Consumer complaint received 2024-01-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
THE CFPB IS COMPLAINING THAT MY COMPLAINT IS DUPLICATE, BUT CFBP DID NOT COMPLAIN WHEN WELLS FARGO IS INSISTING ON VIOLATING MY PRIVACY RIGHT AND THE CFPB DID NOT COMPLAINT WHEN WELLS FARGO IS CLOSING MY COMPLAINTS HERE WITHOUT PROVIDING A SOLUTION. THE CFPB DID NOT COMPLAINT WHEN THE WELLS FARGO ANSWERS ARE DUPLICATE. 
I AM NOW SUSPICIOUS IF THE CFPB EMPLOYEE WHO CLOSED MY COMPLAINTS AS DUPLICATE IS AFTER THE BANK 'S BENEFITS AND NOT AFTER THE CONSUMER 'S BENEFITS. 
I WILL STOP MY COMPLAINTS WHEN A SOLUTION IS PROVIDED. 


We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT Wells Fargo has no customer service, Wells Fargo hired a 3rd party contractor called XXXX complaint management who in his turn hired 4th parties independent contractors to answer the complaints, those 4th parties independent contractors are labeled XXXX, are working from the comfort of their homes without any supervision and are not and can not be connected to real Wells Fargo management, all they do is copy and paste standard answers or provide an apology with misleading information, never a solution to the issue I am refilling my complaint against Wells Fargo for their lack of customer service. And because the answers to the previous complaints by an ignorant independent 4th party labeled XXXX  by the name of XXXX XXXX if the name is real ) was a no answer and this XXXX  is been closing my complaints here and everywhere else without providing an honest resolution, this XXXX  who is working for a 3rd party independent contractor named XXXX Complaint Management and working from the comfort of their homes without any supervision, closed the case by informing me that Wells Fargo is not obligated to follow my account preference regarding the mailing address and that XXXX XXXX EMPLOYEES CAN MAKE A MISTAKE SOME TIME AND VIOLATE MY PRIVACY RIGHTS AND MY CIVIL RIGHTS BY DELIVERING THE MAIL TO MY RESIDENT WITCH I HAVE BEEN for 3 years and in more than XXXX phone calls and in more than XXXX written complaints that I do not want wells fargo to send the mail to my resident i want wells fargo to follow the laws and regulations and my account preference and the privacy rights laws and regulations. the mailing address. This is not a mistake, it is 3 years and XXXX mistakes, I received XXXX letters to my resident and XXXX calls to my resident and business without my consent for that and not this XXXX  XXXX is informing me that a manager could not contact me call me because of my preference when Those ignorant employees of Wells Fargo contractor have been violating my preference and my privacy rights and civil right and the laws and regulations for 3 years even after XXXX complaint by phone and in writing. Last privacy violation phone call to my resident and to my job was on Friday XX/XX/2023 by an ignorant XXXX  called XXXX ( if the name is true ). The ignorant XXXX  called XXXX is still refusing to forward my complaint to a REAL Wells Fargo manager and still refusing my right to speak to the REAL Wells Fargo manager and not to these clown labeled XXXX  who can not provide resolution. THE ANSWERS TO THE COMPLAINTS by the XXXX  ARE NO ANSWERS. Because WELLS FARGO DID NOT ANSWER MY PREVIOUS COMPLAINT AND DID NOT PROVIDE A SOLUTION FOR MY ISSUE. AND BECAUSE THE ANSWER OF MY PREVIOUS COMPLAINT WAS BY AN IGNORANT INDEPENDENT 4TH PARTY CONTRACTOR LABELED ECMO BY THE NAME OF XXXX ( if the name is real ) WHO RESENT ME THE PREVIOUS ANSWERS, SURE WHY PROVIDE THEIR NAME IF THEY ARE GOING TO LIE ABOUT IT. I AM RE-FILING MY COMPLAINT NOW BECAUSE I DID NOT RECEIVE A SOLUTION OR ANSWERS. This complaint is about the lack of customer service at WELLS FARGO BANK. Wells Fargo Has liars working to serve the customers but they do not have customer service to provide resolution for the customers issues. I DO NOT WANT THOSE LIARS and IGNORANT XXXX  TO ANSWER MY COMPLAINT, I WANT A REAL WELLS FARGO XXXX All I get from those XXXX  are lies. The lies are the only resolution that can be provided by the XXXX. XXXX XXXX IS THE LAST EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX  RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution AND THIS XXXX XXXX responded by a COPY AND PASTE of another IRRESPONSABLE XXXX  wHO IS XXXX XXXX WHO NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO MANAGER TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND THAT'S WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS XXXX IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. XXXX XXXX stated that the XXXX  mailed the letter to my mailing address on file. That was a lie because the letter was mailed to my residence and the attached address on the attached letter proved the lies of the XXXX. LIES DO NOT SOLVE THE PROBLEMS. TELL ME HOW YOUR LIES ARE GOING TO SOLVE MY ISSUE YOU CLOSED THE CASES WAS SOLVED WHEN ALL YOU PROVIDE ARE COPY AND PASTE AND LIES AND THE ISSUE IS NOT SOLVED. I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED XXXX. When I filed XXXX complaints about the same issue and none of the XXXX  provided a solution, they provided lies after lies only. The XXXX complaint management should be called XXXX lies management. The people who answer the complaints for Wells Fargo are labeled XXXX, Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor XXXX  from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor XXXX. XXXX XXXX answers the complaints by just copying and pasting the answers from their computer screen and denied me the right to speak to a REAL wells fargo manager Falsely making an excuse that recently a manager tried to contact me ( what a lie ). They lie because no one is monitoring their jobs and the other contractor labeled XXXX  XXXX XXXX stated on XX/XX/2023 We respectfully decline your request to email ME to set appointment to speak to a manager because they do not want anything in writing because it will be easy to prove the lies they provide to the customers. Again no phone calls are accepted. All communications Must be by mail or email, because from my experience, the Wells Fargo employees do not tell the truth.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation