Consumer complaint received 2021-03-04
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XXXX # XXXX To whom it may concern, I reported my card as lost/stolen on XX/XX/2021. There was only one charge on the card that I declared as unauthorized, which was as follows : XX/XX/2021 : {$14000.00} - XXXX XXXX XXXX On XX/XX/2021, I received a letter from the bank ( please see attached ) stating that I am responsible for this transaction due to the following reason : You notified us that this transaction is valid. 

First of all, I would like to state that all the transactions identified by me as fraudulent/unauthorized are in fact fraudulent/unauthorized. Under penalty of perjury, a police report # XXXX has been filed with the XXXX Police Department, regarding this transaction to show I am innocent. I did not approve the use of my card. I do not know who used my card. If the bank believes that I may have approved this transaction via a text message, email, or any other means, which I do not recall, does not alleviate the Regulation Z liability or the unauthorized nature of these transactions. I would like to state that I still consider this dispute unresolved, and disagree with the bank 's decision. I will not pay any of the disputed portion of my credit card bill, and in reporting of my balance onto credit bureaus, I, hereby, request that they mention " consumer disputes this account 's information ''. 

Secondly, according to Reg Z, the bank must provide me with an explanation that sets forth the reasons for which they believe the transaction is valid. In the letter sent to me by the bank, I have not been provided with a clear explanation. The reason provided is I have somehow notified the bank that this transaction is valid. I am not sure, however, I vaguely recall that on my phone conversation with the fraud agent when reporting this transaction I said that I accidentally pressed yes on the verification text sent to me, and then after I was able to read it one more time carefully, I pressed NO, blocked the card from future use using chase app, and promptly called chase to report the card is not in my possession. I do agree that I was negligent, however, as per regulation Z, negligence can not be used as basis to deny an unauthorized transaction claim. 

The bank has also failed to mention on the letter that I am entitled to a copy of the documentary evidence used to reach this determination. According to Reg Z, I must be provided with the documentary evidence used by the bank in reaching their conclusion. Please consider this my notice in writing for these documents to be provided to me. Refusal by the bank and ignoring of my request is a direct violation of Reg Z and the truth in lending act. 

To resolve this matter amicably, I would appreciate it, if the bank could reimburse me for the unauthorized transaction on my account, and do not hold me liable. Fraud on the card was reported promptly, a police report has been filed, and negligence can not be used as basis to deny a reg Z claim. Failure to do so is a violation of the truth in lending act for refusal to reimburse me for the unauthorized charges on my credit card account, refusal to do an actual investigation, lack of mentioning the part that I am entitled to a copy of the documentary evidence used by the bank in reaching their conclusion in their final letter regarding the status of the claim. 

Thank you for your time and consideration, Sincerely, -XXXX XXXXXXXX

Company response to consumer: Closed with monetary relief