Consumer complaint received 2021-10-25
Company: PRESTIGE FINANCIAL SERVICES INC
State: OR
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
Overview : Prestige Financial Services on a vehicle loan in XXXX of XXXX. Borrower fell behind on payments and vehicle was repossessed, XX/XX/XXXX. 

List of issues in complaint. 1 ) Prestige Financial Services agents performed a Breach of Peace repossession. 2 ) hired a non-licensed repossession agent to repossess the vehicle 3 ) hired a non-licensed forwarding company to repossess the vehicle 4 ) failed to provide an account of the vehicle loan prior to borrower missing payments on the loan, after requests by borrower, 5 ) failed to provide an accounting of the loan prior to default after repeated requests by borrower 6 ) changed the interest rate of the agreement 7 ) processed first payment prior to it being due per the agreement 8 ) made demands for borrow to make payments on a vehicle that was not the vehicle the borrower had the loan on 9 ) agreeing to payment arrangements, agreeing not to repossess the vehicle, then repossessing it 10 ) failing to provide the repossession agent company after repossession until required to do so by way of a Federal Lawsuit months after the vehicle was disposed of 11 ) failing to provide borrower with notice to retrieve his personal property from the vehicle 12 ) failing to provide borrow with the method and amount to pay to reclaim his vehicle 13 ) failure to provide borrow notice of the date, time, location of the sale or disposition of his vehicle 14 ) failure to provide the borrow the accounting of the sale or disposition of the borrows vehicle 15 ) making statement to an attorney in a Federal Civil Action making claim the borrow did not make any payments to Prestige Financial Services which the attorney used in negotiations with the borrower, which the attorney stated as fact 16 ) filing false credit reporting of the borrowers payments and account of the vehicle loan with credit bureaus. 17 ) reporting and filings with credit bureaus and other venues not crediting the amount of money obtained from the sale of the borrows vehicle 18 ) making a demand for payment of the fully balance of the loan without providing an accounting as required and as requested by the borrower. Other issues and violation as will be stated in the future as more information is obtained by the borrower. 

Prestige Financial Services the lender, hired XXXX, XXXX a non-licensed collection agency ( Michigan Supreme Court ruled they are a collection agency ) Oregon statue mirrors the Michigan Courts ruling. XXXX, XXXX is a d/b/a of XXXX, XXXX. For a period of time XXXX, XXXX was not an active dba. XXXX, XXXX could not act as a collection agency or hire a 3rd party to perform the repossession. Prestige Financial Services repossession agent was not licensed in Oregon to perform repossessions ( Oregon requires any party directly or indirectly involved in solicitating for or performing repossessions to be licensed as a collection agency ). 

Borrower has been reluctant to file a complaint until all information has been collected and because the founder of XXXX, XXXX stated Had we risen up as a country and voted out Obama, the CFPB would have been dismantled and costs might have normalized. 

Breach of Peace Repossession.

At the height of the Covid-19 crisis repossession agents for the lender exploited the crisis by using a XXXX 's fast food drive-thru to trap and endanger everyone in and around the drive-thru by blocking the exit then backing ( reversing ) into the exit of the drive-thru in the wrong direction, slamming into the Borrower 's vehicle; raising and dropping the vehicle to terrorize the driver ( Borrower ) in an attempt to dislodge him from his vehicle, Then proceeding to drag the vehicle out of the drive-thru with the Borrower still in the drivers seat of the vehicle ; protesting the whole time. Endangering the borrower, families and bike riders and walk thru customers of the XXXX 's. All with a disregard for the safety of everyone in line and around the drive-thru. Violating criminal, and civil statutes and laws. The Borrower suffered serious injury in the incident.

The borrow is a Veteran and is under the VA for health insurance and has no other insurance. The VA does not cover non-service related injuries. Medical and hospital costs are increasing daily.

Prestige Financial Services has throughout stalled in providing information, failed to respond to any requests by the Borrower. Prestige Financial Services is responsible for the actions of all parties under them as is XXXX liable for the same. Prestige Financial Services is responsible for the injuries caused to the Borrower by their agents actions.

All of these mater could have been resolved in an expedient manner.

Company response to consumer: Closed with explanation