Consumer complaint received 2020-09-30
Company: Experian Information Solutions Inc.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have been a member with XXXX XXXX XXXX Bank for over 30 years and my wife and I have a joint credit card with XXXX and my wife has a separate credit card her name only. I was looking to do the same, but my credit card application was denied by XXXX. XXXX informed me by letter dated XX/XX/XXXX ( attached to this complaint ), that I was denied based on the following reasons : - Maximum Credit Limit Reached - Too many accounts with balances - Amount owed on revolving accounts is too high - Proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high According to XXXX letter, they made their decision by relying on information from Experian, a credit reporting agency. XXXX included the information they received from Experian in their letter to me. According to XXXX, Experian informed them that my credit score was XXXX as of XX/XX/XXXX. Experian also listed the : Key factors that adversely affected your credit score : - Too many accounts with balances - Amount owed on revolving accounts is too high - Proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high - Too few accounts currently paid as agreed - Too many inquiries in the last 12 months I have a pretty good idea of the credit history of both my wife and I. In short, except for the revolving joint credit card with XXXX, we have no debt. Our mortgage was paid off in XXXX, we have had no car loans since XXXX, no student loans, or any secured or unsecured loans or credit. 

Furthermore, my wife and I had security freezes placed on our accounts with all three credit reporting agencies since XXXX of XXXX. Experians letter to XXXX stated that I had Too many inquiries in the last 12 months. We temporary lifted our credit freeze twice over the last year, and once was for XXXX to process my recent credit card application. 

I contacted XXXX and asked them to identify the specific activity on my Experian credit that gave rise to the negative comments noted above by Experian. XXXX told me that they do not have a copy of my Experian credit report but only a letter from Experian noting the Key factors that adversely affect my credit score. 

I requested my credit report from Experian on XX/XX/XXXX to see what acting on my report was resulting in Experians negative comments. ( Ive attached my credit report to this complaint. ) My Experian credit report, 13 pages, indicates three accounts ; the  existing XXXX credit card ( joint ) account, ( open/Never late ), and two Paid, Closed/Never late mortgage loans with XXXX XXXX, the last was paid off in XX/XX/XXXX. 

The credit report indicated that XXXX credit card had a balance of {$3100.00} in XX/XX/XXXX with a credit limit of {$35000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation