Consumer complaint received 2023-10-30
Company: FIRST NATIONAL BANK OF OMAHA
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XX/XX/XXXXXXXX  i submitted a complaint to the cfpb, CFPB Case Number : XXXX Stating FNBO has no permissible purpose to furnish my report, their response makes legit no sense as to they have actual claimed fault let me explain As stated in the response, Item # XXXX of the Promissory Note states that information about your loan may be reported to credit bureaus and that late payments, missed payments, or other defaults on your loan may be reflected on your credit report. You signed this document electronically on XX/XX/XXXX. We can confirm that the account was charged off in XX/XX/XXXXXXXX  and is being reported as such. On XX/XX/XXXXXXXX  Your response is indication that you have furnished and shared my consumer report without my written instructions to do so, in violation of 15 U.S. Code 1681b ( 2 ) which is an unfair act pursuant to 12 U.S. Code 5531 ( c ) ( 1 ) ( A ). I also state you have taken unreasonable advantage of my lack of understanding of the terms and conditions of your financial products and services, in violation of 12 U.S. Code 5531 ( d ) ( 2 ) ( A ) being such actions is a abusive act I have not given you direct consent as a consumer reporting agency, thinking you as a financial institution are lawfully allowed to furnish my information when singing the agreement i believed it was legal and lawful I was misinformed and confused from your abusive acts misleading acts, Banks response also indicates they have violated the FCRA pursuant to 15 U.S. Code 1681 ( b ) ( f ) ( 1 ) obtained and used a consumer report for a purpose not authorized to be furnished under 15 U.S. Code 1681 ( b ) Banks response also indicates they have violated the FCRA pursuant to 15 U.S. Code 1681 ( b ) ( f ) ( 2 ) no certified purpose in accordance with section 1681e of the FCRA Additionally, I believe that FBNO actions in this matter constitute an abusive act or practice under 12 U.S.C. 5531 ( d ) ( 1 ), as they materially interfere with my ability to understand the terms and conditions of my consumer financial product or service. 

Pursuant to 12 U.S.C. 5531 ( d ) ( 2 ) FBNO has also taken unreasonable advantage of my lack of understanding of these terms and conditions, as well as my inability to protect my interests in selecting and using this financial product or service, and my reasonable reliance on FBNO to act in my interests. 


In accordance with 12 U.S. Code 5536, it is unlawful for a covered person like FNBO to offer or provide a financial product or service that does not comply with federal consumer financial laws, or to engage in any unfair, deceptive, or abusive act or practice. I therefore request that you take any action authorized under 12 U.S. CODE CHAPTER 53 SUBCHAPTER V Part E to prevent FBNO from further actions of such behavior a lawsuit may be filed if you fail to comply with the deletion of this account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation