Consumer complaint received 2023-09-22
Company: Comerica
State: IN
Product: Prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
on XX/XX/XXXX i recieved a text alert from direct express saying low balance. which was odd because i had over {$450.00} on that card... i logged into my direct express app to see what was going on and there was 7 charges totally {$470.00} that i did not authorize or do. the last time i had used my card was at XXXX XXXX to eat breakfast. 

i immediately called direct express and told them. they cancelled my card and issued me a new one i paid {$13.00} to have it 2 days later. i waited the days for the questionnaire of fraud to arrive in the mail. 

i filled it out to the best of my ability 's. ( i am XXXX hence the social security benefits on the direct express card ) and i faxed the forms in. I had to call in and get the fax number. I spoke to the lady who was very nice and she said to call in on monday and double check they received my papers i faxed and explain that the missing money i need for my car payment which was due so i called in and was informed yes they got my forms. the dispute case got the questionnaire of fraud forms back... closed the dispute and thats it the end. 

the end wait wait wait wait a min oh what do you mean since they closed it i cant do anything at all about it. i need new evidence to get it to reopen.. XXXX social security told me to go thorough direct express my money would safe and if ever there was issue they would fix it what do you mean THE END. 

so i have been doing their job for them what i have found out so far is my card was not used with any of those 7 merchants that my statement shows my card was used at. 

yes you read that right XXXX  for XXXX on XXXX no order for card XXXX as a matter of fact no orders since XX/XX/XXXXXXXX  for card ending in XXXX they have no info for me as i have made no purchase they do not know why my bank says they got {$200.00} XXXX  for XXXX also no order for a card ending in XXXX on XXXX XXXX for XXXX also no order for a card ending in XXXX on XXXX XXXX XXXX XXXXXXXX XXXX XXXX for XXXX my XXXX XXXX account does not show that transaction as a matter of a fact cashapp wont let me use direct express and send out that kind of money. XXXX yes XXXX no anyhow this person used a XXXX XXXX  of sale to XXXX XXXX XXXX XXXX i don't know but square cant show me anything either like the others no order for a card ending in XXXX on XXXX i have a claim in with XXXX and XXXX with XXXX  as of now i got no info now how does a debit card or credit card get used and it show up on a statement yet the company that is says got these dollars says no we didn '' t and at the same time when i am disputing these fraudfully transactions the bank employee that is suppose to help me XXXX XXXX  and closes my dispute so no one is investigation to find out that there was never an order put in like my statement shows... 

so now call me crazy and they do they being XXXX XXXX people who know me lol XXXX XXXX crazy i can go from sweet and nice to psycho XXXX XXXX XXXX in XXXX second XXXX around and find out today! 
anyhow so in my XXXX XXXX brain that means someone working at direct express is stealing money putting down in the statements its XXXX or what ever when there is no order to be linked to and then closed dispute no one is looking into it either so how will they get caught stealing from the XXXX and XXXX. 

well they will get caught cause i have breath in my body and i will fight and fight till i get what i want and right now i want my money back and who ever did this in XXXX  for fraud or theft whatever with an enhancement as a hate crime cause they targeted XXXX peoples social security the person who closed out my dispute needs to be fired they didn't do there job that day.. there job is to investigate and find out what happened not close it out cause they lazy or what ever.. that is tantamount to embezzling they need to give back their paycheck as they didn't work to earn it and they shouldn't be paid to do nothing or to XXXX up other peoples XXXX XXXX what is wrong with people today direct express needs to either go out of business or revamp their everystuff and get it right this is horribly ridiculous

Company response to consumer: Closed with monetary relief