Consumer complaint received 2024-01-05
Company: M&T BANK CORPORATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Dear Sir/Mam, This is XXXX XXXX XXXX A veteran of United States military. I would like to make a complain about a specific employee name : XXXX XXXX and a specific branch of M & T Bank, address XXXX XXXX XXXX, XXXX XXXX, NY XXXX, Ph. ( XXXX ) XXXX. More likely employee is a gang related person and possibly she stole my ID and sensitive information such as SSN and bank account info. 
XXXX XX/XX/XXXX I visited above branch to withdraw {$15000.00}. It was a balance transfer money which was available to withdraw. 
I asked teller XXXX XXXX if it would be possible to withdraw the amount. She told me yes. 
FROM THE VERY BEGINNING XXXX XXXX WAS ACTING VERY WIRED TILL THE END OF THE TRANSACTION. EVERY FEW MINUTES SHE WAS TELLING TO HERSELF " OH MAN I CAN'T DO THIS ''. FEW TIMES SHE LEFT HER SEAT WENT TO OTHER ROOM, TALKED TOO MANY TIME OTHER PEOPLE BACK THERE ( I CAN HEAR THE CONVERSATION ; SOMETIMES WAS EVEN WHISPERING ) INCLUDING RECEIVING PHONE CALLS AND HAVING CONVERSATION FOR LONG TIME AND MAKING PHONE CALLS. AFTER SUPERVISOR 'S OVERRIDE AND VERBALLY ASKED HER TO DISPENSE THE MONEY AND GIVE IT TO ME STILL SHE IGNORED, DENIED AND MISBEHAVED. 
I gave XXXX XXXX XXXX learner permit. Veterans ID and M & T bank ATM card. Also I mentioned My only mortgage was from them in XXXX, still I have their Credit card from them and I showed in M & T bank mobile app my account and transactions. XXXX XXXX asked me to fill out withdraw slip. After I filled out withdraw slip then she told me she has to ask security question. I said Ok. She started with my FULL SOCIAL SECURITY NUMBER, how did I opened the account and last transaction. I answered everything correctly then she said she needs a override from her supervisor. I said ok. After XXXX minutes wait she is sitting Infront of me and doing nothing ; I called her supervisor for her because she were not calling. Supervisor is a XXXX was sitting right behind me. Supervisor came and give her override and double verified info and asked her to dispense money and and give it to me and left. AFTER SUPERVISOR LEFT SHE SAID SHE WILL NOT ABLE TO GIVE ME ANY MONEY. THEN SHE WAS COMPLAINING SHE DOES NOT HAVE ENOUGH {$100.00} BILLS, I TOLD HER ANY KIND OF BILLS IS OK. THEN SHE SAID SHE DOES NOT HAVE ENOUGH MONEY ; SHE CAN NOT GIVE ME ANY MONEY. FROM THE BEGINNING TO END SHE DID NOT TOUCH CASH DRAWER OR ANY CASH MACHINE. AGAIN HER SUPERVISOR CAME. SHE TOOK THE SUPERVISOR BACK THERE AND STARTED TO WHISPER. I heard her supervisor telling her to dispense the money and give it to me. IT WAS ALREADY OVER HALF AN HOUR starting XXXX XXXX  to XXXX XXXX I WAS STANDING INFRONT OF HER. SINCE SHE DOES NOT WANT TO DISPENSE ANY MONEY EVEN TOO MANY TIMES SUPERVISOR ASKED HER TO DO. HER SUPERVISOR ASKED ME FOR AN OFFICIAL CHECK AND IT WILL BE AVAILABLE RIGHT WAY. It was so long and I totally felt helpless that is why I have to take the offer otherwise I will miss my next appointment. When I deposited that check to other financial institute they gave me the receipt money will be available on XXXX XXXX. So please take action against this person. Thanks for your kind concern. 

Regards XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation