Consumer complaint received 2023-08-29
Company: JPMORGAN CHASE & CO.
State: MS
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2023 I online deposited a check for {$770.00} made out to me by my previous landlord returning my security deposit. XXXX days later on XX/XX/2023 my first paycheck containing my first weeks pay and a relocation bonus totaling to {$4600.00} from my new job was direct deposited over to me. I did not see any evidence of these funds either pending or being deposited into my account on that day. I was concerned, but waited over the weekend before calling my employer and confirm that the funds were indeed sent over, after this I promptly called Chase bank ( on XX/XX/2023 ) and spoke to a representative who informed me that a hold had been placed on the check for {$770.00} dollars 2 days prior, and that they needed to confirm the company sending the check via their phone number. I gave them the phone number stated on the companies website, and the representative stated that that number was not linked to the company in chases fraud checking system. I found this unusual because 1. No company is going to verify information regarding a check they made out to me to a 3rd party representative ( chase ) and 2. It is very simple to verify that this company does in fact exist and is legitimate if you go to their website, but regardless this is not how banks check whether or not a check is fraudulent anyway. This representative then told me that I because she could not verify it I would simply have to wait 10 days for that check to clear into the account automatically, and that the funds that I had deposited ( paycheck on XXXX ) after the check that was placed on hold ( check on XXXX ) would be available for use within 1-2 business days. I accessed my account via the mobile chase banking app on XX/XX/2023 and saw that my paycheck had indeed appeared in the account and stated that is was available for use. Seeing this, I proceeded to attempt to pay the bills that I had due, upon doing this I received a notification stating that my payment had been declined, even though I had a more than adequate amount stated available in my account. I called Chase bank where I was informed that because they were unable to verify the check deposited into my account on XX/XX/2023 that my account had been restricted due to concerns of fraud, and that if they were unable to confirm the check was legitimate that my account would be closed, and until then I am unable to withdraw OR deposit funds into the account. I then called the property management company that had written me the initial check for {$770.00} dollars and they were incredibly confused as the number they have listed on their website is the only affiliated number with theyre business and they do not know how chase couldnt confirm that it is legitimate as it is listed on their website and if they call they would get a response. I am also at a loss for how chase has had a restriction on my account due to that initial check deposited on the XXXX, yet the direct deposit sent on the XXXX was able to be deposited into the restricted account on the XXXX, yet I am not able to transfer, withdraw, or deposit any money into that same account myself.

Company response to consumer: Closed with non-monetary relief