Consumer complaint received 2020-03-05
Company: WALLICK AND VOLK, INC
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
We had an addition done on our home, the company of Wallick & Volk is the lender and mortgage company , the contract was signed in XXXX of XXXX. During the loan process, the mortgage company changed the loan from a conventional loan that was to include land I had as well as the construction and existing home to an FHA loan that did not include the land in order to " make it easier and faster to complete ''. The process started in XXXX of XXXX with the builder submitting the invoice at that time. The invoice was sent again by me on XXXX of XXXX and the lender said at that time we need to do the loan as a FHA renovation refinance without the additional land added. After the addition was completed it was discovered by the builder, XXXX XXXX, that the lender failed to include the full amount in the loan which shorted him close to {$40000.00}. There was a built in overage into the loan which was turned over to the builder leaving an amount of just under {$27000.00} owed to the builder. Wallick & Volk then admitted to their mistake through emails and phone calls and stated they would work to fix the problem by refinancing the loan without charging additional loan fees to me due to their mistake. ( Loan fees where around the same amount owed to the builder ). In XXXX of XXXX I received an email asking me to contact the appraiser to see if I could get him to raise the appraisal of my home from {$330000.00} to {$370000.00}. It was also stated in that email that it was illegal for them ( Wallick & Volk ) to ask but that I could. Appraisal stayed the same. In XXXX of XXXX ( XXXX XXXX at XXXX XXXX  ) I received a phone call from XXXX, who I have talked to on several other occasions where she stated it was a huge oversight by the XXXX XXXX office and the mistake was made by them ( Wallick & Volk ), at this time she stated that they are going to pay the builder because it was their mistake, they would make it right, and I was not to worry about anything that its all taken care of and a check would be mailed out to XXXX XXXX by that Friday. I contacted XXXX XXXX and inform them of the same. XXXX XXXX told me he received the same phone call from XXXX and was sending her the information she requested. After several weeks I contact Mr XXXX to make sure he received the check. He stated he had not and he has tried to contact Wallick & Volk but no one has returned his phone calls of emails. I then called Wallick & Volk but my call went to voice mail. I tried several other times on different days and all my calls went to voice mail. Each time I called I left a voice mail. I have not heard back for Wallick & Volk since. In the email asking me to have the appraiser raise the appraisal there were a string of emails attached to the one sent to me was a email from XXXX XXXX XXXX  XXXX XXXX stating " So it appears WE are going to have to pay the contractor? ". It appears that all involved with the loan know the mistake made was by the lender, Wallick & Volk, but now do not want to make it right. There is now a construction lien on my home because of their mistake and refusal to correct their error after stating they would. This is not a good business practice.

Company response to consumer: Closed with explanation