Consumer complaint received 2019-07-16
Company: OPORTUN FINANCIAL CORPORATION
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
I was advised by XXXX XXXX app to open more credit to help raise my score so I applied to get a loan through Oportun which I had used back in XX/XX/XXXX for the same reason. The loan was for {$500.00} with a fee of {$30.00} plus an additional XXXX coming to a total of {$590.00} starting first payment on XX/XX/XXXX and continuing every other thursday paying {$39.00}. I had agreed to have the payments taken from my bank, but that brought on a lot of overdraft fees for me due to the money not being taken out on my payment dates, including on XX/XX/XXXX, I had attempted to cancel the payment and wasn't able to so I went down to the store location and paid since I knew my bank would not cover it, but instead of adjusting the payment to the way it should have been ( paying interest & principal ) as it shows clearly on the XX/XX/XXXX receipt.

It didn't pay anything onto principal which is the first reason I was told I had acquired additional fees. to try to spare me from all the added fee 's, I decided to have my bank take back the 3 payments paid directly to Oportun, which included XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX so on XX/XX/XXXX I made an additional 3 payments besides my usual payment coming to a total of {$160.00}, I wasn't aware that I needed to direct the amounts going to principal and to interest which is another reason I was given as to the additional fee 's on my loan. On XX/XX/XXXX, I went as usual to make a payment since I figured the account needed time to adjust to the transactions made, which if placed right would have me with {$43.00} extra since my bank only took back the 2 XX/XX/XXXX payments, so on XX/XX/XXXX, I did Not make a payment which is where all of this mess began. I got phone calls giving me notice of the payment not being made around XX/XX/XXXX, which I believe on XX/XX/XXXX is when I had my 1st ticket opened to further investigate the issue, which by the 3rd ticket issued at the end on XX/XX/XXXX I decided to figure out myself what the heck was going on since I was told by one of their employees that she was sorry for my situation but that even though it was not my error, I was going to pay for it, and I also got advised by a supervisor that I should pay the fees added but that if I was cleared of any wrong doing they did not assure me that my payment would be included in my account of returned to me. I began to add my made payments up along with where they had been placed and found that the error in their financing my account was due to the remainder of the {$160.00} payment of XX/XX/XXXX, was placed into the surcharge category but without being accounted for in the amount paid up to date as can be seen on page # _4___.

their financial error as can be seen on the accounting page adding up all the amounts owed and the amounts that I can't see where they are accounted from since now there is a total of {$260.00} that has been distributed and spread out into all the categories .as I will try to show.

page # 1 shows the standing balance after the payment of {$160.00}.

page # 2 shows the adjusted balance after the bank reversed 2 payments which can be seen on the payment summary on the top was added onto my loan balance owed in the amount of {$78.00}. and the should have been credit on my loan was placed into the surcharges on the amount paid to date, in the amount of {$43.00} which if placed on as my credited amount would have covered the XX/XX/19 payment that Oportun claims I missed, along with the added on 2 late fees of {$14.00} & {$14.00} which have been added on both the amount paid to date in surcharges of XXXX.= {$57.00} and also on the top payment summary pending payment of $ XXXX= {$92.00} as displayed on page 3 and on page 4, by the other {$14.00}. added to both of those sections making the current amounts $ XXXX= {$71.00} and {$78.00}. +XXXX= $ XXXX= {$170.00} that needs to be adjusted to nothing ( {$0.00}. ) since the amount pulled from the bank was covered by the 160 payment of XX/XX/19, and my loan status needs to be re-adjusted to current instead of delinquent since I have NEVER missed or been late on a payment. Also the last page # 5 is the last payment made on XX/XX/19 in which could be easily compared the amounts of the payment history : amounts paid of principal, interest and surcharges- along with the amounts paid to date of : Amount to principal, Interest, Surcharges, and Paid to date total of {$400.00} which is what I have paid in my 10 payments already made have a disturbing difference of : Principal- {$64.00} Interest - {$22.00} Surcharges- {$42.00} and balance owed difference of- {$130.00} totaling up to : {$260.00} that should be adjusted right onto my account which should be properly adjusted as such : principal Interest payment balance of principal owed XX/XX/19 - XXXX XXXX XXXX  XXXX XX/XX/19 - XXXX XXXX XXXX  XXXX   XX/XX/19 - XXXX XXXX XXXX XXXX covering payments of XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; & XX/XX/XXXX XX/XX/19 XXXX   XXXX XXXX XXXX XX/XX/19 XXXX XXXX XXXX  XXXX XX/XX/19 XXXX XXXX XXXX XXXX XX/XX/19 XXXX XXXX XXXX   XXXX Principal- {$340.00} Interest - {$58.00} Surcharges - $ the amount would be XXXX  but considering the terrible service XXXX balance owed - XXXX XXXX= {$190.00}

Company response to consumer: Closed with explanation