Consumer complaint received 2022-07-17
Company: JPMORGAN CHASE & CO.
State: MA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I paid a fraudulent moving company XXXX XXXX XXXX and XXXX XXXX XXXX via XXXX and my checking account via check, a total amount of {$1800.00}. XXXX payments went out the amount of {$300.00} XX/XX/XXXX, and amount of {$900.00} XXXX XXXX. I paid them via check the first time {$100.00} XX/XX/XXXX. I know this adds up to {$1300.00} but we did pay them a total of {$1800.00} so far. Not sure if the other {$500.00} was paid via check or XXXX as well. The moving company took our things XX/XX/XXXX, increased the amount of the binding estimate by more than double the amount, are holdings our items hostage, and now are claiming that another fraudulent company took our things. At this point, we do not think we will see our items again. I contacted Chase customer service, and they did not want to refund us the amount of {$1800.00}. Even if they could refund us {$1300.00} that would be fine. Attached is a more detailed description of what they did to us. 

My husband and I are recently victims of a moving scam. The moving company took approximately {$19000.00} dollars worth of goods and have not returned the items to us. We just relocated from XXXX XXXX XXXX. The moving company stole our property from XXXX  XX/XX/XXXX. We just filed two police reports for harassment in XXXX  because they called my husband and threatened to continue to hold our items hostage if we do not pay a certain amount, and today they contacted me via text message and phone from number XXXX claiming that someone else is identifying themselves as their company. The person who texted me goes by the name of XXXX, and did not provide a last name. At this point, my husband and I think the moving company are not going to return our items to us. 

XXXX XXXX XXXX, or XXXX XXXX XXXX, XXXX XXXX XXXX under XXXX XXXX XXXX XXXX are scamming us during our move from XXXX  to XXXX XXXX. Initially the binding estimate was appx in the {$1800.00} to {$2000.00} with a guarantee that it would not go up, then it went up to {$2300.00} a week before our move which we had no other option to agree upon. The second binding estimate went up because of the amount of boxes my husband and I thought we were going to pack which was 60 boxes. We ended up packing only 15 to 25 boxes and threw away a lot of our furniture. They initially agreed on a {$500.00} deposit and then XXXX made us pay a {$900.00} dollar deposit to hold our moving space. They said they would take 50 percent at pick up and 50 percent of the amount due at drop off. They picked up our things XX/XX/XXXX, and informed us via text message that we owe {$5300.00}. They threatened us to hold our stuff ransom if we do not pay 60 percent of the amount up front. I told them I only agree with the binding estimate amount. So far we have paid them {$1800.00} in total including the deposit. They have not e-mailed us a receipt of the second {$900.00} we XXXX  recently to them and have not updated us with delivery information. We have been paying them through XXXX. They changed their XXXX  e-mails multiple times, refused to take credit or debit card. First man I spoke to was XXXX with no last name provided. I also spoke to XXXX with no last name provided, and recently spoke to XXXX with no last name provided. The only full name of a person I spoke to was XXXX XXXX. A woman named XXXX called me the next day after the movers picked up our stuff trying to haggle my husband and I for more money and send us an e-mail harassing us and threatening us that they will hold our stuff ransom if we don't pay them what they want. This has caused emotional and financial stress for my husband and I. We are starting new, buying new furniture and things we need to survive and to get by. One of the reasons I was desperate to hire movers, because I broke my foot XX/XX/XXXX and they took advantage of my XXXX. Numbers they use - XXXX, XXXX, XXXX, XXXX. Website they use, XXXX XXXX XXXX They also picked up our things from a rental truck, not a legitimate XXXX XXXX XXXX truck. More information, XXXX  XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX TX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX : XXXX XXXX payments were going to XXXX XXXX XXXX XXXX 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and they have a lot of negative reviews on XXXX. XXXX, a man we interacted with from XXXX XXXX XXXX, actually is identified in one of the reviews from XXXX XXXX XXXX XXXX XXXX 

XXXX XXXX XXXX XXXX XXXX - 17 Photos & 31 Reviews - XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL - Phone Number- XXXX Thank You!

Company response to consumer: Closed with explanation