Consumer complaint received 2022-08-14
Company: JPMORGAN CHASE & CO.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
This complaint is against JP Morgan CHASE BANK : I originally filed the complaint to XXXX XXXX. 
I thought the issue was with them. However, once I received their response, with included proof, I now know the issue is with MY bank, Chase Morgan. I've been a client since 1992. 
In addition, I did three walk-ins into Chase, to see the person in charge. Although the employee attempted to be helpful, they could not track down the money XXXX XXXX put back into my account. 
It had been returned to Chase for months! 
The Chase managers told me to contact their customer service department via phone. I did this on four separate occasions only to be transferred multiple times for each call. Once I was transferred nine times! Needless to say, customer support was a dead end and a huge waste of my time. I've exhausted the help I can obtain via Chase employees and their dead-end customer service department. 
This is the reason I'm writing this complaint to CFPB against Chase Bank. 

CHASE BANK HAS MY XXXX. 
IT WAS RETURNED TO THEM BY XXXX XXXX. SEE XXXX XXXX 'S LETTER AND CASE NUMBERS IN ATTACHMENT. 
_______________________________ Original Complaint To XXXX XXXX : Through my bank, Chase, and via XXXX, I sent XXXX, to my brother for medical reasons. I sent XXXX for three months straight, to help him. He just had his XXXX XXXX  and lives alone. It was totally my error! I sent the money to a man in Florida because his phone number was one digit off from my brother 's. I understand XXXX can not refund my money because I made the mistake. However, when I contacted the gentleman in Florida who's phone number is similar to my brother 's, he returned my money to his XXXX XXXX XXXX XXXXXXXX XXXX told this gentleman, that it would be returned to me. They gave him a case number and two reference numbers. They did not give him a reference number for the third and final return of the XXXX. When he returned the final XXXX, they said this was a fraud case and made him change his account number. This statement of fraud confuses me, because nobody is taking money from this gentleman. After I first spoke to the recipient of my money, I made a report with my Chase bank. This report should still be on file. Next, I went to XXXX XXXX with the case number and reference numbers, to see if they could tell me where my money is. I asked them, when will I receive my money? XXXX XXXX said, they can't look up the case number, because my identity can't be proven. I offered to give them my bank information, my social security number, driver 's license, and/or my birth certificate. They said sorry, we can't help you. I went back to my Chase bank to see if they could assist me. They said they can't retrieve my case and reference numbers from XXXX XXXX, either. Bottom line is, XXXX XXXX has my XXXX and I need it back, desperately. XXXX XXXX refuses to look up my case number, and find out where my money is. I don't know where to turn for help. I'm not going to allow a bank to keep my money. Please help me.

Company response to consumer: Closed with monetary relief