Consumer complaint received 2023-05-08
Company: Unisa, Inc
State: VA
Product: Student loan
Sub-product: Private student loan
Issue: Getting a loan
Sub-issue: Confusing or misleading advertising

Complaint:
I am writing to file against the school XXXX XXXXXXXX XXXX/Unisa XXXX This school has had numerous court cases for deceptive practices and fraudulent actions. I submitted a borrower defense application to the Department of Education in XX/XX/XXXX and recently it was approved with 100 % student loans forgiven which has helped me tremendously and I was refunded for all payments that were made to my federal student loans previously. However, I am writing about the institutional XXXX in-house financing loans associated with XXXX XXXX XXXX 

XXXX XXXX misled me with their financial aid processes and their financial aid advisors. I was informed when I attended there ( XX/XX/XXXX ) that my salary at the time resulted in me having to pay a XXXX XXXX monthly payment while I was enrolled and upon graduation that I would have 5-10 payments remaining post-graduation. The financial aid advisors told me that the XXXX XXXX monthly payments were going toward federal student loans. However, I found out post-graduation that these payments were going to the XXXX institutional loan. As I made the XXXX XXXX monthly payments, I never received any monthly statements on my current balance or what I had paid toward the student loan. It was not until post-graduation that I was informed by Great Lakes student loan servicer that I had a XXXX + student loan balance and that no payments had been paid toward the loan. As previously stated, I was informed by the financial aid advisors at XXXX XXXX that I have no more than 5-10 payments remaining. Shortly, after the Great Lakes student loan call, I received a call from XXXX XXXXUnisa stating thaXXXX they were collecting a debt and referenced XXXX XXXX and the XXXX  loans. I was only informed about federal student loans and had no idea of the XXXX  institutional loans. They informed me of the debt that they had and the monthly payments that they were seeking which was {$140.00} a month. I have consistently made on-time payments to XXXX XXXX/Unisa XXXX XXXX XXXX XX/XX/XXXX ( since I found out the {$150.00} a month was not going to the federal student loans ). The XXXX XXXXUnisa wrote off the remaining {$3600.00} XX/XX/XXXX. Although, I am aware that my borrower defense application did not include institutional loans. Due to the deceptive and fraudulent practices that were found against XXXX XXXX prompted me to seek additional information from XXXX XXXXUnisa regarding the XXXX  institutional loan. I asked if they could provide me a copy of a master promissory note to that XXXX institutional loan and they mentioned that they did not have a copy of the master promissory note at all. They were not able to provide any additional details regarding the XXXX loan. I am seeking to be refunded for the payments that were made to the XXXX institutional loans that were made from XXXX through XX/XX/XXXX. Under the law, legally there should be a master promissory note associated with that loan or they should not be able to collect any payments due to no legally binding agreement. I never received any documentation or have any record of loan agreements for the XXXX  institutional loan. I can provide any documentation regarding what has been paid toward the XXXX  institutional loan and the dates of the payments made.

Company response to consumer: Closed with explanation