Consumer complaint received 2021-07-23
Company: Square Inc
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
XXXX XXXX Fraud Team, I am reporting a case of fraud and would like to chargeback several charges all to the same individual ( XXXX XXXX ) that I paid in installments via my XXXX  checking account. Transactions include installment 1 ( {$750.00} via XXXX on XX/XX/XXXX ), installment 2 ( {$750.00} XX/XX/XXXX via cashapp ), installment 3 ( {$750.00} XX/XX/XXXX via cashapp ), and installment 4 ( {$750.00} XX/XX/XXXX via cashapp ). All payments went toward the purchase of two identical pieces of property XXXX  XXXX XXXX XXXX  ( devices that mine the cryptocurrency called XXXX ). The seller assured me that both units were brand new and had never been used before. When I received both units, the XXXX app ( app one uses to power on such devices ) confirmed that both units had not only been used before ( see screen shot included in report ), but belonged to another users wallet. There is no changing this, it is a locked wallet belonging to someone else. This means that any mining activity would be forwarded to another individual, and not me as the buyer. This makes both devices completely and utterly worthless to anyone, including me. The seller knowingly sold me someone elses property that did not belong to him. This is illegal and 100 % fraudulent and 100 % a scam. I would like to chargeback these payment installments to get my money back for the worthless and counterfeit machines illegally sold to me. 

I would like to submit additional evidence in my financial fraud / crime case with XXXX and Cash App. For reference the case numbers are below : Case # XXXX XXXX  Case # XXXX Cash App I have 100 % proof that the seller in this case sold me two stolen XXXX XXXX   devices that are not to be resold under any circumstances. As previously shared with you, the seller agreed to sell me two brand new hot spot devices. When I received them, both units were registered to another entities XXXX wallet ( not new at all, and completely worthless ). One of the units was registered to XXXX XXXX XXXX and the other unit was registered to XXXX XXXX XXXX. I am able to see these names upon setting up the XXXX  units in the XXXX app, when I attempt to set up the units, it shows me the units already have an owner making the units worthless to me. See screen shots attached with both of these names shown for proof. 

I reached out to the head of XXXX, a XXXX XXXX  XXXX company, and they confirmed that both of these units belonged to the company and that it was illegal for the seller to have sold these to me. The seller sold me property that he claimed to be his own when in reality it was the property of XXXX. This is financial fraud and a scam. These charges I paid to the recipient as part of this case need to be reversed immediately please. Any individual would be able to look at this case and come to the same conclusion : financial fraud. Please see screen shots attached for proof directly from XXXX about what I shared above. 

Thank you, XXXX XXXX

Company response to consumer: Closed with explanation