Consumer complaint received 2023-11-12
Company: AMERICAN HONDA FINANCE CORP
State: KS
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
XXXXPrint complaintCLOSED SubmittedSTATUSPRODUCTVehicle loan or leaseISSUE We received your complaint. Thank you. 

We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; orSend your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; orLet you know if we need more information to continue our work. 

YOUR COMPLAINT XX/XX/XXXX I went to XXXX XXXX Honda and purchased a new XXXX Honda XXXX XXXX XXXX XXXX Pickup XXXX XXXX with a sale paid XXXX per the window sticker. I had a Trade-In of a XXXX XXXX XXXX XXXX XXXX XXXX that had a loan with XXXX XXXX XXXX XXXX XXXX of XXXX. I was to gross Trade-In allowance of XXXX. Which was give me XXXX for a down payment. What the dealership did was charged the amount of the vehicle to XXXX when I had not agreed to the amount was to be XXXX. The loan was with Honda Financial Services on a 60 month term at an apr of 5.9 % monthly payments XXXX. I was never given any paperwork just a USB XXXX XXXX. I call the dealership on XX/XX/XXXX after talking to Honda Financial Services and told the salesman, sales manager, finance about the amounts was not right plus the dealership add an extended warranty with XXXX in the amount of XXXX and gap insurance in the amount of XXXX. I told the XXXX XXXX and the dealership that I did need or want to have the XXXX warranty or the gap insurance. I have Gap insurance with my insurance company. Plus the XXXX XXXX runs at the sametime as my XXXX XXXX so I would never be able to use. XXXX XXXX dealership had me full out paperwork to cancel the XXXX and XXXX insurance on XX/XX/XXXX but never Process the paperwork. I was sold a new vehicle for XXXX but the The way the dealership presents papers is on a desk that's a computer screen they have you signed the papers and before you can even read them and than thry disappear. Now I went to the dealership after having the new vehicle one week. I talked to the dealership was told all if this was a mistake and they would fix it due to the amount of the vehicles price with keyed in wrong. Nothing has been done and today in XX/XX/XXXX. I sold the vehicle of XX/XX/XXXX. No vehicle can be sold at a new automotive dealership upside-down or be sold fir amount that is not Fair marker value. You're ATTACHMENTSHonda Financial contract.pdf ( XXXX KB ) Honda Financial XXXX ( XXXX KB ) XXXX ( XXXX KB ) XXXX Mail.jpg ( XXXX KB ) Viewfull complaint Sent to companySTATUS We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company respondedSTATUSRESPONSE TYPE Company 's ResponseAmerican Honda Finance Corporation ( AHFC ) received a complaint via the CFPB from the customer regarding the contract terms, ancillary products and experience at the dealership. On XX/XX/XXXX, AHFC spoke to the customer regarding the complaint and advised XXXX would research and follow up. On XX/XX/XXXX, AHFC reached out to the dealership and confirmed the dealership would be covering the shortage. On XX/XX/XXXX, AHFC called the customer to advise the account was paid off and the overage was in the process of being mailed out but was only able to leave a message on the customer voicemail. 

Feedback requestedSTATUSFEEDBACK DUE Provide feedback about the companys response We welcome your feedback on how the company responded to your complaint. You will have 60 days from when the company responded to share your feedback. The CFPB will share your feedback responses with the company and use the information to help the CFPBs work with consumer complaints. 

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Company response to consumer: Closed with explanation