Consumer complaint received 2021-12-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2021 I purchased Internet service for my XXXX XXXX from XXXX for {$44.00} I call them up on the phone and they had me pay through a link with my capital one credit card I paid for the service and they told me the service was effective they told me I would be getting between 12 and MB 25 per second and they advised me if I had any technical issues they give your phone and the phone call ended I connected the XXXX XXXX  got the password for my computer and the service was about XXXX MB per second I could not navigate you could not go from one website to the other it was not functioning it was too slow I did some quick research online and found hundreds of complaints about XXXX XXXX I had given them my home address and ZIP Code they advised me that there was service my area with the speeds that they described to me as I said I went onto the Internet I found hundreds of cases with people were given misinformation lied to On that same day XXXX XXXX I contacted the technical people they said they literally set all the connections and that I would get a better speed of Internet service it would take between 12 and 24 hours I waited 24 hours at that point had no service whatsoever non-it was not functioning I call them back they told me to go and get a new Sim card went to the XXXX store in XXXX Pennsylvania and they gave me a new Sim card at no charge I went home and connected it there was still no connection I called back this technical people they told me they had a reset the connections 24 hours later there was no service whatsoever I called in and request a refund and to cancel the service they told me to contact my credit card company and request the chargeback and they would not contest I did that on XXXX XXXX so far they had sent me no receipt whatsoever they sent me numerous emails to my email would no receipt no invoice I contacted my credit card company and told him exactly what transpired they put in the dispute XXXX answer them back and they put the chargeback on my account I called my credit card company and they refused to do anything about the charge they requested that I spent {$1500.00} to have a private company come to my home and verify that XXXX 's Internet service was not working the charges {$44.00} they requested an invoice or receipt for the service which I never got I was never sent an invoice or receipt they advised me that they did receive an invoice or receipt from XXXX when I contested the service and they refused to share with me and wanted me to get a receipt from XXXX I call XXXX numerous times last time I called was XX/XX/2021 asking for receipt they advised me that being that I cancel the service they could give me access to an account or an invoice however they are still maintaining the services open the account is still operational when I call back and I give them my phone number they tell me I owe pain so this is an open case of extremely strange behavior I've done everything I possibly can and been manipulated and basically misled

Company response to consumer: Closed with monetary relief