Consumer complaint received 2023-12-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
This complaint is about the lack of customer service at WELLS FARGO BANK. Wells Fargo Has XXXX  working to serve the customers but they do not have customer service to provide resolution for the customers issues. I DO NOT WANT THOSE XXXX and XXXX XXXX  TO ANSWER MY COMPLAINT, I WANT A REAL WELLS FARGO MANAGER All I get from those XXXX are XXXX The XXXX are the only resolution can be provided by the XXXX XXXX XXXX IS THE LAST EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX  RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution AND THIS XXXX XXXX responded by a COPY AND PASTE of another XXXX XXXX  wHO IS XXXX XXXX WHO NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO MANAGER TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND XXXX WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS FARGO IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. XXXX XXXX stated that the XXXX  mailed the letter to my mailing address on file. That was a XXXX because the letter was mailed to my residence and the attached address on the attached letter proved the XXXX  of the XXXX. XXXX  DO NOT SOLVE THE PROBLEMS. TELL ME HOW YOUR XXXX  ARE GOING TO SOLVE MY ISSUE YOU CLOSED THE CASES AS XXXX WHEN ALL YOU PROVIDE ARE COPY AND PASTE AND XXXX  AND THE ISSUE IS NOT SOLVED. I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE XXXX LABELED XXXX. When I filed 121 complaints about the same issue and none of the XXXX provided a solution they provide XXXX  after XXXX  only, The XXXX complaint management should be called XXXX XXXX  management. The people who answer the complaints for Wells Fargo are labeled XXXX, Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the XXXXXXXX XXXX from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the XXXX XXXX  XXXX XXXX answers the complaints by just copying and pasting the answers from their computer screen and denied me the right to speak to a REAL wells fargo manager Falsely making an excuse that recently a manager tried to contact me ( what a XXXX  ). They XXXX  because no one is monitoring their jobs and the other XXXX labeled XXXX XXXX XXXX stated on XX/XX/2023 We respectfully decline your request to email ME to set appointment to speak to a manager because they do not want anything in writing because it will be easy to prove the XXXX  they provide to the customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation