Consumer complaint received 2023-07-09
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I have faced severe discrimination and excessive reporting practices such as the following severe late payments on auto loan, have not missed an auto loan payment in 4 years, auto loan closed, auto car has been repossessed. New auto loan account. All of this has happened since XX/XX/XXXXXXXX  to present day XX/XX/XXXX. With the statement Navy Federal Credit Union has reported all of this information as occurring during the above mentioned time frame. This information has been reported to Al 3 credit bureaus and credit monitoring agencies such as XXXX XXXX. Non of which is true. Even though car is in my possession and I paid XXXX XXXX dollars on Auto loan last year in advance in my attempt to make my debt lower in order to stop my homeless veteran situation. I used all of my Va XXXX back pay to purchase a home with the help of family and faced opposition from Navy Federal Credit Union during that time frame. I paid and settled every loan and credit card that I had with Navy Federal Credit Union and requested settled in full to be reported on my credit report from XXXX to XXXX of XXXX. Navy Federal Credit Union reported Settled for less than the full amount. According to my XXXX credit report the late payments were due to have less of a negative effect on my credit worthiness due to this occurring in XXXX to XXXX. Now Navy Federal Credit Union has reported this information as a closed account, repossessed account and now a new Auto account within the last 60 days.Now I am facing homelessness due to not being able to qualify for a mortgage adjustment loan or XXXX due to the excessive reporting of the same information by Navy Federal Credit Union who I believe to be a predatory ruthless lender they have taken money out of my bank account for an alleged missed loan payment that was sent to a collection agency. That I was in the process of settling. As a person with integrity who has served my country with Honor Courage and Commitment I spent in the upwards of XXXX trying to settle my debts with Navy Federal Credit Union. I simply ran out of money. Navy Federal has damaged my credit worthiness by reporting old information as new information keeping me at a severe disadvantage. I am not able to be free of this predatory loan reporting practices and excessive over reporting of the same loan information even after settling my debts. All during the CoVid 19 Pandemic. I am now in fear of them repossessing my car charging me higher interest rates while I try to free myself from these last two accounts, an Auto Loan and a XXXX credit card. The credit card is closed but the auto loan is not. I faithfully pay my bills. Not missing a payment. I am seeking a full Investigation, damages for excessive abuse of power and authority by way of manipulative reporting practices that disadvantages me as a consumer. I want to be made whole without any further damage to my reputation or my credit. I only learned recently that I did not have to pay Navy Federal via a collection agency or Navy Federal to be exact during the CoVid 19 Pandemic. However I paid in good faith. I am seeking compensation for the damage this has caused me and am hoping that these remaining two accounts can be settled or closed in order to sever ties from this ruthless predatory lender. In the attempt to ease my mood XXXX XXXX XXXX XXXX  at which I am service connected for. Navy Federal never notified me in writing about the closure of my account, repossession or new auto account.These facts or incorrect. 

Sincerely XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation