Consumer complaint received 2018-11-13
Company: Glass Mountain Capital, LLC
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I have been repeatedly called via robo calls from this number that I was only able to ID as a LAN line in XXXX XXXX, CA with XXXX XXXX XXXX XXXX XXXX CA. I had no idea who it was. When I tried to call it back no matter the hour it always said " all circuits are busy, please try your call again later. '' That told me it was a scam. So I reported the repeated calls to the FTC and FCC. Finally today since I was off for the XXXX XXXX XXXX, they called again at XXXX XXXX. I was XXXX & answered the phone. I was determined to find out who it was & let them know I plan to sue them if I receive another robo call with no voice mail to ID the caller or the reason for the harassing calls. The caller ID himself as XXXX XXXX from Glass Mountain Capital LLC. I have no idea who that is. The first thing he did was verify he was talking to me. I said yes. Then he began asking me for more personal info for which I rudely refused to give him! I don't know who he is I'm not giving him squat! He's not dealing with an amateur! He said he had to read from a script in order to tell me why he was calling. I said NO, he had 60 seconds to state his case or be hung up on. I'll give him credit he endured my abuse because I was mad. He failed to make his case, I told him not to call me again or I would sue them. I've received NO written correspondence from them ever or their client whoever that is. I had to look them up on line, then found a link that said they were a debt collector & that I could sue them. The attorney I spoke to verified they are in fact a real company & a collection agency. I told him the same thing I'm telling you. He said to call him back if they violate any of the laws. He did say they shouldn't be robo calling me but they have been! Here are the dates/times I've been called : XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX & XX/XX/XXXX XXXX XXXX. For this to have been going on as long as it has they had plenty of time to send me USPS correspondence. That in itself is a violation of the Fair Credit Act! These collection co. 's put you on the robo call list, don't leave voice mails, ring your phone on a daily basis with harassing calls, never send you any written correspondence as they are legally required to do, but then expect you to be willing to talk to them and pay them?! I never ever ever pay collection companies a dime! If the creditor can not contact me to work out the details of payment then they don't deserve to be paid! I have some creditors who've proven to be difficult and unwilling to work with their customers but I don't know who hired this one. Since XXXX said he wasn't permitted to tell me & I refused to listen to his script, then I don't know who this is. Whoever it is I'm citing the creditor for violating the law too. They too never sent me any written correspondence to let me know there was a problem. So they too are at fault.

Company response to consumer: Closed with explanation