Consumer complaint received 2023-02-16
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
To Whom It May Concern, My name is XXXX XXXX XXXX XXXX XXXX after marriage ). I am the co- owner of a small business called XXXX XXXX, as I am originally from XXXX . Yes, Im an XXXX XXXX from a developing country. Yet, I am educated enough to respect all human beings despite their color, race, religion or the amount of money they have in their bank account. 

Huntington is not the only, but the most unprofessional and discriminating bank I have been dealing with, either on the personal or the business level. Since I started my very small business, I have been dealing with few banks to handle paying my bills. So, I have two accounts in Huntington ; a personal and a business account. 

I use few locations close to where we live, but XXXX location is the one we use the most as it is the closest to our house. It is located at XXXX XXXX XXXX XXXXXXXX, XXXX, MI XXXX, while we live at XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX, MI XXXX. Our bank account is surely named after our sXXXX XXXX : XXXX XXXX. 

While expecting to be treated with dignity and respect, as we are clients who put our money and trust in this bank, I was never treated with even a smile from any of the front-desk clerks. Whenever they see me, they have to pretend to be busy doing something else; either talking on the phone or answering other clients questions or counting cash, opening drawers, .etc., although I - certainly- wait for my turn and I do not surprise or interrupt any body. 

My electronic bills that I pay through them are always late and messed up. My rent, power, internet, phone, .everything. They were the reason that we got our power and internet shut off, before, because they did not processed our e-checks, correctly. We always go to complain, but they are always ready with their grumpy answers. They always blame it on the checks being stuck at the post office or being sent the wrong way on our end, and they keep bouncing us from one clerk to another and from one location to another, in vain.

It happened before that, when depositing money, they accused us of giving them the cash short of $ XXXX bill and they treated us badly in front of other clients and embarrassed us, but after all, the clerk found the {$100.00} bill at his desk and it was hiding somewhere without noticing it! 

Here is the incident that made me decide to write to you and to say : enough for being humiliated and discriminated by other people for being poor or different~ for not showing there wearing diamonds and full high-end make-up and designer perfumes ~ for being of different origin or color, or whatever reason they look at us differently and treat us arrogantly. 

On XXXX the XXXX of XXXX, between XXXX and XXXX XXXX  at the XXXX location. After a lot of calling on the phone, trying to solve a problem they have caused us by messing up our bills as usual, ending up making our rent not paid on time and our land lord not getting his money. We tried to talk on the phone, but they kept bouncing us from one employee to another and everyone saying a different reason and telling us to do something different. 

We showed up at XXXX location, trying to talk to somebody to help us solve the problem. They all pretended to be busy and put their faces and eyes down. There were around four employees ; an older lady whom I believe she is the manager of the branch and she was giving us her back intentionally pretending to be busy and avoiding helping us, A XXXX- accented man who seemed to be willing to offer help but was new to the place and doesnt have much in his hands, An XXXX man who was sitting and watching us from a far place like he was enjoying watching us humiliated as usual, and XXXX, if that is her real name. 

They were not wearing name tags. XXXX was trying to ignore us and pretend to be looking down but the XXXX man referred us to her as he did not know how to help us and then we figured out that XXXX was the one who answered some of our phone calls and messed up our process of paying our bills. When we started talking to her, before she even gets to the core of the problem, her face and ears turned red as if her blood was boiling already. She started getting disrespectful and impudent, very fast. 

She did not give me time or chance to talk at all. She just exploded in my face and started bellowing and rumbling. Even my husband tried to talk to her but she demeaned him in a very ill-manner. She is very loutish, unrefined and uncultivated. She was slamming on her desk and kicking chairs while walking away from us, after being interrupted finally by the XXXX man, who came to make us leave. 

He was very defensive and mentioned that he is the head of the place and they can not help us nor can they fix the problem. I asked him what is the ladys name who yelled at us as I am going to write a complaint about the way we got treated. He said : XXXX. I asked about her full name but he said : Im not gon na give you her full name. 

I told him that we are clients and we expect to be treated with more respect and dignity and we are probably not coming back. He said : I know you always say you are not coming back but you do and then he laughs! 

I could have -definitely- taken my account somewhere else, but when I thought about it, I figured out that this would not be the solution, because the same concept of discriminating me will happen again and again, and if I can not defend myself this time, then I will not be able to defend myself and stand behind my rights any other time. 

I should have written this complaint a while ago, but I got involved in some health issues that delayed me from writing to you. Please accept my apology for any inconvenience. 

Kind Regards, XXXX XXXX

Company response to consumer: Closed with explanation