Consumer complaint received 2020-10-01
Company: Social Finance, Inc.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello Consumer finance team, Thanks for great service I want continue complaint against Sofi money account, number complain XXXX, date XX/XX/XXXX and number complain closed XXXX date XX/XX/XXXX, At date XX/XX/XXXX after I deposit my check stimulus at XX/XX/XXXX money reccred received in my Sofi money account XX/XX/XXXX after this at date XX/XX/XXXX Sofi security team frozen my for problem security without reason, too unable reach them too customer Sofi money unable know or reslove problem then in XX/XX/XXXX I realize Sofi company violated the agreement between us too I don't able resolve problem nobody care, i filled complain about Sofi company hold my account frozen here, too in sunday, I received email my account unfrozen XX/XX/XXXX on date XXXX XXXX have XXXX XXXX XXXX holiday, so I have been praying to God, then in XX/XX/XXXX 4 time again frozen unfrozen account without explain what the problem, the security team treat me as no customer, I realize them pick random customers for abuse as this unable using money own, the checking account using for money own customer by transfer or debit card Sofi money company provide, there zero thing risk company of anything, I feel situation no stable about it, after 4 time frozen and unfrozen my account, they explain, this they don't like my address approved in Sofi money account, in month XX/XX/XXXX, I trying reslove problem with them, I explain them my situation difficult I have problem health pain face chronic and I need take care my mom in XXXX her old XXXX, moment I'm in XXXX too XXXX country lockdown about covid emergency many case, I'm person simple honest, I don't risk anything Sofi money company, Sofi security team make pressure on my own money, without alert anything play games frozen on my account, only after complain to consumer finance, they realize treat wrong, but problem no reslove, they threat me change address us or my account remain frozen until new address, they don't respect agreement between us since XX/XX/XXXX too the team Sofi money name XXXX, XXXX, XXXX no reply me anymore since I coming ask help why my frozen account, no one care I suffer no reason on my own money, I register Sofi money for service debit card world by own my money, I don't have owe anything Sofi, too I don't request anything loan or money no own, they are doing investigations to customers my no first situation, they do this in year XXXX another customer, it's no welcome customers in Sofi money company for feel confidence and trust, they waste money for workers in Sofi for catch hunter customers with game 's of frozen account on own money customers, I dont thought or believe Sofi company could treat as this, as join in Sofi I thought agent XXXX always welcome anytime for reslove problem, I realize my alone too all time new team too new request, no respect customer agreement between us by open Sofi money account, I provide documents as requested by Sofi in month XX/XX/XXXX too security team frozen account without reason too all team by XXXX and XX/XX/XXXX hide away as my no longer customer in Sofi money,  As I realize Sofi no respect customer agreement between us too even more worse us on period emergency of covid too instead help to customer feel safe in Sofi money, they make pressure too ruined health of customers, my Sofi account money passed by  managers in XX/XX/XXXX too approved, I'm person honest too, I don't deserve treat as this, Sofi money company are banking service virtual no branches no credit, all customers Sofi money only able using own money.

Company response to consumer: Closed with explanation