Consumer complaint received 2022-09-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I received a graduation check from a family friend for XXXX dollars. I deposited it to a Bank of America ATM on that day and once I completed the deposit and did not have the check in my possession I received a receipt saying the funds would not be available to me until the XXXX of XXXX. I now did not have the check nor could I get it back. I thought this was a very strange and long hold so the next day ( the XXXX ) I visited a local branch that told me they could not assist me until the check had cleared with images the next business day. The next business day was the XXXX of XXXX to where I called boa XXXX number where the customer service representative was rude and short, answered me with sorry nothing we can do youll have to wait till the XXXX without even properly looking into the check or my situation. I called the local branch office I visited previously and the representative told me she was working on expediting the check and releasing the hold and I would hear something from her that Friday, the XXXX. Friday came around and I gave her a call and she said there was nothing that could be done there was a security hold on the check. So I waited over the weekend and still had no clearance or access to my funds. On XX/XX/XXXX, a week and half after I had deposited the check, I walked into another branch where the receptionist was very rude and told me there was nothing she could do and did not even let me sit with a financial advisor to look into my situation and turned me away. She also informed me that 5 other customers THAT DAY walked in with the same issue on a check being held for longer than normal. I called the family friend that gave me the check and she informed me that the funds were taken out of her bank account earlier LAST WEEK. So I called a XXXX number again asking where my funds were if they were cleared from the original bank account a week ago, but can not be seen or accessed in mine. She informed me it was a security of funds hold and they still had received no payment from the other bank and there was nothing she could do about it, even though I had proof that the funds were released from the original account a week prior. No one can answer me on why my funds are not able to be seen in my account and where are they now? This is money I was planning to live off of before I started my new job at the end of the month that I now have to wait two weeks to have access to, even though the check has been processed and removed from the family friends account. I have no history of bouncing checks and no other delinquencies with Bank of America. I will never hold or trust my money in any Bank of America account ever again. I feel very robbed and wronged and will advise anyone else I know to never open an account with them. There is some serious lying and fraud going on inside of Bank of America and they should not be allowed or trusted with hard working Americans money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation