Consumer complaint received 2018-04-20
Company: Receivables Performance Management, LLC
State: MA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I WAS A XXXX CUSTOMER FOR OVER 15 YEARS MAINTAINING 3 OR MORE LINES WITHIN THAT TIME. WITHIN IN THE LAST 2 YEARS I BEGAN HAVING SEVERAL PROBLEMS THAT WEREN'T ADDRESSED IN A PROFESSIONAL MANNER AND i HAD TO SPEND OVER 30 HOURS OF TRYING TO RESOLVE THESE ISSUES AND DURNG THAT TIME i WOULD GET PASSED AROUND FROM ONE REP TO ANOTHER HAVING TO REPEAT MYSELF OVER AND OVER,, i HAD SEVERAL DISPUTES OPENED AND THEY WOULD BE CLOSED WITH OUT EVER CONTACTING ME SHUTTING MY PHONES OFF, CAUSING ME TO EITHER LOSE WORK BECAUSE I'M CALLED IN DAILY AS A XXXX XXXX OR HAVING TO LEAVE WORK IN ORDER TO SPEND SEVERAL HOURS TRYING TO GET MY PHONE TURNED BACK ON, I HAVE NOTIFIED XXXX THAT I HAVE A SICK CHILD AND I NEED TO BE ABLE TO BE REACHED AT ALL TIMES BECAUSE OF THIS. I WOULD MAKE PAYMENT ARRANGEMENTS AND XXXX  ON SEVERAL OCCASIONS FAILED TO UPHOLD THEM .... ON 2 OCCASIONS I HAD CANCELED PRIOR PAYMENT ARRANGEMENTS WITHIN THE 24 HOURS IN ORDER TO USE ANOTHER PAYMENT METHOD AND XXXX  STILL ATTEMPTED TO RETRIEVE THE MONEY FROM MY BANK ACCOUNT CAUSING SEVERE OVERDRAFTS AND BANK FEES ... I ATTEMPTED TO MAKE XXXX   ACCOUNTABLE AND THEY TOLD ME TO SEND IN THE BANK STATEMENTS WHICH I DID TWICE AND ONE REP SAID THEY GOT THEM AND NO CREDITS WERE ADJUSTED ON MY ACCOUNT SO I CALLED BACK SEVERAL TIMES AND WAS TOLD TO RESUBMIT THE STATEMENTS WHICH I DID AND STILL NO ADJUSTMENTS,,, THE LAST STRAW WAS WHEN MY DAUGHTER WENT INTO THE XXXX XXXX XXXX XXXX XXXX  STORE TO UPGRADE HER PHONE AND THE MANAGER OF THE STORE TOLD HER HE WOULD NOT UPGRADE THE PHONE UNLESS SHE BOUGHT A SCREEN SAVER AND A PHONE CASE. THIS WAS DISTURBING TO ME BECAUSE I DID NOT HAVE ANOTHER {$120.00} TO ADD TO THE UPGRADE AND MY DAUGHTER BEGAN TO CRY THIS WAS HER BIRTHDAY PRESENT. i WENT BACK AND FORTH STATING THAT I NEVER HEARD OF ANYTHING LIKE THIS AND DEMANDED TO SPEAK TO THE MANAGER AND HE SAID HE WAS THE MANAGER. I TOOK OUT MY PHONE AND BEGAN RECORDING AND GOT IT ALL ON TAPE. THE NEXT DAY I REACHED OUT TO XXXX  AND WAS TOLD TO BRING THE VIDEO TO ANOTHER STORE TO LET ANOTHER MANGER VIEW IT, THAT IS WHEN I LEARNED THAT NOT ONLY DID HE UP CHARGE US BUT HE ALSO KEPT MY DAUGHTER 'S OLD PHONE THAT SHE OWNED, WHICH ACCORDING TO XXXX   HE HAD NO BUSINESS DOING. XXXX ENDED UP REPLACING HER PHONE THAT HE STOLE WHICH IS THE ONE SHE HAS RIGHT NOW ... 6 MONTHS LATER THE VERY FIRST IPHONE I EVER OWNED THAT I HAD FOR 5 YEARS BROKE AND I TRIED TO GO THROUGH INSURANCE AND WAS TOLD I DIDN'T HAVE INSURANCE BUT AFTER SEVERAL WEEKS AND SEVERAL LONG HOURS i WAS ABLE TO SHOW THAT i HAVE MAINTAINED INSURANCE FOR THE ENTIRE TIME I HAVE BEEN WITH XXXX. THEY FINALLY SHIPPED A PHONE LEAVING IT ON A DOOR STEP WITHOUT REQUIRING A SIGNATURE. NOW I HAVE TO WAIT AGAIN FOR XXXX  TO DO THEIR INVESTIGATION AFTER ALMOST 3 MONTHS WIT OUT A PHONE I REACHED OUT TO CORPORATE AND THEY DISCOVERED THAT THE PHONE WAS LEFT AND ON A DOOR STEP AND NO SIGNATURE WAS REQUIRED ... WHILE THIS IS ALL GOING ON XXXX  HAS THE AUDACITY TO CHARGE MY ACCOUNT XXXX FOR NOT RETURNING THE BROKEN PHONE IN THE BOX THAT WAS SUPPOSEDLY SENT WITH THE PHONE THAT I NEVER GOT. ONCE CORPORATE REVIEWED WHAT WAS GOING ON THEY SENT ME A NEW PHONE FOR ALL OF MY TROUBLE AND I DID NOT HAVE TO GO BACK THROUGH INSURANCE. THE PHONE WAS THEIR WAY OF COMPENSATING ALL OF MY TIME AGGRAVATION, LOSS TIME WITHOUT A PHONE, FOR BEING A LOYAL CUSTOMER FOR 16 YEARS, AND FOR HAVING TO PAY FOR INSURANCE FOR 16 YEARS AND HAVING TO BE WITHOUT A PHONE FOR 3 MONTHS..AFTER ALL OF THIS AND THROUGH HAVING CONVERSATIONS WITH OTHER CARRIERS I FOUND THAT I WAS PAYING OVER {$300.00} FOR 3 LINES AND THE AVERAGE FAMILY PLAN WAS {$100.00} FOR 4 LINES, i CALLED XXXX AND ASKED WHY WITHIN THE LAST 2 YEARS I ASKED FOR A CHEAPER PLAN AND EVERY TIME I WAS TOLD I HAVE A PLAN THAT I'M GRANDFATHERED INTO AND THEY DON'T OFFER THAT PLAN ANYMORE AND IF I LEAVE IT I'LL NEVER BE ABLE TO GET IT BACK. THIS CAN BE PROVEN, I MADE SEVERAL ATTEMPTS TO LOWER MY PLAN AND WAS NOT SUCCESSFUL UNTIL I THREATENED TO END MY CONTRACT AND THEN ALL OF THE SUDDEN I'M HEARING I CAN SAVE YOU ALMOST 70 PERCENT OF WHAT YOUR PAYING NOW ... I CAN ALSO GIVE YOU LOYALTY CREDITS BECAUSE LOOKING AT YOUR ACCOUNT YOU NEVER RECEIVED THEM ... THIS INFURIATED ME AND I TOLD THEM I WAS CANCELLING MY SERVICES AND THAT DAY I WENT TO ANOTHER CARRIER AND XXXX  LOCKED MY PHONES THAT I OWNED AND TOLD ME THAT THE I HAD TO PAY FOR THEM. I HAVE PROOF I OWN THESE PHONES FURTHER MORE I HAVE PROOF THAT THE MANAGER STOLE MY DAUGHTERS PHONE AND I HAVE A VIDEO OF HIM LYING TO US SAYING WE CANT UPGRADE UNLESS WE BY A CASE AND SCREEN SAVER CAUSING ME TO SPEND XXXX DOLLARS THAT I DIDN'T HAVE. XXXX LIED TO ME FOR YEARS KEEPING ME IN AN EXCESSIVE CONTRACT, ROBBING ME BLIND. THIS IS WHAT I GET FOR BEING LOYAL FOR 16 YEARS. I WAS JUST SENT TO THE CREDIT BUREAU AND IN THE AMOUNT REPORTED ARE MY 2 PHONES THAT I OWN AND THAT IS FRAUD. YOU CANT CHARGE ME FOR MY PHONES THAT I OWN. MY CREDIT IS BEING DESTROYED FOR PHONES THAT I OWN. XXXX   STILL OWES ME FOR OVERDRAFT FEES THAT I RECEIVED FROM UNAUTHORIZED DEBIT ATTEMPTS. I WILL BEGIN LITIGATION IF MY CREDIT IS NOT FIXED AND MY PHONES ARE NOT UNLOCKED. XXXX  HAS SEVERAL COMPLAINTS AGAINST THEM FOR LYING AND KEEPING PEOPLE IN CONTRACTS THAT ARE MUCH HIGHER BY MANIPULATING THEM AND LYING TO THEM ... JUST AS YOU DID WITH ME,,,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation