Consumer complaint received 2023-09-22
Company: T.S. Holdings
State: MD
Product: Debt collection
Sub-product: Rental debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
On XX/XX/2023 a full rent payment was made to the apartment rental complex ( can provide name if requested ). I saved the electronic payment receipt and electronic payment information on XX/XX/2023. On XX/XX/2023 I received a debt collection letter from IQ Data International Inc. I called IQ Data International Inc. on XX/XX/2023 in response to this letter and was told to email the receipt to XXXX. I emailed the receipt with the account number in the subject line to XXXX. I was told over the phone that the account was placed in disputed status and they would not try to collect the debt until they verified the receipt. On XX/XX/2023 I received another debt collection letter from IQ Data International Inc. for the original monetary amount and the same account. On XX/XX/2023 I called IQ data International Inc. and asked the status of the account, if they had received the emailed receipt, and asked that the debt collection be disputed. The representative informed me that they had not read the email, had not read the receipt, but had received the email. I asked that they read the receipt and email to dispute the debt collection. The representative informed me that he could not access his email. I asked to speak to a supervisor. He informed me that all supervisors were in a meeting. I asked to speak to another agent. He informed me that there were no other agents. I asked for an email to again send the receipt. The agent provided the following email : XXXX. I sent the receipt to XXXX. I asked the agent to confirm that he received the receipt. The agent could not login to the email, so I asked to speak to anyone able to login to the email. The agent forwarded my call to another representative. The new person on the phone could not login to the XXXX email but said that the account had been placed On Hold and told me to call back in 24 hours for the status of the account and to confirm the receipt had been received. I called back 24 hours later on XX/XX/2023 and informed IQ Data International Inc. that the call was being recorded and asked for the status of my account and confirmation the receipt had been received. The agent said the account was in the Disputed status but could not confirm that the receipt had been received. I asked for the timeline for the process, how I would be notified about the resolution, how I would be contacted for the resolution, and next steps. The agent said there was no timeline, that I would not be contacted about the resolution, and that there would be no guarantee of contact. I requested that the company contact me with the status of the account and the agent said they would not contact me for the resolution and that there was no timeline. I asked to speak to a supervisor and for the extension of the supervisor. I was transferred to XXXX XXXX and the phone was picked up but silent and then hung up by the person. I called back at the number and extension given for XXXX XXXX and was sent to an unarmed voicemail. I left a message requesting a call back with the account number, status, timeline, and confirmation of the email receipt. I have received no contact back from IQ Data International Inc.

Company response to consumer: Closed with non-monetary relief