Consumer complaint received 2023-09-09
Company: Credit Karma, LLC
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I got my income tax check directly deposited into my Credit Karma account ( checking ) and I didnt have a date to confirm the deposit so I was unaware that it had been deposited until I went to my localconveient store XXXX minutes from home to withdraw cash when I noticed it had been added. At the same time I was in XXXX, La. Somebody made a charge at the same time as me and I didnt notice it for 3 days when I looked I had XXXX charges that person in XXXX XXXX Florida XXXX used on and after I made withdrawal XXXX states away. On XXXX day I had another person to make XXXX more charges on my acct. at the same city and state as first one. The bank would only give me those XXXX peoples names and I made a report, while the second user was still in pending status, yet they cleared the payments. The charges all ranged from XXXX and I phoned bank again but was told to file a dispute. I filed several but kept being denied due to lack of information or merchant denied refunds. They took over XXXX all together out of that acct. however I had XXXX more accounts to come up short or unauthorized charges made. I changed bank cards on all XXXX accounts, changed emails, changed telephones and companies and yet it continues to be attempts made but most were denied to being old debit cards trying to be used that were no longer the same. Still nobody will help me try to find out what was purchased, by whom and the address of delivery or what the merchant XXXX business maybe. I was told to phone merchants but listed on XXXX there were many ( XXXX ) XXXX XXXX ( XXXX ) XXXX XXXX both of XXXX Florida whom were listed on my statement with charges that occurred on XXXX, and not only was there multiple XXXX Browns in XXXX XXXX Florida but there was no body listed for XXXX XXXX except in California which I had noway to decipher who I was suppose to contact. No place of businesses or phone numbers or even no physical addresses which did me no good.. I was still denied my money refund or any information on how I was to contact these ppl. I also had charges on other accounts but none that related to these XXXX bc no names were released period. I will file another report on separate accts. 
I changed my phone number, my phone company, my debit cards, my pins, and email address but Ive got no further help from Credit Karma except they finally said that it was a pos payment I believe that was there term which in my terms they said meant they had my card to use at purchase which that is not even a possibility when I only have XXXX card, and nobody with access to it or should have known my pin. So in saying that I know they are a liar bc they should know there was only XXXX card issued and how was I in La. Where I live and in Florida XXXX states away using the same card at the same time? Impossible. I hadnt been to Florida In XXXX 40 years. I also thought a bank was insured when your acct has been used without your knowledge or consent which neither assailant was not given, I have no idea who these ppl are. I just feel that Ive took enough liss and somebody needs to do their job at credit karma and either take care of this matter at hand or give me every bit of the information I need to know how to look ppl up and/ or contact them. Thank you for your time and help in this matter. Im a XXXX XXXX XXXX XXXX and live on a budget

Company response to consumer: Closed with explanation