Consumer complaint received 2023-05-26
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I have contacted Experian consuner reporting agency on XX/XX/XXXX via letter explaining to Experian as per not being FCRA compliant, inaccurate and incomplete as well as unverifiable information shows up on my consumer report. I sent them the proof the need to fix all the errors that are harming me by Experian reporting false inaccurate information. account named ( Ollo cws account number ( XXXX ) i clearly circled on the experian credit report the trade line name is inaccurate reporting there is no ( XXXX ) the correct trade line is XXXX card services, I have told Experian that the reporting was stopped on XX/XX/XXXX last report date. but the seem to unilaterally defy FCRA law and continue to report charge off after the date of XX/XX/XXXX. according to XXXX the account was sold and no other company reported anything on this account, yet Experian continues to report an unrepeatable account. The original creditor sent me a letter that backup my claim it clearly says nothing about XXXX reporting a credit limit on this account let alone a high balance as stated in their own letter sent to me. so how unfair and how misleading Experian has been doing this for a while thinking i wouldn't catch them ( why would Experian report inaccurate information when the original creditor says it clearly that they stopped reporting in XXXX of XXXX it clearly says on their letter to me, I have attached new information on this matter Please help me CFPB? 

account number XXXX in XXXX XXXX XXXX XXXX Account # XXXX ) I have told Experian to stop reporting inaccurate information on this account : this was a secured credit card account meaning that collateral was used in lieu of extending credit of {$520.00} a secured credit card with secured funds. The errors are that Experian fails to correct false and misleading information. the credit limit was {$520.00} its impossible to report high balance of over {$680.00} how on earth. Since the card is secured by only {$520.00} capped and declined on anything above {$520.00} either Experian reps lack the knowledge of math or they are deliberately unable to do a math equation. This account was closed therefore no balance is due since once a secured account is closed the secured funds of {$520.00} are applied to the balance should be {$0.00} balance there is no lates or charge off status only, a closed account pay as agreed. this was a secured account.. very simple. 

XXXX account in question, Experian continues to report these errors ( XXXX XXXX XXXX account # XXXX ) the credit limit report {$500.00} but Experian reports {$1800.00} credit limit or charge off. what weird about this that the credit limit should be {$500.00} not {$1800.00} some how Experian has me confused me with someone with the similar name. my understanding is that the banks wont allow for the the consumer to go over the credit limit that is set. Inaccurate reporting on Experian part.. I have produced the right paperwork for Experian to fix all these errors as FCRA promotes XXXX accuracy or it must be deleted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation