Consumer complaint received 2023-08-26
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Subject : Dispute Regarding Account Number : XXXX - Account Status Inaccuracy To Whom It May Concern, I am writing to formally dispute the account status update for the account referenced above. After reviewing the " After Dispute '' information provided, I have identified a significant inaccuracy regarding the reported account status. 

As indicated in the " After Dispute '' to Experian information, the account status has been updated to " Account charged off/Never late '' as of XX/XX/2023. However, I must emphasize that this reported status is contradictory and inaccurate. A charged-off account implies that the account has become delinquent and overdue to the extent that the creditor has deemed it uncollectible. In contrast, the " Never late '' designation suggests that the account has maintained a history of timely payments. It is logically implausible for an account to transition directly from " Never late '' to " Charged off. '' Given this inconsistency, I request a thorough review of the account 's history and accurate reporting of the account status. It is imperative that the reported information correctly represents the account 's actual payment history and current standing. 

I would like to emphatically state that at no point in time has the aforementioned account ever been late. This account was originally established as a XXXX installment account, and I have consistently maintained timely payments for the entirety of its duration. My payment history is impeccable, and I have neither missed nor delayed a single payment. Further, XXXX XXXX XXXX XXXX XXXX XXXX didn't report any missed payments or late payments before the account was inaccurately charged off. 


Under the XXXX installment loan, a payment of {$2900.00} was made in XXXX of 2023, with the intention of adhering to the regular monthly payments of {$580.00} for the remaining term of the loan. This was in line with my consistent payment pattern, which has been characterized by diligence and punctuality. 

I earnestly urge you to take prompt action in updating my credit reports to accurately reflect the details of my payment history. The discrepancies presented are disconcerting, especially given my consistent record of responsible financial conduct. In XXXX XXXX XXXX XXXX XXXX XXXX correspondence to me, they mentioned that a settlement payment of {$23000.00} was received from XXXX XXXX on XX/XX/2023, which was subsequently applied to my account balance. Additionally, they noted refunds for ancillary product cancellations and other account credits totaling {$3500.00}, resulting in a balance of {$3800.00}. I have yet to receive comprehensive information regarding these transactions, and I am concerned that they XXXX have been inaccurately calculated or applied. 
Upon reviewing communications and responses from XXXX XXXX XXXX XXXX XXXX ) to my concerns, I identified several discrepancies that require clarification. I am gravely concerned about the accuracy of the reported balance and the potential negative impact on my credit history. I therefore request your immediate attention to rectify this erroneous situation. 


It is important to reiterate that I have never missed a payment and have meticulously adhered to the payment schedule as outlined in the original agreement. Moreover, I have expressed concerns regarding the handling of insurance proceeds stemming from the unfortunate loss of my vehicle. As such, I kindly implore you to address these concerns and furnish me with a comprehensive breakdown of the calculations that have culminated in the reported remaining balance on my account. 

I kindly ask for the following actions to be taken : Investigation and Correction : Please conduct a comprehensive investigation into the account 's payment history, including accurate dates of missed payments and any subsequent actions taken by XXXX XXXX XXXX. If the account has indeed been charged off, I request that this information be accurately reflected in the reporting. 

Accurate Reporting : If the account has been charged off, I expect the reporting to be consistent with industry standards. This would involve accurately reflecting the account 's delinquency and charge-off status, including the correct dates. 

Documentation : In accordance with the Fair Credit Reporting Act ( FCRA ), I request proper documentation that supports the account 's charged-off status. This would include any notifications, communications, or other relevant documentation related to this change in status. 

Communication : Please provide me with a written response detailing the results of the investigation, any corrections made to the reported information, and any accompanying documentation supporting the account 's charged-off status. 

I am dedicated to ensuring the accuracy of my credit report, as well as understanding any legitimate changes that have occurred with my accounts. Timely and accurate communication regarding this dispute is of utmost importance to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation