Consumer complaint received 2023-01-09
Company: T.S. Holdings
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I am a XXXX resident of XXXX XXXX XXXX in XXXX, GA owned by XXXX XXXX XXXX. 

When I moved out on XX/XX/XXXX 2022 a fraudulent final ledger was submitted to the corporate office showing that I owed the apartment complex XXXX This amount was turned over to IQ Data XXXX  in XXXX. I was made aware of this error on XX/XX/XXXX around XXXX when I received a collections call from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My account # : XXXX & Payment Confirmation : XXXX ). I immediately went to XXXX XXXX apartments to speak with the XXXX and get the ledge corrected. The word withdraw was placed on my ledger on the XXXX errors I will explain below and I was told she would inform Corporate of the errors, who would then inform the collections firm of the errors and it would be deleted. 

Fast forward XXXX months later and I received a phone call on Friday XX/XX/XXXX about the same collections but with added interest now totaling XXXX. On XXXX XXXX 2023 I paid for an immediate deletion of the fraudulent reporting that has been negatively impacting my XXXX XXXX for XXXX months. 

There are XXXX items on the ledger that are incorrect. I have attached to this complaint a copy of the ledger corrections and the email of the lost/found final check that I will explain below. 
XXXX. Dated XX/XX/XXXX/2022 highlighted in yellow XXXX effective XXXX XXXX XXXX. Dated XXXX/XXXX/2022 highlighted in yellow XXXX effective XXXX XXXX  XXXX. Dated XX/XX/XXXX highlighted in yellow XXXX effective XXXX XXXX These XXXX items are duplicate charges. My lease ended XXXX XXXX, 2022 and I moved out on XX/XX/XXXX, 2022. Which means I went from a lease to a month to month XXXX rental rate on XXXX. I was charged this XXXX rate on XX/XX/XXXX, located in the ledger with a star ( XXXX ). The XXXX additional incorrect XXXX charges should have been deleted when I brought this to the XXXX XXXX managements attention in XXXX of 2022. But this was never communicated to corporate or to the collection agency. 

XXXX. Dated XX/XX/XXXX highlighted in yellow Trash out-items left in closet XXXX This line item references a white pole located in the master bedroom closet. This white pole was in the closet when I moved into the townhouse, it was being used to support the shelves in the closet. While living there, my husband reinforced the shelves making the pole no longer necessary. But upon move out we left the pole where we found it. The XXXX at XXXX XXXX has acknowledged this and has a photo of the pole in my file. I saw it today XX/XX/XXXX when I visited her office. 

XXXX. Dated XX/XX/XXXX highlighted in yellow Utility Fee-Final water XXXX On XX/XX/XXXX I dropped off a check for XXXX} with the memo : Final XXXX Payment in relation to this water bill. The management office applied this check to the wrong apartment complex. In the attachment to this email, Ive included the email I received from XXXX XXXX XXXX ( assistant property XXXX ) saying that on XX/XX/XXXX they had located my check and the XXXX will correct the ledger. Clearly, this was not done. 

I spoke with the assistant property XXXX, XXXX XXXX this morning to confirm all of these incorrect charges and view the corrected ledger from XXXX which was never forwarded to the collections agency. Her email address is : XXXX and phone # is XXXX. 

This was first reported to my XXXX XXXX in XXXX on XXXX.

Company response to consumer: Closed with explanation