Consumer complaint received 2023-05-13
Company: Chime Financial Inc
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I have my XXXX benefits direct deposited to chime when these fraudulent charges began I had only had chime for about 2 months. XX/XX/2023 I got XXXX for violating my XXXX XXXX  in XXXX XXXX ga. The pulled my time on my XXXX  which means I was to stay in XXXX XXXX XXXX XXXX was over. And I would be done with probation. I was released on XX/XX/XXXX .. when. U are sentenced to time more than a month the XXXX  asks for your personal property to be released I'm guessing. So that they are not responsible for it. To release everything except. The clothes worn in when arrested. My friend and neighbor next. Door picked upy property. She took my purse cell phone jewelry. Everything I had but clothes to my home. Who I share with. A roommate. She put my belongings in my bedroom .which I have a lock on my door. So all these months by and I'm proud to know that. My benefits have been accruing and I will have a good bit tof money saved up. Made plans to myself to get my license back something I couldn't. Do with receiving my money just monthly but my card not being touched for. 5 months I can now finally get legal when I got home. Got to my phone to get to app use money. My balance was XXXX. Savings. XXXX. How could this be. I then started digging on transactions and activity from XXXX to XXXX and found money transfer 's atm withdrawal s. Transactions for the entire time of my XXXX XXXX. Up. U til the very same day I came home transfers to a person that I knew. Trusted. Supsed to be my friend I allowed him to come help with my dog from time to time while I was gone. Of coarse when I confronted him. He denied it. I called the police to come out. To report it. I called chime. Filed claims for every transaction and any activity to occured from XX/XX/XXXX to XX/XX/XXXX to being fraudulent and unauthorized transaction and charges... I sent chime this. Including a document from the XXXX XXXXXXXX  sheriff 's office staying my dates in. XXXX XXXX XXXX XXXX XXXX. Chime left me feeling like I had nothing to worry about. They have done nothing but close my account. My app was locked I couldn't get into it to show the fraud detectives the charges and transfers noonw from there. Has given me any explanation to why denial or for closed acct. Infact. Say I am to pay them back. The money I claimed and disputed. I have a mountain of emails back and forth and still I don't know anything except. I was denied and I owe themu own money that I never. Received that was stolen from me. I need help I need my money I am reaching out to whoever can plz. Help me. I have done and will do whatever I need to get this resolved and refunded. Because. I was I XXXX  and believing what was the furthest from the reality of what's happening to me. It was hard enough. XXXX XXXX XXXX XXXX XXXX XXXX XXXX  but to come home to getting robbed of al I had. My water is bout to be off. My power too. I HABE no way to pay for anything groceries nothing plz help me

Company response to consumer: Closed with explanation