Consumer complaint received 2020-09-30
Company: WELLS FARGO & COMPANY
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
This complaint was to inform you that Wells Fargo 's repossession documents contain false information which steadily results in Wells Fargo keeping vehicles. You admit fault and excuse it by stating it's a state requirement to obtain receipt from local authority. This is true. Being that it is a state requirement, Wells Fargo should adhere to it. It is not to be used to mislead borrowers. That is what it is doing, correct? Its not only misleading, its Grand Theft Auto. Those were my harsh allegations that Wells Fargo is admitting fault to and apologizing for, correct? Wells Fargo is requiring borrowers to obtain a receipt But lists the incorrect local authority and also includes incorrect address, and lists incorrect documents required needed to obtain the reciept. Please describe how borrowers are able to fulfill this requirement if you are specifying the wrong authority to obtain the reciept? Wells Fargo is able to claim complete financial ownership because borrowers are not able to fulfill the requirements needed in order for Wells Fargo to release the vehicle within 15 days prior to auction. Your apology and dismissal are not welcome. You have acknowledged fault, apologized yet did not make any changes to fix your current practices for other borrowers. And completely dismissed my claims with an apology. 
My original complaint is ... .XX/XX/2020 I recieved an NOI letter from Wells Fargo Dealer Services . The letter has an order of steps required to reinstate or Redeem your vehicle after repossession. Borrowers are required to obtain a reciept for cost of filing from the Sheriff 's and lists the sherriffs headquarters address. Letter is attached. THIS IS FRAUD. The sheriff 's do not file repossession reports. Sending borrowers to obtain a reciept from an agency and address that is not valid resulting in failure to reinstate or Redeem vehicle is unethical and dirty, even for Wells Fargo. Why make us run in circles just take the vehicle and say XXXX CA law. Being that I only had 12 days before my truck was to be sold, NOT 15, I called Wells Fargo in a panic trying to get more information on how to obtain this receipt and they were unable to provide me with an alternative ... .... which IS FRAUD. I was required to obtain a reciept for cost of filing that is a non-existent filing because sherriffs DO NOT file repossessions. Requiring borrowers to obtain a reciept that does not exist, before they reinstate or Redeem their vehicle is not possible and would certainly result in Wells Fargo stealing vehicles. Wells Fargo tried to blame their NOI Letter on the repossession agency. As if the repossession agency sent the NOI Letter. Wells Fargo will not accept fault for this meaning they are actively stealing vehicles. Please see your attached response and re-advise. I am denied reimbursement for time without my vehicle because I allegedly sent 2 checks to the the wrong state. Not NC. That's false. XX/XX/XXXX next day shipment tracking has been provided.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation