Consumer complaint received 2022-11-22
Company: BARCLAYS BANK DELAWARE
State: NJ
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
XXXX Bank account created at Barclays Bank Delaware ( XXXX ) XXXX Initial funding complete ( money transferred from Bank A to Barclays Bank Delaware ) XX/XX/XXXX Received e-mail that my account had been suspended. 
XX/XX/XXXX Called Barclays, XXXX. They requested drivers license, social security card, and utility bill. The requested identification was provided via e-mail within XXXX minutes. No specific reason was given for the suspension. 
o I had tried to set up external accounts for Bank A and Bank B between XXXX and XX/XX/XXXX I do not know exactly when. No amount of money was requested to be transferred I was just trying to have the accounts set up so that I would later be able to transfer money when needed. 
XX/XX/XXXX Called Barclays, XXXX since I had not heard anything. They said I should send the latest account statement for Bank A and Bank B accounts, both of which I had tried to set up through external transfer. They told me to wait until Friday XX/XX/XXXX for resolution. 
o Note that Bank XXXX is the XXXX originally used to fund the Barclays account. Bank XXXX is a different bank. 
XX/XX/XXXX My account username is no longer valid. It had been saying the account was suspended on previous login attempts, but now the online account is completely gone. 
XX/XX/XXXX Received e-mail stating We have confirmed your external bank account, and it has now been successfully linked to your Barclays account ( XXXX ). XXXX minute later, I received another e-mail saying that my account was suspended. 
XX/XX/XXXX Called Barclays, XXXX. Spoke to XXXX. They need a more recent statement but there are none since Bank XXXX only provides quarterly statements, and the account in question is a new account, created on XXXX. Bank XXXX last statement for my combined accounts there was end of XXXX, so the next statement wont be until the end of XXXX. 
XX/XX/XXXX Called Barclays, XXXX. Spoke to XXXX. She requested I send an Account XXXX XXXX including account number and first/last name as owner of account because the account at Bank XXXX was too new to have a full statement. 
XX/XX/XXXX Called Bank B, XXXX. Spoke to XXXX. Bank XXXX can not create an Account XXXX XXXX because it's a newly generated account. It could take 60 days. Barclays indicated that I had 30 days from the beginning of this investigation to provide all necessary information. 
XX/XX/XXXX Sent screen shot of account information page from Bank XXXX to Barclays, which includes account number, name, and balance more than what was requested by Barclays. 
No response received. At this point, there is no way for me to provide any additional information, and Barclays will not unlock my account. I will fail to meet their 30 day deadline, and I am concerned that they will take the initial deposit. The account should never have been locked. An appropriate action would have been to block external transfers until the necessary identification information could be obtained. 

Note : I am not attaching any attachments below to document what I sent Barclays as all attachments would contain personal information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation