Consumer complaint received 2022-12-20
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
At the beginning of 2020, when XXXX was making headlines on the weekly news, I was released from my job. This event took a huge toll on my financial well being as a XXXX XXXX  who was supporting myself independently from my family. I was forced to live on my emergency savings and credit card before I get help from the unemployment insurance. 

At the time, I only had one credit card open and it was the college XXXX credit card from Wells Fargo. I'm not sure if this program still exist at Wells Fargo as of now, since they had a complete revamp for their credit card program but that was what I had back in XXXX. I was struggling to make the minimum payments on my credit card while trying to put food on the table for myself. I tried to explain my situation to Wells Fargo but I was met with unreasonable deadlines. This situation continued until I was approve for unemployment aid. 

After I was approved for unemployment insurance, I lived frugally and saved up slowly because I wanted to pay off my debt. It took me a couple transactions but I was able to pay off the balance on my credit card. The total balance on my credit card was around {$1500.00} to {$2000.00} and it took me around 2 to 3 attempts. I will attach a screenshot in the attachment of one of the payments I have made to Wells Fargo. 

I paid off all of the remaining balance on my credit card by XXXX, 2020 and Wells Fargo closed my account. However, my credit history remains negatively impacted by Wells Fargo 's report to this day. Despite the fact that I manage to pay off my debt during one of the most unprecedented times in the XXXX, Wells Fargo 's reporting has placed a huge dent to my reputation and credibility to borrow. My credit score would barely make any upward movements even though I pay my bills on time. Banks are also less willing to offer me any credit of over {$500.00}, which puts a huge limitations as to what I can spend on. 

It is frustrating to me that this still have a huge impact to my credit. As a recent college graduate, this limitations have restricted me from getting fair rates for borrowing. My auto loans and mortgages are heavily impacted because of this. This frustrates me so much that I have made multiple phone calls to their credit card department and paid multiple visits in person to my local Wells Fargo banks and every single time it was left to no avail. I was met with employees who fails to answer my questions and prejudicial remarks because of my old credit history with them. 

I have done my utmost due diligence for my credit and this is my last resort. I hope this can connect me with a competent representative from Wells Fargo, who can provide me reasonable solutions and address my frustrations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation