Consumer complaint received 2021-06-23
Company: DISCOVER BANK
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
To whom it may concern, On XX/XX/XXXX, $ XXXX was ACH transferred from my account at XXXX ( XXXX ) to my account at Discover Bank ( XXXX ). XXXX is the original source of funds. 

On XX/XX/XXXX, I transferred {$74000.00} from my account at Discover Bank ( XXXX ) to my brokerage account at XXXX XXXX ( XXXX ), and my account at Discover Bank was closed. 

XXXX XXXX restricted my accounts on XX/XX/XXXX. They had not provided me with any reason or justification, until, finally, on XX/XX/2021, due to a FINRA complaint that I had filed against XXXX XXXX, I was informed that the reason for all the restrictions is that Discover Bank had sent in a request to XXXX to hold the funds, shortly after the transfer had occurred, and that they would not be able to release the funds until Discover Bank asks them to release the hold, or does a recall of the funds back to Discover ( please see attached, XXXX XXXX response to my FINRA complaint ). 

I contacted Discover Bank, on XX/XX/2021, and after talking to agents from the security department, I was told the reason they had sent in that request to XXXX XXXX was that XXXX ( original source of funds ) had sent in a recall request for the ACH to Discover Bank. I was told to contact XXXX to resolve the issue. 


As the background story, it is important to note that my accounts at XXXX were restricted due to suspicious activity on XX/XX/XXXX. However, after a complete fraud investigation, my account privileges at XXXX were restored on XX/XX/XXXX. Apparently, sometimes during the period between XX/XX/XXXX and XX/XX/XXXX, XXXX had sent out a recall request to Discover Bank for the $ XXXX that had gone out of the account, however, after their investigation was done, and my account was fully cleared, they had cancelled this request. This was confirmed to me, by the fraud agent at XXXX in charge of my case, Mr . XXXX, with direct number XXXX ext # XXXX, on XX/XX/XXXX. 

On XX/XX/XXXX, I contacted Discover Bank, and talked to their security department again. I informed them that I was told by XXXX that they have cancelled their request for the return of these funds. I provided the Discover Banks agent, direct contact information of Mr . XXXX from XXXX, in case they have difficulty confirming this information. After I was put on hold for a while, the agent was able to confirm that this information is indeed true, and XXXX is no longer requesting the funds back. I was then connected to another agent, I explained the situation once more, and asked for Discover Bank to cancel their recall request from XXXX XXXX, so that I finally have access to my funds. She noted everything down, confirmed with me that XXXX had cancelled the recall request for the ACH, and told me that she is sending this new information to the fraud investigator in their back office. I was told the investigation at Discover Bank is still ongoing, there is no time limit to these kinds of investigations, and I will be informed regarding the results via letter. I, however, do not find this response acceptable, since, as I was previously informed by Discover Bank, the main issue was caused by XXXX, and now that the issue has been resolved with XXXX, and it has turned out this was all a mistake, I must be provided immediate access to my funds that are being held away from me at XXXX XXXX by the request from Discover Bank. 


I have not had access to $ XXXX of my hard-earned money for over a month and a half. Now that the main cause of everything and all the issues at XXXX has been resolved, it is not too much asking from Discover Bank to just cancel their request from XXXX XXXX and allow XXXX XXXX to release my funds back to me. Please assist me. I have bills to pay, and I need access to my money as soon as possible. 


I, hereby, request Discover Bank to cancel their request from XXXX XXXX to hold or return the funds, and allow XXXX XXXX to release these funds back to me, and give me access to my money. 

Thank you for your time and consideration. 

-XXXX XXXX

Company response to consumer: Closed with explanation