Consumer complaint received 2022-06-17
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
So I called again to Chase Bank. They informed me Chase has already terminated my account and my relationship with them. They informed me my bank account with chase will close within ten business days. What's peculiar is that I received a letter saying from them they can reopen my account if I give them the information needed, ( which is a document I can provide if necessary ). I called into multiple departments and also letting them know a complaint was filed with the office of comptroller of currency. I spoke to XXXX who was a supervisor in the Claims Department. I also spoke to representatives XXXX and XXXX. 

I also spoke to supervisor XXXX, who when I asked her more than once to transfer me to a supervisor she abruptly hung up on me. When I spoke to Supervisor XXXX, she failed to tell me who was above her and which department was above her, which I believe should be common knowledge for the public. She told me there was no employee identification number or anything to reference her by. I have also informed these people of the mental anguish they have caused me with my account being abruptly closed not even taking into the account my years of having a relationship with them. 

I then spoke to an associate XXXX who informed that there was nothing that could be done, even though I received a notice from chase saying they could reopen the account if they are given the information, however would not tell me what that information was. I was then transferred to a supervisor. I then spoke to XXXX XXXX who was an account supervisor, he also stated there was no employee identification number, and when I asked if there was another supervisor I could speak to, he stated he was the only Account supervisor I could speak to and that there was no above him to speak to at the moment, and then I asked if I could speak to another account supervisor same on his level, and he claimed they were unavailable. 

When I asked him to try to transfer me to someone in the department, he said he would try and then he abruptly hung up on me. I called back again to be transferred to the fraud hotline and was transferred to another supervisor named XXXX. XXXX claimed based on something I signed Chase can not give the information why they closed my account and that no one or even department at Chase Bank has that information to give me. I then asked what department can I reach out to for a remedy for this situation, or who can I write to. I was told there was no one that I could speak to or reach out to that has this information. I informed them I was filing a complaint with the Comptroller 's office and I am sure they will have to provide that information to them. I also asked someone in Chase or even computer system had to make the decision to close my account, but still my question was not answered. 

XXXX then transferred me to another supervisor but failed to provide me with the Case ID number that he said he would provide for me at the end of our call before he transferred me. He transferred me to a senior Account Manager named XXXX XXXX who abruptly hung up on me after giving me the executive office team email and me asking if there was anyone further I could reach out to on the phone, in email or in writing. I then spoke to another supervisor named XXXX who informed me they put in a request to reverse the decision, However I informed him I will still be filing a complaint, because this was unacceptable and truly affected me

Company response to consumer: Closed with explanation