BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-05-13
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. ( XXXX XXXX XXXX XXXX XXXXXXXX ) has violated my rights.

15 USC 1681 Section 602 A. States I have the rights to privacy.

15 USC 1681 Section 604 A Section 2. It also states a consumer reporting agency can not furnish an account without my written instructions.

15 USC 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information other than records of convictions of crimes which antedates the report by more than seven years.

15 USC 1681s-2 ( a ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-28
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I am a credit card holder from this credit card company called synchrony and I have been making my minimum due payment as usual before my due date, on this month of XXXX my minimum due date is set to be XXXX so as the other months as well, I initiated a loan payment of {$210.00} from my chase account on the XXXX XXXX XXXX which posted on the XXXX XXXX XXXX XXXX  and the transaction was marked as completed, which reflected in my chase account balance as debited. 

Synchrony bank never contacted me about insufficient funds in my account or payment declined or what so ever since this payment posted on the XXXX XXXX XXXX 

On the XXXX XXXX XXXX XXXX XXXX  morning I checked my chase account to realize that my account was negative {$210.00} so I contacted XXXX XXXX  to as what the reason was, XXXXXXXX XXXX told me that Synchrony Bank made XXXX attempt of withdrawal on my account, the first one was on the XXXX XX/XX/2023 but declined due to insufficient funds and the the second one was on the XXXX of XXXX which brought my account to negative {$210.00}. 

I contacted synchrony bank on this said date XXXX XXXX to cross check my statement with them and they told me that everything was okay on my records with them, that my payment went through on the XXXX of XXXX and the transaction was marked as completed. 

I called XXXXXXXX XXXX to notify them and even connected these XXXX banks on a conference call but synchrony bank lost communication so I followed up with XXXXXXXX XXXX letting them know the outcome of the confirmation I got from synchrony bank. 

To my greatest surprise I am just get a message from synchrony bank that I am owing and past over due, I have attached a copy of this payments proof to this message. 

Synchrony bank is not competent to be called a bank with all of these obvious discrepancies, before I made a report on XXXXXXXX XXXX all these was not happening, but after a I made my report on XXXXXXXX XXXX XXXXhese started happening. 

How on earth can a transaction initiated on the XXXX XX/XX/2023 and posted on the XXXX of XX/XX/2023 is now declining without prior notice of all these failed transaction conducted by synchrony bank as XXXXXXXX XXXX  is claiming, its a shame this is happening from a bank that says they are credible institution?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-12-28
Company: Specialized Loan Servicing Holdings LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Payment process

Complaint:
I have now twice on XX/XX/XXXX and XX/XX/XXXX attempted to wire money to Specialized Loan Servicing LLC to avoid foreclosure set on XX/XX/2024. 

On the XXXX I sent {$53000.00} which was the given amount to payoff loan to avoid foreclosure The wire on the same day was returned. When asked why they stated the amount due was {$56000.00} and they will not take partial payment I then on XX/XX/XXXX sent the new amount given of {$56000.00} and it was also returned. 

Each wire cost me an additional {$30.00} dollars and as of today I have two processed wired that were returned keeping me in foreclosure

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-28
Company: Westlake Services, LLC
State: AL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Upon reviewing my credit report, I discovered several items that appear to be unverifiable, invalidated, inaccurate, or questionable. These items were not thoroughly verified or reported correctly by the respective agencies involved. As a result, I am deeply concerned about the negative impact they have on my creditworthiness and financial well-being. 

These items are a direct violation of the Fair Credit Reporting Act, specifically under 15 U.S Code 1681e ( b ) and 15 U.S Code 1681i ( 5 ). These provisions mandate 100 % accuracy in the reporting of information on my credit report. It is disheartening to see that these requirements have not been met, leaving me with an unjustified burden.

The Credit Reporting Agencies claim that these accounts were properly investigated and came back as verified. However, I am puzzled as to how this can be true when several inaccuracies are evident in my report. It raises concerns about the thoroughness and effectiveness of their investigation procedures.

As a conscientious consumer, I kindly request detailed information regarding the steps your agency took to ensure that these items were reported with 100 % accuracy, as required under 15 U.S.C 1681i ( 7 ) Method of Verification - Description of reinvestigation procedure. Transparency in this matter is crucial for the fair resolution of my complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-28
Company: SYNCHRONY FINANCIAL
State: MI
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Synchrony bank repeatedly made calls in an attempt to collect a debt that violates the FDCPA. Each of the dates listed below were dates the debt collector called TWO times each day. This specifically violates the FDCPA ruling " More than seven times within a seven-day period '', as this was 8 times within the seven-day period. 

XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Please contact Synchrony bank on my behalf and request that they review their collections tactics as it is coming across as harassment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-28
Company: FIRST NATIONAL BANK OF OMAHA
State: VA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
XXXX XXXX XXXX  XXXX I got my XX/XX/XXXX statement of total {$300.00} ( with a {$28.00} late fee and {$5.00} interest charge ). first, i setup scheduled payment before due date and i never been late on this card payment since i owned it from XXXX. I paid my balance in full for the XX/XX/XXXX, and from the statement of XXXX  transactions ( i only made a total purchases at XXXX XXXX XXXX of {$130.00} ) ; it seems XXXX XXXX XXXX my {$130.00} twice ( XXXX + XXXX late fee + XXXX interest = {$300.00} ). I called XXXX XXXX, they readily accepted it is their fault and will correct the statement. 

BUT, what if I didn't notice, WHAT ABOUT PEOPLE WHO DON'T NOTICE??? 
They didn't give me a reason for this error. 

Just want to warning other consumers to check your monthly statements, it could get muddy for XXXX XXXX or XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-27
Company: TRUIST FINANCIAL CORPORATION
State: WV
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Late or other fees

Complaint:
Truist Bank allowed a completely and obvious fraudulent check to take {$2400.00} from my checking account. No checks were ever issued on this account. 
Since it took over 30 days for me to report the bogus check, the bank stated that I'm responsible for the missing funds. The bank should of never allowed such a check to clear. Computer generated check with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  on the face of the check. Check made out to a XXXX XXXX XXXX XXXX signed on the back. 
No one should of cleared that check... total incompetence and negligence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-26
Company: JPMORGAN CHASE & CO.
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
I had a credit with Chase XXXX XXXXs for {$530.00}. 
On XX/XX/2022 I used the credit to purchase a ticket through Chase XXXX XXXX 
The Ticket cost was the same {$530.00}. 
Despite this Chase charged my credit card {$150.00}. 
i messaged Chase and the referred me to the Chase XXXX XXXX  telephone number. I was stuck in a loop of representatives, where no onw could explain the charge or remove it.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-07-19
Company: MS SERVICES LLC
State: FL
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
On XX/XX/XXXX my husband and I refinanced a motorhome with XXXX XXXX XXXX.for the amount of {$97000.00}. Soon after, XXXX sold our loan to XXXX XXXX XXXX XXXX. My husband and I divorced in XXXX XXXX, and in our formal marital settlement agreement he kept the motorhome and XXXX XXXX XXXX XXXX took an active role in changing the registration and title into his name only. However, my online access to the account remained active, and I saw that for XXXX XXXX years there was never a missed or late payment. 
Suddenly in XX/XX/XXXX, I received an alert on XXXX XXXX of derogatory information on my credit report. I investigated enough to find out that XXXX XXXX XXXX XXXX indicated a default and repossession. I was shocked, as the payments were still completely up to date. I can not be in communication with my ex-husband for my own safety, so I attempted to get information from XXXX XXXX XXXX XXXX, who at first would not give me any information. After numerous attempts, I finally reached someone who advised me that the motorhome was repossessed and had already gone to auction! I asked why I was never advised before this happened, and they claimed they didn't have my information. This is clearly a lie, as every document they produced had my correct address, and they also verified a correct phone. They then told me they would send me an explanation of deficiency when it was prepared. I advised that I would have taken over the payments to keep the motorhome, had I been contacted, but it was now too late. 
I never heard any more from XXXX XXXX XXXX XXXX, but on XX/XX/XXXX, I received a demand letter for {$33000.00} from MS Services, a collection agency. When I wrote back to MS , requesting evidence of this debt, I was sent documentation indicating that XXXX XXXX XXXX XXXX basically " gave away '' this {$60000.00} motorhome at auction for {$26000.00}, and now will sue me for the {$33000.00} balance owed. In that same documentation, XXXX XXXX XXXX XXXX indicated my correct address on every page, yet they mailed both the Notice of Plan to Sell Property and the Explanation of Deficiency and Demand for Payment to some PO Box in XXXX, Florida. I never received any information on this, yet the collection agency seemed to find my correct address with no problem. 
I am a XXXX XXXX  on social security now being victimized by this bank, who sold this property they claim is my responsibility without allowing me the opportunity to claim it, and now is demanding tens of thousands of dollars for something I can not own.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-29
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response.My name is XXXX XXXX XXXX XXXX and I am filing this complaint for falsely reporting misleading information.There is no third party involved.Please review the uploaded letters.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-07
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Please take a look at the attached letters and ID docs for verification that it is I XXXX XXXX XXXX filing this complaint. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-11-10
Company: Experian Information Solutions Inc.
State: AZ
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
See the attached documents. I want the bureau to start the investigation on these accounts that I am never late for but they're reporting me as late.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-03
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I was doing An investigation of my credit a short while ago and was riddled with panic upon seeing a number of blunders. It is clear to me the information being reported was not wholly accurate. I need this corrected as I am needing a new card and these errors are making it nearly impossible at a fair rate

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
CFPB, XX/XX/2023 To whom it may concern, On XX/XX/XXXX, I went on the XXXX XXXX website and noticed that my Transunion credit score had dropped XXXX points. Also, I've noticed that my XXXX scored dropped XXXX points. Therefore, I've contacted both Transunion and XXXX to no avail. They both told me that they were unable to disclose any information about my accounts with them. Both companies representative just gave me bureaucratic jargon. The only thing that was straightforward was the information posted on XXXX XXXX website which I have enclosed. 
Transunion website stated 1 change : XXXX XXXXXXXX XXXX account balance decreased between XX/XX/2023 and XX/XX/2023 credit card balance decreased by {$170.00} from {$240.00} to {$70.00}. Note : Credit card limit is {$1300.00}. Transunion stated nice work you using less than 10 presents. All payments made on time. 

XXXX XXXX changes were Balance increased, balance decreased, payments made on time and account information changed. 
XXXX increased : First Access/TBOM balance increased between XX/XX/2023 and XX/XX/XXXX by {$7.00} from {$9.00} to {$16.00}. XXXX stated great job you still using less than XXXX percent. 
Balance Decreased XXXX XXXX XXXX . Balance decreased by {$170.00} from {$240.00} to {$70.00} Payments made on time Account information changed : I've spoken to representative in regards to this matter. Note : XXXX XXXX is the credit card issued by the XXXX XXXX XXXX  ( XXXX ). Still, nevertheless, my scores should not drop XXXX Transunion points and XXXX XXXX points by bringing my utilization down from XXXX percent to under XXXX percent and making on time payments. I have {$2700.00} credit line with very low utilization ( less than XXXX percent ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-10-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
THIS WILL SETTLE MY DISPUTES THAT MY ACCOUNT STATUS IS BEING INACCURATELY REPORTED AS CLOSED OR DEROGATORY BY XXXX XXXX XXXX, XXXX XXXX AND XXXX XXXX. THE ACCOUNT STATUS OF THESE THREE TRADE LINES ARE SOLD THE PAYMENT STATUS IS SOLD. HERE ARE THE LETTERS THEY SENT TELLING ME THAT THEY SOLD THE ACCOUNT. YOU HAVE THE PROVE TO UPDATE MY ACCOUNT STATUS AS SOLD. TO WAIT 30 DAYS FOR YOU TO INVESTIGATE WILL BE WRONG YOU HAVE THE PROOF THAT CAME FROM THE THREE CREDITORS THIS LETTER ALSO PROVES THAT THERE IS NO COLLECTION ON MY PAYMENT STATUS AS THEY CLAIM ON THE LAST THREE DISPUTES SINCE THEY ARE SOLD THERE IS NO BALANCE AND NO PASS DUE TO BE REPORTING.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have forwarded this information over to XXXX XXXX and TransUnion to remove this late payment from my credit profile I spoke with a representative on XX/XX/XXXX with all three bureaus and they have refused to do so self financial lender has agreed to remove the late payment from XX/XX/XXXX from my credit report and the bureaus are not taking this removal seriously and is refusing to remove this from my payment history this had been a headache and has been negatively affecting my credit score as I am trying to buy a home I have attached the proof that XXXXXXXX XXXX XXXX wants this removed from my credit report and these companies are giving me a hard time removing them!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-29
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response.My name is XXXX XXXX XXXX XXXX and I am filing this complaint for falsely reporting misleading information.There is no third party involved.Please review the uploaded letters.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief