Consumer complaint received 2023-07-25
Company: WELLS FARGO & COMPANY
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Subject : Concerns Regarding Forged Signatures and Improper Vehicle Repossession. 
In Violation Of : 15 U.S. Code 6802, 15 U.S. Code 1692f, 15 U.S. Code 1605, 15 U.S. Code 6821 I hope this message finds you well. I am writing to address a serious matter involving my recent dealings with Wells Fargo and the dealership. I believe it is crucial to bring to your attention the issues I have encountered throughout this process. 

In XXXX, I made a formal request to Wells Fargo to provide me with all correspondence they received from the dealership. Subsequently, upon receiving the contract, I discovered that several of my signatures had been forged on various documents, including the Gap waiver form and the contract itself. This discovery was deeply troubling and raised serious concerns about the integrity of the transaction. 

Immediately after notifying Wells Fargo about the fraudulent signatures on the contract, I experienced a concerning response from their representatives. Instead of addressing the matter transparently and rectifying the situation, it appeared that they attempted to conceal the associated paperwork. Moreover, despite being informed of the forgery, Wells Fargo denied any involvement in any wrongdoing and has displayed a lack of initiative in resolving this issue. 

Furthermore, it is imperative to highlight that due to the forged signatures on the contract, Wells Fargo did not have a legitimate security interest in the vehicle in question. Despite this fact, the financial institution proceeded to illegally repossess my car, causing me considerable distress and inconvenience. 

Regrettably, I felt compelled to make payments under duress, as Wells Fargo remained unresponsive to my plea for resolution and continued to withhold any remedial action. This situation has left me feeling unfairly treated and burdened by the financial implications of their actions. 

As a valued customer, I had expected a higher standard of ethics and accountability from Wells Fargo. However, the manner in which this matter has been handled thus far has left me deeply disappointed and concerned about the bank 's commitment to addressing such issues responsibly. 

In light of the gravity of these circumstances, I kindly request a thorough investigation into the matter. I implore Wells Fargo to take immediate action to rectify the forged signatures, address the illegitimate vehicle repossession, and ensure that a proper resolution is reached in a timely and satisfactory manner. 

I appreciate your prompt attention to this matter and expect to receive a response from the appropriate department at Wells Fargo as soon as possible. If necessary, I am willing to provide any additional information or documentation to support the investigation. 

Thank you for your understanding and assistance in resolving this distressing situation. I look forward to a prompt resolution that upholds the principles of honesty and fairness that I believe Wells Fargo should embody. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation