Consumer complaint received 2022-08-09
Company: SYNCHRONY FINANCIAL
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On Fed XXXX 2022 I came across a website called " XXXX  ''. I purchased a " XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX '', With my PayPal credit card. However, To this date, I have not gotten my item. I have tried contacting the seller for more information and no response. I went back onto the website and it is no longer available. I checked the tracking that the seller provided and it said it was delivered. When I went to check for the package there was nothing. I contacted XXXX and gave them the tracking and they said it was delivered to the same city I lived in but with a different name and address. After several attempts to contact the seller with no response, I opened a dispute with PayPal. PayPal took my dispute on XX/XX/2022 for an item not received. I gave them the tracking and told them that the shipping company said it was not delivered to my address and that it was sent under a different name. PayPal closed the case in the sellers favor. I asked PapPal why they closed the dispute in the sellers favor and they said that the seller provided proof of delivery. I asked PayPal to contact the shipper and see where the item was delivered and they refused. On the tracking, it says it was delivered to my city, but when you call to see where it was delivered they say to confirm the tracking number, name and address, they said its not my tracking because it is under a different name and address. After that, I tried to reopen a dispute with PayPal. PayPal refused to reopen a dispute. Then I managed to open another dispute with PayPal credit for the same item and I was able to. I gave PayPal Credit the same information they said that they will try to investigate this further. On XX/XX/2022, PayPal credit closed the dispute in the sellers favor because the seller provided proof of delivery. When I told them that I called the shipping company and that they said it was delivered to the same city but delivered to a different name and address they re-opened my dispute. On XX/XX/2022 they closed the case again because they cited with the seller because the seller provided proof of delivery. The proof of delivery just shows it was delivered to my city that's it, it does not show my name or address. Paypal gave me some documents telling me why the case was closed. I looked at the documents and the seller provided them with a different tracking number and different shipping company. I contacted that company and they told me the same thing that the other company said, that it was sent to a different name and address. PayPal Is charging me XXXX dollars for something I did not receive. I tried several times to call the seller and email the seller and no response. The sellers email is not an active email. It seems like the seller only responds to PayPal. I tried to go back onto the sellers website to see if there is any other contact info i can use and the website is no longer available for months now. So I'm trying to settle this with PayPal. PayPal is being very difficult to deal with, it seems like they don't want to help me. I told PayPal That there is several tracking numbers for one item and that they got a tracking number from a different company than the one I got and they refuse to listen. I also told PayPal to check the website of the item I bought, That its is no longer available and they just don't understand my situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief