Consumer complaint received 2019-04-11
Company: Navient Solutions, LLC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My first interaction with my loan servicer was a phone call in regards to a drop in my credit score due to a missed payment ( which was my very first payment ). I was in school less than half time as I was unaware my repayment period had begun. I had no knowledge of the repayment period and was not contacted by Navient. My phone number has been the same for 12 years but I did not receive a phone call in regards to repayment. They did not have my current mailing address on file, which I had explained to the representative on the phone I had moved recently. I was told nothing could be done. Another issue I have experienced is the understanding of repayment. My loan servicer placed me on a repayment that was extremely high. I explained that the payments were too high for me to afford, as I now incur a very high-interest rate because of this discrepancy on my credit. 

I sent in a letter requesting this discrepancy be removed since I had no knowledge of repayment ( sent on XX/XX/XXXX ). My contact information had not been updated, phone number nor address. I had not received any contact back in the 30 days that they have received the letter nor their decision in the matter. 

I was told by the first representative that my loans would be in forbearance until XXXX so I could submit the application for income-driven repayment. I uploaded proof of income as well as Income-driven repayment application ( I completed on XX/XX/XXXX ). I called back a second time on XX/XX/XXXX to affirm my documents have been received. I then again was assured that my repayment period was in XXXX. I received email " snapshots of my monthly statement '' stating that my repayment was XX/XX/XXXX. On XX/XX/XXXX I see my credit has dropped XXXX points due to a remark " Payment deferment '' being removed from my credit report. I called Navient ( on XX/XX/XXXX ) to find out why forbearance has been removed from my account when I was told by two representatives XXXX would be repayment period would begin. The representative hung up after I claimed I was misinformed twice by two different representatives. I called back and was told that there was no evidence as to my repayment beginning in XXXX. I was told that the repayment period was actually in XXXX and that is all they could provide. I was never told/emailed any due date regarding XXXX. I proceeded to ask for the call recordings as I feel my loan servicer is being deceitful and unclear regarding due dates. 

I feel that I am being misled, misinformed, and taken advantage of by my loan servicer. I now incur very high-interest rates due to the missed payments from Navient. I wish to have clarity and transparency into the repayment period. 

I will attach the emails received from Navient stating my repayment due date was in XXXX. I will also attach evidence from my Navient account stating my due date is XX/XX/XXXX.

Company response to consumer: Closed with explanation