Consumer complaint received 2022-06-10
Company: Innovate Managed Holdings, LLC
State: VA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I refinanced two vehicles under one company XXXX Innovative Loan Servicing Company ) in XX/XX/XXXX. This company that I choose from online to help refinance my two vehicles ( XXXX XXXX XXXX, and my XXXX XXXX XXXX ). The company placed both vehicles under two separate accounts. XXXX XXXX XXXX : Account # XXXX * XXXX XXXX XXXX : Account # XXXX. Both vehicles were being paid as agreed. Then I decided to sell my XXXX XXXX back to the ( XXXX XXXX Dealership ). 

The problem occurred with XXXXnnovative Loan Servicing Company was when it was time to reach them on the affairs of selling my vehicle. I came to see that their company was very horrible to deal with and they lacked the customer service/ services. I had to speak to several individuals including emailing them a couple of times in request for a payoff amount. Finally, after 4 days of trying to reach someone with their company to help me obtain a payoff amount as of XX/XX/XXXX. I was then able to conduct business with the dealership. The payoff amount {$38000.00}. The dealership offered to buy my vehicle for {$29000.00}. On XX/XX/XXXX I withdrew {$9000.00} and gave to the dealership the casher check of the amount withdraw. Giving the grand total : {>= $1,000,000} on XX/XX/XXXX. The dealership submitted that money over to Innovative Loan Servicing Company the same day. 

20 Days later : I discovered several inaccurate information on my credit report from Innovative Loan Servicing Company. I immediately wrote and contacted the company. The company said I owed {$130.00} more dollars which they claimed that the payoff was only good for XX/XX/XXXX. At the time I didn't think much of it, so I paid {$130.00} on XX/XX/XXXX after speaking with the companies representative. 

On XX/XX/XXXX, I begin to look over all my Finances for the last 6 month. I discovered that the company Innovative Loan Servicing Company is charging me another {$730.00}. This raised my awareness so I looked back at all my information and discovered that the payoff amount was good for 10 days, and I paid an additional {$130.00} which brought the total amount paid {$38000.00}. Now they requesting an additional {$730.00}. This is very alarming! Not only did they scam me for an extra {$130.00} they want more money after this vehicle was sold. This company has shown so many unethical practices and now including fraudulent activities. I have been trying to reach this company by phone, and email. No one is answering, nor responding. 

I'm really asking CFPB to looking into this company because there is some fraudulent activity going on. I am very upset that companies are allowed to harm people 's credit without sending out legal documents to reflect there information. Plus, scamming consumers for money. This company not only owe me in return {$130.00}, now they're scamming me to pay {$730.00}. As a litigation consumer I personally take fraudulent activities very seriously, and this company has shown me on numerous accounts that they're practicing illegal operation/ services.

Company response to consumer: Closed with explanation