Consumer complaint received 2021-06-03
Company: Waypoint Resource Group, LLC
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am currently financially impacted by the covid19 disaster. Secondly, this is old debt and is no longer valid or collectible. I was told these fees were waived from prior complaints and the credit reports would be updated accordingly. 90 days and counting later it is still showing. 

Also, please note that the phone team was incredibly rude and unprofessional. 
I was told that these fees were going to be waived. They were duplicate charges and late fees for equipment. I have filed many complaints with this company both before, during and now again after the ordeal that chronicles the poor phone service I received. Very long hold times, obstructing me and my business with phone reps who change their instructions and then when I point this out shout at me. They overtalk and scream racial stuff then disconnect. I spent hours on hold arguing with angry XXXX and XXXX reps who barely speak english. They give false amounts due and had no way of issuing me return equipment boxes prepaid like I was offered. They blame this on covid19 and advised me multiple instructions. At one point a supervisor in response to attorney general complaints stated they used to have a way to issue ups return equipment, and they admit advising me it could be sent return label free of charge thru ups. However this changed weeks after I moved and cancelled the service. I know it may be against their policy, but I recorded many of these calls for the judge and courts. They misinstructed me and now have no way of issuing me a box or accepting return equipment by mail. Also their collections team misbilled and misnoted my account maliciously after a fierce racially charged argument with the phone team on several occassions. I kept getting the same people and they would immediately talk over me, they even thru the account into collections prematurely. 

Pure obstruction and internal employee sabotage is to blame here. Very disrepectful and also illegal. This is not a valid debt and statues have long expired. The company was notified with many attorney general complaints and bbb complaints but refused to remedy. Siding with the young intimidating phone representatives who are immune to oversight or accountability. At one point they asked if I voted for Donald Trump. This sort of behavior has since been termed " trump deraingement syndrome '' and this call center is crippled by it. 


Please remove this unlawful debt that is still showing on all my credit reports. The service had many periods of outtages and it never got remedied after my first heated phone exchange into the matter in Fall of 2019. I was told all negative reporting on both the business accounts as well as my personal credit report would be removed. XXXX, XXXX and XXXX  should all be notified to remove this debt. We will sue civilly if this problem isnt immediately remedied. Thank you.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation