Consumer complaint received 2020-08-11
Company: Allegiance Accounting Services, LLC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I am a XXXX citizen and live in XXXXXXXX XXXX XXXXXXXX XXXX, my family and I own a residential project and land in the most valuable neighborhood in the city and in the process of looking for investors to develop the project the american based company XXXX XXXX XXXX XXXX, XXXX, who is also a client of the ALLEGIANCE BANK, and presented us with a certificate letter addressed " To whom it may concern '' This letter is signed by a bank employee XXXX XXXX as Vice president and Shareholder, and he certifies in this letter that XXXX XXXX XXXX XXXX, XXXX has an open credit line for over XXXX XXXX USD in an ongoing revolving credit and they are clients of the bank. This letter is also dated XXXX XX/XX/2017. I have written to the bank and directly to XXXX and XXXX on the XXXX of XXXX in order to try to verify if this letter is legitimate and if this funds are available for the use of the development of my Residential Building project in XXXX as this is what XXXX XXXX XXXX XXXX, XXXX has stated to us therefore we are doing are due diligence to verify that this funds will be truly available to invest in our project. 

We would like to know if these funds certified XXXX XXXX XXXX XXXX, XXXX are available for investments outside of the USA and for our project in XXXX specifically as this is what XXXX XXXX XXXX XXXX, XXXX used this certificate for and consequently we emailed the ALLEGIANCE BANK but they have not replied to us in order to verify the authenticity of it and also we asked him the following on the original email to them : To : Compliance department Allegiance Bank The company XXXX XXXX XXXX XXXX XXXX has provided us with the attached certificate letter signed by MrXXXX XXXX XXXX ( vice President and Shareholder ) and dated XXXX XX/XX/2017 where Mr XXXX certified that they maintain a current banking relationship with your bank Allegiance Bank, and that they have a revolving credit or Line of Credit the exceeds XXXX XXXX USD Dollars. 

My family and I are the owners of a Residential Building project and land in XXXX XXXX XXXXXXXX XXXX and XXXX XXXX XXXX XXXX XXXX has presented us with your letter on their presentation package assuring that these funds will be used for the development of our residential building. 

It is our duty to verify the legitimacy of this letter and that the funds they are alleging on this certificate will be used for the investment in our residential project in XXXX the XXXX XXXX since this certificate is not addressed to us but to Whom it may Concern We are currently working with the USA banking regulators to verify the legitimacy of these documents as there is an ongoing investigation regarding a series of forged documents presented by XXXX XXXX XXXX XXXX XXXX. 

For the purpose of verification, can you please confirm the following : 1. That the letter attached is legitimate? 
2. That the funds of XXXX USD is a credit line provided to XXXX XXXX XXXX XXXX and are existing or that these funds are available to invest in XXXXXXXX XXXX XXXXXXXX, XXXX specifically for the development of the residential building project with address XXXX   XXXX # XXXX XXXXXXXX XXXX  XXXX? 

Thank you for your help on this matter With kind regards XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX Floors XXXX XXXX : XXXX XXXX XXXX

Company response to consumer: Untimely response