Consumer complaint received 2023-01-31
Company: Guild Mortgage Company LLC
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I have tried to make payment arrangements with the company and make a payment with my debit card as the account was flagged for certified funds only, however a debit card is cash funds the company also states if you are owing for 3 payments they will not accept a payment from you which causes further default as well as further hardships, I didnt use the 18 months of covid forbearance however they have stated it was exhausted and will no longer allow a further forbearance.

I am trying to make payments, for a loan that is owing for two months and will be due for XXXX in XXXX. 

The company policy to only allow a payment and a half is putting further hardship on borrowers not allowing forcing them into a possible Foreclosure, This is unfair tactics to the borrower is is a set up for failure. 

Also not accepting debit card and only requiring certified funds from XXXX XXXX causing more fees to be paid as well as having to leave work to to banks withdraw then go to another location to make a XXXX XXXX, then you have to go back and call in the payment numbers, all well trying to get the time off of work to do this, why when a debit card is cash funds already available in the account and can provide the same day payment as a XXXX XXXX. 

A foreclosure in the state of California is started when the loan payment has exceeds 4 total payments past due not two months, they have stated to me that i am in the process of foreclosure and the loan is currently showing due for XXXX, and XXXX, and with them refusing to take my debit card payment today will now show due for XXXX, XXXX and XXXX, which technically is still not even 90 days past due until XX/XX/XXXX. 

I am trying to make a payment with them and actually two payments in XXXX, and they will only accept a payment in a half on the XXXX when i am trying to give them 1 debit card payment today and another one on XX/XX/XXXX. They have stated if i do not make a western union payment today on XXXX first they will only accept a payment and a half? how is this helping a borrower who is willing to make a payment and try to get caught up this is causing further hardships on the borrowers trying make payments towards the past due amounts. I have been asking to allow a payment to be made as well as another payment to be made a few days later why is this not acceptable? They are stating that i would only be allowed to make a payment in a half for the net 4 months to get it caught up? I have asked for other assistance information to be mailed to me if any, however they advised they can only send out if I want to apply for the assistance now. I dont want to get further behind, and them not accepting a payment and forcing a payment in a half as well and not accepting a full payment towards the account that is not a full 90 days behind is unfair lending practices. I am desperately trying to make two payments and unfortunately the way they will accept this is if i make two payments of two and a half payments in that month. I just want to make a payment now and another one on XXXX of XXXX and unfortunately with a debit card it is not acceptable. This practice is putting further hardships on borrowers who are desperately trying to make payments and get caught up on loans that have been affective by the XXXX pandemic. I can lose my home by them forcing these tactics which is unfair lending practices. Any other lender would take the full payment on the loans if they are not a full 90 days or more behind. I dont understand this method of collections, Please help a concerned borrower tyring to not lose our home.

Company response to consumer: Closed with explanation