Consumer complaint received 2024-01-24
Company: DHI Mortgage Company
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process
Sub-issue: Escrow, taxes, or insurance

Complaint:
XX/XX/XXXX I closed on a mortgage with DHI Mortgage. It was later transferred to XXXXXXXX XXXX and now the loan is transferred to XXXXXXXX XXXX. My property taxes and insurance are all from escrow. My loan for XXXX has ballooned to an excess of {$870.00} additional payment per month. I contacted XXXX to inquire why? I was told it is because they did an analysis and determined my escrow amount was not based on my actual homeowners insurance bill for the year sent to them by my insurance carrier and they estimate my property taxes to be {$10000.00} year on a {$420000.00} home in XXXX XXXX. My property has been homestead since XXXX. The XXXX XXXX property appraiser mailed the bill to XXXX XXXX The XXXX Representative I spoke with on XX/XX/XXXX stated when the loan was transfer to them all the documents were not sent or loss in transit. They have no knowledge my home is homestead and therefore basing my payments on their own analysis. She stated, " DHI Mortgage did not transfer all the mortgage documents to XXXX and XXXX did not transfer all of the information to then in transferring to XXXX XXXX. I asked the representative doesn't it behoove each company when transferring mortgage loans to secure the proper instruments. She stated it is not XXXX XXXX fault if the company they purchased the loan from did not transfer the documents to them. She further stated, " they do not go by the tax bill from the Property Appraiser. It is my responsibility to alert them to my Homestead exemption status. I asked the representative where can I send the documentation and she advised me I can not. I can only call a phone number within her organization and speak with someone about it. They will not adjust my payments and it will just stay in escrow for future escrow. My payment will continue to be {$870.00} higher per month. When I purchased my home I had to meet FHA guidelines to qualify and meet income to debt requirements. This new payment would have disqualified me for the home purchase in XX/XX/XXXX. I would have never made it to the closing table with this payment. This company XXXX, XXXX and DHI Mortgage are transferring loans, intentionally omitting information and conveniently loosing documents to disregard the actual yearly taxes and insurance to inflate customers monthly mortgages which result in homeowners inability to pay. This would result in the homeowners loosing their homes due to intentionally inflating monthly payments. I have further learned, DHI mortgage sold my loan to XXXX and omitted one of the borrowers on the loan and did not transfer all of the loan documents. XXXX who had my homestead documented omitted this on the transfer to XXXX which has resulted in the same omissions. I do not believe these three companies are this careless. I believe it is another example of targeting minority home loans to intentionally orchestrate a default. These are danger and reckless practices not to mention discriminatory. My tax bill for XX/XX/XXXX was {$860.00} paid by DHI Mortgage. My tax bill for XX/XX/XXXX was {$4800.00} paid by XXXXXXXX XXXX to XXXX XXXX. My monthly mortgage payment with DHI Mortgage at closing was {$2600.00}. My monthly mortgage payment when transferred XXXX and during the time they serviced my loan the amount was {$2600.00}. My monthly mortgage payment when transferred to XXXXXXXX XXXX for the entire XXXX year was {$2600.00}. My new monthly mortgage payment with XXXX for XX/XX/XXXX is {$3500.00} and the representative that will be my new payment going forward.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation