Consumer complaint received 2016-04-30
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Nationstar/XXXX XXXX and their shyster lawyers are engaged in Mortgage Fraud, Accounting Embezzlement, Misappropriation of Funds, and Extortion : On or about XXXX XXXX, XXXX a letter was sent to my former XXXX XXXX Bankruptcy attorneys concerning a Nationstar Mortgage loan modification offer. The modification letter stated that if no response was received by XXXX XXXX, XXXX, Nationstar would then consider the offer rejected. No acceptance response to the said modification offer was ever provided. It is without any question and an undeniable fact that all Nationstar modification offers have been rejected. On XXXX XXXX, XXXX a letter expressing concerns about Nationstar 's fraudulent accounting practices and once again declining the modification offer ( s ) was sent to Nationstar Loan Specialist XXXX XXXX XXXX with supporting documentation. Nationstar continued to enforce their fraudulent loan modification attempts through the XXXX XXXX XXXX XXXX XXXX ( in partnership with XXXX ). I advised the XXXX Representative XXXX that all Nationstar modification offers have been rejected and that Nationstar had been provided with documentation establishing proof of their fraudulent mortgage, escrow practices, and misappropriation of funds. I also advised Representative XXXX that her services were never solicited, needed and/or required. Nationstar falsely claims that I made the following modification Trial Period Plan Payments. 
{$1200.00} received on XXXX XXXX, XXXX {$1200.00} received on XXXX XXXX, XXXX {$1200.00} received on XXXX XXXX, XXXX XXXX : No modification trial payments were ever made for any of their fraudulent modification offers. Nationstar falsely claims that my property taxes were paid to the XXXX County Tax Collector via an escrow account. This is a false claim, a tax payment attempted by Nationstar in the amount of {$5200.00} was returned back to Nationstar on or about XXXX XXXX, XXXX along with an explanation letter by the XXXX County Tax Collector. In addition, I have paid approximately {$23000.00} in property taxes excluding the homeowners insurance payments I have made and I have provided several copies of the tax payment receipt and homeowners insurance payments confirmations to Nationstar and XXXX. Moreover, on or about XXXX XXXX, XXXX the XXXX County Tax Collector confirmed that an impound account was never established by Nationstar and that the property taxes are being paid the home owners, us. I have repeatedly advised Nationstar Mortgage, their Escrow Department, Loan Specialist XXXX XXXX XXXX, Account Supervisor XXXX XXXX, and Customer Relation Specialist XXXX XXXX about my concerns with respect to their mortgage, accounting, and escrow fraud. I have provided them with supporting documentation several times. I have repeatedly advised them that the missing escrow funds must be found and immediately refunded to us and/or appropriately credited to our loan balance. On or about XXXX XXXX, XXXX I was told by Nationstar that my monthly mortgage payments were no longer going to be accepted and that a foreclosure on my property had been filed. Nationstar advised that a full payment of {$7500.00} had to be made immediate via wire transfer in order to take the property out of foreclosure. Unfortunately, under duress and the threat of a foreclosure, I had no choice by to pay the said amount. On XXXX XXXX, XXXX, Nationstar and XXXX managed to extort {$7500.00} from me and my family in order to keep our home. The overwhelming simple fact of it all is that Nationstar/XXXX XXXX and their shyster lawyers created loan arrears by misappropriated escrow and monthly mortgage payment funds are attempting to conceal their wrongful sinister deeds by means of intimidation, a forced modification, and foreclosure threats.

Company response to consumer: Closed with explanation