Consumer complaint received 2022-03-10
Company: PNC Bank N.A.
State: SC
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
his has been going on for some months PNC has alloweed me to lose over {$2500.00} in disputes that they failed to even attempt to retrieve my assets. I returned items back to XXXX with Pnc approval they would retieve my funds if XXXX does not cooperate. But they have have used every opportunity they could to give me excuses as to why they didnt even attempt to get my money back. I have faxed the documents to their claims department which has cost me {$2.00} per fax over {$100.00} in fax that they seem to claim they never receive. The XXXX for Pnc XXXX XXXX XXXX had me email all 20 documents to her 2 months ago and she stated she would email them to the correct department, and she stated she emailed them to that department a month later, in which each time I call and speak with a CSR they state or a letter is sent to me stating she has not sent over that information. But I done my job 2 months ago by retrieiving the information they needed and all I ever got from PNC was excuses 120 days later when the claim should be complete I receive letters stating either " I need to talk to the merchant directly '' or " my claim is now to late to be filed '' in which when i filed the claim that wasnt an issue now after they have wasted 120 days pointing the finger at one another these 2 departments are getting a check for nothing cause they aint worth a dime of my money, and I have to write agencies to attempt to get you to mediate a situation not knowing if XXXX WILL waste my time and money just as the bank has by hold times, agents transferring me to wrong departments, and agents deliberatley hanging on me after being on extensive hold times ... not giving a care in the world to the customer. i have XXXX claims PNC will not help me get my money back on and what kind of bank says in their policy that a temp credit will be given if the claim will go over 10 days a temporary credit will be issued, but it never happens they will then turn around and send out letter since it going ove the 10 daya temp credit will not be issued that was the reason chose PnC for situatons like this and they go against thier own policy.. XXXX XXXX claims XXXX stole my money and they got their item back closed my account and did not refund my bank card I have sent the tracking number the information abou each return but PNC refuses XXXX dispute it with them they act like XXXX owns them and I dont know what to do when a my bank does not abide by thier own policy from the no temporary credit after 10 days to after having a dispute for 120 days they turn around and tell me I need to contact the merchant or they say its now to late for them to get my money but they allowed the claim to get filed for those 120 plus days ... .I need my money because when my check goes into that account they get my money before me funding them and when i need help im now the enemy no Im tired of the lies and I need either them to pay what was taken from me or they need to be fined and sued, cause im tired of them using me taking advantange of me and allowing XXXX to they acting as if they are they are working not to help their customers more than they show they are trying to help us ... claims they say I need to contact the merchant after they allowed me to dipute them for 120 days all were XXXX last XXXX digits XXXX each XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, all these claims were items that were returned to XXXX and they would not refund my bank account XXXX kept my items and my money problaby converted to their money/gift card then pay pnc not to dispute it ... XXXX.thats they way it looks attached will be proof XXXX did not refund me and they kept my returns closed my account, and resold my returns I want my money they owe either Pnc or XXXX... but if it is XXXXnsurance on my money then they need to send refund my accound..

Company response to consumer: Closed with explanation