Consumer complaint received 2022-04-01
Company: SELECT PORTFOLIO SERVICING, INC.
State: DE
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I have documents and payment proof for every single transaction. 

My mortgage was merged over to Select Portfolio Servicing Inc on XX/XX/XXXX. 

In XXXX I paid a grand total of {$74000.00}. 

In XXXX I paid a grand total of {$330000.00} From XX/XX/XXXX - XX/XX/XXXX I paid a grand total of {$410000.00} I tracked all of this day to day in order to avoid all interest charges that were associated with this mortgage. 

On XX/XX/XXXX - I received my payoff statement showing that I overpaid my mortgage by {$48.00}. And Select Portfolio Servicing Inc. owes me {$48.00}. 

On XX/XX/XXXX my mortgage as officially Paid In Full with a XXXX balance. 

On XX/XX/XXXX I received my official XXXX balance Letter / Paid in Full Statement from Select Portfolio Servicing Inc. 

On XX/XX/XXXX I received my official Mortgage Statement from Select Portfolio Servicing Inc. showing that my mortgage is Paid in Full with a {$0.00} Balance. 

On XX/XX/XXXX, I finally received my full payment history showing all payments bringing my Mortgage to a XXXX balance {$0.00} Then, out of nowhere, I log into my Select Portfolio Servicing Inc. online account XX/XX/XXXX, and it shows that I magically have THREE ( 3 ) DIFFERENT MORTGAGE BALANCES as of yesterday Monday XX/XX/XXXX. 

The Three ( 3 ) different balances show the following : The 1st balance shows that I have a principal balance of {$0.00} ( one cent ). 

The 2nd balance shows that I am due a credit of {$180.00} as I overpaid my Mortgage on purpose to avoid interest.

And the 3rd balance shows that I have a XXXX Balance / Paid in Full Account at {$0.00} This is where EVERYTHING becomes so suspicious, fraudulent and just outright nasty. 

After speaking to someone for over 35 minutes by the name of " XXXX '', they finally connect me with " XXXX XXXX '' who explained that yes I have a principal balance of {$0.00} and that this account will come to a close and be updated and marked as Paid in Full as of today XX/XX/XXXX. 

XXXX XXXX promised to call & no call at all. 

Then I log into my Select Portfolio Servicing Inc. account today and they have the AUDACITY to state that I now have a Mortgage Balance due for {$4700.00} and now my monthly mortgage payment went from {$2400.00} to {$98.00}???!!!! 

This is outright fraud, this is completely illegal, they refuse to show me any proof or documents and I will not stand for it. 

Just to prove them wrong and show them how illegal it is what theyre doing, I set up an automatic payment for {$4700.00} that will be paid tomorrow morning, XX/XX/XXXX. And I sent another {$10.00} wire transfer dated for today as Select Portfolio Servicing Inc. last payment always has to come via Certified check or wire. 

Over the past Four ( 4 ) Days I have made Seven ( 7 ) Payments in order to attempt to close out my account again, and each and every one of these Seven ( 7 ) Payments are being overcharged and need to be returned to me as I have had a XXXX Balance since XX/XX/XXXX. 

XX/XX/XXXX Wire Payment for {$10.00} XX/XX/XXXX ACH Payment for {$4400.00} XX/XX/XXXX ACH Payment for {$270.00} XX/XX/XXXX Wire Payment for {$20.00} XXXX Wire Payment for {$10.00} XXXX Wire Payment for {$60.00}

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation