Consumer complaint received 2023-06-29
Company: AMERICAN EXPRESS COMPANY
State: NJ
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Dear Sir/Madam, I am writing to you to file a formal complaint against XXXX XXXX XXXX XXXX regarding the detrimental impact their actions have had on my financial well-being and overall quality of life. The actions taken by your company have resulted in significant hardships, including threats of legal action and potential damage to my credit score. I firmly believe that these actions not only violate consumer protection laws and regulations but also constitute illegal practices, such as the unauthorized purchase and resale of my debt without any evidence of my agreement to such obligations. 
It is of utmost importance that your company provides conclusive evidence demonstrating my consent to the acquisition and subsequent resale of my debt. The absence of any record indicating my agreement renders this process completely illegal. I demand transparency in this matter and an immediate cessation of any attempts to resell the aforementioned debt back to me. 
Furthermore, I am deeply disturbed by the threats your company has made, including threats of legal action and adverse effects on my credit. Such actions not only violate consumer laws but also disregard the ethical standards expected from a reputable organization. The following is an overview of the laws and codes that your company has blatantly violated : Violation of Consumer Laws and Codes : a. Fair Debt Collection Practices Act ( FDCPA ) [ 15 U.S.C. 1692 et seq. ] : Your company 's actions, including threats of legal action and credit damage, contravene the FDCPA, which safeguards consumers from abusive debt collection practices.

b. Fair Credit Reporting Act ( FCRA ) [ 15 U.S.C. 1681 et seq. ] : By reporting inaccurate and unjustified negative information on my credit report, your company has violated the FCRA, which mandates fair and accurate credit reporting.

c. New Jersey Fair Credit Reporting Act [ N.J.S.A. 56:11-33 et seq. ] : Your actions also breach the New Jersey Fair Credit Reporting Act, which protects consumers from unfair and inaccurate credit reporting practices.

I kindly request that you conduct a thorough investigation into the details outlined in this complaint and take immediate steps to rectify the situation. Additionally, I expect to receive a written response promptly, acknowledging the receipt of this complaint and informing me of the actions your company intends to take to address the issues raised herein.

Failure to resolve this matter in a satisfactory manner will compel me to escalate this complaint to the New Jersey Attorney General 's Office and the New Jersey Office of Attorney Ethics. I am prepared to exercise my rights under the law to protect my interests and seek appropriate legal recourse.

To rectify the situation, I demand the following actions be taken : * Immediate removal of the negative credit reporting associated with my credit card account from all credit reporting agencies.

* Cessation of any further negative reporting or collection activities related to this account.

* Written confirmation of the removal of the negative credit reporting within 14 days from the date of this letter.

* Written acknowledgment that my complaint and your response will be forwarded to the Attorney General 's Office of New Jersey and the New Jersey Office of Attorney Ethics, in accordance with applicable laws and regulations.

Company response to consumer: Closed with explanation