Consumer complaint received 2023-12-18
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I sent XXXX XXXX XXXX a notice to opt of out any and ALL authorization i may have previously given allowing them to share any of my information with any 3rd party companies. They are still reporting to the credit reporting agencies. Per 15 USC 6801- 15 USC 6805, 16 CFR 313.7, privacy act of 1974 i have rights as a consumer. Also, reporting certificate of indebtedness on my report which is income which can not be reported! On XX/XX/XXXX I submitted a complaint on cfpb site to handle the matter but my complaint was closed with no solution to my problem. XXXX sent a letter to me and in response i stated " That information provided is incorrect and according to your facts on XXXX  Non affiliates definition is " Companies not related by common ownership or control. They can be financial and nonfinancial companies. Non-affiliates we share with can include third party issuing banks, credit reporting agencies, advertising networks, internet service providers, data analytics providers, service providers, and government entities. '' I also included the definition from 15 USC 6809 nonaffiliated third party The term nonaffiliated third party means any entity that is not an affiliate of, or related by common ownership or affiliated by corporate control with, the financial institution, but does not include a joint employee of such institution. So you lied and you were already aware that the definition did NOT exclude any consumer reporting agencies! Furthermore, the information was provided to me however, according to 15 USC 6802 ( B ) ( 1 ) ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. THIS WAS NOT PROVIDED. You are a financial institution according to federal law which states A financial Institution is defined in 18 U.S. Code 20 as an entity, national or international, that deals primarily in business related to financial or/and monetary transactions, namely loans, deposits, investments, currency exchange, or any other transaction of similar nature. With a privacy notice, you are required by law to provide a opt out notice per 16 CFR 313.10. You have now denied my right of opting as you stated consumer do not have the right to opt out. Which is also incorrect. You stated " We do not report solely on transactions or experiences between us and the consumer. Credit card and XXXX XXXX Accounts can be reported as late if payments are not received '' When in fact late payments are considered transactions and experiences between the consumer and company! Furthermore as you stated you were a " data furnisher '' that reports to credit reporting agencies per the FCRA a consumer report DOES NOT include " Any report containing information solely about transactions or experiences between the consumer and the institution making the report. '' In conclusion, it shall be deleted immediately and for willfully failing to comply with the laws, I want {$1000.00} for each violation! according to 15 USC 1681N. failure to provide opt of notice, denial of opt out per my letter previously sent, reporting transactions and experiences to credit reporting agencies. Total of {$3000.00}. '' This matter needs to be satisfied immediately or I will be forced to seek civil monies penalty.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation