Consumer complaint received 2024-01-10
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Please refer my CFPB Complaint # XXXX XXXX XXXX XX/XX/XXXX. Within 5 months - I faced the exact same issue in the same Wells Fargo branch : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX United States ( XXXX ) XXXX I took appointment last week for notarizing one document ( only one page signature for a 4 page document ). It was treasury department document ( XXXX ) to change my Bank account from ally bank to XXXX XXXX XXXX and XXXX are both online banks with no branches so for this kind of services - I generally go to Wells Fargo branch.. 
Got appointment confirmation email for XXXX, XX/XX/XXXX at XXXXXXXX XXXX XXXX. 
I reached on time and this time after waiting for around XXXX minutes, same gentleman with beard reached me. After looking at my document, he made the same excuse that he needs to check with his manager. It was the same person I met on XXXX XX/XX/XXXX also. Manager was also the same - XXXX XXXX. Now they started making the excuses : excuse # XXXX - as you are changing the bank account to XXXX -we can't notarize. If you were changing it to Wells Fargo account we could have done that. I was shocked to hear this as this manager was exactly doing the same thing to promote Wells Fargo and compelling a customer to change it to Wells Fargo account. I simply told him please show me your terms and conditions or rule book and give me this in writing. He made another excuse that printer is not working. I pointed to the white printer which somebody just took the printout while I was waiting in the lobby. 
excuse # XXXX - This document required medallion kind of seal and notary that we don't do that. Please get it from public notary like XXXX. I told that treasury department has clearly specified notary from bank and not public notary. He said how he can verify my XXXX account? I offered him my phone with XXXX XXXX. Now XXXX XXXX played another dirty trick that he can't do this. I said- please provide me your rule book as within last 5 months - I am facing this adverse action. He was not willing to do that. 
Now i asked where it the supervisor. He said nobody above him in this branch. He can write a complaint to XXXX XXXX team. I said I want to write that complaint right being in the branch. He said he can't let me do that. I said let me write on plain paper and send it to that XXXX XXXX team-for which he refused. 
In the meanwhile XXXX XXXX started creating online complaint on his computer which as blocking screen so that nobody can see it. I said why can't you print it using browser print functionality- he said I can not let Wells Fargo proprietary data to go outside of bank. I said let me read on the print out and then you can shred it- he refused that also. While i was there, his subordinate was trying to come up with more excuses why they can not do notary. 
I called Wells Fargo from that branch and spent XXXX minutes to get that complaint done. This is discrimination - the moment this XXXX  XXXX XXXX XXXX XXXX sees an XXXX like me- starts retaliating. XXXX XXXX XXXX. I asked the lady on the phone to share with me all the terms and conditions document regarding Wells Fargo in terms of what they can notarize and what they can't? Also why this branch didn't called me to send my paperwork by email before the appointment? They could have saved my trip plus XXXX hours on XXXX XX/XX/XXXX. While i was talking to Wells Fargo customer service- this disrespectful and unapologetic XXXX XXXX XXXX asked me to leave the branch by saying - goodbye even when I was sitting quietly and talking to them over the phone Here are the contents of CFPB Complaint # XXXX Dated XXXX XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - I have wells Fargo Business checking account, personal checking account and Wells Fargo credit cards. I wanted to get one document notarized so took an appointment ( on XXXX XXXX ) for my local branch : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX United States Appointment was on XXXX XX/XX/XXXX at XXXX. Triple digit temperature XXXX XXXX XXXX XXXX  ). Reached on time, but nobody available till XXXX. Finally I went with XXXX for notary. Upon checking my documents, he told me that it can not be notarized. I asked why? He said that it will be conflict of interest for Wells fargo to notarize the documents as it was a Complaint to XXXX XXXX XXXX XXXX XXXX. He said as this could be sent to court that's why he is not notarizing. He called in his manager- XXXX XXXX. He told me the same reason - I provided my reasoning that notary just says that I am the one who is signing in front of authorized notary and nothing more than that. Moreover by looking all over the documents and copying them ( you are violating the very confidentiality of the documents ). I told him that during XXXX XXXX and XX/XX/XXXX - I got one charge being notarized in the same wells Fargo branch and currently it's a lawsuit in court. XXXX said that i was not the XXXX at that time. Another issue - this wells fargo XXXX - XXXX keep on changing so rules keep on changing. XXXX XXXX stated that I can go to XXXX and get it notarized. I told him that XXXX charges {$6.00} for the very first page- it's just XXXX page but both didn't budge. I said that i want to make a complaint. From XXXX till XXXX XXXX  XXXX XXXX the complaint and didn't showed mem what he has written ( that means - his own version which may be totally biased ). Last name- XXXX means somebody from XXXX. XXXX  folks just hate XXXX so that might also have played in here. XXXX XXXX XXXX tried to stereo type me further that if there are some lease documents then they could have notarized. I simply told him that what if the tenant and landlord has any fights and then go to court. In that case that notarized document is also some court document. Moreover, just because I am an XXXX origin person doesn't mean that I am immigrant and always going to live in apartment - that's a totally bad analogy with bad taste in my mouth. I was very clear that both XXXX and XXXX are making up the rules on the fly and definitely not convincing. XXXX minutes for complaint filing and not sharing with me the contents of the complaint is definitely not transparent. Moreover, this is a second time- this particular Wells Fargo denied notarizing the document - I end up going to XXXX and pay them {$6.00} this time. When one makes the online appointment- they clearly select the reason - notary - why this Wells Fargo scheduler doesn't tell them what they can notarize or not? this way - customers don't have to waste time and money. Both XXXX and XXXX XXXX are so mean and insensitive that they didn't even offered me water in this scorching heat - triple digit temperature where I end up spending XXXX minutes of my time. Bad experience- Wells Fargo is a serial offender and this branch in particular. Wells Fargo written complaint ends in XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief