Consumer complaint received 2021-10-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
In XXXX of XXXX I purchased a XXXX XXXX suburban. Capital one auto finance was the lender. Everything was okay until it came to the registration of the truck. The dealer could not get the truck registered in my name with the 30 days that Indiana allows. To be honest XXXX not sure what the problem was. I had already paid through the contract to get the everything processed. The dealer itself totally dropped the ball and moving forward Capital one was demanding it be done. I had many conversations with the dealer and Capital one that I was insured but driving on an illegal temp plate. Several months just over a year had passed and now covid-19 comes into play. And Capital one offers me a settlement on XX/XX/XXXX to settle on this truck. Attached is the agreement. I then take the actual title myself that was sent to me from the dealership. I finally was able to get it registered on my own having to pay for this out of my pocket. Keep in mind its XXXX years this truck wasnt registered from its original sales contract. At this time my credit report took a very negative hit because it went into late payments and charge off status because I refused to pay until the problem was resolved and thats where Capital one auto finance offered the agreement. I accepted and started making payments monthly for XXXX for a total of 3 years. At this point I am under the assumption Capital one auto finance would report my on time payments and I would eventually get from negative credit reporting to positive credit reporting. I have disputed this and have shown XXXX, XXXX and XXXX that in fact was making monthly payments to capital one along with the agreement from capital one auto finance directly. All attempts have failed. I Also spoke with Capital one on several occasions and they said unfortunately there is not that can be done. I find this extremely wrong because we have an agreement and XXXX making payments and they should be reporting true and accurately. I am self employed and pay appropriately XXXX for my semi truck auto insurance to where I should be paying about XXXX so my personal life is currently being affected financially by incorrect payment reporting to the credit reporting agencies. I had no other option recently but to pay off this account instead of paying over 3 years. I paid off the because I feel that I had to in order to file this complaint today so we can all move forward. However the damages to my credit report as a whole has greatly affected me personally and if this account doesnt get deleted within 30 days I may be forced to retain an attorney and seek damages due to this account totally causing tremendous stress from the time to the vehicle not properly being registered and now the 100 % misleading, and false credit reporting which misleads the payments that I have made every month since the agreement was agreed upon. Attached you will see the agreement, the date in which I paid for to get truck titled correctly in my name and make sure that Capital one auto was the lien holder. This was the dealers responsibility not mine. So I would like to see this Trade-line removed from XXXX, XXXX, XXXX within 30 days please and thanks.

Company response to consumer: Closed with explanation