Consumer complaint received 2019-08-18
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Good Day, This is my Forth & Final Attempt!!! to be relieved of the XX/XX/XXXX -  XXXX XXXX Dealer Services auto  loan on the XX/XX/XXXX XXXX XXXX XXXX. I do not believe that I have received satisfactory service or communication as it pertains to this matter, and at this time would like to request that my claim be escalated and expedited by the proper XXXX XXXX representation. This loan in its entirety has become a detriment to my financial fluidity and quality of life. Since I began my claim – the vehicle has been repossessed, and sold at an auction without my knowledge. I was advised that I would receive notice of when the vehicle would be taken to auction, and that never happened. This has greatly impacted my ability to get to – and – from work, as well as made it very difficult to pick-up/drop-off my children.  Due to the negative credit reporting of this auto loan – I am currently unable to finance another vehicle without first satisfying the XXXX loan. Additionally, I am incurring astronomical charges in XXXX fees to get my family from point A – to – B. This is a very stressful disheartening experience for a family with young children. The late auto loan charges, fraudulent insurance charges and associated repossession fees have been collected from me and has caused my family to be restricted in lifestyle due to fraud. I request that action be taken immediately to rectify my loan agreement with XXXX. ----------------- ORIGINAL LETTER SENT ON – XX/XX/2019 ------------------My name is XXXX XXXX XXXX XXXX. In XX/XX/XXXX, I entered a financial agreement with XXXX XXXX   Dealers Services to finance the purchase of a XX/XX/XXXX XXXX XXXX XXXX. Per Case Number: XXXX “XXXX XXXX COLLATERAL PROTECTION INSURANCE LITIGATION” it has come to my attention that I have been subject to several of the unethical business practices involved with the XXXX XXXX  Auto Loan Product. There was no way I could have discovered through the exercise of reasonable diligence, that the forced-place unnecessary CPI policy I received existed while paying my XXXX XXXX Loan. Outlined below is the misconduct of XXXX XXXX  - XXXX XXXX:  A.	Misrepresenting the terms of its auto loans to customers upon their initial application and throughout the application process;1.	At the time that I signed my XXXX XXXX Auto Loan XXXX XXXX neglected to inform me of the forced placed insurance policy that was endorsed on my auto loan. 2.	The payments that I agreed to on XX/XX/XXXX during the origination of my loan were increased without my knowledge. 3.	I was not made aware of this information, and would have elected to decline the loan as it was offered. B.	Transmitting loan application and other customer information to XXXX XXXX; 1.	I was not informed that CPNI and loan application details would be passed to a third-party.2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. C.	Misrepresenting the role that XX/XX/XXXX played in the loan application process;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. D.	Misrepresenting the circumstances under which customers would receive a force-placed CPI policy; 1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. E.	Force-placing unnecessary and undisclosed CPI policies;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I was not aware of the details of the policy and was not able to access/accept the terms and conditions of the forced placed CPI policy. 4.	I was not aware of the financial scope or impact of the payment amounts or dates.F.	Concealing the true nature of its relationship with XX/XX/XXXX from customers;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I was not aware that I was engaging in a contractual agreement with XX/XX/XXXX and was not aware of their company policies, procedures or ethics. 4.	I was not made aware of this information, and would have elected to decline the loan as it was offered. G.	Paying XX/XX/XXXXl the alleged value of premiums that XX/XX/XXXX wrote on borrowers’ automobile loans;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I was not aware that my loan had third party insurance underwriting or the terms and conditions of the forced placed insurance. 4.	I was not made aware of this information, and would have elected to decline the loan as it was offered. H.	Collecting monthly payments from Class members, including premium charges and interest;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I made several payments at XXXX XXXX  Branch Locations and was not made aware of any forced placed insurance on my account at that time. 4.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 5.	Charges were inflated and principal loan credit reporting have been reported wrongfully and inaccurately since the inception of the loan. 6.	I was not made aware of this information, and would have elected to decline the loan as it was offered. I.	Misrepresenting to credit reporting agencies and to Class members that there were delinquencies when CPI premiums and insurance were not paid1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was subject to a substantial credit score decrease for the entirety of the XXXX XXXX Auto Loan. 3.	I was subject to higher interest rates based off of the credit reporting of the XXXX XXXX Auto Loan. 4.	I was subject to credit rejection based off of the credit reporting of the XXXX XXXX Auto Loan. J.	Misrepresenting to credit reporting agencies, Class members, and the Courts that repossession of Class members’ vehicles was authorized because Class members were delinquent on their loan accounts. 1.	I was subject to repossession based off of the default of the XXXX XXXX Auto Loan. It saddens me to come to the understanding that this has been my latest experience with XXXX XXXX - because my family and I have been long term customers. I would not like to take up any legal action in the event that we are able to come to an amicable agreement. On the basis of 18 U.S.C. § 1964(c)/18 U.S.C. § 1341/18 U.S.C. §1343 I would like to request the following:1)	Immediate removal of any negative payment reporting to the credit bureau associated with this loan 2)	Immediate return of repossessed XX/XX/2013 XXXX XXXX3)	Immediate modification of the fraudulent XXXX XXXX Auto Loan4)	Immediate refund of all payments during the forced placed CPI period 5)	Immediate refund of all post-charge off fees associated with XXXX XXXX Auto Loan 6)	Immediate refund of all repossession related fees. Mail Fraud: Defendants violated 18 U.S.C. § 1341 by sending and/or receiving, or causing to be sent and/or received, materials via U.S. mail or commercial interstate carriers, for the purpose of executing the unlawful and fraudulent scheme to profit from force-placed CPI policies. Wire Fraud: Defendants violated 18 U.S.C. §1343 by transmitting and/or receiving, or by causing to be transmitted and/or received, materials by wire for the purpose of executing the unlawful and fraudulent scheme to profit from force-placed CPI policies. Due to the negligence on behalf of XXXX XXXX I have been unnecessarily immobilized, and humiliated. I am an early career XXXX, and had every intention of using this credit building opportunity to further increase my credit worthiness, progressively increase my quality of life for myself and my family. After being impacted this way I seek to be exonerated of this loan agreement with XXXX XXXX/XXXX XXXX. Thank You, XX/XX/XXXX

Company response to consumer: Closed with explanation