Consumer complaint received 2022-12-02
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I refinanced 6 properties in XX/XX/2022 to finalize my divorce settlement. I discovered that Wells Fargo took money at time of closing for tax bills and to pay the premium cost for the property insurance with XXXX. Wells Fargo took over {$9000.00} at time of closing but failed to pay my property taxes which caused a lien on my property and failed to pay my insurance premium which caused my insurance to lapse and my insurance company is not willing to reinestate my policy resulting in my insurance record to forever be tainted and will increase my cost for insurance for ever! Wells Fargo failed to pay taxes and insurance premiums on 3 other properties that I refinanced with them even though they took almost {$30000.00}! I have attempted to contact someone from Wells Fargo to help remedy this and the other issues since XX/XX/XXXX, when i became aware of their failure to pay, but NO ONE HAS CONTACTED ME TO DATE for the taxes that were not paid for my home or the insurance premium that was not paid. The first time i received contact from anyone from Wells Fargo was XX/XX/2022... 22 days after I called and brought the issues to multiple employees while being ignored I refinanced 6 properties in XX/XX/2022 to finalize my divorce settlement. I discovered that Wells Fargo took money at time of closing for tax bills and to pay the premium cost for the property insurance with XXXX. Wells Fargo took over {$9000.00} at time of closing but failed to pay my property taxes which caused a lien on my property and failed to pay my insurance premium which caused my insurance to lapse and my insurance company is not willing to reinestate my policy resulting in my insurance record to forever be tainted and will increase my cost for insurance for ever! Wells Fargo failed to pay taxes and insurance premiums on 3 other properties that I refinanced with them even though they took almost {$30000.00}! I have attempted to contact someone from Wells Fargo to help remedy this and the other issues since XX/XX/XXXX, when i became aware of their failure to pay, but NO ONE HAS CONTACTED ME TO DATE for the taxes that were not paid for my home or the insurance premium that was not paid. The first time i received contact from anyone from Wells Fargo was XX/XX/2022 ... XXXX forced to hold while employees transfer me for 5 sometimes 6 hours at a time. The employee contact me on XX/XX/2022 only after I filed a complain with the CFPB but he stated he was only able to help me with that specific complaint and not the other properties or bills that were unpaid. That is why I am filing a complaint for each property that Wells Fargo took money from me but failed to pay the bills causing liens on my properties, public embarrassment due to tax auction signs on my front lawn, attorney fees, loss of property insurance, increase of property insurance for all 7 of my properties which is a huge issue as I rely on my rental incomes to survive and an increase of $ XXXX {$600.00} per policy every year for the next 45 years will cost me upwards of {$160000.00}! Wells Fargo does not seem interested in fixing their mistake even though they have sent me a letter admitting they are at fault! I am being forced to hire an attorney because Wells Fargo has no intention, made absolutely no attempt to fix the major problems they caused!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation