Consumer complaint received 2023-10-12
Company: JPMORGAN CHASE & CO.
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
XXXX XXXX XXXX " XXXX '' is a manufacturing and trading company engaged in the production of sanitary ware ( including bathtubs, showers, bathroom furniture ) in XXXX. The company has been producing its products under the XXXX brand for more than 20 years. Our production strives to meet international standards, and the company 's development strategy is aimed at continuous improvement of quality and design at a constant price level. 
For more than three years we have been cooperating with the XXXX XXXX XXXX XXXX TRADING CO.under contract No. XXXX dated XX/XX/XXXX. 
Our company is a permanent supplier of sanitary equipment, including for medical, health and social institutions that fight for human lives every day. The company does not cooperate with any military organizations of XXXX and other countries in its activities, produces plumbing only for peaceful purposes. 
Realizing the need to equip these facilities with plumbing, we monitor the timely fulfillment of our obligations to supply plumbing, including those purchased from XXXX XXXX XXXX XXXX XXXX. 
In XXXX, we made the following payments through XXXX XXXX XXXX XXXX XX/XX/XXXX, from the settlement account of XXXX XXXX XXXX XXXX with invoice XXXX dated XX/XX/XXXX ( the recipient of the payment is XXXX XXXX XXXX XXXX XXXX on the basis of contract No. XXXX dated XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment in favor of a third party beneficiary of XXXX XXXX XXXX XXXX ) a payment in the amount of USD XXXX was made on the basis of transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). 
On XX/XX/XXXX, from the settlement account of XXXX XXXX in accordance with invoice XXXX dated XX/XX/XXXX ( the XXXX is XXXX XXXX XXXX XXXX XXXX on the basis of contract No. XXXX dated XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment a payment in the amount of XXXX XXXX dollars was made in favor of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) on the basis of the transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). 
On XX/XX/XXXX, from the settlement account of XXXX XXXX in accordance with invoice XXXX dated XXXX ( the recipient of the payment is XXXX XXXX XXXX XXXX XXXX XXXX the basis of contract No. XXXX dated XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment in favor of a third party beneficiary of XXXX XXXX XXXX XXXX ) was paid in the amount of USD XXXX on the basis of transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). 
On XX/XX/XXXX, from the settlement account of XXXX XXXX in accordance with invoice XXXX dated XXXX ( the recipient of the payment is XXXX XXXX XXXX XXXX XXXX XXXX the basis of contract No. XXXX dated XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment in favor of a third party beneficiary of XXXX XXXX XXXX XXXX ) was made a payment in the amount of {$31000.00} on the basis of a transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). 
The total amount of payments for the above period was XXXX ( XXXX XXXX and XXXX XXXX XXXX XXXX and XXXX ) XXXX XXXX dollars. 

According to the information provided by XXXX XXXX XXXX JP Morgan Chase Bank XXXX XXXX these payments and is awaiting a decision on further cash flow We officially sent a letter to JP Morgan Chase Bank XXXX XX/XX/XXXX, it was left unanswered. 
. 
Considering that our organization has been an active and conscientious participant in foreign economic activity for many years, and the delay of these payments is an isolated and unforeseen event in our practice, we kindly ask you to understand and make a fair decision to send me official information about the blocking of JP Morgan Chase Bank payment to XXXX XXXX with the date of blocking in order to so that XXXX XXXX can apply to unlock their money in XXXX.

Company response to consumer: Closed with explanation