Consumer complaint received 2024-01-20
Company: CITIBANK, N.A.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
ON XXXX XXXX XXXX my computer was hacked by scammer name XXXX XXXX # XXXX claiming he is from XXXX XXXX to clean computer due to corrupted defender. He can clean the computer for {$270.00} so I paid with credit card .Next day he called back that my computer was still on warranty so he will return my money back but in order to do that he said money coming from the company bitcoin wallet. I was sent a link to get the refund but when I input the amount of {$270.00} XXXX checked if amount was correct, I agreed when it was refunded it was too much it became {$27000.00} he could have added extra zero to the amount prior to sending it to my account. He said I have to return the extra money back to them I agreed. To do that he wanted wire transfer for {$26000.00} on XX/XX/XXXX to XXXX XXXX it was done case # XXXX .Next day he said money was denied by CITIBANK to recall money. It was done but I was unable to check online since the scammer locked my computer. XX/XX/XXXX another wire transfer done from XXXX XXXX to XXXX XXXX for {$25000.00} since he claimed no money was sent on the first wire. Next day XXXX scammer said the money did not go through again to recall the money I did it again, fraud line agent XXXX told me it takes 3 days to fund the transfer. On XX/XX/XXXX called fraud line another agent XXXX and XXXX to return the money back gave me case number XXXX. XXXX said the transfer was stopped no money was returned. on Another wire transfer done from CITIBANK for {$25000.00} to XXXX XXXX case # XXXX on XX/XX/XXXX sent and recalled it back same day since XXXX said no money was received again .This guy was manipulating all my accounts from two banks and took cash advance from XXXX XXXX credit for {$6000.00} by XXXX # XXXX XXXX on XX/XX/XXXX. All these transactions I was never informed by both banks what was going on. Same date XXXX demanded me to deposit cash money to XXXX machine for {$25000.00} to get their money back it was done .Another deposit done on XX/XX/XXXX since he claimed the machine was jammed that money was returned by IRS that I need to deposit another $ XXXX off set the jammed .Again on XX/XX/XXXX he still insist that money was not enough to deposit another {$10000.00} all these money went to their XXXX  wallet address XXXX XXXX XXXX I was able to see online my account and found out all money was gone on both banks I called XXXX he denied scamming all the money .I then went CITIBANK to close my accounts and reported to fraud line about the it. Then I went to XXXX XXXX but the banker said I have to call the fraud line since he can not access my credit card transaction so I called fraud line to report the scam done XXXX responded on XX/XX/XXXX that the wire recall was no longer available funds already withdrawn and the receiver account was closed. XXXX XXXX responded on XX/XX/XXXX that they could not reverse the online transfer since either there is not enough funds in the account or it is closed XXXX XX/XX/XXXX XXXX I sent a dispute letter to both banks to investigate further this scammer and up to now no response XXXX have file a report to the local police about the fraud on XXXX the fraud to IDENTITY THEIF website and FBI on XX/XX/XXXX. Here is XXXX XXXX email address XXXX said he works with XXXX XXXX help line phone # XXXX or XXXX. Phone for XXXX wallet ta get XXXX code was XXXX. To send XXXX picture phone # XXXX. XXXX XXXX phone # XXXX .Thanks you. 


















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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation