Consumer complaint received 2021-02-16
Company: CITIBANK, N.A.
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Can't close your account

Complaint:
I need to keep my contact information private with CFPB. 



I have relocated to NY but was informed since the store is a nationwide chain store it can be accepted any state. 

This is only a few of the documents IN ALL OUR MILITARY MOVES, WE NEVER EXPERIENCED BEHAVIOR LIKE THIS AT ANY STORE MUCH LESS A NATIONAL CHAIN THAT IS SUPPOSED TO BE UNIFORM NO MATTER WHERE YOU ARE & TRANSPARENT. THIS IS WHY WE CHOSE THEM. THEY ALSO PROFESS TO BE BIG SUPPORTERS OF OUR US ARMED FORCES AND VETERANS ALIKE. WE DID NOT EXPERIENCE THIS. 

HOW WOULD YOU FEEL IF BELOW HAPPENED TO YOU? 


Heres how Home Depot violated their own mission statement : They sent the wrong products to me repeatedly with little to no remorse Refused to honor what they originally promised Their unwillingness to resolve the problem Their credit card took my dispute and found in my favor THEN when I closed the account, THE CREDIT CARD REOPENED MY CARD & put the charges back on. 
Their attempt at a bait and switch by trying to give me a lesser quality/priced product They would move me from employee to employee, passing the buck Person charged to fix their admitted mistake ignores me that why were here Their measurements after going to the house were still wrong They sent damaged products repeatedly Finalized dispute in XX/XX/XXXX in my favor with XXXX balance ( see statements ) HOWEVER, my XXXX statement shows that the disputed amount of $ XXXX was credited back to my card without me knowing and without my permission and without any explanation as to why they apparently had reversed the FINALIZED disputed decision. Once a dispute is finalized the credit card said repeatedly it final? 
To date I am still missing corrected products about $ XXXX worth ( store wouldnt honor or wont go through with me exact amount ) Management telling me that if I asked for ONLY the items I bought but were given incorrectly in one room then they said they refused to take care of the other rooms They picked up products I didnt order and products that came wrong/broken and promised to refund but never did This has been such a long, arduous ordeal so please excuse any repeats in journaling of most of the events. 

HD mission statement : When customers shop with The XXXX XXXX, theyinviteus into their homes and businesses. We are grateful for theirtrustand understand the responsibility that comes with it. That's whywe are committed to doing things better every day- building a great place to work for our more than XXXX associates, constantly improving the sustainability of our products and operations, and giving back to the communities we're proud to call our own. The Home Depot has been empowering doers since XXXX. It is our hope that we will continue to empower our customers, business and planet for many years to come

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation