Consumer complaint received 2023-04-14
Company: BARCLAYS BANK DELAWARE
State: VT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2023, I purchased gasoline at a XXXX station in XXXX with the following address : Service Station XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, de XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX. 
XXXX, XXXX XXXX, XXXX XXXX The attendant spoke limited English and I speak limited XXXX. I tried to pay by credit card, but my credit card company ( Barclays Jet Blue Mastercard ) immediately flagged it as a potentially fraudulent purchase by simultaneously sending me text and email messages and calling my cellphone. Instead of dealing with my credit card while struggling to communicate with the attendant in XXXX, I paid in cash. The total was {$540.00} pesos. 

When I returned to the United States, I saw a charge for {$540.00} USD on my credit card statement ( Barclays Jet Blue Mastercard ). Unfortunately, I did not save the receipt for the cash purchase, which my credit card company is requiring for the dispute resolution process. Because I selected " paid by other means '' as the basis of my dispute, Barclays will not reach out to XXXX on my behalf to request a copy of the business records. Nor will they allow me to change the basis of the dispute to fraud so I can obtain additional assistance from their dispute resolution department. 

After receiving a written letter from Barclays denying my dispute, I called to explain the situation and to request either an extension of time or to change the dispute basis. I also sent a certified letter describing the situation in detail, including copies of emails and online complaints I filed with XXXX to show my efforts, and requested they reopen my dispute. I received confirmation that the letter was delivered to Barclay 's XXXX XXXX XXXX XX/XX/2023, but they have not signed for it yet. 

I have tried repeatedly to get in touch with XXXX by online complaint forms, emailing various email addresses, and mailing a letter in English and XXXX. I have received no response to any of my inquiries. I requested either a copy of the records showing a cash payment in the amount of approximately {$540.00} pesos on XX/XX/2023 or for them to reverse the charge on my credit card. I have repeatedly tried calling XXXX at the number on their website ( XXXX ), but the recording is in XXXX and I have been unsuccessful in reaching an operator. 

To summarize, the problem with the charge on my credit card is two-fold : 1. I already paid the full amount of {$540.00} pesos at the gas station in XXXX. 

2. The charge for the gasoline I purchased in XXXX was {$540.00} pesos, which is approximately {$40.00} U.S. dollars. The amount I am being charged on my credit card is {$540.00} U.S. dollars, which is a fraudulent amount. 

Complaint Against Barclays JetBlue Mastercard and XXXX Amount of Loss {$540.00} Incident Date XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation