Consumer complaint received 2022-09-15
Company: BARCLAYS BANK DELAWARE
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Near the end of year last year couple of my all my accounts where hack including emails due to me having the same password across all accounts so don't know what was first but lost thousands dollars in crypto and charges where made on a couple of my credit cards from XXXX where the indivuals where even ordering additional card holder under my accounts. XXXX business credit caught it an stopped the charges right away an call me to confirm thats when i became aware but the real issue is with barclay jetblue credit card that had multiple unauthorized transactions charged on it from XX/XX/2021 to XX/XX/XXXX XXXX.due to the lack of security or due diligence on Barclay 's behalf they allow around XXXX in charge to be approved even though I only had a XXXX credit limit apparently they where making fake deposit or using a foreign bank account to make payments on my card without even trying to reach out to me to confirm those foreign deposit while they kept charging an barclay didn't catch it until I called them asking them why they haven't blocked the card or even call me to confirm the transactions. It's definitely more than 1 seem to be XXXX  they sent around XXXX in XXXX payments to XXXX under two different names they also where able to order additional card holder cards an sent to other address " barclay didn't want to disclose address to me even tho it's my account ''. Long story short they reversed all charges in XXXX and in XXXX or XXXX they reapplied all charges to my account due to there investigation being inconclusive since when they asked me about the physical credit card whereabouts I told them its still in my possession I had not lost my wallet nor any of my cards but somehow I was hacked or cloned I provided them with the police report filed listing all un authorized transactions for them to reinvestigate and again they said it's inconclusive an decision stand I asked for the investigation report as to how they made there determination an to what extend was this looked into an they denied to provide any information but want me to pay XXXX in unauthorized charges which are all individually stated in the police report this has become a huge financial burden cause now I'm making XXXX minimum payment until I get resolution and need further guidance or assistance as to what to do next to get this situation cleared up my other credit cards resolved the issue quickly internally but barclay was scammed the most an doesn't want to fix there mistake on lack of security. This is the second complaint that ice been force to submit with cfpb due to barclay lying on the first inquire by cfpb by telling them they are still working on it to give them some time I gave it about a month an reached out to barclay to ask the current status they told me there is none decision was made months ago and stand I informed them about reporting them to cfpb an why they told cfpb they are working on it if it's showing case closed on there end and all they could respond is that they will reopen the investigation but 30days plus after me contacting cfpb I've now been trying to speak to a supervisor for the last month or so cause a ticket must be submitted and that they will call within 1-5 business days they said they made multiple attempts to contact me but that is a lie I have no missed calls nor voice-mails of any such attemp I asked them to provide me date an times of such phonecard attemp so that I can prove they are lying by submitting my phone records with there call log they refused every week I call all they say is we will submit for a supervisor to call you 1-5business days I don't believe they have yet to contact the police station requesting the actual police report cause. What I submitted to them was a police report summary sheet stating that only they can order the actual police showing the itemized fraudulent transaction I've asked if they order all they respond is yes we received your documentation they can't even confirm ordering the police report nor any explanation or addresses that where used to try an send other cards or explain the XXXX XXXX XXXX an multiple transaction across the country in a short period of time which would be impossible unless they copied my card and sold it on black market or sent within there criminal organization they are basically avoiding all communications with me to solve this lack of due diligence an security on there end and forcing me to pay for there mistake and lack of consumer protection

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation