Consumer complaint received 2023-12-08
Company: WELLS FARGO & COMPANY
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other service problem

Complaint:
XXXX XXXX  writing to the Consumer Financial Protection Bureau to seek proper handling of my claims to Wells Fargo to prevent illegal activities and abuse on my account. I was double charged and subject to illegal activities on my account via XXXX XXXX XXXX XXXX XXXX and the XXXX firm XXXX XXXX via XXXX. By rejecting these disputes on my account which took place on XX/XX/XXXX, XX/XX/XXXX and XX/XX/2023 respectively, Wells Fargo is claiming that double charges and XXXX XXXX  did not occur and are hiding correspondence from the merchants conceming my case in a manner similar to XXXX XXXX  propagated by XXXX XXXX and his affliates. 
Wells Fargo 's unscrupulous activities has resulted in a {$1600.00} dispute loss despite the fact the XXXX merchant had agreed to refund my trip via their own online policy ( attached ) and XXXX has already issued me a partial refund. By requesting me to file a police report instead of offering a full refund for these double charged purchases and illegal activities Wells Fargo 's is attempting to falsify and defraud XXXX citizens like myself and discredit the investigations of the XXXX XXXXXXXX XXXX XXXX. Wells Fargo, by rejecting my claim disputes are endorsing illegal activities such as a human trafficking incident that occurred with gotogate.com and has been reported to the Department XXXX XXXX XXXX and XXXX XXXX Department on XX/XX/2023 at XXXX XXXX. 
Wells Fargo is supposed to be committed to providing customers like myself quality investigations and disputes services but instead XXXX dismissed my claims in an unprofessional manner. Moreover, on XX/XX/XXXX and XX/XX/XXXX, reported the total {$1600.00} credit card fraud/dispute loss to Wells Fargo and on XX/XX/XXXX it was reported to me that the dispute ID XXXX for XXXX ( {$600.00} ) and dispute ID XXXX for gotogate for ( {$800.00} involving XXXX, confiscation Of passports and filing fraudulent COVID residency report to pass through XXXX hour layover in XXXX, XXXX XXXX under credit card ending in XXXX was denied. When I called to refute this claim and visited the XXXX VA branch on XXXX occasions in XX/XX/2023, Wells Fargo has refused to provide legitimate documentation stating they have corresponded with the merchants and when I requested this documented correspondence from the merchant from the Wells Fargo XXXX XXXX in the XXXX on XX/XX/XXXX they refused to provide this correspondence. Well 's Fargo behavior is tantamount to terrorism and I am seeking a full reimbursement of the {$1600.00} disputed amount as I have been a customer with Wells Fargo for over XXXX years and I wish to continue a productive working relationship with Wells Fargo in the community. I have also attached the police report XXXX XXXX, Escalation Representative from Wells Fargo, recommended I file with the XXXX XXXX XXXX XXXX XXXX on XX/XX/2023 ( filed on XXXX ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation