Consumer complaint received 2022-11-01
Company: Atlanticus Services Corporation
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
I OBTAINED THE aSPIRE CREDIT CARD AND HAVE AT ALL TIMES ACTED PURSUANT TO THE TERMS AND AGREEMENTS SET FORT I NTHE MASTER AGREEMENT GOVERNING THE CREDIT CARD ALL WHILE DOING SO I ATTEMTED TO USE MY CREDIT CARD TO RENT A VEHICLE FOR XXXX ALL OF WHICH WAS AVAILABLE IN MY ACCOUNT I WAS BEING DECLINED FOR NO REASON AFTER ATTEMPTING TO MAKE THE PURCHASE SEVERAL TIMES ONLINE. 

I CALLED ASPIRE CREDIT CARD CUSTOMER SERVICE AND THEY ASSURED ME THAT THE MONEY WAS AVAILABLE AND DID NOT KNOW Y THE CAR RENTAL TRANSACTION WAS BEING DECLINED.

THIS HAPPENED FOR OVER FOUR HOURS AND OVER 10 ATTEMPTS ALTHOUGH ASPIRE STATED THEY DID NOT KNOW ABOUT THE DECLINES AFTER INVESTIGATION IT TURNED OUT THAT AN ASPIRE EMPLOYEE WAS ILLEGALLY MONITORING MY ACCOUNT AND MANUALLY DENYING MY CAR RENTAL TRANSACTION WITHOUT CAUSE OR PROVOCATION ASPIRE EMPLOYEES LIED TO ME FOR FOUR OR MORE HOURS STATING THEY HAD NO IDEA ABOUT THE UNLAWFUL DECLINE.

I FOUND THAT ATTHE SAME TIME XXXX WAS STATING THAT THEY KNEW NOTHING ABOUT THE DENIALS ASPIRE EMPLOYEES WERE DELIBERATELY CAUSING MY CARD TO BE DECLINED WHEN CONFRONTED WITH THE TRUTH THEY ADMMITTED LYING AND TOLD ME THE CREDIT CARD COULD BE USED AND I NEEDED TO FIND ANOTHER COMPANY TO RENT MY CAR FROM I VEHEMATELY PROTESTED THSI ASPIRE WORKER TELLING ME I COULD NOT USE MY CREDIT CARD AND RENT FROM THE COMPANY THAT DID ACCEPT XXXX. 
I WAS HUNG UP ON AND INTENTIONALLY CAUSED TO BE EMOTINALLY DESTRESED AND MY PURCHASE WAS BEING DECLINED ON PURPASE WITH THE FUNDS AVAILABLE BY ASPIRE WORKERS AN AT THAT IS INCONSISTENT WITH THE TERMS AND CONDIDITONS THAT GOVERN THIS MASTER CARD I WAS TOLD POINT BLANK BY THE ASPIRE EMPLOYEE THAT HE PREFEREED I USE ANTHER CAR RENTAL COMPANY. 

THE CAR WAS FOR WORK AS A RESULT OF NOT BEING ABLE TO LEAGALLY RENT THE CAR I WAS CAUSED NOT TO BE ABLE TO WORK AND LOSS OVER {$1500.00} IN INCOME AT THE TIME OF THE RENTAL I HAD MORE THAN ENUF FUNDS TO COVER THE {$110.00} RENTAL CAR COST THE CAR RENTAL VIOLATED NO RULES OF REGULATION OF THE XXXX AGGREEMENT AND THE ASPIRE WORKER ILLEGALLY TOOK OVER MY CREDIT CARD AND ACTED AS IF IT WAS HIS OWN ATTEMPTING TO COERCE ME INTO USING ANOTHER CAR RENTAL COMPANY WHEN I DIDNT BLOCKING AND DECLINING MY TRANSACTION TO GET THE RENTAL CAR OF MY CHOICE THIS ACTION CAUSED ME NOT TO BE ABLE TO ATTEND EMPLOYME NT THAT REQUIRED THE VEHICLE IN WHICH I WAS LAWFULLY RENTING WITH MY CREDIT CARD FROM ASPIRE I ASKED TAHT THE WHOLE CONVERSTION AND CALLS BE RECORDED AND NOT DESTROYED BY ASPIRE I AM REQUESTING THAT ASPIRE CREDIT CARD WORKER ACTIONS OF DECLINING MY TRANSACTION AND ATTEMPTIN TO FORCE ME TO USE ANOTHER CAR RENTAL COMPANY BE FOUND IN VIOLATION OF THE MASTER CARD AGREEMENT THAT ASPIRE CREIDT CARD BE REQUIRED TO PAY ME ALL LOST INCOME LOST DURING THE TIME OF THE RENTAL WAS ATTEMPTED XXXX XXXX LAST 4 SSN LAST 4 CARD NUMBER XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation