Consumer complaint received 2023-03-16
Company: HW Holding, Inc
State: KS
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Was notified via email by Hunter Warfield ; aparantly a debt collector for XXXX XXXX XXXX XXXX with a very high amount owed to the Apartment complex. My spouse, myself, and XXXX XXXX children were given the okay to break our lease via email forfieting our deposit; were told multiple lies about the stipulations of breaking our lease/told we could not break our lease due to safety concerns and the properties ongoing harassment as well as many other issues with the property that have been assessed by our personal insurance agent now due to the apartments inability to manage a basically ran, honest, professional apartment complex. This is summarizing this in a nice way. My family and I were forces to live in inhabitable circumstances, asked daily for proof to evict a family we did not want to evict whom my wife was a victim of a gun crime on the property ( charges are pending for Aggravated assault as well as 3 other charges, the charge with the fire arm has been dropped and the police suspect the gun was brought into the residence apartment, this is on dispatch if this is needed, you all can access it as we did ). There is more than enough proof of what my family has went through, continues to go through, and how we were treated is beyond unacceptable as the staff here made a terrible situation WORSE for all involved with lies, lack of empathy, discrimination, and complete unprofessionalism at the least. And flat-out laziness by ALL staff involved, and being lied to on so many on so many occasions with zero follow up in regard to serious and I mean serious needs, including maintenance needs. I can provide proof of that as well. This compliant is a very short version of the story that will be shared with the appropriate agency ; however, per advice I am submitting this also. My family and I went in to file a noise complaint and express we were at a breaking point with the safety concerns on a XXXX, and due to the reaction and lack of communication ability to problem solve of the manager, discrimination, ongoing harassment of the complex staff ( proof can be provided ), we were forced to move out and this followed by harassment of XXXX ongoing until the day vacated which was XX/XX/2023. Hunter Warfield did not provide to myself or my spouse ; an e notice was sent to myself, and this is all that has been received of either of us. That states a very high amount over XXXX XXXX in amount owed. This apartment complex has our phone numbers, emails, and forwarding addresses are still in effect for mail. We responded with an intent to sue letter ; attorney on file and did obtain Counsil upon this as we have our ducks in a row and had no intention of filing suit, other than cleaning costs due to my spouse not being able to clean nor myself as we both attempted with LEO 's present and were unable to do so due to XXXX harassment and behaviors ongoing. We did try to clean, and the deposit would cover cleaning and paint which are standard. I was never communicated any damages that were not there prior and have even left the apartment in better condition than when I moved in so I can not imagine what this amount is for. I also will not and am not legally obligated to pay any rent for breach of contract or breaking the lease due to safety and harassment ; and the list mentioned in the intent to sue letter. I would like money for mine and my families ' moving costs as well as what this has costs me and my family for how terribly this was handled and I would like you all to never do this to anyone else, as well as provided protection and safety for your tenants and treat them all the same. I have the original Lease, and lease of when we vacated, attached list to original lease signed and initialed by the leasing manager at the time I can provide ; Pictures of the apartment the day we moved in and the day we moved out for comparison for each room. I would like to ask for a detailed list from Hunter Warfield and/or XXXX for what this money is for and will also be seeking additional funds/compensation pending a response to mail correspondence. Thank you. 

Mailing address other than attorney is XXXX XXXX XXXX XXXX, XXXX XXXX, KS XXXX Phone is the same as on file here it is again XXXX, XXXX, email XXXX XXXX XXXX XXXX Last email sent on XX/XX/2023 regarding vandalism ; requesting call back for walk through of apartment and to communicate and share photos of apartment condition at the time of move in, extensive turn over with managers, issues that had been expressed to maintenance/managers via email, and that had been fixed questionably but had been photographed and to share communications with landlord. Response was offering HUD resources not relevant/ inaccessible to spouse, as we are not HUD participants and were full paying renters of the property. This may have been standard ; attempted one more time to do a walk through the same day and provided all evidence to insurance agent at that point with leases ; additional reasons and proof of these reasons can be provided/have been to attorney and insurance agent. Please contact for any questions.

Company response to consumer: Closed with explanation