Consumer complaint received 2017-03-29
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
She said when she walked up this big warning sign was on the front door in bright red, saying this house is vacant, with a humongous lock hanging on the door. There were vacant signs on every window on the house with the blinds up exposing my dad 's full house of beautiful furniture, personal items and antique heirlooms. Nothing had been moved out of the house since his death because we were not sure what direction to go in and my sister did n't know if she was going to put in a request to be stationed somewhere else or if she was going to continue to live there. When she walked in ... all of the doors, closets, cabinets were open, including the garage. There were bugs inside the house from the garage door being open for a week in the winter. All of the blinds were up exposing all of my father 's furniture, my sisters clothes and personal items and electronic equipment. She also found that there were broken locks and metal pieces all over my father 's family room and broken locks in the backyard on the ground. ( I have pics ) Please get the visual.. She ran out of the house screaming because she thought someone had broken in and they may be inside. 

I called the number on the document furious, and they said they could n't talk to me because my account was in the President 's office.They transferred me to XXXX, She is who I was working with at this time, and she said that winterization happens when the house is in foreclosure. She said this would not have happened to my dad 's house because it was NOT in foreclosure and she sees no notes stating that the house was winterized or scheduled to be. She did not think it had anything to do with Wells Fargo. 

2 days later I drove down from XXXX to see what was going on, and it is exactly my sister described. Complete disrespect to my dad 's house and his name. On top of that, whoever came to the house cut the electric and the water. They left my father 's home violated and unsecured. They left it with no burglar alarm, I think for theft purposes. 
I was going to stay a week but I was very upset at the intrusion. The house was dark and freezing and I had XXXX dogs with me. XXXX was my dad 's dog that I inherited and I turned around and drove back home. XXXX hours total with XXXX dogs. I was hysterical. 
I called XXXX on Monday XXXX and told her that someone had been in my dads home, and left a lock on the front door and she researched further and found it HAD BEEN winterized. This took 2 days for the President 's office to find this information out. I asked the name of the company who winterized my dad 's house, and Wells Fargo ( preservation dept ) refused to give it to me. I then asked Wells Fargo who Authorized my dad 's house to be winterized, they refused to give me the person 's name. 
This was a break in, the house was full of furniture my sister had just left the day before.. a bmw in the garage and whoever came into my dad 's house should have turned away immediately when they saw that the house was full of beautiful furniture, lived in ... power and alarm on. Instead they cut the power and came on in and disrespected our family 's home. 
Now-as a result of the posted red signs, and unauthorized lock box the renters wife called with concerns, thinking the house was in foreclosure. They asked for their money back. 
The XXXX, did n't want to go further. They felt like we were lying about the house being in jeopardy. We lost XXXX people because of Wells unauthorized entry and flamboyant attention getting signs in this quaint neighborhood.. 
So now, I am in research again because I told them at this point ( Wells ), they owe us not the regular type of help, but the type of help that Wells Fargo gives when THEY KEEP XXXX Up! 
I spoke to a lady who researched the " Preservation company '', she said that the man did not enter thru the front of the house, he entered thru the back

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation