Consumer complaint received 2020-09-25
Company: WELLS FARGO & COMPANY
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
XXXX XXXX XXXX, XXXX  XXXX, XXXX New York XXXX XX/XX/XXXX COMPLAINT AGAINST WELLS FARGO BANK, NEW YORK FOR XXXX PROFILING, DELIBERATE HARASSMENT, FINANCIAL LOSSES AND DISCRIMINATION. ( ACCOUNT NUMBER:XXXX ). 

My husband and my XXXX travelled to XXXX on XXXX XXXX, XXXX for a family emergency and my XXXX XXXX of XXXX developed an XXXX in his XXXX, he needed an urgent medical attention. There was a lockdown of the international airports in XXXX. 
They couldnt have flown back to the US. In the month of XXXX, they needed money for a medical emergency which was XXXX XXXX and also for the roofing of our home against rain. 

On Monday XX/XX/XXXX, I went to Wells Fargo to do a bank wire, since I was unable to do it online. I arrived at XXXX branch in XXXX. Waited on the drive through line for about 45min only to be told I need to have an appointment with representative inside bank. 
The Bank Teller at the drive through window refused to make my appointment while I was already on the drive through line. She told me she could not assist me further and I needed to call the branch directly to make appointment. 

I drove out of the drive through to the banks parking lot, then had to sit in my car more time and held unto the phone while that same branch took my call. After about 15 or 20 minutes, my call was finally answered. I was given an appointment for XX/XX/XXXX XXXX. 
I received a call from the branch a day prior to XXXX confirming reason for my appointment. They then told me I needed to do my transaction online. 
I explain to them I had no option online to do a money transfer for XXXX. They then told me banks might me down in XXXX. 
I told them that was not the case, my husband confirmed with his bank in XXXX that all banks were working fine and international bank wires were working fine too. 
After our call ended. I was so upset how I was treated at branch drive through and now getting that call from branch, I decided to call Wells Fargo 800 number to complain about my experience. 
When I called the 800 number for Wells Fargo, I narrated my ordeal to the representative and I told them I no longer want my appointment at the XXXX branch, due to the fact that I felt very mistreated and unfairly received. The representative then canceled my appointment with XXXX branch, New York and gave me a new appointment on XX/XX/XXXX XXXX at XXXX branch, New York . 
When I arrived at the XXXX branch on XX/XX/XXXX, I was told I dont have appointment. I told them I made appointment through the 800 number. They still told me I have no appointment. 
I even ask them is that time slot for my appointment open? I was told yes!! Emphatically! They still refused to take me in the branch. 
At that moment I was losing my XXXX  and also XXXX  from XXXX I couldnt believe this. I then went to my car crying so hard, in so much XXXX. I am not too strong health-wise. The thought of my little XXXX XXXX  me more because he was in so much pain. 
While I was crying in my car, I watched people enter bank for their appointments. And Im being told I cant t enter and I dont have appointment. 
I tried calling my friend to come drive me home because I lost the composure to drive myself. I couldnt reach her but I managed to calmed down a bit and drove home crying in pains. 
I got home, I called the 800 number again, only to be told how sorry they are for all the troubles and the soonest appointment they could book me for is Friday XX/XX/XXXX, XXXX. This is almost four days gone without a success for my bank transfer. 
In the morning of Friday XX/XX/XXXX around XXXX, I was still at home getting ready to head to the bank for my appointment ; I received a call from Wells Fargo customer care representative telling me that she wont allow me into the bank for my transaction despite her confirmation of my appointment for that day at XXXX. 
I felt grossly and unfairly harassed and stigmatized with no reason even when I inquired why I am being denied my right to banking services. She harassed me on the phone. Her name sounds like XXXX XXXX from the XXXX Branch, New York. This conversation was recorded and it is attached herein in this flash drive ( would mail evidence upon request if not enclosed ). 
This was the height of it. The conversation that went down with this last Wells Fargo bank representative was recorded by me because this became so obvious that I was deliberately and XXXX  stigmatized and stopped from conducting my legal banking transaction for reasons best known to them. I need to know that reason too why other customers were allowed into the bank except me. 
I was XXXX  profiled and harassed. I would like you to listen to that recorded clip. I also have records of all the bank appointments Wells Fargo made for me but turned me back each time I arrive at the bank. 
I went to XXXX XXXX XXXX and under 24hours from the day of my appointment with them, they wired my husbands money for him to XXXX. By the time he got it, a lot of losses have been incurred. 
Our house whose roof was destroyed by a strong wind was further destroyed by rain. Had Wells Fargo sent the money on my first appointment, our home would have been saved from a destruction that would cost us just {$45000.00}. Now the cost is over {$170000.00} to fix. 
My XXXX lost his XXXX  to that XXXX  XXXX because there was no money to buy him the prescribed medication. He had to go on for a week and more without taking proper medication. This is the worst feeling of unfairness a mother can experience. Had it not been for the swift action by XXXX  XXXX XXXX, my XXXX may have been dead. 
I was XXXX and my health deteriorated due to all these sad experiences Wells Fargo subjected me to. This lead me to a search for a XXXX  to help me through it all. 
This gross misconduct and harassment by Wells Fargo, stigmatization of my person, denying me of my banking rights and XXXX  profiling me with no reason whatsoever has cost me a lot and that is what informed this complaint through the court of arbitration. I am deeply sad! 
To this end, I am asking the Wells Fargo bank for a monetary compensation of {$300000.00} for all these damages and irreparable losses they cost me. 
Where I am not getting any fairness in this complaint, my husband would have no option than to initiate a lawsuit against Wells Fargo in a competent traditional law court with professional lawyers. We need justice! I need justice!! 
I am optimistic of your prompt response on this and fair hearing. 



Yours sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief