Consumer complaint received 2023-07-04
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
U.S. Bank is continuing to charge me for a {$5.00} charge that was paid off and verified with a hand written receipt from my branch manager XXXX XXXX at the XXXX XXXX. branch in XXXX XXXX, CA. The debt I have been trying to pay for weeks on end, that nobody over the phone or inside the XXXX XXXX XXXX branch closest to me, including the manager was able or knew how to take on a closed account, was finally addressed by the bank stating that XXXX XXXX could take the payment. I paid the debt inside my branch on XX/XX/XXXX and have a dated hand written receipt since they still have no way of paying the debt within the banking system on closed checking accounts which they closed on me without reason or explanation. The account was in good standing with a positive balance when they closed it on me. On XX/XX/XXXX the bank responded with a letter to my complaint with the XXXX that not only do I still owe the {$5.00} that I paid on the XXXX, but that they are also adding on an overdraft fee of {$30.00} bringing the total to {$35.00}. XXXX, the branch manager apologized for the inconvenience on the XXXX and told me everything was settled and at a XXXX balance. This bank is continuing to threaten collection by breaching my {$50000.00} CD account, reporting me to collections and 3rd party credit bureaus and therefore ruining my credit over a debt I have already paid. Something told me this was going to happen since they obviously have no way of erasing this charge within the banking system itself on closed accounts that mind you, that they closed on me. I never wanted to close the account I have had for over a year without any issues. I have good reason to believe they do this to breach CD accounts, profiting off the early withdrawal fee they are hoping the customer incurs before the bank closes the account and ties up their funds for months before refunding. I am convinced that all 4 of my other accounts that were all in good standing would still be open had I not invested in the CD which triggered all the account closures. This explains why they have no reason for any of the closures. The employees at my branch are just as baffled as I am and they have nothing to do with any closures as this comes down from corporate. How can I get them to credit my payment, drop the overdraft fee that should not have happened because the debt was already paid, and isn't it illegal to double charge a customer plus an extra {$30.00} for a {$5.00} debt that has already been paid and settled that they are refusing to acknowledge payment? I am XXXX XXXX XXXX and this is continuing to affect my health and well-being on a daily basis since they not only gave me no way to pay the debt for weeks on end until I filed the complaints, but now that it's paid, they are continuing to not credit or honor my payment and adding additional charges to a debt I have already settled. I am positive they are doing this so they can breach my CD account so it won't be allowed to mature as stated in the contract. Can your bureau please stop the harassment as this constitutes unwarranted XXXX financial abuse of a XXXX citizen who has done nothing wrong and has paid all outstanding debts that they are refusing to honor. I just want them to be fair and credit my payment, stop threatening collections and closure of my {$50000.00} CD account that I want left alone until maturity in XXXX. It's my very 1st CD and I purchased a 7 month maturity date. I want them to honor the contract for the CD as they should so I can make the interest they promised without them continuing to not honor payments for debts that have been paid, double charging me for the debt, adding on additional charges to the paid off debt and continuing to threaten breach and closure of an account I shouldn't have to continually worry about on an on-going basis. I implore your bureau to please consider how unfair, unethical, as well as illegal this bank is acting by not crediting my paid off debt as they should as well as honoring my investment account without threats that they are using to get me to close my CD early. The on-going harassment has been unbearable and something they shouldn't be imposing on someone who has done nothing to deserve it. Please investigate other large CD accounts held by US Bank customers, especially seniors, as I presume it's very likely they are experiencing the same unfair tactics this bank is still imposing on me by not crediting payments that have already been paid. I don't know what else I can do to make them erase a debt I paid in good faith and to stop harassing me about my CD as soon as it matures as it should in XXXX, I will take my interest and principle to my current bank and never bother them again. It can't possibly be legal what they are doing to me. I paid off all my debts with them and they refuse to credit the payment I have a receipt for from the manager! They are charging me AGAIN plus additional fees for what is already settled and paid in full. Please inform what I can do about the on-going stress, threatening letters, and constant worry this bank has unfairly and illegally imposed on my daily life. No financial institution should be allowed to cause this kind of undeserved grief and confusion to anybody, let alone a XXXX citizen who's retired and doesn't have many years left. The bank is committing fraud against it's own account holders for profit and gain while the customer loses what he/she was promised in a legal and binding contract. Please consider these actions a serious offense that turns account holders into victims. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation