Consumer complaint received 2017-03-22
Company: JPMORGAN CHASE & CO.
State: TX
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Shopping for a loan or lease

Complaint:
I contact Senator XXXX XXXX office by phone and email on XXXX, XXXX about my complaint against Chase Bank Auto Loan and XXXX XXXX XXXX XXXX XXXX about the fraud and criminal activities of both companies using my name and my girlfriend XXXX XXXX XXXX to obtain a auto loan on XXXX XXXX, because I knew Senator XXXX office could direct me in the right direction with my complaint since her office dealt with the XXXX XXXX fraud and they inform me to contact CFPB. My girlfriend and I purchased a XXXX XXXX XXXX on XXXX, XXXX and I was the co-signer. We both explain to the salesman XXXX XXXX that we had been preapprove by XXXX XXXX and he said that it will be a easy process, being that XXXX XXXX is on the same network with XXXX XXXX XXXX of XXXX. XXXX XXXX gave both of us application to fill out, the application basically wanted to know our employer, salary, and resident. XXXX XXXX took our application to the finance department and they called us when they was ready. The lady in finance said that XXXX XXXX did n't approve us for the loan, because we were over the APR RANGE, but I find a loan with Chase Bank Auto Loan. My girlfriend and I fill out the rest of the paper work for the loan, the lady in finance made copies of everything, except a copy of our loan application. XXXX XXXX also inform us that XXXX XXXX contacted them and they asked for them to send over proof of income, employment, resident and they never did. A week later we were having issues with the vehicle and made a complaint with XXXX XXXX and asked for a copy of our application, XXXX said that XXXX XXXX destroyed all application after 48 hours. I contact the XXXX XXXX XXXX about the issues with my vehicle and I felt that the lady in finance and XXXX committed fraud on my loan and he said he check it and everything was good. I than filed a complaint with XXXX on XXXX/XXXX/XXXX to retrieve our applications, which they did. On the applications someone from XXXX XXXX or Chase Auto Loan change our information on how much we made and how long we lived at our resident, in fact we did n't even live at that resident at the time and we can prove it and we told XXXX that. XXXX XXXX never asked us for check stubs or proof of employment. I filed the same complaints with Chase Auto Loan and they keep saying that, they did n't see my complaints on file, but my phone records can prove that. I filed a complaint with Chase Executive office, the investigator name was XXXX, which she sent the complaint to the fraud department. In the fraud department XXXX was the investigator and sent my girlfriend and me a fraud statement form and told us to fill it out and get it notarize and mail back, which we did on XXXX, XXXX. A week later XXXX call and said they could n't find anything, but every question I asked her, she could n't answer clearly. One question I asked her, how did you get {$35000.00} and my girlfriend only makes {$30000.00}. XXXX told me that they took my XXXX ( VET ) income and gave it to her, how in the XXXX you are going to take my XXXX income and give it to her without my permission and its against the law. I asked XXXX about our resident, because we was n't even living together at the time and got XXXX lease to prove it. I have proven everything I told Chase Auto Loan, they have n't sent me proof of the investigation, who was involved in the investigation, or who change our information on our application. We got a one page letter saying we find other, what did that mean. We have prove to Chase Auto Loan and XXXX XXXX all of the information on our application is fraud and we want to know who did it and we want them arrested. Another thing where is the hand writing original applications that we filled out?

Company response to consumer: Closed with explanation