Consumer complaint received 2023-10-19
Company: T.S. Holdings
State: CA
Product: Debt collection
Sub-product: Rental debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Moved out from XXXX XXXX on XXXX XXXX. I received a final move out statement from the property manager on XX/XX/XXXX that had charges from the mess left behind from the movers that I had hired and exaggerated property damage charges that totaled to a balance owed of {$980.00}, this balance included the last months rent which I had already paid and I have proof of rental payment.Anyway, I called and emailed the property manager over the balance and she said she was willing to negotiate and reduce the charges if I had cleaned up the mess the movers had left behind. I still had the keys to the units because the manager was not on site for my move out so I had no one to return them to, with the manager 's permission I went back to XXXX apartments and cleaned up the mess, deordized the carpet and cleaned all countertops. I also took photos of the unit after cleaning up and emailed them to the property manager so she could work on the discrepancies on the move out statement on XX/XX/XXXX. I spoke to management on the phone XX/XX/XXXX and she said she would think over what charges she wanted to remove from the final statement and would get back to me within a week. A week past and I did not get a follow-up from XXXX management. I finally got a call back on XX/XX/XXXX from management and she argued that I damaged the carpet and that I did not pay my last months rent. Due to the context of the conversation and the pugnacious temperament from myself and XXXXXXXX management, the conversation ended with the manager stating " I don't like how you are talking to me so I am not going to change anything '', she then hangs up and sends me an email on XX/XX/XXXX accusing me of trespassing on the property even though she had given me permission to clean up the unit. I then followed up on the situation via email XXXX XXXX, management didn't reply until XX/XX/XXXX and stated that she would get back to me in a week. I followed up via email on XXXX XXXX XXXX XXXX, on XX/XX/XXXX I email management a notice requesting my security deposit and then she finally responded back to my emails that same day and asked me to call her office phone and I did. During this phone conversation, I requested my security deposit since the 21 day deadline for negotiation had passed and that she never responded to me within a timely manner. The manager became very aggressive and rude and stated that " I am not giving you anything, if you don't pay ill report it to collections and it will go on your credit ''. I received a notice from I.Q Data International INC, a collections agency on XX/XX/XXXX that stated the XXXX XXXX had hired them to collect a debt of {$980.00} and that if I wanted to dispute the amount to mail back the form with documentation and that I had until XXXX XXXX, XXXX to respond to the notice or the charges would be considered valid. I sent my refusal to I.Q. on XX/XX/XXXX with a small claims case filing number that I had filed against the XXXX XXXX  to receive my deposit. On XX/XX/XXXX, I received an alert from XXXX that IQ had reported the collection account onto my credit report. I had 30 days to reply to the notice and within a week of receiving the first notice the account was reported to the credit union. I called I.Q on XX/XX/XXXX, to dispute the account inquiry on my credit report because the charges are wrongful, the report to XXXX is fraudulent, and the time allowance I was given to respond to on the notice was contradicted. A male representative from IQ initially answered the phone and addressed me by my first and last name, he then put me on hold and transferred me to a female representative. The female associate stated that I owed a balance with the XXXXXXXX XXXX and asked if I was calling to make a payment. I explained to her I was calling to dispute a credit inquiry because I had responded to the notice that I received on XX/XX/XXXX within a timely manner. This associate quickly became irate and stated that I don't have " proof '' and that I need to pay, her demeanor and voice reminded me of the manager of the XXXXXXXX XXXX, I asked for speak to her supervisor and she claimed that he/she wasn't available. I expressed to her that the inquiry was fraudulent and that I had filed a case against the property management company to receive my security deposit for XX/XX/XXXX.

Company response to consumer: Closed with explanation