Consumer complaint received 2017-07-18
Company: CASH AMERICA INTERNATIONAL, INC.
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Pawn loan
Issue: Property was sold

Complaint:
I have been extending my pawn loan extensions since  XXXX . I had fell unto hard times and turned to getting pawn loans. I had sent a friend of mine to pay on my loan extensions one day because I was n't able to go and pay. When he went to the location a lady named   XXXX    assisted him she did n't never make the loan payments and told  XXXX  incorrect information to come back the next day and make the payment and that I would be okay. All of my loans forfeited the next day. I had contacted the manager  XXXX  @ store #  XXXX  he gave me a piece of paper with all the items that I had in pawn and said he would help me with my loans. On XX/XX/XXXX  I had spoke to   XXXX    again and he spoke to me and told me that I needed to put my jewelry back in pawn soon, I told him that I could do it the following Friday. I called again on  XX/XX/XXXX  The Assistant Manager  XXXX  answered the phone and told that all of my items were going to the floor for sale.She informed me if I was there by the  XX/XX/XXXX  I could put my jewelry back in pawn. I attempted to go that day, that morning I spoke to her to ask her how much did I need to bring she told me not to worry about the money and she would let me know what it was going to be and it was going to be what she had said and it was going to be higher than the pawn price I paid and also the gold price increased. She told me that she was in charge and what she said goes. I have been trying to contact the DM   XXXX   XXXX  , but I have been very unsuccessful. I had been extending these loans since  XXXX .
I had loans @ store #  XXXX  Cash America my loans were forfeited due to associate not making the payment I had to pay money to save my items and put my items back into pawn. Associate was given the money to make the payment but she failed to make the payment.
I had loans @ #   XXXX   items were forefeited and I had to pay a lot of money to put my items back into pawn to keep from losing them.
I had loans @ store #  XXXX  I was told I would be able to buy items back and were told this morning that my items were going to the floor for sale. I had been extending theses loans since  XXXX .
My loans had forefeited @ store #  XXXX  I was told by the Assistant Manager that him and the new manager would work with me and would allow me to buy my items back as long as I continuously picked up items, I spoke to the Assistant Manager today and he had told me that my merchandise had been put out for sale on the sales floor. I have the receipts where I have picked up items and bought back items. I had been extending these loans since  XXXX . My loans were forefeited due to associate not taking the payment and not making the payments I feel that it is unfair for me to suffer the consequences behind something that was n't my fault. Every manager that said they would work with me, but the situation changed. I do have supporting documents, andreceipts, and witnesses. I would like to have my merchadise back and replaced. Please assist me with this situation.
Their corporate office number is  XXXX . Two times the associates did n't make my payments caused my items to forefeit. I really hope that you can help me with this situation I really need your help. I really think I got an unfair deal with these people.
I will provide supporting documents.
  XXXX   XXXX     XXXX   XXXX   XXXX   XXXX    XXXX     XXXX , Texas  XXXX    XXXX   XXXX     XXXX

Company response to consumer: Closed with explanation