Consumer complaint received 2023-03-06
Company: WELLS FARGO & COMPANY
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XXXX XXXX falsely accused me of harassing her. While I was in the bank taking care of my own banking business. I had not seen her in the bank at the beginning when I started opening my new checking account. She was purposely having the bank employees tell her when I was going to be at the bank. The last day i was finishing up setting my new account open. There she was when I entered the bank. Then the police showed up after I starting my banking business. The banker can verify I wasn't harassing XXXX XXXX. Wells fargo management or XXXX XXXX didn't investigate the security footage to show when XXXX XXXX arrived at the bank prior to me arrival. But the police didn't do anything because they had a confused look at me like what's going on here. But it made XXXX XXXX furious so she whined to XXXX XXXX then my account was closed a few days after that when I tried to make a purchase and I was embarrassed. This was why my first account was closed so she could set me up. She was messing in my account to disable my online access so they could pretend to open me a new checking account. To have the police arrest me for coming around her. The XXXX XXXX  were dropped against me. There was no XXXX XXXX telling me to stay away from XXXX or XXXX XXXX. XXXX XXXX sent me a hostile letter threatening. 

my civl rights that, any business I had with wells fargo was to be conducted over the phone or e-mail and that I wasn't allowed to enter any wells fargo bank and he threaten that the police would be called on me. It was XXXX XXXX coming around me intentionally to get me banned from wells fargo. There was no investigation or anything. She was just automatically believed. her side without looking at the security footage. 

I did not harass XXXX XXXX and it can be verified by the bank cameras and the banker i was working with. I had no idea XXXX XXXX was even at the back. This was a dirty criminal thing she and those female bankers even the female branch manager was involed in this crooked set up to get me. XXXX XXXX took her harassing me as a neighbor and slandered me at wells fargo causing me to lose my checking account or any other type of loan with wells fargo or a car loan. 

Then management told me that they don't handle domestic disputes. Well, they closed my account after she lied about me. So that is a domestic dispute. So don't tell me that lie! XXXX XXXX brought the domestic dispute in wells fargo to get other employees to hate me and be against me. 

The police didn't escort me out of wells fargo. Because I wasn't harassing her the banks cameras will also see where she went. It makes me so angry and outraged that I was treated this way. 

A lawyer did tell me i can receive thousands from the bank for how unfair they did me. 
Wells fargo wasn't exercising its right to close my account until XXXX XXXX falsely accused me of harassing her.. She harassed me as a neighbor but lied saying i was harassing her and telling me. 

Why don't I take my mentally XXXX son back to my home? He received social security and he put it on the application when he had a checking account there. This is how she could only know that to call him such a hate slur like that. There was no misunderstanding about that. Then she went on to tell me how poor I was and looked at all the vehicles they had. 

XXXX XXXX was telling her friends and family about my son. His banking information is private and was breached because of XXXX XXXX & wells fargo refuses to hold her accountable. But i was punished by wells fargo because she lied saying i was harassing her at the bank. 

When she purposely put herself at the bank. When I had no idea she was at the bank. I am owed compensation because of what she did. She brought this issue in wells fargo to spread these horrible lies about me. But the management at wells fargo believed her side.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation