Consumer complaint received 2023-09-28
Company: U.S. BANCORP
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
So I lost the card twice in a short period of time, and during that time I was told that I did not need to file a police report, so what I decided to do was just file a claim. The representative also said that I do not need to file a police report, but I was told that the dispute was closed, so I had to reopen them and then file a police report. Not only did I not have an update, but I was charged twice on each transaction, so even when I got provisional credit for the transaction by telling them that I lost the card, I still had the same transaction charged again. I wanted the dispute resolved since I lost the card originally, but there were statics, so I believe the representative said that I have the card in my possession when I did not. 

The last few times that I spoke to the representative, there were two separate disputes with the same transactions for both times when I lost the card. One of the disputes said I have it, and another ( double charged, which got provisional credit reversed ) said that I do not have the card. Right now I plan to make a payment, but I should have gotten this resolved awhile ago. 

Old account XXXX XXXX XXXX XXXX ( Currently XXXX XXXX XXXX XXXX ) - XX/XX/2023 XXXX XXXX {$10.00} XX/XX/2023 XXXX XXXX {$11.00} XX/XX/2023 XXXX XXXX {$6.00} XX/XX/2023 XXXX XXXX {$25.00} XX/XX/2023 XXXX XXXX {$18.00} XX/XX/2023 XXXX XXXX XXXX {$22.00} XX/XX/2023 XXXX XXXX {$12.00} XX/XX/2023 XXXX XXXX {$31.00} Old card - XXXX XXXX XXXX XXXX ( US Bank ) and the current card number for this account is XXXX XX/XX/2023 XXXX XXXX {$42.00} XX/XX/2023 XXXX XXXX XXXX XXXX XXXX {$33.00} XX/XX/2023 XXXX XXXX XXXX XXXX XXXX {$29.00} XX/XX/2023 XXXX XXXX  {$24.00} XX/XX/2023 XXXX XXXX {$15.00} XX/XX/2023 XXXX XXXXXXXX {$12.00} XX/XX/2023 XXXX XXXXXXXX {$7.00} XX/XX/2023 XXXX XXXX {$19.00} XX/XX/2023 XXXX 's {$7.00} XX/XX/2023 XXXX {$69.00} XX/XX/2023 XXXX XXXX {$6.00} XX/XX/2023 XXXX 's {$5.00} XX/XX/2023 XXXX 's {$3.00} XX/XX/2023 XXXX XXXX XXXX XXXX {$37.00} XX/XX/2023 XXXX XXXX XXXX XXXX {$29.00} XX/XX/2023 XXXX 's {$27.00} XX/XX/2023 XXXX XXXX XXXX XXXX {$27.00} XX/XX/2023 XXXX 's {$25.00} XX/XX/2023 XXXX {$39.00} XX/XX/2023 XXXX XXXX XXXXXXXX XXXX {$22.00} XX/XX/2023 XXXX XXXX XXXXXXXX XXXX {$17.00} XX/XX/2023 XXXX XXXX XXXX XXXX XXXX {$13.00} XX/XX/2023 XXXX XXXX {$14.00} XX/XX/2023 XXXX XXXX {$13.00} XX/XX/2023 XXXX 's {$3.00} XX/XX/2023 XXXX XXXX XXXX XXXX {$54.00} XX/XX/2023 XXXX XXXX XXXX {$13.00} XX/XX/2023 XXXX XXXX XXXX {$37.00} XX/XX/2023 XXXX XXXX XXXX  {$22.00} XX/XX/2023 XXXX XXXX XXXX {$29.00} XX/XX/2023 XXXX XXXX XXXX {$27.00} XX/XX/2023 XXXX XXXX XXXX {$17.00} XX/XX/2023 XXXX XXXX {$35.00} XX/XX/2023 XXXX XXXX {$13.00} XX/XX/2023 XXXX XXXX {$14.00} XX/XX/2023 XXXX XXXX {$3.00} XX/XX/2023 XXXX {$39.00} XX/XX/2023 XXXX XXXX {$38.00} XX/XX/2023 XXXX XXXX {$25.00} XX/XX/2023 XXXX 's {$27.00} XX/XX/2023 XXXX {$26.00} XX/XX/2023 XXXX XXXX XXXX XXXXXXXX {$33.00} XX/XX/2023 XXXX XXXX XXXX XXXXXXXX {$29.00} XX/XX/2023 XXXX XXXX {$7.00} XX/XX/2023 XXXX XXXX {$19.00} XX/XX/2023 XXXX XXXX {$3.00} XX/XX/2023 XXXX XXXX {$6.00} XX/XX/2023 XXXX 's {$5.00} XX/XX/2023 XXXX {$7.00} XX/XX/2023 XXXX {$32.00} XX/XX/2023 XXXX XXXX {$42.00} XX/XX/2023 XXXX XXXX {$24.00} XX/XX/2023 XXXX XXXX {$12.00} XX/XX/2023 XXXX XXXXXXXX {$7.00} XX/XX/2023 XXXX XXXX {$15.00} XX/XX/2023 XXXX {$69.00} XX/XX/2023 XXXX XXXX {$12.00} XX/XX/2023 XXXX XXXX {$31.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief