Consumer complaint received 2022-01-02
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
PLEASE the attached STATEMENT OF FORGERY WHICH LISTS IN DETAIL THE PREVIOUS FRAUDULENT ACTIVITY REPORTED ON MULTIPLE ACCOUNTS THAT I HOLD WITH NAVY FEDERAL. main amount of money was an internal member to member transfer from my account into another members account who i have never even heard of & do not know. i was told by the XXXX rep that this man 's name was added to my account 3 transfers were made on the same day in the amounts of 1. {$5000.00} 2. {$150.00} 3. {$550.00} a TOTALING XXXX and then was immediately deleting from being attached to my account.!! I HAVE ATTACHED THE COMPLAINT FILED WITH THE FEDERAL TRADE COMMISSION AND WILL BE CONTACTING VISA AS WELL. I WILL CONTINUE TO PURSUE ALL AVENUES AVAILABLE TO ME IN ORDER THAT ALL MONEY ILLEGALLY TAKEN FROM MY ACCOUNT EITHER BY THIEVES OR IN ERR BY THE BANK ( NAVY FEDERAL ) THAT I ENTRUSTED TO SAFEGAURDMY MONEY. IN XXXX OF XXXX, I HAD {$56000.00} IN MY XXXX CHECKING/SAVINGS ACCOUNT AS WELL AS {$3000.00} IN A SECURED NAVY FEDERAL CREDIT CARD IN ORDER THAT I ACHIEVE THE XXXX SCORE NEEDED TO QUALIFY FOR A FIRST TIME HOME BUYERS LOAN. ( I WAS TOLD XXXX, I HAD A XXXX ) AND I WAS LOOKING FORWARD TO WORKING WITH A NAVYFEDERAL MORTGAGE ADVISOR AND HOPING TO BE IN A NEW HOME BY THE BEGINNING OF XXXX. ALTHOUGH I WAS STEADFAST IN THE HANDLING AND REPORTING OF ALL IDENTITY THEFT/FRAUD SCAMS AND FOLLOWED ALL ACCOUNT REQUIREMENTS IN ORDER THAT MY FINANCIAL SITUATION REMAINED IN GOOD STANDING. XXXX OPTED TO SUSPEND MY DEBIT CARD PRIVILEDGES AND REVERSE ALL PROVISIONAL CREDITS PREVIOUSLY PLACED IN MY ACCOUNTS SAYING I WAS IN " VIOLATION OF THE DEBIT CARD AGREEMENT '' BUT NEVER SPECIFYINGHOW OR WHY THIS CONCLUSION HAD BEEN REACHED. THEN BEGAN RACKING IN {$29.00} RETURNED ITEM FEES EVEN THOUGH THE ITEMS WERE NOT PAID AND I HAD OPTED OUT OFI WAS LEFT UNABLE TO PAY MY BILLS AND FINANCIALLY BANKRUPT ( NO JOKE ). I HAVE SINCE FOUND ACCORDING TO THE FAIR CREDIT BILLING ACT, I AM LIABLE FOR NO MORE THAT {$50.00} IF CARD NO LONGER IN MY POSSESSION AND {$0.00} IF STILL IN MY POSSESSION. I AM THE VICTIM OF A HACKING SCAM THAT HAS LEFT ME NEARLY DESTITUTE ... no matter how hard i have tried to keep my head above the water, i am fighting obstacles every step of the way. I DEMAND TO BE MADE WHOLE AGAIN IMMEDIATELY! THIS IS NOT OF MY DOING AND I WANT EVERY BIT OF MY HARD EARNED MONEY BACK!!

ATTACHED:1. STATEMENT OF FORGERY2. 1ST REPORT OF FRAUD TO FTC.GOV 3. 2ND COMPLAINT TO FTC.GOV4. BANK STATEMENT SHOWING TRANSFER TO XXXX XXXX? ( I NEED THIS BACK IMMEDIATELY ) THIS SHOULD BE A VERY STRAIGHTFORWARD AND SIMPLE ITEM TO FIX!! IT WAS ORIGINALLY REPORTED ON XX/XX/XXXX. I WANT THE PROPER REPARATIONS MADE AND NO FURTHER DISRUPTIONS TO MY LIFE AND OR VERY VALUABLE TIME!! ORIGINAL FRAUD REPORTED AT END OF XXXX! I SHOULD NOT HAVE TO FIGHT THIS LONG AND HARD FOR MY OWN MONEY!!!!! 5. EMAIL PERTAINING TO XXXXCHARGE OF {$230.00}. I HAVE BEEN WAITING ON THEIR CREDIT SINCE XX/XX/XXXX & I PREFER THAT NF FIX IT NOW AND COLLECT FROM THEM. THIS SHOULD BE SUFFICIENT EVIDENCE.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief