Consumer complaint received 2022-12-30
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I have a Chase checking ad Saving account and had a business checking account as well that was closed by Chase this XXXX- this is a complaint about excessive NSF/overdraft fees that, when I checked your website, Chase claims that they were doing away with in 2022. 

I realize that I am to blame to a certain extent for how these fees were triggered- however I think when you see how out of control these fees accrued in 2022 from XXXX to XXXX of this year-totaled ( at that time Chase had charged XXXX {$1500.00} in {$34.00} NSF fees on XXXX regular checking, and {$860.00} in NSF/overdraft {$34.00} XXXX on my closed business checking account ), that something isn't right. 

I had a direct deposit coming in each month from the Federal government for my XXXX XXXX for mental illness- I suffer XXXX XXXX XXXX XXXXXXXX but I am not at all XXXX XXXX- although maybe these incidents indicate otherwise! .. It was direct deposited to my savings account and then I would transfer it our to my XXXX checking accounts. I was working an allowed part time self employed business and honestly I got XXXX  a few times and suffered often from XXXX XXXX in 2022. 

What I basically noticed this year, was that Chase extened me a total of the equivalent of my XXXX direct deposit amount ( {$2000.00} ) in overdrawing my checking accounts - either all in XXXX checking account or a combination in the XXXX accounts. Then my direct deposit hit and as soon as I cleared the accounts back to a XXXX or positive balance, I could immediately overextend or over draw the next month back to that {$2000.00} limit. I was vaguely aware that I was getting NSF charges of {$34.00} but didn't pay that close attention. 

So right then and there by saying this, I realize that what has happened and me admitting I wasn't paying attention means that I am to blame. But especially when I see that Chase claims to have eliminated these fees in 2022 - I say BS. Also, because I was really starting to hurt because I wasnt getting the full effect of my XXXX deposit each month when Had hundreds of dollars built in to the negative balance I had to clear in order to reset and get the " overdraft credit ''. 

I finally sat down and crunched the numbers and was shocked- but knowing this was probably just a computer program, I was sure that when I appealed to human beings to review, that XXXX. I was putting an end to this vicious cycle, and XXXX. Somebody would take a little pity on me and my situation and give me SOME refunds- after all, if this was a credit card account and balance- by my paying the entire ( negative ) balance in full each month- I wouldn't even be charged interest by the credit card company XXXX What was the difference? Well I got no XXXX and the letters I wrote were handled by some young college trainee or new hire person that had not power to offer anything more that a XXXX  of the latest NSF {$34.00} charges reversed. Okay so what I did and told Chase, is that I had to move my XXXX to another bank and checking account where I could avail myself to the full XXXX monthly amount and that because in both checking accounts I had left in XXXX a {$430.00} negative balance ( business that I had already paid $ XXXX XXXX been charge that much in {$34.00} NSF XXXX, and in the other a negative {$600.00} plus-but not {$700.00} in my regular checking that had received {$1500.00} in {$34.00} NSF XXXX  ) XXXX so basically, in my mind both accounts had negative balances that were 100 % from NSF fees and that I needed and would take my time addressing and paying. 

Well I didn't move fast enough on my business account ending in XXXX and they closed and purged all records and statement from my sight- and I finally paid in full this week to prevent this from going in to collections or having the account reported to the XXXX XXXX. The regular Chase I paid fast enough to keep that account and asked Chase to be sure NOT to allow any kind of overdraft " priviledges '' - as its no gift - its a poverty trap to me. I wouldn't even be writing this except that I had a separate issue with XXXX XXXX  that I wrote to you for help - AND WITHIN THE SAME DAY XXXX called me to resolve- so you must scare banks and therefore- while I realize ultimately I am to blame for what happened with Chase XXXX I thought perhaps someone higher up then the trainees I got responses from, would see that maybe it the XXXX XXXX? But certainly when getting the XXXX complaint ready, I saw that Chase was XXXX of the banks committed to elimainating NSF fees and overdraft fees in 2022 it seemed so I thought you should know that this happened to me despite their pledge to do away ( the XXXX print on your website )

Company response to consumer: Closed with monetary relief