Consumer complaint received 2022-04-19
Company: ALLY FINANCIAL INC.
State: GA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XXXX XXXX 2022 I opened an account with a bank I ran across called Ally Bank via the web. I thought it would be a opportunity to start an account with a new bank but this situation has been a complete nightmare to say the least. My opening deposit for this account was a check I got from a lawsuit from my attorneys office it was a large amount which was XXXX. The bank said it was fine I would just have to follow standard holding deposit procedures. I just wan na state I had NO problem with that. They told me on XXXX XXXX my account would be unrestricted and I could have full access to my funds. So on XXXX XXXX I checked and my account was still restricted. I called customer service who transferred me after holding for more than XXXX hours to a department called loss prevention this lady answered the phone and yelled at me that my account is remaining restricted she hung up in my face. She did NOT allow me to speak or ask any questions. Mind you this was AFTER me holding for XXXX hours. So I called back and reached a representative in customer service who transferred me to their supervisor XXXX he literally held for XXXX hours himself waiting to talk to loss prevention. So this is XXXX hours of me holding. He came back after XXXX hours and said maam they hung up on me too. He said they told him the same thing. My account would remain restricted and they hung up on him as well. Im writing you all because Im NOT a criminal or someone who does wrong. I just simply opened this account because Im in the process of buying a home and my lender advised me to open a new account. All of my current accounts are based in California which is where I used to live. So, I had no way to drive XXXX miles to make this deposit. But, in all honestly if I knew this would be a issue. I wouldve probably just flown to California to deposit this check instead of trying to bank with Ally Bank. They are very rude and disrespectful to their customers. I have NEVER been treated like this by a bank. And as of yesterday when I called they still dont have any answer for me of whats going on. They just told me NOT to call them back they said they would call me. But, would not specify a timeframe. That to me is beyond crazy. Im NOT a criminal but they are treating me like one. They even told me this check cleared it posted to my new account. But, they wont give me access to it which is crazy as XXXX. I told them I just want to cancel this account now and go with another bank because this is to much. I have XXXX other accounts all based out of California and I have NEVER been treated like this. All I want is for my account to be closed and they can overnight my funds. I dont wan na do business with a bank who will have their employees bully its customers. Yell and scream and hang up on someone for calling to inquire about something THEY said. Where is the respect for your customers? Where is the integrity? They have NONE and definitely dont deserve my business and Im going to tell all my friends/family to NEVER bank with this bank. They are bullies to their customers. If yall can help me I would appreciate it. Ive wrote the XXXX XXXX XXXX Federal Reserve and you guys. I have NOTHING to hide about myself. That check was a lawsuit check the funds are good which is why they cleared. For them to treat me like a piece of trash is beyond me. Please help if you can! Im attaching a copy of the check that was deposited along with my attorneys letter for your references.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief