Consumer complaint received 2015-04-20
Company: CITIBANK, N.A.
State: VA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
My name is XXXX XXXX, daughter and Power of Attorney for XXXX XXXX. My dad received Notice of Forcloseure, he had separated from wife whom I assume was dealing with all his finances and who is illiterate. I live in a different state than my dad and traveled to his place of residence to put in place the legal documents in order to act on his behalf. I reached out to CitiFinancial to modify loan. I received Forebearance Agreement. Down payment of {$1400.00} had to be made by XXXX/XXXX/15. All siblings agreed to pitch in to make the down payment. All siblings did not pay the amount needed. I reached out to our tribe for assistance who agreed to help and pay the downpayment required. The downpayment was wired XXXX/XXXX/15 and returned. Wire sent again and returned. XXXX XXXX wire was not going thru, they gave different wiring instructions as initial account had been closed. Wire was sent out a total of 5 times. All wires being returned. CitiFinancial is stating that they did not receive the wire on date specified and wondered why I sent wire after instructed to do so by them stating that it takes XXXX hrs for a wire to post and monies needed to be posted to account by date specified. I have provided CitiFinancial with all the wire documents showing diligent good faith efforts to send them the downpayment as required. CitiFinancial stated the only wire they did receive was the one sent on XXXX/XXXX/15 which they have stated has been returned. CitiFinancial has stated that the foreclosure proceeding will take place unless the outstanding balance of approx. {$9000.00} is paid to reinstate the account. I complied with every requirement given by CitiFinancial and they are refusing to accept the downpayment even when provided proof that wire was sent but returned. CitiFinancial is stating that it is not their error that wire was returned, even though they provided wiring instructions for closed account. CitiFinancial is stating that bank made error when sending wires and therefore they will proceed with foreclosure proceedings. It does seem as though the bank did make an error in sending the wire although attempts were made and it is not my dad 's fault those errors were made nor his fault that Citi provided wrong wiring instructions. My dad is XXXX years old and I feel as though CitiFinancial not only breeched the agreement we had in place but also refused to modify loan accordingly to his limited social security income. His loan rate is over 8 % and based on a 10 year old appraisal, there is approx. {$30000.00} of equity in his home that I believe CitiFinancial is trying to cash in on. I certainly think that if they were n't, the forbearance downpayment would have been accepted and loan placed back in good standing. CitiFinancial 's actions in my opinion have not only be morally unethical but illegal by acting in a fraudulent manner by providing wrong information and then after being provided all evidence that wire was sent several times they stated forbearance was declined.

Company response to consumer: Closed with non-monetary relief