Consumer complaint received 2020-10-27
Company: Sequium Asset Solutions, LLC
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
A third party collection agency is attempting to collect a invalid debt which was previously created by XXXX XXXX a debt that I do not owe. 

Before I left my former home which I rented at the end of XX/XX/XXXX beginning of XXXX of XXXX. I called and spoke to a XXXX XXXX customer service representative and requested to have my internet service be disconnected which I was told would be terminated immediately. Before I left my previous home, my internet bill was current since XXXX XXXX DO NOT allow past due account to continue to have internet service and would promptly disconnect service. 

Also, I do not owe XXXX XXXX any cable or internet equipment. I opted to provide my on wireless internet cable router which I purchased used at XXXX XXXX in XXXX XXXX, Nevada. 

XXXX XXXX Wireless Internet Cable Modem was returned to their retail store location at XXXX XXXX XXXX in XXXX XXXX by me over two year prior to moving out of my former resident as a means to reduce my monthly internet bill. 

More than 15 months later or around early XX/XX/XXXX I received notification via XXXX  and other consumer credit agencies that a company by the name of Sequium Asset Solutions , LLC is seeking to collect on this ILLEGAL/Fraudulent XXXX XXXX bill in the sum of {$270.00} which I do not owe. 

This collection account has cause great harm to my credit files which I am trying to rebuild. 

Recently, I submitted a dispute with XXXX, for the record, I have worked in the credit reporting field and understand the dispute process and strongly believe that this false debt was not properly validated nor verified and would like to know when this so-called debt was first delinquent since I moved out of my previous home in the beginning of XXXX of XXXX. 

I would like Sequium Asset Solutions , LLC to provide me with a complete record of my payment history or previous equipment rental from XX/XX/XXXX XXXX XX/XX/XXXX from XXXX XXXX in order for verification purposes. I would also like a complete equipment audit pertaining to the device 's serial number and MAC address and the date when the equipment was first put into service. 

I can provide proof via XXXX payment confirmation which I received in my XXXX email account that my final payment was made prior to moving out in XXXX of XXXX the time when I spoke to the XXXX customer service agent in their billing department. Please find the attached file of full payment. 

Furthermore, It appears after research that XXXX XXXX have a bad habit of not disconnecting cable or internet service when a customer calls and request a disconnect. They will allow service to continue long after a customer no longer reside at a former resident. 

I am also submitting a copy of the invalid equipment requested I receive from XXXX XXXX for equipment I do not owe which contains the account number. 

I would appreciate if you would have this issue fully investigate and removed from my credit report. 

Thank you, XXXX XXXX XXXX XXXX XXXX SEQUIUM ASSET SOLUTIONS , LLC Original Creditor Name XXXX XXXX Date Assigned XX/XX/XXXX Original Amount Owed {$270.00} Amount {$270.00} Status Date XX/XX/XXXX Status UNPAID Balance Date XX/XX/XXXX Account Designator Code INDIVIDUAL_ACCOUNT Account Number # # # # # # XXXX Creditor Classification CABLE_OR_CELLULAR Last Payment Date Date of First Delinquency XX/XX/XXXX Comments Contact SEQUIUM ASSET SOLUTIONS , LLC XXXX XXXX XXXX XXXX ( XXXX ) XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation