Consumer complaint received 2023-08-17
Company: Aspen Yo LLC
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My son and I are in danger of losing my house of 30 years because of the questionable and possibly illegal actions of Gregory Funding. I am XXXX and suffer from XXXX and on a fixed income after working for Social Security in XXXX XXXX for 40 years. My son XXXX is my full time caretaker and he is helping me to write this letter. My husband handled all of our finances and he had the mortgage payment set on automatic debit with XXXX  and payments were in good standing. Shortly after he passed away the mortgage was transferred to Gregory Funding. My son and I assumed that the automatic payments would continue to come out of our account so we did not take any action as we were busy with funeral arrangements and getting me settled without my husband. Once we realized that the payments were not being taken out my son XXXX who is my authorized representative and has Power of Attorney contacted XXXX to try and reinstate the missed payments. This is where the problems and shady activities begin. 

XXXX was given a reinstatement amount in XXXX of {$5900.00} to catch up the missed payments. He called in by phone and gave bank account information for the ACH debit and was told it cleared and they gave him a confirmation number. When he checked his bank account the next day he saw that the funds had not been withdrawn and when he called in to XXXX on Monday their agents said sorry it did not go through, and that they had been trying to call him. This is where the concern starts, because there was no record of missed calls on his phone or my phone and this is a total lie. Then their agents said the reinstatement figure had increased {$1300.00} over that weekend. We are requesting a full and complete ledger and accounting of all payments due, all fees, all interest as well as a specific description of the type of fee that would increase the payment {$1300.00} over a weekend. From an extra two days of interest??? My son did not have the extra {$1300.00} so their agents told him that they would order a new reinstatement amount because the old one had expired and that it would take at least a week to 10 days to get a new reinstatement amount, and since the reinstatement figure is only good for two weeks we would only have 3-4 business days to get the payment together. We were unable to catch up because Gregory Funding dragged their feet with the reinstatement figures and played a shell game with our family home. In the last three months the reinstatement amount has doubled. There is no logical explanation for this and we want some answers. We tried speaking with the lawyer for XXXX and he gives us the runaround also. XXXX recently tried calling in to their main office and asked if we could be considered for a loan modification. The agents said no, but we could try to apply for the Maryland XXXX program but that it takes so long we would probably lose our home before we get help from them.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation