Consumer complaint received 2023-03-23
Company: Select Management Resources, LLC
State: NV
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
In late XXXX I applied for a title loan with loanmax in XXXX XXXX Nevada. On the first day I was told that I was approved for the requested amount that I requested in which was XXXX and that I would have to make necessary changes to my title which was a not an the state of Nevada was still titled in Maryland so I would have to go to be given the Nevada and have it titled and bought I would be able to move forward with the receiving of the money so she went ahead and told me that my monthly payments would be and gave me the in the print out for everything that I needed to do at the DMV, I went to the DMV the next day the deadline on I went back to the Lomax location the very next day I believe I provided all the necessary documentation and then on course I was surprised at the loan amount when the payment amount was there at XXXX but I thought it was a mistake and I was just going to read it through later because I was in a rush and I was going on a group trip and I was already late so I was just going to read it through and just know you make that correction and look to it later so I further look through it and and and saw that that wasn't a correction and really true in these two aspect that I was being brought through with this loan and I'm being taken advantage of my whole income is basically {$2000.00} and they're basically saying that my loan amount payment is {$2000.00} so how would I afford to pay my car insurance my health insurance my other utilities with pain this loan and everything else so it didn't make any sense how what I agreed to that so I don't understand why I would agree to that before I would fit in yesterday and I would read that before I would sit in VA and why would I accept those terms so I was over I felt like I was over burdened with you know a chance with the get approved with no money and that I desperately needed and if you know what to necessarily do and I attempted to call the try to explain the situation to them what they did to me and they blew me off and said that I signed a contract and I knew what I was doing and I signed the contract when I knew I came in the first time when I told them I did not find the contract because nothing was written down when I came in the first time because if I knew when I came in the first time I would've known what I was getting into the first time they visit clear understanding so I do believe that there is some taking advantage of and I do have a XXXX XXXX with math so I I do XXXX there is some some some fraudulent taking advantage of with my income and saying it only being XXXX and them saying that I have to pay basically XXXX as it is as it is in a car payment every month how my supposed to survive I'm not sure and they don't care though I'm asking for some type of help in some type of solution trying to get back to hopefully a sphericity 's original sin of the original plan of what we had with me know that XXXX dollars and XXXX different XXXX  dollars and you know go from there at least I can agree with that XXXX

Company response to consumer: Closed with non-monetary relief