Consumer complaint received 2022-09-15
Company: Atlanticus Services Corporation
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX misrepresented the cost of its equipment, and is using its relationship with Fortiva to get the benefit of a credit provider ( i.e. file reports with the credit bureaus ), while avoiding scrutiny of its fraudulent actions. XXXX claims that it is only a provider of home security, and has nothing to do with Credit Reports. But, for all practical purposes, Fortiva is an arm of XXXX. Once XXXX sends an account to collections, all bets are off. XXXX will only communicate with customers who continue to XXXX payments on fraudulently obtained accounts. On XX/XX/XXXX I agreed to installation of XXXX security equipment in my small home, and monitoring thereof. On its own initiative, XXXX referred the transaction to Fortiva for financing. I later discovered that XXXX drastically overcharged me ( {$3400.00} for a home security bundle ). While the Purchase and Service Agreement, and Schedule of Equipment and Services show {$3400.00} due, because I had existing equipment from a prior home security service, the Schedule of Equipment and Services also shows the total number of pre-installation equipment was XXXX, and the total post-installation equipment number was XXXX. Based upon the email with the price list that I received on XX/XX/XXXX from XXXX XXXX, Legal Assistant - XXXX XXXX XXXX XXXX XXXX, XXXX North XXXX West, XXXX, UT XXXX ( XXXX ), the actual total cost for the equipment that XXXX installed in my home is {$1600.00}. XXXX charged me for equipment that was already installed in my home by the prior home security service provider. She had no explanation for why I was required to pay more than twice the amount for the equipment that XXXX actually installed. Nonetheless, she told me that this dispute was between me and Fortiva alone. In a XX/XX/XXXX email, Fortiva told me to contact XXXX and advise the store to initiate a refund request if you find a discrepancy in your transaction amount. Fortiva explained that Fortiva is " only a financing option for XXXX XXXX XXXX. '' Fortiva advised me to contact XXXX for specifics regarding merchandise. I am filing this complaint against XXXX and Fortiva because my account was sent to collections, and a major derogatory note was added to my credit report. Fortiva refuses to remove it unless I pay Fortiva the claimed amount that Fortiva allegedly paid to Vivint on my behalf. XXXX ceased to provide monitoring services and refuses to further communicate with me, other than to tell me that the account is in collections, and only Fortiva can provide relief after an account is sent to collections. XXXX intentionally sent my account to collections to avoid dealing with me, and place me in this never ending loop of finger pointing, while my credit is being destroyed.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief