Consumer complaint received 2021-11-08
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
My name is XXXX I am XXXX XXXX XXXX on XX/XX/2021 at XXXX a.m. and went to Chase Bank JP Morgan to deposit a sum of money and a ATM gave me an error code gave me a receipt call this number about the deposit the fact about me I don't know how to count money and I don't like to count money I show the receipt to one of the people inside the bank the person dialed the number on the receipt and hand me over the phone and I was so scared that I didn't know how much money I put into the ATM they told me the same question how much money did you put in give an estimate of how much money and I just told him XXXX they just got quiet and never said nothing back to me and I hung up the phone the banker wasn't there anymore so the next day XX/XX/2021 I went back to the bank I called to claims department and and said to me that the claim will remain open till XX/XX/XXXX and I will get some funds into my account so I waited till XX/XX/XXXX and I didn't get money at all I was talking to some guy named XXXX over the phone and the claims department and he said that to be patients till XX/XX/XXXX I called back on XX/XX/2021 and there was a woman that I was talking to she said that they send me some emails about the claim process and I didn't get any emails I verified my email address over the phone and I never got no emails from there after that day XX/XX/2021 I went back to the bank and they said that the transaction was lost there was no proof of any kind of that deposit of {$400.00}, 000 so since XX/XX/XXXX I went into XXXX XXXX XXXX and I've haven't saved any money cuz of what the bank the ATM the wait time believing that I was going to get some funds over this claim on XX/XX/XXXX I went back to the bank and I was talking to the bank manager of what's going to happen with the money I put in I even gave her an estimate of 1100  and I told her that I don't know how to tell money she told me her name XXXX the bank manager she told me that if I put in a check into the ATM and I said no and she got clarified that it was in a check that claims department once to know the exact amount of money for I can get back the funds that I lost she told me that Chase Bank and this branch is no longer their concern about the claim XXXX the bank manager told me that she was going to put in a claim from herself she didn't tell me anything no information about the Chase Bank 's claims department she just said that is called complaints and what I saw in my account there is an application and process about forgiveness request a PP loan when I told her about this forgiveness request loan she didn't know anything about the first person will not talk to on XX/XX/XXXX the banker asked me the question do you know do you know anything about PPL loans small business for young forgiveness request and I said no and he told me forget about it and right now as of today I've been behind with my child support payments my phone bill gasoline for my car and I don't know what to do except this claim I'm stating right now my life 's changed since that day on XX/XX/2021 I don't save any money anymore I am not the same I'm in XXXX I do work I own or run a family business I get paid five bills a week and those 5 bills I spend them that very same day I get paid in buying model train stuff XXXX XX/XX/XXXX as of today I wasted 5and 4 zeros on train stuff the company is called Chase Bank JP Morgan my bank account is now closed I don't know how to count money

Company response to consumer: Closed with explanation