Consumer complaint received 2023-12-22
Company: NAVY FEDERAL CREDIT UNION
State: DC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Dear Navy Federal Credit Union Per 15 USC 1681 ( a ) Accuracy and fairness of credit reporting. This relating to late reporting, inaccurate reporting data to XXXX Per 16 CFR Part 660 The Furnisher Rule is a regulation that requires furnishers of information to credit reporting agencies ( CRA ) to provide accurate information and to investigate and correct any disputed information. Accuracy means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer correctly : Payment was made XX/XX/XXXX payment post XX/XX/XXXX in amount {$190.00} New Balance XXXX available credit {$200.00} Closing statement date XX/XX/XXXX showed my balance XXXX you reported to XXXX XX/XX/XXXX balance {$190.00} you did not report correctly I used the XXXX card after XX/XX/XXXX so why did you report the new balance on XX/XX/XXXX? Also, you reported credit usage 98 % inaccurate, XXXX score has decreased by XXXX points as result of your unfair credit reporting, you reported the payment summary data unavailable I pay you every month. Why Navy Federal Credit Union you are reporting Late to XXXX and inaccurate information on my credit report per 16 CFR Part 602 Fair and Accurate Credit Transactions this is unfair. Errors in a report can result in denial of those benefits or higher costs. ( see attachments ) Dear XXXX As Consumer reporting agencies you have assumed a vital role in assembling and evaluating consumer credit The banking system is dependent upon you for fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods it also undermine the public confidence which is essential to the continued functioning of the banking system. Per 15 USC 1681 ( a ) Accuracy and fairness of credit reporting this relating to my XXXX XXXX XXXX XXXX XXXX with Navy Federal Credit Union the data reported for XX/XX/XXXX shows balance in the amount {$190.00} the information is, in fact, inaccurate on my consumer report from XXXX payment was made XX/XX/XXXX payment post XX/XX/XXXX in amount {$190.00} New Balance XXXX available credit {$200.00} ( see attachment A ) also according to XXXX 99 % credit usage for my secured credit card rewards visa in the amount {$190.00} this inaccurate ( see attachment XXXX ) also my credit XXXX score has decreased by XXXX points as result of your unfair credit reporting also Navy Federal Credit Union refused to report my payments as Paid as agreed please update please see all attachment per XXXX XXXX Notice to Opt Out from Navy Federal Credit Union was submitted in XXXX to Opt Out of credit utilization along with the disclosure of nonpublic personal information to a nonaffiliated third party so why are you reporting my balance XXXX you are a nonaffiliated third party a consumer have Continuing right to opt out. A consumer may exercise the right to opt out at any time. XXXX you have legal obligation under the Fair Credit Reporting Acts to report accurate information Its all about accuracy and integrity do the right thing. ( see attachments )

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation