Consumer complaint received 2020-12-22
Company: ProCollect, Inc.
State: PR
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
Step 1 : What is this about? 
Debt Collection Agency Pro Collect Inc. representatives are still calling me after I submitted a written dispute, with the respective supporting documentation and information required, regarding the debt they are trying to collect. As of today, XX/XX/2020 I have not received a written response from Pro Collection , Inc. regarding the debt verification and email confirmation receipt for the written dispute I sent. 

Step 2 : What type of problem I am having? 
Debt Collection Agency Pro Collect Inc. representatives are still calling me to confirm if I paid the debt of {$230.00}, requested by XXXX XXXX, even though this debt is in dispute. Based on the information the representatives told me, Pro Collect Inc. received the dispute letter with the respective supporting documentation and information required, but they keep calling me, sometimes with an unprofessional and rude attitude, not listening to what I was saying, since they were interrupting and overtalking to me. As of today, XX/XX/2020 I have not received a written response from Pro Collection , Inc. regarding the debt verification and email confirmation receipt for the written dispute I sent related to the amount of {$230.00}, requested by XXXX XXXX 

Step 3 : What happened? 
I informed the debt collector, identified as Ms. XXXX, on XX/XX/2020 that I do not owe the debt of {$230.00}, requested by XXXX XXXX, and that this debt has been in dispute. She told me to send a letter outlining why I do not owe this debt and with the applicable supporting evidence. She made emphasis to send this information by email only, not by mail. 

On XX/XX/2020 the dispute letter was sent to the email provided by Ms. XXXX : XXXX. 

Another debt collector : Mr. XXXX, from Debt Collection Agency Pro Collect Inc., called me on XX/XX/2020 to check if I paid the debt. I told him that a written dispute was sent to Pro Collect Inc. agency and he confirmed it was received. He also told me that they were trying to contact XXXX XXXX ( the company that submitted my debt for collection ) with no response from them. Mr. XXXX told me that he will call XXXX XXXX again after XXXX and will proceed to inform me about it. 

On XX/XX/2020 another representative called me and I barely could hear her over the phone. I was trying to ask her her name but she was not listening and continued talking. I told her about the background noise, and the reason for the call since this debt was in dispute, and she continued over talking in a very rude and unprofessional way, telling me why instead of keep talking, I shut up and listen when she is spelling her name. I told her that I would not continue with the conversation, thank her for the call and finished the call. 

On XX/XX/2020 I checked Pro Collect Inc. company reviews in XXXX, XXXX, and XXXX. The rating range is between 1 and 1.5 stars. Some of the reviews are similar experiences like the one I have had. 


Step 4 : What company is this complaint about? 
The company is Pro Collect Inc.

Step 5 : Who are the people involved?

The people involved are Pro Collect, Inc. and their debt collectors : Ms. XXXX, Mr. XXXX and the representative ( she ) that called me on XX/XX/2020 at XXXX XXXX, AST, that was continuously over talking in a very rude and unprofessional way, telling me why instead of keep talking, I shut up and listen when she is spelling her name. 
XXXX XXXX - company that requested the debt collection

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation