Consumer complaint received 2022-10-05
Company: Bread Financial Holdings, Inc.
State: NJ
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On XX/XX/2022 I opened a David 's Bridal Credit Card to pay for my wedding dress purchase. The purchase amount on the card was {$1400.00}. According to the terms I read on the screen there and were later provided to me ( picture included ) this purchase would qualify my for their 12 month Deferred Interest, Payment Required plan. This was in line with my financial goals so I proceeded with opening the card. Their disclosed promotional plan is tiered as follows : All Purchases - 6 month Deferred Interest, Payment Required Purchases of {$800.00} or more - 12 month Deferred Interest, Payment Required for both plans all interest will be charged to the Account from the purchase date at the Purchase APR if the plan balance is not paid in fill within the promotional period. 
Upon receiving my first statement ( which I received AFTER my first due date ) the statement says that I only have a 6 month Deferred Interest, Payment Required plan. 

I submitted a written request for review on XX/XX/2022 explaining the terms given, the disclosure I have provided by the bank, and requesting it be corrected to offer the full 12 month Deferred Interest period. 
On XX/XX/2022 I received a message back asking me to please call the billing number on my statement for resolution. 

On XX/XX/2022 I called the billing number and spoke with a representative who told me they do not offer a 12 month program and that the sales representative at the store was mistaken and I would need to speak with the store, not the bank. I explained to her that I have paperwork from the bank that includes the 12 month program so it was not a store specific problem. She continued to tell me that I was wrong and that they do not and will not offer such program. Finally she told me that I could mail the documents I'm referencing ( my account opening disclosures ) to them and someone would review them. As of today ( XX/XX/2022 ) I have not heard back from them. 

Most recently, I was at the same store that I purchased my gown and attempted to pay with my David 's Bridal Credit Card and was told that David 's Bridal no longer accepts the David 's Bridal Credit Card, as of XX/XX/2022. I have yet to verify if that's true of all locations or just the store I visited. Since this is a store specific card, I find it confusing that stores would not accept the card, especially because David 's Bridal is not a franchise. I'm very frustrated that I opened a credit card I can no longer use, which will inevitably need to be closed for lack of use ( by either myself or the bank ) and have a material impact to my credit score. The fact that 3 months after opening my card, the stores stop accepting it leads me to believe it was known that they would no longer accept this store card, but proceeded to open the account anyway. It was all in all very misleading. 

As I am quickly closing in on the date where interest will be charged ( XX/XX/2022 per my statement ), I am seeking prompt resolution to this matter.

Company response to consumer: Closed with explanation