Consumer complaint received 2024-01-07
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hello, I received a phone message yesterday, but I couldn't hear the person on the other end of the line. They left a number that I couldn't make out. I also informed them that I'm currently recovering from XXXX XXXXXXXX and can't speak on the phone right now. 

I have made several payments on my account, but it still needs to be fixed. I was supposed to receive credits, refunds, a new card, and an account. It's crucial that this account is removed from my records as it doesn't belong to me. 

There are still some pending credits that I'd like to bring to your attention : XX/XX/XXXX - {$40.00} XX/XX/XXXX - {$8.00} XX/XX/XXXX - {$30.00} XXXX - {$9.00} XX/XX/XXXX - {$210.00} XXXX - {$6.00} XXXX - {$100.00} XXXX - {$9.00} XX/XX/XXXX - {$25.00} XXXX - {$42.00} XXXX - {$62.00} XXXX - {$44.00} XXXX - {$15.00} XX/XX/XXXX - {$8.00} XXXX - {$9.00} XXXX - {$26.00} XXXX - {$15.00} XXXX - {$9.00} XXXX - {$14.00} XX/XX/XXXX - {$11.00} XX/XX/XXXX - {$250.00} XX/XX/XXXX - {$290.00} XX/XX/XXXX - {$300.00} XXXX - {$9.00} XXXX - {$99.00} XXXX - {$200.00} XX/XX/XXXX - {$13.00} XX/XX/XXXX - {$15.00} According to my calculations, I am still owed {$1900.00}, plus any interest, fees, and late charges that may have been applied. Kindly confirm the correctness and completeness of this calculation and provide me with an email confirmation once it's resolved. 

Thank you for your help. 

Best regards, XXXX XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX Subject : Re : Complaint Regarding Account Ending in XXXX I would like to know if this is handled in full today. I received a letter months ago that a resolution was made and that you'd send it to the credit bureaus, and I see that still needs to be done. I have already waited for the timeframe allowed for disputes to be resolved as well. 

From : XXXX XXXX XXXX Sent : Wednesday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX Subject : Re : Complaint Regarding Account Ending in XXXX Dear Wells Fargo Executive Office , I had reached out to you about the above account and was disputing the balance, and I got a notice I was not responsible and that the account balance would be updated and a new card mailed to me. 

I am still waiting for the new card ; the account balance must be resolved. 

I continued making payments on the account as I have been in the hospital for months and will be released next week, but I was told this account would be on hold. I was told all interest and late fees would be refunded and stopped on my account, and I see that still needs to be done. I am trying to understand why my account is still like this. I tried to be proactive on this, but the balance of {$2300.00} still needs to be reflected, which should be different. This should be a XXXX balance, and a new card should be issued immediately. 

I can't call in because I can not speak, but this was resolved and is now outside the allowable time to resolve billing issues from when I reached out in XXXX. This needs to be corrected. 

Please confirm this via email, or you must leave a message, as I can only access and reply to emails now. I want this balance removed and a new card issued to me. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief