Consumer complaint received 2023-05-23
Company: Paypal Holdings, Inc
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, FL XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX, IA XXXX Subject : Complaint Against PayPal Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against PayPal regarding a recent incident that has resulted in significant financial loss, inconvenience, and emotional distress. I believe that PayPal 's handling of the situation has been unfair and contrary to their own policies. 

On XX/XX/2023, I engaged in a transaction on XXXX where I sold XXXX XXXX through their peer-to-peer program to a buyer named XXXX for XXXX USD. The payment was processed via PayPal, and once the payment was confirmed, I promptly released the XXXX to the buyer 's account. 

Regrettably, two days later, the buyer filed a claim with PayPal, alleging fraudulent activity and demanding a refund. I immediately provided compelling evidence to refute the claim, including verifying that the buyer 's name matched the individual I sold to and highlighting XXXX 's stringent XXXX  verification requirements. Initially, PayPal cited non-delivery as the basis for ruling against me, but later altered their reasoning, asserting that XXXX does not qualify for seller protection. 

It is essential to note that PayPal 's seller protection agreement does not explicitly exclude XXXX from eligibility. I have clearly communicated this fact to PayPal and provided concrete evidence, such as screenshots and emails from XXXX, confirming the successful delivery of the XXXX to the buyer 's account. 

Despite my diligent efforts and the supporting evidence I provided, PayPal sided with the buyer and refunded the funds. The buyer initiated five separate transactions, each with a unique transaction ID : - Transaction ID XXXX - Transaction ID XXXX - Transaction ID XXXX - Transaction ID XXXX - Transaction ID XXXX PayPal 's explanations for ruling against me have been inconsistent and contradictory. I have exhausted all available channels to address this issue, including multiple attempts to contact PayPal 's customer support. Although they briefly reopened the cases for review, the outcome remained unfavorable, and PayPal failed to provide a clear justification for their final decision. 

This entire experience has caused me significant frustration, financial hardship, and emotional distress. I am seeking your assistance and intervention in this matter. I kindly request that the Consumer Financial Protection Bureau thoroughly investigate this case and urge PayPal to reconsider their decision, rectify the situation, and reimburse the funds that were unjustly refunded to the buyer. 

I have full confidence that the Consumer Financial Protection Bureau will prioritize the protection of consumer rights and ensure a fair and equitable resolution. Thank you for your attention to this matter. I eagerly await your prompt response and support in resolving this dispute. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with monetary relief