Consumer complaint received 2021-04-06
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
On XX/XX/XXXX, while trying to make a purchase, both of my CCs were declined. I call Chase and I was told the bank had decided to close my accounts. They mentioned my credit cards accounts had been closed that same day. I called twice to the number listed on the back of the card and no one was able to tell me why or what was the reason for this. 

My two credit cards were closed on XX/XX/XXXX and my checking account is to be closed on XX/XX/XXXX. 

On XX/XX/XXXX I went to the bank I normally go to. There, I spoke to a private client banker ( Im more than happy to share his name but will keep it out at this time ). The banker looked at my accounts, checked my activity and could not see what the problem was. A problem or the reason why Chase would decide to make this move. He then proceeded to call someone at Chase ( over the phone ) and this same lady said she also could not see anything illegal, any abnormal, or that would go against Chase rules.

The banker said he was not working on Wednesday ( the following day ) but said he would be talking to the branch manager as she might be able to see what the issue is. I went back on Thursday, he said she also could not find the reason for closing my accounts. He said he had emailed someone at a higher level and was waiting for his response. 

I received a letter on XX/XX/XXXX ( dated XX/XX/XXXX ) saying my close had been closed without providing any additional information. There was a phone number included in the letter. 

Today, XX/XX/XXXX I called that phone number and after speaking to a supervisor she said this was a final decision and did not give me any additional information. She said something between the lines of when I first opened my account, I signed guidelines I needed to follow. Ive been with Chase for the past 10 years and have NEVER had any issues with them. 

I dont owe any money, pay my cards on time, have money in my checking account, and have just one credit card with XXXX XXXX which I rarely use ( Ive probably used it three or four times ). 

I looked up reasons why a bank would close an account ( ex : purchasing XXXX, open lots of CC, laundry money, not paying on time, and others ) NONE of which I fall under. Once this complaint moves forward, I am more than happy to show my bank statements and do whatever is necessary to show Im on good standing. I have GREAT credit as well. My husband and I just recently purchased a home using my credit as I have a great score. 

Chase has an equal credit opportunity act notice which states they do not discriminate against race, color, religion, nationality, etc. I am XXXX living in the states as a lawful permanent citizen. All of my papers are in order, I dont have as much as a parking ticket. I pay my taxes and I am currently employed as Ive been even last year when most people were laid off. 

It is my assumption Chase is closing my accounts because I am from XXXX. It is imposible the reason be anything related to my credit, activity, etc. because I know these are all legal and transparent and nothing close to being against Chases rules/guidelines.

Company response to consumer: Closed with explanation