BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-08-24
Company: Credit Karma, LLC
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
On XX/XX/2023, applied for personal loan on credit karma that said I had an excellent chance of approval and then I was denied the loan. Now I have a hard inquiry on my credit report from this. It's fine I wasn't approved but I never would have applied for it if it didn't say I had an excellent chance of approval. I want the inquiry removed from credit report. Credit karma did nothing to help except transferring me from person to person for 10 minutes before I said enough.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-01-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
Bank of America believe I owe them a fee and I dont. So does XXXX and XXXX XXXX as well as XXXX   XXXX.

Have my money give back to me as well as the debt wiped clean. I dont want to be associated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-18
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I asked XXXX XXXX and XXXX to delete the fraudulent inquires on my credit report but it has not been done. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Collection : XXXX XXXX XXXX reported XXXX XXXX XXXX XXXX amount : {$610.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-24
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing to seek your assistance regarding a concerning matter involving Capital One 's apparent disregard for consumer protection regulations and my rights as outlined under U.S Codes : 15 U.S. Code 6801 and 15 U.S. Code 6802. These codes address the Privacy of Consumer Financial Information and the Protection of Nonpublic Personal Information. 

I, XXXX XXXX, exercised my legal rights by submitting two simple requests to Capital One : one for validation and another to exercise my right to opt-out of their use of my personal information. Regrettably, I have received no response from Capital One acknowledging these requests. This lack of acknowledgment and compliance makes me question their respect for both the regulator 's authority and federal laws designed to safeguard consumers. 

Due to their lack of response and apparent non-compliance, I am left with no choice but to consider legal action to protect my rights. My credit and personal information are important to me, and I am willing to take necessary steps to ensure their security and proper handling. 

I kindly request your intervention in this matter. Specifically, I would appreciate your assistance in prompting Capital One to officially remove my personal information from their system and to provide a timely response to your esteemed bureau indicating their compliance with this request. 

Your prompt attention and involvement in this situation would be greatly appreciated. Thank you for your dedication to consumer protection, and I look forward to your support in resolving this matter.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-24
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
I'm filing a complaint against PHH Mortgage, the parent company being OCWEN as I understand. I received a letter from PHH dated XX/XX/XXXX as I do annually from PHH for my condo office to submit the Master Insurance Flood policy for our building for which the condo office always send promptly. They actually sent it twice as they initially said they didn't receive the insurance policy. The last submission by the condo office was sent XX/XX/XXXX. Our condo office complied with the statewide increase in Flood Insurance by giving us a Special Assessment over a year ago for each unit owner to pay thousands of dollars extra for the new statewide increase for Flood Insurance for which I paid. Last year it was fine when PHH received the new Master Flood insurance policy from our Condo office. There has been no other increase in flood insurance for this building as the office would notify us. Now all of a sudden, this year PHH wants to Force Place Insurance on me and other customers. The PHH letter on XX/XX/XXXX states the deficient Coverage Amount is XXXX. This makes no sense that our condo building would not be compliant and it needs to be investigated. Besides, I live on the " XXXX floor '' of my condo building and have never had a flood. This issue has come out before with insurance and mortgage companies trying to do these unprofessional things with customers in condo 's filing complaints as I read, especially for owners on floors higher than the XXXX floor it was over turned and these companies were not allowed to these unethical things. Someone needs to notify PHH of this. I contacted the FEMA Insurance office today XX/XX/XXXX and explained the situation. They felt PHH was " over stepping their bounds '' with asking for money for more Insurance coverage from me when my condo office for the 2nd year has submitted proof of increased full Flood coverage regulated by the state of FL and PHH has this Master Flood policy on file. FEMA Insurance dept., asked me to immediately contact FFIEC and have this examination council to check into PHH mortgage practices. I told the FEMA office I would do this as well as contact your office to file a complaint. As you know from experience going back before XXXX, these Mortgage companies and Insurance companies have both conducted some shady operations with their customers and this one defiantly doesn't seem to be legitimate to me. I am hopeful you will send a letter to PHH or direct me on how to handle this with your support to show the filing of this complaint. Please let me know in the best way possible what to do with PHH Mortgage. I look forward to your reply. Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-08
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
Yes, CFPB I am filing this complaint for myself. I know that you all are good at trying to use a stall tactic thinking a consumer has had a third-party company help them with their complaint. But Naw I know my rights and have read about the laws sorry that I have common sense to help myself with such matter. On XX/XX/2022, I submitted a letter to Equifax and proof of the inaccuracies on my credit report and have yet to hear anything from them. I have seen on the credit monitoring service that I used that all they did was change one month of a late payment to another. I want them to provide me proof of who they verified this account with and what method was used. I have made Equifax aware on numerous occasions that I do not consent to their e-Oscar or any other type of automated methods for investigations. Today is XXXX XXXX and nothing. Equifax has violated my rights as a consumer to verify my account with honesty and they have failed to do so. This account has several violations and inaccuracies, and the proof is going to be added with this complaint for deletions due to FDCPA XXXXion 807 Violation Misleading False Reporting and also not being in compliance with METRO 2. I need this account to be deleted immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-14
Company: ACS Education Services
State: NJ
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
We had loans originated through XXXX ( XXXX  XXXX XXXX XXXX ) in XXXX & XXXX. They were transferred to ACS Education Services, and were subsequently transferred to XXXX XXXX XXXX. During the transition period, we were making payments to ACS. ACS stopped answering the phone, and their website no longer works ( which is not much of a change when they were in business ). Our loans are now serviced by XXXX, and from XXXX to ACS to XXXX we have been making regular monthly payments on the same loan through multiple servicers, and at one point had to make payments to both XXXX and ACS, ACS was supposed to send a refund, they did very late, and we have recently found the checks they sent us. They don't answer the phone, the website tells us to speak to our current servicer ( not their issue ), the bank won't take the checks for deposit, and letters written to their address ( XXXX XXXX XXXXXXXX, XXXX, NY XXXX ) are not responded to. I would like the checks reissued, and I would like a final statement of payments, credits for interest and principal, and a starting and final balance for the times they were servicing our account.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-17
Company: National Credit Adjusters, LLC
State: MS
Product: Debt collection
Sub-product: Payday loan debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
There is a collection that is re-aging on my credit report in the amount of {$500.00}. I knew nothing of this until it surfaced on my report. The original creditor is XXXX XXXX, but since then I assume it was sold to NCA. I've tried calling, leaving messages, disputing etc. No action.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-17
Company: MOHELA
State: GA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
After logging onto MOHELAs app today XX/XX/2023, I was requested to fill out an IDR application. Yesterday, XX/XX/2023 I had filled out an IDR application with the Federal Student Loan website. 

In attempting to fill out this paperwork, MOHELA requested the adjusted gross income of myself and my spouse SEPARATELY. However, as I chose on the form, I file my taxes married jointly with my spouse. This means, as should be obvious from a very common federal form, I only receive a single adjusted gross income for my spouse and myself. There is no way to provide this information, there is no explanation for how it is supposed to be filled out on MOHELAs website. 

When I called MOHELA customer service, it took XXXX minutes of menus to get to a live human being. When I spoke to this customer service representative they suggested that I fraudulently represent that my adjusted gross income and my spouses was the SAME, i.e. that our joint adjusted gross income was jointly double what it actually was. Upon pointing out that this would be inaccurate, I was put on hold for another 20 minutes only to have my call dropped without a call back or explanation of what I am supposed to do. 

After this I tried to send a electronic message to the company. Instead of accepting and sending the message, MOHELAs website erased the message and signed me out. I do not have the time in the day to deal with their incompetence on this level. MOHELA needs to make a site that works and customer service that meets the bare minimum level of competence.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2021-04-06
Company: PORTFOLIO RECOVERY ASSOCIATES INC
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
PORTFOLIO RC is claiming that I owe them {$1100.00} but I didn't recognize this debt. Please Remove this inaccurate collection from my report.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-17
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I disputed this account on XX/XX/XXXX the account has late payment on a collection account. The account date last active has been illegally reaged to XXXX even though the initial charge off was in XXXX. The account has been paid and was agreed to be removed by the creditor. I disputed this account and the creditor responded and said this account meets FCRA requirements even though theres multiple violations

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-24
Company: CITIBANK, N.A.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I have an Interest Checking account from Citibank since XXXX. 
I also have a CD account with Citibank. 
The only transactions I have is a deposit when i opened the account and interest paid by Citi themselves. 
However I received an email on XXXX XX/XX/XXXX that my account is closed due to suspicious activities and my account and savings are now blocked from me accessing. 

I went to the branch and made many calls and the branch manager confirmed there were no other transaction over the month of XXXX. 
No one at Citi was ablet o explain any details but keeps saying i should receive a letter ( which I have not ) My savings of $ XXXX that are from my single salary is now being denied access. 
I am also unable to keep track if my money is being stolen or mis-used/ hacked due to Citi block me access to my own account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-01-30
Company: Santander Consumer USA Holdings Inc.
State: SC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
On XX/XX/2018 my vehicle was involved in a fire from another vehicle which resulted in a total loss. When I called Santander to file the claim and inform them I eventually was told that yes I do have a gap insurance policy and that I was charged for that over the term of my loan. The phone call that confirmed that was on XX/XX/2018. I did everything I could to reach out to both the original car dealership " XXXX XXXX  XXXX XXXX '' located at XXXX XXXX XXXX, XXXX MD XXXX. The sales person was XXXX XXXX and was very dishonest at the time of the car purchase. The company went out of business and also the GAP Insurance company turned out to be fraud. At the time of purchase I was required to buy GAP to insure the loan by Santander. Now Santander is calling my personal phone, as well as, all of my family members to receive the balance of the loan even though I paid Santander over the course of the loan for GAP insurance coverage. They are harassing me and my family, and they will not accept blame or settlement for the balance even though I believe that is unfair. In addition they have dealt extreme financial stress to me because they are reporting the loss to the credit bureaus and causing additional financial stress on me, my wife and children. I've even spent hours on the phone trying to get someone at Santander to understand, and they continue to call and harrass me daily for the balance.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-03-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have contacted the XXXX as of XX/XX/2022 about this issue of them having the wrong person in this bill. I have filed the FTC report for identity theft and have not gotten a response from them on this. I have made MULTIPLE calls to them in which they have given me contact emails and numbers that DON'T work!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-01-30
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Problem getting your free annual credit report

Complaint:
On XX/XX/19, I ordered our free annual credit reports from all credit reporting agencies. We received our XXXX  reports within 7 days, XXXX   followed 2 days later. We have not received our Equifax reports. We did not receive Our Equifax reports last year but decided not to make it an issue. Contacting Equifax without a report # is impossible. Tried to re-order but denied because we already ordered them. 

We want our free reports.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-24
Company: DISCOVER BANK
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This discover credit card was opened with out my knowledge. 
I didn't utilize the credit for any personal purchases. 

Please investigate

Company response to consumer: Closed with explanation
Consumer complaint received 2021-04-06
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This complaint is about the 3 bureaus that have been disregarding my disputes for several months now. They have been denying and rejecting my complaint as well as believing that I am not the one sending disputes. They just find every little way to avoid the claims I have about this inaccurate and unverified information that they keep posting in my report. I reach out to you in hopes that they would finally decide to remove the inaccurate information from my credit report. Thank you and hope to hear from you soon!

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-22
Company: EQUIFAX, INC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
the following acoount s are being reported inaccurately XXXX XXXX XXXX XXXX XXXX account XXXX XX/XX/XXXX late account is on auto pay, XXXX XXXX incorrect balance - always pay to a XXXX balance. XXXX, equifax and XXXX are inaccurately report the accounts.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-06
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Per the investigation by CFPB, the lender indicated that there was no record of my account, so please delete XXXX XXXX from all three of my credit bureaus. My credit score plunged XXXX points due to this error. Please help me... .the previous complaint number is : XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-03-08
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
Yes, CFPB I am filing this complaint for myself. I know that you all are good at trying to use a stall tactic thinking a consumer has had a third-party company help them with their complaint. But Naw I know my rights and have read about the laws sorry that I have common sense to help myself with such matter. On XX/XX/2022, I submitted a letter to XXXX and proof of the inaccuracies on my credit report and have yet to hear anything from them. I have seen on the credit monitoring service that I used that all they did was change one month of a late payment to another. I want them to provide me proof of who they verified this account with and what method was used. I have made XXXX aware on numerous occasions that I do not consent to e-Oscar or any other type of automated methods. Today is XXXX XXXX and nothing. Sometimes they would e-mail something regarding their dispute or sometimes by mail I guess it's however they feel on whatever day. XXXX has violated my rights as a consumer to verify my account with honesty and they have failed to do so. This account has several violations and inaccuracies, and the proof is going to be added with this complaint for deletions due to FDCPA Section 807 Violation Misleading False Reporting and also not being in compliance with METRO 2. I need this account to be deleted immediately.

Company response to consumer: Closed with explanation