Consumer complaint received 2022-04-04
Company: Resurgent Capital Services L.P.
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/XXXX I received a letter on XX/XX/XXXX from Resurgent Capital Services. There were XXXX pages : One dated XX/XX/XXXX was sent to an address in XXXX ( notice of assignment ) One dated XX/XX/XXXX I called Resurgent at XXXX ( XXXX ) XXXX around XXXX XXXX XXXX and tried to tell them that they had the wrong person. They asked for the last four digits of my SSN, and I did not provide that information. They told me to call XXXX to see if they could help. 
I called XXXX XXXX ( XXXX ) XXXX around XXXXXXXX XXXX XXXX and spoke to XXXX. I tried to explain that I had received letters and that they had the wrong person. He asked for an account number, I provided the last four digits for the account that I had. He could not pull up the account and suggested I email their corporate office for help at XXXX. I did not email them. Instead, I leveraged a legal benefit I have with my employer. I open a case to get legal help with financial matters. I was assigned : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX VA, XXXX ( XXXX ) XXXX XXXX Legal case information : Member ID : XXXX Case Number for Debt/Identity Theft Matters : XXXX I called the number ( XXXX ) XXXX around XXXX XXXX XXXX and left a voice mail. I received a call around XXXXXXXX XXXX XXXX from XXXX XXXX XXXX. I explained the situation, and he advised me to ignore the letter as it was not seeking to collect payment. He suggested if I receive another letter, to dispute the claim. 

XX/XX/XXXX I received a letter from XXXX XXXX XXXX XXXX XXXX stating I owed them {$580.00} from XX/XX/XXXX. They had some instructions on ways for me to resolve this. I sent them a certified letter ( XX/XX/XXXX ) and a copy of the letter they sent me in which I marked I did not own the debt. The letter I sent them was a suggestion from a claim I filed against them online with Consumer Financial Protection Bureau ( XXXX ). They received my letter on Monday, XX/XX/XXXX. I received an electronic delivery confirmation for this letter. 

XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX responded to my claim with XXXX ( claim # XXXX on XX/XX/XXXX and stated that Upon review, XXXX XXXX XXXX XXXX XXXX ( XXXX ) received XXXX XXXX account in our office on XX/XX/XXXX, for service. Our client reflects the Debt description as : XXXX XXXX with a balance of {$580.00}. Per our records, the account reflects an open date of XX/XX/XXXX. XXXX acknowledges that XXXX XXXX disputes the account and per his request, we have placed his telephone numbers onto our internal Do Not Call list to ensure that we cease communications regarding this matter. XXXX XXXX XXXX will no longer service this account. 


XX/XX/XXXX Today I received two letters from Resurgent Capital Services in the mail. One letter shows the debt assigned to XXXX XXXX from XXXX, Fl. The other letter seeks to collect payment from me. I ticked the box to dispute the box as this is not my debt. 
I am sending them a similar letter that I sent XXXX XXXX XXXX XXXX XXXX based on the template I found on the CFBP website via certified mail that I do not owe this debt and that they have never provided evidence that it is my debt. The letters they sent me that I received on XX/XX/XXXX were addressed to a person that has my same name but lived in XXXX, FL. I have never lived or owned property in Florida. I have also never used XXXX or purchased their products. These letters do not prove that I incurred this debt. They show that someone with a similar name may have used XXXX in the past. 

The other complaints I filed through the CFBP site on XX/XX/XXXX are : XXXX ( XXXX, which is still open ) XXXX ( XXXX XXXX XXXX XXXX - they closed the claim as they know I am not the person they are looking for ).

Company response to consumer: Closed with explanation