Consumer complaint received 2023-04-04
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the collection account placed on my credit report by XXXX XXXX XXXX, which was the original creditor XXXX XXXX XXXX XXXX The account number is XXXX. 
According to the Fair Credit Reporting Act ( FCRA ), XXXX XXXX XXXX violated Section 607 by failing to provide accurate information to the consumer reporting agencies. Specifically, they falsely reported my payment status as past due 120 days without ever notifying me or providing any paperwork. Additionally, Experian and XXXX reported negative information on my account, but XXXX did not. 
XXXX XXXX XXXX also violated Section 611 by failing to follow proper dispute procedures. I never received any notification regarding this past due status, yet it was reported on my credit report. When I disputed the accuracy of the information with the consumer reporting agencies, XXXX XXXX XXXX failed to investigate the dispute and correct the inaccurate information. 
Furthermore, the Fair Debt Collection Practices Act ( FDCPA ) was violated by XXXX XXXX XXXX under Sections 807 and 808 for falsely reporting information and engaging in unfair practices. They also violated Section 809 by failing to properly validate the debt and respond to my requests for information. 
In addition, the Fair and Accurate Credit Transactions Act ( FACTA ) was violated by XXXX XXXX XXXX under Sections 312 ( a ) ( 1 ), 312 ( b ), and 312 ( c ) by failing to provide accurate information, correct and update information, and verify disputed information. 
Under the Truth in Lending Act ( TILA ), Section 128 and 129, XXXX XXXX XXXX violated requirements for accurate information and open-end consumer credit plans. 
XXXX XXXX XXXX also violated the Real Estate Settlement Procedures Act ( RESPA ) under Sections 2605, 2607, and 2608 by failing to properly service my mortgage loans and administration of escrow accounts, accepting kickbacks and unearned fees, and causing liability of the seller. 
Finally, the Equal Credit Opportunity Act ( ECOA ) was violated under Sections 701, 703, 704, and XXXX for prohibited discrimination, administrative enforcement, civil liability, and prohibited acts. 

I have noticed that XXXX XXXX XXXX has reported different information to different credit bureaus, including inaccurate account type, date opened, and high credit balance. These inconsistencies have had a negative impact on my credit score and my ability to access credit. 

As per the Fair Credit Reporting Act ( FCRA ) Sections 607 and 623, it is the duty of furnishers of information to consumer reporting agencies to ensure that the information they report is accurate. However, in my case, XXXX XXXX has failed to fulfill this obligation, which has resulted in unfair and damaging effects on my creditworthiness. 

XXXX  XXXX XXXX The information provided by the creditor is incomplete and inaccurate, which has had a negative impact on my credit score and my ability to access credit.

According to the Fair Credit Reporting Act ( FCRA ) Section 607 and 623, XXXX XXXX has failed to report accurate account type, monthly payment amount, and high credit balance to all three credit reporting agencies. Furthermore, XXXX XXXX may have failed to correct inaccurate information on my credit reports, which is a violation of Section 623 of the FCRA. 

In addition, XXXX XXXX may have violated the Fair and Accurate Credit Transactions Act ( FACTA ) Section 312 ( a ) ( 1 ) by reporting inaccurate information to the credit reporting agencies, including the account type, monthly payment amount, high credit balance, and last reported date. These inaccuracies have caused significant harm to my credit standing and financial well-being. 

XXXX XXXX XXXX on my credit report. I have discovered that XXXX XXXX has reported inaccurate account type, monthly payment amount, and high credit balance to some of the credit reporting agencies. Additionally, XXXX XXXX has failed to correct the inaccurate information on my credit report. 

These inaccuracies have had a significant impact on my life. Due to the erroneous information on my credit report, I have been denied credit, employment, and other opportunities. This has caused me undue stress and hardship, and has negatively affected my financial well-being. 

I believe that XXXX XXXX  has violated the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ) in several ways. Specifically, XXXX XXXX may have violated Section 607 of the FCRA by failing to report accurate account type, monthly payment amount, and high credit balance to all three credit reporting agencies. Additionally, XXXX XXXX may have violated Section 623 of the FCRA by failing to correct the inaccurate information on my credit report. Finally, XXXX XXXX may have violated Section 312 ( a ) ( 1 ) of FACTA by reporting inaccurate information to the credit reporting agencies, including the account type, monthly payment amount, high credit balance, last reported date, and date last active. 

XXXX for account number XXXX. According to my credit report from XXXX, the payment status is listed as XXXX, but I have never received any notification from XXXX regarding this collection account. Additionally, the other two credit bureaus are not reporting any negative information on my account. 

I believe XXXX has violated several sections of the Fair Credit Reporting Act ( FCRA ). Specifically, Section 609 - Disclosures to Consumers, as XXXX failed to provide me with written notice of the negative information placed on my credit report. Section 611 - Procedure in case of disputed accuracy, as XXXX failed to investigate the disputed negative information in a timely manner. And Section 623 - Responsibilities of furnishers of information to consumer reporting agencies, as XXXX failed to correct inaccurate information on my credit report. 

XXXX. Specifically, the account number XXXX has been reported inaccurately to the credit reporting agencies, with conflicting information on the account type, details, and high credit balance. 

Furthermore, Experian has reported that the payment status is seriously past due date/assigned to attorney, collection agency, or credit grantor 's internal collection department, but I have never received any notification from XXXX regarding this collection account. I have also not been provided with any paperwork by XXXX or the collection agency, and the other two credit reporting agencies have not reported any negative information on my account. 

This inaccurate and unverified information has had a significant impact on my life. It has made it difficult for me to obtain credit, resulting in higher interest rates and unfavorable terms. It has also caused me emotional distress, as I have worked hard to maintain good credit and financial responsibility. 

I believe that XXXX has violated several sections of the Fair Credit Reporting Act, including Section 607, 623, and 616. Furthermore, if XXXX has assigned the account to a collection agency, they may have violated Section 809 by failing to provide me with written verification of the debt upon request. 

XXXX XXXX XXXX XXXX XXXX to my credit reports from XXXX and Experian, there are discrepancies in the account information being reported by XXXX & XXXX XXXX 

XXXX is reporting the account type as a revolving account, while Experian is reporting it as a charge card. Additionally, XXXX has not reported the number of months/terms for the account, whereas Experian is reporting it as a revolving account. Furthermore, XXXX is reporting a high credit balance of {$5100.00}, which Experian did not report. 

Furthermore, Experian is reporting that I was 120 days late on XX/XX/XXXX, but I have not missed any payments on this account. XXXX XXXX XXXX has failed to correct this inaccurate information on my credit report. 

These inaccuracies have had a severe impact on my life. I have been denied credit and loans due to these negative marks on my credit report, which has prevented me from being able to purchase a home and provide for my family. It is unacceptable that XXXX XXXX XXXX has reported false information that has had such a detrimental effect on my life. 

I am requesting that XXXX XXXX XXXX XXXX XXXX unverified negative marks from my credit report immediately. These actions may be in violation of Section 607 and 623 of the Fair Credit Reporting Act ( FCRA ), as well as Section 610 which requires written notice of negative information placed on a credit report. 

I urge the Consumer Financial Protection Bureau to enforce these laws and hold XXXX XXXX XXXX XXXX for their actions. Thank you for your time and attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation