Consumer complaint received 2015-09-20
Company: ORG GC GP Buyer, LLC
State: MI
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I had a XXXX bill that had gotten sent to collection earlier this year. The company that reported on my credit report was said to be GC Services. So in a temp to pay all of my debts off when I got a new job, in the beginning of XXXX, the XXXX to be exact, I paid my balance of {$600.00} in full. I was given a confirmation number and told that a letter would be sent to me within 30 days as will the debt be up to date and noted that I paid my balance in the same time frame. By the time the 30 days were up, and I even gave it a few extra days, I had received no confirmation letter and it was still reported that my account was still in collection. I called GC services to try to get an understanding of what was the hold up and they told me that my balance was at zero and that the issue was with TransUnion ( creditor ). Had given that information, I contacted XXXX in which I disputed the account and gave the confirmation number as part of the investigation. I got my results from the investigation that showed there was no change in my account and My account was in collection with GC Services. So I called GC back to see where was my confirmation letter so I can prove that I paid the debt to XXXX because XXXX was saying that when they tried to verify the confirmation number with GC Services, it was reported that The confirmation number was not valid. I called and called until they ( GC Services ) finally sent a confirmation letter that I did n't receive until XXXX. So immediately I went ahead and faxed the letter to TransUnion in which XXXX of the representatives told me to do and it will take 5-10 days to review. I got a letter in the mail from XXXX that said once again, there was no change in my account. I called to speak with the Supervisor and the Gentleman told me that they sent that confirmation over to GC Services to verify and they and I quote " Would not '' verify that the document was legitimate. Every time I ask either company could they contact the other directly they tell me that they could not, the other company as to contact them. Each one says it 's not up to them it 's up to the other and the Supervisor at GC Services told me that It is out of her hands because she did her part ... .. As I 'm explaining the situation to each company, both are placing the blame on the other saying things like " Maybe there system is n't up to date. '' I called and verified that everybody 's ( both companies ) system updates immediately. GC Services says that XXXX never contacted them, TransUnion says they tried to contact them multiple times and they " wo n't '' verify that my account has been paid in full. At this point I do n't know what to do. I can not get approved for my place because of this account. I can not replaying my credit because I am in debt for something I paid months ago.. I do n't know who 's lying or if both companies are lying. I just want this account to be up to date and if not, I would definitely love my money back to whoever I paid.

Company response to consumer: Closed with non-monetary relief