Consumer complaint received 2021-04-09
Company: FIFTH THIRD FINANCIAL CORPORATION
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Fifth Third has failed to honor its advertised MasterCard protections. Fifth Third has also reduced the credit limit on this completely paid off account with zero cause. 

Prior to XXXX XXXX XXXX committing fraud under the name of XXXX  XXXX  XXXX, Fifth Third reduced the credit limit on this account without cause or notice. This account has always been paid on time as all other accounts have been. This account also has {$0.00} balance other than this FRAUDULENT TRANSACTION. 

XXXX XXXX XXXX advertised a Heavy Duty Adjustable Dumbbell Set XXXX XXXX lbs. as noted on the XXXX purchase receipt delivered by Fifth Third Bank itself. However, no set was ever delivered. 

As noted in the top left of the attached page, the photograph of the set offered for sale shows a Set of Two Dumbbells, each weighing 52 lbs. Fifth Third Bank completely ignored evidence from its own so-called investigation. 

Fifth Third not only ignored the FACT that one dumbbell was delivered instead of the two that were advertised, Fifth Third also ignored the FACT that the of a set that was delivered not only does not weight 52 lbs., the weights are noted in kilograms instead of pounds. Worse yet, none of the adjustable weights even weighs in kilograms anywhere near the amounts listed on them. 

Far worse is the fact that the so-called Adjustable Weights DO NOT ADJUST. I can send video evidence that proves that these weights are stuck and can not be adjusted or even removed from the base. 

Aside from all of these FACTS that PROVE FRAUD, this order was canceled long before half of it was ever delivered. Fraud was suspected when XXXX XXXX  XXXX was E-mailed regarding shipping information and the company representative failed to provide any. IN FACT, the company representative failed to even provide a telephone number to contact anyone in the company. 

Despite the order being canceled, XXXX XXXX XXXX delivered half of a fraudulent product more than a full month after cancellation. XXXX XXXX XXXX also provided the name of Portable Steam Iron to Fifth Third Bank rather than XXXX XXXX XXXX. XXXX XXXX XXXX E-mail attachments PROVE that the order was canceled the moment that FRAUD was suspected and long before half of the fraudulent product was ever delivered. Please note the company has even failed to deliver the other half of the fraudulent product. 

When the half of the fraudulent product was received the company representative falsely claimed that the company was too new to know how to set up a return through a reliable shipper. Documentation is attached that proves the same. 

However, Fifth Third Bank has IGNORED ALL DOCUMENTATION OF FRAUD. While the Fifth Third Executive Office has claimed that it will look into the FRAUD, no word has been heard of the Fifth Third Executive Office even looking into the FRAUD.

Company response to consumer: Closed with explanation