Consumer complaint received 2021-01-04
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Huntington Account # XXXX My wife and I have been customers of Huntington for many years, as well as many of our friends and family members who we have referred to the bank over the years. As you can see by our transaction history we have been good customers, never over-drafting and keeping a positive account balance in our account. In XXXX, I had a issue with XXXX XXXX where my Mother In Law and I had an account with them, push comes to shove XXXX didn't get coverage in our area yet they continued to charge us after cancelling. After contacting XXXX headquarters and the FCC, XXXX realized the mistake and said they would refund all monies paid and to dispute it. We filed the dispute at the branch in XXXX XXXX, MI on XX/XX/2020. We brought in all the necessary documents from XXXX and filled out the dispute form with the branch banker. I was told at the point they would post provisionary credits to my account for the amount but by the looks of it they had everything they needed and more and if something were to come up I would be contacted by phone. About a month goes by and I never got a call from Huntington. Meanwhile I received a letter on XX/XX/2020 stating I failed to provide the documents requested by Huntington they had sent me a letter about and the temporary credits would re-post to the account on XX/XX/2020. I never received a letter as I would have surely wrote back immediately. I have USPS Informed Delivery, I went back and checked the past month, no mail from Huntington. I immediately reached out to the Dispute Department via phone and was assured my dispute was re-opened and " sorry for the inconvenience ''. A day goes by and I do not see the credits re-appear and was told by various agents on Huntington XXXX social media that my dispute was re-opened and the credits were on the way. A few days later and my account is negative due to the credits being posted unexpectedly I reached out to the branch and the agent agreed and said I had supplied everything but then he told me that the dispute was never reopened to begin with. I received the run around for nearly a week. It has been over a month, I have been diagnosed with covid 19, hospitalized for it and still not back to work. Huntington has continued to charge me overdrafts, NSF fee 's, etc. This was a simple issue that I took all steps to take care of at the branch and through the phone yet nothing was fixed. To date I have accrued {$1000.00} in overdraft and NSF fees due to this error. When i spoke to customer service they shrugged and said sorry this happens sometimes. I was brushed off on social media after stating how wrong this is and how I would go to the XXXX. Huntington needs to re-open my dispute as I do not owe XXXX this money as stated in the dispute and documents provided. The disputed amount was {$720.00}, on top of the {$1000.00} that Huntington has charged me in fees due to this fiasco. Please, I am begging for help. I did nothing wrong in this situation and am being punished. I haven't been able to go back to work yet due to still testing positive for Covid 19 and the checks that I did receive from cashing out my vacation as well as the {$1200.00} stimulus payment were eaten up by fees and the provisional credits being taken up. Please Huntington, I am begging you to care and follow through to your loyal customers and replace the provisional credits of {$720.00} and refund the fees I have been charged of {$1000.00}. This has been a trying time for everyone. As you can see I truly was not at fault here.

Company response to consumer: Closed with monetary relief