Consumer complaint received 2023-12-12
Company: JPMORGAN CHASE & CO.
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I hope this email reaches you under circumstances of understanding and empathy. I am reaching out to you as a desperate plea for assistance in a matter that has significantly impacted my life. I am an XXXX  XXXX  from XXXX, dedicated to building a better future for myself and my family in the United States. Unfortunately, on XX/XX/XXXX, I fell victim to wire transfer fraud, resulting in a loss of {$20000.00} from my Chase Bank account. 

Given my modest background, where my family of four sustains itself on an annual income of just {$5000.00}, the stolen amount represents not just a financial setback but a blow to our generational wealth. I am currently balancing the roles of a XXXX  and a full-time employee, striving to make ends meet and contribute positively to my community since XX/XX/XXXX. 

Immediately upon discovering the fraudulent transaction on XX/XX/XXXX, I reported the incident to Chase Bank in the hope of a prompt resolution. Unfortunately, my claim has been repeatedly denied, with Chase suggesting that I either authorized the transaction or somehow benefited from it. This assertion is entirely untrue and has left me feeling an overwhelming sense of injustice. 

The impact of this incident on my life is immeasurable, and I find it disheartening that my pleas for help have been ignored. I am aware that Chase Bank is a substantial financial institution with substantial profits, evident from its {$13.00} XXXX net profits last quarter. However, the {$20000.00} lost in this transaction is a life-altering amount for me and I have in no way benefited from this transaction. 

I understand that mistakes can happen, but I believe this particular incident could have been prevented. The routing number to which my money was transferred is flagged and banned, residing in XXXX XXXX. Major banks like Chase maintain logs of risky bank and routing numbers, and it is perplexing that this transaction was allowed to proceed. I firmly believe that Chase bears responsibility in this matter and should not dismiss my claim without a thorough investigation. 

Moreover, I want to emphasize my longstanding relationship with Chase. I have been a loyal client for over three years, using and entrusting your bank with my financial affairs. During this time, I have deposited more than {$400000.00} in salary into my Chase account. As a devoted customer, I believe that my case deserves a fair and thorough examination, and it is only just that my satisfaction is considered before closing this matter. 

I implore you to intervene and assist me in holding Chase Bank accountable for the negligence that has led to this significant loss. I kindly request your guidance and support in ensuring that justice is served, and I am rightfully compensated for the funds that were wrongfully taken from my account. I am hopeful that your intervention will lead to a fair resolution of this matter. 

Thank you for your time and consideration and please reach out to me for any proofs and validations.

Company response to consumer: Closed with explanation