Consumer complaint received 2019-05-02
Company: Weinman Acquisition Group
State: TN
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/2019 Allied Legal Services contacted me about a debt I owed to them in the amount of {$2000.00}. They stated that they were going to take me to court and file a judgement against me if I did not agree to settle for a lesser amount. The agreed upon amount was a one time charge of {$290.00}. I agreed to the one time charge that was scheduled to be debited from my checking account on XX/XX/2019. They sent me over a document that I had to sign agreeing to this settlement and payment, I also gave them my debit card number so that they could take out the payment on the agreed upon date. Allied Legal Services set up the company to assess the payment, that company being XXXX XXXX. I received a receipt from them on XX/XX/2019 showing that the payment had been set up. When the agreed upon date of XX/XX/2019 came I received an email from XXXX XXXX showing the payment went through. Later that morning I received a phone call from XXXX XXXX with Allied Legal Services informing me that the payment had not yet processed. I informed her that I received a receipt earlier in the morning and gave her the confirmation number that was on the receipt I received from XXXX XXXX. Later that day I found out from my bank that they had flagged the payment from XXXX as possible fraud and I had to release the payment saying it was in fact not fraud. I then contacted XXXX XXXX to inform her of what had happened and verify that they had in fact received the payment since I released the hold. XXXX informed me that the payment had not processed and offered to process the payment again. She then said that the payment went through and would email me a settlement letter showing the account is satisfied and paid in full. She said that they would both email me the form as well as send it in the mail, this still being on XX/XX/2019. I did not receive any email correspondence that day but I kept checking. On XX/XX/2019 I checked my bank account and noticed that the company had charged me twice, one from XXXX XXXX and the second from XXXX XXXX XXXX. I immediately contacted XXXX XXXX and she then informed me that they had switched billing companies and that XXXX XXXX was not supposed to be the company that took the payment. XXXX XXXX never called me before XX/XX/2019 to inform me that they switched billing companies so that I could cancel the already set up payment. XXXX XXXX also failed to inform me on XX/XX/2019 that they switched billing companies when I told her that the payment had tried being processed. And she failed to inform me when I called back and asked if the payment had went through. Rather than tell me right then that they had switched companies she decided to take an additional payment from me. Later discussions with her on this matter found that they switched billing companies because of their fraudulent acts. XXXX XXXX asked me if my bank could charge back the payment from XXXX but after speaking to my bank, they can not since that was the original payment and company I agreed upon. XXXX XXXX was supposed to be contacting me back on this matter and to this day, I have still not heard from her nor anyone at her company nor have they refunded me the second charge that I never agreed to. I have tried several times to call someone back but I am failing to get in contact with someone who can help. I am simply wanting the second charge refunded since they were not supposed to charge it in the first place. It is my belief that XXXX XXXX purposefully deceived me into believing the payment had not yet processed because they knew that they would not be able to get the payment from XXXX and they wanted their money.

Company response to consumer: Untimely response