Consumer complaint received 2023-09-17
Company: KEYCORP
State: OH
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to bring a matter of significant concern to your attention regarding an unjust derogatory remark on my consumer credit report, which has caused severe financial and personal distress. This matter stems from a traumatic incident involving KeyBank. 

In XX/XX/2021, I became the unfortunate victim of a bank fraud while banking with KeyBank. Cybercriminals exploited vulnerabilities in my account, resulting in a substantial financial loss exceeding {$160000.00}. In an earnest attempt to recover my losses, I promptly reported the incident to various law enforcement agencies, including the local police, the FBI, the Ohio Attorney General 's office, and the Federal Trade Commission ( FTC ). Regrettably, despite my efforts and cooperation, none of the stolen funds were ever recovered, and KeyBank decided to terminate our banking relationship.

Following the incident, I encountered a new set of challenges. Many financial institutions have declined to open checking or savings accounts for me, thereby severely limiting my financial options and access to essential banking services. Upon conducting a thorough investigation into the root cause of this impediment, I discovered that KeyBank had reported the incident to XXXX XXXX XXXX ( EWS ) and XXXX XXXX. 

XXXX  and XXXX XXXX subsequently placed a " fraudulent account '' remark on my consumer report. This unjust derogatory remark incorrectly portrays me as the perpetrator of fraud, rather than the victim I am. When I diligently reached out to Early Warning Services to request the removal of this unjust mark, I was redirected to KeyBank, as they were the source of this erroneous report.

Last week, I made earnest efforts to resolve this matter with KeyBank directly. However, my attempts were met with refusal, and they were unable to locate any records of my bank accounts in their system. It is important to emphasize that I have maintained an impeccable financial record throughout my life, reflected in my credit score of over XXXX. I have never been involved in any fraudulent activity. 

As a victim of financial fraud, I have not only endured significant financial loss but also face the unjust consequences of being unable to open new bank accounts, which adversely affects my daily life and financial stability. Given the gravity of this situation, I am seeking your assistance in facilitating the resolution of this matter with KeyBank and the removal of the derogatory remark from my consumer reports at both XXXX XXXX XXXX and XXXX XXXX. 

I kindly implore the Consumer Financial Protection Bureau to investigate this case thoroughly, as it has far-reaching implications on my financial future and personal well-being. Your intervention is crucial in ensuring that justice is served, and my reputation as a responsible and honest consumer is restored. 

Please find enclosed relevant documents and records to support my complaint and substantiate the accuracy of my claims. 

Should you require any further information or clarification, please do not hesitate to contact me. I earnestly look forward to your prompt attention to this matter and the resolution that will help me regain my financial footing and personal integrity. 

Thank you for your dedication to safeguarding consumers ' rights and promoting fairness within the financial system.

Company response to consumer: Closed with explanation