Consumer complaint received 2017-06-19
Company: NATIONSTAR MORTGAGE LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I would like to report a fraudulent loan refinance by Nationstar Mortgage closing on XXXX/XXXX/XXXX FHA case number XXXX In the loan process they used my previous escrow balance to either lower the loan payoff amount or to pay their fees. I was told numerous times that my current escrow would be transferred over to my new loan escrow account. It even stated that in my closing documents, but upon checking my new loan escrow the money is not there. I called Nationstar earlier this week to inquire about the escrow money and they stated that it was not transferred, but that a check was cut in the amount of {$2300.00} and mailed to my address on XXXX/XXXX/XXXX and if I hadnt received it by this Friday XXXX/XXXX/XXXX they would stop payment and either issue a new check or set up to wire the money. I called today XXXX/XXXX/XXXX to follow up and again was told by ( XXXX ) that a check would be issued in that amount and sent out in the next 5-10 business days. Later I received a call from a supervisor stating that I wasnt owed that money and that it was applied to my closing cost fees not my escrow which is not what I was told or agreed to. Please let me know if there is anything I can do in this situation. The only thing the refi did for me is take away my property tax money I had in escrow for the upcoming payment of {$2100.00} XXXX XXXX XXXX. They manipulated the numbers to make the loan go through so they could collect their fees and now have left me owing a huge tax bill because the escrow money went to them not my account. They subtracted prepaid mortgage insurance money in the amount of {$2100.00} and my escrow in the amount of XXXX from my loan payoff of XXXX and paid off XXXX. I was told by the closing attorney that it is illegal to use escrow money to lower the payoff amount and I signed the document stating that it was being transferred. They used tax records from a previous owner from XXXX when I did n't even own the house. I told them throughout the whole process that the property tax information they were using was incorrect, but they insisted on using it anyway telling that it would work out at funding and the escrow account would be transferred over to the new loan. I have documentation from the very beginning proving my attempts to have them correct the property tax amount but the refused to make the adjustment. Nationstar carried my first loan and they had all of the information for the property tax in the original loan. I feel I have been coerced into sign documents under the presumption that my new payment would be {$1100.00} until and my escrow would have the funds I 've deposited through my payments over the last 9 months. I just need to know my rights at this point I ca n't afford to make the payments and come up with the property tax of {$2100.00} by XXXX XXXX and fear I will become delinquent and possibly lose my home. I now have an escrow balance of {$1100.00} that will barely cover my home owners insurance due XXXX leaving {$150.00} to go towards my {$2100.00} property tax bill. They came to me with the streamline refi offer I did n't contact them. If I would have never signed if I was told the truth about what they were really doing I would 've never agreed to the Refi. They knew as stated in the attached email back on XXXX/XXXX/XXXX what my real tax assessment was and included in my estimated payment of {$1300.00}. I tried again to resolve this through their consumer affairs department XXXX/XXXX/XXXX, but they just keep passing me along to other people. XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation