Consumer complaint received 2022-03-12
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On or about XXXX, I opened up a line of credit ( HELOC ) with XXXX XXXX  now known as XXXX XXXX XXXX  for {$47000.00}. On XX/XX/XXXX, I refinanced my home with XXXX XXXX XXXX and paid off the line of credit with XXXX XXXX  and closed the account. Once the check was processed, XXXX XXXX  was directed to forward Register of Deeds Office the original Note and Deed of Trust marked " PAID AND SATISFIED IN FULL '' in order that same may be cancelled of record. Should they have any question, they were directed to contact the closing agency XXXX XXXX XXXX. At XXXX XXXXXXXX XXXX XXXX., then directed them by law and request of XXXX XXXX XXXX, to please, close this account and cancel any related security instrument immediately. Please see attached letter from XXXX XXXX firm directed to XXXXXXXX XXXX  Payoff Department XXXX # XXXX, XXXX XXXX  ( Payoff letter with Payoff Effective Date ) showing and proving the payoff amount with ( Per Diem Amount ) Showing and proving the loan was paid off in the correct amount. Also Authorization To Close Home Equity Line Of Credit Account, please review. Attached also is a copy of a police report, FTA Report, Closing documentations. 
I have not or never opened another account with XXXX XXXX XXXX XXXX XXXX XXXX. I have specifically asked for VALIDATION of any INSTRUMENT or CONTRACT Bearing my signature, Pursuant to the Fair Debt Collections Practices Act, Section 809 ( b ), Validating Debts. They're are numerous Violations within the credit reporting from XXXX XXXX XXXX. They are reporting 4years late a180days every month and by law is a violation. If the account in question was in fact mine or anyone 's for that matter. 

" NOTE '' National banks and federal savings associations must follow federal rules and guidelines for charge-offs. Both types of financial institutions must charge-off delinquent installment accounts at 120 days or five missed payments, and credit cards at " 180 days past due after seven zero billings '' ( Allowance for Loan and Lease Losses ( PDF ), Comptroller of the Currency Administrator of National Banks ). I also have attached the false reporting, Showing, High Balance {$9200.00}, Reported Balance {$10000.00} and they still have the account status as OPEN, Payment Due {$0.00}, Date opened XX/XX/XXXX and month after month they add another 120day late which is against the law and a direct violation of the FDCA & FDCPA. Resulting in Open Date, History, Highest Balance, Term Payment Status Account Status, and Days late reporting on Experian Credit Reporting, completely false, inaccurate and simply not my account. I have disputed this account with Experian 3 or more times without the proper results after showing and proving my claim, backed with factual evidence and they are in direct violation, Along with XXXX XXXX XXXX. XX/XX/XXXX XXXX XXXX XXXX  Update the reporting with Experian to 180days late every month for 3yrs and 120days late for over 1yr still showing major violations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief