Consumer complaint received 2018-10-17
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
TWICE IN XX/XX/2018 I CONTACTED EXPERIAN CREDIT BUREAU TO FIRST REMOVE FRAUDULENT CREDIT ACCOUNTS FROM MY CREDIT REPORT AND IT TOOK THEM ME WRITING THEM TWICE FOR THEM TO EVEN PAY ATTENTION TO THE CORRESPONDENCE. WHEN I FIRST CONTACTED THEM I ADVISED THEM THAT MY NAME WAS APPEARING TWICE WITH 2 IDENTIFICATION NUMBERS WHEN THERE IS ONLY ONE ME AND THERE IS NO REASON FOR 2 TO APPEAR ON MY CREDIT REPORT, THEY ARE ALSO REPORTING AN ADDRESS OF XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX THAT DOES NOT BELONG TO ME AND I HAVE NEVER LIVED THERE AND I NOTIFIED THEM SEVERAL TIMES THAT THIS IS NOT MY RESIDENTIAL ADDRESS, NOR HAVE I MOVED IN 30 YEARS ; ADDITIONALLY THEY HAVE ALLOWED SEVERAL CREDITORS TO OBTAIN, ACCESS AND REVIEW MY PERSONAL CREDIT REPORTS WITHOUT PERMISSIBLE PURPOSE AND I DO NOT HAVE ACCOUNTS WITH ANY OF THESE CREDITORS AND I WANT THEM ALL REMOVED AND DELETED AND I ADVISED EXPERIAN OF THIS TWICE ALREADY AND I AM TIRED OF WRITING THESE PEOPLE. EXPERIAN IS ALSO SHOWING MY HOME TOWN AS XXXX XXXX NY XXXX INSTEAD OF XXXX XXXX NY XXXX AND I NOTIFIED THEM OF THIS SEVERAL TIMES AND THEY ARE STILL IGNORING MY CONCERNS REGARDING THE CORRECT TOWNSHIP BEING REPORTED ON MY CREDIT REPORT. THIS IS A VERY SIMPLE FIX AND I SHOULD NOT HAVE TO CONSTANTLY KEEP WRITING THEM OVER SOMETHING SO SMALL AND TRIVIAL SPENDING {$7.00} FOR PRIORITY MAIL EACH TIME I CONTACT THEM -- IT'S RIDICULOUS!! ... MY EMPLOYER IS XXXX XXXX XXXX XXXX AND I AM A XXXX XXXX, MY PREVIOUS EMPLOYER WAS XXXX UNIVERSITY AND I WAS A XXXX XXXX XXXX AND EXPERIAN CAN NOT GET THIS INFORMATION CORRECT EITHER AND IT IS STILL REPORTING INCORRECTLY WITH TYPOGRAPHICAL ERRORS WHERE YOU CAN NOT EVEN UNDERSTAND THE INFORMATION TYPED, AND LAST BUT NOT LEAST MY HOME PHONE # IS NOT SHOWING AS ONE OF MY TELEPHONE NUMBERS ON THE TELEPHONE SECTION OF MY CREDIT REPORT. EXPERIAN IS ONLY SHOWING MY WORK # AND CONSIDERING I HAVE A FRAUD ALERT ON MY CREDIT REPORT IT IS IMPERATIVE THAT POTENTIAL CREDITORS HAVE BOTH MY HOME AND MY WORK TELEPHONE NUMBERS AND I HAVE UPDATED AND PROVIDED THE CORRECT INFORMATION TWICE ALREADY AND EXPERIAN, WITH IT'S UNDER-TRAINED STAFF STILL CONTINUE TO TYPE THE INFORMATION INCORRECTLY AND NOT PROVIDE ACCURATE AND VALID INFORMATION THAT I HAVE PROVIDED TO THEM. I SHOULD NOT HAVE TO CONTACT THE CONSUMER FINANCIAL PROTECTION AGENCY FOR MATTERS SUCH AS THIS AND EXPERIAN SHOULD BE A PROFESSIONAL ENOUGH ORGANIZATION THAT THE HANDLE MATTERS LIKE THIS MUCH MORE PROFESSIONALLY AND WITH EXPEDITION. IT'S TERRIBLY RIDICULOUS, CUMBERSOME AND I PERSONALLY CAN NOT STAND CONTACTING THEM AND THIS IS ONE OF THE REASON WHY I HAVE NOT EVEN USED MY PERSONAL CREDIT IN OVER 10 YEARS JUST TO AVOID HAVING TO DEAL WITH CREDIT BUREAUS AND THEIR NEGLIGENCE!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation