Consumer complaint received 2022-12-31
Company: Aldous & Associates, PLLC
State: CO
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Initiated XXXX fitness accounts with XXXX XXXX. On XX/XX/XXXX XXXX XXXX XXXX XXXX employee # XXXX, assisted with accounts, to set up XXXX debit, was given my banking information in the fitness facility. After months of problems with accounts, several emails and time spent taking with managers and employees at the fitness center attempting to correct accounts, the fitness center could not rectify the issues. I called in XXXX of XXXX to cancel the accounts, I was told I needed to do it through the app, which on XXXX account as stated the app wouldn't ever work. I called XXXX XXXX instead, was connected with an employee whom stated she could help me cancel the memberships. upon review I was told, they sent XXXX account to collections and the second membership could not be cancelled until XXXX unless I pay an additional {$25.00} fee, so I called back in XXXX, an associate then cancelled the fitness membership, she stated I would not receive any confirmation that it was cancelled, she had me search the membership number, it wouldn't come up, but as stated I had problems from day XXXX with the membership, I was told it was cancelled and that is why I couldn't search the number. The past XXXX months after cancelling they continue to debit my banking account. 
The other account I sent a letter of request for detailed charges, since they only sent and email to a minor child requesting payment. I followed up with a call to the collection company, they said, I sent the letter back to them, which If I am reaching out to them, why would I send it back, they stated they have been calling me, which I have XXXX calls form them, I have XXXX account that is paid in full monthly, have spent several hours at the fitness center with managers and emails, saved of communications with XXXX, so why would I allow an account or avoid payment of and account. I also took the time to send a certified letter of request to XXXX. which I can not receive proper colorado law breakdown of the charges owed, I continue to get a runaround of false information from XXXX XXXX XXXX XXXX. In XX/XX/XXXX called XXXX XXXX XXXX twice, after sending letter of request. on XX/XX/XXXX spoke with XXXX XXXX XXXX XXXX XXXX, who told me first I sent the information back to their company, then I told him that is incorrect, because I haven't received communication back since the request. He then stated, it was sent back because I did not provide the correct address. Which I argued I had written my address in tow places, on the outside of the envelope and also placed the address on the letter of request in the upper left hand corner, so I know he was not being honest with his information he is providing. As of XX/XX/XXXX, I have not received by colorado XXXX, proper communication of the debt owed, have not received written communication from XXXX & associates of what my rights are, if I can dispute all post letter of request as stated the company told me I had to send when I called in XXXX.

Company response to consumer: Closed with explanation