Consumer complaint received 2018-12-12
Company: Aura Mortgage Advisors LLC
State: MA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
It happened that my home went to foreclosure in the month of XX/XX/XXXX by XXXX XXXX XXXX, this bank bought back through auction for {$240000.00} then XXXX residential alias Aura Mortgage Advisors , LLC and XXXX ( XXXX XXXX XXXX XXXX ) that bank bought back my house and re-sold to me for {$310000.00}. I knew about this que neighborhood stabilization program through an organization called XXXX XXXX XXXX with suppose not profit means and dedicated to help the members of the community in Massachusetts with issues about tenancy/landlord and people been displaced from their homes through foreclosure. This organization works with these financial institutions that helps their members who qualify to buy back their homes but trick them when they impose these subordination and abusive, secretive, onerosa clausulas taken advantage of desperate poor immigrant, not educated people in need of recuperate their homes. This Aura Mortgage never made me aware that I should share my only source of financial future hope, my equity of my home that I build day by day ; they trick me to share with them the onerosa percentage of 43.1 % of my equity if I sold or refinance my home, and I just find that this now because this promissory note not appear in the registry of deed, how they did to sign my name there in those papers? only XXXX knows, this practice is deceptive and criminal ; they have me as their slave until XX/XX/XXXX. This is outrageous, clear deception and fraudulent practice that should be invalidated and avoid it by the government and the courts. 
I was paying my mortgage to Aura Mortgage Advisers, LLC, in XXXX, I ask my credit union get my mortgage with better rates, I did, we paid {$310000.00} to Aura Mortgage Advisors , LLC. whom is XXXX XXXX XXXX XXXX XXXX. I thought that everything was fine and that I was done with Aura Mortgage Advisors , LLC until the last days that I tried to refinance my home after 6 years since XXXX and find out that I have a Subordination Mortgage Agreement that I ignored and I was not aware and I never signed for that agreement with a crazy promissory note where there are many clausulas that tend to abuse and rob the consumers ' ; where I suppose to share with this Aura Mortgage Advisors , LLC my equity all my long life of the home loan, thing that is totally fraudulent, unfair and abusive, none has told me that I should share my equity of my home with this bank-mortgage ; they already take a big bait of profit of {$65000.00} when they got my home from XXXX XXXX who bought my home in auction on XX/XX/XXXX for {$240000.00} and this XXXX XXXX XXXX XXXX with the excuse of help the community got my home and re-sold to me for XXXX. these banks and organizations were promoting expectatives to help people in trouble who losing homes in the fall of the wall street in XXXX, meaning they took the advantage of that situation and take advantage of the people losing their homes, I can not believe that they use this situation to abuse, rob and take advantage of naive, desperate, little educate people who mostly are immigrant with a little knowledge of the loan-bank process. 
Right now that I tried to refinance my home I find out that there is a subordinate, onerosa and abusive clausula where this mortgage company ( Aura Mortgage Advisors , LLC ) made without my knowledge and signature. I was in shock to find out there are two mortgages not only the conventional mortgage but another mortgage where this company wants me share my equity at a 43 % equity, thing that I was not aware neither agree, XXXX knows how they got this signature there in the promissory note that now say is mine. It is unfair, fraudulent, abusive and oneroso and usurero when these institutions suppose to help the poor people mostly immigrants that they do not know the mortgage process and abuse imposing these abusive clauses to robbed my equity for my home that cost me my life work.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation