Consumer complaint received 2023-06-01
Company: Credit Sage LLC
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
I am writing to report a serious incident of fraud and potential identity theft that I have experienced with a company called Credit Sage. I believe it is crucial to bring this matter to your attention and take immediate action to protect myself and others from falling victim to this scam. 
Here 's a detailed account of what transpired : XXXX. On XXXX I discovered a negative account in collections when checking my credit score on XXXX XXXX, which prompted me to seek assistance in improving my credit. 
XXXX. I found a company named Credit Sage that claimed to specialize in credit repair services. They offered to improve my credit score by charging a startup fee of {$270.00} and subsequent monthly payments of {$99.00} until the collection account was removed. 
XXXX. Trusting their promises, I shared all my personal information with Credit Sage, including my social security number, date of birth, and credit-related security questions, as they required these details to identify my identity. 
XXXX. On XX/XX/2023, I became suspicious and decided to research Credit Sage online. To my dismay, I discovered that the company does not exist and came across numerous reports from individuals who labeled it as a scam. 
XXXX. Alarmed by these findings, I immediately contacted Credit Sage for clarification. They assured me that the company was legitimate and guaranteed that I would receive dispute updates by XXXX 
6. However, when I attempted to reach out to Credit Sage recently, they have been unresponsive to my calls, further confirming that this is indeed a fraudulent operation. 
7. I took proactive steps by contacting XXXX XXXX, my credit card issuer, to prevent any unauthorized transactions from Credit Sage. They confirmed that Credit Sage has already been reported as a scam company. 
My primary concerns at this point are the potential misuse of the personal information I shared with Credit Sage and the risk of identity theft. I urgently request your assistance in addressing this matter. Here are the actions I propose : 1. Investigation : Conduct a thorough investigation into Credit Sage and take appropriate legal actions against them for perpetrating fraud and potentially engaging in identity theft. 
2. Fraud Alert : Place a fraud alert on my credit file to heighten security measures and prevent any unauthorized access or fraudulent activity. 
3. Credit Report Review XXXX Review my credit reports for any suspicious accounts or inquiries resulting from the information shared with Credit Sage . If any fraudulent entries are found, please assist in their removal and the necessary steps to rectify the situation. 
4. Consumer Awareness : Raise awareness among other consumers about the existence of Credit Sage as a fraudulent entity to prevent further victims from falling into their trap. 
I appreciate your prompt attention to this matter, as time is of the essence in safeguarding my personal and financial well-being. Please provide me with any guidance or assistance in taking the necessary steps to protect myself and mitigate the potential damage caused by this scam.

Company response to consumer: Closed with explanation