Consumer complaint received 2023-10-03
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened without my consent or knowledge

Complaint:
I received the attached letter which again makes no sense whatsoever. I see this account is still not handled. I have gone round and round with you for years on this account and this is very wrong. 
I still have the original letter you sent advising you researched this account and found it does not belong to me and now you are changing your mind again? This has gone back and forth so many times. 


We never authorized the payments from an account ending in XXXX and the account was made and accessed by the person who opened and accessed this account. The hospital and doctor records we sent you confirmed we had no way to open an account in XX/XX/XXXX as we were XXXX  and XXXX  for the entire period of XXXX XXXX-XXXX XXXX 

You are harassing and violating many laws and regulations against a XXXX military family. This is very wrong and the effort you put into helping me is awful. 

I have tried time and time again to get help from your offices. 

XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX  To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Re : Message from Chase Executive Office there should be a huge refund coming back to me for all the overpayments and charges not belonging to me.

we were already told this was handled more than once and then sent multiple letters advising you removed it from our credit record and we are not responsible and then you continue this and it's not handled.

This case needs to be closed in full and handled. 

From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX  To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Fw : Message from Chase Executive Office Still receiving and getting phone calls this is not right This should be fixed and handled by now. 
From : XXXX XXXX XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX  To : Chase CreditCardExecutiveOffice XXXX Subject : Re : Message from Chase Executive Office XXXX Thank yo for getting back to me Im hoping you will be the final one to close this out and resolve this in full.

Im still getting calls an emails stating payments due and passed due. This is incorrect. 


From : Chase CreditCardExecutiveOffice XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX Subject : Message from Chase Executive Office Dear XXXX XXXX : Im writing to let you know I am still researching your concern. I will contact you once it is complete.

If you have questions in the meantime, I can be reached at XXXX, extension XXXX. Operator relay calls are accepted. I am available Monday through Friday from XXXX XXXX  to XXXX XXXX. Eastern Time. Thank you for your patience. 





Sincerely, XXXX Chase Credit Card Executive Office XXXX XXXX Fax ; its free from any Chase branch Chase.com Reference Number : XXXX This message is confidential and subject to terms at : https : //www.jpmorgan.com/emaildisclaimer including on confidential, privileged or legal entity information, malicious content and monitoring of electronic messages. If you are not the intended recipient, please delete this message and notify the sender immediately. Any unauthorized use is strictly prohibited.

Company response to consumer: Closed with monetary relief