Consumer complaint received 2018-10-23
Company: BANK OZK
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
In XXXX I requested details about attempted withdrawal from account. I did not get details and sent many emails. I requested account to be closed. They refused to give me name of vendor attempting withdrawal and ozk kept charging fees on the attempts for withdrawal. 
The fees accumulated. They insisted I must bring current. When I brought current. They charged more fees. Again refused to close. Balance continued to grow in the negative. When I directed a XXXX deposit to account from vendor. Ozk closed account. Now my vendor is holding my deposit. That can not be deposited. When I called bank of ozk they said account went to collections and no deposits would be accepted. 

Since XXXX, the employees send emails to each other. They humiliate and imply and say things that are not true and correct. Then hurt me by not closing account when I was concerned about unauthorized withdrawal attempts and insinuations they were going to pay for the balance and I would owe them more. 

Then Ozk mailed overdraft statements to my neighbor. I requested they stop the mail. They kept mailing. They humiliated me. They knew about me having different ethnic groups at my vacation home. They view my postings on social sites. Then gossip and try to gang up to hurt or humiliate me. This is a small community and they seem to gang up and retaliate if we rent homes to minorities. Please also check and see the number of white people they have accounts at this branch. I am sure they do not have many minority customers. I see a deep prejudice and I see retaliation via humiliation in my community. Which I have great history and record. So I do not fear what they have done and what they continue to do. It is obvious if an agency can look at the local banks records. This I know is retaliation. Against a client that trusted the bank would be fair and honest. They closed account, after insisting they would not close. Then when I arranged deposit. They closed and sent my account to collections. Now to further hurt my good credit record since 1989 with my company. Having previous accounts with manufacturers like XXXX. with no complaints since XX/XX/1989. 

I believe this all boils down to prejudice and retaliation against me. Because I believe all nations should try and walk hand and hand. 

I see regulations being broke. But I see a deep prejudice that created hate against me. Retaliating because I refuse to be prejudice like they are. 

I think they need to BE investigated for these regulations they broke against me and others. But the real issue is that I bought a vacation home in a deeply prejudice community. 

I am selling this home and leaving this area. 

I can not understand how the banking Asst can do mortgages and also sift through all the clients personal information. I see the mortgage lady at this branch is using the confidential information to take advantage of poor people. By picking the clients that they can abuse or take advantage of. 

I see many regulations being broken. I can not understand how this bank can be sued in Arkansas and settle. Then change their name. Then continue doing things to hurt people I have made over 20 hours of phone calls and I still have my {$910.00} with my vendor. My checking account was closed after they refused to close. Then they rejected my deposit. Then sent account to collections which is fees that are not fair or correct. Then humiliate me at bank and my community. 

I have a lot to say and I am planning to continue complaints until this has been acknowledged and corrected. 

Thank you for your assistance

Company response to consumer: Closed with explanation