Consumer complaint received 2019-08-26
Company: Peer Advisors, LLC
State: NH
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
CONTRACT XXXX celink ; failed to give proper sign for traceable notice of contract change from financial freedom to celink XX/XX/XXXX. i found out when seeking a tax deferral. all NH STATE AGENTS said all they needed was a junk mail letter. no prove of receipt. i need sign all of celink request.. also my tax agent in XXXX nh said the celink statement seemed an overcharge per month. the NH gov. agents never answered that part of my complaint.. attached below. 
XXXX  <XXXX> Date : XX/XX/XXXX XXXX To : XXXX XXXX XXXX XXXX  good day ; for years i have requested your use of email as USPS is not ''traceable or verifiable '' unless you use US POSTAL SERVICE, TRACKING AND SIGNATURE RECEIPT., TO TREAT USPS as junk mail the result will be junk mail. 
going to the US POST OFFICE to sign as received, gives the ''message '' the authority and attention a ''Contract '' requires ''. 
unfortunately i am unable to open your convoluted security message accept partially. 
i make the following statement in the hope it covers your requirement. coming from my PC EMAIL it is a legal binding statement. 

i built the property ''XXXX  XXXX XXXX XXXX, XXXX , NH XXXX in XXXX. it has been and remains my only place of residence. to date XX/XX/XXXX., i have it for sale if i can get enough cash to pay the mortgage and buy a place in the woods of Maine, if not, i must remain here. to that end i am in process of upgrading and ''make pretty '', a woman came here XX/XX/XXXX, saying she was from your ''company '' doing an ''occupancy check '' i signed her ''paperwork '' of occupancy. she wanted my drivers license, which i showed her.. ''she walked in my fresh paint on landscape steps, and front door tiles. i told her she should call and make an appointment, she said your company would not allow that? ''that is the proper way to do business ''. 

I XXXX XXXX XXXX ; herewith sign that all statements herein are true. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NH XXXX XXXX XXXX XXXX ( a land phone, which identifies the location of caller ) XXXX XXXX Yesterday, XXXX XXXX XXXX XXXX , Borrower XXXX XXXX   XXXX XXXX XXXX Department XXXX Dear XXXX XXXX Approximately a month ago, we advised you of the need to confirm your occupancy status. This annual certification is a requirement of your reverse mortgage. If the property is not your primary residence, please provide a written explanation and return it to us as soon as possible. 
As a reminder, it is your responsibility to advise us in writing of any absences from your property that exceeds two ( 2 ) months, and provide a temporary mailing address, to avoid a determination that your principal residence has changed. If you have entered into a tax deferral program please contact us at the number below. 
Please Note : If you do not complete and return this document by mail or fax, you may be in default of your reverse mortgage. inspections will be charged to the loan balance. 
Property Address : XXXX XXXX XXXX XXXX XXXX, NH XXXX __________________________________________________ Warning : Section 1001 of the Title 18 of the United States Code makes it a criminal offense to make a willfully false statement or misrepresentation to any department or agency of the United States government as to any matter within its jurisdiction. 
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Company response to consumer: Closed with explanation