Consumer complaint received 2018-04-10
Company: EQUIFAX, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Equifax stated below they mailed a copy to me with the addresses deleted. That is false. I have NOT received an updated credit report with the addresses deleted as they reported to CFPB. ( response below ) Hello, I mailed a copy of my correct address along with my Social Security card, and a letter asking for the removal of XXXX XXXX XXXX, XXXX, NC XXXX, XXXX XXXX XXXX XXXX, NC XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX to Equifax on XX/XX/XXXX. The letters were mailed with confirmations to ensure I could verify the arrival of this letter. Equifax mailed a letter stating the addresses were deleted and provided a confirmation number. ( XXXX ). I viewed my credit report on XX/XX/XXXX and saw the incorrect addresses were still listed. I contacted Equifax by phone on XX/XX/XXXX and received another confirmation number ( XXXX ) and an apology from the representative. I was promised the incorrect addresses would be removed the same day. I checked my credit report again, XX/XX/XXXX, and spoke to a person named XXXX, and he stated he saw that I received a confirmation for the removal ; however, he could not remove them, it would take 48 hours to file a dispute. This company is not following the law and deliberately going account what the law says. 

ATTACHMENTS ADDRESS 1.jpg ( 23.4 KB ) ADDRESS 2.jpg ( 32.2 KB ) View full complaint Sent to company STATUS Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

You should receive an update from the company within the next 15 days, and a final response within 60 days. 

Company still working STATUS Company response is in progress as of XX/XX/XXXX The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. 

COMPANY 'S INTERIM RESPONSE Equifax has received and reviewed the complaint. Additional time will be necessary to conduct thorough research and to provide resolution to this complaint. Equifax may require additional information and will make contact with the consumer in the event that is necessary. 
Company responded STATUS Company responded on XX/XX/XXXX RESPONSE TYPE Closed with explanation Company 's Response Thank you for submitting your complaint on XX/XX/XXXX through the CFPB Complaint Portal. We have reviewed the information you have supplied through the CFPB portal and directly to Equifax. In your complaint, you indicated there were items appearing on your credit report inaccurately reporting. The Results of Our Reinvestigation : Please be advised that your current address is reporting correctly on your credit file. XXXX XXXX XXXX XXXX XXXX, NC XXXX. The disputed address has been deleted. XXXX XXXX XXXX XXXX, NC XXXX. The disputed address has been deleted. XXXX XXXX XXXX XXXX XXXX, NC XXXX. The disputed address has been deleted. XXXX  XXXX XXXX, NC XXXX. The Results of the Reinvestigation was mailed to you on XX/XX/XXXX. If you should have any additional questions or concerns in regards to your Equifax Credit Report, please visit us at XXXX XXXX XXXX, by mail to XXXX XXXX XXXX, XXXX GA XXXX or by calling a Customer Representative at ( XXXX ) XXXX from XXXX XXXX. to XXXX XXXX. Monday Friday in your time zone.

Company response to consumer: Closed with explanation