Consumer complaint received 2022-11-26
Company: JPMORGAN CHASE & CO.
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
On XX/XX/2022 Chase sent me a notice to pay by XX/XX/2022 to keep my vehicle. On XX/XX/2022 Chase locked my account and removed all my payment method and wouldnt allow me to schedule a payment therefore causing me to default. On XX/XX/2022, Chase used XXXX XXXX XXXX to repossessed my personal vehicle after numerous attempt of them not validating the debt pursuant 15 USC 1692G or stating their interest or claim in the vehicle. Pursuant to 15 USC 6802 Chase did not give me the full disclosure to opt out of my personal information being given out to non affiliates. They not responding to affidavit or billing error notices that addressed clear violations to XXXX in XXXX, found in documentary evidence/contract. They refusing my right to rescind this transaction, pursuant 15 USC 1635 Right of recession and 12 CFR 1026.3 exempt as to certain transaction. Chase did not disclose to me of my right to rescind this transaction. Making me pay to retrieve my personal items once my vehicle was repossessed when pursuant to 15 USC 1692f ( taking or threatening to take any nonjudicial action to effect dispossession or disablement of property if ( A ) there is no present right to possession of the property claimed as collateral through an enforceable security interest ; ) Claiming I could retrieve the vehicle after I pay the full balance. The very same repossession predatoryact CFPB found guilty of and punished for. 

The purchase of my XXXX XXXX XXXX was financed through Chase Bank. Documentary evidence will show that a financed charge was applied in connection with this consumer credit transaction as described in the XXXX and XXXX XXXX. Pursuant 15USC1605 states that the finance charges " shall be determined as the sum of all charges ''. Chase Bank was payed in Full at the time of my signature, so there should be NO LATE payments. Chase Bank never notated my account was under dispute pursuant to the FCRA. Chase Bank strategically refused to note my account under dispute. By not doing so they were able to report it delinquent, which then puts them in violation of 15USC1666a Regulation of credit reports ( a ) ( b ) ( c ) for not doing so. This is yet another extortionate attempt at collection on their financed lines of credit. 

Chase Bank sent me a letter stating my monthly payments was changed after my account was booked and that they would not provide me their tax identification number. I ask Chase to produce me with the contract stating the changes and show me where I signed and agreed because I know if they change my payments something else was change that wasnt disclosed to me. The contract I hold has an XXXX XXXX, finance charge {$3400.00}, amount finance {$16000.00}, total payments {$20000.00}, monthly payments of XXXX with the terms of 72 months. The payment was changed to XXXX l They refused to show me the new contract indicating what changed and why. Thats material concealment that I should be allowed to verify. I asked Chase to show me the original promissory note so I can verify if they are the holder in due course to do any execution. Pursuant to South Carolina law 36-3-302 ( c ) Chase is not the holder in due course as they have no legal rights as holder and in due course in the instrument ( promissory note ) as it was a creditors sell. 

The contract that is in question states what a default means if I fail to pay whats due, break any agreement except that if I bought the vehicle primarily for personal, family, and household use we will only treat those as default if they significantly impaired the prospect of payment, performance or realization of the collateral. I contacted Chase in XXXX of XXXX and made them aware of my lost of employment and struggle to pay and that I primarily use the vehicle to transport my children to school and doctors appointments. I have been sick and XXXX  and the emotional distress of dealing with Chase has damage my mental which lead me back not a mental breakdown and XXXX. Ive been extremely hurt with this situation.

Company response to consumer: Closed with explanation