Consumer complaint received 2019-08-19
Company: NORTHWEST BANCSHARES INC
State: PA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other service problem

Complaint:
Extremely brutal, acting secretly conspired, extremely dangerously, with no hesitation demonstrating outrageous power abuse at the Northwest Bank, bank manager XXXX XXXX. OnXX/XX/2019 he welcomed me with my translator and DPOA representative to do an international wire transfer and he did not tell at the beginning that we will need to come back on Monday, because at that point we could leave and just comeback on Monday. We have been sitting at his office for over 45 and up minutes to do paper work and after that he went to send the paper work for transfer to wire department. After his return he suddenly said that we will need to come back on Monday to sign the confirmation. He was acting strange. He said he needs to make a copy print of bank information for recipient. We felt like he is planning something and trying to do something bad to us. He did not give us a choice, he said it is requirement to get a bank information copy and went to do the copy. It took over 15 minutes. After that we felt something definetely is not right. He already put all the information on the system, so why he needs a copy of the bank information printed on paper? We asked for confirmation of wire transfer papers that he worked on and we spent over one hour, he said that he is not liable to give us anything. We came on Monday morning XX/XX/2019 little bit after XXXX XXXX. He was acting strange and definitely stretched the time and was acting busy with other employee XXXX. We have been waiting 2,5 hours and we asked how long does that process work, he said, he could not give us the time frame. He asked for best call number to call. He was acting like he and somebody else at the bank or maybe not at the bank thinking how do not do my wire transfer. We asked for information and rules for a wire transfer, for call number to that department that process wire transfers and may have questions to us, we asked to ask them to cal us if they have any questions. Every our request for that information was denied.It feels like with every our question the manager was getting annoyed and finally he called only me without my translator and representative and some man on the phone without introduction began telling me that the bank denied my request to do the wire transfer.My representative was not welcomed by manager and he tried to push her out. She asked the name of that person on the phone and they both refused to provide it. They refused to provide the valuable reason to deny to send wire transfer.This happens often when dishonest people hear the accent or knows that they can an advantage of my insufficient English, they do take an advantage. We felt that they want to do something with money that I already was late to send. Secret conspiracy, obstruction with false reason that bank trying to take care of me and prevent me from scammers was sound ridiculous and bank manager was look like a scammer that spy on me to target. What did they do for 2 and half hours keeping me in the dark and foolish around me and my representative. In the end the bank refused to give a cashier's check  in my name to put it whenever I want to in my name, but he demanded to give the name of the other bank or person and refused to write it in my name. He said that bank cannot give me any cash at all. The manager was inconsistent and lied and demonstrated his unfair practices in front of other bank employee XXXX. He made us sick. How mentally unstable people can get such important job at the bank? We felt that bank might want that money to do something for the bank. He offered to get cash on Wednesday only.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation