Consumer complaint received 2018-04-27
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I suppled an identity theft report, will all the proper documentation required by FTC law in order to block fraudulent accounts. 

I supplied Equifax a copy of a legitimate police report, an official FTC report indicating which accounts were fraud. I supplied a colored and legible copy of my current driver license, social security card, and a current utility bill which had my current and correct address on it. 

I supplied a cover letter which was notarized as well, which states which accounts are fraudulent and should be blocked. 

I have not only listed the fraudulent accounts, but also their account numbers, open dates and balances reporting on the credit reports. 

I have submitted these documents to Equifax 3 different times over the last 3 months. I have submitted the documents via fax and regular mail. 

Equifax has verified they have received such documents. 

I have even UPLOADED these documents straight to EQUIFAX CONSUMER AFFAIRS via a XXXX   upload link they sent direct to my email. " XXXX '' and " XXXX '' from consumer affairs are the ones I spoke with and the ones I have sent these documents to directly. I have a copy of this link and the date in which I uploaded my documents via email from and to Equifax. XXXX said he could not help me after I submitted these documents. He simply shifted the blame on " Another department. '' Equifax has responded 3 different times with various excuses : EQUIFAX : " The items will remain since the creditor verified that all information was reported accurately. '' ME : I asked what this meant EQUIFAX : " The creditor verified that the social, address and name were all correct. '' ME : Obviously the information was correct since the creditor was fooled into opening the accounts in the first place. Identity theft, in fact, is indeed identity theft because the thief, indeed, STOLE MY IDENTITY. 
ME : If the thief stole my identity, wouldn't it make sense that the information was correct? Isn't this why the Federal government came up with a procedure to assist victims of ID theft to block fraudulent accounts? 
Equifax : " Sir, we can place another investigation for you. '' I pleaded with them to NOT place another investigation since it was near certain the results would be the same as the prior ( 3 ) investigations. 

Equifax went ahead and placed the items under investigation again, and now they are explaining that it is impossible to remove them from being under investigation. Equifax says that their system is " not equipped to stop pending investigations. '' My complaints are : 1 ) Equifax refuses to do as I request, rather, they do what they feel like doing at the given time 2 ) Equifax refuses to use all of my paperwork in order to assist me in getting my life back in order, in other words, remove fraudulent items on my credit report.

3 ) Equifax refuses to guide me in the right direction in how to properly block these items of ID Theft 4 ) Equifax only disputes items under standard dispute methods, which does not assist victims of identity theft. 

Thank you XXXX XXXX

Company response to consumer: Closed with non-monetary relief