Consumer complaint received 2019-03-01
Company: Ocwen Financial Corporation
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
To Whom It May Concern, Our Mortgage Note was established pre Recession in XX/XX/XXXX, has now been sold several times and is currently with OCWEN. As homeowner, Authorized Signer and our Attorney, we have pro-actively been, and especially so over the last several months, been making effort to communicate with OCWEN and execute controllables in good faith towards rewriting this loan as we wish to save and stay in our home. 
Per their request, in order to validate and support our efforts and intentions, we have consistently provided OCWEN with income statements, reasons for hardship notes, real and present property value determinations post XX/XX/XXXX Great Recession, the impact on our household employment and income, verified through multiple channels the significant decrease in real estate values at a national level and certainly including ours, state and county tax information, comparables, property information for similar properties in our area attained through professional Real Estate Agents all respectively, then submitted to OCWEN. 
In and around XX/XX/XXXX, OCWEN and the assigned Relationship Manager, after having received and reviewed, made a verbal offer in direct conversations to both our Attorney as well as us directly that included an immediate Principal Reduction ( over 550k, later confirmed in writing, and waiver of any Trial Period ). OCWEN cited that no additional documentation would be needed and that they would be forwarding us a documentation based upon conversations had towards remodifying said loan. Then, unbeknown to us or our Attorney and in complete contradiction to all dialogue and confirmed offer, they instead filed a sale date for earlier this year. We realized what had occurred and advised OCWEN that they were in error as we were in process of remodification, and that OCWEN was knowingly and purposely engaging in Dual Tracking, an illegal act. OCWEN then cancelled the date, but reversed course and asked us to resend all info to their Escalated Cases Dept., denying any knowledge of conversations and claiming to have lost all paperwork sent, asking us to start all over again. They have also back handedly set another Sale Date for our home for XX/XX/XXXX.Today, OCWEN has completely reneged on their offer, denying the information shared or offer made during conversations with us and our Attorney, and are actively refusing to communicate in a timely or even professional manner with us as Homeowner, Authorized Signer and our Attorney, sending contradictory or incomplete emails and to different email boxes. 
Being beyond frustrated and feeling helpless, our Attorney has confirmed the difficulty in any sincerity of OCWEN even as we make every effort in good faith, has cited several federal lawsuit filed as late as XX/XX/XXXX and XX/XX/XXXX for this very unprofessional, unethical and illegal behavior towards Homeowners and has recommended that we contact CFPB immediately. 
Our goal is simple, to have OCWEN follow through in re-writing a loan with current, realistic, attainable and sustainable amounts and dues, follow through the initially extended immediate Principal Reduction, ( waiver of any Trial Period ), and forwarding us through our Attorney, new and updated documents to sign and return. 
We have been proactive with good intentions and followed through on requests in good faith. We want to save and stay in our home through what we know to be a fair resolution for all parties. However, we will not be treated by OCWEN in this unethical, illegal manner while they engage in Dual Tracking and now acceleration of foreclosure process to deny us the time and opportunity to allow them to first review and correct their own errors and us to continue to work towards our goal of maintaining our home. 
It is with this in mind that we reach out to you. 
Thank you. 

Respectfully

Company response to consumer: Closed with explanation