Consumer complaint received 2022-08-30
Company: Chime Financial Inc
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I opened a account with Chime in XX/XX/XXXX with my refund check XXXX another check was deposited which was my economic stimulus check of XXXX another one XXXX. During that time my XXXX refund was deposited in XX/XX/XXXX XXXX. A cash deposit of XXXX cash was also deposited in this account. My Totaling XXXX. I called account still in good standing the representative confirmed my balance of XXXX. And asked me did i try to access my account by changing the pw I told her no. That's when we changed the email address to XXXX and pw Immediatly and I believe it was in XXXX or XXXX of XXXX i never I tried to access this account until recently in XX/XX/XXXX and could not access my account. My wife started a new account n requested the.money be transferred into the new one explaining the old one could not be accessed n wanted the money balance transferred to the new one. We also tried to access the account by using the ATM card with no luck. Now my wife does not have access to the account at all. During this time I asked her to help me bcause I couldn't seem to get help through customer service. Chime ask for me to verify my identity. I sent them on 6 different occasions 6pic photo id 's 6 pic of my ssc copy of a bill with addres n a phone bill with my new phone number. Since the old one was not updated. But again could not access my account. After looking at my emails I noticed a XXXX XXXX with some type of spot me all over my email. I don't know this young lady so I didn't understand her involvement with me. She is not one of my contacts either. Also while looking over my emails I never recieved a bank statement from chime by mail nor even through my email. 
Chime said that they noticed unusual activity n never elaborated on the comment that was made. Amatter of fact the only thing they informed me of that my account was closed due to some account disclosure. They informed me they will send a check from my savings and another from my checking in 30days from the closure date XX/XX/XXXX. And 14 days from the XX/XX/XXXX from my savings I recieved a check from the savings in the Sum of XXXX which was XXXX short of XXXX which that was my savings balance XXXX. I inquired about the other refund check of XXXX and still have not recieved a response from chime nor the check from the checking account. I did inform them I was gon na seek legal help into receiving the rest of my money. I didn't even know that the account had been suspended in XXXX bcause they never informed me by mail or email. I have tried to contact them by email 20 to 30 times with no response to the money that I know for a fact was in that account. The irs sent me a identity theft pin for my ssn incase someone had used my identity. Chime never elaborated on any activity done with my account. I never authorized any transactions on this account. I do know that this account in XXXX ended with XXXX and should still in account was XXXX

Company response to consumer: Closed with explanation