Consumer complaint received 2022-08-30
Company: KEYCORP
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX XXXX XXXX XXXX acct. They advertised a XXXX referral for each credit card application I sent to a relative that was approved. I did 2 referrals and they were approved for the XXXX XXXX credit card, which they already received. So I do have the XXXX XXXX in my " referral acct ''. However, absolutely no way to get the XXXX into my XXXX XXXX checking acct or any other bank I use. I emailed the customer advocate 5x starting about 3 weeks ago, called 2x ( massive waste of time ), and get the same response. We will get back to you. 

http : XXXX Click the link to copy to your clipboard! 
How do you want to split your referral bonus? 
{$0.00} For You {$400.00} For Your Friend 0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 % Adjust the slider to define how you want to split the bonus payout with cardholders you refer using your unique referral link. 
This payout split will only apply to referrals made after this update. 
Track your referrals Redeemable INITIAL REFERRAL SENT REFERRAL OPENED XXXX XXXX CREDIT CARD APPLIED XXXX XXXX CREDIT CARD APPROVED Referral 1 ( {$400.00} ) Referral 2 ( {$400.00} ) XXXX XXXX CREDIT CARD XXXX XXXX RULES OFFER AND ELIGIBILITY As of XX/XX/2021, referrers must have a log in credential for XXXX XXXX XXXX XXXX Banking in order to participate in XXXX XXXX 's Referral Program. A log in credential is created during the application process for a XXXX XXXX product or can be created at any time if you have an existing XXXX XXXX product. 
XXXX XXXX, a brand of KeyBank National Association ( hereinafter referred to as XXXX XXXX we, us or our, ) offers XXXX XXXX customers the opportunity to participate in a reward-based program to refer friends and family to apply for a XXXX XXXX Credit Card ( the Referral Program ). 
We will provide a reward of {$400.00} for each new Qualifying Referral ( as defined below ), which, at the option of the referrer may be split between the referrer and the referred cardholder. Any amount to be paid to the referred cardholder will be determined by the referrer prior to sharing his/her personal referral link with the referred cardholder. 
Participating referrers may receive up to ten ( 10 ) rewards per calendar year for Qualifying Referrals. An individual must have a log in credential for XXXX XXXX XXXX XXXX Banking to participate. A person with log in credentials is defined as a person who passes the identity verification phase/login for a XXXX XXXX account XXXX 
By participating in the Referral Program, individuals agree to adhere to the terms and conditions specified within these Program Rules. We reserve the right to disqualify any individual from participation in the Referral Program if he or she does not comply with any of these Program Rules. Further we reserve the right to modify or amend these Program Rules and the Referral Program, including the termination of said program at any time, for any reason. 
QUALIFYING REFERRALS Only Qualifying Referrals are eligible for a reward. To qualify, a referral must meet the following conditions : The referred cardholder must be approved for a Credit Card with XXXX XXXX. 
A referral can not be made for existing XXXX XXXX customers or applicants. We must be made aware of the referral by either the referred cardholder or the referrer during the application process. Referrals made after the referee is approved for a Credit Card are ineligible for reward. 
Referred cardholders can only be referred by one person. 
Referrals must be made through the XXXX XXXX website. Please contact us at XXXX ( TDD/TYY : XXXX ), if assistance or accommodations are needed. 
Our Referral program rewards can not be combined with any partner monetary bonus. Eligible cardholders can combine the referral bonus with a partner rate discount, the auto payment discount, and/or our linked savings discount. 
Referrals made through one of our partners or affiliates are not eligible for rewards under this Referral Program. 
Employees of KeyBank National Association are ineligible to participate in the Referral Program. 
DISTRIBUTION OF REFERRAL LINK By participating, each referrer agrees to only share his/her personal referral link with family and friends. 
Referrers additionally agree not to solicit applications for XXXX XXXX XXXX XXXX and agree not to compensate or accept any compensation from referred cardholders in connection with referrals. 
Bulk distribution or promotion of a referral link by means of automated system, script or macro, or through any manner that would constitute or appear to constitute unsolicited telemarketing, commercial email or spam ( in our sole discretion ) is expressly prohibited and may be grounds for immediate termination of the Referrer 's account, deactivation of the referral link, and disqualification from the Referral Program. 
Each referrer is responsible for complying with any applicable laws including federal, state or local telemarketing or anti-spam laws when distributing his/her referral link. 
PAYMENT OF REWARDS All rewards for referrals are subject to verification. We may delay payment of a reward for the purposes of investigation and refuse to process any reward related to a referral transaction we deem to be fraudulent, suspicious, or in violation of these Program Rules. 
In order to receive a reward payment, referrers will need to provide us with their legal name, address ( for those receiving payment by check ) and Social Security Number. If we do not have this information, we will reach out to the referrer to obtain it and no reward payment will be made until we have it. No third parties outside of the referrer and the referred cardholder may receive referral payments. 
Notwithstanding the above, payment for a verified reward will be distributed within 45 days of the referred cardholders card closing. 
Note, we will only pay one referral payment per cardholder, regardless of when or how many Credit Cards are approved. 
TAX CONSIDERATIONS An individual 's participation in the Referral Program may result in miscellaneous income and we may be required to send you, and file with the IRS, a Form XXXX ( Miscellaneous Income ). You are responsible for any tax liability related to participating in the Referral Program. Please consult your tax advisor if you have any questions about your personal tax situation. " we are working on it '' They can not give me the XXXX.

Company response to consumer: Closed with explanation