Consumer complaint received 2023-09-13
Company: U.S. BANCORP
State: TX
Product: Prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble getting, activating, or registering a card

Complaint:
Hi my name is XXXX XXXX. Back in XXXXi was currently living in XXXX, XXXXI had become unemployed and homeless due to the COVID pandemic.I was living on the streets trying to find a job so I can get back on my feet.I was at a convenience store panhandling trying to get food. This Lady which name is XXXX came up to me offering to help me .I told her about me losing my job and becoming homeless.She asked me why I didnt I applied for unemployment assistance.I explained to her that I didnt have a phone to call them or access to computer, and the workforce local offices was closed due to COVID protocolsXXXX told me that she can help me with getting my unemployment benefits.She said that her friend is one of the head supervisor at the Headquarters in XXXX and that she will help me.she bought me some food and some clothes and got me a room for that day.i give her my ID, social security card.I told her my mother name and maiden name .My old address, when I graduated from high school, my siblings names.old phone numbers and she wanted me to take a selfie of myself with her phone. She said that she needed all of my information to give to her friend. Then she give me a phone. Like a week later she told me that I will be getting my unemployment benefits and that she is getting me a po box so the card will be sent there that she bring the po box keys tomorrow that she had to go to work. She never came back. I called over a million times it went straight to voicemail then she changed her number and cut off the phone she give me.I borrowed a phone and call XXXX about my benefits that they had awarded me about XXXX dollars. and benefits asked them had a card been issued and was told that it was deposited into account and I couldnt not change anything on the account because of a pin on the account .so I went the XXXX XXXX police station and tried to filled changes for identification theft and report her for scamming me. They that I dont have enough evidence they cant go through with the investigation. Months passed and I moved back to my hometown .my friend help look XXXX by using her phone number .she find out her real name XXXX her address .wth that information I call XXXX they told me that They will investigate and change the PIN number then was told that it was now a XXXX  that was sent to her address .so I call XXXX to report the card stolen I provided them with her address but all the money that was on the XXXX  was taken off that was about almost XXXX altogether.i had to provide them with my id, selfie and social security also I send them photos of XXXX her address and her facebook .disputes all the transaction all of them was atm withdrawnals all was made in the city that she live. i finally recevie my card and they all award me XXXX dollars from the disputes .XXXX havent done anything the police wont investiate than i had to change to recvice my unemployment benefits to my bank account then it will change to back to XXXX  and another card issued that i did not do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief