Consumer complaint received 2022-03-06
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I was called by TD Bank ( XXXX ) XXXX which is an accurate phone number for the bank. I was told that there was suspected fraud on my account and they needed to confirm some of my transactions on my checking account. He asked for the last 4 of my SS # which I provided as this is commonly requested to verify my identity. He then proceeded to recite transactions in my account. Some were valid and some weren't. That is when he started what he referred to as initiating a fraud claim. He provided me with a fraud claim # as well. At this time he told me he needed to send me a account confirmation code to my cell phone as well. When I called TD bank the next day to check on the status of the fraud situation, since I received an email that I had insufficient funds in my account, I was told that they never called me and that someone must've spoofed their phone number to make it look like it was TD bank. At this point I realize that someone presenting themselves as a TD bank rep, fraudulently induced me into supplying the last 4 of my SS # and other information to obtain access to my account. This person obviously stoIe my identity by logging into my account and transferring my money around under the pretense that they were a TD bank representative. I learned from the branch that someone logged in, transferred money from my savings account to my checking account and then sent all of the checking account money by EFT to a XXXX payment. I have never heard of XXXX, never used or set up an account with XXXX and also never opted in with TD bank to be a part of XXXX at all. Both my saving and checking accounts were cleared out. I was instructed to obtain a police report which I did get. How was my user name and password obtained? This is actually the XXXX time with TD bank that I have had fraudulent activity. The first time was unauthorized charges. This time is obviously much worse since my account was cleared out of a total of {$2200.00}. Does TD bank not monitor the location of where someone is logging in from? if so, they would see it was not my usual location. Also, as for XXXX, if I never used their service before and then they suddenly see a payment being sent by someone not enrolled in their service, doesn't that flag something on their end? My last question is shouldn't TD bank and all banks ask you to opt in to XXXX? I find it quite dangerous that if someone gets access to my online information again that they can just sent my money anywhere they want. TD bank is in the process of their XXXX day investigation but I wanted to report this fraudulent inducing incident directly. TD bank is saying that I have a XX/XX/XXXX chance of getting my money back and from what I see, within the laws, they are liable to return my funds. XXXX XXXX of the XXXX XXXX Police Dept ( XXXX XXXX, NY ) provided a Central Complaint # XXXX and said my " identity theft report '' will be ready in 3 to 5 days.

Company response to consumer: Closed with monetary relief