Consumer complaint received 2020-07-23
Company: Conn's, Inc.
State: CO
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Accounts ending in XXXX, XXXX, and third account created because they did not verify I still have renters insurance, creating acct XXXX. I was able to prove I STILL had renters insurance, and they were supposed to drop it. Within the last 3 to 4 months of many calls, speaking to supervisors that promised they would combine BOTH the XXXX  Television account and Mattress account and give me one lower payment, nothing was fixed, and I was being reported late, even though I told them, and they agreed, I am not paying anything else until the property insurance is removed, since I have renters insurance through XXXX XXXX, and combine BOTH the television and mattress accounts. 

They are messing up my credit, credit reports, and my personal life by not taking accountability and holding to their promises to fix my accounts, which they have never done. I get different reps who are often rude and non-empathetical. I have tickets created, some closed, others created, and nothing done. I am stressed, tired and sick of this. Corporations need to be held accountable. 
My online account does not even show both items I have anymore, and will not even allow me to link accounts, which I have never seen a company do this with accounts, and make the mistakes they have. I am so emotionally drained of this. I am on vacation from my job, and I am still dealing with this. They have refused to fix their problems, my accounts, and simplify the process. This has gotten out of hand and dragged on way to long. I have tried all I can do. 
I was told by other friends and family who have dealt with this sort of thing to file a complaint with you, since the corporate office for Conn 's is in Texas. 

One phone number that XXXX, a supervisor for Conns, was at is XXXX XXXX XXXX XXXX. But it will not often allow you to leave any messages because the amount of calls she can take it limited. 
That is how crazy this company is! Outrageous! 
NO follow ups, and no call backs/emails overt time. They just say I am late and need to pay my past dues before they can combine accounts, which was a change in the story from the beginning when they promised me this would be fixed so I can pay one payment, and the correct payment for both items. I have called so many people and been told different things with Conns. They seem incompetent, and not willing to take accountability and help their customers, especially when they are causing this stress and messing with your credit scores and life by not doing what they promise! There is no legal accountability, no empathy, no respect, no holding to their promises. I honestly feel violated, harassed and disrespected. I want this taken care of once and for all. I appreciate it. Thank you. 

Various responses from different callers..no consistency. 
Promise to fix problems ..XXXX, supervisor, said calling from XXXX XXXX XXXX XXXX, the accounts would be fixed and combined within a few business days. It is now 3 months plus this is still going on with no resolutions, and the accounts ( including credit reports ) and my online account are still messed up. Their way of business is not correct, very confusing, disrespectful, really illegal if you think about it. Customers have rights, and I have exercised those rights and tried to get them to fix the serious issues, and they have not. Yet another ticket created today : Ticket # XXXX, emailed from a Conn 's customer service rep to : XXXX. I called Conn 's Customer Service at XXXX XXXX XXXX XXXX and spoke with a woman who was nicer, but still did not solve any of the issues. This is ongoing and not solved at all. I have never had to file with an attorney general, but I have no choice at this point.

Company response to consumer: Closed with non-monetary relief