Consumer complaint received 2023-12-08
Company: WELLS FARGO & COMPANY
State: ID
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I deposited a check on the XXXX of XXXX from a client that I have worked with for over a year. 
The funds were not totally made available to me, which I expected. 
On XXXX XXXX the funds were made available to me so I used them to pay rent, get groceries for my family and other needs. 
On XXXX XXXX my account was overdrawn over {$3000.00} - My XXXX sank. 
I call Wells Fargo and the rep tell XXXX me that Wells Fargo put a hold on the check and that it was because the signature was abnormal. 
He shares that the if the check is validated that the funds would be available on the XXXX. 
He suggested that I reach out to the other bank to make sure that the funds cleared and that should then release the funds for Wells Fargo. 
I do what the the rep says. I check the status of the check and verify that the check has cleared. I speak with my client 's accountant who verifies that the check has cleared. 
I call wells fargo back to let them know that the check had cleared and that I verified it with the other parties. They said there is nothing that can be done. At one point the rep asks what I think should have been done. I told him I felt that they should have honored the check all the way and not just for XXXX. They should have never released any funds until the check was verified fully. The man said that there wasn't anything that could be done. 
I requested to speak with the complaints dept. and they shared that they took down my complaint and that I would hear from someone. I believe the gentleman asked that a review be expedited but he still said funds would be available by XXXX XXXX. 
I look at my account and it shows that the check was deposited but my account is still overdrawn. 

In the meantime. My account is overdrawn by $ XXXX. On XXXX XXXX I get a payroll check for $ XXXX. I couldn't even touch it because it was absorbed by the $ XXXX overdraft. Now my account is sitting at - {$1400.00} and can't pay my other bills, pay my car payment, put gas in my car, get to work, my nephew 's birthday was on the XXXX and I couldn't do anything for him. My husbands birthday is on Sunday the XXXX and I have reservations that I will have to cancel because of this mess. I financially provide for my XXXX in Montana and I can't get her the things she needs. My family relies on me heavily. 
Wells Fargo is only for two demographics. XXXX XXXXs and scammers. 
Just a couple months ago I had to submit a complaint because every other time I would use my debit card I would get a fraud alert on my card and I couldn't use it until I would either respond to a text from wells fargo or call in to review transactions. 
I work extremely hard but I don't have a ton of money. I have a family who has needs. 
Everything has been delayed because of this and nobody cares. 
I want to buy a house - My credit is going to get dinged because of the late car payment, late XXXX XXXX payment, late XXXX payment, storage unit payment was declined because I didn't it in my account. 
People are struggling. Its terrible to hold money from people, especially when they've worked so hard for it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation