Consumer complaint received 2015-07-13
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
Different this time around ; as the sales bubble burst, rents did not suddenly rise as in past sales collapses. I attribute that to a surplus of inventory, as most markets over built for the XXXX years prior. Secondly, many of those losing their homes were n't turning toward rentals, they were returning home, co-hebetating and finding creative solutions. 
Within XXXX days of XXXX, XXXX I was facing a 30 % vacancy rate in the Oregon properties and held on until mid XXXX. This was the primary factor for my bankruptcy. I went bankrupt in XXXX and my discharge was in XXXX of XXXX. 
I decided to return to work as my rental income had evaporated and I was still too young to collect on my XXXX XXXX XXXX retirement. During XXXX, I was in and out of employment, I was being hired for XXXX projects but they were limited to contracts with the XXXX. Initially I dealt with XXXX following my bankruptcy and applied for a loan assistance program which would pay my mortgage for XXXX months, a week before I was approved for the program, I found employment and contacted XXXX to inform them, I would no longer need the assistance. 
I did however apply for a modification, during the modification process ; I discovered that after the Bankruptcy, XXXX should have ceased taking payments for the home. I contacted them regarding the matter and within XXXX days I received a letter that my loan had been sold. 
The new owner was XXXX XXXX Bank, the servicing company was XXXX - " XXXX XXXX Services ''. I contacted them and informed them of the Modification that I was working on, with XXXX and they informed me that it no longer applied and I would have to start the process again. It was a long and arduous process, piles of paperwork and much back and fourth regarding suitable modification terms. 
Finally in late XXXX I had completed a XXXX month payment program, which was the precursor to a modification agreement. Once completed, I was mailed a modification agreement with terms satisfactory to both parties. I was instructed to have the documents notarized and returned to XXXX on XXXX/XXXX/XXXX. My first Mortgage payment was to commence on XXXX XXXX, XXXX. 
On XXXX XXXX, XXXX I received a letter from XXXX informing me that they would no longer be servicing this loan and that it had been transferred to Nationstar Mortgage. XXXX indicated that my XXXX XXXX. payment would be made to Nationstar and that all of the modified terms would apply. My immediate action was to contact Nationstar, I wanted confirmation regarding the modification agreement terms. 
That was the start of my nightmare over the past year. From my initial contact, Nationstar has failed to act in good faith. Over this past year, I have sent multiple copies of all documents related to the modification, divorce, bankruptcy and communiqu with XXXX. They have completely refused to accept the details of the documents in their possession. 
I am currently very distraught ; the past year put so much XXXX on my marriage that my divorce was recently completed. My ex-wife went through a terrible time with XXXX, as the uncertainty of having a home became to much. Now, I am angry that Nationstar is now attempting to take my home without regard of the facts stated above. I initially attempted to contact XXXX regarding the matter, I wanted to confirm they had transferred all of the modification documents to Nationstar but they simply washed their hands of it. 
Even while I mailed letter 's to Nationstar Corporate officers and received confirmation that they would be resolving this matter promptly, they were starting the forclosure process. 
This is my last attempt before resorting to legal action against, Nationstar, XXXX XXXX and XXXX.

Company response to consumer: Closed with explanation