Consumer complaint received 2023-10-05
Company: LEXISNEXIS
State: IL
Product: Credit reporting or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
According to the LexisNexis Risk Solutions website, I have the right to request a copy, free of charge, of the information that LexisNexis holds about me in a C.L.U.E . ( Comprehensive Loss Underwriting Exchange ) Report. On XX/XX/2023, I submitted a request for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my SECOND REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted Complaint # XXXX with the Consumer Financial Protection Bureau XXXX CFPB ) which details LexisNexis refusal to provide me with my C.L.U.E Report with COMPLETE SOURCE DATA. LexisNexis response to the CFPB dated XX/XX/2023, failed to address my request for my C.L.U.E Report with COMPLETE SOURCE DATA in any way. On XX/XX/2023, I submitted my THIRD REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my FOURTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my FIFTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my SIXTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my SEVENTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my EIGHTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my NINTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my TENTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted Complaint # XXXX with the ( CFPB ) which details LexisNexis refusal XXXX provide me with my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, in response to my CFPB Complaint, LexisNexis provided a letter addressed to the CFPB which was, in the kindest of terms, another nonsensical mess. In their letter, LexisNexis states : RE : Request for File : On XX/XX/2023, LexisNexis mailed a copy of his file to XXXX XXXX for his review. LexisNexis intentionally misled the CFPB by failing to identify the exact report and/or file that they claim to have forwarded for my review. On XX/XX/2023, I submitted an ELEVENTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted my TWELFTH REQUEST for my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, I submitted Complaint # XXXX with the ( CFPB ) which details LexisNexis refusal XXXX provide me with my C.L.U.E Report with COMPLETE SOURCE DATA. On XX/XX/2023, in response to my CFPB Complaint, LexisNexis provided a letter, Consumer Number XXXX, ( See attached Supporting Document # XXXX ) addressed to the CFPB which was, in the kindest of terms, another nonsensical mess. In their letter, LexisNexis XXXX : This correspondence is in response to the complaint LexisNexis Risk Solutions XXXX ( LexisNexis ) received from your office on XX/XX/2023 on behalf of XXXX XXXX XXXX, in which XXXX XXXX is requesting a copy of his file. ... In response to XXXX XXXX complaint filed with your office, on XX/XX/2023, LexisNexis mailed a copy of his LexisNexis Consumer Disclosure Report to XXXX XXXX directly for his review. As of the date of this communication, LexisNexis is STILL refusing to provide me with the requested C.L.U.E Report with COMPLETE SOURCE DATA. Once again, LexisNexis sent a copy of my LexisNexis Consumer Disclosure Report, NOT a copy of my XXXX XXXX ( Comprehensive Loss Underwriting Exchange ) Report with COMPLETE SOURCE DATA as I have now requested XXXX TIMES!! Seriously, how hard is it to send a copy of the report that I actually requested?

Company response to consumer: Closed with explanation