Consumer complaint received 2022-10-13
Company: TRUIST FINANCIAL CORPORATION
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
XXXX XXXX is a XXXX company that imports food ingredients from XXXX to XXXX. 
XXXX, XXXX. has a business and commercial relation with XXXX XXXX XXXX XXXX CO XXXX, located in XXXX. XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, for six ( 6 ) years. 
Our company ( XXXX, XXXX. ) ordered XXXX XXXX XXXX XXXX XXXX  XXXX XXXX mt of soy protein which were going to be imported to XXXX. For this transaction we received email`s from ou regular broker ( XXXX XXXX ) corporate`s email address XXXX several false or forfeited instructions. 
Through XX/XX/2022 to XX/XX/2022, our company was victim in a scam crime using the XXXX  official email address of XXXX XXXX, false documents of billss with your companys name a representations, false bills of lading, and several other false documents were issued with the XXXX companys name, logo and other apparent fraudulent impersonation, including opening and managing and account under the companys name in Truist Bank, United States of America. 
XXXX claims no responsability in the scam, or having bank accounts in the United States of America. 
We have proof of the above, causing our company actual losses in the amount of US XXXX XXXX USD. 
Through the period of XX/XX/2022 and XX/XX/2022, our company received a series of emails from XXXX corporate email address in which indicated a change in the payment instructions due to a bank alert regarding XXXX hi risk country statement, reason of which our first payment to the company of US {$29000.00}, -transferred through our regular payment instruction schedule from our account bank in XXXX XXXX XXXX to XXXX XXXX XXXX XXXX returned to our account under that alleged circumstances on XX/XX/2022. 
After the amount was returned to our bank in XXXX on XX/XX/2022, we received several emails from XXXX XXXX corporate email address giving new payment instructions to our company to an american Bank account in Truist Bank. The beneficiary of such accounts is registered impersonating XXXX XXXX XXXX XXXXXXXX XXXX XXXX 
After our first payment to such account, false export/import documents were issued, but our company could not have identified them as false, until second payment was already ordered to the same account in Truist Bank XXXX 
Neither XXXX XXXX or XXXX XXXX XXXX XXXX XXXX XXXX recognize issuing any of the above emails claiming all as false due to a purpoted or eventual hack. 
At some point after demanding an explanation to the false documents issued, we received an email from XXXX XXXX corporate email, claiming a ransom in bitcoins to fix the wrong payments made to the Truist Bank accounts. No ransom was paid and no further contact was made addressing the matter. 
We also received an email from address XXXX stating " this is one of the members of the group who intercepted two payments of {$29000.00} and {$68000.00} from an invoice meant for XXXX XXXX XXXX XXXX. We were able to complete this operation with the assistance of one of your company 's insiders. I'm writing to inform you that the second payment is still intact in another bank account in the United States, despite the fact that the payment was held due to suspected fraud transfer by the bank here. 
Our bank in XXXX is trying to withdraw the transfers with its correspondant banks in the U.S.. Also we alerted Truist Bank through out a branch manager. 
Since this matter occurred through a Bank in the United States of America, and the US financial system, we are addressing an alert and complaint to the FBI as the authorities in such country.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation