Consumer complaint received 2023-10-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I have attempted to order check books for a checking account that I had opened over a year ago. I went into the bank to request check books and was told they will not help me, that I must order them online or on a phone app. I attempted to do so numerous times. The only thing it permits me to order are deposit slips. I have a checking account. I have submitted complaint to you the CFPB and got no help in obtaining chek books. You need to do something to fine this institution. I m not requesting that you become a walkie talkie and send messages between the instituion and I. There are laws. I have a right to obtain checks, and bank of America refuses to permit me to order checks. I just did a modification on the mortgage on my home. I need to have payments automatically deducted from my account each month starting on XXXX first. I am unable to set up electronic deductions as I need to send a voided check to my Mortgage company. I am being charged a monthly fee for over a year now and have recieved lousy service from a bank that REFUSES to order me checks, REFUSES to permit me to order them online but tells me I must order them online. I am now unable to set up auto pay for my mortgage, and if I lose my home due to this, I will sue this institution and possiblly the CFPB for not doing anything to force this institution to permit me to have a siingle checkbook. I will not accept a phone call from a bank representative telling me that they will email me instructions on how to order checks. I am not stupid. They are!!! They have no link to order checks. They only have a link for deposit slips, and they REFUSE!!!!!!!! To change that. They REFUSE!!!! To permit me to order checks at the bank. They REFUSE to permit me to order checks over the phone, and they REFUSE! to permit me to order checks online. They charge me a monthly fee, and they REFUSE! to provide me the service that I pay for. I want every fee I have been charged since opening this aaccount returned to me!! And if I do not recieve a checkbook in the mail, by XX/XX/XXXX. I will shut down this account and press charges for refusal to provide a service that I have been paying for for over a year. I am fed up and I don't want any representatives from this institution to call me. They had better send me an email, and confirm that they have mailed me a checkbook. Nothing else is now acceptable. They need to be fined for this as well. This is mys econd complaint to you for this exact same reason, and you closed the account. However, the XXXX of this institution never satisfied my request for a checkbook. And I will continue to bother you until you bother them and fine them, and someone gets fired for not doing their job, and not honoring the contract to provide me with checking account services. They have charged me a monthly fee, yet they have not provided me with a service.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation