Consumer complaint received 2015-06-17
Company: NATIONSTAR MORTGAGE LLC
State: TX
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I am writing to file a complaint regarding the new servicer of our reverse mortgage. 
We were approved for a reverse mortgage on our home XX/XX/XXXX. The servicer was XXXX XXXX. They were an excellent company, honest, following through on everything they said-good to their word and commitments. XX/XX/XXXX, we received a letter from XXXX XXXX saying that as of XX/XX/XXXX the servicing of the mortgage would be taken over by Champion Mortgage. The letter said " transfers are common practice in the industry, does n't alter any of terms or conditions of the loan, and in no way reflects dissatisfaction with you. '' They said any payments that had been directed to XXXX should be sent to Champion as of XX/XX/XXXX, & gave the new address. ( scan doc XXXX ) We 've been repaying a tax advancement amount Generation had paid to our tax assessor on our behalf. We were to pay {$160.00} each month until the balance hits " XXXX ''. We 've been faithful to do so. ( scan doc XXXX, page XXXX ) COMPLAINTS - ISSUES : A - Ignoring Texas due process laws. Refer to Item 1. 
B - Opened a " Line of Credit '' account with out borrower 's knowledge, adding {$630.00} to Property Charge balance for month of XX/XX/XXXX. Refer to Item 2. 
C - Appears to be trespass and/or fraudulent billing. Refer to Item 3. 
D - XXXX County Tax Authority stated to us that we are not delinquent nor in default, as of XX/XX/XXXX. Refer to Item 4. 
ITEMS:1 ) We 've received XXXX letters from Champion. ( Included in the scanned docs ) XXXX demanded the balance of this tax repayment " immediately ''. They gave the amount due as {$2300.00}. ( Refer to scanned doc XXXX. ) This current month 's payment of {$160.00} was mailed to them on XXXX XXXX bearing that US postmark. 

2 ) We finally received a statement a couple of days ago from Champion, XX/XX/XXXX statement, the first we 've had in XXXX weeks since they took over loan servicing. In reviewing the statement, they have a section titled " Line-Of-Credit Information ''. Under this is an item called " Current Line-Of-Credit Loan Balance - {$3800.00} ''. I 've compared it to the XX/XX/XXXX, final statement, from XXXX. The reverse side of the statement mentions Line-Of-Credit Summary ; Current line-of-credit balance : N/A. ( refer to scan doc XXXX page XXXX ) NO line-of-credit existed with XXXX! Champion arbitrarily created one without our request, knowledge, or permission. XXXX XXXX 's final statement of XX/XX/XXXX ( refer to scan doc XXXX, page XXXX and XXXX ) reveals a final transfer amount of {$3500.00}. This does not show, however, the credit of {$160.00} for XX/XX/XXXX payment. XXXX 's XX/XX/XXXX statement ( scan doc XXXX, page XXXX ) does show the credit for XXXX payments of {$160.00}. But, from the XX/XX/XXXX, XXXX XXXX statement ( scan doc XXXX, page XXXX ) showing the transfer total to Champion of {$3500.00} to the XXXX {$3800.00} " line of credit '' loan balance figure, we have a huge difference. We can not understand the disparity of the numbers! 

{$3500.00} transfer amount from XXXX XXXX XX/XX/XXXX payment made to XXXX, credit shown by Champion XXXX XX/XX/XXXX payment credit from Champion {$3200.00} Correct total " Property Charge Balance '' Champion inflated this correct total number on our XX/XX/XXXX statement ( scan doc XXXX, pages XXXX ) to {$3800.00}, adding to the XX/XX/XXXX statement, {$630.00}!! Generation Mtg stated to us that they were not allowed by law to charge any interest or attorney fees attaching to these tax repayment accounts. 

3 ) Notice also on page XXXX of scanned doc XXXX, see a charge of {$15.00} for a " property inspection ''. We 've had no visit/inspection from anyone. No one asked permission to be on our property. Anyone coming onto our property, without our permission is trespassing. Texas trespass laws are pretty clear! 
( No room for rest of letter. See final scan for total letter )

Company response to consumer: Closed with explanation