Consumer complaint received 2021-04-15
Company: BBVA FINANCIAL CORPORATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
oK ON XXXX XXXX XXXX, mY BANK BBVA, DECIDED THEY NEEDED TO STEAL MONEY BASICLY RIGHT FROM MY CHECKING ACCOUNT. aROUND A WEEK AGO I HAD RECEIVED A CHECK FROM A SURVEY COMPLETION I HAD DID ON-LINE, I UNDERSTAND THERES A TON OF SCAMS OUT THERE AND WAS PRETTY SURE THIS WAS ONE OF THOUGHTS ATTEMPTS. bUT I DEPOSITED THIS CHECK KNOWING THAT AND AT THE SAME TIME I INFORMED MY BANK OF THE SITUATION ABOUT THIS CHECK. IT WAS FOR {$1800.00}. a lot OF MONEY BUT HERES WHERE IT GETS TO BE THEFT. AFTER EXPLAINING TO MY BANK THROUGH SURERED MESSAGING ON THERE WEB SITE, TO CANCEL THE DEPOSIT OF THIS CHECK, AWARE OF THE XXXX CHARGE OF THE CANCELLATION FEE, THEY DID NOT RESPOND AT ALL, NON-STOP THE DEPOSIT OF THIS CHECK, THERES THE FIRST PROBLEM AS MY BANK THERE ( i THOUGHT AT LEAST ) SUPPORT TO PROTECT MY MONEY AND MY ACCOUNT.CORRECT? SO IF I FEEL A CHECK IS SUSPISHIUS, AND ASK THEM TO CANCEL ANY DEPOSIT OF ANY CHECK I DEPOSIT, INTO THE ATM, SHOULDN'T THEY PROCEED WITH MY REQUEST, BEFORE SOMETHING WORSE HAPPENS. WELL NOT ONLY DID THEY NOT CANCEL MY REQUEST OF THIS CHECK, OF COUSE IT " BOUNCED '' AND CAME BACK AS " NOT ENOUGH FUNDS INN ACCOUNT '' OK FINE PROBLEM # 2, KNOWING THEY DID ABSOLUTELY NOTHING ABOUT STOPPING THIS CHECK I TRANSFORMED {$2000.00} FROM MY SAVINGS TO MY CHECKING THAT MORNING OF XX/XX/XXXX, BEFORE THE PROCESSES OF THE CHECK BOUNCING, TO COVER THE LACK OF RESPONSIBILITY ON MY BANKS SIDE TO CANCEL THE CHECK. NOT ONLY DID THEY NOT CANCEL IT, BUT THEY ALSO POSTED IT AS CLEARED FOR 2 DAYS. sO PROBLEM # 3, I CHECK MY ACCOUNT AT THE END OF THE DAY ON THE XXXX AND THERE XXXX WORTH OF XXXX OVERDRAFT FEES FOR DEBITS i HAD MADE, BECAUSE OF A CHECK THAT WAS RETURNED FOR {$1800.00}. WELL KNOCK ME UPSIDE THE HEAD AND CALL ME A XXXX. YOU'RE GOING TO CHARGE ME FOR A RETURNED CHECK THAT I TOLD YOU WAS GOING TO NOT CLEAR, AND I TRANSFORMED MONEY TO COVER THE CHECK, JUST IN CASE, AND TO TOP IT OFF I HAD ANOTHER {$3000.00} IN MY SAVING YOU COULDN'T OF JUST ROLLED OVER OR XXXX, MAYBE EVEN CALL ME, TO COVER THIS XXXX CHECK I TOLD YOU TO CANCEL. XXXXM SORRY BUT THAT IS JUST AS MUCH AS THEFT FROM A HACKER AS IT IS BBVA STEALING MONEY STRAIGHT OUT OF MY ACCOUNT. I WILL NOT STAND FOR THIS AND IT IS COMPLETELY WRONG AND XXXX. I WORK HARD FOR MY MONEY AND TO THINK YOU'RE JUST GOING TO STEAL IT FROM ME WITH SOME STUPID REASONING ABOUT OVERDRAFT WHATEVER, I DONT THINK SO. SO I PROCEEDED WITH CALLING THEM THE NEXT MORNING AND AS I GOT IN TOUCH WITH A REP WITH THE COMPANY AND HE WAS GOING OVER MY ACCOUNT AND HEARING MY REASONING ... ..CLICK, HE JUST STRAIGHT HUNG UP ON ME SO I WAITED FOR A CALLBACK ... NOTHING, SO I WANT MY {$160.00} BACK AND IF THEY FEEL THERE RIGHT, THEN YOU CAN BET I WILL CALL MY ATTORNEY, AND SUE THE XXXX OUT OF THERE CORPORATE COMPANY. IF THERE MY BANK, AND TRULY CARE ABOUT THERE CUSTOMERS AND PROTECTING THE CUSTOMERS MONEY THEN, THAT IS THE WORST EXAMPLE OF THAT I HAVE EVER SEEN. I WANT MY MONEY BACK, AND I WON'T STOP TILL I GET IT. THANK YOU. 

XXXX XXXX BELOW IS A SUMMARY OF THE LEDGER XXXX XXXX XXXX ONLINE BANKING TRANSFER FROM ACCT XXXX Posted {$2000.00} {$850.00} XXXX  XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$24.00} DEBI T FOR CHECKCARD XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Posted - {$32.00} - {$1100.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$37.00} DEBI T FOR CHECKCARD XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX Posted - {$32.00} - {$1100.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$82.00} DEBI T FOR CHECKCARD XXXX XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX Posted - {$32.00} - {$1000.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$5.00} DEBIT FOR CHECKCARD  XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX Posted - {$32.00} - {$1000.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$270.00} DEB IT FOR CHECKCARD XXXXXXXX XX/XX/XXXX STA TE OF CALIF DMV INT XXXX Posted XXXX {$32.00} - {$1000.00} Information : Insufficient Funds Warning XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Pending - {$21.00} XXXXXX/XX/XXXX XXXX XXXX RETURN ITEM CHARGE BACK Posted - {$1800.00} - {$980.00} Information : Insufficient Funds WarningXX/XX/XXXX XXXX XXXX XXXX XXXX Posted - {$15.00}XX/XX/XXXX ONLINE BANKING TRANSFER FROM ACCT XXXX Posted {$2000.00} {$850.00}

Company response to consumer: Closed with explanation