Consumer complaint received 2023-03-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: RI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I deposited a check from ma customer that have webster bank at XX/XX/2023. 

The day after XX/XX/2023 I tried to access my online account to check my founds and I got a message asking to call to Bank Of America customer support. 

I called the customer support, asking why my internet banking was not working and they told me that both of my business account, I had 2 business account, was in process of cancelation because a fraud suspect.

Without no notices or explains they just closed my accounts, removed all access i had and blocked my debit cards and hold my founds.

Firs time they told me to wait till XX/XX/2023 to get access for my founds, after that i got an email telling that the founds should be available at XX/XX/2023 and that does not happened. 

So, I called the customer support again, and one more time without get me any explains about what is going on they told me to wait 3 to 5 business days to have an answer about the founds. 

At this time I got frustrated and sent an email for a complaint channel that they have, XXXX : **Hello! 

I had my business account closed and nobody explains me why, that is just the first point. 

Now, after 10 days that I deposited a check about {$8000.00} on my account, the check got clear and the bank told me that I need to wait 3 to 10 business days to can get my money.

So, I have a small business and {$8000.00} is a lot of money for me.

I have material to buy, my customer house is all messed up and he can not wait 10 more days to get his house put together again.

I have payroll to do, my employees can not wait 20 days to get a paycheck. 

I have quotes to do, my business can not wait 20 days to get new jobs. 

I have family to feed, a 21 months old daughter, my family can not stay 20 days without eat, I need to buy diapers for my daughter, formula, pay electrical and gas bills They can not wait 20 days to get paid. 

I need to pay my car, or they gon na get my car from me, and without car how I gon na work? 

Can you guys understand that is not about a bank rules? That is about a family life, that is about a business, my customers and employees. 

I know that I'm nothing for you guys, but that is not fair. ** They never answered my email... 

Today is XX/XX/2023 and they still don't have an answer for me, they still holding my founds and still asking for more time to get that solved. 

Basically I have my business stopped because that, I can't go find new customers, I can't buy any material to finish the jobs that I already have, I cant put gas in my truck, I'm going out of grocery in my house, My employee don't got paid, I'm getting calls every day from XXXX XXXX, XXXX, Credit Cards , and all bills that I should get paid. The bank that finances my truck already told me that if I don't pay my bill they will come get my truck. 

All my customers complaint about the delay to get the job done and about dont removing the construction debris from they house. I have my garage full of trash because I cant afford a dumpster. 

Well, basically they are putting me in a situation that is impossible to manage. 
Hope you guys can get me some help, because I tried everything else and Im feeling like nobody can help me and me, my wife and my XXXX old daughter will stay without eating till they get my money back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation