Consumer complaint received 2023-08-23
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
On XX/XX/XXXX I made prepayments on behalf of my brother XXXX XXXX. {$10000.00} with debit card ending in XXXX and {$500.00} paid with credit card ending in XXXX with a total amount of {$10000.00}. The payment was made to XXXX XXXX XXXX XXXX. 

XXXX visited XXXX XXXX XXXX XXXX on XX/XX/XXXX. He informed XXXX XXXX XXXX XXXX that he wanted to do tooth implants ( {$2500.00} each ) first before he continues with the rest. XXXX XXXX XXXX XXXX agreed upon his request. 

On site XXXX XXXX XXXX XXXX placed a XXXX XXXX in # XXXX and improperly XXXX XXXX XXXX  Teeth number XXXX, XXXX, XXXX ( {$110.00} each and insurance paid for extractions ). 

The improperly XXXX XXXX XXXX lead to disputed and cancelled the services. XXXX went to XXXX XXXX XXXX XXXX a few days later to ask for money back, but his request was turned down. They handed him a revised bill amount {$4300.00}. They asked him to sign it. XXXX refused due to the overbilled amount {$3500.00}. He was told the additional charge for XXXX XXXX is {$1800.00}. XXXX did not know about XXXX XXXX This XXXX XXXX  is not on written contracts, any type of agreements, nor stated in the email corresponding within XXXX XXXX and me. XXXX and I unsuccessfully to get full refund from XXXX XXXX XXXX XXXX. 

I went on and disputed the charged with my bank ( Chase ) on XX/XX/XXXX. 
Claim # XXXX Total amount dispute {$10000.00} XXXX XXXX revised amount {$1200.00} The breakdown is as follows : XXXXXXXX XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX  50 % completed ). {$1200.00} Patient Paid with credit card ending in XXXX .. ( {$500.00} ) Patient is responsible to pay the office with the amount .... {$750.00} Patient entitle the credit/refund amount {$10000.00} I was partially got credit amount {$6500.00} on XXXX XXXX. They removed {$4300.00}. 


On XX/XX/XXXX I again disputed with my bank ( Chase ) the amount {$4300.00}. 
Claim # XXXX Total amount reversal {$4300.00} XXXX XXXX  revised amount {$1200.00} The breakdown is as follows : XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX  50 % completed ). {$1200.00} Patient Paid with credit card ending in XXXX .. ( {$500.00} ) Patient is responsible to pay the office with the amount .... {$750.00} Patient entitle the credit/refund amount {$3500.00} On XX/XX/XXXX I learned my Claim # XXXX was denied. I called and spoke to XXXX XXXX of the claim manager on XXXX/XXXX/XXXX at XXXX PST. I told me to contact visa, XXXX or take a legal action against the vendor. If I take legal action against vendor, I may have to take legal action against Chase too. Because I believed I was treat unfairly and I felt discrimination. 

I emailed Visa on XX/XX/XXXX, on XX/XX/XXXX I got a respond from Visa ( XXXX and XXXX ) I was advised to appeal the claim with Chase. At that afternoon, I faxed ( XXXX ) Chase claim department my appeal documents. 
On XX/XX/XXXX I called Chase claim department, I spoke to XXXX at XXXX PST. 
she told me she received my documents. She said she is putting note and will make sure someone review the case before the money ( {$4300.00} ) return to the vendor. 
On XX/XX/XXXX I saw the money debit from my bank account. 

On XX/XX/XXXX I faxed Chase claim department to attempt to open a new claim. 
Hoping someone looks at my documents closely and hoping getting my refund amount {$3500.00}. 



Thank you, XXXX XXXX

Company response to consumer: Closed with explanation