Consumer complaint received 2023-11-14
Company: U.S. BANCORP
State: NE
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/2023 I deposited {$1000.00} ( XXXX {$100.00} bills ) to my US bank account the atm said it couldnt do the deposit and spit {$210.00} back XXXX XXXX XXXX bills and {$16.00} in a {$10.00}, {$5.00} and XXXX XXXX $ bills. I immediately went inside the branch they let me know the ATM was from a 3rd party who had to come down from XXXX XXXX Texas to open it and get my money back. They did not shut down the ATM and several people used it after me. I did tell XXXX patron to be careful depositing because in essence it was keeping the deposits she was able to get {$20.00} out no problem. I have since only been credited {$560.00} and was told I didnt need to repeat myself XXXX explaining their numbers aren't adding up {$210.00} is still missing and was told thats all that was found in the atm. Im curious is there not cameras because if there is they should be able to see XXXX {$100.00} bills that were deposited. I now have to wait up to 45 days for this to be resolved I dont understand how Im being treated as if I did something wrong I deposited money in an atm like i have so many times before and if my money is ever returned its at least returned in the denomination of which it was received. I cant wait that long for my money it took a matter of seconds for the atm to steal that money and I have to wait over a month to get any type of credit that is unacceptable. I already waited 12 days for a partial credit where is the rest. I can not afford to lose out on any money im already struggling that money goes far for a single mom of XXXX. I need my account credited properly its not my fault their ATMS are faulty and I have NEVER. Experienced this before and noone can answer where did the XXXX $ come from when i did NOT deposit that denomination of XXXX $ bills. I am not a XXXX XXXX XXXX corporation I can not afford this in any capacity Im tired of being transferred to no-one who helps or seems to care to help. They are making it sound like i just have to be out the {$210.00}! Absolutely not this is theft and i am inclined to get anyone involved authorities included it cant be legal to keep money that does not belong to them. My rent is {$970.00} to {$1000.00} deposit was literally to pay our housing and I couldnt even get this resolved in a proper time frame my rent was due on the XXXX i was just trying to pay my rent w few days early not XXXX weeks late. I need this to be resolved properly and that definitely wasn't done correctly the first time around the credit should have been {$780.00} not {$560.00} the math isn't adding up and I need proper resolution not this semi credit I didnt semi put {$560.00} dollars in thats not enough to cover my rent even with the XXXX $ from the deposit that was actually deposited please help this company should not be able to do this to ANY consumer struggling or not this is theft!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation