Consumer complaint received 2022-03-18
Company: Block, Inc.
State: MA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
On XX/XX/XXXX, I received an email from " CashApp '' that they were closing my account and I could no longer send or receive payments. They stated it was due to a violation fo terms of service. I had no funds sitting in my account. I called CashApp for further details, but they would not provide any further information. Come to XX/XX/XXXX, I received an email from CashApp that I would be receiving a XXXX from CashApp for XXXX sold XXXX I never sold any XXXX in XXXX. On XX/XX/XXXX, I sent in a request to CashApp explaining my situation. On XX/XX/XXXX, XXXX " XXXX '' sent an email requesting more information from me. On XX/XX/XXXX, I sent the requested information to CashApp. On XX/XX/XXXX, I received another email from " XXXX '', stating she would be assigning my case to a case XXXX. On XX/XX/XXXX, I received an email from CashApp ( XXXX ) denying my request to provide information regarding the transaction and my insistence that there were fraudulent transactions. a line in the sand was drawn by CashApp that since I didn't report what happened within 60 days of the transaction there was nothing that could be done. I responded to CashApp that " How could I notify CashApp of the fraudulent transaction ( s ) if CashApp turned off my online access to my account on XX/XX/XXXX? 
Again, I was hit with the " We must be notified within 60 days per terms of service. '' They refused to acknowledge that they turned off my online access to my account. How could I possibly notify them?? On XX/XX/XXXX, I received an email that I could view my 1099XXXXB. How could I do that if I had no online access? Again, I contacted CashApp and received the same corporate line that I didn't respond within 60 days, report the issue to the authorities and they'd cooperate with authorities. How can I report an issue to the authorities, if I don't know what happened and the amount of the transaction ( s )?? I dealt with another customer rep " XXXX '' who would not cooperate and said shed be happy to help with any issue, other than this one. She would not even comply with my request for CashApp to send my a " hard copy '' of the 1099-B because it impacts the filing of my XXXX income taxes. She did not care and would not cooperate. 
She was condescending and smug. I then filed a complaint with the Better Business Bureau and they provided the same information to the XXXX. They would not cooperate and provide any information. They have no common sense and don't quite understand that if the turn of your online access, it means you can not access your 1099s!! This is impacting my ability to file an accurate income tax return for XXXX. They don't care. They have the information there, but will not release it to me, in spite of my responsibility to report the 1099-B on my income tax return. I am throughly disgusted with their business tactics. It's completely ludicrous to not disclose why they close accounts and then use the default answer that you are in " violation of terms of service ''. 
All I want is a hard copy of the 1099-B that is in my name and reported under my social security number. I believe that I should have a right to that information. But, CashApp won't release that information. They are a terrible company to deal with.

Company response to consumer: Closed with explanation