Consumer complaint received 2019-03-19
Company: JPMORGAN CHASE & CO.
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Delay in processing application

Complaint:
I want to complaint regarding chase bank customer service. I applied for XXXX XXXX credit card onXX/XX/XXXX, according chase web side Chase supposed to process the application within one month. Today is XX/XX/XXXX but I still my application is in process of review. During the month and half chase never contact me with updates or requests. Around XX/XX/XXXX I contacted chase and asked a status of my application and chase representative notified that I have to fill and send them back by mail the social security verification form. In two days I received this form but I feel uncomfortable to send my ss by mail and I called chase and they told me that I could fax this from chase bank brunch. I came to west side Chase Bank and brunch manager reviewed form and faxed the form to verification department. I waited for another week and then called to chase to verify status of my application and representative said that my application was denied I asked why I have an excellent credit history and high credit score.  Representative said that I should receive letter from chase soon I asked contact me with supervisor. First supervisor said that my application was denied and after I started to argue and said it is impossible to be denied with my credit history she transfer me to another department and representative said that application wasnt denied but they couldnt finish verification because social security verification form wasnt filled incorrectly instead of credit card box mortgage box was checked. I asked him to correct the box but he refused and asked me to send a new form. I went back to bank and tell XXXX brunch manager about problem with social security verification form and he helped me to complete the form again and faxed it. I was waiting another 10 days and Call chase again and I got exactly the same situation as 10 days before first they said that application was denied then I was transfer to another department and find out that there is another problem with my social security verification form the address wasnt document and I to send third form. I went to the bank and complaint to XXXX brunch manager about it he contacted somebody and he said that I have to fill another form. I went to the bank again and bank representative faxed again the form. In 3 days I called again and customer service representative said that they received social security verification form and it will take 7-10 days to process. I called after 10 days again and customer service representative repeat again your application in process of verification. I asked to connect to verification department and I got exactly same answer it will take another 7-10 days I asked to contact me with supervisor and representative refused and asked my phone number and said that supervisor will call me back ASAP but he never did. 

Conclusion I am having a horrible experience dealing with chase credit card application department representative they are not knowledge and dont want to investigate the problem or transfer to supervisor and they just repeat same phrase it takes one moth or 7-10 days. They just share they first name but doesnt want to give the ID so customer cant identify them later. Each time I call I trying to be calm but by the end of conversation I feel that my XXXX XXXX is increasing and I stop conversation. I checked XXXX and find out that many customer have same experience customer service representative as me the Chase Bank score is 1 star from 5. 
XXXX XXXX XXXX XXXX XXXX XXXX WI XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation