Consumer complaint received 2023-03-21
Company: Alliance Collection Agencies, Inc.
State: WI
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
The Fair Debt Collection Practices Act ( FDCPA ) prohibits debt collectors from placing repeated or continuous telephone calls or conversations to you with the intent to harass, oppress, or abuse you. Evidence of repeated violation of the FDCPA by Alliance Collections Agencies , Inc., XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, WI XXXX, from the following phone numbers & mailed correspondence below : 1. XX/XX/2023 @ XXXX Central : I received an Automated Voicemail from Alliance Collections Agencies saying : We have an important message from Alliance Collection Agency Inc . This is a debt collector. Please call XXXX. With no other information, account number, or phone number that the message was sent from for me to reference. 

2. XX/XX/2023 @ XXXX Central : I received an Automated Voicemail from Alliance Collections Agencies saying : We have an important message from Alliance Collection Agencies Inc . This is a debt collector. Please call XXXX. With no other information, account number, or phone number that the message was sent from for me to reference. 

3. XX/XX/2023 : This information from Alliance & XXXX confused me, as I have a XXXXXXXX XXXX. Both agencies are medical debt collection agencies. And based on the information I had at that point in time, it was unclear to me why two separate debt collectors AND XXXX XXXX were all contacting for the same & conflicting service dates/amounts. This was extremely confusing and taxing for me to resolve. When I tried to resolve with each of these companies I was met with hostile customer service agents ( XXXX XXXX ), violation of communication consent ( Alliance & XXXX ), and other violations of the FDCPA. 

4. XX/XX/2023 @ XXXX Central : I called Alliance Collection Agencies , Inc. , requesting that they not contact me over the phone, only by mail. And that they send me the details to validate the debt. They agreed to stop contacting me over the phone and only via mail. Alliance told me they would send me more information to validate the debt. 

5. XX/XX/2023 @ XXXX : I called Alliance Collection Agencies , Inc. , @ XXXX requesting for a 2nd time that they not contact me over the phone, only by mail. And that they send me the details to validate the debt. They agreed to stop contacting me over the phone and only via mail. Alliance told me that I could send them a letter requesting the information needed to validate the debt via email @ XXXX. 

6. XX/XX/2023 @ XXXX Central : I emailed XXXX my request that they validate the debt ( Attached : Alliance Collections Agencies , Inc. - Official Response Letter - XX/XX/2023 ) 7. XX/XX/2023 : I received a mailed letter from Alliance Collections Agencies , Inc. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, WI XXXX ( Attached : Alliance Collection Agencies Inc. - Mailed Letter - XX/XX/2023 ) : Providing information in an attempt to validate the debt based on my mailed request to them to do so. The letter includes 3 pages that all state : According to our records, you also requested our agency not to communicate with you about your account. This is false. I requested they not communicate with me over the Phone, but that they could send me information via Mail. I requested this on XX/XX/2023, and XX/XX/2023.

Company response to consumer: Closed with explanation