Consumer complaint received 2015-11-17
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting
Issue: Unable to get credit report/credit score
Sub-issue: Problem getting report or credit score

Complaint:
XXXX says I owe them money ; I do n't believe I owe XXXX anything. What XXXX has done is damage my credit with the XXXX major credit reporting agencies. Following is the background of the dispute:1 ) We live in an area in XXXX Texas where there has been a multi-year drought. It had not rained for several years. 
2 ) We had all our communications with XXXX : XXXX landlines, XXXX cell phones, and a 4G Mi-Fi card for our Email and Internet needs. We have had the XXXX services with only minimum typical problems ; nothing out of the ordinary. 
3 ) Suddenly it started raining daily in our area. 
4 ) Every time it rained, our landlines would go dead. Not just us, but everyone else around us who had XXXX services. 
5 ) We all called XXXX to inform them of the situation and were told that they were working on the problem. 
6 ) Finally XXXX decided to send one of their technicians to check our problem. The technician came, checked out the system and concluded that : XXXX 's systems were fine and that the problem had to be with our phone equipment. 
7 ) I informed the XXXX tech that our landlines would " go-dead '' every time it rained and that they stayed dead for several days, and sometimes for several weeks. 
8 ) Based on the XXXX tech 's recommendation, we purchased all new phone equipment for our home and for our office. The cost was significant and caused a great deal of confusion and time-consuming work. 
9 ) The following time it rained, the landlines went dead again. We called XXXX and they decided to send another tech ( it became apparent that XXXX was getting very angry calls from people in our area who, the same as us, were having serious problems with their phone service ). 
10 ) The night before the tech was to come to our house, a different tech called and told me that he had found the problem. There was a " switch '' or " switcher '' XXXX box that was leaking when it rained, that it had a lot of ants and trash and that that was what was causing our landlines to go out when it rained. The tech said that there was no need to have the XXXX tech visit us the following day, so he was cancelling the service call, and that he would stay around for a couple of days to make sure that the problem had been fixed. This was not true, he did n't stay around. 
11 ) The following day it rained, and as usual, the landlines went out. I called XXXX who seemed oblivious to all that had happened, and said that all they could do was credit me the {$130.00} that they had billed me on the previous bill for the cost of the tech visit ( the one who said that the problem was with our equipment and not with the XXXX system ). 
12 ) At this point I, like the rest of our neighbors, had had enough. I then went to XXXX ( a " madhouse '' of people changing from XXXX to XXXX ) and changed all my communication systems from XXXX to XXXX. This was, and is, very inconvenient, and is damaging me sufficiently to the point that I will be able to prove damages in a legal claim against XXXX. 
13 ) Some of my neighbors are retired lawyers/litigators ( have spent 35 to 40 years specializing in Litigation, for large legal firms in Texas ) and they have been preparing to initiate legal action against XXXX. I have been considering joining them in their action against XXXX. 
14 ) Due to the above, I do n't believe that I owe anything to XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief