Consumer complaint received 2020-09-24
Company: PROSPERITY BANCSHARES, INC.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I am in receipt of Prosperity Bank 's response see their attached response : Pursuant to the complaints I filed numbering ten as follows : CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX CFPB # XXXX I am truly sorry that Prosperity Bank feels the way they do concerning me and things I said for which I have profusely apologized for many times. Both verbally and in writing ... I cite the following errors in XXXX XXXX XXXX '' s lengthy response ... While XXXX provides some very good explanations behind these fraud alerts ... XXXX  claims that I Ms. XXXX never responded to those fraud alert texts ... I have screenshots that I have submitted as evidence that I did respond right away to those fraud alert texts but my Yes response failed to go through ... Further the system failed to recognize my phone number the same phone number used by the system to send me these fraud alert texts and phone calls ... XXXX claims that I entered the XXXX Prosperity Branch on XX/XX/2020 and that is not possible that is an error ... I entered the XXXX Prosperity Branch on XX/XX/2020 ... I have phone records of my phone call to XXXX XXXX that morning requesting XXXX 's help because the staff at the main Branch refused to help me ... XXXX sees fit to mention other complaints to unrelated third parties in her response to me ... I could perceive that as a veiled threat but I will let that one go ... As for third parties and complaints I see fit to make that is my call ... I want to set the record straight for all eternity that yes I made serious mistakes too and I am truly sorry for things I said ... I see no accountability or apologies from Prosperity Bank for problems caused by excessive fraud alerts and subsequent restrictions ... Prosperity in their response dances around the gray area where financial institutions can and do have a say in ways these fraud alert systems function ... I was never made to feel truly welcome at Prosperity bank as evidenced by messing with my bank card to such an extreme I behaved badly under duress..I apologized for this many times. As for the hatred that I experienced by Prosperity Bank I would have more respect if they just up and shot me after all I do not own a XXXX and I am not violent at all..I never ever want to know how to use a XXXX ... Sadly under duress  I said things I will regret for all eternity ... Sadly Prosperity Bank sees fit to provide a lengthy response filled with veiled threats which I am well  versed in experiencing and full of venom by painting me as unstable and dangerous ... The facts remain that my XXXX XXXX was compromised when these events occurred ... It would be wise for Prosperity Bank to say out of my personal affairs by sprinkling commentary in nasty responses about third party complaints not limited to Prosperity Bank and by suggesting that I am the whack job who is unstable and unsafe ... I own my mistakes I own that my XXXX XXXX suffered ... This is true ... There is no way in hell or on earth that  I could do such damage to a soul ... So if Prosperity Bank sees fit to harm me then so be it ... I do not live in fear ... I have no fear of such harm but I would not be surprised if such harm came my way ... After  all what happened on the morning of XX/XX/2020 not XX/XX/2020 as XXXX  claims was a bloody disgrace ... I am XXXX due to XXXX XXXX concerns something Prosperity Bank would do well to acknowledge and respect ... I have the screen shots of my responses to those fraud alerts and I suppose of those phone calls were ever supboena 'd the whole truth would be revealed as to the sequence of events as they unfolded the subsequent escalations and yes the ugly truth that I behave horribly as well ... I am truly sorry for my horrible bad behavior and things I said..I have apologized for my part in this many times both verbal and in writing ...

Company response to consumer: Closed with explanation