Consumer complaint received 2023-06-17
Company: CITIBANK, N.A.
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
This is the same message I sent to citi bank. 
I am not happy with how citi bank has treated me & Im about to unleash my wrath on citi bank thru social media. Prior to being away from home for 2 months, I called to make a final payment & to close my account. I paid it off. Thats over $ XXXX. When I returned home yesterday, I received a statement that said I owed {$1.00}. When I called to straighten it out, the unmitigated rudeness of XXXX, was unacceptable. He could care less what I had to say. The charges were now over {$2.00}. I paid it & told him I would not be in the state when my final statement would arrive & that there had better not be any further charges. He said, this amount is only a guess. There may be other charges. I told him there cant be other charges, the account was closed in XXXX! He just kept repeating the line. All I can say is, I will be reporting this to the XXXX, & the body governing banks! I am a XXXX XXXX XXXX veteran, who has spent his entire life working to achieve a credit score of XXXX. I dont miss payments. They dont just dole out this type of score to anyone! I worked for it. Now I have a bank that appears to be full of crooks, trying to XXXX me & my credit score. Is this what a XXXX veteran should expect from your bank? I think not. I will be contacting the media, if this cant be straightened out quickly. I am preparing to be out of the country when any additional statements will arrive. I paid off the entire amount, they told me to, but I think these changes should not have occurred in the first place, because I closed my account in XXXX, immediately after making the final payment. Same phone call. I am disgusted by XXXX & his inability to do anything to help me. I am more disgusted by citi bank for willfully trying to undermine my credit. This can not stand! If you cant figure it out, so my credit score doesnt drop, I will be the biggest mouth youve ever seen, that I promise! I will be discussing this with every veterans group I can find online. If that doesnt work, I will walk around outside your headquarters & time square, with a sandwich board strapped to my back, telling everyone what citi bank is doing to a XXXX veteran. I will not stop, until citi bank understands, they cant just XXXX people over, especially in these financially trying times! Please respond. I will be starting the rant on XXXX this evening! I promise it will hurt your bottom line, if I can convince everyone I know, to drop citi bank. I will be going to VA hospitals to discuss this with veterans support groups! This isnt the first time citi bank has screwed me over. I promise, a Pitt bull has nothing on me. I dont let go Thank you for your attention to this matter. I expect to hear from you with a quickness. 
Not happy with the shenanigans at citi bank, XXXX XXXX When I finalized my account, I cut the card up & threw it away. The statement doesnt show my account number, only the last 4, XXXX, I hope it helps,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief