Consumer complaint received 2020-12-13
Company: Netspend Corporation
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Trouble using the card
Sub-issue: Problem adding money

Complaint:
Brink 's Money All-Access ( Netspend ) Account XXXX XXXX Application supported by company XXXX XXXX - XX/XX/XXXX Ability to take image of front & back of check, when button pressed to process, the option closes the application. 
XXXX  hasn't worked since XX/XX/XXXX Company won't acknowledge problem is theirs! 

Comments from other customers : User reviews XXXX XXXX XX/XX/XXXX I have been trying to load 4 checks for three days now. I have called and spoken to 4 pepple and changed my password 3 times and reloaded the software 3 times to no avail. I have never been more frustrated in all my life with a company, their product, their customer service AND THE FEES THEY ARE GONN ... 

XXXX XXXX XX/XX/XXXX XX/XX/XXXX does not work. It kicks you back and crashes every time. Uninstalling and reinstalling did not work. It worked great before. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX XX/XX/XXXX NOT working! MOST INTERESTING - THIS PROBLEM STARTED HAPPENING WHEN THEY SWITCHED TO XXXX XXXX!!! Hey, BRINK 'S, the " fix '' didn't work! Last " bug fix '' was back in XX/XX/XXXX - look at XXXX XXXX App  Reviews - all problems with XXXX XXXX XXXX STILL Happening!!! 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX App wil not open XXXX XXXX XX/XX/XXXX Terrible. I've tried to deposit a check for 2 hours now through the mobile check load and I'm having the same exact issues as everyone else. No my app doesn't need to be updated and it still won't deposit. I emailed them so hopefully I get an email back. 
NetSpendXXXX XXXX, XXXX A fix was recently released to resolve a known issue relating to depositing checks via the mobile app. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Love this job thanks NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX. 

XXXX XXXX XX/XX/XXXX 2 Will not open " XXXX XXXX XXXX '' It. Simply. Will. Not. Do. It. I have uninstalled and reinstalled the app several times. Shut down the phone (XX/XX/XXXX) and restarted several times. Reviewed all permissions for this app and every other app I have. Nothing makes a bit of difference. Oh, by the ... 
NetSpendXXXX XXXX, XXXX A fix was recently released to resolve a known issue relating to depositing checks via the mobile app. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 1 Need to fix crashing. Ive uninstalled 4 times how long can we expect this seems like an ongoing issue on this platform. 
NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. 

XXXX XXXX XX/XX/XXXX Keepscrashing NetSpendXXXX XXXX, XXXX Hi, what problem did you face in the app? Please write to us at XXXX  so that we can troubleshoot the issue. 

XXXX XX/XX/XXXX 6 Have been trying to deposit a check. I can sign in, and tell the app I want to capture a check. However, once I am able to get photos of both sides the app appears to be processing, then it signs me out. Yes, I have the most recent version of the app. I downloaded it XX/XX/XXXX. The only assistanc ... 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Awareness of thieves NetSpendXXXX XXXX, XXXX Thank you for the 5 star rating. If you have any questions, please email us at XXXX 

XXXX XXXX XX/XX/XXXX Love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX 

XXXX XXXX XXXX XX/XX/XXXX I love this wonderful ATM card it works great recommend it to anyone NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX 

XXXX XXXX XX/XX/XXXX 1 After like 5 check captures, app started messing up and logging me out NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 1 This is a total inconvenience the update does the same XX/XX/XXXXthing, account over drafted because I can't deposit and things are going thru. Have Uninstalled, reinstalled ran a program cleaner and still NOTHING. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Great service NetSpendXXXX XXXX, XXXX Thanks a lot for your rating : ) XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXXis not working I kicks u out. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX  if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 3 Same problem as a lot of others, mobile checkload not working for several weeks now. Time to go elsewhere since you can't seem to fix it after all this time. And yes have updated several times!!! Your gon na lose a lot of customers with as long as its taking you to get this fixed. Very sad. 
NetSpendXXXX  XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX It keeps kicking me off.it want load NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. 

XXXX XXXX XX/XX/XXXX Havent been able to log in to my account for some months and still can not and custo.er service is terribke act like they cant help me out NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX 

XXXX XXXX XX/XX/XXXX 10 I've been using Brink 's and this app for almost 4 yrs. I enjoy the card and the app their convenient and easy to use. Except for the XX/XX/XXXXhas issues, usually logging out and back in fixes it, the last 6 weeks tho I can't get past the verification, I get kicked out of the app completely .... 
NetSpendXXXX  XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX XX/XX/XXXXstill isn't working NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX I think y '' all are doing a great job, but I think y'all need to question people alittle more on the vise and mastercard a little harder .... 
NetSpendXX/XX/XXXXXXXX Thank you for your 5 star rating. if you have questions about your card, please email us at XXXX 

XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXX does not work it just crashes NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 1 Fix your check cashing option on your app. And while your fixing that part, fix your customer care help too! They are useless. They do not understand what they are doing. Maybe more classes or better skilled workers. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 1 this is the worst app ever you can't use the mobile app it kicks you out it locks you out I'm locked out of my card and I've never even put money on it it's ridiculous don't never get a brinks prepaid card worst app ever be NetSpendXXXX XXXX, XXXX Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at XXXX Thank you. 

XXXX XXXX XX/XX/XXXX 1 Had a new brinks card and i had active it and when i didnt know the pin i was trying to reset/ change it but brinks locked my account and never told me why after i called them about changing my pin number to the card because i had forgot it and they never gave me the direct number to call about me c ... 
NetSpendXXXX XXXX, XXXX Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at XXXX 

XXXX XXXX XX/XX/XXXX NetSpendXXXX XXXX, XXXX Thank you so much for your encouraging star ratings! 

XXXX XXXX XX/XX/XXXX 1 Had two paychecks returned because you did not roll over to the new account.. The company that i left did that for me when one account closed and a new one open.. Not happy about that.. Other than that i love brinks. 
NetSpendXXXX  XXXX, XXXX Hi, we'd be happy to see what happened with your account. Please contact us at XXXX 

XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXX is having issues NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 3 The XX/XX/XXXX dosent work no matter how many times u uninstall and reinstall or update the app. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX 

XXXX XXXX XX/XX/XXXX 2 I'm not sure of whats going on. This is my situ. Every time I try to autoload, deposit a check through mobile device it just shuts down when I try to activate the system. Looking for suggestions NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 2 Your update didn't work! Your app still XXXX! XX/XX/XXXX 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XXXX XXXX XX/XX/XXXX 2 App doesn't work. Can't upload a check. I also see that other people are saying the same thing. Your responses to the situation sounds like it's computer generation responses. Horrible business practices NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 14 XX/XX/XXXX doesn't work. It crashes and kicks the user out. Reaching out to customer service they just placate like the responses here, saying to uninstall/update the app. Doesn't help, it's still broken, and Brinks doesn't seem to care. My advice would be to close the account, stop direct de ... 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX  if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXX no longer works NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 2 I'M TAKING MY MONEY ELSEWHERE, I CANT MOBILE LOAD A CHECK LIKE I USE TO. YOU HAVE BEEN AWARE OF THIS PROBLEM SINCE IVE BEEN TELLING YOU ABOUT IT AND HAVEN'T FIXED IT. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX  if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Want let me reset the password NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX. 

XXXX XXXX XX/XX/XXXX 1 Unable to get into the account or the app. Contact the customer service awaiting response. 
NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. 

lil pranksters XX/XX/XXXX love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX 

XXXX XXXX XX/XX/XXXX 1 Been trying to load a check for a week now and the app keeps crashing, and apparently I'm not the only one with this issue, could you please fix this ASAP NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX  if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 2 You keep saying you have released an update ... ..I have downloaded the latest version ... ..there is NO OTHER UPDATE ... ..YOUR MOBILE CHECK LOADING FEATURE IS STILL NOT WORKING. Instead of sending everyone on a wild goose chase let us know if your aware and actually working on the problem. 
NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Spectacular NetSpendXXXX XXXX, XXXX Thank you! If you enjoy using the app, please rate us 5 stars. It would encourage us to continue improving the product! 

XXXX XXXX XX/XX/XXXX Great NetSpendXXXX XXXX, XXXX Glad you like it! : ) XXXX XXXX XX/XX/XXXX 2 I am trying to use the XX/XX/XXXX in the app and i get to the point whebbthe little pop up says agree to accep the terms, i push agree and the app closes out and i re open it and its logges me out and i jave to start all ivwr. I STILL havw nit been able to deposir my checks. 
NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX I lick it NetSpendXXXX XXXX, XXXX Dear User, thanks for your support. If you like us, please encourage us with 5 : ) XXXX XXXX XXXX XXXX XX/XX/XXXX 2 Still can't upload your checks brinks get your system up to date ... .. a lot people depended on that feature NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 27 Don't fix issues correctly. 3weeks have tried to use XX/XX/XXXX, after photos are taking an click to submit, the app stops. I've contacted your company repeated and issue never fixed. You requested I contact ingo money to resolve the issue. I did, yet no response. An I don't believe it's their i ... 
NetSpendXXXX XXXX, XXXX Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app? Please contact us at XXXX 

XXXX XXXX XX/XX/XXXX 3 This app doesn't work for downloading your checks it keeps closing NetSpendXXXX  XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Excellent NetSpendXXXX XXXX, XXXX Thanks a lot for your rating : ) XXXX XXXX  XX/XX/XXXX 2 DONT LIKE THAT I CANT UPLOAD A CHECK AND I JUST GOT MY CARD!!!! 
NetSpendXXXX  XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX They responded back within 1 hr. I appreciate it NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XX/XX/XXXX 5 XX/XX/XXXX still not working. I was told to download the new version of app. It's not netspend it's Brinks. Please stop telling people to download the netspend app because it will tell you to download the brinks app. Please fix mobile check upload fast! Work on the Brinks app not the netsp ... 
NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 4 I've been using brinks for a while but now when I try to mobile upload a check it does not work and customer service keeps saying it should be fixed already and nothing gets done to fix this after slreading reviews I see I'm not the only one with this problem NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Awesome NetSpendXXXX XXXX, XXXX Glad you like it! : ) XXXX XXXX XX/XX/XXXX 2 I uninstalled and reinstalled the app 4 times and it still kicks me out of the app after the pictures of the check. This app worked before. I'm about to close this account ... 
NetSpendXXXX  XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX A very good app NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX $ XXXXfor emergency garage hit n run. 
NetSpendXXXX XXXX, XXXX Thank you for the 5 star rating. If there is anything we can do for you, just let us know at XXXX 

XXXX XXXX XX/XX/XXXX okay, sufissient NetSpendXXXX XXXX, XXXX Hi! We are glad that you like our app. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating. Thank you very much. 

XXXX XXXX XX/XX/XXXX Great app NetSpendXXXX  XXXX, XXXX Thank you very much. Keep using it : ) XXXX XXXX XX/XX/XXXX 3 Yall said yall just fixed theXX/XX/XXXX XX/XX/XXXX but i just tried and same thing thays been happening is still happening. You fixed nothing Edit : deleted it and downloaded it again after your reply. Still can't load checks. Stop telling people you fixed it when you haven't NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX Awesome bank ive been with them forever 5 yrs and its one place i can still call and talk to a human they have always been very respectful and helped in anyway they could NetSpendXXXX  XXXX, XXXX Thank you so much for your review! 

XXXX XXXX XXXX XXXX!! 
XX/XX/XXXX 8 XX/XX/XXXX does not work. I have uninstalled this app and reinstalled the app at least seven times they tell me to keep trying and it will work but guess what it's still don't ... 
NetSpendXXXX  XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX  if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 1 Doesnt work. Cant even login NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX 

XXXX XXXX XX/XX/XXXX 4 XX/XX/XXXX isn't working! Every time I try to upload a check the app constantly shutdown please fix the issue. 
NetSpendXXXX  XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 2 I've been unable to load my check on their for the past four days. I've connected you guys and everything about this problem NetSpendXXXX  XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. 

XXXX XXXX XX/XX/XXXX 5 XX/XX/XXXX still not working more than a week later!!! I've already contacted customer service and they just keep checking back NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. 

XXXX XXXX XX/XX/XXXX 4 Fix the XX/XX/XXXX feature, guys. I won't bother reaching out to customer service considering there are several commenters on here with the EXACT same complaint. 
NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. 

XXXX XXXX XX/XX/XXXX 16 Been using this app for couple of months now and all of a sudden it won't let me deposit check through mobile deposit, nothing has changed everything still the same. Reply I did and the app is not working, nobody know when it will start working again, was told to try every day, don't have time to be ... 
NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX 

XXXX XXXX XX/XX/XXXX Great if there was money on it NetSpendXXXX XXXX, XXXX Thanks for the 5 star rating. 

XXXX XXXX XX/XX/XXXX Cool NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX 1 I have been using this app for many months but ever since Friday of last week I am unable to upload an image of a check. I called customer service and all I get is you should take the check elsewhere to cash it and that they are having technical difficulties and have no idea when this will be fixed ... 
NetSpendXXXX  XXXX, XXXX Hi, we are sorry that you're having issues with the app. Please email us at XXXX so that we can look into this for you. 

XXXX XXXX XX/XX/XXXX Cool NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX 22 Disappointed I was looking forward to mobile uploading my check and everytime I I choose this option it boots me right off the application. Very upsetting when that is the number 1 reason for getting my card activated well time to find a better card. I called XXXX and all I got was that they will disp ... 
NetSpendXXXX XXXX, XXXX Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at XXXX. Thank you. 

XXXX XXXX XX/XX/XXXX Im kind of confused NetSpendXXXX XXXX, XXXX If you need assistance with any of the features, you can contact us at XXXX. 

XXXX XXXX XX/XX/XXXX Cant log into acount to ceck balance NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. 

XXXX XXXX XXXX XXXX XX/XX/XXXX Excellent NetSpendXXXX XXXX, XXXX Thanks a lot for your rating : ) XXXX XXXX XX/XX/XXXX Awesome NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX 2 i have problems with accounts connected from a different bank and account NetSpendXXXX XXXX, XXXX Hi, Please contact us at XXXX to have your issue resolved. Brink 's Prepaid XXXX XXXX XX/XX/XXXX XXXX trying to cancel a card because i didnt mean to login with my parents permission so can someone please help me i dont want to get in trouble NetSpendXXXX XXXX, XXXX For assistance, please email us at XXXX 

XXXX XXXX XX/XX/XXXX 1 verification email can take up to an hour to receive. Not happy. Now im locked out NetSpendXXXX XXXX, XXXX Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at XXXX 

XXXX XXXX XX/XX/XXXX Awesome!!!! Been using this for 3 years! 
NetSpendXXXX XXXX, XXXX We are glad to hear it. Thank you so much for your review! 

XXXX XXXX XX/XX/XXXX Love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX. 

XXXX XXXX XX/XX/XXXX XXXX NetSpendXXXX  XXXX, XXXX Thank you so much for your encouraging star ratings. 

XXXX XXXX XX/XX/XXXX Awesome app NetSpendXXXX XXXX, XXXX Thank you very much. Keep using it : ) XXXX XXXX XX/XX/XXXX Horrible experience the same way all the other XX/XX/XXXX bank apps just brushed my life being victimized off because I am " crazy '' and I don't have any right to be alive or in control of my account and my life I guess the identity theifs feel as if they are better at being me than I am NetSpendXXXX XXXX, XXXX We highly regret the inconvenience. However, we could not understand the exact problem. Please shoot us a message at XXXX with relevant details so that we can assist you. 

XXXX XXXX XX/XX/XXXX I lost or my card was stolen, please send me another card and cancel other card thank you XXXX XXXX, XXXX XXXX XXXX. XXXX XXXX XX/XX/XXXX. XXXX NetSpendXXXX  XXXX, XXXX We do not recommend posting personal information on a public website. For secure assistance with your issue, please email us at XXXX 

XXXX XXXX XX/XX/XXXX 2 Wish I can give a negative 5 star review. worst customer service ever if you get your card lost or stolen they don't care. Literally had the agents hang up on me twice. Took forever for them to fully stop the transactions that was happening. Wouldn't dispute charges till there fully posted so after ... 
NetSpendXXXX XXXX, XXXX Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at XXXX Thank you. 

XXXX XXXX XX/XX/XXXX was supost to have {$500.00}. sing on bonus but dosnt have any NetSpendXXXX  XXXX, XXXX We highly regret the inconvenience. However, we could not understand the exact problem. Please shoot us a message at XXXX with relevant details for assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation