Consumer complaint received 2019-11-22
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Confusing or missing disclosures

Complaint:
Re wells Fargo bank response to me on the phone yesterday XX/XX/XXXX at XXXX XXXX. As per XXXX and XXXX they could not identify any accounts that I opened originally XXXX with XXXX  XXXX  which merged with XXXX XXXX  which I banked at regularly in XXXX XXXX XXXX  XXXX XXXX. XXXX specifically stated to me ( it was recorded and documented by both XXXX and then transferred to XXXX in the wells Fargo specialty division wells Fargo bank. XXXX asked me what phone number was in my accounts I replied XXXX and I replied are any of these numbers on my files XXXX or XXXX or XXXX OR " XXXX XXXX XXXX '' XXXX stated that none of those numbers has ever been used on any of my accounts. FALSE. I have proof attached that Wells Fargo bank sent as a response letter thru this CFPB portal federal agency - of a application of sort from a Ready reserve college account IDENTIFYING ME AS MYSELF XXXX XXXX XXXX AND THE ACCOUNT NUMBER OF XXXX XXXX  AT XXXX XXXX XXXX  XXXX VA XXXX ENDING IN XXXX as documented proof of the documents sent to the cfpb and attached on this continued complaint since XXXX XXXX to Wells Fargo XXXX XXXX XXXX XXXX  XXXX va in person of having accounts with wells Fargo bank holding my solely owned monies of approx XXXX XXXX DOLLARS PLUS XXXX XXXX DOLLARS DEPOSITED VIA XXXX issued checks in my names of XXXX XXXX XXXX XXXX XXXX plus my social security XXXX checks of approx XXXX XXXX lump sum in XXXX and continued monthly deposits from then until XXXX. ( SSA dda  accounts are a issue also still ) THE PHONE NUMBER ON THIS ACCOUNT APPLICATION WAS. " XXXX XXXX XXXX ''. Please obtain the phone recording of my phone conversations of yesterday XX/XX/XXXX to your Wells Fargo account rep specialists thru wells Fargo customer service main # XXXX XXXX AND XXXX. I gave them numerous account numbers to research I was told BY XXXX SHE COULD NOT VERIFY MY IDENTITY BASED ON THE INFORMATION ON ALL THESE ACCOUNTS. I was told that I needed to go to wells Fargo bank and show a ID. I have done that and a whole lot more wells Fargo ( we are talking about a human beings life savings of 60 years ) ... .since XXXX reporting of fraud and identity theft to the XXXX  XXXX   XXXX  manager at the XXXX bank location. I was told then I had XXXX money on any account. I am requesting production of the documents relating to to the attached XXXX XXXX /wells Fargo account ending in XXXX and coded at the XXXX XXXX office of Wells Fargo and a accounting of my life savings held and trusted by the bank of my choice for 30 years ... yes I said 30 Years!!! and allowed to be transferred into some other entity control and not assisting me originally in XXXX XXXX THRU PRESENT DATE when the chain of events took place of My identity theft on my person and my solely owned monies at Wells Fargo XXXX XXXX XXXX XXXX XXXX  XXXX va. My identity theft still remains registered with the Federal Trade Commission . 
Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation