Consumer complaint received 2021-09-02
Company: World Omni Financial Corp.
State: AL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
Very recently I was referred to this bureau. Corona hit in XX/XX/XXXX. XXXX XXXX XXXX was purchased using Toyota financing ( SETF ) in XXXX. Every payment of XXXX ( XXXX ) a month was made on time. When COVID-19 hit, there were many obstacles surrounding my family, all due to this virus. I became two months behind. XXXX XXXX. XXXX, I made a payment, which paid XXXX. XXXX I made a payment and a half, which covered XXXX and half of XXXX. I planned to pay 1 1/2 payment in XXXX, which would have covered the rest of XXXX and XXXX. XXXX, Id pay a double, covering XXXX and XXXX. I would do another double in XXXX which would cover XXXX and XXXX. On my dashboard with them I had the option to skip or put a payment on the end of loan, but did not hit this option, my plan would bring me up to date. With no warning or insight, as I was an on time reliable customer, my vehicle was repossessed late in the night during the month of XXXX. My loan was not 3 months behind ( 90days ). I also understood that the finance company ( SETF ) was honoring and helping its customers with COVID relief. This was going to be a blessing, and I was not going to hinder my loan by being put back a month from paying the loan in its entirety. After the vehicle ( my only transportation ) was repossessed, I talked to a financing person at SETF to reclaim my vehicle. They informed me that I would need an amount somewhere close to XXXX to get my vehicle back. This was way more than I owed to date. I asked about my offer on the dashboard and would they please work with me, I had been a good customer for two years leading up to XXXX. I also asked about COVID relief. I was informed that that did not apply to me. Puzzled, I then asked how they would not apply their relief to my loan and why was this offer on my dashboard. I had clearly been affected by this interruption of all the people of this world. How was I not included. I was very much discriminated against. I am still struggling without a vehicle. I lost power after this, cause I was unable to resume work. I also lost internet and phone service and struggled in obtaining unemployment. My husband was at high risk for XXXX, he has almost unmanageable XXXX and at the time was at high risk, the survival rate for his condition was grim according to healthcare professionals. Ive still not received any unemployment. There are XXXX in my household. XXXX adults, XXXX minor child. Due to the abrupt and discriminating actions against my family, I am still unable to return to work. I have no extended family that could help, they have all past away. I only wanted to work and pay my debts to continue purchasing my XXXX XXXX XXXX. I am leaving out that this loan, from the day opened for purchase was not mathematically corrected as I did not want Gap insurance or extended maintenance. They had already figured these options in my loan causing interest to accumulate to their advantage. They would not refigure without these options giving relief to my monthly payments. They continued to tell me it would come off as the loan paid off. With these option included in my loan agreement and remaining throughout the loans entirety, it caused the interest percentage to be configured with a higher amount which would pay them money not agreed upon. Just plain theft. After repossession and sell the money still showing I owe is the money for gap insurance and maintenance, again I did not agree as it was an option. Im sure there are billions taken advantage of by this financial institution. Please help me.

Company response to consumer: Closed with explanation