Consumer complaint received 2023-06-26
Company: ALLY FINANCIAL INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am writing to file a formal complaint against Ally Financial for their failure to comply with federal regulations, resulting in late payments on my vehicle loan and unauthorized disclosure of my personal information. I believe that their actions have violated important consumer protection laws, specifically 15 U.S. Code 1666b and 15 U.S. Code 6802. 

On XX/XX/XXXX, I sent a certified letter, bearing the Certified Mail Number XXXX XXXX XXXX XXXX XXXX, to Ally Financial, requesting the removal of late payments from my account. According to 15 U.S. Code 1666b, a creditor must adopt reasonable procedures to ensure that periodic statements, including the required information, are delivered to the consumer at least 21 days before the payment due date. Ally Financial failed to fulfill this obligation, resulting in late payments in XXXX and XXXX of XXXX. These late payments were not my fault and should not have occurred. 

Furthermore, it is important to note that the original contract, which identified XXXX XXXX XXXX as the creditor, was rescinded on XX/XX/XXXX. Therefore, Ally Financial, as the current holder or assignee of the contract, is responsible for adhering to all applicable laws and regulations. 

Additionally, on XX/XX/XXXX, I sent another certified letter, with the Certified Mail Number XXXX XXXX XXXX XXXX XXXX, explicitly requesting that my personal information not be shared with any third parties, including XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, or XXXX. This request is in accordance with 15 U.S. Code 6802 and The Privacy Act of 1974. As a customer of Ally Financial, I have the right to control the disclosure of my personal information, and I explicitly stated my desire for it not to be shared. 

I am deeply disappointed by Ally Financial 's failure to meet their obligations under the law, both in terms of the timing of payments and the unauthorized sharing of personal information. These actions have not only caused financial harm but also infringed upon my privacy rights. I expect Ally Financial to rectify these issues promptly and take appropriate measures to prevent similar incidents in the future. 

In light of the aforementioned violations, I kindly request that the Consumer Financial Protection Bureau thoroughly investigate this matter and take appropriate enforcement actions against Ally Financial to ensure compliance with federal consumer protection laws. I also request that you keep me informed about the progress of this complaint and provide me with a copy of any findings or resolutions. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take the necessary steps to protect consumers and ensure that Ally Financial upholds its legal obligations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation