Consumer complaint received 2020-05-28
Company: I.Q. DATA INTERNATIONAL, INC.
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX, I was notified that my job was closing in XXXX, I'd have to relocate to XXXX  or lose my job ; I chose to relocate & immediately gave a 30 day notice to the Apartment Management. At this time I was current on my rent, I paid XXXX ( even though I moved out XX/XX/XXXX ) & expected to be billed for XXXX through XX/XX/XXXX ( the full 60 days that they required ). I also anticipated the XXXX cancel fee for breaking my lease early ; at which time, my employer was willing to pay they just needed the final statement ; THAT I'D NEVER SEE. I logged in to the online portal & saw that they billed me a full month, late fees, etc = XXXX. I immediately called. The first girl XXXX, stated that she didn't even know that I moved. I told her I wrote an email, brought a physical copy with that & the exit paper from my employer. Plus, on XX/XX/XXXX, XXXX the XXXX  working in the office came & wished me luck. We did the walk through & everything looked good ; he told me that I wouldn't receive any damage-charges, but that they will keep the deposits for the apartment and the pet ; he didn't know if the pet deposit would go towards rent or the XXXX. Attached are the pictures, one picture you can see him in the doorway holding the for my daughter pulling a rolling basket of last minute items. Then she said that they found the notice but that XXXX the office manager stated that I'd continue to be charged the rent until I paid the XXXX. No, this is not true, I consulted an attorney & he stated that I should have received the final bill for the XXXX & possibly rent. I inquired on this until XX/XX/XXXX, it never got taken care of & the bill just continued to grow. XXXX, I received a collection call from a man who was horrible. He stated that I trashed the place, it was my responsibility to pay & that I was breaking the law by not doing so. I told him I hired a cleaning service, took pictures & did a final walk through - he continued to be very threatening. I spoke to his manager, advised her of that conversation, offered to send the pictures & even that all I wanted was the final bill. But that this better not report to my credit. And I'd be happy to see them in court. I recalled the attorney : XXXX XXXX he reached out to the collection agency via letter direct. When I called back to that agency spoke to XXXX XX/XX/XXXX ; she stated that they did get the cease & desist, forwarded the dispute to the property at that time was XXXX & were waiting for a response. I never heard anything back. But I pulled the XXXX & see that its there & even though they lowered it from the XXXX that it was up to online, it was still incorrect. I have attached the pictures & one of the time stamps from that same day ( can provide the rest if need ). And now the option for the employer to pay has passed/expired. This was a scam from the beginning & the office was lazy in their handlings of the matter, it is their fault, not mine that this wasn't correct YEARS ago.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief