Consumer complaint received 2023-03-25
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have several unauthorized/fraudulent inquires on my Equifax Profile . I have this problem several times over the past couple of years as a result of a wallet being stolen that contained my person information. I was told to provide a Police Report to have them removed immediately, which I have several times in the past with no problem. In XX/XX/XXXX I filed a Police Report with several unauthorized/fraudulent inquiries on my Equifax Profile using the same Police Report Format I have in the past, and per the instructions given to me by Equifax. In XXXX I filed a Police Report and submitted the copy of that report to Equifax with the following unauthorized/fraudulent inquiries, XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX. Equifax did remove 3 of the 6 unauthorized/fraudulent inquiries immediately upon receipt of the Police Report but failed to remove the additional unauthorized/fraudulent inquires that I just listed and that are on the Police Report that I submitted This includes XXXX XXXX that appeared on my Equifax Profile on XX/XX/XXXX, and has been disputed several times and listed on a Police Report that I submitted several times. Now I am being I was told that that same Police Report, which has the same format as the other Police Reports that I have submitted in the past, is invalid, yet Equifax removed two of the 6 unanswered/fraudulent inquires. Having persisted in my efforts to resolve this matter with people who barely speak English, I have now gotten several other stories. One or about XX/XX/XXXX, I was told that the remaining unauthorized/fraudulent accounts will be removed in five ( 5 ) business days, and another gentleman on XX/XX/XXXX, that the remaining inquiries would be removed in 72 hours. Well, neither has happened. I have been lied to enough. by Equifax 's customer service representatives who are even in America. When I ask to speak to a supervisor, it seems none are available. They lie to me, an refuse to solve my problem, yet they have absolutely no problem trying to sell me some of their many products that supposedly prevent this sort of thing. I've gotten several excuses as to why these unauthorized/fraudulent inquires haven't been removed, and it seems that no one really knows what the other one is noting on the account. Nor does it seem like they know what it is that they are doing since one person tells me one thing, then another tells me that person is lying, then tells me another. I just want these inquires remove IMMEDIATLY!!! As I've said, the Police Report they're calling " invalid '' is the same Police Report, From the Same Department, and in the same format that I've sent in several times before and have never had this big of a problem having these unauthorized/fraudulent inquiries removed. All I get is excuses as to why they have not been removed from my Equifax Profile. I want them remove IMMEDIATELY!!!

Company response to consumer: Closed with explanation