Consumer complaint received 2023-07-14
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Wells Fargo seems that they are acting like if they do not want to understand that there is an issue that need a solution. 
For that I will have to repost my complaint till a manager from Wells Fargo reads, investigate it and provide me a permanent solution All the Wells fargo answers are a copy and paste and they blamed every one else but not wells fargo for not following the laws and regulations and the mailing preference Wells Fargo Failed to investigate my issue, Failed To answer my complaint, Failed to address my issues with their managers and failed to find any one from Wells Fargo accountable for their actions and failed to provide a permanent solution, I am complaining for more than 2 years now because there was no permanent solution to my issue and Wells Fargo are still disregarding my privacy rights, Wells Fargo is taking the issue of my privacy lightly and they are supporting and covering up to all the managers and employees misconducts especially the ones are working from the comfort of their homes without supervision or management those Wells Fargo employees who are answering the complaints from their homes seems to be working per diems as subcontractors not related to Wells Fargo in anyway. 
Here is my complaint again : Wells Fargo are still insulting the customers intelligence by answering to a complaint in a way by trying to miss direct the issue of the complaint. 
The issue was about a manager at wells fargo branch NOT ABOUT A WINDOW TELLER employee as Wells Fargo puts it in the answer. A BRANCH MANAGER COULD NOT ORDER A REPLACEMENT EXPIRED TELLER MACHINE CARD and asked me to make an appointment to SIT WITH A BANKER to discuss my account and to sell me services I do not need in order to have a replacement teller machine card, When in 30 seconds, I ordered this replacement car by calling Wells Fargo customer service over the phone right at the front of the branch. ( If you do not find this misconduct by the branch manager is weird and questionable then there is something wrong with you to ). The Wells Fargo employee who answered my claim here deliberately tried to cover up the miss conduct of the branch manager by redirected my issue to something else, and did not investigate my issue before they answered my complaint. the issue is abou a BRANCH MANAGER not about a wells fargo employee working at a window.Read before you answer or you read it but you want to cover up a misconduct. 
For the Third time Wells Fargo again refused to respond to my issue THE ANSWER WAS A COPY AND PASTE STANDARD ANSWER HAS NOTHING TO DO WITH THE SUBJECT OF MY COMPLAINT., XXXX XXXX : XXXX & XXXX. XXXX which brought me here. XX/XX/XXXX, at XXXX XXXX. This was the first time I entered a Wells Fargo branch since XXXX. At my visit to branch # XXXX in XXXX, CA, I found out that my teller machine card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the branch manager, who, after looking at my account, told me that he can not order a teller machine card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER.He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because i have been with Wells Fargo for more than 35 years. Usually they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I WANT TO KNOW : 1- WHY DID THE MANAGER AT THE BRANCH TELL ME THAT I NEEDED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY TELLER MACHINE CARD? It must be a hidden reason that benefits the banker. 2- DOES THIS MANAGER THINK I AM XXXX TO TELL ME THAT HE CAN NOT RENEW MY CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE , THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY DOES THE MANAGER OF THE BRANCH HAVE NO EXPERIENCE AND NOT KNOW HOW TO RENEW A TELLER MACHINE CARD? 5- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONE WHO JUST ANSWERED MY COMPLAINT AND THE ONE WHO TOLD ME HE CAN NOT RENEW MY TELLER MACHINE CARD ON HIS COMPUTER?, 6- WHY HAS WELLS FARGO REFUSED TO INVESTIGATE THIS POSSIBLE MISCONDUCT? This was the answer of the Executive FROM HOME Office Case Specialist who did not address my complaint properly, refused to forward my complaint to a manager, and refused to investigate. the executive WORKING FROM HOME office case specialist response was a copy and paste standard answer that they send to everyone. - { Thank you for your patience while we looked into your concerns. Weve completed our research and are ready to share our findings. Were sorry for any service concerns you may have experienced when you attempted to get assistance at a Wells Fargo Branch. We strive to provide exceptional service, and its disappointing to learn we didnt meet this expectation. Were constantly reviewing and revising our practices and procedures to improve the customers experience, and we appreciate any input that helps us do this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation