Consumer complaint received 2021-08-09
Company: FIFTH THIRD FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Step 1 : What is this complaint about? 
The Fifth Third Bank at the XXXX Fl, branch closed my checking account without prior notice and without legal reason. 
Step 2 : What type of problem are you having? 
A wire transfer made to the corporate account was rejected, so the fees paid were lost. 
Step 3 : What happened? 
On XX/XX/2021, I opened a corporate checking account at Fifth Third Bank at the XXXX Fl. Branch with an initial deposit of {$19000.00}. In this corporate account I indicated that 90 % of the company belongs to me and 10 % belongs to my sister, XXXX XXXX. 
I also opened a personal account and deposited {$50.00}. 
On XX/XX/XXXX, my sister received a call from an alleged private investigator and asks for various account details and arrogantly questions if we had paid the company 's taxes, an aspect that bothered my sister because the company is new and we don't have any Tax obligations yet and, above all, because of the tone in which this lady expressed herself ; obviously you can not inform anyone who calls on the phone trying to obtain financial information. 
My sister immediately notified me of the call and I wrote an email to the bank asking if the call was official, my sister also called the bank to find out what the reason for the call was. 
The person in charge of my accounts in the Bank responded by giving me a list of documents that I had to present, including a Business Plan. 
On XX/XX/XXXX, I responded by clarifying that all the documents that she requested were presented at the time of opening the accounts and the only thing missing was the Business Plan, that was not presented since I was not requiring any financing from the Bank, anyway I sent her again the submitted documents. 
On XX/XX/XXXX, and as I didt receive any communication from the Bank, I called the Branch Manager, XXXX XXXX, who asked me for a phone number to make a tripartite communication with the investigator. However, that call was never made. That same afternoon, as a result of my phone call to XXXX XXXX, I suppose, the manager of my account, Mrs. XXXX XXXX, wrote me another email in which she asked me to present the Business Plan without indicating if there is a deadline to present that document. 
On XX/XX/XXXX, I sent the requested Business Plan to the Branch Manager ; On XX/XX/XXXX, he answered me indicating that bank protection closed my accounts. 
On XX/XX/XXXX, my partner in the project being invested in XXXX visited the Branch Manager and they called me on my cell phone. At that time, the Manager XXXX XXXX informed me that on XX/XX/XXXX the Bank closed my accounts. 
In other words, the Bank closed my accounts without giving me prior notice, an aspect that harmed my business since my company was to receive an international wire transfer for $ US XXXX, which was rejected due to this arbitrary closure and without prior notice.

From everything explained I have emails and documents, even about the rejected wire transfer.

Company response to consumer: Closed with explanation