Consumer complaint received 2023-12-30
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XX/XX/XXXX I deposited a check in my account from a car dealership in XXXX XXXX, I live in XXXX, for {$8400.00} roughly. Immediately I received roughly 25 % of my deposit up front and then I waited nearly 3 weeks to receive the remaining 75 % of my check and upon receiving it after those three weeks myself as USAA 's customer of over XXXX years assumed at that point The check has been validated and cleared. Well 120 days later, a third of a year, USAA received word from XXXX XXXX XXXX Bank that they would not be funding the check. That's great between them I could care less because my responsibility as far as taking care of my end, following the rules and waiting the allotted time and beyond which in itself was a violation of banking regulation, once the banks decided to work outside of the MANDATORY BANKING REGULATION TIME FRAMES AND TIMELINES, My issue then fell directly on both banks and not with the check writer. To this day I can not get an answer as to why that check was not fulfilled nor do I care why it was or it was not because we're beyond that time frame where I have to care. You can't just call someone up a year later and tell them you're not going to fund a check. so what's the difference in calling somebody up 4 months later what's acceptable for the bank? I can tell you what's acceptable. It's what's written in banking regulation which all Banks will adhere by and follow to the T and anything outside of what is written in plain English for anybody to see is a clear and reprehensible violation which will not be tolerated and will be handled within a court of law which will provide monetary compensation for damages which I have incurred at this point many times over. Banking regulation states that the depository bank shall receive notice from the paying bank if it will or will not honor the check within TWO business days. There is a section for exceptions that states if there is going to be any sort of extension that the depository bank ( USAA ) MUST PROVIDE a NOTICE TO THE CUSTOMER explaining the reason for the hold. That NEVER occurred. That's a VIOLATION because banking regulation CC is quoted word for word MUST PROVIDE. not should provide or might provide but MUST PROVIDE. defined legally the word must means something that is necessary. You find legally the word provide means ( of a law or contract ) to state that something must happen or be done. The word must is just as important as the word provide because that means you will give me the reason why there's any sort of extended timeline I'm going to have to wait for you to validate this check and that can only be done if you suspect there is something wrong with the check. Examples would be if it were possibly a fake check, or for whatever reason you did not think it would go through. Only at that point are you legally, per banking regulation CC, allowed to then provide me with your findings as to why there will be an extended waiting period which will be provided if it is assumed that it will take any longer than two complete business days to find out from the paying bank if they will honor the check or not. These are not my rules these are the rules written that you MUST operate in and with. At the same time also written in banking regulation CC, you as a bank whether it be paying or depository also knows that there is a specific time frame which you operate in to know or say if a check is good or not and you know very well that 4 months later is not an acceptable answer. As written in regulation CC their banking regulation, it states that the paying bank shall get with the depository Bank within a reasonable time to which it then goes on to define a reasonable time as two business days. At nowhere at no point anywhere within banking regulation does it allow for any bank to go outside of those mandatory timelines that are written with the words must and will. So not only do I have an issue with XXXX XXXX XXXX Bank the paying bank but I also have one with USAA my bank that I had for XXXX  years until today. Not only did they just allow XXXX XXXX XXXX Bank to break regulation knowingly but they themselves broke regulation in doing such by not providing the necessary notifications to myself that are a 100 % REQUIREMENT. in fact I received no prior notice and just had my account sitting at negative {$8400.00} and to my utmost shock and surprise, as I tried to log online to my account today as I had set up a zoom meeting with XXXX XXXX XXXX Bank to try to sort this out and right the wrongs that were done by both banks and get them monetarily where they should have been to begin with and where they were to begin with before deciding to go well outside of their legal ability to just deduct {$8400.00} from my account. I have been so stressed out over the past month trying to figure out what to do who to contact and I have probably called both banks over a dozen times sometimes getting very nice people that do their best to help me and other times running into a wall and them taking it personally as if I'm trying to steal {$8400.00} from them and put it into my account which is worth from the truth because it's exactly what happened to me. I've had to worry about if I'm going to have to file bankruptcy after XXXX  years of building up what I've been able to build up and during half of that time of my entire life being spent with USAA just to try to open my account and without warning be told my account was closed just because it was sitting at that negative for XXXX weeks. Mind you I had nothing to do with that I've done nothing wrong All I did was wake up and check my account and in fact it is USAA that is done something wrong and violated rules and regulations as well as XXXX XXXX XXXX Bank but yet it is me the one who is suffering the damages not only of the stress trying to get them to correct all of this and even speaking with a lawyer located at XXXX XXXX XXXX XXXX, but I haven't even paid a single one of my many bills to include my rent because my account has been sitting at negative {$8400.00} because of clear violations that neither bank after speaking to them so many times wants to claim. Each has pointed the finger at each other and I've had it. I'm the one suffering the damages not the banks. I'm the one that's accruing all these negatives on my credit report right now due to me not being able to pay for absolutely anything in my life. I can't even afford my car or an XXXX to even get to work, food, nothing not a single dollar because I have no access to any money and I haven't now for a month And I'm being told by USAA that they have no access to my old account they can not log into my old account as I have been deleted without warning without any kind of notification after XXXX years due to something completely out of my reach or doing. My check that will be coming in this month that should be arriving today, I will not be able to receive now for XXXX knows how long because I don't even know where it needs to go at this point since my bank account is closed pushing back the dates that I have already called and given to all the other creditors once again just to add on to my stress as creditors are only going to believe so much and I don't blame them. I can't even explain to them what's happening here because when you do it literally sounds impossible. There's no way both banks did that but the truth of the matter is both banks did do this and both banks are pointing the finger at each other and I have decided they can do that as long as they want but now that USAA has decided to unbelievably, rudely, shockingly, without warning or a shred of loyalty with no notice after XXXX years decide to just close my account due to them assisting XXXX XXXX XXXX Bank in breaking the law and regulation which in turn meant they as well broke the law and regulation by not adhering to steps that are put into place specifically to avoid things like this, I will be 100 % pursuing monetary compensation above and beyond the {$8400.00} check that was illegally taken from my account. I will be speaking with my XXXX lawyers on XXXX XXXX XXXX XXXX on the next business day they are available to speak to provide them with this update of my account now being closed after all the trench work I have put in thus far to try to zero out the balance USAA and XXXX XXXX XXXX Bank has illegally blessed me with. I've been trying to help you out this entire time and get money back where it should have been which is in my account and instead I get slapped in the face after all the nights of no sleep stressing because not a single bill had been paid to include my rent This is what I get in return from USAA after XXXX years. Everyone says USAA has gone down the tubes except they use spicier language that I can not within this complaint form. They're right I wanted to leave USAA now for years I just couldn't see giving up the XXXX years but USAA has made that decision for me and all I can say is I'm no longer with USAA so be prepared to defend yourself in court for the maximum allotted damages, court costs and lawyer fees that I will be seeking. It's real simple The question is going to be did you violate regulation or did you not violate regulation. I don't think I need to write it out again as to what that answer is. Once I have taken USAA to court and won I will proceed to do the same with XXXX XXXX XXXX Bank and at the end of the day I will be suing both banks as both are at fault and neither is willing to help me as I did everything humanly possible to this point to try to correct the bank 's mistakes. I will now be treating USAA just like any other bum on the street and will be matching their energy instead of continuing to be loyal, generating them thousands upon thousands of dollars well trusting them as I was XXXX XXXX for years, now after doing all that for USAA and them doing no more then simply providing me with mediocre at best service, long lines, atrocious ATMs, an inconvenient single location and overpriced insurance I will now be returning that XXXX XXXX and Will be pressing them at every chance I possibly can get legally and justifiably and I'm only saying this because I'm a man of my word and at this point would be doing it out of principal regardless after being treated in such a manner as I was today as my account was closed for no reason. No reason or no doing of my own that is. Nor was I given any heads up or warning I was given nothing. I had to call in to find out when I couldn't log in. FYI this is only my first complaint of many that I will be generating to create my paper trail and show I have done my due diligence to prove that USAA and XXXX XXXX XXXX Bank is at fault and in violation of banking regulation CC which they are REQUIRED TO ADHERE BY WORD FOR WORD.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation