Consumer complaint received 2023-03-19
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
I got a phone call I applied for a loan threw Wells Fargo who I have a checking account with I got a phone call the guy said he was from Wells Fargo and he works with XXXX XXXX helping people get their loans and boot their credit score so they can get a lone so he said his name was XXXX I have his number he sent me into XXXX to get pre paid master cards buy XXXX he had me get 10 XXXX  5 XXXX XXXX so some how then my numbers in my account that he said was going to be their arent and my accounts past neqitive and he got away with XXXX dollars of Mine so the last card was bought on Friday at XXXX in the afternoon I had to pull some of my equipment to go get the card because my account was locked and he told me well we have to return the item checks back to the bank so if you could pay the {$330.00} remainder fee its going to have to come out of your pocket again then we will unlock your account and you can have all your money in the loan and youll have a good credit well none of that happened and now my account is in the negative and they are closing my business account and this is cost me and my family to suffer and I have a XXXX  child in my house and Ive worked very hard to keep my business going and I am just putting my father into a XXXX XXXX XXXX and I worked very hard to get to this point and now everythings went downhill and I have no money out of my tax returns and out of all of my money Ive had put into my business account is gone I put them on these cards like this man said that he was from Wells Fargo I have his phone number I have the email I have the receipt I have the bank I have the cards that he sent me to get into XXXX he had me give him the codes and he said it was to make my credit. So they could put the {$12000.00} loan into my account and now my trucks about to get repossessed my equipment and my business is about to crash and this is totally unfair I told Wells Fargo and they treat me like Im a XXXX XXXX XXXX I need my money back I really do I had no idea this was a scam and I had no idea this was gon na happen but now this is really going to harm me I was just trying to better myself and better my business I had no idea this was even going on so I wish somebody somebody could help me because now I am in so much debit its hurting my credit at it I dont know what to do my business is about to go under for mothers I dont even have money to go out and work put me on my machines my trucks pay my bills at home feed my family what am I supposed to do this is crazy I was blindsided Ive always trusted my bank and now I have a severe hold a hard hold they say on my account I had to close I had to close up my business account and I have to go find another bank this is crazy I cant I cant afford it I cant do nothing they have all my money this guy who told me to get these cards they said he was going to help me establish credit take a loan and do everything and he was going to help me through it I have all his information this guy gave me that answering the phone is not answering the emails I can show you guys all the messages and everything from this guy if you could please get back to me my number is XXXX I can give you my Wells Fargo account number I can give you everything you need to do to talk with them to get me my money back Ive asked to speak to the fraud department and everything and I keep getting run around so they tell me Im not gon na get my money back are you kidding me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation