Consumer complaint received 2017-12-16
Company: SUNTRUST BANKS, INC.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Opened new checking account and savings account at SunTrust Bank XXXX, GA  local branch on XXXX/XXXX/2017. checking acct : XXXX - XXXX and savings account : XXXX - XXXX subsequently, requested XXXX credit report dated XXXX/XXXX/2017 with confirmation # : XXXX. On page 4 of 14, it clearly reads in capital and bolded letters, " ALERT ( s ) : Extended Fraud Alert and File Blocked For Promotional Purposes '' In the latter part of XXXX 2017 I received a certified letter from SUn Trust Bank XXXX XXXX XXXX  XXXX at phone XXXX, which stated in paragraph two : " As a result of a recent account review, we regret to inform you that Sun Trust is no longer able to provide some of the financial services you require. We respectfully request that you close all of your Sun Trust deposit accounts, safe deposit boxes and credit cards by XXXX/XXXX/17. If you do not close these accounts by this date, we will close them ... '' On Mon, XXXX, I went to the local branch in XXXX, GA and met with my banker. He called the aforementioned XXXX XXXX XXXX XXXX phone in XXXX and spoke with a representative there while I was seated in his office. He informed the rep that I was seated in his office and listening to the phone conversation. When asked for a reason why my accounts were suddenly and abruptly closed, he was told that this was an order that came from upper management. No reason was offered and when asked the only response was, " because. '' Since I am unable to speak with anyone at upper management at Sun Trust, it seems only logical to me that letter of XXXX/XXXX/17 was prompted by the aforementioned results of my credit report dated XXXX/XXXX/17. It should be noted that at the time there was an Involuntary Account Closure ( IAC ) by Sun Trust, I had a combined balance of over {$7000.00} with no overdrafts or nefarious activity. 

Despite the fact the certified letter said account closure had a deadline of 30 days from the date of the letter ( XXXX/XXXX/17 ), on Sun XXXX/XXXX/17 my ATM debit card was suddenly cancelled. I only found this out by going to the ATM in front of my bank in XXXX, GA. I was given no warning and it once again, I was the victim of an IAC. Why write XXXX/XXXX/17 as final day for account closure and then terminate my ATM card on XXXX/XXXX/17. This IAC activity caused me immense problems because my debit card was listed with multiple accounts to pay for goods and services on a rotating basis ( example, VSP for vision and eyeglass/contact lens services ). It also created an unnecessary amount of stress for me, which was unwarranted. 

Furthermore, I deposited roughly $ XXXX into my combined checking/savings account each month with absolutely no untoward activity. 

My complaints are as follows : 1. Sun Trust Bank ( STB ) discriminated against me in their IAC activity, vis-a-vis the fact that they took action without an inquiry on their part ( re : no inquiry as to the Extended Fraud Alert on my credit report of 10/21/17 ) 2. STB was unfair and misleading in their treatment of my accounts, especially in light of their early termination of my ATM debit card on XXXX/XXXX/17 rather than stated XXXX/XXXX/17 3. I maintain that STB is in VIOLATION of Federal Consumer Protection Laws or Regulations, including : A. If my IAC was a result of my credit report, it is incumbent on them to check to see if the information used in their decision is correct, which was never executed B. The failure on the part of STB to inform me as to the reason of my IAC, vis-a- vis, I have the right to know what info is in my consumer report and allow me to correct anything that 's not accurate C. My IAC has been reported a XXXX XXXX XXXX XXXX ( XXXX ) in violation of bylaws of the Consumer Financial Protection Bureau ( CFPB ). 
Namely, if I am denied an account based in any part of info from a XXXX, which is indeed what happened, then STB MUST give me a notice that includes the name of the company that provided the negative info D. The same as above ( Ibid ) except that I was almost denied the ability to open a new checking and saving accounts at another bank or credit union E. The incorrect assumption WITHOUT any investigation on the part of STB that I am suspected of fraud related to my STB accounts F. As a direct result of my IAC, my account was reported to a XXXX, the effects of which can taint and tarnish my checking account report for up to seven years in the future G. The failure on the part of STB to make sure they provided me with the info about XXXX that provided the negative account history that was used in the XXXXAC H. Summarily, as a result of the aforementioned items I have been DENIED the ability to contact the reporting company that was used in order to request a free copy of my consumer report. STB failed, and in fact, egregiously refused to provide me the name, address and phone number of any reporting agency Thank you for your prompt attention in this matter. 

Sincerely, XXXX XXXX XXXXXXXXXXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation