Consumer complaint received 2023-11-20
Company: Revenue Enterprises, LLC
State: OK
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XX/XX/XXXX. I contacted Revenue Enterprises , LLC after contacting XXXX XXXX XXXX when I received a collections letter in the mail. I then learned there was other debt on file regarding my son and incident he had back in XXXX and XXXX XXXX had the incorrect information on file in regards to contacting me, they used an old account instead of my new information, this has been fixed by XXXX XXXX. XXXX told me that sadly there was nothing they could do for my son 's debt, but they would however be reversing my debt they accidentally sent in and told me how to contact the debt collector so a payment could on my son 's account. XXXX XXXX provided me with all the information they gave Revenue Enterprises , LLC and told me to provide the same information so the right account could be pulled up. I then contacted Revenue Enterprises , LLC and immediately was met with harassment and told all of my debt was reported to the credit bureau and it was occurring a daily interest and I needed to pay immediately. I tired to continuously explain the situation and was met with harassment over and over to force me into paying this debt, I eventually told the representative that I would have to contact them on Monday as I had no way of paying this and would have to speak the the father of my son in regards to paying the debt. I then contacted the father and he told me to call back and he would pay it in full. The gentleman who spoke to us a second time told us that it was not reported to the credit agency and it was not a daily occurring interest I advised him the amount that was to be paid on my son 's account and he told me no there was more bills included when I did not need to pay the bill in my name since it was in the process of reversal. We trusted him since he seemed fair and more honest then the woman I spoke to before. This however was another deceptive practice of playing bad cop good cop and he lied about the amount due on my son 's account in order to have my bill paid too. I immediatelly contacted them back and left a voicemail for them to call me in regards to my account, they never did. I then contacted them again on Tuesday, XX/XX/XXXX in regards to the payment that did not need to be made and was told that they would contact me the following business day because they could see XXXX XXXX reversed the bill already. I asked for refund for the amount that was overpaid and was told a supervisor would be contacted as well and they would get back to me the next day. I did not hear from them and contacted them again today and spoke to the same individual I spoke to on on Tuesday, XX/XX/XXXX. She told me they were still looking into how to refund me the amount, I then after quite a long time on the phone trying to be refunded asked are all phone calls recorded and proceeded to tell her that I would be reporting them for unfair practices in collecting of a debt. She then changed her tune and started to tell me they would refund me the full amount but I would be charged interest for when they refunded the amount until I pay them again for the amount my son 's bills. I told them this was unfair and I did not agree to this and would not be responsible for their mistakes and unfair practices in collecting a debt. She kept telling me we would discuss it when it came time to collect payment again. I immediately said no, I need you to state that this will not have interest bearing on the amount we would still owe. She proceeded to continue to try to work around it until finally agreeing after I said I would report them that I would only owe the amount of my son 's bills will no added interest and would write off the rest. I asked how long does this process take and she would not give me an answer again saying she did not know it was not her job and I asked to be connected to someone who did know and was told they do not take incoming calls. I then again told her I would be reporting her for that too and was then given an answer of 3-5 business days. I have now received a text messaged saying the refund was successful and when I log into my account the only statement on my account is the one regarding my own bill and not my son 's, however my account has a XXXX balance as of now. I never even received any bills from them in regards to my son and no statements are on my accounts yet they included all bills together and then tried to deceptively not return the amount that was overpaid. After looking at numerous reports this company does not need to be in business with collecting debts as they have shown continuously they have unfair practices they follow to collect a debt.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation