Consumer complaint received 2023-10-10
Company: Westlake Services, LLC
State: NC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Repossession
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
XX/XX/2023 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX Subject : Request for Investigation into Inaccurate Reporting by Westlake Portfolio Management Dear Consumer Financial Protection Bureau, I am writing to seek your assistance in investigating a case of inaccurate credit reporting by Westlake Portfolio Management. This issue pertains to my vehicle loan account, which I originally financed with US Auto Finance. The company filed for XXXX  XXXX bankruptcy in XX/XX/2023 and subsequently sold its assets to Westlake Portfolio Management. Westlake Portfolio is now reporting incorrect payment history, negative payments, and other inaccuracies on my account, even after falsely repossessing the vehicle in XXXX of this year. It's worth noting that I no longer own or possess this vehicle.

Under the provisions of the Fair Credit Reporting Act ( FCRA ), specifically 15 USC section 1681i, I have the right to dispute and request an investigation into any inaccuracies on my credit report, with the expectation that this account is deleted. This letter serves as my formal complaint and request for an investigation regarding the inaccuracies associated with my Westlake Portfolio Management account. 

The relevant details regarding this matter are as follows : 1. Account Information : - Creditor : Westlake Portfolio Management - Account Number : XXXX - Date of Repossession : XX/XX/2023 - Current Status : The account is incorrectly reported as having a negative history and active payments. 

2. Background : In XX/XX/2023, Westlake Portfolio Management repossessed my vehicle due to financial hardship. Following the repossession, I have not made any further payments on the account, and the vehicle is no longer in my possession. 

3. Inaccuracy : Despite the repossession and cessation of payments, Westlake Portfolio Management continues to report the account as having a negative history and active payments. This inaccurate reporting is damaging my credit score and financial reputation, affecting my ability to secure loans, housing, and employment. 

4.Supporting Documents : -Enclosed with this letter, you will find the most recent copy of my credit report.

I request that you promptly initiate an investigation into this matter and ensure that Westlake Portfolio Management rectifies this account on my credit report in accordance with the FCRA. I also request that you keep me informed of the progress and resolution of this investigation. 

Please do not hesitate to contact me at XXXX or via email at XXXX if you require any additional information or documentation to assist with your investigation. 

I appreciate your attention to this matter and your commitment to upholding the fair credit reporting standards established by the FCRA. I look forward to a swift resolution of this issue and the restoration of accurate reporting on my credit profile. 

Thank you for your assistance. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation