Consumer complaint received 2023-05-19
Company: Arivo Acceptance, LLC
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I applied for this vehicle loan with the help of the sales agent, XXXX XXXX. The entire deal was sketchy but the outcome was promising. I do not have a driver 's license and I was told " Come back tomorrow and you will ''. I was also told, " The manager doesn't like to move forward with a fake driver 's license because he doesn't want to mess up our relationship with a lender, but we do this all of the time ''. The total downpayment was XXXX. I was told that I could pay {$1500.00} on my initial visit and on my next payday I could pay the remaining {$500.00}. I was also told that I would get a " welcome call '' that XXXX and that I was to tell the lender that I paid the full {$2000.00}. I informed XXXX that I was not comfortable with that and I would try to make the remaining payment before the welcome call. On the first day of test driving the vehicle, the brake fluid light came on. I informed XXXX and he had his maintenance team work on the issue. On the second day of having the vehicle, the check engine and oil light came on. I notified XXXX and he told me that I could take it to their repair shop in XXXX. I took it to the XXXX XXXX to have a maintenance check on it. I have a repair estimate sheet dated XXXX that list many different issues 1. pump replacement 2. oil change 3. brake fluid exchange ( this was not fixed on day one they just turned the notification light off ) 4. engine air filter replacement 5. cabin air filter 5. oil cap is leaking. I sent XXXX a picture and he gave me the car shop number in XXXX to call. I called them and they informed me they were a third party and do not speak with customers directly. I informed XXXX and he told me it would be best if I came to the shop and spoke with the XXXX XXXX, who was out at the time until Monday. I went to XXXX and provided XXXX with the Repair estimate and he was very unhelpful and rude. He stated that XXXX only wanted money from me and that the XXXX XXXX was false and that they will get the lights off. I informed him that I did not want the lights off but the vehicle fixed. He told me it was a used car and there would be problems. I informed him that is understandable but I would rather purchase a used vehicle with minor problems that don't classify it as a lemon. XXXX interrupted, walked me outside, and said that he will accompany me to the XXXX location that weekend for maintenance. on XX/XX/XXXX I messaged him after he was a no-show and informed him that I was returning the vehicle on XX/XX/18, which I did. I returned the vehicle on XX/XX/18 and no longer have it yet I am still receiving collection calls in an attempt to collect. I informed Arivo and they called the carlot and they stated that I have the vehicle but did not pick up the plates. I did not pick up the plates because I do not have the vehicle. I never intended for them to be deceptive and not report that to the lender or they are forcing me into a vehicle I do not wish to purchase as an investment. I have attached the estimate repair and the message thread between XXXX and I.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation