Consumer complaint received 2023-03-20
Company: Alorica Inc.
State: TN
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
Companies involved : XXXX XXXX XXXX XXXX. 
XXXX  XXXX XXXX XXXX, CA XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NJ XXXX ( XXXX ) XXXX System & Services Technology XXXX XXXX XXXX XXXX XXXX Mo XXXX XXXX XXXX XXXX Unknown location ( They are answering the phone now when S & ST is called. ) I obtained a borrow & grow plan Saving-Secured loan with XXXX on XX/XX/2022. 
In XX/XX/2022 I was advised that Systems & Services Technology out of New Jersey was taking over the loan and any questions regarding this would have to be handled by them. 
All my payment history is no longer available on the XXXX website. The only thing available is the savings account amount. 
1st On my agreement, XXXX states that " I '' have a savings account ending in XXXX with XXXX XXXX XXXX. The loan amount was for XXXX. I only physically received XXXX. The other half was to remain in my XXXX XXXX savings account. I was also told and it is stated in my contract that there is no prepayment penalty. I was not told I would be paying interest on the savings amount. It was my understanding I would be only paying interest on the amount that was deposited into my checking account which was XXXX. 
** I called XXXX XXXX XXXX  and I have no savings account and they advised their account agreement that XXXX provided is NOT their agreement. This should be illegal and misrepresenting and should void this contract. 

2nd I called Systems & Services Tech. several times to pay this off, after their take over. They instructed me that I would have to pay my savings amount to them in addition to the amount left over from the amount that was deposited in my checking account. They stated then they would pay my savings amount back to me and this could take up to 20 days. This does not sound legal. 
Today I called them and a XXXX XXXX  answered, when I questioned why they were answering they stated they were affiliated with SST. I told them I wanted to pay the amount I owe and only the amount that was left over from the funds deposited into my checking account. I also ask for a print out history of my full payment history. XXXX advised she could not do that. They don't have it, neither does XXXX. She told me a Supervisor XXXX XXXX would be calling me back. I also told her I made an extra payment that I made sure they knew was to be applied to principle only and it was not they took out interest. 
I researched the company on the XXXX  and I am finding that there are a lot of people that paid them in full ( their savings and what was due ) up front just to close the account and still have not received their savings. 
I have been in good standings and have paid my account when due. I want to close this account and close the auto draft with this company. I don't feel like these companies are operating legally. Some one should stop them. I do not want to pay them my savings amount ( which I have had no access too ) I only want to pay what is due. I am asking for an amortization of my loan and payment history.

Company response to consumer: Closed with explanation