Consumer complaint received 2023-09-17
Company: Westlake Services, LLC
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Date : XX/XX/XXXX Westlake Financial Services XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX To Whom It May Concern, I am writing to address discrepancies observed in the credit report furnished by Westlake Financial to XXXX, XXXX, and XXXX regarding my account. Specifically, I have concerns about the accuracy and validity of the late payments reported. 

U.S. law stipulates that for a payment to be marked as late, the creditor must ensure that each periodic statement, containing specific information, is mailed or delivered to the consumer no later than 21 days before the payment due date. 

The required information under section 1637 ( b ) includes : The outstanding balance in the account at the beginning of the statement period. 
The amount and date of each extension of credit during the period, along with a brief identification of each extension. 
The total amount credited to the account during the period. 
The amount of any finance charge added to the account during the period, itemized to show the amounts due to the application of percentage rates and any imposed as a minimum or fixed charge. 
Where one or more periodic rates may be used to compute the finance charge, each such rate, the range of balances to which it is applicable, and the corresponding nominal annual percentage rate. 
The total finance charge expressed as an annual percentage rate. 
The balance on which the finance charge was computed and a statement of how the balance was determined. 
The outstanding balance in the account at the end of the period. 
The date by which payment must be made to avoid additional finance charges. 
The address to be used by the creditor for the purpose of receiving billing inquiries from the obligor. 
A written statement warning about the implications of making only the minimum payment and repayment information related to the outstanding balance. 

Given this, I request XXXX XXXX to provide evidence that the periodic statement sent to me met the aforementioned criteria. Specifically, I am interested in confirming that the statement was sent at least 21 days before the due date and that it contained all the necessary information as mandated by section 1637 ( b ).

Additionally, I've noticed discrepancies in the reporting across the three credit bureaus. For example, XXXX lists the account status as 'derogatory ' and mentions a repossession, which is not accurate. In contrast, XXXX indicates the account as 'open '. XXXX also marks the account as 'derogatory ', but there are inconsistencies in the reported dates. Furthermore, there's a variation in the reported balance between XXXX and the other two bureaus. Below is a table detailing these discrepancies : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Field | XXXX | XXXX | XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Date Opened | XX/XX/XXXX | XX/XX/XXXX | XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Balance | {$16000.00} | {$17000.00} | {$17000.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- No. of Months ( terms ) | XXXX | XXXX | XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Last Reported | XX/XX/XXXX | XX/XX/XXXX | XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Date Last Active | XX/XX/XXXX | XX/XX/XXXX | XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Date of Last Payment | XX/XX/XXXX | XX/XX/XXXX | XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- In light of these concerns, I kindly request that you review the late payment records for my account. If you can not provide evidence supporting the late payment or if there has been an oversight, I expect the necessary corrections to be made on the credit report, including the removal of any inaccurately reported late payments. 

I trust that you will address this matter with the urgency and seriousness it warrants. I anticipate your timely response and cooperation in resolving these discrepancies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation