Consumer complaint received 2022-08-10
Company: TRUIST FINANCIAL CORPORATION
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
First Name : XXXX Last Name : XXXX Email : XXXX Phone : XXXX XXXX Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXte : WA City : XXXX Zip : XXXX Country : USA Mortgage Loan Number : XXXX Truist Bank XXXX XXXX XXXX XXXX, XXXX, NC XXXX ( XXXX ) XXXX Description of Complaint : On XX/XX/2022, SunTrust withdrew XXXX routine auto mortgage payment out of my XXXX XXXX  checking account. On XX/XX/2022, I received an alerting email from Truist Bank notifying me that the XXXX mortgage payment was returned, asked me to resend a new payment and charged a late fee of {$35.00} on my account. 
Truist emailed to return my XXXX mortgage payment but I never received it, no payment was ever credited back into my XXXX XXXX checking accounts. In XX/XX/2022, Truist took over, my XX/XX/2022 mortgage statement showed there was an extra payment in the amount of {$940.00} categorized as Unapplied Funds. At the end of XX/XX/2022, the XXXX month of the year, the mortgage statement showed SunTrust Bank and Truist Bank had withdrawn a combination of XXXX mortgage payments in the total amount of {$6500.00}. SunTrust Bank and Truist Bank had withdrawn more mortgage payments than they were supposed to, charged late fees on my account, and reported a 30-day late mortgage payment to the Credit Bureaus XXXX Truist Bank knew that it was wrongdoing, unethical practices, and in violation of RESPA to file a misleading report to the credit Bureaus, Truist XXXX late report had caused tremendous collateral damages to my financial wellbeing. My credit scores were excellent and in the XXXX range, after the 30-day late report, dropped down to XXXX and in the poor range, that is XXXX points dropped. My life was completely turned upside down because of Truist Bank misleading report. I cant apply for credit, can't refinance my home, and deny the work contracts. 

Dear CFPB Authorities : I filed this complaint to show you that I was treated unfairly by Truist Bank. Truist Bank received my payment from SunTrust Bank, 18 days later sent me an alerting email to return my payment, asked me to send a new payment, and charged {$35.00} late fees on my account. I was not late with my mortgage, but Truist Bank was clearly in violation of the RESPA Act, knowingly consumers allowed 60 days grace period as the merger transitions taking place, payment can not be treated as late and no late fees can be charged. 
My credit report took a big beating after Truist Bank filed a misleading report with the Credit Bureaus. 
I demand Truist Bank immediately remove the harmful items from my credit report. Inform the Credit Bureaus of the incorrect items and my payment removes them from my credit report. 
Thank you CFPB Authority. 

Sincerely, XXXX XXXX Desired Settlement : Contact by the business ; Correction to a credit report ; Refund

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation