Consumer complaint received 2024-01-07
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
To the best of my recollection, I used a subsidiary of XXXX XXXX, Incorporated, on Monday, XX/XX/, in XXXX, Vermont, to make one reservation for one hotel room for one day at XXXX XXXX in XXXX, XXXX, XXXX. That subsidiary of XXXX XXXX, Incorporated, is called XXXX. Also, to the best of my recollection, I certainly clicked on a computer icon in which I wanted to have a guaranteed refund for my hotel room reservation because I was worried about the possibility that I would be detained at the XXXXUnited States border due to the allegedly random searches of the XXXX Border Services Agency . In fact, according to my United States passport book I certainly visited XXXX on Saturday, XX/XX/, which happens to be on the same day I participated in the physical tests required to potentially become a New Hampshire State Trooper. On Saturday, XX/XX/, members of the XXXX government purportedly detained me in XXXX based on their claim that I was being randomly searched. Since this ordeal took up a lot of my time, I do remember quite clearly that in the future I wanted to reserve a hotel room in XXXX in which I would receive a guaranteed refund for my hotel reservation when or if I would have to endure a supposedly random search at the XXXX-United States border . So, even though I don't claim that I have a perfect memory, I do remember that I definitely chose to accept the option in which I would be given a full refund if I could not get to my hotel for some reason or reasons that would not be my fault in a legal manner. Moreover, my decision to choose to get a full refund for my hotel room at XXXX XXXX is very similar to my decision to buy car insurance for the cars that I rent for personal reasons and/or when I am on a business trip. I also wish to include part of the electronic mail that I sent to the XXXX XXXX on Sunday, XX/XX/XXXX  : " It was my goal to arrive in XXXX, XXXX, in the evening or at night on Monday, XX/XX/. Moreover, I was detained at the XXXX XXXX border for no legally valid reason on Monday, XX/XX/2023. The end result of this detention was that my time was wasted because the XXXX XXXX XXXX XXXX found absolutely nothing illegal while I was detained, and the XXXX XXXX XXXX XXXX claimed that I was being randomly searched. Therefore, by the time I left the XXXXUnited States border, it was around XXXXXXXX XXXX. or XXXXXXXX XXXX. to the best of my recollection. The XXXX XXXX was going through construction and/or there was ongoing construction near the XXXX XXXX  on Monday, XX/XX/, and on Tuesday, XX/XX/. Furthermore, the XXXX XXXX was dimly lit which made my endeavor to find the XXXX XXXX even harder. In addition, I should mention that I'm an American citizen and that my Global Positioning System device or GPS device only works properly in the United States of America. Also, to the best of my recollection, I only had minimal access to the internet on my laptop and on my cell phones. As a result of these problems, I most likely arrived at the XXXX XXXX at around XXXXXXXX XXXX ( XXXX ) or XXXXXXXX XXXX ( XXXX ) on Tuesday, XX/XX/2023, and to the best of my recollection I made a legitimate attempt to enter the XXXX XXXX  on Tuesday, XX/XX/2023, at around XXXXXXXX XXXX ( XXXX ) or XXXX XXXX ( XXXX ). However, there was no one there to open the door for me or at least no one made the attempt to do so. It is certainly not my fault that no one made the effort to allow me to have access to the XXXX XXXX at that time. To the best of my recollection, it was around XXXX XXXX ( XXXX ) or XXXX XXXX ( XXXX ) on Tuesday, XX/XX/, that I spoke with a lady who is ethnically XXXX. She claimed to be an employee of XXXX XXXX. One of the concerning observations I made while having a conversation with this lady in XXXX was that her responses to me were very scripted. In other words, after I explained the details of my ordeal concerning my objective to stay in one room at the XXXX XXXX, this female employee couldn't care less about the problems I endured ( in my opinion ). When I was speaking with this female employee, I was kind enough to offer to stay at the XXXX XXXX the next day to make up for my first attempt to stay there, but this female employee informed me that I would be charged for two days rather than one day if I made this decision. Consequently, I decided to politely escalate this matter and speak with the manager. This female employee explained to me that the manager would be ready to speak with me in about twenty to thirty minutes ( to the best of my recollection ), and I agreed to meet with the manager at this time. When I met the person who claimed to be the manager, I would argue that I had the same callous experience as I had with the female employee. The manager is a XXXX XXXX with dark hair ( to the best of my recollection ), and he started an argument with me while expounding that I would never get my money back under any circumstances. '' The amount that I was charged using XXXX was {$76.00} for this hotel reservation at XXXX XXXX ( which is an amount in American dollars ). Based on my knowledge of the law, I am legally entitled under both the laws of the United States of America and XXXX to receive a full refund in the amount of {$76.00} immediately because that amount of money was stolen from me by XXXX XXXX XXXX XXXX XXXX, Incorporated, and/or Barclays, XXXX XXXX 

To the best of my recollection, on Friday, XX/XX/2023, I made a reservation with a company called XXXX XXXX XXXX. In addition, the company 's internet website is located here : XXXX XXXX XXXX. Once again, I made a reservation with XXXX XXXX, Incorporated, and I specifically made that reservation using XXXX XXXX, Incorporated 's subsidiary, XXXX. It was actually on Monday, XX/XX/, that I received a phone call from a lady who claims that she is called XXXX, and she also claims that she works for XXXX XXXX XXXX in XXXX XXXX, California. I am able to provide the United States government with evidence that my cellular phone received a phone call from a lady who claims she is XXXX when I was at XXXX XXXX International Airport on Monday, XX/XX/. The lady who claims she is XXXX informed me at about XXXXXXXX XXXX ( Eastern Standard Time ) that she has decided as a representative of XXXX XXXX XXXX  to cancel my reservation. I informed this lady who claims that she is XXXX that she had no right to simply cancel my reservation for one automobile. I told this lady who claims she is XXXX that a lot of flights from XXXX to other cities were cancelled or delayed because of the weather that day in the XXXX United States. I also explained to her that if she is going to cancel my reservation, I am entitled to a full refund. That refund is in the amount of {$330.00}. I am ready to provide evidence to the United States government that XXXX sent me electronic mail on Monday, XX/XX/, at XXXXXXXX XXXX. ( Eastern Standard Time ) in which the following message was conveyed to me : " We regret the inconvenience this has caused you and would be happy to reimburse your reservation. '' I am able to conclude that XXXX XXXX XXXX, XXXX XXXX, Incorporated, and/or Barclays, XXXX XXXX legally owes me {$330.00} for the XXXX  XXXX XXXX reservation that a lady named XXXX chose to cancel on me. 

My legal argument which is based on the evidence is that I am owed a total of {$410.00} for the amount of money that was stolen from me considering that {$76.00} plus {$330.00} is equal to {$410.00}. I am also willing to begin a process of litigation against XXXX XXXX, Airport XXXX Rental, XXXX XXXX, Incorporated, and/or Barclays, XXXX XXXX for my legal rights and on behalf of others in the form of a class-action lawsuit. Therefore, I, as well as others, deserve justice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation