Consumer complaint received 2021-12-17
Company: Southwest Credit Systems, L.P.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This is my second complaint about Southwest Credit. I received two letters from Southwest Credit today. Both letters are dated XX/XX/XXXX. Both letters state SWC is attempting to collect a debt for XXXX XXXX and include billing statements from XXXX. Since my first complaint has been closed, I'm going to have to include what the SWC employee wrote in response to my first complaint : the XXXX XXXX  account for which SWC is attempting to collect the debt went delinquent in XX/XX/XXXX and was passed to SWC to collect the debt on XX/XX/XXXX. The first XXXX XXXX letter I received a week ago has the street address XXXX XXXX XXXXXXXX XXXX XXXX, XXXX, TX, XXXX, and a XXXX, TX XXXX XXXX XXXX I was supposed to send payment to. The 2 letters I received today don't have the SWC address, only have a XXXX XXXX XXXX in XXXX, TX I'm supposed to send payment to. Though all 3 XXXX XXXX XXXX are in XXXX, TX, the XXXX XXXX number in the first SWC letter I received last week is different than the XXXX XXXX XXXX in both letters I received today. The phone number in the first letter I received last week is XXXX. The phone number I received in the two letters I received today is XXXX. The first letter I received last week had only an account summary stating XXXX XXXX was the current creditor, the same {$78.00} equipment cost as the two letters I received today, but a different balance than the 2 letters I received today. The total amount in all 3 letters SWC is attempting to collect is the same in all 3 letters : {$190.00}. The one-page letter from Southwest Credit in both letters I received today contain the same XXXX XXXX Client Account Number, Southwest Credit Reference Number , Placement Date, Charge Off Amount, Total Adjustments made since Charge Off, Equipment/Client Admin Fee and Collection Fee, Total Payments received since Charge Off, and Current Balance. However, the XXXX billing statements in each letter I received today have different XXXX XXXX Client Account Numbers, Security Codes, names on the billing statements, addresses, dates of service, and a breakdown of amounts due and other charges. In total, there are 3 billing statements : 2 billing statements in one letter and 1 billing statement in the other, but only one billing statement states the service provided by XXXX was for internet service. Neither letter contains a NY Department of Consumer Affairs Account XXXX, a name of a SWC employee, or a XXXX  email print-out of when I supposedly opened the account at either street address. I'm going to upload both letters, but I'm also going to write what each billing statement reads. SWC also hasn't emailed me after I emailed them on their website on XX/XX/XXXX. 

The letter with the XXXX billing statements with an XXXX XXXX XXXX address has my name on it, and includes 2 billing statements. The first billing statement is dated XX/XX/XXXX, service from XXXX, previous balance : {$200.00}, payments recieved : XXXX, adjustments : XXXX, past due balance due now : XXXX, one-time charges, XXXX, partial month charges : XXXX, taxes, fees, and charges : XXXX, current charges : XXXX, total due : XXXX. The 2nd billing statement is dated XX/XX/XXXX, service from XXXX, previous balance : {$120.00}, payments received : XXXX, past due balance due now : XXXX, XXXX XXXX : XXXX, one-time charges : XXXX, taxes, fees and charges : XXXX, current charges due by XX/XX/XXXX : XXXX, and total amount due : XXXX. Note that the billing cycles overlap : two separate XXXX bills, but the first billing statement is dated XX/XX/XXXX for service from XXXX and the second billing statement is dated XX/XX/XXXX for service from XXXX. Going by the billing statements SWC mailed me, not only did XXXX attempt to charge me twice from XXXX, there was no specified service for which they charged me. 

The letter with the XXXX bill addressed to XXXX XXXX has a XXXX XXXX address on it and 1 billing statement. The billing statement is dated XX/XX/XXXX, service from XXXX, previous balance : {$130.00}, payments received : XXXX, adjustments : XXXX, past due balance due now : XXXX, past due balance due by XX/XX/XXXX : XXXX, and total amount due : XXXX. Remember that the Southwest Credit employee clearly stated in their response to my first complaint that XXXX XXXX not only placed the debt with SWC on XX/XX/XXXX, but also claimed that XXXX XXXX said the debt was valid a few days ago. Also remember each of the 3 letters mailed to me by SWC clearly states that the placement date was XX/XX/XXXX. XXXX is attempting to make me pay for a debt for a different person XXXX provided internet service to at a different address. No utility company is going to give a debt collection agency billing statements for 2 different people living at different addresses. No utility company is going to give a debt collection agency one person 's account number for a different person, a fact SWC is well aware of because the billing statements included in both letters have different XXXX account numbers, security codes, and dates of service. I find it impossible to believe 2 different people living at different addresses have not only the same total debt amount, {$190.00}, but also for unreturned equipment and outstanding balance owed to XXXX XXXX.

Company response to consumer: Closed with explanation