Consumer complaint received 2015-12-17
Company: Caliber Home Loans, Inc.
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
My mortgage loan was transferred over to another service, it went from XXXX to Caliber, when the mortgage was still will XXXX, I signed an Deed in Lieu of Foreclosure agreement, that said I would vacate the property on XXXX XXXX, 2015, in return I would be paid {$10000.00} to help in relocation expenses. In good faith, I vacated the property on the given day and left the house in broom swept condition, I took photos for proof. Then a few weeks later I received a letter from XXXX stating that my loan was being transferred to Caliber and that they would be handling the loan from now on. I was assigned a Deed in Lieu Representative XXXX XXXX XXXX XXXX, I have called numberous times to find out status on the loan. I finally got a hold of XXXX on XXXX XXXX, 2015, she said that since a new servicer ( Caliber ) took over the loan, that a new Deed in Lieu of Foreclosure agreement had to be drafted. On XXXX XXXX, 2015, I called and spoke with XXXX again, she said new Deed in Lieu aggreement should be sent out today or Monday from the attorneys, she did say that the same attorneys were working on the paperwork as before. If we do not receive the paperwork by Wednesday, call her back. She said once paperwork has been signed and is sent back to the attorney 's and then to Caliber, the process to close the loan should move quicker. On XXXX XXXX, 2015 I called the Attorney 's handling the paperwork on XXXX XXXX, they are the same firm that drafted the paperwork when the loan was with XXXX. They said that the loan paperwork were on hold because they were waiting for a document from Caliber. On XXXX XXXX, 2015, I called Caliber, hoping to have them shed some light on the situation. XXXX was unavailable, explained to the agent XXXX, that I spoke to the attorney 's office, she said she would note the account and let the Deed and XXXX agent know to follow up with the attorney 's office and get back to me. On XXXX XXXX, 2015 I called Caliber again, spoke with XXXX, explained the situation, he advised me that XXXX was out sick until Monday, he said the document in question is most likely an Assignment of Mortgage, and that it is most likely in the Attorney 's Foreclosure Dept. He said to follow-up on Wednesday if I have not heard back from XXXX. I told him that I was worried that someone might break into the house now that it was empty, and since I lived in XXXX XXXX, and in light of the shooting that occurred there, I did not want anything to happen to the home, causing me to loose my moving expenses reimbursement, He also said they have a preservation team that monitors the state of the property, and that they have photos of the property of when they secured it, and that they will reference them when the loan is finally closed out. I did not hear back from XXXX on Monday,, or Tuesday, or Wednesday, I finally got ahold of XXXX on XXXX XXXX, 2015 and explained that I wanted closure on this, and that if the process could be expedited, I also explained what the attorney 's office told me. Her answer was that the date was entered incorrectly on the Assignment of Mortgage and that they were waiting for XXXX XXXX XXXX to sign off on the paperwork. She says that this could not be expedited, nor could she give me any other answer of when this was settled, she left me high and dry.

Company response to consumer: Closed with explanation