Consumer complaint received 2024-01-15
Company: CREDIT ACCEPTANCE CORPORATION
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Credit Acceptance, Regard : Overpayment. {$10000.00} ( not including interest ) My first contact with Credit Acceptant regarding overpayment was on XX/XX/XXXX, sent to the Board of Directors for review. I did not get a response. Addressed to XXXX XXXX. The dates are as noted, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 
I have not received an update on my previous request to reduce the payoff amount and interest rate, due to overpayment. I am forced to be under a new payment plan. I have kept up with my payment agreements, and I would like to ask that you reduce the vehicle 's payoff due to the vehicle 's worth being around {$1500.00} and the high interest rate is at 23.02 %. I suggest that the vehicle 's resale value is less than the payoff of {$8700.00}. It should be reduced, along with my interest rate, monthly payment, and payoff value. 
I am looking forward to your immediate positive response to my concerns regarding my overpayment several times. I have provided you all with ample proof of the overpay. I have mentioned overpayment, and it was ignored in XXXX, several letters were sent out and no one would address it ( XXXX XXXX of XXXX ). 
XXXX XXXX, no one at the organization could reach out to you today when I returned your call. I would like my account to be resolved by Friday, XX/XX/XXXX. 
XXXX XXXX, there is nothing on the website that states to email the BOD. Please forward this to all management. 
I also, hope that you have addressed my concern regarding XXXX behavior. 
Per your request, you asked me to find proof of the vehicle 's value to show that the vehicle was not $ XXXX. As I stated the cash value was down to $ XXXX. I do have proof of the attachments to show that my vehicle was paid up. I did question the document and it was stated that was the financed option. Please fix my account as promised. 
As I have discussed with you regarding my conversation with XXXX XXXX, she stated that she did not get the fax on XX/XX/XXXX, and secondly, she needs more " proof '', that I have requested a review for overpayment in the initial stages of the loan. Although she stated I did not need to resend the information that she did not get, she would need more information. My response was that I had provided you with everything. 

XXXX XXXX XXXX stated that XXXX of her calls that we reviewed. I was asked if I needed any other assistance. According to her, my response was no. Why would I have to repeat an already escalated dispute that a lower-level employee would not be able to address? 

I am requesting my overpayment ASAP! 

Thank you for allowing me to continue my request since XXXX XXXX is no longer employed. 

XXXX XXXX XXXX, I am due for a refund and quick repair to my credit report. I have provided all the information required. I did the work for the CA staff. If they had addressed my concerns at the inception of the loan, at the purchase of my vehicle and I sent emails to XXXX, and no response. 
I sent several letters stating the contract was incorrect. You stated that If I find proof you all could fix it. So am asking you to fix it, please. Immediately. 
I am attaching proof. 
Make note payment arrangements were made as of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. 
These are the individuals that I have spoken to regarding my account. 
Rep Date XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX  XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation