Consumer complaint received 2021-12-06
Company: TRUIST FINANCIAL CORPORATION
State: WI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
Truist Bank Corporation are currently engaged in business practices that are like that of XXXX XXXX in XXXX. The Truist Bank Corporation has failed in due diligence in " know your client, '' by failing to follow basic anti money laundering laws, FINRA Rule 2090 ( Know Your Customer ) and FINRA Rule 2111 ( Suitability ), Patriot Act ( anti-money laundering ), wire fraud, cross selling, fee accruing scams, and fake accounts to money mule funds from an individual. 

I put a Credit Freeze on XXXX, XXXX and XXXX on XX/XX/XXXX as a result of credit bureau data breach. I called XXXX XXXX ( XXXX ) XXXX at XXXX on XX/XX/XXXX and put my account on fraud alert. XXXX said they would notify XXXX and XXXX. I received confirmation letters from XXXX, XXXX and XXXX. were received which were dated XX/XX/XXXX, XXXX Credit report was received from XXXX XXXX dated XX/XX/XXXX, with no indication of wire fraud. 

I received a letter from Truist Bank Corporation regarding an online account application. The letter was received on XX/XX/XXXX. The letter from Truist Bank Corporation was dated on XX/XX/XXXX. The sender was Truist Client Center, XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX. Phone number XXXX ( XXXX ) XXXX and website www.Truist.com. 

I have not applied for any online accounts. I tried to reach the Truist Fraud Department on XX/XX/XXXX at XXXX. The phone number is XXXX ( XXXX ) XXXX only offered automatic phone service only. I called the following business day, Wednesday, XX/XX/XXXX at XXXX. He called a branch office for help on phone number XXXX ( XXXX ) XXXX. The representative said I could call the Fraud Department on XXXX ( XXXX ) XXXX # XXXX alternatively visit a branch in North Caroline for help. The branch manager transferred Me to the Fraud Department. I was on hold until XXXX. The Fraud Department recorded My name, date of birth and home address plus the information available on the account statement. The Fraud Department stated they would mail a resolution in 6 to 8 weeks ( around XX/XX/XXXX and XX/XX/XXXX ). The phone call with the Trust Department was over at XXXX PM. 

Truist Bank Corporation has continued to open accounts and extend credit despite knowing it was fraudulently opened by its associates. 

I have already contacted the Securities and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX regarding your fraudulent business practices. Their letters are attached. I will contact the Federal Trade Commission, Consumer Financial Protection Bureau and Federal Bureau of Investigation and inform them regarding Truist Bank Corporation 's fraudulent business practices. 

I will continue to cooperate with law enforcement as the case is built against Truist Bank Corporation as it is continuing to violate state and federal laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation