Consumer complaint received 2020-09-13
Company: PROSPERITY BANCSHARES, INC.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I would like XXXX  and Prosperity bank to be made aware of the following...As a person with a XXXX XXXX XXXX...I have experienced abuses that must be looked into under the Person's with XXXX  act that is put in place to protect persons with XXXX  from XXXX...Our Government here in the USA has done an excellent job with various acts in place to protect persons with XXXX  such as myself...Under the Persons's with XXXX  act I am filing a series of formal complaints...What put me in debt in 2019 was this...I had moved from XXXX  to Texas with my son...I was renting from a property called XXXX XXXX...Members of Staff at XXXX XXXX were XXXX XXXX me and using veiled XXXX  and under handed tactics to destroy my life and the life of my child...The XXXX got so awful that I had to involve the local police department who told me to contact upper level management and get myself out of that lease and move...I did exactly that...This is my detailed report on my experiences with XXXX XXXX   from XX/XX/2019 - XX/XX/2019.. A couple who lived and worked at XXXX XXXX tried to access me for XXXX  as follows...The husband introduced himself to me and gave me his phone number and stated that he works as an XXXX driver...I accepted his phone number and availed of his help for rides...I did owe him a small sum for those rides which I since paid in full...I always paid but due to financial strain that I was already under I could not always pay for emergency rides...At the time I was availing of those rides I was not aware that this man's wife worked at XXXX XXXX in their book keeping area...I did not know any of these people...I did not know a soul...XXXX a member of the staff at XXXX XXXX   would ask me questions such as how are things going with the XXXX driver?  I thought that was very odd...XXXX   asked me if I liked the man who gave me rides...I said absolutely not that her questions were way out of line and out of bounds that this man is married and even if he was not a married man I had no interest since I do not date...I tell you this because the staff at that property behaved in a very egregious evil reprehensible manner to set me up to fail...My XXXX  what if I had said or done something that was even perceived as flirting with that married man I would have been destroyed...As a person with a XXXX  my requests for reasonable accommodation at XXXX XXXX  were ignored and staff refused to help me with small things...One day XXXX  tried to get a rise out of me by inciting in me an angry response by being XXXX XXXX  and refusing to help me...I did become angry and yelled at her and called her a bad name...She threatened to call the police and even picked up the phone to call the police...While she was waiting for the police I told her that she was complicit in XXXX  of a person with a XXXX  trying to incite me to anger and set me up to fail and by so doing she is committing a serious crime under the Person's with XXXX  act..XXXX  told the police they were not needed and hung up the phone...I got up and left their office and proceeded to call the police myself who came and checked my XXXX XXXX and told me to take it easy as my XXXX XXXX was now off...I was told that a member of staff at XXXX XXXX had recorded my outburst on their cell phone in an effort to publicly shame me for becoming upset...I had to file a complaint with upper level management at XXXX XXXX about these acts...I had to insist that the footage on the staff's cell phone be destroyed and not used to incite angry responses from others in the public realm so as to bully me and set me up for more XXXX...Upper level management offered for me to move to one of their other properties...I told them that I had already requested this but was denied this by the horrible staff at XXXX   XXXX...Upper level management said that XXXX   would be willing to meet with me at my apartment and management to smooth this over...I said no thank you that my safety and well being was l already seriously compromised by XXXX  that I since learned that XXXX  is the wife of the man who provided me with rides...That XXXX  works at the office  and that I felt attacked and under siege by underhanded staff members who tried to destroy me...The couple who worked at XXXX XXXX XXXX and her husband have since relocated and moved they no longer work at XXXX   XXXX...In the month of XX/XX/2019 I was let out of a two year lease I had signed with XXXX XXXX by upper level management who to their credit realized that what I was put through was awful...I then had to borrow money from pay day lending companies and small lenders...My FICA  score at the time was over 700 because prior to moving to XXXX I had gotten out of debt...By the time I had borrowed and gotten behind in payments my FICA score dropped to under 400 in less than a year...In the month of XX/XX/2019...I used my loans to place my items in temporary storage and a friend of mine help to pay the cost of a hotel stay as I was forced by XXXX XXXX to move in an emergency move that should never have had to happen...I had to stay in a hotel for a few days and wait to move into the property I rent from now...I got my stuff out of storage and settled into my new apartment...The debs I incurred from this emergency move placed me under duress and under stress...I was now sick from XXXX  I developed XXXX   on my XXXX  and XXXX  on my XXXX  and I had to take XXXX  for three months...I had complications from the XXXX  that caused XXXX XXXX XXXX in my XXXX XXXX...Then I had creditors calling my phone and threatening me which obliged me to file complaints against them particularly XXXX XXXX XXXX and XXXX   XXXX XXXX XXXX out of Florida who...I had to work hard myself to get those creditors to stop calling me...The collection activities were so aggressive that one lending company would not stop calling me and sending employees to my door banging on my door and putting notes by my door...I had to call upper level management and ask them to ask their employee to return and remove that note that due to this pandemic they are in violation of CDC guidelines by making unnecessary stops and by ignoring my own outreaching explaining my position...I obtained cease and desist orders and got these aggressive collections activities to stop...I then proceeded to file for my chapter XXXX   bankruptcy with the help of XXXX where I took my debtors course...I want this to be told that is how I got into debt which added to my stress...While renting on the property I rent from now I had some unpleasant experiences here too but management here have been very responsive and helpful...I had obtained a dog for my XXXX XXXX  called an XXXX XXXX XXXX  dog...I submit to you here my XXXX  letter from my doctor for that purpose...My dog was viciously attacked by another dog on this property which traumatized me more...My dog is ok but I was covered in my own dogs XXXX...I am submitting that photo as well...Management did their best to see to it that all dogs are kept on their leashes...The owner of the dog whose dog attacked me dog refused to be responsible for damages done which added to my XXXX to my duress...I then had to borrow from a friend to pay the vet to care for my injured puppy...Due to being so ill I decided to return my dog to the couple I had purchased my dog from and they told me they successfully sold that dog to a very large ranch...I am submitting the XXXX  letter from my doctor and also the photograph as evidence of the trauma I experienced from that Dog on Dog attack which was vicious...The horrible woman responsible for this dog on dog to this day refuses to offer me compensation for my ordeal...I am submitting this pursuant to my complaints against both XXXX  and Prosperity Bank as evidence that I have XXXX XXXX   and that this XXXX must be stopped...

Respectfully Submitted by

Ms. XXXX XXXX XXXX

Company response to consumer: Closed with explanation