Consumer complaint received 2022-11-13
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
My wife presented 2 POA to Navy Federal and they were rejected without giving any legal reasons why. My cousin presented a POA and it was rejected without any legal reason why. Finally one of the best lawyers in the world submitted a POA which authorize him to be my attorney in fact and it was DENIED with the reason of it being ALTERED and not being able to confirm the validity. When someone is a current member of Navy Federal credit those identifying questions arent needed per Navy Federals POA document. This is the reason XXXX XXXX omitted that information because his identity could be verified because he is a member. Another stall tactic. Navy Federal was called out about the false accusation against my former attorney XXXX XXXX XXXX but this gave me the fuel to fight the largest credit union in the world. As of XX/XX/XXXX XXXX XXXX XXXX XXXX is no longer my attorney. For 6 months he tried to help me fix these problems for FREE but unfortunately his legal letters were ignored and his final attempt to become POA on my bank account was rejected due to the false accusation of altered documents by an attorney. Its insulting as well as a display of the desperation of Navy Federal Credit Union to accuse XXXX XXXX XXXX an attorney practicing in Texas for over 35 years of fraud. Were asking that the blatant bullying and continued breach of fiduciary duty to STOP. If my wife, family and or lawyer has continuously been REJECTED, I have no other choice but to revert back to my wife. She is who I want as my POA and she is who should be my POA. 
XXXX XXXX  XXXX XXXX, were not backing down and were doing this for ourselves and for every other American going through a similar situation with Navy Federal or any other bank. Why should Americans place their trust in banks if they can steal their money at will? This has been going on for 6 months and my credit that was excellent has been destroyed. We have lost our store front and business contracts and my wife is now homeless. The irony of that situation my wife have just been awarded the XXXX XXXX XXXX XXXX by Joe Biden and acknowledge by her mayor XXXX XXXX for her XXXX XXXX XXXX XXXX XXXX. Navy Federal have broken the law repeatedly and it must stop. Im XXXX but I still have rights and Im still a member. You must accept my new POA coming from my wife. You have no legal reason to object to my requests. You have verified my social security # with the XXXX  and you have my permission to verify my social with TDCJ or Texas Department Of Criminal Justice. My XXXX ID with my XXXX  # and DOB is sufficient. Im serving a XXXX XXXX and what youre doing is criminal. If youll deny an attorney for frivolous reasons I must have the courts make an example out of you Navy Federal. You cant AT WILL freeze accounts, destroy credit, destroy lives, destroy businesses and face no consequences. Youve taken no steps in none of the 4 complaints I filed with the Consumer Financial Protection Bureau because if you had youve been able to verify the POAs are valid and there is no FRAUD. You keep closing cases file against you with the following words potential fraud whats the fraud? XXXX XXXX  verified the wire they sent to me in XXXX  and when I reached out to their wire department on XX/XX/XXXX the same day the 2nd complaint was closed due to fraud and they agreed to help me. XXXX XXXX  sent me proof they replied to your ( Navy Federals ) service message on XX/XX/XXXX and they sent a new service message to Navy Federal Credit Union wire department advising them the funds are rightfully mines and that the wire sent in XXXX is for a real estate deal. Navy Federal wire department responded and said the wire has been credited and if beneficiary has any additional questions to please contact them XXXX XXXX XXXX at XXXX XXXX  was confident that this will help us get our funds. A bank cant just freeze someones account and destroy lives without giving a legal reason. Even if a SAR ( Suspicious activity report ) was filed that average investigation is normally completed around 72 days. It has been over 6 months and weve been going around in circles. We want off this merry go round and we want Navy Federal to be held accountable for the damages they have caused. So a generic response of potential fraud wont work. How can it be fraud when the bank is verifying the wire is rightfully mines? Finally Ive attached proof that Navy Federals hold times for security is anywhere from 2 hours to 5 hours long. It is impossible for any XXXX  to hold on a call for hours when each call is only 30 minutes at a time. If only a phone call to security could fix this why didnt I just have my male brother call pretending to be me? BECAUSE THAT WOULD BE FRAUD. I wrote to Navy Federal customer resolution department, security department directly from XXXX  as well as to XXXX XXXX the bank XXXX  in XXXX on XXXX XXXX  advising I authorize all transactions on the account from XX/XX/XXXX to XX/XX/XXXX and to requested them to remove the credit only restriction from my accounts. I was advised to sign the letter three times and this would removed the restriction. Weve done everything possible and Navy Federal has continue to ignore our cries for help. There has to be someone who can make you release our money. The XXXX  referred me to CFPB and the CFPB referred me to a XXXX # thats disconnected. Ive attached a copy of the response from Navy Federal as well as CFPBs referral with a disconnected number. Someone help us please. I wonder how many other family lives has been destroyed by Navy Federal illegally refusing to honor valid POA. This final POA submission will include authentication ( XXXX ) through the Texas Secretary of State. It will also be recorded with XXXX XXXX and XXXX XXXX. Previous CFPB complaints are XXXX, XXXX. The instructions the CFPB gave me is attached but this phone number has been disconnected for months. So the agency set up to help me with Navy Federal is giving me information that lead me nowhere. The inaccurate information CFPB gave me states. The XXXX XXXX XXXX set up the XXXX XXXX XXXX XXXX The disconnected number they listed is XXXX XXXX. I pray in the name of XXXX to finally receive assistance with the horrors thats destroying my life. We had 90 days to register the XXXX XXXX that Navy Federal finance but was unable to do that because the bank account was frozen. The car title has been attached as proof the vehicle was purchased.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief