Consumer complaint received 2021-03-19
Company: ProCollect, Inc.
State: PA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
On the XXXX of XXXX at XXXX XXXX I, XXXX XXXX, called Pro-Collect to discuss a debt owed to XXXX XXXX XXXX that was sold to a collection agency, I never lived at the Residence and attempted to cancel the lease numerous times to no avail I spoke with someone and they told me to email Mr. XXXX. On XX/XX/XXXX I sent an email to XXXX @ procollect to contact me. At XXXX XXXX  on XX/XX/XXXX, I spoke with his associate Ms. XXXX, I placed Ms. XXXX on speaker so that my sister, XXXX XXXX could also partake in the conversation. Ms. XXXX then stated that she only would speak with me if she was taken off speaker or she could not speak with me at all. Ms. XXXX also said that the conversation would be recorded. After taking Ms. XXXX off speaker she asked " How much could I pay on the account. I, XXXX XXXX, stated that I could pay 40 % of the amount owed. Ms. XXXX then said she would have to speak with Mr. XXXX to seek approval for that amount which would be {$5100.00} and that she would call me back. At XXXX XXXX, Ms. XXXX called me back and stated that XXXX XXXX accepted the offer. I, then asked Ms. XXXX for written documentation to confirm our verbal agreement. I also posed the question of when the debt would be taken off of XXXX XXXX and XXXX XXXX Credit report. Ms. XXXX said to send a certified check or money order via overnight express and to call her with a tracking number. Then Ms. XXXX would send a letter that would take 2-3 business days that the account was paid in full. On the XX/XX/XXXX, Notification to the three credit bureaus would be sent out. Ms. XXXX asked when would I send the check or money order and I replied saying Friday the XXXX. I then sent an email to Mr. XXXX at XXXX XXXX  on XX/XX/XXXX, asking for documentation to confirm the agreement. Mr. XXXX failed to answer the email I sent. On XX/XX/XXXX, I called and spoke with Ms. XXXX and verified who I was. I question her about getting the verbal agreement in writing, I also asked if the agreement was still valid and she stated that it was. Ms. XXXX explained she would not be able to send any documentation until payment was processed and tracking number was sent. I then called back in the afternoon and Ms. XXXX answered, I asked to speak to Ms. XXXX and Ms. XXXX stated that Ms. XXXX was away from her desk. I asked Ms. XXXX for Ms. XXXX XXXX email and she stated that the kind of information was not given out. Then the line was disconnected at XXXX XXXX. I called back at XXXX and Mr.XXXX  answered and asked for my account number. He also asked what was the amount I was paying. I than stated that I was paying the amount that was agreed upon when I spoke to Ms. XXXX. He then stated that I could make payments via debit card, credit card, XXXX, and XXXX XXXX. I then told him that I was told that payments through debit cards would not be accepted. He then stated that Ms. XXXX was coming and put me on hold

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation