Consumer complaint received 2022-10-13
Company: Paypal Holdings, Inc
State: WI
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I wasn't sure how to list this. But Venmo, blatantly violated the protocol listed in the ETFA procedures listed for disputes. In this case, my account was frozen on suspicion based on a dispute filed by another Venmo user. They sent the emails informing me they were taking XXXX out of my account, in 3 transactions, identical to the original, at the exact same time as removing the funds, dropping my account to XXXX, directly after the dispute was filed, that clearly panned out to be a lie. I was told they had 75 days to clear the matter up. The ETFA regulations say 10, evidence in 3, and you can get 45 if they'd provisionally given the disputer the money. Upon informing them what they did was illegal, in fact, they violated any and all debt collection laws I can find, they manipulated the account 's financial data, poorly. I had a few back and forths, an agent confirmed the removal of the funds happened the same day the dispute was filed. I was told if I recieved XXXX in my account, it was settled. My irreversiblely closed account that I requested, got, and activated a new debit card on afterwards. The money was put onto the account quite some time later I was never supplied any evidence, and upon further inspection, I discovered Paypal, XXXX, and Venmo are operating on an expired Chaoter 217 license in Wiscinsin. You should see the fines listed, should Wisconsin be made aware. I asked them to unfreeze the funds, so I could just take them, and be on my way. Rhe emails I have clearly dictate the funds were awarded to me by the original creditor. They inforned me they could keep the funds from a 90+ day old dispute, that were said to be paid back to me, for an additional 180 days. They promptly paid themselves the funds. So I did what I'd done with XXXX. I blew them up on social media, as my account was even opened on their defaulted licensing. The Wisconsin license, as Seller Of Checks, that states they can not act nor hold a balance or " account '' as on like a bank, in any way. They sloppily tried to change the information in my account, sent 2 more emails stating I was awarded an additional XXXX total, I chalk that up to sloppy automated emails, but still, they read clearly. They then deleted all messages on the account, and Paypal, poor guys, pretty much ignored me on the subject. The evidence on this one, well, 1 transaction with the disputing party says we'd never had a transaction, the other 2 show what he'd written, and the evidence his account seriously violated their terms and conditons, they blocked me from. But I'd learned over the course of my recovering from identity theft. I have proof of it all. Multiple illegal transactions, ETFA violations, operating on an expired license, redacting, manipulating, deleting, and changing financial records, and fraud. I'm probably missing a bunch, but I just finished the long winded rant about the other one. And I still need to compile evidence for arbitration on another. You get your identity stolen, and things get odd fast.

Company response to consumer: Closed with explanation