Consumer complaint received 2021-09-14
Company: U.S. BANCORP
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Wrong amount charged or received

Complaint:
Okay please help I have honestly given up after contacting every person I could possibly ask for help regarding my issue. After literal months of every day calling nonstop like a full time job I did not recieve any of my money, but I learned, what I believe, to be the worst thing you can do to someone. Give them, " the Run Around ''! I filled out popped r reports, disputes with banks and even contacted the XXXX, FTC, ombudsman, and even the attorney General. Nothing. A flicker of hope tho when I found your number. Now I had an ATM, owned by U.S bank, eat my deposit. Now I am a member with U.S bank, but this was about 2 weeks before I signed up. I was making a cash deposit to my XXXX XXXX XXXX account. Now XXXX XXXX was no help at all. I actually did them a favor by letting them know that they need to update their terms of service because after calling nonstop by the 3rd week they updated the rules and added my exact issue in their rule book, so that solves my problem on their end. I broke the rules, so they can't help me. That should be illegal. Anyway, this ATM is on XXXX XXXX and XXXX XXXX inside an XXXX XXXX. Now, to my detriment, 2 days after this incident the U.S bank branch at this location closed, so all that's left is the ATM. XXXX XXXX would not help me, in fact all these businesses treated me like I was trying to steal from them and made me feel like a drug addict. I actually got very XXXX because this was ALL my money and at the same time I was jumped and robbed for another XXXX a few days before. Sorry I'm just trying to set the scene and this is my last attempt, so I might as well give it my all, right? Moving on, even having a receipt didn't help me. A physical receipt I showed all of them, but nobody helped me. Now, due to time, it has worn away and it's practically useless. I have pictures of the receipt and I also heard there is technology that can bring back worn away receipt paper. XX/XX/20 was the date this happened. Now I tried for months everyday to solve thos, but they all just kept giving g the run around and I started getting the feeling all they were doing was trying to make time pass, so they could either update their terms of service, or wait for expiration dates to pass. XXXX was the time it happend and the ATM serial number is XXXX. The amount of the cash deposit was XXXX. Now I'm not completely positive. But I am positive it was over XXXX. Please help me you don't understand the sheer amount of stress and pain this has caused me. For one I've lost all faith in banks and never thought a bank, or better group of banks would steal from their customer. I can send you the pictures of the receipts, or what's left of them, but please I'm begging you to not let me fall through the cracks and help me get some sort of justice for this. I've never been so ashamed and made a fool of by these banks having to deal with them and just be brushed off as a common XXXX XXXX trying to get some free money... I know I shouldn't, but I have a feeling of hope with this one. Please take this one personally please. Thank you and have a nice day. Also, if you get my money back I will give you XXXX of it. Now please don't think of this as a bribe. If it's against the rules for me to offer and you have to throw my case out then please disregard this last part and just ignore it. Please know where I'm coming from. Thank you and have an awesome day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief