Consumer complaint received 2020-07-27
Company: Lennar Financial Services, LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
Complaint : Closing Disclosure was made/originated day-of closing ( Monday XX/XX/2020 ) ; there was no time to evaluate the financial changes and impact and we did not even know it was new at the time of closing ; there was no information given that the Disclosure was new/re-calculated and there was no explanation for changes in values. The 3 Day rule was violated in bad faith as the changes remained unknown until the next day when we were informed we were still ~ {$4100.00} short. We had to secure this money, with no notice as to why, before our keys would be released to us. We had consummated the closing the day prior. No party involved knew there was a change in Closing Disclosure ; on Monday XX/XX/2020 it was stated that we were funded and good to go. There was no notice we were still short and that the wired amount was insufficient. We did not waive the waiting period under any circumstances, implied, ambiguous, certain or otherwise. The dollar amount wired to conclude the transaction was based on the only Closing Disclosure in our possession. 
As the change ( s ) to the Closing Disclosure made by Eagle Home Mortgage was both a surprise and not in our favor, EHM should be considered to be non-compliant and to have acted in Bad Faith. 

Party 1 : Buyers XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Party 2 : Eagle Home Mortgage Underwriter : XXXX XXXX ( XXXX ) XXXX Subject address of transaction : XXXX XXXX XXXX XXXX, TX XXXX Evidence : We have evidence that the new Closing Disclosure was made on XX/XX/2020 at XXXX pacific, XXXX central. This is a fact that can be proven as the document is timestamped for that date. On the time of closing XX/XX/2020 at XXXX central, the only Closing Disclosure available to us in our portal was apparently an older one ; the new one was not produced, provided, uploaded. The Title Company was unaware this was a new document. We have evidence that as of the next day, XX/XX/2020 the new Closing Disclosure was still not uploaded or made available to us. On the next day, the Title Company articulated that they too were confused at the lack of funding and they were unable to reconcile how they had a Closing Disclosure which was different from the Closing Disclosure that was found in our Portal on EHM 's site. There were no emails which informed us that there was or would be a new Closing Disclosure. 

Attempt to resolve : Upon calling XXXX XXXX on XX/XX/2020 he stated that he had been compliant and cited the relevant statute. Obviously, this was an inaccurate statement. 

We can and will provide the evidence required to support the allegation of non-compliance and Bad Faith. 

As of the day of this Complaint, XX/XX/2020, there is still no new Closing Disclosure provided to us ; there is still no explanation of detrimental change of costs. 

We hereby conclude EHM acted in Bad Faith as the changes were detrimental to us financially, unexplained and violated the 3 day rule, and hereby demand they ( Eagle Home Mortgage ) refund to us the value of the difference which we were forced to pay in order to surrender our keys to us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief