Consumer complaint received 2017-06-19
Company: SELECT PORTFOLIO SERVICING, INC.
State: DC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, This loan was first started with XXXX XXXX from the third month forward XXXX XXXX has been reporting a late payment XX/XX/XXXX. Another payment under dispute is XX/XX/XXXX this payment wasnt provided, and the dispute with the banks as follows ; in the month of XXXX XXXX XXXX received a mortgage payment of XXXX on the XXXX, and on the XX/XX/XXXX. XXXX payment was part of a 13-month year payment program that wasnt completed. These payments have been challenged on many occasions with XXXX XXXX, and the next service provider Select Portfolio Services ( SPS ).
<P/>
Im asking the servicer to count from the date that the loan began to the present date, if you agree that the proof presented in the bank record is authentic for the month of XX/XX/XXXX then I believe that I can find this mystery third payment that SPS is claiming. XXXX XXXX on payment review ( XX/XX/XXXX ) created a new payment XXXX  based on the missing payment of XXXX ( XX/XX/XXXX ) this new payment includes the XX/XX/XXXX payment with interest, and fees based on the thought that XXXX XXXX didnt receive it.
<P/>
In addition, this third payment that XXXX created has never been substantiated with a date! We have records proofing each payment provided to either XXXX XXXX or SPS. This concerns me when asked about documentation, some of the information on this matter sent to me doesnt look authentic?
<P/>
If the service provider would take the time to count the payments made on the loan they would find all payments to date, and that number is 66 payments. Now, I have requested the dates of all the missed payments. I have received missed payments of up to five from SPS within the past year and now have received a letter owning three payments behind. This miss information is being propagated to all the credit bureaus for the past 5 years driving our credit into HELL!
<P/>
XX/XX/XXXX XXXX XXXX  sold my Mortgage to Select Portfolio Servicing ( SPS ). XXXX XXXX stating 3 payments behind on the mortgage and thats where it stands today! Again, I strongly believe that this information, the XXXX document arent accessible to SPS. Thus, the inaccuracy with their reporting.
<P/>
Events to keep in mind ; Year XXXX withXX/XX/XXXX payment 12 payment are verified ; Year XXXX XXXX XXXX  created an additional payment to include interest and fees on the principal mortgage amount to cover the XXXX payment ; Year XXXX  additional payment was made in XXXX ; Year XXXX without the XXXX payment 12 payments are verified ; XXXX XXXX sold Mortgage to service provider ; Year XXXX no payments missed 12 payments are verified ; Year XXXX no payments missed 12 payments are verified ; Year XXXX no payments missed 12 payments are verified ; Year XXXX no payments missed 6 payments are verified ; In red you see the 3 outstanding payment dates, in green you see that the payments arent outstanding! 66 payments are verified to date.
With the proof of the payment in XX/XX/XXXX the created payment in XX/XX/XXXX was done based on miss information thus neither unpaid balance exists, and the XX/XX/XXXX is negated by the additional payment in XXXX of the same year.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation