Consumer complaint received 2020-02-06
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I opened a new JP Morgan Chase Personal Savings and Checking account online on Monday, XX/XX/XXXX. I made the initial minimum deposit amounts of {$50.00} into each account to complete the opening. I then did a wire transfer from my XXXX  XXXX XXXX checking account to Chase  in the amount of {$22000.00}. On Friday, XX/XX/XXXX, I attempted to login into my new Chase account online at which time I was notified that my account had been locked due to, " suspicious activity. '' I was provided a number to call. Upon calling, I was informed by Chase that both my checking and savings accounts were closed. I asked them why and they said it was an internal determination that they could not share with me. I then filed a complaint with their, " Executive Office '' on XX/XX/XXXX. I did not receive any updates, so I called the Executive Office again on Tuesday, XX/XX/XXXX and left a message. My call was not returned. Then I called the Executive Office a 3rd time on XX/XX/XXXX, at which time I was told the specialist handling my case would contact me later in the day. The specialist, XXXX, contacted me around XXXX PST on XX/XX/XXXX. She confirmed that the account was not closed due an error in spelling of my first name and that a petition to keep the account open due to an existing business account relationship was still under review. I asked her to provide the information that Chase reviewed to determine to close my newly opened accounts. She said she could not do this and told me I would need to send a subpoena to their registered agent XXXX   XXXX XXXX. I then called back and asked that Chase provide me with the consumer reporting agency they use to make determinations on new personal account openings, but she said she could not provide this information either. 

I have a credit score in the mid to high 700s, 27 years of good banking history with XXXX  XXXX XXXX, a Chase credit card in good standing, and a Chase business account in good standing. Despite this, Chase has denied me a personal checking and savings account. Worse yet, I transferred a significant portion of my checking account balance and moved my direct deposit from my employer to Chase. Chase said they could accept these deposits, but it would take up to 14 days to close my accounts, then another 7 days before I received the funds. This amounts to over {$25000.00} of my personal money that I can't access now due to Chase closing my account without any sort of notification, just days after they allowed me to open it. Additionally, I had changed my auto-debit accounts over to Chase, including my mortgage payment which has caused a significant financial problem that could have adverse repercussions for my personal finances and credit reports. 

Per Enforcement Action taken by the CFPB against Chase in XXXX, Chase has filed to comply with this action by refusing to do any of the following : Ensure accurate information is reported : Chase must implement reasonable policies and procedures regarding the accuracy of information on consumers checking account behavior that it sends to consumer reporting companies. 

Inform consumers of investigation outcomes : Chase must report the results of its investigations to consumers who filed disputes with the bank regarding the information reported about them to consumer reporting companies. 

Provide consumers with contact information : Chase must provide consumers with the contact information of the consumer reporting company that supplied information that Chase used to deny an application for a deposit account.

Company response to consumer: Closed with explanation