Consumer complaint received 2022-12-07
Company: Paramount GR Holdings, LLC
State: TN
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Getting the loan

Complaint:
This complaint involves the HOLDER RULE This loan was obtained for a solar system through XXXX XXXX. Our system was promised to save our entire power bill and we were told our power company would even buy back our excess. This was a lie, our state does not buy back power. Our system, {$70000.00} doesn't produce enough power to cover more than XXXX XXXXXXXX per month of our power bill. Our system was installed on our steep roof, facing east. It will never get more than three hours of sun per day. It sat for six months not functioning while Goodleap made us make payments because XXXXXXXX XXXX installation continued to fail inspection. XXXX said they would remedy the situation of our lack of production for months and never did, then shuttered their doors the day they sent a contract to fix our system. Meanwhile, the system is not producing and we have absolutely no warranty on these expensive panels as promised in our contract. Since XXXX has shuttered, we are now reliant on Goodleap, who has no interest in remedying our situation. Their attitude has been completely condescending and they said that we signed a contract and we were responsible to pay either way, and have had the nerve to threaten us with legal action. I suppose the contract only goes one way. We stopped taking their collections phone calls because they were rude and threatening for a time until we heard they created a department to handle XXXX customers and wanted to help us, but we were mistaken. They just made empty promises to call us back and it has now been two months and no one has ever called us. There is a lien on our home and we don't even have a copy of the ORIGINAL LOAN APPLICATION. They never mailed us one document except threatening letters when we told them we would not pay until we got a system that functioned as we were sold. I have emailed this company over and over again since they lied in their response to my last complaint and claimed they were helping us. They refuse to return phone calls. They refuse to respond to my emails. I have emailed a copy of the contract XXXX sent us that acknowledged we weren't getting the promised production and their remedy our situation that, unfortunately, they did not fulfill because they filed bankruptcy. They did not respond. I have emailed three times asking for our original loan application as XXXX  salesmen were found to be lying on loan applications to get systems approved for financing. Instead they responded with another document that was not what I asked for. No one who has asked for their loan application has been able to obtain it. Goodleap is violating consumer law by not maintaining these records. They claim there is a special department to handle XXXX customers that were wronged and yet they won't call us. They send letters claiming the can not get in touch with us yet we have made every effort to get this company to remedy our system so we can do the right thing and pay our debt and they just absolutely refuse to provide the documentation they are legally supposed to provide, and to give us an iota of service on our system. I didn't finance {$70000.00} to save {$30.00} a month. Goodleap is complicit in XXXXXXXX XXXX fraudulent solar system sales.

Company response to consumer: Closed with explanation