Consumer complaint received 2023-09-17
Company: Experian Information Solutions Inc.
State: DC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX XXXX presumed a debt was owed to their loan disbursement center by stating that fees and services was owed on the account in which myself the consumer promply paid on time and provided a over the phone conversation in which entails that XXXX XXXX would not place the debt on my account after the amount of the fees was paid. Money lion refused my request of cancellation of the account on my credit they therefore presumed to increase the fees on my account hindering me the services required they also did not rightfully make sure all debt was verified as they refused to answer phone calls and only accepted conversations through email requests. They then implied accured of interest and charges to my account even after I submitted information to Experian to have my information updated and accurate. They then implied at the end of services at the request that they would eliminate charges and fees and would no longer be applied to my credit services. XXXX falsely mislead me into taking action on account and improperly did not tell me information that will allow me the opportunity to continue to have such debt removed from my credit completely. The company mislead me in action, chose not to respond to request over phone as it takes over XXXX hours to get in contact with them, did not supply me with notifications by verifying debt promply as information was not sent to mailing address on file and they did not answer phone calls to make those corrections in which they then hindered me the opportunity to supply proper protocols. They collected interests and fees on my account that accured interests even after trying to supply them with proper information. 

Validation of debts. ( XXXX ) a statement that, upon the consumer 's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. 

The Fair Debt Collection Practices Act ( FDCPA ) prohibits debt XXXXollectors from using abusive, unfair, or deceptive practices to collect debts from you, including : Misrepresenting the nature of the debt, including the amount owed [ 15 U.S.C. 1681 ] ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. 

We heard from consumers who described being caught between furnishers and the NCRAs. Consumers said that when furnishers and the NCRAs point fingers at XXXX another, they are the ones left damaged. A consumer, who had a late payment reported on their report, shared : This action has caused harm to my credit and I am unable to apply for another loan. I would like the record corrected, the delinquency removed and for your company to stop incorrectly reporting. I have reached out to the XXXX bureaus and they said they only report what they are given from [ Company ]. My wife has spoken to [ Company ] twice and they are claiming they did not report this loan as delinquent. Both parties are pointing the finger and we are the damaged parties. I want this issue escalated to a second level supervisor and the department that reports out the credit file information. This has caused irreparable harm to our credit file. 

Start with a phone call We offer free legal consultations for consumers facing false credit reporting issues. Call our firm today to speak with an attorney and find out what rights you have as a consumer, if you should sue the credit bureau, and if taking legal action will really get you the results your after As I did and company takes forever to answer the phone calls. 


If a credit bureau 's violations of the Fair Credit Reporting Act are deemed willful ( knowing or reckless ) by a Court, consumers can recover damages ranging from {$100.00} {$1000.00} for each violation of the FCRA

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation