Consumer complaint received 2023-02-15
Company: U.S. BANCORP
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
Respected Sir/Madam I do have an personal bank account in US bank since XXXX till date. Recently in XXXX XXXX I have opened another personal bank account in XXXXXXXX XXXX XXXX. Since XXXX XXXX account is a new account and had no money in that so to save money in my new XXXX XXXX personal bank account I had made a XXXX transaction of amount {$3500.00} from my US bank account to XXXX XXXX on XX/XX/XXXX. I have received an email from US bank on XXXX XXXX saying that {$3500.00} has been deposited into my XXXX XXXX XXXX account. But when I checked my XXXX XXXX XXXXk account I did not find an amount {$3500.00} in my account and still today that amount has not reflected/deposited into my XXXX XXXX XXXX account. I have immediately called US Bank and XXXX XXXX XXXX after observing that issue on XX/XX/XXXX but I didn't get any proper response from both banks. I have made so many calls and I explained them about the issue but any of those XXXX bank representative responded properly. So immediately I booked an appointment to meet my US bank XXXX about this issue. I have met him and explained everything about my situation and issue I am facing with. He checked and informed me that from their end its showing that amount has been deposited to XXXX XXXX XXXX account.I have shown US bank XXXX my XXXX XXXX account to confirm him that the amount is not their in my account and given all details he asked for. After looking into my XXXX XXXX account he also recognized that amount is not deposited into my account. Even I have raised dispute with US bank about Transaction made but that dispute has been canceled by US bank and when I asked reason for Dispute Cancellation they informed that since from their end transaction is showing as deposited into XXXX XXXX XXXX  account so that they can not make any dispute. Even When I called XXXX XXXX  none of the representatives/ manager responded properly since from XX/XX/XXXX to till date I am calling them but they didn't help me with anything.I shared them all the details they asked for like trace number, Transactions details and everything whatever they asked for and requested to raise a case but they didn't raised a case and lied to me saying that they have raised a case. Again I raised case and they repeated the same. When I asked on XX/XX/XXXX about case status they told me there is no case created and again I gave them all details to raise a case. But they are not serious about this issue and still I didnt received my amount of {$3500.00} into my account. It's already XXXX  months I waited on this issue but none of this both banks helped me. Both banks are responsible for my amount and I didnt get a proper help from them. I am in urgent need of money and I sincerely need your help on this as soon as possible. I hope at least I will get help from your end.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation