Consumer complaint received 2024-02-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

Complaint:
THIS IS THE 2ND TIME WE ARE FILING THIS COMPLAINT. IT APPEARS BANK OF AMERICA IS CASUALLY IGNORING THE CONSUMER COMPLAINT PROCESS THROUGH THE CFPB. 

COPY IS ALSO MAILED TO XXXX VIA THE US POSTAL SERVICE. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank of America XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WE ARE NOT THE ONLY ONE IN THIS CLASS WE BELIEVE MANY, IF NOT ALL, OTHER PROPERTIES THAT BOFA TOOK OVER FROM XXXX AND FORECLOSED ON ALSO WERE DEPRIVED OF THE REFUND TO THEM OF SURPLUS FORECLOSURE FUNDS. 

THIS IS A COMPLAINT FOR RETURN OF SURPLUS FORECLOSURE FUNDS THAT XXXX BANK STOLE FROM XXXX AND ILLEGALLY APPROPRIATED FOR THEMSELVES. THE SURPLUS STOLEN IS AROUND {$35000.00}. 

Sir : After taking over our home loan from XXXX XXXX XXXX XXXX Bank of America ignored our many communications that : 1. We have a loan modification application pending with XXXX  XXXX. And that we are dealing with extensive black mold infestation in the house Without sufficient legal notice, they illegally foreclosed on the property and sold it to FNMA ( documentation provided previously ). 

BofA ignored the hold on the loan placed on the property while we were discussing a loan modification and working out a more affordable payment plan. 

Stretchable and Deceptive Interest Calculation It Seemed Designed to XXXX Up All and Any Remaining Funds We learned that BofA sold the house for substantially more than the loan amount, however, it appeared that BofA made sure to use up all excess funds above the loan balance by tacking on misleading, inaccurate and bogus interests and fees so that there will be no surplus foreclosure fund that normally would be returned to the homeowner. 

Thus, there should have been Surplus Funds of about {$15000.00}. 

We are Not the Only XXXX in this Class There XXXX be Other Members of the Class i.e. Owners of Foreclosed Properties that Never Got the Surplus Funds They are Entitled To During this period of XXXX Foreclosure crisis XXXX thru XXXX - hundreds of thousands ( maybe millions ) of homeowners lost their homes many of them through fraudulent foreclosures. As featured in XXXX minutes, hundreds of banks in their rush to foreclose forged and manufactured assignment of mortgages, and deeds and fake notices either signed by a certain XXXX XXXX, as XXXX XXXX of all thousands of different financial institutions and banks. There is of course no real XXXX XXXX she is a concoction of the banks. 

A XXXX XXXX of Consumers We believe that BofA during this period foreclosed on properties and never returned a single dollar to the thousands of homeowners of the properties they took over from XXXX and foreclosed on. 

Requesting a Full Audit We ask that the CFPB audit all foreclosure accounting done on all properties that BoA took over from XXXX and foreclosed on during the period XXXX XXXX. It is public knowledge that BofA lost money in their acquisition of XXXX By suppressing most, if not all, refunds of foreclosure surplus funds, it appears this is the way, albeit illegal, BofA was mitigating their loss on the XXXX acquisition. 



XXXX XXXX XXXX Former homeowner of property at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation