Consumer complaint received 2019-06-24
Company: OLD NATIONAL BANCORP
State: KY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
In or somewhere on XX/XX/XXXX we began being hacked in our private checking account I had opened in XX/XX/XXXX. The hacking started and all they did was keep replacing my debit card over and over costing me a couple of weeks at a time money Everytime as my automatic deductions they were to pay didn't get paid. This went on month after month week after week day after day for months. We had no XXXX money. We had no XXXX money. One card got hacked on the way to us supposedly in the mail, before I ever got it saw it activated it Living on a fixed XXXX income of around {$1500.00} for my wife and I there is not one dime to spare. Our rent alone uses up half of our income and yes we are 2 months behind on that also. We had great credit and living very meagerly and praying to XXXX that my wife 's SSI XXXX would come through, which it still hasn't and doubtful but if it ever will we had exhausted all avenues of credit from many payday loans to our trucks title loans we are knocking on the door of bankruptcy because of this banks security problem. It was a fee free online banking account taking my XXXX Check automatically depositing it and distributing everything by electronic deductions and I wrote only the rent check monthly. 
At this time almost 7-8 month after they eventually quit paying my debtors we get harassing calls daily. We have to use a XXXX XXXX pre pay card to receive my check and try to see if we will have heat, air conditioning, internet, and keep our cell phones on. You see with our new track record and Credit score we can not even get another checking account. 
We are absolutely screwed because of Old National Bancorp in XXXX Indiana. oldNatio albank.com. Old National Bank in XXXX XXXX XXXX XXXX XXXX KY XXXX XXXX They shut us down in the XXXX of winter after trying to change our account number. Did no good so like I said I had to go down there and get my check from them a couple of days late which costs us late charges. Here is the original account number.XXXX then a couple months of this one XXXX of course the routing number stayed the same. XXXX We pray to XXXX that something positive happens like now or tomorrow but we be also pray financial be releif from the institution that we intrusted our meager funds and trusted them to distribute as they should have been by law. I have so much paperwork I wouldn't know where to start to get them copied and sent as I'm not computer savvy and they knew and used that against us to just brush us aside to get rid of us instead of financially stand up to o our online predator. 
We seek no less than {$100000.00} for pain and suffering mentally and physically as my pain and anxiety are off the chart and my wife is the same way. We live in fear from the phone, the mail and especially the door knocks. I have no panic attacks weekly but can not go to the hospital because of the debt I owe them from XXXX to remove and reconstruct my stomach as it had a giant, painful ulcer bleeding out and almost killing me. 
Ask me what you need from my side as I haven't thrown anything away. 
Please Please help Us XXXX & XXXX XXXX XXXX XXXX XXXX XXXX KY XXXX XXXX

Company response to consumer: Closed with explanation