Consumer complaint received 2023-03-03
Company: Coinbase, Inc.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Confusing or missing disclosures

Complaint:
Respectful Sir/Madam, I would like to lodge a complaint regards toXXXX  XXXX ( Coinbase Customer Complaint Officer ) and Coinbase Support Officer. In the past 6 months, my Coinbase wallet account was Wiped Out, Clean all my savings and everything XXXXBTC Bitcoin. When I tried to reach their support centre for Coinbase Wallet email sent 26 times started from XXXX XX/XX/XXXX to XXXX XX/XX/XXXX only the computer whichis responding to us and no human being wants to talk to us as below 1st email sent. I'm Very disappointed with the way they have handled my case and therefore I would like to lodge a complaint with you attaching here with all the details evidences and the snapshots and the video of what has happened and I hope that you would be able to help me recover back my Bitcoin and bring to Justice whoever who have made. I am also attaching here, the chronology of the complains I have lodged and finally reach to Coinbase Complaints the ticket numbers Customer Complaint Department Formal Case # XXXX issued on XXXX XX/XX/XXXX and Customer Support Department Case # XXXX issued on XXXX XX/XX/XXXX. 

I had been email Evidences total 4 times Manipulate Full Settlement by highlighted for Internal Coinbase Manipulate Transaction including Live video and External 1 time requested by Coinbase Support Officer import to XXXX BTC XXXX, No Reply from investigation Including Manipulate my Balance of Bitcoin BTC 3 times by Stolen my Coinbase Wallet Balance XXXX.Below email Evidences was sent to XXXX XXXX Coinbase Customer Complaint Officer and Coinbase Support Officer : External Coinbase requested by Coinbase Support Officer import to XXXX XXXX XXXX dated : 1 ) XXXX XX/XX/XXXX Internal Coinbase wallet account 4 times Manipulate Transaction Full Settlements dated : 1 ) XXXX XX/XX/XXXX ( Snapshots ) 2 ) XXXX XX/XX/XXXX ( Snapshots ) 3 ) XXXX XX/XX/XXXX ( Learn Live Screen Video. Snapshots and Live Video ) 4 ) XXXX XX/XX/XXXX ( Snapshots and Live Video ) Here are my Coinbase Wallet Manipulate transaction - 4 Settlements Manipulate Transaction Settlement 1 ) XXXX XX/XX/XXXX 2 ) XXXX XX/XX/XXXX 3 ) XXXX XX/XX/XXXX 4 ) XXXX XX/XX/XXXX -- -- -- - Original message -- -- -- -- From : XXXX XXXX XXXX XXXX Date : Fri, XXXX XX/XX/XXXX, XXXX am To : Coinbase XXXX Cc : XXXX XXXX XXXX XXXX XXXX Subject : Re : [ Reply ] Case # XXXX Manipulate data the Settlement transaction - XXXX Settlements. Today XXXX XX/XX/XXXX Manipulate Transaction Settlement again. Total Manipulate Transaction Settlement are 4 Settlements -Batch 5 Dear XXXX Coinbase Complaint Support Officer, As mentioned " Coinbase CANT manipulate the transaction. '' by Coinbase Support Officer.

My Coinbase Customer Wallet account in Coinbase Global Listed Company Can Manipulate Transaction Settlement 4 times after Listed in XXXX XXXX XX/XX/XXXX. This is Very Serious, None ethical Business practice can happened to Coinbase Customer. Coinbase is Not Safe to All User across countries. 

Understood Global Listed Manipulate Transaction need to get approved by Authorize Management Level. No Authorize approved Can Manipulate Transaction in Coinbase Anytime. It's Unbelievable. 

Coinbase CAN Manipulate my Coinbase Wallet account Transaction Settlement Anytime including Summary Balance and Stolen my account XXXX. 

After BTC stolen on XXXX XX/XX/XXXX My Original Settlement On XXXX XX/XX/XXXX Settlement as per attached. Email and attachments Sent. 

On XXXX XX/XX/XXXX Page 1 to 34 1st transaction XXXX XX/XX/XXXX Receive XXXX XXXX 2nd transaction XXXX XX/XX/XXXX Receive XXXX XXXX ... XXXX XXXX XX/XX/XXXX Last transaction Send XXXX After Reported Stolen XXXX and " Wipe off, Clean No BTC word '' more than 1 week Settlement, 1st transation No BTC. 
On XXXX XX/XX/XXXX Manipulate Transaction Settlement vs On XXXX XX/XX/XXXX Same day, Same Month Same Year Some Matches and Some Not Matches and Balance in Minus BTC as per attached ( This Big Issue ) Manipulate Transaction Settlement 1 on XXXX XX/XX/XXXX. Email and attachments Sent. 
XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 1st transaction XXXX XX/XX/XXXX Transaction Receive BCH bitcoi... XXXX " No Receive BTC XXXX '' XXXX XX/XX/XXXX 2nd Transaction Send XXXX Last transaction XXXX XX/XX/XXXX Send XXXX On XXXX XX/XX/XXXX Manipulate Transaction Settlement again. Reported Mainpulate Transaction Settlement to Coinbase Support XXXX refer to emails 1 ) XXXX XX/XX/XXXX 2 ) XXXX XX/XX/XXXX 3 ) XXXX XX/XX/XXXX Total 3 times No Reply. 

Manipulate Another the transaction on XXXX XX/XX/XXXX after 1st Reported on XXXX XX/XX/XXXX No Reply Manipulate Transaction Settlement 2 on XXXX XX/XX/XXXX as per attached XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 3 ) Replace Receive BCH on XX/XX/XXXX to Send XXXX 4 ) Replace Receive BCH bitcoi ... 682p on XX/XX/XXXX to Send XXXX 5 ) Add in Insert Receive XX/XX/XXXX XXXX On XXXX XX/XX/XXXX Formal Received email sent want to closed my case and reopen back. 
Manipulate Another Transaction Settlement on XXXX XX/XX/XXXX. 

Manipulate Transaction Settlement 3 on XXXX XX/XX/XXXX as per attached XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 3 ) On XX/XX/XXXX Swap Down Send XXXX and Swap Up Send XXXX transactions to match of Time Transaction after Manipulate on XXXX XX/XX/XXXX Transaction Settlement by Replace Receive BCH on XX/XX/XXXX to Send XXXX 1st transaction 7th XX/XX/XXXX Transaction Receive BCH bitcoi... XXXX " No Receive BTC XXXX '' XXXX XX/XX/XXXX 2nd Transaction Send XXXX Last transaction XXXX XX/XX/XXXX Send XXXX On XXXX XX/XX/XXXX after email Coinbase XXXX Complaint Officer Manipulate Another Transaction again. 

Manipulate XXXX XXXX 4 on XXXX XX/XX/XXXX as per attached. 
XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 3 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 4 ) By Replace back Receive BCH bitcoi ... 682p on XX/XX/XXXX to Send XXXX XXXX XXXX XX/XX/XXXX Transaction back. 
5 ) Others please refer to Coinbase my wallet transaction as per attached. 

1st transaction XXXX XX/XX/XXXX XXXX XXXX BCH bitcoi... XXXX " No Receive XXXX XXXX '' XXXX XX/XX/XXXX 2nd Transaction ( Change ) Receive BCH bitcoin..whxd Last transaction XXXX XX/XX/XXXX Send XXXX How many times Coinbase plan to Manipulate Transaction Settlements Please Reply Thanks & Best Regards, XXXX XXXX XXXX XXXX XXXX Total 4 batches Internal Manipulate Coinbase Transaction Settlements Total 5 Manipulate Transaction Settlements.Email sent No Reply on XXXX XX/XX/XXXX On my Summary wallet account although Manipulate Transaction Settlements 5 times, it didn't reflect on my Summary wallet account as it wasStolen by Wipe Out, Clean and No BTC word. On XXXX XX/XX/XXXX 1st Manipulate Settlement and Summary wallet account it was show '' Wallet 1 '' on top taken snapshot on XXXX XX/XX/XXXX, XXXX XX/XX/XXXX and XXXX XX/XX/XXXX. It should be Coinbase Stolen by # # # Move My XXXX Balance to Another wallet or Staking my Bitcoin Out # # # for your further action. 

Total Manipulate Balance 3 times.Email sent No Reply on XXXX XX/XX/XXXX. 

Attached herewith Coinbase Support Officer replied email on XXXX XX/XX/XXXX my Coinbase showing BTC balance last XXXX is that transaction synced showing the XXXX balance but the following in which it was failed to sync and requested to import to external xPub for that BTC wallet another External BTC wallet.. 
I replied Coinbase Global is Listed Company is available in 100+ countries approved by SEC still can happened to Coinbase System. Before Listed on XXXX XX/XX/XXXX it might happened to Ethererum. Now is XXXX was Listed at XXXX 2 years. SEC will not approved Coinbase this system Listed at XXXX. This email No Reply from Coinbase Support Officer. 
For your information I didn't import to require External x-Pub as per requested by Coinbase Support Officer after almost 6 months. 

Coinbase Global Inc ( COIN ) Internal Management totally not assist me keep on Manipulate Transaction and Balance cover '' Stolen Objective '' of my Coinbase wallet account XXXX balance. 

Email of the complaints All Evidences was sent started last email from XXXX XX/XX/XXXX and XXXX XX/XX/XXXX by highlighted for Internal Manipulate Transaction Settlement and Manipulate Transaction Balance proof of Evidences NO REPLY from XXXX XXXX Coinbase Support Officer and Coinbase Support Officer. I am more than willing to provide you with more details should you require. I hope you can assist me in recovering my lost of XXXX Bitcoin as those are my life savings my retirement fund and Coinbase is not even close to assisting me at all keep on " Manipulate Transaction 5 times Internal Coinbase Transaction Settlement and Stolen my Coinbase wallet account Balance by Wipe Off, Clean No BTC word on my Summary wallet account. 
Coinbase Global Inc ( COIN ) was approved by SEC to be Listed in XXXX after examination and Audited accounting Financial Settlement 8K and Super 8-K was Correct. My Coinbase wallet transaction on XXXX XX/XX/XXXX Transaction Settlement Minus Blockchain Transaction after Listed in XXXX is Correct and Internal 4 Manipulate Transaction Settlements all after XXXX Listed was Correct including my balance of XXXX is Correct. 
Here are my Coinbase wallet account was stolen BTC details as below : On XXXX XX/XX/XXXX XXXX Bitcoin XXXX Ethereum XXXX XXXX XXXX Livepeer Token XXXX Withdrawn XXXX with transactions on XXXX XX/XX/XXXX. Last transaction on XXXX XX/XX/XXXX. 
Please find " Live Video '' after SEC approved Coinbase Listed in XXXX on XXXX XX/XX/XXXX onwards all transactions correct. 

On XXXX XX/XX/XXXX XXXX Bitcoin XXXXBTC XXXX  XXXX XXXX XXXX XXXX Ethereum XXXX No Withdrawn On XXXX XX/XX/XXXX XXXX Discover my account BTC was stolen No withdrawn No transaction Bitcoin XXXXBTC XXXX XXXX XXXX XXXX XXXX Ethereum XXXX On XXXX XX/XX/XXXX Informed Immediately Coinbase Help Centre reply by Coinbase Assistant many many times asking for help help. Please find on XXXX XX/XX/XXXX and XXXX XX/XX/XXXX some conversation as per attached. Info : Now my Coinbase Help Centre not allow see previous conversation under loading previous conversation as per attached Live Video. My BTC was stolen in between during this period was reported disappeared at all. 

No withdrawn. " BTC Wipe Out, Clean, No BTC word ''. This is big issue. 

On XXXX XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX XXXX Ethereum XXXX I confirmed my Coinbase wallet account was stolen XXXXBTC No withdrawn No transaction. Others coin XPR, LPT, ETH remain unchanged. 

Highly Appreciate look into in seriously and investigation my case, please take action against Coinbase whoever involve made it. PleaseHelp Help Help me to bring to Justice. 

Information : Below is 1st email to Coinbase on XXXX XX/XX/XXXX for your reference. Total email 26 times No Reply till managed know filled to Coinbase Complaint on XXXX XX/XX/XXXX issued ticket from Coinbase Complaint Department Case # XXXX Fwd : My Coinbase Wallet Bitcoin XXXXBTC disappeared without any Transaction XXXX XXXX XXXX Wed, XXXX XX/XX/XXXX, XXXX tohelp, support, bcc : me Dear Helpdesk support team, I want to fill in the Report My Coinbase walletBTC balance of 4.0717BTCsuddenlyREDUCED on XXXX XX/XX/XXXX at XXXX to 1.609BTC. 
After text to Support Coinbase Assistantopened totally DISAPPEARED NO ASSET APPEAR for BTCin my wallet holding no balance at all WITHOUT any Transaction in my wallet.My last transaction was XXXX XXXX XXXXper attached print screen screenshot PROOF. 

XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX Coin Bitcoin XXXX XXXX BTC Ethereum XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Filling report to Support Coinbase Assistant after saw BTC REDUCED XXXXBTC was under auto reply as myself really Panic this Asset BTC is keep for my retirement fund in TRUSTED Coinbase Wallet which isListed Company in XXXX a Public Listed Company I am believe Coinbase wallet are TRUSTED & RELIAABLE & SECURE SYSTEM.How come the system can be Reducing itself ... Keep on text support Coinbase assistant help help and text why system didn't withdraw BTC disappear, I want attached print screenshot to proof can not attached in system, No transaction shown, request need to talk to human & etc... 

On XXXX XX/XX/XXXX XXXX : Wrote to Coinbase Assistant again.

Message : Am being request & request need help help talk to human lost of BTC nobody come to solve it ... as listed company client facing disappear BTC without transaction is very big issue.. if nobody can help me I will go direct to Coinbase company public to resolve it.. No choice.. This BTC is my saving for retirement is Very very important to me.. 
On wallet transaction in my wallet as XXXX XX/XX/XXXX per attached print screen screenshot PROOF including excel worksheet workout balance. 
Here is Summary from XX/XX/XXXX to XX/XX/XXXX transaction. 
Coinbase My Wallet Year : XXXX XX/XX/XXXX to XXXX XX/XX/XXXX Crypto Bitcoin BTC Ethereum XXXX XXXX XXXX XXXX Receive XXXX XXXX XXXX XXXX XXXX Send XXXX XXXX Balance XXXX XXXX XXXX XXXX XXXX Remarks : Please refer to all the print screen PROOF as per attached. 


Below are the details : Year XXXX My wallet details withdrawn & transaction : On XXXX XX/XX/XXXX, I want to open XXXX XXXX XXXX XXXX to do trading US XXXX XXXX stocks. I need USDXXXX  to open an account. The XXXX XXXX XXXX is allowed to accept Ethereum to join. My Wallet Balance on XXXX XX/XX/XXXX at XXXX as per attached print screen screenshot PROOF. 
Join XXXX XXXX XXXX XXXX EthereumTransactionon XXXX XX/XX/XXXX XXXX XXXX 1st transaction at XXXX : XXXXETH 2nd transaction at XXXX 1 ETH After transfer My Wallet Balance on XXXX XX/XX/XXXX XXXX as per attached print screen screenshot PROOF. 
Summary Crypto XXXX XX/XX/XXXX XXXX XXXX XXXX Asset Balance as per attached Coin Bitcoin XXXX XXXX BTC Ethereum XXXX XXXX XXXX ETH XPR XXXX XXXX XPR XXXX XXXX  XXXX XXXX LPT An Etheal Promo XXXX XXXX HEALP Understood from XXXX XXXX XXXX Department if you join ETH you allow withdrawn ETH. If you join using XXXX XXXX you are allowed to withdraw directly to your bank account. Decide withdrawnETH & keep only XXXXBTC as Asset in my wallet. 
XXXX XXXX 1st transaction at XXXX : XXXXETH 2nd transaction at XXXX XXXX ETH 3rd transaction at XXXX XXXXETH After transfer My Wallet Balance on XXXX XX/XX/XXXX as per attached print screen screenshot PROOF. 
Crypto XXXX XX/XX/XXXX Asset Transfer XXXX XXXX Asset Balance as per attached Transfer XXXX XXXX Asset Balance as per attached Coin Bitcoin XXXX XXXX XXXX BTC EthereumXXXX XXXX XXXX ETH XPR XXXX XXXX XXXX XPR XXXX XXXXXXXX XXXX XXXX LPT An Etheal PromoXXXX XXXX XXXX HEALP Delayed Email to Coinbase : I've become Bad sick amongst 1 week plus.. I amXXXX years oldcannot work anymore. Thinking this BTC keeps it as Retirement saving asset. 
I did call many many times Coinbase Customer service call centre reverted only to US customers. Request me to write an email.. 
This few days slight recovery a bit starting write an email and print out support documentations I Started to write a report on XXXX XX/XX/XXXX and found that my wallet transaction Change forBitcoin and Ethereum except XPR & XXXX remain unchanged.. 
Bitcoin and Ethereum negative ... How come system change Coinbase Wallet System Change on XXXX XX/XX/XXXX Transaction on BTC & ETH Year : XXXX XX/XX/XXXX to XXXX XX/XX/XXXX Crypto Bitcoin BTC Ethereum ETH XPR XXXX XXXX Receive XXXX XXXX XXXX XXXX XXXX Send XXXX XXXX Balance XXXX XXXX XXXX XXXX XXXX I want my wallet back Bitcoin XXXXBTC. 
Hope to hear from CoinbaseGlobal Inc ASAP to Recovery my wallet of Bitcoin XXXXBTC. 

Thank you. 

Sincerely, XXXX XXXX XXXX XXXX Contact : XXXX ( XXXX )

Company response to consumer: Closed with monetary relief