Consumer complaint received 2023-07-29
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Didn't receive services that were advertised

Complaint:
I am writing to report a fraudulent credit card that has appeared on my credit report. My name is XXXX XXXX, and I recently discovered this unauthorized account listed under my name. I am extremely concerned about the potential damage this fraudulent activity may have on my creditworthiness and financial well-being. 

I first became aware of this issue when I received a notification from your credit monitoring service. The account in question, with the name [ Capitol 1 ], is not one that I have ever applied for or authorized. It is clear to me that someone has fraudulently obtained credit in my name, and I am deeply disturbed by this discovery. 

I have taken measures to protect my personal information and mitigate any further damage, such as initiating a credit freeze and monitoring my accounts closely. 

However, I now request your urgent assistance in rectifying this matter by removing the fraudulent credit card account from my credit report. I would appreciate it if you could conduct a thorough investigation into this fraudulent activity and implement the necessary steps to rectify any negative impact it may have on my credit history.

Furthermore, I kindly ask that you provide me with regular updates on the progress of your investigation and the actions being taken to address this fraudulent account. I understand the importance of your role in safeguarding the integrity of credit reporting, and I trust that you will handle this matter with the utmost professionalism and urgency.

Please note that I am willing to provide any additional documentation or information that may help expedite the resolution of this issue. Additionally, I request access to a full copy of my credit report, free of charge, as allowed by law, to ensure that no other fraudulent accounts have been opened in my name.

I appreciate your attention to this matter and look forward to your prompt action in resolving this fraudulent credit card issue.

15 USC 1681 refers to Section 1681 of Title 15 of the United States Code, which pertains to the Fair Credit Reporting Act ( FCRA ). The FCRA is a federal law that regulates the collection, dissemination, and use of consumer information, including credit reports. It establishes guidelines and requirements for credit reporting agencies, credit reporting disputes, and consumer rights related to their credit information. 

Some key provisions under 15 USC 1681 include : 1. Accurate Reporting : Credit reporting agencies must ensure the maximum possible accuracy of the information contained in consumer reports.

2. Dispute Process : Consumers have the right to dispute information they believe to be inaccurate or incomplete on their credit reports. The FCRA outlines the process by which these disputes must be investigated and resolved.

3. Investigative Consumer Reports : The FCRA sets requirements for the use and dissemination of investigative consumer reports, which contain personal and sensitive information gathered through interviews and investigations.

4. Consent and Disclosure : The FCRA outlines the conditions under which consumer credit information can be accessed, disclosed, and used, ensuring that consumer consent and disclosure requirements are met.

5. Identity Theft : The FCRA establishes procedures for addressing the fraudulent use of credit information and provides consumers with rights to dispute fraudulent or inaccurate accounts resulting from identity theft.

It is important to note that while I can provide general information about 15 USC 1681, I am not a legal professional. For accurate and detailed legal advice regarding the Fair Credit Reporting Act or any specific legal matters, it is advised to consult an attorney or legal expert. 
Thank you for your understanding and cooperation. 

Yours sincerely, XXXX XXXX

Company response to consumer: Closed with explanation