Consumer complaint received 2023-07-02
Company: Fidelity National Information Services, Inc. (FNIS)
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Subject : Formal Complaint Against ChexSystems for Erroneously Reporting Debts Dear Sir/Madam, I am writing to file a formal complaint against ChexSystems for its inaccurate reporting of debts associated with banks on my credit profile. Specifically, ChexSystems has listed XXXX XXXX XXXX XXXX XXXX ) and claims that I owe an exorbitant amount of over {$86000.00} to this institution. Such a claim is not only improbable but also entirely baseless, as it is highly unlikely for an individual to accumulate such a substantial debt with a banking institution where I only hold a checking account and savings account. 

I am deeply concerned about the integrity and accuracy of ChexSystems ' reporting, especially considering the magnitude of the amount in question. I must emphasize that I do not possess any credit cards or engage in any activities that would warrant or facilitate incurring such a substantial debt. Furthermore, it is alarming that this information has been reported on my credit profile without any notification or prior knowledge on my part. It is a blatant lie and an egregious violation of my rights as a consumer. 

The repercussions of this erroneous information have been severe, as it has led to the closure of my bank accounts, most notably with XXXX XXXX. I have been informed by XXXX XXXX that my account was closed due to the debt allegedly owed to XXXX, as reported by ChexSystems. This situation has caused significant distress and hardship in both my personal and financial life. It has become exceedingly challenging to obtain a new bank account, given the presence of such damaging items on my credit profile. 

I strongly urge the Consumer Financial Protection Bureau to intervene in this matter and address the following concerns : 1. The erroneous reporting of an inflated debt amount with XXXX on my credit profile, which is both unfounded and without any basis in reality. 
2. The lack of notification or communication to me regarding this alleged debt, raising serious questions about the transparency and compliance of ChexSystems ' reporting practices. 
3. The adverse consequences I have endured, including the closure of my bank accounts, which have severely impacted my financial stability and daily life. 

I request the immediate removal of this erroneous information from my credit profile, restoring my account to a more accurate and favorable standing. Moreover, I firmly believe that I am entitled to compensation for the distress, hardships, and inconveniences caused by ChexSystems ' inaccurate reporting. The closure of my bank accounts and the subsequent difficulties in obtaining new accounts have resulted in significant turmoil and financial strain. 

I trust that the Consumer Financial Protection Bureau will diligently investigate this matter, ensuring that ChexSystems is held accountable for its erroneous reporting and the resulting damages inflicted upon consumers. By taking appropriate action, the Bureau can restore trust in the credit reporting system and protect consumers from the adverse consequences of such inaccuracies. 

Thank you for your prompt attention to this matter. I have enclosed supporting documentation, including communication with XXXX XXXX and any relevant correspondence with ChexSystems, to assist in your investigation. I look forward to a resolution that upholds consumer rights and rectifies the damages caused by ChexSystems ' inaccuracies. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation