Consumer complaint received 2020-08-17
Company: CITIBANK, N.A.
State: OR
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
On XX/XX/XXXX, I received a notice from the XXXX XXXX XXXX XXXX XXXX for a notice for proceedings with XXXX XXXX XXXX XXXX XXXX. I contacted XXXX XXXX XXXX XXXX XXXX to settle out of court. The agreement was to make seven monthly automatic withdrawal payments of {$110.00} payments with a final payment of {$130.00} to settle out of court. Paperwork for a Stipulation was sent to me to fill out and fax back to them. I filled it out and faxed it back to them on XX/XX/XXXX. The payments went through each month without missing any and the final payment was made XX/XX/XXXX. I had not received any further documentation from either the XXXX XXXX or XXXX XXXX XXXX XXXX XXXX afterwords. Then on XX/XX/XXXX I received two letters from XXXX XXXX in care of XXXX XXXX XXXX XXXX XXXX for intent to garnish {$570.00} for XXXX XXXX XXXX XXXX XXXX. So I contacted XXXX XXXX XXXX XXXX XXXX immediately to find out what this was for. I was then told that it was an error and that if I provided them with a fax number to send a Termination of Garnishment to my payroll department, it would stop the garnishment. Also I was told that if I had not heard of resolution of the garnishment in 10 days, to contact them again as it needed immediate correction. I provided them with the fax number for my direct payroll representative and I was told theyd fax the paperwork to that representative. On XX/XX/XXXX I was able to preview my paycheck and saw that there was money unlawfully withheld for a garnishment. I emailed my payroll representative who started a HR claim and I was notified that they had not received the notice from XXXX XXXX XXXX XXXX XXXX and that my claim has been given to a payroll tax supervisor who provided me with her fax number. I attempted to contact XXXX XXXX XXXX XXXX XXXX but was unable to reach them by phone until XX/XX/XXXX. When I spoke with one of the representatives, she stated that the payroll department should have received the notice already and that they were showing the account with them settled. I told her that the payroll department had not received it and that the supervisor asked for the notice to be sent to her and I also provided that new fax number. The representative I was speaking with at XXXX XXXX XXXX XXXX XXXX said that she had to submit a request to her supervisor for resubmission if the notice to my payroll supervisor. The representative then told me that in order for me to get my money returned to me, I would have to contact the Sheriffs department and that they would return the garnished wages to me. I asked her to send me documentation of the Satisfaction of Settlement so I had proof to provide for release of my money. She said she could mail me something like that. She also told me to contact the XXXX XXXX and that they could see and provide me with documentation that the judgement was settled. I ended the phone call and then sent an email to my payroll supervisor to let her know that they would be sending the notice to her and to please let me know when she receives it. I received an automated message from my employers email stating that that claim was closed and to call to open a new claim. So I called my payroll to department to reopen the claim. The lady with whom I spoke with in the payroll department let me know that the supervisor is good at communication and that once she receives the paperwork from the creditor, it can take 3-5 business days to process. I asked how I am to get my money returned to me. She told me that I would have to get that through the creditor as it has already been sent to them. I thanked her for her time and ended the call. I then called XXXX XXXX XXXX XXXX XXXX, who the writ of garnishment was through, as directed by the representative at XXXX XXXX XXXX XXXX XXXX. The lady at the XXXX XXXX XXXX XXXX XXXX was able to find my case number but stated that they had not received a satisfaction of settlement to the stipulation submitted in XXXX of XXXX. She also told me that they do not handle any moneys from judgments and that the sheriffs department doesnt handle any either. She let me know that that is all handled by the creditor and that is who will have to repay me the funds. I thanked her for her time. At this moment, XX/XX/XXXX, I am being given the run around by XXXX XXXX XXXX XXXX XXXX with no apparent desire from them to correct an error made on their part and they appear to have no intention of paying/returning moneys taken from me unlawfully.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation