Consumer complaint received 2023-10-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Money order, traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
Dear CFPS, I hope this email finds you in good health. I am writing to you today with a pressing and distressing issue that I have been facing involving Bank of America, a major financial institution. I believe that my story highlights a significant matter of public concern, and I am reaching out to your esteemed news station in the hope that you can help bring attention to this critical issue. 

On XX/XX/2023, I received a series of letters from Bank of America, notifying me that they would be terminating my banking relationship, which has endured for over XXXX decades. This sudden decision took me by surprise, as I have been a faithful and responsible customer throughout this lengthy period, maintaining a positive relationship with the bank. 

In response to their notification, on XX/XX/2023, I visited the Bank of America XXXX located on XXXX XXXX in XXXX XXXX, XXXX. My purpose was to obtain a cashier 's check for the funds I had diligently accumulated with them, totaling more than {$50000.00}, constituting my life savings. Given the economic challenges of our times, I also intended to utilize these funds to contribute to my car loan and mortgage, both of which are held by Bank of America. 

Regrettably, the cashier 's check issued to me by Bank of America was not endorsed, rendering it essentially worthless without a valid signature. Despite this critical omission, the bank allowed me to leave their premises with the un-endorsed check. Consequently, I deposited the check into my new bank account, which I had to establish due to Bank of America 's decision to end our relationship. 

To my astonishment, Bank of America chose to honor and pay this un-endorsed check, leading to an unfortunate sequence of events. My new bank, believing the deposit of an unsigned check to be fraudulent, promptly closed my account. This unexpected development has placed me in an extremely precarious financial situation, jeopardizing my ability to meet my obligations, including the car loan and mortgage that are also under Bank of America 's purview. 

Despite my persistent efforts, I have been unable to secure a resolution through the Bank of America Banking Center, numerous discussions with various managers, and my outreach to the CEO, various C-Level Executives, and the Public Relations department XXXX 

Bank of America 's actions have left me in a dire predicament, teetering on the brink of default on loans that are integral to my financial stability. As a helpless consumer, I am reaching out to your news station, hoping that you can investigate and shed light on this matter. Your involvement could not only assist me in finding a resolution but also bring attention to the potential pitfalls faced by others who may find themselves in similar circumstances.

I am prepared to offer further details and collaborate fully with your investigative team to provide a comprehensive account of my experiences. Your assistance in addressing this issue would be invaluable, offering hope to a beleaguered consumer and potentially influencing positive change in banking practices. 

Please feel free to contact me at XXXX or XXXX for additional information or to discuss this matter in greater detail. Your consideration of my plea for help is greatly appreciated, and I hope that your news station can make a difference in this challenging situation. 

Best regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation