Consumer complaint received 2022-10-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Dear the CFPB, My name is XXXX XXXX and I have been a victim of what is called a crypto romance scam or crypto swindler. This is a highly sophisticated, well organized to every detail type of scam. The scammer is highly intelligent and very experienced in deceiving people. 
I have reported the situation to the FTC, the FBI, filed in person police report, and did everything in my power because I am sure I wasnt the only one victim who fall for this. 

The scammer found me through social media, we started talking in XX/XX/XXXX through XXXX. He appeared to be a successful and well educated business man who also invests in crypto. After a whole long month of communicating, he gained my trust and convinced me to deposit 3 times the total of {$13000.00} into crypto.com on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and then buy XXXX with that amount, then send it to Coinbase wallet through a platform called FTX-SG.net that later on I found out is a fake platform that mimic a legitimate one called XXXX. 

The date I realized this whole thing has been a scammed was on the night of XX/XX/XXXX, on there morning of XX/XX/XXXX XXXX immediately contacted Bank of America, while there was still a transaction pending and money still being sent to Crypto.com, however the bank was unable to stop the pending transaction. 
Bank of America has reviewed my claim and in less than 8 business day they has denied my dispute and the claim has been closed because from what they said " I have authorized the transactions '' However, these are fraudulent transactions and I have been with BOA for over 10 years, I have never been so devastated because of anything like this situation before. 
When I report the case to the FTC on XX/XX/XXXX, I got the impression that if I report the scam/fraudulent transactions made on my debit card within 48 hours or within 60 days, that by consumer rights, the bank is responsible to investigate this complicated matter for me, they also have the 0 liability policy for customers who bank with them and thats why I thought I may have a chance to get refunded the amount I was scammed. After reviewing my claim, they said they cant do anything about my situation. This is my hard earn, hard working money now that there is no way to get it back? I also contacted XXXX and XXXX wallet and XXXX said there is not thing they can do once the fund isnt in their custody, they can not reserve or refund. Coinbase wallet hasn't given me any reply yet and my only hope was from Bank of America. 

I feel rejected and insulted because I trust BOA would do something to help but they looked at my case and gave out a decision with only 8 days, what about the " investigation '' that they said they will partake? Did they really help me with the money I got scammed? 
BOA refuse to help me and I am forced to move on because they said they are not liable for this. Is this the way banking works? 
BOA didn't even write me or call me to inform their decision, I have to find out that the claim was closed through the banking app. 

I am writing this to appeal BOA decision on XX/XX/2022 on my case number XXXX You may call me at XXXX or email at XXXX I am crying for help and I hope that you can voice my concerns and help me with an appropriate solution through this difficult time. 
Sincerely, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief