Consumer complaint received 2018-03-04
Company: DISCOVER BANK
State: IN
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
CFPB Complaint Number XXXX Often my calls were answered by Security Dept. XXXX Discover Bank phone number, Customer Service number ( issued check to customers ) is XXXX Discover Bank has an army of associates in the fraud dept. /security dept. This is a well-organized scams organization in the form of bank. 
There are Hugh numbers of employees just for freezing customers ' accounts purposes. US Attorney General may need to file class action lawsuits or any action to stop Discover Bank targets foreign and elderly + their family members known & linked by our last names. This is a hidden discrimination crime on foreigners. 

I do not know the exact amount, because 2 deposits are missing plus the accrued interest over more than 6 months is also should be disputed but not yet able to dispute because I need the average daily balance to calculate and my account is deemed open because Discover Bank has not issued certified checks for the balance to the account holder/me. Since Discover Bank he balance remained not issued certified check. Discover Bank issued a bad check and voided by Discover Bank. Many scams have been harassed me. 
What happened? I believe Discover Bank uses scams which causes financial crisis national wide now. 

In summary, Discover Bank earned a new nickname -- XXXX XXXX. It operates in ONE headquarter in IOWA, NO branch but hundreds of ATM machines to collect your money. ( NO branch? If you found one, we would love to go there. ) Can you find its branch to get your money/house/car/peace of mind back! Do you want to get its mortgage loan for foreclosure of your home? Do you want to buy Discover Bank stock to own penniless stocks? Do you want to open any investment, checking or saving accounts for frozen accounts and penniless? Its CEO and Chairman of the Board does not comply with its Deposit Accounts Agreement or severe typo ( Discover Bank has not disbursed my ending balance but frozen my account indefinitely for Discover bank to have FREE MONEY at my expense! With frozen accounts, Discover Bank does not need to disburse my money back in a certified check. By telling my account is closed, Discover Bank does not pay interest. If my account is closed, Discover Bank should disburse me a certified check for the ending balance. I have not received any certified check. So, my account is deemed to be opened. Discover Bank should pay accrued interest@ 1.15 % till the check issued date, daily compound, average daily balance method. By not correcting its errors on 2 missing deposits, Discover Banks scam is to get more time/excuse to freeze my saving account indefinitely and I would not be able to cash a certified check because I am facing losing 2 missing deposits if I have no recourse and dispute rights for these two deposits despite a certified check is issued. I want my recourse and dispute rights to be reserved so that I can accept a certified check. Discover Banks another scam to freeze my money indefinitely is to issue me a bank check, void and not honored before I received it -- Discover Bank told XXXX XXXX not to deposit it. Why certified check? Certified check can be honored and no scam! XXXX Banks scam is to give out BAD CHECK and VOID CHECK, so I/customer get NO money back and Discover Bank can freeze my saving account to cover up its hidden or severe cash flow problem and/or serious scams offering excessive mortgage loans without real assets to back up except frozen accounts. Recently, 5 % APY or higher is offering by a reputable bank, Discover offers 1.79 % interest rate is a serious scam because Discover Bank does not pay interest but using higher interest rate scams to freeze new customers accounts to cover up its serious cash flow problem, lack of internal control, and excessive lending by getting frozen accounts FREE MONEY. These types of scam had caused national wide foreclosure when an ex-bank is irresponsibly to create financial crisis. Not bad enough? Discover Bank pays employees in various call centers to harass me/customer mercilessly ; insisting other banks to send in hold harmless letters, which means other banks, will be liable for damages of Discover Bank! Discover Banks another scam uses hold harmless letter to get me fight with other banks as if freezing account was not the fault of Discover Bank so that Discover Bank could freeze my money indefinitely and knowing no bank would give me harmless letter. Discover Banks scam could freeze my account as long as other banks could not send hold harmless letter. Its call centers gave me contradicted info and unreliable info plus harassed other banks and may ruin customers credit ratings for lack of money due to tens of thousands dollar not available to meet emergency expenses! What can I do? DISCOVER BANK FROZEN & CLOSED MY ACCOUNT, SO DISCOVER BANKS BANK BONUS {$100.00} & INTEREST RATE@ 1.15 % is an image in a mirror, not real! We deserve better without XXXX XXXX! Filed your complaint to Consumer Financial Protection Bureau, a government agency to regulate national banks, free of charge, fax, call, online or mail. 

Over more than 6 months since XX/XX/XXXX, Discover Bank had frozen my saving account with balance of at least {$17000.00} ( ending balance + two missing deposits since XX/XX/XXXX + accrued interest ). 
Discover Bank has refused to disburse the ending balance of {$15000.00} ( per Discover Bank statement dated XX/XX/XXXX ) in a certified check ( Please see attachment ) + 2 missing deposits in the amount of {$2500.00} ( Please see attachment of check images of 2 missing deposits ) +  accrued interest of my saving account over 6 months ago. Discover Bank provided no reason but had frozen my saving account since XX/XX/XXXX till present ; refused to disburse the remaining balance in a certified check -- per its Deposit Accounts Agreement ( page 31, ( 24 ) ( a ) ( b ) ACCOUNT CLOSURE ) ( Please see attachment ) -- ending balance will be disbursed if Discover Bank closed my account ; issuing me bad check ( Please see attachment ) ; insisted other banks to send in hold harmless letters to Discover Bank with knowledge that no bank would send hold harmless letter, this is a scam to harass other banks and to get indefinite time to freeze my account for FREE money to loan out its mortgage loans and for its serious apparent cash flow problem and internal problem. Per XXXX XXXX, Discover Bank would not talk to me & insisted only talk to an attorney ; not credited two omitted deposits in the sum of {$2500.00} since XX/XX/XXXX ; NOT given reason why my saving account has been frozen ; So far, my saving account is frozen indefinitely. 

Details in what happened ( Include dates, amounts, and actions that were taken by you or the company. You may attach additional paper to this complaint if need more room to complete your description of what happened. ) On XX/XX/XXXX, I did not know Discover Bank had a well-planned scams and operations continuously to freeze customers accounts and harassed customers and other banks by using this advertisement scam -- from a reputable websites advertisement, Discover Bank offered its saving account with 1.15 % APY with no minimum balance, no direct deposit, and no monthly fee requirements. Because of this advertisement matched my criticisms of national banks jumped over the loop requirements for customers to be existing customers with the same bank, then, I rated Discover Bank highly and judged Discover Bank had a vision to raise business ethics & standards for its offer of trouble free account! I wanted to support Discover Banks trouble free vision, simultaneously, I rejected two other banks saving account requirements with deposits of {$15000.00} or less + I could meet all requirements to be existing customers in any bank. Other banks offered bank bonus 500 % -750 % higher than Discover Bank and awarded the bonus in 10 business day vs Discover Banks 14 days. Now, I feel disappointed at the ethics and leaderships of Discover Banks CEO & Board of Trustees Chairman, whose names were known over internet. I feel concern for their families and its employees. However, I would hope the general public to avoid Discover Bank. It operates in ONE location and no branch but hundreds of ATM machines. All you get is a frozen account and harassments. You will lose your money, peace of mind and suffers unnecessary financial hardship created by Discover Banks scam operations. Discover Banks advertisement is a scam. Please file your complaints against Discover Bank to Consumer Financial Protection Bureau, a government agency. THANKS. 

1. On and about XX/XX/XXXX, an internet website stated that Discover Bank offered bank bonus {$100.00} national wide plus 1.15 % APY to new saving account customers if the new customer deposited {$15000.00} by XX/XX/XXXX, and the bonus would be given on XX/XX/XXXX ( Per website, the deposits of {$15000.00} would be kept for 14 days ). But, Discover Bank had a weekend maintenance scheduled, so customers might miss the deadline to earn bank bonuses if Discover Bank did not post deposits timely to meet the deadline ). No minimum balance, no monthly fee, no direct deposit required. 
2. Surprisingly, two representatives of Discover Bank confirmed that the only requirement for bank bonus {$100.00} was to deposit {$15000.00} by XX/XX/XXXX. The saving account has no minimum balance, thus, no need to keep {$15000.00} in the account at all. I kept {$15000.00} in my saving account with intention to open a checking account later, I deposited additional {$9900.00} on XX/XX/XXXX. 
3. On XX/XX/XXXX afternoon, Discover Bank provided me a fax number to fax my driver license and social security card ( IDs ). After I faxed to Discover Bank, I was told the fax was not in color and needed to upload to Discover Bank in color. 
4. On XX/XX/XXXX late evening, I uploaded my IDs to Discover Bank in color, and called Discover Bank to follow up for my upload. A Discover Bank associate told me that I did not need to upload my IDs in color anymore ; my saving account has been closed. No account closed notice sent to me so far, and NO certified check has been issued or sent to me. My account is deemed open, accrued interest should be paid. 
5. Why NO notice and NO certified check after Discover Bank falsely told me my account was closed? This is a frozen account scam -- If my account is closed by Discover Bank, its Deposit Account Agreement ( page 31 ( 24 ) ( a ) ( b ) ACCOUNT CLOSURE stated if the account is closed by Discover Bank, then the balance will be disbursed to accountholder. NO reason given for closing my account so far. 
6. On XX/XX/XXXX, Discover Bank refused to provide me with account activities orally or in written form because no info could be obtained from a closed account. ( According to state and federal laws, all banks must provide customers monthly statements when the account was open or closed plus issued a certified check for the balance remained. Hence, Discover Bank violated FDIC s goal. ) 7. On XX/XX/XXXX, Discover Bank sent me a letter and returned a check of {$9900.00} with a charge of stop payment fee despite sufficient fund could be proven. 
8. When I called Discover Bank to dispute the stop payment charge, the associate said that Discover Bank would not charge me a stop payment fee. 
9. Also, the Discover Bank associate told me that Discover Bank would return deposits, received before the account was closed, to the issued banks only if the issued banks sent in harmless letters to Discover Bank. 
10. No bank agreed to send in harmless letters to Discover Bank. Issued banks agreed to send in check images to prove that Discover Bank had cashed their checks. 
11. Discover Bank fraud dept. did not agree to take check images and insisted to have issued banks to send in hold harmless letters. This is a scam so that Discover Bank would be able to freeze my account with no hold harmless letters possible. 
12. On XX/XX/XXXX, XXXX XXXX branch manager, Discover Bank fraud dept. staff, and I had a 3-ways conference call. XXXX XXXX branch manager informed Discover Bank that XXXX XXXX has no policy to send a hold harmless letter to Discover Bank, but XXXX XXXX could send check images of two checks proven that Discover Bank had cashed two deposits of {$740.00} AND {$1.00}. 
13. Moreover, Discover Bank associate insisted that all issued banks must send hold harmless letters to Discover Bank. Discover Bank would only send back the money to issued banks and not to me. Check images proved Discover Bank had cashed 2 deposits from XXXX XXXX, but Discover Bank told XXXX XXXX branch manager to send hold harmless letter for reclaiming 2 deposits. Discover Bank informed XXXX XXXX branch manager that Discover Bank would talk to an attorney only but not to me. The hold harmless letter is a scam for Discover Bank not to send back money to issued bank. 
14. On XX/XX/XXXX, Discover Bank sent me a voided check of {$15000.00}. ( Please see attachment ). 
15. XXXX XXXX branch manager called Discover Bank to honor the check. Discover Bank told XXXX XXXX   branch manager that the check had been voided and should not be deposited. Enclosed here is the voided check # XXXX in the amount of {$15000.00}. ( Please see attachment. ) 16. Discover Bank told me that the investigation would last for 90 days. 
17. On XX/XX/XXXX, I reported 4 checks were missing. However, from XX/XX/XXXX account activities statement, 2 checks out of 4 missing checks were posted. The omissions of two missing checks were from XXXX XXXX XXXX in the amount of {$2500.00} ( check # XXXX, issued on XX/XX/XXXX ) AND {$79.00} ( check # XXXX, issued on XX/XX/XXXX ). Attached here are two check  images proven Discover Bank had cashed these two checks. 
18. On XX/XX/XXXX, I requested Discover Bank customer service deptXXXX, over the phone, to re-issrancue a new check to me for the remaining balance. 
19. The associate agreed to reissue a new check in the amount of {$15000.00} in 10 business days. 
20. When no new check was received, the associate told me to wait till XX/XX/XXXX and again XX/XX/XXXX. 
21. On XX/XX/XXXX, I called Discover Bank that no new check was sent to me. Another associate agreed that she would reissue a new check in the amount of {$15000.00} and delivered in 2-3 business day. 
22. Discover Bank has frozen my account more than 6 months and has NOT issued me a valid check. 
23. On XX/XX/XXXX, I reported to Discover Bank again that 2 deposits were missing on my account activities statement ending on XX/XX/XXXX ; the void check # XXXX had been void. Discover Bank would not honor the check upon the request of XXXX XXXX branch manager on XX/XX/XXXX. 
24. Under the laws, if my account had been closed on XX/XX/XXXX, Discover Bank would be required to send me a certified check for the ending balance to comply with the FDIC. ( Discover Bank has my account frozen to avoid issuance of a certified check as well as avoiding paying me interests over more than 6 months. Hence, this is an advertising scam to create financial crisis for the United State currency, marketplace, credit cards and mortgage loan and other loans. 
25. On XX/XX/XXXX, Discover Bank has NOT issued any check to me and my account must be opened. 
26. The account activities statements are the responsibilities of Discover Bank. 
27. The advertisement of Discover Bank is an advertising scam and uses to freeze the assets of its customers over more than 6 months & indefinitely. Discover has not send me a certified check for account close to comply with the FDIC governed laws. 
28. By freezing customers deposits to get FREE money over months without paying interests to customers, these are tax evasion scams to IRS. Tax evasions are punishable under IRS laws.

29. Discover Bank is practicing to loan out money with frozen assets to backup its loans. This can cause another national wide foreclosures in mortgage, FINANCIAL CRISIS in credit cards and loans 30. These scam designed operations of Discover Bank are not only can collapse Discover Bank due to overestimated assets and underestimated liabilities.

31. The issuance of bad checks and not certified checks showed Discover Bank is lack of internal control on cashflow mangement internally. 
32. Discover Bank may believe its marketing scam to get new customers for INTEREST FREE money by frozen deposits of new customers. Simultaneously, its competitors -- other banks national wide -- are maintaining the assets and the trusts of existing customers AND new customers with real assets to show investors its stock values and smart management teams. 
33. Contrarily, Discover Bank pays salary expenses to freeze saving accounts can easily reduce its profit margins by paying excessive unproductive salary and wages expenses. If these scam operations stop, Discover Bank may not be collapsed due to lack of internal control and cash flow problems. The unfavorable internet customer reviews and complaints to XXXX XXXX XXXX, CFPB, Attorney General, IRS as well as losses of XXXX dollars to its competitors such as XXXX, XXXX & XXXX due to freezing accounts. Advertisement scams national wide is no good to Discover Bank. 
34. Discover Bank should be investigated by Consumer Financial Protection Bureau, Attorney General of each state, XXXX XXXX XXXX, and IRS for tax evasions as well as prevention of foreclosures. 
I tried to brief my writing over 24 hours. Thanks for your time in reading this complaint. More than 6 months freezing my money is causing me financial hardship. I never overdrawn my accounts and never had negative balance and never wrote a bad check. FDIC is the first sentence if you call Discover Bank. But, Discover Banks scam must be stopped. There is no definite date to get my money back. NO bank will give Discover Bank hold harmless letter -- this is one of several scams planned and designed to harass other banks and me/Discover Bank customer. The more the customers called, the more scams will be used to harass the customers. Freezing my saving account in thousands of dollars is only DISCOVER BANKS FAULTS. THE BUSINESS SCHOOLS THAT THE CEO AND CHAIRMAN OF THE BOARD OF TRUSTEES OF DISCOVER BANK GRADUATED FROM SHOULD BE ASHAMED OF DISCOVER BANKS SCAMS. 

I am very grateful for your assistance. Please send back my money in a certified check and paid accrued interests since XX/XX/XXXX. No one should deserve financial hardship created by Discover Bank. 

Thanks a million for your help. 

PS. I can text. I can not talk over the phone. The phone does not ring. No landline to fax. THANKS

Company response to consumer: Closed with monetary relief