Consumer complaint received 2021-08-02
Company: FIFTH THIRD FINANCIAL CORPORATION
State: ND
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Dear Sir or Madam : On XX/XX/XXXX, the Complainant had received an email alert message from XXXX XXXXXXXX XXXX XXXX, XXXX XXXX  XXXX which had stated : Your credit score changed on XX/XX/XXXX and is now within a new score band. 

New Credit Score Band : FAIR Previous Credit Score Band : VERY_GOOD. See Exhibit A. 

In which, the XXXX XXXX  XXXX file XXXX Score had decreased by ways of XXXX ( XXXX ) points from XXXX XXXX and XXXX ( XXXX ) points dated on XX/XX/XXXX, to XXXX XXXX and XXXX ( XXXX ) points dated on XX/XX/XXXX, in less than XXXX ( XXXX ) days without Equifax adding any new revolving, mortgage, or installment debts accounts, as a legitimate reason for the Complainants XXXX  credit file XXXX Score to had decreased by way of XXXX ( XXXX ) points. See Exhibit B. And, on XX/XX/XXXX, the Complainant had made an online purchase, in the amount of XXXX dollars and fifty-four cents ( {$19.00} ) using her second ( 2nd ) Fifth Third Banks secure credit card ending in the account number, XXXX, as the payment instrument. See Exhibit C. Also, the Complainant had paid off her Fifth Third bank secure credit card ending in the account number, XXXX debt, in the amount of XXXX dollars and XXXX cents ( {$19.00} ) dated on XX/XX/XXXX, that was paid before the Fifth Third Bank requested payment due date on XX/XX/XXXX which is stated onto the Complainant new Fifth Third Banks statement cycle dated from XX/XX/XXXX to XX/XX/XXXX, before the Fifth Third Bank could have determined the Complainant payment was a late payment ; in order to decreased her XXXX  credit file XXXX Score from XXXX XXXX and XXXX ( XXXX ) points to XXXX XXXX and XXXX ( XXXX ) points should have not affected the Complainants XXXX  credit file XXXX Score of XXXX XXXX and XXXX ( XXXX ) points. See Exhibit D. As a result, the second ( 2nd ) Complainants Fifth Third bank secure credit card ending in the account number, XXXX is the replacement card for which, an assailant who is unknown to the Complainant had made negligent, false and misrepresentation call statement to the Complainants Fifth Third Bank, lost and stolen telephone automated prompt messages system or to the Fifth Third Banks Disputes Resolution Department, telephone representative for which the assailant had unlawfully cancelled the Complainant first ( 1st ) Fifth Third Bank secured credit card ending in the account number, XXXX dated on XX/XX/XXXX without the Complainant lawful authority. See Exhibit E. Therefore, the Complainant is very concern about her XXXX  credit file XXXX Score of XXXX XXXX and XXXX ( XXXX ) points dated on XX/XX/XXXX, which had greatly and considerably decreased by ways of XXXX ( XXXX ) points : 1. without any new revolving, mortgage, or installment debts accounts being added to her XXXX  credit file account with a legitimate explanation ; and 2. after, the Complainant had paid off her Fifth Third bank secure credit card ending in the account number, XXXX debt dated on XX/XX/XXXX, from her new XXXX XXXX XXXX statement cycle dated from XX/XX/XXXX, to XX/XX/XXXX, and, the payment due date is on or before XX/XX/XXXX, should have not affected the Complainants XXXX  credit file XXXX XXXX and XXXX ( XXXX ) points XXXX Score. 

Furthermore, XXXX  should have not economically disadvantaged and disproportionately affected or effected the Complainants XXXX  credit file XXXX Score, and the Complainant is questioning now, her XXXX  credit file XXXX XXXX determination threshold calculation rate procedures which is inconspicuously decreased the Complainants XXXX  XXXX Score by ways of XXXX ( XXXX ) points in a reduction credit without any legitimate explanations. And, Equifax should have programmatically coded and mathematically calculated the Complainants XXXX  credit file XXXX Score without any human manually adjusted interferences towards correctly calculating the Complainants XXXX  credit file XXXX Score. In conjunction with the Complainant is also questioning the XXXX XXXX XXXX ( IT ) noncompliance application for calculating the Complainants XXXX  credit file XXXX score calculations instead of the manual human input XXXX score calculations practices in accordance to the Fair Credit Reporting Act ( FCRA ) contained in the Consumer Credit Protection Act of 1968 ( CCPA ) such as, the Truth in Lending Act ( TILA ) and, the Fair Debt Collection Practices Act ( FDCPA ) are as follows : Title 15 U.S.C. 1681c ( relating to the Requirements Relating to Information Contained in Consumer Report, Title 15 U.S.C. 1681g ( c ) ( relating to the Summary of Rights to Obtain and Dispute Information in the Consumer Reports and to Obtain Credit Scores ), Title 15 U.S.C. 1681g ( f ) ( relating to the Disclosure of Credit Scores ), Title 15 U.S.C. 1681g ( g ) ( relating to the Disclosure of Credit Scores by Certain Mortgage Lenders ), Title 15 U.S.C. 1981 ( i ) ( relating to the Procedure in the Case of Disputed Accuracy ) and Title 12 C.F.R. 1022.72 ( relating to the General Requirements for Risk-Based Pricing Notices ). 

The Complainant had analyzed, her Equifax credit file XXXX Score points and she had determined, learned and experienced from this second ( 2nd ) written complaint either XXXX  or Fifth Third Bank has/had incorrectly calculated and reported the Complainant High Credit ( H/C ) limit purchased amount of the XXXX dollars and XXXX cents ( {$19.00} ) divided by the Credit Limit ( C/L ) which is incorrectly calculated and reported by either XXXX  or Fifth Third Bank, as the C/L amount of the XXXX dollars and XXXX cents ( {$19.00} ). And, the XXXX amount divided by the C/L amount is equal to XXXX XXXX percent XXXX 100 % ) of the Complainants XXXX  credit file XXXX Score that has maximized her threshold credit utilizations ; in order to become greatly and considerably decreased by ways of seventy-eight ( XXXX XXXX points. Instead of the correct C/L amount of the XXXX XXXX dollars ( {$300.00} ) which should have been calculated and posted, as the Complainants XXXX  credit file XXXX Score mathematical denominator due from either XXXX  or Fifth Third Bank who [ m ] had knowingly and willfully participated and acted into a said negligent, false, or misrepresentation statements for incorrectly calculating and reporting the Complainants Equifax credit file XXXX Score miscalculations. And, the Complainant C/L amount has/had been incorrectly calculated and reported into her XXXX  credit file XXXX Score account that seems to be unlawfully well-masked into the Equifax database system which is inconspicuously appeared or shown, as the correct XXXX Score calculation into the Complainants XXXX  credit file account when it is not the correct XXXX Score calculations ( See Exhibit B and F ) ; in violations of the Summary of Rights to Obtain and Dispute Information in the Consumer Reports and to Obtain Credit Scores, Title 15 U.S.C. 1681g ( c ) and, the Disclosure of Credit Scores, Title 15 U.S.C. 1681g ( f ), and, the Procedure in the Case of Disputed Accuracy, Title 15 U.S.C. 1981 ( i ), and the General Requirements for Risk-Based Pricing Notices, Title 12 C.F.R. 1022.72. And, as a result of either XXXX  or Fifth Third Bank inconspicuously miscalculated of the Complainants XXXX  credit file XXXX score C/L in the amount of XXXX dollars and XXXX cents ( {$19.00} ) are as follows : XXXX  XXXX Score Incorrect Mathematical Calculation High Credit ( H/C ) {$19.00} divided by Credit Limit ( C/L ) {$19.00} Equifaxs XXXX Score Percentage 1.00 % If either XXXX  or Fifth Third Bank had calculated and reported the Complainants Equifax credit file XXXX Score correctly than the Complainants XXXX  H/C limit purchased in the amount of XXXX dollars and XXXX cents ( {$19.00} ) divided by the C/L which is the Complainants Fifth Third bank secure credit card ending in the account number, XXXX, credit limit in the amount of XXXX XXXX dollars ( {$300.00} ) should have been calculated and posted, as her Equifax credit file XXXX Score equal to XXXX percent ( 7 % ) which is below the XXXX percent ( 30 % ) threshold required by XXXX XXXX XXXX, XXXX in accordance to the General Requirements for Risk-Based Pricing Notices, Title XXXX C.F.R. XXXX that should have increased the Complainants Equifax credit file XXXX Score are as follows : XXXX XXXX XXXX XXXX Mathematical Calculation High Credit ( H/C ) {$19.00} divided by Credit Limit ( C/L ) {$300.00} XXXX XXXX XXXX XXXX 0.07 % Now, the question remains unclear is, what happen to the Complainants XXXX  credit file XXXX Score, if the Complainant paid off her Fifth Third bank secure credit card ending in the account number, XXXX to a XXXX balance? And, does that means, the XXXX XXXX XXXX, XXXX or Fifth Third Bank has the lawful authorities or rights to decrease the Complainants XXXX  credit file XXXX Score by way of XXXX ( XXXX ) points by reason of the Complainant paying off her Fifth Third bank secure credit card ending in the account number, XXXX account? Even though, the Complainants Fifth Third bank secure credit card ending in the account number, XXXX remains open or, either XXXX  or Fifth Third Bank has/had made negligent, false and misrepresentation statements for reporting the Complainant XXXX  credit file revolving account, as close when her Fifth Third bank secure credit card ending in the account number, XXXX account is not close. And, this is another reason why, the Complainants XXXX  credit file XXXX Score is intentionally miscalculated and decreased by ways of XXXX ( XXXX ) points without proof or evidence from either Equifax or Fifth Third Banks Disputes Resolution Department who [ m ] should have provided a legitimate explanation.

In addition, the Complainant can not retrieve her Equifax free weekly annual credit report online from the website annualcreditreport.com. After, the Complainant had entered of all her correct Personal Identifiable Information ( PII ) onto the XXXX website than she will receive an error message. And, on XX/XX/XXXX, the Complainant had uploaded into her XXXX  account within her online dispute, copies of the Complainant actual identification documents such as, her North Dakota Real ID driver license and XXXX XXXX XXXX, as proof or evidence of her identity. Therefore, the Complainant should not have to provide, any copies of her actual identification documents, again. After, the Complainant had ready submitted those actual identification copies within her XXXX  credit file account dispute online dated on XX/XX/XXXX. See Exhibit G.

Company response to consumer: Closed with non-monetary relief