Consumer complaint received 2023-04-16
Company: JPMORGAN CHASE & CO.
State: KS
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
{$22000.00} Fraud and Scam On XXXX XX/XX/2023 I logged into XXXX XXXX and found a suspicious transaction ( see attachment 1 ). I called the Fraud Investigation team at XXXX ( XXXX ) to cancel. 
A man answered the phone by the name of XXXX and he gave me his phone number, XXXX XXXX so I could talk to him personally. He looked up the transaction and said it was paid in two parts, one for {$220.00} and one for {$280.00}. XXXX then said they could and would refund the money. He asked for remote access to my computers so he could clean them for other persons who might have had remote access. That was two computers I used to access XXXX XXXX. I gave him access and he began to check my computers. He then said lets get your refunds back to you. He opened Command Prompt and told me what to enter. There were several steps prior to me entering the refund amounts. While entering the refund amount of {$220.00} an error occurred that showed {$22000.00} had been transferred into my banking account by mistake. So to get there {$22000.00} back he suggested that we do a Same-day Wire Transfer of the {$22000.00} back to them and reimburse me for the wire transfer fee. He gave me all the information I needed ( see attachment 2 ). I went to the bank ( XXXX  XXXX XXXX in XXXX, KS ) and completed a Wire Transfer of {$21000.00} ( see attachment 3 ). I was to retain {$500.00} for the refund of the suspicious transaction. This was all completed by XXXX XXXX. Went home called XXXX and told him about the Wire Transfer. He then proceeded to run a program to clean my computers for the rest of the day until he turned them off at XXXX XXXX. He was to Call me at XXXX the next day. 



On XXXX XX/XX/2023 XXXX called me at XXXX XXXX, my time. XXXX ran the cleanup program all day on XXXX XX/XX/2023. That afternoon XXXX called and said let the program run and I will turn off the computers at XXXX XXXX and I will call you Monday morning at XXXX XXXX. I did as he asked. 


On XXXX XXXX I looked up my online banking on my laptop, before XXXX called, I discovered that {$22000.00} had been transferred out of my savings account into my checking account. There was no sign of any money that the Fraud Investigation team had deposited into my banking account. I had transferred the {$21000.00} out of my Savings Account to XXXX and the Fraud investigation team. I had been Defrauded and Scammed. I do not know how the {$22000.00} was transferred out of my Savings Account to my Checking Account because I did not transfer it. At XXXX XXXX XXXX called me and was going to run those programs again. I told XXXX about the transfer of money from my savings account and I told him I had been the victim of a SCAM. XXXX said don't do anything I will talk with my supervisor and straighten this all out and I will call you back in one hour. XXXX never called back. 

I called XXXX XXXX XXXX, main office, and discussed it with them. I then went to my XXXX  XXXX XXXX in XXXX, KS and talked to them about it. No favorable results. 

Submitted : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, KS XXXX

Company response to consumer: Closed with explanation