Consumer complaint received 2021-10-20
Company: FinCo Services Inc DBA Current
State: WA
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
Late last year in XXXX around XXXX I got hipped to current mobile banking and just wanted to try it out well I switched my unemployment direct deposit info over to this new current card I got in the mail because it just seemed like a great idea get paid early etc well I noticed a few red flags like my card not allowing me to make payments on somethings a new card being ordered for me that I didn't order etc so I reached out to the company and they just completely ignored me said my account was fine was not true because in XXXX of XXXX after waiting a long 3halfs months for my back pay in unemployment my XXXX was stolen right out of my account right in front of my eyes as I was on my way to my mailbox in another city from where my house was at the time and I just remember sitting in the back of the XXXX feeling so helpless and really sad thinking OMG IM BEHIND ON MY RENT THAT WAS LITERALLY THE ONLY THOUGHT IN MY HEAD LIKE OMG WHAT AM I GOING TO DO IM RENTING A ROOM SO MY LANDLORD COULD CARE LESS ABOUT A NO EVICTION ORDER IF I DONT BRING THIS MONEY BACK IM DONE FOR so I try to get ahold of current at the customer service # provided on the back of the card and nothing you have to leave a message and someone will call you back in 24 hours not true and the only other way to reach them is in the app 24/7 and by email I was just devastated so I returned home only to kicked out into my car that I missed payments on for a few after that to and almost lost my car to just a total loss for me I emailed and received a few emails only for them to tell me it was my fault and there was nothing to be done about it another mind blowing thing on top of all this not only has all this happened but now I have to order another unemployment card that took 14days to arrive in the mail and no one ever called me back from current either im still waiting on that call so time went on and on XX/XX/XXXX I was just scrolling through my emails and I came across a email from current support on XX/XX/XXXX saying that they went back over my claim and found fault on there end so there were giving me my XXXX back it was credited back to my account but I'm like what no call no other way to inform me that my XXXX was just sitting in the same account it was previously stolen out of just waing for someone to grab it XX/XX/XXXX is when I accidentally came across the email I rarely check my email by the way with all the other social media these days there really no need to. thank god I did though so I got on it right away and emailed current and after 5 long days of going rounds with them I got them to agree to send me a check well the check literally took 23 days to get to me I received it XX/XX/XXXX and since it was night time when I received the check I tried to Mobile deposit it my bank rejected the check not once but 3 times and because I wrote Mobile deposit on the back of the check no where would cash it for me not to mention the check is drawn off of XXXX XXXX XXXX witch doesn't even exist where I live so I have continually tried to get current to cut and send me another check no one would respond at current and then when I sent and email referring to me about to find legal help for the check I got and email saying that there is no problem with the checks they send to people and I should go to every bank in my city because current is not responsible for the security measures that the banks in my city take and that now it's no more responding from current it's like they don't even exist and also one more thing I almost got a money tree way over somewhere because believe me I tried them all almost got it cashed but when you call to verify the check what do you get a voice mail that says thanks for calling current PLEASE LEAVE US A MESSAGE AND WE WILL RETURN YOUR CALL IN 24 HOURS OR CHAT WITH US IN THE APP 24/7 and that's it and the name on the bill.com check that they sent me it doesn't even say current it says FIN CO SERVICES. witch is another name for current I even ask bill .com for help they say current has to void and reissue the payment for another check to be cut I really need help with this please I have no hope I have lost everything because of this and I am currently still homeless in my vehicle trying to pick up the pieces something so small to others ment such a great deal to me and I kinda had hope again when they said I was going to get it back but all of this has made me relive it being stolen from me I hope your company can help me thanks.

Company response to consumer: Closed with explanation