Consumer complaint received 2017-05-16
Company: Caliber Home Loans, Inc.
State: CT
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
This is the third complaint in a series regarding this mortgage. This process began in  XXXX . Each time that I file a complain t, Caliber Home Lo ans resolves or partially resolves a portion of the complaint, but does not address the entire issue. This specific portion of the complaint regards the re-finance of my mortgage in   XXXX   XXXX   XXXX  . I have re-stated this complaint to the company before filing this third complaint and they have not responded.The principal balance of my refinanced mortgage #  XXXX  has never been correct. Please address this issu e : 1. The record will reflect that I have never missed a payment nor have I ever made a late payment with Caliber Home Loans, or any other mortgage company. My original   loan  XXXX  #  XXXX  ) was sold to   Caliber from the previous company.
2. The record will reflect that a refinance of this loan was necessary due to multiple errors that occurred over a period of over two years on my escrow account. These errors resulted in extreme hassle, time and frustration on my part, along with liens placed on my property. The record reflects that Caliber Home Loan  s eventually agreed to a no cost refinance of the loan, without an escrow account as a resolution. This was necessary because  XXXX  aliber could n ot make the payment properly to the city of  XXXX .  Caliber Home Loans agreed to this as a resolution only after I filed a complaint with CFPB.       3. The record will reflect that Caliber Home  Loans cancelled the refinance at the last minute on several occasions when it became clear that there were errors and charges on the new loan. The refinance process took close to a year and again resulted in extreme hassle and frustration. The record reflects that eventually I hired an attorney to facilitate this process.      4. The reco  rd will reflect  that the closing eventually was scheduled at   XXXX   XXXX   at my home in   XXXX   XXXX   XXXX  . I had only a few hours to review the documentation and I again found multiple errors on the documents. These errors included excessive prepayments ( over and above usual and customary ) and an incorrect principal balance. However, I was explicitly told that if I did not sign the closing documents, I could not be guaranteed the interest rate on the loan. There was no one at all available from  Caliber who k new anything about the history of this loan. After consulting with my attorney, we decided that it was best to sign the documents and resolve the inaccuracies after the closing. The refinanced loan is #  XXXX .      5. Eventually, the excessive prepayments were refunded to me, after a second complaint with C FPB. However, the incorrect principal balance has never been explained or refunded, despite another complaint with the CFPB. During the last complaint , Caliber did agree to refund {$4 3.00} in charges as a " courtesy '', even though this refinance was guaranteed to happen at no cost to me.      6. The principal bal ance of this loan on the date of closing was {$370000.00}. This amount has never been correct. The past payments statement from  XX/XX/XXXX  clearly indicates that BEFORE my final payment on the prior loan  (  #  XXXX   ),   the principal balance was {$370000.00}. The principal balance of the new loan should be less than that amount, since this was the balance BEFORE I made the last payment. I completely paid that balance, the interest and the escrow account.      7. Please contact me with your resolution of this issue as soon as possible. Please refund the amounts owed to me plus attorney fees of {$870.00}. Please note that I have spent in excessive of 75 docum ented hours in attempts to resolve the multiple errors on this loan and the previous loan, not to mention the serious stress and negative impact on my health. Thank you in advance for a final resolution of this issue.  XXXX   XXXX

Company response to consumer: Closed with monetary relief