Consumer complaint received 2019-12-06
Company: Admin Recovery, LLC
State: FL
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
On the XXXX of XX/XX/XXXX a close family member received a MSG on his C/PH which by the way his phone number is private I would never dare to give it out without permission. 
That MSG was at XXXX HRS to his C/PH from XXXX at the above number to call her at the above EXT. 
Approximately between XXXX HRS the same day my brother has spoken with XXXX and with a Supervisor. ( a ) that this is not his number, he has his number and if he is not home, he is not home, ( b ) this MSG was clearly related to both of them on a recorded line. To the MNGR my brother said, all the above plus he does not appreciate how un professional they are, are you a legit licensed business, then be and act like professionals. He agreed and said he will remove all numbers accept his number XX/XX/XXXX XX/XX/XXXX I dont remember which day she called the house but was advised directly who ever she spoke with that I will not talk on the phone to people I dont know, she has a choice to write to him. 

Calling the Home Phone ( XXXX ) XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX HRS XXXX HRS XXXX HRS XX/XX/XXXX at XXXX HRS The same female XXXX called the house and my brother picked-up and he wrote down the MSG she requested, to give to me. 

XX/XX/XXXX at XXXX HRS she called again my brothers CP and left a very clear MSG this is after she and the MNGR was told that they are calling the wrong person, on this MSG she added if you are not XXXX   than dont listen to this MSG. my brother aid the last time he checked he pays his cell phone bill she will not tell him what to listen if somebody leaves a MSG on my phone.

Multi FDCPA and FCCPA Violations No : 1 that amount of calls on the house number the month of XXXX, which I cant retrieve them. Only if its a missed call, but if I pick-up than its gone it will not be in the missed calls.

No : 2 disclosing to a third party all while she knew clearly that that CP belongs to another person.

We all can agree that a few phone calls a week might be ok, but every single day a few phone calls is way too much, especially when she was advised to write to me. 15 U.S. Code 1692d The following violation. After she was clearly advised that the person she is calling is not a spouse even.

So the MSG on Wed the XXXX of XXXX, XXXX was not for location. 
However, when it comes to other family members, friends and neighbors, the rules change. A collector can call these third parties solely for the purpose of seeking location information of the debt. The collector is prohibited from disclosing where they are calling from or what they are calling about. The collector must not disclose the debt to this third party. The only legitimate reason a collector has to make third party communication is to verify a consumer debtors whereabouts. 1692-1692p 805b Communication with third parties Except as provided in section 1692b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector. But absolutely not to friends and Family members, First of all, any and all MSG is being saved for future needs. I am attaching here a screen shot from my brothers phone the MSG itself if you need them you actually can pull the call logs from this company direct.

The consumer is seeking for all this violations payment whatever the law permits especially under the FCCPA it is for each violation Pursuant to the Fair Debt Collection Practices Act, 15 USC 1692 ( k ), in the amount of a ) Actual damages b ) Punitive damages Here are the screen shots, my brother sent me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation