Consumer complaint received 2022-03-01
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The response provided by Wells Fargo is a disgrace and should serve as an example to all current or potential future customers to stay away from this irresponsible, manipulative and dishonest financial institution they're dealing with. Wells Fargo continues to stand behind a destructive loan that they peddled to unknowing customers like myself for years. It is discussing and appalling how their bottom line is more important than the harm that they have inflicted on a large majority of their Pick-A-payment victims. Just look at their go XXXX  response. " Thank you for the opportunity to address the concerns about your account. I appreciate the opportunity to help you, we`ve reviewed this matter and are providing you with details about our response. We received similar requests from you and sent our most current response on XX/XX/XXXX. We have included the enclosures multiple times in our previous responses to you. We will not be including these enclosures in our responses moving forward as our position has not changed. We have considered these concerns resolved. In addition to the information provided in our previous response, you requested to meet with senior management to discuss the modification process. We respectfully deny your request for a meeting, compensation, or for any updates to the credit reporting. We have reviewed this matter many times and verified that the modification process was handled correctly and no adjustments will be made. Here are important account details we`d like you to know. The foreclosure sale was completed on XX/XX/XXXX. We wanted to speak with you directly but were unable to connect with you at the phone number ( s ) provided to us. '' Never once has Wells Fargo apologized for their support of deceptive loan practices. This loan in itself ruled destructive and now unlawful should have at the very least entitled me and the millions of others a fair and reasonable loan modification. Not request thousands in upfront costs while keeping the same destructive loan terms in place to once again strangle its customers during difficult times. I had another home loan on a condo during the very same time period and that mortgage company, which had no reason or cause to work with me, approved a step-down loan modification. They did this due to my financial hardship I was enduring during the crushing XXXX financial crises. This Modification literally saved me from foreclosure and bankruptcy. Wells Fargo with their destructive and predatory loan practices did nothing to help. In fact XXXX maxed out my credit cards and loan options to pay for attorney fee 's to try and negotiate an offer for a similar step-down modification with fixed interest payments, but Wells Fargo refused and instead offered yet another predatory and destructive loan this time under the guise of a " Modification '' just so they can show the courts and state DA 's a collective number of " Modification '' offerings ... Disgusting! Why cant Wells reach me? Theyre calls are canned and provide zero assistance, it's just another checked box and nothing more. I'm willing to talk, but no longer with " specialist '' whose job it is to just make it all go away.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation