Consumer complaint received 2023-05-06
Company: SANTANDER HOLDINGS USA, INC.
State: MA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I went to a Santander to open an account and I was already a customer there with a jointly account however the branch manager XXXX XXXX was not professional after they collected my information to open the account for me and she didnt do it and was giving attitude and she dont like me, and reported to her colleague or friend the district manager XXXX to close my account without any explanation. When I spoke to XXXX and explain issues about her behavior XXXX still dont want to fix the problem and told me I will be received a letter for terminated the relation with the bank. The next day I received a letter with my money that sent as a cashier check and it was 3 different checks were sent to me at different date, one of them i went to cash in XXXX location they cashed them without no issues and the last one it was a small amount check I went to cash it at the XXXX Branch near my house today XX/XX/XXXX and I had the recording video where I walking to the branch and the teller XXXX XXXX XXXX told me that according to her manager XXXX that I dont supposed to come to this branch I walked away I did not say anything and call another branch location the issues I was having and that branch was in XXXX and he told me to hold on and after a few minutes he came yo the line and told me that a letter just sent to me for me not to go to any Santander location to cash my checks that they were sent me after they close my account. I contacted the executive office they did not do anything and they did not provided the reason why they close my account after that altercation with her and they are doing unfair treatment to me which I never get any explanation why my account was close. Im not a criminal, never committed fraud or giving a bad check to the bank for to received that kind of treatment just because a branch manager doesnt like me for speaking the truth because she was not professional by not returning my call and I said that to her and she get upset and asked her boss or the district manager to close my account just like that and I contacted XXXX boss hes name was XXXX and he refuse to let me speak to a higher level of management yo get that resolve and I forward the conversation with that lady via email theres no sign of aggression whatsoever and I didnt commit a crime and guess I received a call from the XXXX police today that told me that Santander branch was calling and file a trespassing for me just because I went to the bank and cash my check that they sent me after they close my account which I never done any fraud or giving a bad check so this is a matter of discrimination I called the state and they were giving me that number to file a complaints. I never treated like that from any bank this is an awful experience the worst things when I asked the executive manager why my account has been close and why is that the bank did that he told me he cant answer that they dont have to have a reason to close my account they just can close account as they wish too thats not fair. They refuse to provided me corporate number to speak to another person, they refuse to investigate the employee behavior about my unfair treatment and also they also close the jointly account with my husband and I he was the first on the account and they still close it without hes consent. Santander was denied me for a loan before to purchased a home before they dont treat XXXX peoples rights and on top the branch manager and the district manager are related to each other I check them on social media and they have the same nationality XXXX XXXX. I would like to get this matter to investigate because this is not fair for me to get that kind of treatment I had this account since XXXX and never committed any crime, never write a bad check just because the lady was not professional to follow up back with me after I asked her to open an account for me just by my self and she get mad at me because I told her that she was not professional and she take that very personal with me and as a result she requested to have my account close just because she had a close relation to the district manager and thats not fair. Its a matter and unfair treatment to me .I can be reach at XXXX I have all the emails to provided as an evidence to my conversation with the branch manager that requested for my account to be close and shed immature for having a personal problem with me by and they refuse to fix the problem with me she hated me so much Im assuming she is capable of doing anything if she can do that to an innocent to me thats why Im seeking justice please and fair treatment. I spoke to several employees on the customer service and file a complaint for that kind of treatment I received they told me thats not right what they did and they see a note that I have to speak to only this XXXX guy thats XXXX best friend again so I couldnt no Justice at all and fair treatment therefore I insist to file a report for this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation