Consumer complaint received 2023-07-26
Company: CITIBANK, N.A.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I will try to include as much as I can, however the original XXXX account that was used to file original fraud claims, dozens of follow up emails, reference numbers, etc was closed down when whoever hacked my entire phone, IP and apple wallet realized I was filing fraud claims with all my accounts and cards they hacked so I had to start a new email address ( the one used to file this complaint ). I have worked for my employer for over 20 years and have had a corporate card through them for at least 15 years, NEVER EVER had fraud issues, not once. These hackers maxed my corporate card OUT, hacked 2 bank accounts of mine AND opened an XXXX card in my husbands name and maxed that out as well. All within a 4-6 week window. Every single company confirmed fraud against both of us EXCEPT Citi. I am at risk of losing my job over this, experiencing medical and mental health issues as a result of this stress. They wont even allow me to move these fraudulent charges off my corporate card and at least to a personal bill until I can engage my attorneys to try to resolve this. Im literally beside myself, if I lose my job, which is going ot happen very soon because of this I will be filing legal action against them and I have already identified hundreds of other fraud claims against this company where they absolutely refuse to do anything about innocent people being taken advantage of. Im including an attachment with as many details as I could locate, confirm or recall. This has literaally been going on since last XXXX. I have already spoken with a private attorney who is willing to take on my case and has stated I have a very strong case. Our cell phone company already admitted employees were caught selling customer IP addresses. Every card that was hacked of mine was in my apple wallet. I just placed this new corporate card in my apple wallet as I was leaving for a business trip within 2 weeks of it arriving. I can not believe they put customers through this. Especially when its a corporate card of an employer of my size. Even our directors have advised this is going to severely hurt their ability to remain a provider of corporate cards for them in the future if need be. Ive also attached all confirmation letters from other companies confirming and removing the fraud that all happened within the same timeframe. As well as screenshots of all the fraud emails and NONSTOP DAILY calls I started receiving after this all occurred. My entire phone profile, IP, etc was cloned and Im still sorting out this nightmare. These crooks used my CORPORATE card to max it out on stupid VISA gift cards, they cant clearly track where these gift cards were used to see it WAS NOT ME?!?!?! This is pure insanity, and I will literally continue to fight this for the rest of my life, especially if I lose my job in the next 30 days. I will go to national news outlets, whatever it takes so this never happens to someone else again!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation