Consumer complaint received 2019-09-13
Company: Mr. Cooper Group Inc.
State: WY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I submitted a complaint on XX/XX/XXXX. The company was very quick to reply and create a Resolution Letter. However, the complaint is STILL NOT resolved. The complaint is regarding Nationstar/DBA Mr. Cooper and previous OWNERS of my mortgage who have not sent Welcome and Good-bye letters when my mortgage changed OWNERSHIP. My loan originated on XX/XX/XXXX, with XXXX  XXXX XXXX. According to the Pooling and Servicing Agreement, the loan was ASSIGNED to a XXXX XXXX Trust on XX/XX/XXXX. I did not receive a letter of notification by either XXXX  XXXX XXXX or XXXX XXXX. ( OWNERS ) According to a recorded ASSIGNMENT of Mortgage which took place on XX/XX/XXXX, the mortgage transferred OWNERSHIP from XXXX  XXXX XXXX to the same XXXX XXXX Trust.  There appears to be a missing ASSIGNMENT of Mortgage which should have taken place between XX/XX/XXXX and XX/XX/XXXX. If there is no such ASSIGNMENT of Mortgage, XXXX   XXXX XXXX would not have had the legal standing to transfer OWNERSHIP back to the XXXX XXXX trust, since it was apparently already OWNED by XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. I did not receive letter notifications from either XXXX  XXXX XXXX or XXXX XXXX between the dates of XX/XX/XXXX and XX/XX/XXXX when these transfers of OWNERSHIP should have taken place. On XX/XX/XXXX, the mortgage was transferred from the XXXX XXXX XXXX to Nationstar Mortgage. Again, I received no letter notifications from either Nationstar or XXXX XXXX ( XXXX ) informing me of this transfer of OWNERSHIP. On XX/XX/XXXX, the mortgage was transferred from Nationstar Mortgage back to the same XXXX XXXX trust. Again, I received no letter notifications from either XXXX XXXX or Nationstar ( OWNERS ). 
Since XX/XX/XXXX, my mortgage has apparently changed OWNERSHIP 4 times and possibly 5 times. As specified in the Truth in Lending Act, the OWNERS of my mortgage were required by law to inform me in writing of these OWNERSHIP changes. Truth in Lending Act, 15 U.S.C. 1641 ( g ) Liability of ASSIGNEES states the following : ( g ) Notice of new CREDITOR ( 1 ) In general In addition to other disclosures required by this subchapter, not later than 30 days after the date on which a mortgage loan is sold or otherwise transferred or ASSIGNED to a third party, the CREDITOR that is the new OWNER or ASSIGNEE of the debt shall notify the borrower in writing of such transfer, including ( A ) the identity, address, telephone number of the new CREDITOR ; ( B ) the date of transfer ; ( C ) how to reach an agent or party having authority to act on behalf of the new CREDITOR ; ( D ) the location of the place where transfer of ownership of the debt is recorded ; and ( E ) any other relevant information regarding the new CREDITOR. ( 2 ) Definition : As used in this subsection, the term " mortgage loan '' means any consumer credit transaction that is secured by the principal dwelling of a consumer.

I have requested copies of these Welcome and Good-bye letters many times, but have never received them. Nationstar/Mr. Cooper still has not addressed my complaint. I have received Welcome and Good-bye letters from the SERVICERS but NOT the OWNERS of my mortgage. 

In the resolution letter, XXXX XXXX attempted to address this issue and provided copies of letters from SERVICERS. I requested copies of letters from the OWNERS of my MORTGAGE. 
Truth in Lending Act, 15 U.S.C. 1641 ( g ) Liability of ASSIGNEES states requirements for OWNERS, ASSIGNEES, AND CREDITORS of the mortgage. It is the Truth in Lending Act, not the Truth in Servicing Act. I hope that I have made it clear that I have NEVER received Welcome or Good-bye letters from the OWNERS of my mortgage. 
Thank you.

Company response to consumer: Closed with explanation