Consumer complaint received 2022-11-10
Company: FIRST CITIZENS BANCSHARES, INC.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
To whom it may concern : I have been scammed by 2 different sources, along with my old bank have now scammed me out of almost {$10000.00} since XX/XX/XXXX to XX/XX/XXXX. I am not sure how I can get this resolved but I am asking everyone I can to find these scammers and have them dealt with so they can not do this to other people. 
How did it start? 
Back in XXXX of XXXX, I opened an XXXX account for my business. I started following and commenting on XXXX of the guys, XXXX XXXX, on there because of the good deeds he was doing for others. We exchanged XXXX numbers and began talking. The weather, life and how he helps so many people just for being kind. Back in early XXXX, he mentioned that he and his team had a billionaire contact them looking to help 5 families as they do yearly. He wanted to nominate me for this. I was elated. I have been praying for this miracle for years and I thought now it is coming true. Praise God. He asked me to submit an email to the billionaire, ( XXXX ) as to how I would use the money and who I could help with this money. So, I did. I got a reply back stating that his attorney, XXXX XXXX, XXXX, would get back with me. He did. I checked the billionaire and the attorney out and it seems to be a legit, XXXX XXXX XXXX XXXX and they do help families. I was approved for {$500000.00}. Thats more money than Ive ever seen in my life and I could use this money for myself and to give to some local non-profits. I opened a personal checking at First Citizens bank XXXX, FL out of my business account in the amount of {$10.00} account where they would send the wire transfer of money. Then came XXXX XXXX. I live in FL, so I know many people who lost everything. I mentioned this to the attorney and paid the first fees, as Ive never done or had a money wire transfer, so I did as I was told. The billionaire was so pleased and willing to help me and others that he changed the amount to {>= $1,000,000}, {$5.00} XXXX dollars. HOLY XXXX! That could help so many more people. My business credit card was then compromised and maxed out, over {$5300.00}. But you guessed it, more money, more fees. I could not afford anything else and then the threats started. XXXX said XXXX XXXX would fire him if he did not get this money to me. There was nothing I could do. He raised the money and then there were more fees. Im done. They scammed around {$5500.00} After all this, I knew that I was not getting this money and I remembered a pastor, XXXX XXXX on XXXX, a business community website like XXXX, so I figured, lets chat. She asked about my business and I told her what my businesses are and she mentioned to me that her church and ministry give {$1.00} XXXX dollar ATM cards to people as donations. I figured shes a pastor so she must be legit. I even asked her if it was legit and she said yes. She said it was {$500.00} but that she could pay {$450.00} of it if I could pay only {$50.00}. I found {$50.00} and paid her. Next thing I know, there is FBI involved at the Washington DC airport and Im now going to be charged with money laundering if I dont pay them {$1000.00} to release the men delivering the card to me. I paid that and then when they got to XXXX there was another XXXX XXXX XXXX asking for {$3000.00}. I could not pay it. The guys got stuck in XXXX and no money for me. I told them to go back to XXXX XXXX and she could mail me the money card. She transferred the money into an account in XXXX and then was going to wire me that money. Thats where XXXX XXXX comes in. Hes transferring it from XXXX to XXXX back to my account in XXXX. More fees. NO! Next she took that money, {$1.00} XXXX and put it in a box with a key and sent it with yet more delivery guys. I was so close to {$1.00} XXXX dollars. A new house and I will still be able to give to the local non-profits I wanted to donate money to. They get to Florida and theres a {$200.00} fee to release and then theyre on their way and their cab driver gets pulled over for speeding and its {$100.00} to pay the fine. I did not have it and was leaving town the next day to honor my dads 1 year of passing away. They said if I waited until I got back the fee would be {$1000.00} and I said I dont have the money. I guess its just not meant for me to have this money. She would not stop and neither would her guys. Contacting me at all hours of the day and night and threatening me and my life hourly. I called the XXXX XXXX and filed a report on them and the FBI and XXXX XXXX XXXX, which there is no such thing. I just want my money back for what these scammers got from me and the bank stealing my money, {$990.00}. As of yesterday, Wednesday XX/XX/XXXX, they wanted {$50.00} to complete the transaction and deliver my box to me with {$1.00} XXXX in it. I kept saying no. Then I get a XXXX message from The XXXX XXXX XXXX. I did not and have not responded to them at all. I said to XXXX and XXXX, they could find the money if they truly want me to have this money. I have been given many gifts over years and not 1 did I have to pay for. I dont know how or why I fell for this, but I want these people caught and I want my money back. They scammed a total of {$3100.00} or so. Total $ XXXX {$990.00} from bank. Close to {$10000.00}. 
Police report is XXXX filed XX/XX/XXXX Filed a report with FBI IC3 website XX/XX/XXXX Filed a report with XXXX XXXX XXXX XX/XX/XXXX Case # XXXX XXXX Filed a report with XXXX XX/XX/XXXX with XXXX then Charm, lady I spoke to at XXXX Filed a report with ReportFraud.ftc.gov # XXXX XX/XX/XXXX Filed a report with XXXX XX/XX/XXXX XXXX XXXX said I have to call merchant to dispute total of {$550.00}. No way to contact merchants. 
Called about other gift cards and they suggested me to call Attorney Generals office. 
Filed fraud on my Business credit card account with first citizens XX/XX/XXXX and then on XX/XX/XXXX I spoke to the fraud dept XXXX and XXXX about XXXX XXXX and transfer for XXXX XXXX. They froze my accounts and then took all {$990.00} out of my business account on XX/XX/XXXX XXXX XXXX XXXX  XXXX gave me XXXX email to send request to for money donation from XXXX XXXX XXXX XXXX. Tried calling the XXXX and no answer. 
XXXX XXXX Attorney XXXX XXXX XXXX XXXX Bank wire transfer XXXX TransactionID # XXXX XX/XX/XXXX Sort code XXXX XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX XXXX total of {$2300.00} for XXXX XXXX and XXXX XXXX XXXX XXXX XXXX assistant for XXXX XXXX XXXX XX/XX/XXXX about XXXX and their fees Pastor XXXX XXXX XXXX XXXX XXXX Minsitration Conference XXXX XXXX XXXX Delivery guy XXXX XXXX XXXX XXXX First Citizens banker in XXXX XXXX VA XXXX No such person works there ) XXXX  XXXX XXXX XXXX XXXX Delivery guy XXXX XXXX The Delivery Agency XXXX  XXXX I do have emails from all involved and the Alignable messages from XXXX XXXX XXXX XXXX 
I went to look up XXXX XXXX XXXX on XXXX and could not find her, even with the first message she sent me to view her profile. When I called her out on it, she said I was calling her a liar and that she had just sent me a message. I still have not seen it come through. 
If you need further information, please contact me. Im not sure what all I can submit or how to. I do have some of the gift cards that were used and paid with cash also. I can upload those at a later time if they are needed. 
Thanks again,

Company response to consumer: Closed with explanation