Consumer complaint received 2021-01-27
Company: WELLS FARGO & COMPANY
State: WI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
In XX/XX/XXXX. I noticed fragulant activities on my Wells Fargo accounts. I contacted Wells Fargo fraud department and filed a complaint on unauthorized charges. 5 complaints. Wells Fargo issued me new debit cards at that time. I never heard back or was reimbursed for my 5 claims. 
XX/XX/XXXX. I found more fragulant activities on my accounts contacted Wells Fargo. I was issued new debit cards 2nd time. 
XX/XX/XXXX. I was locked out of my online banking. I went to the Wells Fargo branch in XXXX XXXX. I met with a banker in going thru my accounts with him I discovered my online user name and password had been changed. 
The banker and I changed the incorrect information on my accounts, issued me a 3rd new set of debit cards, and unlocked my online banking. 
XX/XX/XXXX I was again locked out of my online banking. I went back to the XXXX XXXX Wells Fargo branch. My user name password phone number and address were again changed on my online banking. At this time Wells Fargo in XXXX XXXX. Issued me all new account number for my 6 savings accounts personal checking, buisness checking, line of credit, and buisness credit card. My accounts were " frozen '' i was told i would not be allowed access to my accounts until this was investigated. We established my email had been compromised and i would not be getting any correspondence on line.by Wells Fargo. My username and password were again changed. When I arrived home. I had a letter from the DMV telling me they had issued my drivers license to a different state. I also recieved and email from Wells Fargo listing ALL my new account numbers. I contacted the DMV, FTC SOCIAL SECURITY, IRS, STATE OF WIS, LAW ENFORCEMENT. XXXX XXXX COUNTY SHERRIFS DEPT. ( filed a police report ) AAG, AND CONSUMER COMPLAINT. Froze all my credit reports. Froze and contacted all my credit cards. Contacted Wells Fargo. Wells Fargo refused to cooperate with law enforcement. 
XX/XX/XXXX I was again locked out of my online banking. I went back to Wells Fargo. My username and password, addresses, and phone numbers were AGAIN changed. I questioned Wells Fargo on how this could happen on my " frozen accounts ''. I informed the banker ( XXXX XXXX ) that Wells Fargo had sent me an email on my compromised email account listing all these new account numbers. The new accounts that were just opened ( i had only recieved personal checks Wells Fargo charged me for these. My grandchildren debit cards for their accts. My personal debit card. I informed Mr . XXXX  I never recieved the buisness checks or debit cards or my Wells Fargo credit Card. ) Were then closed. Wells Fargo then issued me a second new set of all new account number, checks, buisness checks, savings accounts. I had still not recieved all the first set. I also told Mr . XXXX  I had recieved a notice from the US Postal service and someone had changed my address thru the postal service. I went to the post office in XXXX 's Wi and told them my identity had been stolen and we changed my addresses back again this was done on " FROZEN '' accts. Someone had also tried to add their name to my Wells Fargo acct in XXXX XXXX SD. ( XXXX XXXX ) I am unsure of how this could have happened with my accounts " FROZEN '' I asked AGAIN would Wells Fargo please cooperate with law enforcement. At this time my accounts were " Hardlocked '' I was told this ment nothing goes in/ nothing comes out. No online banking. I was also issued a verbal pin to protect my accounts and was told noone could do ANYTHING to my accounts without this pin. This would be a 10 day investigation and someone would contact me. 
XX/XX/XXXX I recieved another change of address. I had also gone thru everyone of my accounts. I found XXXX. Of frauglent charges that dated back to XX/XX/XXXX. I went back to the bank told Mr XXXX what I found. Only to find out someone had transfered money " ONLINE '' on my " HARDLOCKED '' bank accounts, to an account that ended in XXXX. That have not only have no online access too. I dont know the acct numbers and I was told since I never recieved them my cards were replaced 3 times in a month and the ONLY way to get new accounts was to go into a branch with my photo ID.. I reiterated to Mr . XXXX  that these people have my license my ss number my passwords and have gotten into my online banking. Changing my address, username, password and phone number multiple times. Had Wells Fargo cooperated with law enforcement this would have never happened. Noone has any explanation for me as to w this happened a new investigation has been started and I will not have access to my accounts or money until this investigation is completed. I explained to Mr XXXX that I have not paid a bill since my accounts were " frozen '' on XX/XX/XXXX. I still have bills, my home taxes and IRS taxes. Mr XXXX told me it would be completed in 10 days from XX/XX/XXXX. To XX/XX/XXXX I as well as the investigating officer from XXXX XXXX County called Wells Fargo everyday leaving messages for someone to call me back. My bills have not been paid. They are threatening to repo my new truck, cancel my insurance, IRA, etc. I needed to know what was going on. My husband and myself own a buisness. My husband travels for a living and has not been able to work since our accounts have been " frozen '' on the XX/XX/XXXX. We have no way to pay for rooms or gas and this is costing us XXXX of dollars a day. It is also ruining my credit. Reputation, I am XXXX its affecting my health marriage and the IRS is levy my home because I have no access to my money. I contact the XXXX tell them my problem and explain Wells Fargo will not call me back or cooperate with law enforcement. 
XX/XX/XXXX. I recieve a letter from Wells Fargo corporate office telling me I MADE THE TRANSFERS. I all Wells Fargo on Friday XX/XX/XXXX at XXXX. I tell the lady on the phone that its impossible I made these transfers. I have NO ONLINE BANKING AND NO ACCOUNTS. She tells me this was investigated TWO times and I DID IT Friday XX/XX/XXXX I recieve a letter from the IRS telling me my house has been levied I call Wells Fargo AGAIN at XXXX XXXX  to find out how to get my money out of the bank because NOONE will answer my calls. The nice person on the phone unlocks my online banking ( i had them document all of this ) this is the first time since XX/XX/XXXX I have seen my online accounts. I transfer all my accounts into my personal checking. Upon doing this I discover 10 fragulant transactions on XX/XX/XXXX. Including names phone numbers email addresses. These frauglent actions were visible to the Wells Fargo manager who told me I stole my own money. These transactions were also done while my accounts were being investigated. I was accused of stealing my own money in a letter and to law enforcement. 
After I transferred my money and found the 10 frauglent transactions. I then called Wells Fargo Fraud back at XXXX XXXX  on XX/XX/XXXX. I had them refreeze all my accounts. Told them the 10 transactions I found. Told them they had accused me of stealing all the while it was rite there. I informed Wells Fargo my husband would be going to the Wells Fargo in XXXX on Saturday with proper id and would be withdrawing all our money out of the bank and closing our accounts. DAI the Wells Fargo fraud representative told me she could clearly see i was correct. Apologized to me documented then entire conversation and reopened my case. My husband who is on the account goes to Wells Fargo in XXXX Wi on Saturday XX/XX/XXXX. They refuse to give him our money. My husband then goes to Wells Fargo in XXXX MN. They give him the money left in our accts. He tells them to close the accounts. They will not as its now being investigated again. 
MONDAY XX/XX/XXXX I call the executive office of complaints from Wells Fargo. I make a formal complaint stating exactly what is in this letter. I am told they will respond to me the next day. ( Tuesday XX/XX/XXXX ) they do not. 
Tuesday XX/XX/XXXX I recieve a letter from the Executive office of Complaints again telling me I DID THIS. I also recieve a letter from the XXXX with the response from Wells Fargo stating I DID THIS. They also put on my XXXX report I did this. I then unlocked my online banking again. I discovered that on XX/XX/XXXX Wells Fargo stopped payments on three checks. Wells Fargo let someone change my username address and phone number 6 times from XX/XX/XXXX to XX/XX/XXXX. Wells Fargo issued Debit cards on my " hardlocked '' account to a false not my address in a different state.. Wells Fargo issued and mailed checks with my account numbers to someone in a different state with an address that was illegally used on my accounts. Looking at my Wells Fargo accounts online there are money transfers, email addresses, phone numbers names and incorrect email addresses that say they are mine. Wells Fargo is continuing to deny any false information on my account. They have yet to turn anything over to law enforcement. Wells Fargo has cost me XXXX of XXXX of dollars, my home, vehicle, health, I am XXXX, my reputation. Credit. XXXX XXXX. Almost 3 months of XXXX income. 
On looking for a phone number to call someone in corporate I discover a lawsuit that Wells Fargo has been sued for doing exactly word for word on my personal self to millions of others. 
I personally think and so does law enforcement this is an inside job. Wells Fargo has been stealing from me for well over a year. XX/XX/XXXX. And they are saying there is nothing wrong. Anything incorrect has been done by me. 
The Executive Office of Complaints is not cooperating. They are telling me Wells Fargo is not at fault. I have every document to support my accusations. 

Thank you for your time XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX WI XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief