Consumer complaint received 2023-04-17
Company: Nelnet, Inc.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
spoke with a representative a couple of weeks ago changing the mailing address as well as not using my email address for communication. I spoke with a representative today I received mail stating that my student loan with Nel net was signed up for auto debit on XX/XX/XXXX. Which I never signed up for nor did I ever give them my bank account number. The representative would not veto the account number until I provided her the last four digits of my account number which I decided not to. After that she deleted the bank account information off my account. Later I checked some reviews with Nelnet and noticed that there were several complaints with company, they state that this loan provider is backed by the Federal Government. On XX/XX/XXXX. I received this letter from : Click here to view this email as a web page. Federal Student Aid Apply Now for Student Loan Debt Relief! The representative asked questions such as my income, household size, employment status. Told her that I am currently unemployed since XXXX. Asked if I refused employment at any staffing agency, I told her I have been actively applying for employment since XXXX after resigning from a company where I was being discriminated. I have applied at these companies. Told her that because of being unemployed for so long in California, I will be relocating out of. California to better career opportunities and affordable housing and hopefully less race discrimination. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, The Student Loan Debt Relief Application is available! As part of the Biden-Harris Administrations one-time student loan debt relief plan, you can apply NOW for relief of up to {$20000.00}. Please note I also received notification that XX/XX/XXXX I also received notification that they received my application. XX/XX/XXXX I received this email. Due to a vendor error, you recently received an email with a subject line indicating your application for the one-time Student Loan Debt Relief Plan had been approved. The subject line was inaccurate. The body of the previous email was accurate. We have received your application but are not permitted to review your eligibility because of ongoing litigation. We will keep your application information and review your eligibility if and when we prevail in court. We apologize for the confusion, and you do not need to take any further action at this time. We will keep you updated with any developments. Nelnet Servicing breach exposes data of XXXX student loan accounts. Sometime in XXXX, unidentified intruders compromised Nelnet Servicing and stayed on its systems until XX/XX/XXXX. The hackers compromised the company 's network likely after exploiting a vulnerability.Read. Due to the seriousness of this data breach incident, law firm " XXXX, XXXX XXXX XXXX '' yesterday launched an investigation on the potential of a class action lawsuit. I never received notification of this breach from this student loan servicer this was written by By XXXX XXXX XX/XX/XXXX. One thing I dont understand is that how my information got hacked, I think that its a conflict of interest that anyone friend or family should have my private information. 
I never received an email from nelnet company or an email stating that I needed to respond to an email. I received paperwork from nelnet stating that I had my bank account information that I did not provide to them. I contacted my bank to report fraud be abuse I have never given any authorization to deal with my personL finances at all.

Company response to consumer: Closed with explanation