Consumer complaint received 2023-08-21
Company: Experian Information Solutions Inc.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Subject : Violation of Consumer Rights- Discrepancies in Reporting To Whom It May Concern at Experian, I am writing to bring to your attention a matter of grave concern regarding the accuracy and fairness of the information contained in my consumer report. Upon a thorough review, I have become aware of potential violations of my consumer rights in accordance with the Fair Credit Reporting Act. Specifically, I am referring to my XXXX XXXX account numbered # XXXX. 

The Fair Credit Reporting Act, in 15 USC 1681a Definitions : Rules of Construction ( 2 ) ( a ) ( i ), clearly states that " the term consumer report does not include any report containing information solely pertaining to transactions or experiences between the consumer and the person making the report. '' Notably, late payments constitute transactions and utilization represents an experiential aspect resulting from credit usage.

Regrettably, I have observed that Experian has included entries indicating late payments on multiple accounts, without a comprehensive list provided. Furthermore, these entries inaccurately portray utilization experiences stemming from credit usage. It is pertinent to highlight that I have not authorized XXXX, in writing or otherwise, to include such information in my consumer report, including the depiction of late payments and utilization data.

In accordance with 15 USC 1681b ( a ) ( 2 ), consumer reporting agencies are authorized to furnish consumer reports solely under specific circumstances outlined therein, and only as applicable to the consumer to whom the report pertains. I wish to emphasize that I have never provided explicit instructions to XXXX for the inclusion of any particular information in my consumer report, especially concerning the misrepresented late payments and utilization data.

Furthermore, I would like to draw your attention to 15 USC 1681 602, which emphasizes the importance of fairness, impartiality, and respect for consumers ' privacy in the operations of consumer reporting agencies. It underscores the crucial role of accurate credit reporting in the banking system 's functioning and the detrimental effects of inaccurate reports on its efficiency. Unfair credit reporting practices also erode public confidence, which is essential for the continued function of the banking sector.

In light of the discrepancies noted in the reporting of these late payments, I am deeply concerned about the accuracy and integrity of my consumer report. These inaccuracies not only compromise the validity of the information but also infringe upon my privacy and consumer rights. I kindly request that you take immediate steps to rectify these discrepancies and ensure that my consumer report accurately reflects my financial history and standing.

I appreciate your prompt attention to this matter and your commitment to upholding the principles outlined in the Fair Credit Reporting Act. I expect that a thorough investigation will be conducted, and corrective actions will be taken promptly. 

Thank you for your understanding and cooperation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation