Consumer complaint received 2024-01-31
Company: Westlake Services, LLC
State: IN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
Consumer Financial Protection Bureau [ Subject : Complaint against Westlake Services LLC regarding failure to acknowledge discharged debt on credit report and company books To Whom It May Concern, I am writing to file a formal complaint against Westlake Services LLC for its failure to recognize and update both my credit report and their accounting records to reflect the discharge of my debt as evidenced by a 100c copy B for the debtor form. Despite my diligent efforts to rectify this issue through multiple communications, the company has continuously neglected its responsibility to acknowledge the legal discharge of my debt. 

I have acted in good faith by providing all necessary documentation to Westlake Services LLC, including the pertinent 100c copy B form that clearly indicates the forgiveness and discharge of the specified debt. I have also corresponded with all relevant parties, including the trustee Computershare Trust Company, in line with UCC 8-103, which delineates the rules for determining whether certain obligations and interests are securities or financial assets. It is imperative to note that the discharged debt in question should be treated as a financial asset ; hence, its discharge should promptly be reflected in my financial records. 

Despite these efforts, Westlake Services LLC has failed to update my credit report to accurately represent my financial standing, and has not reconciled their accounting records to reflect the discharged debt. This inaction has caused me significant financial harm, as it has adversely affected my credit score and has denied me access to financial opportunities that are predicated on an accurate credit history. 

Furthermore, I have not received the refund due to me for the discharged debt, which constitutes a return of value as per our agreement. The failure to provide this refund and the refusal to update my credit report is tantamount to security fraud, as it involves the mishandling of my taxes and securities. This is a clear breach of ethical and legal standards, and it diminishes the trust and confidence that consumers should be able to place in their financial institutions and services. 

Please be aware that in addition to this complaint with the Consumer Financial Protection Bureau, I intend to file a Form 211 with the Treasury Ombudsman to initiate an audit of my account on both public and private fronts. This action is necessitated by the urgency to correct the financial misrepresentation that has been allowed to persist by Westlake Services LLC. 

I respectfully request that the CFPB investigate this matter thoroughly and take appropriate action to ensure that Westlake Services LLC complies with all legal obligations to acknowledge the discharged debt in their records and on my credit report. I seek a prompt resolution that includes the following : 1. An immediate update to my credit report to reflect the discharged debt. 
2. A reconciliation of Westlake Services LLC 's books to show the debt as forgiven and discharged. 
3. A refund of the value of the discharged debt that was promised to me.

I trust that the CFPB will address this complaint with the seriousness it deserves and will work to protect consumers like myself from such unjust financial practices. I am willing to provide any additional information or documentation that may be required to assist in your investigation.

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation