Consumer complaint received 2023-03-22
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
The dates vary from between XX/XX/XXXX to XX/XX/XXXX. During this time I was unfortunately XXXX  in a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I had given the debit card to my mother to give to my significant other at the time so she could have access to the funds and account to be able to make purchases for our animals at home to take care of her or she needed to send me something she would have money and not have to worry about being the only one working. Upon being 2 weeks into my sentence she went to go purchase a new dog crate and she got denied as unsufficient funds. This is when we began our investigation to figure out what was going on meanwhile I of course I am XXXX and my significant other time had my power returning so she could figure out what was going on. Long story short it seems that my ex wife over 10 years ago at that time had somehow got an access to my account and added the card to I'm assuming her phone that she was going all around town making purchases eating and things like that as we started to look at the withdrawals and the checking account in savings accounts activity sheet which showed Her sending wire transfers like XXXX to her dad 's bank account through Wells Fargo which is the bank I was using as well as her dad. Mind you my exwife and I have not Share the bank account and almost 11 or 12 years much less you can I had never had her name on it and was in new one I had created way after our divorce.. My significant other at the time started the process of reporting it trying to get the police to do something who wouldn't as well as getting Wells Fargo and everytime she's put to Wells Fargo they would say oh yeah we can see that this is not your fault and then suddenly they would change their mind and say there's nothing we can do sorry and that's it. So much to say that they refunded like a {$100.00} out of the XXXX that was stolen out of my account to turn around and take it back from her. When I was finally released I went to Wells Fargo myself. My significant other and I went in to the local branch by the house and explained to what was going on short of the paperwork of me being iXXXX  that there was no way I was doing this.. Shoulder all the paperwork from Wells Fargo and how they just denied to get my funds back or do anything and how the police won't even return calls or online police reports. This Wells Fargo representative literally was saying this is crazy this is definitely not your fault we're gon na get your money back don't worry she gets on the phone and calls the main office I suppose and sit there and talk to him for about almost 10 minutes once she suddenly just hangs up the phone looks at me and says sorry this said there's nothing we can do and that's it. I have written them I have called them I've gone to local branches this is ridiculous..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation