Consumer complaint received 2020-03-04
Company: Ocwen Financial Corporation
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On or about XX/XX/XXXX, my mortgage was transferred form Ocwen Loan Servicing to PHH Mortgage Services. Since my account has been transferred to PHH there has been gross negligence with the processing of my monthly payments. I have made a total of nine ( 9 ) payments from that date to PHH. However, there has been a lot of confusion and back and forth with PHH locating and posting my payment in a timely manner. 
Upon reviewing my credit report from all three credit bureaus, XXXX, XXXX  and XXXX XXXX, I found that PHH has been incorrectly reporting most of my monthly payment amounts and balances. I have given them every opportunity to investigate this matter and correct their wrong doings, but they continue to report to the credit bureaus that the information they reported is accurate. I made two ( 2 ) online payments from XX/XX/XXXX-XX/XX/XXXX for {$810.00}, but the actual payment amount reported for XX/XX/XXXX on my XXXX report is missing the amount I actually paid ( {$810.00} ), and they reported the same balance amount of ( {$100000.00} ) for both the months of XX/XX/XXXX-XX/XX/XXXX. Subsequently this error has caused the majority of my monthly balances to be reported incorrectly to XXXX, and potentially other credit bureaus. The information on my XXXX  report shows that PHH reported and updated incorrect information to the credit bureaus despite the balance and payment information on my updated monthly mortgage statements. These statements show the correct dates that my payments were received versus the untimely dates that they used to apply my payments. Secondly PHH has carelessly misplaced my XX/XX/XXXX payment, and after days of going back and forth with them they found my payment that was received on XX/XX/XXXX, but was not applied to my account until XX/XX/XXXX. I was assured by the Escalation Manager, ( XXXX XXXX ) that my credit would not be adversely affected, because it was their error. Also my XX/XX/XXXX payment was received in a timely manner, but my payment was somehow lost or returned, and after a lot of back and forth I was assured by the Escalation Manager, ( XXXX ) that my credit would not be adversely affected, because it was their error. After all was said and done a stop payment was put on that XXXX payment, and new payment was sent out to PHH, and received and applied to my account on XX/XX/XXXX. In addition to the harm that PHH has already caused my credit, they continue to report inaccurate information. My payment information on my XXXX  report states my actual payment reported for XX/XX/XXXX, was {$1700.00}. This is incorrect, because one ( 1 ) payment for {$880.00} was made to my account in XX/XX/XXXX, and it was received on XXXX and applied on XX/XX/XXXX. PHH has been reporting wrong information that has adversely affected my credit and any services that I have currently and previously applied for. Also services that I currently receive that were under review for renewal or increases were unfairly or unfavorably impacted. I have worked hard to have my credit in good standing and they have managed to destroy that single handed. It is egregious and predatory for PHH to believe that they can continue to cause harm and not be held accountable for their wrongdoings.

Company response to consumer: Closed with explanation