Consumer complaint received 2015-10-13
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: LA
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I was contacted by A company called XXXX XXXX XXXX stating I was approved for a loan up to {$5000.00}. I stated I did n't need that much and would only like to take {$3000.00}. XXXX said " well ma'am your already approved for {$5000.00} so you might as well take the full {$5000.00}. '' I then agreed. I cant remember how much the monthly payments were going to be and for how many months. XXXX stated all I had to do was send {$180.00} through money gram and I would have the money in my account by XXXX the following business day because I got off work after banking business hours. Well as to my surprise the money was NOT in my account by that time the next day so I called and asked for XXXX and he stated there was an issue with the money going into my banking account and that it was n't accepting the money. So he was going to send the money another way and all I needed to do was send so much more money. This went on and on for weeks it seems. Before I started this with XXXX I stated to him that I had already been frauded by another company and he asked what company it was, and at this point I do n't remember what the companies name is, he stated to send him a pic of the receipts and he would include a refund to me from being frauded by them and that he was so sorry that, that had happened to me so I did. I have sent this company, {$2300.00}. Yesterday XXXX/XXXX/15 they stated I needed to send them {$290.00} if I wanted my money and they would send it through fed ex and that is what the fee would be. I asked why are they trying to send it through XXXX all of a sudden and the stated because it is XXXX XXXX and banks are closed. I stated to XXXX that I did n't have {$290.00} to send because I sent them all my money last week and I would just wait until tomorrow. I had gotten upset on the phone because I was constantly promised that I would n't be asked to send more money and every time these people contacted me there was always an excuse and I needed to send more money so this is not only financially stressing me out but emotionally as well. I did n't apply for a loan just because, it was for a purpose.Today on XXXX/XXXX/15 XXXX contacted me and stated that he was going to transfer me to his Supervisor by the name of XXXX XXXX badge # XXXX and wished me many, many congratulations. At this point I was thinking FINALLY! I 'm going to be done with this, BUT ... ... NOPE!!! XXXX XXXX XXXX gets on the line and stated that I need to send {$270.00} for the XXXX XXXX fee and then I would get my money. I questioned him as to WHY are you sending it XXXX XXXX now? Every time I talk to someone they change they way they are sending it. XXXX stated that Money Gram would only accept {$5000.00} so they had to send the other {$2000.00} differently. I stated to XXXX XXXX XXXX that I did n't have {$270.00} because again as I had stated earlier I have sent all my money to last week and literally have none!!!! So will you please just cancel my application and send me the money back that I have sent you? This is when XXXX XXXX XXXX stated to me that if I do not send them {$270.00} dollars they would contact my employer and have a bench warrant issued for my arrest and have me arrested for with fradulent charges and I would have a felony on my record with several fines. I have also been told before that I would be put on the black market and would not be able to apply for a loan anywhere within the United States FYI : In the following attachments towards the end of the pictures, the text messages I have included is the phone number of XXXX, the man I was dealing with the whole time until the very last day on XXXX/XXXX/15. The date of this claim. Also on the information for where you send the money from, sometimes I went to CVS to use their Money gram and then sometimes I went to Wal-Mart to use their money gram. However it was always through a money gram. Wit

Company response to consumer: Closed with explanation