Consumer complaint received 2021-03-05
Company: AES/PHEAA
State: CO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
U.S. Department of Education XXXX XXXX  XXXX XXXX. XXXX XXXX XXXX, KY XXXX To whom it may concern : I am writing this letter to get clarification of my student loans. I recently applied for Public Service Loan Forgiveness and was denied. I immediately went to work in my defense and I have been working for the government for over 10 years. The reason why the Public Student Loan application was completed was I made a phone call to Fed Loan Servicing department on XX/XX/XXXX and spoke to representative # XXXX. This operator informed me that I could apply as of XX/XX/XXXX and all my requirements had been met. Excited as I was I applied and was denied. I then sent a detailed letter to FedLoan and I do not think that XXXX sent them all my information as far as payments. I do not know why and how the representative would tell me that I qualified if all payments were not in their system. I sent all the information from XXXX on XX/XX/XXXX to Fedloan and to this date have no received any updated information. I have attended to school for quite some time, with no degree, and am appalled that I have to send a letter in order to protect myself. 

I have some enclosed documents that I want to share and get clarification on. 

Report from XXXX. I do not know how I obtained this but glad it is within my hands.

1. There is a total of XXXX Forbearance lines within this report. They go back to the year of XXXX. I never recall putting any loan that I have had within Forbearance. I will need to see all signed documentation or recorded phone call where I did this. If no documentation can be obtained please update all loans that state there was a Forbearance. 
2. There are schools where I know I signed up but never attended within this report. I know that I withdrew from XXXX  XXXX XXXX. Signed documentation is needed for these loan that are on this report. I never recall attending XXXX XXXX  and signed documentation will be needed to justify these loans to this school. 
3. There are lines that there were loans that went to XXXX XXXX for Consolidation Loans. Who is this and why is there no school listed like the other loans. I will need signed documentation for this as well. If no documentation can be obtained I will need these loans removed from my transcript. 
4. XXXX XXXX was a promises school where as they stated that if I graduated from their college I was guaranteed a job. Once enrolled I just seen the tuition higher and higher, partially the main reason I am in so much school debt, so I did not re-enroll. It seemed as they were only for profit. 

XXXX correspondences ( dated XX/XX/XXXX and XXXX ) 1. There are several loans within these documents that need to be counted towards my Public Student Loan Forgiveness. All this information was submitted to Fedloan but never updated.

Court brief where I am listed as a litigant with the student loan predatory lending 1. This brief shows that some of these loans were offered to me and should not have. I am just trying to get my loans under control. At this time, I could not even go back to school as I have exhausted all federal help with no degree. 

I would like all this investigated. I have worked for the XXXX of XXXX  since XX/XX/XXXX. My XXXX years has exhausted. According to all information provided, I should have XXXX payments and qualify for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 

I eagerly await your reply. 

Sincerely, /s/ XXXX XXXX XXXX XXXX  ( XXXX  ) XXXX XXXX XXXX XXXX  XXXX, CO XXXX XXXX XXXX ) XXXX XXXX XXXX

Company response to consumer: Closed with explanation