Consumer complaint received 2023-05-26
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have identified several instances where Experian and XXXX have failed to comply with the FCRA, specifically 15 U.S.C. 1681, 15 U.S.C. 1681i ( 5 ), 15 U.S.C. 1681 Section 602a, 15 U.S.C. 1681 Section 604a Section 2, 15 U.S.C. 1681c ( a ) ( 5 ), and 15 U.S.C. 1681s-2 ( a ) ( 1 ).

The violations that I have uncovered are as follows : Inaccurate Reporting : Upon reviewing my credit report obtained from XXXX XXXX, I have discovered numerous inaccuracies that are inconsistent with my credit history. These discrepancies, including incorrect dates ( last verified, opened and/or closed, and last activity ), balances, and account status, have a detrimental impact on my creditworthiness and financial well-being.

Failure to Conduct Reasonable Investigations : According to 15 U.S.C. 1681i ( 5 ), it is the responsibility of Experian and XXXX to perform a reasonable investigation upon receipt of a consumer dispute. However, my investigation reveals that Experian and XXXX have not fulfilled this obligation adequately. They have failed to correct or respond to the disputed items within the statutory timeframe, impeding my ability to rectify the inaccuracies in my credit report. 

Failure to Disclose Information : Pursuant to 15 U.S.C. 1681c ( a ) ( 5 ), Experian and XXXX are required to disclose complete and accurate information to consumers upon request. However, I have encountered difficulties in obtaining comprehensive information regarding the sources and nature of the reported items. This lack of transparency hampers their ability to verify the accuracy of the reported information. 

Inadequate Data Security Measures : I have uncovered concerns regarding the effectiveness of Experian and XXXX 's data security protocols. In light of the increasing prevalence of identity theft and data breaches, it is essential for Experian and XXXX to maintain robust measures to protect consumers ' sensitive information, as mandated by 15 U.S.C. 1681 Section 602a. 

These violations by Experian and XXXX undermine the integrity of the credit reporting system and have a significant impact on my financial well-being. Therefore, I urge you to investigate this matter and take appropriate enforcement actions to ensure compliance with the FCRA. 

I have enclosed supporting documentation, including copies of my credit report, highlighting the reported inaccuracies and inconsistencies. Kindly acknowledge receipt of this complaint and provide updates on the progress and resolution of the investigation. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take appropriate action to address these violations and protect the rights of consumers under the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation