Consumer complaint received 2023-07-16
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Check # XXXX Amount : {$23000.00} Post Date : XX/XX/2023 I deposit a check to my Chase account, the check is payable to me, or neither is my business. This check was already cleared and all the funds are already available and posted to my account for more than a week, but Chase Bank restricted my account and hold my funds, currently, all funds are not available for withdrawal. Chase Bank requires documents for proof of the relationship of my business, I've have brings the documents that they required with me to the branch in person, and had the branch manager fax or send them to the Chase back office, they told me that " this process might take up to 48 hours for them to complete the review, after couple days I've sent the document that they require and calling back trying to get updates on my accounts, After a weeks later, Chase told me that they still haven't received any documents that I send, so that I did brings the documents with me and went to few other chase branch have the agent make sure that Chase did receive it, Anyway today I've been calling chase so many times and ask if they can help me removed the restriction for me, since all the required documents already sent. Finally, after I provide a branch manager 's business card to the back office the branch manager responds to me that, She did see it on Chase systems regarding the documents that I've sent, such as '' The EIN form from the IRS, Copies of Corporation or Business Entity Documents from the XXXX Department of the State PS : REMEMBER THIS CHECK IS PAYS TO ME neither the business Finally, they responds that they did receive it but this time, they ask for me to call back within 2-4 hours for them to final review it, I asked : Will they able to have the restriction removed once they completed the review, They responds to me : Yes ..... 
Lastly, I called back to see if they have helped me resolve my issue, but here 's what happens '' This time, the manager told me that : He did receive my Corporation or Business Entity Documents, So since my name does not appear on the website on the filing receipt issued by the State Department entity, they can not remove this restriction unless I update my name on the website. I did contact the accounting office who helped me file the business entity and they said it was not a hassle to list the owner name on the website and the process could take up to several months for updates. Chase now have close the account without any notify me. 
I'm very disappointed with what Chase is doing so far, the manager even told me that he didn't even look at the document and that extra steps need to be taken now to remove the restrictions, They need to check with the issuer of the check, ( I did give them the issuer 's phone number at first, but the agent told me it wasn't found on the Chase system, and " this is the only phone number '' since they registered the business since the business is listed ) Now, this time he did take the number and they told me " no one answered '', I was just talking to the issuer, Weird rage at how they responded to me, always got a different response every time I called, the Chase agent didn't help me with this, just asked for more and more documents, Me, the client opened the account, but so far I find it odd that they are being treated unfairly, that the bank is restricting the client 's account without giving them enough notice, and asking for too much verification, even though the client has Sent the information they asked for, but they are still holding the account, no funds can be withdrawn, the way they speak to me is very rude, waste my time, even violate customer privacy policy, no explanation, right to transparency, fairness and honesty right to trade, applicability, privacy Banks are obliged to keep personal information of customers confidential unless disclosure is required by law or with customer consent. The charter states : " Customers have the right to be protected against communications of all kinds that infringe their privacy. '' Banks can not pass your details on to telemarketing firms or cross-sell. " There have been cases where bank officials asked customers to arrange investment routes based on transaction details... I feel that the bank is unfair to me at this time and violated the rights of customers.

Company response to consumer: Closed with explanation