Consumer complaint received 2022-02-08
Company: Professional Debt Mediation, Inc.
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
After purchasing my XXXX I paid for a car storage on XX/XX/XXXX. Following the purchase of my XXXX, I decided to get a car storage unit on XX/XX/XXXX. On XX/XX/XXXX, just 3 days after i signed the rental contract. I took my XXXX  out of storage and decided to go for a drive on a Sunday afternoon. Later that afternoon My car was hit and totaled by another driver about 15 miles from XXXX XXXX. Following the accident on XX/XX/XXXX I reported to XXXXXXXX XXXX  that my vehicle was totaled, I even showed them pictures of my vehicle and the police report because there was no longer any use for the car storage. I advise them to close the car storage account out. Not only my car was dismantled but the salvage company who cleaned my car out misplaced the storage keys. I spoke with a gentleman and he advise me that he could not close out the account, but he will let management know. I was further advised that because he was not the manager, he did not have the authority to close it out. The First monthly bill wasnt due because the first month was free. Therefore, A month later I received a bill notice I called to follow up because i no longer had the car and i ask to have the storage removed. I called back and the young man apologized for management not getting back to me. I again explained the lock needed be removed from the unit because I no longer have my XXXX, it was dismantled in the accident on XX/XX/XXXX and that I no longer had use for the storage. I emailed a photo of my car and the police report and advise in the email that the vehicle was in a salvage lot. He promised me that he would forward the issue to upper management. In my XX/XX/XXXX, I relocated to XXXX NC due to job relocation. On XX/XX/XXXX I received an email notification that the storage unit would be sold in a auction on XX/XX/XXXX. So, I emailed XXXX XXXX asking why I am still tied and continuing to be billed to this unit after providing documentation that the car was wreck months ago, I properly notified XXXX XXXX before the first payment was due and i had no use for the car storage. I advise them to close it out and was concerned as to why the account was still open as if Im using the storage. I haven't missed a payment in over 3 years. XXXX XXXX has refused to take this into consideration. the only time they communicated to me was months after the accident advising me that my unit would be sold in auction. I ask them why auction a car storage unit that should have been closed out on the day that it was reported. I was advised that this would be taking car off and it never was. XXXXXXXX XXXX  seems never tried to be resolved it instead this was put on my credit, reporting it as a unpaid debt and causing that negative impact on my credit score rather than trying to resolve a simple situation. A debt in the amount of {$1100.00} from Professional debt is now on my credit report. they are not willing to resolve this, they only want the amount. Again I've attached detailed pictures My XXXX  was lifted and totalled to the junkyard following the car accident on XX/XX/XXXX, This information was given to XXXX XXXX XXXX  via email and over the counter Please assist

Company response to consumer: Closed with explanation