Consumer complaint received 2023-08-25
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I was emailed stating I was approved for a line of credit for my company in the amount of $ XXXX. When we spoke he stated he needed to send us, XXXX XXXX, $ XXXX, and then we repay {$29000.00} in order for the trade line to open up and for us to be able to receive the $ XXXX. From there XXXX XXXX started to ACH out of our account {$990.00}, which drained us a lot until we were able to receive a payment. For work, we had performed on a job site. After they were paid off, XXXX started playing games, saying the broker messed up my file, then when they pulled my business credit they had to pull it one by one, then finally saying he's waiting on his investors to fund the account and I was in line. At that point, I had friends who worked in banking and said you are being scammed and need to get out. I reached out to their bank, XXXX XXXX XXXX XXXX XXXXXXXX requesting the bank send my money back and that XXXX of their account holders is scamming people. The person I spoke with was XXXX XXXX. He said he couldn't do anything and that I would have to contact my bank, Wells Fargo, to have them request the funds back. Wells Fargo did and they refused to send it back. I suspect the bank is also a part of this as well. Furthermore, I found that if you look up the bank you will find numerous complaints about the same thing. I also have a person who knows others who were victims of this scheme. I am not sure how they got my info or my banking information which they sent me pictures texts and emails showcasing. I have all the emails, text messages, and documentation needed for you. I just need an email to send it to please. Please help my small business, my team and I need this money back, they have stolen over {$31000.00}. 

Below are the emails : XXXX XXXX, XXXX Please see attached. Below you will find the Proposed Terms Sheet that was sent out to the broker and the stipulations we asked for to get this done. As discussed, please see below for a list of Stipulations that we are missing in order to generate contracts. We may ask for more documents, but as of right now, underwriting is requiring the list below. GUIDE : As a response, please send over a copy of : 1. Picture of a Voided Check ( Needed for Contracts ) * 2. Picture of the Owner ( s ) " Driver 's License * 3. Month-to-date Transaction History * * =Needed for Contracts ** = Needed for Funding BETWEEN : AND : SECURITY : PURPOSE : PROPOSED AGREEMENT : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  Unsecured ( no collateral ) BUSINESS PURPOSES ONLYCredit Amount : {$950000.00} Loan Type : Credit Line revolving credit line How Funds are Accessed : ACH Checks, and the online portal will contain a wire service to send wires towards the account we have on file. Term : Line of credit. Utilization-based Revolving line of credit. The Minimum Monthly payment is 2 percent of the outstanding balance. Extensions : Revolving line of credit Balloon Payment : No Date Balloon Due No First 24 months interest-free. 0 % APR After 24 months it's a fixed rate of 2.1 % APR Monthly Payment : 2 percent of your utilization monthly and is applied towards principal and interest. Prepayment : Information will be in the welcome package you must call in monthly and make your payment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation