Consumer complaint received 2023-06-12
Company: WELLS FARGO & COMPANY
State: CO
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
i started to reported fraud XX/XX/XXXX as well as recently in XXXX and XX/XX/XXXX. I have just recently discovered that i am a victim of identity fraud/impersonation/theft as well as a victim of sim swapping/hijacking on all accounts pertaining to myself online and offline even my mail. i have reported it to the sheriff and police mulitple times since last year. i have went in to wells fargo various times XX/XX/XXXX, plus a few more last year then again XXXX & XXXX XXXX and XXXX just to name a few... inquiring about checks being cashed and missing checks/ transactions, statements ewithdrawals, edeposits, international transfers, check cards, online bill pay, online statements, spending reports, my name not being correct, why the states have changed from texas arkansas to oregon to south dakota are different and not colorado, why my address was changed who changed my address, signatures to who has power of my account since im not the primary social security number on my account when i have never given anyone permission to be on my account etc because half of thise items i didnt know what they were because i didnt put them on nor use them in which they have gaslighted me while im in tears with proof in my hands XXXX XX/XX/XXXX over and over and over and have not allowed me to close my account in the past since XXXX XXXX and a few more last year i tried to many times last year and this year to do so as well as wells fargo refused to answer my questions and not printing out the fraud reports that i have already made XX/XX/XXXX prior to going in as well as recently.i reported more in XXXX. then i inquire about a check that is lost from texas and if its in my late mates account and if i could get statements because i havent recieved any due to my mail being tampered with to where i have reports for that to. and they gave me suspicious copies of my supposedly account and transactions that are copy pasted/photoshoped and they are missing dates missing months missing pages from statements missing like from the XXXX of dang near every statement they repribted all photoshopped for me the transactions are on the wrong fays with the wrong amounts the primary account isnt at the top, it doesnt have from what month to what month with the date to date as well as one side saying one state like texas and the other oregon etc resulting in them having severe suspicious behaviour to a point as when i went to show proper documentation of the fraudelent activity for 10 plus years that has been going on without my knowledge one banker lunged XX/XX/XXXX and grabbed the paperwork and wouldnt let go, they had me close my late mates account after 3 years XX/XX/XXXX which doesnt make sense because i tried to close it when he died prior to all of this in XX/XX/XXXX & XX/XX/XXXX and they wouldnt let me saying i wasnt his beneficiary but now all of a sudden because i have inquires and questions and they have me close it in which they didnt even in my supposed account deposit his two checks they gave me they tried to put it in my statement as 1 instead of two and even now they still wont give me answers when they said they would, i feel like they are setting me up for their own mess up. then they decided to forciably close my account because i came in with proof XX/XX/XXXX and denied my own access to get into my own accounts weeks before they decided to closed it. plus when i went in and gave them a copy of the XXXX check from texas when i first moved here they made me wait like 9 extra days to come back for a answer just to then gas light me again about that and make me wait a extra 40 after my appointment time while they scatter withnother peipke askibg them for their paper ids and copies of check stubbs while the one customer is at the teller yelling at her man if they can come back tomorrow with their ids cone to find out that the tonnmans and they decide to forciably close my account on two different days as well as it was overdrawn on the XXXX for XXXXXXXX then magically the next day it was postitive and i didnt do it to which they are hiding something because the statements they gave to me are not mine or accurate for over 10years i have never had {$25000.00} and {$40000.00} in my accounts ever and with completely different atm cards making transactions that are not mine and ive never done a international transfer nor online banking or billpay or spending report etc i had to ask what those were!!! to which on XX/XX/XXXX XXXX the banker was supposed to take thise off then magically they are on then off the month after and when i go in she lunges at me and grabs my proof and wont let go of the paperwork and they call me and said they are closing my account which has resulted is financial problems that are directly relating to my other accounts that were on autopay and now im being charged for those plus return plus late fees etc where it wasnt my fault to where this is causing XXXX XXXX XXXX  not to mention has me emotionally and physically strained because they ripped open healing wounds with my late mate that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. im seriously upset and distraught and now it total debt because of wells fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation