Consumer complaint received 2023-10-21
Company: AMERICAN EXPRESS COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
American Express National Bank XXXX XXXX XXXX XXXX, XXXX : XXXX XXXX XXXX XXXX, UT XXXX ( XXXX ) XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SD XXXX XXXX Re : Banking Complaint under Texas Banking Codes Dear Sir/Madam , We are writing to formally file complaints against American Express National Bank and XXXX, XXXX XXXX XXXX regarding ongoing issues and problems with our checking accounts that have persisted over the last three years. We believe that the actions of these banks are in violation of the Texas Banking Codes and have caused us considerable inconvenience and financial distress.

Background : In the last three years, XXXX XXXX and I opened three checking accounts with American Express National Bank and XXXX, XXXX XXXX. We have encountered a series of problems related to unauthorized transactions, disputed transactions, payment issues, and communication difficulties, which have adversely affected our banking experiences. 

Complaint Details : Unauthorized Transactions and Disputed Transactions : XXXX XXXX and I have experienced ongoing issues with unauthorized transactions and disputed transactions. Both banks have failed to conduct proper investigations and have not effectively resolved these concerns. This has resulted in significant financial losses and has left us dissatisfied with the resolution processes. 

Payment Problems : I have faced difficulties in making payments both online and in stores, often leading to transactions being declined or delayed. These issues have sometimes taken an extended period to resolve, with suggestions to make in-store purchases rather than online, which is not a satisfactory solution. 

Unauthorized Charges by Companies : On several occasions, companies have charged XXXX XXXX and my accounts without our knowledge or authorization. One such instance involved continuing payments for a service I canceled in XX/XX/2023. Despite promises from the company 's management team to resolve the matter, no action has been taken, and our accounts were charged without our consent. 

Transactions Holds : I have encountered transactions holds in the amount of {$0.00}, imposed by one of the banks. The banks advised me that these holds could not be disputed until they cleared, which often took several days or longer. This practice has inconvenienced me and resulted in delays in accessing my funds. 

Lack of Fraud Alerts and Account Freezes : Both banks have failed to provide me with notices of fraud alerts, and these alerts have led to account freezes without prior notification. This has resulted in disruption and inconvenience, particularly when trying to make essential purchases. 

Inability to Stop Withdrawals and Incorrect Withdrawals : On various occasions, We have encountered challenges in stopping withdrawals from our accounts, leading to incorrect amounts being deducted on the wrong days. This has further added to our financial burdens

Company response to consumer: Closed with non-monetary relief