Consumer complaint received 2016-09-23
Company: JPMORGAN CHASE & CO.
State: GA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I am filing this complaint regarding my mortgage with Chase Bank. I originally had a loan with WAMU that I had had for 18 years. In XX/XX/XXXX Chase Bank took over my loan and I had nothing but problems from that point on. Chase Bank changed the monthly payment amount on my loan that was $ 6875 monthly, to {$10000.00} monthly. This caused me not to be able to make my loan payment for the larger amount. When I took my contracted payment to Chase they returned it to my bank account and then declined to accept payments after that in XX/XX/XXXX unless I paid the higher amount. I was forced to file a lawsuit against Chase Bank in XX/XX/XXXX to protect myself. They also committed insurance fraud against me to justify these higher payements, ( see attachment that shows XXXX of XXXX of these types of payments ) one for as much as {$67000.00}. They had the insurance that I was paying to XXXX XXXX returned to me ( {$3100.00} annually ), and paid insurance to XXXX for various amounts that were much larger, ( see attachment ). This was addressed in my lawsuit, which dragged on for 3 years and ruined my life. I had to spend approximately {$250000.00} to defend myself in the Courts of XXXX XXXX Country, with XXXX XXXX presiding. Ultimately the Judge ruled in my favor on XXXX out of XXXX counts to go to trial. Chase hired numerous expensive attorneys to try to take my home from me. Before my case was to go to trial, I sold the property, and paid off Chase for much more than they were entitled to by about {$200000.00} as their payoff amount was inaccurate. I sold the property in XX/XX/XXXX, ( see final closing statement from XXXX XXXX XXXX XXXX ). My case was still open and ultimately Chase Bank settled with me, ( giving me some funds through settlement ) rather than go to trial which was going to be expensive and for me unaffordable, ( see lawsuit and settlement agreement attached ). I sold my home for {>= $1,000,000} and it is now worth {>= $1,000,000} as it was in XX/XX/XXXX at the top of the market. I worked my entire life as an XXXX XXXX and raised XXXX children alone only to have my savings and home taken from me by Chase Bank, in a fraudulent and criminal way. No words can describe this horrific experience. It was so traumatizing that I developed an ulcer and was hospitalized and almost died. After all of this Chase has continued to ruin my credit with the XXXX credit bureaus, and I am unable to get a loan and my life is compromised in every way imaginable. I know as a person who could afford an attorney at the time I am one of the lucky ones that is still standing, but I am XXXX years old and I can not start over. I have lost almost everything thanks to the fraud committed by Chase Bank. On my credit reports Chase Bank shows that they foreclosed on me in XX/XX/XXXX which did not happen. As per the final closing statements, Chase gave me a payoff amount in XX/XX/XXXX that calculated interest through XX/XX/XXXX. They knew the house was sold and did not file any foreclosure against me. I can not get them to remove this from my credit reporting, which they attribute to clerical errors and confusion. And certainly they are incompetent and very confused. As well as being criminals of the first degree that should be in jail in my opinion. My life has been ruined by their false reporting and my complaint is regarding this and their fraudulent reporting that is continuing to impact my life now as it has since XX/XX/XXXX. I have been through approximately 5 years XXXX with Chase Bank, and I want everyone on earth to know about it, and what they have done to me and many others due to the bank bailout and the XX/XX/XXXX crash. No citizen of this country should have to go through this, and have to fight a bank that is so powerful. Other than the death of my mother, and Hurricane XXXX, this was the worst experience I have ever been through, with numerous obstacles.

Company response to consumer: Closed with explanation