Consumer complaint received 2023-12-07
Company: Sequium Asset Solutions, LLC
State: TN
Product: Debt collection
Sub-product: Telecommunications debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX, I sent a final payment to XXXX in the amount of {$64.00} for the account I closed with them. They cashed my final payment check, then sent the balance XXXX says that I owe to Sequium Asset Solutions , LLC a debt collector. I will not pay XXXX or Sequium for the balance they say I owe, because they used deceptive sales practices so I would use them as Internet provider at our new address. Also, I will not pay XXXX for an installation that was not complete and for internet service that did not perform as promised. Please see below, the letter I sent to XXXX with my final payment. 

" Enclosed is my final payment of {$64.00} to settle my closed account nnnnnnnnnn. 

I am subtracting the {$110.00} ( {$15.00} Flex Activation Fee and {$100.00} Install fee ). The installation was never complete. I was unable to use my wifi printer at all with your service. Your onsite technician could not get it to work nor could your chat support. After your onsite technician said he could not resolve, on XX/XX/XXXX I spent an hour on a chat with XXXX who also could not resolve the wifi printing issue. XXXX put in a ticket and promised someone would contact me to resolve the issue. I never received a call from XXXX to address the supposed ticket initiated by XXXX. Now that I have XXXX XXXX XXXX internet, wifi printing with the exact same printer is working just fine. Also, the installation was not satisfactory, because there were frequent outages of internet service that made all of our devices unusable. I am not paying for Flex Activation when the internet service was not reliable. Flex may have been activated, but without reliable internet, it was useless. 

Additional dissatisfaction with XXXX is with your deceptive sales and billing practices, and poor customer service. I was a customer in good standing for many years under account nnnnnnnnnnnn. My contract on this account included a discount of {$30.00} per month, because I agreed to sign up for an XXXX  Mobile Phone. I had no need for a mobile phone, but the discount more made up for the cost of the XXXX XXXX billings. When I called XXXX to determine our internet provider for our new home in TN, I was informed that the mobile phone discount would continue. He said I just had to contact XXXX after the installation was complete. I spent hours on this issue that you should be paying me for. This issue never was resolved. I was told by a person in chat that the representative who signed me up for XXXX services at our new home was incorrect and the mobile discount could not be applied to the account at our new address. I was never given the opportunity to talk with a person. The only communication on this issue was through a very long chat session on XX/XX/XXXX, and this was after waiting on the phone line for hours to talk with a representative. 

I expect you will accept the enclosed check for {$64.00} as my final payment. If I receive further billings from XXXX, I will file a complaint with authorities XXXX lack of performance for the services being billed and the deceptive sales and billing practices. ''

Company response to consumer: Closed with explanation