Consumer complaint received 2022-11-10
Company: Account Control Technology, Inc.
State: NC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
To Whom It May Concern : From XXXX XXXX XXXX  I had wage garnishment occur from Account Control Technology on behalf of XXXX/The US Department of Education for defaulted student loans. The amount they stated owed was {$6700.00}. During this time, they deducted {$6700.00}. Since I owed this money, I did not contest it, but the garnishment was a significant financial hardship at the time. 

I have the wage garnishment forms they sent to my employer and paystubs that show the garnishment occurred. However, the funds were never applied to the loans, and paperwork was never sent to me as requested, indicating I had paid the loan in full. My Federal Loans that equal the amount Account Control Technology deducted are still active on the US Department of Education website in the amount of {$6500.00}. The loans have since been moved to other companies. 

On XX/XX/2022, I called Account Control Technology and spoke to a representative named XXXX. XXXX acknowledged the collection but can not or ( will not ) send me proof the garnishment was applied to XXXX loans or that the US Department of Education was informed the debt was paid in full. 

XXXX states Account Control Technology can not provide anything in writing and are " just '' a third party that worked on behalf of XXXX, not the US Department of Education ; however, this is contrary to what they stated in the letter they sent to my employer. 

Account Control Technology is a third-party contractor for the US Department of Education . XXXX also stated the account was released back to XXXX once I completed the garnishment and the debt was paid. XXXX has no record of receiving this payment and applying it to any of the loans that were with them from XXXX. They have sold some of these loans to new companies. 

XXXX informed me she would forward my concerns to Account Control Technology 's accounting department, and someone would contact me within

7-10 business days.

Account Control Technology took ( {$6700.00} ) of my hard-earned wages and stated they can not or ( will not ) provide any insight as to where the money went. As of today, XX/XX/2022, I am still waiting to hear from their accounting department. 

Due to their mishandling of these funds, my legal counsel has informed me Account Control Technology violated several consumer laws. I am in the process of notifying the appropriate agencies to investigate and may pursue litigation. 

Addendum : On XX/XX/2022, when I attempted to follow up with Account Control Technology to receive a status update, the last number I called and on their website : XXXX, is now forwarding to a different company XXXX XXXX XXXX. Additionally, another number shown on their website as a contact number, XXXX, provides a recording for Account Control Technology but forwards to a different company XXXX XXXX. 

Please investigate and follow up with me. 

Your prompt handling of this matter is greatly appreciated. 

Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation