Consumer complaint received 2020-11-07
Company: Bliksum, LLC
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I have a Business Loan with LoanMe and due to the COVID-19 pandemic, I have been having a difficult time with payments due to issues with the Ports, trading wars and transportation that was affected by the pandemic and slow trucking business. I have been on several calls explaining my situation and I was offered Covid-19 relief, but they still continued to call. On XX/XX/XXXX, I was sent an email correspondence from LoanMe / XXXX XXXX offering me a Loan Modification, changing my Current Interest Rate : 24.00 %, Current Payment Amount : {$1100.00}, Current Maturity Date : XX/XX/XXXX to a Modified Interest Rate : 0.00 %, Modified Payment Amount : {$390.00}, Modified Maturity Date : XXXX/XXXX/XXXX. This Modified Loan Agreement was based on the principal balance of {$47000.00}. My original loan began XX/XX/XXXX for {$50000.00} and as you can see my balance has only decreased by {$2000.00}. I made my first payment of {$390.00} on this new Loan Modification Agreement to accept the offer and to act on good faith on XX/XX/XXXX and cc 'd XXXX XXXX along with responding to XXXX XXXX. In my email response dated XX/XX/XXXX I asked MrsXXXX XXXX for confirmation that the agreement and email were received. I even included the ref. # of the payment made through XXXX XXXX and informed them that my payments will be made on the XXXX of each month. I have been inundated with phone calls every month 3,4, 5 times a day about making a payment. I have spoken to several people, email several people and I have been assured that my account will reflect that payments will be sent on the XXXX of each month. The calls keep coming. I asked that all communication be done through email or US postal service and my request has not been honored. In XXXX, I received an email on XX/XX/XXXX from XXXX XXXX / Department Manager and I responded to her about the excessive amount of calls about making a payment when I am not late or nor have I missed a payment. I expressed to XXXX XXXX that I feel attacked and harrassed for no reason.Then another email was sent on XX/XX/XXXX and another one on XX/XX/XXXX along with the phone calls. LoanMe has created an environment of violating consumers rights with no regards to the laws of this state that protect consumers from this type of behavior. I just sent out two certified and signature receipt for LoanMe XXXX. XXXX XXXX, XXXX TX XXXX, signed by XXXX XXXX and LoanMe XXXX. XXXX XXXX, XXXX, CA XXXX signed by XXXX XXXX regarding the next 12 payments that will be sent to LoanMe effective XX/XX/XXXX. I am afraid that they will not honor my letter and the 12 payments that will be made because they have not honored anything pertaining to my requests so far. I have been honest and have made my payments in good faith and they are still harassing me daily. I decided to file this complaint with the FTC because you should be aware of what type of treatment this company is causing for their customers. We are all in situations that are not favourable during this time of uncertainty and companies like LoanMe are added to the stress and depression to millions of people unnecessarily. They are using different numbers to call and the calls are being made back to back and all day long. I received a call this morning from a representative named XXXX and I explained to her that my account should reflect that my payments will be made on the XXXX of each month which I was promised from XXXX XXXX who stated that she would do on XX/XX/XXXX. This still has not been done. The representative stated that she didn't care and will continue to call me after I asked her not to. I need help to resolve this issue and will be seeking other avenues to stop this type of harassment. I just looked at my account and see that my three payments that were made do not reflect the balance it should. My balance once I accepted the Loan Modification Agreement was {$47000.00} and I looked at the balance as of today XX/XX/XXXX it's {$47000.00}. I have made three ( 3 ) payments so far and the balance should be {$46000.00}. I am not sure why my balance is only reflecting 2 ( two ) payments instead of 3 ( three ). 

Thank you. 
XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation