Consumer complaint received 2024-01-23
Company: U.S. BANCORP
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Delay in processing application

Complaint:
Hello, My name is XXXX XXXX XXXX, a XXXX XXXX and resident of XXXX, CA. 
On Tuesday XX/XX/2023 at around XXXXXXXX XXXX I applied for the XXXX XXXX Credit Card with the US Bank. Before applying, I checked my Approximate Credit Score/XXXX with XXXX XXXX  , XXXX XXXX and XXXX and all of them showed that I have perfect odds of getting approved becuase of the following criteria : 1. My Approximate Credit Score is above XXXX which aligns with my approximate XXXX score above XXXX. 
2. I do not have outstanding payments, I have no deffered payments or defaulted in any of my previous credit card payments with different credit card issuers. 
3. I had not opened or applied for any Credit Card in last 12-24 Months. 
4. I had zero Hard pull registered under may name in more than last 12 months. 
5. My annual Salary is more than $ XXXX and I do not carry balances on any of my credit cards, I have more than 8 credit cards with various card issuers. 

Despite having an excellent score, zero outstanding payments or defaults on any of the other credit cards that I have from different Credit Card Issuers, my application did not go through and went to a secondary verification. 

I immediately contacted the US Bank and explained my situation. The customer service transferred me to the Underwriting Department in US Bank and they verified my identity and information and my application data for correctness. They found no issue and thus they transferred me to the verification department within the US Bank. They verified my identity, and my information one more time and upon confirmation and verification of my information they transferred me to a verification department where they stated that there was a hold up on my application where they confirmed that they cleared upon verification of my information. I asked whether it was my credit worthiness, credit score, or my name or origin of birth that caused it and the XXXX confirmed that my credit score and other information related to my financials were fine and nothing was wrong about them. The confirmed that there was another issue and that they cleared it and it is good to be sent to Underwriting for processing and completion. It is worth mentioning that on every stage of the way from the beginning I explained that I need this credit card to make a time sensitive flight purchase, or I don't need it at all as I have more than enough Credit with other card issuers. My conversations and being on hold took almost 50 minutes, The verification department transfered me back to Underwriting Department where a lady from the underwriting that I talked to around XXXX ( XXXXXXXX XXXX  ) reluctantly repeated the same information over and over again and said that I have to wait the application to be processed and it is clear if it is accepted or denied and I have to wait 7-10 business day to get the result. 
I believe this is a very unprofessional interaction with the customer and I strongly believe that I have been discriminated against because of my name and or my origin, because apparently there is no issue or hold up in regard to my financial record, my criminal record or anything to that matter to cause my application to be delayed. I am receiving between 2-5 Credit Card offers from different card issuers such as XXXX XXXX XXXX XXXX XXXX and XXXX XXXX every week. It shows that there is no way that this US Bank hold up and deferred application process is related to my financial or criminal record but simply a discrimination and profiling because of my identity, origin and name. 

Just for the record, to avoid receiving any generic response from you stating that the approval odds or my application may be impacted by my credit history, or requesting too many credit cards, etc, I have not had my credit score pulled ( soft or Hard ) for more than a year by any banking institution and have no default as I explained above. 
I believe this application process is profiling me and people like me for no financial related reason and it is simply a discrimination that the US bank imposed on my and many people like me. 

I am looking forward to hearing back from you. 

XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief