Consumer complaint received 2022-08-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
In XXXX i disputed a charge with Bank of America that the bank investigated several times as i would have the results appealed. The bank found that the charge was made by myself or someone i authorized to use my account. This charge was for {$200.00} for the online merchant for XXXX on XX/XX/XXXX. 
The bank sent me paperwork stating that the item was delivered to my address at my apartment community. It very well might have been I dont know, it never was received by me and I did not order that item. The paperwork also included other information that I didnt understand as I appealed their decision several times and in the end the bank made me responsible for the purchase. Several months go by I believe I closed that particular account and reopen another width Bank of America with concerns for its security. As time goes by I continue to receive multiple unusual charges on several of my accounts with other institutions resulting in several similar results. The smoking XXXX that Bank of America focused on communicating to me with was the type of device that ordered the item was an XXXX which I used the same XXXX I believe the same model? And this all made me give up because I could not begin to understand how so much of this was happening and Im now filed bankruptcy. Over the months as I go back through some of the transactions and Im looking through some of the feedback from the banks the one from Bank of America in XX/XX/XXXX that had the information with the phone on it was in front of me and Im reading it closely, Nobody has ever pointed out that the biggest reason the merchant denied the dispute was Due to The item being delivered to my address, and the item being ordered from my XXXX profile, and the profile utilized my email. I had never one time in the world ordered anything from XXXX nor did I make an online profile for XXXX  had the bank allowed me to know why they Denied me in full, And made that clear to a layman who has never worked with that type of paperwork that was all confusing I proceeded to go to XXXX and attempt to log into a profile using my email address. I did not have a password so I requested a password reset using my email address I was able to reset a password utilizing my email address. Once I logged into this profile using my email address I certainly found an order for my address for {$200.00} on XX/XX/XXXX. Had the bank explain that to me last year, I would not have often on with every bank institution I have gone through this entire problem that started what seems like XX/XX/XXXX of last year. Because someone had gained access to my email address and it went on for nearly a year with me not understanding that. After Bank of America allow that to happen I became negative in my account multiple times when these fraudulent activities were happening with each institution. Bank of America utilizes a system Including information Regarding insufficient funds when determining hold times for their deposits. 
Each and every time I had insufficient funds and had to wait multiple times on multiple payments that I received that have cost me each Time in someway shape or form like last year when I had to rent a car For an extra week resulting in a {$400.00} charge on top of the {$200.00} charge back that was denied and countless other detrimental financial burdens that have been put on me for their miss handling of this investigation. They are quite possibly one of the number one reasons I ended up filing bankruptcy and there was a {$2100.00} cost to the bank because of disputes that they canceled and then ended up having to pay because of bankruptcy so they end up costing themselves money on top of that. I had a Bank of America representative call and speak with me allowing me to know the last time I communicated with the CFPB that they were going to look into My claims and I will get a follow up and it might take some time approximately two weeks later maybe it wasnt very long I received how we looked at it sorry wrong again. I do not at all know how Bank of America Is allowed to be in national Bank and managing the funds through the federal reserve but leading such a critical error happened to A vulnerable client of their own for 25 years. Ive also submitted Request for information on ACH charges made that they have not responded to me on. Its hard to keep up within the allotted timeframe because of how Overwhelming the bank has made this for me by not allowing me to know that the security error was something that I couldve fixed if they had just included that reason in their denials rather than Treat me as a liar they coul have explained the Charges were made using all of my credentials even though some of the credentials remain fraudulently by Gaining access to my email password. Bank of America has let this American suffer financially by denying truly fraudulent transactions multiple occasions and could have saved me the hardship of bankruptcy and no telling how many total denied transactions at my two other banks, and also no telling how many times I didnt catch them from other places.

Company response to consumer: Closed with monetary relief