Consumer complaint received 2023-01-22
Company: WELLS FARGO & COMPANY
State: MT
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I have video and have already reported this to the FTC Federal Trade Comission Summer of XXXX I am looking for information on how to claim compensation for the damages ; Since the government is making Wells Fargo pay customers. I am still highly upset and lost thousands they owe me. 

Thursday XX/XX/XXXX - Wells Fargo - XXXX my account XXXX and blocked both my accounts without my authorization or a notice. 

I came to the Wells Fargo bank atm to get money from my savings account and could not. So I went inside and found out " prevention '' so they call it illegally without my knowledge or consent blocked my checking and savings account with money in it. I also found out they had blocked my checking and had also overdrafted my checking account to negative XXXX when the fact is I was suppose have over XXXX put back on my account and there was a avaliable balance of {$900.00} the night before ; after I was forced to transfer XXXX from my savings account to try and fix their system error of XXXX plus dollars, it then shown as XXXX being the balance. The next day it showed - XXXX plus dollar and both my accounts were blocked and closed ; I ended up misding more than {$7000.00} from my checking and it left me with other damages because I could not pay my bills. I am sick of the excuses. XXXX before XX/XX/XXXX it was the random so called 'fraud department blocking the app and website login and noone could get into there online account even after talking to that department XXXX times, being sent a verification code to my phone live, and them acknowledging it was me ; they refuse to open my online bank or I was still given email props to login online ; and it did not work. That was stressful. Then on video part XXXX I went up there after waiting XXXX for a new pin number to come in the mail ; it did not work so I went to the branch. At the sametime I had been receiving error letters about my address when they have both of my address on file; was verifed on video by teller. I was told on video part XXXX that my account would not be blocked or closed for any reason without my knowledge. Yet you see in this video how they have lied and failed to uphold that promise. Don't blame the customer. I am not responsible for your system errors and the fact that I keep losing money and other banks just like this one I have reported in the past have seemly gotten away with allowing error system issues, blocking accounts illegally without notice or real reasons; leaving me at times stuck in parking lots for months with no resources ; this behavior is disgusting and wrong. All the negativity coming from the unhelpful male XXXX teller in this video was not needed. Instead of helping he continues to say everything negative about what was going to happen to me and my account. Which is why I stopped giving him information. No customer should have to deal with this much stress and pressure just trying to pay bills, and pay for all this inflated nonsense. This marks 13 years of this disfunction with XXXX reports and XXXX 's of videos and no one has cared to give any justice because they are stuck in their evil ways. Those who do pray and believe in XXXX ( XXXX XXXX ) Keep me and other 's like me in prayer for justices. Here is a link to the XXXX Videos there are XXXX but only XXXX are uploaded. https : XXXX Part XXXX https : XXXX XXXX XXXX https : XXXX Part XXXX https : XXXX XXXX XXXX XXXX excuses! Wells Fargo!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation