Consumer complaint received 2018-04-09
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
In XX/XX/XXXX I applied for a XXXX credit card issued by Synchrony Bank and was approved and granted an {$800.00} credit limit, and since that time have made all payments on time with the exception of one payment in XX/XX/XXXX which the delay was caused by Hurricane Harvey, and my payment was delayed due to the nearly 51/2 feet of water in my home, but on the XX/XX/XXXX my wife went to the first XXXX store that reopened in our area after Hurricane Harvey and made our monthly minimum payment and even paid the {$25.00} late fee as well. 

In XXXX, I decided to pay my XXXX card off, and on Tuesday, XX/XX/XXXX, at the customer service center of the XXXX store in XXXX XXXX Texas, we paid off the credit card in the amount of {$720.00}. 

Now on Friday, XX/XX/XXXX, I received a letter addressed to my home address from Synchrony Bank indicating that they would be reducing my credit balance from {$800.00} to {$100.00}, along with the following reasons for the reduction ; 1. Derogatory Public Record or collection filed. 
2. Proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high. 
3. Time since delinquency is too recent or unknown.

4. Length of time accounts have been established.

5. Number of inquiries was a factor in determining score. 

It is reason number " 5 '' that I would like to take this opportunity to emphasis, but the credit score they indicate reported on Thursday, XX/XX/XXXX as being a " XXXX '', well that is the same exacting score I had back in DXX/XX/XXXX when I applied for the card in the first place. 

However, reason number " 5 '', as previously mentioned, according to my Transunion credit report, Synchrony Bank, " SYNCB/WAL-MART '' made a total of 43 inquiries on my credit report, and on the following dates ; Requested On : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX But more curiously, Synchrony continues this unwarranted conduct even after their decision to lower my credit balance from the original {$800.00} to it current {$100.00} limit they have made eight inquiries since I paid the card off, and four times since lowering the credit balance. 

I'll be extremely surprised if ANYTHING becomes of this complaint, as I feel that I have been discriminated against being some one that is fully XXXX, and I feel this decision was arrived at by and through the results that Synchrony Bank and XXXX created and caused. 

As some one that has paid their bill, both timely and completely, I do not feel that this speaks well of either Synchrony Bank as such and XXXX as a retailer, as my XXXX account as well as credit balance are still very much in tact and ongoing, and in this time since the decision regarding the lowering of my credit limit by Synchrony Bank on my XXXX card, I've simply moved my patronage elsewhere, even my prescriptions and grocery shopping as I feel customer loyalty is in fact a two way street and XXXX and Synchrony Bank have in fact displayed conduct to the contrary. 

Nevertheless, the card is now in my safe, and while Synchrony Bank left it with a {$100.00} credit balance, I seriously doubt I will ever trust either, and given the numerous store closings in my area, I think this occurrence may lend some credibility to questions revolving around XXXX 's and banking institutions such as Synchrony Bank 's solvency. 

Thank You, XXXX XXXX XXXX XXXX, Texas

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation