Consumer complaint received 2023-06-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Hello, This isin regards to Capital One Auto Finance. I financed a vehicle from them in XXXX, in XXXX when COVID hit I sent the vehicle back. I lost my job due to layoffs during COVID. When speaking with Capital One Auto Finance. they had a few relief program going on and with my car being brand new and only having it for so long they advised I can send it back no hassle, no penalty, no quested asked. Everything was fine brought the vehicle to the dealership turned it in no damages or anything. I received a check from them owing me money due to the car being so new and it being sent back in. Lienholders will not send you money back if you have a balance they will apply that to your balance. A year later in XXXX got a letter in the mail stating that my vehicle has now been reposed and to call them to make payments. I called them and the rep thought it was weird that I received a letter stating that when she is showing no repos and everything ok on their end.A year later I noticed that they placed this vehicle on my credit stating i owed them XXXX dollars. I had called Capital One Auto Finance spoken with many reps and a supervisor all stating that my car was never Capital One Auto Finance repo 'd nor do I owe them any money at all. They told me the only thing I can do is to dispute it with the credit agencies to which i did report it to all 3 credit agencies. After a few months it was no longer on my credit and the credit agencies never asked or reach out to me for anything. I assumed this fluke was resolved due to it not even being truthful but the fact that it was removed from my view of my credit report but also still damaged my credit score. here we are in XXXX Im being told no repo was ever done and that my account is perfect no blemishes or account balance on my end by Capital One Auto Finance. i go up to the dealership in XXXX to get a new car as I previous just flat out bought a junk car after covid and recently sold it. The dealership and banks are telling me that they can still see the repo as well as me owing Capital One Auto Finance that large sum. I got denied for a new/used vehicle for this reason alone with the dealership stating that its still showing up on the back end as being disputed. I again call Capital One who still state they have no record of a repo or an account balance. There is nothing on their end they can do when nothing of the sort ever happened. Its been a year since I disputed this with the credit reports as well as Capital One. The only thing Capital One can do is provide me with the account paid off letter showing there's no balance. There is no repo affidavit nor a Tow Condition report they can provide. There's no letter they can produce of course stating they never repo 'd my vehicle because it didn't happen. Capital One states they are not able to reach out to the credit reporting agencies to advised to them this is a mistake and they themselves aren't aware how this happened. neither one of the companies ( Credit and Capital One ) are doing anything to resolve this matter. i would honestly think if they were doing this dispute then a simple phone call to Capital One would of resolved this matter by now. I dont know who else to reach out to in this matter due to none of this actually happened and yet its was taken off from my view on my credit just sitting there on the backend of my credit for others to see. Its not right for a company to accidently report something that was not true to the credit agencies and to have my credit drop with denials for a new vehicle. the credit agencies are Cleary not following through with this dispute/fraud and its costing me alot of time, money, credit issues and lack of getting a new vehicle.

Company response to consumer: Closed with explanation