Consumer complaint received 2017-05-02
Company: Augusta Collection Agency, Inc.
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Balance Due  : {$1100.00}.  Augusta Collections Agency, INC.  billed for Creditor   XXXX   XXXX   XXXX  .     I called  Augusta Collection Agency  on   X/XX/17     at  XXXX . Spoke to President    XXXX   XXXX   XXXX   . Tried explaining my medical situation to her &amp; asked if she would work with me to repay this debit &amp; she would n't allow me to finish talking before cutting me off. She said no, I will not work with you. I had spoken to you before &amp; you tried telling me the same thing. I have not neglected paying the debt because I did n't want to. I contacted ACA several times but was out of work and unable to pay the debt at the time. I also asked that once this debt was paid if she would report it to the credit bureau as paid in full and have it removed from my credit history and she said, NO!   XXXX   XXXX   XXXX     was very rude every time we spoke &amp; has to be the most inconsiderate person I 've ever dealt with. She hung up the phone on me several times ( I called bac k )  and she stated she did not want to talk to me.    XXXX   XXXX    even had her staff take my calls and they advised me she did not want to speak to me.   XXXX   XXXX   XXXX   has shown great lack of unprofessionalism in her role. My debt is for  XXXX  ambulance bills which obviously were for emergent situations seeing how I was transported to the    XXXX   XXXX  .    XXXX   by    XXXX   XXXX   XXXX   . I called   XXXX   on  Fri.  XXXXXXX  , to ask for directions to their office and they wanted to know who I was before they would provide me with the location. I went to  Augusta Collection Agency  office the same day,  Fri.   XXXX    to pay my debt off in full. Upon walking in,  XXXX  sat back in her chair on a personal phone call. She looked at me but did n't acknowledge me  .   XXXX  , working in the office told her who I was so she then walked up to the front desk. She pulled up my info and asked what I was paying and I told her, my bill in full for {$1100.00} which is on my statement. She said, no  ma'am . You owe {$1500.00} and some odd dollars. I showed her my statement and said that was incorrect. She rudely said, I have filed a claim through the court system. I advised her I have not been served by the court. I told her I would like to make a payment in full and    XXXX   XXXX    said I refuse to take your payment. I asked her again to take my payment and she said no, I decline your payment. We will just garnish your wages. She has threatened me many times and this has turned into harassment! I do n't know how she can legally refuse my payment. I left the office &amp; went to the    XXXX   XXXX   Court Hous e. They advised me nothing had been filed as of   X/XX/17     by  ACA . I asked the court how I should handle this and they advised me to call    XXXX   XXXX   XXXX    to see if they would accept my payment. I did so. I explained the situation &amp; was told the supervisor would contact me back. Here it is 5 days later &amp; I have yet to receive a return call. I am trying to pay my  XXXX  bills off in full but I 'm unable to do so because  Augusta Collection Agency , Inc.  has refused to accept my payment  &amp;   XXXX   XXXX    has not contacted me back. Threatening to have my wages garnished is I believe illegal seeing how a suit has not been filed against me. The only explanation for this is that the office is trying to receive greater funds than what is due on my behalf and   XXXX   XXXX   XXXX   XXXX     is trying to prove a point that she will get her way. I contacted  Augusta Collection Agency  back on Fri.   X/XX/17     and advised  XXXX  that I was filing a complaint with the   XXXX   and I heard her whisper to   XXXX   XXXX   XXXX   that it was me on the phone. I am asking for help from the   XXXX   to address the way this company deals with customers and also a way to resolve this debt being removed seeing how they have denied my payment more than once.

Company response to consumer: Closed with explanation