Consumer complaint received 2023-11-24
Company: Amsher Collection Services, Inc.
State: FL
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
Subject : Formal Complaint Regarding Unacceptable Customer Service Interaction To Whom It May Concern, I am writing to bring urgent attention to an incredibly disheartening and wholly unsatisfactory customer service interaction I recently encountered with XXXX XXXX XXXX from Amsher Passionate Collections on XX/XX/2023, around XXXX XXXX. This experience fell far short of the service standards I anticipate from AmSher 's " Compassionate Collections. '' The encounter comprised numerous alarming issues that significantly compromised the professionalism and integrity of your service. 
Condescending and Patronizing Tone : Throughout our interaction, XXXX XXXX consistently used a condescending communication style, which, in turn, fostered an uncomfortable and unprofessional environment. 
Lack of Information and Clarification : Despite my explicit request for crucial details and clarification, XXXX XXXX obstinately refused to furnish necessary information, leaving me unable to address my concerns effectively. 
Unprofessional Sarcasm Regarding Settlement Inquiry : XXXX XXXX introduced unwarranted sarcasm into the conversation, dismissing my legitimate inquiry regarding a potential settlement by insinuating an absurd comparison to a Black Friday Deal, remarking that AmSher 's service was not concerned with customer satisfaction. 
Implications of Dishonesty : XXXX XXXX not only implied but outright accused me of acting in bad faith and playing some game regarding payment, an offensive, and entirely baseless allegation. 
Raised Voice and XXXX XXXX : XXXX XXXX raised his voice, employing intimidating tactics to prevent me from adequately expressing my concerns, creating an unwelcome and unprofessional atmosphere. 
Refusal to Escalate to Supervisor : Despite my request for escalation, XXXX XXXX adamantly refused to transfer the call to a supervisor, thereby obstructing any opportunity for a resolution or further assistance. 
Consistent Disrespectful Behavior : Throughout our conversation, XXXX XXXX exhibited a consistent pattern of discourtesy and unprofessionalism, significantly exacerbating an already unpleasant situation. 
Threats and Unprofessional Language : XXXX XXXX resorted to threatening language, insinuating legal action and the involvement of an attorney, an utterly unacceptable and unprofessional approach within a customer service context. 
Concerns about Discrimination : XXXX XXXX 's emphasis and handling of our interaction suggested a potential issue relating to my last name or ethnicity, raising profound concerns about discrimination and biased treatment based on personal identity. 

" The urgent resolution of these issues is not only essential to uphold the professionalism and integrity of AmSher 's 'Compassionate Collections ' but also crucial in safeguarding the rights of consumers. Addressing these grievances is an opportunity to regulate and discourage the intimidating and disruptive tactics deployed by certain collection agencies, which can cause undue distress in the lives of everyday individuals. Rectifying these matters will benefit my situation and contribute to fostering a fair and just environment for all consumers. ''

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation