Consumer complaint received 2021-08-24
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Getting a credit card
Sub-issue: Problem getting a working replacement card

Complaint:
I opened a credit card with Barclays Bank through XXXX on XX/XX/2021. On this date, there was a promotional offer, if approved for the credit card, which I was approved for and have attached confirmation of. This promotional offer was to receive {$150.00} statement credit if used within the first 30 days of OPENING the account ( XXXX ). 

On the date of XX/XX/XXXX when I was approved for the credit card, I was attempting to purchase flights tickets that I desperately needed to purchase on this date. After approval process, the website took me right back to XXXX and 'automatically ' entered the credit card numbers into the checkout tab without allowing any edit. I attempted to purchase and the website notated that the security pin was incorrect. I did not understand how the security code was incorrect when the website automatically entered the numbers for me and would not let me edit. I then called their customer service line for the representatives to tell me it must have been a glitch in the system and that they would expedite the card to me for no charge. They stated the transit time for an expedited card would be 2-3 business days. The following Wednesday, XX/XX/XXXX, the card still had not showed. I called in to their customer support line again to confirm if the card had been sent via expedite or if there was an issue that occurred. I was told the card was never actually expedited and that it was on ground service. The representative proceeded to tell me she would cancel the previously sent card and issue an immediate expedite replacement. 2 weeks later XXXX XX/XX/XXXX ), there was still no card that I received. I called in once more to their support phone line and was told they were unsure as to why the card was not received but confirmed it was sent via expedite and I should have received by this time. She confirmed she expedited another card to me. A few days later, XXXX XX/XX/XXXX ), I still never received the credit card. I called in again on this date for the representative to tell me the card was never even sent to my location. It was at this point I asked the representative to speak with a manager because I was so unhappy with the service and inconveniences for about a month. He placed me on hold and then hung up on me. I called back for another representative to do the same when asking for a manager. Then a couple days later, either the XXXX or XXXX, same date the promotional offer would expire, I tried calling the XXXX branch of this branch in hopes of receiving some assistance with the issue. They stated they had no visibility into the US team 's business and I would have to call them back. I tried to call the US team another time on this same day, and after explaining then requesting for a manager, was hung up on again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation