Consumer complaint received 2023-11-19
Company: National Credit Systems,Inc.
State: NC
Product: Debt collection
Sub-product: Rental debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
National Credit Systems, is the company this complaint should go to. Address : XXXX XXXX  XXXX XXXX XXXX GA, XXXX, Phone XXXX. 
This a dispute regarding a debt I had never received information about and did not have a contact or lease with the listed original creditor named. I believe this is a fraudulent debt I was released from the lease signed with XXXX XXXX XXXX, they breached their lease contract with me. I have never signed a contract or documents with XXXX XXXX XXXX. I moved out in XX/XX/XXXX  and never was contacted by XXXX XXXX XXXX again. I asked XXXX XXXX XXXX  for compensation for my {$300.00} security deposit and the water damaged furniture, belongings and rug. I do have additional documents if needed. 

XXXX XXXX XXXX XXXX, owe me money for flooding in the apartment, mold, harassment and discrimination by employees of women over the age of XXXX and breach of the lease. The CEO XXXX XXXX never responded to my messages AND they never once sent me any letters that I owed them money. It went directly to a collections agency without me knowing until I looked at my credit score ( was over XXXX ) dip by over XXXX points because of this invalid debt that I do not owe. 

I have emails going back and forth for months. All documented. XXXX XXXX employees steal from residents, harass residents and the building is crime ridden with section 8 housing. XXXX people physically beat up in the elevator, women XXXX XXXX and verbally abused, cars spray painted in the supposed secure parking garage, physical threats to residents by employees all while paying my rent on time for over 1.5 years approximately {$2100.00} per month. 

Please see below communications from XXXX XXXX which is meThe leasing office blocked my true personal email address to claim that they never received my complaints hence me having to use a different address. 

**See photos below of flooding in my apartment with water cascading from the ceiling ruining my belongings, furniture whereby I had to move into a hotel with my dog because the apartment was trashed. 


From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Re : Notice to Vacate Document [ EXTERNAL ] Move out date- XXXX XXXX move out XXXX . XXXX, Please see revised notice to vacate document attached as explained below with a move out date of XX/XX/. 

I am sending this document electronically due to your leasing office 's threatening behavior during my last visit to the office to explain the water flooding from my ceiling. 

At this time dated on this message, I am still waiting on your response regarding the sum total of amount due upon my departure minus all of the items listed below. 

As of today, I have paid rent up until XX/XX/. 

Regards, XXXX XXXX On Monday, XX/XX/XXXX  at XXXX XXXX XXXX, XXXX XXXX XXXX wrote : XXXX . XXXX, Due to logistics in moving so quickly due to the flooding, my move out date will be the afternoon of XX/XX/XXXX. 

Regards, XXXX XXXX On Monday, XX/XX/XXXX  at XXXX XXXX  XXXX, XXXX XXXX XXXX wrote : XXXX XXXX XXXX, Please subtract from my balance last weeks rent whereby I was not allowed or able to live in this apartment due to flooding, industrial dehumidifier, industrial loud fans, etc during the day and night. Also deduct the cost of my rug that was trashed due to the dirty water flowing from the ceiling and my 2 bar chairs that were damaged. Also include the time and punitive damages incurred by your teams continued harassment. 

I was told there will now be mold in the ceiling and this unit is not deemed healthy to occupy by any resident at this time today. 

Regards, XXXX XXXX On Friday, XX/XX/XXXX  at XXXX XXXX  XXXX, XXXX XXXX XXXX wrote : XXXX XXXX XXXX, Please see my notice to vacate document attached. I just saw this attachment due to your property manager 's continued harassment, forcing me to use 2 e-mail addresses to communicate. 

I am sending this document electronically because the last time I was in the XXXX  leasing office on Wednesday, XX/XX/XXXX, I was verbally assaulted by your Assistant Property Manager - XXXX whereby she kept screaming at me to leave. I was speaking with XXXX about the flood in my apartment the night before when XXXX came over to me and stood above me while seated, yelling at me within inches of my face. 

I gave notice to vacate on XX/XX/XXXX after 10 months of harassment and discrimination by your leasing office team members and concierge team. You have been on the e-mail streams during the past months and should be well aware of the facts. 

I initially tried to vacate on XXXXXXXX  but your team said the freight elevator was booked. 

