Consumer complaint received 2024-01-10
Company: WELLS FARGO & COMPANY
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XXXX I had a transaction for check number XXXX I wrote In the amount of XXXX for rent payment on the 3rd post to my account, I had funds in my Wells Fargo savings that Id transferred in the amount of {$1100.00} to cover the check transaction at the time through my Wells Fargo app which it had posted immediately on XX/XX/XXXX. Another transaction for {$85.00} my XXXX  account payment then posted to the account on this day XX/XX/XXXXXXXX  in which I deposited {$100.00} cash into the ATM to cover the transaction. I also noticed a credit reversal for a claim i had submitted on XX/XX/XXXX posted to the account in the amount of {$150.00} in conjunction with this. I then called Wells Fargo at XXXX XX/XX/XXXX and had to resubmit the claim due to missing information they needed and the claim was reopened fir that amount. At the end of the day after my ATM deposit I had a negative balance according to my receipt received of ( {$130.00} ). In accordance to Wells Fargos banking policies I would have until end of day on XX/XX/XXXX to subside the balance due to the grace period policy the bank has put in place for customers. This is not the case today XX/XX/XXXX I woke up to check my account and saw that the check of {$1100.00} posted XX/XX/XXXX that Id transferred funds specifically for in the amount of {$1100.00} between my checking and savings had been kicked back out of the account and I was assessed a fee on a transaction rather that was posted days before and where money was transferred to cover the transaction at the time. I have receipts between time to show that I had a positive or even balance as well. There was no reason an overdraft fund should have been assessed in this particular transaction besides that Wells Fargos technology severely lacks in real time causing real issues for long time customers like myself. Furthermore the facts with the check being kicked out and Wells Fargo not adhering to their own policy with the extra day grace period giving me until end of day today to overcome and negative issue in my checking of the leftover balance of the ( {$130.00} ) poses an even bigger issue and by not following their own policies generates concerns of federal laws not being adhered to by the bank ur further more has caused me the stress and XXXX  of the check being returned to my landlord not only which will cause the trickle down of receiving a 5 day notice of eviction to pay it quit but also fees associated with the returned check and administrative costs to the landlord that will be applied to my account. This is not ok! I have made several complaints about similar issues with Wells Fargo that cause a trickle down of issues and stress and XXXX  for its consumers where nothing is done and loyal people like myself who have been with the company and also have relations with other banking institutions with no issues and dont see the same problem exist, go unheard or hear the excuses the customer service representatives have to apply as a cover where the underlying issues continue to get overlooked and continue to cause ongoing problems and stress for the consumers!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief