Consumer complaint received 2017-10-19
Company: NATIONSTAR MORTGAGE LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX XXXX, willing fully planned and committed a fraud with covering up a major evection by the hired law firm of XXXX XXXX XXXX XXXX XXXX. As our mortgage was in a server transition phase from XXXX XXXX XXXX to NationStar Mortgage, a lawyer with XXXX XXXX XXXX law firm ( see above ) by the name of XXXX XXXX failed to read his emails from the XXXX XXXX holidays and permitted a wrongful eviction of our home. We immediately informed XXXX XXXX of the problem and was told not to connect them but go through NationStar. My Wife were troubled that a Federally Funded Agency who owes the funds to our loan would instruct us not to call them. After several calls to NationStar, but no response, I sent n email to the XXXX XXXX XXXX XXXX explaining the issues and requesting to talk to someone as soon as possible. Several months later NationStar called and told us XXXX XXXX  informed them that the server committed an improper foreclosure on our proper. This is a critical point, in that, the initial reason we contacted XXXX XXXX was the wrongful evection of our property. Be advised, we had informed XXXX XXXX of the return contact from the XXXX County Sherriff 's office ( next day following the eviction ) by XXXX XXXXXXXX XXXX. XXXX XXXX called my cell phone and said " XXXX XXXX, this is XXXX XXXX who executed the eviction yesterday. I want to let you know that your family wrongfully evicted yesterday. XXXX XXXX, XXXX XXXX XXXX lawyer, did not read his email from the holidays and failed to cancel the eviction. This type of gross error merits a free and clear home. I am sorry for this but try and raise your head up and face your neighbors. XXXX XXXX XXXX strategy immediately switched from the focus of eviction to " wrongful foreclosure '', thus introducing NationStar Mortgageas the focus and point of contact. While in limbo, the only information shared with us was everything was on hold as XXXX XXXX was working on a " Rescission of Foreclosure ''. NationStar 's Vice President of Loss Prevention -- XXXX XXXX, stated " we do n't think it 's possible. XXXX XXXX, NationStar 's Foreclosure Manager repeated the same statement to my wife and I. XXXX XXXX, in the meantime, sent their deft relief law firm ( stated above ) back after us pressuring us with duress techniques to sign all documents sent to us -- XXXXby the same law firm that committed the initial wrongful conviction. Further, XXXX XXXX  continued with the same law firm to plan and implement the rescission of foreclosure ( after several requests from my wife and I to change to an unbiased law firm. We tried unsuccessfully to each XXXX XXXX with the request, but again they would not accept or return our calls. The request was made to NationStar who refused and said XXXX XXXX would have to grant the switch ). 

Unfortunately, through unmoral background tactics administered by XXXX XXXX to place the server ( NationStar Mortgage ) in the forefront -- - my wife and I were unfairly pressured " under duress '' by Fannie Mae 's law firm to sign and return all documents to orchestrate a loan modification resulting in XXXX years added to the existing loan ( a total of XXXX ), NationStar added the legal fees ( by the law firm that committed the wrongful eviction -- who prepared and submitted to the courts a rescission of foreclosure as well as the {$49000.00} restitution paid to us to the back of loan modification. The same law firm recently filed with the courts a foreclosure on our property again with the sale date of XX/X/17. Prior to the two above issues with both XXXX XXXX and NationStar, we were turned down by NationStar who said they could not modify our loan ( it does not meet requirements ) and to please contact XXXX XXXX  for more details. We called XXXX XXXX, but again was told by the " Resource Center '' to contact NationStar. The loan modification we were sent was totally unfair, inflated and pushed on us as result extreme duress by XXXX XXXX XXXX hired Law Firm. If our loan could not be modified, what did NationStar Mortgage prepare ( and XXXX XXXX  approve ) for the law firm to pressure us to sign and return? 

The Consumer Finance Protection Bureau was instituted to oversee Banks and lenders in protecting homeowners, but who or what service is monitoring the actions and unmoral schemes XXXX XXXX is preparing and focusing the servers to execute?

Company response to consumer: Closed with explanation