Consumer complaint received 2023-06-22
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
I have been attacked by XXXX XXXX Nationals working at Financial Institutions and Banks. This month I have been the victim of racially motivated attacks by Barclays Bank and XXXX  XXXX XXXX employees resulting in the theft of money from my XXXX XXXXXXXX XXXX account ending in XXXX. The hate crime also resulted in false credit reporting by Barclays Bank which misreported the Balance for my Credit Card and falsely and negatively impacted my Credit Score. 

Summary of Theft and Financial Hate Crimes by Barclays Bank and XXXX XXXX XXXXXXXX XXXX ) On XX/XX/2023 I made two payments to Barclays Credit Card XXXX Card ... XXXX. Payment XXXX {$1000.00} Confirmation number XXXX Payment XXXX {$660.00} Confirmation number XXXX The two most recent payments to Barclays Bank totaled {$1600.00} on this day but I believe there is a history of this that exceeds {$20000.00} USD in stolen money for me alone and this type of activity results in the XXXX XXXX XXXX  stolen from other XXXX and XXXX customers like me impacted by this type of payment fraud. 
XXXX ) On XX/XX/2023 Barclays Bank sent an email confirming they had successfully received the payments ( see attached ) XXXX ) The Total of the Payments successfully made to Barclays that month were posted on my Account Summary ( see attached ) XXXX ) The {$1600.00}. was deducted from my XXXX  XXXX XXXX Account XXXX ) Mysteriously on XX/XX/XXXX Barclays Bank said they " Returned '' the Payments they received from XXXX XXXX XXXX ( see attached ) with the reason code " Unable to locate external '' even though the account was validated at the time of setup. 
XXXX ) I received no email from XX/XX/XXXX, to XX/XX/XXXX indicating any account wire transfer issue or a Return of Funds XXXX ) On XX/XX/XXXX I noticed that XXXX XXXXXXXX XXXX had suspiciously Deleted all Transaction history in the account used for payments between XX/XX/XXXX and XX/XX/XXXX. Even though Barclays Bank claims to have " Returned '' the funds they received from XXXX XXXX XXXXXXXX. 
XXXX ) The {$1600.00} paid to Barclays is missing from my XXXX XXXX XXXXXXXX Account and has not been credited on my Barclays Bank Credit Card. This money has been stolen. 
XXXX ) When I requested the ACH and/or EFT Wire Transaction Details for the Transaction Barclays refused to provide these details for research. 
XXXX ) As of today, the Barclays Credit Card Statement Summary is not Correct. The payment transactions made are listed as " Returned '' but I have not been received any funds returned even though Barclays did confirm receiving the payments- please investigate this coordinated theft and hate crime on me, a XXXX Credit Card holder I have requested the Wire details on several occasions and Barclays bank has refused to provide me with these details for investigation and research on the missing funds. 

Reference : Unable to locate external Account ... XXXX {$1000.00} ON STATEMENT AS Unable to locate external TRANSACTION DATE Thursday, XX/XX/2023 POST DATE Tuesday, XX/XX/2023 PURCHASED BY XXXX XXXX Unable to locate external Account ... XXXX {$660.00} ON STATEMENT AS Unable to locate external TRANSACTION DATE Thursday, XX/XX/2023 POST DATE Tuesday, XX/XX/2023 PURCHASED BY XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation