Consumer complaint received 2023-01-18
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Dear CFPB, Synchrony Bank On XX/XX/XXXX I placed a complaint on file regarding a retail store credit card with Synchrony Bank/Rooms To Go and the issue is still not resolved but has escalated into a bigger issue. 

On XX/XX/XXXX my Rooms To Go account with Synchrony Bank was closed and reporting closed by the creditor ; stating the there were a number of dishonored payments on this account with a reporting status on my credit reports as closed/never late, a balance of {$1800.00} a High balance of {$5600.00}, a monthly payment of {$270.00} and has placed a late fee charge of {$41.00} dollars an additional outside other late fee charges made on XX/XX/XXXX the billing due date payment of {$260.00} mentioned in the original complaint # XXXX while In litigation regarding Synchrony Bank/Rooms To Go that also created a negative status with my bank institution with XXXX XXXX XXXX XXXX from a returned check fee of {$29.00}. They are also reporting inaccurately on my Synchrony account statements ending # XXXX a payment due of {$540.00} expecting XX/XX/XXXX after closing the account. Credit reports with XXXX XXXX, XXXX, and XXXX are inaccurate. ( See Attachment ) According to the Synchrony Disclosure they are not to request any payment due while going through any dispute process as it relates to any interest fees, or late fees, or any additional charges that are inaccurate on the Synchrony account they are not to charge me or expect any payment from me until the dispute is resolved with a resolution. 

The complaint # XXXX with CFPB on XX/XX/XXXX regarding late fees, and inaccurate information reporting to the credit bureaus XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX and any other credit reporting agencies I was made aware was the initial problem I was having. 

Secondly, I requested a resolution to the issues to have the Creditor restore the credit limit I was approved for of {$6400.00} dollars and to report positively to the Credit Bureau which was the only part of the resolution applied. 

The remainder of the resolution was to have all negative late fees restore back to my linked bank account with XXXX XXXX XXXX XXXX ending in # XXXX that was charged to my account on XX/XX/XXXX of {$41.00} ; XX/XX/XXXX of {$41.00} ; and XX/XX/XXXX of {$41.00} dollars totaling {$120.00} dollars. 

I also requested for Synchrony Bank/ Rooms To Go to clear the balance of {$1500.00} which they now have set the balance as {$1800.00} reporting to all the mentioned credit agencies in this complaint and the whole total statement balance {$1800.00} to be cleared and reporting paid on my account. 

I have never been late and my monthly payment in the legal contract after financing approval was only for {$220.00} and not {$270.00}. 

NOW, if Synchrony Bank is going to closed my account and not return any of the late fee charges they have illegally charged me for as well as the returned check fee that they were responsible for me XXXX XXXX  account charging me for of {$29.00}, then I request for them to correct the status of my statement payments owed and statement balance of the {$1800.00} and update all the credit bureaus of the Credit Status, Balance, and Monthly payment reporting the current and most accurate information. 

THEREFORE, there needs to be a further and new investigation reviewed on my behalf and treated fairly against the banks, lenders, as well as financial institutions and sent to Headquarters & Communication Department, Texas Regulations Department of Credit & Retail Cards. On behalf of the discrimination of human rights under the American Disability Act and CFPB it is in the best interest for my rights to be protected. 

IT IS ORDERED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation