Consumer complaint received 2017-05-09
Company: WELLS FARGO & COMPANY
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had a vehicle financed with  Wells Fargo Dealer Services. At one point my loan was issued to a particular Wells fargo account manager. During the time this employee managed my account, he would constantly harass and call my husband and I, yell, scream, make insulting comments about our financial ability to pay for the car, and was overall verbally abusive. I came to the point where I did not answer phone calls from Wells Fargo because I refused to be subjected to this type of abuse at the hands of a major financial companies employee. I filed several complaints with the Wells Fargo Dealer Services Office of the President.  Nothing was resolved. Towards the end of  XXXX ,  Wells Fargo added a {$200.00} insurance charge to the monthly payment claiming I did not have insurance on the vehicle. I was   XXXX   XXXX   out of state and was not aware of the additional charge tagged on ; however, we continued to make the normal monthly payments. The paid additional surcharge was calculated as nonpayment. The account manager  put the car up for repression in  XXXX   XXXX . As a result, my husband and I immediately redeemed the vehicle and prevented the repression by refinancing the loan with a different financial servicer,  XXXX   XXXX   XXXX   XXXX   XXXX  in  XXXX   XXXX . The car was redeemed, the  Wells Fargo loan was paid in full, and I kept the vehicle. I filed appropriate complaints with Wells Fargo Office of the President and other agencies. Again, nothing was resolved.       Wells Fargo Dealer Services reported the redemption as a repression to a consumer credit agency. The account is still incorrectly reported as a repression rather than a redemption with the account paid in full and closed. I have contacted both the credit agency and Wells Fargo Dealer Svs. to  have the inaccurate report removed. I confirmed with  a Wells Fargo customer service agent that the account states the loan was paid in full, transferred to a different financial institution, and closed. Nonetheless, the account was incorrectly reported as a repossession. I am having a difficult time correcting the matter with Wells Fargo and on my credit report. Apparently, there is no one in the dispute resolution department that I can speak to verbally to confirm the information. After being subjected to unlawful emotional and verbal abuse as a paying customer, I am still enduring financial harm due to the inaccurate report to the credit bureau. This is a mistake on the part of Wells Fargo, yet I am having to spend an inordinate amount of time contacting the financi al institutions, issuing paperwork, and documenting all the communication. I fear  Wells Fargo will continue to provide incorrect information and subject me to financial  and professional harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief