Consumer complaint received 2022-10-18
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
My name is XXXX XXXX XXXX XXXX My phone number is ( XXXX ) XXXX My email is XXXX What happens was I bought shoes from a website called XXXX the shoes are XXXX XXXX XXXX XXXX cement. It turns out they are not real XXXX like advertised, and the website doesnt exist anymore I paid {$180.00} for the shoes when they arrived they looked nothing like their website, besides them be faking. I than tried reaching out to the merchant because the shoes were also defective, they didnt want to refund me my money, so I called my bank and filed a claim, i bank with Chase JP Morgan XXXX and the claim was filed XX/XX/2022 and it is currently XX/XX/2022 and the first day I called and made the claim about the fraud with the shoes, the first person I spoke to, told me that they would send mail to my address addressing to where to take the shoes to check authenticity of the shoes, I waited almost XXXXwo weeks and called again on XX/XX/2022 and the second person I talk to was suppose to write details of the shoes and the claim because the first person I spoke to didnt, and I let them know its been a two weeks, and i havent received any mail from the first call regarding the authenticity of the shoes to support my claim, I still havent received any mail on updating my claim as well from chase, like they stated they would and I believed the second person would write those details, turns out a week passes and I called chase customer service XXXX department XXXX XXXX XX/XX/2022 to get an update, the third person tells me there has been no details added since the second person, that said they would due to the first person that didnt enter the details that I provided about the shoes and the claim. They stated they would but never did and sinstead closed my claim on the XX/XX/2022, the third persons also let me know that chase doesnt send mail to direct you to where to take the shoes for authenticity, like the first person stated. Instead she said I have to take the shoes to any XXXX store that would check authenticity, no stores where willing to help me provided that information for my bank since I didnt buy the shoes from them. They tried closing my claim without ever updating me or letting me know, and the second person I talked never wrote down the details I provided for the claims and the shoes, and they also gave me information that was not entirely helpful or even a resource used by them, they all seemed uninformed, and didnt know what too, and never updated me, unless I called them. Today is XX/XX/2022, I called because they declined my claim after repeatedly getting pushed over, mislead and lied to by three different people from their claims department. The Supervisor XXXX from the claims department from chase there phone number XXXX I called at XXXX she was extremely rude and instead refused to listen to my concerns and kept blaming me and hung up the call. Overall they closed my claim while never providing information and misleading me, I felt they were just trying to kill time till the claim closed

Company response to consumer: Closed with explanation