Consumer complaint received 2022-12-07
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to you to notify you of your legal obligation to adhere to the Fair Credit Reporting Act ( FCRA ), Metro 2 compliance standards, and other federal and state consumer rights. I challenge all inaccuracies or deficiencies of reporting. Please review your data on file for me and make any necessary corrections. As you may know The Fair Credit Reporting Act ( FCRA ) is a federal law that promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies ( CRAs ). CRAs are companies that collect and maintain consumer information, which is then used to produce consumer reports. These reports may be used by creditors, insurers, employers, and others to make decisions about granting credit, loans, insurance, or employment. Under the FCRA, CRAs must take reasonable steps to ensure the maximum possible accuracy of the information they report. They must also correct or delete inaccurate or incomplete information. In addition, the FCRA requires CRAs to provide consumers with access to their consumer reports upon request. Finally, the FCRA protects consumers from identity theft and other forms of fraud by requiring CRAs to take reasonable steps to protect the confidentiality and security of consumer information. The FCRA is enforced by the Federal Trade Commission ( FTC ), the nations consumer protection agency. That being said, you have a responsibility under the Fair Credit Reporting Act to promptly delete any information which is inaccurate or incomplete. I agree with this as well! It's important to note that under the FCRA, even if an account has only been speculated upon or never confirmed in any waythe burden falls on you ( the credit bureau ) to provide evidence of its veracity before it can be placed on my credit report Furthermore, the Metro 2 standard is a common format for reporting credit information. Banks and other lending institutions use the Metro 2 standard to report information to the CRAs. The goal of the Metro 2 standard is to make it easier for lenders to provide accurate and consistent information to the CRAs. This, in turn, should help to improve the accuracy of credit reports. The Metro 2 standard was developed by the XXXX XXXX XXXX XXXX ( XXXX ) and is used by all major credit reporting agencies ( CRAs ) .My credit report data is wrong! Which has a negative impact on my XXXX XXXX! The information in my credit report isn't accurate so it's not going to be compliant with XXXX XXXX standards. It was never validated, meaning no one knows if these numbers really represent me or what they're saying about my finances now I am exercising my consumer rights and will not stand for it any longer! I'm contacting you because the following account allegations are either untrue, unverified and incorrect. Please remove them immediately or I will have no choice but to take legal action against your business! I am writing to remind you that the Federal Trade Commission ( FTC ) has strict laws relating specifically toward credit reporting agencies. If I do not hear back from your company within thirty days, then it will be reported as non-compliance and an investigation may ensue! Please take this seriously -- you might end up costing yourself much more than just dollars in court fees if things go wrong with these types of cases because their intent was never about money but rather protecting consumers rights

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation