Consumer complaint received 2019-05-02
Company: I.Q. DATA INTERNATIONAL, INC.
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I was a resident at XXXX XXXX XXXX in XXXX, TX up to XX/XX/XXXX. I requested ( on XX/XX/XXXX as provided in my Notice to Vacate form ) to do a walk-thru on XX/XX/XXXX as I was relocating to another state and no one was available to do the walk-thru when I was ready to hand over the keys per XXXX, a leasing professional at XXXX XXXX XXXX. I eventually received a letter from a debt collection agency called I.Q. Data International, Inc. ( dated XX/XX/XXXX on the letterhead ) around XX/XX/XXXX stating that I owed a remaining balance of {$150.00}. I did not receive this letter quickly because the mailing address that the debt collection agency sent it to was the XXXX XXXX XXXX  address I moved out from ; the letter was eventually forwarded to my correct mailing address where I relocated to. 

I contacted XXXX XXXX XXXX via email to get more information because I never received any information from them prior to this letter from the debt collection agency, even though I gave them my correct forwarding address at the time as shown on the Notice to Vacate form. XXXX with XXXX XXXX XXXX  responded to my emails and provided 2 documents : ( 1 ) a Move Out Statement dated XX/XX/XXXX and ( 2 ) a Cost Estimate from XXXX. XXXX XXXX dated XX/XX/XXXX showing a {$150.00} estimate. However, I did not receive Move Out Inspection documentation. The Move Out Statement showed a {$150.00} charge for an " Ozone Treatment per Estimate '', which XXXX mentioned via email was for an alleged food odor in the apartment. I thoroughly cleaned the apartment unit and there was no food odor when I handed over the keys ; I do not smoke and do not have any pets either. In addition, I.Q. Data International , Inc. reported this " debt '' to the credit bureaus and damaged my credit score. I have disputed this debt with I.Q. Data International with documentation I sent via certified mail dated XX/XX/XXXX. 

I requested further documentation from XXXX and the community manager XXXX to show me proof that there were actual damages to the unit and that treatment was necessary, such as a chemical test. I also did not receive an actual invoice for the ozone treatment to show that the treatment was actually performed on the unit. I did not receive any replies to my requests even after following-up via email on both XX/XX/XXXX and XX/XX/XXXX. After further reviewing the documentation I received directly from XXXX XXXX XXXX, I have concluded that the charges appear to be fraudulent by XXXX XXXX XXXX. This is due to the fact that the provided Cost Estimate from XXXX. XXXX   XXXX  is dated after the Move Out Statement, and the Move Out Statement clearly specifies in its line item description that it is " ... per Estimate. '' This would not be possible as the estimate was not created until after the Move Out Statement documentation was created. Similarly, it appears that XXXX XXXX reported this charge without an estimate to the debt collection agency because the date on the estimate is after the date on the debt collection agency 's letterhead that I received.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation