Consumer complaint received 2023-10-26
Company: WELLS FARGO & COMPANY
State: MD
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Repossession
Sub-issue: Notice to repossess

Complaint:
I spoke to assigned Executive office respondent form Wellsfargo and my very most important Inquiry was - I was never contacted prior to repossession A discretionary notice was sent as A certified Letter - A certified letter requires a signature of the recipient - However, the given USPS routing number stated that these was never received. 

Secondly if this was not a PREMIDITATED ASSAULTY to Unfairly take a car that has been Piad for 30 mont from XX/XX/XXXXXXXX  - XX/XX/XXXX then why was there no call as spoken thta these was a Due deligence. 

To reply the Repsondent form Complaint - Subject : Were responding to your concerns Wells Fargo case number : XXXX & XXXX Account number ending in : XXXX Consumer Financial Protection Bureau, case number : XXXX In the third paragraph of the correspondent 's letter, it is noted that an RTC ( Repossession Termination Communication ) letter was dispatched to my address via Certified Mail on XX/XX/XXXX. 

Regrettably, this letter was not acknowledged with a recipient 's signature, which prompted my subsequent communication with the correspondent to seek clarification regarding the extent of their due diligence. This inquiry arises due to the seemingly unkind, unruly, and potentially unlawful methods employed by this organization in its dealings with its less-informed clientele. 

Furthermore, the same paragraph in the correspondent 's response erroneously asserts that there is no legal requirement in Maryland for the use of certified mail as a precursor to repossession. Contrary to this claim, there exist two pertinent Maryland statutes, applicable to vehicles purchased within the state, namely the Closed End Credit Grantor Statute and Article 9 of the Maryland Commercial Law Article. I would also posit that a third safeguard lies within the realm of civil rights, which ought to protect a consumer who has diligently paid for a vehicle over a period of 30 months, with only two months of missed payments, rather than the erroneous assertion of three. 

The first of these legal provisions, specifically detailed in the 2010 Maryland Code Commercial Law Title 12 under the Creditor-Grantor Closed-End Credit Provisions, Section 12-1021 pertaining to repossession, unequivocally outlines the necessity of a 10-day notice, as stipulated in subsections ( c ) 1, 2, i & ii. I respectfully request the provision of the mentioned call recording to substantiate this requirement. 

The second law, enshrined in Article 9, precludes the imposition of a deficiency judgment in cases of statutory violations, underscoring the legal safeguards designed to protect consumers in such situations. 

Furthermore, I am regrettably unable to access my online account, making it exceedingly challenging to ascertain the specifics of the unwarranted charges and interest accumulated therein. This lack of access is exacerbated by the recent Consumer Financial Protection Bureau ( CFPB ) complaint against Wells Fargo and the ongoing class action suit, spanning from XX/XX/XXXXXXXX  to XX/XX/XXXX, which raises the question of whether my account is among those eligible for restitution. 

In light of the foregoing, I am taking this opportunity to formally address the Wells Fargo Executive Office with several earnest requests : 1.I earnestly urge the submission of the call recording affirming the provision of a 10-day discretionary notice, as the absence of proper immigration education appears to have led to a potential infringement upon my human rights. As an XXXX  to the United States for the past five years, I embarked upon my first car loan only in XX/XX/XXXX, and the concept of repossession remains unfamiliar, thus rendering this communication of utmost importance. 

2.. I emphatically demand that my online account be reinstated for me to access and scrutinize all accrued late charges and the interest appended to my account. 

3.I kindly request the accurate provision of information regarding the class action lawsuit and any relevant details. 

4.I also call upon the need to enlighten and educate the executive office of Wells Fargo regarding not only the principles of diversity, equality, and inclusion but also the international human rights concept of Immigrant Consumer Education. 

I am prepared to escalate this matter to the relevant authorities for a thorough investigation into the concerns outlined in this response. 

I express my appreciation for your attention to these matters.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation