Consumer complaint received 2023-01-09
Company: WELLS FARGO & COMPANY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I write to plea for a full investigation of illegal foreclosure, stolen property and financial ruin conducted by Wells Fargo, the US Treasury and US & VA Attorneys General. With the passage of time, crimes are laid bare and I seek justice and restitution for acts that have caused grievous harm and irrevocable damage. 
It was well past the sub-prime foreclosure era ( XXXX ), when the housing market crashed and banks were mandated by HUD to modify home loans ( HAMP ). Well Fargo seized the opportunity to routinely deny modification applications in order to prolong inflated payments with homes like mine which could be deemed completely paid for as house value was under-water in terms of market value. ( XXXX ). 
CFPB ( Consumer Financial Protection Bureau ) has some but not all the records of my attempts to modify my loan. Wells Fargo first dismissed my application on the grounds that I was studying overseas, secondly and thirdly that they were missing documents. {>= $1,000,000} is the amount Wells Fargo received in HAMP application fees from the US Treasury between XX/XX/XXXX XX/XX/XXXX. It is clear that Wells Fargo benefited greatly from modification denials as they were paid by the US Treasury circa {$1200.00} per application. During XXXX and XXXX, I was never able to gain a point of contact within the mortgage arm of Wells Fargo and upon reflection, my only mistake was to refinance with this criminal institution in XXXX. I was duped by a local settlement attorney who is also guilty of aiding and abetting the theft of my home and $ XXXX equity. I switched mortgage lenders in late XXXX to lock into a fixed rate. Original loan ( XXXX ) was for $ XXXX, purchased with {$82000.00} and circa $ XXXX XXXX  XXXX installed during XXXX. ( See Equity Report ) In XXXX, I reported the modification denials to the federal and state Attorney Generals which Wells Fargo responded with a letter loaded with false statements regarding my HAMP process. I contemplated Bankruptcy Court to possibly avert the loss of my home and the use of my retirement savings. I sought legal advice from DC and VA attorneys, to no avail. I dismissed the bankruptcy option when I witnessed local judges routinely ruling in favour of the banks in other foreclosure cases. 
I recall a complacent attitude in the aftermath of thousands of sub-prime foreclosures, circa XXXX. I contemplated a short sale which would have resulted in a tremendous financial loss and I had no resources for legal assistance to file suit against Wells Fargo. My beloved home, which I acquired after thirty years of saving, was seized by the local sheriff in XX/XX/XXXX and sold at auction in XXXX ; unsure of the auction sale price but this is a matter of public record in XXXX XXXX, VA. 
Further evidence of mortgage/foreclosure abuse is reflected from the numerous fines imposed by the Department of Justice in civil court on several big banks, across XXXX states totalling {>= $1,000,000}. ( XXXX ). FBI may also wish to investigate XXXX XXXX public disclosure ( XXXX ) of circa XXXX computer-glitch victims of modification denials and illegal foreclosures, XXXX XXXX. 
I received a small payment from the National Settlement scheme which did not cover moving or storage costs. Most of my belongings were left behind and I have faced homelessness and poverty ever since. Employment has been sporadic and difficult to obtain in my 50s and now 60s. I rely on government and charitable assistance in the XXXX where I have dual citizenship. Loss of my home has had devastating effects for me and my family. 
Some of the criminal players have been reprimanded. XXXX XXXX XXXX  XXXX ) was fined by the XXXX $ XXXX in XXXX of XXXX and eternally barred from working in the banking industry. ( Note : His compensation when leaving Wells Fargo in XXXX was $ XXXX ) XXXX XXXX, Head of the Board has had no reprimands. XXXX XXXX, Chairwoman, US House Committee for Financial Services has been asked on several occasions to investigate modification denials and illegal foreclosures post sub-prime era, XXXX and beyond. No investigations have occurred. XXXX XXXX recently called upon regulators to hold Wells Fargo to account for a myriad of abusive crimes, i.e. fake-fraudulent accounts, bad practice, anti-consumer behaviour and housing discrimination. XXXX XXXX XXXX, XX/XX/XXXX. 
Just recently ( XX/XX/XXXX ) Wells Fargo has been fined by the CFPB $ XXXX in a civil suit ( with only $ XXXX designated for modification denials and illegal foreclosures ). A full investigation would unearth a true number of illegal foreclosure victims and possibly a larger penalty. 
A full investigation into modification denials, US government incentives paid for multiple HAMP applications and illegal foreclosures of de-valued properties would undeniably reveal financial crimes of the greatest magnitude. Thank you in advance for your investigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation