Consumer complaint received 2023-08-16
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX and XX/XX/XXXX Letters were sent to all XXXX credit reporting agencies. 
Each agency stated that they verified all accounts without providing evidence of verified account documentation. On XX/XX/XXXX I submitted a claim with CFPB and all reporting agencies stated that the information they provided were verified though i did not receive not one document of verification. 

The information regarding a XXXX  XXXX XXXX account i never opened with a limit of {$700.00} should not be on any of my accounts. I closed it for the reason that i never approved it to be opened and never used the credit line. This account should be deleted. 

Somehow XXXX XXXX XXXX XXXX i have over XXXX accounts with the same bank that is in collections with no verification that they are mine and i have no recollection of opening an account excluding one which has been paid and closed for the amount of {$170.00} ( which on one reporting agency says XXXX XXXX XXXX XXXX and another one says The XXXX XXXX XXXX ) this shows that a reporting agency has not done a full investigation which they ALL stated that all information on my report is true and accurate, which it is not accurate. 

On XX/XX/XXXX There is a XXXX XXXX XXXX XXXX account that is stated by the credit reporting agency of a balance of {$2800.00}, XXXX XXXX {$2500.00} date reported on one credit report but on another XX/XX/XXXX and XX/XX/XXXX. However, on XX/XX/XXXX reporting statement says Balance {$4500.00} and amount pass due {$2600.00}. The previous amount pass due on XX/XX/XXXX stated {$930.00} with date of reporting XX/XX/XXXX on each document in XXXX. 

I have also have closed accounts for XXXX XXXX XXXX XXXX where the balance has increased to {$2800.00} in XX/XX/XXXX from {$2800.00} in XXXX on a XXXX and XXXX XXXX account from closed and charged off date of XXXX. 

Balance went from XX/XX/XXXX Balance {$1500.00} to XX/XX/XXXX {$1600.00} There is also a NEW XXXX XXXX XXXX XXXX account with {$1600.00} balance due with charge off amount of {$2800.00} on credit report XX/XX/XXXX. 

Additionally the addresses on my account many of them are not mine. I only have XXXX address. 

Credit agency stated " verified account and information has been updated '' with no documentation of verification of any of the information they have provided on my credit report. 

There are also inquiries that were not authorized and approved by Experian ( which is on my account multiple times under the same name and company ) Experian XXXX, ID XXXX XXXX XXXX XXXX ( multiple times on my report ), XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX I ALSO MY SSN IS INCORRECT I am aware that the Consumer Financial Protection Bureau has established crucial rules and regulations to safeguard consumers ' rights and promote accurate credit reporting. Specifically, I would like to highlight the following provisions : Fair Credit Reporting Act ( FCRA ) Section 611 Procedure in Case of Disputed Accuracy : This section emphasizes that consumers have the right to challenge inaccuracies on their credit reports. Credit reporting agencies are mandated to conduct thorough investigations and provide a timely response to consumers ' disputes. 

Fair Credit Reporting Act ( FCRA ) Section 611 ( a ) ( 7 ) Responsibilities of Furnishers of Information : This provision underscores the responsibility of creditors and information furnishers to supply accurate and verifiable information to credit reporting agencies. If discrepancies are discovered, these entities are obligated to rectify the inaccuracies promptly. 

Fair Credit Reporting Act ( FCRA ) Section 605 Requirements Relating to Information Furnished to Consumer Reporting Agencies : This section reinforces the importance of furnishing accurate and up-to-date information to credit reporting agencies. The information shared must be verifiable to ensure the reliability of credit reports. 

It is my sincere belief that the Consumer Financial Protection Bureau plays a pivotal role in upholding these regulations, ensuring the accuracy of credit reporting, and subsequently safeguarding the financial well-being of consumers. I kindly request that your esteemed organization investigate this matter to ascertain whether the accounts in question have undergone proper verification. Inaccurate or unverified information can lead to unintended consequences for consumers, impacting their access to credit and overall financial stability. 

I have enclosed a copy of my credit report highlighting the accounts that raise concerns. Your prompt attention to this matter will not only address my personal circumstances but will also contribute to the trust consumers place in the credit reporting system. 

I appreciate your dedication to consumer rights, financial transparency, and fairness. Thank you for your time and consideration, and I eagerly await a resolution to this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation