Consumer complaint received 2020-06-08
Company: JPMORGAN CHASE & CO.
State: KY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Friday morning XX/XX/2020 my wife got on are Chase Bank account to make sure her direct deposit was correct. When she got to the account she found out the Chace Bank has closed our account and to call this number XXXX. After being on hold for 35 minutes the only thing that she told us was Chase Bank did not want to do business with us any more and we need to go the branch that we bank at. So we did to find out what was going on. We spoke with a teller XXXX XXXX that look the account up and yes Chase Bank had closed are account. Then he called the number that he had and got the same response. Chase Bank does not want to do business with us. That is a quote!!! Then we asked if my wife check was deposited. He said it was. Then we asked about the four checks that we sent out if they were covered. He said no they were sent back and now we will haft to pay the fees from the other business. After that we said its ok and we will take are business elsewhere just give us a bank check and we leave. XXXX XXXX said Chase Bank would send us a check. OK find we went back to the house and call the number we had to see how long it would take to get are money. The lady XXXX said it would take 7 to 10 business to completely the account and 7 to 10 business days to send out a check. After upset with her spoke with her manger XXXX and got the same response Chase Bank does not want to do business with us and it will be the same on the times. 
On Monday XX/XX/2020 I was found the corporate headquarters phone number XXXX to JP Morgan Chase Bank. I called them to try to see what was going on. I got the same response from XXXX at Chase Bank does not want to do business with us. All I could do in file a complaint with them and they would look into it and get back with me in about 3 business days so I did. The confirmation number is XXXX I have called the FDIC and all they said that it was not there department and gave me two other numbers to call Monday. Felling that this is against the law I called the XXXX Metro Police to see if they would help. They sent two officers out to my house and all they said was not there department so they can not help us. I still got there names, XXXX # XXXX and XXXX # XXXX. Even through they could not help they did give me a CAD # XXXX to show that they were called. Now we are reaching out to you for help on resolving this matter. 
My wife and I have been with Chase Bank for around 20 years and never had a problem. We have never bounce a check. We have always keep over {$1000.00} dollars in the account and have around {$7000.00} in there right now. How can they just close are accounts and not return the money we have in there Bank right now. They have just cost us 4 bounce check which will be around {$120.00} dollars and 20 business days to get are money back from them. It just does not seem right. I here that sometimes you can help people out that are in my situation or maybe you could put me in touch with someone that can. 
You can reach me by email XXXX or the best way is by phone XXXX. It is a XXXX area code but we do live in XXXX. 
Thank you for taking the time to read this. 
Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation