Consumer complaint received 2022-05-16
Company: Paypal Holdings, Inc
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business XXXX XXXX XXXX since XXXX. My paypal account : ( XXXX ) has stucked funds in it that I have to withdraw asap for emergency purposes. 

I am very hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless. 

For Identity verification, I attached my Valid ID. Please see the attachment. 

Here are the details of my transactions : XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed- {$170.00} USD - {$1.00} - {$170.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$170.00} USD - {$1.00} - {$170.00} XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$83.00} USD - {$3.00} {$79.00} XXXX XX/XX/XXXX Payment from XXXX XXXX XXXXXXXX XXXX XXXX CompletedShipped Completed {$7.00} USD - {$0.00} {$6.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed- {$79.00} USD - {$0.00} - {$79.00} XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$83.00} USD - {$3.00} {$79.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed- {$79.00} USD - {$0.00} - {$79.00} XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$83.00} USD - {$3.00} {$79.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed- {$11.00} USD - {$0.00} - {$12.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$11.00} USD - {$0.00} - {$12.00} XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$12.00} USD - {$0.00} {$12.00} XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$89.00} USD - {$4.00} {$85.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed XXXX PHP XXXX XXXX XXXX XX/XX/XXXX Withdraw to Debit Card Denied- {$72.00} USD - {$0.00} - {$73.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$72.00} USD - {$0.00} - {$73.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$72.00} USD - {$0.00} - {$73.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$72.00} USD - {$0.00} - {$73.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$72.00} USD - {$0.00} - {$73.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Denied- {$72.00} USD - {$0.00} - {$73.00} XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$76.00} USD - {$3.00} {$73.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed XXXXXXXX XXXX  XXXX XXXX XXXX XX/XX/XXXX Payment from XXXX XXXX CompletedShipped Completed {$79.00} USD - {$3.00} {$75.00} XXXX XX/XX/XXXX Instant Withdraw to Debit Card Completed XXXX PHP XXXX XXXX XXXX XX/XX/XXXX i Transfer ( Credit ) to XXXX XXXX  Balance Completed XXXXXXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX i Transfer ( Debit ) from U.S. Dollar Balance Completed- {$66.00} USD {$0.00} - {$66.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$69.00} USD - {$3.00} {$66.00} XXXX XXXX XXXX Instant Withdraw to Debit Card Completed XXXX PHP XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Credit ) to XXXX XXXX Balance Completed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Debit ) from U.S. Dollar Balance Completed- {$16.00} USD {$0.00} - {$16.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$17.00} USD - {$1.00} {$16.00} XXXX XXXX XXXX XXXX Transfer ( Credit ) to XXXX XXXX  Balance Completed XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Transfer ( Debit ) from U.S. Dollar Balance Completed- {$46.00} USD {$0.00} - {$46.00} XXXX XXXX XXXX Payment from XXXX XXXX Shipped {$34.00} USD - {$1.00} {$33.00} XXXX XXXX XXXX Payment from CompletedShipped Completed {$48.00} USD - {$2.00} {$46.00} XXXX XXXX XXXX Instant Withdraw to Debit Card Completed XXXX PHP XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Credit ) to XXXX XXXX Balance Completed XXXX PHP XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Debit ) from U.S. Dollar Balance Completed- {$87.00} USD {$0.00} - {$87.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$14.00} USD - {$0.00} {$13.00} XXXX XXXX XXXX Payment to XXXX XXXX XXXX XXXX- {$3.00} USD {$0.00} - {$3.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bill To XXXX XXXX Paid XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$76.00} USD - {$3.00} {$73.00} XXXX XXXX XXXX Instant Withdraw to Debit Card Completed XXXX PHP XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Credit ) to XXXX XXXX Balance Completed XXXX PHP XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Debit ) from U.S. Dollar Balance Completed- {$66.00} USD {$0.00} - {$66.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$41.00} USD - {$2.00} {$39.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$27.00} USD - {$1.00} {$26.00} XXXX XXXX XXXX Instant Withdraw to Debit Card Completed XXXX PHP XXXX XXXX XXXX XXXX XXXX XXXX Transfer ( Credit ) to XXXX XXXX Balance Completed XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Transfer ( Debit ) from U.S. Dollar Balance Completed- {$31.00} USD {$0.00} - {$31.00} XXXX XXXX XXXX Payment from XXXX XXXX CompletedShipped Completed {$14.00} USD - {$0.00} {$13.00}

Company response to consumer: Closed with explanation