Consumer complaint received 2023-05-18
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I was racially discriminated against by PNC Bank XXXX XXXX NJ on XX/XX/XXXX when I went in to make a deposit and get 3 certified checks. The certified checks in total came to {$23000.00}. I did not have a problem with making the deposit. At the time I had more than enough to cover my request. Initially I'd given the teller my ATM card for the account deposit was complete. It was the teller and XXXX who said she was a banker at the branch reviewing my account. XXXX handed me the withdrawal slip and advise me to write on the back to whom the checks should be made out to. XXXX then asked me for a form of ID. When I completed that information I handed the withdrawal slip to the teller and my NJ drivers license. XXXX and the teller continued to review my account. After a few minutes XXXX walks over to another teller by the name of XXXX to have a discussion which resulted in XXXX coming over to review my account with both XXXX and the teller. After a few minutes XXXX states that my DL information does not match what in their system. I responded by telling her that I was not aware of the information in the system, nor do I enter that information into their system. She then began to tell me for those reason I would not be issued the certified checks. I respond to them that does not make sense to me and that my DL had never been an issue prior to today. XXXX again repeated to me that she was unable to provide me the certified checks as a result of the information not matching. I then advised that if the were not willing to issue the checks then I would close all my accounts with PNC. XXXX said to me that I could not close my account as I had a pending transaction with the {$50.00} deposit that I had just made. I was handed back my ID and bank card denying me access to my funds. I immediately contacted the XXXX number where I made a complaint while in the branch. Concluding my call I left the branch and went home to contact my attorney. My attorney contacted the branch to have a discussion with regard to what I just experienced with not being allowed access to my funds. I was then advised by my attorney to go back to the branch to retrieve my certified checks. Why I feel that this was a XXXX issue, on XX/XX/XXXX I came to branch in the same attire and requested a withdrawal from another account in the amount of {$550000.00}. I provided the bank card for the account and DL as I did on XX/XX/XXXX, I was not questioned about my DL at that time. The teller offered me a room to count the money to make sure there had not been an error in the amount that he'd provided me. I went to the room, counted the money and left the branch. The only difference is that the account that I drew the money from did not have even close to the amount that I was withdrawing funds for the certified checks. Two days after the incident I received a call XXXX or XXXX last initial M the followed up with regard to my complaint. I expressed to her that I felt I had been discriminated against, gave her the information about the incident. I'd also shared that when I discussed with XXXX when I returned about the being charged fee 's for the certified checks and that I felt I should not be charged being that my time had not been valued. The response from XXXX was it's the bank fee. Nor had I been reached out to by the branch XXXX to discuss the incident. XXXX asked had anyone offered to correct my DL information in the system. I advised that I had not been offered that as an option. At no time did XXXX state that it is a policy for a DL to be scrutinized by review the DL number and expiration date to what the bank has in the system. XXXX was going to send my complaint to the XXXX relations department and to expect someone to reach out to me. XXXX XXXX an XXXX XXXX Relations to contact me. I provided him the same information as I did XXXX. XXXX gave apologies for my experience a few times. I'd shared my feelings about being charged the bank fee, and not being contacted by the branch XXXX. He asked would it make a difference if someone from the bank sent an apology letter. I declined as accountability resides with those that had discriminated against me. In the conclusion of our call XXXX offered no follow up to my complaint, or refunding me the certified check fees. As if my experience was business a usual. I was humiliated in front of other customers, embarrassed, an made to feel like I'd come to the bank to pull a scam or conduct a fraudulent transactions, as if I were a thief of some sort. I've been a customer of PNC Bank since XXXX. To have to go as far as contacting my attorney to take out monies that belong to me was not just. I live in a city where there is a strong minority presence. If PNC is not held accountable for XXXX discrimination other people potentially will receive the same treatment because of how the look, and skin XXXX. I am determined to hold PNC Bank accountable for how I was treated.

Company response to consumer: Closed with explanation