Consumer complaint received 2022-06-10
Company: PNC Bank N.A.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
So, I have things on my pnc statement that I didnt do, XXXX inquiries about charges that I didnt make and a check that was tried to be cashed or put in my bank account and several other things on my phone such as texts and fraudulent emails and places that I have never purchased from so right away I changed passwords and anything else I could change and than I started calling companies and going to places and told them my phone was hacked and I called the number for pnc and told the associate that my phone was hacked and they said that they couldnt do anything and gave me no information except to go into a pnc branch and talk to someone so I went to the PNC that was closest to me and actually where I had opened the account about 8 months or so which is on the corner of XXXX XXXX and XXXX XXXX in XXXX XXXX XXXX XXXX Fl and talked to the teller and she said I would have to wait to talk to a banker.I cant remember the ladys name but I told her about my phone being hacked and she said what do you want me to do about it as she looked up my account, I told her that for a couple days, I had been trying to figure out what information that I had to change on my account such as passwords and security questions and that the associate on the pnc phone told me to come in and I would be helped.She asked me all these questions about how I thought my phone was hacked and that I had been going around to the different companies thatI thought had been compromised and calling other companies about this hack.She told me that, she could see disputes and I said, yes, I saw that also when I looked into the owner online banking and that I did not make those disputes, she said well there also is a check that you tried to deposit by taking a picture of the check and I told her that I did not do that because I didnt as well as I didnt do any disputes and up here that you did it and I said Im telling you my phone was hacked and that I have to go to these other companies and get things straight or call him on the phone and that I am in the middle of trying to switch everything my passwords and security questions and anything else that and she said well it shows here that she did it and I said Im telling you my phone was hacked and that I have to go to these other companies and get things straight or call him on the phone and that Im in the middle of trying to switch everything my passwords and security questions and anything else that needs to be switched and that I called PNC and they are the ones that told me to come into the branch. She said oh I see that you made sure when you open this account that you did it online, I said no, I came into this branch and talk to a gentleman up by the front where the tellers are, she said no she said look at my computer here it shows that she did it online, I said I am a XXXX patient which I am for XXXX years and on XXXX for XXXX years but I remember talking to A Man and him giving me my bank card the debit card and that he set me up with everything, she told me no theres no way I look at my computer and again I told her look I know what way I made the account I remember the man if he was in there right now I would pointing out but he was not in there right now, she said basically that I was lying I said no the XXXX yeah makes me forget some things but I remember distinctly A Man helping me right up at the tellers whenever I open the account. She said well you tried to deposit a check I said no maam I have not received a check in years and I have not tried to deposit a check here at PNC or any place for that matter I get direct deposit from Social Security because of not only XXXX XXXX but other XXXX that I have! She said well I dont know what you want me to do for you but once this investigation goes through youll probably be charged for these disputes, and I said why would I be charged for things that I didnt do, she said because you probably will be, I said so when somebody hacks your phone and has all your information I have to pay for it? She said yes so what do you want me to do about it I said well maybe I should close this account and get another account so that it got different numbers and everything she said no that it would not help anything! I said so what should I do and she said and her exact words were go to another bank and open your account and close out your PNC account. I said what are you talking about why would I have to just go to another bank she said because it wouldnt matter if you got a different account if they got your your information than you would be best just to go to another bank! So, usually when so many works for a company, they want your business, but she insisted that I should start looking around for another bank and leave PNC, I feel as though I was discriminated against because I dont make much money she was very rude and asked mean it XXXX Patient I am supposed to stay positive and all this lady did was give me negative like as if I was a piece of dirt to her so I said this is ridiculous why would I have to pay when I got hacked she said you just well! She said what do you want me to do about it again, I said well at least give me a different debit card and she said oh I can do that and she said thats all she would do and that she just wanted me to go get another bank account ata different bank, now Ive gotten letters saying about these things that I didnt do, I have a letter that shows a check that has not my signature on it I dont write like that at all and now I am being charged for these disputes that I didnt even make, evidently the check that someone tried to deposit was denied which was good because that is not my signature and I never did that!! I was so upset over all this and me being a XXXX patient and trying to stay positive I try not to get upset but now that everything is trying to be taken away from me by your bank as I only get XXXX and how rude this lady was and I dont even know if you guys are even going read this email but I decided to go ahead and write it, I have sent multiple things to the Federal Trade Commission due to the hack on my phone as well as I still am receiving fraudulent texts and emails from other companies excuse me supposed companies! So now I have decided to bring all this to your attention if anybody even reads this, even though I have no lymph nodes in my right arm and it hurts to write things I am going to make copies of the letters that Ive received from PNC and I will send it to the federal trade commission and any other place that deals with hacks! I will be closing PNC down as the lady just about commanded me to do and I have nothing good to say about PNC! The man that originally helped me open the account for me Was very nice, unlike this lady! I have never ran across a company where an associate tells you that they dont want your business until now, usually companies want your business, I am very upset about everything and its hard enough with my XXXX and XXXX and all, I dont need somebody not wanting my business and not wanting to help me! The dates of the disputes and fraudulent check is XXXX XXXX

Company response to consumer: Closed with explanation