Consumer complaint received 2019-11-22
Company: LD Holdings Group, LLC
State: FL
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
I am a single Mother and XXXX XXXX XXXX XXXX Veteran and was affect by Hurricane Michael and have been having issues that are unresolved with my Mortgage Company Loan Depot who hold my insurance money in Escrow. In XX/XX/2019 I called Loan Depot to see if I hired an electrician would they cut the check to them once work was completed. The electrician, XXXX XXXX, did not want to work under my contractor. I was assured by Loan Depot that if I submitted all the paper work they needed they would pay XXXX directly once work was completed. I submitted the paperwork and invoice that they requested and again asked if everything was good to go and that XXXX would receive payment once work was completed. I was assured by the rep that payment would be made. I contact Loan Depot once the work was completed requesting a check disbursed to XXXX XXXX for payment. I was told that an inspection had to be complete and then payment would be submitted. The inspection was complete on XX/XX/2019 and approved. I contacted Loan Depot on XX/XX/2019 and requested payment to be sent to XXXX. I was then told that all the information I was given the entire time was incorrect and payment could not be made to XXXX because my contractor had funds and they needed to pay. I spoke to a supervisor, XXXX, on XX/XX/2019 and explained that i was not told any of this by her 3 reps  before and I would not have hired the electrician and my contractor is not going to pay. The supervisor said that all three reps I spoke to gave me misinformation and she was not going to release a check for payment. I spoke to my contractor,  XXXX XXXX, and was trying to negotiate payment when he called Loan Depot on XX/XX/2019 and was told by a rep that Loan Depot would be submitting payment. I then called Loan Depot and expressed my confusion because a supervisor had told me no. The rep then said that she was submitting disbursement and would I would receive a check in 3-5 business days and it was coming from South Carolina. I expressed concern again with the rep but assured payment was being made. After 5 days on XX/XX/2019 I contacted Loan Depot because I had not received the check. A rep told me that the 2 reps that had spoke to my contractor and myself were incorrect and a payment could not be made. I let the rep know that 5 reps have lied to me and now XXXX is looking to put a lien on my house for payment. A supervisor was scheduled to reach out to me but has not. I am filing this complaint because I feel the mortgage department has been negligent and fraudulent in their actions by allowing me to hire the vendor with promise to pay and then not following through. They then promised to pay again and told my contractor they would and then did not follow through again. This has left me in a severe financial bind with my electrician who is seeking payment. I would like Loan depot to release the {$29000.00} that I have in Escrow so that I can pay XXXX for their services and finish my house without any further worry of payment to vendors. I also have had severe emotional distress from this situation and will be contacting a lawyer for punitive damages. I have emotional distress from being in the hurricane and they have made my mental status worse and have caused me loss of time with work.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief