Consumer complaint received 2022-11-14
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
XX/XX/XXXX Consumer Financial Protection Bureau XXXX Re : Chase Bank Corporation. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX To whom It May Concern ; We gave Chase Bank adequate time to resolve the issue. However, Chase ignored us and did not keep their commitment. Chase committed that if we bring XXXX XXXXXXXX and maintain that balance, they will waive past monthly service charges, etc. Per their instruction on XX/XX/XXXX, we deposited XXXX XXXXXXXX as I attached. However, they gave us a partial credit and still there is an outstanding balance of {$290.00} which should be credited to our account as soon as possible. 

This is a business account and we maintained large balance. However, due to legal matters, we had to withdraw a large amount from our account in XX/XX/XXXX. We were expecting the legal matters to be resolved soon and then we would redeposit the funds. However, due to Cov-19, legal matters have dragged on for a long time. Chase told me that as long as we maintain a balance of XXXX XXXX, they would fully reimburse all past monthly fees, etc. but they did not keep their word. 

There are two pages of transaction summary which I attached. Chase reversed the three months of monthly fees. The bottom of the second page showed that XXXX XXXX XXXX which are covered XXXX XXXX, XX/XX/XXXX which totals {$90.00}. 

XX/XX/XXXX {$12.00} credit XX/XX/XXXX credit to monthly fees of XXXX, XXXX and XX/XX/XXXX. {$90.00} XX/XX/XXXX credit to monthly fees of {$210.00}. 

When I computed their total {$30.00} monthly service fees 19 times which is {$570.00}, plus XXXX of {$64.00} twice which came up {$120.00}. Therefore, their total charges were {$690.00} However, Chase gave us only credit of {$400.00}, so there is a {$290.00} shortage of credits. 

At the beginning of XX/XX/XXXX, I spent many hours speaking to their customer service at XXXX. Lady disclosed her name is XXXX who is a supervisor of customer service. XXXX said she was not able to calculate all the amounts on her site. Per her instructions, on XX/XX/XXXX I went to their branch at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX spoke with branch XXXX, XXXX XXXX who made me wait for over half an hour. XXXX XXXX was able to see that their calculation was not correct. I was very surprised that he said he had No authority, so the XXXXXXXX XXXX  region Manager, Lady, would contact me shortly. However, as of today, none of them have ever contacted me. We usually maintain a few XXXX XXXX dollars balance and give them a lot of business with credit cards, etc. 

Such a reputable company in the financial business should not have deceived the client and not kept their word. Without your organization taking proper action, Chase will not change their behavior. I could get a better interest rate from money market account, but Chase made us bring XXXX XXXXXXXX and did not gave me total refund of service charges. 

Chase opened the business in our area about 6 or 7 years ago. At the beginning, they were very friendly, but since they had to build their business, they changed their attitude. 

Please look into this situation and help us. 

Thank you for your time.

Company response to consumer: Closed with explanation