Consumer complaint received 2023-08-12
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2023 Friday at XXXX I attempted to deposit cash in the ATM at Chase bank location XXXX XXXX XXXX XXXX XXXX I put in my cash of {$1100.00} and the atm accepted most of it. Then it said a message it couldnt accept some bills and then it gave me back ( 1 ) {$100.00} bill and ( 1 ) {$1.00} bill and said I could I insert up to 23 more bills. I unfolded the creases and inserted back into the machine. Then the ATM shut down the machine, said an error message that it was no longer accepting cash and gave me a receipt saying to call a number to call chase and see if the deposit had posted. I tried to call and report what was going on but the department was closed. I researched online and found a number where I did get a live person but he said he was unable to help and call back the department at XXXX. I did call them back and opened a claim and gave them the information from the receipt from the atm and they said they cant credit my account until the investigation is completed. I tried letting them know that the {$1100.00} was to go along with other money I have my account to cover my rent check and I need them to at least credit the money to my account so my daughter and I dont get evicted. The agent then told me she would see what she can do and came back to the phone and stated there was nothing she could do. I asked to speak to supervisor and I spoke to him and he said there is nothing he could do. I was told it would take a minimum of 10 business days before anything can be done. I tried telling them I dont have 10 days because I will be evicted by then and I was told thats the process and they issue the temp credit to my account. I asked if they could pull the camera, count the money in the atm and I know it would be over with the last money I was able to insert and it would be unaccounted for. They still just told me they cant help me. Around XXXX AM I went to the the same branch and spoke with a person name XXXX and told her what was going and she eventually told me after contacted the department to try to help me get the credit there is nothing she could do and the person on the phone told me the same thing. I even told them to look at my account and they would see I pay my rent the same time every month. XXXX did do just that and tried to point that out to the department to see if they would issue me the credit. They told her no and me no because it was too much money and implying if it had been a smaller amount then they could help me. I couldnt help but cry because I didnt how to tell my daughter on her birthday by the way we was going to be evicted because XXXX XXXX to count the money in the machine and find the overage and credit that my to my account so that I wouldnt get evicted. I was told before I left the bank they wont probably cover the check even though I have overdraft protection on my account as well. At XXXX I received a call from the branch XXXX name XXXX and she said that her employee XXXX XXXX my situation to her attention to see if she could help. So she ask me to bring the receipt back the branch and she was going to see if she could get me at least the credit to my account. I took the receipt back up there a little after XXXX and she made copies and she told me she would try to help me but I never heard back from her or anyone else the rest of that day. I woke up this morning and there still no money or credit to my account. I called to get an update and was told by an agent there will be no update because they dont do. The investigation on the weekends. XXXX XXXX want to do anything to help me with this matter that is not my fault and all did was try to put money in their machine at the branch. I need fast immediate help right now before I get evicted when this check come back unpaid to my rental company. I cant get evicted because I tried to pay my bill. This is unfair and I need someone to care and make this right. I did nothing wrong but Im being severely punished.

Company response to consumer: Closed with non-monetary relief