Consumer complaint received 2020-09-10
Company: Nelnet, Inc.
State: NE
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
So when I finally decided to do the smart thing like I should have been doing all along and Monitoring my credit much closer. This included not only who was reporting information but what information was actually being reported, and thats when I noticed the largest discrepancy on my report. Nelnet by themselves had reported 31 separate student loans, now this number is probably accurate, however the issue is the information they reported. The dollar amounts were incorrect, it did not reflect any payments that I made while I was in school, finally all 31 accounts actually reflected the EXACT same three months from the same year ( which some loans didnt even exist at that time ) where there was a 90 day, then a 120 day, and finally a 180 day past due payment in consecutive order. These numbers dont even make sense because if you were 90 days then 120 days you dont automatically go to 180 days past due. I have disputed this information on six occasions because I could only dispute so many at a time and there are still 27 accounts that are incorrect, they are still showing missed payments they are still showing delinquent status they are still showing that the loan was charged off when it was actually paid in full And satisfied so it should be a closed account showing paid in full but thats not the case. It reflects this way on all three credit bureaus which by three separate expert opinions ( CPAs and credit specialists ) show it could be affecting my credit score by as much as 113 to 140 points! I am at a complete loss because when I called to talk to Nelnet ( yes NELNET ) that which I have done on at least 15 separate occasions not only do they continue to tell me it will be corrected it will be corrected it will be corrected but its never corrected, then when I question other accounts they tell me oh well those accounts were sold off, but they dont know who they were sold off to. I live in Nebraska and their office is located in XXXX, Ive even gone there in person and set appointments up and spoken with individuals that have assured me and guaranteed me everything would be corrected and this has now been three years long from when I started to current. 

So now there is no way for me to track them down because I go as far as the information takes me and I have even called called 10 or 12 different major student loan providers that buy loans from the Department of Education and none of them show any record of me holding an account with their company or an account being bought out by their company in my name. I am in my mid-XXXX and I can only repair my credit so much because I cant qualify for a major purchase such as a home to really solidify my credit and establish more than just buying vehicles and selling them with all payments being made on time and all loans being paid back in full. This has affected my life for over 10 years now and it wasnt until the last six years that I really started to dig deep into all three of my major credit bureau reports to see these inconsistencies not just with my student loans but with numerous other accounts. Between my three credit bureaus my student loan accounts alone Account for 148 inconsistencies that negatively affect my credit, these inconsistencies prohibit me from being able to even purchase a home. So my wife and I have XXXX children and cant even purchase a home because her income is not enough By itself to qualify, and heres the kicker which some people may be shocked and some people may not be shocked. 

I am 100 % XXXX XXXX XXXX Veteran and a medically retired XXXX   XXXX XXXX ( XXXX ) the United States XXXX. I was forced to XXXX XXXX, it was not a choice. For 10 years I was a what they considered XXXX XXXX before finally I XXXX XXXX XXXX XXXX XXXX XXXX on my left side. I have a XXXX XXXX injury that prevents me from being able to do you a lot of things independently such as XXXX XXXX XXXX XXXX or taking care of my children all the time. I have a XXXX XXXX XXXX that has caused me to have to re-learn how to walk when combined with my invitation, I had to learn how to time I shoes again in my midXXXX, I did learn how to drive again but it was hard. It was extremely hard because I could not understand and comprehend traffic laws, they just would not process in my mind. I have to spend a portion of each and every single day either on XXXX XXXX XXXX XXXX XXXX, or in a XXXX  which limits what I am and Im not able to do although I dont let it limit me as much as possible theres only so much that I can do. This is not a sob story, this is not to make anyone feel bad for me, this is just To show that on top of everything else thats going on in my life I have been dealing with now I have been dealing with these banks and loan agencies and whatever they are referred to, right there is a prime example because I cant think of the proper term and I have paused my statement for over 15 minutes now but its XXXX XXXX and I have not been to sleep in almost 72 hours because of the pain, because of my XXXX   XXXX, because of the nightmares, because of the XXXX, because of the XXXX, and all of these things are amplified by the stress that this has put on to myself and my family. 

A lot of people blame the department of Veterans Affairs for such a high XXXX rate among veterans but Ill be the first one to tell you maybe not the first one but I will be the first one to confirm if somebody else has said the same thing that situations like this that amplify all of these different things that we suffer from mentally probably contribute more to veterans committing XXXX than anything that has to do with the department of Veterans Affairs. The reason I say this is because it puts so much stress on to not just a veteran but his or her family and then that can lead to marital issues and divorce and the break up of a cohesive family, Now you tell me if you have somebody that has been through a similar situation as I have and I have undergone XXXX XXXX XXXX under XXXX  to date that for eight years I have been trying to rebuild my credit so I can rebuild my life and Ive already been through one marriage that ended in divorce, however I am now married to the woman that was meant for me, whom by the way had to quit her job and quit school to become my full-time XXXX  because I need help every single day just to XXXX XXXX XXXX XXXX, to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, to XXXX XXXX, to remember things, to get two appointments, to make sure that I take my medication, to make sure my medication is refilled, to make sure that I dont stress out to the point to where I have a XXXX which my XXXX condition developed as a result of my XXXX XXXX XXXX and my XXXX XXXX XXXX. 

So I just want this information to be put out there, I want this information to be corrected, I want to be able to get my life on track and I want to be able to move past this. I want this stress out of my life, this needs to be known this needs to be in bank public because a lot of veterans dont talk about it because its embarrassing. Its embarrassing because we are supposed to be able to provide for our family as men, this is our way of thinking, this is the way that I was raised. Thats not to say that the woman or the wife in the relationship or marriage cant work or cant make more money and be the breadwinner, its just the mindset in the way of thinking that I am trying to explain. So there it is in black-and-white, that is a snapshot of my life on a daily basis and what I deal with because on top of all of that that I just explained I didnt mention that my oldest son is XXXX, he XXXX XXXX he XXXX XXXX he cant take care of himself he XXXX XXXX  him so if he XXXX XXXX himself so he relies on myself and Primarily my wife to be able to do that to be able to live basically, so my wife has my self and my son to take care of all while not being able to work or go to school or do what she wants to do. She tells me that this is what she wants to do and I know that it is but on the flipside of the coin its not what she chose to doIts almost what she fell into have to do because there was no alternative. 

The bottom line is please just put this information out there Ill continue to work on my own or work with whoever to fix my life and get my life on track but dont let this happen to anybody else veteran or not dont let this happen to anyone else because its not fair, its not right, and it 100 % should not be happening!

Company response to consumer: Closed with explanation