Consumer complaint received 2023-05-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
XXXX XXXX I open a claim for fraudulent charges I did not make or purchased I lost my edd debit card on a gas station and then checked in and hospitalized for about 2-3 months I came home and checked my card balance and {$2300.00} where missing I called and open a claim and they credited my account for XXXX then I get a letter saying this credit was reimbursed because my account was subject to fraud leaving my account negative and had to repay with my own benefits is kept frozen for a long time then on XX/XX/XXXX I get a letter to reopen claim for consideration I due and gets denied XX/XX/XXXX XXXX is blocked and fraud continues Im blocked from online account Have no clue of whats happening XX/XX/XXXX I get a denial letter for dispute XXXX Consider dispute close. XX/XX/XXXX the fraud claim on XX/XX/XXXX merchant reimbursed you for transaction on XX/XX/XXXX I called and they said claim is still under investigation after or before they froze my account they said the claim was on my favor and consider {$2300.00} credited permanently. Then they take the money back and now Im asked to verify my identity and they will return {$2300.00} into my account once verification is completed. That didnt happened so Im asking them to send me the statement with corrections made but I dont receive them I dont hear back and have no idea {$2300.00} have no clue because I didnt receive a letter saying they credited my account on XX/XX/XXXX is now XXXX and Im told that first claim doesnt exist second claim made on XXXX was approved and credited on XX/XX/XXXX, but I never received a card or a letter with updates and they keep allowing fraud on my account I finally get a new card and have access to online so much fraud XX/XX/XXXX skrilled took a total of {$2100.00} from my account I contacted them and was told to call boa to get my money back since it was such a long time ago I explain that my account was frozen then blocked she totally understood and she feel bad for my situation. XX/XX/XXXX I open a new claim but I already know that I wont probably get my money back. Im still owing rent for months I make boa responsible for all this financial damage cause to myself. Im very worried about someone having my ssc, green card and XXXX which was lost and are using or try to use on Texas I got a letter saying someone had try to open a electricity account presenting my documents. IRS also told me someone is using my social security and personal information for work purposes. XX/XX/XXXX I got a letter saying I received credit of {$37.00} for fees associated with a prior claim XXXX I called and representative said disregard this is for a claim that is closed then why would I receive this letter just know if claim was closed it makes no sense and they need to pay attention on the information sent out to me especially if is sensitive information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief