Consumer complaint received 2024-01-09
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
I have been calling the customer service number for Transunion as I was part of a massive medical and financial data breach from different sources. Now, I am sent an email that keeps resending over and over pretending to be transunion phishing for my personal information and credentials. 

I had to block it as it was resending the same phishing email over and over. The live chat has also been compromised as the " person or agent '' claiming to be an agent can not even spell or use proper grammar, punctuation or even ask if I am a man or a woman. 

I have never see this before from an American company. Since Transunion was hacked in XXXX and XXXX I am reporting again they have been hacked so I can not freeze my credit and they even have reverted to using an old address from 3 years ago, when I have updated my address 3 times since I have moved back to XXXX  from another state. That is evidence that Transunion has been hacked. I am reporting this to the federal government too, as by federal law, they must maintain an American phone number for Americans to call and there is not one. This supposed " customer service number '' is not in America, the agents can barely speak even rudimentary English and this is proof they have been hacked as no America company who is supposed to safeguard sensitive data on American credit reports would allow such gross incompetence. 

I will not open any communication via email from anyone now claiming to be transunion and have requested over 40 times to have the customer service number for America. They refuse. So the number is hacked and compromised. XXXX is a fake customer service number that is answered by foreign hackers. 

They keep sending me 3rd party companies too asking me to use them and I will NEVER. Nobody would. My XXXX identified them as spam and fraud. Attached is proof at the phishing from hackers posing as transunion from multiple foreign countries. These are not originating from America. 

So my email, data, credit report, text and all have been hacked as has transunion. By federal law American companies must provide an American customer service number and rep when asked for by an American. I am also reporting their foreign customer service reps can not write, text or spell which no American would trust them over. It is illegal to hire people who can not communicate in the language of the country their customers are in. Transunion needs to be investigated by the federal government for refusing to provide the American customer service number for reps who can write and speak English so we can trust who we are dealing with is not a hacker! I just read online that Transunion was hacked again! So I have no way of knowing it is not a hacker I am dealing with. If you use their live chat, it is so bad, and the grammar and spelling in English is so bad, you can not get any business done with Transunion. This should be illegal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief