Consumer complaint received 2022-03-23
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
This is now officially my third complaint about the same issue! Im now also going to the FTC as well. The main issue to my complaint was where did my money go that you gouts took out of my account to pay my creditors and it was also advised through your fraud department you would recover all fees and over drafts that this has caused! You as in Chase Bank closed the complaint without answering my question as to where my money is since my creditors never received the money you guys withdrew from my account. Due to you guys allowing someone to hack into my account. That you guys have no information on or how or why? You Chase did nothing other than reply with a ton of bank jargon and toll free numbers to contact the same departments that took the money from my account to pay my creditors they never received! It showed on the bank app the hackers who accessed my account that put in the bogus disputes on my account for weird odd amounts?!?! That still did not raise any flags with your corporation? Still do not know where the money Chase took out of my account to pay my creditors on XXXX. I had to pay out of my finances a second time and cover overdraft fees, late fees that you guys stated you would cover. My creditors have been paid by me and all fees and fines. You guys took no responsibility for your actions NONE! I still have money you Chase stole out of my account plus all the fees and fines this had caused me being on XXXX being a combat war veteran. Do Im not back to square one the beginning still with no answer to where my money is or refund the fees and fines I was told that you Chase would cover! But I also want to know why your closing the complaints out if you never gave me my money back plus all fees and fines or how is it that you guys allowed this to happen? Are you Chase stealing many clients money? Causing them stress and grief? So now this is my third complaint still waiting on the execs to answer my original questions! You are not allowed to steal your clients money and cause them fees and fines, threats of their utilities being cut off. And get away with this! Now the FTC will get involved as well as an attorney for legal action that you guys are going to pay for! Lets try this again for the third time! Where is my money you guys stole and the fees and fines, and an explanation as to why you guys can steal money from clients and get away with it? This organization is supposed to make sure we are being treated fairly is not doing its job! Im having to go through all of this trouble to find the money stolen by Chase bank out of my account, promised by the fraud department to cover fees and fines. The banker at the chase bank located at XXXX XXXX. in XXXX Texas admitted to having a language barrier with the fraud department herself, her boss and the banks president being too busy to assist with finding the money Chase stole from my account. The executives getting involved closing my complaints out with no answer to where the money Chase stole plus fines and fees. Chase supposedly takes responsibility when fraud and money missing out of the clients account. They refuse to take any responsibility of their own. Now the FTC and FDIC and news outlets are having to get involved for stealing from combat war veterans, promising to take responsibility for fees and fines. But Chase still had the money they stole from my account and now my accounts are overdrawn with fees and fines. You will answer Chase bank for stealing clients money and not taking responsibility!

Company response to consumer: Closed with monetary relief