Consumer complaint received 2018-10-08
Company: SECURITY FINANCE CORP
State: AL
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
Security Finance in XXXX Al .. I have a loan with them.. I have had the loan for almost 3 years. They have changed management a couple of times during this 3 years. They have a manager there that is awful. She calls my cell phone 6 times a day.. She will call my cell phone hang up and call my work place. She call both location about the same amount of time. On XX/XX/XXXX was my breaking point with this company. I had originally told them I would be in on XX/XX/XXXX, I never gave a specific time as to what time I would arrive. I know their business ours are from XXXX-XXXX XXXX   on Friday. I work almost those same hours. I am going to provide you the times.. Please also be advised I was not working on Friday, I had taking a vacation day. I was out handle family matter with my daughter. 

1st call to my cell phone was XXXX XXXX. 
2nd call to my cell phone was XXXX XXXX 3rd call to my cell phone was XXXX XXXX 4th call to my cell phone was XXXX XXXX 4th call to my cell phone was XXXX XXXX  5th call to my cell was XXXX XXXX 1st call to my office phone was XXXX XXXX 2nd call was XXXX XXXX  3rd call was XXXX XXXX  There were other calls made through out that day, This is the only times that showed up with a log time.. They also, have 2 numbers XXXX, or a XXXX that is registered to XXXX XXXX.. I feel like they are harassing me.. When the lady kept calling for me at my job. She was rude and demanding my cell phone number for my co workers. Due to the line of business we work in she is not allowed to give out any of my personal information. Around XXXX I asked one of my friends if she could swing by and pay Security Finance for me because they kept blowing my phone up, and calling my office a lot demanding my phone number. She did go over to pay Security Finance for me. However, when she arrived she paid and the first lady that she walked up to stated OK that she would mail the receipt to me. Then the manager of the store starting yelling at her and told her to wait a minute. She told her to tell me that I needed to handle my own business and she will not be taking any 3rd party payments from me again. My friend said she did not know what to think, so she called back and asked for the District Managers phone number, and she wanted to know who she was and why she wanted the number. She advised her because she was a customer that was just in there and she was rude and she wanted to speak with someone else. The manager told her she was not her customers and she would not give her the number. She advised she told her that's fine that she could just give them her number. She advised she would not do that either, My friend told that she was going to speak with her sup visor regardless of her help. She than started apologizing. 

I will be up front with you I get paid twice a month so sometimes they have to wait until I get paid in order to pay them, so it is not always on time. In the contract I do have a 10 day grace period to make my payments. My payments are never more than 15 days late.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation