Consumer complaint received 2023-08-16
Company: Specialized Loan Servicing Holdings LLC
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XX/XX/2023 Federal Consumer Financial Protection Bureau Ref. Report illegal activity by XXXX XXXX Ref # XXXX feedback Dear CFPB This is the feedback to the answer of the Specialized Loan Servicing LLC . Company as discretionary, advised.

First, we would like to thank the Department for their such a prompt response. 
Quick review Following our inquiry ( No. XXXX ), dated XX/XX/2023, regarding Illegal activity by XXXX XXXX , we would like to reply to the SLS Companys responses. 
The status of our dispute with SLS XXXX as follows The SLS XXXX filed Foreclosure in court. 
Location : The Circuit Court of XXXX XXXX. 
XXXX XXXX. XXXX XXXX  XXXX The SLS XXXX forcing us to pay them the cost of their illegal purchases. 
The SLS XXXX took us to the Court of Law and asking Foreclosure on our house based on Default on our Mortgage Deed of Trust. 
This is the Plaintiffs ( the Specialized Loan Servicing LLC. Companys lawyers ) arguing, responding to the question Did you bought Insurance Premium for the Borrower and add the cost to his account?. 
Quote, Specifically, with regard to the Defendants claim as follows : The core of the dispute is the SLS buys home insurance policy, which we did not ask for it, We did not need it, and certainly, we did not want it ( see Defendants pending Motion XXXX ). and this is their response, 8. Although there are far more detailed reasons for denying the pending motion, ... ... ... .....

The pending Motion reflects a fundamental misunderstanding and misrepresentation of the underlying loan documents. Succinctly put, the Deed of Trust specifically addresses in Item 5 the various requirements for the borrowers to obtain and pay for property insurance ( See Exhibit C appended hereto and made a part hereof ). Specifically, with regard to the Defendants ' claim as follows. 
The core of the dispute is the SLS buys home insurance policy, which we did not ask for it, we did not need it, and certainly, we did not want it. ( see Defendants ' pending Motion XXXX ) What the defendants are completly not considering is that paragraph 2 under Item 5 of Deed of trust, states as follows : If Borrower fails to maintain any of the coverage described above, Lender may obtain insurance coverage, at Lender option and Borrower 's expense. 

In short, even if the pending Motion could be considered by the Court, the substance of same is clearly without merit.

End of the Quote.

Apparently, the Specialized Loan Servicing LLC. Company has a quite different responses in the court.

This is the response of the SLS XXXX under oath and in front of the Circuit Court of XXXX XXXX. 

Our Motion to Stay have been denied by the Court based on not having enough facts and evidence. 
We currently requested for reconsideration of the Court judgment to revise and Grant us the Motion to Stay and Dismiss the Case.

Looking to hear from the Department in near future. 

Thank you. 
With regard

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation