Consumer complaint received 2023-05-31
Company: Block, Inc.
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I have a checking account with cash app XXXX and route XXXX I use my card to pay for paralegal services from a company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to draf up a motion for me they did not do the work and I was scamed! I wanted to file a Merchant dispute but they said it was peer-to-peer and did not help me! 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Dear Cash App Support, I hope this letter finds you well. I am writing to dispute a recent transaction that I made on the Cash App platform and request a refund for the payment I made to another user. The details of the transaction are as follows : Transaction Date : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$90.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Payment to XXXX XXXX  {$170.00} While I understand that Cash App 's policy generally states that refunds are not granted when the user initiates the payment, I believe it is crucial to consider the unique circumstances surrounding this transaction. I made the payment in good faith, expecting to receive legal writing services from XXXX XXXX. However, XXXX XXXX engaged in fraudulent activity by falsely advertising these services and ultimately failing to deliver the promised work. This blatant violation of trust and misrepresentation is the basis for my dispute. 

In cases of fraudulent activity, it is essential to uphold principles of fairness, consumer protection, and the responsibility of financial platforms to maintain the integrity of their services. By solely denying a refund based on the initiation of the payment, Cash App inadvertently risks encouraging fraudulent behavior and eroding the trust of its users. 

I implore you to thoroughly review the evidence I have provided, including the attached documentation such as screenshots of conversations and proof of payment. These materials clearly demonstrate XXXX XXXX 's misrepresentation and failure to fulfill his obligations. It is evident that I have fallen victim to fraudulent activity, and it is only fair for Cash App to take appropriate action to rectify this situation and protect its users. 

As a user who values fairness and equitable resolutions, I kindly request that Cash App reevaluates its decision and reconsider my refund based on the exceptional circumstances of this case. By doing so, Cash App can reaffirm its commitment to user satisfaction, safety, and the prevention of fraudulent activities. 

I appreciate your attention to this matter and your willingness to reconsider the denial of my refund. Should you require any additional information or have any questions regarding this case, please do not hesitate to contact me. I eagerly await a fair evaluation of the evidence and a just resolution that upholds the principles of fairness and consumer protection. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation