Consumer complaint received 2021-07-27
Company: STATE EMPLOYEES CREDIT UNION
State: NC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I believe I am a victim of Mortgage Fraud. My bank approved a loan that allowed me to purchase my first home. During the process I had to pay the bank for an appraisal which said the home was worth {$190000.00}. I had several inspections including a required termite inspection. I closed on the home XX/XX/2018, about 3 days after closing things started to break down and go awry. The fridge broke down and had it smelling very bad throughout the house, there was water in the foyer and I started to notice that none of the things that the realtor and I talked about having fixed, repaired or replaced had not been done. XX/XX/2018 my basement flooded for the 1st time. I eventually moved in about the XXXX XXXX. I contacted my realtor in every instance to let her know what was going on and that none of the repairs I asked for were done to no avail. About the XXXX of XXXX I had a hvac company come out because the heat wasn't working and found out I had gas heat. Called to have gas turned on to find out the gas line was hacked so therefore i had no heat in 10 degree winter weather. It was at this point I started to feel like something was not right about this and started looking at my paperwork and MLS. The ad was a complete lie. It indicated that the house had completely remodeled kitchen n baths, brand new hvac, plumbing, and more importantly at that time electric heat. Nothing about gas heat. I wouldn't have bought a house with gas. I'm scared of it. I attempted to get help from my realtor or anybody that I thought could help me including my bank at some point. While going through the paperwork I had, I noticed in my closing settlement details was a payment for a hvac and pest inspection that I didn't know or have any results from. Again I let my realtor know what was going on to no avail as far as not having heat. I eventually ended up calling the hvac and pest company that was in the paperwork to talk to them directly about the inspections and the whole situation. I submitted a complaint to the real estate commission against my realtor and the seller agent. The required termite inspection report was never provided to me by my realtor or to the bank I'm sure. It was only provided after I submitted a complaint to the real estate commission when she responded back. It did not have my signature on it and revealed that there was excessive water in the basement. I paid the mortgage amount I thought I'd agreed to for a couple months and it went up by {$100.00} at least twice since I closed due to the taxes being higher than what the bank factored in. I have let my bank know about everything to no avail either. The bank didn't get a NC property disclosure statement signed by me or a termite report which is required supposedly to buy a home in NC. During the issue with my heat the city of XXXX XXXX came out to inspect because the gas leak could have caused us to blow up! This inspection revealed that this house is condemnable. Not worth XXXX I was told it was worth by the appraisal that was ordered through the bank. I disputed what I think was my property value with the county tax collector. I hoped it would help me get my mortgage down and let the bank know I had overpaid for a house that was not worth what the appraisal said. I currently have a lawsuit against my realtor for breach of fiduciary duty, unfair trade practice, contract negligence and other things. The bank has not responded to any of the issues I have presented at this point. My lawyer seems to be refusing to help me pursue all other parties. I'm still paying XXXX $ mortgage although the value was decreased to XXXX and taxes got cut in half from the wrong high amount originally not factored in by the bank for my mortgage payment. This entire situation has been very messy and confusing to me. How did I buy a house without all of the required paperwork? Why am I paying more than I agreed to pay? What if I couldn't afford to pay that extra for what it's worth I could use that on my other bills! I'm sending this complaint to cover all my bases. Something is not right about this entire situation, I'm living in this beautiful condemnable house and over paying for it over all and every month and my health is being jeopardized because of unfit living conditions.

Company response to consumer: Closed with explanation