Consumer complaint received 2023-01-12
Company: Maximus Education, LLC dba Aidvantage
State: NJ
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
This complaint is regarding student loan payments made to XXXX, which was my loan servicer during the pandemic. I made payments to pay down my student loan balance through XXXX servicer from XX/XX/XXXX to XX/XX/XXXX, which falls under the payment pause period and allows me to be eligible for a refund of these payments. 

On XX/XX/XXXX I spoke with a XXXX representative, XXXX - XXXX ID XXXX, and was confirmed that my payments made during the payment pause period would be refunded to me. I was notified that it could take up to 4 months to receive a refund through either a paper check or directly to my account that was used to pay. I was notified that I would receive a refund in the amount of {$4300.00} - the total amount for all the payments I had made during the payment pause period. 

The following notes all the payments I made to XXXX towards my federal student loans during XX/XX/XXXX until XX/XX/XXXX- including confirmation numbers received for each payment Payment Amount : {$210.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XX/XX/XXXX {$100.00} XXXX Bank Account Payment Amount : {$190.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$190.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XX/XX/XXXX {$200.00} XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$190.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XX/XX/XXXX {$200.00} XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XX/XX/XXXX {$200.00} XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XX/XX/XXXX {$200.00} XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XX/XX/XXXX {$200.00} XXXX XX/XX/XXXX {$200.00} XXXX XX/XX/XXXX {$200.00} XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX Payment Amount : {$200.00} Payment Date : XX/XX/XXXX Checking/Savings Account : XXXX Confirmation Number : XXXX XXXX Payments Total {$4300.00} to XXXX I have also attached the email confirmations I received from XXXX for each payment made as well as bank statements showing the amount withdrawn from my account for payments. 

At this point, I have not received a refund through either a check or directly to my bank account. I have also not received any additional communication from XXXX regarding confirmation or what step in the process my refund is in. 

I have also tried to contact XXXX customer service at this number ( XXXX ) XXXX but their number is no longer in service and am unable to reach a representative.

Company response to consumer: Closed with explanation