Consumer complaint received 2023-09-09
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
XXXX CHILD SUPPORT PAYMENT SYSTEM HAS BEEN DEDUCTING {$230.00} BiWEEKLY FROM XXXX XXXX XXXX PAY CHECK WHICH {$220.00} SUPPOSE TO BE DEPOSITED INTO MY WELLS FARGO ACCOUNT MY SON HASNT SEEN A CHILD SUPPORT PAYMENT SINCE XX/XX/XXXX THE LAST PAYMENT DISBURSED TAKES 3-5 BUSINESS DAYS TO BE RECIEVED BEING MY ONLINE PORTAL HAS BEEN TAKEN OVER ALONE WITH MY XXXX AND WELLS FARGO ACCOUNT USING COMPROMISED EMAIL XXXXXXXX XXXX XXXXXXXX IM FORCED TO CALL XXXX AND LISTEN TO AUTOMATED SYSTEM WHICH STATES I RECIEVED AND PAYMENT WAS DISBURSED ALL IN ONE DAY WHICH IS IMPOSSIBLE LAST PAYMENT XX/XX/XXXX RECIEVEDwas {$230.00} and XX/XX/XXXX disbursed WAS {$140.00} on XX/XX/XXXX recieved was {$230.00} disbursed was {$220.00} on XX/XX/XXXX received was {$230.00} and disbursed was {$160.00} on XX/XX/XXXX now if they disbursed {$140.00} on XX/XX/XXXX my bank account shows XX/XX/XXXX from SC SDU XXXX XXXX XXXX XXXX XXXX XXXX XXXX that it shows another DSB which mean another disbursement XXXX the letter XXXX as if he paid twice but never paid once!!!!!! Basically they are stating I got {$140.00} and XXXX then XXXX and XXXX doubling payments fraudulently!!! It shows my other child father payments recieved on XX/XX/XXXX and disbursed XX/XX/XXXX for different amount and then XX/XX/XXXX, XXXX, XX/XX/XXXX all recieved and disbursed on the same day their balances are low and not accurate. Ive reached out to XXXX XXXX Attorney over XXXX XXXX SERVICES NO RESPONSE THEN CONTACTING WELLS FARGO THEYVE STATED SINCE XX/XX/XXXX THEY WOULD REMOVE A WELLSFARGO XXXX XXXX XXXX KEY DEVICE FROM MY ACCOUNT YET NOT REMOVED IT AND NOW STATING THEY CANT AFTER STATING THEY COULD. I JUST RECENTLY GOT A CELLPHONE WHICH YOU NEED IN ORDER TO BUY XXXX ALSO {$25.00} WHICH WAS NEVER REMOVED FROM MY ACCOUNT. I WENT TO XXXX BRANCHES SPENT OVER 3 HOURS EACH TIME TWICE AT THE XXXX SC BRANCH ONCE AT THE XXXX BRANCH!!! THEY FOUND 3 PROFILE ONLINE FRAUDULENTLY ONE THEY CALLED A GHOST PROFILE NO ACTIVITY BUT THE SECURITY KEYBIS LINKED TO IT, OLD PROFILE THAT WAS DELETED BACK IN XXXX WITH THE OLD ECN!!!! NOW ITS BACK SHOWING THE WRONG YEAR I WAS BORN ACCORDING TO THE XXXX BRANCH! THEY TOLD ME IT WAS DELETED BUT THEN I GET HOME THE SECURITY IS POPPING BACK UP NO BACK UP METHOD AND NOW THE PASSWORD IS WRONG USERNAME CHANGED MY CALLS BEING REROUTED TO XXXX WITHOUT CONSENT!!! XXXX XXXX COULDNT HELP ME WELLS FARGO STATED MY PHONE NUMBER HASNT BEEN VERIFIED IN 4 weeks now! I went out and spent money I didnt have to have a security sent to my device but Im getting getting codes that dont work and the advance management codes were coming to email now they are not XXXX SENT A FAKE SCREEN SHOT STATING THEY TOOK {$230.00} from him on XX/XX/XXXX BUT XXXX XXXX HAD XXXX taken from him that day!!! XXXX AND WELLSFARGO AND USPS ARE PRACTICING FRAUD BUSINESS PRACTICES EVS, THEY REMOVED ENFORCEMENT ACTIONS FROM XXXX WHO OWED OVER XXXX XXXX in child support now is down to XXXX and now they stated I got XXXX and thats false I written down every payment because systems get breached altered daily from cybersecurity issues I wont all money lost removal of security key asap!!!! My server is being intercepted and causing me to rep advsere actions from companies and Im innocent!!! i dont get into violence criminal activity and I XXXX sure cant help who I know family wise or baby daddy wise but to allow these bombs who dont even associate with their kids lie to get away with TIME BEING WITH THEM AND YALL TO BACK UP FINANCIAL CRIMINALS BEING COVERED UP FOR MAKES YALL JUST AS BAD!!! YOU ALL SHOULD LOOSE YOUR JOBS ALSO THESE ACCOUNTS ARE LINKED TO FRAUD EMAILS XXXX-I have emails forwarded from this one thats how i know Wells Fargo is an active account opened using this false email I updated email with new account also XXXX never used this email with Wells Fargo but Im getting emails from it

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation