Consumer complaint received 2023-11-18
Company: Chime Financial Inc
State: NY
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I opened up a Chime Bank account in XX/XX/2023. After opening the account and linking my XXXX XXXX account to the Chime account and transferring {$2000.00}, I was notified there was fraudulent activity. Chime Bank requested I uploaded my Identification Card and Social Security card along with the bank statement showing the transfer, which I provided. They closed the inquiry and my account was still locked to my access. 
I then had my daughter and myself call Chime Bank to resolve the issue, as I am hard of hearing my daughter helps me with these kinds of issues. We contacted Chime bank and my daughter was informed the documentation I had sent over was unclear or blurry, she asked if she could re-upload the information, they agreed and provided us with a new link to uploaded my Identification Card and Social Security Card front and back. 
I received a response e-mail inquiring about the Bank Statement from my XXXX XXXX Account showing the transfer of funds to Chime Bank, which was provided along with proof of address in the form of a property tax bill. 
After this was sent we received a response that the account number on my XXXX XXXX statement with my name and the transfer was incorrect, at this point my daughter wanted to call them and explain they had the account number wrong for the bank it was being transferred from, as it was similar numbers in a different order. 
We both called Chime bank once again and spoke with their call center, who when trying to explain the issue just had generic responses stating they understood the concern but couldn't do anything as far as my account. My daughter asked them to speak with their compliance department as she wanted to know how they could not see where the money was coming from in the account that they had locked me out of with {$2000.00} still in it. 
The customer service representative we spoke with said they would escalate the issue and a specialist department would reach out. I had no communication and received an e-mail they were closing the account and the inquiry once again. At this point I sent a lengthy e-mail about how this is not right and I had proved more than enough information to prove the account to be mine, and would file a complaint with the XXXX 
My daughter and myself called one last time, and my daughter pleaded to speak with a supervisor or manager that could look into the account, we were told everyone is in meetings and they do not know how to reach them, that we can only communicate through e-mail. I find this whole situation to be very unusual and borderline a scam. I've researched their other complaints which they have multiple of stating the same issue, large sum of money placed into what seems to be a 'Banking App ' just to be closed out of and ignored, or put through rigorous email chains with no solution. I just want access to my account and my {$2000.00} back, I am a XXXX XXXX XXXX XXXX living on Social Security and to lose {$2000.00} is not chunk change, it affects my monthly living expenses, and is causing financial hardship going back and forth with no positive end in site.

Company response to consumer: Closed with explanation