Consumer complaint received 2024-01-21
Company: HYUNDAI CAPITAL AMERICA
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
As the consumer, whom Hyundai Motor ; Hyundai Capital America greatly benefited from because they securitized my auto contract unbeknownst to me, I have also experienced the horrors, mental and emotional frustration, as well as the embarrassment, pain, and sheer frustration of having my rights consistently violated under The Fair Credit Reporting Act. 15 U.S.C. 1681 et seq. protects my personal financial information collected by consumer reporting agencies, limiting those who can access such information, and the process by which consumers should be able to obtain and correct the information collected about themselves. Also, Hyundai 's implementing Regulation V, 12 C.F.R. pt. 1022 ( known as the Furnisher Rule ) and the Consumer Financial Protection Act of 2010 ( CFPA ), 12 U.S.C. 5531 ( a ), 5536 ( a ). 

Creditor account name inconsistencies have been misrepresenting and misleading in appearance presenting the false perception, that I have defaulted on XXXX car XXXX  loans around the same period. This has hindered and prevented me from obtaining reasonable, good faith from creditors to finance the necessary transportation needed, since I completed the settlement payment on XX/XX/XXXX, due to the inconsistent creditor account names reported accurately across all reporting bureaus. ( XXXX - Kia Motor Finance, XXXX - Hyundai Motor, XXXX - Hyundai Motor Finance ) The account status of the charge-off is inaccurate due to me and the co-signer receiving a XXXX to file. The settlement payment, which was reported and filed as income, was made on XX/XX/XXXX. I requested through the 'collection agency company to have the status updated to paid, if not able to delete the reporting of the income. They stated that it was not up to them, and XXXX had to not only agree to the payment amount, but they would advise them on if the collection agency could make my request of delete the account, or paid status. Hyundai Motor Finance has since added, or as they would like to believe, 'updated ', the information that they have been consistently and inaccurately reporting for just shy of XXXX XXXX on the XXXX of this month. Not to mention the most recent opportunities to make all required changes, even dating back from XX/XX/XXXX, when the CFPB announced their findings and penalized Hyundai Motor for, " repeatedly provided XXXX  credit report information about consumer payments on loans and leases that Hyundai purchased and serviced. In XXXX  cases, Hyundai knew it was providing inaccurate information and failed to take reasonable measures to address the inaccuracies. Hyundai identified XXXX  of the issues causing these XXXX  in its internal audits, but still took XXXX  to address the problems. '' - CFPB XXXX XXXX - XX/XX/XXXX. Delinquency first reported XXXX  and XXXX  are, ( XXXX - XX/XX/XXXX, XXXX - XX/XX/XXXX, XXXX - No Date Listed ). Late payment reported inconsistencies and XXXX  are, ( XXXX - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). Account balance XXXX  and XXXX  are, ( XXXX- {$3400.00}, XXXX- {$7200.00}, XXXX - XXXX balance showing ). Last reporting date XXXX  and XXXX  are, ( XXXX - XX/XX/XXXX, XXXX - XXXX Date Listed, XXXX - XX/XX/XXXX ). 

Also, what responsibilities and most importantly, accountability do the credit reporting agencies, XXXX, XXXX, and XXXX, play in the consumers right to fair, consistent, and accurate reporting, having known how long this was going on. What controls or assessments, as agencies responsible for compiling and recording this information, are being implemented to ensure furnishers are providing the best and most accurate information?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation