Consumer complaint received 2020-10-12
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
XXXX ( Date of Complaint ) My Transunion Credit Report has really been a challenge for me because every time I would attempt to correct an inaccuracy on my Transunion Credit Report, I always come to a roadblock ; a halt. The message to me is always " Try Back Later. '' And this has been for a very long time. Years. Finances have prevented me from getting to the bottom of why I am being kept from getting into this particular Credit Report. Strangely, my name is not on this Credit Report, but I am identified via my Social Security Number. I am divorced and I have been divorced since XX/XX/XXXX. The address of the marital home is still listed on this particular Credit Report. My current address is NOT on this Credit Report ; nor are 4 addresses where I've previously lived ( one ( 1 ) XXXX, Virginia Address when I first married ; 2 XXXX  XXXX, Virginia Addresses ( when I was separated off and on from my ex-husband in an attempt to get away from XXXX  XXXX  behavior, but I was still paying part of the mortgage on the marital home ) ; and one ( 1 ) a  XXXX, Virginia Address which was never recorded on Transunion 's Credit Report. As mentioned before, my current XXXX, Virginia Address is not listed on the Transunion Report. The strange part is, I spent years correcting my credit reports from all 3 credit bureaus. Why was my Transunion Credit Report never changed? It also appears that one creditor on this report is not reporting my status accurately with them ( Ph : XXXX ), or I am misunderstanding what this creditor has placed on my Transunion Report. I do not understand why this same creditor has my status first, in green as having made all payments on time ( which I know that I have ) ; yet, there is a box in red beside the green box, labeled " Past Due or Delinquent '' with a XXXX ( " XXXX '' ) underneath the heading in my " computer devices protection coverage account '' ( where I can always pull up my credit reports at any time - something I did not have access to before ). Again, this same creditor doesn't report my status with them the same way on my XXXX  and XXXX  Credit Reports. There  are things about my Transunion Credit Report that I don't understand ; especially, my inability to get into my Transunion Credit Report to correct inaccuracies. A couple of months ago, I did request a copy of my Transunion Credit Report via U.S. Mail due to my frustration of not being able to get into my Transunion Credit Report, but I'm not sure if I've received it. Will look in my possessions again. An investigation needs to be made as to why my Transunion Credit Report has had suspicious occurrences. In the past, I've had issues with Fraud and ID Theft with one of my issues being referred to the U. S. Attorney 's Office years ago which lead to a couple of items being removed from my Credit Reports. My credit reports, in the past, have had to be placed on a Legislative Freeze, again, years back. Transunion 's investigation into this matter will be greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation