Consumer complaint received 2023-11-07
Company: Paypal Holdings, Inc
State: NE
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
My XXXX XXXX XXXX brother asked me to help him find out who sent him a box of brownies from Amazon with no return address. So i googled Amazon Customer Service and at the top of the page with Amazon Customer Service, it said SPONSORED IN a XXXX box. So I called it and the call was answered by a foreign man and he answered THIS IS AMAZON HOW CAN I HELP YOU??? I was no where close to even be thinking FRAUD. So I said my brother received a box from Amazon with no return address and we are wanting to find out who it is from. I have called the company who made the product inside, and they said that they can't help me because the order went through Amazon. I called XXXX this amazon. And a foreign man says before we can start, I need you to identify yourself that you are who you say you are. We are a very large company and we do this to prevent fraud. At, this point, I was still not thinking FRAUD. He says I need you to send me {$1.00} through Venmo and I will turn around and send it back to you. Still not suspicious. So I did have my phone out to make sure he received my dollar and he returned it back. So he put me on hold, to transfer the money back, and then I see that he got into my account and took {$2900.00} from my account when I was on hold. I was hysterical, I was screaming put my money back. So then he apologized and said he was going to put it all back and that it was his mistake and then he had to put me on hold and then I see that he took another {$990.00}. Then it hit me, OMG!!!! This is FRAUD. I then blocked that number. Then the rules say to settle it with the seller, but by then XXXX was gone, deleted, no longer on Venmo. But when she came back, she had XXXX different names. I was now beyond hysterical. Ready to XXXX. I don't work and this is my house payment money. So now I call XXXX XXXX  and ask them to stop payment to Venmo, or can you reverse the charges. They said they could. So Everything was fine. On XX/XX/2023. So they got my money back. Yay! Noo, Boo! I get a letter from XXXX XXXX  that said We are taking our money back on XX/XX/XXXX. After their investigation they found that the money that was reversed was actually a legitimate transaction. I freaked out. The money was taken from my account went to my daughter, XXXX XXXX. XXXX has nothing to do with this They saw her name frequent on the Venmo sight and said I gave the money to my daughter. But, all the records say the money went to XXXX XXXX, I have no idea who that is!!! And XXXX XXXX, doesn't know if I am telling the truth or not I called XXXX XXXX, Venmo many times, city police, FTC, Attorney General of Nebraska, Debit Card Fraud Division, XXXX number from the real site, and I waited. Only to find out that no one was doing anything to get my money back. I still don't have my money and my account is very low. if you can't help me, please let me know ASAP. I have to get this money back. 
I will attach my screen shots.

Company response to consumer: Closed with explanation