Consumer complaint received 2019-07-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
To whom it may concern, I am really frustrated with Bank of America customer service. I am unable to get the right document/letter from Bank of America. 
I purchased two airplane tickets from XXXX XXXX in USA. 
I used Bank of America credit card paying {$780.00} for each ticket. 
Bank of America credit card charged a foreign transaction fee for each transaction totaling {$47.00}. 
I called Bank of America credit card and was informed that XXXX posted payment from XXXX, XXXX and thats why I was charged a foreign transaction fee. 
I called XXXX and they confirmed that their headquarters are located in XXXX which showed/printed on the credit card statement. The airline tickets however had been purchased in USA and no currency exchange was involved. 
XXXX representative assured me that they post all the transactions from the American customers within USA and there are no currency conversion involved. 

XXXX asked to get the document or letter from Bank of America proving that the payments for my tickets were posted from XXXX, XXXX. I was promised to be refunded, if Ill be able to get the proof from my credit card. 
I called Bank of America Customer Service several times in XXXX and XXXX, 2019. Each time I was experiencing extremely long waiting time and difficulty to get connected to a live customer service representative. Several times I talked to regular customer service representatives and the last time I insisted to talk to the supervisor. If Bank of America credit card records the conversations they must have the records of my communications. 
Each time Ive requested the document/letter other than my monthly statement proving that the XXXX payments were posted outside of USA. 
Twice, I received the copy of my monthly statement from the credit card ( see attached ) that I could easily have printed myself. 
Bank of America Credit Card failed to provide any proof/supporting letter that the payment to XXXX been processed outside of USA. 
I have Bank of America credit card for many years. Based on the recent experience with the customer service, I am really disappointed and concerned about the declining quality and level of competence of their customer service. 
Please find the attached copy of my credit card statement which was sent to me twice instead of any relevant document/letter that I requested. 
Would you please help me to get the Bank of America credit card document/letter other than my monthly statement proving that the XXXX payments were posted from outside of the USA. 
If Bank of America credit card fails to provide proof other than mentioning XXXX in my monthly statement, they should refund me foreign transaction fee of {$47.00} Respectfully, Bank of America Credit card holder.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation