Consumer complaint received 2020-08-06
Company: Perfection Collection
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
This complaint is in addition to existing claim # : XXXX. I am adding documents to the this dispute / complaint. 

Since XXXX, my family and I had XXXX as our home security. In early XXXX, a technician came to our home claiming to be an XXXX tech and stated they were going to their customers home to schedule appointments, as a courtesy, to upgrade their security equipment to their latest model. He stated the system we had was outdated and they are having trouble with many of their customers with the same systems. We agreed to the update/ upgrade. Before the tech left our home, he stated we had to sign, stating we agree to the upgrade and that our bill would be discounted because I was XXXX XXXX military. 

Approx 2 months later, I called XXXX because I was having constant beeping issues with the system. The XXXX rep advised me that I did not have an active account with them and that the service was disconnected. I explain to the XXXX rep of the upgrade by their technician and what happened. The XXXX rep stated no one from their company came to our home and did any installs and nothing was wrong with our old system. She stated that it seems we were scammed. 

I then tried to contact the tech that came to our home and no answer, so I called the number on the card he left us. I explain to that Customer Service rep of what happened and she stated they are XXXX and not XXXX. I told her that I would like to cancel the service as we did not agree to change company. The tech stated he was from XXXX. 

The customer service rep stated we signed a contract and would have to pay the termination fee if we cancelled. I then asked to speak to manager because this was fraud as we were misled that we were upgrading our existing XXXX monitoring system/ equipment. I also stated that I will pursue legal action against this company, with our XXXX XXXX Legal office because I am sure this was illegal. 

The rep placed me on hold. After several minutes of holding, the rep stated they will agree to cancel the contract and that we would be at a month to month service agreement with them. She asked that we give them another chance to fix the system and keep the service. I agreed to the month to month service and the rep transferred me to troubleshoot the beeping noise. 

Throughout the next year, we continue to have issue with the alarm, as it would always say ( red button ) that our doors and windows were opened. Also, we had problems with the alarm " arming ''. 

In late XXXX, I called XXXX and advised the rep to TOTALLY disconnect the service and that I was switching back to XXXX. After the call we never heard from XXXX since, until we received this collection letter from XXXX XXXX XXXX. XXXX XXXX XXXX sent me a letter dated XXXX XX/XX/XXXX in which I mailed a letter back to them disputing this debt on XXXX XX/XX/XXXX. 

On XXXX XX/XX/XXXX, XXXX notified XXXX  of this debt, which is against the law, as I had disputed this debt within the 30-day notice. XXXX XXXX did not follow the law in reporting this debt correctly as XXXX XXXX - XXXX XXXX is under the 30-days allowed to dispute. 

On XXXX XXXX, I sent a certified letter to XXXX XXXX XXXX and XXXX  disputing this debt again, also within the 30-days dispute notice. 

On XXXX XX/XX/XXXX, XXXX XXXX XXXX reported this debt to my XXXX  report, but listed it as PERFECTION Collections, LLC. I have never received a letter/notice from Perfection Collections, LLC. Per my XXXX  Credit Report, the address for Perfection Collections, LLC is the same as XXXX XXXX XXXX. 

There is a whole lot of illegal action/reporting going on with this account and I request that this debt is removed QUICKLY from all reports and NEVER added back again as I do not owe this debt to XXXX nor XXXX.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation