Consumer complaint received 2022-10-06
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am once again reach out to yet file another complaint with the CFPB against XXXX because the keep saying that the information on my account is correct, and it isn't. I have been dealing with this since XXXX and they always come back with the same answer which is everything is verified. I find it very funny that they stamp and address on their forms that I have printed off and it's an address that I haven't lived at since XXXX. I have made many attempts to resolve this with XXXX and have even spent money and personal time. Hours upon hours trying to fix these issues. XXXX has been no help at all! I have my credit report frozen and a fraud alert on my credit reports and yet for some reason on my XXXX report it shows that XX/XX/XXXX CAPITAL ONE BANK USA NA CAPITAL ONE BANK USA NA, XXXX CAPITAL ONE XXXX, XXXX, VA XXXX, On XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX On XX/XX/XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX XXXX  all ran my credit it and it shows up on my credit report. I have filed a dispute with XXXX, and they replied with the information on my credit report is valid. When in fact it is not valid, and I am a victim of fraud. XX/XX/XXXX CAPITAL ONE/WALMART PREQCARD XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX AUTO XXXX UP Automated Consumer Interview System XX/XX/XXXX XXXX XXXX XXXX CONS XXXX XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX XXXX AUTO XXXX UP Automated Consumer Interview System XX/XX/XXXX XXXX Automated XXXX Interview System XX/XX/XXXX CAPITAL ONE XXXX XXXX  XXXX XX/XX/XXXX XXXX XXXX XXXX Account XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Automated Consumer Interview System XX/XX/XXXX XXXX XXXX  XXXX UP Automated Consumer Interview System XX/XX/XXXX XXXX INFORMATION XXXX Automated Consumer Interview System XX/XX/XXXX XXXX INFORMATION XXXX Automated Consumer Interview System All credit inquires on my report were not my doing and yet they still keep them as valid. I have also filed a dispute about XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX ( XXXX ) XXXX and was also told this too was valid!!

Company response to consumer: Closed with non-monetary relief