Consumer complaint received 2023-03-27
Company: BANK OF HAWAII CORPORATION
State: HI
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Aloha! 
My Bank is Bank of Hawaii. 
I noticed that there was a charge of XXXX cleared from checking acct on XX/XX/XXXX. 
Then there was another charge of XXXX cleared from checking acct on XX/XX/XXXX. 
I disputed these charges on XX/XX/2023. Sent them numerous emails. 
I then called Bank of Hawaii asking if there was a phone # connected to these charges. I accidentally deleted my call history but made several calls to the number that said, " the phone you are calling has a voicemail that hasn't been set up yet. '' I know through my experience with customer service employment that even if voice mail hasn't been set up, the owner can still see the number that called them. Because a lot of customers would call back asking who we were etc. 
My pleas to BOH was I did what they wanted me to do to contact the company that really was not known to me. 
I am XXXX years old and frail where I wouldn't be trying to do a fitness program with XXXX XXXX and XXXX. 
The Bank CSR up to the management level yesterday claimed that they couldn't do a provisional credit because it is still under investigation. I told them then release the money deposited that are not part of the dispute. They said sorry they couldn't do that. I continued to tell them why penalize me and hold my funds that has nothing to do with the bogus charges. 
They kept repeating the same thing balance minus this balance minus that. 
I got angry and said, " I miss those in management and teller who was old school who worked from the heart and not use the hat of management as a negative and would help than hurt. 
All I want is for someone to believe in my plea and expedite the return of these bogus charges that belongs to me and not whom ever this XXXX company is!!!! 
Thank you so much and God bless you! 
Account Activity Change Account XXXX XXXXXXXX XXXX, XXXX Account information {$120.00} Available balance Current balance : {$120.00} Last 60 Days All Recent Year To Date Last Year Search All transactions for the last 60 days Show scheduled transactions Date Number Description Amount Balance XX/XX/2023 FUNDS TRANSFER Gather to BOH for OD Miscellaneous XXXX XXXX XX/XX/2023 XXXX XXXX FEE REFUND/ BOGUS W/D XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 CUSTOMER DEPOSIT XXXXXXXX XXXX 2nd loan repayment Balance XXXX Miscellaneous XXXX XXXX XX/XX/2023 NSF ITEM PAID FEE OD FEE/BOGUS CHARGE DISPUTED XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 XXXX BOGUS W/D DISPUTED XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 XXXX BOGUS W/D DISPUTED XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 CUSTOMER DEPOSIT XXXX  1st loan repymt Balance XXXX Miscellaneous XXXX XXXX XX/XX/2023 CREDIT MEMO BOGUS CHARGE DISPUTE DONE Miscellaneous XXXX XXXX XX/XX/2023 CREDIT MEMO BOGUS CHARGE DISPUTE DONE Miscellaneous XXXX XXXX XX/XX/2023 XXXX XXXX PAYMENT XXXX CHARGE Miscellaneous XXXX XXXX XX/XX/2023 XXXX BOGUS CHARGE DISPUTED DONE XXXX XXXX XXXX XX/XX/2023 XXXX XXXX XXXX

Company response to consumer: Closed with explanation