Consumer complaint received 2023-05-22
Company: SUNRISE CREDIT SERVICES, INC
State: KS
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I received a letter from Sunrise Credit XXXX on XXXX XX/XX/XXXX. It shows that XXXX XXXX ( aka XXXX ) was pursuing collection efforts against my account. I would like to dispute all the charges at this time. 

BACKGROUND : On XXXX XX/XX/XXXX, we canceled our account, effective immediately via telephone communication to XXXX. I am unsure if the monthly charge of {$64.00} is for the period preceding cancelation or following. If preceding, I agree I owe this amount. I can no longer log into my XXXX account to view a bill to validate the actual amount. 
On XXXX XX/XX/XXXX, we set up an appointment for XXXX to pick up the equipment on XXXX XX/XX/XXXX between XXXX hrs. This was confirmed via text and email. I placed the equipment, as directed on the front porch for ease of pick up by XXXX. No one from XXXX picked up that equipment on that day, or days following. The equipment remained outside. 

On or about XXXX XXXX, I called XXXX to let them know that the equipment had not been picked up, it was still on my covered front porch in a box ( as directed by the appointment confirmation ). I was told at that time that someone would come and pick it up, it wasnt a priority since the equipment was over five years old and outdated and would not be utilized again by the company, as technology has advanced over the past 5 years. I asked the representative to note in my account that I did call indicating the equipment had not been picked up at the appointed day/time and that the equipment would remain on my front porch until someone from XXXX came to pick it up. Within 3 days, that equipment was gone, I assume that XXXX picked it up. 
On XXXX XX/XX/XXXX at XXXX hrs, I received a text from a technician who stated he was contacting me to let me know he had a work order to pick up equipment at our home. I immediately informed him that the equipment had already been picked up, on or about XXXX XXXX after my phone call to XXXX. 

At this time, since I am no longer in possession of this equipment, I have made attempts to return it, and assume after 3 weeks someone from XXXX  finally picked it up, I am fully, 100 % disputing the equipment charges from XXXX. 

On XXXX XXXX I sent email correspondence to Sunrise ( as indicated on the collection attempt ) to the email account. No response. Received texts from Sunrise requesting attention to account using multiple phone numbers on XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX, Email resent to collection agency on XXXX XXXX and XXXX XXXX, received texts requesting attention to account on XXXX XXXX. 

First correspondence direct with the company was on XXXX XXXX from a representative from a Sunrise email account and signature block telling me : " In response to your email, this account is no longer in our system. Please contact XXXX XXXX  at ( XXXX ) XXXX for further information. Thank you. '' Then I received text from another number requesting attention to my account on XXXX XXXX. 

In all this time, after disputing the charge multiple times, no verification of debt has been received via mail, email, text or phone. Multiple times after each dispute of the debt to the company they contacted me to pay the debt. Contact with XXXX XXXX has indicated that my account is no longer with them and to take up the issues with Sunrise. 

Sunrise reported this debt to all 3 credit agencies as a collection, even after multiple attempts to dispute the debt. 
All documentation has been attached.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation