Consumer complaint received 2023-10-21
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
My previous filed Case number related to this one is ; XXXX The appointed Chase employee assigned to this case name is XXXX! In my previous filed CFPB report # XXXX XXXX XXXX denied my request to have my funds repayed by Chase bank. Her explanation is as follows ; We received your claim for the cashier 's check for {$89000.00}, which you informed us was intercepted and cashed by an unauthorized party at XXXX  XXXX XXXX, the bank of first deposit ( BOFD ). The BOFD denied the check claim because the check was deposited into an account matching the payee 's name. We have requested repayment several times. Unfortunately, the BOFD denied the request to return the funds. We can not refund the funds, as the bank that accepted your check is responsible for repayment. We've enclosed the letter we sent to you on XX/XX/2023, for your review. ( Also, see her formal written response attached ) Ive called this executive chase office and requested to speak to her supervisor but was denied the right to do so by a receptionist. However, yesterday during a recorded call XXXX returned my call instead of her supervisor. During this call I expressed my unforgiving disgust as it applied to her response to my original complaint in which she repeatedly apologized after I made her aware that she BLATANTLY LIED in her response by alleging my Check was *INTERCEPTED? Then cashed by the scammer at XXXX XXXX XXXX. This ridiculous play on words of an interception is a continuation of Chase bank mishandling of my {$89000.00} along with the process to refund my monies. During XXXX *mandated call to notify me shell be handling my claim I tried to have a conversation with her in which she was rude and refused to converse with me, as I insisted and begun to talk about my case how coincidental the phone hung up and she never called back. Furthermore, in this recorded call yesterday she claimed she was unaware the scammers INITIATED the making and delivery of the check, claiming she believed I had ordered the check and it was *INTERCEPTED?.. This ridiculous lie is apparent because in the complaint I filed it SPECIFICALLY SAYS WHAT THE SCAMMER DID TO OBTAIN THE CHECK AND HOW IT WAS GENERATED!.. So she didnt even bother to thoroughly read the complaint, neither did she investigate the claim and the notes in the system from day one which would have spelled it out for her. She apologized for misunderstanding what happened? This is {$89000.00} Ive been without for XXXX months and the person thats supposed to be helping me neither UNDERSTANDS NOR READ MY CLAIM IN ITS ENTIRETY NOR READ THE NOTES WITHIN THE CHASE INTERNAL SYSTEM TO LEARN HOW THIS HAS HAPPENED? The unprofessionalism herein from the Chase employee that aided the scammer from day one, up until this XXXX lack of assistance has been nothing short of a absolute circus. While Im stuck twiddling my thumbs awaiting a miracle of a COMPETENT CHASE EMPLOYEE, to see the buffoonery of it all while having the moral decency and superiority to see that my money is rightfully returned to me immediately. Chase continues to blame XXXX XXXX XXXX as whos responsible for repaying the funds. Ignoring the reality IM THERE CLIENT not BOFD, my funds are insured through CHASE. BOFD position is that Chase so poorly followed basic protocol that allowed my funds to be taken by the scammers theyre refusing to pay. Which is understandable because CHASE absolutely was undeniably careless and AN EMPLOYEE WAS DIRECTLY INVOLVED IN AIDING THE SCAMMERS! Facts I alleged to XXXX XXXX from the original complaint and brief conversation before she hung up on me, and before she filed that BOLD LIE THAT MY CHECK WAS INTERCEPTED! I should not be a ping pong bounced back n forth between two banks thats blaming each other as to whos responsible. THE BOTTOM LINE IS THAT MY MOMEY WAS STOLEN AND CHASE YOU KNOW IT AMD YOU CARELESSLY HELPED THE SCAMMERS DIRECTLY AND INDIRECTLY!

Company response to consumer: Closed with explanation