Consumer complaint received 2023-06-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
I am a healthcare worker and due to XXXX XXXX and XXXX  I became overwhelmed in my position during the summer of XXXX. I met with my manager on different forms of therapy and counseling that were open to me which eventually lead to me having to leave my position. I still had a family to care for so I contacted another healthcare team for a position. As i started working there issues with XXXX  and XXXX  became an issue and after a month I lost my income due to a hostile environment and XXXX  ; this was XX/XX/XXXX. It turned out the effects of my employment, diet, and stress of not being able to provide for my family took a toll on my body and I became very ill with XXXX  XXXX XXXX XXXXXXXX, XXXX, XXXX XXXX, and XXXX XXXX. I contacted all of my creditors because I wanted my credit to remain at least fair during this time. I was told by them all, XXXX XXXX, XXXX XXXX XXXX  XXXX, XXXX XXXX XXXX and XXXX that they would work with me and asked what i could pay, they updated my accounts on my condition or so I was told. I tried the minimal but I didn't have enough income coming in. There was no XXXX or holiday season for me or my family but we were happy I was still alive. I contacted them all once again in XX/XX/XXXX and was told my accounts would be on something like a forbearance hold until I could pay and not report my accounts until I could get back on my feet, I was told they would update my accounts. XXXX creditors asked how long it would be before i could pay again and I gave an estimated XXXX to XXXX  months because I lost my health insurance and had to find a provider that would take XXXX to help with my conditions and possible procedures needed. 
I changed my eating habits/diet, excercised, and lost XXXX lbs. within XXXX  months. I continued to communicate with my creditors and even applied for unemployment but it was only enough to barely pay my rent. I applied for XXXX Assitance and XXXX for food but was denied because I wasnt employed. I eventually found a provider an hour away which was good but my XXXX procedure was only able to be performed a month out in XXXX on the XXXX in XXXX. I was patient. XXXX was still providing. 
I looked for new employment positions because I was falling far behind and I had a student graduating and going to college that I had to prepare for. I found the position which was {$2.00} over minimum wage at XXXX XXXX, a block away from my home, and started a week after my XXXX procedure on XX/XX/XXXX in training with less than XXXX hours.I was supposed to go slow ; I wasn't pulling or moving much and I had stents in my sides but I needed the funds. I contacted my creditors to update them on my employment but found out it was too late for some by this time, they had reported my accounts at least 30 days past due and closed them after they told me they wouldn't. I have no idea how to get my credit repaired or pay bills. I'm constantly getting calls from collection agencies but don't give my information. 
XXXX XXXX worked with me and started a payment plan for XX/XX/XXXX with no interest or fees. That gave me hope but my credit is now shot. I am not finacially stable with this new position but I could've made payments and at least wanted to get back on my feet to good credit and health. Please can you help? I just found out about Consumer Finance.

Company response to consumer: Closed with explanation