Consumer complaint received 2021-02-04
Company: Diversified Adjustment Service, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Customer Information : XXXX XXXX Daytime Phone : XXXX E-mail : XXXX The details of this matter are as follows : Complaint Involves : Service Issues Customers Statement of the Problem : I was a loyal customer with XXXX XXXX since XXXX and in XXXX XXXX my service stopped working in my home coverage area. I purchased XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX ) spot device and Leased a XXXX XXXX ( XXXX XXXX XXXX XXXXXXXX XXXX ). I already previously had a XXXX XXXX XXXX phone in XXXX that had coverage issues in my home service area. I had hoped the new devices would receive service at home. The devices would not connect at home 80 % of the time or have several dropped calls, missed and delayed voicemails and no data connectivity. In XXXX XXXX XX/XX/XXXX, XX/XX/XXXX I called XXXX  to cancel my account with XXXX  as my devices were not working.Technical services department to troubleshoot the issue and took the devices into the sprint store. XXXX store found no issues with the devices and suggested ending the account if have no service at home. Technical services indicated they would notate my account their findings and informed me to Cancel my account with their Retention department and explain that may have a dead zones in my home.XXXX  indicated I would not be held responsible for additional charges when terminating my account. XXXX continued to keep my account open and sent me a XXXX XXXX XXXX XXXX in an attempt to prevent me from terminating my services. Neither equipment resolved my issues and I continued to pay and request to terminate my services in XXXX I spoke with a supervisor in Financial services my account terminated and assured me that I would not be responsible for any termination charges due to my service issues. I returned all of XXXX Equipment and established services with XXXX. In XX/XX/XXXX XXXX began to attempts to unlawfully bill my credit card accounts for random amounts that I did not authorize. I am disputing the Amount due of XXXX XXXX  is seeking. 

Complaint Background : Product/Service : Unlimited Freedom Plan and Mobile Broadband Plan Purchase Date : XX/XX/XXXX Problem Occurred : XX/XX/XXXX Model : XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXXXXXX XXXX Account Number : XXXX Talked to Company : XX/XX/XXXX Name of Salesperson : XXXX XXXX Price : {$810.00} Disputed Amount : {$1200.00} Desired Settlement : I would like a Supervisor to contact me to resolve this issue and XXXX out the account balance with XXXX. I want sprint to explain why I continued to be charged for an account with no service in my home service area? I want sprint to end all Collections on this account. I want the unauthorized attempts to charge my credit card for various amounts to be investigated. 
2. Amount of credit/refund requested, if any : XXXX I terminated my XXXX services due to unresolved network connectivity issues and disputed XXXX attempts to withdraw funds from his bank account to satisfy the disputed final XXXX account balance. I requested that XXXX remove those disputed charges and cease all further collection activity. 

My decision to terminate services, were based on an 18-month equipment lease agreement when he activated one of his new devices on XX/XX/XXXX, and that he accepted a 24-month installment billing purchase agreement on XX/XX/XXXX, when he activated a new device for another line of service on his account. None of those devices worked at my physical address where I live. I explained this to XXXX Technical Services, Retention and Executive Services. XXXX Technical services advised me to terminate my services as they were not able to resolve the Dead zones in my house with XXXX Service. Because I terminated XXXX services on XX/XX/XXXX, prior to the satisfaction of thE agreements, XXXX accelerated the unpaid pay-off balances of his purchase agreements and added charges plus applicable lease early cancellation and Device Purchase Option charges associated with his device lease to his closed XXXX account, pursuant to the terms of those agreements. As a result, my account was closed with a balance due of {$1300.00}. 

I returned all equipment and was made false promises to purchase equipment that does not work at my home. I was a 14 year loyal XXXX XXXX customer. 

I want a XXXX balance for this account and any negative information removed from my Credit reports. 

XXXX sent a letter stating they attempted to contact me and they did not. I contacted sprint today to inquire where they are with this issue and they told me the person handling the account no longer works for XXXX XXXX. and he left no notes on the account. XXXX in XXXX Executive Services told me this information today after wasting 1 hour on the phone with her in dept Executive & Regulatory Services department at XXXX, ext. XXXX.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation