Consumer complaint received 2023-11-15
Company: ALLY FINANCIAL INC.
State: AR
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XXXX of 2022 I logged into my Ally auto account to make XXXX payments, the one that was 28 days late and the one that was due at the time. There was a message stating that Ally has a payment plan that might help. I opened the message, however not sure about it. I contacted Ally. I stated that I was about to make both payments, when I noticed the payment option. He said yes if I wanted that he could take the late payment and spread it out over the next several months and my next payments over the next several months would go up by a set amount to cover the payment that was late. I stated thats great and thank you, lets do it. After several months I noticed that I had XXXX total late payments and knew that was not correct. I looked at my payment history on Ally website as well as cross checked with my checking account to verify what I already knew. I then contacted Ally several times before I got a person that I could talk with. The Ally employee then told me that yes I made all the payments on time, however, due to accepting their payment plan the original payment was considered late each month until the total of the original payment was completed and that that amount of months was determined by the amount that Ally set as additional money to be applied to each month. The total amount of months equal to XXXX and during that time some were considered 30 days late and some were considered 60 days late. I explained first of all I was never informed that my credit would be ruined by excepting that payment plan and if I was I would have rejected it. I was on the website to pay both payments and was only deterred by the website offering payment plans that could help. I have XXXX vehicles financed through Ally and its very clear that other than a few payments during COVID everyone had been made on time and in fact they can clearly see that my only late payments were in fact during their payment plan that they offered me. The rest of the payment were all on time and in good standing with the exception of the few during Covid. I asked them if they would please remove the late payments that occurred during the payment plan only. They stated they would send in the question and mail me my results. I have not heard back and have not received a letter. I also files XXXX separate disputes with credit monitoring companies and they were both answered with the same thing. That is a ridiculous payment plan if it in fact causes all payments to be late and nobody would agree to that if fully and correctly informed. The only people that a payment plan like that helps is the company that provides loans, because they can charge higher rates based on a poor credit history. If those payments were removed as late my credit score would be well above XXXX and my rates would be much better. Its effecting my ability to receive good loan rate and gives the perception that Im unreliable as a customer. I just want the late payments changed to on time. I am in good standing with Ally on both auto loans and would just like to see some appreciation as a customer instead of of an, Im sorry theres nothing we can do. 
Thanks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation