Consumer complaint received 2023-01-19
Company: BARCLAYS BANK DELAWARE
State: NM
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
On XX/XX/XXXX, I noticed a new Credit Card was opened on XX/XX/XXXX with Barclays Bank Delaware, address po box XXXX, XXXX, DE XXXX by reviewing my credit report monthly. I didn't recognize this card and knew it's fraud as I didn't request to open any credit. So I submitted a dispute to the XXXX credit reporting agencies in separate dates : XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ). 
On XX/XX/XXXX, I received a letter from Barclays Bank Delaware dated XX/XX/XXXX stating that " they received my dispute but confirmed that my account information is being reported accurately after they did an investigation '', and this letter also states it is a " Frontier Airlines XXXX XXXX ''. 
I called the Barclays Bank Delaware Customer Service number XXXX on XX/XX/XXXX ( same day I received its letter ) to report a fraudulent activity and got to speak with its representative named XXXX. She said the account was closed so I should not worry as no one could use it. I asked further question about the reason for the account closure as I knew if the account was close due to the request of the account holder, that would be negatively impact on my credit history. I wanted to make sure the account was close due to fraudulent activity. However, she could not verify that reason rather than confirmed account closed. After the phone call, I didn't feel confident with the phone-reporting, I wrote and mailed the a letter to request for re-opening an investigation as it's a fraud, I mailed the letter on XX/XX/XXXX. Additionally, while I was waiting on phone to speak to its person, I got to know that the card has {$89.00} balance and {$400.00} cash withdraw, however I never received this card. 
While I was waiting for the dispute result after mailing the letter to Barclays Bank Delaware, I consistently received the letter from them again dated XX/XX/XXXX and XX/XX/XXXX stating the same thing " They received and acknowledged my dispute but confirmed that my account information is being reported accurately after they did an investigation ''. Additionally, I received two dispute results from XXXX and XXXX. XXXX result shows ; " The Information you disputed has been verified as accurate but information unrelated to your dispute has been updated with the results, THIS ITEMS HAS BEEN DELETED FROM THE CREDIT LINE ''. 
XXXX results shows : We investigated the information you disputed and the disputed information was VERIFIED AS ACCURATE ; however, we updated : Not Specified. 
On XX/XX/XXXX, I sent a second request to dispute this card to Barclays Bank Delaware, after receiving two of its letter confirming my account is reported accurately plus the disputes with two credit reporting agencies were not successful. I decided to report another identify thief to your portal to protect myself. I am still waiting for XXXX dispute results, and response from Barclays Bank Delaware after I sent two letters.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation