Consumer complaint received 2021-02-24
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In the month of XX/XX/XXXX, I opened a credit card account with capital one bank. My first payment of {$160.00} was not due until XXXX XXXX XXXX on XXXX XXXX XXXX. I contacted capital one bank by telephone and requested to make the current payment due and to pay the amount in full. the amount of XXXX upon speaking with a capital one bank rep, I was never directed to make the payment trough an automatic debit/credit card payment system in which I would have preferred to take advantage of if it were available for security reason as well as fraud concerns. I'm truly NOT secure with giving out bank info over the phone, there just too many things that can possibly take place that can cause a massive negative and undue hardship effects to my account and finances available. but I was instructed to do so in order to pay the amount currently due at that time. so, I read off my account and routing number info over to the capital one rep from a certified bank document which contains both my routing and account number in which was being used to pay the amount due for my capital one bank. a few days later I received two emails one saying my credit score has dropped dramatically, and the other from capital one bank saying that my payment has been returned and also addition fee, penalties, and interest has been applied. I first contacted my bank in which the funds were being issued to make sure there was no issue with the fund available in the account being used to pay my capital one due payment. and the bank confirmed that the funds needed in the amount to pay my capital one bank due payment, was indeed available and there was no issue on their end as far as issuing the transaction request to pay my capital one due payment. so, I then contacted capital one bank and inquired about the returned payment and what can possible be done to correct the error and also to address the concern about the fees which were applied to my account and the errors that has affected credit report dramatically. even in the time prior to speaking with anyone concerning the error on my account in question, I noticed on the email sent by capital one bank about the returned payment, stating that there will be no fees applied to a returned payment. the email contains this information located at the bottom of the capital one bank email. so, I was very much confused. First, in regards to the returned payment error. and second, in regards to the additional fees, penalties, and interest applied to my account and credit report with this error in question. upon speaking with a capital one bank rep and requesting to speak with a supervisor. I then asked the supervisor can she please help me to understand these errors on my account? the supervisor told me that I had to pay the amount due and that was pretty much all I can do. so, I requested for someone to please take a look into this matter a bit further. upon calling and speaking with the bank again concerning the errors on my account and credit report in question. they told me that there was nothing they can do these errors were my fault and that the fees for the month of XXXX must be played in full. but my bank said the funds were available for use in all matters even such matter like paying my capital one bank payment. so, I didn't know what to do. the payment t, the fees, penalties, and interest carried over to the next month of XXXX causing an even bigger negative effect on my account balance and my credit report. causing my credit score to drop over 190+ points in a single month of XXXX. A 190+ point drop in a single month. I now have lost over 200+ point of my credit score, I couldnt get the vehicle I planned to get for my birthday on that XX/XX/XXXX. in which was one of the reasons for getting the credit card in the month of XX/XX/XXXX so that by XX/XX/XXXX ( the month of my birthday ) I would have built some credit history to start to take advantage of a new life. before the errors on my credit score in XXXX my credit score was in the XXXX 's after capital one bank errors with my account my score dropped over 200+ point in two months and an over XXXX points in just the single month alone these errors totally crushed my dream I was working so hard for. and also started a spiral downfall along with the COVID-19 19 pandemic at its peak. the shutdown started at the same time capital one bank errors on my account shut me down. the months of XXXX and XXXX XXXX so, I was battling both loss of job and loss of credit worthiness due to an error by capital one bank which caused a negative domino effect. so, I contactedXX/XX/XXXX and dispute the errors on account and my credit report. the credit agency was able to restore the month of XXXX but not the month of XXXX. in which the month of XXXX was in delinquency ONLY by cause of errors and additional fees, penalties and interest wrongfully applied to my account and in dispute already by way of the month XXXX being in dispute and in question. so, by XXXX fees penalties and interest being wrongfully applied and not rightfully settled the month of XXXX was affected by the same fees, penalties and interest that was applied for the month of XXXX also. so, this amount did not reflect the true amount due and by way of that action of error have caused an undue hardship for me and my family, EVERMORE during this COVID-19 pandemic. Please help me to restore my Life that I worked so hard for to its rightful position by way of my credit report credit standing, credit worthiness and ANY and EVERY way these errors by capital one has affected my credit report ( my wellbeing ).

Company response to consumer: Closed with explanation