Consumer complaint received 2022-12-15
Company: National Credit Systems,Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
My name is XXXX XXXX, a former resident of XXXX XXXX XXXX I moved in on XX/XX/XXXX and I vacated on XX/XX/XXXX ( due to XXXX XXXXXXXX in a previous relationship with my boyfriend ). The week of this incident I contacted XXXX regarding releasing a key to my unit to my aunt so she could be escorted with law enforcement to grab my belongings from the unit, on XX/XX/XXXX I contacted XXXX and explained the situation she granted permission for my aunt to come. I then sent my aunt a text providing her contact and address ( see attachment of text screenshot ). My aunt did come on that day with law enforcement. At this time, I was already gone, and my boyfriend was there. 
The next following week or so I reached back out to XXXX to advise her I will not be returning to that unit, she then advised me on the phone that she will process everything and reach back out to me with any fees that will be owed but insured me all fees including the lease termination fee will be waived. 
She did not reach out back out until XXXX to inform me of minor fees and a missing washer and dryer ( which later was discovered we brought our own dryer and washer ) and informed me she was waiting on the invoice for the paint job for the dining room wall and she will contact me when she has the information which never happened. 
On or around late XXXX I received a call from a collection company for a balance of {$2600.00}. On XX/XX/XXXX, my boyfriend XXXX was in XXXX for business and he stopped by XXXX to address this matter. He sat down with XXXX, XXXX stated XXXX can not waive any fees or etc. because she does not have the authority too, XXXX was not at work this day. XXXX questioned the fees, etc. because it was all wrong and was not the correct amount. XXXX stated she will speak with XXXX and reach back out to us, which never happened, he contacted her almost XXXX weeks later I believe. 
All incoming calls are recorded so it was extremely easy for XXXX to pull the call me and XXXX had regarding this however she did not. This reporting is inaccurate information which is a ground for deletion and non-pay since this is hereby a violation per FCRA. I have no issue in doing so but I have other things I can be doing besides an issue that is so easy to solve and this should have never reached this point if job duties were conducted. 

XXXX is stating a balance of {$2600.00} XXXX Plan XXXX Trash XXXX Cleaning XXXX Blinds XXXX Wall Fee XXXX Wall Fee XXXX Utilities XXXX XXXX Fee XXXX Moved out XX/XX/XXXX My concerns and request : XXXX ) The ledger does not add up to {$2600.00}, please break down the price equaling to the total amount. 
XXXX ) I moved out XX/XX/XXXX. I would like this corrected and prorate corrected. 
XXXX ) Utilities prorated amount is incorrect XXXX ) XXXX XXXX XXXX Notice fee is not removed It was made clear to XXXX & XXXX XXXX XXXX this balance is no issue ; however, the issue is the balance is not correct. I sent the police report and the protection order as well. Once XXXX discovered that this was an issue then she could have called the collection company to place this account on hold until she reviewed everything so it would not hit my credit reports for an error that should have never taken place and/or had the collection account sent back to XXXX. 
All I am requesting which is all I have been saying since all this started is the amount correct so it can be paid, now it has hit my credit file so I am requesting this account be pull out of collection, removed from my credit file, and sent back to XXXX for adjustment so I can make a payment and be done with this issue, So, it is removed from my credit file. Paying whatever is owed is not the concern at all. 
I have attached several emails, GA power disconnect notice request, screenshot of me asking my aunt to get the key, U-Haul pickup, etc. to verify such dates and information. 

All I am requesting is this is corrected so I can pay when it's done but most importantly, removed from my credit file. 

I never recieved any nofications from XXXX XXXX XXXX at all to dispute this information. It was placed on my credit file with a balance of XXXX, months later they updated the balance to XXXX in which I do not know why. 

The amount owed is false/wrong. 

The reporting was wrong and inaccurate in which is true a FCRA violations.

Company response to consumer: Closed with explanation