Consumer complaint received 2019-08-03
Company: CITIBANK, N.A.
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
Hello, On XX/XX/XXXX, I opened a citibank checking account using the promotion code : XXXX The terms are : Open a new Checking account and Citi Savings account in Citi Bank Account Package by XX/XX/2018. Within 30 days of the opening of the new eligible checking account, any owner of either eligible account must make a deposit of {$15000.00} or more in New-to-Citibank Funds into the new eligible checking account and/or the new eligible savings account. The remaining balance requirement may be deposited into either the eligible Checking Account or eligible Citi Savings Account. A minimum balance of {$15000.00} must be maintained for 60 consecutive calendar days following the date when the {$15000.00} deposit was made ( minimum balance ). 
On XX/XX/XXXX ( the 30th day ), I decided I would drive to the nearest branch and deposit the remaining funds to the nearest branch in XXXX, CT. Before making such a long drive, I decided to call to make sure that the deposit would still count towards the promotion. I called at XXXX XXXX and was told that the deposit would still meet the requirements if I made the deposit that day. Therefore, I decided that it a {$400.00} promotion was worth 3 hours of driving and roughly {$25.00} in gas. I made the drive and at XXXX XXXX deposited {$8000.00} in cash to the teller at XXXX XXXX. This brought our balance to {$15000.00}, over the required {$15000.00} deposit within the required timeframe of the promotion.. 

However, now I am being told that I did not meet the deposit within the required timeframe because the deposit was made on a Saturday and Saturday deposits are not counted till the following business day and that therefore I will not be receiving the bonus. This is frustrating, because I was assured on the phone, the day I made the deposit, that it would meet the requirements. No where on the original promotion did it say that weekend deposits do not count till the following business day. 

I have escalated my case twice via the phone with citibank representatives. On XX/XX/XXXX I received an electronic communication saying that I do not meet the requirements because I did not meet the deposit in the required time frame. On XX/XX/XXXX I tried to appeal the decision again, by mailing a letter and a copy of my phone bill indicating that I had spoke to a citibank representative prior to making the deposit. I received no response to this letter, and when I called to check on it in early XX/XX/XXXX no one seemed to have seen the letter. I was given a fax number instead. So on XX/XX/XXXX I faxed the same letter and phone bill showing that I made a call that day prior to the fax and indicating in my letter that I made the deposit on the 30th day even though they did not count the deposit till the following Monday. I called on XX/XX/XXXX and it was as if this letter was never received. 

I appreciate your assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief