Consumer complaint received 2019-02-15
Company: WELLS FARGO & COMPANY
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In response to Wells Fargo 's closure to my complaint ( ref # XXXX ) I am very displeased with the lack of accountability and total disregard of the financial harm inflicted on all victims of Well Fargo 's Pick-A-Payment mortgage loan that it so sanctimoniously stands behind and thereby supports. 
In a response letter dated XX/XX/XXXX, Wells Fargo has claimed that my once mortgage loan and all modification requests were handled properly. 
I vicariously disagree and have lawyer-ed up to prove the unjust handling of my then home loan and all attempts to work out this now known predatory pick-a-payment home loan via a viable loan modification. A modification that was once afforded to all pick-a -payment loan customers via a non-hardship interest rate modification option, but later was rescinded by XXXX once the finical crisis hit and when Customers needed to exercise this option the most ( have supporting documentation of MOD option ). It is my position that in XX/XX/XXXX after falling behind on my mortgage payments I requested financial relief via a loan modification, but what I was offered was yet another destructive loan agreement that XXXX called an " approved '' modification. This Modification did nothing to provide any sustainable financial relief, but rather placed my outstanding payments due on the back of the loan with no interest rate relief plan. In fact by accepting the " Modification '' the stipulation was that I forfeited my rights to pursue any legal action ( have supporting documentation ). It was at this time that XXXX, now Wells Fargo, left me with no other option other than to begin legal proceeding against XXXX/Wells, in doing so Wells dragged my suit out in court over the course of several years that when Wells finally agreed to another modification consideration in XX/XX/XXXX my financial state was not as dire as it was five years ago ... Subsequently Wells neglected to revisit my XXXX modification to see if it conformed to the mandated mod agreement of the class action pick-a-payment suit settlement. Instead Wells duped me again and applied my XX/XX/XXXX financial state as a modification qualifier and thereby rejecting my request for a loan modification and appeal. Providing no Modification or outstanding loan balance relief Wells left me with an underwater loan with the same pick-a-payment rate terms that would continue to balloon as rates continued to rise leaving me with the same destructive loan. Instead of Wells working to keep, its since outlawed, pick-a-payment loan customer and his family in their home they instead looked to drive us to our imminent financial demise and damaging credit rating via their demand of foreclosure, as again there were no payment plans being offered in lieu of foreclosure.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation