Consumer complaint received 2019-03-16
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I decided to act upon the numerous offers for a {$600.00} bonus with a new checking & savings account on XX/XX/2019. I submitted the required information online via my existing Chase credit card ( s ) account and it was rejected. I went into the branch on XX/XX/2019 at XXXX XXXX XXXX XXXX, XXXX, GA XXXX and spoke with banker XXXX XXXX to understand why I could not start an account online. She advised that address verification was required, so I supplied my driver 's license and Chase credit cards for ID and she went to open a checkings & a savings account. I offered my code that I had in email, but she said she could just use the offer in her system. I inquired if I could transfer the money from my existing credit union account ( which has been on file with Chase for almost a decade for use with paying off the credit cards I have with them ) and XXXX advised to do two transfers to avoid fraud flags/holds, one for {$7000.00} and one for  {$8000.00}. I deposited {$25.00} in cash with a temporary card after making account elections with XXXX and went home. 

I attempted to initiate a pull for funds from my credit union account to Chase, but the account was not showing in the external account sources for the new checking & savings accounts, so I added it on XX/XX/2019 and saw the verification deposits from Chase appear on the credit union account on XX/XX/2019. I entered in the amounts and it was added as an external account in the Chase UI. I then initiated a test pull from this account to Chase in the Chase UI for {$2000.00}. I received a call from JP MORGAN CHASE XXXX at XXXX EST from a fraud agent regarding the transaction. She advised she would have to contact the credit union to verify funds before the transfer could complete. I inquired if this was going to be a constant problem as the hassle would not be worthwhile every time I needed to make a deposit to get to the {$15000.00} threshold for the offer. She advised it may not be a problem, but couldn't guarantee anything. 

The {$2000.00} pull from my credit union posted on XX/XX/2019. I called Chase at XXXX to speak with the Fraud department and identify what I needed to do to deposit another {$13000.00} into the savings account without wasting time with security problems sending money to a bank that was expecting it. The first agent I spoke with advised that any amount may be subject to a security audit, so I asked about canceling the account. I was transferred to another agent who said she needed to speak with someone in the Fraud group about the account as she couldn't cancel it with an open case on it. I was transferred back to the Fraud group and asked to verify my information. I requested a manager as I had already performed that task and was transferred to a senior agent. I asked again for a manager and was transferred to a team lead named XXXX (? ). I asked again for a manager and was transferred to a voice menu that stated my calls would no longer be accepted by Chase and gave an option ( 1 ) for leaving a voicemail.

Company response to consumer: Closed with explanation