Consumer complaint received 2023-11-11
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
My only grief is with Wells Fargo. I have been a member before Wells Fargo with my bank. I originally was a member of XXXX. XXXX is when I step my account but in XXXX is when I close them or try to in XXXX of this year my account was subject to a very unwarranted takeover from Wells Fargo fraud who, in fact was wrong, and no fraud had occurred, but the only fraud that occurred is when the members of this bank as in the employees would come and harass me for money after they saw my bank balance Im a very simple man I dont need much and my retirement money that I was having saved in this account was supposed to be for my son, my baby and my pride and joy but that money was stolen by employees that work where I live I tried to warn them Ive done so many complaints, so many escalations and throughout the entire time, the Wells Fargo team members dont care Ive been called a Foster when I know everything about myself except for what color suit I wore to prom because I did not go to prom, I have countless emails of me emailing the executive team asking them. When will I get my new account number and the whole time I believe that Wells Fargo just left me alone with the person who is infiltrating my account and I was told not to interact or contact them, but I could sit and watch whoever had access to my account spend my money my hope and my only inclination is that they are doing some type of stinging operation and theyre going to catch this person but here I am and I was just notified that my accounts are getting closed because Wells Fargo did not do their job your account takeover team got taken over by someone that was not me can you believe that person single-handedly fooled the entire bank of Wells Fargo into thinking that they were someone that they are not Im talking identity theft to the XXXX I asked Wells Fargo to suspend the phone service for automated system. I asked for a new account number and I asked when will I be able to recoup my funds and I have only received emails that are pre-generated asking for more time and this is very disheartening.. I have multiple messages and interactions with Bank employees that have searched my name up and started begging me for money off of the Clock. Even on lunch break sometimes yes Bank employees have searched me up while on the phone called me while theyre off work and begged for money it got to the point to three of the as one named XXXX one named XXXX , one named XXXX and another female. I dont remember started to blackmail me into giving them money in order to unlock my account. The only reason I didnt I believe in my account was being generated and made for me the whole time. Nothing of the sort existed, Im out close to {$30000.00} and Wells Fargo can not care any less. Wells Fargo also has stolen {$5000.00} worth of checks from me and withheld {$16000.00} worth of checks to my son that was written to him, causing his account to get close when in fact they were real they stolen my checks, because when I went to the ATM after receiving a card in the mail, I called Wells Fargo and asked them is this my new account and they said yes to me it was a new account to them it was not but how am I supposed to know I was getting no communication except for them asking for more time they still have my checks have not returned them and I need money

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation