Consumer complaint received 2018-09-06
Company: Conn's, Inc.
State: OK
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
Experience has been an ongoing nightmare.My husband Ordered new furniture over 2 weeks ago, was given a delivery date of XX/XX/XXXX. Called on XX/XX/XXXX to verify we were getting delivery so we could prepare and make space, which the lady confirmed and said we would receive a call between XXXX and XXXX on XX/XX/XXXX to give us our delivery time. We spend the day getting our old furniture out of the house and getting our carpet professionally cleaned then XXXX came and went with no call. We called and after being told 4 different things by one person we finally got a manager from delivery on the phone who told us the most ridiculous things I have ever heard. We were told more than once that deliveries are on a " first come first serve '' basis. So since we were given the date of XX/XX/XXXX by the computer, if someone came in after us and it gave them a earlier delivery date they get delivery because they were first ... ... So with that business model in place I now may POSSIBLY get delivery XX/XX/XXXX unless someone gets a delivery scheduled before that, then I get to wait again but I won't actually know until between XXXX and XXXX the night before. I have no furniture because I was told we would be getting delivered and no actual set date when I will get it. I have already paid part of the money up front and will most likely have a finance payment due before we even receive our furniture. When did the meaning of " First come first serve '' change? I will enjoy sitting on my folding chairs in my living room for an unknown amount of time while I pay for {$3500.00} in furniture that I cant seem to get delivered as long as other people are still ordering it. 

Update after talking to the managers at the store we have been told again that as long as people keep coming in and getting delivery dates that are before mine, they will get their furniture before I do. Yet again I did not pick my delivery date, but I guess other people do get to .... I was also told that I may possibly get my delivery on the new date but most likely not because there are other people on back order also. They are unwilling to do anything to rectify their error and we were pretty much told there was nothing we could do about it. 

The fun never ends with this place ... .. When we added 2 pieces to our initial order the first account was moved to a new account number to reflect the entire purchase, but now both accounts are showing on my credit, and the first one is showing as late. They are essentially trying to charge me double for the purchase and reporting their errors to my credit. This not only affects my score but my debt to income ratio. We have contacted customer service three times, and also the store. The store manager will no longer even take my calls and leaves me on hold.. Customer service tells me it will be resolved but yet nothing has changed. Worst business I have had to deal with in my life ... ... ... ..worst part is I actually pay more on my account than is due and I pay early, but they are reporting me as having late payments due to their incompetence. This has been the last draw and I will have to take further action. No person deserves to be treated like this by a business ... ... ... ... ..My {$3500.00} furniture purchase has turned into over $ 10K being reported to my credit this has to be illegal in some way..I have tried to contact Customer Service and store multiple times with no resolution.

Company response to consumer: Closed with explanation