Consumer complaint received 2019-02-04
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
SUMMARY : Although I timely made all my monthly lease payments to XXXX XXXX per the amount calculated by XXXX XXXX computer system using their monthly recurring auto debit system, they inaccurately and/or incompletely reported my account to Experian, XXXX, and XXXX as 30 days past due. As a result, my flawless credit history has been damaged and my line of credit with a financial institution, which is needed to operate my company with 10 employees, has been terminated. I request an immediate correction of this inaccurate reporting and removal of the derogatory indicator regarding my XXXX account. I already telephoned XXXX XXXX customer service and disputed this derogatory credit indicator and they refused to investigate this matter completely and have applied hyper technical rules to summarily dismiss my dispute. 

FACTS : - I leased a XXXX truck on or about XX/XX/2018. XXXX dealer informed me that I must make my own payment arrangements and that I must set up my own payment method online. I created an online account and chose a monthly recurring payment method for the required monthly lease payment to be withdrawn automatically from my bank account on the XXXX of each month. 

-XXXX XXXX website specifically stated that my minimum monthly lease payment was {$340.00}. See Attachment # 1 which is a screenshot of the XXXX payment portal which states : Your minimum payment amount is {$340.00}. I relied upon XXXX XXXX computer system generated minimum monthly lease amount which was consistent with the amount that I discussed with the dealer. {$340.00} was debited from my bank account for the months of XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX by XXXX XXXX. See Attachment # 2. Prior to XX/XX/2018, I relied upon the system implemented by XXXX XXXX and expected that XXXX XXXX would protect my interests with various notifications if there were problems with my arrangement. As with most busy consumers, I chose the recurring monthly auto debit method because I do not have to worry about any problem with missed payments or late payments. 

-In fact, I did not receive any notification via email, telephone, or by mail even though there was clearly an error regarding the minimum monthly payment since the inception of my lease on XXXX, although I signed up for late payment notification -On or about XX/XX/2018, XXXX XXXX  closed my account as delinquent  and discontinued my automatic recurring monthly payment arrangement without any notice. Additionally, they reported that I was 30 days past due on my account to all 3 credit reporting agencies without any notification. 

-Subsequently ( on or about XX/XX/2018 ) they informed me that I have been paying the wrong minimum monthly payment since {$340.00} did not include the sales tax of {$26.00} and I should have been paying {$360.00} each month. 

-I believe that XXXX XXXX inaccurately reported the date of my alleged delinquency which is inconsistent with the FTC 623 ( a ) ( 5 ) ( A ) as the minimum payment shortage started on XX/XX/2018, not on XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX as XXXX XXXX reported. See Attachment # 3, - XXXX XXXX has refused to investigate this matter completely and has escalated their own computer system glitch or error to a detrimental negative credit information concerning a consumer. 
- I researched online and discovered that other consumers are having similar problems concerning XXXX  deceptive, contradictory and unfair credit reporting practices due to various reasons including the prior recent history of glitch in their system ( their XX/XX/XXXX/XX/XX/XXXX systemwide technology upgrade affecting consumers reported ) see Attachment # 4A and # 4B.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation