Consumer complaint received 2020-06-08
Company: WELLS FARGO & COMPANY
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
I was given a job offer. ( I will attach ) I accepted the job offer and worked for this individual for 1 month. 
I was sent a check for {$4900.00}. I called Wells Fargo after I mobile deposited my check to say that it didn't look right and I thought it was a scam. XXXX This is all on a recorded line ). 
When I called Wells fargo to cancel the check, they stated they couldn't cancel ( even though I said it could potentially be fraud ) and they had approved of it the next day. 
During that time, that individual that I worked for hacked my information and sent money through the XXXX.I woke up to {$0.00} in my checking and savings AND my credit card was at it's full max. I called Wells Fargo to let them know that I did not authorize these transactions but they indicated that I did. I have the police involved as I was threatened and the individual ended up coming to my house saying that if I did not tell the bank I authorized them, than they would come after me. 
I had to Wells Fargo they were sent but only for a job ( that was part of my responsibility for that individual. ) I I also contacted XXXX and they stated there was nothing they could do. 
The {$4900.00} check AFTER I called Wells Fargo to let them know it could be potentially fraud, got reversed. 
I called Wells Fargo to submit a claim and they indicated they can no longer help me after several attempts to get it reconsidered. I even talked to the corporate office and they said that they should be able to look into it and they never did. 
They sent me multiple letters. 
The CC departments said I will get my reimbursement back. They gave it to me, then took it out of my account the next day. 
They sent me a letter stating that I would get {$2000.00} back and then the next day said I couldn't get it again. 
Wells Fargo treated me terribly and they have XXXX for when people get scammed. 
I filed a complaint through Wells Fargo and they never got back to me. 
It's very confusing when I have been a member since XXXX and they should be able to protect their customers. 
Now I am out of {$4900.00} and tried very hard to let them know that it was an incident involving myself bring threatened and that when I tried to call back ( even the police officer told me to call them with the police report ) to say that I was threatened and since I told them I sent money for donations they declined and treated me TERRIBLY. 
They told me to stop calling and CONTINUOUSLY send me letters saying they will refund me and than they don't. 
All of this should be on a recorded line with them. 
1. ) - I asked to cancel a check due to suspicious activity and they did NOTHING. Not even close my account! I had to call them back to let them know that I was scammed and they did NOTHING.

2. ) They told me that they were here to help and that is not the case. I got told I would get a credit on my CREDIT CARD ( which they processed on XX/XX/XXXX and then took it out of my account again ) - THIS HAPPENED MULTIPLE TIMES. It was not stated it was a ( temporary credit ), they gave it to me. When I called, they transferred me multiple times and when I got to the fraud department, they said that there was nothing they could do. 
3. ) When I called a second time to let them know what had really happened with myself being in danger, they offered to get it reconsidered and I was on hold for them to tell me " There is nothing we can do. '' and that was it. Nothing else.

4. ) They sent me a letter stating that I was able to get {$2000.00} back on my card and then when I called them to say that I don't see a credit and how can you approve of it and then cancel? Again, there was no temporary credit given. It was given to me by them from their claims department. When I called back they stated that " sorry for the miscommunication. '' They didn't protect me in any way/shape or form. I have been on the phone with them for hours and hours and no one has helped me at all. They won't understand my life was in danger and that I did NOT authorize these transactions. This would not have happened if they would have cancelled that check. 
I was scammed out of {$4900.00}. I have not received any money back from Wells Fargo OR a follow up on my complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief