Consumer complaint received 2023-08-24
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Dear CFPB, I am writing this complaint with a sense of frustration and disbelief regarding a blatantly inaccurate account reporting that has been affecting my financial well-being and causing significant distress. The lack of attention to detail and the careless approach by [ XXXX 's XXXX ] is beyond comprehension. 

Account Information : XXXX XXXX XXXX Account Number : XXXX Creditor : XXXX XXXX XXXX Reporting Date : XX/XX/2023 to present date Reporting Inaccuracy : Positive Statement for Due Amounts I have discovered a shocking discrepancy in the way my account information is being reported by XXXX XXXX XXXX. Despite the universally accepted practice of representing payments owed as negative numbers, the account statement provided by XXXX XXXX XXXX presents due amounts as positive numbers, resembling the format of a check. This reckless oversight not only defies standard accounting conventions but also introduces unnecessary confusion and potential financial hardship for individuals like me. 

The implications of this erroneous reporting are far-reaching and deeply concerning : XXXX XXXX Damage : This inaccurate reporting has led to an unjustified lowering of my XXXX XXXX. It is unjust that my responsible financial behavior is being misconstrued as negligence due to such a fundamental reporting error. 

XXXX and XXXX : The false representation of my account due amounts jeopardizes my ability to secure loans and credit. It is absurd that my financial reputation could be tarnished due to the sheer negligence of XXXX XXXX XXXX. 

Financial Stress : The confusion caused by this erroneous reporting has resulted in unnecessary financial stress. The effort required to decipher the statement 's unconventional format is both time-consuming and mentally taxing. 

XXXX Hurdles : My attempts to rectify this issue with XXXX XXXX XXXX have been met with indifference and bureaucratic hurdles. It is infuriating that they are neglecting their responsibility to promptly address and correct this grievous error. 

Desired Resolution : XXXX Correction : I demand an immediate correction of my account reporting to adhere to standard accounting practices. All due amounts should be represented as negative numbers, as is the industry norm. 

XXXX XXXX Rectification : XXXX XXXX XXXX should take immediate steps to rectify the unjust damage caused to my XXXX XXXX due to their inaccurate reporting. This should be done through prompt and accurate reporting to all credit bureaus. 

Compensation : Considering the emotional distress and potential financial consequences I have endured as a result of this reporting inaccuracy, I expect appropriate compensation for the troubles caused. 

Accountability and XXXX : XXXX XXXX XXXX should be held accountable for their negligent reporting practices. I urge the CFPB to take measures to ensure that such inaccuracies are prevented in the future, safeguarding consumers ' financial well-being. 

I have attached copies of the inaccurate account statements, my credit reports reflecting the negative impact, and the correspondence with XXXX XXXX XXXX for your reference. 

I implore the CFPB to take swift action in addressing this matter and holding XXXX XXXX XXXX accountable for their grievous oversight. Your intervention is crucial to ensuring fairness and accuracy in financial reporting, ultimately protecting consumers from the repercussions of such blatant negligence. 

Thank you for your attention to this urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation