Consumer complaint received 2023-08-31
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Experian continues to report false information. They are purposely not increasing or deliberately dropping consumers ' credit scores to cause financial harm. On XX/XX/2023, Experian increased my credit score to XXXX by XXXX points then on XX/XX/2023, Experian decreased my score back to XXXX by XXXX points stating that XXXX credit card reported a XXXX balance that dropped my utilization to XXXX. When I reached out to XXXX Bank, they stated that they never reported a balance of XXXX to Experian and that on XX/XX/2023 my statement carried a balance of {$27.00}. Experian continues to check my credit usage to report false information to justify dropping my score. 
By Experian doing this they are stalling or prohibiting consumers from obtaining financial opportunities that they would otherwise have had if it werent for them purposely destroying consumers right to fair reporting. I have made numerous reports about Experian delaying me from repairing my credit by reporting me as un-scorable after I reported them to the CFPB in XXXX XXXX XXXX Please reference XXXX # XXXX, XXXX XXXX and XXXX. Experian deleted my credit score, stating that I did not have enough credit, although I had an open credit account for a total of seven months, some collection items, and a credit history with them. I would have a higher credit score and more financial opportunities if it weren't for Experian stalling me from fully repairing my credit. What will the CFPB do to help consumers!!! How much documentation does the CFPB need before you DO SOMETHING? There is a need to implement new laws concerning credit scores. Experian should not be able to do this. In addition, didnt the U.S. fine this company for deceiving consumers about their credit scores? I think another fine is in order. I am positive that I am not the only one Experian is doing this too and has a history of retaliating when consumers report them. 

On XX/XX/2023, I opened a dispute with Experian against XXXX XXXX XXXX. XXXX has not reported my payments and still showed a balance of {$440.00} instead of {$340.00}. I uploaded and attached my proof of payment to the Dispute. On XX/XX/2023, Experian finished my report and sided with XXXX, Per Experian rep, XXXX reported that the balance of {$440.00} was correct and they will not correct this until XXXX reports otherwise. The agent stated that XXXX did not look at the evidence that I provided and opened another dispute for the same account. The second dispute was in my favor however Experian dropped my score by XXXX points again for no reason, I have less debt for the month of XXXX than I had in XXXX. So why drop my score? This is Deliberate Retaliation. This is causing emotional distress. Please assist in this matter. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation