Consumer complaint received 2017-05-17
Company: WELLS FARGO & COMPANY
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Wells Fargo Says that i asked them two close my Credit Card I never asked Wells Fargo Two Close my Credit Card. Could Wells Fargo Please not close my Credit Card Wells Fargo Bank workers rob my Bank account then Wells Fargo wreck my credit so i cant get a bank account any where else then as soon as i leave the County Wells Fargo makes my Banking Not Work USA banks rob   XXXX    dollars of  my money all courts say they cant comprehend it i leave the USA Permanently and Wells fargo makes my accounts not work fore no Reason.
Every Time i leave the USA Wells fargo makes my Account not work then says Return two the USA two Close it. Its not fun being a  XXXX  in   XXXX   XXXX   when my ATM cards never work Please Do n't Close My Credit Card Subject : RE : Re : Account questions or requests (  XXXX  ) From : Customer Service  XX/XX/2017    XXXX   XXXX    Contact Us Dear   XXXX   XXXX   : Thank you for contacting Wells Fargo. My name is  XXXX , and it is my pleasure to assist you today.
I understand your concerns regarding your credit card.
Our records show that your current credit card is and will remain active until the last day of the month that appears on the front of the card.
If we can be of further assistance, please respond to this email by clicking on the " Reply '' button or call us anytime at   XXXX  , or collect at  XXXX .
On behalf of Wells Fargo, thank you for your business. We are happy to have you as our customer and appreciate the opportunity to assist you today.
Sincerely,   XXXX   XXXX  .
Wells Fargo Online Customer Service NEXT MESSAGE : -- -- -- -- -- -- -- -- - I did not request Two Close my Credit Card please do n't close my Credit -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - From : Customer Service Sent :  XX/XX/2017    XXXX   XXXX   Subject : Re : Account questions or requests (  XXXX  ) De ar    XXXX   XXXX   : Thank you for contacting Wells Fargo. My name is  XXXX , and it is my pleasure to assist you today.
I received your request to close your Wells Fargo Credit Card account number ending in  XXXX . I apologize if the account did not meet your financial needs.   XXXX   XXXX  , our records show that you currently have a Rewards balance of  XXXX 
Please be advised that if we close your Wells Fargo Credit Card account, we will not be able to reopen this account at any time.
Also, closure of the account will cause any unredeemed rewards currency earned by this card to be forfeited. To review your rewards account balance or redeem, please log in to GoFarRewards.wf.com or call the Wells Fargo Rewards Service Center at   XXXX  . Representatives are available to assist you every day from   XXXX   XXXX   to   XXXX   XXXX  , Pacific Time ( excluding major holidays ).
You can redeem in $  XXXX /  XXXX    point increments at any Wells Fargo ATM or $   XXXX  / XXXX  point increments by phone or online. You may wish to redeem your balance or transfer the earnings to another Wells Fargo Credit Card prior to closing. You may also gift the balance to a family member or friend who is also a Wells Fargo Customer. After taking one of these actions, you can then request the account closure, or you may simply re-submit your request to have the account closed and your accumulated points forfeited.
To close your account, please respond to this email by clicking the " Reply '' button, and indicate your request.
Additionally, I understand that you would like to remove accounts from your Online Banking service.
To remove an account from your online banking session, please follow the instructions listed below : 1. Click on the " More '' button on the top of the screen 2. Click on " Accounts and Settings '' 3. Click on " Profile and Settings '' 4. Click on " Manage online settings '' 5. Click on " Remove Online Account Access '' 6. Select the account ( s ) you 'd like removed from your online relationship and then click on the " Remove Account ( s ) '' button Ensuring that you have the best possible banking experience is of the utmost importance to us, as you truly are a valued customer.
On behalf of Wells Fargo, thank you for your business. We are happy to have you as our customer and appreciate the opportunity to assist you today.
Sincerely,   XXXX   XXXX  
Wells Fargo Card Services ORIGINAL MESSAGE : -- -- -- -- -- -- -- -- - I Live in    XXXX   XXXX   XXXX   and i have no Phone two call you with and i have no Phone two Receive a Call in    XXXX   XXXX   XXXX  
The Federal Government has determined me   XXXX   i do n't use a Phone can i use my computer astive Device two communicate.
Its Probably 1000 Dollars a year fore a International Cell Phone. Or I can Buy a Phone in  XXXX  and buy  5 New Sims cards fore 5 diff erent Countries a Year.  3  Separate Visits two the  XXXX  Telephone manager tried two call the 4 International Wells fargo Numbers did n't Work and my Landlord could n't make the 4 Wells far go numbers work I can Spend  XXXX  dollars fore a Cell Phone that wo n't work two call the bank from   XXXX   I lived in   XXXX   XXXX   XXXX   6 months and you sent me a New ATM Card two my Moms Address in  XXXX  so my ATM card was safe in   XXXX   so you closed my online banking down and closed my credit Card because i did n't receive my ATM Card in  XXXX ?   XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation