Consumer complaint received 2022-02-27
Company: ADP Inc.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
T***DISPUTE CLAIM ATM Albertsons ( non-dispersal of requested cash - {$1000.00} ) withdrawal ) last 4 XXXX direct card # ending XXXX XX/XX/XXXX, XXXX ( Saturday ) XXXX ( XXXX ) XXXX To whom it may concern { Sir/Ma'am }, First of all, i would like to greet you a nice and a pleasant greetings and hoping your weekend goes well. Before anything let me verify my 6 last digits of my checking account and so just to pull up the issue and for which they're ignoring my complain't/dispute and how unprofessional are the supervisors of ADP XXXX  Direct XXXX unacceptable act towards me through phone call, so the last six digits of my XXXX account. # { the account with {$1000.00} that includes the {$3.00} atm fee that i am disputing and being ignored by " ADP '' XXXX Direct- issuing bank by XXXX XXXX Bank XXXX XXXX } are XXXX and my email address is XXXX XXXX XX/XX/XXXX i got paid from my Job and it was direct deposited on my account at ADP XXXX XXXX in which my employer uses for payroll, statements and taxes for long time. On the other hand i went to XXXX a block away from the apartment at XXXX XXXX XXXX in XXXX XXXX to grab few item and to send money back in the XXXX for my family. since it was almost closing time at XXXX i have to quickly withdraw first some cash at the ATM inside of the store so i could send it out. I believes it was around XXXX pm in the evening because they closed at XXXX, i was requesting to withdraw some cash of {$1000.00}, but as soon it asked me if i accept the atm fee of {$3.00} the atm gave back my atm card " debit card '' and didn't dispense any cash. I asked the security guard who is sitting beside the entrance door beside the atm if there's something wrong with the atm or probably its out of funds. He replied hat the atm is working well the whole day and told me that there was a lot of people taking money out from the atm since its payday and close to holidays and that is the reason there was a lot of people using the machine. As soon i got back at the apartment i checked my account online and saw that the atm took my money and without dispensing any cash from the atm " i did not recieved any cash ''. The next day i've called the customer service and the agent was a bit unprofessional that he told me to call the dispute dept then i said can i have the phone number for that dept he replied they dont have it the number and just gave me the address. I wrote written dispute letter and mailed it in as priority mail on XX/XX/XXXX. After a week i called in again to check if they ever recieve my letter and the agent said they did not recieved anything upon looking att his screen with the notes then i said thats impossible i sent it as priority mail and checked online and verified that it was delivered on tuesday XX/XX/XXXX i got so frustrated that i never get send money to my family and kids back in the XXXX for XXXX and i know u understand what i feel in those moments. I told the agent would u pls tell me how to get through the Dispute XXXX then he said sure ill transfer u to them, i was so speechless and just didn't say anything for what the other agent told me about they dont have the phone number. Anyway as i spoke with the agent from dispute dept and and so as the supervisor with my request, they confirm to me that they didn't recieved my written dispute letter so i asked them if they could file it for me while im the phone with them then the agent replied " yeah sure ''. To make my story a bit short after a week i called again and the agent told me that nobody file a dispute claim for me so i made really sure that this agent im speaking with will file a claim for me in which she did and that was XX/XX/XXXX. See the days/weeks that had been wasted for false info and unprofessional they're telling customer instead of helping and resolving customers issues. So i been calling every day until the XXXX day comes and asked them hows the status of my claim they told me they still working on it and i have to wait for 60 days. So thats when i start lecturing them bec they should tell me that they would need more time for the investigation with my claim and to wait up to 45 days then should a provisional credit be temporarily credited on my account until the resolution of my claim come to end. But they kept telling me to wait for 60 days and asked them if they know about the Regulation E and they just kept telling me the same thing like i have to wait for 60 days and that goes with the supervisors and the moment got me really frustrated is they know im calling they just pick up the call then after they verify my identity they'll put me on hold for almost an hour and never come back and it happens several times and the worst is even the supervisor was doing the same thing. Its my hard working money im fighting for the stress they put me through and they can see all transaction that comes to my account as direct deposit from my job and i wont waste no time if this issue didn't straight out after what i gone through. So i told myself enough is enough i need to report this for help and thats why i am writing you this letter of mine regarding with the issue of my money, and how the customer service agents and supervisors treat me they dont have knowledge of the product they're working in an it end up that i was the one lecturing them. I cant put anymore stress in me for i have lots of stuffs in my mine and i needed help for this issue and hoping that you could help me resolving this and so i could have my hard working money back. Hoping to hear from you upon receipt of this letter of mine, thanks and God Bless. 


Addition : This is the info from " ADP '' XXXX Direct : My XXXXy Direct ADP- Compliance Solutions XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX ) XXXX Email address : XXXX XXXX

Company response to consumer: Closed with explanation