Consumer complaint received 2017-04-01
Company: HW Holding, Inc
State: NE
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
When the one year term leasing contract terminated on XX/XX/XXXX, wee moved out the Apartment at XXXX, XXXX, XXXX, XXXX, owned by XXXX. The manager XXXX seemed very unhappy for our moving. We moved out due to that our kids need to go the XXXX area, which is a different area from the apartment. Another reason is that the repairs took really long time, which is not good. 

Beforewe moved out, I informed the landlord in writing, more than the time as required by the contract. So there is no issue on this. 
When I moved out, I cleaned out the whole apartment, and informed the manager XXXX. Due to that I have to work and is extremely busy at the ending and beginning of each month, based on the nature of my work, I asked XXXX whether I can drop the key into her office, and she can take a look at apartment I cleaned on her own. But I did tell her that, if she thinks I did not clean anything clean enough, please let me know, and she must get my signature for those disputes if any. I did not receive anything saying I did not clean the apartment good enough. So I expect to get my full deposit of {$200.00} back soon. 

I cleaned the apartment well enough, because I wanted to get my deposit back of $ XXXX.We lived in over 20 apartments inmore than one decade, in the USA and XXXX, and never had any deduction by any landlords from our deposits. This is means I always cleans the apartments very well, usually above the expectations of the landlords. I have never welshed any debts, that I should pay, and that is why my credit scores are so excellent, except for this extremely unfair issue done by XXXX. 

XXXX lied to me saying it was okay to leave the door key to her, and I do not need to sign on anything, the apartment is clean enough and asked for my new address so that she can mail my deposit back to me. 

I told her my new address, and found that she claimed I own her ( or the apartment company ) {$580.00}. So she kept my deposit of {$200.00}, and asked me for another {$380.00}. 

In her damage list, there are something that is normal wears and tears such as the blinds. Also something that I have requested a fix shortly before I moved out. It is the apartment company that did not come on time to fix those damages. Plus there are something that were not fixed at all when we moved in, such as some marks on the carpet left from the previous tenants and the broken desk surface in the washroom, which we are generous about when we moved in and also due to we moved in in a hurry with little kids ( just a couple of months old when we drove from XXXX to XXXX due to job change around the end of XX/XX/XXXX ) and elder person ( my mother-in-law ) who does not speak English. 

While we lived there, whenever we go to XXXX office, she was aloof, and whenever we had parcels mailed to her office, she always forgot ( she said she forgot, but we doubt that ) to let us know on that. So all those makes us feel that is discriminating against us, and gave our family hard time on purpose. 

I let my lawyer wrote a letter to XXXX, exclusively about this issue, but she did not respond. I think she did that on purpose. 

All those above facts made us very uncomfortable and feel very much unfairly treated. We need justice! 


Thanks, Yours truly, XXXX

Company response to consumer: Closed with non-monetary relief