Consumer complaint received 2021-10-11
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Business Checking : XXXX XXXX XXXX XXXX XXXX XXXX. 
Chase Wire Transfer Fraud Claim Case # XXXX {$9800.00} I had suspicious activity reported via text from Chase Fraud on XX/XX/21 XXXX XXXX asking me if I requested an ACH in the Amount of {$3900.00} to a XXXX XXXX, I replied NO and transaction was denied, I then contacted Chase Fraud Dept after a 45-minute hold I was disconnected, so the next morning, I went directly to the XXXX Branch of Chase. 
I arrived at XXXX on XX/XX/21 and met with XXXX XXXX XXXX the XXXX NJ XXXX to discuss my options for my account security as it was compromised. At that time XXXX XXXX XXXX asked me If I had initiated another wire transfer this morning at XXXX in the amount of {$9800.00} to XXXX XXXX XXXX XXXX attempt within XXXX hrs ) I replied No, this was how I was informed of the fraudulent wire transfer, Chase never sent me text notifications of this, like they did for the attempt a few hours earlier. XXXX immediately tried to get someone on phone and via instant message to have a swift recall and claim put on the wire transfer as it showed as pending at XXXX to try to stop this wire to XXXX XXXX apparently it was unsuccessful as the monies were taken out of my account at XXXX after I notified Chase. XXXX XXXX on XX/XX/21 gave me a case number, at that time he indicated it could take approximately 10 days for a provisional credit to be issued. 
I did not request nor authorize this wire transfer, I do not know a XXXX XXXX and I do not use wire transfers ever. XXXX XXXX attempted a fraudulent attempt at XXXX XXXX XX/XX/21 the evening before which was denied by me via text and 10 hours later Chase allowed {$9800.00} to be wired to the same individual after her 1st fraudulent attempt, additionally Chase did not use due diligence in protecting my account and text me of this wire transfer transaction attempt and did not question a phone number change on my account another red flag? 
It has now been 45 business days and no updates are available to date when I contact Claims CS? I was told 10 days for provisional credit, I am a XXXX XXXX XXXX and losing almost {$10000.00} is causing a huge financial stress to my business, with no updates or information as to when I will receive this money back. I have read they must issue a provisional credit while investigating I have held an account with them for over 20 years without any fraud or scam claims, I did everything possible, reported it within 2 hours to Chase as well as Internet Crime Complaint Center XXXX. 
Chase is responsible and negligent for allowing this {$9800.00} wire transfer after I reported an earlier fraud attempt by same individual XXXX XXXX of {$3900.00} just hours earlier. By now my money should have been refunded its well pass 10 business days as I was told. I desperately need answers and to know my rights and need these funds returned immediately. Can someone please tell me my rights and help. ( XXXX ) XXXX. 
XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief