Consumer complaint received 2022-12-12
Company: FULTON FINANCIAL CORPORATION
State: VA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
To be clear this problem also included the second option " Closing '' on a XXXX XXXX XXXX. I apologize for the length, but the issue is vast. 

Before I went to closing on my Refinance ( that I was approved for ) I noticed the Principal amount of my Property was incorrect ( $ XXXX ) and I refused to sign the Refinance agreement stating the information was incorrect and directed the Loan Officer to fix the issue. The Principal amount was supposed to be closer to {$34000.00} ( because I always added extra money to each monthly payment to reduce principal ) That was on XX/XX/2022. The Loan Expired on XX/XX/2022, and the Loan Officer had not resolved the issue or reported back to me progress on my complaint or created an extension on my loan expiration due to a complaint in progress. The loan has since expired and the Bank is starting Foreclosure papers with out even addressing the current Complaint I created in XXXX. The complaint is over 60 days old and well past all FTC regulations to resolve and remediate of 30 days. I have called many times to get status updates and receive no answer. I leave messages and receive no return call back. Because of this, I have filed a " Notice of Error '' with Fulton Bank as of XX/XX/2022 and have requested answers within 10 business days. 

Problems : XXXX. The principal amount that has been paid to date has been recorded incorrectly by the Bank. In XXXX of XXXX my Principal Amount was {$34000.00} and when I asked for my total before signing they said it was ~ {$35000.00}, and the XXXX XXXX says {$34000.00}. However, from the Months of XXXX to XXXX I paid more than double the statement amount each month, meaning that both figures provided by the Bank were incorrect. Furthermore, you can review the Past Payment breakdown and Activity charts on the statement and clearly see that Fulton Bank DID NOT apply the extra amount to my principal and applied it to the interest payment instead. XXXX. XXXX amount = {$120.00}, I paid {$250.00}. Fulton Bank applied only $ XXXX to Principal, instead of {$130.00}. ( I paid {$250.00} because I was not receiving my monthly statements, but knew the amount since it was an interest only loan, and I always added more to reduce Principal amount ) XXXX. Reg Z violation - I have not received a Monthly Statement since XX/XX/2022. I moved, updated my address and have not received a monthly statement since that date. This also explains why I did not notice the above problem earlier. 
XXXX. Foreclosure letters process has begun without addressing original complaint. Loan was not put on hold or an extension due to a complaint in progress by the Loan Officer or the Bank agent working the complaint. 
XXXX. I have called multiple times since XX/XX/2022 to get progress updates with no answers. I have left messages with the Bank Managers and they have never responded to me. Fulton Bank IS NOT responding to my requests for complaint status and remediation timelines!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation