Consumer complaint received 2023-10-11
Company: LD Holdings Group, LLC
State: CA
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage
Sub-issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief

Complaint:
Our service provider ( XXXX XXXX XXXX. ) placed us in a forbearance back in XXXX, due to my wife being laid off during the XXXX pandemic, and I was in the process of retirement from the military after serving XXXX honorable years of service. After becoming financially stable with a full retirement, and a XXXX XXXX XXXX XXXX XXXX, we requested to be removed from the forbearance status, and wanted to receive a streamline loan modification, which our servicer never did. The servicer advised us to fill out a loan modification application, which we did, but it wasn't approved due to missing documents. The servicer advised us again to fill out a second loan modification. This time, we did, but with the help of a third-party law-firm, which we also used to help communicate with our servicer. After months of submitting the loan modification, and waiting for a response from our servicer, the servicer finally sent us an official letter by mail, stating that our loan modification had been approved and that we would receive the loan modification package for signatures, which we sent back to them a few days later. We received the XXXX loan modification documents, notarized, and signed by both parties in late XX/XX/XXXX. Our first payment was scheduled for XXXX XXXX. We called on XXXX XX/XX/XXXX to make that payment, but we were denied the right to pay. XXXX stated, current signed loan modification which had already been approved and signed and sent to us for our official copy had been disapproved on XXXX XX/XX/XXXX, XXXX day before the first payment was to be payed. The servicer couldnt tell us as to why that loan modification had been denied on the phone, but again, they advised us to resubmit a XXXX loan modification. A week later, the servicer also placed us back in foreclosure status. After trying to understand what had happened, we reached out to the servicer again, and the servicer finally told us over the phone that we had been denied because of the XXXX We then wanted proof from the VA XXXX they were the ones who had denied the loan modification, so we acted on our own to reach out to the VA XXXX The VA told us over the phone, they had nothing to do with our loan modification being denied. The VA contacted the servicer in our behalf, and the servicer sent an email back to the VA representative stating, and I quote " This borrower was denied for the partial claim, due to our underwriting team inadvertently approving the borrower for the refund modification in error ''. We have the original notarized loan modification package from our servicer as proof that it was approved, and the VA email, showing the servicer blamed themselves, and a letter from the servicer, blaming the XXXX We have not yet received anything from our servicer on how to resolve the matter. The service had put us back in a foreclosure status for the second time and has now set an auction date for XXXX XX/XX/XXXX. We have hired a second lawyer, and the servicer will be served with a lawsuit for a breach of contract, and an TRO to help stop them from auctioning off our home and give us time for the servicer to come up with a resolution.

Company response to consumer: Closed with explanation