Consumer complaint received 2023-08-22
Company: FIFTH THIRD FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Fifth Third Bank consumer been entangled in a web of inaccuracies unfair lending practices, unauthorized account activities and charge off reporting by fifth third bank. Despite the consumer 's best efforts to solve discrepancies have persisted to provide consumer with buyers loan sale XXXX XXXX and or disclosure 4 years of lending, 4 x unknowing auto loan modifications increased term 71, 72, 75, 80 fifth third bank continued to report the auto loan as default on consumer file while consumer while during consumer request to investigate balance lead to unfair inaccurate 30 60 90 late credit file. balance and loan investigation, Resulted in unfair auto loan charge off. Consumer is desperate needing the status charge off revoked stopped removed disparately needs transportation. due to unfair practices related to unauthorized debit card or accounts unknowingly and fraudulent electronic transactions. initial payment XX/XX/XXXX initial payment of {$3500.00} made on XX/XX/XXXX reported as late reported balance of XXXX contradicts actual purchase of sales balance of {$32000.00} XX/XX/XXXX in accurate recorded to the credit bureaus has {$600.00} actual payment was {$600.00} late payment charges calculate errors unauthorized charges of XXXX cents more than required payment on during discrepancies in payment allocations included curtailment payments total unfair charges amounting to $ XXXX years loan modification unfair practices lack of sales contact of buyers agreement the time of all loan modifications unauthorized loan deferment and charges to bank account COVID-19 assistance and deferment consumer timely payment not accurately reflected during COVID-19 assistance program unauthorized installment loan deferments leading to balance confusion I didn't eat the concerns unauthorized transactions unauthorized electronic Bank transactions affecting payments and financing disputing regarding unauthorized bank account activities concerns with unauthorized bank account activities consumer account activities have been affected by unauthorized Bank transactions correspondences sent to Fifth Third Bank on XXXX XXXX regarding unauthorized bank accounts XXXX  XXXX  and pin numbers sent on XX/XX/XXXX without consumer authorization these authorization actually have contributed to a ate of payment consumer monthly installment consumer payment from XX/XX/XXXX, the to XX/XX/XXXX inaccurate balances and payments reported to consumer credit First payment XX/XX/XXXX reported delinquent contradicts consumer ck # XXXX {$3500.00} Fifth Third Bank inaccurate credit file reporting balances reported {$32000.00} contradicts purchase sale balance {$32000.00} ( this is {$130.00} ) indifference that would continue to impacted Higher interest payment Consumer First payment reported inaccurately late XX/XX/XXXX inaccurate payment to consumer credit file {$600.00} contradicts consumer factual payment {$620.00} Fifth Third Bank unfair deceptive credit file reporting CRA that consumer payment was {$600.00} contradicts payment required by the consumer of {$600.00} fifth third bank has charged the consumer a ( XXXX cents ) more than the required payment furnished XXXX cents x XXXX {$270.00} unfairly charged a year XXXX XXXX total balance does include the curtailment payments that had been included to payment to pay off the entire loan balance. 

Consumer complaints fifth third bank did not provide the consumer with a sales contract or a buyers agreement at the time of consumer auto loan modification consumer was deprived TRUTH AND LENDING SALES AGREEMENT 4 years lending experience consumer BELOW LIST CONSUMER INSTALLMENT LOAN PAYMENT THAT CLEARLY DISAGREES TO THE UNFAIR AUTO LOAN CHARGE OFF unfair calculations inaccurate installments reported as late consumer dispute credit file no payment applied to installment loan XX/XX/XXXX payment XXXX consumer disputes the inaccurate payment the inaccurate payment data reported {$600.00} consumer payment {$620.00} provided {$19.00} curtailment payment unknown where and how payment applied according to fifth third bank loan modification the advised payment XXXX didnt statrd on the loan until XX/XX/XXXX contradicts consumer payment of XXXX due in for XX/XX/XXXX payment Second payment XX/XX/XXXX {$460.00} + {$53.00} = {$610.00} remainder {$1.00} Third payment XX/XX/XXXX {$600.00} - {$460.00} = $ XXXX $ XXXX {$460.00} ( FYI ) Consumer complaint regarding fifth third bank inaccurate credit file reported to the CRAs that had reporting the consumer monthly payment as {$600.00} when fifth third bank XXXX years that the consumer loan XX/XX/XXXX {$590.00} XX/XX/XXXX {$590.00} dispute XX/XX/XXXX {$590.00} Charged twice as over payment charge unfairly documented Fifth third payment charged consumer XXXX x the installment loan XXXX interest unfairly reducing the principal consumer disputes over charge payment i demanding 53rd bank readjust the payment and apply to principle only payment refund the unfair interest cost reported on the ledger and remove the XXXX undeserved late fee {$590.00} reflect the balance payoff XX/XX/XXXX XXXX XX/XX/XXXX allocated with XXXX $ XXXX {$400.00} = {$500.00} XX/XX/XXXX {$860.00} allocated XX/XX/XXXX {$630.00} XX/XX/XXXX {$650.00} XX/XX/XXXX {$630.00} XX/XX/XXXX XXXX {$01.00} XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX - {$640.00} 30 days XXXX contradicts XXXX payment to in the 10 day grace period XX/XX/XXXX {$650.00} XX/XX/XXXX $ XXXX XX/XX/XXXX {$640.00} - contradicts 30 day fauld XX/XX/XXXX $ XXXX XXXX  XX/XX/XXXX {$710.00} extra curtailment XX/XX/XXXX {$400.00} curtialment XX/XX/XXXX {$700.00} -extra curtailment XX/XX/XXXX $ XXXX third bank according to the inaccurate payment ledger {$700.00} applied to the loan XX/XX/XXXX {$700.00} total payment paid XX/XX/XXXX consumer total payment applied the month of XX/XX/XXXX curtailment payment totals = {$2300.00} Compliant of unauthorized unload deferment Consumer disputes with the CRA and complains to the CFPB letter correspondence sent to containment by fifth third bank on XXXX XXXX 2019 correspondences states the installment XX/XX/XXXX that installment after all the privous timely payments Auto balance according to fifth third bank auto loan balance in XX/XX/XXXX installment auto balance was ( XXXX ) corespondents references XXXX {$600.00} XXXX {$600.00} XXXX {$600.00} if this investigation of unauthorized deferred are true this wouldve increased the installment loan by XXXX because fifth third bank has failed to provide the consumer with a itemized installment loan ledger consumer has been unable to determent had all or partially inflected harm to the consumer balance Due to the extensive inaccuracies reported in XX/XX/XXXX {$590.00} XX/XX/XXXX is placed on medical XXXX due to medical condition requires long term leave form work. fifth third bank was provided with the attached provides fifth third bank with the requested income change XX/XX/XXXX contradicts 60 day late $ XXXX allocated payment XXXX XX/XX/XXXX {$860.00} slit payment for XXXX XX/XX/XXXX ( FTI ) XX/XX/XXXX Provides change of income to fifth third bank Consumer questions fifth third bank about removing the late inquires to credit file due to the interest of wanting refinance. contradicts fifth third tell consumer that they dont refinance consumer states i could seek refinance with another bank institution if they would remove the inaccuarrate credit files from my report i had made all payment as agreed. fifth tjird bank failed to stop the reporting XX/XX/XXXX XXXX extra curtailment XX/XX/XXXX XXXX curtailment XX/XX/XXXX XXXX contradicts late payment XX/XX/XXXX {$600.00} extra curtailment XX/XX/XXXX {$630.00} extra curtailment XX/XX/XXXX {$610.00} extra curtailment XX/XX/XXXX $ XXXX extra curtailment contradicts 30 day late XXXX dispute late payments XX/XX/XXXX XXXX payment was advised to allocate payment to apply to early XX/XX/XXXX payment. 

XX/XX/XXXX XXXX contradicts 30 day late payment was not late. requesting to remove late payments off credit file. apply payment to balance recalculate adjust lower the interest to principal and refund undeserved late fees. XXXX XX/XX/XXXX and XX/XX/XXXX - contradicts 60 late payment payment were paid early and advised to allocate the XXXX payment to credit balances for both months {$600.00} XX/XX/XXXX {$650.00} contradicts the 30 day late payment that remainder curtailment of {$48.00} Consumer Complaint contradicts fifth third bank letter correspondences pf my request for Bank account unauthorized bank account i did not provide fifth third bank with authorized impression to open additional bank account of any kind the only business financially is the auto loan there no reason to open additional bak account with a bank out side of California consumer is a California resident fifth bank operates out of state of Ohio bank continues to harm the consumer subjected the consumer to what is believed to be identity theft XX/XX/XXXX {$600.00} contradicts the day reported payment XX/XX/XXXX {$700.00} contradicts the 60 day late payment XX/XX/XXXX {$600.00} XX/XX/XXXX $ XXXX payment contradicts the late payment Consumer compliant fifth third bank letter correspondence of 6 month auto loan deferrment installment loan deferrment XX/XX/XXXX XXXX XX/XX/XXXX consumer non refundable unfair over payment Charged XXXX times the loan amount t {$180.00} XXXX {$180.00} triple charged the interest rate of it was stated by the bank agent that refund was not option due to prior missed payment according to the consumer bank statement in unfair late fees ( XXXX x charge {$250.00} = {$500.00} late fee ) consumer unfairly charged XXXX interest rate on consumer over payment that was said could not be refunded due to delinquent installment payments however disputes that redactie according to consumer XXXX XXXX XXXX XXXX  statements consumer was not late in XXXX so consumer had been over charged the installment payment XXXX + XXXX XXXX fifth third bank charged consumer XXXX high unfair interest {$770.00} {$770.00} {$770.00} XXXX consumer payment recycled back to the furnished in the form of over charged interest rate XX/XX/XXXX XXXX XX/XX/XXXX consumer invested to assistance to pay monthly installed an additional expenses needed the XXXXXXXX XXXX XXXX XXXX to remove the inaccurate late payments XX/XX/XXXX XXXX First payment intercepted on consumer XXXX XXXX XXXX XXXX consumer first detection of electronic bank fraud discovered XX/XX/XXXX when XXXX  when XXXX dollar worth electronic bank fraud XXXX XXXX XXXX XXXX and XXXX XXXX bank XX/XX/XXXX XXXX XXXX consumer provided provided XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX installment loan reduced to from {$600.00} XXXX reduced payment due to medical consumer payments were up to date and was prior to accepting the COVID XXXX COVID-19 cares act assistance loan program XX/XX/XXXX reduced payment XXXX to XX/XX/XXXX XX/XX/XXXX {$300.00} contradicts fifth third bank 30 late payment XX/XX/XXXX XXXX XXXX Curtailment payment that does not provide decreases reduction in balance. 
XX/XX/XXXX XXXX consumer attached proof of the new bank account number change that had been provided to fifth third bank agent important for future installment payments XX/XX/XXXX XXXX XXXX XX/XX/XXXX contradicts 30 days late Consumer contact fifth third bank with account updated to the new bank account new address and excepts the offer to continues care until XX/XX/XXXX consumer contridics 60 day late credit file consumer also provide the requested payment of {$570.00} thats was said needed to satidiffy XX/XX/XXXX and XX/XX/XXXX contradicts Consumer believes the distress in the auto XX/XX/XXXX consumer with every payment timely payment made on the installment had endured financial payment abuse consumer believes that fifth third had XXXX continued to harm consumer credit file despite the previous 4 years of requesting the furnisher to stop and remove the late reporting they did not support the consumer maintaining a health lending experience. 

of timely and or arranged payment to the financier had been unfairly reported to the CRA Consumer provides keys elements and the harmful inaccuatre installments payments that lead to the unfiar auto loan charge off XX/XX/XXXX to the last year of installments XX/XX/XXXX contradicts XXXX late payment XXXX consumer contact fifth third back intercept payment XX/XX/XXXX first installment payment returned NSF Fifth third Band inadvertently failed to update the XXXX consumer account information fifth third bank intercept on inaccurate date due the the consumer with XXXX unauthorized electronic bank fraud transaction already occured on the new bank account in less than unfair bank 60 days XX/XX/XXXX XXXX consumer contacts fifth third bank for payment processing no payment interpreted consuner bank account according despite of the unauthorized bank transactions ending balance {$1200.00} clearly enough funds to intercept consumer instsmeny payment XX/XX/XXXX payment then discovered it was told by the billing agent that XX/XX/XXXX inaccurately {$280.00} over charged consumer installment payment due to account payment mismanagement. The unfair issue was recognized by fifth third bank supervisor that apologized for the inadvertently mistake due to agent billing error consumer was according to the XX/XX/XXXX bank statement please see attached proof to all the adverse correspondence sent by mail that contradicts the consumer installments payments. 

XX/XX/XXXX {$570.00} - bank error account mismanagement 30 day default XX/XX/XXXX please reference proof attached fifth third bank sends letter correspond stating that consumer XX/XX/XXXX payment returned unpaid consumer attached proof XXXX XXXX bank statement ( DOES NOT ) indicate a payment returned installment on XX/XX/XXXX bank statement contradicts that XXXX payments XXXX fifth third bank XX/XX/XXXX consumer payment {$570.00} and XX/XX/XXXX paid timely as agreed for XXXX XX/XX/XXXX {$350.00} fifth third mail sent falsified correspondence to consumer of providing payment NSF {$350.00} and payment returned unpaid consumer contradicts this false allegations fifth third bank is believed to have processes payment for third time of old bank acct, consumer has attached proof of this XXXX due to the inaccurate re unpaid this is not accurate according to XXXX XXXX XXXX  statement no payment processed consumer account for payment XX/XX/XXXX consumer account does not have return payment according to consumer bank statements contradicts XX/XX/XXXX and XX/XX/XXXX both payments paid agreeable to the payment obligation to fifth third back and was asked by the supervisor to pay to reconcile prior months bank error payment consumer also disputes correspondence sent with inaccurate billing payment returned that also had consumer old address that had been updated to the telephone billing agent - XX/XX/XXXX consumer believes fifth third bank processed payment on closed account for the XXXX times since consumer updated the payment information XX/XX/XXXX XX/XX/XXXX consumer receives call from XXXX XXXX XXXX about milage and details XX/XX/XXXX letter sent regarding current balance XXXX, XXXX and current XXXX XX/XX/XXXX {$570.00} paid as agreed contradicts 60 day late Consumer consumer compliant fifth third bank XX/XX/XXXX letter correspondence and its unauthorized debit card request XXXX pin number did not authorized by the consumer this is major concern due the thousands of dollars that had pleage the consumer XXXX  XXXX, XXXX XXXX, and XXXXXXXX XXXX XXXX XXXXXXXX XXXX card since XXXX same time the consumer provided fifth third bank with the income change from the XXXX unemployment requested documentation and the interception to of installment payment accont information provided XXXX XXXX XXXX  account information that shortly after providing the bank accounts information XX/XX/XXXX {$600.00} contradicts 60 day late XXXX consumer had received over XXXX unauthorized bank transactions during the XXXX and XXXX payment cycle making extremely difficult to make the installment loan payments causing other bill obligations to default contradictory due plague of electronic bank fraud that the consumer failed attempts to dispute XXXX times to consumer bank instructions that had been denied refund of funds while fifth third bank continued to XX/XX/XXXX contradicts 60 day late payment XXXX due to the hijacking of unauthorized electronic bank fraud interesting all there consumer bank accounts consumer had family member gift the consumer installment loan amount due XXXX consumer family member fifth installment loan payment in the amount of {$700.00} paid via website ( FYI ) consumer attached family XXXX  XXXX XXXX XXXX XXXX statement along with letter signature of payment gifted to the consumer installment payment for XX/XX/XXXX XX/XX/XXXX {$590.00} contradicts 60 day late was contacted by fifth third bank claims that the reduced payment requested amount by the billing agent on XX/XX/XXXX. XXXX was not received The consumer received 2 months of abusive telephone accusations that the requested reduced payment had not be received XX/XX/XXXX payment intercepted utilizing the XXXX XXXX  XXXX  account XX/XX/XXXX XXXX payment reported 60 days late contradicts consumer timely payment in addiomal to consumer XXXX installment payment thier XX/XX/XXXX consumer disputes fifth third bank the inaccurate late payment no paymnet received. Consumer believes fifth third bank XXXX payment Please see the consumer attached XXXX XXXX bank account statements shoe proof that the payment they claimed to had returned on XX/XX/XXXX has non payment was inaccurate fifth third bank ( did not ) intercept payment Consumer bank statement indicates contradicts fifth third false accusations of returned payment payment. 

XX/XX/XXXX consumer bank statement ending balance despite of the XXXX unauthorized electronic bank transactions contradicts balance payment deceitful fifth third bank did not intercepted payment scheduled XX/XX/XXXX the ending balance {$670.00} clearly would've paid the installment payment despite of the unauthorized electronic bank transaction that hand nearly cleared the consumer bank account to XXXX balance XX/XX/XXXX XXXX contradicts the 60 day late day late payment XXXX and XX/XX/XXXX mandated payment that caused the consumer financial hardship due to the double changed installment payment impacted other bills to fall behind in payments also the consumer had over XXXX XXXX charges unathorized in the same month fifth third requested doupble payment demanded to pay by end of day XXXX consumer was not aware of the electronic bank transactions was not aware until XX/XX/XXXX that the installment payment was not paid XX/XX/XXXX XXXX XX/XX/XXXX unfairly uncharged installment payment despite the provided ACH pinstallment payment Consumer contacted fifth third bank with installment payment XX/XX/XXXX {$600.00} according to the attached bank statement XX/XX/XXXX ending XXXX clearly enough funds to pay installment payment payment it wast until XX/XX/XXXX that the consumer relieved the XX/XX/XXXX payment never intercepted the consumer bank account for payment. 

Consumer complaint unfair XX/XX/XXXX installment payments that lead up to the unfair auto loan charge off XX/XX/XXXX XXXX payment XXXX XXXX finance contacts consumer states {$2200.00} must be paid same day or my vehicle would be reprocessed stated and the payment would cover the missing payments and XXXX payment XX/XX/XXXX XXXX Consumer complaint unfair auto loan charge off XX/XX/XXXX XX/XX/XXXX Consumer installment returned to consumer bank account of NSF funds due the excessive unauthorized payments that hijacked the consumer installment payments the payment returned he consumer made a good effort payment to fully pay the finance extra XXXX curtailment to add to the late fees of the return payment write after the holidays though though dollars had been stolen from consumer bank account while ensuring installment payments were made XX/XX/XXXX refuced to make XXXX payment without itemized ledger XX/XX/XXXX payment {$600.00} contradicts 60 day late XX/XX/XXXX XXXX Consumer contacts XXXX from 53rd bank XXXX 's explained concern unfair XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX consumer 's Financial challenges greatly consumer request the consumer demands thorough investigation of Fifth Third Bank in accurate reporting unfair practices and unauthorized account activities they request removal of inaccurately reported late payments XXXX times correction of reported balances to match actual payments refund of unauthorized charges and unfair late fees resolution of identity theft concerns and removal of unauthorized transactions detail atomized Ledger of payments and allocation compensation for financial harm and distress cost please review this revised version and if there are additional details you'll like to meet include or changes you like for me to make feel free to let me know

Company response to consumer: Closed with explanation