Consumer complaint received 2021-04-27
Company: Amsher Collection Services, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/2021, I learned there was a fraudulent collection against me on my credit report. I then proceeded to check my credit report for further details about the fraudulent collection against me. From this information on my credit report, I learned that the collection was from XXXX XXXX and was sent to AmSher Collection Agency. The credit report listed that the amount sent to collections was {$120.00} ( XXXX XXXX XXXX dollars and XXXX cents ), which is equivalent to an equipment fee if not returned. 

I then called XXXX XXXX ( hereinafter XXXX ) and AmSher continuously on XX/XX/2021 and also XX/XX/2021. On XX/XX/2021, XXXX told me that the account in question was closed three years ago and that the collection was invalid and erroneously sent to AmSher Collections Agency. XXXX clarified that there is no balance on the closed account and that the equipment was in fact returned timely with no fees to be charged. Despite repeated attempts to contact AmSher to tell them I owe nothing and get an account number for the collections that was filed against me, AmSher refused to provide an account number and failed to verify my personal information every time I called. 

They were extremely defensive and said they could not provide an account number ; however, XXXX told me that as a collection agency, they must provide me the account number in dispute. Also, I emphasize I received NO WRITTEN INFORMATION or NOTICES or otherwise from either Charter or AmSher. Seeing it on XXXX XXXX was the only way I would have known about this fraudulent collection filed against me. 

The little personal information that AmSher did provide was incorrect with an incorrect date of birth and a street address that was partially incorrect. AmSher kept badgering me for my social security number, name, and date of birth. I refused to give them my social security number because like I told them, XXXX told me that AmSher does not need my social security number to verify the fraudulent collections filed against me.

This has led me to believe that AmSher is a fraudulent company who scams people, as they will not clear my account ( of which I owe {$0.00}!!, XXXX dollars! ). Additionally, they repeatedly request personal information that is unnecessary to resolve the dispute. They also failed to confirm the personal information they had on file and refused to give me the account number. 

XXXX refused to give me any documentation because they said my account is too old. However, multiple times on the phone, they confirmed that I owe nothing and the balance is {$0.00} ( XXXX dollars ) on that account and that the collections should have never been filed against me in the first place, of which this collection is an error and fraudulent. 

I have reached out and filed a dispute with the credit agency bureau involved as this is fraud and this collection agency company should be reported. 

Please help me to resolve this dispute, clear my name, and clear this collection debt balance owed on my credit report.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation