Consumer complaint received 2022-10-21
Company: Account Managers, Inc.
State: WA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I just saw another debt collection on my account from Grimm collections. The original creditor is XXXX XXXX  XXXX XXXX and the date assigned is XX/XX/XXXX the classification is a medical health care. 
It all started on XX/XX/XXXX at XXXX XXXX XXXX. I lost my luggage containing my passport, my XXXX  documents, and my social security card. The police officer that took care of my case is XXXX XXXX and the case number is XXXX. 
Few months after that, until now, I have been receiving at least once a month either mails, or phone calls from debts collectors trying to retrieve debt that I do not have knowledge about. I successfully disputed at least 8 debt collection in the past months. from XXXX XXXX ( even though I wasn't a customer ) to XXXX  or medical institutions where I have not been. 
In XX/XX/XXXX I have not been to XXXX XXXX XXXXXXXX XXXX, and I think that If I had been there, before sending my account to collection, they would have sent me a mail at my address trying to retrieve the payment. I am up to date in all my payments and my credit report shows no debt and 100 % in payment history since the opening of my account. 
Added to that, I am already wearing glasses that I got prescribed from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I also use free resources at XXXX XXXX XXXX that offers free medical consultations to enrolled XXXX also, because. I have two medical insurances. The first one is XXXX ( XXXX XXXX XXXX ) that I use when I am in the US and the second one is XXXX ( XXXX XXXX XXXX ) that cover 100 % of my medical bill anywhere in the world where it is accepted expect in the US where I use XXXX. 
I do not have knowledge of this account and I do not recall being at this place. If anyone has been there claiming to be me, they are using stolen information because I leave in XXXX since XX/XX/XXXX and when I look up XXXX XXXX XXXX  all the locations are in XXXX. I will attach to this complaint my XXXX  ID card, my two medical insurances cards and a copy of a medical bill that was due yesterday on XX/XX/XXXX, that I just paid showing my insurance deductible that is locked at {$20.00} for any visit and {$100.00} for major treatments and surgeries. I do not know how I can end up owing {$230.00}. I am not responsible for any of this account and the debt collections agencies should double check their information before sending them. I have a credit freeze and a credit fraud alert in my account because of that. My credit score went from XXXX to XXXX and it's been going up and down every month. whenever I dispute an item and they fail to remove it and I contact attorney general office for more investigations and they end up removing it, another collection is added, and it's been like that for more than a year. If this is an old collection account, I want to notify that all the previous medical collections have been disputed and successfully removed, I also sent a letter asking that the debt collection agency mentions that if the debt was to be sold. Thank you.

Company response to consumer: Closed with explanation