Consumer complaint received 2017-04-04
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
LOAN CANCELLATION REQUESTED FOR LOAN ORIGINATION FRAUD.FRAUDULENT HUD AND SOME OTHER VICTIMS ATTACHED ... THEIR STORY MATCHES OURS!!! 
XXXX Consumer Complaint If you use these guys, be sure to double-check everything. I was admittedly inexperienced in the loan process, however was unmistakably mislead by this company. 

XXXX XXXX Consumer Complaint Refinanced with XXXX and when the signing docs arrived, the numbers were all different ... much higher fees and a 1/2 percentage point higher interest rate. called XXXX, was told the guy working my loan was fired and he made mistakes on my loan. Was told to sign the papers. 
XXXX XXXX Consumer Complaint XXXX will lead you to believe that your payments will be lowered by lowering your interest rate. 
XXXX XXXX Consumer Complaint I, too, was quoted fees that varied tremendously from the final and was told by my loan officer that some fees would be refunded after closing. Well, after closing, the loan officer told me his manager would not approve the refunds because he had abused his discretion too many times. Ha-whatever. I knew better and should have run with my gut instinct. So, my monthly outlay increased. 
XXXX XXXX Consumer Complaint I have had a customer service issue and I have to tell you they are the worst. You end up speaking to XXXX XXXX and she talks to you like you are beneath her. I do n't know who the heck she thinks she is, but she is supposed to be Vice President of customer service. With here being vice president, that should say it all. But we all know vice presidents are a dime a dozen but she is. I was referred to her by another woman who was extremly nasty a XXXX. I have to tell you I am so sorry I have ever heard of XXXX. 
XXXX XXXX Consumer Complaint I called the customer service today and I was holding the phone over 1 hr and 10 min. to talk to someone about this issue. OMG I made a wrong choice. I never recommend this company anyone. Please dont refinance your home with this company. 
XXXX XXXX Consumer Complaint This is the worst refinance company ever. 
XXXX XXXX Consumer Complaint If you read all these reviews and still proceed to use this company then you deserve what 's coming your way. 
XXXX XXXX Consumer Complaint XXXX took two payments out of my account at one time. I was told that it would take 78 hours to get this fixed. This of course locked my checking account making it back up all my other bills. They were not very willing to help or take this situation into consideration especially when it was their fault .... A month later I am still dealing with this issues and keep getting bounced around because not one person can fix the issue. 
XXXX XXXX Consumer Complaint Beware of XXXX. Although the annual insurance premium was paid in full from the closing attorney, XXXX sends it again and without any notification, significantly increases our mortgage payment within the first 45 days. Spent hours " on hold '' and continually told to call back in a few days. 
XXXX XXXX Consumer Complaint HORRIBLE HORRIBLE HORRIBLE. DO not go with this company. I refinanced my mortgage though them 2 years ago. Ever since then, NOTHING BUT PROBLEMS. I have always paid my loan on time. From the beginning, they did not do my escrow correctly. My taxes have not gone up more than {$50.00} over two years. They are collecting way too much taxes which is not necessary. Also, the loan is through XXXX ... .horrible rude people. ZERO customer service and they are not trained.

Company response to consumer: Closed with explanation