Consumer complaint received 2023-09-10
Company: Paypal Holdings, Inc
State: PA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet

Complaint:
I have originally complained about my transaction which occurred on, On XX/XX/2023, and received payment by invoice from a tenant that I have residing in my home. I chose PAYPAL as a way of tracking my income and providing my tenants with proof of rental payments. I have had my PAYPAL account for quite some time and have never had an issue sending or receiving money, ever! Now, that I have chosen to use the services that they offer businesses such as invoicing, my account is shut down permanently and {$620.00} is being held hostage for 180 days. Even after speaking to several " Supervisors '' one of which explained that she had taken down enough information explaining the transaction and its purpose, and would " escalate '' my issue to the " backend '' department for review and that my funds would be made available for withdrawal by the next day, which would be XX/XX/2023. On XX/XX/2023, I checked the status of my account to find that my account had been closed, and my money would be held hostage for 180 days. There is no recourse of action, there is no " specific '' reason given to explain why my account has been restricted and my money is being kept hostage.

My funds and transactions are easily verifiable as not being a fraud, and PAYPAL neglects to validate any claim of fraud as they are accusing me of. They are keeping my money presenting hardships with my finances. Ironically, PAYPAL identified other accounts in my name with alleged limited account access, and supposedly negative balance. There are no negative account balances on none of my accounts. I only have a personal account and a business account. My personal account isn't limited, or restricted nor does it have a negative balance as this company is alleging. PAYPAL NEVER sent any notification as they claim. PAYPAY is an unethical company with unfair, biased operational standards. I am requesting that my funds be immediately released to me. There are too many ways to verify money from the sender, and the reason. A simple phone call to the party who sent me the money could have avoided this. PAYPAL is now holding my money in their account to gain interest. I should have a right to know where my money is and what is being done with it. I have no way of knowing what is going on with my money. I am going to follow this complaint up with a small claims matter in my city as well. I will be taking PAYPAL to court due to the hardships they are causing me. PAYPAL provides lies and generic reasons why they are holding my money. They have not provided any evidence to support their lie about me having a negative balance. I have access to this other account, and there is no negative balance. I should not have to wait 6 months for my funds. I will also contact social media, news, and any other agency that will help me fight this crook of a company. I want to have my money returned to me so I can eliminate all contact with PAYPAL. I am also going to file a police report against PAYPAL as well, and I am planning on suing this company.

Company response to consumer: Closed with explanation