Consumer complaint received 2022-02-08
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2021. I ordered the XXXX  diet pills. I received them somewhere around XXXX XXXX They also had a. 90 day money back guarantee. I called ( XXXX ) XXXX on XX/XX/XXXX, spoke to someone named XXXX. She was located in XXXX ( she said ). I asked her for a supervisor because I wanted to return the merchandise because it did not work. She told me I did not need to return the merchandise because of health/ COVID reasons. But said that they would provide a credit refund to the method of payment that I used to pay for the diet pills. I said OK. I called back again on XX/XX/XXXX and told them that I did not see the credit pending on my card. And the guy told me that I needed to return the merchandise. And I told him that's not what I was told previously. I told him if he wanted me to return the pills, I would do so. But they needed to provide me a label. He said they don't do that. On XX/XX/XXXX I filed a dispute with Chase because I was tired of getting the runaround and people telling me different things. Chase Provided a temporary credit. Then on XX/XX/XXXX, I noticed that Chase had put the money back on my card. As though it were my financial responsibility because they closed the dispute. I called the company, XXXX, again and spoke to a supervisor named XXXX. She said that there's nothing she could do because there was an open dispute on my account. I called Chase and did a 3 way call. And that's when I found out that I can reopen this dispute. I dont have any return. Information or tracking because I didn't return it based on what I was told. 
It is unfair that every time a company provides information to the consumer about returning an item and a money back guarantee, they do not honor it. And then when you call the company to try to get resolution, you end up always speaking to someone out of the country and they give you these weird names. It seems like each representative that I spoke with at XXXX had something different to tell me, and that's not my fault. I should not be penalized and have to keep an item that does not work and did not work for me, and item had a money back guarantee. I request this dispute be reopened and I request a full refund from Chase or from the company. I don't know how this is supposed to work from here. The company says they can not refund me because there is an open dispute and the item was charged back to them. Chase says they can not provide me a refund or a credit because the company supposedly provided information that led them to close my dispute.

Two Chase representatives from the Chase Disputes dept called the merchant to let them know that my dispute with Chase was closed and that they could provide me { Chase } with the mailing address to mail back the unused product. The Merchant was rude and said No. 

I even called the

Company response to consumer: Closed with monetary relief