Consumer complaint received 2023-09-17
Company: Bread Financial Holdings, Inc.
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I paid my credit card balance in full with my XX/XX/2023 payment. 
I called the customer service # after my payment posted and my balance was {$0.00}. I asked for my account to be closed due to several issues with this company and no longer wanting to do business with them. I was told notes were made and they would close my account. 
In XXXX I received a statement for {$2.00}, even though my balance was paid in full and my account was supposed to be closed. I called customer service & they said there was a minimum charge of {$2.00} for having the card. I was escalated to a Supervisor for further help. The supervisor apologized and said the balance would be credited back to {$0.00} ( paid in full ) & my account would closed. They also said they'd send me a letter & email to document everything. The exact same thing happened again in XXXX. the statement this time was {$6.00}. I called customer service again and asked for a Manager. I was told the same as before, however this time they told me to pay the balances & they would credit them back to me once everything was updated correctly. I was very worried about this being incorrectly reported to the credit bureaus and negatively impacting my credit score and they assured me it would not. 
I scheduled the payments for XXXX & XXXX. 
The same thing continued to happen in XXXX & XXXX. 
I called again and spoke to a Manager. They confirmed they were working on my account. They weren't sure why it was taking so long but would escalate my case & have a higher up manager call me. My payments I made had not been taken from my account & still showed as pending. I was told It was because they were in the process of being reversed & that's why they still showed pending. Again, I was promised not to worry nothing would be reported because I was not in default. Just to be safe I also scheduled the payments for XXXX & XXXX. 
A Manager never called me!! I've never received any documentation as promised. 
In XXXX they reported me to the credit bureaus as XXXX or more days late! My credit score was greatly impacted. I went from XXXX to the low XXXX 's. My Husband & I were preparing to apply for a Mortgage & because of this, we aren't qualified now. 
I called the company again and talked to a manager. They said my account was updated and I now have a negative balance. The payments I scheduled were all canceled, as I didn't owe anything. They said they would contact the credit bureaus immediately & correct the inaccurate information that was reported. They apologized and again promised my account would be closed. They promised to mail & email me documentation of the correspondence with the credit bureaus as well as proof of a closed account. 
I've never received any documentation as promised. 
They still have not closed my account & they have not updated the inaccurate information they reported, with the credit bureaus.

Company response to consumer: Closed with monetary relief