Consumer complaint received 2020-06-05
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
This is in regards to my Chase Sapphire Reserve credit card account ending in XXXX. On XX/XX/2020 I was billed the annual membership fee in the amount of {$590.00}. 
I was actually expecting to receive a {$100.00} statement credit on my account as it had been publicly disclosed that due to the COVID-19 pandemic, Chase was offering a {$100.00} statement credit to Reserve cardholders to make up for the loss of travel benefits on the card due to the impact of COVID ( as the travel lockdown worldwide has prevented consumers from using the travel benefits ). I then sent a secure message to Chase on XX/XX/2020, kindly requesting to receive the aforementioned {$100.00} statement credit on my Reserve account ( please see attached message with my inquiry and the reply from Chase ) as my travel benefits on my account had been seriously impacted by COVID-19 since XX/XX/2020 up to date. The reply I received from Chase ( see attached message ) disregarded my claim stating that the {$100.00} statement credit only applied for Reserve accounts renewed during XXXX through XX/XX/2020. I think this makes nonesense considering that all Americans have been seriously impacted by COVID since early XXXX up to date, especially in regards to the ability to travel. In addition, California, my home state, has been particularly hit by the general lockdown that was declared in XXXX. It is not under discussion that COVID has seriously impacted Americans ability to travel since XX/XX/2020. 
The Chase Sapphire Reserve card includes mostly travel benefits ( Priority Pass membership, XXXX, 3x points on travel, {$300.00} annual travel credit, etc. ). COVID has then impacted seriously the ability of Reserve cardholders to make use of the travel benefits of the account for over a quarter so far. Considering that the annual membership fee is {$550.00}, the prorrated amount for one quarter would be {$180.00}, so requesting a {$100.00} statement credit is actually not that much, but a little help to the consumer. 
My Reserve account was renewed in XX/XX/2020 ; there is no doubt that I have been seriously impacted by COVID on my ability to make use of the travel benefits of the card since XX/XX/2020 up to date ( for over a quarter so far and still counting ). For this reason, it does not make sense to me that Chase is only extending a {$100.00} statement credit to Reserve cardholders that are renewing their accounts from XXXX through XX/XX/2020. This should have been instead a retention offer to prevent those consumers from canceling or downgrading their accounts. There is no doubt that consumers who had the card renewed in XXXX like myself have been impacted as much as those that had their card renewed since XXXX and for whom the {$100.00} statement credit is automatically extended. Therefore, I am again kindly requesting Chase to do the right thing and extend me the {$100.00} statement credit on my Reserve account to partially offset the impact of COVID-19 on the travel benefits of the account since XX/XX/2020.

Company response to consumer: Closed with explanation