Consumer complaint received 2018-08-24
Company: WELLS FARGO & COMPANY
State: MA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
I had to replace some a whole house of furniture due to a devistation. that alone was very difficult, dealing, with all involved, So I purchased some fruniture from a few store, and insurance companies Replacement cost is different from what the consumer is told what replcement cost is. today day and age it is becomming very difficult for consumers to put up all there life saving to replace thie homes in a devistation epically when they have a full insurance coverage. which is exactly what I had to do. so whwn you purchase insurance today you have to ask millions of questions that onl concern you and yourself and how you will only protect number one. so I had to purchase furnitue with XXXX XXXX XXXX XXXX XXXX. in XXXX, XXXX. I did not have a problem getting the credit. the furniture was delivered by a thired party. the problem was the third Party does not deliver all the items and does not go back to XXXX XXXX and inform them that the items were not delivered. when the slip go back to XXXX XXXX the store check off as if it delivered and customer received the items. I called XXXX 's since XX/XX/XXXX, regarding these deliveries., you are on hold with customer service up to 45 minutes to talk to someone, I have been told 4 to 5 times this will be resolved since XX/XX/XXXX I still have not received a call from the store, I call ever XXXX on duty, the finance XXXX. 
I returned the corner of the chaise and do nt dee the credit, I returned to peices or furniture, do not see the credits, I never received the full XXXX sets if the mattress covers that go over XXXX XXXX XXXX with XXXX pieces total total {$480.00} plus tax that has been charged to my Wells Fargo XXXX account. 
I never received credit on my account for the items that were picked up that should have been applied to the Wells Fargo XXXX Account XXXX XXXX XXXX Plus tax I was being Over charged {$500.00} for a bed set because it was broken down the set as a whole was a special for and advertised for XXXX at the time of purchase. 

the total on my credt card amount doen not reflect and credits and a reduction in taxes the total should be {$4800.00} the Employees make no attempt or effort after a sale to try to correct thier errors. and the way the write out thier sheets is uses as an excuse to confuse the consumer. 
the delivers between the third party and XXXX XXXX is just that thier problem to fix not the XXXX problem. the delivery people do not leave you a slip you sigh in an XXXX  you do not know what you are signing for. you could be signin anything this is not good when receiving items of such, now this fall on the store to replase such items. Because why is the consumer going to complain continous about something she didn not receive.. and where is the sheet of paper in her hand that states she did. if that paper was in her hand that day she would have crossed out in from of the driver that delivered it if it ws not there. on the XXXX. its only a place for your name.. 

the third party delivery scratched & it together incorrectly, etc my brand new just delivered bed roomset and customer said the policy I had to have someone come and repair it first.. that is absurd when it was damaged by thier own people. why do I have to pay for damaged goods. and the furniture has an foul odor.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief