Consumer complaint received 2022-04-11
Company: EdFinancial Services
State: TX
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
I have a few problems with my service provider. When I had services with granite financial I had no problems. Everything appeared as it should it only has been a problem since they have been taken over by Edfinancial.

Edfinancial shows a current balance of {$40000.00} I show a balance of {$30000.00} ... Not only are they not crediting my payments they are adding interest and whenever I try to inquire and show them the dates that I paid they refused to acknowledge it even though I have bank Records I have written a detail outline on the days that I made payments into which loans. I suspect they got my records messed up when switching from granite financial and are being lazy and trying to get it straightened out. 

These are the following dates that I paid : XX/XX/2020 $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue Date:XXXX  XX/XX/2020 $ XXXXCurrent Balance : $ XXXXDue DateXXXX XX/XX/2020 $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue DateXXXX XX/XX/XXXX, XXXX $ XXXX.Current Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXXCurrent Balance : $ XXXXDue Date:XXXX XX/XX/XXXX, XXXX $ XXXX.Current Balance : $ XXXXDue Date:XXXX I also have massive discrepancies on my loans when they were switched over to Edfinancial.

These are the loans I had at Granite financial : Group A subsidized at 3.760 %. {$3500.00} Group B unsubsidized at 3.760 %. {$6000.00} Group C subsidized at 4.450 %. {$6200.00} Group D unsubsidized at 4.450 %. {$9600.00} Group XXXX unsubsidized at 5.050 %. {$1500.00} Group F subsidized at 4.530 %. {$1800.00} Group G unsubsidized at 4.530 %. {$2300.00} And this is the order I was paying my loan off at : I would like to pay in this order : Group XXXX unsubsidized at 5.050 %. {$1500.00} Group F subsidized at 4.530 %. {$1800.00} Group G unsubsidized at 4.530 %. {$2300.00} Group C subsidized at 4.450 %. {$6200.00} Group D unsubsidized at 4.450 %. {$9600.00} Group B unsubsidized at 3.760 %. {$6000.00} Group A subsidized at 3.760 %. {$3500.00} Basically high interest to low interest This would make sense wouldn't it? 

Edfinancial has literally changed my loans and even added two more groups to my debt.

( ) is what EdFinancial has Group A subsidized at 3.760 %. {$3500.00} this is what I should owe * ( Group A subsidized at 3.760 %. {$2900.00} ) wrong balance!!!

Group B unsubsidized at 3.760 %. {$6000.00} this is what I should owe ( Group B unsubsidized at 3.760 %. {$6000.00} ) Group C subsidized at 4.450 %. {$6200.00} this is what I should owe * ( Group C subsidized at 4.450 %. {$2200.00} ) wrong balance!!!

Group D unsubsidized at 4.450 %. {$9600.00} this is what I should owe ( Group D unsubsidized at 4.450 %. {$3600.00} ) wrong balance!!!

Group E unsubsidized at 5.050 %. {$1500.00} this is what I should owe * ( Group E unsubsidized at 4.450 %. {$2800.00} ) Group F subsidized at 4.530 %. {$1800.00} this is what I should owe * ( Group F subsidized at 4.530 %. {$6000.00} ) wrong balance!!!

Group G unsubsidized at 4.530 %. {$2300.00} this is what I should owe * ( Group G unsubsidized at 5.050 %. {$3500.00} ) wrong balance!!!

* ( Group H unsubsidized at 4.530 %. {$1500.00} ) N

ew. Why is this here? * ( Group I unsubsidized at 4.530 %. {$2300.00} ) New. Why is this here?
And because of the cares act I really don't have to make payments for another year and a half with no interest. However this company is charging my interest. Whenever I ask them to explain this now they are starting to hang up on me because I'm asking for previous documents.

Company response to consumer: Closed with explanation