Consumer complaint received 2023-02-17
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I didnt enjoy my XXXX nor my XXXX XXXX. As a first time car buyer I really wish I had a better experience. 

I have a credit score XXXX XXXXXXXX and because Mitsubishi XXXX XXXX  ran my credit about XXXX  times I now have a XXXX XXXX XXXX. XXXX days later I found out I was approved by the XXXX XXXX XXXX and XXXX XXXX XXXX. And they gave me a 6 % interest rate. It seems like Mitsubishi  XXXXXXXX XXXX at the XXXX, XXXX ran my credit multiple times to find a company that would give me the highest APR. 

Please see the following companies ran on my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When I went inside the XXXX Mitsubishi XXXX XXXX establishment to buy a car I didnt expect to leave with so many hard inquiries on my account. If I was denied once they couldve just told me and I wouldve walked away and took my business elsewhere. I did not deserve this nor anyone on earth deserves their credit to be ran up like this. It should be illegal to run someones credit report multiple times without their consent. 

I am a XXXX XXXX  and I feel as though car dealerships prey on XXXX people that are trying to succeed and make it in this life. I might not know much about financing cars but thats because this was my first and last financed car. I expected to finance with XXXX company with no hard inquiries on my account. They didnt even tell me the companies they ran on my report or the process of them running inquiries on my credit. 

I have sorry I had a XXXX XXXX XXXX. All of these hard inquiries shouldnt be on my report. Now I have a XXXX XXXX XXXX. This is what I get for trusting a car dealership. Now that I have frozen my credit report no one can run anymore hard inquiries at least thats what XXXX  XXXX and XXXX told me. I also got a 9.55 % APR which is not whats stated on my paper work documents. I shouldve had a 9.45 % APR. So not only the dealership I went to increased my APR but I now have XXXX hard inquiries on my credit report from companies I dont even recognize. I have attached a file of the APR I was given at the dealership. And when I went to refinance I was told my APR is 9.55 % .. i was then offered XXXX from a credit union. 

Ive called the institutions and they told me to take it up with the XXXX XXXX, XXXX or the car dealership. I am climbing the ladder to get these inquiries erased from my report. I didnt want to report my concerns to the consumer finance but I am upset my credit score dropped so many points. If I was denied by these institutions they couldve just denied me and I couldve went elsewhere and paid cash for a car until I can get accepted. My credit score didnt have to suffer like this. I dont recognize these companies on my credit report because XXXXXXXX XXXX  Mitsubishi XXXX XXXX ran my credit. 

I have already reported these inquiries to the XXXX XXXX, XXXX  and XXXX. I will not stop until I get a response from the fraudulent behavior that has impacted my lively hood. Because of this my credit score dropped very low. I worked very hard to achieve a XXXX XXXX XXXX and now I am down to XXXX. I was ready and able to start a living until these institutions I was not aware of showed up on my credit report as hard inquiries. 

I feel as though it shouldnt have been difficult to find a credit institution with my credit score and I believe I was a victim of fraud at the XXXX XXXX Mitsubishi XXXX XXXX XXXX. I talked with finance and they told me 9.45 % APR was the best they can do. I recently found out that was a lie. Not only I am buried in financial debit but my credit score took a major hit. Granted I am not financially literate but I have learned so much during the course of buying my first car. And that is to get pre approved beforehand. I talked with XXXX my financial advisor and she told me that is not right for them to run my credit so many times and I shouldve went to the bank or credit union to get pre approved first. I have definitely learned my lesson. It hurts my soul to go through this since XX/XX/XXXX Ive been trying and asking them to remove these negative impacts and alerts on my credit report. With these institutions on my credit report it shows up as a hard inquiry. My financial advisor told me that is not a good look when it comes to borrowing money and applying for loans.

Company response to consumer: Closed with explanation