Consumer complaint received 2022-05-26
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
CHASE WIRE FRAUD XX/XX/XXXX, XXXX My name is. My husband, and I, as well as our seasoned Realtor, and Loan Officer are all victims of a fraudulent Real Estate Purchase Agreement and fraudulent Wire Transfer through Chase Bank. 

Here is the timeline of events which took place : Mon. XX/XX/XXXX : Wire transfer sent from Chase Bank in the afternoon of XXXX in the amount of {$10000.00} to XXXX  XXXX XXXX XXXX XXXX 
This was a good faith deposit for the home we thought we were purchasing. The lease was up in XXXX and we all decided it was a good time to sell/buy. All of us negotiated the Purchase Agreement over a course of several days and finally all parties signed and were ready to move forward with the agreement. 

XXXX XX/XX/XXXX : Chase Bank called me in the a.m. and alerted me to what they thought was an unusual recipient name/account for XXXX XXXX XXXXXXXX XXXX Recommended that the wire be cancelled and suggested getting new wiring instructions. 
Wire canceled ( {$10000.00} ) Asked Escrow Manager ( XXXX  XXXX ) and Broker/ Property Manager/Realtor ( XXXX XXXX ) to resend the electronic wiring instructions. Seemed unusual. 
XXXX XXXX stated he made error and re-sent them. 
New Instructions sent via a password protected email of which was then sent to my cell via a text to be able to access the instructions. 
Transaction appeared legit. 
Our loan officer reviewed the instructions and I resent the wire of {$10000.00}. 
Received pending confirmation. Noticed some discrepancies from that confirmation email. 
Within 30 min. received call from XXXX XXXX. He called XXXX XXXX and they had no Escrow Manager or employee with that name. 
Wire # 2 cancelled within 30 min. of time it was sent Chase phone representatives informed me that the wire was completed and it couldn't be cancelled. 
False. They had just cancelled the wire I approved and sent about 12 hrs. prior ( the day before ). 
For the next 6 hours I began collecting proof of the fraud to present to Chase We worked tirelessly to retrieve our money immediately. 
I filed a local police report and an FBI report. 
Chase contacted numerous times asking them to freeze the Chase recipients account so they would not have access to these funds. They stated it was not possible. 

Post XXXX-current Requested Wire fraud updates through Secure Messaging, Upper Management called -- brief conversation about you dont have a case because its closed, escalated case with Local Branch Manager and our Bank Representative. Filing complaints to help us get through to our Branch here in XXXX, CA. 

We have been extremely disappointed with the lack of professionalism, lack of transparency and lack of accountability with Chase Bank representatives, Management, and Upper Management. There has been a marked lack of sincere desire to help us as Chase clients. We have asked numerous times without success to receive status updates on our case or simple documentation on what is taking place and when we could expect to hear updates. The constant thing we were told to do was to reach out to the Wire Fraud Department ( which doesnt exist or have phone numbers to talk live to anyone or leave any voicemails ) through the secure message center. We were told by someone in Upper Management who I requested call me that we can not write any letters detailing anything about the case because their lawyers would have to approve it first. Unbelievable! We were told conflicting information about our case when we pushed to get any information which only increased our aggravations. Please address this concern on our behalf and help us get what we justly deserve. Thank you!!! 


My husband, _________l, and I have been members of Chase Bank since XXXX. We have numerous business and personal accounts. Due to some very unprofessional, disappointing and anger producing interactions with the Chase Wire Fraud Department along with upper management, we are strongly considering taking our banking elsewhere.

Company response to consumer: Closed with explanation