Consumer complaint received 2023-12-06
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Hello. Yesterday, XX/XX/2023, I was notified that Chase Bank ended my checking and saving relationship with them of over three years. I did not receive any valid reasoning for this closure, and was told that my money would be frozen over the course of over sixty days with this account. This is extremely unacceptable. 

I decided to enter my local Chase branch in XXXX and inquire about this issue as I have all of my money in Chase bank. This is a HIGH SCHOOL ACCOUNT and there are no debts to Chase, or any other issues with the account so this should not happen. 

I spoke to a banker named XXXX, who called the Customer Service and was told the reason of closure was due to excessive claims on my account. The banker confirmed how many claims I had on my account over the course of the last year, and it was confirmed to be XXXX. Out of hundreds of transactions. This might seem like a lot but I would like to explain. 

I am only XXXX. I XXXX XXXX XXXX XXXX XXXX  I deal with marketplaces like XXXX and XXXX all the time. The only major disputes that I have with Chase Bank are with, XXXX, and XXXX which are both marketplaces known to have issues with refunds. Though I have many successful transactions, there are major transactions that I have issues with. And the other disputes on the account are XXXX, a bad shoe sale, or from my vacation in XXXX that went wrong and somebody stole my card. 

I expect Chase to understand that being so young, sometimes I do make mistakes. But each time I pay for my mistake. I filed disputes, provided evidence for each of them, and make sure most if not all disputes I've won. 

I understand I might have excessive disputes with Chase. The XXXX ones are understandable, but I've won each of them with the exception of one. The XXXX disputes are food delivery, and I order hundreds of meals a year. The fact that only XXXX or so have gone wrong is considerably decent. The XXXX store places were unauthorized. And I had a few sneaker sales that went wrong as well, which is a risky market. 

Please Chase Bank, I am only XXXX. I would like a second chance. I will not file a SINGLE dispute anymore with you guys. That is my promise. I really don't want to lose my relationship with Chase at only XXXX... I want to open credit cards with you guys in the future, and I understand my model might be risky, so I would like to change it. Though XXXX disputes out of thousands of transactions is a 1.7 % transaction loss ratio, I can understand why you guys might feel your way, and the people at the branch agreed with me too. I would like a human to review my account, and empathize with my scenario, in which I do deal with online marketplaces which have a higher dispute ratio than average, which I will no longer do on my account. I will not order food delivery on this account either, and I hope you can reconsider my closure. I have never had a negative balance, never had an argument over the phone, never had any debt, only good history with you guys. Please Chase Bank, once again, I want to attempt to restore our relationship. And if you can not restore our relationship back to good standards, can you please issue the check for my money in a faster manner as this is an unfair closure with my situation not being a factor. I have had identity theft, and all this stuff happen to me, and I don't want Chase to look at me with a red light.

Company response to consumer: Closed with non-monetary relief