Consumer complaint received 2023-04-23
Company: Metallicus, Inc.
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Other service problem

Complaint:
Dear Sir/Madam, I am writing to file a complaint against Metallicus Inc. ( operating as Metal Pay ) for their failure to fulfill my personal data request, possible fraudulent claims regarding their compliance with privacy regulations, and misrepresentation of their status not only to me but also to the state Attorney General 's office. I believe that these actions warrant investigation by the Consumer Financial Protection Bureau ( CFPB ) to ensure that the company is held accountable for any wrongdoing and that consumers ' rights are protected.

My concerns with Metallicus Inc. began when I submitted a request for information on XX/XX/XXXX. The company initially informed me that they would review and process my request within 30 days. However, they later extended this deadline to 90 days, citing the complexity of my request. Despite this assurance, I did not receive any further communication from the company until I followed up on XX/XX/XXXX. 

In response to my follow-up, the company asked me to verify my identity, even though I had already done so, and my request had been acknowledged as being in progress. The company then closed my ticket without resolving the issue. I subsequently opened a new ticket, and the company informed me that they were not subject to the California Consumer Privacy Act ( CCPA ) or the California Consumer Rights Act ( CCRA ) based on applicability rules. 

I believe that this claim is likely fraudulent, as it is highly improbable that Metallicus Inc. does not meet the revenue threshold for CCPA compliance. The company received a XXXX loan of {$1.00} XXXX, which suggests that their annual payroll alone is estimated at {$4.00} XXXX. This information indicates that their total revenue is likely to be significantly higher, making it implausible that they do not meet the CCPA and CCRA criteria. 

Furthermore, the company has not only misrepresented their status to me but also to the state Attorney General 's office in response to my complaint filed with them. This blatant misrepresentation is deeply concerning and requires thorough investigation. 

In light of these concerns, I am requesting that the CFPB investigate Metallicus Inc. for the following potential violations : Failure to fulfill a personal data request, which may indicate non-compliance with privacy and consumer protection regulations. 
Possible fraudulent claims regarding their exemption from privacy regulations, specifically the CCPA and CCRA.

Misrepresentation of their status to both consumers and government agencies, including the state Attorney General 's office.

Any other potential violations of consumer protection laws or regulations that may arise during the course of your investigation.

I have also filed complaints with my state 's Attorney General 's office and the Federal Trade Commission ( FTC ). I kindly request that you keep me informed of any developments in this case and advise me of any additional steps I may need to take. I appreciate your attention to this matter and look forward to your prompt response.

Company response to consumer: Closed with explanation