Consumer complaint received 2018-02-19
Company: WELLS FARGO & COMPANY
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XXXX XXXX received correspondence from Wells Fargo XXXX # XXXX XXXX XXXX XXXX XXXX XXXX SD XXXX on XXXX. The correspondence was addressed to XXXX XXXX XXXX with a mailing address of XXXX XXXX XXXX   XXXX XXXX XXXX XXXX AZ XXXX. XXXX XXXX XXXX does not live at this address and has never lived at the address. He has never used this address as his mailing address. XXXX XXXX then contacted Wells Fargo customer service department on XXXX at XXXX XXXX and talked to XXXX XXXX. XXXX XXXX asked XXXX what correspondence was in the envelope and XXXX XXXX told him the envelope was not addressed to him and it would be a federal offense if he opened it. XXXX XXXX then asked XXXX XXXX if he could see the correspondence through the envelope. Again XXXX XXXX informed XXXX XXXX that this is a Federal offense to open mail that was not address to him and that he was not going to prison for an error Wells Fargo made. XXXX XXXX than had a telephone conversation with XXXX XXXX and explained that he had received correspondence from Wells Fargo at his residence. Neither XXXX XXXX nor XXXX XXXX had any knowledge as to why this correspondence was sent to XXXX XXXX. XXXX XXXX XXXX and I, XXXX XXXX have a joint checking account with Wells Fargo. XXXX XXXX XXXX does not have a checking or savings account with Wells Fargo and is not affiliated with the joint account of XXXX XXXX XXXX and XXXX XXXX XXXX. A couple of week after XXXX XXXX received the correspondence on XXXX, I XXXX XXXX received correspondence in the mail at the following address and addressed to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX. XXXX XXXX does not live at this address and does not use this address as his mailing address. WHY IS WELLS FARGO USING THE ADDRESSES ON OUR JOINT CHECKING ACCOUNT AND SENDING XXXX XXXX XXXX CORRESPONDENCE TO US? WELLS FARGO HAS ALSO FORWARDED THIS INFORMATION TO THE IRS USING THE ADDRESS OF XXXX XXXX XXXX  XXXX XXXX XXXX XXXX AZ AND XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX. 
PLEASE EXPLAIN TO US HOW THIS INCIDENT HAPPENED AND WHAT STEP YOU ARE TAKING TO MAKE SURE THIS DOES NOT HAPPEN IN THE FUTURE. 
HERE ARE SEVERAL PREVIOUS MISTAKES WELLS FARGO HAS MADE ON XXXX XXXX AND XXXX XXXX ACCOUNTS. WELLS FARGO SET UP A DIRECT DEPOSIT FOR XXXX XXXX XXXX CHECK TO BE DEPOSITED IN XXXX XXXX ACCOUNT IN ERROR AND NOT XXXX CHECKING ACCOUNT SHE HAD WITH HER HUSBANK XXXX. ANOTHER ERROR, WELLS FARGO REMOVED {$3000.00} FROM XXXX XXXX SAVING ACCOUNT IN ERROR. THE {$3000.00} WAS TO BE REMOVED FROM THE JOINT ACCOUNT OF XXXX AND XXXX XXXX. ANOTHER ERROR A LETTER WAS SENT TO XXXX XXXX ADDRESS IN AZ THEY AT CD HAD BEEN RENEWED FOR XXXX AND XXXX XXXX IN THEIR NAMES. XXXX XXXX HAD NOTHING TO DO WITH THIS CD BUT THE INFORMATION WAS SENT TO HIM. 
I closed the joint checking and savings accounts in the names of XXXX and XXXX XXXX we had at Wells Fargo and we are now banking at another bank. 
WHY IS WELLS FARGO CONTINUING TO MAKE THESE ERRORS, TIME AFTER TIME, AFTER TIME, AND AGAIN AND AGAIN? PLEASE SEND A LETTER TO XXXX XXXX AND MYSELF EXPLAING WHY THESE ERRORS WERE MADE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation