Consumer complaint received 2022-11-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
Entailed within the letter of complaint to XXXX XXXX are the following issues I raised : Predatory Lending, XXXX XXXX XXXX Discrimination o My mother was a XXXX XXXX American woman when she applied for a HELOC of $ XXXX, when XXXX XXXX enticed her XXXX XXXX the loan amount from $ XXXX to $ XXXX, although she already had lines of credit of $ XXXX and $ XXXX on XXXX separate credit cards with Bank of America Fiduciary Irresponsibility XXXX XXXX XXXX XXXX belief because my mother was an XXXX XXXX, senior citizen and XXXX XXXX wanted to secure a sales bonus, he failed his fiduciary responsibility to my mother and the bank and enticed my mother to increase her HELOC application from $ XXXX to $ XXXX. I joined my mother at the Bank of America XXXX XXXX. Branch when she applied for the $ XXXX HELOC, not knowing she already had XXXX separate lines of credit of $ XXXX and $ XXXX, because I would have talked her out of applying for a HELOC when she had XXXX available lines of credit of $ XXXX and $ XXXX o While my mother and I was at the Bank of America XXXX XXXX. Branch, XXXX XXXX informed my mother he had to call his manager in XXXX, NC to get her sign-off on the HELOC application and when he called his manager and she didnt answer the phone, ( wink, wink ) he informed my mother she would need to return on the following Monday to finish the application process o Essentially, XXXX XXXX, wanted my mother to return to the branch by herself and when she returned on the following Monday, XXXX XXXX enticed my mother to increase the HELOC amount from $ XXXX to $ XXXX, however, after my mother was approved for the $ XXXX HELOC, she waited over nine months before she requested Bank of America to provide her with a $ XXXX Cashiers Check and she deposited the cashiers check into her account. This doesnt appear to be the actions of a person who needed a loan immediately to wait nine months before she utilized any of the funds from the HELOC Charging default fees when the account isnt in default, namely : o Charging fees allowable when the account is considered in default, however, the account is no longer in default as of XX/XX/XXXX, when I paid the outstanding balance minus the escrow balance due Mortgage Servicing fees can be found at their website : www.bankofamerica.com/defaultfees XXXX Corporate Advance Fee ( description changed to Recoverable Corporate Advance ) of {$52.00} has been assessed against the account monthly since XX/XX/XXXX, after I paid the outstanding balance minus the Escrow Balance of {$1600.00}, which is still owed to Bank of America Mortgage Servicing XXXX XXXX Home Inspection Fees ( description changed to Property Dwelling Fee ) of {$17.00} and {$35.00} ; description changed to Property XXXX XXXX after I questioned why this fee is assessed against the account because no home inspection has occurred at the property since my mothers death o Late Fees of {$6.00} and {$29.00} after I questioned why a late fee was imposed on an estate account, BOA Mortgage Servicing XXXX made an adjustment to the account and refunded the late fees incurred and sent me a refund check for {$6.00} for XXXX of the late fees assessed against the account, however, they charged a late fee on the XXXX billing cycle for XX/XX/XXXX due date in advance of the payment due date of XX/XX/XXXX, although I paid the bill on time

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation