Consumer complaint received 2023-11-10
Company: Amsher Collection Services, Inc.
State: IL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The below email was sent on XX/XX/XXXX to XXXX President of XXXX, AND submitted via XXXX Complaint # XXXX " I considered getting service with XXXX back in XXXX of this year and changed my mind the following day. ( Thank GOD I did ). I called back the next morning and canceled the service. You tried to send the phones to my home anyway, of course I denied the XXXX  shipment. You all would not refund my money, so I had to file a dispute with my bank to be refunded. 

On Saturday XX/XX/XXXX I received a letter from XXXX threatening to place a collection on my credit for {$500.00} for service THAT I'VE NEVER HAD!! 

I've spoken with, NOT 1, NOT 2, NOT 3, NOT 4, NOT, 5, BUT 6 SUPERVISORS SINCE XXXX!! who have either lied about following up, getting this taken care of, or not being able to access the account, Only the 5th Supervisor XXXX XXXX went through my account and read the previous notes in the account. He assured me he would take ownership of this issue and call me back on yesterday XX/XX/XXXX ... and of course HE DIDN'T CALL BACK. 

Just spoke with the 6th supervisor today and she says she can't get into the account because it's canceled. 

I'm hoping that someone at this email can get this cleared up. '' I received a follow up email from XXXX below on XX/XX/XXXXXXXX  : XXXX XXXX XXXX. 
XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXXXXXX XXXX XXXX, I am XXXX XXXX XXXX Executive Response Team. I am reaching out to you regarding your recent inquiry concerning the corresponding you sent in, regarding the XXXX  account. Your concerns are very important to me, and it is my pleasure to be your direct point of contact. Please contact me at your convenience at XXXX. I am available XXXX  through XXXX  between XXXX XXXX XXXX XXXX XXXX CST. Can I please have a good contact number for you? 

XXXX XXXX XXXX, Team CEO Direct XXXX XXXX XXXX XXXX assured me this would be taken care of via and via her response on the XXXX website under the complaint # listed above. 

Today XX/XX/XXXX a {$160.00} was added to my XXXX credit report by a collection agency named Amsher XXXXollection Service XXXX XXXX XXXX XXXX, XXXX  XXXX. 

I've NEVER had service with XXXX. Their XXXX response and records reflect this! I was told this was taken care of in XXXX. Now in XXXX they send it to a collection agency?!?!? This is ridiculous. 

I also sent an email to the same 2 XXXX folks today regarding the {$160.00} on my credit. All emails are attached in the link below. I'm unable to get access to the XXXX complaints because the codes I have are expired, but I emailed CC'ed them on the last email. But, I do have the emails showing the complaints and those are attached as well. 

I'm really hoping you all can help me. Thank you. 
XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation