Consumer complaint received 2023-03-29
Company: FIFTH THIRD FINANCIAL CORPORATION
State: ND
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Dear Sir or Madam : On XX/XX/2023, I was shocked to discover that a fictitious named person had unlawfully used my Fifth Third Bank, XXXX XXXX XXXX business debit card numbers and secure security code ; in order to make a fraudulent purchase from XXXX XXXX web application in the amount of {$3.00} without my lawful authorization. See Exhibit A. 

Please keep in mind, I have rarely used my Fifth Third Bank, XXXX XXXX XXXX business debit card to make any personal purchases, so I was perplexed, as to how this fictitious named person had obtained my Fifth Third Bank, XXXX XXXX XXXX business debit card detail information. After, I had carefully analyzed my fraudulent activity from the fictitious named person onto my Fifth Third Bank, XXXX XXXX XXXX business debit card, and I have determined two possible scenarios, as to how the fictitious named person had made this XXXX XXXX fraudulent activity onto my Fifth Third Bank, XXXX XXXX XXXX business debit card have occurred either : 1. An employee at the United State Postal Service ( USPS ) jurisdictional facility had intentionally, unlawfully, knowingly, and willfully opened my Fifth Third Bank, XXXX XXXX XXXX business debit card envelope then wrote down my Fifth Third Bank, XXXX XXXX XXXX business debit card numbers and secure security code information, and the USPS employee had resealed it with a difference envelope before delivery it to my residential address ; in order to caused fraudulent activity onto my Fifth Third Bank, XXXX XXXX XXXX business debit card for fraudulent use at a later date such as, XX/XX/2023 ; or XXXX. An assailant had unlawfully trespassed against me while I was asleep, and gone into my XXXX XXXX XXXX, and the assailant had unlawfully accessed my personal wallet ; in order to obtain my Fifth Third Bank, XXXX XXXX XXXX business debit card numbers and secure security code for fraudulent use dated on XX/XX/2023. 

However, I had taken immediate action by way of contacting my Fifth Third Banks customer service representative straight away and I had cancelled my Fifth Third Bank, XXXX XXXX XXXX business debit card and I have disputed the XXXX XXXX transactional charges in the amount of {$3.00} made by the fictitious name person before any more damage could be done. When I became aware of the fraudulent charge made by the fictitious named person against my Fifth Third Bank, XXXX XXXX XXXX business debit card without my lawful authority. It is extremely unsettling and unnerving to know that the fictitious named person had my Fifth Third Bank, XXXX XXXX XXXX business debit card details information for such a long period of time and used it to commit fraud. 

I trust Fifth Third Bank will take the necessary action to investigate how my Fifth Third Bank, XXXX XXXX XXXX business debit card was unlawfully accessed by a fictitious named person. 

Respectfully Submitted, XXXX XXXX XXXX

Company response to consumer: Closed with explanation