Consumer complaint received 2018-03-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Hi CFPB, Thank you for your help. I received 7 letters from Bank of America, notifying me of them closing several accounts ( XXXX savings, XXXX checking, XXXX safety deposit box, XXXX credit cards ) with no reason given. These are the letters : Dated XX/XX/XXXX : " We're writing to request that you close the above referenced XXXX XXXX XXXX within 30 calendar days from the date of this letter '' - they said they will close my box and drill into it and remove all contents if I don't comply. ( Safe deposit box no. XXXX XXXX. ) Dated XX/XX/XXXX : " Your personal checking/savings account ending in XXXX will be restricted from use in 21 days, and permanently closed 30 days from the date of this notice. '' Dated XX/XX/XXXX : same as above for account ending in XXXX. 

The number provided to call for the 3 letters above : XXXX. 

Dated XX/XX/XXXX : Credit card ending in XXXX : " This letter is to advise you that your above referenced account has been closed because your risk profile no longer aligns with the bank 's risk tolerance. '' Dated XX/XX/XXXX : Same as above letter for 3 more credit cards, ending in XXXX, XXXX, XXXX. 

The number provided to call for the 4 letters above : XXXX. 

No warning was given prior to these notices. 

I spoke in person with the local Bank of America XXXX XXXX, who found no notes on my account, which he said was strange, because the bank usually provides notes on the reason for closing. He advised me to call the XXXX XXXX ( XXXX ) and the numbers above. The XXXX XXXX transferred me over to the Account XXXX XXXX which the above numbers are for. 

" XXXX '' ( who would not disclose his last name or employee ID ) in the Account XXXX XXXX would give no information on the closures. In fact, they listed off all my OTHER accounts as well, for which I did NOT receive notifications. To reiterate, I did NOT receive letters for the rest of my accounts with them, just the 7 above. They said they sent letters for all accounts, but I did not receive them, and they have the correct address to send mail. They did not even track the mail. But they are closing them all! 

They would not look further into the accounts and said this decision was made on a corporate level and they have no control nor transparency over any of it. They would not even extend my time to close the accounts or give me an opportunity to move my money because the accounts have restricted access right now. They wouldn't even check if it was a mistake. XXXX would not let me speak with his manager after several requests as he said this decision was final. 

There have been NO fraud on my accounts, all have been in GOOD STANDING FOR OVER 10 YEARS that I have had a relationship with this bank, and I have been a XXXX XXXX  member for many years. 

Basically, I have no money right now and without being able to withdraw money, pay off my credit cards or rent, my payments, buying food to eat, and my credit score ( which is >780! ) will all be jeopardized. I have to wait until the accounts close and Bank of America sends me these checks by mail. We are trying to close on a house right now, and this will certainly be jeopardized as well. 

So for no reason that I know of, Bank of America is ruining my financial credit and disrupting my life significantly. I can not express how shocked and angry I am with this sort of action from the bank. 

Please help me. 

Thank you so much! 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation