Consumer complaint received 2022-09-03
Company: WELLS FARGO & COMPANY
State: MS
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
I purchased a truck ( XXXX ) from XXXX XXXX XXXX XXXX in XXXX, XXXX on XX/XX/XXXX. Wells Fargo financed this loan. At the time of purchase, I had paid the sales tax of {$1000.00} to the state of XXXX ( I am not a resident in XXXX  ) but was also required to pay the sales tax in my local county. XXXX registration goes through the county Tax Collector office. My address is XXXX XXXX XXXX. XXXX, XXXX XXXX, therefore my local branch is XXXX XXXX Tax Assessor located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. At the tax collector they stated that they need the sales tax paid and the title in hand to process my registration. Wells Fargo Auto had stated every time that I requested the title that they wanted a document requesting the title from the tax collectors office. The tax collectors office did not have any process that included requesting the title. Titles are mailed there directly with included check to cover the taxes due. I have processed several cars through the tax collectors office and can confirm that this is my usual experiences. After countless attempts to work with Wells Fargo Auto to properly register my truck so I can use it for its business purposes, I have still been found without my registration or taxes paid so I can drive my vehicle for business purposes. The official process of Wells Fargo Auto has left the question of did the title get processed. After an automated review I get a simple statement showing where the title was processed. I did have on success early in XXXX where they agreed to send the title, but they sent it to XXXX XXXX XXXXXXXX of some nature, and did not accomplish me properly registering my truck. I have been lost in this loop. As the consumer, I truly feel that I have been taken advantage of by both XXXXXXXX XXXX by selling a sabotaged vehicle with accidents for more than {$18000.00} ( 60 % ) over value. Wells Fargo Auto has a management team at the executive office that has been blunt with their statements in not assisting any further because the title was processed and that I need to pay my balance because they are repossessing the vehicle. Regardless how many times I mention that I can't properly register the vehicle, they finally say the investigation will begin and after a time, closes all the same with no results in my truck being registered so I can use it for my business. I purchase the truck XX/XX/XXXX, and the day prior I had purchased a XXXX ' climate controlled enclosed car hauler. The business insurance was immediately added and I began to use the truck and trailer as part of my logistics operation and additional revenue. Once the temporary registrations expired I ceased operations and began an endless loop of miscommunication with Wells Fargo Auto. XXXX XXXX is very manipulative with their selling tactics and did not offer any support at all, simply stated " not our problem ''.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation