Consumer complaint received 2020-02-27
Company: Credit Control, LLC
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I had a credit line with XXXX XXXX XXXX  ( XXXX XXXX XXXX  ). I enrolled the balance into a debt relief program XXXX XXXX ( XXXX XXXX XXXX ) which forced the debt to go into collection and later on sold to XXXX XXXX XXXX - XXXX XXXX XXXX. XXXX XXXX has reached a settlement a agreement with XXXX and the agreed amount was settled and paid. All my credit bureau reports still reflect the derogatory remark and indicate the balance is still in collection. I contacted XXXX  and they asked for XXXX XXXX to contact XXXX XXXX XXXX at ( XXXX ). I contacted XXXX XXXX but they refused to act on my behalf due to my graduation of the program and no longer being a client of theirs. They supplemented me with the settlement letter as an evidence. Shortly after, XXXX XXXX XXXX called my cellphone in an attempt to collect the full outstanding balance ( pre-settlement agreement amount ) on behalf of XXXX. I explained the situation and they provided me with an email to which they asked to send the settlement letter ( XXXX ) which I have done almost a month and a half ago with no response. The derogatory remark and the incorrect outstanding balance are still reflected on my credit reports and significantly impacting my score negatively. 

XX/XX/XXXX A settlement was agreed to with Credit Control ( collect company working on XXXX XXXX behalf ). 
XX/XX/XXXX First payment of {$26.00} was sent via direct pay ( Bank transfer ) to Credit Control Cleared to their account on XX/XX/XXXX XX/XX/XXXX Second payment of {$260.00} was sent via direct pay ( Bank transfer ) to Credit Control Cleared to their account on XX/XX/XXXX XX/XX/XXXX We received notification that the account was placed with a new collect company XXXX XXXX XXXX XXXX emailed Credit Control to confirm that the file was no longer in the offices, advised that the account was remove from their office, they informed us that on XX/XX/XXXX Credit Controls payment team sent the collected money to XXXX. 
We emailed XXXX to confirm they had received the funds collect by credit control. XXXX confirmed the payment of {$26.00} was received and the XXXX payment was likely in transit. 
We were told that we could remit the final payment to XXXX XXXX XXXX and get the account closed out once all payments had been received XXXX XXXX XXXX Sent final payment of {$260.00} to Resurgent capital to complete agreement via direct pay ( Bank Transfer ) - Cleared to their account on XX/XX/XXXX XX/XX/XXXX Received an Email from XXXX  stated that once the payment reflects in their system the file will be settled in full and closed, It should show tomorrow. 
XX/XX/XXXX Resent all supporting documents to XXXX Capital of the payments made. 
XX/XX/XXXX Emailed XXXX to address account again, submitted all supporting documents of the three payments made. 
XX/XX/XXXX XXXX XXXX Compliance officer sent email to Credit Control requesting the account be updated, supplied supporting documents. 
Emailed for follow up with XXXX  Received response from XXXX that they are still missing the XXXX payment of {$260.00} XX/XX/XXXX Emailed XXXX  for update on account Stated they were still missing the 1 payment of {$260.00}. 
Explained situation again XXXX stated they would reach out to credit control directly. 
Received a response from XXXX  that Credit Control stated they never received the {$260.00} payment Submitted proof from the bank again that the funds were direct transferred to Credit control Emailed Credit Control explained situation and provided all supporting documents XX/XX/XXXX Received response from Credit Control. Waiting on approval from the client to move the payment since its older than 30 days,. They will keep us updated In that email Credit Control confirmed that they did receive the payment. 
Emailed XXXX advising that Credit Control confirmed they had received the funds and that they were waiting on approval to have it moved. 
Received response from XXXX that the account would be updated once the payment was forwarded to them. 
XX/XX/XXXX Emailed XXXX for update Emailed Credit control for update XX/XX/XXXX Emailed Credit control for update Emailed resurgent for update Spoke with client in detail about account and situation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation