Consumer complaint received 2020-12-26
Company: Paypal Holdings, Inc
State: PA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I filed a chargeback request with my bank and with paypal under the seller protection policies of paypal as we paid {$6500.00} for digital marketing services that were never delivered. Below is a full copy of our complaint. We still have not received a refund. 

XXXX XXXX XXXX XXXX Claim Summary I am extremely unhappy and frustrated with this entire process and am prepared to file followup complaints with the XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorneys General Office if need be. After putting much thought into this I have decided that it is in the best interest of my company not to move forward and hereby request a full refund for the two payment amounts of {$4000.00} and {$2500.00}. I have outlined my perspective below and reasons for taking such action. 

From the start of this project, constant excuses and delays were made as to why delays were taking place and things going on in the owners personal life. It is not my place to judge someone from what is happening in their personal life but when it comes to business it is no excuse. 

Under the projected goals section of the Scope of Work Contract the following promises have not been met. I will outline the Goal verbatim from the contract and then what work, if any, was actually completed. 

Goal # 1 As Stated : Create Customized Funnels Through Click Funnels For All Of The Brand Elements Of The Credit Connection.

Goal # 1 Result : Few funnels were created, and the ones that were created were thrown together by what looks like a first grader. The funnels are one of the most important aspects of this whole project and after seeing the initial work, I was extremely displeased. Most certainly funnels were not created for all of the services we offer as promised in this portion of the Scope of Work.

Goal # 2 : Create XXXX, XXXX, and XXXX XXXX XXXX. 

Goal # 2 Results : Business credit and credit repair ads created, no ads created for funding, credit building, or aged corporations. The ads that actually were created performed terribly and XXXX claimed it was a XXXX issue, however when I hired another company to complete this task they accomplished it easily and quickly, making no blame to XXXX. 

Goal # 3 : Create An Optimized Keyword Strategy For XXXX XXXX Goal # 3 Results : No Keyword Strategy was ever created Goal # 4 : Create Campaigns For XXXX and XXXX XXXX That Will Compel Users To Take Action Via Lead Generation and or Conversion based ads depending on materials provided by client ( webinars, videos etc ) Goal # 4 Results : Few campaigns were created, and none of them were compelling or up to industry best practices. Again, it was as if they were thrown together by a XXXX XXXX XXXX. 

Goal # 5 : Implement XXXX XXXX XXXX Goal # 5 Results : While this was completed, it was completed by us with little to no assistance from XXXX. 

Goal # 6 : Implement XXXX XXXX XXXX For Tracking Ad Conversions + XXXX XXXX. 

Goal # 6 Results : None of this was ever accomplished. 

Goal # 7 : Create & Maintain The Credit Connection Blog Goal # 7 Results : No blog was ever created nor maintained Goal # 8 : Ensure all appropriate disclosures and compliance related material are set up as applicable to each brands marketing material for each campaign.

Goal # 8 Results : None of this was ever delivered to us, as XXXX asked us to do this for whatever reason, which was outside the Scope Of Work Contract. 

This makes up the review of the goals of this project. If needed, I will more than happily breakdown the Phase 1 & 2 Elements that were not executed and delivered. 

FINALLY, an additional {$2500.00} was paid for Monthly Management Of Ads, XXXX XXXX XXXX XXXX XXXX ( Legal Review Generation, and Responses ) - {$2500.00}, however no ads were managed, no content was written, and no reputation was managed during this month. 

I do not wish to argue over this however it is VERY clear that the services delivered and the services rendered were nowhere near what was promised in the scope of work nor delivered near any level of professionalism and industry best practices that meet the verbal, written, and expressed guarantees of the seller XXXX. 

At this point, because of the delays and excuses, we have decided to seek help elsewhere and hereby demand a full refund in the amount of {$4000.00} + {$2500.00} for a total of {$6500.00} between payments. 

The transaction numbers are as follows : Transaction ID : XXXX Transaction ID : XXXX

Company response to consumer: Closed with explanation