Consumer complaint received 2023-07-13
Company: TD BANK US HOLDING COMPANY
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Unexpected increase in interest rate

Complaint:
On Tuesday, XXXX XXXX XXXX  at approximately XXXX XXXX I was at the TD Bank located at XXXX XXXX XXXX XXXX, MA XXXX and had a conversation with a banker XXXX XXXX. 

During that conversation XXXX advised me of several credit card offers that I was invited to apply for. I explained that I had a freeze on my credit report in the freeze would first need to be removed. XXXX mentioned that the cash credit card what is 0 % interest for a period of XXXX months and an additional credit card offer double up card that offered XXXX months Im balance transfers at an interest rate. XXXX was asked and confirmed several times that the information provided was true and accurate and if it had any time limits pertaining to the same. I was told that there was not. And encouraged to apply. 

I went through the process immediately based off of the bankers advice, removed the credit freeze on my credit bureau, and proceeded with XXXX separate applications again, based off of the conversation from the XXXX. 

I was approved for both cards. And within a few weeks had both cards. 

I first took advantage of the 18 month 0 % APR on balance transfer on the first card and begin to use the second card for the 0 % APR on purchases.

Upon receiving my first statement for the double up card, everything appear to be in order. After receiving my first statement for the cash card is when the discrepancy of financial trickery occurred.

I noticed that nowhere on the statement showed 0 % amount of APR for a period of time. I immediately contacted TD bank credit card department explain to them what I was told with a promotion. Once I was told that I needed to reach out to that location directly and have them code the account for the 0 % APR XXXX month promotion On Thursday, XX/XX/2023 I spoke to an individual who identified himself as a manager, XXXX XXXX, at the XXXX branch. I recapped the above with him. And XXXX advised he would get back to me before the end of the day, claiming a resolution. He also indicated the proper chain of complaint process regarding a cXXXX XXXX If a resolution does not get rectified later that day, XXXX left a voicemail to follow up. 

On Wednesday, XX/XX/2023 XXXX made contact again, and advised he spoke with an area rep. He refused to provide any information for that rep and advised the solution that they can offer is to provide XXXX month of free interest. And concluded the matter was closed when questioned about an additional review from the chairman center. I was advised that thats as far as the matter would go. I called back in and requested that this be escalated, or I will be filing necessary complaints and be possibly seeking legal action under Massachusetts law 93A and regulations theyre under. I was wished luck because I filled out the credit application myself from my phone. I can asked for this to be escalated, and I was told that I can not be done. I again asked for the local rep who made the determination and advised that they could not give that information to me. 

I have left messages numerous times for a return phone call back from the chairman center and receive nothing other than a narcissistic playground unresponsive voicemails and no one to return calls. At the branch level was gaslighting, bad information and misguided truth about the proper way to have a XXXX complaint escalated. Base from TD banks own website. 

Here the mask is off, TD Bank can be deceptive to its consumers and do whatever they want with no fear of accountability. Similar to the {$1.00} XXXX Ponzi scheme settlement just in XXXX of this year. In addition to a recent {$70.00} XXXX dollar in an overdraft settlement suit.

Company response to consumer: Closed with explanation