Consumer complaint received 2023-09-26
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX I paid {$78.00} to the US Post Office located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NY XXXX to deliver a package in express time to the city of XXXX in XXXX. 
This shipping was an urgent package and the teller said that they would deliver the package in 3-5 business days at the most. 

She collected the funds which were paid with the Capital One credit card ending in XXXX. I was given a tracking number to follow my shipment, but the page was being updated every 48 hours. It took the US Post office 3 days to get the package from XXXX to XXXX XXXX which is a 45-60-minute drive from XXXX where the shipping post office is located. Eventually 7 days later the page displayed that the package was en route to its destination and I was confident that its recipient was about to receive it but 2 days later the website showed the package as being returned to me. 
My nightmare was just starting I called the customer service number to inquire as to why the package was returned after the US Post office had missed the deadline I had paid for. I waited for close to 2 hours for a human being to pick up the phone and when someone finally did, they were more concerned about who had processed the payment and shipping label instead of being focused on why this package was returned to me. 

The person kept me close to 45 minutes on the phone just to file a complaint about the teller who really was no longer the problem at that point. 
The customer service representative made me repeat three times the address of the US Post Office that I sent the package from. I spelled the address and repeated over and over. This person then proceeded to telling me that a manager from the shipping post office would reach out to explain what had happened and that I could only be refunded if I filed a personal complaint about the teller who had processed the order. 
The next day I received a call from the US Post Office located at XXXX XXXX, XXXX, NY XXXX, a completely different post office location which had nothing to do with the one I had shipped my package from!!! 
They stated that they had nothing to do with the package being returned but that they were holding it and would be sending it back to me on the next route. 

On Saturday XX/XX/XXXX it was pouring rain and I found myself stuck at home all day expecting the package to be returned to me. The US Post Office threw it on the street by my apartment building outside door under the heavy rain : they did not call nor rang the buzzer but left it under the pouring rain and without any consideration for everything they made me go through for an insignificant overseas shipping. 
I picked up the package and spent another 45 minutes commuting to the location where I had initially shipped it from. I waited another 35 minutes on the line and asked to see a manager but was told that they were none on the premises. 
I then asked for my card to be refunded and the teller lost patience, adopted an obnoxious attitude, and said that I had to deal with a manager because she herself had no authority to refund the card. 
She let me know that the manager was available XXXX Monday to Friday. I am a full-time employee with a long daily commute, and those hours make it impossible for me to leave my job to waste further time with a dysfunctional organization like the US Post Office . 
The teller was rude and made some inappropriate and entitled comments in front of everyone standing on the line and it was clearly upsetting. 
The US Post Office not only did not do their assignment, but they also gave me the run around and treated me like a non-human being let alone a paying customer. 
I have been really puzzled at the lack of care, lack of consideration, lack of empathy, lack of work ethics and lack of genuine desire to help. 
I then decided to dispute the charge with Capital One and they sided with the Post Office stating that the purchase receipt states that all sales are final! 
Well the US Post office should be held accountable for their actions and Capital One, my bank should have a fair judgement and refund my card. 

I have been a customer of Capital One since 2007 but did unfortunately not find the support and understanding I was hoping to receive in this matter to retrieve my money. 
Therefore I am hereby filing this complaint to be refunded for my {$78.00} because the US Post Office did not render the service it was paid for regardless of whether " all sales are final ''. The amount paid is significant and should be refunded as the package was sent back to me and dropped under pouring rain. 
I am asking Capital One to refund me promptly else I will file a complaint with the XXXX XXXX XXXX and will proceed until I get refunded. 
Thank you in advance for your time and consideration.

Company response to consumer: Closed with monetary relief