Consumer complaint received 2022-09-07
Company: HYUNDAI CAPITAL AMERICA
State: DE
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
On XXXX XXXX, XX/XX/XXXX in XXXX PA my XXXX XXXX XXXXXXXX  broke down. got it towed to the dealership in XXXX PA to get diagnosed. my engine blew and they couldnt fix it! I had an extended service warranty. They said we could trade it in and I needed to get home to Delaware. 
XX/XX/XXXX I walked into XXXX  XXXX XXXX XXXX, after tripping over there broken sidewalk and injuring my leg. I re-explained my situation and that I have XXXX and I dont have enough meds to stay. I told them my grandmother could cosign for car because I knew my credit wasnt the best but I have no money down because this was obviously not in the plan. So they ran both of our information and it was getting late but they couldnt get anything for me that night. Had to stay in Hotel. My brother drop me off and I scrambled to figure out other ways to get myself home. Seeing if I could tow it? Have my warranty company get it home since they got it to the dealership from when I broke down? The next day I called to check in and still nothing they did not find anything on the lot under any credit union or bank but I got a Were still trying hang in there my XXXX and my XXXX were already spiked from what had happened and that night I had taken my last dose of medication! I felt trapped already I was scared and alone and I just wanted to go home! The next day I called again and I got nothing again! I had friends and family working back home to see what they could do on their end but came up with nothing! I finally received a call about a car they did find and of course they needed my cosigner there so my grandmother had to take a 5 Hour Drive herself. We got to the dealership sat down and we were told I had two options leave my other car for voluntary repossession or trade it in for the only car they found in XXXX XXXX  XXXX with XXXX miles on it and that they could only finance me through their company Kia motor finance. My payments would be {$630.00} a month because of my negative equity on the other car because they only gave me {$6000.00} for it out of the {$13000.00} I owed. I couldnt afford it I know I couldnt afford it but they convinced me that even if they do the breakdown on my engine the warranty company may not pay for it and I didnt have the money out of pocket if that was the case either and then I would really be stuck. I had a XXXX XXXX XXXX. Me and my grandmother both looked at each other realizing we had no other choice it was either this or have a voluntary repossession on my record! We had to get home and I needed to get to work every day. We signed the papers we were there until XXXX. before we left there was another thing they needed before they could finish the deal or it wouldnt be complete. They needed my grandfather cosigned on my XXXX  XXXX  to come back up with us the next day to sign it over to them! We explain to them that hes too sick to make that drive, After arguing with them they agreed to let us leave on a dealer plate and they would come down to our house tomorrow to have him sign the papers but if he refused they would take the car back and we would have to figure out another way to get the other car here! XX/XX/XXXXXX/XX/XXXX got home they called us and said instead of coming today meet us in XXXX tomorrow Saturday, XX/XX/XXXX to sign over the rights to the rights to the XXXX  that one of their guys would be there and where to meet us! Upon doing so the man switched my plates and away we went. The whole thing from the beginning didnt feel right but I didnt know what else to do. In the months to follow more information popped up about this entire ordeal we later found out that before we sign the rights over to the car they fix the engine under the warranty before it was theirs to do any work on and I did not give them permission to do so! Afterwards they sold it and made a profit. After explaining that I was going through a financial hardship due to my health and other factors several times they refused to work with me until I paid 6 consecutive months of payments. So I just kept giving me what I could, and now they want to repossess the vehicle!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation