Consumer complaint received 2021-11-14
Company: Viking Client Services
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
Below is a complaint submitted in the response. XXXX XXXX XXXX company Viking Billing Service has not refunded the cost I was forced to incur because of their harassment. 
To : XXXX XXXX XXXX Customer Service. Email : XXXX Subject : Rental Car Complaint Re : {$210.00} + {$960.00} fraudulent charges Rental Info : Renter XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX TX XXXX, Ph : XXXX, Email : XXXX. Rental Agreement # : XXXX, Pickup Location : XXXX XXXX Texas, Pickup and Drop-Off Date XXXX. 
Dear XXXX Customer Service Representative, This complaint is being directed to you because your Emergency Roadside Assistance program ( billed XXXX card {$210.00} ) and your Viking Delinquent Billing Service ( billed me {$960.00}, image 1858 ) collectively charged me for {$1100.00}, from XX/XX/XXXX through XX/XX/XXXX, before admitting and dropping the fraudulent charges despite XXXX to XXXX written communiqus telling ( detailed below ) them that these charges were fraudulent. This XXXX activity forced me to protest this behavior by engaging my insurance XXXX agent ( claim # XXXX ), my Politicians ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and XXXX Consultants who has billed me $ $ XXXX ( see images 1861 & 1864 ) which I am requesting XXXX to reimburse for. My XXXX XXXX XXXX and my Politicians advised me to send this complaint to XXXX customer service. 
Background On XX/XX/XXXX, I rented a Red XXXX XXXX XXXX from the XXXX XXXX Texas location via my XXXX insurance rental agreement with XXXX. At the time of pickup vehicle had multiple major scratches and 6-7 hail dents which were documented ( see image 1859 ). Twice during the rental the vehicle would not start and roadside service made one call to start the car and at that time we requested a receipt but was told no receipt would be given. Store manager XXXX, checked XXXX and XXXX XXXX XXXX but found no record of the roadside service call. On XX/XX/XXXX, the vehicle was returned and accepted by store manager XXXX XXXX agent # XXXX ) who documented that the car had NO additional damage via XXXX printed statement ( image 1860 ) and that the pre-existing accident damage had been previously reported/filed under RA # XXXX ( see image 1860 ). All of the above was REPEATEDLY presented via XXXX emails ( see images 1885> 1893 ) to XXXX Customer Service XXXX XXXX Viking Billing Service and XXXX XXXX XXXX XXXX But It Was Ignored. 

On XX/XX/XXXX, I received a letter ( image 1894, unmarked envelope ) from Viking Billing Service stating This letter has been sent to confirm that the above referenced claim has been closed. Thank You for renting from XXXX XXXX XXXX XXXXXXXX 

Again, this letter ignored/disregarded the massive amount of WORK and EXPENSE that we were FORCED to endure because of the fraudulent conduct perpetrated by these XXXX representatives XXXX 

Also again I am requesting XXXX XXXX XXXX XXXX & XXXX XXXX Viking billing service to reimburse the $ XXXX bill that I was forced to incur due to all of the above. 

Thanks in advance for your reply via email or mail XXXX XXXX

Company response to consumer: Closed with explanation