Consumer complaint received 2023-05-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Unexpected or other fees

Complaint:
I don't have ANY accounts with Bank of America. The last account I had was closed by Bank of America in or around XXXX. I receive today, XX/XX/XXXX that two prepaid cards were opened in my name. Sources that have all the information they need to impersonate me are : 1 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, XXXX  XXXX, CO XXXX ( Divorce documents, tax returns, social security cards for me and my XXXX old child, etc. ) they terminated me XX/XX/XXXX and appear to allow people in the homeless community of XXXX  XXXX with the assistance of the XXXX XXXX XXXX to sleep in my formerly rented room. 2 ) The XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX, CO XXXX who uses a master key of XXXX XXXX  while being paid as front desk clerks to enter my apartment against lease terms, and I had a flash drive stolen with tax returns, social security documents, and ibuprofen that was supposed to serve me after a XXXX XXXX. I ended white knuckling through the pain when I came up 5 pills short. Such good millionaire tax exempts who do everything not to ensure their " dependents '' get their determinants of health. My military medical records were also left at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, so anyone could really do a number pretending to be me. Only at times like these do I get a chance to know how close I am to XXXX  because of the lack of professionalism and common sense of the people of my past, including my only family who were the ones who took my military medical records out of XXXX XXXX in the first place, XXXX XXXX XXXX ( step-mother ). Bank of America has confirmed there is an open account with them in may name despite them refusing to employ me between XXXX when I was trying to pay off my legitimate credit card with them. They opted to give me my first credit downgrade instead, and now I really don't care what they think of me after they opened two new credit cards on an account I didn't open 10 years later after I've gone homeless because of people not doing their jobs like them. 

I called the number of ( XXXX ) XXXX on the two notices saying there are prepaid cards in my name with account numbers ending in XXXX and XXXX. The people at that number seemed to be fraudulant ; so they were told to XXXX when they refused to tell me what accounts were opened in my name and when ; the current caller refuses to tell me when the current account was opened too. So, I could narrow down who used what information from XXXX XXXX or The XXXX XXXX XXXX. So, I am enlisted you to help me. I am now waiting at the online number of ( XXXX ) XXXX for her to " further confirm my account details, '' and already it's been longer than one would expect from such an irate caller as I am right now. You should know, the silver lining is that the XXXX  XXXX XXXX XXXX sent me a XXXX  threat telling me they could take all the money in any accounts with my name and social security number. So, any identity theft people will end up paying my child support and potentially tax debts for me, which will make me laugh considering I am unemployable because companies like Bank of America apparently did nothing to protect my privacy after all the work I did to ensure I was XXXX  or XXXX  to near XXXX  again. My three credit bureau accounts were put on a fraud alert.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation