Consumer complaint received 2020-03-20
Company: ACCESS GROUP INC.
State: TX
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Can't temporarily delay making payments

Complaint:
Dear Consumer Financial Protection Bureau, I would like to bring to your attention a financial loan servicing company for private student loans that I believe is not managing student loans honorably during this time of national crisis. 
XXXX XXXX which is a Division of XXXX. 
XXXX XXXX XXXX. XXXX XXXX XXXX, NE XXXX XXXX is managing loans for Access Group. They are following the loan policies of Access Group and so this complaint is also regarding Access Group. 
https : //www.accessgroup.org/current-borrowers I attended XXXX University back in XX/XX/XXXX-XX/XX/XXXX. This was before the Department of Education restructured student loans. As students we were not given any options for GradPLUS loans and had to select Private Loans for funding for our education. Private Loans was all that was available to us at this time. For some reason the Private Loans were not included in the restructuring of the student loans and it has left many people like me dealing with these private loan companies that treat us very unfairly. Why would my government do this to students? I do not understand it. My official graduation from XXXX University was XX/XX/XXXX and by XX/XX/XXXX the financial market crashed. This was not my fault and I lost my life in XXXX XXXX XXXX because there were no jobs! All of that with the financial industry was not fair to me and yet nothing was ever done to help those of us placed in this terrible situation of losing our careers and professional jobs. The financial industry was bailed out but no help was offered to people like me who lost our jobs and were saddled with these horrible private student loans. These private loan companies do not care about people. 

These private loan companies refuse to place our loans in forbearance while we are completing accredited university education programs. They refuse to offer any income driven repayment plans and now given national crisis are still going to charge interest and are only allowing a 1 month forbearance while everyone else is eliminating the interest and offering at least 2 months forbearance while evaluating this national crisis that is affecting everyone. It is just awful. There are no words really that can express how horrible these private loan company policies are for people who were trying to better their lives coupled with the policies of my government that have allowed for them to do this. Additionally, at times there are situations of personal crisis such as having to care for a mother with XXXX XXXX XXXX XXXX and THESE PRIVATE LOAN COMPANIES DO NOT CARE AND IT IS FINANCIALLY DEVASTATING. They treat people awful and ruin peoples credit. 
I have paid on all of my student loans over the years but I personally have endured extreme hardship at this time. I am a XXXX XXXX XXXX XXXX offering XXXX XXXX services. Though my services ( XXXX XXXX XXXX ) to XXXX  are XXXX XXXX services, my XXXX  has been severely impacted by the Coronavirus crisis. It has literally killed my XXXX. I dont even know how I will have money for food and electric bills which will continue to accumulate if they are not paid. I do not have support since I am single and it is a very frightening time. I have been paying these private loans even while I was in school working to complete my XXXX. I am really angered that they refused to recognize my in-school status and now are continuing to charge me interest during a time of national crisis when people have been ordered to stay home. 
I was very disturbed by how I was treated today when talking with the representative with XXXX. Please review the private loan policies of Access Group and XXXX XXXX. 
Thank you,

Company response to consumer: Closed with explanation