Consumer complaint received 2023-10-26
Company: SYNCHRONY FINANCIAL
State: SC
Product: Credit card
Sub-product: Store credit card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I received this letter form Synchrony Bank regards my account; informing me that my account has been closed on XXXX, XXXX, XXXX. My account has been in good standing and no late payments. 

Synchrony Bank XXXX XXXX XXXX XXXX, PA XXXX Please see reverse side for important information Account is owned by Synchrony Bank XX/XX/XXXX    Regarding your XXXX XXXX/SYNCHRONY HOME account ending in Dear After a review of your account, Synchrony Bank has decided to close your account. 
Our decision was based in part on a scoring system that was used to predict your creditworthiness. 
The reason ( s ) for our decision are listed below. 
Too Many Revolving Accounts With High Balance Compared To Credit Limit Balances On Bankcards Are Too High Compared With Credit Limits Too Few Accounts Paid As Agreed Too Many Bankcards With High Balance Compared To Credit Limit Some information used to make this decision was obtained from the consumer reporting agency listed below. 
This consumer reporting agency did not make this credit decision and is unable to provide you with the specific reason ( s ) for our action. If you believe there may be information on your credit bureau that is not correct, we suggest you contact the consumer reporting agency below to verify the information. 
Information about your External Credit Score used in this evaluation for credit In addition, we also obtained an external credit score from the consumer reporting agency listed below and used it in part in making our credit decision. Your credit score is a number that reflects the information in your credit report. Your credit score can change, depending on how the information in your credit report changes. 
The credit score below was developed using standard industry methods and was used in evaluating the action taken on your account. The credit score may differ from the score you may obtain from a consumer reporting agency Your credit score : XXXX Date : XX/XX/XXXX  Scores range from a low of XXXX to a high of XXXX. 
Key factors that adversely affected your credit score : Too Many Revolving Accounts With High Balance Compared To Credit Limit Balances On Bankcards Are Too High Compared With Credit Limits Too Few Accounts Paid As Agreed Too Many Bankcards With High Balance Compared To Credit Limit While the date of the credit score may not be recent, your score has likely not changed significantly since this date. We receive updated scores on a periodic basis, and when significant changes occur. If you believe there may be information on your credit bureau that is not correct, we suggest you contact the consumer reporting agency below to verify the information. 
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX If there is a balance on your account, it remains due, according to the terms and conditions of the account. 
If you have any questions, please call the phone number listed below. 
Sincerely, Synchrony Bank XXXX I had just finished paying off my Auto Loan in XXXX, my credit score has gone up XXXX points since then. Thank for your assistance in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation