Consumer complaint received 2023-03-30
Company: HCFS Healthcare Financial Services of TeamHealth
State: VA
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
On XX/XX/XXXX, I fell unconscious and was transported by ambulance from my dorm at XXXX XXXX University to XXXX XXXX Hospital in XXXX Virginia. I was treated for XXXX XXXX  ( I was diagnosed with XXXX XXXX XXXX in XXXX ). On the evening of XX/XX/XXXX, I was treated in the emergency room and then moved to the intensive care unit, where I remained until XX/XX/XXXX. 

On XX/XX/XXXX, I received a collection notice for {$1800.00} from Healthcare Revenue Recovery Group ( HRRG ). On XX/XX/XXXX, I sent a letter to HRRG disputing the debt because I never received a bill or any correspondence for a debt of {$1800.00}. I also requested the full name and address of the original creditor. As of XX/XX/XXXX, I have never received a call or any written correspondence from HRRG or the original creditor. 

On XX/XX/XXXX, I received a second collection notice for {$1500.00} from Healthcare Revenue Recovery Group ( HRRG ). On XX/XX/XXXX, I sent a letter to HRRG disputing the debt because I never received a bill or any correspondence for a debt of {$1500.00}. I also requested the full name and address of the original creditor. As of XX/XX/XXXX, I have never received a call or any written correspondence from HRRG or the original creditor. 

On XX/XX/XXXX, my mom and I called HRRG and spoke with XXXX XXXX. I asked for the full names of the XXXX creditors. XXXX gave me the name of XXXX XXXX XXXX XXXX, the second notice, but did not confirm the full name of the other company. She did not give me any contact information for the two companies but promised to send me the information. I have never received contact information for either company. 

XXXX told my mom and me that the bills from the two companies were now combined under the same reference number. I asked whether claims had been submitted to XXXX XXXX, and XXXX stated that they implying XXXX XXXX submitted a claim for a {$1500.00} charge. XXXX had the information from my military ID because she read off my DoD ID number. My mom explained that the claim needed to be filed under the DoD benefits number, not the DoD ID number. XXXX told my mom and me that she would resubmit the DoD benefits number through the provider. 

On XX/XX/XXXX, my mom and I called HRRG and spoke with XXXX. I again asked to confirm the full name of the second company, XXXX XXXX XXXX. I asked whether the creditor had closed the debt of {$1800.00}, and XXXX said the debt had not been closed. She stated that XXXX XXXX XXXX had filed a claim with XXXX on XX/XX/XXXX. My mom asked whether I had been reported to credit agencies, and XXXX said that I had not been reported. 

On XX/XX/XXXX, my mom and I spoke with a rep from XXXX XXXX and confirmed that XXXX had paid in full the charges of {$1500.00} from XXXX XXXX. My mom asked if XXXX XXXX had received a claim from XXXX XXXX XXXX, and the XXXX XXXX said that XXXX XXXX XXXX had filed no claims. The XXXX rep put my mom in touch with the XXXX debt collection liaison, who would work on repayment of the charges with HRRG. 

On XX/XX/XXXX, I mailed a Priority Mail letter to XXXX XXXX XXXX and sent a copy to HRRG. I explained that XXXX XXXX XXXX never sent me a bill for emergency medical treatment. I explained that I checked, and XXXX XXXX XXXX had not filed a claim with my insurer, XXXX XXXX. I highlighted that XXXX XXXX XXXX actions are a violation of the XXXX of Virginia XXXX, which prohibits balance billing for emergency XXXX XXXX. 

On XX/XX/XXXX, I tried to access the HRRG website to see if anything was resolved. However, I could not access the website because I didnt have a PIN, and there was no PIN posted on either bill from HRRG. 

On XX/XX/XXXX, my mom and I called HRRG and spoke with XXXX. We asked for the original creditors contact information. XXXX did not give us the information and said someone would provide the contact information soon. My mom asked XXXX when I would receive the contact information, and XXXX told my mom to be patient. My mom asked whether XXXX XXXX XXXX had filed a claim, and XXXX said they had. My mom told XXXX that XXXX XXXX didnt have a record of the claim, and XXXX said the claim was paper and that we needed to be patient. I asked XXXX for my PIN to access the HRRG site, and she gave me the PIN.

Company response to consumer: Closed with explanation