Consumer complaint received 2023-02-26
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
My checking and savings accounts through Huntington Bank were closed without my knowledge in the month of XX/XX/XXXX, I had a balance of {$800.00} in my checking. I received some odd-looking mail from Huntington Bank on XX/XX/XXXX, it appeared to be checks written out to me from a person I do not know and it appeared my name was forged on the back for mobile deposit. I called the XXXX number for Huntington on XX/XX/XXXX at XXXX and spoke with XXXX to ask him about the mail and he told me he could not answer any of my questions and there was nothing he could do I told him I didnt understand what these checks were about and he said I am sorry I can not help you, have a good day and hung up on me. I immediately called back on XX/XX/XXXX and spoke with XXXX at XXXX and he said what shows in your records, I can not talked to you, I can not give you any information, I can not give you anything, you have to go into a Branch and speak with someone and I told him I didnt understand what was going on, I didnt understand what the checks meant and he said maybe you shouldnt write bad checks I started to get upset and confused, and told him I have no idea what these checks are and then he said people get scammed all the time you have to be careful who you talk to and that was all he would give me. 



I went to Huntington Bank ( XXXX XXXX XXXX XXXX, XXXX, MI XXXX ) in person on XX/XX/XXXX at XXXX when they opened and sat down with the branch manager, XXXX XXXX XXXX He stated he was going to contact a colleague while I waited he was reviewing my account online while discussing it with a colleague and stated these checks are clearly not her signature, he was put on hold for about 10 min while we discussed the next steps, he stated I did not need to do a fraud report with them but that I could do a police report. He got off the phone with the colleague and told me he was the bearer of bad news he then said, your account is closed and you can no longer bank with us and we can only offer you {$400.00}. I told him this was wrong and not okay, I need to see my account and see what happened to my account, he showed me my account and I told him the last transaction I had with Huntington is when I deposited a {$750.00} dollar check from my employer on XX/XX/XXXX. He then said I transferred {$500.00} to XXXX on XX/XX/XXXX, and then said I made two {$200.00} dollar cash withdrawals XX/XX/XXXX, I told him this was not me, but I did get a text message from Huntington on XX/XX/XXXX asking about fraud on my account asking if I attempted to make a {$500.00} deposit on XXXX to XXXX, I responded No, and Huntington texted me back and stated their fraud department would call me, and they called and I spoke to them that day. I showed XXXX the text messages and he stated oh this is not good, everything is starting to make sense, he researched some of the transactions on XX/XX/XXXX, and asked me if I knew the person that cashed the check that took cash out of my account on XX/XX/XXXX and I told him no, he stated he would contact me by the end of the day and not matter what will give me a call by the end of the day XX/XX/XXXX. After left Huntington bank that morning and made a police report at the XXXX Police Department. I had not heard from XXXX XXXX from the local Huntington branch, I called at XXXX, no answer, left a message, called at XXXX no answer, called at XXXX no answer, and called at XXXX and spoke with an employee and I could XXXX in the background telling the employee to tell me he has no information for me and would give me no further instructions on how to get this resolved.

Company response to consumer: Closed with monetary relief