Consumer complaint received 2023-01-24
Company: Maury Cobb, Attorney at Law, LLC
State: KY
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
On XX/XX/XXXX at XXXX XXXX., I received a text from my credit card company - XXXX 's XXXX XXXX XXXX XXXX XXXX - that a fraudulent charge was made to XXXX in the amount of {$860.00} at XXXX XXXX XXXX under my former married name ( my last name changed legally in XXXX, XXXX upon my 2nd marriage ). The fraudulent charge used my address but former name. I authorized XXXX to shut down the account and received a text reply, " Thank you for confirming fraud. We've placed a security hold on your card. Please log in to your account at the website listed on the back of your card, choose Contact Us then Digital forms to access the Fraud Form ''. Which I did. Please note, I have NEVER used or purchased ANYTHING from XXXX. I received notice from XXXX on XX/XX/XXXX by XXXX confirming that the compromised XXXX account was closed due to suspicious activity and a new XXXX card account would be issued. 
On XX/XX/XXXX, I received an invoice from XXXX addressed to my former name but correct address stating that I owed a total balance due of {$980.00}. 
I ignored the statement as I figured that the timing of the invoice was in error and that XXXX had taken care of it. 
On XX/XX/XXXX, I started receiving threating invoices from XXXX regarding the " past due '' amount which had grown tp {$1000.00}. I called XXXX and explained the situation. I attempted to call XXXX again and also contacted XXXX for their assistance. I was assured that the matter was resolved. I called XXXX again on XX/XX/XXXX, spoke with a representative and thought the matter was resolved. However, I received yet another threating invoice from XXXX on XX/XX/XXXX stating that the invoice was my FINAL NOTICE. The amount had grown to {$1100.00}. 
On XX/XX/XXXX, I received a notice from XXXX XXXX , XXXX debt collectors stating they were attempting to collect a debt for XXXX in the amount of {$1100.00}. I responded in writing and mailed back to them in the " I want to dispute my debt because '' space : " I am not ( my former name ). A fraudulent charge was made on my XXXX card. I spoke with XXXX on XX/XX/XXXX. Please cease and desist from sending these notices. This is not my debt. It was made by someone who stole my XXXX card number ''. 
At that point, I assumed the matter was closed. 
However, on XX/XX/XXXX, I received a notice from Maury Cobb , Attorney at Law , LLC as a debt collector trying to collect a debt for XXXX in the amount of {$4400.00}! I responded via the form they provided that stated, " I want to dispute the debt because : This is not my debt. '' I mailed the form and letter back to the attorney and contacted CFPB in a phone call. 
I am very frustrated because I have done all that I can do on my end to stop this. I did not make the charge and yet, I am receiving these harassments. This needs to stop. 
I pay all of my bills on time and guard my Credit Score closely.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation