Consumer complaint received 2021-10-05
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
This is yet another in a long series of comedies of errors with Chase! My ATM card expired in XX/XX/2021 and I requested a new one. I was assured that the card was enroute to me ( I'm an American expatriate in XXXX, XXXX ). After quite some time -- maybe a month -- I called to report that my card had never arrived. An employee said he'd initiate another mailing ( this was on or about XXXX XXXX ). When that card arrived, I tried to use it to get money out of my local bank and it didn't work. The Chase employee had cancelled this card when sending its replacement ( by now, a replacement for a replacement ). 
This past Friday, I tried to order some books online with my Chase MileagePlus Awards VISA credit card. The card was declined. It turns out that it was reported lost, stolen, whatever! This report was not initiated by me. It was done on Chase 's end upon initiating the mailing of my replacement ATM card. I now have absolutely no plastic access to my own money and credit! I just received an email that my storage unit in the US hasn't received its payment yet ( no doubt due to Chase having cancelled my credit card sua sponte ). I have no clue what other damage Chase has done to my personal finances due to its rampant, egregious, and repeated incompetence. I am worried that the new credit card will have a new account number and that I'll have to call countless companies long-distance to set up new payments. 
When I called to complain to Chase about my card being cancelled, I was shuffled around to employees whose stories weren't consistent : first, I'd be able to keep using my current credit card until its replacement ( hopefully ) gets here -- then, I wouldn't be able to. At one point, I was on hold for 30 minutes waiting for Security ( or whatever it's called ) to come on the line. I had to call back and start the process over again. At one point, an employee remonstrated with me to " be professional '' and tone down my harsh rhetoric. My response was and is that were Chase to be professional and 1 ) send me my cards, and 2 ) not cancel my credit card, such conversations wouldn't have to take place. 
This is NOT the first time that Chase has shown its incompetence in fulfilling these simple tasks : sending me an ATM card and now, not cancelling my credit card in the process. I have sent in numerous CFPB complaints about similar simian performance on Chase 's part over the last few years. I am wondering when they will get their excreta together. 
I would respectfully suggest that the CFPB, in the vernacular, " drop the hammer '' on Chase as hard as current laws and regulations allow. I am outraged that as a taxpayer, I once had to rescue these idiots with my tax dollars because they are " too big to fail. '' I'd like to have some consideration for being too small to keep damaging all the time. I assume that my tax dollars did not go into employee training or into hiring better managers. I further suggest that action be taken to force Chase to refund those tax dollars to the US Treasury.

On a more personal level : 1 ) I want my ATM card ; 2 ) I want my credit card with its account number unchanged ; 3 ) I want # s 1 and 2 with no excuses on the part of anyone from Chase. This is possibly the most excuse-and-apology generating company I've ever dealt with and it has consistently failed to deliver the goods. Incredible. 
XXXX XXXX XXXX, XXXX. 
XXXX XXXX

Company response to consumer: Closed with non-monetary relief