Consumer complaint received 2020-02-22
Company: I.Q. DATA INTERNATIONAL, INC.
State: OR
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I moved out from my apartment after giving 30 day notice. The manager at the time ( XX/XX/XXXX ) charged {$180.00} for final move out. This manager sent to XXXX XXXX ( senior Billing SpecialistXXXX XXXX, AZ XXXX ) at XXXX the final move-out info. XXXX XXXX added a re-letting fee of {$1000.00} then recalculated final move-out. This took what was left of my deposit and caused me to actually owe money ... {$620.00} I went to the manager of the apartment I moved from and asked her what was going on and she stated that " this XXXX XXXX must have added an re-letting fee after she sent her move-out to him '' she also stated that in Oregon and there at XXXX XXXX they don't charge re-letting fee 's. She said that there is nothing she can do about this. 

I called this XXXX XXXX and asked him why he added this re-letting fee and changed the original move-out from the apartments. He said ''the next time I call him id better have my debit card ready '' then hung up. 

Just found out that I.Q. Data International ( collection agency ) after getting notice from XXXX XXXX, has been looking for me, couldn't get in contact with me, put me in collections with XXXX. 

I'm sending this to I.Q. Data International on XX/XX/XXXX ... I can't put this in ''select a file attach or upload '' so I will show you here ... .... 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX OR XXXX XXXX XX/XX/XXXX Attention : I.Q. Data InternationalReference # XXXX XXXX and I are writing in regards to the above-reference debt to inform you that we together are disputing this debt. XXXX and I are disputing this debt because we do not owe it. Because XXXX and I are disputing this debt with XXXX XXXX/XXXX, we agree together it was wrong to report it to the Credit Reporting Agencies. Please contact XXXX XXXX, XXXX as well as XXXX  and inform them that this debt is in dispute as its XXXX and my belief this violates the fair credit reporting Act, Section 809 [ b ] as well as notice sent pursuant to the fair Debit Collection Practices Act, title 15 USC & 1692g ( b ) that this claim is in dispute and validation is requested. Please have your office provide XXXX and I both, with competent evidence that we with the information provided, have any legal obligation to pay I.Q. Data International, XXXX XXXX as well as XXXX. 

Please provide XXXX and I with the following information ; 1. Any papers that show XXXX and I agreed to pay what you say we owe 2. What the money you claim XXXX and I owe is for 3. Proof that you are licensed as a collection agency in the State of Oregon 4. Gather all information ie. original written move out notice from the apartment manager at the time ( XX/XX/XXXX ) before she sent it to XXXX in Arizona 5. Provide verification or copy of any judgement against XXXX and I both in the state of Oregon 6. Contact the original apartment manager at the time XXXX and I were living there and obtain a copy of the move out forms she wrote before XXXX, with no re-letting fee. ( She still works for heron meadows, just at a different set of apartments for heron meadows ) 7. Provide justification for you contacting XXXX  before giving XXXX and I notice of these claims and that you verified all information given to you by XXXX XXXX and or XXXX With this Dispute letter, XXXX and I will be sending the move out notice given to the both of us by XXXX XXXX at XXXX in Arizona. This IS NOT the original move out from the apartment manager from XXXX XXXX at the time. XXXX and I talked to the manager that was there at XXXX XXXX at the time ( XX/XX/XXXX ) when we noticed this Re-letting fee magically appear. This new manager showed XXXX and I both that the final move out paper work that she sees being sent to XXXX XXXX [ Senior Billing SpecialistXXXX XXXX, AZ XXXX ] doesnt match the paper work that was originally sent to him by the manager that was there at the time XX/XX/XXXX. She stated that XXXX XXXX must have added the Re-Retting Fee of XXXX after the previous manager at the time XX/XX/XXXX sent her version of the move-out information. I XXXX XXXX, called XXXX personally as well as emailed him and asked about this Reletting fee, he stated that he would investigate it and then he never responded back about this re-letting feesuspect at the very least. 

The manager that was there at the time showed XXXX and I as we were there at XXXX XXXX, the original move out she sent to XXXX in Arizona, it in fact didnt show the Reletting fee that shows up magically on page 13 of the move out paper work sent to us from XXXX XXXX at XXXX in Arizona, this new manager stated that they dont charge reletting fees On the original move out from the manager at the time XX/XX/XXXX shows us that any and all late fee were reversed, XXXX and I moved out on XX/XX/XXXX NOT XX/XX/XXXX as the neighbors that currently still live there will attest. XXXX XXXX had to do a little cleaning which shows $ XXXXnew drip pans {$12.00} as well as the two charges of XXXX cents equaling {$1.00}. This new manager at XXXX XXXX stated that with these charges minus the {$31.00} as the neighbors can attest we moved out on XX/XX/XXXX, XXXX and I were gone the Friday before XX/XX/XXXX.totals {$190.00}. 

If you calculate what XXXX XXXX [ XXXX in Arizona ] did with the re-letting fee equals XXXX not XXXX. While XXXX and I were there with the new manager at XXXX XXXX we calculated what the previous Manager wrote and sent to XXXX is as follows {$180.00} + {$12.00} +XXXX +XXXX equals {$220.00}. XXXX and I as well as the manager at the time after talking to these neighbors agreed we moved out the Friday before XX/XX/XXXX. My deposits equal {$700.00}. The new manager as well as XXXX and I together calculated the XXXX minus XXXX equals {$470.00} is what XXXX and I should have received back from our deposit from XXXX XXXX. After this meeting, I tried to explain this to XXXX XXXX at XXXX in Arizona on a phone conversation. He stated that the next time I call him I better have a debit card ready and he has nothing else to say to either of us until then XXXX and I have formally disputed this debt with this letter as well as the information provided. Therefore, until validated you know your information concerning this debt is Inaccurate. As you have already reported this to XXXX..XXXX and I fully expect you to report this dispute to XXXX, XXXX XXXX and XXXX For what its worth, XXXX and I both did some investigating on this XXXX XXXX-XXXX in Arizona. Both have multiple complaints of the very same thing XXXX and I are going threw from multiple tenants with the XXXX XXXX XXXX, Oregon Department of Justice, Federal Trade Commission as well as my complaints to them that are currently being investigated on my behalf. I see that I.Q. Data International works closely with XXXX in XXXX, so this information should be easy to obtain. Your DewDiligence is much appreciated Sincerely : XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation