Consumer complaint received 2019-01-28
Company: BMW Financial Services NA, LLC
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
XX/XX/XXXX Attn : BMW Financial Services XXXX XXXX XXXX XXXX, OH XXXX BMW Account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services Fraudulent Company Practices These two companys aforementioned are the same entity, operating business under same umbrella ( BMW ) On XX/XX/XXXX, I received an invoice from XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services for {$2000.00}. I called BMW on XXXX  XXXX,XXXX, XXXX, and XXXX to inquiry about my account with XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services to verify what my account was to date. My last payment made was on XX/XX/XXXX, for {$600.00}. Im due to pay for XXXX Payment which is {$600.00}, due on the XXXX of each month. When making payments after 10 days, a late payment fee of {$66.00} is assessed, which I owe XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services {$660.00} to date. 

XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services also are practicing Fraudulent Activities by inflating my late fees account, and placing that account in a High Interest Bearing Account, which inflates my late fees daily. I have no clue of what I owe in late fees, due to XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services, not willing to mail me documentation on my late payment account. This activity is Abuse of a Consumers Rights and a malicious fraudulent practice by a FDIC regulated Bank, i.e., XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services. Ive inquired to XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services to propagate to me documentation of my late payment account, which I have been sending additional payments to XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services, to satisfy my late fees, which I have not received to date. 

I've mailed off my car payment for XX/XX/XXXX, i.e., {$600.00} and a late fee of {$66.00} for the month of XX/XX/XXXX. Im late on XX/XX/XXXX, due to the Federal Government Furlough and Federal Government Shutdown. I purchased prior BMW and financed the XXXX XXXX  XXXX, with XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services XXXX, which was totaled in XXXX. The XXXX XXXX was maintained full coverage insurance and GAP insurance, which vehicle was paid off. XXXX XXXX  XXXX XXXX XXXX XXXX and BMW Financial Services, continue to not apply my present payments, which I make to my XXXX XXXX XXXX XXXX, i.e., Active or Relevant account, i.e., - BMW Account # XXXX and apply money to my old account, which has already been Satisfied and Closed. I truly believe XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services are ( Purposely, misappropriating my payments to wrong account, to damage my credit ). 

I asked BMW representative how I could eliminate my principle balance on the vehicle, which she stated, write Apply to Principle on your Money order or check. 
XXXX XXXX  XXXX XXXX XXXX XXXX XXXX and BMW Financial Services, mailing address is XXXX. XXXX XXXX, XXXX, AZ XXXX. 
My Credit is being Damaged from XXXX XXXX  XXXX XXXX XXXX XXXX XXXX and BMW Financial Services, Purposely Mishandling my car payments money orders, due to me now writing Apply to Principle on my money orders, to pay off my car loan Expeditiously. Due to XXXX XXXX  XXXX XXXX XXXX XXXX XXXX and BMW Financial Services Hideous Acts, My Credit is being Tarnished. I shouldnt be held accountable for, XXXX XXXX  XXXX XXXX XXXX XXXX XXXX and BMW Financial Services,  Unprofessional Practices by a Conglomerate organization such as XXXX XXXX   XXXX XXXX XXXX XXXX XXXX and BMW Financial Services, This is Unacceptable to me as a Diligent Consumer, and to the other Millions of BMW consumers, who are experiencing the same issue as me. Hopefully the Consumer Financial Protection Bureau ( CFPB ), will investigate this Severe Matter at hand, on my behalf. 

Thank You, XXXX XXXX XXXX ( Home ) XXXX BMW Account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX

Company response to consumer: Closed with explanation