Consumer complaint received 2021-04-05
Company: General Motors Financial Company, Inc.
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Thank you for your response to my CFPB Complaint. However, your response has raised more serious questions that I demand a full investigation into, as the errors here and potential violations of the FCRA and the Fair Billing Act are egregious and seriously damaging to my credit worthiness. 

First and foremost, let me reiterate, when I returned the vehicle to XXXX XXXX XXXX I was ASSURED by our salesperson whom we have purchased several GM cars over the years, that our car was in excellent shape and we would not have any other liabilities. Naturally, as this is not my first time leasing, I did expect to be notified should something not go as planned or if I had any monies owed. 
In your response, you state that on XX/XX/2019, GM Financial mailed the final bill to me. This right here, is frankly where this whole thing likely fell apart. I moved on XX/XX/2019 to my new address of XXXX XXXX XXXX XXXX Im sure, that if you check the mailing address, you did not mail me that final statement or any subsequent statements to my address of XXXX XXXX XXXX Ct XXXX I have proof, escrow documents and property records, that support my statement that I bought and moved in XX/XX/2019. This detail here, explains why I never received any final statement. 

As you know, the fair credit reporting act requires that you properly notify a consumer that an adverse action may be taken against his or her credit report, and based on the facts you laid out, I was never in receipt of the disclosure as required by state and federal consumer protection statutes. 

Frankly, I am not interested in arguing federal statutes with you, I am a customer of GM Financial and a lifelong buyer of XXXX Cards. My husband has a GM, I drive GM and my children drive GM. I enjoy the experience of buying cars at my local XXXX XXXX dealer, and really see this whole thing as a giant error that is now causing me serious credit damage, which is translating into tens of thousands of dollars of hard costs since this credit damage is rendering me unable to refinance my mortgage to take advantage of the low mortgage rates available today. 

I am not sure of my obligation to inform you of my new address, as I had considered our relationship closed when I returned the vehicle in XXXX of 2019, and again, was assured by our salesperson at XXXX XXXX that no further costs would be necessary. I am a diligent consumer. I pay my bills and have no problems accepting responsibility for my errors, however, in this circumstance, I certainly hope you can see the unfairness of the situation. It is not my intention to engage in a pejorative stance with you, I am hoping you can see the error here, and remove/retract the negative items you have reported on my credit report in time for me to still take advantage of the low interest rates currently available. Should I continue to be damaged unfairly by this incorrect, unfair, and misleading credit reporting, I will have no choice but to pursue all legal remedies available to me, including the filing of a formal lawsuit against GM Financial to hold you responsible for the tens of thousands of dollars in damages I will have suffered by your error, and failure to act and correct your errors when formally notified of such. Thanks in advanced for your cooperation.

Company response to consumer: Closed with explanation