Consumer complaint received 2020-09-09
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XXXX XX/XX/2020, I bought a plane ticket for my wife for which I paid {$590.00} and a few days later I spoke to XXXX XXXX  to cancel the flight since by mistake and realizing I had entered the wrong date. Seeing the refusal of XXXX XXXX  to refund my money back to my credit card, I decided to call Barclay 's to dispute the charges. On that day I was attended by a supervisor named XXXX who opened my claim and was super kind to me of the few times that happened to me, since always the representatives who attend me have excuses for everything and do not focus on helping clients. The days passed and the dispute claim continued its course, meanwhile I received the account statement that corresponded from XX/XX/XXXX to XX/XX/XXXX for the amount of {$1300.00} and which I paid in full ( Attached document ) and said transaction from XXXX XXXX for the amount of {$590.00} appeared on said invoice. On XXXX XX/XX/2020 I called XXXX XXXX back to inform them that I wanted to use the credit of {$590.00} to buy a new ticket and pay for the difference, who told me that the difference was {$280.00}. In the account statement from XX/XX/XXXX to XX/XX/XXXX is that transaction of {$280.00} to complete the total of the flight that was {$880.00}. ( Attached document ) In the document issued by XXXX XXXX, it clearly says that *** REMAINING VALUE OF YOUR PREVIOUS TICKET NUMBERS XXXX WAS APPLIED TO THIS PURCHASE ) The next day, that is, XXXX XX/XX/2020, I spoke to XXXX 's around XXXX : XXXX to notify them that I no longer wanted to continue with the dispute process and that they would cancel it because I had already used credit that I had from the previous ticket with XXXX XXXX and paid for the difference for the new ticket. The person who attended me like he didn't understand what I was saying because he couldn't find what to do. The account statement corresponding to the  period from XX/XX/XXXX to XX/XX/XXXX was paid in full. ( Attached document ). In the account statement from XX/XX/XXXX to XXXX it was paid in full. In this statement there is a credit for the same original amount that I paid for the initial flight of {$590.00}. It should be said again that I would not have to receive any credit because I have paid each of my bills. ( Attached document ) In the account statement for the period from XX/XX/XXXX to XX/XX/XXXX they charge me the same amount of the flight that I initially bought for the amount of {$590.00} which is not correct. I add here that the last person to speak on behalf of Barclay 's  was on Friday XXXX XX/XX/2020, who was called XXXX with identification number XXXX who as always has nothing to say or do. 

This is not the first time that has happened to me with Barclay 's, a  month and a half ago it happened to me identically the same thing that they try to charge me for something that I am not responsible for it. I hope and trust the Consumer Financial Protection Bureau to help me solve this problem. As I always feel that absolutely no one listens or understands from Barclay 's, they do not have the will to solve customer problems. My personal Bank account has been charged and it's showing on each Barclay 's statement also on my Bank statement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation