Consumer complaint received 2023-03-02
Company: LEXISNEXIS
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
On XX/XX/XXXX, the complainant requested a Tire Change service. However, the service was canceled and never received. On XX/XX/XXXX, XXXX paid an invoice for a fraudulent claim of XXXX XXXXXXXX # XXXX to The XXXX XXXX XXXX for an Initial Tow ; however, the complainant did not have the vehicle towed for a XXXX XXXX XXXX towed for any reason per the claim details provided by XXXX. Per the fraudulent claim that XXXX paid -Payment under Towing and Labor Coverage XXXX XXXX XXXX XXXX XXXX. The complainant contacted The XXXX XXXX XXXX to inquire about the fraudulent invoice submitted to XXXX regarding claim # XXXX, asking them to provide further information on where the vehicle was allegedly towed and the reason for the tow. Per the disclosure provided by XXXX Your roadside assistance is covered. Once we receive the invoice, we'll pay them directly. 
We'll pay XXXX XXXX, XXXXXXXX XXXX parent company, up to your towing and labor coverage limit. The complainant has not obtained the requested information and documentation for over 60 days. Complainant contacted XXXX on XX/XX/XXXX, and spoke with XXXX and XXXX in the claims department regarding the fraudulent claims paid to XXXX XXXX XXXX. XXXX reported that claims could be paid to the service provider even if the provider did not complete any work. XXXX informed complainant that it did not cost anything to the insured. Complainant informed XXXX that she misrepresented statements and advised her that XXXX is complicit in the criminal acts of wire fraud per 18 USC 1343 : Fraud by wire, radio, or television : wire fraud is a federal crime in which the defendant is accused of defrauding someone out of their property using electronic communication ( i.e., TV, radio, phone, internet, fax ). Insurance Claims Fraud-Billing Fraud is when a professional will bill the insurance for services that never happened or for services that were not necessary for repair ( also known as over-servicing. ) Per the disclosure, XXXX XXXXXXXX XXXX is part of XXXX XXXXXXXX XXXX XXXX coverage and applies to covered vehicles only. XXXX XXXXXXXX XXXX  is provided through XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MA XXXX, except in AK, CA, HI, OR, WI, and WY, where services are provided through XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX CA XXXX. NOTE : If you need to use Roadside Assistance for an insured vehicle that does not have XXXX XXXXXXXX XXXX XXXX coverage, you will be responsible for all charges and services performed. Roadside Assistance coverage does not cover the cost of repair parts. 
Additionally complainant found two fraudulent claims for towing incidents dated XX/XX/XXXX that LexisNexis are reporting, and additional fraudulent towing incidents claims were reported on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX by XXXX XXXX. On XX/XX/XXXX, a fraudulent citation appeared on the complainant XXXX Report for a stop sign/red light dated XXXX, fraudulently reported by Lexis Nexis. Complainant filed insurance fraud complaints with the Federal Bureau of Investigation ( FBI. ) National Insurance Crime Bureau of Investigation ( NICB ), Securities and Exchange Commission ( SEC. ), Internal Revenue Service ( IRS ) XXXXLexisNexis violates 15 USC 1681 ( a ) '' Infringed Upon a Consumer 's right to privacy '' and 2. 15 USC 1681b ( a ) ( 2 ) " No Permissible purpose/ No written instruction. '' LexisNexis XXXX XXXX Attached : ID Email Address Associated with LN : XXXX XXXX

Company response to consumer: Closed with explanation