Consumer complaint received 2020-12-04
Company: AES/PHEAA
State: NY
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
1 ) My complaint pertains to the gross negligence done to me by the PUBLIC SERVICE Loan FORGIVENESS DEPARTMENT, U.S. DEPARTMENT OF EDUCATION. 
2 ) I, XXXX XXXX, am filing this complain against the PSLF Department 's gross negligence of losing my certified PSLF form by my former Employer, the XXXX XXXX XXXX XXXX ; the PSLF Department never NOTIFYING ME up to date, either by mail, or email. 
3 ) More disappointedly, the phone associates at the PSLF Department were involved of deceiving, stating that my PSLF form was in a processing state, while they knew that my PSLF form was lost and never processed. 
4 ) I learned today ( XX/XX/XXXX ), by XXXX, a XXXX XXXXhone associate, employee 's number XXXX, that SIX WEEKS AFTER the U.S. Department employee received and signed my Certified XXXX  Form under 'PHEAA XXXX  with the date XX/XX/XXXX, PSLF Department can not find my form, certified by the XXXX XXXX XXXX XXXX [ XXXX ] ( from XX/XX/XXXX to XX/XX/XXXX ). 
5 ) During the month of XX/XX/XXXX I called the FedLoan Servicing at ( XXXX ) XXXX XXXX TIMES. 
6 ) Three PSLF phone associates lied to me, assuring me that my XXXX  certified form was in process ; I should receive the approval/disproval status of my form up to 10 business days. 
7 ) Twice I was ASKED HOW DID I SEND MY FORM! I stated I mailed the form with the XXXX  Certified receipt no. XXXX. I asked the associates why this is important. Just to learn that PSLF Department has lost my form. 
7.Below are the details : a ) I am accepted and eligible for the Public Service Loan Forgiveness Program ( U.S. Dept . of Education ). 
b ) Every year, I mail my PSLF Employment Certification Form in the Paper format to U.S. Dept. of Education, FedLoan Servicing XXXX XXXX, XXXX, PA XXXX XXXX. 
c ) My forms were signed and certified by my School District XXXX XXXX XXXX or the XXXX XXXX XXXX XXXX. I left the XXXX XXXX XXXX XXXX on XX/XX/XXXX, after 14 years of working for them ; I begun to work as a XXXX with my new, now current employer XXXX XXXX XXXX XXXX fro XX/XX/XXXX to PRESENT. I AM CONTINUING TO WORK FOR A PUBLIC EMPLOYER, XXXX XXXX XXXX. 
d ) On XX/XX/XXXX, I mailed to the U.S. Department of Education two ( 2 ) PSLF forms. 
e ) The First form was signed and certified by the H.R. Director XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, New York for the period of XX/XX/XXXX until XX/XX/XXXX ( my former employer ). 
f ) The Second PSLF Form was signed by the H.R clerk XXXX XXXX, from XXXX XXXX XXXX XXXX, XXXX, New York ( my present XXXX XXXX XXXX/employer ) g ) The PSLF Department rejected my first PSLF form from the XXXX, stated two different things : * it does not have the title of the XXXX XXXX XXXX ; ** I did not submit the third page with the signature h ) The PSLF Department accepted my certified form by my present employer XXXX XXXX XXXX XXXX, XXXX, New York, and credit my PSLF for this employer only. 
i ) On XX/XX/XXXX at XXXX XXXX. I mailed ANOTHER CERTIFIED PSLF FORM by the XXXX XXXX XXXX XXXX 's XXXX XXXX XXXX XXXX XXXX, his title stated, his signature and contact phone clearly written/signed on XX/XX/XXXX. 
j ) PSFL Department received my form on XX/XX/XXXX k ) Today, XX/XX/XXXX, I called the FedLoan Servicing. XXXX, the phone associate, told me she can not locate my XXXX  PSLF certified form. XXXX ADVISED ME TO ONCE MORE MAIL OR FAX THE SAME FORM TO THE PSLF DEPARTMENT. IT WAS LOST. 
l ) THIS IS UNACCEPTABLE! The PSLF does not want to recognize my certified employment with the XXXX XXXX XXXX XXXX from XXXX to XX/XX/XXXX! 
m ) This must be fixed immediately. I should not be spending money for certified mail every month, while irresponsible employee of the PSLF Department purposely and negligently are losing important records!

Company response to consumer: Closed with non-monetary relief