Consumer complaint received 2022-12-23
Company: FIRSTBANK PUERTO RICO
State: PR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
As explained minutes ago Today, Friday XXXX XXXX XXXX to First Bank Puerto Rico Live Chat Representative, and as the included XXXX  File shows, this problem was provoked by Santander Bank Puerto Rico, which was bought by First Bank Puerto Rico, and now this account appears in my XXXX Credit Report as from First Bank, but the fact is, it was originated and Paid as Agreed, only to the original Bank, Santander.

That is other thing : no matter First Bank bought Santander Puerto Rico only, this credit card and the loan must be listed and described at the credit bureaus as originated and paid only at Santander, so it complies with the Fair Credit Reporting Act, which requires precision and accounts to be reported correctly. 

XXXX XXXX XXXX XXXX XXXX provided by XXXX website at {$59.00} for the XXXX bureaus report, last XXXX XXXX XXXX, keeps showing my credit card originated at Santander Puerto Rico and paid only there, as with a balance of {$220.00} and as bad collections debt? no matter, evidence clearly shows that was the last payment I made in advance, which ended my certified payment agreement for this credit card only with Santander, as the official Santander letter clearly show, included. 

The included chat transcript, copied by myself and pasted at XXXX XXXX, with a XXXX XXXX included, shown in XXXXXXXX XXXX XXXX XXXX and XXXX, clearly show I tried XXXX more time to go personally this time to First Bank, because Santander does not respond, only saying First Bank is their legal representative in Puerto Rico, but the fact is First Bank does not paid attention to this case, no matter it was brought to their attention last XXXX XXXX XXXX, and through e-mail, back in the year XXXX. No claim number was opened, no official response received, and no matter I explained one more time all this through their live chat, they simply wanted to start a claim after years of not paying attention?

Is simply something, no matter that is not the fault of First Bank, but Santander 's Fault, negligent on the part of First Bank : they can't provide a name or indicate someone we can visit personally, no matter after all this years, knowing my credit report is incorrectly and against the Law damaged by Santander.

After verifying my last message was without response at their live chat, and they just indicated to follow again? their procedure for filing claim, after years not paying attention here at the CFPB, and only waiting for the other part in this case Santander, to respond, when they know Santander is assigning First Bank to respond, no matter, this was the fault of Santander.

See the chat and the documents, once again, both Banks know wat is happening but the end result can't be my credit reports keeps showing I didn't pay when I paid, that is bad/collection account when is not true, it was paid directly to the original bank, Santander, all payments of the agreement on time, but reported as late? 

and that there is a balance, when that was the last payment amount which ended the agreement. 

This an insult and against the Law by Santander ; And unfortunately, is negligence on the part of First Bank. 

See the documents, again, I was hoping to be able to visit an executive at the XXXX Bank main offices, but that is not their procedure? 

Is incredible all this.

Company response to consumer: Closed with explanation