Consumer complaint received 2023-08-02
Company: AMERICAN HONDA FINANCE CORP
State: NJ
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Problem when attempting to purchase vehicle at the end of the lease

Complaint:
In XXXX of XXXX, I leased a XXXX XXXX XXXX with a payment of {$370.00} per month and a 0.99 % rate. My lease expires on XX/XX/XXXX and since XXXX I have been going to XXXX Honda to roll into a new lease or possibly buy the one I have out. 

My first visit to XXXX was with XXXX and XXXX XXXX wherein the gave me an offer on a XXXX demanding {$5000.00} down and the payment would be {$740.00} per month, without the {$5000.00} down, the price was {$870.00} per month. they did not want to accept the fact that i did not have cash to put down in the amount they were asking for and was not agreeing to put down more cash on a second lease with Honda. They told me they can not give me any car or truck from Honda for less than {$500.00} a month but any offer for a deal they showed me was well over {$500.00} which is what my budget can account for. They spoke down to me and continued to give me lectures on the interest rate and the democrats and would not provide my buy out option, we left. 

I returned to XXXX Honda last week after being contacted and pestered into coming in by XXXX, who was extremely rude and unprofessional. If i had an issue and had to reset my appointment, she scolded me like she was my child and gave me a lecture on that as well. 

We returned to XXXX Honda and we met with XXXX- who provided us a lease option ( which was {$300.00} more per month ) - the payment with {$5000.00} was {$1000.00} per month. I then asked for my buy out option and they provided a quote at {$660.00} per month with {$2000.00} down for a 72 month term with a 12.9 % rate. We left to discuss our options and made an appointment with XXXX to come back XX/XX/XXXX. 

I went back on Monday to meet with XXXX and after his manager made a scene on the floor, I was pushed to an uninterested sales person who could not find the previous buy option that XXXX provided. I happened to have a picture of what they offered last week and showed it to him. He came back with a completely different buy offer which was again unaffordable. I asked him to get me to {$500.00} a month - he said ok and demanded I provide a credit card or debit card and was forcing me to sign the buy out option paperwork before he ran my credit to see what I actually qualified for. When I questioned why I had to provide my credit/debit card and sign he was very annoyed and said he could not go any further without my signature and money - we then asked if we could talk to them about a lease extension and he said no not at all- I left again without resolution. 

The next day - XXXX - I recvd a phone call from XXXX Honda - XXXX asking why we left. I advised the situation and he said that his manager told him we left because they were taking too long, which was not true. He began to beg me to come back in to see what he could do for me, I told him I was put off by his dealer and would speak to Honda about extending my lease. He began to tell me what a mistake that was and I would be throwing my money in the garbage and encouraged and begged me to come back and see him so he could make a deal that worked for the both of us- I am not sure what that meant. 

It got to the point where he was not listening to what I was explaining to him and he continued to beg and plead and I had to terminate the call. 

We left the dealership each time for the same reason, the pricing and the attitude of the actual sales people and employees at Honda. When we went to Honda, my father met me there in his XXXX and the employees at Honda almost tripped over themselves to get to him. We both pulled into the dealer at the same time and they could care less about me who actually leased the Honda I pulled into the parking in from them. My father did not lease his XXXX from Honda, but they saw the car and saw dollar signs. 

Over the past 60 days I have spent about 6 Hours at XXXX Honda leaving each time more XXXX than the last. They have done nothing but play games with me and now my lease is up on XX/XX/XXXX and I have no idea what I am going to do but I believe I may have to return the truck and remain carless due to XXXX Honda and their antics. 
I called Honda Financial and I am unable to extend. While speaking with XXXX, she advised that Honda Financial as a whole does not care about what the dealerships do. They only care about the contact they recvd. The dealer has full control over the APR offered and monthly payment offered.

Company response to consumer: Closed with explanation