Consumer complaint received 2023-05-20
Company: Rent Recovery Solutions
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I was officially notified on XX/XX/XXXX by a representative from Rent Recovery Solutions XXXX, that my previous Landlord is attempting to collect a debt for rent owed for the months of XXXX, XXXX and XXXX of XXXX as well as damage and utility fees. These statements from XXXX XXXX XXXX ( XXXX, Virginia ) are false. XXXX XXXX ( whose name is also on the lease ) and I moved out of the apartment XX/XX/XXXX. The office at XXXX XXXX told me on the phone two weeks prior to moving out that the apartment was rented and a new lease was signed for that unit. I explained this to the debt collection representative and was told that I can dispute the debt and would need to send in supporting documents in order to put the account on a hold. I was also told that the debt would be subject to credit reporting on XX/XX/XXXX. I sent the supporting documents to them in the mail to the address provided by the representative later that same day ( XX/XX/XXXX ). The address provided was XXXX XXXX XXXX XXXX XXXX  XXXX, XXXX, GA XXXX. My dispute documents consist of a copy of the lease agreement, a copy of a dispute email I sent tXXXX XXXX XXXX XXXX concerning the debt, a copy of the statement I had received in the mail from XXXX XXXX and also a letter that explains my argument for the debt. I had tracking on the package sent out by XXXX. My dispute documents were delivered to the agency on Monday XX/XX/XXXX at XXXX pm. I called the rep back to see if they had received them but was told " No, it could take a couple of days to get into our system. '' I continued to call multiple times until finally on XX/XX/XXXX after being told they still were not uploaded into their system, I sent a second copy of dispute documents to them. That second set of documents arrived to the agency on XX/XX/XXXX at XXXX am according to XXXX tracking. I called XX/XX/XXXX to express my concerns and figure out why my documents were not uploaded after sending them a second set. I was also informed the department that handles these documents is located in the same building but yet they have no way of contacting them to figure out what the hold up is. The last thing I want is for this to hurt my XXXX XXXX. I feel like they have had plenty of time to submit my documents and put my account on hold from credit reporting so this whole matter can be investigated. 

I finally received a phone call XX/XX/XXXX from Rent Recovery Solutions LLC saying that " their committee '' along with talks from District Vue came to the conclusion that the debt was owed. I do not agree with this because again, the rental unit had a new lease signed after XXXX and myself moved out. I did not receive any details about " their committee 's '' investigation and how they came to their conclusion. Did they ask to see the signed lease from the new tenant? Did they ask to listen to the phone recording back in XXXX of XXXX when I was told by an employee at XXXX XXXX that the unit had been rented? I was also told on this phone call that this debt will hit my credit score unless I set up a payment plan. I do not feel XXXX or myself are responsible for another individuals rent payment.

Company response to consumer: Closed with explanation