Consumer complaint received 2023-03-22
Company: BARCLAYS BANK DELAWARE
State: HI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Dispute with XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX Case # XXXX XXXX XXXX Tracking Number : XXXX Aloha Sir, As a long time user of XXXX XXXX and their credit card Im contacting you to say you are my last best hope. Im having trouble getting a satisfactory resolution to my dispute with Barclays and XXXX XXXX XXXX  over their payment of a transaction I made on the internet which I tried immediately to cancel because it wasnt what Id ordered. 

This whole situation has been very frustrating, time consuming, and disappointing. Please note the number of case numbers, representing people in Barclays Dispute Department that Ive talked to and the number of times that Ive had to repeat my story needlessly. Ive lost faith in both XXXX and my XXXX XXXX Credit Card. 

The XXXX website was flakey when I made my purchase, requiring me to keep replacing the duvet size before I could order. Then when I received the receipt within minutes of placing my order it showed the wrong size which made it useless to me. I responded immediately ( XX/XX/XXXX ) by email to say that it wasnt what I ordered. No response. 

The next day I received an email thanking me for my purchase. I responded ( XX/XX/XXXX ) again saying that this was not what I ordered and that it was not an acceptable change and tried to cancel the order. No response. 

The next day ( XX/XX/XXXX ) I contacted XXXX with whom Id made the purchase to ask them to cancel the purchase because it wasnt as requested. It was shortly after that that I registered my complaint with my XXXX XXXX Credit card online. 

Apparently by reporting the dispute to my XXXX XXXX Credit card company XXXX dropped the original dispute. They didnt tell me this.by the way. Which is funny because later Barclays would tell me that I should pursue my case through XXXX. 

XXXX XXXX from Barclays the Office of the President called after I complained to XXXX XXXX at XXXX XXXX XXXX  in XXXX. XXXX had gone to bat for us and relayed our complaint to a higher up which we appreciated. Now doesnt return our phone calls. 

However, XXXX XXXX from the Office of Barclays President said they denied the claim because a ) the vendor had fulfilled their end of the transaction and b ) contacted us twice. Neither is true. 

Not once did I hear from the vendor and no, they did not fulfill their end. All I heard from them were their advertising emails They were notified the item was not what I ordered and chose to not respond. Barclays chose to take their word over mine, a long time XXXX XXXX customer and card holder. 

If you check the USPS timeline youll see that the package wasnt accepted for shipping until XX/XX/XXXX and probably not shipped until XX/XX/XXXX. Again the XXXX timeline will also tell you that I didnt receive the package until XX/XX/XXXX and without opening it refused the delivery on XXXX  for which I have a USPS receipt.. 

XXXX XXXX from Barclays informs me that XXXX had received the package and they say they couldnt accept it because of the pandemic. So Im out {$120.00}. 

Please help me get my money back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief