Consumer complaint received 2023-09-03
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
WELLS FARGO STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND REFUSING TO FOLLOW THE LAWS AND REGULATIONS AND MY ACCOUNT MAILING PREFERENCE. 

This complaint is # XXXX. About the same issue. In the last 2 1/2 years I complained here 98 times about the same issue without a resolution. 
Again, today I received a letter from Wells Fargo to my residential address. 
I was told in writing by Wells Fargo So called XXXX that Wells Fargo has no email or website for online complaints and has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here. 
This is my complaint number 98 in the last 2 years about the same issue. 
Wells Fargo is refusing to use my mailing address as indicating on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. 
This is my complaint # XXXX : I have been a Wells Fargo customer for more than 35 years ; at all the past 32 years my account mailing preference is a XXXX XXXX XXXX for the safety of my mail and for my privacy. Everything was fine till the last 2 and half year When Wells Fargo start the illegal activities and subcontracted the customer service to a company called XXXXXXXX XXXX XXXX XXXX XXXX XXXX  ). since that, Wells Fargo decided not to use my XXXX XXXX XXXX anymore and they start directing my mail to my residential address. In the last 2 and half years, I complaint to Wells Fargo more than 89 times and requested not to mail anything to my resident but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address when my complaint and my request is to mail to my XXXX XXXX XXXX not to my resident. The Wells Fargo working from the comfort of their home employees do not read my complaint they only copy and paste standard answers and mail it to my resident when in my complaints I provided the XXXX XXXX as my mailing address and I did not provide my residential address and my account mailing preference is my XXXX XXXX XXXX 

Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled XXXX, Those are inexperienced people who are working for the contractor XXXX from the comfort of their homes without any supervision not under Wells Fargo 's Management. 

I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor XXXX 

So, after more than 2 years of complaints to Wells Fargo and everywhere, where they have authority over Wells Fargo and after more than 89 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my resident. and Wells Fargo is still refusing to use my XXXX XXXX mailing address as it is indicated on my account preference. 
Please read the date and the address on the attached letter and on the envelope, you will figure that every time I receive a Wells Fargo mail to my resident, I submit a complaint with a new letter but the Wells Fargo working from home employees do not read it and they say you did not submit new evidence. 
I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address. 
Again, as I promised before, I will file a new complaint every time I receive a letter to my residential address from Wells Fargo

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation