Consumer complaint received 2020-12-12
Company: TOYOTA MOTOR CREDIT CORPORATION
State: DC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am writing a compliant about Toyota Financial Services ( XXXX. XXXX XXXX, XXXX XXXX, IA XXXX ). The company reported my account as delinquent to the credit agencies on XX/XX/2020. The disputed charge is for {$140.00} ( expected payment date XX/XX/2020 ), and it is marked as a " delinquent payment made in full between 60-80 days late '' on my credit report. My account is now closed, they have marked the account as paid in full, they have sent me the title to the vehicle, and I have never made a payment for {$140.00}. At no point did their online portal, phone system or paper billing system register the account as being delinquent. I have attached the two billing statements from XX/XX/2020 which all show a {$0.00} past due amount on the account. There was no XX/XX/2020 billing statement, since the account was paid in full and closed on XX/XX/2020. Toyota Financial Services did not attempt to inform me ( through phone, their phone system, their online portal, their paper billing statements or written correspondence ) that the account was past due at any point between XX/XX/XXXX, XXXX XX/XX/2020. 

I have called Toyota Financial Services monthly since XX/XX/2020 to try and get this matter resolved. After each ( recorded ) phone call the representative told me that there was a clear mistake on the account, and the delinquency would be removed from my credit report. The representatives have sited known system errors during the XXXX XXXX XX/XX/2020 time frame ; and an incorrect application of a warranty refund to the account as the reason for the mistake. However, despite these phone calls with the representatives, Toyota Financial Services refuses to remove the delinquency from my credit report. They have not provided a reason for their refusal, except for one-page letters stating that, " The information reflected in our records is correct and we are reporting your account to the credit reporting agencies in a manner that is consistent with our records. '' Clearly, this is not the case as their billing statements, online portal, and phone system are not showing any delinquencies on the account. Therefore, their records are not internally consistent, and at least one of the records must be incorrect. 


I sent the company a letter ( via certified mail ) on XX/XX/2020. In this letter, I clearly explained the grievance and asking for a more through explanation of the delinquency. They responded in a one page form letter on XX/XX/2020 which said that, " The information in our records is correct, and we are reporting your account to the credit reporting agencies in a manner that is consistent with our records. '' At this point I have spent over 5 hours trying to resolve this directly with the company. I no longer believe that the company is operating in good faith, and I am seeking recourse through their regulatory agency. 

I have attached copies of my statements from the company, and the letter sent on XX/XX/2020 for your review.

Company response to consumer: Closed with non-monetary relief