Consumer complaint received 2022-11-02
Company: BARCLAYS BANK DELAWARE
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I filed the following ( in blue ) today with the XXXX Federal Reserve after getting no satisfactory response from Barclays Bank. I believe someone in a leadership position at JetBlue XXXX In Late XX/XX/XXXX I signed up on-line for a Barclays Credit Card under a 60,000-point promotion program with JETBLUE for a JetBlue XXXX XXXX. An account was opened for me on XX/XX/XXXX. I contend that the promotion program was FRAUDULENT in that Barclays did not honor the promotion. 
I believe the problem may have occurred because Barclay 's initially rejected my application because my credit rating agency accounts were frozen by me as a credit protection measure. When Barclays notified me that my application was not able to be processed, I told them that I would unfreeze the credit reports ( which I did ). A Barclays representative told me they would reprocess my application. My credit rating accounts were lifted and the Barclays Representative confirmed that my application was reprocessed. What they did not tell me is that instead of reprocessing under the 60,000-promotion program, they processed it under a 15,000-point promotion with a {$250.00} statement credit after I paid {$99.00} for the first-year fee. This was never explained to me by the Barclays Representative. I am assuming this is what must have happened. But I did not know what happened with the points until XX/XX/XXXX when I received my credit card in the mail ( account XXXX ). 

As soon as I received the card I notified Barclays of the error. I was given a Case number of XXXX. The representative told me " do not worry sir, '' we will make things right for you. He told me that the correct number of points would post to my account AFTER I paid the {$99.00} fee along with my debited amount, which I did on XX/XX/XXXX in the amount of {$4700.00}. A subsequent XX/XX/XXXX account statement showed that I had not received the promised 60,000 points. Instead, it showed that I have only 21,757 points. 

I tried to cancel my account today with Barclays, but they refused to refund my {$99.00} fee. They say a refund request must be done within 60 days after making an application. But I did not know the promotion was not honored until after 60 days had passed. 

Today I spoke to a " XXXX '' named XXXX on XX/XX/XXXX. He gave me a second " XXXX '' case number which is XXXX. I am supposed to receive a call within 24 hours to have a XXXX call me. But, I have regardless been assured that Barclays can/will do nothing else to help me. On XX/XX/XXXX, I received a letter from Barclays saying that " We're currently unable to assist you with your Rewards issue. '' Since I was initially attracted by the offer of 60,000 points, Barclays has increased the offer to 80,000 points. I have documentation of the initial 60,000 and 80,000 points, as well as an earlier 50,000 point promotion for the JetBlue XXXX XXXX. 

I maintain that Barclays is running a fraudulent promotion program. I want to cancel my JetBlue XXXX credit card account and get a full refund of the {$99.00} fee Paid. 

I am sending a copy of this complaint to the JetBlue company. My XXXX membership number is XXXX. I have been a member for many years with XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief