Consumer complaint received 2023-01-12
Company: TRUIST FINANCIAL CORPORATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Certified Mail Letter mailed, received and signed for by XXXX XXXX on XX/XX/XXXX, a representative of recipient of this letter and Banking Institution I wish to place a complaint on to facilitate closing my deceased parents ' bank accounts at this Branch ( formerly known as SunTrust Bank ) My last correspondence is as follows : Truist Bank of XXXX XXXX, Attn : Branch Manager or administrator, XXXX XXXX XXXX XXXX  XXXX XXXX, FL XXXX Re : SunTrust Accounts : XXXX, XXXX XXXX and XXXX ( Both Deceased in XXXX ) Former Florida Address : XXXX XXXX XXXX, XXXX XXXX Personal Money Rate Savings - XXXX and Truist XXXX - XXXX To Whom It May Concern : On XX/XX/XXXX, I sent a letter via XXXX XXXX Mail to the above address, also to the attention of the Bank Manager , and I have yet to receive a response from this letter, nor to my many voice messages and emails sent to XXXX XXXX XXXX who I initially spoke to with regard to the closing of the XXXX accounts referenced above per the Second Amended Order of Summary Administration ( copy enclosed ), following the directives of the Last Will and Testament of my parents, XXXX XXXX and XXXX XXXX XXXX customers of your bank when it was still SunTrust. 

It is unclear to me what is holding up the disbursement of the balances of the XXXX accounts to the beneficiaries named in the Order, namely : XXXX XXXX, XXXX XXXX and XXXX XXXX - all mailing addresses are also reflected in the Court Order. As a retired life-long secretary ( retired from a 20+ career as a secretary in a School District, with experience in Real Estate Banking and XXXX XXXX 5 years in hospitality as an administrative secretary - the XXXX XXXX, XXXX and the XXXX XXXX, NJ XXXX I am astonished with the unprofessional manner in which this delicate matter has been handled by Truist Bank. 

Im not sure if anyone at the Branch ( which was still SunTrust ) remembers my mom and dad, but they were an adorable couple and my father, true to his spirit, was the friendliest customer you could ever hope to meet. I am enclosing a photo of them with the hope that someone will recall them and how cute they were ( married 61 years when they passed away ) and take care of this for us. Its been quite challenging, to say the least, to settle their affairs when they both passed away suddenly and within XXXX weeks of XXXX another, all during XXXX XXXX, in the Spring/Summer of XXXX, as Im sure you can appreciate and imagine. It is my hope to have this final matter concluded by the end of this year. 

Again, I would appreciate it if someone from this bank branch would contact me via phone, text or email upon receipt of this letter. I really dont want to have to file a claim with the Florida XXXX XXXX XXXX XXXX XXXX however, upon our XXXX XXXX advice, we may have to if my efforts continue to be ignored. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation