Consumer complaint received 2022-04-26
Company: Upstart Holdings, Inc.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
XX/XX/XXXX I was denied a loan for reasons as stated in this email : Hello.. everyone of your banks solemnly denied me because they could not verify my income Ive attached the denial letter. Ask well as proof of my tax return regarding this application. I was never given the option to upload my tax return or a recent bank statement to prove the income. Im asking for reconsideration on this loan because I can clearly prove income.. 

If that was the solemn reasoning for denial then I shouldve been allowed to fix this application or upload the documents to correct the application through services that underwriters provide but UPSTART does NOT allow this option I sent multiple emails after the latest email sent today XX/XX/XXXX As follows : I am not finding an address on file to send a lawsuit for defamation of character to. I Looked online which has a XXXX XXXX however a XXXX XXXX is NOT valid for receipt of unlimited civil cases, can you please provide the CORRECT address to be served. 

Your companies allows potential clients to submit an application online however fails to provide an option to go back and correct any mistake through its portal to review and correct because once denied it completely locks you out of your online account, if it was filed in correctly you proceed to notify the client that they have to wait 30 days to reapply which means that you are intentionally and maliciously misleading clients and allowing false information to be documented against clients on paper forms and that is defamation of character. 
there is nothing online for allowing incorrect forms with false and in correctly clicked icons and options to move forward with application processing and not providing additional options for customers to fix those issues or allowing options to correct simple online formation mistakes but most importantly by allowing these documents to sit with your office with false and in accurate information listed on them and stating to customers to reapply in 30 days.. That is also considered to be defamation of character by color of law. 
REFERRING Discrimination Defamation of character is an act that occurs when someone's reputation and integrity are tarnished or damaged because of malicious intent by another party. You may have heard the terms libel and slander. Slander is orally dishonoring someone else, while libel is written defamation. 

Discrimination The Equal Credit Opportunity Act [ ECOA ], 15 U.S.C. 1691 et seq.prohibits creditors from discriminating against credit applicants on the basis of race, XXXX, religion, national origin, XXXX, marital status, age, because an applicant receives income from a public assistance program, or because an applicant has in good faith exercised any right under the Consumer Credit Protection Act. 

The Department of Justice may file a lawsuit under ECOA where there is a pattern or practice of discrimination. In cases involving discrimination in home mortgage loans or home improvement loans, the Department may file suit under both the Fair Housing Act and ECOA. Individuals who believe that they have been the victims of any unfair credit transaction involving residential property may file a complaint with the Department of Housing and Urban Development [ HUD ] or may file their own lawsuit. 

Other federal agencies have general regulatory authority over certain types of lenders and they monitor creditors for their compliance with ECOA. ECOA requires these agencies to refer matters to the XXXX Department when there is reason to believe that a creditor is engaged in a pattern or practice of discrimination which violates ECOA. In XXXX, upon the recommendation of the General Accounting Office, the Department of Justice provided guidance to the federal bank regulatory agencies on pattern or practice referrals. That guidance described the factors that the Department would consider in determining which matters it would return to the agency for administrative resolution and which it would pursue for potential litigation. 

Thank you XXXX XXXX XXXX Sent from my XXXX

Company response to consumer: Closed with explanation