Consumer complaint received 2023-10-26
Company: SUNRISE CREDIT SERVICES, INC
State: NJ
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I moved from an area that XXXX XXXX. I physically took all the equipment ( modem, router, remotes, cable boxes, etc ) to a brick and mortar XXXX store in XXXX, NJ. I had everything in a plastic milk crate, was the XXXX or XXXX person on line when the store opened. Handed everything to the gentleman behind the counter and asked him to please close the account, he took everything out of the crate and said ok. I made sure there was no balance on the account before dropping everything off. After a couple months, I got an alert that there was a collection on my credit score. When I checked, I immediately called XXXX and told them this was a mistake and explained why. The woman on the phone said she would look into it. Shortly after I checked my credit report and the Collection was still there but with a lower balance. I called XXXX again and asked what was going on. The woman said it was lower because I returned the equipment so they gave me credit for that. I said, AGAIN, that the account was closed the day I returned the equipment. I told her this made no sense. Why would I return the hardware and not close the account. What good was the account to me if I had nothing to use to watch it with. She said there wasn't anything else she could do. I am so confident I am right, I can actually describe with the man was waring and what he looks like a year later! 
Thats when I opened up a dispute with : Account info Account name XXXX XXXX XXXX XXXX Account number XXXX Account type Collection Responsibility Individual Date opened XX/XX/XXXX Status Collection account. {$300.00} past due as of XX/XX/XXXX. 
Status updated XX/XX/XXXX Balance {$300.00} Balance updated XX/XX/XXXX Recent payment - Monthly payment - Original balance {$380.00} Highest balance - Terms 1 Months On record until XX/XX/XXXX THE RESULTS OF THAT WAS THIS : Report Number XXXX Date Generated XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX This item was deleted. 
******** So now after that collection company no longer is handling the case, they opened a new one under a different collection company : Report Number XXXX Date Generated XX/XX/XXXX ccount info Account name SUNRISE CREDIT SERVICES Account number XXXX Account type Collection Responsibility Individual Date opened XX/XX/XXXX Status Collection account. {$300.00} past due as of XX/XX/XXXX. 
Status updated XX/XX/XXXX Balance {$300.00} Balance updated XX/XX/XXXX Recent payment - Monthly payment - Original balance {$300.00} Highest balance - Terms - On record until XX/XX/XXXX Payment history XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Collection Payment history guide Collection as of XX/XX/XXXX This account is scheduled to continue on record until XX/XX/XXXX. 
************** It has already been taken off my credit and now XXXX is trying to bully me into paying a bill that is NOT mine! The account was closed before the new billing cycle started.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation