Consumer complaint received 2023-09-16
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
For the purpose of this complaint, the following terms shall have the following meanings : Banker : The plaintiff in this action. 
Issuer : The Business owner and issuer of the check in this action. 

Complaint : The Banker was provided a check from the Issuer as payment towards a truck sale. Check dated XX/XX/2023, Check number XXXX. The banker is seeking to file a complaint against JPMorgan Chase Bank , N.A . ( hereinafter referred to as Chase Bank ), due to deceptive business practices and undue stress. On XX/XX/2023, Banker deposited check number XXXX in the amount of {$7500.00}, into Bankers personal checking account with Chase Bank. As of today, XX/XX/2023, Chase Bank has refused to release the funds to the banker 's account. Both Banker and Issuer have gone in-person and called Chase Bank on several occasions to inquire about the funds and were both given inaccurate and conflicting information resulting in a runaround. Furthermore, Chase Bank has since closed Bankers checking account and has failed to provide a clear path to rectifying the situation. 

XXXX Check deposited at XXXX XXXX XXXX XXXX ATM in the lobby. 

XXXX Online checking account restricted and Banker is unable to log in. 

XXXX First in-person inquiry- Chase Bank personnel told the Banker " Check looked fishy '' and asked that the Banker make an appointment to speak with a manager because none was available to speak with him at that time. 
( CHASE BANK : XXXX XXXXXXXX XXXX GA XXXX ) XXXX Chase Bank personnel stated that the Issuer needed to verify the check by calling XXXX ( XXXX ) XXXX and provide the check number. 
( CHASE BANK : XXXXXXXX XXXX XXXX XXXX XXXX XXXX The issuer called Chase Bank and reported back to the Banker at XXXXXXXX XXXX  and stated Chase Bank received verification and confirmed that check XXXX was cleared and released. 

XXXX Banker called to confirm the release of payment with information provided by the issuer. Banker was then placed on brief hold before Chase Bank 's line was disconnected. 

XXXX Banker called back for a second time and representative had Banker on hold for 45 minutes. representative did not return to call before line was disconnected once again. 

XXXXSecond in-person inquiry. Chase Bank personnel stated that the check is still on hold because the issuer of check XXXX was not listed as the business owner on the account and that he is just listed as a Manager. Chase Bank personnel asked that the owner call and make the request for funds to be returned or verified because Chase Bank could not make the call. 

XXXX ( Incoming call- Chase Bank personnel from XXXX ). States she looked into the matter and found there is another solution. Asked to have the issuer call the owner. Due to issuer being the owner, Banker suggested that issuer is willing to come in person to get the issue resolved. Chase Bank personnel agrees that this would be better. 

*That appointment was missed due to issuer 's work schedule XXXX Banker called to ask for appointment to be rescheduled and received an appointment for the following day, XXXX. 

XXXX ( Third in-person inquiry ) Issuer went to Chase Bank and was told by Chase Personnel that they saw where the check was already verified and cleared. Chase Personnel also told the issuer that they are not allowed to hold a check past 7 days. 
( CHASE BANK : XXXXXXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX, GA XXXX ) XXXX ( Fourth in-person inquiry ) Banker went to the scheduled appointment and Chase Bank personnel called to verify issuer of check. Chase Bank personnel confirmed that they were able to verify but, that they can not use it because it has to be on the business number. After recalling the business number again, bank personnel stated that he was not listed as the owner and provided XXXX number again. 
( CHASE BANK : XXXX XXXX XXXX XXXX )

Company response to consumer: Closed with explanation