Consumer complaint received 2023-03-15
Company: U.S. BANCORP
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
When I opened the US Bank account I charged an item. I never received a statement or payment request. I sent in {$35.00} anyway. They sent me late fee charge. I complained and they reversed the charge. Their 1st they came back with a late fee-weird. They never sent me paperwork for bills/min. payment so I continued to send {$35.00} per month. 
I transferred credit card funds from another card. They were suppose to give me a year before any interest, they violated that & again no paperwork that they implemented the transfer early. All of a sudden they are saying I owe them over {$500.00} and created all these false charges and late fees. My debt went from XXXX to XXXX. I submitted a XXXX complaint. They tried to intimidate me with sending books of paper, more than 50 pages at a time saying I owe them all this money. This is onlyXXXX I have no other cards and have a XXXX credit score. Then they attacked my credit score 1st took it down to XXXX then attacked it again so it is now XXXX without consulting me or communicating with me. I've have had my home over 37 years, I pay all my bills. This company is not sane. After fighting for months they sent a paper if you pay {$76.00} per month we will only charge 4 %, I accepted that but they kept sending books of papers with different amounts of over {$500.00} per months required. I told them I will not be intimidated. They have violated this before and penalized by you. Looks like they continue the same practice to intimidate smaller customers. I have no other bills or companies that would impact my credit score, all bills are paid on time Government Action : XXXX  reports on known government actions involving business marketplace conduct : : CFPB Consent Order On XX/XX/XXXX, the business entered into a settlement with the Consumer Financial Protection Bureau ( CFPB ). The CFPB alleged the business illegally accessed its customers credit reports and opened checking and savings accounts, credit cards, and lines of credit without customers permission. The CFPB found that U.S. Bank violated the Consumer Financial Protection Act, the Fair Credit Reporting Act, the Truth in Lending Act, and the Truth in Savings Act. Under the terms of the settlement the business paid a {$37.00} XXXX penalty to the CFPB, and the CFPB will deposit it into the CFPBs victims relief fund. The business is also required to develop a plan to remediate harmed consumers by returning all unlawfully charged fees and costs, plus interest. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link. 

U.S. Bank provided the following response : " This settlement related to legacy sales practices involving a small percentage of account dating back to XXXX. Since XXXX, the Bank has made process and oversight improvements that have been effective in addressing these sales practices concerns. The concerns were focused on opening checking and savings accounts, credit cards, and premier and reserve lines of credit without customers permission. The accounts at issue were consumer, not business or institutional, accounts. The action by the CFPB closes out a 5+ year investigation. We are pleased to put this matter behind us. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief