Consumer complaint received 2021-06-26
Company: DISCOVER BANK
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Purchase date : XX/XX/XXXX Amount : {$4300.00} I purchased a designer purse from XXXX on XX/XX/XXXX & the XXXX seller listed the purse incorrectly. The seller admitted to listing it incorrectly & agreed to return it. All communications are documented between XXXX, XXXX & Discover. After getting really nowhere with XXXX & XXXX on the return, I opened a dispute to my credit card company ( Discover ) for help. 

XXXX : Dispute submitted to Discover after getting the run-around from XXXX for almost 2 months from the transaction date Uploaded all documentation providing details from XXXX that they would issue a full refund on XXXX once the purse was received back XXXX : Uploaded documentation to Discover dispute site to show that the address provided by XXXX was wrong & emailed seller directly for her address XXXX : Uploaded documentation to Discover dispute site to show that the package came back to my home & requested what to do with the package XXXX : Uploaded documentation to Discover dispute site to show that the seller agreed to the return & included the screenshot from XXXX XXXX : Seller agreed to the return. The seller provided a notification from XXXX that they sided in my favor XXXX buyer : XXXX ). The money would be deducted from the sellers account on XXXX XXXX : Uploaded documentation to Discover dispute site to show that the accepted the return & that the case should be resolved in my favor since the seller had confirmed the purse was returned in perfect condition which would warrant a full refund XXXX : Discover said they sided in favor of XXXX XXXX representative stated on XXXX that the money was removed from the sellers account & back to XXXX on XXXX Ebay screenshot of this communication showing the money was deducted from the sellers account Seller confirmed on XXXX that the money was deducted XXXX : Spoke with Discover account manager Apologized that a previous account manager told me to return the purse Arbitration did not side with me/sided with XXXX & XXXX XXXX deducted the money from the XXXX seller on XXXX Reiterated that I had uploaded documentation Discover dispute site on XXXX stating that XXXX would refund the money XXXX Spoke with Discover dispute specialist to follow up with the status of my case Account Specialist said they would escalate to HQ since Discover account specialist said to return the purse Discover dispute specialist stated a dispute supervisor would call me in <48 business hours - supervisor never called Ongoing communications to Discover in XXXX & XXXX spoke with account specialists, they told me to return the purse. The purse was returned & confirmed return on XX/XX/XXXX. All conversations were recorded by Discover Documentation uploaded to Discover dispute Subject line : XXXX status update - XXXX seller confirmed receipt of package.pdf.pdf In summary, I wouldnt have returned the purse until I received a refund from Ebay>Paypal>Discover. The only reason I returned the purse is that I was strongly encouraged by Discover account specialists to work with the seller to return the purse - all of these calls were recorded. I do not have the purse & I am out the money + paying interest on my credit card - Discover has done very little to help the consumer in this situation. Discover closed the dispute after countless documentations outlining that the purse had been returned & XXXX had agreed to refund my money on XX/XX/XXXX. The seller confirmed receipt of this purse on XXXX. All documentation was uploaded to Discover.

Company response to consumer: Closed with monetary relief