Consumer complaint received 2022-05-15
Company: JPMORGAN CHASE & CO.
State: LA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
STATEMENT OF IDENTITY THEFT AND FRAUD Statement of Computer fraud and identity theft for Suspicious transactions debit to Account No XXXX I am writing a statement of computer fraud and identity theft dispute a debit of {$2000.00} to my bank checking account XXXX on XX/XX/XXXX. I wish to bring to your attention that of {$2000.00} has been debited from my account in a transaction not executed by me. On XXXX at XXXX AM ( see attached 1 ). I received a text that shows that Im having a debit withdrawal of {$2000.00} from my account. After receiving this text from Chase Bank, I called XXXX ( see attached 2 ), and stated that I did not make this transaction and I did not authorize the debit from my account. Im disputing this debit on my account in the of amount {$2000.00} and I am stating that I am a victim of computer fraud and identity theft. 
I am providing you with the following documentation which is the detailed chronological list of events of what happened on this day XX/XX/XXXX. 

ACTION CHASE BANK INITATED : XXXX at XXXX XXXX  Chase text me that a XXXX payment for XXXX XXXX was debited from my bank checking account XXXX on XX/XX/XXXX ( see attached 1 ) Chase Bank erroneously debit the suspicious transactions to new bank checking account XXXX Chase Bank didnt initiate anything but a text. no help or preventative action to prevent this suspicious transaction resulting in a loss of {$2000.00} from my checking account ACTION XXXX XXXX INITATED : After receiving this text XXXX at XXXX XXXX  Chase texted a XXXX payment for XXXX XXXX was being debited from my bank checking account XXXX on XX/XX/XXXX ( see attached 1 ). I called Chase Bank at XXXX ( see attached 2 ) after over fifty-eight ( 58 minutes ) with Chase bank personnel , I stated that I received the text as in the attachment 1. I reported the suspicious transactions on bank checking account XXXX to Chase Bank, and I stated I did not make this transaction and I did not authorize the debit from my account. Im disputing this debit on my account in the of amount {$2000.00} and that I am a victim computer fraud and identity theft. 

XXXX XXXX proceeds to the Chase Bank at XXXX XXXX XXXX XXXX XXXX, LA XXXX and spoke to XXXX XXXX XXXX ID : XXXX on XXXX and explain what happen to bank checking account XXXX. 

XXXX XXXX requested that Chase compromised checking account ending XXXX and saving account ending XXXX be closed and create replacement accounts on XX/XX/XXXX at Chase Bank at XXXX XXXX XXXX XXXX XXXX, LA XXXX. See attached 3 for the customer receipt dated XX/XX/XXXX XXXX XXXX took further steps to protect his Chase accounts in the future. 
Updated XXXX  and installed XXXX XXXX for Home and Business software and installed XXXX - XXXX XXXX XXXX to personal computers operating system change username and password Login to Chase account and change username and password. 
Login to email account and change username and password. 
Cancel Chase XXXX Account I have reported the events described in this document to the police or other law enforcement agency. XXXX XXXX Police Department XXXX XXXX report is attached.

Company response to consumer: Closed with explanation