Consumer complaint received 2022-11-12
Company: CITIBANK, N.A.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
In XXXX of XXXX  I applied and received a balance transfer Citi XXXX offer for a balance transfer of XXXX at 6.99 % for 24 months. The monthly payment plus interest included in monthly payment is supposed to be XXXX I have paid this amount plus more at times and the full balance on each billing cycle/ statement as I use the card for my current work purposes. I was reviewing my statements XXXX and was alarmed as I not only have been charged finance charges on unexplained portions of my balance transfer that were not agreed to but there is another promotional activity called Rt Sale Offer 4 that I did not sign up for that has taken another unexplained amount of my balance transfer and started adding my monthly charges per month, that I pay in full, and are charging me an interest rate that appears to be accumulating. I called customer service immediately and was disconnected the first time, and the result of the second call was that I will be notified in 7-10 days. This is a serious matter as far as I am concerned and should be addressed immediately. Non-authorized activity of moving some of my balance transfer amount and adding interest to charges I pay off every month to a promotional offer I did not sign up for seems illegal to me. If Citibank feels these are tactics they can use to confuse consumers into paying interest charges then they are messing with the wrong person. I will be seeking counsel should I feel this is not being rectified in a timely manner, and then there is always XXXX XXXXo bring attention to warn other consumers. I am dismayed at the lengths some companies will go to for an XXXX dollar. I hate to think of how many consumers XXXX XXXX XXXX XXXXXXXX who was not getting paid high dollar during XXXX, and whose partner was unemployed for XXXX years, who are trying to pay off the accumulation of XXXX XXXX bills the right way, but not astute enough to figure out these tactics, where they are actually being taking advantage of. It brings me back to another related point. I have always had good credit and my score remained high, but because I had added this amount to my debt ratio, it was hard to find a decent balance card transfer offer. The same companies that denied me or did not have any offers of being able to lower my interest rate, were sending me pre-approved offers for other credit cards. For what? To see if I could accumulate more debt so they could collect additional interest charges. The American way. Once this is rectified and I can pay this off, I will not be doing business with any of these establishments that turned their backs when I needed a helping hand, and certainly not with ones who are trying to take advantage of someone's financial situation. If they did it to me, I can only imagine how many others have been treated the same. I did not turn my back or try to take advantage of others when XXXX XXXX XXXX XXXX XXXX XXXX. Another sad reality of big business, XXXX XXXX, poor leadership and just not doing the right thing. I see this is not the first time Citibank 's ethics have been questioned.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief