Consumer complaint received 2023-11-25
Company: SYNCHRONY FINANCIAL
State: MN
Product: Credit card
Sub-product: Store credit card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
I am having account issues with : Synchrony Bank XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Contact info is from the XXXX website where they are listed as unaccredited even though they have been in business for 91 years. With a customer review score of XXXX stars out of XXXX, here is my story... 

First became a customer of Synchrony Bank when I received credit after signing with Discount Tire in XXXX  XXXX, building up a credit line of {$2700.00} by XXXX. I have been a Discount Tire customer for over 20 years. 

In XXXX, I signed for credit at TJ Maxx and received a credit line of {$1300.00} to be used at multiple retail stores connected to this card. 

In XXXX of XXXX, I signed for credit with Dick 's Sporting Goods and received a {$2200.00} credit line. 

Outside of my TJ Maxx credit line being lowered to {$1200.00} in XXXX, which was odd, I never had any issues up until recently. 

About 2 months after receiving my Dick 's {$2200.00} credit line in XXXX of XXXX, my credit limit with them was suddenly lowered to {$420.00}. The electronic communication I received about this lowering of my credit limit spoke about things that have nothing to do with my credit line with this company or how I would be using it since my use of credit that I signed for, affects me and my credit score and not Synchrony Bank. The language of that communication was just like you would receive if you had been straight up denied credit when applying with a less than ideal credit score, using terms like " credit worthiness '' and " too many inquiries '' and " high balances '' etc. These credit lines all required my signature and effect me exclusively with no damage to Synchrony Bank or any other financial entity. 

Barely a month later, I was informed by the credit bureaus that an account had been closed when I had done no such thing. Upon reviewing the credit alerts I found that Synchrony bank had closed my TJ Maxx account, without even a notice, freezing {$30.00} worth of rewards and further damaging my credit. 

Now, earlier this month, XX/XX/XXXX, I have been informed electronically that Synchrony Bank has lowered my Discount Tire credit limit to {$2000.00} effectively taking away the {$600.00} I just paid down on my balance over the last couple months. The language of this credit limit lowering was nearly identical to what I received after the Dick 's credit line was decimated. 

All this activity has effected my credit score adversely with the loss of over {$3500.00} of available credit and rewards, not to mention that my ability to purchase at these stores has been compromised. 

The only other thing that I must include about the Discount Tire account is the fact that over the last year, two large credit payments that I made were " held '' by Synchrony Bank and though " credited '' to my account, the funds were not made available until 2 weeks the first time and an entire month the second time. 

Sincerely, A thoroughly dissatisfied customer who has always taken responsibility for his own actions financially, regardless of what scores and bureaus have to say about this human being.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation