Consumer complaint received 2021-01-08
Company: Lending Club Corp
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I want to start by saying that we went into a legally binding contract to purchase a home based on information we were told and confirmed verbally, multiple times, on a recorded line with Lending Club. Here is what happened, from the beginning : Due to a drastic reduction in income because of Covid, I contacted Lending Club in XXXX to ask for a deferral or reduction in payment. I was granted a 2 month reduction in payment. My wife tried multiple times to make the payment online with no luck. We received a phone call on speaker phone to ask for payment. We were giving them our card information when we were hung up on by the company. My wife then tried calling back, only to be hung up on when attempting to make the payment. When she was finally able to get through to someone to make the payment, she was told she was one day out of the grace period, and our payment agreement was now invalid, thus resulting in a 30 day late payment to my credit. She begged them not to report late, explaining the situation and that she was calling to make the payment that she had tried to several times before that date. They were unrelenting, and even though she made the FULL payment ( not the reduced amount of the payment agreement ), they still reported it as 30 days late. We are now in a position where we are having to sell our home because of the continued loss of income. Without having the 30 day late payment removed from my credit, we can not get loan approval. Because of what we were promised by Lending Club, again this was app confirmed multiple times by my wife on a recorded line, we went into contract on a smaller, cheaper home. We are now at risk of losing that home because of the dishonesty of Lending Club. We have asked for copies of our recorded calls, to which weve been told thats against company policy. We have done everything theyve asked, including submitting letters to the Consumer Advocacy department via email, make follow up calls for the current status, submit a second letter to the Consumer advocacy department. It was XX/XX/XXXX when we were told they would remove the late payment and we would receive something from consumeradvocacy@lendingclub.com to confirm what we were told. We were told we would receive that no later than Monday XX/XX/XXXX. We received nothing. My wife called on XX/XX/XXXX for a status update. She was told to call back if nothing received by XXXX XXXX  PST that day. She called back and again no update. We have since called back multiple times only to be told something different each time. Sometimes were told its still under review. Sometimes were told it wont be removed. Weve asked multiple times to be called by a manager. Though they claim theyve called me 10 times, I have not one missed call. I asked for the dates and times they called me and they said that information is not available. We are getting the runaround each and every time we call, and now it has come down to the wire and we need this issue resolved so we dont lose the home were in contract on.

Company response to consumer: Closed with explanation