Consumer complaint received 2023-07-26
Company: REGIONS FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On Wednesday, XX/XX/XXXX, I contacted the Regions Priority Customer Banking line and requested to file a complaint against Regions and their mobile deposit policies. I have both personal and business accounts with Regions. I am rarely allowed to perform a mobile deposit. Regions has daily and month mobile deposit limits, which I understand. What I do not understand is why Regions is counting both my personal and business deposits together into XXXX lump sum, and every time I attempt to make a mobile deposit I am told I have reached my limit. 

I have made XXXX mobile deposit the entire month of XXXX. It was done on XXXX for {$6700.00} in my personal account. I have not been allowed to make a mobile deposit into my business account this month. The month of XXXX I made XXXX business mobile deposits. They were {$2200.00} on XX/XX/XXXX, and XXXX  XXXX on XX/XX/XXXX. There is not a Regions branch in XXXX XXXX. I have to drive sometimes multiple days a week over an hour round trip to just deposit a check. 

I explained to the priority banking representative that if Regions is going to punish me for having multiple accounts by combining both personal and business mobile deposit totals, I should also have a combined limits that represent the total limits of both personal and business accounts together. The priority banking representative told me he was aware of some priority banking customers requesting larger mobile deposit limits and receiving them. I told him that I made that request in the branch with the branch manager. The branch manager told me they submitted the request but was told no. 

I told him that I would also like to add discrimination to my complaint since he informed me that Regions is offering services to certain priority banking customers that they refuse to grant to me. He took down my information and said someone may or may not be in touch with me about my complaint. I asked if he knew who to speak to about getting my limits raised and he said no. I asked if his supervisor knew and he said no. He said all he could do besides take my complaint was to transfer me to the online banking department. I said that would be fine. 

I spoke to someone in the online banking department and explained the problem and complaint to him. He said that there were not different mobile deposit limits. I said well the branch says there is. Your priority banking department says there is, and the priority banking representative had told me he could only give me information that is in his manual, so therefore ; the manual must also state there are different limits. I told him that so far today no one seemed like they cared or was listening to me and perhaps the CFPB would be willing to listen to me. He sarcastically said, " Oh well thank you for banking with Regions '', and then hung up on me. 

My Regions Complaint Reference number is XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation