Consumer complaint received 2020-08-14
Company: GLA Collection Company, Inc.
State: KY
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Complainant - XXXX XXXX - ( XXXX ) XXXX - email XXXX XXXX Collection Company XXXX XXXX XXXX XXXX. 
Account number : XXXX XX/XX/XXXX Hello, I received a letter from G.L.A. Collection Company, Incorporated dated XX/XX/XXXX. I called to verify the balance and explained that I had made arrangements to pay XXXX XXXX office with automatic payments from my bank in the amount of {$21.00} on the XXXX of each month. I explained that I had not received any communications from XXXX XXXX office and was unsuccessful with contacting his office to verify why the bill was sent to a collection agency despite on time payments. I spoke to XXXX of G.L.A and he could not verify the exact date that G.L.A obtained the balance of {$210.00} from XXXX XXXX office ( which I would think the letter that I received dated XX/XX/XXXX would not be dated the same exact day they took possession of the account ). He refused to contact XXXX XXXX office to verify the payments that were made including the most recent payment that was sent AFTER the date of the letter from G.L.A ( payment on XX/XX/XXXX in the amount of {$21.00} ). I restated to XXXX that I could not reach XXXX XXXX due to XXXX XXXX having closed his office. XXXX stated several times that he would not assist with verifying a different amount and that my account would be reported to the credit reporting agencies by XX/XX/XXXX. I paid G.L.A. {$130.00} on XX/XX/XXXX and {$65.00} on XX/XX/XXXX. Prior to XXXX XXXX, I contacted G.L.A again and they agreed that I could email them proof of payment. I emailed G.LA. proof of payment and called G.L.A after not receiving a reply after a week. I left a voice mail at the number that goes directly to XXXX 's line and he did not return my call. Today, on XX/XX/XXXX I called and spoke to XXXX and he stated that G.L.A did not reply to my email, because they are no longer servicing the account. Initially, he refused to provide a letter that stated the matter would not reflect on my credit report. I asked to speak to a manager and then after being on hold for a few minutes, he said he was informed he could email me a letter. The problem now is that the letter does not reflect that I paid the {$190.00} sent that was owed and that the {$21.00} had already been paid. XXXX is refusing to state that they received the payments that I sent directly from my bank. XXXX is also refusing to verify if the payments were sent to XXXX XXXX. At this point it seems like this bill can resurface from G.L.A., another collection company or even XXXX XXXX, if he isn't aware that G.L.A obtained payments on his behalf. I am requesting that G.L.A be directed to send me a written notice that states the amounts and dates that payments were received as well as the fact that I didn't owe the additional {$21.00}. I owed {$190.00} ( which was paid to G.L.A. ) and not the {$210.00} that G.L.A has repeatedly threatened to put on my credit report. 

Please use - XXXX to open the correspondence from G.L.A G.L.A Collection Company,  Incorporated XXXX XXXX XXXX, XXXX, KY XXXX XXXX Additional P.O. Box listed to mail payments G.L.A Collection Company, Incorporated XXXX XXXX XXXX XXXX IN XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation