Consumer complaint received 2017-11-21
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
This complaint is about XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX members XXXX XXXX is XXXX and XXXX XXXX speaks English as a second language. She did not know the meaning of the word rescission. Below is the email I received. 

The CFPB has not been able to help timeshare members. I believe a large part of the reason is because timeshare buyers do n't even know the name of the lender because the servicing of the loan is sublet to the resort and the resort is not an option to file a complaint. I apologize for always selecting Barclays if the lender is not XXXX but there is no other option if the identity of the lender is kept from the member. 

Today I published this article about XXXX XXXX 's resignation. Despite the lack of any successful investigations, members have appreciated the CFPB hearing their complaints and have appreciated Barclays at least acknowledging the complaints, even if they ca n't do anything because Barclays does not physically open the account like timeshare sales agents. 

XXXX XXXX XXXX  XXXX and XXXX XXXX 's email to me XX/XX/XXXX I read your XXXX about complaint for XXXX. XXXX. Yesterday, before we left XXXX XXXX, we had a meet with XXXX XXXX salesman, we were told that our Sliver must be upgraded to VIP GOLD since maintenance fee of Sliver will be raised ... After long talking about 2 hours, we were forced to signed up and agreed with their VIP GOLD plan, The increased amount is {$51000.00} plus new monthly payment about {$780.00} for their maintenance fee ... .. Later I just find out it is too late for cancelling VIP GOLD plan ... This reason : I am a retired person and no more income .... XXXX does not have any work ... We were told that we must pay maintenance fee in our whole life.. We would like to stop VIP GOLD agreement and get back our money ... We live in XXXX XXXX . Is it possible to hire any good lawyer for help? 

Please advance. 

XX/XX/XXXX I told the XXXX they did not need a lawyer as they were in the cancellation period. I had XXXX XXXX find the form and email it overnight XXXX XXXX as well as email the form. I have heard timeshare companies, especially XXXX refuse certified letter or refuse to accept an overnight package in an effort to dodge the rescission period. I hope they are allowed to rescind. 

What XXXX told me next was shocking. 

XXXX XXXX said when they tried to cancel at the resort they were told it was too late and that if they did they would be charged {$8000.00} for the XXXX XXXX that came with the package they purchased XX/XX/XXXX. Needless to say, this was not true. 

You might write the XXXX 's off as confused but I have received 201 complaints from XXXX XXXX readers concerning XXXX XXXX. This family was at XXXX XXXX in XXXX XXXX. I have received 22 complaints just from XXXX XXXX XXXX XXXX and one agent XXXX XXXX is a household name among law firms suing the company. I have received six complaints just against him. There are many XXXX agents employing the same tactics to up-sell to be able to sell points, pay maintenance fees or told they should not have purchased XXXX or XXXX Collection points, agents from the same company selling against each other. 

The Oral Representation clause has been used and abused by timeshare sales agents. XXXX XXXX XXXX XXXX, launched in response to the XXXX XXXXXXXX, says the agent SHOULD not deviate from sales materials. What good is that if the oral representation clause is still in the contract. I understand an oral representation clause is in many contracts, but timeshare is ripe with " pitching heat '' or XXXX days as described by XXXX whistle-blower XXXX XXXX. XXXX 's second highest producing sales agent just filed a lawsuit in XXXX District Court alleging deceptive practices that match what I have received in complaints from members. Her name is XXXX XXXX. 

I hope the CFPB will ultimately do something to stop predatory timeshare lending, despite XXXX XXXX 's departure. I doubt it, but continue to hope. I imagine XXXX will rescind this contract which means the XXXX will not need to file a complaint. I still wanted the CFPB to know about it because it is so awful. 

I have attached the complaint filed on behalf of XXXX sales agent XXXX XXXX and the 22 complaints from XXXX XXXX/XXXX, the XXXX are # 22

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation