Consumer complaint received 2023-01-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Transunion STILL has not fixed the problem on my credit report with the reporting of a 3+ year old XXXX account with no activity from me since XX/XX/XXXX when the car was repossessed to suddenly reporting as a recent late in XXXX and XX/XX/XXXX. I am in the process of applying for a mortgage and Transunion 's errors in reporting have caused my FICO XXXX score to decrease XXXX points due to this and my Mortgage Fico XXXX score to decrease XXXX points at a crucial time!! All other things in my file remained positive and the same. My mortgage FICO with Transunion went from a XXXX on XXXX XXXX, XXXX to a XXXX on XX/XX/XXXX and my XXXX XXXX went from XXXX to XXXX on the same dates ( see attachments ). Also note on the attachments, it looks like the error was fixed in XXXX XXXX because I received my XXXX points back, but then when XXXX reported again the beginning of XX/XX/XXXX, I lost the same XXXX points again and on XX/XX/XXXX had a XXXX FiCO XXXX again. I worked really hard to raise my score paying off everything on my credit ( except this incorrect balance on the XXXX account ) and worked to build new credit, and it is extremely unfair that Transunion dropped my score like this. I need this XXXX account to report correctly as NO RECENT LATES and revert back to being 3+ years old for lates/negative activity and need ALL my points back that were taken due to this error. This is a Transunion reporting problem and XXXX has nothing to do with it so please stop initiating unnecessary disputes and just fix the account. This is my 3rd complaint due to this problem and Transunion still has not fixed it. At this point, I will be escalating this complaint to the NC Attorney General and possibly court because Transunion is violating federal law and my rights as a consumer to have accurate information reported and Transunion refuses to correct the error. 

XXXX reported this correctly as a 3+ year late even after XXXX disputes and updates and my scores did not change. XXXX also mistakenly changed the 3+ year late to one that was a recent 1 month late account, but I disputed it directly through them and also filed a CFPB complaint on XXXX and they corrected their error. The XXXX account now reports correctly again to a 3+ year old late, and I received all my points back when they corrected. I need Transunion to fix this problem and also correct the XXXX account back to a XXXX year old late or DELETE this account from my credit. It is unreal that I still have to request that this be fixed when the error is very clear. Please fix this as soon as possible! My lease is over XXXX and I have to move but due to this error, I can't even get the mortgage I was planning to because my scores are no longer high enough due to this error. Also, interest rates are very high and this problem is making me have a lower interest rate if I could get a mortgage somewhere. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief