Consumer complaint received 2020-05-07
Company: Rent Recovery Solutions
State: CA
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to arrest you or take you to jail if you do not pay

Complaint:
I made a phone call to Rent Recovery Solutions locates at Rent Recovery Solutions LLC XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, GA XXXX XXXX I made that phone call on XX/XX/XXXX at XXXX PST and when the gentleman XXXX answered I informed him on how I had spoke with the management company to be sure that I was only listed as someone who stays in the apartments, the apartment should not have been in my name back in 2015. To my understanding about how the lease and such were written and through verbal communication through the on site management company I thought I was ok to vacate the premise for a multitude of reasons 1 : Being the place was in humane to live in ; they had a huge amount or rats and roaches in the entire spammer  building 2 :  the unit that was given to use was filthy not clean and had bugs as well that we tried to clean on our own due to no help from the office 3 : there was a family member, my sister, that had a recent diagnosis for XXXX XXXX XXXX. So I left to see my sister in California and ended up having legal troubles from a XXXX  that took a year and a half and some XXXX   time to settle. I spoke with a man named XXXX from Rent Recovery and advised him of the problems I had faced living there and how I did speak to management. I described the management company that cared for the building as shady and he got offended that I called his client shady. If these calls are all recorded like he calls he recorded all of them this will be proven that he then responded to me once he heard me mention the legal troubles from the XXXX as well your the one with the XXXX but my clients are shady that I highly disrespectful and unprofessional to shame me and belittle me for something to took my time money and more that I than owned up too my mistake but I am not a shady person rather an honest one. So then the phone call continues to get worse. He then starts trying to speak over me and continuously calling me sir and he dispute my several corrections of me being a woman because my voice is deep is then said when sir or maam how about I just call you XXXX - utterly speachless by the bold disrespectful comments. As the call progresses I ask to speak to a superior of his because at that point Ive had enough Im trying to settle a debt and Im not being given any help other than I need to pay in full and him being highly disrespectful. No options of reduced amounts to settle the debt which was one option I was hoping for seeing I tried to do what I could before I left in the first place. Then I hang up because he claims hes the owner of the company named XXXX and theres no one high that him there, so you mean to tell me the owner of a debt collection company is taking calls about people trying to settle a debt? Theres no employees that work under a CEO? Under a owner? So I hang up and call back several times desperately trying to get someone else to speak to, but sadly every call I make somehow is going to XXXX phone. Then finally I get someone else who claims to be XXXX or something as a VP for Sales and hes the highest it goes. I tried asking questions and got no help. When I tried my very last call XXXX answered and said he was going to call the California local Pd from my area because he knew my jurisdiction somehow which I find illegal if he performed a search on me without my consent or knowledge and he lives or works in GA. How am I being threatened with police action for trying to settle a 5 year old evict now that its been brought to my attention. Im trying to do the proper thing and take care of this the right was but how can I if I am being shamed, belittled and threatened?????!!!!!

Company response to consumer: Closed with explanation