Consumer complaint received 2022-08-25
Company: DISCOVER BANK
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX. I used Discover Bank to send from my savings account {$10000.00} from my saving to a family member to buy a small land using a domestic wire transfer, according to Discover the money was going to be received by the beneficiary on XX/XX/XXXX. but the money was never received. I called Discovery asking for the money, they told me the money had been sent, so we reached to XXXX XXXX the Beneficiarys bank to check. XXXX XXXX said they had not received anything ; they didnt even have a tracking number or signal of it. I called Discover Bank again, and they told they had no idea where the money was. Escalating to supervisor manager they told me a bank they used to do the transfer in New York had the money and there was no way to communicate with them by phone, just through emails or internal communications, they asked me to wait 5 business days in order to get a resolution. 5 days later after not receiving a call back, I called again and they said they had not yet received an answer. They said they would send another communication and asked me to wait 3 to 5 more days ... after this time I called again and they said they didn't have a response, a manager promised to call me the next day to keep me updated, and she never did. In order to save time, I called many more times and they kept telling me the same thing ; 1 ) they didnt know where the money was, 2 ) second time they said the bank they use to do internal transfer had the money, 3 ) the Federal Reserve had the money and they couldnt do anything to help me because they were investigating. I asked for a phone number or a case number to contact the federal reserve in order to ask for my money and they told me there was no way to communicate with them, so they didnt provide me a number or a case number. I was transferred to a XXXX XXXX  supervisor who was rude to me and insisted the FEDERAL RESERVE WAS HOLDING MY MONEY. I told him I needed to know when I was going to have my money back and he said he didnt know, I told him I hadnt received any communication requesting evidence or information from the government and he told me in a rude and intimidating way ; DO YOU KNOW WE ARE RECORDING EVERITHING YOU ARE SAYING I said I know, and Im fine with that. So its been a month now and they are still telling me the FEDERAL RESERVE HAS MY MONEY. Today I found the customer service phone number for the federal reserve and a representative from the federal reserve told me there is no way the Federal Reserve can hold money for individuals ( personal accounts ), that they only act like a route or way to transit. The FEDERAL RESERVE transferred me to Consumer Financial Protection Bureau ( CFPB ) a U.S. government agency to make a complaint against discover, and this is why Im writing this today. I am frustrated, mad, sick, tired and worried about this situation. It is a month now and still having no money, they make me lose the property land we would like to buy and now I need to pay my mortgage and I have to borrow money to pay. I asked the XXXX XXXX  supervisor manager for credit to my account the {$10000.00} but he said NO BECAUSE WE DO NOT HAVE YOUR MONEY, THE BANK WE USE IN NEW YORK TO DO THE TRANSFER HAS IT. And I said, I did not do the business with the bank you us I am doing business with you, so as a bank you have to respond. 
I NEED MY MONEY BACK. YOU ARE VERY RICH YOU ARE A BANK YOU HAVE MILLIONS. I HAVE TO WORK SOMETIMES 2 JOBS IN ORDER TO LIVE AND PAY MY MORTGAGE, BILLS AND FEED MY FAMILY. FEDERAL RESERVE AGENT SUGESTED TO GET LEGAL HELP INVOLVE. BUT I DO NOT HAVE MONEY TO PAY THEM.

Company response to consumer: Closed with explanation