Consumer complaint received 2022-11-02
Company: JPMORGAN CHASE & CO.
State: OR
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Sent XXXX To : Chase From : XXXX XXXX I hereby demand you reopen CLAIM ID : XXXX because you denied me the opportunity to add to my dispute or answer the merchant reply before finding against me. Neither Chase nor XXXX provided me with any seller replies during the process. The first time I saw the replies was when I received the denial letter. 
The claim is for the full amount, {$3900.00}. 
The equipment, per the sellers request, was returned on XXXX via XXXX tracking number XXXX and signed for by the seller on XXXX. The tracking information was provided to XXXX on XXXX and XXXX. 
The original reason for the dispute is that it was missing the XXXX XXXX in the XXXX and there were multiple deep scratches on it. This was undisclosed by the seller. 
The reason to reopen the dispute now is because the seller has received the return of all of his equipment. 
XXXX required buyers and sellers to make contact through the XXXX website. I sent information through their site with the statement that per the sellers request I was returning the equipment. I also sent them the XXXX tracking information twice. 
Below are copies of evidence. I will also upload those and related files via the Chase website. 
Case status : Under review We were notified by your financial institution that you filed a case for a payment made on XX/XX/XXXX at XXXX XXXX PDT. There is no action needed from you as we review this case. Contact your financial institution directly if you want to cancel this case or need more details. Not as described - chargeback I received an item or service that was dierent or not as described Your responses XX/XX/XXXX at XXXX XXXX PDT You provided the following return tracking info. Return tracking info XXXX Shipped by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX at XXXXXXXX XXXX PDT You provided the following supporting info. Seller said send it back which I am doing today XXXX XXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX Resolution Center https : XXXX XXXX Case details Case ID : XXXX Disputed amount XXXX {$3900.00} USD Seller info : XXXX XXXX XXXX XXXX Shipping address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX Date reported : XX/XX/XXXX Additional Info Your note : I have added the info before. Ad Showing What Comes With XXXX XXXX XXXX Transaction reported XXXX XXXX XXXX XXXX From XXXX XXXX XXXX XXXX XXXX XXXX XXXX  # XXXX # XXXX XXXX XX/XX/XXXX at XXXX XXXX PDT You provided additional info. 
It is not completely loaded as his ad states. It has spaces for 3 more filters, a high stability crystal, a 2 meter module and a general coverage module. 
XXXX XXXX XXXX XXXX XX/XX/XXXX, Money Sent Transaction ID : XXXX - {$3900.00} USD XXXX XX/XX/XXXX, XXXXXXXX XXXX Resolution Center https : XXXX XXXX Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below. Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days. Sincerely, XXXX Tracking results provided by XXXX  : XXXX XXXX XXXX. EST Tracking Number XXXX Weight XXXX LBS Service XXXX Ground Shipped/ Billed On XX/XX/XXXX Additional Information Signature Required XXXX XXXX, CO, XXXX Delivered On XX/XX/XXXX XXXX XXXX Delivered To Received By XXXX Left At Resident Note to XXXX XXXX XXXX XXXXXXXX XXXX  : For your reference, here is a copy of the ad you are responding to : Listing Number : XXXX Date Ad was Placed : XX/XX/XXXX Name : XXXX XXXX XXXX Phone Number : XXXX Callsign : XXXX Category : XXXX XXXX XXXX  For Sale XXXX XXXX XXXX XXXX Ad Message : For Sale XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This radio is the XXXX package I've included a copy of the factory invoice with the picture, the radio is completely loaded. {$3800.00} you pay the shipping. Funding details Funding Type : Credit Card Funding Source : - {$3900.00} USD - XXXX ending in XXXX This transaction will appear on your bill as XXXX XXXX Sincerely XXXX XXXX

Company response to consumer: Closed with monetary relief