Consumer complaint received 2023-09-21
Company: Chime Financial Inc
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
To Whom It May Concern, On XX/XX/XXXX Chime responded to my complaint here with another allegation that makes no sense! It has been a full year as of XX/XX/XXXX since these allegations came against me. For an adjustment of {$2200.00}. Chime you stated in your response that you advised me to contact the Ohio Unemployment Office for further information. Then asked me to contact Chime customer service for more information.. However, I was told you received a letter called an LOI for the remaining funds to return to the bank. You have not in XXXX year sent me in the back office emails that this was to be further investigated through Ohio Unemployment office. If you took this very seriously as you stated in your response. Then why has it been XXXX year and I am just learning about Ohio unemployment today?!! if you check ticket number XXXX you will see this is not what I was told. You continuously give me a runaround and send me on goose chases. The amount does not even match the unemployment amount that was deposited to my account {$1700.00} on XX/XX/XXXX, the adjustment was for {$2200.00}. You are not taking this very seriously. I called today as you stated I could at XXXXXXXX XXXX EST. I spoke to XXXX the member service supervisor. He further looked into the adjustment and it did not say where or why it was adjusted. He requested to put me on hold to further investigate the situation. With no surprise, I was on hold and then another member answered and I got nowhere. her name was XXXX and she said she could not transfer me back to XXXX. She said she was from the dispute department and had no dispute with that amount. Then she proceeded to transfer me back to member services. I am responding because I still under no circumstances can get a hold of anyone at Chime to handle this matter. The unemployment office does not have my funds. Your allegations are false. I have asked for proof of your allegations from the XXXX XXXX  the LOI your specialist said they had. check ticket number XXXX.. you have yet to provide the LOI. And now I would like your proof from the Ohio unemployment office. as this is new news to me!!! When contacting Chime again I spoke to XXXX the supervisor. She said she could not see where or why the adjustment was made as well. I have gotten nowhere. You must do something about this. Your instructions to me are not accurate and your investigation has failed me yet again. When I called again Supervisor XXXX confirmed that it was a LOI letter from XXXX XXXX requesting the remaining funds to be returned to the bank. She sent a request to her team lead to find out more information and I was kept on hold for XXXX minutes. then came back to tell me that it was not disputable and that she would have to send it back to the internal team. the email that no one gets back to me on. She does not have a copy of the LOI and is sending another request to the back office. ticket # XXXX. So the ball is back in your court. Then I received an email back from the back office shortly after XXXX sent the escalation. The response I got back was I see you are requesting a copy of your bank statement. if this is sufficient please reply back. " NO ITS NOT SUFFICENT ''!! I'm right back to the same runaround. I have well over XXXX emails out to the internal team. You have not taken this seriously as you stated in your response. you have only further upset your member. What do you plan to do about this now?

Company response to consumer: Closed with explanation