Consumer complaint received 2018-02-25
Company: WESTERN UNION COMPANY, THE
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Unexpected or other fees

Complaint:
There is a fake company alleging that a transfer I made that cleared within seven days from both banks, ( Western Union approved and accepted the transaction after the standard processing time. ) was returned from my bank and that Western Union didnt receive payment for services. The first claim came in my inbox a month later. No formal letter it call, nothing, if there had been an issue.

Now they have been illegally harassing me and attempting to collect from a division of Wester Union that collects debts, but they don't have a consumer collection ID or display the laws for collecting a debt. They've mostly emailed me relentlessly and when I called to tell them to stop they continued, the representative was barely soaking English and began to yell at me, claiming they are real.i think hackers got a hold of my info and are scamming me gir the precise price my transaction was.

The original proceeding information Your tracking number ( MTCN ) is : XXXX Please use this number for any questions about this transaction. 

Date of order : XX/XX/2017 Time of order : XXXX ET Amount sent : {$5000.00} Money transfer fee : {$5.00} Total amount : {$5000.00} Transaction type : Bank Account This is the email with phony none Western Union information : Western Union is providing the following details to validate the legitimacy of the money transfer services provided to you through westernunion.com. We received a claim from your bank after the money had already been paid out to the receiving party, as a result, Western Union is unpaid for its service to you MTCN Transaction Date Sender Receiver Return Amount XXXX XX/XX/2017 XXXX XXXX XXXX XXXX {$5000.00} Please contact Western Union Financial Services to set up a payment as soon as possible. Our payment option includes : Over-the-phone  Payment You may call XXXX XXXX and process a payment using your bank account, debit or credit card. Please note that if you use your credit card, your card issuer might consider this a cash advance transaction and you may be charged a fee for this. 



Western Union Quick Collect Service At no additional charge, take cash to any Western Union agent and request they send the funds via Quick Collect service.

Payable To : XXXX XXXX XXXX  XXXX  Code City and State : XXXX XXXX  Account Number : XXXX Attention to : XXXX XXXX Mail Payment You may also pay by check or money order. Please write the case number on your check or money order, make the Check or money order payable to Western Union Financial Services , Inc., and mail it to : Western Union Financial Services , Inc . 
XXXX, XXXX, OH XXXX If you have any questions or if you feel you have received this communication in error, please reply to this email or call us at XXXX ( Monday through Friday, XXXX XXXX to XXXX XXXX. Mountain time ). 

Sincerely, Western Union Financial Services , Inc . 
Phone Number : XXXX Fax : XXXX Email : XXXX This is an attempt to collect a debt and any information received may use for that purpose.

I am so tired of tired of the harassment and disregard to consumer laws.

Company response to consumer: Closed with explanation