Consumer complaint received 2023-04-06
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Hello, I am writing to file a formal dispute regarding violations of the Fair Credit Reporting Act ( FCRA ) by XXXX XXXX XXXX, with regards to account number XXXX. 

XXXX XXXX XXXX is reporting an open collection account on my credit report, which was previously owned by XXXX XXXX XXXX. However, the creditor did not provide me with written notice of the sale of my account to a collection agency, as required by FCRA section 623 ( a ) ( 3 ). This lack of notification has caused confusion and distress in my life, as I was unaware that my account had been sold to a collection agency. 

Additionally, I have noticed that XXXX, XXXX is reporting the account differently to each credit reporting agency. While XXXX is showing the account type as an open account, Experian and XXXX are showing it as a collection account. This discrepancy in reporting could be a violation of FCRA section 623 ( a ) ( 1 ) ( A ), which requires credit reporting agencies to ensure that the information they report about a consumer is complete and accurate. 

Furthermore, the dates last reported and last active are being reported differently by each credit reporting agency. XXXX reported the last reported date as XX/XX/XXXX, while Experian reported it as XX/XX/XXXX, and XXXX did not report it at all. Similarly, XXXX reported the last active date as XX/XX/XXXX, while Experian reported it as XX/XX/XXXX, and XXXX reported it as XX/XX/XXXX. This discrepancy in reporting may be a violation of FCRA section 623 ( a ) ( 1 ) ( D ), which requires credit reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information they report. 

XXXX XXXX XXXX XXXXXXXX on my credit report. The information being reported is not only inaccurate but is causing significant damage to my credit score and has affected my ability to secure loans and other financial services. 

XXXX XXXX XXXX is reporting inaccurate balance and payment information to the credit reporting agencies, which may violate FCRA section 623 ( a ) ( 1 ) ( C ). Additionally, XXXXXXXX XXXX  XXXX is reporting different information about the same account to different credit reporting agencies, which may be a violation of FCRA section 623 ( a ) ( 1 ) ( A ). Furthermore, XXXX XXXX XXXX is reporting inaccurate delinquency information to the credit reporting agencies, which may violate FCRA section 623 ( a ) ( 5 ). XXXX XXXX XXXX is also reporting different dates for the last reported and last active dates for the same account to different credit reporting agencies, which may be a violation of FCRA section 623 ( a ) ( 1 ) ( D ). Lastly, XXXX XXXX XXXX is reporting outdated information to the credit reporting agencies, which may violate FCRA section 605 ( a ) ( 5 ). 

XXXX & XXXX XXXX I have reviewed my credit report and have noticed several inaccuracies that are causing significant damage to my credit score and hindering my ability to obtain credit. 

According to XXXX and XXXX, the account type for my XXXX XXXX XXXX account is a mortgage account, but Experian is reporting it as a real estate account. Additionally, XXXX is reporting a monthly payment balance of {$0.00}, but Experian and XXXX have not reported anything. Furthermore, XXXX and XXXX are reporting a balance of {$0.00}, but Experian has not reported anything. 

These discrepancies are not only confusing but are also misleading to potential lenders who view my credit report. Moreover, according to all three bureaus, I was 120 days late on XX/XX/XXXX, but I have not missed any payments on this account. 

These errors are potential violations of the Fair Credit Reporting Act ( FCRA ). Reporting inaccurate balance and payment information to credit reporting agencies may violate FCRA section 623 ( a ) ( 1 ) ( C ). Reporting different information about the same account to different credit reporting agencies may be a violation of FCRA section 623 ( a ) ( 1 ) ( A ). Reporting inaccurate delinquency information to the credit reporting agencies may violate FCRA section 623 ( a ) ( 5 ). Reporting outdated or incorrect account type information to the credit reporting agencies may violate FCRA section 623 ( a ) ( 2 ). 

XXXX XXXX XXXX XXXX According to my credit report, the payment status of my account with XXXX XXXX XXXX is listed as " charge off, '' which is completely inaccurate. I have never received any notification or paperwork from them regarding this charge-off account. Moreover, the monthly payment balance listed by XXXX is {$0.00}, but Experian and XXXX did not report anything, which is contradictory and confusing. 

Furthermore, XXXX and Experian listed my High Credit balance as {$23000.00}, but XXXX did not report anything about it. This inconsistency in the reporting of the same information is a violation of FCRA section 623 ( a ) ( 1 ) ( A ), which requires credit reporting agencies to ensure that the information they report is " complete and accurate. '' Reporting inaccurate information about the payment status of the account, inaccurate delinquency information, and inaccurate balance and payment information to the credit reporting agencies are all violations of the Fair Credit Reporting Act ( FCRA ). XXXX XXXX XXXX is in violation of FCRA XXXX XXXX ( a ) ( XXXX ), XXXX ( a ) ( 5 ), and 623 ( a ) ( 1 ) ( C ) by reporting incomplete, outdated, and inaccurate information. 

XXXX XXXX XXXX Specifically, Experian has reported that my account is past due by 30 days, but I have not received any notification from XXXX XXXX regarding this late payment account. They have also failed to provide any paperwork to support their claim. 

This inaccurate reporting is a violation of the Fair Credit Reporting Act ( FCRA ) section 623 ( a ) ( 2 ), which requires furnishers of information to provide " clear and accurate '' information regarding the type of account and its terms. I believe that XXXX XXXX has failed to comply with this provision of the law. 

This inaccurate reporting has had a significant impact on my life. As a result of the negative reporting, I have been denied credit and other financial opportunities that I would otherwise have been eligible for. This has made it difficult for me to obtain the resources I need to provide for my family and live a comfortable life. 

I am requesting that the CFPB investigate this matter thoroughly and enforce the relevant laws and regulations to protect my rights as a consumer. Furthermore, I request that the unverified account information be removed from my credit report as soon as possible to prevent any further harm to my creditworthiness. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation