BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-08-31
Company: Experian Information Solutions Inc.
State: MD
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This is the second time I've updated this questionable information by sending a letter to the three credit bureaus. I believe you have violated Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ) by failing to verify these items, and I will take legal action against you as a result. This was previously mentioned in my previous COMPLAINT #, and I'm including it once more. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-26
Company: Experian Information Solutions Inc.
State: OK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Back in XX/XX/2021 I sent a certified formal dispute to XXXX XXXX and Experian regarding fraud accounts open under my name. Ive sent in A verify police report picture of driver license bank statement to show my identity, prove I am the person. Per 605B. 15 U., S.C. 1681c-2 Requesting the listed accounts be blocked off my police report due to fraud, Idenity theft. Its obvious that none of the Credit Bureau took my dispute seriously Because the never addressed my concerned and are sent me a detailed reasoning and justification of not blocking these items off my credit report. I believe my due process rights were, has been violated by these companies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-28
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This is my Follow-up request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following : XXXX XXXX XXXX Balance Owed : {$1000.00} XXXX  XXXX Balance Owed : {$750.00} XXXX XXXX Balance Owed : {$680.00} XXXX XXXX Balance Owed : {$680.00} XXXX XXXX Balance Owed : {$680.00} XXXX XX/XX/XXXX XXXX XXXXK XX/XX/XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-09-16
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
MY NAME IS XXXX XXXX XXXX, AND I AM SUBMITTING THIS COMPLAINT WITHOUT ANY INFLUENCE FROM ANY THIRD PARTY OR AGENCY. PLEASE SEE ATTACHED DOCUMENTS AND IDENTIFICATION AS IT CONTAINS MY FULL COMPLAINT AND REQUESTS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-10-03
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am a victim of identity theft/fraud. I have notified the collection agencies/original creditors several times that the accounts do not belong to me. I have not in any way received goods or services from these companies and I have provided my police reports, my FTC id theft affidavit signed and notarized along with my sworn statement regarding the fraudulent accounts. Documents have been submitted to all credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-01
Company: Experian Information Solutions Inc.
State: NY
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I canceled service with XXXXXXXX XXXX  XXXX Then they were charging me XXXX dollars because of an error on their part. I bought a soundbar for XXXX dollars from XXXX XX/XX/2022 and returned it right away because it was bad quality. 
Then they actually tried to charge me XXXX dollars for the soundbar. Eventually I shut the account because they were harassing me for something I didn't owe. Finally a manager said he would look into it and then he found the returned soundbar weeks later.. They said the account had to remain open while they searched for the soundbar, meanwhile charging me 2 months of unused service while I was already with a different company. This is absolute incompetence and bad business to do to customers. XXXX is actually trying to ruin my credit for something that I don't owe. I'm ready to expose this company and go to court.. I have screenshots of them saying the balance is XXXX. I disputed with Experian and they sided with XXXX so I will send a complaint on Experian as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-06-11
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I disputed a paid-close account ( XXXX XXXX # XXXX ) opened XXXX. My issue with the account was not resolved. I spoke with XXXX XXXX on XXXX about my account # XXXX and having it removed. The agent informed me that upon completion of payment for the account XXXX XXXX sent out a notice to have it as paid status and removed from my credit report. She also stated that I would have to contact the credit reporting agencies to inform them of this and to have the account removed from my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-13
Company: CL Holdings LLC
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
They are flagging my account without proof that the account is mine. I am a victim of identity theft and I have tried to dispute it and they are not cooperating and removing this collection. Ive never been to whatever school they have listed. They are reporting to all 3 bureau.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-05-24
Company: GOLDMAN SACHS BANK USA
State: UT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I have attempted to apply for an Apple Card through Goldman Sachs 5 times. I have been rejected 4 times. 

After the second time I was told to contact a number of credit bureaus to correct any inconsistency in my records. I did so by calling XXXX who corrected my phone number. After the designated amount of time ( 5 business days ), I was directed to apply again so changes could reflect on the side of the bank. Thus I continued and applied again. Again I was rejected. I asked to raise a formal complaint and was promised to have attention to this by superior management. I did not receive any feedback. 

During my last call with XXXX on XX/XX/2023 I confirmed - verbally- all of my contact information, my social security number and my home address. He confirmed everything they had on their side matched my information which I provided. There seems to be no way to continue. I need answers. XXXX asked me a series of questions, listing out a variety of random addresses I have never been associated with. I need information as to what does not match. I have called the credit union. This is unacceptable.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-11-04
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Lured by attractive terms ( i.e. no foreign transaction fees, no annual fee during the first year ), i opened a Barclays card in XX/XX/2020. Shortly, i received and activated the card. IF Barclays had signed me up for a different card than their offer to which i responded, Barclays NEEDED TO NOTIFY MEnot in a small pica footnote, but prominently enough for me to re-consider opening the card. Barclays did not. I used the card shortly thereafter while traveling abroad. 
Since my monthly payments were on AutoPay, my initial payment included the {$99.00} erroneous fee. Recently seeing what had happened, I phoned Barclay 's " customer service '' line twice, but BOTH times the Barclays system dropped my call. After one hour ( on those two calls ) i was able to accomplish NOTHING, even though the second Barclays agent correctly repeated my phone number and promised to call back if we were disconnected. He never did. 
In response to my demand letter, Barclays refunded the credit balance on my account but refused to refund the {$99.00} fee i should NOT have been charged. In closing the card this morning, Barclays agent XXXX confirmed that Barclays internal records reflect that my account was indeed a non-annual fee account for the first year. 
I now see in searching reviews of Barclay cards that this bait and switch technique is fairly common with Barclays. You apply for one card with certain benefits, Barclays sends you a lesser card and FAILS to note WHATSOEVER that the card they sent is NOT the card you applied for. This deceitful operating procedure MUST BE STOPPED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-19
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX, Ga XXXX Dear Transunion, I am writing to request the removal of two missed payments from my credit report as per the rules of construction under 15 US Code 1681A Title Definitions.

I missed two payments on my [ XXXX Credit Card ]. As per the terms of the agreement, this missed payment was reported to the credit bureaus, affecting my credit score and making it difficult for me to obtain credit in the future.

However, I would like to draw your attention to the rules of construction under 15 US Code 1681A Title Definitions, which state that any information reported to the credit bureaus must be accurate, relevant, and substantiated. In the case of the missed payments.I believe that it does not meet these criteria, and as such, should be removed from my credit report.

I would appreciate your prompt attention to this matter and your confirmation that the missed payment has been removed from my credit report. 

Thank you for your time and consideration. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-06-03
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I submitted disputes and affidavits, I got a response saying I can't be identified and I used a credit repair company. I am very upset because THESE ARE FRAUDULENT ACCOUNTS. So not only am I suffering with these FRAUDULENT accounts on my credit report, but I'm also accused of being too incompetent to file my own affidavit and disputes. I demand a response in 10 days. I also demand these fraudulent accounts be removed from my credit report ASAP.. If i dont have a response in a timely manner, I will be filing a complaint with the Office of the Attorney General.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have obtained and looked over a copy of my credit report for review and I noticed that there are some fraud accounts listed on my report. I have attempted to resolve this matter with the credit bureau to rectify this affair but they have been, dismissive and negligent in regards to complying with my request for correction. The disputed information is not related to any transaction made by me. 

These accounts and inquiries listed do not belong to me and are invalid. The disputed information does not relate to any transaction made by me. A copy of my drivers license, social security card, and FTC report. 

I have not had a good experience trying to resolve these issues. In the dispute I have highlighted key areas of importance in the colors red and blue. I wrote clear statement outlining the problem, accounts, what the violation is, how it was violated, what was not done to protect me, and references to support my standpoints with validity. 
I have requested my full information on file. The credit reporting agency has yet to send me the disclosures requested according to 15 USC 1681g : Disclosures to consumers ( a ) Information on file ; sources ; report recipients

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-18
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
My Bank processed 3 fraudulent debits on a debit card linked to my business account.

They credited me for 2 out of 3 with no explanation. They held me responsible for the only large charge over {$500.00}. They provided me with documentation that included the IP address used to generate the charge. Through my own research, I learned the IP address used was in XXXX. The Bank still refused to acknowledge or explain this. They told me to reach out to the online vendor who received my money. This is hubris because I do not know anything about the vendor. 
I met with 2 different branch managers who were stonewalled as I was. I reported this to the XXXX Department XXXX XXXX XXXX who referred me your office. 
My letter sent to your office in Iowa came back as undeliverable.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-19
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
There is a fraud alert on my account. There is NO fraud on my account XXXX XXXX XXXX is a property that I cosigned for my brother. I am NO longer on the mortgage. I've reached out to the mortgage company with is now XXXX XXXX  and no longer XXXX XXXX XXXX XXXX  to remove it from my credit report. I was in the last 48 hours added as an authorized user onto a XXXX account. That is LEGITIMATE. THERE IS NO FRAUD. PLEASE REMOVE THE FRAUD ALERT IMMEDIATELY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-07-24
Company: XOOM CORPORATION
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
On XX/XX/2020 I did 3 transactions with Xoom and a further 2 transactions on XX/XX/2020. Xoom has not processed any of these transactions and its over a week later. I have called Xoom everyday and they have repeatedly told me that it is the fault of their exchange partner in XXXX XXXX. I then phoned their exhange partner in XXXX XXXX, XXXX who confirmed that they have no technical issues and that Xoom has simply not sent them the funds. A number of other XXXX XXXX in the USA are experiencing the exact same problem. Xoom are unwilling to assist and just keep on blaming their partner in XXXX XXXX. I for one, support a family member in XXXX XXXX who has been unable to buy food because of this. It is completely unacceptable and would appreciate assistance.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-18
Company: EQUIFAX, INC.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I'm a victim of identity theft and however, this is affecting me with my goals and my credit score. Theirs also inquires that I did not make and need to be investigated and removed asap I did reach out to the credit bureau with letters as well and nothing has been done. below are the unauthorized inquires and under 15 usc 1681 I hope that this matter is taking care of ASAP. Thanks, and XXXX XXXX XXXX. XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
I am unaware of this account Capital One ending. Please can you have the company provide me more information showing my signature on any agreement between myself and the firm reporting to the credit companies?

Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-03
Company: Shellpoint Partners, LLC
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
My mortgage was sold by XXXX XXXX company to Shellpoint mortgage services. I enrolled in automatic payment when this happened starting XXXX this year. Shellpoint has pulled funds from my account every month since XXXX, but has not applied the payment to my mortgage. It is going into an account called " unapplied ''. The company has not rectified the matter have many repeated attempts and now I am getting threatening mail to foreclose. They have all my funds, but have not made an attempt to correct this incorrect application of the funds.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-08
Company: CL Holdings LLC
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Formal Complaint Regarding Harassment and Violations of the Consumer Financial Protection Act ( 15 USC 44 ) and Federal Statutes ( 12 USC 839 ( a ), 12 USC 1431 ) I am writing to formally complain about the conduct of your agency, JeffCappSYS, in its debt collection efforts. This letter is intended to address a series of violations of the Consumer Financial Protection Act ( CFPA ), specifically 15 USC 44, as well as other federal statutes, including 12 USC 839 ( a ) and 12 USC 1431. 

It has come to my attention that your agency, JeffCappSYS, has been consistently engaging in debt collection practices that not only infringe upon my rights but also disregard the principles of fairness and legality outlined in federal statutes. This conduct has caused considerable distress and hardship in my life. 

First and foremost, I have been subject to relentless and unwarranted harassment in violation of the CFPA. The frequency and nature of the communications I have received have far exceeded the legal boundaries set by 15 USC 44. The excessive number of calls, the use of foul language, and a complete disregard for my privacy have caused considerable anguish.

Furthermore, I am deeply concerned about the methods employed by JeffCappSYS in its collection efforts. The absence of documentary evidence and contractual transparency, as required under federal statutes, including 12 USC 839 ( a ) and 12 USC 1431, has raised serious doubts about the legitimacy of the debt in question. 

I request that JeffCappSYS immediately ceases all forms of harassment and misconduct, as required by the CFPA and other federal statutes. I also demand transparency and adherence to the relevant laws in the handling of this debt. 

Failure to address these concerns and rectify these violations will leave me with no choice but to take appropriate legal action to uphold my rights and seek remedies provided by law. This formal complaint serves as a clear indication of my intent to protect my rights and address the misconduct I have endured. 

I expect a prompt response to this complaint, confirming your commitment to rectify the situation and outlining the steps you will take to ensure compliance with the law. Your cooperation in this matter is imperative to resolving this issue amicably. 

Sincerely,

Company response to consumer: Closed with explanation