Consumer complaint received 2023-07-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
I sent you the proof of the bank mistakes except they're not mistakes they did it on purpose they ordered all my paperwork first Friday self as the customer financial protection girl they far to my signature and I gave you guys all this information and nothing is being done to this banker by this Bank the only people I see Bank of America paying is a customer financing and we're not getting paid our money what's going on my next move is the attorney general 's office and also the State bar cuz y'all know this bank is wrong for what they doing to me and I need XXXX  and stuff and they tell me how they still working on my claim how long is they going to work on my claim you know how long they've been working on it for two and a half years that was in The junction files on this Bank in XXXX in that instruction they clearly states that they take everybody out of their father we open our claims 10 days to give us a provisional credit in 45 days to finish our claim this bank is not doing nothing that the judge ordered them to do in court what happened to the people that supposed to be protecting the citizens of the United States of America from these people I thought you guys was it but all y'all doing is giving our stuff complaints to them and then you sending it back to us no matter what they say and they ain't doing nothing but lying to y'all and y'all know this I gave you all information that proves that this bank is lying what is the problem cuz only people I see them paying this is you what happened to XXXX the customers back the taxpayers that they putting on the street with XXXX  and XXXX  sending people to the hospital send the cops today house lying on them what are y'all going to do about that. Do y'all even know about the injunction that was filed against Bank of America do y'all even know the people that are answering the phone at the claims department for Bank of America do y'all even know XXXX XXXX the one that have 10 counts of insurance fraud working for this Bank if something need to be done about this Bank I need my XXXX  I need my XXXX  for my XXXX  I need rent money it's been two and a half years this Bank been playing with my account and I'm not going to wait two and a half more years I gave you all the proof what more do you want from me I gave you all the proof I want the {$37000.00} that this bank took for me by placing me XXXX, XXXX in the negative. My opinion of this bank I don't even think they are bankers I don't even think they're none of me graduated high school they can't add or subtract what is wrong with this Bank y'all can't find out y'all can't do investigation into this Bank I thought that's what the customer financing protection bill was to do what's the help us how y'all helping me by passing me their lives that's not helping me I'm still without my XXXX  I'm still without a place to stay because of this Bank I didn't think I've been living the last two and a half years they've been holding on to my unemployment money I'm a taxpayer what is so wrong and now I can't even work no more because of this Bank now I'm a XXXX woman that has struggling to find a place to live because of this Bank I take XXXX different XXXX  I don't have none of them because I have to pay for my meds and this Bank won't even give me no money to even pay for my XXXX  it didn't a pictures that they took of me from last year at the bank when I had no Bank of America card at all cuz I was {$37000.00} in the hole so I had no Bank of America card I was going to that bank getting money out of my XXXX  account and they took the pictures for me going to get money out of my XXXX  account and put them on my claims for XXXX  that's against the law they lying they can't do that I didn't have those clothes on in XXXX  I know what I wore last year and I know what I was doing at that bank I was getting money out of XXXX  account they had nothing to do with Bank of America why they put that picture that I was getting money out of my XXXX  account on to my account and then they claiming my claims is with XXXX  that's another lie you see all the I gave you all the information about all the paperwork they put on my account claiming to be you guys and you guys inform me I'll never wrote neither one of those letters Miss XXXX XXXX did that pretending to be the customer financial protection bureau y'all need to do something about these people at the same department they lie about their names and where they from soon as they pick up the phone how is we supposed to trust these people who they are and where they where the same people all the time and those people give me different names and different states every time I talk to them they also say they supervisors one day and then representative the next day it might be managers after that this bank is full of lies and deceit and a misconduct and misrepritation misrepitation of my account they forged my signature on the bottom of my paperwork these people are crazy and I wonder why the customer financial bureau is getting paid so much money but the customers are not getting any money back is it to keep us away from them because that's what it seems like you're doing I like to speak my mind sorry please do something about this Bank my next move is the attorney general 's office and state bar. This is a matter of life and death I need my XXXX  if I go back into another XXXX  XXXX  I might not make it this time I need my money not their money my money that they stealing from me. They have committed at least six felonies on my account alone and these people are still doing what they doing to other people that's crazy I don't understand this why is this Bank able to get away with this stuff and they've been doing it for years and years and and study getting away with it but I got an idea why they study getting away with it.l

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief