Consumer complaint received 2020-12-22
Company: Paypal Holdings, Inc
State: AK
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I purchased 3 items from a internet company that showed they were a US Company and that the items that were listed were all Made in USA. They also included a guarantee of 3-5 days shipping. 

I filed a complaint with PayPal to return my money as the seller refused to communicate other than form letters that were sent to multiple consumers. The items were admitted to not being made in the USA which is the only reason I purchased these shirts. PayPals only real response was to request shipping information from the seller, the seller then sent 1 shirt and not three, PayPal closed the complaint because there was a document submitted that showed mail delivered, the denied the complaint and has locked out further complaints for this transaction.

My allegations, PayPal is knowling supporting internet Fraud as well as International Trade Violations by allowing companies to profit from fraudulent claims of " Made in USA ''. PayPal has acted in a manner that suggests they make more money from the scammers than they do from the buyers and therefore are protecting that income stream. This Company changes it's name every few weeks and PayPal knows this and does not prevent them from using their system to commit Federal Crimes and Scam US Consumers. 



Seller information XXXX XXXX XXXX XXXX Transaction amount {$120.00} USD Refund requested {$120.00} USD Transaction ID XXXX Invoice ID XXXX1 Date reported XX/XX/ Your notes This was advertised a 3 to 5 business days to ship orders. The order was placed nearly 6 weeks ago and they have made no attempt to respond or contact me on this order. Demand full refund from the vendor. 

File XXXX  invoice.pdf Your responses Date added XX/XX/ Your notes They refuse to acknowledge that their claim of Made in USA is ok since they claim the same quality, violates Federal Laws. Items are have not shipped and they claimed 3 to 5 days, this is well into the COVID pandemic, so to continue to advertise 3 to 5 days is a fraudulent claim, they have still not shipped the items. Response was pre canned response to it's customers when they continually fail to meet even a reasonable delivery schedule. 

Information provided by the seller Date XX/XX/ Tracking info XXXX, XXXX XXXX Your conversation with the seller You This was advertised a 3 to 5 business days to ship orders. The order was placed nearly 6 weeks ago and they have made no attempt to respond or contact me on this order. Demand full refund from the vendor. 

XX/XX/ at XXXX XXXX AKST You Your claims of Made in USA is an international trade violation, these are made in XXXX and your advertisement are false and intended to defraud consumers. Made in USA requires that virtually all of the garment is made and assembled in the United States to include all materials used on the item. 

XX/XX/ at XXXX XXXX AKST Dear our Customer, On behalf of customer service, we are truly sorry for the delay due which is an unexpected inconvenience caused to you. We have contacted our shipping partner to speed up the shipment and ensure your package will arrive at your place soon. Actually we have factories around the world including XXXX, XXXX, XXXX and XXXX and guarantee the quality of this product meets the highest USA standards. This order is valuable and high quality, so we promise you will be satisfied when you see it. We know it is your hard-earned money and would be grateful if you allow us to bring the best service to you at this time. From our family to yours, we wish that you stay healthy and safe. Thank you and God bless you! Best regards, XXXX Customer Service Executive XX/XX/ at XXXX XXXX XXXX You Meeting USA standards is not Made in USA, I have already filed a fraud complaint with the US Securities and Exchange, Made In USA by law means virtually all components and materials used, and all assembly and manufacturing are US, you just admitted they are not at all US material or manufacture. You have committed a federal crime in the US as well as all XXXX member countries by treaty. I dont want your fraudulent XXXX. Refund immediately. 

XX/XX/ at XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief