Consumer complaint received 2021-09-27
Company: CITIBANK, N.A.
State: WA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
In XXXX XXXX XXXX XXXXXX/XX/XXXX I was solicited multiple times from Citibank to open an account and receive a {$1500.00} promo. Based on the Citibank 's Offered promises, advertisements, solicitations, etc, etc I proceeded to open an account on line with Citibank. 
From the moment of attempting to open an account, Citibank 's online system, website, platform, backend systems and processes had numerous glitches and problems. Citibank 's account glitches did not end there. I had the funds ( & then some ) ready to open the account ; however, Citibank admitted glitches about Citibank 's website, Citibank 's system & processes and problems on Citibank 's end. I have witnesses on this matter. 
My wealth relationship manager ( and many other Citibank representatives ) were well aware of Citibank 's system, website & other glitches through my many, many, many calls to Citibank about those issues. I have witness/es that My wealth relationship manager acknowledged, affirmed & admitted Citibank 's platform problems, Citibank 's website problems, Citibank 's system glitches and problems and promised everything would be taken care of ( i.e. the promo would be paid to my account asap ). I was promised the promo would be paid in : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
When XXXX came and still the promo had not been paid to my account ( fully funded and then some even after one wire transfer was stuck for many days because of Citibank 's issues/problems ), I called my wealth relationship manager again. But my call went to her voice mail. Another call went to someone else who was aware that my wealth relationship manager was not working for Citibank wealth management anymore ; I was given the name of someone else and was provided his contact information. 
I immediately called this new person who admitted that my wealth relationship manger had left Citibank ; he said he was temporary representative and he did not know when the 'permanent ' representative would arrive. 
This temporary person said he had filed a claim on my behalf to get Citibank 's very own promised promo ; and I have heard nothing. It was completely disengenuous that calls were still routing to someone who was no longer employed with Citibank for quite a while. 
Just like my wealth relationship manager said if it wasn't done by XXXX, she would take it upon herself to file a claim to make sure Citibank fulfilled their promise and make it right by great ( CitiGold ) customer service to a client like myself, who has referred so many of my friends and family members to open new accounts with Citibank and move their money to Citi. 
I have witnesses and Citibank 's own representatives admitting website problems, Citibank 's platform issues, Citibank 's system glitches. 
I would not put myself through such pain, headaches and disappointment and such supreme disillusionment in Citibank lack of care for their clients. I would not wish this on anyone else to go through what I have gone through. 
Citibank needs to make this right ; make me whole ; pay me the promised full promotion {$1500.00} as solicited, marketed and advertised. And furthermore promised so many time by Citi 's Representative/s and Assistant Vice President.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation