Consumer complaint received 2023-06-27
Company: Synergetic Communication Inc
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/2023, Synergetic Communications Inc. responded to the initial CFPB complaint with a document that proves I do not owe this debt but they also did not mention they are immediately seizing all collection activities. This violates multiple of my federally protected FCRA and FDCPA rights under the law. The original dispute is below : Reference : XXXX I received a letter via email on XX/XX/2023 ( dated XX/XX/2023 ), from Synergetic Communication Inc. It incorrectly stated I owe a debt of {$1000.00} to XXXX XXXX XXXX XXXX. This puts Synergetic Communication Inc in multiple violations of the Fair Debt Collection Practices Act ( FDCPA ) and Fair Credit Reporting Act ( FCRA ). I do not owe this debt. 

On XX/XX/2023, I disputed this debt with a certified mail letter ( USPS Tracking # XXXX ). Synergetic Communication Inc. received the letter but never responded in the 30-day window. 

I do not owe a debt to XXXX XXXX XXXX XXXX. 

The Fair Debt Collection Practices Act ( FDCPA ) states debt collectors can't use false, deceptive, or misleading practices. This includes misrepresentations about the debt, including : * The amount owed * That the person is an attorney if they are not * False threats to have you arrested * Threats to do things that can not legally be done * Threats to do things that the debt collector has no intention of doing '' This is a debt I do not owe, is uncollectible, and Synergetic Communication Inc is making threats that legally can not be done and they don't have intent on doing. 

Synergetic Communication Inc has also committed a series of Fair Credit Reporting Act ( FCRA ) violations, mentioned below. I have attached their initial communications which clearly show the violations listed below. 

Violations : 15 U.S. Code 1692c ( a ) Communication with the consumer generally - Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

15 U.S. Code 1692b ( 2 ) Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall not state that such consumer owes any debt.

15 U.S. Code 1692b ( 5 ) Not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.

15 U.S. Code 1692d ( 2 ) - The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.

I am seeking the following : According to 15 USC 1681n ( a ) ( 1 ) any actual damages sustained by the customer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; I want XXXX XXXX per violation ( {$4000.00} total ) or immediately stop all collection activities, stop reporting to all three credit bureaus and provide proof in writing. Please see attached invoice for immediate payment. 

Any continued pursuit of this debt not owed will be met by swift legal action to get it disassociated from my name. All necessary debt regulatory bodies will be notified and multiple complaints will be filed until collection efforts are ceased and the proof is provided in writing. 

Thank You, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation