Consumer complaint received 2020-12-15
Company: United Revenue Corporation
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
I noticed a strange debt on my credit for UNITED REVENUE CORP from XX/XX/XXXX. On XX/XX/XXXX, I called to inquiry about the debt and find away to have it removed from credit. I was told it was the remainder of a hospital bill that was not fully covered by the insurance company. I asked how can I settle the debt. I was offered a 20 % off discount. While discussing the discount, the agent was extremely unprofessional by not answering my questions about how the discount was offered. The conversation lead to me asking for manager. The agent advised the manager was not available to speak to me which lead me to ask how so when she had just spoken with them about the discount. I was told they were closing for the day and needed to end all calls. Then the agent hung up on me. I tried to call back but no one answered the option to speak with an agent. So I called back today, XX/XX/XXXX and got another agent on the line After explaining that I was hung up on yesterday and would like to resolve the account XXXX she told me I have to pay the full amount and the discount was no longer available because it wasn't paid on XX/XX/XXXX. I explained again that the agent who offered the discount was unprofessional and hung up on me and I asked for the manager. I was told the manager was the only manager and was not available due to speaking with an insurance company. She asked for my contact information to get a call back. While inquiring about how long it will take for a call back this agent proceeded to be just as unprofessional, badgering and belittling me because of the debt. I explain that I had no idea this was on my credit as it started to report in XX/XX/XXXX. She kept speaking over me and when I asked her did she have my phone 5 times she hung up on me too. I immediately called back and got a third agent. I explained to her what was going on and she kept me on hold for too long without addressing the issue. I called out to see if she was still on the line and she finally acknowledge me. She didn't try to address my concerns at all. She said because the last rep was getting me a manager I needed to wait for the call back. I asked her was there a phone number listed there. She called a phone number that I haven't had in over 1 year. I gave her the correct number and asked for to be transferred to someone higher than the manager since the manager is unavailable with no estimated time for a callback. That request was totally ignored by the agent continuing to tell me the manager will call me back. I asked her why she wasn't addressing my question. She told me to have a nice day and the line went silent. After no response to my numerous questions for 2 minutes I ended call and proceeded to write this complaint. It seems this company trains their agents to be unprofessional to the consumer who is trying to pay them.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with non-monetary relief