Consumer complaint received 2017-05-08
Company: EQUIFAX, INC.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
A few months back I discovered that my social security number had been compromised and used to create what police told me was a " shadow account '' which is when bits and pieces of different peoples info are aggregated to create  XXXX  new false identity. I went through the process of fixing this by working with the police and the  XXXX  major credit bureaus.     Recently I was trying to secure financing for a purchase. I am currently sporting a  XXXX  credit score, and have just under {$50000.00} in lines of credit ; I 'm in pretty good standing. However, upon credit check I was denied as Equifax told the financier that I ( for all intents and purposes ) did not exist. Upon reaching out to Equifax they determined that this was indeed the case and told me to reach out to my banks. After speaking with  XXXX   XXXX  and  XXXX  they both told me that not only were they reporting all of my information correctly to    Equifax, but that they were also able to see my credit report from Equifax o n their end.     I thought to myself " well great, everything must be fixed '', but decided to do my due diligence anyways and called Equifax. Once again ... I was not in their system and they instructed me to send in a fax with a copy of my social security card, and driver 's licence.     Simple enough!     I did so and allowed for  48 hours to process as they had told me. I called back in two  business days later and was told that the fax did not have my contact info on the cover letter so they could n't accept it. Sweet.     I go ahead and get all my information together again and send it over via fax and this time was told that the images were not legible ... Mind you, the images took up a full half page of printer paper each so I found this odd since the cards were probably about  10x t heir actual size. No matter! I 'll blow the images up even bigger ( also mind you I could read every single number on the license and social card on my iphone  XXXX  which has a  XXXX  inch screen without my glasses on ).     So I blow the images up even larger AND attach a  XXXX  page   XXXX   credit report AS I WAS ASKED TO and call i n three days later to be told 1- we still ca n't read the social or licence 2- we did not receive the   XXXX   credit report 3- you 're going to have to just send it through mail and w a it 30  - 60 days for processing I 'm a younger guy so maybe I 'm just not familiar enough with fax machines ... but what kind of ink are you guys using that is SO hard to read?     Additionally, why is it that   XXXX   and  XXXX  have no issue whatsoever verifying my identity but you guys are incompetent in this matter? Without a doubt  XXXX  of the most absurd processes I 've ever been through and I genuinely left out half of the other ridiculous nonsense ( like the fact that the call center rep has to put me on hold for 15-20 minutes while finding the physical print out from the fax machine ) in the interest of time.

Company response to consumer: Closed with explanation