Consumer complaint received 2023-03-28
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Dear Sir/Madam, I am writing to dispute the inaccurate information that has been reported to the credit reporting agencies by the creditor XXXX XXXX XXXX XXXX. I am requesting that legal enforcement be applied to this matter. 

The creditor has violated several sections of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ). Specifically, the creditor has violated Section 623 ( a ) ( 1 ) ( A ) by not providing complete and accurate information to credit reporting agencies. The creditor has also violated Section 623 ( a ) ( 2 ) by failing to correct any inaccurate information provided to credit reporting agencies. Additionally, the creditor has violated Section 623 ( a ) ( 7 ) by not reporting the date of delinquency accurately.

Furthermore, the creditor has violated Section 312 by not providing accurate and complete information to credit reporting agencies. The creditor has also violated Section 317 ( b ) ( 1 ) by failing to provide the date of delinquency to credit reporting agencies, and Section 317 ( b ) ( 2 ) by failing to provide information about the status of the account to credit reporting agencies. 
XXXX XXXX XXXX ( account number XXXX ) on my credit report. I am requesting that the creditor verify the information it has reported and remove any inaccuracies and unverified collection accounts from my credit report. 

It has come to my attention that the Account Type - Information being reported by XXXX is different from what is being reported by Experian. This discrepancy has caused confusion and potentially inaccurate reporting on my credit file, which may have negative consequences on my ability to obtain credit in the future. Furthermore, the difference in the last reported date between XXXX and Experian may indicate a violation of Section 623 ( a ) ( 7 ) of the Fair Credit Reporting Act ( FCRA ). XXXX XXXX XXXX with account number XXXX. According to the report by Experian, the Account Type is REVOLVING and Payment Status is Paid, but it was a charge-off and there is a CONSUMER STATEMENT that says, " ITEM DISPUTED BY CONSUMER ''. I completed an investigation of an FCRA dispute, but the consumer disagrees, and XXXX and XXXX did not report anything. However, I want to bring to your attention that I never had any relationship with XXXX XXXX XXXX XXXX and I did not receive any notice about this account before. 

Based on this information, I believe that XXXX XXXX XXXX violated FCRA Section 611 ( a ) ( 1 ) ( A ) by not providing me with a notice of the existence of this credit file. Additionally, FCRA Section 623 ( a ) ( 2 ) requires furnishers of information to correct any inaccurate information provided to credit reporting agencies. If I had no relationship with XXXX XXXXXXXX XXXX , then the reporting of this account may be inaccurate, and a violation of this section may have occurred. 

This account on my credit report has significantly affected my life. I have been denied credit and loans because of this negative mark on my credit report. I have also been forced to pay higher interest rates on credit cards and other loans. The stress and anxiety caused by this situation have been immense, and I am constantly worried about the impact it will have on my financial future. 

Therefore, I am requesting that XXXX XXXX XXXX remove this unverified collection account from my credit report. I am also asking that you enforce the legal requirements outlined in the FCRA to ensure that these types of violations do not happen again to me or other consumers. 

XXXXXXXX XXXX specifically regarding account number XXXX. I have found several discrepancies in the reporting of this account between the three major credit reporting agencies. 

Experian is reporting credit card information while XXXX is reporting revolving account information for this account. XXXX is reporting a {$0.00} monthly payment, while Experian and XXXX are not reporting anything. Additionally, XXXX reported a balance of {$440.00} on the XXXX XXXX Credit card, but Experian and XXXX did not record this information. The reported last date of activity also varies between the agencies. 

These discrepancies may indicate a violation of FCRA Section 623 ( a ) ( 1 ) ( A ), which requires furnishers of information to provide complete and accurate information to credit reporting agencies. It also may suggest a violation of FCRA Section 623 ( a ) ( 2 ), which requires furnishers to correct any inaccurate information provided to credit reporting agencies.

This inaccurate reporting has greatly affected my life. I have been working hard to improve my credit score, but these discrepancies have made it very difficult to do so. As a result, I have been denied credit and higher interest rates on loans, which has made it harder for me to achieve my goals. This has caused me a great deal of emotional distress and frustration. 

I request that XXXX XXXXl remove the unverified collection account from my credit report, in accordance with FCRA Section 623 ( a ) ( 2 ). I urge the CFPB to enforce legal action against XXXXXXXX XXXX for their violation of the FCRA, and to take the necessary steps to ensure that this does not happen to any other consumers. 

XXXX  with account number XXXX : This account also does not belong to me, and I have no record of ever opening it. The reporting by XXXX is inaccurate, and there may be a violation of FCRA Section 623 ( a ) ( 1 ) ( A ) and FCRA Section 623 ( a ) ( 2 ). Additionally, FCRA Section 611 ( a ) ( 1 ) ( A ) may have been violated if I did not receive notice of the existence of this credit file. 

These errors have greatly impacted my life, and I respectfully request that the creditor remove these unverified collection accounts from my credit report. I appreciate your assistance in this matter and look forward to a prompt resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation