Consumer complaint received 2024-01-29
Company: SELECT PORTFOLIO SERVICING, INC.
State: MI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

Complaint:
I am behind months in payments, this is accurate and I called to pay in full, they refuse they want it wired which I have no time for this. If they took my pay by check it be paid by now! I also had an agreed upon modifications where we pay XXXX for so many months and towards end it goes up to only XXXX tops! They suddenly started charge me an added XXXX a month that is half my whole mortgage payment. When I said we have a modification they told me read small print they can change the agreement at any time! I never heard of such disgusting works! Then when I asked why is our mortgage up by half it's full payment, they said due to lack of equity at the end of the year. So they sent me an equity statement which shows it lacks maybe by barely XXXX for the full year! That is hardly justification for an added XXXX external month! I'm at a loss I feel like they're bullying us! Someone had to stop these people and their wrongful deeds. If you even take XXXX times it by 12 months that is an added XXXX!!!!! My yearly taxes are only XXXX, and they cover only flood ins of about XXXX that is a total of XXXX that isn't XXXX, now mind you that is only adding the added XXXX extra a month they're charging me, it isn't including the already XXXX hundredish payment they take from my mortgage payment from since the beginning. So they're making a huge huge killing. Now that due to COVID we fell behind and as from all I figured you take XXXX which honestly SHOULD be my monthly payment and count months I owe I should only owe XXXX plus an added XXXX for the month of XXXX payment then I'd owe XXXX total, but they want a full XXXX grand! They're counting that XXXX extra a month, and I offered even to pay the XXXX they said they'd settle with for now to stop the process, which I'm telling you they're robbing us! Still I offered to pay it just to keep our home, and they won't even take that unless we wire it. My wife is XXXX, I work to pay these bills, and have no time for childish games! They had taken the payment via my check days ago when I tried to pay online they'd have the money right now, I mean semantics and it's hardly worth throwing my XXXX wife and grandchildren, family to the streets over a lousy refusal to take a dang check! I mean really, which btw I'm paying their robbery of XXXX which adds up to XXXX extra despite knowing it's not accurate. Please, I beg of you handle this bc I read and seen your past responses and how you simply just accept their excuses and lies. I hope this time, especially bc this is serious it's our home we lived fought n paid for on over 26 years! Please that added XXXX is truly wrong. Have you ever seen any bank up anyone 's mortgage by half it's whole monthly amount over equity lack? I beg you to help us right away. For now, I am looking in to finding also an attorney to handle this as well. Thank you

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation