Consumer complaint received 2023-08-02
Company: Professional Debt Mediation, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I am writing to file a complaint against Professional Debt Mediation , Inc. regarding their failure to verify and respond to my dispute regarding a collection account they reported on my credit report. 

On XX/XX/2023, I submitted an indirect dispute to XXXX, XXXX, and XXXX, requesting that the collection account for {$3000.00}, which Professional Debt Mediation , Inc. is attempting to collect, be investigated. Unfortunately, the credit reporting agencies failed to conduct an investigation into the accuracy of this debt. 

As a result of the credit reporting agencies ' inaction, I took the initiative to send a direct dispute to Professional Debt Mediation , Inc. on XX/XX/2023, using the address listed on my credit report : XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX. In my dispute letter, I specifically requested the following documents : 1. A copy of the contract : I need to know the terms of the alleged debt. 
2. A copy of the purchase agreement : I doubt that Professional Debt Mediation , Inc. actually owns this debt. 
3. The last statement showing a XXXX  balance, and all subsequent statements : I need to understand how the charges were calculated to arrive at the amount of {$3000.00}. 

To my dismay, I never received a response from Professional Debt Mediation , Inc. regarding my request for verification and documentation of the alleged debt. In my attempt to seek resolution, I sent another letter to Professional Debt Mediation , IncXXXX on XX/XX/2023, using the address listed as XXXX XXXX XXXX FL XXXX, XXXX, FL XXXX on my credit report. In this letter, I again requested verification and documentation to support their claim that I am required to pay the debt to the current creditor, XXXX XXXX XXXX 

Allow me to provide additional context to explain the situation with XXXX XXXX XXXX We had a prior agreement where it was mutually understood that my job might end before the contract date. XXXX XXXXXXXX XXXX  presented two options : either pay 2 months ' rent ( {$4000.00} ) less the deposit or find a suitable renter to take over the lease. We attempted to find suitable renters but were met with unfair obstacles. XXXX XXXX XXXX  raised the application fee from {$75.00} to {$300.00}, making it difficult to find renters. Additionally, when we found an attorney who met the requirements, XXXX XXXXXXXX XXXX increased the deposit for the already paid lease from {$400.00} to {$2000.00} for three months, making it impossible for us to find anyone on our own. Ultimately, XXXX XXXXXXXX XXXX put someone they knew in the apartment, taking their application, deposit, and rent, while attempting to withhold our {$4000.00} for no valid reason or purpose. There were no damages or actions on our part that led to any loss of profit. This situation feels like an unjust and forceful attempt to take money from us after they initially provided a way out of the contract.

Company response to consumer: Closed with explanation