Consumer complaint received 2023-07-23
Company: GOLDMAN SACHS BANK USA
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
I issued a complaint to the Federal Reserve about this matter and they requested I submit the complaint with this agency. 

I am writing to express my deep concern and frustration regarding the recent issues I have been facing with my Apple Card account. Over the last month, I have noticed mysterious charges appearing on my balance repeatedly. Each time I call to address the problem, the charges are credited, but to my dismay, they reoccur again later. A formal inquiry has been lodged with the Apple Card dispute department, and I have been informed that the matter should be resolved by Monday, XX/XX/XXXX. 
However, my primary concern lies with the accuracy and clarity of the Apple Card Credit Card Statements. I only discovered statement issues when I decided to investigate these mysterious charges further by reviewing the statements. Allow me to outline the transactions that led up to the issues : 1. On XX/XX/XXXX, an unauthorized charge of {$2.00} was made by Apple XXXX without my consent. 
2. On XX/XX/XXXX, the XXXX Statement was published, including the {$2.00} charge. As I was unaware of this charge, I did not make the payment. 
3. On XX/XX/XXXX, the {$2.00} charge accrued {$0.00} in interest. 
4. On XX/XX/XXXX, my XXXX notified me of my Apple Card Account being past due, prompting me to dispute the XX/XX/XXXX charge. 
5. On XX/XX/XXXX, I made a purchase of two XXXX totaling {$970.00} from Apple using the Apple Card, opting for a XXXX-month installment plan with 0 % APR. 
6. On XX/XX/XXXX, I discovered that the tax for the XXXX  was not part of the installment plan and was instead placed on the APR Balance with a variable APR. 
7. I subsequently set up my bank to pay XXXX installments of {$81.00} each month ( XXXX ). 
8. On XX/XX/XXXX, my bank paid Apple Card {$81.00}, resulting in interest charges for the tax on the XXXX as it was not included in the installments. 
9. On XX/XX/XXXX, the Apple Card XXXX Statement was published, and my XXXX received a notification that my account was past due. 
10. On XXXX/XXXX/XXXX, I paid the APR balance of {$81.00}, and Apple Card credited the interest. However, both the Apple Card Specialist and I believed that only {$81.00} was owed. 
The main issues I have encountered with the statements are as follows : 1. XXXX Statement : The statement appears to show an APR balance of {$81.00}, but it is actually {$84.00}. The statement should begin with the XXXX APR Balance, with subsequent transactions calculated accordingly, and the last line reflecting the XXXX APR balance. 
2. XXXX and XXXX Statements : These statements are very confusing and lack transparency in several areas : a ) Payments are posted to the statement, but it is unclear how much of the payments are applied to the APR balance. b ) The 0 % monthly installment calculation is not clearly presented on the statements. c ) Similar to the XXXX statement, the XXXX and XXXX statements suffer from inaccuracies in the " Balance Subject to Interest '' section, which hinders a clear understanding of the account status. 
It is my belief that if Apple Card provided more transparent and comprehensible statements, such issues could be quickly identified and addressed. In light of these difficulties, I have included the statements from XX/XX/XXXX to XX/XX/XXXX for your review. 
I kindly request a prompt resolution to these matters and that necessary steps be taken to ensure the accuracy and clarity of future statements. Your cooperation in resolving these concerns would be greatly appreciated. 
Thank you for your attention to this matter.

Company response to consumer: Closed with explanation