Consumer complaint received 2016-10-16
Company: NATIONSTAR MORTGAGE LLC
State: CO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
The issue evolves as follows, We obtained our mortgage through XXXX , XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. The mortgage was fixed of 30 years of {$190000.00}. Later down the road, XXXX, XXXX XXXX XXXX XXXX XXXX passed on my loan or maybe it was bought by XXXX XXXX XXXX, XXXX. Well, in XX/XX/XXXX I lost my job and I was behind on payments from between 8-10 months. Then my house was in foreclosure because of my passed payments. I had in mind to file bankruptcy but I did n't. At that time in XX/XX/XXXX I decided to do a modification on my mortgage with XXXX. I requested to lower my interest from 7.25 % to 5.00 %. Also lower my payment from {$1700.00} a month to {$1100.00} a month. XXXX accepted my request instead of selling the house of course. I was happy because I was able to keep my house. Well, during the transaction they had told me that the overdue payments were just going to stack up on top of my debt. The problem was that they did not tell me how much that amount was. I just assumed that the monthly payments that I had missed were going to add up. XXXX had told me that if I made the monthly payments on time for a whole year they would just dismiss that extra amount. That was the deal when doing the modification. So I accepted because I thought it was a good deal. So I made all my payments on time. In about a year later, XXXX had passed my loan or the company was bought by Nation Star Mortgage. When that happened, Nation star sent me a statement of my mortgage saying that I owed a balance of {$63000.00} on top of my mortgage. I was shocked, I had no idea where that balance was coming from. When I put two and two together I came to the conclusion that it was that " past due amount '' that XXXX had told me that it was going to be forgiven if I made my payments on time for a full year. I never knew how much that amount was until I received that statement that Nation Star sent me. I called Nation Star and I talked to a representative and I explained the situation. The rep had told me that in about another year it was going to pretty much disappear ( the past due amount ). The year passed and I called again to see what was process looking like, and that time they had told me that no, that now that " past due amount '' was going to be forgiven in about five years. I was very upset because I was told one thing and now it was another. When I asked for the lady that had helped me initially, they said that that rep did not work there anymore. A couple of months later I called to see what I could do to figure this problem out. Well this time they told me that the " past amount '' was not going to go away. I was very angry at that point because I felt like they were just stalling me to tell me. They pretty much lied to me. They defrauded me completely. All I ever wanted was to have that " past due amount '' forgiven and removed because thats what they had told me initially. I never missed a payment after the modification. Ive been loyal and what makes me even more upset is that they are trying to charge me more that what the house is actually worth.

Company response to consumer: Closed with explanation