Consumer complaint received 2022-12-20
Company: JPMORGAN CHASE & CO.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
XXXX Received an email from what seemed to be XXXX XXXX XXXX saying to call an XXXX number if I didnt want to renew my subscription and wanted to be reimbursed for the {$300.00} cost. Upon calling they asked for remote access to my computer to complete the credit back. Once they gained access they claimed to have accidentally transferred {$30000.00} back to me instead of {$300.00}, and told me to look at my account and that I would see the money was in fact there and demanded that I needed to wire back the money to him asap. What I didnt know was that he actually transferred {$30000.00} from my line of credit into my account instead. That same day I proceeded to do as he asked and went into my local branch where I told the entire story to the banker, XXXX XXXX at my local Chase branch. After explaining the situation to the banker, he didn't bother to check that in fact there was no external transfer and that I should not transfer any money to the XXXX XXXX XXXX XXXX. The banker didn't bother to question any of this at all so the transfer was sent. The following week the same fraudulent person went signed into my Chase account online without my knowledge or consent and proceeded to complete 2 more transfers from my line of credit to my checking account and thus 2 more wire transfers electronically without my consent on XX/XX/XXXX and XX/XX/XXXX, both wires transfers were in the amount of {$25000.00}. No phone calls were made by Chase to myself to confirm I was indeed making these wire transfers, I did not approve thee transfers, there was absolutely no checks and balances in place to assure this didnt happen. 
I went back into the branch on XX/XX/XXXX to report that there appeared to be fraud on my account the banker and the branch manager told me that Chase would do nothing for me. They told me I didnt need an affidavit for the police when I asked for one and they failed to freeze my accounts or attempt to cancel the wire transfers. They would have still be able to do so as I believe it takes 3-5 business days for international wire transfers to be completed but Chase failed to do anything at that time. It was not until the next day, XX/XX/XXXX, that my daughter took me to her private client banker at a different branch who helped us file a fraud report, freeze my accounts and get us a copy of an affidavit to give to the police. Since that time I have been trying to get resolution from Chase. Several weeks went by and tons of follow up phone calls when they finally pushed this up to their executive offices. The last few months I have talked to the person assigned to my account with no update other than Chase was trying to get the money back. But if it was fraud and my mom did authorize any of this then why does it matter if they get thier money back. They should be reimbursing me for the elder fraud that happened under their watch. As of yesterday, XX/XX/XXXX, I was told that they 'exhausted XXXX XXXX ' and thus they are unable to reimburse me for the money stolen from my accounts.

Company response to consumer: Closed with explanation