Consumer complaint received 2023-10-15
Company: National Credit Systems,Inc.
State: TX
Product: Debt collection
Sub-product: Rental debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
We were given XXXX XXXX days to move out of our apartment. We BARELY had time to move out, and we had absolutely no time to clean at all. We were told that if we didn't turn in our keys when we did, they were going to call the police on us to evict us. We were NOT given a form to fill out about the condition of the apartment when we moved in. They are trying to very unfairly try to charge us almost {$1000.00} and there's NO EXCUSE for it!!! They've put it on my credit report. I have proof of emails that I sent to them saying that we never received a form to fill out about the condition of the apartment when we moved in. 

Also, once we turned in our move out notice last XXXX, they completely REFUSED to do any maintenance to fix anything at all!!! I have proof of those requests that they canceled. I NEVER CANCELED ANY MAINTENANCE REQUESTS AND I ALSO HAVE EMAILS TELLING THEM THAT I DIDN'T CANCEL ANY MAINTENANCE REQUESTS. I took screen shots of them with my phone. I also could NEVER get any maintenance request addressed while we were living there until after I called the corporate office in XXXX XXXX. EVERY SINGLE TIME!!!! XXXX, getting our breaker box replaced, which the owner of a local appliance store came to my apartment and told me that they had hooked up my washer and dryer correctly and that the breaker box needed to be replaced. I have their emails confirming that they informed the office about our breaker box needing to be replaced, but they REFUSED to replace it for about 3 months, until my next door neighbor told me that the only way that they would fix anything is if I called the corporate office in XXXX XXXX. Then they FINALLY replaced the breaker box in our apartment. But in the mean time, I had to go to a laundry mat every weekend to do our laundry because my dryer wouldn't work because they refused to replace the breaker box for about 3 months, and it cost me about {$25.00} each weekend to do our laundry. They also don't have a laundry facility on the property. 

They are trying to steal almost {$1000.00} unfairly from me for nothing. It was an absolute NIGHTMARE living there!!!! XXXX night our toilet overflowed XXXX weekend and our hallway was covered in toilet water. They did NOT have their emergency maintenance line working. We had to wait until the next Monday to get it addressed. They overcharged us for our water bill because they refused to fix water leak issues, which I have proof of as well. They were the worst apartment complex that we've ever lived in and we've lived at XXXX different apartment complexes before living at XXXX XXXX apartments. They were constantly changing the staff and management in the office, so no one knew what was going on. 

As I said, the apartment complex is XXXX XXXX Apartments. Their address is XXXX XXXX XXXX in XXXX, Texas. The corporate office is XXXX XXXX XXXX. They're at XXXX XXXX XXXX, XXXX XXXX, TX XXXX. Their number is ( XXXX ) XXXX. Any information that the previous apartment manager gave them or pictures probably weren't even our apartment complex. They have {$950.00} on my credit report, claiming that I owe them for nothing. They are extremely shady and dishonest people!!!! I've disputed their claim on my credit report multiple times, providing lots of proof, but the debt collector refuses to remove it from my account, even with all of my proof.

Company response to consumer: Closed with explanation