Consumer complaint received 2023-09-05
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Subject : Dispute of Violation of Consumer Law ( 15 U.S.C 1801 and 1802 ) - Removal of student loans. 

Department of EducationXXXX {$4500.00} XXXX Department of EducationXXXX {$3800.00} XXXX Department of EducationXXXXT {$2200.00} XXXX Dear XXXX XXXX I am writing to formally dispute and bring to your attention certain actions that I believe are in violation of the provisions outlined in the Consumer Credit Protection Act ( 15 U.S.C 1801 et seq. ). Specifically, I am concerned about your handling of my student loans, and I request immediate resolution in accordance with relevant consumer protection laws.

As per Consumer Credit Protection Act, Title I - Consumer Credit Cost Disclosure ( 15 U.S.C 1801 and 1802 ), creditors are required to provide accurate and timely information to consumers, ensure transparency, and comply with fair practices. I believe that your actions with regard to my student loans have deviated from these fundamental principles.

I have identified the following issues that warrant attention : Inaccurate Reporting : I have noticed discrepancies in the reporting of my student loans account on my credit report. It is essential that the information you provide to credit reporting agencies is accurate and up-to-date to ensure the fairness and accuracy of my credit profile.

Lack of Transparency : I have encountered challenges in obtaining clear and comprehensive information about my loan terms, repayment options, and any potential changes to my loan conditions. Transparency is crucial in maintaining a healthy consumer-creditor relationship.

Failure to Provide Notices : I have not received essential notices and communication regarding my loan account as required by law. It is your responsibility to ensure that consumers are kept informed about any changes to their loan terms or account status.

I kindly request that you take the following actions : Conduct a thorough review of my loan account to rectify any inaccuracies and discrepancies in reporting to the credit bureaus. Provide me with complete and transparent information about my loan terms, repayment options, and any changes that may have occurred during the life of the loan.

Furnish all required notices and communications pertaining to my loan account as mandated by the Consumer Credit Protection Act.

I understand that resolving these issues may take some time, but I expect your prompt attention to this matter. I am prepared to cooperate fully and provide any necessary documentation to facilitate the resolution process.

Please respond in writing to this dispute within 30 days of receiving this letter. In your response, please outline the steps you intend to take to address the aforementioned issues and provide a timeline for the resolution.

If my concerns are not addressed satisfactorily and in a timely manner, I may be forced to escalate this matter further, including filing a complaint with the appropriate regulatory authorities. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation