Consumer complaint received 2022-12-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XX/XX/XXXX ... ..I placed a order for qty 1 of a product for {$39.00}. I was charged {$190.00} and {$60.00}. I tried calling the company on XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX... reached a voice mail with no option to speak with anyone. I left my name, number and info on product that I did not want ... wanted to cancel shipment. ( I never received anything from the company..no bill of sale or any shipping information. ) XX/XX/XXXX ... .Refused shipment, not the 1 product I ordered. 
XX/XX/XXXX ... Per tracking info... .Product delivered to original sender ( XXXX XXXX XXXX XXXX FL XXXX XX/XX/XXXX XXXX Charge on credit card for additional amount of {$190.00} XX/XX/XXXX ... Called CapitalOne..spoke with XXXX ... ..questioned what additional charge was for. Filed claim for 3 above charges. 
XXXX Letter received from CapitalOne ... requested sales invoice, proof of cancellation, refund voucher from vendor XXXX Letter stating shipment received ... USPS tracking # ... XXXX TRACKING NUMBER SHOWS PRODUCT WAS DELIVERED BACK TO VENDOR ON XX/XX/XXXX. 
aLSO STATED IF STILL DISPUTING send letter stating never received. 
XX/XX/XXXX sent letter to CapitalOne as requested., stating never received by anyone at my address in XXXX XXXX PA sent letter to CapitalOne on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX showing that tracking number showed ... .shipment never received by me. only 1 tracking number provided by CapitalOne and this showed items received by XXXX 
Also requested what the additional charges for {$60.00} and {$190.00} were for? 
I requested tracking numbers for the 2 additional charges. 
XXXX Called CapitalOne asked for supervisor. XXXX ( XXXX XXXX suggested we call XXXX  we spoke with XXXX ( XXXX ) it was verified that XXXX did receive items back. 
Why has no credit been issued? XXXX stsaed system problem to call back in a few days. 
I did call back and spoke with someone else whom stated no not going to issue credit XX/XX/XXXX ... sent letter to Capitalone, again showing original tracking number showed shipment sent was received by XXXX XXXX XXXX, FL XX/XX/XXXX received a letter from CapitalOne stating that CapitalOne felt that I benefitted from the 3 shipments. 
XX/XX/XXXX sent letter to CapitalOne asking for them to explain how I could have benefit from zero products received but I am being charged 3 times. 
PLEASE HELP ME I HAVE ONLY EVER RECEIVED ONE TRACKING NUMBER.. XXXX WHICH SHOWS ITEM RECEIVED BY VENDOR. 
I have requested additional information on 2nd and 3rd charges as to what charges are for and also provide tracking thats shows my receiving. I have been ignored... .never provided any information. 

I have never received any emails or phone calls from vendor only communication is thru CapitalOne ... .. there is also another store on XXXX. I saw it recently and sounds like exactly what happened to me.

Company response to consumer: Closed with monetary relief