Consumer complaint received 2023-08-18
Company: Credit Fresh Holdings Inc
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Charged fees or interest you didn't expect

Complaint:
To Whom It May Concern, I am writing to file a formal complaint against CreditFresh, a financial institution that provides line of credit services. I am deeply concerned about their unfair and deceptive billing practices that have had a significant impact on my financial well-being. 

Description of the Issue : On XX/XX/2020, I opened an account with CreditFresh, for a line of credit. Since then, I have consistently made timely payments as required by the terms of the agreement. However, I have repeatedly encountered unjustified and exorbitant " Billing Cycle Charges '' that are added to my account on a regular basis. These " Billing Cycle Charges '' are not adequately explained and are based on a complex formula related to the outstanding principal balance. Despite numerous attempts to seek clarification from CreditFresh, I have not received satisfactory explanations for the imposition of these charges. The lack of transparency and justification for these fees is deeply concerning. My attempts to communicate my concerns with CreditFresh have been met with evasive responses and attempts to deflect the issue. Furthermore, their customer service representatives have provided inconsistent and unsatisfactory explanations for these charges, leaving me feeling frustrated and exploited. Actions Taken : I have sent multiple emails to CreditFresh, expressing my concerns about the unfair " Billing Cycle Charges '' and requesting detailed explanations for their imposition. I have received responses from CreditFresh that attempt to rationalize these charges but fail to provide a clear and transparent explanation for their calculation. I have requested that these charges be removed or substantially reduced, as they constitute an undue financial burden and are not adequately justified. I have expressed my intention to close my account with CreditFresh if these unfair billing practices are not rectified. I have taken the necessary steps to protect my rights as a consumer by seeking clarification, advocating for fair treatment, and attempting to engage CreditFresh in resolving this issue. However, the lack of appropriate responses and actions from CreditFresh has left me with no choice but to escalate this matter. I am sharing this complaint with the Consumer Financial Protection Bureau in the hope that appropriate action will be taken to investigate CreditFresh 's unfair billing practices. I believe that these practices not only harm individual consumers like myself but also undermine the principles of transparency, fairness, and ethical conduct within the financial industry. I kindly request that the Consumer Financial Protection Bureau initiate an investigation into CreditFresh 's billing practices to ensure that consumers are treated fairly and that deceptive practices are addressed promptly. Thank you for your attention to this matter. I look forward to your response and any further steps that may be
taken to address this issue.

Company response to consumer: Closed with explanation