BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-10-20
Company: Paypal Holdings, Inc
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet

Complaint:
In XX/XX/2023, a friend who had previously made payments to me over Venmo and to whom I had previously made payment made a payment to me over Venmo for her half of an XXXX rental. For reasons unknown to her or me, Venmo terminated the payment and froze both of our Venmo accounts. In order to reactivate my account, they asked that I verify my identity by providing a photo of my driver 's license and a photo of me holding my driver 's license. I provided that information and then they permanently deactivated my account. I asked why and they refused to inform me, pointing only vaguely to their terms of service. I read their terms of service, including their acceptable use policy, and I have done nothing to violate their terms of service. In fact, I did nothing at all except to be on the receiving end of a payment that Venmo erroneously flagged. I have a balance on my account that Venmo will not return to me.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Bank of America sent me an email my credit card account was closed. It has a XXXX  balance and a XXXX dollar limit. The customer service representative told me it was due to inactivity and then rattled of a collection on my credit report. He then stated my credit wasnt pulled, which is illegal without my permission. This company is a scam, the reviews on XXXX  and XXXX show a clear trail of deception. I want my account removed entirely from my credit report or Ill pursue legal action. It lowers credit scores when scandal companies like this operate in this manner on responsible customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-20
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/XXXX I was debited {$1000.00} for an ATM withdrawal that I did not make nor authorize at a Chase bank ATM in XXXX, IL. The bank closed my claim based solely on the fact that this was a chip enabled card and that there were no pin failures and that I do not have any prior disputes using the same terminal. I do in fact use this terminal frequently, but I DID NOT make or authorize this ATM withdrawal on XX/XX/XXXX. Ironically, the same day, XX/XX/XXXX, I was charged a {$5.00} fee for a " Cash Deposit Night Drop Armored '' service. I don't know what this service is, and I certainly did not use it. The banker reimbursed me the {$5.00} fee, but I find it quite ironic that I have two transactions on my account on XX/XX/XXXX that I did not perform or authorize. I am asking for the bank to research this further and provide the police with the footage of the ATM withdrawal as requested. I have filed a police report # XXXX. I believe this may be fraud or a bank error, which needs further research. I am out {$1000.00} and I feel as the bank is just brushing me away and does not want to prove any concrete evidence of the transactions, and quite frankly I feel as the bank does not care for me as a client and is discriminating against me. I will be taking legal action if this is not is not resolved properly.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-16
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Chase credit card account # XXXX XXXX XXXX XXXX. I had overpaid more then once and they sent me a letter in XXXX of 2023 saying they were going to give my over payment to a government agency. I contacted them and i never got my money but they did charge my a late charge. They did used one of the overpayment check {$79.00} on XX/XX/2023 toward my balance, but there are 3 more overpayment checks chase has. Chase did try to send checks for the overpayment years ago but i never cashed them. i would have to look for the checks. I told them to use the money on my monthly credit charge and they didn't use the money they had of mine and they charge me a late payment.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2019-01-10
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My mortgage initiated with XXXX  XXXX XXXX XX/XX/XXXX, than transferred to XXXX XXXX XXXX. My last payment on the mortgage account with XXXX  XXXX XXXX was in XX/XX/XXXX. The mortgage loan was initially reported as default by XXXX  XXXX XXXX in XXXX XXXX. The delinquent status on the mortgage account would have matured in XX/XX/XXXX, seven years has passed and this mortgage account is still being reported to Experian. XXXX XXXX XXXX has submitted fraudulent documents to Experian in the investigation of this mortgage account. Documents from XXXX  XXXX XXXX to contest XXXX XXXX XXXX will be submitted. 

Experian allegedly conducted an investigation with XXXX XXXX XXXX. Experian was reporting the account being as being charged off. I disputed this claim. I contacted the XXXX XXXX XXXX and did my own investigative due diligence and obtained an Obligation Summary letter on my account which actually had a credit of XXXX. Documents from XXXX XXXX XXXX to contest Experian credit reporting will be submitted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-12
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I am aware that, despite customers providing precise information, your responses to numerous disputes, complaints, and challenges have been using pre-written standard form letters. I understand that this practice is unlawful because each customer complaint should be individually considered and addressed accordingly. 

My letters have been created using readily available software accessible to everyone. Choosing not to process or address my letters would violate 15 U.S. Code 1681i. Delays in processing consumer letters based on the assumption that third-party assistance may be available are illegal and do not qualify as a legal exception. I am the sole author of any letters bearing my name, or they have been written by my advisors with my full knowledge and consent. Failure to respond to my correspondence promptly will be interpreted as a willful disregard for my customer rights, and I will be compelled to involve my lawyer and pursue legal action.

According to FCRA Section 611 ( 15 U.S.C. 1681 ( l ) ) and the accepted Metro 2 data field reporting standard, I have the right to dispute any information on my credit report that I believe to be inaccurate. It is crucial that all data in a consumer 's file is properly documented and validated before being made available for use by creditors. Therefore, I take this matter seriously.

The allegations of delinquency and derogatory information against me are entirely false, and I am unwilling to accept any misinformation associated with my name and financial history. I am determined to fight back vigorously. The accuracy of your credit report is paramount. The listed allegations fail to meet federal or state reporting requirements and can not be substantiated. I challenge these claims due to their failure to comply with basic reporting standards, which would instill greater confidence in the accuracy of the information presented.

It is your responsibility to maintain and report data with complete accuracy and compliance. Reporting claims that you know do not meet regulatory requirements is unacceptable. We must ensure that all claims are accurate and reported in the appropriate format mandated by the Fair Credit Reporting Act ( FCRA ) and reporting standards such as METRO 2. I kindly request that you handle this matter with the utmost care and diligence. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-09-29
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My complaint is primarily with TransUnion and my credit score ( s ). I bank with XXXX XXXX XXXX XXXX ( XXXX ) and with XXXX  XXXX XXXX. Both of these institutions use TransUnion as the basis to determine my credit score, and I am able to view it on their websites. Currently, XXXX shows a score of XXXX, and XXXX XXXX XXXX shows XXXX. My score dropped from the low XXXX to XXXX as reported by XXXX XXXX XXXX in XXXX of this year, and has remained in that basic range for 6 months now. When I click on my XXXX XXXX XXXX credit score link, I am given a score, and then words suggesting why my score is as such. Those words imply that I have had a lien or collection against me- which has never happened, and my credit report does not have any such info in it. I have submitted a screenshot of those words. I have ordered and received numerous credit reports from TransUnion, trying to understand what negative data might be in my report that would warrant such a drop. There is no such negative data in any of my reports. Since I have no bad credit data, I would like TransUnion to correct my credit score back to the XXXX normal range ( normal for me ), and if that is not possible, I would like a name and contact information for a responsible TransUnion person who can explain this situation to me and help me resolve it. 
Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-17
Company: Westlake Services, LLC
State: MI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: High-pressure sales tactics

Complaint:
I XXXX XXXX participated in a consumer credit transaction and not a loan Pursuant to 15 U.S CODE 1605 the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges which was never disclosed to me by your organization in direct violation of this law XXXX XXXX XXXX also accepted a CASH down payment of {$10000.00} violating 15 U.S. Code 1605 which clearly says that the finance charge does not include charges of a type payable in a comparable cash transaction

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-17
Company: Paypal Holdings, Inc
State: MA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
My PayPal account ( which I never use ) was hacked and used to send a series of three " friends and family '' transactions to a stranger I have never met using XXXX currency. None of the linked bank accounts in my PayPal are active, so the account now says I owe {$63.00}. It never should have allowed my account into a deficit, as Venmo and other digital wallets only work if the transaction processes. Moreover, I tried to contact customer service, but because the fraudulent debt is in collections, they hung up on me when I provided my account information.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-10-16
Company: Nelnet, Inc.
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX erroneously reported my account 90 days delinquent, and then sold my account to Nelnet, who also duplicated the error by placing the account on my credt reports and reporting 90 day delinquency and they haven't even had the account 90 days. Both acts are erroneous and should be removed. Nelnet should report paying as agreed with no delinquency at all.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-29
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
n accordance with The Fair Credot Reporting XXXX Account # XXXX has violated my rights to 15 U.S.C. 1681 section 602A states I have the right to privacy 15 U.S.C 1681 section 604A states section 2 : it also states a consumer reporting agency can not furnish a Account without my written instructions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-03-21
Company: CREDIT ACCEPTANCE CORPORATION
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
Contacted company stating that I've been laid off because of the pandemic. I'm a XXXX XXXX XXXX n having a hard time paying any bill. Spoke to the company. They reported negative remark on credit report. Told them that payments can not be made if no income is coming in till the pandemic is over.. They stated whatever money to send in n high interest rate on a daily basis.. At this rate I'll owe 3x the amount on loan. Predatory lender.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-05-11
Company: Experian Information Solutions Inc.
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Please be advised that this is my THIRD WRITTEN REQUEST and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. Despite my previous 2 written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You stated in your responses to my 2 dispute letters that you have verified that the items listed below are accurate but you failed to send me copies of the documents that you used to verify these accounts as per my request. The fact that you have ignored my request to send me copies of the documents that you used to verify the disputed accounts is evidence that you cant and did not verify any of the disputed accounts like you said you did. Your failure to delete the disputed accounts that you cant verify after two written requests is also evidence of your willful disregard of Federal Law.
When we go to litigation and through the discovery process you will be required to produce these documents along with an affidavit swearing under oath that these are the true and correct documents that you used to verify the disputed accounts. The fact that you dont have any of the said documents in your files is proof that you did not properly verify the accounts within 30 days as required by law and the Court will order you to delete them.
You say that you have reinvestigated these accounts but youve admitted that all you have done is parroted information given to you by other sources and shifted the burden back to me to contact the original creditor to verify these accounts which is clearly in violation of 1681 ( a ) ( 4 ).
I also asked you to give me the name of the person in your company who verified the accuracy of these accounts but you ignored this request as well which is another violation of Federal Law and evidence of your willful disregard of the law.
Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. I request that you do this immediately.
The law is very clear as to the civil liability and the remedy available to me ( Section 616 & 617 ) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand that you delete all of the accounts listed below immediately & provide me with a copy of an updated and corrected credit report showing that these items have been deleted.          XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-01-22
Company: U.S. Collections West, Inc.
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
We experienced a fire casualty to our residence on XX/XX/XXXX - a neighboring unit experienced a fire, and the resulting water damage from firefighting efforts rendered our unit unsafe for habitation. Also, extensive damage to the unit resulted in our enjoyment off the dwelling unit to be substantially impaired, specifically we where unable to utilize our master bedroom, the master bedroom closet, the master bath, as well significant portions of our living room and kitchen. Pursuant to A.R.S. 33-1366 ( XXXX ) we first advised our landlord in a letter on XX/XX/XXXX that we were terminating the lease per our rights under State Law. On XX/XX/XXXX, we hand delivered our keys to the apartment, and the landlord signed that they received the final letter and keys to the unit, and that they are aware that we were terminating our lease per the relevant state statutes. 

Subsequently, the landlord referred this invalid and un-owed debt to a collections agency ( XXXX. XXXX XXXX, XXXX ) in violation of ARS 33-1366 ( b ) which states that the " Accounting for rent in the event of termination or appointment is to occur as of the date the tenant vacates all or part of the dwelling unit. '' The collections agency was made aware of the basis for the termination of the lease, and that until and unless the debt is validated via a court determination that ARS 33-1366 ( a ) the debt is invalid. We relayed this information in two letters dated XX/XX/XXXX and XX/XX/XXXX. And that we claim all rights, privileges, and remedies according to the FDCPA and FCRA in regards to this. 

Subsequently, in XXXX of XXXX we were made aware that they had reported this invalid debt to the XXXX Credit Bureau.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-15
Company: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
On XX/XX/2023, I arranged a recurring payment to XXXX XXXX for our car payment through PNC Online Bill Pay in the amount of {$710.00}. XXXX never received the payment so I notified PNC in early XXXX and they sent a letter to XXXX outlining the ACH payment info. XXXX could not locate the payment. This was later converted to an XXXX dispute on XXXX XXXX which PNC closed on XX/XX/2023 because they couldnt reach XXXX. I asked for it to be reopened and we then received a denial of our dispute on XX/XX/2023 stating no error had occurred. Upon discussing additionally with XXXX, they informed me the payment was sent to an unrelated bank ( XXXX XXXX Bank ) per the payee routing number on the original payment detail letter. This was passed on to PNC and they have since denied our XXXX dispute twice ( XX/XX/2023 and XX/XX/2023 ) indicating too much time had passed since they initially denied the claim. At no point had I ceased communication or not provided them with additional info to help locate our missing payment, but to date they have not even attempted to contact XXXX XXXX XXXX  when it was 100 % their fault for arranging payment to the wrong institution. It has been four months we have been without our money. Our first payment was late so we had to make a second payment to make up for the missing payment. We have been customers of PNC for many years and have never had a problem with Bill Pay. Its unfortunate this is how they treat their customers when an issue arises, much less when the issue is caused by their negligence.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2017-05-11
Company: CITIBANK, N.A.
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On  XXXX / XXXX /  XXXX   I requested to wire money from my  Citi checking account to my   XXXX   XXXX   account. On    XXXX  I received a message to call  Citi to confirm the wire. Citi refused to wire out the mo ney, even though beneficiary is myself. They do not want me to get my money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-05-11
Company: Experian Information Solutions Inc.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
There is a account that is listed inaccurately on my credit report for   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX  Experian and  XXXX  have the account listed as Charged OFF when this account was fully paid through agreed judgement in  XXXX   XXXX   XXXX . I have attached a copy of the  Court Record. There is a error please Delete the misinformation.    Th is is a notice of dispute pursuant to the Fair Credit Reporting Act ( FCRA ), section 623, subsection ( 8 ) ( D ). The specific information under dispute is the derogatory nature of the information your agency has furnished to the credit reporting agencies in connection with the following accounts : The basis for my dispute is that, as I understand the code, your office was required to notify me, in writing, prior to, or no later than 30 days after furnishing any negative information to the consumer credit reporting, that such information was being furnished. This notification is required under the FCRA, section 623, subsection ( 7 ) ( A ). To date, I have not received any documentation in compliance with this section

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation