Consumer complaint received 2018-06-12
Company: LEXISNEXIS
State: DC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Investigation took more than 30 days

Complaint:
In XX/XX/XXXX - or XX/XX/XXXX I called to my Auto Insurance company XXXX and requested MVR or Consumer Motor Vehicle Report. Why I asked it? because XXXX agent told to me that in order for me to reduce my Premiums for Auto INsurance, I can attend and complete a Defense Driving ccourse online. I wanted to complete DDC online, but it asked me for Violation Number. I called to XXXX, XXXX and asked where is my MVR? ( Formally XXXX mailed to me MVR on my request. But in XX/XX/XXXX they, the XXXX told to me : I have to go to this website : XXXX and it is a LEXIS NEXIS website. And when I submit my request, and all the information : Social Security Number, Drivers License number etc, they will mail it to me, So i did. I went to XXXX, I entered my SSAN. I entered my Driving License of driver of Washington District of Columbia. ANd I started to wait. 

XX/XX/XXXX. nothing happened. I contacted XXXX again. I asked : I have problems to receive my report. XXXX   agent told me to go back to XXXX and submit a new request. 
So i did. 

This time I copied the Case Number what was given to me : XXXX XXXX. 
My Drivers License # District of Columbia XXXX. 

I called to this number of LEXIS NEXIS : XXXX. 
This URL link XXXX and tel # was given to me by XXXX on XX/XX/XXXX. 

Again I wait. No nothing. 

I need to complete my Defense Driving course, in order to reduce Premiums for XXXX but they are in no rush. 

Finally on XX/XX/XXXX I called to LEXIS NEXIS at XXXX XXXX. 
I spoke with an agent clerk XXXX, who was very patient and nice to me. The Phone I called is XXXX. 
XXXX could not find my case XXXX # XXXX. 

XXXX asked me for email address and SSAn and Driving license all over again. 

I really dont remember if XXXX solicited my SSAN, because I was very upset. 
But I wrote down now, in third time, that she solicited Driving License. 

After XXXX solicited DC DL # XXXX, she told to me that yes, she sees that I requested online my MVR, my MVR Consumer report. 

That it was in the process of mailing to me and I will recieve it in 10 days maximum. 

( Starting from which day? XX/XX/XXXX? XX/XX/XXXX? XX/XX/XXXX? )  XXXX told to me that XXXX is not a Lexis Nexis website. 
I told to XXXX, that XXXX gave to me this URL address and told to me to submit my request to obtain my Motor Vehicle Rep from the XXXX website, or LEXIS NEXIS website. ( One of the LEXIS NEXIS websites ). I need my MVR in order to complete " Defense Driving Course '', to reduce Premiums. 

XXXX said : no it is wrong. It is not OUR ( Lexis Nexis ) website. 

XXXX gave to me her ID # XXXX, The time was XXXX XXXX  of XX/XX/XXXX. 

After I gave to XXXX again my confidential private information, she found me. She said that yes we have MVR for you. ( Thus the website XXXX was and is a Lexis nexis website? ) XXXX said that on XX/XX/XXXX LEXIS NEXIS prepared for me the following MVR : # XXXX # XXXX # XXXX # XXXX # XXXX Driving HIstory : # XXXX # XXXX My Motor vehicle Report is XXXX My Claim MVR is XXXX XXXX XXXX. 

She said that My Consumer ID is XXXX XXXX XXXX. 

That I must receive my MVR after one week or ten days  from now. 

XXXX Today on XX/XX/XXXX, I received a letter from Lexis Nexis. 
The letter says that they can not mail to me my report, MVR, because they dont have information. 

( Bellow is a copy of their letter from the LEXIS NEXIS. ) I called right away today to XXXX at aprx XXXX XXXX  to their number. Spoke with XXXX who said that they dont give their ID number. ( to upset consumers ) I hung up. I called again and spoke with XXXX ID # XXXX. XXXX said that she can not find me and my MVR under the Case number and my consumer ID number. The Consumer ID number is XXXX XXXX XXXX. Again she said that she need to solicit all my confidential information in order to start search for my case and even though that I gave to her my consumer ID from their ( LEXIS NEXIS ) email to me today. I could not speak no more, I was just overwhelmed ... 

I called to XXXX and spoke with XXXX. XXXX 's ID is XXXX. He said that XXXX can not mail to me MVR from LEXIS NEXIS. That it is against the law. I told to him : but before in XX/XX/XXXX-XX/XX/XXXX XXXX mailed to me my MVR by LEXIS NEXIS. ANd it was not against the law! He said not this time. 
I told to him I am so frastrated and upset how it is happening and that I am loosing money! That without my Motor Vehicle Report or MVR, I can not complete Defense Driving course. 
I can not remove violation. 
And I can not save money on Premiums and on Driving report and that I will submit my complaint about how it is happening. LEXIS NEXIS pulling my leg and solicit information about me but refuse to give me my MVR!!! 
I am loosing money .I asked to speak with Supervisor of XXXX . XXXX scheduled me to talk with manager, as he said to me, I dont know if it will happened. 

And I am doing so in hope that maybe someone will mail to me my Consumer Motor vehicle Report? They solicited my information by providing to me hope that they will mail it to me 3 times now!!! 
nothing happened yet!!! 

The Auto Insurance co told to me that they increased my premiums because of MVR report. 
But I can not obtain this report. look what is happening!!! 

It is already one moneth ( 30 days ) and 10 days or 40 days and today 's email from LEXIS NEXIS was a " XXXX '' which made me to write my complaint to you about what is happening and aks you please to help me to get my MVR to go to Defense Driving Course. 

This is a letter which I received today from the LEXIS NEXIS about my MVR. 


CONSUMER ID # XXXX XXXX XXXX [ Incident : XXXX ] Tue, XX/XX/XXXX XXXX XXXX LexisNexis Consumer Support ( XXXX ) To : you Details Image Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. 

To update your question with additional information, click here CONSUMER ID # XXXX XXXX XXXX Response By Email ( XXXX ) ( XX/XX/XXXX XXXX XXXX ) Dear XXXX XXXX, Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

We have received your request a copy of your MVR report. However, we are unable to verify your record based on the information provided. 

You are welcome to provide us with more information by replying to this email or giving us a call at ( XXXX ) XXXX. We need the following information to verify your identity and to check whether any reports are available : Your social security number Drivers license number ( including state of issuance ) Date of birth Current mailing address and prior mailing address if you have been at your current residence less than two years. 

If any additional assistance is required, please feel free to contact us again. 

LexisNexis Consumer Center Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX   Date Last Updated : XX/XX/XXXX XXXX XXXX Status : SolvedXXXX XXXX

Company response to consumer: Closed with explanation