Consumer complaint received 2018-02-18
Company: Ocwen Financial Corporation
State: OH
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
For many years Ive suspected that my loan balance has been misrepresented by Ocwen Loan Servicing ( OLS ) based on payments that Ive made for the life of the loan. I admit that I have run into financial difficulties for more than a 1 years, and was unable to pay my mortgage due to an unexpected separation between myself and my wife. 
Once things began to finally stabilize financially for me and I was able to secure a solid employment and regular earnings. I began to review old OLS, accounting records for my loan. It was at that point that I realized that my account summary carried vary flagrant discrepancies within the charges themselves. They illustrated duplicate charges in some cases within the same day, for the same service and appear to be compounded in comparison to whats perceived as normal industry standards associated with foreclosure. 
Even at first glance the account summary identifies significant over charging and overall egregious fees and costs associated with foreclosure expenses which are passed on to me and my family to pay. The account is riddled with unwarranted inspection fees and property valuation expense as well as countless foreclosure junk fees. 
It is a known fact, as illustrated in the most recent Class action lawsuit filed by the Consumer financial protection Bureau ( CFPB ) in XX/XX/XXXX that OLS has made thousands of accounting errors on thousands of consumer accounts for many years. On XX/XX/XXXX my loan was loaded into the systems of OLS and Im certain that accounting errors were made on my account. 
OLS, loaded inaccurate and incomplete information into XXXX ( XXXX ) and serviced loans using this information. OLS, relies on an inferior accounting system known as XXXX, this accounting system is dependent upon ensuring the loan data it is using to service loans is complete and accurate, OLS, seeks to complete this loan verification process within 60 days of boarding the loan onto XXXX. Since XX/XX/XXXX, however OLS, has not completed this process within 60 days. Instead, it has relied on unverified loan information for months and often for more than a year to service hundreds of thousands of loans. Due to this backlog, OLS also delayed verifying the 1.7 million XXXX XXXX loans it previously acquired in XX/XX/XXXX, and which it moved from XXXX XXXX servicing platform and boarded onto XXXX, on a rolling basis beginning in early XX/XX/XXXX. OLS, did not even begin the verification process for the XXXX XXXX loans until XX/XX/XXXX ; at that time, OLS, was servicing more than 1. Million unverified loans. Violations to Real Estate Settlement Procedures Act ( RESPA ) As of XX/XX/XXXX, in addition to boarding loans with inaccurate loan information, OLS also boarded loans that contained payment history data that it had reason to believe was inaccurate or incomplete. OLS, for example, boarded incomplete or incorrect payment histories onto XX/XX/XXXX, such as payment histories that include misapplied payments and transactions that occurred before the loan was even originated. 
I have requested on multiple occasions for OLS, to accurately explain the inconsistences in my loan fees and payment application history for the life of the loan, to no avail, which are violations of the Fair Debt Collection Practices Act ( FDCPA ) OLS, is now attempting to foreclose on my home without explaining any accounting request that have been requested on my behalf over the years leading up to the foreclosure actions. 
OLS, is also refusing to review my loan for modification assistance although I have the means financially to afford my mortgage. 

In XX/XX/XXXX, I was offered a predatory loan modification which also contained a large balloon payment in the amount of {$120000.00}, I struggled with these payments because they were not affordable, and I accepted that loan modification out of desperation to keep my home and avoid displacement of my family. I had no idea that I was able to dispute the offer, when in fact I had 30 days from the approval date to dispute the terms. Tis was never explained by my single point of contact ( SPOC ) at the time. 
Exhibit A XX/XX/XXXX, letter from XXXX XXXX XXXX XXXX XXXX, foreclosure attorney OLS, is also XX/XX/XXXX, my loan was referred to XXXX XXXX XXXX XXXX XXXX,  foreclosure attorney during the time that I was allegedly being reviewed for a loan modification, which is dual tracking violations to Federal Law effective XX/XX/XXXX. It is written that from the date of the active review all sale activity be placed on hold until the conclusion of the review. 
On XX/XX/XXXX, allegedly OLS mailed me letter of denial that I never received, which subsequently 10 days afterwards a loan modification was granted, unbeknownst to me. I was informed by my XXXX  that a package was lying behind bushes near an unused entrance to my home sometime in late XX/XX/XXXX. In fact, this package was not legible in even the smallest degree. I immediately contacted OLS, and advised them of the occurrence and discovery of the loan modification documents. OLS, recent the documents to me and by the time that I received the documents I was unable to have my attorney review them before OLS, deadline for the documents. Ultimately my loan modification offer was then cancelled. It is also a fact that the 20 year amortization schedule outlined within the XX/XX/XXXX, offer do not calculate correctly. The first page of the offer states principle and interest payments of {$800.00}, based on a rate of 4.725 % and an interest bearing amount of {$170000.00}. If calculated correctly, the payment would actually be {$1100.00}, which means the offer is invalid as it is written. 
OLS, has never maintained a transparent review process with relation to my amount payment application history nor have they remained in compliance with the integrity terms conditions and ongoing industry standard metrics enforced under the National Mortgage Settlement NMS, of XX/XX/XXXX CFPB vs. OLS. Furthermore, we compel OLS, to correct these acts of treachery and abuse prior to our filing a potential civil lawsuit surrounding these arguments set forth and within this complaint.

Company response to consumer: Closed with explanation