Consumer complaint received 2021-04-18
Company: Specialized Loan Servicing Holdings LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
SLS specialized loan servicing and CMC funding Specialized Loan Servicing LLC. XXXX XXXX XXXX. XXXX, CO XXXX. 
CMC FUNDING View Specialized Loan Servicing ( XXXX ) location in Colorado, United States ... and headquartered in XXXX, Colorado, Specialized Loan Servicing LLC ( " SLS '' ) is a ... Specialized Loan Servicing 's phone number is ( XXXX ) XXXX They failed to give true facts and all facts for modification. They said that I would have a trial period of 6 months and I needed to pay XXXX on XX/XX/XXXX to start the modification. So I did. I was also told after the 6 months of the trial period was done that the behind payments would be caught up. Well come to find out this company tried to add 4 and 1/2 years to my mortgage loan. I was just notified of that on XX/XX/XXXX by a customer service rep, ( remember they called me on XX/XX/XXXX ) to discuss the modification. That rep I spoke to could not answer hardly any questions I had, She could not explain to me the facts that were in that modification, or how it worked and failed to give a full disclosure of the modification facts. 
Upon XXXX for Forbearance asked what where my choices going to be and the rep said we will just add it to the back of your loan No one told me its was going to 4 and 1/2 years for 5 months of being on forbearance .5 months of {$1600.00} per month = {$8000.00}, 4.5 years = {$87000.00} That is very distasteful as well as very dishonest and taken advantage of people during hard times. It took over 3 months when I applied for mortgage assistance to get approved, however all details they failed to tell all facts. 
While in Forbearance I received MANY threatening letters for short sale, foreclosure and pay in full from this company. When I would call the company about the threatening letters no one seemed to know what was going on. I also received in the mail a copy of an appraisal report from a company that I did not recognize or know nor did I authorize someone to come on my property to access the value. I called the number on the appraisal report and the gentleman said he was paid buy SLS/CMC to do a appraisal on the house and that was all he knew. They had my house appraised without notifying me and charged me for it with out authorization. 
CMC/SLS I really don't know which one has my file or both. I refinanced with CMC FUNDING, then when I went in Forbearance I could no longer access my account on CMC website, then I had some company I have never heard of calling me and sending threatening letters about foreclosure. I asked who SLS was, the rep said they service the loan. That was news to me!! I had to create a new account for their ( SLS ) website I was not informed SLS had my loan as I have never dealt with them before. 
I also have just discovered that they charged me a late payment in XX/XX/XXXX. I went on their website to make a payment only to see it back in my account a few days later. Then I called them and asked what was going on, it was then they told me I could not pay online I had to call in every month and they will take payment over the phone only. Then they charged me for a late payment! During this period of the process of forbearance and modification the assigned person to handle this account changed 6 times. I was never successful at getting in to touch with any of the assigned agents. I always received customer service that never had the same answer for the same question any and every time I called. I was never fully understanding what was going on with this loan due to unknowledgeable reps and facts that were failed to be given. 

SLS/CMC have reported 7 times while in forbearance late payments according to their records, they have failed to report payments made to the credit bureau, XX/XX/XXXX XX/XX/XXXX. Charged me a late fee XXXX ( they returned payment to bank ) ( as an example called customer service multiple times one rep said there was insufficient funds the other said the account was closed, ) neither of those are true according to my bank statement. SLS/CMC Charged me XXXX for someone to come and appraise my house. On XX/XX/XXXX SLS/CMC funding defaulted my loan because I was supposed to pay on the XXXX of every month ( another fact left out ) payment made on XX/XX/XXXX. They defaulted my loan. I called then they were trying to change the default back to the modification. It was then one of the reps told me they added 4.5 years to my loan. Never would I agree to those terms. I have all bank statements sent as proof of payments, I emailed SLS/CMC 3 different times with them telling me they have not received them in my file. The amount is incorrect of remaining owed for missed months. 

This is my documentation from XXXX XX/XX/XXXX 1. {$1600.00} X 12 MONTHS= {$19000.00} RIGHT? 
PAYMENTS MADE FROM XXXX XXXX XX/XX/XXXX ACCORDING TO MY BANK STATEMENTS. 

XX/XX/XXXX {$1600.00} RETURNED BACK TO BANK, WITH ADDED LATE FEE {$25.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD $ XXXX $ XXXX XXXX XX/XX/XXXX PD {$780.00} XX/XX/XXXX PD {$1000.00} XX/XX/XXXX PD $ {$900.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$1500.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$530.00} + XXXX IN RESERVE = {$1600.00} AMOUNT IN RESERVE ACCOUNT, COULD NOT USE TILL I HAD A FULL PAYMENT : ( 12 MONTHS NO PAYMENTS = {$19000.00} AMOUNT PAID {$13000.00} TOTAL AMOUNT DUE XXXX THIS IS ACCORDING TO MY BAKE STATEMENTS. I HAVE CALLED MULTIPLE TIMES TO GET THE CORRECT AMOUNT AS I HAVE BEEN TOLD SO MANY DIFFERENT NUMBERS FROM {$11000.00} RANGING TO {$8000.00}. I AM NOT NO MATH MAJETICION BUT IT DOES NOT TAKE A ROCKET SCIENTIST TO FIGURE THESE NUMBERS OUT. IF I AM WRONG PLEASE HAVE THEM SHOW ME PROOF OF WHERE AND WHAT???? I ALSO CAN NOT GET ONE ANSWER FOR WHAT IS THE TOTAL AMOUNT ON MY LOAN. I WOULD LIKE SOMEONE TO CORRECTLY ON PAPER SHOW ME? 

I NOW AS OF XX/XX/XXXX AM NO LONGER TO BE ABLE TO ACESS SLS WEBSITE AND NOW I AM ABLE TO ACCESS CMC FUNDING. SEEMS A LITTLE FISHY TO ME. SOMETHING IS NOT BEING HANDLED RIGHT IN THIS COMPANY. I HAVE ALREADY FILED ONE COMPLINT ON THESE COMPANIES, NOW HERE WE GO AGAIN. CMC/SLS STOP SCREWING WITH PEOPLES LIVES. HOPE YOU CAN SLEEP AT NIGHT. I HAVE WASTED MANY HOURS ON THE PHONE WITH THIS COMPANY ONLY TO GET FALSE DETAILS INSTEAD OF THE FACTS. 

XX/XX/XXXX I CALLED AND TOLD THEM NOT TO PUT ME BACK ON FORBARENCE AND AS OF RIGHT NOW XX/XX/XXXX. MY ACCOUNT IS STILL IN FORBARENCE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation