Consumer complaint received 2023-09-08
Company: Block, Inc.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XX/XX/2023 I filed a dispute with Cash App. I had several transactions. I disputed because the company XXXX I was playing. They're site and I found that they were cheating me out of my winnings and coins. I was buying from them, they were stealing back coins as I would purchase coins the balance would immediately go down. I won a jackpot on this site and they refused to pay Me because I did not send them pictures of my debit cards ( s ) yes they wanted all my cards I ever used on their site inorder to get the jackpot. So obviously I wasn't gon na send Pictures of my debit cards that does Not make sense so I began digging into all of the emails they would send Advertising how all of these winners have one jackpots on their These emails were false advertisement and misleading because all Of the jackpot winners had the same name and this went on for Months and months so I requested the company given Me my money back because I caught them cheating I had pictures And screenshots of them skilling my coins and also the chats about The jackpot and then requesting copies of my cards They also began to threaten me and state that they were going to send My information to a public database Not knowing what this database is for or who it's related to Obviously I was upset again because now they're threatening me over several emails they threaten Me then they take it back then they threaten me again then they Apologize again then they threatened me so I Contact a cash app to make a dispute on all of my charges with this company Immediately hours after I created this dispute cash app was sending me over 30 Denial Emails Stating that my dispute was denied. I have not received any information from them as 2. They immediately denied them because first of all, there wasn't even enough time for them to investigate or contact the merchant or review my attachments that I sent in for those Disputes. I have been contacting them every day since trying to get a proper denial response. And I can not get one the phone support says they have to send an email. I get the email and it's a blank email requesting for me. The dispute number, the claim number, the transaction date, and merchant name. I don't have the dispute number or the claim number. Because I've never been have nothing to reference these denials too. Because they don't have a transaction date, I finally received Received one paper. From cash app with a list of charges the transaction date the merchant name the Dollar amount and that the card was not present. The paper does not indicate anywhere that it's a denial or an approval. There's no heading on it except for that. It's from Cash App, and there's no other information. It's my understanding that Cash App. Has a {$250000.00} coverage for.customers through visa so I am not sure where to go to complain. I hope I am in the right spot I just keep getting sent in circles by Cash App there is no accountability whatsoever from them. Now this evening I went to log in and my account is blocked and my daughter sent me money I did not receive my normal notifications about the deposit and my card was denied. I will call them tomorrow morning. I hope this complaint will get to the appropriate person at Cash App. 
Thank you kindly

Company response to consumer: Closed with explanation