Consumer complaint received 2023-10-24
Company: OneMain Finance Corporation
State: NC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-product: Title loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
When I applied for a loan with onemain financial I was told over the phone by the representative that initiated my loan request that I would have no problem to pay any amount at a later date that was lower than the balance and they would have no problem to release the lien in case I wanted to purchase a new car. I was misled to believe that it would be no problem at all ( call would have been recorded so a recording should be available ). The balance on the loan was approx. a little over {$11000.00} and I called in to request how much I would need to pay in order to release the lien and was told the full balance of the loan. I advised that was not was I was told when I inquired about the loan initially. I proceeded to contact the District Manager, XXXX XXXX, and I advised XXXX XXXX what I was told when I took out the loan. I advised XXXX XXXX I wanted to pay {$10000.00} toward my balance and I wanted them to release the lien so I could purchase a new car. I advised XXXX XXXX that I would continue after that payment posted to make payments to pay off the balance. It was NOT agreed to at all that it would take the WHOLE {$10000.00} to release the lien to the car. The car was a XXXX XXXX XXXX with XXXX miles and according to XXXX XXXX XXXX  was not even worth {$9000.00}. The {$10000.00} was MY offer to pay toward the loan balance because that is what I had for a down payment on a new car. XXXX XXXX did not quote me that amount to state that is what it would take to release the lien and NOR did anyone tell me that once they posted that {$10000.00} that it would all go to principal and would NOT satisfy the XXXX payment. Onemain FInancial posted the {$10000.00} on XX/XX/XXXX and my XXXX payment was due XX/XX/XXXX. I instructed numerous times that I wanted the {$10000.00} of MY money to apply to the XXXX payment and the balance to principal or wherever they needed it to go to satisfy the lien. Onemain Financial has repeatedly ignored my emails ( yes, I have proof of said emails ) and I have called the corporate office to try and resolve this matter. I have spoken to XXXX XXXX and he refused to help me and actually ( on a recorded line ) was rude and disrepectful to me. He threatened to end the call with no resolution. I asked him why would he not consider to take the {$10000.00} that I paid out of my own money and apply the {$300.00} plus payment and the rest to principal and he REFUSED. That was my money that was paid ; it should be up to me where my money goes. XXXX XXXX also threatened me with negative credit bureau reporting during the call. I will NEVER use onemain financial again for anything I need. If you check my records I was a great paying customer as well. It's a shame that someone is treated so poorly over such a small amount of money. I want something to be done about the way I was treated but my main goal is to have that {$10000.00} reapplied to include my XXXX payment. As of now they are harassing me telling me I am delinquent when I am NOT. 
Thank you for your time and attention to this matter. 
XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation