Consumer complaint received 2021-05-26
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I'm not sure how or why the Credit Reporting Agencies are allowed to violate the rights of consumers and completely disregard the Federal Laws. Or, why the CFPB does nothing to hold them in compliance or enforce the Federal Laws that they are supposed to. The three Credit Reporting Agencies are supposed to comply with the Fair Credit Reporting Act yet NEVER do! I have disputed inaccurate, incomplete and unverifiable information on my credit report several times and they do not investigate the items, claim that they do, and the creditors swear to me they are not reporting the information the credit reporting agencies are reporting. On top of that they DO NOT Respond with investigation results that is also required by the FCRA! I have sent a number of disputes by mail and they DO NOT respond with the investigations results even when I send the disputes by certified mail. When I contact them they XXXX  and say they never received a dispute after the XXXX XXXX confirms delivery. How is it that the Credit Reporting Agencies can completely disregard the Federal Law and violate the rights of consumers and the CFPB or the FTC do nothing to hold them accountable? 

I have disputed items that are reported different on all three bureaus, including payment history on accounts. One will have no history, the other will say perfect history and the third will show late payments. If all the information is coming from one creditor how come all three credit reporting agencies report the information completely different? I have disputed this and other inaccuracies several times including, dates, amounts and the status of accounts that are reporting completely different on all three bureaus. THAT IS ILLEGAL! All information must be 100 % Accurate, Complete, and Verifiable. I have disputed these inaccuracies on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX and let the credit reporting agencies they are violating the law and I get nothing in response, they do not correct, complete or verify any information. I contact the creditors and they tell me they are not reporting the information the credit reporting agencies are reporting which proves they are not conducting investigations or complying with the Federal Law as required by the FCRA. They used to send a form letter stating they completed an investigation yet still report the inaccuracies the exact same way. In most cases you can just look at the account and see that what they are reporting is wrong yet they never correct it. Now they don't even respond at all. The FCRA states they are required by law to respond within 30 days, THAT NEVER HAPPENS, and now they don't respond at all! I can understand with COVID not being able to respond in exactly 30 days but to not respond at all is egregious! How are these corporations allowed to take advantage of consumers and report information that is untrue which is making it more difficult financially for Americans to recover from the financial crisis of a pandemic. The credit reporting agencies should be held accountable and hopefully the CFPB will do their job here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation