Consumer complaint received 2018-10-08
Company: Navient Solutions, LLC.
State: CO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I have been sinceXX/XX/XXXX trying to get an income driven payment plan. I have sent my paper work in about 5 times they say it is wrong. They say is has to be printed and then faxed in or uploaded on their site. Well at the time I could not print anything. I had lost my job and could not afford anything. My other loan company accepted my paper work online with an electronic signature. I have an income driven payment plan. So Navient has been stretching this out since XX/XX/XXXX and I am still not on an income driven plan. They said in XX/XX/XXXX I was missing parts of the document. So I have sent it in every time they said I was missing paper work. Now in XX/XX/XXXX they wanted new pay stubs and I sent them the new ones still not on income driven plan. 

I have had this student loan since XX/XX/XXXX it was fine with Sallie Mae and Navient has been a nightmare. 

Correspondence Summary Documents We Sent to You provides access to correspondence that contains non-public, personal information ( XXXX  XXXX ) which was recently referenced in an email to you. These documents will be available online at this website for 12 months. 

Documents You Sent to Us provides access to any correspondence you or your cosigner may have provided to Navient that does not contain non-public, personal information ( XXXX XXXX ) such as a Driver 's License or Social Security card for someone other than yourself. You can view these documents online at this website for 7 days. 

If you would like to retain a permanent copy of a document, it should be saved to your computer. The documents listed below are in XXXX XXXX format. If you wish to view the correspondence and have not already installed XXXX XXXX, please install it first. A free copy of XXXX XXXX is available for download at XXXX XXXX XXXX/. If you have any questions or if you would like us to mail you copies of any of these documents, please contact us at ( XXXX ) XXXX. 

outbound inbound DATE MAIL SUBJECT CORRESPONDENCE XX/XX/XXXX Here 's your monthly statement Monthly Bill - Navient - Ebill Reminder XX/XX/XXXX Here 's your monthly statement Monthly Bill - Navient - Ebill Reminder XX/XX/XXXX Here 's your monthly statement Monthly Bill - Navient - Ebill Reminder XX/XX/XXXX Change in Loan Terms Updated Payment Schedule XX/XX/XXXX Action Needed - Missing Application Information Update on Your Recent Repayment Plan Application XX/XX/XXXX Here 's your monthly statement Monthly Bill - Navient - Ebill Reminder XX/XX/XXXX New document ready to view!

Update on Your Recent Repayment Plan Application XX/XX/XXXX Your forbearance request has been approved Forbearance Approved XX/XX/XXXX Change in Loan Terms Updated Payment XX/XX/XXXX-XX/XX/XXXX Important payment information regarding the status of your account XXXX 1st Delinquency Notice XX/XX/XXXX Here 's your monthly statement Monthly Bill - Navient - Ebill Reminder XX/XX/XXXX Here 's your monthly statement MONTHLY BILL FOR ACH BORROWERS XX/XX/XXXX New document ready to view!

Additional Information Needed XX/XX/XXXX Action required - we need your income documentation Update on Your Recent Repayment Plan Application XX/XX/XXXX Here 's your monthly statement MONTHLY BILL FOR ACH BORROWERS XX/XX/XXXX Quarterly Interest Statement Available Quarterly Interest XX/XX/XXXX-XX/XX/XXXX New document ready to view!

Additional Information Needed XX/XX/XXXX New document ready to view!

XXXX ending? Auto Pay due to resume XX/XX/XXXX Change in Loan Terms Updated Payment Schedule XX/XX/XXXX Quarterly Interest Statement Available Quarterly Forbearance Statement

Company response to consumer: Closed with explanation