Consumer complaint received 2022-10-20
Company: CITIBANK, N.A.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hello, i was in XXXX ( XXXX, XXXX XXXX ), I was charged an unclear ammount, and requested to get the receipt with the card provider once i was home. ( Billing transaction would be the XXXX of XXXX, XXXX ). 
Dispute credit date is XX/XX/XXXX for the ammount of XXXX. 

The only way i could do this since the hotel didnt list a number for Citi to contact with was via dispute. 
I was told that we could use the information provided to clear this matter up, and i requested a credit for the ammount of XXXX night. ( this was because i received a room with mold, and made a switch on my stay within the hotel. ). The charge seemed 1 nights room to high.

Instead of Citi reaching back out to me with the phone number and billing details, they justt closed the case and reversed the credit. 
Seperately, i disussed 3 other issues with similar outcomes because its very evident that the cardholder is the product, the vendor is the client. 
We have one with XXXX XXXX grading from XX/XX/XXXX for {$550.00}, ( {$1100.00} total charge ). This resulted in no help, and i later on my own accord/expense got the grading service of the other reputable competitor to show it was infact the highest quality. 
Seperately, i purchased something from XXXX for {$62.00} on XX/XX/XXXX and half the order was wrong. Citi would help even with the dispute service, and XXXX ended up locking my account, and Citi reversed the credit they gave me... once again leaving me to defend myself. 
XXXX ended up leaving me with the wrong package, and sending me the correct item. 
No longer on the ledger from Citi was an XXXX XXXX purchase. They sent me a destroyed white leather couch that the repair man said was caused by air bubbles in the hide. Then the furniture chain tried to replace it with another seconds leather couch. After months and months, and after Citi sided with the vendor, XXXX finally picked up the couch when i decided to rent my new home purchase. The closing date was XX/XX/XXXX, and i rented it by the XXXX of XXXX, XXXX, so that would be the time frame. and the couch was somewhere between XXXX and XXXX XXXX 
Citi is blatantly treating the US citizen as a product, not a card provider for the citizen, but a customer provider to the US and XXXX XXXX. 
This is wrong, please investigate it. 
When i brought this up with Citi on the day i opened the XXXX hotel dispute, i told them the best way to help was to provide a few dedicated representatives to help on the dispute. It seems they have no interest on this. I have emailed them about the intercontinental hotel since opening the dispute but haven't heard back. 
email involved is From : XXXX XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX ' XXXX Subject : XXXX Thank You, XXXX Last contact is XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation