Consumer complaint received 2023-05-17
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Dear Sir/Madam : My credit report contains inaccuracies regarding late payments. I'd like the credit bureaus to erase the inaccuracy from my credit record. On this account, I was NEVER LATE. I'll say it again : I've never been late with a payment. I can challenge erroneous status on my credit report under the Fair Credit Reporting Act. These credit agencies are providing inaccurate data, and I'm curious as to what they're basing it on. They can't prove I was late, and they aren't CORRECTING OR UPDATING this information in their records. 

XXXX - Account Number : XXXX, Opened on XX/XX/XXXX, XXXX {$0.00} : I never received a mailed statement for the month of XX/XX/XXXX, which resulted in an unintended oversight on my part. However, it is important to note that I have always been diligent in making timely payments on this account. I kindly request that you review my payment history, which will clearly demonstrate my consistent record of on-time payments. Had I received the statement for XX/XX/XXXX, I would have promptly made the payment, as I have done in the past. Therefore, I request the removal of the late payment notation from my credit report associated with this account. 

XXXX  - Account Number : XXXX, Opened on XX/XX/XXXX, Balance {$0.00} : The late payments incurred in XXXX and XX/XX/XXXX on this account were a result of the companies negligence. They made an error in reporting it. According to the FDIC policy, a payment equivalent to 90 % or more of the contractual payment is considered full payment in computing past due status. As I made payments exceeding this threshold during the specified period, I request that you remove all late payment notations for XXXX and XX/XX/XXXX and ensure compliance with the FDIC policy. 

XXXX XXXX - Account Number : XXXX, Opened on XX/XX/XXXX, Balance {$160.00} : The dates reported as late on this account are inaccurate. I have never been late in making payments, and I request that you update your records to reflect 100 % accuracy. Additionally, the late payments incurred in XXXX and XX/XX/XXXX were a result of fraudulent activities and inaccurate reporting. I urge you to remove all late payment notations associated with this period, as they do not accurately represent my payment history. Furthermore, please ensure compliance with the FDIC policy regarding past due status calculations. 

XXXX XXXX - Account Number : XXXX, Opened on XX/XX/XXXX, Balance {$6200.00} : I dispute the classification of this account as a charge-off. The alleged charged-off amount represents the trade-in value of a car that was sold in violation of the state lemon laws. I followed proper procedures and can not be held liable for the dealership 's deceptive practices, as recognized by the law. Therefore, I request the removal of the false charge-off status and an update for 100 % accuracy. Additionally, I request the removal of the balance and an update to reflect that the account has been paid as agreed. This was an illegal repossession followed by erroneous reporting on my credit report. It is imperative that you investigate and correct this matter promptly. 

Please update and correct this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information. Also, update the following accurate personal information to my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation