Consumer complaint received 2021-03-16
Company: GLA Collection Company, Inc.
State: KY
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX I was in an auto accident, at the time of the accident I had state provided insurance as I was still in high school. Due to the extent of the injuries I had to take a ambulance to the hospital from the accident. My XXXX was XXXX and I was unable to move my XXXX XXXX. One of the two XXXX workers were rude and told me I had to move my XXXX, when I told him I couldnt he got rude with me and the other XXXX worker took over. He asked me my information, name, birthdate, insurance and who/what will be cover the costs, etc. When I got to the hospital they asked the same questions. I told both the XXXX worker and registration at the hospital my insurance, XXXX, is what I would be using to pay for the ambulance transportation and the care provided. I filled out all the proper paperwork after my shoulder was put back in place. Less than a week after the accident I received a called asking yet again what was going to be used to cover costs, I once again told them XXXX and was told everything was good they just needed to verify my information. Then in XX/XX/XXXX I received a letter saying I owed {$1400.00} and it was going to collections. I had only received one phone call regarding the ambulance ride and it was a week after the accident happened. I was told everything was fine and my insurance did cover it. I mailed a letter to both the XXXX XXXX XXXX and the collections company telling them that I had insurance and it was covered by insurance, that I shouldnt have a open balance of anything. I called both companies and XXXX XXXX XXXX said that they are no longer in control to write it up the debt off because it got sold to the collections company. XXXXXX/XX/XXXX XXXX  did not have my permission to sell my medical information to the collections company. After I was told the XXXX  company could not remove the debt I called, sent letters and emailed the collections company. When I still didnt hear anything back from them I found their XXXX page and reached out to them on XX/XX/XXXX and told them I did have insurance. I have proof that I reached out with all correct and accurate information. I called XXXX to verify that it was in fact covered by them. XXXX confirmed that they covered the ambulance ride however XXXX XX/XX/XXXX XXXX did not bill them so they could pay for it. I have disputed this multiple times yet have gotten no where with it. I contacted the collections company and asked for it to be removed from my credit because Im not responsible for the debt and I did not give the XXXX company permission to give them my information at the end of XXXX and was told no. I then once again called XXXX and they said that I was not and am not responsible for the debt because they wouldve covered it had the company billed them like they were suppose to. They failed to do their job in a timely manner.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation