Consumer complaint received 2016-02-11
Company: TRANSWORLD SYSTEMS INC
State: GA
Product: Debt collection
Sub-product: Medical
Issue: Improper contact or sharing of info
Sub-issue: Talked to a third party about my debt

Complaint:
I believe I am subjected to aggressive billing and collection practices after receiving treatment at a non-profit hospital ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX in XXXX Ga ). I was denied by the billing department when I requested a copy of their information on their financial assistance and billing and collection policies ( XXXX/XXXX/XXXX ). The following is a copy of a letter I mailed to the collection agency ( TRANSWORLD SYSTEMS , INC, COLLECTION AGENCY ) : I am demanding that the debt of {$83.00} be removed immediately from my account and that no adverse credit reporting be made to my credit report. In addition, I am requesting in writing that a letter be mailed to me to the above address that this invalid debt, ( 1 ) is taken out of collection, and ( 2 ) that this debt be eliminated from my credit report. The reasons that this action should occur immediately is because ( a ) XXXX XXXX XXXX XXXX used aggressive collection practices to collect a debt that ( 1 ) by XXXX XXXX XXXX XXXX XXXX that once Medicare approved the services, then XXXX should have paid for the remaining services, and ( XXXX ) XXXX XXXX XXXX billing should have contacted XXXX to verify what the {$83.00} debt was for. The debt was not a deductible as XXXX in billing at XXXX XXXX XXXX explained to me ; the charges were for facility usage charges. In addition, the billing department should have been clear of what the XXXX bill was for ( i.e. deductible or facility charges ) and therefore because there is a failure on XXXX XXXX ' billing to find out the nature of the medical claim charges, this invalid debt was placed in collection. 
A second claim was submitted by XXXX XXXX XXXX for a medical claim adjustment XXXX for charges of {$1400.00} ( i.e. the first claim was submitted on XXXX/XXXX/XXXX for {$1000.00} ). Therefore, XXXX thought I had XXXX colonoscopy procedures. In addition, as is stated in my first priority mail letter ( i.e. XXXX XXXX in XXXX, PA and to XXXX XXXX XXXX XXXX, XXXX, dated XXXX/XXXX/XXXX ), I was never given the opportunity to ( a ) be offered financial assistance, ( b ) nor a payment plan. In addition, if a letter was sent out ( c ) on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX ( i.e. mail notifications were never received ) ( i.e. mail is known to get misplaced or lost around the Holiday Season ) then why is this debt sent to collection in 60 days. I received on XXXX/XXXX/XXXX a letter from XXXX XXXX stating that that this was the FINAL NOTICE dated XXXX/XXXX/XXXX but yet I have a contradictory letter from TRANSWORLD collections that the debt was placed in collection on XXXX/XXXX/XXXX. This is unfair aggressive billing practices by XXXX XXXX XXXX XXXX and must by law be removed immediately. Finally, per a telephone call on today ( i.e. XXXX/XXXX/XXXX ) to a XXXX the claim specialist ( a ) will be mailing out an adjustment check in a couple of days for {$83.00} cents to XXXX XXXX XXXX ( i.e. XXXX responsibility per their claim and billing policies ). Therefore, because this is an invalid debt, ( a ) and it never stated on the bill the exact nature of the services ( i.e. XXXX in billing said it was for a deductible, ) ( b ) the billing department failed to do due diligence because once they were aware that it was a facility charges then, ( c ) XXXX XXXX should have pursued XXXX, ( d ) and therefore this invalid debt should have never been sent to collections. In addition, I was never given an opportunity to be offered ( 1 ) a payment plan, ( 2 ) financial assistance, ( 3 ) or a statement of their financial assistance and billing collection policies ( i.e. requested a copy but XXXX stated that did not have such policies? More importantly after talking with XXXX who agreed to pay the bill and I informed XXXX at XXXX XXXX that this was an invalis debt, ( a ) she lacked due diligence by not following up with XXXX and ( b ) to take the invalid debt out of collections.

Company response to consumer: Closed with explanation