Consumer complaint received 2023-02-06
Company: Elevate Recoveries, LLC
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I was in the process of getting a mortgage when it was brought to my attention that XXXX XXXX had on my report that there was an uncollected medical debt. I was completely unaware of such a debt. 

I called XXXX  XX/XX/XXXX or XX/XX/XXXX and spoke to the first person, I told them this is the first time I am aware of this debt. They said it was from a visit at a hospital in XXXX in XXXX of XXXX. I was at a hospital during this time so I asked what for contact information they had on me, the person stated that they had an address in XXXX, XXXX and that is all they had. I gave them my current email address and phone number. I asked how did they try to reach out to me to resolve this alleged bill. She stated they sent several notices to the address they had on file. While I was asking for more information the person hung up on me. 

I immediately called back and spoke to a different person. I explained what happen and asked them how their company made attempts to reach out to me. She said according to what she saw no attempts were made to reach out to me. I asked how could her company hit my credit if they hadn't even reached out to me to notify me of this collection. She said that they would give me a discount if I settled the debt that day, I told them I was not going to settle anything without seeing a copy of this alleged bill. I gave the person my proper mailing address to send me a copy. She then told me she could email it to me if I prefered and that it would take XXXX to XXXX hours to receive the email. I told her if she could email it to me it would be great. 

On XX/XX/XXXX I received the email and all it was was a settlement letter and had no copy of the actual bill. I called XXXX XXXX  and explained to the person what had happened previously and stated that there was no bill in the email I received only a settlement letter. They told me that the actual bill was being emailed to me. I could see on the settlement letter that the bill was from a XXXX XXXX XXXX of XXXX so I asked the person if they happened to have the doctors name. They gave me the name of a XXXX XXXX XXXX. As we were going over this informantion she said that something didn't look right on my account and was going to talk to her supervisor, she placed me on hold and I was disconnected. I didn't call back because I figured I would wait to see if I would actually receive a copy of this bill. 

While I was waiting for the bill, I reached out to the hospital and asked if they had sent anything to collections from my visit because I had paid the hospital bill that was sent to me. They stated that they did not sent anything to collections and that my account was paid off. I asked if they had a record of who seen me that day they said it was their XXXX radiology department and the XXXX was a XXXX XXXX. None of which is who XXXX said the bill was from. 

On XX/XX/XXXX I still had not received a copy of this alleged bill and called the company. I asked the person if I could speak with a supervisor. They asked what it was in regards to and I explained the situation and they connected me to a supervisor. I told her that I still had not received a copy of the alleged bill and further explained that there must have been some sort of mistake and don't beleve the bill is for me. She told me that it takes up to XXXX  days to receive a bill request and that they sent the request on XX/XX/XXXX so obviously the XXXX  person didn't send the request. Then she said I requested them send a settlement letter, which I clarified that I didn't request a settlement letter but requested a copy of the bill. I asked her how did their company try to reach out to me she mentioned they tried calling. I asked how could they have called me when they didn't have a phone number on file until I gave it to them the first time. She also stated that she did try to call me after my third phone call to the company when I was disconnected. I asked if she left a message she said she did not. At this point I told her I would give their company a week and if I didn't receive a copy of this alleged bill I would call back to have this removed from my credit. Then she changed her story to it takes XXXX to XXXX  days to get the bill. At which point I told her I was going to file a complaint. 

This company has done nothing but not provide requested information and give me a different story every time I talk to someone. I don't beleive this is a legitiment bill and that they should never have put this on my credit without first getting a hold of me.

Company response to consumer: Closed with explanation