Consumer complaint received 2020-11-06
Company: JPMORGAN CHASE & CO.
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
To whom it may concern : My name is XXXX XXXX XXXX, I am a XXXX  citizen identified with National Identity Document XXXX. On XX/XX/XXXX, I opened an account at Chase Bank at XXXX XXXX XXXX  XXXX XXXX, XXXX, FL XXXX. The account officer in charge of my assignment was Mr. XXXX XXXX XXXX, identified with NMLS ID : XXXX. This account was active, had funds and the bank regularly charged the corresponding commissions. They gave me an ATM Card but I never used it because this account was for me a savings for any difficult moment. I can't travel much to the US for my work in XXXX, which is why I trust Chase bank so that these savings are safe. 
This year the COVID-19 pandemic began and my Government closed the borders, there were no flights XXXX - XXXX and therefore there was no way that I could approach the bank. In XXXX, I received a letter from Chase Bank informing me that they would cancel my account this letter arrived at my contact adress : XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX. My account was active, had more than {$8000.00} dollars and had all the monthly bank commissions paid. In that letter they announced that on XX/XX/XXXX they would cancel my account. I was very concerned and called Chase Bank and explained my situation : - I could not travel due to COVID-19 - I don't live in the United States - I do not know the reasons for the arbitrary closure of my account. By telephone, a recording that the Chase Bank must have, on XX/XX/XXXX they informed me that my money would be sent to the same address that appears in my account and where the letter arrived. I asked that they could please send the money to my country via international bank transfer and that I would pay the costs, but they refused. I asked for the check to be sent to XXXX and it was also denied. They asked me to trust the bank and I did it again. Since then I have waited to be notified of the arrival of the check but I did not receive any news. That is why on XX/XX/XXXX, very concerned about the situation, I called the bank to ask for an explanation. In that call ( which the bank must have recorded, but for protection I also record ) they inform me that my check was already sent via XXXX and that my account was already canceled. I explained that I had not been notified of anything and that a month had passed and I still did not receive my money. The Bank representative told me that this was not a problem for Chase Bank but for XXXX and that they would not be responsible for anything. I clarified to the Chase Bank representative that I signed a contract with the bank, I trusted the bank with my money, I paid all the commissions and that they could not lose my money in such an irresponsible way, the bank representative hung up on me the phone. 

In addition, I wrote to the official XXXX  account of the chase bank and did not receive a response, I sent an email to the bank worker who opened the account and I did not receive a response. With the tracking number that the representative of the Chase Bank gave me, I entered XXXX and discovered that the check was already delivered to the address but without signature and has only been left at the door. They have lost my money and take advantage of my status as a XXXX and the COVID 19 situation to abuse my rights. I am a responsible man, I trust a bank to protect my money and I have not heard from they for more than a month. I have lost opportunities, I have lost possibilities to use my money in investments, payments and others. also I have not received any interest or profit. I have all the documents, recordings and I want you to help me have justice.

Company response to consumer: Closed with explanation