Consumer complaint received 2019-01-03
Company: WELLS FARGO & COMPANY
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
I opened a Business Checking account with Wells Fargo on XX/XX/XXXX under the terms of the promotion below. Initially funding it with {$1000.00} and an additional {$1000.00} one week later fulfilling the " Within 10 days of opening your account, deposit {$2000.00} or more into the new business checking account '' requirement of the offer. I made multiple " qualifying transactions '' and maintained a balance of > {$2000.00} for 60 days from XX/XX/XXXX to the present ( XX/XX/XXXX ). A week after the 60 days had passed I requested an update on the status of my bonus and was told that I did not qualify for the bonus because I made the > {$2000.00} deposit in two deposits instead of a single deposit. However the terms of the bonus offer do not state or require that the {$2000.00} must be from a single deposit.

OFFER TEXT : Complete the steps below to receive your {$500.00} bonus.1 This offer ends XX/XX/XXXX.

1. Visit one of our branches located near you to open a new business checking account by XX/XX/XXXX.

Youll need the personalized offer code shown above and also found on your confirmation email plus some required business documents.

Make an Appointment Make an appointment with a banker today at wellsfargo.com/appointments or visit a location near you.

2. Make a deposit. Fund your new business checking account with a minimum op
ening deposit of {$25.00}.

3. Meet all offer requirements.

Within 10 days of opening your account, deposit {$2000.00} or more into the new business checking account, and Have a {$2000.00} minimum balance in your account on Day 60, and Make 5 or more qualifying transactions that have posted to the new business checking account by Day 60.

Visit a Wells Fargo location near you or make an appointment with a banker.

Follow us XXXX XXXX XXXX  Home/Sign On | Contact Us | Add to Address Book | Update Email Address Qualifications and steps to receive your {$500.00} bonus : Offer valid from XX/XX/XXXX througXX/XX/XXXX.

Limit one bonus per new Business Checking Customer Eligible Business Checking Accounts : Simple Business Checking Business Choice Checking Platinum Business Checking Analyzed Business Checking account not eligible for the {$500.00} bonus.

Eligibility : Unique bonus offer code can only be used once.

Provide onetimeuse unique bonus offer code to banker at account opening.

Offer excluded in the following states : Hawaii, Kentucky, Louisiana, Maine, Massachusetts, Missouri, New Hampshire, Oklahoma, Rhode Island, Vermont, and West Virginia.

You can not be : A current owner of a Wells Fargo business checking account.

A Wells Fargo team member.

The recipient of a business checking bonus in the past 12 months.

Bonus Qualifications : Open a new eligible business checking account in a branch by XX/XX/XXXX.

Fund the new business checking account with a minimum opening deposit of {$25.00}.

Within 10 days of opening your account, deposit {$2000.00} or more into the new business checking account, and Have a {$2000.00} minimum balance in your account on Day 60, and Make 5 or more qualifying transactions that have posted to the new business checking account by Day 60 : Debit card purchases/payments ACH ( Automated Clearing House ) credits and debits Checks paid from your new account ( deposited and cashed ) Mobile deposits Wires ( credits and debits ) Wells Fargo Business Bill Pay or Direct Pay Offer can not be : Paid without a valid U.S. Taxpayer Identification Number ( XXXX  ).

Combined with any other business deposit offer.

Reproduced, purchased, sold, transferred, or traded.

Bonus Payment : We will deposit the bonus into your new business checking account within 30 days after meeting all offer requirements.

Business checking account must remain open to receive bonus amount.

You are responsible for any federal, state, or local taxes due on your bonus, and we will report the bonus amount as income to the applicable tax authorities as required by law. Consult your tax advisor.

Offer subject to change and can be discontinued at any time The 5 or more debit card transactions ( any combination of posted debit card purchases or posted debit card payments of bills ) using the Wells Fargo Business Debit Card linked to the checking account opened for the offer : Included : Debit card purchases made using PIN, signature, online, phone or mobile wallet.

Debit card payments including one-time or recurring. Example : utility bill.

Not Included : Any transaction at an ATM ( Wells Fargo or non-Wells Fargo ).

Automated Clearing House ( ACH ) transactions. ACH transactions are set up using your checking account number and routing number NOT a debit card number.

Wells Fargo Bank, N.A. Member FDIC.

Privacy Policy | Protect yourself from fraud This is a promotional email. Unsubscribe from future Wells Fargo promotional emails.

Contact us : If you have questions, please do not reply to this message.

Wells Fargo Online customers, sign on and select Contact Us.

If you are not a Wells Fargo Online customer, view our contact information.

Please direct all written correspondence to : Wells Fargo Online Customer Service : XXXX XXXX XXXX XXXX, CA XXXX, XXXX # XXXX Wells Fargo & Company Headquarters : XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX Wells Fargo Bank, N.A. All rights reserved. NMLSR ID XXXX. Equal Housing Lender.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation