Consumer complaint received 2023-04-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
XXXX XXXX debit card payment to click and pay for XXXX landlord Staes didnt received payment while click and pay show payment requested payment results from bank that they were paid to issue to landlord capital one closed my account rejected my direct deposit XXXX payments that were to be pay rejected XXXX XXXX payment for same amount paid landlord states they need to see proof which click and pay showed proof sent me proof and I sent to landlord bank statements to show availalitlity XXXX XXXX payments online for same amount bank states that after I dispute it they will give me my money back so on XXXX XXXX I made a dispute stating I needed proof of payment if not please issue me back my money because if they haven't been paid where is my money at so the bank issued me XXXX on the XXXX of XX/XX/XXXX I spoke with an representation from the fraud department who go into bank and withdrawal the money I also had a direct deposit from my job which the bank rejected and sent back to usps inwhcih is my livelihood my social check ll my checks coming in my allotments tsp which I have linked to thier bank including my XXXX savings account in which I could transfer money into my account rejected cant even change the routing number to change the banks so I can change banks but this money from the dispute comes in and it says available and I go to the bank they refuse to give me my money so I have had several incidents with this clerk in this bank on XX/XX/XXXX I went into bank after being told I had XXXX XXXX but I had to deposit my XXXX XXXX XXXX to pay my car insurance the same clerk that wouldn't release my money today told me the check would not be cashed until 7 days it wouldn't pay the incoming bill go outside and go to the check cashing place bring back cash I tried to find one but was so weak had to return home tried again the next day check cashing in my area and went back and deposited and made the payment it was rejected and closed and canceled my insurance the clerk kept telling me I only has XXXX dollars available when I called on phone at home and it says available and it shows in my account available where as I gave the fraud complaint my dispute as they instructed me and an email was sent to me saying they have received my dispute they would review it and give me an refund in which they did like they have always done in a dispute they dont put money into account unless they have resolved and even if they fell after 90 days it was a wrong decision they take the money back I have issued documents and proof of receipt for payment had the owners give me printed receipts and sed it to them and they have taken back my money so I had to pay twice when I and the owner shoed proof of payment twice I have paid parking tickets online and in person at finance office downtown and still haven't been revised rejected payments always my XXXX XXXX XXXX XXXX pay rejected my XXXX auto pay rejected

Company response to consumer: Closed with explanation