Consumer complaint received 2021-06-18
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
XXXX XXXX, As of XX/XX/2021 Experian, was reporting my correct address. On XX/XX/2021 I noticed that Experian changed the city of my address. Instead of reflecting that I live in the city of XXXX, it was wrongfully changed to the city of XXXX. On XX/XX/2021 I submitted an online address dispute included with a copy of my drivers license and a recent utility bill. This dispute was completed, and yet, the incorrect address remained. As a result, I called and spoke with multiple Experian representatives and supervisors and multiple address disputes were opened. Even with the required proof, the address has yet to still be updated. 
Moreover, miraculously on XX/XX/2021 an address dispute resulted in my address finally being corrected. The report number for that one is XXXX. However, the result of the previous address dispute was short lived. Within five minutes of being corrected, I received a notification that another address dispute had been resolved. This address dispute removed the correct address and replaced it with the incorrect version, yet again. The report number for this one is XXXX. 
More in depth, as a result of this, I called Experian today at XXXX XXXX on XX/XX/. The first representative took my information, and did an investigation on the address matter. The representative short investigation concluded with the current reporting address as being incorrect. As a result, the representative made a reference/case number which is # XXXX. The representative transferred me to a Dispute team member. After I provided the new representative my information, I gave him the reference/case number generated from the previous representative that I spoke with. Once I gave the representative the reference/case number, the representative became silent. I still heard background noises. After approximately fifteen minutes, I asked the representative Are you still one the line? I heard no response. I followed with, Hello. Still, I heard no response. As a result of no response, I hung up the phone and proceeded to file a formal complaint against Experian. 
Moreover, filing a formal complaint against Experian is my last course of action. I have uploaded proof in the form of my drivers license and an updated utility bill to support my claim of an incorrect address being reported. Also, the address currently being furnished on my credit report by Experian is not a real place. In essence, the address does not exist. A quick XXXX search would prove this. Filing this complaint only came after multiple attempts to no avail to have Experian correct my address that is being listed on my credit report. 


P.S I have already supplied Experian my driver/s license and an updated utility bill via Experian 's online portal at www.Experian.com/Upload I will not attach those documents to this complaint!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief