Consumer complaint received 2023-12-13
Company: WELLS FARGO & COMPANY
State: WV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/23 I accessed my Wells Fargo online banking for the first time. 

I noticed on XX/XX/23 a transaction withdrawal via an wire transfer for {$94000.00}. that I did not authorize or do and a {$40.00}. Fee for processing the transfer {$94000.00}. transaction and a pending transaction for {$38000.00}. A total of {$130000.00}. had been taken from my Wells Fargo checking account I immediately called the number on my debit card and was transferred to the fraud department and spoke with XXXX, she closed the account, issued new checks, said she could not stop/block the pending {$38000.00}. because the person presented a withdrawal slip at the counter. She told me I needed to go into a branch bank and speak with a banker about the {$38000.00}. 

I ask where the transactions took place, what type of ID did the person show, she said she could not give me that information. She stressed I needed to go into a branch bank. I explained there are no Wells Fargo banks in WV closest one was 100 miles away in XXXX VA. 

She also told us to call the local police to report the theft, we did! 

On XX/XX/23 my friend and I loaded my wheel chair and we drove to Wells Fargo in VA when we arrived they said we needed an appointment, my friend loudly stressed the urgency of {$130000.00}. given away by Wells Fargo, we were told to come back at XXXX We set in the parking lot for almost 4 hours and went back into the bank & and we met with XXXX XXXX a banker , he checked my drivers license, my military ID and my SS card as well as glanced at my Wells Fargo debit card and my vehicle registration, he ask where I originally opened my Wells Fargo bank account XXXX I opened an account with XXXX in XXXX NJ before it was Wells Fargo. 

He called someone to report the {$38000.00}. and mentioned the {$94000.00}. transaction, he gave the person on the phone the case number given by XXXX on XX/XX/23. 

The person kept the banker on the phone for nearly 2 hours, he ask the banker if I came into the bank in a wheelchair, the banker responded Yes, he is the one with the wheelchair after nearly 2 hours all we got was another fraud claim number and was told to go back to the Wells Fargo bank branch where I originally opened my checking account because that is where my signature is on file. 

We reloaded my wheel chair and started the drive home with another fraud claim number, which could have been done via the phone, they just wanted an image of me on their camera going into one of their banks Since the in person bank visit, I have been harassed via the telephone by a XXXX XXXX claiming he is the bank president, at all different hours of the day and from different numbers, he forcefully tells me that did the transactions on XX/XX/23 He sent letters requesting my signature, he then sent a letter saying the matter is closed because they could not get the other bank to give the money back to them and my money can not be replaced. {$130000.00}. 

Since this has started my blood pressure has risen, I can not sleep at night, I have horrible headaches. 

Being harassed, abused by a bank is absurd. 

I am a XXXX Veteran of the XXXX XXXX and I do not suffer from any XXXX related illnesses, but Wells Fargo employees have tried to treat me like I do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief