Consumer complaint received 2021-11-09
Company: LAKEVIEW LOAN SERVICING, LLC
State: AZ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I recently refinanced my house through Lakeview Loan Servicing LLC in order to lower my interest rate and save money on my mortgage. At the time my principal and/or interest monthly payment was {$430.00} and the Escrow was {$130.00}. At the time, apparently due to tax increase and change of insurance company there was apparently a {$410.00} shortage. At the time I called and at the time I still did not understand why there was a shortage they assured me that the new payment {$620.00} would be in effect for a year to recap the shortage and then it would go back down to {$590.00} as of XX/XX/XXXX. However that amount was only collected until XX/XX/XXXX ; the amount charged over the 7 month period until the new statement dated XX/XX/XXXX was {$230.00} leaving an overall negative balance of $ XXXX. 

The new statement dated XX/XX/XXXX instead showed a negative balance of $ XXXX instead of $ XXXX. When I asked about the discrepancy of {$540.00} in the balance owed I inquired if the insurance had changed ; they said no. I inquired if there were any other expenses not shown in the statement other than principal, interest, and insurance that could account for the difference and the new prorated shortage of {$59.00} since the difference in escrow showed to be less than {$2.00} and they said that the current amount reflected the shortage and projected amount needed for future escrow. When I asked why the correct amount was not projected in the first place since it is their function to do so they could not explain the difference in the math. I still do not understand why my mortgage payment has gone up so much when neither the taxes nor the insurance went up over the past 7 months. The mathematics do not add up under what was short, what was paid, and the new shortage which instead showed a negative balance of $ XXXX instead of $ XXXX. 

In addition I received letters from their insurance department saying I had no insurance ( which THEY were actually paying ) and threatening to purchase insurance on my behalf and make me pay for it. After numerous threatening letters I finally talked with a supervisor who finally got it stopped. In addition, I planned for my previous insurance to end the day before the new insurance took effect since one ends and the other begins the same time at midnight ; their insurance department sent me a bill for {$2.00} for the " lapse in coverage '' of 1 day which was false because there was no lapse in coverage ; but apparently technically the termination of the previous insurance should have been scheduled for the SAME day as the new one. I had no idea of this technicality and threatened on principle to change mortgage companies if they charged me for a lapse that never occurred. My point is, if it is the job of the escrow department to accurately forecast expenses and put money in for it then why the discrepancy and why the discrepancy in the actual amount I paid them and the new shortage they show. The math does not add up and in less than a year my mortgage payment has ballooned from the refinanced amount of {$560.00} to now {$650.00} in less than a year with no interest nor principal increase ; however the increase in expense now has made my home cost thousands more. Please investigate and explain what is the cause of the discrepancy and drastic mortgage increase. 

Here is the information about my mortgage : XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX. Loan # XXXX. Website : XXXX. Phone : XXXX XXXX XXXX. 

My information : XXXX XXXX XXXX XXXX XXXX , XXXX Ph XXXX XXXX , email : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation