Consumer complaint received 2021-10-19
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
To whom it may concern, I have a problem with my bank. The bank is called Fifth Third Bank and they are located at XXXX XXXX, XXXX XXXX, XXXX, Illinois XXXX and phone # XXXX XXXX XXXX XXXX. 



My problem started when I went to the bank around the day that I get paid from work which was on the week of XX/XX/XXXX. I asked the teller to transfer {$800.00} from my checking account to my savings account {$800.00}. I asked for the receipt of the transaction and she did not give me one and she wrote down the balance of my savings account balance which came at {$3000.00}. 



Friday, XX/XX/2021, I received an email from my loan officer saying that they need bank statements of checking account and savings account. ( Im planning to buy a condo, but who knows now? ) I went to the bank on XX/XX/2021 requesting my bank statements that have been requested by the loan officer. I went to the teller who helped me the last time with the {$800.00} transaction and I requested copies of my bank statements from the saving and checking account ( she was surprised to see me and you could see it in her eyes ). When I asked her for the copies of my accounts she said that the printers are not working. She refer to a loan officer of the bank and I think her name was XXXX. I went to the XXXX office so she could print of my bank statements. I received the bank statements from XXXX and I noticed that my savings account did show the {$800.00} that was deposited into my savings account. 



I told XXXX that {$800.00} is missing from my savings account and she asked for my SS # and she was able to look at my account profile. She told me that the I requested to transfer the {$800.00} to my credit card account. I told her it those not make sense because I do not have a credit card account with 53bank. She printed some paper and left office to talk to the teller. She went and talk to the teller and she confirmed that I requested to transfer from my checking account to my 53bank credit card of {$800.00}. I told her why would I do that I do not have a 53th bank credit card. XXXX, the loan officer said I would look into it. I then told her that I want to speak to your manager and she said the manager was not working today. She said it was just the teller and her. After that she gave the business card of XXXX XXXX and she wrote down her name in the business card as well. 



As I was leaving the bank on Saturday, XX/XX/2021, I explained the situation of what was going on to my sister and another person that was coming out from the bank heard my conversation with my sister. He said that he also has been having issues of missing money into his account when he is depositing money with the same teller of my {$800.00} transaction missing with the same teller. He told me that he complained to the bank about his problem with the teller and he told 53th bank about it and nothing about it was done and nothing was done and that he lost his money as well XXXX did not get that persons name that explained his problem to me with the same teller, but we did exchange phone numbers and his phone number is XXXX XXXX. ( Makes you wonder how much money that teller has robbed from customers or from the elderly or maybe it was a simple mistake by the teller ). 


I normally would not involved the FDIC but I just do not want to be ignored like the gentlemen that had the same problem with the same teller and we only got to exchange phone #. 

I need my savings account to show that I had {$3000.00}. XXXX and on the same day I did asked to transfer {$90.00} from my savings account to my checking account. The balance on my account should be {$2900.00} and as of today the balance is {$2100.00}. I need to show the balance of {$3000.00} so I could do my closing on my condo on Thursday, XX/XX/XXXX XXXX addition, I normally would wait to put my money back into my account but on this situation I cant wait. It was not my error! 


I normally would not involved the FDIC but I just do not want to be ignored like the gentlemen that had the same problem with the teller and we only got to exchange phone #. I am so mad and this happens when you trust people and give them the benefit. 

Please help put my money into my savings account!!!!!! 

XXXX The next email that i sent to the bank manager which was today : I noticed that my account now shows the balance of {$2100.00} and thanks whoever help in this matter. 

I still have a problem and I was looking at my savings account statement and I agree with the withdrawals of that account. i am still missing money from my savings account and I made three deposits which show only two deposits in my savings account. Again, that same teller was the one that I have issues with my deposit that is missing for {$400.00} from my savings account. She explained to me that I could let her know verbally on the transaction. i did asked for receipt and she did not give me one because she said we did it verbally. 

I have been with 53bank for some many years and I never had an issue with 53bank until this teller started helping me. Please check on how long I have been a customer at 53bank. She did something that I did not like and she enrolled me in a program if you get direct deposit you could now received your check on Thursday instead of Friday. I said to her, '' i did not want to enroll in that program '' and she did not listen to me and she still enrolled me that program. Please check on your side of your software when she enrolled me. 

I wont add FDIC in this email and I would add them in the next email or forward this email.. Please put my {$400.00} into my account. I am asking of what is mine and I could have said I am missing {$700.00} or {$900.00}. I just want what is mine. I guessed the teller got confident when she removed {$400.00} the first time and thought I was not going to notice the {$400.00} from my savings account. I did not noticed that until the {$800.00} went missing. She had the XXXX to removed the {$800.00} from my savings account. Her thinking, fooled I got him already for {$400.00} now let me get him for {$800.00}. 

The domino effect of XXXX the teller. : Checked on my records on Monday, XXXX I had to call the XXXX number of 53 bank to explained to them canceled my automatic withdraw payment that is schedule for XXXX XXXX I could not pay my car note this Friday to XXXX. Because when I talked to XXXX on Saturday, XX/XX/XXXX, she explained to me that it might take more than seven days to get back my {$800.00}. If would had known that the money was going to be replace right away on Monday. i would had not call XXXX about rescheduling my car note payment and now I got paid a late fee because of the XXXX teller and I had to call 53bank to cancel my automatic payment for this Friday. Which 53bank charged me to canceled the automatic payment for fee which I might not have enough money to cover the fee and thats what the person said to me when talking over the phone to the people of 53bank. 

Please return my {$400.00} and the fee that I will get charge for requesting the cancelation of the automatic payment of XXXX. 

I can not believe I have to go through this and explained myself to a bank that I never had a problem Until that XXXX teller kept removing my money. I never had a problem with the other tellers and they always gave me transaction receipts that i made with them. 

Please return my money back of {$400.00} and what ever the fee will be to canceled the automatic payment that I did with 53bank.

Company response to consumer: Closed with explanation