Consumer complaint received 2022-03-23
Company: Experian Information Solutions Inc.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Didn't receive services that were advertised

Complaint:
I CURRENTLY HAVE XXXX MASTER POLICY CLAIMS FOR XXXX IDENTITY THEFT AND I SUBMITTED ALL RELEVANT PROOF INFO STATEMENTS DOCUMENTS EXPLAINED THE SITUATION AND PLACED A LOCK/FREEZE ONTO MY REPORT TO HELP STOP MISUSE, MULTIPLE ACCOUNTS AND UNAUTHORIZED ACCOUNTS BEING OPENED AND CONTROLED BY ANY ONE OTHER THAN MYSELF. 
NOW INSTEAD OF PROTECT AND STOP MISUSE PER THE FCRA. THE XXXX MAJOR BUREUAUS ARE DELETING ACCOUNT INFO RELEVANT TO MY ACTUALL ACTIVE AND TURE LOANS AND ACCOUNTS THEY ARE ALOWING LENDERS AND FINANCIAL INSTITUTIONS ACCESS TO MY FILE AND OR REPORT CONTROL WHO HAVE BEEN RESTRICTED ALREADY THEY ARE NOT ACKNOWLEDGING THE RELEVENCE OF MY ALERT XXXX. NOW FAST FORWARD BOTH XXXX, XXXX AND EXPERIAN. HAVE SUBMITTED ME ALERTS AND ALL SORTS OF MISUSE OF MY SOCIAL, BUSINESS AND EMAIL, BANK AND MY ADDRESS AND OR ID INFO XXXX '' XXXX OF ALERTS AS TO PHONE # I USE OR HAVE USED NOT CONTROLLED BY OR HANDLED BY ME OR NO KNOWLEDGE. 
MY SOCIAL AND PROFILE INFO HAS BEEN BREACHED BY LENDERS XXXX, XXXX, XXXX XXXX all caught selling and changing my credit profile when it was either locked or frozen period on top of that their lack of confedentiality and or professionalism is now jeoparodizing my actual stability and accounts are suffering adverse information due to no fault of mine i told submitted and issued my FTC fraud report control XXXX and in police report submitted online. they are reporting inaccurate info on my account records such as XXXX XXXX yr old accounts and accounts linked to my old social and addresses and license that was actually stolen and is now finally deactivated. they have not activated any New Account info closed any accounts or taken action on compromised accounts i also have a few accounts opened as XXXX XXXX XXXX XXXX OR THE II BECAUSE ON XX/XX/XXXX MY XXXX SON XXXX XXXX XXXX XXXX WAS BORN MAKING ME Sr or the first JPB. IVE INVESTED MY FINANCES AS MUCH AS I COULD WITH THIS C-CLAIM PROCESS. 
FROM CONSUMER INFO, AND ONE FROM EXPERIAN WHO BOTH HAVE ISSUED CLAIM NUMBERS TO ME AND HAVE ACKNOWLEDGED MY CLAIMS NOW THEY HAVE NOT RESPONDED BACK BUT ALL MY ACCOUNTS ARE NOW CLOSED AND I CANT OPEN NEW ONES I GOT NO REIMBURSEMENT THE BACKLASH AND LOSS OF SERVICES AND OR REJECTED CREDIT OFFERS AND FEATURES I SHOULD BE ABLE TO ACCESS AND OR BE ABLE TO UTILIZE HAVE NOW BEEN STRIPED FROM MY PROFILES AND THE BREACH HAS NOT STOPPED SO BASICALLY I NEED THE REPORT THAT WAS ISSUED BY EXPERIAN AND SENT TO ME ON XX/XX/XXXX REPORT # XXXX TO BE THE STANDARD ESSENTIALLY THAT INFO IS 100 % ACCURATE ONLY CHANGE SINCE THAT WOULD BE THE ADDITION OF THE XXXX XXXX ACCOUNT IN GOOD STANDING AND THE XXXX CLOSED PAID CIG ACCOUNTS LISTED IN GOOD STANDING AND THE XXXX ACCOUNT WAS TO BE PAID BY XXXX XXXX PER BBB XXXX XXXX ACCEPTED CLAIM WAS COVERED ON MY XXXX SO THEY HAD TO REIMBURSE XXXX THE XXXX SPENT FOR THE SERVICES, PER STIPULATED MEDIATION. SO I CANNNOT RECIEVE NEW BANK INFO UNTIL THE NEW SOCIAL IS ISSUED WHICH COULD BE A FEW DAYS OR WEEK SO WHAT I WANT IS FOR THE SABOTAGE AND THE LINKING ME TO ID AND ADDRESS INFO I AM NOT AT HAVE BEEN AT OR HAVE SUIPPLIED TO THEM MYSELF. MY ACTUAL SOCIAL SECURITY CARD IN PHYSICAL FORM WAS STOLEN AND WAS UTILIZED AND COMPROMISED BY UNKNOWN NUMBER OF XXXX, THINGS, AND OR PRODUCTS THAT WERE ACTIVATED AND USED UNDER MY ACTUAL REAL IDENTICAL INFO DUE TO BREACHES BY THE SAME COMPANIES YOU TRUST TO PROTECT YOU. 
NOW MY ACTUAL ENDEAVORS, ORGANIZATIONS AND ACTIVITIES are all suffering from lack of attention and production rates have plummmeted thus forth bringing confusion and delayed processing and response times to all endeavors. this credit freeze is stopping me from being able to get another home for my kids and fiance at another location and i just hasd a newborn bay XXXX XXXX SO IT SEEMS LIKE I GAVE ALL THESE COMPANIES FAir warnings and informed them of the processes instead they link me directly to all the same accounts that were either unauthorized unauthenticated or fraudulent. so the assistance required has not been provided all that occured was further damage so i need either my c-claim disbursement released to me so that i can further correct needed info and accounts and things and secure my portfolio and stop unwanted use of my identity becuase once the new social is mailed i will be able to have exclusive and unaccessible profile by other parties, leenders, and unwanted parties because only me and XXXX will know that i recieved a new or updated social or TIN TO IDENTIFY MYSELF FOR FURTHER REFERENCES TO DETACH ME FROM THE COMPROMISED, BRUISED, AND EFFECTED SOCIAL SECURITY # I CURRENTLY HAVE I MEAN ITS GOOD AND BAD AT THE SAME TIME.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation