Consumer complaint received 2018-10-27
Company: ZARVAD III S.A.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Pawn loan
Issue: Can't contact lender or servicer

Complaint:
The complaint I have is regarding a payday loan through a place called Mypayday loan. I requested a loan from this company in XX/XX/XXXX. The interest rate was very expensive and became unbearable for me to continue to pay. So, I researched and found a program to assist me with paying off what I owe. The name of the company is XXXX XXXX XXXX. This company assured me that they are able to Settle My Debt, including this Payday loan company. XXXX XXXX XXXX, informed me, to forward any correspondence from any of the collectors, that I have enrolled under their program, so they may contact the creditor directly. This would allow XXXX XXXX XXXX, to offer a settled amount, so that I may pay. I spoke with XXXX XXXX XXXX, on several occasions to inquire whether a settled amount was received from My Paydayloan, however, XXXX XXXX XXXX, stated that they were unable to speak to anyone at My Paydayloan.  XXXX  XXXX XXXX, stated they contacted My Payday Loan several times, and very unable to speak with anyone, nor did MyPayday loan return their call. I started receiving emails from MyPayday loan, regarding the amount I owed, I contracted XXXX XXXX XXXX and spoke with different Representatives and was informed to email all correspondence to them. So, that they may follow up with Mypayday loan. As I continued to receive emails from my MyPayday loan, I would forward them to XXXX XXXX XXXX. On XX/XX/XXXX & XX/XX/XXXX, I started receiving calls from the collection agency ( My Payday loan ). Phone # XXXX, ext XXXX. The Representative name is XXXX XXXX is stated that she was calling from the mediation department. She went on to say that they have received a legal compliant from the XXXX XXXX County for insufficient checks, in the amount {$2900.00}, afterwards, she stated the amount should be {$1600.00}. The two emails were from : XXXX XXXX and XXXX XXXX from ( My Payday loan ). I informed Ms XXXX that I was enrolled in a debt settlement program and offered her their phone #. Also, I suggested that we conference call the debt settlement company, however, she declined the conference call. Afterwards, we set up payments for 6 months and that they would debit my bank account starting : XXXX, XX/XX/XXXX @ {$130.00} on each of the above appears on my bank account as " XXXX XXXX XXXX ''. After I received the email on XX/XX/XXXX, from Ms XXXX to authorized my bank account to be debited. I realized the amount on the paperwork ( email ) was not the amount in which we agreed upon over the phone. I called Ms , XXXX back and left her a message informing her that the agreed amount on the email was different from what we discussed. Afterwards, I contacted, XXXX XXXX XXXX, and spoke with XXXX on XX/XX/XXXX @ XXXX XXXX, and requested to have My Payday loan removed from their program and explained that I decided to pay the collections ( My Payday loan ). I called back XXXX XXXX XXXX and spoke with XXXX, to confirm whether the account for XXXX XXXX XXXX was removed and to inquire about the new amount, which would be debited from my account. XXXX stated My Payday loan, is not licensed in California and suggested that I contact my bank and cancel my bank card and stated they would remove My Payday loan from the program, until everything is settled. Lastly, XXXX suggested that I contact the Federal Commission Fair Trade. Afterwards, I have received calls, from the collections ( My Payday loan ), a total of 5 times on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. My Payday loan have left messages on my place employment, before XXXX XXXX. Also, on XXXX, they called my mom mobile # on XX/XX/XXXX. Lastly, I would like to resolve this matter as quickly as possible. I appreciate any assistance I could get. 

Thanks XXXX XXXX

Company response to consumer: Closed with explanation