Consumer complaint received 2023-06-09
Company: TD BANK US HOLDING COMPANY
State: DE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
Complaint Regarding Deceptive Marketing and Closure of Credit Card Account I am writing this letter to express my deep disappointment and frustration with the recent experience I had with TD Bank. As a long-standing and loyal customer, I have always trusted TD Bank to provide excellent services and maintain transparency in their dealings. However, a recent incident has left me questioning the integrity of your institution. 

On XX/XX/XXXX, I received a marketing offer in the mail, addressed to me personally, signed by XXXX XXXX, Vice President of TD Bank. The offer detailed an opportunity to upgrade my existing TD Credit Card to a new TD Credit Card, boasting improved features and benefits. Enclosed, I have attached a copy of the marketing offer for your reference. 

Excited about the potential benefits of the upgraded card, I promptly contacted TD Bank 's customer service on [ date ] to proceed with the upgrade. To my utter surprise and dismay, I was informed that my credit card account had been closed. This revelation came as a complete shock, as I had not received any prior communication regarding the closure of my account. 

The discrepancy between the offer I received and the subsequent closure of my credit card account has raised serious concerns about TD Bank 's deceptive marketing practices. It is inconceivable that a representative of your institution, XXXX XXXX, would sign a letter with an offer asking me to upgrade my card, only for me to discover that my account had been closed without any prior notice or explanation. 

I have been a loyal TD Bank customer for many years, entrusting my financial needs and maintaining multiple relationships with your institution. However, this unfortunate incident has severely eroded my trust in TD Bank 's commitment to customer satisfaction and ethical business practices. 

I kindly request a thorough investigation into this matter and immediate resolution to reinstate my credit card account or provide a satisfactory explanation for its closure. Moreover, I expect appropriate compensation for the inconvenience, frustration, and potential damage to my credit history caused by this unjust closure. 

If this matter is not resolved in a satisfactory manner within a reasonable timeframe, I regret to inform you that I will be left with no choice but to consider closing all my existing relationships with TD Bank. It deeply saddens me to contemplate severing ties with an institution I have trusted and relied upon for so long, but I can not continue to maintain a relationship with an institution that engages in deceptive practices. 

I trust that TD Bank will take this matter seriously and take swift action to rectify the situation. I look forward to a prompt response addressing my concerns and providing a resolution. 

Thank you for your attention to this matter. 

Yours sincerely,

Company response to consumer: Closed with explanation