Consumer complaint received 2019-08-28
Company: JPMORGAN CHASE & CO.
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
I applied for the United Explorer Credit Card with Chase Card Services on XX/XX/2019. The website had an offer at the United Airlines reservation page for a United Explorer Mileage Plus Credit Card which offered an incentive for {$250.00} credit card credit and XXXX bonus miles. I went off this site and looked at other options for me. I then came back to the United Website and applied for a United Explorer Mileage Plus credit card. I was approved and the information was sent to me to use the card. I noticed then that the card was a United Explorer Mileage Plus Credit Card with the incentive of XXXX bonus miles. At this time, I called Customer Service ( United Explorer Mileage Plus Credit Card ) to try to get the card changed to the {$250.00} credit card credit and XXXX bonus miles. The representative told me at the time that she could get it fixed but we should wait 7-10 days for United to make the change. On XX/XX/2019, when I received the actual credit card, I saw it was the XXXX mile incentive one. I again called United Explorer Mileage Plus Credit Card Services to see if the change had been made and found out it had not been done yet. We talked to a Representative name XXXX XXXX of XXXX, Missouri who told us she would get the change done and to wait 7-10 days for it to happen. On XX/XX/XXXX, I purchased 2 First Class Airline Tickets through the United Airline web-site with the expectation that I would receive the {$250.00} credit card credit for my first purchase. On XX/XX/2019, I looked at my credit card bill online and found that I did not receive the credit. I called again to United Explorer Mileage Plus Credit Card Services and spoke to XXXX who ensure me that this would be fixed. I was to expect a credit for {$250.00} on my next credit card bill. To my surprise I received a letter from Chase dated XX/XX/2019, that I was not eligible for the {$250.00} credit and that my card program would be for the XXXX   bonus mileage plan. I find the tone of the letter to trust you for your decision is not very customer friendly. Today, I called United Explorer Mileage Plus Credit Card Services ( Chase ) and spoke to a supervisor ( XXXX? ) who stated she could not fix my issue and that I should contact United Airlines. I then went in a chat session with XXXX XXXX and discussed the issue and she said I should contact Chase to resolve the issue. I am attaching the Chase Letter and the United chat to this letter. 

I am frustrated and feel like I have been misinformed on several occasions. I hope you can discuss this at your level and fix this issue since it cant be resolved at the lower levels. Quite frankly, if they would had told me to apply for the other card on XX/XX/XXXX, I would have. I am pretty sure you would have approved me. 


On XX/XX/2019, I wrote a letter to Chase Cardmember Services and United Airlines. United got back to me and resolve their part of the issue. On XX/XX/2019 at XXXX XXXX Mountain time, I talked to XXXX XXXX of Chase Credit Card Services. She told me that since I applied for the XXXX mile promotion that they would not honor the words from their Customer Service Department. She felt if might be a coaching situation. 


I was baited and switch by Chase!

Company response to consumer: Closed with monetary relief