Consumer complaint received 2022-03-01
Company: Santander Consumer USA Holdings Inc.
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
This company XXXX Santander Consumer USA XXXX is reporting inaccurate information to my Credit Bureaus ( XXXX, XXXX, XXXX ). I have contacted the lender on several occasions asking them to stop reporting inaccurate information to those bureaus. They hardly ever want to speak to me to resolve these issue. The lender has the wrong address and is constantly reporting inaccurate information which is a violation under the rules of the Fair Credit Reporting Act. Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. I have tried to dispute this auto loan from my credit report several times but the lender is constantly reporting inaccurate information to my Credit Bureaus. Since the auto loan lender had inaccurate address information, this means that I never received any documentations in regards to an auto loan. This must be removed from my Credit Report for it is damaging my credit score. 
XXXX Duties of users regarding address discrepancies. 
Definition : For purposes of this section, a notice of address discrepancy means a notice sent to a user by a consumer reporting agency described in 15 U.S.C. 1681a ( p ) pursuant to 15 U.S.C. 1681c ( h ) ( 1 ), that informs the user of a substantial difference between the address for the consumer that the user provided to request the consumer report and the address ( es ) in the agency 's file for the consumer. ( 1 ) Requirement to furnish consumer 's address to a consumer reporting agency. A user must develop and implement reasonable policies and procedures for furnishing an address for the consumer that the user has reasonably confirmed is accurate to the consumer reporting agency described in 15 U.S.C.

1681a ( p ) from whom it received the notice of address discrepancy when the user : ( i ) Can form a reasonable belief that the consumer report relates to the consumer about whom the user requested the report ; ( ii ) Establishes a continuing relationship with the consumer; and ( iii ) Regularly and in the ordinary course of business furnishes information to the consumer reporting agency from which the notice of address discrepancy relating to the consumer was obtained.

( 2 ) Examples of confirmation methods. The user may reasonably confirm an address is accurate by : ( i ) Verifying the address with the consumer about whom it has requested the report ; ( ii ) Reviewing its own records to verify the address of the consumer ; ( iii ) Verifying the address through third-party sources; or ( iv ) Using other reasonable means.

( 3 ) Timing. The policies and procedures developed in accordance with paragraph ( d ) ( 1 ) of this section must provide that the user will furnish the consumer 's address that the user has reasonably confirmed is accurate to the consumer reporting agency described in 15 U.S.C. 1681a ( p ) as part of the information it regularly furnishes for the reporting period in which it establishes a relationship with the consumer.

The Auto loan lender has INACCURATE address information. Therefore under the guidelines of the Consumer Financial Protection Bureau this issue must be disputed.

Company response to consumer: Closed with explanation