Consumer complaint received 2019-05-24
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
On XX/XX/XXXX, I had gone in to open an account with XXXX XXXX for my son. I had forgotten my checkbook and had offered to pick it up since I live less than 5 minutes away. The banker who had opened the account had suggested that I did not need to go home and pick up my checkbook and that I could just do a transfer with my debit card, she did not mention any fees. She had told me to increase my limit and I had called Chase ( the bank which I am currently in ) to increase my limit on withdrawing from my checking account to the amount I wanted to put into the account ( {$55000.00} ). Chase had asked if it was for XXXX XXXX and I had said Yes, so they had done it for me for that day. At no point in time was there anything mentioned to me about a Fee that might be incurred through Chase as well. I had gone ahead and let XXXX XXXX open the account. Once the money was withdrawn I had noticed a fee of {$1500.00}, {$60.00} and {$60.00} that was incurred because of non cash atm. I realized XXXX XXXX transferred {$50000.00}, {$2000.00} and {$2000.00} into the accounts that I had opened with them and figured the fees were for that since it was on the same day. I had called XXXX XXXX about the fees, and they had told me that the fee was not charged by their Credit Union. So I then proceeded to call Chase about the fees, and they were able to reverse " {$120.00} '' for the two {$60.00} fees and had told me they could not reverse the {$1500.00} because it was too high and it had to go to upper level management. I then talked to XXXX XXXX, XXXX ( XXXX Branch Manager ) about the situation and he had told me that they are a Credit Union and that they had no way of knowing the fees of other institutions since they do not charge any fees at their Credit Union.  My banker from Chase, XXXX XXXX ( XXXX Branch ) had tried to reverse the fee because he did not know about those fees as well and understands that it wasn't disclosed and it should have been, he had reached out to their back up office and I had received a phone call from XXXX ( ph : XXXX ext : XXXX ). She had stated to me that she will not reverse the money because it is not their job to disclose the fees and that if they do it for me they will have to change their policies and do it for everyone. She had also told me that their bankers, and the Chase representatives on the phone line do not all know about the fees and do not have to disclose the fees since it is not in their job duty. I had told her if they do not know about the fees, how am I supposed to know about it as a Chase Client?  She then went on to say that it is disclosed on the chase account when you open a checking account. I have had Chase since Highschool ( about 20 years ago ) when it was WAMU, I do not go back and read fine print agreements everyday. If their own employees do not know about the fees, how am I supposed to know about it? A fee of that magnitude should have been disclosed to me in some way or another even if they had not known the fee amount. That had left a bad impression on me. If I had known that there was even a small fee, I still would not have gone through with the transaction and would have just gone home to pick up my checkbook. I have been a loyal customer to Chase and have pushed all of my money with them and it is upsetting that they charged me that ridiculous fee and did not tell me about it and would not refund me my own money back. I did not borrow any money, this is my own money from my own checking account, not a credit card that I am borrowing from. I, along with many others ( even people who work at Chase, apparently ) did not know about fees to withdraw your own saved money from your checking account. I had talked to XXXX XXXX about this, and they are putting in a new program and in service for all their employees to get trained on situtations like this that could arise from other institutional fees. Chase on the other hand, are doing nothing to help out with the situation, and only states that they cant refund me because they will have to refund everybody? That is letting me know that they want to charge ridiculous fees to people who do not know about the fees. It is not right. They aren't training their employees to disclose that their may be a fee if you pull out from your debit card. This is something that should be disclosed regardless. I feel like I have been tricked and they just wanted to take my money.

Company response to consumer: Closed with monetary relief