Consumer complaint received 2023-06-11
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
I tried to log into TransUnion to dispute personal information as well as old creditors And I can't log on to the website. So after entering my personal information on the phone with " XXXX  '', I was transferred to a " Live '' " person '' ( who couldn't speak American English too well ), and after giving my personal information " again '' a second time, the representative told me she sent me and email to my email address with a temporary password to get into the account. She said it could take up to ten minutes to receive the email password, but I never did receive the email. I even " tried '' to " create a new account '', but when I entered all the information as before except with a new email address, I got a notice saying an account already existed with that ( But how? I didn't create it ), ( But I still can't get into it ). So I called back and went through the same process again for verification, and spoke with another person ( who could not speak English too well ), and when I ask to speak to someone I could understand better about my credit report locked out, the representative hung up on me. as of todays date, I still have not been able to get into the account ( and haven't for quite a few years now ), and I have a " Right '' to get into the account to update incorrect information that is hurting my credit portfolio. I am a victim of credit fraud and identity theft since 2016 or so and I need to get into the account to change some inaccurate information. I had no problems changing it with XXXX or XXXX. I have been waiting for the email containing the temp password to no avail. HOw am I suppose to speak to someone about my credit report, logging in to transUnion online Service Center when none can speak English and they hand up on you when you ask to speak to a supervisor? Also, I Never received an authentication code to reset my password, never received email, nothing ... ... ( See attachments ). IT is very frustrating to say the least ... .It 's like they are deliberately lying to me ( for whatever reason ( s ) and trying to prevent me ( an American citizen ) from trying to exercise my right to update/correct incorrect information in my credit report that I have a right to do under the FCRA. I am prepared to file a cause of action against TRansUnion in XXXX XXXX XXXX XXXX in the " Near '' future ( within XXXX ) if the problem isn't addressed and resolved. I have contacted my attorneys to ( XXXX XXXX XXXX XXXX XXXX to wit ). I will be filing a cause of action against " ALL '' involved, who are responsible, in their official capacities " and '' individual capacities for right violations and for other causes as well that is appropriate under the circumstances. They have both my emails on file with the account, XXXX and XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief