Consumer complaint received 2016-10-25
Company: WELLS FARGO & COMPANY
State: NC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
In light of the latest mortgage fraud / opening and creating accounts to people whom do not exist and the forced resignation of Wells Fargo Ceo, XXXX XXXX. Wells Fargo has now embarked on a new tactic for their mortgage holders. As I arrived home today XXXX XXXX, 2016, I was met by a late model XXXX XXXX in my driveway. I immediately blocked the vehicle and was prepared to alert the police and appropriate agencies. A woman exited her vehicle as I inquired, who she was and if she was lost and what was she doing in my driveway?. She explained that she worked for a third party, hired by Wells Fargo and that she was instructed to come to my home and place a yellow envelope on my door. She asked if she could be let out as traffic built in the roadway, but I had additional questions, I.D., what company was the ( third party 's name ), etc. She explained that per her instructions from her tablet ( which had my name and address ). She was to leave the envelope and take a picture of my house as proof of being there. As I let her out of my driveway, I telephoned the number ( XXXX ) XXXX, which led me to a Wells Fargo Home Mortgage department. Speaking to XXXX ( whom disconnected the line ), then XXXX XXXX and finally XXXX XXXX ( Supv / Florida Offices ). Keep in mind I have two direct points of contacts from the executive branch, due to past shenanigans and repeated emails directly to the CEO 's at Wells Fargo, as well as CFPB and XXXX. XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX are the only two that I deal with. I telephoned both, left a message for XXXX XXXX and XXXX XXXX. XXXX XXXX contacted me immediately. I explained to her my concerns and explained that the only people whom arrive at my home are friends and family and that no one comes to my home unannounced. Situations such as sending unannounced persons to homes, could result in police activity. I have lived in this home for over 11 years and have NEVER had anyone come directly to my home to leave envelopes, in order for me to call them!. Wells Fargo is aware that I frequently work out of state and any correspondence left at my front door is a signal for perpetrators to come calling. Wells Fargo is also aware of my email address, telephone numbers and mailing address. So this latest tactic as I found out was due to a payment for XXXX 2016!. A payment was made on my birthday, XXXX XXXX, 2016 of XXXX and if I 'm not correct, today is XXXX XXXX, 2016.. If Wells Fargo hired this woman whom drove a very high end vehicle to my driveway, it is my guess that she is very well compensated. This tactic falls under Aggression, Invasion of my property / space, Intimidation, access to embarrassing information to control and or harm others peace of mind. To say the least I was livid and the woman in my driveway, shaken as I blocked her in. If in the future Wells Fargo continues to exact these gestapo tactics and police and law enforcement are called to the home of regular paying mortgage holders. Wells Fargo will be sent a bill for the waste of time of these agencies being contacted. XXXX XXXX assured me that she would get to the bottom of this, however I can not for the life of me understand, why Wells Fargo hired a third party to come to my home, interrupt my pleasant day, by having some woman, whom I do not know sitting in my driveway for a mortgage that is being paid regularly!. North Carolina is a open carry state and most people are n't as collected as I was and normally when they witness someone whom they do not know at their homes, they ask questions later.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation