Consumer complaint received 2021-04-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Mr. & Mrs. XXXX & XXXX XXXX XXXX Attachments XXXX XXXX  ( 23 minutes ago ) to Bank, Bank, XXXX , enterprise.resolution, assist, security, XXXX all of these charges on the atttached are all FRAUD my account balance shoudl be XXXX I want all of these charges reversed I know who stole my identity here is the information that I gave you several times over and over and over again and again This is the e ; mail and the XXXX  phone number of the person who stole my identity and made the charges on both accounts phone XXXX XXXX XXXX XXXX e mail XXXX Account - XXXX XXXX Address XXXX XXXX  XXXX XXXX XXXX NC XXXX Account number ending in XXXX ( credit card ) Account number ending XXXX ( checking ) And the checking account also fraud that the credit card was charged for overdraft Please reverse all the fraudulent charges Please remove all the negative marks on my credit Please refund all extra that has been paid Please stop the auto pay when this is resolved One more time only 2 charges are valid on credit card in XXXX and they were balance transfers to XXXX ... 

I paid XXXX dollars a month from XXXX till XX/XX/XXXX then I paid XXXX dollars a month All the activity on a Bank of America checking account are all fraudulent and then yall charged the credit card for over draft??? 

I have called so many times and I mailed all the proof at least 5 times also I forwarded all the e mail notifications I received that they were fraud in the very beginning of this nightmare I would appreciate a response ... 

I have mailed proof that this entire account is fraud and not mine only 2 transactions in XXXX are valid and they are the balance transfer nothing else is valid and I have proof that I notified you that it was fraud I have mailed all of this information at least 5 times and its hundreds of pages I would appreciate this account being corrected to XXXX I sent you the phone number and contact information and e mail of the person who stole My identity and committed fraud I sent you police report and the Consumer Protection agency fraud report for identity theft I sent you the proof of my laptop and computer and phone being hacked by Ransom ware I sent you all the e mails that I sent back to you telling you transactions were fraud I sent hundreds of pages over and over again and I do not get a response I want the account balance to XXXX ... 

Technically I have been paying on auto pay which you owe me at this point and the account is locked i cant print the transactions etc and there was a fraudulent bank account opened and I was charged XXXX dollars overdrafts There is XXXX of fraudulent charges and I didnt even have a credit line that large??? 

Please fix this mess to XXXX  refund excess Ive paid bc I cant stop auto pay bc you locked the account????

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation