Consumer complaint received 2022-03-08
Company: U.S. BANCORP
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
XXXX of 2021, I contacted US Bank to get help with turning off withdrawals as bills were about be withdrawn and my assistant lost the pay checks and they have to be recut, and unfortunately unemployment had not been reinstated due to the unlawful cut off of payments. I had asked for solutions because I did not want to overdraft. In XXXX, I had become severely ill which has slowed down my functions, which I explained to them. 

XXXX XXXX, My account had become severely overdrawn and I needed help. I spoke with corporate via XXXX then a phone call. They were able to connect me to the local Regional Manager. My XXXX  account historically has never been allowed to surpass {$300.00} in overdraft before it declines transactions. My business account was different, It never exceeded {$1200.00}. I spoke with the Regional Manager, whom I explained my situation to that occured as a result of the pandemic. She proceeded to belittle me and tell me how to spend my money. I have auto order supplies for my business from XXXX, and she said if I watched how I spent my money and not shop so often. I stopped her right there because I was not calling a financial advisor, I needed a resolution to my issuer after trying to get help for 3 weeksr. I tried to do all the right things so I would not end up here. I focused on why the call is needed and trying to resolve the overdraft fees. She did have the fees removed, However someone changed my account type. 

In XXXX, I over drafted by one transaction due to a hold that was supposed to be released. With in 24 hours, I not only had over draft fees, I saw new fews that I have not seen ever on my account for over a decade. I did not know when I went to deposit another check, and found that my account was over drafted, again. This time I was being charged returned check fees on top of NSF fees. Every payment they rejected cost me {$72.00} in fees to US Bank, and then of course my billers charged me returned check fees 38 totally each rejection fee of {$110.00}. My accounts also supposed the {$300.00} threshold and I had turned off the option to allow over draft. Of course this time, they would not help me. I figured I could just hang tight since I had guaranteed money coming. Unfortunately, US bank Closed b both my accounts In XX/XX/2021. I only found out they were closed because the remained off my EILD which was going to help get back on my feet was rejected by US Bank on XXXX XXXX. Unfortunately, I still am waiting for the funds, since it auto restarts the process when banks reject. I was also finally going to receive Unemployment, But the same week as the loan, They tried to deposit and it was rejected. This issue raised red flags which them pushed my SBA loan and PUA in to fraud alert. Now again, I am still not well. It is now XX/XX/XXXX, I am still waiting for funds to get re-dispursed with no income and no money to pay bills or buy food as a result of someone changing my account type with out my permission at US Bank. I am unable to get the last 3 months of statements, which I have requested

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation