Consumer complaint received 2023-11-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Dear Sir or Madam : This is regard the same claim I already submitted but now the amount has increased to {$20000.00} with a different card. Same claim. 

I am writing to dispute a fraudulent charge on my account in the amount of now {$20000.00}, I am a victim of identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R. 226.13. See also 12 C.F.R. 226.12 ( b ).

Please investigate this matter and correct the billing error as soon as possible. 

On XX/XX/XXXX a credit card was opened in my name and {$10000.00} was transferred to an organization called XXXX XXXX XXXX, which from what I have researched is now XXXX XXXX. 

" More than two years after closing the {$66.00} XXXX merger of equals between North Carolina-based XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, the combined bank will finally rebrand branches under its new name, XXXX '' Somehow that amount increased to {$20000.00} under a different credit card number according to the people ( and there have been many ) that I talked to at BOFA fraud XXXX. I have no idea what this different credit card is and no one seems to be able to clarify this. The people you are able to contact, don't research the claims and I have no way to directly speak to the actual individuals who do. They can not give me any details about how conclusions are reached, and can only reiterate what message has been sent to me on my claim dispute page. A one paragraph response, with no contact number or explanation. I contacted the fraud department at XXXX XXXX ( XXXX ) and they confirmed that I have no account with them. I did have a car loan through them which was opened via XXXX XXXX XXXX XXXX in NJ in XXXX of XXXX, but I refinanced that loan with XXXX XXXX XXXX ( XXXX ) for a lower rate in XX/XX/XXXX. The account with XXXX was paid off by XXXX XXXX as of XXXX XXXX and closed. I have had no account with XXXX XXXX since XX/XX/XXXX. The fraudulent credit card transfer of funds to XXXX XXXX  XXXX occurred in XX/XX/XXXX. In XX/XX/XXXX the exact same thing occurred with XXXX, which I have no accounts with. A credit card was opened in my name and {$10000.00} transferred to some account. In that instance XXXX actually called me and confirmed that I did not do this. I have the number of the case if that would help. The case was swiftly closed. BOFA ( Bank of America ) not only transferred {$10000.00} to a bank I have no account at, but also never contacted me before doing so. When I saw this on my statement I immediately reported it to the BOFA fraud line ( there is no other way to contact them ). They apparently researched it and after a month or so, a message was sent to inform me that I was responsible for the funds because I transferred to my own account ( at a bank I have no account with ) to cover an overdraft through " Balance Connect '' ( a service to cover overdrafts at BOFA not other banks ). This makes absolutely no sense whatsoever. What overdraft, I have no unpaid or overdraft accounts. Where is this account?! This was a short message with no other explanation and no one to contact. I have since frozen all my credit with the 3 credit bureaus, reported it to Consumer Finance.Gov and am filing a police report. I am very responsible with money, all my debts, which consist of my mortgage, my car loan and my daughter 's student loan are always paid on time and I have never missed a payment. I have excellent credit. I have more than one credit card with a {$10000.00} dollars credit limit ( I have a XXXX card with a {$14000.00} credit limit ) as well as my 3 BOFA cards. Why would I open another one if I wanted to transfer money on a credit card? Which, by the way, I would never do. That would be ridiculously irresponsible. I have 4 credit cards. I don't need another. I have them to build credit, which this fiasco could destroy. I never carry a balance on any of my credit cards. I pay them before they are due. Please have someone who actually has investigated this case contact me directly. This is {$20000.00}, that's a great deal of money. I think I should be able to talk directly to the person who has decided this is not fraud and give me a thorough explanation as to how they reached their conclusions. An anonymous one paragraph message is utterly unacceptable when dealing with this amount of money. It seems to me this was not thoroughly investigated because the whole ordeal makes absolutely no sense whatsoever. This is a nightmare. 
Of Note : when I worked for XXXX University XXXX XXXX XXXX there was a security breach of information, perhaps that is how my SS # and other info got in the hands of these fraudsters. Who knows. 

Regards, XXXX XXXX, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief