Consumer complaint received 2023-05-11
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
The Chase atm charged me {$500.00}, saying I withdrew {$500.00} and I did not get any {$500.00} from any withdraw. On XX/XX/2023 my husband and I drove up to a Chase atm at XXXX XXXX XXXX XXXX. XXXX, AZ XXXX, at XXXXXXXX XXXX. We entered our debit card to withdraw {$500.00}, the bank atm gave us an error saying insufficient funds, my husband took the card out, canceled the transaction. I went into my app and transferred {$500.00} to my account and he put the card back in and tried to take out the {$500.00}, we got the same error. We canceled the transaction, took our card out and pulled off. I immediately went back to my Chase app to figure out what happened and I see a {$500.00} ATM transaction. My husband turned around and we went back to the bank, I called the bank and told me I needed to dispute it. I went back to the atm and the atm allowed me to take out {$28.00} only, I have a daily withdraw limit of {$500.00}, so at this point my Chase app shows I withdrew {$780.00} in one day which Chase atm would NEVER allow you to take out more than your daily atm limit. When the bank opened I went into the bank and explained to them what happened, they advised me since it was the weekend I would have to call Monday. I called Monday and filed the claim. A couple of days later the claim was denied. I tried to appeal the claim over and over again and was not allowed to because they told me it was already denied, I explained this has happened to me with a chase atm claim before and in the past I had to go through months with the bank and Chase finally checked the tapes on the atm to see I did not take the cash. I spoke with a supervisor and I address the fact that I need to dispute the claim, Chase claims supervisor said if I filed a police report and get a subpoena for them to look at the tapes. I tried going to the branch and calling the branch manager where I used the atm and I never could get a returned call and when I went down there the bank branch is now shut down so noone can help. I address the fact that the atm would not allow me to take more than my daily withdraw limit and the supervisor advised me from when I took out the {$500.00} and 2o minutes later withdrawing {$280.00} there was " a delay in the atm '' that would have allowed the atm to give me more than my daily limit. I told her I have NEVER EVER EVER been able to take out more than my daily withdraw limit. I just need help getting my money back.I tried contacting corporate but everyone just transfers me back to the claims escalation and everyne there is overseas and do not know engish. I was told by one of the supervisorsI should have gone into the bank at XXXX and reported it and I explained it was Saturday morning the banks are not open. I was also told that the Chase atm you have to wait 10-15 minutes before pulling away from the atm for the atm to register your transaction. This is the most bizarre thing I have ever gone through in my life. Chase has allowed so many people to hack into my account and take my money now they are doing it to me and I need someone to help me.

Company response to consumer: Closed with monetary relief