Consumer complaint received 2021-09-30
Company: OPORTUN FINANCIAL CORPORATION
State: MO
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Credit monitoring or identity theft protection services
Sub-issue: Didn't receive services that were advertised

Complaint:
Applied for Personal Loan, online received pre screen offer in mail, also advertised on XXXX XXXX, under my XXXX XXXX report on XX/XX/21 applied online approved and received email XXXX confirmation, {$2000.00} also received XXXX XXXX Loan docs email part English, part Spanish? Also confirmation email stated would receive overnight XXXX  XXXX tracking number. Well I, called XXXX XXXX XXXX for appx everyday kept getting call centers in XXXX , and XXXX? Always same story check your mail for check to arrive? I, said what about XXXX XXXX? they all said NO we don't have XXXX XXXX XXXX? I, said well email from Oportun.com clearly states overnight check in mail, and XXXX  XXXX XXXX.On XX/XX/21 called getting upset run around and rep, said would escalate to Supervisor, give it 3 more days if check doesn't arrive call us back which of course did not arrive .On XX/XX/21 Sat called again really upset said want to speak to a Supervisor? put me on hold with back round Music, man answers said his Spanish name? how can I, help you? I, explained No Check? No XXXX  XXXX number its 5 days now. I, said where is my XXXX XXXX tracking number? and my check? he said wait till Monday XX/XX/21 see if arrive in Mail? if not call us back. Of course I, am getting Nervous about these call Centers, Overseas, in XXXX, and XXXX and never a call center in U.S.A, called same number XX/XX/21 again REALLY LIVID WITH THE LIES!!!! never a straight answer just same XXXX, from everyone in call centers .rep, said let me escalate once again you should have received check in mail. Call back Friday XX/XX/21 speak to a Supervisor for a resolution. Well I, did call got a Lady Supervisor, smooth talker said I, need to get this issue resolved taking to long for your check? i, know your upset I, am SORRY! OMG, these people sound professional trained like real Business People. ALL LIES Supervisor, said I, will call you back today it was appx XXXXXXXX XXXX  time in XXXX XXXX , Mo - I , said have to go out will be back after XXXXXXXX call me back then. she said Don't worry I, will call you back of course she LIED NEVER CALLED ME BACK .So Now I, am beyond upset I, called back at app XXXXXXXX XXXX time xfered to same Supervisor I, said why didn't you call me back? she said didn't have a answer on your check? I, finally started yelling at her said this is XXXX, you LIED about calling me back No Check? no XXXX  XXXX? she said I, am leaving at XXXX  today but I, wont leave till I, get your Check in Mail call you back by XXXX  I, said you better because this company and all the XXXX, for 2 weeks is beyond anything I, ever experienced. She said I, apologize look for my call at XXXX! YEA RIGHT I, was LIED TO SCAMMED WITH XXXX  AGAIN.!!!!! 

SO, I, knew this Company was a SCAM! I, XXXX  XXXX  Oportun Inc, complaints, also XXXX XXXX XXXX XXXX XXXX OMG A PAGE FULL including ATTY General XXXX XXXX , and all the complaints listed I, was in DISBELIEF.!!!!!! I, felt so Violated was Scammed by a Company in XXXX XXXX, Ca. Oportun, Inc. IDENTITY THEFT had to upload my Social Security Income, Driver License, to get approved online XX/XX/21 for Personal Loan. Took all my info.I, filed a complaint XXXX  IN XXXX XXXX Ca and XXXX XXXX XXXX  online. also filed a complaint FBI, IC3 Internet Crimes Unit, and also called XXXX XXXX Police Dept and XXXX XXXX XXXX XXXX to file Fraud, and Identity on phone spoke to Officer XXXX XXXX Incident filed XXXX XXXX XXXX Sheriff his phone number called me back XXXX XXXX XXXX also spoke to a Detective yesterday Detective XXXX? not sure of spelling her number XXXX XXXX XXXX she saids Oportun, zip code XXXX is in unincorparated sector said 's XXXX XXXX , Sheriff Dept, handles that area not her Division? so I, still need " INVESTIGATION POLICE REPORT " for Credit Bureaus, also Oportun Inc, on my profile charging me daily interest, and {$2000.00} plus {$100.00} admin FEE for FUNDS I, NEVER RECEIVED!!!!!!! look at all the complaints on files XXXX  and Ripp Off report THIS COMPANY IS SCAMMING US, USA AND OVERSEAS, FRAUD IDENTITY THEFT. I, closed my old checking acct number which is till on Oportun ACH Auto payments due XX/XX/21 -- HAHA Don't think so and put a Fraud, and Freeze all my Credit Bureaus, they want a Police Report. Officer XXXX, spoke to me on phone just filed a incident report. I, want this Oportun, Inc shut down I, want them erased of my Credit Report, and I, ain't paying those Crooks a Red Cent, for a Loan, I, never recieved .I, was told XXXX XXXX . Calif has to file a Police Report because that is where company is located? not here in XXXX XXXX, Mo. I, am so upset and stressed they caused me all these problems, changed my acct number, at Social Security, They have voice mail on there main phone about Scammers pretending to be with Social Security, INTERNET KILLING THIS COUNTRY.also filed Complaint with XXXX XXXX XXXX XXXX and XXXX  XXXX, Ca # XXXX as stated earlier also on online FBI IC3 Unit did not get a Case # just a response complaint filed. 

Sorry about this long letter but need to give you a Visual on BOGUS COMPANY FRAUD DECIET, SCAMMING AMERICANS FOR OUR BANK INFO SS # B, D, Driver License etc etc, Please contact FBI XXXX  AND FBI IN XXXX XXXX, CA TO INVESTIGATE THIS PHONY BOGUS BOILER ROOM OPERATION SCAMMING ALL US AMERICANS!!!!!! SHAME ON THEM AND XXXX XXXX, YOU THIK IT WOULD BE A LEGIT COMPANY, I, LET XXXX  XXXX KNOW THEY SHOULD BE ASHAMED 3RD PARTY SCAMMERS ADVERISING FOR A FEE TO ALL XXXX XXXX, MEMBERS LOGED IN. 

PLEASE CONTACT THIS BOGUS COMPANY XXXXOportun Inc ,  XXXX XXXX XXXX XXXX XXXX XXXX XXXX Calif XXXX - XXXX XXXX XXXX XXXX XXXX XXXX customer service number. 

Oportun Inc, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Calif XXXX Inquiry on Credit Report address, rate there " Bogus ' complaints e mails- complaints@oportun.com and- hello@oportun.com generic response with phoney customer relations computer generated, I, have copy of all emails and incident report at XXXX XXXX Sheriffs Dept PLEASE HELP ME THIS IS Thursday XX/XX/21 spent 17 days since XX/XX/21 getting no where and fixing my identity with all this filing complaints, with Proper Govt, Police and XXXX  and Credit Bureaus for any further Fraud, and Identity Theft in USA and Overseas!!!!!!

Company response to consumer: Closed with explanation