Consumer complaint received 2023-09-07
Company: Navient Solutions, LLC.
State: FL
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Keep getting calls about your loan

Complaint:
After over 10 years of having this loan I have not been able to make a dent. Back in 2014 my loan amount was {$230.00} and today it is {$720.00}. I have spoken to multiple reps and they have told me explicitly that there is not much they can do. My terms continue to change and have no recourse. I understand that Navient is permitted to call to collect a payment but they are not permitted to harass me with phone calls where I answer and no one is on the other line. Second, they should not call me when the state I am in is in a State of Emergency yet they do it anyway. The last thing on my mind when I am preparing for a Hurricane is to make a payment towards a loan that is impossible to pay without it affecting me. I made a payment and in the process was unable to pay my rent but they do not care. They practice predatory lending and have targeted me as prey. This is unconscionable. In XXXX the payments were in the $ XXXX and not it is up to {$700.00} plus for one loan. I've already paid over {$40000.00} to them, almost the total amount of my original loans yet I still have another {$72000.00} to pay them. They have changed the index that was used before, they do not offer any options for lowering my payment making it so unmanageable that I can't actually care for my child or myself. I have a variable interest rate that keeps going up and up and up and up and up. They knew exactly what they were doing and they took advantage of me. No degree on Earth goes up in value and definitely not mine. I have double digit interest rates and my accrued interest is more than twice the amount of my original loans. I can no longer afford to make my payments and they refuse to work with me. The worst part about it is that I have tried talking to them about it and they truly refuse to do anything. I draw the line when I have made my payments consistently, every single month until now, only to be harassed by phone where either they don't speak at all or call me during a state of emergency when I need to be caring for my XXXX XXXX XXXX baby. I have tried to do my part but they don't do theirs and my loan should be completely discharged as punishment for their predatory lending practices. They have a history and they are preying on me because my loan is private and they think they can get away with more because they are a large, XXXX dollar company and I am only one person. I get charged fees but they never tell me what those amounts are because they apparently can do whatever they want but if I don't make a payment on time I don't hear the end of it. I will be filing suit because this is not longer fair and is actually against the law. I also will attempt to go to the media local governments to see what other recourse I have because they can't get away with this. Especially not with people who try doing the right thing. They took advantage of me and have failed to follow the law accordingly. This is not the end and I will make sure that something is done about this because I should not have to be bothered with something like a payment for a loan over my rent during a state of emergency. I caution every single parent and student, be smart, do your research. They want you to follow the rules like good people do but they fail to follow the rules themselves that's why they are being sued already. The rules don't seem to apply to them. Just because I have a private student loan doesn't mean they can treat me however they want. I requested recordings of my conversations with them and they refused to provide them to me. They will never admit fault, though there are things their reps have recorded where they have given me inaccurate information. All of this is part of their plan to get over on people like me who are simply trying to live and take care of their children.

Company response to consumer: Closed with explanation