Consumer complaint received 2020-01-06
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
I work for a company called XXXX XXXX. Being that I am the XXXX XXXX for this company I am asked to be on multiple accounts, like at least XXXX business accounts. The XXXX  that I am over are all democratically ran, therefore I am XXXX XXXX on all these accounts. So that way when a XXXX " votes '' in new check signers they have to go through me to be added, this is to prevent any issues as far as fraud, theft, etc. because I am able to monitor them online. I am able to view ALL of the accounts I am on and when I add signers to an account they are only able to view the balance, make withdraws, order new checks, etc. and that has to be in a branch and not online for the most part. Well, recently I had a XXXX  called XXXX XXXX  XXXX XXXX ( same as the bank account name ) had some issues with people using drugs and alcohol in the XXXX. These XXXX  are for individuals recovering from substance use disorder. So, we have a lot of turn over. So, when the XXXX  services group found out about these allegations towards this XXXX   they went over there to check it out. There was a resident drinking while XXXX  there. So he was asked to leave. They started looking into their financials ( I even made a guest account so they were able to view the account online more thoroughly ), they saw on the account where there has been a transfer to a savings account for the last year. So, they called me and asked me to see how much was in the savings account and I told them I don't believe they have one, but I still logged in to check it out. I did not see a savings, if there is one, I wasn't on it. So, they started going through the filing cabinet at this property and found documents where it says I am on the account and I swore I wasn't. So, I told them to make copies and bring them to me at the next monthly meeting. This happened around the XXXX of XXXX of XXXX. The meeting we had was on the XXXX of XX/XX/XXXX on Friday. So, I looked through the papers that night at the meeting and found that somehow a savings was made by the two  XXXX  ( that btw, have relapsed and are gone now ), and the banker XXXX XXXX opened this account WITHOUT me being there, and also handed these two guys paperwork with MY ENTIRE SOCIAL SECURITY NUMBER ON IT, and MY ADDRESS, and MY DRIVERS LICENSE NUMBER. So, this documentation has been in their hands since XX/XX/XXXX, when the account was opened. Also, I was able to get a print out of the statements for the savings today and there have been several withdraws out of this account at the bank because these residents were stealing it, well, embezzling it. I go to the bank today to address this matter, and XXXX no longer works there and also, basically, I was told that this happens and they will push this complaint up the chain and that, that was all they could do. I AM VERY UPSET THAT MY PERSONAL IDENTIFYING INFORMATION WAS JUST HANDED OVER LIKE I'M A NOBODY. I have talked with my lawyer and I am filing this complaint due to their advice and counsel. I have documentation supporting ALL of this, but I will not upload it because it has very personal information on it but I will be more than happy to bring it and let you all make copies of it. Or, if I'm able to speak to someone directly then I will be more comfortable in emailing it to you all. I honestly don't want to seem like I'm being overdramatic but this isn't the first time WELLS FARGO has made this information readily available to people. I was also told that Wells Fargo has nothing to do with the type of relationship I have with the signers and that they assume I trust them when I add them so they don't really think it's horrible to hand this out to people. I WORK FOR A COMPANY THAT MAKES ME BE ON THESE ACCOUNTS IF I HAD A CHOICE I WOULD NOT BE ON THESE ACCOUNTS. So, I don't care if the person on the accounts is my best freaking friend, relationships end and fade and all sorts of things happen, so it makes no sense for the logic to be, " well we just assume you trust each other ''. I don't trust anyone with that type of information. Now, I have no idea who has that information because it's been in this XXXX  for a year. Also, I am very curious as to who else Wells Fargo has just handed this out to. I WAS NOT PRESENT THEREFORE MY INFORMATION SHOULD HAVE NEVER BEEN PRINTED OR SPOKE ABOUT EVER. This is a serious issue and a serious breach of my confidentiality that I thought I trusted Wells Fargo with. I am now officially done with Wells Fargo and feel that SOMETHING needs to be done about this, I will not stop till I get answers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief