Consumer complaint received 2023-10-26
Company: Block, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
Hello, I submitted several complaints to Cash App in regards to fraud and have been brushed off by the company. I also contacted XXXX which my debit card was attached to cash app and my money was stolen from Cash App and stolen from XXXX through Cash App. I have contacted Cash App, XXXX and XXXX XXXX  which is the bank that the parties withdrew my money from and they have brushed me off. This is the email that was forwarded to cash app and they still refused to do anything. 

Forwarded Message -- -- - From : XXXX XXXX XXXX To : XXXX XXXX XXXX Sent : Wednesday, XX/XX/XXXX at XXXXXXXX XXXX EDT Subject : Re : Fraud Report [ ref :! XXXX.! XXXX : ref ] XXXX, this is the case number for the report I filed with my police department with XXXX XXXX. Case no. XXXX. I will like to have these individuals prosecuted. I attached where these parties have even attempted to get in my XXXX account on XX/XX/XXXX please look at the date, same day they stole my money XX/XX/XXXX from Cash App. They attempted to get loans, look at the date for XXXX XXXX XX/XX/XXXX. Also, if you look at the attached that says it was for a debit card. If you are able to review, I previously requested a replacement XXXX XXXX and the party that identified himself as a XXXX  employee said they could transfer the money to Cash app and I didnt need to wait on replacement Chime card. I later found out that the party who said he was a XXXX employee and created a bogus debit card, took the money off the card, transferred it to cash app and cashed out by XXXX XXXX. They transferred money to XXXX and everything. There were 3 parties who attempted to still the money. XXXX XXXX cashed out but XXXX XXXX attempted to and XXXX XXXX attempted to get the money as well. They have stolen my money. I am XXXX and this is every cent I have. I want my money returned immediately. It is unbelievable how they pretended to work for XXXX but they are nothing more than thieves. I want them in jail! 
If you review the following, Cash Apps own employee XXXX, stated that it was theft and fraud and the company is brushing me off. 
This was from XXXX : Required Questions : 1. What is your legal name, $ XXXX, email address and/or phone number linked to the account associated with the 'unauthorized ' activity? 
NAME- XXXX XXXX XXXX XXXX XXXX PHONE- XXXX EMAIL- XXXX XXXX. What are the dates/times and amounts for the transactions that you believe are in error? 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Why do you believe the transactions were unauthorized? 
Customer was contacted by a XXXX fake support team, that assisted him with his banking, they instructed him to download an app on his phone, they proceeded to transfer {$1900.00} from his XXXX debit card ending in XXXX, they also transfer {$1400.00} from his XXXX debit card ending in XXXX to cash app account, they proceeded to purchase bitcoins and transfer out all of his money to external digital wallet. The customer contacted both banks already and they have refuse to help him with the issues. Customer already contacted the law enforcement and submitted a fraud report. Customer previously submitted a dispute with cash app and was denied even when there is clear evidence of the fraud committed to his banks account using Cash app to transfer that money out in bitcoins. 

If you review this you can clearly see that my money was stolen from me. I informed them I was using an alternate email address, XXXX because my gmail address on their file has been compromised. I also have a reference number with fraud with XXXX XXXX  which is XXXX. I am preparing for XXXX XXXX, every XXXX that I have has been stolen from me. I am incurring additional late fees because my money has been stolen and the companies are refusing to properly investigate and refund my stolen money. I also want the parties prosecuted to the fullest extent of the law.

Company response to consumer: Closed with explanation