Consumer complaint received 2023-08-12
Company: Maury Cobb, Attorney at Law, LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This XXXX XXXX XXXX  to the seme complaint i send already to the XXXX my last outopaid it just XXXX XXXX XXXX XXXX agosto XXXX and i called them why my bill it was to much in my bill if i take my nunber out befero the bill starting open i chenged for other conpany. But my account it still open because i left 3 thing and XXXX  it was home Internet itcost a months it XXXX dollars the one thing for get wi-fi it cost {$10.00} the XXXX it cost XXXX dollars XXXX those things they are still there but the add 5 each because I not make outomatic payment anymore i told them i respon in charged to pad my bill befero closet every months the XXXX but pay I could not pay that month and the three services were disconnected but my account is active because I had just returned with my number which I paid for the activation and for the service of the month that it was in XXXX XX/XX/XXXX. When the 3 services were disconnected I contacted them because my bill was XXXX if I only had one month that I could not pay and it cost me a lot for a month that I had not paid XXXX  XXXX XXXXXXXX  a called them and to pay for the month that had not been paid and I reached a payment agreement which became very expensive for 3 things, the clock was deactivated but I was paying for it and I updated my account but they never removed it from the system That he did not make automatic payments XXXX XX/XX/XXXXXXXX  I paid XXXX dollars on XX/XX/XXXX XXXXXXXX  I paid XXXX on XXXX XX/XX/XXXXXXXX  I paid XXXX The systems still kept charging me a month late and the as if I had not paid for a month, then I called for them to fix my bill because my bill still to much Every time i spoke with customer services it was stressful because it didn't take minutes it took hours and he never gave me an answer they always told me the same thing to the point that in XXXX of being tired of talking with customer services I asked to speak with a supervisor so he could talk to me He will fix my accounts, he treated me badly and told me those charges were valid and that I had to pay them So I told him then you are not going to bring my account up to date he said no I answered him I have nothing to talk about with you have a good day that you were disconnecting my service and trying to charge for the activation in XX/XX/XXXX I paid XXXX which in the same month had another payment for the same amount that was XXXX XX/XX/XXXXXXXX  Which made me very upset because my account was never taken out of the automatic payment system. For these reasons, the system kept linking my account with XXXX for 2 months. the month that was closing and the month that was opening because my automatic payments were paid on the XXXX of each month which was for the month that was opening which were every XXXX of the month that covered XX/XX/XXXX to XX/XX/XXXX but as XXXX it not propaganda On XXXX XX/XX/XXXXXXXX  I was able to have my bill fixed but tired of many talks and nobody fixed my bill I decided to pay what I owed when I was able to tell my situation to customer services he tried to help me and I told him that I didn't want to talk to the supervisor because the last time I was treated badly and he didn't want to fix my account, he told me I'm going to pass you on to his supervisor that she will help me, the supervisor i spent 4 hours on the phone with them and she helped me she remove the fee charges but later the add agian. I talked to them again in XXXX and I asked to speak to the supervisor, her name is XXXX, and I told her that they put the feee charge back on and she told me that she was waiting for the wi-fi modem which was on the way because I removed all my services and I only kept my cell service She told me that once the wi-fi modem arrived, any employee could escalate my account and remove tho fees that it was not necessary to talk to her. My paid bills septiembre XX/XX/XXXXXXXX  bill XXXX septiembre XXXX XXXXXXXX  bill XXXX on XXXX XX/XX/XXXXXXXX  XXXX XXXX on XXXX XX/XX/XXXXXXXX  XXXX XXXX on XXXX XXXX XXXX it XXXX last paid on XXXX XXXX and i canceled my XXXX  because want me to pay for something i sent the XXXX  i have all my all my receipts i paid end total XXXX I don't know if they overcharged me, but the only thing I want to make clear is that I don't owe this company anything, I contacted them and the only thing I want is that I paid them something that I don't owe, I was explaining to them and what they said will pay or not I answered them that I was not going to pay something that I do not owe Finally, I told them that if they pay them, but if they verified me with receipts every month, I would gladly pay them if they sent me the receipts. Because they only send me a letter with the account number and my name and the mountain, that's why I I contacted them to demand receipts of what I am being charged Not because my number and account number with XXXX are there, I'm going to assume that I owe that amount if they send me the receipts for the months that I'm being charged. but he only sends me a letter with the amount to pay i hope the can read my complint thank you and have good day. This compint it a part the same complint i sent already my acount number XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation