Consumer complaint received 2017-03-31
Company: HW Holding, Inc
State: MD
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I solicited XXXX of XXXX, MD for the burial of my grandmother, XXXX. At that time, my total bill was {$8000.00}. XXXX had a life insurance policy of {$5000.00}, which was signed over to the Funeral Home, bringing the balance to {$3000.00}. Additional payments were made to the Funeral Home. The funeral home turned the account over to Hunter Warfield for collection of the original, full balance of {$8000.00} in addition to interest of {$220.00}. On XX/XX/2017, I sent a cease communication and dispute letter to Hunter Warfield disputing the debt, requesting they cease calling my phone numerous times a day without leaving a voice mail or answering when I answer, and requesting documentation showing verification of ownership of this debt, itemized account details showing original amount of debt and all credits made and accounting, itemization showing the {$8200.00} balance, and any documentation showing they are licensed to collect in the State of Maryland. On XX/XX/2017, I received a response from XXXX Hunter Warfield stating Enclosed is verification of your debt and attached the original document completed at the funeral home at the time of PLANNING the burial. None of the documents I requested, most importantly an itemization of credits made to the account, were included. On XX/XX/2017 I responded by written correspondence reiterating I asked to be provided with " all documentation showing verification of this debt, itemized account details showing original amount of debt, all credits made and accounting showing the balance as set forth in your correspondence. As well as documentation showing you are licensed to collect in the State of Maryland. Their two sentence cover letter and attachment of the original planning statement of funeral services was insufficient, and again requested an itemized accounting showing how they reached the {$8200.00} balance, retrieve proper documentation from their client regarding credits made to their client from the life insurance policy, as well as payments made. On XX/XX/2017 I received correspondence from XXXX with the same two sentenced cover letter and the same original statement of funeral services. This company has refused to supply me with anything other than the original planning document, nothing showing the life insurance policy payments or other payments made to the account, and continues to try to collect on the full, original balance that is not owed. This company refuses to submit any of the information requested in both dispute letters submitted to them. They have reported on my credit bureaus as a collection account in the amount of {$8200.00}, which I have disputed with the credit bureaus. The account was kept on my reports as Hunter Warfield verified the debt, despite reporting that the full balance was still owed. They are collecting on an amount that is completely false, as well as falsely reporting to credit bureaus.

Company response to consumer: Closed with monetary relief