Consumer complaint received 2023-07-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/XXXX s wire transfer was made for XXXX Funds were pulled on XX/XX/XXXX with no issues @ XXXX On XX/XX/XXXX a wire transfer was made for XXXX Funds were pulled on XX/XX/XXXX for XXXX with no issues @ XXXX On XX/XX/XXXX a wire transfer was made for XXXX @ XXXX On XX/XX/XXXX I went into branch to pull funds from wire transfer And was told to wait for approval from manager for XXXX I waited in bank then was pulled aside by manager and was asked questions regarding the transfer, if I knew the person who sent the transfer I said yes, he was a referral I recv 'd from a friend. She asked me, if I ever met him I said no, she said I am sorry to tell you honey this is fraud. She said she was transferring over to the fraud department for investigation. I said but all the transfer came from the same person and there was no issue on the other wire transfer. She said nothing, just said I'm sorry this is fraud and it can take up to XXXX for them to complete to investigation. 
On XX/XX/XXXX I went back into branch and asked to speak with manager again. I waited about 15min before she came out. She didn't like that I was there again and stated to me that the investigation wasn't going to be over anytime soon, I said well the funds where verified and everything should be good. The 3rd party went into the branch where he lived and they told him it didn't matter they were not releasing funds to anybody. She didn't care about helping me at all. She said she was sorry there is nothing they can do. And funds will not be released. 
On XX/XX/XXXX I went back into branch to see if they got the verification yet and the manager said no and she said they completed their investigation and found that it was fraud and that I will be black listed for this. I said it's not fraud and none of this makes since. I asked what is going to happen to the funds will they be returned to the original owner? She said no. No one is getting the funds she said because its fraud they will be keeping the funds. I asked her to show me how it was fraud and she said she couldn't because it was against bank policy and that she recommend I get a lawyer to find out why it was fraud. 
On XX/XX/XXXX I called the fraud department to see if I could get somewhere with them. They told me that they weren't too sure why the claim had been but on fraud alert they weren't showing any kind of issues on their end. But they said it was put under investigation for fraud. So I waited till the next day On XX/XX/XXXX I called the fraud department again for an update and I got that they were not allowed to discuss it with me anymore that I had to go into branch and show two forms of ID. Well I had went into branch 3 times I wasn't going in again to be told nothing. 
I am very confused as to why this has been handled this way with no explanations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation