Consumer complaint received 2019-11-04
Company: BMW Financial Services NA, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished

Complaint:
response to complaint XXXX XX/XX/2019 ATTN : Customer Correspondence XXXX XXXX XXXX XXXX, OH XXXX To follow up to the CFPB complaint on XX/XX/2019 : 1. I have been receiving BMW information to my XXXX XXXX XXXX XXXX XXXX, CA XXXX for more than a year since it was changed when I moved to XXXX XXXX XXXX from XXXX XXXX in XXXX, CA XXXX. 
2. In your complaint response BMW claims they sent a response and yet that is addressed to my old address. Can you explain why this single piece of mail was addressed to a more than 1 year old address? It is very odd that a critical piece of mail responding to my complaint was sent to an address I hadnt lived in for more than 1 year, despite receiving both the requests for the $ 2000+ and the post lease 3rd party inspection were sent to my correct XXXX XXXX  XXXX XXXX XXXX Address. 
3. I have the right to get a post lease inspection and the results when I return the car. I am allowed to have an opportunity to fix this before the charges are applied. I most certainly had time to conduct an inspection and had brought my car there for that purpose. In fact I first came in earlier that morning without an appointment and returned later in the day for that purpose. 
4. I sent two more subsequent letters to BMW Financial services XX/XX/XXXX and XX/XX/XXXX with no response. 
5. I also placed additional phone calls to customer service XX/XX/2019 and XX/XX/2019 to discuss why I had gotten no response. They had no way to verify the status of written complaints and I was told to continue to wait. 
6. You place a disputed amount into collections I will also send copies of the letter and the CFPB to the collection bureau as it has clearly not been resolved I am formally disputing this charge and also with the collections agency you place it with, because I was not notified during the end of lease inspection and I had the original wheels and was told dont worry everything looks good and I insist that BMW financial work with this dealer and XXXX in XXXX who I bought this from, to accept the un-used rims for this car. 

To accept my vehicle, take the profit from selling it, and then say they have no responsibility with the inspection or accepting the wheels because they didnt originate the sale, is not acceptable. I will also be looking to move into formal arbitration as I have all the documentation of when I tried to contact BMW, the different responses and excuses received from both the dealer and BMW financial services and the illegal attempts to move a debt to collections during this dispute. 

I will also be sending complete copies of the phone records, letters of complaint as well as this complaint to the collections bureau listed as I am formally disputing this and BMWs management of this dispute thus far. 

Sincerely, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation