Consumer complaint received 2023-03-25
Company: NEW YORK COMMUNITY BANCORP INC
State: KS
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I closed on my primary residence mortgage loan in the amount of : {$190000.00} at an interest rate of 3.750 % for my home located at XXXX XXXX XXXX, XXXX XXXX, Kansas XXXX on XX/XX/XXXX. 

I had {$20000.00} wire-transferred from my XXXX XXXX XXXX account XXXX XX/XX/XXXX, to a XXXX XXXX XXXX , a XXXXXXXX XXXX account to be used for my closing costs, interest rate reduction costs, and establish my escrow account funds. 

The FHA mortgage loan service provider that closed my FHA XXXX was : XXXX XXXX XXXX XXXX located at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Missouri XXXX. 

There were unused funds that was left-over after all costs were paid that should have been refunded to me or deposited into my escrow account or paid towards my outstanding principal balance. I believe that individuals conspired to increase my closing costs to justify retaining all funds that were deposited by me for closing. 

In the month of XX/XX/XXXX, I sent three ( 3 ) cashier 's check in the amount in the amount of {$1200.00} each that were drawn on my account setup to pay my monthly mortgage payment to XXXX XXXX XXXX XXXX that should have been paid to reduce my outstanding principal balance, because my first mortgage payment was not due to be paid until XX/XX/XXXX. 

I was notified by XXXX XXXX in XX/XX/XXXX, that my mortgage loan had been transferred to a new service provider and that all payments beginning with my first mortgage payment due on XXXX XXXX, must be sent to XXXX XXXX XXXX. 
I sent my first mortgage payment to XXXX XXXX XXXX and all future payments in the amount of {$1200.00} paid through the same XXXX XXXX XXXX account setup to pay my mortgage payments via " Bill Pay '' electronic payment system. 

Due to being notified by XXXX XXXX XXXX that my mortgage payment would increased to over {$1400.00} to cover a shortage they calculated had occurred in my escrow account, I refinanced my mortgage loan in XX/XX/XXXX, with XXXX XXXX XXXX XXXX to reduce my mortgage payment that I was told would become due with XXXX XXXX XXXX in XXXX of XXXX and to reduced my interest rate to 2.87500 %. 

My first payment with XXXX XXXX was due on XX/XX/XXXX, I made payments via cashier 's check to XXXX XXXX before my first due date that should have been paid to reduce my outstanding principal balance. My new mortgage payment amount due became {$1300.00} per month and principal balance was : {$180.00}. 

I received correspondence from XXXX XXXX that my current outstanding mortgage principal balance as of XX/XX/XXXX, was {$180000.00} and my loan has a fixed interest rate of 2.875 %. 

I was notified by XXXX XXXX that my mortgage loan would be transferred to a new mortgage service provider named Flagstar Bank effective XX/XX/XXXX I was mailed correspondence from Flagstar Bank informing me that my mortgage loan would be transferred from XXXX XXXX to Flagstar Bank effective XX/XX/XXXX and that as of XX/XX/XXXX I owed {$180.00}, XXXX on my mortgage loan and that I had a past due amount of {$5300.00}. 

I sent via U.S. Certified Mail a letter to Flagstar Bank disputing that I did not owe the amount stated as my current outstanding balance of mortgage principal nor was not delinquent on my mortgage payments. 

I immediately made a {$1500.00} payment on XX/XX/XXXX, and three ( 3 ) additional payments of {$500.00} each on XX/XX/XXXX, and XXXX, XXXX, all payments totaling {$3000.00} to circumvent what I believed to be imminent foreclosure proceedings. 


Regarding my primary residential home mortgage loan I believe that I have discriminated against because of my race, XXXX XXXX, regarding been charged more in costs and have had money fraudulently taken from me and subjected to escrow conversion of funds sent to be paid for taxes and property taxes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation