Consumer complaint received 2020-06-28
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am filing a complaint against JP Morgan Chase Credit Card because they are not protecting my consumer rights under the Fair Credit Billing Act. I purchased round trip ticket from XXXX, IL to XXXX, XXXX with a stop off in XXXX for my XXXX years old son XXXX XXXX on XX/XX/2020. Flight number for XXXX to XXXX is XXXX  XXXX and from XXXX to XXXX is XXXX XXXX.Both flights have been cancelled by XXXX XXXX  . I tried calling XXXX XXXX ' main customer service number but I was on hold three times for approximately 1.5 hours average. I checked their official website XXXX and found out that all international XXXX  passenger flights scheduled until XX/XX/2020 have been cancelled. Both of my flights were supposed to happen in that period of time. I also have email confirmation from my travel agent XXXX XXXX located at XXXX XXXX XXXX XXXX # XXXX XXXX, IL XXXX and phone number XXXX that flights have been cancelled. I have been declined any refund to my account.I did not benefit from any goods and services from this charge. I am entitled to a full refund back to my Chase credit card ending in XXXX.According to the U.S. Department of Transportation : U.S. and foreign airlines remain obligated to provide a prompt refund to passenger for flights to, within, or from the United States when the carrier cancels the passengers scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruption are outside of the carriers control ( e.g. a result of government restrictions ) .The Department of Transportations policy will apply not only to domestic flights within U.S. , but also to any that were scheduled to depart or arrive in the country from other countries, meaning foreign carriers will be subject to enforcement as well. For domestic flights, as well as international ones departing or arriving the U.S., everyone is covered by the rules of the Department of Transportation. As it says on the DOTs website ( https : //www.transportation.gov/briefing-room/us-department-transportation-issues-enforcement-notice-clarifying-air-carrier-refund ), if your flight is canceled no matter the reason everyone is entitled to a full refund back to his/her original form of payment for the unused portion of your itinerary.Furthermore, I can dispute a charge for goods and services that I did not accept or that were not delivered as agreed upon according to Fair Credit Billing Act. This is a federal law designed to protect consumers from unfair credit billing practices. Chase has not apply this federal law when taking decision on my case # XXXX. Please investigate this matter and help refunding my {$880.00} back into my account. I would appreciate a respond from you in writing. Thank you for your assistance.

Company response to consumer: Closed with explanation