Consumer complaint received 2023-07-04
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
Hello, Firstly thank you for your assistance and justice for the public when we get bullied and taken advantage and most have no way of even knowing this governing body exists. I do publicize after receiving your assistance on the last matter. 

RE : TRANSUNION XXXX Many mistakes as simple as name as XXXX addresses phone # XXXX failing to update after advising by XXXX on XXXX as paid in XXXXXXXX XXXX fully and owned and showing open. Never been late except 5 times In 6 years and all due to being laid off. My last Co.s name was spelt XXXX for XXXX. Apparently the Employer only works with TU and makes me believe whoever coordinating with TU has done deliberately. 

I worked with the XXXX XXXX XXXX of TU agents long hours one day in XX/XX/XXXX after seeing report then with unrealistic mistakes. Ever since I have had difficulty to get an amended report! I have requested so many times. They corrected the name and only sent one page. 

I went into health licensing in XX/XX/XXXX and believe they didnt want to correct as I felt being blocked and also felt my profile had been compromised with slight name changes addresses employment history did not show as XXXX and there was an account unfamiliar put on with a funny name starting with Ab ( cant recall exactly now ) which was corrected but not seen the report after correction. All this affected financially and employment. Up to date I may have called after last XXXX more than 20 + times. This is where I had advised you in my previous complaint of XXXX XXXX, car dealers and Trans Union operate as a mob. ( as the car dealer said only work with TU Together perhaps with some one in my last employment )! The Finance guy at the car dealer never showed the rate until after signed 1/2 way! We felt someone elses car was paid. This will be another complaint for later. Also it was such an oversight and a mistake with not going with XXXX XXXX which had given an excellent rate due to my partners urgency impatience lack of experience and knowledge. We were taken advantage! 

I had been calling and finally wrote to TU 2 days ago thinking finally would respond after trying to contact on their open web request asking for XXXX which is not safe! The calls are never answered get hung up or auto message stating IT issue or will call back. I had worked with agents who empathized and did their best to fix. I also felt uncomfortable working with offshores with our personal info as they may mot know the seriousness of personal data breaches. 

I must say compared to all 3 XXXX is the most descent and honest. They were fast to respond and rectify to show accuracy. ( last checked XXXX XXXX plays ball to gain financial benefits. At least responsive or could access the reports. With Transunion I was able to access the web once in XXXX and afterwards mot able perhaps a security measure as well as my phone may be hacked. ( though XXXX denies ) I feel TU is profiling mine for someone else. 

Please help to get a full report sent to check and tell them we should be able to speak with an agent if needed assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation