Consumer complaint received 2023-07-07
Company: JPMORGAN CHASE & CO.
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2023, I went to open an individual account, with future trust accounts to establish and to conduct our family business. I had two checks that were sent to me to be deposited into the account that was opened here at this bank on the XXXX of XXXX. That account ended in XXXX. One of the checks was taken from me was in the amount of {$60.00}, in which this check was endorsed over to me in 'front of the private banker known as XXXX XXXX XXXX, in which he had approved it with no issue. He even stated that they supported 3rd party endorsements and confirmed that there wouldn't be any issues. The other check was taken from me was my XXXX plan with XXXX XXXX XXXX XXXX  XXXX XXXX, in the amount of {$3600.00}. Now the problem lies with the agents from XXXX  XXXX XXXX, they've closed my account not even a week after it was open, and didn't have the common courtesy to contact me on why they closed my account and also decide to keep my funds. It wasn't until the 3rd week, that I was told why they could have closed it. The first two weeks I couldn't get a straight answer from them and it's almost as if they knew but didn't want to tell me, which makes me think that now I'm being targeted for whatever reason. In the 2nd week, I was told that I would be receiving a cashier 's check in the amount of the two checks combined which is estimated at XXXX. Now in the fourth week, I've called Chase bank at approximately XXXX Friday, XX/XX/XXXX and spoke to a representative by the name of XXXX, with ****wann on the phone as a witness. He was able to verify and try to help get information to the corporate so that it can be resolved. Their excuse was that they couldn't verify either of the checks. This has to be the most ridiculous excuse, considering the fact that we've given them the information to support it, so these actions are inexcusable and causing me and my family financial difficulty and now I'm out of patience. XXXX reached out to XXXX, my private banker and the branch manager at this location regarding the evidence that they can use to verify it but unfortunately no one responded to either myself or him. I have all the evidence to support my claim so they can not make any excuses. Because I had certain business that I could not take care of and a deadline for a particular business that I was going to engage in for funding, I'm demanding monetary remedy because they have my funds against my will when I've stated to them from the very beginning that I had to take care of business with these funds. I also will have a private investigation done including having all accounts audited that I've ever had with them because it also has come to my attention that this alleged closed account is being used by individuals at Chase Bank on the private side. This is Identity Theft and I do not consent to this. I'm demanding all the credits that were given to the principal account and name that I conduct business in. Another thing that I must say about this nonsense is that after speaking to another banker, it has also come to my attention that a lot of these banks are trying to coerce Americans to XXXX, including Chase, so this is unacceptable and I'm demanding remedy for their fraudulent activity. Please note that the XXXX ( aka ) XXXX, the check for {$60.00}, was signed over to me by XXXX XXXX, which has the authority to do so. This is because he is an associate for XXXX and that associate number is XXXX and I'm a member signed up through him. This is false and misleading information because I'm not the only consumer dealing with this. They've got caught in a lie and I'm seeking for remedy.

Company response to consumer: Closed with explanation