Consumer complaint received 2023-08-04
Company: U.S. BANCORP
State: WV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
In late XXXX I was at my bank XXXX XXXX XXXX XXXX WV and noticed an advertisement for a secured credit card through XXXX XXXX... I inquired about it with one of my bank managers who told me he can set it up for me, I needed it to help me build my credit and if I got approved then they take the XXXX dollar deposit out of my savings account.MY BANK called me the next day and told me that i had been approved for the secured card and that they had taken the deposit out of my account and that I would receive my new card within 7 days. i received my card and activated it and started using it. I put another XXXX on near the end of XXXX, XXXX because I knew that my charges had just gotten posted so I wanted to go into XX/XX/2023 with my payment paid in full while still maintaining a XXXX dollar arability. So the first week of XX/XX/2023 I made about between XXXX and XXXX dollars at best. A couple of days later i was out eating and my card was declined. I called the card company and explained to them what happened. The agent told me my card had been locked for high risk, I explained to him that not only did I have the card but a little over a month my bank submitted all my documents, he said that ID get something in the mail. I didn't get anything in the mail but on XX/XX/2023 i got an email from XXXX saying that i had a closed account so i figured that they would be sending my refund, however i got a bill in the mail for XXXX to make a payment to an account that they closed. Then i get another email from XXXX saying that i have a XXXX point drop in my credit score that a closed account is now reporting late payments. i called Elan Financial to make the complaint which all phone calls were recorded. They kept trying to tell me that i didn't close my account up properly and told the agent the no they didn't close my account right because they were the ones who closed it and purposely allowed their greed for interest fees and late fees for XXXX, XXXX, XXXX, XXXX all these months I had no access to make any transactions due to it was closed in XXXX, and it totally ruined my credit. When when they closed my account in XXXX i had a credit of XXXX and the charges I made were less than XXXX that had already posted yet Elan Financial found it necessary to not refund me but instead not notify all departments that this is a closed account and to be charged nor billed any more period. They kept trying to get me to pay them for XXXX, XXXX, XXXX, XXXX saying that until they apply my credit to all my charges I will still get charged and I kept telling them that I'm not paying for the fraudulent created charges by them and that i will be putting it all in my lawsuit then they sent a letter in XX/XX/2023 explaining the procedure wow XXXX months after they purposely charged me for nothing. And then sent me a check for XXXX which means they charged and took money for the 4 months after they closed my account. 
It was only one woman who helped me, and she went through all the recorded phone calls and couldn't believe how they were doing me she apologized on behalf of the company and also put a Cease & Desist on my account, so they would stop trying t o charge me. i have documents I'm uploading as my proof.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief