Consumer complaint received 2023-01-01
Company: FIFTH THIRD FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
XX/XX/XXXX Consumer complaint against Fifth Third Bank in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Consumer Financial Protection Bureau : The reason for filing this complaint against Fifth Third Bankand XXXX XXXX XXXX is that the bank incorrectly debited a total of {$2400.00} from my account. The bank opened an investigation and ( wrongly ) concluded that the transactions were legitimate. These are the facts : On XX/XX/XXXX I contacted Fifth third Bank customer service because I realized that a total of {$2400.00} were wrongly debited from my account. I referred to my statement and found that : XX/XX/XXXX, XXXX {$400.00} dollar cash withdrawals ( totalling {$800.00} ) were posted to my account. In fact, I only withdrew {$400.00} from the ATM. 
XX/XX/XXXX, I asked a banker about increasing my daily cash limit. He told me I could simply insert my card twice. 
XX/XX/XXXX, I withdrew {$800.00} from the ATM ( by making XXXX {$400.00} withdrawals ). However according to the statement, {$1200.00} were debited from my account XX/XX/XXXX, I withdrew {$800.00} from the ATM ( by making XXXX {$400.00} withdrawals ). However, according to the statement, {$1600.00} was debited from my account XX/XX/XXXX, I did not make any withdrawals however, according to the statement, {$800.00} was debited from my account. ( Please see attachment # XXXX ). 

XX/XX/XXXX and XX/XX/XXXX the bankers contacted the dispute group because a total of {$2000.00} was incorrectly debited from my account. 
XX/XX/XXXX, the bank closed my account ( # XXXX ) and categorized it as high risk. Additionally I was banned from reopening an account for XXXX years. 
XX/XX/XXXX, I spoke with the branch XXXX. He stated that nothing more could be done. 
XX/XX/XXXX the bank claimed that the XXXX XX/XX/XXXX transactions were valid and requested that I return a {$400.00} temporary credit they had given me. 
XX/XX/XXXX I requested to XXXX XXXX XXXX via certified mail, a copy of the evidence that led the bank to determine that all the transactions were legitimate and that I was not entitled to any restitution. 
XX/XX/XXXX I sent a check to XXXX XXXX XXXX XXXX XXXX XXXX, Ohio for {$180.00} ( of {$400.00} ). 
XX/XX/XXXX I sent a second check for {$210.00} ( totaling {$390.00} of the {$400.00} ). Additionally I requested a {$0.00} balance letter. They responded by saying that {$1.00} was missing. 
XX/XX/XXXX, I deposited the remaining {$1.00} to Fifth Third branch in XXXX, XXXX 
XX/XX/XXXX finally I received {$0.00} balance letter ( attachment # XXXX ) from XXXX XXXX XXXX of the collection agency and emailed it the same day to XXXX ( see attachment # XXXX ) At this point, I believed the issue was resolved. 

On XX/XX/XXXX I found a letter in my mailbox from Fifth Third bank ( they dated XX/XX/XXXX ), it stated that the collection agency ( that they hired ) had not confirmed my {$400.00} total payment to them. Fifth Third bank refused to acknowledge that I returned their {$400.00} temporary credit last XX/XX/XXXX. Finally, in the event that I have been reported to a XXXX I would ask that my status as delinquent be rescinded promptly. 

XXXX XXXX XXXX GA XXXX XXXX

Company response to consumer: Closed with explanation