Consumer complaint received 2022-03-01
Company: Commonwealth Financial Systems, Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Commonwealth Financial contacted me by phone and mail to collect on a debt I never agreed or contracted to pay.The calls were harassing, aggressive and very threatening. I explained to them when they called I never agreed or contracted to pay on this debt and I know this debt has to be a mistake because this debt is a medical bill and I've always had medical coverage. My medical coverage covers all my hospital/clinical visits. I've never been told at any visit that after my visit I would owe anyone a debt. I proceeded to ask the rep who the original creditor was and she stated she didn't know who the company was, where they were located just I needed to pay the bill. I then asked the rep if this is your client and your stating this is a valid debt owed to you or your client how come she couldn't give me simple information of the original creditor who name is XXXX XXXX. she said she didn't need to know any of that. I then asked her did she do her due diligence as a data furninshing company to make sure this debt was even mines before they proceeded to send inaccurate information to the 3 main credit Reporting agencies. I started to ask her questions from over to phone tp try and validate that this debt belonged to me and she stated because this was a medical bill she doesn't need to show me any potential signed agreements between me and the original creditor nor did she have any information to validate this debt. After she stated that I told the rep I wanted to speak to a supervisor. I asked the supervisor to cease collection on this account and remove it from my consumers report because there is no way this is a valid debt that belongs to me, specially since they couldn't give me any information about who I first owed this debt to and since they couldn't give me and answer as to why they are furnishing inaccurate accurate information to the 3 main credit reporting agencies. She stated she wouldn't and she could see the account was already in dispute status and she didn't care she would keep calling to collect on this deb. I disagreed with the rep and told her I would be sending them a debt validation letter to validate this debt actually belonged to me since I never contracted to pay on this debt. Common Wealth Financial continued to call, harass and threaten me over this debt. After non stop harassing calls I sent in a debt validation letter in didn't receive a response. I sent a debt validation letter to CommonWealthFinancial and they never responded to the letter. Common Wealth Financial started to report negative and defaming information on my credit report as XX/XX/2022. Since they have never supplied me with sufficient information in order to validate this debt, I know this debt is not mines and this debt account was not handled accurately. I don't not feel like my account was handled with accuracy and/or integrity. Therefore, with respect, I am challenging the accuracy and integrity of this information. 12 CFR 1022.41states ( a ) Accuracy means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer correctly : 1 ) Reflects the terms of and liability for the account or other relationship ; ( 2 ) Reflects the consumer 's performance and other conduct with respect to the account or other relationship ; and ( 3 ) Identifies the appropriate consumer. 12 CFR 1022.41 ( d ) also states Integrity means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer : ( 1 ) Is substantiated by the furnisher 's records at the time it is furnished ; ( 2 ) Is furnished in a form and manner that is designed to minimize the likelihood that the information may be incorrectly reflected in a consumer report ; and ( 3 ) Includes the information in the furnisher 's possession about the account or other relationship that the Bureau has : ( i ) Determined that the absence of which would likely be materially misleading in evaluating a consumer 's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. Due to the number of inaccuracies within this account which I have highlighted in the image below in the attachment section I know this debt is a mistake and shows this account was not handled with accuracy or integrity. As you can see in the highlighted image this account furnished by CommonWealth Financial has inaccurate date opened, last reported date and last active date. Please remove this account from my consumers report. Due to the inaccuracies of this account I have been denied loans I would have been approved for had this account been handled with accuracy and integrity. This has caused me sleepless nights, stress and really bad XXXX. Going forward all accounts should be handled wit accuracy and integrity as 12 CFR 1022.41 ( a ) ( d ) states.I would like to see CommonWealth FInancial reasonable policies and procedures concerning the accuracy and integrity of the furnished information on my credit report. I would like to see if those policies and procedures are furnished in a form and manner that is designed to minimize the likelihood that the information may be incorrectly reflected in a consumer report.

Company response to consumer: Closed with explanation