Consumer complaint received 2022-09-09
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On or about XX/XX/2022 my XXXX score was lowered from approximate XXXX to XXXX. This was based upon Capital One ( hereinafter XXXX. ) charging my account in XXXX for {$95.00} for a yearly card fee. I was NOT notified of the charge. 

My wife and I are building a new home in Montana and I have been using various charge cards to pay for supplies and services to recieve the highest Cash Back rewards. The cards are then paid as soon as possible after notice of posting. XXXX. has very poor cash back rewards and therefore I did not use the card after XXXX of XXXX. 

Since I was not notified of the charged two late fees totaling more than {$65.00} dollars were charged and around XX/XX/2022 I was notified by XXXX. that the credit line on this account was reduced from {$10000.00} to {$5000.00}. I immediately paid the total charges and contacted contacted XXXX. to determined why I had a charge on an account I did not use. 

I was informed of the yearly fee and asked to speak to manager to receive the late fees back and to determine why I had not been notified of the charge. I was told that I as wells others had been charged and NOT notified. I did not get this individuals name and was informed they would notify the credit reporting agencies of their error of failure to notify me. I was also assured the late charges would be refunded. A case number of XXXX was assigned. 

I contacted XXXX. again on XX/XX/XXXX and spoke with another manager, namely, XXXX. She apologized profusely for their error and stated that it would take two cycles ( 30-60 ) days to rectify this matter. I was NOT able to contact XXXX or XXXX to speak to a person that might have been able to immediately correct XXXX. 's error. 

Prior to this I had recently applied for and been issued a charge card for diesel fuel. I use XXXX XXXX for monitoring only and upon checking there was the obviuos major drop in my credit score without any explanation. It has been my experience that online inquires to the credit bureaus is frought with horribly general reasons for credit score changes and severe delays. 

I can not imagine that a low credit amount on a fuel charge card would cause a XXXX  score change from excellent to good with a nearly XXXX point drop. I believe this there is nothing fair about such XXXX change. The occurence of this matter must be repaired immediately and a notation of the error be given for my XXXX score decreases. 

I am an advanced certificated paralegal. This type of error and decimation of my credit reputation is a clearly unambiguose violation of my Substantive Due Process rights under the Constitution. I am therefore considering a federal civil rights suit regarding this matter. I would appreciate any information you can provide me with. 

XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief