Consumer complaint received 2021-04-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
ITS XX/XX/XXXX I got ta pay RENT SOON OR IM GON NA BE HOMELESS AND THIS IS THE STATES GOVERNMENT EDD CARD Been calling since XX/XX/XXXX because my card was declined at XX/XX/XXXX store on XX/XX/XXXX AROUND XXXX and I then realized after driving 1 1/2 hours home and looking at my account on the app keep in mind I HAVE ALL NOTIFICATIONS ON IN APP AND MY PHONE NEVER RECEIVED A TEXT OR EMAIL TELLING ME I HAVE UNAUTHORIZED WITHDRAWALS FROM XXXX for {$980.00} each day around midnight and then on XX/XX/XXXX for {$900.00} leaving me with nothing to pay for anything. They took it out at two Bank of America ATMS that Ive NEVER BEEN TO AND I DONT LIVE BY EITHER. THEY WONT SHOW ME ANY PROOF IT WAS ME BUT I HAVE SENT OVER A POLICE REPORT AND my VALID CALIFORNIA ISSUED LICENSE WITH MY CASE NUMBER ON IT. IVE CALLED EVER DAY SINCE XX/XX/XXXX and I keep getting put on hold or passed around. I ASKED TO SPEAK TO MULTIPLE Supervisors when they answer Ive had XXXX hang up on me mid sentence explaining my situation and I JUST GOT ON THE PHONE WITH HER FOR XXXX min literally her name was XXXX, another supervisor told me well you know people XXXX XXXX to be at another location SUPER DISRESPECTFUL AND ACCUSING ME. I FEEL DISCRIMINATED Like dude that bank that they took money out from is XXXX XXXX hrs away from me with NO TRAFFIC AND WHEN I CALL I KEEP GETTING TOLD ITS BEING RECONSIDERED FOR A WEEK NOW. IVE FAXED OVER ALL DOCUMENTS THAT THEY HAVE ASKED FOR WHEN I PLACED THE CLAIM ORIGINALLY ON XX/XX/XXXX its was declined on XX/XX/XXXX with no proof it was me but they didnt mail it out till XX/XX/XXXX and I received it XX/XX/XXXX I have proof of when I received the letter its date stamped by the post office and I filed a police report on XX/XX/XXXX after calling the bank and hearing they declined me Im glad I called so I KNEW.. I have NEVER EVER PULLED MONEY OUT REPETITIVE DAYS AND I ONLY PULL OUT XXXX for rent why wasnt the multiple days flagged for suspicious activity after the second day for same quantity BANK OF AMERICA FAILED TO PROTECT MY MONEY AND FAIL TO HONER THE ZERO LIABILITY LAW FOR UNAUTHORIZED WITHDRAWALS ITS ON THEIR PAPERS THEY SEND U WITH THE CARD. AND WHEN XXXX ASK A QUESTION YOU GET A EXCUSE NOT A ANSWER I HAD {$5800.00} unauthorized withdrawals total and now Im at XXXX in my account AGAIN THIS IS A EDD CARD UNAUTHORIZED WITHDRAWALS I NEED TO BE COMPENSATED FOR MY TIME, STARVING FOR WEEKS, BROKE WITH NO TEMP CREDIT TO ACCOUNT NOTHING, CANT PAY BILLS, and FOR MY STRESS AND HEADACHES AND HOURS ON THE PHONE I MEAN HOURS and when I CALL TO UPDATE MY CLAIM THEY DONT EVEN PUT THE INFO INTO THE NOTES WHEN IVE TOLD THEM multiple times Ive called to put in police report on XX/XX/XXXX they didnt when I called back on XX/XX/XXXX to give them the full case number to be COURTEOUS ON MY END WAS TOLD THERE WASNT ONE ON FILE THIS IS A FEDERAL CHARGE I WAN NA PRESS CHARGES IT WAS NOT ME

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief