Consumer complaint received 2022-05-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
I, XXXX XXXX XXXX XXXX XXXX, permanent resident of House XXXX, XXXX XXXX, XXXX XXXX I am serving in XXXX XXXX XXXX XXXXXXXX. Presently, I am posted as such in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. 
That one company namely XXXX its office at XXXX XXXX XXXX, XXXX XXXX  XXXX, New York, United States and CEO name of this company is XXXX XXXX as per record. 
That I was joined in this company namely XXXX XXXX XXXX and she promised me and ensured me ( induced me ) if I invest money in this company, then they will give huge profits. So as per her instructions, firstly I I invested XXXX USD through XXXX XXXX and they paid me 10 percent of my amount as profit. After that, I again invested near XXXX USd and they again paid me 10 percent as profit. The XXXX XXXX XXXX who is belong from XXXX and now residence of XXXX, XXXX XXXX and she say me you have option promo plan can I deposit through you because promo plan option for 7 days and they paid XXXX percent of the money. Like if we deposited XXXX USD they pay XXXX USD more mean profit of XXXX USD. I say I have no problem if you deposit. So after that she sent me one id and say me to add this transaction id So XXXX USD added you account and 24 hours after you return me. So, I add that transaction ID but after that she say me I think you scam my money so she already add her money to her account. Her XXXX  id is attached with the PDF. She also used XXXX in the name of XXXX XXXX but now she block my her XXXX. After that, I invested XXXX USD, but at that time, they hold my money and told me that you have promo plan and they you invested in other plan. I say to them I have no money i.e. XXXX USD because promo plan starting XXXX USD so that I invest with standard plan but they block my id and say me you need to deposit XXXX USD so after that they unblock my id. So that I deposit XXXX USD after that they again text me on my XXXX XXXX sand say that they sent me text on my XXXX XXXX and say me It was noticed that this user added a fake amount of XXXX USD of XXXX XXXX and say me to deposit of penalty of XXXX USD so after that they unblock my id and say if not deposit then my account permanently close. I requested to them that id was sent by XXXX XXXX XXXX but they say if you need your money you deposit this penality. So, as per their instructions I deposit penalty of XXXX USD and say me my id will unblock after 15 days. After 13 days they unblock my id and say me you need to deposit XXXX usd on your account after that your account will free to deposit or withdrawal. So, I deposit XXXX usd after 15 days they text me now you can deposit or withdraw your money. So, I put request to withdraw my money and they not withdraw my money and again block my id and chat option and whats option. I contacted with them through my computer and ask the reason they say me they not tell me the reason if you want help firstly you need to deposit XXXX USD after that you withdraw your money and gave assurance again not problem will come if you deposit this XXXX USD. So as per their trust I deposit XXXX USD and they say me after two days you withdraw your money. But tomorrow when two days pass they text me this : - [ XXXX XXXX, XX/XX/2022 ] XXXX : XXXX XXXX XXXX XXXX  to USERNAME : XXXX ; The only condition left for your account to be active and can make an activity is for a Deposit of XXXX USD to be made in your account and invested under the XXXX XXXX  without this, your account can't be considered in anyway. I recently got a Report of all this errors made in your account by You and not withstanding all you've cleared, your account will still be considered disconnected if this Process is not done. 
SIGNED : XXXX XXXX XXXX XXXX 
[ XXXX XXXX XX/XX/2022 ] XXXX : Your Account has just been recently Activated but without this said by the CEO, there 'll be no need of using the Account. 
But when I say to reason they say me this is condition of CEO and told me if you not deposit XXXX USD your account was permanently disconnected. Whole conversation were took place on XXXX application and XXXX XXXX number of company is : - ( XXXX ). 
I requested many times to withdraw my money, but they say me deposit XXXX USD within 2 weeks. 
In these circumstances, I am apprehending that they have deceived me and have played a fraud with me near about XXXX USD ( XXXX in XXXX XXXX ). 
They are still chatting with me. So, in this way, I have been deceived by the website and the above-said person and they have played a fraud with me. Now when I say to said girl I filed complaint against you she say me she filed case against me for waste her time. She induced me to join the company. Some screen shot also attached with her chat. Remaining chat on XXXX who she delete. 
So, it is humbly requested that kindly look into the matter and a thorough probe may kindly be got conducted from some senior officers or from XXXX XXXX XXXX, so that justice may be done with me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation