Consumer complaint received 2023-06-16
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I am posting my complaint again because wells Fargo working from home employees failed to address my complaint properly.Those working from home employees without any supervision are refusing to investigate and admitting and fixing the problem and answering my complaint properly, all they answer are lies and has nothing to do about my complaint. WELLS FARGO IS IGNORING MY PRIVACY RIGHTS FOR OVER THAN 2 YEARS. I have a mailing address that i provided to wells fargo for mailing purposes and i provided my resident address for governmental purposes. Some how since wells fargo hired a new CEO. who sent all wells fargo employees to work from their home, Wells Fargo rehabilitee went down and the credibility of the Wells Fargo emplyees went down, Since then, Wells Fargo is refusing to Direct theirs mail to my mailing address and refusing to follow my account prefferences and I could not find a manager to fix this issue, When I complain here the answer will be shallow has nothing to do with my complaint and has no resolution or merits. This why I have to keep complaining here and increase the number of the complaints till 9i find a manager ay wells fargo not little kid who will be willing to investigate my issue and find a resolution. WELLS FARGO ARE STILL REFUSING TO USE MY po box MAILING ADDRESS AS INDICATING ON MY ACCOUNT PREFERENCES, WELLS FARGO ARE INSISTING ON USING MY HOME ADDRESS FOR SENDING MAILS REGARDING MY ACCOUNT. EVEN AFTER MORE THAN 2 YEARS OF COMPLAINTS ABOUT THE SAME ISSUE TODAY XX/XX/2023 AGAIN I RECEIVED A LETTER FROM WELLS FARGO REGARDING MY ACCOUNT TO MY HOME ADDRESS. I FAILED TO PENETRATE MY ISSUE IN THE BRAINS OF WELLS FARGO EMPLOYEES WHO ARE WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION OR MANAGEMENT THAT I DO NOT WANT ANY MAIL TO MY HOME ADDRESS ALL MAILS SHOULD BE DIRECTED TO MY po box MAILING ADDRESS. FOR MORE THAN 2 YEARS OF C0MPLAINTS TRYING TO MAKE WELLS FARGO RESPECT MY PRIVACY RIGHTS BY DIRECTING ALL WELLS FARGO MAIL ADDRESSED TO ME TO MY MAILING ADDRESS WHICH I PROVIDED ON MY ACCOUNT PREFERENCE BUT TILL TODAY XX/XX/2023 WELLS FARGO FAILED TO RESPOND TO MY ISSUE PROPERLY, FAILED TO INVESTIGATE MY ISSUE AND FAILED TO OBEY THE LAWS AND REGULATION AND MY PRIVACY RIGHTS. IF I WAS DEALING WITH XXXX  IN THIS LAST 2 YEARS BY NOW THE XXXX  WOULD'VE KNOW WHAT TO DO, OPPOSITE THAN WELLS FARGO EMPLOYEES. I HAVE TO KEEP COMPLAINING EVERYWHERE HOPING AT THE END WELLS FARGO WOULD ACCEPT TO UISE MY po box MAILING ADDRESS FOR ALL THE MAIL AND TO RESPECT MY PRIVACY RIGHTS AND DIRECT THEIR MAIL TO MY MAILING ADDRESS AS INDICATED ON MY ACCOUNT. THE WELLS FARGO EMPLOYEES WHO ANSWERS HERE SEEMS TO BE UNPROFESSIONALS AND NOT INTERESTED IN SOLVING MY ISSUE, FOR THAT I HAVE TO KEEP COMPLAINING HERE AND EVERYWHERE TILL WELLS FARGO FOLLOW THE RULES AND REGULATION AND MY ACCOUNT PREFERENCE. ALL THE ANSWERS FROM WELLS FARGO ARE MISLEADING, THE ANSWERS ARE SORRY WE CAN NOT MAIL TO YOUR B.O.BOX MAILING ADDRESS BECAUSE OF COVID-19 OR BECAUSE OF USA PATRIOT ACT OR BECAUSE OF THE WEATHER OR THEY MISLEAD AND SAY IT HAPPENED ONE TIME ONLY OR ... .. NOT ONE TIME WELLS FARGO TRIED TO FIND A SOLUTION. READ AT XXXX HOW MANY THOUSAND OF CUSTOMERS ARE COMPLAINING ABOUT SIMILAR ISSUE. I ATTACHED 10S OF LETTERS THAT WELLS FARGO SENT TO MY HOME ADDRESS FROM THE TIME I COMPLAINT HERE TILL NOW.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation