Consumer complaint received 2023-01-17
Company: TMX Finance LLC
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I currently have title loan for my vehicle. I have constantly gotten calls of harassment from the office threaten my vehicle would be repo. If I am week late or two weeks late. Recently had a company that was willing to buy out my car. With XXXX I had my car auction off. Contact the title max company advise the XXXX regarding a 10 day payoff. XXXX fail to provide the appropriate amount. Which then my deal fail through at the time of drop off. The general manager and the Store manager call titlemax that day on Saturday XXXX of XXXX and was told that she could not provide them what they needed at the time. I even called and could not get her to provide me the 10 day payoff. On Monday XX/XX/23 I get a phone call from title max I answered the call dead silence. I called back after the call and XXXX answered the phone I asked her why did Hangul on me she state she did not hear me. My property manager was here in the office when these calls were being made. Upon speaking to aylissa she proceeded to tell me that if I had not brought a payment in she was going have my car repo. I then proceeded to ask XXXX why had she not provided the 10 day payoff that I asked her for on Thursday XX/XX/23. She said she could but then would manual a 10 day payoff. I loss the deal with the company do to her negligence and on top of that she called me right on Monday threaten to take my car. I then proceeded to call corporate regarding the issue. Which they redirected me to XXXX advise them I did not want to speak to her I wanted to speak to her superior. I finally spoke to XXXX who is her boss no result only apologizing saying we hold off until next week of payment. Which at this point in time is not a solution. I am very distraught with the harassing phone calls which on several occasion XXXX has threaten to pickup my car and it hasnt been a 30 day window to do so. I have asked XXXX on several occasion to transfer me to another store where she has refused. I even attempt to sale my car with no avail was not able to because she purposely did not provide proper documentation. I pay over XXXX to XXXX dollars already on this vehicle with a pay of XXXX. Which at this time is too high. Not to mention ot does not hit the principle of the loan. I want something done this has mentally stress me out where I am not able to function with this constantly over my head. Then to be constantly threaten. Titlemax has no integrity whats so ever. I filed a complaint each month to corporate to nothing happening I can barley pay my other bills with economy prices going. All my money and time is going on this vehicle. I tried to have bought out still couldnt get that done. I am now keeping my car but want to get out of this loan. I borrowed XXXX dollars on this loan. And have paid over XXXX but still owe XXXX. I can not do this. I want file complaint agains this company literally stressed out because of all this. Please help.

Company response to consumer: Closed with explanation