Consumer complaint received 2016-04-24
Company: Trans-Fast Remittance LLC
State: NY
Product: Money transfers
Sub-product: International money transfer
Issue: Incorrect/missing disclosures or info

Complaint:
On XXXX XXXX I sent {$500.00} to my Dad in XXXX, Transaction ID XXXX using trans fats online services, because this is not this first time, I use trans fats to send money to my parents, the money was supposed to be release on XXXX XXXX in the afternoon, my dad got to the back and the money was not in his account, called trans fats, they verify the information with me and they said the money will available for pick in another hours, on the XXXX, I told my dad to go to bank and collect the still not in his account, called trans fats again, asked to verify the account for me, Trans fats customer services agent gave me a different account number,XXXX which on another person 's name, then I told them right, account number supposed to be XXXX on the name of XXXX XXXX XXXX , and his phone number XXXX, and I told the trans fats the last XXXX digit of account is incorrect, please correct the account number and release the fund to my parents, they told me, they will try to contact transact partner in XXXX to make the correction or they will cancelled it and refund my money back to me, for good I keep calling back and forth for them to give me and update, if the correction was made, no email, no phone call, then I went to their office on Friday XXXX XXXX, the Agent to me the money has paid into someone 's else account, which is XXXX XXXX XXXXand she came in to cash the money, they said the XXXX , have been calling the wrong recipient she did not pick up their call, I want XXXX to that trans fats website they are affiliated with ERROR RESOLUTION DEPARTMENT, which I have also filled for complained before I went there on Friday, Trans fats is responsible for my refund, because they 're the one doing business with XXXX , it is not possible for your to release money to some that has different name from my dad, different account number, different phone number, different area location, am a single mother with XXXX kids, I struggled to get that money to my parents and I want refund back from trans fats, I told them to correct the account number or refund my money, they did not and release the money until this another person went to the bank to withdraw the money from her account I want trans fats to know, it is their responsibilities to refund my money, because they are the one doing business with unreliable, and untrusted bank, also I informed them of the mistake, before they release the money to the person I want my refund bank, according to the report the trans fats agent send to my email, the person already withdraw the money for her account and bank can not get hold her, please tell trans fats to refund my, without the transaction ID XXXX, no one can collect the money and also valid name, please help me to get my refund from transfast, because i asked, how is it possible someone ; s get the money, without confirming sender ; s name and location where the money, how is that possible, i want my refund from transfast, you can call me my job number at XXXX, or my house number XXXX, because my cellphone with XXXX is not active because i want to my cellphone.

Company response to consumer: Closed with explanation