Consumer complaint received 2018-06-20
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Complaint is against Nationstar Mortgage LLC dba Mr. Cooper as agent ( servicer ) for XXXXXXXX XXXX XXXX -Trustee for XXXX XXXX XXXX XXXX XXXX. 
The debt owed was secured by a trust deed executed by XXXX XXXX XXXX, an unmarried man in favor of XXXX XXXX XXXX XXXX on or about XX/XX/XXXX. This debt was later packaged with other loans and sold to XXXX XXXX XXXX XXXX XXXX XXXX. This organization appointed XXXX XXXX as trustee to manage its investment and Nationstar was hired to be the servicer of this debt. 
To make repairs and improvements on the subject property, XXXX XXXX XXXX XXXX XXXX CA XXXX, I loaned XXXX XXXX in XXXX approximately {$80000.00} secured as 2nd and 3rd Trust Deeds. The 2nd was in favor of my pension plan, XXXX XXXX Mortgage Defined Benefit Pension Plan and the 3rd in favor of XXXX XXXX XXXX, a business of mine. 
XXXX XXXX defaulted on his debt obligation to me and I foreclosed in XX/XX/XXXX taking the property subject to the first note and trust deed in favor of XXXX XXXX XXXX XXXX XXXX with Nationstar Mortgage LLC as servicer. I advanced an additional approximately {$20000.00} to cure XXXX XXXX default on the 1st trust deed to protect the {$80000.00} I loaned XXXX XXXX. 
Also in XX/XX/XXXX I deeded the property from my pension plan XXXX XXXX Mortgage Defined Benefit Pension Plan obtained in the foreclosure to my wife and I. We held the property until XX/XX/XXXX as individuals and then transferred the property to a 100 % owned XXXX by my wife & I named XXXX to protect against future liabilities regarding tenant damages. 
On XX/XX/XXXX because its financial condition had deteriorated because of a tenant eviction and vacancies in obtaining a new tenant. XXXX file chapter XXXX, bankruptcy case # XXXX. 
A plan of reorganization was negotiated between XXXX XXXX and XXXX XXXX   XXXX, XXXX XXXXas Trustee for XXXX XXXX XXXX XXXX XXXX and loan servicer Nationstar Mortgage LLC and finalized with a final decree dated XX/XX/XXXX. In that plan of reorganization XXXX XXXX was recognized as the owner on the subject property and the successor to the XXXX 1st mortgage debt secured against the property. As part of this settlement and plan of reorganization the payments and loan balance were modified to {$1600.00} principal & interest, plus {$240.00} escrow payment for property taxes and insurance. The loan balance was adjusted to {$280000.00}. Payments on this modified loan begin XX/XX/XXXX and continued monthly until the property was refinanced XX/XX/XXXX. 
During the course of the relationship with Nationstar Mortgage I, as XXXX of XXXX XXXX, was not provided with monthly statements showing the amount of the loan balance or the escrow balance for property taxes or insurance. My records indicate that two monthly payment were never credited to NHST account and the final check for the balance in the escrow account of {$1600.00} was made payable to XXXX XXXX XXXX even though all paymenst made on the loan since XX/XX/XXXX when the escrow account was set up were made by XXXX XXXX. I have attempted to contact Nationstar Mortgage but they refused to talk to me. 
I would like the check payable to XXXX made payable to XXXX and a refund of the two payments never credited to the account.

Company response to consumer: Closed with explanation