Consumer complaint received 2021-10-06
Company: PNC Bank N.A.
State: AR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Hi, my bank is not helping me unlock my account, which traps all of my money I have. This makes the third time this company has done something to trap my money, but they only do these things after I have earned a large amount of money. I have gone a full month without a replaced debit card that I paid {$5.00} for and it was supposed to arrive within 3 to 5 days. It has been almost impossible getting this company to reply, because I sent them messages and they ignored me for at least a month on this issue. My phone number which is currently associated with this bank account is the only way my online banking account can be unlocked, and this phone is currently locked down by XXXX XXXX who is also refusing to help me so that I can make a payment to get the phone back on. XXXX has suspended the account which prevents payments from happening until the suspension is removed by them, but a rude corporate member by the name of XXXX XXXX refused to remove the suspension. This suspension happened with them awhile back and had to be removed by an agent first before making a payment, and I have the chat transcript saved which shows this agent actually knew that the suspension had to be removed first so I can make a payment. With this phone number being locked down, a member with the BBVA bank corporate named XXXX XXXX finally emailed me and told me that the phone has to be used to verify the account, and that no other way can be used, despite the fact that many other companies always have other ways that a person can verify their account when something like this happens. I believe I have just come across some rude people who are doing things to me on purpose. Can legal action be taken against them since they are refusing to help and have basically stolen my money at this point? In the email, XXXX that the card was delayed somehow and that they shipped it on the XXXX of XXXX, but its still not here. It should have been shipped early XXXX anyway. There should be some way to access my money, and this lady is refusing to help. I cant understand how the corporate has no way to access my account without sending a verification code to a phone that can no longer be accessed. Should they not be able to access the account some other way? Or maybe close the account and send me a check? I demanded to XXXX that they send me a check with my money since I cant access the account, and now she has not replied back. She was replying fast yesterday until I told her that I may pursue other options if they refuse to unlock my account. I believe at this point she will began ignoring as they already were doing for a full month. I believe they were annoyed that I did not have a phone to be contacted. What is the best option for me to take to get my money? And should I sue this bank for not getting me that debit card in a reasonable time? I have faced many hardships over this matter and it is only getting worse because of this bank holding my debit card and keeping my account locked on purpose. It makes no sense at all how they are not able to do anything about both of these issues unless they are doing it on purpose. It can be clearly seen in the emails that XXXX sent that she was stalling me on purpose

Company response to consumer: Closed with monetary relief