Consumer complaint received 2022-05-23
Company: JPMORGAN CHASE & CO.
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Company : JP Morgan, Chase Date of transaction : XX/XX/2022 Amount of transaction : {$590.00} Merchant Name : XXXX XXXX  XXXX XXXX XXXX This XXXX a formal complaint with the CFPB ( Consumer Financial Protection Bureau XXXX against the Chase Disputes department regarding the charges above. Chase has first mishandled this charge by processing it as fraud, issuing me an entirely new credit card, and dismissing the charges. Approximately a month later, they reversed the charges and explained that no credit was due to be issued. I opened the dispute and the merchant responded by sending Chase a copy of a certificate containing many crucial errors. It appears that the dispute team did not even slightly review the content of the certificate, instead deemed it adequate simply because it exists. As a result, I re-opened the dispute by pointing out the errors and countered the evidence provided with documentation of my own. Yet again, Chase failed to review the contents of the proof I provided and refuses to issue me the credit. 

As of XX/XX/2022, the most recent update on the dispute is that no credit will be due to me for the following reasons : Services not being rendered as promised. 
Services were fully rendered, and no quality issues have been identified. 
No evidence of a billing error. 

In the document submission, I have directly disproved all of these points. The service was not rendered as promised because of quality issues that I clearly outlined. I paid for two pet travel certificates that must contain the correct information from an accredited veterinarian. The merchant is not only unqualified to provide this service, but also falsified the certificate in an untimely fashion -- one that I did not pay for nor agree to. I tried to contact the merchant numerous times to resolve this. 

QUALITY ISSUES : Wrong birth dates, breed colors, no weight of felines included, illegible manufacturer of feline vaccinations, and sent after flight take-off. 

DOCUMENTS INCLUDED : Travel Certificate Provided by Merchant : Displays the mistakes that prove the service was not delivered as promised. The errors have been highlighted and explained. 

Rabies and Birth Certificates of both felines : Display the correct, certified information that counter the certificate issued by the merchant. 

List of USDA accredited vets in XXXX, New York posted by XXXX : XXXX XXXX XXXX XXXX ( XXXX XXXX XXXXXXXX XXXX XXXX  ) is not listed anywhere on that document, even though she claims to be accredited. Those listed vets are the one doctors certified in issuing travel health certificates, meaning the one we issued was invalid for border passage. USDA called us shortly after receiving her incorrect, late and invalid certificate to inform us of this information. 

Additional Customer Reviews : Others have been scammed out of their money and services by this merchant. I am not the only person who has been wronged and put through very stressful situations when it comes to their beloved animals.

Company response to consumer: Closed with explanation