Consumer complaint received 2023-09-06
Company: PNC Bank N.A.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I bought a complaint against PNC I believe on XX/XX/XXXX concerning my account that had been hacked XXXX and XXXX up to {$10000.00} that have been stolen out of my account the cup the bank gave me XXXX {$50.00} worth of credit for the funds that was stolen out of my account and the following week they reversed the credit and charge me {$1200.00} to pay them back. I requested over and over again at least six times for their proof of evidence that they came up with that proves that there was no error done on my account. As of today I have not received. instead of PSC do it a full investigation as to what happened to my account they made a decision to close my account without even informing me therefore charges that were made one that accounts will not be able to be refunded through XXXX its because the account is closed also they did XXXX every single claim I thought that I submitted without proof of one of their evidence that shows its theres no ever which theres no proof that could be what this isnt any proof that could be produced they just denied all of my claims and close the account which I believe is illegal you i in and trust the bank to manage your money and protected PNC Oz me about {$10000.00} worth of funds based on monies that have been taken out of my account illegally by the bank and buy a person who I have no idea who has been able to access my account and get mailed debit cards in my name this has happened twice. I was unaware of a debit card that happened in my name. I said XXXX until I request a big statement from PNC because they stop sending me bank statements as of XX/XX/2023 therefore I had no idea what was transpiring into my account until my account got overdrawn. PNC Bank made a decision to close this account and the night every claimed that I submit it without doing a thorough investigation and also without sending me the proof of their claim of no error this is illegal and try just need to be filed against PNC Bank they all me about {$10000.00} and some of their employees have live shot money out of my account without me authorizing it particularly the XXXX branch they submitted a withdrawal of {$44000.00} out of my account that I did not authorize I would like the PNC to be brought up on charges A PNC customer service representative told me that there is no documentation that they were able to come up with concerning XXXX. The charges that were sent to my account that they made a decision on me calling and filing a claim that was what they made a decision on which is a form of discrimination, which is a form of illegal transaction concerning the bank and their promise to protect the customers funds. I have no idea how a decision could be made based on me calling and telling them that this transaction was not mine that is absolutely no way a decision could be made based on that this is the information that I was given and then I recorded also PC allow someone to make ATM withdrawal within one day of {$1200.00}. My ATM withdrawal limit is only XXXX. I have never been able to make the ATM withdrawal of {$500.00} myself that was an ATM withdrawal of {$600.00} on one day I have never been able to make an ATM withdrawal of {$600.00} this year is I believe is internal or computer I would like my money back I sold my house and this is funds from the selling of my house. I want every XXXX of XXXX is the old me back and I want them to I want charges to be found against them for illegally closing an account without first settling all claims with.

Company response to consumer: Closed with explanation