Consumer complaint received 2023-02-19
Company: WELLS FARGO & COMPANY
State: ID
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Hello, This message is to let you know, that even though you stepped in and ruled that Wells Fargo Home Mortgage people, who were denied a loan modification, and were due money in regards to that. Wells Fargo, once again, is denying the money due, to those who were affected by their fraudulent ways. 
I contacted them. They informed me they would investigate. My case number with Wells Fargo is : XXXX. I received a letter, from them, dated XX/XX/XXXX. 
Letter signed from a XXXX XXXX They produced one letter from one of the four attorneys, that handled my mortgage from them. Where is the rest of the file? They DENIED my from getting a loan modification, and used the circumstances of my situation to their full advantage. I chose to fight, with the four attorneys I was forced to hire, to save my home. I owe way less, than what I owe on the loan. Wells Fargo knew this as well, which is why, they kept using excuses to deny me a loan modification. I filed a complaint with you in XXXX, alerting you to what was going on, so I know you have copy of this. My file, is over 3 inches thick, from letters of four different attorneys, trying to work with them. They ignored a judges decision, forced me to file bankruptcy against them. Taking away my last lifeline, which was my credit. I have documentation of EVERYTHING!!! 
Are you going to step in and monitor how they are handling repaying customers who are owed money, from being denied a loan modification? Had they worked with me, I would never have had to go though, what I did, which has caused me stress and anxiety. 
They even sent people out to my home to harass and place foreclosure notices on my door. How was this legal, when four different attorneys were trying to work on this at different times. ALL attorneys were sent the same generic letter. They did not respond to the actual letters sent, or address the questions, divorce decree. 
They clearly WANTED to get the property. 
Wells Fargo should be foreclosed on and gotten rid of as a company. 
They are crooks and always be crooks. The letter I received XXXX XXXX, backs up this analogy. One letter out of four attorneys?? Where is the rest of the file?? Where is the file that has the request for a loan modification that I was denied??

Are you going to oversee the handling of repaying the affected customers, or continue to let them get away with this? I have no doubts, as do the four attorneys I had to hire to fight to keep my home, that I am OWED money. The excessive fines placed on each payment are beyond horrible. They charged for every little thing they could. 
Please do something here. I have not uploaded the file. I can do this, copies of letters and filings will have to be scanned and put on a pdf. This can be done upon your request. You do have a complaint on file from XXXX from me regarding Wells Fargo Home Mortgage. 




Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation