Consumer complaint received 2020-06-19
Company: PDQ Check Exchange LC
State: UT
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Struggling to pay your loan

Complaint:
I got a loan from this company because I was short on funds and had an emergency situation come up. I kept making payments every 2 weeks, and kept in contact with the company. I then called because I had a reduction in hours and couldn't keep up on the payments. I even submitted a previous CFPB complaint. I then spoke with the manager and he worked with me and put me on a no-interest payment plan. I signed this agreement in XX/XX/2020. in XX/XX/2020 the State was shut down and I had a reduction in hours due to COVID-19. I again called to explain this to Mr. Money and advised them that I would only be able to pay {$50.00} a month until its paid, but still remain on the no-interest agreement. I made each payment that was promised. I even mentioned to them that I was going to try to pay them off early ; however when I told the lady that, she took it as a promise to pay - and when I didn't make a large payment, she considered it defaulted. My payments are scheduled for the XX/XX/XXXX of every month. Each time I speak with them, I tell them that I can only pay {$50.00}, and have even explained my financial situation with them. I had even offered to send in my paystubs to show that I was working less hours. On XX/XX/2020 - I called and spoke Mr. Money and told them I wanted to make a payment. The lady explained that it was saturday, and she couldn't take the payment that day, and that I should call back monday. I asked if I could come in and sign a new payment agreement because of the Impact that COVID has had on my work hours, and she said she had to make sure it was ok with her manager, but she would talk to him on my behalf. I asked to speak with him myself, and she said that she can not give me his phone number, and that she can have him call me back the following Monday ( XX/XX/2020 ). I never got a phone call from Mr. Money or the Manager. I did not make a payment that Monday because it was not my regularly scheduled payment day and also because I was waiting on the Manager to call be back regarding the agreement, so that the {$50.00} that I was planning on paying would be applied toward the new agreement. On Tuesday, XX/XX/2020 - I received a notification that I missed my payment, which I did not - again because it was not my regularly scheduled day. I called Mr. Money and explained to them that she should have not put a " promise to pay '' in my account because it was not my scheduled day. Today, on XX/XX/2020 - I got a text message from Mr. Money advising that my account has been sent to small claims court. I called Mr. Money right away to discuss. Right away the lady was very rude with me, only citing the agreement that I signed prior to COVID-19. I was very upset and we got in a verbal disagreement but she kept trying to talk over me and kept cutting me off. I explained to her that I called every 2 weeks or every month to make a payment and that I could only pay {$50.00} that month, and that she said she would work with me as long as I kept in contact with her, which I did. I called every other Thursday/Friday like clockwork. I also explained that I never got a phone call from the manager to discuss an arrangement. At that point, she said I should have come into the office to sign an agreement - but I never got the call from the manager giving the OK, AND Mr. Money NEVER contacted me to tell me that an agreement was approved. 


My complaint is that this office collection tactic is very rude and harrassing - and FALSE. they placed several promise to pays on my account on days that were not my schedule payment days. In addition, after I have explained to them my financial situation, and reduced hours - due to medical reasons, and now due to COVID-19, they have still filed my account with small claims. I have intended to pay back the amount i owed per my last agreement - however I can not afford to pay the {$300.00} a month that they are asking me to pay, when my paycheck is barely around {$400.00} biweekly. I still have other bills to pay and I still need to buy groceries and monthly necessities for my family. This office really needs to re-evaluate their collection tactics, especially at this time. I Will agree to continue the previous signed agreement, only if the payment amount is amended to $ XXXX/month.

Company response to consumer: Closed with explanation