Consumer complaint received 2023-07-30
Company: Selene Holdings LLC
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Chain of XXXX XXXX loan originated with XXXX XXXX in XXXX. That same year XXXX XXXX sold the loan to XXXX ( now XXXX XXXXXXXX XXXX ). In XXXX XXXX XXXX sold the loan to XXXX Bank, serviced by Selene Finance LP. 

We requested from XXXX, several times over the past year, a copy of the original note with endorsements. They would only send us a copy of the note with no endorsements. After we filed a complaint with the CFPB on XX/XX/XXXX, XXXX finally sent us the copy we asked for, on XX/XX/XXXX. It is attached hereto. It has XXXX endorsements : XXXX is pay to the order of XXXX XXXX, the originator. The other is an endorsement in blank from XXXX XXXX, which reflects the XXXX sale to XXXX. There is no endorsement reflecting the sale from XXXX. XXXX to XXXX Bank. 

On XX/XX/XXXX, we sent a Qualified Written Request ( QWR ) to XXXX. A copy of that QWR is attached hereto. We requested, XXXX XXXX, a copy of any endorsement, assignment, or allonge reflecting the transfer of the loan from XXXX XXXX, the previous owner, to the current owner, XXXX Bank. In response, on XX/XX/XXXX ( attached hereto ), XXXX sent a copy of the XX/XX/XXXX, Notice of Assignment, Sale or Transfer of Your Mortgage Loan, notifying us that our loan had been sold. This simply is correspondence we had already received. This is not an instrument reflecting the sale of the loan from XXXX XXXX to XXXX Bank, which is what we requested. 

At this point, it appears there is or XXXX be a problem with the chain of title of our loan. We are requesting that XXXX provide a copy of the endorsement, assignment, or allonge that reflects the sale of our loan from XXXX XXXX to the current owner, XXXX Bank. If no such document exists, we request an explanation of why no such document exists. 

The Loan Modification We were offered a Loan Modification Agreement by XXXX. A copy of that XXXX was attached to XXXX XX/XX/XXXX, response to our first CFPB Complaint, and is attached hereto. The loan modification documents sent by XXXX show a first payment due date of XX/XX/XXXX, a date that had already passed by more than XXXX months. However, we had a CFPB complaint pending for XXXX days, from XX/XX/XXXX, to XX/XX/XXXX. Prior to that, we had a pending QWR ( originally sent on XX/XX/XXXX ) for which we did not receive a response until XX/XX/XXXX. We could not sign the loan modification documents until the CFPB complaint was resolved. XXXX informed CFPB on XX/XX/XXXX, that it was still working on our issue, and then responded on XX/XX/XXXX. At that time, XXXX gave a deadline of XX/XX/XXXX, to sign and return the loan modification agreement, together with XXXX payments. 

We could not sign, in XX/XX/XXXX, the loan modification agreement with a first payment due date of XX/XX/XXXX. The signing of the documents was delayed by XXXX review of our CFPB complaint. We were ready to sign the loan modification agreement. However, while we were ( and are still ) able to begin making monthly payments in XX/XX/XXXX, we could not make XXXX payments. In our XX/XX/XXXX, QWR, we requested that XXXX update the loan modification documents to reflect a first payment date that had not already passed. By their XX/XX/XXXX, response, they denied the request, and sent us another XXXX XXXX Assistance XXXX, requiring us to go through the entire application process again from the beginning. 

We are requesting that XXXX send us a XXXX XXXX XXXX, for the same terms previously offered, that does not have a first payment date that has already passed by several months.

Company response to consumer: Closed with explanation