Consumer complaint received 2023-04-22
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On XX/XX/XXXX I placed a pick up order from XXXX that was then picked up on XX/XX/XXXX at XXXX pm. The company processed the payment on that date. However when I got the statement from Chase they placed the order as posted to the account on XX/XX/XXXX thus eliminating the 5 % money cash back offer that ended on XX/XX/XXXX. 
When I called their customer service on XX/XX/XXXX I was then argued in bad faith ( it turned out ) the " mechanics ' of credit card transaction processing that are reminiscent of the institutional fraud in the so-called debit card-gate. It was shown that the credit company prioritized the postings of transaction in a way where the highest value transaction depletes the account below XXXX $ resulting in subsequent overdraft fees being multiplied by manipulating the actual sequence and timeline of transactions that took place. It was done by the algorithm and in this way the factual time of the transaction doesn't matter as it is manipulated to present a desired effect. BTW, the factual processing of credit card transaction regardless of point of origin take between one and two nanoseconds ( 10 ( -9 ) ) second. 
After this conversation I was then transferred ( I believe as form of retaliation ) to the Chase travel service phone number which has nothing to do with rewards credit but only a redemption of it. 
When I called again I was then given a supervisor who also wanted to get involved on the issue but after spending a 10 min conversation I was informed that she's also has no authority to address the ... ... ... {$2.00} matter. 
Here are my points : 1 ) Why is Chase using its CSRs in bad faith who produce only talking points excuses but have no authority/expertise or in some cases English language comprehension skills to address a simple issue such as this? 
2 ) Why is the Chase allowing a non-verbal abuse of customers by only wasting their time in this way? 
3 ) Is the Chase utilizing the use of XXXX as vendor for its XXXX center set up? That would explain a complete lack of authority to address issues and poor quality of its expertise which truly reflects poorly on bank and its decision making capabilities. 

I think being a good and HONEST customer with the bank since XXXX should at least oblige it to conduct its business within basic ethical standards and not obvious contempt as it was presented towards me. Do they really believe its customer base to be so stupid and financially illiterate as not to have a basic understanding of forms of payment processing set up? 
Note to the regulator : this type of " delay of processing order aka posting '' not only disadvantages customers in the rewards dept but it is also widely used in transactions regarding forex. In this way the bank can hold off with processing it when it gets analytics of the currency 's move for the next one or two business days thus charging customers higher exchange rate fee than it was at the actual date and time of the transaction. This is actually a type of reverse front running which is banned in high frequency forex transaction but due to the nature of the credit card business it is allowed on the end of it.

Company response to consumer: Closed with monetary relief