Consumer complaint received 2021-05-21
Company: MONEY SOURCE, INC., THE
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
Ever since The Money Source which potray 's themselves as a mortgage servicer when all they are is a debt collection company aquired my FHA mortgage I have had nothing but problems, harrassing phone calls, harrassing letters and Unauthorized Interest, FEES or CHARGES to my Home Mortgage loan. The Money Source can not explain the FEE 's and CHARGE 's they have charged me over the period of time they have had my mortgage. I have contacted their Customer Careologist as they call themselves requesting coipes of the so called " Property Inspection reports '' they have charged me for, I have requested coipes of the " Survey 's " they say they have had done and i have been charged for, i have requested copies of the Vacant Property Registration they charged me for and questioned why they did that when I live on my property, I have questioned the charges for XXXX XXXX charge and the XXXX XXXX XXXX charge. They cant Explain all of the charges and fees and they refuse to give me copies of what they are charging me for, or even explain themselves. They claim these fees and charges are corporate advances. I have requested a copy of my Loan Contract where it shows these Fees and Charges maybe possible but they refuse. The Inspections they claim to be having done they are charging me {$20.00} each time here are the dates i have XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - I was charged {$180.00} XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and so far XX/XX/XXXX this totals upto {$460.00} in charges. The Surveys they claim to have had done they have charged me {$35.00} each on the following datesXXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX which has costed me an additional {$210.00} in fees then to add to it the XXXXXXXX XXXX on XXXX/XXXX i was charged {$290.00} the XXXX XXXX on XX/XX/XXXX i was charged {$24.00} and the Vacant Property Registration which is a complete lie by The Money Source on XX/XX/XXXX i was charged {$25.00} all these false anfd FAKE charges and Fees total so far up to {$1000.00} in unexplained and Unauthorized FEE 's and CHARGE 's. Also instead of The Money Source Paying my Homeowners Property Insurance out of my ESCROW like they are suppoed to be doing they took it upon themselves to not PAY my Homeowners Insurance and let it LAPSE so they could place their own policy on file at a cost of double what my policy was that i had ever since I first got the home. The Money Souce Charged me {$2100.00} for their policy and never informed me of them placing it on my home, nor did they ever inform me that they DID NOT Pay my Homeowners Policy causing it to LAPSE. My original cost for Insurance was {$1100.00} per year when they DID NOT pay the renewal my policy went up to {$1600.00} that is an increase of {$510.00} every year. they were also supposed to " reimburse me the {$2100.00} for the policy they had taken out with out my knowledge or concent but they didnt.

Company response to consumer: Closed with explanation