Consumer complaint received 2020-07-14
Company: I.Q. DATA INTERNATIONAL, INC.
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
My household member and I moved into the apartment at XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CA XXXX owned by the XXXX XXXX, on XX/XX/XXXX. During that time, we had to rush to move in, due to this reason Landlord did not put new carpets .the carpets was old. During our time of residency, the carpets of our apartment room were old. We moved out on XX/XX/XXXX, XXXX we gave vacancy notice one month earlier and asked for the manager to come do a final inspection of our apartment, but she merely told us to leave the keys on the kitchen counter and we will get refund {$300.00} from the deposit money, however she did not communicate with us for months about anything, of course including any final inspection and the deposit money. After months of not communicating with us after we moved out, we called her but she did not give any answer, and did not contact with us by the phone or by the the mail. After couple of months later we got a mail from I.Q.Data International , Inc. claiming we damaged property that were not there during our stay, such as the new carpets they placed sometime after our leave. Refinished all Tub, counters Vanities Shower etc ..., And she charged us for everything {$1700.00}, she deducted {$500.00} security deposit without informing us. After that now amount is showing is ( Principal Due XXXX + interest due XXXX {$1300.00} ) on  XX/XX/XXXX. By law she suppose to contact us before goes to the collection agency. But she did not contact us and she did not follow any rule. I called her again on XX/XX/XXXX to discuss about that, she said that contact with the collection agency, nothing on my hand. Now the collection agency adds interest every month. On XX/XX/XXXX of this year, I called IQ Data International to make a settlement for debt. I spoke with Mr. XXXX, XXXX and I were negotiating for a better settlement amount since the damage accusations against us were asking for a lot of money. In the midst of these negotiations, I firmly told XXXX that I could not make the payment via a credit or debit card and I could only make the payment through a money order. The employee refused to listen to me. Instead, he pushed me again and again to give money by phone right away within ten minutes, when I asked him to provide a written agreement for the settlement amount and also delete the debt from all four residents credit history i asked for a written document about agreement for settlement before i pay mentioned on the letter that was sent, he said he will only email a receipt after I make the payment by phone within a limited amount of time. Afterwards, I said I will call him back by XX/XX/XXXX, XXXX because the letter is showing if i paid by XX/XX/XXXX i will get 40 % off, and if i paid by XX/XX/XXXX. i will get 30 % off the total due. In response, he said he would note that we did not accept the offer he was giving and hung up abruptly. He tried to cheat with me.We should not agreed for the payment, only we did because we did not take any picture for proof that we did not damaged anything and she did not inspect. we trust manager because she lives our next door on that time, so we are requesting this is discrimination by law. the owner can not charge for remodeling that apartment from us for his future Tenant. .i am requesting please take an action as soon as possible.Thanks To summarize, the old manager is wrongfully accusing my household member and I of damages and when calling for a doable settlement payment, the employees were being impatient and inconsiderate. 


Thank you.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation