Consumer complaint received 2023-08-16
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I am writing to address a concerning issue regarding inaccurate information that was reported by your agency to several vendors, particularly concerning my relationship with XXXX XXXX XXXX XXXX. This erroneous information has had a significant negative impact on my ability to secure financing and has caused unnecessary distress and inconvenience. 

I have recently discovered that your agency provided incorrect information to various vendors, including XXXX XXXX XXXX XXXX, regarding the status of my loan and payment history. Specifically, it has come to my attention that during the period from XX/XX/2023, until XX/XX/2023, the information conveyed by your agency indicated that I was XXXX months behind on my loan payments to XXXX XXXX XXXX XXXX. This misinformation hindered my attempts to secure financing for another vehicle during this time. 

However, I want to bring to your attention that the details provided by your agency were wholly inaccurate and did not reflect the actual status of my loan with XXXX XXXX XXXX XXXX. I engaged in discussions with XXXX XXXX XXXX XXXX, and they have since made corrections to the erroneous information that was initially reported. These changes have been verified, and it has been established that my financial situation was inaccurately represented by your agency 's reports. 

I am deeply concerned by the ramifications of this incorrect reporting on my credit and financial well-being. The impact of such misinformation extends beyond my immediate ability to secure financing and influences my overall creditworthiness and reputation. This situation not only caused unwarranted stress and inconvenience, but it also jeopardized my financial standing through no fault of my own. 

In accordance with the Fair Credit Reporting Act, I am hereby disputing the completeness and accuracy of the information that your agency provided to vendors. I am exercising my rights under Section 611 of the Federal Fair Credit Reporting Act ( 15 U.S.C. 1681l ) to seek resolution for this matter. I insist on a thorough and timely investigation into this issue, and I expect that you will take the necessary steps to rectify the inaccuracies in my credit reports promptly. 

Furthermore, I am prepared to take this matter to the Consumer Financial Protection Bureau and any other relevant regulatory agency to ensure that my rights as a consumer are upheld and that this situation is appropriately addressed. I did not grant your agency permission to share incorrect information about my financial standing with vendors, which has led to considerable negative consequences for me. 

I kindly request that you update the inaccurate information on my credit reports and provide me with written confirmation of the corrections made. It is imperative that the true reflection of my credit history is restored, and that any future credit-related endeavors are not hampered by this incident. 

I anticipate your prompt attention to this matter and a timely resolution. You may reach me at [ phone number ] or [ email address ] if you require any additional information or documentation to assist you in your investigation. 

Thank you for your immediate attention to this serious matter. I look forward to receiving your response and a resolution within the statutory timelines. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation