Consumer complaint received 2023-01-25
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
The below complaint was submitted against Wells Fargo whom requested more time to respond before turning around, claiming litigation is involved and refused to reply, in which case, I am unaware of any lawsuit against Wells Fargo under my name... Further, as stated by an intake rep, case rep handling below complaint at the time supposedly requested a refund in amount of {$290.00} which is mentioned in complaint as debit card dispute in said amount... To date, no such refund received... The complaint was resubmitted, in which case, an XXXX XXXX replied by referring back to previous replies and stated she will not reply ... This appears to be an alternate reply which varies from their previous reply claiming legal action involved in which case, also no reply ... The CFPB might want to look into this behavior and matter as a whole, take appropriate action against Wells Fargo.. Please see complaint below and pertaining documents attached ... As detailed in numerous prior CFPB complaints, account ending in XXXX was opened by Wells Fargo reps which I did not request... The account was later charged off, left with a negative balance in amount of $ XXXX I believe, which includes a credit reversal in amount of {$290.00}, purchase from XXXX, a XXXX t-shirt which was not received. Two funds transfers into the account in amount of {$50.00} bringing the balance to $ XXXX The item from Farfetch.com was shipped via XXXX, XXXX driver forged signature and left package where it was lost/stolen, as explained in numerous prior CFPB complaints ... Previously, Wells Fargo reps replied by claiming charge is valid, nothing to do with non-receipt of item and or forged signature... The charge was disputed as non-receipt of goods/services, signature forged... The last Wells Fargo rep replied with attached letter stating account was opened fraudulently, not by myself, not responsible for it. However, Wells Fargo has not credited back the amount of {$290.00} to date..I 've attached that letter here for review.. Further, two mediation request forms regarding this account, XXXX, sent to me as of recent, filled out, marked as duplicate, refer to prior mediation done in XXXX which pertains to older accounts ... ..Payment from that mediation never received, sent to old address in error by Wells Fargo, which they will not admit to ... Payment was sent in XXXX of XXXX, I moved to my current address at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX in XXXX XXXX XXXX XXXX The payment was sent to old address, XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX ... Wells Fargo rep ( s ) claim to have verified address, no proof provided thereof. The check was cashed at XXXX, in which case, I do not have an account with this bank, appears fraudulent... The payment amount including IRS taxes totals {$5100.00}, reported to IRS for tax year XXXX, XXXX form attached to this complaint as well.. The last Wells Fargo rep replied to this issue by referring to prior mediation from XXXX, in which case, no payment received ... .Further, a letter was sent to me from mediation, attached here, stating a rep would reach out, no one called me to date ... .Since no call received, I've been calling the number for mediation at XXXX, reps advise me they are to hang up call, refer me to XXXX office which is a mere runaround ... I've called XXXX Office prior as well as XXXX Phone Bank , given yet another case in which case, no resolution ... a mere run-around. As mentioned in prior CFPB complaints, run-arounds appear to be the norm for Wells Fargo , a tactic used to avoid taking action pertaining to issues detailed herein. When referred to XXXX office, I called XXXX line as well as XXXX phone bank, was referred to XXXX Settlement XXXX whom has nothing to do with Wells Fargo Mediation, I verified this information by speaking with XXXX, a supervisor with XXXX Settlement whom I was referred to as a another runaround.. When brought to attention of Wells Fargo reps, we then talk in circles, they claim this is only number they have, I advise it is incorrect, they refuse to call number to verify... In closing, please advise Wells Fargo they need to credit amount of {$290.00} back to me regarding account ending XXXX. With regard to missing payment amount of {$5100.00}, options to resolve this issue include reissuing payment, failing that, correct IRS reporting information of payment to show non-receipt of it. Previously, Wells Fargo reps refer to me a tax professional regarding this issue, the tax professional advised me form needs to be corrected or payment reissued, I am liable for taxes on it... When this information is brought to attention of Wells Fargo reps, they ignore it, refer to prior replies and refuse to reply ... Referring me to a tax professional is yet another run around by Wells Fargo reps... Most recently, small remedy payments were sent to me, last payment amount of {$38.00} does not cover damages, do not know how Wells Fargo calculates amounts such as this ... .. Wells Fargo has had numerous law suits filed against it, has little to no credibility, was fined recently by the CFPB in amount of XXXX XXXX for handling of various products including auto loans, mortgages and deposit accounts such as this ... .please see article here : https : XXXX Should this complaint be marked as duplicate, refused reply, it will be resubmitted and sent to other agencies. Please see attached documents pertaining to issues detailed herein.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation