Consumer complaint received 2021-06-19
Company: BARCLAYS BANK DELAWARE
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had a previous balance with Barclays for {$15000.00} that I fell behind on due to working with a fraudulent credit restoration company. I contacted Barclays back in XXXX and XXXX of XXXX in order to reconcile the account and get a settlement amount. On XX/XX/XXXX, I received a letter thanking me " for the time you have taken to provide them us valuable feedback, '' after we had discussed a settlement amount. Verbally I was told that I would receive a letter that reiterated what was discussed over the phone in XXXX. Per their verbal instructions, the settlement agreement was for {$6000.00}. I was told I needed a money order in that amount and that I had to include the last four digits of the account number and the last four digits of my social security number. I was also given the address that I needed to mail the money order to. I was told that the payment was due by XX/XX/XXXX. I was then told that once I sent the payment, I would have a waiting period to validate funds, and then my account balance would be considered " settled-for an amount less than the full balance'- and an update was to be sent to the credit reporting agencies. On XX/XX/XXXX, I went to the bank and got a money order/cashier 's cheque ( because it was a large amount ), then went to the post office to mail off my payment. I sent the payment via USPS Certified mail and requested a signature and return receipt. According to the return receipt, the letter was signed for and I received it in the mail on XX/XX/XXXX. According to Barclays and my credit report, the payment was put in on XX/XX/XXXX, which is showing as the last payment on the account. Since making that payment, I have checked my credit report monthly, and as of today, XX/XX/XXXX, Barclays has failed to update my account balance to " {$0.00} '' and has failed to update the account status to " settled. '' The account shows closed, but still show a balance of {$9100.00}. I called Barclays on XX/XX/XXXX and inquired as to why my account had not yet been updated. I was told that the account is showing correctly and shows that I still have a balance, but they did record the payment that was sent. I was also told by the agent on the line that the letters are basically just sent out as information and that it's a generic letter. However, I was told in my verbal agreement to settle that my status and reports would be updated accordingly. They still have not made any moves to correct/update the correct status of the account with any credit bureaus, and this continues to affect my credit, as the account is not showing up properly. Since they have not upheld their end of the agreement, I would like to have this account updated and deleted from my credit reports with all major credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation