Consumer complaint received 2022-04-03
Company: CITIBANK, N.A.
State: WA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
OK so my mom had XXXX  when XXXX very first started out I was credit card fraud I was doing the best to always keep my credit up and make my payments and then I told these people that somebody was going in and racking up a bunch of stuff on my credit cards for Home Depots I had XXXX credit cards then they were making the Bare minimum payment pretending to be me and then going and turning around and going back through the line and purchasing more stuff and going over the limit as I called them and told them this is not me stop letting this happen theres still trying to get money for both credit cards on top of that I had a XXXX XXXX  with Citibank I also had a XXXX somebody has used all these racked up a bunch of that of course I had some dead on these but not like I do now and I have called all these companies and certified the mail hired XXXX and they have been telling them stop harassing me they will not they want all their money and late fees and all the stuff and I have told him repeatedly to go back and look at his signatures these are or who is doing white but as you know there are so many scams with Covid right now Bare minimum payment pretending to be me and then going and turning around and going back through the line and purchasing more stuff and going over the limit as I called them and told them this is not me stop letting this happen theres still trying to get money for both credit cards on top of that I had a XXXX card with Citibank I also had a XXXX somebody has used all these racked up a bunch of that of course I had some dead on these but not like I do now and I have called all these companies and certified the mail hired XXXX and they have been telling them stop harassing me they will not they want all their money and late fees and all the stuff and I have told him repeatedly to go back and look at his signatures these are or who is doing white but as you know there are so many scams with Covid right now now not to mention when you use a gas card for XXXX you dont got ta prove anything or show anything you just pull in grab your gas and leave when you go to a gas station you can go in and use a credit card swipe it and grab chew tobacco food whatever you want and thats what these people did they did all kinds of crazy things and I have been fighting us and I cant refinance my house I cant do anything and move forward because they have ruined my credit and before any of this the credit bureaus know that my credit was always outstanding I always paid above and beyond I even had to give my truck back and have someone take over payments and notarize it at a bank just so I didnt XXXX up my credit and then this happens are you kidding me I am not wanting to play around with my credit at all!! Everyone knows that I was coming into a little bit of money because my mom died like maybe XXXX and they knew that and so thats why people are so shady they also Sold a bunch of stuff from my mothers house and I couldnt prove exactly who did it but they did it and then my XXXX has been hacked my whole entire everything has been ruined and now I keep getting weird text messages for my niece XXXX who is strung out on drugs through my phone my XXXX being harassed on social media and I have a funny feeling but I cant prove anything I need some help Ive already made a police report that she came here and stolen over {$3000.00} Worth of clothing bath stuff shavers perfume a bunch of stuff of mine out of my home because shes XXXX out on XXXX  shes XXXX XXXX XXXX shes a XXXX XXXX goes around doing XXXX  things for XXXX  shes very bad and she knows how to hack stuff like crazy to get her XXXX money shell do anything I cant prove anything that its her but I have a funny feeling and I need some help her name is XXXX XXXX I just received just now as I write this another weird thing on my phone with her name on it but I do know that she was also involved with a guy name XXXX XXXX again she knows a lot of druggie people and I can not prove For sure who is exactly stole those credit cards who exactly racked up all those charges but I know somethings not right and I keep trying to fight these creditors and paying the {$60.00} to XXXX XXXX and XXXXm not getting anywhere certifying letters to the creditors explaining to them things arent seeming right as I own my own home Im never late on my payments and I have been doing the best I can and these things are dragging my life down deep I need some help sincerely miss XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation