Consumer complaint received 2021-01-20
Company: CITIBANK, N.A.
State: AZ
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
Hello dear Sir or Madam Do I have these rights as a customer of Macy 's Credit Card? 

1 : Are there any rights for Macy 's Credit Card customers to have services for those customers who have got in the mail blocked Credit Card, not activatable Credit Card?

2 : Are there any rights for Macys Credit Card customers to have services for activation of new Cards, even with many phone calls that I made asking them for assistance, why the Macy 's Credit Card management do not care? still they are not contact me to ask assistance in three months? 
3 : Are there any rights for Macys Credit Card customers to have make a point on Macys Credit Card Management that, why the Macys Credit Card Management accepts people and approved people with credit, allow them to purchase and then block their card? and not activate back as soon as possible? 
4 : Are there any rights for Macys Credit Card customers to have question like why the Macys Credit Card management do not have any inquiries for recent credit cards issued by them, to help their costumes or provide assistance for new card holders? 
5 : Are there any rights for Macys Credit Card Management to have question that, why the Macys Credit Card Management did not tried to contact me since XX/XX/2020 till now to help their customer its been three months? Macys Credit Card Salesperson documented my all contact information when I filling application on XX/XX/2020 If your answer is Yes, Then I can say that all these questions did not Implemented on me, or I am not served by Macys Credit Card. 

Its been almost three months no body helping me, Macys Credit card customer service is a poor and awful management because they could not activate my new credit card in three months till now, I have a blocked American Express Macys credit card. The Macys put me in trouble because, I couldnt make my payments online, I couldnt see my balance online, its been three months that Macys Credit Card management did not tried to contact me by phone, email, and home address to assist me, Its not going through as the Macys salesperson offered to me, I am not singed any agreement to make my payments always by phone call, I made purchase at the Macys store in same time as I salesperson approved me for some credit on XX/XX/2020 I am not tried to purchase anything. 
After four days of my approval for Macys Credit Card, I got a blocked credit Card in the mailbox of my home address and tried to activate and start payments online I got negative response online, like ( your credit card is blocked ) I am still making my Macys credit card payments by phone, I have made two payments by phone and I am wondering for untrue repot to credit centers against my credit score which is not my mistake the delaying of payments and the exact amounts of each bill per month which is fixed by Salesperson at Macy 's store did not provided to me.

Its been three months that I had contact with Macy 's Credit Card Customer Service, like always they are keep saying that, I will get a letter included with security numbers for unblocking Macys credit card but, still I have not get any letter, phone calls, emails, what is their problem I do not know.

I did not found easy payments and good customer services as the Macys Credit Card Salesperson was offered to me the fast easy payments of their credit card. 
Thanks XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation