Consumer complaint received 2021-03-10
Company: Sequium Asset Solutions, LLC
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XX/XX/XXXX I moved with a current XXXX account and service ( so, I thought ) I transferred my account to the new apartment, in fact I went into the store and had no problem not at any time was I told I had a past due balance from my old apartment and all of my mail was forwarded. My account and service set up was seamless.. Skip to late XXXX of XXXX and I received a phone call from Sequium Asset Solutions XXXX collection agency that XXXX uses for past due accounts and to my surprise they had informed me that I was in collections for {$280.00} how could that be, when I have service and no interruptions - I gave the collection agency my new address and expressed because of COVID I was not working, they told me I can make payment arrangements every month until it was paid off and they would NOT report me unless otherwise - It clearly states in writing on there mailed statement that they will work toward a solution - ( I have 2 statements that have different verbiage ) I made my first payment of {$50.00} on XX/XX/XXXX as scheduled and I would pay again on XX/XX/XXXX of {$40.00} which I also kept, thus going forward I would make the same payment on the XXXX until PAID IN FULL. The collector asked if I was going to pay it online and I said yes. 
XX/XX/XXXX the collection agency Sequium reported me anyway to all credit bureaus and found out by XXXX notifying me of the negative item via email that I had lost XXXX points on my FICO because its showing not paid/deliquent '' and that it " was a loan '', ultimately I paid the remainder {$170.00} XX/XX/XXXX online as promised then I immediately called Sequium and disputed the reporting and ended up speaking to a collector in the XXXX mistaken me for another account of a XXXX and realized they also did NOT have my phone number correct either, they said it showed I paid the rest I had owed and its showing XXXX balance.. I asked to speak to a manager shortly after, the manager XXXX got on the phone and she ALSO did not have the proper account said it would be corrected and gave me a ticket number as reference that it would be updated/removed by XX/XX/XXXX it was paid in full no remainder of {$18.00}. Forward to update XX/XX/XXXX I looked at the dispute correction/update and had to dispute it because it hadn't been removed in fact, Sequium reported inaccuracies ; Reported it was a loan, and it was delinquent ( not so ) I paid as agreed thru the collection agency and had a payment agreement in place, so I submitted a 2nd dispute and they reported it as " account paid for less than full balance '' again not true because there is no outstanding balance as of today XX/XX/XXXX or my statement XXXX wouldn't say paid in full. 
Through the collection agency website which said the full balance was {$170.00} instead it should of said {$190.00} - If you add up what I had paid the total is {$260.00} less {$18.00} ( which is designed on purpose ) so the collection agency can say it wasn't paid in full ( PIF ) vs ( SIF ) settled in full or what they like to say " account paid for less than '' .The first dispute didn't say " account paid for less than full balance '' the XXXX dispute outcome did. I filed a complaint with the XXXX and XXXX XXXX XXXX in Colorado, the XXXX has nearly 800 complaints about Sequium about this exact type of predatory debt practices, distributing the wrong information, and accuracy issues. I need your help clearing this up for me, its extremely damaging I lost XXXX points on my FICO score I can no longer help my son with his student loan to transfer his loan to another servicing company to lower his interest rates, I cant buy a house, cant buy a car and will have issue with leasing a apartment.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation