Consumer complaint received 2023-12-05
Company: CITIBANK, N.A.
State: MA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Dear Sir/Madam, I am writing to bring to your attention the numerous violations of consumer rights committed by CBNA ( Citibank , N.A . ) and XXXX, two financial institutions operating under your jurisdiction. As a concerned consumer, I believe it is crucial to report these violations in order to protect the rights and interests of fellow consumers. 

CBNA and XXXX have consistently disregarded the provisions outlined in the Fair Debt Collection Practices Act ( FDCPA ), specifically sections 807, 808, and 809. These sections clearly define the limitations and guidelines for debt collectors, ensuring fair treatment and protection for consumers. However, CBNA and XXXX have repeatedly engaged in abusive and harassing debt collection practices, including incessant phone calls, threats of legal action, and the use of deceptive tactics to coerce payment. 

Furthermore, CBNA and XXXX have also violated the Fair Credit Reporting Act ( FCRA ) section 623a, which mandates that creditors must provide accurate and complete information to credit reporting agencies. Despite my efforts to rectify inaccuracies in my credit report resulting from CBNA and XXXX 's erroneous reporting, they have failed to take appropriate action, thereby damaging my creditworthiness and hindering my financial opportunities. 

In addition to the aforementioned violations, CBNA and XXXX have also violated the following statutes : 1. 15 USC 1666b : This section requires creditors to provide clear and conspicuous disclosures regarding the terms and conditions of credit agreements. CBNA has failed to provide accurate and transparent information, leading to confusion and potential financial harm. 

2. 15 USC 1681e ( n ) : This section mandates that creditors must investigate and correct any inaccuracies in credit reports upon receiving a dispute from a consumer. Despite my repeated attempts to dispute erroneous information, XXXX has neglected its responsibility to conduct a thorough investigation and rectify the inaccuracies. 

3. 18 USC 894 : This section prohibits extortionate extensions of credit, which involve the use of threats or coercion to obtain repayment. CBNA 's relentless and intimidating debt collection practices can be considered as extortionate, as they have consistently employed fear tactics to extract payment. 

Additionally, CBNA and XXXX have violated M.G.L. Chapter 93A section 2, which prohibits unfair and deceptive acts or practices in the conduct of any trade or commerce. Their actions have caused significant harm and financial distress, warranting legal action under this statute. 

I kindly request that the Consumer Financial Protection Bureau conducts a thorough investigation into CBNA and XXXX 's practices and takes appropriate action to rectify these violations. It is imperative that consumers are protected from such predatory behavior and that CBNA and XXXX are held accountable for their actions. 

I have attached supporting documentation, including correspondence with CBNA and XXXX, credit reports, and any other relevant evidence, to substantiate my claims. I am willing to cooperate fully with any further inquiries or investigations that may be required. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take swift and decisive action to ensure that CBNA and XXXX adhere to the laws and regulations designed to protect consumers ' rights. 

Yours sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation