Consumer complaint received 2022-10-20
Company: RentDebt Automated Collections, LLC
State: TX
Product: Debt collection
Sub-product: Mortgage debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
My wife and I rented a home from XXXX XXXX XXXX. No matter how hard I have tried I just can not seem to get this company to get their records correct. We were under a 3 year lease term with the option to purchase and we were told we were not able to purchase because there was an outstanding balance owed from my XXXX loss during the Pandemic. I was told that we would be able to roll that payment into the purchase but XXXX decided against it after four months and not telling us until after the term to purchase had ended. I had been speaking with XXXX XXXX trying to resolve the account. I told her that I did not have the means to pay the lump sum balance at once so she gave me an offer to save my rental history and we accepted it. Surrender the property On or before the XXXX of XXXX and they keep my security deposit and zero the account. We moved out at as promised and I had a cleaning crew that came in on the XXXX to ensure the property was clean from top to bottom. There was a trash can left outside filled with recyclable but could not be placed to the curb until the next week because they had already ran for the day. I replaced all bulb and left the remaining bulbs on the kitchen counter. I also left touch paint for walls and banister on the counter. I left manual for all new appliances on counter as well with garage door opener. I left keys in the water hose hanger on the side and they took the keys from the hanger and they changed the locks so why am I being charged for changing locks on doors. I have submitted pictures because they lied about power washing the home and these pictures that we submitted were taking XX/XX/XXXX and we have only be moved for a month and a week. They stated that they had to repaint and that is not trues because we repainted prior to leaving and and the places that were recently repaired were due to work orders that they serviced. The floor that needed to be repaired was due to their service man starting a job and then told by his company to stop because XXXX did not agree with the bid. I am submitting proof that I honored my part of the contract and they are trying to get money out of me unjustly. They stated that we were in the property after XX/XX/XXXX and that is not accurate because we checked in to the XXXX XXXX on XX/XX/XXXX and have been here since that time. I have receipts to prove that very fact. They are charging us prorated fees for still being in the property and were not there and the home was completely cleaned from top to bottom. We left the home better than we received it because that home was filthy, stained tubs, stained toilets that were spray painted, spray painted cabinets over mold, a Dryer vent with a full nest inside of it, plumbing that did needed replacing due to the tree in the front and it also affected the home next door and XXXX assisted us both to get it repaired by the city. Electrical outlets that did not work, light switches that did not work. There is no way you can live in a home for 3 years and not have some normal wear and tear. XXXX  must be stopped and I need your help to bring this case to a close. They have stressed my family out long enough. They took {$6500.00} from us and then filed eviction on us the very next day. The only reason we fell behind was due to the pandemic. I simply want them to go away and stop trying to ruin my life. Honor their contract as we have honored ours.

Company response to consumer: Closed with explanation