Consumer complaint received 2022-09-08
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
On the XXXX and XXXX of XX/XX/XXXX I attempted to open an account with XXXX 

On XXXX XXXX it as discovered that my credit had a freeze placed on in XX/XX/XXXX. I released it on XXXX XXXX as it was not possible to run the credit check with it in place. 

On the XXXX XXXX attempted to run me thru the ringer as the information that I supplied them did not match the TransUnion file info. 

I discovered that the TransUnion file contained a wrong address, wrong phone numbers and employment. Report attached. 

They showed my current address as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX This address does not exist. My current address is XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. It does not show up anywhere in the report. Furthermore, I have had this address as my Permanent Address for over 50 years. It is the address on my Drivers License, my Pilots License, my XXXX XXXX XXXX, my checking account ( same account since the XXXX ) and everything else and has been over 50 years. 

The butchered address should have read XXXX XXXX XXXX XXXX, XXXX, CA XXXX. The correct address which I had before I retired approximately 5 years and moved back home. 

Four phone numbers were listed. 

( XXXX ) XXXX Over 5 years old and NOT current ( XXXX ) XXXX Correct and current ( XXXX ) XXXX NEVER HAD Area Code XXXX is XXXX  XXXX, Colorado ( XXXX ) XXXX Over 25 years old when it was removed from Area Code XXXX It further states that I have NO EMPLOYMENT RECORD. 

I worked for approximately 45 years for such companies as XXXX XXXX and XXXX XXXX. I retired twice from XXXX and once from XXXX XXXX. I held a XXXX XXXX XXXX for approximately 45 years with the XXXX and for several years with the XXXX. I am currently a non-paid XXXX employee assigned to the XXXX XXXX XXXX, XXXX XXXX, CA. 

I corrected the information on XXXX XXXX. It was not possible to make corrections on line as their systems does not allow new info to be entered ( attached file ) I am in the process of looking for a new home and these inexcusable errors would have cost me the new home. 

TransUnions numerous and critical errors has kept me getting a phone account, the first thing that I have tried to open in over 40 years. I have zero debt, own my home and cars and normally paid cash for major items. I have had the same credit card with XXXX for over 40 years and up to now never had a problem. I was approved by XXXX as a Known Traveler in less then 24 hours. 

Because of their unforgiveable errors I was and now considered a credit risk and fraud. TransUnion needs to be fined to the maximum allowed by law and needs to correct their errors by notifying XXXX of their errors in writing, put a permanent letter in my file stating their errors and supply me with said copy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief