Consumer complaint received 2023-01-22
Company: WELLS FARGO & COMPANY
State: AL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
Scam victim thru wells Fargo for XXXX on XX/XX/2021. I contacted police they said they couldn't do anything in XXXX, I reported to fbi scam site. I Contacted wells fargo by phone, next day went to branch and then contacted someone higher at wells fargo to open investigation and I quickly was told nothing could be done. I hold wells fargo responsible for waiting until scammers bank opened and they got my money and if wells fargo would have did something when I called they could have saved my money by freezing or reversing it. Here is what happened. 


I was a victim of scam. Scammers claimed they charged me XXXX for XXXX XXXX and for refund to contact. When I contacted for a refund they said they would refund me. When they put in XXXX they acted like they put XXXX XXXX be refunded. They had a wells fargo fake page with the XXXX deposited into my fake page account. They were threatening me to give that money back. Now somehow on there fake page it had charges I had made to other stores. I was scared from their threats and the man told me they would come after me if I hang up phone. He said the fbi would be at my house and seize everything we own. The fake page looked real as my bank account showing a XXXX deposit. I am a honest person and would never keep someone elses money so I did what I thought a honest person should do, give it back. I was to scared and confused to even think all I knew was I didn't want to get in trouble. My fear took over not wanting harm for my family. This was aound XXXXXXXX XXXX I was ordered to go to bank and send wire to their bank while they stayed on phoned through whole process.I was terrified of what they would do to me or my family. After wire was sent I came back home and calmed down I then begin to feel I may have been scammed so I looked at my wells fargo account. There was no XXXX deposit, only XXXX wire sent from me. I immediately called wells fargo and told them what happened this was around XXXX XXXX I was told I had to wait until the banks opened the next day and told not to worry Id get my money back. I told them they had to do something before the scammers bank opened or the money would be gone. Wells fargo reassured me they would get my money back when the banks opened the next day 14 hours later. I was at wells fargo when they opened the next day and the lady that helped me send wire told me I thought you were being scammed, wow, but she didn't even try to help me not do this. she knew I was scared. Wells fargo got in touch with the scammers bank and funds had been with drawled just like I thought. My complaint is why would no one help me before 14 hours passed giving the scammers just enough time to take the money wells fargo could have froze, reversed, something. In this day in time I can not believe wells fargo had my interest at heart or they could not have done something to save my money. Their is no way I can believe wells fargo did everything they could until 14 hours. Why did wells fargo refuse to do anything for 14 hours. Wells fargo does not care about their customers. They could have got my money back if they would have acted in a timely matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation