Consumer complaint received 2023-09-16
Company: WELLS FARGO & COMPANY
State: NE
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Consumer Financial Protection Bureau XX/XX/XXXX www.consumerfinance.gov Complaint Number : XXXX, this one is closed Reference Wells Fargo Update on Wells Fargo They have sent me all my bank statements, some savings statements, all my brokerage statements and no credit card statements. I have been able to put together a rather large spread sheet of all activity on all my accounts from the time I left for XXXX  to when I came back home. XX/XX/XXXX till XX/XX/XXXX. 
My sister in law did indeed clean me out of all my money. 

Checking acct {$4500.00} Savings acct {$11000.00} IRA acct {$36000.00} Roth acct {$11000.00} All of it is gone now and all of it was in WF banks. This is not counting the {$9000.00} she has outstanding on my credit card. It is not my money so I did not lose anything there but my credit rating. It has been turned into collections and has affected my ratings. I not find it impossible to buy a car. My social security was delayed for a while as they went over this too. They withheld two months in payments from me as punishment for my sister taking the social security checks that SSA sent to my checking account the whole time I was gone. Their mistake and I am disputing the whole deal at this time with them. 

Wells Fargo has written me back and I have the letters from them, that they can not come up with the power of attorney forms for any of the accounts. They did find the first three pages of the POA for checking but not the signature page. They have nothing to authorize them to give my sister in law access to my accounts. How could all this have gone on and no one noticed what was going on with the different accounts. I thought they kept an eye on everything to catch the non-normal transactions on all the accounts. 

To me that means they do not have any documentation for giving my sister in law my money from my accounts. That means she should not have had been able to use my credit card for personal use, use my checking for personal use or pay her bills, been able to transfer money from my brokerage account to herself, pay her XXXX bill every month, pay for XXXX membership or her XXXX membership, take the social security checks from my account that SSA accidently sent to my account for a total of {$160000.00}. She wrote hundreds of checks to herself and much more. All documented with the bank statements. Then with the letters from WF themselves saying they do not have any POAs it seems to me they are liable for all this. Should they be paying me back my money they let someone take out of my accounts over the years I was gone? I am XXXX now and on social security living in an apartment. I saved my money before going to XXXX and expected to have something when I got out. I come home to see that all this has happened and WF did not protect me. 

Please tell me what I should do or what you can do on this. I am very disappointed in WF. I used to XXXX for them and they XXXX  up bad on this. They will not even give me my credit card statements to look at as some attorney outside of WF has the account now and working on it. I hope they are going after my sister in law but no one from anywhere has called me for information on how to find her.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation