Consumer complaint received 2023-02-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have a collection account from XXXX XXXX XXXX showing an unpaid balance of {$2900.00} Sent to XXXX XXXX XXXX XXXX XXXX debt collecting agency which is shown on my TransUnion report I pulled in XXXX. It shows this account was placed for collection on XX/XX/XXXX original amount {$2900.00}. My TransUnion report I pulled this year XXXX now shows different information with the credit collection agency being XXXX XXXX XXXX original balance {$2900.00} shows the account being open and reported XX/XX/XXXX. 
My XXXX report shows this being collected by XXXX XXXX XXXX with an original balance of {$2900.00} and sent for collection date XXXX. 
My XXXX report also shows the debt collector as XXXX XXXX XXXX original balance of {$2900.00} says the account was opened XXXX. The payment history shows it was placed for collection XX/XX/XXXX and the payment history guide says collection as of XXXX XXXX XXXX I have disputed this inaccurate information numerous times with TransUnion the most recent being XX/XX/XXXX and they continue to say it's accurate when I have documents that show it's not accurate from the credit report I pulled in XXXX compared to the one I pulled in XXXX. What shows on the XXXX report is inaccurate compared to the XXXX report. This was not a 1 month term either. It says it was for leasing and I did not sign a one month lease at the property!! I reached out to XXXX XXXX XX/XX/XXXX and the charges they claim can not be validated because their required to upload pictures when a claim is made for total move out cleaning fees and there has to be proof uploaded when they have to treat for flea infestation which is where this amount on my credit comes from. The manager at XXXX XXXX said I was charged for total move out cleaning suggesting I left the entire apartment full of my belongings yet no proof/pictures were uploaded which is required by their company that staff has to include pictures to validate that charge. I was charged for flea infestation treatment yet they have no proof/pictures to validate that charge either nor did I have any animals in the apartment nor on the lease. Due to the management office having completely different employees not 1 person that was working when these charges were submitted to my account currently works for the complex now so when I asked that they remove the inaccurate information from my credit because she herself said they are required to upload proof and yet there is none attached to my account I was told they couldn't do that because they aren't able to verify it with an employee whom was working during that time all they can go off of was what the computer information said. So I mentioned again that as required by their own management there has to be proof to support charges and there is nothing in the computer to support their fees which is ultimately shown as negative on my credit report and inaccurate information is to be removed from my credit file she said there's nothing they could do. This has caused me to be denied several times for residency at several communities I applied to as a prospect tenant. It's inaccurate the manager from the reporting company validated that they have no supporting evidence to the charges and yet I can't get it removed from my credit and I keep getting denied a place to rent because this is showing on my credit!! Every time I dispute it they say it's been verified as accurate. There's no possible way they verified it as accurate!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief