Consumer complaint received 2022-12-20
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
XXXX XXXX I XXXX XXXX XXXX with a staff by the name of XXXX for about 2 hours. XXXX XXXX was very helpful and respectful even to the fact he states how he see how his company misused my information XXXX XXXX clearly stated where he seen a supervisor in his brief of writing where they were logged in state that the supervisor lied to me numerous are talking about my account the representative also say where he sees where they mishandled my account and try to change a little bit stuff and just left it alone disregarding my account XXXX XXXX also put in a report on the supervisor and the other staff members that XXXX XXXX report I have a copy of a bank statement with a terminated me from that bank and this Bank is still charging me which they breached the contract so it's no way possible that our oldest bank any money but they still keep putting it on my account I have the paper which I will submit to you as improve also they know it was an identity theft with a vehicle that was on my account when they clearly stated that I was in Virginia after I gave them my last four of my social number and stated that I resided in Virginia I reside in New York state I've never been to Virginia to visit Pastor or go to a store we established that they're open counts closed counts mixed dates repeated open counts repeated close counts XXXX XXXX XXXX or fix the problems on my account XXXX experience is the only person that I keep having a problem with they are crooked and creeps the staff there wrote up a big report which y'all should be able to get they also lie to me when I complaint before in a report and told me that they couldn't give me a report number the lady there also told me that the phone calls are not recorded and stop me from recording or at least thought she stopped me from recording the conversation with her this was a staff member that was a supervisor higher up XXXX XXXX wrote that up to and made a complaint for me XXXX XXXX also testified on the phone call which you can get the phone call records and which I have records of it that he sees where they abuse my account he sees where there are things that's not supposed to be on my account that's still there he sees all the corrupt stuff that's going on okay I have the recording if you ask them to send you the complaint number which I will do you should be able to pull it up yourself case # XXXX ant the complaints # XXXX. This is just to inform you I also told XXXX XXXX that they are not to go into my credit looking any inquiries hard inquiries soft inquiries nothing without my authorization I don't want nobody clearly stated nobody to touch my credit they show negligence disregard it my proof and my truth they didn't do a barrel investigation even XXXX XXXX said that the staff member that works there on record on recording he stated that they didn't do nothing with my account but keep putting it back on there no proper investigation was done this is on recording furthermore I have a termination letter from the bank which states that I owe them money and I explained it to the staff there and he agreed with me that if a contract is broken between two parties I can not owe them the bank broke the contract with me they terminated my account I didn't go in the bank and terminate anything and then at the bottom of the page which I'm going to send you it clearly states if you want to come in and close your account you can do that how can I come in and close my account when you already terminated my account they did that to cover their behind once I said I was going to sue them this is all on record and I will send this to you also they have no respect or regards for anybody 's personal information they abused my information a representative clarified it on recording I certify this as an Affidavit of Truth and I will testify under open any Court to this XXXX XXXX my credit score is well over XXXX XXXX my credit score is well over XXXX and all items that was not supposed to be there has been removed XXXX same thing but Experian is the worst this complaint is for Experian or the other credit bureaus are doing their best to continue to fix my credit Experian or Crooks please check into this my whole credit file with experience is messed up they have nothing to show me or verify how they did they do diligence to check my credit nothing even the staff there said he has nothing to show me and that's not right if the staff is saying that they abusing my credit there and he's a witness to this then this shows that this is a big problem I've continuously filed complaints on this and I've also filed complaints with y'all which should be on record and I'm still going through the same thing and then they're dragging their feet with it so I don't want you to allow them to drag their feet no more with this this is handling my life this is handling my business this is all been explained to the company and they continue to disregard what I'm saying to them they have facts they know they have the facts and a staff member told me and they still allowed his XXXX on my credit report

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation