Consumer complaint received 2022-05-19
Company: Ocwen Financial Corporation
State: DE
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
my email to them PHH Mortgage services dated XXXX Good Morning, Please see attached AGAIN I am PLEADING for assistance!! I have explained my situation several times. I need to keep my home but I need a temporary lower payment to be able to survive. 

I have tried to refinance but other lenders state my loan shows in forbearance and won't help. 

Ease lower my payments so I can begin to make timely, consistent payments. 

Please Help!!!! 


I am requesting executive review regarding my situation.

Prior to COVID I was finishing month 3 of modification and had much lower payments. 
I am asking to revert my payment back to that to allow my payments to be back at {$1700.00} the modifications given kept may payments making the payments hire which is contradictory to the mortgage assistance IN ADDITION... 

I have had several confusing letters one of which stated that you were working with the XXXX for additional assistance you asked for that letter, I sent you a copy and you never responded with a response regarding that program. 

While I understand you are a servicer, I am formally requesting this be sent to whomever can provide a real solution to my unique issue. 


I will also forward request to the local and national consumer financial protection bureau for next step and to open a case on my behalf to get assistance to keep my home. 

Respectfully, XXXX XXXX The CONTENT OF THE XXXX EMAIL ATTACHMENT IS BELOW : PHH Mortgage Services XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, FL XXXX To Whom It May Concern : I am humbly writing to ask for your assistance to reduce my monthly mortgage payments by way of a long-term modification but preferably a fully refinanced loan. During this Covid -19 pandemic I have had several factors leading to my inability to afford my current mortgage payment of {$2400.00}. The factors making this a challenge are the following : My employment was lowered then subsequently exhausted and left me without an income for close to 6 months. ( I have since gained employment but a lower salary ) My housing expenses and debt load has increased with college XXXX returning home to continue their curriculums however the household bills have increased with more family members in the house Increased debt ( * the debt is related to parent loans for my college XXXX, one is now in XXXX XXXX, one is a XXXX XXXX XXXX and XXXX a XXXX  on approved university grant so there wont be any more parent loans needed. 
Prior to Covid-19, I completed the mortgage modification and making regular mortgage payments as agreed ; using solely my income with a goal of ultimately refinancing the loan to lower the rate and payment. 
Regarding my employment, I am with the XXXX XXXX entity but now in a different division. I anticipate moving into a new role with much higher salary. There is equity in the home so a lower payment, lower interest rate and a chance to consolidate my debt would be beneficial. 
Thank you for your understanding and consideration.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation