Consumer complaint received 2018-06-28
Company: CREDIT ACCEPTANCE CORPORATION
State: NJ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
MY NAME IS XXXX, I HAVE BEEN HAVING SEVEAR XXXX ISSUES FOR THE PAST 6 MONTHS AROUND 2 WEEKS AGO I DECIDED TO CONTACT MY CAR LOAN COMPANY XXXX XXXX XXXX XXXX AND ASK FOR HELP WITH A PAYMENT REDUCE OR ANYTHING AT ALL ( HARDSHIP SINCE IM XXXX TO WORK ) I KNEW THEY WERE GON NA BE NO HELP, SINCE I HAVE HAD THE LOAN WITH THEM SINCE XX/XX/XXXX, SO I ASKED THEM WHAT THE PAY OFF WOULD BE AT THIS TIME, WHICH I WAS TOLD {$13000.00}, I WAS REALLY CONFUSED BY THAT #, SINCE THE CAR PRICE WHEN I GOT IT 1 YR AGO WAS XXXX AND I PUT XXXX DOWN, THE XXXX DID NOT INCLUDED TAXES FEES OR INTEREST RATE.I HAVE PAID XXXX TO THIS COMPANY ( CREDIT ACCEPTANCE ) SINCE I GOT THE CAR. 
LONG STORY SHORT SOMEHOW WHEN THEY DID THE FINANCING PAPERS THEY DOUBLE THE CAR PRICE ( XXXX TURNED INTO XXXX ) REAL PRICE XXXX XXXX OWNER OF THE DEALER AGREES WITH ME ) AND GOT A CHECK FROM CREDIT ACCEPTANCE FOR XXXX WHAT THEY PUT ON PAPER XXXX DOCUMENT XXXX FEE XXXX TAXES XXXX INTEREST 22.9 % ( BRUTAL ) ( WAS NOT TOLD THAT WAS THAT MUCH ) {$5800.00} IN INTEREST ... THE CAR WAS XXXX AND Y PUT DOWN XXXX ... HOW IS THE INTEREST WAY MY THAN WHAT THE CAR COST??? THAT SEEMS TO ME OVER 110 % IN INTEREST ... IS THAT EVEN LEGAL????? 
I HAVE CONTACTED THEM SEVERAL TIMES ... INVESTIGATION # 1 I WAS ASKED FOR PAPERS TO BACK UP WHAT I WAS TELLING THEM ABOUT THE PRICE BEEN XXXX, OF COURSE I CALLED THE DEALER SPOKE TO THE OWNER, THE OWNER AGREES WITH ME, THAT THE PRICE WAS {$6300.00}, THAT HE HAD NO IDEA WHERE THEY ( CREDIT ACCEPTANCE ) CAME UP WITH {$12000.00} AFTER, BUT THE PAPERWORK WAS PUT AWAYIN STORAGE BECAUSE IS OVER 1 YR, SO HE HAD TO LOOK FOR IT.I CALLED CREDIT ACCEPTANCE ALMOST EVERY DAY TO KEEP THEM INFORMED, AND AWARE OF WHAT WAS HAPPENING WITH ME SENDING THE PAPERS I WAS ASKED, I TOLD THEM THAT XXXX ( THE OWNER OF THE DEALER ) WAS TAKING A LITTLE LONGER DUE TO THE PAPERS BEING SENT TO STORAGE.ON THE 10TH DAY I CALLED CREDIT ACCEPTANCE AND WAS TOLD THAT SINCE I DIDN'T PROVIDE PAPERWORK FOR 10 DAYS THEY CLOSED THE INVESTIGATION AND EVERYTHING WAS GOING TO STAY THE SAME, TO MAKE A PAYMENT OR THE CAR WAS GON NA GET REPO, I ASKED THEM TO SEND ME THE WHOLE INVESTIGATION THEY DID BY MAIL. STILL HAVEN'T GET IT, IT'S BEEN AROUND ANOTHER WEEK WHICH I CALL BACK AND SOMEHOW I WAS ABLE TO GET THEM TO REOPEN THE INVESTIGATION AND GIVE ME MORE TIME WITH THE PAYMENT, I HAVE TILL XX/XX/XXXX BEFORE THEY TAKE THE CAR .I ALSO ASKED TO BE CONTACTED BY SOMEONE HIGHER THAN JUST CUSTOMER SERVICE, STILL WAITING IS BEEN 3 DAYS ( TODAY XX/XX/XXXX ) AT THIS POINT I HAVE ALREADY GOTTEN A LAWYER HE GOT ALL THE PAPERWORK, HE IS