Consumer complaint received 2021-12-24
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: CO
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/2021 at approximately XXXXXXXX XXXX I was at a scheduled appointment at XXXX XXXX XXXX in XXXX XXXX Colorado. Everything started off fairly normal and with excellent expectations as I had arrived to purchase a vehicle that day. I was greeted by XXXX XXXX who lead with excellent customer service and led me into the process of buying the vehicle we test drove. ( XXXX XXXX XXXX ) After initially viewing the vehicle I noticed that there were quite a few damages that were on the vehicle that was never discussed including a newly seen dent in the front left of the vehicle near the frame with contact to the battery pack of the car. Very concerned I ask about the damage and XXXX told me that he had no idea how it got there or when it was there but that he could take a look and have someone explain it to me. We then stepped inside the office to go over paper work and questions. XXXX started by asking how he can help. I explained what I was looking for in the vehicle, and with the current situation was for me to purchase this vehicle. Due to the fact that it was a used vehicle XXXX then told me that any adjustments to the price or any further knowledge of the vehicle will have to come from the used car manager which he then went to go and get. This supposed managers name is XXXX XXXX. At this point after seeing the car and the new damages and knowing the integrity of the car could be at stake do to where the damage is, I was hoping to get a full and clear understanding. The price listed, clearly is not the price that this car can be worth. ( It was listed for XXXX XXXX ) I was hopping XXXX XXXX could assist with these questions and help lead to a confident sale. Never in my life have I experienced such hate and XXXX  for absolutely no reason. XXXX walked into the office with such a disrespectful demeanor and putting one boot on the desk as he leaned back in XXXX chair. Showing absolute disrespect towards the sale and a business transaction that is occurring. XXXX sat quietly as XXXX continued to go on talking in a rude manner about how he knows everything about the car business. Cautiously I proceeded to ask him specific questions about the car and the damages to the car he placed a piece of paper in front of me and said that this was the quote that he had received for the repair work of all the damages to the car and that the car is currently listed as as is. After taking a look at the piece of paper and being familiar with the parts and labor and vehicle myself I quickly realized that the information on the paper regarding parts and labor were drastically inaccurate and completely untrue. This led me to understand that something is being hidden from me regarding the car and how this business transaction is being conducted. After questioning XXXX on these matters he abruptly and angrily walked out of the office leaving XXXX in the office apologizing for XXXX  actions. As I explain to XXXX, the only reason that I came into the dealership was to have a face-to-face transaction and feel comfortable with the vehicle instead of making purchases online he quickly understood. As the conversation with XXXX was nearing its end XXXX comes from somewhere in the building very upset and stands in the doorway to block myself from leaving creating a hostile and unsafe environment for myself and for my wife that was with me. As he approached me and stood in the doorway I asked him to move out of the way so that I could leave. He stood there for a couple more seconds to intimidate me and then started calling me different names such as XXXX and other XXXX slurs underneath his breath as he continued to cuss at me and tell me to leave in a angry and upset manner. I am a XXXXXXXX XXXX and I never thought that coming to purchase a vehicle and being excited for the experience that is quickly fleeting would turn into such a hateful and XXXX moment that my wife had to witness as she cried and felt fear on her way out. XXXX XXXX, is the exact reason why people are not wanting to come in to dealerships and see car salesman face-to-face because of the blatant disrespect and miss treatment do to XXXX  or anything else, as well as false information that is given in such a hateful manner. After I asked XXXX questions regarding the invoice he gave me showing that a shop took a look at the car and inspected it. I asked has the shop ever worked on XXXX before?. XXXX replied no. He wasnt sure leading me to believe that everything he was telling me and showing us was completely false. After I asked XXXX, how could the shop know how to fix it if theyre not certified to or know how to? He then tried to take the piece of paper from me and asked me to leave. This blatant XXXX and disrespect towards people is completely unacceptable and I know that XXXX XXXX XXXX is a quality business that wants quality people for their luxury vehicles. No one should ever feel disrespect, hatred or fear as they walk into a dealership to purchase a vehicle.

Company response to consumer: Closed with explanation