BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-06-26
Company: Experian Information Solutions Inc.
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
LOANS WAS FINALLY DISCHARGED IN XXXX RELATED TO ALL XXXX XXXX AS XXXX XXXX WAS ONE OF THEM. I WANT TO MAKE SURE EXPERIAN REMOVED THE DEBT OFF MY CREDIT REPORT, AND THE SAME ORDEAL WITH XXXX AS WELL AS XXXX IF THEY HAVE NOT ALREADY DONE THAT ALREADY. 

DEPT OF ED / XXXX Reported : XXXX. XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF XXXX / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed DEPT OF ED / XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed XXXX Reported : XXXX XXXX, 2016 + {$0.00} Closed

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-14
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Your efficiency and prompt attention to correcting some of the adverse information previously stated on my credit file is appreciated, yet there are still items that need to be addressed again and to be deleted immediately. Per FCRA segment 605, you are expected to eliminate any records recorded on an ID THEFT REPORT #. I've proactively remembered this report for a past letter and I am including it once more. Please remove the following inaccurate items in my report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
XX/XX/XXXX, I had my mother make a cash deposit to my acct in the XXXX of XXXX at the Wells Fargo ATM located on XXXX XXXX XXXX. The ATM ate the entire deposit and released a receipt to explain my acct was credited XXXX and that my acct would be fully refunded the entire cash deposit amt in XXXX business days, which is today, Tuesday, XX/XX/2022. The branch was called Tuesday, XX/XX/2022 and XXXX instructed me to call the number on the receipt to have the ATM audited to speed up the process. The number was called and a claim was submitted by claims specialist Friday. She noted my complaint and ensured me my acct should be credited with the correct amt She also offered a sincere apology for the occurrence with the faulty ATM machine. Fast forward to today, Tuesday, XX/XX/2022 and the claims specialists were particularly rude. Example, I inquired about the provisional credit on the acct and was told WELLS FARGO does not issue provisional credits on transactions involving Wells Fargo ATM machine. I would have to wait for an approval or denial of claim, after XXXX business days. When I stated the teller receipt said 2 days, the teller stated she didn't know why WELLS FARGO continues to give false information to their clients. I was floored upon hearing this statement and I told her that action represented fraud and I was filing a complaint with the CFPB to ensure WELLS FARGO abides by honest business practices, since WELLS FARGO has a documented history of engaging in discriminatory housing practices in reference to minorities, specifically XXXX XXXX, opening fraudulent bank accts for unsuspecting customers, and illegally confiscating funds which were cash deposited into defective WELLS FARGO ATM MACHINES. 
PLEASE ASSIST ME WITH RECEIVING MY MONEY AS A CREDIT TO MY ACCT. The lies have started with the bank employees and a higher authority, CFPB, is a necessity to receive my money into my acct.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-17
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
This is XXXX XXXX submitting yet another CFPB complaint to follow up on my request to the Credit Bureau to properly investigate and remove the disputed items from my Credit Report. The Credit Reporting Agency continued to report these items but I did not receive any proof of verification or any document for them to claim that the items are investigated and mine. If the Credit Bureaus ' investigation is really conducted at all, they should have sent me any document as proof of verification! Once again, I am a victim of identity theft. The credit bureau must delete these items in line with FCRA Section 605b. I am urging the Credit Bureaus to please CONDUCT ANOTHER INVESTIGATION AND DELETE THESE UNKNOWN ITEMS LISTED : XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX, CA XXXXXXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-31
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I submitted a letter to the 3 Credit Bureaus on XX/XX/2022, to correct this suspicious account. I think you have not validated this account in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against you. This was already included in my prior complaint, and I'm including it again. 
XXXX XXXX XXXX  XXXX XXXX Balance-

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-28
Company: MOHELA
State: WA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
I have emailed both of the companies I had a student loan with ( XXXX XXXX XXXX and mohela ). XXXX XXXX XXXX  responded saying they are no longer responsible so I emailed mohela about the issue. Although I made payments to both companies since XX/XX/2020. I wish to receive a refund for payments made after XX/XX/2020 on behalf of the new {$10000.00} relief for student loan debt. I qualify for the relief. However if I dont receive the refund before everything is processed Im worried I wont receive the full amount in debt relief. 
Thank you for your time XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-20
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I am formally requesting the removal and deletion of the following accounts and associated information from my consumer report. It has come to my attention that these accounts should not have been reported on my consumer report, and their presence is a clear violation of the FDCPA and FCRA. I insist that these accounts and information be promptly removed from my consumer report to comply with the relevant laws. I demand their immediate removal to rectify this violation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-03-04
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX XXXX XXXX XXXX XXXX : # XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-07-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Bank of America put a debit/hold on my account on XX/XX/2023 for XXXX causing me to have a couple XXXX left in my account. Being a college student and paying for my own schooling out of my pocket I had just paid my tuition which is quite a bit already. I had just got paid so now I have to wait another two weeks unless Bank of America debits my account back. I called them but was put on hold to where no one answered and I had to go to work. There customer service is awful and hard to reach most of the time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-04
Company: Nelnet, Inc.
State: MA
Product: Payday loan, title loan, personal loan, or advance loan
Sub-product: Installment loan
Issue: Getting the loan

Complaint:
Hello, I took out a personal loan with firstmark in the amount of {$29000.00}. When I ran into some financial difficulty, I contacted the company and was directed to go to XXXX XXXX XXXX I told Firstmark I didn't take out a student loan, so I was unable to complete this form to request help. They told me the personal loan I took out was actually a student loan. 

I am wondering how it could be legal for a company to claim that the loan they gave me was a student loan, not a personal loan. I haven't been in school since XXXX. I wasn't asked for, nor did I provide, any information ( name of school/graduation date/etc ), so I don't know how this is considered a student loan. Was I given this loan under false pretenses, and if so, is it still binding? I was able to secure a 3 month forbearance on the loan, but I'm now questioning the whole thing. 

I'm not sure the company will give me a straight answer, since I questioned them and was just told " this is a student loan ''. 

Please let me know if this is legal, and if not, what are my options. 

Thank you so much, XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: EQUIFAX, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
They have late payments from XXXX  credit card for 30 day late But its wrong and account is paid in full Never been late. I call customer service and they remove later fees and refund them to me as payment they get from me not adding to my account correctly

Company response to consumer: Closed with explanation
Consumer complaint received 2021-06-13
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$13000.00}, {$0.00}, {$0.00}. 
I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) -- AUTO LOANS OR LEASES 1. XXXX XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$13000.00} -This is not my account. 

2. XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$0.00} -This is not my account. 

3. XXXX XXXX XXXX CO with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$0.00} -This is not my account.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-03-04
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I have sent out NUMEROUS letters to the Following Credit Bureaus. Transunion, XXXX XXXX XXXX, ALL DATES OF MAILING ARE ON THE LETTERS. After waiting months upon months, I have not heard from nor gotten ANY RESPONSE, in ANY FORM. I have sent letters I have called and have waited MANY MONTHS. I need ALL INACCURATE information removed from my credit report. They have failed in every way possible of servicing me as a consumer and I am losing all faith in the credit reporting process. I will be reaching out to a consumer protection agency very soon and plan on taking these agencies to court if my investigations are not completed! I want all of my accounts that have FRAUD RELATED PAYMENT HISTORY, UPDATED AND REVERSE TO ON TIME OR PAID AS AGREED & I ALSO WANT THESE FRAUD COLLECTIONS ON MY CREDIT REPORT REMOVED IMMEDIATELY! I was never notified about these accounts nor have the accounts been updated to currently in dispute. I have someone else 's information reporting on my file and nothing has been done to ensure my report is 100 % accurate or factual which is against the law! This is unconstitutional and a Grave violation of my consumer rights! I am a natural person and know my rights my attached letters will prove these claims! 

Transunion : XX/XX/2023 XXXX : XX/XX/2023 XXXX : XX/XX/2023

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-09-28
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Late payments - XX/XX/2020 through XXXX XXXX this account has also been paid in full

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
On XX/XX/2023 at XXXX XXXX, I received an email regarding the opening of a new bank of america account. I do not have, nor plan on having an account with them. I also received an email saying that the email has been changed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-05-11
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX  : XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-12-03
Company: The Bureaus, Inc.
State: IL
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I have retained information that BUREAUS INVESTMENT GROUP PORTFOLIO NO 15 LLC has purchased an alleged debt from XXXX XXXX XXXX XXXX XXXX. They have transferred this debt to their representative The Bureaus, INC  ( who is not a licensed collection agency in the state of Illinois ) and XXXX XXXX who have both contacted me in trying to coerce me to pay this alleged debt without providing me specific proof of claim. Attached is my official NOTICE OF DISPUTE PROOF OF CLAIM AND CEASE AND DESIST OF ALL COMMUNICATION. I am invoking my specified remedy. If I don't receive the required evidence of proof of your claim in 30 regular days, your claims against me will be dismissed and you must terminate all collection efforts. I expect you to cease all communication with me through any and all mediums, including my consumer report, in regards to this alleged debt including communication through your representatives, The Bureaus , Inc and XXXX XXXX. ALL communication directly or indirectly should now cease though any and all mediums. You will be held up to every aspect of federal law for willful and negligent noncompliance of federal law. YOU ARE ON NOTICE. I do not give BUREAUS INVESTMENT GROUP PORTFOLIO NO 15 LLC, or any of its representatives, affiliates, employees or legal counsel permission to pursue legal action against me, the federally protected consumer, for that would be a violation pursuant to 15 USC 1692i ( b ) and 15 USC 1692e ( 3 ). With Explicit Reservation of all Rights, Without Prejudice UCC 1-308.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there is still an account that needs to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX and TransUnion Credit Bureaus to validate this account ( A ). I hope this disputed account is updated. 
XXXX XXXX XXXX Balance : {$0.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-09
Company: Rocket Mortgage, LLC
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In XX/XX/XXXX, the tax assessor sent to Rocket Mortgage ( mortgage servicing company and escrowing agent ) a tax bill reflecting a new tax amount. Rocket Mortgage willfully did not up the mortgage payment at that time to reflect the increased tax due. In XX/XX/XXXX, when Rocket Mortgage did a new escrow analysis, they willfully again did not update their analysis to reflect the increased taxes owed for the coming year XXXX. 

The consumer upon receiving the revised analysis report, then contact Rocket Mortgage and provided the updated tax information, and Rocket Mortgage did adjust the escrow to reflect this increase tax due. 

In XX/XX/XXXX, the consumer receive notification of a failure to pay in total the taxes owed for XXXX, resulting in potential foreclosure by the taxing authority for failure to pay owed taxes. The consumer again had to contact Rocket Mortgage to get this issue addressed. 

These blatant failures by Rocket Mortgage has result in an escrow shortfall that they are unreasonably trying to recoup in a very short time frame of 12 months. Placing a financial and emotional stress on the consumer through no fault of that consumer.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-06-13
Company: ENCORE CAPITAL GROUP INC.
State: MS
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
on XX/XX/2021, i sent midland funding, llc a letter requesting the validity of the alleged debt of {$400.00} that i don't owe.they are damaging my report with this inaccurate item and harassing phone calls. i haven't heard from them as of yet and i will attached a copy of the letter for the record.

Company response to consumer: Closed with explanation