Consumer complaint received 2023-08-18
Company: AMERICAN EXPRESS COMPANY
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Consumer Financial Protection Bureau, I trust this letter finds you in good health. I am writing to bring a matter of utmost concern to your attention, pertaining to inaccurate reporting and potential violations of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). I find myself entangled in serious issues with American Express, resulting in discrepancies in financial matters and credit reporting that demand immediate attention and resolution. 

On XX/XX/2022, a Motion to Dismiss and Compel Arbitration was initiated. Unfortunately, the plaintiff failed to respond to the filed motion. Consequently, the case was stayed for 60 days from the date of the order 's entry ( attached herewith ), allowing American Express the opportunity to submit the case for arbitration as per the agreed terms. The court retains jurisdiction, and the aforementioned case shall be reinstated upon motion either after the completion of the arbitration process or after the expiration of 60 days. Notably, American Express did not pursue arbitration within the designated timeframe of 60 days. 

These inaccuracies, characterized by my account being labeled as " Closed, '' " Late, '' and a balance being indicated on my credit report, have significantly and adversely impacted my creditworthiness. Such erroneous reporting stands in direct violation of both the FDCPA ( 15 USC 1692K ) and the FCRA ( 15 USC 16810 ). 

Despite my persistent attempts to address this situation by reaching out to American Express, a resolution remains elusive. In light of these circumstances, I am now turning to the Consumer Financial Protection Bureau, seeking your intervention and assistance in facilitating a swift and equitable resolution to this matter. 

I kindly implore your expertise to investigate and address the issues raised above, rectify the inaccuracies, and uphold the principles of the FDCPA and FCRA. Your support is instrumental in resolving this issue fairly and promptly.

I addition Civil Action 22A:02434-3 is currently under litigation. On XX/XX/2022, a Motion to Dismiss and Compel Arbitration was initiated. Regrettably, the plaintiff did not respond to the filed motion. Subsequently, the case was placed on a 60-day stay, commencing from the date of the order 's entry ( attached herewith ). This stay was intended to allow American Express the opportunity to pursue arbitration as per the agreed-upon terms. The court maintains jurisdiction, and the aforementioned case will be reactivated either upon motion following the arbitration 's completion or after the lapse of the 60-day period. It is noteworthy that American Express did not initiate arbitration proceedings within the stipulated 60-day timeframe. 

Thank you for your consideration of this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation