Consumer complaint received 2017-12-27
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
NEW EVIDENCE ~ A NOTE FOR NATIONSTAR / MR COOPER / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX ... AFTER 2 YEARS OF SEARCHING ... THE PERSON THAT WROTE THIS FRAUDULENT LOAN IS WILLING TO TESTIFY ON MY BEHALF ... AGAINST YOU : ) ~ ***If you violate RESPA, you can be on the hook not only for potentially millions of dollars in damages and attorneys ' fees, but you also may face criminal penalties. XXXX REMINDER ... YOU HAVE ALREADY VIOLATED RESPA OVER AND OVER AGAIN ... LIST ATTACHED ~ MR COOPER HAS ONCE AGAIN PROVIDED A FRAUDULENT HUD STATEMENT ... MR COOPER HAS ALSO CONFIRMED IN WRITING THAT THEY STOLE 2 HOUSE PAYMENTS FROM ME IN THE PAST 90 DAYS, HELD THEM IN AN INTEREST BEARING ACCOUNT, AND ONLY REFUNDED THE MONEY AFTER 2 SEPARATE CFPB COMPLAINTS ... WE HAVE HAD OVER 60 NEW CFPB COMPLAINTS IN JUST THE PAST 2 WEEKS ... THEY HAVE A CRIMINAL SYSTEM THAT WILL SURPASS THE 18,000 COMPLAINT MARK, AND NONE OF THEM HAVE BEEN ANSWERED WITH COURTESY, COMPASSION OR COMPLIANCE ... WE HAVE CONFIRMED LOAN ORIGINATION FRAUD ... WE HAVE CONFIRMED EMBEZZLEMENT ... WE HAVE CONFIMRED MAIL, WIRE AND COMPUTER FRAUD ... WE HAVE CONFIRMED XXXX XXXX APPROVED ENDORSED AND COACHED THE XXXX TEAM ... MR COOPER CAN NOT PRODUCE THE REQUIRED LOAN DOCUMENTATION ... WE HAVE ALREADY CONFIRMED WITH OUR WITNESS THAT THEY DO NOT EXIST ... AND THEY HAVE CONFIRMED THE LOAN IS FRAUDULENT AND NEEDS TO BE CANCELLED UNDER THE RESPA. IN THE MEANTIME, WE ARE ONCE AGAIN ASKING FOR THE RECORDINGS, NOT A TRANSCRIPT, OF MY LAST 2 PAYMENTS WHICH WERE STOLEN ... AND WE WILL PROSECUTE THIS THEFT .... IN ADDITION, WE HAVE NOTICED THAT OUR PRINCIPAL IS BEING STOLEN CONSISTENTLY AND THE LOAN IS NOT GOING DOWN ... THIS IS IN ADDITION TO THE CONFIRMED PAYMENTS THAT WERE STOLEN AND USED FOR 60 DAYS WITHOUT MY KNOWLEDGE ... THIS IS COMMON ... THESE XXXX DO NOT FOLLOW THE LAW AND THEY THINK EVERYONE 'S MONEY IS THEIR 'S TO USE AND MISUSE. I HAVE SEEN ORGANIZED CRIME, XXXX XXXX, THE XXXX, DRUG LORDS AND CORRUPT BUSINESSES AND NOTHING PREPARED ME FOR THESE XXXX. *** OTHER VICTIMS THIS MONTH ~ # 1 ... STOLEN PRICIPAL ~ " Paying my mortgage on line, it stated my  mortgage will go up almost { {$200.00} } more per month beginning XXXX, due to a shortage with my escrow. However, when I called customer service to get an explanation on how my account is negative ( when I have not missed a payment ), along with me reviewing the payment history on my account, it shows there are SEVERAL large payments that were not posted to my mortgage and went to " unapplied funds '' and a " lender paid expense ''~ VICTIM # 2 ~ " I have a 30-yr fixed mortgage with Mr. Cooper ( formerly Nationstar ). On XXXX, Mr. Cooper deducted my monthly mortgage payment, as my account was set to auto draft. However, the amount taken was almost { {$900.00} } more than shouldve been taken out. I logged on to XXXX and found the source of the problem the escrow analysis was completely wrong '' ~ 17,819 CFPB COMPLAINTS AGAINST NATIONSTAR ... PLEASE ALSO NOTE THAT THEY DO NOT PROVIDE A WRITTEN RESPONSE SO THE PUBLIC CAN NOT READ THE RESPONSE ... THEY USE ATTACHMENTS WHICH HAVE CRIMINAL VIOLATIONS IN THEM THEY HOPE NO ONE SEES OR PURSUES ... COMPLAINCE IS NOT EVEN A THOUGHT HERE

Company response to consumer: Closed with explanation