Consumer complaint received 2021-04-20
Company: M&T BANK CORPORATION
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Lost or stolen check

Complaint:
Dear Sir/Madam : ( Second complaint ) On or about XX/XX/XXXX, I sign a promissory note ( herein attached marked exhibit A ) with XXXX & XXXX XXXX and agreed to repay my debt owed to them despite receiving a bankruptcy discharge on or about XX/XX/XXXX. I remember vividly hand delivering the cashiers check or money order to XXXX XXXX and I accidently forgot to detach the purchaser copy and gave XXXX XXXX the entire cashiers check or money order that contains the serial number of the cashiers check or money order and account number. 

I asked XXXX XXXX for a copy of the cashiers check or money order, but unfortunately, he states that he is unable to search his bank history to try to locate the deposit. I have come to learn through previous payments I submitted ( please see attached two-pages of transaction made at XXXX XXXX XXXXXXXX and the other at M & T Bank herein marked exhibit B ) to XXXX & XXXX XXXX that they may have submitted payments to one of the below listed banks ( M & T Bank or XXXX XXXX XXXXXXXX ). These are the only two banks that it appears XXXX & XXXX XXXX utilizes to negotiate the cashiers check or money I submitted to them for payment of my debt owed to them. 

Therefore, the XXXX XXXX dollar payment I made to XXXX & XXXX XXXX in the form of a XXXX XXXXXXXX XXXX cashiers check or money order could have been deposited in either of these banks which are : M & T Bank or XXXX XXXX XXXXXXXX Connecticut ( herein attached ) Furthermore, I made the purchase of the cashiers check or money order from XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, New Jersey XXXX on or about XX/XX/XXXX through XX/XX/XXXX. I asked the representatives of XXXX XXXXXXXX XXXX to view their banks video recording, which would clearly show me inside the XXXX XXXXXXXX XXXX  located at XXXX XXXX XXXX, XXXX, New Jersey counting the XXXX XXXX dollars in U.S. currency multiple times. XXXX XXXX representatives agreed to assist me, however, in their response, XXXX XXXX NEVER admitted to reviewing their video as I requested, nor do they ask my weight, height, complexion or race, or the location I was standing in the bank as I have previously mentioned. 

IF XXXX XXXX XXXX representatives would have asked me my race, height, complexion and the location where I was standing inside the bank, then they could have easily eliminated other citizens, however they did not because they NEVER reviewed their video recordings! 

It has been brought to my attention that M & T Bank and XXXX  XXXX XXXXConnecticut is required by law to submit a CTR Report or a Currency Transaction Report in regards to my cashiers check or money order made payable to XXXX & XXXX XXXX. Therefore, a copy of the CTR report will show my payment of XXXX XXXX dollars made payable to XXXX & XXXX XXXX. 

Currency Transaction Report ( CTR Report ) Filing Obligations A bank MUST electronically file a Currency Transaction Report ( CTR ) for each transaction in currency1 ( deposit, withdrawal, exchange of currency, or other payment or transfer ) of more than {$10000.00} by, through, or to the bank. These currency transactions need not be reported if they involve exempt persons, a group which can include commercial customers meeting specific criteria for exemption. 

A bank must verify and record the name and address of the individual presenting a transaction, as well as record the identity, account number, and Social Security or taxpayer identification number, if any, of any person or entity on whose behalf such a transaction is conducted. Verification of the identity of an individual who indicates that he or she is an alien or is not a resident of the United States must be made by passport, alien identification card, or other official document evidencing nationality or residence ( e.g., a provincial drivers license with indication of home address ). Verification of identity in any other case must be made through a document, other than a bank signature card, that is normally acceptable as a means of identification when cashing checks for nondepositors ( e.g., a drivers license or credit card ). A bank signature card may be relied upon only if it was issued after documents establishing the identity of the individual were examined and notation of the specific information was made on the signature card. In each instance, the specific identifying information ( e.g., the drivers license number ) used in verifying the identity of the customer must be recorded on the report. The mere notation of known customer or bank signature card on file on the report is prohibited. All CTRs must be filed through FinCENs BSA E-Filing System ( Financial Crimes Enforcement Network or FinCEN ). 

Therefore, I am requesting a copy of any and all records including the CTR Report ( Currency Transaction Report ), the copies of cashiers check or money order that I purchased from XXXX XXXX Bank in the amount of XXXX XXXX dollars, and whether or not same was negotiated/processed, relating to a financial transaction from XXXX XXXX at XXXX XXXX branch located at XXXX XXXX XXXX, XXXX, New Jersey. The banking transaction is believed to have occurred between the period of XX/XX/XXXX through XX/XX/XXXX that involved a ( {$50000.00} ) XXXX XXXX dollars cash transaction in exchange for cashier 's check or money order payable to XXXX and XXXX XXXX. 

I am requesting your immediate assistance ; otherwise, if I were to die without paying my debt in full, then XXXX XXXX XXXX XXXX will receive an additional payment of XXXX XXXX dollars from my life insurance policies that they are not entitled to receive. 


Sincerely, XXXX XXXX XXXX Dated : XX/XX/XXXX 2021

Company response to consumer: Closed with explanation