Consumer complaint received 2021-05-09
Company: Google Compare Credit Cards Inc.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I wrote to XXXX on Friday XXXX the XXXX, XXXX about the below issues. 

I have not received the refunded amounts of the transaction below that was previously refunded on my XXXX play account. 

Because XXXX has indicated that those disputed transactions have been refunded, my bank has found me liable and will no longer be pursuing a charge back. The bank doesn't need to be involved if XXXX indicated they refunded those transactions below. 

I don't know where the refunds were placed. 

I would like to know for each of the transaction below that XXXX indidcated they refunded XXXX XXXX XXXX XXXX When each transaction was refunded? 

XXXX XXXX XXXX How each transaction was refunded? 

XXXX XXXX XXXX What method each transaction was refunded? 


If a phone call is needed to confirm these information, I have a contact at the you can reach out to, who can confirm this verbally if needed. 

XXXX is an extract from my XXXX play account which can also be found on the purchase history, showing those transactions were refunded, and I am asking " Where is the money? '' Please if XXXX could provide the transaction log showing those refunded transaction that is indicated on the purchase history, that would help to locate the refunds. 



XXXX XXXX XXXX Refunded {$49.00} XXXX XXXX, 2020 Apps XXXX Robux Premium Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX Credit Pack Refunded {$99.00} XX/XX/XXXX 2020 Apps XXXX XXXX Credit Pack Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$49.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX  Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX  XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX {$99.00} XX/XX/XXXX, 2020  Apps Report a problem XXXX XXXX XXXX Refunded {$49.00} XX/XX/XXXX Apps XXXX XXXX XXXX Refunded {$49.00} XX/XX/XXXX2020  Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX  XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX {$99.00} XX/XX/XXXX2020 Apps Report a problem XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX XXXX {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX 2020  Apps XXXX XXXX XXXX Refunded {$49.00} XX/XX/XXXX 2020 Apps This was the response I got from XXXX Hi XXXX, We appreciate you responding to our email, my name is XXXX and I will be assisting you further. 

I hope that this email finds you well. I understand that you contacted us regarding the unauthorized charges you have disputed with your card-issuing bank. I will be glad to check on this. 

As previously advised by XXXX of my colleague, only XXXX transaction that was refunded and it amounts to XXXX USD for transaction ID XXXX and it already has been issued back to the payment method used for the transaction. 

For the other charges you are following up on, they are the ones you have disputed through your bank and it is what we call Chargebacks. It will show refunded on your XXXX Pay account XXXX XXXX XXXX because you have disputed it with your bank and it will be up to the bank to release the amount back to your card or reverse the chargeback. 

Only your bank can act on a chargeback request. Once a user files a chargeback, neither XXXX nor a third-party merchant can take any action XXXX including refunds XXXX on the order. 

Please do contact your card-issuing bank for the status of those transactions that you have disputed through them. 

I hope I was able to answer your inquiry regarding your concern for those transactions you have disputed with your bank. 

XXXX loves to ensure that we provide the best possible assistance. Please feel free to contact us back if you need more assistance at your most convenient time. 

Within XXXX hours of our last interaction, you'll receive a short survey via email. Wed love to hear your feedback about our interaction today and your overall experience with XXXX support. 



Thanks! 

XXXX The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX am caught up between XXXX giants. My bank is holding me liable for an unauthorised transactions on my credit card from XXXX play, and XXXX is pointing to my bank as the sole party responsible to release the money back to my card or reverse the charge back and I have asked the bank to obtain records of an in putted pasword to complete those transactions.

Company response to consumer: Closed with explanation