Consumer complaint received 2023-01-01
Company: Foxstar Energy Resources LLC DBA Federal Student Loans Council
State: VA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
XX/XX/2021 ; my husband stated that he saw this student loan forgiveness number on XXXX and for me to reach out. I went online and through XXXX XXXX and did a brief questionnaire to see if I qualified. A couple of days later I received a call from XXXX at ( XXXX ) XXXX. XXXX was knowledgeable and acted like he was going to be my right hand. After a few calls back and forth, we shared my screen for him to look at my current loans through XXXX, he said that I had XXXX plus credits. However with his company, I would have XXXX payments and I would only have the deferred payment agreement for a year and then all my student loans would be paid off. He advised that it would cost me {$1500.00}, {$250.00} up front and the first payment of {$67.00} due on XX/XX/2021. I agreed because all the information he sent and documents, looked legit. He and his manager, I can not remember her name then needed for me to log them into my FASFA account and again I did because he said that they needed to determine the exact amount of the student loans so that the paperwork would be correct. If it was not, then I could be responsible for additional loans that I was not aware of. Again I agreed. He knew so much about FASFA and the student loan process and how the interest rates kept tripling and what percentage went to what part of the school, how XXXX XXXX was found guilty of unethical practices regarding students and financial aid. I really thought I was in good hands. They even sent documents for me to sign supposedly from their manager XXXX XXXX. On XX/XX/2021 ; I was supposed to be approved for student loan forgiveness and in XXXX year it would be completely paid off. About a week later, I saw that the XXXX XXXX XXXX loans of {$66000.00} (??? ) was paid in full on my credit report. I was ecstatic. So imagine my surprise on XX/XX/2021 ; I noticed 2 new loans for {$66000.00} (??? ) opened on my credit. I was shocked. I immediately emailed them. The email I sent to the very same email address I had been corresponding with for over a month. " I just want to relay how furious I am right this moment. I was very happy to see my credit go up by XXXX points over the weekend by the closing of my student loan. But that was very short lived ... Because XXXX reopened the XXXX student loans ; ( subsidized and unsubsidized ) plus your guy 's loan ( which by the way doesn't even showed I made a payment ) and now my score went to XXXX by a XXXX points. You eliminated my 10 year standing of an opened account to show credit duration. Not once was I told this would happen. I was told my credit utilization would look great. My credit utilization already was at 12 %, now with this it is at 21 %. You guys just tanked my credit in 2 days. I am absolutely sick because of this. I was doing a great job of raising my score and making sure I stayed within the XXXX with my credit. Now I am all the way in the XXXX. I can't believe this happened. On XX/XX/2021 ; I received an email stating that they were looking into the issue and what would be a good time to call me. I said today at XXXX XXXX. I did not receive a call. On XX/XX/2021 ; I received " The present is to inform you that your file/contract has been cancelled successfully ; records are currently in XXXX XXXX indicating a full cancellation. XXXX XXXX XXXX has been instructed to cease all collection efforts. XXXX with True Solution XXXX XXXX are now fully cancelled and void. We are sorry we could not help you at this juncture. They stole my money and lied. I emailed them again asking why my loans were canceled but no response. I researched the XXXX XXXX. His last name is XXXX and he lives in XXXX. Working as CEO of XXXX 's XXXX or something similar. He wouldn't answer me and neither would True Solutions. My loans are renewed, no credits applied for over 10 years. And when I contacted XXXX, they supposedly couldn't help me and I can not find the emails where we correspondened. This is horrible because I really thought this was a Godsend.

Company response to consumer: Untimely response