Consumer complaint received 2018-11-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
To Whom It May Concern, In XXXX ( I believe XX/XX/XXXX ) around noon, my husband and I called Transunion. When we tried signing him up for credit monitoring there was a problem verifying his identity. The representative informed us of a website we can visit so we can get a credit report for him and we can go from there verifying his identity. We waited until XXXX to do so and forgot that website. 
I called Transunion to obtain that website on Thursday, XX/XX/XXXX at XXXX XXXX   CT. I explained the situation above to the representative I spoke to ( but in a little more detail ), I believe her name was XXXX, she did not seem to understand what I was talking about. So, she proceeded to tell me that I can sign up for a transcription online. I explained the situation to her again and told her that all I want is that website address. She asked me questions that were either unrelated to what I was asking for, or she would ask questions about the information I just gave her, which further gave me the indication that she either did not understand or was not listening. She then proceeded to ask me for his social security, I asked her why she wants that, she told me she wanted to check if he has an account with them. I told her that he doesnt, and I am not comfortable giving the social security. 
Her request concerned me because she was willing to give me information and she : 1- can not verify who I am AND 2- she did not have authorization from my husband to give me any information. 
I proceeded to ask if there is another way to get that information, she said to give her his name. She then looked him up and told me that she could not find any information for him. She also asked me what my relation was to him. I said, I stated he was my husband multiple times in the conversation. I ended the conversation I called back immediately at XXXX XXXX CT to talk to a supervisor. I spoke with XXXX XXXX Consumer Relation Department. I asked for his employee ID, he told me that was confidential but gave me his name and position instead. I explained to him the situation above and voiced my concern about the release of confidential information. I told him that if she or any other employee at Transunion is willing to give me that information based on me saying I am his wife, I am concerned someone will call one day claiming to be my husband and will get the information he wanted. He told me he understands my concern, but the employee will not give out confidential information. I told him that according to what happened she was willing to do so. He then started talking about unrelated points and finally told me that he can give me the number to the online department so that we can get an online subscription. He did not even care to ask who I have spoken to. I ended the conversation and called the Consumer Financial Protection Bureau to find out how to proceed in reporting them. 
I am very concerned about the confidentiality of my information! 
I have provided dates and times because Transunion claims to record all calls.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation