Consumer complaint received 2017-08-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I was on my phone in   XXXX   2017 browsing my emails and found an ad about loosing weight using a formula called "   XXXX   ''. I thought I would try a bottle for {$29.00}, and give it to my wife or daughter to try. I filled out the personal and credit card information. Before I placed the order and gave my conformation I decided to search out the company and reviews on the product. I tried to back out of the web site and delete my information. The site would not allow me to back out or change my information. I had to turn off my phone to get out of the site. I called my credit card company to make sure there were no charges for this product. They said there were no charges on my account. The web site had no phone numbers or contact information. I forgot about the matter and a week later I received 6 bottles of the product and my credit card was charged {$190.00}. On the statement I received from the Company there was a phone number and a name of the company. I immediately called the phone number to explained what happened and that I did not order the product and wanted to return them. The rep. told me there would be a charge of {$6.00} per bottle and shipping charges. I said that is fraud. I hung up and called my credit card company and explained what happened and wanted to report it as fraud. The credit card company took my information and told me to hold on to the product, otherwise I would be disputing the {$190.00} plus restocking fees of {$36.00}. I received a letter from my credit card company on   XXXX   XXXX   2017 stating that they can no longer investigate my case for fraud because I did not return the product to the Company in a timely manner. I called the credit card company and explained again that I was told not to return the product. I also explained to the credit card company that I would try to return the items at that time. I called to return the product. The Company said that they closed my account and I could not return the items, and my account was closed as soon as they were contacted from the credit card company back in  XXXX  regarding fraud. The credit card company does not believe that I did not order the product because all my information was given to them regarding purchasing from the Company. I did not give authorization to use my information and purchase the items. In addition I was not looking to order 6 bottles. I want my money back or a credit on my account. In addition there are numerous negative things being said about the "  XXXX  '' formula. My daughter told me that it contains Testosterone, not good for women to take. My credit card company will no longer deal with me regarding this matter, they said they used up all the days they can devote to this matter to work on it, and can no longer go any further. The Company closed my account and will not give me any information or contact information on the owners or company information. The original web site is gone. There is no information on the web for the Name of the Company on the statement. I ca n't find any information on the distribution company named on the bottle. My credit card company caused the problem by telling me not to return the items when I could. I still have all t he bottles, they have not been opened. What can you do for me?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief