Consumer complaint received 2022-08-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Earlier this year starting around May I started noticing fraudulent activity posting to my capital one checking account via XXXX. As a result I had an investigation launched and recouperated {$1500.00} that was taken from my account. Then weeks later after getting a new card I had another charge for {$10.00} come out my account with the charge being made to some XXXX based company called XXXX. I reported this as well and was reimbursed. Fast forward to these dates. Despite calling capital one and reporting the initial {$600.00} on XX/XX/XXXX Capital One did not block the merchant on all my accounts and only issued one new debit card. So we have the first set of charges : XXXX {$500.00} XXXX {$100.00} then : XX/XX/XXXX - {$800.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$32.00} XX/XX/XXXX - {$1.00} XX/XX/XXXX - {$500.00} Came out my account due to Capital One not closing all my debit cards which resulted in yet more losses, but wait it gets better. 
THEN on XXXX {$800.00} came out my account despite my reporting the first & second set of fraudulent activity to the claims team. 
They have denied all of my claims and the subsequent appeals despite my submission of ample evidence that I did not authorize these charges, and have ended our banking relationship. They never provided me any evidence as tbey stated they would to refute my claims, and have caused me to be without these funds for months now. As a result my credit score plummeted I lost {$4200.00} of my assets stored within my checking, and savings accounts. 
My personal/banking information clearly was compromised which is reflected in the account activity I reported to them before they opted for closure of all accounts linked to said transactions. Despite numerous attempts to settle the disputes with Capital One, and contacting support from the initial {$600.00} charges to secure my accounts the subsequent charges came out. They have told me only you all can remedy the issue at this juncture and I'm out a total of {$4200.00}. Among other numerous damages totaling far more monetary damage from these events. You all had a glitch in your system which allowed all activiry to post as XXXX XXXX XXXX  XXXX despite me notifying my bank and changing my information with you all, subsequent charges continued to post. I have tried to recouperate my funds numerous times over these past months and am beyond frustrated. I no longer utilize capital one for banking as they are currently in litigation for a XXXX data breach, and ended our banking relationship. I HAVE ZERO FAITH in Capital One as their security/account management team 's negligence facilitated my account ( s ) information to be utilized to steal my money/defraud me of an excess of {$4200.00} from XXXX XXXX XX/XX/XXXX. Had Captial One 's banking system not glitched allowing such postings to actually post, my accounts would still be active and my first attempts to secure my funds and information would have been adequate. I have taken full steps to secure my own personal information and opened new bank accounts, but incurred a % 56 higher entergy bill for the month of XXXX totaling {$400.00} and had to liquidate stock positions to secure funding to open said new accounts. As well as pay for cost of my living. I lost hours on hours of time trying to get this handled only to be talked in circles and left out to dry. Furthermore, by not notifying customers regarding the XXXX XXXX posting glitch is blatant negligence. Furthermore, the accounts remain in a state of limbo currently meaning they are opwn but i can beither use or withdraw the remaining funds.I refuse to accept this ruling by them as they are simply not doing their jobs adequately & have cost me thousands.

Company response to consumer: Closed with explanation