Consumer complaint received 2023-03-19
Company: Experian Information Solutions Inc.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/XXXX, I factually disputed the accuracy of the Dept of EdXXXX student loan accounts and requested the items be blocked or deleted from my credit file. These accounts are not reporting the correct date opened, balance and status. 
Experian failed to add a dispute notice within 30 days of my XX/XX/XXXX dispute. I received the attached notification from Experian, dated XX/XX/XXXX, indicating that the DEPT OF ED/XXXX accounts were certified as accurate. The date opened, balance or status were not updated correctly, and nothing was changed on the accounts. It is clear Experian did not conduct a reasonable investigation. In addition, Experian failed to add a comment or statement to my credit file indicating these accounts were being disputed by the consumer. This is a violation of FCRA Section ( s ) 611c, 1681e ( b ), 623a1B and 1681i5. 
On XX/XX/XXXX, I factually disputed the accuracy of the Dept of EdXXXX student loan accounts and requested the items be blocked or deleted from my credit file. These accounts are not reporting the correct date opened, balance and status. 
Experian failed to add a dispute notice within 30 days of my XX/XX/XXXX dispute. I received the attached XX/XX/XXXX notification from Experian indicating that the DEPT OF ED/XXXX accounts were certified as accurate, but nothing was changed. The date opened, balance or and status were not updated correctly. Again, Experian failed to add a comment or statement to my credit file indicating these accounts were being disputed by the consumer or conduct a reasonable investigation. This is a violation of FCRA Section ( s ) 611c, 1681e ( b ), 623a1B and 1681i5. As of 3/19/23, Experian has failed to update my credit file. 
On XX/XX/XXXX, I filed my third factual dispute with Experian to delete the Dept of EdXXXX XXXX XXXX accounts due to inaccurate reporting. 
I received the attached XX/XX/XXXX notification from Experian indicating that the DEPT OF ED/XXXX  accounts were certified as accurate. The date opened, balance or status were not updated correctly, and nothing changed on the accounts. In addition, Experian failed to add a comment or statement to my credit file indicating these accounts were being disputed by the consumer. A reasonable investigation was not conducted because the accounts remained unchanged. This is a violation of FCRA Section ( s ) 611c, 1681e ( b ), 623a1B and 1681i5. 
I have contacted Experian on multiple occasions by telephone and mail to request the deletion of the Dept of EdXXXX student loan accounts due to inaccurate reporting. 
Background : XXXX student borrows that were represented by 39 State Attorney Generals won a lawsuit against XXXX. XXXX settled the lawsuit for {$1.00} billion dollars, due to widespread unfair and deceptive student loan servicing practices in originating predatory student loans and steering borrowers into costly long-term forbearances. The settlement included {$1.00} billion dollars in debt cancellation and {$95.00} million in restitution to the student loan borrowers. On XX/XX/XXXX, XXXX transferred XXXX XXXX student loan accounts to XXXX XXXX This transfer caused an administrative burden of successfully and accurately transferring the accounts because the student loan payments were not properly recorded and the balances were not correctly reduced, Please refer to attached. The U.C.C. 3-302 ( 2 ) defines a holder in due course as " a holder who takes the instrument ( a ) for value ; and ( b ) in good faith; and ( c ) without notice that it is overdue or has been dishonored or of any defense against or claim to it on the part of any person. '' In addition, the Student Borrower Protection Center and the XXXX XXXX XXXX XXXX released a report stating that XXXX has a growing list of scandals and abuses, ranging from unfair debt practices to running the same failed servicing playbook that XXXX operated under that left millions of student loan borrowers financially harmed. Please refer to the attached. 
My requests for Experian to verify the accuracy of the DEPT OF ED/XXXX account was reasonable to perform due the scandals and abuses associated with XXXX  and XXXX, and because the student loan accounts that are reporting on my Experian credit report are incorrect. 
According to 15 U.S.C. 1681 ( e ) ( b ), I am entitled to an accurate consumer report, but all of my requests to Experian have been ignored.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation