BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2021-09-17
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Transunion and XXXX are violating my rights by reporting a debt that I do not owe!!!! They are violating 15 usc 1692g and 15 U.S. Code 1692j - Furnishing certain deceptive forms a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. ( b ) Any person who violates this section shall be liable to the same extent and in the same manner as a debt collector is liable under section 1692k of this title for failure to comply with a provision of this subchapter. According to this law XXXX XXXX XXXX is clearly creating a false impression that I owe a debt to them thats definitely not owed!!!! They are pretending to be collecting a debt on behalf of XXXX XXXX XXXX  which is not true! XXXX XXXX XXXX  has no interest in this debt, therefore by Transunion and XXXX reporting this debt they are in violation of the law according to the FCRA and FDCPA!!!! It is clear that XXXX and Transunion are in violation especially because XXXX has already removed the erroneous information from my file. They have done so because they know by reporting this unvalidated debt they would be violating the law which is punishable pursuant 15 usc 1692k in the amount of XXXX dollars per violation per day that they refuse to abide by the law!!!! XXXX and Transunion are also violating 15 usc 1681e ( b ) by not accurately reporting the information to my consumer file!!!! Its their job as a reporting agency to accurately validate and verify all information before reporting the data to my consumer file!!! They have both failed to do so!!!!! XXXX, XXXX XXXX XXXX, and Transunion are violating 15 usc 1692d ( 4 ). I have provided a letter from XXXX XXXX XXXX  saying that they have no ownership of this debt and have no financial interest in this debt! I have also provided my identification so that XXXX and Transunion know that I submitted this complaint. I do not owe XXXX XXXX XXXX anything and this letter proves it!!! They are committing the crime according to the FTC called debt parking!!!! Ive also provided an example of what happened to another company that was in violation of the laws mentioned above!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-03
Company: BMO HARRIS BANK NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX : Transferred {$5000.00} via ACh from All in XXXX XXXX XXXX XXXX XXXX  to BMO Alto. 
XXXX : XXXX 'd {$5.00} via ACh from XXXX XXXX BMO Alto. 
XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wired {$210000.00} to BMO Alto, who rejected the Wire, charged me {$31.00} Wire Reject Fee. BMO Alto insisted that XXXX assessed this Fee. XXXX stated that BMO Alto didn't know what they were talking about : BMO Alto removed {$31.00} before returning the remainder of Wire to XXXX. 
-- BMO Alto only later stated they don't accept Wires & apologized that their website doesn't mention this (! ). 
-- BMO Alto has 1/ No Chat communication 2/ No Mobile App 3/ No regular Customer Service via e-mail 4/ Long hold times for phone service. 
-- After BMO Alto fumbled my Wire Transfer, I decided against doing further business w/ BMO Alto and to close my Account instead, as BMO Alto had given many indications in a rapidly short amount of time that they had no idea what they were about. 
XXXX : Requested online ACh Transfer of {$5000.00} from BMO ALTO  XXXX Account to XXXX to consolidated my funds. I had waited until my funds were " available '' for Ach Transfers, as BMO Alto had advised. 
XXXX : BMO Alto froze my Account due to their claim of " fraud. '' BMO Alto LOCKED Access to my own Account. BMO Alto refused my request to close my Account and return my funds. BMO Alto is demanding XXXX Verification of XXXX XXXX XXXX Copy of my Photo ID ( driver 's license ) " or else '' they won't unfreeze my Account. BMO Alto claims that if I don't send these two documents, I must wait 30-days for the Account to be closed and have my funds restored to the rightful Owner, myself. 
-- Is the BMO Alto Rep. I talked to in their Fraud Dept. overseas? She claimed they're " in Florida. '' Impossible to verify their e-mail address for sending a photo ID, which opens me to identity theft risks. 
-- I discussed ACh Transfers earlier w/ BMO Alto. I was given no warning they'd freeze my Account. Only that I had to wait for the Funds to become available, which condition I had met.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-18
Company: Experian Information Solutions Inc.
State: OR
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
Account Name XXXX XXXX XXXX XXXX # XXXX, Account # XXXX XXXX XXXX XXXX has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: UNITED STATES MINOR OUTLYING ISLANDS
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
I have reward credit card from Bank of America where I pay {$20.00} a month. I was going through financial hardship but I'm in a better situation now and I was able to pay the entire balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-15
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.

It has been 30 days and you are in VIOLATION of this law because I am a victim of Identity theft. Please delete these items IMMEDIATELY!

These accounts should not be furnished on my consumer report as they are in VIOLATION!!

Under, 15 U5 Code 1681b - Permissible purposes of consumer reports [ a ) IN GENERAL Subject to subsection ( C ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) in accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. 1 NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer 1 am demanding the deletion of the accounts listed immediately These accounts are XXXX XXXX and XXXX XXXX XXXX.. 
there are also inquiries that should be removed because they are unauthorized inquiries which includes XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, and XXXX.. 


Also there is an address that should be removed as well XXXX XXXX XXXX XXXX XXXX. Pa. XXXX XXXX XXXX XXXX Please remove these accounts and inquiries With kind regards Thank you XXXX XXXX

Company response to consumer: In progress
Consumer complaint received 2023-11-08
Company: EQUIFAX, INC.
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
See the attached documents. I want the bureau to start the investigation on these accounts. I am never been late on this account.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-14
Company: EQUIFAX, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. I have asked for the information to be deleted and not just and investigation with these accounts. Still violating my rights and must be removed. They continue to not even read this complaint, its not investigation, its violation of my rights.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-21
Company: FIFTH THIRD FINANCIAL CORPORATION
State: OH
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
My account was Hacked/scammed from fifth third bank. My savings XXXX my checking account XXXX account number XXXX as well as their credit card attached to on line banking account # XXXX XXXX XXXX XXXX over XXXX. I filed a police report with XXXX police report # XXXX. I filed with fifth third fraud department. They have been denying my claim ever since now they are messing up my credit report with their credit card which I told them I will not pay. I hired a company XXXX XXXX  to get my money back. Her name at XXXX XXXX is XXXX XXXX she tried filing this complaint on my behave # XXXX. I received a letter from you saying she filed this complaint on my behave but did not identify herself so I'm filing this complaint my self. I hope you can help me with this I'm been fighting them since XX/XX/21. They had no security in place whatsoever and let them clean out my Life 's Savings. IAll fifth third was worried about is me closing my account which I told them I will not do until I get my money back. They automatically closed account on XX/XX/21 and sent me a check for XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-09
Company: FIRST PORTFOLIO SERVICING INC
State: NC
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened without my consent or knowledge

Complaint:
My name is XXXX XXXX I've been fighting id theft for years I do not own a credit card I filed a dispute but was told account is valid I do not live in XXXX XXXX I live in XXXX XXXX and XXXX before that

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-11
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have 2 accounts that i had exceptional payment history with and During Covid I received a couple late payments that were not due to my fault at all ( and I am not saying latenesses were because of Covid ). It was an issue on the bank or lenders side. This has crushed my credit. I tried to contact them multiple times directly and through the credit bureaus. They removed 1 late payment, while i am grateful for this, i still want all removed because it was not my fault. It was a glitch within their systems that they admitted to.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-26
Company: AMERISAVE MORTGAGE CORPORATION
State: LA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
On XX/XX/XXXX, around XXXX, I spoke to loan officer XXXX XXXX XXXX # XXXX. He was extremely rude. I was shopping for a mortgage refinance loan and he tried to keep me on the phone when I told him I would need to talk to my husband before I move forward with the mortgage. I have the right to shop around and get quotes from other banks. I was told not to hang up and to trust him. I felt pressured into agreeing to a loan. I told him I want to speak with my husband before I decide to proceed and accept the loan offer and XXXX told me, dont call me back. I probably would have agreed to the loan if I had longer than ten minutes to decide if I approved of the loan terms. I felt threatened and pressured. I am woman and of a protected class. I dont think he would have pressured a male applicant the way I was pressured. I feel AmeriSave is violating fair lending laws with their high pressure tactics and possibly UDAAP violations.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-09
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to convey my ongoing concern regarding erroneous late payment entries on my credit report. Despite multiple requests for resolution, this issue remains uncorrected. I want to stress that these late payment entries are inaccurately recorded, and I have provided substantial evidence confirming my consistent and timely payments to XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. Despite my previous attempts to rectify this matter and the supporting documentation I have submitted, the incorrect late payment entries continue to appear on my credit report. I kindly request that you take the necessary steps to rectify and remove these inaccurate late payment entries from my credit report. Please ensure that these accounts are corrected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-06
Company: GOLDMAN SACHS BANK USA
State: DE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
On XX/XX/2021 I applied for a credit card by granting the extension of my credit to Apple Credit Card so that I could in turn use the credit card for educational purposes. However, the company denied me at the end of the application process and advised me that " Unfortunately, Goldman Sachs Bank USA is not able to approve your application right now. '' I received an email from them telling me that this decision was based upon the inaccurate and unverifiable information reported on my credit report. Specifically, due to 1 ) Serious delinquency and public record or collection filed 2 ) Time since delinquency is too recent or unknown 3 ) Proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high. And may I add that this information they received from the credit report they pulled and made their decision based off of is overloaded with inaccurate and un-validated adverse acting information. So you mean to tell me that you didn't even bother with conducting a full investigation upon the information you obtained in regards to the credit worthiness of my application? That is deceptive practices. Now, not only did this company benefit from my consumer credit due to a credit transaction but they also violated me and ran off with their benefit and left me XXXX out with no benefit at all. Like, they literally ran off on the plug on a good sis. This is wild crazy! I was violated and I can literally physically and mentally fell the violations, because I am HURT okay! 

Moving forward this company is in violation pursuant to 15 USC 691 Equal Credit Opportunity Act and regulation B pursuant to 12 CFR 1002.4 ; ( a ) Discrimination. A creditor shall not discriminate against an applicant on a prohibited basis regarding any aspect of a credit transaction. 

As the applicant I applied in accordance with the creditor 's procedures and they in return refused to extend the terms of the business that is a violation and they are not within regulated compliance pursuant to 12 CFR 1002.2 Their adverse action is not within compliance of the CFPB Their adverse action is not within compliance of the ECOA Their adverse action is not within compliance of my consumer rights and do not agree with the company response. Only one side received benefits from this consumer credit transaction and it was not me

Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-08
Company: EQUIFAX, INC.
State: IL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing to dispute the validity of the debt associated with the accounts reported by XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX credit to the credit reporting agencies. I have strong reason to believe that this alleged debts is fraudulent, and its inclusion in my credit report is both inaccurate and damaging to my creditworthiness. 
As per the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ), I am entitled to receive validation and verification of this debt upon request. I hereby request that you provide me with all necessary documentation validating the debt, including a copy of the original contract or agreement, any statements reflecting my obligation, and the chain of ownership demonstrating how you acquired the alleged debts. All accounts listed in Identitytheft are opened not by me and follow the law must be removed from credit report immediately. 
Furthermore, I request that you cease all collection activities related to this account until you have provided the required validation. Any failure to comply with this request within the stipulated timeframe may result in legal action, including but not limited to a lawsuit for violations of the FDCPA and FCRA. 
Please be advised that I am aware of my rights under the FDCPA and FCRA and will not hesitate to pursue legal recourse if necessary. Additionally, I have already filed a report with the Federal Trade Commission ( FTC ) and law agency regarding this fraudulent account.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-03-11
Company: General Motors Financial Company, Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
In XXXX my wallet & personal information was stolen & I experienced identity theft. I alerted all the proper authorities. I also in the past have placed a fraud alert with XXXX XXXX XXXX In XXXX after getting updated credit reports from all 3 credit bureaus I was made aware there was a auto loan with company GM Financial. I immediately went to XXXX police department to report identity theft. I filed a police report & have submitted it to the credit bureaus & GM Financial Company. I wasn't getting any response or cooperation except from XXXX whom finally removed the account. The FCRA fair credit reporting act is supposed to protect me as a consumer. The company & credit bureaus have had well over 30days to provide original authorized documentation to proof this is my account. They have failed to provide this burden. I have been affected & denied housing & other products. I have had to reach out & obtain a lawyer. I am requesting & demanding an account deletion immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-01-07
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AR
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Have contacted Credit Bureaus on numerous occasions to have incorrect or outdated personal information removed, however they are refusing to remove the information stating that item come back validated even though the information incorrect

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-10
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the informationisinaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation