Consumer complaint received 2023-06-05
Company: U.S. BANCORP
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I placed an order with XXXX and then found my identity had been stolen, most likely by the company XXXX later deemed to be fraudulent, and funds totaling {$9500.00} were withdrawn from my US Bank account. I filed a claim with US Bank, who did not send the forms, as they advised would be sent, relating to the claim, and without hearing the details of my claim, closed the claim, to my detriment. The monies that had initially been refunded to my account, by a third party, were then reflected as a reversal of a US Bank credit. It appears US Bank is claiming the monies returned by a third party. I explained I had not received calls regarding the claim, nor the return calls of supervisors, as I requested, on XXXX separate occasions. I was then advised by US Bank that they had returned my calls on specific dates and at specific times. I reported to US Bank that I have phone records indicating otherwise. I was initially refused the option to appeal and reopen the claim, until I explained I could prove they did not act as they stated they had. The claim was then reopened. Once again, I was advised I would receive paperwork, but no paperwork was sent. The funds were deposited to my account, this time, as a deposit. Today, I received a letter stating US Bank has determined the transactions were authorized. THEY WERE NOT AUTHORIZED AND THE TRANSACTIONS WERE FRAUDULENT. US Bank claims this was based on account history and pattern of use. I NEVER authorize the deduction of and/or spend this much money, all at once. US Bank further advised in their correspondence that any closed accounts will be reopened, so that I may be charged. If US Bank were to really look closely, theyd find Im an excellent customer, holding XXXX accounts, all in good standing. Some of these accounts were opened by US Bank, without my knowledge, or consent ( promises of a better rate on what they lead you to believe is your existing account, only to open another account ( obviously, there is some type of employee bonus or compensation in reference to these practices ), and an overdraft account application ( account was opened ) hitting my credit, without my consent ). Clearly, there are unscrupulous actives occurring within US Bank. I will take this to court, should this affect my credit score and/or if I am placed on XXXX, or should I be held responsible for these funds. I am fully prepared to take legal action if this is not rectified. I have been denied Duty of Care, as breached by US Bank. US Bank fabricated a narrative, stating a fallacy when they incorrectly allowed the withdrawal, with no alerts sent to question these large transactions, and when the transactions were outside my pattern of spending. US Bank falsified the findings of my authorization and pattern of spending and, once again, Duty of Care has been breached.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation