Consumer complaint received 2023-10-14
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
As you would know from my previous complaints, I do NOT visit Chase branches unless it is absolutely absolutely necessary and urgent, primarily due to the XXXX attack on me from one of your branches in the past. 

On XX/XX/2023 at XXXX PST I went to the Chase branch located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX for Notary service. The previous day I was told by their manager XXXX that they provide notary service, and upon explaining my requirements she said she can attest the photocopies of my XXXX DL, Medicare card and Passport from the original. So I made the appointment and went there with a photocopy of the above documents and brought with me the originals. I had to send the attested photocopy back to XXXX via email. 

First, XXXX says she can not put any signature on the photocopy, instead she can fill a separate form for attestation purposes. I told her, when I email the photocopy of the documents and that separate attestation form, they would look two separate paperwork and won't be considered related by the recipient. XXXX said there is a section on the attestation form that says " optional '' under which she will mention DL and Passport. I asked her to write the passport and the DL NUMBER next to it in the attestation form as well, so that the recipient would know which passport and DL she is exactly referring to in that form ( because just including the WORD 'passport ' won't mean anything to the recipient, because the attestation form could not be related to the photocopy of the DL/passport ... because how would the recipient know exactly which passport XXXX is attesting unless the passport number is mentioned in the attestation form. XXXX 's response here was, " I am not obligated to mention anything in the optional section of the attestation form, I am not attesting or verifying anything here, all I am doing is saying you came to the branch with the photocopy and the originals, but I can not mention the DL number or the passport number in the attestation form. '' Basically she is saying, all the attestation form say is, " you brought " some '' paperwork and I visually saw it, and that's it ''. She will however document the DL number and the passport number in her internal books but she won't mention those numbers in the attestation form. That's like writing, " this guy brought 'a ' passport to the branch and I saw it '' - Is this called attestation!? 

This is unreasonable, unprofessional and ludicrous. How would a third party know what exactly you are attesting in that form unless you provide a definite document number ( DL no./Passport no. ) in the form. 

I mean I don't expect much from Chase branches considering the bankers are racists to start with. But these kind of ludicrous and unreasonable work practices by Chase bankers validates it further. I am not white, so please let me know if Chase would be comfortable in doing the notary/attestation of my driver license, passport and my Medicare card, in a manner that would be considered reasonable and acceptable by a third party?

Company response to consumer: Closed with explanation