Consumer complaint received 2023-12-12
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Subject : Urgent Resolution Required for Gross Negligence and Identity Fraud Handling Dear CFPB : I am writing to express my deep concern and frustration regarding the handling of identity fraud and the subsequent gross negligence exhibited by JP Morgan Chase Bank in addressing the fraudulent activities on my Business Ink card. 

In XXXX of XXXX, unauthorized charges and transfers were made from my account, prompting my immediate notification to Chase. Despite alerting your institution to these fraudulent activities, Chase failed to take appropriate action until XXXX, when legal intervention became necessary. 

Multiple accounts were illicitly created and manipulated using my sensitive personal information. Entities such as Chase, XXXX, and XXXX XXXX eventually acknowledged the fraudulent nature of these transactions, which were part of an elaborate inside banking scheme. These organizations removed the charges after a thorough investigation involving law enforcement and my legal counsel and were removed out of the lawsuit that included other banking institutions that ignored my fraud disputes. 

Shockingly, in XXXX, I discovered a sudden surge in my JP Morgan account balance, correlating with the reappearance of fraudulent balance transfers initially removed in XXXX. Despite Chase 's prior acknowledgment and removal of these charges, I found myself yet again facing a lack of accountability from the JP Morgan institution. 

I made repeated attempts to rectify this issue and have been met with callous indifference, misinformation, and responses that have been irrelevant and laden with inaccuracies and random details that do not reflect my situation. I've expended over 105 hours in more than 30 attempts to resolve this matter, only to be either disconnected, shuffled between departments, or informed erroneously that nothing can be done. 

The impact of Chase 's negligence extends beyond financial implications. The reinstatement of these fraudulent charges has severely affected my credit utilization, especially during the challenging times of the COVID-19 pandemic. 

I am appalled by the gross negligence displayed by Chase in reinstating charges previously deemed fraudulent and removed. I estimate that the amount in question, totaling between $ XXXX {$3000.00}, is directly linked to fraudulent transactions that Chase unjustly placed back on my card without prior notice or valid justification. 

I am urgently requesting your immediate attention and intervention to rectify this matter. I would like Chase to expeditiously remove the interest and balance transfer fees associated with these fraudulent transactions and reinstate and reflect an accurate balance on my card. 

Moreover, the inability of Chase employees to access my account information predating the COVID-19 era, coupled with their lack of response to my requests, adds to the distress and confusion caused by this situation. 

I trust that, as a reputable watch dog agency, you will get Chase to promptly investigate this matter thoroughly and take the necessary steps to rectify the erroneous charges, providing me with the resolution I rightfully deserve. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation