Consumer complaint received 2021-11-09
Company: CORELOGIC INC
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
My mortgage servicing company is XXXX out of XXXX XXXX, PA. I have my mortgage escrowed with them. Their tax department is Core Logic, they have been taking care of my escrow account since XXXX. My property taxes are due in 2 separate installments ( XX/XX/XXXX and XX/XX/XXXX. ) On XX/XX/XXXX I was made aware by my county treasures office that my taxes haven't been paid. On XX/XX/XXXX I called XXXX and informed them of the issue in which they told me they never received a tax statement from the county. I obtained a tax statement, and forwarded it to XXXX on XX/XX/XXXX titled ( Loan # - Property Taxes Due ) and was told that it should be processed in 2 weeks. Following up 2 weeks later on XX/XX/XXXX I spoke with the XXXX tax department ( Core Logic. ) During that phone call Core Logic informed me that did indeed receive a copy of the tax statement but now the issue was that the legal description on the tax statement didn't match the description on the loan, but they would get it resolved. They then Informed me to call back in 2 weeks to allow processing. XX/XX/XXXX Called the county treasures office to inform them on the issue, in which they told me that Core Logic or XXXX had never tried to reach out to them to get it resolved. Called back on XX/XX/XXXX, spoke with Core Logic again. They told me that they did eventually contact my taxing authority about getting the issue resolved and that they were going to go ahead and disperse the amount out of my escrow to prevent anymore late fees and penalties. ( Core Logic never made the disbursement ) XX/XX/XXXX I received a final notice of payment before tax sale from the County treasures office in the amount of ( {$3600.00}. ) I contacted XXXX right after I received the letter but the tax department was closed and the customer service rep didn't have any information. XX/XX/XXXX I contacted XXXX XXXX and informed them of the letter I received. They wanted me to forward them the letter to XXXX. I forwarded them the letter along with the Tax statement, the property deed, and land survey. Was told to call back in 7 days to allow for " expedited processing. '' Called back on XX/XX/XXXX spoke with Core Logic but was told it would take another 7 days for processing. I called Core Logic back on XX/XX/XXXX for an update. They informed me that the legal description still wasn't right. They then proceeded to verify with the county tax authority that the property description was actually correct, but it would take up to another 7 days to process. I informed them that if I wasn't able to get this simple issue resolved by the end of the day ( XXXX ) that I was going to be contacting legal council. On XX/XX/XXXX the county will be releasing my name in the paper for delinquent taxes, and if not paid My house will go to tax sale by XX/XX/XXXX. My escrow balance currently sits at {$4500.00}. Ive made my monthly payments into escrow ( {$410.00} ) on time every month since XXXX. Now since XXXX, and Core Logic have dropped the ball my family and I have to come up with the property tax money out of savings because Core Logic is refusing to make a Disbursement!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation