Consumer complaint received 2021-01-27
Company: CORELOGIC INC
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
Problem : XXXX XXXX XXXX XXXX utilized CredCo to do HARD credit inquiries on XX/XX/XXXX and XX/XX/XXXX for the same mortgage refinance application. I read on the CFPB site : https : //www.consumerfinance.gov/ask-cfpb/what-exactly-happens-when-a-mortgage-lender-checks-my-credit-en-2005/ ) " You can shop around for a mortgage and it will not hurt your credit Within a 45-day window, multiple credit checks from mortgage lenders are recorded on your credit report as a single inquiry. This is because other creditors realize that you are only going to buy one home. You can shop around and get multiple preapprovals and official Loan Estimates. The impact on your credit is the same no matter how many lenders you consult, as long as the last credit check is within 45 days of the first credit check. Even if a lender needs to check your credit after the 45-day window is over, shopping around is usually still worth it. The impact of an additional inquiry is small, while shopping around for the best deal can save you a lot of money in the long run. Note : the 45-day rule applies only to credit checks from mortgage lenders or brokers ' credit card and other inquiries are processed separately. '' Having these multiple hard inquiries is WRONG and it has damaged my credit score and has jeopardized my standing at other financial institutions so much that my credit limit on 1 card decreased from XXXX down to a mere {$2000.00}. 

Here is a brief timeline : XX/XX/XXXX - I inquired about the next steps to proceed with a new mortgage refinance application. Without my express authorization, XXXX pulled my credit. Unbeknowst to them, my XXXX  Credit File stays locked unless I unlock it. So they only got to pull my XXXX and XXXX  reports. 

XX/XX/XXXX - I reached out to XXXX again to inquire why they pulled my credit and told me that was the next step in the process. I then explained that my XXXX  Credit Report is locked and I would need to unlock it. At this point, I authorized them to go ahead and pull it. So, XXXX pulled all 3 bureaus this time. 

XX/XX/XXXX - I successfully closed the mortgage loan with XXXX. 

XX/XX/XXXX - I realized that my XXXX  and XXXX credit report had 2 hard inquiries dated both XX/XX/XXXX and XX/XX/XXXX. I immediately emailed XXXX to fix this. XXXX replied to say that they would submit a letter to the credit reporting vendor and would send me a confirmation receipt, along with any other correspondence. 

XX/XX/XXXX - I sent an email to XXXX to follow up because I did not hear anything back after my initial outreach a month prior. 

XX/XX/XXXX - XXXX replied to state they would reach out to their vendor CredCo. 

XX/XX/XXXX - I sent another email to inquire on the status. 

XX/XX/XXXX - I made a phone call and left voice mails for 2 individuals at XXXX. I called XXXX XXXX and XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation