Consumer complaint received 2023-11-14
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX I discovered on my XXXX Bank app that my debit card had been used XXXX times to put money on a cash app totaling XXXX and leaving me with nothing I call there fraud department talk to them then they send me to dispute where I dispute the charges they tell me that it only around XXXX that XXXX of them where duplicates and cancel my debit card then tell me I will be getting a letter within XXXX business days XXXX days later I've still not heard anything or received a letter I go to my local branch to find out what is going on they tell me that it says that they are denied access all XXXX of the ladies working there said that they have never had a customer come in and ask what was going on with there dispute and been denied access so they make a series of phone calls. And find out let my dispute case has been closed and they are not refunding my money. They said the reason was because I was inconsistent I asked how can I be inconsistent when I only talk to them XXXX time doesn't it take multiple conversations to be inconsistent so they continue talking to whoever they're talking to hey come back and tell me that it's because there was other charges previous to the cash app that I did not dispute I asked him why didn't this XXXX call me and ask me about him I would like to dispute them too so they put in there that I would like to dispute them to and asked if I would like to have my case reopened I said yes I want my case when you opened a XXXX days later I call the bank back they denied to reopen my case they said that I had no new evidence I said well I went back XXXX years in my bank statements and I can not find any more previous charges that I did not dispute for the lady on the phone goes through XXXX years of my bank statements she can not find them so she requests to reopen the case because they're not there I called back a XXXX days later my case is still not reopened I asked to talk to the XXXX that's supposed to be investigating they connect me to some dispute team in the XXXX team tells me that the chargers came up after I called them the XXXX time and it was at the end of XXXX which does not make any sense to me because they canceled my debit card how can anybody charge more charges and not only that how can it be at the end of XXXX that they came up after I called them when I called them on XX/XX/XXXX I have still not received a copy of the report that I have requested every time I have talked to them on top of that my account was set up to send me a text message anytime anybody uses my debit card for over XXXX I never received a XXXX message I could have stopped it on the XXXX one they told me that there was a glitch in the system and they reset it for me. a lot of good that does me now. I have no idea if my case has been reopened. I don't know where my money is. I lost my job and cashed in my XXXX that was the money that was taken from my account that was all I had I have no gas in my car my electric is shut off I missed my XXXX XXXX birthday yesterday I could not buy him a card I had no gas to go see him I couldn't buy him a present I can't buy food I can't pay my bills I don't know how my phone 's still on I tell them this every time but they do not seem to care about me or my money whatsoever I have not eaten in XXXX days I can't go anywhere I can't renew my driver 's license I can't renew my license plates I can't pay for insurance for my vehicle I just shot some birds with a XXXX gun out of the XXXX tree in my front yard so I can eat something. This is ridiculous I want my money. If you ask me the person that I talked to the XXXX time that said that XXXX of the charges were duplicates was wrong and I did file to dispute those charges as well but she did not dispute them because she said they were duplicates and they keep closing my case with out even talking to me without new evidence they're completely screwing me over

Company response to consumer: Closed with monetary relief