Consumer complaint received 2020-02-21
Company: Flagstar Bank, N.A.
State: FL
Product: Debt collection
Sub-product: Mortgage debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
On XX/XX/XXXX I took a home equity loan for US {$55000.00} from XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL XXXX. 
After signing I received a letter from FLAGSTAR BANK, located in XXXX Michigan, ( now in XXXX arizona ) about the wind insurance on the house that I took the loan. I responded that I did not have wind insurance, that I never had it, I never will, I also told them that as far as I knew I did not asked Flagstar for any money, that my deal was with XXXX XXXX XXXX XXXX, and XXXX never asked me to have wind insurance, but yes they asked me to have flood insurance which I got. I also told them to talk to XXXX XXXX, and fixed with them, this happened in XX/XX/XXXX. I talked many times with them, and then they left me alone. In XX/XX/XXXX they started again with the same thing, but at this time having talk to them and sending them a letter, ( which was returned and I have it, because their address was not XXXX michigan ), and faxing to them in 2 occasions to two different persons all that I knew about the loan and the insurance, also asking them for my original copy of the compliance notice ( which they do not have, because I never signed it ), as the one I have for the flood insurance, They did not do anything to fix this the right way. Also they kept on sending me different letters, but never answering what I asked them for, but yet telling me that they have put wind insurance in my house. I called different days and on XXXX XX/XX/XXXX I talked to a lady named XXXX, spanish, and an office worker I think XXXX, and after one hour and 45 minutes, on the phone I asked XXXX what was going to happen, and she told me do not worry they were going to credit my account with all the escrow that they took from my payments and not to worry about the insurance. So I waited 2 weeks and I called talked to XXXX and she told me they were working on it. after a few days I called again and talked to XXXX, and this time she told me stray that they were I asking for me to pay the wind insurance since I have the loan or since they bought it. About XX/XX/XXXX I went to legal aid and just yesterday XX/XX/XXXX they called me and they told me that XXXX XXXX XXXX XXXX, sold the loan the same day I signed, and they did not tell me ( if they would of ask me for wind insurance I would not get the loan is like XXXX a month more that I could not afford ). I have all the documents and my statements and in none of them show a change on my escrow, only on XX/XX/XXXX starts to show. I asked them for a payoff figure, and I see there that supposedly I owed them XXXX, which XXXX is mortgage and the rest is escrow, so they took money from my regular payment and allocated to the escrow. Yesterday XX/XX/XXXX they started to call my number for collection, of a debt, I do not think I owe them anything. I am XXXX, and on fix income, I fill that they shoving this insurance down my throat..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation