Consumer complaint received 2023-06-14
Company: MoneyLion Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
I unfortunately decided to use money lion and their credit repair service which came at a fee of {$19.00} every month on top of the bill I was already paying so it's quite an outrageous fee to begin with to consider the little to none that it does work their credit but in my case I didn't like those fees and was not aware it was going to cost me that much per month to have a two-point raise in my credit that's why I decided to pay the whole loan off It was in just a couple of months rather than taking the whole year that way I could save that money that otherwise would have just been taken from me and to my surprise I look almost a year later and they're still withdrawing the {$19.00} even though The service they provided me and the loan they provided me was paid in full which is shown in documented in my bank statement by the amount they sent me once it was paid off because once the loan is paid off it acts as a piggy bank and you get that money sent back to you. I was actually quite offended when I first brought this up and they told me they would be kind enough to refund me one of those charges but not the rest. The way I read that is it's our money to do whatever we wish and here 's XXXX bucks for your problems. It doesn't work that way. There are laws against that specifically when I came to make this complaint it was literally an option to click services paid for but not received. They had me paying {$20.00} a month I'm supposedly what they say is my fault because after everything is paid off I'm supposed to then call them back and let them know I don't want them to take the money from me anymore they're not providing me with anything but I need to call them and tell them to stop taking money from me. That's a complete scam they have that there on purpose because they know for a fact that's not how normal loans work nor is it how any service is provided because once the service is done the payments are done not in this case. In this case once your business is done with them they continue to take until you say no more and then when you do they pretend like they're doing you a favor by giving you your last payment back rather than all of your money that you are due that they stole from you. Either way I told them already to stop doing it which also shown in my records which I will provide the {$19.00} that they gave back to me out of the kindness of their heart but that doesn't account for the at least eight from what I'm able to pull up it could be more but as of what I have right now there are eight payments of {$20.00} that they think is their money for providing me no service for trying to take it on a technicality that I never saw that's for sure beforehand otherwise who would in their right mind tell them to stop taking money why would I want you to take money from me if you're not providing me anything but yet that's the way your system works and that can only be for one reason because no one again in their right mind would pay a company just to pay a company. 

XX/XX/2022 I was refunded {$19.00} This is when I made my initial complaint and generously they decided to provide me with my last payment back I could not be more grateful. 

XX/XX/2022 I was given {$150.00} The amount that was in my '' piggy bank savings '' for paying on the loan which I received after completing paying on said loan showing and proving that that was the cutoff date at that point {$0.00} should be going for me to them and as of XX/XX/XXXX they had already refunded me for that month when I made that initial call and again I say this on bended knee ever so thankful they even offered me the opportunity to receive a fraction of my money back. 

XX/XX/2022 I made my last payment on the loan which was a lump sum of {$450.00}. It is seen again in my records that was obviously the last payment as there was no other payments made and only deductions of {$19.00} until I made my initial complaint which then they again let me mention because they deserve every bit of my gratitude and to anybody reading this they should be fully aware and understand the compassion and integrity such a company has because it's second to none And I won't stand for anything less. I actually had to call initially to get them to send me the lump sum that was in the account even though it was supposed to automatically go to me It didn't so I had to call to make that happen as well That's why that didn't happen until XXXX. So in between the months of XXXX through XXXX they had me paying for services not rendered. I was actually challenged to leave this complaint as if it was going to do me no good or they were trying to call my bluff either or I don't care what they're doing is theft and against the law which I explain to them in full but I guess they know best right? I mean it is their money we're talking about And I should have been fully aware that they're above the law but I will say that I had no idea so I apologize for making this complaint I just had to make sure even though I do know you're above the law because that was fully explain to me when I explained that it was illegal. What I'm wanting to know is this something I'm going to be able to sue them for because to me that's eight separate violations if I'm not mistaken each a sueable offense with the maximum of {$1000.00} per charge. I fully explain this as well and I explained it I would attempt to charge back the money on my card anyways with the bank which they in turn would just have to then pay the investigation fee and ultimately lose because I'm paying for services not rendered in my bank will not stand for that because no one in their right mind would except for money lion which is how I know that they're running a scam because they would lose any sort of investigation yet they have this written down and they're doing this to multiple people everyday. The way they have their system set up is embarrassing for them to be so petty to take from people that are trying to do good and fix their credit and they should be sending themselves even though I know no such thing exists but it should and they should be embarrassed poor damaging families trying to better themselves. No one else would get away with that not without getting canceled. And then the way they have it set up is if anybody calls and compliance offer them one payment back and that's it and standard procedure I know because I have called and talked to four different agents and got the same exact answer the last two times were literary to just test the water and see if that's what the case was and it absolutely was. They're doing this to people everyday and it needs to stop there's no telling you how much money they have right now that actually should not be their money and they have received fraudulently for services not rendered.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation