Consumer complaint received 2020-08-06
Company: DISCOVER BANK
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I recently opened a near checking account with Discover Bank ( early XXXX ) and on XX/XX/XXXX, I immediately ACH deposited {$25.00} into it from an already established checking account ( XXXX XXXX ).  That transaction only took 2 or 3 days with funds being available. The system with XXXX XXXX to a trial ACH transaction of its own on XX/XX/XXXX for XXXX cents and that too was processed in couple days. On Friday, XX/XX/XXXX, I submitted request to ACH transfer {$920.00} from that same other account, XXXX XXXX.  Unfortunately funds are not quickly available for this transaction and a hold is put on it so funds wont be available till XXXX. When I submitted the request, the Discover system said that funds would be available in 2 days. I contacted authorities at Discover and they all are saying the process is systematic and they have no way to take the hold off. They obviously have the funds which was verified by the other bank. The specific rules for Discovery ACH tranactions indicate that they typically may take 2 to 3 days but exceptions to that related to disciplinary issues and if the account is new. That means the system may hold funds for 10 business days. I find that rule very misleading especially with it not being referenced within system itself when doing it. More so, the prior ACH transfers were complete in 2 or 3 days, how would I have known that this one would be 2 weeks. This situation is very misleading, ambiquous and unfair. 
Immediately, I would like the Federal Reserve Board to compel Discover Bank to immediately take the hold off since the situation is not clear and I have urgent bills to pay. 


Additional Discover Bank problems : As result of not having access to the funds ach transferred from an already established checking account, I decided to try and get cash advance with the new Discover credit card. The 1st thing I did was contact Discovery bank authorities regarding this transaction and I was told that XXXX XXXX and any credit union would be able to do in bank counter cash advances. I wasted the whole day pursuing this effort and ended up having to get a smaller cash advance from XXXX ATM. I did however establish that XXXX XXXX is perhaps the only bank that would do Discover over the counter cash advances. 
On Monday, XXXX, I went to XXXX XXXX after setting up appointment and basically was denied cash advance for {$1000.00}. I then immediately called Discover and they said they did not know what issue was but maybe it was security related. After waiting in line for another 15 minutes, the XXXX XXXX authority to say that XXXX only does Discovery transactions once per day so the sole one being declined because of a discovery security issue precluded me from pursuing the cash advance. I have ultimately wasted over 40 hours altogether over these unfortunate issues with the Discover card and checking account. I am now set to argue for some form of relief for all these issues. I'd like to have my Discover credit card credit limit increased to {$20000.00} as a courtesy for all of the inconvenience suffered. This seems to be more sensible than asking for money Thanks, XXXX XXXX credit card : XXXX checking acct # : XXXX XXXX XXXX XXXX XXXX ( cell )

Company response to consumer: Closed with explanation