Consumer complaint received 2017-11-06
Company: U.S. BANCORP
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
US Bank Mastercard Gift Cards Hacked and Drained In XX/XX/XXXX, as indicated in receip ( see Attachment C ), I purchased a Variable Load MasterCard Gift Card, ( see Blister and plastic Att. A & B ) to do my online purchases. 

On XX/XX/XXXX at XXXX I registered it on XXXX and made a test of {$1.00} charge. 

It happens a few days later, between XX/XX/XXXX and XX/XX/XXXX a total of 19 unknow charges by {$480.00} was doing on XXXX that was not made by me nor was made from my XXXX account ( See Att D Card Activity ). 

This US Bank Mastercard Gift Cards sat in my safe deposit box for one year. 

Itook it out on XX/XX/XXXX, planningto use it up, and review the Card Activity, I am aware of drained {$48000.00} in 19 fraudulent use. 

It is clear that the charges were not made by a human, but by a robot, since they were made with a second difference for different amounts. 

I spent at XXXX the {$8.00} that still had on the Credit Card ( See Att D & E Card Activity & Balance ). They were never used, and were stored shortly after use in XXXX {$1.00} charge. 

That same day, I wrote an e-mail to XXXX Customer Service, but never I recive answered about my complaint ( See Att F ). 

I have tried insistently to call the customer service phone number of US Bank XXXX, but they do not respond, I have tried to write an e-mail to XX/XX/XXXX, attaching copies of the cards, along with the receipt, the card activityand a statement about the fraud be enough to recover the stolen money and they do not respond. 

Some people suggest me do is file a complaint here : http : //www.consumerfinance.gov/complaint/ # credit-card This is the CFPB, who does escalate these up to the banks involved and usually can help me, the consumer. 

The following attachment is an extract of the fraudulent Card Activity : 1 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$1700.00} 2 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$3600.00} 3 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$4500.00} 4 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$1700.00} 5 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$1100.00} 6 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$990.00} 7 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$3300.00} 8 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$260.00} 9 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$3200.00} 10 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$940.00} 11 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$3400.00} 12 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$1900.00} 13 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$4100.00} 14 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX 
Amount of unknown charge : {$1200.00} 15 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXXAmount of unknown charge : {$4000.00} 16 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$1100.00} 17 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$3600.00} 18 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$870.00} 19 Type of credit card : XXXX XXXX Date of unknown charge : XXXX/XXXX/XXXX XXXX XXXX. 
Amount of unknown charge : {$3200.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief