Consumer complaint received 2023-10-08
Company: M&T BANK CORPORATION
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
Good morning, I've been with M @ XXXX Bank since XXXX, an I was told by the Car dealership... ( XXXX XXXX, XXXX XXXX XXXX in XXXX, where I got the vehicle from. They told me that the XXXX car I got from them which was A XXXX XXXX, to bring it back in because it had a recall on it, so I was supposed to be trading it in for a Better vehicle which was the XXXX XXXX that I have now, but the problem is the didn't disclose certain rights I have as a consumer, an they didn't add my trade -in of my other vehicle the XXXX XXXX my XXXX XXXX an I had to give up some money when I had a trade in of less than a year, I shouldn't had to pay anything, they also informed me that my insurance would be included in the finance charge, but I pay insurance separately... I pay XXXX a month for this vehicle which way to expensive fur that vehicle an it was more than a XXXX owner, I was told it was only XXXX owner before me, u never received a XXXX XXXX the dealership, an they let the warranty my vehicle expire, because they didn't wan na honor fixing an issues on my car when they have a shop that fix cars there, an I got it from there, they keep telling me a got a Auto.loan, I never received a Auto loan, it was a INSTALLMENT AGREEMENT, NOT A LOAN, because the Dealership got paid already, an I was told a bunch of lies, they told me that my payment every month will go by my income, an an according to how much i pay in rent as well is all in consideration, I'm paying more for the vehicle than I am in Rent, an my Insurance is also Sky high at XXXX a month. An my rent is Only {$350.00} a month ..this is becoming overwhelming for me because I was sold a car under false malfeasance, an I made repairs to this vehicle that should have been done under the warranty of the vehicle, I call M @ XXXX Bank XXXX they're the loan holders to ask for a hardship an to send me my loan installment agreement to go over myself I got neither from them, I ask to refinance my vehicle, they didn't XXXX me that when I was told by the dealership that M @ XXXX bank was going to Lower my Rates after 1 years, I had the vehicle XXXX years an the rates are still the same an going up, especially the interest rate is out the roof, XXXX is is my second vehicle from them an the XXXX was no good, but I made modifications to this vehicle because I need for work, it's hard for me to maintain the vehicle because the M @ XXXX Bank won't help me lower my payments as agreed, an the dealership won't take my calls because they know they're doing shady business to consumers because they Kno we don't know our consumer rights, the way we supposed to, but I'm starting to.learn mines an I see numerous errors, I'm getting harassing debt collector calls from M @ XXXX Bank XXXX XXXX late payment when i informed them of the identity theft, an then issues with them not honoring their agreement of lowering my payments to a reasonable amount so that i can keep my vehicle, I can't afford to buy anything else at this time, I have NOMORE money it's wrap up in these unrealistic payments every month, i paid it thinking they were going to reach out to me when my year was up, so that I can continue to make on time payments to keep my credit correct, but they didn't honor it, it messed my credit up, I went from a XXXX to a XXXX due to their negligence an negative finance reporting, illegal consumer tactics an words they're using to persuade consumers their getting a deal when actually the consumer is getting more in debt, under false pretenses, an that's unlawful an wrong, I've been paying M @ T constantly fur XXXX an a half year 's untill i realized they wasn't helping me out with lowering my payments as agreed, this is like a con XXXX game they play an 90 % if the consumer doesn't realize it until its too late, XXXX a regular person, a natural person, I've been conned of out all my money by M @ XXXX Bank XXXX XXXX when i reach out to them in my time of hardship i was denied help, an i didn't receive my XXXX agreement in the Mail as of yet as the young lady promised I will receive it, but I'm still getting, harassing, menacing phone calls from M @ XXXX Bank XXXX XXXX fir payment, which that is unlawful as well, an against the consumer rights as well, by them nit sending me my loan installment, I which I have a right to look at, I haven't received that either, because their hiding something, or trying to cover up their mistakes, an this is a illegal that they're doing to me an other consumers who don't realize this is being done, all of these things are supposed to be in my installment agreement, an it's not, they added what they wanted to add or the away in order to fulfill their own pockets of payment, the dealership ROCKAWAY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX i purchased the vehicle with a trade in vehicle which was never added to the purchasing of the vehicle I have now, an the dealership was adding mad inquiries from different banks on my credit report which is illegal too, because every INQUIRY is a TRANSACTION, so every time they did it, somebody got paid off of me, but I'm always getting denied for whatever it is that i need done to help me, that's very very wrong, how can they get paid am I get denied, but they're using my information to do so. Now they want me to pay all this money knowing I disclose the identity theft to them the data Breach situation, an the fact that they were supposed to honor the agreement an lower my payments according to me what I make none of this was done, they out orn price an split up the money between each other, or something going on... now I'm having a difficult time paying this off because of all this False malfeasance by both Companies M XXXX XXXX BANK XXXX XXXX XXXX DEALERSHIP IN XXXX XXXX XXXX XXXX XXXX ... Every time I call I get rejected or hung up on, what kind of businesses are these, this is not fair, I am a Natural person, a Regular person with a Family I must support as well as try to keep my vehicle, I put money into this vehicle when I wasn't supposed to, that what the warranty was for, they didn't honor that either telling me to go to the XXXX dealer, they can't help me but they sold me the car, the XXXX dealership didn't sell me the car, XXXX XXXX DEALERSHIP Did ... about as I realized what was going on, my warranty was expired, an I had to fix things with a guy I know because I can't afford the XXXX prices which is way to high for this year of a vehicle, it's XXXX that are XXXX an they Rates aren't as high as mines an I'm XXXX, this is Unfair Practicing their doing, scamming people out of their money, then take their vehicle from them down XXXX XXXX, an XXXX trying to.prevent that in my case, because i did alot of reaching out to them to help me with no success,. I would like to RESCIND ON THE LOAN INSTALLMENT, BECAUSE ITS UNDER FALSE MALFEASANCE, NUMEROUS CONSUMER VIOLATIONS, An being I had to come out of pocket, even though I had a warranty in place that wasn't honored, I had to spend alot of money for issues they were supposed to take care of not me, I didn't get a title to the car, nor did I receive a XXXX, Nor did I receive a copy of my actual agreement with M @ XXXX Bank, i just get no response or XXXX on hold for a long time then they hang up on me. That's Bad business, an I'm paying them every month for this type of service, they're supposed to be helping me, but they're helping each other, the Dealership helps M @ XXXX Bank, an they're both scamming me, an this is Totally illegal, there's no such thing as a AUTO LOAN, ITS ONLY AN INSTALLMENT AGREEMENT, but the keep telling me I got a LOAN, which I never received, a LOAN is FROM M @ XXXX Bank to me, not a Third party, so i actually didn't receive any loan, I'm just stuck with it, because of tricky words, an consumer fraud tactics to keep me stuck in this Loan installment which got my credit all messed up, an I had Great credit before I went to them for a vehicle an they hooked me up with this Bank. It's not fair to me, how am I supposed to survive the interest is out the roof with this Bank, an the Dealership knew this before getting me involved with them. Please can u help me, this is Unfair financial reporting an I would like my payments returned to me, I've sent them paperwork requesting what I want with no response, but debt XXXX from M @ T keep calling me, harassing menacing phone calls, threatening to REPOSSESSED MY VEHICLE WHICH IS ILLEGAL AS WELL.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation