Consumer complaint received 2023-10-07
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
Attention Consumer Financial I am XXXX XXXX XXXX I am writing to gain some assistance regarding the issue below that pertains to issue with my Bank of America Credit I have been a Ban of America credit client for over 17 years. Throughout that course of time, I maintained a healthy and respectful account as a client ( NEVER MIND LATE WITH PAYMENTS, ALWAYS PAY AHEAD OF TIME, PAY OFF ENORMOUS BALANCE ) I am the ideal consumer/client Recently, Bank of America decided to lower the credit limit from XXXX $ to XXXX, i have strived to connect with their service for this issue, but they have been unwilling & more so dissmissive They lower my credit limit due to the following Not using the account Enormous balance ( I have XXXX loans, and I have dual XXXX XXXX ) A recent delinquency ( 12 Weeks ago, some vendor charged my XXXX XXXXXXXX account without my awareness, and XXXX XXXXXXXX did not notify me about such charges, I did not receive a statement highlighting such balance. I found this delinquency through my credit report ). XXXX XXXX corrected the issue, removed the charges, and reported this issue to credit bureaus as NOT Delinquent. 

Moving forward, Bank of America failed to communicate with consumer to express their concerns regarding my inactive usage of this card. Other credit card companies do so. Bank of America has no respect or value for consumer. They operate on a malicious basis and they deviate financial consumer protocols regarding card sevice/consumer relationship I explained to them I paid XXXX $ on this account in 2022 and I wanted to use the card only for emergency purposes moving forward. They failed to take that into account and decide to use that as reasoning to lower credit limit. My credit will show I have student loans as an outstanding balance along 100 % on-time payment with credit card and my car loans. I apologize, I had to take multiple loans to fund my two XXXX XXXX XXXX XXXX XXXX XXXX  and XXXX XXXX Through good times, bad times, and terrible times, I have maintained a healthy and wholesome account with BOA, and I have NEVER been LATE with payments or defaulted on my account. During covid when consumers faced a financial crisis and in that time i became a victim of identity theft/ I was still able to maintain a healthy account with BOA , made my payments on time Bank of America failed to listen to my concerns to restore my previous credit limit. They are dismissive, unable to get in touch with, return consumers ' calls with intricacy to ascertain their voice messages, and provide inept return call contact. 
I believe this Banking service needs to be investigated for inferior and unethical services they are housing and condoning on a regular basis. I would an investigation into this matter with a resolution. 

Here is some consumer feedback regarding bank of America XXXX XXXX XXXX XXXX XXXX XXXX https : XXXX Ps- I have attached the police report showing i been identity theft Sincerely XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation