Consumer complaint received 2022-07-18
Company: Statebridge Company
State: OR
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
I have a XXXX mortgage that was originally taken out with XXXX XXXX XXXX. Through a series of events during the financial meltdown back in XXXX the terms with XXXX were changed. That letter and subsequent CFPB case were addressed back in XXXX due to XXXX trying to sell the loan with different terms and aprox. {$50000.00} in fees on a $ XXXX balance. XXXX which I believe is a subsidiary of XXXX XXXX somehow ended up with this through a name change or sale of the loan, I am not sure. Please refer to cases : XXXX & XXXX. 
Now Statebridge LLC is trying to foreclose on a debt I just recently found out about as I have not been called or sent any mail since the last CFPB case was closed. No statements, payment coupons, nothing. The only way I found this debt has resurfaced was when Statebridge sent it to the credit bureaus as a past due account, thus crushing my credit. This debt has sat on on credit report for over a year. Again, not contact from XXXX, XXXX, XXXX, or anyone that seems to be connected to this debt. I have not been given any chance to discuss this, possibly arrange terms, or resume any payment schedule. Just a foreclosure document I received today. 

I am not sure why Statebridge has taken this tact but if I don't know who to pay I am not sure how any payments would be sent. Not being given any opportunity seems pretty XXXX. Then lets get into the aprox. {$50000.00} in fees this account seems to have generated. Again, I was never contacted after the last CFPB case, I had no idea who owned the debt, if it was still viable, outstanding balance, etc. Having reviewed the prior CFPB case the balance seems to be close to {$30000.00} with the terms outlined in that case ( and letter from XXXX attached ) Is there a way that the CFPB can help me keep my home, encourage Statebridge to contact me or sent me contact information? I would hope that being able to address this prior to a court hearing/Foreclosure proceeding? I have not been given a chance to begin to address this with them in any way to date. 

The sale of this loan then " buy-back '', name changes, subsidiary 's involved, resale of the loan again and now this has really made it difficult for a consumer to know what is going on. With NO payment coupons, contact or billing statements since the closure of the last CFPB case I have never known who owned this or what was going on. 

Finally, this violates so many Federal lending laws I am not sure where to begin. XXXX is the biggest and I hope to avoid going down that path but the lack of communication from Statebridge and the legal papers I got today seems they are unwilling to communicate in any way. 

Stop the foreclosure and ask the company involved in this to communicate in good faith a reasonable payment schedule. I am XXXX XXXX willing to pay this off in short order, I just need to know who to contact, how to contact them and a reasonable person to talk to. Since I have not been contacted about this since XXXX this has been quite a surprise. Sending this to the credit bureaus without contact to me has done nothing to help and has crushed my credit without my knowledge. Had I been given any sort of chance to address this last year I would have. 

Please review the prior cases around this issue and quickly get back to me as this foreclosure is now less than a month away. 

Please review attached documents from the above closed cases. 
Please help.

Company response to consumer: Closed with explanation