Consumer complaint received 2022-10-05
Company: Chime Financial Inc
State: NY
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
My name is XXXX XXXX Im a victim of unemployment fraud I have been going back and forth with department of labor since XX/XX/XXXX I filled my unemployment in XXXX of XXXX I had issues with my account with trying to login for months when I started my account late may or XX/XX/XXXX I finally got assistance with my account Around this time they reset the account for me and I was able to proceed with my application I was missing my social security card so I had to order a new 1 So I sent my Id and my passport information to dept of labor They told me they needed my social security card So I had to order a new one, do to the pandemic it took much long to receive it Around XXXX I receive my social security card and sent it over to department of labor Around XX/XX/XXXX started receiving my benefits Do to the fact it took so long to give them the social security card They started releasing payment that started from XXXX XXXX XXXX XXXX Everything was fine the funds were being deposit in my account for direct deposits Around XX/XX/XXXX had problems accessing my account My password was changed When I noticed that I called department of labors to inform them my information was changed They help me get back online When I got back access to my account I saw someone change my information My email, mailing address, and telephone number and they changed my direct deposit to debit card with key bank I saw that a debit card was created and mailed to the address that they changed my information too XXXX XXXX is the bank unemployment use to give you access to funds that are provided to you if you dont have a bank account Someone change the mailing address to XXXX XXXX XXXX XXXX XXXX NY XXXX Change telephone number to XXXX And also changed email to XXXX So at the time unemployment put block on my account Unfortunately when they locked the account They kept the fraudulent information Which caused this fraudulent account to continue to receive my deposit I call the labor department everyday for 2 years They told me be Patient it takes time to Resolve In XXXX they fixed my account so I can receive the remaining deposits In late XXXX the sent me a trace letter to contact bankcorp Which sent me to chime To come to find out this where my funds were being sent fraudulently I spoke chime the put in disputes and investigation to no avail The said give them up to 60 days to investigate which would of been XX/XX/XXXX No help I have the statement from chime for all the transaction I dont know what else to do I call labor department they say call XXXX Account number XXXX Claim id number XXXX Fraudulent account under my information The information above is the information tied to the fraudulent account I have account statements I have trace letter I have emails for 1 plus year with chime 2 years of expand to labor department what happened to me Everyone said they cant help me They took XXXX $

Company response to consumer: Closed with explanation