Consumer complaint received 2021-04-02
Company: SLM CORPORATION
State: ME
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I have 3 student loans with Sallie Mae and they are mishandling all of my information and payments. I can not afford the absurdly high payments they are requesting due to being unemployed and having an incredible amount of difficulty finding a job. On XXXX XXXX Sallie Mae and myself reached an agreement for a reduced payment plan for the amount of {$510.00} every month, which is a HUGE amount considering my income is XXXX. On the XXXX of XX/XX/XXXX, the XXXX of XX/XX/XXXX, and XX/XX/XXXX the amount of {$510.00} Was withdrawn from my personal checking account. I made the three qualifying payments for this payment reduction plan and they negated it. Sallie Mae and their inability to realize they entered a contract with me by withdrawing the agreed upon amount on 3 separate occasions, decided those payments didnt count for anything and Sallie Mae proceeded to put me in delinquency as well as my co-signer and caused both of us to have our credit negatively impacted. Sallie Mae claimed I was denied for the reduced payment plan on XX/XX/XXXX and said our agreement was void. I submitted a complaint to CFPB on XX/XX/XXXX and Sallie Mae responded admitting fault in the sense that they never communicated with me that we, my co-signer and I, were denied the reduced payment plan and still proceeded with withdrawals. I tried to talk to Sallie Maes Office of the Customer Advocate, but the employee would not let me record his voice so I had concrete evidence of an agreement. That went nowhere, but Sallie Mae decided to enroll me in a plan I DID NOT agree too on XX/XX/XXXX and completed a withdrawal of {$510.00} on XXXX XXXXthat was NOT authorized or agreed upon. So essentially, Sallie Mae stole {$510.00} from me. They are now attempting to withdraw XXXX on XX/XX/XXXX. This is way too high of a payment and I would not have agreed to this enormous amount. The agreement that granted Sallie Mae access to my checking account was for the amount {$510.00}, and they themselves said that agreement was void or negated on XX/XX/XXXX. They no longer had my permission to withdraw any money from that account, but proceeded to do so anyways and now come XXXX XXXX they are going to steal {$730.00} from me. If I didnt qualify for the payment reduction program, then Sallie Mae should have NEVER accessed my personal checking account and ESPECIALLY should not have made any further withdrawals after XX/XX/XXXX because I never gave written or oral consent for them to withdraw anything other than the agreed upon amount on XX/XX/XXXX. Sallie Mae as accessed my personal checking account illegally. I NEVER talked to Sallie Mae and agreed on their new version of the payment reduction plan and there is no agreement anywhere, in writing, electronically, orally, or otherwise. I know I owe student loans to Sallie Mae, but I am having a very hard time doing business with this shady lender. There is absolutely NO trust and this business relationship is irreparably damaged.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with non-monetary relief