Consumer complaint received 2022-09-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am a victim of identity theft and was XXXX  months XXXX  living in XXXX, XXXX  when the information listed below, appeared on my credit report. It does not relate to any transactions ( s ) that I have made and is the result of identity theft. 
Public Records : Dismissed XXXX  XXXX Bankruptcy in U.S. Bankruptcy Court, XXXX  District of XXXX XXXX, Filed XX/XX/XXXX. Case No. : XXXX To support my position, I mailed Transunion the following documentation via certified overnight mail on XX/XX/XXXX, which the USPO certified receipt on XX/XX/XXXX : A Copy of my credit report I received from XXXX with the fraudulent items circled. 
A copy of my Identity Theft Report dated XX/XX/XXXX and a copy of the U.S. Department of Justice correspondence dated XX/XX/XXXX acknowledging that I reported and disputed these fraudulent transactions. 
A copy of my drivers license to prove my identity. 
A copy of section 605B of the Fair Credit Reporting Act, which requires Transunion to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher ( s ) of that information. 
A copy of the XXXX  XXXX Bankruptcy Petition with the fraudulent signature, address, phone number, and eviction status circled that can be disputed with the support that is included.

A copy of my lease, bank statements, and final utility bill from XXXX documenting my XXXX  address and support my timeline of having moved to XXXX  prior to the filing of this petition. 
A copy of my deposit refund notice from my XXXX  landlord stating that I moved out of my apartment before the termination of my lease, in XX/XX/XXXX, and I received a full deposit refund. I have never been evicted as stated in the bankruptcy petition. 
Copies of correspondences, visit calendars, and visit summaries from my doctors/patient portal account that supports of my condition of XXXX XXXXXXXX and XXXX  residency claim. The first half of my care was under XXXX XXXX XXXX, from XX/XX/XXXX to XX/XX/XXXX, in XXXX XXXX and the latter half was under XXXX XXXX XXXX, from XX/XX/XXXX to XX/XX/XXXX, in XXXX. One of my XXXX appointments was just one day before the fraudulent petition was signed on XX/XX/XXXX in the state of XXXX. In my XXXX condition, at XXXX  months XXXX I would not have been able to travel to XXXX  to have filed such a petition. 
Copies of various receipts around the time the petition was filed to substantiates my XXXX  residency claim, including a receipt of an ATM deposit made in XXXX  days before the petition was signed. 

Ive disputed this information since the company received my documents and the fraudulent information is still coming back as accurate. I have called for help and have had my call disconnected and questions left unanswered regarding the fraud review and information validation process Its past 4 business days since the company received my letter with supporting documents substantiating a case of identity theft. I have rights under FCA, and I do not believe Transunion is following these guidelines to protect me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief