Consumer complaint received 2023-09-16
Company: FIRST ADVANTAGE CORPORATION
State: MA
Product: Credit reporting or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
My name is XXXX XXXX I applied for a job with XXXX XXXX  Ground an my background check was done by First Advantage in Massachusetts Background Check Companies aren't suppose to ask about background until your offered a position that's the 1st violation but thats not why I'm reaching out today First Advantage is violating Fcra act an the reason being the company deemed me ineligible for a pending case not a conviction an Fed XXXX Legal Policy clearly states having a pending case doesn't disqualify an applicant nor does having a felony but since I was deemed ineligible the XXXX told me he couldn't hire me eventhough First Advantage says they don't make hiring decisions but the email is in fact the hiring decision an the XXXX wouldn't proceed with continuing employment process eventhough I showed him XXXX XXXXXXXX Legal Policy, XXXX Policy stating just because an applicant has a pending case doesn't mean an applicant actually committed a crime he wouldn't acknowledge what I was presenting I spoke to a supervisor who was adamant that First Advantage merely does background results an doesn't make the final decision contractor didn't care ue says there is nothing he can do so First Advantage is making the final decision because without the email saying XXXX ineligible I would be able to proceed with the process another reason is I didn't get the 5 days to dispute the findings as soon as contractor got the email he quickly deemed me ineligible without telling me why he told me he couldn't see the reason why I was being deemed ineligible so I ask how do you know I'm ineligible he stated because of the email he can't view an he started making up hypotheticals on maybe why this could of happened an I did some research an came across 2 previous lawsuits againt Fed XXXX XXXX XXXX, XXXX because of the background checks First Advantage deeming people ineligible an stating that they don't make the hiring decisions but in fact those emails are costing applicants jobs an because of this I've been denied employment an thru my research I've notice that this has been an ongoing problem with XXXX XXXXXXXX an First Advantage an things need to change because these actions are stopping applicants for making a living, feeding their families an its not right or fair... XXXX thing I forgot to mention was First Advantage won't explain what makes you ineligible they just say XXXX XXXXXXXX has a criteria but won't explain what it is an they tell you to contact corporate but won't give you any information on how to an per the Fcra you suppose to have 5 days to dispute anything you feel is inaccurate so employee shouldn't be telling applicants that can't proceed with hiring process until after the 5 days not the day the report comes back which is a clear violation of Fcra...

Company response to consumer: Closed with explanation