Consumer complaint received 2022-11-03
Company: Paypal Holdings, Inc
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
To whom this might concern, On XX/XX/2022, at XXXXXXXX XXXX, I received an email from Venmo, stating that " Your Venmo account has been temporarily restricted '' due to recent activity that triggered some security alerts. 
On XX/XX/2022, at XXXXXXXX XXXX, there was another email from Team Venmo with the title " Notice Regarding Your Account '' regarding request # XXXX - which was generated by Venmo itself. In this email, Venmo stated " We have recently reviewed your usage of Venmo 's services, as reflected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with Venmo 's User Agreement. As a result, we have placed a permanent limitation on your account '' The moment I received the notice, I took my time to review the User Agreement, to make sure I have not violated any term unintentionally. 
On XX/XX/2022, at XXXX XXXX, I replied to the request above to inquire about the reason and if there is anything I can do, or anyone I can speak to resolve the issue. 
On XX/XX/2022, at XXXX, XXXX XXXX a gentleman replied to the email above on behalf of Venmo , he couldn't explain the reason why and could only repeated what I had already read from the previous email. 

Since PayPal and Venmo are under the same company, my PayPal account also experienced the same issue. 
My account is now permanently limited and currently has {$110.00} that is held hostage for 180 days. 
On XX/XX/2022, at XXXXXXXX XXXX, I received an email from PayPal, with the title " You can no longer do business with PayPal ( Ref ID - XXXX ) '' and there was no in-depth explanation why. 
On XX/XX/2022, at XXXX XXXX, I emailed XXXX to inquire about the reason and seek help. No response was made for this attempt. 
On XX/XX/2022, at XXXXXXXX XXXX, I emailed XXXX to inquire about the reason and seek help. No response was made for this attempt. 
On XX/XX/2022, at XXXXXXXXXXXX XXXX, I emailed XXXX again with more explanation on my side, hoping that someone can reply. No response was made for this attempt. 
On XX/XX/2022, at XXXXXXXX XXXX, I emailed XXXX again with more explanation on my side, hoping that someone can reply. This time I received an automated reply, but no other than that. 

I also contacted PayPal Support on XXXX on XX/XX/XXXX at XXXX AM and received a reply from a rep at XXXXXXXX XXXX the same day. 
I waited and a different rep responded to my question on XXXX on XX/XX/XXXX at XXXX PM- again he copied what I have already known and could not offer any further help. 

All of my attempts to contact PayPal regarding my PayPal and Venmo accounts were met with unhelpful responses. 

Hopefully, CFPB can help escalate this issue to PayPal, I really hope to get my accounts back and continue my relationship as a customer with PayPal Inc. 
I have been nothing but respectful toward the company and would really appreciate if they can resolve this issue. 
I will attach as many documents as possible ( my attempts to contact through email, XXXX ) I appreciate all the help and response I could get, thank you very much.

Company response to consumer: Closed with explanation