Consumer complaint received 2024-01-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Hello XX/XX/XXXX I FOUND OUT MY ASSITANT WENT BEHIND MY BACK XXXX SAID I WASNT APPROVED FOR EDD DURING COVID. SO I PUT IN FRAUD CLAIM WITH BANK OF AMERICA PREPAID EDD CLAIMS DEPARTMENT. Claim # XXXX I SENT Fraud department copy of POLICE REPORT, federal trade commission report, copy of XXXX  I was taking from my doctor on weekends, copy of my ID, COPY OF MY XXXX XXXX REPORT showing fraud accounts open in my name also Edd debit card was listed, copy of Edd identity paper work, also copy of email from assembly office of XXXX XXXX which XXXX XXXX XXXX the assymbler is still on the case trying to help me with appeal I emailed him to Edd office for appeal, bank of America told him someone would be calling me thru email he sent me nobody has from investigation department till this day. I put 6 claims in so far with numerous complaints filed from Coustmer service and supervisors who are not allowed to call or talk to investigation department just send emails. I tried calling corporate Bank Of America, and visted branch and manager stated we arent allowed to call that department we just identify Edd Coustmers identity here. Nobody you can call or complain about investigations nor fraud department for Bank of America Edd fraud claims department. There is no hope there I tried left messages Edd stated thats its on Bank of America end not theres. I called Edd fraud line numerous times left messages no help there. I didnt certify, didnt accept funds, my claim hadnt been updated to actual amount has of today I asked even numerous emails been sent to investigators in that department from Coustmer service and supervisors, no new note updates from investigation department, my claim is just sitting there being denied for different reasons. I tried calling and to report my issue since this happened in XX/XX/XXXX when I found out. No provisional credit was giving. No nothing. Coustmer service said were all being basically denied she wasnt supposed to tell me that another Coustmer service said will be written up. My 6 claim is pending since XX/XX/XXXX takes up to another 45 days. Im asking for someone to look into my case. I was told I have well over enough documentation my claim should been granted long time ago. Bank of America branch manager stated the claim should been updated to actual amount, and highlighted the fraud credit cards on transactions from XXXX XXXX report, if I was regular Bank Of America Coustmer not Edd he could helped me resolve my issue. I have all proff on my claim nobody can help me. Please help this is my money for year XXXX and XXXX not XXXX transactions thats still in my claim not been taking off has I asked numerous times and Coustmer service and supervisor also my claim hadnt been reviewed nor look into nor I received a call from Bank of America nor u can complain no nothing nobody in Bank of America can call them at Edd Bank of America fraud claim department.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation