Consumer complaint received 2023-07-10
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
Mortgage Payments Stolen Greetings, I pray all is well. 

Due to the circumstances surrounding this complaint, I am in DIRE NEED of assistance from your office and/or other offices if deemed necessary. 

On XXXX I was again informed by my mortgage company ( USAA, XXXX XXXX, XXXX XXXX, and whatever other names they go by these days ) that they have never received the mortgage assistance funds myself and other offices have been tracking and inquired about. They claim they have NOT received such funds and are not aware of such payments. They provided this false information to myself and investigative/government offices. 

I have advised them on numerous occasions that such payments totaling {$12000.00} was made towards my mortgage on XXXX. Similarly, a {$50000.00} payment was sent to them in error and was to be forwarded to the Bankruptcy Court to satisfy my XXXX XXXX  legal requirement and to prevent my case from being dismissed. They refused to forward funds to the court as directed, and have advised several times that they can do as they please, by keeping the money and altering/falsifying financial figures they provide to me and government agencies. They ( the bank, mortgage co, et al ) were aware of my health complications at the time and worked tirelessly to overwhelm me with their unwarranted lawless attacks. They also decided to try and take advantage of this opportunity to exploit, stealing at least {$17000.00}, that not only caused my XXXXXXXX XXXX Bankruptcy case to be dismissed, but their lawlessness has caused various hardships, in addition to continued/escalated foreclosure threats and other attacks. 

They refuse to satisfy my request for mortgage payment receipts. They refuse to satisfy my request for a complete copy of all my records from their office ( s ), system ( s ), and all other data/information storage systems. They refuse to correct their records to show payments were made. These mortgage payments were made. Governmental and non-governmental offices confirms this fact, yet they still continue to commit criminal/unlawful acts to try to steal my {$500000.00} home, this is in addition to the XXXX they have already stolen. Evidence reveals that they have been seamlessly running this lucrative scheme for quite some time, which is interesting. 

This organization and many of its members/agents/partners/affiliates continue to commit fraud by not only stealing peoples payment funds, but also by making false claims against their victims/targets in order to unlawfully absorb/acquire their properties and wealth. These unlawful, illegal, treacherous, immoral, unethical acts against protected groups CAN NOT be allowed nor tolerated. 

I still require from them a receipt of all payments and a complete copy of all records involving myself, my property, my payment history details and all other pertinent notes and files from their offices, systems, etc. 

Also, their proprietary data contains logs/records of some of their unlawful/illegal practices/operations. 

My goal is for them to cease and desist all harassment and attacks against me, my property, property occupants, et al. These actions/attacks include but not limited to extortion, blackmail, unlawful/frivolous debt collection practices, fraud, defrauding the government, theft, and threats. 

Through internal, third party and governmental investigations and inquiries the perpetrators continue to claim that they have never received any assistance funds, however, attached is proof to the contrary. Attached are copies of payments made by governmental and veteran services offices to them ( mortgage company, bank, USAA, XXXX XXXX XXXX XXXX ). 


PLEASE NOTE : Them/they/their = any and all perpetrators involved. 

Their lawlessness have negatively affected vital government projects. 

Their lawlessness have caused myself, team members, prospective tenants and others to be displaced, in addition to causing many other hardships. 

Their lawlessness have prevented my XXXX XXXX  case from being completed/confirmed and have negatively affected my credit profiles and quality of life. 

Their lawlessness have prevented me from obtaining medicine and medical treatment I require. 

Their lawlessness have caused severe hardships for myself, occupants, guests, ASPs ( Assistant Service Providers ), VSOs ( Veteran Service Officers ), their own employees who were helpful, and so many others who were helpful and then eventually removed and/or eliminated. 

Agents have advised that many of the perpetrators are members of various SGs ( Sabotage Groups ), that exploit, blackmail, threaten, and covertly attack their targets. Emails, texts, mail, letters, notes and other evidence reveals the legitimacy of this complaint and any other complaint. On numerous occasions they attempted to destroy all evidence, however, other offices have retained records. 

They were fraud from day one and their lawlessness void/nullify/breach all contract/agreements and the damage they have caused far exceeds the value of my home many times over. Yet they expect me to extend/prolong our strained relationship, further enrich them and fund their corruption. The absurdity. 

They have launched many coordinated covert attacks to prevent/block/restrict me from gaining access to credit, loans, financing and other resources. 

They have framed me, ruined relationships, and destroyed law abiding advocates/supporters. 

The bankruptcy shows on my credit profile and needs to be removed. Because of their lawlessness I did NOT benefit from the bankruptcy, especially due to it being dismissed/cancelled after they refuse to relinquish funds that were designated for my XXXX XXXX Bankruptcy payment. There is no reason for my life or other peopless lives to be continuously negatively impacted by their lawlessness. Its just issues after issues after more issues, they are out of line, they are out of order, they are out of control. I will NOT fund this circus. 

Some of their crimes rage from identity theft/bodily harm/emotional and property damage to vandalism/destruction/theft of multiple vehicles, flooding homes, hacking bank accounts and stealing funds, and hacking and taking over email accounts that contain vital/confidential information for government projects. They also buy, sell, trade, and unlawfully access information/records protected by HIPPA and other laws. They are unchecked, immoral, lawless, sick creatures that must be stopped. 

I have also been harassed over 100 times with them calling my phone and not speaking a word, they wont respond to me, but yet theyll snicker and laughing and then hang up. Many times they will do this several times a day. Their name ( XXXX ) shows on the Caller ID when they call. If or when they provide logs or records, I am certain it will not include anything that will incriminate them. 

The harassment, theft of mortgages payments, and other unlawful, unauthorized activities they engage in are covertly and strategically devised and carried out. Law abiding parties/agents have advised these incidents and SGs ( Sabotage Groups ) are in connection with the major XXXX data leaks, theft of secret information, patents and other intellectual property. This is in addition to theft, and damage of other items, property and systems. 

These lawless groups include but not limited to rouge military intelligence agents, rouge law enforcement agents, spies, hackers, and other criminals that have threatened, injured, tortured, eliminated protected groups of innocent people. 

Members of their interconnected SGs also cause damage to vehicles, homes, and to the lives of so many other innocent people. Many times, shortly after they attack they will call my phone, they wont speak a word but theyll laugh. Then many times theyll cause certain electrical items to go out/malfunction when its needed most, then theyll call/text/email me asking how those items are doing and how Im holding up. And different times when I was mourning a loss their agent ( s ) would call to invite me out to celebrate and party. 

These lawless creatures also warned that they can see what goes on in the offices and homes of their victims/targets. 

If this extreme level of fraud, deception and corruption is acceptable, then they can also accept monopoly game money to payoff any balances they desire to be paid. But i will not participate in this madness. Their treacherous and dishonorable acts have voided all arrangement/agreements. 

Not only did I not get any relief from the XXXX XXXX bankruptcy filing, but they made sure it still damaged my credit and caused undue hardships that couldve been avoided/prevented had they not stolen the funds and committed other unlawful acts to cause further damage. 

The theft, damage and destruction of my vehicles has prevented me from receiving follow-up treatment for my service-connected XXXX. They also threaten, attack, eliminate doctors, teachers, lawyers, government officials, et al. 

They also harass and torture the elderly and disabled people and steal their disability money and other assets. 

The information provided here is based on indisputable facts, and is only a fraction of whats going on. These criminals claim and have shown that they can manipulate, control, access, hack, influence most people, offices and systems. 

I did not serve my country and provide a service to other countries only to be attacked by my own people in my own land. 

Unfortunately, due to their unchecked privacy/security breaching/violating methods/technologies they may receive my complaint against them before it makes it to your office. I would not be surprised for it would not be the first time. 

Many members of these groups have expressed extreme hatred towards the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Many of these interconnected group members conspire against others who do not support/join their attack missions/campaigns. 

Many members of these groups intercept/delay/steal important communication via USPS and other methods .

They also attack to delay/prevent their targets from timely filing for, investigations, inquiries, refunds, legal action and any other necessary actions. Which is why corruption of this magnitude needs to be fully investigated regularly and then fully reinvestigated regularly and/or when necessary. 

They change accurate address and other account information to inaccurate information with various providers/institutions. This is in addition to holding/freezing/stealing funds. 

Due to their actions I am a victim and survivor of multiple identity theft attacks. 

Over the years they have destroyed/stolen mountains of evidence to protect themselves and other criminals. 

It is also very interesting and has happened on numerous occasions, shortly after my microwave, AC, heating, fridge, lights or other system start to malfunction or goes out completely I get mysterious calls, texts, emails and/or other notifications inquiring about said item ( s ). These notifications typically disappear within seconds. Seconds after saving the contact information on my phone, it quickly vanishes, leaving without a trace. Around that same time I received calls from my mortgage company and others. When I answer the phone they do not speak a word, but you can hear them breathing, laughing and snickering. Sometimes the Caller ID shows USAAXXXX and sometime it doesn't. Sometimes their greeting/intro plays just before the strange silence, breathing and other nonsense. 

Lawyers and doctors and other advocates have been threatened and/or eliminated. 

Agents have warned that many of their attacks where launched to help themselves and other criminals steal more intellectual property material of mine and others. 

They somehow even blocked me from accessing my CFPB online account countless times. Thats very interesting. 

A Notice of Error was issued to USAAXXXX on XXXX and another NOE issued the following month. Unfortunately, the copies of the NOEs appears to have been removed from the system and emails, so I am unable to attach at this time. However, I am confident that if these documents are needed, a copy can easily be retrieved legally somehow. 

Records show that others have had the same or similar experiences I have had with USAA/XXXXXXXX, et al. 

Some of their targets/victims have been silenced, including some of their own employees. 



PLEASE NOTE : Upon dealing with countless unjustified attacks from USAA, XXXX, Mr.Cooper, their agents, representatives, affiliates, and partners, they have all been put on notice. 

Notice is as follows : All Rights Reserved. 

Updated Notice : NOTICE TO PRINCIPAL IS NOTICE TO AGENT & NOTICE TO AGENT IS NOTICE TO PRINCIPAL All Rights Reserved & Exercised Indefinitely. Which also includes/applies to any and all business/commercial and non commercial dealings, all tender/currency/finances/money/exchange/property and the like with regards to myself, my home, occupants, property and all other matters. This is in addition to any rights/protections through/for the XXXX, US, XXXX, FTC, UCC, XXXX, XXXX, XXXXXXXX XXXXXXXX XXXX XXXX as well as all civil, local, city , county, state, federal, tribal, International, and all other rights and protections for military, veterans, disabled, minorities, et al. For any and all perpetrators/violators/conspirators and those who gain and/or expect to gain from their lawlessness, there is a mandatory, irreversible/irrevocable violation fee/charge assessed. A XXXX XXXX dollar fee against each individual and a XXXX XXXX dollar fee against each business/company/et al for each violation. ALL parties who are at least partially involved in committing these attacks/unlawful acts are fully liable and are held fully responsible and accountable. Violation fees are assessed in addition to local, city, state, federal, court, attorneys, legal and other charges/fines/fees. Any and all agreements, contracts, settlements, and the like, and all other arrangements are hereby null and void when made under threat, duress or coercion. 


PLEASE NOTE : Though the CFPB may prematurely close this complaint and consider the issue resolved, the matter is NOT resolved and is still Open/Pending/Unresolved/Unsettled until all perpetrators have been held accountable and all my request have been satisfied. The bank/mortgage co may also provide a extensive list/timeline of events covering several years to decades, however said list/timeline will NOT include anything of importance with regards to the complaint and primary issues at hand. Then again, they have advised numerous times that they do NOT have to follow any rules, laws, regulations, codes, etc and are free to do as they wish.

Resolution Track and recover all funds. Reverse any and all adverse actions, restore what was/is damaged, which includes but not limited to providing for damages and to fully recover and relocate the surviving team members that they caused to be displaced and correct/restore all respective credit profiles. And provide a complete/full/true copy of all records from all associated parties/entities.

Also for accessibility purposes and to track the progress of this complaint resolution and related concerns, can your office provide me with contact information on the case manager ( s ) handling my complaint? 


Point of Contact USAA - a liable party XXXXXXXX XXXX - a liable party XXXX XXXX - a liable party Veterans Administration - may be helpful due to this being a VA home loan. 


Attachments XXXX Mortgage Payments Confirmation Letter XXXX XXXX Mortgage Payments Confirmation Notice XXXX XXXX Email to USAA Inquiring about XXXX XXXX Email to USAA Inquiring about Loan Mod Correction XXXX Extortion/Blackmail e-mail sent to me. Again, this is just one of many. 


I would have added or attached more evidence, however, due to time constraints and security concerns of other witnesses/survivors I am unable to provide at this time. More evidence may be provided upon request.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation