Consumer complaint received 2023-05-07
Company: OneMain Finance Corporation
State: AZ
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Charged fees or interest you didn't expect

Complaint:
Onemain is a predatory lender. When I first applied for the loan, the loan officer explained the contract agreement very differently from the contract I received from their Attorney on XX/XX/XXXX because they filed a judgment. On the contract 's first page, the rate is 36 %, and on the second page, it's 33.30 %. It is documennted 33.30 %. I calculated my amortization payment chart from the bank rate and just paid the monthly payment ; with the payment amount, I should only owe a little. 
I did not sign or date the contract that Onemain filed with the court. You have to sign and date for the finalization of the agreement. An e-signature was not acceptable. I had to physically go into a Onemain office, meet with a loan officer, review docs, and contact and sign the contract before the loan officer. When I began to miss a payment, I was laid off from my job on XX/XX/XXXX and still tried to pay Onemain until I couldn't. 
I had to get food stamps, Medicaid and almost lost my house. I also was harassed daily by the company once I missed a payment. Multiple times Onemain called in a day, every day, even after I explained and reported my financial hardship situation and Onemain representatives suggested borrowing the money and paying. The excessive amount of times, assertiveness, confidence, tone, and amount of times agents told me indicated that their agents are trained to do so. 
Onemain reviewed calls for quality assurance and suggested that it was ok to do so. They've reached out to my family members. I should have got an Attorney for them, but I couldn't afford to. I was laid off on XX/XX/XXXX, and the last payment that I was able to make was on XX/XX/XXXX. I was separating from my husband at that time because he had XXXX and XXXX. He gets 100 % XXXX, and that was how I still tried to pay, and that amount of money was not enough for a family of XXXX While reviewing the contract sent to me on XX/XX/XXXX, the finance amount was {$10000.00}, and a prepaid fee of {$510.00}. But on my credit report, it is listed as a high balance of {$10000.00}. According to my credit report, the account shows the debt charged off. Oemmain wrote off the debt and reported it as a loss on XX/XX/XXXX. I started working on XX/XX/XXXX. At that time, I was playing catch up with all my bills, and the account was impossible. My credit report from then and now shows the inconsistencies of violating the fair credit reporting act. Since they continued to go back to court to garnish my wages and anything, they could do to get money. They also tried to go after my ex-husband and his sole and separate property in SC. Clearly showing only his name on the deed. 
Ihave the correspondence from Onemain via email, and I can also get my phone records to verify the communication and how often agents called me and my family members. Onemain attached the unsigned contract agreement but did not provide any documentation supporting the calculated amount claimed. The amount claimed is excessively more than the original loan amount Onemain initially reported to credit reporting agencies, again reported as a wrote-off loss of a charged off account. The judgment was approved because I was never formally served. Also, the documentation provided by Onemain verifying that they formally served me ; shows a picture of my neighbor 's home, not mine. The proof of service also proves the lack of care, due diligence, and reckless practices of Onemains. Updated documents prepared and mailed to me from Oemains Attorneys show additional fees and interest charges added to the already approved judgment amount, which continues to increase. 
Onemain Unfair, Deceptive, Abusive Acts and Practices need to be investigated and action taken.

Company response to consumer: Closed with explanation