Consumer complaint received 2018-09-17
Company: Account Control Technology, Inc.
State: GA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
I have tried un-successfully to request a Hearing for Loan Garnishment with ACT, Account Control Technology due to hardship. I have attached the following documentation for review Letter and Loan Rehabilitation dated XX/XX/2018 appealing for hearing by phone which I never received, and I sent all documentation ( letter attached ) Letter from ACT on Federal Student loan letterhead denying my request dated XX/XX/2018 Letter, and Loan Rehabilitation to ACT dated XX/XX/2018 appealing again for a hearing in person, and I again submitted all documentation. 
Copies of Post office receipt showing the package was mailed to ACT and Federal Student Loan Department on XX/XX/2018 and received by ACT on XX/XX/18 Letter XX/XX/2018 to ACT explaining they did not give me credit for my Mortgage with XXXX in amount XXXX, and requesting another hearing in person due to the amount was not applied in their denial letter dated XX/XX/18 Copy of Garnishment payments been paid to Account Control Technology since XX/XX/18 totally payment in amount of {$6800.00} as of XX/XX/18 Email from XXXX Customer Service requesting complete Final Discharge of Debtors, I responded with complete papers and mailed to Bankruptcy unit in XXXX XXXX MN in XXXX, and completed Bankruptcy papers was included in appeal letter, requesting hearing, and Rehabilitation loan papers dated XX/XX/18 Account Control Technology is a predator collection agency charging high interest at a rate of 75 %, I have had a total of {$6800.00} garnishment payment deducted, with only {$160.00} credited toward the loan amount principle. Please see documentation attached showing {$4700.00} payment received by ACT crediting at a rate of 75 % toward interest. A letter I received from ACT dated XX/XX/18 indicating interest was supposed to be at 4.133.63 %, and the amount of {$160.00} toward the principle is not calculating interest at 4.133.63. These high interest payments are against the usury laws, and this practice of charging high interest rates and fees at absorbed amounts should not be allowed. 

I borrowed only approx. 21,000.00 from the Federal Student Loan Department, and I have received a letter dated XX/XX/18 stating I owe XXXX and XXXX dated XX/XX/18 stating I owe XXXX, XXXX. I have requested explanation for the over {$10000.00} different, and have received only federal codes from Account Control Technology that these fees are allowed to charge at this amount. I would like to have the actually meaning of all the federal codes, along with the rights to me as the borrowing the proper appeal process beside stating if I do not like it I can sue in Federal Court as mention in the letter dated XX/XX/2018 from Account Control Technology.

I have been threatened by ACT when requesting hardship hearing ( Rehabilitation Loan ), if I do not like their decision I can sue them in Federal Court which is a terrible way to treat a person, a consumer which is only trying to get help per Federal guidelines. I file a complain directly with Federal Student on XX/XX/2018 reference the threat, and I was not given full credit of all monthly payments. I was told by the Federal Student Loan department when speaking with a supervisor only to refile again ( please see letter dated XX/XX/18 ). If I was given full credit for all my monthly payments, and my mortgage was taken into consideration in the amount of {$1500.00}, this could have affected the outcome of ACT decision no tot grant my hardship request. I feel this was a deliberate done on ACT part in order to not grant the garnishment request. I was not granted the phone hearing requested in the first appeal on XX/XX/2018, and I was advised by supervisor at the Federal Student Loan number name XXXX to resubmit the request again. I sent another request on XX/XX/18, requesting a in person hearing along with all documentation, and as of today no respond from Account Control Technology. 

































































The garnishment has been a serve hardship to my family, and I am only requesting a lower payment amount. I have borrowed funds from family to help with my monthly payment due to the garnishment has left me in a financial hardship. Act Control Technology practice is inexcusable and should not be allowed, requesting the necessary hearing, Rehabilitation Loan, and following the procedure have left me to no avail with ACT. I supply documentation and they claim they are not there, calls go unanswered, and letters is returned from ACT is standard and they do not answer any question. I am appealing for help and any intervention you may provide in this matter. 

Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief