Consumer complaint received 2021-05-18
Company: LoanCare, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Mortgage company reported late payment. 

XX/XX/XXXX, I refinanced with XXXX. Received a letter stating loan is transferred to XXXX XXXX  XXXX ( Loancare ) with first payment due XX/XX/XXXX. XXXX. I paid XXXX XXXX XXXX XXXX XXXX and XX/XX/XXXX payment. 

Late XXXX, I received a letter from XXXX mortgage company stating the loan is being transferred to XXXX, payments due on or after XX/XX/XXXX are to be sent to XXXX. At the time of the letter, I had already sent my payment for XXXX and XXXX to XXXX XXXX. 

First week of XXXX I get calls from XXXX stating they want their XXXX and XXXX payments. I told them I already paid them to XXXX XXXX  per the letter I received in XXXX XXXX. They told me they will look into it. 

Mid XXXX, I sent my XXXX payment to XXXX. Late XXXX and XXXX, I'm getting two mortgage bills from two different banks. XXXX is harrassing me about the XXXX and XXXX payment, and XXXX XXXX is harrassing for the XXXX payment which I paid XXXX. 

In XXXX, I spoke with XXXX XXXX and they told me that my loan is still active with them and they have no records of the loan being transfered to XXXX. During this time, I get a letter from XXXX stating that the loan is being transfered to XXXX XXXXXXXX XXXX 

I had sent in all notice of transfer letters and proof of payments to both XXXX XXXX and XXXX. Because XXXX was showing they were missing XXXX and XXXX payments and XXXX XXXX missing XXXX, they both assured me that this will not affect my credit because I am protected for 90 days after a loan transfer. 

( For the record, first payment after the the refinance was XXXX. XXXX and XXXX payments went to XXXX XXXX. XXXX payment went to XXXX, XXXX and XXXX went to XXXX XXXX, non of which were late ). 

When I contacted XXXX after receiving this transfer notice, they told me they could not help me because my loan packet was with XXXX XXXX. I was advised to contact XXXX XXXX and sort it out. The XXXX payment I had sent to XXXX was sent with the loan to XXXX XXXX. 

After the loan transferred to XXXX XXXX in XXXX, XXXX XXXX was contacting me for the two missing payments, XXXX and XXXX ( both were sent to XXXX XXXX ). 

( In a nutshell, first payment after the the refinance was XXXX XXXX XXXX and XXXX payments were sent to XXXX XXXX XXXX was sent to XXXX, XXXX was sent to XXXX XXXX. 

After going back and forth with XXXX XXXX and XXXX XXXX almost everyday for almost a month, XXXX XXXX  contacted me late XXXX and told me everything was corrected and settled. The loan was being transferred to XXXX XXXX and will be finalized XXXX XXXX Since it was the last week of XXXX, they told me to send the XXXX payment to XXXX XXXX since the loan is being transfered to avoid further confusion. 

Loan transfer issue has been resolved. 

Last Saturday, I was checking my credit report via XXXX and noticed my credit score drop significantly. It was because a " Late payment '' from Loancare who reported it looks like this month. 

I sent to company messages via their website no call back or email. I have been calling all day today and yesterday but have been unable to get through anyone through their automated system. 

I have NEVER missed or sent a late payment. I have worked hard to have the credit rating I have. 

This last few months have been extremely stressful for me dealing with these mortgage companies. These banks don't communicate with each other or within. If I had not taken the time from work and home to figure it out, this would still be on going. 

Please help me correct this " late payment '' from my credit report. Never been late or missed a payment. I am planning on buy a new home in the coming months and I don't want this to ruin it. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation