Consumer complaint received 2020-06-10
Company: Idaho Housing And Finance Association
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I brought the house on XX/XX/XXXX and during the closing, an escrow account was estimated {$550.00} monthly to cover my property taxes and insurance. My loan was to HomeLoanServ./ Idaho Housing XXXX. XXXX  XXXX XXXX, ID XXXX for servicing of the loan. On XX/XX/XXXX Loan # XXXX I received an escrow disclosure statement from XX/XX/XXXX to XX/XX/XXXX showing the disbursements of escrow payment and showing in XX/XX/XXXX they paid my taxes of {$2200.00}. and they are going to recalculate my monthly payments $ XXXXand refund {$5900.00} because this would be large surplus and they can't keep it. I decided to call HomeloanServ to figure out why there was such a large surplus, and they said not to worry about it this happens all the time. I made them aware this was a new build home so the taxes will go up XXXX year so I don't think they have this worked out correctly, they basically ignore my concerns. I decided to check my property taxes with the county and notice there was two mortgage companies paying my property tax - HomeLoanServ./ Idaho Housing and XXXX XXXX. On the payment history, I notice HomeLoanServ./ Idaho Housing was refunded the property for the 2018 year. I called and asked what happen they ignore my concerns and did nothing. I called again and they did nothing. In XX/XX/XXXX I decided to follow up again on the property for XXXX and notice again my taxes were paid by HomeLoanServ./ Idaho Housing and XXXX XXXX   again and HomeLoanServ./ Idaho Housing received another refund of {$5000.00}. I contact HomeLoanServ./ Idaho Housing again and question the issues and was ignored. Eventually a lady by the name of XXXX XXXX from HomeLoanServ./ Idaho Housing contacted me in XXXX XXXX asking me if I know who XXXX XXXX   was I told her no but I also let her know I brought this HomeLoanServ./ Idaho Housing attention from XXXX and I was ignored. She started telling me I should contact freedom mortgage and figure it out. I told her no I wouldn't be doing this because I have no affiliation with XXXX XXXX  this is a new build home and HomeLoanServ./ Idaho Housing is the owner of the loan whom I make monthly payments too so they should figure it out. After months of back and forth, I was told there was an error with property information by XXXX XXXX from HomeLoanServ./ Idaho Housing . XXXX XXXX handles the taxes escrow account for HomeLoanServ./ Idaho Housing , so she should have notice this error from XXXX when she received the first refund for the XXXX taxes but she ignored it didn't do anything to fix it instead she misrepresented the information on escrow analysis that was provided on XX/XX/XXXX and recalculate my escrow in error to {$550.00} to {$370.00}. Now was are in XXXX XXXX XXXX from HomeLoanServ./ Idaho Housing wants to say I have shortage of {$6800.00} & deficiency of {$4500.00}, this will change my monthly payments to {$2300.00} of which I can't afford. Home.LoanServ./ Idaho Housing and XXXX XXXX misrepresentation and negligence will cost me my home.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation