Consumer complaint received 2022-12-31
Company: BANK OF NEW YORK MELLON CORPORATION, THE
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Dear sir / madam, my name is XXXX XXXX XXXX. 
I address you in connection with payment transaction of XXXX  which was made XXXX and is suspended by THE BANK OF NEW YORK MELLON now, please, study full information below. 

Between XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX. XXXX of XXXX XXXX XXXX signed XXXX ( works from XXXX ). 

On the basis of additional agreement No. XXXX of XXXX to contract XXXX. XXXX of XXXX XXXX XXXX XXXX XXXX XXXX which were XXXX XXXX XXXX XXXX XXXX Company were acquired XXXX 

After sale of securities into the account of XXXX XXXX XXXX XXXX USD came to XXXX XXXX XXXX XXXX XXXX 
XXXX on the basis of the XXXX of XXXX about return of property under contract No. XXXX of XXXX XXXX XXXX XXXX, XXXX " XXXX XXXX '' from the settlement account in XXXX XXXX I made bank transfer XXXX XXXX XXXX dollars on the current account of XXXX XXXX XXXX in XXXX XXXX XXXX XXXX XXXX with purpose of payment of " Return of property under a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Bank transfer was stopped in THE BANK OF NEW YORK MELLON, latest status Settlement on Hold. 
The owner of money at a rate of XXXX USD XXXX XXXX XXXX. 
XXXX XXXX XXXX isn't included in the XXXX sheet OFAC of the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  isn't. The current account of XXXX XXXX XXXX in XXXX XXXX No. XXXX is used for personal needs of XXXX XXXX XXXX and its family, isn't connected with business. Money of XXXX USD was supposed to be used for personal needs of XXXX XXXX XXXX and its family. 
XXXX XXXX XXXX XXXX has the license of XXXX of XXXX XXXX XXXX XXXX for implementation of activities for management of securities of XXXX. 
At XXXX XXXX XXXX XXXX XXXX account No. XXXX in XXXX XXXX is opened. 
XXXX XXXX XXXX XXXX and XXXX XXXX aren't included in the SDN sheet OFAC of XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX 
According to the inspections which are carried out by the financial institution making a transfer within payment there is no coincidence to one of SDN OFAC. The customer XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ), perhaps, was mixed with XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX by which OFAC is guided according to EO XXXX. Please, pay attention that the customer of payment XXXX XXXX XXXX XXXX XXXX ( XXXX ) doesn't fall under sanctions of the USA and the rule OFAC. XXXX XXXX XXXX XXXX XXXX ( XXXX ) isn't controlled by XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX 
The delay of bank transfer in the sum of XXXX USD on the current account of XXXX XXXX XXXX in XXXX XXXX No. XXXX negatively affects life of XXXX XXXX XXXX and its family, leads to problems in social service and medicine. 
On XX/XX/2022 XXXX XXXX XXXX sent inquiry to THE BANK OF NEW YORK MELLON to the address : XXXX on which XXXX the answer that I addressed to bank the sender of payment was provided to me. So far the payment wasn't is returned to bank sender, directed further to the recipient. 
Please, kindly check the current status of this transaction and agree about her direction to the recipient of XXXX XXXX XXXX in XXXX XXXX to allow us to settle this question. 

Thank you for your understanding and cooperation. 

Sender 's Reference XXXX Value Date, Currency Code and Amount XXXX Sender : XXXX XXXX ( XXXX XXXX XXXX ) XXXX XXXX Receiver : XXXX THE BANK OF NEW YORK MELLON NEW YORK, NY US Transaction Reference Number XXXX Bank Operation Code XXXX Value Date, Currency Code and Amount XXXX Ordering Customer-Name & Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX/ XXXX XXXX Account With Institution - XXXX XXXX XXXX XXXX  XXXX XXXX XXXX Beneficiary Customer-Name & XXXX XXXX XXXX XXXX XXXX Remittance Information WITHDRAWAL OF PROPERTY FROM THE XXXX XXXX XXXX XXXX XXXX  XXXX FROM XXXX VAT Sincerely yours, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX Mobile : XXXX XXXX XXXX : XXXX XXXX

Company response to consumer: Closed with explanation