Consumer complaint received 2023-05-27
Company: Auto Now Financial Services, Inc., Phoenix, AZ Branch
State: AZ
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with the interest rate

Complaint:
XX/XX/XXXX I financing XXXX, XXXX an the APR 21.0292 for XXXX XXXX XXXX four-door at XXXX XXXXXXXX the total cost of the truck XXXX it was my first time ever purchasing a finance vehicle so a lot of policies and procedures that XXXX XXXXXXXX presented to me was new to me. So I had a couple problems with the truck transmission was hard to get to first gear the tires were bad so I gave. Then a call an ask can I get out of the contract 12 CFR 226.15 -Right to Rescission I called an tried to get a break down of my finance charges I never got anyone to sit down and clearly inconsistently disclose the following of my contract I only got a contract that was broke down with an I supposed to pay. I called anhave them a call an spoke with agent about my problem they told to call XXXX XXXX. So I call and of course there was packed up for weeks called again then it was months that's what the representative told me when I called. So I got annoyed an started ask questions I called in and asked for assistance with breaking down my finance charges I was denied so they didn't conspicuously break down in detail or define or show me what my financial charge. So I started asked for help looking up My rights as. A Consumer and what I found was against my consumer 's rights also I put down payment of {$2600.00} to make my payments Low. But when I do more research 15 USC 1662 that was against my consumers right an I was told if I put a down payment on the vehicle that my car note would be low. I complained they did nothing only ask for a payment I got annoyed an did more research so I call an ask why was XXXX XXXX put inside My car payment meaning in order to Pay My car note I have to pay them in all not separate transactions. Also they never break down the sum of all charges in my loan?? So how can it be a sum of all charges when don't know what was charged into the finance charges 15 USC 1605 I didn't talk to nobody but sale person so there was no determine of finance. Also when go look up my credit history or credit profile on XXXX it clearly shows that my APR 20.9 but the APR on the contract/ Agreement it's 21.0292. So they repossess my vehicle and I clearly asked him and told them I didn't want any third parties coming to my property it was against my consumer 's right that I only had a contract with financing not a third party violations of my consumer rights 15 USC 1692 also I made a phone call to the sales manager so she connected me to the finance manager and we talked about a service plan and I told her I didn't have the service plan so what she did was she sent me a copy of it and before she send me a copy of the app told her I did not want her to get a copy of my signature that I would come in a sign it myself but she disregard what I wanted and she emailed me the service papers with my signature and I did not want her to do that I wanted to sign it myself so I can know that it was valid. In closing I just want to state that I've tried to call talk this company if I knew the information I've gathered in the last 120 days I would have used this information when I went to purchase the vehicle. This is why Congress wrote these legislations and rules and policies to protect the consumer 's rights of the individuals who's posing a threat to the consumers the natural person..

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation