Consumer complaint received 2019-06-19
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/XXXX I contacted XXXX XXXX XXXX.Formally known as ( XXXX XXXX XXXX ) regarding paying off my three ( 3 ) accounts. 
XXXX {$150.00} ( XXXX XXXX XXXX ). 
XXXX {$150.00} ( XXXX XXXX XXXX ). 
XXXX {$1600.00} ( XXXX XXXX ) I discussed with Ms. XXXX that i want to have this information to show XXXX balance on my credit report. 
Mr. XXXX advised that paying and clearing up the three ( 3 ) accounts today XX/XX/XXXX is early and would get my XXXX balance reported to the credit bureau this month by XX/XX/XXXX. I then settled the three ( 3 ) accounts totaling ( {$230.00} ) for both accounts XXXX and XXXX. Also {$1100.00} for XXXX. 
On XX/XX/XXXX, my XXXX balance document was placed in the mail for XXXX {$1600.00} ( XXXX XXXX ) On XX/XX/XXXX, XXXX XXXX XXXX showed on letter head that my balance was XXXX {$.00} and additionally they requested that the information furnished to Credit Reporting Agencies on the account be updated to reflect the account. 
XXXX {$150.00} ( XXXX XXXX XXXX ) paid. 
XXXX {$150.00} ( XXXX XXXX XXXX ) .paid XXXX {$1600.00} ( XXXX XXXX ) paid I then checked my equifax credit report. The three ( 3 ) accounts still showed unpaid. I filled a dispute with Equifax regarding the three ( 3 ) accounts. 
On XX/XX/XXXX, I attempted to make a large purchase. The finance rate came back very high. This caused suspicion of what could be on my credit report. This derogatory information on my report Is preventing me from getting the best loan interest rate for my business. I contacted Equifax on this same day. the three ( 3 ) accounts were still showing up as owed on my credit report. Six ( 6 ) months later. 
I then filed another dispute to Equifax on XX/XX/XXXX. I also Filed a complaint with Consumer Financial Protection Bureau on XX/XX/XXXX against XXXX XXXX XXXX. ( XXXX ) Response : Dear XXXX XXXX, This is in response to your CFPB complaint, dispute, and request for verification pursuant to the Fair Debt Collection Practices Act. Please be advised our company does not own the account nor do we own the debt. We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. When you contacted us to pay the balance, we advised that the credit bureaus would update that the account ( s ) had been resolved. XXXX does not remove from the credit but is required by the FCRA to update accurately. Should you have any questions regarding this account, please feel free to contact us at the toll-free number ( XXXX ) XXXX. Sincerely, XXXX XXXX, Operations Manager. This communication is from a debt collector. This is not an attempt to collect a debt. Our hours of operation are XXXX to XXXX Monday through Friday XXXX. 
On XX/XX/XXXX, I took it upon myself to send additional information certified mail to equifax ie documents with the account number showing XXXX balance. I did get the returned green receipt stamped on XX/XX/XXXX by a XXXX XXXX XXXX of equifax. 
Shortly after that I received unofficial notification that there was a change to my credit report from XXXX XXXX. I never heard from equifax until I called them. 
XXXX {$1600.00} ( XXXX XXXX ) had been removed. However the other two ( 2 ) accounts had not been removed. 
XXXX {$150.00} ( XXXX XXXX XXXX ). 
XXXX {$150.00} ( XXXX XXXX XXXX ). 
Submitted to the CFPB on XX/XX/XXXX another complaint against XXXX XXXX XXXX. The response was the same : Company responded STATUS Company responded on XX/XX/XXXX RESPONSE TYPE Closed with explanation Company 's Response Dear XXXX XXXX XXXX, This is in response to your CFPB complaint, dispute pursuant to the Fair Debt Collection Practices Act. Please be advised our company does not own the account nor do we own the debt. We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. Please see attachment. Enclosure ( s ) sent under separate cover : This communication is from a debt collector. This is not an attempt to collect a debt and any information obtained will be used for that purpose. Our hours of operation are XXXX to XXXX Monday through Friday CST. 

It has been over seven ( 7 ) months and equifax still has not corrected/updated all information on my credit report. 
I am now complaining about Equifax for not doing their job to correct and update my information to paid and zero XXXX balance.l

Company response to consumer: Closed with non-monetary relief