Consumer complaint received 2022-12-05
Company: BARCLAYS BANK DELAWARE
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
My dispute began in XXXX of this year, 2022. I am a XXXX Rewards Member and I have theWyndham Rewards Earner Visa CC issued by Barclays in Delaware. On XXXX of XXXX  I made areservation with XXXX XXXX  for XXXX XXXX XXXX XXXX had points for 2 nights freeand 2 nights with points and money. I stayed at XXXX  XXXX in XXXX AZ. I checked in on XXXX XXXX. I went to my room and found a man in the bathroom. I rushed right out of the room and went tothe front desk. I was so scared. I informed them and they told me no one else was assigned that room. Iwent back and the man was no longer there and this time I notice a stifling odor of cat XXXX. I went backto the front desk and told them that I need another room, I am terribly allergic to cats and I couldn'tbreathe. I had to wait for another room. They told me that it was the last room they had and if I was nothappy I would have to find another hotel. The next room smelled but definitely not as bad as the first room. This was the week before XXXX spring training and no availability for a hotel rooms anywhere.The rooms that were available would cost me an arm and a leg. So with no options I stayed reluctantly.Not only was the property a slum the parking lot was full of pot holes, the doors and grounds werefilthy, the toilet was unsteady when it was used and it would tip forward : (. I called XXXX and I gotno assistance! The cherry of this whole ordeal was that It took me and 10 other guests over an hour tocheckout. There was only I person answering the phones and checking out guests. I called and filed acomplaint with XXXX XXXX XXXX XXXX department. I insisted on a refund of my pointsand money. When I got my statement in XX/XX/2022 I was charged twice by XXXX XXXX, 2 differentamounts, {$220.00} for my 2 free nights and {$220.00} for the other 2 nights that should have been billed XXXX  for my 2 free nights. I called the hotel, XXXX XXXX XXXXXXXX XXXX, and Barclaysto dispute the over charge and for a full refund. In my XXXX XXXX I was given a credit for my stayby XXXX  XXXX for {$230.00} and a provisional credit of {$220.00} by Barclays. I thought that this was it butit wasn't. Barclays rebilled me on my XX/XX/2022 statement for {$220.00}. I filed a dispute to Barclays.Because they should have contacted XXXX and charge them for the Provisional Credit they hadissued me for the 2 nights that XXXX  XXXX should have billed XXXX {$220.00} for my two free nightsthat I got with just points. The other 2 night I paid with points and money. I have filed dispute withBarclays and they won't contact the hotel because they charged me for the 2 free nights. It should havebeen billed to XXXX XXXX. It's been over 90 days since this entire ordeal and Barclays won'taccept theirs and XXXX  XXXX XXXX mistakes. My balance should be XXXX but its not. I've overpaid my bill XXXX XXXX  for {$29.00} so that It wouldn't affect my credit report. Unfortunately it has carried on for this longwith no resolution in sight. It has affected my credit report. I decided not to continue paying an amount Ido n't owe. They won't accept their mistakes. I paid off my entire balance in XXXX. I need Barclays tocredit my account for {$230.00} + overpayment of {$29.00} + interest + late fees. I should not be responsiblefor the mistake of these two companies. XXXX XXXX is the manager  of XXXX  XXXX were I stayed. XXXX from Barclays Office of the President said he couldn't credit my dispute beause it was over 90 days late. Barclays reported me to the credit bureau for being late over 90 days. I DON'T OWE THIS BALANCE. I've made over 55 calls to XXXX  XXXX, XXXX XXXX, Barclays, I filed a complaint against Barclays with the XXXX  of Delaware. PLEASE HELP ME! I have attached my billing statements from XX/XX/2022- XX/XX/2022. I should not be charged for anything from XXXX  XXXX. I paid the XXXX XXXX  {$110.00} & XXXX XXXX XXXX {$300.00}. I am adding that I was given a credit by XXXX  XXXX for my stay and overcharge. I wasn't able to provide documentation from the hotel at the time. I asked them to forward that information to Barclay because I was UNABLE to get an email address to Barclays to attach this information. The hotel was unable to reach Barclays. They only take messages and promise a call back that never happens. I have a letter and email from XXXX  XXXX. I was already credited for the stay, however the credit is not showing. They insist I never filed a dispute so I'm attaching an email from XXXX XXXX, from XXXX  XXXX, a letter from XXXX XXXX advising Barclay of the credit they should have given me. I should have never been charged twice. Barclays has closed my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation