Consumer complaint received 2023-08-08
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to file a formal complaint with the Consumer Financial Protection Bureau regarding inaccurate reporting by credit reporting agencies, which has led to denials of my applications for both home loans and credit cards. I have taken multiple steps to address the inaccuracies, including disputing the information, but the credit reporting agencies have consistently verified the disputed account without rectifying the errors.

Specifically, I have encountered discrepancies concerning an account labeled as " XXXX XXXX XXXX XXXX XXXX' on both XXXX and Experian credit reports. Despite my repeated attempts to rectify the situation, the reported account information remains inconsistent across these bureaus. 

I have disputed the accuracy of this account multiple times and provided evidence to support my claims. However, to my dismay, both XXXX and Experian have responded by stating that the information has been verified and is deemed to meet the guidelines set forth by the Fair Credit Reporting Act ( FCRA ). 

One of the significant issues is the inconsistency in the " date opened '' field for this account. This inconsistency is not only misleading but also affects the accuracy of my credit history. Furthermore, I have noticed that the debt associated with this account is not being reported consistently across all three major credit bureaus, which further adds to the confusion and inaccuracies in my credit profile. Also the " date closed '' field does not display a date which is illegal according to FCRA guidelines. 

The inaccurate reporting of this account has had significant repercussions on my financial well-being. I have been denied home loan applications and credit card approvals due to the negative impact these inaccuracies have had on my creditworthiness. This situation has caused me immense stress and frustration, as I believe that my creditworthiness is being unfairly compromised by inaccurate information. 

I kindly request that the Consumer Financial Protection Bureau intervene in this matter to ensure that the credit reporting agencies address these discrepancies appropriately. I urge you to investigate the inconsistencies surrounding the " XXXX XXXX XXXX XXXX XXXX '' account and ensure that the credit reporting agencies uphold their responsibility to report accurate and consistent information. 

I appreciate your attention to this matter and your commitment to protecting consumers ' rights. I hope that through your intervention, the inaccuracies in my credit reports can be rectified promptly, enabling me to pursue my financial goals without unjust hindrances. 

Thank you for your time and consideration. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation