Consumer complaint received 2022-05-03
Company: JPMORGAN CHASE & CO.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
I am sending this complaint with the hope that the Consumer Financial Protection Bureau can assist me. 
My wife passed on XXXX XXXX, XXXX. I engaged a probate law firm, and an Order of Summary Administration was accomplished ( copy provided ). I presented this Circuit Court Order to JPMorgan Chase on XX/XX/XXXX at approximately XXXX XXXX XXXX  time. The branch and person where I presented this order is, JPMorgan Chase, XXXX XXXX XXXX, XXXX, FL XXXX. The persons name is, XXXX XXXX, XXXX, email XXXX. After she consulted with someone ( I dont know who ) in the back area of the branch, she indicated the following. She indicated that they would need five business days to review the Court Order. She provided a reference/escalation number of XXXX. 
I was extremely upset with what she indicated and that same afternoon I sent an email to the email address for the office of XXXX XXXX, XXXX, XXXX. Please see copy which follows, To Whom It May Concern : I am sending this email to communicate a Contempt of Court Order by JPMorgan Chase. 
Today, I presented the attached Court Oder to XXXX XXXX, at the branch address, XXXX XXXX XXXX, XXXX, Florida, XXXX. After she consulted with someone ( I dont know who ) in the back area of the branch, she indicated the following. She indicated that they would need five business days to review the Court Order. She provided a reference/escalation number of XXXX. 
This Court Order is Boiler Plate and does not require a review by XXXX XXXX. The Court Order clearly Mandates, There be immediate distribution of the assets of the Decedent as follows. You can view the distribution specifics on the copy Ive provided. I have adhered to Florida State Law in this case regarding the death of my wife. It is apparent that JPMorgan Chase, is under the impression that they can circumvent Florida Statute.

If JPMorgan Chase continues to ignore this Court Order, I will engage the necessary litigation. 
Respectfully, XXXX XXXX XXXX The day after ( XX/XX/XXXX ) I sent the above email, I received a call which went to voicemail at approximately XXXX XXXX, XXXX  time. This call was from a woman named XXXX ( no last name ) where she indicated that she was with the executive complaint area. Her phone number is, XXXX, ext. XXXX. She has provided no other contact information other than stating that she is in a central time zone. After my leaving two unanswered voicemails, she finally returned my calls. She has just continued with the scripted response, that they need to review the case. 
As of today, Tuesday, XX/XX/XXXX, I have still not received the distribution, as per the Circuit Court Order. This seems incredulous. JPMorgan Chase appears to consider this item trivial, with no regard for Florida State statute. Im starting to wonder if the funds from my deceased wifes account have been misappropriated.

Once again I am very hopeful that you can assist me with this problem. 
Respectfully, XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation