Consumer complaint received 2019-02-28
Company: DISCOVER BANK
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Add-on products and services

Complaint:
I have been a Discover Card holder from XX/XX/XXXX to present. On XX/XX/XXXX I learned a monthly " Fee '' I have been charged since XX/XX/XXXX is actually not a fee. In reality, it has been for the purchase of a Discover product called " Discover Payment Protection ''. I also found monthly purchase charges for two more Discover products called Wallet Protection and Identity Theft Protection. After investigation I discovered that, unbeknownst to me at the time, in XX/XX/XXXX CFPB ordered Discover Bank to refund card holders the charges for these products due to a host of deceptive marketing practices. 

I contacted Discover XX/XX/XXXX, speaking with a representative name XXXX, and requested removal and refund of these products and charges. According to Discover I was refunded in XX/XX/XXXX. For charges from XX/XX/XXXX to the present I was immediately refunded the last Six months. Full refund was declined because they feel they sufficiently notified me of the nature of the charges. I did not sign up for these products so requested proof/documentation of the purchase agreements. This request denied as according to Discover something does not require them nor will they provide this proof because they can not without revealing proprietary information. 

It appears in XX/XX/XXXX following refund per CFPB I continued to be opted in to purchasing these products, as a result the appearance of my monthly statement remained the same. I have not knowingly opted-in or opted-out of purchasing these products, they appeared on statements to me as Discover Card maintenance type charges. The Discover Payment Protection charge is located under the Fee heading. Wallet Protection and Identity Theft Protection charges are located under the ambiguous Other/Miscellaneous heading. Not one of these charges are itemized in a way that clearly reflects the nature of the charges. It should also be noted how much protection overlap exists with these products. 

As stated Discover is voluntarily refunding Six months of these products. Discover Payment Protection has been collecting monthly XXXX cents per XXXX XXXX dollars of my balance, that refund totals {$510.00}. Wallet Protection has been collecting a flat fee of {$3.00}, that refund totals {$23.00}. Identity Theft Protection has been collecting a flat fee of {$9.00}, that refund totals {$59.00}. Interest XXXX 12.24 % ) charged on these amounts, that refund totals approx. {$73.00}. The total refund amount will total approx. {$670.00}. 

From XX/XX/XXXXto present Discover charged on my card : Discover Payment Protection {$7000.00} ( approximated ), Identity Theft Protection {$830.00}, Wallet Protection {$330.00}, and simple interest on those amounts of {$1000.00}. The total charges are {$9100.00} when calculated with simple interest. Compound interest adds {$850.00}, the total charges are a minimum of {$10000.00}. 

After refunding card holders in XX/XX/XXXX, at least in my case, Discover Card continued the same deceptive marketing and billing practices. Without my consent I was opted-in to continue being charged for these, in my opinion questionable, Discover products. I am a retired XXXX XXXX. I worked hard for and sustained far too many injuries earning my pension to pay $ XXXX+ for the XXXX of it for questionable products that are not presented or offered to me in a fair manner. I seek full recompense from Discover Card.

Company response to consumer: Closed with explanation