Consumer complaint received 2020-04-10
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
A settlement offer was made by XXXX XXXX to me in XX/XX/XXXX in the amount of {$3700.00}, offer was accepted pre-mediation. Prior to this, I mailed in a mediation request form, XXXX contacted me, offered this amount due to past checking and savings accounts opened which were not authorized by myself. The accounts were opened by Wells Fargo reps in order to meet unrealistic sales goals. According to an email from XXXX, payment was supposed to be received on or around XX/XX/XXXX, it is now XX/XX/XXXX, no payment received. Additional complaints were filed since, Wells Fargo has replied by sending additional mediation request form, a total of five filled out and send it, most of which were denied.. The last mediation rep, XXXX XXXX, replied stating a check was sent in which case I did not receive it as I've stated numerous times prior in past complaints.. Further, he stated he is not a handwriting expert but he claims I had signed it when again, it was not received, contradicting himself. He also denied any information reported to third parties such as XXXX ( XXXX XXXX XXXX ), a  letter received that day on XXXX stated otherwise.. It appears offer made by XXXX XXXX was low-balled as I've spoken with other current and former Wells Fargo customers whom have received more with lesser damages than myself ... XXXX also denies this but was unable to show me anything proving offer was " in line '' with others.. Needless to say, nothing resolved with him, I then requested to speak with someone in charge ... .XXXX XXXX reached out in re and we've been messaging ever since. A fraud investigation in regard to lost check was made, have not heard outcome of it, a XXXX called me in re, was advised of source of check and reason it was issued..He has not reached out since.. It appears Wells Fargo will not reissue check, honoring their settlement offer, numerous CFPB complaint have been filed in regard to fraud check issue ... A total of four different reps have replied including a XXXX XXXX, XXXX, XXXX, a last rep by the name of XXXX. All four reps use the same bogus line, " Wells Fargo has made numerous efforts to resolve my concern, exhausted all resources '', I can assure the CFPB this is a lie as non of the reps mentioned above have detailed one such attempt which might include reaching out via phone, email, or otherwise ... If they had, they would mention it in replies which they have not.. There was no reply to complaint filed prior to this, number XXXX, no attached response.. However, I can assume such reply, if given, includes the same bogus form response detailed above. Currently, a mediation session is scheduled, however, the issue of fraud check remains unresolved. Failing to reissue check, I request Wells Fargo provide proof of whom and where it was cashed. I have attached copies of check in question as well as fraud affidavit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation