Consumer complaint received 2022-11-20
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Can't close your account

Complaint:
To Chase Card Services XX/XX/XXXX Chase Card Services failed to respond as per my request, causing delay. 

Chase card Services. neglecting On XXXX XXXX I sent letter to Chase Card Services, XXXX XXXX XXXX XXXX XXXX XXXXXXXX I requested Chase Card Service to respond by no later than XXXX XXXX Chase Card Services failed to respond as per my request Im attaching letter sent to Chase Card Services XXXX XXXX XXXX And documents sent to Chase Card Services XXXX 

ATTENTION IM ADDING XXXX DOCUMENT AS PROOF ACCOUNT INACURATE FIX CREDIT REPORT ERROR : MISSED PAYMENT, ON XXXX XXXX, I INFORMED THAT PAYMENT ON CHASE CREDIT CARD ACCOUNT IS INACURATE, BECAUSE I DID NOT MADE ANY PAYMENT BECAUSE ACCOUNT IN NOT MINES To Chase Card Services Dear XXXX XXXX XXXX 

Sent via certified mail # XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XXXX XXXX, I reported account number XXXX and account number XXXX To your office Chase Card Services, and on XXXX XXXX I reported again to your office account number XXXX, account not mines, find enclose letter dated XXXX XXXX Please find enclose XXXXlease Find Federal Trade Commission report dated XXXX XXXX. 

JP Morgan Chase Bank Chase Card Services, letters inaccurate, misleading information being inconsistent. 

On the Chase Card Services letter dated XX/XX/XXXX inaccurate information misleading information and inconsistent to your letter dated XX/XX/XXXX .find letters enclose JP Morgan Bank Chase Card Services inaccurate account, account number XXXX On my credit file on error, Neglecting my credit file. 



I am a victim of identity theft. Account number XXXX at your company not mines. 
I therefore request that it be closed immediately. 

I also request JP Morgan Chase Bank Chase Card Services absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files. 

In addition account inaccurate, reporting information on Credit Bureaus Enclosed is a copy of my Identity Theft Report supporting my position, and a copy of my credit report showing the fraudulent items related to your company that are the result of identity theft. 
Also enclosed is a copy of the CFPBs Notice to Furnishers of Information, which details your responsibilities as an information furnisher to credit reporting agencies ( CRAs ). As a furnisher, upon receipt of a consumers written request that encloses an Identity Theft Report, you are required to cease furnishing the information resulting from identity theft to any CRA. 
The Notice also specifies your responsibilities when you receive notice from a CRA, under section 605B of the Fair Credit Reporting Act, that information you provided to the CRA may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any CRAs and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection. 

Please, close the account and send me a confirmation letter within 20 days by XXXX XXXX Thank you XXXX XXXX

Company response to consumer: Closed with explanation