Consumer complaint received 2019-12-12
Company: U.S. BANCORP
State: OR
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
For many years I have used XXXX for all types of transactions ( transfer money to friends/family, purchase products & rent homes in other countries ). I NEVER ONCE had any issues with  scammers/fraudulent sellers. I have ALWAYS received what I bought. On XX/XX/2019, I rented a beach house to take my XXXX sister for her birthday weekend. When we arrived XX/XX/XXXX we discovered someone was in the house I rented & I was scammed {$700.00}, I used XXXX! I immediately filed a police report and a claim with US Bank to be denied like everyone else because I initiated the transaction with XXXX. After countless hours of research I now know XXXX parent company, XXXX XXXX XXXX, which coincidentally is owned by 7 major banks ( sounds like a monopoly )! The bank I have trusted 20+ yrs is one, US Bank ! The ABSOLUTE ONLY reason I used XXXX was because it was on US Banks app. I typed XXXX in Help, NOWHERE on US Bank app was I referred to XXXX website or did it mention XXXX should be for ONLY friends/family or XXXX does not cover fraudulent claims. 
Instead, US Bank app said US Bank is now partnering with XXXX Consistent, secure and seamless payments experience. We can offer you a fast, secure and convenient way to send money You should not have to question the security of your money when you send it with XXXX. Your transactions carry the same security assurances as any of your other banking activities on US Bank Online and Mobile. Your security is our priority!. I setup my XXXX   acct, received an email from US Bank & added the recepient all thru US Bank app. I read everything & trusted my bank as I always have. 
I ONLY initiated the transaction because XXXX was on U.S Bank app & what I read on US Bank app. THAT IS THE ONLY REASON WHY I INITIATED THE TRANSACTION WITH XXXX. If XXXX had not been on US Bank app I would NOT have initiated the transaction. US Bank assured me everything was sasfe and it would be no different than any other transaction You should not have to question the security of your money when you send it with XXXX. Your transactions carry the same security assurances as any of your other banking activities on US Bank Online and Mobile. Your security is our priority! They need to pay me back {$700.00}, or split with their partners. I will not give up until this is resolved & something is done & precautions are in place so consumers are warned about XXXX on US Bank app. 
Also, US Bank owns XXXX XXXX XXXX, XXXX parent company. XXXX XXXX says This business offers fraud prevention services to the financial services industry. What a joke, they are also scammers & fraudulent people. What is their fraud prevention they offer? If they are the parent company of XXXX then they should be offering fraud prevention on the transactions that go through the financial services ( banks ) and they are not! It is all a big scam. Now I see why Mr. XXXX XXXX, founder CEO of XXXX has backed down from XXXX this year. He has made his millions scamming people, time to move on before it gets too deep. 
It infuriates me that this happened to me & furthermore it continues & XXXX , XXXX XXXX XXXX & the 7 banks are putting their heads in the sand. It disappoints me my bank is involved and is ignoring it. This is not new. Look at the banks statistics of what was XXXX denied claims, this should tell you something. Something is broken and needs to be fixed. Quit ripping off the consumers, put pre-cautions in place ( get rid of XXXX would solve it ). The majority of XXXX sellers right now are scammers and fraudlant people because they know the banks will not go after them and it is all wrong! I will not give up, I will go to the TV news ( XXXX, XXXX, XXXX XXXX ), newspaper ( XXXX  XXXX ), radio, social media anything and everything to get me reimbursed and precautions in place! I now know, there are masses of people that have went through or going through the same thing I am so I know once the word gets out it will go viral. Please do the right thing!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation