Consumer complaint received 2022-12-21
Company: Shellpoint Partners, LLC
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
1. The Filed Complaint.XXXX XXXX for XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX They D'ont Have Legal Title XXXX XXXX XXXX XXXX XXXX  XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX and XXXX Mortgage Servicer, Shellpoint Mortgage do not have the right to assign the Mortgage. The XXXX XXXX  's complaint states that it is an Illegal Assignment. Why are they being permitted to foreclose on my home. SEE ATTACHED Filed Complaint XXXX. Predatory & Fraudulent Loan Modification=No Credit for Mortgage Payments for 2 Years! 

XXXX XXXX XXXXXXXX offered the XXXX XXXX XXXX and kept the XXXX going for over 2 years! Although the payments were being made, my account did not receive credit. As per their Bank Register, the payments were posted as MISC Postings and did not post to my actual account. They treated it as some type of suspense because my principal balance did not move XXXX XXXX. SEE XXXX XXXX XXXX XXXXXXXX XXXX XXXX. XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX {$150000.00} to Mortgage XXXX XXXX  XXXX XXXX XXXX my mortgage payments and did not give me credit for them. They added over {$150000.00} to my mortgage balance and denied my loan modification. I truly believed that because I was XXXX, they proceeded to commit the crime and denied my loan. They had told me that I may qualify for a principal reduction from the Department of Justice and later said that i didn't qualify. SEE ATTACHED LETTER from XXXX  The Bank Representative contacted me after I made my XXXX of 3 months XXXX  payments XX/XX/XXXX, XXXX, XX/XX/XXXX of {$2100.00} and told me that they had made a mistake in calculations. At 2 % my payments were suppose to be {$1800.00}. She said that they would credit my next months payment and to pay the difference then continue with making the {$1800.00} payment. The abuse went on for over 2 years! They added the money to my balance as per their letter then XXXX became the mortgage Servicer. 

XXXX. XXXX XXXX XXXX XXXX, added to Principal Balance and Created a Deferred Balloon Payment! They completed the XXXX loan modification in 3 months at 2 %. Payments {$1800.00}. SEE ATTACHED Letter from XXXX I purchased my home in XXXX for {$350000.00} and put {$270000.00} down. I refinanced with other lenders. I refinanced with XXXX in XXXX. They went out of Business then I received noticed 2 months later that I would be making my payments to XXXX. 

I believe that my mortgage should be canceled. Penalties and damage payments should be made to me because of the fraud, predatory and discriminatory practices. Having been a Realtor for over 25 Years, this was a major default and embarrassment to me and my family. I had to pay a lot of money to fight the foreclosure that was fraudulently trying to include my adjacent lot. I had to file Bankruptcy to stop the foreclosure of this Illegal Mortgage and further damage my credit. The gross mortgage balance being reported on my credit report since XXXX was pure evil. Something most be done.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation