Consumer complaint received 2022-11-05
Company: JPMORGAN CHASE & CO.
State: OH
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
1. I scheduled an international wire transfer on Friday, XX/XX/XXXX thru online banking account provided by JP Morgan Chase website in the amount of {$1000.00} ( XXXX XXXX XXXX dollars ) with a promise the funds will be available to pick up on XX/XX/XXXX. 
2. The transaction was posted on XX/XX/XXXX as bank statement shows and transfer fee of {$40.00} ( XXXX XXXX dollars ) was taken. 
3. Receiver did not receive funds and visited bank-recipient in person at the end of XXXX. 
4. Bank-recipient confirmed that the transfer is not received and sender should contact bank-sender. 
5. My first attempt to resolve the issue was made by phone at the end of XXXX ( do not remeber the exact day ). Customer service representative said that they will start an investigation and will let me know about results in a few business days. 
6. In about 10 calendar days, on XX/XX/XXXX I filed an inquiry thru secure message center by online banking account. 
7. On XX/XX/XXXX I got an update for my inquiry saying that Chase received a massage from XXXX stating unable to apply the transfer as beneficiary account is closed and money on the way back. 
8. On XX/XX/XXXX I got a message from Chase where the bank informs me that they will be trying to send money again and it may take up to 90 days. 
9. In XXXX I received a response on paper from Chase by mailing address which says that the transaction is complete, Chase will not return the money or send it again and bank will not do any further actions. 
10. I made another inquiry thru secure message center on XX/XX/XXXX and explained that money is still not received. At the same time I also made an official request by online form to bank-recipient and ask to provide as much information as they can about the transfer. 
11. I got a response from bank-recipient quickly where they confirmed : - Chase contacted bank-recipient on XX/XX/XXXX - Chase was provided all information needed about bank-correspondent ( it was NOT XXXX ) - XXXX stopped working as a bank-correspondent with the bank-recipient in XXXX, XXXX  - either the bank-recipient or the bank-correspondent did NOT received the transfer 12. I made a certified and notarized translation of the response because it was not provided in XXXX. 
13. I made a final attempt to resolve the problem with Chase in XXXX by filing another inquiry and explaining the situation after I received the response from the bank-recipient. Chase answered that they already made a final decision and will not do any further actions. 

In conclusion : 1. Chase originally sent the funds to a wrong bank-correspondent. 
2. After they realised their mistake by getting a message from XXXX, thay tried to send money again correctly but at that time the bank-recipient stopped working with any transfers nominated in XXXX dollars ( checked attached newsletter ), so Chase was NOT able to finish the transaction successfully. 
3. JP Morgan Chase Bank HAS STOLEN MY MONEY!

Company response to consumer: Closed with explanation