Consumer complaint received 2023-10-16
Company: JPMORGAN CHASE & CO.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
On XXXX XXXX I received an email from XXXX someone called XXXX XXXX claiming to be from the XXXX department employee of XXXX XXXX XXXX About a remote job for Data entry clerk position. when I received the email i was very excited specially after I looked up the company on XXXX and it seemed like this might be the ideal start for my career. Then I did interview with them over Phone they offer me the remote job position and said all paperwork will be done after XXXX week of probation period and it will be paid a probation period. They ask me that I have any printer on my place or not, they said to setup a remote work station in my home they need my address they will send me a check to order all the laptop, software and other thing so for issuing a check they need my baking information and I send them everything. Then they asked me to buy business check refill paper and they sail we will refurbished me. After buying that they send me a check of {$2900.00} from XXXX bank by email said to deposit that on my Chase bank and I deposit the check to my JP Morgan Chase Bank physically on XXXX XX/XX/XXXX. After that I was told by email that I will be contacted by a gentleman named XXXX by phone number ( XXXX XXXX XXXX XXXX ) another HR employee of XXXX XXXX and I have to follow his instruction. After I deposited the check I was instructed by both XXXX to pay XXXX XXXX {$2000.00} by XXXX for branded equipment that I would require for performing job remotely and after payment the vendor provide me tracking ID. After every payment they asked me to send screenshot to payment to XXXX XXXX number and to the email address of XXXX XXXX and I did as they said it was needed for finance department documentation process. As per instructions from XXXX I send {$2000.00}, via zelle to XXXX. I send that on XXXX XX/XX/XXXX via my zelle which is linked with my bank. Then the next day XXXX XXXX I was instructed to send the remaining {$950.00} to the same recipient XXXX XXXX XXXX it did not go through and when I inquired with my bank they said that the recipients bank was frozen. That made me suspicious. I let XXXX know about the XXXX issue and then I got an email from this XXXX instructing me to send the money to another XXXX ID XXXX. When we tried to send the remaining it didnt go through and eventually my banking App XXXX got blocked. Then I contacted XXXX again and this time they started telling me to send the money {$950.00} by bitcoins or apple pay which made me more suspicious. Finally I looked up the number of XXXX XXXX XXXX and called in and the lady who answered said if it is an email from XXXX XXXX. then it is fraudulent because she used to work here before then her account got hacked and no XXXX work there named XXXX. 

On XXXX XXXX Chase bank reverse the deposit of {$2900.00} I made on XXXX XXXX through the check of XXXX bank I was given by email. After that I call XXXX Bank they told me make complaint to the bank you hold account with XXXX called Chase bank XXXX told me that was a bad check with frozen account so the reverse the money but in this scam I lost my own {$2000.00} dollar money which was send by XXXX XXXX XXXX. I talked to zelle customer service but they are not ready to give me my XXXX dollar XXXX XXXX as I send the money by my self. Now Chase bank and XXXX no one is ready to return my own money which I lost by XXXX XXXX. 

Chase Bank send me a substitute check with a letter by mail on my home address that told me I can claim refund for this substitute check and money reversal within 30 days if i suffer any financial loss in this process so I call them try to make a claim Chase said you can not make a claim as you deposited the check to bank to any XXXX else, I just want my {$2000.00} XXXX scam money back that was my semester fee payment for last semester of graduation

Company response to consumer: Closed with explanation