Consumer complaint received 2022-03-18
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
In early XX/XX/XXXX, I filed a dispute regarding fraudulent charges on my Wells Fargo Bank, N.A. account ending in XXXX for {$3600.00} because I had been charged for goods or services that I did not receive. I had already tried to resolve the issue with the provider of the goods/services ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX ) to no avail. I provided the bank with ample evidence of my contacts with XXXX XXXX, that I had paid him for the goods and services that I never received, his refusal to provide the goods and services that he had agreed to, and his refusal to provide a refund. I can provide this evidence to you on request. If you need this evidence, please call me at XXXX or email me at XXXX In the matter involving Claim Number XXXX for {$3600.00} a provisional credit was issued on XX/XX/XXXX for this amount. Wells Fargo contacted me in XXXX to investigate this matter and I provided them with several pages of evidence showing that I had paid for goods and services that I did not receive and that XXXX XXXX had failed and refused to provide these goods or service. On XX/XX/XXXX, Wells Fargo reversed this provisional credit and debited {$3600.00} from my account. When I contacted Wells Fargo by telephone to find out what was going on, they stated that they would investigate this matter further, but then never followed back up. Further, they stated that I needed to bring the dispute with the app that I had used to pay the vendor. Unfortunately, due to the time that Wells Fargo took to process my claim, more than 60 days had expired so I could not dispute this matter under the Fair Credit Billing Act with another party. Furthermore, I do not believe that their conclusion is a correct conclusion that I should have disputed this matter with another party. I used my Wells Fargo checking account and/or my Wells Fargo credit/debit card and expected to be protected as is represented on their website. Additionally, the person I paid ( XXXX XXXX dba XXXX XXXX XXXX XXXX XXXX ) also had his account with Wells Fargo so the funds literally went from my Wells Fargo Checking Account to his Wells Fargo Checking Account. 

The Fair Credit Billing Act provides protection for consumers who pay for goods and services that they do not receive and Wells Fargo is failing and refusing to abide by this act by failing to refund monies and conduct timely investigations. Additionally, I believe they have violated the Deceptive Trade Practices Act by stating on their website and elsewhere that they protect against fraudulent charges. I feel that Wells Fargo has acted in a manner that is a violation of the Fair Credit Billing Act, the Texas Deceptive Trade Practices Act and possibly other consumer protection and banking laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation