Consumer complaint received 2023-07-17
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
ransactions : {$960.00} {$390.00} Merchant : XXXX Gymnastics Reason for dispute/chargeback : services not rendered Explanation : - [ ] I signed my XXXX XXXX XXXX daughter up for competition cheer at XXXX Gymnastics XX/XX/XXXX. XX/XX/XXXX we had a parent meeting at XXXX where the coaches went over what to expect the coming year. They stressed to us parents that it was mandatory for each kid to be there, even if they were sick. They kept telling us that the kids could not miss a practice or be late. Well I had her signed up already when they told us the practice times on XX/XX/XXXX. Practice time for my daughter was XXXX every Wednesday starting XX/XX/XXXX and lasts until XX/XX/2024. XXXX a single parent. I have no help. So, when I get off at XXXX, theres no way for me to make it to any practice on time, which my child would be punished for, for not being on time. I attempted one practice and was very uncomfortable, as well as my child. My daughter told me after that first practice that she didnt fit in with the other girls and wasnt comfortable. Thats when I knew it wasnt just me overthinking. My daughter was set up for failure. XXXX failed to mention having mandatory practices every week. Thats direct discrimination. I told them I was rendering to service. I politely asked for the XXXX back, since I am a single parent and work until 5, I couldnt have my daughter to practice on time each week, and we went to only one practice. We havent received the uniform, no matter practice uniforms, no Pom poms, nothing. The season just started. I paid a large amount because we were informed it would save us 10 %. But didnt know about the practice times yet. When I went to get a refund from XXXX, she said they dont do refunds. She said she would talk to XXXX XXXX because its up to her and see what she could do for me. So I was very hopeful. I called the next day and she said shed call me back and didnt. I didnt want to bother them but i need that money. So I even waited a week snd called back and XXXX then said XXXX XXXX decided not to give me any of the money back. I was in disbelief that a company would want to keep money when I rendered the service. My daughter never really started the team. So I made an appt to talk to XXXX in person. When my sister and I met her at XXXX, I never felt so uncomfortable and humiliated by a group of adults. They were all huddled around XXXX talking about the situation, which she had no business discussing a personal matter with all other employees. They were saying I wouldnt give her the money either Is that her ( pointing and laughing ) you dont owe her a dime dont do it I wanted to walk out but I knew that wouldnt solve anything. XXXX did slip up snd say well it was XXXX decision to not give me a refund. I just felt hopeless. How could a company keep money that doesnt belong to them. I felt defeated and humiliated when I walked out of there. She just smirked the whole time I was trying to explain to her that what she is doing isnt how to handle business. My daughter got nothing from them. I even asked for some of the money back. Im doing this because Im at a disadvantage and my daughter wont be a failure. They should have been more clear before having us new parents sign up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation