Consumer complaint received 2023-11-13
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened without my consent or knowledge

Complaint:
Prior Wells Fargo rep ( XXXX ) answer to below complaint by referring to prior replies which include various run arounds, which is common for Wells Fargo and has been fined by CFPB with regard to their handling of deposit accounts named herein. ... .As explained in numerous prior CFPB complaints against Wells Fargo XXXX account ending in XXXX was opened by Wells Fargo reps which I did not request... A debit card purchase made under account in amount of {$290.00} from Farfetch.com XXXX XXXX of XXXX, package shipped by XXXX, signature was forged by XXXX driver, package left where it was lost/stolen .... A dispute was filed with Wells Fargo for non-receipt of XXXX XXXX a provisional credit issued in amount of {$290.00}, it was later reversed back out of account, Wells Fargo accepts forged signature as true and correct and refers to purchase as authorized which has nothing to do with non-receipt of item.. Two external funds transfers in amount of {$50.00} brought the account to - {$190.00}, later charged off and sent to a third party collection agency. The Collection agency, XXXX XXXX Solutions, referred account back to Wells Fargo. Despite account unauthorized, Wells Fargo still attempts collection on it. 
... Wells Fargo replied in part to this issue by sending me mediation request forms, a total of XXXX of these forms have been filled out, submitted, all marked as duplicate, case number provided for last request, number XXXX which is attached to complaint ... .The letter is dated XXXX of last year, stating a rep would reach out, no one reached out and when I call the number provided on letter, I am told call will be disconnected and refer back to prior mediation in which case, no payment received ... .Needless to say, this is a mere runaround, which is common for Wells Fargo ... The prior mediation referred to is from XXXX and relates to older accounts opened by Wells Fargo which I did not request... The case ID for that mediation is XXXX, I was offered a payment amount of {$3700.00} plus estimated IRS taxes totaling {$5100.00}, payment sent to my old address in error which Wells Fargo reps will not admit to. I requested proof of address verification, nothing provided. Payment was sent in XXXX of XXXX, I moved in XXXX of XXXX to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Payment was sent to my old address at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Wells Fargo reps initially replied to this issue by referring to check as cashed, in which case, not by myself. When investigated and unable to recover funds, Wells Fargo refuses to reissue check despite their own error in sending check to incorrect address ... I've requested proof of address verification several times, nothing provided ... Attempts were made to resolve issues in good faith, spoke with a XXXX XXXX, later a XXXX XXXX, both manager/supervisors with Wells Fargo , nothing resolved wirh either rep.. Additionally, Wells Fargo has reported the amount, {$5100.00}, to IRS for tax year XXXX, 1099 form is attached to this complaint. I've requested Wells Fargo correct this form to show no such payment received, as they refuse to reissue payment ... Wells Fargo replied to this issue by referring me to a tax professional whom advised 1099 form needs to be corrected, if not, I am liable for taxes on reported amount not received..When I brought this to Wells Fargo attention , they appear to refer back to prior replies which do not address information provided. ..I believe the CFPB can see this is a runaround.. With regard to these issues above, Wells Fargo reps reply with various lines ranging from referring to prior replies, stating litigation is involved, in which case, there is no lawsuit against Wells Fargo under my name and refuse to reply, claim no new information provided and ignore information already provided ... ..In closing, please advise Wells Fargo to correct IRS 1099 form if they will not reissue payment. With regard to account ending in XXXX, their mediation request forms appear to be a run around, I suggest refunding the XXXX purchase in amount of {$290.00} which will bring account to a balance of {$100.00} and refund this amount to me. In closing, should Wells Fargo rep ( XXXX ) refer back again to prior replies, in which case, this bank and its reps have little to no credibility, having been fined by CFPB in amount of XXXX XXXX for handling of deposit accounts named in this complaint, as stated above .... Needless to say, their bogus replies including various run arounds, have no weight or crediiblity... Most recently, a store card, XXXX XXXX XXXXXXXX, was opened in my name, not authorized by myself, requested closed out..This account was reported to credit bureaus, needs to be removed. I've been denied credit due to this fraudulent account. No application filled out with this merchant. I've never heard of this store, have never done business with. There is mention of small remedy/remediation checks in amounts of {$17.00} XXXX and {$50.00} which again are mere remedy amounts, do not cover losses/damages sustained due to Wells Fargo reps opening unauthorized accounts named in this complaint. Neither amount received which is irrelevant, as they do not cover losses /damages including account ending XXXX, XXXX XXXX XXXX  XXXX. I was advised by counsel not to cash either check if received, as cashing might release Wells Farro of claims against it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief