Consumer complaint received 2018-03-12
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
In XX/XX/XXXX I was a victim of a scam that left my checking account negative {$4500.00}. I called Chase about setting up payments to pay of the account but was told I had to wait until they closed the account to make payment arrangements. So in the meantime I occasionally transfered fund from my other checking account to pay off the the negative balance. In XX/XX/XXXX I looked on my account and noticed that they deducted my whole balance of XXXX under an item of CHASE ACCT RECOVERY. So I called to see if I could set up payment arrangement like I originally requested to do. And agreed to pay {$100.00} every two weeks starting XX/XX/XXXX. They told me they could only make arrangement for 90 days and then I had to call back and set up new arrangements. I was told to call on XX/XX/XXXX to set up new payments. Which I did and I recalled being told by the gentlemen I spoke to that no payment was pending for XX/XX/XXXX which there was so I ended up making double payments which I could not afford. Especially since I was buying hurricane supplies for Irma at the time and losing hours at work. But I left it alone because atleast the account was being paid off. That 90 day period went by and I called in XX/XX/XXXX to start a new payment arrangement on XX/XX/XXXX. I was unsure of the end date of this payment arrangement which apparently was XX/XX/XXXX and neglected to call back to set up new arrangements I thought the last payment was XX/XX/XXXX. On XX/XX/XXXX I looked at my account and notice that they once again deducted my whole balance of XXXX on XX/XX/XXXX. Which now leaves me unable to pay my car payment and I'll be late on my rent which will create a whole snowball effect of late fees and leave me unable to pay the full balance of some bills. I called seeing if they could they reverse the transaction if I set up a payment arrangement with I had been doing faithfully for the last 9 months. It had only been a little over a week since the last payment was made and it was never communicated to me that the new payment arrangement had to be made immediately or they would clear out my other account. Not to mention this money was stolen from me so I'm paying back money that I've never even had in the first place. The only thing they could do is for me is refund me {$200.00} but I would have to pay the remainding outstanding balance in 6 month which is something I can not afford. Or they said they could settle the account but the balance had to be paid 60 days. Once again something I can not afford. So as of right now my account has a XXXX balance I and I don't know how I'll pay my bills. I just feel like there wasnt enough of a grace period or any notice that adverse action would be made. Also I have every intention of paying the money back and never gave the impression that I didn't so I don't know why I'm being treated as though they are struggling to get paid back.

Company response to consumer: Closed with non-monetary relief