Consumer complaint received 2023-01-17
Company: Selene Holdings LLC
State: KY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Selene Finance LLC purchased my Mortgage XXXX XXXX in XX/XX/XXXX. I had gone through a Trial Modification from XX/XX/XXXX to XX/XX/XXXX and finalized the Modification Agreement in XX/XX/XXXX by executing a Modification Agreement with Community Loan Servicing and returning the document via XXXX XXXX. The Modification Agreement was returned to XXXX XXXX XXXX post marked on time, the XXXX of XX/XX/XXXX. XXXX XXXX XXXX sold my servicing to XXXX XXXX XXXX XXXX on XX/XX/XXXX. I began calling Right Path right away as I was concerned about my agreement being recorded and executed by the servicer during the transition of my loan to a new servicer. I was told, on XX/XX/XXXX, by XXXX XXXX XXXX XXXX, that they were honoring my agreement as the law requires them to do. I continued to make my loan payments with them without issues. In XX/XX/XXXX, I attempted to make a payment and my account was locked. I received a letter stating my modification trial was denied. WHAT? I already signed a Modification Agreement, completed a trial period and was approved. I began calling and requesting answers and they stated there was an error and the XX/XX/XXXX XXXX had to be honored. 

It was then sold to Selene Finance LLC, immediately in XX/XX/XXXX. I began to call XXXX on XX/XX/XXXX and they refused to take my payments stating they didn't have the loan yet, although my paperwork stated I could make payments to them beginning XX/XX/XXXX. I called Right Path and they could not take a payment because they no longer had my mortgage. My mortgage was in the air and no one was taking my payments. I continues to call during the month of XXXX without any luck. They continued to state they could not take a payment because my file was not in the system yet. I filled a complaint with the CFPB. They came back and stated my modification was denied per the letter in XX/XX/XXXX. I tried to discuss this with them and explain. They stated that the issue is not that it was not mailed on time, but that XXXX XXXX XXXX failed to execute and record the Modification Agreement, there for they did not have to honor it. They stated that if they had been the first servicer to purchase the loan from XXXX then they would be required to fix it, but since they are the third in line, they are not obligated to do so. They sent me a new application for another modification at XXXX  %, and now it is not a streamline modification like I had before or the XXXX XXXX XXXXXXXX XXXX like I signed for on my Modification Agreement. I am hiring an attorney to file a lawsuit against the XXXX Servicers, XXXX XXXX XXXX, Right Path and Selene for not honoring the Modification Agreement dated XX/XX/XXXX, deceptive debt collection practices and a violation of RESPA. 

The CFPB warned Servicers in XXXX against this very practice, that consumers should not suffer issues due to loans being sold in the middle of a modification agreements. That all documents must be honored, and transition seamlessly between servicers and not cause a customer to go into foreclosure and or default because of loan servicing being sold and documents being lost or and not honored. This practice sets the customer up for failure and it affects communities and property values. This practice must stop. It is in violation of federal and state laws.

Company response to consumer: Closed with explanation