Consumer complaint received 2018-05-11
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have made multiple attempts to have a student loan account that has been on my credit file for quite some time resolved. I have reached out to Cfpb, and have still had no luck in removing a student loan account. 

I have a student loan account with XXXX University on my credit file showing to be open XX/XX/XXXX. I attended XXXX in the Fall of XX/XX/XXXX-Spring XX/XX/XXXX. I completed one year at XXXX and never returned after XX/XX/XXXX. The student loan account is appearing on my file after I left the University. The account has been closed a number of times, and later re-opened since the loan has been on my report. When I pulled my credit report it does not show the date the account became delinquent, which has been well over 7 years I never made payment on this student loan account. 

The FCRA Compliance Date is the official beginning of first date of delinquency ( DOFD ) which can not be changed once an account is charged-off. The 7-year clock begins 180 days from the time you FIRST missed a payment. Once a charge-off or collection account reaches seven years the credit bureaus must purge the account and it will no longer appear on future credit reports. This date from which the collection must be removed is informally referred to as the purge from date. 



The Fair Credit Reporting Act states : The 7-year period shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity ; charge to profit and loss, or similar action. 

Creditors can charge-off an account 180 days after the first date you missed a payment. The date you became delinquent begins the Aging process and once the debt has matured 7.5 years, it must be deleted from your credit report. 

Some creditors and debt collectors will report to the credit reporting agencies a more recent status date, thereby extending the negative reporting of the charged-off account. This illegal practice will hurt your credit score. 

Re-Aging a delinquent account is a serious violation of the FCRA. Once the original creditor reports the FCRA Compliance Date to the credit reporting agencies, it is set in stone. This date can not be changed or updated under any circumstance. 

XXXX has not provided any information about when the account became delinquent, and further more the account is showing closed XX/XX/XXXX, with a balance of XXXX dollars. The account was previously closed with a balance of XXXX dollars on XX/XX/XXXX, and prior XXXX has opened and closed the account with incorrect balances. This is affecting my score tremendously, XXXX attempting to re-age this old account is against the FCRA and the account needs to be removed. I also need them to provide the accurate date of when the account first became delinquent and 7 years from that date is when the account should be removed. Each time i try to have the validated I am sent a bill, THIS IS NOT VALIDATION.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation