Consumer complaint received 2022-03-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Around the middle of XX/XX/2021, my personal bank XXXX XXXX XXXX XXXX notified me in person stating that Fraud activity was going on with my account, she went into details asking did I know about XXXX  XXXX bank withdrawing funds out my account. I had no idea about this fraud XXXX XXXX account. Bank teller gave me their number I called and was told a new account was open in my name between XXXX XXXX XXXX, which I had them closed account informing them about the fraudulent activity on my account and that I have been a victim of Identity theft. Soon as I received that bad News, I proceeded to called to get my credit report which I never done in my life, because it was no need with confident of my good scored that I always had before being a victim. At this point I have contacted all three credit bureaus to add freeze/Alerts to my account, Made police report/Federal Trades commission report XXXX Once I received my credit report, I couldn't believe my eyes. After this disturbing matter I just start mailing the credit bureaus documents verifying my personal information and any updates/changes/disputes items off my report that was infected by fraudulent activity. I even addressed all the fraud addresses/Inquires, All the different Mis spelling of my name when I should have one name on my report spelled correctly. I addressed all the fraud phone numbers when there should only be two numbers on report. I also have Identity IQ, so I get alerts daily about fraud activity on my account saying address update to the address that fraud credit cards have got mailed to in my name. Alerts my information was uploaded in data breach XXXX XXXX all types of alerts pop up. when I already wrote letters put alerts/monitors/freeze on my account, there shouldn't be no way this criminal or criminals should still be able to call credit bureau and keep changing my address back to the fraud mailing address. This is a serious matter which I already feel unsafe and very disturbed because this act has put a big impact on my life financially, even caused my business to fall. Paying out of pocket each month for XXXX XXXX XXXX something I should not have to do. So, I would appreciate if these companies got more professional within their job duties. I would receive my mail from five points post office open several times a company that I know commit fraud activity daily, I was employed here for 4years. I don't know how many times I've went there made complaints and to stop delivering mail to fraud addresses as well. It's like nothing is getting done because these same activities are still in affect Like my life/business just doesn't exist anymore. 
Thanks for your time, effort and patients

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief