Consumer complaint received 2023-10-12
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CT
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I noticed an account on my credit reports from a company called CAPITAL ONE that I had no business relationship with. CAPITAL ONE was attempting to collect on a an alleged debt in the amount of {$940.00}. I have had my identity stolen and sent CAPITAL ONE a letter via certified mail XXXX, XXXX  notifying them about this fraudulent account including a copy of my Identity Theft report asking them to please delete the fraudulent account from my credit reports. I also disputed this fraudulent CAPITAL ONE account with the credit bureaus. CAPITAL ONE however continued reporting this fraudulent CAPITAL ONE account with the credit bureaus. I noticed CAPITAL ONE still reporting this fraudulent CAPITAL ONE account with the credit bureaus after I notified them about the identity theft. I then sent CAPITAL ONE a DEBT VALIDATION LETTER via certified mail XXXX, XXXX  requesting the agreement between CAPITAL ONE and myself and the original application for the account. CAPITAL ONE violated the XXXX  XXXX XXXX. XXXX ( XXXX ) by failing to provide the evidence requested after being notified about the identity theft. XXXX  XXXX XXXX. XXXX ( XXXX ) states .... a business entity that has provided credit to, provided for consideration products, goods, or services to, accepted payment from, or otherwise entered into a commercial transaction for consideration with, a person who has allegedly made unauthorized use of the means of identification of the victim, shall provide a copy of application and business transaction records in the control of the business entity, Pursuant to the XXXX  XXXX XXXX. XXXX ( XXXX  ) CAPITAL ONE was required to cease collection efforts until the alleged debt was validated but failed to do so. CAPITAL ONE continued reporting the alleged debt to the credit bureaus in its attempts to collect on the alleged debt thereby violating the XXXX XXXXXXXX XXXX. XXXX ( XXXX ). I saw the fraudulent CAPITAL ONE account XX/XX/2023 on my credit reports. I then sent CAPITAL ONE a FAILURE TO RESPOND letter via mail XX/XX/2023. CAPITAL ONE violated the XXXX XXXXXXXX XXXX. XXXX ( XXXX ) In its attempt to collect on an alleged debt by falsely representing the character, amount, or legal status of any debt. CAPITAL ONE violated the XXXX XXXX XXXX. XXXX In their attempts to collect on the alleged debt by collecting an amount that was not expressly authorized by an agreement creating the debt or permitted by law. CAPITAL ONE violated the XXXX XXXXXXXX XXXX. XXXX ( b ) by not ceasing collection efforts until the debt was validated. Case law is well settled that reporting an alleged debt to the credit reporting agencies is " an attempt to collect on a debt ''. Pursuant to the XXXX  XXXX XXXX. XXXX ( XXXX ) CAPITAL ONE was required to cease collection efforts until the alleged debt was validated but failed to do so. CAPITAL ONE continued reporting the alleged debt to the credit bureaus in its attempts to collect on the alleged debt thereby violating the XXXX  XXXX XXXX. XXXX ( XXXX ). Additionally, CAPITAL ONE FAILED TO RESPOND to the DEBT VALIDATION LETTER within XXXX days causing me to send a CAPITAL ONE letter via certified mail XX/XX/2023. CAPITAL ONE violated the XXXX XXXXXXXX XXXX. XXXX by not validating the alleged debt within XXXX days. I saw the fraudulent CAPITAL ONE account XX/XX/2023 on my credit reports and it is still there as of this filing.

Company response to consumer: Closed with explanation