Consumer complaint received 2023-09-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Regarding Identity Theft and Credit Reporting Issues Dear Sir/Madam, I am writing to file a formal complaint regarding an ongoing issue of identity theft and credit reporting problems that I have been experiencing with XXXX XXXX XXXX  XXXX Despite my repeated attempts to resolve this matter, I have not received a satisfactory response or resolution from the XXXX XXXX XXXX XXXX, which has greatly affected my personal and business life. 

On XXXX I discovered that my personal information had been compromised, leading to unauthorized inquiries on my credit report. I immediately contacted XXXX XXXXXXXX XXXX XXXX XXXX XXXX  to report the identity theft and request the removal of the inquiries from my credit report. However, despite numerous attempts and over six months of back-and-forth communication, the matter remains unresolved. 

I have provided all the necessary documentation and evidence to support my claim, including police reports, identity theft affidavits, and correspondence with both XXXX XXXXXXXX XXXX XXXX XXXX XXXX. I have demanded the removal of these unauthorized inquiries and requested compensation for the significant harm caused to my creditworthiness, as well as the pain and suffering endured throughout this ordeal. 

Despite acknowledging their responsibility for the inquiries, both XXXX XXXXXXXX XXXX XXXX XXXX XXXX have failed to take appropriate action. Their lack of responsiveness and failure to rectify the situation has had severe consequences for me personally and professionally. As a result of this unresolved issue, I have been denied credit opportunities, faced difficulties in securing loans, and experienced significant distress and inconvenience. 

I am submitting this complaint to the Consumer Financial Protection Bureau in the hope that you can intervene on my behalf and ensure a fair and prompt resolution to this matter. I kindly request that you investigate this case thoroughly, hold XXXXXXXX XXXX XXXX  accountable for their negligence, and help me secure the removal of these unauthorized inquiries from my credit report. 

Furthermore, I seek compensation for the damages caused, including financial losses, emotional distress, and the time and effort expended in attempting to resolve this issue. I believe it is imperative that XXXX XXXXXXXX XXXX XXXX XXXX XXXX  understand the gravity of their actions and the impact they have had on my life. 

Please find attached copies of all relevant documentation, including correspondence with XXXX XXXXXXXX XXXX XXXX XXXX XXXX, identity theft reports, and any other supporting evidence. I trust that the CFPB will handle this complaint with the utmost seriousness and act in the interest of justice and consumer protection. 

I appreciate your attention to this matter and look forward to a prompt resolution. If you require any additional information or have any questions, please do not hesitate to contact me at the provided contact information. 

Thank you for your assistance in this urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief