Consumer complaint received 2017-12-01
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: OR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
We been working with XXXX on short sale since XXXX of this year. Had 2 sale contracts with cash offer for purchase of our property. XXXX gave us verbal approvals and promises, But instead of officially in writing approving and closing short sale they send us letter and transferred loan to servicing to Rushmore Loan Servicing as of XXXX XXXX. 
My realistate agent has contacted Rushmore right away in order to process short sale transactions ASAP.  Rushmore has send BPO agent to confirm value of the house. They do have a copy of appraisal that was done by licensed appraiser ordered from XXXX earlier this year ( with value {$830000.00} ) We have found out that Rushmore has send documents for property to go to forclosure sale on XX/XX/XXXX 
When we finally got hold of representative at Rushmore after leaving messages for couple weeks, they informed us that BPO value came in at XXXX. And they are not willing to sale it to buyer we have because Home worth more then XXXX lisensed appraisar appraised it at ( {$830000.00} ) They dont want to listen to our realtor explaining that Home has severe water damage and mold and need repairs for around {$200000.00}. Also that its been on a marker for several years at {$700000.00} + range and hasent sold. My realtor been asking Rushmore to Re-order new BPO, is explanating that the one thy got with high value over million, very incorrect. So two weeks ago realtor got a called from agent stating she been hired by Rushmore to do a BPO for our house. And last week when our realtor contacted this person back she said she appraised it at high {$500000.00} range considering repairs for almost {$200000.00} that need to be done. She also said that Rushmore was pressuring her and asking to raise up the BPO price to much higher then what she came up with. And she refused to do it. ( We have contact information for this agent and in writing info. She communicated/send to us as evidence ) My realtor got hold Rushmore this Monday, but they denied to have any knowledge ordering new BPO or a value of this new BPO. ( We have it in e-mail corespondents from Rushmore ) Also, Rushmore and there representatives refuse to even try to approve short sale or send us a counter offer with sales price they are willing to accept. We have forclosure date of XXXX XXXX. 
My Husband is XXXX XXXX XXXX VETERAN and  recovering after XXXX XXXX XXXX in last 4 years. He is also has XXXX as pard of his XXXX. This forclosure and eviction situation and unwillingness of Lender to  accommodate and help with short sale, causing him extreme stress and anxiety in addition to what he is dealing with XXXX. 
We BELIEVE that XXXX XXXX XXXX in COLLUSION with XXXX and determend for unknown to us reasons to foreclose on our home Insead of assisting us with short sale so we can eliminate, resolve and pay off all other debt agains this property and give us a chance of clean slate and new beginning.
We found out throughout research that Rushmore owned by XXXX. Rushmore has posted on there Company site that they under umbrella of Parent company Well we researched that that company is XXXX XXXX XXXX XXXX that is registered in XXXX in county of New York as an Foreign LLC. And its registerd under XXXX of XXXX XXXX XXXX. 
PLEASE HELP! We are getting ready to send this information and ask for help and investigation to the President Office at White a House. My Husband didnt serve this GREAT country for 25 years and became XX/XX/XXXXto be trited like this, to get evicted with his family and to get Foren companies like XXXX, Rushmore and XXXX colluded instead of helping and abiding by American Laws that protect XXXX  veterans.

Company response to consumer: Closed with explanation