Consumer complaint received 2023-07-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
On the date of XX/XX/XXXX a unauthorized transfer that was not approved by me to a client with a checking account that was bank of America 's checking who I never gave permission to access my funds yet alone my information which was stolen by a individual who name Bank of America dint provide me any information do to policy Bank of America applies to all accounts issued to members with checking savings accounts but not to the edd prepaid card issued by state benefits.. 
do to fact my card was a California unemployment prepaid card issued by bofa I was not able to dispute this matter in person at any location but only over a phone call to claims department on edd bofa number not to unemployment but to bofa claims department which is not located anywhere but on a phone etc.. a transfer in amount of {$3000.00} issued without my consent/stolen from me and not recovered till now not any info on were my funds went to. ive disputed this problem with bank of America and many other transactions which have been fraudulent since XX/XX/XXXX ive dealt with identitytheft as my personal information has been stolen and caused me financial problems by the bunch in lots of my statebenefits being stolen and never received much attention till day bofa has solved many issues in my favor but much of funds still haven't been unsolved in a correct matter like the transfer on XX/XX/XXXX still I don't give up and continue to dispute this specific transfer which continue to be denied not ruled in my favor. Over and over disputes have not been correctly treated since the beginning of my pandemic unemployment benefits. which have led to me losing an enormous percentage of my funds do to fraud caused by people who stolen my account information/prepaid cards ive lost or gotten stolen from me many times ive reported to claims department of my issues and they had me wait over a 3 year period to pay some of disputes ive been filed since mid XX/XX/XXXX till day. Which have been caused by fraudsters who have had my bank and identity information which led me to losing over XXXX XXXX on a three year period do to fraudulent transactions and transfers both online and by merchant 's who have verified matters not resolved in my favor due to insufficient information given by me. And who have failed to resolve my very much needed help on these matters ive dealt with for over 3years now and still not giving up on my stolen funds .. please help me reach out to them by this company 's wrong dues with this very importance of company complaint hope to spark interest in the unreasonable way of claims not reporting correctly to disputes their customers deserve best investigation done correctly funds should always be safe in their banks no matter the issues funds should always be backed up in the right way..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief