Consumer complaint received 2023-05-28
Company: Moore Legal Group, LLC
State: NJ
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Told you not to respond to a lawsuit they filed against you

Complaint:
I am writing to file a formal complaint against The Meadowbrook Legal Group regarding their unethical and deceptive practices. As a concerned consumer, I believe that their actions warrant investigation and appropriate action to protect other individuals from falling victim to their deceitful tactics. 

On XX/XX/22, I entered into a contract ( acct # XXXX ) with Meadowbrook Legal Group, seeking assistance in settling my outstanding debts. As per the terms of our agreement, I started making auto-payments of {$1100.00} twice a month, with the understanding that these funds would be accumulated to enable your company to negotiate with my debtors and pay off my debts in due course. Additionally, I was advised by your representatives to cease payments on my credit cards and loans, under the belief that your services would resolve my financial issues. I hereby demand an immediate and full refund of the {$11000.00} I entrusted to this company. The following points outline the reasons for my complaint : Misleading Representation : The Meadowbrook Legal Group misled me with false promises and misleading representations during the initial consultation. They claimed to have a high success rate in negotiating with creditors and lowering debt amounts significantly. However, they failed to deliver on these promises, resulting in wasted time and financial losses. 

Lack of Transparency : The company 's lack of transparency is concerning. They did not provide clear and detailed information about their fee structure, making it difficult for me to fully comprehend the costs associated with their services. Despite repeated requests for clarification, I was provided with vague and evasive responses, leaving me unsure of the total expenses involved. 

Poor Communication and Customer Service : The Meadowbrook Legal Group demonstrated a consistent lack of communication and unresponsiveness. My attempts to reach out for updates on my case were met with delayed responses, if any at all. Their unprofessional behavior and disregard for customer satisfaction indicate a blatant disregard for their clients ' needs and concerns. 

Failure to Deliver on Promised Results : Despite engaging their services for an extended period, The Meadowbrook Legal Group failed to achieve any significant progress in resolving my debts. They made promises of negotiating with creditors and reducing my debt burden, but there was no tangible outcome from their efforts. This failure not only wasted my time and money but also exacerbated my financial situation. 

Based on the aforementioned grievances, I kindly request that the Consumer Financial Protection Bureau undertake a thorough investigation into the practices of The Meadowbrook Legal Group. I believe their actions violate consumer protection laws and warrant appropriate consequences to safeguard consumers from future harm. Additionally, I urge you to take appropriate measures to ensure that I am duly compensated for the financial losses incurred due to the company 's misconduct. 

I appreciate your attention to this matter and your commitment to upholding consumer rights. I trust that the Consumer Financial Protection Bureau will take swift action to rectify the situation and hold The Meadowbrook Legal Group accountable for their deceptive practices. 

Thank you for your prompt attention to this complaint. I look forward to your response. 

Yours sincerely, XXXX XXXX

Company response to consumer: Closed with explanation