Consumer complaint received 2017-03-08
Company: Danco Financial Services, LLC
State: GA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
( PLEASE READ ENTIRE PASSAGE, PLEASE!!!!!!! ) In XXXX of 2016 I leased a XXXX XXXX from XXXX XXXX location, I was informed that I had a 90 day warranty. On the 92 day the " car just stopped running ''. I found out the engine was basically blown and I was told by XXXX at XXXX, that there was nothing that could be done and to call my finance company, Danco Financial. They also gave me little resolution, so I called around and waited what ended up being 2 1/2 months for someone, anyone to contact me back and say they could help. I was without a car throughout this time but still paid my carnote along with paying XXXX, cabs, friends, putting gas in my moms car and taking the bus to take my baby to doctors appointments. So I, feeling hapless, made a report about this situation before and soon after I was contacted by a man named XXXX on behalf of XXXX XXXX and Danco. He informed me that they would come and get my car the same day ( a Monday ) and that the car would be fixed by Friday and if not then I would be placed in another car with the same value. On Friday my car was n't ready and I was told it would be ready by Monday, on Monday it was n't ready. So I told XXXX that I felt like the car was irreparable and for the safety of my child I 'd just like to relook at something else ( which was what we spoke about initially ) and when I proposed this he said he could n't help me if I decided to go down that route and he would refer me to someone else. I was irritated so I asked if that was the case and he said that he would still help but he 'd place me in touch with XXXX at their XXXX location. So I spoke with XXXX and he told me to come in on Friday and he would have some options available. When I got there he had just left and I waited for 2 hours for him to return, when he got back he saw someone else first and when he saw me he had no options readily available for me to see or test drive. So he offered me a loaner car for the weekend because I was about to be late for work. So XXXX offered me a loaner car that I was to return on the following Monday. I signed the Bailee agreement and I returned on Monday, I was an hour late due to timing issues, and when I got there he was with a customer so I waited on him and when he got to me he told me to hold on and he went outside for about 10 minutes, he came back into his office and asked me did I want XXXX older model vehicles that were nothing like the vehicle I was replacing, I was very disheartened because I felt like he would have at least had a list of the vehicles that were in my price range, from all the lots combined, for me to be able to see. There were none. So I was told to keep the loaner car until they could find me something. I ended up having the car for about a month and the day before I returned the car I was pulled over THREE TIMES IN THE LOANER CAR ( in 1 day ). I was told by the XXXX Police that the car had NO TAG, NO INSURANCE, and NO REGISTRATION! I was given a ticket for all XXXX and told that I was supposed to have XXXX tickets, the car was supposed to be towed and I was supposed to be on my way to jail! But he told me that obviously the car was n't stolen, and that I should engage in a civil suit against them. I instead returned the car the next day and told XXXX about the tickets and I was informed that he would take care of them, he told me to bring him the receipts and he would reimburse me. I told him that I did n't want to go to court and admit guilt for something I had no idea about and pay for it out of my pocket and hope that he would pay. He told me that was all he could do. So I contacted XXXX and told him about the situation, he immediately put me in contact with a lady named XXXX. I sent her a picture of the tickets and was informed that she would handle them. XXXX contacted me a few days later saying that the date on the ticket had passed

Company response to consumer: Closed with explanation