Consumer complaint received 2021-11-30
Company: PNC Bank N.A.
State: MA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Basically, the exact same thing detailed in this article : XXXX XXXX XXXX happened to me.. I have a XXXX XXXX mortgage on a $ XXXX house in XXXX When my husband left me with only child support ( XXXX ) I had for XXXX years make the payments ( $ XXXX  ) alone. 

With help and struggle I did, and then the pandemic came. In XXXX I started the COVID forbearance program - however now I am being essentially and indefinitely punished for having done this. 

They ended the forbearance after 11 months instead of offering me ( thru XXXX XXXX ) another extension ( I could have gone to 18 months and I was able to stay home with my kids as well as pay down debt, and was assured the money would be due at the *end* of the 30 year term, of which I was in year XXXX ). 

So then charged me a late charge and thats how I found out they had done anything. Then they offered a loan modification, I had no choice but to accept - I have made it very clear that I just want to stay until this spring when my kids graduate school for college and I don't need a $ XXXX XXXX XXXX ft house then. 

The modifiction lowered the payments only {$400.00} a month, added PMI, *AND* without mentioning it until I saw it in the papers, started me at day of a XXXX year mortgage. 

Then, I did 3 months of trial payments and about to make the 2nd regular payment, 5 months later. 

However every month they ding my credit, which has dropped down in to the 500s as a result, and say I owe XXXX XXXX  and they will keep doing it until I pay that. They are nearly impossible to reach on the phone and are seemingy uncaring, driven mostly by the need to get me paying money as fast as possible, not by the sensible path. 

If I am selling no matter what in the spring ( and didn't thsi fall because my kids, and also for once the market is skyrocketing the selling price of my house ). PNC would I think want to help me achieve this and keep the business but I just want to get away from them now since they seemingly lie with impunity and I'm getting XXXX XXXX XXXX every day that any credit slip and I'll end up in foreclosure, unable to sell my house or to do what I *really* need to do- I have at least XXXX XXXX in equity, and just wanted to do a cash-out refi to pay for fixing up the house to sell, as well as XXXX XXXX XXXX XXXX I can't work until I deal with that, but can't deal with it until I have either the equity ( I thought it was *my money* ), a small fraction of the equity, to clear and erase my few debts, XXXX XXXX XXXX XXXX and then finish getting the house ready to sell for as much as possible in the spring All this, panicking that I don't miss the someday crash of these prices going up so much, and held hostage by the " we can't refi you until you have XXXX months of good payments to PNC GOODBYE '' everyone says now, instead of *helping* me. 

Can anyone make PNC give me access to my own equity and honor their own promise ( exacted many times ) that the year of forbearance would not remain every month getting recorded as a new black mark on my credit. 

Insult to injury I had identity theft last year through the unemployment, and they used it as an excuse to delay then deny me PUA. 

I am at the end of my rope, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I just want to take my ONE asset of that equity, clear all the other stupid smaller bills, and sell the house! Why force me to stay and incur further debt and less chance of ever catching up,, PLEASE help me.. I can't get help from PNC. 

( There is an almost paid off old 2nd mortgage of about $ XXXX from XXXX as well, I'd pay that. But please find a way? They can't just deny me the money that is equity especially for medical bills and home improvement, to then sell by XX/XX/2022 ( at the latest, I want it ready to go in case the market starts to drop ). 

Sorry for the length. I put hope in you, it's despairing out there. I will try to attach a recent PNC mortgage statement so you can see the weirdness of what they're doing. But they're destroying my credit beyond reclaiming. ; ( Please, thank you for trying to help me. I have no one else left. 

XXXX XXXX XXXX ( text ) XXXX ( email, text if you email tho )

Company response to consumer: Closed with explanation