Consumer complaint received 2022-05-12
Company: TMX Finance LLC
State: AZ
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Can't contact lender or servicer

Complaint:
In reference to previous compliant XXXX I received the response from the Lender and lets just keep in mind the unprofessionalism from the XXXX XXXX XXXX XXXX XXXX As she stated being condescending that I enjoyed the benefits of the funds borrowed. How can she have attested to something she has no knowledge of. As everything stated is a lie how can she say what I enjoyed or, didn't enjoy because, the entire reason I took the loan was to prevent myself from losing my car because, it was not currently registered, which is one of the requirements of being able to take out a loan along with having some short of income in which, I did not have another reason the loan was taken out. The response states, I attested to receiving {$2600.00} monthly if that was correct, I would not have needed a loan. The question asked was if I received any form of income, I stated none at all that I was waiting on back pay from Unemployment a/nd if I was receiving unemployment the amount I would receive would be {$110.00} a week x XXXX = {$460.00} a month so where does {$2100.00} come from if I'm not employed and caring for a ill spouse with a XXXX XXXX and a XXXX all in which the employee XXXX XXXX was aware of. I never seen a contract and when constantly asked to be provide with one its accessible online obliviously not if I reach out for the assistance to retrieve it. I went prior to having my car taken to get assistance with paying the loan to prevent this from happening and XXXX was reluctant to provide that information as has everyone else I have spoken to. Nobody wants to acknowledge the wrong in this and the lies are ridiculous as XXXX XXXX attested to that my car was taken on the XXXX XXXX  XXXX and that's also incorrect my car was taken on XX/XX/XXXX It also doesn't address the fact I was told to come up with the full balance on XX/XX/XXXX by the district manager because I said I sure damaged was cause by the way my car was drugged out my yard. I filled no claims on damages because, I have not seen my car since XX/XX/XXXX Me making a statement vs filing a claim are two different things. I have not been provided any assistance but, ridiculed for taking the loan or, attesting to things that are not correct and going off the lies of the employee to save face of the company for the error in which my loan was handled. I have made several attempts to reach out to corporate the store where the loans was taken and nothing no help. The response to my compliant is to reach out to the store to speak with the district manager when he does not return my calls. I feel like this is purposely being done to prevent me from retrieving my car as it is retaliation for contacting corporate on all employees involved. I was told XX/XX/XXXX my car would be sold. I did not see this response until today because, i thought my car had been sold and it was hard already struggling to get my basic needs met and didn't want to be ridiculed anymore and to see this and it be complete lies is not right. Nobody contacted me or, sent a letter something so I was aware of what has and is going on with my car has not been made. Also today XX/XX/XXXX States on the login site for Titlemax that I do not have an activate account and have no access to a contract. I should still have access to my documents in which I don't.

Company response to consumer: Closed with explanation