Consumer complaint received 2020-04-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
On XX/XX/XXXX, my debit card inside my wallet alongside my phone was stolen at the gym when I went in for workouts. Since I had to be at work, I informed the manager of the gym to keep eyes on the camera. I later called the bank with a different phone, but because I could not speak with an agent to file a claim, I blocked the card. On Monday XX/XX/XXXX, I finally called the bank before I realized a transaction of {$2500.00} which I did not approve of. I filled a claim, and later on XX/XX/XXXX I was issued a credit for the amount. On XX/XX/XXXX, the credit put in my account, without no notification, or interest to inform me, my account was overdrawn because the credit issued to me earlier was reversed. After calling the Bank of America to find out what happened, the agent on a recorded line kept saying they would not disclose the reasons why. To my understanding about the Federal Trade Commission bureau says that no Bank institute is allowed to let a consumer pay more than {$50.00} of an unauthorized transaction which after settlement, the consumer maybe asked to pay fees. My case was different, not only that the bank at first found my claim to be true before changing their minds, they made me pay the {$2500.00} back. On XX/XX/XXXX, I delivered the Bank a letter of Demand, explaining to my own knowledge, stating that I did not authorize, or know of these said transactions. I reopened the claim on XX/XX/XXXX, but I waited for more than the time needed for the claim to be resolved. 
I am offended and I was treated like trash, like a thief for wanting my money back from the bank. I said so because, no valid reason was explained to me why the credit was reversed. I was only told that logically, I planned this. Sir, Bank fraud is no joke, credit score is no joke ; I would never plan to get money back from the bank through fraud, All I want is justice, and more proof and evidence to this false accusations from the bank. The bank was also very secretive on the investigation, not letting me know of anything to be specific. I was told by an agent on XX/XX/XXXX, Miss XXXX, that I would get my money back. Why would she say that if I was at the wrong? Later after waiting two weeks longer than the time required, I called again to persuade them. On XX/XX/XXXX, the final result was that No money paid. Why? I was not told, I called and called and called, but the agents will say, we can not say why. Please don't let the bank treat me this way ; I have XXXX XXXX XXXX  cases in my family, one being critical. I am begging that another institute look into this, the Bank refused me financial aid to help support my family because my account was on a negative ; even though it was a claim I filled. The Bank of America is a heartless bank that cares only about money, since I struggled on my own to pay them back, I want, my money back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief