Consumer complaint received 2023-04-22
Company: SANTANDER HOLDINGS USA, INC.
State: IL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
I had a car that was completely paid for ( $ XXXX ). XXXX  - I wanted trade it in for a cheaper car to get some money. At XXXX XXXX of XXXX in XXXX, I thought the car was advertised for less than what they sold it to me for, but also they gave me less than what they said they would give me for my trade in. This made the cars similar in price ( $ XXXX and XXXX ), but I didnt really understand what was happening until the deal was coming to a close. XX/XX/ - I called the next morning to unwind the deal but they wouldnt. I kept asking and they had me come in to see what they could do on XX/XX/. They sold me my car back ( $ XXXX ) and took the car they sold me as a trade in for much less than I bought it ( {$16000.00} ). They said there would be a difference in what I owe because they put some money into my car already and they needed to make some money. They said I would need to get a loan. Based on how they described it, I figured I would be paying a loan for a few XXXX. I gave them two pay stubs from a job I had for two weeks at XXXX XXXX at the mall. They were less than {$90.00}. I said I am not currently working. I told them I was getting another job in XXXX. They didnt take the paystubs. They said they wont work and they need to figure something else out. I was told they figured it out, had me sign papers and I left with my car. I asked a couple times how much I was buying my car back for but they just kept telling me I was lucky to be getting my car back, and saying they dont usually do this. They had me sign things on the bottom of an XXXX. When I got home and looked at the paperwork, I saw how long and how much I was going to be paying. I tried to contact them and tell them that I wasnt ok with what happened and I needed someone to explain. They would not respond, and they wouldnt answer any of my phone calls. I went in person to ask for paperwork and they said it had been deleted, that they do that after so many days to protect my privacy and it would be against the law to give me a credit application copy anyways. The general manager kept asking me why I wanted the copies. I asked my parents to help me. I live in a different state so it took time for my mom to come. XX/XX/ - My mom has gone with me to the dealership to get a copy of the paperwork because she said by law they are required to keep the records. She was able to get them and asked for them to unwind the deal since the information they used to get me the loan was fraudulent and because I didnt understand what I was signing. Also, they had included a warranty in the paperwork that they didnt ask me about. They said they would not unwind the deal. The loan is through Santander Consumer USA. XX/XX/ - She called them to ask how I was approved for a loan and they said it was based off information put on the credit application. The application filled out by the dealership shows that I worked at XXXX XXXX as a sales associate for {$3800.00} a month. It shows I worked there for XXXX years. It had the wrong address as a previous address and had the wrong time frame I lived there. 

My original car - XXXX The car they sold me- XXXX XX/XX/23 XXXX sold for XXXX XXXX bought for XXXX XX/XX/23 XXXX sold XXXX XXXX bought for XXXX Loan for XXXX with 17.4 % interest

Company response to consumer: Closed with explanation