Consumer complaint received 2022-03-30
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX, at the XXXX XXXX for United States Bankruptcy Court, XXXX XXXX XXXX XXXX, Defendants Motion For Relief of Automatic Stay for ( Carrington Mortgage Servicing, LLC ) Defendant / XXXX  Attorneys Motion for Relief of Automatic Stay was Denied by the Honorable Judge XXXX XXXX XXXX During the hearing, XXXX XXXX XXXX XXXX  XXXX cross-examined XXXX  expert witness XXXX XXXX. XXXX XXXX testimony under oath, stated XXXX XXXX XXXX - Debtor requested in XX/XX/XXXX to stop sending monthly mortgage statements or ( cease & decease ) to Plaintiff XXXX XXXX XXXX. Plaintiff received the last monthly statement XX/XX/XXXX ( Exhibit # XXXX ) and has not received a monthly statement since that time. 

On or about XX/XX/XXXX ; After the evidentiary hearing, XXXX XXXX XXXX XXXX  XXXX requested that XXXXXXXX XXXX XXXX XXXX XXXX / Correspondence Department to produce the alleged document that shows or indicate that Plaintiff requested this alleged cease and desist of the submission of monthly statements from Carrington Mortgage Servicing llc, in XX/XX/XXXX. ( See Exhibit # XXXX ) Plaintiff states that NO request was made by XXXX XXXX XXXX to Carrington Mortgage Servicing, llc. to cease and desist the issuance of a monthly mortgage statement XX/XX/XXXX, Carrington Mortgage Servicing llc, provided their correspondence response that clearly states no PHONE CALLS & clearly states that all communication / correspondence during debt validation should MUST be done by mail and that phone calls would be considered harassment. 

XXXX XXXX  servicer, Carrington Mortgage Servicing llc, response to plaintiff 's written request, ( see Exhibit # XXXX ) Stated that while debtors validation request was being processed, states that ALL communication during the validation process should be done by USPS mail ( see Exhibit # XXXX ) and no phone calls during the validation process or it will be considered harassment. 
XXXX XXXX servicer, Carrington Mortgage Servicing llc, response to plaintiff 's written request, XXXX XXXX XXXX XXXX XXXX department interpretation due to bankruptcy, is ALL communication including monthly mortgage statements should cease & desist, which is incorrect. 

However, during the past two years XXXX XXXX XXXX provider has frequently sent correspondence continuously since XX/XX/XXXX ( see Exhibit XXXX ), but has failed to issue a monthly mortgage statement. 


On XX/XX/XXXX Plaintiff sent a letter ( see exhibit # 5 ) demanding XXXX 's mortgage servicing company to provide a monthly statement as soon as possible, with up-to-date information as it relates to the account transaction activities. In which XXXX XXXX XXXXXXXX has failed to respond. 

As of XX/XX/XXXX, Plaintiff has paid & completed claim with Trustees pre-petition arrearage and has been discharged by the Bankruptcy courts. Plaintiff is current monthly payments due to XXXX XXXX servicer. 

Plaintiff alleges that XXXX XXXX XXXX, representative, Carrington Mortgage Services LLC., has failed to provide an accurate account of the monthly statements and payments. 

Plaintiff alleges with NO PROOF of an account excluding Bankruptcy documents, XXXX Mortgage XXXX Carrington Mortgage Servicing LLC, Failure to provide monthly statements made it very difficult to almost impossible for Plaintiff to apply and or receive help from government agencies and or non-profit organizations during the Covid 19 Pandemic.

Plaintiff alleges that Defendant, representative, Carrington Mortgage Services LLC., has unfair business practices of reporting false information.

Company response to consumer: Closed with explanation