Consumer complaint received 2017-08-09
Company: WELLS FARGO & COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
Wells Fargo Case # XXXX ; Claim # XXXX XX/XX/XXXX My son presented and cashed a non Wells Fargo check at the XXXX, NJ, XXXX XXXX teller 's window for {$2800.00}. XX/XX/XXXX I Filed claim that the bank cashed a non Wells Fargo check for my son XXXX, {$2800.00} which was not deposited first and did not have my permission to authorize it to be cashed. XX/XX/XXXX Wells Fargo claimed that my son used my bank card as identification authorizing the bank to cash the check and refusing to reimburse us. XX/XX/XXXX Wells Fargo Closed my son 's account. XX/XX/XXXX Wells Fargo Charged my savings account, {$880.00} as their Right to Offset. Issues : 1 ) I did not authorize or give permission for any check to be cashed by XXXX using my joint accounts with my wife as financial support. 2 ) I did not give my son access to my wife and my joint accounts at any time. 3 ) The bank representative at the XXXX XXXX, NJ office issued my son XXXX a Debit Card only to allow me to transfer money to his Debt account for incidental expenses. 4 ) My son XXXX did not have any more than several dollars in his account at any time except when I transferred money into it. 5 ) My son was never an authorized signature to my wife and my joint accounts nor did he have access or permission to access them for any reason. 6 ) The bank cashed a check for XXXX presented by him without first being deposited, and without funds to cover the check in his Debit Account. 7 ) The bank failed to do its due diligence by rejecting the check protecting my wife and my joint account. 8 ) The bank did not attempt to contact or notify me that a large check was presented and that my joint account were considered collateral. 9 ) The bank claimed that my son presented my WF bank card ( which was not true ) and could not prove it to me. 10 ) XX/XX/XXXX The bank also stated in their letter that a copy of our signed Consumer Account Application dated XX/XX/XXXX was sent to me. It was not. 11 ) XX/XX/XXXX, Wells Fargo charged my wife and my joint savings account {$2800.00} as a right of offset. 12 ) After numerous calls to the Executive branch and President of Wells Fargo, this claim is unresolved and I insist that the bank had no authorization to charge my joint account and the bank had no business cashing a check for my son without it being deposited and vetted as they have done to me in the past. Wells Fargo Representatives I contacted : XX/XX/XXXX XXXX- Customer Care XXXX XXXX XXXX , Ca XX/XX/XXXX XXXX XXXX Customer Care XXXX XXXX , Alabama XX/XX/XXXXXXXX, Employee Id # XXXX Customer Care XXXX XXXX XXXX , Ia XX/XX/XXXX to XXXX XXXX XXXX Executive Fraud Division XXXX ; XXXX XXXX XXXX , Ca After many unsuccessful calls and letters to the bank, and their refusal to send me documentation making me and my wife personally responsible for a bank teller 's decision to cash a check to someone ( my son ) who did not have more than several dollars in his personal Debit Card Account, I felt it necessary to file a formal complaint with your office. The Bank 's failure to exercise good judgement, due diligence to protect their primary depositors while following their customary general banking practices and procedures then making my wife and I responsible for their errors and mishandling of this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation