Consumer complaint received 2023-10-30
Company: Specialized Loan Servicing Holdings LLC
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Loan sold or transferred to another company

Complaint:
Statement of Facts : 1. SLS Failed to : Provide debt validation A certified copy of the original instrument for this account in its original form accept payment as a negotiable instrument provide evidence of account funding provide explanation of what this alleged account balance is for, proof I borrowed any amount of funds from you.

Provide documentation that shows I agreed to pay this debt with my wet ink signature.

Provide the Agreement that grants you authority to collect on this alleged debt.

Provide a copy of your state license, including license number that give you rights to collect in my state. 

I request documentary evidence on Account Number : XXXX, pursuant to 15 U.S. Code 44 which states that it must include all documents, papers, correspondence, books of account, and financial and corporate records which involve all derives, assignee, hypothecations in connection with my all-caps name. I require clarification in order to address the billing error for the amount shown in Exhibit ( A ). I need clarification as to who funded the account and how much is owed according to the journal and ledger entries from the date of opening of this account as described in IRS Publication 583 as the 10-k. On the public and private side showing accounts receivable and payable. 


SLS Responded with : We have reviewed your Request for Information seeking all data or records in relation to this loan account. This request seeks an unreasonable volume of documents or information such that SLS could not respond to the request within required time limits or respond without incurring costs that would be unreasonable in light of the circumstances. If you wish to identify with greater specificity other or different information regarding your mortgage loan that you would like SLS to provide, we will further respond to such a request in an effort to meet your needs. 


The NOTICE OF MORTGAGE SERVICING TRANSFER SLS provided contains XXXX Loan Number : XXXX. The security deed SLS provided contains Loan Number : XXXX. 

This discrepancy is a violation of the Terms and Conditions of the contract per the Security Deed resulting in BREACH OF CONTRACT : Transfer of Servicing Section 20 of the Security Deed allows as follows for the sale of the Note or transfer of servicing : The Note or a partial interest in the Note ( together with this Security Instrument ) can be sold one or more times without prior notice to Borrower. A sale might result In a change in the entity ( known as the " Loan Servicer '' ) that collects Periodic Payments due under the Note and this Security Instrument and performs other mortgage loan servicing obligations under the Note, this Security Instrument, and Applicable Law. There also might be one or more changes of the Loan Servicer unrelated to a sale of the Note. II there is a change of the Loan Servicer, Borrower will be given written notice of the change which will state the name and address of the new Loan Servicer, the address to which payments should be made and any other information RESPA requires In connection with a notice of transfer of servicing. If the Note is sold and thereafter the Loan is serviced by a Loan Servicer other than the purchaser of the Note, the mortgage loan servicing obligations to Borrower will remain with the Loan Servicer or be transferred to a successor Loan Servicer and are not assumed by the Note purchaser unless otherwise provided by the Note purchaser I was never lawfully notified and have no contractual obligations to the XXXX Loan Number : XXXX listed in the NOTICE OF MORTGAGE SERVICING TRANSFER. This is Breach of Contract and makes the contract void on its face. This account must be discharged.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation