Consumer complaint received 2021-10-28
Company: LAKEVIEW LOAN SERVICING, LLC
State: MA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
This complaint is about Lakeview Mortgage Co, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX and the law firm that handled the closing of my refinacing. 
We closed on XX/XX/2021 and I was to receive a check for {$170.00}. On or about the next following Tuesday I received an urgent email from XXXX about a closing which I had to agree to for XX/XX/2021. I responded that we had already closed and I was surprised she didn't know about it. She then told me there had been an error on her end and we needed to repeat the process. She further told me I had done nothing wrong. For the next few days I repeatedly asked about the error but got no response. On XX/XX/XXXX the person came again to my house totally unaware this was a second closing and totally unaware of the problem. He also told me he was not leaving without a check from me for {$140.00}. So their error cost me {$320.00} and I still had no explanation about the error that cost me {$320.00} and caused a second closing requirement. 
The next week I had to threaten to invoke my right to cancel before I could even get a return phone call about the error and then it was at the last minute. 
XXXX called me with an explanation about a closing violation and told me my check for {$140.00} would be returned to me and I would also get a check for the {$170.00} which I was to get from the first closing. Last week my check was cashed by your company and I have yet to receive the your check for {$170.00}. 
At the second closing the attorney that came to me home told me he would scan the documents and email them to me that night. I never received that email and had to way to reach him. A week after the second closing I got a call from the XXXX XXXX XXXX about the {$140.00} check to confirm the address. I also asked the person about getting a copy of the closing documents since I never received them. She said she would send me my copies. I received the {$140.00} check the next day but no documents. Today I called the XXXX XXXX XXXX again to follow up on obtaining my copies of the closing documents. I also got the phone number of the attorney that did the second closing and call him to find out why he never emailed me my copies. He told me he did but the file was too big and was rejected. He also told me he he zip filed it and re-sent it the next day. I received nothing from him. 
Since the second closing I have exchanged emails with XXXX XXXX several times saying her firms takes complaints very seriously and she had referred my case to her complaint department. I never have received and clear answer as to why we had to do a second closing, why it cost me {$170.00} and why I don't have copies of my signed closing documents. 
This whole matter was handled in a very unprofessional manner and I was lied to to get me off the phone and placated until the 3 day cancellation period expired Thank you for your help with this matter

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation