Consumer complaint received 2022-03-14
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Consumer Financial Protection Bureau Regarding : Specialized Loan Servicing : Wrongful Foreclosure On my Deed of Trust, dated XXXX XX/XX/XXXX, under Definitions line E it reads : " XXXX '' is XXXX XXXX XXXX XXXX , Inc. XXXX  is a separate corporation that is acting solely as a nominee for Lender and Lender 's successors and assigns, XXXX  is the beneficiary under this Security Instrument. XXXX  is organized and existing under the laws of Delaware, and has an address and telephone of po box XXXX, XXXX MI XXXX tel. XXXX. 

What is that? Why are they a beneficiary? I only made one payment to XXXX XXXX, XXXX before my Loan was snatched by Specialized Loan Servicing. 

It appears that this entity is used to identify people to target so that the Lender can reap financial gains. I'm not positive. But by golly it is plausible. 

XX/XX/XXXX, I called Specialized Loan Servicing, now after referenced as SLS, to report a financial hardship and skyrocketing divorce cost.

I asked what programs they had to help me in this time. NONE They gave me the number to H.U.D After several more request for help from SLS, such as Mortgage Relief, Loan Modification, forbearance, Request for Mortgage assistance, move one payment to the end of the loan and lastly COVID-19 assistance. Each and every time I got an answer of here is the number for H.U.D With no other option available I called that number and was put in touch with an office in XXXX, CA The H.U.D office had asked what steps I had taken, and I explained. They said to call them back and specifically say I needed a particular program due to the pandemic. DENIED Per H.U.D I requested a loan reinstatement quote, now two years later.

This is what SLS sent : Per your request, the following amount is required to reinstate the above referenced loan : Payments Due Through XX/XX/XXXX {$12000.00} Late Charges : {$230.00} Fees : {$120.00} Property Inspections : {$120.00} Legal Fees : {$0.00} Negative Escrow Balance : {$0.00} Unpaid Escrow Shortage : {$0.00} Corporate Advances : {$1500.00} XXXX : {$0.00} Uncollected Interest : {$0.00} Suspense 1 : ( XXXX ) Suspense 2 : {$0.00} TOTAL REINSTATEMENT : {$13000.00} SLS has now sold my home at auction on XX/XX/XXXX. 
I called SLS approximately 11 days prior to ask for an extension. I read that this is possible in the notice given to me by XXXX XXXXXXXX  XXXX XXXX. They said it was not up to them and to call the auction people. 
When I called them back I TOLD them it is your decision to grant or deny me this extension. After a few minutes of being on hold I was told no. 
Meanwhile I am trying to find a bailout loan. 
On XX/XX/XXXX I was approved for a conditional loan for {$210000.00} I called SLS again to request the auction be postponed while the details and funding were processed. SLS said NO.

I am still living in my home. I have not received an eviction notice. 

I have made a claim to the surplus money from the auction mainly so no one else can. 
However, I do not intend to take the money as it will show acceptance of the sale. Of which I truly do not accept. 

That money belongs to the organization that bought my house in a wrongful foreclosure. 


What I Want to Happen Immediately I want to remain in my home as I currently am. However, my home being paid off in FULL by Specialized Loan Servicing. From here after referenced as SLS.

I want SLS to return the buyers money.

I see that SLS has been sued and paid millions of money in cases just as this. I would like to not have to retain a lawyer. just merely submit their offer for review by one. Or perhaps the Consumer Financial Protection Bureau can play a part in the resolution. 
In the case that I must get a lawyer I want my legal fees paid by SLS. 

So far I have researched various facets of the real estate laws in California that protect homeowners. I know that I, an individual homeowner ( strongly suggested ) must file a lawsuit against Specialized Loan Servicing in State or Federal Court.

I have also learned that these laws offer statutory minimum awards which include the attorneys fees to be paid by the bank in certain cases. I will also seek damages for Slander of Credit, Slander of Title, Breach of Contract damages, Negligence, Unfair Trade Practices, and any other violation I can find.

So lets begin at step one : Return my home to me free and clear.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation