Consumer complaint received 2023-07-07
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Chase Bank Customer Service Department XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Complaint regarding discriminatory practices and failure to release XXXX XXXX XXXXXXXX XXXX deposits Dear Sir/Madam, I am writing this letter to express my deep dissatisfaction and frustration with the discriminatory treatment I have been subjected to by your bank, Chase Bank. As a loyal customer, I have recently encountered significant issues regarding the handling of my XXXX XXXXXXXXXXXX XXXX XXXX deposits, which has resulted in severe financial consequences for me. 

For the past year, I have consistently deposited my XXXX XXXXXXXX retirement check into my Chase Bank account. However, to my dismay, your bank has repeatedly held these deposits without any reasonable justification. This unwarranted holding of my funds has caused my account to become overdrawn, leading to numerous overdraft fees and negatively impacting my credit rating. 

In an attempt to resolve this matter, I have made multiple visits to the local XXXX branch and met with the branch XXXX over the last few months. According to your bank 's policy, we have utilized a XXXX release deposit slip to expedite the processing of my XXXX XXXXXXXX XXXX  check. Regrettably, despite our repeated efforts, this issue remains unresolved, and the undue delays in releasing my funds have persisted. 

This treatment raises serious concerns about the integrity and fairness of your bank 's practices. I strongly believe that I am being discriminated against due to the nature of my state XXXXXXXX XXXX  check, as I have not encountered similar issues with any other forms of deposits made to my account. Such discrimination is not only unethical but also goes against the principles of equality and fairness that should form the foundation of any reputable financial institution. 

I kindly request that you thoroughly investigate this matter and take immediate steps to rectify the situation. Specifically, I expect Chase Bank to release my XXXX XXXXXXXX XXXX  check deposits without any unnecessary delays henceforth. Additionally, I urge you to compensate me for the financial losses I have incurred due to the overdraft fees and the negative impact on my credit rating, as a direct result of your bank 's actions. 

I have always considered Chase Bank as my trusted financial partner, and it is disheartening to find myself in this distressing situation. I sincerely hope that you will address my concerns promptly and provide a satisfactory resolution to this matter. Failure to do so may force me to explore alternative banking options and take appropriate legal action to protect my rights. 

I appreciate your attention to this serious issue and look forward to a prompt resolution. Please acknowledge the receipt of this complaint within XXXX business days and provide me with a timeline for the resolution process. 

Thank you for your immediate attention to this matter. 

Yours sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief