Consumer complaint received 2021-02-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
On XX/XX/XXXX, I have the EDD transfer over the amount of {$990.00}. However, I went to the local bank in XXXX XXXX and withdraw, it only has {$90.00}. I called the EDD the same day and was verified that I have a {$990.00} transfer in the card on XX/XX/XXXX. I check my bank of America account and was shocked to learn that someone has withdrawn my XXXX  out of the EDD right after the moment my money went in and it was in XXXX, CA. I called the BofA reported and was told to wait and they will call back next week, which is XXXX XXXX XXXX. However, THEY NEVER CALL BACK! Instead, they send me a letter stating my CLAIM WERE CLOSED! On the other hand, I received the new card and tried to activate it just to found out that my account was FREEZE! Seriously BOFA?! You knew it was a fraud that's why you freeze the account and then you claimed that my claims were fake without any proof?! Why the heck you freeze my account if you think that it was fake?! BOFA knew from the beginning it was a fraud. They failed to protect my information that allows the hacker to stole the money. You said you will call back for more information but you didn't because you knew, it was a fraud but you just don't want to give my money back. YOU STOLE MY MONEY! I DON'T CARE WHATEVER IT IS, YOU STOLE THE MONEY! Do you want proof? Easy, check the history transaction, the area I lived is in XXXX XXXX, WHY THE XXXX I WITHDRAW IN XXXX? Want another proof? PULL THE SECURITY CAMERA DOWN AND LOOOK! Don't ever tell me you can't. A BIG BANK AND HAS NO SECURITY CAMERA? YOU invited the fraud in yourself, don't blame others. Want another reason? PLENTY OF AMERICANS REPORT the SAME ISSUE, and yet you IGNORE AND STOLE THEIR MONEY! IT IS HILLARIOUS THAT I REQUEST TO SPEAK TO MANAGER AND SUPERVISOR AND NO LEADER DARE TO SPEAK WITH THEIR CUSTOMER! Try to run away? The whole management and leadership in BOFA are XXXX! THEY CLEARLY KNOW THEY HAVE ISSUE BUT YET THEY IGNORE! ANOTHER THING, MY MOM ACCOUNT ALSO GOT HACK, WE REPORT IT THE FEW WEEK BEFORE MY ACCOUNT GOT HACKED. LIKE seriously?! You clearly have a problem. IF YOU INSISTED THAT MY CLAIM WERE FAKE, THEN PROVIDE PROOF!!!!! WHERE IS THE PICTURE THAT I WITHDRAW AT THE BANK! GIVE ME THE PROOF! IF you try to give a random reason, well I will go directly to XXXX XXXX BRANCH and ask how did they leak my information because I withdraw the money over there all the time, if my information were a leak, it was the place leaking my information. And if you try to say that it might get heck when I used my card somewhere else!!! Then let me tell you, forget the reason because I USED XXXX XXXX. I ONLY WITHDRAW THE MONEY AND DEPOSIT IT IN MY XXXX XXXX! XXXX was way better than you!!!! That's why my entire family moved from BOFA  to XXXX! And let me be clear with you, don't ever think you going to get away with my {$900.00}, I already said on the phone with the representative, I was not let you go easily because this is the SECOND TIME. Tell your management team don't hide and come out and speak to the customer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation