Consumer complaint received 2018-04-03
Company: AMERICAN HONDA FINANCE CORP
State: KY
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Had a XXXX XXXX  that I wanted to trade in, got a deal approved on a XXXX XXXX XXXX XXXX, I was told originally that I would get {$12000.00} on my trade, well, come to find out, that did not happen, I did not get XXXX XXXX, but, a XXXX XXXX.Also, it was a lease in which they put me into a almost $ 700 monthly payment, this was not noticed until after a two days of having the loan. The dealer added gap insurance in my paperwork in which I did not agree upon, they also added {$400.00} for floor mats in which I never agreed to pay for, the sales representative XXXX stated that mats would be installed at no charge, found out later, they charged me for these mats. My payments were to be no more than {$400.00} per month, a month later, I get a bill that states my payments are at {$670.00} per month, and this is supposed to be for a lease on a very basic low end XXXX XXXX? I felt that I was unfairly treated here at this dealership in such a bad way. This does not include the fact that I never made a first month payment on the lease, I reached out to Honda financial and explained my issues to them, this went on for about six weeks, I kept getting the run a rounds, they asked me to call back to the dealer, well, Honda Financial did not want to help, after the sixth week, I had a lawyer look at the lease documents, the lease was reviewed and dependencies were found, first, I XXXX, Never made a first payment, America Honda Financial stated that I made first payment, this was in fact not true, I explained to Honda that I wanted out of this lease as it was still within its first month, My lawyer explained to me that I needed to call Honda Financial back about this and let them know how I was mistreated and given unfair lease, explain to them that due to the fact that I personally never made the first payment, it was my right to cancel this lease due to it being invalid or having several discrepancies, I personally done all of this, Honda then was willing to seize my credit, because I never made payment and refused to make any payments, or it could be my responsibility, so, the supervisor after 6 weeks of discussions back and forth with Honda Financial and XXXX XXXX XXXX, the supervisor was willing to assist because of the fact that I never made any first payments, or any other payments to the Honda Financial, they sent me an affidavit, because they stated that first month payment was made by the dealer, I never knew this, I never agreed to allow dealer to make any payments on my behalf, this was infact considered fraud by the dealer, well, I went to the police department to file a complaint against the dealer, however, the officer stated to me that it was a civil matter, this was then noted back to Honda Financial, Honda Financial then changed there whole tune and said that I needed to start voluntarily repossession, this was injustice by the bank and by the dealer, So, I did start the process to avoid criminal or civil issues, well, it was then reported to my credit as a involuntarily repossession, which is not accurate, the amount in which was stated owed on the report was far obsessive and also incorrect, I have filed a dispute with the beurea of credit, Honda Financial then sends a letter back stating that they refuse to investigate and that the claim would be closed. This is also unfair, this company has done nothing to help me, but, instead, sends it to collections, my credit reports, and with no other documentation before sending it to these companies. These issues in which occurred started not more than two days after getting vehicle, American Honda Finance has numerous calls and notes from the issues I have had and what the was supposed to happen. All of my calls are recorded and can be obtained from Honda Financial.

They only gave me {$8000.00} on my XXXX XXXX and sold it a week later for {$16000.00}.

Never again will I deal with this dealership XXXX or Honda Financial.This will also be posted in Honda pissed consumer website, XXXX and State Attorneys office.

Company response to consumer: Closed with explanation