Consumer complaint received 2018-03-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Complaint number : XXXX COMPANY 'S RESPONSE AND DIDNT EVEN BOTHER TO SPEAK TO ME AT ALL IS INSULTING! 
THIS IS NOT AT ALL ACCURATE. It is very clear my complaint was NOT READ! The information you refer to IS NOT CORRECT. YOUR REPRESENTATIVE XXXX XXXX called me one time and left a message I called this guy back 7 ( seven times 7 times! ) he never had the courtesy to return my call. NEVER EVER ANSWERES HIS PHONE, Hides behind it. SAD. THE ISSUE AGAIN IS THAT YOUR COMPANY took {$130.00} this money from the merchant my XXXX seller account 3 TIMES 3 TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE ISSUE IS THE LAST TIME YOU FINALLY OMG FINALLY GOT IT CORRECT AND TOOK THE MONEY FROM ME AND NOT XXXX  XX/XX/XXXX, I THOUGTH FINALLY SOMEONE got it correct and took the temp credit from me. Heck I even got a letter stating this. However YOUR XXXX  XXXX COMPANY ,2 WEEKS LATER TOOK THE MONEY AGAINNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN!!!!!! FROM XXXX, YOU CAUSED THEM TO SHUT MY BUSINESS DOWN! THEY blocked me from selling on XXXX, DELETED OVER XXXX ITEMS, and FROZE MY ACCOUNT UNTIL I PAID THEM BACK THE {$130.00}. I WAS FURIOUS YOUR COMPANY DID THIS TO ME,. YOU CAUSED ME GREAT FINANCIAL HARDSHIP BY TAKING THE MONEY FROM ME XX/XX/XXXX AND TAKING IT FROM THEM AGAIN ALSO XX/XX/XXXX THIS CAUSED ME TO HAVE TO PAY THEM {$130.00} TO GET MY ACCT RE-OPENED, BECAUSE OF YOUR ERROR DOUBLE DIPPING ME AND THEM. YOUR ONLY CHOICE AT THAT POINT WASW TO GIVE THE MONEY BACK TO ME AS I HAD A MORTGAG PYMT THAT WAS GOING TO BOUNCE BECAUSE OF YOUR ERROR. SO TO SAY YOU GAVE ME BACK THE XXXX IS A SLAP IN THE FACE. YOU CAUSED ALL OF THIS MESS. YOU COST ME ITEMS UNSOLD DELETED, WORK, AND NO INCOME FOR 1 FULL WEEK {$25.00} HOUR 40 HRS YOU OWE ME THE AMOUNT OF SALES I LOST AND THE TIME I SPENT FIXING YOUR ERROR WHERE YOU TOOK THE MONEY FROM THEM AFTER YOU HAD ALREADY BEEN PAID. XX/XX/XXXX YOU CAUSED THIS FINANCIAL HARDSHIP FOR ME. I HATE YOU FOR THIS AND HAVE NO RESPECT FOR YOUR PITIFUL WORKER XXXX XXXX XXXX XXXX HA! NEVER ANSWERS PHONE NEVERRRRRRRRRRRRRRR. WHOM CANT EVER RETURN A CALL AND HIDES BEHIND VOICE MAIL. XXXX XXXX COMPANY MADE ME HAVE TO PAY XXXX  BACK THE XXXX SO I COULD GET MY STORE RE-OPENED AND THEN BEGIN THE TASK OF RE-LISTING ALL 200 + ITEMS THAT WERE DELETED BY YOUR COMPANIES ERROR. I WANT MY MONEY BACK. SO LET IT BE CLEAR YOU RUINED MY REPUTATION AS A SELLER, CAUSED ME TO HAVE MY STORE SHUT, LOSE ALL MY WORK AND NO SALES FOR AN ENTIRE WEEK, AND YOU GAVE ME A MONETARY SETTLMENT OF THE {$130.00} BACK REALLY!!!!!!!!!!!!!! YOU HAD TO XXXX BECAUSE YOU COULD NOT SEND IT BACK TO THE MERCHANT FOR THE 3RD TIME AS SEEING PER MY ATTACHEMENTS I HAD TO PAY THEM FOR YOUR ERROR TO GET MY BUSINESS REOPENED., NOW YOU NEED TO PAY ME FOR THE DAMAGE YOUR COMPANY CAUSED MY BUSINESS, THAT IS WHY YOU SENT THE MONEY BACK TO ME BECASUE YOU MADE THE ERROR! your company XXXX  me out of an entire week of work, by double dipping me XX/XX/XXXX and the merchant XX/XX/XXXX FOR THE SAME AMOUNT. 3RD TIME YOU DID THIS THEY CLOSED MY STORE .XXXX FIRE XXXX XXXX WHOM CLEARLY HAS NO RESPECT FOR THE CUSTOMERS YOU GAVE ME A MONETARY SETTLMENT OF THE {$130.00} BACK REALLY!!!!!!!!!!!!!! YOU HAD TO XX/XX/XXXXBECAUSE YOU COULD NOT SEND IT BACK TO THE MERCHANT FAST ENOUGH, AND I HAD SENT YOU PROOF YOU TOOK IT FROM ME AND THEM AND THAT I HAD TO PAY THEM OUT OF MY POCKET FOR YOUR ERROR, so let it b clear YOU DIDNT GIVE ME ANYTHING FOR THE DAMAGE YOU CAUSED ME. RESEARCH THAT! FOR THE 3RD TIME AS SEEING PER MY ATTACHEMENTS I HAD TO PAY THEM FOR YOUR ERROR TO GET MY BUSINESS REOPENED., NOW YOU NEED TO PAY ME FOR THE DAMAGE YOUR COMPANY CAUSED MY BUSINESS, THAT IS WHY YOU SENT THE MONEY BACK TO ME BECASUE YOU MADE THE ERROR! your company XXXX  me out of an entire week of work, by double dipping me XX/XX/XXXX and the merchant XX/XX/XXXX FOR THE SAME AMOUNT. 3RD TIME YOU DID THIS THEY CLOSED MY STORE .. FIRE XXXX XXXX WHOM CLEARLY HAS NO RESPECT FOR THE CUSTOMERS ALL XXXX, NOT A CALL RET 'D NOT A LETTER REC 'D,. No one even had the respect to speak to me, only re and re read comments by various reps whom kept putting note in on an issue they had no clue about and that they transferred me to someone else to have to put me on hold and re read useless incorrect notes

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief