Consumer complaint received 2023-10-03
Company: Westlake Services, LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
I am writing to file a formal dispute and request an urgent investigation into the egregious actions committed by American Car Center and Westlake Portfolio Management, which have had a profoundly detrimental impact on my financial well-being and personal life. I firmly believe that their actions represent a flagrant violation of numerous provisions within the Consumer Financial Protection Bureau 's ( CFPB ) codes and federal laws. Specifically, I wish to highlight the following sections that apply to my dispute:1. Failure to Notify Customers and Employees ( CFPB Regulation X ) : ** American Car Center 's sudden closure on XXXX XXXX, without notifying its customers or employees is a clear violation of CFPB Regulation X, which mandates proper notification of such actions to mitigate potential harm to consumers. This lack of notification left me and other customers unaware of vital information concerning our lease/loan agreements. 
2. Failure to Provide Required Disclosures ( CFPB Regulation Z ) : Both American Car Center and Westlake Portfolio Management neglected to provide the essential disclosures required when a lease/loan is transferred, in direct violation of CFPB Regulation Z. These disclosures are critical to empowering consumers to make informed financial decisions.3. Deceptive Acts ( CFPB Regulation V ) : Westlake Portfolio Management 's deceptive email practices, wherein they impersonated American Car Center in their correspondence XXXX XXXX XXXX XXXX XXXX followed by admissions of their true identity, constitute a series of deceptive acts, explicitly prohibited under CFPB Regulation V.4. Cancellation of Warranty Coverage without Remediation ( CFPB Regulation M ) : Westlake Portfolio Management 's unilateral cancellation of my limited warranty coverage, without offering an alternative or refund, directly contravenes CFPB Regulation M, which mandates transparency and fairness in consumer credit contracts. The original agreement with American Car Center included a commitment to address vehicle issues, which they upheld in the past.5. Failure to Provide Loan Documents ( CFPB Regulation B ) : American Car Center and Westlake Portfolio Management 's refusal to provide requested loan documents, offering only a payment history instead, is a blatant violation of CFPB Regulation B, which obligates creditors to provide requested credit information promptly.6. Failure to Provide Notice of Credit Reporting ( 15 USC 603 ) : Westlake Portfolio Management failed to provide me with proper notice regarding their intention to report my credit information, as required by the Fair Credit Reporting Act ( 15 USC 603 ). Their sudden reporting in XX/XX/2023 resulted in a significant and unwarranted XXXX drop in my credit score, causing severe financial hardship. .Thank you for your prompt attention to this grave matter. I eagerly await a resolution that will rectify the injustices I have faced and provide much-needed relief from the hardships caused by American Car Center and Westlake Portfolio Management XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation