Consumer complaint received 2023-10-16
Company: TRANSWORLD SYSTEMS INC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX, I received a credit alert from Identity theft a company I pay to notify me about changes to my credit report. After reviewing the alert, I found that I had a debt that went to the claims at Transworld Systems Inc ( XXXX ). I contacted Transworld Systems XXXX, and they asked me for my whole social security number so that they could look up my account. I didn't provide them with my social security number, but I did provide them with my last XXXX which they indicated was the social security number used to set up the account. I asked Transworld Systems to provide me the name of the company that sent the debt to them and they said it was XXXX XXXX also known as XXXX XXXX. They would not provide me with an address or phone number, but they confirmed by phone that the name on the account which did not match my name. They also encouraged me to look up the phone number online to XXXX XXXX. They said they would initiate a fraud claim and contact XXXX XXXX so that they are aware of the dispute. On XX/XX/XXXX, I called back Transworld Systems XXXX along with a representative from Identity theft to gather additional information. I was told by Transworld Systems XXXX that the debt was accumulated in the city of XXXX, tx and they provided the address. They also provided the date when the account was opened ( XX/XX/XXXX ). On XX/XX/XXXX, I contacted XXXX XXXX ( XXXX ) after looking them up online. The representative was very friendly and helpful and explained that XXXX XXXX was not a business any longer, but they were called XXXX XXXX, a company that assumed their accounts ; she looked up my account based on the information I received from Transworld Systems which was a phone number and the name of the individual they provided and confirmed the name and spelling of the individual who opened the account. The first name of the account holder does not match mine. I asked the representative for more information and paperwork. The representative said that it appeared that there wasn't a driver license or social security number used to set up the account so she couldn't provide me much information other than the account was prepaid until the individual stopped paying for the electricity service. The amount owed on the account is {$1100.00}. The company said they would have an individual reach out to me and asked me to complete a federal commissions theft report. Also to provide an electric bill between the times of the service XX/XX/XXXX - XX/XX/XXXX. They also want me to submit a police report. I received the bill by mail with someone else name on the account, the name was XXXX XXXX not XXXX XXXX. Transworld Systems XXXX said that they had my social security number on the account but the other compay XXXX XXXX XXXX XXXX that there was no social security number used to set up the account. Also what was concerning was that a prepaid account owed money which would mean it was no longer a prepaid account if the service was still being provided after the prepaid funds had been used up.

Company response to consumer: Closed with explanation