Consumer complaint received 2018-12-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
I currently have several issues with my Capital One credit card. 
On XX/XX/2018 I made a purchase for flight to XXXX which cost {$400.00}. I later cancelled the flight on the same day, within the 24hr allowed for cancellations. 
XXXX the company I used to make the purchase, first stated they would refund the {$400.00}, but a few days later when I checked my account to see if they had done so. the charge was still on my card. I called XXXX to find out what happened and they were refusing to refund me the money. 
I then called my Capital One credit card provider to file a complaint, and explained to them what happened. Capital One issued a provisional credit to me in the amount of {$400.00}, and then conducted there own investigation, no money, just a provisional credit in lieu of investigative results. 
By XXXX, I believe Capital One credit card mailed me a letter stating XXXX had agreed to refund me back the {$400.00} and such being the case, the provisional credit they issued would stand. 
I just recently went to pay my bill yesterday, XX/XX/2018, and saw posted to my account as a " rebill '' from Capital One for the same {$400.00}. 
Today I went to pay my bill and called Capital one to find out the reason for this {$400.00} and was told something that makes no sense, and I believe the company has now billed me twice. 
I called XXXX on XX/XX/2018 and asked them to find out what happened with my account for the disputed {$400.00}. I was told by representative XXXX, that on XX/XX/2018, they, XXXX had agreed to refund the amount back to my card. He also stated the {$400.00} had posted on XX/XX/2018 back to my Capital One account.. 
At this time whatever provisional credit issued by Capital One, should have been replaced by the refund, resulting in a net zero sum. 
Capital One issued a " credit '' not any money and if they issued money, I ask them to do a debt validation of such. 
Secondly, on XX/XX/2018 I made a purchase from a XXXX company in the amount of XXXX XXXX dollars. XXXX XXXX rate for that date was XXXX XXXX to $ XXXX which would translate to {$2200.00} ( XXXX ). 
Capital One instead has charged me a total of {$2200.00}, {$26.00} dollars above the amount I was billed. 
I also have an email, I just found from Capital One and it has an amount for the the XX/XX/2018 purchase, and although it is lower than what they reported on my account, it is still more than it should be, {$2200.00}. 

XXXX the representative I spoke to at Capital One told me the reason they came up with the amount was due to the XXXX money being more than the US at a rate of XXXX to $ XXXX, this of course makes no sense as US currency is more than XXXX. I requested she send me an accounting of this and she stated they could not. 
I believe I am being defrauded by Capital One and need to have this matter resolved.

Company response to consumer: Closed with monetary relief