Consumer complaint received 2023-01-11
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
This is regarding the Wire Transfer Froud Claim with Chase. I object to the decision that my claim is denied without reimbursing me for the unauthorized transactions that were posted on my checking account. Im appealing the decision. Please see the details below : On XX/XX/XXXX morning, I discovered almost all my funds on my Chase checking account were gone. I first called Chase to report the incident at XXXX XXXX. There were total of XXXX unauthorized wire transfer transactions out to a bank in XXXX to a person that I have no knowledge of. Among the XXXX unauthorized transfers, XXXX of them were with the amount of {$3500.00}, and XXXX with {$3000.00}. XXXX transactions were made on XX/XX/XXXX and XXXX more were made on XX/XX/XXXX. That is a total of {$27000.00} were taken out of my account without my knowledge or authorization. I have no knowledge of the payee, the destination bank or anyone in XXXX. I have never given or tricked to give any authorization via my phone, PC, email or text. 

During the call with the Chase Representative on XX/XX/XXXX XXXXXXXX XXXX the Chase Representative informed me that I should have received text messages for any outgoing wire transfers, and after her initial investigation, she told me the reason I was not able to receive any notifications was because my phone number was changed by someone else, and Chase XXXX to inform me by email or any form of communication that my phone number was changed in order to protect my personal account information, especially with phone number being critical for XXXX authentication and receiving any notifications from the bank. 

Since this is a fraudulent activity and identity theft case, I have filed a Police report immediately on XX/XX/XXXX with XXXX XXXX on-site. The Police Report # is : XXXX, which is attached with this message. 

After receiving the Unauthorized Signature or Forged Item Declaration on XX/XX/XXXX, on XX/XX/XXXX, I went to the Chase XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX with XXXX XXXX, Relationship XXXX XXXX, I faxed the form along with the copy of police report # to the Claim department. I called the Chase claim department after leaving the bank XXXX XXXX on XX/XX/XXXX XXXX XXXX, the representative informed me it would take XXXX days for the decision to be made. On XX/XX/XXXX at XXXX XXXX, I called again to the Chase XXXX department, XXXX representatives XXXX and XXXX informed me that case was denied on XX/XX/XXXX. Chase failed to inform me by email, phone, text message or any type of communication about the decision under the very distressed situation. And there was no way for me to speak directly with an agent who is involved in making the decision. And Chase also failed to provide written copy of the investigation report that can be used for filing complaints and lawsuit. 

Im appealing the case. Jet has indicated that he has appended the information above to the case, and I should get a response from the back office within 2 days. I understand that Im protected under the law of Electronic Fund Transfer Act ( XXXX ), and please advise what I can do or any information I can provide to assist with the investigation of these unauthorized wire transfers. We will subsequently file claims to The Federal Bureau of Investigation, chase regulator Federal Reserve Bank XXXX New York, Federal Trade Commission and the Consumer Financial Protection Bureau. I'm requesting the CFPB 's assistance to reevaluate my case with Chase and audit their process in protection consumers and how they form their decisions. And I'm also requesting them to provide transparency of the stages, as well as a copy of the detailed investigation report that can be used for lawsuit if the case is again denied. 

Thank you.

Company response to consumer: Closed with monetary relief