Consumer complaint received 2017-04-11
Company: Navient Solutions, LLC.
State: NY
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't get flexible payment options

Complaint:
My Name is XXXX. While I attended school at the College of XXXX I took out XXXX loans from XXXX. These Loans later got transferred over to Navient. Over the course of the years I have been trying to pay back my loans. Even using federal loans to pay off private loans due to very high interest in the private loans. I successfully was able to pay off XXXX of the XXXX private loans resulting in approximately XXXX dollars including XXXX dollars in interest. I have XXXX more private loan with Navient from College and now federal loans I took out in order to complete my XXXX in XXXX From XXXX University. 

My last loan with navient was of XXXX dollar and with the accrued interest of 10.5 % it has increased to over XXXX dollars since XX/XX/XXXX. Over the past months and as recently On friday XX/XX/XXXX I called Navient asking for a deduction in my interest rate in order to make the payments manageable. At this point I am losing XXXX dollars a month in just interest alone. I explained to the customer service agent named XXXX ( XXXX ) that I am an expecting mother XXXX in XX/XX/XXXX willing to pay back my loans but I need to refinance my loans to a lower interest rate. in order to be able to survive. He explained to me I am on deferment until XX/XX/XXXX and I do not need to make any payments. I explained to him that my XXXX date firstly is on XX/XX/2017 not XX/XX/XXXX and also that regardless the fact that I do n't need to make any payments my interest is accruing and now I am an expecting mother. He was unable to offer any resolution to my problems and unwilling to help me with refinancing to a lower interest rate. After explaining to him that this is unfair and making him aware that I know Navient is in a lawsuit and there practices are not helpful to americans he provided a glimpse of help. He reported that yes Navient has refinance to even as low to 1 % interest after that students submit to financial assessment ones my school reports I am XXXX in XX/XX/XXXX not XX/XX/XXXX. I explained to him why do I have to wait for my school to report to them I am XXXX next month while I am telling him now. I asked why not perform the financial assessment now as oppose to next month but he was unwilling to help any further. 

I find the practices of navient to be unlawful and hurtful to myself an all americans. Because of Navient loans I am unable to move out of my boyfriend parents house as I a can not help with rent. Navient has trapped me with high interest rates that even as I try to make monthly payments I finally feel that I have to give up. I can not keep up with the interest rates especially with a baby on the way. Navient also admittedly prefers to keep me in deferment in order to just increase my interest rates. I am upset that I they are not unwilling to help me with decreasing my interest rate to my loans. I explained to Navient that they already won and I am expected to pay back over XXXX dollars of interest on all my loans but the are still unwilling to help. At this point I give up and I hope that you can help. I can no longer continue to pay Navient especially now that I have a baby on the way,

Company response to consumer: Closed with explanation