Consumer complaint received 2020-03-28
Company: I.C. System, Inc.
State: LA
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Approximately a year ago I contacted XX/XX/XXXXXX/XX/XXXXto set up services. The worker could not deliver services, then I was transferred to multiple different departments and workers. The last worker I spoke with told me that they had to refuse services because I owed money to them from the last time I had services with them. The last time I had services with XX/XX/XXXX XX/XX/XXXX was approximately 3/4 years prior to this phone call that took place one year ago. I asked how much I owed and why I didnt receive any notices saying that I owed, and the worker responded that he couldnt tell me how much or any information because my account expired since it was so long ago and that he couldnt do anything to inform me because the company already submitted everything to collections. The worker transferred me to the collections agency ( this is not the same collections agency that is on my credit currently ). The guy I spoke with was a man who could barely speak XXXX, and said his name was XXXX. XXXX was extremely aggressive and pushy. I did not trust this source from the second he opened his mouth because of the way he spoke to me. He told me I had to pay within 20 minutes or the price would go up and he would make my credit score go down more and more every month. After asking him to help me further understand the situation he said all I can tell you is that you have 20 minutes to pay and the deal is if you pay with your checking account instead of a credit card, Ill take {$100.00} off the amount owed to collections. When he said that, I immediately got off the phone with this guy bc of how aggressive and fraudulent he sounded. I contacted my financial advisor and he advised me to let it go bc my credit score is good and I havent XXXX  a single payment on anything. Up to the date of this event, I had not received a phone call, an email, or anything at all from XXXX  XXXX  saying I owed money. When I was in College and moved out from my rental with a roommate years ago, I specifically remember turning in all equipment and paying everything owed with my roommate and checking my account seeing a {$0.00} balance after all was said and done. I have not heard from XXXX  XXXX   or collections or any company at all. This whole incident competent blindsided me for 1. If someone owed me money, Id be emailing, calling, and doing everything possible to get the money. Yet, I was never notified or contacted AT ALL after informing XXXX  XXXX  of my move. 2. Why in the world would I have tried to get services with this company again if I had known what they did??? In conclusion, all of this was shocking and confusing to me. Remember, all of this happened about a year ago when I was made aware of this situation when I tried to call and get services. Here we are about a year later, and I just received an email yesterday from XXXX   on XX/XX/2020 that i was turned into collections AGAIN. I check my credit report and file a dispute with XXXX, this is a whole new collections agency that I havent heard of and my credit score dropped 24 points because of this. Before my credit score was in the 750s Let me say again, still to this day I have NEVER missed a payment in anything in my entire XXXX   years of life and I am so positive this is a complete fraud. A WHOLE YEAR AFTER MY PHONE CONVERSATION WITH THIS AGGRESSIVE XXXX, Im getting an entirely new collections submission. It makes no sense at all. They can not back up anything they claim with information or statements, I was never contacted by them at all, and I want this fraudulent hold on my credit lifted because I do not owe anything. I have done research and I have found that I am not the first person XXXX XXXX has done this to. I hope this situation can be solved and appreciate any help that I can receive to fully understand this matter and get to the bottom of it. Thank you for your time. - XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation