Consumer complaint received 2023-12-24
Company: Continental Finance Company, LLC
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I am filing a formal complaint against Continental Finance Company/Celtic Bank for egregious violations of the Fair Credit Reporting Act ( FCRA ), Code of Federal Regulations ( CFR ), and the Privacy Act of 1974. These violations pertain to the unauthorized disclosure of my nonpublic personal information to non-affiliated third parties without proper notice or consent, a clear breach of privacy regulations outlined in the aforementioned laws.

Congressional Findings and Compliance Obligations : 15 U.S. Code 1681 emphasizes the critical importance of fair and accurate credit reporting for the efficiency of the banking system. It mandates fair evaluation of consumer information by reporting agencies and stresses the significance of consumer privacy protection.

Consumer reporting agencies are legally obligated under 15 U.S. Code 1681e to implement procedures ensuring the highest accuracy of consumer reports. Continental Finance Company/Celtic Bank 's disclosure of inaccurate information violates these obligations and breaches statutory provisions.

Details of Violations : 1. **Disclosure of Nonpublic Personal Information : ** Continental Finance Company/Celtic Bank without obtaining requisite consent or providing proper notice, disclosed my personal information to non-affiliated third parties namely XXXX, XXXX and XXXX XXXX This action directly violates the Privacy Act of 1974 ( 5 U.S. Code 552a ) and the FCRA ( 15 U.S. Code 6802 ).

2. **Failure to Provide Opt-Out Opportunity : ** I was not offered the opportunity to opt out of the disclosure of my nonpublic personal information, as mandated by the FCRA 15 U.S. Code 6802 ( b ), exacerbating the violation.

3. **Continued Right to Opt Out : ** As per 16 CFR 313.7 ( f ), I reserve the right to opt out at any time, a privilege denied to me by Continental Finance Company/Celtic Banks actions .

4. **Exclusion of Transaction and Experience Information : ** Continental Finance Company/Celtic Bank included transaction history within reported information, violating the exclusionary provision of 15 U.S. Code 1681a ( 2 ) ( A ) ( i ).

The unauthorized disclosure of my personal information by Continental Finance Company/Celtic Bank has caused significant financial and emotional distress, disrupting my life.

Remedial Actions Demanded : 1. **Immediate Deletion of Reports : ** I demand the immediate deletion of any reports or disclosures made by Continental Finance Company/Celtic Bank that contain my personal information, specifically transaction history.

2. **Compensation for Damages : ** Pursuant to 15 U.S. Code 1681n, I demand compensation of {$1000.00} per violation for the damages incurred due to Continental Finance Company/Celtic Bank 's willful noncompliance.

I request the Consumer Financial Protection Bureau to take swift action against Continental Finance Company/Celtic Bank to ensure compliance with the laws and regulations outlined above. Your intervention is crucial to rectify this situation promptly and hold the institution accountable for their unlawful actions.

Enclosed are supporting documents detailing the violations and their impact on my financial and emotional well-being. 

I appreciate your attention to this matter and await your prompt action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation