Consumer complaint received 2023-07-27
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
First Dispute certified mail number : XXXX XXXX XXXX XXXX XXXX XXXX COMPANIES INVOLVED _________________________ EXPERIAN XXXX XXXX Dear Sir/Madam, I hope this letter finds you well. I am writing to file a formal complaint regarding the unresolved inaccuracies in my credit report. Despite my best efforts to rectify the situation, I have been unable to obtain a satisfactory resolution from Experian, the credit reporting agency responsible for the errors. 

My wife and I have been diligently saving for years in order to purchase a home. Excitedly, we recently submitted a mortgage application, only to discover numerous mistakes in my credit report. To my dismay, I found accounts listed that I have never conducted business with, as well as loans I have never taken. 

Upon discovering these discrepancies, I immediately contacted XXXX, XXXX and Experian by phone in an attempt to rectify the situation. However, I was met with unhelpful customer service representatives who were unwilling to address my concerns. Realizing that further action was necessary, I conducted thorough research and learned that disputing the inaccuracies in writing, via certified mail, was the appropriate course of action. 

In accordance with the Fair Credit Reporting Act ( FCRA ), specifically Section 611 ( a ) ( 1 ) ( A ), I sent a certified letter to Experian, providing detailed explanations and evidence to support my claims of erroneous reporting. This section of the FCRA grants me the right to dispute inaccurate information directly with the credit reporting agency. Additionally, Section 611 ( a ) ( 5 ) ( A ) mandates that the credit reporting agency must conduct a reasonable investigation within 30 days of receiving a dispute notice. 

Regrettably, despite my clear and comprehensive communication, Experian has failed to remove the incorrect accounts from my credit report within the required timeframe. This failure is a direct violation of Section 611 ( a ) ( 8 ) of the FCRA, which states that if the credit reporting agency 's investigation finds that the disputed information is inaccurate, incomplete, or can not be verified, they must promptly delete that information or modify it accordingly. 

List Of accounts, Account Name and Account number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I am deeply concerned about the impact these inaccuracies will have on my ability to secure a mortgage and achieve my long-standing goal of homeownership. The unresolved errors in my credit report not only tarnish my financial reputation but also undermine my confidence in the credit reporting process as a whole. 

As an aggrieved consumer, I request that the Consumer Financial Protection Bureau intervene in this matter and act as an advocate on my behalf. The CFPB was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act, which empowers the Bureau to enforce various federal consumer financial laws and protect consumers from unfair, deceptive, or abusive practices. 

I kindly request that the Bureau thoroughly investigate this issue, ensuring that Experian complies with the FCRA and any other applicable consumer protection laws. I believe that the evidence provided, including my dispute letter, certified mail receipts, and any correspondence received from Experian, clearly demonstrates my diligent efforts to resolve this matter. 

I appreciate your attention to this complaint and trust that the Consumer Financial Protection Bureau will take appropriate action to address the credit report inaccuracies. I eagerly await your response and a resolution to this frustrating situation. 

Thank you for your time and consideration. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation