Consumer complaint received 2022-11-01
Company: WELLS FARGO & COMPANY
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Wells Fargo has submitted correspondence to me which is nothing but lies. I resent people and businesses that is going to purposely lie about what they have done wrong. First of all, my issues with this bank did not start on XX/XX/XXXX. The fraud to my checking account never resolved, The fraud with a Lien never resolved and now The fraud with my Credit Card along with The Super Checks has all became hidden secrets, I am so tired of fighting with this corrupt bank in doing the right thing. I have contacted so many attorneys from New Jersey to Georgia to pursue a case against this bank for their fraud, negligence and lies they have been telling for too many years. This bank does what XXXX does, drag their corruption out until they have passed the timeline of the one, they have. this bank has had so much time to correct their fraud. like corruption, it goes without resolution if you give up. I have not given up from the day I discover what this bank has done to me and my money. deceived me and stole my money. This issue with my Credit Card started on XXXX XXXX. I took {$200.00} cash advance off my credit card, I redeposited {$210.00} later and the {$10.00} extra was not for a cash advance fee because I did not owe one. yet the bank took it as such. I replaced that cash back on my credit card 20 minutes later, which I had been told by many employees that if I deposit the money back within the hour it will not affect the account. it will be a wash with no fees. this is what happen. On XX/XX/XXXX, I took {$2800.00} cash to Wells Fargo to pay off my credit card. I called the automated to get the balance which it stated XXXX without realizing that the other bank had checks that need to be cover also. what I did was take the money from my checking and put it all on Wells Fargo credit card. I got back home and realized the money should have been taken to XXXX XXXX XXXX. I call the credit card department, told them what happen and to transfer the {$610.00} into my checking account. The {$200.00} that was taken was already included in the statement because the statement had closed on the XXXX of XXXX and the transaction happen on XXXX XXXX which is the part of accounting the branch manager nor XXXX XXXX seem to not understand the reason I could not get this understood. this is really bad when your top people do not understand the simple fundamental of accounting and closing of statements and dates. I was told by Wells Fargo customer service I had to wait 2 days until it can be done. I waited and the money was not there. the {$41.00} was still there, not the additional {$610.00}. I called customer service to see why my deposit was not there. I was told nothing was done and she will be more than happy to do it now, but it was going to take 7 days. I was so confused on why would cash money have a hold on it. I asked her and she said it was cash. I told her yes and it is available immediately so why did I have to wait the first time when you should be able to see the type of deposit when you are in a customer account. The transaction was still not being done. I hung up the phone and called my attorney, told her what happen, she told me to use that credit card to get my own money back. the balance was XXXX and the account could not be a cash advance because it was extra. once i took my money back from the same teller I had used throughout this entire business, when I went back to show her what Wells Fargo had done, she was either fired or quit, we will never know until we find her. The transactions on my credit card account is # XXXX XXXX XXXX XXXX every last one. I never had any transactions on card # XXXX XXXX XXXX XXXX. This is Wells Fargo new card that they generated on their own without me requesting a new card for any reason. The only fraud on my card was the fraud Wells Fargo did. I had already reported the XXXX XXXXXXXX and the {$19.00} in XXXX before all the craziness to XXXX XXXX. This bank put my money that was mine as a cash advance on their new card with all the fees. that new card should have had XXXX brought forward while waiting for the XX/XX/XXXX to XX/XX/XXXX statement to drop which would have had the new purchases on it and nothing else. instead, they brought over all their own mistakes off my original card and placed it on their new card in order to commit more crimes against me. If Wells Fargo was not so corrupt in their business, they would have not taken a customer money and made it into money that belong to them. this bank should be called XXXX bank. everything is theirs 's. forget about the fact that it did not belong to them from the first place. I was sent their Super Checks to go on vacation, consolidate bills for 2.9 % interest rate. I am thinking because I paid off the card, they were giving me an incentive. I used the 3 checks # XXXX XXXX to pay off bills and to pay the cash bail for my son. The bank cleared all 3 checks and the merchants posted the cash to my accounts and the XXXX was also available in my XXXX XXXX XXXX Account. Wells Fargo reached out to this business because they are their business customers. These entities was contacted by Wells Fargo to get the money back. you want to know what is so crazy and illegal about what they all did. they went into my accounts and took back cash money without my permission nor my knowledge. As far as the law is concern, my debts are paid in full and the XXXX XXXX XXXX need to be charge by the CFPB with theft by taking. make them replace every XXXX of my cash back into my account and to never touch the account unless both parties has been served with a court order. other than that the bank committed a crime and I want them punished. The error that XXXX XXXX made also cost me insufficient funds fees of 3 transactions. The fraud that you committed in opening up accounts in people names without their authorization does not express pride nor quality customer relations. look at what you have done to me. stealing my Social Security check money from my account, knowing full well the law states that any bank account with the direct deposit of a Social Security Check is exempt from liens. it never stated the names had to be examine. The Social Security Check was the only rule for exemption, and this is why all expenses that was occurred should be reimbursed by you. XXXX XXXX XXXX is my shero. you gave her my bank statements without my permission nor knowledge and through XXXX blessing she has become my XXXX of truth in holding you accountable for the fraud that she find in my bank statements because of her experience on the bench with the exact cases that stole my money off my Debits Cards in which you all know. then to tell the me that the merchants who has my money for no reason and who was willing to put it back into my account through Wells Fargo because that is how they got it and Wells Fargo refuse to reach out to the names and numbers of all 7 merchants to retrieve my money back. This is a true sign that Wells Fargo also has to reimburse those charges also. The problem is my expectations has never been a priority to Wells Fargo, this is why I received a nasty letter from you calling me a liar about corrections facility. If you had listen to my first and second conversation with your customer service representative after the Mediation you would have heard me say that there is only two corrections entity that I am familiar with since XXXX and that is XXXX and XXXX XXXX XXXX. these were the only two entities in XXXX XXXX had licenses to operate in the facility my son was in. all the charges of corrections on my cards, I have no idea how, why, what, when and how was these other facilities was able to get my information to do this. Wells Fargo did nothing to correct the money that has been taken away from me including the money they just placed on me as theirs 's. Any decent human being would have thought by now that the scandal this bank has experience through their corruption, they would try their best to be careful and copable for what happen in their organizations. It seem the problems has gotten worst than better. I know now it is best for me to reach out to XXXX XXXX XXXX to get the help I need to make these banks accountable for their corruption on me and probably so many other consumers. I still can not believe that Wells Fargo would submit a answer with nothing but lies, including leaving off the most pertinent information. THE ORIGINAL CREDIT CARD WHERE THE FRAUD OCCURRED. THEY CLOSED IT AND HID IT BECAUSE THOSE SUPER CHECKS WAS FROM THAT CREDIT CARD NUMBER. THEY LIED, CLOSED IT AND STATED THE ACCOUNT WAS CLOSED. NEVER HAPPEN UNTIL XXXX XXXX WHEN THEY CLOSED IT WITHOUT NOTIFICATION TO ME. FRAUD AND LIES IS RAMPANT IN THIS BANK.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief