Consumer complaint received 2023-11-11
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Dear Sir/Madam, I am writing to lodge a serious complaint against Chase Bank regarding the disturbing and unjust treatment stemming from the sudden freeze of my account and the subsequent denial of access to my funds. 

Since XX/XX/2023, I chose Chase Bank for my financial needs and diligently deposited a substantial sum, totaling over {$100000.00} in the months following. However, the morning of XX/XX/2023, brought unwarranted shock and dismay when I discovered that my Chase bank account was inexplicably locked without any prior notification or explanation. For days on end, my attempts to contact the bank manager, XXXX XXXX, who was instrumental in setting up the account, were fruitless. Email inquiries similarly yielded no satisfactory responses. It was only after persistent phone attempts that I was informed of the account closure, an action undertaken without reasonable grounds, as XXXX XXXX was unable to provide a coherent justification. 

The subsequent quest for resolution or an understanding behind this abrupt closure proved futile. Chase 's customer service offered no transparent explanation despite numerous efforts on my part. Repeated promises of a check being sent to me were made, yet to this day, no such remittance has been received. 

Frustration mounted when my visit to a local Chase Bank branch in XXXX XXXX, XXXX XXXX, resulted in vague responses and further delays. This prolonged ordeal has caused iXXXX XXXX XXXX XXXX  my ability to cover basic necessities and daily expenses. 

Moreover, I must emphasize that I am a long-standing and loyal client of Chase Bank XXXX I have entrusted Chase Bank with my investment portfolios, including stock trading and financial planning. All my financial transactions and requirements were, until this unwarranted incident, completed through Chase. For a loyal and dedicated client as myself, I am astounded by the treatment meted out by Chase Bank, causing undue XXXX  and XXXX. 

Despite my persistent communication through calls and emails, Chase Bank has displayed a glaring lack of initiative to resolve this issue or provide any form of reparation. The financial and mental duress incurred due to the sudden account freeze and closure has forced me to seek financial aid from friends and family, significantly jeopardizing both my livelihood and credit standing. 

I implore the overseeing regulatory body to thoroughly investigate this matter and prompt Chase Bank to expedite a resolution, reinstate my account, and reimburse the full sum owed. Furthermore, I demand a fair assessment of this situation and due compensation. 

The inconsistencies in Chase Banks communication, specifically their claims of sending a check which remain unfulfilled, exemplify their negligent approach towards addressing genuine customer concerns. These actions have left me profoundly disappointed and distressed by their insincere responses and ongoing delays in resolving the issue. 

If you need additional XXXX  details that may aid in expediting the resolution include my account number, debit card number, my birthday and my name, please let me know. 

It is important to stress that all the funds held in my account were lawfully earned and stored, making Chase Bank 's refusal to communicate or provide a clear rationale for this account freeze wholly unjust. 

Yours sincerely, XXXX XXXX

Company response to consumer: Closed with explanation