Consumer complaint received 2017-11-13
Company: JPMORGAN CHASE & CO.
State: WA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, WA XXXX Card ending XXXX XXXX XXXX, XXXX Chase XXXX Offices Fax # XXXX XXXX XXXX, XXXX Greetings : In early XXXX, I signed a contract with a company called XXXX XXXX XXXX for future employment if I completed a class. As I did well in the class, I was offered a chance to purchase some products I was told for future company expansion. They would add money to my Chase visa account, and I could use that money to make purchases and send them away. After I added {$7500.00} on XXXX XXXX, I called Chase and asked if there was any way the {$7500.00} I put into my account to pay my credit card could be reversed. I was told that it could not be reversed once it showed in my account without going to court. Please listen to the tape of the conversation I had on XXXX XXXX. On that basis, I agreed to make the purchases for XXXX XXXX XXXX and send them off. Money was then added in the amount of {$7400.00} on XXXX XXXX and I made more purchases and sent them off. Money in the amount of {$7600.00} was added on XXXX XXXX and again I made purchases and sent them off. On XXXX XXXX, the first two of these payments were reversed, leaving me stuck. I told Chase not to allow the third to be reversed as well as it was clearly fraud, but Chase allowed it to be reversed in early XXXX. The class was real and cleverly used XXXX XXXX XXXX in story problems, but XXXX XXXX XXXX company seems to be a big scam. 
I believe that Chase has responsibility here. I know that checks that are cashed then bounce later, so I thought I was being careful to ask Chase when I could actually count on this electronically transferred money being there to stay. I have called the Chase Fraud division who said this is not something they normally handle, so I was told to write to you here. 
It should not be possible for someone to reverse a payment after 20 days (! ) simply by pushing a button. Commerce in the US would stop! As I was told on the phone, they should need to get a court order to stop a payment. They claim I was not authorized, but I had proof of authorization I was not allowed to put before a judge. By allowing this kind of reversal without a court action, Chase is complicit in allowing this kind of fraud to happen.
I called Chase again on XXXX XXXX and was told that their system shows all three deposits bouncing on the day they were made. In other words, the XXXX XXXX deposit now shows on the Chase system as bouncing for insufficient funds on XXXX XXXX. The only way I can now prove this did not happen is to point to the call Chase made to me on XXXX XXXX where someone from the Chase fraud unit called to tell me that the XXXX XXXX payment had just bounced and asked me was I aware of it. The call was early in the morning and woke me up if you listen to it, so I may have sounded confused. 
Chase should not be allowed to have the history of my account changed to " hide '' this fraud by showing that the deposit bounced the day it was made which was not the case. Chase has all documentation needed in their systems as discussed above. 
XXXX XXXX

Company response to consumer: Closed with explanation