Consumer complaint received 2019-01-03
Company: Convergent Resources, Inc.
State: WA
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
To Whom It May Concern : On XX/XX/2018, I was assisting my significant other try and obtain a bank account with XXXX XXXX XXXX. When applying for the account he found out that he was not able to open the account because of a XXXX  record he had with a company by the name of XXXX XXXX, who is now XXXX XXXX. 
The representative at the Credit Union gave us the number she had listed as a contact, in which we called to inquire. The representative at now XXXX XXXX  didnt have answers to the questions and at one point put the call on hold. After that a male voice answered the phone, How Can I Help You?, not identifying himself, not even by name. At this time, there was no introduction I was now speaking with Convergent Outsourcing, a third-party debt collection agency agent. 
I proceeded to tell the man on the phone I wasnt sure as I was put on hold and he came to the phone and would continue to inquire about the account on behalf of XXXX XXXX. Because I was inquiring about XXXX, he told me I would have to speak directly to the bank at that point I asked if I was speaking to a collection agency. He did respond by saying yes. I believe it wasnt until then he said that it was an attempt to collect debt. He asked me who he was speaking to, and I replied by saying XXXX XXXX. He continued the call without identifying who I was, just asked my name. 

At that point he didnt have the information regarding when the account would fall off XXXX  so I then asked to speak to a supervisor. That supervisor too, asked me my name, and I responded, XXXX XXXX and proceeded to speak with me. Later on, in the call, I did inquire about her speaking with me and her response was, I can speak with anyone who calls about the account because they didnt have a contact on file. This is clearly a violation of the FDCPA. 
To follow-up regarding the FDCPA violation and complaint written by XXXX XXXX, he received a response regarding the this violation and several others they refused to address in the letter by misrepresenting me and falsifying documents to the different agencies, i.e., Consumer Protection Financial Bureau, Attorney General, and the XXXX XXXX XXXX stating they were not in  violation because I was representing myself as a person of the business account in question from XXXX XXXX who listed herself on the document as a Compliance Supervisor. 
After receiving the letter, I too read the response, that falsified who I said I was and tried to follow-up with XXXX XXXX for clarification and to date, havent received a response to the above claim. When trying to call the business, Convergent Outsourcing, I was hung-up on by the receptionist and treated very rudely by all parties in the company. 
After asking for a supervisor, I was transferred to 3 different people, one who identified themselves as just a collection representative, another who said she was a team lead who worked with management and said all supervisors were in a meeting. I was finally able to get through to a person by the name of XXXX XXXX, who identified himself as a Managers Assistant he would not speak with me regarding the account after telling him how the letter read. He said he didnt feel comfortable. I asked him to have XXXX XXXX get back with me and to date, again, have not heard from her. 
After not hearing from her, XXXX and I went to the company where we were treated like criminals by the receptionists, one who said it was illegal to transfer calls without an account number and the other who refused to give her name because she was in fear that we would find her on XXXX? It took at least 20 minutes for them to send down the Operations Manager who was also rude and unhelpful. 
I had to wait for attention to tell her our concerns with the account as she stood up in the middle of the conversation and started looking for her cell phone, then proceeded to ask XXXX if he had seen it as if he stole it from her. It was very disturbing that she not only thought he stole it from her but that was her concern more than the customers she had in her office regarding FDCPA violations and abusive employees of Convergent Outsourcing. The receptionists both were working with paperwork face-up on their desks which too is a violation. 
I have now made several attempts to contact the company regarding this situation and the falsifying of records and they will not respond, the Operations Manager even said, she wasnt going to deal with the situation. I respectfully asked her why and she said she doesnt have to give me reason, very rudely. She also refused to give a time frame in which we can check back with her for answers. XXXX and I continue to get ignored and have no choice but to file complaints to resolve the issues we are having with Convergent Outsourcing. They are a business operating untactfully, falsely and not following federal guidelines written in the FDCPA.

Company response to consumer: Closed with explanation