Consumer complaint received 2023-09-04
Company: Westlake Services, LLC
State: NC
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Repossession
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
Subject : Complaint Against West Lake Portfolio Management - Violations of Consumer Rights Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX [ Date ] Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against West Lake Portfolio Management, an entity involved in financial services, for a series of violations of consumer protection laws and unlawful practices that have resulted in severe financial harm and infringed upon my consumer rights. 

**Summary of Violations and Disputes : ** 1. **Failure to Provide Notice of Repossession and Sale of Vehicle : ** West Lake Portfolio Management repossessed my vehicle without providing proper notice, in direct violation of the Fair Debt Collection Practices Act ( FDCPA ) and the Uniform Commercial Code ( UCC ). This absence of notification significantly impacted my rights as a consumer. 

2. **Continued Reporting of Account as Open : ** Despite the repossession and sale of my vehicle, West Lake Portfolio Management persisted in reporting my account as open on my credit report. This erroneous reporting infringed upon my rights guaranteed by the Fair Credit Reporting Act ( FCRA ) and damaged my credit standing. 

3. **Infringement of My Rights : ** West Lake Portfolio Management 's actions constituted an infringement upon my rights as a consumer, as outlined in the FCRA and FDCPA. This infringement resulted in financial hardship and undue stress. 

4. **Failure to Provide Contract : ** Despite multiple requests, West Lake Portfolio Management failed to provide a copy of my contract. This failure to fulfill my request violated my rights as a consumer. Under TILA, I have the right to receive a copy of my loan contract. Per 15 U.S.C. 1631. It states that lenders must provide a copy of the contract or agreement **Requested Actions : ** I respectfully request that the Consumer Financial Protection Bureau investigate these violations thoroughly and take appropriate action against West Lake Portfolio Management to rectify these unlawful practices. Specifically, I request the following actions : 1. **Resolution : ** I request that West Lake Portfolio Management correct the inaccurate reporting of my account on my credit report, remove the open account status, and provide written confirmation of the sale of my vehicle and payment of any outstanding balance on my account.

2. **Termination of Security Interest : ** Pursuant to the Truth in Lending Act ( TILA ) and UCC 1-308, I request that West Lake Portfolio Management enforce my right to rescind the contract and terminate the security interest. Additionally, I request the refund of any payments made within 20 calendar days of receipt of this notice of rescission.

3. **Financial Compensation : ** I seek monetary compensation for the violations committed by West Lake Portfolio Management . The total amount for these violations is {$22000.00}, as detailed in the attached invoice.

**Conclusion : ** I am committed to seeking justice and a resolution to these matters. The violations outlined above represent a severe breach of consumer protection laws and have had a profound impact on my financial well-being and rights as a consumer.

I kindly request the Consumer Financial Protection Bureau 's swift attention to this matter and your assistance in securing a just resolution. I look forward to your response and actions to address these violations.

Thank you for your dedication to safeguarding consumer rights and ensuring fair and ethical practices in the financial industry. 

Sincerely, XXXX XXXX XXXX, Beneficiary

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation