Consumer complaint received 2018-10-29
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I am seeking to APPEAL the lenders decision of my denial for my modification and am requesting that the servicer, OCWEN, take time to consider and review my APPEAL of my submission for a modification. The denial letter I received was dated XX/XX/XXXX, see attached. 
I am requesting that the foreclosure be postponed. I have a foreclosure sale date scheduled for XX/XX/XXXX. " Time is of the Essence ''. 

Please review APPEAL and please allow me to have a loan modification. 

I request that you postpone the foreclosure sale date immediately, to allow time for the review for my appeal. I ask that you sincerely re-consider me for a modification for home retention. I request that they modify me into a 40 year loan. That will bring down my payment and allow me time to have my 12 payments with no lates and then I will be able to refinance at that time. Then I will be able to payoff your bad Negative Amoritization loan and I won't have a FLEX PAY/NEG AMORITIZATION LOAN. We both know these loans should have never been allowed to primary home buyers in the first place. These are bad loans for all of us first home buyers. They are a gross negligent loan product for home buyers across our nation. The same way you have declined my request for modification time after time, you should have been so diligent in your lender guidelines to protect all primary and first time homeowners from this predatory loan product. Lenders have a responsibility to first protect every first time and all primary home buyers from this loan. As soon as the market crashed you should have modified us unconditionally. How many home owners have lost their home because of this loan product?? Please provide the numbers. It should have been written in the investor guidelines, " no Flex pay/Neg amortization loans for first time home buyers, ever ''!!! It should be illegal for these loans to be offered to primary homebuyers. Counseling for pre- home ownership would have made no difference for this loan program. There was no way for counseling to have protected me. Only way I could have been protected from this predatory loan would be for it never to have been allowed to exist in the first place, for primary home buyers. Bad lender guidelines. The reason because, from the time of inception of this loan, I have never had an opportunity or option to get out of it, from the investor, or have ever been offered a modification. Even when I called OCWEN and let them know I was in imminent default. They should have been able to offer an option for a modification that would help me to retain my home and get out of this bad loan. In XX/XX/XXXX, my payment on this bad loan went from approx. {$2300.00} to {$4500.00}! in one month!! The loan did a recast. Prior to that I had made 12 months of consistent payments. OCWEN, should have changed it over to a modified bridge loan, to protect both our interests, and allow me to make good on my intention of paying my mortgage for my home. 
I have a foreclosure sale date scheduled for XX/XX/XXXX. " Time is of the Essence ''. 

Please review APPEAL and please allow me to have a loan modification. 


Please let me know if you need any other supporting documents or anything else. 

Kind regards, XXXX XXXX

Company response to consumer: Closed with explanation