Consumer complaint received 2018-08-03
Company: SUNTRUST BANKS, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Report provided to employer without your written authorization

Complaint:
I am an employee for XXXX XXXX XXXX XXXX and I have been out on medical leave from XX/XX/XXXX to the present. On XX/XX/XXXX, a direct deposit was made in error and that money was not mine because I did not work and were not entitled to any funds directly from XXXX XXXX XXXXXXXX in XXXX. On XX/XX/XXXX, I was made aware of a transaction from my company XXXX XXXX XXXX XXXX in from the Administrative Judge in my XXXX case. My employer deposited a check in the amount of {$910.00} into my closed account at Suntrust. Suntrust bank never got in contact with me about the deposited funds. Nevertheless, the reporting of the funds to social security has caused me to lose out on my XXXX because it appeared that I worked. On XX/XX/XXXX, I contacted my employer and asked them to correct the issue with the 3rd quarter reporting of wages, and to also correct my XXXX form, which they refused to do. According to my employer, I had received the funds and it was my problem. I then contacted Suntrust bank and talked with Mrs. XXXX ( the Vice President ) at the XXXX XXXX location in XXXX XXXX, NC. She typed up a letter for me stating that my account was closed on XXXX the XXXX and that any attempt to deposit money into my account would have been sent back. As it turned out, Mrs. XXXX reported to my employer that I owed the bank money and they utilized the funds to pay off my debt to Suntrust, but I never received a statement to that effect. In addition, Suntrust did not send me the remaining balance from the funds. I contacted Mr. XXXX XXXX ( Supervisor at Suntrust with the Account Recovery and Retention Department ) and explained how the money that was deposited into my account was not mine and needed to be returned to my employer. Mr. XXXX instructed me to have my employer 's ACH to contact Suntrust 's ACH and to have the funds pulled back. I told my company what he said to do ; however, XXXX XXXX ( HR ) took it upon herself to contact Mrs. XXXX On Friday, XX/XX/XXXX. Mrs. XXXX asked Mrs. XXXX to provide her with my information before she could discuss my account, which she did without my consent/ permission. On the same date, Mrs. XXXX proceeded to share the details of my bank account with Mrs. XXXX and again, this was done without my consent. There were at least four exchanges of communication with these individuals, with three of them being written exchanges of information in e-mails, which I have in my possession. I contacted my employer and discussed the misrepresentation of Mrs. XXXX with XXXX XXXX ( CFO of XXXX XXXX XXXX XXXX ) on XX/XX/XXXX ( because this should not happen to employees ). He refused to investigate the situation although he forwarded e-mails to me. When it comes to me recovering the funds, Suntrust sent me a check on XX/XX/XXXX, for only {$660.00} out of the total deposit of {$910.00}. This amount in no way covers the full deposit, which I am returning to the company, but I need the full amount.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief