Consumer complaint received 2022-10-27
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I B wrote a check for {$20000.00} out of XXXX XXXX XXXX XXXX ( XXXX, Indiana Branch ) to " XXXX XXXX House '' It was then taken to a Fifth Third Bank Branch ( XXXX XXXX, XXXX Indiana ) ( branches are XXXX miles apart ) Thursday XX/XX/2022 A an Owner of the XXXX XXXX  went in and asked the teller If there would be a hold on the check. She proceeded ask the Teller that if there was going to be a long hold on the check we would go and get a certified check. she informed A that there would probably be a XXXX day hold funds available Saturday XXXX XXXX at the Latest Monday XX/XX/2022. So On Saturday She Checked availability and it was still not showing up as available even though it had cleared my account and is no longer available to me. 
So along comes Monday XX/XX/2022 She goes to check her account and it is still not available. we decide to wait one more day. so On Tuesday XX/XX/2022 She Looks and funds are still not available So she proceeds to call the bank, after many attempts she if finally told by employee that the funds will not be available until after XX/XX/2022. So A then proceeded to ask to speak with the branch manager, and was told there was no Branch Manager There to speak with and no one else could help her with this issue. So A calls Fifth Third Corporate Offices ( XXXX Ohio ) after XXXX attempts she finally speaks with an employee. He proceeds to give her no help and there is nothing he can help her with on this issue. A then asked to speak with his supervisor and is inform he can take her information and pass it on, also she is informed that it may take up to XXXX hours for a return call, what else could she do but agree to the XXXX hours. That was Tuesday XX/XX/XXXX around XXXX pm, As of XXXX PM Thursday XX/XX/2022 she has still not received a return call. So on Wednesday XX/XX/2022 Around XXXX PM after trying many times to call the Branch and no one answering she goes into the Branch and asked to speak with a manager. She is told there is no Manager on duty and is given a business card. When she goes to ask about funds she is told she will have to speak with the manager. So on Thursday She makes repeated attempts to call the manager to no avail. so I proceed to the Branch since it was my check that was deposited and my money that is no longer available to either one of us. I walk in and proceed to speak with the manager, I have paperwork with me showing where it had cleared my Bank on Saturday XX/XX/2022. I was told there was not a Manager at this location today. As soon as I said the name A an employee replied we can not talk about that {$20000.00} check, A dark haired employee proceed to tell me that it was a large amount. ( believe me when I say a {$20000.00} is not a large check I have had business all my life and it is nothing to deposit a check or {$500000.00} to a XXXX at a time. ) She begins to tell me that A would need to speak with a manager, " I then replied when could she speak with a manager '', she will need to call and set up an appointment with her. " I replied When would she be able to speak with her about an appointment time? '' she replied like I said she would have to speak with the manager and I can not say anything else about this situation to you. '' So I left neither one of us getting anything but a run around again today.

Company response to consumer: Closed with explanation