Consumer complaint received 2023-12-12
Company: BMO HARRIS BANK NATIONAL ASSOCIATION
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, CA XXXX, XXXX Email : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX 
XXXX XXXX XXXX Subject : Request for Investigation and XXXX XXXX XXXX XXXX Dear XXXX Customer Service, I hope this message finds you well. I am writing to you with a matter of utmost importance and urgency, seeking your assistance in investigating a financial transaction related to Lunar Automation and, if possible, retrieving the funds that were transferred. 

The details of the transaction are as follows : Name of the Company : Lunar Automation Address : XXXX XXXX XXXX XXXX, XXXX Floor # XXXX, XXXX, Delaware XXXX, XXXX XXXX XXXX : XX/XX/XXXX Wire Transfer Date : XX/XX/XXXX Amount Wired : {$30000.00} I must emphasize that this transaction was not related to a trading platform. Lunar Automation had promised to create active XXXX and XXXX stores within a couple of months after joining, with various guarantees outlined in the contract I had enclosed with this letter. However, they consistently provided different reasons for delaying the establishment of these stores. As of today, XXXX months later, I have not received any stores, no sales, and Lunar Automation still possesses our funds. 

The agreement with Lunar Automation was structured such that they would handle all the work, while I provided the capital, and we would split the profits. Additionally, XXXX XXXX had guaranteed that they would buy back the stores after a specific period, along with all the profits generated until that point. 

During my interaction with Lunar Automation, I had contact with several individuals, including : XXXX. XXXX and XXXX - Individuals who registered me and convinced me of the opportunity. 
XXXX. XXXX- Responsible for customer service during the onboarding process. 
XXXX. XXXX, XXXX, XXXX, and others in the support department - These individuals were involved in the support department, and their names frequently changed. XXXX once requested an additional {$1900.00}, which I refused to pay as it seemed unusual, given their initial promise to work for free until the stores became profitable. 

I initiated the wire transfer to Lunar Automation via the following banking details : Bank : BMO Harris Bank N.A . 
Beneficiary : XXXX XXXX XXXX XXXX Beneficiary Address : XXXX XXXX XXXX XXXX, XXXX Floor # XXXX, XXXX, DE XXXX Account Number : XXXX Routing Number : XXXX Bank Address : XXXX XXXX XXXX XXXX, XXXX, IL XXXX This ordeal with Lunar Automation began when I started receiving offers in my email and saw their advertisements on XXXX around XX/XX/XXXX. Subsequently, I engaged with them as follows : XXXX. XXXX XXXX XXXX : Scheduled calls and initiated the onboarding process. 
XXXX. XX/XX/XXXX : Signed the Account XXXX Services XXXX and sent the wire transfer. 
XXXX. XX/XX/XXXX : Received confirmation and was assigned to set up a call for onboarding with the customer service team. 
XXXX. Completed all onboarding requirements within a few days. 
XXXX. Continued waiting for progress updates and the completion of the promised stores. 

However, despite numerous inquiries and complaints, there has been no meaningful progress, and Lunar Automation continues to provide excuses and delays. Their last communication was on XX/XX/XXXX, requesting further funds for software, which I believed were already covered. 

As of today, XX/XX/XXXX, I have received no response, and no progress has been made in fulfilling their promises.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation