Consumer complaint received 2020-12-17
Company: FIFTH THIRD FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Unexpected or other fees

Complaint:
I WENT TO A XXXX IN XXXX CA ON XXXX XXXX  TO GET {$400.00} DOLLARS OFF MY CARD AND THE TRANSACTION FAILED NO MONEY WAS DISPENSE OUT THE ATM. AFTER THAT I WENT ACROSS THE STREET TO XXXX XXXX  TO GET THE MONEY OFF MY CARD, IT SAID UNABLE TO COMPLETE TRANSACTION. CALLED MY CARD BECAUSE I KNEW I HAD A DIRECT DEPOSIT THAT DAY OF {$400.00} PLUS DOLLARS AND IT SAID MY CARD BAL WAS {$31.00} I IMMEDIATELY WANTED TO TALK TO SOMEONE AT XXXX  THE REP TOLD ME I HAD A WITHDRAWL OF {$400.00} FROM A XXXX  I TOLD HER WHAT HAPPEN SHE TOLD ME I HAD TO FILE A DISPUTE AND TRANSFERED ME TO THE DISPUTE DEPT WHILE WAITING ON HOLD THE REC SAID TRY TO RESOVE WITH THE VENDOR FIRST MY HUSBAND WENT IN AND GOT THE NUMBER OFF THE ATM FOR XXXX AS WELL OF TALKING TO THE MANAGER OF XXXX WHO SAID THEY HAD BEEN HAVING PROBLEMS THE ATM FOR THE LAST 6 MONTHS I CALLED THE XXXX  PEOPLE THEY TOLD ME THEY SEEN WERE THE TRANSACTION FAULTED BUT I WOULD HAVE TO CALL XXXX  TO GET MY MONEY BECAUSE THEY APPROVED THE TRANSACTION BUT THEY COULD CALL THEM AND THEY WOULD LET THEM KNOW THE TRANSACTION FAULTED. CALL XXXX  BACK THEY TOLD ME I HAD TO FILE A DISPUTE REGARDLESS AND WAIT BUT I SHOULD HERE SOMETHING FROM THEM BY THE END OF THE WEEK KEPT CALLING SENT IN MY RECEIPT THAT THE TRANSACTION DENIED AND THE SUPERVISOR CALLED ME AND TOLD ME HE RECEIVED THE RECEIPT AND TO WAIT. I ENDED UP TALKING TO THE SUPERVISOR XXXX EMPLOYEE NUMBER XXXX WHO TOLD ME BY THE XXXX OF XXXX MY DISPUTE WOULD BE OVER AND I WOULD HAVE MY MONEY IN MY ACCOUNT ON THE XXXX NO MONEY CALLED IN AND TALKED TO ANOTHER SUPERVISOR WHO TOLD MY THAT SUPERVIOR MADE A MISTAKE AND IT WAS THE XXXX OF XXXX WHEN MY DISPUTE WOULD BE OVER ON THE XXXX NO MONEY CALLED IN AND TALK TO SUPERVISOR XXXX XXXX AND TOLD ME HE WAS SENDING FOR A UPDATE AND THEY HAD MAILED ME SOMETHING ON THE XXXX OF XXXX REGARDING MY DISPUTE AND WHEN I WOULD GET MY MONEY. I TOLD HIM I NEVER REC ANYTHING IN THE MAIL AND VERIED TO MAKE SURE THEY HAD MY RIGHT ADDRESS WHICH WAS CORRECT. HE PROMISED ME HE WOULD CALL ME BACK AND 24HRS HE WAS SENDING FOR A UPDATE OF MY DISPUTE NEVER CALLED. THIS HAS COMPLETELY STRESSED ME OUT I HAVE CALLED AND TALK TO SO MANY PEOPLE IN THE DISPUTE DEPT TELLING ME LIE AFTER LIE. I CALLED THIS MORNING XX/XX/XXXX TALK TO ANOTHER SUPERVISOR AND HE TOLD ME HE'S GOING TO SEND FOR A UPDATE I TOLD HIM IF THE OTHER SUPERVIOR SENT FOR A UPDATE THEN IT SOULD ALREADY BE IN THE COMPUTER HE SAID HE DIDN'T SEE A UPDATE NOW HE TELLING ME IT COULD TAKE UP TO 90DAYS WHY WASN'T I TOLD THAT IN THE BEGINNING IT'S LIKE THEY KEEP TELLING LIES TO STRING YOU ALONG. WE ARE ALREADY IN A PANDEMIC AND I HAVE SEVERAL HEALTH ISSUES WHICH I HAVE TOLD THEM THEY DONT CARE I WAS ON MY WAY TO GET MEDS WHEN I DIDN'T GET MY MONEY ON XX/XX/XXXX. I CHECKED ONLINE THIS MORNING BECAUSE I WANTED TO SEE IS IT ANYONE ELSE HAVING THESE PROBLEMS AND XXXX  HAVE COMPLAINT AFTER COMPLAINT. NOT GOOD I JUST NEED MY MONEY THEY HAVE PUT ME BEHING ON A LOT OF THINGS I ENDED UP BORROWING MONEY TO BE ABLE TO GET MY XXXX  XXXX  AND PAY ON MY RENT. I NEVER SEEN NOTHING LIKE THIS IN MY LIFE AND I ALSO CALLED XXXX IN TEXAS AND THEY SAID IF WISELY HAD FILED A REG E DISPUTE IT SHOULD HAVE BEEN RESOVLED BY NOW HELP PLEASE

Company response to consumer: Closed with explanation