Consumer complaint received 2021-08-16
Company: National Credit Adjusters, LLC
State: AZ
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I started receiving a call from a company by the name of National Credit Adjusters. They kept asking me for my DOB and social. I would not give it them as I did not know if it was a scam. They would not tell me what the matter was about. They continued to call me and we went through the same thing over and over again. I finally had an attorney speak with them on my behalf when they called again. My attorney specifically told them that she was representing me and asked that they speak with her. They still refused to provide information. She specifically asked them to send her something to her email or address. They refused to send her anything. Rather, they said they would mail a letter to me and it would come in a blank white envelope. I never received a letter. 

This morning, I was notified by XXXX that this company has now placed some account on collections on my credit report without even discussing with me or my lawyer. I have not debt whatsoever that could even possibly be in collection - I used to have old debts but they were all XXXX in my bankruptcy in XXXX. Since that time, I have not accrued any debt. Whatever account they supposedly have can not possibly be mine. In fact, I just ran my credit report just a couple weeks ago and there were no outstanding debts showing. 

Had this company worked with my lawyer as I asked, possibly the matter could have been resolved. Now my credit is at risk. I would think this is fraudulent debt collection practices. They refused to speak with me an refused to send my lawyer information at her request. She even gave them her state bar number. 

My attorney called and spoke to XXXX XXXX this morning and asked to speak to the legal department. She asked for their direct legal department. The only address they would give her was the main address. She asked for an email to the legal department and they would not give her XXXX. They only provided an email to the general mailbox. She specifically asked for a phone number and he gave her an extension. She specifically asked if that was the direct number to the legal department. She specifically asked that if she called that number, if she would reach an attorney and was told yet. She was lied to because when she called the extension, it was only the general customer service department again. She was transferred somewhere and got a voice mail and left a message but XXXX has called her back. She tried back and spoke to someone by the name of XXXX XXXX from the " pre-legal ' department? She finally told my attorney what this was about and sure enough, the debt is a fraudulent debt that occurred in XX/XX/XXXX that we had previously spoken to XXXX about. We will have to deal with the indentity theft issue again but when my attorney brought up the issue of the way the issue was handled and asked to speak to someone in the XXXX department, the company would not give her the phone number. I do not even know if this company has a legal department.

Company response to consumer: Closed with explanation