Consumer complaint received 2022-05-03
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This serves as notice to XXXX XXXX, and CRA of their engagement into unfair and deceptive practices with the consumer credit reporting agencies paid membership for identity reporting, coverage and digital dispute process. 

Specifically the benefits found to be deceptive fall under the the membership dispute processes ID restoration component, e.g. ( assistance with credit disputes, mediation calls, negotiating with parties to resolve identity theft ).

In my experience, This feature with assisting to restore victims of ID theft has gone no further than the CRA verifying from credit furnishers if the information is correct. 

The CRC 's may be operating unfair and deceptive practices with regards to the XXXX operational process, of properly investigating, recording ( deleting or blocking ) and furnishing completed or inconclusive direct disputed account data Which require : " CRC must conduct a reasonable reinvestigation of disputed information to determine if the disputed information is inaccurate whenever the completeness or accuracy of any item of information contained in a consumers file is disputed by the consumer and the consumer notifies the CRC directly, or indirectly through a reseller, of such dispute.

& Furnishers, After determining that information furnished to CRCs is not complete or accurate, furnishers must also stop furnishing to CRCs information that remains not complete or accurate.16 Because of this I am asking the commission to investigate and remediate the engagement into unfair and deceptive practices with regards to the paid subscription services/features offered by each major Credit Reporting Agency and its warrantor for material and even initial proffered claims resulting from ID theft/CC Fraud.

Each CRC offers an Identity Theft Coverage Component with features and benefits enrolled to, outlined via the Master Policy & underwritten by insurance company subsidiaries or affiliates of XXXX XXXX XXXX XXXX XXXX ( XXXX ). 

I am enrolled in the programs below since the date of discovery of reported fraud XX/XX/21 : XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX - my XXXX Advanced The XXXX 's have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore each have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ).

But electronically remit form letters to delay or avert completing the obligation to provide direct dispute consumers : A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher ( s ) of that information Each Furnisher confirmed receipt on the original FTC report with a documented response found with FTC REPORT : XXXX and the complaint contained the proper vitrification documents as requested : One copy of a government issued identification card, such as a drivers license, state ID card, etc., and One copy of a utility bill, bank or insurance statement to verify your address Please also include the following identification information : Your full name including middle initial ( and generation - XXXX, XXXX, XXXX, XXXX ) Social Security number Date of birth Complete addresses for the past two years And finally by alleging : your request to block was made in error, or, your request to block information was based on a material misrepresentation, or, you knowingly obtained or should have known that you obtained possession of goods, services, or moneys as a result of one or more of the transactions that you are seeking to block. Therefore, we are declining your request to block one or more of the items of information.

These concerted and unfair practices continue to materially and negatively affect my credit profile by updating with inaccurate & new late payments. This is detrimental to my credit history as the act of re-aging or inserting new unverifiable payment data to credit profiles of charged off debt ultimately erodes trust that the actual dispute process enables a fair, safe and transparent method to correct errors on our reports.

This is unfair, deceptive and illegal and must be remediated. I look forward to findings. 

Respectfully, XXXX XXXX XXXX

Company response to consumer: Closed with explanation