Consumer complaint received 2024-01-10
Company: U.S. BANCORP
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
To whom this may concern, I hope this email finds you well. I am writing to bring to your attention a series of challenges I have encountered with my business account at US Bank and seek urgent assistance in resolving the issues. 

On XX/XX/, I received a notification confirming a {$9000.00} deposit into my account, with the funds allegedly available. However, when attempting to make a withdrawal later that day at the branch located at XXXX XXXX XXXX, XXXX, Ohio, I was informed by the branch manager, XXXX XXXX, that the funds were pending. 

Despite showing availability on my end, XXXX suggested using my debit card, assuring me that the funds would be accessible the next business day. I subsequently made a purchase with my debit card for {$1100.00} at XXXX on the same day. 

To my surprise, on XXXX XXXX XXXX XXXX XXXXXXXX informed me that my business account was blocked. He requested documentation of ownership for XXXX XXXX, to which I promptly provided details for XXXX XXXX, XXXX XXXX, and relevant contracts. Subsequent communication with the vice president XXXX XXXX on XX/XX/XXXX revealed that my account was blocked for money laundering, leading to the closure of my account, as stated in the letter dated XX/XX/2023. 

I reached out to US Bank customer service on XXXX confirming the official closure of my account on XX/XX/. I was advised that a cashiers check would be mailed to my home within 15 business days. I sought clarification on whether the check would be returned to the bank institution or sent to my home, and the customer service representative confirmed it would be mailed to my home. Additionally, I requested confirmation of my address, which was provided as it wasnt specified in the XX/XX/, letter. 

Despite these assurances, on XXXX a customer service representative claimed to be emailing the fraud department, promising a callback that never materialized. On XX/XX/, I faced challenges with various departments unable to determine the status of my funds and attempts to contact the fraud department were unfruitful. 

Furthermore, I was directed to my home bank, XXXX  XXXX  # XXXX, XXXX # XXXX, XXXX XXXX XXXX XXXX, XXXX, OH XXXX, to speak with the branch manager, XXXX. Our initial conversation on XX/XX/XXXX revealed Shermans lack of awareness regarding the business account opened online and the circumstances leading to its closure. I informed him about the XX/XX/XXXX letter, which suggested a cashiers check within 15 business days. Following up on XX/XX/XXXX, I provided XXXX with our XXXX. On XX/XX/XXXX, I called again to follow up. 

On XX/XX/XXXX, XXXX informed me that the deposit was made via ACH, and ACH payments had been returned to the bank institution. Despite informing XXXX of XXXX Internationals claim of non-receipt, there was no clarity on the return date of funds. On XXXX XXXX XXXXXXXX stated he was emailing someone for further information. 

Despite our efforts, communication with both XXXX XXXX, XXXX, and US Bank has been unhelpful in resolving the issue. XXXX XXXX claims that they never received the return of our funds from US Bank. Given the complexities involved, I kindly request your assistance in locating our funds so that they can be reimbursed to a different bank institution or sent via mail. 

Please let me know if there is any additional information or documentation needed from my end to facilitate this process. Thank you for your attention to this matter, and I appreciate your prompt assistance in resolving the situation. 

Thank you for your understanding and assistance. 

Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation