Consumer complaint received 2022-10-28
Company: Double Diamond-Delaware, Inc.
State: TX
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
We bought a lot of land on XX/XX/2022 from the XXXX XXXX located at XXXXXXXX XXXX XXXX XXXXXXXX Texas XXXX with phone number XXXX On the XX/XX/2022 I texted the sale rep XXXX XXXX our intention to cancel the contract of sale because we smell a foreplay with the purchase, we were not given the property report before and after signing the contract of sale document. 
We were only given the CONTRACT OF SALE DOCUMENT. Also in the contract of sale it was a wrong description of lot and size that written which we told the sale rep but she said we should go ahead and sign without correcting it which makes the contract voidable under the law After I texted the sales rep our intention to cancel she became rude and stop reply my messages laterhe said the office was closed that on Thursday XX/XX/2022 will be opened, so I called the company on Friday XX/XX/2022 the sale rep said the manager travel that he will be back on Saturday XX/XX/2022. 
So I called the company on the XX/XX/2022 and I spoke with the manager after so many attempts and I told him our intention to cancel, so he became rude and said I can not cancel, so I told him I have the right to cancel because I was not give a property report under the cancellation of the contract of sale thats says if you did not receive a property report prepared pursuant to the rules and regulation of the office of interstate land Sales Registration, US department of housing and urban development, in advance of YOUR SIGNING THE CONTRACT OR AGREEMENT, THE CONTRACT OR AGREEMENT OF SALE MAY BE CANCELED AT YOUR OPTION FOR TWO YEARS FROM THE DATE OF SIGNING So the manager said I have to call the mortgage company after so much demand I was finally given the contact which is the in house finance called UEMC ( UNITED EQUITABLE MORTGAGE CORPORATION ) located at XXXXXXXX XXXX XXXX XXXX # XXXX XXXX Texas XXXX with phone number XXXX I called the mortgage company and told them my intention to cancel and reason for Cancellation They said they will get back me After so many attempts they stop picking my calls not until after a week I was able to speak with their Vice President and told her I was not giving a property report and am still within the two year stipulated in the contract of sale document but she insisted that I cant cancel and I can do whatever I like because I said I will report both company to the necessary authority and seek legal address for their mispresentation The vice presenting keep trying avoid the property report cancellation clause, using the 7days cancellation notice clause only This so disappointing when a mortgage company And the property seller can not stand by the contract of sale cancellation clause they formatted themselves and depriving the Buyers of their contractual right. 
The mortgage company also have lot of bad review on XXXX with XXXX star rating so they have been treating people unfairly I will be attaching the page of the cancellation clause of the contract Email conversation between i and Vice President Copy of contract of sale received Wrong description of the lots we bought in the contract of sale

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation