Consumer complaint received 2021-05-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2021 Bank of America closed my checking account due to " fraudulent activity ''. The account had {$12000.00} at the time of closure. And I later received a check for {$2600.00}. Therefore they kept {$10000.00}. This is the total amount of transfers, I had into my checking account from roommates at the time that either owed me money for rent, or needed cash, and didn't have access to their Bank of America EDD prepaid account card. So I kindly allowed them to transfer funds into my account and I then gave them the money the same day. 
But on XX/XX/2021 one of the ex-roommates, XXXX XXXX, transferred {$3300.00} into my checking account " accidentally '' he says, and without my permission. He owed me rent previously and paid it by transfer, so my account information was already in his account. 
This ex-roommate had been recently kicked out of the house for stealing from me, so I wanted nothing to do with him. So as soon as he told me he " accidentally '' transferred {$3300.00} I immediately transferred it right back to him using XXXX in my checking account. And I didn't figure out till later that he called Bank of America right after he transferred and made a fraud claim, claiming he did not initiate the transfer, and that I must have fraudulently gotten access to his account. He did this knowing that I immediately returned the {$3300.00} to him, and was hoping Bank of America would also give him the {$3300.00}, which they did. So he ended up with {$6600.00}, and I ended up out {$10000.00} due to the lack of investigation by Bank of America. Had they done the proper investigating they would have seen that I returned his money and that his fraud claim was nonsense. And since all this I have made fraud claims on all of the transactions at hand. 
Now I realize their policy states you can only transfer from EDD prepaid account into your own account. And would have never allowed the other roommates to transfer money to me. I have copies of my account transactions where you can see the transfers in, and my transfer out or withdraw from ATM to give the roommates access to their cash. I obviously regret allowing this to happen because they ended up keeping {$10000.00} of my hard earned savings, all while claiming it's EDD money, which as you can see isn't the case. 
I am not trying to get something that isn't mine here, I just know that if they would have listened to me or investigated in the slightest, they would have at least returned my {$3300.00}, and at best returned my {$10000.00}. Either way, I can no longer open a bank account now for 3 or 5 years because of this " fraud ''. I really would like this taken off of my credit, or at the least worded differently, because it looks like I am some kind of thief, when it was clearly a misunderstanding on both our parts. Thank you for any and all help with this. I really appreciate it. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation