Consumer complaint received 2018-02-14
Company: Selene Finance LP
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Im filing a complaint against, Selene Finance ( SF ) for refusing to process my loan modification under the National Mortgage Settlement ( NMS ) which  encompassed loans which were serviced transferred from XXXX ( XXXX   ). XXXX was and is bond by the terms and metrics of the NMS, as well. 

As a response for to elder financial exploitation, CFPB and the terms of NMS, were implemented in order to insure that consumers are protected from unfair, deceptive, or abusive acts and practices and from discrimination. 
I contacted SF, with the help of my third party agent early XX/XX/XXXX, after a timely process of having the co-borrower XXXX XXXX execute, notarize and record a quit claim deed on the above mentioned property. We spoke with XXXX agent id # XXXX that indicated the quit claim deed had been updated to SF, records, on XX/XX/XXXX. She also advised that in order for me to complete the modification process with only using my financials that I would have to undergo an interview with the loan resolutions department. This is when we began to experiencing the run around as to what exact steps were required in order for me to be reviewed for assistance utilizing my XXXX income along with my new renters. On XX/XX/XXXX, we were then directed to an agent by the name of XXXX agent id # XXXX, XXXX XXXX the single point of contact was unavailable and XXXX, stated that her manager advised that we must apply for an assumption modification, which was indicated as being much the same as a regular application request for modification assistance. So we commenced to gathering all of the requested documents that SF, agents and managers required for the review. Agent by the name of XXXX id # XXXX advised of the following : 1. ) Copy of Lease Agreements-Need 2 months ( rental income ) worth of payments 2. ) Letter stating that renters pay cash 3. ) Award letters for SSI and XXXX ( Bank Statements ) verifying income 4. ) Brief letter explaining why he has not filed taxes 5. ) Hand written hardship letter 6. ) XXXX 7. ) Property Inspection ( Inspector will contact our office to set up inspection date and time ) All documents were then faxed to SF, on XX/XX/XXXX, on XX/XX/XXXX, XXXX agent id # XXXX, that some documents were missing. Hardship letter, letter of explanation ( LOE ) that no taxes are required to be filed due to XXXX status. LOE, only income is SSI and rental income and bank statements showing rental deposits and finally an award letter for SSI Benefits. Between XX/XX/XXXX, and XX/XX/XXXX, we were repeatedly told over and over that more documentation would be required in order to complete a review. I responded to all of the requests until finally on XX/XX/XXXX, we were told that I needed to file taxes reflecting rent and ssi benefits to be reported in order for the SF, underwriting team to accept as bonafide qualifying income. The problem with this is that I just started renting out rooms within this past year XX/XX/XXXX, and per my tax professional Im not obligated to file an income tax return with my current XXXX status. SF, is being overly burdensome with their requests to prove my rental income and it is not required by the IRS, that I file a return. SF, is mis-representing themselves as an authority on taxes and the behavior demonstrated violates the terms of the NMS, the statutes under the Dodd Frank reform of XX/XX/XXXXand various statutes under the jurisdiction of the CFPB and state rules surrounding unfair, deceptive, or abusive acts and practices and from discrimination. 

SF, also has an obligation to process the loan modification with transparency and clarity per the NMS, of XX/XX/XXXX. As a result of SF, refusal to process my request for assistance they have also issued a sale date. I would like to further point out that I have received no written notice of any such sale date nor has there been any publications run in our local newspaper indicating that a sale date will occur on XX/XX/XXXX. However there is a sale date pending for XX/XX/XXXX. Indiana, state law requires that the foreclosure sale process involves publishing an ad once a week for three weeks. The first ad must be run 30 days before the sale. At the time the first ad is run, each owner must be served with notice of the foreclosure sale by the sheriff.

Company response to consumer: Closed with explanation