Consumer complaint received 2023-12-11
Company: Ygrene Energy Fund Inc.
State: FL
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
I am contacting the agency for help ; this issue involves me, my family having to pay out of pocket and possibly losing my home as a result of the deception that occurred. 
The companies involved : 1. Ygrene XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

In XXXX of XXXX  my AC went out and I chose to use the XXXX  program to replace the unit - this involved contacting XXXX XXXX, XXXX XXXX then contracted-out my request to XXXX XXXX XXXX XXXX. The latter contacted me to set an appointment to come to my property to do an assessment of the AC problem. 

While waiting for the appointment time I contacted Ygrene- this is the company I chose to use to execute the XXXX  program access. Ygrene conducted a property value assessment to determine if I had the available credit to pay for the AC replacement. 

Ygrene completed their process in about XXXX minutes while I waited on the phone with their agent. I was approved for a maximum amount of {$10000.00}. I understood that I didnt have to use the total amount I was approved for and I DID NOT want to use the total amount I was approved for. 

Ygrene provided me with a project contract number to provide to my contractor. 

XXXX XXXXXXXX XXXX XXXX  sent their rep to my property and determined that my AC was broken. The rep recommended that I replace the unit AND the blower ( the blower WAS NOT broken ) The rep asked how I would pay, I told him I was using XXXX  and the company, YGRENE, was the company processing payment. I gave the agent the project contract number and he called Ygrene to confirm. 

Conveniently once the [ XXXX XXXX ] confirmed payment approval, the cost to replace my unit was {$10000.00}. 

I initially declined their offer and demanded more products for the {$10000.00}. The final agreement for service included ; 1. An AC unit 2. A blower 3. Attic insulation 4. Duct sealant. 5. Labor It took XXXX XXXXXXXX XXXX  XXXX XXXX weeks to complete the work. 

Once they were done the city had to check their work and give final approval. 

The city came out for inspection and I was present for the inspection. 

The city FAILED the inspection ; the reason, wrong fuse placement. XXXX XXXX had to come back out to correct the problem and reschedule a city inspection. The company failed to do both. 

I kept getting phone calls from YGRENE to sign off on the promissory note for payment. I kept declining to sign the document because the city did not approve the installation. City approval is needed to complete the loan process under XXXX. 

Phone calls continued - XXXX XXXX XXXX XXXXXXXX continued to call asking me to sign-off on the project installation documents and YGRENE continued to call asking me to sign the promissory note. 

Neither company cared about the city inspection or getting the correction completed. On every phone call I kept asking for the correction to be done and rescheduling the city inspection. NONE of these things happened. 

At the end of XXXX months of phone calls, YGRENE went bankrupt and declined to honor the contract approval they gave me. Consequently XXXX XXXXXXXX XXXX XXXXXXXX did not get paid. 

Subsequently, XXXX XXXXXXXX XXXX XXXXXXXX began to demand {$10000.00} payment directly from me : 1. that was not our agreement 2. XXXX XXXXXXXX XXXX XXXXXXXX still did not make the corrections required by the city and did not reschedule the city inspection. 

3. The initial contract we made was not executed as agreed and as a result all parties involved did not get what they expected.

A side note : The approval process YGRENE used to finalize my loans have place me in a significant financial setback and compromised the available equity I have in my primary property ; The company elevated my property 's value in XXXX previous loan requests. 

Elevating the propertys value subsequently has lead to my required escrow payment exceeding my monthly ability to successfully pay the loan payments. 

YGRENE used XXXX  program criteria to approve my loans. 

Combining the unrelenting forces of inflation with the fraudulently configured loans by XXXX XXXX  now having a difficult time paying my mortgage and escrow payments. 

XXXX XXXX XXXX need help.

Company response to consumer: Closed with explanation