Consumer complaint received 2018-05-03
Company: WELLS FARGO & COMPANY
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
SUMMARY : 1 ) Wells Fargo Auto Finance continues to ignore and report accurate reporting on my credit files at XXXX, XXXX and XXXX. Over 45 days have passed since they have received the insurance check and the balance was mostly paid off. 

2 ) Wells Fargo Auto Finance Refuses to acknowledge there was a payment arrangement made in XX/XX/XXXX causing them to refuse to acknowledge this information to a gap lender, who said they reopen the investigation from the crash and potentially pay off the gap or {$900.00} and some dollars needed. 

CAUSES : 1 ) in early XX/XX/XXXX, a payment arrangement was made with WFAF to catch up the missed payments 2 ) on XX/XX/XXXX, the vehicle was in an accident and was totalled 3 ) XX/XX/XXXX, XXXX insurance pays WFAF over {$16000.00} towards the {$17000.00} balance. 
4 ) In later XX/XX/XXXX, the Gap insurance company closes the file with no payment a ) I called to argue with them and was told I could get a partial refund on the premiums b ) I was informed they closed the case because WFAF informed them there was no arrangements made on the late payments. ( AUDIO RECORDINGS EXIST. I was also informed that if WFAF would acknowledge to the GAP insurance company that an arrangement was made, they would reopen the file and potentially pay the " GAP '' 5 ) WFAF total loss department was called again and XXXX argued that no such arrangement was made and he refused to look into it. 
6 ) WFAF total loss department call involves XXXX. She acknowledge that a call was placed in early XX/XX/XXXX with the collections department, but couldn't confirm what the conversation was about. 
7 ) WFAF more conversations were held with XXXX about the Credit reflecting that the balance reporting still shows $ XXXX+. I demanded to have WFAF properly update the information on several occasions 8 ) More calls were placed to other department to Well Fargo Auto Finance about them inaccurately reporting on my credit files. Was told there was nothing they could do about it. 
9 ) XX/XX/XXXX, the credit files are still in violation of US code 15, 1681 and are being inaccurately reported, despite the fact WFAF received payment for the vehicle. 

Considering that Wells Fargo has a history of lying, steeling and cheating people out of money, I wouldn't put it past them to treat my circumstance no differently ; whereas, they practice an operation that has shown to be illegal. I guess they think they are exempt from following the rules and the LAW. 

I want them to confirm with the GAP insurance company that an arrangement was made so that the balance can be paid in full, as well as to get their XXXX moving and fix my credit report immediately! ( 45 days have past and they still haven't followed the letter of the law ). 


CONTACT : XXXX at Wells Fargo Auto Finance Total Loss XXXX Wells Fargo Auto Finance XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX Wells Fargo Auto Finance XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, SD XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation