Consumer complaint received 2023-06-23
Company: Mr. Cooper Group Inc.
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
I contacted the legal team representing MR.COOPER and their legal team has even remained silent when I asked if they could prove the validity of the alleged loan from XXXX XXXX so I think it's safe to assume it is indeed void ab initio. I really wanted to avoid this cause it will be a pain, but as per DTPA regulations sec. 17.46 DECEPTIVE TRADE PRACTICES ( b ) ( 3 ) causing confusion or misunderstanding as to the source, sponsorship, approval, or certification of goods or services ; ( 4 ) Causing confusion or misunderstanding as to affiliation, connection, or association with, or certification by, another ; ( 12 ) representing that an agreement confers or involves rights, remedies or obligations which it does not have or involve, or which are prohibited by law ; ( 24 ) failing to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed ; XXXXXXXX XXXX  as well as MR. COOPER have attempted and alleged that I am the cesta que trust XXXX XXXX XXXX. I am the administrator and beneficiary of this trust I am not the trust itself and I am not a name. I will also provide multiple copies of the statements in which the last time I sent a complaint they provided a photo saying this coupon we've sent you here 's a photo. That was the first time I've ever seen it so they lied in their response and I have downloaded statement after statement on their website not one is accurate to their response. I also have many paper statements with the same result. I have requested more that 10 times between MR COOPER and their legal team to verify that I was loaned anything of value. If they could show a paper trail that would verify with 100 % certainty that I was loaned anything at all. They have not produced this or can not. This was a part of my complaint last time as well and even then the only thing they sent was a copy of the contract which is in no way a paper trail or proof that I was loaned anything of value. They have continued to harass me by attempting to illegally sell my property which they have no claimed rights to as they can not verify the validity of the debt. I am currently seeking to sue them as companies such as yours clearly don't do anything about the deceptive business practices that these companies operate in. If you want the cusip number that verifies that XXXX XXXX XXXX is a trust I can provide that. I'd rather not sure the XXXX out of them but I definitely will. They gave out my personal private phone number for zounds of unwanted solicitations. I thought I have made it incredibly obvious that I only desire to talk through writing, but somehow I never get any mail or anything from. In fact I was getting paper statements before my last complaint and haven't gotten a single paper statement since then. Fishy. Regardless of whether you do your job or not with the necessary action that should be taken with MR COOPER " the face of home loans '' ( like it says on the front of their mail ) I will take action against them, their harassment, their desire to continue with the fraud they are committed and for violating my rights as I don't have any signed agreement anywhere that MR COOPER can produce, they have no claimed rights to the property they are attempting to steal from me. I paid for the house with my cesta que trust by signing on behalf of my trust. This is all fact I have copies of all their running around avoiding giving any evidence that would prove they have any rights to the property in question. At this point they are literally stealing my property and trying to sell it to someone else cause I caught them and they hate it.i Can not wait to go to court because I have 100 % confidence in my facts. Below I attached the three most recent statements none of which as you can see for yourself include the documentation that was complained about the last time is not included as they claimed. They once again have been deceitful and to you and did you do anything to look into any of it. Nah clearly not so I'll be making this known to the judge if I take them to court under DTPA voilations. I'm really confused on how the consumer protection company just sends my complaint to the company I'm complaining about and takes no action for justice to be had, how exactly is that protecting anything? For me this is more evidence against them when they respond so I guess there's that. 

All rights reserved The living man XXXX

Company response to consumer: Closed with explanation