Consumer complaint received 2018-03-14
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
The specifics of a case involving a complaint against Toyota Financial Services, or Toyota Motor Credit Bureau based in XXXX XXXX Illinois concerning an abatement or refund of {$260.00} due me on a property or excise tax paid to the above company on a paid in full amount of {$410.00} which was paid in XXXX of XXXX for a full year on my XXXX Toyota.However in XXXX of XXXX I turned in the XXXX for a XXXX Toyota which meant the already paid tax of {$410.00} needed to be abated and a refund of the above {$260.00} due me. 
In order to obtain this rebate I was in contact with Toyota Financial on XXXX XXXX and was told at that time to mail a copy of the registration plate transfer to them and it would be taken care of.When this did not happen I called back XX/XX/XXXX and was told nothing has happened on it as yet and to call back in a month.Also the agent everything in this respect was handled by a XXXX XXXX XXXX department located in XXXX Tennessee and can not be reached by the consumer.Something that makes no sense. 
This was the beginning of 11 answered phone calls in a series of 18 phone calls of which 7 went to voice mail without a return response.11 phone calls, spoke to 11 different agents and received 11 different answers or excuses to the same questions.I was told at the start it was transferred to the resolution specialist department which I did call and spoke to a XXXX XXXX no last name given, who again told me he would review it and call back..Never did..This started another chain of calls to the resolution department and talked to a XXXX, a XXXX, XXXX, and a XXXX (? ) on 4 different occasions.. 
Calls to them starting in XX/XX/XXXX on this issue continued from the above date to three calls in XXXX and was told each time it was still being reviewed.Another 3 calls in XX/XX/XXXX, same answers from them except now being told it would take 4-6 months and to call them back in XXXX.No question they are engaging in some sort of subterfuge with an attempt at a smoke screen to cover what I think is a case of both malfeasance and misfeasance within the organization.. 
My goal in contacting you, the Illinois Atty.General, and the XXXX XXXX XXXX is to get some authority behind me as I think this is some sort of ploy to keep me occupied in the hope I will eventually lose interest..Such is NOT the case.They owe me that money and I dont understand why a multi-million dollar company is disputing {$260.00} when all points are in my favor.. 
The XXXX did intervene and after several failed attempts at contacting this company finally did get to Toyota 's executive branch and as a result I was contacted by a XXXX (? ) XXXX  from this division who generally seemed sincere in trying to resolve this issue.However at our last conversation she stated the check for the {$260.00} WAS cashed and considered the matter resolved..However that check may have BEEN cashed but NOT by me and my attempts at notifying XXXX (? ) of this fact resulted in 4 calls to her left on voice mail without any returned.. 
In essence this entire matter is unacceptable at every level and should not be happening with the bottom line being this money is clearly owed me and the many excuses given by this company is pure nonsense.. 
As a senior citizen trying to make it on a XXXX and social security income this is both frustrating and in every sense unnecessary.Your help in this matter would be greatly appreciated..Thank you in advance.. 


XXXX XXXX XXXX XXXX XXXX. 
XXXX, Massachusetts XXXX XXXX

Company response to consumer: Closed with explanation