Consumer complaint received 2018-06-17
Company: Source Receivables Management LLC
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I left XXXX and moved to XXXX in XX/XX/XXXX. I was informed by XXXX that they would pay for my termination fee. Months later I received a call from Source Receivables Managment collection agency you informed me that the debt got transferred from XXXX to themselves. I explained to them that I would reach out XXXX as they had stated that they would cover the cost of my termination. My husband, a XXXX employee, contacted them and we resubmitted the requested information. On Monday XX/XX/XXXX a representative from Source Receivables Managment collection agency contacted me in regards to the balance and proceed to offer a settlement of {$150.00}. I was truly baffled as I thought this situation was already taken care of. I informed the Representative that I would need to call XXXX and ask him to call me back the following day. The Representative stated he would be out of office but he could call back Wednesday XX/XX/XXXX. 

That same day my husband contacted XXXX and explained what happened and they were able to resolve the issue. XXXX apologized for the inconvenience and issued a {$200.00} payment to myself that would be available in 10-15 days. On Friday XX/XX/XXXX I received a missed call from Source Receivables Managment collection agency. I returned the call and a male Representative, who I later found out to be a supervisor answered. He proceeded to berate me about my non-payment telling me, " Oh come on you have money, you pay bills, you eat, you have a cell phone. How are you living? '' When I tried to explain that my husband pays our bills and that I was able to secure payment for the bill he exclaimed " I don't care you need to pay us now, and you could do whatever you want with the money when you get it. '' He insisted that what I was telling him were lies and kept asking me personal questions about my finances. Prior to hanging up the phone on him, I informed him that he was rude and this tactic was appalling. 

I immediately called back to report him, a young woman named XXXX picked up and transferred me to a man I came to learn was XXXX XXXX. I explained to him what happened and he said " We like to tell people the truth and chances are you have money. My bet is that since this is from XXXX XXXX will not pay and you need to pay us now. '' At this point I felt truly insulted but I still tried to explain to him what had happened. I felt accosted by what he was saying and how he treated me over the phone. Realizing that he was just as or worst than the initial Representative, I asked for his name and informed him I will make a formal complaint and hung up. 

I have done my due diligence and kept this company updated every step of the way. Payment issued by XXXX can only be used for the purpose of paying the previous phone company. Me paying this agency and then getting payment from XXXX would be null and void. I would not be able to use the monies issued to me. I never intended on evading payment I knew that I would eventually receive payment from XXXX so I just kept pursuing that route. I do not believe that verbally attacking me and asking very personal question is any way for a company to act. It is unprofessional and unbecoming. I will pay them once I receive the payment from XXXX but at this point I feel violated and uncomfortable calling this company. I want no further communications with them.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation