Consumer complaint received 2023-09-22
Company: Sentry Recovery and Collections, Inc.
State: NV
Product: Debt collection
Sub-product: Rental debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I was living at XXXX XXXX XXXX from Thursday, XXXX to Sunday, XXXX. During my time here I was served a few eviction notices because I was unable to make my weekly payments. However due to the The CARES Housing Assistance Program ( CHAP ) I was able to receive assistance. I was served my first eviction notice Saturday, XXXX, by my property manager XXXX XXXX . However my application was approved Wednesday, XXXX for the amount of {$1200.00}. In which the payment was sent to XXXX XXXX XXXX, and provided a coverage period up until Sunday, XXXX. I will provide emails from XXXX XXXX XXXX whom was my caseworker for my first CHAPS application, verifying this information. Now my application was approved XX/XX/XXXX, and I was provided coverage up until XX/XX/XXXX. However a worker by the name of XXXX XXXX, whom I had filed a HUD 903 online housing discrimination complaint on due to her making manual edits to my Ledger so she could pocket extra funds, additionally she was placing fake XXXX DAY NOTICE OF UNLAWFUL DETAINER and XXXX DAY NO CAUSE NOTICE TO QUIT on my door. Mind you my application was approved XXXX, providing coverage up until XXXX. I wonder why a XXXX DAY NOTICE OF UNLAWFUL DETAINER was placed on my door on XXXX, with a surcharge of {$90.00} for both fillings. However the documents were never filed with the courts, so Im not sure why Im paying fees for documents that were not even filed. Not to mention my second CHAPS application was not completed because no eviction notice was filed, they were denied with the courts so I had to withdraw my application and start another. Also According to the receipts Im not sure why my CHAPS funds were not used for the appropriate amount as I was being charged late fees and served a third eviction notice in XXXX when I was covered up until the XXXX, and my account had something that was called advance payment that was being used for document fillings that were not even filed with the courts when they were to be used for my suite charge. I was served an eviction notice Thursday, XXXX, however she was the best and knew my current situation, business revenue was at its worst and I was working at XXXX  XXXX XXXX XXXX on the XXXX XXXX XXXX . Living paycheck to paycheck getting paid every XXXX weeks was not helping. But XXXX XXXX agreed to charge {$10.00} weekly late fee vs lying about filling a document and charging me {$45.00}. As Ive stated before my Tenants answer was denied due to false documents but eventually I lost my job in XXXX, XXXX  XXXX. I had money saved up and that lasted until XXXX XXXX  XXXX. A week before I knew I would run out of funds I put in my application which dated Tuesday, XXXX. I was served an eviction notice Thursday, XXXX. Which is why my second application provided coverage from Saturday, XXXX until Sunday, XXXX, and wasnt approved until Friday, XXXX for the amount of {$4600.00}. In which the payment was sent to XXXX XXXX XXXX XXXX. I will also include emails from my second CHAPS caseworker XXXX XXXX whom gave direct orders for the usage of funding. Not only was I ridiculously charged for late fees which I included firsthand, however I was being charged Internet fees in which I never received the weekly passcode for the XXXX XXXX. From Saturday, XXXX to Tuesday, XXXX I had no internet connection in my unit. However I was being charged for XXXX  days. Nevertheless there was still an advance payment available on my account, in the availabile balance of {$42.00}. Alongside my {$75.00} deposit. Now I agreed to move out Sunday, XXXX and I did. Now there were certain days I could not enter the office due to XXXX XXXX not wanting to see me, and thats real rude and mean. I am a tenant and that is very uncomfortable. Especially when that person is living on property against company policy, right across the hall from me at that. With that being said XXXX XXXX moved to another location and was only in office select days out of the week. So I left the key in the unit, and relocated. Now there was my security deposit and the {$42.00} that was left in my account. I sent countless emails trying to retrieve my mail and money from the office but I was ignored. Due to XXXX XXXX not wanting to see me I couldnt show my face. Then without notice an amount of {$4600.00} appears on my credit report from Sentry Recovery and Collections and the balance keeps updating every month. Not once have they contacted me or sent a letter explaining what this debt is. That was the last amount charged to my account before the leftover {$42.00} advance payment balance not including my {$75.00} security deposit. I would like to file this complaint and include all documents in support since this charge meets FCRA requirements. I will then sue the FCRA, and will sue Sentry Recovery and Collections for willful violation of the Fair Credit Reporting Act ( FCRA ). In Nevada, victims of negligence are entitled to seek compensation for both direct financial losses and non-monetary damages, including pain and suffering and diminished quality of life. I will seek reimbursement of all the ridiculous charges brought to my account, I will then sue whats stated as the original creditor going by multiple names : XXXX XXXX XXXX XXXX XXXX XXXX XXXX according to the credit bureaus and the XXXX time we did have an actual court document they were titled XXXX XXXX XXXX AKA the landlord and I am able to request up to twice the amount of the security deposit. Not including the current balance of {$42.00} that was leftover in my account. I will be suing the company and XXXX XXXX for emotional distress due to its behavior being utterly intolerable in a civilized community. Their actions did indeed violate the " generally accepted standards of decency and morality, one time even putting their palm a few millimeters from my face, stating dont talk to me little boy. I was uneasy about going to the office anyway because she would slam glass doers that were already unbalanced on the hinge, and living in XXXX XXXX the winds get pretty strong. As hard as she would slam the door and walk out the office as I would enter Im sure it was only a matter of time before they would burst. Im not sure when the building was built but upon her slamming the door things would fall off the desk as well almost hitting me. I had tried contacting cooperate since I was uneasy about living on property as she lives there as well. I had asked about being relocated to another location but they had not gotten back to me. I made countless complaints and left multiple comments as well, it was very uncomfortable living somewhere where the Property Manager is redundant to protocol as Im sure you cant live at the property you work at, it was very aggressive getting physical at times, and presumably homophobic by making sly comments calling me little boy like always trying to make me realize Im a man. Im fully aware I am a male, I dont need something reminding me about it every time they see me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation