Consumer complaint received 2023-09-12
Company: CITIBANK, N.A.
State: GA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
FOR CFPB : The previous complaint was closed, reason : The CFPB closed this complaint because it has already processed your earlier complaints about this problem. 

However, I HAD NOT submitted the complaint before and I CALLED THE CFPB to have them resolve this issue... DO NOT Close this complaint as having been submitted/processed before, This is the FIRST TIME the CFPB is hearing about it. 

XXXX XXXX XXXX XXXX MY MESSAGE TO THE COMPANY WHO OVERCHARGED ME ABOUT THE DISCLAIMER, THEY THINK MAKES IT OK TO VIOLATE FEDERAL LAW BY DECEPTIVELY, UNFAIRLY, AND MISLEADINGLY ADVERTISING IN A WAY THAT MONETARILY BENEFITS THEM AND IS 100 % FALSE, KNOWINGLY DOING SO. 

Sent to their email support " That statement does not allow you to violate federal regulations on advertising. The issue I had is with your company 's listings, you list the product as XXXX pieces and XXXX, 100 % of the product I received of XXXX was XXXX pieces and XXXX lbs. It is obvious the marketing is deceptive, your company is aware as it tracks daily what is being sent out and has a responsibility to try to provide accurate estimates so that 100 % of the product your customers receive is not [ not ] as described. 

" Under the law, claims in advertisements must be truthful, can not be deceptive or unfair, and must be evidence-based. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Knowingly supplying false evidence [ listings ] to customers is a crime, your company profited from doing so, you haven't updated your listing and you are continuing to keep my money after the offense. '' ******************************************************************* This is a report of deceptive business practices by XXXX XXXX XXXX for my financial institution as well as for the FTC. This in relation to the following charge on my Citi Card XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX {$520.00} XXXX points {$2400.00} I contacted XXXX XXXX XXXX  to inform them that they charged me over 55 % more for a single item, of which I ordered approx. XXXX of, instead I received XXXX, almost XXXX more. To begin please note XXXX XXXX XXXX has a disclaimer that individual products weight is based on estimates. Unfortunately this does not make the practices they are engaged in legal for a number of reasons. First and foremost, the XXXX XXXX employee asked me where it says they sent and charged me for XXXX of food was on my order page, it was nowhere because XXXX XXXX does not disclose this... This is despite them accurately calculating it in my total, despite the range of weights for the specific products I received generally being accurate ( see picture XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). That means that despite XXXX XXXX grossly over-sending me product, which they obviously measured, and knowing how much they send out, they DO NOT display this in a manner customers can easily and quickly find. Customers have to look at all the labels on the products, in this case XXXX different pieces, calculate the weight, THEN calculate the weight of ALL OTHER ITEMS to cross reference the total amount charged. Just to find AND CHECK that correct charges have been levied for a single item. Once again XXXX XXXX  has this data and chooses not to display it, when confronted the XXXX XXXX employee whose COMPANY HAS THIS DATA questioned where I got it from, requiring me to explain to her how I knew. This generally would not be an issue since it may be covered by their disclaimer claiming meat weights are estimates, that would be if the average weight of XXXX products totaling XXXX wasn't XXXX. In addition to this discrepancy XXXX XXXX ALREADY KNOWS the weight of the meat they are sending out as it was accurately displayed on my order sheet after I had paid and pieces of meat collected... However, despite once again knowing this information XXXX XXXX chose to publish the listing for this meat saying it was simply ( see picture XXXX ) " XXXX Pieces | approx. XXXX ''. Not a single piece of the meat items I received had XXXX pieces, all had XXXX pieces and were significantly heavier than XXXX by at least approx. half a lb. This all adds up to mean XXXXXXXX XXXX XXXXXXXX, knows what meat items that are sending out and they are close to XXXX in weight and contain almost exclusively XXXX pieces. They market this item as " XXXX Pieces | approx. XXXX '' despite this. Then despite them knowing how much they sent you in weight, they choose not to provide customers any of this information on order pages ( see picture XXXX ), so customers have to calculate the weight and charges of EVERY SINGLE ITEM in the order and XXXX cross reference their numbers with XXXX XXXX This clearly meets the standard for deceptive business practices, despite me informing XXXX XXXX of this and requesting a refund of the approx. {$100.00} overcharge for a 55 % + ( XXXX ) of extra meat they sent me on an XXXX order they have neither refunded me nor contacted me within the XXXX hours I gave them. Their disclaimer, nor any others does not cover illegal and deceptive business practices, I run a multi-million dollar business, and I know XXXX XXXX will make vastly more money on this than they will have people fight back. Under no uncertain terms, I WILL NOT PAY FOR THIS EXTRA CHARGE. Any financial institution that attempts to collect any debt attached to this will find themselves facing legal action and I will report it to applicable government regulators and law enforcement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief