Consumer complaint received 2021-06-01
Company: ROBINHOOD MARKETS INC.
State: KY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I have been targeted by them since I bought shares of XXXX ( XXXX ) & made an official complaint with SEC and FINRA as well as applied for a Mediation hearing to solve these issues. I have pictures as proof of every statement I have made and Intend on fighting them til I have no more fight or finances left because there is a lot of people in my same position that have also been cheated in some way by RF.llc and dont have anywhere to turn. I sought out the leaders of XXXX  XXXX  who have Promised to Do the Right Thing and Stand With The Little People that are overlooked because we were or are poor or Not heard because we came from the wrong side of the tracks. I feel ashamed for the loss of money they have caused my family and myself and am willing to fight them for the truth. Although I am not a minority I do know what it feels like to be Discriminated Against and the pain it causes. I hope you understand that point and in no way am I claiming to know the feeling of racial discrimination.. 
I buy option contracts as both investment and for income. My Robinhood Investment Account # XXXX i Purchased a call option XXXX {$59.00} buy call option expy XX/XX/XXXX that cost {$180.00} and was {$11000.00} in the money when i attempted to sell it Robinhood app Froze up and I could not do anything until the next day when i sold it for {$7700.00} at a loss of {$4300.00} and a XXXX {$280.00} sell call option that cost {$50.00} and was {$1600.00} in the money same time as the app froze. Robinhood has multiple class action suits against them for this stating they knowingly and purposely blocked the buy and sell of XXXX shares and options. I just want what is fair as i took the risk and they took the reward. Purchased - XXXX  XXXX call expy XX/XX/XXXX for {$2200.00} during the XXXX Price jump. i had already made {$11000.00} on call options in XXXX into XXXX on XXXX. two days before expiration day XXXX hit new high and my call option was {$10000.00} in the money so I sold to close for {$8000.00} profit and it got cancelled. I was forced to close the option for the sale of {$300.00}. I was told that it was cancelled due to end of day but it was already sold and money into my account also it took place at XXXX leaving 2 hours til close and i made it GTC ( Good til cancelled ) which would have taken place on expiration day if it did not sell before then which it did. At the same time i got a alert my account was logged into from a device in VA USA I then received an alert my SOLD call option was cancelled and Robinhood app. was frozen so i could not sell or do anything at all because it signed me out when the other device or hacker logged into my account. I have screenshots of everything I have told you that can be proved except the fact that Robinhood Neglected to provide the necessary Security needed to protect the MONIES their Clients have deposited into Robinhood Financial LLC Accounts. I had lots of issues when I owned shares of XXXX during the Short Squeeze that happened earlier this year. I received a phone call stating they was a rep from Robinhood  and to solve issues I was having I needed to sell the shares of XXXX I owned. however this I only have my statement as I did not record the convo. Robinhood Customer Service finally replied and then told me it had to be escalated to Fraud Dept. for further investigation. During the Investigation I was not able to get any information from them and they never asked me 1 question or about the proof I had that I been hacked multiple times since opening my account or and I just don't understand how they can complete a investigation without all evidence that would provide the proof needed to. I was emailed yesterday from Robinhood Customer Service member XXXX informing me that their investigation was concluded and that they did not find any proof of hack or call option being cancelled by anyone other than me. i have the screenshot of the cancelled call option in question and it is totally different from every other cancelled options from where they have attempted to doctor their version but i have XXXX  XXXX and can decrypt their version of a sale or buy that has been altered from its original version. The pic i have has the sale amount and the date but nothing about it being cancelled. the completed conformation is Blank and not 1 other is that way and it is because they attempted to alter it and their platform has keylock that will prevent it from alteration for security reasons. It was proven Robinhood is Involved with the XXXX  selling their users data for profits also XXXX XXXX XXXX and Others Rf.llc was selling our Data to XXXX  the very same companies that ws involved in Shorted XXXX Shares to the point of Bankruptcy and stood to lose 49 % of their capital by retail investors like myself that bought call options between XX/XX/XXXX and XX/XX/XXXX and ultimately did lose that amount. but i only get a email at a 15 to 1 ratio from no reply emails at Robinhood Financial llc with zero information. And smart comments telling me I am XXXX from Customer Service @ Robinhood Financial LLC. I just want the same treatment as the ones on XXXX as my money is just as green and as valuable as theirs. Fight for fairness across the board and enforce the laws and values our XXXX  XXXX  was built on. Such as ALL MEN AND WOMEN ARE CREATED EQUAL. Do unto others and so on and so forth. Thank You for your time ... And Please Help Me and FamilyOnce Again Thank You for your Valuable Time

Company response to consumer: Closed with explanation