BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-03-28
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to demand your immediate attention to the erroneous information on my credit file, which is causing significant damage to my creditworthiness. It is unacceptable that despite my previous attempts to rectify the matter with both the credit bureaus and the creditors, the inaccurate information continues to be reported on my credit file. 
XXXX XXXX Balance Owed : {$14000.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed XXXX {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} DPT EDXXXX XXXX Balance Owed : {$0.00} XXXX XXXXXXXX Balance Owed : {$0.00} XXXX XXXX Balance Owed : {$1300.00} XXXX XXXX XXXX Balance Owed : {$100.00}. I have identified the specific accounts that require correction, and I demand that you conduct a thorough investigation and take all necessary actions to correct these accounts as soon as possible. It is your responsibility as a credit reporting agency to ensure that accurate and up-to-date information is reported on my credit file, and I will not tolerate any further delays or negligence on your part.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-04-15
Company: Convergent Resources, Inc.
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
In XX/XX/XXXX, my identity was stolen and someone tried to purchase a XXXX phone in my name. A police report was made, contacted all credit bureaus and am fraud alert was reported to XXXX. XXXX apologized and the debt was immediately removed from my credit reports. 

On XX/XX/XXXX, Received a notification from Convergent that I owe the creditor XXXX XXXX {$1800.00}. I called them to explain that I do not owe this money and to bring this back to me after I dealt with an emotional experience with identity theft was unfair. After the conversation, I thought they understood but I continue receiving the same letter month after month. I received another letter today and I am tired. I want them to stop and leave me alone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-03
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I filed a dispute in regards to the incorrect items on my credit report, its been well over 30 days and I havent received any investigation results.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-28
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I sent a dispute to Transunion on XX/XX/2021. These inaccuracies are seriously harming my credit with my Credit score being XXXX. These accounts were never verified after multiple attempts to reach XXXX directly and didn't receive any response .Under Federal law I know that if the information Is either proven to be inaccurate, missing, or erroneous that they are required by FEDERAL LAW to DELETE them IMMEDIATELY! I have provided documentation supporting my complaint attached below. I am a litigious consumer and fully prepare to act under the full extent of the law to get this resolved. Under the FCRA, unverifiable accounts must be removed and I was never provided a copy of verifiable proof, the account must be removed. I also have mail receipts attached as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-25
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The unverified items indicated below continue to report on my credit report despite several written requests, in violation of federal law.Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these items to be authenticated ( A ). I will take legal action against you if you do not validate these items. Please follow the law so that this situation can be settled quickly. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-11-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
I received my paycheck from my employer and deposited said paycheck XXXX XXXX XXXX  The paycheck I cashed was for {$440.00}. I deposited this check XX/XX/XXXX. This paycheck was funded to my savings account the next day. On XX/XX/, Bank of America took this paycheck out of my savings account, claiming that I have deposited this check twice, as the check number has gone through their system already. I have contacted my employer, who has told me that my paycheck did come out of his account on XX/XX/XXXX, when I deposited it. It was never deposited twice! Bank of America owes me {$440.00} which is what they took out of my account XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-13
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Account number XXXX In the later part of XXXX, I received a loan from XXXX XXXX auto for a XXXX XXXXXXXX XXXX XXXX. The vehicle was purchased from XXXXXXXX XXXX in XXXX. 

Immediately, after obtaining the loan from XXXX XXXX XXXX, my loan was miss handled and placed on multiple deferment programs during the height of the coronavirus pandemic. XXXX XXXX XXXX representatives commonly referred to these programs of deferment as the best course of option with regard to my auto loan. At times, the representatives almost pursued these deferment programs forcefully. After being placed on these deferment programs, I found out that my account with XXXX XXXXXXXX XXXX was reporting as late or behind multiple month payments. The result was a continuous reporting to the XXXX credit bureaus that I was behind on payments. This continuous late payment reporting caused me to never actually be able to catch up on the loan, or, get my account into current status. I called XXXX XXXX XXXX multiple times to get my account current and stop the reporting of negative information to the XXXX credit bureaus. All of my calls were unsuccessful in resolving the problem. I was actually never able to convince the representatives to assist me in fixing my account so that I would stop receiving negative marks on my credit profile. 

I also called XXXX XXXX XXXX multiple times to have my account set up to take out automatic payments, I even called to have multiple payments taken out in XXXX month. With all of my preemptive actions, I was never able to get that account current. This miss handling of my auto loan at XXXX XXXX XXXX resulted in the car loan currently being in repossession. Despite multiple efforts to come to an agreement with XXXX XXXX XXXX about the negative reporting to my credit profile. As well as being placed forcefully on multiple different programs.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-04
Company: Paypal Holdings, Inc
State: NC
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I have a PayPal account that I have used for a while. I have actually you use PayPal for over five years though the account im talking about was a new one. 
I had a guy I was dating who will send me money 2 times a week, even 3 times a week sometimes. Well when I didnt want to take our relationship to the next level we split up and he contacted the credit card company and said that I am money he sent me was unauthorized. Further more, He says he was supposed to get goods from me that he never got, which is why he requested his money back. But there were never any goods involved, none whatsoever, EVER! We dated for about six months, maybe a little longer and he sent me money throughout the entire Relationship. Not to mention he reported this months after the transactions took place. I have another account where he sent me money more to as well over the months we were together. So how would only five transactions out of 30 be an issue but the rest not be? So dont understand how he is getting away with this. They sided with him without even talking to me. So dont understand how he is getting away with this and they sided with him without even contacting me about it directly. I just got an email saying there were an open cases and then emails saying The cases were closed. This is awful that someone can fraudulently report something like this and its not even get looked into. My account is almost {$1000.00} in the negative now and I dont know what else to do. I just know that is not right and should be **illegal** in the least. Its just disappointing how they can take advantage of the credit card companies like that. Not to mention how bad it is messed my account up. These are the transactions on my PayPal account that he claimed were unauthorized. 
I explained this in emails but never received anything back. Then finally receive something back today and they said that his credit card company opened the case on me and that there was nothing they can do to override them but when I talk to them they said that PayPal would act as my lawyer and handle it. So this is all messed up needless to say. I dont even know who his credit card company is so how would I even go about handling it with them? 

XXXX {$100.00} USD Unauthorized transactionXXXX XXXX, 2020 XXXX {$300.00} USD Unauthorized transactionXXXX XXXX, 2020 XXXX {$200.00} USD Unauthorized transactionXXXX XXXX, 2020 XXXX {$100.00} USD Unauthorized transactionXXXX XXXX, 2020 XXXX {$150.00} USD Unauthorized transactionXXXX XXXX, 2020

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-22
Company: Shellpoint Partners, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Loan XXXX All payment were made XXXX XXXX  on time, Shellpoint incorreclty applied XXXX payment to a wrong account. Shellpoint per written correspondence admitted the error and corrected the error and reversed any late fees and agreed the account was current and actually paid in advance through XX/XX/2023, yet they refuse to correct with credit bureaus and even protested the correction with the bureau contradicting the events and their previous correspondance.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-27
Company: BSI Financial Holdings, Inc.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I'm unsure this is the proper location to submit my complaint. 

BSI Financial is the primary lender on our residential property XXXX XXXXXXXX XXXX XXXX, XXXX, CA XXXX. They've held onto funds for an insurance claim we've had since XX/XX/2022. We can not get them to release funds despite their final inspection being complete, us jumping through the hoops only to find there's something incorrect. There's little to no communication from them. Our contact never answers. Her line is always full. The phone center won't release alot of information and yet their website says docs are rejected but doesn't show what is rejected. 

We have put out over {$50000.00} and they have receipts, releases, etc and a complete inspection. We need the funds as we are paying out on our credit cards XXXX % in interest.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
On XX/XX/2022, I received a text message from Bank of America stating, " < # >BofA : DO NOT share this Sign In code. We will NEVER call you or text you for it. XXXX XXXX. Reply HELP if you didn't request it. '' I also received several emails regarding a newly opened bank account with associated applications pending and approved. I called Bank of America and began a claim to close this fraudulent account. My social security number was used for this account, as well as my maiden name. However, my address was not utilized. I want to ensure my identity is not stolen and my credit remains intact.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-04
Company: EQUIFAX, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XXXX  XXXX XXXX. XXXX XXXX XXXX, PA XXXX XXXX Re : Letter to Remove Inaccurate Credit Information : To Whom It May Concern : I received a copy of my credit report and found the following item ( s ) below to be errors. 
This letter is a formal complaint that inaccurate information is list on my credit report. 
The below information in my credit profile is having damaging effects on my credit standing. As you are no doubt aware, credit reporting laws ensure that bureaus report only accurate credit information. The inclusion of this inaccurate information is a mistake on either your or the reporting creditor 's part. Because of the mistakes on my credit report, I have been wrongfully denied credit, which was highly embarrassing and has negatively impacted my lifestyle. 
The following information needs to be verified and deleted from my credit report as soon as possible : XXXX  XXXX XXXX XXXX XXXX XXXX/XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX, TX XXXX XXXX Re : Letter to Remove Inaccurate Credit Information : To Whom It May Concern : I received a copy of my credit report and found the following item ( s ) below to be errors. 
This letter is a formal complaint that inaccurate information is list on my credit report. 
The below information in my credit profile is having damaging effects on my credit standing. As you are no doubt aware, credit reporting laws ensure that bureaus report only accurate credit information. The inclusion of this inaccurate information is a mistake on either your or the reporting creditor 's part. Because of the mistakes on my credit report, I have been wrongfully denied credit, which was highly embarrassing and has negatively impacted my lifestyle. 
The following information needs to be verified and deleted from my credit report as soon as possible : XXXX  XXXX XXXX XXXX XXXX XXXX/XXXX  XXXX Equifax Information Services LLC XXXX. XXXX  XXXX XXXX, GA XXXX XXXX Re : Letter to Remove Inaccurate Credit Information : To Whom It May Concern : I received a copy of my credit report and found the following item ( s ) below to be errors. 
This letter is a formal complaint that inaccurate information is list on my credit report. 
The below information in my credit profile is having damaging effects on my credit standing. As you are no doubt aware, credit reporting laws ensure that bureaus report only accurate credit information. The inclusion of this inaccurate information is a mistake on either your or the reporting creditor 's part. Because of the mistakes on my credit report, I have been wrongfully denied credit, which was highly embarrassing and has negatively impacted my lifestyle. 
The following information needs to be verified and deleted from my credit report as soon as possible : XXXX XXXX XXXX XXXX XXXX XXXX/XXXX  XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-23
Company: WELLS FARGO & COMPANY
State: NY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Wells Fargo. XXXX XXXX charges were made on my card that were not authorized by me. I live in NY and was working when these charges were made in Florida. They are not any charges within my normal charges. At the same time my bank accounts were hacked and wiped out. My bank determined it was fraud and reimbursed my money. Numerous cards were attempted to be opened in my name during the next several days. None were opened because the companies realized it wasnt me. The hackers changed the address on my credit report to a Florida address which coincidentally is where these charges were made. I sent Wells Fargo all the documentation to support this and they will not reverse the charges. I have called numerous times to resolve this to no avail. I paid off the legitimate part of my balance but now the fraudulent charges are accruing finances charges. Please help!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-06
Company: EQUIFAX, INC.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
I want this late payment deleted from my account within 15 days, this is not mine, I'm not aware of this, Under USC 1666b. 

XXXX. XXXX  Account Number : XXXX XXXX XXXX  XXXX Account Number : XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-04
Company: TD BANK US HOLDING COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I have been fraudulently charged on 2 separate occasions by XXXX  XXXX  XXXX XXXX, also known as XXXX XXXX XXXX, after Governor XXXX XXXX ordered all gyms and health centers be closed effective XX/XX/2020 due to COVID-19. 

XXXX XXXX XXXX XXXX  fraudulently deducted the amount of {$45.00} on XX/XX/2020 from : XXXX XXXX XXXX XXXX NY. 

A second charge was fraudulently deducted from my bank account the next day, on XX/XX/2020 in the amount of {$31.00} from : XXXX XXXX XXXX NJ ' A total of {$76.00} was deducted from my account although they are CLOSED. 

I have tried to contact both XXXX XXXX XXXX XXXX and XXXX XXXX XXXX on multiple occasions with zero reply or answers as to why this is happening.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-07
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-07-10
Company: Experian Information Solutions Inc.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This is XXXX XXXX XXXX do not deny my complaint by stating that I filed this by some other means than myself. This is done 100 % by me. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave any written consent to report anything on my consumer reports no consent is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation