Consumer complaint received 2017-05-09
Company: Professional Debt Mediation, Inc.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
I am  XXXX   XXXX  Military and I received orders to   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  . I lived at  XXXX   XXXX  Apartments. Upon moving out  XXXX   XXXX  asked for a forwarding address and I explained that I had a   XXXX   XXXX   XXXX    and I did not have a good address but I still had to provide  one  anyway. I told them my number would be the best contact method if needed.   In  XXXX  I received a letter from  Professional Debt Mediation s aying I owed {$240.00}, this the first and only letter I have received from them. I then wrote a letter back to validating the debt. Once I found out it was from  XXXX   XXXX  I called them to see what was it for and why I was not informed. I spoke to  XXXX  and he explained everything it was a left over water bill and he felt bad that it was n't passed down to call me since they mailed out some notices and sent an email that must have went to spam and he tried to get the account back from  XXXX  but could not. So Instead he had them note the account to take away the fee brining the balance down to {$180.00} and to delete all negative reports on my credit in which they agreed to do so.   On  XXXX   XXXX  I called  XXXX  and was sent to  XXXX , I explained that I wanted to make payment and that the account should be noted to be deleted once the payment has been received. He said he would have to call  XXXX   XXXX  to confirm they could manually delete the debt and asked if the number I called him on was a good number to call back, I then told him no it was not and gave him my cell phone number.   Then I received a phone call on my " Work '' phone from  XXXX  stating that  XXXX   XXXX  agreed to the " Payment for deletion '' and if I could make a payment now, I then asked him to send the letter and I would call to make a payment and he asked for my email address and gave me his direct extension. I work at a  XXXX   XXXX   XXXX   XXXX  with people around me constantly trying to join the  XXXX  so giving out my card info over the phone I was not comfortable doing.   After telling  XXXX   I wo uld call back he then called my Work '' phone again and said he spoke to someone at  XXXX   XXXX  and it needed to be resolved now, I then told him that earlier I told him I would call back and that he keeps calling my work phone and I do not have my card on me ( it was in my car ). He then said " so you dont have the money '' I repeated that I do have the money but I did not have my card on me and he keeps calling my work phone and that I told him not to and I would call him once I got off of work. He then said he needed payment today before  XXXX   XXXX  and I said again that I did not want him calling my job and I would call him once I got off. He then stated that he was withdrawing the offer to remove the negative report from my credit report despite what he sent me in writing and what was agreed on with  XXXX   XXXX .   I truly felt harassed and embarrassed while trying to put kids in the military and I have a debt collector harassing me and arguing with me in front of applicants trying to join the military.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation