Consumer complaint received 2020-03-16
Company: ProCollect, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I disputed this debt nearly 3 years ago and despite 2 letters, it was just reported to crediting agencies on XXXX. According to ProCollect I was a resident from XXXX, however, according to the documentation they provided ( Apartment Lease Contract ) on pages 1 of 8 and 8 of 8, the Lease end date was XX/XX/17. 

XX/XX/2017 ProCollect , Inc. 
XXXX XXXX XXXX # XXXX XXXX, TX XXXX Sent Via Certified Mail, Return Receipt Requested Re : Account Name : XXXX Dear Sir/Madam : I am writing in response to your letter dated XX/XX/2017. I do not owe this debt and I am disputing this debt. 

I am requesting you provide the following information : 1. An itemization of all charges. Your enclosed Invoice did not include an itemization for the line item Rent, only an amount ; 2. Verification of tenancy during the period listed on your enclosed Invoice ; 3. An application for this debt ; 4. Proof of my agreement to pay the original creditor ; 5. A copy of all payments made to the account Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please notify the credit reporting agencies that the debt is disputed and/or delete the tradeline from my credit report. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the FDCPA and the Fair Credit Reporting Act. 

Aside from verifying the debt, do not contact me about this debt. If your offices attempt telephone communication with me, I will consider it harassment. 


Signed, XX/XX/2017 ProCollect , Inc. 
XXXX XXXX XXXX # XXXX XXXX, TX XXXX Sent Via Certified Mail, Return Receipt Requested Re : Letter dated XX/XX/2017 Account Name : XXXX Dear XXXX XXXX : I am writing in response to your letter dated XX/XX/2017. I do not owe this debt and I am disputing this debt. 

I specifically requested you to provide the following information : 1. Verification of tenancy during the period listed on your enclosed Invoice ( XXXX ) ; 2. An itemization of all charges. Your enclosed Invoice did not include an itemization for the line item Rent, only an amount ; 3. A copy of all payments made to the account ; An application for this debt ; Proof of my agreement to pay the original creditor. 

According to the documentation you provided ( Apartment Lease Contract ) on pages 1 of 8 and 8 of 8, the Lease end date was XX/XX/2017. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please notify the credit reporting agencies that the debt is disputed and/or delete the tradeline from my credit report. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the FDCPA and the Fair Credit Reporting Act. 

Aside from verifying the debt, do not contact me about this debt. If your offices attempt telephone communication with me, I will consider it harassment. 


Signed,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation