Consumer complaint received 2022-05-31
Company: SYNCHRONY FINANCIAL
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Please help me. 
I have called, emailed and faxed care credit at least 50 times since 2020, and about 95 % of the time I am completely ignored, and the times they have responded it has been with a form letter that does not address any of my complaints. 
I have also requested my case be escalated dozens of times, I have requested for a manager to contact me dozens of times ; and all requests have been completely ignored. 
I have provided Care credit aka synchrony bank with evidence that I do not owe the charges they are claiming I owe, and care credit aka synchrony bank is fully aware that they do NOT have my signature on many of these charges as they were NOT authorized, and they were simply charging my accounts because they had the information and that I was overcharged and double charged. I provided documents and emails that proved that these overcharges and double charges were made without my presence, approval or knowledge. I also provided them with documentation that the services were NOT rendered and as a result my XXXX cat suffered immensely and died as a result of extreme negligence and malpractice, and a completely botched XXXX they attempted to cover up. I provided documents that proved that the XXXX was botched and that the foreign tubular object was never removed from my pet 's chest and that on top of that additional damage was done as they broke his xiphoid process during XXXX, and then tried to cover all this up. I provided them with the CT scan from before the XXXX, a CT scan after the XXXX and the necropsy report, which all prove that the XXXX was botched and that they did additional damage during XXXX!!! I also provided Care credit with veterinary malpractice bills that have been written because of what happened to my pet, as well as a letter from our state representative XXXX XXXX, who clearly instructs Care credit and advises Care credit that these charges are not owed, and that he has written bills in the state of Arizona to address veterinarian malpractice because of what was done to my pet XXXX. CareCredit has ignored me completely and continues to send me bills, even the credit bureaus took this off my record due to the preponderance of evidence that this debt is not owed. Please help me and stop them from continually harassing me and reminding me of what was done to my beloved pet. We now have three bills in the state of Arizona to address the vet malpractice in this state. I'm happy to provide you with all the documentation, please let me know where I can email it because I am limited as to the documentation I can provide here, it is not letting me upload files larger than 10 MB and I have many additional files that are larger than that. 
Please help stop this harassment and illegal attempt to collect money is not owed. 
Thank you very much for your assistance in this matter. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief