Consumer complaint received 2018-08-12
Company: AES/PHEAA
State: CA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
This student loan pertains to Loan Sequence # XXXX, XXXX, disbursed by XXXX XXXX XXXX, in XX/XX/XXXX. To date, XXXX has changed name, to XXXX XXXX, which I believe again, has changed to another name which I do not know yet. I called XXXX XXXX XXXX, Tel. # ( XXXX ) 3 weeks ago in XX/XX/XXXX, to complain about the overdue charges of more that, {$1400.00} out of the current principal balance of {$30000.00}. I asked them to evaluate and verify all our payments that were submitted since, XX/XX/XXXX, because this specific private student loan sequence # XXXX were paid ahead or in advance. It resulted to being paid ahead, or advance because AES, did not pay or recorded any payment to each individual student loan, that AES were servicing before it defaulted and were charged off by AES in year XXXX. One of the student loan was acquired by XXXX XXXX XXXX XXXX XXXX, as of the moment, this collection agency is making our life in America miserable, we are in hopeless financial condition, because of the default judgment that was filed by XXXX XXXX, of XXXX XXXX XXXX XXXX XXXX of XXXX XXXX. The 3 others student loans became defaulted because of no record of payment posted, but AES received our money to pay for each of the student loan, that AES was servicing during the time in XXXX to XXXX AES did not call our attention, they continued recording our payment into this loan sequence # XXXX, and no payment was recorded in other loans, although AES XXXX received all the payment to each of the individual student loans. My Son XXXX has also filed a complain, in XX/XX/XXXX, but his complain is about XXXX XXXX XXXX XXXX XXXX XXXX XXXX, pertaining to one private student that no record of payment was made by AES, so they discharged the student loan, and were put to a default judgment without the borrower and co-signer knowledge. This is one proof, that supports that XX/XX/XXXX, was paid ahead, and all our payment was recorded under this disbursed loan XX/XX/XXXX, sequence # XXXX. As a result all our payment were compounded remitted and paid to XXXX XXXX XXXX Student Loan. That is why I am requesting to evaluate this student loan disburse in XX/XX/XXXX, loan sequence # XXXX, because this is where all the monies were paid. This loan sequence # XXXX, actually was the root of all our private student loans problem, the inefficient, chaotic and mismanaged recording and submission of our payment to XXXX XXXX XXXX by American Education Services. I would like to state a fact, that when our circumstances improved above buying our food, and the scarce ability to pay our financial obligation, we started paying religiously even up to this writing. But it is sad, to think and really a serious financial despondency of our family, that even our food money is being used to pay for all our student loans, because we want to honor the contract of our student loan. But we would like to ask your help, it has been four 4 years that we have been writing a complain to your office, until now we have not found alleviation to our misery. This amount of {$1400.00} have accrued since XXXX XXXX, because AES, have started billing us the amount of {$300.00}, which we could not afford, so now it accumulated to this more than {$1400.00}. I used to be paying {$150.00} a month, because we were in paid ahead status or in advance of the payment to this loan sequence # XXXX, disburse in XX/XX/XXXX. But, AES suddenly imposed on us this amount of {$300.00} every month so it accumulated to this amount of $ 1,400.00+ because we did not have the means to pay. This is excluding to the current monthly payment of {$360.00}, to the current balance payable of {$30000.00}. 
I would like request that AES evaluate and adjust this student loan sequence # XXXX, XX/XX/XXXX, for all the monies paid ahead status or advance payment from XXXX to XXXX. I would like to request that this paid ahead status be adjusted so that the overdue amount of {$1400.00} can be erased and my monthly payment be lowered. I have sent you 8 pages of supporting documents, and the No. 1 page clearly reflected the original amount of this loan sequence # XXXX, disbursed XX/XX/XXXX, it went to the balance of {$22000.00}. When all of our private student loans except the XXXX loan, which was recently added in XX/XX/XXXX, all the amount was identical which ranges from {$33000.00} +, why this loan sequence # XXXX, just an amount of {$22000.00}, because it became paid in advance or paid ahead in year XXXX to XXXX which I stated in this letter, that all our payment were not paid to the individual student loan but to this loan only sequence # XXXX, that is why it became XXXX, XXXX as opposed to in comparison to our other student loans which still ranges from {$33000.00} up.

Company response to consumer: Closed with explanation