Consumer complaint received 2023-06-20
Company: ALLY FINANCIAL INC.
State: OH
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Credit denial

Complaint:
XX/XX/XXXX, I was invited to dealership ( see address of dealer below ) for purchase of newer vehicle with option to trade in the vehicle I bought from ( XXXX XXXX XXXX ) on XX/XX/XXXX. 
XXXX XXXX XXXX XXXX XXXX, Ohio XXXX Application Number : XXXX Re : Adverse Action Letter XX/XX/XXXX When I arrived I was asked, " Do you want to trade in your old vehicle? '' I stated " No '' The salesman stated, " without a down payment, no bank would approve you. '' I asked, " Do XXXX XXXX have consumer financing? '' Salesman stated " Yes, however due to your current loan, your amount past due and loan amount owed, no bank would approve you. '' Salesman asked, " What is your credit score? '' I stated, " I'm unsure, but I'm only here at this location because you sent me a car invite advertisement via email and I'm willing to extend consumer credit '' Salesman picked up the phone to call financial institute my vehicle is financed through, asked my social to access my account. Once he obtained information he was inquiring about he looked at me then looked away and smirked.

I asked, " Can we start the application process?

Car salesman, then stated, " I'm just trying to figure out how you're going to get that payment down '' He giggles. Get up out of chair and say, " I will be right back. '' He returned and request to see the vehicle I informed him " I did not want to trade in. '' He takes photos, and photos of mileage. We returned back to his desk. He went back to speak with office manager. When he returned, I was informed... Unfortunately, we can not approve you. I left completely discouraged. 

On XX/XX/XXXX I returned to XXXX XXXX XXXX, after receiving another email invite and thanking me for my recent transaction. However, I endured the same experience if not worse. I was discriminated against again! 

I returned, I was clear and precise about only running my credit once. I explained the reason for my visit and my goals. I do not want to leave the dealership with multiple unauthorized inquiries. Inquiries I have no benefit from consumer transaction. 
Salesman agreed. I we started the application process via paper. 

I informed the salesman I wanted to extend consumer credit. Salesman agreed and verbalized understanding. During application process, salesman started asking me questions about religion and other personal questions. Like ; why do I need a vehicle so big, what was I going to use the vehicle for etc.. 

I felt SO uncomfortable. I couldn't speak up unless I was ready to be attacked and or kicked out for standing up for myself. He returned and stated I would need a down payment. 

I asked, how much was I financed for. The down payment can be included in my finance charge. He did not respond. I informed him again, this was a " zero down consumer transaction. '' He stated, " Here 's the deal. We can not give you a vehicle like that due to your credit. '' I tried to inform him of my consumer rights citing 15 U.S.Code 1602 ( a ), U.S.C 1691- U.S.C 1692. I also asked salesman to review 12 CFR 1002. Informing him this is discrimination, the email sent to me was deceiving, unfavorable practices. When I tried explain the illegal, misinforming practices within XXXX XXXX, I was ignored. I stated my contract created was breached and a fraud contract. 

I explained how : - How I was denied and lied to about the rescission process. Denied information and informed there is no department of rescission. 
- I never received any information about rescission before or after leaving dealership as well as other issues that happened with vehicle I purchased the vehicle XX/XX/XXXX. 

I was ignored, and then another salesman approached me and became verbally aggressive with me. Speaking loud over me and telling me to have a great day. 
I asked for XXXX and was denied. I started citing codes from TILA, CFPB, FTC, XXXX and they attacked me more. I asked for the managers business card and was denied. 

I left again feeling lesser than before. My rights had been violated. I was not given any other options and I have not just " soft inquiries '' but hard inquiries now. I couldn't stop because I need a vehicle, I have to work. I knew if I go car shopping I would continue to be discriminated against due to my credit. I was the only XXXX person in the dealership and felt out of place. 

I received an Adverse Action Letter from ALLY BANK

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation