Consumer complaint received 2021-02-12
Company: AMERISAVE MORTGAGE CORPORATION
State: NH
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
AmeriSave Mortgage Corporation deceived me into paying {$1000.00} in fees, falsely claimed to be diligently prosecuting my mortgage applications and misled me into incurring 4 months of unnecessarily large mortgage payments on one house and a continuing obligation to pay excessive mortgage amounts on a 2nd house. 

This process began in XX/XX/2020, as a result of my exploratory contact with AmeriSave Mortgage Corporation by telephone to learn about residential mortgage refinancing opportunities. My initial contact was to an individual name XXXX XXXX with whom I reviewed particulars of my 1st home to be refinanced. These particulars included the location, style and age of the house, its estimated value, the amount to be financed, and my income and credit rating among other details. 

I readily disclosed that my income is comprised of social security and investment income. From the beginning of our discussions, I was aware that I did not fit any typical profile and stressed that most of my income was derived from investmentsnot from salary, pension or annuity. 

On the strength of Mr. XXXX verbal representation that with my combined income and credit ratings there would be no problem, I paid AmeriSave Mortgage Corporation their {$500.00} application fee and started the process with respect to my XXXX  house. 

I also inquired about refinancing my 2nd home in XXXX, which Mr. XXXX could not mange due to state licensing, but which an associate of Mr. XXXX, a Mr. XXXX XXXX was recruited to handle. Since the facts were the same, I paid a second {$500.00} application fee to initiate a refinancing of my XXXX  second home. 

As of this writing, I have received no compensation or relief from Amerisave of any sort. 

I include a message from their loan originator to support these claims : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX To : XXXX XXXX, Escalated to my manager to see what the issue is. Feed back given to us was based on dividends that can be used as income for the past two years and even though my manager and I showed them, processing canceled us both out. 

With that said we will be issuing you your {$500.00} refund for this loan and have it cancelled out. I am sorry that we weren't able to complete this refinance for you and for the months work that you put into this. I would recommend reaching out to your other banker that is refinancing your XXXX  loan and let him know what is going on as I am sure the same will happen with that loan., as his manager is the one that can issue the refund for that loan. 
XXXX Warmest Regards, XXXX XXXX Loan Originator NMLS ID # XXXX AmeriSave Mortgage Corporation NMLS ID # XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX KY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief