Consumer complaint received 2023-12-28
Company: California Business Bureau, Inc.
State: CA
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I was not aware of this debt until it hit my credit report as a collections account. I disputed it with XXXX, but they did not remove it from my report. Note, information reflected on my report and reported to XXXX was incorrect and presumably could not be substantiated, so I am still unclear as to why XXXX is allowing it to remain on my report. Despite a lack of notification as described below, information being incorrect, and California Business Bureau and XXXX XXXX will not cooperate in resolving the issues or correcting their mistakes causing an unjustified negative impact to my credit report. 
On XX/XX/XXXX, I reached out to California Business Bureau the collection agency listed on my credit report. During the two-way recorded conversation ( recording was consented to ), it was discovered that my contact information was incorrect. I provided the correct contact information and requested that this item be removed from my credit report as I was unclear as to what the debt was for and needed time to research. Immediately following my call with California Business Bureau, I reached out to what I think is XXXX XXXX billing department and spoke to XXXX who is allergy a supervisor with XXXX XXXX. XXXX ( XXXX XXXX XXXX stated she had two addresses on file for me. After I confirmed which one was the correct address for me, XXXX reconfirmed that XXXX XXXX had been sending information to the incorrect on file. I hoping she removed the incorrect address and left the correct one after our call. I then conferenced XXXX XXXX XXXX into our call. After approximately 30 minutes into our 3-way call with me, XXXX ( XXXX XXXX XXXX XXXX and XXXX ( XXXX XXXX XXXX XXXX was discovered that the procedure performed at XXXX XXXX was submitted by XXXX XXXX XXXX XXXX XXXX XXXX incorrectly at no fault of my own. XXXX XXXX was provided with the correct information ; however, they did not use the information provided to them by me at the time the procedure was done. XXXX ( XXXX XXXX ) advised XXXX XXXX XXXX XXXX ) that she should correct the error by resubmitting the claim immediately and that he would be happy to facilitate it being processed and proceeded to give XXXX his direct contact number. XXXX ( XXXX XXXX ) also offered to call the collection agency. During our call, we were able to confirm that the service provided by XXXX XXXX was fully covered by insurance and would have been paid timely if in fact XXXX XXXX would have submitted the claim correctly, under the correct member identification number. XXXX ( XXXX XXXX XXXX, indicated that she would have the mistake corrected immediately. As of this writing, XXXX an amended claim has not been filed with XXXX XXXX XXXX to correct the issue. 
On XX/XX/XXXX, I reached back out to XXXX, and she confirmed that an amended claim had not been submitted to XXXX XXXX XXXX as she promised and requested by XXXX XXXX XXXX XXXX ) on XX/XX/XXXX ( due to aging of the claim ). 
During my call with XXXX on XXXX  she declined to provide me with the following information : - Governing agency that I could file a complaint with regarding XXXX XXXX billing practices and sending XXXX to an incorrect address - My complete file ( bills, invoices, healthcare records, etc ) - Escalation process within XXXX XXXX so I could resolve this - Confirm or guide to someone who could confirm XXXX XXXX XXXX for Service so we could proceed with a small claims action ( California Secretary of State has two Agents for Service listed for XXXX XXXX on their website ). 
- The name of XXXX XXXX CEO/President or any other member of the executive team- Which department she worked for In conclusion, XXXX XXXX is impacting my credit due to their mistakes and XXXX stonewalled me and despite stating otherwise on XX/XX/XXXX is doing nothing to correct XXXX XXXX mistakes ; therefore, forcing us to litigate over a bill that would have been paid if billed correctly. California Business Bureau, INC.is aware of the aforementioned, refuses to confirm the aforementioned or acknowledge they were sending correspondence to an incorrect address and that I do not owe this debt due to XXXX XXXX faulting billing practices My address was only corrected as a result of my call on XX/XX/XXXX. Both entities are refusing to remove the item from my credit report despite XXXX XXXX confirmation of full coverage and request to submit and amended claim under the correct member identification. Of note, this was a routine procedure fully covered by my health care insurance. Not sue why XXXX XXXX billed the wrong member identification number as they have billed my health care insurance company using the correct member identification XXXX XXXX XXXX for services performed in the past. 

Please note all conversations noted above were conducted on a two-way recorded line that was consented to by all parties and a copy of the unredacted transcriptions have been included.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation