Consumer complaint received 2023-02-08
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I have been a " victim of Fraud/Scam from XXXX XXXX XXXX and provided the reports submitted to my local police precinct ( XXXX XXXX Police Department XXXX XXXX the FBI, FTC, and any other agency the FTC advised me to inform that the fraud/scam occurred. I have submitted all of my documentation to the bank with the reports submitted to each one of the agencies the FTC process advised me to complete. 

I was contacted by XXXX XXXX via XXXX XXXX and advised there was this person/program that she had access to, and the program was designed to help people having problems with bills to get their bills caught up and there would be a fraction of the balance of the bill that would be the cost of the program/service. I asked how the payments were made, I was advised the payments were made using a debit/credit card. I was advised how the program worked was they would make the payments on my behalf using the card and provide me the confirmation of the payments and once it was completed, I would then make the payment to them for the services/signing up for the program. 

XXXX XXXX asked me for my accounts that I wanted to get paid up to date and I provided her the information. I have known XXXX XXXX since XXXX as I dated her cousin, and we had kids the same age and they spent time at my home and her home. I provided XXXX XXXX the information for the accounts listed below : XXXX. XXXX XXXX  XXXX  - A payment was made for {$3000.00} using a falsified checking account number, the payment was returned advising " unable to locate account. '' XXXX. XXXX XXXX XXXX - A payment was made for {$2000.00} for my XXXX XXXX XXXX owned by my son XXXX XXXX XXXX. 
XXXX. XXXX  - A payment was made in the amount of {$920.00} for my XXXX XXXX XXXX owned by my son XXXX XXXX XXXX, XXXX XXXX called in advised her name was XXXX XXXX XXXX, and provided a falsified checking account number, The payment was returned with the statement " unable to locate account. '' XXXX. XXXX- A payment was made in the amount of {$1000.00} for my XXXX XXXX XXXX XXXX XXXX Supercharged for myself. XXXX XXXX called in advised her name was XXXX XXXX XXXX, and provided a falsified checking account number, The payment was returned with the statement " unable to locate account. '' XXXX. XXXX XXXX - XXXX cashier 's check was to be cut and mailed out to my home and arrive on XX/XX/XXXX - this was in the amount of {$1300.00} to pay rent for my significant other for the months of XXXX and XX/XX/XXXX. 
XXXX. XXXX XXXX ( XXXX ) - a payment was made in the amount of {$390.00} on XX/XX/XXXX at XXXX, last 4 digits of the checking account were XXXX and the payment was returned on XX/XX/XXXX, with an error message advising " unable to locate this account. '' XXXX. XXXX  XXXX  ( XXXX ) - XXXX XXXX has my information. 
XXXX. XXXX XXXX ( XXXX ) - XXXX XXXX has my information. 
XXXX. XXXX  XXXX  ( XXXX ) - XXXX XXXX has my information. 
XXXX. XXXX ( XXXX ) - XXXX XXXX has my information. 
XXXX XXXX  XXXX ( XXXX ) - a payment was made in the amount of {$590.00} on XX/XX/XXXX and the payment was returned on XX/XX/XXXX, the representative refused to provide the last 4 digits for the debit card that was used, for security purposes. I advised that I included the statement in the report and the Police/FTC could request the information through their investigation process.

Company response to consumer: Closed with explanation