Consumer complaint received 2023-12-13
Company: CITIBANK, N.A.
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
SR. OR MADAM AUTHORITI OF CFPB PLEASE, YOUR OFFICE MUST NOT CLOSE THIS CLAIM AGAIN THE ISSUE CAUSED THE DEATH OF MY MOTHER XXXX XXXX XXXXXXXX XXXX XXXX AND THE ANSWER RECEIVED WERE FALSE FROM THE EXCECUTIVE UNIT FROM CITI XXXX 

PLEASE, TO RESEND THE CLAIM BUT NOT TO THAT PEOPLE, BECAUSE THEY ARE INVOLVED ON THE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

PLEASE SEND THIS TO CITI CEO XXXX XXXX XXXX SINCERELY YOURS XXXX. XXXX XXXX XXXX Sir or Madam of Citi Executive Response Unit, The Citi managers robbed my family, they took money from our savings from the Citi account and bought garbage bonus ; we received extortions, discriminations, threats and repulsive monkeys during years that caused the illness of my mother and her death, CITI murdered her ; Because the same I have a deep illness. 

The robbery as other disasters your Citi did to my family are completely documented. 

You did not answer my note and you are lying to me, to US Government Authorities and to my murdered mother, that can not defend herself and that makes your note repulsive and you and your office accomplice of a muder ; that makes you and your answer with no value.

I claim urgently the response of CEO XXXX XXXX XXXX answer XXXX. XXXX XXXX XXXX XXXX XXXX, My dear MotherXXXX XXXX XXXX. XXXX XXXX de XXXX Dear CFPB Obbudsman, I am raising an extremely serious accusation against Citi bank, and for this accusation to have an ethical response, it must be raised to the highest authorities of the bank to the CEO XXXX XXXX XXXX and to other Citi Directors ; I request not to raise the claim to the Citi Response Unit, since that Citi office has protected the Citi officials who caused serious personal harm to my family, and their response would be contaminated. In the attached summary it explains the serious crimes that Citi officials committed against my family with tragic consequences ; The initial crime was the purchase of bonds by withdrawing our money from our savings account without our authorization, A Citi manager purchase of junk bonds that they wanted to remove from their balance sheet with our savings ; That crime was confessed by the Citi official who did it and by our another account officer whose confession was recorded in its entirety by Citi systems. The responsibility of extracting money without authorization was the first criminal act that we suffered, and those that followed were worse and included extortion, discrimination, threats that led to the tragedy that we suffered and the details of which are explained in detail in the attachment ; Citi can not disclaim responsibility for the theft of our savings account or for the other crimes suffered ; In recent years I have had several Citi account officers with whom I was able to speak only once, each of them, although they promised to contact me again, they never did, which is why they also prevented me from making investments with my savings not yet stolen. More than a year ago, Citi transferred those assets to the financial company XXXX contrary to my will, so I warned Citi officials that they were transferring a crime, as well as I warned XXXX officials not to receive those assets because they were the product of a scam and that because of its consequences they were stained by the blood of my family. An XXXX official called me informing me after my previous complaint ( XXXX ) that they had no background information, something that is absolutely false since many XXXX officials were part of Citi and because I advised them in advance. 

On the CFPB portal the case is shown as closed and the only thing that is closed is the lid of my mother coffin that died because the damaged caused by some Citi managers CFPB Ombudsman, my family suffered acts of corruption and very serious personal crimes by Citi officials that caused us a tragedy; Please, I reiterate that this demand in order to have sense must be brought to the CEO XXXX XXXX XXXX and to other Directors of Citi. 

Sincerely yours Eng. XXXX XXXX XXXX XXXX are some of the e-mails sent to Citi authorities that describe the crimes committed by Citi and its consequences CITI CEO XXXX XXXX XXXX, CITI XXXX XXXX XXXX XXXX, I consider it important that you know who your organization murdered. My mother XXXX XXXX was a happy girl in her youth, the daughter of an Argentine mother and a Greek immigrant ; As a child she stood out in her studies having had the absolute record of having an average of XXXX points, the maximum possible in her high school ; She graduated as a doctor and worked as a rural doctor for years, followed by further professional growth with studies in XXXX and the United States ; She saved thousands of lives along her life. 

Even today, people or relatives whose life my mother saved visit me and they remember her fondly. A great lover of music, she masterfully played the mandolin, which is an instrument of Greek origin. She married my father XXXX XXXX and had XXXX children, XXXX, XXXX ( me ) and XXXX. The last 10 years of her life she was in a vegetative state because his XXXX XXXX increased due to the tragedy of the disaster that Citi did to us ; I took care of her all those years, I also became ill to the point of having lost my life due to the threats received by Citi managers ; The ambition led your bank to commit a murder and other crimes, and now you hide behind your great economic power, helped by my status as a XXXX XXXX man. 

XXXX XXXX XXXX, you have to know that your people from the Citi Executive Response Unit were lying to US Government authorities ; Please get rid of those gangsters. 



XXXX. XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- My family was scammed and received criminal actions by Citi people with dramatic consequences for us and I'm claiming for your answer. 

Being customers of Citibank was a tragedy for us ; We suffered not only scams, threats, extortions, discrimination, teasing that has damaged my mother seriously, today dead and caused irreparable damage that made me have a huge illness ; The photos show your Citi services to my family. 

XXXX XXXX XXXX and XXXX XXXX XXXX, my mother, an excellent cardiology doctor that saved thousands of lives, the most delicious and intelligent person died suffering because of the actions of your people ; on the last violent thread done by the Vice President XXXX XXXX XXXX XXXX of CIFS Citi I had a XXXX XXXX, I had the time to advise her of the situation but that person instead calling for the urgency she left me XXXX on the other side of the phone ; just by chance, thanks to a neighbour I saved my life. Your Citi person knew my health situation, she call me to make me more damage, that could have been a XXXX ; XXXX will not forgive the people that made so damage to my family ; Citi XXXX  my mother ; Citi is an XXXX organization ; Robbery to workers should not be the way your Citi managers show profit to the bank. Stealing with violence under the knowledge and inaction of the highest authorities, and leaving the victims damaged or XXXX, does not differentiate Citi from a XXXX XXXX XXXX XXXX. Did you XXXX XXXX and XXXX XXXX receive the hundred of notes I sent you during the years? 

We had suffered XXXX not only because of the robbery, and the many threats, but also your people made us all type of discriminations. 
including monkeys, something reprehensible ; The CIFS people made fun of my state of health and how they scammed us ; XXXX XXXX, XXXX XXXX, that is the human quality of some of your people. 

XXXX XXXX XXXX, you have to be in my southamerican shoes to know about the moral quality of some people that are working in your organization. 

In addition to the crimes, your people made so many mistakes with our account and documents that made us further lose our values. 

We have been claiming with no assistance from Citi for more than two decades ; I used hundreds of the available possibilities, mails, letters, phone calls, the web but no ethical answer I received for all these years. 

A Citi official XXXX XXXX made an investment ( XXXX bonus ) without our authorization ; he knew in advance that I would be out of the country, and I advised XXXX did 6 months later ; This Citi official that did the crime confessed us it ; very simple as he explained us Citi did not want to lose money and they have to get rid of such garbage bonus so he received the order from his Citi main managers to make the investment of such papers for us ; How could it have been authorized?, well surely without any problem in a system of absolute corruption. 
XXXX XXXX XXXX and XXXX XXXX XXXX, you can ask yourself why he confessed the crime, well XXXX wife had a XXXX  issue and was saved by my mother as she was the XXXX who attend in a XXXX  event ; We heard XXXX  wife yelling at him on the other side of the phone when XXXX confessed to us the crime. Corruption, to a customer that was the initial crime but not the worst ; Wives of corrupt Citi people not necessary are corrupt as well, something some of your main managers have to learn ; For those actions he also told us that Citibank offered money ( XXXX XXXX XXXX XXXXXXXX said when his wife yelled back at him ) to leave the bank after committing such crimes ; Citi had to get rid of this man ; A XXXX bank probably was the destination of that dirty money. 

Another Citi official, XXXX XXXX XXXX, my new official at that moment, gave me major data about the robbery as you can read on the attached notes. This bank specialist that gave me this additional information is on this note and as the conversation was recorded you can ask for the tape. " Trust on me '', " Here what A.S did is a scandal '', " I know your case '' " I know everything '', " I am in the kitchen of the bank '' you would recognize these words on the tape ; Many people were scammed as XXXX. told me, that is the reason for the violence we suffered? How many people died because of this? ; Yes, XXXX XXXX XXXX and XXXX XXXX XXXX, Citi people gave me all the data about how they robbed us and documented it with complete impunity ; " another bank would have done the same '' R.B. rehearsed an apology when I claimed for the situation ; I requested CIFS Citi not to erase the tape but as I know who they are, I localized the Citi official XXXX. that has all the data and as mentioned is on copy of this note ; I claim XXXX. for his honesty as well. 

There are people at your bank with total irresponsibility and sometimes with violence, answered based on denial of the facts and they have to know that they are accomplices of criminal acts ; Your people did us too much damage so I ask you XXXX XXXX XXXX and Madam XXXX to order them to stop causing me more. 

The ambition for just some insignificant more for your bank led to committing criminal acts. 

Your people denied the access to speak with you ; and you have to know that we only gave your bank our money and there we got it robbed, my mother 's death, and my huge illness. 

I request you that Citibank make my values be returned with their costs including my health. That's your moral obligation. 

I claim you XXXX XXXX XXXX, XXXX XXXX XXXX for your ethical answer Sincerely yours XXXX. XXXX XXXX XXXX Address : XXXX XXXX ( XXXX ) XXXX de XXXX XXXX XXXX. Doc. : XXXX Phone : XXXX XXXX XXXX PD : A couple of photos of my mother, your Citi corrupt people will recognize her on the day of their final judgment ; She is waiting for them. 
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Dear Sirs. and Madams, Ive found your names at the linkedin page and guessed your emails. Please, read this note. 

My Mother XXXX XXXX XXXX and I were victims of scams by CIFS and Citibank officials, and for defending ourselves we have received a mafia treatment by CIFS Citibank officials that included intimidations and various threads, discrimination and ridicule related how they scamed us and my state of health that they caused it. More than 20 years without any assistance, that's the reason I try to reach honest Citi members and I found your names at Citi XXXX. 

For CIFS people was not enough to rob us, they destroyed our lives in different ways as you can read on this note ;. 

My mother passed away distressed by this situation for years, and after the last threats received from CIFS people I was about to lose my life and because of this situation I was left with a XXXX that does not allow me to have a full life. 

The consequences of the criminal actions were dramatic for my family. I request the main Citi Directors answer. 

Please, I ask. I beg you to send to CEO XXXX XXXX XXXX or a Citi Board of Directors as I can not reach them since years ; Thank you XXXX. XXXX XXXX XXXX XXXX ID : XXXX Phone : XXXX XXXX XXXX PD : My account manager seems to XXXX XXXX XXXX XXXX ( XXXX ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX XXXX XXXX and other Directors, Here I summarized different notes I tried to reach you the latests years ; This was robbery, thrust, intimidation, discrimination and unfortunally also monkeys that made my mother ill, today dead, and me with a huge damage to my health and disable; Some unscrupulous CIFS people from the past and present destroyed my life. I was close to XXXX after the threads. 



With CIFS I have an investment that I never did ; A resume of the first crime but not the worst : A Citibank criminal did it with no authorization ; The corrupt Citibank Manager XXXX XXXX XXXX, that later were qualified for his colleges as a well known gangster confessed the crime and other gave me further details and those are full documented ; Please ask for the phone record with the complete details that XXXX XXXX 

XXXX XXXX ( XXXX ) other Citibank Manager gave me about the robbery ( XX/XX/XXXX, XXXX : XXXX PM XXXX XXXX ) from the phones located in CIFS Citibank XXXX XXXX XXXX de XXXX XXXX XXXX 



CIFS Citibank has this document where they confessed the crime. 



In this summary of notes that I tried to send, you will be able to observe the worst crimes CIFS people commited against us during years and its consequences. 





God will punish the criminals that made so big damage to my family and me, because they had the opportunity to recognize what they did to us, but chose the worst path without caring about the damage they were doing us. 



What you can read is the truth of the facts and most of them are documented, and clearly what these people did and do not match Citi ethic codes and moral behavior. There are just crimes. 







My life is at risk ; You should not allow this to happen in your prestigious bank. 





Please, help me. 







Yours Sincerely Eng. XXXX XXXX XXXX XXXX XXXX XXXX SUMMARY : Reference issue nr. XXXX Reference issue nr. XXXX Dear Directors, please to read this note, I am the person whom the XXXX  of XXXX XXXX XXXX, lied, made fun of until we became ill, with intimidation and threats until I was XXXX. 



My mother, XXXX XXXX ( the tallest in the photo ), was the daughter of a XXXX  XXXX  who settled in XXXX after the XXXX. XXXX XXXX ; My Mother was an extremely brilliant person from her childhood, holding the highest school grade so far not reached by another person out of XXXX absolute in her studies ; Music lover and played the mandolin as a hobby. She received her XXXX degree with honors and specialized in XXXX  and saved thousands of lives with a self-sacrificing life ; He passed away on XX/XX/XXXX without his savings stolen by CIFS. 



I am an XXXX, with XXXX degrees, XXXX awarded by the XXXX  XXXX XXXX XXXX and the other by XXXX from XXXX ; I was dedicated to the design of equipment, machines and product design ; My greatest personal pride is having taken care of my Mother for the last 15 years of her life. Today I can no longer practice my profession because Im very ill ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) and XXXX and the responsibility for my health is attributed to the CIFS. 



Summary : On XX/XX/XXXX, my XXXX, I received an automatic greeting from XXXX Citi on my email address and I replied : Being a Citi client was the greatest misfortune I have ever had in my life with a brief explanation of my situation ; Someone from XXXX Citi read my note and opened an investigation file ; The following week I received a call from XXXX. XXXX XXXX XXXX of the CIFS, who under great nervousness threatened me with a trial for making a claim, something that she had already done many times in the past ; I had to interrupt the call because I was disturbed by the threat of a XXXX XXXX, and I was miraculously saved by a neighbor who has the key to my house ; A week later I expanded the complaint and received the answer from XXXX XXXX XXXX XXXX, denying the truth of the facts with a note clearly addressed to the interior of Citi and emphasizing and giving me the technical elements to withdraw my investment from the CIFS, he also confirmed me at XXXX XXXX XXXX as my account officer. 



The following note possibly explains the nervousness and attitude of XXXX. XXXX. XXXX and XXXX XXXX XXXX ; In XXXX, if you understand, more than 20 years of claims have already passed, I worked in the XXXX XXXX XXXX XXXX XXXX, and they appointed me to do jobs in XXXX for a year ; My mother XXXX XXXX organized a farewell barbecue and XXXX of the attendees was XXXX XXXX XXXX from Citi de XXXX XXXX who was a friend of my father ; In my absence, XXXX XXXX XXXX and with the complicity of someone from XXXX Citi and CIFS withdrew money from our savings bank and bought XXXX XXXX without our knowledge and consent, something that is easy verifiable since neither my Mother or me signed any document related to that operation ; I noticed what happened XXXX ( XXXX ) months in XXXX when I returned to XXXX ; We initiated our claim to XXXX XXXX at the Citi of XXXX XXXX, when the bonds were already worth much less than their purchase value, these protests continued until XXXX before XXXX XXXX who, upon his retirement, confessed to my Mother and me that he made this scam by order of the bank managers ; XXXX XXXX was paid a large sum of money to withdraw him from the bank. 



On XX/XX/XXXX at XXXX XXXX. in XXXX, under a call recorded by CIFS, I received the full confession of the then new account officer, XXXX XXXX XXXX, who had been working at CIFS until some years ago ; XXXX XXXX XXXX explained to me under his full knowledge and you could hear in the recording expressions with a bank slang as " I'm in the kitchen of the bank '' that XXXX XXXX XXXX had scammed us and that he had also done it to many other people inviting me to make a CIFS trial for the scam to which we had been victims. You will be able to request that recording and will confirm the scam declared by that CIFS account officer. 



From that confession, my Mother and I filed complaints with the CIFS authorities ; Those claims lasted for some years ; We received intimations, threats of lawsuits for protesting, and in the claims they made fun of us about how we had been scammed and about my state of health when I presented them with a photo of my XXXX in advance ; My Mother, who only knew how to do good to people, got sick like me and to preserve ourselves we stopped protesting with the conviction that we should wait for people with other values to be in the CIFS. 



In XXXX I contacted the CIFS after many years and I met our new account officer XXXX XXXX XXXX XXXX by phone ; the communication was motivated by capital regularization promoted by the Argentine Government ; XXXX XXXX. XXXX attended the request for the requested documentation with great contempt and discrimination ; That contempt for us led her to make a very serious error in the documentation sent, something that is recorded through numerous messages, which forced my mother and me to miss-sell our car to cover part of the tax costs by not having the time to use our resources available at the XXXX Citi XXXX 



In XXXX, my mother passed away, I contacted the CIFS and started the procedures ; Based on a previous succession, with notaries and lawyers we presented with my XXXX Sisters the documentation for the succession, my Sisters granting me the values of my Mother 's part ; This documentation was approved in XXXX and XX/XX/XXXX in writing and previously in numerous telephone conversations, both by XXXX XXXX. XXXX and her assistant XXXX XXXX. XXXX. You can confirm that approval since it is widely documented in messages, recordings, etc. 



With that approval confirmed, I initiate the claim for the unpaid bonds to the Argentine Government and return to my Sisters all my monetary values that I had in XXXX for their concession of the part that my Mother had on the CIFS and XXXX, under a family agreement with absolute respect and brotherhood ; XXXX ( XXXX ) months later I received a call from XXXX XXXX telling me that they had made a mistake and that they required more legal documentation ; I did not have more monetary values to pay for more legal procedures. 



That year, XXXXXXXX XXXX  XXXX communicated with me, who initially attended to the error, found out in XXXX XXXX the legitimacy of my documents that we had presented and consulted me about the costs that the CIFS had to assume to correct the error made ; In subsequent conversations, XXXX. XXXX. XXXX decided not to take charge of the administrative errors, and have concealment of malpractice. 



Without my mother, this time I had to start claims again, receiving multiple intimations and threats by XXXX. XXXX. XXXX and other people ; My insistence with some Directors led her to transfer 50 % of that investment account to my new account, refusing to be responsible for the rest ; Several months of complaints and bad treatment led me to get very sick and not only because of advanced XXXX but also because of XXXX XXXX that have XXXX me to move safely and work. 



Notes sent by my sisters XXXX and XXXX XXXX making her understand the situation to which she had exposed XXXX. XXXX. XXXX led hereto send me two documents to sign which are absolutely shameful and of doubtful or null legality, of which I have only given her one of them ; Transferred the remaining 50 % to my new account and having appointed XXXX XXXX XXXX as the new account officer, for a year I have been asking for clarification of its content but he refuses to do so. 



Mr. Director, My mother and I were scammed, the same CIFS confirmed it to us, they made fun of us, this organization hid information, and they intimidated us, threatened with lawsuits from the position of power represented by an international bank, until they made us sick. CIFS has XXXX me to lead a normal life, and to support my family with my work. 



We have been victims of deeply unscrupulous people, who use lies as their working tool under the permanent attitude of discrimination and threat as a XXXX method to discourage any claim. 



I ask Citigroup to order CIFS to return the defrauded securities to my family and I would like to ask you what you will do with my health and XXXX. 



The damage done to My XXXX, XXXX XXXX XXXX can no longer be repaired. 



XXXX  XXXX XXXX XXXX XXXX XXXX : XXXX Phone : XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX Dear Citibank Directors, My family was scammed by the XXXX XXXX XXXX XXXX, and it was not only a matter of loss of money, they disrespected us, they intimidated us ; I have been threatened numerous times until I have agreed that I have told with a great discrimination attitude that continuous today ; I ask you for direct intervention and you will verify the truth of my sayings ; Neither my mother nor I have bought these bonds, an unscrupulous Citibank manager did it in a moment that I was out of my country and the only document that relates us to that investment is the documented confession of an account officer that we were scammed ; Also the same thief who did the operation confessed the crime Other financial losses related to mistakes and malpractice by the CIFS people left me in a sorry state of health that Im today. 



We suffered more than 20 years of the XXXX corruption, please I request your help. 



I ask for my values to be returned to me ; Don't let corruption take over your bank. 



Sincerely yours. 



XXXX. XXXX XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - CIFS CEO XXXX XXXX XXXX XXXX XXXX, The CIFS stole our savings since neither my mother nor I have given the order for the purchase of XXXX BONDS, and it is documented that a Citi official took our savings and did that operation without our authorization.

The CIFS officials made fun of us repeatedly, because of the way your organization stole us and because of my illness, and when I showed my photo.

The robbery was completely confessed by two officers of my account, including the one who robbed us, one of those confessions is fully documented.

The CIFS was wrong in relation to the documentation presented for the death of my mother, this being a malpractice and subsequent crime committed by your officials, that did not want to recognize the malpractice, and which is fully documented, and caused me greater economic losses. 



The mistreatment and the threats received by your officials for my claims led me to the XXXX that I currently have that prevents me from having a normal life. I was close to death after the latest thread. 



My account details have not been answered for a year. 



Your organization XXXX XXXX XXXX XXXX robbed us, made fun, lied, intimidated, disrespected us until we became ill and in my case I have become XXXX, for which I hold your organization responsible for these criminal acts. 



Your answers are false and do not respond to the truth of the facts and is aimed at trying to cover up the criminal acts of your organization to the Citigroup main authorities. 



I demand that your organization return my money to me and you have to give me an answer for all the irreversible damages that your organization did to my Mother and me. 



XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Dear Directors, 1 ) Please could you ask the CIFS managers my order to buy the investment I have ; unfortunately for them they do not have, coz a unscrupulous Citibank official did it without our atorithation, the same that later confessed the crime.

2 ) Please ask for the documented record ( see data below ) where another Citibank official confessed the robbery ; you should be surprised with what you can hear.

3 ) Please ask CIFS official of the disaster they did with the documents when my Mother died, that cause me a big economic damage and my XXXX ; These people do not know how to cover their faces for what they did to me. 

4 ) Please ask the CIFS people why they did not answer some data of the investment for XXXX  year.

Dear Directors, these people did too much damage to my family, please I ask for your direct intervention. 



Sincerely Eng. XXXX XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Reference : XXXX Dear Citibank Directors, I have been claiming to the CIFS for an unauthorized investment that a Citibank officer did without my authorization, that man did it knowing that I was out of my country and prior to his retirement to the bank he confessed the crime to us. 

Another account officer gave me plenty of details of the defraudation which was a scandal in that moment under a recorded document by your systems ; Citibank has that record, and you should have no doubt what to do after hearing it. 

The result was that my mother and I fell ill because of the intimidations and even the monkey we received from CIFS people during our claims.

What came years later when my mother dead, and because CIFS bad practice, where even worst and included discrimination and threads letting me know of the power Citibank if I keep claiming.

The consequence of what CIFS did to me is my current XXXX. 

What CIFS did to my family and to me know days is not admissible. 

You can confirm my words and order CIFS CEO XXXX XXXX XXXX XXXX to give back my savings. 



Sincerely yours Eng. XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation