BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2021-12-06
Company: Mr. Cooper Group Inc.
State: PA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
In XXXX I started to take over out finances and noticed that our mortgage has never really gone down. We started out as XXXX XXXX and then XXXX XXXX was bought out by XXXX, XXXX then sold our mortgage to Nation Star and now we are Mr Cooper. When I asked Mr Cooper about this issue of how our Mortgage of {$56000.00} is only down to {$45000.00} after 16 years of paying. We purchased our home in XXXX and have been making the monthly payment since. We may have got behind on a few payments because of health issues my newborn had when she was born in XXXX but we always made out payments some how. When I looked at the terms of the loan it states we will be paying until XXXX which is 43 years, we only have a 30 year mortgage, therefor we should only be paying until XXXX. Mr Cooper tried to say that right before XXXX XXXX turned the loan over the loan was resigned, this is not true the documents they have have a signature that my husband did not sign, I am not sure who signed those documents but it was not him. Mr Cooper sent me a copy of the files they had on file from this design, BUT could not find information about our loan prior to. I sent them a copy of our original loan and what my husband signature looks like. I am not sure what Mr Cooper did during the turn over but something fraudulent happened because there is no way we have this much to pay on this house. We could have had a better house, its terrible they are taking advantage of people like this. I have spoken to varies other Tax Payers, as I am an XXXX XXXX, XXXX XXXX and they are having similar issues with Mr Cooper and Mr Cooper says they will investigate but they did not, they sent a generic response, they they could not further investigate because they do not have the paperwork from the other mortgage company. 
I would like Mr Cooper to correct our mortgage to reflect that we only owe what we owe the 14 years of the mortgage. I dont understand how a company can do this to people, its terrible. I have a family to take care of and to continue to pay on this house until XXXX is ridiculous that would be two times what its worth that we would be paying. It makes me sick to think of how many people they are doing this to and they are getting away with it!

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-29
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
It appears that my credit file has been compromised. Again, I was going through my records & noticed many information, accounts, or items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA the 3 credit bureaus are required by law to remove & block any accounts or information which is found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please remove these files. XXXX XXXX XXXX XXXX .... Balance : - ; XXXX XXXX XXXX XXXX .... Balance : {$990.00} ; XXXX XXXX XXXX XXXX .... Balance : {$1100.00} ; XXXX XXXX XXXX XXXX XXXX XXXX {$740.00} ; XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$390.00} ; XXXX XXXX XXXX XXXXXXXX Balance XXXX {$310.00} ; PXXXX XXXX XXXX XXXXXXXX XXXX XXXX Balance : {$520.00} ; XXXX XXXX XXXXXXXX .... Balance : {$760.00} ; XXXX XXXX XXXX  XXXX XXXX Balance XXXX {$4200.00} ; XXXX XXXX XXXX XXXX Balance XXXX {$980.00} ; XXXX XXXX XXXX XXXX Balance XXXX {$1500.00} ; If the credit bureaus feel there is a possibility these items belong to me I will require all documentation that bears my signature ( another research item I found that requires them to verify with 100 % accuracy that each item is 100 % true, accurate, correct, complete & VERIFIABLE ). If they do not provide any records & claim the item is verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-07
Company: Experian Information Solutions Inc.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
On XX/XX/2022, I sent a letter regarding inaccurate and unknown things on my credit report to this day over 30 days later I have not received a response yet. I feel like I'm taken advantage of and being ignored for my disputes. Section 611 ( a ), it is plainly stated that failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report, it has been over 30 days so they should be deleted promptly. I demand these accounts should be deleted immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the XXXX XXXX breach and may have got into the hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-04
Company: Ocwen Financial Corporation
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
Property XXXX XXXX XXXX, XXXX, NJ XXXX # XXXX Sold XXXX 1st Modification XXXX Transfer to Ocwen XXXX Three payments paid but not credited XXXX, XXXX, XXXX and XXXX, XXXX. 
XX/XX/XXXX loan transferred to XXXX. 
XX/XX/XXXX payment sent to XXXX as directed. 
XX/XX/XXXX loan sent back to Ocwen. 
XX/XX/XXXX XXXX payment returned to Ocwen and credited to trial modification. Nj 2nd Modification trial payments completed XXXX, XXXX to XXXX, XXXX Shortage of {$5000.00} requested to be corrected. Ocwen refused to add the missing {$5000.00} and ended the Modification saying that {$10000.00} was owed in XXXX, XXXX. 
XXXX, XXXX Appeal sent for termination of the Modification to Ocwen and XXXX XXXX but they refused. 
XXXX, XXXX mortgagee filed complaint in XXXX XXXX XXXX XXXX and requested that the mortgage be paid through a court account since Ocwen was not applying payments properly. Request denied. 
XXXX mortgagee files a XXXX Complaint in XXXX XXXX XXXX. 
XXXX Servicing of the Mortgage was assigned to the XXXX XXXX XXXX. 
Improper Servicing was submitted for every stage of the Foreclosure Process so mortgagee was unable to appear due to never being notified. 
XX/XX/XXXX trial period for XXXX Modification was paid until XX/XX/XXXX but no permanent modification was received in the mail from Ocwen. 
XXXX XXXX XXXX said they sent the permanent Modification by email which was false and subsequently XXXX closed the Permanent Modification in XXXX, XXXX unknown to the mortgagee so payments continued until XXXX, XXXX. 
In answer to a CFPB complaint also in XXXX, XXXX, the missing payment of XXXX, XXXX was found and credited back to the mortgage. The missing payments of XXXX & XXXX should be investigated so it can be verified that the loan was not delinquent in XXXX and the Foreclosure is illegal and should be reversed in favor of the mortgagee by titling the house to the mortgagee for {$16000.00} and no further payments. Or return the house for {$2000.00}.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-05
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I am writing to dispute the inclusion of this bankruptcy on my credit report. The dates filed and reported, as well as the closing dates, do not align. This situation is highly concerning as I possess a letter from the court clearly stating that this bankruptcy should not be reported to you. Furthermore, the involvement of an unauthorized third party adds to the absurdity of this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-28
Company: Nelnet, Inc.
State: IL
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Keep getting calls about your loan

Complaint:
XX/XX/XXXX I sent a follow up email, from a phone conversation, where I said I could not pay the nearly XXXX XXXX  monthly loan amount. I was told by several reps that Firstmark did not own my loan and to talk to my original lender. XXXX XXXX sold my loan to Firstmark and I was attempting to negotiate better terms. 

XX/XX/XXXX I had to send my account information several times ( at least two ) which I believe delayed the process of trying to get any sort of relief instead of them responding to my requests XX/XX/XXXX I asked Firstmark who was my lender again, having been given various different answers ( over the phone ) XX/XX/XXXX They finally stated that they own my loan but must service it according to my original loan terms XX/XX/XXXX I was notified ( on the phone several times prior to this date ) that my forbearance period was capped at 12 months. I sent my original promissory note from my original lender asking where I agreed to those terms. 

After speaking to a rep on the phone sometime later, she admitted that it was weird that that is not directly stated in my promissory note. I believe Firstmark records their calls so hopefully there is a record of this, on their end. I only have record of email communication so I understand outside of that May fall under the scope of he said- she said. 

The did not respond to my inquiry, instead they send a reply stating that I owed on my loan. I replied on XX/XX/XXXX asking them to answer my inquiry. 

Outside of email threads, I called Firstmark attempting to get some relief before my credit was adversely effected. I was eventually escalated to a supervisor who was able to contact my lender and ask for additional forbearance, they declined. I asked for a direct contact to them in case I needed to involve a lawyer and I never heard back. 

I asked her to document on my account not calling until after business hours because I am a teacher and the harassing calls multiple times a day interrupted my lectures. Despite this request the calls continued. The were distracting and were followed up by several automated emails. ( Again I hope this is documented on their end ) I called again at XXXX on XX/XX/XXXX advised that I have one month of forbearance remaining Waiting for approval ( these are the exact notes I wrote in my phone, word for word ) If approved, this would bring my loan current ( according to the advisor ) which I had hopes up so I could begin rebuilding my credit. 
I was later ( almost immediately ) declined and the reason was no forbearance left. This letter is in my Firstmark online account. 
So again, they gave faulty information Firstmark has several negative reviews on XXXX and XXXX. If anything can be done to improve their training and practices several people ( myself included ) will greatly benefit.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-27
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/2022, ( Payor ) wrote a check number XXXX to ( Payee ) for the sum amount {$68000.00}. On XX/XX/2022, Payee made an ATM check deposit for said sum amount in question. The Payees bank XXXX XXXX  placed a XXXX business hold on the funds and subsequently the hold being lifted put a restriction on the Payees account for identification verification. On XX/XX/2022, both Payor and Payee entered XXXX XXXX  branch located on XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX, Fl. XXXX, for the purpose of identification verification. Upon such verification XXXX XXXX refuse to release the funds to the Payee and informed him that his account was being closed stating XXXX XXXX no longer want relationship. 

Currently, XXXX XXXX has been in possession of the {$68000.00} in question for approximately 9 months and refuse to release the funds to ( Payee ) after identification verification was completed and without valid cause and refuse to have the funds return to ( Payor ) account upon Payees request. XXXX XXXX has an obligation to return funds not subject to fraud back to where it originated. 


However, Payor was directed by the Payees bank XXXX to reach out with Wells Fargo Bank and have the bank submit a claim requesting the funds to be returned to the Payors account. According to XXXX XXXX Back XXXX, Wells Fargo Bank has not submitted any claims requesting the funds to be return back to the Payors account. Wells Fargo Bank has an obligation to the Payor to make such request upon Payors request and has failed to do so.

Payor has made numerous calls to Wells Fargo Bank requesting that a claim be submitted to XXXX XXXX to have the funds returned to his account. Wells Fargo Bank allegedly submitted a claim requesting the funds to be returned according to their BACK OFFICE but have not provided the Payor with any documentation as proof showing a stamp date and time as to when the claim was submitted. Wells Fargo Bank has continuously relied on its response dated XX/XX/2022, stating, In researching your inquiry, we determined the issue of possible fraud on your account needs to be resolved directly between you and PAYEE, to deny Payors request in submitting a claim to have funds withdrawn from his account returned, thus depriving him of his property ( monies ) that was in trusted in the hands of Wells Fargo Bank. 

Wells Fargo Bank has willingly refused to submit any claims to XXXX XXXX requesting the funds to be returned to Payors account and to provide any documentations demonstrating that such request was made. The monies are not subject to fraud nor there exist any evident that would state otherwise. Both Banks are violating the Payors and Payees rights in depriving them of the monies without any valid cause and are abusing their power in doing so.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-04
Company: SG and Associates
State: FL
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Impersonated attorney, law enforcement, or government official

Complaint:
Represented themselves as lawyers to me on the phone. Continued to call after being asked to stop communicating by phone with me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-23
Company: GOLDMAN SACHS BANK USA
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Marcus on line savings account locked and no action by Marcus to clear. 
Opened acct XX/XX/XXXX. Called 7 times over 3 months to clear lock. Calls on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XX/XX/XXXX. Spoke with supervisors etc. Was told several times that papers would be sent to me via usps. No papers or return calls received, ever.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-17
Company: EQUIFAX, INC.
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I strongly desire not to have this appear on my credit report. I earnestly implore you ; this does not belong to me ; it is a clear case of fraud. Please take appropriate action regarding these inaccurate accounts.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-29
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I submitted a letter to the 3 Credit Bureaus to update this suspicious information. I think you have not validated these items in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against them. This was already included in my prior COMPLAINT #, and I'm including it again. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-04
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I had a credit card with XXXX XXXX XXXX. I setup a payment with my bank ( XXXX XXXX ) to pay account off. XXXX XXXX flagged my payment as fraud and closed my account including cutting me off to review it furthermore they marked it as late. I wasnt notified and didnt find out until I received a credit monitor alert. I have zero control of them not accepting my payment. This happened once in XXXX, I contacted them they reopened my account I paid in full second time was in XXXX they would not open my account but paid in full but its on my credit report. The late payments Is due to their fraud flag from a reputable bank and zero fault of mine.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-12-06
Company: EQUIFAX, INC.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have tried to dispute with all 3 credit bureaus multiple times each. I have reported to all 3 bureaus the information they are reporting is fraudulent. They clearly didn't verify my information before placing fraudulent accounts on my credit reports. Now they refuse to fix my reports and are reporting false information that is ruining my life. I don't have any student loans. I never went to college. I didn't graduate high school. Who did the credit bureaus allow to use my information and why are they so ignorant they didn't bother to verify anything? Now the burden lies on me and they are so worthless they still aren't verifying anything despite it all being FRAUD. I need help.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-06
Company: Genesis FS Card Services, Inc.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
I checked my report on XX/XX/2021 and see this negative report and is affecting my credit file.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
AS OF XX/XX/XXXX I HAVE NOTICED FRAUDULENT ACCOUNT NAME : XXXX  XXXX  XXXX POTENTIALLY NEGATIVE MONTHS Credit usage 100 % Balance {$1200.00} Balance updated XXXX XXXX, XXXX Credit limit {$1000.00} Account info Account number XXXX Open/closed Closed Date opened XXXX XXXX, XXXX Account type Revolving ON THE XXXX CREDIT BUREAS THE DATE OPENED /DATE CLOSED /LAST PAYMENTS DATE /AMOUNT OWED ( BALANCE ) AND ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUND FOR REMOVAL THIS ACCOUNT IS FRAUD N ACCORDING TO THE 'FAIR CARES ACT '' ANYTHING A CONSUMER REPORTS AS FRAUD SHALL BE REMOVED FROM THAT CONSUMERS CREDIT REPORTS WITH IN 4 BUSINESS DAYS OF THE RECEIPT OF FRAUD!!!! 


RESPONSE DISPUTE! 

AS OF XX/XX/XXXX I HAVE NOTICED FRAUDULENT ACCOUNT IT IS NOW XX/XX/XXXX XXXX XXXX more than 30 days!!! 

15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft Shall be removed from the consumers report not later than 4 business days after the date of receipt.

It has been 30 days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible!

These accounts should not be furnished on my consumer report as they are in VIOLATION!

Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consume I am demanding the deletion of the accounts listed IMMEDIATELY.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-04
Company: EQUIFAX, INC.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX Sc XXXX has been reporting false information, about me, to the credit bureaus for over 2 years. 
I filed a police report for fraud and identity theft, regarding this account and others. 

The account has been removed from my credit report on multiple locations but after it is removed XXXX XXXX XXXX will then have it reported to my credit report again under their partner, Collection Agency, XXXX XXXX, XXXX. 

Same owner ( s ), same city, state and address. 
As of XX/XX/2021, They are claiming that I owe them a loan in the amount of {$24000.00}. I have never taken a personal loan out with this company and I certainly have no written agreement with them. 

In XXXX XXXX XXXX, I faxed and certified mail them a letter asking for proof of this loan that they're claiming that I owe them. I also demanded that they contact the credit bureaus and have this false collection account removed from my credit bureau. I was never sent written proof of this loan agreement, nor was the collection removed from my credit reports.

Company response to consumer: Closed with explanation