Consumer complaint received 2023-08-13
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I got XXXX checks from my lawyer for settlement, XXXX is {$43000.00}, XXXX is {$60000.00} and another one is {$7400.00}. I deposited XXXX checks ( {$7400.00} and {$43000.00} ) on XX/XX/XXXX and Chase approved them and I got money on XXXX. On XXXX, I deposited another check for {$60000.00} in a Chase branch. However, on XXXX, I found that I can not do anything with my account and there was a restriction for my account. I called Chase and asked why, they told me that they need to verify it, I provide them with the Law firm 's office number and someone told me that they needed to verify with the maker 's bank and make sure the money is clear and hopefully the restriction would be removed on Monday. 

On the next Monday, I found that the restriction still exist and I called Chase again. Chase said that they needed to verify with the maker so I provided both my lawyer 's phone number and office number to them. Actually I called Chase a lot of times, some specialists told me they couldn't reach out to the phone number and the phone call was sent to voicemail box. Some specialists told me that the numbers I provided couldn't be verified by the risk system. I contacted with my lawyer, he told me he only had these XXXX numbers for this business he didn't know why they didn't work and he said Chase could reached out to him and he was willing to help them with this issue. I called Chase many times but they just told me they couldn't because they could only reached out to the numbers linked to the business. Also on XXXX, my lawyer told me he checked with his bank and the money was sent to Chase alreay. Then I found that my check was not pending but just on hold. 

In the next whole week, I contacted with Chase everyday and wanted to resolve this issue, but it seems like they didn't want to do that, they just told me my number couldn't be verified and they had to contact with both maker and the bank to make sure money clear, and they told me that they hadn't not deduct money from the maker 's account yet because they didn't verify it. But my lawayer told me the money already sent to Chase. I was so depressed because I can not use money from my checking account and the debit card is my only XXXX debit card. 

On XXXX, I called Chase again and a specialist was very nice and told me the office number I provided worked. Then he contacted with the office and told me the check had been verified by the office. He said he needed to submit the request to his boss and maybe my account would return to normal on Friday. 

However, it didn't. In the morning of XX/XX/XXXX, I contacted with Chase Fraud team again, a specialist told me that my request for the verification has been rejected and they have to verify with both the maker and the bank to make sure the check is clean then they will release it. I feel very confused because My lawyer and his bank said the money already clear and sent to Chase and It has been a week since restriction, it seems like that they didn't do anything for the check. 

In the afternoon of XX/XX/XXXX, I went to a Chase branch for assistance. A banker called the team again and someone said that that's because my lawyer 's law firm has long history so maybe the number they use now is not the original one for registration. My banker told me that they may close my account on XX/XX/XXXX if the check couldn't be verified. It's not my fault right? How can I get the number may not be used anymore? Why should I take all the responsibility for that? I used Chase since more than 5 years and I never did anything risky. I know maybe their system is strict but the check is obviously clear ( they just put my check on hold ). How should I do? I can not even sleep well everyday. I tried a lot of times to deal with this issue with Chase but they didn't help me, they just told me oh we couldn't verify it, that's it.

Company response to consumer: Closed with explanation