Consumer complaint received 2017-11-07
Company: Recovery Partners, LLC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
To Whom It May Concern, I am writing to you regarding what I consider to be negligence and a violation of the Fair Debt Collection Practices Act. My spouse and I both received voicemail messages from a debt collector from Recovery Partners on XXXX/XXXX/XXXX regarding a subrogation claim that had been assigned to me. I do not believe that this collection agency should have been contacting my husband regarding this claim. I returned the collector 's phone call and was informed that a claim of {$3200.00} had been assigned to me. The collector disclosed the claim information to me and asked me if I knew a " XXXX XXXX '' or anything about the car accident related to the claim to which I told him I did not. I stated that I was concerned that I had been a victim of identity theft and requested that the collector return my call as soon as possible when he had more information. 

I contacted the collection agency on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX requesting that they disassociate me from this claim immediately. They stated that they would not do that. I emailed the collection agency on XXXX/XXXX/XXXX with documentation proving that the debt was not mine and requested that they cease all verbal communication with me. I also contacted a claims representative from the collection agency 's client for this debt, XXXX XXXX at XXXX XXXX XXXX on XXXX/XXXX/XXXX. She informed me that I am in no way associated with this claim and that my name is not on the police report for this auto accident. 

I contacted the collection agency on XXXX/XXXX/XXXX and the collector stated that he knew that the debt was not mine and in no way associated with me but refused to take my name off of the account. He also stated that he received my email and that he could no longer contact me once this was resolved. 

On XXXX/XXXX/XXXX, the collector contacted me and stated that my name had been removed from the account and that the mistake was made because the client ( XXXX XXXX XXXX ) had given their collection agency my information with relation to this debt. 

I am very frustrated with the lack of due diligence on behalf of the collection agency and unprofessionalism displayed by several collectors I had contact with over the phone. I also do not believe that the collector should have contacted me by phone after I sent a letter via email stating to cease all verbal communication with me ( which he acknowledged in a previous call ). I also do not believe that my spouse should have been contacted regarding this claim. The collectors were extremely deceptive in that they lied about how they associated me with another person 's debt by first stating that the license plate reported in the police report was my license plate ( which I proved was incorrect ) and then stated that XXXX XXXX XXXX informed them that this was my debt ( which the insurance representative confirmed was not true ). I would never want another consumer to experience this deception and I am sure that this agency has broken the law. 

I can prove these facts by phone records and documentation. 

Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation