Consumer complaint received 2023-06-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OK
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
We have reached out to multiple agencies and gotten little response and our finances are in ruins as well as my family up north because of my mothers ignorance and reluctance to see the truth of all the fraud this person has committed in her name and acts she may have done out of stupidity. My Mother has fallen in love with an online scammer and he is ruining us all. Please, Please help. She has sent this man pictures of our children, our home, car, my aunts ( her sister ) and told him personal information which has gained him access to all aspects of our lives because she believes he loves her. I have screen prints from one of her XXXX accounts stating many illegal acts and I reached out to some banks over the phone and in person to try to stop and recapture something. Since XXXX we all have had multiple issues regarding bank transfers, credit card accounts, Missing mail, cashed checks and various cards showing up on our credit or unusual transactions done between various accounts and charges appear on various statements over the past few years, plus XX/XX/XXXX my information was stolen on a layover at the XXXX XXXX XXXX XXXX in XXXX XXXX XXXX at a Convenience Shop called XXXX XXXX XXXX ( Owner ) Police Report filed with XXXX Report # XXXXWhen I had realized a couple of cards had unusual charges and were missing i notified creditors we found reporting on our credit reports and banks immediately ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank XXXX XXXX, Capital One XXXX, XXXX and XXXX XXXX XXXX, XXXX XXXX  XXXX bc I had just been awarded my Unemployment settlement of XXXX and a majority of it was used and taken. My billing address was changed to a XXXX XXXX Location on some accounts, our emails were hacked or new ones similar to our own created, my XXXX information was accessed, XXXX transfers, XXXX transfers and so much more was invaded. Our life and credit have been destroyed, my XXXX XXXX and my Aunt were exposed and compromised by this online love interest my mother met in XXXX. We discovered that my Mother who lives with my XXXX has continued this online relationship with a XXXX  profile claiming to be XXXX, a civil engineer out of XXXX. We have discovered this false persona had been deceiving my mother and acquiring all our personal info from her such as SS numbers, bank card and account information on all of the above mentioned. We have found correspondence online supporting these findings as well as wire transfer info from fictitious XXXX businesses and various names Sent to and from my mother over the last few years. XX/XX/XXXX or XXXX We had been contacted by a Florida detective w/Fraud Dept in XXXX XXXX XXXX XXXX XXXX. Regarding my mothers ss and name on accounts with over {$30.00} XXXX in wire transaction at a few banks down in Florida. I spoke to this Det again in XX/XX/XXXX and he claims another womens daughter like myself has claimed her mother has involved herself and her family is the exact situation we are experiencing. My mothers name had popped up in their investigation of business contacts with this Fl women and her XXXX. Also XX/XX/XXXX we discovered my mom was supposedly a member of XXXX XXXX XXXX XXXX and had received a substantially large wire transfer of {$67.00}, XXXX that was deposited XX/XX/XXXX into an account in her name that this xxxxxxx had opened for her to reallocate funds they managed to take from us and various other individuals by withdrawing via XXXX, XXXX, XXXX, atm withdrawals from other inviduals credit cards/atms, depositing checks, fraudulently collecting unemployment in my mothers name, and online transfers the list goes on an on. When i notified these creditors they sai they would investigate and did nothing or closed the account and said i owed even after i provided police reports and statements from the business owner confirming the fraud and theft had occured

Company response to consumer: Closed with explanation