Consumer complaint received 2023-10-24
Company: TMX Finance LLC
State: WI
Product: Payday loan, title loan, personal loan, or advance loan
Sub-product: Title loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
Hi my name is XXXX XXXX I lost my social security XXXX back in XXXX I called XXXX XXXX TitleMax office and let them know I will not be able to make any more payments until I get my XXXX back. XXXX birthday called and said they were going to take my car if I did not make the final payment and I asked the quote what was the final payment cuz I tried to get the money up the next day and I said I need the whole amount of the title loan so I can pay it off and get my car back and she told me it was {$830.00} I have three Witnesses saying it was {$830.00} and I have her on recording saying it was {$830.00}. I go the next day to pay off my loan and she is selling her mother 's dogs out of the XXXX XXXX TitleMax office which is a breach confidentiality I go to pay the final payment what she said and quoted {$830.00} to receive my car and to get my title back and she hands me a receipt marked in full but on the other side it said I still owed {$740.00} and some cents she had a girl sitting there and I'm could not ask her any information about me because this girl was whining complaining to her she was hungry and that he had my mother out in the car waiting for me to take me to go receive my car to pick it up I called her up and said I do not owe any money you quoted me {$830.00} to pay off my car and get my title back. I've contacted XXXX XXXXXXXX XXXX main office I emailed documents to their CEO now I'm having a XXXX call me from XXXX XXXX XXXX XXXX  TitleMax arguing with me threatening me to take my car back and have it repossessed telling me I still owe that {$800.00} some dollars now for all the interest is probably {$900.00} the other girl quit and got fired because of what she did when I was there I have pictures of that her selling her XXXX XXXX dogs. I need my car they did. I have XXXX XXXX dollars of Damages when they told my car away a gas leak oil pan leak oil leak brakes freezing up. Alls I wanted was my title back and I told them I was not paying anymore and they were not going to harass me and threaten me to come and get my car. This guy and XXXX out of XXXX XXXX saying that's where he is at and he's actually in the XXXX XXXX XXXX XXXX in XXXX. I have no more money coming in I'm fighting for my XXXX back I have XXXX  out of XXXX helping me get my XXXX back and I owe my mom {$830.00} I had to borrow saying it would be paid off otherwise she wouldn't have never borrowed me the money. I am XXXX XXXX of age XXXX XXXX and my mom is XXXX XXXX  of age needing her money from me back which I am trying to fight to get back. I would like to harassment stopped the threatening call stop I paid well over thousands of dollars on this car when it was only a {$500.00} loan. I can not pay nothing the interest rates are going up day by day they said I've asked to have them send me all the paperwork so I could try to hire a lawyer I don't know how I'm doing that. XXXX XXXX please contact me at XXXX

Company response to consumer: Closed with explanation