Consumer complaint received 2023-11-06
Company: Comerica
State: NY
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XX/XX/XXXX through XX/XX/XXXX I had XXXX unauthorized charges separate charges to my XXXXirect express Comerica debit card for numerous amounts. I had tried my hardest to get a hold of XXXX because all of it went to XXXX play someone from XXXX play it was all on my bank statement their address they format their name XXXX play and they would not. Theres no place to get a hold of them and I tried everything. I emailed every email they had. I sent them pictures of my bank statement with their name and everything on it with the charges no one lives here with me. I am alone XXXX hours a day. Ive never once in my life had XXXX single XXXX play charge on my bank statement ever in my lifetime never have. I once played a video game game or whatever they sell on that site they know that the history knows that and then when I did get a hold of someone because it was a callback number they leave them information they call back they called me back and I said that to them which there were people that couldnt really do anything about it they could take your money but they couldnt do anything about the fraud, they continuously let them take money after money out of me until I had {$.00} left in that bank account. I had no money for food that month. I was so upset I literally was having XXXX XXXX after XXXX XXXX. I put a freeze on my account in a lock the credit card account because I couldnt get a hold of the bank for XXXX days I tried the robot told me you have reached a high velocity of calls call back at another time, and that was at all hours of the night and day this is at Comerica direct express Social Security my bank account whatever debit card and finally the fourth day when I get to get a hold of them I was put on hold for two hours and 40 something minutes I videotaped it on my other phone I have proof no one ever came. I hung up after stressing out for almost 3 hours waiting for someone to come on the phone. They put me on hold for the dispute department and no one ever came to the phone, so I switched banks now I finally got out of that Comerica bank and I went to a credit union that was more legit than these people were insane. You could not get a hold of them no matter why it caused me so much stress and anxiety. I I have an anxiety disorder, and I almost put me in the hospital. I cried the whole month I couldnt get them to stop. I emailed XXXX I disputed every single charge they made me fill out a form for each and every separate charge that was on there, and then nothing happened so I did it again and nothing happened. I did it again nothing but I spent so much time and energy trying to fix this because they knew it was not mine. They knew they could look through my records and see that Ive never once in my life my whole entire bank statement was all XXXX XXXX, XXXX, XXXX XXXX. Ive never in my life and they knew that and they did not they didnt stop them from taking the money after I said it was not me stop stop stop they did not care they just kept letting it go for the whole month like {$.00} left in the bank thats the only reason why they stopped, and I switched banks close that bank account. I never got one cent returned to me. I was disgusted. I just want all off my phone completely I was so disgusted so I begged every email every phone number. Every I even went on the person who made XXXX who created XXXX and I found his XXXX and I left messages on that and then in the CEO of XXXX. I left messages on theirs and sent them the pictures of my statement being its the whole thing is all XXXX play why would I spend my whole check on XXXX play bills to pay in food to buy I starve that month no one cared to bother even emailing me a personalized anything all I got is plain old simple thing that they give out to everybody email that that was just generic and I didnt get a sent back. I was disgusted so upset spent all that time filling out each and every form for each and every amount and nothing insane. This had to be a scam, because every single XXXX of it went to an actual play, XXXX in their XXXX XXXX or whatever XXXX  where their actual building is, thats where all the money went. Why wouldnt they person who got my debit card number by anything other than XXXX play come on they wouldve bought a TV or Something phone no they bought all XXXX play stuff and I have proof I have the snapshots of all my bank statement online so I can send them to you any day anytime

Company response to consumer: Closed with monetary relief