Consumer complaint received 2023-07-27
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XX/XX/XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX, Iowa XXXX Subject : Ongoing Dispute with Experian Regarding Incorrect Personal Information on Consumer Credit Report Dear Sir/Madam, I hope this letter finds you well. I am writing to bring to your attention an ongoing issue I have been experiencing with Experian, one of the major credit reporting agencies. Despite my previous attempts to resolve this matter, the incorrect personal information on my consumer credit report has not been adequately addressed. 

On XX/XX/XXXX, I called Experian requesting that they correct the inaccurate personal information and remove incorrect addresses and names from my credit report. The inaccuracies on my credit report have the potential to negatively impact my creditworthiness and financial standing, which is deeply concerning to me. 

Despite the stipulated period for Experian to investigate and rectify the inaccuracies, the incorrect information has not been removed or corrected as of the date of this letter. I have been monitoring my credit report closely and have seen no changes in the erroneous data, which leads me to believe that my complaint has not been properly addressed. 

In accordance with the Fair Credit Reporting Act ( FCRA ), I am entitled to have accurate and up-to-date information on my credit report. I believe that the continued reporting of incorrect data by Experian is a violation of my consumer rights, and I request the CFPB 's intervention to resolve this matter promptly. 

I am providing the following details for your reference : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/XXXX Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX XXXX, CA XXXX Incorrect Address ( es ) listed on Experian report : 1. XXXX XXXX XXXX XXXX, XXXX, CA XXXX 2. XXXX XXXX XXXX XXXX XXXX, CA XXXX Incorrect Name ( s ) listed on Experian report : 1. XXXX XXXX 2. XXXX XXXX XXXX 3. XXXX XXXX I kindly request that the CFPB investigates this matter on my behalf and ensures that Experian complies with the FCRA by correcting and removing the incorrect information from my credit report. Additionally, I would appreciate regular updates on the progress of this investigation. 

Please find attached copies of my previous correspondence with Experian, which includes proof of my initial dispute and their acknowledgment, as well as any relevant documentation supporting my claims. 

I sincerely hope that the CFPB can assist me in resolving this issue and ensure that my credit report accurately reflects my credit history. Your timely attention to this matter is greatly appreciated. 

Thank you for your assistance and understanding. Should you require any further information, please do not hesitate to contact me at XXXX or XXXX Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief