Consumer complaint received 2021-12-01
Company: TOYOTA MOTOR CREDIT CORPORATION
State: AR
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
Swindled by the Salesman and His Boss I went to XXXX XXXX XXXX in XXXX XXXX, Arkansas on XX/XX/XXXX. I was looking to trade in my XXXX XXXX XXXX for a smaller vehicle and a smaller payment. I knew exactly what I wanted ( a hybrid sedan or smaller SUV ). The salesman assured me this wouldn't be a problem. After waiting an hour or two, he told me that he thought he had found me something at another dealer. They didn't have anything on the lot. I said perfect, do you have something similar on the lot that I can test drive and get a feel for. He kept saying yes and then would change the subject. After asking a couple more times, I finally got to sit in a similar XXXX XXXX XXXX ( not hybrid or new ). He ended up pressuring me into buying the one on the lot, so there was no wait time. Keep in mind, I was not in a hurry. Well, he pressured me into deciding on which car I wanted ( the new hybrid or the one on the lot ), right that second. And of course, it was the end of the month, so he straight up said, he wanted me to buy the car off the lot so everything could be submitted before the new month ( XXXX ). Keep in mind, at this point, I had already been at the dealership for a while. I arrived around XXXX am that day and didn't leave until after XXXX. 
Then it was time to work on the cost. He knew the biggest reason I was looking to trade in, was to trade down. I wanted a smaller payment. He asked me if I could pay every 2 weeks because I would be in their encore program. I said, I do that now, so it wont be a problem. I just needed to know what the payment was going to be. I wanted everything in the price, including GAP insurance, fees, and any warranty. I told him I paid {$770.00} a month for the XXXX, so I wanted to be under that amount. After hours and hours of working with his manager he said the best he could do was {$390.00} every 2 weeks. I said, why would I want to pay more than I do already. The whole point was to decrease my payment. Several times, he used the sales tactic what do I have to do to sell you this car today. He would he have me initial the verbal agreement. Then he would come back after a while, with no result on his end. But between the salesman and his boss, tag teaming me, they managed to convince me that Toyotas Loyalty/Encore program was the best solution for me. It would allow me to refinance in a couple months ( at one point the manager even said in XXXX, call him and he would see what he could do ) and get a better rate. They guaranteed me that {$390.00} every 2 weeks was the final amount. That had GAP and all the fees included. I signed some paperwork, left without any copies. At the point, I was exhausted and needing to get home. I hadnt eaten all day and had more than enough coffee. Well, around XXXX ( XXXX XXXX ) I got some paperwork from Toyota. The payment is {$840.00}! That is not {$390.00} every 2 weeks. They lied to my husband and I, just to get the sale. They failed to give me paperwork to take home. This is a huge problem! On XX/XX/XXXX at XXXX am I contact XXXX XXXX XXXX at XXXX. I asked to speak with the finance manager. He was not available, so I asked to speak with my previous salesman. He answered and of course just tried to feed me more lies. He was supposed to have the finance manager get back to me and that never happened. I do not expect it to happen. If we had known the payment was going to be more, we would have not traded in the first place. I had a bad feeling about this deal that same day. I even went back to the dealer ( after grocery shopping ), basically in tears, that same day. Asking if I could still get the hybrid instead of the one off the lot. They did not want to hear it and just told me more lies. It was anything to meet their quota for the month. They even had the audacity to ask me to give them a 5-star rating on XXXX. I want the agreed upon amount biweekly payment ( {$390.00} ). Which is already more than the {$770.00} I was paying. Or they need to take their car back. At one point the manager even complained of XXXX XXXX XXXX from being on the phone so much. High pressure sales tactics at it's finest.

Company response to consumer: Closed with explanation