Consumer complaint received 2020-06-10
Company: EQUIFAX, INC.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
I have called Equifax, XXXX  and XXXX  many times before the Covid-19 situation, sent letters with documentation to Equifax to REMOVE the Security Credit Freeze OFF my personal credit file and credit report! None have been answered nor rectified to be taken off immediately! They are quick to put in on people 's credit file without documentation, but refuse to remove it upon request ... In XX/XX/XXXX, I spoke to customer service and she told to send a coverletter of my request along with my state drivers license, copy of social security card, current address, phone number and utility bill ... I have done that part routinely and made copies of what I've sent via Certified mail on XX/XX/XXXX ... Funny how the documentation wasn't needed when they put the XXXX FREEZE on my account! There are erroneous credit information on my report from Equifax, XXXX  and XXXX  whereas they have not take the time to verify them to take it off! I can't dispute these when they refuse access for me to make corrections! There was is " No Way '' for us to ever regain/restore lost credit score points when they make mistakes ... Did you know that?!? Once they make a mistake, and our scores go down, there is noway to restore those lost points!! They are criminals that also allow breaches of our data for the programmers who sell our information to XXXX   and make new credit files from us. I have worked in the XXXX XXXX  XXXX   since XXXX and also as a XXXX XXXX at a bank! I have seen some very discriminatory reports against people of XXXX! The programmers put Algorithms in the credit coding that discriminate against the natural citizens of the United States of America!!! And Congress allows it! The credit reporting companies have too much clout, and are criminals that allow our personal profiles get breached! I have witnessed this over and over in the fraud department at the bank and had to cancel several cards from XXXX. When I went to verify their names and previous addresses, and relatives to reactivate the card with very large credit lines, they would use the American 's names and still get it wrong! We cant even get through to them to fix our own reports or disputes! Congress needs to step up to the plate and stop these criminal reporting agencies from high-jacking our credit reports, let us be able to access our reports so we can have mortgage companies and retailers access our profiles!!! Also, and to let you know that when certain groups of people come into the USA and are not natural citizens, the United States of America " allows '' them to buy homes without a credit report because it's against their religion ... XXXX!?! As " they '' say - Do as the XXXX   do! But we as citizens that built this country don't have the same opportunity! That is crazy and discriminatory against our own people! I will not be bullied by this system anymore and will start telling EVERYONE how you allow foreigners priviledges we cant even get here for ourselves! I'm rising up on this matter!

Company response to consumer: Closed with explanation