Consumer complaint received 2020-03-31
Company: CITIBANK, N.A.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
To whom it may concern, supervisors and those who are working on this case. 

I had bought flight tickets from XXXX to XXXX for my father and I to visit my sick grandma with the amount of : {$650.00} and {$590.00} Both of our departure dates stated XX/XX/XXXX and arrival XX/XX/XXXX. 
there were two other stops in front of us XXXX XXXX, and XXXX XXXX. Our Destiination was to arrive in XXXX XX/XX/XXXX. 
On XX/XX/XXXX XXXX XXXX had a protest and all flights were canceled. Ive tried everything in my power to have my father and I be put on the same plane together because hes XXXX he can not XXXX  and can not XXXX. They tried separating us multiple times in XXXX XXXX tried stealing our belongings. Weve heard multiple gunshots. We were there a total of three days survival mode, without eating or drinking anything. I have Asked security guards if there was anyone working there who could help me get some kind of food, and they had specifically told me not with US dollars. I was completely XXXX with my father on survival mode. Finally on XX/XX/XXXX I received an email that we were going to be departing together im going to XXXX XXXX. Ive called XXXX and message them through XXXX an amount of numerous times on this case. They had messed up my tickets had me pay quadruple the price knowing I had insurance for both my father and I and we both had paid for our luggages that were put on our flight tickets. That by the time we got to the airports or every stop that we had made we had to pay each and every time for our luggages as well. It was literally the worst experience Ive ever had in my life I did not receive the service that I was supposed to. And I refuse to use this site ever again. Yet again the day I was coming back home XX/XX/XXXX XXXX went into war. They overcharge me for renewing flight tickets to bypass XXXX {$970.00} - {$990.00} coming to XXXX, because XXXX went into a war XX/XX/XXXX and of course all flights were canceled again and they tried separating my father and I once again coming back home to XXXX which means they charge me that price for one day to go home. there are other charges for luggages, which were already paid for when I paid for the first flight tickets {$590.00} and {$650.00}. Once again We have and had insurance and they never bother to use our insurance after I told them that my father and I both have it. My father never even received any assistance in XXXX which I had asked for because he is XXXX. 
I have called XXXX  and Citi simplicity on this case and reason why of disputes. Youre more than welcome to contact citi and XXXX  to move forward with this case and to remove these transactions.Im really hoping u can help. Just as u know, as anyone else, isnt fair to have transactions without having right services received. 
For any further questions or concerns please feel free to mail, email me or contact me at Sincerely, XXXX XXXX XXXX XX/XX/XXXX - {$110.00} XXXX XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation