Consumer complaint received 2022-07-26
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Please reference previous CFPB Complaint XXXX. The response to this complaint was from A # 1 Movers who I never contracted with, nor did I ever sign any documents or agreements with them. This was fraud and I have obtained a Default Judgement in the amount of {$4200.00} against A # 1 XXXX  and XXXX XXXX  ( see attached Default Judgement ). 
Complaint : I entered a contract with XXXX XXXX for 4 movers and 1 truck/s, at $ XXXX and a {$100.00} deposit nonrefundable to move me from XXXX XXXX  XXXX, XXXX  XXXX TX XXXX to XXXX XXXX XXXX XXXX on XX/XX/21 XXXX 
Before my move date, I received a call asking if I minded multiple trips. I specifically said I do not want multiple trips. On XX/XX/21, 4 movers came with a surprisingly small truck and began moving at XXXX. The truck did not have a lift in the back to assist with getting the refrigerator, heavy XXXX XXXX XXXX and my 75-inch Sony TV in the truck. Around lunch time they told me the truck was full and they needed to make an additional trip. 
Before delivering the 1st load to XXXX XXXX XXXX XXXX, the 4-men crew stopped for lunch. They were gone for XXXX hours. The 4th person never returned. My contract stated 4 men and a truck at $ XXXX. They unloaded the first load and then XXXX men and myself returned to XXXX XXXX XXXX, XXXX  TX to finish loading the large items such as the heavy XXXX XXXX XXXX, the 75 inch Sony TV, the refrigerator and a handful of other inventory items. The 3rd man stayed at XXXX XXXX XXXX XXXX to begin assembling the beds. The 4th man never returned to the job.

The 3 men delivered the final items. After a full inspection I realized : 1. I was missing a large decorative vase that went with two others ( Exhibit A ). I have a bad hip and was not able to go onto the truck and inspect it before they left to see what had been left there. 
2. My Sony 75-inch TV was shattered ( Exhibit B ). The men did not wrap it, nor did they put the blankets on it when they loaded it. All they could say was XXXX  we have another job to go to after this one. 
3. My XXXX XXXX XXXX  was so damaged that I could not even open it ( Exhibit C ).

4. There were scratches and dents on my XXXX XXXX XXXXr ( Exhibit D, E and F ).

5. There were scratches on my dining room table ( Exhibit G and H ). 
The damages noted above exceed the moving costs I paid, of a {$100.00} deposit paid on XX/XX/21 and {$1600.00} on XX/XX/21 ( XXXX paid {$1700.00} ). I am disputing all moving charges paid through my credit card company HSBC. I will be filing numerous online social media complaints and a XXXX XXXX XXXX Complaint against XXXX XXXX Company for your Gross Negligence and Breach of Contract. 
When I file a complaint against HSBC, XXXX XXXX XXXX XXXXXXXX  responded and produced documents that I had never seen nor signed. I NEVER contracted with A # XXXX Movers and did not even know they existed. I called the HSBC Fraud Dept. and complained, and they provided a temporary credit in the amount of {$1600.00}. HSBC then reversed the credit and charged me back. 
I sued both XXXX XXXX and XXXX XXXX XXXX XXXX and won a default judgement against them ( see Default Judgement Cause No. XXXX ) in the amount of {$4200.00} including court costs. I am now asking HSBC to credit me back the {$1600.00} and the {$100.00} deposit based on the judgement against them I have proven in the Justice of the Peace Court -Precinct 1.

Company response to consumer: Closed with explanation