Consumer complaint received 2022-05-20
Company: GreenSky, LLC
State: NY
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
During XXXX 2021 a merchant took out a loan with GREENSKY , LLC for an amount in excess of the cost of the materials/labor. The Merchant was XXXX XXXX XXXX XXXX XXXX and the salespersons name was XXXX XXXX. This loan was being considered for potential work that would have been done on the exterior of our home ( updating siding ). There was no transparency into cost with XXXX XXXX XXXX XXXX XXXX through XXXX XXXX. I was unable to obtain as requested an itemized receipt for services ( with breakout of all material costs ( gutters, siding, windows ) and then labor etc. The original amount was higher than the ending amount agreed on due to a change in the materials and quantity. Originally we planned to do the entire house in a more expensive siding. Then, as agreed with XXXX XXXX and his associate, we decided to go with a different material ( masonry ) for the front of the home and chose the cheapest siding for the remainder of the home. XXXX as an agent of XXXX XXXX XXXX somehow applied for the loan without my consent. I never provided him SSN or other info and did not sign anything with regards to a loan with Greensky. Original amount of loan was approximately {$68000.00}. After alterations it was {$46000.00}. We even asked for a breakout of the {$46000.00} because we believe that he forgot that we were no longer doing the front of the house so he ordered excess materials that we had to pay for ( because the installer kept asking us are you sure we're not doing the front because there is a lot of materials here ). XXXX denied ordering in excess and also refused to provide us proof. We also asked for a cheaper siding but he chose one that was more expensive so as to not loose out on commissions of his sale. He reported on my credit the {$68000.00} even though I pointed out to him that after alterations the new price was {$46000.00}. This never got reflected on my credit report and if it did it did not change my monthly payment amounts that I expected to be lower and if it was changed on the credit report it wasn't changed to the correct amount. When I asked him about this he simply told me to contact Greensky and fix it ( even though he was fully responsible for applying for and doing everything with the loan from Greensky. I attempted to contact and rectify the situation with Greensky but was unable to get ahold of the proper person to fix my report, lower my monthly payments to the correct amount and report the correct amount on my report. I'd like to file a complaint for Greensky which already has a consent order issued for XX/XX/2021. My issues with both Greensky and XXXX XXXX occurred in XX/XX/2021. I would like to seek help correcting/cleaning my credit report, ensuring that I wasn't fraudulently charged for additional materials, and that when asked loan details were correctly changed by XXXX XXXX because as previously mentioned I never applied for the loan myself. XXXX acting on behalf of XXXX XXXX did so I had no insight on how to update this matter or fix it. And I also received no answer from either XXXX XXXX or Greensky as to why my monthly payments did not decrease as expected. But I never received an answer from either party. XXXX XXXX engaged in origination and servicing activities for a loan to that I did not explicitly authorize. I simply inquired about financing options and said I would discuss it with my husband and let him know what we decided to do as we weren't sure if we wanted to pay out of pocket for all or half or none of the project. Additionally, we would have liked to discuss the amount of the total loan and the monthly payments before accepting. Neither opportunity was give to us. XXXX XXXX simply applied for the full amount on our behalf and when the amount changed he failed to update it with Greensky and the credit bureaus appropriately. This caused me substantial injury to me by causing : ( 1 ) new unauthorized credit lines/amounts to appear on my consumer reports adversely affecting my credit profiles and lowering my score significantly ; I made payments on an unauthorized loan amount in order to avoid negative impact/report on my credit profile from nonpayment ; and I spent a lot of time and money attempting to rectify the loan amount, reverse charges, update for alterations and verify the correct amount for which to this day I do not have transparency or proof that the amount of {$46000.00} is correct. I had a neighbor re-side their entire house ( more sq footage than mine for only {$12000.00} ) so because of lack of transparency on XXXX XXXX 's part and the ability to simply apply for a loan without my explicit consent this caused a significant detrimental impact on my credit and monthly budget. Greenksy and XXXX XXXX after work was complete refused to talk to to me or help me. I also did not learn of the loan until well after it was funded in XX/XX/2021 by XXXX when work and materials weren't in until XX/XX/2021. I only found out about such loan on my report through a personal credit monitoring app that I have. Also the result of the loan inquiry hit my credit in XX/XX/2021 without me having to do anything and then in XXXX I receive an invite to register for the loan that I did not know I applied for. See doc attached

Company response to consumer: Closed with explanation