Consumer complaint received 2023-08-14
Company: CREDIT ACCEPTANCE CORPORATION
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
Motor Vehicle Purchase Date : XX/XX/XXXX Total DownPayment : {$5700.00} Make & Model : XXXXXXXX XXXX XXXX XXXX XXXX Odometer Reading at purchase : XXXX As a new credit user an authorized working immigrants, we went inquiring about a car to purchase for a reliable transportation to/from work. XXXX advised us that he is not able to disclose the price for the vehicle until after we submitted and signed a few documents which we did. The contract was never explained. They had us sign the document under the pretence that Credit Acceptance was not able to disclose the total cost until after we submitted such. We were advised that the car was ok and that we only needed to put gas in the car and air in the tire as the tire as the pressure was low. After we drove off the lot and on the journey we realized we were feeling this strange vibration and hearing this noise from the car whenever we accelerated so i immediately called XXXX and he advised me not to worry that it was just the tire causing the vibration. We were almost at work ( XXXX XXXX XXXX XXXX so we unable to turn back. Later that night when i was leaving work i realized that only one of my headlights had light but it was extremely faint so we had to be piloted home by another vehicle. I decided the following day to drive it again to work and have our mechanic take a look at it. I took off the bumper an immediately advised that he was not going to touch it and he thinks it 's best to have the manufacturers look at it so i parked the car at work and immediately booked an appointment with XXXX XXXX for XX/XX/XXXX. I again called XXXX 's to let him know that i will be dropping the car off at his office to look at the issue, This was done on XX/XX/XXXX and i also notified him about my upcoming XXXX appointment. XXXX had the car from XX/XX/XXXX until XX/XX/XXXX when he brought it to XXXX XXXX XXXX XXXX XXXX to fix. I ended up spending a total of {$3800.00} of MY MONEY to fix. When i finally got the car back XX/XX/XXXX it was even worst and i have documents to prove such. I immediately book another appointment with XXXX XXXX XXXX XXXX for XX/XX/XXXX and the to date the car is still there with a $ XXXX bill. Turns out the car was in an accident and the warranty they provided does not cover all the damages on the vehicle. In Florida, the maximum permissible interest rate is 18 % per annum. If a lender charges interest at a higher rate than 18 % computed on an annual basis, the lender is subject to civil penalties that include forfeiture of the interest, both already paid and remaining to be paid. I was charged a total of 23 % and {$44000.00} loan total.I have been out of work for almost 2 months as i was fired due to missing work in an attempt to fix the issue with XXXX. Who by the way was rude and keep hanging up on us or refusing to return or calls on several occasions. XXXX XXXX  monthly payments are still hitting my account from Credit Acceptance. I even tried calling them to provide an update on my current status and they advised me that they are not able to hold payments due to me being unemployed. Please help me!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation