Consumer complaint received 2022-05-14
Company: PNC Bank N.A.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
BBVA/PNC Bank Summary XXXX XXXX XXXX XXXX County Sheriffs Department is the lead investigator on my wire fraud case & has indicated a username & password at XXXX XXXX XXXX has led to multiple victims of wire fraud. I am aware that PNC Bank and BBVA banked moved my money to the wrong bank and account name, into an account set up with a fraudulent ID and to an account name that made no sense to the reason of the wire. 

Below are the timelines as they relate to PNC Bank, XXXX I received closing instructions from XXXX XXXX XXXX XXXX XXXX XXXX, I followed the instructions to send the closing funds to BBVA Bank XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX CO XXXX ) Before XXXX A man going by the name XXXX XXXX , in the Unites States XXXX XXXX on a visa, opened an account at PNC Bank XXXX CO XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX CO XXXX XXXX ) with a fake ID and a fake name. 

XXXX XXXX XXXX XXXX confirmed the money was sent to a BBVA account number per email confirmation on XX/XX/21 ( XXXX  XXXX ) XXXX XXXX XXXX XXXX confirmed receipt of the money and we closed the condo. ( XXXX XXXXXXXX XXXX  XXXX ) XXXX XXXX XXXX XXXX contacted me via phone and text informing me that they did not have the money. XXXX XXXX from XXXX XXXX XXXX called the local CO branch at BBVA, they confirmed that no they did not have that account number and that the money would be returned. 

XXXX I contacted XXXX XXXX XXXX, they informed me that the money did not go to BBVA but to the local PNC branch in CO XXXX 

XXXX XXXX called the local PNC branch and spoke to PNC branch contact XXXX XXXX XXXX XXXX XXXX, XXXX, CO XXXX XXXX XXXX confirmed that yes, they received the money and it had already been removed from the account. XXXX inquired about the account name that I had written on the wire transfer XXXX XXXX XXXX ( BBVA ) Reason XXXX XXXX XXXX XXXXXXXX XXXX Closing. XXXX confirmed this was not the name on the account and she stated, PNC does not move money if the account names dont match, and this would be here recourse. 

XXXX XXXX shared this information to me and confirmed, in all her years at the Title company, no money gets moved when account names dont match. Not for married couples, not for a middle initial, it does not happen. 

XX/XX/21 I spoke with XXXX, she confirmed what she told XXXX but refused to talk about the actual account with me, saying, I was not an account holder and therefore she could not speak with me, referring me to their wire fraud department. 

XXXX XXXX I called XXXX XXXX XXXX  multiple times following up on my wire fraud claim that I placed on XX/XX/21, they confirmed multiple times that they have sent the complaint to PNC bank and that they have not received an information back. 

Multiple XXXX XXXX XXXX  employees at the wire fraud department and at the local branches also stated that no money should have been moved when the accounts to match. 

After XXXX XXXX XXXX XXXX said that PNC neglected to respond and that they could not force them too. 

Starting XXXX Investigator XXXX  XXXX of the XXXX XXXX County Sheriff began investing the account, he has subpoenaed the bank records and is aware : 1. The owner of the Account XXXX XXXX used a fake ID, he is currently being tracked through TSA records. 
2. The account name that was used is XXXX  XXXX XXXX. The movement of the money to subsequent accounts 4. Bank photos of XXXX XXXX. 
It is clear that no one at BBVA or PNC Bank followed basic procedures. The wire was sent to a different Bank Name, Different Account name, where the account name has nothing to do with closing on a property. As a consumer I should be able to rely on the banks for a basic level of competency, especially when they are very aware of wire fraud and how the crime is perpetrated. To have no basic measures of verification is place is negligent, if not for PNC actions this crime would not have been successful.

Company response to consumer: Closed with explanation