Consumer complaint received 2023-11-14
Company: SYNCHRONY FINANCIAL
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
In XXXX I was a victim of an assault which resulted in my teeth being knocked out. From my senior year in high school, I suffered from XXXX  XXXX I did the proper maintenance to keep my XXXX, unfortunately being struck in the face it knocked my already delicate XXXX  out. The state paid for my XXXX  with a victim 's fund. XXXX XXXX put in my initial XXXX  and XXXX  which was an all on XXXX. 
The doctor ( XXXX died at the end of my procedure ) that put in my XXXX  said, I would probably have to replace the XXXX  after XXXX  years. The XXXX  not the actual implant, so, after XXXX  years one of the XXXX  in the XXXX  kept falling out so in my mind, I thought that it was time to replace the XXXX. I went on to secure funding for XXXX XXXX to do the XXXX  year replacement. I qualified for {$11000.00} through Care Credit /Synchrony Bank and he was paid XXXX and started the procedure. He did not take any panoramic views or scans which I thought was odd, he used a cookie cutter method by just using the old XXXX  for measurements. From that they made a mold, but she kept dropping the mold. Maybe why it didn't fit properly. Every time he would put in the XXXX, within a week a tooth will fall out or the XXXX  will crack in half and would have it repaired. This happened on XXXX occasions, unfortunately, during the last time I had to have XXXX XXXX XXXX and I was in a very critical state most of XXXX starting from XX/XX/XXXX through XXXX of XXXX, I was in the hospital recovering. He still had the XXXX  in his possession to fix. Now in my new home in XXXX, another XXXX XXXX XXXX is trying to help fix the problem. I'm still wearing my old XXXX. Keep in mind a new one was paid for that doesn't fit and can't be repaired. XXXX XXXX mailed them XXXX XXXX XXXX, he explained that the measurements were off, and the XXXX  were never going to work. I've paid some on the Care Credit account all the charges were XXXX XXXX XXXX but I stopped paying it because he didn't perform the procedure correctly. I posted my concerns on his review page, and I told him my concerns. Now the credit card company is trying to serve me with court paper to sue me, I had to sell XXXX home when I became ill and I used the equity from a {$300000.00} home which turned out to be {$100000.00} to buy property for XXXX in XXXX XXXX  and the rest was used for moving expenses. I'm currently on XXXX and this is my primary home and they are trying to serve legal documents to attach my home which is my primary property and I feel it's not fair for him to been paid {$11000.00} for service that was never rendered properly. I actually feel he should pay me for damages because I'm currently losing XXXX with the old XXXX  that was put back in my XXXX. A decent condition was made worse, I had a dentist to analyze the XXXX  that XXXX XXXX made, and he stated that that XXXX  would never fit correctly based on how it was made. Should he be responsible for the damages, emotional stress and financial stress of paying someone to correct the problem. He was paid by Synchrony Bank. Synchrony has hired XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation