Consumer complaint received 2023-07-13
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Consumer reporting agencies ( Experian and XXXX ) are refusing to conduct reasonable investigations as per FCRA ( procedure for disputes ), and refuse to protect, I, the consumer and not ensuring maximum accuracy of my consumer report file resulting in damaging my credit worthiness and reputation. These agencies are in dereliction of their duties and are being willfully and negligently noncompliant with the United States code. 

XXXX XXXX XXXX ( data furnisher ) repeatedly reports inaccurate/false information of fictitious debts owed violating FCRA and FDCPA : 1st in the amount of {$18000.00}, then in the amount of {$3600.00} in connection with a repo/now charge off to Experian and XXXX. 

Originally XXXX XXXX reported an amount owed of {$18000.00} onto my report. 
On XXXX Per phone conv with XXXX XXXX, I was informed the account was charged off and the amount owed is {$3600.00}, which XXXX XXXX changes the amount on my consumer report. 

NOTE : XXXX XXXX XXXX mails to me a transaction history report. I did not fully read this report until XX/XX/2023. 

XXXX XXXX dispute filed with both consumer reporting agencies. At this time, I was not fully aware that the amount reported ( {$3600.00} ) was erroneous or not but was merely pointing out other inaccuracies. 

On or about XXXX, Experian/XXXX  report reflects changes to the status from repo to charge off, but report still contains inaccuracies. 

XX/XX/2023 - I fully read over the XXXX XXXX iTop transaction history report I notice that the account has been set off twice leaving a principal balance of XXXX after several accounting adjustments made. As of XXXX the balance was {$18000.00}. On XXXX the balance was adjusted to {$12000.00} ( deficiency balance adjustment ). On XXXX the balance was adjusted to {$15000.00}, then sold for {$15000.00}, thus off-setting the balance. Then on XXXX, the principal balance was adjusted to {$170.00} ( charge off adjustment ) and then off-set with {$170.00}, thus setting off the account to zero again. This report does not reflect, nor in mathematics an amount due of {$3600.00} or {$3600.00}. 

Between XXXX to present, I have demanded that XXXX XXXX prove the debt of {$3600.00} and they simply can not and basically tell me that I simply just owe the debt although their numbers show otherwise. I spoke with their Team lead at the Executive office named XXXX and at this point it is escalated to her boss XXXX XXXX, which I have not heard from yet. 

XXXX - I filed with Experian and XXXX a 2nd dispute fully armed with evidence provided by XXXX XXXX 's transaction report. 

XXXX - Experian and XXXX receive dispute. 

XXXX- Experian closes dispute in favor of XXXX XXXX. 
XXXX - After speaking with Experian and going over my dispute with the agent named XXXX. She re-opens dispute notating request deletion. 
XXXX - Experian dispute closed in favor of XXXX XXXX. 
On or about same date, XXXX closes their " investigation ''. 
XXXX - Per phone conv with Experian, I inform them that I am exercising my consumer rights per FCRA and FCDPA and that by law the consumer reporting agency is required to protect the consumer and conduct a reasonable investigation. I have reason to believe that both Experian and XXXX are not conducting reasonable investigations and are merely allowing the data furnisher to investigate themselves and accept everything XXXX XXXX reports back is the truth and completely ignoring my disputes of inaccuracy, incompleteness, and an invalid debt provided to the consumer reporting agency with evidence. This is damaging to my credit worthiness and reputation. 

These consumer reporting agencies are violating my consumer protected rights. They repeatedly state there's nothing they can do about it and they do not have the power to delete info from my consumer reporting file, which I know is false because 15 usc 1681i ( a ) ( 1 ) ( A ) states " ... the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or DELETE THE ITEM FROM THE FILE .... '' XX/XX/2023 - XXXX has not yet issued their dispute results, but have closed the dispute quickly. 
XX/XX/2023 - I spoke with XXXX XXXX and they maintain I still owe {$3600.00}, despite evidence from their own transaction records which proves otherwise. Per Team Lead XXXX. I requested to speak with her boss, XXXX XXXX ( Still waiting ). At this point I am past my patience. This complaint is being filed first, then possible legal actions may be pursued.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation