BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-06-13
Company: TRUIST FINANCIAL CORPORATION
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
On XX/XX/XXXX, my local bank, XXXX in XXXX, AZ, sent requests on my behalf to 2 banks, XXXX XXXX XXXX XXXX, and Truist Bank XXXX XXXX XXXX XXXX. in XXXX, FL, to transfer IRAs from those banks, so that I could get better interest rates and consolidate small IRAs.. Within 2 weeks, XXXX received a check from XXXX and I was able to put those funds in a XXXX IRA on XX/XX/XXXX. After a few more weeks of no transfer from Truist, I called their general # and was told that the XXXX branch probably misplaced the request. They contacted the branch, and told me to have XXXX resend it, this time with " Attention : XXXX XXXX '', which I did. Almost 2 weeks later, still nothing, so this time I called the Truist XXXX branch and spoke with XXXX XXXX. She said this " wasn't on Truist '' that the requests weren't getting to someone who would take care of them. This time, she asked that I have XXXX fax the request, which I did the next day. This was the XXXX time I had to go to XXXX and re-sign the requests. They didn't have a fax but I called XXXX again and she said they could send it to her email, which they did. The next day, XX/XX/XXXX, I got a voice-mail from XXXX saying XXXX had " received the IRA transfer XXXX paperwork '', that she had forwarded it to their " IRA team XXXX and that it would " take up to 3 business days '' for the transfer to go through, and that there would be a {$50.00} IRA transfer XXXX. I saved the voice-mail and will gladly share it. Again, nothing happened for weeks. I called the Truist XXXX office yesterday, XX/XX/XXXX, and asked for the IRA team and was told they didn't have XXXX. XXXX called me back later yesterday and said they had requested paperwork from XXXX, which made no sense, since she had already said in her voice-mail that they had received it. When I said I was going to lodge a complaint, she asked sarcastically " Do you even know how to make a complaint? '' It is obvious to me that I'm never going to get Truist to transfer these XXXX  to my local bank. Please help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-01
Company: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I signed up for Delta Skymiles American Express, clicking through an offer for XXXX Delta Sky Miles if I spend {$3000.00} within 3 months. They baited and switched me with an offer for XXXX Delta Sky Miles, saying that's what I signed up for, even when I took a screenshot of what I clicked through. They have been stalling for 5 ( going on 6 ) weeks with an " open investigation '' and telling me I will receive a resolution within 5-7 business days. It has been 5-7 business weeks.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-14
Company: Professional Placement Services, LLC
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
On XX/XX/2022, I checked my state license requirements for collection agencies and it states that in order to collect from consumers in this state ( Wisconsin ), you must have a license and be bonded. I sent a letter to your company six weeks ago asking that you provide me with proof that you meet my state licensing requirements. As of today, you have not responded. Because of that, I checked your company name to find out whether you were bonded and whether you have a license to collect in my state, and your company name is not in the system. As of right now, your company is violating my states law, and penalties for violating the law are harsh. If your company does not delete the negative information that is appearing on my credit report due to your illegal reporting within 10 days of this letter, I will have no other choice but to seek legal advice and report your company to the Attorney Generals office, the XXXX XXXX XXXX and the Consumer Financial Protection Bureau. 

Account # XXXX, XXXX, and XXXX Are in violation Not only have you ignored my prior requests for validation of the debt letter will again request that you follow the FDCPA and please provide the following : Validation of Debt Request -Proof that you can collect on a debt in my state -Proof of the date the account went into delinquency -Your Bond ( if required ) in the event I need to seek counsel -Proof of your right to own/collect this alleged debt -Balance claimed including all fees, interest, and penalties -Contract bearing my personal signature As you may be aware, " Estoppel by Silence '' legally means that you had a duty to speak but failed to do so, therefore, that must mean you agree with me that this debt is false. 

You have violated my consumer rights under the Fair Debt Collection Practices Act These accounts are in violation of : 15 USC 1692c ( c ) Ceasing communication, FDCPA 807 [ 15 USC 1692 ( e ) ( 3 ) ] False or misleading representations 15 USC 1681a ( 3 ) ( a ) ( b ) ( c ) Restriction on sharing of medical information 15 USC 1681b ( 4 ) Limitation on redisclosure of medical information I am seeking monetary damages for each violation made

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-14
Company: CREDIT ACCEPTANCE CORPORATION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I reviewed my Consumer Reports and noticed that I had 3 late payments on an account that I was never late for. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum Accuracy. I have never been late on payments for Credit Acceptance Corp ( XXXX ) in fact the payments that I made where paid on time and in full. Please reinvestigate and provide proof including an audit trail. I am requesting this information within 30 days. The audit trail should include : The account file and original contract that has my signature : Statement of obligation, Deposit statement, Documentary evidence of file for the public and private side or the ledger.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-23
Company: Experian Information Solutions Inc.
State: IN
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX XXXXXXXX Account Number : XXXX Account Name : XXXX XXXXXXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX Account Number : XXXX Account Name : XXXX Account Number : XXXX has violated my rights. Or list of inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-14
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
Chargeback on account and dispute has been going on since XX/XX/XXXX. I disputed an charge with XXXX XXXX due to the product balding even though I did not wear it on XX/XX/XXXX. I received a chargeback on my account XX/XX/XXXX and I called explaining the situation once again and got temporary credit because the {$180.00} was taken out of my account as soon as I got my pay check. A letter was sent to my old address ( I updated it on the app beforehand but it got sent to an address I havent lived at for 3 years. ) and I was told by an agent that they didnt have enough proof in XX/XX/XXXX, I sent emails and photos of the hair. I was then sent another letter asking for more proof, confused I called them again and was told by another agent that the case was closed and that the images I sent were received. The images I sent were of the emails I sent on XX/XX/XXXX and XX/XX/XXXX ( to two different emails that I was provided with by chat ) explaining that the wig was balding. Their refund policy states that they will not provide a refund if the wig is used which includes even brushing the wig. I disputed with my bank because I received no response from XXXXXXXX XXXX, I sent clear pictures and I had owned the wig for less than a month as I purchased the wig XX/XX/XXXX. I received a letter saying XX/XX/XXXX saying there will be ANOTHER chargeback on my account as the merchant sent an email to me in XX/XX/XXXX that I told them that I sent them an email and they didnt reply and the merchant also sent receipt, as well I already stated the issue to them and I stated it again in my reply. They asked for pictures that I HAD ALREADY SENT. Im very frustrated as the merchant was not being honest and Wells Fargo keeps holding the case for months and chargebacking my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-21
Company: EQUIFAX, INC.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX XXXX XXXX  - ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX - ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX XXXX - ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX - ACCOUNT - # XXXX has violated my rights. 
XXXX XXXX XXXX  - ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX - ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX XXXX - ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX ACCOUNT # XXXX has violated my rights. 
DEPT OF ED/XXXX  - ACCOUNT # XXXX has violated my rights. 
DEPT OF ED/XXXX  - ACCOUNT # XXXX has violated my rights. 
DEPT OF ED/XXXX  - ACCOUNT # XXXX has violated my rights. 
DEPT OF ED/XXXX  - ( CLOSED ) ACCOUNT # XXXX has violated my rights. 
DEPT OF ED/XXXX  - ( CLOSED ) ACCOUNT # XXXX has violated my rights. 
XXXX XXXX ACCOUNT # XXXX has violated my rights. 
XXXX XXXX XXXX XXXX INQUIRY DATE - XX/XX/XXXX has violated my rights. 
XXXX XXXX XXXX XXXX INQUIRY DATE - XX/XX/XXXX has violated my rights. 
XXXX XXXX XXXX  XXXX INQUIRY DATE - XX/XX/XXXX has violated my rights. 
XXXX XXXX XXXX XXXX INQUIRY DATE - XX/XX/XXXX has violated my rights. 


15 USC 1681 ( a ) ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 

15 USC 1681b ( a ) ( 2 ) Subject to subsection ( c ), any

consumer reporting agency may furnish a consumer report under the following circumstances and no other : In accordance with the written instructions of the consumer to whom it relates.

15 USC 168c ( a ) ( 5 ) Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 USC 1681s-2 ( a ) ( 1 ) ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
I MADE A INTERNATIONAL MONEY TRANSFER IN XX/XX/2022 USING MY BANK ACCOUNT WITH BANK OF AMERICA, THIS TRANSFER WAS MADE TO XXXX XXXX  IN DOLLAR TO BE PAID TO A 3RD PARTY IN DOLLARS IN XXXX, THEY NEVER SEND THE MONEY, BOFA SAID THEY PAID TO XXXX XXXX  SINCE NEXT DAY OF THE TRANSACTION BUT XXXX XXXX  NEVER MADE THE DEPOSIT IN THE OTHER BANK IN XXXX. 
I DID 3 CLAIMS BEFORE AN ALWAYS RECEIVE THE SAME ANSWER, BOFA PAID BUT XXXX XXXX  NOT ANSWER, NOT PAY AND NOT REFUND THE MONEY.. 
I DID TRY TO CONTACT XXXX XXXX  BUT THEY REFUSE TO GIVE ME INFORMATION BECAUSE I'M NOT YOUR CUSTOMER. MORE THAN A YEAR AND MY MONEY IS LOST {$9800.00} DOLLARS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-21
Company: WELLS FARGO & COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I was notified that If you had a Wells Fargo account between XXXX and XXXX, you might be one of the 16 million customers who qualify for damages, says the Consumer Financial Protection Bureau ( CFPB ). For bank account holders, some were incorrectly charged overdraft fees on debit and ATM withdrawals, as well as having money unfairly frozen if Wells Fargo suspected a single deposit was fraudulent. I had a joint checking and savings account with my ex-husband. The names on the account were XXXX and XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-21
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I traded my XXXX for an Explorer. XXXX bank gave incorrect payout information to XXXX XXXX for the XXXX, then expected me to pay the $ XXXX that they made the mistake on. I refused because it was their mistake. I stated that I would just do a reversal and take my XXXX back. They ( XXXX ) drug their feet and attempted accepted no blame for their CLEAR mistake. XXXX XXXX ended up eating the $ XXXX mistake they made and I kept the XXXX. That was NOT my fault there for not a late payment on my part. This needs to be removed from my credit report immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-15
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
A XXXX bank account was fraudulently opened I've contacted them and the issue was not resolved I also disputed it and it was not resolved

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-15
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
On XX/XX/XXXXXXXX  I spoke with an agent by the name of XXXX. The Agent refused to dispute an inaccurate address, that I told him is a non mailable address. Per the FCRA 15 USC 1681, this is not my address. I did not give XXXX nor Transunion written consent to place this address on my report. XXXX told me he could not remove it and that I needed to contact the creditor which is not by the law. Please delete this inaccurate information immediately. If XXXX continues to report this inaccurate information as this is a violation of the Privacy Act of 1974.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-05-23
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I am a victim of identity theft. I have filed identity theft and police reports. I have also contacted all 3 consumer reporting agencies. It has been over 7 months the accounts are still on my report, and I have not received any correspondence from the consumer reporting agencies. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer Information to the best of their ability with MAXIMUM accuracy. I have never opened any of these accounts. Please investigate and provide proof. If proof can't be provided I demand these accounts be removed from my credit report. Thanks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Credit Bureaus are reporting incorrect information

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-15
Company: EQUIFAX, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
Consumer law 15usc 1681B have no knowledge of these credit company with these hard inquiries on my credit report with XXXX XXXX  exqafax want this unidentified information remove from my credit file

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-12
Company: Experian Information Solutions Inc.
State: TX
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
It is completely unfair to find late payments on my account given my consistent history of timely payments. I demand that this error is rectified promptly

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-05-22
Company: EdFinancial Services
State: FL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I am missing between XXXX dollars in monies that I payed toward my student loan. I paid one amount and another much smaller amount was logged. I have reached out to the services provided bank statements and fed student aid to complain and even reached out to ombudsman and am not receiving any assistance at all. No one will rectify this issue. I have been dealing with this for over a year now.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
My account was low and they withdrew money from my account without knowledge. Then closed my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-13
Company: Experian Information Solutions Inc.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX  of XXXX, all three credit bureaus were notified of an account that came from a collection agency that bought a debt in my name from a rental company. The rental company leasing office burnt down which caused files to get mixed up. The state of Tennessee paid that company with XXXX  funding on my behalf. Before I moved. I also informed them that was not supposed to be on my credit. They also told that they were in violation of 15 USC 1681. I contacted all three bureau via phone and mail, still no resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation