Consumer complaint received 2020-12-10
Company: CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP
State: UT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
Cardinal Financial did a XXXX  XXXX loan for me, which would entail they would sell the loan to XXXX XXXX who was helping me with down payment assistance. Back in XXXX my credit report reported that according to Cardinal Financial, I was 60 days late. How can someone be 60 days late on a loan that has already been sold and transferred? Nobody knows ... On XX/XX/XXXX I went on their website and advised them of the issue, expecting a quick fix. On XX/XX/XXXX at XXXX XXXX  I received an email from XXXX that stated : " Hello XXXX, We are transferring this to our Servicing team so they can be of further assistance. Thank you. 


Sincerely, XXXX XXXX Senior Support Specialist '' I was advised soon after that this issue would fixed for my wife and I, because we were NEVER late paying our mortgage. We tried refinancing our house to lower our payment by {$500.00} last month and of course, the company never fixed the issue on our credit. Because of this issue I'm unable to refinance because you're supposed to have a full year of on time payments before you can do that and the new mortgage company I tried going through pretty much shut me down. I received an email from the company saying this issue was fixed before and again another email from them XXXX saying it had been submitted. I had the mortgage company pull my credit again and issue is still not fixed. I have requested a deletion letter from Cardinal Financial so I can handle my own fix, but they don't respond or send it. They've told me several times that in 7 business days everything would be fixed and it's been well over 4 months. This is ridiculous that a company can do this to a consumer. At this point I've paid well over {$2000.00} to my monthly mortgage that I could have saved, had this company fixed the issue back in XXXX so my refinance in XXXX would have gone through. 

Below are my emails with said company : From : Client Care XXXX Sent : Monday, XX/XX/2020 XXXX XXXX  To : XXXX XXXX Subject : Fwd : Loan # XXXX Hello I have reviewed the account and requested for the correction of the credit. 

A letter will be sent to you once the credit reporting has been completed. 

Thank you XXXX XXXX Servicing Specialist II On Mon, XX/XX/XXXX at XXXX XXXX, XXXX XXXX wrote : Thank you so much XXXX! Just to confirm this will also take care of it for my wife XXXX XXXX XXXX, correct? 

Thank you for your time, XXXX XXXX Sent from my XXXX, XXXX XXXX smartphone Get XXXX  for XXXX  Client Care XXXX Tue XX/XX/2020 XXXX XXXX  Hello XXXX I will make sure both parties are corrected. 

Thank you XXXX XXXX Servicing Specialist II XXXX XXXX Mon XX/XX/2020 XXXX XXXX  Good morning XXXX, Sorry I have to reach out again but we are trying to refinance our house and it seems that my wifes credit score is still showing as you guys reporting over 60 days late. Because of that my whole refinance has come to a halt and the new lender says they can do a rapid rescore but we need proof that this is taken care of. I have not received any letters at my home and we need this fixed ASAP. Please advise. 

Thank you, XXXX Client Care Tue XX/XX/2020 XXXX XXXX  Hello XXXX I have requested a letter be sent in regards to the credit error and the correction we are in the process of fixing. I have advised my servicing team to email the request to you for faster delivery. Thank you XXXX XXXX Servicing Specialist Client Care Thu XX/XX/2020 XXXX XXXX  Hello XXXX I apologize for the misunderstanding. A letter will be generated but the expected time for delivery is 5-7 business days. I have advised my servicing team of the urgency in this matter and to expedite if possible. Thank you XXXX XXXX Servicing Client Care Wed XX/XX/2020 XXXX XXXX Hello XXXX, My direct phone number is XXXX. Feel free to contact me at anytime. Thank you XXXX XXXX Servicing Specialist II XXXX XXXX Wed XX/XX/2020 XXXX XXXX  Can you call him tomorrow please? Sent from my XXXX, XXXX XXXX smartphone Get XXXX  for XXXX XXXX XXXX Tue XX/XX/2020 XXXX XXXX  Good afternoon, Has this issue been resolved for my wife? My current lender had to withdraw the application because of the 60+ days late that you guys marked down. I was advised 7 business days 11 business days ago. Thank you, XXXX Client Care Wed XX/XX/2020 XXXX XXXX  Hello XXXX, We have submitted an electronic correction to the credit agencies. The correction will reflect transfer with a current pay rating. Please advise if you have additional question and concerns. Thank you XXXX XXXX Servicing Specialist XXXX XXXX Wed XX/XX/2020 XXXX XXXX  Thank you very much! Sent from my XXXX, XXXX XXXX smartphone Get XXXX  for XXXX XXXX XXXX Wed XX/XX/2020 XXXX XXXX  So this is not fixed. My creditor pulled my credit again. I need the letter of deletion by tomorrow or I'll be in touch with the FTC as well as the CFPB. Just as a heads up I'm a loan originator for XXXX XXXX. I'll be running my own rapid re-score XXXX XXXX Thu XX/XX/2020 XXXX XXXX  Hey XXXX, I just called an left a voicemail. I need to get a letter asap. Give me a call back. I will try you again in an hour. 

Thank you '' As you can see, this company is not responding to us anymore as I've requested the letter of deletion several times. This is literally doing me wrong in my finances all because this company can't fix a simple issue that was submitted to them in XXXX. It seems like they only reported 1 out of the 2 loans as 60 days late, which is hilarious because the loans were sold together as that is how that program works, to it doesn't make sense that the smaller loan is reported late and the big loan is on time.

Company response to consumer: Closed with explanation