Consumer complaint received 2022-11-02
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hi, how are you I have already submitted a claim with you guys with Chase Bank that has been a more fraudulent activity that I want to report But it didn't give me the option to upload. The documents. And the fraudulent activity started end of XXXX, and they have not done anything since. I went to close my account, and the guy gave me the sheets to my accounts since they have lost my account over me. Which is totally ridiculous. And I had only a way of taking my balance with this guy who had an extension in XXXX based on his information. I transferred money to the other bank because I wanted to close the account, and also based on the information I could get from Automated. That was the only way that I could actually get my balance. And they charge me {$34.00} or so. And I contacted. The branch manager, which I know they all have extensions, but they gave me her email, and she responded back so much later yesterday. And she said, just to ask for an Atm card when I call last night. People from the offshore answered and wanted me to talk to the dispute department. Or fraud activity department, or stuff like that. Under no, they only want me to show. There show them the ATM card. They're saying that the only thing that they can verify by is the ATM card.I shredded it since I'm not going to use any thing in that bank. So I explain the situation to the branch manager. So she said, you can request a new card, but they are not going to do that. And plus the fact that I asked them to stop the payment from the accounts since I had no access to the account, only have access to my account via the phone, and you can not do that. There are autopay that I did to different places. And I asked them to stop it, and they declined to do so. And branch managers said they're still investigating. I'm asking for compensation for the largest compensation. And I needed to get this resolved very soon. I tell this matter to everyone that the dispute investigation has taken this long and they can't believe this is happening to me. I mentioned and wrote the branch manager an email. Left her many voicemails via the branch voicemail in XXXX and XXXX But then she said, I didn't get any of them. That was just the trick that the. Customer service told me to leave messages for the branch. I don't know how that's possible. That should not, or nobody got their information. As I explained previously that I want to make a complaint against people, who just have acted to help but they are not helpful at all. And they said their name is going to be on my account. My account, I wan na make you complain about the Store any charges from XXXX coin were not authorized by me, which I've explained to contact the supervisor in charge and the customer people were absolutely no help they dint even stop the auto pay when I asked them to so I wouldn't get charged for overdraft fee that I was charged with all the problems that they have caused me. Any transfer to the saving account for the person has done fraud on my accounts to have more money. Moreover, any of the charges on any account for XXXX XXXX. It's not authorized by me. any of the domestic wires were not authorized by me. Moreover, any of the XXXX XXXX XXXX, any of them XXXX XXXX, were not authorized by me. The following charge, which I don't know what it is, also didn't was unauthorized by XXXX XXXX XXXX XXXX XXXX XX/XX/2022 XXXX XXXX XXXX  XXXX Please I need you to take action. I will upload the documents for you. For you to see which was provided by Chase Bank.

Company response to consumer: Closed with explanation