Consumer complaint received 2021-02-19
Company: Shellpoint Partners, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XXXX of XXXX, I made the decision to stop making payments on my home equity line of credit with XXXX XXXX XXXX. I had my first loan, and the 2nd loan ( home equity line of credit ). Prior to XXXX XXXX XXXX taking the loan it was with XXXX home loans in XXXX. I was finally able to get my first refinanced by Shell Mortgage in XX/XX/XXXX. 
I continued to pay XXXX XXXX XXXXXXXX until XXXX of XXXX. I was advised by the representative at Shell Mortgage that I could stop making the payments and XXXX XXXX  XXXX had no recourse other than to file a lien against my property as Shell Mortgage was the primary loan. XXXX XXXX XXXXXXXX started the process to foreclose on my home for XXXX. Shell Mortgage was well aware of this, as I called them each time I received a notice from XXXX XXXX  XXXX. Shell Mortgage assured me that I had nothing to worry about. XXXX XXXX XXXXXXXX foreclosed on my home, after I had been living in my home since XX/XX/XXXX, I was forced to move out on XX/XX/XXXX. Shell Mortgage company allowed XXXX XXXX XXXXXXXX to foreclose on my home and sale it for XXXX, they took their XXXX and sent me a letter indicating that in an account I had {$130000.00}. I had to obtain a lawyer in order to keep Shell Mortgage from getting in of the money from the sale of my home. 
I paid Shell Mortgage company payments on time, from the date of my loan until XXXX of XXXX because they indicated that XXXX XXXX XXXXXXXX could not take my home. 
On XXXX XXXX, the sheriff put a note on my door which said that I had be out of the house before XX/XX/XXXX. I had to go to court, in order to get XXXX XXXX XXXXXXXX to allow me to stay in my home for one month. I paid XXXX XXXX XXXX XXXX to stay in my home for one month. 
I had lived in my home since XX/XX/XXXX, recently added a new room, updated my kitchen, bathrooms, put in expensive hardwood flooring and was about to put on a new roof, when all this happened. 
Shell Mortgage allowed XXXX XXXX XXXXXXXX to foreclose on my home for XXXX when I owed them at the time {$370000.00}. I trusted Shell Mortgage because they had much more to lose. My lawyer asked for the recorded conversations with the representatives and each time when I discussed the communication that I was getting from XXXX XXXX  XXXX they assured me that XXXX XXXX XXXXXXXX did not have any rights to my home. 
Not on credit report, Shell Mortgage is reporting that I owe them monthly mortgage payments. The most recent report indicates I am behind on my home loan by 28 months. I tried to get them to remove it, because the only way for this to be corrected would be for me to have continued sending them payments for a house that does not belong to Shell Mortgage. The house is gone, I have had to move in with a friend of mind, put all of my belongings in storage that is costing me a lot of money every month. 
I want Shell Mortgage company late payments to be removed from my credit report.

I spoke to a loan officer and he instructed me to have my attorney that is representing me in my lawsuit against Shell Mortgage company to file something against them to get this taken off of my credit report. I pay my lawyer {$1000.00} a month since XXXX of XXXX, and I am not sure if it just a waste of money. It has been going on since XXXX of XXXX, and nothing has changed for me. this agency to let me know if what Shell Mortgage is correct. 
In XXXX my credit score was XXXX and I was able to get a fairly decent loan with Shell Mortgage after dealing with XXXX XXXX XXXXXXXX since XXXX and my home was under water for over 9 years. Once I secured the loan with Shell Mortgage, I decided to address all the credit card debt that I had. I contacted XXXX XXXX XXXX and signed up for a 3 year program to have them negotiate my credit card debt. I was not planning on having to purchase anything major during the 3 years. My credit score went down as a result of this but I had no idea that I would be where I am now. 
My husband is a 20 year retired veteran and he and I would like to use his VA benefits to purchase another home. The loan officer said that we would never be able to get a loan with the information that Shell Mortgage is reporting. They have ruined my life by allowing XXXX XXXX XXXXXXXX to take my home of thirty years for XXXX. Now they continue to ruin my life with the information that they are reporting on my credit report. It has got to end, and I need your help in getting taken of my credit report.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation