Consumer complaint received 2018-12-05
Company: HW Holding, Inc
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Once again this company is trying to place false information on are credit reports. When we have emails and a letter from the property manager saying that we don't owe that amount also have letter from the courts letting us out are lease and dismissing the case. We also have witness from previous tenants saying they always had the same issues with the leaks that they are trying to charge us for which they tried to charge the previous tenants as well. I have work orders showing how I kept putting them in for the toilet leak which they never fixed and now they trying to charge. We have videos and pictures of how we left the apartment clean and neat. We also have statements from the city health inspector. And we will sue this collection agency for putting false information on are credit reports its against the law to place false information we have all the documents to back this up and they need to take it off asap or we will file a law suite and also go to the local news we moved because they never fixed anything and a stray bullet came through the window while my 9 month old grandson sat a few feet away we lived with a bullet hole in the wall and in the window for 5 months they never fixed and they would never fix the leaky toilet which I have over a dozen work orders that I placed. I also have a hand written letter and emails from the property manager and a recorded conversation with the corporate office which I informed her she was being recorded for my records and I was told that they agreed we didnt owe those charges. We have all this we left that apartment spotless we have the videos and the pictures showing it And a letter from the health inspector from the city and a neighbor who came over as a witness her and her son signed a witness statement saying the apartment was cleaned and in good condition and tenants before me saying they had the same issues with the leaks that they are now trying to charge us for after I placed dozens of work orders and they never fixed it. I have the letters from the courts as well. This collection agency will be sued because this is placing false information on someone's credit report which is not right at all. And we will fight this nail and tooth because we know its wrong please send your proof that we do not owe this amount when we asked the leasing office to come do a walk through exit so they can see the condition of the apartment upon exit they didnt have time to come we have that on email as well the property manger emailed me and said they were short of staff in the office that day and wouldn't be able to make it I made sure I communicated through emails. Which the clerk of the courts advised us to do we did just what the attorney office at the courts told us to do to have proof we have videos of the apartment with me saying the date and time out loud so it can be shown the condition that we were leaving the apartment it was spotless even have a receipt from the guy that cleaned the carpet that we paid and a picture of him cleaning it. We have prior tenants that will speak on how they had the same issue with the leaks and have work orders that they place as well and they were charged for the same thing the floor because of the leaks that they never fixed the inspector even wrote in his report that it was the complex fault of the leaks never fixing it we are surprised we didnt fall through the floor. This is not right and with all are proof we are sure we have a case and will sue and go to the news something needs to be done about these collection agency placing incorrect information on peoples credit reports without proof please send pictures from the complex of the condition they are saying it was left in because we have pictures and a full video of the apartment cleaned. And a letter from the courts saying the case was dismissed and we were let out of the lease and also a email from the manager saying she was letting us out the lease and her saying we dont owe that amount.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation