Consumer complaint received 2019-09-24
Company: Certegy Holdings, LLC
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
this is the final complaint that I am going to issue before going to FBI/ oh attorney general 's office about this company XXXX XXXX who keeps committing a crime against me by refusing to update XXXX XXXX XXXX XXXX who was the Creditors info the credit union has sent to XXXX XXXX a total of 3 TIMES! XXXX stress that XXXX XXXX continues to ignore XXXX 's request in WRITTING to mark item PAID in full that is reflecting bad negative item on my credit report! 
I WILL NOT STAND FOR THIS. IT IS COMING TO CIVIL litigation SO BE IT! I NEED THIS TO STOP! THIS IS TOTAL DISCRIMINATION AGAINST me! XXXX XXXX once again for the third 3rd time!!!! is refusing to HONOR XXXX XXXX XXXX request in writing. XXXX has informed me mass times by phone and via email ( evidence attached ) that they have contact XXXX XXXX XXXX XXXX to let them know thousands of time to make a issue that was solved between the credit union and I PAID request to update my file mass times which is hurting me from opening bank accounts!. I have no idea what XXXX XXXX   issue with me is ... but it needs to stop asap! 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- there is another XXXX company called Certegy Payment solutions XXXX. XXXX XXXX XXXX Florida XXXX? 
that is committing FRAUD in my name when in fact they keep insisting that I wrote a check to them to pay XXXX XXXX which I never wrote a check to this company XXXX initially? I always pay XXXX by debit card? I never wrote a check whatsoever to XXXX. these people keep saying that I wrote a check that did not clear with XXXX which is not on my bank statement at all yet keeps asking yet harassing my bank to give them info they do not deserve from my bank called XXXX. for the 3rd time again for these XXXX ... I have sent the necessary info as proof to this company called Certegy showing them I did not write a check to XXXX there is nothing on my bank statement to verify a check even being wrote evidence attached these XXXX   XXXX contact the upper XXXX in my complaint, I am constant complaining about XXXX XXXX ... oh yes ... to post on my report that I did not pay the check of course XXXX XXXX XXXX   post his unlawful mess from Certegy stating I did not pay the check to XXXX as well I sends current info of my back statement to both XXXX XXXX and of course once again they completely ignore the evidence and wants to ruin my credit saying different. 
I XXXX XXXX XXXX has included evidence of the checks and check sequences that I have and the bank statement for the month of XX/XX/2019 that Certegy claims I wrote the check in the month of XX/XX/2019 to XXXX which shows no activity! 

if I wrote any check you XXXX well better believe that a bank would have record of the check and the check number and date check was written! OOOK! 

PLEASE GET BOTH XXXX OFF OF MY BACK NOW BY MAKING THEM ACCEPT LEGAL DOCUMENTS THAT I AS WELL AS OTHER ORGANIZATIONS/COMPANIES PRESENT TO THEM AND LEAVE ME ALONE! 

I DEMAND ALL UPDATES TO BE LISTED AND SENT TO ME AS UPDATED info ASAP!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation