Consumer complaint received 2021-07-20
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
XXXX XXXX and XXXX XXXX, the manager and staff of the Chase branch were so arrogant and unreasonable that they even threatened me I opened a checking account at the Chase branch on XXXX XXXX and XXXX XXXX. The reason was that a friend went to me to borrow a sum of money, because there was no cash to repay the epidemic, and then he said that he would pay me back by writing a check because I dont know how to read it. So the check was deposited into my account. After depositing, my account had a problem, so I contacted customer service, and the customer service asked me to go to the branch to deal with it. I went to this Chase branch and they told me that I needed to write me a check. The person from came in to prove it, and said that there were only 10 days, but they closed my account the next day, and then I found the person who issued me the check and went in to verify it, but the branch said it was a fake check, probably by customer service To put it bluntly, the one who wrote the check ran out and didnt know why. After a few minutes, he rushed in and XXXX XXXX XXXX. When something happened, the branch staff, the manager and the security guard did nothing, and then was pulled by a passerby. I was able to get out of my breath when I drove the person who was holding my neck. Then I called the police. The police went to the branch and asked the manager to call for monitoring. The manager refused to provide monitoring police on the grounds that the branch had no monitoring. Then I was taken in by an ambulance. In the hospital, the person who defrauded me was caught. He also admitted that my account was closed due to the fraud. Later, I called the customer service and told the customer service that I went to the branch to open another account for me, but I went to XXXXXXXX XXXX. XXXX, XXXX XXXX, ny.XXXX, this branch dealt with my account problem, they refused to provide help and refused to call customer service for me, because the branch staff had to call them to reopen the account for me, and they refused to provide help, They already knew that my account was fraudulent on the day of the incident, and the customer service told me clearly on the phone that I can go to the branch to reopen the account, but I can not open the account online, and I still opened the account at the branch. Then I consulted with the manager, and the manager let me go out without looking at it, and told me that he would not help me reopen the account. I did nothing wrong. I was a victim, but I was treated like this. I felt very sad. Even feel scared, I have been in XXXX, NY, a branch of XXXX XXXX and XXXX XXXX 4 times, and I have not been able to get help. The manager even threatened me to call the police and arrest me. I feel very helpless, so I want to ask you to help me deal with my account problems and their XXXX behavior. They can treat me like this and treat others like this. Is it true that Chase Bank does not have a lot of money in their bank? Good service and good treatment.

Company response to consumer: Closed with explanation