Consumer complaint received 2022-11-16
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Dear CFPB Management : XXXX XXXX wiht the Wells Fargo management team provided no reasonable explanation and credit me {$130.00}. So Wells Fargo are on the right track but short {$3100.00} in credits due. 

I have a wells Fargo account and they freeze my account over the course of the last year despite me written complaints. Letter dated XXXX XX/XX/2022. They simply ignore all my written verbal complaints Wells Fargo Security Manager Re : WF security Dening transactions from approved vendors My letter : Dear Wells Fargo Security Managers : Thank you for the overreaching security it needs to modify a tad to fit this large depositor/client 's needs. XXXX XXXX XXXX, XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX See the Wells Fargo e-mails used in this letter. I would appreciate Wells Fargo management team looking at my account. I have never had manager look at my account or call or get on the phone in 6 months ' time. I endured many unnecessary account blocks and strandings in foreign countries. The last WF unwarranted block and stranding was with XXXX XXXX based in the XXXX left me stranded in XXXX. Im sorry, but if we can not get this overreaching security matter sorted out, I guess Ill have to move on. I also have {$3100.00} credits due that have not been issued in fraudulent bank card transactions. 

On XXXX XX/XX/2022, I waited on hold for 45 minutes, then spoke to a new Rep and then XXXX, a 4-year Wells Fargo security manager, and he insisted that the XXXX XXXX  manager had a bad security code. Well, that was not true as the Wells Fargo e-mail clearly shows a lock generated by the Wells Fargo security manager. and there was no reason to block that transaction. This is the third time Security blocked a lawful and client-initiated and approved transaction not using my current XXXX phone OR using E-mail XXXX not text for security check. When I ran an IT security desk all the verifications were in place. What is happening, I Wells Fargo security splash appears on these online transactions and requires a text to an old phone number ( XXXX XXXX XXXX XXXX Change to e-mail. Approved vendors : XXXX XXXX ferry line operating XXXX XXXX, XXXX, XXXX XXXX XXXX operating in XXXX. Im still frozen out XXXX XXXX. I hope we can get the credits and reasonable security set up in place because the WF savings account interest rate is woefully low ; I must consider better options of 3 % at other lending institutions. I have close to {$100000.00} in savings, {$6000.00} checking and {$2500.00} brokerage and Im tired of being treated like a quite unimportant client/potential employee. I wish to deal with a TRUE manager and have a phone number direct to his/her desk. I do not feel like an important client at all for over 6 months I have put up with these oversights. 

Your attention to this matter is appreciated Appreciatively yours, XXXX XXXX XXXX, XXXX. 
Wells Fargo management froze transfers to my brokerage accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation