Consumer complaint received 2021-05-20
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Dear Wells Fargo, I am reaching out with regard to CFPB Complaints # XXXX and # XXXX, and also with regard to Cashier 's Check # XXXX ( Acct # XXXX ). 
The Complaints and Checks concern a matter in which I had alleged a Wells Fargo bank teller had pocketed a cash deposit instead of reporting it to my account. Initially, branch manager XXXX XXXX of this location denied any wrongdoing, and had even denied me being at the branch on the day I claimed to have made the deposit. 
Shortly thereafter, I informed my local police department who was able to confirm my presence on the stated date. Wells Fargo, as a company, then denied any wrongdoing, and quietly sent me an electronic credit for the amount in dispute. 
A couple of days ago, I had received a check ( aforementioned ) in the amount of {$50.00}, with an explanation that it is from a settlement with the CFPB in regard to malicious and horrible business practices. 
This is not, however, an agreed personal settlement that was reached with me. 
-- I conclude that Wells Fargo 's sending of this check constitutes evidence, on first-sight, that Wells Fargo understands it's behavior was wrong - or at least that Wells Fargo understands that it's behavior was not right. 
However, Wells Fargo has not admitted to me, that Wells Fargo 's behavior was wrong at any point in time - at one point, a local Wells Fargo executive called me from an unlisted number, and began to harass me based upon his finding of my XXXX profile and other social media profiles. 
Wells Fargo still maintains no wrongdoing. 
-- As I have mentioned before, my local police department and the local field office of the Federal Bureau of Investigation have both been informed of the aforementioned events. 
While a police department and/or federal enforcement agency handles criminal allegations, my writing to you today ( as described below ) is to resolve the personal matter through private, binding arbitration - as indicated by your XXXX. 
-- Due to the aforementioned items, I am re-filing my CFPB complaint, and am demanding resolution of this aforementioned dispute via binding arbitration through the American Arbitration Association. 
The dispute boils down to whether or not the employee embezzled customer funds, and whether Wells Fargo 's responses thereafter were an equitable resolution of the inqury/complaint. Please note that I have evidence of my accusations, and will present such evidence to the American Arbitration Association if arbitration is requested to resolve this dispute by Wells Fargo. 
-- However, in lieu of arbitration, I am willing to accept a {$1000.00} settlement offer from Wells Fargo, and am willing to forgo a determination of Wells Fargo 's guilt or innocence. 
However also, if the settlement offer is rejected, I am/would-be requesting a dispute value of {$100000.00}, which is equivalent to the maximum fine imposable for bank employee a sustained criminal allegation theft/embezzlement < {$1000.00}. This amount demanded is only and solely, to resolve the private dispute between myself and Wells Fargo. 
-- -

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation