Consumer complaint received 2020-02-27
Company: HYUNDAI CAPITAL AMERICA
State: FL
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Please review summary of events below : - Completed 36 mo. lease with KIA Motor Finance on XX/XX/XXXX.

- All monthly installments paid timely and in full.

- Per KIA lease agreement ; a final bill with termination fee & wear / use charge should have been generated and billed to me.

- NO billing nor any other form of notice was ever emailed nor mailed to me ( I have never accepted paperless billing ).

- XX/XX/XXXX : I notice very steep drop in my 800+ credit score to mid 600s - It is verified that the issue is caused by a derogatory filing made by KIA against my personal credit for non-payment past due over 90 days.

- THIS IS THE ONLY NEGATIVE ENTRY IN MY ENTIRE CREDIT HISTORY.

- KIA is contacted about issue on XX/XX/XXXX and a copy of the bill is requested for review and processing by my accounting dept..

- I am told bill is {$490.00} corresponding to : {$400.00} - Termination Fee + {$55.00} - Wear charges + Late fee. I request bill be sent by email and USPS for processing and payment.

- NO billing is sent by KIA by either means so on XX/XX/XXXX they are contacted again about the same issue.

- Service rep is advised of my prior call of XX/XX/XXXX and my request for billing. She is also given name of the service rep. whom I originally spoke with to see why no billing was provided on that date. She verifies that the service rep I spoke with on XX/XX/XXXX DID request my bill from another dept. at KIA and that to date they had not answered this request ; reason for which billing continues to be unavailable and was not sent.

- The service rep explains that the original charges of the pending bill were generated " upon sale of my leased vehicle on XX/XX/XXXX '', but that in fact no billing had been sent to me.

- In an effort to assist, the service rep. agrees to formulate an email letter ( attached ) confirming amount due of {$490.00} and include copy of wear / use report which supports charge of {$55.00} for minor scratches. The letter and report are emailed to me whilst on the phone with service rep..

- Full payment is processed electronically on XX/XX/XXXX and email to KIA is sent requesting acknowledgement of receipt of payment and that corrective action be taken for their filing against my credit ... ..No response is received to date.

- Certified letter is sent to KIA with confirmation of payment and requisition for corrective actions.

IMPORTANT NOTE : Per KIA ; all conversations sustained with service reps are recorded and will therefore serve to fully support my points. Other statements made by the service rep will also confirm that they sent never sent billing ... etc ...

Evidently, the internal procedures and dysfunctional inter-departmental workings at KIA have placed me in a position of involuntary default with respect to the payment of an obligation of which they STILL have not duly notified me. However, they were very efficient at filing a derogatory claim against my personal credit which average score was 800+ until this event ( credit chart attached ).

To make matters worse ; I am currently up for evaluation of my personal credit line with one of my banks and this KIA event will result in significant damage to me personally. KIA 's actions have been totally unilateral, extremely prejudicial to me and have severely damaged my personal credit record which I guard fiercely.

I am at a loss as to what actions I may take to oblige KIA to take corrective actions and recuperate my prior excellent credit score. I can not assume that it is legal for a company to create damages to client as a result of their internal business practices.

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation