Consumer complaint received 2023-11-07
Company: Bread Financial Holdings, Inc.
State: IL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I would like to submit a complaint against : XXXX and Comenity Capital Bank ( which is part of Bread Financial ) to remove the additional interest they are trying to charge : {$490.00}, as I only agree to pay the remaining of the balance : {$840.00} ( {$1200.00} [ total purchase price ] - {$370.00} [ I already paid ] ). 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX I have purchased a computer from XXXX for {$1200.00} on credit/loan with XXXX XXXX XXXX ( simply to improve my credit score ). I have signed up for a {$150.00} fixed payment amount each month and got a confirmation over an email. With auto-pay setup - I assumed it will be paid on time and I honestly do not recall such outrageous " deal '' where if the loan is not paid in 1 year - all the interest from that year will be charged at once. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  This seems like intentional fraud where auto-pay system is either not working or they changed it to minimal payment amounts so that it would run over 1 year, so that I end up owning them all this interest, not to mention- they hide these outrageous conditions on the 3rd page of the statement, written with small blue hard to see letters. I do not recall such conditions when I was purchasing the computer. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Statement from Spring XXXX ( this is all I got and yes it shows minimum payment due, not the auto-pay amount I setup, so I was under assumption the auto-pay system would charge my account $ 150 monthly ) XXXX XXXX XXXX XXXX 
- Same XXXX XXXX downloaded this Fall, XXXX ( now it shows all the details, including the conditions on 3rd page, small blue letters ) : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I decline to pay all this interest ( {$490.00} ) as this is obviously made to trick people/rip them off. 
1 ) I have setup {$150.00} fixed monthly payment and got a confirmation, which they either changed without my consent or something was broken in their system and this is not my fault : XXXX XXXX XXXXXXXX 2 ) I do not recall such outrageous conditions, they never appear on the very first statement from XXXX XXXX XXXX XXXX After all, these conditions don't matter much as with the {$150.00} fixed payment I have setup initially - I would not be in this situation in the first place. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please assist. Such companies/banks should not exist and people who run them should be in jail.

Company response to consumer: Closed with monetary relief