Consumer complaint received 2021-10-09
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have multiple errors on my credit report and the disputes that I have submitted multiple times including additional documentation showing that the accounts were paid they still have not been updated. I have three secured loans by money lion that were all paid off at its maturity day of 1 year and the accounts were closed. These accounts closed show up as derogatory on my credit report. They were not closed for any negative reason they were closed because the maturity date had come and passed. I have a derogatory account from XXXX XXXX that has been on my credit report for 5 years now and I have sent in multiple times with multiple documentation showing that that balance was paid through financial aid. And yet it has never been changed and it is derogatory on my account. Yesterday I had a alert on my credit report that my payment XXXX or XXXX card services was one day late and the credit card company reported the late payment 5 days before the payment was due. This account was previously set up on automatic payment so I believe that payments would automatically come from my account. When the alert came through on my credit report it dropped my credit score 112 points for being one day late. And my payment isn't late I had paid it. I have not missed one payment in 3 years I have nine different credit cards, car payments, and multiple revolving credit accounts to try and build my credit and after 3 years I got it up to XXXX  aprox across all credit bureaus. In one day from supposedly missing one payment of {$40.00} my credit score has now dropped down to XXXX. And I was in the process of moving but now with my credit score dropping almost 115 points on all credit bureau even though the delinquency was only reported to XXXX XXXX and transunion both dropped on average 110 points but will not tell me for what reason they dropped because the derogatory alert has not been posted on either one of those credit bureaus however I have lost XXXX points on all credit and given no information as what or why that is. They say it could take up to 90 days to fix this error however I'm supposed to be moving and I have to wait for a investigation to take place and me possibly become homeless because of a company needing to verify information they should already have verified before they submitted it into a credit bureau. There are multiple accounts that filing a dispute showing that they were either fraudulent or that they were previously paid has done absolutely no good. XXXX has not changed my phone number with two disputes filed and request me to change my phone number and they applied a credit alert on my account to the wrong phone number. The accounts on my credit report should be reported correctly as what they are and not assumed by the credit reporting agency that they are or are not negative when they have not been stated as negative. It took me 3 years to get my points up from XXXX to XXXX and in one day they've dropped back down to XXXX. That is ridiculous the amount that a credit card company gives you in points for making payments should be the same amount of points that are taken away from a lack of payment why do you get punished more than you get rewarded for a missed payment or a maid payment? And why is the government helping to facilitate these thieving credit card companies and continue to allow the credit bureaus to not process disputes and not investigate escalated disputes and they are not being held accountable. Things as if the government is helping credit card companies make money Banks make money because if I budget my expenses and I am within a certain income group then me not overextending myself in credit is a negative upon my credit report my credit report or my credit score will never get above a certain range which excludes me from additional benefits the other people get to experience. This is totally unfair it affects people 's lives on a daily basis their jobs where they can live what schools they can go to and all of this is controlled by two organizations that both make money off of the financial struggles of Americans and yet they are the ones in charge of the same people that they want to see fail. if we're going to allow our credit scores to dictate whether we can get a job whether we can go to school whether we can live in a nice neighborhood then these reporting methods and regulations on how these organizations resolve disputes should be much more highly regulated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation