Consumer complaint received 2023-10-01
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
Sub-issue: Changes in loan terms during or after closing

Complaint:
XXXX, I stated to you originally that Wells Fargo Bank without my authorization DEDUCTED, {$1300.00} three, ( 3 ) times from my checking account in a three month period.

I called W.F. Customer Service who immediately reversed the charges as soon as I discovered the unauthorized deductions on Wells Fargo Bank 's fault. It also looks like in the third month on XX/XX/XXXX Wells Fargo ADDED the {$1300.00} into my checking account. On XX/XX/XXXX Wells Fargo DEDUCTED the {$1300.00} from my Checking Account. I am still uneasy about that this problem was not solved. Again, XXXX I reported to you that " I don't steal from others and stated to you honestly the whole TRUTH! '' XXXX, keep in mind that on ALL THREE unauthorized deductions of {$1300.00} as soon as I discovered them early in the process I immediately called your Customer Service and had them REMOVED/CREDITED all the unauthorized deductions back into my checking account. This took three to four days in all three cases refunding the stolen monies back into my checking account. 

It looks like Wells Fargo deducted the funds from my Checking Account without my authorization to do so! I expressed to you without reservations that if " I '' did NOT notice the unauthorized deductions I feel that Wells Fargo Bank would have done nothing ; which I feel is stealing from me. Most importantly, this whole matter has been deceptive, I have been treated poorly by Wells Fargo, such as ( your Customer Service Representatives informing me that this problem was MY fault! ) I find this insulting, disingenuous, and MOST IMPORTANTLY, covering-up Wells Fargo 's misdeeds. 

I have been treated in most cases by Wells Fargo 's Employees disrespectfully, I was called a liar by XXXX XXXX, my Home Equity Line of Credit was ILLEGALLY " CHARGED OFF ; '' which in turn took OVER NINE MONTHS to rectify the problem. Most importantly, it held-up my refinance loan with an interest rate of 5.8 %, with an Experian Credit score that was XXXX at the time in XX/XX/XXXX. NOW I HAD NO OTHER CHOICE BUT TO get a 12 % INTEREST RATE FROM ANOTHER LENDER which brings my monthly payment to {$1200.00} monthly, losing at the least {$450.00}, a monthly INCREASE due to XXXX XXXX 's incompetence! 

Finally, as I indicated to you prior, ( this is not a threat ) I have an Attorney already hired to proceed in a Civil Court Action. I am more than willing in mediating this problem out of the courts to limit Legal Fees in the long run for Wells Fargo Bank. I will be filling this Civil Case in XXXX XXXX, California Civil Court. Which will require the trial out here in California, XXXX XXXX. 

NOTE : I will be seeking restitution of my loss in Percentage Rates of 3 % because in XXXX - XX/XX/XXXX I received approval of a HELOG loan of 8 % to have available BEFORE my Divorce Proceedings ended XXXX Due to Wells Fargo illegal Charge off I had to take a loan rate of 11 % from XXXX XXXX due to Wells Fargo taking NINE ( 9 ) months to rectify the problem before getting the loan from XXXX. Again, I was in the middle of a Divorce and desperately needed the monies. I want monetary reimbursement for the LOSS Wells Fargo did and which damaged my credit score ratings for over 12 months due to Wells Fargo Banks lethargic response to the removal of incorrect credit derogatoriness ' from Wells Fargo. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation