Consumer complaint received 2023-07-11
Company: WELLS FARGO & COMPANY
State: IA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I tried puting the details in the online form but wasnt sure it went thru. I did call them back but wasnt clear why they were calling becuz i was waiting for a response from your company. 

The main complaint was approx XXXX XXXX  I was on XXXX XXXXXXXX  with my employer and i had heard about the government programs that may help. I called Wells fargo and they said i qualified for a 3 month deferral that would be put at the back of my loan and if i needed more help then call back. I did this over 18 months because i was still on XXXX leave but every three months told the same thing it wuld go to the back of my loan. Then in XX/XX/XXXXXXXX  i was denied to go further i was told the program wuldnt allow past 18 months. At the time explained my situation was still the same and had no income until i can go back to work. They helped me do a over the phone appeal. They came back and said my only option was a short sale or pay approximately XXXX to bring current. I said they advised me every 3 months and told me it wuld go to the back of my loan. I complained they werent following wut they told me every 3 months and also sent a letter each time with basically the same as i was told when i called each time. 

So at that point i was freaking out that im going to lose my house. My parents loaned me the XXXX to bring mortgage current in XX/XX/XXXX. Hoping to go forward with thier program or that my doctor 's wuld release me anytime. Im still on XXXX the stress of what they did worsened my XXXX  XXXX and feeling taken advantage of. Because i culd have chosen a differant solution if needed it. But when i started it in which i was current on my mortgage and culd have attempted other options because i was still on XXXX XXXX and getting paid my short time and long term XXXX payments. When that ran out i used my life savings to stay a float until i had nothing left. And now in a wirse situation becuz of wells fargos misuse of a government program and explination of the terms of the deferral. 

I also was in a similar situation which is another complaint. i filed XXXX  XXXX reorg and it was discharged in XXXX wells fargo was only one that was the reafirmation. A couple yrs later i called when i found out they hadnt been reporting my loan. They then proceeded to tell me they didn't reafirm and as long as i continued paying they wuld not foreclose. Which i was never advised by the court or by my attorney that they didnt reafirm. I dont think that practice is legal becuz that wuld have left me unsecure in the XXXX  XXXX in whuch wss the reason i filed XXXX  XXXX. Causing me other stress that made me insecure that if something happened they can do wut they want to take my house or change terms of the loan i had under FHA and wasnt aware wells fargo did this. I also asked about how doing the government program in XXXX they convinced me to take advantage of and the XXXX XXXX XXXX wuldnt affect going into the program or forclosure for deferred pymnts.. 

Its been a crazy time of almost 13 years with them money for attorney to reorg then a loan to undo the 18 months of lies under the governnent program offered by wells fargo at a point i didn't have to make that type of decision. But was on a lower income from XXXX insurance and thought that if i took advantage of the program aai culd stretch out my life savings further if i hadnt gotten back to work yet. 

How can they do these things. I was trying to make better decisions but was taken away from other options i culd have taken advantage of. My credit was good and i still had my XXXX income to take advantage of a better decision. Its like their intentions were to eventually leave me options that stuck me into losing my home. It made me go XXXX and XXXX  XXXX that worsened my health. 

I did give in and started process for SSI and or XXXX  that i am still awaiting their decision. They go back a year of these XXXX XXXX in which can catch me up on my mortgage. But back up plan right now is putting my home for sale the property tax assesment has my property at XXXX and i believe i owe around XXXX so i can pay my parents back since they are on social security and tapped into thier life savings to help me in this mess werlls fargo put me in. Pay mortgage off and find a new home.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation