Consumer complaint received 2023-05-03
Company: Telsa Motors Inc
State: CT
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
I moved from XXXX to CT in XXXX of XXXX. In XXXX of XXXX, I was informed by NY that I needed to surrender my plates and register car in CT, as I was now a CT resident with a CT license. I immediately contacted Tesla about this matter and requested the documents necessary to register the vehicle in CT. However, they have since oscillated between responding to me apologetically saying they will send documents right away to never following up and downright ignoring me. I have called them every month for nearly a year and emailed every department they have or recommended. I have gone and spoken to the dealerships in XXXX, CT and XXXX XXXX, NY, and none said they could offer any help. I have corresponded by phone and by email with Tesla Legal, Tesla Finance, Tesla Payment Resolutions, Tesla Lease Returns to try and resolve this matter and all have either offered no help or not responded- all I've needed was a signature on a POA agreement, extremely standard, to register the vehicle. The vehicle as such has been rendered illegal to drive and I was informed by the police and NY state that there's a motion to impound the vehicle. My lease is up in XXXX and I reached out to an attorney to help me gain a response. When none came, he had me draft up a termination letter ( attached ) and came with me to return the vehicle to the Tesla dealership I leased from in XXXX XXXX to renounce ownership and terminate the agreement. The people there refused to accept the car and kept us waiting for over an hour as they " contacted '' higher management, to which they said they could not get through to. They then called the police to get us to leave the dealership as we simply waited there and said we were renouncing ownership. The police came and made them give us an email to reach out to - Tesla Legal. To this date, we still have not heard back from them. There is no one left for us to reach out to to resolve this matter, so we are now reaching out here for government intervention. Given the car has been made illegal to drive due to them, I'm seeking reimbursement for the entire lease or at least last year of the lease and any fiduciary responsibilities related to the car and that they come pick up and take back the vehicle. The lease is done in XXXX and the only messages I receive at this point are automated lease return emails that require me to pay all sorts of fees and the remainder of the lease, which I have since stopped doing for these last two months ( XXXX and XXXX next ). All I was seeking was a standard legal document allowing me to legally register the vehicle and drive on the road. I was simply seeking to follow the law and this company has made that impossible and dragged its feet on that in such an unprofessional manner that the lease is now up and there is no time left to properly resolve the matter, leaving the burden squarely on me.

Company response to consumer: Closed with explanation