Consumer complaint received 2023-08-09
Company: Experian Information Solutions Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to bring to your attention a serious matter related to my credit report. I was seeking preapproval for a home loan and received notice that my credit report had damaging items on it. Despite my best efforts to resolve the issues directly with the credit reporting agencies, I have been unsuccessful in obtaining a satisfactory resolution. As a result, I am seeking your intervention in accordance with the provisions outlined in the 15 U.S.C. 1681 law. 

I have diligently reviewed my credit report and identified several inaccuracies, discrepancies, and outdated information that are negatively impacting my creditworthiness. These errors include, but are not limited to, incorrect account statuses, improper account balances, and inaccurate reporting of late payments. I have made numerous attempts to dispute these items directly with the credit reporting agencies, providing supporting documentation to substantiate my claims. However, despite my efforts, the credit reporting agencies have failed to conduct a proper investigation and remove the erroneous information from my report. 

In accordance with the 15 U.S.C. 1681 law, I kindly request that the Consumer Financial Protection Bureau undertake a thorough investigation into the credit reporting discrepancies outlined in the attached document. I believe that the credit reporting agencies have violated my rights under the Fair Credit Reporting Act ( FCRA ) by failing to conduct a reasonable investigation into the disputed items on my credit report. 

I have enclosed copies of all relevant documentation, including correspondence with the credit reporting agencies, along with supporting evidence and any relevant notations. I trust that this documentation will provide a comprehensive overview of the issues at hand and assist in your investigation. 

Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), I request that you promptly contact the credit reporting agencies and initiate an investigation into the disputed items on my credit report. 

Additionally, I kindly request that you provide me with regular updates on the progress of your investigation. I understand that the FCRA requires the credit reporting agencies to respond to consumer disputes within a reasonable period, usually 30 days. Therefore, I trust that your intervention will expedite the resolution of my credit report issues and prevent any further harm to my financial standing. 

Please be aware that, under the 15 U.S.C. 1681i ( b ), I reserve the right to pursue legal remedies if the credit reporting agencies are found to be in violation of the FCRA. I hope that this will not be necessary, and that the Consumer Financial Protection Bureau 's intervention will lead to a swift and satisfactory resolution. 

Thank you for your attention to this matter. I appreciate your assistance in rectifying the inaccuracies on my credit report and protecting my rights as a consumer. Should you require any further information or have any questions, please do not hesitate to contact me at the provided phone number or email address. 

Yours sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation