Consumer complaint received 2018-10-09
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Chase Mortgage # XXXX has re-aged this item thus violated my rights according to the FCRA. 

It's clear that the first date of continuous delinquency on this item is XX/XX/XXXX. ( See the attached reporting of this listing ) Per the FCRA items should no longer report after 7 years. 

Chase MTG has now placed the item as a Charge-Off with a NEW RECENT date as of XX/XX/XXXX ; which clearly is inaccurate. My previous report from XX/XX/XXXX reported this item as Charge-Off on XX/XX/XXXX. Chase has re-aged this item and has caused further damage to my credit. 

I've attached print screen copies of my credit report from XX/XX/XXXX showing that they've re-aged the item. I've also attached credit report print screen for report dated XX/XX/XXXX reporting a charge-off date of XX/XX/XXXX. 
The FCRA clearly states that the information on the credit report must be accurate or the inaccurate information must be removed. It is evident that I can not trust neither reporting and request that this item be removed from my file immediately. 

In addition, the new reporting of this item as a NEW Charge-Off from XX/XX/XXXX appears to be retaliatory reporting from Chase so that this item appears as a NEW derogatory account to other potential creditors ( which it clearly is not ). A Charge-Off is an accounting practice where the banks must move aged collectible debt out of their asset column for accounting purposes, therefore it is a single one time event not a status that can be reported month after month ; as they do not move the debt back and forth in their balance sheet. 

The FCRA provides relief to consumers in that after 7 years items are to be deleted from the credit report and also prohibits retaliatory misconduct from creditors. In which Chase clearly has no regard for following the procedures as outlined in the FCRA. 

Currently this retaliatory reporting is damaging and preventing me from obtaining my personal financing. 

I am disputing this with the aid and support of the Consumer Financial Protection Bureau and request that my rights be protected as outlined in the FCRA. Furthermore these discrepancies in reporting lead me to believe that their data is inaccurate, and thus can not trust ANY of their data in reporting to the credit bureaus. How can they report year after year one information and then change it. How can I as a consumer trust that they've reported correct information? 

I went through the same dispute process with XXXX XXXX XXXX who was reporting the First Mortgage inaccurate as well. They also had re-aged the listing, but have now fixed the reporting. Attached is a copy of the letter they sent me dated XX/XX/XXXX stating they would be removing the inaccurate information. 

The only acceptable resolution to this matter is the immediate deletion of the INACCURATE listing, remove this item from my credit report.

Company response to consumer: Closed with explanation