Consumer complaint received 2023-09-11
Company: WELLS FARGO & COMPANY
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX, I made a mobile deposit of {$10000.00} to my personal account at Wells Fargo. The check was from Insurance Company, made out to my business and my name. The total funds for {$10000.00} were made available immediately on XX/XX/XXXX, over the holiday weekend. 
On XX/XX/XXXX, my account shows a total of - {$9900.00}. I reached out to customer service and then was transferred to the Fraud Department. I was advised that the reason the check was placed on hold was due to no endorsement on the back of check. The gentleman advised me that he didnt see it reason why it would not be released by the next business day. 
XX/XX/XXXX, still negative balance of - {$9900.00}. I called customer service back to question what was going on with my account. This banker advised me that the Insurance Company rejected the check due to no endorsement. Also, I needed to reach out to the issuer of the check ( Insurance Company ) and then go to my local bank to show proof of business, personal identification, and check with proper endorsement. 
On XX/XX/XXXX, I went to my local branch for Wells Fargo XXXX XXXX XXXX, XXXX, VA. Spoke with the teller my about current situation. Presented him all the documents and ID. He spoke with the Branch Manager on duty. Per Branch Manager, that I could not deposit my business check into my personal account. The check was made out to my company name and my name. I was told that since I didnt have a business account with Wells Fargo that I could NOT deposit the check into my personal account. Go to where I have a business account to make the deposit. I begged the manager to call the Fraud Department or someone that we could speak to clear this matter up. The Branch Manger refused to and said I must take the check to the bank that I have a business account. 
XXXX XXXX Total Deposit {$15000.00} XXXX XXXX Total Debit - {$13000.00} Difference {$2300.00} XX/XX/XXXX Returned Check - {$10000.00} ( chargeback ) XX/XX/XXXX Balance Due - {$8300.00} possible balance owe. 
XX/XX/XXXX Bank Error- {$10000.00} XX/XX/XXXXXXXX  Balance show on Account as of today - {$19000.00} I deposit a paper check XXXX  XXXX XXXX for {$10000.00} on XXXX XXXX. The Branch Manager was aware that it was once a mobile deposit. The check was placed on Notice of Hold until XXXX XXXX XXXX On XX/XX/XXXX, I contacted Wells Fargo. Spoke with bank teller in customer service in reference to deposit. The banker reviewed my account and transferred me to the Deposit Adjustment Department. Deposit Adjustment Department Banker advised me that the department could not do anything and that she would transfer me back to Customer Service and that I need advice Banker that they need to contact XXXX on by behalf and give then error code # XXXX. The banker advised me that I would have to wait until I received a letter explaining what my next step would be. I requested a supervisor. I asked the supervisor for assistance, and she stated that I was credited the check of {$10000.00} two times. I stated that I was credited the {$10000.00} once and debited on XX/XX/XXXXXXXX   and XX/XX/XXXXXXXX   both for {$10000.00}. I begged for her to be an advocate for me as a customer. I requested a higher manager team member. I was told that there was no other higher manager at the call center. I advised them that I was prepared to pay the full balance for the returned check of {$10000.00} but I would pay the negative balance due of - {$19000.00}. 
As of XX/XX/XXXXXXXX  no change to my account. Please help me clear up this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation