Consumer complaint received 2021-07-05
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
XX/XX/2021 |To whom it may concern : CFPB Here 's where everything all started, my identity theft on XX/XX/2021 early morning when I woked up I notice they were money being moved around without my consent, and then the following day which was XX/XX/XXXX about XXXX XXXX. just getting off from work at the XXXX  XXXX  XXXX  XXXX  as a XXXX  XXXX, I open up my messages on my mobile device text message and notice that there was a text message asking me if authorized to withdraw {$1500.00} dollars from an account ending with # XXXX NEVER own or OPENNED up once i click on NO it reply that the message expire, we at work dont walk around with our cellular phone XXXX  policy so the alert department calm and sense should have think that peoples work and the alert had never had been expired, an account # XXXX that I never had never open up that's when everything hit the fan I just happened to open up my mobile chase bank account and that's when I noticed that I was wiped scam rob out of my savings and my checking acct totaling {$8800.00} dollars combined together. in the 60 years of my life I never experienced any identity theft I never been robbed this is just been a horrible experience which until now it is completely mentally psychologically affecting me due to the fact that all was taken from my savings and my checking acct they left me with nothing in my account, so once I enter my vehicle I totally did not know where to start from all I knew I had to call the bank which was told that this is claims department issue I asked for them to provide me with a number wish they did it took about an hour and a half for someone to answer my call that was a relief to know that no one from the start not even started helping me all they were doing was telling me that everything is going to be okay and that case would start with the claims department to start investigating.if I had had been Alerted by the Alert Department in the Chase Department this will have been Avoided never did anyone Contacted Me to let me know that they are Suspecting Illegal Transaction in my account.there was also a Check Cash in this same account at a Bank Teller window what piece of ID was asked I know that some Bank do ask for driver 's license 2 piece of ID what identification what ask all I asked is that I get provided with the video from the bank where it took place so that i could provide it to the Law Enforecment FBI I'd made my phone calls to FTC it was suggested by them that's what I should do and also to do some investigation on the Bank Teller that Cash in the Check of $ XXXX.dollars, this was a face to face transaction so there should be some evidence of this Bank Teller and ask Question if she asked for all the identity IDs that is required all these transactions. from my own also investigation all this transaction took place the {$3000.00} that was cash it was in the borough of XXXX XXXX XXXX  XXXX  XXXX and the {$1800.00} was in a Chase branch XXXX  XXXX  XXXX XXXX, XXXX and the other which was ATM transfer was at a Chase branch XXXX also in XXXX XXXX XXXX  XXXX  XXXX how hard can it be when claims department start doing the investigation and then I get provided with video for my lawyer which I already hired all he said was once this claim is almost settled that's when we should start pursuing a Court Case going further.I also set a day for the XXXX XXXX XXXX from XXXX  XXXX  XXXX XXXX XXXX XXXX  XXXX  from the Fraud Department that i will also would be meeting with, we haven't yet decided I which Chase Branch Bank we going to put the Media Cameras and do this report that's as of right now pending.

Company response to consumer: Closed with monetary relief