Consumer complaint received 2023-07-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Iowa XXXX SSN : SS # : XXXX DOB : XX/XX/XXXX To Whom It May Concern, I hope this letter finds you in good health and high spirits. I am writing to bring to your attention a matter of utmost importance that has profoundly affected my life. The purpose of this dispute is to seek your assistance in enforcing my legal rights and rectifying the grievous errors committed by XXXX, TransUnion, XXXX, and XXXX XXXX XXXX, all of which are governed by the Fair Credit Reporting Act ( FCRA ). 

The violations of the FCRA have resulted in severe consequences on my financial well-being, and I feel compelled to share a personal story of how these inaccuracies have had a devastating impact on my life. 

Over the past year, I have been diligently working towards building a stable financial future for myself and my family. Despite facing numerous challenges, I managed to keep my financial obligations in check and maintain a respectable credit standing. However, in XXXX, I discovered that my credit report was marred with inaccurate information regarding a purported late payment on my account with XXXX XXXX XXXX ( Account Number : XXXX ). The three major credit reporting agencies, XXXX, TransUnion, and XXXX, all reflected the same erroneous data. 

This false reporting has triggered a chain reaction of financial setbacks that I could not have anticipated. The moment this discrepancy surfaced, my credit score plummeted, affecting my ability to secure reasonable interest rates on loans, obtain new lines of credit, and even jeopardize potential job opportunities that require a reliable credit history. The stress and XXXX resulting from this situation have taken a toll on my mental and emotional well-being, making it incredibly difficult to focus on other aspects of my life. 

In light of the aforementioned violations of the FCRA, I urge the Consumer Financial Protection Bureau to enforce the legal provisions designed to protect consumers like me from such unjust practices. The specific violations are as follows : Violations by XXXX, TransUnion, and XXXX : Laws : Fair Credit Reporting Act ( FCRA ) Section 623 ( a ) ( 1 ) ( A ) : Responsibilities of furnishers of information to consumer reporting agencies. 

This section requires consumer reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information they report. 
Section 611 ( a ) ( 1 ) ( A ) : Procedure in case of disputed accuracy.

This section grants consumers the right to dispute the accuracy of information in their credit reports and requires the credit reporting agencies to conduct a reasonable reinvestigation to verify the accuracy of the disputed information. 
Explanation : The FCRA explicitly mandates consumer reporting agencies to ensure the accuracy and fairness of the information they report. The incorrect late payment reporting on my credit report is a direct violation of Section 623 ( a ) ( 1 ) ( A ), as it has caused irreparable harm to my creditworthiness and financial prospects. Additionally, the failure to conduct a reasonable reinvestigation into my dispute, as required by Section 611 ( a ) ( 1 ) ( A ), further compounds the violations. 

Violations by XXXX XXXX XXXX : Laws : Fair Credit Reporting Act ( FCRA ) Section 623 ( a ) ( 1 ) ( C ) : Responsibilities of furnishers of information to consumer reporting agencies. 
This section requires furnishers of information to report the date of delinquency on accounts placed for collection. 
Explanation : As a furnisher of information to the credit reporting agencies, XXXX XXXX XXXX has a legal obligation under Section 623 ( a ) ( 1 ) ( C ) of the FCRA to report accurate and up-to-date information regarding my payment status, balance, and payment history. The failure to provide the correct date of delinquency on the account and to correct the inaccuracies when brought to their attention is a violation of the FCRA. 

I request that the Consumer Financial Protection Bureau undertake a thorough investigation into this matter and take all necessary actions to enforce the legal provisions protecting consumers from such negligent and damaging reporting practices. I implore you to ensure that XXXX, TransUnion, XXXX, and XXXX XXXX XXXX correct or remove these unverified accounts from my credit report promptly. 

Please find enclosed the relevant supporting documentation, including copies of my credit reports and evidence of my timely payments to XXXX XXXX XXXX, which refute the inaccuracies reported. I sincerely hope that the CFPB will act swiftly to rectify this grave injustice and restore my creditworthiness to its rightful state. 

I would appreciate regular updates on the progress of this investigation and resolution. You may reach me at the contact information provided above. 

Thank you for your attention to this matter, and I trust that you will take the necessary steps to protect consumers ' rights and ensure fair and accurate credit reporting practices. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief