Consumer complaint received 2018-07-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have been applying for modification and in my previous application it was denied due to my income which has gone down and because the contributor 's income was not being considered because Wells said they did not believe we lived together when we not only live together but also previously occupied this property together and have moved back into this property together as well. 

In my new application I was able to provide all of the required documents such as the proof of address that I have been living with the contributor and proof of occupancy that we both now live at the home. My income has gone down but that was one of the reasons I am reapplying for modification. I have been in foreclosure for several years now so the stress that not coming to a resolution with my bank and being issued a modification has caused my income to decline. I was however able to prove that I have other sources of income such as the airbnb income from the second bedroom and the downstairs bedroom. Wells insisted that I show current air bnb deposits when they know that people commandeered my home and I spent the past year evicting them.But I showed Wells Fargo the previous XXXX XXXX earnings history and rental market in my area has only gone up. My property is still listed on airbnb and ready to receive requests. As far as I can see, I provided wells with everything requested and of satisfactory quality and content. I am also working with XXXX who has helped me to document everything that Wells Fargo has requested and I have sent them copies of everything I have sent to Wells. I am not sure why wells has been requesting documents from me for a modification if they have no intention to approve me. That is bad faith. ( See attached letter stating my ineligibility yet they are going through the motions of asking me for documents as though they are under some requirement to do so, to truly consider my application for modification. ) Items 1-12 on XX/XX/XXXX which they last requested from me to complete their requests, my contributor and I have demonstrated that we are living together and have moved back into the property and I have additional sources of income to supplement my income until I have a stable home life again. 

On XXXX I also provided Wells Fargo with utility bills showing that I currently occupy the residence and I received a call later in the day on XXXX XXXXXXXX XXXX or thereabouts stating that the information that was provided ( although it fulfilled all of their guidelines ) was insufficient to overturn their previous denial for modification. 

I currently have a sale date scheduled on XX/XX/XXXX and I am looking to get my modification approved so that I can start making payments again. In the past my file has been mishandled so many times that I have accrued more on the loan than I would have liked to, and to no fault of mine as I have diligently applied several times for modification. The results are always - your income is too high - your income is too low- we can not consider your contributor - your contributors income is too high - too low ... I do not believe that Wells is giving it a fair review as I received a denial letter a week before the official decision was even issued. 

What benefit do they have from drawing this process on so long when I would have already been making payments for several years if I had been issued a modification previously? I feel that my modification request is getting manipulated and thus not being approved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation