Consumer complaint received 2023-09-23
Company: Paypal Holdings, Inc
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet

Complaint:
On XX/XX/2023 i purchased online using my personal paypal account to the seller ( PayPal Merchant XXXX ) i paid to the service i need through there online store here in XXXX then my debit card already deducted amounting XXXX XXXX XXXX. 
Then days passing by until XX/XX/2023 reach then i decided to open dispute on my paypal app on my mobile phone then i was successfully open dispute on the said transaction heres the details of my dispute Transaction details Case ID XXXX XXXX XXXX XXXXXXXX PHP Transaction ID XXXX Transaction amount XXXX PHP  Transaction date XXXX XX/XX/2023 Seller name XXXX then on XX/XX/XXXX, i decided to check the status of my cased on the paypal app on my phone, showing under review, then i scrolldown the pages then i saw a new action stating escalation i click that action then i put my reason why i choose that action then suddenly im shock because paypal intentionally closed my cased without any valid reason, why my cased automatically moved to CASED CLOSED while my cased remains unresolved? 
It seems and smells fishy on the action commited by paypal company!!! 

Why they need to do such disgusting action to intentionally closed my cased without my consent? It seems like they want to run for their obligation in each client like me!!! 

Then im trying to still report and resolved my problem to the said transaction inside paypal! 
On that time im forcing to change my issue to the said transaction because paypal company intentionally closed my cased and removed the true reason why i reported my transaction on XX/XX/2023 and open dispute to the said situation!! Meaning paypal removing my rights to file my claim to the incident was happened to me. Then i had no choice to file another issue to open dispute for me to still revived my claim to the said transaction!!! 

Case update Thanks for contacting us about your case. Based on the information we received we are changing the reason for filing this case.You submitted your claim because you were not charged correctly for this transaction. 

We will continue to investigate your case and we'll let you know if we need any further information. 

Transaction details Dispute Case ID XXXX XXXX XXXX XXXX PHP Dispute Amount XXXX PHP Transaction ID XXXX Transaction Date XXXX XX/XX/2023 Then after XXXX minutes of my successful changing reason to still able to get my claim paypal responds to me details below, An update on case XXXX We received a response from your merchant and have also reviewed all the details of your claim. Based on the merchants response and the information we have to date, we'll have to deny your claim. 

Case details Dispute Case ID XXXX Transaction amount XXXX PHP Dispute amount XXXX PHP Your transaction ID XXXX Transaction date XXXX XX/XX/2023 Then on that day im forced to take appeal on the said decision. 
Then today i got responds to paypal still denying my claim!!! 
Heres all the conversation Skip to case details Incorrect amount - Appeal I was charged the wrong amount for my purchase Case statusClosed The case was closed as this transaction is ineligible for PayPal Purchase Protection. 
Your responses XXXX XX/XX/2023 at XXXXXXXX XXXX XXXXXXXX You provided the following supporting info. 
Invoice coming to seller XXXX proof that i sent wrong amount. 
I hope that is enough to stand my claim. 

Dont deny my claim dont take advantage small individual people like me.

Anything elsed please let me know i will do my best to prove my claim is legit XXXX invoice XXXX XXXX XX/XX/2023 at XXXX PM XXXX You provided additional info. 
Really? My purchased is ineligible for PayPal Purchase Protection? 

Why i choose to use paypal for buying online? If you are saying i dont have purchased protection? 
XXXX XXXX XX/XX/2023 at XXXXXXXX XXXX XXXX You provided additional info. 
Why you forced and intentionally closed my open dispute on this payment? 

I cant understand your action!!! You taking advantages to individual like me!!!! 
Why you need to do such thing? 

And why you telling and stating to the cased history The case was closed as this transaction is ineligible for PayPal Purchase Protection?

Can you please answer me regarding on these?

Why you stealing my rights now? 
XXXX XX/XX/2023 at XXXX XXXX XXXX  You provided additional info. 
Can you please clear it up to me!!! Why you are stating The case was closed as this transaction is ineligible for PayPal Purchase Protection???

Why you can easily say all of these? 
This case force to close by your side!!! For you there not to fulfill your obligation to a costumers like me. 

After i paid that goods and services i really know and understand my protection!!!! 
XXXX XXXX XX/XX/2023 at XXXXXXXX XXXX  XXXX You provided additional info. 
Heres the screenshot coming from maruli on the day that i have paid to them. 

Why you stated on your decision this cased are closed because this purchase is uneligible of buyer protection? 

Are you kidding me? 
Do you think we dont know why we use and attracted to used paypal as a payment option because it safe and buyer have enough protection!! And now you are saying uneligible? 
Why you need to say like that to run for your obligation? 
Come on!!!! 
You are so wise!!!! 
Sender maruli proof of payment receivedXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  You provided additional info. 
Why you need to closed my open dispute in the first placed? 

I decided to escalate this issue to you there but you are taking advantage of my action to turning closed this cased!!!! Why? Why your so tricky and making force to do such an action? 
XXXX XX/XX/2023 at XXXXXXXX XXXX XXXXXXXX You provided additional info. 
Please dont denied my dispute on this!!!! 

Contact XXXX XXXX or email them. They are trying to scam me. Then now you are going to declined my claim? How could you paypal? 
XXXX XX/XX/2023 at XXXXXXXX XXXX XXXXXXXX You provided additional info. 
Are you joking to me? 

Show me the reply of the seller that you telling me that stores denying my claim? 

Send me the proof or i will escalate this to business bureau. 
XXXX XXXX XX/XX/2023 at XXXXXXXX XXXX XXXXXXXX You appealed the outcome of this case by providing the following additional info. 
Why you trying to run your obligation to me? 

I was filling and escalating this issue but you are intentionally denying my claim. 
XXXX XXXX XX/XX/2023 at XXXXXXXX XXXX XXXXXXXX You provided additional info. 
That is my proof. 
XXXX XXXX XX/XX/2023 at XXXXXXXX XXXX XXXX You escalated this issue. 
Escalation info Because seller phone number are not active until now. even the stores they have before they already dissapear in the market online. 
Case details Case ID : XXXX XXXX XXXX XXXX PHP Seller info : XXXX XXXX Shipping address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date reported : XXXX XX/XX/2023 Transaction reported XXXX XXXXXXXX XXXX XXXX, Money Sent Transaction ID : XXXX XXXX PHP Additional Info Your note : I can not received the service Correct amount : XXXX PHP Case History XXXX XXXX You filed an appeal XXXX XXXX The case was closed as this transaction is ineligible for PayPal Purchase Protection. 
XXXX XXXX You escalated to PayPal Your conversation with XXXX That is all conversation we had as of today. 

Please help me to still get my claim. 
Paypal still taking advantage and manipulating small people like me. 

My PAYPAL account corresponding to this problem and issue is XXXX XXXX

Company response to consumer: Closed with explanation