Consumer complaint received 2021-08-15
Company: The CMI Group, Inc.
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX I was sent a bill on behalf of XXXX XXXX ( XXXX  ) from a company called Credit Management LP. for a bill in the amount of {$230.00} for a bill I do not owe to XXXX XXXX. I currently have service with them for over 12+ years and my account is currently in good standing and active. 

In XX/XX/XXXX I moved from my old home to my new home. I asked for XXXX  to move my current services to my new location. I spoke with someone from XXXX  and they said no problem. The customer service representative said he would even give me a discount with my internet services since I had a child doing online school due to Covid. 

Apparently, the customer service person was an employee in sales created an entire new account number ( without my knowledge ) so they could get a sales incentive. This alone is unlawful practice. I still had my same phone number and all the services, nothing changed that I was aware of. 

After moving into my new home I realized I could not log in my XXXX XXXX services with my XXXX  application and called customer service, Someone from customer service stated I had two accounts ( which I did not -- I still had my same account i had 12+ years ). Unknown to me, I was told they would have to switch my new account back to my old account, I said well I should not have 2 accounts and I should still have my original account. The person did some behind the scenes, gave me credits on my account and told me do not pay any old bill just pay the new bill that will be sent to me. I have continued to do this, however I am now sent a bill from a creditor ( which I do not owe ) all so an employee could get sales credit by setting up an entire new account I did not ask for. 

Fast forward to this week I called because my home phone service was not working and many people stated they had been trying to call me, including my child 's teacher. I called to let XXXX know my phone line was not working and I had the phone service since XXXX. My bill says my phone number was my old phone number however I was given a new phone number due to my old phone number apparently not porting over. I have never had home phone service until Friday XX/XX/XXXX but have been charged since XX/XX/XXXX when my services was moved. 

I am not only being billed for services I did not have, but it is now even messing with my credit with deceitful business practices so XXXX  can get " sales. '' I am now a product of not only having to change my phone number that I was billed for for over 6+months, being told I have 2 accounts, and I owe a debt that I do not owe all so a company can get incentive. I pay my cable bill on time and was paying it ahead of time. 

I have been a customer for years and to be treated unfairly all because I moved to a new home where the wifi doesn't even work half the time and my house phone has only been working for 1 DAY proves I am not a valued customer but you are personally messing with my credit and overcharging me for unfair sales practice. 

Please remove this information from my credit ( and if I owed the money ) why would I still have my current service? 

Also, please remove the charges for my house phone for 6+ months as that has not been in use.

I do not owe XXXX  any money as of today. Please remove the debt from my credit from Credit Management LP and restore my credit immediately. Also, please train employees to not sale items or create new accounts unless asked. I am a victim of a sales scam within the company. Please make your wrongs, right.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief