Consumer complaint received 2023-11-28
Company: Bridgecrest Acceptance Corporation
State: OH
Product: Debt collection
Sub-product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
XXXX ( This email address was listed with state of Ohio. ) A lady by the name of XXXX XXXX that is currently working with an XXXX XXXX XXXX that is illegally operating in the state of Ohio is ripping off Ohio consumers that has their cars repoed. 
XXXX XXXX rips off consumers by setting recovery appts. For repo consumers to come to their repo lot, she works at then purposely charges the consumers illegal fees @ {$35.00} a pop claiming that consumers miss appointments she schedules for the consumers. 

XXXX XXXX purposely do not return emails and or phone calls to me just so she could pull a {$35.00} fee charge on me claiming I did a no-show appt. and I did not do a no-show appt... I called and emailed this XXXX XXXX the exact same day I made my first initial appointment, then many times same exact day I made my first appt. reached back out to this XXXX person about 2 hours later after I made my first initial appointment to get a rescheduled appt. date ( exact same day ) to come to the XXXXXXXX XXXX XXXX XXXX XXXX to collect my personal items from a car that I had was repo by this company. 

XXXX XXXX from the XXXX XXXX XXXX XXXX purposely tried to scam me out of {$35.00} fee Claiming that I did not show up for my personal items recovery appointment. I can surely understand if this is what their company do If you just dont show up when you have scheduled an appt. But this was not my case. I tried to get another reschedule appt. the exact same day I made my first initial appt. 
If you look at the important part of her redemption notice I did indeed follow XXXX policy, apparently this lady named XXXX did NOT follow her own policy notification letter. Proof attached. 

XXXX # XXXX policy is what I am lodging my formal complaint on. 

4. IF YOU NEED TO RE-SCHEDULE YOUR APPOINTMENT IT CAN NOT BE LATER THAN 1 HOUR BEFORE YOUR SCHEDULED TIME, OR YOU WILL BE ACCESSED ADITIONL FEE OF {$35.00}, EACH TIME. 
This XXXX thief decided to purposely not respond to my voicemails the exact day XX/XX/XXXX, XXXX sent me her email for instructions to make an appt. 

5. YOU CAN EMAIL THE RESCHEDULE OR CALL THE ABOVE NUMBER 1 TIME. 
DO NOT CALL MULTIPLE TIMES, THIS WILL ONLY DELAY YOUR RESPONSE TIME. XXXX will not even respond the first time you contacted her. 

( This is also an outright lie. ) I email XXXX the exact same day I made my appt. XXXX purposely did not respond to my email. So, what is the point of XXXX listing this outright lie of not to call and or email more than one time? If that the case... I should have been able to reschedule my appt. before my appt. was schedule to take place on XX/XX/XXXX. 
XXXX XXXX would have honored her own policy by re-contacting me back the first time I contacted XXXX to reschedule my appt. 

XXXX XXXX is lying in writing just so she could let my email request purposely go by her for 2 days so XXXX could extort me for a {$35.00} fee by saying I failed to contact her to reschedule my appt. with her illegal XXXX XXXX XXXX. ( Oldest trick in the book. ) I did just what XXXX policy stated. 

This # XXXX fake policy of this XXXX thief just goes to show that many consumers have tried massive times in one day to contact this XXXX, and XXXX sets the consumers up for extortion by NOT returning emails or phone call back to the consumer so the consumer intentionally have to be charged a {$35.00} fee for a no show and or just not coming to their appt. when the consumer reached out and there was no purposely return call and or email from this XXXX person. 

Total EXTORTION for the consumer whos already suffered a hardworking loss of the car, then you have this human con artist to worry about trying to steal money from you then having to pay this thief name XXXX XXXX {$35.00} fees just so XXXX can make money for her illegally company who is not in the first place supposed to be operating in the State of Ohio. 

XXXX policy Number 6. YOU CAN NOT BE MORE THEN 15 MINUTES LATE ; YOUR APPOINTMENT WILL BE CANCELLED AND YOU WILL HAVE TO RE-SCHEDULE A NEW ONE. THIS CAN RESULT IN HIGHER FEES OWED. ( This was not my case ) 7. IF YOU ARE NOT PREPAIRED FOR YOUR SCHEDULED APPOINTMENT TIME, YOU WILL BE MADE TO MAKE A NEW APPOINTMENT. NO EXCEPTIONS. 
( Entire Document of Redemption from this XXXX person is attached ) I did just what XXXX policy requested. Exactly what I was supposed to do legally before my appointment was even scheduled to take place. 
On XX/XX/XXXX, when I made my initial appointment. 
I called this woman XXXX back the exact same day XX/XX/XXXX, I made my initial appointment to reschedule a new appointment with her the exact same day which was XX/XX/XXXX. 

Heres the proof of the email XXXX from XXXX XXXX XXXX XXXX first sent to me. I also sent calls on XX/XX/XXXX to reschedule the exact same day to this thief XXXX that likes extorting consumers. 

First call took place to XXXX at XXXX XXXX, I called this same woman again at XXXX to reschedule MY APPT. DATE the exact same day. 
Here 's proof of the call I tried to make and XXXX purposely ignore my phone call too. 

This is a crime. First of all, XXXX is operating illegally in the state of Ohio and her recovery company was the company who repoed my car. 
How is this kind of person not in jail? 
I tries to make another appt. for the exact same day XXXXXXXX  and NOW this crook XXXX wants to charge me a {$35.00} fee because she thought that she could run a scam and did not think I would track her or my email or phone call to cover myself. 
this crime XXXX has tried to scam me with is totally against the law. thus crazy. 

The proof of me placing a call to reschedule from the initial appointment is shown right here. XXXX XXXX  XX/XX/XXXX. XXXX. 
I can show documentation of proof that XXXX XXXX is trying to extort me by pulling her no-show for the appt. con game, now if I dont pay the {$35.00} fee from when XXXX claiming that I did not show up for my first schedule appt. to get my personal items from the car her illegal company XXXX XXXX my car from me, this XXXX person has NOW stolen my Ohio licenses plates Handicap sticker and is going to hold my licenses plates hostage until she thinks she can con me out of {$35.00} to pay her for a no show fee when I tried to reschedule the exact same day which was 2 days before I was schedule to come to their repo lot. 
My first appt. was schedule for XX/XX/XXXX. 

I have shown proof twice that I tried to contact this scam artist twice in one day. I have also shown proof that XXXX whomever this crook is purposely ignores both my emails and my return phone calls to rescheduled my appt. with her to come to the repo lot to get my personal items out of the car her fake illegal company repoed/towed away for the Bridgecrest finance co. ( XXXX  ) This XXXX person , she purposely sets up repo consumers so she can con a {$35.00} fee charge on consumers. 
Look at the number of emails and calls that this thief purposely ignores just so she can scam me the consumer into paying her illegal company fees at {$35.00} a pop? NOT! 

Please stop this person. 
This XXXX XXXX XXXX business that this XXXX is operating in the state of Ohio is not in legal status with state of Ohio. 

How can this happen. Please stop her and demand that she releases my state of Ohio licenses plates and release my license plates back to me without a con artist fee. Now I see why her business is called XXXX. XXXX will XXXX  you blind if she can get away with it! 

On XXXX the XXXX, XXXX. I emailed XXXX a total of four times on XX/XX/XXXX the exact same day she gives me my first appointment. 

Heres proof that this thief XXXX can respond on the same say. therefore, there was no reason to ignore my other emails and not responds to me ( exact same day XX/XX/XXXX ) getting another reschedule appointment different form XX/XX/XXXX appt. to come to XXXX  repo lot to get my personal belongings without being set up to be illegally scammed into a {$35.00} unnecessary fee. 
This XXXX responded the exact same day. XXXX, XXXX at XXXX. 
Once again this proves that XXXX was aware of me wanting to reschedule my appt. to come get my personal belongings. 
XXXX could have issued me another time /date to be reschedule for me to come to the repo lot on a reschedule appt. and purposely did not just so XXXX could set me up for her to illegally charge me a {$35.00} no show fee for not coming to repo lot appt. this XXXX person claims I missed on XX/XX/XXXX. XXXX. Just look below. 
XXXX responds via email just 4 minutes right after I place a phone call to her to ask to be rescheduled from my first initial appt. 
Look at the time of the call, then look at the time from the email. In the above email this XXXX person responds to me by email says absolutely NOTHING to me in reference to me as to my request wanting to reschedule my appt from XX/XX/XXXX while speaking to me by email on XX/XX/XXXX @ XXXX email. 
I WILL NOT PAY {$35.00} TO GET My Licenses plate/Handicap sticker. 
I did just what was asked of me to do with this fake XXXX XXXX request so I could get whats was mine out of the repo car. 
All this could have been avoided if this XXXX person had of been an ethical person but was and still is not an ethical business company. 

On XX/XX/XXXX the initial day XXXX gives me the first appt. to come to the illegal recovery auto lot go past the date purposely because XXXX did not want to return my calls & emails on XX/XX/XXXX just so she could purposely extort me for {$35.00} for a no-show appt. on XXXX XXXX this is outright wrong and abuse! 

No consumer should have to deal with this kind of con. Its against the law and this company should be closed. Proof illustrates that I contacted this XXXX XXXX company several times whereas XXXX XXXX could have just given me another appt. time and different day. 

Look at all these times in the exact day I contacted XXXX XXXX Proof shows I could have gotten a different reschedule time without being charge a {$35.00} fee because I requested another appt. time within a 2 hours time on the exact same day, I had received my first initial appt. XXXX XXXX no reason for this whatsoever! 
Look at the massive times this XXXX XXXX person responded to me via email? but XXXX XXXX refuses to reschedule me for another appointment? Really seriously, makes no sense to try to rip me off over an appt. time slot that could have been reschedule the exact say day which is 2 days before I am schedule to arrive at repo lot. 

How does a business get away with purposely not returning a consumer 's call the exact same day you are responding to the customers emails which is on XX/XX/XXXXXXXX  you are speaking to the consumer in several emails many times the exact same day? just so you can pull a scam to charge the customer money 2 days later on XX/XX/XXXX. 
This is what this XXXX thief person did. XXXX pulls the scam on the exact day I was to show up which was XX/XX/XXXX. 

There was massive times this XXXX could have reschedule me ( same day ) and refused just so she could scam me out od {$35.00} no-show fee on XX/XX/XXXX, 2 days after I desperately continued to contact this XXXX XXXX to reschedule me back on XX/XX/XXXX and you can see proof that this XXXX did indeed respond to me on XX/XX/XXXX, mass times after being notified that I wanted to make another appt. the exact same day I first schedule an appt. to get on the not to get my belongings. 

I have now reported my license plates and handicap sticker stolen and I listed XXXX XXXX XXXXher illegal repo lot called XXXXXXXX XXXX XXXX as the thieves that are holding my personal license plate/handicap sticker and other personal items because I will not allow this XXXX XXXX awful company to scam me out of {$35.00}. 
On XX/XX/XXXX the exact same day XXXX XXXX at XXXX XXXX XXXX gives me an appointment. 
XXXX XXXX of this XXXX XXXX lot company, proof be shown, XXXX XXXX  had plenty of time to call me back and or email me back to give me another appointment outside of the XX/XX/XXXX first initial date that was given to me. XXXX didn't want to do that because XXXX knew if she did not respond on the same day of XX/XX/XXXX she gave me. 
this extortionist XXXX... she purposely waited two days to still not return my emails or my calls just so she could extort me for {$35.00}. 
Proof and documentation show there was no reason why XXXX XXXX XXXX could not return my call. Documentation shows that : XXXX XXXX had two days early before I XXXX XXXX XXXX was scheduled to arrive at this recovery parking lot to retrieve my personal items could have received another schedule appt. way before XX/XX/XXXX date took place. this woman and the XXXX XXXX XXXX company are crooks and should not be allowed to be in business. 

On XX/XX/XXXX, I contacted the local police in XXXX XXXX local community area. XXXX Ohio police dispatch gentleman say they get a ton of calls about this bad company. XXXX XXXX that took my call as I request to file a police report for my license plate/handicap sticker items that is being held against their will, Policewoman at XXXXXXXX XXXX XXXXXXXX XXXX tell me to let this person extort me for money and then spend thousands of dollars to take her to local court to retrieve me {$35.00} that this XXXX thief is trying to scam me out of... I think not! the XXXX XXXX Policewoman is crazy as this XXXX XXXX. 

times are too hard to be letting people rip you off over XXXX XXXX. I want my license plate/handicap sticker. I am total disable and need both. 

this woman XXXX XXXX of the XXXX XXXX XXXX fake company that is not license to practice repo business in the state of Ohio is purposely holding my license plate/Handicap sticker. if I don't pay XXXX XXXX the XXXX XXXX a {$35.00} to release my license plate/Handicap sticker. 
I will not be extorted because a lazy trifling extortionist company such as XXXX XXXX XXXX  not license to operate in the state of Ohio. 
This XXXX person is sitting back in her office ripping people off purposely by not retrieving emails or returning calls just so she can run a bill and charging people like me and others fake fees. 
As I reiterate, I contacted this woman to reschedule an appointment two days early before I was even scheduled to be at the recovery lot XXXX tells me on XXXX the XXXX that she has to charge me {$35.00} because I did not show. XXXX is a thief and I am asking you as an agency to contact this extortionist XXXX and make her take the fee off of me and release my license plate and other personal property. it is XXXX own fault of poor business ethics that she failed to purposely not contact me the exact same day she gave me the appointment it wasn't even an 8 hour late over it was maybe 2 hours after she booked the appointment for me. 
there's no reason the exact same day that I scheduled the itinal appointment. please stop this company from scamming and stealing from consumers in the state of Ohio. close this business. XXXX has NO license to operate in Ohio. Stop this company from stealing from us hard-working people. 

XXXX XXXX setup scheme is to PURPOSLEY not return your emails or your calls THE EXACT FIRST TIME YOU REACH OUT TO THEIR XXXX XXXX XXXXXXXX just so XXXX XXXX who runs this illegal company can say you did not show up for your appointment or XXXX lies and says she did not hear from you so she can purposely charge you a {$35.00} fee. Can you imagine how many thousands of dollars she has ripped off the public playing this extortion game. please stop her by closing her business and not allowing this company of hers to keep operating on a revoke license. 

No thief or extortionist should be allowed to operate a business this way check the email dates and time and my phone numbers that I tried to reach this con artist that is operating illegally. 
This thief, extortionist and liar name XXXX XXXX is stealing from thousands of Ohio consumers that this XXXX company hires to repo people cars. Look at the proof. It shows this is how XXXX makes her money conning consumers in Ohio so she can stay in illegally business to make money off of people struggling. this woman is a monster and she needs to be stopped and placed in jail. 

This company is also illegally operating. See look. They have repo my car and repo my car without a legal license to operate as a recovery business in the state of Ohio.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation