Consumer complaint received 2023-08-04
Company: MoneyLion Inc.
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I had an issue with money lion for a year over {$28.00} dollars, finally they refund my {$28.00} dollars. I knew I should not have deposited anything into this account but I gave them another try and on XX/XX/XXXX I cancelled my card becasue it had been stolen or lost shortly after I had deposited {$400.00} into my moneylion account, Moneylion didnt close the card out, and fraud took place on the account at a XXXX XXXXXXXX XXXX atm , I thought no problem they will see that it wasnt me as soon as they get the camera footage from XXXX XXXX XXXXXXXX XXXX it is a 10 day time frame to and a 45 day process, little did i know they were going to violate policy and never even investigate the issue, because on XXXX they finally file the claim and 3 days later on XX/XX/XXXX, they denied it, there is no way they investigated this, because when I asked the agents what was the reason for this denial no one had and answer except no error was found, and I am like there was an error the first error was i my card was lost/stolen and the 2nd error was that was not me at this atm machine, then I agent realized there was no way this could have been investigated properly, and she refiled this claim that was denied then i read a letter from moneylion that they had reopend the claim but no temporary credit, which is not right becasue they denied this for no valid reason so i would not receive a provisinary credit and the did this fraudulently, just like they didnt want to admit to me had paid their {$28.00} dollars a year ago with a conformation email from them and a bank statement, that they still denied I paid, and if a company dont want to abide to regualtion e policies then XXXX and XXXX need to stop cosigning these banks when fraud happens on somones account then banks like moneylion will deny a claim with no valid reason and that is bad when i know how stingy and cheap this bank is because they are quick to deny a claim and not follow regulation e policy by not following guidelines and they are still allowed to operate is not right on a customer who was unable to buy his kids any school clothes for the first day of school becasue of this situation that XXXX denied a claim just so i would not get a temporary credit then reopen the claim but make sure i know that no credit will be issued because they are crooked like that, then they still have money of mine on the account they will not allow me to withdraw claiming they have not received documents they asked me to send them but they have asked for them at three differnet emails and they were sent and recieved yet on the document they sent me today they state a email that when i tried to send the documents to that email, that email does not work, so they are trying not to reopen my account and they are problaby going to deny the claim but they are doing this fraudulently, and this is another bank that has been taking from its customers but are allowed to operate and i nominate them for a class suit because i have valid claim and they are not trying to follow regulation e policy and they are trying not to allow me to withdraw money that is in my account presently and they email me a contact name but no way to contact the persons name on the letter, finally the agent admitted to them receiveing my docuements according to reference number " XXXX '' but not sure if they are going to temporary credit me like they are supposed to because they fraudulently denied me 3 days after the fraud happened and from my past experience they are going to lie and not pay me my claim but thats where CFPB needs to step in because if they did me like this they have did other people like this and denied a claim with no valid reason to deny the claim... and I want my money that was stolen from me and the money that is on my account that they are not trying to allow me to receive after sending them the necessary documents on XX/XX/XXXX and XX/XX/XXXX ... ..they had me to send these documents to three emails, the first email worked which was XXXX but they keep claiming they didnt receive that but why do they need these things anyway its none of their business what i look like nor should they need to know where the money came from... but in the letter they wrote to email they wanted me to send these documents to email that does not accept any documents and they need to be investigated the email that does not work is XXXX yet they sent me a letter to send it to email bu they had been recieved the documetents 5 days ago but lied and said they never recevied them look at screen shots... XXXX XXXX and XX/XX/XXXX emails worked replied back to the retentionsupport address they asked for the documents at..the email address resolutionsupport that they have in the letter does not work and they are trying not to refund money that is owed to me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation