Consumer complaint received 2023-01-22
Company: WELLS FARGO & COMPANY
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I have been Bank with wells Fargo since XXXX an I have always tried to keep a few dollars in my account.. sometime I was able to deposit funds through out the year but always kept at least XXXX} in a checking account.. they close my account down less then a year an when tax time comes I get letter in mail they closed my account every year since XXXX XXXX I had a savings and check open for me an savings for my son cause he was just XXXX  at that time I was receiving unemployed check an every XXXX ... An me an my son 's father separate XXXX in XXXX an he hacked my account and I called the bank an tried to report it they wouldn't do it.. all they did was issue me a new debit card.. he wipe my son saving empty.. every I had to call prior to that caused they closed my account in XXXX close to XXXX when those deposit stopped an I had to open a new account every year not understanding why but I liked that bank so I would... Since XXXX XXXX started I have had so much fraud the bank would cal me or I be getting gas my card would decline so I XXXX to bank an they go over what the reason was which fraud an issue me a card seem like every XXXX or XXXX back to back... Well this past XXXX XXXX I have so much deposit come through work, unemployment child tax credit for XXXX an side jobs I was working directly deposited.. I went to file my taxes XX/XX/XXXX I go on my phone to online banking to give XXXX tax my check account an routing number so I can get my taxes everything was fine ... Then I track down my taxes on irs app said it was deposited into my bank XX/XX/XXXX.. I open my phone to wells Fargo app XX/XX/XXXX, XXXX it said user name not found so I called the bank an they closed my account not sure why but I made a complaint an still to this day I have not received my taxes if irs portal hasn't changed yet it's says it's in my bank account... I made complain with IRS they said they no longer have it it pulls up on line it is in my account.. I been trough ups an downs with XXXX an they said they don't have it it's in my bank... So I called a tax XXXX haven't heard anything from them it's been well over XXXX days... Prior to them closing my account no letter stating they did or email that they did... I tried to open another account they would let me at that time... So me an my son got evicted had move XXXX with my uncle so I go on line finally they let me open another.. with a sign up bonus attached new check account {XXXX sign up bonus an have direct deposit set up an first direct deposit I would receive award XXXX... I never receive the card from them just a letter .. so I go to Cash my son 's fist XXXX checks i had XXXX at the time he had just gotten approved.. I need to deposit XXXX check an some of the other they told me no I could not I have to deposit XXXX checks an wait about XXXX to XXXX days to clear... So I left an went to another bank XXXX XXXX XXXX XXXX an they let me get back what I needed to feed me an my son at the time an rest was available next day.. I really like wells Fargo.. it's some of the people don't need to wrk their also I was being charged a fee with that last account not sure if it's still open they never pick up the phone an I never gotten a debit card .. nor XXXX for open it .. about a XXXX  after I had done all that I went to on line app to transfer money from am first to wells Fargo it would not let me do it... I call wells Fargo an they closed my account again o not only that I didn't want to leave wells Fargo bank so when they did fraud on me during XXXX I had open a savings or checking with them as well an linked it to my main account I had to keep track exactly when my money deposit so I can transfer to the XXXX  XXXX an I never got a card for that account either so everytime I need money with drawn or went to buy something I only transfer what I was using only so I would not be declined while in store or getting gas with my son cause they cancelled my card... It seem like every XXXX or XXXX this was happening I didn't want to close the account cause they told me not at the moment cause they were investigate who was making purchase at same time I was... In store

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation