Consumer complaint received 2019-12-13
Company: AES/PHEAA
State: MN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
In XX/XX/XXXX-XX/XX/XXXX I attended college at XXXX XXXX University. I took out co-signed loans to pay for college. Upon graduation my degree did absolutely NOTHING for me to help me secure a job. In XX/XX/XXXX according to XXXX two debt consolidation loans were created. These loans have reported to my credit report since after being charged off and reported to the federal government as bad debt that is not collectible. They were since removed from my XXXX report ( XX/XX/XXXX ). In XX/XX/XXXX these accounts were added back to my account with updated history stating I was late on the payment in XX/XX/XXXX with no other information being able to be provided from XX/XX/XXXX-XX/XX/XXXX. I refuted these again, and AGAIN they were removed from my account. Yesterday, XX/XX/XXXX these accounts were reopened again with account history being updated from 5 years ago to XXXX. The XXXX XXXX XXXX  Fed Loan Servicing has no account information on these from XX/XX/XXXX-XX/XX/XXXX yet has gone in back dated there information by 5 years without any rhyme or reason. 7 years after leaving college I still do not have a job that supports me being able to pay a dime on these loans. Additionally my mother had agreed to consolidate my loans into a parent plus debt consolidation in the upwards amount of over {$100000.00}. This company is claiming these are separate from the {$40000.00} they are trying to come after me for and have since reported that I owe more money for these loans the longer they go on unresolved. They have since come after my mothers credit report and mine several times after verifying that they can not prove that these loans soley belong to me. I can not currently even afford to live on my own thanks to repeatedly fighting with XXXX over the years requesting they remove the loan information from my account. I was promised after 7 years the loans would automatically fall off my XXXX report. After 7 years went by I was then told it would automatically fall off after 10 years. After 11 years I called to complain that the loans were not removed from my XXXX score and they told me I needed to file a dispute in order to have them removed but as assured after 10 years they would fall off. Instead they came back to me and told me they would post them on my account for an additional 10 years because I disputed them. In XX/XX/XXXX I was found to have had a XXXX XXXX in front of a court and hospitalized because these creditors refused to remove the accounts from my report. The education I was promised to help me get a job that could pay my bills and someday own a house in no way lived up to its side of the bargain. Instead it has left me close to living on the street due to the credit bureau refusing to find a permanent solution to this problem. It has left me with credit reports that have since updated multiple times thanks to loans that have gone from closed to open to closed to open again with no explanation as to why. I have gone through multiple jobs because no company wants to hire someone with poor credit.The loans provided in no way held up their end of the bargain because if it was not for family thanks to these loans and the policies and procedures the credit bureaus adhere too I would be homeless and on the street. XXXX has confirmed that even tho a loan is closed and removed from my credit report ( in the case of XXXX XXXX ) that XXXX has the right to create a new account with the balance as many times as they wish. The Bureaus have no accurate information on these loans as is reported to the credit bureau 's and have reported incorrect data DOZENS of times such as last paid date ( states XX/XX/XXXX on my file yet when I call I am told something different ), the date of which these loans are to fall off ( I was promised both 7 years and 10 years, meanwhile 11 years passed and they refuse to remove the accounts even with no verifiable history on them ), the amount of days late ( they have reported 5 years after the fact that I was late back in XX/XX/XXXX after reporting for YEARS that I was on time with my payment ), and the amount they claim I owe them constantly changes where as they have told me even if I were to make a payment on these this month the next month I would owe more money. I can not afford to pay for fraudulent information nor can I justify paying for something that negatively harmed my life. MN has a 6 year statute of limitations on loans that XXXX and this creditor refuses to acknowledge. According to XXXX there is a 7 year statute of limitations for the credit bureaus to report loan information and according to XXXXXXXX the info should automatically fall off when in fact I have proven this to be a lie on their companies behalf. XXXX now has reported to me going on 7 months that they have system issues and refuse to let me login to dispute any information on my credit accounts. This is a problem because an account with XXXX was paid off in XX/XX/XXXX by a family member that was found to be a duplicate account was reput on my credit report earlier this year with a collection company after previously being removed and found to be fraud. When I emailed XXXX XXXX they replied to me twice and told me it was an internal issue with XXXX  confirming they had two accounts setup for me under the same email address. Also reported to XXXX was a collections account for XXXX XXXX VISA that I refused to pay because the products purchased with the credit card were defective, that company was then bought out by XXXX XXXX XXXX and the debt was transferred to a 3rd party collections. When I contacted XXXX they told me they have no control over what is reported to the collections company. When I contacted the collections company they refused to remove the account from my credit report without paying off the account. When it was paid off they still refused to remove it and dinged me 1 point on my credit score saying I am on a paid as agreed method for {$0.00} on a {$0.00} balance. The only reason I paid this was because both XXXX and the collections company told me no matter what they would not remove the negative information from my report even if I was right in stating the products purchased are defective. On top of this account XXXX XXXX claimed I was late on multiple payments on a joint account. When refuted MULTIPLE times I was placed in the hospital as a XXXX XXXX XXXX XXXX. Years after the fact after obtaining a copy of the joint creditors report proving that the information did not add up they agreed to update the " late payment '' claims on the account. Years. Years I had to suffer with a poor credit report for them refusing to acknowledge that their system was reporting inaccurately until the federal government bailed them out. My problem is with XXXX, XXXX XXXX, & XXXX. I come to work every day as early as I can, I follow all laws, and do everything I can to do the right thing in every situation. Why is it fair that these credit companies can control my life without following any rules or regulations? Under Minn. Stat. Ann. 541.01 et seq. there is a 6 year debt statute of limitations yet these companies continue to think they can resell consumers private information ( XXXX XXXX & XXXX XXXX ) and label it a new account started at a later date and report negatively to the bureaus. The courts don't allow it, why are the credit bureaus allowing it? In XX/XX/XXXX I received a call after my business was sold and moved to a different location after doing multi-millions of dollars in sales and I received a call stating my student loan debt would be 100 % forgiven. I have been working for the XXXX XXXX since about that time indirectly, directly, as a XXXX, with contract manufacturing, with original equipment manufacturing, and per the reports to XXXX XXXX  was under the impression that these loan accounts were completely removed & closed out. 

Prior to XXXX XXXX reporting to the credit bureaus my XXXX score was XXXX. That is what I expect it to be at but instead this bureau is reporting different account information each day for the accounts in question and refuses to make the companies reporting the information prove beyond a reasonable doubt that the information reported is inaccurate. Instead I am told I need to prove beyond a reasonable doubt that these accounts don't belong to me and even after doing that the credit bureaus are allowing these companies to reopen new accounts to negatively influence my credit scores. 

This is not right. Like anyone else I deserve a fair quality of life and have a human right to be able to live. Instead currently these credit bureaus are stating if you don't like it talk to the companies directly, and if you don't like their response too bad because anyone anywhere can report your information as negative and without working with the person reporting negatively there is nothing that they will do about it. Where is the consumer protection here?

Company response to consumer: Closed with explanation