Consumer complaint received 2023-12-12
Company: GOLDMAN SACHS BANK USA
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
On XX/XX/XXXX, I was traveling in XXXX, XXXX, as part of my vacation. 

XXXX aka scopolamine is an infamously potent drug that's used to rob people and can be administered in a number of ways, including in someone's drink. It's odorless and tasteless, but the real devastation is that it wipes your memory and renders you highly suggestible to anyone, including your assailants. Things like ATM pin numbers are freely given over ; victims have been known to assist their captors with removing furniture and belongings from their home, etc. It can be read more about here : https : XXXX On XX/XX/XXXX after checking my Apple Card balance, I saw that it was significantly higher than it should have been it showed 3 massive charges that I had no memory of making : XX/XX/XXXX {$1200.00} to Bold Club ( Bold is XXXX 's version of Square to XXXX payments on mobile ) XX/XX/XXXX {$630.00} Inversiones XXXX XXXX XX/XX/XXXX {$800.00} The transactions were made between XXXX A.M. and XXXX A.M. 

Not even aware that I had " missing '' time from my memory, I retraced my steps from the night of XXXX XX/XX/XXXX using the memory I did have, as well as geo-tagging on my XXXX, XXXX XXXX  XXXX etc. 

I was with XXXX men who I had met at a club as they told me they were the owners and had a VIP section. Given that I was traveling alone, havinXXXX two XXXX  men who were in a position of authority and invited me in felt like I would be safer. 

They were receiving free drinks and offered me some. We went to 2-3 more destinations together with them and some of their friends, and at some point during all of this the scopolamine was administered to me. 

On the XXXX once I realized I'd been robbed, I immediately told the manager of the hostel where I was staying. He had also been " scoped '' as they call it last year. He heard my entire story and said when I had arrived home the morning prior I was disoriented and agitated. 

An employee of the hostel accompanied me to the police station where I filed a police report. That report was then mailed via XXXX to Goldman Sachs, which apparently only accepts snail mail via their XXXX XXXX XXXX XXXX, which XXXX can't deliver to ( and there's no XXXX in XXXX ). Consequently I had to have the package diverted to my mom 's in California, where she could open the report and send it by XXXX to Goldman Sachs. This was sent Priority Certified on XX/XX/XXXX. 

The police concluded I was likely given burundanga, given that my symptoms were exactly how the drug affects people, the high rate of its use, the area I was in XXXX XXXX T ) which is known for tourism and therefore targeting tourists, and the huge amounts of the transactions which far exceed the cost of almost anything in XXXX ( for perspective, a month 's rent at my apartment in XXXX is {$290.00} ; so nearly {$2800.00} is an insane amount for XXXX. 

I also noticed on XX/XX/XXXX that I seemed to have a welt on my upper left forehead, as though I had been hit there. 

On XX/XX/XXXX I received 3 notifications ( one for each transaction ) in my email that Goldman Sachs/Apple XXXX XXXX XXXX my disputes, and they were denied because I " authorized '' transactions, with no recognition of the fact that I was under duress and drugged. 

I was shocked, saddened, and angry. It felt like I was being robbed all over again. To undergo a traumatic experience like that, only to be told that " we don't believe you '' and to have that money taken again is a terrible feeling. 

I called the Apple Card Specialist number listed in the email I received and spoke to a woman for something like XXXX minutes. She couldn't even tell me whether Goldman Sachs had bothered to read the police report given that it was obviously written by the officers in XXXX. 

This money is a huge amount to me. I can't afford to lose it. There is article after article out there about this drug and the toll it takes on people ( some are overdosed and end up XXXX ). I've met many people who've been scoped, and I really hope these charges are reversed so that I can start to heal from the trauma of this incident. 

Thank you for your time.

Company response to consumer: Closed with monetary relief