Consumer complaint received 2018-10-29
Company: TD BANK US HOLDING COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I refinance a mortgage with TD Bank in XXXX. No credit problems with anyone besides TD Bank on my TRW to date. TD bank has attempted to charge me unwarranted fees and is attempting to wrongfully foreclose on my home. 

TD bank submitted the annual escrow payment report in XX/XX/XXXX period. There was large escrow balance to cover the next tax payment and more. In XX/XX/XXXX the account was current with TD Bank. In XX/XX/XXXX I decided to pay my own taxes and insurance due to major problems with TD Banks accounting. They were charging me Uncollected late fees for funds that were paid to them per the detailed history report provided by TD Bank. The mortgage payments were accounted for in an account called Unapplied Funds per TD Banks account data. I spoke to 6 different TD Bank representatives from their mortgage department while using the same phone number listed on my mortgage statements. 

In early XXXX I spoke with a representative concerning paying my taxes and insurance myself. The individual requested I fax him a letter stating the fact that I would pay the taxes and insurance myself. I wrote XXXX faxed XXXX TD Bank concerning a change in the escrow account. I paid the taxes and home insurance ( advance ) for XXXX and XXXX. The mortgage payments were made timely for the principal and interest. There were no problems paying the taxes and insurance directly. I believed if we simplified the transactions to TD bank there would be no future confusion and/or wrongful charges. 

TD Bank has a contract with core logic to pay the taxes in the township. Core logic made payments for taxes that were paid in advance by me. Thus duplicating the payments to the township. At the end of the townships accounting cycle, core logic was refunded the tax overpayments by the township. Also, there are several adjustments with the township and core logic listed in tax account with township since core logic pays a lump sum for many properties in the township. I have no control over XXXX XXXX and or a contract with them. 

TD Bank has charged me late fees for each month of XXXX and XXXX period. TD Bank sent foreclosure letters concerning mortgage payments paid, cashed and received by TD Bank. TD Bank listed no payments received on my XXXX for the XXXX and XXXX periods. On the XXXX TRW the mortgage amount was reduced from {$2100.00} to {$1100.00} in XX/XX/XXXX but not to the contracted principal and interest amount of {$1000.00}. On the XX/XX/XXXX Mortgage Statement TD bank list Escrow paid to date {$550.00}. If we divide XXXX {$46.00}. {$1000.00} + XXXX = {$1100.00}. The amount listed as a scheduled payment on the TRW for the mortgage is {$1100.00}. To date TD Bank has not explained this {$550.00}. 

My Taxes and insurance are paid in full for the XXXX and XXXX period by ( me ) mortgagee. The principal and interest is paid in full for the XXXX and XXXX period. Td Bank is fully aware of this. I have written XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX TD Banks Head of Payments Capability and Customer Experience with substantiation of the mortgage payments, tax payments and insurance payments. The amounts are paid timely and are paid in full to date. 

XXXX XXXX The Loan Servicing and Customer Collections Customer Resolution Advocate was contacted XX/XX/XXXX in writing. TD Bank is charging me late fees, appraisal fees, legal fees and any other fee it can manage for a mortgage that is paid in full. While at the same time incorrectly reporting to TRW that I am delinquent. My credit score has plummeted do to TD Bank only and is costing me money. 

TD Bank states that I am delinquent for {$26000.00}. To date I have not received any documentation detailing how this {$26000.00} amount was computed. But have provided a detail list with substantiation for all mortgage payments, tax payment and insurance payments to TD for the same periods in question. The payments exceed {$26000.00}. 

TD Bank is attempting to foreclose on my property for {$550.00} of unwarranted fees.

Company response to consumer: Closed with explanation