Consumer complaint received 2021-02-18
Company: Paypal Holdings, Inc
State: DE
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
On XX/XX/XXXX, I purchased a poncho/sweater from XXXX ( a/k/a XXXX ), advertised via the XXXX  ( " XXXX '' ) Platform. XXXX displays an American Flag, which to the buyer, seems to be a Made in America company. 
The sweater is defective. 
On XX/XX/XXXX, I reached out to PayPal, as the payment transferred via PayPal. I included pictures of the condition of the sweater after one ( 1 ) hour of wear ( the sweater was not washed or altered ).

PayPal denied my dispute, as PayPal stated : We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because if an item is materially similar to the seller 's description, we do not consider it to be significantly not as described. 
What transpired : Via an XXXX Advertised platform, I purchased a sweater from XXXX. After approximately one ( 1 ) hour of wear, the sweater, shed profusely all over my clothing, hair, car, and the restaurant chair. Embarrassed, I reached out to XXXX. The charge displays on my credit card statement as XX/XX/XXXX-PayPal XXXX XXXX CA. 
Despite voluminous pleas for assistance, reporting the defective merchandise, and several requests for a return label, XXXX would not provide a return label. 
Below are XXXX Responses : On XX/XX/XXXX at XXXX XXXX, via Email, XXXX offered me {$5.00} to keep the defective sweater. 
On XX/XX/XXXX at XXXX, via XXXX , XXXX offered me {$15.00} to keep the defective sweater. 
On XX/XX/XXXX at XXXX XXXX, via Email, XXXX offered me {$15.00} to keep the defective sweater. 
On XX/XX/XXXX at XXXX XXXX, via Email, XXXX offered me {$10.00} for me to keep the defective sweater. I again requested a return address to send back the defective sweater. 
On XX/XX/XXXX at XXXX XXXX, via Email, XXXX offered me {$18.00} for me to keep the defective sweater. 
Is This A Deceptive Trade Practice? : On XX/XX/XXXX at XXXX, XXXX instructs me to use a sweater de-baller or wash it to reduce the shed of the sweater. I requested a return address to send back the defective sweater. 
Though I did neither ( de-ball or wash the defective sweater ), on XX/XX/XXXX at XXXX XXXX, XXXX states : All return/exchanged items must be returned in their original condition : unworn, unwashed with all tags attached. 
The above is, in my opinion, a Deceptive trade practice with the intent to trick/victimize honest consumers. For why would a merchant instruct a consumer to wash an item, then two ( 2 ) days later warn that if the merchandise is washed that it could not be returned? 
As mentioned earlier, I never washed the sweater, and after eleven ( 11 ) emails with a request for a return address ( via XXXX  and my secondary email ) ; three ( 3 ) emails with a request for a return address via my primary email ; and five ( 5 ) XXXX back-and-forth XXXX  messages, XXXX has not responded with 1 ) a return label ; or, 2 ) their return address ( Of note is that they purport themselves as a US business, and the tracking starts out of XXXX, NY ; however, there is no Company address listed on their Website. ) PayPal denied the request to refund the {$48.00} transaction.

Company response to consumer: Closed with explanation