Consumer complaint received 2023-11-26
Company: WELLS FARGO & COMPANY
State: WV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX  a friend set up my computer so I could log into my bank account, she noticed that on XX/XX/XXXX  a {$94000.00}. transaction posted to my account, she also noticed a pending transaction of {$38000.00}. We called the number for Wellsfargo on my debit card, was transferred to the fraud department spoke with a woman name XXXX. She said someone went into a bank, showed ID and did a wire transfer, she ask if I had been to the bank, I told her No and explained the closest Wellsfargo bank branch is XXXX  miles away, there is not a bank branch in WV, I told her I had been to the non Wellsfargo ATM machine on the XXXX of XXXX She said she would close the account, open new one, send new debit card and checks, she said tge {$38000.00}. Might post on new account, she did not do a stop payment on the check, I told her I had not used any of my checks, she said she could not do a stop payment because someone brought the check into a branch bank, showed ID that they was me, I clarified I had not been to one of their bank branches in many many years. She told me to make a police report and to go into nearest bank branch in XXXX VA on XX/XX/XXXX, XXXX. to report the {$38000.00}. After the fraud complaint call ended we called 911 to file the theft report. On XX/XX/XXXX  a friend and I loaded my XXXX  into my vehicle and drove to XXXX VA ( I am a XXXX XXXX XXXX Veteran ) on the way we checked online banking and the check for {$38000.00}. had cleared and posted to the account. when we arrived in XXXX Wellsfargo bank we were informed we needed an appointment to speak with a banker to discuss a total of {$130000.00}. worth of fraud charges..finally one of the bankers fit us in at XXXX we waited in parking lot all morning and afternoon. We met with the banker, told him the information gave him the fraud reference number, told him what the fraud person XXXX had told us, he made a phone call to find out about the {$94000.00}. Because it was an odd reference number the banker was on the phone for over 90 mins and he checked my ID ( drivers license, veteran ID, vehicle registration etc and ask where I originally opened my Wellsfargo bank account and verified to person on the phone that I was in fact who I claimed to be and that I did come into the bank using a XXXX XXXX, he told me I would need to go to the branch I had originally opened my checking account which was in NJ when it was called XXXX left Wellsfargo in XXXX VA with another reference number for the {$38000.00}. and the {$40.00}. and the knowledge that nothing got done but we would have to drive to NJ to branch location I first opened a checking account in the XXXX not understanding why we had to drive 7 hours because my signature card could have been faxed. I received a letter from a bank manager in XXXX XXXX TX telling me Wellsfargo would not be giving me back my money because the other bank ( XXXX  XXXX XXXX ) would not give the {$94000.00}. back to them ( Wellsfargo ). While XXXX XXXX XXXX XXXX XXXX XXXX XXXX in my home in XXXX WV Wells Fargo allowed someone to take {$130000.00}. From my account and they charged me {$40.00}. to do so. WellsFargo has yet to return my money and consistently gives me the run around transferring me from one person to the next everyday. Today is XX/XX/, my whole life savings gone.. If the manager wouldve looked at my account history he would see I never traveled out of WV I was at a different bank here in WV on the very day someone claiming to be me sat down in front of him. No he doesnt want to give me back my money because he made horrible ID mistakes {$130000.00}. worth of ID mistakes. 

Scammers usually attempt a small amount this person must work in the bank to have immediately taken such a large sum of money

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief