Consumer complaint received 2017-04-10
Company: WELLS FARGO & COMPANY
State: OR
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
Summary of Events : Towards the end of XX/XX/XXXX I had seen an advertisement for Wells Fargo, and was looking for a financial institution closer to home as my bank is quite a few miles down the road, and Wells Fargo being there is a branch close to me I decided to give it a chance. I went online and received a document required to be signed and submitted which was done by XXXX of the XXXX, OR. Branch. Later I had received a survey from Wells Fargo asking me to fill it out. I did so voluntarily as I felt that XXXX did only what was asked and did not provide me any offers such as Savings, Credit, etc. Later, I opened other credit elsewhere. I filled out the survey honestly. I had an issue, question and had to get a temporary card so I was back in the branch in XXXX about 2-3 times. One of the, if not the most recent inside visit was a Friday I visited the branch, the manager XXXX spoke with me quite harshly, and adamantly about the survey I had submitted. Her exact words were 'You know these kinds of things look bad upon us. '' In reference to my below par voluntary survey. I left and came home and had first noticed on my phone an email I recognized the evening that I opened my account with Wells Fargo. Inquisitive about the email I checked my account and seen not only the one I signed up for, but yet another second account. At that exact moment I called XXXX and asked for XXXX and complained about the 2nd account, and advised her of the suspicious emails I received when I opened my original account. She suggested I come in to the branch the next day. The next day was a Saturday when I had to visit a post office, and being that the local post offices to me are closed on Saturday in XXXX and XXXX, while out in XXXX I visited the XXXX branch and spoke with the manager there who looked up the account details, and I advised him of what had occurred and all interactions, and he then contacted Customer Service, and was informed that there was a hold on the account, and he was transferred to different departments including Online Banking Customer support, whom he asked if they could remove the hold on the account so it could be closed as it was not opened by the account holder nor was it authorized whatsoever. The manager at XXXX, close to XXXX, found out that he could n't remove the hold, customer care could n't remove the hold, and so he contacted XXXX, and apparently XXXX the manager there was able to remove the hold which clearly was opened by an employee if not XXXX at the XXXX branch which I believe was clearly vindictive due to the fact of the poor survey, and my other proof is the fact that only, XXXX was able to remove the hold on the account so the account could be removed by the manager at the XXXX branch. After this concern I requested that the account be closed as if it was never opened in the first place, as I tend to watch, protect, and respect my credit very well, and the second account without any prior authorization from me ; the account holder, is just clearly unacceptable behavior of a bank/financial institution in the United States, especially whom are apparently FDIC protected & trusted to protect my financial and private information. Where is the protection? I feel violated by Wells Fargo 's actions which clearly was either a glitch or intentional or all of the above. 
It is quite suspicious that the exact same evening that I come home from the XXXX Branch, and after given the third degree from the manager there regarding a voluntary survey -- I call that quite clearly vindictive behavior, and to me that seems like a fireable offense, but I leave that to Wells Fargo to handle.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief