Consumer complaint received 2021-06-08
Company: FIRST HORIZON BANK
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Confusing or missing disclosures

Complaint:
On XX/XX/2021 Between XXXX-XXXX I walked in the Iberia Bank Located In XXXX, As a new potential free Bussiness Checking Opportunity .I was asked by XXXX How May we Help you? I told her i wanted to open an Account .XXXX  directed me to her desk to sit .XXXX At first started to ask me a couple of Questions about our establishment Mind you i thought it was proper banking protocol, but XXXX began to start making me feel ( LeaningForward ) uncomfortable moving forward she continued to antagonize and Provoke me with XXXX intimidated Gestures. XXXX collected My Identification card, XXXX XXXX Verify Letter and made copies and printed out the XXXX XXXX  ( Articles of corp ) on the computer Laid out in front of Me on the desk XXXX had me write sensitive info my ssn, phone number email. She had me under the impression i thought we was going to continue to move forward with the account processing XXXX handed me a card W/ XXXX XXXX to let my secretary of the company to contact her with her social over the phone and to also come in with her signature which was understandable, But XXXX did not make the professional impression as a senior representative she began to act very disoriented towards me as a young XXXX female XXXX XXXX minority, XXXX  made structural racism remark to me with an under tone with her voice low uncomfortable systemic XXXX bias question : Who told you about this bank? How did you know about this bank? where did you find this bank out at! A first intent of me clueless, dumbfounded i was shocked due to lack of XXXX bias discriminatory Bias treatment, i got at Iberia branch located in aventura .so i began to grab my belongings to exist the bank upon my arrival at the office i gotten a call from XXXX directly Approx. 30 min later after this time XXXX began to talk to me in a harsh tone i was confused on the phone XXXX ask me to provide her a physical address for the nonprofit i Already provided her the proof she needed prior leaving the bank i told XXXX that is our operating headquarters XXXX abruptly got so furious voice tone over the phone because i wouldn't Discuss nor break or violate or breach our organizational rules and client privilege 's matters with her over the phone so then XXXX told me upon closing the call that she will have to speak to her supervisor XXXX About this matter XXXX unprofessionally continued to coerce me thru the phone as if i needed to provided the required info and XXXX made a remark address towards me and said we are under the federal reserve, later on that day i went back to the iberiabank location in XXXX, fl around XXXX-XXXX to go speak and report to a branch supervior that evening upon my arrival i walk to ms XXXX desk and stood and asked her Respectfully can i have my papers w/ my sensitive info she had sitting on her desk uncompleted Immediatly i knew XXXX was not a Good fit or candidate as a Senior Rep for me to work with our company to open up a new bussiness account with that bold poor - discrimination, service she rendered thru - out the day .i once again ask XXXX may she give my sensitive papers she refused she tore-off ( ripped a piece of the paper and gave it to me from XXXX behavior did not show professionalism at all .But refuses to hand over all my paper works violating my consumers protection and community development making sure the common American citizen has protection against fraud and predatory institutions. now i was getting concern and Now Feeling a bit confusing into what was going on i quickly request for a supervior upon following XXXX to XXXX office she hands over my copied paperwork with my sensitive information over to her supervisor intercepted the conflict and she also knew what ms XXXX was doing thru out the day was wrong upon my second arrival coming but all together ms XXXX the supervisor knew well enough that ms XXXX was trying to play a demographic systemically XXXX  confusion .All my paperwork 's were in order to open up a new business account As anybody Else that was as priveledge. Technically i got denied services, discourage me from being there to open up a account as a young XXXX female XXXX  minority harressed & coerce into giving information that is not listed on public records .threated by a bank official being protected federal reserve as if i didnt have a place for growth and stimulate economic opportunity as a XXXX women i always wondered why there were these differences i can necessarily pin point just to see the proof of stratification economics i realize as a potential consumer there was no diversity mannerism coming from that bank institutions the over majority of explorations of XXXX disparities in economics outcome remain deeply tied to that view of race as an exogenous varaiable. in the hands of far too many economist it remains with the assumption that XXXX americans are stereotyped inferior until proven otherwise it places economists alone outside the mainstream of all other XXXX social science it is the constant micro aggression that XXXX American economist endure today. Apparently XXXX and supervisor XXXX at iberia bank location at XXXX model Representation that has race as exogenous, XXXX difference it was openly displayed to bring awareness of this matter .The model begins with a fallacy that assumes XXXX differences as a natural order .it biases there is a bulit in excuse for disparities that can not be solved too many XXXX are great at excusing themselves when policies they propose exacerbate XXXX disadvantage because of the worldview today, truth is XXXX  and supervior XXXX position themselves to created a XXXX Hostile impacted environment. the structure and policy IberiaBank needs to be reevaluated on how to conduct the treatment of all diversity customers or become a prospect customer that would like to become member for there bussiness structure in the future that attitude will not be acceptable No person should feel like they are being violated In Any Way Federally Locally or Civilly this is not way a human being should be treated Respect is Due To everyone No matter where you come from in life. due to the heightened scrutiny was taliored out for indirect & direct discrimination morally questionable of ms XXXX & supervisor XXXX actions have bred XXXX tensiond and stigmatize the people they are intended to help .i do believe those two employees at iberia bank undermine the notion that XXXX preference still exists and need to be address as a consumer my rights were totally violated completely where now im suffering mental anguish over this sadden outcome. i feel so humiliated after this ordeal.

Company response to consumer: Closed with explanation