Consumer complaint received 2023-06-23
Company: ProCollect, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
My roommate and I moved from our previous apartment complex in XX/XX/2023, and the apartment complex levied a debt against us for " damages and cleaning ''. We acknowledged that we may have to pay something when moving, given that we have pets and the complex refused to repair damage we found in the apartment itself so we decided to just pay the debt after reviewing whatever we may get charged. But we never heard anything from the complex itself. 

A few months after the move ( late XXXX and XX/XX/2023 ), I received phone calls from a company called ProCollect Incorporated. After several voicemails with only vague information about what the call was about, I reached out to them to see what the issue was ( XX/XX/2023 ). Upon reaching them, I was informed that the apartment complex I had moved out of had opened an account with them in my name to collect the debt. The amount was for just over {$400.00}, and they claimed it was for damages and cleaning. 

I was told that -- supposedly -- I had been mailed some information to my new address about what was going on, but I check the mail literally every day and never received such a notice. By this time, almost a month had passed since their alleged mailed correspondence ( supposedly sent in XX/XX/2023 ). 

I was asked to send my request for a second copy of this letter via email to the company, which I did immediately. After a few days and no response, I called again to make sure my request was received and to obtain a breakdown of the charges ( XX/XX/2023 ). I was read off the exact same information as I had been in my previous call, and ultimately told to email my request for the charges to the same email, which I did within minutes. 

Two days passed, and I never got a response. I emailed once more to a second email address I found on ProCollect 's website ( XX/XX/2023 ), and when that got no response, I called again ( XX/XX/2023 ). 

I was told that ProCollect believed this debt to be true and valid, but had sent over a request to the creditor and that it could take up to 30 days to hear back. I was also told that my credit would be affected if I did not pay by XX/XX/2023 ( which, by this time was only days away ). In addition, they did not put a hold on that hard date before it would affect my credit even though they admitted to waiting for information from the creditor, and refused to provide me with any detailed information of the charges in writing despite repeated requests. 

ProCollect has been extremely uncooperative in their communications and said my credit will be affected if I don't pay, but refuse to give me anything but vague details. All I ever asked for was a copy of their mailed letter and a breakdown of what the debt is for ( which they rattled off to me over the phone so it's clear they have it ) in writing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation