Consumer complaint received 2023-01-26
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I bought a XXXX XXXX from XXXX XXXX XXXXXXXX XXXX in XXXX of XXXX. I was charged {$25000.00} for this vehicle even though it's retail value was les than {$15000.00}, and this was through their in house financing company called XXXX XXXX XXXX XXXX. They also hit me with a XXXX  % interest rate. They did tell me after a year of payments I had the option to refinance or upgrade to another vehicle. At the time it was the height of the pandemic, our other car had broke down, we had just gotten over XXXX, and my wife was due to have a major XXXX in XXXX of XXXX. We didn't have a lot of other options so they pretty much used that against us. There was about {$2500.00} worth of repairs that needed to be down on the vehicle and they had wrote me out a " We Owe '' statement saying these issues would be fixed. After purchasing the vehicle XXXX XXXXXXXX auto Connection kept the vehicle basically through XXXX and some of XXXX saying they were trying to fix it and use their " warranty '' so that they weren't out of pocket for fixing it. They didn't fix the major issues because they didn't use their in house service center, they sent the vehicle to a service center XXXX  miles away that was some oil change place. The only thing they did was change the cabin filter and put a new brake caliper on the front of the vehicle. By this time, I had already had to borrow a car to take my wife back and forth for XXXX appointments and for the XXXX stay after her XXXX. XXXX XXXX basically told me there was nothing else they were going to do to fix the vehicle. The vehicle needed new headlights because they were melted on this inside, new wheels and tires because rims were bent, a new rear axle shaft, new brakes, calipers, rotors in all XXXX wheels, and a new blower motor. I ended up having to pay for and do all this myself. I eventually filed a complaint with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX and they basically made XXXX XXXX write a check to me to pay all the parts. Since then, I have only missed XXXX  payment due to having XXXX and an agreement was signed with XXXX XXXX XXXX to remedy this. Other than that, I haven't been late on any payments and always paid in full. I have had to make a XXXX  of arrangements and their financial department likes to play games and pretend to forget arrangements had been made. So fast forward to now, I need to shop for another vehicle. I got to another local dealership and they say they can't help me due to what XXXX XXXX XXXX XXXX has been reporting to the credit bureau. I looked at my credit reports and it shows that you have a XXXX  % interest rate and pay $ XXXX monthly for this vehicle. It also shows that I have missed/they haven't report over half of my payments. This has completely destroyed my chances of getting another vehicle that I desperately need and I'm fairly sure XXXX XXXXXXXX XXXX did this intentionally so that I wouldn't qualify to refinance for a lower payment or interest rate and that I'd have to keep paying what I currently pay ( $ XXXX  monthly ) for the next XXXX  years. I have payed in almost or right at {$14000.00} to this company and all they have been doing is putting most of my payment toward interest. I still show to owe them {$18000.00}. The vehicle XXXX XXXX and trade in value is less than {$10000.00}. I no longer want to deal with this company and it seems like what they did to my credit history. this is a willfully violation of my rights under the FCRA and I will seek legal counsel and it damages if need be

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief