Consumer complaint received 2023-04-15
Company: Firstsource Business Process Services, LLC
State: FL
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
hello i'm sorry i have to make this complaint. i'm getting mailed from the ceditor : XXXX XXXX XXXX ( XXXX ) Account name : XXXX XXXX XXXX Account # XXXX Account balanceXXXX i have a issue with that statement and i got mailed from the department name is One advantage.LLC XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX phone # XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX as of XX/XX/XXXX i owe:XXXX between XX/XX/XXXX and today. XXXX the next one is : XXXX XXXX  XXXX XXXX XXXX ) XXXX as of XX/XX/XXXX i owe:XXXX between XX/XX/XXXX and today. XXXX and then got mail saying that send from correspondence to : One Advantage.LLC XXXX XXXX XXXX XXXX XXXX XXXX La XXXX XXXX that my Total due:XXXX i have no idea where this is coming from because i was in XXXX  XXXX  where i was send from XXXX XXXXXXXX Court house from my judge that send me to that facility to complete my situation because i had a XXXX XXXX XXXX and it is for free the XXXX  XXXX  was free no charge. i dont understand why did i get this amount that i owe when i was XXXX XXXX XXXX XXXX XXXX that i couldn't go no where at all. and i dont have no medical insurance i told the facility that so why would i be charged for something i have no access to that makes no sense at all. i was never informed about me having to pay XXXXXXXX XXXX XXXX when i was send there from the XXXX XXXX XXXX XXXX never informed me they said they would take in charge of everything. the XXXX i was in was called XXXX XXXX  XXXX XXXX XXXX XXXX XXXX, Florida XXXX Phone ( XXXX ) XXXX Fax ( XXXX ) XXXX that's where i was at from XX/XX/XXXX till my discharge end XX/XX/XXXX so how is that possible i was never told anything about paying anything because it was free from the judge of XXXX XXXX XXXX HOUSE that's illegal for them to charge me with out letting me know about this situation. im not understand at all i shouldn't pay for my time being in there facility at all i signed papers but it was never stated that i was my discharge from XXXX XXXX to XXXX XXXX XXXX but i was still continuing going to XXXX XXXX for my treatment because the judge told me i still needed to go there for treatment and im still XXXX XXXX  XXXX XXXX thats the XXXX  XXXX  court house. so there no need for me to owe any money to this department called one advantage and i keep getting harassed by them taht i have till XX/XX/XXXX to pay up. no that impossible im still going to XXXX XXXX there still giving me treatment there and i remember when someone working there stated that if im still in XXXX XXXX  and i said yes to them because at first they had me as like i was not there and im pretty so they missed up on my paper for them to charge me this bill when i was still XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. and the XXXX XXXX is a free on the state of Florida program people that have problems with XXXX. this is so unprofessional for the XXXX XXXX XXXX to be charging me this. i have nothing to do with this bill no one every told me i had to pay and it stated as a check up no my judge clearly told me this is a program i needed to stay in to be well taking care of so i shouldn't be paying this bill out of my pocket i have nothing to do with this and if you need anymore information about the situation i would be glad to give you more informationabout my situation. i would be waiting for you guys respond. thank you for letting me explain the situation.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation