Consumer complaint received 2022-05-23
Company: SUMMIT FUNDING, INC.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
This is in regards to a mortgage payment issue that is now hindering me from purchasing my next home. My mortgage was through Summit Funding. When we bought the house, I set up an account online with their website. I created a profile, adding my bank account # and routing number. And for 12 months, I logged on each month, and clicked submit payment to pay my mortgage. For 12 months, it all worked just fine. And in that time, I never adjusted a thing. Just logged on, and made my payment. On time, every month. Then, I did the same thing when trying to make the XX/XX/2021 Payment and for some reason, it did not go through. But at the time, there was no indication that it did not go through. And I did not receive an alert from the mortgage company that my payment didn't go through. But after a couple of weeks went by and I never saw the payment taken from my checking account, I logged back on the website. It said my electronic payment had been " returned ''. I called Summit Funding immediately to try to get the situation resolved. I asked them why it was returned- they said that the account number was incorrect. But the previous 12 payments all went through and I had not changed anything on my end. Summit Funding blamed my bank, and my bank blamed Summit Funding. So I was caught in the middle, but in the mean time, I made several calls, and attempts to pay online ( with the suggested changes that between my bank, and Summit Funding ) were recommended that I try. We added zero 's to the front of the account number. We changed the numbers on the account number that my bank uses to designate savings vs. checking. And it still didn't go through. Finally one of the combinations worked and while speaking with an agent on the phone, we were able to get it to go through. But, unfortunately, once this process was complete, the payment was late. 

Then, thinking that the problem was fixed, and that we had the correct combination of account numbers and routing numbers, I made the attempt to make the XXXX payment. Again, after some time, the payment did not go through, and again, I had to go through the same difficult process of dealing with Summit Funding 's customer service, and again going to my bank to try to figure out why the account numbers that had been working for an entire year, all of a sudden weren't working. Finally, after speaking with a representative, we decided that I should delete the account from my online profile and try adding it again. After doing that, and adding the same account numbers back in again, it somehow was finally going through. But, again this resulted in a second late payment. 

I have contacted Summit Funding, and asked them to change how it was being reported because I have now sold that home that I was paying on, and am in the process of trying to buy a new home for my family. And this is having a major negative impact on my ability to secure a mortgage. If you look at the history of my payments with Summit Funding, you will find that they were on time except for these two. And if you were to speak with someone at Summit Funding, they should have notes about me making several phone calls/ efforts to try to get that payment made. Something must have changed with either their internal system, or maybe my bank, preventing the payment from going through. Either way, it did get resolved when I deleted and re-entered the information and you can see that I went back to having on-time payments. 

I did ask Summit Funding to look into this, and they were going to do an investigation and report back to me in 7-10 days. It has been a couple of weeks and I have not heard back. As I said previously, the house has been sold, and that mortgage has now been paid off.

I have a good credit score ( although without this issue it would be significantly better ), and a good credit history. I pay my bills. And I have a house that I am in the process of trying to buy. But securing a mortgage has been difficult due to this error. I may not be able to secure the amount necessary and what I might be able to secure is going to cost me more money in the way of interest rates and fees. I am hoping that someone could look into this for me to see if there is anyway it could be corrected on my credit report. I would hope that with my overall credit history, this mistake in which something weird ( and apparently unexplainable by anyone I have spoken to ) would keep me from being able to purchase another home for my family. Any help that you might be able to provide would be greatly appreciated. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation