Consumer complaint received 2020-05-04
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I am facing foreclosure with my loan with the CHASE bank. The loan was taken by myself and my former spouse who is no longer paying any obligations, which created the problem in the first place. The bank is claiming the amount due of XX/XX/XXXX of {$43000.00} but besides that also {$35000.00} of inexplicable corporate advances. I have been having problems with disclosure of what exactly the latter amount is since the previous year. Every time I would be calling the bank, they were never able to explain what exactly the corporate advances were. I finally started to communicate with them in an official way on XX/XX/XXXX, where I addressed this problem in a written form, sending them a certified letter. I repeated my issues in a letter of XX/XX/XXXX. I finally got the response. The bank responded with offering me a loan modification which would prevent the foreclosure and two letters with specification of how corporate advances supposedly occurred ( the bank is claiming to have been paying my delinquent taxes ), to which I responded with additional demand that they prove with documentation that they actually paid my obligations, and to provide me with receipts. The bank responded arrogantly with the letter of XX/XX/XXXX, stating that the amount " questioning are delinquent taxes paid by Chase to the XXXX XXXX County Tax Collector for past due taxes going back to XXXX. '' and that if I " wish documentation regarding my delinquent taxes paid by Chase '', I " can contact the XXXX County Tax Collector. '' I believe such stance is completely improper from the consumer protection view. Namely, here is one claimant ( the bank ), claiming to have paid something for me - that was my debt - to a 3rd party ( and it does not matter if that 3rd party was the very government - it really does not - it is still a 3rd party. And since I am in foreclosure - of course that amount has to be paid as well, in order to get out of foreclosure. And then - when I ask for proof of such payment by this claimant - all that they say is - " O, go to the party that this was paid to ''. 

This does not pass the lawful master. Here, the bank is the one who basically created the claim by their own choosing - against me - and they are of course charging me interest on that, which is how they make money - and they refuse to provide me with the proof that that 1 ) they paid the claimed matter in the first place and 2 ) what exactly they paid.

I have serious doubts the amount I am contesting is proper. I believe the amount, even if proper - was out of the statute of
limitations, which I could have raised, or at least properly negotiated with the government for a payment plan, and partial write off ( at least of what is out of the status of limitations ). Furthermore, I do not believe the amount of taxes was so high, maybe someone elses but not mine. However, with this action of paying for my behalf, the bank grabbed on something that presents additional earnings to them - and is not refusing to provide me with evidence for their claim - I am to seek for that evidence myself. 

This is ridiculous. The bank, I respectfully and honestly believe, should fully provide me with proof of their claim, without me seeking for it with the 3rd parties. I also believe that by acting this way, the bank is trying to either foreclose on too high amount or wrap me up in a modification with the amount that is too high. In any event, their actions are improper, and I ask them again, through You, for a full disclosure.

Company response to consumer: Closed with explanation