Consumer complaint received 2023-11-08
Company: TRUIST FINANCIAL CORPORATION
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
Sub-issue: Trying to communicate with the company to fix an issue while managing or servicing your loan

Complaint:
My father died unexpectedly in XX/XX/XXXX, and I inherited the home with a mortgage after litigation with my aunt, who became the executor in the act of undue influence and tortious interference -- she refused to make any payments. The home went into foreclosure in XX/XX/XXXX while in her possession. I took possession of the home in XXXX. 

Allegedly, a HELOC with Truist Bank is secured by my property. Truist has sent a letter suggesting they will try to foreclose on my property. They refuse to speak with me or provide any information to me. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XX/XX/XXXX Re : Demand for Resolution of HELOC Matter - Negligence and Threatened Foreclosure Loan number XXXX To Whom It May Concern : I am writing this letter to formally address a matter of great concern regarding the Home Equity Line of Credit ( HELOC ) associated with my father 's estate and now my home. Since XX/XX/XXXX, I have been diligently attempting to resolve this issue with Truist Bank ( hereinafter referred to as " Truist '' ), and I am writing to express my deep frustration with their negligence in this matter. 

It is crucial to understand that this matter arises from my assumption of the home and primary mortgage following my father 's passing. Despite my continuous efforts to engage with Truist constructively, the bank has consistently refused to provide me with essential information and support. This has led to the situation where Truist is now threatening foreclosure on my home, causing me significant distress and concern. 

I have made numerous attempts to reach out to Truist through phone calls, visits to local branches, and letters and phone calls from my attorney, XXXX XXXX. Regrettably, these efforts have yielded no results, as Truist consistently refuses to engage with me on the matter, citing my lack of authority as the primary reason for their unwillingness to cooperate. I must emphasize that the refusal to communicate with me, despite my genuine desire to address the HELOC and my persistent efforts to do so, is not only unreasonable but also represents a serious breach of good faith and fiduciary responsibility on the part of Truist. 

This ongoing negligence and the threat of foreclosure on my home have placed me in an extremely precarious and distressing position. I strongly believe that, as the party who now owns the home, I am entitled to fair and reasonable treatment and cooperation from Truist in addressing this matter promptly and constructively.

Therefore, I kindly request that Truist immediately : 1. Provide me with all necessary information related to the HELOC, including its current status and any available options for loss mitigation. 

2. Engage in a meaningful dialogue with me to resolve this issue promptly and amicably. 

3. Halt any foreclosure proceedings against my home while we work towards a resolution of this matter. 

I strongly urge Truist to take these demands seriously and respond promptly and in good faith. It is my intention to seek a fair and equitable resolution to this situation, which is in the best interest of all parties involved. Failing to do so may result in legal action to protect my rights and interests. 

I trust that Truist will recognize the gravity of this situation and cooperate in a timely and responsible manner. Please respond to this letter at your earliest convenience. 

I have sent supporting documents in an email exchange with XXXX. Thank you for your immediate attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation