Consumer complaint received 2017-05-19
Company: Creditors Bureau Associates
State: IL
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
Hello!   On  XXXX   XXXX   XXXX , I was on my way home from   XXXX   XXXX   XXXX  . On the way, I had a  XXXX  attack. I called  XXXX  for an ambulance, which was an emergency call. The ambulance (   XXXX   XXXX   XXXX   XXXX    XXXX   )  took me to  XXXX   XXXX   XXXX   XXXX . I used my insurance  XXXX   XXXX   XXXX   XXXX  Illinois  XXXX   XXXX   XXXX . In the  XXXX   XXXX , the nurse took some analysis and told me to wait. I was waiting  for 5 h ours and no one came to see me or check up on me. While waiting, the pain went down, so I left the hospital and kept on driving home.   In  XXXX   XXXX , I received a bill from Creditors Bureau Associates  XXXX    XXXX   ( Collection Division ) of a sum of {$590.00}. I called  XXXX  customer service and they told me that if there was an  XXXX  in another state, my insurance will pay for all the bills/expenses.   However, nothing was paid off. For 2 months I called  XXXX  customer service,  XXXX   XXXX   XXXX  (  XXXX  ; the company is  Billing Agency  of  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX , and  Creditors Bureau.  I talked with collector  XXXX . Her phone number is  XXXX . At first, there was an error found in the  Patient Care Report ; instead of the home address I currently live in, th ey put my Driver License address. The address issue was fixed later on.   Some time after,  XXXX  customer service stated that they didnt receive any bill from  XXXX   XXXX   XXXX   XXXX   XXXX  or  XXXX . I again called  XXXX  and  Creditors Bureau.  The collector and I checked all the information and it was all correct. She told me that  XXXX  paid half of the overall amount/expense and that the {$590.00} was the rest that has to be paid off.   A fter my 3rd c all to  XXXX  customer service at the end of  XXXX , an  XXXX  insurance agent stated that I mustnt call any of the involved companies because it violates my rights. The agent said to let  XXXX   XXXX ,  XXXX  and  Creditors Bureau fi gure it out on their own.   On  XXXX   XXXX ,  XXXX , I have sent a complaint to those companies by Certified Priority mail. In  XXXX ,  XXXX , I got a letter from  XXXX  that they will review my grievance.   At the beginning of  XXXX , someone called me from  XXXX  and said that they ca n't help me with anything because 6 months already passed since I went to the hospital.   On  XXXX   XXXX ,  XXXX , and today  XXXX   XXXX ,  XXXX , I got a calls from the collector,  XXXX , and she notified me that the bill was still not paid off to this day. The collector told me that if it doesnt get paid off very soon, they will ruin my Credit History.   Please, help me get this done and over with. I advised many times to make a conference call between  XXXX ,  XXXX  and  Creditors Bureau,  but they all keep denying my offer. I am sick and tired of seeming like I am the coward around here. I do not want to pay for this bill when I have an insurance. I can not afford to pay for it at all.

Company response to consumer: Closed with explanation