Consumer complaint received 2023-12-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
On XX/XX/XXXX both of and all of my XXXX XXXX cards where hit with fraud I am up to date on all my charges and I owe XXXX XXXX nothing. Then XXXX 2023 came and I tried very hard to get my phone number changed with my account with XXXX 3 separate times through their live chat for XXXX individuals. All 3 times using their link to send my drivers license it is not clear they received this or not. This is a security measure they use to change information in a person 's account. Now I have requested a alternative to a mandated phone call as a reasonable accommodation 3 separate times since XX/XX/2023, so I can equally use their services yes I am XXXX. Capital one does not care to realize their are other types of XXXX that one who is physically XXXX, they insisted they are following XXXX laws by telling me to use telecommunications relay services! In which my XXXX prevent me from using a phone period! I don't know this stuff and do not care to know this TTY stuff. I recieve paperless bills but XXXX XXXXXXXX refuses to change my phone number since XXXX of 2023 so that I could pay the only debt I owe with XXXX XXXXXXXX and this is my annual fee for my XXXX XXXX card. I did report this in the beginning with the CFPB and because nothing was resolved I suffered damages and grief from this. MY CREDIT SCORE MY PERFECT CREDIT SCORE WAS TARNISHED! XXXX XXXX  reported delinquency for something that is their fault not mine. I need that credit so I could apply for a home repair loan to fix emergency major repairs to my house! Yeah thanks XXXX XXXX. When XXXX XXXX decided my XXXX are not covered under the XXXX they made a very very big mistake! I want all negative marks erased! I want XXXX XXXX to get over their head trip of security nonsense and change my dam phone number in my this is my # now ( XXXX ) XXXX but if you call I will not answer. XXXX XXXX requires a valid phone # just to get and keep a XXXX XXXX credit card. I want XXXX XXXX to waive their fees they put on this - my not being able to get into my account and pay my annual fee for my XXXX XXXX  card. And I want XXXX XXXX to send me my new credit cards for my XXXX XXXX XXXX XXXX cards. They have canceled out my cards I have and nearly 5 months later I have yet to get my new cards. That caused caous when both cards got hit this whole experience with capital one has caused grief and real damage. If the CFPB chooses not too resolve this until this is completely resolved I will be forced to file with XXXX rights of New York for violations to the XXXX and XXXX XXXX. Hud is already aware with this situation XXXX XXXX XXXX XXXX hud enforcement division. CFPB your partially responsible for this continuing and causing harm

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief