Consumer complaint received 2019-10-13
Company: Navient Solutions, LLC.
State: MA
Product: Student loan
Sub-product: Private student loan
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I was in the process of writing a letter to Navient disputing their claim that I owed them {$680.00} from XXXX when I came across this site. I have pasted the body of my letter here. Attachments are in the uploaded Navient dispute document PDF file below. 

To Whom It May concern : I am disputing your claim of a balance due to Navient by me as annotated in your letter dated XX/XX/XXXX for a student loan that I paid in full on XX/XX/XXXX, over 11 years ago. 

I received this letter XX/XX/XXXX. The letter is dated XX/XX/XXXX. It is postmarked XX/XX/XXXX ( see attachment ). The letter states To pay loans in full, we must receive you payment of {$680.00} within 10 days of this letter. Ten days from the XXXX was XX/XX/XXXX. As I stated earlier your letter arrived on XX/XX/XXXX. This delay was due to 7 days between the date of the letter and the actual postmark on the envelope ( see enclosed ). This lack of timeliness in your correspondence is indicative of the time frame this letter pertains to, a XX/XX/XXXX notice for an account that was paid in full on from XX/XX/XXXX with a payment of {$79000.00}. Please note that according to your enclosed account history it took 2 years to post a {$55.00} adjustment. 

I spoke with customer service representative XXXX on the phone on XX/XX/XXXX. She told me the dates of correspondence forwarded to me from Navient following my final payment posted on XX/XX/XXXX are as follows : 7 months later on XX/XX/XXXX 5 days later on XX/XX/XXXX 6 years and 3 months later dated XX/XX/XXXX 2 months later XX/XX/XXXX 2 years 11 months later XX/XX/XXXX 1 years later on XX/XX/XXXX Once I made my final payment in the exact amount of {$79000.00} any and all correspondence from any company would have been viewed as another lending company looking for business or a solicitation from a credit card company and promptly discarded. Again I point you to the length of time between notices issued by Navient. It is 11 years and 9 months since my payment of {$79000.00} posted on XX/XX/XXXX and your letter dated XX/XX/XXXX. 

Upon asking XXXX how Navient arrived at the {$390.00} principal balance she told me there was an {$80000.00} balance offset by the XX/XX/XXXX posted payment of {$79000.00} payment. Per the enclosed spreadsheet I had made a total of {$82000.00} payments toward principal. 

Upon opening an account with XXXX XXXX On XX/XX/XXXX is when I noticed and submitted a dispute for them to investigate the Navient entry on my credit report. While this is a screen shot from XXXX XXXX and not Navient, ( see PDF ) please note the date of the Navient entry, XX/XX/XXXX. 4 years and almost 11 months before my final payment on XX/XX/XXXX, the date XXXX cited on our phone call on XX/XX/XXXX used to calculate the {$390.00} principal balance. 

Furthermore, I question Navients record keeping, and by extension, making your calculations unreliable, by citing the screen shot below from your web site. It indicates I am supposed to make a monthly payment of {$520.00} due on XX/XX/XXXX! 

We have all been warned of scams and unscrupulous companies attempting to bilk money from unsuspecting people. Upon learning of the ongoing lawsuit by Consumer Financial Protection Bureau and many State Attorney Generals, I am increasingly alarmed that money may have been misapplied on my account. This account appears as an outstanding debt on my credit reports for XXXX and XXXX  and adversely affects my credit rating. 

Given the absence of any written documentation detailing your calculation supporting the {$390.00} principal and XXXX interest balances listed in your notice dated XX/XX/XXXX, the inordinate and inconsistent length of time between supposed documentation ( I was unable to locate any list of notices or documentation on www.navient.com ), poor record keeping ( see Navient screen shot ) I reiterate my refusal to pay {$680.00} to a company that only offers a figure in a letter and a verbal claim by a customer ( albeit courteous ) service representative. 


Sincerely, XXXX XXXX XXXX FYI, I submitted a dispute to XXXX XXXX on XX/XX/XXXX They say it is currently under investigation and should be completed by XX/XX/XXXX.

Company response to consumer: Closed with explanation