Consumer complaint received 2023-12-05
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Trying to communicate with the company to fix an issue while managing or servicing your loan

Complaint:
Company has lied and attached proof that they are still charging me lates fees in error, not posting payments as they should, etc. SPS sent the enclosed Escrow Removal Request on XX/XX/2023, but failed to disclose that the signed form in XX/XX/2023 was sent as the resending of the same document multiple times that were in posesssion of since XX/XX/2023 and sat on. As such, the request was processed MUCH LATER and the enclosed Escrow Closing Notice dated XX/XX/2023, was sent to XXXX XXXX advising that the escrow account would be closing as requested AFTER THE FACT. They in fact DO have record of receiving the signed form in XX/XX/2023 as sent to them with other confirmed proof of delivery. Their assertions that the monthly Mortgage Statements dated XX/XX/2023, XX/XX/2023, and XX/XX/2023, did not reflect the payment in the amount of {$500.00} due to the escrow still being part of the monthly payment amount further proves they sat on documentation they had from me and DID NOTHING. As the loan was still reflecting escrowed in XX/XX/2023, SPS disbursed {$5600.00} to XXXX XXXX in error due to their own incompetence as they sat on my confirmed request for MONTHS even after I made several phone calls to them repeatedly about the issue. The disbursement caused an escrow advance in the amount of {$4800.00} in error, creating an unauthorized payment from the escrow account. Please be advised that we do not reflect a refund has been received for this disbursement because it was not my error that caused the issue. Although the escrow account is now closed after the fact, it is the responsibility of SPS to rectify and correct THEIR mistake not my job to do so because of their incompetence. I can not be expected to cover or anticipate their error, especially after given incorrect information over and over about the same issue, ongoing for MONTHS. As of the date of this letter, the escrow advance balance is negative {$4400.00} and they are attempting to collecting {$400.00} monthly to repay the advance balance THAT THEY MADE AN ERROR ON, for a total monthly payment of {$900.00} WHICH SIGNIFICANTLY VARIES FROM THE AMOUNT I HAD BEEN ADVISED AND ASSURED WAS CORRECT TO PAY. THEIR Escrow Disbursement History SHOWS NOTHING OF RELEVANCE. ALL Allegations In the inquiries, several claims were raised regarding shady and deceptive trade practices, profit from shady business practices, servicing violations, charging consumers unauthorized amounts, misrepresenting mortgage transaction and payment histories, inaccurate description of payments, and incorrect handling of partial payments HAVE BEEN SUSTANTIATED WITH PROVIDED PROOF TO SPS ' OMBUDSMAN, CUSTOMER SERVICE, ATTORNEY GENERALS OFFICE, ETC. THEY CLAIM THEY HAVE reviewed the claims and HAVE NOT FOUND merit is a bold face lie as shown. SPS ' servicing of the loan has NOT been compliant with all applicable state and federal regulations and their accounting/amounts owed and misapplied payments in suspense ( as of current ) REFLECT THIS!!!! Please stop allowing this company to bold face lie and rubber stamp a reply with not looking into this issue or holding them accountable for their shady and incompetent practices.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation