Consumer complaint received 2018-08-03
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Im due to unfortunate events I had a mishap with the law and I got XXXX  out through XXXX XXXX   XXXX and from what I know they are not supposed to charge me without my authorization thats why they kept telling me to call them back when Im ready to make a payment so then they can process it but unfortunately I guess since I wasnt paying fast enough or I wasnt paying in time they took it upon themselves to charge my card and when I called Chase Bank and let them know that there was an on authorized charge they told me that im due to unfortunate events I had a mishap with the law and I got XXXX  out through XXXX XXXX XXXX XXXX and from what I know they are not supposed to charge me without my authorization thats why they kept telling me to call them back when Im ready to make a payment so then they could process it but unfortunately I guess since I wasnt paying fast enough or I wasnt being in time they took it upon themselves to charge my card and when I call Chase Bank and let them know that there was an on authorized charge they told me that I will I will have to personally take it up with the company because since I dealt with them before then the transaction is the XXXX meant which I dont understand because the time I dealt with them before to make the payment was for that payment to only it was not for an automated continuous withdrawal of any sort so it was for that one time payment and the car should not have been used for any other transactions unless I told him it was OK and Wish I did not and when I tried to explain that to the escalations department they told me that I authorized charge because I gave them my credit card information in the beginning. I thought XXXX is how many times the company has my credit card information theyre not allowed to charge it without my verbal OK or a signature or some sort of verification saying that it was OK to charge my account but I did not do that of any sort and now I can not get my money back because Chase is kind of refusing to investigate because they said that the only option I have is to go ill with a company myself when I thought Chase investigates all inquiries about a claim and I filed a claim against them. 

So why is chases escalation department refusing to investigate a claim that so why is chases escalation department refusing to investigate a claim that if they called to get a signature or a verbal recording of my authorization Had no verbal recording of my authorization nor had a written confirmation of my authorization so therefore it was an authorized and yet Chase wont investigate or maybe they are investigating but the officer or the representative that I talked to told me specifically that I would have to deal with them by myself because Chase is not going to look into it because I dealt with this company before that company has the right to charge my account whenever they want without my authorization which is not right.

Company response to consumer: Closed with explanation