Consumer complaint received 2019-05-05
Company: Paypal Holdings, Inc
State: CT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
PAY PAL XXXX XXXX XXXX XXXX XX/XX/2019 DISTRICT OF XXXX XXXX CA. 
XXXX XXXX XXXX XXXX. 
XXXX XXXX, CA. XXXX TO WHOM IT MAY CONCERN : MY NAME IS XXXX XXXX, I AM XXXX YRS. OLD, SINGLE MOTHER, HAVE XXXX CHILDREN, XXXX GRANDCHILDREN AND XXXX GREAT GRAND SONS. 
ON XX/XX/2019 MY DAUGHTER, XXXX GAVE ME A {$250.00} GIFT CARD FOR A XXXX PRESENT. ON XX/XX/2019 I SPENT {$17.00} AT XXXX. THE NEXT TIME I TRIED TO USE IT WAS AT XXXX, XXXX. XXXX XXXX XXXX AND XXXX XXXX XXXX XXXX. MY CARD DID NOT WORK. THE SALES PEOPLE AT ALL LOCATIONS TRIED CALLING THE DIFFERENT PLACES BUT COULD NOT UNDERSTAND WHY I COULD NOT USE MY CARD, IT WAS A GIFT CARD. I HAD CHECKED MY CARD ON LINE AND SAW THAT I HAD A BALANCE OF {$230.00}. 
ON XX/XX/2019 I FINALLY DECIDED TO CHECK ON LINE AT XXXX/XXXX AND COME TO FIND OUT THAT ON XX/XX/2019 SOMEONE USED MY CARD AT XXXX XXXX FOR {$220.00} AND ANOTHER PURCHASE FOR {$7.00} THROUGH PAY PAL. ON XX/XX/2019 I EXPLAINED THE PROBLEM TO MY SON, XXXX, WHO WAS VISITING ME FOR THE WEEKEND. HE CALLED PAY PAL AND EXPLAINED THE PROBLEM. HE SPOKE WITH XXXX. XXXX TOLD MY SON, XXXX, THAT HE WOULD TAKE CARE OF IT. HE WOULD REFUND THE MONEY TO XXXX XXXX   AND GET THE MONEY FROM THE PERSON THAT USED THE CARD, XXXX XXXX. HE GAVE HIM A CASE # XXXX AND SAID TO HAVE MY DAUGHTER XXXX XXXX XXXX XXXX  THEY MAY WANT TO ASK HER QUESTIONS. XXXX PUT MY SON ON HOLD FOR OVER 15 MINUTES UNTIL I TOOK THE PHONE AND STARTED TO HIT THE O KEY. XXXX FINALLY CAME ON AGAIN. MY DAUGHTER CALLED ( MANY TIMES AS I DID ) THEY WANTED THE RECEIPT. SHE BOUGHT IT AT STOP AND SHOP AND WAS PART OF HER GROCERY RECEIPT WHICH SHE DID NOT KEEP. WHAT I WOULD LIKE TO KNOW IS THAT I HAVE THE CARD, ISN'T THAT PROOF ENOUGH. SHE GOT NOWHERE WITH THE BANK. HAD TO SPEAK TO 5 DIFFERENT PEOPLE. I AGAIN CALLED PAY PAL ON XX/XX/2019 SPOKE WITH XXXX WHO TRANSFERRED ME TO ACCOUNT SPECIALIST XXXX. XXXX EXPLAINED TO ME THAT XXXX DID NOT RELEASE THE REFUND TO THE BANK BUT SHE WOULD DEFINITELY TAKE CARE OF IT. SHE AGAIN GAVE ME ANOTHER CASE # XXXX. XXXX SAID TO WAIT 15 DAYS AND TO HAVE MY DAUGHTER XXXX, CALL XXXX XXXX. WHEN MY DAUGHTER CALLED THE BANK THEY ADVISED HER THEY DID NOT GET THE MONEY. ON XX/XX/2019 I CALLED PAY PAL AGAIN SPOKE WITH XXXX WHO TOLD ME TO HANG ON SHE WAS TRANSFERRING ME TO ANOTHER DEPT. AFTER HOLDING ON FOR MORE THAN 10 MINUTES I DECIDED TO HANG UP AND CALL AGAIN. I KNEW SHE WAS GIVING ME THE RUN AROUND. WHEN I CALLED THE LINES WERE BUSY SO I LEFT MY NUMBER FOR A RECALL. APPROXIMATELY 8 MINUTES I RECEIVED A CALL. I SPOKE WITH XXXX. HE SAID HE WAS UNABLE TO HELP ME BUT HE WOULD PUT HIS SUPERVISOR ON. HIS SUPERVISOR, XXXX, CAME ON AND JUST STARTED GIVING ME A LOT OF TALK. I TOLD HIM I WAS GOING TO REPORT HIM TO XXXX XXXX XXXX WHICH I DID. ON XX/XX/2019 I FILED A COMPLAINT WITH THE XXXX. I RECEIVED A LETTER FROM XXXX SAYING THEY ADVISED PAY PAL OF THE COMPLAINT AND HAVE TIL XX/XX/2019 TO RESPOND. I AM SENDING THIS LETTER TO THE MEDIA AND OUR STATE ATTORNEY, XXXX XXXX XXXX AND WHOEVER ELSE WILL HELP ME GET MY XXXX PRESENT FROM MY DAUGHTER FOR {$230.00}. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX

Company response to consumer: Closed with monetary relief