Consumer complaint received 2023-12-07
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
The Bank of America Corporate Center XXXX XXXX XXXX XXXX, XXXX, NC XXXX Dear sir, On XX/XX/2023, I have received the mail from your office mentioned above with some documents. After glancing several times, I have decided to write the comments and send to you. Following items, I have some questions as follows : 1. The document 1, which has 2 barcodes, I can not recognize the relationship with the contents. As far as I remember, where I wrote the complaints so far to relate with XXXX, is XXXX XXXX XXXX. Toward this company, I have made complaints regarding the illegal purchases of somebody unknown at the internet shop, XXXX for several times. Also, the unrecognizable charge by XXXX XXXX, which I tried to find out what kind of company was and still did not receive any solution and answer. This so-called company, also, charged my joint Bank of America account with my child, with same company name recently ; therefore, I disputed immediately. And there were two charges made by a same medical office toward the same date. Clearly said, I paid co-pay at the office on the visit ; however, this office sent me two same bills. Upon the phone inquiry, the office answered just pay one of them. Since I was not in good condition because of my XX/XX/XXXX study as a fellow student and some matters on my ears, for which I visited to this office in vain, XXXX in XXXX NJ, I paid the co-pay again. By reflection, I disputed with all necessary documents. All those disputes cost, except XXXX, which paid back only 5 months, even though it charged years, I received refunds. Anyway, I never ask the company in XXXX, which might be in Florida, to send something to Bank of America, where nobody knows personally. 

2. Regarding the letter from your bank dated XX/XX/XXXX, I am not sure whether I have received it or not, since I was occupied with other unbelievable matters. As far as I see this document, now, the format of the letter was quite different, which I am familiar with the correspondence with your company in letter. That is only what I can state. I might have all letter correspondence in keep after the dentist problem, as you must know since your company was my primary payment company ; however, over-volumed documents are in file. Therefore, I do not want to check all these disgusting papers instead there will be legal and civil actions or I attain and am satisfied with some my academic ambition. Unfortunately, I will not satisfy with the end of mere XX/XX/XXXX course works. 


3. Regarding the document on case number XXXX, I have not requested and applied to the credit card, since I am disgusted with these credit card and credit report company ; therefore, I do not find out any reason. Before I create any new credit card, I will yell and shout at my relatives in XXXX to calm down and satisfy myself ; and tell everything them and they will talk everybody around them in XXXX and over the world. 


These are what I have realized and wrote down to report. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief