Consumer complaint received 2023-05-17
Company: Kikoff Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Consumer Financial Protection Bureau [ Address ] [ City, XXXX, ZIP Code ] Subject : Complaint against KIKOFF LENDING LLC To Whom It May Concern, I am writing to inform you that I have filed a formal complaint against KIKOFF LENDING LLC regarding the inaccurate reporting and unjust practices related to my account. I have also sent a detailed letter of dispute directly to KIKOFF LENDING LLC, which I have included below for your reference. 

Account Number : XXXX Late Payment in XX/XX/XXXX Account Opened in XX/XX/XXXX Never Been Late Before The inaccurate reporting of a late payment on my account in XX/XX/XXXX has had a severe negative impact on my credit score, causing detrimental effects on my financial standing and opportunities. Despite my consistent and timely payments on the account, the late payment tag has unjustly affected my creditworthiness. 

Furthermore, KIKOFF LENDING LLC added a new charge to my account at the one-year mark, without my authorization or prior notice. This action is not only a violation of our agreed-upon terms but also demonstrates a lack of transparency and fairness in their practices. I have made every effort to fulfill my obligations by settling the original balance, expecting to conclude my responsibilities. However, the addition of unauthorized charges has caused confusion and frustration. 

As a responsible consumer, I have taken the necessary steps to address these issues by lodging formal complaints with both the Consumer Financial Protection Bureau ( CFPB ) and the XXXX XXXX XXXX ( XXXX ). I firmly believe that KIKOFF LENDING LLC should be held accountable for their actions and should comply with the regulations set forth by these governing bodies. 

Moreover, I would like to emphasize that KIKOFF LENDING LLC is bound by the Fair Credit Reporting Act ( FCRA ). This federal law mandates accurate and fair reporting of consumer credit information. However, their erroneous reporting, including the late payment tag and undisclosed charges, has negatively impacted my credit score, limiting my access to favorable interest rates, loans, and essential services. 

I kindly request that the Consumer Financial Protection Bureau investigates my complaint against KIKOFF LENDING LLC thoroughly. I urge you to take appropriate actions to rectify the inaccuracies associated with my account, ensuring the removal of the late payment tag and any unauthorized charges. Furthermore, I request that the negative impact on my credit report is reversed, allowing my creditworthiness to be accurately reflected. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will handle this complaint promptly and in line with the FCRA guidelines. Resolving this issue will not only provide a fair resolution for my account but will also restore my faith in the consumer protection system.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief