Consumer complaint received 2023-10-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
This complaint is number XXXX about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. 
The previous complaint XXXX XXXXXXXX was answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION their answer was a copy and paste, this irresponsible act of those contractors who are labeled ECMOs a typical for those ECMOs who are working from the comfort oif their homes without any supervision and NOT under a management of Wells Fargo XXXX XXXX XXXX blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address.and for the refusal of Wells Fargo to obey the laws and regulations and my privacy rights and my civil rights. 
I would like to ask Wells Fargo, WHERE IS THE SOLUTION FOR MY ISSUE IN YOUR RESPONSE? 
AGAIN today, I receive a letter from Wells Fargo to my residential address. XXXX XXXX XXXX XXXX Wells Fargo did not understand in XXXX complaint that I do not want them to send me letters to my resident. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This complaint is # XXXX. About the same issue. In the last 3 years I complained here XXXX times about the same issue without a resolution I AM REFILLING MY COMPLAINT HERE FOR THE 107TH TIME BECAUSE WELLS FARGO ARE STILL REFUSING TO USE MY MAILLING ADDRESS EVEN AFTER 3 YEARS AND XXXX COMPLAINT ABOUT THE SAME ISSUE. AND TODAY I RECEIVED A LETTER FROM WELLS FARGO TO MY RESIDENT. The contractor of Wells Fargo who is labeled ECMO who is working from the comfort of their home without any supervision and without any management by Wells Fargo. answered my previous complaint XXXX XXXX did not provide any solution, their answer was just a copy and paste from the previous answer of the previous ignorant. It seems Wells Fargo Are paying to ignorants to answer the customers complaints by copies and pates and they close the cases without any resolution, all are the same, Wells Fargo HAS NO ONE TO FIND SOLUTIONS FOR THE CUSTOMER 'S ISSUES. This complaint is # XXXX about the same issue. you at Wells Fargo are still denying me my privacy rights and my civil rights, Wells Fargo is still refusing to Use my mailing XXXX XXXX XXXX address as indicating on my Accounts preference and you are still sending your mail to my residential address which I have been complaining about for 3 years now and in XXXX complaints for that I have been complaining for 3 years. This is my complaint # XXXX regarding the same issue. I am refiling my complaint here and everywhere Because the Wells Fargo Contractor Enterprise Complaints Management Office is still refusing to address my complaint properly and refusing to provide a resolution for my mailing address and refusing to direct Wells Fargo 's mails to my mailing address. The answer, if so called ECMO, is just a compliment to the ECMOs that I rejected because it was not a solution. Here my complaint again reads it carefully before you answer it and I want Wells Fargo to provide a resolution not a copy and paste answer. This is my complaint # XXXX for the same issue. Wells Fargo is refusing to use my mailing address as indicated on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. I have been a Wells Fargo customer for more than 35 years, in all the past 37 years my account mailing preference is a XXXX XXXX XXXX for the safety of my mail and for my privacy. Everything was fine till the last 3 years When Wells Fargo started the illegal activities and subcontracted the customer service to a company called EXECUTIVE COMPLAINT MANAGEMENT OFFICE ( ECMO ). Since that, Wells Fargo decided not to use my XXXX XXXX XXXX anymore and they start directing my mail to my residential address. In the last 3 years, I complained to Wells Fargo more than XXXX times and requested not to mail anything to my residential address but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address as the previous ECMO XXXX XXXX XXXX did even when my complaint and my request is to mail to my XXXX XXXX XXXX mailing address not to my resident AND NOW AGAIN I RECEIVED A LETTER FROM WELLS FARGO TO MY RESIDENT. The Wells Fargo working from the comfort of their home employees do not read my complaints ALL ARE SIMILAR TO XXXX XXXX and XXXX XXXX they only copy and paste standard answers and mail it to my resident when in my complaints I provided the XXXX XXXX as my mailing address and I did not provide my residential address and my account mailing preference is my XXXX XXXX XXXX Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, WELLS FARGO IS REFUSING TO FIND A SOLUTION ALL I RECEIVE FROM THE CONTRACTORS CALLED ECMO ARE LIES AND LIES NO ONE PROVIDED A SOLUTION. Those ECMOs sent misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled ECMOs, Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor ECMO from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor ECMO. So, after 3 years of complaints to Wells Fargo and everywhere, where they have authority over Wells Fargo and after more than XXXX complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the Wells Fargo bank to send the mail to my resident. and Wells Fargo is still refusing to use my XXXX XXXX XXXX address as it is indicated on my account preference. I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address, especially the XXXX letters from the ECMO called XXXX XXXX who mailed it to my resident. The misleading Wells Fargo excuses for not using my XXXX XXXX XXXX are : The US Patriot Act, XXXX, The weather, The difference in time, The expansion of Wells Fargo overseas and so on. Bottom line, It seems that Wells Fargo DOES NOT have a customer service department, they have a subcontractor, it seems Wells Fargo is going down soon, and the Wells Fargo management knows it, this is why they are not putting any effort in managing Wells Fargo, they are letting it go bankrupt.and they are accepting an ( F ) by XXXX XXXX XXXX. The last contractprECMO XXXX XXXX said the solution is a secret but THIS SECRET SOLUTION THAT DOES NOT EXIST OTHER THAN IN THE MINDS OF THE ECMOs DID NOT EXIST because right after I received the attached letter from Wells Fargo to my resident. LIES DO NOT SOLVE THE PROBLEMS. TELL ME HOW YOUR LIES ARE GOING TO SOLVE MY ISSUE YOU CLOSE THE CASES AS SOVED WHEN ALL YOU PROVIDE ARE LIES AND THE ISSUE IS NOT SOLVED. I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED ECMO.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation