Consumer complaint received 2021-03-09
Company: CITIBANK, N.A.
State: CO
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
I responded to an online offer from Citibank for a {$700.00} bonus for opening new checking/savings accounts. The offer required me to open a new Savings account and a new checking account, deposit {$50000.00} within 30 days and maintain said balance - over both accounts - for at least 60 days after that. I had to apply for the offer online only, and I did so from the correct page. I opened both accounts with an initial deposit ( each ) of {$25.00} on Saturday, XX/XX/XXXX, and these accounts appeared in my online profile on Monday, XX/XX/XXXX. On that day I transferred {$50000.00} into the XXXX account, and that money appeared in the account on XX/XX/XXXX. From XX/XX/XXXX onwards, I therefore had to maintain that balance for 60 days at least to qualify for the {$700.00} bonus. Around XX/XX/XXXX - well after the 60 days - I rang Citibank to see when the {$700.00} would be credited to my account, and I was specifically told that yes, I had satisfied all of the conditions for the offer, and that the {$700.00} would be credited by XX/XX/XXXX. On XX/XX/XXXX, the {$700.00} has still not appeared, so I called Citibank again, and was told by " XXXX '' - who confirmed this with a " personal banker '' that the {$700.00} would be added to my account " today ''. On XX/XX/XXXX the {$700.00} still had not appeared, so I rang Citibank again and spoke at great length with " XXXX '', who also then spoke with a " personal banker '' on my behalf. At first XXXX said that they couldn't find the " promotion code '' that should have applied to this offer, but when I asked why this had been confirmed as being satisfied by TWO previous Citibank representatives, he said he would " check again '' and - having done so - did indeed see that the promotion code was there. He then said he would file a " request '' for an investigation on why this offer had not been honored by Citibank. That request has the following ticket number : XXXX. He told me it would be another " 5 business days '' before that request would be addressed. I 100 % satisfied every single requirement of this offer, and Citibank has had my {$50000.00} for 155 days now. I have earned a total of {$19.00} interest on this money, and only did this to try to get the {$700.00} bonus. It seems Citibank is trying to cheat me out of this after I have diligently satisfied all conditions and trusted them with my money. They have made a great deal more than this {$700.00} on MY money during this time, and it is frankly criminal that they can get away with this flagrant abuse of a faithful customer. I have my internet browsing records from early XXXX, XXXX, and can prove that what I was is true ( see attached ). All of the above information can be easily verified - and has been - by Citibank, but still the offer has not been honored.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation