Consumer complaint received 2023-09-27
Company: GOLDMAN SACHS BANK USA
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Hi! My name is XXXX XXXX. I am XXXX XXXX XXXX and retired. I am living off from Social Security Income and Interests Income from CDs accounts of online banks. This is what is happening now with Marcus by Goldman Sachs Bank. 
XX/XX/XXXXXXXX  : I opened an online savings account with Goldman Sachs. It is under my name XXXX XXXX XXXX and XXXX XXXX XXXXXXXX as a joined account. 
A lot of transactions between XX/XX/XXXXXXXX  : I opened online CD {$110000.00} 3.0 % Interest rate with 5 Yrs Term. 
A lot of transactions between XX/XX/XXXXXXXX  : I found XXXX XXXX  pays 4.50 % Interest rate with XXXX Yrs Term. 
XX/XX/XXXX : I decided to move all money to XXXX XXXX  from Goldman Sachs. 
XX/XX/XXXX : I withdraw CD {$110000.00} by paying early withdraw penalty {$1600.00} to Goldman Sachs and I deposited to my savings account. 
XX/XX/XXXX : Saving Balance is {$130000.00} as of XX/XX/XXXXXXXX  with Goldman Sachs. 
XX/XX/XXXX : I opened a Savings account with XXXX XXXX. I requested link between XXXX saving and Goldman Sachs savings. 
XX/XX/XXXX : The link between XXXX and Goldman Sachs is completed. 
XX/XX/XXXX : Requesting from XXXX, I transferred {$900.00} and {$130000.00} to XXXX Savings from Goldman Sachs. 
XX/XX/XXXX : XXXX XXXX showed {$130000.00} balance and Goldman Sachs Savings showed XXXX Cents. 
XX/XX/XXXX : Nightmare has began. 
XX/XX/XXXX : I tried log in Goldman Sachs online bank but I couldnt. They banned me to log in. I called Goldman Sachs service center for help. They changed it back so I could log in. 
XX/XX/XXXX I found Goldman Sachs withdraw my transfer ( ACH ). I called manager. I asked her why the transfer ( ACH ) are withdraw. She told me I cant transfer money like that. I asked her why not. She told me she wanted to speak my wife. I told her my wife is not here now. 
XX/XX/XXXX I learned my savings account is freeze. I can view my savings account but I can not transfer money from my savings account. I called manager again. She said to me that I can not transfer money until she can speak to my wife. I told her this join account either person can withdraw or transfer money from it. She acknowledged that but she doesnt want my money to be transferred until she talk to my wife. I told her my wife doesnt speak English and I am the primary user. She insisted she wanted to talk her. 
Now my money is Goldman Sachs Savings and I can not do anything. My wife is in XXXX, XXXX XXXX. I dont know what to do. Now I am worrying my money. One third of my savings are jeopardized to lose it. I am beginning to understand the risk of using internet banking. 
I want all my money to be transferred to XXXX checking account if it can be solved. I dont want any money in Goldman Sachs bank . Goldman Sachs bank is very dangerous bank. They manipulate computer and they bring in any amount of money from other banks but they dont want to send any money to other banks. 
I thank you XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation