Consumer complaint received 2018-08-26
Company: ROBINHOOD MARKETS INC.
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
No balance involved to date. The account was opened with scanned photo/identification card on Tuesday XX/XX/2018. Th company suggests 4-5 days to verify and sync criteria. 

# # - Please type your reply above this line - # # Hello XXXX, Your request ( XXXX ) has been received and will be reviewed by our support staff. 

If you want to add additional comments, simply reply to this email. 

XXXX XX/XX/XXXX, XXXX XXXX PDT This is a follow-up to your previous request # XXXX " secure wallet '' Thats, an interesting reply. The commodities investment privileges on a state by state basis can be reviewed where? 

Sincerely, The Robinhood Team XXXX Follow us on XXXX to get the latest product news! 

Robinhood Financial LLC and Robinhood Crypto, LLC are wholly-owned subsidiaries of Robinhood Markets , Inc. Equities and options are offered to self-directed customers by Robinhood Financial . Robinhood Financial is a member of the Financial Industry Regulatory Authority ( FINRA ) and the Securities Investor Protection Corporation ( SIPC ), which protects securities customers of its members up to {$500000.00} ( including {$250000.00} for claims for cash ). Explanatory brochure available upon request or at XXXX. Cryptocurrency trading is offered through an account with Robinhood Crypto. Robinhood Crypto is not a member of FINRA or SIPC. Cryptocurrencies are not stocks  and your cryptocurrency investments are not protected by either FDIC or SIPC insurance. 

Free trading refers to {$0.00} commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities via mobile devices. Relevant SEC & FINRA fees may apply. Please see Robinhood Financials Commission and Fee Schedule.

Robinhood is currently registered in the following jurisdiction ( s ). This is not an offer, solicitation of an offer, or advice to buy or sell securities, or open a brokerage account in any jurisdiction where Robinhood is not registered. 

All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. Keep in mind that while diversification may help spread risk it does not assure a profit, or protect against loss, in a down market. There is always the potential of losing money when you invest in securities, or other financial products. Investors should consider their investment objectives and risks carefully before investing.Margin trading involves interest charges and risks, including the potential to lose more than deposited or the need to deposit additional collateral in a falling market. Before using margin, customers must determine whether this type of trading strategy is right for them given their specific investment objectives, experience, risk tolerance, and financial situation. For more information please see the Robinhood Financial Margin Disclosure Statement, Margin Agreement and FINRA Investor Information. These disclosures contain information on Robinhood Financials lending policies, interest charges, and the risks associated with margin accounts. 

Investors should consider the investment objectives and unique risk profile of Exchange Traded Funds ( ETFs ) carefully before investing. ETFs are subject to risks similar to those of other diversified portfolios. Leveraged and Inverse ETFs may not be suitable for all investors and may increase exposure to volatility through the use of leverage, short sales of securities, derivatives and other complex investment strategies. Although ETFs are designed to provide investment results that generally correspond to the performance of their respective underlying indices, they may not be able to exactly replicate the performance of the indices because of expenses and other factors. A prospectus contains this and other information about the ETF and should be read carefully before investing. Customers should obtain prospectuses from issuers and/or their third party agents who distribute and make prospectuses available for review. ETFs are required to distribute portfolio gains to shareholders at year end. These gains may be generated by portfolio rebalancing or the need to meet diversification requirements. ETF trading will also generate tax consequences. Additional regulatory guidance on Exchange Traded Products can be found by clicking here. 

System response, execution price, speed, liquidity, market data, and account access times are affected by many factors, including market volatility, size and type of order, market conditions, system performance, and other factors. 

Third party information provided for Robinhood product features, Robinhood communications and communications emanating from its social media community are for informational purposes only and are not intended as an offer or solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. The information provided is not warranted as to completeness or accuracy and is subject to change without notice. The Robinhood website provides its users links to social media sites and email. The linked social media and email messages are pre-populated. However, these messages can be deleted or edited by Robinhood users, who are under no obligation to send any pre-populated messages. Any comments or statements made herein do not reflect the views of Robinhood Markets Inc., Robinhood Financial , LLC or any of their subsidiaries or affiliates. 

Trading in cryptocurrencies comes with significant risks, including volatile market price swings or flash crashes, market manipulation, and cybersecurity risks. In addition, cryptocurrency markets and exchanges are not regulated with the same controls or customer protections available in equity, option, futures, or foreign exchange investing. Cryptocurrency trading can lead to large and immediate financial losses. Several federal agencies have also published advisory documents surrounding the risks of virtual currency. For more information see, the CFPB 's Consumer Advisory, the CFTC 'S Customer Advisory, the SEC 's Investor Alert, and FINRA 's  Investor Alert Note that certain Robinhood product features listed are currently in development and will be available soon. 

Robinhood Terms and Conditions Contact Us FAQ. 



Conversation opened. 1 read message. 

Skip to content Using XXXX with screen readers Further Identification Required for Account Approval Inbox x Robinhood XXXX Unsubscribe Fri, XX/XX/XXXX, XXXX XXXX ( 8 days ago ) to me Robinhood Logo Further Identification Required for Account Approval Hi iflourish, Thank you for applying for a Robinhood account. We can not process your application until we are able to verify your identity. Please provide us with an image of your current U.S. state issued Driver License or U.S. Passport by following these steps : Sign in to Robinhood Press " TAKE PHOTO NOW '' on the home screen If prompted, allow Robinhood to  access your camera Select the type of ID you wish to scan Follow the image upload instructions on the screen, ensuring that all text is legible Press the Submit button It's possible that we were unable to verify your identity because of a typographical error or discrepancy between your legal name and the name you provided. By responding to this email, you authorize Robinhood to make any necessary changes to your account information. You further certify that the W-9 previously submitted remains accurate. 

We will review your account once we receive your additional form of identification. 

If you have any questions, please contact XXXX. 

Sincerely, The Robinhood Team XXXX Free trading refers to {$0.00} commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that  trade U.S. listed securities via mobile devices. Relevant SEC & FINRA fees may apply. Please see our Commission and Fee Schedule. 

Robinhood is currently registered in the following jurisdiction ( s ). This is not an offer, solicitation of an offer, or advice to buy or sell securities, or open a brokerage account in any jurisdiction where Robinhood is not registered.

All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. Keep in mind that while diversification may help  spread risk it does not assure a profit, or protect against loss, in a down market. There is always the potential of losing money when you invest in securities, or other financial products. Investors should consider their investment objectives and risks carefully before investing. 

Investors should be aware that system response, execution price, speed, liquidity, market data, and account access times are affected by many factors, including market volatility, size and type of order, market conditions, system performance, and other factors. 

Margin trading involves interest charges and risks, including the potential to lose more than deposited or the need to deposit additional collateral in a falling market. Before using margin, customers must determine whether this type of trading strategy is right for them given their specific investment objectives, experience, risk tolerance, and financial situation. For more information please see our Margin Disclosure Statement, Margin Agreement and FINRA Investor Information. These disclosures contain information on our lending policies, interest charges, and the risks associated with margin accounts.

Investors should consider the investment objectives and unique risk profile of Exchange Traded Funds ( ETFs ) carefully before investing. ETFs are subject to risks similar to those of other diversified portfolios. Leveraged and Inverse ETFs may not be suitable for all investors and may increase exposure to volatility through the use of leverage, short sales of securities, derivatives and other complex investment strategies. Although ETFs are designed to provide investment results that generally correspond to the performance of their respective underlying indices, they may not be able to exactly replicate the performance of the indices because of expenses and other factors. A prospectus contains this and other information about the ETF and should be read carefully before investing. Customers should obtain prospectuses from issuers and/or their third party agents who distribute and make prospectuses available for review. ETFs are required to distribute portfolio gains to shareholders at year end. These gains may be generated by portfolio rebalancing or the need to meet diversification requirements. ETF trading will also generate tax consequences. Additional regulatory guidance on Exchange Traded Products can be found by clicking here. 

The member or an associated person is authorized to contact the trusted contact person and disclose information about the customer 's account to address possible financial exploitation, to confirm the specifics of the customer 's current contact information, health status, or the identity of any legal guardian, executor, trustee or holder of a power of attorney, or as otherwise permitted by Rule 2165. 

System response, execution price, speed, liquidity, market data, and account access times are affected by many factors, including market volatility, size and type of order, market conditions, system performance, and other factors. 

Third party information provided for Robinhood product features, Robinhood communications and communications emanating from its social media community, market prices, data and other information available through Robinhood are meant for informational purposes only and are not intended as an offer or solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. The information provided is not warranted as to completeness or accuracy and is subject to change without notice. The Robinhood website provides its users links to social media sites and email. The linked social media and email messages are pre-populated. However, these messages can be deleted or edited by Robinhood users, who are under no obligation to send any pre-populated messages. Any comments or statements made herein do not reflect the views of Robinhood Markets Inc., Robinhood Financial , LLC or any of their subsidiaries or affiliates.

Note that certain Robinhood product features listed are currently in development and will be available soon.

All securities and investments are offered to self-directed customers by Robinhood Financial , LLC, member FINRA & SIPC. Robinhood Financial , LLC is a wholly owned subsidiary of Robinhood Markets , Inc.

Robinhood Terms and Conditions Disclosure Library Contact Us FAQ unsubscribe from this list This is a follow-up to your previous request # XXXX " secure wallet '' Thats, an interesting reply. The commodities investment privileges on a state by state basis can be reviewed where? 

Sincerely, The Robinhood Team robinhood.com

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation