Consumer complaint received 2023-07-03
Company: HW Holding, Inc
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
During the time I lived at the ( XXXX ) property XXXX XXXX XXXX XXXX XXXX TX I had problems with the air conditioner, water heater, smoke detectors and fence. I called and emailed every year during my whole stay. I have attached some of the emails per our conversation with XXXX at the XXXX XXXX office. I was then told to call the vendor direct when I would have issues with my air conditioner. The unit was never replaced just parts replace and the next year it would go out again with the vendor coming out and fixing what ever part. It would be weeks we would go without air conditioning in the summer ( XXXX ) with me calling the vendor and also XXXX and XXXX with them telling me to be patient. XX/XX/XXXX I called XXXX to let her know the smoke detectors were all going off in the house. She told me to change all the batteries which I told her that could not be the problem. I asked the neighbor to come over and see if he could tell what the problem was and he said it was something wrong with one of the detects. I called the vendor per XXXX request and they came out 3 days later. The detector in the 2 bedroom had gone back and it was causes all the detectors to beep. My family and I had to live with this constant beeping for 5 days. In XX/XX/XXXX the air conditioner went out again and I call and spoke with the vendor and he told me it would be a day before he could get out and look at the unit. I called XXXX and told her I couldn't live like this and would start looking for a new place to live. She said they were trying to fix it and I had to be patient. It took me some months but when I did find a place to live I gave XXXX my 60 day notice on XX/XX/XXXX. 

Rent Payments - {$9200.00} XX/XX/XXXX - {$1600.00} XX/XX/XXXX - {$1600.00} XX/XX/XXXX - {$1600.00} XX/XX/XXXX - {$1600.00} XX/XX/XXXX - {$1600.00} XXXX XXXX XXXX XXXX  {$1000.00}. 
There should not be any rent charged for these months there was a 60 day notice submitted on XX/XX/XXXX to XXXX XXXX. 

Late Fees - {$880.00} XX/XX/XXXX - {$50.00} XX/XX/XXXX - {$390.00} XX/XX/XXXX - {$50.00} XX/XX/XXXX - {$390.00} I was being charged a late fee when I sent my 60 day notice and I had already moved out of XXXX XXXX XXXX? I started moving XX/XX/XXXX finished on XX/XX/XXXX. 

Eviction - XX/XX/XXXX - {$120.00} - I moved out of the property XX/XX/XXXX so the property was cleaned and vacant. 

Make ready Charges- {$1500.00} The house was cleaned upon me leaving in XX/XX/XXXX. These charges were added for normal wear and tear of the property. 

Electric Bill from XXXX XXXXXXXX XXXX XXXX - {$320.00} I was responsible for paying the electric bill. I don't know why or how I am being charged for this. How can I owe this electric bill when I had the electric turned of upon me leaving. 
I attached Electric Bill information shows where I changed companies trying to find a cheaper rate for my electric bill when I lived at the property. The electric bill was never the responsibility of the landlord or XXXX XXXX per the lease agreement. 

Water Bill from XXXX XXXX XX/XX/XXXX - {$430.00} Water bill with city of XXXX was also in my name so how can I owe this bill when I had the water and utilities turned off.

Company response to consumer: Closed with explanation