Consumer complaint received 2021-02-23
Company: Experian Information Solutions Inc.
State: HI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Hello, My name is XXXX XXXX. 
I have been a customer with XXXX XXXX XXXX pepaid charge cards for over a year. 
XXXX XXXX has now on three times without my authorization charged my accounts and operating outside our credit agreement. 
The charges ( attached ) have been for an annual fee, in which ( attached ) our credit agreement does NOT agree to. 
This has lead to a drop from a XXXX good credit score down to a XXXX point credit score, causing the denial of my home loan with XXXX XXXX incorrect reporting. 

Upon original sign up for the card services the agreement stated that my bank account would be used for ALL payments for charges and fee 's. 
I accepted those terms and signed off on them, I did not however authorize annual fee 's to be charged directly to my card. 

My accounts and info are as follows Account XXXX and account XXXX My social security number can be provided as needed for the investigation. 

It has come to my attention that both of my credit card accounts with XXXX XXXX below have incorrect negative information being reflected to the credit bureaus. 
XXXX XXXX has charged both my accounts for a {$35.00} annual fee without my consent or agreement ( see XXXX XXXX Credit Card terms ) resulting in late payments. 

These incorrect and unauthorized charges occurred on the the card ending in XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and again this year on XX/XX/XXXX, and XX/XX/XXXX. 
The same goes for my card ending in XXXX on XX/XX/XXXX. 

These combined missed payments were due to the annual fee incorrectly being charged to the XXXX XXXX card, not to my attributed bank or debit card. 
No where in the XXXX XXXX Credit Card agreement does it authorize XXXX XXXX to automatically charge my secured line of credit for payments on the annual fee. 
I did not and do not authorize this annual fee to be charged directly to my XXXX XXXX card or accounts ( both XXXX and account XXXX ). 
The only payments to XXXX XXXX I have ever authorized have been through my checking account which the initial secured line was started or my debit card account. 

The total damage to my credit score from these unauthorized and incorrect reporting has been ( attached ) is my XXXX dropping 64 points, XXXX dropping by 62 points, and Fico score by 37 points. 
All negative reports are from missed payments have been derived from transactions ( {$35.00} annual fee on now 3 occasions ) I never authorized. 

This has never been an issue for any of my multiple other charge cards where my annual fee is paid at sign up with my associated bank account, this has only happened with XXXX XXXX incorrect and unauthorized charges. 
After reviewing my attached XXXX XXXX agreement in detail and with a lawyer, no where does the agreement give the authorization to charge my XXXX XXXX accounts the annual {$35.00} fee directly to the account. 

Therefore I would like these negative/missed payments removed from all my reports and to the credit bureaus to accurately reflect my credit standing. 
Also details pertaining the above information and incorrect charge took place by phone with XXXX, operator code XXXX located in your XXXX call center on XX/XX/XXXX. 
He was a great help and very cordial I am very grateful he brought to my attention that this matter can be corrected on XXXX XXXX part and XXXX XXXX breach of contract with me as a user. 

To confirm, this is not the only mistake that XXXX XXXX has made or adimtted to have made. They have listed 2 seperate and different addresses of mine in the past as well as no phone number and no email attributed one of my accounts. 
XXXX XXXX has consistently made mistakes in both address, contact information, and now the worst mistake of incorrect credit reporting which has eliminated my home loan ability. 
This is absolutely unacceptable as a service provider and has resulted in real financial damages of the difference in cost of owning a home vs renting one. 

I am more than happy to pay the annual fee but through my consent and authorization via my debit card or bank account like every other credit card or secured card I have, however this error on XXXX XXXX part needs to be corrected as soon as possible. 
I greatly appreciate the help all your help and the great service XXXX XXXX has provided, I will be sure to continue using your services and recommending them if this mistake can be corrected. 
Please contact me anytime by phone or email below. Kind regards, -XXXX  XXXX XXXX XXXX XXXX XXXX Email XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation