Consumer complaint received 2022-03-27
Company: ERC
State: TN
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX XXXX fraudulently sent me to collections after a dispute over a charge was awarded in my favor by my credit card company. 

In XXXX of XXXX, I sent my phone in to XXXX XXXX XXXX to be replaced under a manufacturer 's warranty and they sent me a replacement. Then on XX/XX/XXXX, XXXX XXXX XXXX  sent me back my original phone with a cracked screen ( I have a pictures of the phone before they were sent and it shows that it is not cracked ), charged me {$700.00}, and then refused to take the replacement phone back. On XX/XX/XXXX of XXXX, I disputed the charge with my credit card company XXXX. On XX/XX/XXXX, XXXX ruled in my favor, and XXXX XXXX XXXX permanently refunded the money. THEN on XX/XX/XXXX, XXXX XXXX XXXX  charged me {$700.00} AGAIN on the next month 's bill. On XX/XX/XXXX of XXXX, I disputed it again, quit XXXX XXXX XXXX, and joined XXXX XXXX under their " We'll buy you out of your old contract '' plan. At this point, XXXX XXXX worked with XXXX XXXX XXXX  directly to switch my phone over to their XXXX and shore up any outstanding debts. On XX/XX/XXXX, XXXX ruled in my favor AGAIN and permanently refunded the {$700.00} charge. 

MEANWHILE, on XX/XX/XXXXXXXX XXXX XXXX XXXX sent me to collections ( XXXX XXXX XXXX, telephone XXXX ) and added an additional {$400.00} charge for " services! '' On XX/XX/XXXX, I sent XXXX XXXX XXXX a letter by certified return receipt asking for proof of debt which they received on XX/XX/XXXX. They did NOT reply with the request. THEN in XXXX of XXXX, XXXX XXXX XXXX XXXX XXXX. contacts about me about my debt with XXXXXXXX XXXX XXXX. On XX/XX/XXXX, I send XXXX XXXX XXXX XXXX XXXX. a certified return receipt letter requesting proof of debt which they received and signed for on XX/XX/XXXX. They did NOT comply with my request. 

On XX/XX/XXXX, ERC XXXX Enhanced Recovery Company , LLC. ) contacted me about the debt. On XX/XX/XXXX, I sent them a certified return receipt letter requesting proof of debt, which they received and signed for on the XXXX. On XX/XX/XXXX, ERC complied with my request and sent me a copy of a bill from XXXX & t with the fraudulent charges on the bill. Then on XX/XX/XXXX, I was sent a collections letter from XXXX, XXXX. They would send four more on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 

On XX/XX/XXXX, I check my XXXX credit report to find that ERC XXXX Enhanced Recovery Company , LLC. ) is trying to collect this debt again! I immediately disputed this directly with XXXX on the same day. On XX/XX/XXXX, I called ERC at XXXX XXXX and spoke with XXXX XXXX He said he would pull all claims to the debt off of the Credit Agencies, and that they were a third-party collecting on behalf of XXXXXXXX XXXX XXXX XXXX I asked for contact info from XXXX XXXX XXXX, which he declined to give me. At XXXX, I called XXXX XXXX XXXX to get the contact information of whoever is in charge of collections at XXXXXXXX XXXX XXXX  and specifically asked for an address to send a Cease and Desist Letter. The customer representative gave me a phone number, XXXX, which I called at XXXX XXXX only to find out that it was the number for ERC XXXX Enhanced Recovery Company , LLC XXXX ). At XXXX, I called another XXXX XXXX XXXX number ( XXXX ) and spoke with a customer service representative who told me that I would have to fix this at an XXXX XXXX XXXX store, then promptly found the store at XXXX XXXX XXXX XXXX XXXX XXXX XXXX TN XXXX, and told me to go there. At XXXX, I called the XXXX XXXX XXXX  XXXX XXXX number at XXXX. The stores manager told me that they couldnt help me, especially since the account was closed five years ago. At XXXX, I called the listed phone number for XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX ), only to find that it was disconnected and was owned by XXXX XXXX 

Thus brings us to today. It has been five years since this dispute with XXXXXXXX XXXX XXXX began, settled with XXXX, and then fraudulently sent to collections. My patience has been exhausted.

Company response to consumer: Closed with explanation