Consumer complaint received 2018-10-25
Company: Santander Consumer USA Holdings Inc.
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
I had a loan opened up in XX/XX/XXXX with XXXX. A couple of months later Santander Consumer USA bought the XXXX company or loan. I made over 100 payments ( some not all the full amount but still made what I could ) on this account. I have spent my entire weekend computing the charges they charged me and the payments I made against THEIR copy of my payment history. They repossessed my vehicle in XXXX or XX/XX/XXXX. They charged off the account well before that while I was still trying to make payments and are still saying that I still owe them over {$4200.00} on the loan. They say that I was not paying off the loan because I kept accruing Interest fees DAILY when the front page of my original contract ( because Santander kept telling me THAT PAGE is ALL THEY had ) states that my loan was for {$15000.00} and that by the time all payments were made at 18 % as a YEARLY Rate, that my payments would amount to {$26000.00}. I made payments of WELL OVER {$26000.00} to their company. I know that they have had illegal allegations and lawsuits against them for this very thing. My husband and I are trying to buy a house and because Santander says that I still owe them over {$4000.00} when I have paid off every penny and then some of the original {$26000.00} loan I had with them, we are having trouble getting financed for our home. Santander has been asked MANY times by me to give me a FULL ACCOUNTING REPORT of my Account and they REFUSE to do so. They also REFUSE to give me a copy of the ORIGINAL LOAN PAPERWORK. They told me many times before repossessing my van ( which I finally just let them have voluntarily ) that I was accruing interest daily but would never give me a copy of my original contract to prove that to me. Most of the payments that I made to them they never even split up between Principal and Interest, they credited the whole payment to INTEREST and then they added fees that I don't even know what some of them were for. I do know a few were for the couple of times that they repossessed my vehicle because I got behind in the payment. They continually call my phone with an automated message to call their " servicing department '' when they took my van over TWO YEARS ago. They sold the vehicle for over {$2500.00} at auction. My payment history that I was able to get from their site before they took my vehicle shows a balance of {$2300.00} but they are still reporting to all CRA 's that I owe over {$4000.00}. Which the amount should have covered the balance due on the account. I have tried to work with this company but I know that they have a lot of illegal practices and have read a lot of complaints about them from other consumers for the very same thing on the internet. I can't find anyone else to help me get this taken off my credit or at least to have them fix it showing that I really do NOT owe them anything. This is why I am reporting them to the CFPB.

Company response to consumer: Closed with explanation