Consumer complaint received 2023-08-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
It seems that of the issues that were reported by other people, all of them besides opening an account pertain to my problem. I had them with Bank Of America for almost 22 years before noticing or realizing something shady was going on the end of XX/XX/2023 my XXXX seem to be hacked as it said, I had purchased multiple new XXXX, and, this led to funds transferring from Bank of America to XXXX and vice versa. I trusted think of America as I would go in there physically every morning, but once I realized that account was not shut down as it was supposed to be XX/XX/XXXX, and it still isnt, and this had already caused me to be fired from my platform that I worked on. I started to go through the charges and reversals, and reversals over and over. I was going through these because if everything was being refunded, I dont understand why my account was still super negative and growing. Then I saw a {$610.00} charge from Bank of America, while they were supposed to be investigating and helping me from my hacking. I hadnt noticed it right away so when I did question them, they then said they use that money to pay my business credit card Which didnt happen the very next day they applied {$610.00} to that account, but made no payments or anything to help me and I dont know if they were going to Even use it there. The XXXX I met with each morning told me he suggested I try another bank because he said that would happen again. It also was causing huge problems and still I havent recovered at all from the negative. This caused and still is in negative as my rent for three months XXXX XXXX and XXXX was deposited into this account that I closed XX/XX/XXXX. I dont understand why they would continue to allow that to go in, his account kept going more negative and eating up my rent money and causing me that late fees as well. Who knows how many times in 22 years theyve taken money that I did never notice because I totally trust in my bank matter how many times I look at just that hacking bank statements They keep reversing the charges and then Im reversing them but Im only charged never credited. Sometimes I can count three times for the same charges. It really has been so overwhelming and I had no idea this lawsuit was even happening I just thought who am I to question a big company like Bank Of America even though its pretty black and white sea they were taking money and not helping me when I needed them to help me the most. All my accounts are so far negative and ruined my credit because of my credit utilization going through the roof. This just literally has ruined everything. Ive worked so hard for in my life because Im so set back now. Just trying to recover, but XXXX didnt help either. They kept apologizing for my delay thanking me for my patience while they investigated and then they just simply said they were closing my account and closed it with no responses back. Its been madness and I didnt know who to turn to in this matter whatsoever.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation