Consumer complaint received 2020-01-15
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I learned about XXXX XXXX XXXX through XXXX radio station. I made an appointment with Dr. XXXX ( XXXX XXXX ) by XXXX on XX/XX/XXXX, I went to the clinic to see the doctor on XX/XX/XXXX. 

On XX/XX/XXXX, I arrived in XXXX  XXXX XXXX   around XXXX, after check in, she took me into the office. She said, she need to felt my pulse. Then she told me that my palace XXXX  caused my XXXX XXXX to XXXX, XXXX XXXXXXXX. And if not treated can cause XXXX XXXX  and other diseases. And She said that many of her patients have improved very well after treatment. After listening, I accepted her advice and started all of XXXX  treatment. 

Here is all my expenses. 

XXXX treatment {$1000.00} XXXX treatment {$300.00} XXXX XXXX {$200.00} XXXX XXXX  {$490.00} XXXX XXXX medicine {$200.00} On XX/XX/XXXX, Paid deposit {$200.00} cash. And paid {$30.00} by XXXX ' credit card for my first visit fee. 

On XX/XX/XXXX, Paid {$1600.00} by chase bank credit card and $ XXXXcash On XX/XX/XXXX, Paid {$200.00} by XXXX  XXXX Credit Card The XXXX  treatment and XXXX XXXXXXXX, there is no effect at all. And the Dr. XXXX ( XXXX XXXX ) promised that XXXX  could help fix my XXXX  of XXXX and improve the problem of XXXX. But It made my XXXX  less than before. During this XXXX, I asked them why my XXXX  less than before. The therapist responded that most people have improved. I said this XXXX  did not improve at all. They answer me that it will be effective slowly. But I still need to go to ask Doctor XXXX this reason. In this way, I have done XXXX  about 2 months ( 14 times ). 
( P.S After several treatments, if your XXXX  did not change.then they asked the patient to go back to rest. Rest about 2 weeks and then continue the follow up treatment. ) I called them and tell them about my XXXX  situation of this two month. They told me, Since XX/XX/XXXX, the doctor has not come to her clinic. The reason is that she has a problem with her XXXX. When Dr XXXX response them, they will let me know. I have been waiting for Dr. XXXX XXXX  to recover and back to the clinic and ask her why makes my XXXX  less and less after treatment. But there no any response until XX/XX/XXXX. I asked them to send a message, finally get a response on XX/XX/XXXX. They said , Dr XXXX still hasn't response. they will ask their manager then will let me know. After two weeks, I got a response message form them.They said, their manager has my file.It 's being process.They will give me a call as soon as it's ready for pick up. 
I asked them my XXXX  problem again, but no any answer. 

Until I saw the XXXX XXXX XXXX XXXX XXXX. In fact , Dr XXXX ( XXXX XXXX ) has been arrested. Dr.XXXX   claimed to be a XXXX physician but did not have a XXXX license.Then i understand that's why my body got weaker and my XXXX after XXXX  was less than before. I realized that I was cheated by an unlicensed doctor. The XXXX results are not as good as the one promised. I don't trust their any excuses and I request them full refund to me.

2 weeks later, they said the cost of XXXX  will not be refunded because I'm almost done. They just can refund me the weight loss fee {$500.00} check. Also, I send them the XXXX XXXX XXXX XXXX XXXX. They no any response.I called them many times, no response from them. I ignored their rudeness and concealing facts. Dr. XXXX is in prison now, I can't find her.I don't have any idea. I felt very very unhappy, I not only spent a lot of money, the body got weaker and my XXXX  after XXXX  was less than before. 

So I just disputed Chase 's credit card charges {$1600.00} on XX/XX/2019. And choose the reason because I did not receive the agreed product / service and I provided to the Chase 's credit card company why I need to dispute reason. 

They charged back to me on XXXX XXXX ( the letter said, we reviewed the information available and found that you either received the services or the merchant made them available for your use ). If I did't use, how i can know XXXX  and fix XXXX  of XXXX are not improve at all. I called the Chase ' credit card service and asked them why rebill, they say they can't solve my problem.

Company response to consumer: Closed with explanation