Consumer complaint received 2022-11-22
Company: Global Equity Finance, Inc.
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
On XX/XX/XXXX XXXX and XX/XX/XXXX I spoke to XXXX XXXX on the phone regarding refinancing my current home mortgage to reduce the percentage rate. 
XX/XX/XXXX XXXX he sent a list of documents that I needed to submit. 
XX/XX/XXXX XXXX and XX/XX/XXXX I was asked for more documents and I sent them XX/XX/XXXX and XX/XX/XXXX I was asked for more documents and sent them XX/XX/XXXX I received the loan disclosures XX/XX/XXXX XXXX said We were finished with documents and they were good to go XX/XX/XXXX a mortgage company contacted me I didn't recognize them and I asked XXXX what mortgage company would be contacting me XX/XX/XXXX XXXX said " something changed '' and I received a list of more documents I was required to send for final approval. In the meantime I received a packet of papers stating that I wanted to continue with the loan and I was supposed to submit them by XX/XX/XXXX but didn't receive them before XX/XX/XXXX XX/XX/XXXX I sent more paperwork in XX/XX/XXXX more paperwork was submitted XX/XX/XXXX more paperwork was submitted XX/XX/XXXX requested more paperwork from the 2nd large list of paperwork sent to me. I submitted what I could and more more documents were requested. I had to pay my accountant for some of the paperwork so I was already putting out money for something I did not receive anything back from. Global Equity Finance had already added themselves to my homeowners insurance policy causing my current mortgage company to not have access to the bill to pay it. Why would they add themselves to my policy if they did not approve my loan. Trying to XXXX up my credit is the only reason I can see for why they did that. If they still needed paperwork why were they proceeding as if the closing documents have been signed. Underwriting wanted XXXX taxes on business and personal which were not filed yet because of the pandemic. XXXX stated that the XX/XX/XXXX tax deadline had passed and it was a new requirement. We had not finished the old application so why are we using new requirements XX/XX/XXXX I explained to XXXX my application was not new and since we were in the process long before the new rules we should be proceeding as planned especially since they were adding themselves to my home owner 's policy as if they were my new mortgage company XX/XX/XXXX XXXX replied with a bunch of XXXX. I had paid {$490.00} for an appraisal which I was told I would get a copy of and never received. Therefore ; I could not take it to a new mortgage company and if I had applied with anyone else I would have had to start this process over and also get another appraisal and pay more money they acted as if I was approved but treated me as if I wasn't at the same time. I am requesting my {$490.00} back. I am filing this so late because the pandemic held up a lot of things and also I kept on waiting and waiting for them to get back to me XX/XX/XXXX I email XXXX about the status about the status XX/XX/XXXX he stated everything was submitted to underwriting XX/XX/XXXX I thank XXXX for the update XX/XX/XXXX I sent more documents XX/XX/XXXX I signed documents sent to me XX/XX/XXXX I asked for an update XX/XX/XXXX XXXX emailed he would call with an update on XX/XX/XXXX XX/XX/XXXX underwriting questioned my business bank statement and ask for more paperwork wasted more of my time On a phone call with XXXX he called the banker 's rich old men who didn't understand what they should be doing or something like that. Why did he even match me up with that particular bank. The underwriters couldn't do simple addition and subtraction. I had received a loan from the XXXX in XXXX and big surprise I used it on business bills. 
I paid for an appraisal. They buried me in paperwork. I consider this a scam. 
XX/XX/XXXX I set via regular mail a letter requesting the money back from the appraisal. 
XX/XX/XXXX I sent a certified copy of the same request and as of this date I have not heard back from this company. I also have not received a letter of denial. Their practices are shady. 
XX/XX/XXXX I submitted a XXXX  complaint. 
XX/XX/XXXX XXXX  sent a copy of the complaint to the company. 
XX/XX/XXXX The company wrote the XXXX  that XXXX XXXX has not worked for their company for some time. I replied the same day that this should not matter as they should have assigned someone else to my account and that does not mean they should not refund me for the appraisal. 
XX/XX/XXXX They now want to end me a copy of an appraisal that is over XXXX XXXX XXXX. The appraisal no longer is valid. 
XX/XX/XXXX Even though I protested the company 's solution of sending me the old appraisal instead of a refund ; XXXX  closed the case.

Company response to consumer: Closed with explanation