Consumer complaint received 2018-05-24
Company: WELLS FARGO & COMPANY
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXXto XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXXt. Since then, I have had XXXX XXXX and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XX/XX/XXXX: I was granted Social Security XXXX. 
XX/XX/XXXX: I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX and developed many complications. 
XX/XX/XXXX: XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXXto XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage.

Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX: I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX  and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk.

With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk.

With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX: I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX   and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX   and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became permanently XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX   and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX: I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage.

Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX: I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX   and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage. 




Statement of Complaint to the Consumer Finance Protection Bureau I am the victim of Wells Fargos gross predatory lending. Here are the details of how that happened. 
Background. I purchased my home XX/XX/XXXX for {$75000.00}. I paid my mortgage every month, with one exception which was when I needed to replace my roof. At that time, I paid of the mortgage on time and the remainder later in the month. 
XX/XX/XXXX : Due to a work-related XXXX XXXX XXXX XXXX XXXX XXXX, I became XXXX   XXXX and began collecting Workmans Compensation immediately. Previously, I worked as a XXXX XXXX at several hospitals and health-related facilities. I also was a faculty member of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX : I was granted Social Security XXXX. 
XX/XX/XXXX : I became eligible for health insurance through the Veterans Administration as I am the widow of a veteran killed in the XXXX XXXX. 
XX/XX/XXXX : I was hospitalized for a serious XXXX XXXX XXXX XXXX XXXX. Since then, I have had XXXX XXXX   and developed many complications. 
XX/XX/XXXX : XXXX XXXX contacted me to consolidate my debt and refinance my mortgage, which I did. 
XX/XX/XXXX : A Wells Fargo agent approached me to refinance my mortgage at a reduced rate of 5.75 % for 40 years, telling me that they were trying to help me with my finances due to my ongoing health issues. At the closing, I discovered that Wells Fargo had upped the interest rate to 8.75 %. Concerned that I might lose my home, I signed the paperwork. I was unaware that I had the right to refuse at the time of the closing and also unaware that Wells Fargo had bought XXXX XXXX. 
XX/XX/XXXX to XX/XX/XXXX : I repeatedly petitioned Wells Fargo to lower my interest rate, but the company continued to deny my requests. After consulting with a New York state loan officer, I learned that although I would quality for a VA mortgage, the VA can not loan for more than 100 % of the current assessed value of the property ( {$110000.00} ). 
XX/XX/XXXX to XX/XX/XXXX : I was forced to file for chapter XXXX Bankruptcy which was granted in XX/XX/XXXX. At that time, my attorney advised me not to reaffirm my mortgage debt. However, I continued to pay the mortgage in order to keep my home. Wells Fargo overstated the assessed value of the property when it wrote the second mortgage. In the first 8 years of the current mortgage I have paid approximately {$48000.00} in interest. I am XXXX-years-old and plan to stay in my home living independently for whatever time I have left. However, Wells Fargos manipulation has put me at risk. 
With the interest that kept accumulating, there was no way for me to ever pay off the mortgage. Discouraged, in XX/XX/XXXX, I stopped paying the monthly mortgage and interest. After more than 29 years of paying my mortgage, I now owe more than {$190000.00}, thus making me {$80000.00} upside down in my mortgage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation