Consumer complaint received 2022-09-02
Company: TRUIST FINANCIAL CORPORATION
State: NC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
This is XXXX XXXX ( consumer ) and I do authorize this complaint. I am hoping the CFPB could help with this matter as I have tried multiple times through multiple avenues and quite frankly is starting to get frustrating with the lack of urgency to correct the harm being done to my financial reputation by the wrong doing on their end. I have also sent me last mailing to XXXX XXXX [ CEO ] and XXXX XXXX XXXX [ CFO ] voicing my concerns of the wrong doing of TUIST. That communication is attached and I DO NOT grant them any extra time as this matter has been going on long enough and should have all documents requested readily available in the allotted time. 

Congress has made it clear that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. It is true that I the consumer have brought these concerns and violations to TRUIST and to rectify their wrongdoing, which have not been addressed or rectified. I have reasonable cause to believe this transaction was conducted knowingly and intentionally in bad faith. 

It is the purpose of TILA to assure a meaningful disclosure are provided of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices. It is to my knowledge TRUIST used their undue influence to induce me into a contract of adhesion ; as I the consumer and natural person I am a minor in the alleged contract and only came to extend credit, but TRUIST as the fiduciary in the contract used their special relationship to deprive me of my credit unless I signed the contract and paying them monthly or they would harm my financial reputation which would also restrict me from operating in commerce. TRUIST acted in bad faith and has been unjustly enriched as a result of undue influence. 

TRUISTs failure to maintain the integrity of my nonpublic personal information, my consumer credit reputation has been jeopardized due to punishment for the nonrepayment of an extension of credit. Congress has also stated that unfair credit reporting undermines public confidence, which congress has made clear, is essential to the continued functioning of the banking system. 

I have never been explained my right to opt out of the disclosure of my nonpublic personal information to nonaffiliated third parties. I did not authorize, nor consent to nor would I ever knowingly consent to the furnishing of any negative information to any nonaffiliated third parties. This fraudulently furnished negative information causes a restraint of trade and commerce and violates TILA, FCRA, GLBA, CFPA, the Sherman Antitrust Act, Robinson-Patman Act, Clayton Act , FTC ACT and RICO Act. Any payments made on this account were a result of threat, duress, and coercion. 

I the consumer and minor of the transaction hereby disaffirm any alleged agreement or contract between I and TRUIST, whether implied or explicit. This account is a billing error. Please provide me with documentary evidence of the obligors indebtedness as requested previously. 

TRUIST has breached their fiduciary duty by disclosing negative information, not required by law, to disclose and operating in bad faith. I have never and would never consent to the disclosure of any negative information to any nonaffiliated third party. I was never provided an explanation of how this could negatively affect me or how I could opt out of the disclosure of my nonpublic personal information. Congress makes it clear that any contract or conspiracy that causes a restraint of trade and commerce is illegal. I was not provided adequate notice and I received no benefit for this transaction which constitutes unauthorized use of a credit card. The provision of the CFPA that prohibit unfair, deceptive, and abusive acts and practices in connection with the offering or provision of consumer financial products or services. 

As a federally protected consumer a creditor can not restrict, accelerate payment, close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. Any adverse action will constitute duress. 

Fraudulently disclosing my nonpublic personal information to nonaffiliated third parties to coerce payment in a transaction where I received no benefit, constitutes unauthorized use of a credit card. I have never given my written consent to furnish any negative information to any nonaffiliated third parties. Any implied agreement between TRUIST and I was a result of undue influence. 

IMPORTANT INFORMATION ATTACHED

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation