Consumer complaint received 2021-01-11
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
1 ) XXXX XXXX, Client Relationship Consultant, XXXX, CA emailed XXXX, XXXX branch manager to say the {$200.00} promo information coming from XXXX, XXXX branch was all wrong-I need to stop talking with her. 
Even after XXXX set up online statement the branch was still charging fees for that-which XXXX never told me that is what is needed. Also there were 2 consecutive direct deposits although XXXX failed to mention that criteria as well. That is why XXXX said I should not talk with XXXX because all her information was non-existent. When XXXX reopened account to steal my govt XX/XX/XXXX check he did not allow me online access. 
2 ) I Reported XXXX {$150.00} on XX/XX/XXXX by phone and 3 ) got letter XX/XX/XXXX BEFORE 60 DAYS PASSED, see attached US Bank letter-4 ) Thats Why Received Letter XX/XX/XXXX BEFORE 60 Days & 5 ) its not even on statement. 
Also below is CFPB complaint which includes $ XXXX-there are many because never handled. 
Please credit {$150.00} that was taken out of my XX/XX/XXXXPayment. Please advise. 
The formating is off because writing in CFPB text. 
XXXX XXXX All complaints XXXXPrint complaint On XX/XX/XXXX at XXXX XXXX I spoke with XXXX at US Bank at put through fraud, and Did Supv wanted me to go through each 1 again. On phone you can not see more than 1 entry bc bank has advertisements so i put through when saw. Credit was supposed to be jn 10 days also they owe me {$200.00} for opening account with direct deposit : XXXX XX/XX/XXXX XXXX XXXX XXXX Ca {$79.00} XX/XX/XXXX Debit Purchase XX/XX/XXXX card XXXX XXXX XXXX XXXX XXXX Ca {$340.00} XX/XX/XXXX Debit Purchase Ret - Visa XX/XX/XXXX card XXXX XXXX XXXX SHOULD BE {$170.00} CREDIT XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX - XXXX  XXXX XXXX XXXX Ca {$110.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX XXXX Ca {$59.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX {$85.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca {$79.00} XX/XX/XXXX Debit Purchase XX/XX/XXXX card XXXX XXXX XXXX XXXX XXXX Ca {$340.00} XX/XX/XXXX Debit Purchase Ret - Visa XX/XX/XXXX card XXXX XXXX XXXX XXXX XXXX Ca {$170.00} SHOULD BE {$170.00} CREDIT XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX - XXXX  XXXX XXXX XXXX Ca {$110.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX  Ca {$59.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX Wa {$85.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX  XXXX XXXX XXXX Ca PAID CASH SAID CARD DID NOT WORK {$310.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX. XXXX Ca {$150.00} Dia Show quoted text XXXX XXXX XXXX XXXX XXXX  Ca PAID CASH SAID CARD DID NOT WORK {$310.00} XX/XX/XXXX Debit Purchase -visa XX/XX/XXXX card XXXX XXXX XXXX. XXXX Ca {$150.00} 4 ) I dont have all of the statements-I request all statements since account was closed and reopened. 
I dont see {$310.00} credit. 
I dont see {$150.00} credit referred above. 
I dont see {$56.00} credit. 
XXXX XXXX XXXX XXXX Ca {$110.00} XXXX XXXX XXXX Ca {$59.00} XXXX {$85.00} XXXX XXXX XXXX {$79.00} Please credit me {$850.00} I STILL DONT KNOW IF ACCOUNT IS CLOSED. I WENT INTO XXXX, CA BRANCH AND THE BRANCH MANAGER, LONG, CALLED POLICE ON ME FOR REQUESTING AN ACCOUNT CLOSED LETTER THAT WE SPOKE ABOUT DAY BEFORE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation