Consumer complaint received 2018-04-20
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am writing to file a formal complaint and to bring to your attention, the unlawful and unethical actions of XXXX XXXX XXXX XXXX, Operations Manager, XXXX XXXX XXXX XXXX, who as an agent of Chase Bank ( Furnishers ), knowingly and intentionally authorized the submission of false, inaccurate and misleading information to the major Credit Reporting Agencies ( CRA ). 

As the attached correspondence clearly indicates the non-payment was solely due to an error by XXXX XXXX and therefore ; I should not be penalized for the failings of this financial institution. This was all precipitated because I recently learn ed that I was a victim of identity theft and therefore ; XXXX XXXX had to close my account as a safeguard to prevent further harm. 

XXXX XXXX was fully aware of all the facts and fully aware that I was greatly concerned about this matter and he assured me, on more than one occasion, that the non-payment and repossession would not be reported or reflected on my credit report. 

I expressed my unyielding concerns regarding this matter before any reporting and XXXX XXXX, who in no uncertain terms, stated that a repossession would not be reported due to the unique circumstances outlined above. Under separate cover, I will forward the voicemail message in which XXXX XXXX, made this commitment, on behalf of Chase Auto Finance. 

The message contains statements, wherein, XXXX XXXX goes into laborious detail as to how he was able to resolve this matter though he required and levied a repossession fee of {$890.00}, plus storage, plus delivery, plus late charges. I stated explicitly to XXXX XXXX, that I would satisfy the fee, but it should not be considered an admission or an agreement to the account status being reported as a repossession. To report this transaction as a repossession is beyond corporate decency and integrity and is contrary to the public policy rationale that " Furnishers '' of information, have a duty to provide accurate information regarding consumer credit. 

As outlined and allowed by the Fair Credit Reporting Act, I submitted my dispute regarding this transaction to Chase Auto Finance on XX/XX/XXXX,  and the dispute is still pending so therefore Chase violated the protections granted to consumers and victims of identity theft. Further, I had an opportunity to review Chases Collection procedures, also attached, and the importance of timely communication and providing the consumer not only with notice but an opportunity to cure any outstanding issues. However, I can demonstrate with clarity and no ambiguity that Chase Auto Finance,  also violated its on policy -- as I never received written notification and in fact, my XX/XX/XXXX statement reflects a transaction on XX/XX/XXXX for {$2100.00}. 

This entire ordeal has lacked integrity, accountability, respect, truthfulness and most of all XXXX XXXX actions undoubtedly dismisses the principles of ethical business practice. He has demonstrated a lack of professionalism, a clear understanding and working knowledge of the Fair Credit Reporting Act and most of all XXXX XXXX is horrible reflection of the reputation of Chase.

Company response to consumer: Closed with explanation