Consumer complaint received 2023-05-10
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
My home had an over water flow, my insurance company issued a check for the repairs. The first check was made out incorrectly to my first mortgage company and not my current mortgage company. Had to have the insurance company re-issue the correct check so at this point that pushed our project well behind time my daughter is getting married XX/XX/XXXX in our home the contractor need to start the repairs on my home pretty agreement XX/XX/XXXX in order to get the repairs done in a timely manner, I received the check on XX/XX/XXXX. I took the check to Wells Fargo. I walked it inside the branch with all the documents, supporting the check from the insurance company and from the mortgage company I didnt ask the teller how long this check would take to clear reason being, I am pressed for time, she didnt deposited the check gave me the outline of when the funds would be available the first {$220.00} would be available on XX/XX/XXXX the second would be {$5300.00} on XX/XX/XXXX the final balance of {$20000.00} would be available on XX/XX/XXXX. I received an email XX/XX/XXXX stating that my funds will be held for an additional week due to the check maker has not produced the funds either then call XXXX my insurance company to confirm what is going on with the check XXXX informed me that there was no issue with the check and this is an issue with my bank and not them. I didnt call back Wells Fargo explain to them exactly what XXXX said to me day then told me I need to go into the branch and get further information either, then went into the bank spoke with the branch manager. XXXX XXXX XXXX : ID XXXX. She then informed me that the funds would not clear, and they were issues with my check. I didnt ask if I could get the check back and I will refer it back to XXXX XXXX She then told me that thats not possible the check is in process. My response was if the check is in process and not cashed why cant I get it back, she told me that the check code was refer to maker. I explained to the branch manager time is crucial my daughter is getting in less than a month and its crucial that I have my home back to where it needs to be in order for my daughters wedding to go smoothly. XXXX asked, why was I given the specific dates on clearance of the check and now the check is being held with no reason I contact XXXX my Contractor assured me he contact the accounting department, and they was no issue with my check. The check has been cashed and cleared, and there is no issue behind the check that was issued to me. I didnt contact the XXXX XXXX XXXX . I filed a complaint after the complaint was filed. I received an email from Wells Fargo and the XXXX XXXX XXXX saying that the two correspondent was done, I didnt called Wells Fargo with the person. The person that was handling my account name is XXXX. I took the time and explain to the gentleman my situation. I explain my timeline, and I ask what was wrong with the check he could not give me a clear answer. First, he told me that loss prevention was looking at my check in my transaction, I asked why he didnt have any reason, I then said I dont understand what is happening. I refer to all the emails I got from Wells Fargo to him. He told me that the check is saying refer to maker. I then told him that I have several emails point of contact with XXXX stating that there was nothing wrong with my check. I need those funds immediately so I could move forward with my home repair he then told me it was their decision they were holding the check and that is the bottom line and there is nothing else that theyre going to do for me and my check in close are the emails from XXXX stating that theres nothing wrong with my check including point of contact my Wells Fargo receipt and other supporting documents to my issue I am in a desperate situation. My daughters wedding is going to be ruined because my home is not going to be repaired in time. Wells Fargo is telling me that my check will not be available till after the XXXX that puts me in a bad place with my Contractor and the plans for my daughters wedding in Wells Fargo can not give me any information on why my check is being held for no reason at all Ive had several bad encounters with Wells Fargo. My husband have insist that I transferred banks, and at this point, thats what I will have to do but it does not resolve the issue on hand right now to get my funds to move forward today I opened up my mail and here it is a check from Wells Fargo where they violated me an overdraft fees almost a year ago and constantly getting these checks from them a {$35.00} check for overdraft fees. It has been a bad relationship with Wells Fargo. I kept the relationship because I wanted to trust him. Its been over 12 years now I have been with Wells Fargo and I dont understand why this is being done to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief