Consumer complaint received 2021-12-25
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Hi there -- my name is XXXX XXXX  and I am a customer of Chase Bank. My identity was stolen this year, and I've had to deal with frequent fraudulent charges across several institutions as I seek to regain control of my financial picture. I have had to dispute many charges with Chase, but Chase has re-applied the charges to my account because they believe I made the charges based on previous purchase records -- except the previous purchase records were from previously fraudulent use. I have already appealed and tried to explain this to them, but they are unwilling to help me. I have been a loyal and timely Chase customer for years. It's a very frustrating situation to be in, as I've been the target of a pretty severe case of identify theft. 

This is regarding my Chase Amazon Visa Prime card, ending in XXXX (previously ending in XXXX). 

It is several thousand dollars worth of fraudulent charges that have been upheld on appeal, and I need Chase's help in removing these rebilled fraudulent charges:XX/XX/2021 XXXX XXXX XXXX XXXX XXXX, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021 XXXX XXXX XXXX, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX XXXX  Food & drink, opens menu	XXXX  
See details about this transactionXX/XX/2021	XXXX XXXX XXXX XXXX
Fees & adjustments, opens menu XXXX  
See details about this transactionXX/XX/2021	XXXX XXXX XXXX XXXX
Fees & adjustments, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
XXXX XXXX, opens menu XXXX	
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XX/XX/2021 XXXX XXXX XXXX XXXX XXXX, opens menu	XXXX	
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XX/XX/2021 XXXX XXXX XXXX  Food & drink, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Home, opens menu	XXXX	
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XX/XX/2021 XXXX
Shopping, opens menu XXXX  
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XX/XX/2021 XXXX XXXX
Home, opens menu	XXXX	
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XX/XX/2021 XXXX XXXX  Food & drink, opens menu	XXXX  
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XX/XX/2021 XXXX XXXX XXXX  Health & wellness, opens menu XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX XXXX
Shopping, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX XXXX XXXX, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX  Food & drink, opens menu	XXXX  
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX
Food & drink, opens menu XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
Food & drink, opens menu XXXX	
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XX/XX/2021	XXXX XXXX XXXX, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX XXXX  Food & drink, opens menu XXXX	
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XX/XX/XXXXXXXX XXXX XXXX
Shopping, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu XXXX	
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XX/XX/2021 XXXX XXXX
Travel, opens menu XXXX  
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX  
See details about this transactionXX/XX/2021 XXXX XXXX  Travel, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX XXXX opens menu	XXXX	
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XX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transactionXX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transaction XX/XX/2021XXXX XXXX Travel, opens menu XXXX  See details about this transaction XX/XX/2021XXXX XXXX Travel, opens menu XXXX  See details about this transactionXX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transaction XX/XX/2021XXXX XXXX Travel, opens menu XXXX See details about this transactionXX/XX/2021 XXXX  Shopping, opens menu XXXX See details about this transactionXX/XX/2021 XXXX XXXX XXXX Food & drink, opens menu XXXX  See details about this transactionXX/XX/2021XXXX XXXX XXXX  Food & drink, opens menu XXXX  See details about this transactionXX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXX  Food & drink, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX  Food & drink, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX  Food & drink, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX  See details about this transactionXX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transactionXX/XX/XXXXXXXX XXXX XXXX Shopping, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXX  Food & drink, opens menu XXXX See details about this transactionXX/XX/2021 XXXX Shopping, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXX Shopping, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX XXXX XXXX XXXX Food & drink, opens menu XXXX  See details about this transaction XX/XX/2021XXXX XXXX  Shopping, opens menu XXXX See details about this transactionXX/XX/2021 XXXX Shopping, opens menu XXXX See details about this transactionXX/XX/2021 XXXX XXXX  Food & drink, opens menu XXXX See details about this transactionXX/XX/2021 XXXX XXXX Travel, opens menu XXXX See details about this transaction XX/XX/2021 XXXX Shopping, opens menu XXXX  See details about this transactionXX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transactionXX/XX/2021XXXX XXXX XXXX Food & drink, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX Food & drink, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXX  Food & drink, opens menu XXXX See details about this transactionXX/XX/2021 XXXX XXXX Travel, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX  Travel, opens menu XXXX See details about this transactionXX/XX/2021 XXXX XXXX Travel, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXX XXXX  Food & drink, opens menu XXXX See details about this transaction XX/XX/2021XXXX XXXX Food & drink, opens menu XXXX See details about this transaction XX/XX/2021XXXX XXXX Food & drink, opens menu XXXX  See details about this transactionXX/XX/2021 XXXX XXXX XXXX XXXX Automotive, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX Shopping, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX XXXX XXXX  Shopping, opens menu XXXX  See details about this transaction XX/XX/2021 XXXX XXXX XXXX XXXX XXXX Food & drink, opens menu XXXX See details about this transaction XX/XX/2021 XXXX XXXXXXXX XXXX  Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX Multiple Shop
Shopping, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
Food & drink, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX
Shopping, opens menu	XXXX	
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XX/XX/2021	XXXX
Shopping, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
Food & drink, opens menu XXXX	
See details about this transactionXX/XX/2021XXXX XXXX
Health & wellness, opens menu XXXX  
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XX/XX/2021	XXXX XXXX XXXX  Food & drink, opens menu	XXXX	
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XX/XX/2021XXXX XXXX XXXX
Food & drink, opens menu	XXXX  
See details about this transactionXX/XX/2021 XXXX XXXX XXXX XXXX XXXX, I
Groceries, opens menu	XXXX	
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XX/XX/2021 XXXX
Shopping, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX XXXX XXXX XXXX, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX  Travel, opens menu	XXXX	
See details about this transactionXX/XX/2021XXXX  Shopping, opens menu	XXXX	
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XX/XX/2021 XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021 XXXX XXXX
Travel, opens menu XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX
Travel, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX XXXX XXXX XXXX XXXX opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX  Shopping, opens menu	XXXX  
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XX/XX/2021	XXXX
Shopping, opens menu XXXX  
See details about this transactionXX/XX/2021	XXXX XXXX
Travel, opens menu XXXX  
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XX/XX/2021	XXXX XXXX  Food & drink, opens menu XXXX	
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XX/XX/2021	XXXX XXXX XXXX  Personal, opens menu	XXXX  
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX  Food & drink, opens menu	XXXX	
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XX/XX/2021XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX XXXX  Health & wellness, opens menu	$120.00	
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XX/XX/2021	XXXX XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX XXXX
Gas, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/XXXXXXXX XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/2021 XXXX XXXX XXXX  Food & drink, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX XXXX XXXX XXXX
Food & drink, opens menu	XXXX  
See details about this transactionXX/XX/2021XXXX XXXX  Food & drink, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX XXXX XXXX XXXX XXXX, opens menu XXXX	
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XX/XX/2021	XXXX XXXX XXXX XXXX XXXX XXXX, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX XXXX  Shopping, opens menu XXXX	
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XX/XX/2021	XXXX  Shopping, opens menu XXXX	
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XX/XX/2021XXXX
Shopping, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX  Food & drink, opens menu	XXXX	
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XX/XX/2021	XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX XXXX  Food & drink, opens menu	XXXX	
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XX/XX/2021XXXX XXXX XXXX XXXX
Groceries, opens menu XXXX  
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XXXX XXXX XXXX	XXXX XXXX  Shopping, opens menu	XXXX  
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XXXX XXXX XXXX	XXXX
Shopping, opens menu XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/XXXX1 XXXX
Shopping, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX
Shopping, opens menu XXXX	
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XX/XX/2021 XXXX XXXX XXXX XXXX, opens menu XXXX	
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XX/XX/2021	XXXX  Shopping, opens menu XXXX	
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XX/XX/2021	XXXX  Shopping, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX
Home, opens menu	XXXX	
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XX/XX/2021 XXXX XXXX XXXX XXXX  XXXX XXXX, opens menu XXXX	
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XX/XX/2021XXXX
Shopping, opens menu	XXXX	
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XX/XX/2021	AXXXX  Shopping, opens menu	XXXX	
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XX/XX/2021XXXX
Shopping, opens menu	XXXX	
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XX/XX/2021	XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, opens menu	XXXX	
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XX/XX/2021XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX opens menu XXXX	
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XX/XX/2021	XXXX XXXX  Food & drink, opens menu XXXX	
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XX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX  Food & drink, opens menu	XXXX  
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XX/XX/2021XXXX XXXX XXXX XXXX XXXX  Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX XXXX XXXX  Food & drink, opens menu	XXXX  
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XX/XX/2021XXXX XXXX
Food & drink, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX
Shopping, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX XXXX
Gas, opens menu XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX XXXX
Food & drink, opens menu XXXX	
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XX/XX/2021 XXXX
Shopping, opens menu XXXX	
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XX/XX/2021XXXX
Shopping, opens menu	XXXX  
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XX/XX/2021	XXXX  Shopping, opens menu	XXXX	
See details about this transactionXX/XX/2021	XXXX XXXX
Food & drink, opens menu	XXXX	
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XX/XX/2021 XXXX  Shopping, opens menu	XXXX	
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XX/XX/2021 XXXX
Shopping, opens menu	XXXX  
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XX/XX/2021 XXXX
Shopping, opens menu XXXX  
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XX/XX/2021	XXXX
Shopping, opens menu XXXX  
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XX/XX/2021	XXXX
Shopping, opens menu	XXXX	
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XX/XX/2021 XXXX
Shopping, opens menu	XXXX  
See details about this transactionXX/XX/2021	XXXX
Shopping, opens menu XXXX  
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XX/XX/2021XXXX  Shopping, opens menu	XXXX  
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XX/XX/2021	XXXX  Shopping, opens menu	XXXX  
See details about this transactionXX/XX/2021XXXX XXXX
Food & drink, opens menu	XXXX See details about this transaction
XX/XX/2021XXXX
Shopping, opens menu	XXXX	
See details about this transactionXX/XX/2021 XXXX
Shopping, opens menu XXXX  
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XX/XX/2021XXXX XXXX XXXX XXXX XXXX XXXX opens menu	XXXX  
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XX/XX/2021 XXXX XXXX XXXX XXXX XXXX  Food & drink, opens menu XXXX	
See details about this transactionXX/XX/2021 XXXX XXXX
Personal, opens menu XXXX	
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XX/XX/2021XXXX XXXX XXXX XXXX XXXX XXXX  Food & drink, opens menu	XXXX  
See details about this transactionXX/XX/2021 XXXX XXXX XXXX XXXX XXXX
Food & drink, opens menu XXXX	
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XX/XX/2021	XXXX XXXX XXXX  Food & drink, opens menu XXXX  
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XX/XX/2021 XXXX XXXX XXXX XXXXealth & wellness, opens menu XXXX  
See details about this transactionXX/XX/2021XXXX XXXX XXXX - XXXX  Food & drink, opens menu	XXXX  
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XX/XX/2021XXXX XXXX XXXX
Food & drink, opens menu XXXX  
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XX/XX/2021 XXXX XXXX XXXX
Food & drink, opens menu	XXXX  
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XX/XX/2021	XXXX XXXX XXXX XXXX XXXX XXXX, opens menu	XXXX

Company response to consumer: Closed with explanation