Consumer complaint received 2023-01-29
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Report # XXXX On XX/XX/XXXX, I sent multiple certified letters to Experian Agency in reference to inaccurate information being reported on my credit file. Experian is constantly sending me letters asking me to provide state I.D . or documents that will validate/prove my identity which I did. These are the items I sent to Experian Agency multiple times and my request was still ignored. 

Document # 1 is a copy of my State of Georgia I.D . address XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXXXXXX. 

Document # 2 is a copy of my State of Georgia I.D . address XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX 

Document # 3 is a copy of a postcard from the XXXX XXXX XXXX XXXX XXXX, postdated XX/XX/XXXXXXXX XXXX XXXX address at that time was XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXXXXXX XXXX XXXXXXXX. 

Document # 4 is a copy of my XXXX XXXX XXXXXXXX paystub dated XX/XX/XXXX, my home address at that time was XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. 

Document # 5 is a copy of my XXXX XXXX XXXXXXXX paystub dated XX/XX/XXXX, my home address at that time was XXXX XXXX XXXX, XXXX XXXX, XXXX  XXXX. 

Document # 6 is a copy of my XXXX XXXX XXXXXXXX paystub dated XX/XX/XXXX, my home address at that time was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 

Document # 7 is a copy of my XXXX XXXX XXXXXXXX paystub dated XX/XX/XXXX, my home address at that time was XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. 

Document # 8 is a copy of my XXXX XXXX XXXXXXXX paystub dated XX/XX/XXXX, my home address at that time was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 
Document # 9 is a copy of my XXXX XXXX XXXXXXXX paystub dated XX/XX/XXXX, my home address at that time was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 

Document # 10 is a copy of my XXXX XXXX XXXX Rental Agreement dated XX/XX/XXXX, my address at that time was XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 

Document # 11 is a copy of my XXXX XXXX XXXX XXXX XXXX  XXXX XXXX appointment notice dated XX/XX/XXXX, with my current address XXXX XXXX XXXX XXXX XXXX XXXX. 

Document # 12 is a copy of my XXXX XXXX XXXX XXXX residential property insurance declaration page dated XX/XX/XXXX, to XX/XX/XXXX, my address is XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 

Document # 13 is a copy of my XXXX XXXX XXXX XXXX my home address is XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, dated XX/XX/XXXX. 

Document # 14 is a copy of my VOTERS INFORMATION BENEFIT PACKAGE with my current address XXXX XXXX XXXX XXXX XXXX XXXXXXXX, dated XXXX - XXXX. 

Account Names : Account Numbers : XXXX XXXX # XXXX XXXX XXXX XXXX # XXXX XXXX XXXX  # XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX I have provided documents in this letter that would validate that I lived in XXXX, XXXX  from XXXX to the present, and not the address listed in this letter that appears on my credit report in error. A photocopy of the following documents will validate that I never lived at the above address and don't owe the debts listed : My State of Georgia I.D., The XXXX XXXX XXXXXXXX Pay Stubs, mail documents, medical documents, and a leasing agreement that contains dates, addresses, and places of employment. These documents will prove that I live in the state of Georgia, and not Florida.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation