Consumer complaint received 2019-11-04
Company: CITIBANK, N.A.
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XX/XX/2019 REF : COMPLAINT ON CITI ON CONSUMER FINANCIAL PROTECTION BUREAU The incident was initiated in XX/XX/2019 when my brother has the home foreclosure and the family was seeking out the loan to help him. They came to the loan company : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Alaska XXXX XXXX https : XXXX XX/XX/XXXXXX/XX/XXXX: XXXX XXXX, Director ( XXXX ) Direct line XXXX XXXX, CFO ( XXXX ) XXXX XXXX, Senior Account Manager ( XXXX ) This loan company ( XXXX ) got hold of my cards in XX/XX/2019 and claimed that they needed the physical cards to process the loan to the card and transferred to my brothers bank for loan . The credit card on file and the physical cards are the loan requirement. I had never done any business with XXXXloan company before. The loan amount was {$60000.00}. My brother did not receive any loan as promised. 

There was XXXX balance in my CITI Bank card before the XXXX XXXX was using my credit card and made charges. They claimed to load the loan to the credit card by using the card and transferred to the XXXX XXXX for my brother. No loan was received. 

In XXXX, I filed the Fraud claim against XXXX XXXX and they called me back and said that they would not pay for all the credit adjustment if there was a Fraud claim against them. They asked me to close the case and they would not pay. In good faith, I was trying to work with XXXX directly myself. I closed the Fraud claims with 9 credit card banks, including the CITI. I was told that the XXXX would pay for all credit adjustment in XX/XX/2019. It was dishonored. 

I tried to reopen the Fraud claims against the XXXX in XX/XX/2019. CITI however refused the SECOND CHANCE on FRAUD dispute and declined to reopen the claim on my behalf. 

I was bounced between the Fraud and Billing dispute departments. The Fraud declined to take my case as the loan company was given the card info and had the card. I explained to the Fraud team that the card was provided for loading the loan to the card purpose ONLY. Then, I was told to submit all the documents to Billing dispute instead. CITI claimed that I accepted all the transactions as valid in XXXX and they would not reopen the Fraud case even though these are the Fraud charges. The card was given to the loan company for loading the fund and any reason deviated from the original intent was FRAUD. However, CITI FRAUD DEPARTMENT DID NOT LISTEN AND REFUSED FILING ANY FRAUD CLAIM, DENYING THAT IT WAS FRAUD. 
Accordingly, the Billing dispute declined the claim, saying that it should be handled by Fraud team. 

The reason I closed the Fraud claim in XX/XX/2019 as I was trying to work with the loan company in good faith, but the Fraud claim ITSELF WAS VALID. 

It is the FRAUD that the loan company did not honor what they promised and fraudulently charged the {$3300.00} on the CITI credit card, fraudulently claiming that it was for the loan processing for the loan. 

I am seeking that CITI can reverse the fund that was fraudulently charged to my CITI credit card. 

I have filed the Criminal report at the State of Alaska against the XXXX XXXX, police report in XXXX, FBI online, XXXX, Attorney General complaint, NC and Federal Trade Commission, NC. 

Thank you for your meditation in this process and I look forward to hearing from you the positive resolution in this FRAUD CLAIM. 

Best, XXXX XXXX XXXX ( XXXX ) XXXX XXXX This Financial Crime involves the total balances of approx.. {$120000.00} for 9 credit cards XXXX {$5600.00} XXXX   {$24000.00} XXXX XXXX  {$39000.00} XXXX XXXX ( {$3400.00} my own expenses ) XXXX XXXX  {$3200.00} XXXX XXXX ) {$1100.00} XXXX XXXX {$18000.00} ( My own expense is {$440.00} ) XXXX XXXX  {$3700.00} CITI {$3300.00} Thank you for your review and all my credit cards were closed by the banks in XXXXXX/XX/2019.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation