Consumer complaint received 2019-01-15
Company: WELLS FARGO & COMPANY
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Wells Fargo has had a rep reach out to me as I was going through mediation to resolve fraud yet again by Wells Fargo ,Wednesday at XXXX XXXX XX/XX/XXXX this rep knew the exact dollar amount that I settle the first time with Wells Fargo for opening a checking and a savings account with out my permission and my knowledge,this rep used intimidation to discourage and keep me from going through mediation,I have had a report filed and he has been reported he is not to contact me in no way ,contact will be a warrant issued ,Wells Fargo has took this second time after I was ask to give Wells Fargo a second chance ,I opened a new checking and savings account and a secured credit card of XXXX  dollars ,I found that Wells Fargo after I deposit my settlement check into the account that I went to swing illegal activity,Monet was being taking out with out me knowing ,I went into the branch and called customer service and fraud department,treated with extreme prejudice because of what Wells Fargo did the first time ,held on the phone for hours at a time ,avoiding the question I would ask ,or transferred all over the place ,I went into the branch treated very badly ,the manager avoided speaking to me and decided to go into the back for 3 hours until I left and told customer service not to help ,as soon as I mentioned what was taking place on my acount no one wanted to help and for a fact Wells Fargo knew what they were doing by taking money out of my account with out my knowledge and wouldnt think I would find out ,but in fact I did ,immediately with drawed my funds left the branch and I had a phone with 45 minutes wanting to know why I took my funds out of my checking account this was a call of intimidation there was still some money it was closed all the way out but yet I got an intimidating phone call ,that was very suspicious,I did file a police report the first time on fraud by Wells Fargo ,now this time tested even worse Im tired of excuses ,Wells Fargo is using intimidation tactics to keep customers from filing any settlement or legal action to resolve any matter ,this individual was told by communication he is not to call me or get in contact or he will go to jail ,I have consulted an attorney on this matter but as of right now I have not hired and legal counsel but still in favor to do so ,I have proof that a woman from mediation a few days ago said my case was approved and it was moving forward in the mediation process ,but was lied to I have all calls recorded at my knowledge,reference state of Georgia legal right to record as long as Im part of that conversation,this mediation was set up for this matter t be resolved and that in fact was waiting on a mediatior to be assigned to my case ,was lied to and this was changed turned over for me t contact fraud department when I already veen that process and nothing was done ,I have also reached out to an investigator from the news media to give this story to ,other consumers new or come forward,because if Im being intimidated not to settle of find some legal remedy to help with this matter than I will have them run this story I been through enough with Wells Fargo,I will if not resolved by mediation or settlement to my satisfaction I will hire this attorney to resolve my matter for this case in open court ,XX/XX/XXXX I spent well over 4 hours on the phone with numerous departments from Wells Fargo to resolve and to get my case back on track ,I was told to get an attorney if I wanted to sue ,was treated with disrespect,this is my last time and course with Wells Fargo as my legal rights I will file for a law suit ,so you know who ever reads this to understand any individual or customer can file an individual case to sue any bank or financial institution for recovery of damages,you do not have to go through class action ,so you know I know the difference,I want this matter resolved and damages recovered ,Wells Fargo also committed insurance fraud and made the first attempt to open a regular credit card in my name ,Wells Fargo insurance broker took money out of my account with out my authority and did not bind insurance on my vehicle I specifically told that insurance broker to take it out the following next Friday that I would change over my insurance, he committed fraud by taking it out I called the insurance company they agree that this broker did in fact comitt insurance fraud took the money but never put insurance on the vehicle I had ,that wa never resolved to my satisfaction,the first attempt to open a credit card was done Witt I first got with Wells Fargo ,the rep inside the branch bug me to open another checking and  a savings account and kept wanting me to open a credit card I said no thats when I left and I got a notification from Wells Fargo about both accounts being opened ,then I also find on my credit report that this rep checked my credit without my authorization and ran my credit to try to open a credit card I had to file a police report and send it into XXXX and XXXX to have it removed which took me time sense this rep that settled the car the first time did not do his job ,  I did in fact when I gave Wells Fargo a second chance I opened a secured credit card to rebuild my credit that Wells Fargo damaged and I have not recovered ,Wells Fargo took a disputed charge of XXXX dollars after finding out that I took my funds out my checking account Wells Fargo closed the account they placed the XXXX  dollars which he nothing to do with my checking account put on my credit card and told me to pay it or theyll close my account XX/XX/XXXX I made a payment so short time after I did thats when Wells Fargo committed fraud by placing an amount on my credit card ,I have reached out or Wells Fargo numerous of times or resolve they have not ,Wells Fargo has ruined my credit and has ruined May chamce for me to better my life or get a better job ,if not resolved I said it and now I will if not resolved I will file a law suit to recover all damages that pertains to this matter and every matter I have discussed in this complaint here on in and this complaint with be also given to any attorney that I will hire if not resolved and I will not provide any names or numbers law enforcement has what information I gave them if I should decide to seek and charges on the individual that called me from Wells Fargo .please have someone reach out to resolve this matter as I requested my settlement amount is inclosed in this complaint below ,so please have a rep from mediation reach out to me with the number I will provide in this complaint,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief