Consumer complaint received 2020-02-17
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
In XX/XX/2019 I placed online a credit card payment to pay to XXXX XXXX the amount of {$250.00} USD of XXXX Credit Card. 
THERE WAS SUFFICIENT MONEY TO PAY. FUNDS WERE SUFFICIENT. 

However, XXXX XXXX instead of receiving a payment of only {$250.00} from the account ONLY they received an extra payment of {$240.00} USD So, the total amount received by XXXX  XXXX was {$490.00} USD instead of Only {$250.00} USD. Two payments instead of one.

As soon as I knew I reported this Situation to Bank of America to ask for a dispute and they said I needed to call first to request the extra {$240.00} So, I did and XXXX  XXXX said the money could take even ten to 15 labor days to put it back. 
SO, IT IS CLEAR THIS WAS A BIG MISTAKE FROM XXXX  XXXX. 

IN REALITY WHO IS GUILTY OF THIS MESS IS BOFA. 
WHY? let me explain. 
Bank of America is a very dishonest institution, its policies are very tricky. 
Why BANK OF AMERICA authorized the {$240.00} Extra Dollars to pay when there was not more funds to pay the {$240.00} USD? WHY? 
I never received any letter from BOFA about the extra {$240.00} tyhey just authorized a payment when there was no funds and charge a fee to me. 
THIS IS A VERY DISHONEST BUSINESS. 
So, IF BOFA would not have authorized a payment for which there were no funds, there would have been no problem. 
BUT BECAUSE THE CORRUPTED POLICIES OF BOFA THAT WAS THE BEGINNING OF TROUBLES. 
BOFA ONLY APPLY POLICIES WHEN THEY WANT AND DO NOT APPLY THE SAME POLICY WHEN THEY DO NOT WANT. 
To be clear. 
THEY AUTHORIZE PAYMENTS WITH NO FUNDS AND DO NOT TELL THE CUSTOMERS.AND CHARGE FEES. 
AND IN OTHER CASES THEY DENY TO PAY AND SEND A LETTER TO THE CUSTOMER. 
So, THEIR POLICIES ARE TOTALLY TWISTED. 

So, continued making cash deposits for my payments using Bofa Account. 
Before any payment I did the deposits. 
But No BOFA wants to charge me more than 100 USD for different charges, definitively I do not accept. 
My request is to delete those charges And IF there is a difference I will pay and I WILL BE MORE THAN HAPPY TO CLOSE THE ACCOUNT. 
In fact I do not want to know anything about this corrupted bank. 

I AM REALLY TIRED OF BOFA AND THEIR CORRUPTED POLICIES, THEY APPLY THE POLICIES IN DIFFERENT WAYS IN SAME SITUATIONS. 

I have spoken with BOFA and Told the lady representing BOFA, I will not accept those fees which are totally absurd She said I will delete only one but you have to pay the other charges. 
I SAID : DELETE THOSE CHARGES AND IF THERE IS A DIFFERENCE I WILL PAY AND PROCEED TO CLOSE THE ACCOUNT.. 
The fees they charge are even higher than the payment itself. Which is very ABSURD.!!! 
AND I WANT TO BE CLEAR EVERYTHING ALL THIS MESS WAS ORIGINATED BY BOFA POLICY HOW THEY APPLY THEIR TWISTED POLICY. 
YES THEY ARE VERY, VERY DISHONEST IN THE WAY THEY APPLY SAME POLICY, SAME SITUATION IN A VERY DIFFERENT WAY. 
ALWAYS TRYING TO TAKE ADVANTAGE OF CUSTOMER. 
I CAN PROVE IT. 
YES, BOFA HAS A VERY DISHONEST POLICIES, VERY TRICKY INSTITUTION Please do not hesitate to contact me If you might have question or need additional information. 
Thanik you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief