Consumer complaint received 2023-03-17
Company: Source Receivables Management LLC
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
To whom it May concern, This debt is not owed by me and XXXX has illegally slam me into scene of making money off of people by lying to them about the billing and service and discounts, etc. 

I been living the XXXX nightmare for 5 years, they lie to you to get into a contract, lie to you about moving your system for free, and bounce you around from department to department in the effort to tire you out from getting a solution, every rep see the problem but no one has the authority to fix or that is what tell you, I have spent countless hour on hold, just to have my call drop or let on hold until my phone dies, then another collection call the next day to kick off the whole scenario again the next day. No resolution, then they pass you off to an collection agency because they sale the debt and lie to be someone else problem. 

Around XX/XX/XXXX I was XXXX sales rep knock on my door at my townhouse at XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, He inform me I qualified for a free home alarm system, I told the rep, that I was planning on moving and did see a need to have a system install at my townhouse, the Rep said it was total free and I could move the system for free to my new resident. I agree to have the system installed. On the day of installation a new guy shown up and we walked the town house looking at point entry and he inform me that the system will now cost me {$1200.00}, I said I thought it was free and he said only part of it was, but I will need more equipment then the special offered, I said the the guy did tell me that, after a few back and forth relentlessly I eventually gave in because the guy had already punch a hole in my wall for the keypad. At the end of that day I was out {$1200.00} and on the hook for {$60.00} a month monitoring charge paid via my debit card. 

Three month later I called the same guy who installed my system and told him that I was had a new home and I needed them to move the system for free like they promised, he said okay and transfers me to the moving department, they set-up a date to come and install. On the date of uninstallation a new guy shows up and only takes down my door sensor and place them in a zip lock bag and then hand them to me and tell me to take them with me to the new house, I asked about the door camera, smoke alarm, and keypad not being uninstalled, he said oh they would replace them at the new house free of charge along with the sensor he gave me, it seem weird so I called the install guy back and he said yah the would so, I followed their instruction. A few weeks later my install at my new home happen, another new guy showed up to install the system. I walked him around show him where I wanted the new keypad as well as gave him the sensor for the old home. The guy goes to work, once again punch holes in the wall right off the back, after he has punch holes in my wall He then inform me that those sensor that I just brought 3 months ago along with the smoke detector, door bell camera and keypad would not work in my new home because he was given me a new keypad, so at this point the {$1200.00} equipment is I just brought is garbage, so of course I m in rage, the then tell me that he would discount the new equipment for me to re-coup the {$1200.00}, then price the new system at twice that amount {$2400.00}, he said not to worry because half of that would come back to me, I wrote him a another check for XXXX and the additional XXXX was supposed to be added to my monthly payment of {$60.00} once they credit me the {$1200.00} back from the old equipment or at least thats the lie he told. Once the system was installed, XXXX started drafting payment from my bank account of {$89.00} dollar supposedly for monitoring service and balance of install product. 10 months later I discover they were charging my bank account the {$89.00} as mentioned above + plus {$60.00} for a monitor service from the old town home they move me from. Upset I called XXXX and go the run around for another 5 month, finally I got them to stop charging me for the monitoring system on the old town home and they said they was going to reimburse me the fee for the over charging, I never go and reimbursement and when I called back they told me it was applied to my account, so I am thinking they applied that against the residual of the new equipment, my monthly payment went to {$60.00}, everything finally okay or at least I thought. 

A year and half later I got an promotion and had to relocate to Ohio, I had place my home on the market and was in the process of moving when I got a call from a Guy named XXXX, he inform me the he was the district GM and he saw that I was selling my home and was inquiring what was I going to do with the XXXX system, I told him that I didnt know because I had not secure a new home and would be living in a rental for some time before I would purchase a new home. He said, he could help me out, if I left my current system in the new home with a contingency to the new home owner to take the system in the sale of the home and agreed to have XXXX as their monitoring service, he would give me a new system free on charge in my new home once I got it all I need to do was pay a monitoring fee. Sadly to say I agreed as I really did have anything to do with the equipment. Upon the selling of the home the buyer agreed to the XXXX term and on the day of closing everything was switch over to him or at least I thought. 

Approx. a month after closing the sale of my home in XXXXXXXX XXXX  I started receiving collection call from XXXX, surprise I explain to the representatives That I no longer own the home or the system it was turned over the new buyer. She informs me I could do that, I told I didnt the XXXX general manager XXXX did that, we went back and forth for days, Finally I reach out to XXXX XXXX XXXX XXXX what had happened, he told me he would check into and give me a call back, he did and explain something to the fact of it was an error and it was showing I owed because I have had the new installation in the new home that we had agree on a few month back, he said not to worry about and to give him a call once I got into my new home. 

In XXXX of XXXX I purchased a new home at XXXX XXXX XXXX, XXXX XXXX, Ohio XXXX. I called XXXX up and he had everything set-up for installation, on the day of installation the installer came out and hook everything up, new equipment the whole 9, I did not have to pay not XXXX XXXX I only had to put my debit card on file for the monitoring service. From XXXX to about XXXX of XXXX everything was great. In XXXX I stated receiving collection call saying I owed {$5000.00}, for what I still dont know, any way I tried to get whole someone this time they started to pass me around from department to department, everyone could see the problem but no one could fix it, this went on for a few month until the sold the account to Source receivable management. Over the course of 5 year I have brought at lest {$3600.00} in equipment which is unless and pay a XXXX XXXX  month fee, I have no clue where the double billed error reimbursement, but there is not possible way after all of that I owe them anything, they force the cancellation of the new system monitoring, then added all the old garbage back to my account then ignored me, then charge me an cancelation fee, what did I cancel

Company response to consumer: Closed with explanation