Consumer complaint received 2019-06-05
Company: JPMORGAN CHASE & CO.
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This complaint is a follow up regarding a complaint # XXXX filed on cfpb. 

The original complaint was regarding a dispute detailed below. 

My laptop was stolen last year and someone used my information to book two flights from two different cities headed to the same destination. I immediately disputed the transactions as soon as i got a notification.i filed the complaint within an hour of getting notification that flights have been booked on my credit card. chase was extremely slow to respond and didnt do due diligence and contact the airline right away to cancel the flight and get me a refund. 
Chase did a very poor job at investigating the incident and put the charges back on my credit card without doing a proper investigation. when i asked, i was told that i benefited from the transactions. Clearly, i couldnt have flown from two different cities to the same destination. later, the airline also confirmed that i never took benefited from those flights. chase asked me for a bunch of documents and i provided all the documents including the police report for the stolen laptop, proof that the flights were booked under my name. however, the date of births used to book the flights were not mine. Clearly, i couldnt have benefited from the services even if i wanted to. 
The way chase handled the dispute was extremely poor and after multiple bad experiences and inability of chase to resolve disputes, i am pretty positive that chase is horrible at resolving disputes. 
I am over that but this complaint i am filing is NOT about the original claim.Please read below about this complaint. 

PLEASE READ THIS CAREFULLY! 

After this incident, i contacted XXXX and inquired about the flight. They told me that they found too bookings for the same person headed to the same destination from two destinations and cancelled one of the bookings and issued a refund. Chase has NOT contacted XXXX ONCE to resolve this issue. XXXX has confirmed several times that they have issued me a refund and the money has been transferred to my bank account. However, chase hasnt issued me a refund. Whenever i contact chase, they give me same old response. the case has been closed. I am not opening the same claim. Its a new complaint. XXXX has issued me a refund and it hasnt been given to me by chase. XXXX 's customer service can not connect me to the accounting team and therefore it not possible for me to find the transaction and details.This is chase banks job! connect with them and find out whats going on. Instead chase is asking me to contact XXXX and prove that the refund has been issued. XXXX is telling me to have my bank contact their accounting department because its a banks job to resolve this issues.Now, i am filing a new complaint demanding my money with interest and all the time chase has wasted. 
I am attaching the documents that XXXX has provided me. Chase has asked me to provide these documents. Its chase 's job but i am doing this ob their behalf. 

XXXX is clearly stating that the bank has the funds. They have also provided me a document showing that transaction details that the refund was applied to my account. 

Please issue me a refund. I have done everything i could have. Please, DO NOT close my complaint without issuing me a refund that XXXX has issued a long time ago! 
Enough is enough!

Company response to consumer: Closed with explanation