Consumer complaint received 2023-02-09
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/XXXX I sold my home in XXXX XXXX address XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX sold for {$540000.00} so after commissions title fees I think I got a check a cashiers check from the title company For a little over a half {$1.00} XXXX I took it to my Chase bank account which has been closed. End funds not released to me even though they have cleared the title companies bank a cashier it was issued from their bank and deposited in Chase it cleared long ago, but they say they are reviewing the account and last week closed my account and said we were going to express mail you your cashiers check and the corporate office also called confirming last Thursday a cashiers check was going to be overnighted then the branch XXXX called and said as soon as I get a tracking number for the overnight package, I will contact you with it so come XXXX XXXX XXXX  I still havent heard from her so I figured OK theyre gone for the weekend. Itll be here XXXX  because theyre not gon na pay for extra Saturday delivery so XXXX  no package called the branch XXXX said account still under review now keep in mind I am XXXX. They put me in a very bad situation since XX/XX/XXXX a truck loaded up all my stuff and they were going to hold it for a couple weeks so I could close on a home and they could unload the truck at the home well since I had no funds to purchase the home they had nowhere to unload the truck Because I had no money all of my money went to getting people to pack up and load up the truck so I figure 3 days to close on the cashiers check and Id be good as gold. Well its the XX/XX/XXXX and sleeping in a car with my son and his XXXX XXXX XXXX XXXX and Ive got a half {$1.00} XXXX in the bank, theres something wrong with this picture. My XXXX  signed a power of attorney for me to handle all transactions that I needed to handle with real estate listing the home banking everything so I am in a very, very bad situation and tried to reach out to some attorneys but they want cash upfront they said, as soon as you get the money released, give us a call and then will take the personal injury case because you have suffered over a half {$1.00} XXXX in damages for your pain and suffering and XXXX  and loss of all of your property and clothing and documents and pictures and family and friends that I had to borrow money from to try to stay afloat and hotel rooms your Not welcome after so long youve overstayed youre welcome and youre borrowing power and youre treated like an outcast when youre broke and sad I need a little money till they clear me at the bank. Well they long to little bit and a little bit more until they say no were going on three weeks. Credit cards are maxed out cant make my minimum monthly payments And the house was sold XX/XX/XXXX and I need to purchase a house or Im gon na be responsible for a lot of tax money and I dont think Chase cares about anything reached out to corporate offices in XXXX XXXX XXXXXXXX XXXX They dont wan na hear about it. This is so unbelievable I really need somebody to help me. They said you need to file a complaint like Im doing right now within 180 days or you gon na lose your money, that doesnt seem fair when I go into the bank daily crying. Ive stopped doing that the last couple weeks just embarrassed. Dont have clothes to change into. Its so bad that I need help. Ive reached out now to the attorney general and to you and hopefully one of you can get them to release my funds, there has to be a governing agency for the banking industry. If you can supply me with the name of that organization, I dont think its FDIC but there is got to be banking regulators out there they can contact them to see why wont you release her money to her please see what you can do to help me

Company response to consumer: Closed with non-monetary relief