Consumer complaint received 2023-05-14
Company: Bread Financial Holdings, Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I paid of my credit card in full on XX/XX/2022. I paid {$2900.00}. The due date was XX/XX/2022. My balance was brought to {$0.00}. My credit report also indicated that my balance was at {$0.00}. On my XXXX statement Comenity stated that I still owed money which was not true. Comenity misquoted the amount I paid. Comenity used my XXXX 's ( the previous month 's ) payment as my XXXX 's payment which was {$130.00}. They completely ignored my final payment on my bill. This amount was carried into my XXXX statement as a balance and attracted interest rates which should not have happened. Comenity issues its statements on the XXXX of each month online and creates a due date of the XXXX of that month. Therefore my XX/XX/XXXX payment should have been reflected on my XXXX statement but it skipped an entire month creating an additional interest fee to be paid in error. 

I was unaware of this additional fee as I got confirmation from my bank, Comenity and my credit report that my debt was fully paid. In XXXX I still owed Comenity {$10.00} in interest for a balance that was cleared two months prior. Comenity then wrongfully reported me as one month delinquent. By this time I owed {$43.00}. I disputed this with both Comenity and XXXX. During their investigations I still paid the bad faith fee so as to avoid any more issues with my credit report. The matter was resolved. My credit report was restored. 

When I paid the bad faith fee of {$43.00} Comenity returned the payment but then charged me a fee to return the money. When I called Comenity they said I had insufficient funds. I explained this couldn't be as I got a confirmation number that the payment went through and my balance was updated to {$0.00} everywhere. I was unaware of this return as the issue was still being investigated. The return fee then went into late payment and I then paid even more interest on that fee. The total amount came up to {$80.00}. Comenity then charged my credit card with the {$80.00} owed racking up even more fees and interest as this was now considered a purchase on the credit card. 
I disputed the mistake again and Comenity has not removed the error from my credit report. All three of my credit reports have different information. My Experian credit report says I was never late and my debt to Comenity is {$0.00} but XXXX and XXXX have reported that I am 2 months late and that I still owe Comenity money. Comenity has caused my credit score to drop from XXXX to XXXX alleging I was late on fees when in reality I had no fees to pay. I have also lost out on an opportunity to be approved for a mortgage since my credit score has dropped so significantly. I was pre approved for a student loan for school but my affected credit score will impact the amount I'll be eligible to receive.

Comenity has been ignoring all my efforts to have this rectified. It is a simple correction.

Company response to consumer: Closed with monetary relief