BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2020-06-16
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Equifax ; XXXX and XXXX are reporting incorrectly that I am ( 30 ) days late on the XXXX XXXX XXXX partial account number XXXX. ( Please see page attached from my credit report. ) This account reports a {$0.00} balance and {$0.00} past due. Please keep in mind that it would be impossible to be late on an account with a XXXX dollar balance. This false reporting of lates is seriously harming my credit score and this line item needs to be removed from my credit report. I have contacted the bureaus to remove this however, I have not been successful.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-11
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
On XX/XX/2021, I sent a letter regarding an accurate and unknown things on my credit report to this day over 45 days later I have not received a response yet. I feel like Im being taken advantage of and being ignored. Section 611 ( a ), It states that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report its been over 45 days so they should be deleted promptly. I demand that these accounts be deleted immediately or I will file for litigation due to the stress you have caused me. My information was also impacted by the XXXX data breach and may have gotten into hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-07-22
Company: WELLS FARGO & COMPANY
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I ordered a XXXX XXXX on my wells fargo credit card and I received a tracking # for my order shortly after, after contacting the merchant to cancel the order when I never received my item in a reasonable time frame, I was sent an item [ tee shirt ] in a matter of days with the tracking # that was supposed to be a XXXX, after contacting the merchant I was told by them that my item was sent with the tracking # that was sent to me which is not accurate.I contacted my wells fargo credit card company explaining in detail the events that transpired with pictures of my original order for a XXXX and pictures of the small envelope that a tee shirt was sent to me in. Wells Fargo SEEMED to understand the details of the deception the merchant created in trying to secure payment for a much cheaper inferior item I did not order. I today [ XX/XX/2022 ] received notice my wells fargo credit card company closed my dispute in favor of the merchant because the company provided a tracking #. I never said I never received a delivery with the tracking # provided to me but I did not receive anything remotely close to the item that was ordered by me. I believe wells fargo did not investigate my dispute for the reasons I detailed to them in my original statement and feel they are NOT protecting me as a consumer for fraudulent/ deceitful acts by a corrupt merchant. wells fargo does have relevant pictures and documents of original order and deceptive shipment that was sent to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-03-12
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
My phone and wallet were stolen from my studio and used to make a fraudulent check deposit and multiple transactions on the card afterwards on or around XX/XX/XXXX of 2021. The check was deposited for {$18000.00} and the unauthorized user made over {$7500.00} worth of fraudulent transactions before my account was frozen. There were many consecutive repeat transactions that were clearly suspicious but still went through. I was never alerted or contacted until after I noticed the fact. I tried to contact chase as soon as I noticed but was unable to speak to anyone at any of their call centers or different phone numbers or departments. I thought they would reach out to me but I still would try to call periodically. After finally getting through to claims and opening a claim, it was denied because it wasnt reported in a timely manner. I provided them with call logs showing my attempts to reach out. I was distressed and had a lot to recover and deal with and I felt completely neglected by my bank.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-05-27
Company: Accelerated Receivables Management, Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XX/XX/XXXX, I retrieved my credit report and noted that Accelerated Receivables MG ( reflected as XXXX XXXX on credit reports ) had inserted 4 derogatory accounts on my credit report. This company never sent any correspondence to me that would have informed me of any alleged debt they were attempting to collect. Further, by not receiving any correspondence from them, did not allow me to dispute the validity of their claim. to that end, I submitted a dispute to XXXX XXXX ( although the company was truly Accelerated Receivables ), the address reflected was to Accelerated Receivables. This too is a violation. If they are attempting to collect on a debt, then their name should have been listed and not the alleged original creditor. Accelerated Receivables never responded. So I then sent a copy of the certified letter with return receipt to XXXX to verify that the company did not respond to my dispute letter and the entries should be deleted. The entries were deleted from XXXX. 

On XX/XX/XXXX, I again retrieved a copy of my report an found that Accelerated Receivables had reported these same 4 derogatory accounts, that do not belong to me, on my XXXX   report. I disputed with XXXX but to no avail. XXXX responded well after 30 days only to state the accounts were verified. I submitted a response to their findings by inquiring as to how they were able to get a response from Accelerated and my efforts were not successful as the company just blatantly disregarded my dispute. I then escalated this dispute to the CFPB against XXXX and at XXXX ( as it appeared on my credit report ). It took XXXX over 60 days to respond to the CFPB only to state that they would send a letter with the results from the investigation to me. Again, I received the same letter whereby XXXX stated the accounts were mine. 

I then sent Accelerated Receivables another letter ( second attempt ) dated XX/XX/XXXX whereby I once again requested that they provide validation of these entries belonging to me. This letter was sent certified with a return receipt and to date, I have not received any correspondence from this company. Additionally, I requested that they provide a copy of the financial responsibility page for the accounts they are alleging I owe. Again, to no avail. This company is outright violating and continuing to violate my rights by reporting these inaccurate entries. These account entries DO NOT BELONG TO ME AND SHOULD BE DELETED FROM MY REPORT IMMEDIATELY! BOTH XXXX & ACCELERATED RECEIVABLES ARE IN VIOLATION OF THE LAW!!!

Company response to consumer: Untimely response
Consumer complaint received 2023-12-01
Company: MIDFIRST BANK
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XX/XX/2023, credit reversed, {$1100.00}. This was a lost package not successfully delivered by XXXX and its from XXXX. The bank said they couldnt credit this dispute because XXXX stated the package was successfully delivered, even without a signature Or a photo proof of delivery.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-01
Company: Parkway Financial Group, LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Trying to communicate with the company to fix an issue while managing or servicing your loan

Complaint:
For three weeks I have not been able to get ahold of the company and I saw online that the parent company had a cyberhack.I can't even open the app or the website, and yet today my payment still went through. I am extremely angry because I don't know where that money is going, I have no trust in the company and have seen hundreds of people now make the same complaints. This is negligence to the highest degree. I had questions and a dispute about my payment going up by over XXXX dollars, and instead of resolving it they charged me anyway.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-02
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am a victim of identity theft please remove this fraud inquiry from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-04-09
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
On XX/XX/XXXX I checked my Transunion credit score through XXXX XXXX and my score decreased by 71 points. The only change that was made was that I made a payment on my XXXX account to decrease my credit card utilization which went from 80 % to 53 %. My credit score should not have dropped because of paying down a revolving account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-01
Company: JPMORGAN CHASE & CO.
State: MA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened without my consent or knowledge

Complaint:
Someone is using my name and information and has opened a credit line with JPMCB OF XXXX XXXX 
I contacted the bank " Chase '' by phone and in person who states they see a profile created but no card was dispensed. 
My credit report says otherwise. 
a opened date as of XXXX credit limit of XXXX. 
To resolve this issue the account needs to be closed and removed from my credit report

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-01
Company: BANKMOBILE TECHNOLOGIES, INC
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
My card was lost on XX/XX/ some unauthorized activity occurs I called them soon as I noticed and reported it. A few weeks later the money was reimbursed but soon as it was reimbursed my account was restricted its been over a month. And only thing they could say is they don't know how long it will be before the restriction is removed. I would like for them to either remove the restriction so I can access my funds or just close my account as soon as possible. I've been extremely patient and there customer service isn't any help. They are even in breach of our agreement which states I could close my account at anytime. I asked them to do metha favor politely but no one considered helping me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-16
Company: CAINE & WEINER COMPANY, INC.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Hi Debt was already paid to a XXXX balance. Credit file does not reflect debt paid in full.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-10-20
Company: MidAmerica Mortgage Inc
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Companies or lenders obtained my personal information either fraudulently or had no authorization to request or obtain my credit report. I have tried to persuade companies and credit bureaus to actualize or update inaccurate or unlawful obtained information from my report.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-01
Company: Mercari, Inc.
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
Hello, my name is XXXX XXXX. I am contacting in regards to seller account XXXX XXXXXXXX, email ( XXXX ) merchant ID XXXX. I have had an account on Mercari for nearly a year now with an exceptional track record. There was a total of XXXX sales, XXXX star feedback with a rating of 4.92 %, and 1 % return rate. I had only one customer claim the item they received was not as described which took place on XX/XX/23, many months ago. I have had zero listings removed, no knowledge or understanding I violated any policy until yesterday on XX/XX/23 I received an email out of the blue stating my account was closed due to the belief I was selling prohibited items. I immediately contacted your support asking why this occurred, and the ability to rectify any concerns you may have felt about my selling of items. I was denied this, and not allowed to submit any information to appeal. Having understood your terms & agreement I have currently $ XXXX being held, without any option to withdraw the funds. There was nothing on my account that flagged a purpose to make such a drastic decision, and although I understand the want to ensure sellers uphold your policy, I was not given a fair option to appeal this decision that was made by mistake. This does not seem like it would legally be upheld in the court of law, you have made a determination based on no basis other than actively go out of your way to make judgement about my listings, however I have had XXXX customers receive products from me, and they have felt differently, many of which clearly state in the feedback my products are authentic. Therefore if this decision was made without alternative motives, it would only make rational sense based on all the evidence outlined I would be given at the very least an option to submit my case and appeal your decision. We are speaking on grounds of ethical practices a marketplace should operate under.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-02-06
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I applied for an XXXX credit card and was denied because XXXX XXXX  said the credit score of XXXX on Transunion was too low and had several accounts in collections. First of all i have Never in my entire life ever had a credit score of XXXX with any of the credit reporting agencies. I also have no open accounts or delinquent accounts in collections. I wrote XXXX XXXX a letter and attached a copy of my credit scores from both Transunion and XXXX  and both were in good credit standing and scores in XXXX and XXXX from XXXX. 

I do not appreciate being discriminated or denied credit based on false information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-01
Company: Synovus Bank
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The below accounts I did not authorized to be open, so ; therefore, should not be reporting to none of my credit reports. The accounts below has reported several errors. I have disputed all of the items below and as yet nothing has been done. I have filed an extend fraud alert due to my identity being stolen. According to the 15 U.S.C. 1681 law states that any inaccurate information must be removed immediately from the credit report. Due to the inaccurate, incorrect information on my report has caused defamation of my character. 

XX/XX/XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-01
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I like to request the removal of multiple unlawful hard credit inquires from my credit report. I've obtained a copy of my credit report from your agency and observed the presence of unapproved inquiries. The following is a list of the unauthorized inquiries. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-01
Company: LEXISNEXIS
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
I was approved for Auto Loan and I received check from XXXX XXXX XXXX XXXX and sent to the private seller XXXX XXXX. XXXX Deposit the check with XXXX XXXX XXXX XXXX for {$25000.00} and they put the funds on hold and closed her account. They claim not being able to verify my Phone number XXXX. I called LexisNexis and they told me there wasnt no number on file, my previous number was XXXX but its not in service anymore. I recently checked XXXX XXXX and they told me my phone number is under my name according to they data. XXXX claimed to be able to Verify with XXXXXXXX XXXX but not my number which is COMPLETELY FRUSTRATING BECAUSE I AM CARLESS and now I Have to pay off a AUTO LOAN EVERY MONTH WHEN I DONT EVEN HAVE THE VHEICLE becaus XXXX XXXX Never receive the funds. I EVEN CALLED XXXX XXXX XXXX XXXX and they told me the check had been cashed with chase and it had been verified but its XXXX end who is not releasing & holding the funds

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-11
Company: Experian Information Solutions Inc.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
On XX/XX/2022, I sent a letter regarding inaccurate and unknown things on my credit report to this day over 30 days later I have not received a response yet. I feel like I'm taken advantage of and being ignored for my disputes. Section 611 ( a ), it is plainly stated that failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report, it has been over 30 days so they should be deleted promptly. I demand these accounts should be deleted immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the XXXX Data breach and may have got into the hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-10-20
Company: Home Loan Center, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Today, XX/XX/XXXX, I was told I was approved for an unsecured loan by Lending Tree, a supposedly reputable company. They obtained my bank information as well as my driver 's license. Being in poverty my whole life, this didn't seem terribly out of the ordinary, but once my account was restricted after their " test deposit '' that I was supposed to withdraw and send back via a prepaid card, which made my hackles go up. They have threatened me with a federal chargeback after their " test deposit '' of {$910.00}. Fortunately, my bank account is now restricted and I have filed a fraud form with my local DMV.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-16
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Problem with EQUIFAX credit reporting service. 

I tried to open a savings account with XXXX services. They rejected me with the explanation that they were : Unable to verify information on consumer report I accessed the free credit reports website, and XXXX and XXXX gave me a fine report. Equifax said they can not provide this information online. They " say '' they can if I provide hardcopies of data that I don't want to send through the mail. I'm not too sure about that after doing an online search and seeing entirely too many similar anecdotes. 

I don't want or need credit ; I was trying to open a savings account. But Equifax 's action DID hurt me. Can you make them stop?

Company response to consumer: Closed with explanation