Consumer complaint received 2022-05-04
Company: U.S. BANCORP
State: MO
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I was a joint/equal account owner for the lifetime of a bank accounts with my business partner XXXX XXXX at US Bank XXXX Statements are attached. 
On the XX/XX/XXXX the statement showed a balance of {>= $1,000,000}. 
On XXXX XXXX the statements showed a Branch Account Transfer to another account within US Bank for {$700000.00} without my knowledge. 
I checked the account balance on each accounts on XX/XX/XXXX. The one ending in XXXX showed {$140000.00} & the other account ending in XXXX showed {$97000.00} which equals {$230000.00}. 
When I discovered this I went to the US Bank XXXX XXXX XXXX XXXX, MO XXXX branch on XX/XX/XXXX to withdraw the balance. XXXX was/is a manager whom I had a personal relationship with because I saw her almost every day. She asked me personal questions like " why was I withdrawing '' & " what was I doing ''? She issued me a cashiers check for {$230000.00} and then pulled it back & said there was fraud on the account & said she wanted to call XXXX. So I went to Commerce bank & deposited XXXX checks totaling {$230000.00} ( attached ) .They ended up bouncing because it was very apparent XXXX did indeed call XXXX to inform him of my withdrawl. A statement show he went the SAME day XX/XX/XXXX & transferred {$130000.00} & {$96000.00} totaling {$230000.00}. 
There CAN NOT be FRAUD on an account with my name. One account holder can not be accused of fraud by the other account holder. I was NOT listed as fraud & therefore should have been no hold on the account. It makes no sense why XXXX was able to move money without my permission, but when I tried to move money as an EQUAL owner, the bank called XXXX. The money in the accounts were supposed to be my retirement. XXXX had no right to do what she did! My husband was there at the time as a witness. XXXX has since passed away last XXXX. 
On XX/XX/XXXX my husband & I had a meeting with the Branch Manager XXXX XXXX ( XXXX ) XXXX & explained the problem. He seemed very confused with no answers, but said he would get back right away. XX/XX/XXXX I left a voice mail & emailed & XX/XX/XXXX & again on XX/XX/XXXX with no response. ( also attached ) XXXX finally called me XX/XX/XXXX & said there were no records of the transaction & that XXXX didn't remember the transaction of me trying to get the cashiers check on XX/XX/XXXX or about the fraud situation. I told XXXX I didn't believe the bank wouldn't keep a record of a cashiers check for that amount of money. He said he was sorry & that was all he could do - nothing - especially NOT being able to provide me with a copy of the cashiers check. He transfer me to customer service which was no help at all. I asked for his manager- XXXX XXXX ( XXXX ) XXXX & left him a vm on XX/XX/XXXX & he never called back. I feel as if I was being avoided. 
This whole situation is poor customer service & I deserve to have my money back! It makes NO sense one person on a joint account can move money without my permission, however when I as a joint account holder try to move money US Bank said fraud on accounts. 
I believe XXXX had no business calling XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation