Consumer complaint received 2019-04-09
Company: PNC Bank N.A.
State: PA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/19 I went to the PNC branch on XXXX XXXX to withdraw {$6000.00} out of my savings growth account. The teller XXXX XXXX asked me what I needed it for, I told her person use. I had my ID, debit card and gun ID showing who I was. She claim that she didn't have that on hand and couldn't honor it. I then ask to speak to the manger that was there. A XXXX XXXX manger was very rude and told me she couldn't honor the request as well because they didn't have that on hand. I was kinda upset because I had the amount of money in my account and they wouldn't let me withdraw it so my tone in my voice was kinda concerning and asking why but remained respectful. So I asked could I take {$2000.00} out of my savings growth account. XXXX XXXX denied my request and said had the right to Denned my request. I left out the bank and called PNC customer call center and filed a complaint and ask could the person that's in charge of that branch to give me a call. Around XXXX EST the same day a man name XXXX gave me a call and said he manages the federal branch that I a issue with. He started off asking me what happen. I explained to XXXX what happen. He asked me " you were unable to take anything out the account and I told him no. He apologized and said he I should of been able to take something out my account and would talk to both of them and that he was sorry. So on XX/XX/19 I went to the pnc branch on the southside @ XXXX when they open and walked to the counter and told the teller that I wanted to withdraw money from my growth savings. She started off by writing my name on the withdraw slip. She asked me what I was doing with it I told her personal use. When looking at her name tag it was the same person from XXXX XXXX XXXX XXXX. I said you are the same person from federal that I spoke to XXXX about. As soon as I said that she said I'm denying the transaction. I said why I have the money in my account. You have my ID and debit card. That's verifying who I am. Then XXXX got up and left her teller station and got the branch manger XXXX   from the southside branch which was very nice. XXXX Walked over to the teller station with XXXX and asked what I need the money for I told her personal use and I might by furniture. XXXX Said ok and told XXXX that she can do the transaction. XXXX told her that she didn't want to do the transaction. XXXX said it's fine XXXX, I'm here and verify his account & I'm giving you permission to perform the transaction. XXXX said she was not comfortable. I then told XXXX that I would like XXXX to give me a call because I feel like I'm being treated wrong, and being discriminated because I am XXXX and I had The proper ID, plus the money was available at the bank. And I have it in my account. I don't see what the problem is. Plus this is the second situation with the same person. She was familiar with me, XXXX said he would talk to her. I really feel like she has something against me, you could tell by her body language. I was embarrassed because people in the branch was looking at me like I was doing something wrong. All I wanted to do was take out my money.I was no rude nor disrespectful. I even cried about the issue and I want something done and I want to file a civil complaint about pnc because this is not right.

Company response to consumer: Closed with explanation