Consumer complaint received 2018-08-25
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
It percieved XXXX and other credit reporting agencies have been hacked. Or Capital one has made an error. 

I dont see My Capital One credit card, on credit file. Or currently being reported is any history of capital one EVER existing as being reported to credit Bureau. In contrast, the credit Bureaus ALL reported capital ne as resent as XX/XX/XXXX and since XXXX. But not any more. They lost data and record if its existance. This Capital one card, is an active credit card. I am including capital one on this complaint too. 

The bank, as credit furnisher has been reporting my capital one credit card to XXXX, every month since XXXX. XXXX and other agencies have ALL sent me credit files showing the capital one credit card as being reported with their company. Today the file and evidence of ANY history of capital one being reported has been lost, and no lnger on file. The reporting agencies have LOST DATA. They may have been hacked. 

In my resent complaint filed with Credit bureau, complaint # XXXX. XXXX responded claiming " the capital one is not being reported " and XXXX  cited " it is up to the bank to report ''. The very nature of the complaint was the fact that Capital one is reporting the card to XXXX, and the card WAS reported on XXXX file as resent as XX/XX/XXXX. Someone inside XXXX  has DELETED the card and evidence of the card being reported, or XXXX has been hacked, and lost data. Regardless, the card fell off record with XXXX, and no longer shows. As XXXX  says - their is no existance of the card being reported today, or that the card EVER was reported. But on my credit report attached the card is clearly present. This claim of XXXX  that the card is not being reported by the credit card company has no basis. It is not true, becaues can all see from attach credit reports from XXXX showing the capital one being reported XX/XX/XXXX. It is commonly ACCEPTED among USA population in general banks like XXXX XXXX, Capital One, XXXX  XXXX XXXX DO report t credit agencies. Why then would XXXX in their responce claim they do not? XXXX pure and simple - has lost DATA, or been hacked. My concern is XXXX  and other agencies may have been hacked. If the XXXX is going to respond, claiming capital one is not reporting the card, it raises the GOOD question, how can that be? When the card has been shing on the Credit file and report since XXXX. The only explanation is XXXX has been hacked, and lost the data in a data breach and any Evidence of the capital one card being reported. 

I request XXXX to resolve how they lost data. And how is it XXXX  claims the credit card is not being reported when it showes on my credit file right through to XX/XX/XXXX XXXX it now has gone, from XXXX record - as the XXXX responce to the prior complaint # XXXX filed here with CFB shows. 

Where is the data? Data is being reported to XXXX as the XXXX  files shows, Why is it missing for XXXX all togeter today, and why is XXXX NOT CHECKING back on mail it has sent prir to my house showing the Capital one card as present. It is an active card.?

Company response to consumer: Closed with non-monetary relief