Consumer complaint received 2017-11-06
Company: CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
To Whom it may concern,

My name is XXXX XXXX. Resident of XXXX XXXX XXXX XXXX XXXX XXXX - TX - XXXX. I am emailing this to complain on "XXXX XXXX XXXX" in regards to my resent loan denial without a valid reason on the day of closing after the "Clear to close" happened. 
i am disclosing all the incidents and communication between me and Cardinal financial employees. The way the loan process took place and the way they rejected the customer was very unethical and very negligent of their actions. which costed me at least 12k in  
Financial loss and lot of family stress due to their loan denial. Kindly give me a fair justice and kindly look into my file clearly. I will write down all the events and the way communication took place. I thought of reaching out to you just after the loan denial. 
It took me several months to get out of the stress i had to go through in this home purchasing. 

My full name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - TX - XXXX 
Complaining on : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Address: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC  XXXX, Direct:  XXXX XXXX

1. I applied for the mortgage loan from XXXX XXXX on XXXX XXXX for the amount of XXXX, for the property located at XXXX XXXX XXXX XXXX XXXX XXXX - TX - XXXX
2. XXXX XXXX XXXX XXXX" has been appointed for my loan (Loan Number : XXXX) on XXXX XXXX XXXX.
3.The XXXX XXXX XXXX XXXX" locked the Interest rate on XXXX XXXX XXXX without sending the Initial disclosures from the cardinal financial. 
4.I got received a call from Cardinal Financial on XXXX XXXX and they told me that they appointed another XXXX XXXX  called  "XXXX XXXX" and new loan has been created (new loan number # XXXX) .
5.Cardinal Financial told me that, the previous loan XXXX  created by  "XXXX XXXX" was no longer valid because Interest rate locked without sending initial discloses which did not pass through the Mortgage compliances, that is why they ended up creating a  
new loan with new loan officer.
6. According to my purchase contract , the closing date was XXXX XXXX. And based on my closing date, I ordered my appraisal and received my appraisal on XXXX XXXX .
7. XXXX XXXX XXXX XXXX " has been appointed to my loan on XXXX.
8. My conditional approval came on time 
9. They sent me bunch of documents on XXXX XXXX about all my assets and liabilities, They omitted/skipped one of my rental Income while calculating income and debt ratio. i reached to my XXXX XXXX XXXX  but i did not hear from anyone
10. I received "Clear to close" approval on XXXX with the closing date as XX/XX/XXXX. I reached out to my Loan officer asking why closing date moved from XXXX XXXX to XXXX XXXX. I did not receive any explanation from anyone from cardinal financial.
11. I have scheduled my closing as XXXX XXXX. I (Buyer) singed my documents on XXXX after XXXX. My seller suppose to sign the closing documents on XXXX XXXX. 
12. I have Received Closing disclose approval on XXXX and received closing packet and wire instructions.
13. I have completed my closing on XXXX XXXX. 
14. On XXXX XXXX XXXX afternoon around XXXX , I have received a call from Cardinal financial - XXXX XXXX XXXX  saying that Cardinal cannot fund my loan. I asked them the reason, they said they will disclose the information later with an explanation letter.
1. I have received a letter of Denial on XXXX XXXX XXXX which says that Income and Debt ratios were not matched and that is why they are declining my loan and stopped funding. How come they given clear to close when income and debt ratios were not matching?
Cardinal did not ask for any proves or paper work to prove my income and debt ratios. They just stopped my loan on the day of closing. It costed me around 12k and lot of XXXX  XXXX to go through the process one more time with another lender. 

Kindly look into my file and give me the fair Justice. I am a single mother XXXX XXXX XXXX. i literally came to road and i had to go through rough life for 3 months due to this loan denial. I had made move in plans into the new home and rented out my old townhome. 
They worked on my loan with lot of negligence from the day one. They thought that being a woman and XXXX i cannot do anything.

Kindly give me a justice please. please find the contact information of different people involved in my case. Cardinal deleted all information i uploaded in the "Loan center". 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, 
Address: XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX,
 Direct:  XXXX XXXX


Old Loan Number : XXXX  
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Ph : XXXX


New Loan Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX 
Phone/Fax: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Thanks
XXXX XXXX
Ph : XXXX

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation