Consumer complaint received 2024-01-22
Company: CITIBANK, N.A.
State: TN
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
On XX/XX/2024, I received notification that my Citi XXXX, Citi XXXX, and other Citibank credit cards that I had for XXXX years credit limit was decreased due to an XXXX report. In reviewing my XXXX report, these three credit cards were the only ones with higher spending limits that overpaid every month for the last three years. I have been a loyal customer and have never been late on any payments in 3 years. With Citibank lowering my credit limit, my debt ratio went from 29 % to 41 % lower my credit score by XXXX points. This is unacceptable and as XXXX XXXX and speaking to other XXXX would have recently dealing with the same issues we feel targeted and suspect credit discrimination. Per credit protection law, During the application process or when making a credit decision, a creditor must not give you different terms or conditions, like a higher interest rate or higher fees ( based on any of these factors ) must not discourage you from applying or reject your application for a loan ( based on these specific factors : your race, color, religion, national origin, sex, marital status, age and whether your income comes from public assistance or whether youve acted on your rights under the federal credit laws ) must not consider the racial composition of the neighborhood where you want to buy, refinance, or improve a house with money youre borrowing must not consider your religion must not consider your race or sex, including sexual orientation and gender identity But a creditor may ask you to voluntarily disclose this information because it helps federal agencies enforce anti-discrimination laws. must not consider your national origin But a creditor may consider your immigration status and whether you have the right to stay in the country long enough to repay the debt. must not consider your age unless Youre too young to sign contracts, which generally means under XXXX. Youre at least XXXX, and the creditor will favor you because of your age. Your age is used to determine the meaning of other factors important to creditworthiness. For example, a creditor could use your age to determine if your income might drop because youre about to retire. Your age is used in a valid credit scoring system that favors applicants XXXX and older. A credit scoring system assigns points to answers you give on credit applications. For example, your length of employment might be scored differently depending on your age. must not consider whether you have a telephone account in your name But a creditor can consider whether you have a phone at your residence. may not ask about your marital status if youre applying for a separate, unsecured account, and you dont live in a community property state But if the application is for something other than a separate unsecured account, a creditor can ask about marital status using the terms married, unmarried, or separated ( not widowed or divorced ). may not ask for information about your spouse, unless Your spouse is applying for credit with you. Your spouse will be allowed to use the account. Youre relying on your spouses income or on alimony or child support income from a former spouse. You live in a community property state. may not ask about your plans for having or raising children may not ask if you get alimony, child support, or separate maintenance payments Unless they tell you first that you dont have to provide this information if you arent relying on these payments to get credit. But a creditor may ask if you have to pay alimony, child support, or separate maintenance payments. When evaluating your income, a creditor may not refuse to consider reliable public assistance income the same way as other income may not discount income because of your sex or marital status. For example A creditor can not count a mans salary at 100 percent and a womans at 75 percent. A creditor can not assume a younger woman will stop working to raise children. may not discount or refuse to consider some income because it comes from part-time employment, Social Security , pensions, or annuities may not refuse to consider reliable alimony, child support, or separate maintenance payments But a creditor may ask you for proof that you get this income consistently.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief