Consumer complaint received 2023-07-25
Company: JPMORGAN CHASE & CO.
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Chase continues its abuse by quickly posting fraudulent charges to my Amazon VISA card without reasonable explanation or justification, while habitually denying credits Ive requested for many incoherent, unauthorized Amazon charges posted to it. 

Recently I requested numerous credits for unrecognized Amazon charges that Chase refused to credit. With Amazon, Chase is busy defrauding card holders unceasingly and undeterred, the very epitome of a repeat, habitual offender. 

It continues to routinely flout reasonable norms and laws, arbitrarily posting charges without proof that I received anything for the charge other than more fraud and abuse, despite my telling it that I do not recognize the recurring charges and did not authorize them. 

Yesterday I confirmed via online banking, that no fewer than 6 Amazon affiliated sources have stored my card information and are posting charges to it. So it is no surprise that many of Amazons debits to the card are unintelligible and indeterminate ; they cant keep their charging mechanisms or sources straight. There should be one and only one source for Amazon charges, with reasonable, coherent, uniform standards and identifying explanations in Standard Written English for any charge posted to the account. This is not the case. Chase always fights to force me to pay for a plethora of incoherent, unidentifiable, illicit charges from Amazon that it should never allow to post to the account to begin with, let alone demand that I pay for them. Many appear to be multiples of the same indeterminate charges. Neither the CFPB, nor the FTC, nor any regulator has stopped it so far from doing so. 

Instead, regular, unintelligible, unauthorized charges originating from no fewer than 6 of Amazons brainless machines or charging sources bloat Chases junk fee pirating because no one stops it. I am forced to waste hours on end monitoring this accounts fraudulent activity, then I have to complain to the CFPB when Chase stonewalls my demands that these illicit charges be reversed. 

When I called Chase recently to issue credits for these charges, it refused, as it always does, until the CFPB forces it to issue the credits. I made specific, detailed requests for credits for several charges going back for months. Amounts and post dates were listed in the conversation I had with Chase. 

At this point, Chase should be forced to issue the credits I requested, sanctioned for posting them to begin with, and barred from allowing more than 1 charging source from Amazon on this or any other card. Portions of Amazon and Chase that do not stop these practices should be closed down. Chase should not be allowed to post any Amazon charge to this or any other card without a coherent, literate, reasonable explanation of what any charge is for. Most important, it should not be allowed to charge for phantom goods or services that are never delivered or received which it does now without hesitation or prohibition. 

Imminent strikes by no fewer than 3 national delivery vendors ( XXXX, XXXX, and the XXXX largest XXXX XXXX in XXXX XXXX ) may be catalyzed in part by being forced to deal with Amazons and its junk bankers bloated charges, sloppy practices, and their facile, egregious abuse of consumers and businesses alike that are forced to deal with Amazons and Chases poor operations and mutually forged, electronic predations.

Company response to consumer: Closed with explanation