Consumer complaint received 2023-10-23
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
DESCRIPTION OF RE-INVESTIGATION PROCEDURE - SECOND REQUEST This is my second request. Your response to my request sent was that the information reporting has been verified. How were your results of the investigation verified reasonable, impartial, fair. 
Pursuant to 15 U.S. Code 1681i - Procedure in case of disputed accuracy you never provided identification of any information required to investigate. I never received a standardized form describing the general nature of such information. What information did you use to come to the conclusion that this information is verifiable? Did you use the information that I provided to you in consideration to your decision making? 
You must investigate each account according to the procedure pursuant to 15 U.S. Code 1681e - Compliance procedures What information did you use to justify this information as reasonable and fair? Did you use the information obtained directly from me, the consumer? Or were you dependent solely on the information provided by the furnisher? The XXXX ( XXXX XXXXXXXX XXXX XXXXXXXX ) form received from the creditor is not reporting correct information. The information recorded on my consumer report is not following the industry standard code. How did you conduct investigation pursuant to 15 U.S. Code 1681a - Definitions ; rules of construction : investigative consumer report - you must provide me the proof of the re-investigation, provide information obtained through personal interviews with the neighbors, friends or associates who may have knowledge concerning any such items of information. Any creditor furnishing the information to the consumer credit reporting agency must sign a disclosure form from me, the consumer, stating that I, the consumer, gave them permission to report. 
Signed disclosure forms should be attached to the results of your re-investigation process. 
Please explain how this information is verified if you are not providing signed disclosure forms from the creditor furnishing the information. This is not a reasonable investigation process when some of the information from the investigation is missing. 
The information on my consumer report is not accurate or fair. This information reporting is a clear violation of my rights and you continue reporting inaccurate information on my consumer report. Furthermore, you have failed to protect my rights to privacy and exercise your great responsibility with fairness and impartiality pursuant to 15 U.S. Code 1681- Congressional findings and statement of purpose ( a ) Accuracy and fairness of credit reporting. The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. 
( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.

( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers.

( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 
( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 
Consumer reporting agencies, such as yours, have a vital role in assembling and evaluating the consumer information on consumers. There is a need to assure that consumer reporting agencies exercise with great responsibility with fairness and impartiality the consumer rights to privacy. 
The is my last End final request for the description of re-investigation procedures. If you are not able to provide the proof of re-investigation process pursuant to 15 USC 1681 ( E ) ( e ) and/or provide the disclosure forms from the creditors furnishing such information pursuant to 15 USC 6802 , you must remove this frivolous information reporting from my consumer file immediately. The information on my consumer report is not accurate and I have the proof that it is not correct. I am very aware of the civil liability available to me for your negligence. 


Regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation