Consumer complaint received 2023-06-28
Company: WELLS FARGO & COMPANY
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
I am writing this letter to formally initiate a complaint against Wells Fargo regarding a loan I have had with them since XXXX. I have refinanced the loan with XXXX over the years in a effort to pay off the Wells Fargo loan but this loan with Wells Fargo still remains even after being paid off. 
The complaint is this : I have worked with XXXX XXXX on two separate occasions to pay off the debt with Wells Fargo, originally Wachovia. Each time payment in full was made but subsequently the loan has continued to remain on the books. I have been writing Wells Fargo trying to get this matter resolved but each time they respond it is with the same form letter stating that I can request a Mediation meeting, I have requested the meeting and to this date a mediation meeting has not been scheduled. 


So, I am writing to present my case to the Consumer Finance Department. Here are the issues that I have been addressing with Wells Fargo : This first time, I started the loan was wo bring my business to Wells Fargo since that is where I currently had my checking account. I refinanced a loan form XXXX XXXX and Loan in the amount of {$64000.00} At this time, the then attorney XXXX XXXX XXXX, stated that he had discovered other bills that had not been paid off and added those items ( which were later verified as having been paid off the documents were filed with the XXXX Clerk of court ). 

Second the loan amount was increased, and a line of credit was added to the loan. I have detailed the information below : Several mistakes involving my Line of Credit of {$29000.00}, which was established back on XX/XX/XXXX. This LOC was taken out on a refinance loan with Wachovia to pay off my debts and my current mortgage on my home. 
I refinanced my home again on XX/XX/XXXX, with Wachovia and the {$29000.00} LOC was paid off. I kept receiving bills showing that it had not paid off ; so I continued paying on the debt. The home was refinanced again on XX/XX/XXXX, with XXXX XXXX XXXX which paid it off once more, but I continued receiving bills to make monthly payments which I continued to pay. 
o The issue with the LOC : Wells Fargo sent me the front copy of two checks that were made out to XXXX Title Loan Check No XXXX in the amount of {$310.00} from the General Ledger Check No XXXX in the amount of {$29000.00} was written to them from a Credit Line Cash Advance Counter Check. The purpose of this check is listed as Disb. to Attorney ( Proceeds ). This check opens a line of credit. One half of the check shows paid to XXXX Title loan and the other side shows Pay to the order of Myself. The bank has told me that they only have the front copy of these checks and that no image of the back has been recorded in their files. 
This issue is very suspicious because as noted below the attorney, XXXX XXXX XXXX, in this matter was disbarred for misconduct. I have been searching my files and requesting information from Wachovia and Wells Fargo trying to correct the wrongs, while paying the loans to ensure that I did not lose my home and land. 
I have been delayed in pushing forward because of my health and each time I seem to move forward I have had major health challenges that required my full attention to ensure that I recovered. But I want you to know that I have never stopped trying to have my case represented. 
On XX/XX/XXXX, I received a letter from The Supreme Court of South Carolina, XXXX XXXX XXXX XXXX stating the lawyer who represented me in the refinancing was being investigated and they would also look into my allegations of fraud for my LOC of {$29000.00} that had not been paid off. 
Also, I had to ask Wells Fargo to stop the digital transfer withdrawals that someone had been making regularly on my LOC without my consent. I knew that I was not requesting any money because I do not know to access my account over the phone. After going into the bank and stopping this process the loan has steadily decreased. The major problem still exist : I paid off the loan and opened a loan with XXXX to pay off this loan. I am currently paying both loans. I understand that my loan with XXXX should be my only loan, but Wells Fargo loan is still open. I will not stop paying until the loan has been resolved through the courts to ensure that my property is not wrongfully taken because of default on a loan that has been paid off twice and it is still open. 
I have requested information from XXXX and they have provided me with written proof that the loan with Wells Fargo was paid off again in XXXX, XXXX and to this date I am still paying the loan with Wells Fargo and XXXX. 
I am requesting someone to help me stop this fraud that has persisted since XXXX, and to refund me all the overpayments to this account, pay off XXXX plus all interest paid, and remove all loans against my home and land.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation