Consumer complaint received 2023-07-26
Company: Experian Information Solutions Inc.
State: ND
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
This is for Experian FYI only not an official complaint. 

Dear Sir or Madam : I am writing to bring to your attention a serious matter I had encountered with XXXX XXXX ( XXXX ) devices dated on XX/XX/XXXX. My name is XXXX XXXX XXXX, and I am filing this complaint, as the affected individual ( the Complainant ). I had picked up my new XXXX XXXX ( XXXX ) devices which includes one XXXXXXXX XXXX with XXXX WI-FI pod extenders. These devices are connected to the downloaded XXXX web application onto my smartphone to facilitate their initializations of those WI-FI pod extenders connectivity and monitor their functionalities through internet Bluetooth connectivity from the web application from my smartphone. 

Unfortunately, after setting up the XXXX XXXX XXXX  XXXX account devices with the assistance of a XXXX telephone representative, I had noticed some issues. Although, all lights on to the XXXXXXXX XXXX ( power, DS, XXXX, and Online ) are green, the XXXX which continuously flashed an orange-red color without turning into a green flashing color, and the XXXX XXXX modem from any human touch is extremely hot. 

And, the legal reasons, why I had updated my previous XXXX XXXX modem to the new XXXX XXXXXXXX XXXX with the two WI-FI pod extenders because I was experiencing serious hacking problems with the XXXX XXXX  XXXX XXXX which, computer hackers had unlawfully accessed and connected to my registered Midcos XXXX XXXXXXXX XXXX accounts password, pin number and serial number by an individual or a collective of persons who have used a [ n ] fictitious, similar, or identical names, and in some instances have even changed their own legal names to match my [ full ] legal name in order to steal my computer devices folders documentations, and to unlawfully hacked into my online web applications accounts to print out my three credit bureaus credit file reports without my legal acknowledgements, consents or authorizations. Therefore, these deliberate and willful actions from the persons who [ m ] have unlawful subscribed by a [ n ] fictitious, similar, or identical named to match to my legal name had unlawful gain unauthorized accesses to my registered XXXX XXXX XXXX XXXX ( XXXX ) previous XXXX and current XXXX XXXX XXXXXXXX account details which were solicited by them ; in order for the fictitious, similar, or identical named persons to coexisted, cohabitated or shared my registered XXXX XXXX  previous XXXX and current XXXX XXXX XXXXXXXX networks with them. This resulted to my identity thefts and significant consumer fraud issues, all without my lawful authorities. 

More recently, on XX/XX/XXXX, I had noticed and experienced from my downloaded XXXX XXXX XXXX web application account network that a [ n ] fictitious, similar, or identical named persons who match to my legal name had unlawfully gained accesses to my other apartments smartphone hubs web applications. And, they interfered, tampered, changed, and altered with the settings of my apartments cameras, smart plugs, sensors, and phone features, even though, I had already configured those features. This unauthorized access to my smartphone hub web applications could only have occur through XXXX employee [ s ] who had intentionally, knowingly, and willfully allowed those persons who [ m ] had subscribed by ways of a [ n ] fictitious, similar, or identical named to match my legal name to gain unlawful accesses to my XXXXXXXX XXXX XXXX XXXX  XXXX account network. This breach of security resulted in my identity thefts of my secure private online information, possibly for illicit exchange for money. 

When I had contacted XXXX customer service representative or agent yesterday ( XX/XX/XXXX ), the Midcos customer service representative or agent named XXXX and I was informed by XXXX that there are XXXX different networks connected to my XXXX network. It is evident that XXXX employee [ s ] have abused and used their own login credentials to perform his/her unlawful activities against my XXXX XXXX XXXX XXXX account network, and XXXX employee [ s ] conducts had violated XXXX customer privacy policy against obtaining my database information for non-Midco investigative, analysis and update purposes. Therefore, XXXX employee [ s ] unlawfully exceeds authorized access clause under the Federal Computer Fraud and Abuse Act of 1986 ( CFAA ) because the XXXX employee [ s ] first had intentionally accesses to my personal computers devices through XXXX XXXX XXXX XXXX XXXX system without authorization or exceeds authorization access clause applies only to those XXXX employee [ s ] who obtain my personal information to which their XXXX  computer devices accesses does not extend, and second, when the XXXX employee [ s ] exceed authorized access by accessing my personal computer devices with authorization and then XXXX employee [ s ] unlawfully obtaining my XXXX account network information was/were not entitled so to obtain. See Title 18 U.S.C. 1030 ( a ) ( 2 ) and ( e ) ( 6 ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation