Consumer complaint received 2023-07-25
Company: U.S. BANCORP
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On Wednesday, XX/XX/XXXX, I opened a business checking account with US Bank. I went in person to the US Bank branch at XXXX XXXX XXXX XXXX, XXXX, NC XXXX. Please note that this was almost one year ago.

I was completely honest that I wanted to open a bank account in order to receive the promotional cash bonus of {$300.00}. I had the promotional code with me which I had gotten from the US Bank website, XXXX. Both the manager and another employee told me that this was valid and acceptable to do. The in-person application system accepted the promotional code. 

I was able to successfully open a business checking account at US Bank. 

I have a sole proprietorship of my tutoring business, so I do not need a Tax ID number separate from my SSN. Again, the branch manager stated this was valid. 
I have fulfilled all the requirements. The requirements for the business checking account in order to receive the {$300.00} bonus cash, were as follows : - '' Register and setup online banking. '' I did this the same day that I opened the account on XX/XX/XXXX. 

- '' Keep a minimum balance of {$3000.00} for at least 60 days. '' I deposited personal cheques from my credit-union account into this one for a total of {$5000.00}, at the same time I opened the account. I have always kept the balance above {$3000.00}. 

- '' Make at least five ( 5 ) debit-card-PIN purchases using the debit card for the account ''. I completed all 5 debit-card-PIN purchases in XX/XX/XXXX. 

- '' Set up a bill-pay directly through the US Bank business account. '' I did this on XX/XX/XXXX. I set up my car-insurance monthly payments to XXXX thru my US Bank business account. 

All this time I have been seeing that US Bank still has not given me my cash bonus. Their own rules on their website state ( which I made sure to get a screenshot of ) : " The Business Checking bonus will be deposited into your new US Bank business checking account within 45 days of deposit verification, as long as the account is open and has a positive balance. '' This is the first & only business checking account I have ever had with US Bank. So I know for a fact that I have always been eligible to receive the promotional cash bonus. 

On Tuesday, XX/XX/XXXX ( this year ), I went back to that same bank branch in person to find out what is happening with my account. A bank employee was able to investigate my account history. And he agreed, he saw that yes, indeed I have fulfilled all the requirements that I as a customer had a responsibility to fulfill in order to get the cash bonus. 

The bank employee was very kind n polite, but he said that he would not be able to do anything. He stated that he would forward my issue to US Bank customer relations + promotions. 

To this day, I have not gotten a single piece of correspondence from US Bank regarding this issue. They have not sent a single email, regular mail, phone call, text message. Nothing whatsoever. I login to my online banking on a regular basis -- there is no notice, alert, notification of any kind in my online banking.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief