Consumer complaint received 2020-07-30
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NY XXXX [ XXXX ] XXXX XXXX Re : Account Number XXXX Mr. XXXX XXXX [ Chief Executive ] XXXX XXXX XXXXXXXX XXXX XXXX, N.Y XXXX [ XXXX ] XXXX XXXX XX/XX/2020 Dear Mr. XXXX, This letter is in regards to a lender by the name of XXXX XXXX XXXX doing business through Chase Bank thats using several different accounts to fraud people. 

1. Bank Name : XXXX, Name on Banking Account : XXXX XXXX XXXX, Account Number : XXXX, Routing Number : XXXX, Swift Code : XXXX [ an Ally savings account that could be used for a checking account with Chase Bank ] 2. Bank Name : Chase, Name on banking Account : XXXX XXXX XXXX, Account Number : XXXX, Routing Number : XXXX, Bank Address : XXXX XXXX XXXX, XXXX XXXX XXXX, Swift Code : XXXX, State : Illinois, City : XXXX XXXX. 

XXXX In the attachment the loan agreement, receipt for the processing fee and receipt for the wire transfer that supposed to have been provided by Chase Bank for the wire transfer of the money to my sister XXXX XXXX XXXX XXXXXXXX XXXX Account ; which the Chase Representative on XX/XX/2020 told her there was no record of the money ever having been sent through a wire transfer from Chase Bank. 

Mr. XXXX my sister is a member of the XXXX XXXX an organization thats supposed to connect people together with the buying of properties, flipping properties and landing which is where XXXX XXXX came in as a lender, we were told by him being a private lender there would be a upfront processing fee of {$2100.00} for the loan amount of {$370000.00} at 5 % for 30 years, which we agreed to and was taken out of my bank account : XXXX, Routing Number : XXXX, since then Mr. XXXX has come back and said in order to wire the money to my sister XXXX XXXX XXXX XXXX Account there would be a charge of {$3500.00} for the loan insurance for the wire transfer. 

While Mr. XXXX is using this bank as a means to fraud people I am requesting the Banks assistance in a resolving this issues that Chase Bank would contact the Banks owners of the accounts provided asking them to request Mr. XXXX to return the {$2100.00} for processing fees because if he refuses and legal action are taken the Banks would have no choice but to stand with Mr. XXXX, and to find some way of closing all the accounts listed above and making it impossible for them not to be able to get any other accounts with any banks ever. 

I can be reached at the information above Thanking you in advance for your assistance in this matter XXXX XXXX Because they refuse to work with us Mrs. XXXX XXXX XXXX [ CEO Consumer Banking ] was contacted Dear Mrs. XXXX This letter is in regards to a call made to the Executive office on XX/XX/2020 case number XXXX requesting to speak with a supervisor and being told it would take about 48 hours for a supervisor to get back to me [ I am still waiting XX/XX/2020 ]. 

XXXX has a XXXX complex and I would like to have another agent to work with me on this case XXXX, I have been a Chase customer for over twenty years, and I feel as if I am being treated like the criminal, I have sent Chase the false wire transaction slip sent to my sister which lets everyone know Mr. XXXX XXXX XXXX has tried to defraud me and XXXX is not even willing to work with me to recoup my money, she is saying the bank cant make me whole because I took the money out and deposited it, in the first place that money was requested to be wired when it was sent, however I am not asking the bank to refund the money merely recognize I am the victim and work with me. 

XXXX has not respond to me as if she wants to do that. 
Thanking you in advance for your assistance in this matter XXXX XXXX Good afternoon Mrs. XXXX, I am XXXX XXXX, XXXX XXXX sister that sent you the email he has given his consent to speak with me regarding this case, I just reserved a call from him saying in order for us to get results regarding the case we would have to get with the police department, please help us understand how? that can be possible if we don't have the information and/or contact person to give them, we don't even have a last name for XXXX let alone a contact person for the security team. 

Please be kind enough to send that information so when we speak with the Detective we can relay that information. 

Thanking you in advance

Company response to consumer: Closed with explanation