Consumer complaint received 2023-05-01
Company: REGIONS FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
In XXXX I volunteered for my HOA. I was taken to the bank the HOA uses, Regions Bank, with the President of the HOA to get me added. One of my HOA duties was check deposits. I prefer online banking, this was the only way for me to get the app to do so. It was only me and the President. We were adding me and deleting the previous HOA volunteer. When our transaction was completed, I was handed a print out of what we did that day. The print out included our names and FULL social security numbers. Meaning I went home to my personal house with a piece of paper that had multiple other peoples full, unredacted social security numbers. Even including someone who was not there in the branch with the two of us. That was unsettling. I have stepped down in my volunteer position. I am aware that soon new volunteers will be elected and be added to the Regions HOA account, and possibly given MY full, unredacted social security number. I went into the branch today to be taken off the account. I was informed that the president and only the president needs to write a letter and go in to take me off. However, more disturbing is when I spoke up about my concerns about how Regions does not protect my sensitive information and y social already has been printed on items, and now possibly will be given to others in my neighborhood- I was told my the assistant manager, XXXX XXXX that thats what you signed up for when you signed to be added. She repeated that sentiment multiple times. I let her know I absolutely did not sign up for my social security mover to be shared with strangers. And I take my social and other private information very seriously. She went on to say their policy is in accordance with the law, and again that I signed up for it if I would read the small print. She then handed me a pamphlet to read. I asked her where Im the pamphlet does it say I signed up to have my sensitive information shared with my neighborhood, and she said I dont have the pamphlet memorized. Insinuating that the information is in there. I stuck around to begin reading the pamphlet and call the hoa president who was not available to go to the branch at that time. Another worker who was originally helping me prior to getting her assistance manager involved, said what I was looking for is not in the pamphlet. She seemed concerned about the lax policy as I originally showed her the documents I was given with others full SSN. She was nice, but said she was new so couldnt help, but did verify with the manager, XXXX, that they have updated their policy recently and no longer print full social. I dont know this for certain, and it was only last year in XXXX that they did. So Id still like to be taken off the account and verify in certain that my social has never, and will never be shared with anyone under any circumstances. Apparently up until XXXX any person on an account with someone else, business, HOA or other, could have the full sensitive information of all of the people both on or previously on an account. As I was given the full social of the previous HOA member. This needs to be transparently disclosed and Im concerned for the unknowing people who have banked with Regions previously who may have had their sensitive information provided out on a nice neat one pager and handed out by the bank itself. I monitor my credit, and if I see anything suspicious, Im going to see if Regions had any part to play in that. As of today, I am still on the account and other members can go in and access my sensitive information. Nothing was resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief