Consumer complaint received 2018-05-08
Company: Radius Global Solutions LLC
State: TX
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
On XX/XX/XXXX, I contacted Texas XXXX of XXXX by email, inquiring about a XXXX XXXX XXXX  and later received an email response from XXXX XXXX, Internet Manager that informed me that they had just the vehicle that I inquired about on their lot and gave me the discounted price for a XXXX XXXX XXXX of XXXX from the sticker price of {$37000.00}. XXXX XXXX also send to me " spec sheet '' for this vehicle as well. ( Document attached ) ... Being that this was exactly what I was looking for, I later contacted XXXX XXXX to let him know that I would be stopping by the dealership within the next couple of days. Several days later, I visited the dealership to meet with XXXX XXXX with my daughter and was informed that he was not in due to that being his day off ... Needless to say, that is when everything went so far left that nothing was done per XXXX 's and my discussion. I was assigned another person, XXXX XXXX and I told him in great detail why I stopped by the dealership and wanted to see the vehicle that XXXX and I had picked out. Per XXXX XXXX, that vehicle was not available and that particular vehicle would be much more costly than previously discussed with XXXX. Again, I should have exited the dealership at that time because either the " spec sheet '' that XXXX had sent me was wrong or the salesperson wanted to be " deceitful '' and sell me the vehicle that would benefit him most in his " commission/bonus '' being that it was near the XXXX holidays. I don't know, but, I feel that this whole transaction was done out of deceit and fraudulent. ( I am attaching the letter that I sent to the General Manager of the dealership that gives a full scope of what transpired ). For time purposes, I didn't want to be redundant in my complaint, so, I chose to attach a copy of the actual letter sent. 

During the time I sent the letter to the General Manager, I  contacted XXXX XXXX XXXX XXXX XXXX offices several times and filed complaints with them voicing my dissatisfaction with the deceit transaction I received. During my conversation with the Representative with XXXX XXXX XXXX XXXX, I informed them that since the dealership did not follow through with paying off my lease with XXXX XXXX as was agreed upon during this transaction, and they were not giving me the vehicle that I went in to purchase, the XXXX XXXX I could not afford to pay 2 car notes, my XXXX XXXX payment of {$720.00} and another car note in the amount of {$670.00} for the XXXX XXXX that I never desired to purchase in the first place. I informed the Representative at XXXX XXXX XXXX XXXX that if this contract is not corrected immediately, I would submit a Voluntary Surrender of the XXXX XXXX, by the way, ended up costing a considerable amount more than the vehicle I went in to purchase. I am a single woman, XXXX years old and does not have a need to have 2 vehicles ... While speaking with the Representative, I had her to fill out the request to Voluntary Surrender the XXXX XXXX due to the fact that I truly did not trust that the dealership would be honest and do what they say they would do. The Representative assured me that I would be contacted by the vendor that they chose to pick up the vehicle so that I would be able to give them the keys. Based on the fact that I chose not to drive the vehicle after completing the Voluntary Surrender request and it was parked in front of my garage, the vendor picked up the vehicle the same day that they left a message on my phone while I was at work. I did not have the opportunity to give them the keys. After speaking with the Sales Manager, we had agreed that I would take the vehicle to the dealership the following day to see what could be worked out ... Well, I never had that opportunity because when I got home from work the same day that I spoke with the Sales Manager, the vehicle has been picked up. I contacted the vendor who had the car and had to drive in traffic over an hour one way to take the keys to the vehicle and get my personal items out of the car such as my insurance documents and license plate that was just put on the vehicle about 2 days prior. This has been the worst transaction I have ever done in my 60+ years. I feel that I was taken totally advantage of due to being a senior citizen and those sales guys told me a bunch of " lies and " promises '' that they knew they were not going to fulfill ... Such as, telling me that the vehicle I wanted the XXXX XXXX  cost to much and they didn't have the one I  wanted in stock and once they, ( Texas XXXX ) paid off the remainder of my lease with XXXX XXXX and my credit report updated to reflect that I no longer had that payment of {$720.00} a month, and to drive the XXXX XXXX for about 3-4 months, then they, ( Texas XXXX ) would switch me out of the XXXX XXXX and into the XXXX XXXX. Well, clearly, this was a " LIE ''. It was their intent to keep me in the XXXX XXXX and to close out the deal. I would never pay {$670.00} a month for a vehicle that I NEVER, EVER dreamed of purchasing. 

Lastly, the biggest scam that happened with this vehicle is that it was picked up on or before XX/XX/XXXX and I received a letter dated from XXXX XXXX XXXX dated XX/XX/XXXX apprising me of the 'NOTICE OF OUR PLAN TO SELL PROPERTY ''. In this letter it states that the vehicle will be sold at a private sale sometime after XX/XX/XXXX. I never heard anything more from XXXX XXXX XXXX until XX/XX/XXXX notifying me of the balance owing of {$11000.00}. Understand, this is a vehicle that upon relinquishing back to them had less than 2000 miles and on this " EXPLANATION OF CALCULATION OF SURPLUS OR DEFICIENCY '' shows the Gross Obligation of {$35000.00} and they sold this vehicle for {$19000.00}, " what a ripoff ... On top of this deceitful transaction, XXXX XXXX XXXX had the audacity to send this outstanding debt to a collection agency, XXXX XXXX XXXX XXXX ... 

I am taking the time to file this complaint because I don't feel that companies/dealerships should have the right to conduct such dishonest transactions without having to pay a price for their deceitful practices ... I know that I have used the word " deceit '' numerous times in my complaint, but, unfortunately, I can't think of a better term to use at this time. When I walked into this dealership, I had excellent credit, no derogatory items at all, so, I have decided to share my 'NEGATIVE ' experiences with anybody I come in contact with regarding this dealership. 

In closing, I am requesting that this charge be deleted and cleared from my credit reports and files.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation