Consumer complaint received 2022-10-14
Company: Home Point Financial Corporation
State: CO
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
In XXXX XX/XX/XXXX I applied for a new lower rate Mtg thru a Broker who does business with Home Point Lending/Mtg. I had to supply the broker with my current Insurance Declaration page information which he had to give to Home Point for the closing. I went to the closing and had no info to compare closing estimates for Insurance and Taxes. I have found that the estimate was off by approximately XXXX shy of the actual Insurance Declaration page info of XXXX which is broken down. I signed this page or initialed it, as a good faith estimate which it was not, had I been able to look over the estimate as well as the Declaration page I wouldn't have signed it as its very easy to see what the values were. So during the start of this loan, they were under charging for Insurance. In approximately XXXX XXXXXXXX XXXX XXXX sent them a renewal notice with Policy info Declaration Pages, the amounts on Page 1 of both the original Declaration page from XXXX and from XXXX have the amounts broken out the very same way it also shows amounts due for my motor vehicles, this is a farm and ranch policy. About XX/XX/XXXX I received a cancelation notice from my Insurance Co for premium not being paid I made a XXXX policy payment with an extra servicing charge to keep the policy in effect, I then called home point to find out what was happening they wanted to state they never received the renewal or policy info and its listed on the clause of loss payee and lists the address in South Carolina. Home Point made over payments of about XXXX in XXXX total amounts paid were about {$2400.00} in XXXX of XXXX. Now in XXXX of XXXX Home Point decided it no longer wanted to service their loans and, They are using a company called " XXXX XXXX '' in XXXX of XXXX this loan was processed to them. I was sent a new Loan number with a new place to send my payments. They never sent the Insurance company any info, address, etc, or contact info. In XX/XX/XXXX I received a letter from the servicing company " XXXX XXXX '' as Home Point Financial Re : escrow dept stating my escrow was short. I called them about this as soon as I received it, I said there must be some error and they said something about a figure which I finally figured out was a total from the bottom of the figures of the listed amounts on the declaration page, ( I told them to get the proper documentation from Home Point they did not ), this included my vehicles which was not their responsibility. They said all they had was a figure Home Point had given them and not actual data or a Declaration page which had all the correct info had they received it, they probably would not have sent me a letter but corrected the mistake internally. I made my XXXX payment as usual a few $ more as usual XXXX, received and processed thru my bank XX/XX/XXXX and they had to have it before that they put it into a hold bin. I made my XXXX payment XXXX + an extra XXXX directly to them electronically XXXX. I have contacted the people at Home Point directly and thought I had someone actually working on this " XXXX XXXX '' he received my XXXX andXXXX Declaration pages photo copies by me via e mail, and it has been transferred to their enterprise customer service team. I called today XXXX after no responses I was told it would take a minimum of 10-30 days I'm assuming business days. I've also gone thru XXXX XXXX and also had no responses " My Home Point Servicing '' and got a XXXX XXXX on it but they seem to be more interested in getting the overpayments from the insurance company vs fixing the issue and Ive had no contact back from her after sending my XXXX XXXX Page 1 and my XXXX XXXX page page 1 which shows the actual premium due for the property insurance. They really don't care about the customer or fixing their errors just sending out letters I received a cert letter today stating my loan was delinquent. These are gross errors and were easily noticeable had people actually looked at and paid attention to the details which they did not, and the errors are totally their responsibility and financial problems.

Company response to consumer: Closed with explanation