Consumer complaint received 2023-08-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing to file a formal complaint against Bank of America regarding a grave and ongoing issue concerning their reporting of a fraudulent charge-off account to XXXX and XXXX XXXX  XXXX XXXX This situation has not only caused me undue distress but has also resulted in a severe violation of my rights under the Fair Credit Reporting Act ( FCRA ) and the Gramm-Leach-Bliley Act ( GLBA ). 

The crux of the matter lies in Bank of America 's egregious mix-up of a fraudulent business account, purportedly opened in my name sometime in XXXX, and an entirely legitimate account that was mine, opened in XXXX. The timeline of these accounts is drastically inconsistent, and Bank of America 's lack of due diligence and attention to detail is painfully evident. The fraudulent account in question bears the ending digits " XXXX '' and was closed without a balance, which only reinforces the fact that Bank of America has erroneously intertwined these two accounts. 

I have made repeated attempts to rectify this situation by reaching out to Bank of America on multiple occasions. However, my pleas for assistance and clarification have fallen on deaf ears. Bank of America 's disregard for my concerns is not only frustrating but also unacceptable. 

Furthermore, Bank of America 's actions go beyond mere negligence ; they constitute serious violations of both the FCRA and the GLBA. Under the FCRA, it is explicitly forbidden to report fraudulent information on a consumer report. Bank of America 's inclusion of the fraudulent charge-off account on my report is a direct violation of this statute. 

Additionally, the GLBA mandates that financial institutions safeguard non-public private information. Bank of America 's reckless handling of my personal information, including my name and social security number, by furnishing it to third-party entities such as XXXX and XXXX XXXX  XXXX XXXX XXXX blatant violation of this act. 

I have attached all relevant documentation and evidence to support my claims with this complaint. I wish to make it unequivocally clear that I will pursue legal action if Bank of America does not take immediate corrective measures, including the removal of this erroneous information from XXXX and XXXX XXXX XXXX. 

It is worth noting that the Consumer Financial Protection Bureau recently took decisive action against Bank of America for various financial transgressions, including the illegal imposition of junk fees, withholding credit card rewards, and the opening of fraudulent accounts. The fact that these actions mirror the very same issue I am currently facing is deeply concerning and emphasizes the need for immediate intervention. 

I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly, take appropriate action against Bank of America, and ensure that my rights as a consumer are upheld. I appreciate your prompt attention to this matter and eagerly await your response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief