Consumer complaint received 2023-02-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
At this point, Ive closed my account with Wells Fargo, but from XXXX while I was a debit card account holder they fraudulently charged me multiple overdrafts in the same day on single transactions. They also would move posted transactions from previous weeks and days to today, yes posted ones, not pending ; then overdraft fee me anyway as if my money somehow disappeared to cover it originally when it had posted days prior. The other odd thing is that their extra day grace period does nothing. From Sunday- Friday of last week I was on the phone with them every night after I came home each night because Id go to the bank, deposit XXXX dollars to make my account positive or XXXX to make it positive, go to bed with a positive balance and awaken in the morning to XXXX overdraft fees because my ATM deposits did not post and were pending. Meaning even if I submitted money into my overdrawn account to make it positive, by XXXX XXXX  XXXX XXXX, I would still be overdrawn the next morning even using their own bank ATMS. I have never had another bank day that Cash ATM deposits at one of their own branches is pending. Ive also never had that with a XXXX  transaction but it was happening on a day by day basis leading me to have to close my account Friday to avoid them overdrafting me again the next morning. I probably lost XXXX bucks or more in that week and they were incessant that they could not waive the fees even though I was meeting their policy to avoid them. It caused me such immense stress I had trouble performing my job everyday and my mental health declined. I lost an entire paycheck to them back in XXXX of XXXX. They seem to be a scam hiding behind a big banks name. If you check the attached screenshots youll see based on the dates of the emails that they were overdrafting me every day, even though they sent the extra day grace period I was either XXXX  or making an ATM deposit to make my account positive that night before waking up to a negative balance again due to just fees, no new transactions. They were doing it to me every night as you can observe for about XXXX days. Screenshots of the phone calls can be found as well. They would retroactively move around posted transactions on the previous day to change my posted balance by the ending of the night before, when on my end it showed positive. So where did my money to initially cover those posted transactions go as well? For example : if they overdraft feed me {$35.00}, and my account is negative XXXX I put {$50.00} in via XXXX or ATM to make myself positive, I go to sleep with a {$0.00} balance ; I was waking up to find they would take posted transactions from days or weeks before and move them to the prior day where my {$0.00} balance I went to bed with now shows as negative for the end of that day. Leaving me with overdrafts in the morning. Even when I met their extra day grace period.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation