Consumer complaint received 2023-05-29
Company: CITIBANK, N.A.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
As of XX/XX/XXXX My Remaining Balance in my account is- {$24000.00} I'm very upset with Citi Bank the XXXX Customer Service I've received along with many other things around the end of XXXX My account & Debit Card had all of sudden randomly stopped working I noticed this around XXXX I couldn't even buy a {$4.00} toothpaste or candy bar which was odd considering I had over {$22000.00} in my account. I then checked for any Alerts for Declined transactions or To Verify it was me nothing. So I waited to see if was that day But then my card continued to NOT work for the next 3 Days so I called Citi Bank support they said there was hold on my account till I had called verified with them some information I did that then they said try again in 5-10 mins I did still didn't work then I called again and same thing happened. Then a XXXX time someone said no your account is on hold till further notice. Which is was weird because there was issues with my account as far as unrecognized charges But I had resolved those issues & was assured can still use my account with no issues. Then I called again around XX/XX/XXXX XX/XX/XXXX to find out no one can tell me when my account 's hold will be removed or why it was there to begin with. They said had to Go To my Local Branch since it was a Back Office issue & they couldn't transfer me. I went to my local Branch they said it was due to fraud or the disputes I had made for unrecognized transactions, But I told the Banker That I had already resolved them and I was told that my account would still work fine but it's not. He then called I believe to be a HR person from Fraud & Security who said the account will be going through Closure and I could get a check in person at the Branch within 2 days I come back XXXX  days later He calls the lady telling her Im back and Would like to withdraw all money that was in my account She then says I can't it will be mailed in XXXX business days. I waited XXXX  days which would of been XX/XX/XXXX No check nothing Then I went back to the branch they Said now it will be a 30-60 Day Wait Mind you remember My account was XXXX on XX/XX/XXXX so 60 days would be XX/XX/XXXX and XXXX XX/XX/XXXX being Yesterday as I write this. I still have no info on Tracking Number any progress or what carreir will be shipping my check. I called again today only to here the same " We have no Info even after 30 days of apparently closing a account ''. 

Days I called to fix issues or alerts or Inquire info with my account ( Some may be around the Date listed ) XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I need to pay rent my car payment and other things I cant wait any longer for MY MONEY. No other bank institutions the U.S. takes 30-60 days to mail a check from Account Closures **I ALSO INCLUDED A LINK ROUGHLY XXXX OTHER COMPLAINTS OF THE SAME ISSUE FUNDS AFTER ACCOUNT CLOSURE SOME PEOPLE HAVE WAITED 6 MONTHS+ TO GET THEIR MONEY*** I WILL BE CONSIDERING A LAW SUIT AGAINST CITI BANK https : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation