Consumer complaint received 2020-09-30
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XX/XX/XXXX I sent {$20000.00} in XXXX  dollars to XXXX  of XXXX XXXX XXXX order to satisfy the debt obligation outlined by XXXX account # XXXX XXXX. The agreement between parties outlined in LOAN AND SECURITY AGREEMENTS AND DISCLOSURE STATEMENT did not specify what type of dollar should be used in satisfying the obligation and so the negotiable instruments provided toward the total satisfaction of the debt obligation was not only a legal but also a lawful remedy. XXXX did not respond to the presentment received on XX/XX/XXXX under full commercial liability. The correspondence sent with the negotiable instruments is a contract that XXXX did receive evidenced by the United States Postal Service. In XXXX of that same year without any response to the contract received on XX/XX/XXXX XXXX employed another entity to impound the property pertaining to the account, an XXXX XXXX, without ever addressing under full commercial liability whether or not the {$20000.00} in XXXX  dollars was a legal and lawful way to satisfy the debt obligation. Under duress and threats to auction the vehicle in question an agreement was made to have funds deposited in an XXXX account and provide whatever funds were required to not auction the property. All funds provided have been under duress and coercion. It is held that the debt obligation is already satisfied. In order to bring an end to the matter a payoff statement was demanded. Upon reviewing the amount outlined on the payoff statement and the balance at the time the {$20000.00} XXXX dollars were sent that XXXX converted the the currency into XXXX dollars and deducted it from the previous balance. Though they reflected this on the payoff statement they failed to make this assertion under full commercial liability through the mail until the payoff statement was demanded. This is indicative that they were unable to state that method of discharging the debt obligation by using Taiwanese dollars was barred by the LOAN AND SECURITY AGREEMENTS AND DISCLOSURE STATEMENT. On XX/XX/XXXX a Notice of Acceptance was sent to XXXX by way of Notary Public that included their XX/XX/XXXX payoff statement accepted endorsed and returned to them at the address provided on the statement toward the closing of the accounting. This correspondence was delayed in reaching XXXX at the address provided and so on XX/XX/XXXX another correspondence was sent containing the same as the first correspondence to the address where XXXX received the {$20000.00} XXXX  dollars. The XX/XX/XXXX dated correspondence was not successfully delivered to XXXX until XX/XX/XXXX. On XX/XX/XXXX a Notice of Non-Response and Opportunity to Cure was sent to XXXX at the address outlined in the payoff statement but the correspondence was never received at that address and was eventually returned to the Notary by the United States Postal Service. It seems that no one elected to sign for the certified mailing. On XX/XX/XXXX a Notice of Non-Response and Opportunity to Cure along with a negotiable instrument toward the full satisfaction of the debt obligation as outlined in the payoff statement was sent to XXXX XXXX and XXXX at the address where the {$20000.00} Taiwanese dollars were successfully received. After acceptance of both mailings sent to the address where the {$20000.00} Taiwanese dollars were sent that is the XXXX XXXX XXXX address and the first mailing sent to the address outlined on the payoff statement the Notary Public created a Certificate of Non-Response outlining XXXX 's refusal to respond to any of the mailings as required. On XX/XX/XXXX a Notice of Default was sent to XXXX at the XXXX XXXX XXXX address and XXXX days after that correspondence was received a Confirmation Letter was sent to that same address stating that the matter is closed and that XXXX 's interest in the debtor is terminated. According to XXXX 's XXXX XXXX XXXX if there is a dispute between XXXX and a member they are to seek arbitration. The XXXX XXXX XXXX is XXXX of the arbitrators outlined in XXXX 's Share Certificate Agreement. On XX/XX/XXXX I sent a Demand For Arbitration to the XXXX XXXX XXXX in reference to the matter outlined. On XX/XX/XXXX I received an email stating that the Demand For Arbitration was being sent to the Consumer Filing Team for a response. On XX/XX/XXXX the XXXX XXXX XXXX sought to reach out to XXXX in order to begin the arbitration process. After many days of reaching out to XXXX, they declined to respond to the arbitration request and the XXXX XXXX XXXX closed the case and refunded the fee that they required of the consumer in the arbitration. I make this complaint in the interest of the public trust. XXXX 's conduct is unbecoming of any business or organization. My records indicate that the balance on the XXXX account is XXXX  and the debtor is entitled to damages as XXXX has conducted itself in bad faith and has failed to follow the laws that oversee their behavior in commerce thus violating the public trust.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation