Consumer complaint received 2023-05-05
Company: I.C. System, Inc.
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX or XX/XX/XXXX I went to a XXXX XXXX store to take inquire about changing my services from XXXX to XXXX XXXX and taking advantage of their promotion that they would pay off the existing phone bill at XXXX. There were 3 young men at the counter trying to help me. While one was trying to verify my information, the other went into the back room and got SIM cards. The third man was getting a code off my current phone to unlock the phone. When the third man discovered he was unable to unlock my phone. He tried to convince me to purchase a new {$1300.00} XXXX which I did not want to do. I called XXXX and they told me I would have to pay off the existing phone balance before they gave me a code to unlock the phone. This was opposite from what XXXX promotion was about. I didn't not have those funds to do it, so I told the 3 men to cancel everything. XXXX  ended up matching the same monthly promotion as XXXX. The man said he would cancel out the account. I walked out of the store. I kept my account with XXXX. Then in the fall of XXXX I get a {$750.00} collection in the mail from a collection agency. I called them and told them what I explained above. They said they would reach back to XXXX. I called XXXX and they told me I had to go into the store and talk to the manager. I went into the store and the manager said he couldn't do anything, and I would have to call XXXX  customer service. I called XXXX XXXX  customer service and they said they would investigate it. 30 days later the collection was removed from my credit report and I heard nothing from XXXX. Then on XX/XX/XXXX I get a collection agency sending me mail that was trying to collect on the same amount. I called them and explained the same thing above. This is IC Systems, and they still have the account. I disputed it with them over the phone and told them I never used the services and this was false information. They said they would investigate it. They placed it onto my credit report and then mailed me a letter saying they verified it and sent a final bill statement from XXXX. That end showed I never used their services. I called the collection agency back and disputed it again, they then tried to offer my a settlement to pay the bill. I told them I didn't use the account and I wasn't going to pay for anything I didn't use. I called XXXX XXXX again and talked to another person who told me it could take up to 2 weeks for them to investigate and she would call me back on XX/XX/XXXX. She never called back. I called XXXX on XX/XX/XXXX and the person I spoke with told me that I would have to call the collection agency. I told her they were not going to do anything, they wouldn't take dispute and they want me to pay it. I told her I called before to XXXX XXXX  and the person was suppose to call me back on XX/XX/XXXX and they never did. I requested to speak with a manager. I was put on hold for 30 minutes waiting for a manager.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation