Consumer complaint received 2021-09-13
Company: AES/PHEAA
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
To : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Regarding : Fedloan Servicing account Dear Complaints Services, It has come to my attention, Fedloan ; the student loan servicing program is inaccurately reporting and recording my student loan data, balances, payments, and history. I have brought these inaccuracies to the attention of Fedloan servicing, but have been unsuccessful with corrections. I am writing this correspondence to record a formal dispute and to ask that you help me to correct my student loan history and credit reports. 

My record of history with Fedloan and entry the Public Service Loan Forgiveness Program : I have worked in XXXX XXXX for 16.7 years I was approved for the Public Service Loan Forgiveness Program beginning XX/XX/XXXX. 
I was approved for Income Based Repayment for the following years : XXXX, XXXX, XXXX I was approved for the Public Service Loan Forgiveness program for the following years : XXXX, XXXX, XXXX The U.S. Department of Education transferred my Federal loans over the years. My oldest correspondence was an email dated : On Wednesday, XX/XX/XXXX, XXXX PM, FedLoan Servicing XXXX wrote : WHY WE ARE CONTACTING YOU The U.S. Department of Education is transferring some or all of your federally owned loans serviced by XXXX  to FedLoan Servicing . 

At the instruction of, Fedloan Servicing, I began a Consolidation Loan. With the promise of a streamlined process, lower interest rates, lower payments, and an effortless payment process, since I was in the Public Service Loan Forgiveness Program. My only downfall, advised by the consolidations division, was losing my 6 months grace period for my XXXX XXXX with XXXX, but I agreed with continuing in repayment status. I consolidated XX/XX/XXXX. 

I was provided the following History regarding my nine loans : Loan Sequence XXXX, XXXX each had nine qualifying payments in the Public Service Loan Forgiveness Program, and each sequence loan estimated eligibility date for relief was XX/XX/XXXX. Loan Sequence XXXX had XXXX payments and loan estimated eligibility date for relief was XX/XX/XXXX. 

In XX/XX/XXXX, I was in the process of updating my Public Service Loan Forgiveness Program application and sending in my Income verification, as I have done yearly and I discovered multiple discrepancies. My documents and records do not match what XXXX is recording and reporting to creditors. I contacted XXXX and once again a service agent advised, submit my normal applications and the errors would be corrected. This same remedy was communicated to me in prior years. This damage has caused me to be disqualified for a home purchase in XXXX. In addition, extending my loan periods. 

On XX/XX/XXXX, I was provided the following History regarding my XXXX loans : Loan Sequence XXXX, XXXX, each had 71 qualifying payments in the Public Service Loan Forgiveness Program, and each sequence loan estimated eligibility date for relief was XX/XX/XXXX. Loan Sequence XXXX, XXXX had 53 payments and loan estimated eligibility date for relief was XX/XX/XXXX. 

On XX/XX/XXXX, I checked the Fedloan website to obtain my account information. The website records the following : Loan Sequence XXXX, XXXX, each had 71 qualifying payments in the Public Service Loan Forgiveness Program, and each sequence loan estimated eligibility date for relief was XX/XX/XXXX. Loan Sequence XXXX, XXXX had 53 payments and loan estimated eligibility date for relief was XX/XX/XXXX.

Company response to consumer: Closed with explanation