Consumer complaint received 2022-09-07
Company: Navient Solutions, LLC.
State: MN
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Key points with more details below.

1 Was told these loans were not private when originally consolidated.

2 Was told I can't discharge in bankruptcy because federal student loan.

3 Was told I could have stopped payments during COVID relief period.

4 Was told no I can't get a refund for those payments made because it's a private loan.

5 My interest rate is higher than I remember it was supposed to be,. But my memory could be inaccurate.

6 Was told they can't produce original loan paperwork. 

7 Account info Navient XXXX XXXX XXXX I am 15 years or so in repayment. 
When I consolidated thru XXXX XXXXXXXX I was told in no uncertain terms that it was not a private loan, that's why it consolidated into two loans, one for subsidized and unsub loans. All federal loans and still will be federal loans. 

The debt sold to Navient some years ago. 

I thought I should have been at 2.85 % from a .5 % discount for my automatic payments. But I am at XXXX somehow, they say I have a 1 % discount for autopay and the interest would be XXXX otherwise, but I don't remember anything anywhere that put me at or over 4 % before the autopay discount.

I read directly from the federal student loan web page in one of the articles they published about getting a refund for payments made during the COVID relief period, being as I've only worked a couple weeks this year and my unemployment has run out, I can really use that money until I get more work, in construction, a little fall work is all I can count on until next spring at this point. 

I was told and found out XXXX XXXXXXXX lied to me when they said the consolidated loans were not being private loans in any way. Navient says even though I could have stopped making payments during the relief period that I can't get a refund for payments made. But the loan isn't so private that I can have it XXXX in a bankruptcy. I don't understand how Navient can hold my loan that didn't originate with them, get all of the lender protections for federal student loans but I can not get money back that I didn't have to pay and not be able to discharge this debt in bankruptcy like any other private loan .... But they assured me it is a private loan for me but they retain the federal student loan protections for lenders. 

Navient can not produce the original terms of my loan and my personal records of it were destroyed from water damage that led to a pile of mold in the file cabinet of what was a good amount of various records including my copies of loan paperwork. 


So is there anything I can do? Any recourse? 
How do I find out if what they say about me being ineligible to get a refund on payments I made that I was not obligated to make is accurate. That they acknowledged I did not have to make those payments, but am not able to get a refund for those I did make does not make sense. Sounds like with the potential for loan forgiveness they do not want to give back any money they got from me. Had I not had such a stretch of unemployment I wouldn't be looking into this as I am all about paying what I owe, but there is help for people who need it, and I need it. 

And is there anyway to get my original loan terms from these lenders, they say they don't have the documents but I bet if I could sue to not pay another penny without those they would find them real quick then. Just saying they exists somewhere and if they were motivated enough, they could produce them. 



XXXX XXXX XXXXXXXX XXXX ED placed your ED-owned student loans in a temporary payment suspension that started XX/XX/2020. This means you dont have to make monthly payments during this time. If you made a payment during this time, you can request a refund through your loan servicer. XXXX

Company response to consumer: Closed with explanation