Consumer complaint received 2023-03-29
Company: Experian Information Solutions Inc.
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Hello, I am writing to dispute inaccurate information that has been reported on my credit report by the creditor XXXX XXXX ( account number XXXX ). I believe that this creditor has violated several laws, including the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ). Specifically, the following violations have occurred : Section 607 ( b ) of the FCRA requires that credit reporting agencies maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. In this case, XXXX has reported that my account type with XXXX XXXX was a revolving account, but the monthly payment was {$0.00}, which does not accurately reflect the account. 

Section 623 ( a ) ( 2 ) ( A ) of the FCRA requires that credit reporting agencies investigate disputed information and delete or correct any inaccurate or incomplete information within 30 days. I have disputed this inaccurate information with XXXX, but the incorrect reporting by XXXX XXXX has not been corrected. 

Section 312 ( a ) ( 1 ) of FACTA requires that furnishers ( creditors ) of information to credit reporting agencies ensure the accuracy of the information they provide. In this case, XXXX XXXX has not reported accurate information to XXXX, which has resulted in an inaccurate credit report. 

According to my credit reports from XXXX, XXXX, and Experian, there are several inconsistencies and errors regarding my account with XXXX XXXX ( XXXX ). 

XXXX and XXXX reported that the account type was an installment account, while Experian reported it as an auto loan. Additionally, XXXX and XXXX reported a monthly payment of {$0.00} and a balance of {$0.00}, while Experian did not report any monthly payment or balance. Furthermore, XXXX reported a credit limit of {$0.00}, while Experian and XXXX did not report any credit limit. 

These conflicting and inconsistent reports are inaccurate and may negatively impact my credit score and ability to obtain credit. As a consumer, I have the right to accurate and complete information on my credit report. 

I believe that XXXX XXXX may have provided inaccurate information to the credit reporting agencies, violating Section 607 ( b ) of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. Additionally, XXXX XXXX may have violated Section 623 ( a ) ( 2 ) ( A ) of the FCRA, which requires credit reporting agencies to investigate disputed information and correct any inaccurate or incomplete information within 30 days. Finally, XXXX XXXX may have violated Section 312 ( a ) ( 1 ) of the Fair and Accurate Credit Transactions Act ( FACTA ), which requires furnishers of information to credit reporting agencies to ensure the accuracy of the information they provide. 

XXXX XXXX  The account number in question is XXXX. According to XXXX and XXXX, the account type was reported as an installment account, while Experian reported it as a recreational merchandise account. Additionally, XXXX reported a monthly payment and balance of {$0.00}, while Experian and XXXX did not report this information at all. Furthermore, the last reported date was inconsistent across the credit reporting agencies, with XXXX and Experian reporting XX/XX/XXXX and XXXX reporting XX/XX/XXXX. 

These discrepancies have caused significant harm to my credit score and ability to obtain credit. I have experienced firsthand the negative impact that inaccurate credit reporting can have on one 's life. Due to these errors, I have been denied credit and suffered higher interest rates on loans and credit cards, resulting in additional financial burdens that I can not afford. 

I would like to request that you enforce the legal provisions under Section 607 ( b ) and 623 ( a ) ( 2 ) ( A ) of the Fair Credit Reporting Act to ensure that this inaccurate information is corrected or deleted from my credit report within 30 days. I also request that XXXX XXXX XXXX  remove this unverified account from my credit report, as they have failed to provide accurate and complete information to the credit reporting agencies. 

XXXX XXXX XXXX XXXX XXXX The credit reporting agencies, specifically XXXX and Experian, have reported conflicting information regarding the account type and payment details. I believe that XXXX XXXX may have provided inaccurate information, which has affected my credit score and my ability to obtain credit. 

According to XXXX, the account type is a revolving account, while Experian reported it as a charge card. Additionally, XXXX reported a monthly payment of {$0.00}, while Experian did not report any payment information. The last reported date also varies between the XXXX agencies, with XXXX reporting XX/XX/XXXX and Experian reporting XX/XX/XXXX. 

This inconsistent reporting is inaccurate and has had a significant impact on my life. Due to this inaccurate information, I have been denied credit and have had difficulty securing loans for important purchases, such as a car or a home. As a result, I have had to put off important life events and delay my plans for the future. 

I believe that XXXX XXXX has violated Section 607 ( b ) of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. Additionally, Section 623 ( a ) ( 2 ) ( A ) of the FCRA requires credit reporting agencies to investigate disputed information and delete or correct any inaccurate or incomplete information within 30 days. If the consumer has disputed this inaccurate information with the credit reporting agencies and they have failed to investigate or correct the information within 30 days, they may be in violation of this provision. 

XXXX XXXX XXXX XXXX ( XXXX ) Specifically, I am concerned about the inaccuracies in the account type, monthly payment, and payment status being reported by XXXX and Experian. 

According to XXXX, the account type for XXXX XXXX XXXX XXXX  is listed as an installment account, while Experian lists it as a recreational merchandise account. Additionally, XXXX reports a monthly payment of {$0.00}, while Experian does not report any monthly payment information. This conflicting information is causing confusion and negatively impacting my credit score. 

Furthermore, XXXX reports an " Unrated '' payment status for XXXX XXXX XXXX XXXX, while Experian reports a bankruptcy status. I have not declared bankruptcy, and this inaccurate reporting could have serious consequences for my financial future. 

As a consumer, I have the right to accurate information on my credit report. These inaccuracies are not only affecting my ability to obtain credit but are also causing me significant stress and XXXX I have been working hard to improve my credit score, and these inaccurate reports are undoing my efforts. 

Therefore, I am requesting that XXXX XXXX XXXX XXXX  and the credit reporting agencies take immediate action to investigate and correct these inaccuracies. Under Section 607 ( b ) of the Fair Credit Reporting Act ( FCRA ), credit reporting agencies are required to maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. The conflicting information being reported by XXXX and Experian is a clear violation of this provision. 

XXXX XXXX XXXX ( XXXX ) has reported to the credit reporting agencies regarding my account. The inaccuracies in the reporting have negatively affected my credit score and my ability to obtain credit. 

According to XXXX, the account type and detail date were reported as an installment account, while Experian reported it as an auto loan. Additionally, XXXX reported the monthly payment as {$0.00}, but Experian did not report any payment information. Furthermore, XXXX reported the balance as {$0.00}, but Experian did not report the balance at all. There is also a discrepancy in the last reported date, with XXXX reporting XX/XX/XXXX, while Experian reported XX/XX/XXXX. 

These discrepancies are in violation of Section 607 ( b ) of the Fair Credit Reporting Act, which requires that credit reporting agencies maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. The inaccuracies in the reporting can be considered inaccurate and may impact my credit score and ability to obtain credit. XXXX XXXX XXXX may have provided inaccurate information to the credit reporting agencies, and I request that they correct this information immediately. 

I am also invoking my rights under Section 623 ( a ) ( 2 ) ( A ) of the Fair Credit Reporting Act, which requires that credit reporting agencies investigate disputed information and delete or correct any inaccurate or incomplete information within 30 days. If the credit reporting agencies failed to investigate or correct the information within 30 days, they may be in violation of this provision. 

Furthermore, I believe that XXXX XXXX XXXXit may be in violation of Section 623 ( a ) ( 1 ) ( A ) of the Fair Credit Reporting Act, which requires that credit reporting agencies provide notice of a dispute to the furnisher of the disputed information. If the credit reporting agencies failed to provide notice of the dispute to XXXX XXXX XXXX, they may be in violation of this provision. 

XXXX, specifically account number XXXX. There are several violations of the Fair Credit Reporting Act ( FCRA ) that I have identified, which I believe are impacting my ability to obtain credit and negatively affecting my life. 

According to XXXX, the account type for this account is listed as a revolving account, while Experian lists it as a charge card. Additionally, XXXX reports a monthly payment of {$0.00}, while Experian does not report any monthly payment information. Finally, XXXX lists the balance as {$0.00}, while Experian does not list any balance information. These conflicting and inaccurate pieces of information can be considered as violations of Section 607 ( b ) of the FCRA, which requires credit reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. 

Furthermore, I have disputed this inaccurate information with the credit reporting agencies and they have failed to investigate or correct the information within 30 days, which is a violation of Section 623 ( a ) ( 2 ) ( A ) of the FCRA. Additionally, the credit reporting agencies may have violated Section 623 ( a ) ( 1 ) ( A ) of the FCRA, which requires them to provide notice of a dispute to the furnisher of the disputed information. 

Finally, there is inconsistency between XXXX and Experian regarding the payment status of the account. XXXX reports an unrated or bankruptcy payment status, while Experian reports that the debt was included in or discharged through XXXX XXXX XXXX, XXXX, or XXXX. This may be a violation of Section 605 ( a ) ( 4 ) of the FCRA, which requires credit reporting agencies to indicate the fact of bankruptcy in the consumer 's credit report. 

XXXX XXXX  XXXX, account number XXXX. 

The inaccurate information is regarding the account type, monthly payment, balance, and last reported date. XXXX is reporting that the account type was a revolving account, while Experian is reporting that it was a charge card. Additionally, XXXX is reporting a monthly payment of {$0.00} and a balance of {$0.00}, while Experian did not report this information. Finally, there is a discrepancy in the last reported date, with XXXX reporting XX/XX/XXXX and Experian reporting XX/XX/XXXX. 

These inaccuracies can impact my credit score and ability to obtain credit. As such, I would like to request that XXXX XXXX  XXXX be required to remove these unverified collection accounts from my credit report. 

Furthermore, I believe that these inaccuracies are a violation of Section 607 ( b ) - Accuracy of Information, Section 623 ( a ) ( 2 ) ( A ) - Duty to Correct and Delete Inaccurate Information, and Section 623 ( a ) ( 1 ) ( A ) - Requirement to Provide Notice of Dispute of the Fair Credit Reporting Act. 

I have previously disputed this information with the credit reporting agencies, but they have failed to investigate or correct the information within 30 days, which is a violation of Section 623 ( a ) ( 2 ) ( A ). 

These inaccuracies have had a significant negative impact on my life. I have been denied credit and loans, and my interest rates have been significantly higher than they should have been. This has caused me a great deal of stress and financial hardship. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation