Consumer complaint received 2023-11-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/XXXX, {$2000.00}, WAS FRAUDULENTLY STOLEN FROM XXXX BANK OF AMERICA XXXX ACCOUNT. 
ON XX/XX/XXXX, I FILED A COMPLAINT # : XXXX. 
AS A SAVINGS ACCOUNT, THIS TRANSACTION INVOLVES AN UNAUTHORIZED TELLER WITHDRAWAL Of {$2000.00}. 
BUT MY COMPLAINT WAS ERRONEOUSLY PROCESSED THREW THE XXXX, AND CHECK XXXX DEPARTMENT, WHICH CAUSED ALL TYPES OF CONFLICTS WITH THE PROCESS, OF A SIMPLE DISCOVERY. DEALING WITH IDENTIFYING ME, AS NOT THE PERSON MAKING THE TRANSACTION ON SURVEILLANCE VIDEO, AT THE BANKING CENTER IT OCCURRED... 
AFTER MULTIPLE CONFLICTS TO PROVIDING BASIC AND RELEVANT INFORMATION, RECIEVING INFORMATION ABOUT MY CASE, AND BEING UNNECESSARILY FORCED, TO GO INTO A BANKING CENTER TO BE VERIFIED ( OVER XXXX TIMES ). ( PLEASE REVIEW AUDIO RECORDINGS ), BEING TREATED LIKE THE SUSPECT, WHEN CLEARLY I'M THE VICTIM... 
ON XX/XX/XXXX, I RECIEVED A EMAIL DENIAL OF MY CLAIM, BY BANK OF AMERICA, FROM THE XXXX DEPARTMENT. CLAIMING SOME TYPE OF FACTS/EVIDENCE REVEALED IT WAS AN AUTHORIZED TRANSACTION... 
WHICH IS IMPOSSIBLE... 
I AM THE ONLY AUTHORIZED PERSON TO MAKE WITH DRAWALS FROM MY ACCOUNT. 
MY ACCOUNT REQUIRES AN IN THE BANK TELLER TRANSACTION WITHDRAWL " ONLY ''. 
I'VE REQUESTED MULTIPLE TIMES TO KNOW THE SPECIFIC STEPS, FACTS, AND/OR EVIDENCE USED TO MAKE THERE CONCLUSIONS. BUT HAVE BEEN DENIED THE RIGHT TO REVIEW THE FACT, EVIDENCE, OR ANY THING USED IN THERE REVIEW, AND CONCLUSIONS... 
DURING THE INVESTIGATION I CLEARLY EXPLAINED I WAS OVER XXXX MILES FROM THE LOCATION OF THE BANKING CENTER AT, ( XXXX XXXX, FL. ), WHERE THIS TRANSACTION TOOK PLACE. 
ALSO I WAS EVEN IN A BANK OF AMERICA, BANKING XXXX IN XXXX XXXX XXXX, XXXX XXXX XXXX FL. MAKING AN AUTHORIZED TRANSACTION, ON THIS SAME DAY : XX/XX/XXXX. see attached account records. ( WHICH FARTHER PROVES, I COULD NOT HAVE BEEN THERE MAKING THE FRAUDULENT TRANSACTION ). 
DURING THE INVESTIGATION AND MULTIPLE CONTACTS WITH BANK OF AMERICA, I DISCOVERED, " XXXX XXXX '', WAS ERRONEOUSLY/FRAUDULENTLY, PUT ON MY ACCOUNT AS A AUTHORIZED MEMBER OF MY ACCOUNT. WITHOUT MY AUTHORIZATION. 
I EXPLAINED ON XX/XX/XXXX, WHEN I DISCOVERED THIS, THAT IT WAS AN ERROR ON THE BANK PART AND ACTIONS AND WENT THREW GREAT CONFLICT TO HAVE HER REMOVED EVEN BEING IN THE BANKING CENTER, I HAD TO DEMAND IT 5 TIMES, AND GET A SUPERVISORON THE PHONE TO ORDER THEM TO DO AS I REQUESTED, BECAUSE I NEVER GAVE HER SUCH AUTHORIZATION. 
XXXX XXXX, WAS GIVEN LIMITED POWER OF AUTHORITY, ON XX/XX/XXXX, FOR 15 DAY, WITH A WITHDRAWAL LIMIT, OF XXXX. BOTH LIMITED AUTHORITY FACTOR, WAS EXPIRED ON XXXX. XX/XX/XXXX... 
WAY BEFORE THE TIME OF THIS AND HER FRAUDULENT ACTIONS IN ANOTHER CLAIM FLIED ( # XXXX, INVOVING A CASH YEARS CHECK OF, {$1900.00} ). 
AT THIS DISCOVERY ON XX/XX/XXXX, I ASKED BANK OF AMERICA XXXX, WAS SHE RESPONSABLE FOR THIS {$2000.00} TELLER WITHDRAWL, AS WELL, AND I WAS TOLD, THAT INFORMATION COULDN'T BE GIVEN BECAUSE OF THE ON GOING INVESTIGATION. 
" THERE WAS NO RECORD OF THE LIMITED POWER OF ATTORNEY DOCUMENT, BETWEEN MYSELF AND XXXX XXXX '', PLACED ON BANK OF AMERICA 'S FILE. I HAD TO RETRIEVE IT FROM ANOTHER REAL ATTORNEY, ( INVOVLED AT THE TIME ), TO GIVE IT TO BANK OF AMERICA, IN AN ATTEMPT TO MAKE THINGS CLEAR, WHEN THEY CLEARLY FAILED TO PROPERLY STORE THE DOCUMENT ON FILE THEM SELVES. BECAUSE THEY KELP REFERRING TO ANOTHER LIMITED POWER OF ATTORNEY, GIVEN TO XXXX XXXX. WHEN THE LIMITED POWER OF ATTORNEY WAS BROUGHT IN CONVERSATION. 
AT THE CONCLUSION OF THE INVESTIGATION, AND DENIAL, I'VE REQUEST A SPECIFIC UNDERSTANDING OF WHAT FACTS, REASONS AND/OR EVIDENCE WAS USED IN THE INVESTIGATION AND THERE CONCLUSION... BUT OVER AND OVER I'VE BEEN GIVEN THE RUN AROUND, AND NO RESULTS TO MY REQUEST. 
ON XXXX XXXX, XXXX, I HAD TO CALLED AND WAS TOLD A POLICE REPORT WAS REQUESTED, TO GET MORE INFORMATION. WHICH I TRIED TO FILE ON XXXX XXXX, BUT WAS TOLD BY, XXXX  XXXX XXXX NOT TO FILE. 
NOW A POLICE REPORT HAS BEEN FILE, UPON, THERE RECENT REQUEST, CASE # : XXXX XXXX XXXX BY, XXXX XXXX XXXX XXXX, POLICE DEPARTMENT... 
BUT STILL NO RELIEF HAVE BEEN PROVIDED TO MY CLAIM. 

THIS CLAIM IS A BASIC XXXX OF XXXX 
A REVIEW OF THE PERSON IN THE SURVEILLANCE VIDEOS AND MY PERSONAL BEING, FLORIDA, ID. ( see attached id and facal video ), WILL CLEARLY REVEAL, I DID NOT MAKE THIS TRANSACTION... 

A COPY OF THE LIMITED POWER OF AUTHORITY AGREEMENT BETWEEN MYSELF AND XXXX XXXX, ( WHICH I PROVIDED BY EMAIL, FROM ANOTHER ATTORNEY ), see attached document. CLEARLY PROVES ANY TRANSACTION WITH HER, WAS UNAUTHORIZED, BY ME. HER PREVIOUS AUTHORIZION WAS EXPIRED AND SHE WAS NEVER GIVEN AUTHORIZION, TO BE PUT ON MY ACCOUNT AS A STANDING ACCOUNT HOLDER... ( IF SHE IS THE CAUSE OF THIS TRANSACTION ). 

FARTHER UNDERSTANDING OF MY DISTANT LOCATION, ( XXXX MILES AWAY ), WAS GIVES ALSO, AS WELL AS IDENTITY OF OTHER AUTHORITY/AGENCIES THAT CAN VERIFY MY LOCATION IN, XXXX XXXX XXXX FL XXXX THE ENTIRE DAY OF XXXX XXXX. 
THERE'S NO WAY A PROPER INVESTIGATION WAS DONE, TO CONCLUDE, I AUTHORIZED OR MADE THIS TRANSACTION. 
THIS INVESTIGATION WAS DONE AS IF I WAS THE PRIME SUSPECT, AND NOT THE VICTIM, RESULTING IN ME BEING VERY DISRESPECTED, AND ROBBED OF MY MONEY WITH THE BANKS HELP, WHICH SEEMS TO BE APART OF THIS SCAM, AND/OR ATTEMPTING TO COVER UP THERE STAFF/CO-WORKERS WRONG DOINGS. 

PLEASE SEE THE ATTACTED FILES/DOCUMENTS OF : MY FLORIDA ID XXXX ; XXXX VIDEO ; LIMITED POWER OF ATTORNEY DOCUMENT ( BETWEEN MY SELF AND XXXX XXXX XXXX XXXX AND ACCOUNT STATEMENT SHEET ( XXXX )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief