Consumer complaint received 2023-03-29
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to express my frustration with Experian 's handling of my dispute letters regarding four accounts that are inaccurately reporting on my credit profile. Despite my repeated attempts to have these erroneous accounts removed, Experian has failed to conduct a proper investigation and take action to correct the reporting. According to 15 U.S.C. 1681, which is the Fair Credit Reporting Act ( FCRA ), a federal law that regulates the collection, dissemination, and use of consumer credit information, credit reporting agencies such as Experian are required to ensure the accuracy of the information they report on consumers. 

I have filed an FTC report, Identity theft report # XXXX, affidavit of truth, and provided exhibits to demonstrate that these accounts do not belong to me, and were removed by the other credit bureaus. However, Experian has continued to report these unverifiable and invalidated items, which are causing serious harm to my credit scores and denying me access to credit. They have violated 15 U.S.C. 1681i, which outlines the procedures for disputing inaccurate information on a credit report, and 15 U.S.C. 1681i ( a ), which requires credit reporting agencies like Experian to investigate disputes and correct any inaccuracies on a credit report within 30 days. 

The specific accounts in question are XXXX XXXX bank - XXXX for {$1100.00} ( removed by XXXX XXXX XXXX removed by XXXX XXXX ), XXXX XXXX  - XXXX for {$1600.00} ( removed by XXXX XXXX, removed by XXXX XXXX ), XXXX  XXXX - XXXX for {$860.00} ( removed by XXXX XXXX ), and XXXX  XXXX - XXXX for {$2500.00} ( removed by XXXX XXXX ). It is unacceptable that these accounts have not been properly investigated and removed from my credit profile. 

I urge the Consumer Financial Protection Bureau to investigate this matter and take appropriate action against Experian for their violation of the FCRA. Specifically, Experian has failed to comply with 15 U.S.C. 1681c ( 4 ), which requires credit reporting agencies to delete information that is inaccurate, incomplete, or can not be verified after a reasonable investigation. They have also failed to comply with 15 U.S.C. 1681e, which requires credit reporting agencies to have procedures in place to ensure maximum possible accuracy of the information they report on consumers. Additionally, Experian has violated 15 U.S.C. 1681s-2, which outlines the responsibilities of furnishers of information to credit reporting agencies such as XXXX XXXX XXXX  XXXX XXXX XXXX  XXXX and XXXX XXXX. 

I request that Experian be held accountable for their noncompliance with the FCRA and that they take immediate action to correct the inaccuracies on my credit profile. I also request that the Consumer Financial Protection Bureau ensure that Experian is following all applicable laws and regulations related to the accuracy and integrity of credit reporting. Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation