Consumer complaint received 2023-02-12
Company: FC HoldCo LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
This complaint involves vehicle. loan and predatory lending by a dealership ; XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( LA ), California.  On XX/XX/XXXX, XXXX XXXX, XXXX, drove from the dealership in LA to my home in XXXX ( XXXX miles XXXX way ) to pick me up and take me back to the dealership to make a car purchase for a XXXX priced below XXXX.. As I explained to XXXX, my credit was extremely bad ; I had just started working at XXXX only 1 month earlier ( {$18.00} pr hr ) ; and I had no co-signer. Therefore, based on my current situation, the XXXX XXXX XXXX that XXXX had advertised under XXXX was the car budgeted for me. Once at the dealership, XXXX XXXX XXXX XXXX, XXXX XXXX, had other pretenses. First, all of sudden, the XXXX that was being advertised on local radio spots ; on-line at XXXX 's website was suddenly no longer available. The reason that was given to me by XXXX was that her XXXX, " XXXX XXXX '', said the car was not ready to be sold as it still needed to be inspected, Thus, iIn short, I was lured to the dealership under false pretenses based on " false vehicle related advertising. '' Even so, I was presented with a XXXX XXXX XXXX that was advertised on the dealership 's website with XXXX miles. However, when I drove the car, the odometer actually. reflected XXXX miles. When I addressed the issue about the misrepresentation. the sales XXXX, XXXX XXXX ( XXXX ) XXXX intervened and reduced the price from originally $ XXXX down to $ {$13000.00} with a 28.05 APR. Also, I was forced to pay {$1000.00} for XXXX mo for XXXX XXXX XXXX ( in which the contract indicated was optional and so I declined ), Also, other fees and charges that I later learned had been included in the sale of the car to help inflate the purchase price, after I had specifically told the finance representative at the dealership,, XXXX XXXX, that I did not want to purchase the {$250.00} Cancellation Option Purchase Price ; nor pay for a restock fee of {$500.00} ; and pay an extra {$1000.00} for an Addendum Charge. 

Following XXXX, on XX/XX/XXXX, I began to call the XXXX, XXXX XXXX, to make a complaint about the unscrupulous fees and demand for a refund. as I was clear about what I could afford ( XXXX ). To date, no one from XXXX has ever returned my call for a response. I have talked to a XXXX ; Mo ; XXXX ; XXXX, XXXX and other salesmen who answer the phone then pretend to transfer me to another line as if someone was going to address the issues. What's more, I learned that XXXX XXXX made over XXXX attempts to get me financed with a lender ( in which my credit report was hit with XXXX hard inquires ). Finally, Flagship Credit Acceptance LLC ( XXXX ) was the lender who had agreed to the sale with these stipulations : APR of 28.05 ; and {$490.00} as the monthly payment for 5 years. When I contested the excessive interest rate with the XXXX of XXXX - his response to his company 's predatory loan practices and XXXX XXXX unethical sales tactics by the dealership was " you signed the contract ''. Then, in early XXXX, it was discovered by a XXXX dealership in XXXX ( XXXX, XXXX ) that the XXXX was " loosing oil '' and drove quite rigid in which the XXXX dealership thought the XXXX was unsafe to drive when the leakage could not be determined. Therefore, I attempted to call XXXX XXXX XXXX Department with XXXX on hand to communicate the problem so that XXXX could honor the 3 month warranty.it had agreed to. However, the service manager claimed that if it appeared that engine problems were presenting because neither the oil light or engine light came on to let me know that no oil was in the car- XXXX was not going to honor the warranty even after XXXX provided a XXXX report of the vehicle which showed a camshaft and valve replacement was performed on the car back in XXXX. Again, I tried multiple times to contact the XXXX, XXXX XXXX, NO RESPONSE by anyone. Finally. on XX/XX/XXXX,, I returned back to XXXX to get an appraisal on the XXXX because reports XXXX had obtained indicated that the XXXX was in fact a salvaged vehicle.afterall. And, that was never disclosed to me by XXXX at the time of sale. Also, XXXX estimated that the XXXX is only valued at {$6000.00} with the current {$100000.00} miles and a possible engine problem due to prior defects that resulted from a previous accident and prior open recalls. Moreover, it is also estimated that by the time the car is paid for- I will have paid over {$30000.00} for a car that XXXX knew from onset was a lemon!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation