Consumer complaint received 2018-04-25
Company: Overton, Russell, Doerr and Donovan, LLP
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am writing you to dispute the above referenced collection account on my credit report.

The original creditor was XXXX XXXXXXXX XXXX XXXX XXXX ( a medical bill ).

I have always paid my bills, and notably before they were due, as the XXXX XXXX XXXX XXXX XXXX could notice by the bills and payments that they have received from me since XX/XX/XXXX.

I was through different insurances in the year of XX/XX/XXXX and I always gave my doctors office ( dr. ******* ****** ), any new insurance information I had.

I received a letter stating that my bill was going to collection although I never received any bills previously that encompassed the correct amount after being sent to the correct insurance companies, even though I called previously and requested those corrections to the reprocessing. ( see attachments ) I believe, sometime in late XX/XX/XXXXor early XX/XX/XXXX I called XXXX XXXX XXXX XXXX XXXX billing department and requested them to send the corrected bills. In turn their representative went through my insurances in the various dates of services and decided to run them through the correct insurance providers which I agreed to.

The XXXX representative on the phone told me that there was still going to be a balance of 100-something to pay. I requested that she sent me an updated statement so I could verify the payments and I would arrange to pay any outstanding balance. The XXXX XXXX XXXX XXXX XXXX Billing Department representative agreed to this on the phone. ( the proof being that the {$480.00} originally requested was dropped to a lower amount after the final notice ).

It is to my sadness to report that the despite the discussion and agreement an updated bill/ Statement never came. I was surprised that instead of a follow-up call or letter from The XXXX XXXX XXXX XXXX   Billing Department, I received a collection notice from Overton , Russell , Doerr and Donovan , LLP.

I have since paid the balance that was requested from Overton , Russell , Doerr and Donovan , LLP. ( see attachments ) On a side note, even though it is paid, ( see payment receipt ) Overton , Russell , Doerr and Donovan , LLP did not send the update to the credit agencies even after almost 60 days, and after review of the XXXX, I notice that it could possibly be a trend of theirs ).

Since this was an error on the part of the XXXX XXXX XXXX XXXX XXXX Billing Department, and since has created a negative impact on my credit score by negligence on the part of XXXX XXXX XXXX XXXX XXXX Billing Department, reiterating that fact that the original creditor and I had an agreement, ( or contract if you will ), whereas I was supposed to receive an updated bill/statement and I would review and pay any outstanding amount owed, I formally request the immediate removal of the collection account from my credit reports.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation