Consumer complaint received 2022-03-09
Company: Cottonwood Financial Ltd.
State: WI
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount

Complaint:
This complaint, act of theft, deception and lying to the customer, is directed at Cash Store, Green By Wisconsin, XXXX XXXX XXXX XXXX XXXX. 

I have a " payday '' loan with the Cash Store mentioned above. This is my third loan with this company at the same address. 

On Thursday, XXXX XX/XX/2022, I went in to make a payment on my loan. I explained to the blonde hair receptionist that I needed an extension, or some other kind of relief for this payment period as there was an emergency with my dog. After several minutes of negotiations ie, if I wanted an extension, I needed to pay XXXX dollars- which is XXXX dollars short of my payment on the 440 APR loan. I asked what good is that, I needed the money but paying almost the entire payment was not possible. After several hours of negative insinuation from the receptionist ( she was actually the manager ). We agreed I could pay XXXX XXXX today and the XXXX dollars would be passed on to next months payment. That was very helpful, and I walked out believing my problem was solved. 

The next day, Friday the XXXX, the same person called to remind me I had a payment due later that day. I reminded her I was there yesterday, and we had made an arrangement where the XXXX dollars I did not pay this period would be paid ( with interest ... 440 Apr... ) on my next scheduled payment, the XXXX of XXXX 2022. When we hung up, I once again believed everything was good to go. 

On Monday, the XXXX of XX/XX/2022, I received a text from my bank that XXXX dollars was taking from my checking account. I did not remember such a withdrawal. I called the bank and they assured me that there was a withdrawal from " Cash Store '', XXXX XXXX Wi. 

I called the store, but no one was there because they open at XXXX. I left a very rude message calling them incompetent and thieves. I also said that that I was not surprised that a company charging XXXX XXXX would not only XXXX the public but also stab the customer in the back while stealing from the customer. Also, I told them I was going to do everything I could to close the Cash Store company down in XXXX XXXX WI. 

After leaving that message. I called my bank again to cancel the withdrawal and to block that company from making any further withdrawals from my account. I explained the situation to the bank representative. My request to block the Cash Store was granted. However, the current withdrawal would need to be challenged. 

I submitted the challenge. The money came back to my account on Tuesday XXXX XXXXXXXX XXXX 

I highly suggest this matter be investigated. This is not the last or only action I will take. I have contacted a lawyer and he advised me to contact the State Attorney General Office. A letter which I am in the process of writing. He also advised me of the legal actions I could take. 

I am also in contact with Cotton Wood Financial out of Texas. They did not seem to want to be to helpful. Hmmm, there is a problem here. 

IT IS IMPORTANT THAT NO ONE DOES BUSINESS WITH THIS STORE UNESS YOU WANT TO BE TAKEN ADVANTAGE OF, YOU WANT A DISREPUTIBLE COMPANY TO STEAL FROM YOU, AND YOU WANT TO BE TREATED WITH DISREPSECT IN PERSON OR ON THE PHONE.

Company response to consumer: Closed with explanation