Consumer complaint received 2023-07-26
Company: Specialized Loan Servicing Holdings LLC
State: NJ
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
To be clear I am XXXX XXXX XXXX During the month of XXXX of XXXX my wife and I obtained a contract to sell our house. During the process of the title search there was the discovery of an old HELOC that was attached to our Deed. 
This HELOC was discharged in XXXX during our bankruptcy, unfortunately at the same time, our Attorney, XXXX XXXX, was sent to jail for mis handling of funds and stealing clients money. 
As a matter of necessity our case was handled by XXXX XXXX 's assistant XXXX XXXX ( who was thrown in to represent us the night before ) there was supposed to be a Release of Lien produced and submitted during the proceedings that was omitted which left our paperwork with the Courts incomplete. 
Our deed shows US Bank ( USB ) as Trustee of the bankrupt XXXX HELOC and XXXX XXXX XXXX XXXX XXXXXXXX XXXX as the collector. 
After contacting US Bank as high up as XXXX XXXX, XXXX of XXXX XXXX Trust and Custody, and him advising me that they had " no interest '' in this loan and were going to issue a release of lien since they had no record of the debt. We were then told to contact the servicer, which is listed as XXXX. 
I went ahead and took XXXX XXXX 's advise and contacted XXXX in order to gather needed information, XXXX informed me that they wrote the loan off and sold it to another company XXXX XXXX XXXX XXXX XXXX, and I was to contact them directly. 
This is where the confusion begins, According to our title company XXXX is not listed on our chain of title, there is no chain of assignment to show that they have ownership of this note, thus even if we were to pay the note off with XXXX there is no way to obtain clear title because they are not listed. 
This is where the discrepancies start mounting up, since the time that we first contacted XXXX, it seems like they decided to take an interest and modify our current title through MERS as recently as XXXX XXXX to reflect that : 1 ) there was an outstanding balance of {$120000.00} on the HELOC when it was taken over, in which XXXX is listed as agreeing that principal sum was {$120000.00}, that is a false sworn statement, {$120000.00} was the HIGH LIMIT of the HELOC loan in which we never obtained before XXXX froze all the accounts prior to going out of business. 
XXXX ) there are questions from my title people as to the " possible backdating '' of these documents by the looks of the notary 's commission dates. 
XXXX ) the updated title shows no chain of assignment BUT there are now 5 different companies listed on an assignment through MERS which was not done correctly or at the time these sales and assignments were theoretically done. So now it seems like EVERYONE wants a piece of this pie. 
This lien was supposed to have been released in XXXX, we haven't made any payments on it, didn't even know it existed until this title search as preformed, it has become a total nightmare that has cost us our health, livelihood and not to mention the financial consequences, by loosing the first buyer, having to pay penalties to the current buyer if this ever gets corrected, along with loosing the house we were going to retire to out of state. 
We are being totally screwed by these banks and collection agencies. 
There is MUCH more information I can provide if needed, it is just way too much to fit in this forum.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation