Consumer complaint received 2021-12-12
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Chase Auto Finance has inaccurately reported a late payment to my credit report. This false information is seriously jeopardizing my ability to be approved for new credit, and recently prevented me from getting a mortgage. 

In approximately XX/XX/2017, a payment was made on this account with a Chase representative. While all of my other payments on this account reflect as being on-time, Chases representative processed this payment against the wrong account number, resulting in the payment being returned. Chase then did nothing to notify me of the failure to process payment. 

The above was confirmed by a Chase supervisor on the phonespecifically, they confirmed that the account number the ACH debit was issued against was missing the last 2 digits, but otherwise matched the correct account entirely. The account had enough funds to process the payment, yet the proper account was never debited, due to a Chase representative in a foreign country mistyping the account number. 

Despite Chase not notifying me that it had committed this error, the very moment I discovered Chases inaccurate payment application, I immediately submitted a replacement payment, which was successfully processed, just as every other payment on this and all my other accounts has been. 

I pride myself in my strong creditworthiness, and my credit report documents that I pay all my bills on time but this false 30-day late payment from Chase has reduced my credit score by possibly 100 points and has caused me several direct financial consequences, resulting directly in financial injury. Chases credit reporting is the only thing standing in the way of having a perfect payment history over the entire duration of my report. 

There are several important facts to consider : a ) Chase has acknowledged and confirmed that the account billed matches the correct payment account, but was typed without the last 2 digits ; b ) Chase processes many, many payments from XXXX XXXX, and should have been well aware of the correct number of digits for a XXXX XXXX account ; c ) Chase already had the account number on file, and that the same ( correct ) account number had been used to make almost every payment on the account, including the previous payment ; d ) though Chase regularly made calls, they made no call to indicate that the payment failed ; e ) no written or email communication from Chase was received indicating the payment had failed ; f ) the representative did not verbally confirm the account number, presumably because they already had it on file. 

Chase has been notified many, many times of this problem, in explicit detail, both via phone and in writing, as well as via the Credit Reporting Agency dispute process, and has refused to take corrective action, despite knowing they committed this error. 

Even if Chases system has the perception that the payment was 30 days late, there was no volitional conduct on my part, the payment was not 30 days late as reported, nor was it intended to be, and I took immediate action to remedy an error that was not caused by me in any way. 

Chases error is causing great hardship. These facts do not support their continued reporting of a 30-day late payment. The law requires Chase to only report accurate information, and this information is not accurate. Chase has received notice pursuant to the Fair Credit Reporting Act ( 15 USC 1681, et seq. ), specifically 15 USC 1681s-2, and all other applicable laws, as a furnisher of credit information, Chase was required to consider that notice a notice of dispute, and are bound to adhere to the regulations set forth in the aforementioned statute. They did not. 

By reviewing my account history with Chase, you will find that this is not the first example where Chases representatives have incorrectly and erroneously applied a payment with this account. In one previous example, they entered the wrong auto loan account number ( their account number ) for a payment, and applied my full monthly payment to the incorrect auto loan account, despite being fully verified and authenticated by their automated phone system, with my account number directly on the representatives screen. To be clear, my account had been debited, but they applied the funds to another persons account. In that cause, I caught Chases error before they reported it to my credit report, but they still made me gather documentation to prove their own error with their own records to them. 

In fact, there is a pattern of irresponsible behavior on the part of Chase Auto Finance with regard to handling payments from consumers, and furnishing of inaccurate and misleading credit information to consumer reporting agencies. A cursory search of XXXX XXXX XXXX, XXXX, and even other CFPB complaints will help to reveal this pattern of behavior. I respectfully request that the CFPB take prompt corrective actionnot just on behalf of myself, but of all United States consumers who have had the unfortunate displeasure of doing business with this irresponsible and unprofessional corporation. 

This correspondence is not intended as a complete statement of facts, claims, or remedies as they may apply to this matter, all of which are expressly reserved.

Company response to consumer: Closed with explanation