Consumer complaint received 2023-06-09
Company: FIRSTBANK
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I am writing to file a formal complaint against 1st Bank regarding the discriminatory treatment I experienced during my attempt to open a business account on XX/XX/2023. The incident occurred under the supervision of XXXX XXXX, who provided misleading information and exhibited discriminatory behavior. 

During my visit to the bank, XXXX XXXX assured me that there would be no credit check required to open a business account. I provided my Tax Identification Number ( TIN ) and other necessary documentation, including my Employer Identification Number ( EIN ), passport, and Articles of Organization. However, XXXX XXXX then demanded my Social Security Number ( SSN ), despite my attempts to educate her on the guidelines set forth by the Consumer Financial Protection Bureau ( CFPB ). 

As per the CFPB guidelines, a Social Security Number is not mandatory for opening a checking or savings account. The bank or credit union is required to verify the customer 's name, date of birth, address, and ID number. An ID number can include an Individual Taxpayer Identification Number ( ITIN ) or other government-issued identification, such as a passport. I provided all the necessary documentation from the Internal Revenue Service ( IRS ) to validate my identity. 

To my dismay, XXXX XXXX intervened in the process and insisted on seeing my physical Social Security card, claiming that the bank had reservations about the information I had provided. I promptly informed him that Social Security numbers are primarily used for tax purposes and not as a means of identification. I presented my passport and the IRS documents I had previously provided as further evidence of my identity and eligibility. 

I am deeply troubled by the discriminatory actions displayed by XXXX XXXX and XXXX XXXX during the account opening process. Their insistence on obtaining my Social Security Number, despite the availability of alternative forms of identification, demonstrates a lack of understanding of both federal regulations and the bank 's own policies. 

Discrimination on the basis of identification requirements is not only unjust but also in violation of anti-discrimination laws. I expect 1st Bank to adhere to the principles of fairness, equality, and non-discrimination in all customer interactions. 

I kindly request a thorough investigation into this matter and appropriate action taken against those responsible for the discriminatory behavior. Furthermore, I demand a written apology from both XXXX XXXX and XXXX XXXX for their unprofessional conduct and the inconvenience caused. Additionally, I insist on immediate resolution, allowing me to open a business account in compliance with the applicable regulations and without further discrimination. 

I expect to receive a written response addressing my concerns within [ reasonable time frame, e.g., 14 days ] from the date of receipt of this letter. Failure to provide a satisfactory resolution may result in further escalation of this complaint to regulatory authorities and other appropriate channels. 

I trust that 1st Bank takes customer satisfaction and fair practices seriously. I look forward to a swift resolution of this matter and the restoration of trust in your institution.

Company response to consumer: Closed with explanation