Consumer complaint received 2022-02-19
Company: Sentry Credit, Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I had originally sent the same complaint a couple months back, ( please see previous complaint I sent you ). The account was removed after my first complaint, but has now been re-reported by the same collection company. They now also reported to my brothers credit. He has also filed a complaint on the CFPB website. The following is what happened : My brother and I rented a house together for my XXXX mom in XXXX from House XXXX XXXX XXXX for {$3000.00} a month. My brother only lived there until XXXX and then he moved out. We reported him moving but his name was never removed from the lease even after several requests. We had an option in the lease to purchase the house, which we planned on doing, but when the company I worked for closed in XXXX, I was laid off and started to struggle to pay the rent and is was higher every year. Supposedly the lease was on auto renew every XXXX so when I became a little behind on my rent, I made an agreement with the attorneys of the landlord to vacate the home in XX/XX/XXXX and just pay what I owed in rent ( about {$5500.00} ) a little every month. I did just that and moved out in XXXX, however a few months later, I found a collection on my report from Sentry of $ XXXX which was claimed owed to XXXX. I also received a letter from Pathlight property management claiming the $ XXXX was due to for future rent for the following year, because it was on auto renew, and I had to pay for the next year, even though I left prior to the auto renewal date in XXXX. I had the agreement with the attorneys stating I would owe nothing more than my past rent and I was free to vacate and signed paperwork at the courthouse with them. They also charged me for crazy things like missing lightbulbs, which was totally not true, and painting touch ups, Even though they didnt ever paint the house for me to begin with. In fact I remodeled the house entirely and it was so much better than what it was originally. I was planning on purchasing it and I put a lot of money into the house which I was going to lose when I moved. The house was in beautiful condition and it was professionally cleaned before I left. I took a video when I left which can prove that. They claimed I left the house a little dirty and they had to bring someone to clean which was completely false. I asked for my agreement from the attorneys to be sent to me so I provide it to an attorney I hired regarding the issue, and they never sent me my communication logs. They only sent me my payment history, and I requested it a second and third time, but nothing was sent to me. It was at this point that the attorney advised that I file a complaint with your office which I did and like I said earlier the report was removed from my file temporarily and now it is re-reporting. This time they included my brother, and on his credit report they reported it with the same amount of money, even though he had left the house couple years back, and they never removed his name from the lease, even after we were requested it many times. I kindly request that you have this matter investigated immediately as it is caused us so much problems obtaining new credit. I have tried many times to get this matter resolved but unfortunately they dont do anything about it and they dont even return my calls at XXXX. Please help me with the matter. I greatly appreciate it. 

XXXX XXXX

Company response to consumer: Closed with explanation