Consumer complaint received 2016-11-09
Company: Prizm Financial Company, LLC
State: MO
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
On XXXX the XXXX I contacted my auto finance company about a car payment I had just made online, so that they would be able to enable my vehicle. I spoke with a lady who looked up the payment and saw that the payment had been made and transferred me to XXXX XXXX. When he got on the phone he stated I was 41 days past due and owed XXXX plus dollars, yet I reassured him that I just made a payment of XXXX and would be making another payment XXXX XXXX for the remainder of the balance. He began yelling stating that the check that was written had probably bounced and that I needed to clean my car out and surrender it. I asked him could he speak in a professional tone, he said he did n't need to. He than stated he was tired of me and that he was just going to take my car. I then put my brother on the phone and authorized permission for him to speak with my brother. He then got loud with my brother and began using profanity, when he asked for a supervisor he said he would n't give us XXXX and to clean the car out. When I called back he got back on the phone and stated that he was coming to get my car. He has sent a series of emails, that are unprofessional and bullying. 
You promised a payment on the XXXX, and you failed to do so or even call ... ... ... ... ... ... .... your account will be past due over XXXX on the XXXX ... ... ... ... ... ... ... ... ... ... .... if you fail to pay ... ... ... PLEASE BE ADVISED IF THIS HAPPENS, I WILL NOT HESITATE TO REPOSSESS YOUR CAR ... ... ... ... ... I WILL ASK YOU XXXX XXXX TO GIVE IT TO ME THEN I WILL TAKE IT, IF YOU DONT XXXX XXXX XXXX XXXX If you want to keep this car, I suggest you call me ... ... your contract does not allow for partial payments, unless they are approved by this office ... ... ... ... ... ..You car is on a nationwide recovery list with a XXXX disposition request attached, meaning it will be seized on site ... ... ... ... ... ... ... I am willing to work with you, but my patience on accounts that are XXXX plus days past due is very limited ... ... ... ... ... ... ... ... ... you have a choice to make, I hope you make the right XXXX wd YOU ARE XXXX PAST DUE ... ... ... ... ... ... ... .. I HAVE ASKED YOU A NUMBER OF TIMES TO SURRENDER THE CAR ... ... YOU ACT LIKE YOU DO N'T UNDERSTAND ... ... ... ... ... ... .. IF YOU ARE CONFUSED ... ... .PLEASE CALL XXXX XXXX XXXX AND I WILL TRY TO HELP YOU XXXX XXXX Prizm Financial XXXX ext XXXX Prizm Financial Co. LLC is a debt collector. Any information obtained will be used for that purpose. 
This is to inform you that if I do not hear you by XXXX on Monday the XXXX of XXXX, your car will be XXXX until such time that I do ... ... ... ... ... ... ... ... consider yourself warned XXXX XXXX Prizm Financial XXXX ext XXXX Prizm Financial Co. LLC is a debt collector. Any information obtained will be used for that purpose.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation