Consumer complaint received 2018-06-21
Company: DISCOVER BANK
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hello this is XXXX XXXX, In XXXX of this year I bought into an online training business called XXXX. I have had a dispute about many charges made to this company becuase the company had my credit card information and they charged me for many services that i did not use. One of them was made on my Discover card on XX/XX/XXXX for {$3600.00} to XXXX master mind. This XXXX company charged me for this summit but I never attended, and this charge was part of a largre scheme to rack up charges against me while they failed to provide the proper support to build the online business that I paid them to help me with. I sent emils and tried to call a the support desk but i could never get through to XXXX. Here is the reciept for the charge -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - General Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Merchant Account : XXXX Date/Time : XX/XX/XXXX XXXX XXXX EST -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Transaction Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Transaction Amount : {$3600.00} Transaction ID : XXXX Authorization Code : XXXX Transaction Type : Card Sale Response : Approved AVS Results : Exact match, 5-character numeric ZIP CSC Results : CVV2/CVC2 Match -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Customer Billing Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - First Name : XXXX XXXX Last Name : XXXX Address : XXXX XXXX XXXX XXXX : XXXX State : GA Zip Code : XXXX Country : US Phone : XXXX Email : XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Customer Shipping Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - First Name : XXXX XXXX The XXXX company omitted important information and also claim they have documents that I signed ... but I never did sign any documents. I disputed the charges with the Dicover card  and back in early XX/XX/XXXX they removed the charge but then the comany XXXX disputed the charge back and they sent XXXX all this bogus documents. Then XXXX just recently put the charge of {$3600.00} back on my card. Now this is where I will provide new information regarding this XXXX company. On XX/XX/XXXX I recieved a e-mail from the United States FTC with a link : https : //www.ftc.gov/XXXX That explains that this XXXX company by federal court order was shut down and the assets of its 4 owners frozen for a wide range of fraudulent business practices. These are the same kind of practices that I fell victum to. I sent a rebutal to the denial of my dispute for the {$3600.00} charged back to my discover card but Discover did nothing to help me ... they sided with the XXXX company. I am dismayed at how in the new light that the FTC has shut down this XXXX business and frozen their assets of more than XXXX XXXX dollars, that Discover would not realize that I was caught up in this sophisticated scam. I furthermore believe that XXXX 's credability is in question and that just becuase they sent contracts to discover that anything that XXXX provides should be deemed null and void. My life has been ruined by this scam. The mentor I had was initially very supportive to help me with this business but after his assistant charged up over {$80000.00} to my credit cards he just stopped helping me. The company never answered my complaints becuase they never answered their phone when I called. I have not slept in months and my health has suffered becuase of this and I expected the Discover card to protect me. The XXXX company is shut down they bilked millions from hard working people like me. I hope justice will be served and I hope with this new information about the FTC shut down od XXXX that Discover will remove the {$3600.00} permanently.

Company response to consumer: Closed with explanation