Consumer complaint received 2020-01-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Please see 15 U.S.C. 1601 section 303 regarding Capital One Bank, XXXX XXXX XXXX and MasterCard being a  creditor. 

Capital One Bank are refusing to issue a Chargeback and process the dispute with XXXX under MasterCard Chargeback guide under charge back code 4840. And are refusing to submit the attached document to MasterCard to review the dispute under MasterCard Guidelines according to chargeback code 4840. Please see the attached MasterCard guide page 96-100 pursuant to 15 USC 1666 ( a ) ( 3 ) ( B ) concerning the documentary evidence. There is no documentary evidence in any of the recent response to the cfpb to justify the debt under the Fair Credit Bill Act. 

Capital One is not in compliance with the Fair Credit Billing Act ( FCBA ) regarding this dispute under MasterCard Chargeback guide pursuant to 15 USC 1666 ( e ) regarding the rights of the Credit card customer XXXX. XXXX XXXX XXXX under 15 USC 1666a ( a ) regarding his credit report. 

The law applies to " open end '' credit accounts, like credit cards, and revolving charge accounts, like department store accounts. Pursuant to 15 USC 1666e Capital One Bank declined all sales transaction with XXXX due to the credit card limit of {$500.00}. Please see attached email from Capital One regarding each transaction with XXXX. 

According to the attached file from Capital One Bank it is very clear that they are not following MasterCard Chargeback guide and have not issue a Chargeback under MasterCard Guidelines regarding the Fair Credit Bill Act pursuant to 15 USC 1666i ( a ) as the card issuer under MasterCard Chargeback guide regarding Chargeback code 4840.

MasterCard Guidelines are very clear that the dispute code 4840 must be submitted to MasterCard and all documents must be submitted to MasterCom. No Chargeback was ever issue by MasterCard just a credit by Capital One Bank to violated XXXX. XXXX XXXX XXXX right under the Fair Credit Bill Act. 

The attached document hasn't been submitted to MasterCard under the Fair Credit Bill Act. The Truth in Lending Act 15 USC 1601 limit XXXX. XXXX XXXX XXXX liability as the credit card holder for unauthorized charges on a credit card. See Krieger v. Bank of America 17-1275 ( 3rd Cir. 2018 ) which is attached. XXXX and Capital One Bank has fail to disclose information regarding the appropriate finance charges to be applied to the credit card under the provision of 15 USC SECTION 1666 ( b ) ( 2 ) regarding it response to the cfpb in three letters.

Capital One Bank are not allowing MasterCard to investigate the dispute under the Fair Credit Bill Act and according to their letters to the cfpb are only threatening me because I used my rights under the Federal Credit Bill Act regarding the bill with XXXX under MasterCard Chargeback guide code 4048. See American Express v. Koerner, 452 U.S 233, 235-37 ( 1981 ). 

The Federal Trade Commission is the overall enforcement agency regarding the Fair Credit Bill Act and Capital One Bank is not allowing the credit card company MasterCard to  conduct a dispute under their guidelines. 

This fraudulent activity on the behalf of Capital One Bank is in written with a clear picture of the violation of the Fair Credit Bill Act regarding the MasterCard Chargeback guide and the documents being sent to MasterCom.

My credit card company is MasterCard and MasterCard hasn't issue a Chargeback regarding the dispute or received a response from the creditor under the Fair Credit Bill Act. 

Capital One Bank is holding me responsible for a credit bill without allowing MasterCard the right to investigate the dispute under the Fair Credit Bill Act regarding the attached MasterCard Guide. 

This bill with XXXX was unauthorized and declined by Capital One on multiple occasions due to the credit limit of XXXX. 

Any lawsuit filed will be timely under 15 USC 1640 ( e ) See Lyon v. Chase Bank Usa which is attached to this  complaint.

Company response to consumer: Closed with explanation