Consumer complaint received 2023-10-14
Company: DISCOVER BANK
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
First, let me say that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and your website is totally inadequate for a XXXX  or XXXX XXXX  to deal with starting with the password where you dont show what the person is typing in most financial institutions of a band net practice, and show what youre typing in. Its your password if youre XXXX XXXX XXXX and have XXXX XXXX XXXX XXXX you may not spelled right every time its nice to know instead of getting timed out so youre guilty of not being very user-friendly yourself. I hope you can do an adequate job in representing the consumer with these financial institutions because youre not doing an adequate job for that concern Now lets get on with the actual complaint, the complaint against Discover card dispute process, which only allows you four months from the time of purchase. They do have an exception process, which is not well published, and I dont have access to it where you can complain about products purchases, even after four months of the experience extenuating circumstances I think I have such circumstances because Ive been ill since XXXX when I had a XXXX XXXX was shortly after that diagnosed with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and have not been able to keep up with normal functions like complaining about my financial institutions so I want a exception If I do not receive an exception, then I think your process is broken, just like Discover cards, and I will take it to a higher authority like my state, senator and representative, who do care about XXXX  because theyre from the state of Florida The transactions and question are from a company called XXXX, which is a start up company trying to filter the plastic pollution out of our drinking water. They were funded by XXXX XXXX a very prominent XXXX television show, and XXXX XXXX very prominent investor invested in them, so I had some confidence that maybe they knew what they were doing and maybe XXXX do what he was doing in investing in his company but I think he made a big mistake from the very beginning, they were impossible to do business with and I tolerated a lot of aggravation, including not being able to get get the website to even work to purchase something for several weeks before parts finally purchasing quite a few products that I installed in my house they have yet to provide adequate proof that they are the best product on the market they say theyve done extensive testing with two universities and they publish the results but no independent Agency that I know of is tested their product and showing that it lives up to their claims. nonetheless, I purchase the product and had trouble with them from the start. They dont have a customer service process that works. You cant get anybody on the phone. Their robot chat capability doesnt work And their promise of a discount for a subscription for replacement filters is broken I cant get on the website and edit it to make it correct I complain about this several times and Ive gotten nowhere with him because you cant talk to you and then they dont have adequate service representatives. I think theyre in financial trouble and are trying to sell as much product as possible to bolster the company at the same time they dont have enough people to actually service their customers And Im not being serviced adequately I wan na returning tire products that I want to be compensated for it. I dont wan na return it and I want to be compensated for it because of the aggravation Ive gone through I dont want to uninstall something that Ive already installed its not fair to the customer. I dont think it works adequately because theres no proof that it works adequately, so I want to dispute all charges that have been made against my Discover card to XXXX starting in the XXXX timeframe of this year during XXXX XXXX XXXX 
Let me point out here that your website doesnt work adequately Im trying to publish this so others dont get hard by this company and your publish button doesnt work properly. I have a new XXXX so I know its not an XXXX problem. Its a website problem fix it. I complain about this and several other complaints that made nothings been done about it. 
If youre going to represent the consumer, then do it in an adequate fashion bike by being responsive to problems with your website through other problems that Ive run across in addition to the two that I pointed out already but I wont go on and on because obviously you didnt user tested or tested real customers before you published it, which is a beena The industry and youre part of the bane

Company response to consumer: Closed with explanation