Consumer complaint received 2023-12-13
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Chase Fax Number : XXXX Reference Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX abruptly went out of business on XX/XX/2023. They filed for XXXX XXXX bankruptcy on XX/XX/2023. Customers received an email informing us that they voluntarily filed for protection under XXXX XXXX of the Bankruptcy code but assured the consumers they intend to continue to operate and serve our customers in the normal course, and are committed to continuing to provide safe, convenient, and effective oral care to our customers. ) Additionally stating, Rest assured, our XXXX XXXX XXXX remains in place. 

I was under treatment for XXXX treatment via their XXXX services. I was awaiting a shipment from XXXX XXXX XXXX that was shipped back to them on Thursday, XX/XX/2023 due to insufficient address. I called XXXX XXXX XXXX on Friday morning inquiring about the shipment and was informed that they would have to wait for the shipment to be returned to them. On Friday, evening they posted on their website " XXXX treatment is no longer available through the XXXX platform. '' Along with stating, " Please consult your local XXXX with any questions around future XXXX  treatment. Additionally stating, All orders that have not yet shipped have been cancelled at this time, and you will not receive your XXXX. I went with XXXX XXXX XXXX for the Lifetime Guarantee and they are no longer offering. 

I made a deposit with my XXXX XXXX card on XX/XX/2023 upon receiving my images. My XXXX arrived in XXXX and I started my treatment on XX/XX/2023. I paid my treatment in full in XX/XX/2023 to prevent from going on their payment plan. I called Chase on XX/XX/2023 to dispute my charge and was told it was outside of XXXX dates. I informed Chase that I am still under treatment and they are incapable of delivering on their services, which is a breach of contract. You can not even contact customer service. My actual contract is in their app online that I can no longer access. 

As a consumer, I am requesting my money back giving these circumstance by disputing these charges for services XXXX can no longer provide. I have to complete services with another XXXX that will charge me what I have already paid this company. I believe its unfair for me to bear the financial burden of a service that I can no longer utilize. 

I have attached the following documents : XXXX XXXX XXXX Receipt with Treatment Information, which did not start until XX/XX/2023 XXXX XXXX Dispute Resolution of My Deposit on XX/XX/2023 Chase Credit Card Statement ( XX/XX/2023 ) XXXX XXXX XXXX XXXX  Bankruptcy documents from XX/XX/2023 Email from XXXX XXXX XXXX Announcing Bankruptcy ( XX/XX/2023 ) XXXX XXXX XXXX Statement from Website XX/XX/2023 XXXX XXXX XXXXXXXX article regarding the abrupt shut down XX/XX/2023 XXXX XXXX XXXX Lifetime Guarantee Commitment from their website

Company response to consumer: Closed with explanation