Consumer complaint received 2023-05-23
Company: Westlake Services, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with the interest rate

Complaint:
I PUT XXXX DOWN ON XXXX XXXX XXXX AT XXXX IN XXXX XX/XX/XXXX, DUE TO THE CAR I THOUGHT I WAS GETTING SAID IT COULDNT BE SOLD IT WAS IN ACCIDENT. SO I END UP GETTING THE XXXX XXXX AT XXXX CAME WITH XXXX MILES. SIGNED CONTRACT WITH WESTLAKE FINACIAL SERVICE INTREST RATE IS 18.69. CAR NOTE XXXX FOR 72 MONTHS. REMIND U I PAY CASH FOR MY CARS COULD BOUGHT THIS. BUT I NEEDED TO BUILD MY CREDIT UP. I FEEL I WAS TAKEN ADVANTAGE OF HERE..XXXX XXXXXXXX MY CAR HAD TO GO IN THE SHOP SUNROOF NEVER OPENED DUE TO ELECTRICAL PROBLEM SHORTAGE, AND FUEL PUMP NEEDED FIX DUE TO I COULDNT SEE HOW MUCH GAS I HAD. WELL 4 MONTHS LATER PICKED THE CAR UP FROM THE SHOP. CALLED WESTLAKE ALSO TOLD THEM THIS IS UNFAIR PAYING FOR CAR I DONT HAVE IT HAS ELECTRICAL PROBLEMS. WHILE IT WAS IN THE SHOP XXXX BARELY CALLED, STAYED IN CONTACT. IT WAS ALSO SERVICED AT XXXX XXXX IN XXXX AT THE TIME. I CALLED WESTLAKE ASKED THEM CAN THE CHANGE MY PAY DATE THEY SAID NO BY LAW I CHANGED IT TWICE, CANT BE DONE SO I BEEN CHARGED LATE FEES. BUT IM NOT BEHIND ON MY CAR NOTES. ANYWAYS XX/XX/XXXX, 4 MONTHS LATER WENT TO XXXX TOOK XXXX PICK UP MY CAR I SEEN THE SERVICE LIGHT WAS ON STILL, I WAS TOLD BY MANAGER DRIVE AROUND IT WILL GO OFF. GOT ON FREEWAYS AND THE CAR JUST SHUTTED OFF COMPLETELY, THANK GOD I WAS IN THE SLOW LANE, I COULD CAUSED ACCIDENT. I HAD SOMEONE BRING ME BATTERY. FOR 30 DAYS SERVICE LIGHT ENGINE STAYED ON, THAN FUEL LIGHT FOR THE GAS TO SEE SHUT OFF ONCE AGAIN. CALLED WARRANTY PLACE THAT JUST SPENT XXXX TO GET IT FIX ON MY WARRANTY, HE SAID TAKE IT BACK TO THE SAME PLACE THAT FIXED IT. SO I DID XXXX. XX/XX/XXXX MY CAR HAS STILL BEEN IN THE SHOP. CALLED NEW MANAGER XXXX 3 WEEKS AGO ABOUT THE ISSUE AT XXXX SAID HE WILL GET BACK TO ME AND HASNT YET. I CALLED TODAY ASKED ABOUT MY CAR THE MANAGER XXXX SAID ITS HAVEING ELECTRICAL PROBLEM WITH FUEL PUMP ILL CALL YOU FRIDAY. I EXPLAINED ITS LEMON CAR. THIS IS INSANE NIGHTMARE. HE WAS LIKE ILL HAVE SALES DEPARTMENT CALL YOU. I CALLED WESTLAKE AGAIN MY FINACIAL SERVICE AT XXXX EXPLAIN ONCE AGAIN THEY HAVE PLENTY OF NOTES CAN WE THEY HELP ME HERE ON THIS LEMON CAR. NO THEY CANT NOT WORRIED ONLY FOR THE MONEY WITH THERE OVER CHARGE INTREST RATE AND LATE FEES CHARGES, AND CANT CHANGE MY PAY DATE. I TALK TO SUPERVISORS THERES ALL THAT NO HELP. THIS IS NIGHTMARE MY DREAM CAR IS A DISATER. TALKED TO XXXX TODAY OVER THE PHONE LOOKING FOR MANAGER XXXX HE HASNT GOTTEN BACK WITH ME. HE TOLD ME TO COME IN TOMORROW AND SEE ABOUT ANOTHER CAR. ARE U SERIOUS HERE NEVER AGAIN. I GOT CHARGED TO MUCH AND WESTLAKE FINACIAL IM TOTALLY GOOD. THIS IS UNFAIR AND SAFETY HAZARD CAR ITS CALLED LEMON. WENT TO DMV SUPERVISOR IN XXXX SHE STATED XXXX NEEDED TO DO Z02 ON THE CAR SEND IT TO XXXX. THERES THIRD PARTY ALSO ON THE TITLE. SHE SEEN MY AUTO CONTRACT SAID U GOT OVERLY CHARGED BOTH WAYS HERE MY DEAR. SMH THIS IS UNFAIR THIS CAR HAS PROBLEMS I ONLY DRIVEN IT XXXX MILES SINCE I HAD IT. IT HAS XXXX MILES NOW U BE THE JUDGE THANKS

Company response to consumer: Closed with explanation