Consumer complaint received 2017-07-17
Company: Nelnet, Inc.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I already had a case with you case # XXXX. I had a XXXX XXXX during that time. I forgot or maybe tried to follow up.
Social security XXXX account XXXX I am filing again against Nelnet for the mismagement of my student loans, the inaccuracies of information on loans, poor communication by nelnet to me about my student loans.
Nelnet inability to correct the information on my loans they put there and is there fault. And has not been removed.
Netnel in accuracy 's of my student loans being in XX/XX/XXXX. I reported to nelnet moving to a apartment and gave address. I never received mail from them at all at new address or old address was my mother 's. During XX/XX/XXXX the mail man came to my door and asked if I was XXXX XXXX, I was I said. He at that time showed me the address was incomplete and the mail was returned to them. I opened the letter it was Nelnet informing me they put me in repayments on XX/XX/XXXX. I was so upset to deal with them at this time, but I had to call nelnet. They informed me on the phone it was a clerical error on there part. The # A was n't put into the computer so on XX/XX/XXXX I was back into forbearance for my XXXX and XXXX XXXX.
Here are my question on the inaccuracies of nelnet clerical error, nelnet is in violation as the loan servicer for not correcting that error on my student loans. They never took it off, they did put be back into forbearance for being XXXX and XXXX XXXX. The lender handle this situation when subsequent information updates where not made to my account by removing " XX/XX/XXXX in repayment thru XX/XX/XXXX. That should be taken off of my loans, it was there fault.so where is the  accountability of for clerical error and there accountability to remove that black mark on my loans?
I also reported to them at that time I did n't like having do to deal with them because on XX/XX/XXXX my mother passed of XXXX XXXX XXXX XXXX.
So it was very hard during that time and still harder when no one would help me with my loans when my Mother 's living will was not going to be read tell XX/XX/XXXX or XX/XX/XXXX.
It was a nightmare deals ng with nelnet and my mother 's death.
I never knew they put me into a repayment.
I have all notes dates and names. But I also took screenshots of my account with nelnet and yes the information has changed on my accounts. I took screenshots of department of ed information on my loans.
Questions if federal laws are in place to protect me and help me with my student laws. No one help me, no one explained to me, in fact everything I sent to they nelnet was never goog enough for them. I was always told wrong letter wrong dates.
The letter from social security was not good enough. But here is my big question there way did n't nelnet fill out the government form given to them by department of end ( omb no. XXXX ). No one sent that, nelnet knewvi was having trouble understanding want they needed.
But the reason now is I was told by XXXX that in 30 days after I won my appeal to restay me into the XXXX and XXXX XXXX program.
That nelnet would sent to the credit agency me loans where pay off, and remove all those delinquent payments on my credit report.
I want a audit of my studentvloans. A complete audit, I want accountability for nelnet destroying my life and my credit. It is still gone.
I contacted them asap when I learned my delinquent payments are still on report.
Nelnet employee " XXXX '' called me sure he listen, but then it came the but. XXXX informed me they would not be taken off tell XX/XX/XXXX. That in asnt notvpart of it.
My Federal law nelnet or stundent loan servicers is required to both update and correct information they provided to credit reporting agency.
They wo n't do it.
So really all through this with nelnet they played XXXX with me, destroyed me, had me jumping so high I did n't know want they needed.
Accountability for nelnet not offering or giving me help. My income is {$910.00} a month on XXXX/SSI. They had so many options for me and never did anything but but destroy my credit and me.
They are in violation of so many laws for the mismagement of my student loans, no communication with me.
So am going to look into a attorney to help me now. I could go on with there inaccuracies of my student loans. And yes my XXXX problems started XX/XX/XXXX more right after mother 's XXXX, I had to deal with nelnet.
XX/XX/XXXX I could of been done with the 3 year post monitoring. But they did n't take off the clerical error.

Company response to consumer: Closed with explanation