Consumer complaint received 2018-12-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Around XX/XX/2018 By Phone one Scam phone we get from the company ( XXXX XXXX XXXX XXXX ) They pretend they calling from XXXX & like to extend our car repair warranty, they get our credit card information over the phone. they charge me {$160.00} on XX/XX/2018. they told us if we like to change our mind just need to call XXXX to cancel any time with XXXX refund. 
in the time i call local XXXX dealership. i find out that they are not affiliated with XXXX. i research in XXXX and read the XXXX review. i find out they are scam and to many people complaint about that. 
i immediately Call the XXXX XXXX XXXX XXXX to cancel my order and refund my money but they hang my 2,3, calls. then i call from different number when they answer my call i told them to cancel my order. they told me it cancel already on XX/XX/2018. 
i report To BANK OF America Credit card immediately about i get scammed.with credit card ending XXXX ( old Bank of america card ). 
XXXX XXXX XXXX XXXX did't refund my money but they start charging more money from my card without my permission. 
i report Bank Of America To many time about my credit card information is compromised. Bank of america did't did any afferd. After charging 3 time i call bank of america to open dispute. i ask bank of america to change my credit card with new number. finally i get new card with ending ( XXXX ) i told BOA to block this merchant from my account. bank did't did anything. 
i have to call to many time to Bank of america for dispute update. Bank put me on hold for hours and transfer my in different different department. 
BANK of america told me try to reached merchant again, i did. but merchat XXXX XXXX XXXX XXXX ) is very scamy and froud they hang call they lough on me. and didt't help me to refund my money. XXXX XXXX XXXX XXXX ) start taking about my family also they are bunch of unprofessional fraud. 
After calling to many time XXXX XXXX XXXX XXXX, i find their email and also send the notice to them by email to refund my money. 

BANK of america Harassment me also as they not helping me to get my money back. 
they open the dispute. 
BANK of america told me to go local branch in XXXX and sign and fax some documents. 
i went to the branch and meet mr XXXX. he told me his fax machine is not working come later. 
i went again in the evening and sign some documents. branch fax that documents to their BANK of america fraud department. 

now BANK of america close the case in favor of scammer. 
bank of america not accepting my proof i did on time to cancel this merchant by phone. 

BANK of america didt provide me any documents where i sign with merchant about their policy. 

i did ; t sign any document with merchant. 

the bad thing is BANK of america helping scammer/fraud beside helping the customer. 

This is complete harassment for my all family from last 3 month. this harassment are by BANK of america and scam auto company ( XXXX XXXX XXXX XXXX )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief