Consumer complaint received 2017-05-12
Company: DISCOVER BANK
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I have unfortunately been a victim of a military scam. The first transaction that I did was with Discover card on  XXXX . The scammers put money into my account, I did  cash advance  and apparently later that day the money was pulled back out of my accou nt. Discover never  notified me. If they had that would have been the first and last transaction. However this adding and taking money kept occurring in my account, I received no letters or phone calls regarding these occurrences. I did receive a few calls from their security department asking if I had made some purchases at no time did they mention that money kept being put in and pulled from my account. I would call before I was to make  cash advance , to make sure that I qualified. I was told yes and was still never informed of what was happening with my account. Finally I got a letter from   XXXX   XXXX   because same thing had been happening with that account. I downloaded  Discover  app and to my horror found out what was happening to both accounts and wondered why I had n't been contacted right away. I realized that I was a victim of fraud. When the money was back in account and was settled, I contacted Discover informed them that I had been victimized in military scam and was beginning to file complaints this was  XXXX . So far the account has stayed settled, however money was pulled back from  XXXX  after being there  three  months on  XXXX . I again called Discover and told them what happened with  XXXX . They said they could do nothing to protect me from it happening to this account as well. I spoke with a supervisor from Ohio named  XXXX  on  XXXX . I asked him why no one ever called or informed me of payment being returned on the date  XXXX , the same day that it was put in. He lied and said all the payments had been pulled back at the end. I said that I could have sworn it was the same day, he said no it was n't and they could n't help me. I had done  one  transaction with my credit union and when payment pulled back, they called that very day, unfortunately at that time I was aware of what was going on and was to late. However I told  XXXX  had I been notified on my very first transaction that I would not be in the situation that I am. Once I was done speaking with him I immediately pulled up my statement of transactions on the app. It showed the payment done and pulled back on  XXXX . I took a screenshot photo. I checked my transactions statement again on  XXXX , the transaction of the payment being pulled back was removed, Discover card altered the statement to what? Cover up their incompetence? I have both photos and proof. At the end of my conversation with the scammer claiming to be a  XXXX   XXXX   XXXX   XXXX , he used his real name and I have much evidence on him as well, but anyway, I asked how my accounts got so out of control? We came to the conclusion that the Banks were not doing the necessary procedures to prevent. This is exactly what the scammers count on. So not only I, but thousands of others have been scammed, by the scammers, and completely failed to have our accounts protected by the Banks! I am sure that every single victim would have never done a transaction had the bank contacted them the very first time that a payment had been pulled back. So we have been not only victimized by the scammers we are also being victimized by the banks and I have undeniable proof, that Discover went into my account and changed my statement to protect themselves, without any sort of regard to their customers financial well being. Unbelievable. I hope that swift and serve actions are taken against these Banks, they are allowing people to be responsible to pay back tens of thousands of dollars and to lose everything that they own. How shameful.

Company response to consumer: Closed with explanation