Consumer complaint received 2023-06-01
Company: Block, Inc.
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XX/XX/2023 I sold some used perfectly good working electronics to someone, We met in public and he paid {$330.00} via Cashapp. 
I then cashed out on Cashapp and transferred the {$330.00} to my bank. All was fine. 

XX/XX/XXXX I get a message from Cashapp saying the buyer disputed/reversed the payment. That same day or the following my {$330.00} was gone and this buyer still had the items. 
I tried contacting him and his wife who initially inquired about the items, She claimed that her vehicle was broken into and bank info was stolen, claims they ( her husband and her didn't file a dispute ) her husband at the time was conveniently out of country. He ended up responding weeks later saying he didn't do it and would prove it. He never did. 

The entire month of XXXX and XXXX I have been going back and forth in Cashapp supports chats and calls and have made calls and claims to my bank and his bank. His bank won't give me any info since I'm not him and don't have his accounts last 4 digits. He won't talk to them with me or provide the info. My bank can not sue cashapp for this to recover the funds. 

He claims his bank said his account was closed and overdrawn yet they wouldn't tell him the amount overdrawn. He basically told me in a call that I'm not getting my money back but I refuse to believe this. What does his bank card getting robbed have to do with a Cashapp Transaction with me getting reversed? Nothing. Nothing that I see. 

Cashapp will not help and says they can not reverse the dispute. They won't dig deep to help resolve this. I have received the same insane answer from cashapp the last 2 months and I have screenshots from all of this. They recommended I take it to the police and courts. 
I have already taken it to police and have a report. 
Cashapp has the ability to tell me where the funds are, they have the ability to reverse them. This is theft. The buyer has no right to keep the items and money. The items are long gone probably in his country. 
He blocked the police, he stopped responding to me after he said he will prepare for court. 

I noticed the transaction on Cashapp still shows " Refunding " I asked cashapp what that means and where the money is, I asked them does he have the money that's supposed to be mine. I asked them to assist even the slightest to help with the case. They will not. They are supposed to do better. If I could I'd sue Cashapp for the time and pain I've endured. Now in debt because that {$330.00} was my net of extra funds. Rents late. 

Cashapp needs to do better. They need to do more to prevent this. Thieves use Cashapp because they know they can get away with it. Truly, I wish someone at Cashapp would see my pleas in the Cashapp support logs dating back 2 months now. I get the same copy and paste reply. 

I don't have any new info to provide on this issue. We're unable to reopen or challenge a payment dispute once the funds are reversed. It's within your rights to seek legal advice or resolve this with the sender outside of Cash App. For questions or concerns outside of this, I'm more than happy to help. 

It's as if they want the situation to be dropped and out of their hair. They can locate my funds and ban this scammer and stop others. They need to make the dispute process fair and more difficult. Procedures need to be set in place to stop this from happening.

Company response to consumer: Closed with explanation