Consumer complaint received 2023-01-25
Company: LD Holdings Group, LLC
State: OR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My husband and I have owned our home for 22 years and we have stable and solid employment. Due to XXXX my husband was out of work for 18 months and we struggled with our mortgage payment and are now facing a foreclosure sale date on XX/XX/XXXX. We are back on our feet financially and have no problem making the mortgage payment but our lender Loan Depot refuses to consider working with us or offering any option other than full reinstatement of the past due balance. We feel that we have been denied access to programs that would allow us to modify or restructure the loan, or work out a repayment plan for the past due amount by Loan Depot. This is an avoidable foreclosure and we don't want to lose our home because the pandemic devastated my family at that time but have now recovered. 

We refinanced with Loan Depot into a conventional 30 year fixed loan about 12 years ago. We made EVERY payment on time pre-pandemic. I have worked in liXXXX XXXX XXXX XXXX XXXX for 25 years and have worked for a local studio for the last 10 years. My husband XXXX works as a XXXX XXXX at various events ( concerts, sporting events, symphonies etc. ) When our state was declared a disaster area in spring XXXX my husband was unable to work. We used our savings and scraped by and continued to pay our mortgage as long as we could. In spring of XXXX we contacted Loan Depot and were offered a XXXX based forbearance plan that would let us temporarily stop paying the mortgage with no penalty for up to one year. and would be repaid at a later date. We were grateful and skipped payments for 8 months. In early XXXX I contacted Loan Depot and said we would resume making payments because I thought my husband would be back working full time. I made the payments for 3-4 months but was still struggling and unable to make the XXXX payment. I contacted Loan Depot in XXXX and explained that we were getting back on our feet and that I intended to make a double payment to get caught up. Loan Depot said they may have some options to help but I felt I had the situation under control and just wanted to get caught up on the loan. 

When we called in again in XXXX to make a double mortgage payment Loan Depot told us that they could not accept our payment and would no longer talk to us and that we had to deal with the law firm. I contacted the law firm who was now demanding that we pay nearly {$7000.00} ( missed payments plus legal fees ) in one lump sum. We could have paid a portion of that and then resumed our mortgage payment but they told us there were no options other than full payback. We had liquidated our savings making our mortgage payments when XXXX forced my husband out of work back in XX/XX/XXXX prior to the forbearance so we had nothing to fall back on. 

Since that time we have tried repeatedly to get Loan Depot to talk with us, or the law firm to consider a payment plan on the late payments ( with legal fees it is now about {$15000.00} ) but everyone is shutting us down and telling us there are no options. We have never been reviewed for a loan modification or loan restructure or repayment plan by Loan Depot. My husband and I are both working full time and make sufficient income to afford our current mortgage payment as well as paying off the delinquent balance through a restructured loan or repayment plan but instead we are told we are selling your house on XX/XX/XXXX and there is nothing you can do about it.

Company response to consumer: Closed with explanation