Consumer complaint received 2023-03-13
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
The Following 3 Case No. I submitted to the CFPB, all regarding the same issue with Wells Fargo. 
Consumer Financial Protection Bureau, case number : XXXX Consumer Financial Protection Bureau , case number : XXXX Consumer Financial Protection Bureau , case number : XXXX As I have stated in my previous 3 complaints, I have tried to file a Fraud Claim numerous times with Wells Fargo 's Fraud Department. Finally, on XX/XX/2023, I was able to file the complaint for fraud except now Wells Fargo is stating they have no record of the claim. So here is the complaint and if XXXX XXXX, Executive Office Case Specialist in the XXXX Complaints Management Office, wants to take the time and actually read the complaint and respond accordingly and not the way in which she thinks she should then we can move to the next step. I have tangible evidence regarding this claim for Fraud that I submitted on XX/XX/2023, and XXXX XXXX wants to state as she has in the last 3 complaints then I will have no other choice but to take legal action against XXXX XXXX in the XXXX Complaints Management Office, XXXX in the Fraud Department, both for not doing their jobs and Wells Fargo for allowing Fraud to take place and not willing to take the necessary action that should be taken by law. 

On XX/XX/2023, at approximately XXXXXXXX XXXX at the Branch located XXXX XXXX XXXX, XXXX, CT, I met with a Senior Premier Banker that works for Wells Fargo and I sat in the Sr. Bankers office and filed the Fraud Claim with XXXX in the Fraud Department . I was at the Branch for over 2 hours and I finally had to leave as I had another appointment. XXXX was asked and she confirmed that she would be emailing me the Case number for the Fraud Claim, but it was taking her a bit longer because she had to manually enter the checks that I provided to her as Fraud. 

XXXX XXXX, who has responded to my 3 complaints submitted to the CFPB has not answered the complaints and although she stated that I have not reported new information, she is wrong. XXXX XXXX, just like Wells Fargo are both trying to waste time and not answer the complaint. The call was recorded that I had with XXXX in the Fraud Department at Wells Fargo as it was stated to me at the beginning of the call placed in the Wells Fargo Branch in XXXX, CT with the Sr. Banker sitting in the same office with me and both of us spoke with XXXX in the Fraud Department at Wells Fargo on XX/XX/2023. Why is the claim not filed and why do I not have a Case Number for the Fraud Claim I submitted to XXXX in the Fraud Department? Is it possible that XXXX XXXX is also trying to brush this complaint under the carpet? I am not going to stop filing complaints with the CFPB till Wells Fargo accepts responsibility and owns up to the fact that on XX/XX/2023, from approximately XXXXXXXX XXXX till around XXXX XXXX, I was on the phone and provided XXXX in the Fraud Dept. with all the checks that I believed to be Fraud. I have a long-running track record of all the correspondence I have made with representatives at Wells Fargo and I am prepared to take this matter to the next level if, in fact, XXXX XXXX does not look into this matter as she is supposed to do. I have spoken with the Branch Manager XXXX XXXX, and the Senior Premier Banker, in the XXXX, CT Wells Fargo Branch, on Friday, XX/XX/2023, when I drove to the location to speak with them in person regarding the issue with Wells Fargo Fraud Department not having any claim on file. Both bank representatives were very shocked and are assisting me with this matter as well as the District Manager who the Branch Manager is going to get involved with to help find out what can be done. What happened to the Fraud Claim I filed?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation