Consumer complaint received 2021-03-22
Company: National Credit Systems,Inc.
State: NE
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
My daughter who attended XXXX University in XXXX, NE lost her job due to covid19, was attending college via online classes only and attempted to relinquish the apartment lease she signed for months. Explaining to them that she is unable to maintain the lease and continue to pay the rent when she moved home to XXXX, NE and was not in XXXX for any reason. She paid rent from XXXX until XXXX of XXXX despite not living in the apartment. We communicated to The XXXX XXXX employees numerous times that she needed help to relinquish the apartment/lease. The apartment employees are young adults with no manager available to further communicate my complaints to although I was told the regional XXXX would speak to me, that never happened. We attempted to find another person to move into her apartment and take the lease over. Anyone can sign a lease at The XXXX XXXX, they are not student only housing. We posted the apartment on XXXX 's student housing page and lists, on multiple social media sites. We had a couple of male students that were willing to take the lease over but were told the person had to be female. 
A leasing agent for the view called my daughter early in XXXX XXXX saying that they were able to find someone to take over her apartment. We drove to XXXX, cleaned the apartment and turned in all of her keys. 
She has not had access to this apartment since mid XXXX of XXXX. 
The leasing agent took possession of her keys and did not have us sign anything or take any further action. At this point we thought we had relinquished the lease. 
The view contacted us a few weeks later stating the applicant did not move in and we were responsible for the rent. 
This was extremely unprofessional and continued to be stressful to manage. 
I co-signed for my daughter. 
The view apartments have had another occupant in her apartment since XXXX. 
I obtained legal counsel to manage this account but National Credit Systems has reported the collection to the credit bureaus for {$5300.00} despite me disputing this account and amount owed. My daughter is graduating from XXXX on XX/XX/XXXX but the amount owed includes rent through XXXX of XXXX. 
My legal counsel is XXXX XXXX with XXXXXXXX XXXX XXXXXXXX in XXXX, XXXX XXXX XXXX XXXX. 
XXXX, NE XXXX. 
This firm has not had been successful with The XXXX XXXX or National Credit Systems returning requested communication. Furthermore both companies have reported to my credit while I am actively disputing this action. 
The XXXX XXXX in XXXX, NE is owned by a company out of Florida for which we have had difficulty attaining further information. 
I have worked tirelessly over the past few years to pay off my debt with the hopes of purchasing a home to now be faced with this collection added to my report. 
I am not sure what else to do but I will take all legal action to fight this unethical collection. I am a XXXX and XXXX XXXX at The XXXXXXXX XXXX XXXXXXXX in XXXX, NE. as well as a single parent struggling over the past year! 
Please help! 
XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation