Consumer complaint received 2024-01-25
Company: WELLS FARGO & COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX, I opened a Wells Fargo account, had money transferred from My XXXX XXXX  account, Then immediately had it canceled through XXXX XXXX same day. On XX/XX/XXXX Wells Fargo took {$1200.00} from my account I have yet to received that money and back into XXXX. Ive since learned that the bank can not take my money from an account unless I owe it debt to the bank and to whoever else which I do not owe anything to anybody. So now I consider it theft on Wells Fargos part I since learned with XXXX from XXXX XXXX also along with XXXX from Wells Fargo that XXXX XXXX put in {$1200.00} from all the mess and confusion frustration, aggravation, begging being disrespectful that the money they put in was not to be returned from me because of all the mess Wells Fargo created. So now I feel that that money was stolen. Im looking into filing a police report as I have the proof that the transfer was to be canceled that Wells Fargo took the money from my account without my permission proof that the money was never returned to citizens bank. Also, the ACH number does not exist in the ACH database anywhere that Wells Fargo provided XXXX XXXX. I am now finding out if I can make a police report on money that was stolen on me. I am looking into it with the police department a little later on today if I can, I am going to do so. As again that money was taken without my permission that is called theft, I also feel I should be compensated along with the money they owe me as citizens Bank does not want the money returned to them. It was mine to keep from all the mess Wells Fargo created and getting absolutely nowhere with them since XXXX XXXX I am now working with another rep. Her name is XXXX XXXX from Wells Fargo the money, the money was put in my Wells Fargo account on XXXX XXXX and I seen it on the XXXX. I spent a little money being I thought it was OK as it was my money not XXXX hours later that money that was put into Wells Fargo account was gone again as of today on Tuesday the XXXX XXXX XXXX  manager her name is XXXX verified to XXXX from Wells Fargo that the money was never returned to my account. Nothing has been returned. Verified on the phone on a three-way conference call and XXXX told XXXX that XXXX has told this to Wells Fargo bank XXXX XXXX of this information, and XXXX can not help with this no longer she has spent hours upon hours in person with me on the phone with Wells Fargo for XXXX, we have been disrespected lied to. We had to hang up on man was disrespectful. Was given claim numbers that did not exist just a big mess. I feel that I am old my original money which citizens do not want back and was told that to XXXX, that to return those funds to XXXX as of yet I have not received anything from Wells Fargo and again being that that money was taken from my account illegally I feel they owe me more than the XXXX feel like I should be compensated. I was given {$200.00} from Wells Fargo for the best they cost and admitted to, but I feel that is not enough for the time aggravation frustrating times Ive had to deal with this Wells Fargo bank, this is my second complaint to your company about this matter as this new info I have learned about not being able to take money from me or anyone else unless they owe debt to you bank or federal. I guess I owe nothing to you or to anyone else it was this was done illegally on Wells Fargos part as they do have to cancellation of this transfer shouldve never been taken out of my account wasnt with my permission. The new person working on my case her name is XXXX XXXX As XXXX XXXX XXXX not my rep anymore and she had done nothing for me absolutely nothing and this is why I have my first complaint made to your company. Please help me again with this matter. My new case number is XXXX. Her name is XXXX. Her phone number is XXXX. This money was my Social Security money Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation