Consumer complaint received 2018-04-10
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
please help ... 
paypal will not give me my money back, i have been on hold for days waiting for someone to get back to me since last last week straight after we spoke i called & spoke with a female agent there at paypal that assured me that these would be taken care of & posted back to my card by XX/XX/XXXX, and so here i is XX/XX/XXXX & i'm calling back and no one there knows what i'm talking about & so after about a half hour or so of giving them evidence and going back & forth with them & finally convincing the agent, she says she has to transfer me the another department ... and thus i wait on hold seriously for 3 hours & counting i just got out of the hospital the other day & had some XXXX XXXX & complications not only is sitting here having to spend my time like this not my cup of tea, but just not very comfortable at all and i'm in alot of pain. 
this is not at all how i expected this to go ... 
i thought it would just be a quick confirmation & things would be taken care of, but this is & this has been absolutely ridiculous & the worst customer service ever. 

please read & try & understand the issues here, my account has been unfairly limited & your holding on to my money that needs to be returned to me. 

your agent assured me that it would be returned to my funding source by XX/XX/XXXX & here it is XX/XX/XXXX & i can't even get anybody to talk to me. 

i spend all day on hold everyday & just being transferred around to different departments telling my story over & over were everybody just pretends like they just don't know what i'm talking about at all or just end up telling me that thats not there department & there's nothing they can do for me & transferring me again where i spend another 6 hours on hold until i get disconnected or my phone dies & this is just absolutely ridiculous & beyond absurd. 
i have 100 % positive feedback on ebay & have always been a good customer & this is a big huge mix up & misunderstanding & has just gone on for far to long & is costing me alot of business & you as well, but the bottom line is i dont care weather you want or value my business anymore or not because i really can't say i like the way you all have treated me one bit, but what i can say is that you do have to give me my money back & are obligated to do that. 

now enough is enough, please stop playing these childish games with me ... 
i'm not here to rip anybody off or rob any banks or do any such foolishness & i have always been a good customer, this is just a big misunderstanding & a big mix up & if you were in my shoes & a customer as well you would understand but all your seeing is numbers read by some computer, not situations or realities or any kind of validities as i have done nothing wrong here, but use your buyer protection on legitimate cases. 
and as you can see perfectly well on ebay i have 100 % positive feedback as a buyer & seller for years now & am not here to scam anybody, but whatever, it is what it is ... 
you can choose to take a look at it or not, its up to you, you can see it how ever you want to ... 
but the bottom line is you & your agents can't keep lying to me & holding on to my money the way you have been as there is no reason in the world for telling someone that there money will be in there account by XX/XX/XXXX, and then i call you back on XX/XX/XXXX because it's not & you wan na act like you dont know what the heck i'm talking about & then after i have to jump through a million hoops & finally prove it to your agent, then she wants to tell me that because my account is limited, my money can not be accessed & will not be returned. 

what kind of monkey business is this??? 

just return my money to the same funding source in which it came, simple as that, thank you very much. 
its the same as you did for the same sell with the other group of transactions, look there is no reason in the world for this or for this to have happened at all. i was refunded by ebay for like XXXX transactions or so from the sames seller XXXX and they all posted back to my account like straight away accept for these two that your holding on to, and i need you to please release them back to my funding source as your original agent promised me they would be by XX/XX/XXXX & Now its all this non sense. 

1. PayPal transaction ID XXXX : Completed on XX/XX/XXXX in the amount of XXXX AUD. 

2. PayPal transaction ID XXXX : Completed on XX/XX/XXXX in the amount of XXXX AUS. 


{$17.00} XX/XX/XXXX cell.expert Please Return & Refund My Money ...

Thank You. 

Re : Item : XXXX Return Update SR # XXXX XXXX / Sent XXXX XXXX To : XXXX XX/XX/XXXX at XXXX XXXX  XXXX Item : XXXX Return Update SR # XXXX Hello XXXX, I hope your XXXX went well and you are on the road to recovery. 

I am writing to you in relation to the return you opened for the item : 'Men 's Red Ripped Jeans Pants Biker Classic Skinny Slim Straight Denim Trousers ' that you bought from the seller : XXXX. 

I reached out to the seller to try and have this matter resolved before your XXXX but unfortunately they were unable to do so. So I contacted our cases team today, because the seller is based in XXXX they have placed the case on hold and given the seller 5 days to finally organize a returns label for you or for a courier to collect the item. If they have not resolved this after the 5 days we will be closing the case in your favor and issuing you with a full refund. 

I will continue to monitor this and make sure that it doesn't cause any more inconvenience or stress especially with you recovering. 

Thank you for your time and cooperation XXXX, I will be in touch again over the next week. 

Regards, XXXX XXXX Concierge - My XXXX Account Has Been Wrongfully Limited & Suspended Due to Being Wrongly Accused of Excessive Claims, But Instead of Seeing Me as a Statistic & Always  Trying to Hold onto My Money, What They Need to Do is Look at Me as a Person & a Customer, as I Have 100 % Positive Feedback on XXXX as a Buyer & a Seller & Do Alot of Transactions & That Being Said, There Are Going to Be Some Bad Apples, and They Need to Look at Both Sides of the Coin & Each Case Individually as I Am Not Just a Number, Look I Had 18 Items Undelivered I Oped Up Claim Cases for, They Said That Was a Red Flag in There System as too Many Claims at One Time & I Had Already Supposedly Been Sent Warnings About Excessive Claims, But When They Pride Them Selves on Having Such Great Buyer Protection then There is No Reason in the World that I Should Be in the Predicament that I'm In. And There is No Appeal System at All or Anything, No One Will Even Listen, I Just Keep Getting All These Automated E-mails Back Saying That Your Appeal Has Been Denied, What Appeal ... No One Will Even Talk to Me, Listen or Even Read or Look at One Piece of Evidence or Information That I Have Sent Them, They Just Keep Telling Me That Once a Decision to Limit Your Account Has Been Made That It is Final. But This is Crazy, Because the Decision is Unfair & Unjust & Totally Uncalled for & My Claims & Have All Been Legitimate & Even Granted & Approved By Paypal, And Speaking to Agents They Have Even Told Me They Understood & Would Have Done the Same Thing in My Place But That There Was Nothing That They Could Do, That Was Just There Policy, I Mean What the Heck, Anybody is Gon na Wan na Try & Get There Money Back & as Soon as Possible & Nobody Likes to Get Ripped Off, Thats Not Abusing the System Not One Bit & All I Want is a Fare & Proper Appeal. I Didn't Do Anything Wrong Here & I Don't Know What They Are So Afraid Of??? 
I Am Not a Criminal, I Am a XXXX Person with a Limited Income who Just Wanted My Money Back as Soon as Possible So That I Could Move On & Do Other Business & Just Didn't Wan na Get Ripped Off, I Was Only Trying to Cover My Own Back, They Say They Offer Buyer Protection & Now Its Just Turned Into Persecution!!! 
AND THERE HOLDING ONTO MY MONEY WITH NO RIGHT TO DO SO AS WELL. 

PayPal appeal denied XXXX / XXXX XXXX To : XXXX XX/XX/XXXX at XXXX XXXX Hello XXXX XXXX, For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues. 

We are making every effort to minimize any disruption to your business. 

If your PayPal account balance is XXXX, and you have no unresolved buyer complaints or chargebacks, your account will remain limited. 

Your account has been limited for excessive claims -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Dear XXXX XXXX, We've limited your account because of the excessive number of claims you're involved in. 

We recently emailed you about this issue. Our records now show that since emailing you, you've continued to be involved in an excessive number of claims. This is considered abuse of our Buyer Complaint process and violates the PayPal User Agreement. 

As a result of this limitation, you can't send or receive funds. Log in to your PayPal account and go to the Resolution Center for more information. 

Sincerely, PayPal *** WHAT ARE THEY AFRAID OF, WHY WON'T THEY EVEN LISTEN??? 

- Also, Understand That Basically the Only Way to Contact Paypal is Through Their Website & All Messages Are Deleted After 60 Days So I Am Supping You With Most of Everything I Have I Do Have Alot More But It's In Text Form, I Went to Take Screen Shots from Their Web Site & EVERYTHING is Gone!!! 

It Seems I Have Used Up Most All of the Space Here for Text, So if Additional Information is Still Needed PLEASE Do Contact Me as I Have More, But I Could Not Fit It & I Have Provided You With as Many Screen Shots as I Could Gather Today But Please Do Not Hesitate if Anything Else Specific is Needed, as These People & There Game Playing with Peoples Accounts & Money Must Stop, Their Agent Already Lied to Me About When My Money Would Be Returned & Now There Are Telling Me Another 180 Days When She Told Me It Would Be Back on My Funding Source By XXXX. 
* Please Read Text & See Attached E-Mails, Ect. Thank You Very Much & Any & All Help is Most Truly Appreciated - Thank You.

Company response to consumer: Closed with non-monetary relief