Consumer complaint received 2023-03-29
Company: AMERICAN HONDA FINANCE CORP
State: IL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
I just filed a complaint with you against American Honda Financial Services less than a month ago, as I am a XXXX XXXX XXXX XXXXXXXX employee off work on unpaid XXXX medical leave and have been off six months and my doctor has not released me to XXXX yet, though he said it may be the end of XX/XX/XXXX!! I have explained this to XXXX and paid them every XXXX I had to pay them just two weeks ago and am now XXXX payment due for XX/XX/XXXX {$250.00} payment and XXXX ( XXXX ), XXXX ( XXXX ) and now XX/XX/XXXX ( XXXX ), and I told them as soon as I got some money I would call them and make another payment!! The loan is going to be paid off in XX/XX/XXXX, and I have always paid my payments on time. I have read online many customers are complaining about them also doing the same to them, they try to repo the cars right before you get them paid off and block you from making your payments online or by phone, make you talk to them to do so, which is what they are now doing to me. They took the last payment and said all was fine and I did not need to worry that I could just reach out and make payments as I could but claimed there was no note on the account to cease and desist all calls, as American Honda Financial told you they had put on it when I filed the last complaint to you. They also told you all was fine I had a payment arrangement set up and all was good. NOW I am getting these harassing calls daily from XXXX who is not even stating who it is she just says her first name and asks me to call her so of course I had no idea who it was and some online said the number was spam while others said it was Honda Financial, so I finally called today to find out if it was them calling after you and I clearly told them to stop and their corporate office lied to you and said they had stopped the calls and all was fine when you closed the last complaint just a couple of weeks ago!!! The call took me to XXXX and would not allow me to access my account, I then had to explain all to him AGAIN after talking to yet another person, five or more so far just in the last couple of months!!! He then tried to tell me the car is in repo status so now they have to have two full payments to get it out and that the case manager had tried to call me. I told him NO ONE is supposed to be calling me, that the corporate office told you and I both they would stop the calls and also lied to you and said they were working with me, which they are not, they are continuing to call and harass me and no demanding I pay two months of payments to keep my car that will be paid off in a couple of months!!!!! Contact them again and make tell American Honda Financial to stop harassing me, to make it CLEAR to their employees to NOT CALL ME, they can only mail me and to allow me to make the payments as I can until I get back to work!!!!!! I also want them investigated for what is be reporting online about them setting up repos and not allowing people to make their payments and taking peoples vehicles!!!! I also want my account fixed so I can make my payments online on my account again!!!! The number XXXX called me from today was XXXX and she only left her first name and told me to call her at XXXX -- XXXX and neither she nor XXXX would give me their last names or their employer numbers either, both need to be fired!!!

Company response to consumer: Closed with explanation