Consumer complaint received 2019-08-01
Company: PNC Bank N.A.
State: KY
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
XX/XX/XXXX - I placed ad in XXXX for selling my home items - bed set, mattress, sofa couch, tables and chairs - altogether it was XXXX USD Person introduced with name " XXXX '' he is ready to purchase all home items mentioned in the ad total for XXXX USD - he is moving to XXXX and he want to stock this items with movers company to pick up over the weekend. 

He informed me that XXXX USD cheque send to my home address, balance of XXXX USD to be given as cash to the mover company who is coming to my house over weekend to pick up the household items. 

So I believed this was not scam because someone will come to my home with pick up then i need to give for cash ( XXXX XXXX that did not happen else i would have lost all my home items with more money transferred to scam ) he said he is in XXXX business trip and he will not able to come to pick up so he arranged movers company But what happen was day before that weekend he called and said movers company is troubling him to get money transferred to their account because of truck gas, transport charges they do not need cash in hand. they committed to arrive XXXX XXXX on Sunday - he request to do transfer through PNC mobile banking - XXXX XXXX I never used XXXX and asked 1000 times to him that it looks if you lost money and my home items - it is bad for both of us he said those are known movers company - he requested me to transfer XXXX USD which was his balance to his XXXX account email address " XXXX '' I did received scam check on XX/XX/XXXX Tracking number XXXX from USPS - check amount XXXX USD He asked me to do " The check is written in {$1400.00} you would deduct your own and give remaining amount to the movers once they get to your place for pickup you would help me to give the movers {$1100.00} '' - I believed this words 100 % Once the check send to my mail - he called 3 times in XXXX on same day XX/XX/XXXX and explaining about XXXX - he said mover is going out of town and so he said to get money transfer to his XXXX account so he can arrange for pick up soon - I believe this explanation - bad time here - he also asked for XXXX XXXX with below details Name : XXXX XXXX XXXX : XXXX Zip code : XXXX State : New York XXXX XXXX somehow I registered PNC mobile banking with XXXX - he said his friend who moved to XXXX has given the movers details - email address asked to transfer " XXXX '' I did registered for XXXX through PNC mobile banking and did below transaction on XX/XX/XXXX for below transaction in XXXX XX/XX/XXXX - {$1.00} - Transaction sent to XXXX XXXX with Transaction ID XXXXXXXX XX/XX/XXXX - {$990.00} - Transaction sent to XXXX XXXX with Transaction ID XXXXXXXX XX/XX/XXXX - {$150.00} - Transaction sent to XXXX XXXX with Transaction ID XXXX Scam person with below details contacted through XXXX and phone call Name XXXX XXXX XXXX number XXXX ( XXXX ) XXXX - text messages mobile number XXXX XXXX XXXX XXXX - used to receive phone calls Scam cheque send tagged to the below address with bank details as below XXXX XXXX XXXX   XXXX XXXX, TX XXXX ; XXXX XXXX XXXX  - XXXX XXXX XXXX XXXX, TX XXXX ; Contact based on my investigation XXXX I went to PNC and complained to high level department but they registered my case with PNC escalation complaint number XXXX XXXX XXXX XXXX PNC did not help in this case Please looking for your suitable guidance and firm punishment for this type of scam person - I have XXXX year old son i'm in need of my money which went as fraud transfer I really need of my money all this happen because of agree for cash in hand then all of sudden he moved to XXXX ( which is mistake i did ) Please read my case and consider my request to help me

Company response to consumer: Closed with explanation