Consumer complaint received 2023-10-31
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/2023, I filed for a Total and Permanent Discharge of my loans with the Department of Education due to a XXXX. On XX/XX/2023, the Department of Education approved my application for my loans to be discharged. On XX/XX/2023, XXXX, the Total and Permanent XXXX Discharge Servicer for the Department of Education sent XXXX anotice to transfer my loans to XXXX for discharge. On XX/XX/2023, XXXX sent me an email stating that my Total and Permanent XXXX discharge application was approved by the U.S. Department of Education on XX/XX/2023 and that XXXX sent a request to have XXXX transfer my loans to XXXX on XX/XX/2023. On XX/XX/2023, XXXX XXXX out my loan balances and transferred my loans at XXXX balances to the Total and Permanent XXXX Servicer, which is XXXX for discharge. On XX/XX/2023, I filed a dispute with Transunion against XXXX because Transunion reports showed that I still owed XXXX for Student loans in the amounts of {$3700.00}, {$2900.00}, {$3500.00}, {$1500.00}, {$2800.00}, {$4800.00}, {$5700.00}, {$5100.00}, {$2300.00}, {$1900.00}, {$4800.00}, {$3200.00}, {$2400.00}, {$3700.00}, and {$1000.00}. On XX/XX/2023, Transunion had finished its investigation of my disputes and verified that the loans that had been disputed were current and accurate and that I still owed XXXX for Student loans for the following amounts : {$3700.00}, {$2900.00}, {$3500.00}, {$1500.00}, {$2800.00}, {$4800.00}, {$5700.00}, {$5100.00}, {$2300.00}, {$1900.00}, {$4800.00}, {$3200.00}, {$2400.00}, {$3700.00}, and {$1000.00}. 
On XX/XX/2023, I filed another Dispute with Transunion against XXXX. On XX/XX/2023, XXXX had written a letter dated XX/XX/2023 stating XXXX had notified me in a previous letter that the Department of Education had recently approved my discharge application on my Student loans. The letter went on to say that XXXX assists the Department of Education in administering the Total and Permanent XXXX discharge process. The letter goes on to say that XXXX stated that XXXX had received my loans and the Department had discharged my loans. The previous letter that XXXX is referring to is a letter that had been sent to me in XX/XX/2023. On XX/XX/2023, Transunion had finished its re-investigation of my disputes and reported that the loans that I had disputed were verified as accurate and current in which, it was reported that I still owed XXXX on the following loans : {$3700.00}, {$2900.00}, {$3500.00}, {$4800.00}, {$5700.00}, {$2300.00}, {$3200.00}, {$2400.00}, {$3700.00}, {$1500.00}, {$2800.00}, {$5100.00}, {$1900.00}, {$4800.00} and {$1000.00}. On XX/XX/2033, XXXX had responded to the complaint that I had filed against them with Consumers Financial Protection Bureau. XXXX provided a response that stated that XXXX had sent XXXX notification on XX/XX/2023 to have XXXX transfer my loans for discharge to XXXX. Also, my Student loan database on the XXXX website shows a XXXX balance on all of my loans. XXXX had informed me on XX/XX/23 that XXXX sent XXXX my loans on XX/XX/2023. On my Credit Report dated XX/XX/2023 sent to me by Transunion, it shows that I still owe XXXX for student loans in the amounts of {$3700.00}, $ {$3200.00}, {$2800.00}, {$3700.00}, {$2900.00}, {$1000.00}, {$5700.00}, {$4800.00}, {$2400.00}, {$4800.00}, {$1900.00}, {$5100.00}, {$3500.00}, {$1500.00} and {$2300.00}. On XX/XX/2023, XXXX sent a letter to me showing that my loans for A TOTAL AMOUNT OF {$50000.00} had been XXXX out and transferred by XXXX to XXXX with XXXX balances on XX/XX/2023. Overall, I don't owe XXXX for Student Loans because my loans had been discharged by the Department of Education at XXXX balances on XX/XX/2023 and XXXX had transferred my loans to XXXX for Discharge of my loans at XXXX balances on XX/XX/2023, therefore there should be no reason why Transunion reported on my Disputes, as well as my Credit Reports in XXXX and XXXX that I still owe XXXX for Student Loans, even though, XXXX is no longer my loan servicer, XXXX is my loan servicer and the Department of Education had discharged my loans by which XXXX XXXX out my loans and transferred my loans to XXXX at XXXX balances on XX/XX/2023.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief