Consumer complaint received 2023-06-25
Company: WELLS FARGO & COMPANY
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Unexpected increase in interest rate

Complaint:
This is a formal complaint to the Consumer Financial Protection Bureau against Wells Fargo employees XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX for violent psychological harassment, unprofessional inappropriate behaviors and misconduct conduct towards me and my Wells Fargo accounts. I have filed over 12 complaints against XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX for harassment with Wells Fargo XXXX XXXX department and Wells Fargo credit card or their customer XXXX department have done nothing to reprimand its employees of inappropriate behaviors towards me or its customers. XXXX XXXX provided my personal information to XXXX XXXX in customer advocacy against my permission rather than provide the phone number to the customer advocacy department so I could contact them directly although I requested for the number XXXX XXXX could not provide it. Although I never spoke to XXXX XXXX she began working on my account without verifying any of my personal information or even speaking to me. XXXX XXXX created a case on my account. After the call XXXX XXXX began violently harassing me and projecting negativity towards me for XXXX months. I filed over 7 complaints with Wells Fargo Credit Executive department and their customer advocacy group regarding these violent and malicious activities from XXXX XXXX and Wells Fargo did nothing to resolve the issue. Instead the conflicts became worse. Wells Fargo would have representatives like XXXX contact me and initiate further psychological harassment and malicious conduct towards me and my accounts. These behaviors and misconduct by Wells Fargo employees are extremely unacceptable and inappropriate buisness practices. Wells Fargo continues to hire violent employees and refuses to reprimand its employees when complaints are filed and its case managers support and encourage the harassment and inappropriate behaviors. Wells Fargo continues to allow its employees to harass me and when I file a complaint things become worse. Wells Fargo for years has allowed its employees to mock my complaints and even allow them to continue their misconduct towards my accounts and cause disruptions in my personal life. I filed complaint XXXX, XXXX, XXXX XXXX, XXXX Wells Fargo XXXX  XXXX XXXX, XXXX XXXX and XXXX employees XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXXXXXX and XXXX XXXX towards me. I also filed at least 7 complaints against XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX for harassment and misconduct towards me and my account. There is no reason why any customer should file so many complaints regarding harassment. Customers should file one complaint and the issue should be resolved. I am demanding that all harassment and inappropriate behaviors from XXXX XXXX towards me be discontinued. Although Ive filed all these complaints Wells Fargo never truly resolved any issues and these employees continue to harass me and behave inappropriately towards me and my accounts. Wells Fargo also stated that my introductory fee would begin in XXXX of this year but continues to charge me interest fees that are incorrect. I am requesting that all harassment from these employees ceases immediately and that their misconduct be reprimanded by Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation