Consumer complaint received 2018-04-02
Company: JPMORGAN CHASE & CO.
State: WA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
After having months of problems with errors on the part of Chase Bank, I decided I wanted to close my accounts. Unfortunately, I have a lot of automatic payments set up through my checking account and credit card so it was going to take some time, but I started by going into a local branch and attempting to withdrawal a few thousand dollars to begin the process of opening an account at another bank. I had my driver license and my credit card with me. The Bank Manager said that my signatures didnt match and refused to give me any money. This was from my savings account and I didnt even have the account number so it was the tell who wrote it on the withdrawal slip. It is now the beginning of XX/XX/XXXX, almost a month later, and I have been fighting with Chase, all the way up to the Executive Offices, to fix the problem and allow me to withdrawal my money. Weeks have gone by and they dont return my calls. When I call them, there is always some sort of emergency that has kept them out of the office. One person alone had XXXX one day, a few days later her mother supposedly passed away, and then less than a week after that her son was allegedly hospitalized with some deadly XXXX. During the last week of XX/XX/XXXXI had had enough and decided to file a complaint against the people in the Executive Offices because this seemed unbelieveable. I spoke with them on XX/XX/XXXX, Thursday, and said it was ridiculous that I cant access my money and that no one is calling me back ( oh and my credit card had expired and they wanted to charge me {$5.00} to send me my new card ). On XX/XX/XXXX, I logged into my account to see if my rent payment had gone through. While I was in my account, I saw the balance for my savings account, which I rarely use or monitor ( I never make payments from this account, only withdrawals or transfers to/from checking ) looked like it had approximately {$4000.00} rather than over {$20000.00}. I clicked on that account and discovered that on XX/XX/XXXX, a little over {$1000.00} had been used to pay a credit card that I dont have, XXXX XXXX Online Payment. Then on the final day, XX/XX/XXXX, that I communicated with Chase regarding filing complaints against the managers in Executive Offices, two more payments were made and labeled, XXXX XXXX Online Payment, one over {$10000.00} and the other over {$5000.00}. In total, they had stolen over {$17000.00}. I called Chase and XXXX kept referring to my checking account and simply said he would send a complaint form. He refused to give me an idea as to what would happen, when I would get my money back, what my rights are, etc. He even insinuated that I had allowed too much time to elapse before report it. WHAT? Almost alll of the money had been taken on Thursday and I was reporting it just a few days later on XXXX Sunday. I had really only missed one business day. Do you check you savings account daily? I tried to get information on who the money went to and he refused. I tried to get an estimate on when this would be resolved and he refused. I called XXXX XXXX and they refused to assist because I wouldnt give them an account number or social security number. I dont have an account with XXXX XXXX  and I have NEVER had an account with XXXX XXXX. After what happened, I am NOT giving out my social security number over a cell phone. I am diligent about not giving it out EVER over the phone. I wont even let a doctors office make a copy of my driver license because I am so careful due to potential breaches and stolen identity. For anyone else with Chase, I would suggest that you get as far away from them as possible. I dont think it was a coincidence that I was not able to withdrawal my money, in person with photo ID, and yet someone without ID was able to steal all of my savings by sending it to an account that is not even associated with me. While both banks tried to argue that I might be on someones account and not know or not remember, what they dont know is that I had a credit check done this month that lists ALL credit cards opened in my name and associated with my social security number. XXXX XXXX does not appear anywhere and I can assure you that I dont even have a credit card with a high enough balance that such large sums would be needed to pay my credit card. I am disgusted with banks. I have lost time from work and I am completely distraught and do not have the money needed to pay my bills.

Company response to consumer: Closed with monetary relief