Consumer complaint received 2021-03-10
Company: T.S. Holdings
State: AZ
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
To whom it may concern : The reason for my concern is regarding a call I received a call from XXXX asking for my daughter. I explained that I was her mother and i could relay a message. I took all the information down and asked what it was in regards to and was told personal business. 

I said " oh a bill collector '' she said no that it was " personal business ''. I told her to take my name off the list and do not contact me back. XXXX then asked if I would still relay the message. I said no, and XXXX said " tell your daughter to quit using you as a reference then ''. 

Meanwhile i was at work, and this upset me more than anything. Just take my number out of your records. Why be combative. I am not going to send my daughter a message. XXXX from IQ Data says stop using me as a reference. Just take my number off the list. 

On break I called to speak to a supervisor, I initially spoke with XXXX and directly asked to speak with a supervisor. He put XXXX on the p hone. I asked XXXX to speak to a supervisor she said she was a Senior Representative. again I asked for a supervisor. Finally i speak with XXXX XXXX. 

I asked Ms. XXXX to not contact me back as I am a 3rd party. Meaning I do not have anything to do with this. She told me to tell my daughter to not use me as a reference she said she did not have time to argue and h/u. 

I called back and spoke with XXXX XXXX. I asked to speak with Ms. XXXX supervisor. He said that there were several supervisors. I then asked to speak with the General Manager, and was told they have no General Manager. I asked to speak with her immediate supervisor, and was told she had none. I was hung up on. 

I have nothing to do with this. I am not sending messages to my daughter for the collection agency, this is not XXXX. I want my number removed and to not be contacted. I thought the days of Bully Bill Collectors was over. 

I am an XXXX woman, I have survived XXXX XXXX 2 times. My family has been hit very hard by the current pandemic. I worry about children and I worry about their debt. I never knew my daughter had bills in collections, but now I do know that she is having some kind of financial problems. This is none of my business. But now I worry. 

Me and my husband have already began disagreeing on how to try and help her. I immediately had to take time off from work to call him and then I got a headache so bad it a made me violently ill. 

All i wanted was my to not be contacted again. 

Now I would like a record of just how unprofessional these people that represent IQ Data are. This business has only been around since XXXX. According to their Website they are provide collection services for apartments. Now I know its an apartment they are collecting on. Also it says they take compliance very seriously and are certified through the XXXX XXXX XXXX XXXX from the XXXX XXXX XXXX XXXX XXXX XXXX 

This type of behavior has given the collection industry a bad name. I could understand 1 bad apple but i spoke

with 4 members of their staff including a manger and a senior representative. This is not one member this is a culture and speaks to the ownership. Does the Corporation condone
this type of behavior? I don't owe the bill. I am a 3rd party. I did not sign anything making me accountable. I would not even known my daughter owed for an apartment until this call.

Privacy, dignity and respect. This is what my daughter deserves and she got none of it and neither did I.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation