Consumer complaint received 2020-12-28
Company: Paypal Holdings, Inc
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
I have a PayPal account which has a balance of {$12000.00}. PayPal put a restriction on the account due to not following the rules on the User Agreement policy. They placed a hold on my funds for 180 days beginning on XX/XX/XXXX and ending on XX/XX/XXXX. They told me the hold is in case of any refunds, disputes or chargeback from any buyers that purchased from me. The only one buyer that made any purchase from me was in XX/XX/XXXX, 270 days ago. Then they told me I created my account using a anonymizing proxy service back in XX/XX/XXXX. I had no ideal what the XXXX a anonymizing proxy service is. I had created my account at that time using my brother 's computer at his home. I needed his help to show me what PayPal was all about. 
I had no ideal what kind of internet or using any type of anonymizing proxy service he was using. I had created my account and that was it. If I had created my account using anonymizing proxy service why didn't at that time they restricted my account? Why a couple months later I was able to have my account fully verified with my social security number, adding a bank account, adding a debit card and having my address and phone number verified? Then in XX/XX/XXXX, with the approval from SBA and PayPal I had my SBA EIDL loan direct deposited into my PayPal account. Prior I had talked to SBA and she told my since I am the XXXX XXXX of my XXXX  that I was able to have it direct deposited into PayPal account as long as I can get copies of statements and receipts showing what was being paid out. Then I talked to PayPal and she said that I am able to have the loan direct deposited. She said that my account was fully verified and as long the direct deposit matches the name and social security number on the account. I had SBA and even PayPal approval for the direct deposit. So why was the direct deposit in question? If the direct deposit was in question PayPal could of had it rejected. Apparently there wasn't a problem because it deposited and I was able to make some purchases. And the purchases was business related. Office supplies, hand santizers, gloves and office equipment. Which I had all the receipts and statements sent to SBA. Then I had problems with trying to figure out how to pay bills. Trying to transfer money onto my debit card and was unable to get the PayPal debit card to pay for my bills. PayPal knew I was having problems and was trying to fix the problem. She told me try and see later in the evening to see I can send money to a family member and when they get the money have them transfer money onto their debit card and pay for the bills. It work one time to my son. It didn't work to my brother in law or sister and the money was refunded back to me. I was back and forth with PayPal trying to get the problems fix. Then my account was suspended. PayPal knew what was going on because in one of the letters it states " In Addition, we apologize for any inadequacy Ms. XXXX may have experienced when contacting PayPal 's Customer Support, and assure any inadequacies identified have been address accordingly. '' But instead they tag me of doing fraudulent activities and me out to be the bad person. My business is going down hill while PayPal have my money XXXX. I apply for the loan, had it approved, sign all the loan documents and making my monthly payments. How is this fair? I just want my money direct deposit to my bank account they have on file ending # XXXX. I do not want PayPal services. 
Then I receive an email on XX/XX/XXXX saying they are going to hold my funds XXXX more days. The placement date was put on XX/XX/XXXX. I received a letter dated XX/XX/XXXX and not anywhere in the letter states that.

Company response to consumer: Closed with explanation