Consumer complaint received 2021-01-09
Company: General Motors Financial Company, Inc.
State: TX
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Getting a loan or lease
Sub-issue: High-pressure sales tactics

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX Subject : Consumer Finance Complaint To whom it may concern : I am one unhappy customer and I am reaching out to you for a resolution of this important matter. I have briefly described what has happened and I am hoping for a comprehensive resolution from your government agency : I was very interested in the new XXXX models and I have a XXXX authorization code for special pricing. 
On XX/XX/XXXX I went to central XXXX XXXX XXXX. The salesman XXXX XXXX told me he has just landed this job after he was let go of his last job due to Covid-19. I truly felt for him and I wanted to help him out. I emailed him my XXXX authorization code and asked him for a XXXX pricing sheet. I trusted the salesman explained to him how XXXX is nostalgic to me, growing up my dad had a XXXX  XXXX and how much I love to be part of a XXXX XXXX. I have a leased XXXX and also asked him if they could take care of the lease I currently have. 
When he took me to the finance managers room ( XXXX XXXX ) she told me that her boyfriend is from the same country of origin that I am. she talked about the food, traveling, her ex husband, her XXXX mother and father, her current residence, their recent XXXX vacation, her fake degree, her bf refuse to propose to her but every guy loves her, how she doesn't like American car, her annoying bf 's mom and her troubles when she stays with them at their XXXX XXXX residence penthouse. I felt really bad for her. she even made a video call to one of her guy friends that she thought would be a suitable for me! she showed me bunch of pictures and gave me a history of her job and promotions and how she is so great with finances. everything about her and her life but nothing about the contract not even a single word. I wasn't sure what was going on and I felt that I was trapped in that location and I need to sign just to be able to get out! the only thing she gave me was my credit score that she circled and handed me along the contract, an execution style! 
XXXX told me I have to take the car home. I was quiet shocked to me it was strange. I told him I can't and your office is closed. there was not even a second key. he drove the car to my apartment and I had to drive him back to dealership. he asked me to go and have a drink with him which I declined. 
When I came home I started looking at the papers. After intensive hours of aggressive negotiations I was left with a completely deceptive contract. The items were added that were never explained or agreed on and there was no XXXX pricing. I was extremely disappointed. I used the signature that I don't typically use in fact I haven't used in 12 years. I was in different state of mind and they totally deceived me. 
Dealership was closed on Sunday XX/XX/XXXX. Monday I faced a serious hardships with my finances Due to Covid-19 and I could no longer handle the lease. I returned the car on Monday XX/XX/XXXX night around XXXX XXXX and the security guy told me the manager is still inside the building so come on in and explain your hardship. He went to the small room next to staircases and told me to come in. I immediately noticed theres something wrong and called my friend to come to the dealership. I went inside the car and called XXXX. He locked himself inside the building. 
After about 15 min he came out and asked me to open the car. It was terrifying. I was still waiting for my friends arrival. As soon as my friend arrived I left the key on the car and left the parking lot. Couple of minutes later the security guy left in a XXXX XXXX  and took the key. I have no idea why he asked me inside the building? sexual harassment. 
Tuesday XX/XX/XXXX, I called GM XXXX and told them about the situation and they told me they would help me. The salesman XXXX XXXX and the finance manager XXXX XXXX called me. I asked to speak with XXXX and XXXX said XXXX works for her. She said everyone works for her and According to the contract I am responsible for the car payment .She said she is not working for XXXX . She was extremely rude and she was very proud of her deceptive contract. 
Meanwhile I had already spoke with the corporate and raised concern. 
At night I noticed that I have left the garage door opener in the Cadillac that I returned on Monday and requested to have an officer to escort me .The dealership realized that and they decided to park the parking in my spot. They entered my gated apartment without my permission and parked the car there. XXXX sent a picture of the XXXX parked in my spot. 
I called GM XXXX on Wednesday XX/XX/XXXX morning and they told me that they rejected the loan. I have an excellent credit score and they were trying to help me. 
The car sat in my garage for 2 days while I was calling the dealership for 2 days and never heard back from their manager .On XX/XX/XXXX I called GM XXXX and they told me take the car to the dealership and since you have the approval go to another dealership, I returned the car and the keys. I was traumatized by the whole experience and needed time to rest my head and take my time to heal from this whole situation. Such a horrible experience. Deceptive trade, sexual harassment, I have nothing to do with that dealership. 
on XX/XX/XXXX I received a call from XXXX  XXXX manager for a very first time he was very rude and aggressive and he told me that I need to take the car and my loan is approved. It was a true nightmare. they ruined my XXXX. why did GM told me to return the car and now they are telling me that I have to accept that deceptive deal and deal with that dangerous location with those unethical staff? 
I am a member of non profit organization XXXX XXXX XXXX and they have XXXX XXXX on their front cover. I decided to end this drama and visited them on XX/XX/XXXX. I met with XXXX XXXX and got the same XXXX even with more options and heated seat for {$13000.00}. He spoke to his manager about my XXXX and XXXX and they give me a 36 months deal for over $ XXXX less. The only problem was I had to call GM XXXX to cancel that first loan. 
I called GM XXXX and they told me I will receive a call from Ms. XXXX XXXX on Monday XX/XX/XXXX. I never received any phone call and after hours of waiting I was connected to XXXX who claimed he was a manager. He was a bully and I was extremely disappointed but I didn't give up and everyone told me that GM is a great company and it will help me so I called again on Wednesday XX/XX/XXXX and spoke with another manager and he said he will raise this issue to the higher management and there will be a solution. After numerous calls Finally I had a call from a corporate and told me to go back to the dealership and they have a resolution. the GM XXXX XXXX never answered any of my calls. I got 2 automatic email congratulating me on the new car and gave me $! XXXX rebate and free tire rotation. They absolutely a bully. 
I am reaching out to you through this email and I am kindly asking you to find a solution. There are ethic issues with the way the contract was handled. All I wanted was a new car, If they would practice honesty, good service, respect I would have been a satisfied customer. I hope to hear back from you soon. 

Kindest Regards, XXXX XXXX XXXX

Company response to consumer: Closed with explanation