Consumer complaint received 2022-12-15
Company: Debt Management Incorporated
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Was contacted on Tuesday XX/XX/XXXX via voicemail stating the following This message is for XXXX XXXX I'm XXXX XXXX and I've been instructed by location services to get in contact with you in regards to an active order that is in the process of being issued for your location at this point I have been instructed to contact your employer directly to advise them that once everything gets submitted they will have to make the determination whether you're on the premises of your employment or not I understand you have the legal right to contact the office filing these allegations against you up until the time you were processed I will provide you with the information listed on this affidavit first is the case number XXXX the phone number that you or your attorney will need to utilize is XXXX need to speak directly to their legal department when you contact their office understand that you will be processed at the premises of your employment or home unless we receive further instruction thank you. After this call I called and they stated that I owed a certain amount and they would take 10 % of amount owed. I stated I would have to see what I can do and I would a call them back. She stated she would call from a certain number that evening and she did not. I received XXXX calls from another number XXXX times within XXXX minutes with no message. The next day XXXX more times from a number after work that day I called the number I was given and ask if they take payments and was told only XXXX and must pay XXXX now. I explained I do not have that kind of money and I would have to call back. They called and let his message Hi XXXX this is XXXX XXXX and we spoke yesterday about the him about the settlement for the {$1700.00} you were supposed to meet with me um around um XXXX XXXX I called you never called me back so I don't know what happened with that him but if I don't hear anything back by the end of the day today __ the soonest him I'm going to him assume that you will simply ignore it and we will pursue legal action am coinciding with XXXX XXXX XXXX like I said I offer the settlement amount of the {$1700.00} but you never responded so you have to the end of the day to respond if not him you'll be served he will be served the court papers They attempted to continue to call before I called back. Today they called and I ask when the debt was from and who would I be paying I was told from XXXX  and I would be paying the hospital via them. I told her I was at work and I would have to call her back when I got off. Within the next XXXX minutes she called XXXX more times and left this message Hi XXXX this is XXXX XXXX am I trying to get in contact with you um unfortunately if you do not respond I'm gon na have to process on the paperwork and I'm gon na mark this down as you refuse to him comply and him as far as restitution being made him I'm going to revoke that offer and then I'm just going to have you served and I really don't want to do that. These are all messages that I have a copy of. The debt is very old and they threaten to contact employer. At no time speaking to someone was I told they were a debt collector.

Company response to consumer: Untimely response