Consumer complaint received 2023-11-09
Company: I.C. System, Inc.
State: FL
Product: Debt collection
Sub-product: Telecommunications debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Below is my statement send to the FCC on XX/XX/XXXX that XXXX have yet to respond to ; also the XXXX and his debt XXXX have been falsifying the due date of the debt in their statement by moving up the due date every month. 

Lastly, my mane is XXXX XXXX XXXX I am a XXXX XXXX XXXX XXXX XXXX  ) ; it has become exhausting to keep requesting that XXXX and/or all other parties to stop referring to me as XXXX XXXX 

Ref : FCC ticket ( # XXXX ) I understand that the main aim of the FCC is to foster communication between consumers and companies, but there comes a point when someone needs to intervene and provide assistance. XXXX appears uninterested in addressing my concerns, as their staff simply keeps recycling earlier responses in an effort to tire me out. Moreover, despite my multiple corrections, employees at the Verizon executive office continue to address me as XXXX XXXX even though I am a woman ( cisgender, born female ). This type of insensitivity played a role in my decision to file an initial discrimination complaint because an employee named XXXX mocked my name and derisively referred to me as a " low-class person. '' In their response, XXXX repeatedly emphasized the credits they had issued for my account. However, these credits only rectified charges that should never have been levied in the first place. Regarding international pass fees, I informed XXXX back in XX/XX/XXXX that I had no intention of using their wireless network during my travels, and their international pass charges do not include an opt-out feature. Consequently, when they charged me again in XX/XX/XXXX and tried to portray this as an act of generosity, I found it preposterous. 

Notably, XXXX appears to pick and choose which inquiries they wish to address. They have not explained why they sold my account to a collections agency before issuing the final bill or responded to concerns about discrepancies between the store 's listed device prices and what I was charged. Furthermore, the sales representative refused to sell me the device outright and pressured me into accepting a lease agreement. The more I think about it, the more convinced I become that this approach is designed to steer and trapped customers in a XXXX lease. 

XXXX is well aware that they billed me for two phone lines even though only one device was delivered ; neglected to apply trade-in credit for seven months ( and currently refuse to apply the remaining balance to my final bill ) ; charged me repeatedly for international passes without an opt-out option ; and consistently failed to honor the 15 % discount advertised to my employer. Despite all this, the company seems to believe they are justified in mistreating customers for 36 months by forcefully denying them device ownership and directing them into lease agreements. 

I believe I have been more than fair in my requests by asking XXXX for trade-in credit and an itemized final bill that breaks down device charges and service fees. Regrettably, their executive office staff has exhibited dishonesty in their responses to the FCC.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation