Consumer complaint received 2023-06-21
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I submitted the request to remove inaccurate items : XXXXXXXX XXXX XXXX XXXX XXXX, and XXXX XXXX to Experian. However, they concluded from their investigation that XXXX ( XXXX XXXX and XXXX XXXX ) were verified and XXXX XXXX XXXX would remain on my consumer report. However, after receiving information from the XXXX XXXX and XXXX XXXX XXXX they are collecting a debt that is time-barred in my state. Section 16.004 of the XXXX XXXX XXXXXXXX and Remedies Code The statute of limitations on debt in Texas is XXXX years. 

In addition, the results from XXXX XXXX XXXX weren't verified by Experian they just stated the information will remain on my account. This account still remains unverified on my account. They didn't conduct a reinvestigation on this account they just state the company certifies that the information is correct. This blatant disregard of the law you, CFPB, is unacceptable. As a consumer, this worries me when a consumer reporting agency believes they are above the law. 

Under FCRA 1681i ( a ) ( 1 ) ( A ) : Subject to subsection ( f ) and except as provided in subsection ( g ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 

Under FCRA, 1681e.b Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual to whom the report relates.

Experian is in violation of the above laws because they are to prepare my consumer report and follow reasonable procedures to assure the maximum possible accuracy of the information on my consumer report. They not only are not following reasonable procedures to assure the maximum possible accuracy for the information being reported on my consumer report. They are verifying inaccurate information on my consumer report. They didn't conduct a reasonable reinvestigation to determine if the accounts are accurate or not. I have lost confidence in the way they are conducting unfair and inequitable credit reporting methods. They are causing me financial harm by continuously allowing inaccurate information on my consumer report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation