Consumer complaint received 2023-04-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Bank of America has mis-handled the depositing of their balance transfer check, advised a XXXX XXXX to a Bank Account after they mis-handled the balance transfer and misapplied a {$8400.00} payment to the lowest interest rate ( two balance transfer with 0 % interest ending XX/XX/XXXX and XX/XX/XXXX ) rather than the XX/XX/XXXX purchases of {$8200.00} and {$160.00}. This has resulted in Bank of America charging me {$80.00} which is 21.49 % of a {$4800.00} purchase balance. This is all reflected on the XX/XX/XXXX - XX/XX/XXXX statement. I don't know how the recent {$8000.00} Balance Transfer is being classified or if the 0 % promotion was done correctly. This was not reflected on the most recent statement. In addition, the representative at Bank of America could not see how the most recent Balance Transfer is classified. I have many may phone calls to Bank of America over the past month and they refuse to admit wrongdoing, refund the {$20.00} bad check fee from XXXX XXXX  and violating how payments in excess of the minimum payment should be applied. I believe Bank of America believe I am ignorant regarding their illegal actions which violate the Credit Card XXXX of XXXX. Please reference the chronological order of my transactions with Bank of America : XXXX {$200.00} payment that for fill the minimum payment XXXX {$8200.00} Purchase XXXX {$160.00} Purchase XXXX Payment of {$8400.00} XXXX {$8000.00} Bank of America Check was deposited into XXXX XXXX  checking account. 
XXXX I returned a phone call to Bank of America Fraud Department before the XXXX deadline to verify the {$8000.00} check. 
XXXX Bank of America rejected the {$8000.00} check payment request to XXXX XXXX XXXX The previous Bank of America employee never release the Fraud hold so the check could be paid. 
XXXX Bank of America refused to pay the {$20.00} bad check fee charged by XXXX XXXX XXXX The employee advised us to call back after the {$8000.00} hold that was placed on the credit card. The employee suggested a Bank Direct Deposit to avoid the same type of problem. 
XXXX Bank of America did a Direct Deposit Balance Transfer of {$8000.00} to the XXXX XXXX  checking account. A fee of {$320.00} was charged for a direct deposit fee. 
XXXX Statement Credit of {$88.00}??? 
XXXX {$300.00} Payment XXXX Phone call to Bank of America concerning how they misapply my XX/XX/XXXX {$8400.00} payment. I told them they misapply of {$8400.00} payment leaving me with a {$4800.00} purchase balance which was accessed {$80.00} in interest charges. I ask them to reapply the payment to the total {$8400.00} purchases, they refused. I ask them to forgive the {$80.00} interest charge, they refused. Bank of America they have the right to apply anything beyond the minimum payment to any existing balance transfers. I am wary that they even apply the {$8400.00} payment to my most recent balance transfer of {$8000.00} on XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation