Consumer complaint received 2023-03-06
Company: Verisk Analytics Inc
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
To the Attention of the Privacy Department XXXX Data To the Attention of the Privacy Department / Data Protection Officer / Legal Department of XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX  ), I am writing to request that you delete my personal data including but not limited to : phone number XXXX and XXXX from all of your paper and/or computer records pursuant to Section 1798.105 of the California Consumer Privacy Act ( CCPA ). 

To the extent that you rely on consent to process my personal data, I withdraw that consent. To the extent that you rely on your 'legitimate interest ' to process my personal data, I object to the processing as there are no overriding legitimate grounds. 

If you are selling my personal data to third parties, please consider this email as my direction to you not to sell my personal data to third parties. 

DO NOT ask me to perform a self-service process such as locating my information on your website, filling out a form, or providing a mobile advertising ID. These requests place an undue burden on my side. 

Use the following information to identify me in your records : Verisk Analytics is providing inaccurate information to consumer reporting agencies via XXXX XXXX XXXX and possibly other companies. I have tried calling and opting out multiple times and still have NEVER received a confirmation email and the company is now ignoring my calls and requests. 

Delete my data from Verisk Analytics, XXXX XXXX XXXX XXXX, database immediately. 

If you are not able to comply with my request to delete all of my personal data, please advise as to the specific reason for which this request can not be acted on. Please advise which sections and subsections of the law you are relying upon, and identify the specific reason for which you are relying on those exceptions, such as which legal obligation, or internal purpose or use. Please delete all my personal data which does not fall under these exceptions. 

This email message was sent from my personal email account ( as you can see in the email headers ). Please use this fact to verify my identity. Please do not ask me to provide any further identifying information, as this places an undue burden on my side. If you are legally obligated to require additional identifying information in order to verify my identity, please let me know as soon as possible. 

As a data furnisher you a bound by the FCRA. The opt-out process is not working. I have called and emailed multiple times and received no response. 

My preferred method of contact is email. 

NOTE : I do not consent to any personal data which is part of this request to be used for any purpose other than fulfilling this request, except in the case of a suppression list, which you may keep in order to ensure that you do not collect any of my personal data in the future. 

Please note that you have between 30-45 days to comply with this request.

Company response to consumer: Closed with explanation