Consumer complaint received 2022-01-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
XX/XX/XXXX Attn : XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX In Reference to : XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX I would like to start off by stating that I monitor my credit extremely closely. As such, I received notification on XX/XX/XXXX that my capital one accounts had been closed. This was extremely alarming to me, however, when I received the notification, it was two late in the evening to contact Capital One to discuss the reason further. 

On the following day, XX/XX/XXXX I immediately contacted Capital One and would like to make mention of the conversations held during my interactions below : 1st Call I spoke with XXXX who indicated that she was a Senior Account Manager whose ID was XXXX she reviewed my concerns and stated that my accounts were closed out due to a return that took place over a year ago. I asked to be transferred to a member of leadership 2nd Call I spoke with XXXX who was said to be in the Fraud Department. His ID was XXXX. XXXX reviewed my file and indicated that he had never heard of an account being closed out in this manner after reviewing. He placed me on hold and stated that the accounts were closed out due to a payment that had returned on XX/XX/XXXX. I explained to XXXX that this one payment was as a result of an issue with my bank which was rectified, and I contacted Capital One immediately after to advise and was told there was no issue. I asked XXXX if there was a member of management within his department I could speak with as this is illegal and is a direct violation of my consumer rights. XXXX transferred me to the Manager below 3rd Call I spoke with XXXX whose ID was stated to be XXXX. XXXX placed me on an extensive hold and advised that she was consulting with her hierarchy. She returned after several minutes and stated that there was nothing that could be done and I would need to submit a dispute through the bureaus as Capital One was unable to reopen my account that as a consumer I extended my credit back to myself. XXXX also stated that if a payment returns at any time their policy and procedures indicate Capital One does not have to continue relationship. 

As a consumer, a natural person, XXXX XXXX this is a direct violation of my rights. See violations below 15 USC 1602j states that my credit plan should have in fact been an open ended credit plan. This was not the case with Capital One in fact I was declined on several occasions for an increase when per federal law states the line of credit should have been open. 


15 USC Code 1693 l no writing or other agreement between a consumer ( XXXX XXXX ) and any other person ( Capital One ) may contain any provision which constitutes waiver of any right. 
-This law simply put means that Capital Ones Policy and procedure does not supersede Federal law stated above. As such, my right as a consumer was violated if the outcome was not beneficial to myself as the consumer. 

I am demanding that both my accounts be reopened immediately. My initial deposit of {$200.00} also be returned to me to the address listed above and no utilization be reported without my consent which was my initial request. It is my belief that Capital One retaliated against me when I submitted a request to have my utilization not reported and took it upon themselves to illegally close my account out without my consent. 

Your immediate attention to this matter is greatly appreciated cc : Attorney General cc : XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation