Consumer complaint received 2023-09-21
Company: WELLS FARGO & COMPANY
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Please see previous complaint, WF didn't resolve anything, the rep was just simply a rush to close the case in order to satisfy the CFPB in my opinion. The issue has not been resolved, and is potentially a discrimination case now due to National Origin in my opinion. I spoke to global remittance supervisor, and she agrees that I am not the only person this has happened to, but every time they tell the tech team about this, they come back and blame the customer for some reason. Even initially, the global remittance team told me that I needed to upgrade my browser ( without asking what browser or version I am using ), then after I told him I deal with computer programming and my browser is up to date and is the latest version, then the person said I now have too new of a browser ( lol, so I said make up your mind, which is it ) The company has a lazy policy and not in any way a prudent nor due diligence response. 
WF closed out my response when I informed them not to, because they called me today and transferred me to another department knowing the issue was not resolved. I clearly informed them not to close out the response after the rep said they would close out my case. 
However, since WF is too lazy to really respond properly, I will tell you what global remittance informed me ( the department she transferred me to ). 
The supervisor in global remittance agreed with me that it is a tech issue, however she claims after multiple times they informed the tech team due to a backend upgrade, that they claim there are no bugs nor need to patch anything. This is the tech team mind you. However, the supervisor clearly informed me that I am not the only person that has complained about this issue for global remittance. Since WF failed to take this action more serious, I will tell you that after confirming with the supervisor in global remittance, that apparently a lot of accounts are having issues transferring money. Thus, this is now in my opinion a discrimination case due to services for some but not for all for money transmitter and since it deals with national origin, this is a discrimination case in my opinion as most people that send money outside of the USA are different national origin and potentially of different race. Therefore, WF is discriminating against me since we are just simply trying to transfer money to XXXX XXXX. This issue should be looked into more serious for more concerns of discrimination in my opinion. 

Apparently in my screen, there should be a scrolling button for the page with I accept or I decline, but I do not have that feature. This in my opinion is also a breach of contract, as it is WF responsibility to provide me the service I used for 8 years or so and then all of a sudden they took it back, which forces people now to either wait for a phone rep to come on the line and do the transaction, or go to a branch instead of being able to access it online.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation