Consumer complaint received 2023-08-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
My husband and I recently sold our house and made a small profit of {$230000.00}. We received the check from the attorney of the buyer. We opened up a Bank of America account together on XX/XX/XXXX. I originally had XXXX Bank of America checking accounts, but they wouldnt let us deposit it because the check had both of our names on it and my accounts only had my name. The check was deposited on XXXX. The next day we transferred part of the money to savings and paid off any debt. On XX/XX/XXXX my husband was buying a new car. He went to Bank of America to get a bankers check for the car and they wouldnt let him. I had to leave work and go get the check. That same day all of my account were frozen, my card was declined and I had no access to the money. I called and waited on hold for XXXX minutes before they told me there was nothing they could do. There was suspicious activity and they needed to look into it. The next day XXXX, I called again and was on hold for more than hour. This time they explained that the new account was open and a lot of money was moving around and they needed me to verify everything. They immediately gave me access to my money. This week, XXXX XXXX weeks later, my card was declined at the doctors office. My accounts were frozen and I had no access again. I assumed because I tried to put a large transaction on my card. I called Bank of America right away on XX/XX/XXXX, and was on hold for XXXX XXXX hours. I missed a meeting at work. They said my account were frozen because they needed to verify the check for {$230000.00}. The check that deposited XXXX weeks prior. I asked how this is happening again and that I took care of it. They argued and said there is nothing they can do u til they verify the check. I called back the next day and was on hold for XXXX hours before I had to hang up. Today XX/XX/XXXX I called again and was on hold for XXXX minutes. They told me the same thing. I will not have access to any of my accounts or money until the check is verified. I asked how they need to verify and they said they need to hear from the person who wrote the check. They also said that if they leave a message they will have to call back and wait on hold. If I have had to wait on hold for usually an hour there is no way an attorneys office will have the time or patience to do that when it is not their job. I asked Bank of America how this is still happening XXXX weeks later and they said they didnt know why it wasnt verified. They said that I will not have access to my money. My bills are not being paid. I can not use my card to buy groceries or put gas in my car. I do t have the time to call and wait on hold for hours. I work at a school. I need my money. This is not my responsibility and Bank of America is not doing their job and it has now affected my job, my health care and taken hours away from life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief