Consumer complaint received 2023-10-24
Company: WELLS FARGO & COMPANY
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Wells Fargo bank XXXX, Az. 

Date : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Credit card company name : Wells Fargo Bank Credit card number : XXXX XXXX XXXX XXXX Account number no. XXXX XXXX XXXX XXXX XXXX, hereby make a claim TO WELLS FARGO BANK based on the following Facts : XXXX. On XX/XX/XXXX, a CHARGE was made to my credit card no. XXXX XXXX XXXX XXXX without my authorization in the amount of {$5000.00} dollars ( XXXX XXXX dollars ). 

XXXX. On XX/XX/XXXX, a DEPOSIT was made in the amount of {$5000.00} dollars ( XXXX XXXX dollars ) to my checking account number XXXX XXXX without my authorization. 

XXXX. On XX/XX/XXXX, an online charge was made to a termination card XXXX of XXXX XXXX XXXX XXXX XXXX XXXXXXXX  in the amount of {$4800.00} dollars ( XXXX XXXX XXXX XXXX and XXXX dollars ) without my authorization. 

XXXX. I do not know about this card or company called XXXX XXXX XXXX XXXX XXXX XXXX and I have no contact with anyone who could have a card from this bank. 

XXXX. I do not have any device, computer, phone, tablet from this XXXX XXXX company. I conducted an investigation by telephone at the telephone number that appears on the XXXX XXXX XXXX XXXX XXXX XXXX XXXX page, and they informed me that it was necessary to have an XXXX  device or telephone in order to have an XXXX XXXX 


XXXX. My credit is being seriously affected since in recent months I had a score of XXXX and with this error it has dropped to XXXX. 

XXXX. That I am applying for a home loan but this situation is affecting my credit record. 

XXXX. This situation affects me not only economically, but also emotionally and XXXX, since they try to force me to pay for something that I did not acquire. 

XXXX. In my more than 10 years with my credit record, I have never made purchases through my card or made charges of similar amounts. I have always been careful. 


XXXX also inform you that on the day the charges were made, it is impossible for me to access a computer or my phone since I was at work. 

XXXX. That on XX/XX/XXXX I presented complaint that was recorded under claim registration no. No. XXXX. 





Therefore, in the most attentive manner, I claim and request WELLS FARGO BANK XXXX. Carry out actions and investigations regarding this case. 

XXXX. Request from the XXXX XXXX XXXX XXXX XXXX XXXX company information on the beneficiary of the account XXXX to which the amount of {$4800.00} ( XXXX XXXX XXXX XXXX and XXXX dollars ) was deposited on XX/XX/XXXX. 

XXXX. Investigate my credit behavior records since I always pay on time. 

XXXX. Once you obtain the information that I request, let me know who benefited from that amount that was charged to me. 

XXXX. Since this situation is causing me emotional deterioration, I ask you to do the investigations that will help us clarify this situation. 

XXXX. Likewise, please cancel the amount {$5000.00} charged to my credit card since I did not authorize it. I do not recognize this position. 


Without further. I appreciate your attention to this claim that I presented on XX/XX/XXXX. 




XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation