Consumer complaint received 2023-06-29
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Ive had every email breached compromised misused and XXXX  by the Unknown. I do still believe family and former friends are still involved by selling my information according to records from XXXX XXXX. But I would like to go ahead and mention the report from XXXX XXXX  on Wells Fargo before the crediting the account, missing funds, account take over really gets to bad. Now, first there was a XXXX XXXX ordered on my old account using my old SSN number ... yes, old SSN due to so much from SSA after providing them 100 's of pages of fraud using my ssn and my kids they changed my SSN. But a XXXX XXXX was ordered. Although, I opted out of online banking I recieved an email stating I ordered something from Wells Fargo so, I went to online banking and it asked for a 6 digit code from XXXX XXXX... which wasnt in my possession, nor did I order it. I called filed a complaint with Wells Fargo the same day I realized it, and they closed the account out so they said. Until a week later I discovered the account was still opened. And this was 4-5 weeks ago ... today anyone who has my old information can log into that account via online. Every time Ive called Wells Fargo it sounds like the same XXXX lady each time but uses a different name. Ive very well at keeping up with who I talk to..since Ive been through alot with financial fraud. So, I recieved my report from XXXX XXXX and the following information is not correct : 1. I live in SC and opened the account on XXXX  in XXXX, SC, new account number. Opting out of mobile banking and online banking- which means my routing number would be XXXX but my credit report shows me opening the account on XXXX  Bank Name saids Wells Fargo XXXX XXXX XXXX routing number XXXX, the status history for this savings account said on XXXX there were 3 Savings accounts opened which is fraud there should have only been XXXX and then when my social security number and profile was changed that was on XX/XX/ -- -the account XX/XX/ isnt me. All saids New Account Opened. This is for the Savings Acct. Now for the Checking account it shows Wells Fargo XXXX XXXX with the routing number being XXXX and the account number actually being my account number but the routing number is wrong. It shows XXXX my account was overdrawn which is false. It shows the following new checking accounts opened on XXXX XXXX XXXX XXXX XXXX XXXXoverdrawn which is false XX/XX/XXXX new account opened, XXXX XXXX all were opened new accounts using my information and linked to my SC Wells Fargo account ... shows overdrawn XXXX both false but then looking at the balance history on XXXX the balance was {$76.00}, {$46.00} no account never overdrawn. As of XX/XX/ it shows the compromised account still opened? The routing number after researching all Wells Fargo Banks Routing Numbers in every state the routing number XXXX doesnt belong to any state close to North Carolina routing number but not quite. when researching the actual routing number it shows XXXX MN Wells Fargo with Address : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation