Consumer complaint received 2017-05-08
Company: TD BANK US HOLDING COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Sent card you never applied for

Complaint:
I opened a business checking and ( supposedly  ) bu siness credit card for my new business in   XXXX   XXXX    2017. I  spoke with banker  XXXX   XXXX  from the  TD B ank branch in  XXXX , FL. I requested that a business credit card be opened to begin building credit for my business since we would need it for inventory costs in the first opening months. I questioned this banker and his branch  manager  multiple times whether the credit card I was opening would be a business credit card I would guarantee on behalf of my business, or a personal credit card with just my business name on it. Difference being one would report to my personal credit report and the other would help my businesses credit get established.     After requesting my social security number and telling me it would be to just create a signing of the personal guarantee the business was supposedly granted credit. I called in multiple times questionin g two  things,  one that the  checks I requested   XX/XX/XXXX   had taken so long to arrive, a nd two th at the business credit card had not reported to the business credit report on  XXXX  or   XXXX   XXXX   XXXX   Initially I was given excuses and reassurances regarding the checks and the credit card told to give it some time. By early   XX/XX/XXXX   when I called in again regarding the checks I was told that in fact the checks had been sent back  to TD Bank d ue to a wrong address ( but I was never contacted about this although I paid {$30.00} for the checks ). The address was corrected and the checks resent, but the woman also reassured me the credit card was connected to the business and it would report to the business credit profile eventually.     Today   XX/XX/XXXX  a fter a regular review of my credit report I notice a  TD  Bank Credit Card for  XXXX  on my credit report. I immediately knew this was wrong as personal guarantees are only meant to hold me liable for default and not consistently report card activity to the credit bureaus. Furthermore, the credit card had still not posted on the businesses credit profile. I called in and spoke to a general customer service representative who informed me checks had indeed been resent and I requested a complimentary checkbook that would be expedited for the checks issue. He obliged. Once I also informed him of my credit card issues he responded he could not discuss those issues and forwarded me to the credit department.     I spoke  to one of t he representatives who came to the conclusion with me that in fact a personal " business '' credit card had been opened and not a business credit card. That in fact this card had no associations to my actual business, it did not contain the FEIN of the business to be capable of reporting the credit activity to the business credit report, and I was entirely both liable and the card would only report to my personal credit report. So in fac t TD Ba nk misrepresented their account and continues to do so by calling it a " personal small business credit card '' when in fact it is exactly the same as their personal credit card and does nothing to benefit the business credit. The representative herself admitt ed TD B ank representatives know when a card is a personal or business card based on the first  four n umbers of the card - so every representative which had seen the card knew it was a personal card when I questioned them for the business purposes. This misrepresentation now puts my personal credit as a consumer in jeopardy as cancelling the card would have negative effects for  TD Ba nk 's initial inquiry which was only granted under premises of lies and obfuscations of facts. The credit line itself being closed would also cause negative effects now that it has opened.

Company response to consumer: Closed with monetary relief