Consumer complaint received 2018-04-09
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I am a XXXX-year-old single father, XXXX XXXX XXXX XXXX XXXX since XX/XX/XXXX, I take XXXX pills a day for XXXX XXXX. I am now having XXXX XXXX and XXXX XXXX over my mortage situation. XXXX lied to me from the very beginning and sold me a predatory loan and lied about being able to refinance if my income changed. This is my story. I applied for my mortgage with XXXX  in XX/XX/XXXX. When I applied I asked them not to use my ex-wife 's income because she is XXXX and had a history of leaving, They told me that by law all income coming into the home needed to be added to the application but not to worry, if the household income changed they would happily refinance to a new, affordable payment because they do not want to take anyone from their homes. I found out later that they used her income anyways and gave me a loan amount that there was no way I could afford on my own. We found a house and bought it. In XX/XX/XXXXmy ex-wife went to XXXX for a funeral and called a few days later to tell me she was never coming back. I begged her to come back but she refused. I called XXXX right away in XX/XX/XXXX to tell them I need to refinance the loan because my household income had changed and I could not afford {$1400.00} a month for the mortgage payment. The lady on the phone told me that they could not offer me a refi. until I was at least 3 months behind in my payment, something they never told me when I applied for the loan. I told her I did not want to get behind on my mortgage because I did not want to lose my home, and my Father cosigned for me and he was retiring soon and he wanted to move down to Florida and buy a home himself. They repeated that there was nothing they could do to help until I was at least 3 months behind. I phoned my Father and he flew down. I called XXXX  back with him on the line and they said the same thing. I just wanted him to hear for himself that I wasn't just skipping payments on purpose. I did what they told me to do and after 3 missed payments I called back. They informed me that my case was being considered for foreclosure. When I asked why they told me because I haven't been making my payments and that I was now 3 months behind. I told them that's what they told me to do! They told me to wait and I would get something in the mail. What I got was a letter stating that I was now in foreclosure. I called and begged them to help me with a refi. like I was promised and each time I called they told me that when my case was up I'd receive a letter or phone call. All I ever got was my normal payment slips every month showing my balance increasing. They lied to me before I got the mortgage, they lied when I signed the mortgage and they lied after I called them with the problems. They sold me a mortgage I could never pay on my own and I was dumb enough to believe that they would refinance the loan if my income changed. My income is only {$1900.00} a month and I do not have health insurance. I've been in the same XXXX for XXXX years because I can not afford a new one. I see a doctor bi-monthly and pay {$200.00} to him out of pocket plus over {$250.00} a month for my medications. I now have XXXX XXXX every day. I can't sleep. I have XXXX. This is XXXX me. I hired two different law firms and all they did was take my money and do nothing. The last time I spoke with SPS who is now servicing the loan back in XX/XX/XXXX I told them that when they come to sell the house they'll need to bring a hearse because they'll find my dead body inside, the lady told me " We'll note that on your account ''. I just got a letter stating that they are going to sell my house on XX/XX/XXXX at XXXX. How can they do this? They were ordered in court to help those in need refinance and they have never been helpful to me at all!! I am at the end of my rope. I'm having XXXX XXXX daily. I have no place to go. I've done everything I was asked to do, I mailed them all the documents they asked for and all I get is " we'll call you when your case is up ''. I can not deal with this any longer. I don't have any other choice. They do not care about anything but making money. They lie over and over and nobody will help me. I'll be dead when they come to sell the house, nobody cares.

Company response to consumer: Closed with explanation