Consumer complaint received 2019-09-07
Company: AMERICAN HONDA FINANCE CORP
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
I leased a XXXX XXXX XXXX from XXXX XXXX in XXXX, California on XX/XX/XXXX. The leased ended on XX/XX/XXXX. My wife and I decided we wanted to purchase the XXXX XXXX. I contacted XXXX XXXX two times in an attempt to acquire financing to purchase the vehicle with no response from XXXX XXXX, so I went to XXXX XXXX XXXX and secured financing and purchased the vehicle. 
Prior to contacting XXXX XXXX XXXX I had logged into my account with HondaFinancial.com in order to get a payoff amount on the XXXX XXXX. I printed out the statement and have a copy, the payoff amount according to Honda Financial on XX/XX/XXXX was {$10000.00}. I gave this amount to XXXX  XXXX XXXX but I explained to XXXX XXXX XXXX that the payoff amount shown on HondaFinancial.com,  {$10000.00} and the purchase amount on the lease document from XX/XX/XXXX were different. The purchase amount on the lease document show {$13000.00}. 
XXXX XXXX XXXX initiated a conference call between XXXX XXXX XXXX, Honda Financial and myself in order to clarify the purchase amount on the XXXX XXXX XXXX. Honda Financial confirmed the payoff amount to purchase the vehicle to be {$10000.00} as indicated on the HondaFinancial.com website. 
XXXX XXXX XXXX proceeded with the purchase with the payoff amount as indicated on the HondaFinancial.com website, completed the loan documents and sent a check to Honda Finance Exchange , Inc. in the amount of {$10000.00}. 
After the purchase was completed by XXXX XXXX XXXX, XXXX XXXX XXXX issued a Transfer of Vehicle Ownership and Registration document, a Bill of Sale and Odometer Disclosure Statement and the Certificate of Title to me in order to transfer ownership, title and registration in my wife and myself. 
The problem we have is the Bill of Sale has an incorrect amount for the sum paid for the vehicle. The Bill of Sale indicates the XXXX XXXX XXXX was purchased for the amount of {$13000.00}. This amount is incorrect as the amount XXXX XXXX XXXX paid to Honda Finance Exchange is {$10000.00}. 
I've called XXXX XXXX XXXX two times now, first on Monday XX/XX/XXXX and again on Friday XX/XX/XXXX to ask them to clear this up and indicate the correct amount paid for the XXXX XXXX XXXX and they refuse to cooperate. 
This is delaying my being able to transfer title and register the vehicle as I can not submit an incorrect document to the California Department of Motor Vehicles, it violates California Vehicle Codes Section 20 which states, " It is unlawful to use a false or fictitious name, or to knowingly make any false statement or knowingly conceal any material fact in any document filed with the Department of Motor Vehicles or the Department of the California Highway Patrol. '' Submitting this incorrect document may also violate California Penal code 118 as it relates to perjury. 
Honda Finance Exchange accepted the payoff amount of {$10000.00} as the final amount to purchase the XXXX XXXX XXXX without any further documentation to indicate otherwise and by Honda Finance Exchange accepting the payoff amount of {$10000.00} to purchase the XXXX XXXX XXXX that acknowledges by acceptance the true purchase amount of the vehicle and initiates a new and complete contract for the XXXX XXXX XXXX and makes null and void any other previous documents as it relates to purchase of the XXXX XXXX XXXX.

Company response to consumer: Closed with explanation