Consumer complaint received 2023-12-14
Company: ProCollect, Inc.
State: FL
Product: Debt collection
Sub-product: Rental debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
This complaint is towards ProCollect Incorporated, XXXX XXXX XXXX XXXX  XXXX, Texas XXXX, and. XXXX at XXXX, XXXX XXXX XXXX XXXX, XXXX FL XXXX. ProCollect is attempting to collect a debt, but the debt is an error on hehalf of their client XXXX of XXXX. XXXX or ProCollect has not told us specifically what it is we did or didnt do warranting the {$25.00} charge? 

Ive received correspondence and phone calls from ProCollect initially accusing me of living at XXXX of XXXX. Ive never lived there, it was my daughter who lived there. My daughter lived there while attending XXXX XXXX XXXX. I, her father, was the guarantor. The problem is, XXXX at XXXX charging us in error. 

XXXX description indicates Damage Charges, and the notes area states XXXX Common Area Trash Removal. We absolutely removed all the garbage from the room. We thoroughly cleaned the place, as a matter of fact, my wife made a comment as to its cleanliness as we spent 2 plus hours cleaning. 

XXXX at XXXX has not responded to 2 certified letters sent to their location. Interestingly the first certified letter supposedly did not reach XXXX. I wrote a second certified letter to XXXX XXXX of XXXX, XX/XX/2023, addressed to XXXX XXXX. Tracking the second letter it reached its destination. However, I did not receive a response. The certified letters delivered to XXXX, it requested specifically from XXXX of XXXX ; what was it that we did not clean? 

A specific document, XX/XX/2023 I received a call from ProCollect, a man name XXXX XXXX XXXX, and he was aggressive and very rude. He didnt want to hear anything I had to say and He said just before hanging up I will annotate your account as refusal to pay. I responded to him, thats not what I said the call ended. 

Its almost as if XXXX is trying to teach a XXXX person a lesson. Example, a XX/XX/2023 letter states Negative information on your credit report typically remains for seven ( 7 ) years after the original date and may significantly affect your ability to : ( 1 ) Obtain additional credit ( 2 ) Obtain employment ( 3 ) Purchase a home or car; and ( 4 ) Qualify for an apartment rental. 

Those are all scare tactics ; Im XXXX, Im a XXXX  and a man of proven integrity in the community and the city ; Im also a small XXXX XXXX, have my house, have cars, and I dont need to rent an apartment. Have worked hard all my life. 

I called ProCollect today at around XXXXXXXX XXXX, spoke to a supervisor. Told him what was happening, that Im trying to prevent it from going any further because it means I must then get an attorney involved. He said something to the effect, youll get an attorney involved for {$25.00}, go ahead. 

I don't owe XXXX anything, and ProCollect I believe knows that but proceeding to hassle and threaten me for {$25.00}. No one deserves to be treated this way. If I owed XXXX the money I would have paid them but I don't owe them. XXXX has cameras throughout the building, and XXXX has these types of issues I'm sure XXXX keeps the video footage. XXXX can show me and my family in and out of my daughters apartment taking garbage to the garbage shoot, dumping the garbage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation