Consumer complaint received 2023-01-06
Company: JPMORGAN CHASE & CO.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Case # XXXX Regarding : Wire transfer for {$25000.00} on XXXX was a complete scam. 

XXXX of Events : XXXX XXXX pm Receive a text : XXXX Chase Bank : Are you attempting to make a transfer for the amount {$2000.00}? Yes, No or help? 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX : Thank you for confirmation. A representative will be contacting you shortly. XXXX ID # XXXX Immediately following the text, I received a phone call from the above number XXXX. The person identified himself as XXXX XXXX XXXX. He provided his name ( XXXX ), Badge XXXX  He then provided the last XXXX digits of my social security number, checking accounts and balance. He had this information already. He knew my ending balance as of XXXX. 

Under the impression that this was Chase Prevention, he told me that he would need to do a Wire Transfer Reversal to protect my account. He was afraid that people would continue to take out money by the thousands. Told me that our account would be safe, would now require two-step authorization and So, on XXXX, we did a {$500.00} " reverse wire transfer '' to the following number : XXXX. This he told us was our " XXXX XXXX ''. This was done in my daughters Account ending in XXXX as he knew my checking ( ending in XXXX ) did not have sufficient funds. 

Number was registered to a XXXX XXXX. I asked who he was, he said head of XXXX XXXX and that the money would be going thru him and sent back to us. All fees waived. Said he would call back tomorrow with the following number : XXXX. Number came up at JP MORGAN CHASE ( I have screenshot ). 

XXXX Receive a phone call from the number shown. Came up still as JP MORGAN CHASE. Verified my name and acct numbers ( last XXXX ). He knew that my limit today was now {$25000.00} so he asked that we sent that money again to XXXX XXXX XXXX Head of Chase Fraud ). 

Says he needs the rest of the money for the wire transfer reversal to protect our accounts and future fraud. 

I transferred {$20000.00} from our savings ( XXXX ) into the CHECKING ACCOUNT ending in XXXX. This is my daughters account which had {$7500.00} in it. 

He then proceeded to tell me to call this number XXXX to expediate the transfer. Told me to tell them it is an emergency, say it is for a special event, so they approve it quicker. I had my wife give permission under the impression it was Chase. 

XXXX at XXXXXXXX XXXX  When I saw that the wire transfer was pending and it said XXXX XXXX, XXXX XXXX, I realized that this was complete fraud, and I was duped. I immediately called Chase to cancel the wire transfer. Told me to go to local branch to have a better chase.

I got to the branch at XXXX XXXX and had my wife on the phone with Chase Fraud to put in a cancel wire transfer request. She answered questions and said we did not know this person, nor did we send more to him ever before. Said it would take XXXX business days. 

XXXX I had my stepdaughter call and she was told they were denied since my wife gave authorization. ( Under false pretenses ). Said they put in for a wire reversal case. To check Chase app for secure message status. 

XXXX Called Chase to check status, the first lady was totally not understanding the issue. We were not given any secure message status. Was transferred. XXXX told us that it is still being investigated and we will hear soon. They are attempting to get money back from other bank. 





Case # XXXX Summary : I was duped out of {$500.00} on XXXX ( from Acct. XXXX ) I was duped out of {$25000.00} on XXXX ( from Acct. XXXX ) Under the false pretense that they were from Chase, and I had to do a wire transfer reversal otherwise money would be lost. 
The person had all our confidential information including bank numbers, bank balances, social security, address etc. 

They called again on XX/XX/22 claiming the first guy made a mistake and needed more money. At this point, I hung up. 

I am really asking for help. This was our life savings. We have been with chase for over a decade. We have a mortgage with CHASE. I am asking, begging for our {$25000.00} minus any fees. The lady from Chase fraud stated that this is the XXXX case she has been dealing with over the last 2 months. I am broken. I am not eating well nor sleeping. I need help. I. I just need some help getting our life savings bank. We were at fault. But Chase also allowed these people access to our accounts and confidential information. I saw that this type of scam was reported a year ago around the country. We never knew about it. I rarely use XXXX. Please help me. We have XXXX kids... I need help and a prayer. Thank you for your time and consideration.

Company response to consumer: Closed with explanation