Consumer complaint received 2023-06-30
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
JPMorganChase Bank is in violation of Title 12, XXXX XXXX  Section 4001-4010 of the United States Banking Laws. On XX/XX/, I entered the Chase Branch # XXXX, located on XXXX XXXX, CA XXXX to open a checking account using a Social Security XXXX check payment of {$2600.00} which the bank opened. 2 days later, while checking the status of the account, I discovered that the account had been locked by the Security & Fraud department. After placing multiple calls to the " Help Center '', and getting hung up on several times by the center, I was told that security had closed my account but no one would say why. I ultimately contacted the Executive Offices in Texas to find out what is going on. I was told that they would assign a " Special Investigator " to find out what happened. In addition, I was informed that as the check had already cleared and the account had been closed that I could return to the branch the following day and retrieve my deposit. I entered the branch on XX/XX/ to make the withdrawal and was refused by the bank. The security department had refused to release the deposit back to me and refused to speak to me or clarify what the reason for the situation is. I called the Executive Offices again and was told that an investigator had been assigned and was transferred to her. The case # assigned is XXXX. The agents name is XXXX, no last name, at extension # XXXX. She told me that she hadn't had time to review the case yet but that she would look into the matter and call me on Monday. The agent has spent her time ducking my follow up calls and has been giving me the run around and basically doing nothing but stall for the security department. Her last excuse before not answering my calls anymore was that no one had returned her requests for information yet. The only communication from security was a message sent to the Chase app which I no longer had access to to read. Tomorrow, XX/XX/ now marks 15 banking and 18 actual days that they have been holding on to my very first XXXX payment in defiance of federal banking laws. They have continued to send me welcome information and the debit card even though the account has been closed. I am now pursuing a criminal complaint with the US Attorney 's office for XXXX California along with the District Attorney 's office for XXXX XXXX XXXX and the California Attorney General 's office. I have already and continue to pursue complaints with both State and Federal Agencies that have regulatory authority over commerce, businesses and securities and exchange services. I am also going to retain an attorney to sue for an amount no less than {>= $1,000,000} for damages, pain and suffering and punitive damages. I am also notifying the Social Security Administration and the ADA since I am XXXX and they are interfering with my life and health as well as the health and XXXX of a XXXX XXXX  All of which will look very good on the XXXX XXXX for them.

Company response to consumer: Closed with explanation