Consumer complaint received 2023-10-27
Company: WELLS FARGO & COMPANY
State: PA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XXXXFirst, I was reviewing a former complaint that is now closely connected to this complaint and notice a page is missing from complaint numberXXXX. This page is missing key information regarding dates, times from my Cfpb filed XX/XX/XXXX ( at least is is not showing in my personal computer which I know I saved. 
On Thursday, XX/XX/XXXX, I was looking to review my Savings account ( ending in XXXX ) statements. I was particularly interested in my XX/XX/XXXX statement as I was not satisfied with the response from XXXX XXXX and was going to have my account reviewed and audited. I searched for the XX/XX/XXXX transaction that had occurred and the " adjustment '' that was made by XXXX XXXX, said branch manager. I saw neither transaction. Alarmed I called the XXXX number. Oddly, the automation on the first call asked me for my social security number and then my pin number. Usually I would be given options to put in my account number, card number and/or social security..I received a response to my call to Wells Fargo-if she said her name I did not hear it. I asked about the transaction dated XX/XX/XXXX ( see complaint # XXXX which involved me requesting two ( 2 ) money orders one for {$410.00} and the other {$660.00} plus a {$10.00} fee ( XXXX for each money order. I also completed a slip for withdrawal from savings of $ XXXX {$1100.00}. However the receipt given a XXXX dollars short, so I went to see " XXXX '' who was the teller. To shorten this, the teller had gone and I waited XXXX minutes for XXXX XXXX XXXX who later said she had an important client and could not see me XX/XX/XXXX. Later that day she called my cell phone " as a courtesy '' call. I returned her call and she explained the problem. I made an appointment for XX/XX/XXXX as I was would be in the area for another appointment. We met, she asked that XXXX be taken out of my savings account. I agree after having go over the particulars. At any rate, today XX/XX/XXXX, I saw NO ACCOUNT of either transactions the original or the correction. At the time of our discussion in XXXX I requested a letter of explanation why this " error '' occurred and what was meant by " Buy money order '' when two other tellers knew nothing of such a transaction ( name ) at that time she stated she would ask her boss-I asked was that XXXX XXXX and she said " no another boss ) She then type one sentence on no letterhead but stamped with letters being about an XXXX inch. But I was satisfied that the appropriate transaction s were documented. Today I learn it is NOT showing on my account. Now the 1st teller I spoke with stated she saw no such transactions on my savings account! I asked to check again and she suddenly got angry and said I just see {$410.00} documented as a check /money order draft. I said I didn't want to argue but could you explain that again? 
She grew upset and I calmly I want ask you anything more thank you, This is recorded I presume. Because she said I was on a recorded line. Next I called again hoping to reach another " banker ''. I was told there was no such transaction showing in my savings account! She stated that a transaction occurred On XX/XX/XXXX for XXXX but that was it!!! Obviously there is some type of fraud here being committed, by Wells Fargo. : 1. the beginning of my complaint to CFPB is missing that explains dates and times 2. two parties claiming to be Wells Fargo representatives state they see no documentation of the transactions I describe. The second representative offered to send me the transaction showing XX/XX/XXXX withdrawal, which I received via e-mail. 
3. the above responses is in direct conflict t with the written responses coming from a " XXXX XXXX Wells Fargo ). 
4. Sadly, there is reason to believe a conspiracy to degrade and sabotage my banking relationship with Wells Fargo

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation