Consumer complaint received 2020-03-25
Company: I.C. System, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX at XXXX hrs I received a call from a IC System. The customer service representative was XXXX and when she first called she attempted to verify my information. I refused to inform her and repeated asked her what business was her company and she stated that IC System was a consume relations company. I continued to ask what type of company and she continued to ask me to verify my information. When I confirmed my name and address she then notified me she was a collection agency. She stated that I owed a XXXX bill dating back from XXXX. I tried to explain to her that XXXX never sent me a finalized and itemized statement and requested a dispute. She stated she could give me a verbal bill at which time I declined and requested that she dispute this amount because the balance was incorrect. She stated that I would need to resolve this XXXX. I then spoke with XXXX XXXX, manager abut my complaints. She state that the account was in collections but she would complete submit my dispute. She then provided me my account number. She then addressed my complaint about the misleading information at the beginning of the phone call. She stated that by law they can not reveal they are a collection company when they initial call people. She then state this is done to protect people information. I informed her that this was misleading and she stated that it was the law and all collection agencies do this. When I informed her that I asked XXXX several times what is this company and she refused to tell until I verifeid my info, I felt that this was misleading. I informed her that I have tried to resolve this issue with XXXX and other collection agencies have told me upon calling who they were. She told me that I could move forward with my dispute. The call ended. I contacted XXXX and spoke with XXXX in finance and I requested and itemized bill be sent with the update or correct balance. I explained to XXXX that this account has been disputed since XXXX and for the same reason. I explained that XXXX has never sent me an itemized statement per my request since XXXX when the account was closed. XXXX stated attempted to verify my address, but the address XXXX had was different than my main address and the address the collection agency had. XXXX was provided the correct address.. I then spoke with a XXXX supervisor who stated that they would notify collection but instead of resolving the problem they transferred me back to collections. I then spoke with IC Systems again who stated that they can not provide itemized statements and they just can only provide what XXXX gives them. IC Systems transferred me back to XXXX and the customer service representative stated that the account was sent to collections in XXXX and the adjustments were made in XXXX. I was then informed that no itemized bill was visible for review and that bills can only go back two years from the last date of service. XXXX is trying to see if they can obtain an itemized bill for my review since I never received bill after service was cancelled and the adjustment were made in XXXX. XXXX is not even sure if they have a bill for me to view and validate the debt amount is correct.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation