Consumer complaint received 2023-06-03
Company: Block, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
SQUARE INC COMPANY IS HOLDING MY MONEY WITHOUT EXPLANATION : I wrote this email to them : I am writing to file a small claims complaint against Square , IncXXXX regarding the deactivation of my account and the withholding of funds. I seek restitution for the amount of {$1000.00}, as well as any additional costs and damages allowed by law. Facts of the Case : I opened an account with Square , Inc., under the name XXXX XXXX XXXX XXXX XXXX XXXX, for the purpose of receiving credit card payments for my legitimate business operations in Florida. As per Square 's policies, I diligently adhered to their terms and conditions, conducting business transactions and providing services to customers through their platform. On XXXX  XX/XX/XXXX XXXX XXXX, without any prior warning or explanation, Square deactivated my account, preventing me from accessing my funds and conducting further business operations. Despite numerous attempts to contact Square 's customer support, I have not received a satisfactory explanation for the deactivation of my account or the withholding of my funds. The sudden and unjustified account deactivation has caused significant financial hardship for me and my business. I have XXXX  children to support and obligations, including rent, which are now in jeopardy due to Square 's actions. Legal Claims : Breach of Contract : Square , Inc. breached its contractual agreement by deactivating my account without proper justification and withholding my funds in violation of their own terms and conditions. Unfair Business Practices : Square , Inc. 's actions constitute unfair business practices under applicable consumer protection laws, causing financial harm and distress. Relief Sought : Restitution : I seek restitution in the amount of {$1000.00}, which represents the funds held by Square , IncXXXX as a result of the account deactivation. Compensatory Damages : I request additional compensatory damages for the financial hardship, emotional distress, and inconvenience caused by Square 's actions, as determined by the court. Legal Costs : I also request reimbursement for any court fees, filing fees, and related costs associated with pursuing this small claims case. I have attached relevant supporting documentation, including invoices, account statements, and any communication records with Square , Inc., as evidence supporting my claim. I respectfully request that the court schedule a hearing date to address this matter and provide an opportunity for a fair resolution. Thank you for your attention to this matter. Please let me know if any further information or documentation is required. Sincerely, XXXX XXXX XXXX XXXX they replayed saying : : Square Notification for Case # : XXXX Case Updated : XX/XX/2023 Thank you for contacting Square 's Account Services Team. 
We are committed to responding by the next business day, so you will hear back from us soon. We take all matters regarding your funds very seriously, and with your cooperation we anticipate a quick resolution of your case. 

Please be sure to attach any requested documentation to this email thread. If you are replying from an e-mail address that is different from what you use to sign in to your Square account, please include that e-mail address in your correspondence.

In the meantime, feel free to return to the Square Support Center for answers to frequently asked questions. 

I called them several times, they are saying they need 90 days to returned my money back. 

i have invoices of the transactions,

Company response to consumer: Closed with explanation