Consumer complaint received 2023-02-06
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX I ordered a home bar from an online store that I found online called XXXX. I made an initial deposit of {$530.00}, with the remaining balance being paid upon completion and prior to shipping. I was given a delivery timeframe of XXXX to XXXX weeks. On XX/XX/XXXX I sent XXXX XXXX ( the owner ) an email asking for an update since this day marked XXXX weeks since I made my initial deposit. On XX/XX/XXXX I received a reply and was just told that it was still being worked on, nothing further. On XX/XX/XXXX, nearly XXXX weeks since I gave my initial deposit, I receive an email stating that sales would send over an invoice for the balance and that would carry me over to shipping. I went ahead and made the balance payment of {$530.00} on XX/XX/XXXX. I then ask if the bar had been painted the colors I had asked for, XXXX and XXXX and was told that I would need to make an additional payment of {$250.00} because the paint was not included in the price. I ended up making the additional {$250.00} payment on XX/XX/XXXX just because I didnt want to go back and forth at this point. I finally received the bar on XX/XX/XXXX, XXXX weeks after my initial deposit. On XX/XX/XXXX I email the owner asking for instructions, so that I could begin putting the bar together, since none was included, and to advise him that I did not receive an LED light kit that was suppose to be included in the shipment. I receive a reply on XX/XX/XXXX saying that he would upload the instructions to his website and that he would ship out the LED light kit. I went onto his website, XXXX XXXX, in an attempt to retrieve the instructions and to my surprise, the website was no longer active. On XX/XX/XXXX I send him another email asking if he uploaded the instructions and asked if he had changed his website. I dont hear back from him until XX/XX/XXXX and his reply was that he was sorry and that he had attached the instructions. No mention of the website being down. Later that day, I began putting the bar together and immediately noticed the bar had lots of damage, the wood used was very cheap and the wood parts were all chipped, warped and pieces were already coming apart. The bar could barely stand still without wobbling due to the bad craftsmanship and cheap materials that were used. I became very upset, due to the fact that I paid nearly {$1500.00} and had to wait nearly XXXX  months for this bar and for it to be this bad. I sent XXXX and email describing all of the issues going on, I even included pictures and video as proof. His reply was, lets dive into it next week and see what we can do. Out of curiosity, I began doing some research on his website, XXXX and came across the XXXX XXXX XXXX website, were this man has over XXXX complaints regarding issues very similar to mine. Thats when someone on the site mentioned that he had changed his website and that it is now called, XXXX. This made me even more upset, the fact that this man just has to change his website and can continue to scam people from their hard earned money. Monday evening, XX/XX/XXXX, I sent him another email asking what was going on, since I Had not heard back from him. I advised him that I would like to return the bar back to him and that I would just like a refund. Here we are, XX/XX/XXXX and I have yet to hear anything back from him, nor have I received the LED light kit that I purchased. I am stuck with a bar that is not functional and is nothing more then a pile of cheap wood. I filed a dispute with my bank and provided them with all of this information plus pictures and receipts and my dispute was denied. I dont understand how that is possible when this person I purchased from, is clearly ripping people off.

Company response to consumer: Closed with monetary relief