Consumer complaint received 2023-06-22
Company: Sunbit, Inc.
State: FL
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I became a patient of XXXX XXXX XXXX of XXXX XXXX of XXXX ( Florida ) on XX/XX/XXXX. I needed XXXX implants done on Tooth XXXX and XXXX. She Performed both Implants on XX/XX/XXXX. The Crowns for both of them were due to be placed in XXXX of XXXX to finish the work that had already been billed to Sunbit Bank. 

However, XXXX of the implants became loose on XX/XX/XXXX so I went back to XXXX XXXX XXXX and the implant that was loose was removed and I was told to come back in a couple months to get it replaced. This left me with just 1 implant and an open space in my mouth. That very day, I made an appointment for XX/XX/XXXX to get my crown placed on the implant that was still good. When the month of XXXX, XXXX came, the office cancelled my Appointment. I tried to reschedule several times to get my crown, but Multiple times I was told different stories, such as XXXX XXXX is on bedrest, then they said they didn't know what happened to her and could not disclose information and the last thing they said is XXXX XXXX XXXX sold her practice and that no other information could be disclosed at the time. The new dentist is XXXX XXXX XXXX and as well as different receptionist and other staff. 

Sunbit Bank which is the dental loan the office offered me, has been called multiple times to settle this situation, but they're response is that I have to have the office cancel this loan by them since they are the same XXXX " XXXX XXXX of XXXX ''. This is Something I have tried to do but they refuse stating I have to pursue XXXX XXXX and they can not release any information about her or where she is located. XXXX XXXX is now run by XXXX XXXX, and the receptionist states to me that I should have a consult with him. I Did this, but they gave me a whole new diagnostic that a different tooth is bad and also needs work and the estimated cost of the work would be approximately {$2300.00} plus whatever the new tooth needs. This was never stated by XXXX XXXX to begin with so therefore we can not rule out that this tooth was not affected by the space in my mouth waiting for the implant that XXXX XXXX failed to perform. This could very well be a consequence of an open space in my mouth since the new tooth XXXX XXXX states needs work on, is right next to the implant. Therefore, I don't want to resume work at this practice and I would rather get an opinion elsewhere. 

I believe this is fraud, because this is {$5400.00} that Sunbit already paid the practice for unfinished work. I had been paying my monthly statement to Sunbit faithfully every month but when I could not get an appointment scheduled with XXXX XXXX I stopped paying this loan. XXXX XXXX failed to place in my implant that she ended up removing on XX/XX/XXXX, and 2 crowns that were never placed. She left the practice and is no where to be found. XXXX XXXX is not at the practice anymore, nor can the office disclose any information on her whereabouts, which seems strange to just leave work unfinished. If she truly knew that she would be selling her practice, then she should NEVER had taken a job this big with this amount of money involved. She failed to provide the necessary work agreed on, charged the loan prior to finishing the job, and left the practice with no where to be found or phone number to contact her. 

Additionally, I verified XXXX XXXX XXXX license which states it is still active but wherever she is located or practicing is no where to be found. I did however find that she was arrested for assault and is married to XXXX XXXX who was arrested for fraud in XXXX. Therefore, I refuse to continue any more work done by XXXX XXXX XXXX XXXX or anyone involved in this practice because they have been continuously dishonest to me as a patient and have already received money from Sunbit to pay for dental procedures that were never done or finished. 

I tried to file a police report, but XXXX Police Department states they can not file something uncless it involves something criminal. So this is my extensive report to explain the situation to the best of my ability.

Company response to consumer: Closed with explanation