Consumer complaint received 2023-09-26
Company: CrossCountry Mortgage LLC
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process
Sub-issue: Paying off the loan

Complaint:
On XX/XX/XXXX, I made a complaint to CFPB about CrossCountry Mortgage  and the mortgage fraud committed against me along with other complaints. In response to that complaint, CrossCountry provided documents that revealed evidence of fraud, misrepresentation, and failure to provide full disclosures to the alleged " Borrower '', XXXX XXXX XXXX ''. Documents provided by CrossCountry Mortgage that evidenced fraud are : 1- Allonge attached to the Note, unseen by the Borrower until on or about XX/XX/XXXX, that evidences the endorsement of the Note for the loan in full, which CrossCountry presented to a bank and received such payment in full satisfaction of the alleged loan. Per the allonge ( which is an endorsement that allows for collection of a promissory note/negotiable instrument ), CrossCountry received the payment of {$580000.00} and thus the Borrower has fulfilled any and all obligations to CrossCountry Mortgage. CrossCountry endorsed the allonge to the Note " without recourse '' so that they no longer assumed any risk ( XXXX ) upon selling/securitizing/transferring the Note. This was not fully disclosed to the Borrower at any time.

2- CrossCountry did not disclose who the Noteholder is after transferring the Note upon their presentation/submission of the Note with the attached allonge.

3- CrossCountry failed to provide a copy of the alleged Security Agreement.

4- CrossCountry failed to provide copies with signature in blue ink as specifically and particularly required per the contract specifications/instructions in the Escrow/Title/Closing Agent. Closing documents and escrow documents were NOT signed in blue ink thus did not and does not meet the requirements per California and federal law.

5- Page 24 of 86 ( attached and provided by CrossCountry numbered as pages 1-86 ) show no signature by " XXXX XXXX '' thus fails the elements of a contract and " meeting of the minds ''. 
XXXX XXXX XXXX of XXXX, document is absent the name of the person who the Notary signed " personally came before me... '' thus constitutes a fraud on behalf of the alleged notarial attestation in violation of California public law and commission by the California Secretary of State. 
XXXX pg XXXX of XXXX reflects the purpose of the loan was for a home that was an " existing home '' ( XXXX XXXX ) is checked. However, the loan was for a new construction home. Thus, CrossCountry and/or its representatives acting on their behalf via Power of Attorney which was to be on file with the XXXX XXXX XXXX XXXX XXXX prior to engaging in this transaction, fraudulently completed the form. The Borrower did not complete this form, nor sign this form. The signature that was placed on this document is a photoshopped/superimposed signature and not authentic to the Borrower. " XXXX XXXX XXXX ''. 
XXXX Of pages provided by CrossCountry Mortgage numbered XXXX ( attached ), pages XXXX are unsigned and fail to meet the elements of an enforceable contract. 
9- Of pages XXXX of XXXX, the mortgage APPLICATION is signed and dated as of XX/XX/XXXX, yet on pages XXXX, the mortgage was approved on XX/XX/XXXX evidencing that the application approval CAN NOT PREDATE the mortgage application thus a fraudulent activity. 
XXXX CrossCountry has increased the mortgage payment since XX/XX/XXXX in direct conflict with the Amortization Schedule provided in pages XXXX of XXXX. Thus CrossCountry has misrepresented and behaved recklessly in regards to the proper repayment of the alleged mortgage. 


CrossCountry Mortgage also failed to provide all of the requested documentation in the XX/XX/XXXX complaint to CFPB. Namely, CrossCountry failed to provide : XXXX A copy of the physical check and/or confirmed wire transfer of funds for the loan that CrossCountry provided on behalf of the alleged Borrower, " XXXX XXXX XXXX XXXX XXXX showing the " Pay to/Pay to the Order of '' named person/entity, and confirmation of the person/entity that received those funds AND on whose behalf those funds were earmarked and/or the purpose of such funds. 
XXXX A valid instrument evidencing CrossCountry 's current security interest in the note such as a UCC XXXX. 
XXXX A full accounting after the transfer of the Note after CrossCountry placed an allonge on the Note for the full amount of the alleged loan. 
XXXX All disclosures that were to be provided to the Borrower at the time of Closing.

CrossCountry has failed to report the ACCURATE mortgage balance to the credit reporting agencies ; namely XXXX, XXXX and XXXX. This has caused severe damage to my credit reputation and credit score because my debt-to-income ratio was improperly calculated thus dropping my FICO credit score and being denied credit by other credit lenders.

Company response to consumer: Closed with explanation