Consumer complaint received 2023-12-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I want to make you aware I submitted a copy of this complaint to my attorney ( XXXX XXXX XXXX ). I opened a business account on XX/XX/2023 for XXXX XXXX XXXX. I received my business debit cards and attempted to activate them last night and was unable to do so. I also could not log on to my online account. I called small business customer care this morning and was told I need to go in and verify myself and I will have access to my account. I went in to the branch XXXX XXXX XXXX XXXX, Pa XXXX. At the customer service counter I was told that the account was closed and no other explanation was given. Which made no sense to me, I didn't receive any emails, phone calls or texts from Bank of America before hand. So I left frustrated and immediately called small business customer service back. The representative asked me was I given an explanation I replied no she stated they closed it at the branch you just visited. Now I am livid, I showed my ID, XXXX XXXX and XXXX XXXX XXXX for the business on what grounds was it closed? No explanation was given, I was simply told they have the discretion to do so. Which is unacceptable without giving the consumer explanation. I went back to that branch to speak to the XXXX, XXXX XXXX, XXXX XXXX XXXX. I was very upset at this point. I was feeling misled and discriminated against. The manager explained in detailed that my account was documented on XX/XX/2023 that I had XXXX hours to go to branch and verify my identity and XX/XX/2023 the account was closed based on unable to verify identity. I had no correspondence pertaining to this XXXX hr window. My account was noted for me not to call customer support. No email, no calls or texts from Bank of America so how was I supposed to know this? I currently have another business account with BOFA and this was not the requirement for opening that account. It wasn't until I went back to the branch to speak with a manager before I would get the detailed explanation I should of gotten. In conclusion, I didn't get an apology or the issue hasn't been rectified. I was told at the branch that they could open an account it will be a XXXX hr wait time. This drastically affects my business today a wire transfer from another company was suppose to come in in the amount of XXXX. Which now this business opportunity is put on hold. XXXX XXXX maintains these deposits at least twice a week. We was considering moving all our business to BOFA. This looks very unprofessional on my behalf to the other company. With that being said I am filing an complaint with the CFPB as well as XXXX for the unsatisfactory business practices and how I was treated as a consumer. I no longer want to Bank with this company. We are also looking into further litigation with this matter. This took hours out of my day, I missed an important meeting this morning trying to get to BOFA to straighten my account. This was unacceptable business practice. I look forward to your response. Thank you in advance for your time and consideration with this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation