Consumer complaint received 2019-02-08
Company: FC HoldCo LLC
State: AR
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/XXXX I purchased a XXXX XXXX XXXX. I signed a finance agreement with XXXX XXXX. A couple months later, I received a call from XXXX XXXX XXXX XXXX with whom I had tried to contact because I had not received my title so I could tag my vehicle. The dealership informed me XXXX XXXX had filed for bankruptcy before paying the loan on the car. They said that they would work on finding a new lender and let me know when they found one. Several months had gone by with no news so I tried to call them and was unsuccessful. I had gone out of town for a while and while gone tow trucks were sent to my house and my father 's house. I started looking into the matter and found my car was financed by XXXX XXXX XXXX. I had never signed another loan agreement nor had I given permission for anyone to. I contacted XXXX and requested a copy of the loan agreement and received one 10 days later. I printed it off and could immediately tell that my name had been forged. It was not even close to my handwriting. I immediately called Flagship and told them the signature had been forged. They said to file a police report and get them the case number and it would be dropped. I tried filing one in the town the crime occurred in but the sheriff said I could not because they had so many of these type cases from the dealership that they had turned it over to the FBI. I called the FBI and explained the situation and they told me I would have to give a report to a live agent, so I did. He told me if there was in fact an investigation, they would call me. I never received a call. I filed with the Oklahoma XXXX XXXX XXXX they responded with saying that they could not do anything because the dealership had closed I filed a report with XXXX, they said it was Oklahoma XXXX XXXX XXXX  jurisdiction. XXXX turned the account over to a legal collection agency. I received a letter in the mail saying that if I did not dispute the debt, it would be assumed valid. I responded that it was not valid in the given time. My husband was served with a lawsuit demanding I pay XXXX the amount of {$14000.00}. I responded with an answer and counterclaim denying their allegations and included the original loan agreement I signed showing the vast difference between the signatures. Even though they knew the agreement was forgery they have continued the lawsuit. They started reporting negative payments to all credit bureaus and continue to this date even though they have charged off the account. I traded in a XXXX XXXX XXXX which was never paid for and repossessed so that is also on my credit. This experience has severely damaged my credit and buying power. I also had to buy another car as I could not tag the XXXX or legally drive it. The credit bureaus show I owe over {$18000.00} at the point but they refuse to remove any derogatory marks on my credit or drop the lawsuit. This is extremely frustrating as I never even had knowledge for several months. I disputed the agreement through XXXX who investigated but came back with results that it was reported valid through XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation