Consumer complaint received 2022-02-16
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
XX/XX/XXXX : Father contacted New Car Product Specialist, XXXX XXXX, to ask if he handled the purchasing of a new vehicle for use as a yellow cab taxi. XXXX XXXX confirmed. My father 's only request was that vehicle must have a sunroof. 
XX/XX/XXXX : Father paid {$20000.00} downpayment on Toyota XXXX XXXX. To XXXX XXXX 's surprise, the XXXX rejected this vehicle. He stated he knew TLC Laws and Regulations. XXXX Toyota XXXX XXXX was confirmed with a sunroof. XXXX XXXX claims fathers credit score is too low and asks me to co-sign XX/XX/XXXX : I accompany my father. XXXX XXXX reassures him vehicle will have a sunroof. XXXX XXXX states father 's credit score is XXXX, ignores multiple requests for a credit report. XXXX XXXX states my credit was approved XX/XX/XXXX : Date vehicle was said to be delivered. By this week, my credit was run again twice despite them stating it was approved. 
XX/XX/XXXX, XXXX : I accompany my parents to sign the contract. Finance Manager XXXX XXXX says only I can come into the office. He declines to read or let me view what I am signing three times, stating " there's nothing to read '' and " you're signing for the loan, '' I ask for my father and my credit report, he only provides me mine. XXXX XXXX and XXXX XXXX demand the vehicle be registered before leaving the lot, producing faulty documents in their attempt to register the vehicle as black and for personal use. This was to conceal the true identity of the vehicle. Both parties state vehicle is not on the lot or they are unsure where the vehicle is. Did not provide me with the contract I signed. Did not allow me to read it. XXXX XXXX shouts at me because I asked him for his email, claims I am bullying and pressuring him. 
XX/XX/XXXX : Will not give the vehicle because there is no lien on insurance. Unbeknownst to us, they had somehow canceled the lien. Partially give me my paperwork after I insist. Although I am not the buyer, my signature is the only one on the entire document. The final page has " 1st Responder '' written on it, although that should not have relevance for a yellow cab taxi purchase. My initials, as well as my father 's corporate initials, are forged. The finance agreement states I should have been allowed to read it, and that I am confirming I have. Also states " co-buyer is responsible for entire debt '' which I think is something worth me reading. Father and I see the vehicle, it does not have a sunroof. It was not the one showcased, although XXXX XXXX stated we would be receiving the exact vehicle. 
XX/XX/XXXX : XXXX XXXX attempts to physically fight my brother. XXXX XXXX, Sales Manager, attempts to cancel the contract. Is surprising the vehicle is titled, although previous parties state " this is Toyota policy ''. XXXX XXXX states he will return with an answer in two days. States I can re-finance vehicle. 
XX/XX/XXXX : Asks me to subpoena my request for my documents, which he can only do if there is no lien. Will not give car because there is no lien. How was the lien canceled? 
Currently- they refuse to cancel the contract. State they will dismantle roof and place sunroof now, we do not want that. It is a brand new vehicle, and their repair shop has further been implicated for damaging vehicles. Is delaying my only request- to cancel the contract. Withholding my father 's {$20000.00}. They have used aggressive tactics throughout the deal. They are fraudulent and need to be investigated. They have previously done this to other families and were investigated in XXXX.

Company response to consumer: Closed with explanation