Consumer complaint received 2021-08-06
Company: ALLY FINANCIAL INC.
State: NC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
Financial Institution - Ally Bank Loan Product - Used Auto Loan I, XXXX XXXX XXXX went to XXXX XXXX XXXX, NC on Friday XX/XX/XXXX to purchase a vehicle after losing a previous vehicle to a total loss situation. After 6 hours at the dealership, Ally Bank approved me, not for the $ XXXX I was asking for but countered at $ XXXX or less and they would approve the purchase. So I moved forward with the purchase of a XXXX XXXX with XXXX miles. I was excited to finally have a vehicle again. 

I provided the dealership with my Drivers License, SS Card, XXXX Tax Returns, 1099 Forms and 6 months of Bank statements. The deal was approved and I left with the car that day. 

The following week, a male representative from Ally called me to confirm my contact information and PII and confirmed the monthly amount and payment date and stated I would be receiving something in the mail with that information. The Ally rep congratulated me on the new vehicle and I ended the call. I thought the process was complete and I could enjoy my new vehicle. 

Then, the first week of XXXX, three weeks after the purchase, I started getting numerous text messages and calls from the dealership and from Ally Bank. The dealership was asking me for more income statements. Then the Ally Bank representative ( XXXX ) in XXXX, Florida contacted me on XX/XX/XXXX from the number XXXX, and also wanted more verification of income as the two years of tax returns and 6 months statements and my 1099 's were not enough. 

When I told her I was a Non Resident Alien of XXXX, and that I worked for XXXX and was paid on a 1099 and there was no additional information, documents or contact numbers I could provide to her, her tone changed. I also told her that I did not understand everything she was saying or asking me for since XXXX is not my first language. She then became very annoyed with me. I told her that I had no additional documents to provide and I did not understand why they kept calling me. She then told me on XX/XX/XXXX that she was denying the loan and that I needed to return the car. 

I tried to call her back multiple times on XX/XX/XXXX to discuss the matter to resolve it but she was not answering her phone. I contacted the dealership the same day and spoke with the finance office and they told me that XXXX had reached out to them on XX/XX/XXXX and that they would now approve the loan if I brought them an additional {$6800.00}, reducing the cost of the vehicle to {$14000.00}. I can not pay that as it was not the agreed upon term the date I drive off with the vehicle.

I feel like I am be

ing discriminated against since I was credit worthy to get the car, I have established myself in the US, I have a job and make money, pay taxes, and then because they don't like something, they come back and tell me I have to give it back my only form of transportation three weeks later. This is unethical and deceptive. I am now scrambling to find alternative financing and am so stresses out I do not know
what to do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation