Consumer complaint received 2022-12-31
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
In the middle of XXXX, I fell extremely ill and was hospitalized for nearly a week. Upon exiting the hospital, while still extremely ill, I noticed my credit score had dropped over XXXX points. This was after Bank of America closed all of my credit card accounts over a {$900.00} delinquent balance, without calling or contacting me once. 

I had called multiple times, attempting to speak with a representative, but the customer service line is so convoluted, confusing and buggy, it took me multiple attempts to speak with someone. Even then, I was hung up on multiple times by representatives who, it seemed, just didn't feel like helping customers/fellow employees. 

I contacted the XXXX support center and spoke with XXXX, and then his supervisor XXXX on XX/XX/XXXX while still very ill and recovering to try to rectify the situation, to no avail. I was told that, even though all of my other accounts had AutoPay enabled, this specific account did not have Bill Pay, AutoPay, or whatever other convoluted payment method enabled, even though I am certain I not only enabled AutoPay online, but scheduled multiple payments to pay, from an account that has well over {$300000.00} at any given time to pay balances which, at Bank of America, have never gone over {$10000.00}. 

I have been a customer at Bank of America for over 7 years, and an employee of the company for nearly 4 years. I had well over {$100000.00} of revolving credit and a net worth of nearly {$10.00} XXXX. None of this mattered, Bank of America still closed my accounts and decimated my credit rating without as much as a phone call. 

This is even more concerning, as, not to be overly contentious, I have been an exemplary employee, earning the company hundreds of millions of dollars. I earned the company so much money in XXXX of XXXX, that the company had to restate earnings by nearly {$600.00} XXXX higher than expected due to my contributions. It simply did not matter. The company just closed my account, and refused any further review. 

Even further enfuriating, the company ( XXXX XXXX told me that I was deemed a 'credit risk ' for my {$900.00} delinquent balance. This is laughable, as the company owes me more than {$3.00} XXXX of deferred compensation, as well as my salary being many XXXX multiples of the {$900.00} balance. To put it bluntly, even disregarding my deferred compensation, the company, at any given time, due to time worked, owes me more than {$900.00} when taking into consideration accrued pay, accrued vacation, sick leave, etc. 

I just want the company to resintate my accounts, with their former available credit balances and length of account history. I am planning on buying a house this year, and my credit score dropping from an XXXX to a XXXX will cost me hundreds of thousands of dollars in incremental fees, interest and expenses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation