Consumer complaint received 2023-11-05
Company: CITIBANK, N.A.
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
CitiBank has caused me significant distress, inconvenience, and financial losses due to the trauma caused by not sending my remaining account balance after closing it. Below are some details : I opened my account in XX/XX/XXXX. 

On XX/XX/XXXX, I deposited {$75000.00} from my XXXX  XXXX XXXX account, which serves as my primary and salary deposit account. 

I received a signup bonus, which I eventually had to pay taxes on in my XXXX tax return, including the earned bonus and interest. 

I needed the money, so I transferred {$25000.00} and {$25000.00} back to my XXXX  XXXX XXXX primary account, in accordance with the transfer limits, requested on XX/XX/XXXX. All proofs of these transactions will be attached in this complaint. 

After the transfers, CitiBank locked me out of my online access. I was able to call customer service and have XXXX, XXXX, and XXXX checks sent to my home address, which I successfully deposited later. 

I intended to keep {$1500.00} in my CitiBank account to avoid maintenance fees and use CitiBank for my future banking needs. 

I made numerous calls to CitiBank to regain access to my online banking, but they flagged my account for fraudulent activity without a clear reason. I endured many stressful calls, with each department transferring me to another, none able to unfreeze my account. 

XX/XX/XXXX, I got an email saying that my account is closed in 60 days, and the email clearly states, " we will send any funds belonging to you to this address, once the account is closed. '' When I called the customer service, they said after the account is closed I will receive my funds in XXXX to 90 days. 

I patiently waited for my account to be closed and several more months for the remaining {$1500.00} funds check to be sent to my home address. During this period, I experienced significant mental trauma and personal losses due to my inability to focus and the suffering I endured. I lost a considerable amount of time dealing with this issue. 

I hope I get this resolved and get my remaining funds sent, otherwise as I was recommended to go with other ways like approaching a lawyer, who can get my money back and can help get compensation for the personal losses incurred due to the mental trauma, and CitiBank will be responsible to pay the court and lawyer fees. 

But for immediate action if this is not quickly resolved, I am prepared to take further actions to seek resolution and justice. Will start sending emails Citi ERU. Will continue by raise complaints at XXXX XXXX XXXX of XXXX XXXX website OCC, FIDC, FBR, NCUA, CSBS XXXX XXXX / XXXX / XXXX XXXX gov / file.a.complaint Didn't expect this banking experience would become so miserable. 

I sincerely hope that this matter can be resolved promptly, and I can recover the remaining funds from my CitiBank account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief