Consumer complaint received 2020-02-11
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
My credit was ran without my knowledge or authorization on XX/XX/2019. Supportive documentation was sent several times without success to remove them. 
On XX/XX/2019 my credit was ran twice with Equifax. As soon as I noticed it contacted them to let them know the illegitimacy of the inquire and need an investigation and to remove them since is harming my credit too. Equifax told me that they CAN NOT do anything about and I have to contact the source companies on my own even I mentioned that my credit was hit without my knowledge and I never had business with any of them. XXXX XXXX XXXX contacted them and sent me a letter dated XX/XX/2019 to back up their response that they didn't do that inquire. The same XXXX  ( XXXX XXXX XXXX ) did the same and the Controller reached out to Equifax but they did nothing, then since I saw no changes or answers I reached out back to Equifax and they keep refusing to do anything on my behalf even the businesses called. XXXX XXXX XXXX sent me a letter on XX/XX/2019 to probe they did what they could. I reached out Equifax again and they told me to fax the letters, with one letter from me explaining the situation, copy of my SS, DL and copy of utility bill which I sent XXXX XXXX XXXX. Then I received a letter from Equifax once again to let me know that the fax was not successful and I have probes that I sent it twice SUCCESSFULLY. They were requesting me to send the ORIGINALS of the letters to XXXX XXXX XXXX, XXXX, GA XXXX. I sent my ORIGINALS as they requested with Certified Mail and Return Service on  XX/XX/2019 and they received MY ORIGINALS on XX/XX/2019 as we can see the stamp on the receipt. Now since I reported this to EQUIFAX for more than SIX MONTHS letting them know that my credit was run WITHOUT MY AUTHORIZATION but they don't care and even they received several communications from my side ( phone calls, fax and letter with supportive documentation ) communications from the business involved ( calls and letters ) I need to report that my credit is at risk and EQUIFAX is not taking the steps to PROTECT AND INVESTIGATE how my credit was impacted without my authorization and they are also refusing to REMOVE THIS IMMEDIATELY and give me a decent answer with an investigation regarding my inquire and where MY ORIGINALS are now with MY SS AND FL DL that was required by them twice. I reported this issue to XXXX and they contacted EQUIFAX ; they replied that they won't do anything until 2 years ( this is not a legitimate inquire, 2 years apply when are legitimate ). The Trade Practice Specialist XXXX XXXX XXXX from EQUIFAX not even took the time to check the documentation I attached where he would be able the supported claim which not only gave me 2 hard inquires on my credit but the worst part is that my credit was ran without my consent and the businesses ( XXXX  XXXX XXXX XXXX and XXXX XXXX were not able to find a trace of my information and they can not find how this happened ). Attach you will find all the required and verifiable documentation you may need.

Company response to consumer: Closed with explanation