Consumer complaint received 2018-04-08
Company: EQUIFAX, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
Please contact the following agents from your company to confirm how to update my SSN on my credit file. 
Also, I confirmed my SSN credit files with XXXX  and XXXX  on XX/XX/XXXX, both companies able to confirm that my SSN is correct no need to update or replace. 
I have no idea why does my SSN credit file on Equifax do not match my real SSN. 

XX/XX/XXXX I received an email from and a letter from XXXX request me to contacted them. The XXXX agent said my credit card application got decline due to Equifax unable to verify my SSN. She suggested me to contacted all credit bureaus. I was able to sign up an account online with XXXX and XXXX. I did not contact XXXX and XXXX. 

XX/XX/XXXX XXXX, who said replace SSN should send to XXXX with my name, DOB, current address, current phone number, email, a copy of SSN and a copy of ID. I email to XXXX on XX/XX/XXXX at XXXX XXXX. I received an email with XXXX. 

XX/XX/XXXX I received an email from XXXX XXXX said " A cover letter including your Name, Social Security Number, Current Address, Email address, Telephone number. A copy of one of the documents listed : Social Security card ; XXXX form ; XXXX form ; pay stub ; XXXX form from Social Security Administration ; send your documents via mail to the following address : XXXX. XXXX XXXX, XXXX, GA XXXX. '' I inputted the address on XXXX, the result of website report the address is associated with 20 companies, and other users report it is a scam mailing address, XXXX. XXXX XXXX, XXXX, GA XXXX. 

XX/XX/XXXX Unkown agent, who works for dispute department. The agent, she asked me for a confirmation number. I asked her " Do you accept case number? '' I asked her if she received my documents, and she said in her department she did not receive my documents by email or from other departments. She told me the correct mailing address is XXXX XXXX XXXX, XXXX GA XXXX. She also said the mailing address, the XXXX XXXX. ( I did not mention his name ) provided to me. She can not confirm XXXX XXXX XXXX, XXXX, GA XXXX is correct address for Equifax. She told me please send a mail with my name, DOB, current address, current phone number, email, a copy of SSN, a copy of bank statement and a copy of ID name to XXXX XXXX XXXX, XXXX GA XXXX. I mailed all the documents on XX/XX/XXXXXX/XX/XXXX XXXX,  who said to replace my SSN fax to XXXX only, he said for mail documents to XXXX XXXX XXXX, XXXX GA XXXX won't help must be fax XXXX with my name, DOB, current address, current phone number, email, a copy of SSN and a copy of ID. he said debut department should handle this case. However, the Equifax official site indicates the fax number XXXX is belong to dispute department. 

XX/XX/XXXX Protection Specialist XXXX XXXX, told me I need to submit a government issue ID via email to him XXXX to confirm and update my SSN. I sent my NYS ID to XXXX on XX/XX/2018 at XXXX XXXX. 

In addition, I contacted SSN office my SSN on my SSN card is correct. There is nothing wrong with SSN office. 

This is so confusing. Please contact this agent to confirm " How to replace client SSN due the Equifax made a mistake on client SSN. '' I did all I can do, and your agents said the previous agents provided me wrong instruction how to replace my SSN on my credit files. As a customer, I don't know if the departments have a conflict between them. 

Please provide me a clear instruction. Only one agent provides a clear instruction to me. Also, I don't want my personal information spread Thanks

Company response to consumer: Closed with explanation