Consumer complaint received 2022-12-19
Company: BANK OZK
State: GA
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
My father opened an account with XXXX XXXX XXXX  depositing {$50000.00} in a XXXX on XX/XX/XXXX. He was killed in a car accident in  XX/XX/XXXX one month before the CD matured. My family only learned of the CD in XXXX XXXX XXXX while preparing a living will for my mother. I called the number for the bank only to find that it was now Bank OZK in XXXX, XXXX We went to the bank with all our documents and spoke with XXXX XXXX bank manager. XXXX made copies of all the documents and told us that some research would have to be done. When next we heard from XXXX she told us that no records were found. I later found two documents where XXXX XXXX XXXX stated they rolled the XXXX over and it would continue to accrue interest. I took these documents with my other originals to bank OZK and spoke with XXXX XXXX the assistant manager who then informed us that XXXX XXXX XXXX  failed and was closed by the US government. We were then told that XXXX XXXX took over the deposits, but they later failed in XXXX. XXXX was far more knowledgeable than the bank manager. Then we learned that XXXX was sold off and purchased by other banks. I dealt with the FDIC this entire time and got the run around by every agent I dealt with and was told three different stories by their agents. Finally on XX/XX/XXXX the FDIC stated there was nothing they could do when I had my last phone conversation with them. I was assured by every person that this money could not possibly be taken by anyone at the bank. It sure seems as if someone got the money and I was told that my dad must have gotten it by all of them. I reminded them he was dead and that was not possible. XXXX XXXX with the FDIC said we had to have withdrawn the money as did XXXX XXXX with the FDIC as did the people as Bank OZK Let me state as absolute fact NOBODY IN MY FAMILY KNEW THE MONEY EXISTED LET ALONE WITHDREW OR OTHERWISE OBTAINED THIS MONEY. 
I have been given the runaround at every turn about what happened to this money which the FDIC confirmed was in the account in my father 's name at the time of XXXX XXXX XXXX  's failure in XXXX in the amount of XXXX USD. 
Someone stole the money as I see it there is no other explanation. The FDIC claimed that since XXXX closed voluntarily they have no way of accessing the records and since the money was not turned over to the FDIC within 18 months then we must have gotten the money. This is not true. 
A theft has taken place by someone in all of this and it has to be within the banking system or the FDIC. I suspect this is a can of worms nobody wants to open as I keep being denied by every institution I have presented this information to. 
It would be a XXXX for me to claim monies that we had already gotten and I resent being accused of taking something which we only learned existed this year. We the victims have been accused of getting this money. 
I later learned that XXXX XXXX retired from the FDIC and never opened a case on this after I spoke with another agent. 
If Bank OZK took over for XXXX then where is this money? I don't see how it is possible to correspond with XXXX XXXX XXXX  nor XXXX as they both no longer exist. 
If you are thinking of sending me to State of Georgia unclaimed funds then forget it I was already sent there by the FDIC. Georgia claims to have no money in my father or mother 's name. 
I will be happy to send you copies of all the financial document and my fathers death certificate. I have to mail these. 
XXXX XXXX

Company response to consumer: Closed with explanation