Consumer complaint received 2023-06-24
Company: Trans-Fast Remittance LLC
State: CO
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Subject : Identity Theft Report Against XXXX Dear XXXX, I am writing to file an identity theft report against XXXX for unauthorized actions taken in my name, resulting in the opening and closing of a merchant account without my initial authorization or a wet signature. This unauthorized activity has led to the wrongful placement of my name on the XXXX XXXX, causing significant harm and financial loss. 

Details of Identity Theft : Identity Theft Incident : Opening and Closing of Merchant Account without Authorization Company Name : XXXX  Date of Incident : XX/XX/2023 Description of Incident : On XX/XX/2023, I discovered that XXXX had opened a merchant account in my name without my knowledge or consent. To the best of my knowledge, no authorization was provided, and there was no wet signature as required for such agreements. This unauthorized action by XXXX represents a serious violation of my personal information and rights. 

Not only did XXXX open the merchant account without proper authorization, but they also closed the account without any notification or consultation with me. As a result, I have suffered financial loss and reputational damage due to the wrongful listing on the XXXX XXXX, which has adversely affected my ability to engage in legitimate business activities. 

I have taken the following steps to address this identity theft incident : 1. Contacted XXXX : I immediately contacted XXXX to report the unauthorized account opening and closure, and to request a thorough investigation into the matter. However, I have not received any satisfactory response or resolution from the company. 

2. Placed Fraud Alerts : I have placed fraud alerts with the major credit bureaus to protect my credit and prevent further unauthorized activities. 

3. Notified Law Enforcement : I have reported this incident to local law enforcement authorities, providing them with all relevant information and supporting documentation. 

4. Obtained Legal Assistance : I have sought legal counsel to guide me through the process of resolving this identity theft and seeking appropriate remedies. 

I am filing this identity theft report with the Federal Trade Commission in order to bring attention to XXXX XXXX actions and seek assistance in rectifying this situation. I kindly request that the FTC conduct a thorough investigation into XXXX XXXX practices, including the unauthorized opening and closure of merchant accounts, and take appropriate actions to hold the company accountable for its actions. 

Enclosed with this report are supporting documents, including any relevant correspondence, account statements, and evidence of unauthorized account opening and closure. If there is any additional information or documentation required to proceed with the investigation, please do not hesitate to contact me. 

I appreciate your attention to this matter and your commitment to protecting consumers from identity theft and fraudulent practices. I look forward to a swift and favorable resolution to this incident. 

Thank you for your assistance. 

Sincerely, XXXX XXXX

Company response to consumer: Untimely response