Consumer complaint received 2023-11-28
Company: NFM, INC
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
I am a licensed XXXX my NMLS is XXXX and my client forwarded an email with a possible RESPA violation because it provides a thing of value to incentivize referrals. Here is the email forwarded by my client : From : XXXX XXXX XXXX Sent : XXXX, XX/XX/2023 XXXX XXXX  To : XXXX XXXX Cc : XXXX Team XXXX ; XXXX XXXX ; XXXX XXXX Subject : XXXX XXXX XXXX XXXX! 

Congratulations on the loan approval! Attached is your lender letter for the amount of {$810000.00}. You are able to get approved for more if you'd like ; please check with myself or the team so we can make the proper adjustments to your application should you decide you need to increase the approval amount. 

The story : Purchase condo in XXXX XXXX as XXXX XXXX XXXX to write the offer : a. Loan type : Conventional b. Seller concessions : none c. Down payment : 25 % d. Time needed to closing : XXXX  days e. Conditions or outstanding items : Documentation of Assets and IRA Distribution Income Your next steps are : 1. Schedule a time to review your loan options. We will build you your own customized mortgage calculator specific for your situation. We will go over payment information, taxes, insurance, escrow, out of pocket funds and more. Schedule a time at www.schedulechrism.com. Today at XXXX XXXX  2. Find that perfect property! 

A few things to keep in mind : -The amount of money in your accounts is important. We need to verify down payment and 'reserve funds ' prior to closing. So keep your balances high. 

-Let us know about any changes in income or employment. 

-Any new debt, even if it's buy now pay later can nullify your approval. 

-Any non payroll deposits or transfers in your bank accounts could be subject to underwriter review. 

-we need your help!!! No big deal here, but if you feel like were taking great care of you, please connect us with someone else who may need help financing their home. If you can connect us with a family who we end up serving we will pay for your appraisal!

Please feel free to reach out if you have any questions! 

We look forward to working with you! 

XXXX XXXX Production XXXX XXXX Cell : XXXX Fax : XXXX XXXXXXXX XXXX Disclaimer WE WILL NEVER ASK YOU TO WIRE MONEY! BEWARE OF PHISHING EMAILS REQUESTING A BANK WIRE. PLEASE CALL AND SPEAK WITH YOUR LENDER, TITLE COMPANY AND CLOSING ATTORNEY TO CONFIRM ANY WIRING INSTRUCTIONS BEFORE YOU WIRE ANY FUNDS. The information in this email is confidential, privileged, and/or proprietary to NFM Lending and/or its affiliates. The information transmitted herewith is intended only for use by the individual or entity to which it is addressed. Access to the email message by anyone other than the addressee is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. If you have received this email message in error, please immediately notify the sender and/or NFM Lending by calling ( XXXX ) XXXX and return and/or destroy the original message.

Company response to consumer: Closed with non-monetary relief