Consumer complaint received 2021-12-10
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
I was told by Chase Bank that what was in my checking account which is {$610.00} was mailed to me to my address on the XXXX of XX/XX/2021 I also got told that it was mailed on the XXXX of XX/XX/2021 XXXX times that this company straight out lied to me because today on the XXXX of XXXX I finally got somebody from Chase Bank customer service to tell me the truth and they told me that they never even sent my check out and unless I come up with the people who gave me XXXX checks that were third parties whatever then they're not going to give me my money I have told these people I have told these people which when I say people I mean Chase Bank I've told them numerous times for the past month I've tried numerous numerous times to get a hold of these people that XXXX XXXX XXXX  as well I texted I've called them I've got nothing so Chase keeps telling me I need to come up with these people I keep so it's like a back and forth but I told I told Chase Bank in the branch and customer service calling them a several several times like that I can not get a hold of them that I've attempted to get a hold of him but I can not get a hold of them and Chase wants to act like they like I don't speak XXXX or they don't understand XXXX when I talk but still the matter of fact is that these checks these third party checks that that screwed me over I've worked for these people to help move and these were the checks I got these are the checks that were endorsed and these are checks that they see these these this couple they endorse them to me right in front of the ATM they were the one who they were the ones who helped me deposit it cuz I've never I've never done a deposit checks I've always got mine I've always got my money direct deposit so I've never done the check thing honestly so anyway bottom line is Chase Bank has been holding {$610.00} and this is my money my money in this checking account aside from these checks that I keep telling them I can not produce people that I can not get a hold of so I'm getting screwed over so many ways I have no money to eat I'm homeless I keep telling them this I'm broke I haven't eaten in a whole week and a half almost XXXX weeks cuz I can't get my money that chase is keeping from me Chase has messed up my my credit to where I can't even get a bank to even give me a checking account because of the stuff that chase put on there Chase put it on there like I intentionally try to endorse a check a third party check which is absolute ludicrous flat out lies but that's all Chase Bank has been doing to me his lied after lie after lie after lie they also are just being thieves that's XXXX in my checking account that's my money that has nothing to do with these checks has nothing to do with the checks and like I said I keep repeatedly repeatedly telling them that I don't I don't I don't I can't get a hold of these people they're not answering the phone they're not answering my text messages they have it ever since the day after they did these checks I haven't been able to get a hold of them so I'm super stuck holding holding the bag and I'm getting screwed over every which way I did work obviously and I didn't get paid for it Chase is trying to make me out to blame like I'm the one that tried to do this intentionally to try to like whatever scheme money which is absolutely a lie fabricated by Chase they're also they're the ones actually being the crooks and the

Company response to consumer: Closed with explanation