Consumer complaint received 2018-04-28
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: MA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
To whom it may concern : I signed up for overdraft protection over the phone around about XX/XX/2017 with the Branch Manager XXXX/XXXX  XXXX located at XXXX XXXX XXXX XXXX Ma XXXX. She advised me to sign up for overdraft protection to avoid any more overdraft fees. She told me to link my checking account to my Premier Savings account and from now on if your checking account goes to a {$0.00} balance it will just pull from the Premier Savings account and you wont be charged a overdraft fee. I spoke with  XXXX/XXXX over the phone and she set the overdraft protection up over the phone. I was never told to come in to sign anything and I never received any disclosure on the overdraft protection guidelines being linked to my Premier Savings account. XXXX / XXXX NEVER informed me that there is a limit of 6 transactions from the Premier Savings into the checking account in a one month period. I called Webster Bank to speak with XXXX / XXXX and was told she was gone for the day. So I called a different branch located at XXXX XXXX XXXX XXXX, Ma and spoke to the Branch Manager XXXX XXXX and explained that my checking account had ( 4 ) overdraft fee 's in the amount of {$37.00}. I told XXXX I was never informed by XXXX when opening up the overdraft protection option by linking my checking account to my Premier Savings account that there was a limit of 6 transaction per month only. I explained to XXXX that XXXX told me to avoid overdraft fee 's again I'd just need to linked my checking account to my Savings account to avoid overdraft fee 's in the future. Like, I said I was not informed properly by XXXX over the phone about how the overdraft protection is limited to only 6 transactions per month from the Savings to the checking account. At that time XXXX had stated that I was " informed '' by XXXX of the situation regarding the overdraft protection and there's nothing she can do. I don't know how XXXX would know what my conversation was with XXXX over the phone, but I'm also concerned that my accounts are being " falsely noted ''. XXXX refused to hear my explanations and said she can only reverse ( 1 ) overdraft fee for {$37.00}. I also went into the branch to speak with her because this was not right and I tried to resolve this matter in person but XXXX was not available. 

I have been a long time customer in Excellent Standings with Webster Bank and had/ and have a substantial amount of funds in this bank. I just recently open an Business checking account with a Business line of credit and I have several other lines of credit with Webster Bank. I would have NEVER allowed my checking to be charged overdraft fees if I was properly informed about the 6 transaction limit from the saving account into the checking account per month. I feel I was treated unfairly and this is a costly mistake that I have to pay for do to not being properly informed regarding how the overdraft protection product works. There was no disclosures sent to me, I was never informed I had to come into the branch to sign anything or go over any paper work. XXXX XXXX the Branch Manager for the XXXX, Mass Branch just did everything over the phone. 

I appreciate your time and effort regarding this matter. 

Sincerely, Warm regards, XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with monetary relief