Consumer complaint received 2023-08-06
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
This complaint is against Experian ID XXXX XXXX XXXX XXXX and their Supervisors. And it is also against XXXX XXXX along with XXXX XXXXn Supervisor, whose name is XXXX ( and how ironic that XXXX XXXX is a Customer Care Supervisor )!!!! 
My Personal Information was placed online for everyone to see, due to a Data Breach by XXXX XXXX XXXX XXXX. Since the XXXX week in XXXX 2022, I have been experiencing Identity Theft due to this Data Breach. My Email account was hacked, my Bank account was hacked. Fraudulent Credit Accounts opened in my name, and almost XXXX fraudulent Credit Inquiries on my Credit Files due to Fraudulent Credit attempts by the Identity Thief or Thieves. XXXX XXXX contracted with Experian / XXXX XXXX XXXX to help with my Restoration and Recovery Services. I was under the assumption that this Restoration Service would do the work in my Financial Recovery and Restoration. First of all, I am trained in XXXX and XXXX  I have NO training in Fraudulent Financial Recovery and Restoration -- other than what I have been forced to learn since XXXX 2022. Yet, other than placing a Credit Freeze and Fraud Alert ( which is rather simple ), I have been forced to learn the Restoration and Recovery methods in order to have them in place, and I have been forced to do about XXXX XXXX of the services myself, which Experian and XXXX was contracted to do. Something doesn't seem quite right about this situation and Set-Up!! 
Experian and XXXX XXXX XXXX have recovered ( XXXX ) dollars of my money back. I lost several thousands of dollars when my XXXX  and XXXX XXXX was hacked and drained. 
I had a Fraud Restoration Specialist that was assigned to my Case, yet I was having to do about 95 % of the work in an area which I have no training in. Therefore I requested a XXXX XXXX Supervisor. Supervisor XXXX then stepped into my case. Bad choice, as my Case went from having a little work completed by my Restoration Specialist, to having no further work on my Case. It changed from having to do XXXX XXXX  of the work myself, to having to do 100 % of the work myself. I then requested a higher level Supervisor with XXXX and XXXX, thus far they have refused to give me any additional Supervisor contact info. 
XXXX XXXX Supervisor XXXX stated to me that there was nothing further that Experian / XXXX could do until I did something. The something that she requires me to do is wrong and against policy and rules!!! And this is not to say that I have never done this before, but at the same time, I do not feel comfortable in doing this. Once again, their Customer 's Data Breach is what got me into this mess, and drained my Retirement Savings -- - then contracted with this Company for my Recovery and Restoration Services, and after several months, as the record will validate, I have recovered none of my thousands of dollars of my Retirement Savings.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation