Consumer complaint received 2023-02-07
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
Today I called EXPERIAN A CONSUMER CREDIT REPORTING AGENCIES to check on the status of my Identity Theft and the fraudulent accounts, and addresses. The lady that I spoke with was combative, rude, and just did not want to hear anything I had to say. She told me that she did not have any dispute for me but we could start one over the phone ( I HAVE ATTACHED PROOF OF MY DISPUTE BEING MAILED AND DELIVED TO THE CONSUMER CREDIT REPORTING AGENCIES ) i REPEATEDLY TRIED TO EXPLAIN This notice is to inform you that you unlawfully reported fraudulent accounts that arose from IDENTITY THEFT are reporting information that you did not verify as required by law on Consumer Report! 

I ALSO TRIED TO EXPLAIN : My Identity Has been Stolen You are Hereby put on Notice Aggravated Identity Theft pursuit to USC 18 1028a ( 1 ) In General - Whoever, during and in relation to any felony violation enumerated in subsection ( C ) knowingly transfers, possesses, or uses without Lawful Authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of two years. 
A Identification of me has been used without my premission to open several accounts that have damaged my reputation and damaged my mode of living because you furnished a consumer report without my written permission as stated by federal law.

15 U.S.C. 1681 ( b ) Premissable Purpose of Consumer Reports ( a ) In General - subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : -In accordance with the written instructions of the consumer to who it relates YOU have aided in this Fraud by not VERIFYING these accounts!

Congress States 15U.S.C.1681 Fair Credit Reporting Act ( a ) Accuracy and Fairness in Credit Reports ( 4 ) There is a need to ensure that consumer reporting agency 's exercise there grave responsibility with fairness, impartiality and respect for the consumers right to privacy THE LADY TOLD ME THAT SHE WAS NOT GOING TO FOLLOW THE FEDERAL GUIDELINES SET IN PLACE TO PROTECT RIGHT AND WAS ONLY FILING IT AS A REGULAR DISPUTE, AND NOT A IDENTITY THEFT ITEM BECAUSE SHE WAS RECENDING IT. I ASKED TO SPEAK WITH HERE SUPERVISOR BECAUSE I FELT LIKE NOT ONLY WERE MY RIGHTS VIOLATED BY NOT HAVING THE DISPUTE I SENT THEM, NOT UPDATING THAT THE ITEMS WERE UNDER DISPUTE, AND THIS WHOLE PARAGRAGH : My Identity Has been Stolen You are Hereby put on Notice Aggravated Identity Theft pursuit to USC 18 1028a ( 1 ) In General - Whoever, during and in relation to any felony violation enumerated in subsection ( C ) knowingly transfers, possesses, or uses without Lawful Authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of two years.

A Identification of me has been used without my premission to open several accounts that have damaged my reputation and damaged my mode of living because you furnished a consumer report without my written permission as stated by federal law.

15 U.S.C. 1681 ( b ) Premissable Purpose of Consumer Reports ( a ) In General - subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : -In accordance with the written instructions of the consumer to who it relates YOU have aided in this Fraud by not VERIFYING these accounts!

Congress States 15U.S.C.1681 Fair Credit Reporting Act ( a ) Accuracy and Fairness in Credit Reports ( 4 ) There is a need to ensure that consumer reporting agency 's exercise there grave responsibility with fairness, impartiality and respect for the consumers right to privacy i ASKED TO SPEAK TO A SUPERVISOR AND SHE SAID OK PUT ME HOLD AND THEN PICKED THE LINE BACK UP TO TELL ME THAT THE SUPERVISOR WAS GOING TO TELL ME THE SAME THING THEN THEN HUNG UP ON ME!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief