Consumer complaint received 2020-06-07
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble getting, activating, or registering a card

Complaint:
It started back on XX/XX/XXXX XXXX when my EED benefits account throw Bank Of America was cut off for what they say was fraud. The next day someone help me and I was given access to the account again. but the nightmare just started. On the XXXX of XXXX I used my to get gas and something else so i know card work, when i got home i went to check my balance online like i always do and found that there was a charge on it for XXXX $ that it that i didn't make. I reported it right away and told I had to wait intel posted before they could do any. I was also told the a replacement card was being sent out express ups and i ll it a 2 to 3 days. For safety reason the card i have was closed and lift me no way to access my money and my rights to transfer money to my checking account was taken away. On the XXXX of XXXX The unauthorized transaction posted to in my account so I did what i was told and called customer service to start the clam. That when I found that no replacement card was sent. there was no notes to me ever calling in on the XXXX but my card was bloke by me without anything to why it closed. So once again to reported the Unauthorized transition and told a new card will be send out like before and I my call was directed over to clams. By now I know I wouldn't get any help because they don't answer there phone over in clams because I been on hold with then the last 5 days and never got a answer, but I waited on hold for 2 hour with out anyone answering yet again. For the next to two day I keep trying to reach clams setting on hold for hours so I could report this and thinking I ll be getting my new card. But still no help and the card didn't come as i was told and now I m  getting angry. I called back customer service and again there was no notes that address the problem I was having and that when I realized I was just being brush off and told what I want to hear. new card was ordered once and I once again put on hold but this time hung up on. Here it is week a full week has past and I still haven't got the any help or any answers and the replacement card still hasn't come. I did find out that there was still a clam on me That i thought was lifted back XXXX And it maybe because of that to why i haven't got my new card. But I m  the one that had to bloke my old card and if customer serves did there job it would of been noted that I did so there shouldn't be any problems. I have grown tired of how I been being treated its unfair, I did nothing wrong and when I try to do what i had to by blocking my card I get nothing but XXXX. This has to stop, there braking there own agreement and keeping me from using my money that needed and flat out lying to me. My account was reopened for my use just a day before this started. and truthfully I believe that it was someone the works there that was the one that made that charge on my account because There the only only one s I ever gave my card number to and with a clam on  me they know I wasn't going to get any help. I m going to fight this and I will get legal help and file suit if this keep going on. I want this problem fixed and I want my money today I XXXX sick of the XXXX  XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief