Consumer complaint received 2021-09-22
Company: Law Office of Brett M. Borland, P.C.
State: KY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I have been dealing with a debt collection with Brett Borland Law office in XXXX Georgia since XX/XX/XXXX ( still has not been settled ). First the collection was put on my credit report without any notice from the creditor regarding the claimed debt from a previous apartment complex. I contacted Brett Borland law office regarding the XXXX dollars that the apartment complex stated that myself and my now husband ( was fianc at that time ) stated we owed. I reviewed the list that was mailed to me per my request. I explained to them that the apartment complex never completed a walk through with me like it is stated in the lease agreement. We provided our 30 day written notice as requested by the apartment complex and also provided a check for breaking the lease early and last months rent. I was on the phone with a Mr. XXXX and he rudely stated to me so you didnt ask for a walk through, that was smart. He refused to help me in a way and just stated that they could settle for XXXX dollars versus the full amount. I did not want to pay this as I do not owe the apartment complex this money. I was then constantly told to reach out to a Mr. XXXX who was never available at the firm. I left countless messages on his voicemail with no return call. I finally gave up and started again by sending my first letter to the firm in XX/XX/XXXX. In the letter I stated it was a dispute for the amount of the stated debt ( XXXX ) and also who the practicing attorney was in the state of Kentucky. I received no response other than a mailed letter about my continued active account for the debt collection with Brett Borland law office and another copy of the charges the apartment complex stated we owed them. In XXXX I sent another letter stating the dispute and issues with the apartment complex and the walk through, as well as who the licensed Ky attorney was. I never received a response. I then was able to obtain an email for the Mr. XXXX I was constantly transferred to. 
Emails sent XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX first reply from XXXX XXXX XXXX my attorney needed to contact him. 
XXXX I emailed back stating I had provided my attorneys contact information as well. 
**** all of these emails were follow up in trying to resolve this collection issue. 
XXXX email sent as attorney had left message for Mr. XXXX and no call back. 
XX/XX/XXXX sent email again that my attorney had not been contacted. 
XXXX sent email to inform Mr. XXXX  that no one has called my attorney back or responded to the letter she sent. 
***** because of life and frustration I stopped following through on contacting mr XXXX or XXXX XXXX law office. 
XX/XX/XXXX I contacted Brett Borland law office, still there had been no follow up on contacting my attorney. I was transferred to an XXXX XXXX who stated that Mr. XXXX no longer works there. Also unable to speak with me due to being r presented by an attorney. I told her that no one follows up with my attorney. She said Im sorry I can not discuss anything with you while you are legally represented. 
Today XX/XX/XXXX no one has contacted my attorney from the Brett Borland office.

Company response to consumer: Closed with explanation