Consumer complaint received 2017-05-05
Company: Ocwen Financial Corporation
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Problem sinc e refinancing with  XXXX   XXXX . Since then, names have changed or moved to-   XXXX   XXXX   e Littion ocwen Paying  nonstop- never missed payments   XXXX   XXXX   XXXX   though  did ask for proof of real estate tax payments because I was paying on a monthly program ( apply and got monthly installment program before buying house- and no problem with   XXXX   XXXX   my  first Mortage ) Th ey got proof and a letter from the city vertiflying I paid.    XXXX  says I did not even after proof. My house has  XXXX  houses with the same number and for some reason Texas division refuses to acknowledge that.   Never a letter from  XXXX   XXXX  to stop paying taxes that way.    XXXX  took over- and that send me a act  XXXX ? What number - threatening me because of  XXXX  missing payments I sent  XXXX   XXXX   XXXX  packages with copies Front and back of checks showing the so called missing payments that was not missing Never a letter back Never a response ever I did show this to  XXXX  attornies and they did not tell me how serious this was- and did not take me on Though  XXXX  attorney wrote a letter on my behalf about the fact I was paying the real estate taxes on a monthly program I continue my path until the end of  XXXX  when I was kicked off the monthly installment plan. Not because I was missing payments but because I was payin g 2-3 months at a time which I have been doing sinc e  XXXX .   Never a letter telling me to stop doing it that way. Just kicked me off.   Then later on I found out th e Mortage  company is trying to foreclose on me. Never found out the true facts until  XXXX   2-3  years ago on the last month of me fighting foreclosure on my own because attornies did not want to deal with me. I had help from  XXXX   XXXX  who set up papers for me.  XXXX  attorney who looked my stuff in  XXXX  could have stop this foreclosure back in  XXXX  because of my hearing loss  ( feel that is part of it )  and my locked gate.   XXXX   XXXX   XXXX  did not ask the right questions, they hurt me more than help.  XXXX  and I were talking  to Ocelon and  every check they say they did not get, I showed Front and back of showing payments.  XXXX  my only  XXXX  speaking relationship  counselor sta ted on the phone I paid every time but he did not explain the foreclosure business. No attorney could - the Mortage company di d not/ n ever did respond in any time what the real issue is. Wh en    XXXX   XXXX   took over in  XXXX  of t he last year I was fighting foreclosure., they never answered any of her requests for answers up to  XXXX . The city got her for me.  XXXX  let me go  two m onths ago because they do not do repa  ( Mortage company took money and never   acknowledged it t ) th is  XXXX   XXXX  attorney figured out the real issue which was I was paying real estate taxes on a monthly program.   Never did any Mortage/ servicing company stated they wanted to stop this That is simple enough If they wanted me to stop that- a letter would have worked It is funny they to this day do not state this as a reason To this day not respond to my attorney or me They did know I was paying real estate taxes because they were paid back by the city -- therefore knowing I was paying  XXXX  and Littion wer e both  paid back.   City never told me that they were paid twice And there WAS NEVer any acknowledgement that the city paid them back And never an acknowledgement that they used my Mortage payments to pay real estate taxes Except in their number sheets since  XXXX  - states supend forebearance They are threatening foreclosure again They do not send me statement billing so I wait until possible last minute.   Please help- they are crooked Feel they want to take away home because I am an nothing person-   XXXX   XXXX   and oldish Courts lacked understanding of my   XXXX   XXXX   I am not  XXXX  Only  XXXX  judge understood This is not right Please help Got thisvthreatening foreclosure thing today and it is not right

Company response to consumer: Closed with explanation