Consumer complaint received 2017-03-10
Company: Seterus, Inc.
State: CT
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Seterus repeatedly told me the wrong foreclosure date for my house and inaccurately told me that it was postponing the foreclosure sale while it was reviewing me for a loan modification, which it never even did. If Seterus had given me accurate information, I could have gone to court and asked to postpone the sale. But because of Seterus 's misstatements about my foreclosure sale, I lost title to my house, even though my income qualifies me for a loan modification. 

I was behind on my mortgage, but I did not know that a foreclosure action had started against me or that the court had entered a judgment of strict foreclosure with a law day of XX/XX/2017, the day after which I would lose title. ( See attached order of judgment of strict foreclosure ). I was trying to do a short sale, but I decided in XX/XX/2017 that I wanted to try to save my house. 

On XX/XX/2017, I called Seterus to ask about a loan modification. " XXXX '' told me that a " foreclosure sale '' was scheduled for XX/XX/XXXX but that Seterus would halt the sale if I immediately sent in all of my documents for a loan modification. 

On XX/XX/XXXX, I faxed Seterus my complete loan modification application. I called Seterus back, and they requested that I fax another XXXX, which I did. I called Seterus again, and the representative stated that my loan modification application had been received and was at the escalations department, who had the authority to halt the sale. Seterus sent me a XX/XX/XXXX letter stating my application was facially complete. ( Attached ). Each representative I spoke to said my " foreclosure sale '' was scheduled for XXXX. 

On XX/XX/2017, I called Seterus and its attorneys several times. The attorneys did not give me any information. The first person at Seterus again told me there was a " foreclosure sale '' scheduled for XX/XX/XXXX and that my loan modification application was still under review. I asked the second person at Seterus whether the XX/XX/XXXX foreclosure sale could be postponed ; this person checked with a supervisor and stated that Seterus does not do sales on Saturdays, so therefore my sale would be postponed. I was told to call back on Monday. 

I called Seterus again on Monday, XX/XX/XXXX. " XXXX '' stated that my foreclosure sale had been postponed and the underwriter reviewing my loan modification had requested additional information : another bank statement and a YTD amount on my employment letter. I faxed this information to Seterus. 

But when I called Seterus back that day, I was told that my house had been sold at a foreclosure sale on XX/XX/XXXX. The representative told me that the previous Seterus representative who told me it had been postopned was mistaken and that Seterus was not going to modify my loan. 

I have since learned that there was n't even a " foreclosure sale '' on XX/XX/XXXX, and that I lost title to my home at midnight on XX/XX/XXXX, which was my " law day. '' XX/XX/XXXX was the last day I could have gone to court to ask to postpone the foreclosure, but I did n't do this because Seterus ( 1 ) gave me the wrong foreclosure date, XX/XX/XXXX rather than XX/XX/XXXX, ( 2 ) told me it was postponing my foreclosure, and ( 3 ) inaccurately told me there was a " foreclosure sale '' rather than the judgment of strict foreclosure ordered by the court. Seterus further solicited a loan modification application from me and inaccurately told me it would postpone my foreclosure during its review, even though it had no intention of actually reviewing it. 

If Seterus had given me accurate information, I could have taken measures to delay the foreclosure and protect my interest in my home, including by filing a motion to open judgment with the court. But because Seterus told me there was a " foreclosure sale '' on XX/XX/XXXX which it could and would postpone, I did n't do this ; as a result, I 've lost my home to foreclosure.

Company response to consumer: Closed with explanation