Consumer complaint received 2021-03-17
Company: GLA Collection Company, Inc.
State: KY
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX I was in an auto accident, at the time of the accident I had state provided insurance as I was still in high school. Due to the extent of the injuries I had to take a ambulance to the hospital from the accident. The XXXX workers asked me my information, name, birthdate, insurance and who/what will be used to cover the costs, etc. When I got to the hospital they asked the same questions. I told both the XXXX worker and registration at the hospital my insurance, XXXX, is what I would be using to pay for the ambulance transportation and the care provided. I filled out all the proper paperwork after XXXX XXXX XXXX XXXX XXXX XXXX XXXX Less than a week after the accident I received a called asking yet again what was going to be used to cover costs, I once again told them XXXX and was told everything was good they just needed to verify my information. Then in XXXX of XXXX I received a letter saying I owed {$1400.00} and it was going to collections. I had only received one phone call regarding the ambulance ride and it was a week after the accident happened. I was told everything was fine and my insurance did cover it. I mailed a letter to both the XXXX XXXX XXXX and the collections company telling them that I had insurance and it was covered by insurance, that I shouldnt have a open balance of anything. I called both companies and XXXX XXXX XXXX said that they are no longer in control to write it up the debt off because it got sold to the collections company. XXXX XXXX XXXX did not have my permission to sell my medical information to the collections company. After I was told the XXXX company could not remove the debt I called, sent letters and emailed the collections company. When I still didnt hear anything back from them I found their XXXX page and reached out to them on XX/XX/XXXX and told them I did have insurance. I have proof that I reached out with all correct and accurate information. I called XXXX to verify that it was in fact covered by them. XXXX  confirmed that they covered the ambulance ride however XXXX XXXX XXXX did not bill them so they could pay for it. I have disputed this multiple times yet have gotten no where with it. I contacted the collections company and asked for it to be removed from my credit because Im not responsible for the debt and I did not give the XXXX company permission to give them my information at the end of XXXX and was told no. I then once again called XXXX  and they said that I was not and am not responsible for the debt because they wouldve covered it had the company billed them like they were suppose to. They failed to do their job in a timely manner. GLA Collections admitted that my insurance wasnt billed and it is past time for filing and are still refusing to remove it from my credit. The information in this debt is not correct or accurate and I will be suing if this is not removed. This is a violation of my privacy and a violation of hippa. As well as wrongful debt. I am not responsible for this and will not be paying it. The XXXX company failed to bill my insurance who would have paid for it. XXXX can confirm that they were never billed for this when they should have been. This company keeps avoiding all correct information I give them, including proof that I contacted the company less that a month after the ambulance ride was needed to tell them I have insurance and to bill them for the cost of the ride that it was covered by my health insurance. There is no reason why this debt is owed other than the XXXX company failing to do their job in a timely manner. This debt is NOT owed by me and XXXX is willing to stand behind me in court and provide me with a statement and documentation that this is true and not my responsibility because the company did not bill my insurance.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation