Consumer complaint received 2022-03-18
Company: BSI Financial Holdings, Inc.
State: PA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
Our loan originated as an commercial loan secured by a residential rental property and we were guarantors. ( XXXX XXXX XXXX  AND XXXX XXXXXXXX XXXX ) ( XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX ) Our original Ioan maturity date was XX/XX/XXXX. We received an extension from the investor until XX/XX/XXXX, to complete the modification of our loan. All documents was signed and completed on XX/XX/XXXX, and we made our first payment in XX/XX/XXXX. We tried to make our XX/XX/XXXX, then we were advised the investor transferred servicing to BSI FINANCIAL SERVICES. ( XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ) We began calling BSI in XX/XX/XXXX through XXXX XXXX and BSI had no record of our loan or our modification for months. We were trying to make payments to BSI, there systems had not been updated. BSI, refused our payment, previous modification from previous servicer and refused to offer us a loan modification or loss mitigation. At, no time were we offer any loss mitigation per terms of mortgage loan. BSI requested copies of previous servicer 's modification documents XX/XX/XXXX, XX/XX/XXXX, XXXX and XXXX but continued escalating our ARM loan and ultimately foreclosing on our property while be investigated for said same action per CONSENT ORDER with CFPB, seven months later. Due to loan escalation our interest rate increased to 19 % and payment increased to {$950.00}. In or about XX/XX/XXXX or XXXX, our loan was sold to XXXX XXXX  XXXX XXXX with BSI FINANCIAL SERVICES as servicer. XXXX XXXX XXXX XXXX, owner XXXX XXXX XXXX in XX/XX/XXXX, agreed to CONSENT ORDER with California 's SEC and barring him force life. It appears BSI FINANCIAL SERVICES and XXXX XXXX XXXX XXXX, were operating adversely harming consumers. We need an email to provide additional evidence. 
We have since reached out to BSI FINANCIAL SERVICES and XXXX XXXX XXXX XXXX OF BSI FINANCIAL SERVICES INC. , and still no payment or readdress per CONSENT ORDER with CFPB. 
BSI 's customer service advised us to contact the foreclosing attorney XXXX & XXXX, for complaint of foreclosure error. XXXX & XXXX, have responded that foreclosure is closed and they don't represent BSI FINANCIAL SERVICES INC and XXXX XXXX XXXX XXXX. We are very perplexed, why BSI told us to contact their attorney regarding foreclosure error. 
We are consumers affected BSI 's actions and inactions supported on said CONSENT ORDER. We are submitting complaints with the State of Pennsylvania 's various agencies regarding their violations. PA State Banking & Finance had no knowledge of this CONSENT ORDER. We also, contacted PA ATTORNEY GENERAL 'S OFFICE and was advised to file a complaint. 
We are in desperate need of enforcement of said CONSENT ORDER, to prevent further damages to us. We are in possession of illegal foreclosed property and BSI FINANCIAL SERVICES INC and XXXX XXXX XXXX XXXX, is continuing with unclean hands with this ejectment proceeding in XXXX COMMON PLEAS COURT. Our mortgage defaulted and property was foreclosed illegally and XXXX XXXX XXXX XXXX XXXX XXXX causing us further legal expenses. 
We have additional documents maximum documents can be uploaded is only 10mb. We have more documents. 

BSI FINANCIAL SERVICES INC BORROWER : LLC

Company response to consumer: Closed with explanation