Consumer complaint received 2018-03-23
Company: Coast2Coast Mortgage, LLC
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
In XX/XX/XXXX, we submitted an application for a house purchase to Coast to Coast mortgage NMLS # XXXX XXXX XXXX XXXX Manager / Loan originator NMLS # XXXX We received the status of pre-approved. After that, we signed a contract for the purchase of a house XX/XX/XXXX at a cost of {$300000.00} for 35 days. We were planning to give a down payment of {$120000.00} and we paid a deposit of {$3000.00}. Next we conducted an inspection of the house paying {$450.00}. The closing was set for XX/XX/XXXX, but on the appointed day it did not take. We were given a list of credit cards debts to pay and settle after which we were told we would be approved. We asked to make all these payments on the closing day, but we they insisted on the payment of credit cards in advance. We paid more than {$30000.00}. Further we had to extend the contract with the seller of the house from XX/XX/XXXX to XX/XX/XXXX. At this point our phone calls to this company began to rarely get answered, and rarely returned to us, or our agent, who was extremely appalled with how we were being treated and told us that after 11 years in this business, nothing like this has ever seen. ( XXXX XXXX XXXX XXXX ) After a few days, after finally getting through to this company with the hope of talking to the loan officer XXXX XXXX XXXX to find out the real status of our loan, we were told that he was engaged in his personal affairs, and accordingly we did not receive a real answer. Time passes quickly, and again the company did not meet the deadlines. The seller agreed to extend the contract for the third time for 20 days. From XX/XX/XXXX to the XX/XX/XXXX with payment for each day of {$50.00} ( which amounted to {$1000.00} ). And at that time the company did not meet the deadline, and the seller refused to renew the contract with us for the sale of this house. As a result, we lost a total of {$5000.00} ( XXXX deposit, XXXX contract extension {$450.00} house inspection, {$450.00} house evaluation ) we also had additional costs for preparing documents ( payment of an accountant XXXX dollars ). we asked for a denial letter to be given to us so that we could present this letter to the seller and, according to the contract, return the deposit for the house, but we were told no one in the loan denies us and you will get it. The house is slightly lower in value. And if the house is cheaper, then we can complete you in 2 weeks, all documents are ready, in XX/XX/XXXX the company again checked our credit history and we paid an additional {$130.00} XXXX more than 90 days have passed ) On the second house, we signed a contract from XX/XX/XXXX to XX/XX/XXXX, and again the company does not have time to issue a loan, the seller renews the contract from XX/XX/XXXX to XX/XX/XXXX, and again, when we try to reach them, they are rarely answer our calls. .., then we get a closing disclosure from the lender, which says that the closing day should be XX/XX/XXXX. After many attempts, a few days later, my agent phoned the company with the question about this document and She received an answer that it means nothing, they again need extra time. The seller of the house again renews the contract until XX/XX/XXXX. On XX/XX/XXXX, we were told that we were being denied the loan. 
Expenses for the second house amounted to XXXX dollars. 
Our costs - losses, when working with this company amounted to more than {$8500.00} ( and that's not counting the {$30000.00} that we were forced to pay to close the credit cards to get a loan ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation