Consumer complaint received 2023-06-22
Company: The CBE Group, Inc.
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Charter Communications has been attempting to collect money from me for over a year. Charter Communications called me repeatedly asking me to make a payment after I terminated my service. I asked them to mail me a bill so that I could ensure the amount they were requesting was correct. They refused to send me a bill, saying they wanted payment over the phone. I told them that I do not give my personal information to people who call me over the phone and also did not believe I owed them as much money as they were stating. I again requested that they send a bill. They refused. I then asked if I could view a statement online, but they stated that I could not, because my service had been terminated. Eventually, I looked up an address for Charter Communications ' billing department online. I received 8 days of Charter Communications service in XXXX, XXXX. I calculated that I owed Charter Communications {$18.00} to pay for those 8 days of service. I wrote a check for {$18.00} and sent it to them on XX/XX/XXXX with ACCORD AND SATISFACTION clearly written on the front and back of the check, indicating that cashing the check satisfied any debt they believed I owed them. Charter Communications cashed that check on XX/XX/XXXX, thereby discharging any financial obligations I had to the company.

Shortly after Charter Communications cashed my check, they started having a debt collection agency called XXXX XXXX XXXX XXXX XXXX contact me trying to collect on the same debt that had already been discharged by my payment. I sent them a letter and collection efforts ceased. I thought that the situation was resolved until I received a call while I was at work on XX/XX/XXXX from CBE Group. I had never heard of these people and asked who they were and what they were calling about. CBE asked me for my social security number. I refused to give it to them. The representative from CBE group then told me, " You are one of our clients. '' To which I responded, I am NOT one of your clients. I have no idea who you are and I definitely didn't hire you. The caller continued to try to get confidential information such as my social security number and date of birth and refused to tell me what they were calling about. The following day, I received a debt collection letter in the mail from CBE group, again trying to collect on the XXXX XXXX bill from XX/XX/XXXX. So CBE lied to me when they said that I was their client. They were trying to collect money from me for Charter Communications, which would certainly not make me their client. 

Charter Communications is engaging in predatory behavior trying to extract money that is NOT owed to them through harassment. If they did not want to accept the check I sent them as satisfaction of the alleged debt, they should not have cashed it. I do not owe XXXX XXXX any money and am tired of the continuous harassment by them and their debt collection agencies.

Company response to consumer: Closed with non-monetary relief