Consumer complaint received 2019-05-06
Company: SYNCHRONY FINANCIAL
State: OK
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
On XX/XX/2019 Synchrony Bank decreased my XXXX XXXX XXXX Credit Card credit limit by {$130.00}. It is only {$130.00} but decreasing someone's credit limit does affect their credit report negatively. I called Synchrony Bank on XX/XX/XXXX after I received a notification from XXXX  that there was a change to my credit report, it was then that I first learned about the decrease in my credit limit. At this point I did call and talk to customer service about why they decreased my limit and I told the lady then that this impacts peoples credit scores and negatively affects peoples credit and that I was not happy about this even though it was only {$130.00}. I have several accounts with Synchrony Bank as the creditor. Some of those accounts have been paid in full many times and this particular account has been paid in full a time or two as well. In the last couple of months I have paid at least two of my Synchrony Bank credit cards off in full. The letter I received states that I have used too much of my credit limit in the last six months, ok if this is the case and they didn't want me to utilize my credit limit then why give me that high of a credit limit and they gave me a credit limit increase in the last 6 months. They stated that my current balance is too high compared to the highest balance in the last 3 months, I have paid this card off before and had a high balance and it wasn't a problem then but apparently it is now. I always pay my credit cards on time and at least the minimum amount due, when applicable I will pay more than the minimum. They stated that the amount of my payments compared to balance over the last 12 months on this account was too low, ok they have the ability to set the minimum payment due so if they want a bigger minimum payment then why not ask for a bigger minimum payment. Never had this issue before with Synchrony Bank. Obviously they don't look to see how I have handled my credit card accounts in the past or my other credit card accounts with them. In my opinion Synchrony Bank is just out to ruin people 's credit reports, people who have worked hard to keep their good credit history by making on time payments and at least the minimum payment due and I am being punished for it. They also stated that the percentage of times payment greater than amount due over the past 12 months on this account. Like I said I do sometimes pay more than the minimum payment. Also not to mention another issue that I have had with Synchrony in the last couple of months ... .I have a TJ Maxx credit card which is issued by Synchrony Bank . They issued me a second TJ Maxx Store credit card when I already have one, the card that I already had was supposed to have been changed over to a TJ Maxx Synchrony Bank Mastercard which never happened, like I said they issued me a second TJ Maxx store card so now I have two TJ Maxx Store Cards on my credit report because of them. I called several times trying to get them to fix this issue and I was told there was nothing they could do ... I never asked for a second card and if I had one why would they issue a second card, makes no sense. This is another thing that happened to me that has affected my credit score. This mishap on their part caused my score to decrease 9 points.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation