Consumer complaint received 2023-11-30
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I am writing to file a formal complaint against Webster Bank for what I believe to be unethical and potentially unlawful practices related to my banking account. I hope that the Consumer Financial Protection Bureau can investigate and address these issues to ensure fair and transparent banking practices. 

I have been a customer of Webster Bank for [ number of years ], and I have recently encountered severe difficulties in transferring funds out of my account. Despite multiple requests to execute such transfers, Webster Bank has not only failed to facilitate these transactions but has also intentionally provided incorrect account numbers, preventing the successful movement of my money. 

Additionally, I have experienced unexplained cancellations of multiple transfers from my account, with Webster Bank providing no clear reason for these actions. This lack of transparency and communication is deeply concerning, as it leaves me in the dark about the status of my transactions and the security of my funds. 

Furthermore, Webster Bank has frozen my funds without justification, creating undue financial stress and limiting my ability to manage my finances effectively. These freezes occur without warning or explanation, and I am left without recourse or information regarding the reasons behind such actions. 

I am seeking your assistance in investigating these matters and ensuring that Webster Bank adheres to ethical and legal banking practices. I believe that the intentional provision of incorrect account numbers, unexplained cancellation of transfers, and arbitrary freezing of funds may be in violation of consumer protection laws. 

I request a thorough examination of these issues and appreciate your intervention to ensure a fair and timely resolution. I trust that the Consumer Financial Protection Bureau will uphold the rights and interests of consumers and address this matter with the seriousness it deserves. 

Thank you for your attention to this complaint, and I look forward to a swift and just resolution. 


-- -- One of chat conversation Any update on my wire transfer? Also I noticed the name below is XXXX XXXX my name is XXXX XXXX not XXXX!!!!!!!! 

-- - Original Message -- - From : Webster Bank, N.A. 
Subject : RE : XXXX XXXX  WIRE Transfer Received : XX/XX/2023 Hello XXXX XXXX We are sending you this email as you requested an WIRE transfer from your XXXX  account. 
Please review the information below for accuracy. 

Date XX/XX/2023 Account Name XXXX XXXX Debiting Account Number - XXXX Amount {$210000.00} ( plus any additional interest per diem less any early withdrawal fees ) Receiving Bank Name XXXX Routing Number to Credit XXXX Account Number to Credit XXXX Receiving Account Name - XXXX XXXX Account Type - Savings By replying ACCEPT to this email, I authorize Webster Bank to initiate a one-time electronic debit from my Webster Bank account and credit the account listed above. I acknowledge the origination of electronic transactions to my account must comply with the provisions of US law. 

Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX -- - Original Message -- - Sent : XX/XX/2023 XXXX AM To : XXXX Subject : XXXX XXXX  Transfer The routing number is XXXX NOT XXXX. 
IT SHOULD BE Account Number XXXXXXXX XXXX Routing Transit Number XXXX -- - Original Message -- - From : Webster Bank, N.A. 
Subject : XXXX XXXX Transfer Received : XX/XX/2023 Hello We are sending you this email as you requested an ACH transfer from your XXXX  account. 

Please review the information below for accuracy. 
Date- XX/XX/2023 Account Name- XXXX XXXX Debiting Account Number-XXXX Amount- {$210000.00} ( Enter Amount ) plus any additional interest per diem Routing Number to Credit- XXXX Account Number to CreditXXXX Receiving Account Name- XXXX XXXX Receiving Name : XXXX Account Type- Saving By replying ACCEPT to this email, I authorize Webster Bank to initiate a one-time electronic debit from my Webster Bank account and credit the account listed above. I acknowledge the origination of electronic transactions to my account must comply with the provisions of US law. 

Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX www.websterbank.com

Company response to consumer: Closed with explanation