Consumer complaint received 2023-02-16
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I was contacted by XXXX XXXX XXXX from XXXX via telephone and in an email about XXXX Warranty- I was told I could sign up for 6 years for {$1900.00} for a home warranty on my property at XXXX XXXX XXXX XXXX GA -I was told would get the free pest control and I could cancel anytime if I was not happy with the service. I signed up and received a confirmation email about the services and of my warranty coverage. I waited for the 30-day waiting period and made a claim for the free pest control service on XX/XX/XXXX. I received an email stating the claim was approved and to obtain pest control services for up to {$190.00} with a person of my choosing in the area - I schedule the pest control service paid for it ( {$190.00} ) and uploaded the receipt for reimbursement in XX/XX/XXXX. I was told the payment would be mailed to me for reimbursement and was told it would come in 30 days. I called again several times, emailed, and wrote letters in XXXX and XXXX inquiring about the reimbursement for the free pest control. On XX/XX/XXXX - I contacted Chase.com to report a dispute with the company because no check arrived, I opened a dispute on XX/XX/XXXX claim number XXXX and submitted all my supporting documents, and emails. I went to a Chase Branch on XXXX XXXX XXXX XXXX XXXX FL on XX/XX/XXXX, because I was notified that they had not received my supporting documents. Chase Branch representative XXXX XXXX scanned in all my supporting documents and faxed them to the fax number on my letter XXXX. I was contacted again by the dispute department on XX/XX/XXXX, and told that they again did not have any documentation on my dispute and I was told I could email them to XXXX. I also logged on Chase.com and uploaded the document into the Document upload center portal. I was told on XXXX that my dispute was resolved. I sent another letter requesting that the dispute remain open because the merchant has not provided any of the promised services and that I was trying to cancel the 6-year warranty and get a refund to no avail chase stated in the letter that they contacted the merchant, and they were not willing to credit my account. I asked the Chase supervisor how they were able to contact the merchant, as I had been trying for several months and couldnt get in contact with them, and asked for the phone numbers and addresses to contact them to get my warranty refunded. Then the Chase supervisor stated that were actually not able to contact them. I then requested the case remain open so I could try and get my money back. I emailed Chase a letter and uploaded it into the Chase online Document upload center. I requested the dispute remain open and to be reimbursed, as I was not able to contact them to cancel my 6-year warranty services, other than sending them a letter via post office mail. I was told by Chase on XXXX that my dispute was past the 60-day period for them to accept the dispute for reimbursement of my {$1900.00} payment. I told them I was calling every day the website number XXXX and the other number XXXX and had all my supporting documents faxed in by the teller at the bank. I sent letters to cancel my service to the address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX. I logged on to the portal - XXXX XXXX XXXX - and there was no response by any of the contact information.

Company response to consumer: Closed with explanation