Consumer complaint received 2018-11-16
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
To : CFPB Director XXXX XXXX and Chief of Staff XXXX XXXX On XX/XX/2018 I spoke with XXXX ID # XXXX of the Consumer Financial Protection Bureau and XXXX I.D . # XXXX of CFPB who confirmed that Wells Fargo violated 12 CFR Part 1026 ( Regulation Z ) section 1026.20 Disclosure requirements regarding post-consummation events.

THIS VERSION IS THE CURRENT REGULATION ( a ) Refinancings. A refinancing occurs when an existing obligation that was subject to this subpart is satisfied and replaced by a new obligation undertaken by the same consumer. A refinancing is a new transaction requiring new disclosures to the consumer. The new finance charge shall include any unearned portion of the old finance charge that is not credited to the existing obligation. As stated on your website see https : //www.consumerfinance.gov/XXXX. Consumer Financial Protection Bureau advertise that you Enforce We take action against predatory companies and practices that violate the law and have already returned billions of dollars to harmed consumers. Although XXXX stated on a recorded line that Wells Fargo violated 12 CFR Part 1026 ( Regulation Z ) see https : //www.consumerfinance.gov/about-us/the-bureau/ 1026.20 Disclosure requirements regarding post-consummation events.

THIS VERSION IS THE CURRENT REGULATION Search this regulation ( a ) Refinancings. A refinancing occurs when an existing obligation that was subject to this subpart is satisfied and replaced by a new obligation undertaken by the same consumer. Current Wells Fargo loan # XXXX was not replaced by a new obligation nor undertaken by the same consumer.Instead original XXXX loan # XXXX was renewed and extended by different borrowers and purchased subject to with a signed seller receipt of {$17000.00} and deeds signed by XXXX XXXX. A frivolous default judgement has been entered in amount {$9800.00} which have causes us irreparable damages because of the rider to deed of trust renewal and extension exhibit. The service was not legally delivered, as a result the XXXX Appraisal District has changed owner name, taxes will become delinquent as it is not legal to pay taxes on an account without authorization see Texas  Property Code, the property is not marketable. Wells Fargo refuses to acknowledge fault, XXXX would like to help but does not have the support of his bosses. Will you enforce your rules on Wells Fargo as they reuse to give a valid reason for the renewal and extension beside protecting their lien interest and a general mention of Article XV1 Section 50 with no exact subsection, they do not seen to care about your laws in particular 12 CFR Section 1026.20 ( a ) Refinancings Disclosure requirements regarding post-consummation events.

? Will you keep your promise of consumer protection as sworn to office under oath? Is it true I need to complain 2,000 times to get the CFPB to enforce their violated rules per XXXX  of the CFPB?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation