Consumer complaint received 2023-12-08
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened without my consent or knowledge

Complaint:
Several deposit accounts were opened by Wells Fargo reps which I did not request, most recently account ending in XXXX, closed out with overdrawn balance in amount of $ XXXX.. The overdrawn balance reflects a purchase from XXXX in amount of {$290.00}, this purchase was not received, disputed as non-receipt of goods/services. A temporary credit was issued then subsequently reversed which overdrawn account in amount of $ XXXX. Wells Fargo referred to purchase as authorized, nothing to do with non-, receipt of item. The signature was forged by XXXX driver as " XXXX XXXX '', in which case, I never sign my name like this and Wells Fargo is aware of this, they have documents showing I sign my name in full as XXXX XXXX. XXXX driver left package where it was lost/stolen. Despite fact account unauthorized and forged signature by XXXX driver, Wells Fargo still attempts to collect on it, sent account to a third party collection agency whom in turn referred account back to Wells Fargo ... XXXXXXXX XXXX XXXXXXXX sent the account back to Wells, realizing fraud is involved and non-receipt of item with forged signature. Complaints filed in re, Wells Fargo replied in part to this by sending mediation request forms, a total of eight or more of these forms have been filled out, sent back including most recently, marked as duplicate. I was mailed a letter with a claim or case number, XXXX, dated XXXX of XXXX stating a rep would reach out... When I called number provided on letter I am told call will be disconnected and refer to a prior mediation from XXXX which relates to older accounts opened by Wells Fargo, also unauthorized.. The case number for that mediation is XXXX, I was offered a payment in amount of {$3700.00} plus estimated IRS taxes totaling {$5100.00}. Payment was sent to my old address, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX after I moved in XXXX of XXXX. Payment was supposedly sent in XXXX of XXXX. I moved to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX. The proof of address provided by last Wells Fargo rep relates to a phone mediation with XXXX XXXX whom offered XXXX plus estimated IRS taxes totaling {$690.00}. That payment was also sent to old address, investigated and funds later reissued.. Wells Fargo Treasury Management Fraud Claims reissued that payment after I provided info showing funds released from cashing bank, XXXX. With regard to payment in amount of {$5100.00}, Wells Fargo was unable to recover funds which is not my error, I am still owed this amount ... Additionally, Wells Fargo has reported the amount to IRS for tax year XXXX, refuses to correct it or resissue payment. I was referred to a tax professional by a prior Wells Fargo rep, in which case, professional advised 1099 form needs to be corrected or I am liable for reported amount ... When this information was brought to Wells Fargo attention, it was ignored, referred to prior reps reply... Most recently, a Jewelry store account opened in my name, Designs By XXXX, which I did not apply for, did not receive anything from this company, have not done business with. ... My credit score dropped due to use of account, maxed out. I've been denied credit due to this account. Wells Fargo has been fined by CFPB in amount of XXXX XXXX for handling of deposit accounts named here, has little to no credibility, gives runaround when it comes to compensation, their mediation request forms are marked as duplicate, yet they continually mail them. It appears Wells Fargo is still engaging in same behavior as previous, opening accounts in customers names, there is a recent case, XXXX XXXX Wells Fargo, with regard to opening unauthorized accounts ... .There is mentiom of small remedy payments in amounts of {$17.00} and {$50.00} which were not received and are irrelevant as they do not cover losses/damages sustained ... Wells Fargo refers to these as " mediation payments '' when they were not mediated nor agreed to..in closing, please advise Wells Fargo they need to correct 1099 form mentioned above, credit back XXXX purchase and refund difference in amount of {$100.00}. With regard to jewelry account, Designs By XXXX, I request compensation for damages to credit, their mediation forms are a mere runaround, marked as duplicates

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation