Consumer complaint received 2019-01-05
Company: REGIONS FINANCIAL CORPORATION
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Regions Bank account # XXXX. I received a notice from Regions bank stating that this account was pas due. I knew I didn't have an open account with Regions so I cent a certified letter to them which they received asking for information on the account because i didn't have an account with them. I never received anything further from Regions. I received an alert from a credit monitioring site stating that an account on my credit was just marke as 30 days late. I called Regions and they told me that I had a Streamline account and that the yearly fee had been assesed. I informed Regions that I no longer had a Streamline account with them and this account was closed months prior if not a year. I don't even have a checking/savings/or loan account with Regions anymore so I asked her how was it possible to have a fee assessed on a closed account. This streamline account was one that I was approved for {$500.00} that I could barrow money from the account and make monthly payments until the barrowed amount was paid back. Regions closed this account long before I left the bank totally. The account was in good standing and had been closed and updated on my credit file for several months to a year. I do not understand how this bank could charge a {$25.00} fee on a closed account that they closed and how could they add a 30 day late to an account that was closed but in good standings. How would I pay a yearly fee on an account that was closed, one that I didn't even have access to because it was closed and I don't bank with Regions since XX/XX/XXXX. The person I spoke with at Regions bank on XX/XX/XXXX stated the account wasn't properly closed which I don't understand wither because it was closed long before this happened and it showed on my credit report which I can provide to show that it was closed. I then proceded to ask the lady from Regions ok, clearly this was a mistake on REgions part so how do I rectify this incorrect information on my credit report that you all reported and she told me that she could send a note to her lead but this was something that I would have to take care of by disputing with the credit bureaus. Why could it be so easy to report incorrect information but not go back to update the credit bureaus with the correct information? This account was never late as it had been closed and in good standing. She removed the charges fromt the closed account said that she believed it wasn't properly closed which I don't believe is true because I showed on the Regions account that it was closed and it showe on the credit report that it was closed. Waking up to a 51 point drop in a credit score because of a mistake by Regions is not fair and then the Regions rep acted as if she didn't care. I have disputed this with XXXX  and XXXX and it's not on XXXX  and the account is as it should be on XXXX ( in good standings ). I have attached Pictures from my credit report to show that this account was closed as Regions closed it OVER a year ago. They late was added the end of XX/XX/XXXX or first of XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief