Consumer complaint received 2021-07-02
Company: Santander Consumer USA Holdings Inc.
State: SC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
On XX/XX/XXXX myself and my mom XXXX XXXX XXXX co-signer purchased a brand new XXXX XXXX XXXX manual transmission. I purchased the XXXX XXXX at XXXX and the XXXX XXXX service contract at {$2400.00}. Annual percentage rate of 21.85 % which broke down into 75 payments of {$550.00}. The XXXX was way too expensive but I made it work for about 2 years. I was teaching at XXXX XXXX XXXX and went to XXXX XXXX XXXX in XXXX of XXXX and on my way home the manual transmission would not change gears, I could not stop, my clutch went straight to the floor when I turned the Jeep on. Sunday 's no XXXX dealerships were open in XXXX NC. I was scared to death because I had to get home, I was working my XXXX job that evening. I made it home safely thank XXXX. The vehicle was still under factory warranty of which I was still blamed for what happened and was asked to purchase a new clutch because mine had some grooves, due to the grinding which I had to grind the gears when the clutch goes to the floorboard. I asked several people including XXXX XXXX at XXXX, is this a defect? Does this happen often? I was told that what I experienced is something that doesn't occur until there are about XXXX, XXXX miles driven. The XXXX went in for service from XX/XX/XXXX to XX/XX/XXXX, I was still responsible for making payments while I didn't have my XXXX. I got my Jeep back and it did not feel safe at ALL. I called Chrysler Capital and asked to be release from my purchase contract, or to have the opportunity to turn it in and get a different vehicle. I was harassed with phone calls from XXXX salesmen to get the brand new XXXX XXXX which would increase my payments by over {$300.00} per month. I attempted to refinance my Jeep to help with lowering my monthly investment, no luck. I felt extremely unsafe since I had a daily driving commute 50 miles each way, and I really tried to catch up on my payments worked 2 jobs, tried to negotiate something with XXXX so I could keep it even if I felt not safe. 
Jeep was repossessed XX/XX/XXXX, XXXX months after I lost both jobs due to XXXX. The vehicle was sold at a private sale on XX/XX/XXXX, {$10000.00} was deducted from the over {$23000.00} prior balance that has been reported on my credit reports. Well thats not the math that Chrysler Capital used. The initial purchase price was {$22000.00}?? So, 2 years of payments my balance goes up?? Now I just received a letter stating that Chrysler Capital sold my finance contract to XXXX XXXX XXXX on Thursday XX/XX/XXXX after I was given documentation that the Jeep was sold during a private sale for {$10000.00}? 
I am continuously getting hard credit inquiries by Chrysler Capital, because I have been working really hard to bringing my credit score up, but can't get anywhere when I am dealing with almost monthly hard credit inquiries by Chrysler Capital.

Review the documents attached the back of the purchase contract clearly indicates that if XXXX XXXX is purchased that cost would go towards any deficiency. No, it wasn't. This should not even be legal, everything from the finance charge, terms, the defect and no offer to get me into something safer and cheaper after I lost both sources of income due to something out of my control.

Company response to consumer: Closed with explanation