Consumer complaint received 2021-12-30
Company: FIRST ADVANTAGE CORPORATION
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
XXXX I had an interview with XXXX and I was offered a position pending all pre checks and screenings. XX/XX/XXXX XXXX sent me the invitation to complete the background check. I attempted to complete the background check immediately but my device and software were outdated. I informed the hiring manager of this problem and short time it would take for me to have it corrected. The hiring manager was in agreement and I corrected the issue as requested. XX/XX/XXXX I spoke to the hiring manager and another invitation was extended. Because the first invitation had expired. XX/XX/XXXX I competed the background check through first advantage. This was the first time I have ever done a background check of this type or any other type. The format for entering my personal information was limited to a few characters in two boxes and it only offered limited choices to choose from. Given those options I indicated to the best of my ability that i have a criminal record but the exact dates and charges I am unclear about. XX/XX/XXXX I was asked to complete an assessment online but was unable to do so. Their software wouldn't accept any of the entries I attempted to make even after refreshing the page and logging in and out. I was given the option to submit a written assessment in the case that there was an online issue. I also did this on XX/XX/XXXX. XX/XX/XXXX I received an email from XXXX explaining that they were no longer interested. XX/XX/XXXX I spoke in person with the hiring manager at XXXX and was shown the report and explained why I had been rejected for the position. It was not due to the nature of the contents of my criminal record that disqualified me it was the fact that first advantage claimed I didn't disclose one charge. This was incorrect I stated twice that I had unknown items on my record. I assured the manager that in fact this was incorrect. I was informed that there is no opportunity to dispute this with XXXX their decision is final and in addition I am disqualified for employment with XXXX in the future because of this. There is however the opportunity to have first advantage issue a statement of error on my behalf. Once it has been corrected I would be eligible for employment in the future. I was as forthcoming as I could have been with first advantage. This was a good job with a good employer and I'm a good employee there is no other reason that prevents me from being employed there. The error on the report by first advantage is not only affecting me it is also affecting XXXX as well. If this is happening so easily to me it may be happening to others. Throughout this experience I've had the benefit of help from XXXX as they sought me out for employment there. Having this insight it has made it easier to highlight this error they may be losing many qualified candidates. XX/XX/XXXX I contacted first advantage to dispute this and they said they were unable to assist me with this. I'm glad to furnish any information you may need.

Company response to consumer: Closed with explanation