Consumer complaint received 2020-06-10
Company: I.Q. DATA INTERNATIONAL, INC.
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
Hello and Thank you for review my complaint, As of early XX/XX/2020 we were sent a collection stating that we owed a balence of about {$12.00} grand to XXXX XXXX XXXX, this notice was sent from IQ data international. We had contacted to Comapny asking why it is this amount when the apartment agreed to do rent responsibility till someone had moved in we would be notified and ask for a payment. Instead they had sent it to collection with out notifying me till late of XX/XX/2020. We sent the revision to the collection company and they did not adjust the price till XX/XX/2020. During this time XXXX we tried working with them explain I am unemployed living off my fiance at the times income. I explained to Iqdata that we had left because I was being harrassed by a tenet who was selling drugs in front of our gate where our apartment was right in front of. While ontop of that, the gate was always broken even though we were suppose to be in a gated community because this XXXX had always opened Manually breaking the gate. The apartment had verbally told me that they would address this and contact legal, I've never heard back. Complaints were repeatedly made to the office and the police. I had told the iqdatatech, I was scared because I wish not to be XXXX again, the tech responded " that's your fault ''. So, as you can understand I yelled back ; being told it is my fault for being XXXX is 100 % wrong. The next day I had apologized tell her I am stress, suffering from XXXX XXXX, XXXX, and XXXX. To avoid further issues my fiance at the time, now husband, XXXX XXXX had called to try arrange a affordable arrangement, they disagreed and told him we now have a vendetta against you and will make your lives difficult. Then our 3 lease signers XXXX XXXX had contacted them to make arrangements and they told her if she had paid XXXX grand and the other lease signers again XXXX, XXXX, and XXXX XXXX agree they will take her off the lease. Which we wrote a letter agreeing with our signatures. She called and ask to start th ed process and they told her " No.Why would we, when you have the highest score? '' She asked for other options and they had screamed at her saying " that the have a vendetta ''. We sent another letter asking for a payment arrangement again explaining we are now affected by XXXX and furloughed from the district XXXX and XXXX. They contacted us again and only asked us to pay, and we asked did you receive our letter and they responded " yes, that's why we changed it to the revision the apartments made ''. This company has been rude, had lied, and had went ahead and added the collection and diluquent on our credit score after stating we were affected by XXXX they put it on our score. As the law stated during pandemic they are not allowing collections to be added to scores.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation