Consumer complaint received 2023-10-31
Company: NFM, INC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-issue: Trying to communicate with the company to fix an issue with the application process

Complaint:
Re : NFM Bank | XX/XX/XXXX Loan Application # I would like to make a formal complaint of Mortgage Lending Discrimination against the Institution NFM Lending.

I applied for a Loan based on Misleading Information placed on Social Media by XXXX XXXX aka XXXX XXXX XXXX. When I originally made contact with him. I made him aware that I was looking for a program which offered 100 % Financing. 
He constantly posts on Social Media that he offers these programs and posts all these heroic situations and praises himself on lending in 50 States, which HE doesnt do but HIS COMPANY NFM offers. 
My Emails to him just seemed like he wasnt listening. There came a time when I simply stopped replying because he gave me a XXXX XXXX XXXX XXXX False information and hadnt even LOOKED at my credit but was telling me I fell into all these low bowl scenarios. Telling me I had to reduce my loan to $ XXXX. 
Days later he reaches out to me asking me if I am ready to complete an application? 
How in the world were you giving me all this low bowl information? Based on what? Why would you tell me that? Extremely discouraging without actually looking into my credit or my file. 
Ultimately I stop responding. I get a phone call on XX/XX/XXXX From a Woman who seems to call me to recover my contact and try to get an application done. She seems sincere so I complete the application expeditiously. 
She makes me aware that my application is Assigned to a man named XXXX XXXX. A bigger nightmare. 
He sends me a text message asking me questions which I respond to by sending him the documents that he requested. 
He begins to ask me about my sons child support based on his age. As he tries to determine when child support would end. I explain to him the account is $ XXXX in arrears and is being paid current payments of {$860.00}. Meaning once the payments stop based on Age or Graduation ( XXXX turns XXXX ) Plus XXXX payments of arrears at {$880.00} which will go on into XXXX. Which gives over the 3 years which XXXX XXXX was required. I supplied the information and documents. 
XXXX XXXX to say another Underwriter looked at the File and said they can not use the Income from Child support. I cant see how I could break down the time and tell you my son is in XXXX grade and provide documents to support that the payments would go on beyond XX/XX/XXXX ( The 3 years ). 
I email him and ask him to have someone reach out to me for a second review. Simply because in my comparative analysis. No one has said that about that income.

Another thing I did was sent him a screenshot of my debts when he said mt DTI was too high. I only pay rent and utilities. I send him a picture of that.. 
NO RESPONSE. I truly feel and got the feeling that he didnt want to work with me based on my type of file. Im a XXXX XXXXXXXX XXXX  with mostly XXXX and Child support Income with a XXXX XXXX that brings in a small revenue. 
I feel like my File was dismissed without Merit.

First and Foremost I applied for a quote on 2 types of mortgages : FHA which requires a XXXX XXXX XXXX and the 100 % financing allegedly offered at XXXX which Im a XXXX mid score. 

USDA- which likes to see a XXXX but has manual underwriting for lower scores and special circumstances. 
I basically was denied Manual Underwriting for BOTH products when I had all supporting documents to proceed with Manual Underwriting. I know for certain I am entitled to manual underwriting by request of recommendation.

I was denied that right based on Discriminatory Lending Practices. Im certain if I were a different race and even working at XXXX. XXXX which isnt garaunteed like my court ordered and XXXX ordered income, THEY ALL would have been more delighted to make that effort to have all options exhausted. 
Manual Underwriting is present in every financial institution. Why was I denied that Option? 
I would like to make a Formal Complaint to Report Discriminatory Lending Practices Based on Race and Disability and Means of income. For there is no reason why my file was not given the opportunity to be sent to an FHA or and USDA Manual Underwriter. 
This form of practice leads to hundreds or thousands of applications which are not approved or denied. Simply Racially Profiled, Redlined and the result of discriminatory practices. 
I have attached supporting documents. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Florida XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief