Consumer complaint received 2021-01-08
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: ND
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Problem getting your free annual credit report

Complaint:
Dear Sir or Madam : Today, XX/XX/XXXX ( a Friday morning ) and, on XX/XX/XXXX ( a Wednesday afternoon ), I, ( XXXX ) had attempted on a few occasions tried to access my online Trans Union LLC ( TransUnion ) Credit File Report through an official XXXX website and, I am experiencing a very extraordinary programmatic coding language and mapping or intentional masking data problems, while I am trying to retrieve my Credit File Report from TransUnion. Once, I had reached the TransUnions Welcome, XXXX XXXX XXXX and, I am experiencing TransUnion programmatic language and mapping or intentional masking data or manipulations problems because I had noticed onto the Information You Have Provided section for my current address is intentionally and programmatically coded or mapped to my previous address. See Exhibit E. Instead of displaying my current address. See Exhibit C. And, after, I had typed in my email address and phone number onto the Additional Information Required section then I had clicked onto the continue button and, I had been linked or connected to TransUnions Unable to Complete Request webpage that stated, we are unable to confirm your identity error message. See Exhibit F. Therefore, my TransUnions Credit File account again has been unlawfully compromised with data breaches by way of either the [ se ] identity thieve [ s ] or assailant [ s ] who [ m ] had unlawfully, intentionally, knowingly and willfully changed his or her [ full ] legal name in order to match, link, connect, mirror, alter, manipulate false authentication features and to insert false or actual authentication features against my [ full ] legal name or the [ se ] identity thieve [ s ] or assailant [ XXXX ] had used a fictitious notarized instruments ; in order to gain unlawful accesses to my TransUnions Credit File Account without my legal authorizations, consents, or acknowledgements. 

Immediately after, the [ se ] identity thieve [ s ] or assailant [ s ] had unlawfully changed or manipulated or masked my TransUnions Credit File account which causes me to experience every few months onto my online TransUnions Credit File Account fictitious changes, or manipulations or intentional masking my data such as, reasons behind my low credit score when I had no credit activities for years which should have remained above 700 credit score, as shown onto my XX/XX/XXXX, three ( 3 ) Credit File Reports from the three ( 3 ) Credit Reporting Agencies. Now, I am forced to contact, the TransUnions telephone representative in order to verbally order my online TransUnions Credit File Report instead of me just retrieving my online TransUnions Credit File Report from the official XXXX website. So, I am suspicious that TransUnion is knowingly and willfully participating in a said identity thefts conspiracy with the [ se ] identity thieve [ s ] or assailant [ s ] who [ m ] intentionally masking and fictitiously changing or manipulating my TransUnions Credit File Account ; in order to block my accesses to my online TransUnions Credit File Account. In which conceal their forged or fraudulent activities than TransUnions employee [ s ] are forcing me to contact their telephone representative in order for me to verbally order my TransUnions Credit File Report which is, intentionally control by way of my TransUnions employee [ s ]. After, TransUnions employee [ s ] had either changed or masked fraudulent activities onto my TransUnions Credit File Account by blocking my online TransUnions Credit File Account accesses before officially mailing out my TransUnions Credit File Report by way of the United States Postal Service ( USPS ) that causing me to experience from my online TransUnion Credit File Account involuntary forced into an identity thieve [ s ] or assailant [ s ] similar or exact fictitious [ full ] legal name [ s ] change conditions of servitude that restricted me from my online TransUnion Credit File Account for no apparent reasons. 

And, the last time, I had successfully retrieved my TransUnions Credit File Report from the XXXX website dated on XX/XX/XXXX and, I did not request, my TransUnions Credit File Report from the XXXX website in XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief