Consumer complaint received 2017-05-05
Company: BARCLAYS BANK DELAWARE
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I was in  XXXX   XXXX ,  XXXX  from   XX/XX/XXXX     ;  XXXX ,  XXXX  from     XX/XX/XXXX  ;  and again in  XXXX   XXXX  from     XX/XX/XXXX     before returning to the  USA   (   XXXX ,   XXXX  are a ). I also had a connecting flight in  XXXX ,  XXXX . On   XX/XX/XXXX  I G ot back to the USA at  XXXX  and called my credit card company shortly after, because I got a text message saying that there was suspicious activity on my card. It was with my  XXXX   XXXX   XXXX   XXXX   XXXX   MasterCard, which is powered by barclaycard. The agent from my credit  card company that I spoke to went over the charges that looked suspicious and I knew they were n't mine, and they were marked fraudulent. There were  XXXX  fraudulent charges of {$340.00} made on my account on   XX/XX/XXXX   or   XX/XX/XXXX   and  XXXX  charges of {$180.00} made on   XX/XX/XXXX  . Not only were these  XXXX  fraudulent charges cash advances, but  I  'never ' use or used my credit card to make cash advances. I was scammed by crooks. I could be wrong, but now I am thinking that this may be how these crooks were able to scam me ... On   XX/XX/XXXX   I went to the  XXXX   XXXX   XXXX   XXXX  and I made a purchase at the   XXXX   XXXX   with my credit card and when I inserted my card into the chip terminal, it rejected my payment at first, so a person behind the counter said that I need to type in my pin, so I typed it on the key pad. Then I think they used a different machine the  2nd  time and it accepted my payment. I believe that  [  maybe ] my pin could have been stolen that way. Otherwise, in  XXXX , I only used my card to get train tickets a couple times ; at the  XXXX   XXXX  ; at the  XXXX   XXXX   XXXX  ; and a couple times at gift shops in  XXXX   XXXX   XXXX . I never use my credit card to make cash advances, I only do " swipe '' transactions, and I would not have spent {$340.00} or {$180.00} in a single transaction, or multiple transactions in this case. I 'm a victim of credit card fraud and I should not have to pay an " extra '' {$1300.00} on my bill that I 'm not responsible for. So today on Thursda y,   XX/XX/XXXX    I got a letter from the fraud investigation department saying that their research has indicated that the transactions are valid. So as of now I 'm responsible for " fraudulent '' charges that were made on my card by someone else. I was then told to call the    XXXX   XXXX    in  XXXX   XXXX  and they could n't help me ; I was told to call the  XXXX   XXXX  police and I was hung up on ; and I was also told to backtrack the merchants on my account where the fraudulent transactions were made, and the names are n't even showing, because they 're probably various ATMs. I also suffer from  XXXX   XXXX  and I do n't make such a large income, so to pay a large amount " extra '' on my credit card is in no way fair. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief