Consumer complaint received 2023-12-16
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Hi my complain is with Barclay credit card. i have filed a dispute with them because i ordered a watch with XXXX and they said they have delivered my item at first i said thats not possible i was in the hospital i had a XXXX  XXXX at the time this happened. i PROVIDED THEM ALL MEDICAL RECORDS and i have explained to my credit card company i have never received the item nor did i sign for it or anthing like that. i filled this dispute XX/XX/XXXXXXXX  and i keep getting my credit when i explained to them supplied them evidence this was not me. i have also showed them a proof that the XXXX provided me a wrong XXXX  number originally and i never knew the item went out even. first they said it was delivered to me and when i called and asked to send me proof they told me the item was picked up from XXXX  facility and i have never gone to XXXX  facility i told them multiple times the company dont seemed to care about the little people like me, i have called multiple times i kept being thrown from one rep to another and the case manager called today and said they will not give my money back because the merchant filled with proof its me, when i tried to again explain it to the case manager i have never got an item i have never signed for it i send them an affidavit saying its not me. they still dont seem to care i have also showed them copies of the XXXX website that it shows wrong tracking number they just dont seem to care at all. I dont know what to do at this point when this huge balance is on me and my credit score sinked over XXXX points minimum. Please open this dispute back up again and please check with them i want my money back this is not fair to a customer when again i have never received any items from them originally and had every proof and send them everything on time as they asked. Please re open this case and please ask them to put my money back after their investigation they have send me a copy of the signed item i have also send them my signature the signatures do NOT also match. Below i have attached i was admitted to the hospital XX/XX/XXXXXXXX  and XX/XX/XXXXXXXX  they have scanned me to find the proof and after that i had my myomectomy after getting approval from the insurance. I also attached the proof that i spoke to XXXX they were supposed to put my money back because i didnt want the item to be shipped and shows on their main website this is the XXXX  number i was provided and i keep checking until this day this is the tracking on file that shows there is no tracking found. This should be plenty of info that i did not sign or pick up any items. I think they have made a mistake. also all the conversation with XXXX  i kept telling them to put my money back. Please take a look at below documentation i have also provided the credit card company because its coming up 6 months they are just not caring and they want to close this case.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation