Consumer complaint received 2023-05-18
Company: SANTANDER HOLDINGS USA, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Subject : Letter of Compliance - Failure to Follow XXXX XXXX Reporting Standards Dear, CFPB I am writing to bring to your attention the discrepancies and non-compliance with XXXX XXXX reporting standards regarding my XXXX XXXX  account. It has come to my attention that there are multiple violations in the reporting of this account, which I believe has resulted in inaccurate information being reflected on my credit report. 
According to the information provided in my credit report, the details of my XXXX XXXX account are as follows : Creditor : XXXX XXXX  Account Reported : XXXX. XXXX, XXXX Account Status : Closed Balance : {$36000.00} Account Type : Auto Responsibility : Individual Account Remarks : Charged off account Times XX/XX/XXXX days late : XX/XX/XXXX Upon careful review, I have identified five key areas in which XXXX XXXX has failed to adhere to the XXXX XXXX reporting standards : 1. Reporting of Payment History : The provided payment history table is incomplete and lacks the necessary information for each month. It fails to accurately reflect the payments made and the status of the account during specific periods, resulting in an inaccurate representation of my payment history. 
2. Payment Status Reporting : The current payment status and worst payment status of the account are both inaccurately reported as " Charge-off. '' However, I have never made any payments on this account, and it should be reflected accordingly.

3. Account Status : The account is reported as " Closed, '' but there is no indication of the date or circumstances surrounding the closure. It is essential that the closure details are accurately reported for transparency and clarity. 
4. Responsibility : The account is correctly reported as an individual account, which aligns with my responsibility for this debt. However, other information indicates an inaccurate payment history, suggesting a failure to properly attribute the responsibility of the account.

5. Lack of Additional Information : The report lacks crucial details, such as the highest balance, monthly payment, and exact terms of the loan, which are essential for a comprehensive understanding of the account. 
Based on the discrepancies outlined above, I kindly request that XXXX XXXX promptly rectify these issues and ensure compliance with the XXXX XXXX reporting standards. Additionally, I urge you to take immediate action to investigate and correct the inaccuracies in the reporting of my XXXX XXXX account. 
Please be aware that failure to comply with these standards and address the inaccuracies within a reasonable timeframe may result in further legal action to protect my rights as a consumer under the Fair Credit Reporting Act ( FCRA ). 
I appreciate your attention to this matter and your prompt resolution. I expect to receive a written confirmation once the necessary corrections have been made to my credit report. 
I have attached proof of identification ( s ) as well down below in this letter. 
Thank you for your cooperation. I 100 % sign and pledge that I am the sole writer of this letter. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation