Consumer complaint received 2020-02-04
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/2020, I called Huntington Nation Bank Financial Adviors to do a one time dispursment in the amount of {$580.00}. I was by XXXX in the advisors office that I need to fill out the pre printed forms and submit them. I opted to go into the branch at XXXX XXXX XXXX XXXX. XXXX Ohio XXXX and submit the paper work there. Once I was at the bank and signed the all the paper work. I then waited to make sure the Financial Dept and my Advisor XXXX XXXX received and confirmed that he received the paper. I received the confrimation thru the bank Teller XXXX XXXX. I was also told then thru XXXX and his messages to XXXX XXXX that the money would be available within 24 hrs. On Wednesday XX/XX/XXXX I still had not received the money I went back into the branch. Then I was told from the branch manager after he contacted XXXX ( XXXX ) XXXX that it was because of a processing error mhy money did not deposit. So then I was told another 24 hrs and it would be available. Thursday XX/XX/XXXX the money was still not available I had to go back into the branch and after messages back and forth between the bank and Mr. XXXX I was told it was now because I did not verify my Citizenship that the money was being withheld. SO once again I signed the same paperwork that had been 2x now. I stayed until they confired Mr. XXXX received the paperwork. I was then told I would have the money no later than XXXX XXXX because of Monday XXXX XXXX being a holiday. XXXX XXXX came and no money. I also on XX/XX/XXXX callled Huntington Complaint line and filed a complaint I was told I would hear back within 48 hrs. I also went in to the bank to try and figure what was going on. On XX/XX/XXXX I was told then that they ( financial Dept ) never received the paper. This was after they had comfiirmed many times it was received. So again I sent the paper work and was told I would have the money within 48 hrs. On XXXX XXXX I called the financial advisor office again just to check and I was told by XXXX in the Huntington Finance/investments office that I would have the money the next day. XX/XX/XXXX still no money. By this time my accounts are going into the negative and I have made multiple trips back and forth to the branch as well as multiple calls. On XXXX XXXX I received a call from the complaint dept. stating that they were not sure of the hold up and could not give me an date as to when my funds would be available. On XX/XX/2020 Mr. XXXX called me and told me that I would need to give verbal command to transfer my funds. I did so. I also told him I want the account closed and I wanted the additional {$170.00} waived that it was going to cost fro closing the account. Mr.XXXX then told me that the funds would be available on Friday XXXX XXXX. 
It is now XXXX XXXX and the money has been withdrawn from my IRA since XX/XX/XXXX and still has not been rolled over to my checking account. at this time my checking accounts are in the negative because my bills are coming out. So today XXXX XXXX I recevied a call from the collections dept of Huntington Bank stating that because my accounts are over drawn I need to make paymenst or it was going into collections. 
I went to the branch again to try and figure out what was going and they no longer have any answers for me. So my money is gone my accounts are in the negative and I have wasted multiple days missing work running back and forth to the branch.

Company response to consumer: Closed with explanation