Consumer complaint received 2023-10-11
Company: Bread Financial Holdings, Inc.
State: NJ
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
I use the Comenity NFL Points credit card only because they took over for XXXX XXXX  NFL program and I use points towards NFL ticket purchases, etc, and have been having NOTHING but problems since they took over, which I will not go into every detail at this time, just a major issue I am having and have had numerous times since their inception.. I have a $ XXXX credit line which I have always PAY IN FULL each month. At this moment in time my account shows $ XXXX available credit, yet I can not make a {$20.00} XXXX purchase or buy {$4.00} worth of postage as it is being declined. 

The bank is all over the place with their responses to me, however I see this to be a problem. Up until recently and for the past XXXX years I've had a credit card, if I make a payment and it shows posted, I have access to that available credit. Not so much here. This morning I look at my credit line directly from their website ( which I pay off completely each month ), it shows I have a credit limit of $ XXXX with a current balance of $ XXXX, leaving $ XXXX available credit ( it's their math, not mine- I'll show attachment ), however when I try to ship a package and run a postage for a measly {$4.00}, it is declined for lack of funds. 

Now, from what I gather from the many many times I've reached out to them, their lack of posting my payments in a timely manner causes different credit charges to be declined. From what I am trying to comprehend, but can not, is that if I show $ XXXX available to me and I try to run a say {$5000.00} credit card charge and it is declined for whatever their reasoning, they actually place a temporary hold on that money for up to 7 days. Now say that $ XXXX is tried to be run again, as my credit line still says $ XXXX available to me, they hold yet ANOTHER $ XXXX for up to 7 days. Now let 's just say there's a random {$500.00} charge declined, and maybe a {$450.00} charge declined, it adds up and keeps a hold on my available credit line. All while showing me that $ XXXX is available. Now, lets say I make a {$4000.00} payment and a {$3000.00} payment, it then immediately shows me I have $ XXXX, BUT, here 's the kicker, I can not use that money for 7 days either, which happened all of a sudden and was never this way for my XXXX years of using credit cards. They say it's for MY PROTECTION. All while other transactions are being declined and then still adding up and being held for up to 7 days. It's a massive circle.. Just yesterday I get a " Fraud Alert '' on my cell phone asking if I approved a {$400.00} purchase from such and such, and I responded yes, and they respond cool thank you, they STILL DECLINED THE CHARGE, forcing the person I approved to try and run the card again, thus holding my money for up to another week. 

Oh while I'm at it, I paid my card in full last month, yet they still charged me interest for some unknown reason.. 

I have STELLAR credit and Comenity is making me out to be a degenerate. I hold my breath each time I use this card in fear of it not working. The ONLY REASON I keep this card is for the NFL points I've accumulated and I use constantly.

Company response to consumer: Closed with non-monetary relief