Consumer complaint received 2023-06-24
Company: BMW Financial Services NA, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
in XXXX I went to the dealer to get a vehicle and I was lead to believe I needed to finance a car and give them my social to apply for credit and see if i qualify. I was approved and I was told my credit was not that great so i needed to pay a higher interest rate then another individual and the is discrimination and i am being denied my rights. I know that the car was paid for at the closing table and I was not given proper notification or disclosure that I had the choice to either get the vehicle by either giving a social number or it can be done by public information. They fraudulently sold me a loan that i may or may not be responsible for and used deceptive practices and non disclosure to get me to agree. I unknowingly was deceived and tricked. They went ahead and knowingly committed id theft and forgery to place my signature on forms i knew nothing about. I know now that i am the living woman and i went there for a consumer credit transaction not a loan. banks do not give out loans. The dealer failed to disclose this information so I did not know until now how they are committing fraud and using my information to get money from my trust without my knowledge. I need the dealer and financial institution to provide me a copy of the contracts bearing my wet signature and they need to prove that they were legally able to collect any money from me. I paid a down payment and paid for things that are to be covered in the finance charge. This was a transaction that i need proof that i owe a debt and they are able to collect and charge me double. I need a copy of the full account history and ledger on and off complete ledger tied to my account as I am the Beneficiary to the said account XXXX XXXX. I am the principle to that account and since I furnished my social security number and was not given any cash value or a check in my name for the approved amount for the loan nor did the dealer transfer / wire the funds i was approved for in my bank account. This makes it a fraudulent and invalid loan and then it becomes a consumer credit transaction. I also was a victim of theft as they repossessed my car without proper verification and there is no statute of limitations on fraud. I am in need of my consumer report to be updated and corrected. They need to immediately address this matter and have the file updated and have my credit report updated and remove and refund the overpayments and all the fees i paid, when i did not need to. I also will notify and submit a 3949a to report the fraud to the irs as i have a duty to report to the irs. I am demanding that they do their job and make sure my accounts are updated, refunded of any and all fees, collections, and money that is owed to me. I had a few credit cards with BMW as well and they also closed and stopped my account without my consent. I need the credit cards to be loaded and ready to use and sent out to me right away. I am a consumer and I know they trade on the open market and I am the one that gives the source of the credit so the corporation can make money on me and not tell me. Well, I know that i am the beneficial owner to the said account and I need them to take care of this matter and issue at hand without delay. Please send monies owed to me and the interest that is also due to me. I need the check sent to me asap to my home on file which is : XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Please send the preloaded cards and ready to use credit cards and make sure they are going to be settled and paid in full each month and any interest be returned to me and the balance be settled on a monthly bases. My consumer report and credit score means the world to me and I am demanding they take proper action and notice I am exercising my rights and I will see that these matters get resolved. I am excited to have your help with all this. I have all paperwork if needed. Thank you

Company response to consumer: Closed with explanation