Consumer complaint received 2023-07-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Since XX/XX/2023, I have contacted the Bank of America on multiple occasions, and requested that this bank stop charging me fraudulent charges for a trip that my wife and I took to XXXX from XXXX XXXX XXXX. As documented in the attached XXXX XXXX, I paid for this trip in full through a wire transfer. In fact, I paid more than the service was worth since the tour service was cancelled. Then, XXXX XXXX XXXXXXXX charged me four more times for the same service by credit card through Bank of America. XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXXXXXX both charged me for the same hotel stay. 

The Bank of America has repeatedly refused to cancel these charges, and on one occasion an agent told me to me get a lawyer. Bank of america even discards faxes that provide documented proof of this fraud, and the bank dismisses my claims without considering this evidence at all. The Bank of America is currently defrauding me of {$23000.00}. The referenced XXXX XXXX provides a detailed table for all of these fraud charges and references to available fraud complaints and a referenced copy of an FBI crime report that have been filed and discarded by the Bank of America ( https : XXXX ). Fraud complaints are also attached with the FBI report enclosed. 
I published the following XXXX XXXX today, XX/XX/2023, to document this fraud against my family. 


The Bank of America Steals our Money - The Bank of America 's International Fraud against America The Bank of America- they are in your wallet. The Bank of America XXXX XXXX XXXX XXXX, and Bank of America employees falsify records in accordance with these policies to force customers to give money to thieves during fraudulent credit card purchases. 

The Bank of America Fraud The Bank of America implements two policies that directly defraud customers and falsify banking records. 

1 ) To falsify records, if a customer is lied to and cheated by a merchant, the Bank of America refuses to record such crimes when credit card frauds are reported. Such crimes must be reported to the Bank of America as Business Disputes if the credit card number is provided to dishonest merchants in good faith. According to several Bank of America agents, fraud can only be reported if a credit card is used without permission, i.e., a hacked credit card. In other words, the Bank of America 's records do not record crimes, where the number of such falsely reported crimes is unknown.

2 ) If the thieves then claim that the fraudulent charges are legitimate, the customer must pay the money that has been stolen from them. Thieves are given priority over customers who have been cheated. The full scope of this credit card fraud by the Bank of America, and perhaps other banks, is unknown.

Figure 1. My bank is stealing {$23000.00} from my family, and they know that they are stealing our money.

Figure 1. My bank is stealing {$23000.00} from my family, and they know that they are stealing our money. 
( Image by XXXX XXXX, XXXX ) Details DMCA The Original Fraud As one of many customers, I am dealing with such a fraud by the Bank of America ( Figure 1 ). Full details of this fraud are documented along with an FBI crime report. 

The original crimes in XXXX are discussed in an XXXX XXXX  titled " Visit XXXX as a Tourist-Risk Fraud and False Imprisonment in JXXXX XXXX  XXXX and XXXX XXXX XXXX XXXX XXXX '', click here. Explicit details of these crimes and supporting evidence of this fraud are presented in two reports, titled " Luxury Tours XXXX, Bank of America Fraud Complaint '' ; and " XXXX XXXX XXXX XXXX XXXX, Bank of America Fraud Complaint '', Click Here ). 

Based on these crimes, this Op Ed focuses on the subsequent criminal fraud by the Bank of America. Bank of America polices and employees are presently implementing such thefts. 

I am being charged more than {$29000.00} for a service worth approximately {$2400.00}. The merchants, XXXX XXXX XXXXXXXX and the XXXX XXXX XXXX XXXX XXXX, attempted to defraud my XXXX wife and I of more than {$47000.00} in this elaborate criminal scheme ( Table XXXX ). 

International Frauds are Complicated by Even More Dishonesty When I asked these two companies to pay back the money that they stole, the Hotel XXXX and the Tour Company Owner accused me of blackmail. They stole tens of thousands of dollars from my wife and me, threatened to have me arrested in a foreign country if I did not immediately pay {$5000.00} when we we were in XXXX, lied about receiving full payment, cancelled our tour and transportation to abandon us in XXXX, and then compounded their lies with false accusations. 

Apparently, these XXXX companies were crooks from the beginning of these crimes. 

XXXX XXXX XXXXXXXX received a full payment of {$6500.00} in advance. This wire transfer from my bank account with Bank of America is documented through bank records. 
Since this tour was illegally cancelled prematurely, only {$2400.00} of the contracted services were provided. 
XXXX XXXX XXXXXXXX then requested a duplicate {$6500.00} payment, using a money order from XXXX XXXX. 
XXXX XXXX XXXXXXXX then demanded another {$5000.00} in cash, and threatened me with jail in a foreign country when I did not pay. Such actions constitute XXXX, and constitute threats of kidnapping and false incarceration. 
This tour company then fraudulently charged us approximately {$6500.00} XXXX more times by credit card. 
Then, XXXX XXXX XXXXXXXX demanded an additional {$9000.00} through their credit card company. 
I was coercively charged twice for the same hotel room stay, and I paid twice for this hotel room. 
After all of this theft, both the hotel and the tour company libelously claimed that I blackmailed them since I asked them to stop these thefts, and pay back the money that they stole. Their audacity in crime is only exceeded by their slanderous claims of blackmail. 

Accused crimes plus accused and threatened crimes include fraud, extortion, slander, breach of contract, and false imprisonment. By endorsing the frauds of XXXX XXXX XXXXXXXX and the XXXX XXXX XXXX XXXX XXXX, is the Bank of America complicit in other crimes as well, since the Bank of America increases criminal profits? 

The Bank of America Joins the Frauds To make matters far worse, the Bank of America demands immediate payment to the thieves or interest will be charged for the outstanding balance. I was informed that if I do not pay, I can get a lawyer to challenge Bank of America. The bank steals our money, and we are mandated to hire attorneys to fight the crimes committed against us by our bank. 

To date, the Bank of America has supported the thieves on three separate occasions, where two responses were provided in written documents. These documents stated that 'The merchant provided documentation confirming that [ I ] received the merchandise or service '. The merchants blatantly lied. The Bank of America stands behind their lies.

Through Bank of America, I am still appealing this criminal banking decision. Based on numerous conversations with Bank of America employees, I expect the Bank of America to continue stealing our money. 

The Bank of America XXXXrauds Continue So far, the Bank of America discarded faxes that supported fraud claims, where those two Bank of America Fraud Reports are noted above. More importantly, the Bank of America also claims that the thieves ' four different credit card claims for the same incomplete service are legitimate, since the thieves lie and say that I received the service. All XXXX of these charges are fraud, where receipts prove that this tour service was paid by wire transfer through the Bank of America before any of these criminal card charges were accepted by the Bank of America. 

The Bank of America claims over and over that I authorized the charges. I state over and over that I did not agree to pay over and over. 

Included in this same fraud complaint, Bank of America agreed that I should pay {$500.00} to a company called XXXX. I have never had any contact at all with this company, and I have repeatedly informed the Bank of America of this parallel fraud. 

The Bank of America still wants me to pay all of the crooks. 

I mentioned these crimes to someone else, and they are being similarly defrauded. Once again, the scope of this fraud against customers is unknown. 

The FBI Ignores Credit Card Fraud The scope of internet fraud in this country is so monumental that the FBI refuses to investigate any fraud less than {$100000.00}. Since the fraud against my wife and me is less than {$100000.00}, the FBI did not even respond to my FBI report concerning this internet fraud. 

Banks Endorse and Support the Crooks The Bank of America, and other banks, are caught in the midst of an extraordinary crime spree, and banks become complicit in these frauds when they support criminals rather than customers who have been swindled. 

A Fight Against The Bank of America Crimes After this XXXX XXXX is published, I will file another fraud complaint. Along with a supporting copy of this XXXX XXXX, I will file this complaint with the Consumer Financial Protection Bureau. I have already filed a complaint with this bureau with respect to the tour operator and the hotel. However, a new fraud report will be specifically filed against the Bank of America for this ongoing crime. 

This XXXX XXXX adds to customer 'deceptive practices ' perpetrated by the financially beleaguered Bank of America XXXX Specifically, the Consumer Financial Protection Bureau ordered the " Bank of America to pay $ XXXX in fines, customer refunds over junk fees, [ and ] fake accounts ''. 

This XXXX XXXX exposes one more attempt by the Bank of America to illegally obtain, or steal, money from customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief