Consumer complaint received 2019-01-30
Company: Comerica
State: NC
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
I expect full provisional credit, as I was told they are open 24hrs day even XXXX. I open the FRAUD DISPUTE on XX/XX/XXXX and faxed the complaint back to Friday XX/XX/XXXX this is in violation of federal banking laws, including Regulation E, Section 226.12 by Comerica Bank ( illegally withholding funds from debit card holders ) ... Who has reported Fraud on my account concerning my account about my money took by means of CREDIT CARD FRAUD I have sent my information in Friday XX/XX/XXXX and POLICE REPORT NUMBER # XXXX for credit card Fraud, I was told it will be only 24-48 hours it's been 11 days and 8 Business days now I'm told it will be XX/XX/XXXX that will be 17 days and 12 business days which Regulation E provisional credit states in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit, if you notify your bank of a potential account error, Regulation E requires a bank to investigate and determine whether an error occurred within 10 business days of receiving your notice ( or 20 business days for new accounts ). If a bank is unable to complete its investigation within the appropriate timeframe, it may take up to 45 days to determine whether an error occurred. But in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit I have RESERVED ALL RIGHTS BY SIGNING UCC 1 308 this is even not being acknowledge at this time I need answers. This is in violation of the FDIC I'm sending this complaint to these people listed below that are supposed to protect my rights. 
2 ) XXXX XXXX, OIG of Social Security, at XXXX. 
2 ) XXXX XXXX of Comerica Bank, who is the person responsible for allowing all this to happen email is XXXX. 
3 ) XXXX XXXX, Chief Counsel of Treasury OIG, at XXXX. 
4 ) XXXX XXXX, an investigator with Treasury OIG, XXXX. 
XXXX ) Advocacy - XXXX XXXX XXXX Mr. XXXX,, Please note, we have until XX/XX/XXXX ( per Regulation E ) to make a decision. Thank you for diligently providing the information we need to investigate your claim. I apologize for the confusion, and as a courtesy I have forwarded your information to our Disputes Team supervisor for review. I will send a follow up email once a determination has been made. Thank you for your patience in the matter! Thank you, XXXX THEY HAVE REFUSED TO ACKNOWLEDGE Regulation E BUT THEY KEEP USING THIS Regulation E BUT NOT DOING WHAT IT STATES as here ( Please note, we have until XX/XX/XXXX ( Regulation E )  to make a decision. Thank you for diligently providing the information we need to investigate your claim. I apologize for the confusion, and as a courtesy I have forwarded your information to our Disputes Team supervisor for review. I will send a follow up email once a determination has been made. 
Thank you for your patience in the matter! Thank you, XXXX ) Which this which XXXX is in correct anf I Demand Answer and the Copy of the Investigation that has been done.

Company response to consumer: Closed with monetary relief