Consumer complaint received 2023-07-31
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
Applied through specific link for specific Bonus offer. 
Received a letter in the mail that they could approve me so as long as I call their phone number and reconfirm some personal information the app. I was told I would be approved shortly. 
I made sure with the rep on the phone that I will receive the precise offer I had applied for through the specific link I originally applied through. 
The rep confirmed that if approved, I would get whatever offer I had originally applied through online. 
I received a credit card in the mail 10 days later. There was no information about my bonus offer I specifically applied for. 
I called the bank and asked them to confirm my offer. 
I was completely shocked as the rep read a completely different offer. 
I explained what I had applied for. The rep promised to " fix '' the offer to the one I had applied for. Even for extra convenience I emailed the rep an actual screenshot of my exact offer and the website address link I applied through that goes right to it. 
I never got a phone call back from the rep even though they promised to call me back as soon as the offer was corrected. 
Instead, I called in and got a different manager and had to try and re-explain everything only to feel that this manager didn't seem to empathize nor care about my situation. 
They just said they would send a message to the back office and " ask '' about it. 
She then then called me back a few days later and happily told me that the got a response and that the offer is not being changed.???? I told her that this is totally unacceptable and makes NO SENSE. It was never a debate or plea. I provided exacting proof of what I applied for and told them they can also track their phone calls as I promised I would still get what I initially applied for even though I did have to call in to reconfirm info on my app. They also can use their IT department to see the precise link I had used to apply. ( If they didn't believe me ) She then tried to claim there is nothing she can do. I demanded a call back from the highest level executive, because I did not feel comfortable with this rep and also knowing that if my situation had been precisely communicated to the right person, they could easily find where they had mistakenly given me a different offer. 
The OFFER I applied for and rightfully deserve as promised is : " EARN XXXX bonus miles after spending {$2000.00} on purchases in the first 90 days, AND earn XXXX bonus miles after a purchase is made on an employee card '' NOTE : I have already MET and SURPASSED this within weeks of using my credit card. 
ALL I ask is that I be promptly credited with the XXXX XXXX ( XXXX AA Miles ) Please help. This is so wrong and unjust. It is more insulting when " managers '' who told me they totally understood and that the back office will fix the error, to then get the call I recently got rejecting me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation