Consumer complaint received 2021-06-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Didn't receive services that were advertised

Complaint:
To whom it may concern how to get my XXXX  to my XXXX  son on XX/XX/XXXX I resided at the XXXX XXXX XXXX where I I had to complete a background check through XXXX  background check in system where they sent me over my background check it was completed and passed but however I've been noticing it had a total of four addresses in states that I never lived in before in a name that does not belong to me.I am also disputing information with my customer credit report that was submitted by Bank of America after I received a check in the mail from XXXX with a checklist as a job offer from XXXX  for a work-from-home job I thought it was legit XXXX I was working from home I need to purchase equipment as in a receipt back to him not knowing that the check was fired on it Bank of America somebody that I committed check fraud which permits me from getting out of the count now I'm dealing with multiple issues with people trying to take money out of my account with people being able to get IDs in my name now that I'm showing on on a background check to decide total for address that I never lived. XXXX background XXXX XXXX phone number XXXX. First my name is listed as XXXX XXXX. Also the background check has me residing in the States of XXXX XXXX XXXX Utah, please review the bottom is a copy and paste from that report. My social security number is XXXX XXXX XXXX XX/XX/XXXX. XXXX XXXX XXXX XXXX Subject : XXXX XXXX XXXX XXXX Address Trace for XXXX XXXXclear Requested Information SSN : XXXX Retrieved Information SSN IS VALID. ISSUED IN AL IN THE YEAR XXXX Summary Information NAME VARIATIONS : 6 XXXXXXXX XXXX XXXXXXXX. Resident/ FL XXXX XXXX XXXX Resident/ Ga XXXXXXXX XXXX XXXX XXXX Resident/ Al Mobile XXXX XXXX XXXX XXXX Residents FL XXXX XXXX XXXX XXXX. Resident/ GA XXXX XXXX XXXX XXXX XXXX Residents/ UT XXXX XXXX GA XXXX GA XXXX GA XXXX The SSN Address Trace is not intended to be used for decision making purposes UNIQUE JURISDICTIONS : 9. the second issue I had is the misinformation it was poured it once again by Bank of AmericaI sent over consumer credit report but they are not taking responsibility they have all the documents they need email showing that I was a victim of fraud this was a job offer through XXXX  where they sent me a check in the mail with a supply list stating that I need to send them back the deposit receipt along with the checklist Bank of America a representative XXXX XXXX agreed that she spoke with me in the office via email actually and all this information was sent over yet and still Bank of America is not there are refusing to update their system from XXXX XXXX to fry victim with a proper information that was given to them this is affecting me greatly because I am not only unable to get a bank account I am now the owner of a business called XXXX XXXX XXXX XXXX XXXX due to this reported information and someone using my identity it is preventing me from excelling. My contact information is as follows : XXXX l XXXX. Secured Mailing Address : XXXX XXXX XXXX XXXX, To XXXX : Current physical Address : XXXX XXXX XXXX, XXXX XXXX Fl XXXX which is a temporary home. Phone XXXX. Thanks for your time and consideration.below I will be submitting an image of my driver license which has not been updated to the new address just am now it still has an old address which is still there for fear XXXX with the United States postal service as XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX FL XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation