Consumer complaint received 2021-11-23
Company: Monterey Financial Services LLC
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Collected or attempted to collect exempt funds

Complaint:
I am a person with a permanent mobile XXXX who is a victim of a XXXX  Scam ran by XXXX XXXX XXXX XXXX. By means of deceptive promises on behalf of XXXX  via false promises and the XXXX  in-house loan financing scheme, I was scammed and deceived into taking out a loan and investing it into a XXXX XXXX XXXX Business XXXX XXXX Franchise Venture with XXXX & did not receive the training, licensure, certification, nor mentorship-training services promised to me by the franchise recruiter, XXXX XXXX. After I had paid my {$XXXX} Down Payment and signed the Loan Agreement Papers for the XXXX XXXX XXXX XXXX  Business Loan Broker Franchise, on XX/XX/2021 I was contacted by XXXX XXXX, the Founder of XXXX, via email who falsely accused me of asking for external training and wherein he stated to me, " I have talked to a few members of our staff and I just dont think you are going to get what youre looking for from us ; '' and he stated, " for the {$XXXX} you paid us, we simply cant as we are not set up to support you in the way it appears you need. '' He even falsely accused me of trying to leak important XXXX resources out into the public by saying, I dont want our resources tapped in ways were not built for ; and I dont want you thinking that youll get something for {$XXXX} that we cant give you. He even stated that I need to seek training elsewhere or get my {$XXXX} Deposit back and part ways. '' I have written XXXX ( XXXX ) different emails & XXXX certified letter to XXXX XXXX XXXX requesting that all monies invested into the sham XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  be returned to me and that the in house XXXX Term Loan with XXXX XXXX XXXX be rescinded due to his initial request to part ways and my option to do the same given that such has precluded me from being able to run the work from home franchise properly due to lack of access to XXXX XXXX XXXX XXXX XXXX XXXX XXXX However, now, XXXX XXXX, the XXXX Founder, is giving me the run around and refuses to not refund my monies for the franchise fees I invested in, nor will he rescind the sham XXXX XXXX XXXX  XXXX for the scam XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have contacted XXXX XXXX XXXX XXXX  multiple times requesting that they rescind-revoke-cancel the aforementioned loan on the grounds of scam and fraud and they are refusing to do so stating that it all depends on XXXX XXXX given that I signed a contract with XXXX. Though it is is true that I signed an employment contract with XXXX due to trying to start a XXXX XXXX XXXX XXXX XXXX XXXX XXXX as a small business, it is yet very unfair that XXXX XXXX and XXXX failed to provide me the licensure, training, mentoring, and support services promised as outlined in the Employment Contract ; wherein, instead, XXXX XXXX has created and presented me with a hostile, and unsupportive work environment. Here, XXXX XXXX, the Founder of XXXX, ignored my request for the promised training and mentoring mentioned in my employment contract and instead chose to send me an insulting email on XX/XX/2021 requesting that I either seek external training with an outside agency in the amount of {$XXXX} to {$XXXX} or part ways with his company. Due to the hostile and unsupportive gesture of XXXX XXXX XXXX, I chose to request my {$XXXX} Refund and part ways with XXXX. Nevertheless, now XXXX XXXX is refusing to refund my {$XXXX} Franchise Investment Deposit and is also refusing to rescind the XXXX XXXX XXXX  XXXX XXXX in the amount of XXXX. I have also email and spoken to XXXX XXXX, The Loan XXXX of XXXX XXXX XXXX XXXX multiple times wherein I informed both her and her staff that I am a victim of scam on behalf of XXXX  as the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX promised to me by XXXX were not delivered, nor provided. Accordingly, when I communicated with XXXX XXXX XXXX via email messages, U informed her that XXXX XXXX XXXX refused to return my {$XXXX} deposit as well as refused to rescind the scam XXXX XXXX XXXX XXXX XXXX XXXX Contract & the XXXX XXXX XXXX  XXXX XXXX. Despite my efforts, XXXX XXXX XXXX ( the Loan XXXX for XXXX XXXX XXXX XXXX ) ignored my request to rescind the franchise loan and has now indicated that she can not rescind the loan without the permission of XXXX XXXX XXXX, nor can she speak further with me. Given this, I now plead to the Consumer Financial Protection Bureau to help me to recover my lost monies and to seek legal justice regarding this matter as I have been scammed and am a victim of fraud as sponsored by XXXX and XXXX XXXX. I have attached XXXX ( XXXX ) supporting PDF Files to this email message to you, and I will provide all documentation and evidentiary artifacts in my possession regarding this scam and fraud matter on behalf of XXXX, upon your further request. Please urgently help me as this issue is very painful and disappointing. Thank you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief