Consumer complaint received 2022-06-16
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
Subject : Transaction Violation Complaint about JP Morgan Chase Bank To whom it may concern, I am filing a bank violation complaint on JP Morgan CHASE Bank for {$110000.00} withdrawn from my savings account. CHASE Bank withdrew the money from my account on XX/XX/XXXX, without my authorization or any notice. 

I was a victim of a CHASE Bank cashiers check scam. Back in XX/XX/XXXX, I was given two cashiers checks by XXXX XXXX, totaling an amount of {$110000.00}. After I deposited the checks, CHASE Bank dishonored the two checks which were stopped by XXXX unlawfully, and I lost the {$110000.00} that XXXX owed me. After what happened, CHASE Bank gave me a hard time and a bad attitude and I couldnt even file a complaint against XXXX XXXX. CHASE was so protective about XXXX account information as CHASE told me its about the clients privacy, even though what CHASE and XXXX did to me at that time was totally illegal. 

I hired attorney XXXX XXXX XXXX to send CHASE Bank an attorney letter and demanded the amount. After an investigation by CHASE Bank internally, CHASE Bank admitted that dishonoring the cashiers checks was a serious violation of the legal mandate under Article 3 and Article 4 of the Uniform Commercial Code of the State of New Jersey ( " XXXX '' ). CHASE bank removed the stop payment on the two checks and stated that the checks were legit, and the fund was good, CHASE bank eventually returned me my money in XX/XX/XXXX. The case was closed then. Based on what happened, my lawyer and I could not exclude the possibility of a collusion between CHASE employees and XXXX XXXX inside and outside. 

However, 6 months later, on XX/XX/XXXX, there were two transactions transferred to a linked CHASE account, ( I dont have any linked CHASE account ), totaling {$110000.00}, I made the connections with the two cashiers checks I deposited last year. I immediately contacted CHASE Bank, and I was told that the money was withdrew by CHASE Bank Claim team as CHASE Bank is doing an investigation on XXXX account. CHASE Bank stated that, there was a claim on XXXX account regarding a cashiers check scam, and his account is fraudulent. It will take 45- 60 days for an investigation by CHASE Bank internally. I might need to be responsible, and the money will stay removed from my account. CHASE Bank stated that its my responsibility to verify XXXX account and make sure his fund was not fraudulent when I deposited the checks. I believe what CHASE Bank is doing is totally illegal and unfair to me. It is the banks responsibility to verify the funds of its own customers, CHASE Bank has not done its due diligence to verify its clients account and funds in the first place, which led me as a victim of a cashier 's check scam as a consequence. As an individual, it is impossible that I can verify a CHASE clients fund due to the protection of its client 's privacy. Also, by given the background of my story, back in XXXX last year, when CHASE Bank infringed my right by dishonoring the cashiers checks, I couldnt even file a complaint against its client due to CHASE Bank client privacy policy. Now CHASE Bank took away my money and blaming me on not verifying its client funds, CHASE Bank is being very unreasonable and abusing me as a venerable individual. 

I was the victim in a cashiers check scam due to a CHASE Banks violation of the law. What had happened to me last year was very unfortunate, but I had retrieved my money and recovered my loss through legal means last XXXX. And CHASE Bank just took my hard-earned money away from me the second time. Due to the serious violations by CHASE Bank, it has caused me huge expenses on hiring attorney, and I have put in so much time and energy into this. The whole incident has caused me great XXXX  and XXXX since last year. I have been unemployed since the pandemic, as I was in the tourism industry and the pandemic has affected my life tremendously. The money is my familys life saving and it is very important to my family to be able to survive during this critical moment. My family doesn't know about this, and Im under tremendous pressure right now. My mom is old now and if she knows what happened, she will have a XXXX XXXX. 

CHASE Bank is holding my money illegally, and I demand my money back immediately, because that money is our life saving and my whole family depends on that money for a living. 

Please kindly look into this matter and guide me through the best possible solution to this problem. Please advise me how to recover my hard-earned savings. My CHASE Bank claim team representative contact : XXXX XXXX ; Phone XXXX x XXXX. CHASE case Claim Number is XXXX. 

My attorney contact : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, Suite XXXXXXXX XXXX XXXX, NY XXXX ; Telephone XXXX ; XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NJ XXXX ; Telephone XXXX

Company response to consumer: Closed with explanation