Consumer complaint received 2023-12-23
Company: SYNCHRONY FINANCIAL
State: MD
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I write to you in regards to the recent mishandling of my personal information and inaccuracies in my credit reports. These transgressions, evident in the practices of XXXX XXXXXXXX XXXX and the three major consumer reporting agencies, XXXX, XXXX, and XXXX, constitute a blatant disregard for my fundamental rights and legal protections represented in the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974.As a consumer, I hold the right to privacy pursuant to 15 USC 6801 which states that " it is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. Unfortunately XXXX XXXX, entrusted with my financial information, has failed to uphold this obligation. Additionally, 15 USC 604 ( a ) section 2 states In general, subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX, XXXX, and XXXX do not have my authorization to furnish this information. Furthermore, I never gave my written consent to have my information furnished so I hear by revoke any and all consent to XXXX, XXXX, XXXX or XXXX XXXX whether it be verbal, nonverbal, written, or implied. Moreover, this disregard for my privacy extends beyond the initial disclosure. XXXX XXXX has demonstrably neglected to inform me of my right to exercise my non disclosure option, as mandated by 15 USC 6802 ( b ) ( c ) stating A financial institution may not disclose nonpublic personal information to an affiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Furthermore, 15 USC 1681c ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item that they are reporting again without my permission, which is against the law and the presence of inaccurate information on my credit reports stands in stark opposition to this Section. These errors, being a legal violation, pose a significant threat to my financial well-being, potentially impacting my ability to secure loans, employment, and other critical opportunities. Equally concerning is the apparent lack of robust safeguards implemented by XXXX, XXXX, and XXXX. Their failure to adhere to the reasonable procedures mandated by 15 USC 1681 section 2 ( A ) ( 1 ) which states that A person shall not furnish information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. In addition, 15 USC 1681 ( e ) states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. Finally, I am exercising my right to opt out of your reporting services, as explicitly granted by 12 CFR 1016.7. which states A consumer may exercise the right to opt out at any time. I am opting out of your reporting services so please remove my information from your databases and cease all further reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation