Consumer complaint received 2019-02-08
Company: WELLS FARGO & COMPANY
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XXXX, XXXX XXXX, Wells Fargo, XXXX XXXX all started by a ( For 8 months ) he claimed to XXXX XXXX his email XXXX XXXX XXXX by a XXXX voice number XXXX XXXX XXXX The most recent was a deposit of XXXX then told me to give XXXX out of my own account because XXXX will be available claiming that he is under investigation by the police and or FBI claiming that he is XXXX XXXX from XXXX to XXXX and XXXX. For 8 months this person claimed with photos and his status that for me to apply for credit cards and accounts. XXXX XXXX he went above and beyond even though I said no to receive a box and to send on behalf of XXXX XXXX to XXXX XXXX XXXX. XXXX phone for a XXXX XXXX XXXX in XXXX. XXXX in XXXX. I have documentation emails and conversations. This person claimed that it was not he that requested the XXXX in XXXX cards or the XXXX that it was someone who hacked his account between XX/XX/2019 XX/XX/2019 but keep this in mind prior to XX/XX/2019 This XXXX XXXX profile XXXX had me running around receiving from XXXX XXXX, XXXX XXXX, XXXX to the point of fraud that if I have grandkids in the future I will be denied trying to send money for real because this XXXX XXXX had me receiving and sending money to XXXX and XXXX throughout the United States. He said I would assist him by receiving emails from him to print checks memos and labels in the meantime he would once in a rare bloom moon use a pick up from XXXX XXXX or XXXX but mostly the supplies came from me using my social security money or my minimum wage income. I was barely able to live. He kept assuring me that with his income, bank accounts and his status I would receive everything I've done. Well 8 months passed nothing. I said if XXXX the is a real company show me the companies credentials. Nothing. He would send chunks of money to my address and give me instructions of how to send money secretly. He asked me to use my own XXXX account to purchase a man an XXXX XXXX XXXX all in the name of love. XX/XX/2019 he pulled a stunt recently saying that it was the Hackers that put XXXX, into my Wells Fargo account and I'm short of my own money. XXXX out of my own money. I can not begin to count how much worries I have from loss. All accounts he caused fraud with his contacts. I told Him if you are XXXX XXXX and you see that supposedly that 8 months has been Hackers why have you not contacted authorities. He has left me with barely capable of surviving..lots of stuff. Even my identity, social security number address etc he has all I had to report to XXXX, XXXX, XXXX XXXX and help protect my identity it's being used oh my gosh I had to prove its me. This XXXX XXXX with his profile and contacts caused fraud with counterfeit checks. I said if these hackers have my information why are you not doing anything to make contact with authorities..I mean they know all my information where I work every thing thanks to you XXXX. I had to literally contact all kinds of authorities to protect myself. Anyway I wish I could not be at my current address. This profile XXXX is more like a hurricane full of problems pretending to be XXXX XXXX. I said you know I have nothing of my own income you are the one that promised to return to give back..I have no groceries.. nothing from this profile after 8 months nothing but an empty fridge and still barely able to pay rent I can not even move ... I don't feel safe this profile has to much information on me including his hacker contacts. I'm literally freaked out.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation