Consumer complaint received 2023-06-11
Company: American Credit Acceptance, LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
I have made 69 payments including Gap insurance and a maintenanceI have made 69 payments including Gap insurance and a maintenance plan starting XX/XX/XXXX of the agreed upon $ {$460.00} thru XXXX XX/XX/XXXX for a used XXXX XXXX XXXX XXXX XXXX 26.81 % WHICH IS OVER THE FLORIDA USARY CAP. 
On XXXX I received a summary of charges on account XXXX for {$11000.00} due on XX/XX/XXXX good thru XX/XX/XXXX. 
This would bring to a total of {$42000.00} for a vehicle that was {$16000.00} 3 times the agreed upon amount I feel this is extremely predatory and this company ACA has a proven history of these types of predatory practices by many class actions filed against them over the years. Massachusetts has one for {$27.00} million in settlements to customers and there is one presently filed in NY  by the Attorney Genral file on XX/XX/XXXX I am a single parent of XXXX children with a full time job with the XXXX In XXXX XXXX and can not work or care for my i children 's needs with out my vehicle which I feel have more than paid for 3 times over I had my car repossessed during covid ( XXXXXXXX XXXX XXXX ) once because a payment made was delayed in transfer ( there words ) That ended up costing {$3000.00} to get back because of deceptive dates and times of pick up and holding facility which ACA was not even aware of until I called to ask if it had been repossessed. 
I have tried several times over the last month with an attempt today XX/XX/XXXX with XXXX a supervisor in management of the collection department at XXXX but she said I had to talk to the settlement Previous which would be available on Monday XX/XX/XXXX for some type of equitable settlement I would like this loan notated as paid in full and the free and clear title give to me with the vehicle and no further action by ACA or myselfXXXX XXXX of the agreed upon $ {$460.00} thru XXXX XX/XX/XXXX for a used XXXX XXXX XXXX XXXX XXXX 26.81 % WHICH IS OVER THE FLORIDA USARY CAP. 
On XXXX I received a summary of charges on account XXXX for {$11000.00} due on XX/XX/XXXX good thru XX/XX/XXXX. 
This would bring to a total of {$42000.00} for a vehicle that was {$16000.00} 3 times the agreed upon amount I feel this is extremely predatory and this company ACA has a proven history of these types of predatory practices by many class actions filed against them over the years. Massachusetts has one for {$27.00} million in settlements to customers and there is one presently filed in NY by the Attorney Genral file on XX/XX/XXXX I am a single parent of XXXX children with a full time I have made 69 payments including Gap insurance and a maintenance plan starting XX/XX/XXXX of the agreed upon $ {$460.00} thru XXXX XX/XX/XXXX for a used XXXX XXXX XXXX XXXX XXXX 26.81 % WHICH IS OVER THE FLORIDA USARY CAP. 
On XXXX I received a summary of charges on account XXXX for {$11000.00} due on XX/XX/XXXX good thru XX/XX/XXXX. 
This would bring to a total of {$42000.00} for a vehicle that was {$16000.00} 3 times the agreed upon amount I feel this is extremely predatory and this company ACA has a proven history of these types of predatory practices by many class actions filed against them over the years. Massachusetts has one for {$27.00} million in settlements to customers and there is one presently filed in NY by the Attorney Genral file on XX/XX/XXXX I am a single parent of XXXX children with a full time job with the XXXX In XXXX XXXX and can not work or care for my i children 's needs with out my vehicle which I feel have more than paid for 3 times over I had my car repossessed during covid ( XXXX of XXXX ) once because a payment made was delayed in transfer ( there words ) That ended up costing {$3000.00} to get back because of deceptive dates and times of pick up and holding facility which ACA was not even aware of until I called to ask if it had been repossessed. 
I have tried several times over the last month with an attempt today XX/XX/XXXX with XXXX a supervisor in management of the collection department at XXXX but she said I had to talk to the settlement Previous which would be available on Monday XX/XX/XXXX for some type of equitable settlement I would like this loan notated as paid in full and the free and clear title give to me with the vehicle and no further action by ACA or myself with the XXXX In XXXX FL and can not work or care for my i children 's needs with out my vehicle which I feel have more than paid for 3 times over I had my car repossessed during covid ( XXXX of XXXX ) once because a payment made was delayed in transfer ( there words ) That ended up costing {$3000.00} to get back because of deceptive dates and times of pick up and holding facility which ACA was not even aware of until I called to ask if it had been repossessed. 
I have tried several times over the last month with an attempt today XX/XX/XXXX with XXXX a supervisor in management of the collection department at XXXX but she said I had to talk to the settlement Previous which would be available on Monday XX/XX/XXXX for some type of equitable settlement I would like this loan notated as paid in full and the free and clear title give to me with the vehicle and no further action by ACA or myself

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation