Consumer complaint received 2023-01-12
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
OK I had gotten a check mailed to me by TTX RAILROAD CAMPANY that I used to work for and no longer work for it was a payroll check. I tried to do a mobile deposit and I had gotten a message stating that the checking only be electronically deposited so I immediately went to a ATM because the banks were closed. It was XXXX XXXX XXXX weekend holiday thanks were all closed, I deposited it into the ATM. The ATM gave me a double balance so I immediately called Chase bank and said I wasnt trying to deposit this check twice. I have gotten a message from the message center from you guys stating that I need to be electronically deposited thats all I was trying to do. Please dont close my lock my account down or anything like that. The lady assured me over the phone that everything would be OK because I called and everything will be fine so I go to the next day to see if the funds were available and of course they werent said it would be released on XXXX XX/XX/2023. I waited till then, and the funds were still not released. They restricted my account. My account has been restricted Since XXXX XXXX, I have called chase bank. I have complied with everything theyve asked me to do to have the company called them to verify that the check is mine mind you the check is a chase bank check as well so they know the funds are in there and they know that by now the time has lapsed that the company wouldve put a stop hole on it or anything if there was any funny business going on Ive had payroll, call Chase bank and they said that they cant except that because the number isnt registered so they have to call XXXX now mind you that company that does the payroll and everything is in XXXX. I live in Florida I no longer work for this company and Chase bank is still having my account on restriction I have called I have been on hold for hours with no resolve, they keep telling me theres nothing we can do. Theres nothing we can do and if I dont get this resolved, theyre threatening me with closing my account out and mailing the checks back to the issuer I know by law that they have a certain amount of time to release my funds and they are way over it, Im at a loss I really need some help here Im reaching out contacting you guys to please help and every time I asked to speak with somebody higher they made me make me wait on hold in while Im waiting on hold for hours the phone will just hang up and in the meantime, I have had from my second job, a payroll check being been deposited into my account and they have a restriction on that money as well. I have significant amount of money in my account and Im not able to get to my phones because they put a restriction on it. I called them and explain to him everything, they keep saying to the back of the house they go into a branch they say its the back of the house I would really dislike my phones to be released so I can take all of my money out of that account close it and wash my hands with a chase bank I shouldve known I shouldve never opened account with chase bank

Company response to consumer: Closed with explanation