Consumer complaint received 2023-10-07
Company: GOLDMAN SACHS BANK USA
State: MI
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I had a repair service was done to my daughter car in XXXX XXXX Michigan at XXXX XXXX  on XX/XX/XXXX  after recommendation from the head mechanic that I need to change the front break disc and pads and sensor and calibres bolts and the front sway bar links so after he finished the service I went with the mechanic for a test drive and I noticed that the noise sound I used to hear it in the front suspension still the same nothing changed and I told him that but he kept saying there is nothing wrong and he checked the front suspension and he didnt notice anything wrong I paid him and took the car after couple days I heard a loud noise coming from the front brake I stepped out to check it and found that the break pads clips are loose and making that sound I took it to the shop on the next day to fix it since I know that its still under warranty they put the car on the left to fix it but when they returned the car back to me I noticed that the caliper cover is missing and when I ask the mechanic about it he told me that its was broken while fixing the clips and that something can not be purchased separately which means I have to buy the whole calliper which cost {$650.00} labour not included also I was charged for wheal alignment which was not required for those repairs and I had an argument with him about it and when I asked him when did you do it since you dont have the proper equipment for it he told me at XXXX XXXX XXXX  and when I asked about the alignment computer print out he said that he didnt have it so at the end he gave me an invoice with the store credit for the alignment charge as shown on my pdf file I tried to use my warranty couple times since I am satisfied with the service is been done and all the noise I been hearing and the shacking I am feeling when using the brake but he keeps saying that nothing wrong and if I am not happy I should take it to the dealer to get it checked and hes not doing anything else on it I kept driving the car for couple weeks and then went to change oil at the XXXX XXXX XXXX shop because I want to know first if my car is been there for alignment before as he mentioned but my car information wasnt registered at their system I asked the mechanic to check the front noise and the brake problem and I mentioned that these are new and its only been done couple weeks ago he open it and allowed me to take couple pictures for the discs and the calliper bolts which was rusty and doesnt seems that was replaced new and I was complaining about the black dust coming out from the front pads also but while I was standing there I noticed that the owner son of XXXX XXXX stepped in and had a brief conversation with the guy who runs the XXXX XXXX XXXX  so I didnt feel comfortable and paid for the oil changed service and suspension check and left the shop latter on on XX/XX/XXXX  I was driving with my daughter to New York and its around XXXX XXXX from XXXX XXXX I had a very unsafe trip driving my car with that weird noise I was hearing so as soon as I arrived New York the next day I went to a local mechanic shop to check the car to make sure its ok to drive it back to Michigan and there was the big surprise that the only thing that XXXX XXXX  change in my car was the front brake pads but because it was installed on the old bad discs and wasnt installed properly thats why I was feeling the shaking while using the breaks also the calliper bolts never changed before the front sway bar links never changed before and in very bad shape causing all the noise on the front suspension so I ended up getting all these parts replaced again and I had to pay again for parts and service for the same parts XXXX  XXXX  change me for but never replaced it

Company response to consumer: Closed with monetary relief