Consumer complaint received 2022-08-07
Company: JPMORGAN CHASE & CO.
State: NE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I am unsure if my story touches anything illegal for this company if so I would like to be made whole. I have had a credit card in good standing with increasing credit limits that I use only for emergencies or when I'm certain I can use it for an investment that will return the money. Chase Bank has records that will back this up. I work for myself so the 2-year span of covid had a direct impact on my financial ability to pay. It also had a significant impact in increasing my XXXX  which has led to other consequences that impact my ability to pay. So, I had intentionally my card get to the point where it was declined so that's all of the phantom charges that are extremely difficult to dispute that we're attached to that card while I was married that I no longer wanted attached and do the circumstances beyond my control I was unable to manage that particular aspect of my finances. I considered it to be an acceptable loss to rack up a few charges to get rid of all of these small recurring charges aquired during my failed marriage ( I keep that particular account ) so I could focus on my mental health/earning potential. Since my divorce my financial situation has been such that I could no longer fit managing a credit card into my life. My ability to become current happened to coincide with a Chase Bank outgoing phone call trying to collect. I have to imagine that they have record of this phone call to protect themselves. On this phone call I was assured that I was current and because I had taken the time and effort to remove all charges from my card I did not check my balance to see that I was under XXXX. Two or three months later I noticed that I was buying behind again to the tune of several XXXX dollars I assumed that because I had come current some company acting in bad faith had charged this credit card against my will. That was not the case the charging question wasn't interest charge of {$3.00} and some sense. After learning that none of the charges currently 'owed ' have all been put in place and run automatically. So I attempted to bring this to the attention of a human at Chase Bank I eventually reached an account manager whose name I do not remember, but I am also sure that that call was recorded as well because she she said as much. I also tried to gather how likely it was that my last phone call the outgoing one from them was also recorded and she seemed to think that was likely. I told this manager the reason for my phone call was to get my account reactivated because I was in that moment in need of immediate funds. This is the entire reason I kept the card instead of closing it, for emergencies. I asked the manager also to come to some reasonable compromise on these fees my starting point in the negotiation was paying the {$3.00} fee only. This part is now speculation, any thinking rational account manager would have been able to see my purchase and payment history and understand that my ability to pay and therefore the ability to stop these exorbitant fees by simply paying the balance was currently not an option for me because I fell on hard times again. It has been very difficult for covering from the pressures that the situation covid made put on my financial situation but I was making ground, until Chase informed me that they were fully aware of my history and good standing and my need to use this credit card for his intended purpose and basically told me no they will be doing nothing for me. I threatened legal action because I do so when I know I am in the right. I imagine this manager is familiar with the intricacies of whatever of whatever legal contract is between Chase and I and believes that the letter the law it is on their side in this case. I suspect they are using their knowledge of my current financial situation and the fact that I have approximately {$200000.00} in home equity that I was trying to get access to that they now have access to because of my inability to pay. My use of said credit card was supposed to be my stopgap for emergency spending because I know when I get down close to XXXX I have equity that can be usable but requires time. If I do not get ahead of this somehow that {$3.00} charge could possibly end up as {$200000.00} in fees. Which of course I will not be able to pay I must liquidate my assets and become a pauper or declare bankruptcy or hope that this agency hasn't been fully defend or take it to the courts. I would like to know if this case has enough merit for you to continue before taking it to the courts because time is a factor when this company is racking up charges and there will come a point a tipping points the where the fees will become overwhelming and I will have to seriously consider bankruptcy.

Company response to consumer: Closed with explanation