Consumer complaint received 2021-02-07
Company: C/C Financial
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I am writing to dispute a billing error in the amount of {$940.00} on my credit reports. The amount is inaccurate. I order a sofa from XXXX XXXX XXXX company on XX/XX/XXXXit was supposed to be delivered onXX/XX/XXXX. I waited a couple weeks after the delivery date before I call them to let them know that I never received the sofa. 

I called the furniture store several times and got the run around about when they would delivery the sofa. When I finally spoke with management, he said they tried to delivery it twice. I asked him when and did they call, and he was not able to answer the questions. I told him I did not believe that they would try to deliver furniture without calling to make sure the customer is at home. He was not able to tell me where the sofa was or if they could deliver it again. I told him to cancel the order because of the poor communication and incompetent about the order. He quickly agreed to cancel the order and assure me he would take care of it, I spoke with him onXX/XX/XXXX. When the manager agreed to cancel my order so quickly that was an indication to me that they never tried to deliver this sofa, I am not sure they every order it. 

Preferred lease charged me for the furniture twice. I called preferred leasing and told them I never received the furniture, after talking to several people there they all said they was waiting on management to provide the information that the furniture was not delivered to me and to return the money to them. After calling and speaking with several customer services representatives and mangers I concluded that these companies may be running scams or intentionally committing fraud. I have spoken to both companies ; they keep blaming each other and claiming that they are waiting on documentation to prove I did not receive the sofa. 
Once again it is not hard to prove that something has been purchased and delivered. I am sure both companies know that it does not take 6 months to provide documentation about a transaction for this reason I believe both are involved in scamming and fraudulent activities to consumers. 

I called XXXX XXXX XXXX on XX/XX/XXXX and spoke with XXXX and he claims this is the first time he is hearing about the incident. He told me he would contact his driver and preferred leasing to resolve the issue. However, I have heard this too many times and nothing has been resolved. In the meantime, Preferred Leasing is still reporting to the credits bureaus that this is a delinquent account. 

I also was told by management at preferred leasing that they have been getting many complaints from customers about not receiving their merchandise. Once again If you know they are scamming customers why would you continue to do business with them. It is unethical for the company to do business with the furniture company when you are aware, they are scamming consumers. Unless you are part of the scams. 

I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be removed from my credit reports, and that I receive an accurate statement it has been resolved. 

Please investigate this matter and correct the billing error as soon as possible. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation