Consumer complaint received 2022-02-07
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
PayPal is scamming me!!! Please Help! See the attached documents to access all the games & failed attempts to rectify this issue. The phone reps are very rude and condescending. I have been dealing with an ongoing issue with PayPal denying me the ability to deposit my money into my own bank account for some time now! I have made numerous attempts to rectify this problem by calling in and speaking with reps after reps and supervisors after supervisors! Although dated back for quite some time now, my most recent experience is when I was sent a return of {$5000.00} to my account on XX/XX/2022 after the initial recipient was denied access to deposit it. A transaction fee was immediately taken out of my account both sending and receiving these funds, leaving my balance at {$4400.00} after initially charging my card {$5100.00}. Very frustrated, I proceeded with the transaction and chose the withdrawal option to transfer the funds from my PayPal balance and back into my bank account where I had to replace the funds from the denial thru PayPal. I was given two options : instant transfer or standard. I chose the instant transfer and immediately was greeted by a Transfer Delayed page. Shortly after, I went to my PayPal activity and saw the transfer has been denied. I called PayPal who told me that it had to undergo an underwriting process, and it will be approved in 24-48 hours. On XX/XX/XXXX, I called back again and again because the transfer process didn't go through and the only thing theyd say is for me to just try it again and wait... I spoke to a supervisor and was told to call my bank. I immediately called my bank and was told that they didn't see any transactions pending or attempted on their end. I then called Paypal back again to speak with a supervisor. After a few failed attempts to reach a higher up and when finally speaking to a supervisor, I was told the reason that I was having such issues was because my PayPal name did not align with the name on my bank account. I was walked through how to change my name at least 3-4 times and was told to give it three or so days and everything will be updated and the money will be transferred into my account. It is now XX/XX/XXXX and nothing has transferred into my account. I called in again and again to speak to reps after reps to rectify this issue to no avail. Looking at my PayPal activity, I have realized this has been an ongoing issue for some time now and I usually get frustrated and leave the funds within the PayPal exchange and incur fees sending and receiving. In the past, every time I try to withdraw money, it was always denied. This has caused me a great deal of stress especially being that PayPal always encouraging consumers to use their digital wallet for instant and easy transfers. Please pull my recorded calls and listen to how I have been spoken down on and ran around again and again being called next to crazy during my pleas for help with this issue. 

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Company response to consumer: Closed with explanation