Consumer complaint received 2017-05-18
Company: TrueAccord Corp.
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XX/XX/XXXX   

  XXXX   XXXX  
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , TX    XXXX 

To Whom It May Concern: 

I entered an agreement for debt collection with True Accord on   XX/XX/XXXX   to pay my debt owed to   XXXX   XXXX   XXXX  . I agreed to a discounted, two-payment option, to be withdrawn from my bank account on   XX/XX/XXXX   and   XX/XX/XXXX  . The agreement, for approximately   XXXX   per payment, did note I could pay off the debt early, if I chose to do so. (Email attached.)

I was eager to improve my credit. I attempted to make a second payment to close the account on   XX/XX/XXXX  . Instead of charging me the agreed-to second payment, True Accord debited my bank account for   XXXX ,  which is what was due if I had made a one-payment arrangement. 

I wont even get into the fact this could be a piece of failed computer code that could affect hundreds of True Accord customers, apart from myself. And that it would be in True Accords own interest to fix such a potential problem for other customers.

True Accord has no weekend support. Nor any sufficient online complaint process.

I immediately called on Monday morning to inform True Accord of its mistake, asking if I could take the one-payment term because the amount withdrawn on   XX/XX/XXXX   was equal to a one-payment agreement. And, of course, because the amount withdrawn had resulted in  three    XXXX   overdrafts and a returned   XXXX  p ayment to a separate credit card account.

On the positive side, the account was cleared with   XXXX    that day. That led to my credit score going up   XXXX   points, day over day, due to clearing my   XXXX   XXXX   debt.

True Accord refused to treat the   XXXX  d ebit as a one-time payment and refund t he  XXXX   payment I made on   XX/XX/XXXX  . True Accord offered  a  XXXX  r efund, which I agreed to accept because I had no other option. I told True Accord I would report them to the local  BBB  for their failure to provide proper computer coding to make correct debits.

The   XXXX  w as refunded to my account two days later. What I did discover, however, is that True Accord had reported my payment to   XXXX  , but then that credit dropped off my report the following day, after I threatened to complain. 

Whether this rescinded credit was due to my threat to make a BBB report is unconfirmed, but it has resulted in my credit being docked  XXXX  points.

I think refusing to adjustment payments  despite its mistake  makes True Accord  jerks . But rescinding a credit report correction, if it occurred, is unethical and unconscionable. I would like to be made financially whole for the mistake made by True Accord.

I am reporting this to all relevant agencies: OCCC and AG in Texas, the Consumer Finance Protection Bureau, plus   XXXX   XXXX  , True Accord and the  BBB  in   XXXX   XXXX  , plus   XXXX  ,  XXXX  and   XXXX   and my bank. 
True Accord agreement:


TrueAccord Support  Unsubscribe



  XX/XX/XXXX   (12 days ago)




to me 






Congratulations! Your payment plan is now set up.

This is an important message for   XXXX   XXXX  . If you are not them, please disregard and delete it.











Congratulations! Your payment plan is now set up. We're happy to work with you.


Here's your plan summary:
Your total to be paid is   XXXX   ,  after a reduced amount of   XXXX  .
Installment breakdown:
#

Date

Amount

Status


1

  XX/XX/XXXX  

$ XXXX 

Paid 


2

  XX/XX/XXXX   

$ XXXX 




Remember: your   XXXX  off o nly applies if you don't fall off the plan. 
TrueAccord Terms & Conditions 
Important Notice: You may change or cancel each deferred payment up to 3 days before the payment is due.
Would you rather manage your plan through your TrueAccord account? Click here to access it.









Copyright   XX/XX/XXXX  TrueAccord
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , CA  XXXX 
 XXXX 














Your account number is:   XXXX  


Click here for more information about your balance


UnsubscribePrivacy Policy


Log in to your account


THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT, AND ANY INFORMATION OBTAINED FROM YOU WILL BE USED FOR THAT PURPOSE.
You can view your   XXXX   Privacy Rights by clicking here.
The last payment on this account was on   XX/XX/XXXX  . The account went into default on   XX/XX/XXXX  . It was charged-off on   XX/XX/XXXX  . Please be advised that   XXXX   XXXX   XXXX   the Current Creditor-Debt Purchaser, has purchased the account referenced above.
The breakdown of the balance is as fo llows:  XXXX  in princi pal at time of purchase, which may include interest and fee s;  XXXX  in  fees since purchase; an d  XXXX  in  interest since purchase.   XXXX   XXXX   XXXX   account number ending in:  XXXX 















 XXXX , thanks for your payment!

This is an important message for   XXXX   XXXX  . If you are not them, please disregard and delete it.











Thank you for your payment,  XXXX 


We have processed your scheduled payment.
No action is required at this time. 
 XXXX , thanks again for signing up for a TrueAccord payment plan. Your plan includes automated recurring billing for your convenience. 
On   XX/XX/XXXX  , we processed your scheduled pay ment of  XXXX . Yo u paid with a   XXXX    with last four digits   XXXX   and expiration date  XX/XX/XXXX . 
You're all set! If you'd like to view your account, click here. 
Or read about your TrueAccord payment plans Terms & Conditions.

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Your plan
#

Date

Amount

Status


1

  XX/XX/XXXX  

$ XXXX 

Paid 


2

  XX/XX/XXXX  

$ XXXX 

Paid 









Copyright   XX/XX/XXXX  TrueAccord
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , CA  XXXX 
 XXXX 














Your account number is:  XXXX 


Click here for more information about your balance


UnsubscribePrivacy Policy


Log in to your account 


THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT, AND ANY INFORMATION OBTAINED FROM YOU WILL BE USED FOR THAT PURPOSE.
You can view your  Gramm-Leach-Bliley   Privacy Rights by clicking here.
The last payment on this account was on   XX/XX/XXXX  . The account went into default on   XX/XX/XXXX  . It was charged-off on   XX/XX/XXXX  . Please be advised that   XXXX   XXXX   XXXX   the Current Creditor-Debt Purchaser, has purchased the account referenced above.
The breakdown of the balance is as follows :  XXXX  in principal at time of purchase, which may include interest and fees;  XXXX   in fees since purchase; and   XXXX   in interest since purchase.   XXXX   XXXX   XXXX   account number ending in:  XX/XX/XXXX

Company response to consumer: Closed with explanation