Consumer complaint received 2023-08-06
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Hello, my name is XXXX XXXX and XXXX have been calling Equifax for more than XXXX weeks attempting to have my credit score accurately updated from XXXX to XXXX primarily because Equifax is using old outdated information on my credit report. Instead of using updated real time information that indicates I sold my home on XX/XX/2023 and payed off XXXX loans, in addition to paying off more than $ XXXX in credit card debt. For a total of $ XXXX in debt paid off. Both of the other XXXX XXXX XXXX XXXX XXXX and XXXX have already updated my credit report SCORE to approximately XXXX, but Equifax just reported to XXXX XXXX that my credit score is only XXXX today. Why is Equifax inaccurately reporting a low credit score, that is preventing me from purchasing a new home using my XXXX benefits? This action is not fair and Equifax inaccurate credit reporting to XXXX XXXX on XX/XX/2023, prevented me from obtaining Pre-qualification to purchase a VA mortgage. I have repeatedly called Equifax to dispute my credit score but each time I get nothing but the runaround. I am currently living in temporary housing in a hotel because Equifax has refused to update my credit score. There is no way my credit score should be below XXXX after paying off {$300000.00} in debt which included selling my previous resident and paying off a {$270000.00} mortgage 28 years early. Not only that my income has increased by more than $ 2700 monthly because I started a new job with the state of Texas. However, Equifax has chosen to rely on inaccurate information from it's location at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, IA XXXX and discriminated against me by failing to properly vet my credit history using reliable sources instead using old, outdated data from it's partner XXXX. As a partially XXXX veteran I shouldn't be penalized by for paying off my mortgage early and paying off thousands of dollars in loans. Not only did I pay off my $ XXXX mortgage early with XXXX XXXX I paid off unsecured loans with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX more than $ XXXX with another unsecured loan with XXXX XXXX XXXX XXXX XXXX Paid off thousands of dollars in credit card debt, but somehow Equifax still has my credit score below XXXX. Equifax has chosen to use an inaccurate, computerized, flawed system of issuing my credit score instead of basing my credit score off factual information from my credit history. The fact that during my XXXX years of mortgage history I was only late XXXX or XXXX  times and my most recent late payment in XXXX of this year occurred because I had covid. Equifax has negligently failed to verify the accuracy of my credit information. Equifax has taken no action to ensure that the data relating to the credit information maintained regarding my credit score is accurate. There is no way the other XXXX credit reporting agencies has mistakenly evaluated my credit score as XXXX, but Equifax has consistently, unfairly, and inaccurately reported my credit score below XXXX. Equifax intentionally failed to property evaluate my credit score and credit worthiness based on the fact that I payed off approximately {$300000.00} in mortgage loan, unsecured loans and credit card debt on XX/XX/2023. Furthermore, I got a new job that pays more than {$2700.00} thereby increasing my income to more than $ 9000 monthly.

Company response to consumer: Closed with non-monetary relief