Consumer complaint received 2020-04-03
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
A third Wells Fargo rep by the name of XXXX has replied again using same general form response which basically states numerous attempts at resolution made, exhausted all efforts ... As stated numerous times prior and again here, this reply is entirely bogus as there were no such attempts such as reaching out via email, phone, or otherwise. Further, such attempts are not detailed and should be if true.. I can assure the CFPB and any other third party, Wells Fargo rep ( s ) are lying ... I've called their Executive Office Phone Bank numerous times, reps do not seem to be familiar with mediation program and can not locate a XXXX XXXX, a rep whom replied initially via CFPB portal whom also used reply mentioned above..They attempt to refer me to one of settlement administrators whom have nothing to do with mediation program.. Recently, I've been attempting to resolve fraud check issue, I mailed in an affidavit on or around XX/XX/XXXX and it was returned back to me. Amount of check is {$5100.00}, which was not received by myself, intercepted by a third party.. The check copy was mistakenly not included with afidavit, I left a message with a XXXX XXXX about this on XX/XX/XXXX, he assured me he would frwd check copy to fraud with explanation about missing check and email XXXX XXXX in re as well ... It appears he did not as the affidavit was mailed back to me due to missing check copy.. I believe XXXX was supposed to frwd check copy as well, not sure, it appears he did not ... I scanned copy of affidavit and check copy on XX/XX/XXXX, emailed it to XXXX, this could have been avoided had he and XXXX contacted fraud prior as mentioned ... Along with affidavit and check copy, I explained to XXXX that mediation might not be necessary if a settlement amount is available, which I would consider. It appears no settlement offer is available, only through mediation..Most recently as of today, XX/XX/XXXX, I received a call from a XXXX with fraud investigation ... He requested to know details of check and why it was issued to me which I explained to him it was for a settlement pre-mediation with XXXX XXXX.. This is the last I have heard and nothing else in re.. In closing, should fraud investigation conclude with no check reissue, I will need an address to mail notice of small claim suit to as I did not receive funds. Also, it appears the mediation amount offered by XXXX was low-balled, I've spoke with other current and former Wells Fargo customers whom have received more with lesser damages. I explained check was not received/intercepted, offer low-balled to a XXXX XXXX with mediation, he denied everything I stated, going as far as contradicting himself ... saying he is not a handwriting expect but I had signed check when I did not receive it..Since he was not willing to move by offering settlement, I then requested to speak with someone in charge, XXXX XXXX reached out and he and I have been emailing ever since. His last email stated an updated meditation packet is being worked on, should be sent soon ... He has been saying this for several weeks now, it does not appear one is going out..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation