Consumer complaint received 2022-04-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have funds that were deposited to my XXXX Bank of America account for my Unemployment benefit payments that Bank of America has held and after countless attempts to unlock my account I have received no resolution. I have already contacted all parties including XXXX in which XXXX informed me that my Pandemic Funds had already been deposited to my Bank of America account and that XXXX had no issues regarding my identity or validity for my unemployment benefit claim. XXXX informed me that my payments for my Pandemic Unemployment Benefits claim had been released and that I would have to contact Bank of America and have the bank resolve any issue. I have contacted Bank of America countless times and spoken to many representatives who all were of no aid and Bank of America has continued to hold my funds from my Pandemic Benefits from the first payment that XXXX made to my Bank of America account first payment dating to XXXX continuing on through up to XXXX. Below I have listed each payment made by XXXX to my Bank of America account, the amount of each payment made for that date, and the payment id for each payment made to my Bank of America account released and deposited by XXXX. 

PAYMENT DATE : PAYMENT AMOUNT DEPOSITED : PAYMENT ID : XXXX {$900.00} XXXX XXXX {$900.00} XXXX XXXX {$900.00} XXXX XXXX {$810.00} XXXX XXXX {$700.00} XXXX XXXX {$1400.00} XXXX XXXX {$700.00} XXXX XXXX {$700.00} XXXX This is a Total amount of {$7000.00} in Pandemic Benefits funded to my Bank of America account by XXXX. The Total amount in which Bank of America has repeatedly refused to allow me to access using the debit card that Bank of America mailed to me that Bank of America refused to allow me to activate using either the Bank of America website for card activation nor using the Bank of America phone system ( both the automated system and speaking with a live Bank of America representative ) I have made every attempt in contacting Bank of America regarding these issues and Bank of America has failed to resolve their errors or allow me to have access to my money from my Benefit Payments made by XXXX. Bank of America refused to send a new debit card for my account for me to have access to my funds to the updated mailing address I provided Bank of America as I had moved from California to Texas due to the Pandemic and the effects the Pandemic had to my income and financial stability. The address " XXXX XXXX  XXXX  XXXX XXXX TEXAS XXXX " this address information I had given to Bank of America to use as the mailing address ( which is the same address that XXXX has on file as well to use as my mailing address ). NOW, my new and current address has changed as I have relocated and moved since then. MY CURRENT MAILING ADDRESS IS NOW " XXXX XXXX  XXXX XXXX TEXAS XXXX ''. This address is also as part of my contact information that XXXX has on file for my information on my Unemployment Benefit Claim Profile for XXXX. I am hoping that I may receive aid and find resolution with these issues as I have had many hardships due to the Pandemic and access to my funds would be of great help for my family and myself during these times. 

Thank you for your time, Best regards, XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX ) XXXX XXXX XXXX  XXXX XXXX, TX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation