Consumer complaint received 2018-08-07
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On Friday, XX/XX/2018 I tried to use my BANK OF AMERICA ATM and BofA Credit Card card @ XXXX. Both would not work. So I had to write a check. I then went home to try to go on my online account. And was told that my account was locked and to call this number XXXX. I called that number and talked to a man who told me that on XX/XX/2018 my @ XXXX XXXX Someone tried " Compromise '' my account and my account is now under an investigation and he then had to transfer me to a lady who would explain everything to me, and what I needed to do. So when I was transferred I was told something " bad '' had happened and I that BofA was going to close my account and erase all numbers associated with my checking and savings account while BofA was doing a thorough investigation they would send me " brand new numbers for my savings and checking account numbers. And they would be sending me a letter to this fact. I asked many questions about why, when, how all this happened and had my identity been comprised. She stated she could not give me ANY answers but for me to call this number XXXX XXXX called 'check fraud ' on Monday between the hours of XXXX XXXX and not one one second passed XXXX XXXX to have them " push all that was in my account to get paid, or nothing would get paid after XXXX XXXX  '' and she would transfer to the " Risk ACCOUNT CLOSURE '', and they would " check '' to see if they could release any of my money, as it was Friday, and I was not going to have ANY access to ANY of my money. They then transfered me and I spoke to a representive and to a supervisor and I was told, " They have a right to end the relationship with me at any time, just as I could do the same, due to a contract I signed 30 years ago when I opened this account called, 'DEPOSIT AGREEMENT ''. They repeated this to me multiple times and told me " no funds would be available would be available to me at all during the whole weekend, due to their closure process. I went down to the back on Saturday morning and was told by the bank manager '' it looked like this had to do with some kind of a wire ', On Monday I called that number at XXXX XXXX and they told me they were " check fraud '' and could not help me. They transferred me to customer service who could not answer any of my questions and transferred me back to 'risk account closure, which they continued to repeat the same " deposit agreement ' refusing to tell me why they were closing my account and refusing to give me my money. They would not tell me anything. So I went down to my bank Mondy morning and they gave me a print out showing me these wires that " appeared ' to be part of the problem. 
The end of XXXX I sold my house in XXXX and bought a house in XXXX XXXX. The title company made a mistake by not disclosing money owed on a loan to XXXXheir county and refunded me back all my title fee 's as admitting to their mistake. Also my lawyer here in XXXX  who closed on the house I bought here thought that my loan amount for my loan to this house was my profit, so she wired me 3 times as much for the sale of my house in XXXX, after she paid off the fee 's for the house I bought here in XXXX. I was driving across the country to XXXX to move into to my new house, and was contacted that XXXX  wanted their money on the loan I owed them. So My lawyer asked me to ask my bank to wire the WHOLE amount back to her, so she could send XXXX  the money I owed them. They wrote a letter slandering my name thinking I purposely did not pay their county. When it was not me, it was my lawyer. She admitted her mistake, the bank wired her all that money back. She wired me XXXX to help me get across the county. She paid XXXX, and when I got their. She apologized for her HUGE mistake that their firm could have gotten a 'malpractice lawsuit for. I took I then left and went to my new house. 
A month later, the bank of American did all this, written above. Even though I did not do anything wrong at all. My account is being closed, my name has been slandered by the title company. This lawyers office has apologized. And I now do not have a bank or any of the money. They originally told me I would get a paper check on XX/XX/2018. And I would not have any money. 
I have been a victim here, please help me. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation