Consumer complaint received 2022-07-21
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX Barclay withdraw {$110.00} from my checking account. they had done a electronic transfer. Barclay scanning must have mistakly inverted two numbers, for it to be taken out of my account. the two numbers can be obtained from my bank. This was for a XXXX XXXX Visa credit card transaction. I contact Barclay on XX/XX/XXXX and was told its a XXXX Banking  situation since it was as Visa account. This wasnt accurate since Barclay took over XXXX XXXX on XX/XX/XXXX. This was Barclay first misguiding of me on solving the situation which has never been resolved. 
XX/XX/XXXX Called back and talked with a XXXX and was transferred to the Fraud dept. They kept looking for an account. Could not find one, do to me not having an account with XXXX XXXX or Barclay. Which i mention many times. 
they did find an XXXX XXXX account which was closed in XXXX. I was working with a lady name " XXXX '' I also had my bank involved with a three way converation. XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX # XXXX XXXX. 
XXXX did a verification to make sure nothing was owed on the XXXX  XXXX account closed in XXXX, she used a text look up. i have the text code XXXX informed me and XXXX from my bank this would be refunded and only the paper work needed to be proceed. I would receive notice by email or a call. 
XX/XX/XXXX Had not heard anything, so i called Barclay to find out statues. I was informed there would be no refund given to me. I asked to talk to a manager and was informed no one was available. I was willing to wait until a manager was available. I was told no one would be for the remainder of the day and would have to wait for a call back. 
XX/XX/XXXX Called back after 24 hour waiting period. Talked with XXXX XXXX I was informed my concern was Red Flagged. and being investigated. Case ID # was given to me. 
XX/XX/XXXX was called about my case by a XXXX XXXX who made it clear she was doing me a favor. I contacted my bank and had XXXX and XXXX work on the situation. XXXX shared XXXX methods for resolving the situation. 
During this time the individual who had the XXXX XXXX account contacted XXXX informed her, His account was credit for payment and nothing was takin out of his checking account. This person also called Barclay and was told dont worry about it. its the other person situation. I am the other person. 
XXXX gave us an XXXX # for this person to call back Barclay. This person called Barclay a second time and was not able to resolve the situation. 
XXXX, Barclay is either creating fraud by their standards and not willing to correct the situation. 
I would still like Barclay to refund my account for {$110.00} and have this reported in as many ways as possible for Barclay falling to correct their mistake. 
thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation