Consumer complaint received 2022-05-31
Company: Block, Inc.
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
I was trying to sell an XXXX XXXX to a XXXX XXXX. He tried.to send me a payment of {$200.00}, which never went through Cash App and was returned. So.i had advised him to use the app that I was trying to sell the XXXX through. Instead he tried Cash App, which advised him that I had to go get 2 gift cards and from a store, which I never agreed to, so they can upgrade my account and have him pay another XXXX, so they can put it on hold until I give them the codes off the gift cards, which was never agreed to and was never advised to him that it nonrefundable, which the first amount was refunded back to him the first time, by XXXX XXXX the.advisor, tried to scam me and the buyer. I did not receive no funds, which are still on hold and I did not agree that I am being threatened by both through a false FBI report. Please refund the buyer, XXXX XXXX XXXX XXXX XXXX XXXX his money back to him and correct this situation. 


On Mon, XX/XX/2022, XXXXXXXX XXXX  CASHAPP SUPPORT XXXX wrote : Hello, We have now received an email ofCOMPLAINTfromCashAppabout the transaction betweenyou and XXXX XXXX you sum of $ XXXX, while he was trying to send extra additional payment fee of $ XXXX in total sum of $ XXXX Now we confirm and notice that the money has been recorded inCashAppdatabase machine system and thepaymentis non-REFUNDABLEand can be reverse back to the sender, And it as been show that the transaction is presentlypending with sum of ( $ XXXX. ) ATTENTION : We are notified that You failed to comply withCashAppcompany with their rules and instruction that the reason weFBIare update you and advice concerning the instruction giving to you byCashAppabout the transactionand we been notified about you get the process completed now XXXX XXXXThas been signed against you and we will be carried out in the next 8hours as strictly signed by theFBIdirector. 


We have investigated and found out that you didn't have any idea when the fraudulent deal wasCOMMITTEDwith your person information will be placed and posted on our website as a wanted person, we believe that will be a shame to you and a disappoint in your entire family after then it will be announced in all the local channel and the world that you are wanted byFEDERAL BUREAU OF INVESTIGATION.

You are advice now to follow and accept the rules and regulation given you byCashAppto complete the transaction between 1hour to get the process done because We are inform that theWARRANT OF ARRESTas been signed against you and once it has been approved, then thearrestwill be carried out, and from our investigation we learnt that themoney has been pending to your account a sum of $ XXXX. 



NOTE : All the crimes agencies have been contacted on this regards and we shall trace andarrestyou if you disregard this instructions. You are given a grace of1hourto make the payment for the document after which you failure to do that will attract a maximumarrestand finally you will be appearing in court for act of XXXX. 


Signby the management of the On Mon, XX/XX/2022, XXXX XXXX  CASHAPP SUPPORT XXXX wrote : You've got an Additionalnew funds! 




I'm XXXX XXXX, your transaction administrator, Congratulations! on your Cash AppaccountUpgrade. 

You have an additional paymentof {$200.00} USDfromXXXX XXXX XXXX Cash App, TOTAL PAYMENT DETAILS : $ XXXXisPENDING/ON-HOLDas funds deducted from the buyer 's account are not returnable to the buyer 's account. 

CONGRATULATION! youraccounthas been upgraded and turned into aBUSINESS ACCOUNT, YourAccount Limitshas been expanded/upgraded to a Business user yet the sum of $ XXXXplus the extra $ XXXXfor the compensationbonus will be credited into your CASH APPaccount andactivity with no more further delay, Let it be known to you thatthis transaction would not clear/appear on youraccountactivity/history, LAST REQUIREMENT TO GET YOUR FUNDS : Youare required to makereturned via XXXX  WALLET GIFT CARDSor XXXX GIFT CARDS. 

These gift card ( s ) can be purchased at many locations such as XXXX, XXXX, XXXX, and XXXX. The sum must equal $ XXXX. Pick ( 2 ) gift cards, one of which should equal $ XXXX, and the second $ XXXX.Reply to this message with the codes you received on the back of the gift cards via picture. Once our team has received and assessed your payment you will immediately receive a confirmation email letting you know your account has been upgradednewly upgraded Cash App XXXX  account. 



IMPORTANCE NOTICE : Immediately we receive the proof of the refund as we mentioned above, the sum of $ XXXXwill likewise be credited and effectively to youraccountimmediately. No delay or exception over your funds once we get this. 

We regret any inconvenience this might have caused you. 




**PLEASE NOTE** Onceyou make the refund of {$200.00} XXXXtosecure the additional paymentsent from the buyer of your item, Youwill receive a " CONFIRMATION EMAIL '' from the Cash App Team informingyouthat the Fund has been credited. 

Copyright XXXX Cash App. All rights reserved. 
Cash App Email ID XXXX

Company response to consumer: Closed with explanation