Consumer complaint received 2022-04-26
Company: U.S. BANCORP
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX I sent XXXX a letter disputing the US Bank Home mortgage account they are reporting on my credit report. I did not get a response. I sent a follow up letter on XX/XX/XXXX. They responded with a letter on XX/XX/XXXX saying they had completed their investigation and this account was verified through US Bank. I disagreed with their report and sent another letter on XX/XX/XXXX, I sent a factual dispute showing the inconsistencies I have found which proves the account was never properly verified. I was sent back a letter showing the account was deleted on XX/XX/XXXX. I then received another letter on XX/XX/XXXX with a credit report stating that this account was verified through US bank and was added back to my account. This account shows the first delinquent payment in the payment history as of XX/XX/XXXX. The account was never brought current again. However, in the information area it shows the date of first delinquency as XX/XX/XXXX. How is that possible when there are 15 payments prior to XX/XX/XXXX that were delinquent? Frustrated, I emailed the CEO of US Bank and XXXX on XX/XX/XXXX and did not receive a response. I let the account sit because there was no where else for me to turn. Nothing had been done to correct this account, even with proof. I pulled my credit report XX/XX/XXXX to see if the inconsistencies still remain. They are still there. This report shows my first 30 day late payment was XX/XX/XXXX but shows the first delinquency as XX/XX/XXXX. How is this still possible? I called into XXXX today to question the inconsistencies and the rep stated that he did see the inconsistencies but there was nothing he could do as US Bank has verified the account. I am completely appalled that this credit bureau would allow such an injustice to continue to happen. 

I received a letter from US bank dated XX/XX/XXXX. Below is the response I sent back to US bank still showing inconsistencies in their reporting and the credit bureaus reporting. 

In the letter I received from XXXX XXXX dated XX/XX/XXXX from US Bank, there are quite a few inconsistencies that still remain between this letter and the credit bureau reporting. 

In paragraph 3 you stated " We confirmed the original date of delinquency was XX/XX/XXXX. However, please know that the payment history from XXXX is no longer being reported to the credit reporting agencies ''. This is incorrect. I pulled my credit reports in the month of XXXX and this account is reflecting on both XXXX and XXXX. As of the XXXX report pulled on XX/XX/XXXX and the XXXX report pulled on XX/XX/XXXX, both credit bureaus are reporting the payment history from XXXX. Both of these show the original date of delinquency as XX/XX/XXXX, which is correct. 

In paragraph 4 you stated " A modification was completed on the account in XXXX, with the first modified payment due on XX/XX/XXXX, per the enclosed Final Modification Agreement. Completion of the modification resulted in the account reflecting as current on the reporting that went out on XX/XX/XXXX. This report reflected the status for the month of XX/XX/XXXX ''. This is also incorrect. Both XXXX and XXXX are reporting 120 days late for the month of XX/XX/XXXX. I did agree to a modification agreement, however, that does not mean that it is a new loan and/or the payment history previous to that agreement disappears. 

In paragraph 5, you stated " However, the XX/XX/XXXX installment was not received timely, resulting in a XXXX delinquency being reported with the XX/XX/XXXX credit reporting for the month of XX/XX/XXXX ''. This again is also incorrect. My XXXX report from XX/XX/XXXX shows that my XX/XX/XXXX payment was on time. There is no payment history listed on my XXXX report from XX/XX/XXXX for the month of XX/XX/XXXX. 

In paragraph 5, you also stated " This is the date now reflecting on your credit report as the first date of delinquency ''. A loan modification does not change the previous payment history. While it does change the original terms, it does not create an entire new loan. The original date does not change or get wiped away. The first date of delinquency does not change as it is based on the original loan contract. The first date of delinquency is defined as 'the month and year of the commencement of the delinquency that preceded the reporting of an account to a consumer reporting agency as set forth in Section 623 ( a ) ( 5 ) of the FCRA '. 

I received another letter from US Bank dated XX/XX/XXXX. This is my response which shows the inconsistencies still remain. 

In paragraph three it states " The date of first deliquency is based on the date the account first becomes deliquent leading to a default status ''. This date is XX/XX/XXXX. 

In paragraph four, it is stated we are no longer contractually reporting date from our systems from XXXX to the credit reporting agencies due to the account being in a close status. However, information from XXXX is being shown on both XXXX and XXXX as of XX/XX/XXXX credit reports. 

In paragraph 5 it states the account did report current for XX/XX/XXXX due to the completion of the modification, and the account was due for the XX/XX/XXXX payment. However, the XX/XX/XXXX installment was not received timely, resulting in a XXXX delinquency being reported with the XX/XX/XXXX credit reporting for the month of XX/XX/XXXX. On my XXXX credit report as of XX/XX/XXXX it is still reporting ok. 

There are still multiple errors being reported on my account. The XX/XX/XXXX letter from US bank states the original date of delinquency is XX/XX/XXXX. 

The letter from XX/XX/XXXX, the XXXX payment should show as delinquent but it does not do that. From XX/XX/XXXX to XX/XX/XXXX, every single payment shows as delinquent so therefore the original date of delinquency still stands. My account has had errors for years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation