Consumer complaint received 2023-05-03
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
My name is XXXX XXXX. On XX/XX/XXXX, I filed a claim with Chase to dispute XXXX charges from Amazon. Amazon suddenly charged a total of XXXX dollars. On that day, I did not buy anything from Amazon. I also did not approve or authorize to allow them to charge me that much money. On that week, I also lost my wallet and thought somebody would use my debit card to buy things from Amazon. I called Amazon to see why they charged me, and nobody would be willing to help me resolve the problem. I was stressed out, so I called the bank and told them I did not authorize these transactions from Amazon, please stop the transaction because I did not buy anything from Amazon. Chase listened and filed a claim for me on XX/XX/XXXX. On XX/XX/XXXX, my case on disputing the money from Amazon recharging me got denied by my bank. The bank investigated and told me that they found out there was no new device that used my card for Amazon, therefore the bank told me the whole recharge was authorized. I tried to explain that I did not authorize the transactions and put a lot of pressure on the bank, but they told me that the case is done and could not reopen again. However, if I could send them some documents to support my case, I could get the bank to reconsider the decision for my case. My case number with Chase is XXXX, account is XXXX. I am disputing transaction XX/XX/XXXX Amazon.ComXXXX Amzn.Com/Bill WA XX/XX/XXXX Amazon.ComXXXXXXXX Amzn.Com/Bill WA XX/XX/XXXX Amazon.ComXXXX Amzn.Com/Bill WA XX/XX/XXXX Amazon.ComXXXX Amzn.Com/Bill WA XX/XX/XXXX Amazon.ComXXXX Amzn.Com/Bill WA I contacted Amazon executive relations about these 5 charges to see if they would help me. They emailed me back and told me I was charged because I did not return the order that I was refunded last month. I was confused about that because I packed them and gave them to the ups driver to return the order to Amazon. Amazon only gave me the option of returning was to have ups driver to come to my house and pick up all the packages to send back to Amazon. I did what exactly amazon wanted me to do, I gave it to the ups driver and finished the return. In the Amazon app after a week, It actually confirmed to me that all the packages had been sent back and received and scanned by Amazon. I was refunded because I did all the right steps that Amazon provided to me. However, amazon believed that the packages were not picked up, therefore they think I did not return them and charged me total of XXXX dollars. If I did not return the order, how can I get the confirmation pages from that Amazon app that said my returns were received by Amazon on XX/XX/XXXX? It was very wrong to charge me that much money because I did everything right as a consumer. Amazon did not care about consumers money thats why they did not discuss it with me before charging me a total of XXXX dollars, I had been Amazons consumer for the last 10 years and they did not want to help me. I have all the confirmation pages that stated everything was received by Amazon with the date and year. All the confirmation I took screenshots from the Amazon app in my phone, these will be the evidence to show that I actually returned everything and that what Amazon did to me was wrong and giving a hard time to me as a regular consumer. 

XXXX XXXX

Company response to consumer: Closed with explanation