Consumer complaint received 2018-04-15
Company: WELLS FARGO & COMPANY
State: NC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
My vehicle is a XXXX  XXXX XXXX, yes I got behind but continued to make payments, I would deliver payments to one of the Wells fargo banks in person, made payments above the installment agreement. Wells Fargo kept hitting me with fees and extra interest as well as late payment charges. I have paid over 50,000 dollars to this bank on this trunk, remaining money owed is less than 4,000, the truck would have been paid for if not for Wells Fargo 's attempt to " take '' my asset. Yes, I am in financial trouble but I had been paying for the truck. Wells Fargo uses the credit/personal information bureaus to determine easy targets to take people 's assets I believe. This past summer I made extra payments every single month and then Wells Fargo auto finance began to send me " bank '' checks back to my address as if I would cash them, they transferred my account to another account and I only have a telephone number, they will offer me NO written correspondence as to how I can safely proceed with finishing this loan out. Eventually I had them to agree to put almost 2,000 dollars back against my loan that they had tried to send me payment checks back for. These are payments I made at the bank that they accepted and cashed my check payments. I would just as soon they give me my title as the payoff should be XXXX at this point! I will burn the asset before I give it to them! Wells Fargo is facing a XXXX dollar fine at this point with the FTC, it should be XXXX XXXX dollars and they should be stripped of the ability to steal from consumers ever again. I was one of the people when I had plenty of money they opened new accounts for without my permission and when the so called " opening balance '' fell below what they had opened these fake accounts at they started charging me added fees for my balance being below 65,000 dollars? I don't have much any longer, I'm about to go bust bankrupt wise but I need help and I want these people that orchestrate these criminal acts prosecuted to the fullest ability of the law! I want my title to my asset and this mess closed. I am not alone in this mess, hundreds of thousands of Americans have been taken for a ride with Wells Fargo. When I bought the truck, my credit score was XXXX on the XXXX scale, after I got the truck Wells Fargo would do credit checks to lower my score every single month until I caught on to what they were doing to intentionally lower my credit score and of which I filed one of these reports and they were forced to stop because they knew if they could lower my score I could not get a better finance rate as they well know when someone with a high score is paying 8 % interest at the time that many will come knocking to refinance your rate. It's not just me, they do or did this to everyone! XXXX XXXX XXXX, he owns and controls this bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief