Consumer complaint received 2018-07-23
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have been with Chase banking for nearly a decade and never been treated like this before, by any creditor. In May, I took a chance on myself and decided to move across the country to gain better opportunity than where I was currently located. That obviously meant saving up whatever savings I could in a short amount of time and opening a lot of credit. Since I adored Chase, I decided to open a 0 % freedom card with them in addition to the XXXX card I already had for a couple years. I had a lot of difficulty opening a new card because I applied for a Slate card and instead realized I wanted the Freedom card. They told me both applications were denied and then days later I got a call saying that I was actually approved for the Freedom card. I should have known this would be the start of an incident. In years prior, I always knew how important it was to make payments on time with cards and even more important to pay off a debt in full as often as possible. I am proud to say I have a 100 % payment rate and have paid off a debt in full multiple times. I knew that taking a risk to move across the country to a bigger city would take a blow on my credit, but I never expected to be treated like this. I noticed one day, my XXXX card ( the only card I had available credit after paying off a lot of stuff I needed in order to survive in my new city of XXXX XXXX ) was denied when I was getting gas. Weird. It happened again the next day. So I called a few numbers I could find to see if maybe my account was flagged because I had just moved and changed my address. After a few phone calls and different people looking at my account, I found out I was flagged/frozen and my credit accounts were being reviewed. They had been in review for seven days without notifying me. So I'm glad I decided to call or I would never have found out. I expressed dissatisfaction with that with the lady on the phone and she assured this was routine and regular, even though I had a feeling it was because my credit score plummeted months AFTER being allowed credit. I was told to call back on Monday. I didn't really expect them to close my accounts considering I have always paid for my debt on time and normally completely. A woman told me my account was closed and that they would never be reopened. I told her that was very hard to hear considering I loved my Chase cards and the rewards for them that I had received. She told me I can reapply after I pay off all the debt but I know she's required to say that. I've read accounts where people pay off debts after account closure and they're never allowed to bank with Chase again, no matter how much better their scores. 

I attempted to get in contact with Chase, later on, to speak with someone else who would understand my story and the issues I was having to hopefully review the decision. It's extremely unfortunate that I decided to take a HUGE risk on myself and move to better my life after college, was approved for credit, and then denied after assuming I had the credit and would be able to pay it off once I landed a more stable job in the field of my dreams ... and now I have to deal with this. I just landed two fantastic jobs within the week and was hoping to have all my debt paid off within the year. I am a travel influencer and work with a lot of influencers in my new exciting city. I have funded my travels with credit I acquired in order to give myself a better life that college education was not able to provide. It's incredible that I could easily apply for a loan of {$16000.00} to go to college ( which I now realize is a huge scam in itself ) but the second I get a credit loan for less than that in order to fund my dreams and my life, I get smacked in the face.

Company response to consumer: Closed with explanation