Consumer complaint received 2023-10-03
Company: AMERICAN EXPRESS COMPANY
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
According to XXXX, American Express alleges the date of first delinquency is XX/XX/XXXX. However, AMEX clearly states in its XXXX XX/XX/XXXX response " Your account was charged off on XX/XX/XXXX ". In AMEX XXXX XX/XX/XXXX response to my state 's attorney generals office, AMEX alleges the reason the account is not reporting accurately, is because " I entered into a payment agreement. '' However, I entered into no such agreement and this is confirmed in AMEX XXXX XX/XX/XXXX response, " Additionally, we are unable to locate a payment agreement from you. '' In absence of any sort of payment agreement for this open-ended account AMEX has unilaterally re-aged the debt. In an earlier XXXX XX/XX/XXXX response AMEX alleged the account was not being reported as charged-off due to " multiple billing reconciliation disputes. '' Thus AMEX is undoubtedly aware of the inaccurate reporting for this account/tradeline. Now, AMEX acknowledges a re-aging took place on a single occasion in XX/XX/XXXX to resolve one of many billing errors ( see XXXX XX/XX/XXXX AMEX response ). However, those attempts failed and have inflicted additional harm on me as a consumer by reporting fresh delinquency statuses that now are one-hundred XXXX ( XXXX ) days past-due for the fifth ( XXXX ) month in a row in XXXX, when the account was alleged the first date of alleged delinquency would be XX/XX/XXXX. Thus, AMEX re-aging of the account in XX/XX/XXXX now expands the time by which the derogatory stao have been charged-off in XX/XX/XXXX. Federal law indeed requires that AMEX charge off accounts not later than one-hundred eighty ( 180 ) days after date of first delinquency. That date of first delinquency would be at most the one-hundred eightieth ( 180 ) day immediately prior to XXXX XX/XX/XXXX. However, from AMEX own reporting to XXXX, the first date of alleged delinquency would be XX/XX/XXXX. Thus, AMEX re-aging of the account in XX/XX/XXXX now expands the time by which the derogatory status will remain on my credit report by nearly an additional two ( 2 ) years simply because simply because I filed billng errors to rectify a slew of issues that had been insufferable since early XXXX. AMEX 's own behavior has caused me to be denied permanent lodging due to tenant screening companies reliance on credit reports and scores. The practices of AMEX are therefore not only unfair and unlawful, but are additionally abusive. No consumer should have to experience what I have due to the negligence of American Express. AMEX has demonstrated it neither has intention nor capability to correct the false/misleading/inaccurate reporting. As such, the appropriate action for XXXX is to remove the account/tradeline from my credit file and/or to remove any and all derogatory payment status and payment history for years XXXX and XXXX and to then block AMEX from providing any additional information for the account/tradeline.

Company response to consumer: Closed with explanation