Consumer complaint received 2023-09-15
Company: NTFN INC.
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage
Sub-issue: Closing disclosure or other related disclosures

Complaint:
I had originally spoke with my mortgage broker/loan officer XXXX XXXX at Premier Nationwide Lending XXXX XXXX to start the loan process. I had expressed to him that I did not want any last minute surprises- this is important. 
I got approval for a $ XXXX loan and started shopping. The terms of my loan were an FHA loan with OHFA grant, including " other grants '' XXXX got for me that made my closing costs XXXX cents. I still had out of pocket expenses, including the Inspection, but my closing costs were going to be limited to that. 
I originally was looking in XXXX, XXXX, XXXX XXXX XXXX I ended up purchasing in XXXX XXXX, so the loan programs changed. I needed to switch to a USDA loan which caused the closing costs to change. 
On XX/XX/XXXX, I received the initial closing disclosure showing {$1500.00} due at closing. I asked XXXX XXXX about this and he said that we were still on track for practically nothing out of pocket. He said, '' Yes that is the goal we are shooting for. Due to this property being located outside of the city of XXXX, one of the grants I was using only qualifies in XXXX. I have switched you to USDA so you can do 100 % Purchase price financing and then utilize the other grant to cover all of your closing costs. '' I moved forward and then paid for the inspection. Fast forward to 3 days before closing XX/XX/XXXX and XXXX XXXX sent me the final loan disclosure, asking for {$1800.00}. I called him and asked him about this and he just said this is what's due- we can't do anything about it because the grants weren't available. 
They neglected to account for me {$500.00} XXXX deposit, so this was adjusted to {$1300.00}. XXXX XXXX said, to help offset the unexpected out of pocket expense, that my first payment would be due on XX/XX/XXXX. I questioned this because I work as a Home Insurance Underwriter and I know enough about FHA loans that they're generally due on the 1st of the month, a full month after your closing date. So because I closed on XX/XX/XXXX, I only had 31 days until my first payment. He flat out lied to me about this so that I would proceed to closing. 
I considered delaying or cancelling the close, but I had given notice at my apartment and would still be forced to move anyway - to a new apartment that would be more expensive than the Mortgage. I expressed this concern to XXXX XXXX and he said, " Well you will be paying yourself in equity instead of paying rent! '' and I yelled at him for attempting to patronize me. 
Day of closing, I go to the Title office with my cashier 's check for {$1300.00} with my realtor. The bank had no representative present. The title office told me that a last minute change was filed at XXXX XXXX  on Wednesday XX/XX/XXXX, the amount needed for closing changed and was higher. I then had to leave the title office and go to my bank, get a second check for {$99.00} and pay a second cashier 's check fee. I then returned to title and signed everything. 
Note : Most of the conversations were over phone, but I am attaching 3 emails.

Company response to consumer: Closed with explanation