Consumer complaint received 2017-07-15
Company: CONTOUR MORTGAGE CORPORATION
State: PA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Closing on a mortgage

Complaint:
I 'm reaching out to you because of the damaging, deceitfull manner my fiance and I were treated. We have sufferred much   XXXX   and   XXXX   due to gross misrepresentation, incompetence and purposeful negletience. We do not have the funds to hire an attorney. We need your help.
When my finace and I first started looking for a house, the real estate agent who handled  XXXX , a particular property we were initially interested in,   XXXX   XXXX   of   XXXX   XXXX     XXXX , PA, STRONGLY recommended his crony,   XXXX   XXXX  , of Contour Mortgage. I had the option of using my bank,  XXXX , but  XXXX  made very negative comments about  XXXX . I surmised as long as the mortgage is funded, and we were happy with the terms, etc., it didnt really matter to us.
My finace and I started house shopping in the  XXXX / XXXX  area, as it is USDA mortgage eligible and we are also familiar and comfortable there. My finace found a house she " loved. '' XX/XX/XXXX  : I was pre-approved, informed by   XXXX   it was '' slam dunk ''. At the   XXXX   XXXX   real estate offices, we signed the standard real esate disclosures, and PAID {$2000.00} to the seller in 2 increments. We set up the purchase of 3 inspections. ( {$630.00} ). I signed the mortgage documentation as well.
The next step is when the gross incompetence and hurtful/damaging processes began. 4-5 weeks after the initial real estate signings, the appraisal was finally ordered by Contour Mortgage. ( Cost was $  XXXX -I had to repeatedly ask contour when is the appraisal being ordered ). We were asked to repeatedly sign the same mortgage documentation and repeatedly asked to provide the same income verification. We provided all documentation Contour asked for in a very timely manner. ( They even complimented our expediancy ).
The first settlement date was  XX/XX/XXXX . We were unable to make settlement as Contour was not able to fund.
Settlement was postponed to  XX/XX/XXXX . On Friday,  XX/XX/XXXX ,  XXXX  informed me of the probable ineligibility of the property for a USDA mortgage, saying " they must have FHA approval as well ''. As per   XXXX   XXXX   instructions, my fiance also had to drive to the HOA office, (  XXXX  to  XXXX  ), and give them a check for {$75.00} to release the proper questionairre. The mortgage broker and the real estate agent began to blame the HOA for the inability to make settlement.The mortgage and real estate broker accused the HOA of never repsonding for 3 weeks. The HOA person was VERY helpful and forthright to my finace. ( We were able to communicate and establish contact with the HOA person within 24 hours ). The HOA person said the real estate agent and the mortgage broker never sent the proper requests, etc., and never responded to her requests. The HOA representative was also sent an FHA questionairre from Contour being told by Contour that USDA accepts a different questionairre. Contour mortgage was NOT able to make settlement XX/XX/XXXX .On  XX/XX/XXXX , I called   XXXX   XXXX   of Contour mortgage.   XXXX   told me he is the regional director for Contour.  XXXX  informed me " 90 % of USDA approved properties are also FHA approved, and this is one of the exceptions and he assured me he/Contour will move forwards ''. ( From XX/XX/XXXX , ALL invloved parties knew this property was NOT FHA eligible but WAS USDA eligilble ).
 XX/XX/XXXX  : Our real estate agent " postponed '' settelement for XX/XX/XXXX . On  XX/XX/XXXX ,   XXXX   XXXX   texted me informing that " contour has informed him they can now submitt to USDA ''. I again called   XXXX   XXXX   who informed me he will " check into and get back to me ''. He never did. ( Unrelated to my dealings with contour  XXXX   XXXX  , I later discovered  XXXX  was acquitted in a civil suit for mortgage fraud in  XXXX  :   XXXX   XXXX   et al civil action #  XXXX  ).
 XX/XX/XXXX  :  XXXX  emails me stating the settlement that was scheduled for  XX/XX/XXXX  is postponed. " USDA is too busy and ca n't get the loan out yet '' The seller 's agent asked for another {$1000.00} for good faith and to cover fees they have to pay. I told   XXXX   XXXX   that I am not responsible for the delays and will not pay another dime.  XXXX  said ok and he 'll get another extension for us and the seller to sign.  XXXX  extends settlement till XX/XX/XXXX . I acknowledge and digitally ok the extension.
 XX/XX/XXXX  : The full realization of what has transpired hits me hard. My rate lock expires  XX/XX/XXXX . I am contractually bound till XX/XX/XXXX . Contour/ XXXX  can use any rate they want as I now have no control over my payments, rate, etc.
 XX/XX/XXXX  Settlement is postponed for the FIFTH time till XX/XX/XXXX  ( Tues ). I sign the closing disclosures for contour mortgage. The rate is the same as we agreed upon with an origination fee of .28 %. ( At the time of my early conversations with siriaani, the rates were still low enough so that we agreed, " make some yield spread, no origination '' ).
 XX/XX/XXXX  I call and have a conversation with the USDA underwriter,   XXXX   XXXX  . He informs me they received the loan package " THAT MORNING ''. He informs me " I can go with any lender I like ''. Almost 90 days after the whole process started, contour gets the loan package to USDA. My USDA approval takes about 2 hours. My understanding is that is exceptionally quick.
 XX/XX/XXXX -We make settlement. The mortgage payments were lower than  XXXX  and I anticipated due to contour finally utilizing USDA benefits and guidelines. Contour may " carry '' the 1st couple of mortgage payments-I fear retribution with this letter ).
( Contour had little or no experience with USDA. I suspect they did not want to honor the rate-terms they had given me. Or had problems selling our loan at acceptable profit to them. Obviously,  XXXX  had VERY little knowledge of USDA.  XXXX /Contour willfully/purposely delayed settlement waiting for either the buyer or seller to become disgusted and back out of the deal, or offer me a mortagage at a higher rate when the original lock expired. Obviously, Contour has ALL of our financial information and felt I could/would not be able to hire an attorney. Abusive, willfull neglect of any and all fiduciary responsibilities.
My fiance   XXXX   and I had to spend an additional {$170.00} in utility charges remaining in our apartment. We had to pay {$930.00} in additonal rent, ( 1 month ). We lost labor help from   XXXX    's family as people had to get on with their lives ( I hired out side labor to assist with the move, {$340.00} ).
THANK  XXXX , the property managment company we were renting from,   XXXX   XXXX  , was so gracious and understanding.
PLEASE BE AWARE, PEOPLE LIKE  XXXX  WILL CONTINUE TO ORIGINATE MORTGAGES IN SOMEONE ELSES NAME IF NEED BE. Even as the delays kept mounting,  XXXX  showed a sociopathic attitude. " well, your almost rid of me ''.
 XXXX  and I sincerely wish  XXXX  and  XXXX  can not do business and harm other innocent customers. We need your help.

Company response to consumer: Closed with explanation