Consumer complaint received 2024-01-20
Company: M&T BANK CORPORATION
State: WI
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process
Sub-issue: Escrow, taxes, or insurance

Complaint:
I contacted M & T Bank in XX/XX/XXXX and told them my property taxes needed to be paid in full by XXXX. M & T paid the taxes in full. XXXX, I contacted M & T and again told them my property taxes needed to be paid in full by XXXX. On XXXX, I checked my escrow acct and M & T had only paid the first half. I told them again they needed to send the second half prior to XXXX. They told me they could not because there wasn't enough time to send them out. I was very upset that they failed to pay the taxes in full by the date I requested. I told them I would have to borrow the money to pay for the 2nd half. I borrowed the money and paid the XXXX half so I could claim my property taxes when I file my income taxes in XXXX. XXXX M & T sent a check to the XXXX XXXX treasurer for part of the XXXX half. On XXXX they sent another check to the XXXX XXXX treasurer for the remainder.Odd how they couldn't pay them in full by XXXX as per my request. I received a call from XXXX XXXX at M & T on XXXX. He said the XXXX and XXXX payments they sent to the XXXX XXXX XXXX would be returned to our escrow. That money doesn't belong in the escrow. The property taxes have been paid in full because they paid half them from the escrow and I borrowed the remaining portion of the property taxes that they neglicted to pay by XXXX as per my request. There was enough money in the escrow XXXX to pay the property taxes in full. So now the property taxes have been paid XXXX XXXX times. That money should be returned to me immediately, not returned to the escrow. He also said they will reevaluate the escrow. The escrow is fine and the monthly amount I put in escrow is fine. They don't need to readajust the escrow. There was enough money in the escrow. They created the problem because they can't follow simple directions. Had they paid the property taxes in full by XXXX there wouldn't have been a problem. Odd how after I complained that they neglected to pay the taxes in full on time, they sent two checks to XXXX XXXX treasurer after the fact in XXXX of XXXX from my escrow which I still don't understand why they paid that portion after the due date. That overage that was paid to the XXXX XXXX XXXX belongs to me and not the escrow. I am out that money. Leave the escrow alone as it is correct and return the money to me that I have coming. I have NEVER had a problem with any other bank. M & T can't follow directions. I need the property taxes paid in full by XX/XX/XXXX each year as we need them paid in full for our income taxes. XXXX XXXX told me they can't return that money ( which I am owed, not the escrow ) because it needs to be returned to escrow. I am out that money, the escrow isn't. Please help.I am owed the {$2100.00}, not the escrow. I am paying interest on the money I borrowed to pay the remaining portion of the property taxes, and they want to put that money in escrow so they can make interest on my money. Putting it back in escrow will create a huge overage in escrow and cause nothing but problems with my future payments. They need to send me my money back and leave the escrow acct alone. The escrow payments I have been making are correct. They don't have a clue what they are doing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief