Consumer complaint received 2017-11-26
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
In XXXX of 2013 I, with no credit history, unfortunately decided to apply for the Capital One Secured credit card. I was approved for a {$49.00} deposit for a {$200.00} credit line. I paid the {$49.00}. I was promised that my credit card would be reviewed every 5 months for UNSECURED credit line increases and the possibility of having my deposit refunded and my card becoming unsecured. During my over 4 years I have added money to this card to have a bigger credit line. Now my credit line is {$950.00}, all of which I have added myself. I HAVE NEVER MISSED A PAYMENT. I have called Capital One multiple time during all these years and asked them to unsecured my credit card and was told they do not unsecure their credit cards and I would have to apply for another credit card, which I do not want to do. So they lied to me about unsecuring their cards. I have been told that they review accounts every 5 months and I should receive something soon, but they wont let me talk to anyone, or give me any information I. These reviews. They scam people. Give them hope. And lie. If they review accounts every 5 months why havent I received anything? In four years, and 9 reviews and nothing! When my sister got her right away!! Also in the four years that I have had this card I have NEVER once received an unsecured credit line increase as I was promised. A current story. My sister applied for this card 11 months ago. In 5 months she went from a secured credit line of {$200.00}, and received and unsecured credit line increase of {$300.00} making her credit line {$500.00}, and in the 11th month Capital One refunded her {$200.00} and make her entire account unsecured. I was told multiple times they do not unsecure their cards! So what the XXXX! I have had this account for 4 years and 1 month and have NEVER received a credit line increase, as I was promised, or had my account unsecured and received my {$750.00} deposit back. This company is a fraud and they lie about what they do and what they can do. I either want my account unsecured and my deposit refunded to me, plus interest, an unsecured credit line increase, or close my account and get my refund, plus interest. This is rediculous! They defrauded me, and Im sure they are defrauding others! I cant even add money to this account anymore, because they have ended their deposit to accounts. I was also told they ended their deposit to secured accounts because they want to unsecure accounts and give credit line increases. None of which has happened. They need to be shut down! They defraud people. I have many real credit accounts with way more reputable banks, with very high limits that wouldnt do this to people. Something is wrong with this whole situation and needs to be addressed by the government ASAP! I have been an excellent card holder for 4 years and paid all payments and all interest and all fees I should have received something by now!!!!

Company response to consumer: Closed with explanation