Consumer complaint received 2020-05-06
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
Issue : Chase deposited and cashed a check made out to three parties with only one endorsement, when the check required three endorsements. One of those endorsements, my signature was not on the check, and Chase bank has not refunded me my money that was deposited into another account, XXXX XXXX XXXX account Number XXXX. 

XXXX XXXX XXXX XXXX XXXX Tax ID XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX  ( XXXX ) XXXX I have been economically damaged, and request any and all assistance to resolve this matter and make me financially whole. Please investigate. 

On XX/XX/XXXX, my wife, XXXX XXXX, received a check from XXXX XXXX for roof damage insurance claim at our home at XXXX XXXX XXXX, XXXX, TX . XXXX, for {$8000.00}. The check, check number XXXX, was made out to my wife, myself, and our mortgage company, and needed three endorsements in order to cash it- The mortgage company, XXXX  XXXX , was the first name on the check and after verifying with them, XXXX  XXXX told me that they needed to stamp the check, it was also made out to me, XXXX, and it needed my signature, it was additionally made out to XXXX XXXX , and needed her signature. She handed over the endorsed State Auto check with only her signature to XXXX XXXX XXXX. XXXX XXXX deposited the check into their CHASE account # XXXX, when the check did not have an " or '' designation, and therefore required all three of us to endorse the check. Once I found out about the check without my signature, I contacted the Bank and the Insurance company. Chase bank basically said that they did nothing wrong. But, I have been deprived of money that belongs to me through their accepting and cashing and depositing my money into XXXX XXXX XXXX account Number XXXX. 

XXXX, XXXX, XXXX Contacted the issuing bank for the check in question, XXXX, and they recommended I contact my insurance company to investigate. Which I did. 
Contacted the insurance Company representative, XXXX XXXX to report the fraud. He concurred that XXXX XXXX needed to have endorsed the check since they hold our mortgage on the property. 
XXXX CARE Associate XXXX XXXX XXXX   Companies PhoneXXXX XX/XX/XXXX reached out to XXXX XXXX  and they said they did nothing wrong. 

XX/XX/XXXX Tried to set up a time to see The Bank Branch manager, XXXX XXXX where the check was deposited and credited to XXXX XXXX XXXX  's account, and she would not see me, just left me a voicemail message after I called her to inquire about the issue. 

I filed a complaint with the Chase executive branch consumer complaints department regarding getting no satisfactory answer from the Bank manager, XXXX XXXX. 


XX/XX/XXXX. 
Called XXXX XXXX, the Bank Manager where the check was deposited and sent her an email since she only called me back and left me a long voicemail. " Per your voicemail I called the issuing bank XXXX, and they recommended I contact my insurance company to investigate, as well as file a complaint with your executive branch consumer complaints department. I have done both, and Chase has escalated the complaint, or so they tell me, but I doubt it. Furthermore, I am filing a complaint today with the Consumer Financial Protection Bureau, since both you and XXXX XXXX  are passing the proverbial buck. It seems that from a compliance perspective, your internal checks and balances are insufficient to protect your customers monies ( I keep well over a {$50000.00} balance in my accounts, which I will be moving to your competitor ). Im out a significant amount of money, & I plan on filing a complaint with the attorney general to investigate how an innocent client of yours has unjustly been deprived of his money. '' XX/XX/XXXX Today I tried to get resolution from XXXX XXXX XXXX and spoke to the owner to try to get a resolution, and told him the situation, and he told me that they have done nothing wrong.

Company response to consumer: Closed with explanation