Consumer complaint received 2019-04-04
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
I do not speak XXXX, a student advocate from the XXXX XXXX XXXX XXXX XXXX helped me write the following : On XX/XX/2019, I visited XXXX XXXX dealership, and purchased a used XXXX XXXX XXXX ( VIN : XXXX ). Since I do not speak XXXX, all negotiations took place in XXXX. A XXXX XXXX dealer gave me a preliminary estimate of the costs to purchase the car which amounted to {$14000.00} plus taxes. I found this acceptable, so I decided to carry out the purchase. The XXXX XXXX agent requested that I make a down payment of {$5000.00} to continue with the purchase. I informed him that I did not have the money, but he insisted I made the payment before proceed with the purchase. I told him I could give him a check and would deposit the sum within two days. The agent accepted. Before signing, I did not get to see the full contract. The agent only showed me the payment schedule. Moreover, the agent did not explain any of the provisions of the contract, which is drafted in XXXX, even though I only speak XXXX. But the agent made several assurances that the contract reflected the terms of our negotiations in XXXX. However, when I went home that night, I noticed that the estimate that the agent gave me was way under the purchasing cost for the car. I panicked because the amount was many times higher than what I expected or could afford to pay. Moreover, I noticed that the contract stipulated several additional costs for services that I had not consented. For example, I never agreed to pay additional money for a theft deterrent device, paint, or to purchase a service contract. 

The very next day, XX/XX/2019, I returned to your dealership to rescind the contract. But the agent dismissed my request and told me that since I had signed the contract, I could not cancel it. He informed me that only option would be to refinance after a couple of months. I went back several times to try to rescind the contract, but my requests were denied. Not knowing what else to do, I cancelled the check for the {$5000.00} down payment. I did not even want to pick up the car, but I was informed that if I did not take the car, you would begin to charge me $ XXXX/day in storage fees. Because I was so afraid and because I felt I had no other option, I drove away with the car. 

On XX/XX/2019, one of the XXXX XXXX managers, XXXX XXXX, called me to try to negotiate with me. She promised to remove all the additional service charges that I had not agreed to, which amounted to {$6500.00}. She promised to draw up a new contract that would reflect these changes but I refused to sign this contract unless I could have someone else verify it. I asked for a copy but she refused to give me a copy or to allow me to take a picture. I informed her I wanted attorneys to review the document before I signed, and she informed me that this would only take place if the person came with me and threaten that I only had two days to accept her offer. I refused under these conditions.

Company response to consumer: Closed with explanation