Consumer complaint received 2021-03-31
Company: BMW Financial Services NA, LLC
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have disputed there items with the XXXX  - unsuccessfully. 

I am XXXX XXXX, and I am submitting this complaint, and then on my own. 

BMW Financial, - this complaint is specific, and in regards to your reporting ( XXXX ) mandates for accurate reporting, and investigations to resolve or remove erroneous data on consumer reports. 

While life happens, when it does - I ask that whatever being said is complete and then accurate. Reporting - literally, is taking true data from a source and displaying it properly to all interested parties, and especially the consumer itself. 

The supporting anchor of this complaint is XXXX, its standards and the XXXX  's request to get data in this format. The additional feedback is based on normal standards of integration from one system to another, calculations built on that data - and the resulting impacts when the technical directives are not followed. 

ALL XXXX 's define XXXX as the industry standard. XXXX - or programs whether home grown, off the shelf of that of the CRA - have a standard. The data at the XXXX  - its reporting, shared data across credit platforms, is incomplete and then inaccurate. 

I am attaching screen shots for you - the DATA FURNISHER - so, that its clear what is being produced and as a result of data you are sending.

( XXXX  ) This account is CLOSED -- -- Please note and resolve the following on this tradeline, and across ALL CRA 's you as a DATA FURISHER - REPORT TO : 1. Description of account you send " XXXX XXXX XXXX SERVICES ( CLOSED ) '' 2. Payment/Rating/Balance History was wiped out to inception - you sent it previously - and now its gone and since " 30 '' and should be there to support this tradelines progression and dates published 3. TERMS FREQUENCY - should be NULL - the account is closed 4. Terms Duration - says, 3 ... ..so, if true this account was paid off at month three and BAL equals XXXX XXXX ...? 

5. LAST PAYMENT 's ACTUAL PAYMENT is missing, and the PAY/NAL/RAT history is now blank and makes it impossible to confirm its accuracy 6. XXXX XXXX is inaccurate 7. Date of Last Payment - and XXXX XXXX do not JIVE - and when there is an actual balance that was reported 8. Activity Designator -- - is blank, and should not be 8. Date CLOSED is = BLANK/NULL, and can not be - how?

9. Creditor Classification - Unknown, I am sure you report what you are - but its BLANK Delinquency 10. First Reported - can not be true, and because you are mandated to report MONTHLY 11. Then - You, are using comments, to store data when even in lax standards - can never be used in algorithms that calculate a score - let alone something like interest you calculate for consumers daily - you/your users use a dedicated field, not a text box. ( Activity Designator ) 12. The High Credit - Monthly Payment, and then final Balance due are all reported erroneously - there are fields to track them all, but your reporting does NOT share the required - details. Making it erroneous.

In XXXX  - well, its XXXX. Your data you send, and as a DATA FURNISHER - is well, inconsistent as in XXXX. Please - FIX THIS TRADELINE so t
hat is is compliant with XXXX, or delete it

Company response to consumer: Closed with explanation