BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-07-07
Company: EQUIFAX, INC.
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
The three credit reporting agencies ( XXXX, Equifax, and XXXX ) have been notified on several occasions since 2018 regarding the falsely reported delinquency listed on my credit report by XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX deals in unethical business practices and has, for years, preyed on consumers by finding loopholes to create negative impact factors to sway consumers to them for financing since they are one of few major companies that have high interest products dedicated to poor credit consumers, especially XXXX XXXX  consumers. 
In 2018, I contacted XXXX XXXX XXXX to ask if I could get an extension on my payment and I was told by their representative that since this was my first request, they would defer the XX/XX/2018 payment to the end of my loan and my payment history would not be affected. I was so appreciative because I had an unblemished payment history on my credit report and a steadily climbing credit score. That was until the next month when I received an alert that there was a delinquency from XXXX XXXX XXXX appended to my credit report for missing a payment accompanied by a XXXX point decline in my credit scores. I immediately contacted XXXX XXXX XXXX and asked them to pull the phone records to confirm the specifics of the conversation. I asked them to accept my payment and reverse the delinquency. They refused and have been fighting to keep that recording and the specifics of that conversation private ever since. Not only is this unethical business practices, but it is also credit discrimination in an attempt to reduce my creditworthiness to potential creditors forcing me to do business with XXXX XXXX XXXX. 
Since that date, they have consistently reported this delinquency that they fraudulently created by misrepresenting the specifics of the arrangement which would have never been entered into had I known my payment history would be affected. Logically, if someone says that the payment will be deferred to the end of your loan, technically the payment is not missed ; it's simply added to the end of the loan term. Therefore, I assert that this misreporting has affected my credit report for far too long and I wish to have this missed payment removed and my payment status updated accordingly.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-23
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-28
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Per the Fair Credit Reporting Act as a federally protected consumer, I am now opting out of any and all authorization I the consumer may have given you written, non-written, verbal, and non-verbal per 15 USC 6802.

Per the Privacy Act of 1974 as a federally protected consumer, it is my right to privacy. 

Per the Security Exchange Act of 1934, the certificate of indebtedness once deposit any credit balance on the account over {$1.00} should be credited to I the consumer. As the consumer in this credit transaction, I can not be late on a balance due to me the federally protected consumer. I have not received my check. 

Stating the consumer owes a debt that the financial institution agreed to discharge is a violation of oath by the trustee and their fiduciary duties.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-21
Company: STERLING BANCORP
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I am a customer at XXXX XXXX XXXX. OnXX/XX/XXXX, I  attempted to make an ATM withdrawal ( international ) for {$300.00}. The ATM machine froze and told me to try again later, and I did not receive the money. However the bank deducted the {$300.00} and recorded it as a withdrawal, but again I didnt receive the money. I spoke to the bank 's customer service and fraud departments, and they initiated a dispute on XX/XX/XXXX. It has been more than a week, and I have not received the funds or any updates on the dispute. I called the bank numerous times and they keep transferring me back and forth between customer service and fraud department, each of them saying that they do not handle that type of issue. Needless to say, it has been very frustrating.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-14
Company: EQUIFAX, INC.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I summited a complaint on XX/XX/ about some improper information reporting in my credit report. I told the credit bureaus to " investigate every piece of information '' on the accounts I have listed below including my personal information. 
Correct Personal information : Full Name : XXXX XXXX XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX XXXX, OH XXXX According to the FRCA The term " investigative consumer report '' means a consumer report or portion thereof in which information on a consumer 's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information.

They stated my account was verified but how is that possible if they did not do a proper investigation according to the law. Also every piece of information on these accounts are still not reporting 100 % Accurate.

And according to the FRCA 15 USC 1681 everything has to be 100 % Accurate. Also I uploaded my a picture of my DL and the credit report showing the inaccuracies.

**List Accounts Must be REMOVED** XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-03-17
Company: Chime Financial Inc
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
on XX/XX/2021, a charge alert on my Chime debit card for {$560.00} at XXXX XXXX took place. I did not make this transaction. there is no way physically possible I could make this transaction being it was in a state hundreds of miles away. I contacted Chime to dispute the charge and they informed me it had to be settled before I could file the claim. the person informed me the charge took place in the state of Arizona. I live in Tennessee. By then the charge had been broken into two charges, one for {$50.00} and one for {$510.00}. When you add them together you get {$560.00}. on XX/XX/XXXX, I filed a claim for fraudulent transaction, filled out the paperwork and sent it back to Chime 's claim department. A few hours later I received an email stating my claim was denied and no error occurred. I immediately contacted Chime to speak to a manager to help resolve this issue. he informed me he needed some proof I was in Tennessee when this transaction took place not Arizona. I sent him a picture of two receipts from XX/XX/XXXX showing I was in Tennessee when this fraudulent transaction took place. Later that night on XX/XX/XXXX, I received an email stating, in so many words, that since I've done business at XXXX previously, that these particular transactions couldn't be fraudulent, despite the fact of location differences.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-17
Company: ALLY FINANCIAL INC.
State: ND
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
XXXX, ND, XXXX XX/XX/XXXX Error in Credit history Ally Financial XXXX XXXX XXXX XXXX XXXX, MI, XXXX To whom it may concern, On XX/XX/XXXX, I financed a car XXXX XXXX, VIN : XXXX. I made this purchase in Maryland, from XXXX XXXX XXXX XXXX dealer ship through Ally Financial. 
Due to an accident on XX/XX/XXXX my car got totaled, my primary insurance company ( XXXX ) didn't pay for the loss because I was driving for XXXX ( XXXX driving ). XXXX XXXX XXXX XXXX introduced by XXXX handled my claim with Ally Financial. XXXX XXXX issued a check ( n/a ) to Ally Financial for the amount owed as it was stated by one of the officials in customer service department Ally Financial. The money has been paid in full to Ally Financial but for some reason it still shows under my credit report. I contacted XXXX XXXX and shared the matter, they contacted Ally Financial regarding the mentioned matter. Ally Financial approved the information provided by the XXXX XXXX ( Money paid in full ). XXXX XXXX offered to send a different check upon return of the previous check. Ally Financial didn't accept and stated through the phone conversation that the matter will be solved within 2 weeks. 

I have been contacting Ally Financial since XXXX regarding this matter and they have been transferring me from one department to another and stating that they can't access my account ( files ). I am a family of 5 people, no matter what I have done. I haven't been able to improve my credit. This auto loan has been holding me and have ruined my credit history. I need help with this issue to be solved. I don't know what else do I have to do, to fix this. I would really appreciate your assistance in mentioned matter. 
I look forward to your reply and a resolution to my problem. 


Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-28
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX  Date Opened : XX/XX/XXXX on Experian. XX/XX/XXXX on XXXX Credit Limit : {$500.00} on Experian. {$0.00} on XXXX Last Reported : XXXXon Experian. XXXXon XXXX Date Last Active XXXX XX/XX/XXXX on Experian. XX/XX/XXXX on XXXX Date of Last Payment : XX/XX/XXXX on Experian.XXXXXXXX on XXXX This account is being reported with two different dates of last activity, payments, reported, credit limit, and date opened. If this account is being reported by the same source, why is everything different? Need it deleted for being inaccurate reporting from my Experian and XXXX. 

This is a violation of reporting false information BY XXXX  on my credit report

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-11-05
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: KY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
After apply for a XXXX secured card and them saying that I was approved. They took my money and sent the card. I was not able to activate the card. They asked me to sign a tax paper in which I did. After that they still would not activate the card and the account was closed because they said that they could not verify my identity. Now the card is reporting to my credit report as a closed account. The account was never open to be closed. I asked them to removed it and the lady said she could not.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-13
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
In XXXX of this year, I purchased a XXXX XXXXXXXX XXXX from XXXXXXXX Nissan. I applied with the XXXX manager for the loan. I gave him my correct social security number, if it was incorrect I would not be able to purchase the car. I had to call Nissan Acceptance about my payments, when they asked for my social security number to verify my information they would say, incorrect social security number. Yesterday 2 customer service agents I spoke with, one was XXXX XXXX. She mentioned to me that the XXXX XXXX from XXXX Nissan, which was sent over by them to Nissan Acceptance had another social security number. 
Yesterday I spoke to a total of 3 agents from Nissan Acceptance. Each one told me that my social security number didn't match what I was giving them. XXXX XXXX told me I had to print a form from XXXX XXXX XXXXXXXX. I printed the form, filled it out, and then went straight to the dealership XXXX Nissan. XXXX gave me a copy of my credit application, which I will submit. As you will see, my social security number on the application is the CORRECT ONE!!! Nissan Acceptance someone has done something shady and they think I am XXXX!! I want to get an attorney and sue them for the problem they have caused me.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-23
Company: EQUIFAX, INC.
State: MO
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Reporting 2 collections on my report with same account numbers. In violation not correcting or removing. Double jeopardy

Company response to consumer: Closed with explanation
Consumer complaint received 2023-05-15
Company: EQUIFAX, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response.My name is XXXX XXXX XXXX and I am filing this complaint for falsely reporting misleading information.There is no third party involved.Please review the uploaded letters.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-16
Company: RentDebt Automated Collections, LLC
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This debt should not even exist because the apartment complex was notified 30 days in advance regarding my moving out. I was still charged for a partial month. I am willing to pay {$400.00} to settle this debt, but when I called, no one sees any of the notes about my negotiated amount. I lived at this complex XXXX XXXX XXXX, in XXXX, GA from XX/XX/XXXX til the end of XX/XX/2018. Even though I should not be paying this at all, I'm willing to pay the {$400.00} as agreed to by the collection agency to have this removed from my credit, entirely. NOT PAID AS AGREED. 

I've spoken to the credit bureaus and they informed me that the collection agency was just reading notes from the original debtor of this account. 

Please Advise. 

Thank you

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-17
Company: World Omni Financial Corp.
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished

Complaint:
I started the lease with Southeast Toyota in XX/XX/XXXX - XXXX XXXX XXXX XXXX - 3 yrs, XXXX miles per year - I paid for XXXX of excess damage insurance with the dealer at the time of the purchase I paid every payment on time and returned the car in XX/XX/XXXX - The car had XXXX miles on the odometer when returned - The car had 2 hair line scratches aprox 1 inch length Southeast Toyota Finance sent me a bill of {$1100.00} for - {$800.00} for excessive miles - {$320.00} Excessive Wear I called Southeast Toyota and their response was - We show no record of your excess damage insurance - We have no idea what the miles allowed for your original lease was

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-23
Company: EQUIFAX, INC.
State: TN
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consume rights to privacy and confidentially under 15 USC 1681. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C. 1681 Section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 Section 2 : It also states, a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681C. ( a ) ( 5 ) Section States : No consumer reporting agency may make a consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes, which antedates the report by more than seven years.

15 U, S, C 1681s-2 ( A ) ( 1 ) A person shall not furnish my information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information in inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-28
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
My name is XXXX XXXX this complaint is not made in error neither is it being made by a third party.I declare under penalty of perjury I am alleging that a person or company- without my authorization- from unauthorized use of my social security number and card used my personal identifying information to apply for goods, services, or money ; and, was successful in creating some accounts. I have no knowledge of this and All is being investigated by the FTC and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
A person named XXXX XXXX signed up for a Bank of America XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I do not know this person and am calling Bank of America now. I have received other mail in the past with this person 's name with my address listed and have marked Return To Sender and left them in the mail box.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-09
Company: Mr. Cooper Group Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
To XXXX XXXX of Mr. COOPER and calls answered by night as Nation star and that you responded to my complaint of loan no. XXXX in an email dated XX/XX/21 at XXXX unfairly to me. First, prior to our phone discussion that I had already called your company several times and by giving my identifiers to them about my loan above. They all confirmed it was my loan but said that there were no property attached. Then I spoke to you whom promised to research and provide details from the papers I faxed to you and please share those papers with the CFPB. After you received my papers and I called everyone started saying the loan number did not exist in your system. Then you sent to me, BELOW, XXXX XXXX, This document explains that prop was purchased in another name of another through XXXX XXXX. 

I would call XXXX XXXX as we no longer have anything to do with this loan. 

Mr. XXXX you promised me to be straight and honest with me about the Fraud you now know is exactly what your looking at and trying to conceal it. I demand that you reveal all factual evidence to the CFPB so that they can deal with you.

Company response to consumer: Closed with explanation