BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-10-20
Company: DISCOVER BANK
State: PA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2022 I opened an Online Savings and Money Market account with Discover Bank after receiving an offer via my credit card ( also with Discover ) for a quite high APR on the account. 

The account opening process went well, but when I tried to fund the account using my external bank account with XXXX the system locked me out and forced me to contact Discover for assistance. Discover 's customer service truly leaves a lot to be desired despite their constant reminders that " they're rated # 1and US based ''. 

After speaking to several people- all o whom gave me a different story - my account STILL hadn't been unlocked AND I was informed that XXXX is not an " allowed '' bank for me to send/receive money from. I asked who these magnificent banks are that are " allowed '' to be used to fund an account or transfer funds to, but the representatives were unable to answer that question. They were also unable to answer any question with a straight answer. 

The account remains open and Discover emails me constantly telling me I must fund the account, however they still have my online access suspended and apparently my primary bank - XXXX - is not to be trusted according to their rocket scientist customer service agents. I requested a supervisor call back, but - not surprisingly - did not receive one. Discover Bank SHOULD NOT be allowed to conduct banking operations if their representatives are so grossly incompetent and misinformed.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-08-13
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I check my credit report and notice some inaccurate information. This account is stopping me from buying my dream house. This account listed below should not be in my Credit report .I sent in multiple letters and haven't received any feedback about my complaints. I don't understand what is really happening? Please help me out! 

This collection account has been paid in full and should be deleted on my Credit report ; XXXX XXXX XXXX ( Original Creditor : 09 XXXX   XXXX FL ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-03-19
Company: DISCOVER BANK
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I recently received a copy of my ( XXXX, XXXX and XXXX ) consumer report, and I noticed some late payments posted on my consumer report : Discover XXXX XXXX Proof enclosed that my late payment was refunded and it is your companies mistake please delete I talked to a consumer service receptive by the name of XXXX who assured me that this error would be corrected and removed from my credit over 60 days ago and it has not been done. 

Your company is in clear violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ) EXCLUSIONS- Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; THE LAW CLEARLY STATES : Transactions between the consumer ( ME ) and the person ( YOU ) ( Put the Creditor Name here ) Making the report is not INCLUEDED on my Consumer report! 
A Late payment is a transactional history, My HISTORY with your company and CONGRESS clearly states that the reporting of Transactions or experiences between the CONSUMER and the PERSON making the report is not included on the consumer reports! 
YOU HAVE VIOLATED THE FCRA 15USC 1681a 2Ai by reporting this transaction or experience on my consumer which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS. 
You have 10 calendar days to update my Payment history and or delete all late payments from the below account/s Discover # XXXX Proof enclosed that my late payment was refunded and it is your companies mistake please delete Failure to respond satisfactorily with deletion of the above Late Payments, will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : 1. Defamation of Character 2. Negligent Non Compliance 3. Civil Liability 4. Mental Anguish 5. Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best regards, XXXX XXXX

Company response to consumer: Closed with monetary relief
Consumer complaint received 2020-08-13
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
THE DISPUTED ACCOUNT LISTED DOES NOT RELATE TO ANY AUTHORIZED TRANSACTIONS DONE BY ME. I HAVE NO KNOWLEDGE OF THOSE DEROGATORY ACCOUNTS ON MY FILE AND I WOULD LIKE FOR THOSE ACCOUNTS TO BE REMOVED, PLEASE CONDUCT A RE-INVESTIGATION INTO THIS MATTER AND HAVE THOSE ACCOUNTS OFF MY CREDIT FILE FOR THEY HAVE CAUSED SERIOUS DAMAGE TO MY NAME AND CREDIT HISTORY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-08-13
Company: Rosebud Economic Development Corporation
State: MN
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Received a loan you didn't apply for

Complaint:
I received two money transfers from two different places Zocaloans and AmXXXX XXXX XXXX ( per my bank ) I told my bank I had not applied for any loans, so I contacted both companies and both told me they received an application that was approved, one for XXXX  ( zocaloans and another one for XXXX ( XXXX XXXX XXXX, I told my bank I had never applied for a loan, so I called Zocaloan first and told them someone must to use my information because I had never applied for a loan with the,, and asked them what documents they had to confirm the identity of the person who was applying for a loan, I was told depends on the application they sometimes do not request documents.. I told them that was wrong they can not approve a loan with out proof of identity, I told them that is not correct, they asked to provide my debit card or account number to deduct the funds with interests and I told them I was not going to because I did not know if they were a real company and I wasn't about to give my accounts to someone I did not know, I contacted the police and they told me not to give my financial information to no one because we did not knew were the money was coming from and were was it going to., the representative told me that if i did not pay the loan interests was going to accrued by the day, I told the representative I was not responsible since I never applied for a loan with them. the companies keep approving loans to people that are using other people 's account and personal information with out requesting identity documentation, the loan number was given to me by the representative per my request

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-07-28
Company: National Credit Systems,Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
To whom it may concern, I am writing in regards to the collection reports that have been placed on my credit, from the original creditor ( XXXX XXXX XXXX ), the collection agency ( National Credit Systems ), credit bureau companies and whoever else that is claiming rental debt, third party debt collector, and credit bureaus ( data collection agencies ) collectively. 

I strongly believe that the companies mentioned above have also violated the Centers for Disease Control and Prevention ( CDC ) COVID-19 Moratorium and the COVID-19 Tenant Relief Act - SB91 ( Act ), federal law that the state of Michigan also supports. 

Additionally, earlier this year, I had mentioned to the entities/companies ( XXXX XXXX, National Credit Systems collection agency, and the credit bureau companies ) regarding the hardships that I have faced financially and emotionally. However, the companies have continued to bombard and harass me with notifications, payment demands, collection agency letters to my family and I, and credit reports that are still being done to this date. 

Lastly, I understand that CFPB is a regulatory federal agency who assists with fraud and identity theft prevention, as well as financial harm to consumers. I ask for CFPB to monitor and review the complaint entirely throughout the investigation process while forwarding it to the companies. Unfortunately, I strongly believe that my rights have been violated and I ask for these reports to be removed from my credit in a timely manner. Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I want this late payment deleted from my account within 15 days, this is not mine, I'm not aware of this, Under USC 1666b. See the documents attached. 

XXXX XXXX  XXXX XXXX Date Opened : XX/XX/2014 Balance : {$6200.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-12-02
Company: U.S. BANCORP
State: DC
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Don't want a card provided by your employer or the government

Complaint:
U.S Bank issued me a XXXX debit card ( U.S. BankReliaCard ) for unemployment benefits. I did not request this card nor have I filed for unemployment. I've tried to report this to the XXXX XXXX XXXX XXXX XXXX XXXX but I'm not certain that I was able to. 

On XXXX, I called XXXX XXXXXXXX XXXX XXXX, got the automated line, and selected the option for the U.S. BankReliacard. I spoke to whom I believe was a US Bank representative who said she deactivated my account. I say I believe she was with US Bank because it took her very long to respond to questions and she did not seem certain or knowledgeable about her responses ... Not very professional. She did not provide a case number and said that " authorities '' looking into this could access the info with the account number that was opened under my name. 

The XXXX unemployment benefits card/unemployment benefits was requested -- not by me -- more or less on XX/XX/2021. I received the card in the mail more or less XX/XX/2021 ( I was on vacation/out of town and got the card when I returned on XX/XX/2021. ) U.S. Bank says that the card had not yet been activated or used. 

In XX/XX/2021 ( more or less ) I initiated a security freeze after learning that XXXX was hacked and their customer 's account info was stolen. 

I also received a letter from XXXX XXXX saying that my request to open an account ( can't tell if it's a bank account or credit account ) was denied. I never contacted XXXX XXXX to open an account. The letter was dated XX/XX/2021. I called XXXX XXXX and informed their Customer Advocacy department. My case # is XXXX. Thankfully, they denied " my '' request for an account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-15
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
XXXX XXXX XXXX } { XXXX XXXX XXXX XXXX { XXXX } { Credit Bureau : XXXX XXXX XXXX  } { Credit Bureaus : ALL XXXX } { XX/XX/2023 RE : Request for Investigation of Unauthorized Credit Inquiry Dear Sir or Madam, I checked my personal credit report, which I acquired from your organization on { XXXX } and I noticed an unauthorized credit inquiry had been made. I contacted { XXXX XXXX XXXX  }, who conducted the inquiry and asked them to remove their credit inquiry from my credit report. I request that you investigate the XXXX XXXX XXXX XXXX ] inquiry on my credit report to determine who authorized the inquiry. If you find my allegation to be true once your investigation is complete, please remove the inquiry and send me an updated copy of my credit report at the address listed above. If you find the inquiry referenced above to be valid, please send me a description of the procedures used in your investigation within XXXX business days of completing the investigation. Thank you for your assistance in this matter, { XXXX XXXX  }

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-18
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
On XX/XX/2023 a credit application was submitted at XXXXDick 's Sporting Goods without my consent or approval. SYNCB 's Fraud department was contacted the same day by me, and I filed a dispute for the inquiry showing on my credit file. I was told by SYNCB that I will receive a letter in the mail within 10 business days in regard to my claim. I then contacted XXXX to file a dispute for the inquiry showing on my credit file. Furthermore, I requested that XXXX freeze my credit and submit a fraud alert. The customer service representee in the fraud department instructed me to also file a report with XXXX. After attempting to file a report with FTC.gov I was redirected to the Consumer Finance Protection Bureau.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-07-28
Company: Delivery Financial Services, LLC
State: OK
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XX/XX/XXXX : Dr. Visit at XXXX XXXX XXXX Oklahoma. Was told I did not owe anything because insurance ( XXXX XXXX ) would cover. 

XX/XX/XXXX : Received a credit score decrease notification through an XXXX  service my bank provides. Learned my score had decreased 94 points due to being turned into collection agency ( DELIVERY FINANCIAL SER ) for {$120.00} unpaid bill with XXXX XXXX XXXX Oklahoma. 

XX/XX/XXXX : Called by phone XXXX XXXX XXXX and they told me that it was for the Dr. Visit on XX/XX/XXXX. They did not update my address and therefore had the wrong address on file. I paid the {$120.00} over the phone and have received the receipt of payment statement. I never got any phone or email notification from either the ordinal creditor or the collection agency. I was not expecting a bill since they said I owe nothing because insurance would cover. 

Is it possible to have this erased from my credit history? I have never had a late payment. I have no debt. I pay off 100 % of credit card bills twice per month. My score has been over XXXX for years and is now XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-25
Company: Advance America, Cash Advance Centers, Inc.
State: CA
Product: Debt collection
Sub-product: Payday loan debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
On Saturday XX/XX/2023 I discovered a collection agency on my credit report trying to collect for Advanced America in the amount of {$3400.00}. I filed a police report XXXX Police Dept report # XXXX officer XXXX XXXX . This is not my debt and have never used these services.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-13
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXX  Account # s : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have violated my rights. 

15 U.S.C 1681 section 602 ( A ) states I have the right to privacy. 15 U.S.C 1681 section 604 ( A ) section ( 2 ) also states a consumer reporting agency can not furnish a account without my written instructions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-10-14
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I have contacted XXXX XXXX and they have confirmed there is no bankruptcy showing on my profile however both XXXX and Experian are the only ones reporting a bankruptcy on my credit report that doesn't belong to me.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-17
Company: EQUIFAX, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
XXXX XXXX XXXX Account # XXXX This account does not belong to me. I do not have a contract with this company. This is inaccurate. 

XXXX XXXX XXXX XXXX XXXX made an unauthorized inquiry

Company response to consumer: Closed with explanation
Consumer complaint received 2021-07-06
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I would like all of my unauthorized Inquiries, my derogatory remarks, late payments, public records, closed accounts, and student loan accounts removed. Many of these accounts fall under the statute of limitations or are misreporting on my credit report. 
Please apply these laws to my accounts : The Fair Debt Collection Practices Act Law 111-203, title X, 124 Stat. 2092 ( 2010 ) FairCredit Reporting Act ( FCRA ) 15 U.S.C. 1681 ( FCRA ) Account Name : XXXX XXXXXXXX XXXX XXXXXXXX XXXX Account Number : XXXX Account was opened : XX/XX/XXXX Account Balance : {$180.00} Account Name : XXXX Account Number : XXXX Account was opened : XXXX XXXX, XXXX Account Balance : Account Name : XXXX Account Number : XXXX Account was opened : XX/XX/XXXX Account Balance : Account Name : XXXX XXXX Account Number : XXXX Account was opened : XX/XX/XXXX Account Balance :

Company response to consumer: Closed with explanation
Consumer complaint received 2020-08-13
Company: Bread Financial Holdings, Inc.
State: CT
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
I have a Comenity XXXX XXXX card. I had many problems with merchandise not delivered or delivered but of unacceptable quality through my interior design business. XXXX XXXX immediately agreed, and issued credits to my Comenity XXXX card, resulting in a credit balance of {$7100.00}. 

I called Comenity to request a refund ACH on XX/XX/20. They told me the leadtime is 21 days ( average, not guaranteed ) to review, plus 3-5 days to process the ACH. I have printed statements from their website confirming the credit balance, and they agreed with the credit balance total on the phone. 

Given that the $ amount is large, and ( in my opinion ) the processing time is exceedingly long, I requested written confirmation of my request today. They refused. 

I do not think it is reasonable to take so long to issue a refund check. The refunds were credited to my account XX/XX/20 {$3900.00} and XX/XX/20 {$3400.00}, so they have already owed me the money for 29 days. They say the 21 days starts today with my request ( which they refuse to document in writing to me ). That is exceedingly long in my opinion. They will wind up having my funds for 50 days + PLUS they refuse to document my request today in writing. I do not trust them. 

Furthermore, when I asked what would have happened if I hadn't called, they said that the funds would have eventually gone to the unclaimed funds account in my state. That is ridiculous. They have all my information, and my account is extremely active. In my past experience, if I had a credit balance with a credit card, they sent me a refund check without my ever requesting one. 

If this is legal, it certainly isn't right. 

I have ongoing issues with XXXX XXXX and it is possible I will have further credits to my account. I do not want the dollar amount to continue to increase and believe their response is inadequate and unethical. 

If you could assist me in getting my refund sooner, I would appreciate it. Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-15
Company: MOHELA
State: AZ
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I submitted a Reconsideration count for XXXX because I had had previous forbearances and deferments that would qualify for the limited waiver. It was granted and I was told that my servicer had to wait for the Education Department to send them the changes or I could send in another Employer Certification. I did and there were no changes. If they count them, I would be qualified for Forgiveness before repayment begins again. I am attaching the documents I previously submitted that they disregarded. It will show that I was on Forbearance/Deferments for the for the XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation