Consumer complaint received 2021-06-25
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Wells Fargo intimidated me into refinancing my mortgage by threat of Foreclosure. I came home to find a " Foreclosure '' notice on my front door one day. I contacted WF right away and they told me that I had not made payments to them in 2 years. I was young and unfamiliar with my rights as a homeowner and they exploited that by threatening to take my home from me. 

My biggest question to them was where have all the payments that I made gone? They told me I didn't make payments. I have bank statements showing all of my payments. They told me they weren't applied to my account because they were for the wrong amount. Apparently for 2 years I was paying the wrong amount and instead of addressing it with me after the first " missed '' payment they waited 2 years and tried to force me into foreclosure. 

I have been fighting this for nearly 10 years with no cooperation from WF. They state that I went delinquent but they wont tell me when. They provided me with statements showing my payments with " unapplied '' written next to them, totally proving my case, but still claim that I never paid. The unapplied payments total about {$22000.00}. When they intimidated me into a new mortgage, they added that amount on top of my supposed mortgage balance. This means that I am now responsible for {$22000.00} more dollars and still have no credit for the {$22000.00} I already paid. I took out my mortgage for {$150000.00} in 2007, my current balance on my mortgage is {$170000.00} after 14 years of consistent payments. I need someone to explain that to me. 

I have tried hundreds of times to work this out with WF but they won't listen to me. I filed with the XXXX  and WF still denies liability and will not speak with me professionally about this. Just today they screamed and yelled with me and told me " You can keep filing XXXX  claims, but you will never win. '' They said I had to do a new mortgage because I was delinquent, I asked him to tell me when that started and to look at the paperwork they sent me so we can go over it and he refused. He also told me that I waited all these years to do something so I am out of luck. I told him to check his customer service records because I called at least a dozen times a year for the past 10 years. Even if I didn't, I have every right to my money that they basically stole from me. He also said there was no chance I was getting anything back from them because I signed the refi so I don't have a leg to stand on. THIS is why they are shady. They tricked me into a refi under false pretense and now I have no rights????? That is soooo calculated. From what I have researched recently and all of the class actions suits out there against WF this is just par for the course with them. Multiple lawyers have reached out to me to get information about my claim with XXXX  but unfortunately my circumstances don't match any of the current class action suits, but I find it hard to believe that I am the only person they did this to.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation