Consumer complaint received 2023-09-27
Company: Experian Information Solutions Inc.
State: MA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
HI CRA ; CFPB XXXX ; PLEASE SEE ATTACHMENTS ; I am writing to you today to follow up on my previous correspondence regarding the inaccuracies on my credit report, which have yet to be addressed. I am perplexed as to why my requests have seemingly gone unanswered, especially given the compelling evidence I have provided that substantiates my protection under the Servicemembers Civil Relief Act ( SCRA ) during the periods in question. 

As a servicemember, I am afforded certain legal protections under the XXXX, which are designed to alleviate the financial burdens placed on military personnel during their XXXX XXXX service. It is with this understanding that I respectfully request, once more, that you initiate a thorough re-investigation into the following accounts : EDFINANCIAL Student Loan Account ( EDFINANCIAL Acct # XXXX ; EDFINANCIAL Acct # XXXX ; EDFINANCIAL Acct # XXXX ; XXXX Acct # XXXX ) -- I insist that you rectify the reporting on this account to reflect " paid as agreed never late, '' as mandated by the XXXX. This protection is granted to servicemembers to ensure that their credit reports accurately reflect their service-related circumstances. 

XXXX FED XXXX XXXX XXXX : Similarly, I request that you promptly update this account to display " paid as agreed never late '' in accordance with the protections guaranteed under the XXXX. 

XXXX XXXX # XXXX : I am also troubled by the presence of a collection account from XXXX XXXX on my credit report, which, to my knowledge, should not be present given the protections under the XXXX. I kindly request the removal of this collection account from my credit report. 

I have included all relevant supporting documents, including my XXXX of XXXX or XXXX From XXXX XXXX, as well as additional evidence that underscores my military service during the time when these accounts were inaccurately reported as late and delinquent. 

To further clarify my position, I would like to highlight the following provisions under the SCRA that substantiate my case : Protection Against Default Judgments : Section XXXX of the XXXX explicitly prohibits creditors from obtaining default judgments against servicemembers without a showing that their military service did not materially affect their ability to meet their financial obligations. 

XXXX XXXX Limitations : Section XXXX of the XXXX imposes restrictions on the interest rates that can be applied to loans incurred before entering military service, capping them at 6 %. This provision was created to protect servicemembers from exorbitant interest rates. 

Prohibition of Late Fees : Section XXXX of the XXXX mandates that creditors refrain from imposing late fees or penalties on servicemembers in active military service for failing to make timely payments. 

I urge you to promptly re-evaluate these accounts in light of the compelling evidence and the legal protections afforded to servicemembers. It is essential that these inaccuracies be corrected to ensure the accuracy and fairness of my credit report, as is my right under the Fair Credit Reporting Act ( FCRA ). 

I demand that you take immediate action to rectify these inaccuracies and provide written confirmation of the actions taken within the time frame stipulated by law. I anticipate a swift resolution that aligns with both the XXXX and FCRA. 

Thank you for your prompt attention to this matter. I trust that we can swiftly reach a resolution that reflects the accuracy of my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation