Consumer complaint received 2019-09-11
Company: ENOVA INTERNATIONAL, INC.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
In XX/XX/XXXX, I was working with the Dept. of Veterans Affairs for XXXX claims. They reviewed my record and submitted a claim to request an earlier effective date for one of my XXXX. Numerous people working at the Dept. of Veterans Affairs told me it was an open and shut speak for itself claim that will go in my favor. They said it would be determined in less than 1 week. At the time, I had been struggling financially because at XXXX weeks XXXX  with baby # XXXX I lost the father of my XXXX children. I lost more than half of our income and could not keep up on my salary alone. I became in over my head with debt to many people. Electricity was about to be turned off and everything was past due. Knowing I was about to collect {$40000.00} I took out an installment loan with NetCredit because they said I can cancel within 7 days. My plan was to just collect the funds earlier, pay my debts right away, get my back pay, pay it all back and be done with it. My VA claim was denied. I appealed it and that was immediately denied. I was stuck paying extremely high interest on this loan indefinitely. I took out the loan through NetCredit for the amount of {$3700.00} on XX/XX/XXXX. I was steadily making payments every two weeks on this loan for {$230.00} until the XXXX   XXXX. I am a XXXX employee who was out of work and without pay for the duration of the XXXX. During the XXXX, NetCredit deferred my payments without question or hesitation giving me the peace of mind that everything was going to be okay. When the XXXX was over my intent was to pay the balance in full. What NetCredit failed to tell me was that the payments I had made toward the loan did not go to the principle whatsoever and during the XXXX they were collecting 144 % interest every day that I could not pay. By the time the XXXX   was over, they had tacked on over {$1000.00} in interest to the loan. Despite almost paying the loan off, they still reported I owed {$3700.00} plus accrued interest at that time. They told me that since I had been in non-pay status for so long ( during the XXXX  ) that if I didnt make a payment immediately they would send me to collections. This was in XX/XX/XXXX. It is now XX/XX/XXXX. I have not made any payments to this account because they would not compromise whatsoever from charging insane amount of interest during a time I had absolutely no control over. They have yet to close the account and are continuing to rack up interest and report the balance of the loan increasing every month. They are reporting that I owe {$6600.00} to this day for this loan. I havent made a payment since XX/XX/XXXX and the account is still open and they are still increasing the amount I owe. Had they not taken advantage of the situation I could have paid the loan and been done with it. They were unwilling to budge and now they continue to take advantage for their personal profit. This is beyond unfair. I have no doubt that they are letting the loan sit so they can charge off more than double what I even borrowed AND collect what I already paid and then send me to collections to get another {$7000.00} from me. I am a single mother of XXXX  children who are not even old enough to be in school yet. I can not afford what they are putting on me and they are making it so I can not provide for my family by destroying my credit. I need some help to get this resolved. I really appreciate your time.

Company response to consumer: Closed with explanation