Consumer complaint received 2018-09-06
Company: Populus Financial Group, Inc. (F/K/A Ace Cash Express)
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Can't contact lender or servicer

Complaint:
Garnishment Notification and Arrest Notice LEGAL DEPARTMENT OF MAJOR CREDIT BUREAU Police Case file # XXXX Loan Reminder/Debt Recovery Due Amount- {$980.00} Dear Debtor, This letter is to notify you that we have received a Summons of Garnishment on your wages. This means that someone you owe money to has been awarded a judgment by the court for payment of the debt. The court has ordered us your employer to deduct 25 % percent of your disposable earnings and make payment to the court on your behalf. The following applies to you : Before you are arrested If you pay in full or make a part-payment before you are arrested, the warrant will be recalled and amended. However, it will be immediately re-issued if the debt is not paid in full. 

After you are arrested Once the warrant has been served, your only options are to serve the time in prison or pay the debt ( plus costs ) in full at the courthouse. 

If you want to stop the garnishment deductions from your paycheck, you must obtain a release or pay the entire amount you owe, which you can pay with the help of Debit Card, Prepaid Card in order to close this account.

What is garnishment? 

Garnishment is a legal process that allows a creditor to remove funds from your [ bank ] / [ credit union ] account to satisfy a debt that you have not paid. In other words, if you owe money to a person or company, they can obtain a court order directing your bank to take money out of your account to pay off your debt. If this happens, you can not use that money in your account. 

Why am I receiving this notice? 

On XX/XX/2018 we received a garnishment order from a court to [ freeze/remove ] funds in your account. The amount of the garnishment order was for {$980.00}. We are sending you this notice to let you know what we have done in response to the garnishment order. You can contact us for the settlement amount. 

If you have any questions about the garnishment, you should contact the persons named on the included Summons of Garnishment by email. 

If you want to resolve this matter then we have settlement amount for you ; 1. One-time Payment of {$560.00} by today. 

2. One-time Payment of {$740.00} on XX/XX/2018. 

3. If you are looking for Monthly payment then you have to pay the total amount of {$900.00} with payment arrangement and you can pay {$300.00} monthly till paid in full. 


Kindly let us know what type of payment arrangement you are looking for Sincerely, ( Department- XXXX law enforcement ) Sr. Investigation Officer Copyright ( c ) 2018 | ACE CASH INC | Privacy | Terms of use ____________________________________________________________________________ Confidentiality Statement & Notice : - This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and intended only for the use of the individual or entity to which it is addressed. Any review, Re-transmission, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you receive this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation.

Company response to consumer: Closed with explanation