Consumer complaint received 2021-06-18
Company: Experian Information Solutions Inc.
State: UT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In a previous complaint I transposed XXXX  and Experian. Experian refuses to remove the information. XXXX  and XXXX  both removed the information. 

All three -- Experian, XXXX, XXXX  -- were reporting XXXX XXXX information that XXXX XXXX was fraudulently reporting to them. I made payments on one student loan account at XXXX XXXX. In XX/XX/2019 I asked XXXX XXXX to place the account in deferment because the student was still in school. They verbally agreed, sent me a notice on their " secure email '' portal that they could do so on my EFS  account but would need to speak to others if I wanted any assistance on credit card payments. I did not need assistance with the credit cards and did nothing along that line. One dirty little secret is that XXXX sets up additional student loans under the same account but with " sub-account '' numbers. I made payments via the top level account. I checked my account in XXXX and the account appeared to be properly deferred and not requiring payments. Suddenly in XXXX XXXXtwo_ delinquent accounts showed up on my credit reports, both from XXXX. One account showed " pays as agreed '' in XXXX then 30-days-late in XXXX. The other account showed " pays as agreed '' in XXXX then __60-days-late__ in XXXX. I immediately called XXXX, paid everything they said was owed, and they indicated they would remove the reported delinquencies. They never did. And their " secure email '' is apparently no longer in the system and does not show up in my " secure email '' portal any more. 1. It is IMPOSSIBLE in this universe for an account to go from " pays as agreed '' to 60-days-late in a single month. This alone is FRAUD. 2. XXXX XXXX buries the fact that even though you have one main account number, and make payments on that one main account number, that all of the " sub-accounts '' are reported individually. This is also FRAUD because it is like a credit card company claiming that each transaction is a separate " account ''. I had two student loan TRANSACTIONS with XXXX. They were paid under ONE ACCOUNT NUMBER. But reported as two accounts? And then, the one account on which I was paying goes from " pays as agreed '' to *BOTH* 30-days-late *AND* 60-days-late??? FRAUD. I talked to XXXX XXXX MANY times to attempt to resolve but they refused to remove the fraudulently reported information. I disputed multiple times with all three reporting agencies. But their online dispute forms make it very difficult to explain precisely WHY the information is wrong, so it kept coming back onto my reports. I finally submitted disputes via the " other '' reason that allowed me to enter an explanation. XXXX  removed the information. And it has stayed off. XXXX  removed the information. And it has stayed off. Experian REFUSES TO REMOVE THE INFORMATION. It is ALSO an impossibility in this universe that XXXX XXXX allowed XXXX  and XXXX to remove the fraudulent information but told Experian to keep it. MORE FRAUD.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation