Consumer complaint received 2023-01-07
Company: Genesis FS Card Services, Inc.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I closed my account with CB Indigo which also goes by the name of Genesis FS Card Services. CB Indigo had applied excessive over the limit fees to my account after the account was closed. They then fraudulently sold my account to a collection 's agency who attached themselves to my credit reporting agencies trying to collect a debt they are not entitled to. The collection 's agency will not be mentioned in this report because a complaint went out to them on or after XX/XX/XXXX. On XX/XX/XXXX their investigative findings ruled in my favor and any further attempts to collect the debt has been suspended with notifications going out to all of the three major credit bureaus to discontinue any further negative reporting. 

On XX/XX/XXXX I called CB Indigo aka genesis fs card to pay off my balance and close the account. The call taker ask why I wanted to close the account and I informed to her that a XXXX XXXX XXXX  line of credit was no longer beneficial to me. Furthermore, I told her that I had much higher credit limits on other accounts and that this account was never going to increase it's credit line. She said she understood and proceeded to look over my account. She stated the the balance was {$260.00}. I gave her my XXXX debit card info and processed the payment. She asked if there was anything else needed and I said no and we closed out the conversation. About a month later I received a notice indicating I had an outstanding balance. I called them and this time the call taker informed me that my account was over the {$300.00} limit. I informed her that the account had been paid in full and the account was closed effective XX/XX/XXXX. She then stated the payment was charged back to my account at which time I told her to hold on as I pulled up my bank statements form XXXX XXXX. I looked over the account and informed her that the payment was never charged back to my account and the payment was processed and cleared. She further looked over my account and stated a mistake had occurred on their end and she was going to correct the problem. She went on to say those were fee assessments. She then stated she removed the fees and informed me that account was paid in full, with a XXXX balance making the account whole. I thanked her and the conversation ended. In XX/XX/XXXX seven months later I received a letter from genesis fs card services stating that my account had been charged off due to an outstanding balance of {$280.00}. 

My bank statements clearly show the payment was received and processed. I reached out to CB Indigo several times to no avail. I have paid for a credit repair company to intervene as well. Still the results all have been the same. The credit repair company informed me to obtain a law firm to handle my case. I did that and the law firm informed me to contact CFPB. So, I have escalated this all the way to this Bureau for assistance. I have documents that will support all of what I stated.

Company response to consumer: Closed with explanation