Consumer complaint received 2022-06-12
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
XXXX XXXX XXXX XXXX TD Auto Fraud Department XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX refuse to provide last name XXXX XXXX, NY XXXX XXXX XXXX, Finance Manager XXXX Fraudulent / Altered Loan Application I am reaching out to your department because I have exhausted every attempt to reach an agreement with either XXXX XXXX XXXX to Flat Cancel a car loan or with TD Bank Auto Fraud Department to Revoke the car loan which both business are very much aware was acquired with a fraudulent and altered application. 

Before I became aware of the Altered loan application. Just by chance I first became aware that an additional {$12000.00} plus dollars amount that was added to the price of the vehicle of {$42000.00} to finance the loan, had nothing to do with the explanation ( XXXX XXXX XXXX XXXX ) gave me XXXX XX/XX/2022 when I asked him for a dollar amount breakdown as to why the loan had increased by so much. His explanation was that that additional {$12000.00} was in relation to the taxes, car insurance, and loan finance when in reality the additional {$12.00} XXXX plus dollars were added dealer fees. 

After I exposed XXXX and the dealer of their failures of full disclosure and lies, and in addition to the more serious situation I have also become aware that they presented a Fraudulent / Altered loan application to obtain the loan in my name. 
XXXX XXXX asked me to come back to the Dealership on XX/XX/2022, that they would Flat Cancel the car loan. However, they lied again. When I visited, they wanted me to sign a non-dispute loan form. Which I refused. 

After XXXX refused to Flat Cancel the Fraudulent loan. I called TD Bank Financing Fraud Department on XX/XX/2022. I communicated with a XXXX XXXX XXXX he refused to provide his last name ) I informed him that they needed to Revoke a car loan contract assigned to them by XXXX XXXX XXXX under my name, for the reason that I discovered that the loan application presented by XXXX XXXX has been altered by them. 

After a few backs and forth phone calls, between XXXX XXXX and myself. He informed me that it would take over two weeks to clear the loan issue because he would need to contact the officer who deals with that area. However, to my surprise he called me back 20 minutes later from a different phone number to inform me that he had talked to the XXXX XXXX XXXX or XXXX and that XXXX  had agreed to process the Flat Cancel loan and it would take about two days to process. The Flat Cancel loan was never processed. 

I called back XXXX XXXX on XX/XX/2022 and questioned him as to why the cancel loan was never processed. I also did address that as a banker he must be aware that altering a credit application is a crime which should be sufficient reason to Revoke the car loan and that I refused to take any part of it and want out of this loan transaction. 

XXXX XXXX became defensive and hostile and denied that he previously spoke with the XXXX or XXXX. He then responded I am done I can not help you and hung up the phone. 

( Just want to add that during our conversations he called me from two different numbers which I found suspicious. 1st from the fraud dept no. XXXX, then he call me back from a 2nd no. XXXX ) I accidentally discover the altered fraudulent application when I called TD Auto Loan Customer service and requested a copy of the loan application because XXXX the finance manager, never supply me with a copy. The salary on the application was listed as {$84000.00} yearly when I clearly informed him twice that I was retire with a set income of {$33.00}, XXXX yearly. I was also never asked for any proof of the income. 

Hopefully, you can assist me in resolving this matter. The car has been parked and not being used since XX/XX/2022. All of the above took place between XX/XX/2022 the first time I picked up the Vehicle and XX/XX/2022, the 2nd time I pick up the vehicle again because the Police ordered them to return it back to me because they had confiscated the vehicle without authorization during my visit to their dealership on XX/XX/2022. 

I have sent emails complaints to TD Bank customer Service and have sent Certify return receipt mail to XXXX XXXX. No one has responded to correct the crime committed. 

I have various PDF files noting in more detail the various back-and-forth conversations with TD Bank, and XXXX  certified if needed. 

I am hoping you can help me or at least direct me to the correct department that could assist me. 

Thanking You in Advance for your Assistance

Company response to consumer: Closed with explanation