Consumer complaint received 2020-07-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
Re : Complaint XXXX ; The response I have received from Bank of America is nonsense. Not only does this bank know who I am, this correspondence has continued for several weeks. I need a method to actually speak with XXXX XXXX, preferably an extension #, if he is unavailable. 

See below : XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX   to me XXXX XXXX Thank you for contacting the Regulatory Complaints Operation Team of Bank of America. As your Senior Resolution Specialist I  welcome the opportunity to address your concerns. 

I am your point of contact until this matter is resolved. My days and hours of operation are Monday through Friday from XXXX XXXX to XXXX XXXX  Central. Please contact me at the number listed below and I or one of my colleagues will return your call within 48 hours. 



Please note that we will be responding to your concerns via a secured email. Please follow instructions in that email to access our response. If you need additional assistance, please contact me at the number above. 



Bank of America, N.A. is required by law to inform you that this communication is from a debt collector. If you are currently in a bankruptcy proceeding or have previously obtained a discharge of this debt under bankruptcy law, this notice is for informational purposes only and is not an attempt to collect a debt, a demand for payment or an attempt to impose personal liability for a discharged debt. 



Thank you, XXXX XXXX AVP, Senior Resolution Specialist Regulatory Complaints XXXX, extension XXXX XXXX- XXXX This message, and any attachments, is for the intended recipient ( s ) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http : //www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. 


XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX  to XXXX, bcc : XXXX, bcc : XXXX, bcc : XXXX, bcc : XXXX XX/XX/XXXX Dear Mr . XXXX : Thank you for your email. I understand that you are a debt collector, but I am not a debtor and I am responding to your email. If possible, I would like to discuss this more fully in 2 weeks, by which point, I wlll have spoken with some people in law enforcement, government relation, financial recovery, and at least one or two attorneys. I will call or email you shortly after the XX/XX/XXXX holiday. 

I realize that there is a world of difference between what is ideal versus what is reasonable and practical. I have spent the last few weeks trying to paste together what happened and who is responsible for what. While so many governmental agencies are only partly staffed and on part time hours, it has been difficult to sort through this, and I suspect that this will be the situation into XXXX. I would like to resolve the situation, recover as much of loss as possible, and move on with my life. 

The Bank of America is responsible for part of this mess, but not all of it. For example, {$5300.00} of the money I lost in this scam and through a money mule who funneled that amount through XXXX XXXX XXXX. The rest of the {$120000.00} went through Bank of America. 

The money that was stolen was my life 's savings and I am not going to roll over and play dead. I have determined that the money mule who had the Bank of America account is XXXX XXXX and XXXX XXXX was the chief executive officer and  president of that organization. Mr. XXXX appears to have lived in XXXX, North Carolina and that is probably why he set up the account at that branch. XXXX XXXX XXXX XXXX is a fake clone of one of two XXXX investment firms and I have lots of evidence based on XXXX that that website has been used by several scammers over several decades using that site and URL. 

I am an honest person and I expect the people and organizations I do business with to be honest, but perhaps that is a character flaw on my part. I just sleep better when I am not cheating people. 

If you can sense some frustration on my part, it is because I have been given the runaround by several US government agencies whose business it is help people in my situation. I also know that many of regulatory and law enforcement entities are barely working, so that is why I mentioned early XXXX as to when some of those organizations might be fully functioning. Based on what I have uncovered, this clone of XXXX XXXX XXXX XXXX is not operating from XXXX, but it is only pretending to be there. Let me add the fact, that one of the scammers, XXXX XXXX, was released in XXXX from a federal prison and he almost immediately returned to his former illegal trade. 

Re : XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX  to XXXX XX/XX/XXXX Mr . XXXX : Let me again acknowledge your acknowledgment. I am really not trying make your job any more difficult than it already is. I am in the process of tracking down some information, but do not expect to have it for another 10 business days. I will contact you again shortly after the XXXX of XXXX, so we can have a reasonable resolution. 

Thank you. 

XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX re : Mr. XXXX Thank you for contacting the Regulatory Complaints Operation Team of Bank of America. As your Senior Resolution Specialist I welcome the opportunity to address your concerns. 

I am your point of contact until this matter is resolved. My days and hours of operation are Monday through Friday from XXXX XXXX  to XXXX XXXX Central. Please contact me at the number listed below and I or one of my colleagues will return your call within 48 hours. 



Please note that we will be responding to your concerns via a secured email. Please follow instructions in that email to access our response. If you need additional assistance, please contact me at the number above. 



Bank of America, N.A. is required by law to inform you that this communication is from a debt collector. If you are currently in a bankruptcy proceeding or have previously obtained a discharge of this debt under bankruptcy law, this notice is for informational purposes only and is not an attempt to collect a debt, a demand for payment or an attempt to impose personal liability for a discharged debt. 



Thank you, XXXX XXXX AVP, Senior Resolution Specialist Regulatory Complaints XXXX, extension XXXX XXXX  XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation