Consumer complaint received 2023-02-12
Company: JPMORGAN CHASE & CO.
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
On XX/XX/XXXX I received a promotional email from Chase bank regarding my Chase Freedom card XXXX for a My Chase Plan with {$0.00} plan fees and NO INTEREST. On XX/XX/XXXX around XXXXXXXX XXXX  I booked a ticket XXXX for {$7500.00} for travel to XXXX on XXXX XXXX app. By XXXXXXXX XXXX  that same morning I realize my departure time from XXXX to XXXX was too early in the morning. I called XXXX XXXX on their XXXX toll free number to CANCEL that ticket. I then rebooked my travel to XXXX on the XXXX XXXX app with the same dates with a later departure time from XXXX to XXXX on XX/XX/XXXX. The NEW booking ticket XXXX charge for the same {$7500.00} on XX/XX/XXXX. When this charge XXXX posted to my account I created a My Chase Plan for 18 months at {$410.00} with NO fees or interest charges. XXXX XXXX Refunded the CANCEL charge of {$7500.00} to my account after they erroneously let the charge post to my account on XX/XX/XXXX. The refund was posted on XX/XX/XXXX clearing on XX/XX/XXXX. On XX/XX/XXXX my statement closing date I received an email from Chase at XXXX XXXX XX/XX/XXXX XXXX EST informing me that I had already PAID off My Chase Plan before Ive make my first payment?! I scheduled my first payment for My Chase Plan on XX/XX/XXXX at XXXX MST, the day after my statement closing date. I scheduled a {$500.00} payment for XX/XX/XXXX. On XX/XX/XXXX when I checked my Chase mobile app I was SHOCKED to see that I was charged a PURCHASE CHARGE of {$150.00}! I called Chase immediately at XXXX on XX/XX/XXXX and spoke with XXXX a call center rep for Chase in XXXX, FL for 54minutes. She did her best working with two supervisors to remove {$150.00} interest charge. However, she informed me that My Chase Plan was no longer in place. I followed up that call by sending several messages to Chase through the Chase website over a span of several days. Then 11 days later on XX/XX/XXXX speaking with Chase rep XXXX in the XXXX I found out that I was a victim of Payment Allocation. I then obtained Chase Executive Offices email by a XXXX search where I sent Chase executive offices an email detailing my problem. On XX/XX/XXXX my case was forward to XXXX. I spoke XXXX a couple of times between XX/XX/XXXX and XX/XX/XXXX. Sending several emails with all the relevant documentation. XXXX informed me on XX/XX/XXXX that My Chase Plan can not and will not be reinstated. Obviously I didnt agree with result and voice my displeasure with Chases determination. Its my belief that Chase capitalized on a technical glitch to take advantage of me and by charging me interest when we had an agreement for 18 months that there would be no interest added to my XXXX XXXX charge of {$7500.00}. Its my belief that XXXX XXXX shouldve just reverse the charges since I CANCELLED the ticket within 8 hours during the 24 hours cancellation rule. There shouldnt been any refund to begin with since I immediately CANCELLED the purchase. That gave Chase the opportunity to do away with My Chase Plan to my detriment but to their benefits of charging me interest. Heres the Claim # XXXX

Company response to consumer: Closed with explanation