Consumer complaint received 2018-11-03
Company: Consumer Portfolio Services, Inc.
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
In XX/XX/XXXX, I secured an auto loan through Consumer Portfolio Services. The original amount financed was {$24000.00} with a maturity date of XXXX. I have, to-date, paid a total of {$30000.00} directly to Consumer Portfolio Services ( excluding a {$12.00} required fee each time I submit for a payment to be processed ). As of XX/XX/XXXX Consumer Portfolio Services is stating that I have an outstanding overall balance of {$21000.00}. So out of the {$30000.00} in payments I have made, only {$2900.00} have been applied to 'Principal Paid ' which are identified on the following dates : XX/XX/XXXX - {$620.00} payment / {$100.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$240.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$100.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$200.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$160.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$200.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$160.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$130.00} applied to principal XX/XX/XXXX - {$620.00} payment / {$220.00} applied to principal XX/XX/XXXX - {$630.00} payment / {$170.00} applied to principal XX/XX/XXXX - {$630.00} payment / {$210.00} applied to principal XX/XX/XXXX - {$630.00} payment / {$200.00} applied to principal XX/XX/XXXX - {$640.00} payment / {$190.00} applied to principal XX/XX/XXXX - {$630.00} payment / {$180.00} applied to principal XX/XX/XXXX - {$630.00} payment / {$240.00} applied to principal Since XXXX, none of the payments in which I made were applied to the principal balance. 

The difference in payment to principal applied ( from above ), as well as, all other payments made ranging from XXXX/XXXX/XXXX to XX/XX/XXXX have been applied to 'Interest ' ( as shown and detailed in the attached ). 

The attached details are also evidence that fees owed are being misrepresented, and that fees or other amounts have been improperly assessed and collected. Upon asking Consumer Portfolio Services, I have been advised that any late payment goes to 'fees ' ( that were not disclosed to me ) and that payments are applied to interest only as a result of that. 

In addition, I have been repeatedly called and harassed ( even after communicating and scheduling next payments ) on my personal cell phone. I have also been accused of lying with regard to my place of employment, after being made aware that Consumer Portfolio Services attempted to call my place of employment ( when they were not permitted to do so ) and they were indeed misinformed due to the fact that they called incorrect information ( collected from a source unbeknownst to me ). Consumer Portfolio Services has also repeatedly called and harassed third parties ; friends and families who have called and let me know they are looking for me. 

Given the amount financed, total payments paid to-date, and actions of Consumer Portfolio Services it is evident that they are in multiple violations of the Fair Debt Collection Practices Act. 

I have cooperated and obliged by the terms of my contract, paying above and beyond the amount financed. At this point, I am a victim of Predatory Lending and will take any and all actions necessary to ensure I am no longer a victim and that fair practices are abided by.

Company response to consumer: Closed with explanation