Consumer complaint received 2017-04-11
Company: Navient Solutions, LLC.
State: MA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
Good Day : First, my loans were originally procured through the XXXX system. I opted for a total of a {$25000.00}, which was inclusive of a private loan serviced by the University I attended. In short, I paid " in full '' my private loan through the University totalling approximately {$2500.00} However, to date, Navient has me owing a total of {$27000.00}. Any civil person would ask, " how is that even remotely possible?! '' When XXXX sold my loan to Navient, I had a balance of approximately {$19000.00} - and that 's being generous. According to the records XXXX posted about 8 months prior to the buyout, my original amount was around {$17000.00} ( maybe a tad bit more ). Fast forward to the initial day Navient wrote me about their respective turnover. Navient reported an amount upwards of {$27000.00}!! I contacted many departments from XXXX and Navient and to no avail found anybody who could provide me with my original loan information. Just POOF - gone! Finally, I was able to track down a representative from Navient who informed me that any documentation prior to the buyout was not available. Furthermore, the representative mentioned that even if I had diligent record keeping from XXXX, Navient was sold the loan for {$27000.00}. {$27000.00} was the final amount - end of story. 

I relayed to them that that was impossible, and that the total amount given was NOT even the original amount borrowed. The representative ( s ) never sympathized nor exhibited a need to even try and make a wrong a right. I continued down the journey of paying the " crooked '' Navient system ( if you ask " why '', I further explain towards the end of this complaint ). 

As time went on, my account amount never decreased. As time went on, they kept on making new rules and explanations/ '' excuses '' as to why my account amount did not decrease. Not only did in not decrease, THE AMOUNT INCREASED! 

Fast forward to my graduation. Instead of providing me with an opportunity to secure a job with the alotted, promised " deferment '' time frame ( I believe ~ 6 months ), the first thing they did was raise my payment due. I graduated in XXXX and received a notice at the end of the month regarding my new amount due, which was {$640.00}. {$640.00}!! This must be a joke, right?! 

Needless to say, I still remain with the company in hopes I receive justice from the Navient system. I was advised by many to remain with Navient and fight for what is fair. I was also advised that if I left Navient that my queries as to what I rightfully owe will be null and void. 

Please help! Your agency was brought to my attention by alternate financial aid advisors. To add insult to injury, I just checked my Navient account today. My total amount has increased, yet again. And to make matters worse, XXXX loans that are suppose to remain at a " fixed APR '' have increased. Now if that does n't warrant assistance, I do n't know what does. Please facilitate my claim! In advance, thank you for your time and any advice would be much appreciated. 

Respectfully,

Company response to consumer: Closed with explanation