Consumer complaint received 2022-06-13
Company: Paypal Holdings, Inc
State: OR
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
XXXX XXXX XXXX RE PAY PAL >>> I DISPUTE THIS AMOUNT <<< Hello this is regarding my nightmare with PAY PAL. I will try to be brief. 

I ordered shoes from XXXX. 

I chose Pay Pal as my method to pay. Next button was Submit - so I clicked - and as I did, I saw that PAY PAL had submitted the shipping address.!!!! 
>>>>>>. An address I had not used in YEARS a friends address. 
My friend had sold her home years prior. So - my shoes are now set to be sent - at the direction of PAYPAL to someone I dont even know!! 

I tried in vain to edit the shipping address via the XXXX website. Their website allowed no way to edit. A shortcoming on the part of XXXX I finally enlisted the help of a friend in the USA ( yes - I am a USA citizen/ but I have lived in XXXX these past years on my social security as I can not afford to live in the USA ) My friend made many calls and finally got through to a XXXX supervisor - who said she could not stop the shipment!! but that when it reached its destination she could have it grabbed from the dock and returned to XXXX. So - I told my friend to have her do this. My friend also tried to call PAYPAL but was unable to speak to any human being on my behalf. 

Then I realized that paypal was still going to send payment to XXXX. I continued to try to reach PAYPAL to remove that old shipping address. No way to speak with a human Only AI / Computer generated auto-responses. 

I spent many many hours, trying to communicate with PAYPAL. All I got were computer responses from PAYPAL. meanwhile - Paypal was about to pay XXXX per my original order the one in which PAYPAL submitted the WRONG ADDRESS!!!!! 

So - I think this all took place within XXXX hrs or maybe within minutes!!!.. I contacted my XXXX bank to stop the payment to PayPal. At the same time I guess.. PayPal paid XXXX And XXXX nabbed the shoes and issued me a refund.. 

It all took place within hours but because I had no way to speak with a human being at PAYPAL I couldnt fix it .. Or remedy it in any way. 

I was and completely willing to pay them the money that I owe but I wanted a HUMAN BEING to assure me that that old defunct shipping address - was out of their system and that this would NEVER happen again. AND - after receiving nothing but Computer generated auto responses- I decided to just pay - But THEN when I tried to log into my PAYPAL account - I found that can not even access my account any more!!! So there was no way to pay them!! Again I tried to communicate via email that I couldnt log into my account - to pay but all I got was computer auto responses. NO HELP. 

I wrote many emails to PAYPAL. Im poor I can not afford to phone an XXXX # and sit on hold for what very well could run up an international phone bill of more than the {$110.00}. 

I have copies of my emails with paypal I was totally willing to pay them the {$110.00} I simply wanted a response from a HUMAN not a computer. 

Nothing Meanwhile- A few months later, a service that sells occasionally, my art deposited into my PAYPAL account XXXX sales. I seldom sell anything so this was a surprise! See these dates : deposited from XXXX XXXX into My PayPal account. ( an account I can not even long into any more. ) {$50.00} on XX/XX/2021 AND {$4.00} on XXXX XXXXXXXX XXXX  So the total amount of {$50.00} was deposited into my Pay Pal account by XXXX XXXX XXXX So {$110.00} that I owe, less the XXXX XXXX deposit amount of {$54.00} - comes to NOW only >>>>>> {$55.00} TOTAL AMOUNT that I owe to Pay Pal <<<<<<<<<< I really would like to get this behind me- and hope that this fiasco can be closed. 

I do want PAYPAL to show evidence that the OLD SHIPPING ADDRESSES used over the last decade have been removed- so that this will NEVER HAPPEN AGAIN. 

I have been unable to correspond with a Human Being at PayPal. 

I will then send a check to you to clear this up. {$110.00}/ less the {$54.00} from XXXX XXXX comes to {$55.00}. This is what I owe to PAY PAL. 

XXXX has no postal service!! I can write a check and send it along with a person flying to the USA who will then mail it for me. 

What a mess. Thank you for taking the time to weed through all of this. I have spent HOURS AND HOURS trying to deal with this- with PAYPAL since the order was placed last year. 
Im almost XXXX years old. It is not easy. Thank you again. 


NOTE XXXX I use my son 's address. I have been living in XXXX because I can not afford the USA and XXXX XXXX there XXXX ( sorry ) -- - so - he brought me the letter from the XXXX XXXX regarding pay pal. 
XXXX has NO POSTAL SERVICE!!! you can XXXX  to see this is true -- so I have no way to mail anything ... unless I send it with someone flying up to the states...

Company response to consumer: Closed with non-monetary relief