Consumer complaint received 2018-10-02
Company: Netspend Corporation
State: NM
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble closing card

Complaint:
Netspend , Inc has set up fake forged illegal accounts in my name. Please excuse the exhibits but its my dumpster evidence trash. I first discovered at least One fake forged account with XXXX XXXX XXXX, XXXX in XXXX XXXX, Tx in XXXX. 2 checks were stolen from my from the middle of several checkbooks that were stolen, forged and cashed at XXXX.Both checks bounced.XXXX  looked on the top of my Company checks and wrote me 2 letters of NSF. I called asked where their bank was located and I was told I should know I have accounts there for 2 years. Corporate and local were called demanding copies of the stolen checks, copy of application of who opened account, copy of all documents XXXX used to verify my name, all statements, close account, send me refund since its in my name that is fake illegal account in my name. I was promised by corporate and local. 
I bring witnesses every time. When i paid the 2 checks XXXX would not even give me receipt, or any paper work because I said I'm going to the police to arrest the criminal. I told as I have a commercial account for my XXXX business, don't ever accept a check from XXXX XXXX XXXX XXXX because it will be stolen. Soon as I said I was going to police XXXX  became very upset in front of two witnesses and said she'd have me arrested. But not her boyfriend. several calls, emails, fax everything with no responses of investigation. I was never told a paycheck direct deposit was also involved with this fake account. 
XXXX I find a Netspend form with XXXX  logo and then XXXX. 
I called netspend .Form is in MY NAME as account holder. Form says 100Percent of my Business ACH deposits wire transfers, .I have a sheriff as a witness and 8 workers. I was in shock. My name was forged as account holder. Then on the bottom of the form is a large handwritten letter to Netspend.. '' Please deposit all XXXX XXXX monies into this account from now on.. '' then my name was forged and spelled TERRIBLY wrong that the criminal forged my name 2 more times. 
Netspend " WE don't read notes '' then how with a Netspend Form account opened in my name illegally. How would Netspend know the name of the criminal that forged my name? 
Netspend would have to know.Simply because the phrase Says " deposit MY XXXX  ACH wire deposits into this account. there is no other account Number or name my stolen money went into. Once again, My stolen Wire ACh checks made to my XXXX  company account that criminal is telling to deposit into another account. '' My burden of proof is to find out who forged my name terribly wrong 3 times on netspend form. and what account gets 100 percent of my stolen money. How would netspend know MY ACH wire deposits are to be rerouted to another criminal account? I receive into my commercial account about 12 -15 per month depending what the road inspectors approve. Then my business checks for other clients are usually made to my company, XXXX XXXX XXXX XXXX some payments made to XXXX XXXX. 
Netspend said they don't have account ( s ) in my name. I found 296 receipts with account numbers showing the last four digits. Netspend says cant look up until i have entire account number, card number, routing number. I told Net I had one criminals name, social security and birthday. Net said cant do it. I said let me send the form in my name. 
Net said don't bother. Get a subpoena, court case number, and attorney, I told net I couldn't afford I'm missing 406 deposits. MY receipts show account that bounced in XXXX  fake account then to netspend accounts total XXXX. I found lots more evidence .XXXX  says XXXX is too small to investigate ( XXXX has over 1300 stores ) and Netspend said don't send anything .Net has very nice attorney but sums up 2 hour conversation with don't send evidence we will not read it, '' Rerouting ach Wire fraud, fake illegal accounts in my name opening a business account, bank fraud, rerouting mail fraud, malpractice of accounting from XXXX to XXXX then Net started rerouting my stolen money to new Mexico bank . 
My average deposits are XXXX to XXXX. A cash fee was XXXX with a XXXX to another account of the criminal. I told Netspend to meet me in a public place and just send me or bring me statements. I am also missing 77 money orders at XXXX each and one is for XXXX. Netspend needs has Serious charges if I have to go to criminal court. I asked for civil so I could get m money.I m not suing for punitive damages yet. I just want my money back that Net was involved in. XXXX  can either pay or go to jail. I have recorded threats of death, even the officers heard.

Company response to consumer: Closed with explanation