Consumer complaint received 2023-05-30
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: UT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
Today I contacted TransUnion over the phone, to know why they are ignoring my dispute letters even when they've received my letter. 
The agent who answered the phone after verifying my identity told me, there isn't any dispute in their system. He asked me if he can process those over the phone for me. I told him I don't want to dispute over the phone, I mentioned to him I have a tracking # which is proof that they received my letter back XX/XX/XXXX. My call was to find out why they aren't processing my request, he said was nothing in their system showing they got the letter, he running the tracking # on USPS website. he noticed I was correct and he transferred me over to a higher department. I spoke to XXXX XXXX ( supervisor ) verified my identity over the phone again and then I explained her my concern, she told me the same thing. I told her I have proof, a tracking number that proof they received on XX/XX/XXXX. She put me on hold to research, after few minutes she told me they had received it and they processed my request on XXXX XXXX which I responded by asking her why I haven't been notified, I also asked why my credit report does not show any type of confirmation that they were working on my dispute or investigation, she told me they never placed any update on the credit report they only sent a copy of my credit report. 
I requested them on my letter to validate the information or provide contact information for the person who reported it along with details regarding how they validated it. I don't understand why they are ignoring my disputes, I am paying a credit monitor program which allows me to see any changes, the other 2 credit bureaus are reporting updates, and even investigation regarding my dispute, Trans Union is not doing that. By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. It is my understanding that you will recheck these items with the creditor who has posted them. Please remove any information that the creditor can not verify. I understand that under 15 U.S.C. Sec. 1681i ( a ), you must complete this reinvestigation within 30 days of receipt of this letter. It's been over 50 days already and they haven't responded and they don't have any answers to my questions. why my disputes has not been processed. The call has been monitored for security purposes. I want to request them to provide our recording to you, that way you guys can understand my frustration they are wasting customer 's time and credit report, lying is not ethical for a credit bureaus. If they really process my disputes there should be a notes on the system and their employees will be able to access all notes and investigation process on my credit and provide me with an answer since the beginning, they make me feel they're either lying to me or they don't anything about credit disputes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief