Consumer complaint received 2023-09-21
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CT
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing to express my deep concern and frustration regarding the ongoing issue of fraudulent items on my account held by the 3 Credit Bureaus. Despite multiple attempts to resolve this matter, it is disheartening to inform you that the fraudulent items have not been removed from my account. 

I first discovered unauthorized and fraudulent charges on my account. These charges were not initiated or authorized by me, and I immediately reported them to your customer service team. 

I promptly submitted all the necessary documentation and details related to the fraudulent transactions to support my claim, hoping for a quick resolution. 

After acknowledging my complaint, I was informed that a thorough investigation would be conducted, and the fraudulent items would be removed from my account within a reasonable timeframe. 

However, despite these assurances, the fraudulent items remain on my account, and I have not received any communication or updates regarding the investigation or resolution of this matter. 

In light of the lack of progress, I filed a second complaint, reiterating the urgency of removing the fraudulent charges from my account. 

Once again, I received promises of swift action and resolution, but as of today, the fraudulent items persist, and no corrective measures have been taken. 

This persistent delay in addressing the fraudulent charges has caused me immense stress, financial loss, and XXXX. I am deeply disappointed by the lack of urgency and resolution from your end despite my continuous efforts to seek assistance. 

I urgently request that you take immediate and concrete actions to rectify this situation. I expect a swift resolution to the issue, including the complete removal of all unauthorized charges from my account within the exact timeframe. Furthermore, I insist on receiving regular updates regarding the progress of this matter to ensure transparency and accountability. 

If the fraudulent items are not removed from my account within the specified timeframe, I will have no choice but to escalate this matter further, including reporting it to relevant regulatory authorities and seeking legal remedies to protect my rights as a customer. I trust that such actions can be avoided, and I hope for a timely and amicable resolution. The following items are fraud and needs to be deleted by the credit bureaus in my credit report immediately and kindly assist me to delete these all : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, NH XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Balance : XXXX XXXX XXXX XXXX  Balance : {$0.00} XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXXXXXX XXXX Balance : {$790.00} XXXX XXXX XXXX XXXX Balance : {$5500.00} XXXX XXXX XXXX XXXX XXXX : {$0.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX XXXX XXXX XXXX XXXX XXXX CT XXXX XXXX XXXX XXXX XXXX, MA XXXXXXXX XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXX XXXX XXXX : {$5500.00} XXXX XXXX XXXX XXXX XXXX : {$0.00} XXXX XXXX XXXX XXXX Balance : {$790.00} XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX XXXX XXXX XXXX Balance XXXX {$0.00} XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX {$0.00} XXXXXXXX XXXX XXXX Balance : {$790.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief