Consumer complaint received 2021-10-18
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Hello, I am contacting you because I can not recover the {$1000.00} that my Bank Wells Fargo sent to the North Caroline Department of Revenue on XX/XX/XXXX. This issue has a tremendous impact on my well-being and is causing an extremely high level of stress. Wells Fargo is informing me to work with the North Caroline Department of Revenue to recover the money. North Caroline Department of Revenue is

informing me to work with Wells Fargo. At this point, I try everything in my power to find and recover the tax revenue for the NC Department of Revenue, but I have run out of options.

Here is the history of events : 1 ) On XX/XX/XXXX, a withdrawal of {$1000.00} left XXXX XXXX XXXX checking account ending with XXXX ( see attached XXXX WF Statement ). The name on the transaction is NC Dept Revenue tax PYmt XXXX XXXX, and this was an authorized payment via eTMF to pay owned tax money to the North Carolina Department of Revenue. XXXX XXXX used XXXX XXXX to complete XXXX taxes. 

2 ) On XX/XX/XXXX, I received a Notice of Collection # XXXX XXXX XXXX XXXX ( See attached - XX/XX/XXXX ). 

3 ) On XX/XX/XXXX, XXXX XXXX immediately contacted the NC Department of Revenue to inform the NC Department of Revenue that this was a mistake. XXXX XXXX will check with my bank. 

4 ) On XX/XX/XXXX, XXXX XXXX contacted my bank, Wells Fargo ( WF ), to investigate, and WF provided the attached letter and confirmed that the amount of {$1000.00} was correctly charged to my account ( see attached letter claim # XXXX ). Please, note that the funds were withdrawn from XXXX XXXX XXXX checking on XX/XX/XXXX. 

5 ) On XX/XX/XXXX, Immediately after receiving the letter from WF, XXXX XXXX contacted the NC Department of Revenue again, and I was informed to mail them the WF Letter info ( Letter Dated XX/XX/XXXX ). 

6 ) On XX/XX/XXXX, XXXX received a Letter dated XX/XX/XXXX, from the North Carolina Department of Revenue indicating that the funds were backed out and NC Department of Revenue did not receive the fund, and I must contact WF Bank. 

7 ) On XX/XX/XXXX, XXXX XXXX Contacted WF and was informed about faxing the letter to XXXX. XXXX XXXX spoke to a WF representative, and the representative indicated that there is nothing WF can do. XXXX needs to speak to the merchant ( NC State Department of Revenue regarding the issue. 

8 ) On XX/XX/XXXX, XXXX XXXX faxed the letter to WF Bank and received a response that the " claim was closed unpaid '' WF holds no dispute rights ( letter dated XX/XX/XXXX ). 

9 ) On XX/XX/XXXX, WF Indicated that they are reviewing the case and will address it within 10 Business Days. I also called the WF, but they indicated that the person working on the case is unavailable ( at least twice. I was also told twice that the case is closed and to contact the NC Department of Tax Revenue. 

XXXX ) On XX/XX/XXXX, XXXX XXXX Contacted the NC Department of Revenue and left a voicemail message. 

Unfortunately, I do not have unlimited time and resources. I am working two jobs to support my family, and I do not want to be terminated while dealing with this issue. I hope you can PLEASE help!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation