Consumer complaint received 2020-11-08
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
I purchased a XXXX XXXX XXXX XXXX on XX/XX/XXXX at XXXX XXXX XXXX, through sales woman XXXX XXXX XXXX. I asked about specific features of the vehicle and was told that it was a Platinum, top trim vehicle, and had all the features that I requested. Here is what I found after I drove away from the dealership. The following features are not present in the vehicle : 1. Auto High Beam 2. Automatic Map Updates via WIFI 3. Front Emergency Braking 4. Rear Emergency Braking 5. Lane Mitigation 6. Speed Limit Camera 7. Maintenance - Oil Change/Tire Rotation ( I asked for 3 years ) I was disappointed when the same evening I left the dealership with the car to learn that it does not have Auto High Beam. I was prepared to live with that but on Friday XX/XX/XXXX, while at another dealership to pick up my wife 's car, I found out that the map uses a disk and that it would not be updated over WIFI. Earlier that morning I also learned that I would get 2 years of maintenance which is only oil changes and not tire rotation. I addition, I learned that I had actually paid for it when I thought it was complimentary from the dealership. I went dealership on Saturday, XX/XX/XXXX to get my car washed, and asked about the map updates and was told that I could update the map via XXXX XXXX. I also spoke with the Finance Manager, who graciously explained that I got 3 years of maintenance, which includes oil changes and tire rotation, but that I still had to finance it. After I left and was driving home, I scared my wife in the car be driving up close to vehicles, testing out the Emergency Braking and the Lane Mitigation. To my surprise, none of those things operated. I thought I must need to change some settings in the car, so I called up the sales guy at the other Nissan Dealership to verify the features and he told me that the XXXX XXXX XXXX does not have the Emergency Braking or Lane Mitigation safety features. Again, I was back to feeling hurt and disappointed with my purchase. 

I contacted the dealer and spoke with both the sales manager, XXXX XXXX, and the new car sales manager XXXX, and they both told me that they can't do anything and that they will not take the care back, even though I was lied to by their sales rep. In fact, the sales manager offered to buy me a tank of gas. The sales woman felt badly about what she did and offered to buy me extra oil changes out of her own pocket, or pay the difference in payoff of XXXX XXXX. But I really don't want the car. I want to get a car with the features that I asked for. I sent an email to XXXX XXXX, but he never addressed the issues in the email. 

My previous cars had those features listed above. I traded in my XXXX XXXX XXXX which had the features I wanted. It is now evident that I traded in my XXXX XXXX for a car with Inferior safety features. I am extremely unhappy with the purchase at this time. I can not continue to pay for a vehicle that does not have the basic features that I specifically requested. I no longer want this vehicle. This is the first time I have felt this way after purchasing a vehicle. They also took my XXXX XXXX XXXX and gave me only {$2000.00} to help to get the loan.

Company response to consumer: Closed with explanation