Consumer complaint received 2022-12-23
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
My complaint is about The CFPB. In XXXX i notified the CFPB by telephone to advise them that i believed that money was not applied to my mortgage correctly. In XXXX Wells Fargo purchased our Loan from XXXX Mortgage. It had to be done in a refinance so Wells Fargo could stick us with the fees, and take over. In XXXX when i called to report this the Employee at the CFPB laughed at me, belittled me and did nothing but hang up laughing. Next I sent the CFPB the proof of what was happening and i was told that my information was to PRIVILIGED and you could not except it. It was never returned to me, so what was done with my priviled information, I have no idea. and now in XXXX, I send Wells Fargo all the proof i have because someone at Wells Fargo sent me information about my loan that proved everything i reported to The CFPB but once again you closed the case because Wells Fargo lied to you about what i sent them. So that proves you read nothing, you send it along, and whatever the response you do not read that either and close case. They said I sent information from XXXX and on. Wells Fargo sold us in XXXX so why would i send them anything that had to do with finally getting away from them. 3 times you have made me look like a fool in front of the people that destroyed my life. XXXX XXXX, Wells Fargo Home Preservation Specialist gave me some information. This is her title, yet she told me that XXXX XXXX and Homeowners insurance was the same. I sent in a XXXX payment. In Funds received XXXX it says XXXX, XXXX XXXX, XXXX XXXX and Escrow XXXX and unapplied funds XXXX, but these funds were not from me they were given to us by Wells Fargo. XX/XX/XXXX I received a phone call from a XXXX XXXX, stating that i received information that i should have never gotten. I took that as a threat. Because it was all the information of 9 years where every payment I sent in went to. The account numbers, the codes how to cover up how the money was taken and the missing XXXX XXXX years Wells Fargo could not provide me with since they took over, from XXXX through XXXX. XXXX XXXX said all mortgages start in XXXX of XXXX. This is what you closed. Now i see The CFPB is fineing Wells Fargo Billions of dollars and and you keep making me look like a complete fool. 7 years ago i contacted the CFPB to be laughed. i was not included in not one class action law suit, my l CURRANT loan was modified, when court documents said we were no longers in foreclosure after I sent XXXX on XX/XX/XXXX and our loan was modified XX/XX/XXXX by adding 10 years and XXXX to end of our current loan. The court documant said amount to capitoloized was 0. I dont need to be XXXX. I have called every Agency in the United States to be hung up on or treated just like the CFPB treated me. Not one Attorney will help me, but when i do find one, I plan to sue the CFPB for siding with Wells Fargo, for never reading a word a sent you Closing case after case when the proof was sent to you and i have it infront of me. The CFPB never never took any time to help me. And now XXXX who sold me to Wells Fargo is calling me. Next i am on to the XXXX. The CFPB, Wells Fargo and the XXXX  destroyed my life, my family and my health. To this day i have not received a dime. 7 years. I was blamed for stealing this money. 6 times in 9 years we were referred to foreclosure, charged XXXX '' XXXX of fees over 9 years. Thank you for ruining my holidays and my life. Because youcould not be bothered to read information and believe crimminals. I am sure I will never see a dime of any of this money, from Wells Fargo or XXXX Mortgage, i still have the closing papers when they traded us to Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation