Consumer complaint received 2022-01-28
Company: AES/PHEAA
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
PLEASE REFER TO COMPLAINT # XXXX XXXX XXXX Federal student loan Dealing with your lender orservicer XXXX Unversity XX/XX/XXXX Open Information received XXXX XXXX XXXX Federal student loan Dealing with your lender orservicer Fed Loan Servicing ( PHEAA ) XX/XX/XXXX Open Submitted to theCFPB An official website of the United States Governmen In accordance with law : Furnishers of Information : General Section 623 ( e ) ; 15 U.S.C. 1681s-2 ; 12 CFR 1022, Subpart E Section 623 ( e ) required the Agencies and the Federal Trade Commission ( FTC ) to : 1. issue guidelines for use by furnishers regarding the accuracy and integrity of the information about consumers that they furnish to consumer reporting agencies ; 2. prescribe regulations requiring furnishers to establish reasonable policies and procedures for implementing the guidelines ; and 3. issue regulations identifying the circumstances under which a furnisher must reinvestigate disputes concerning the accuracy of information contained in a consumer report based on a direct request from a consumer. The Agencies and the FTC published final rules in the Federal Register ( 74 FR 31484 ) implementing this section of FCRA. These rules took effect XX/XX/XXXX. OnXX/XX/XXXX, the CFPB restated the FCRA regulations at 12 CFR Part 1022. ( 76 Fed Reg 79308 ). 


XXXX. XXXX, XXXX, and Fed Loan Servicing violated my consumer rights. As of today, the disputed loans have been removed from my credit report with no comment or note to explain the removal. Furthermore, this action has caused an adverse impact by reducing the average age of my credit history and failing to reflect the accounts closed and paid in full as opposed to cancelling them continues to exacerbate the financial and economic damage from carrying the debt since XXXX, default reporting to the credit bureaus, DOE, and civil claims court resulting from a fraudulently initiated complaint. I am not willing to accept a cancellation without equal compensation, restitution, and refund of loans repaid, court damages, and upper-level compensatory damages equivalent to fraud and substantial misrepresentation. I am awaiting the shelter verification letter to attach to the financial damage incurred by being forced into an emergency state shelter resulting from adverse credit reporting in XXXX. 

I have attached evidence of the negative credit impact and current reports verifying the debt cancelled from account. 

2. Please also investigate, remove, and refund the remaining {$2000.00} XXXX XXXX held by XXXX. I have repeatedly requested reconsideration of eligibility for cancellation denial and review of student account records showing that XXXX recharged me for transfer credits denied in XXXX and their failure to award grant monies in the amount accepted on financial aid award letter, 3. Please review my case in regard to my eligibility for relief under The Attorney Generals Office filed a lawsuit against PHEAA in XX/XX/XXXX alleging that it violated consumer protection laws relating to in administering the Public Service Loan Forgiveness ( PSLF ) and TEACH Grant programs and in handling Income-Driven Repayment ( IDR ) plan applications. A copy of the lawsuit is attached here. In particular, the lawsuit alleges that : PHEAA made account errors and provided borrowers with misinformation about eligibility requirements for PSLF that caused borrowers to lose months of qualifying payments toward loan forgiveness. 
PHEAA failed to timely process borrowers IDR plan applications, causing borrowers to lose months towards loan forgiveness. 
PHEAA erroneously caused TEACH Grant recipients to lose their grants and have them converted into loans that the recipients were required to repay. 
The settlement provides an opportunity for borrowers who believe they may have been affected by these practices to obtain a detailed account review by submitting a claim form. If the account review identifies errors or misrepresentations, the borrower will receive account corrections and, in some cases, monetary relief. A copy of the settlement will be posted here when available. 

For borrowers who are pursuing PSLF, the account review will determine whether PHEAA made errors that resulted in an inaccurate count of the number of qualifying payments that the borrower made towards loan forgiveness. The review will also determine whether PHEAA made misrepresentations to the borrower concerning which repayment plans, loan statuses, or employers qualify for PSLF. 
For borrowers who applied for an IDR plan, the review will determine whether PHEAA delayed longer than 30 days in processing the borrowers IDR application, causing the borrower to miss the opportunity to make a qualifying payment towards loan forgiveness. ( Claim review denied, appeal submitted see attached ). I have included MA AGO contacts in the email for transparency and accountability, especially since the loans are indeed REMOVED AND I HAVE NOT RECEIVED A REFUND, ) 3. Pease review and afford me my constitutional right to due process. Allow me to be heard verbally and not just rely on the text. I have fought this battle for equity and justice for more than 5 years and there is no way to quantify the damage and irreparable harm but please allow my daughter and I the opportunity to share the impacts in our own words exercising our right to freedom of speech. 

Please contact me with an update and or next steps regarding my rights to request compensation.

Company response to consumer: Closed with explanation