Consumer complaint received 2022-10-04
Company: JPMORGAN CHASE & CO.
State: OR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I sent money through bank to XXXX, one XXXX $ transaction I believe it was XX/XX/XXXX. I don't have exact days because I can't get into my account to see transactions and they refuse to give me this simple info, I've priced it together with some info I got from them but I can't get straight answers from them, my account is locked and Noone will let me get the info I am needing. After sending this one transaction, fraudulent activity through XXXX started coming into my account daily, around XX/XX/XXXX five separate {$10.00} transactions I didn't authorize, on XX/XX/XXXX four more {$10.00} transactions were processed, despite telling them two separate times to deactivate this service from my account! The balance I had on XX/XX/XXXX was {$14.00}, I woke up and it's-XXXX. They can't explain how this happen, what transactions calculate to equal the negative amount, they won't help me figure any of this out, just said they are closing my account, but I shouldn't have a negative balance, they still haven't credited my account for these fraudulent charges from XXXX, which they were supposed to have disconnected this service but did not. With my deposited check for XXXX on XX/XX/XXXX, my balance should be {$210.00}, not including what they owe from fraudulent transactions, which total of $ XXXX from my account that I didn't do, they should have deactivated this as I repeatedly asked and they assured me it was done. So my balance should be posotive {$300.00} total in my account, my balance today is negative {$140.00}. They can't explain this discrepancy to me, give me any info on my account, and say it's closed and that's it. I don't owe them money at all, and need my money returned to me and if it's not {$300.00} I need a transaction list explaining to me exactly why this is, I can't get a straight answer despite hours and hours of trying to get simple questions answered, went to local branch. They told me to call the customer service center to figure it out, they only transfer me again and again to different departments but not one person can answer my simple questions of giving me an explanation of why my account is in the negative or what transactions took place for it to be that way, I just want simple answers to questions about my money, it's not much but I'm without work and it's every XXXX to my name in the world, they won't help me figure this out at all and it's beyond frustrating and upsetting when I have no money now and Noone can tell me the reason as to why that is.im not asking alot I don't think, and this is all their fault for lacking security and not disconnecting XXXX as I've asked them to do, everyday it's more charges from them, call XXXX and they say I got to contact my bank to disconnect it since it's through my bank not them.they just give me the run around continually and I deserve some simple answers to simple questions. I can't see all the transactions since I'm locked out of my account and they won't tell me anything, it's ridiculous and not my fault, I did nothing wrong but seem to be suffering because of their lack of security on my account, I changed my passwords changed my debit cards, ran XXXX XXXX on my phone as they told me to do, and did not do me any good at all. Please help me get the answers and money that belongs to me, very simple I think, thank you, sorry it seems vague info but it's not my fault. I can't get the answers from them about anything.

Company response to consumer: Closed with monetary relief