Consumer complaint received 2024-01-28
Company: SUNRISE CREDIT SERVICES, INC
State: MN
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
when i started my XXXX XXXX in XXXX XXXX i was required to pay for part of the XXXX  XXXX receiver since i had no credit. so i had to pay a amount of {$100.00} and when i asked customer service if i would get that amount back they said " that i would at the end of my service when the receiver got returned ''. 

when i canceled my service in XX/XX/2021 i got a call back from XXXX customer service saying that if i kept my service they would give me a XXXX dollar gift card. upon waiting for a few months i never did get the gift card the XXXX sounding woman said i would get. i tryed phone support, chat support thought the XXXX website, and later on XXXX. when i asked about the card they said it would take a few billing cycles before i would get it. 

so then in the end XX/XX/2021 i canceled my service since i never got the XXXX dollar gift card that i was told i would get. and my service ended in XXXX. i sent the receiver back. but i never got the refund for the receiver either. so my question is about this is why would i pay part for a receiver and if i didnt return it i would get charged another XXXX dollars. or return it and still not get my {$100.00}. XXXX back. that i was promised at the start of my service. so i contacted yet again customer service. i did try to have the chat transcrip sent to my email everytime i did chat support but i never got alot of them. but i do have one. where i asked in XX/XX/XXXX again about my reciver refund and my gift card that i was promised. and there chat support said it would be taken care of in 3 billing cycles ( see attachedments ) but i heard that before when i did phone support. but i cant print off phone support. nor did i think it was gon na be this big of a deal to get what i was promised. and i did tell there support several times that they could just take out what i owed and send me a check for the rest. but they never did. 

i did keep trying to get this fixed and was told it would be. but then later on when i asked. i got the we cant go back far. and only can go back XXXX. but when i said i have the first bill the i was sent they would never give me a email to send it to. nor would they care what the other customer service promised. 

i then started getting phone calls from XXXX XXXX XXXX about a amount i owe. i told them XXXX owes me money. and told them the story and asked for a email address to send the same info i will attach here as well. i sent them the info XXXX. and i never got any calls back after a few weeks. so i called them and they said that the collection got canceled. so i asked how do i collect from money owed to me. as if this didnt happen i would have no chance of getting what XXXX  owes me. 

i then started getting text messages from sunrise debt collections a few months later. i again asked for there email to submit the info i have. but they kept trying to collect when XXXX owes me money. i told them take out there amount and send me a check. 

but i guess since im owed {$200.00} dont make a differance. and was told it would be fixed by there customer service. so i shouldnt have to deal with this. and i wont get paid for all the phone calls, on line chat supports i did to try and get this fixed. its not that hard to figure this out. im owed for the receiver i returned and the gift card i was promised. had i know it was gon na be this big of a issue i would have kept more records sooner. but i guess you learn that you sould treat everybody as a lier and keep all records and dont do phone support. because if i did that i wouldt even have the one chat support record. same goes for XXXX bills. if all my bills were on line i would never had the proof to prove that i paid for the receiver at the start of my service. i want the public to know that you need to keep good records. and not give up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation