Consumer complaint received 2023-07-24
Company: WELLS FARGO & COMPANY
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
I, XXXX XXXX XXXX, has actively began to file a Formal Complaint against Wells Fargo XXXX XXXX Department. Attached is all supporting documentation to support this formal complaint. 
On XXXX XX/XX/XXXX I, XXXX XXXX XXXX called my primary bank, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, NH XXXX to make a bank-to-bank wire to XXXX of your clients of your bank, Service beneficiary, XXXX XXXX XXXX XXXX Wells Fargo XXXX XXXX XXXX XXXX XXXX. 
XXXX XX/XX/XXXX XXXX contacted XXXX XXXX XXXX XXXX for a XXXX XXXX XXXX 
XXXX XX/XX/XXXX I received a receipt of this bank wire transaction ( see attached enclosure ) XXXX XX/XX/XXXX I reached out to XXXX beneficiary, XXXX XXXX and they stated, they never received the wire. 
XXXX XX/XX/XXXX I reached out to XXXX XXXX XXXX and Wells Fargo. 
XXXX XX/XX/XXXX I requested a recall from XXXX, not an amendment, which Wells Fargo claims. 
XXXX XX/XX/XXXX I went to Wells Fargo as instructed by Service FCU XXXX XX/XX/XXXX I met with XXXX XXXX, XXXX XXXX XXXX XXXX ID XXXX XXXX XX/XX/XXXX XXXX, Wells Fargo XXXX XXXX contacted your wire department, and they located my missing funds of XXXX. They both assured me it would take approximately two ( 2 ) Business days to recall my funds and have it sent back to my checking account. At the end of this meeting, the XXXX XXXX XXXX, on the call as well, it was determined Wells Fargo would indeed return my {$860.00}. 
XXXX XX/XX/XXXX both banks played the blame game and still no return of my funds. 
XXXX : As of XXXX XX/XX/2023, no one has contacted me and Wells Fargo is holding my money. I am a non-member. I was a member of your bank throughout my XXXX military career and decided after constant hidden fees and poor service to close all Wells Fargo accounts . Not exactly sure why you are still holding on to my money after it was clearly established on XXXX XXXX that you would return the funds to XXXX XXXX XXXX to my checking account. The funds never should have been accepted due to wrong service beneficiary and wrong account number. Assuming there are systems in place to prevent these types of errors. There is clearly enough incompetence displayed all around this scenario. I will now have to contact my attorney, which will of course cost more and inform the public community via local news channels to publicize your organizations lack of customer service and care. I can only XXXX how many other elderly and other disadvantaged people this has happened to and they did not know how to go about retrieving their funds, which clearly should never have been deposited in the first place. I hope we can resolve this matter and return my funds without incident or friction. This letter serves as a formal complaint against Wells Fargo , Wire Department due to incompetency and the delay of recalling my funds. 
P.S. This is clearly an example of SARBANES-OXLEY, consumer getting frauded by the bank. 
Respectfully,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation