Consumer complaint received 2023-07-31
Company: EQUIFAX, INC.
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am being refused my right to know the method of verification. This is the 3rd time i have requested this.I am concerned about the validity and accuracy of your recent investigation of the accounts that are reporting on my credit report. Over 30 days ago I requested an investigation because I felt the item ( s ) below were not being reported legally.

A couple of days ago I received a letter stating that your investigation was complete and the items listed above were Verified. 
XXXX sent me a letter that I have enclosed stating they we're arranging the removal of these fraudulent inaccurate accounts so how can an account be verified if the company sent in writing the opposite and contrary. That is a flaw in your investigation and i can't trust that you have completed a satisfactory thorough investigation. 
This letter is my formation request for you to explain to me how you conducted your investigation and for you to provide me your method of verification. 
Your response should to me should include the following at a minimum. 
1 Please explain to me what your representatives uncovered to lead them to believe that you are reporting this item as it legally should be reported?

2 What certified documents were reviewed to conclude your investigation?

3 Please provide a complete copy of all of the information that was transmitted to the data furnisher as part of the investigation.

4 What did it cost your company to obtain the documents needed to complete your investigation?

5 Please provide proof of your timely procurement of certified documents.

6 Did you speak directly to any agent of the company that was reporting the information to confirm the accuracy of what you are reporting?

a If yes to above : i Who did you speak to? 
ii On what date? 
iii How long was the conversation?

iv What was their position?

v What telephone number did you call?

vi What is the name of the employee of your company that spoke directly to the above party?

vii What is the position of the employee of your company that spoke directly to the above party?

viii How long has that employee been employed by your company?

ix What formal training was provided to this employee to investigate items of this kind?

x Was there any e-mail or written communication between members of your company and the above party? 
8 Provide copies of all correspondence ; supply copies of any and all conclusive documentation to prove that you have in fact conducted a reasonable investigation of the account in question.

9 Provide the date of the commencement of delinquency.

10 Provide the SPECIFIC date reporting that these items will cease.

11. A contract or agreement signed by me.

12. What exact method was taken to ensure this account wasn't opened by another individual who may have stole my identity through one of many data breaches ( including the Equifax data breach ) Enclosed with your response to the above questions I respectfully request a notarized affidavit confirming the information that is provided is true and correct as per my civil rights granted under several federal laws. This information should not come as a form letter response. 
My initial dispute was detailed and directly related to the account in question. A template response will not be an acceptable response. If you can not supply ALL of the above information in a timely manner as detailed in several laws, including but not limited to the Fair Credit Reporting Act, I must immediately demand the permanent removal of this item from my credit report. 
This erroneous entry is detrimental to my overall credit rating and has caused me severe financial and emotional distress. If you choose not to provide the above-requested deletion or requested/required documentation of your investigation, I will pursue the enforcement of my constitutional rights via federal court proceedings. As you are well aware this information will come out through my formal discovery process and necessary depositions. I have recently studied constitutional consumer protection laws along with civil/federal court procedures. I will represent myself pro-se and will formally request a jury trial. 
Here is a list of accounts that you claimed were verified. 

XXXX XXXX  Equifax Equifax Account # : XXXX Account Description : Individual Account Rating : CollectionOrChargeOff Account Status : Closed Account Type : Revolving Balance Owed : {$750.00} Closed Date : -- Credit Limit : XXXX Creditor Remarks : CHARGED OFF ACCOUNT Creditor Type : Banking Date Opened : XXXX Date Reported : XXXX Date of Last Activity : XXXX Dispute Status : XXXX High Balance : -- Last Payment : -- Last Verified : XXXX Past Due Amount : -- Payment Amount : -- Payment Frequency : -- Payment Status : CollectionOrChargeOff Term Length : -- XXXX XXXX Equifax Equifax Account XXXX XXXX XXXX Account Description : Individual Account Rating : CollectionOrChargeOff Account Status : Closed Account Type : Revolving Balance Owed : {$0.00} Closed Date : -- Credit Limit : XXXX Creditor Remarks : CHARGED OFF ACCOUNT Creditor Type : XXXX Date Opened : XXXX Date Reported : XXXX Date of Last Activity : XXXX Dispute Status : XXXX High Balance : {$730.00} Last Payment : -- Last Verified : XXXX Past Due Amount : -- Payment Amount : {$0.00} Payment Frequency : --

Company response to consumer: Closed with non-monetary relief