Consumer complaint received 2022-04-05
Company: CREDIT ACCEPTANCE CORPORATION
State: WI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I purchased a car XXXX XXXX XXXX in XX/XX/XXXX from XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX. Car was financed threw Credit AcceptanceXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, the car was problematic from the very beginning. I was making the payment and had car insurance on car. However in XXXX of XXXX XXXX XXXX XXXX house that I worked at closed due to COVID. I did call Credit Acceptance due to being in a epedemic that was affecting the whole world I did not know when I would return to work. I asked for forbearance, lower payment or any relief that could be offered. I was told there was nothing could be done. I was unemployed and struggling going through extreme hardship. I again called Credit Acceptance to see could I return the car, I was told no. In XXXX a minor who was a passenger in car threw up all over the car, turned out he had XXXX, now making the car contaminated by XXXX. I did not park car in my garage out of fear of XXXX, I have a XXXX XXXXXXXX that I'm recovering from and did not want to jeopordize my health. I again called XXXX XXXX to see could they take mechanically problamatic car that was now XXXX contaminated. Again, I was told no. XXXX created an extreme financial and stressful hardship on me. In XX/XX/XXXX I did start a permanant job position and did start making car payments, however XXXX XXXX wanted me to pay on arrears, but I couldn't in XX/XX/XXXX while driving on highway along other cars going speed limit of XXXX mph the car abruptly stopped. The car abruptuly stopping created a very dangerous situation for me and other unknow parties on highway. XXXX XXXX towed XXXX to nearest repair shop. I than had to have car towed to my home from there. I called 6 diffrent auto repair shops and explained the situation all stated that if the timing chain broke it was 99.99 % probability engine was damaged. I again called XXXX XXXX and was told there was nothing I could do, I had bought and extended Maintenance contract on car they explained it had expired on XX/XX/XXXX. I was trying my hardest to get car repaired, I was unable to. middle of XX/XX/XXXX Credit Acceptance repossessed car while I was at work. I called Credit Acceptance and was told I needed close to {$1000.00} to get car out before it was auctioned off and I would be left still responsible for what was owed after car was sold. Credit Acceptance told me I had until the XXXX XXXX XXXX to try to get car out of We Reposses XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX which is towing lot that towed car. I had to call towing place that had the car to make appointment to retrieve personal possesion., at appointment on XX/XX/XXXX I was given a box that contained all the personal possessions in car, due to car no longer being in their possession I was told by Staff at Towing Place that car had already being sent out for auction. This happened freguently where Credit Acceptance told me one thing and did another. My credit report states the balance on car as {$17000.00} however on Credit Acceptance statement it has balance of {$21000.00}. I have documentation from Credit Acceptance stating I have until XX/XX/XXXX XXXX  XXXX to get car out of possession because after that day it will be autioned off, when it had already being auctioned off end of XX/XX/XXXX. I at this point do not have a car, it's very difficult to get to my job that I desperatly need, and it is reflecting badly on my credit report making it impossible to buy another car. Now I'm being told that I will still have to pay the deficiency balance, that amount has not been figured out yet. However I was told that I would have to pay deficeniecy balance and it could come down to my wages being garnished. I am living paycheck to paycheck trying to get on my feet after all the health, financial and stressful hardship XXXX produced. I was never told the car was going to be sold or when. I'm reaching out to your organization due to wanting to get on my feet and not have this hardship continue. I never thought the car would give me such problems, I really thought Credit Acceptance would have lieniency while the world was going threw and epedemic. I'm hoping your organizition can give me relief, I'm very stressed, I can't sleep and my anxiety is threw the roof. I'm desperatly trying to hold on to my job. I have attached statement from Credit Acceptance stating after XX/XX/XXXX car would be sold, also Credit acceptance that shows balance of {$21000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation