Consumer complaint received 2018-11-17
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
In XX/XX/2018 I paid for XXXX services to XXXX XXXX XXXX to prepared and process my XXXX with the state of GA and the IRS. I was sent and email with the articles and by laws that were prepared along with a receipt of the XXXX filing. My application was rejected the first time and had to be resubmitted. While the XXXX  went through the paper work in not properly showing me as the XXXX of which as of today needs to me corrected. I have made multiple attempts to contact XXXX XXXX the preparer and have not been successful with making contact or receiving a return call.After receiving no response from Ms XXXX I disputed the charge with XXXX XXXX my credit card company in the amount of {$440.00} for incomplete services. I could not open a bank account with they paper work she prepared because it was inefficient. Mrs XXXX also sent a prefilled application to me alleging that she was sending it to the IRS and I should receive my correspondences from the IRS within 4-6 weeks. After not hearing anything I called the IRS to check on the filing, and they have no record of it being submitted. I call twice just to make sure. 

Ms XXXX disputed the charge and in her response she claims that she didn't know that the {$270.00} filing fee had not gone through, how ever she never provided a confirmation of receipt of filing as she did with the incorporation. In her dispute she alleges that her paper work was sufficient, and it is not. I don't have any thing filed with the IRS, My paper work is invalid, I can not open up a bank account until somethings are corrected with my incorporation. 

Capitol One has returned the funds to Ms XXXX despite the admission in her email regarding the {$270.00} filing IRS fee, and a letter from the Manager of XXXX XXXX of which I provided regarding their review of of my paper work from their business dept in my attempt to open an account. The asked me to provide something in writing from a financial institution and I did. On. XX/XX/2018 I spoke with XXXX Customer ID XXXX was on the phone tirelessly trying to resolve this issue for the 3rd time. Since our conversation, The Charge of {$540.00} appeared to have been re billed on my card 4 times. This is financial XXXX.Anyone seen reviewing my account that this is not an error, my account has been mishandled since this dispute and I am very disappointed. My balance is not above my credit limit and I can't afford to with my work and school schedule to try an battle with a customer service representation that has no compassion, lack of understanding, and won't help me get my account and my dispute resolved. 

I am in need of assistance at another level, I want this to go to the corporate level so they can here my complaint. I have asked that this matter be escalated and to to avail I have not heard from the next level management. 

Issues With The paper work are the following.. 

1.On the GA Articles I am supposed to be listed as the XXXX the error She has me listed as the XXXX 2. The IRS application is just that and application and has not been submitted to the IRS nor has the fee been paid 3. Capitol One is not willing to call to verify anything, however they want me to get it in writing, I have tried to request it in writing, but it has not been successful. I have tried to have the IRS on a 3way and the Capital One refuse to take a verbal verification, I advised them I was told they could not provide anything in writing

Company response to consumer: Closed with monetary relief