Consumer complaint received 2018-08-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I have did two disputes with Transunion to remove an account off my credit report that should not be there.I have did it on line and sent the information via PRIOROITY MAIL TRACKINGNUMBER:XXXX.The account in question is XXXX XXXX XXXX for $ XXXX.This account should be removed asap due to the resolution listed below from XX/XX/XXXX which is past the 60 days and the request that I sent via mail has past 30 days with no resolution. 

Company responded Status Company responded on XX/XX/XXXX Response Type CaseID : XXXX Closed with explanation Company 's Response Dear XXXX XXXX XXXX, The account that you are referring to in the amount showing owed of {$1200.00} originated from a purchase with a company called XXXX. XXXX XXXX XXXX purchased this debt in XX/XX/XXXX and did report based on the delinquency date ofXX/XX/XXXX. However, this debt has since been requested to delete from the credit reporting as XXXX has not received the requested documentation from XXXX. If documentation is received at a later date we will notify you prior to any reporting. Once we request a deletion from the credit bureau, it can take up to 60 days to reflect this deletion request on your credit report. I also confirmed that XXXX XXXX XXXX never had any Request for information. Please contact our office if you have any additional questions at XXXX. We look forward in assisting you with any additional questions you may have regarding this account. XXXX XXXX XXXX XXXX XXXX XXXX responded Status Company responded on XX/XX/XXXX caseid:XXXX Response Type Closed with explanation Company 's Response Dear XXXX XXXX XXXX , The account that you are referring to in the amount showing owed of {$1200.00} originated from a purchase with a company called XXXX. XXXX XXXX XXXX purchased this debt in XX/XX/XXXX and did report based on the delinquency date ofXX/XX/XXXX. However, this debt has since been requested to delete from the credit reporting on XX/XX/XXXX. Once we request a deletion from the credit bureau, it can take up to 60 days to reflect this deletion request on your credit report. I also confirmed that XXXX XXXX XXXX never had any Request for information. Issues like this can be resolved by contacting us directly rather than filing a complaint such as this. We have again requested the Credit reporting Agency to delete item per the previous request and have attached the AUD number and letter for your record. I do apologize fro the delay in getting the Credit Reporting Agency to have this corrected. Please contact our office if you have any additional questions at XXXX. We look forward in assisting you with any additional questions you may have regarding this account. XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation