Consumer complaint received 2021-01-06
Company: ClearPath Lending
State: VA
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Hello, I am making a complaint against Clear path lending, in part on the sudden denial of my pending mortgage refinance. I contacted Clear path lending in the end of XX/XX/2020 to begin the process of refinancing my house in Virginia. Mr. XXXX XXXX was put in charge of my file. From the first phone call he had a very cordial attitude and was more than helpful to explain the process. I filled out and signed the various documents that were provided, including the " Wet '' signs that had to be signed and then scanned in. I had various questions but I did not have to pay anything upfront, and all I had to do was provide various documents. This went on in a weekly process in the first weeks of XX/XX/2020, they would send a form and I would either electronically sign it or acknowledge the from and send it back. When it got further into the process, I was asked for " insurance '' information. I had to wait a few days to get the information from my mortgage carrier. I provided clear path with the information when I received it. Mr. XXXX made a single comment about my " lender '' placed insurance, and I told him that I don't have the money to " replace '' my roof, which is not bad but it is a odd rule in Virginia that " all roofs on all houses must be replaced every 20 years ''. I told him that I don't have {$4500.00} to put a roof on my house but it doesn't leak and is in usable condition. He said nothing about cancelling or stopping the process. He and I continued forward on the process. After I sent the last paperwork in, I was told that the loan would " Fund '' in the end of XXXX and that was " good to go ''. The week of the XXXX of XX/XX/2020, I received a phone-call from a woman in clear path lending that informed me that the process was stopped and that the entire process is being cancelled because of my having lender insurance, I informed her that i had worked this out with XXXX ; he told me it was not going to be a problem and that i have nothing to worry about and that the process will move forward. I repeated that to her and she said that there is nothing she can do, that until i replace my roof and get private insurance that the process is cancelled. I pleaded with her to find a way around the issue, and i stated that if this is such an issue then why did it take this long to determine that clear path can not refinance my house. She stated that she did not know the answer. After this phone call, to add insult to injury-i received a " loyalty package '' in the mailbox, of which i take great offensive to because of how i was treated in the final days of trying to refinance. I was marginallized, the failure of the process was made to be my fault and no one would lift a finger to find out why, after a month of positive progress, the process suddenly stopped. As a final insult, i recently received a borrowers determination letter in the mail. In the letter it states the " Borrower, withdrew application ''. That is a lie and blatenly false. I DID NOT WITHDRAW ANYTHING, I WAS CANCELLED AGAINST MY KNOWLEDGE AND THEN TOLD AFTER THE FACT!!!!!!!!!!!!!!!!!! As a side note to this entire process i now have a " Hard '' inquiry on my Credit report and i now have a " withdraw statement '' in my credit history. Clearpath lending is predatory, and does not tell people the entire story, before beginning a loan processing application, and then cancels with no warning. I was lied to, and manipulated with Blatent false advertising and even more false promises by XXXX XXXX and XXXX XXXX. I need attention brought to light on deception and bad buisness practices and outright lies and manipulations of a potential customer, and along with this process i spent {$11.00} to send a form " faxed '' to XXXX XXXX, of which i asked about being reinbursed for my {$11.00} i had to spend to fax a signature. I was ignored-So not only do i have the issues described, i am also out {$11.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation