Consumer complaint received 2019-04-09
Company: Kashia Services
State: NC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
On XX/XX/XXXX I begin caring out the conditions of my loan agreement with Inbox Loan. I was set to pay XXXX each pay period until the XXXX I borrowed was payed. My interest rate was 780 %. I was offered three payment options. 1. to pay the loan in full 2. make an additonal of atleast XXXX dollars along with my regular payment of XXXX or 3. just make my regular XXXX until the loan is paid off. So today XXXX, three months later and XXXX XXXX payments later, I ask the rep what my pay off amount was. I was told three months later my pay off was XXXX. I only borrowed XXXX. Then I was told that included XXXX dollars for interest that is computer daily. So my confusion comes because I have a similar tribal loan with another company with an APR of 675 % and I borrowed XXXX dollars with this lender. and I received both loans with Inbox and the other company at the same time. My payoff with the other company the same amount of time later ( 3 months ) is XXXX. So basically what Inbox Loan is telling me is that of the XXXX dollars I have paid only XXXX dollars or so have gone toward the XXXX I initially borrowed. I do not dispute that this is an expensive form of borrowing but when I have a similar company that does the same thing and the same type of computing of APR 's as you and the amounts are that drastically different something illegal and underhanded is definitely being done. You are taking advantage of people 's situations and somehow some way you are breaking the law and it will be revealed. As the person who took the loan out there's is nowhere on your website where I can go pull any information about my loan for myself. Just my loan agreement. But there's no break down where the consumer can see. Since I am paying these high amounts I should be able to see what was computed and what amount went to my principal and to interest. I am told several different things each time I call and we are dealing with thousands of dollars so now I don't believe this is a fair company and you shouldn't be in business and you can still be sued. Your own contract is null and void once you start lying and deceiving the consumer. What I want is to revoke the wage assignment that was included in my loan agreement and I need a break down of these APR charges so that I can compare with the other tribal loan lenders I have dealt with. One of which that I still have and am on my last installment and again I got that loan in XXXX as well and it was for XXXX dollars not XXXX. Companies like you give the whole industry and bad name and make it so hard for consumers to find companies who are fair about their practices. 

the rates chart online is for if you borrow XXXX dollars and I borrowed XXXX, but my payments were still as if I borrowed XXXX. Whether or not it was a few dollars less I have been overpaying this entire time. After three months, 12 payments of XXXX later I still owed XXXX and I only borrowed XXXX. The company hurried and closed the account as paid in full but I am sure they did due to the fact that they have robbed me blind already and they were more than likely hoping I wouldn't figure it out.

Company response to consumer: Closed with explanation