Consumer complaint received 2021-03-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Type of Account ( Savings ) I have tried to resolve the complaint with Bank of America, N.A. 
On XX/XX/XXXX I contacted the claims department by Phone and talk to a lady on the line. On XX/XX/XXXX In Person, XX/XX/XXXX In Person and by Phone, XX/XX/2021 I visited the branch In Person in XXXX XXXX off of XXXX XXXX. Do not have the individuals names there are call records for my Phone calls to Claims. 
Bank of America did not respond to the complaint the money being taken without my permission or authorization from my Military Retirement Account. I was told by my attorney at XXXX XXXX XXXX, XXXX. to file an Unauthorized Electronic Funds Transfer. My Military Retirement Pay is exempt for garnishment from Commercial Debts under the Uniformed Services Protection Act. 
Bank of America employees that I talk to on the phone or In Person refused to allow me to file any Claims on my account. There statement was It is a garnishment from the State of Texas. Call the State of Texas at XXXX XXXX XXXX XXXX telephone number. 
I checked my bank account on the morning of XX/XX/2021 notice that {$6200.00} plus {$120.00} fee was taken from my Military Retirement Account without my permission. First thing I did was contact my Attorneys and gave them the information as it appeared on my bank. What appeared on my account was Legal Order XXXX XXXX. The attorney got back to me later in the day and told me to first go file a police report then contact the bank and tell them I would like to file an XXXX XXXX Funds Transfer. The Attorney said that it appears to be fraud and that the State of Texas did not have a Legal Order number of that nature. The police officer at the XXXX XXXX Police Department that took the report said it did not look like a valid Texas Legal Document Number to take money from a Saving account. The police department filed it under Identity Theft and are investigating. Bank of America personnel did not assist me in trying undercover or understand how money could be taken from my account without my permission or authorization from my Military Retirement Account.

I did not owe any money for loans, mortgage, cars, collection of any types.

This is not a debt that I owe. BofA should check to see if the actual collector is within the Attached is a copy of the XXXX XXXX and Accounting Services ( XXXX ) : Type : Deposit Description : XXXX XXXX : XXXX NET ID : XXXX XXXX : XXXX XXXX XXXX CO ID : XXXX PPD Merchant name : XXXX XXXX AND XXXX XXXX Transaction category : Income : Investment Income Funds Exempt from Creditor XXXX Some types of money are automatically exempt ( protected ) from your creditors, regardless of where you live, including : Social Security and Supplement Security Income ( SSI ) federal, civil service, and railroad retirement benefits. veterans ' benefits.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation