Consumer complaint received 2023-08-01
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
1. On XXXX I went to my local WF Branch and received assistance from XXXX XXXX [ because only 7 days earlier I suffered a XXXX XXXX XXXX as a result of a XXXX XXXX XXXX XXXX on XXXX ] related to a charge from the prior billing period, so the dispute was timely, and 2. On that same day upon arriving home, or very shortly thereafter I sent three ( 3 ) emails with attachments evidencing my claims and disputes of the {$120.00} charge to XXXX XXXX XXXX [ hereinafter XXXX ] who DID NOT Perform as it related to the Service of Process upon a SPECIFIC & Particular Address as ordered per that Federal Summons, did not return the Proof Of Service, Did not serve the Complaint ( 40 ) pages, Did not serve the Discover including Requests for Admissions and Interrogatories and finally never returned a single document required by Law and Rule including the Proof of Service wherein XXXX must certify when they received the DocumentProcess and what they did with it, and 3. My payment receipt also indicates the address upon which the process was to be served being XXXX XXXX XXXX XXXX XXXX XXXX XXXX a County of XXXX, and 4. ON SUNDAY at or about XXXX  { I am unsure about the precise time but either way it was an irrelevant and provocative call } a Day which even FEDERAL RULE OF CIVIL PROCEDURE & LAW dictates no process be served Wells Fargo called this complaining party on XX/XX/2023 ( some 94 days after I filed the dispute ) with an accusatory tone and set of provocative assertions that had the evidence already submitted by me months earlier been viewed or even looked over the called should've have known the assertions were not the best evidence, were beyond the time for any response of that merchant and were manufactured for an unlawful purpose as I had spent nearly an hour previously explaining the F.R.Civ.P. and the documentary requirements, the idea that XXXX could somehow assert that I refused to have the process served elsewhere is not a factual contention that can be viewed as anything but a joke. The receipt for payment gives the address for service, the Proof of Service Document requires that XXXX answer questions even if Service of Process did not occur and why said was not performed, and 5. On top of all that I supplied XXXX with a prepaid Priority US Mail return address envelope. The problem XXXX has is if the execute that Proof of Service ( under Oath ) as required and have lied well than a Court of Law will not act like Wells Fargo and subvert law and rule. 

6. Attached is 4 sets of documents 3 were previously sent to Wells Fargo by Email on XX/XX/2023, XX/XX/XXXX & XX/XX/XXXX of 2023 the final attachment shows the ongoing " fraudulent address updates that correspond with the fraudulent actions of XXXX & the decisions of Wells Fargo and are " new '' evidence showing a family with XXXX XXXX  children, XXXX of obvious school age have other family members in XXXX  a state where I first encountered the XXXX Family and the Gentlemen with the undisclosed Criminal Record writing Mortgages for the now defunct XXXX organization. 

7. Apparently dispute # XXXX was closed by the u7nprofessional employee who last phoned me with the provocative, unlearned and accusatory assertions because I tried on XXXX to supplement the dispute but those email submissions bounced back as undeliverable. Noting I told the Wells Fargo employee that ( a ) he just awoken me, ( b ) that I had a XXXX from the XXXX  XXXX, ( c ) that I was unprepared to respond to specific and particular assertions andor questions more particularly those that had already been addressed and fully evidenced, ( d ) that at that time I was unwilling and unable to again teach an ill-informed individual the Federal Rules of Civil Procedure as they relate to the fiduciary duty of XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation