Consumer complaint received 2020-04-02
Company: TRANSWORLD SYSTEMS INC
State: MO
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I disputed the debit with the company in writing. They did not respond to my correspondence. Instead they turned it over to Transworld XXXX. 

Transworld XXXX is calling me at work on a phone that I use for business. I have repeatedly informed them to not call me at this number ( 3 times over the past month ). I have supplied them with my home phone number to discuss this matter, so they do have a way to contact me. 

Each time I've called them because the call I am receiving is a robo call instructing me to contact one of their agents by name. I do not speak to this person the recording lists when i call back.

Whomever answers the phone i inform them that the number they're calling, I provide them with the number I'm informing them not to call, is a work cell phone number used only for business. My employer does permit calls relating to personal matters during business hours. That disciplinary action can be taken if employees are found to be doing so. 

They can call me at my home and I provide that number to them giving them the hours I am available at that number and if they call outside that time frame they will not be able to reach me. I asked them to repeat the number the last 2 times I called to make sure they have the correct number. That's for both the number they're calling and the number I gave them to call. Each time they ask me to please give them 24 hours to get the number changed in their system and that I may receive another call before it gets changed. I acknowledge that, thank them, and end the phone call.

The last two times, after they go through their script about it taking 24 hours, I inform them that I've been told that the last time ( s ) and it's been over a week and I'm still receiving calls. They apologize and tell me it will be taken care of. 

These calls are daily, everyday I get one between XXXX hours and it's not always from the same number. Sometimes it's a XXXX number sometimes it's from a local area code XXXX or XXXX. 

I understand given the climate in today 's world things may take a bit longer to get accomplished. This has been going on now for over a 6 weeks. I think that's more than enough time. They have now officially had an impact on my professional life.

My Manager has taken note of these calls. Since I use this number for business I always take the call only to hear this recording. I hang up immediately but it has happened in front of him more than once. The guy is a " donkey '' and doesn't care about what I've done to get them to stop or that its beyond my control. 

He blew it out of proportion this week passing me over for a pay raise that I have been due for over 6 months. Referencing these phone calls as not only disrupting my work responsibilities but explaining why would he promote someone to manage a department when he can't even manage his personal life. Was this a XXXX   reason to do that, yes it is but he did it just the same. Now I'm livid and I want reparations for the damage they caused.

Company response to consumer: Closed with explanation