Consumer complaint received 2021-01-09
Company: Square Inc
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I WENT TO THE XX/XX/XXXX ON XXXX  AND XXXX A CLERK WORKING THERE WAS STANDING BEHIND ME CLEANING THE PIZZA AREA I BELIEVE SHE STOLE MY PIN NUMBER AS I WAS ENTERING IT ON THE KEY PAD THIS HAPPENED IN XX/XX/XXXX. I HAVE BEEN TRYING TO CONTACT CASH APP BUT YOU CAN NOT GET ANYONE TO ANSWER A PHONE. ALL YOU GET IS A RECORDING THEY ARE SCANDALOUS AND THEY STEAL PEOPLE MONEY OUT OF THERE ACCOUNTS. I THIS CASH APP IS A FRAUD AND IS STEALING FROM MILLIONS OF PEOPLE. I HAVE SEVERAL EMAIL PROVING I WAS ROBBED XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX AND XXXX  XXXX XXXX STOLE {$210.00} AND THEN {$370.00} ALL FOR BITCOINS.. I DO NOT WANT TO DO BITCOINS AND I HAVE NOT EVER PARTICIPATED IN BITCOINS. I HAVE EVERY EMAIL SHOWING WHAT TRANSPIRED BUT CASH APP SAID I STOLE MY OWN MONEY. WHAT THE XXXX. AND THEY STOLE MONEY AS WELL. I REPORTED TO MY BANK AND THEY DID AN INVESTIGATION AND CASH APP TOLD MY BANK I DID THOSE TRANSACTIONS WHEN THEY KNOW I DID NOT AT ALL. I AM GOING TO FILE MORE THAN JUST THIS COMPLAINT IF CASH APP DOES NOT GIVE ME MY MONEY BACK AND NOW. ALL OF IT. CASH APP SUCKS AND IT DOES NOT EVER NEED TO EXIST AGAIN. I COULDN'T EVEN GO BACK INTO MY OLD ACCOUNT TO SEE IF ANY CHANGES WERE THERE. THEY XXXX LIKE XXXX.. IF IT FITS A FEW EMAIL ARE ATTACHED HERE You purchased Bitcoin You forwarded this message on Wed XX/XX/XXXX XXXX XXXX Cash App XXXX Sat XX/XX/XXXX XXXX XXXX  Bitcoin Purchase XXXX BTC {$210.00} Completed Purchased XXXX BTC Exchange Rate {$10000.00} Fee {$3.00} Total {$210.00} Square Inc . 
You purchased Bitcoin You forwarded this message on Wed XX/XX/XXXX XXXX XXXX  Cash App XXXX Sat XX/XX/XXXX XXXX XXXX  Bitcoin Purchase XXXX BTC {$370.00} Completed Purchased XXXX BTC Exchange Rate {$10000.00} Fee {$6.00} Total {$370.00} Square Inc . 
You purchased Bitcoin You forwarded this message on Wed XX/XX/XXXX XXXX XXXX Cash App XXXX XX/XX/XXXX XXXX XXXX  I do not and have not purchased bitcoins at all. I only joined the XXXX stock on cash app. I have several email proving I was hacked and robbed on my outlook email address XXXX I have a folder called cash app fraud. Dating from XX/XX/XXXX THERE ARE MORE these are the other charges that were made by flat out using my card. The first 3 transaction I do recall making but not the rest. I noticed this when my account went into the negative due to this and my account is in the red again due to this issue. I have worked with my bank, XXXX XXXX XXXX claims department regarding this issue. The claim is still active to date. 


XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXX Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX I believe 3 of those charges are mine the XXXX the XXXX and the XXXX the rest was stolen by that clerk from the XXXX in my outlook emails i have a whole folder of cash app fraud emails and CASH APP CAN NOT HEAR ANY OF THIS.. I HAVE SENT THEM EVERY EMAIL to CASH SUPPORT.COM AND THEY KNOW ABOUT THE MONEY THEY TOOK BECAUSE I REPORTED TO THE XXXX XXXX XXXX  FRAUD CLAIM DEPARTMENT. Cash app claimed I made those charges. I need real help please.

Company response to consumer: Closed with explanation