Consumer complaint received 2023-02-22
Company: WELLS FARGO & COMPANY
State: WV
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I filed a claim XXXX. Wells Fargo called me back immediately. I actually had my wife speak to her, as she is the one who actually takes care of everything. The lady she spoke to took our information and promised she would get to the bottom of all this. XX/XX/XXXX my wife spoke to her again. What bothered me the most, she never denied the accusations, in fact she stated that, she had done extensive research into our accounts and swears, we, again have never made any XXXX  XXXX wire transfers. I. Fact she sent us and the cfpb a copy. In this report it plainly states that Wells Fargos employee no proof of wire transfers, sorry, nothing we can do. XXXX XXXX will only give access to the year of XXXX and above. 
All these illegal violations they were convicted of and fined 3.7 billion dollars. 
Now a company that has repeatedly, Repeatedly, knowingly violated state and federal laws for years. We should have been included in the XXXX, billion dollar fine, for not only this type of illegal activity, the fact that from the very beginning, this loan is and has been the prime example of the XXXX real estate fiasco. For XXXX years we have been lied to deceived, and illegally violated by a major Mortgage company. 
I filed a new claim, I found mortgage statements and XXXX XXXX  receipts, so I was able to prove, Wells Fargo and employees are still trying to cover this up and figure out how to not have to reimburse us for XXXX years of lies that goes far beyond just financial damages. 
For XXXX years I have never believed my wife. I cant imagine what she has gone through. Here we are going through it all over again. Even though we have proved we sent many many wire transfers. 
Also she stated that we had insurance lapses. I can and will show you again I have the proof that we were paying out of pocket and being charged by Wells Fargo. 
My whole point is. We have and will continue to file claims and send evidence daily, We are the prime example of Predatory lending and all the illegal violations. Yet somehow, as stated in the conversation yesterday. He is investigating the previous investigation!?! The report on XXXX XXXX. Explained the extensive amount of investigation and she resolved it and found absolutely no wire transfers. 
I obviously showed undeniable evidence that again, Wells Fargo blatantly lies to me and the cfpb. So the investigation that was investigated is being investigated again, By yet another Wells Fargo employee. How many investigations do you have to have? Im sending more evidence of payments. Im sending more evidence of the insurance we paid out of pocket for and was charged for. 
If these illegal violations were not so prevalent with Wells Fargo. I might understand the run around we are getting. 
I have not asked for much really, considering, XXXX  years of lies and illegal violations the forced loan modifications, to the forced through Wells Fargos illegal tactics, and it was company wide and known for this. How many time have they been fined in the last 20 years for doing this to consumers. How can an individual take on a mortgage company? With the help of the cfpb? Then help us! 
2 million dollars is not a huge amount considering Im still battling for some type of justice, I believe with what we have been through, its a small amount. 
My attached documents today, will again have numerous wire transfers to Wells Fargo through XXXX XXXX. Im sending the insurance proof for the times she had listed as none. 
I will fill a claim every day with evidence until I finally have enough. Just one literally proves the continued lies and deceitful practices that I dont believe will ever stop.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation