Consumer complaint received 2023-02-10
Company: U.S. BANCORP
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Hello- I am writing in regards to XXXX XXXX practices being levied on me by XXXX XXXX XXXX. I have XXXX XXXX XXXX with XXXX XXXX. 

My XX/XX/XXXX XXXX for billing period XXXX had a balance of {$4300.00}. My minimum payment due was {$71.00}. I made a {$400.00} payment on XX/XX/XXXX. 

My XX/XX/XXXX XXXX for billing period XXXX had a balance of {$5700.00}. My minimum payment due was {$840.00}. I made a {$1000.00} payment on XX/XX/XXXX. 

My XX/XX/XXXX XXXX for billing period XXXX had a balance of {$6000.00}. My Minimum payment due was {$1100.00} because my credit limit on the account was {$5000.00}. I was {$1000.00} over my credit limit. This was because I made a return on XX/XX/XXXX and I had been waiting for a credit back to my account for {$1100.00}. After 2 weeks, I called XXXX XXXX support and they told me they processed the credit back to my XXXX XXXX XXXX account on XX/XX/XXXX. XXXX XXXX XXXX told me they did not get the credit back to my account until XX/XX/XXXX. 

I called XXXX XXXX XXXX asked for a credit limit increase and it was denied. 

When I received my XXXX statement, it showed I had a XXXX XXXX of {$1000.00} due. I called XXXX XXXX XXXX Customer Service about the large minimum payment ( {$1000.00} ) due on XXXX Customer Service Representative told me that the Target Credit of {$1100.00} had already been received, and had been processed, which put me below my credit limit and that I no longer needed to make the {$1000.00} minimum payment. She stated she was going to make a note in my files that I did not need to make the {$1000.00} minimum payment because my balance was {$4800.00}. I made a total of {$160.00} payments for the month, similar to what I was paying in XX/XX/XXXX. 

I just received my XX/XX/XXXX statement for billing period XXXX. My balance is {$4800.00} and my minimum payment due is {$1000.00}. I immediately called XXXX XXXX XXXX Customer Service and asked why my minimum amount due is so high. After being left on hold for 20 minutes, the Representative told me she needed to transfer me to a Supervisor. I was place on hold for another 20 minutes. When the Supervisor got on the phone with me, I asked why am I being required to pay 25 % of my balance in 1 month? ( i.e. {$1000.00} of a {$4800.00} balance ). She said that I was supposed to pay XXXX more dollars the previous month and that was being carried over into my current billing period. They also charged me a XXXX XXXX XXXX for not paying the {$1000.00} minimum payment in XXXX- even after they told me I did not have to make that huge payment because the target return/credit covered that amount. 

This organization is practicing predatory lending. 

It is unethical to charge someone a {$1000.00} minimum payment on a {$4800.00} balance. Their Customer Service flat out lied to me, told me they would make a note in my account about the conversation and that I did not have to make a {$1100.00} payment in XXXX because the {$1100.00} return credit covered that amount I would like to file a formal Predatory Lending complaint against XXXX XXXX XXXX and Mini World XXXX. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief