Consumer complaint received 2021-07-30
Company: Rent Recovery Solutions
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Company : Rent Recovery Solutions LLC Acct # : XXXX Issue : Reported a {$150.00} collection on my credit report XX/XX/2021. 
-I did not receive any call or correspondence prior to this or I would have notified them that the charges were fraudulent and due to unethical business practices on the part of the company ( XXXX XXXX XXXXXXXX ) that hired them. 
- XXXXXXXX XXXX XXXXXXXX has a track record of falsely charging their former residents for unfounded cleaning costs ( see attached XXXX, XXXX, XXXX, XXXX ). Similar to those tenants, I cleaned my apartment and yet I was charged {$300.00} for falsified claims. 
- According to the lease created by the Texas Apartment Association and utilized by XXXX XXXX XXXXXXXX, a landlord may not charge former residents for things that do not exceed normal wear and tear ( see attached doc LeasecontractOnCleaningCharges ) Yet they falsify cleaning charges that fall under normal wear and tear and make them appear like valid charges ( see attached receipts ) Their carpet cleaning vendor clearly states on its receipt that the carpet only had normal wear. They also falsify other cleaning charges using a zoomed in speck of leaf/herb in the sink to claim a dirty sink or claiming a dirty refrigerator when you can clearly see in the video that the refrigerator and freezer were clean. 
- After calling Rent Recovery LLC for weeks without being able to speak to anyone, I filed a dispute with XXXX on XX/XX/XXXX. 
- Kept calling Rent Recovery LLC and finally reached them today XX/XX/2021. The specialist in charge of my account refused to give me any information stating that my account was on hold because I filed a dispute ( an attempt to penalize me for filing a dispute on false charges ). 
- I finally spoke to another specialist who told me that the account was on hold and that a deletion request had been filed with XXXX  on XX/XX/XXXX because they had not heard back from XXXXXXXX XXXX XXXXXXXX. She stated that perhaps XXXX was still updating their system to show the deletion. 
-I requested to speak with a supervisor to corroborate the information, but I was refused the opportunity to speak to a supervisor unless transferred by my own account specialist who had hung up me earlier and had declined answering subsequent calls. 
- I called XXXX to confirm what Rent Recovery had told me. A supervisor at XXXX told me that they had not received any deletion request from Rent Recovery. 
-This is unconscionable and should not be happening to consumers. This fraudulent item on my credit report is showing up as a landlord debt and as such I am unable to get a place to live. 
- Renter 's Recovery can no longer claim plausible deniability because they have been notified about the issue and sent all the documents, first by XXXX and now by me. Instead of rectifying their error by removing this false charge from my report, Rent Recovery LLC is colluding with XXXXXXXX XXXX XXXXXXXX by prolonging an injustice. This item has already been on my report for 4 months and should be removed immediately.

Company response to consumer: Closed with explanation