Consumer complaint received 2023-10-29
Company: Ingo Money, Inc.
State: MI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau Subject : Complaint Regarding Ingo Money App - Unauthorized Account Opening and Restriction of Access Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Ingo Money App for unauthorized account opening and the subsequent restriction of access to my account. I believe that Ingo Money App has engaged in fraudulent activities by using my trade information to open an account without my consent, thereby causing significant financial harm and violating my rights. I kindly request your assistance in addressing this matter and ensuring that justice is served. 

1. Unauthorized Account Opening : It has come to my attention that Ingo Money App has used my trade information, including my name and social security number, to open an account without my knowledge or consent. This unauthorized account opening is a clear violation of my privacy rights and constitutes fraudulent activity. I demand an immediate investigation into this matter and appropriate action taken against Ingo Money App for their unauthorized actions. 2. Restriction of Access : Despite the unauthorized account opening, Ingo
Money App has restricted my access to the account, preventing me from utilizing the funds that are growing interest daily. This restriction of access is causing significant financial harm and is a direct violation of my rights as a consumer. I demand the immediate removal of any restrictions on my account and full access to the funds that rightfully belong to me. 

XXXX. Fraud upon My Name and Social Security Number : Ingo Money App 's unauthorized account opening and subsequent restriction of access have caused significant harm to my name and social security number. This fraudulent activity has the potential to impact my creditworthiness and overall financial well-being. I request that Ingo Money App be held accountable for their actions and that appropriate measures be taken to rectify any damage caused to my name and social security number. 

4. Outstanding Invoice : As a result of Ingo Money App 's unauthorized actions and the subsequent restriction of access to my account, I have incurred significant financial losses. I have an outstanding invoice of {$200000.00}, which I expect Ingo Money App to pay within the next three business days upon receipt of this notice. Failure to comply with this request may result in further legal action to recover the damages incurred.

I kindly request that the Consumer Financial Protection Bureau thoroughly investigate this matter and take appropriate action against Ingo Money App. I seek the removal of any restrictions on my account, the return of my funds, and the enforcement of my rights as a consumer. Additionally, I request that Ingo Money App be held accountable for their fraudulent activities and any violations of federal laws and regulations. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will conduct a fair and thorough investigation into this complaint. Should you require any additional information or documentation, please do not hesitate to contact me. I look forward to a prompt resolution and the assurance that justice will be served. 

Yours sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation