Consumer complaint received 2022-10-13
Company: Selene Holdings LLC
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
The reason for this complaint is due to the mishandling of my file.. Selene Finance is stating that I do NOT have a sale date but the foreclosure attorney is stating I do have. I have contacting the IL HUD agencies and NO ONE has ever retuned my call. Not once. I have reached out to Selene for assistance and have been ignored. Prior to being transferred to Selene I was working with my prior servicer XXXX XXXX and now I am advised that nothing has been transferred over. How was my lender working with me and now SELENE IS not just because I was transferred to them. How is there such a huge miscommunication on regarding my sale. Selene Finance is dual tracking. 
I have called in and asked about HAF as per their website You may be eligible for Homeowner Assistance Funds ( HAF ) - I WAS XXXX XXXX XXXX XXXX AND HAD AND CONTINUE TO HAVE NUMEROUS HEALTH ISSUES. My mental capacity has also been compromised. 

The HAF program was established to mitigate financial hardships associated with the COVID-19 pandemic by providing funds to eligible entities for, among other things, to assist with homeowner mortgage delinquencies, defaults, and foreclosures. If you are a homeowner experiencing financial hardship after XX/XX/2020, you may be eligible for assistance with certain expenses related to your mortgage. 
States are still developing their programs with the Treasury Department at this time but we encourage you to reach out to your state for additional information. Please visit Homeowner Assistance Fund NCSHA, which provides an interactive state map, for further information on your states HAF program.

But have been told that this is not longer available to the public. So why is this even on their website.

HUD housing counseling : The Department of Housing and Urban Development ( HUD ) offers free referrals to approved housing counseling agencies and their services, please call ( XXXX ) XXXX on weekdays between XXXX XXXX  and XXXX XXXX  ET ( XXXXXXXX XXXX to XXXX XXXX PT ). You can also get an automated referral to the three HUD-approved housing counseling agencies located closest to you by calling ( XXXX ) XXXX. 
I have contacted the nearest agencies with no response. Housing Counseling Locations Search Results ( XXXX ) XXXX XXXX XXXX XXXX, XXXX, Illinois XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Illinois XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Illinois XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Illinois XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX, Illinois XXXX XXXX XXXX XXXX XXXX, XXXX, Illinois XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Illinois XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois I have done everything in my power to save my home and I am getting no where and it is blatantly obvious that Selene finance is wanting nothing more than to take my home. To top it off, I also had an attorney who filed an incredible amount of bankruptcies on my behalf and scammed me out of money. I need Selene finance to be held accountable for their dismissal of me and my situation. I have been taken advantage of by numerous parties..

Company response to consumer: Closed with explanation