Consumer complaint received 2021-02-01
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/21 I tried to use my Wells Fargo Debit Card, only to find out that the debit card for my checking account ( last 4 digits XXXX ) and ATM card for my savings account ( last 4 digits XXXX ) were " canceled ''. I discovered this when I learned that none of my monthly automatic bill payments had been paid by the bank. I called the 800 # and spent nearly 8 hours on XX/XX/21 and 2 hours XX/XX/21 calling the bank to find out why this was happening. 
I was told that it was for " misuse ''. I asked what that meant, and they would not tell me. I called and called, and no one was empathetic or tried to help me figure out how to get my money out. They told me that the account was " open '', however due to my not being able to access the account in any way, it is the same outcome as if it were closed. 
It is XX/XX/XXXX and I need to pay my rent, my car payment, utilities etc. None of those can go through the bank. I called a branch today and no one answered after several hours of calling. Finally, I called the 800 # and I was told that all of the branches in the state of CT are closed today and tomorrow ( XX/XX/XXXX and XX/XX/XXXX ) due to a snow storm. 
I tried to explain to the customer service reps and the " corporate escalation team '' today that I could possibly DIE without my insulin, as a diabetic. If my electricity is not paid it will be shut off. I have to refrigerate the insulin or it will spoil. If I don't pay for my rent I will be evicted after missing one payment and charged 15 % of the total rent as a late charge. My car will be repossessed after just one late payment. I can't get gas for my car, or go anywhere or get groceries as I have no cash and no access to my bank account. 
At this point, I just want to retrieve my money. I have {$2800.00} in my savings account, and {$240.00} in my checking account. I want to have my money to pay my bills and live. 
It is unreasonable that there is no solution or explanation being offered to me. It is not their money, it is clearly mine, and I need it! Once I get all of my money back ( {$3000.00} total ) I can close both accounts, however I need to wait until after I receive my social security disability payment, which is on XX/XX/XXXX. 
I feel that I have been treated as if I were a criminal despite that I have done NOTHING WRONG. Wells Fargo Bank, as I am sure you are aware, defrauded me and many other consumers when their top management stole money and compromised accounts due to their own GREED. I simply want what is rightfully my money to be given back to me in CASH. 
Obviously this is of URGENT importance, as I have explained above. The bank must find a way to return my money promptly or, I fear, the reality of becoming homeless and having my health compromised will cause by demise ( DEATH ) I can not go for one day without my medication. PLEASE DO SOMETHING TO HELP ME! The situation is dire!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation