Consumer complaint received 2016-03-09
Company: CITIBANK, N.A.
State: TN
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
I applied for a Citi XXXX + Rewards card and received a bill on XXXX XXXX 2016 but had not received the credit card. I called customer service where they kept asking me for my card number and I explained I did n't know it because I never received the card. The told me I would have to be verified and to send my drivers license, social security and a utility bill to fax number XXXX and they would know what to do and it would take 72 hours. 
I called back on XX/XX/XXXX and spoke to XXXX who informed me no one had even reviewed my documents call back, I also had to send a different utility bill which I did immediately. I called back on XX/XX/XXXX and spoke to XXXX and still my documents were not reviewed! I gave them a little more time and called back on XX/XX/XXXX and spoke to XXXX who lied to me and said they had n't even received my documents which I had been told they had. She would n't let me speak with a supervisor and I asked for corporates number and she gave me a bogus number. I called back immediately and spoke to XXXX who got me a supervisor to speak with named XXXX, at this point I am so FRUSTRATED, he was of no help except to say he would counsel XXXX. 
On XXXX XXXX I called back and spoke to XXXX and then XXXX a supervisor who told me he was typing in an IM and I would be verified that day, half the day went by and no call. I called back and spoke to XXXX, XXXX and then XXXX, XXXX was a supervisor in Fraud and extremely rude and I WAS NOT VERIFIED. 
I got tired of calling ( although there are MANY others I spoke with ) and now they are calling me because I got my lawyer involved, everyday they are saying something new, your license was n't dark enough so send another fax, the utility company would n't speak to us without you on the line ( I got them a letter ), I took care of every issue but they waited and waited to tell me things. I told them all my personal information had to be shredded when they were done with it. 
I must have talked with XXXX plus representatives and supervisors all of which harassed me like I have never known! 
XXXX was one of the last supervisors in Fraud I spoke to that told me after I spoke to XXXX-XXXX people in the same day that said I was verified finally after two+ weeks they would send an email confirmation with a XXXX balance that they " do n't do that ''! I got into a heated argument with her, she was off the chart rude and out of line, so I wrote a letter to my lawyer and faxed Citi a copy and low and behold the next day I got an email confirmation. BUT in it they state I will be responsible for any charges???? How is this possible if I NEVER received the card as I told them? I wrote to their ethics committee and their corporate office, have n't heard back from either? 
This company is bogus and handles client issues in a very strange and unethical way. I fear for my identity being stolen at this point.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation