Consumer complaint received 2022-06-16
Company: HUNTINGTON NATIONAL BANK, THE
State: MN
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I am Filing a complaint against Huntington bank because the banker name XXXX XXXX XXXX was not experienced enough to perform her job correctly. Her lack of experience affected not one of my bank accounts but all four of my bank accounts. It has only been less than 90 days since I have opened my accounts with Huntington bank. In these 90 days I have called customer service number over fifty times, I walked into four different bank locations over ten times and still no resolution to my banking issued. This Banker put in the incorrect Social Security number on my bank account. This cause me issued to access my online account after the banker set up the online account at the bank. She flagged my account as fraudulent, so when I tried to pay bills for my deceased sister. My account was flagged, and payments were stopped. This banker reached out to the settlement company who sent me the checks for my deceased sister after the bank cleared two of the checks. The settlement company contacted me via phone and in writing about the banker contacting them. The settlement company requested that I re-verify information that was already sent to the settlement company to make sure that I was who I said I was and who my mother was. I provide a copy of my mother POA ( power of attorney ) to the banker. She stated that the POA paperwork is from the state of XXXX  and not valid in the state of XXXX. But my mother resides in it state of XXXX, this banker made get new POA paperwork. this cost me over a {$1000.00} to get this, have signed by a notarized. I provided this to the banker she made copies of the POA paperwork. On purpose she did not properly attach this document to my mother 's account she attached it to my trust account. Causing so much damage and stress in my life. Because of her lack of knowledge, I did not have access to get any kind of funds out my account. I was so upset then I went into a branch just to get {$6000.00} out because they would not pay any bill pays for me. I had to provide the bank manager with three different types of identification. And was told not once but three times by the banker the teller and the branch manager that this was a one-time exception going forward I can only get {$2000.00} out of my account because my account is flagged. Because my account was flagged as a fraud account. The bank sent me letters stating they was going to close my account. I contacted the banker listed above and she told me that my POA paperwork was fake. And I need to get it done by a lawyer and she hung up the phone me. I when to two different branches, one in XXXX, XXXX  and XXXX XXXX XXXX in XXXX. That when I found out that the banker listed above has put a POA requested on my trusted account and put the wrong SSN # on my accounts. Both Bankers called into their help line to get me help but was told to send me back to the banker listed above. This banker changed the mailing address on my account, I went into the bank to change it back. When I tried to go to the XXXX XXXX bank where I open my account. There was sign on the door stating this bank was closed due to not enough staff. I reached out to customer service about my issued. I was told the district manager was going to call me on XXXX XXXX about my issued. She never called me, so I contacted the XXXX  attorney general. The attorney General has contacted the bank, but this did not get me anywhere at this time. A XXXX XXXX has contacted me from Huntington bank, she states she works for the bank, but every time I call her at XXXX. I do not get a voice message, I a get just a beep. I explained to her I was getting closing letter from the bank, she stated she does not see these letters, I told her I would send it to her. She assured me on two phone calls that my account would not be closed. On XX/XX/XXXX, at noon I received a text message stating that there was a withdrawal from my mother savings account bring in her account to XXXX  balance. The next morning, I called customer service at Huntington bank only to find out that that they have withdraw the money from my mother 's account and closed her account. I am so disappointed on how Huntington bank treated a new customer. In the last three months I have been so stressed out about my banking account with Huntington bank. I can not sleep, my hair is coming out, my blood pressure is so high, and my stomach is so upset I have not eaten. I open this account because my sister passed away and because she passed away XX/XX/XXXX. I can not believe that it a year later and the bank I trusted to handle my dead sister trust fund, refused to pay her bills. Instead of grieving about my sister passing on XX/XX/XXXX. I am writing letters to companies about a bank who refused to pay for my sisters hospital bills, headstones, Funeral services, and her plot. Instead of me honoring my sister life. I am wasting time with a bank who is disrespecting my sister life. 
Just a FYI I do have most phone calls between myself, and the Huntington banks recorded, I did because of all the bad service I was receiving. 
Thank you so much for your time, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation