Consumer complaint received 2023-08-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I am filing this complaint because I have been defrauded out of {$28000.00} over a two- month period from XXXX to XX/XX/2023 on Bank of America XXXX XXXX A total of 32 transactions were conducted on this platform provided by Bank of America! None of these transactions were created by me, nor were they authorized by me. I don't know any of the recipients and none of them are on my XXXX recipient list. In fact, I hardly use XXXX. I have a checking account jointly held with my father, and these fraudulent transactions have been made from this checking account. This account is primarily used by me, a XXXX year old, whos just started her career I am being denied access to my hard earned money because of fraudulent activity on Bank of America provided platforms! 

I filed a fraud claim in XXXX to which Bank of America did not take action my account was not put on restriction, my debit cards were not canceled. Nothing was done. Then in XXXX I called Bank of America again and filed a fraud claim for all the fraudulent transactions that had continued on my account. This claim has been repeatedly denied by Bank of America. 

I have provided details of my interactions, in chronological order, with Bank of America below. I have also attached all the correspondence with the bank - the initial denied claim notice, the faxed letter I sent to Bank of America with all details of the fraud transactions - after which I received another denied claim - and the emails my father sent to XXXX XXXX, the President of Retail Banking at Bank of America, to which he has received no response. 

XX/XX/XXXX - filed initial fraud claim ( no resolution or action taken by Bank of America to protect my account ) XX/XX/XXXX - filed second fraud claim for all 32 fraud transactions XX/XX/XXXX - fraud claim denied XX/XX/XXXX - called Bank of America to dispute the denied claim XX/XX/XXXX - faxed letter to the Bank of America fraud department and investigator [ letter attached ] XX/XX/XXXX - fraud claim denied by Bank of America once again, after reviewing the faxed letter and supposedly conducting another more thorough investigation XX/XX/XXXX - email sent to XXXX XXXX, XXXX of Retail banking [ email attached ] XX/XX/XXXX - follow-up email sent to XXXX XXXX XXXX after receiving no response [ follow-up attached ] As you can see, I have repeatedly tried to resolve this issue and get my money back, but Bank of America continues to deny my claims. I have been a loyal customer of Bank of America for 7+ years as a Preferred Rewards client ( and my father is a customer for 23 years! ), and the bank 's lack of effort and interest in a matter this serious has caused me a great deal of stress over the past few weeks. My father has also filed a complaint with their Preferred Rewards service desk but has received no response. 

I hope you will appreciate the stress I am going through and hold Bank of America accountable for their lack of customer protection on checking accounts platforms and for their poor customer service. 

I would like to receive my money back as soon as possible- PLEASE HELP.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation