Consumer complaint received 2018-07-17
Company: Consumer Recovery Solutions, LLC
State: VA
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to arrest you or take you to jail if you do not pay

Complaint:
In XX/XX/XXXX, I was contacted by a woman from an unknown/blocked number. She left a message on my voice mail identifying herself as a Local Process Server  and her name is XXXX XXXX. She said that she will come to the house and my workplace to serve me summons, and that if I want to stop being served or to re-schedule the date for them to come and serve me, then I should call this number : XXXX. I then called that number and the person who answered was XXXX XXXX. ( I'm not even sure if they are using legit names ) She identified herself as a Paralegal hired by a Collection Agency, who apparently I owed the money from. She said that I had an overdraft charge from XXXX  XXXX XXXX in XXXX amounting to {$45.00} and that it multiplied because of interests and Atty fees and now the total amount is amounting to {$810.00}. She said that they are sending a Process Server on XX/XX/XXXX to my house and to my workplace, not unless I will pay that amount. I told her that I don't owe money in XXXX XXXX XXXX. I asked the name of their company but she wouldn't tell me. I would like to get more information about them and also see how they came up with that amount, but she's quick to dismiss any questions I have. She said that she has no time for questions because she has other clients to attend to. She threatened me saying that it's either I pay the whole amount upfront or she will send the Process Server to the house and end up being arrested. I said I don't have money to pay that because I haven't been working since last year because of my XXXX XXXX XXXX and XXXX XXXX. But because she got me scared, I offered to pay just {$25.00} a month because that's the only amount I can afford. She became very nasty and abusive after that. She said that if I won't pay them up front, they will increase it more to 10x that amount. She got me worried and scared again when she threatened me that, then suddenly she hang up the phone. After a few minutes she called back and told me that they are willing to accept half of the original amount, so she advised me to pay {$400.00}. I told her that even with that amount, I really don't have any money to pay that at all, so I said, I might just go ahead and attend the court hearing so I can defend myself as I really don't owe any money from XXXX  XXXX XXXX, and also the judge will listen to my situation. She got so agitated when I said that, saying that the Judge will not listen because it's already on " default ''. And because she was so good in intimidating me with her scare tactics, and unending threats of embarrassment and arrest, she was able to squeeze me and forced me to agree on paying that amount at the end of the month, even though I know that I really don't have any money at all to pay it. She was able to convince me to sign an agreement to pay the amount at the end of the month by signing the agreement electronically. She said that if I don't sign it that day, they will be forced to send somebody to the house on that same day to arrest me. It seems like they are using a third party to sign documents electronically and the company 's name that they used for electronic signing is XXXX. She convinced me to give her my debit card information, my social security number, my Father 's name and my Mother 's maiden name. Then she had somebody send an email to me from XXXX for the signing of an agreement to pay the {$400.00} to XXXX XXXX XXXX, XXXX, which is to be taken in my bank account at the end of the month. Their number indicated in the agreement is : XXXX. I always think that I'm not XXXX, but I don't know how she was able to convince me to agree to pay that amount and to give her all my personal information when she asked me to. After the electronic signature was done, I was so devastated because it's so hard to believe that I paid for something I don't really owe to begin with. After that, I made a lot of research about that number and I found tons and tons of red flags and complaints against them. They are using the same scare tactic to all their victims. It's the " Fake Process Server Scam '' to scare and threaten innocent people and extort money from them. I cried so hard because I couldn't believe that I let myself fall into their trap. The next day I immediately contacted my bank to block them and I also requested for a replacement card so they wont be able to extort money from me. Please do something about those people because they are messing the lives of innocent people. What they are doing is extortion. They are big time Scammers.They scare people, harrass, intimidate, abuse and threaten people, just so to get their hard earned money. When they emailed me the agreement to be signed, the names of the company involved are : " XXXX XXXX   XXXX, XXXX '' and " Consumer Recovery Solutions ''. They used the service of a third party company named " XXXX '' to sign the agreement electronically. I tried to click the reply button and send them emails, but it was all returned back to sender, which means that their emails are not even legit, except for that one time when they needed me to sign, then it went through. After that, their email address no longer exist. 
Please stop those companies from doing illegal business. They target innocent people and extort money from them. What they are doing is extortion, please stop them, anybody can be their victim at any time.

Company response to consumer: Untimely response