BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2021-05-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hi went to the Bank of America ATM to deposit {$3000.00} when I try to deposit the money to the ATM it was pushing the money back again and again I was counting and putting back to the ATM finally its accepted the money but there is a massage popes up on the screen saying there is problem with ATM enter amount manually to confirm amount then enter manually {$3000.00} but Machine gave me credit for {$300.00} only then I called the manager for help told them what happened they told me they dont have access to the ATM call the phone number on the receipt then I did call them they gave me credit for that I didnt know that is temporary I thought Im good but two months later I received a latter oh they are unable to pay the claim that I did for {$2700.00} because they didnt find any money from the ATM and they said I walked out with the from the ATM which is not true bank is lying on both sources billing and video from the ATM I called them they reopen the claim twice but I received the same answer I asked them to show me the video but they are saying they dont have access to the video and the ATM so whos have the access to the ATM and the video they told me I have to get the subpoena from the court if I want to release that video from them but courts have currently very limited service I filed for subpoena and small claims today but court employees said they havent processed any small claim over a year because of pandemic theyre not sure they are going to process my small claim or not Im really helpless right know I lost my {$2700.00} I need to get that money from the bank please help me out this was happen on XXXX at XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-05-23
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I appreciate your time to remove some of the items in my file that resulted from alleged identity theft but I have some items left that need to be removed. Per FCRA section 605 you are required to remove any items listed on an ID THEFT REPORT. Ive already included this report in a previous letter & I am including it again. Ive informed my attorney of my intentions & they are excited to hold you accountable for your willful noncompliance. 
XXXX XXXX XXXX  XXXX, GA XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX, GA XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXXXXXX, NJ XXXX ; XXXX XXXX XXXX XXXX, NJ XXXX ; XXXX XXXX XXXX XXXX XXXX NJ XXXX ; XXXX XXXX Balance : {$0.00} ; Chapter XXXX Bankruptcy Date Filed/Reported : XX/XX/XXXX Reference # : XXXX ; XXXX XXXXXX/XX/XXXX.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-09-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Capital One call center representatives and welcome email confirmed that I will receive a {$500.00} reward once I meet all the requirements, but the reward was not distributed as promised and I was told later that I am ineligible for the {$500.00} account opening bonus. 

I opened my account successfully with the promo code " XXXX ''. I received a confirmation email from Capital One bank on XX/XX/2020, which indicates that I will see the bonus in the account within 160 days after account opening as long as I make the required deposit within 10 days. The email did not have any languages indicating my ineligibility for the promotion. During this time period, I called Called One and was confirmed that I would receive the bonus. 

I waited for about a half a year, but the {$500.00} never hit my account. Call center representatives said that it is normal that it takes longer time for the system to process the reward and asked me to wait. After opening a case, I was informed that I was not eligible for the bonus, which contradicts to the communications that I received from Capital One bank in the past. The promotion requires depositors to keep a balance of USD XXXX to receive the {$500.00}. I kept my account balance above USD XXXX for approximately 180 days at the time of writing this complaint. 

I was not able to resolve the issue with local branches in XXXX. Local Capital One banks are turned into cafes. Local bank employees have limited access. Resolving the issue with Capital One bank is difficult and time-consuming. I received no email response after requesting the Capital One bank investigation team to reopen my case.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-29
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I have this credit card that I already pay annual fees on. I took a balance transfer for a 0 % APR for up to 12 months and paid a balance transfer fee of {$720.00}. I do not have to pay the balance until XX/XX/XXXX. Meanwhile, I had a minimum payment of XXXX every month but because I envisaged using the card for other purchases, I decided to increase my payment monthly above the minimum payment. There were few purchases made that I paid off during the statement billing period. In XXXX I wanted to make a significant purchase from XXXX- the Merchant branded for this credit card, so I had to use this credit card, and when I had to travel abroad on an extended period, I made a large payment on the card to have enough to use with the card as well. Unknown to me, this company has been charging me interest on every purchase without granting any grace period, and even when I made the payment of the amount prior to making the purchase. I wrote to them complaining about the issue and demanding a full refund of all interest charges or fees for purchases made but they refused to correct it. All I was to pay was minimum payment on the balance because I already paid a balance transfer fee to earn a 0 % APR, but these greedy, inconsiderate, and corrupt company called Chase Bank decided to continue charging me interest on every purchase made, no grace period even when I made payments over the amount used. This is cruel and completely unacceptable. I am escalating this dispute and I need every interest charged waived and returned immediately with reference to {$18.00} interest or fee charged on the XX/XX/XXXX, statement, and {$43.00} interest or fee charged on XX/XX/XXXX statement. The full balance is on a 0 % APR from a balance transfer where I paid over {$700.00} balance transfer fee. Enough of this exploitation and extortion from this financial institution.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-29
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Despite multiple written requests, the unverified accounts listed below continue to report on my credit report in violation of federal law. These accounts must be validated in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). If you do not validate these accounts, I will take legal action against you. Please follow the law so that this matter can be resolved as soon as possible. 
U S DEPT OF EDXXXX XXXX U S DEPT OF EDXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX DPT EDXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-28
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
, I wrote to the below creditors requesting an investigation into items that I believed were fraud, inaccurate, and falsely reported. To this date I have not received a response. Not only do I believe this to be a stall tactic on their part to grant an additional 30 days to comply with my original request, but I believe it to be a blatant violation of 15 U.S. Code 1681i - Procedure in case of disputed accuracy. 
Your credit reporting agency has been reporting inaccurate and incomplete account information to my credit file. I am distressed that these referenced inaccurate accounts are on my credit profile. Your reporting agency has failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit information they report and may be liable under 15 U.S.C. 1692g validation of debt. Also, in Fisher v. Equifax Information Services LLC ( D. Ariz. 2018 ), your reporting agency may be liable for false reporting. Credit reporting laws ensure that bureaus report only 100 % accurate credit information. 
While these third party collectors attempted to collect a debt that is not mine, they broke 15 U.S. Code 1692k - Civil liability. I am maintaining a careful record of my communications with your agency and the false reporting collectors for the purpose of filing a complaint to the FTC if the non-compliance continues. Like, Wenger v. Trans Union Corp., No. 95-6445 ( C.D.Cal. Nov. 14,1995 ), the below false creditors will be liable for your willful non-compliance. Also, in Fisher v. Equifax Information Services LLC ( D. Ariz. 2018 ), they may be liable for false reporting. I respectfully requested to be provided proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. 
Please send all validating records through the CFPB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address. 
Failure to respond satisfactorily with deletion of the above referenced account and a free copy of my report after the changes have been made will result in the above actions being taken against your company. 
Under federal law, you have 30 days to complete your reinvestigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well. Please provide this information within 15 days of the completion of your reinvestigation. I demand that these accounts be deleted immediately, or I will file litigation. I demand that these accounts be deleted immediately as I will seek litigation and {$1000.00} per violation.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-21
Company: Atlantic Recovery Solutions LLC
State: FL
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
XXXX is attempting to collect a debt that they do not own. 

I contacted XXXX XXXX and the financial company XXXX XXXX  and they informed me that the debt was charged off and sold to XXXX XXXX XXXX. 

XXXX has resorted to harassing me, my husband, my father-in-law, and my mother-in-law every single day. I have spoken with an agent there, XXXX, and she calls everyday despite me asking them to stop.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-05-23
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I checked my credit report and found that some of the data were incorrect. Equifax is required by Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) to verify this item ( A ). It is not permitted to report this item as unverified information without giving any supporting documentation within the legally permitted time frame. My credit report lists the following issues as needing investigation and correction due to inaccurate reporting in my file. 

XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-05-25
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Navy Federal Credit Union Literally charge me more than my rent in overdraft and returned check fees ( EVERY MONTH ) My account never ever dips negative, however they still charges me because they post their transactions the in the order they want so they intentionally be able to charge to predatory fees. They caused too many transaction to bounce just because i wake up almost every monday and i find 4x ( {$29.00} returned check fee ) and my balance can cover 4 of them, when i call they said the balance is not posted yet which makes me crazy because i can go to an ATM and take it all out. 
Here 's a list of overdraft fees charged by navy federal just in the last couple month equaling {$500.00} XX/XX/2021 Overdraft Protection Fee Debit - {$40.00} - {$540.00} XX/XX/2021 Overdraft Protection Fee Debit - {$40.00} - {$520.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} - {$380.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} - {$190.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} - {$48.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$40.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- Those are the fees charged for allegedly claiming that checks bounces. 
XX/XX/2021 Insufficient Funds Debit - {$29.00} {$1600.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} - {$580.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} - {$550.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} {$140.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} {$170.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} {$550.00} XX/XX/2021 Returned Check Fee Debit - {$29.00} -- XX/XX/2021 Returned Check Fee Debit - {$29.00} I tried contacting them but customer server is so rude and takes over 20 minutes to respond.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-07-15
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
DELETE FRAUD ALERTS AND EXTENDED FRAUD ALERTS Transunion # XXXX # XXXX EXTENDED FRAUD ALERT : ACTION MAY BE REQUIRED UNDER FCRA BEFORE OPENING OR MODIFYING AN XXXX XXXX XXXX & XXXX XXXX ID FRAUD VICTIM ALERT FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST CONTACTING ME PERSONALLY AND VERIFYING ALL APPLICATION INFORMATION AT DAY XXXX OR EVENING XXXX. THIS VICTIM ALERT WILL BE MAINTAINED FOR SEVEN YEARS BEGINNING XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-28
Company: SYNCHRONY FINANCIAL
State: WV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
On XX/XX/2022 a hard credit inquiry was put on my XXXX XXXX credit report. On XXXX XXXX XXXX XXXX XXXX, this is listed as : SYNCHRONY FINANCIAL ( Finance ) In XXXX XXXX 

On XXXX XXXX website, it is listed as : SYNCHRONY FINANCIAL XX/XX/2022 Location XXXX XXXX XXXX XXXX XXXX XXXX Phone ( XXXX ) XXXX Inquiry Type Individual I contacted Synchrony Bank by both web chat and phone. They could not find any new applications that would cause this inquiry, for my SSN. Synchronys recommendation was to contact XXXX XXXX, to find what the exact type of account, because Synchrony can not investigate the situation without the full information. 

I contacted XXXX XXXX, and they told me the hard inquiry can not be removed from my account without both me and Synchrony bank postal mailing XXXX XXXX the proper documentation to have this removed. I told the XXXX XXXX rep that Synchrony could not find anything and could not investigate without further information. The XXXX XXXX rep said, We can't disclose these kind of information 's since this inquiry has raised from their side we need a letter of authorization from their side in order for us to remove from the report. 

This may have been a potentially fraudulent account application at worst and an annoying ding to my credit score at the least. I had no part in this making its way onto my credit report and neither XXXX XXXX XXXX Synchrony Bank seem to be willing to help me with the situation. Slow walking and stone walling this process is not acceptable. 

I contacted XXXX and they told me exactly what I needed to tell Synchrony to dispute this as fraudulent. I called Synchrony Bank back and read them exactly what I was told to say. They looked it up with my SSN and transferred me to the Lowes Commercial department. They couldnt give me any further information, and suggested I contact XXXX XXXX. 

At this point, Im really not sure how to proceed, since neither is willing to give me any information or help in the slightest. Anyone have an idea on how to go about resolving this situation? 

Note : The inquiry is showing up as XX/XX/2022 on XXXX XXXX and XXXX XXXX. It is showing up as found on XX/XX/2022 on XXXX. I can not currently log back into XXXX XXXX to get the documentation directly from their site.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-07
Company: EQUIFAX, INC.
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act, the following list of accounts have violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C. 1681 and have also reported late payments, which is also a violation. 
15 USC 1681 Section 602 A States that I have a right to privacy 15 USC 1681 Section 604 A section 2 states that a consumer reporting agency can not furnish an account without my written instructions Accounts : XXXX XXXX Accnt : XXXX XXXX Late remarks on these dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX XXXX : 7 late remarks on these dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX XXXX 8 late remarks on these dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX 5 late remarks : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX XXXX 9 late remarks : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Preferred lease 5 late remarks : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-05-23
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Seriously, it's been months since I investigated my credit report, and I realized that some of the information was still erroneous. The Equifax credit bureau is required to authenticate these accounts under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting accounts as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), please investigate the unverifiable items and update them immediately in my report : XXXX XXXX  XXXX and XXXX XXXX  XXXX XXXX XXXX. Please update ASAP.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-07-27
Company: Ocwen Financial Corporation
State: TX
Product: Debt collection
Sub-product: Mortgage debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
As displayed within a " Monthly Mortgage Statement '' dated XX/XX/XXXX that is enclosed hereto as Exhibit A ; a response letter to me dated XX/XX/XXXX regarding my complaint to the CFPB under complaint number XXXX enclosed hereto as Exhibit A1 ; and a " Payoff Quote '' dated XX/XX/XXXX enclosed hereto as Exhibit A2, XXXX XXXX ( " XXXX '' ) and PHH Mortgage Services ( " PHH '' ) continued to : falsely address and designate the XXXX XXXX   XXXX XXXX XXXX as the mortgagor for the subject mortgage loan when no such person existed. ; and falsely declare the subject mortgage loan is due for the payment that came due as of XX/XX/XXXX and the last payment applied was for XX/XX/XXXX, which contradicts the XX/XX/XXXX date of default claimed in Docket No. : XXXX as displayed within the complaint annexed hereto as Exhibit B ; and omits approximately {$21000.00} in payments that were made starting XX/XX/XXXX through XX/XX/XXXX of which approximately {$16000.00} was cashed by XXXX XXXX XXXX, XXXX ( XXXX XXXX ) as displayed within the checks enclosed hereto as Exhibit C. 

Since the inception of the most recent foreclosure action as of XX/XX/XXXX to present date, I have repeatedly raised the foregoing issues regarding the false date of default and concealment of nearly {$21000.00} of payments that I made with approximately $ XXXX being cashed, but the foregoing parties refuse to acknowledge their errors.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation