Consumer complaint received 2017-05-03
Company: iQuantified Management Services, LLC
State: AZ
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I received a bill from XXXX XXXXXXXX XXXX from a XXXX in XX/XX/XXXX in  the amount of {$850.00} dated XX/XX/XXXX. I made the payment a day late in the mail but I sent them {$100.00}. I never got a bill after that not one. I thought the insurance company had picked up the remaining. <P/>I then started to receive phone calls onXX/XX/XXXX from XXXX XXXX with IQMS, LLC stating that I owe {$750.00}? I was trying to explain to her that I do not owe {$750.00}, I owe {$650.00} now because I sent a payment in already and why was in collections? I did not skip out on the bill? She said if I had read the bill correctly from the Dr. 's office, bill states that services are due at the time rendered and that they do not send statements out showing my remaining balance from the one payment??. She then stated that I can set up payment arrangements or I will be sent to the " investigation department ''. I told her Ok, how much? She said that it would be {$200.00} something but that offer only stands till the end of the day. I did not have {$200.00} and something that I can send {$100.00}. She then got really cruel and just threatening me that I will go to the " investigation '' dept. once again. <P/>I have been sending {$100.00} to this IQMS company for the last 3 months now, cashiers checks because I will NOT give them any information on me because she refused to send me an updated letter showing the correct amount. The first cashier check I sent was on XX/XX/XXXX for {$100.00} and it was cashed on XX/XX/XXXX, 2nd check was sent on XX/XX/XXXX and cashed on the XX/XX/XXXX. My 3rd check is going out today XX/XX/XXXX. I called XXXX on XX/XX/XXXX before I sent the letter asking if I could get a statement showing the correct balance and her was basically no. Since I refused to set-up payments she could not send one. That is incorrect. I did n't refuse to set-up payments, I just told her that I could n't due the {$200.00} something. Each time I send payment to iQuantified Management Services, I copy the old statement she sent me and cross out the date and the amount to place the correct amoutn and date I am sending my payment in. <P/>I received a letter from XXXX XXXX and amount shows {$750.00} that I still owe and in capital letters tells me that if the account is not paid in full by XXXX XXXX XXXXey exercise their right to refer my account to an attorney and report as paid credit. <P/>For {$550.00}, go ahead and report, I will dispute. And my account will be paid in full by the time they get a lawyer here in AZ. All I have been asking for from XXXX is a statement showing my remaining balance and she advised no, since I did not set up payment arrangements. <P/>Now they have been cashing my cashier checks and I do not get a statement?? Tell me this is right? All I want is the threats to stop and an updated statement showing my correct balance. My account will be paid in full in XX/XX/XXXX which I  have explained to her every month I send money with a letter attached to it.

Company response to consumer: Closed with explanation