Consumer complaint received 2015-03-20
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Stopping Foreclosure

XXXX
XXXX, Florida XXXX

NationStar Mortgage LLC
XXXX
XXXX, TX XXXX

Attention: XXXX
XXXX
XXXX, Florida XXXX

XX/XX/XXXX

RE: stopping foreclosure on XXXX, Florida XXXX. Case Number XXXX

XXXX,

I am writing in the hopes that this letter will help to stop the foreclosure proceedings on my home at XXXX, Florida XXXX.

I have owned this home since XX/XX/XXXX, due to XXXX procedures in XX/XX/XXXX I have fallen behind on payments due to a financial hardship. This hardship has been caused by medical expense, daily medication and the loss of the ability to be employed. Based on this hardship I am unable to keep up with the mortgage payments of $XXXX per month. 

Until XX/XX/XXXX I was and I have been gainfully employed. I have always attempted to be trustworthy and a good credit risk. While going through the recovery of these three hospital events I have attempted to find, create or be employed somehow. With health concerns and being XXXX-years old this has been a very difficult hill to climb. 

I would like to avoid foreclosure. I am committed to staying in my home. I have contacted the Mortgage lender; NationStar over XXXX-times during the past two-years asking for a reasonable solution. There has not been one response from NationStar Mortgage. As things progressed a foreclosure suit was filed in the XXXX Court system with the stipulation of going through a court ordered mediation process. The mediation was held on XX/XX/XXXX. 

The mediation was attended by counsel for NationStar: XXXX from XXXX Florida. At this mediation meeting there was no attempt to solve or come to any conclusion offering a solution or assistance from NationStar Mortgage and their represented attorney. The outcome was that XXXX would have and or offer a solution within 30-days from the mediation meeting. 

It has now been 181-days since their commitment to find a solution. There has been XXXX contact to me from their office. They have been contacted with multiple e-mails on XX/XX/XXXX with no response. There was several phone messages left on XX/XX/XXXX with no responses. XX/XX/XXXX sent several e-mail messages, no response. XX/XX/XXXX, left messaging with no response. XX/XX/XXXX left several messages with no response. XX/XX/XXXX left several messages with no response. 

It is quite obvious XXXX will not make any effort to create any solution based on the fact of their disregard of a court order for a solution by mediation. In the interim I have contacted several help sources for a solution and there has been XXXX response to date.

My home is not on the market and during this attempt to hang on I have offered NationStar a solution of a DEED IN LUE. Their answer by mail was I didn't qualify. I have tried to restructure the mortgage by sending XXXX-pages of required paperwork to NationStar over XXXX-times based on the answer they have misplaced or lost the faxed paperwork.

I would like to work with the lender to achieve a solution; however I doubt there is XXXX that NationStar will consider. I also believe XXXX has only XXXX motive and that is not to come up with a working solution. 

I hope the court can offer any consideration to avoid the complications and price of foreclosure. I would like to remain in my home to regain my health, find employment and manage home ownership. 

Respectfully,




XXXX
XXXX
XXXX, Florida XXXX

Company response to consumer: Closed with explanation