Consumer complaint received 2017-03-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
i had XXXX accounts with bank of america just opened recently small business/investment savings and personal checking/savings i believe the problem went wrong when i mistakenly replied to the text notification/confirmation that o made withrawals with the atm machine on XXXX by the hotel where i stayed on ( mid XX/XX/XXXX /*-. 
i just found that out after of ff days. i was not aware or payed attention that was a series of unauthorized transactions alreadyt and supposedly replied no but yes to the notifications of activities to confirm that i am d one whoe made the transactions i thought it was a confirmation to receive a text notifications with any transactions to make. so i conytacted them letting them know that there was unauthorized activities and happened that i mistakenly confirmed. where i live at is far from any branches of the bank pf america. and not only i live far but some situations that im not abke to reach them when i tried to speak with them. i just got into accidents with stuffs are going on and plus that not so easy to reach them i decided to take care of it in person because i could niot focus with my responsibilities and job too i ended losing that job. so i was able to go there to correct it and i strongly believe that icontacted them already and hopeful because that whats true why would i be responsible hen i contacted them again many many timesi never stop communicated with them that made my frustrations turned to anger for telling methat i did not do anything since i was communicating wuth thm. and my relationshop with ny parents went bad because of the people aroiund me was affected i mentioned this because one of my RESPONSIBILITIES other thanb my bills are the kids and they are d most important this kids in the XXXX i am supporting them so they will finish with their schools XXXX of the XXXX colleges and oine is graduating with XXXX.every single day i tried but only frustraionsi got i dont understand y i drove XXXX miles my effort time gas and frustrations was meant nothing. ok i understand that when i walked in i was niot able to claim because it was processing the transactions by their policies u cant make a claim. but they were informed that there was a fraudulent activities not only y i was responsible buy y they werent able to stop those transactions instead the activities took longer i dont know how many days or weeks all i know is more than 20 days. and i just found that out after of more or less a month when i spoke with XXXX of the gentleman was able to pulled out the informations and asked apoology for the inconvenience and the error. because he told me that someone made a mistake they canceled the wrong card not that XXXX i reported but they canceled the one that was on my posessions while the one that i lost was able to do anything. to correct it he asked me to subit some documents which i faxed them that day and i was on d phone when i submitted it. which they told me they never received those. y would not be i was on d phone i spoke with XXXX of them through phone. as a matter of fact it was done by XXXX of the bankers from XXXX of their branch n california XXXX ca. XXXX. 

and 3 days ago on tghe XXXX of XX/XX/XXXX i was told everything was cleaared out and they found out i was not responsible for those activities and in fact she offered me another person to take care of my concerns like to close my accounts and open an new one ythroughphone calls. which i said i am going to walked in. 


why would i be responsible with those activities in the frst place it was reported and they are d one made a mistake closing thge wrong one and werent able to stop the transactions or did not try to stop it. 
what it was look like to me they let this tbings to happen and now they are trying tio get away and just pointing the the blame toward me. and instead of correcting

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation