Consumer complaint received 2023-12-22
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
I've made several phone calls, and mail request to TransUnion to resolve issues with wrong information, ie ; names, addresses, Collections, Freezes, viewing my credit report, and TransUnion failed to resolve these issues. I believe to be retaliated upon due to me reporting various improper use of my credit report via my CFPB complaint number XXXX. 

Subsequently, I'm having this issue concerning some type of technical issue with TransUnion 's system. Your system will not allow me to access my any of my personal or credit information or allow me to Unfreeze my credit report. TransUnion states that proper authentication was not verified which has cause me major interruptions and delays in conducting critical personal business. I've made several attempts to resolve this issue over the phone with TransUnion agents, supervisors, managers, and the Tech department and no one can help fix this issue. Several issue tickets have been reported by TransUnion agents or Tech team to resolve issues I'm having with accessing my credit report, freezing/unfreezing my credit report, requesting freeze/unfreeze via online thru my TransUnion account system for weeks and no results or issues resolve on TransUnion 's part. I am also unable to request my TransUnion free credit report via XXXX due to these issues. For weeks now, no one has reach back out to me, or resolved this issue, again, after several requests. TransUnion seems to have been sued for these similar issues per the below docket number information. 


Per Docket number XXXX XX/XX/XXXX, the Bureau issued an order against TransUnion, parent company of XXXX of the XXXX nationwide consumer reporting agencies, and XXXX of its subsidiaries, Trans Union LLC, and TransUnion XXXX, XXXX ( collectively , TransUnion ), which are headquartered in XXXX, Illinois. Security freezes and locks block certain third parties, such as lenders, from accessing consumers credit reports to prevent a potential identity thief from obtaining new credit in those consumers names. Consumers can remove or lift security freezes upon request to, for example, apply for credit. Starting in XX/XX/XXXX, Federal law has required nationwide consumer reporting agencies to provide security freezes as a free service, whereas locks are a feature of certain paid products. The Bureau found that TransUnion, from as early as XXXX, failed to timely place or remove security freezes and locks on the credit reports of tens of thousands of consumers who requested them, including certain vulnerable consumers ; in some cases, those requests were left unmet for months or years. The Bureau found TransUnions failure to place or remove security freezes in a timely manner occurred as a result of problems, including systems issues, that TransUnion knew about but failed to address for years. The Bureau found that TransUnions failure to place or remove security freezes in a timely manner violated the Fair Credit Reporting Act ( FCRA ), and TransUnions failure to place or remove both security freezes and locks in a timely manner was unfair in violation of the Consumer Financial Protection Act of 2010 ( CFPA ). Further, the Bureau found that TransUnion engaged in deceptive acts and practices by falsely telling certain consumers that their requests had been successful when they had not. In addition, the Bureau found that from about XXXX to XXXX, TransUnion failed to exclude certain consumers, including XXXX military and other potential victims of identity theft, from prescreened solicitation lists in violation of FCRA. The Bureaus order requires TransUnion to pay {$3.00} XXXX to consumers in redress and {$5.00} XXXX in civil penalties. TransUnion must also take steps to address and prevent unlawful conduct, including convening a committee to identify and solve technical and systems problems that can affect consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief