Consumer complaint received 2023-06-05
Company: FIFTH THIRD FINANCIAL CORPORATION
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
To clarify with what is going on, fifth third bank and I have never had any past issues I think they are a great company to get a loan through every time I call, everyone is super nice and professional. Back in XXXX of XXXX I called to make my monthly payment on my boat loan like I do every month. I requested after I made my payment to have automatic payments set up like I used to have with them until XX/XX/2023 came they for some reason told me I had to re set up my automatic payments which requires a 3rd party to have to get involved to help with that, the day they told me this I didn't have a spare 15-20 mins to re set up the payments. It started to become an inconvenience calling each month as I am a XXXX  in 2 different states with 2 different businesses with over 40 employees to keep calling fifth third banking to make my monthly boat payment, I have everything automatically pulled from my account for this reason with such a busy schedule every day. Fifth third bank gave me the third parties number when I made my payment in XXXX to set up my automatic payments. I spoke with the third party that day after I made my payment everything I thought went perfectly fine being set back up on automatic payments with fifth third banking. Little that I knew I was very wrong, there must have been some miscommunication with the third party and me. After getting back into town from being out of state for my little brother 's XXXX XXXX XXXX and multiple weeks of recovery in the hospital spent with him, I come home to my main residence of XXXXXXXX XXXX XXXX XXXX XXXX XXXX CA I checked the mail and had multiple late letters sent for my boat loan Friday evening XX/XX/2023 approx XXXX XXXX. Very confused seeing the letters I have received from fifth third banking thinking I was put back on to automatic payments. I told myself let 's call fifth third banking first thing Saturday morning XX/XX/2023 and see what happened. I fell asleep and woke up with a XXXX XXXX update saying I have missed a payment to fifth third banking and my credit score was hit XXXX points. I instantly tried to call every number that is linked to fifth third bank it was of course the weekend and no one answered any calls. Which brings me to today XX/XX/XXXX Monday XXXX I called the second they opened and of course paid the payment of XXXX and even this month XXXX. They told me there was nothing they can do on their side to help me with " the missed payment '' issue which is now why I am here writing this. I am a very stand up, honest guy all I want is to pay my payments on time and go on with my life. Its already a hard time to be alive on everyone in this world I work so hard to be a good American citizen, pay my taxes and be a nice person to everybody each and every day. I'm hoping whoever gets to make this decision can see my side and see there was honest miscommunication on the third parties ' side or my side. I pray you guys make the right decision I haven't been able to sleep, eat, or even want to talk to anyone since seeing my credit score drop like XXXX points that Saturday morning it's been eating me alive, please please help me fix this. Thank you for taking your time to hear me out hope you have a blessed day!

Company response to consumer: Closed with explanation