Consumer complaint received 2021-01-27
Company: Porsche Financial Services, Inc.
State: VA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
I do not think it is a fair service that Porsche financial service department supplied to me with additional fee charged but not let me know the detailed info. Below is the story : I leased a XXXX XXXX starting from XXXX beginning and noticed that there is an fee item called 'Other Fees ' happened in the XXXX monthly statement with total {$200.00}, I called the customer service on XX/XX/XXXX and their answer is that, the fee is a kind of process fee after they receive citation tickets mails from Maryland XXXX department ( Maryland Transportation Authority ) due to my XXXX does not work, and they paid those fee shown in the citation tickets and there is a {$20.00} process fee happened for each citation ticket they got from the Maryland XXXX department . ( Maryland Transportation Authority ) I asked for those citation tickets from the Porsche financial customer service, the mailing date info sent to Porsche financial service showing up in those tickets mail is : XX/XX/XXXX with 2 tickets, XX/XX/XXXX with 3 tickets, XX/XX/XXXX with 5 tickets. totally 10 tickets with {$20.00} process fee each, that is why {$200.00} charged for me in the item 'Other Fee '. That is all info I got from Porsche Financial service when I communicated with them and they suggested me contact Maryland XXXX department ( Maryland Transportation Authority ) to deal with these case just in case it will happen again in the future. 

I thought it is my fault without telling the Maryland XXXX department ( Maryland Transportation Authority ) that they should send the citation tickets to my address, so I made this {$200.00} other fee in XXXX payment and contacted the Maryland XXXX department ( Maryland Transportation Authority ) and told them they should send those citation tickets to my address but not Porsche Financial Department. 

However, in my XXXX month payment got from Porsche Financial Department, there is another total {$240.00} shown up in the 'Other Fee ' again. I called the Porsche financial department service and their answer is still the same as before, the {$240.00} dues to the process fee they deal with my citation tickets got from Maryland XXXX. ( Maryland Transportation Authority ) So, this time, I made the call and asked them why my citation tickets would go to their department even after I contacted the Maryland XXXX department. ( Maryland Transportation Authority ) And this time, the answer I got from Porsche Financial Service Department is that, I leased this car, and I am only the user for this car, but the car 's owner is XXXX, that is why, no matter what, once the citation tickets happened, they will be always sent to XXXXorsche Financial Service Department and always {$20.00} process fee will happen for each of the tickets they received. 

So, my questions are : 1. Why Porsche Financial Service department can not tell me the whole story during my inquiry when this addition fee happened the first time in XXXX, and let me know, the citation tickets will send to them anyway. In this case, I do not have to waste my time with Maryland XXXX department and it is totally and definitely possible for me to avoid the second round of citation tickets and other fees charged to me in XXXX. 

2. Even if I am the user of the car, not the owner of the car, does it mean I do not have right and can not be reached out positively ( received email from Porsche Financial Service Department ) to know all these citation tickets info instead of seeing only a pure numeric other fee shown up in my monthly payment. I am not hard to be reached out through email, I regularly use my email box shown in Porsche Financial Service Department to receive their payment confirmation number after I made the payment each month. 

But the reality is, Starting from my lease beginning, the Porsche Financial Service Department never reach out to me positively and notified me this kind of citation tickets unless I see this case and ask them to send these tickets information to me. And for the first round other fees they charged, the charged month is XXXX, but the citation tickets mailed to them is XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. It is plenty time like almost 3 months they can reach out to me for this case and we can deal with it. 

And for the second round other fees charged on my XX/XX/XXXX month statement, I made two calls on XX/XX/XXXX asking for those new citation tickets number and sent one email XXXX XXXX  on XX/XX/XXXX asking for those new citation tickets number again, till now, none response I got from them anyway. 

3. The other fee they charged caused by their process fee, I do not think it is fair, for the first round other fee they charged me on XXXX with total {$200.00} ( each tickets {$20.00} process fee ), actually, those 10 citation tickets payments are only total {$75.00}, even two tickets payment amount is {$1.00} and {$1.00}.

Company response to consumer: Closed with explanation