Consumer complaint received 2022-10-12
Company: CITIBANK, N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
This bank is being run by some of the most unprofessional clueless idiotic folks ever. Calling them is like banging your head against a thick wall of stupidity. 

They have replaced their XXXX account fund transfer service with something that doesn't work at all. I had about XXXX accounts linked with the previous service and these morons deleted every single one of them forcing me to re add everything. And this new service is utter garbage. There are 2 options One option is to use plaid and give up your credentials. Even if I am willing to do that, you have to try multiple times and it might work in 1 out of 5 times at best. And you know how good $ XXXX is with keeping any credentials safe The second option which I always preferred is to use the trial deposit method. Since they moved to this new service, this option has been hopelessly broken and has never worked. And when you call them to ask about the error, you get totally stupid random answers. 
Their stupid website asks for all the details of the external account and then asks you to enter your full debit card number and PIN number and them tells you it is going to send trial deposits to the external account and then gives you this stupid " XXXX '' error. And then it logs you out of the $ hitibank website. Please see the attached pdf print out of this error. 
These are some of the reasons their idiotic agents have given me including some of their supervisors ( XX/XX/11 XXXX XXXX. 
- There is an issue with the browser. Try a different browser - There is an issue with the browser. Delete all cookies and try again - There is a technical bug with the website that they are working on fixing - There is a technical maintenance going on, please try again later - There is a restriction on your account, we need to transfer you to a different department. 
All they do is transfer you around and give you stupid excuses, they have no clue what they are doing. 
Just spoke to a supervisor who told me that the issue is with the external bank without even asking me which bank account I was trying to link. I have about XXXX other accounts and not a single one of them has worked with $ shitbank 's trial deposit method. It is such big waste of time as it asks for all the information and then says it is going to send trial deposits and then shows the same stupid error no matter which external bank you are trying to link with. I can take this non sense anymore. 

As I was typing this complaint, I got hold of someone sensible ( XXXX XXXX who confirmed that the " XXXX '' error is an issue on $ XXXX 's website and they are still working on fixing that. And it took an hour and arguing with layers of stupidity to get that simple answer. 

I asked XXXX to file a formal complaint against XXXX who twice told me the opposite, that the issue is with my external banks. Here is the reference number for that complaint XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief