Consumer complaint received 2022-06-03
Company: Specialized Loan Servicing Holdings LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I applied for mortgage relief options to bring his mortgage current after the temporary forbearance ended. Defendant Specialized Loan Servicing, LLC ( SLS ) offered a forbearance to all FHA HUD mortgage borrowers impacted by COVID 19. 

In XX/XX/XXXX I had a reduction of income as a XXXX XXXX  with XXXX XXXX XXXX, XXXX Additionally, my expenses increased due to his XXXX children being in virtual school as a result of COVID 19. I incurred approximately {$6000.00} in unpaid mortgage payments over 5 months from XXXX to XXXX. No payment was allowed, therefore XXXX applied for mortgage release options around XX/XX/XXXX for a loan modification. 

All loan modification option was denied, and the evaluation notice indicated that the mortgage company could not obtain a collateral position on the deed. Specifically, loan servicer processors intentionally make the process burdensome and give inconsistent directives for documentation for a complete loan modification application. This process is common and positions Defendant Specialized Loan Servicing, LLC ( SLS ) to proceed with foreclosure. I provided all the required documentation timely thats required for Loss-Mitigation Options as set forth in 12 C.F.R. 1024.31, I provided an oral or written request and applied contemporaneously in the mortgage servicer portal for a Loss-Mitigation Option that accompanied by all information required by a servicer for evaluation for a Loss-Mitigation Option. Loss-Mitigation Option means, as set forth in 12 C.F.R. 1024.31, an alternative to foreclosure was not offered by Defendant Specialized Loan Servicing, LLC ( SLS ) to the borrower. 

I WAS DENIED COVID 19 MORTGAGE RELIEF OPTIONS FHA offers COVID-19 Recovery Options to borrowers who are on a COVID-19 Forbearance, or borrowers who did not participate in a COVID-19 Forbearance who were 90 days or more delinquent through the end of the Presidentially Declared COVID-19 National Emergency.

I was denied the COVID-19 Advance Loan Modification ( ALM ) : Available to owner-occupant and non-occupant borrowers, the COVID-19 ALM is a permanent change in one or more terms of a borrowers mortgage that achieves a minimum 25 percent reduction to the borrowers monthly principal & interest ( P & I ) payment and does not require borrower contact. Defendant did not mail the modified mortgage documents to Plaintiff to achieve the required payment reduction. Plaintiff was not afforded to choose to accept the COVID-19 ALM nor sign and return the mortgage modification documents.

After the forbearance period 's completion or expiration, your servicer will review the COVID-19 Recovery Options available to you to resolve the outstanding amounts of the reduced or suspended payments. No COVID-19 Forbearance period may extend beyond six months after the end of the COVID-19 National Emergency or XX/XX/XXXX, whichever is later.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation