Consumer complaint received 2021-07-22
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
This XXXX I visited one online website and paid {$45.00} for one month fee by using XXXX XXXX XXXX Mastercard, the website said I could cancel the service anytime ( as usual ). in XXXX I did not want to continue and thus I called the phone posted on the website to cancel the service and I waited almost one hour but no one picked up the phone, and also I could not find any other contact information. 
I called the credit card in the XXXX at XXXX and I was told that the charge - {$45.00} was pending ( XXXX XXXX ). I told the credit card customer service that I did not agree to pay anything more and I have called but I could not find the website owner, and thus I asked the credit card company to stop paying and mail me a new card. The credit card customer services agreed to stop paying and mail me a new card. After two weeks I received the new card and I thought the issue had been resolved. But in XXXX I received my statement the charge was still there and in addition, I was charged later fee and interests. I called credit customer service again in XXXX, I was told they were investigating and then I received a favorable letter from them, I thought the problem had been cleared, and thus I did not intentionally keep the letter. In XXXX I received billing again and I was asked to pay more ( the original charge + fees + interests ). I asked the customer service again and this time I was told my case had been transferred to dispute office, I spoke a lady in charge and it seemed the charge would be removed. But last week I received my monthly billing again as attached. the charge was still there and some later fee adjustment under my request. I called them again on XX/XX/XXXX and my phone was transferred to customer relation office and no one picked up the phone after one hour waiting. XXXX on XX/XX/XXXX, I called again and a lady in customer service answered my phone, she totally agreed with what I told her and she suggested me to call XXXX next day - XX/XX/XXXX during the regular time. I followed and called dispute office on XX/XX/XXXX, a man with heavy XXXX accent answered my phone, he told me they could not dispute the charge since this was recurring charge. I do not know who told him that, and also it is not a business of credit card company. I told him that I am the card holder and I have right to ask my card company to stop paying anything I did not agree, and they did not stop payment under my request, which was a misconduct. I feel the credit card company stick with some scam -like company together to damage their customers, the credit card provider charges customer later fee + interests and in the meanwhile the scam-like company makes money from customers. As a card holder, I feel losing control of my own credit card. Obviously I have spent a lot of time and energy but I could not stop them, and I need your help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation