Consumer complaint received 2023-02-16
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XX/XX/XXXX at XXXX pst an unauthorized wire transfer of {$24000.00} was transferred from my Chase personal checking account to a XXXX XXXX via consumer online international wire a/c XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And an additional unauthorized charge on the same date of XXXX XXXX XXXX was charged from my personal Chase checking account in the amount of {$40.00} to consumer online USD intl wire fee. Both charges were unauthorized by me, i did not call and makes those wire transfers or I did not give my information, access or the authorization to anyone to make these transfer or transaction. All This was done not to my knowledge. On the date of XX/XX/XXXX I was only notified via text message at XXXX ( pst ) that an unauthorized transfer of {$24000.00} was transfer from my personal checking account to the individual mentioned above ( XXXX XXXX ). As soon as I received the text from Chase via my mobile phone, I proceeded to immediately contact my bank ( Chase ) about the the unauthorized wire transaction. At no point was there any red flags where chase should have contacted me on such a large amount of money being transferred before being transferred. I called immediately and a stop action should have been done. On XXXX XXXX a claim was open. As of yesterday feb. XXXX XXXX I was notified via Chase bank that my claim was on longer open and that they have closed my claim due to no findings of wrongful doing, that it was closed to benefits received, nothing was lost or stolen. Once again I contacted chase on XX/XX/XXXX and on XX/XX/XXXX and was told nothing could be done that I would have to take this matter up with the recipient who the unauthorized wire transfer was received ( XXXX XXXX ). I do not know this person, I never gave anyone access or authorization to transfer money to this person. I have not lost or had any credit cards stolen recently. I continued to To tell Chase bank representative that I do not know this person, I do not know anyone in XXXX and I did not make these transactions. I continued to tell The Chase bank representative that this is fraud and I did not authorized any of these and they continued to say there is nothing Chase can do and that it would need to be handled by the recipient who the money was received. I continued to ask how benefits were received and how nothing was lost or stolen when I did not Authorize any wire transfer. Chase tried to escalate to a different department but was told to me that everything has been done and nothing more they can do. On XX/XX/XXXX a police report was filed with XXXX XXXX sheriff and a statement was taken. I called XX/XX/XXXX and tried to close My person checking account that was hacked or had fraudulent activity to ensure nothing else was to happen and was also recommended by XXXX XXXX sheriff to do as well but was told that by closing that account I would not be able to make any further claims or Disputes to have this issue corrected.

Company response to consumer: Closed with explanation