Consumer complaint received 2023-07-26
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I noticed that Experian continues to report this item as an open collection with a past due balance, which is a violation of the Fair Credit Reporting Act ( FCRA ). 

The account in question is as follows : XXXX XXXX XXXX  XXXX Updated Information on this item has been updated. Please review your report for the details. 
Before Dispute Account name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Address identification number Not available Original creditor XXXX XXXX XXXX Account number XXXX Type Collection Terms 1 Months On record until XX/XX/XXXX Recent balance {$390.00} as of XX/XX/XXXX Credit limit or original amount {$390.00} High balance Not reported Monthly payment Not reported Date opened XX/XX/XXXX Date of status XX/XX/XXXX First reported XX/XX/XXXX Responsibility Individual Status Collection account. {$390.00} past due as of XX/XX/XXXX. 
Comment Completed investigation of FCRA dispute - consumer disagrees. 
Reinvestigation information This item was updated from our processing of your dispute in XXXX XXXX. 

After Dispute Account name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Address identification number Not available Original creditor XXXX XXXX XXXX Account number XXXX Type Collection Terms 1 Months On record until XX/XX/XXXX Recent balance {$390.00} as of XX/XX/XXXX Credit limit or original amount {$390.00} High balance Not reported Monthly payment Not reported Date opened XX/XX/XXXX Date of status XX/XX/XXXX First reported XX/XX/XXXX Responsibility Individual Status Collection account. {$390.00} past due as of XX/XX/XXXX. 
Comment Completed investigation of FCRA dispute - consumer disagrees. 
Reinvestigation information This item was updated from our processing of your dispute in XX/XX/XXXX. 

I wish to emphasize that the Fair Credit Reporting Act mandates that consumer reporting agencies, like Experian, have a legal obligation to ensure the accuracy and fairness of the information they report. Upon discovering any inaccuracies in the data, it is the responsibility of the credit reporting agency to promptly correct or remove the disputed items from the consumer 's credit report.

As per FCRA Section 611 ( a ) ( 1 ) ( A ), " A consumer reporting agency shall, free of charge, reinvestigate and modify or remove any information in a consumer 's file that the consumer disputes as inaccurate or incomplete, or can not be verified. '' Given that I have already disputed the accuracy of this collection item with the company, and they have confirmed its inaccuracy by updating the information, I kindly request that Experian immediately remove this inaccurate entry from my credit report.

Moreover, reporting an account as an open collection with an updated balance is not only misleading but also damaging to my creditworthiness. This incorrect information has the potential to adversely impact my ability to secure credit, loans, or favorable interest rates, despite my efforts to maintain a responsible financial profile.

I would appreciate your immediate attention to this matter and a written confirmation of the resolution. Kindly send me a copy of the updated credit report reflecting the removal of the inaccurate collection item.

Please feel free to contact me if you require any additional information or documentation to expedite the resolution process. I have attached copies of relevant documents, including the correspondence from the company acknowledging the error and updating the information.

Thank you for your assistance in rectifying this matter promptly. I trust that Experian will uphold its legal obligation to provide accurate credit reporting to consumers in accordance with the Fair Credit Reporting Act.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation