Consumer complaint received 2020-09-24
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with customer service

Complaint:
To Whom This May Concern at the Federal Trade Commission : Case # XXXX I hope you are well. 

On XX/XX/2020, upon calling ( without a working voice ) the Wells Fargo XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, I had the grave misfortune of interacting with XXXX, XXXX, XXXX, XXXX, XXXX and XXXX regarding attempts to pay my financial responsibility and to be treated with respect. 
1 ) XXXX ~ was no help as she told me that my payment method is a problem and she could not help ; rather than seek resources. 
2 ) XXXX ~ relentlessly harassed me after I repeatedly requested for a manager and I was firmly denied. XXXX was extremely persistent, dominating, controlling, ignorant and aggressively/rudely told me that she can take my payment. XXXX 's forceful verbiage of 'taking my payment ' gave me the strong and clear impression that she only cared about collecting funds and neglectful of human treatment. With this frightful encounter, XXXX made me emotionally and incredibly uncomfortable with her clear violation of my boundaries. XXXX made an unrelated comment about 'with everything that is going on in the world '? At this point, I had no choice but to hang up on her. 
3 ) XXXX/Advocacy ~ surprisingly and appallingly defended XXXX 's comment to me. 
4 ) XXXX, XXXX 's superior/manager ~ was THE WORST. XXXX was unfriendly, repeatedly cut me off, sounded very controlling and arrogant with his position in the company, habitually phrased, " obviously '' to me when nothing was obvious. I AM NOT YOUR EMPLOYEE. When I attempted to share my phone experience with XXXX and notified him that his staff seemed incompetent, XXXX REPEATEDLY THREATENED TO END THE CALL IF I DID NOT STOP USING NEGATIVE WORDS ABOUT HIS STAFF. XXXX told me that he does not allow negative comments about his staff. 
5 ) Upon filing an official complaint on the listed individuals, I was provided the above case number for reference per XXXX/Case Manager Department and I am to receive an email response in approximately 10 days. I have no time to waste. I should not have to wait 10 days. 
I yet again contacted the company, spoke to XXXX who referred me to the Corporate level at XXXX XXXX XXXX XXXX XXXX, only to discover, per XXXX on XX/XX/2020, that this contact phone number is the wrong contact. What a complete waste of my valuable time. Is this company that disorganized? 
6 ) I was then, transferred back to the internal department and attempted to communicate with XXXX/Advocate who was absolutely clueless and unhelpful. 

*I have and continue to lose sleep due to this inhumane and mortifying experience. I am numb, drained and mentally traumatized by this ongoing ordeal. This 'company ' does not deserve business. 
PLEASE ADVISE AS PROMPTLY AS POSSIBLE AS I DO NOT WISH TO CONTINUE ASSOCIATING WITH SUCH A DEMEANING AND DEPLORABLE ENTITY. 

Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation