Consumer complaint received 2021-01-16
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
HELP!!! Please Wells Fargo is ripping me off again. Enough is enough. Its bad enough my XXXX year old mother lost {$5500.00} in unauthorized internet transactions from her account ending in XXXX. Well Fargo refused to reimburse her. She does even know how to use a computer. Now Wells Fargo has stooped to another low. In XXXX I bought some Mutual Funds to plan for retirement and have a nest egg in the future. XXXX XXXX  XXXX was the company I bought 24 shares at XXXX per share. XXXX {$980.00} investment XXXX Wells Fargo is charging {$940.00} fees ) if I include the decimals XXXX x XXXX shares it is {$1000.00} my initial investment made on XXXX. In XXXX AG XXXX did not charge annual fees. Their guidebook on my purchase only had fees for buy and sell transactions. XXXX XXXX became the custodian of the Mutual fund account ending in XXXX. I have the bank information that promised no changes and XXXX and XXXX and there were no fees charged for a few years by Wachovia. In XXXX Wells Fargo bought Wachovia and Wells Fargo appears to have changed my account and began charging me the first fee on XXXX XXXX. So prior 3 years,2007,08,09 no annual fee. I have paperwork to prove such. I have an XXXX statement from Wells Fargo with the words " Account debit resolution, Billed in error, discretion not used. Annually Pay. '' From the words 'billed in error ' and the fact that I had no fees in 3 prior years of ownership it appears Wells Fargo fabricated these fees disregarding prior 3 years history that there were no fees. 
I discovered this problem of the {$940.00} dollars in fees now in XXXX when I began migrating my bank accounts from Wells Fargo to XXXX  XXXX XXXX. This change in banks is because Well Fargo ripped my mother off and never reimbersed her for unauthorized internet transactions that she did not do. I asked about closing my brokerage account ending in XXXX and they told me the value would be some {$700.00} dollars. I asked how could that be since XXXX Market value is now XXXX is market value is {$40.00} x41 shares equals approx. XXXX. They banker told me it was because fees. I have not closed the account ending in XXXX until these bogus fees are waived. Sometime in early XXXX I was contacted by a Well Fargo advisor because he noticed I was pulling out my accounts. I made an appointment and met with XXXX XXXX banker and XXXX XXXX advisor on XXXX to speak about resolving these issues and remaining a customer. They made phone calls. I heard music for a while. They tried to contact others to assist. I did speak with someone would put a complaint in but as always my problem was not corrected. My complaint fell on deaf ears. I have received no phone calls or correspondence regarding these issues since I went in person. Please if it is in your power to help me get justice for these unjust losses to me and my mother I plead for your assistance. I seek a refund or billing adjustment to waive bogus fees in the amount of {$940.00} on my mutual fund ending in XXXX. I have full documentation for both issues. However most web sites only allow upload of one document instead of 10 to 40 documents. I would also like a refund of {$5500.00} on unauthorized transactions to my mothers bank account. I have faxed them the documentation many times. The multimillion dollar company takes advantage because they have good lawyers and would bankrupt the average person to who tries to take on Wells Fargo to court. So they rip me off with a smile and say it wasn't their fault.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation