Consumer complaint received 2023-06-06
Company: WELLS FARGO & COMPANY
State: AR
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
in XXXX my parents refinanced a mortgage with wells fargo in XXXX my father passed away in XXXX my mother passed away i was authorized on the account and had power of attorney. I did not know my poa was no longer valid after my mother was deceased but continued making mortgage payments to XXXX XXXX i do believe this account was put into an automatic forebearance due to covid-19. every mortgage payment was made from XXXX to XXXX XXXX in XX/XX/XXXX i started the forebearance in 3 month increments for 12 months. being authorized when it was time to talk to the lender about the next step in XX/XX/XXXX i asked to have the forebearance year put on the back of the loan so i can resume making payments. A representative from wells fargo insisted i do a modified loan and insisted i look at the new loan, i agreed and when i received the loan at the end of it it needed notarized signatures from both parents. i called wells fargo back to let them know that my parents were deceased and they told me i needed to send both death certificates and a copy of my identification. i sent in the information and they informed me i needed to wait for their response. when i received the response it stated i needed to get a letter to creditors a publishing and other legal documents. while i hired an attorney to provide all of this documentation i received a letter stating i am no longer able to access the account or make any payments. i was also told via telephone conversation that i would not be foreclosed on after i stated to make my payments by a representative. while all of this was taking place in XXXX of XXXX i received a letter telling me the home was being foreclosed on and the following XXXX the publishing ended the will was administered and my brother who was the beneficiary received a deed of distribution then deeded the home to me because i lived in the home and he was out of state. I called wells fargo well over 30-50 times all of the different departments trying to work with the lender which i had read to keep the home and every response to me was a letter stating i was not a confirmed successor and that they could not work with me. I was under the impression that as long as i was trying to keep the home that they would work with the heir which is myself to keep the home. The home went into foreclosure and auctioned on the XXXX so now there is a holding company that has sent me a 3 day quit notice and letting me know that i am unlawfully living on the property. I am still trying to keep the home and hope that i can keep the modified loan that was offered to my deceased parents who never missed a payment. I am at the present the property owner with mers on my land record. I am willing to continue to work with the lender to keep this home and in hindsight if the home never received an automatic forbearance i could still possibly be living in the home as long as i kept up with the payments.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation