Consumer complaint received 2018-06-22
Company: Peer Advisors, LLC
State: MD
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
XXXX  XXXX XXXX XXXX XXXX, Texas XXXX I am the new owner/heir/son of the home that was owned by deceased mother. In regards to your letter dated XX/XX/XXXX, received on XX/XX/XXXX. I am disputing the validity of the debt especially the foreclosure court costs/attorney fees. 

Timeline In XX/XX/XXXX when we originally contacted XXXX XXXX ( XXXX ), we were told to submit certain documents to include personal representative letter, proof of purchase, etc and that we had until XXXX to get the documents in. 

On XX/XX/XXXX letter sent to XXXX requesting extension ( later told that was not correct ) ( enclosed ) On XX/XX/XXXX -- when we contacted XXXX   were told to go on XXXX to post that we were selling the house and to include the address, point of contact, must show asking price and address and then forward that email to XXXX the said information and link. Submission submitted ( enclosure email and message receipt from maturity dept ) On XX/XX/XXXX, telephone was made with XXXX and XXXX that since we put in the extension, that it takes 5-7 business to review, but requested that we call back on Monday afternoon. 

On XX/XX/XXXX, a follow-up phone call was made and we spoke with XXXX, she said that the documents were received and that an extension was granted from XX/XX/XXXX thru XX/XX/XXXX. 

On XX/XX/XXXX the estate filed another request for extension using the same method and exact information of the approved extension that was to end on XX/XX/XXXX. ( enclosure email and message receipt from maturity dept ) On XX/XX/XXXX, a foreclosure notice was filed with the court house. I am confused how could you file foreclosure when the XX/XX/XXXX extension was not done. It was approved at first and we were told after you filed foreclosure that it was disapproved so months later when we called in about cancelling the foreclosure. There was never any communication that it was disapproved because we followed the same exact procedure that you approved in XX/XX/XXXX. 

XX/XX/XXXX, telephone from XXXX XXXX, XXXX of XXXX, challenging foreclosure and the way the process was handled for the heirs. We should have never been told to post on XXXX. We were supposed to be mailed a packet of which we never received. 

XX/XX/XXXX, foreclosure/auction scheduled for XXXX. 

XX/XX/XXXX foreclosure cancelled. 

XX/XX/XXXX foreclosure notice received Numerous attempts requesting payoff was submitted XX/XX/XXXX, loan transferred to XXXX. Not sure the real reason here but it complicated the process. Same address, phone number, different account number but same. 

XX/XX/XXXX foreclosure notice scheduled at XXXX XX/XX/XXXX payoff received XX/XX/XXXX house purchased by heir/son This entire process has been a debacle from the day we made contact with typo on your part of my mothers date of birth and treating the family like they do not know our mothers birthday, to filing unnecessary/wronged foreclosures. 

We are requesting the money for the foreclosure be returned to the buyer, In addition to the refund of the dates of XX/XX/XXXX to XX/XX/XXXX interest since the loan closed on XX/XX/XXXX as well as any money that was available in the line of credit. We feel that we were not treated fairly and that their aim was to foreclosure on the property. It was this familys intent from day one that I purchase the home as the heir. ( see enclosed letter dated XX/XX/XXXX ),  The payoff amount to XXXX was {$200000.00} ( including {$8500.00} in legal fees that were unnecessary as well as additional fees that were charged until XX/XX/XXXX when closing occurred on XX/XX/XXXX. Requesting a refund of it and the unnecessary court costs/attorney fees and any other money to be refunded to buyer.

Company response to consumer: Closed with explanation