Consumer complaint received 2023-06-20
Company: Paramount GR Holdings, LLC
State: NV
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
Goodleap Financing Company is conniving with the XXXX XXXX XXXX XXXX to fund XXXX XXXX despite of an Incomplete work done in our house and even after we have notified Goodleap Financing that XXXX XXXX causes a lot of problems and to this date, XXXX XXXX has not fix and resolve our problem after they Installed the wrong AC Unit with different Seer Rating at XXXX instead of XXXX Seer as documented sent to me by XXXX XXXX via email in pdf file. We received an email from Goodleap on XX/XX/XXXX. 2023 @ XXXX stating on their email that if " If you have any questions or concerns about the XXXXompleted Project Certificate or believe there is an issue, please let us know immediately by clicking here. ( Hyperlink ) and because XXXX XXXX did not complete the project and our concerns and issues were 1. Two rooms were not cooling, 2. The AC Unit was installed at low rating at XXXX Seer when XXXX XXXX and my Dad has agreed on the XXXX Seer XXXX. The thermostat wire was visible laying on top of the roof and if anyone goes to our roof and did not see the thermostat wire, somebody can trip and fall to the ground, 4. Our Roof has not been replace including the Shed and two wind turbines to cool the attic ( The shed and two turbines are verbally agreed ) I understand this were not in writing and that is fine if XXXX XXXX won't include the Shed and the XXXX Turbines then we would want the XXXX Unit with XXXX Seer to be replaced to AC Unit with XXXX Seer rating.. 

The case has been assigned to XXXX XXXX, who is Client Support Manager for Goodleap financing and we brought this issues and concerns that we expect, Goodleap Financing will not fund until XXXX XXXX resolve all our issues and concerns with XXXX XXXX. 

The last email that I have received from XXXX XXXX from Goodleap was on Friday, XX/XX/1023 at XXXXXXXX XXXX and she said " As I explained before, we can only enforce what is listed on the contract ( see attached and below snip ) The contract specifies a XXXXXXXX XXXX, which to my knowledge is the XXXX that is installed ( again, I am not an HVAC expert and this will need to be explained by XXXX ). Whether it needs repairs or isnt functional, is the responsibility of XXXX, not Goodleap. We only finance the actual unit itself and since the unit is installed, wrong XXXX or not, we are required to release funding. As for the roof again, the roof to the shed is not on the contract, therefore you were not being charged for that. XXXX XXXX XXXX states that he is willing to work with you to ensure youre happy with the project ''. 

The roof is on our Contract in writing coming from XXXX XXXX as opposed to what XXXX is saying, in fact, I forwarded the three email that we have received from XXXX XXXX showing in writing for XXXX XXXX rating on a new AC Unit, the Roof, and the ducts for the total amount of {$31000.00}. We still do not have the new roof. We hired XXXX XXXX because XXXX XXXX has included the Roofing on the price of {$31000.00} for the rate at XXXX for 15 years to pay. 

We would definitely contest of what XXXX XXXX stating on her email that Goodleap will fund because the XXXX XXXX has been installed regardless of any issues or concerns, this is contradicting of what Goodleap sent to us in pdf file that states from the top to the botton in bold sentences " WARNING TO BUYER : YOUR CONTRACTOR HAS NOTIFIED US THAT YOUR PROJECT HAS BEEN COMPLETED. BASED ON THIS INFORMATION, GOODLEAP WILL RELEASE FUNDS TO THE CONTRACTOR PER YOUR LOAN AGREEMENT. IF THE PROJECT IS NOT COMPLETED OR THERE ARE OTHER ISSUES THAT NEED TO BE ADDRESSED BEFORE FUNDING, PLEASE NOTIFY US BY CLICKING THE LINK IN THE EMAIL. ". which we did and that is why it was assigned to XXXX XXXX who is the Clien Support Manager and now XXXX XXXX is saying that regardless of the issues or concerns since the wrong AC Unit has been installed, two rooms were not cooling, thermostat wire was just laying visible on top of the roof and most important thing that the {$31000.00} as agreed in writing to include the new roofing are meaningless to Goodleap and Goodleap funded an Incomplete project for the amount of {$31000.00}? Is Goodleap paying the {$31000.00} for the next 15 years at the rate of 6.99 %? Where is the protection that we expect from Goodleap? XXXX XXXX does not have the Integrity from the beginning. If XXXX XXXX has done the right thing by XXXX. Replacing the roofing XXXX. Fix and Resolve the XXXX rooms that were not cooling, XXXX. Fix and re-route the thermostat wire to where it's not just laying on top of the roof to avoid tripping by anyone going to the roof then there should be no reason for me to click the link on the first email that we received from XXXX and XXXX XXXX shouldn't be on this case. 

We believed that XXXX XXXX of XXXX has been pressured by XXXX XXXX to get paid for the Incomplete project and disregard to protect the consumers like us, maybe because XXXX XXXX has been bringing a lot of business to Goodleap even if XXXX XXXX has left many issues to our home and maybe to others who didn't know how to be protected by not reading the email and not knowing of where to go for help if Goodleap is conniving with XXXX XXXX which we have seen this is happening from the email of XXXX XXXX XXXX Support Manager of Goodleap.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation