Consumer complaint received 2023-06-23
Company: JPMORGAN CHASE & CO.
State: VA
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX XXXX VA XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau Subject : Complaint against Chase Bank Branch Manager XXXX XXXX and Private Client Manager I am writing to file a formal complaint against Chase Bank Branch Manager XXXX XXXX and Private Client Manager XXXX XXXX regarding their deceptive and unethical practices while handling my Chase Private Client bank account. Their actions have not only violated my trust but have also raised serious concerns about the integrity of Chase Bank as an institution. 

On XX/XX/XXXX, I visited the Chase Bank branch located at XXXX XXXX XXXX XXXX, Washington XXXX DC XXXX, where XXXX XXXX and XXXX XXXX assisted me in opening a Chase Private Client bank account. During the account opening process, they made an explicit promise that I would receive a {$1000.00} bonus if I deposited a minimum of {$150000.00} into the account. This offer was a significant factor in my decision to choose Chase Bank as my banking partner. 

However, it has come to my attention that the aforementioned promise was nothing more than a ploy to deceive and mislead customers. Once I fulfilled the requirements and deposited the specified amount, I approached XXXX XXXX and XXXX XXXX to claim the promised bonus. To my shock and dismay, they outright denied any knowledge of such an offer and dismissed my concerns as baseless. 

Their predatory and fraudulent tactic, aimed at enticing customers with false incentives, is both reprehensible and criminal in nature. It is my strong belief that such behavior should not be tolerated within the banking industry, and appropriate actions should be taken against those responsible for perpetrating these deceptive practices. 

I kindly request that the government authorities conduct a thorough investigation into the actions of XXXX XXXX and XXXX XXXX. I urge you to take the following steps : Revoke their Money Branch Lender License : Given their deliberate disregard for ethical standards and their violation of customer trust, it is imperative that their licensing to operate as bank officials be revoked immediately. 

Prosecute XXXX XXXX and XXXX XXXX : Their actions constitute fraud, deception, and a breach of consumer rights. I respectfully request that legal action be taken against them to ensure accountability and prevent similar incidents in the future. 

Conduct a comprehensive review of Chase Bank 's practices : This incident raises serious concerns about the overall integrity and transparency of Chase Bank. I urge the authorities to initiate a thorough examination of the bank 's policies, training protocols, and customer service practices to prevent further harm to unsuspecting clients. 

I appreciate your attention to this matter and the swift action you take in addressing these grave concerns. As a consumer, I believe it is our collective responsibility to safeguard the rights and interests of individuals against such predatory behavior. 

Please keep me informed about the progress of the investigation and any steps taken in response to this complaint. I look forward to a resolution that not only rectifies the damages caused but also ensures that similar incidents are prevented in the future. 

Thank you for your time and attention. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation