Consumer complaint received 2024-01-09
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Do not be confused between Wells Fargo XXXX XXXX and the XXXX complaint management office. 
An XXXX calling himself XXXX XXXX who answered my complaint here tried to mislead me to believe that the ENTERPRISE COMPLAINT MANAGEMENT is in fact Wells Fargo. this statement is wrong and contradicts what Wells Fargo told me. 
This XXXX stated that many XXXX are trying to contact me by phone, that statement is an admission from this XXXX that Wells Fargo are still violating my privacy rights and my civil rights till now. when I requested in writing in more than XXXX complaints that I do not accept phone calls from Wells Fargo employees, all communication must be in writing because in my experience the Wells Fargo 's employees do not tell the truth. 
This is the main issue that I have been complaining about and never been solved because those people labeled XXXX similar to XXXX XXXX are closing my complaints without providing a solution, even after more than XXXX written complaint and more than XXXX phone complaints. Wells Fargo are still violating my privacy rights. 
Wells Fargo has no more a Customer service department. Wells Fargo contracted the customer service to a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX who in their turn contracted the answers of the customers complaints to a XXXX party independent contractors who are labeled XXXX. Those XXXX are independent contractors who are working from the comfort of their homes without any supervision and not under the Wells Fargo XXXX, this is why they have no way to connect a customer with a XXXX Wells Fargo XXXX and this is why those XXXX are not able to provide solutions. 
For 3 years now, Wells Fargo is been violating my privacy rights and my civil rights by not following the rules and regulations and my account mailing preference and abusing the information that I provided to Wells Fargo and they are constantly trying to contact me by phone to my resident and my work when I requested them not to do so. 
For 3 years now, Wells Fargo is been insisting on refusing to use my mailing address as indicating on my account and insisting on directing their mail to my resident which i requested them NOT TO DO SO. 
In the last 3 years, in more than XXXX phone calls and in more than XXXX written complaints, I requested Wells Fargo NOT TO MAIL TO MY RESIDENT for my privacy reason and to use my mailing address as indicated on my account which a XXXX XXXX but all that did not penetrate in the brain of Wells Fargo 's employees ( if they have brains ) and Wells Fargo still till today insisting on mailing to my resident and refusing to use my mailing address for their mail. 
In the last 3 years and in more than XXXX phone calls and more than XXXX written complaints, I requested Wells Fargo stop calling me by phone to my resident and to my work and to put everything they want to inform me in writing by email or mail because in my experience the Wells Fargo employees do not tell the truth, but all that did not penetrate in the brain of Wells Fargo 's employees if they have brains and Wells Fargo still till today insisting on calling my resident and my work because it is their convenience. 
In the last 3 years, I filed several complaints with CONSUMER FINANCIAL PROTECTION BUREAU and the OFFICE OF THE COMPTROLLER OF CURRENCY and to the XXXX but these complaints were answered with apologies and lies and by putting the blames for this issue on the government and the weather and the expansions of Wells Fargo and the difference in time zone by the sub-contractor XXXX without providing any solution and all the complaints were closed without a resolution even when the OCC requested a solution from Wells Fargo but again Wells Fargo disregarded the OCC and the CFPB. and the XXXX requests and continued on using my resident for their mail and continued on harassing me by the phone calls at work and home when I requested them not to do so in more than XXXX complaints. 
I have been a Wells Fargo customer for more than 38 years and in all the last XXXX years my mailing address was my XXXX XXXX and everything was going fine until 3 years ago when Wells Fargo hired a new CEO. who 3 years ago, contracted the customer service to a 3rd party contractor called ENTERPRISE COMPLAINT MANAGEMENT who hired the ECMOs who seems to be doing their best to destroy Wells Fargo and moving it fast to bankruptcy. 
I am complaining here because I was denied the right reach a Real Wells Fargo manager. 
The answers I have been received here are nothing more than a copy and paste similar to all the XXXX answers .because they are not under any supervision and not under the Wells Fargo management. for that I am re-filing my case. 
NO PHONE CALLS ARE ACCEPTED BECAUSE FROM MY EXPERIENCE THOSE WELLS FARGO CONTRACTORS LABELED ECMO ARE LIARS. ALL CONTACTS MUST BE IN WRITING BY EMAIL OR MAIL.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation