Consumer complaint received 2021-04-27
Company: FISERV INC.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
XX/XX/2021 Consumer Financial Protection Bureau, I have been harassed with numerous emails, and collection letters from Fiserv which is a third-party bill pay provider for XXXX XXXX XXXX XXXX. 

Now I have received a collection letter from XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Located at XXXX XXXX XXXX, XXXX, OH XXXX I chose to stop payment on three checks which was processed by XXXX XXXX while I was present at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, CA. I heard the conversation that she had with the online banking office and she assured me that the payments would be stopped. 

I did not have the checks in hand, and they could still be deposited on a later date, therefore, Ms. XXXX asked me to close the account and open a new one, and I followed her advice. 

I continued to monitor my account and noticed that one payment had been processed, therefore in good faith, I reconciled my account and made a deposit to cover the overdraft. Then I called XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and spoke with XXXX XXXX and asked her to close my account while it was in a positive balance. She agreed that it would be the best thing to do, she refunded the overdraft charges and closed my account then sent me a check for the remaining balance. Then when I made an attempt to open another account, they refuse to do that for me. 

I continued to receive collection notices after I closed my account, via usps and by email from Fiserv and made several attempts to resolve the issue with both XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX at Fiserv to no avail. Needless to say, at this point I was completely frustrated with their unprofessionalism, lack of concern, lack of effort and practical accounting skills to resolve the issue. 

Then I returned to the bank and cashed the check and asked Ms. XXXX to print me copies of every statement because I was locked out of my account. I must say that XXXX XXXX XXXX XXXX closed the account in good standing, reconciled my statements and sent me a check. This is proof in itself that I do not have an outstanding balance. 

Furthermore, I do not have an account with Fiserv, and I dont even know who they are. Based on Conversations and emails I now know that they are third-party payment processing company for XXXX XXXX XXXX XXXX. These companies obviously can not manage their own business and have internal issues in their accounting department. Fiserv claims that I owe money to them for money received by XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX denies receiving the payment. Is it not possible for them to communicate through their payment processing agreements? 

I find it quite comical that these three companies can not come to an agreement and continue to ignore the situation. I can only assume that their accounting systems are completely out of whack and they, dont know where they stand. XXXX XXXX XXXX XXXX records indicate that my account is in good standing and XXXX XXXX XXXX XXXX has provided me with receipts that they did not receive the payment. 

The bottom line is that Fiserv is either attempting to commit fraud or cover up their own embarrassing mistakes. Although I have made several attempts, they refuse to work with their partners to resolve the issue. Therefore I request that this complaint be made public so that other people can learn from their mistakes and not fear the collection companies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation