Consumer complaint received 2016-02-23
Company: PNC Bank N.A.
State: IL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This is a follow up to our attorney 's response regarding complaint # XXXX. ( see attachment ( Exhibit XXXX ) Exhibit XXXX contains certified receipts that contradict PNC 's assertion the documents were not furnished timely to loss mitigation in XX/XX/XXXX and XX/XX/XXXX. Exhibit XXXX provides a complete tracking of all activity through XX/XX/XXXX. Not the XX/XX/XXXX submission was documented, but we are not able to provide the dated fax. References to XXXX XXXX are documented by their own tracking of their activity when they represented us. 
PNC also asserts that we would not allow appraiser on our property. That is incorrect. First, these were realtors seeking to perform a market analysis. Second XXXX realtors were denied access our house because they would not identify with whom they were working. An additional realtor ended the property under false pretense stating she was showing the property., but actually performed a market comparability calculation. 

Exhibit XXXX contains public records of mortgage filings pertaining to our house. XXXX filing was the construction loan. A concurrent filing was made for our XXXX construction loan. At the time construction was complete, we expected a permanent mortgage to be issued. There is no such filing. We also expected conversion of the XXXX construction loan to a home equity loan, which is shown in public record. Neither of the first and second construction loans were removed from public record. to this date. Even our judge in foreclosure proceedings finds this unexplainable. 

Exhibit XXXX contains final mortgage calculations provide by the opposing attorney in foreclosure proceedings. It shows the original construction loan and the construction loan balance after payments were made. The documents purport to add costs of extra features to the construction loan balance. Instead, when you do the math, they add the extra cost to the original construction loan to derive the mortgage amount. We were overpaying principal and for approximately 8 years. 

Exhibit XXXX contains our credit rating information. Our credit ratings were perfect prior to losing my job. Based on information provided by PNC Bank an PNC Mortgage our credit rating is weak to fair. The reasons stated by the credit agencies are that our house is repossessed and foreclosed. This is not true. We are living in and maintaining our house while in being loss mitigation for over 4 years. I have tried unsuccessfully to correct this misstatement. The credit agencies also report based on PNC ' information that they have written off the home equity loan. Yet, PNC Bank has sent XXXX collection agencies to try to collect. PNC fails to provide the agencies the fact the Bank loan is subservient to the Mortgage companies loan. This is the situation our lawyer questioned in the rebuttal to PNC 's first response. It does not make sense that a primary lender approves a deed-in lieu of foreclosure, but the junior lender denies the senior lender the ability to follow loss normal mitigation procedures.

Company response to consumer: Closed