As explained in the many e-mails ( via my e-mail address XXXX ) in the past week, I am departing on Friday, XX/XX/XXXX  at XXXX XXXX. I am paying rent up until XXXXXXXX  in good faith although XXXX XXXX XXXX should " do the right thing '' and refund this month ( and/or the past few months ). 

Prior to moving to this mismanaged building, I lived at the Residence across the street managed by XXXX. The team there was stellar and none of the residents had any problems at that property including myself. 

Regards, XXXX XXXX On Friday, XX/XX/XXXX  at XXXX XXXX  EDT, XXXX XXXX XXXX wrote : I am moving out on Friday, XX/XX/XXXX at XXXX XXXX. 

With regards to communications : You and your team have harassed me for months and breached your lease over and over again. 

So I am requesting to never call me again or communicate except for my move out. 

If there is any retaliation by you and continuing on this path of not enforcing noise issues after XXXX XXXX  ( quiet hours according to the lease ) allowing anyone to play pool or shuffleboard, you again will be breaching lease terms. 

XXXX XXXX On Friday, XX/XX/XXXX  at XXXX XXXX  EDT, XXXX  XXXX XXXX XXXX wrote : Hello XXXX, Thank you for your email. I apologize as I am a bit confused in regards to some of the points in your email, and feel there may be some misunderstandings here. 

In regards to your hotel, I see below where you have said you were at the XXXX, but then go on to say that you are staying in a room that is $ XXXX/night. Did you end up staying in another hotel elsewhere? We were in fact billed for the XXXX, and their rooms are quite more than $ XXXX/night so I am just wanting to better understand the situation here. In regards to the Pet Fee, when you and I had originally spoken and I had said that we would be paying for you to stay at the XXXX, you had asked me specifically what about your dog. To which I responded that I thought your dog was a service animal ( based on a previous conversation some time ago which you and I had had where you mentioned this to me ), and you confirmed at that time that your dog was a service animal. If your dog is a service animal, then I was under the impression that a pet fee should not have been charged. Later, when XXXX was in your apartment, he had asked me again what we would be paying for in regards to your stay at The XXXX. I called him back, with you present as I could hear you in the background and he confirmed that you were there and could hear me, and I stated that we would be paying for the room/taxes only. You would be responsible for any incidentals, room service, etc. Note, I do understand that XXXX did ultimately approve to have your pet fee added to our card. 

In regards to your interactions with XXXX, please note that she does have witnesses in regards to her end of the conversation, and all parties have confirmed that she never cursed at you. She does acknowledge that she did raise her voice after you had called her disgusting, and for that I do apologize. No matter how anyone speaks to us, whether they are right or not, we do want to maintain our professionalism at all times and we have addressed this with her accordingly. With that being said, as had previously been discussed, it is not appropriate in any way to speak to any member of the XXXX XXXX team in a manner less than professional ( i.e. raised voice, insulting, threatening their employment, etc. ). 

In regards to your move out, we have agreed to let you out of your lease early at no penalty, and without a full 30 day notice. We do need the attached move out forms completed in order to submit this. We will honor your move-out date of XX/XX/XXXX once we receive the attached forms back. However, we are not able to cancel someone else 's elevator reservation so that you can use the elevator during that time slot. Just like you, that person has taken the time to schedule their movers and book the elevator, and as reservations are completed on a first come, first served basis, we are not able to prioritize any one person over the other. On XX/XX/XXXX, we have the elevator available any time after XXXX XXXX. until XXXX XXXX ( with a hard stop at XXXX XXXX. ). Additionally, we currently have availability really anytime on the XXXX or XXXX from XXXX XXXX. to XXXX XXXX. ( again with a hard stop at XXXX XXXX ). Please let me know what time frame you have rescheduled with your movers so that we can get this reserved for you. Note, we can not stop someone else from booking those times while we wait to hear back from you on this so I do very much appreciate your immediate attention to this matter. 

As you have made multiple comments to many members of our team in regards to a pending lawsuit, going forward, all future communication outside of regular day-to-day requests will need to go through our legal representatives. 

Please let me know once you have confirmed an updated time with your movers, and I will be sure to get that reservation submitted for you. 



XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX | XXXX XXXX XXXX XXXX XXXX, North Carolina XXXX XXXX  XXXXXXXX | XXXX XXXXXXXX

Company response to consumer: Closed with explanation