Consumer complaint received 2022-05-18
Company: ULRS, Inc.
State: CA
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I first received a phone call from United Legal Group regarding a debt in XXXX of XXXX. I told them I have not received any information in the mail regarding this debt and until I do, I will not be speaking with them further because I needed to verify the debt. They proceeded to call me several times to which I reiterated that I again have not received any written communication from them regarding my debt and I believed the debt was past the statute of limitations. 
I received a voicemail from them on XX/XX/XXXX again attempting to contact me about this debt. I then sent an email to the senior vice president of the company as well as the general administrative email online notifying them of their unlawful tactics and requesting information to verify the debt. I requested the name and address of the original creditor, the account number, and the amount owed ; verification there is a valid basis for claiming that I am required to pay the current amount owed ; details about the age and amount of the debt including a copy of the last billing statement from the original creditor, a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization for this interest ; the date the original creditor claimed the debt became delinquent ; information about whether the debt is within the statute of limitations and how that was determined ; the company 's authority to collect upon the debt including their license number, name on the license, where they are licensed, and the name, address, and telephone number of the agency that licensed them. 

I did not hear back from them until XX/XX/XXXX, which is past the 30 day deadline to verify my debt as outlined in the Fair Debt Collections Practices Act. The letter I received in the mail did not include the information I requested and instead I received a letter stating their correspondence includes documentation that serves to validate the particular debt. This " documentation '' is not even an actual medical statement, but rather has charges for unknown procedures that are coded and no information about what I even had done or who paid a portion of the bill that was charged. 

Furthermore, this " document '' they sent states that the last statement on this account was XX/XX/XXXX rendering this debt nearly 7-years old and beyond the statute of limitations for them to collect upon. I have sent them a certified letter stating that they have violated the XXXX XXXX Collections Practices Act dated on XX/XX/XXXX but despite previously stating that in prior correspondence, they continue to harass me in an attempt to collect an unlawful debt. This company has been reported many times on the XXXX  about their unlawful practices as well. They are attempting to collect a debt for {$380.00} yet this debt was never properly validated and even if they had, it is beyond the statute of limitations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation