Consumer complaint received 2019-06-21
Company: MoneyLion Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My Complaint is regarding Credit Reporting - Not Being Updated and Reported to All Credit Bureaus Correctly Everyone I speak with at this company is dismissive and does not care about resolving issues. 
I have had ongoing issues with the company. Due to this, I was finally escalated to The Office of The President on XX/XX/XXXX and I spoke with XXXX XXXX/Escalations Department. He attempted to assist me regarding the issue with my XXXX that was taken from my bank account but not added to my Investment Account and my account not being reported to XXXX. 

As of XX/XX/XXXX, Money Lion reported my Plus Loan with the incorrect balance only to XXXX and XXXX. Money Lion advertises that they report to all three credit bureaus but are not reporting my account with all three credit bureaus. 
There has also been no update to my XXXX and XXXX listings since XX/XX/XXXX over 30 days. Per the FCRA, the company is obligated to report accurate information to the credit bureaus. I also had an issue with my money that was taken from my bank account not being added to the Investment Account and unaccounted for. The {$50.00} was taken from my bank account on XX/XX/XXXX on time successfully. However, it wasn't added to the investment account until XX/XX/XXXX manually per XXXX. 

In my conversation with XXXX, he advised me that there is one man responsible for credit reporting and he sent him a message during our call and said that he will call the person directly and call me back. 
He called me back about an hour later an advised that the guy alleged that he sent an update with the correct balance reflecting my two payments to all three credit bureaus on XX/XX/XXXX. 

However, as of today 's date, XX/XX/XXXX, there still has not been an update to the money lion accounts since XX/XX/XXXX for XXXX and XXXX. There is no money lion account currently reporting to XXXX. I have spoken with XXXX and they advised that they report what they receive and the account isn't on the report because it has not been reported. Also, you can not dispute an account that does not exist. This company keeps trying to blame the credit bureaus for issues that they are responsible for. The credit bureau only reports what creditors send to them. 

On XX/XX/XXXX, I called back and attempted to reach back XXXX as he advised that I could call and ask for him directly. I was advised that he no longer works with the company. I previously emailed him and received no response. I was refused escalation of my issue when I requested to speak back to the department who was assisting me and hung up on. I don't know if XXXX is no longer with the company but he is the only one outside of XXXX that I have spoken with who has ever tried to resolve my issues. My credit reporting needs to be corrected by money lion immediately as it is overdue.

Company response to consumer: Closed with monetary relief