Consumer complaint received 2021-08-30
Company: JPMORGAN CHASE & CO.
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
I applied for a Chase Slate Visa Platinum account and on XX/XX/2021, I received a denial which I believe is unjust and based on discrimination. I had received numerous pre-screened credit applications from Chase and find it incredible that they would send me as many as five applications then when I apply, deny me the credit card account. I find Chase 's explanation and rationale for denial suspect, given Chase provides no specifics. Chase 's documented Key Factors are general and inaccurate statements to hide your discriminatory intent in my opinion given my credit rating is XXXX and my salary is approximately $ XXXX. Below is my response to Chase 's Key Factors that they use to justify the denial. The reference number from Chase is XXXX. 

Point 1 : My credit rating of XXXX out of XXXX. Why is this score inadequate, please clarify? 
Point 2 : I have made no more than two ( 2 ) other requests for credit in the last 12 months and/or sanctioned or approved no more than two ( 2 ) credit inquires in the last 12 months besides Chase. One was to determine the viability of a potential refinance of my propertys mortgage. Please define why those two are excessive? Define your standard for approval. It seems that Chase is suggesting that the Soft Inquires, that I know nothing about and have never sanctioned is the reason for the assessment, which is not appropriate.

Point 3 : Chase states that I have too many accounts with balances. According to XXXX, I have thirteen ( 13 ) open accounts. Less than fifty percent, six ( 6 ) of those accounts have balances, which includes a mortgage and car note. Define your standard for open balances and does it include mortgages and car notes? What does too many mean? 
Point 4 : I believe the Chase ( Lending Services ) assessment of my credit usage is a blatant misrepresentation. As of XX/XX/2021, I estimate that I have $ XXXX of available credit card credit. I have used no more than {$4000.00} of that available credit. Do the math, thats 2 to 2.5 %. What does Chase calculate my credit usage to be? 
Point 5 : Please explain what you mean by my proportion of loan balances to loan amount is too high because by any measure that is not accurate. 
- with respect to the XXXX XXXX Mortgage It was refinanced within 12 months so the proportion of the loan balance to loan amount is high, notwithstanding the $ XXXX equity in the property. 
-wrt XXXX XXXX XXXX XXXX the balance is less than 50 % of the XXXX amount. 
-wrt the XXXX XXXX XXXX The balance is less than 25 % of the Loan amount. 
-There are no credit cards where my proportion of loan balances to loan amount is above 10 %. Most are XXXX. Therefore, I would like a specific detailed rationale and explanation on why I was denied and am not worthy of the Chase Slate Visa Platinum account and an explanation on why I was sent the applications and why the applications did not expressly say the criterion for approval for the card. 

XXXX XXXX

Company response to consumer: Closed with explanation