Consumer complaint received 2021-05-23
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
SPS : Select Portfolio Servicing, INC XXXX XXXX XXXX XXXX XXXX UT XXXX I will try to explain the situation as it's very hard. 
I applied to a forbearance plan on XX/XX/XXXX and it was accepted. I agreed to send the portion of the escrow money of each payment. 
On XX/XX/XXXX my full payment was {$1600.00} ( {$1100.00} Principal + Interest and {$530.00} Escrow ) so on XX/XX/XXXX I paid {$530.00} Later in XXXX my payment changed to {$1700.00} ( {$1100.00} P & I and Escrow {$600.00} and make payments on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX of the escrow Portion {$600.00}. 
So from XXXX to XXXX I pay {$2900.00} but they didn't take it in consideration, it was like I don't send any money. 
So, on XXXX I started to make my regular full payment of {$1700.00} on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, on these 4 payments I sent {$6900.00}. 
I spoke with a Supervisor on XXXX and they had a different amount, so I was very worry with the way they use my money and on XXXX I made the 5 payments of P+I of {$1100.00} for each of the payments that I sent only the escrow portion, I pay on XXXX, XXXX, XXXX, XXXX, XXXX and XXXX all these 5 payments which equaled a total of {$5600.00}. 
If you added all the 3 amounts : {$2900.00} + {$6900.00} + XXXX = {$15000.00} to put my account on time, all payments from XXXX to XXXX, but they still claimed from me more money. 
I'm sending an XXXX with all the amounts, I spoke with more than 40 different people and 15 supervisor and they said they will fix the problem, but they didn't. 
Since XXXX I spoke with : XX/XX/XXXX XXXX extention # XXXX, XXXX # XXXX, XXXX ( Supervisor ) # XXXX, XX/XX/XXXX Zuli ( Sup ) # XXXX, XXXX # XXXX, XX/XX/XXXX XXXX # XXXX Yeira ( Sup ) # XXXX, XX/XX/XXXX XXXX # XXXX, XXXX ( Sup ) # XXXX, XX/XX/XXXX XXXX ( Sup ) # XXXX, XX/XX/XXXX XXXX # XXXX, XXXX ( Sup ) XXXX, XX/XX/XXXX XXXX # XXXX XXXX ( Sup ) # XXXX XX/XX/XXXX XXXX # XXXX, XXXX ( Sup ) # XXXX XX/XX/XXXX Monset ( Sup ) # XXXX and the last call was on XX/XX/XXXX of XXXX with XXXX # XXXX, XXXX # XXXX and XXXX ( Sup ) # XXXX. XXXX promised me that he will call me back with the resolution because I spoke with him two times, but he never called me back. 
Also, I programed my payments on XX/XX/XXXX of XXXX reference # XXXX for {$1700.00} XX/XX/XXXX # XXXX, XX/XX/XXXX # XXXX, XX/XX/XXXX # XXXX, XX/XX/XXXX # XXXX and XX/XX/XXXX # XXXX I have with me more names of each individual that I spoke with, as well as their extension # ; all the payments was by phone in a recording line. 
They also charged a late fee of {$56.00} on XXXX but later they credit back, but again I was charged for {$56.00} on XX/XX/XXXX on the statement and again in XXXX and XXXX There is another amount that we are in a disagreement, which is for {$810.00}, this amount come from XXXX XXXX XXXX my previous Mortgage Bank, and start charging me interest for that amount that is part of the modification and I am supposed to pay that amount with no interest at all at the end of the mortgage. 

So for all these problem, which are making me sick, please write a letter in my favor to complain for all this problems and try to fix because they don't pay attention to me If you have any questions please feel free to call me at any time or write to me

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation