Consumer complaint received 2023-10-10
Company: DriveTime
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I hope this letter finds you well. I am writing to dispute the information on my credit report related to an account with DriveTime/XXXX, with account number XXXX. Upon meticulous review of my credit report, I have identified numerous discrepancies that demand your immediate attention and correction, as they are in direct violation of the Fair Credit Reporting Act ( FCRA ). 

Inaccuracies and Violations : Repossession Status : The account status is erroneously reported as " Repossession '' with a balance of {$16000.00}. However, I must emphasize that this information is patently incorrect. To clarify, there has been no repossession of the vehicle in question. This misreporting violates the FCRA 's mandate for accurate and fair credit reporting. 

Unsubstantiated Past Due Amount : The reported past due amount of {$16000.00} as of XX/XX/2023 is not only inaccurately inflated but also unsupported by any evidence. This substantial discrepancy does not align with the terms of my loan agreement, nor does it reflect the payments I have diligently made. Such an egregious misrepresentation of my financial status directly contravenes the FCRA. 

FCRA Violations Identified : In light of these inaccuracies, it is crucial to highlight the specific FCRA violations observed in relation to this account : FCRA Section 611 ( a ) ( 2 ) ( A ) : Accuracy of Information - The information provided is demonstrably inaccurate and fails to meet the FCRA 's standard of maximum possible accuracy in credit reporting.

FCRA Section 623 ( a ) ( 2 ) : Reporting Information with Knowledge of Inaccuracies - There is a clear lack of due diligence in verifying the accuracy of the reported information, as evidenced by the inflated past due amount and erroneous repossession status. 

Requested Actions : I respectfully request that XXXX conducts an immediate, thorough, and meticulous investigation into these discrepancies and takes the following corrective actions : Correct Account Status : Rectify the account status to accurately reflect my true financial situation. The account should not be reported as " Repossession '' when it has not been repossessed.

Accurate Past Due Amount : Ensure that the past due amount is reported in compliance with the terms of my loan agreement and my actual payment history. 

Verification and Documentation : Conduct a comprehensive verification process with DriveTime/XXXX to substantiate the accuracy of the reported details, and provide documented evidence of this verification process. 

Timely Resolution : I am fully aware that the FCRA mandates a prompt resolution to credit report disputes, typically within 30 days. I implore XXXX to adhere to this legal timeframe diligently. 

Communication and Confirmation : Please furnish me with clear, detailed, and written confirmation of the actions taken to rectify these inaccuracies on my XXXX credit report. 

I want to stress the critical importance of accurate credit reporting, not only for my personal financial well-being but also for the overall integrity of the credit reporting system. I hold XXXX accountable for upholding the principles and laws governing credit reporting. 

Thank you for your immediate attention to this matter. I eagerly await your assistance in rectifying these flagrant violations promptly and professionally. I look forward to receiving detailed written confirmation of the corrections made to my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation