Consumer complaint received 2023-11-22
Company: Nelnet, Inc.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Problem with product or service terms changing

Complaint:
Initially, I was denied XXXX  scholarship due to being an hour short of class credits after following instructions given by my academic advisor. I maxed out my student loans and STILL had to borrow $ XXXX elsewhere. The interest rate on my loans are already ABSOLUTELY OUTRAGEOUS!! I graduated XXXX years ago with my XXXX  in XXXX XXXX and $ XXXX debt in US FED ED loans.

The US Department of Education migrated/sold my student debt to NelNet from Great Lakes recklessly with zero consideration for my credit impact. Since XXXX, my credit score has dropped XXXX points! 
I initially had one student loan account. They opened up TEN!!

My credit changes now read : -Between XX/XX/XXXX and XX/XX/XXXX, your US DEPT . OF EDUCATIO student loan account balance decreased by {$40000.00} from {$40000.00} to {$0.00}. 

-On XX/XX/XXXX, your US DEPT . OF EDUCATION student loan account was closed. 

-Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX. 

***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** THEY REMOVED MY ONE ACCOUNT ( BAD FOR MY CREDIT SCORE ) AND THEN ADDED TEN INDIVIDUAL ACCOUNTS ( BAD FOR MY CREDIT XXXX )!

Company response to consumer: Closed with explanation