Consumer complaint received 2021-11-23
Company: U.S. BANCORP
State: AR
Product: Debt collection
Sub-product: Mortgage debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
My daughter works for U.S.Bank she started as a XXXX XXXX then XXXX XXXX & XXXX XXXXr in XXXX XXXX AR Branch. She mortgage XXXX acres of my XXXX in her & husbands name XX/XX/XXXX with U.S.BANK NATIONAL ASSOCIATION N.D. Recorded it as an Instrument number then sent it to XXXX KY XXXX it stayed there for 10 yrs. In XX/XX/XXXX opened a Reserved line checking account in my name, then on XX/XX/XXXX Mortgaged all my property XXXX & my home in my name mortgage for XXXX said I would pay them XXXX had this mortgage sent to XXXX XXXX MN.I was born XXXX & getting XXXX monthly from S.S.I. We hired XXXX XXXX XXXX XXXX XX/XX/XXXX a lady named  XXXX explained to us there suspicious activity that his debt to income wasn't enough to cover all the lines of credit, loans, checking accounts & mortgages I was receiving from U.S.BANK. They went back to XXXX everything on there including positive accounts were made by his daughter. I've been disputing this mortgage for yrs. with U.S.BANK NATIONAL ASSOCIATION ND. WE HAVE FOUND AT LEAST 8 ACCOUNTS & U.S.BANK foreclosed on my property auction date XX/XX/XXXX we we're able to stop 5 auction dates by emailing XXXXXXXX.This man shows up with a pair of bolt cutters claims U.S.BANK in XXXX MN sold him XXXX acres & the mobile home my daughter, husband & grandson lived in at the back of my property he's name is XXXX XXXX claims he's a lawyer from WI. U.S.BANK sold my property to him XXXX. I was Assaulted on XX/XX/XXXX by someone he hired to cut down trees ruin my storm cellar, this man saw my husband coming down the drive way he jumped back on the tractor & was chasing us with it so I picked up a clump of dirt & threw it at the tractor.He just run over our family 's pets cemetery that we all had over the yrs.My Dad served as a XXXX % retired from the XXXX XXXX XXXX XXXX & My Mother work all her life as a XXXX. They put this property in Homestead & it was never to be sold only to family. Police & ambulance showed up the ambulance medic 's we're trying to get my husband to go to the hospital the man on the tractor jumped off took off he's shirt & said I'll beat both of you XXXXMy husband looked at me to push me out of way because he believe he was going to hit me when he did that man pushed him as hard as he could my husband spent a lot of yrs. going to XXXX 's XXXX XXXX XXXX for XXXX on his XXXX XXXX XXXX so he could walk. They stopped at age XXXX, I had XXXX surgeries & XXXX casts, XXXX body casts.He went to the ER in XXXX AR.I had evidence of being assaulted not falling he's just starting to get up & his chest was broken the police officer said my husband was faking & told the Prosecuting Attorney he's lying to just hang up on him. Now we have people living on our property leasing with option to buy. The Sheriff 's Office said after we had made a Police Report we made on XX/XX/XXXX against his daughter for forging a Warranty Deed stating my husband had sold her XXXX acres in XXXX, we have two witnesses that will testify my husband wasn't there when that document was signed & Notarized. He only let her live there rent free she would have inherited it after he passed.The Investigator XXXX XXXX said he really didn't understand the documents we were showing him we had a file case & two brief cases he only took copies of two of the documents. He said he believed XXXX XXXX Universal Banker for U.S.Bank my husband hasn't talked to her or seen her for several yrs.Case number XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation