Consumer complaint received 2023-11-17
Company: Ocwen Financial Corporation
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My mortgage company has been reporting my mortgage loan as past due to all major credit reporting agencies in error for the past eighteen months from XX/XX/XXXX, through the current date. I have made numerous attempts to get them to correct this issue, but the company refuses to do so. They continue to believe that they are reporting accurately. I have requested the company provide evidence that would validate why they believe that my loan is past due, but they can not produce any information that would support their reason for doing so. I have forwarded the proof that I have to the mortgage company to show evidence that they are reporting my loan in error, and they still refuse to correct this issue. This issue has totally ruined my credit history and has taken a toll on my health. This mortgage company is a lender who has been suspected of violating residential lending laws and consumer protection rules. The company has been sued by a mortgage holder for inflating property inspection fees for defaulted loans, and this is what they are doing to me as well. They have also been opposed by a group of attorneys general for charging excessive and unnecessary fees for online and phone payments. This company has assessed a {$1400.00} fee to my loan due to me being persistent in getting this issue resolved, which is totally unfair to me for being concerned about my mortgage. PHH Mortgage Services has mishandled my loan and breached their duty to maintain my loan in an accurate manner. 

My mortgage is one of my greatest assets, and I take pride in my home. I am so disgusted with my mortgage company for refusing to resolve this issue that has caused me a great deal of intentional emotional distress. I hired an attorney to resolve this issue, but he seems to be giving me false hope. 

My co-owner filed for XXXX XXXX bankruptcy on XX/XX/XXXX. At that time, Ocwen Loan Servicing was the lender for my mortgage loan. After the bankruptcy was filed, Ocwen Loan Servicing stopped recording due dates on my loan, which is the start of what has caused issues on my loan. Ocwen Loan Servicing knew that my loan was in the process of being transferred to a new lender, which is now PHH Mortgage Service. My loan was transferred to PHH Mortgage Service on XX/XX/XXXX, ( Exhibit 1 ) while still in an active bankruptcy. Upon acquiring my loan, PHH never reviewed my loan for accuracy and assumed my loan as it was. My loan with PHH was to begin on XX/XX/XXXX, but PHH documented that my loan was due for XX/XX/XXXX, which was inaccurate. I have enclosed my bank statement to show that the XX/XX/XXXX, payment was paid to the previous lender, Ocwen Loan Servicing, and my first payment due XX/XX/XXXX, was paid to PHH. ( Exhibit 2 ) PHH Mortgage Service would not correct any errors while the loan was in an active bankruptcy. When it was time for my XX/XX/XXXX, payment, PHH once again documented that my loan was due for XX/XX/XXXX, which is the start of a two-month error. My loan has been processed in error from XX/XX/XXXX, through the current date, due to a due date error that was overlooked and never corrected when PHH first acquired my loan from Ocwen Loan Servicing on XX/XX/XXXX. The bankruptcy was paid in full in XX/XX/XXXX, and discharged on XX/XX/XXXX. ( Exhibit XXXX ) After the bankruptcy was XXXX on XX/XX/XXXX, PHH immediately started reporting my loan as past due. ( Exhibit 4 ) I mailed a certified letter to PHH concerning this issue, but the issue was not resolved. I received a response letter from PHH stating that my loan was due for XX/XX/XXXX, which is incorrect. ( Exhibit 5 ) Due to the two-month due date error in XX/XX/XXXX, the loan was in bankruptcy and was never corrected, which is the reason why my loan is in default. ( Exhibit 6 ) However, {$550.00} was in a suspense account where PHH took the liberty to apply {$180.00} from the suspense account balance and applied it to the principle to secure a payment for the XX/XX/XXXX, payment. I also submitted a payment in the amount of {$630.00} for the XX/XX/XXXX, payment, making two payments being applied to the loan for the month of XX/XX/XXXX. ( Exhibit 7 ) As of today, PHH is still reporting my loan as 30-days past due, which is still incorrect. If the XX/XX/XXXX due date errors are corrected, my loan should reflect a current status. I have enclosed a payment history to show that all payments were made. ( Exhibit 8 ) I also forwarded this information to PHH Mortgage Service, but they refuse to accept accountability for their error, which is keeping my loan in a past due status with PHH and all national credit reporting agencies.

I am in great need of assistance, and I pray that you can assist me in this matter. I have enclosed the evidence that I have to prove that PHH Mortgage Service has reported my loan inaccurately to all major credit agencies. Anything you can do to assist me will be greatly appreciated. 


Respectfully, XXXX XXXX ( XXXX ) XXXX XXXX Owners : XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX, TX XXXX XXXX Loan # XXXX PHH Mortgage Services XXXX XXXX XXXX XXXX XXXX XXXX Fl. XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation