Consumer complaint received 2023-01-20
Company: JPMORGAN CHASE & CO.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Didn't receive services that were advertised

Complaint:
Greetings, I am now XXXX years old and XXXX of them I was an employee of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX with a career from a sales representative to a manager of a large region. I did everything possible so that the company could help people with XXXX and XXXX and I am proud of it. I do not belong to any political parties, I am not under the sanctions of the United States and the XXXX XXXX. Today I am contacting for you for the following reason - my money was blocked and now I dont see any other way to get them back except for a personal appeal to you. 
My correspondence with the bank in an attempt to solve the problem is stated below. 

In response to your application No. XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX ( hereinafter referred to as XXXX XXXX XXXX XXXX the Bank ) sends the documents requested by you. 
The Bank also draws your attention again that it executed the transfer amount of XXXX dollars XXXX cents in accordance with your order for the transfer of funds dated XX/XX/ to the details specified in it. The funds were debited from account No. XXXX, the Bank 's obligations to transfer funds were fulfilled in full. 
XX/XX/ correspondent bank of JP Morgan Chase Bank N.A. sent to the Bank a XXXX message XXXX with the following content PLEASE BE ADVISED THAT WE HAVE NOT EFFECTED THE ABOVE MENTIONED TRANSACTION AS IT IS UNDER REVIEW BY OUR COMPLIANCE DEPARTMENT FOR A POSSIBLE SANCTION OR JPM RISK POLICY ISSUE. OUR LEGAL COMPLIANCE DEPARTMENT HAS REQUESTED YOU PROVIDE THE FOLLOWING INFORMATION : THIS TRANSACTION HAS ALERTED AGAINST SDN [ 1 ] PROMSVYAZBANK PLEASE PROVIDE THE DETAILED PURPOSE OF PAYMENT AND OFAC [ 2 ] REGULATIONS, AUTHORIZATIONS, AND/OR LICENSES UNDER WHICH THIS PAYMENT IS AUTHORIZED. PLEASE BE ADVISED THAT WE CAN NOT TAKE ANY ACTION REGARDING TRANSACTION INSTRUCTIONS HELD UNTIL THE REQUESTED INFORMATION HAS BEEN PROVIDED AND REVIEWED BY OUR LEGAL COMPLIANCE DEPARTMENT. IF A RESPONSE IS NOTRECEIVED WITHIN A TIMELY MANNER, THE FUNDS COULD BE BLOCKED/REJECTED IN ACCORDANCE WITH THE SANCTIONED PROGRAM. PLEASE ENSURE TO QUOTE OUR JPMORGAN REFERENCE IN YOUR REPLY. REGARDS, SANCTIONS SERVICE INVESTIGATIONS. 
In response to a message from JP Morgan Chase Bank N.A. The bank explained that the purpose of your transfer is to transfer your own funds to an account with XXXX XXXX, there are no restrictions or sanctions against you. 
However, on XX/XX/, the Bank received the following message PLEASE BE ADVISED JPMORGANCHASE BANK N.A. IS REQUIRED UNDER THE U.S. TREASURY DEPT. ASSET CONTROL REGULATIONS TO HOLD THE XXXX DUE TO XXXX IT APPEARS ON A DESIGNATED BLOCK LIST PROVIDED BY THE U.S. TREASURYS OFFICE OF FOREIGN ASSETS CONTROL. THE FUNDS ARE NOW IN A JPMORGANCHASE BANK N.A. BLOCKED ACCOUNT. WE CAN NOT RELEASE THE FUNDS TO THE BENEFICIARY NOR CAN WE RETURN FUNDS BACK TO YOU UNLESS YOU OBTAIN A LICENSE [ XXXX ] FROM THE TREASURY OFFICE. 
The Bank has submitted an application to OFAC to release the funds, as well as additional information about the transfer, but to date the OFAC License has not granted. 
Please note that after the Bank debited funds from your bank account in accordance with your Application, the Bank did not have any rights and real opportunities to control the relevant transfer, however, it provides all possible assistance to unblock the funds subject to the procedure specified by the foreign state. 
In addition, we inform you that the original response to your written request was send by mail. 
We hope that we were able to clarify the situation. 
Ive attached FILES for your review. 

Believe me, this is serious money for me and my family. I would very much appreciate your attention to this matter. 

Yours sincerely, XXXX XXXXXXXX XXXX XXXX

Company response to consumer: Closed with explanation