Consumer complaint received 2022-02-07
Company: SANTANDER BANK, NATIONAL ASSOCIATION
State: RI
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/XXXX I opened up my bank account at Santander Bank BRANCH # XXXX Purpose was my XXXX  passed away XX/XX/XXXX, My XXXX informed me to open up a bank account we was receiving an inheritance from my deceased Uncle of an estate for XXXX it was wired to my checking account on XX/XX/XXXX also same day transfer XXXX dollar called my account on XXXX  XX/XX/XXXX I called Santander Branch # XXXX to let them know ahead of time that I was coming to withdraw a lumpsum I have not received my debit card at that time the manager of the bank said only XXXX was available at this and XXXX hrs for the rest to be available arrived at Santander Branch around XXXX and was told I had to sit and talk with someone because a block was put on my account. So I sat down with an employee from Santander Bank she proceeds to someone with, I was told as i just buried my XXXX that I was not allowed to have access to my families inheritance with no explanation and not to mention also could not access the XXXX dollars I opened the account which was told to call tomorrow. So I called Tomorrow and it was still blocked, I went down to the bank where they gave me a number to call XXXX I called them and they said the block was because of a new account so XXXX days later I called them back and the block was still there. XXXX weeks later the block was still on numerous phone that were recorded to wired departments so I woke up and decided to go the main Santander Bank also received in the mail from Santander Bank a funds transfer notification COVER PAYMENT INFORMATION so the vice president of the bank had me go into his office this was the day before XXXX I couldnt even buy my childrens and XXXX no presents because of this.But the vice president showed me nothing but respect, sympathy.XXXX  XXXX XXXX call wire deparment talk to a man we called my unlce on XXXX way told them if they do not release my money to please wire back to his account thhey said theyy was gon na call at XXXX XXXX which theyhe was reaching out to analysis he finally emailed back XXXX  me to go down to back and they was gon na release my money called main branch just to let them kmow i was coming down and good news that i thought he XXXX me to wait until he called i told him i been waiting a month now so i waited branch about to close i went in and block was still on so next called wire -department a lady told to go down to bank and have them call wire department and they will give them instructins to release my money i get down there went to a lady at santander bank she called i was there foeb about an hour then she said to me we are going to release all of my money how much did i want in cash and the rest will be in a check and they was closing my account i said what did i do and so you mean to tell you held my XXXX plus the XXXX i used to open up account for a month so i asked why are they closing my account she said Santander made a decision to no longer bank with me i was in shock disbelief humiliated so she said theyb will give me XXXX in cash and rest in check i said so we go to teller the said to lady did she sign the paper so she gave me a paper and it said i am requesting to close my account i tod her im not signing that cause i did not request to close my account santanders bank made that decision so went bak with she called wire department again and they said i only way i could take my money is all in a check cause i didnt sign a paper that was not true i said just reword it that santanders bank XXXX  to no longer bank with me with no explanation so i took my check went to XXXX XXXX  the next day which was XXXX that monday was holiday so check cleared that thursday so from them giving me the check still had to wait anthoner XXXX days for it to clear so XXXX  altogether santanders bank held my money no explanaton and they are have my XXXX dollars i used to open my account they did not give it to me and in the documents they sent a letter still saying i requested to close my account and that false

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation