Consumer complaint received 2018-02-19
Company: BQ & Associates, P.C., L.L.O.
State: NE
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NE XXXX Phone : ( XXXX ) XXXX This firm of " attorneys '' buys portfolios at cents per dollar owed, from local banks and credit card companies and then pursues to sue consumers with little notification until they are served for court. 
I agreed in court to pay what they claimed I owed on a small credit card debt acquired over 7 years ago After court fees, the balance they claim I owed was approximately XXXX I paid XXXX/mo by check from XX/XX/XXXX to XX/XX/XXXX They had never disclosed to me where payments were to go, an account # or bal due after each payment or inquiry I made through the years so I mailed the checks to the office address above with just the court case number provided. 

I have emailed them several times requesting balance due with no response. I have never received any updates by mail over the last 14 months Based on my own estimation and math, my last payment was to be for XX/XX/XXXX. I mailed the payment at the end of XX/XX/XXXX - with a note stating this will be my last XXXX payment to date XX/XX/XXXX that check has not been cashed I began a series of email to XXXX XXXX  to confirm payment - they have yet to address my inquiry I have now emailed them at least 5 times : -- -- -- -- Original message -- -- -- -- From : XXXX <XXXX> Date : XX/XX/XXXX XXXX XXXX ( GMT-XXXX ) To : XXXX XXXX <XXXX> Subject : RE : 3nd Rqst Please cash my {$30.00} check this week Your firm gave me no case or acct # since the dispute was resolved XX/XX/XXXX So every XXXX check sent and deposited since then had the court case number which I had to look up so I could have a paper trail of the payments sent. 
Case # XXXX Ive asked at least twice in XX/XX/XXXX via email and phone message for a balance due never received a reply from your firm on each occasion. 
Based on my calculations this check is the final XXXX payment to you It seems odd and suspicious, you have not yet deposited and I have to continually hound the firm to do so. 
This check was sent almost 2 weeks ago Check # XXXX Sent from my XXXX XXXX Smartphone -- -- -- -- Original message -- -- -- -- From : XXXX XXXX <XXXX> Date : XX/XX/XXXX XXXX XXXX ( GMT-XXXX ) To : XXXX <XXXX> Subject : RE : 3nd Rqst Please cash my {$30.00} check this week Would you please provide a file number, case number or name associated with this request? 

Thanks From : XXXX [ mailto : XXXX ] Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : BandQ <XXXX> Subject : Fwd : 3nd Rqst Please cash my {$30.00} check this week Sent from my XXXX XXXX Smartphone -- -- -- -- Original message -- -- -- -- From : XXXX <XXXX> Date : XX/XX/XXXX XXXX XXXX ( GMT-XXXX ) To : XXXX Subject : Fwd : 2nd Rqst Please cash my {$30.00} check this week 2nd request to cash most recent payment.. 



Sent from my XXXX XXXX  Smartphone -- -- -- -- Original message -- -- -- -- From : XXXX XXXX <XXXX> Date : XX/XX/XXXX XXXX XXXX ( GMT-XXXX ) To : XXXX Subject : Please cash my {$30.00} check this week XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation