Consumer complaint received 2019-08-08
Company: Mr. Cooper Group Inc.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
This involves 2 companies & has been ongoing & I have made EVERY Human effort to resolve & neither one completed what I sent in & now i am faced with losing my home of over 24 yrs. as a senior & XXXX person. 
In the hospital in XXXX XXXX I notified all creditors- I was very ill - yet only 1 month behind with XXXX XXXX XXXX They lost part of my money order payment & totally messed up this account- by de-escrowing -which took me forever to correct.- among other situations. I qualified for this loan & it was with XXXX & then transferred to XXXX. I applied for a loan modification as I wanted to shorten the time frame. i sent everything in & they dropped the ball & in approx. 
mid XXXX transferred this loan to Nationstar Mortgage. The nightmare began. 
They stated that XXXX said to foreclose-IN THE MIDDLE OF A LOAN MOD?? 
I never got proof of that & was told that I had to apply with Nationstar- I had continued making my payments from the very beginning of this loan.Only when Nationstar got this loan were my payments NEVER posted & then returned. 
Every month I sent in my payments - they put in a suspense file & this has continued for quite awhile. I put in a loan modification with Naitonstar & they sent me information needed AFTER THE DEADLINE to get to them.They then filed to foreclose on me in approx. XXXX. XXXX..I have had to fight with them for for over 3.5 yrs.to get a loan modification. I have sent ALL info. in over & over again & yet they still have not granted me this loan mod. of which I am QUALIFIED to pay.They state : update needed ; incomplete ; expired form ; etc. I have repeatedly sent in the same info in again & again. They sent me back some checks & I returned to them - I have had to be at several hearings.They then transferred or changed their name to Mr. Cooper & nothing has changed. I have continued to request this modification & the last time in approx.late XXXX  or early XXXX with only supposenly one item they wanted- I sent it in again & have been in constant contact & they stated they did not receive it. That is false & I appealed their denial for being in- complete. They were to let me know something & have not & had a summary judgement hearing & set a foreclosure sale for XXXX XXXX, XXXX.I was told not to send in anymore payments in XXXX XXXX by them- thinking that the loan mod. was forthcoming & it was not. I updated all info. for them so many times- no one else would ever have fought like I have.They have added in so many fees from day one & rejected my payments to cause the current situation. If I just did not pay that is one thing but that has NEVER been the case.I have never cheated anyone & just want to keep my home & get this loan modification.I had 3 loan modifications with another company & it was quick & I am current & have been> I qualified with XXXX XXXX on this house & on this loan as well- Why would I even need to qualified again????? Never I have done everything needed & desperately need your help. Thank you. 

XXXX XXXX XXXX XXXX # XXXX & prev. with XXXX.

Company response to consumer: Closed with explanation