Consumer complaint received 2022-11-17
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Lost or stolen check

Complaint:
I opened two business accounts back in XXXX of XXXX for XXXX XXXX XXXX XXXX XXXX which was formed XX/XX/XXXX. Both accounts were closed out, one was closed at the end of XXXX and the other was closed out at the beginning of XXXX. I was informed I would receive both remaining balances in the form of a cashiers check. However I waited and called in from the middle of XXXX till now about this issue. They finally did send one check out after doing a claim that check was sent XX/XX/XXXX in the amount of {$18000.00}. The other check in the amount of {$18000.00} hasnt been sent out I was informed of another check separate from that in the amount of {$7700.00} that was supposed to be deposited on XX/XX/XXXX along with the second remaining balance cashiers check to my recent business account which was opened in XXXX of this year when I received the first cashiers check. The account was forced closed due to no activity since the first deposit made when the check was cashed upon opening the account. I have been treated rude when going to the branch and I have been treated rude when calling in I feel uncomfortable going to the bank now in behind the treatment received I was told twice I wouldnt get my money sent to me for no reason at all in a very unprofessional rude manner. The first time I was told this after being informed I would be sent my money back in XXXX and the second time now in XXXX I was told this once again after being informed I would receive my money. The same exact statement made again after them finally sending out my first check after the fact they stayed I wouldnt get it. I have been transferred from department to department and treated very unfairly when I have been nothing but respectful and nice even when I was treated the way I have been. Both of the checks have been verified by the claims department and are ready to be sent out as they have already been attempted to be deposited into the account that was recently forced closed on the same day the money was due to be deposited randomly but Bank of America account closure department redirects me back to claims instead of sending the money out. They are refusing to send my money as they did for the first check and after almost XXXX years I finally got just the first check sent back in XXXX of XXXX. I am still awaiting the last two checks after being promised by multiple employees I would be sent these checks this was even verified at the branch who treated me extremely unjust and unfair. My account was mysteriously forced closed on the same day I was supposed to have both of the checks deposited by Bank of America themselves. Why cant I get the checks resent? If they were already due to be deposited and show in the system they were deposited into the forced closed account on XX/XX/XXXX confirmed by three employees already between account closure and claims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation