Consumer complaint received 2021-06-23
Company: ProCollect, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This complaint is about a debt collection from Procollect in the amount of {$2200.00}. On XX/XX/XXXX, I signed a 12 month lease contract with an apartment complex ( XXXX  ). According to the contract agreement, after the 12 month lease was up, it converts to a month to month basis ( contract will be attached to this complaint ). I stayed in the apartment from XX/XX/XXXX until XX/XX/XXXX, submitted an in-person 30 day move out notice on XX/XX/XXXX ( even though, only 15 days notice is required for month to month according to contract ). Without any notice of a late fee or a broken lease, i found out about the debt collection by Procollect. The collection was placed on my account on XX/XX/XXXX, in the amount of {$2200.00}. I reached out to the apartment complex ( XXXX ) through phone and email to try and resolve the situation, but no response. So, i reached out to procollect to request a written statement for proof of the collection. However, on XX/XX/XXXX, they sent me a bogus none binding contract as proof. This contract did not either my signature or the apartments on it. The " notice given '' and " move out date '' is incorrect ( XX/XX/XXXX ). it also has Reason for leaving as " Skipped/owes money/no notice ''. Everything about this contract was fraud and made up. I wasn't even aware of the contract renewal. Apparently, i have a renewed contract from XX/XX/XXXX through XX/XX/XXXX that i never signed or agreed to. ( this contract will also be attached to this complaint ). Not to mention, i remember walking into the apartment leasing office ( XX/XX/XXXX ) in-person and notify them i wouldn't be renewing my contract. which is why they charged me a month-to-month fee on XX/XX/XXXX ( receipt will be attached to complaint ). 
Moreover, during XX/XX/XXXX, we were still at the peak of covid-19 pandemic, the leasing office was closed and business was conducted by appointments only or online. I would think XXXX would have notified me or sent me a copy of the renewal lease contract. How can a contract be binding without my signature or my knowledge of it's existence? 
Additionally, i am a homeowner in a different state and due to the pandemic, i have been working remotely from home since XX/XX/XXXX. I never requested my lease to be renewed. I actually attempted to call and give a move out notice since XX/XX/XXXX, but i was told move-out notice has to be in-person. so i had to wait till the holidays in XXXX ACTION TAKEN : I have requested from procollect to send me a signed contract or valid proof that i owed this debt. But they can't show me any proof apart from the fake lease contract that will be attached to this complaint. The procollect representative i spoke to last, wrongly accused me that " you stayed there and you owed the debt '' I have also disputed this debt collection with all three credit bureaus, to ask for more valid information from procollect.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation