Consumer complaint received 2023-08-14
Company: ProCollect, Inc.
State: FL
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX Pro Collect inc, Due To Unfair Debt Collection Practices I am writing to file a formal complaint against Pro Collect, a debt collection agency, for engaging in unfair and unlawful debt collection practices as outlined below. The purpose of this complaint is to request your assistance in addressing these issues and seeking appropriate remedies. 

COMPANY NAME # ProCollect, Inc. ACCOUNT # XXXX Please See Attach : Communication Tactics : ________ Pro Collect has resorted to aggressive and harassing communication tactics in their attempts to collect a purported debt from me. Despite informing them that their repeated phone calls are causing distress and inconvenience, they have persisted in their actions. Furthermore, during these communications, their representatives have used abusive and offensive language, creating an intimidating environment. These tactics not only violate my rights as a consumer but also contribute to emotional distress. 

False Statements or Representations : _________________ Pro Collect has made false statements and representations during their debt collection efforts. They have attempted to collect an incorrect and inflated amount, which does not accurately reflect any legitimate debt owed by me. Additionally, they have impersonated lawyers and government officials, attempting to mislead me into believing the severity of the situation. Such deceitful practices undermine the integrity of the debt collection process and violate consumer protection laws. 

Failure to Provide Information : ______________ Despite repeated requests, Pro Collect has failed to provide me with accurate and substantiated information regarding the alleged debt they are attempting to collect. This lack of transparency and refusal to furnish relevant documentation hinders my ability to verify the legitimacy of the debt and defend my rights. 

Request for Assistance : ________________________ I am seeking the assistance of the Consumer Financial Protection Bureau to address these issues and ensure that Pro Collect ceases their unfair and unlawful practices. I kindly ask for your intervention to investigate this matter thoroughly and take appropriate action against Pro Collect for their violations. 

Specifically, I request that you : 1. Investigate the communication tactics, including repeated phone calls and abusive language, employed by Pro Collect in their debt collection efforts.

2. Address the false statements and misrepresentations made by Pro Collect, including attempts to collect an incorrect amount and impersonating legal and government authorities.

3. Examine the failure of Pro Collect to provide accurate and substantiated information regarding the alleged debt, hindering my ability to verify its legitimacy. 

Interaction with XXXX XXXX : I have already taken steps to address this matter directly with Pro Collect. I spoke with XXXX XXXX, the Client Services Assistant Manager, in an attempt to resolve these issues. However, instead of providing assistance, XXXX XXXX persisted in asserting the legitimacy of the alleged debt. She provided fraudulent statements and fabricated contracts containing fictitious driver numbers as supposed evidence of the debt 's validity. XXXX XXXX 's conduct further highlights Pro Collect 's disregard for ethical and legal debt collection practices. 

I appreciate your attention to this matter and request your prompt investigation and intervention. Please keep me informed of any actions taken in response to this complaint. 

Thank you for your assistance in helping me address the unjust actions of Pro Collect and restore my rights as a consumer. 

I have Attch

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation