Consumer complaint received 2018-06-03
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
To whom it may concern : Last XX/XX/XXXX. I book on line with a round trip ticket for the month of XX/XX/XXXX.  With XXXX XXXX XXXX New York Phone # XXXX. And they took the amount of {$2200.00} transaction # XXXX in my American Express Credit Card Ending XXXX. On the following day XX/XX/XXXX, I call the XXXX Customer Service to cancel my booking, because of financial budget? The customer service, dont want to cooperate to give me a full refund of my money back in my American Express Credit Card. And they want to charge me a {$600.00} cancellation fee? I said I am not agree to pay for that " SCAM '' of {$600.00} cancellation fee no matter what. That's only a one day booking and I call for a cancellation right away? I call the American Express Credit Card customer service XXXX, on that day to disputed this issue? And I spokes to customer service, don't let this XXXX XXXX XXXX to take even a single XXXX in my Credit Card. Block all the transaction coming from them? On XX/XX/XXXX This Amex Credit Card, Let the XXXX took another {$300.00} in my Amex Credit Card, despite of my noticed to the customer service to block all the transaction from this XXXX and block them to get access in my credit card account? I disputed this additional {$300.00} to customer service, I am not going to pay that amount of additional {$300.00} its your fault? And they apologized me about it? The Amex customer service are willing to cooperate in the first place? They told me, don't worry about that. We're going to help you to resolve that " SCAM '' issue? And now when I check my Billing Statement for the month of XX/XX/XXXX. They didn't help me to resolve my issue to refund the amount of {$2200.00} transaction # XXXX and the additional {$300.00} transaction # XXXX instead this Amex Credit Card, refund me only the amount of {$1000.00} I call the customer service to disputed this issue. They told me, I have to pay that amount {$1500.00} because isn't refundable anymore? What a big " SCAM '' I spokes this Amex customer service. I am not going to pay that a lot of money no matter what? What a big " SCAM '' I trust you to help me, to refund that money back in my credit card account? Now you want me to pay this {$1500.00} that I never been used? What a big " SCAM '' It sound like this Amex Credit Card is collaborating with XXXX with this big " SCAM '' They told me if I didn't pay this " SCAM '' amount of {$1500.00} Im going to pay a lot of interest and destroy my good credit that I taking care for so long? I always pay this Amex Credit Card most of the time ahead. You can check my payment history with them? And now this Amex Credit Card betray me for this a lot of money. Please help me to resolve this big " SCAM '' issue? If they don't stop this crook people, they keep doing this big " SCAM ''? I look forward with your prompt action regarding this matter. 

Sincerely, XXXX XXXX XXXX Cell # XXXX

Company response to consumer: Closed with explanation