Consumer complaint received 2023-12-22
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Hello my name is XXXX XXXX. I've already submitted a complaint with CFPB before for this same charges. The reason my claim was denied was they claimed the transaction were not unauthorized. With that said if I had made the purchases as they claimed where is said merchandise and or services provide? I've never received the electronics music legal advice or advertising they they were supposed to be for. I've XXXX  and have tried to get a hold of the multiple merchants that have charged my card. If they have the contact information or have been able to make contact with these merchants I would like their information so I may contact them myself. So since my chargers have been denied for being unauthorized I need to be able to understand where all this money went!!! That money was for me to move in somewhere as a result of their unethical tactics to keep the measly pennies compared to the profit this company makes a year XXXX XXXX XXXX XXXX XXXX  for being homeless and not being able to provide a stable environment. I have attached the original complaint to show how this account was obviously taken advantage of in one way or another. I also have previously explained that my backpack was stolen out of my car with ALL my information! Wells Fargo aren't the only account of mine that was hacked at this time. I had also thought I was doing some online shopping but after I put in all my information and hit send it went to a completely different website and wasn't able to find it again! I haven't been given a credible response or reason for why they deny my claim. Attached is my original complaint! I noticed that several international transactions had occurred within a XXXX span of a new account that was just opened less than a month beforehand. The response I got was that there was no sign of fraud because after I called the card in stolen no one tried to use it. Whoever stole my backpack got all my information hacked into everything of mine XXXXXXXX XXXX mobile and stole from all of my accounts Wells Fargo is the only one that is denied my claim and then went ahead and closed my accounts After further review the services or items attched to the charge i have no knowledge of and never received anything from any of them. There are XXXX international transactions from XX/XX/XXXX to XX/XX/XXXX Here are the merchandisers and transactions that were unauthorized from : XXXX XXXX XXXX : XXXX XXXX XX/XX/XXXX {$27.00} XXXX XX/XX/XXXX {$40.00} {$67.00} XXXX XXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$58.00} XXXX. XX/XX/XXXX. {$69.00} {$120.00} XXXX XXXX XXXX XXXX : XXXX XXXX. XX/XX/XXXX. {$27.00} XXXX. XX/XX/XXXX. {$97.00} XXXX. XX/XX/XXXX. {$73.00} XXXX. XX/XX/XXXX. {$100.00} XXXX. XX/XX/XXXX {$36.00} XXXX. XX/XX/XXXX {$36.00} {$380.00} XXXX XXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$64.00} XXXX. XX/XX/XXXX. {$27.00} XXXX. XX/XX/XXXX. {$130.00} XXXX. XX/XX/XXXX. {$54.00} XXXX XX/XX/XXXX. {$40.00} XXXX. XX/XX/XXXX. {$100.00} XXXX. XX/XX/XXXX. {$97.00} XXXX. XX/XX/XXXX. {$36.00} {$600.00} XXXX XXXX XXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$40.00} XXXX. XX/XX/XXXX. {$40.00} {$80.00} XXXX XXXX XXXX XXXX XXXX XXXX. XX/XX/XXXX. {$27.00} XXXX. XX/XX/XXXX. {$97.00} {$120.00} XXXX XXXX XXXX : XXXX  XXXX. XX/XX/XXXX {$71.00} XXXX. XX/XX/XXXX. {$27.00} {$99.00} XXXX XXXX XXXX : XXXX XXXX. XX/XX/XXXX. {$51.00} XXXX. XX/XX/XXXX. {$27.00} {$78.00} XXXX XXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$130.00} XXXX. XX/XX/XXXX. {$54.00} XXXX. XX/XX/XXXX. {$70.00} XXXX. XX/XX/XXXX. {$72.00} XXXX. XX/XX/XXXX. {$76.00} {$400.00} XXXX XXXX XXXX XXXX : XXXX XXXX. XX/XX/XXXX. {$58.00} XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$70.00} XXXX XXXX XXXXXXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$100.00} XXXX. XX/XX/XXXX. {$40.00} {$140.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XX/XX/XXXX. {$100.00} XXXX. XX/XX/XXXX. {$130.00} {$240.00} XXXX XXXX XXXX : XXXX XXXX XXXX XXXX. XX/XX/XXXX. {$100.00} XXXX. XX/XX/XXXX {$64.00} {$170.00} XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX. XX/XX/XXXX. {$110.00} XXXX. XX/XX/XXXX. {$74.00} {$180.00} total amount was {$2800.00} since I was a brand new account holder they had no idea what my spending habits or what I spent money on there for these transactions should have been flagged from the very beginning. international transactions every single one of them and they do not want to refund my money they closed my account and told me to go kick rocks. 
As you can see every transaction is over seas and have never been given an answer is to why my a wasn't flagged or something for such a new account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation