Consumer complaint received 2023-03-07
Company: Synovus Bank
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
As of XX/XX/2023, I sent this message to the billing department of the First Progress Credit Card Company via fax : Im filing this complaint/dispute on the company First Progress due to the unprofessionalism, the continuous of misleading information given by all of your customer service representatives and as well as your supervisors. As Im writing this Im am currently livid at one of your supervisors by the name of XXXX who hung up in my face after comfortably disrespecting me & had the audacity to call me a racial slur. For the past previous times Ive tried to make my minimum payment each month & have received confirmation numbers stating that the payment was scheduled to be drafted out from my bank account. However, the payment has been reversed to me twice without any other explanation other than insufficient funds. I find that hard to understand because on both occasions the funds have been available. You guys have my correct & verified bank routing & account number on file which has been confirmed by your unreliable representatives. As of XX/XX/2023 around XXXX XXXX  I called in requesting to speak to a supervisor in regards to why my payments arent being posted to my account. Your employees have failed to tell me why? My actual bank has informed me that the funds are available as well so it should be no issue that should prevent the funds being returned, me occurring {$30.00} NSF, & points taken away from my credit score. At this moment I would like for your company to pull each and every single recorded phone call Ive made with your representatives and supervisors because I want to file a complaint. And every single employee who I spoke with, I would like them to be reprimanded or terminated once again due to the unprofessionalism along with the disrespect Ive occurred. Your agents are completely dishonest & scammers it seems. Since the beginning of my I was charged with 2 {$10.00} fee because I had no choice but to make my payments with an agent because my account did not provide me the option to pay through my First Progress app and mailing the payments in wasnt going to be effective due to how my payment schedule is setup. In closing I am seeking legal counsel due to all the issues Ive been experiencing with your employees especially after speaking with the supervisor XXXX who called me the XXXX XXXX. I would like the remarks and negative impacts removed from my credit score somewhat ( your company needs to figure it out ) and on top of that Im not making any more payments to you guys as of right now until my requests are executed. I will be filling multiple disputes with my bank for all of the funds I sent you guys as all. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  for 15+ years Ive never witnessed any low class behavior from a worker. 

And now that it is XX/XX/2023 & no response back or resolution has been provided. And with the account closure had occurred. I accumulated late charges, NSF fees stacked with high interest which I dont believe is my fault or why I have to pay for.

Company response to consumer: Closed with explanation