Consumer complaint received 2021-03-04
Company: Aspen National Financial, Inc.
State: NJ
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Im complaining about XXXX XXXX  XXXX XXXX XXXX who is extorting me for money by adding additional fees. The maintenance fee is {$1000.00} for 1 week every other year. XXXX XXXX has blocked my usage several times even after paying my maintenance fee, since I opened the account in XXXX. They refused to give me my deeded weeks. In XXXX, we wanted to convert to points. We were given a fee of {$22000.00} with an initial deposit of {$11000.00}, closing cost {$800.00}, RCI/II XXXX year {$190.00} for a total deposit of {$12000.00} with monthly installments of {$230.00} or 12 months of o interest {$910.00}. We told them no thats ridiculous. We were told to purchase XXXX MA to utilize points. We did. I paid XXXX maintenance fees still fighting for my Deeded weeks. I use XXXX  XXXX in XXXX thru points after paying for XXXX. We didnt pay XXXX maintenance fee. To block us from using the facility, XXXX  XXXX XXXX XXXX use my signature on file & combine both resorts combined both resorts & took away my weeks & charging me for both resorts maintenance fee without being able to use the resort They claim that the Current Balance {$1700.00}. They refused to talk to me & send to a collection agency-unknown. I have This is what I received from them : Greetings from XXXX XXXX XXXX XXXX, Please note that the Annual Billing for XXXX is now complete and you soon should be receiving your invoice for Maintenance Fees, Assessments and/or RE Taxes. The fees are due on or before XX/XX/XXXX. In order to avoid a Late Fee and 1.5 % monthly interest, we encourage you to send your payment on or before XX/XX/XXXX. 
We have three convenient payment options available : Online : You may pay online by visiting us at https : XXXX XXXX your XXXX XXXX, and enter your username and password. Then follow the prompts. 

If you are new to online payments, Register online by visiting https : //www.dailymanagementresorts.com/userregistration.aspx and enter your Contract ID :, Last Name : and Home Resort : XXXX XXXX XXXX XXXX, then follow the prompts. 

Phone : You XXXX also pay XXXX via the automated payment system by dialing ( XXXX ) XXXX and follow the voice prompts. Please have your Contract ID : and Owner ID : available. 

Mail : Check payments are accepted by mailing to the address listed below. The check must be in US Funds or drawn off of a US Funds bank account. Please make the check payable to XXXX XXXX  XXXX XXXX and note your Contract Number : Note : Check payments sent by mail may take up to 21 business days to post to your account. 
XXXX  XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, GA XXXX Your invoice has been mailed and is on its way to you. If you would like to view a breakdown of your fees while waiting on the invoice to arrive, you can Log In to your account. Alternatively, you may contact us via XXXX with any questions or concerns. If you have not received your invoice after three ( 3 ) business days of receiving this email, please contact us to confirm we have the correct address information and we will be happy to send you a copy. 

If you have already sent your payment or have made payment arrangements, please disregard this letter and accept our thanks. 

We look forward to you traveling and creating new memories at your resort! 

Sincerely, Your Owner Services Department CONFIDENTIALITY NOTICE : The material contained herein may be subject to the attorney/client or work product privilege. This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient ( s ). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.

Company response to consumer: Closed with non-monetary relief