Consumer complaint received 2023-06-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/2023 at XXXX cst, I woke up to see that my BOA Checking account was overdrawn by {$190.00} ( please see screenshot w/ date & time stamp ). At XXXX cst I put {$190.00} to cover the overdraft via XXXX XXXX ( please see attached email confirming XXXX ). Per the banks policy I have until XXXX to cover any transaction coming through the account. The overdraft was cause by an ach transaction in the amount of {$230.00} for XXXX XXXX that posted on or after XXXX XX/XX/2023 but before XXXX on XX/XX/2023. 

On XX/XX/2023 at XXXX cst I woke up to see my BOA Checking account was overdrawn by {$110.00} ( please see screenshot w/ date & time stamp ). Per the banks policy I have until XXXX to cover any transaction coming through the account. At XXXX cst I checked my account balance to see that the XX/XX/2023 transaction for {$230.00} ( that was cover by the $ XXXX on XX/XX/2023 ), was reversed for lack of funds. However, the lack of funds was created by a posting error on the end of Bank of America, as they posted an ACH payment in the amount of {$110.00} from XXXX XXXX XXXX should show a posting date of XX/XX/2023 before the {$230.00} transaction for XXXX XXXX posting date XX/XX/2023. 

Typically, this would not be a concern but as shown in the screenshots provided the transactions were applied in the in correct order and date resulting in my payment for {$230.00} to be returned in error. I have also submitted documents below showing where the {$110.00} was not processed by XXXX XXXX  until XX/XX/2023 as that account is set up on auto pay for the XXXX of each month ( please see attached documents to confirm, you will see auto pay in ACTIVE STATUS as well a Payment due date XXXX of XXXX month ). The documents also show that the initial debit advising of the {$110.00} overdraft was after midnight on XX/XX/2023 but before XXXX. 

The attachment below as shown are : {$190.00} XXXX XXXX XXXX w/ XXXX time stamp to cover transaction of {$230.00}. ( XXXX was the amount not already covered in the account. ) XXXX XXXX Confirmation showing payment {$110.00} - XX/XX/2023 with auto payments in active status to be process on the XXXX of each month w/ disclosure allowing payments to be cancelled thru XXXX, meaning it would not have been paid to XXXX XXXX & posted by BOA on XX/XX/2023 the same day. - the BOA posting date should be XX/XX/2023. BOA posted the Ally Transaction date opposed to the date the it was presented to the bank ( BOA ) BOA screenshot XXXX date & time of XXXX XX/XX/2023 - overdraft {$110.00} BOA XXXX XXXX date & time of XXXX XX/XX/2023 - overdraft {$190.00} BOA screenshot XXXX ending balance on XX/XX/2023 {$46.00} ( which is the exact difference between XXXX - XXXX ), XX/XX/2023 XXXX sent XXXX the amount of {$190.00} to cover {$190.00}. 
XXXX to XXXX on XX/XX/2023 ( yesterday ) at XXXX - ( no change in negative balance still showing {$190.00}, if the {$110.00} was apart of the XX/XX/2023 ledger the negative balance would reflect a total of {$300.00} not {$190.00} or even {$110.00} for the date of XX/XX/2023 ) Screenshot to XXXX on XX/XX/2023 ( today ) at XXXX - advising of {$110.00} overdraft. If this payment would have came through on XX/XX/2023 considering the {$190.00} that was sent on XXXX/XXXX/203 my available balance this morning upon waking up would have not be in the negative. XX/XX/2023 would have closed with a positive balance of {$120.00}, as no other transactions besides the {$190.00} XXXX, {$230.00} XXXX XXXX, & {$110.00} have processed thru this account in the last XXXX hours.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation