Consumer complaint received 2023-11-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NM
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
FRAUD Bank of america contracted a third party to " collect '' a very old debt from a third party, instead from the borrowers. 
XXXX XXXX sent me an email that he wants XXXX out of my house by forcing the judge to sign an order of foreclosure to collect XXXX that the " bank of america note '' servicer agreed as payoff. XXXX XXXX wants to keep the rest in his demand letter and got some title paperwork from the servicer of our land contract mortgage and the money that was deposited there about XXXX since XXXX. 
Thta is a win of XXXX and XXXX as intermediary collector of an original " bank of america note '' for countrywide of XXXX. The banks get XXXX for a loan that XXXX probably paid half that or XXXX, bank makes a Security Exchange comimsion on mbs of a win of XXXX, the lawyer makes XXXX and the " borrowers '' walk for the XXXX time wiht money on their pocket instead of paying the notes they signed for, because my mother nor I signed for them. and us, we lose XXXX about XXXX in equity and we lose a roof over our heads after paying 10. years. 

We sent all the information we had to HUD, and they suggested filing a fraud clain wiht FTC, has been done. 
However this collector has used illegal technicques to ecomicaly abuse an XXXX  person whose first language is other than XXXX. Her husband, my dad, is not even here to sign any reformation of mortgage which is what should have happened, because he died, like many soldiers for this country. He died after the " second mortgage '' was taken out behind our backs and we should have been notified for this my mother and leave her destitute of all her income and our primary residence through inside negotiations with the third party debtors and the institution that is legally bound to fulfill the land contract per XXXX  title mortgage loan origination ( attached ) We got two emails and apparently the lawyer wants to ' '' buy us out '' of our home by skeeming our equity since XXXX in our home and keeping the cash that was put as security deposit in court, XXXX a month for almost 10 years from XXXX to present, about XXXX. 
The " collector '' did not disclose he is a collector and just gave my mother 2 redacted loans '' that he said if we pay the second the other will " fall like a domino '' but he was not sure that will happen however. 
He wanted XXXX for the second loan. He declined to give us the first and second note and currrent mortgage statement for bank of america. He said he is the " new servicer '' and wants cash now. 
I asked him if he in his position of " lawyer '' can pay his home cash, he said " no, are you crazy, I have a mortgage '' so I asked him do you think a military widower can pay cash now, that is why we got the land contract mortgage that bank of america bought. 
He then said to " not contact the banks '' to avoid " confusion '' and to deal with him and that a text sufices of what we offer. Mom and I appliedfor loans with both bank of america and XXXX, the companies involved and also ask XXXX XXXX XXXX and XXXX XXXX and XXXX to get a payoff, the title companies refused said that the XXXX policy now includes a consumer protection provisionand due to TILA and RESPA they can not close withtitle insurance, meaning we would take our good title and make it bad if we sell to somoene else that will also can not get good title or title insurance. They explained to us that the moment bank of america - or XXXX- because we did not get ANY information because we need permission of the colluding " buddies '' customers of these banks, The salcedos or the buy and bail " borrowers '' to let us know what is owed but that WE MUST PAY YTHROUGH FORECLOSURE OF OUR ASSETS because they can not collect from the XXXX. It looks like the title companies have helped liquidate an investment property for the XXXX 's that they got XXXX $ cash for which came from a XXXX compay named XXXX XXXX XXXX without any operation agreement or anyting but as a cash receivership. The XXXX said they are destitute when they left nM and that they have a " job '' the lllc in florida and they deposited cash monthly or quartelryly in that company that bougth a property in XXXX XXXX in the name of the llc and then the llc bought the house that the llc then deeded them free and clear, as only membersof the LLC. then they liquidated that, and after XXXX XXXX gave them the money the banks of america and XXXX  hired the collector to collect from us because the banks could not collect an old debt that is no longer on the " borrowers debt ''. 
Insteaad they try to collect an ineligible fha loan, the XXXX did not live at the property, and did not have the equity position to encumber it in XXXX, XXXX or any year in between. There has been other owners since then and the bank should have and could have just paid a XXXX fee for a title binder to see that before lending irresponsibly

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief