Consumer complaint received 2017-11-23
Company: WELLS FARGO & COMPANY
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2017 I went to a merchant, XXXX XXXX XXXX, which does business as " XXXX  XXXX XXXX XXXX. '' I told them that a weird noise was coming from my car and I was not sure if it was the transmission or not. They said, okay, we will diagnose it for free. Then called and said there was a lot of damage to the transmission and that I need to fix it immediately ; they gave me a XXXX-XXXX dollar estimate. After they took longer ( 1 full week ) where I had to rideshare, they said my car was finally fixed. I went and picked up my car and the same noise was there. Furthermore, now the car was shifting hard and making other noises that were n't there before. I told them that I had spent XXXX dollars and expected my car to be fixed, why is it still broken? They said they would fix it. I went back a few days later and it turns out the original noise was gone, but now the transmission was making all sorts of noises and heating up. I took it to another shop, XXXX XXXX, and the shop said the transmission on this car was still bad and they gave me a XXXX dollar estimate to fix it. I called back XXXX XXXX, they said the car was fine. I asked my credit card company to do a chargeback because I had not gotten the service I paid for ; instead, my car was worst then it was going in. I had to sell my car for a lot less then I paid for and lost money, furthermore, I had credit card transactions with a business that had defrauded me and messed up my car. I asked my credit card company, Wells Fargo, to help out. I submitted the evidence they requested, which was an invoice or estimate of how much it would cost to repair the car and a statement from a merchant. With all of that, they still charged my card and said there is no way to appeal this. They said there was not enough evidence, even though I gave them what they needed. They said, because the work had not been done, I could not get the chargeback. I was expecting my bank to help me if I am being defrauded and to advocate on my behalf, but they did not ; instead, they have left me in the cold with a credit card bill that I should not have to pay because I did not get the service I paid for and lost a lot of money on a car that was not fixed. I do n't have resources to go to court, that 's why I use a credit card when I can to protect myself from fraudulent business practices ; however, Wells Fargo and XXXX have failed to live unto their promise and are attempting to force me to pay for service that I have already lost a lot of money on and suffered a big loss ( car was worst then before, had a problem it did not before ). If you look at the files, the XXXX XXXX receipt ( doing business as XXXX XXXX ) is dated XX/XX/XXXX. I am given an estimate to do exactly the same service by another shop, with notes saying that XXXX did a bad job, from the XXXX XXXX XXXX on XX/XX/XXXX, which clearly shows what the merchant ( XXXX ) charged me for ( a rebuilt transmission ) was not given to me and the transmission still needed to be replaced as seen by the quote given by XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation