Consumer complaint received 2015-04-25
Company: AES/PHEAA
State: TX
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Trouble with how payments are handled

Complaint:
I co-signed for XXXX private student loans for my daughter, they were originally taken out with XXXX, AES is the servicer & she has other cosigned loans with her step dad, my husband and her aunt with AES. She has been paying her loans for over 7 years NEVER late, went back to school for her XXXX and they put my XXXX loans in forbearance while she was in school, we have letters from them proving it, after she finished school, they told her they would notify her as to what her payment would be on line on their website, the payment they showed XXXX of conversations she has had with them show all her loans are in repayment and her scheduled monthly payment is {$330.00}. never said there was any issue & even today when she called on her own was told that there was no problem all her loans were in repayment & she is & always has been current proof on both of our credit reports reflect & verify that as current in repayment and zero past due not in default. We are applying for a mortgage and my lender needed proof of what the payments are on my cosigned loans so they could update the credit bureau to show the actual payment she is making as the credit report doesnt reflect right payments, just that they are paid as agreed and current, zero past due for 99 months review, and since she has been paying them for years, my lender only requires proof of 12 months they would not be counted against me as the co-signer on my debt ratios, I did a conference call today XXXX/XXXX/15 with my lender and AES, and the XXXX rep told us that her loans were not in repayment and are delinquent and that they were in default! That is impossible I said, as I had proof of her account summary, her credit report and mine all showing current and in repayment status, it even shows onAES site as in " repayment '' zero past due. After over two hours on the phone with them, I finally got it escalated with a manager and when I suggested that I should contact an attorney he then stated that it was n't necessary and that we would get it all straighten out, as he reviewed the loan and notes, he commented on how much contact my daughter has had with them all these years and she has been very proactive and ca n't understand how it appears that somehow those XXXX loans out of the XXXX that she had got lost in the woodwork somehow and never triggered a payment! She has always been in contact with them never tried to get out of paying as she was told in writing to go on their site to review her status and pay what was reflected on the site which she has been paying diligently. I as well have never received any notices that there was a delinquency of payments, again also confirmed on the credit bureau and AES site. After I mentioned that it sounds like I need to call an attorney, he told me that the accounts r not in default and he was going to also escalate to get them out of " claims status ''. If I had n't been applying for a mortgage and requested my information my daughter and I both would have never known about this grievous error.Meanwhile, of course I had terminated the conference call with my mortgage company as they asked that i work this out with AES and get back to them to determine the status of these loans, I have had perfect pay on my credit and my mortgage company agreed that if we were delinquent it would of shown a long time ago.This will cost me a home that we have been scraping every penny to save for a down payment.Apparently when my daughter was in deferment last year, at the same time my loans were sold to another lender, We had no way of knowing there were any issues, as they never requested any additional payments, her payment plan never changed we may be homeless by XXXX XXXX if they do not correct their error, as my mortgage lender will not qualify me without knowing what the payment really is.Please help!!

Company response to consumer: Closed with non-monetary relief