Consumer complaint received 2023-07-20
Company: JPMORGAN CHASE & CO.
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I did an immediate cash deposit from my XXXX XXXX  to my chase check account for {$17000.00}. I paid for this transfer so there would be no waiting. I then verified it came through. On the XXXXXXXX XXXX XXXXXXXX I went and used {$15000.00} of the funds to put a down payment on a vehicle at a dealership. I first wrote a check for {$15000.00}. But it got rejected. I then called chase with the dealership to verify I had {$15000.00} in the account which I did. I used my debit card and paid {$2500.00}. Then wrote a check for {$12000.00}. I then left for work in Wyoming. On the XXXXXXXX XXXX XXXXXXXX my entire checking account was gone. It didnt exist. All my money was gone. The bank was closed for the holiday so I couldnt speak to anyone. On the XXXX I called the first person I talked to said XXXX XXXX denied the transfer and the account was closed. I called XXXX XXXX. They said they accepted the transfer from XXXX XXXX and Chase has the money. Then I called chase again now some of the money was there and the account was back. Then the next day the account was in the negative by almost {$4000.00}. I called the bank they told me not to worry about it they were working on my account and would let me know what was going on in the next XXXX. The next Dayi called back they said they sent the entire {$17000.00} back to XXXX XXXX and chase app should have it available in 5-10 business days. All of my accounts were now messed up and negative because of money I transferred into them supposedly sending it all back to XXXX XXXX. I kept checking my XXXX XXXX and chase account. During this time I now had all accounts negative and had to pawn my things to have money to live on. The check for the dealership bounced. They called me and said its a felony to write a check over {$5000.00} and that I had their truck and could be facing felony auto theft. With all of this I lost my job needing to leave Wyoming to get it handled as well as the truck back to Colorado. I called XXXX XXXX they said they never got money back and launched an investigation. They informed me to go to chase. I did and the manager there was lost in the mess my accounts were in. When I left things werent fixed but some of the money was in my account. I had the manager on phone with his supervisor trying to figure out what was going on and where my obey had gone to. They kept claiming it went to XXXX XXXX and came back. After leaving my accounts were still a mess. Payments that should have went through were denied causing XXXX XXXX who I financed my car with to now deny me. And my interest rate for the vehicle to go up to 21 % with the approved bank. I then called the card as I was told by the manager and found my card has been closed since the XXXX. I never closed it. Its a huge financial, legal and as well as losing my job because of all of this. I spent another 2 hours on phone with Chase trying to get things fixed and figure out where my money was. One said they had it now the whole time. All of my calls should be on recording to verify all of this. I want Chase to be held financially responsible in fixing things as well as my losses due to their mistakes.

Company response to consumer: Closed with explanation