Consumer complaint received 2022-04-28
Company: Rocket Mortgage, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Good Afternoon Not sure if this is the right place to file my complaint, but I will try. 
I keep getting emails from quicken loans and many of its subsidiaries about new loans, and refi 's. I get about 4-5 emails a day. The address me as XXXX, or XXXX XXXX. Highly unprofessional. There is a link to unsubscribe but it does not work. I tried to email them back but it gets bounced back as a bad address Please see sample email : XXXX, You could pay off your mortgage faster! [ XXXX ] XXXX XXXX at XXXX PM XXXX  message Quicken Loans XXXX To : XXXX XXXX XXXX To protect your privacy, has blocked remote images in this message. Show images XXXX XXXX, We hope this email finds you well! As we write this, with today 's rates, it may be the perfect time for you to consider refinancing. Quicken Loans is ready to help you look at your options before it's too late. 

VIEW NOW This is an advertisement Rocket Mortgage , LLC, ( XXXX Quicken Loans ) ; XXXX  # XXXX ; XXXX  XXXX XXXX XXXX. Licensed in XXXX states. AL License No. XXXX XXXX, XXXX XXXX. XXXX. XXXX, TX : XXXX XXXX XXXX, XXXX, MI XXXX, ( XXXX ) XXXX ; AZ : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX, Mortgage Banker License # XXXX ; CA : Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law ; CO : Regulated by the Division of Real Estate ; GA : Residential Mortgage Licensee # XXXX ; IL : Residential Mortgage Licensee # XXXX Dept. of Financial and Professional Regulation ; KS : Licensed Mortgage Company MC.0025309 ; MA XXXX Mortgage Lender License # ML XXXX ; ME : Supervised Lender License ; MN : Not an offer for a rate lock agreement; MS : Licensed by the XXXX  Dept. of Banking and Consumer Finance ; NH : Licensed by the NH Banking Dept., # XXXX ; NV : License # XXXX ; NJ : XXXX XXXX Rocket Mortgage , LLC , XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX, ( XXXX ) XXXX, Licensed by the N.J. Department of Banking and Insurance . ; NY : Rocket Mortgage , LLC, XXXX XXXX XXXX, XXXX, MI XXXX Licensed Mortgage Banker-NYS Department of Financial Services ; OH : MB XXXX ; OR : License # ML-1387 ; PA : Licensed by the Dept. of Banking License # XXXX ; RI : Licensed Lender ; WA : Consumer Loan Company License CLXXXX. Conditions may apply. XXXX Rocket Mortgage, XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX Rocket Mortgage , LLC ( XXXX Quicken Loans ). All rights reserved. Lending services provided by Rocket Mortgage , LLC, a subsidiary of XXXX XXXX XXXX XXXX ( XXXX : XXXX ). Quicken Loans is a registered service mark of XXXX XXXX, used under license. 
To no longer receive emails from Rocket Mortgage unsubscribe here. For the best client service, we record and monitor your communications ( e.g., phone, email, chat, our website ) with us. 
This message was intended for : XXXX XXXX were added to the system XX/XX/XXXX. 
For more information click here. Update your preferences Unsubscribe | Unsubscribe via email XXXX XXXX XXXX XXXX, TX XXXX

Company response to consumer: Closed with explanation