Consumer complaint received 2023-03-11
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I opened up a us bank checking account some few months ago. As I was a nearly 10 year old credit card holder and in good standing with us bank I didnt think twice about doing so. I opened the account, funded the account with funds I transferred into the us bank account from my XXXX XXXX bank account. The funds were deposited and made available to me shortly after. It was around this time that us bank and its financial or authentication department questioned my accounts validity and the identification of the account holder, placing a hold on both my checking account and the credit card I had with them. I use the word had with them as they cancelled and closed my long standing and in good status credit card account without due process and without regard to my long time good credit relationship with the bank. As a result causing and still having adverse effects on my credit report for a considered old account to the credit bureaus being closed and by the banks doing caused very negative consequences on ones report and will for a long time! This is absolutely unacceptable! I must have called in and attempted to clear this bank inquiry up several times, no less then 7 or 8 times. Every time I was met by a representative who know no more then the first day I called to resolve problem. Even a bank supervisor XXXX who assured me everything was cleared on their end that she was able while she had me on hold for 35 min, she came back on the phone to say all has been cleared.I asked XXXX, what did I do to cause this, I dont want this to happen again and she couldnt say specifically what i did but that all has been rectified. I hung up, no more then an hour later on that same day I try to use the cc and it was declined with a red box that said this cc has been closed! That was over 30 days ago, you can imagine my anxiety and dismay I experienced after that. It has gotten me no where, everything they demand, i produce, including going into their us bank branch to furnish identification. I did so, with my U.S. passport, my U.S. drivers license, a lease of where I recently moved to, and nothing! Their department too busy or uninterested with assisting their own bank representative here in XXXX California who took my information in the bank and forwarded it to them, and who promised he would get it taken care of. And several days later, nothing. This is unacceptable as I said already, but at this point Unlawful holding of a customers funds in their care. I AM FED UP WITH THIS TREATMENT AND AM READY TO TAKE TO TASK By any means I have to US BANK AND NO DOUBT, it will be your less then urgent approach your organization and its partners will do in relation to this matter that I will also seek legal counsel on! 


I can not believe that the bank has this kind of overreach in the absolute and lawless ability to hold a persons rights to their on funds at the banks whim for as long as they wish without repercussions! Its no wonder why decentralized means, crypto currencies etc, are very real alternatives for ones financial needs being a real possibility in the near future is because of these very unorthodox liberties these bank institutions think they can get away with without responsibility or accountability. 

Im reporting this very incident to other very interested parties in this space as this and many other discrepancies caused or implemented by the Us financial institutions monopolies have gone too far, for far too long and the citizens are, like myself, are so fed up with it! I can not believe that the bank has this kind of overreach in the absolute and lawless ability to hold a persons rights to their on funds at the banks whim for as long as they wish without repercussions! Its no wonder why decentralized means, crypto currencies etc, are very real alternatives for ones financial needs being a real possibility in the near future is because of these very unorthodox liberties these bank institutions think they can get away with without responsibility or accountability.

Im reporting this very incident to other very interested parties in this space as this and many other discrepancies caused or implemented by the Us financial institutions monopolies have gone too far, for far too long and the citizens are, like myself, are so fed up with it!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation