Consumer complaint received 2022-04-04
Company: JPMORGAN CHASE & CO.
State: OK
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
In XXXX, on a notice in my email account, I realized that the balance I had posted to pay on the monthly bill, was not going to cover the " minimum payment ''. I had usually kept all of my accounts at a {$50.00} payout each month until the balance is paid or just reoccurring. I wasn't completely familiar with the automatic payment settings and asked a representative to assist me in setting it. I thought it was taken care of, but, I believe there was a misunderstanding and a mistake made, because I thought putting it on the setting that paid the " at risk '' to be interest bearing first was what I needed, a also set it to pay at least the minimum balance. I was told XXXX payment was already taken care of, and wouldn't be billed again until XXXX. XXXX came along and instead of the minimum balance, the entire balance of the credit card was drawn. That's {$1300.00}. This put me into a negative balance at the bank, in which I only had about {$650.00} at the time. The bank charge was {$30.00} for the negative balance, then every time any of the other automatic payments that where assigned to the account aquired another {$30.00} surcharge as a result of the account now, not having the finances to pay them due to the credit cards attempt to take the entire balance at once. I immediately reached out, explaining the situation, and the best thing they said they could do was wait for 2 days because the money never cleared the account. I had to wait until this was kicked out by my Bank. So, I also explained the hardships the actions put me in. They offered {$30.00} credit to be returned as well, when the funds where returned. I immediately went online, and corrected the discrepancy in the automatic payments settings, now that I thought I understood. I asked for them to wait until the Friday coming up, ( " at that time '' ). Then the payment that was supposed to be paid, would be there, because I had a payday that would have come in and given us a better since of security in having enough funds to cover any other bills coming in. However, instead of taking the " minimum '' payment as I most positively assure you that I did, they again took the entirety of the balance. Putting me negative again and compounding several charges., I have almost {$300.00} in fees and charges due to the actions of the situation. Neither the bank, nor the credit card company wants to take any kind of action to correct the attrocity. The credit card company again said they added {$30.00} to cover the incident, and offered {$60.00} off of the interest in upcoming bills. This doesn't help me pay my bills. I haven't missed XXXX payment in over 130 months of paying any of the bills, I have worked extremely hard to keep all of my accounts up and have never had a negative mark until now. I feel like sueing the pants off of them. I have a family that depends on me to pay bills, cheating me out of the money I have is crooked. Help me do what I need to do so that they can't do this to ANYONE else.

Company response to consumer: Closed with explanation