Consumer complaint received 2015-07-30
Company: NATIONSTAR MORTGAGE LLC
State: ME
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XX/XX/XXXX I had a loan modification with XXXX XXXX. In XX/XX/XXXX XXXX played with the Escrow on my account and made me two moths behind and then sold my mortgage to Nationstar. I have sent information to Nationstar and I have corresponded with them many times. At one point on XX/XX/XXXX the person I had been dealing with sent me an email that stated if I paid XXXX payments I would be current. Shortly thereafter the person I was dealing with was transferred to another department ( XXXX XXXX the next person I dealt with who was my dedicated loan person I asked her to speak with XXXX and she said " she had left and if I wanted to stay in my home I would have to speak to her ''. I spoke with a supervisor XXXX XXXX and he was going to look into it for me. I spoke with another representative that stated that XXXX XXXX had in the notes that we had a three way call XXXX XXXX, Nationstar and myself XXXX. That did not happen at that point. So I called XXXX XXXX and we had a XXXX way call and we spoke with XXXX at XXXX. I asked her specifically what months I missed. She was going to research it and get back to me. She called me the next day and I had not missed any payments and she told me they adjusted my escrow which made me XXXX months behind. I called XXXX XXXX to tell him and left him a message that I had not missed any payments. Shortly there after I received a call from a XXXX XXXX from Nationstar that said that I was only to speak to her and only her and gave me her number, she said she understood it was XXXX that caused the issue and she would look into it. I still received collection calls from Nationstar and I tried to call XXXX XXXX and she would not return my call, I only got her voicemail. When a representative from XXXX called me, I gave her XXXX XXXX number and she did not know her nor would she contact her. Even though it was a Nationstar number. I have tried everything I know to rectify this and I can supply you with any information you need. I have also told Nationstar that I have a XXXX. I have lost sleep and constantly worry that I will loose my home. I now can not make payments online to Nationstar. I can supply you with copies of any month payments payments from XXXX or Nationstar. I am almost at the point of just giving up. When I first contacted Nationstar they stated I was XXXX months past due and that my payment was {$200.00} more a month then what it is but XXXX at Nationstar fixed that but representative still try to get me to pay {$200.00}. more a month even though they had a notice on their site saying that they have taken over my mortgage but nothing has changed. I do not understand how XXXX could play with my Escrow to make me XXXX months behind and not rectify it and I do not understand why Nationstar could not contact XXXX and get this corrected. Again, I can send you any month payment for XXXX or Nationstar that you require and I can give you any information you would need. Also on my credit report XXXX reports " no missed payments ''. which is correct. Thank you for your assistance.

Company response to consumer: Closed with explanation