LOOKING INTO IT AND I GUESS WE'RE GOING TO HAVE TO GO TO COURT SINCE NOBODY FROM CREDIT ACCEPTANCE SEEMS TO WAN NA COMMUNICATE OR MAKE THIS RIGHT. FOR THR RECORD THE DEALER GOT A CHECK FROM CREDIT ACCEPTANCE FOR {$6300.00}, I GOT THIS INFO FROM THE DEALERS OWNER, HE SHOWED IT TO ME IN THE COMPUTER, AND CREDIT ACCEPTANCE TOLD ME THE SAME NUMBER WHEN I SPOKE TO THEM AND ASKED HOW MUCH THEY PAID THE DEALER. SO RIGHT THERE THERES NO WAY TO EXPLAIN THE {$12000.00} I WAS CHARGED .I AM GON NA ATTACKED THE CONTRACT TO THIS COMPLAIN AS WELL BECAUSE AS FAR AS I KNOW THE DOWN PAYMENT GETS SUBTRACTED OF THE INITIAL PRICE BEFORE ADDING TAXES AND INTEREST, BUT IF WE GO BY THE CONTRACT, ITS NOT THE CASE EATHER XXXX 
BTW I'M SURE ANYONE THAT READS THIS WONDERS WHY I DIDN'T LOOK AT THE PAPERWORK WHEN I WAS SIGNING TO BEGIN WITH, CREDIT ACCEPTANCE SENT A PERSON THAT WAS GON NA HAVE ME SIGN, THIS PERSON CAME IN WITH A 7 '' BY 4 '' TABLET, THAT WERE I WAS SUPPOSED TO SIGN. THERE WAS NO CONTRACT ON THE SCREEN JUST A PLACE TO INITIAL AND FULL SIGNATURE, TOTALLY MY MISTAKE I TRUSTED THAT IT WAS GON NA BE WHAT WE HAD ALREADY SPOKEN B4, I DID NOT DOUBLE-CHECK ANY PRICING OR INTEREST, AND NO I DID NOT GET A COPY OF IT NEITHER THERE OR BY MAIL. I THOUGHT IT WAS GON NA BE ONE OF THOSE LONG PAPERS THAT HAS SEVERAL COPIES AND THEY GIVE YOU 1 ONCE THE DEAL IS DONE ... .THAT NEVER HAPPENED,,, ,NOT REALLY SMART OF ME, I KNOW, BUT I'M A TRUSTING PERSON, I DID NOT THOUGHT FOR A SECOND THAT THIS WAS GON NA HAPPEN, PROOF OF ME NEVER SEING THE CONTRACT IS THAT TOOK A WHOLE YEAR UNTIL I DECIDE TO PAY OFF THE CAR THAT I REALIZE THE WHOLE CATASTROPHE GOING ON. 

I REALLY WANT MY VOICE TO BE HEARD MORE THAN ANYTHING AND TO ACTUALLY GET THIS DONE RIGHT BECAUSE IT IS NOT FAIR. IT IS NOT FAIR THAT I AM AS SICK AS I AM, AND HAVE TO DEAL WITH A COMPANY WITH NO PROFESSIONALISM OR COMPASSION WHAT SO EVER .MY IXXXX XXXX IS SHATTERED TO PIECES, WE ALL KNOW WHAT XXXX  CAN DO TO AN XXXX XXXX PERSON AND THIS SITUATION IS DEFINITELY NOT HELPING MY HEALTH AT ALL, I EVEN TOLD CREDIT ACCEPTANCE TO TAKE THE CAR AND THAT IT, MIND IT, IF WE DO THE MATH AND CALCULATE THE REAL CAR PRICE XXXX - THE DOWN PAYMENT XXXX - XXXX I HAD PAY THEM SO FAR, LOOKS TO ME THAT I AM THE OWNER OF THIS CAR ALREADY.PLEASSSSSSSSSSEEEEE SOMEONE HELP ME OUT. 

THANKS IN ADVANCE TO CFPB AND MICHIGAN DEPARTMENT OF ATTORNEY GENERAL FOR ANY HELP GIVEN TO ME RELATED TO MY CASE, BOTH HAVE MY PERMISSION TO MAKE MY COMPLAIN PUBLIC IN THE FUTURE TO MAKE PEOPLE OUT THERE AWARE OF THIS COMPANY AND TWO DOUBLE DOUBLE DOUBLE DOUBLE CHECK WHAT THEY'RE SIGNING EVEN IF THEY COME IN WITH A SMALL LITTLE TABLET THAT YOU CAN SEE NOTHING.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation