Consumer complaint received 2023-10-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
COMPLAINT # XXXX ABOUT THE SAME ISSUE. THE LAST XXXX  WHO ANSWERED THIS COMPLAINT NAMED XXXX XXXX MAILED ME 3 LETTERS TO MY RESIDENTIAL ADDRESS INSTEAD OF MY MAILING ADDRESS WHICH IS NOT SMART AND IS NOT A SOLUTION TO MY ISSUE IT IS A PROOF THAT WELLS FARGO IS STILL REFUSING TO USE MY XXXX XXXX XXXX ADDRESS PREFERENCE AS INDICATED ON MY ACCOUNT. I AM ATTACKING THE 3 LETTERS HERE. 
This is my complaint # XXXX regarding the same issue. 
I am refiling my complaint here and everywhere Because the Wells Fargo Contractor Enterprise Complaints Management Office is still refusing to address my complaint properly and refusing to provide a resolution for my mailing address and refusing to direct Wells Fargo 's mails to my mailing address. 
The answer, if so called XXXX, is just a compliment to the XXXX  that I rejected because it was not a solution. 
Here my complaint again reads it carefully before you answer it and I want Wells Fargo to provide a resolution not a copy and paste answer. 
This is my complaint # XXXX for the same issue. 
Wells Fargo is refusing to use my mailing address as indicated on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. 
I have been a Wells Fargo customer for more than 35 years, in all the past 32 years my account mailing preference is a po box . for the safety of my mail and for my privacy. Everything was fine till the last 3 years When Wells Fargo started the illegal activities and subcontracted the customer service to a company called EXECUTIVE COMPLAINT MANAGEMENT OFFICE ( XXXX  ). Since that, Wells Fargo decided not to use my po box . anymore and they start directing my mail to my residential address. In the last 3 years, I complained to Wells Fargo more than 105 times and requested not to mail anything to my residential address but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address as XXXX XXXX did even when my complaint and my request is to mail to my po box . mailing address not to my resident. The Wells Fargo working from the comfort of their home employees do not read my complaint they only copy and paste standard answers and mail it to my resident when in my complaints I provided the po box as my mailing address and I did not provide my residential address and my account mailing preference is my po box . 
Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled XXXX, Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor XXXX  from the comfort of their homes without any supervision not under Wells Fargo 's Management. 
I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the XXXX XXXX. 
So, after 3 years of complaints to Wells Fargo and everywhere, where they have authority over Wells Fargo and after more than 105 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my resident. and Wells Fargo is still refusing to use my po box mailing address as it is indicated on my account preference. 
I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address, especially the 3 letters from the XXXX called XXXX XXXX who mailed it to my resident. 
The misleading Wells Fargo excuses for not using my po box . are : The US Patriot Act, Covid-19, The weather, The difference in time, The expansion of Wells Fargo overseas and so on. 
Bottom line, It seems that Wells Fargo DOES NOT have a customer service department, they have a subcontractor, it seems Wells Fargo is going down soon, and the Wells Fargo management knows it, this is why they are not putting any effort in managing Wells Fargo, they are letting it go bankrupt.and they are accepting an ( F ) by XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation