Consumer complaint received 2021-07-27
Company: SYNCHRONY FINANCIAL
State: KY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XX/XX/2021 it started with amazon not refundin a return they recieved on XX/XX/XXXX so XX/XX/XXXX i filed a dispute synchrony bank wasnt doin anythign to try and resolve this onei sent in all my proof they didnt even review it after over 3 months they sidede with amazon until i got nasty but i was fortnuate to find a honest employee who looked it over then i was told id see the credit in 7 days nope more like 30 some days XX/XX/XXXX theres a XXXX charge on my card i was transferred to fraud dept they cancel the card isssued a new also issues XXXX credit XXXX they put the XXXX charge back on tryied sayin i file dispute wrong claiming i filed it as unrecognized wrong so fraud again another new card no credit for XXXX i called 2 weeks later i was told there were no open disputes of any kind so again i had to get nasty, im tried of being lied to i want the XXXX credited back to my account also they have told credit bureaus that i dont agree with their decsision and thats also hurting my credit ive tried many many times to resolve this i get no where ive got many emaisl from amazon and they being nasty over the first dipute i filed sayin they will make me wait longer for refund and i will regret it at first i really felt synchronoy was on my side but no i dont knw what to think my messages in my online acct have been deleted by an employee ive been hung upo on by several employessi been with amazon over 10 years no problemsuntil this year synchronoy liek i said i have no idea what to think iv been good payer never late always pay more than minum and yet this is how i get treated they claim its mistakes on their end but first time i was told it takes 90 days ok they made mistake i had to refile same dispute they say itlltake 90 dasys, no it shouldnt their mistake they can fix itless time than that and now im haviing to record and take photos wehen im in webstie viewin messages just in casae they are deleted againalso i wana just make note of this, because i kinda feel since amazon was revengful when i filed a dispute just in case sycnhrony gets mad about me filin this with you and the fact i been readin up on some bad customer service when a customer has a complint seems businesses are not reverrting to messin up peoples credit to closing accounts that are in good standin and have been in goos standing, so in case i become a victim to revenge due to me filing this i want it noted, if my credit is harmed due to this then im sayin it now i will take offense to it and will pursuethat as well but hopefully you guys can take over for me resolcve this with out any further issues, or reatailiations.i ve tried to get them to resolve this over and over and im gettin no where. thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation