Consumer complaint received 2023-04-02
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to file a formal complaint against TransUnion, one of the three major credit bureaus, for their role in allowing XXXX XXXX to report false payment status, inaccurate payment history, and an incorrect balance on my account. This situation has severely impacted my credit score, financial stability, and emotional well-being. Moreover, TransUnion 's actions have contributed to the violation of federal regulations, specifically the Fair Credit Reporting Act ( FCRA ). 

TransUnion 's failure to ensure the accuracy of the information they received from XXXX XXXX has allowed these inaccuracies to persist on my credit report, causing significant harm to my financial reputation and future prospects. By not properly verifying the information before including it in my credit report, TransUnion has neglected their responsibility under the FCRA, which requires credit reporting agencies to maintain accurate and fair credit information. 

As a result of TransUnion 's negligence, I have faced the following challenges : Difficulty in securing loans, mortgages, and other forms of credit due to a lowered credit score. 
Increased stress and frustration while attempting to rectify the situation, including gathering documentation and disputing inaccuracies with the credit bureaus. 
Compromised trust in the credit reporting system, as my financial future depends on accurate and transparent credit reporting. 
The FCRA was enacted to protect consumers like me from unfair practices and to ensure the accuracy, fairness, and privacy of personal information held by consumer reporting agencies. TransUnion 's actions have directly violated these principles, and as such, they are in breach of the FCRA regulations. 

I am requesting the CFPB 's assistance in holding TransUnion accountable for their actions and ensuring that they take appropriate steps to rectify the situation. These steps should include : Investigating and correcting the inaccuracies in the payment history and balance reported on my credit report. 
Communicating with affected consumers like myself and providing clear information on the steps taken to resolve the issue. 
Implementing measures to prevent similar incidents from occurring in the future, including more stringent verification of information received from financial institutions. 
I hope that the CFPB will take this complaint seriously and help me in resolving this matter promptly. My financial stability and future depend on having accurate, fair, and transparent credit reporting. 

Thank you for your attention to this issue. 
In my specific case, it is crucial to note that XXXX XXXX was paid off in full since XXXX. Despite this, the report sent to TransUnion inaccurately indicated that the account was paid off late, resulting in a discrepancy on my credit report. This inaccurate reporting is not only illegal under the Fair Credit Reporting Act but also unjust, as it has negatively impacted my credit score. The account should accurately reflect a paid account in full, without any late payment marks, to maintain fairness and transparency in my credit history. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief