Consumer complaint received 2019-03-22
Company: I.Q. DATA INTERNATIONAL, INC.
State: FL
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
My husband and I rented an apartment on XX/XX/XXXX with XXXX XXXX on XXXX XXXX. The following was paid at the time ; {$1300.00} monthly rent, {$150.00} non-refundable fee, {$80.00} application fee, and {$87.00} sure deposit. We moved out of the apartment on XX/XX/XXXX. Communication via email dated XX/XX/XXXX from XXXX at XXXX XXXX on XXXX stated that a tenant ( s ) were moving in on XX/XX/XXXX. On XX/XX/XXXX, I received a letter from XXXX XXXX representing XXXX XXXX on XXXX XXXX claiming that a final charge of {$920.00} is owed. There was no statement of charges, no receipts, no explanation of charges, and no proof of any charges owed. This is 61 days after we moved out of the apartment. Idaho Code Section 6-321 ( Security Deposit Law ) states that " any money with the landlord that is not rent is a security deposit '' Therefore, {$230.00} is owed to us. Also, " After a tenant gives the premises back to the landlord ( XX/XX/XXXX ) at the end of the lease term, the landlord must return the entire deposit or the landlord must give the tenant ( 1 ) a partial refund and ( 2 ) a written statement stating the amounts deducted. XXXX XXXX on XXXX XXXX  failed to give a deposit or any statement wpithin the 30 day timeline or any deductions or how the deductions were spent. Therefore, XXXX XXXX on XXXX failed to comply with Idaho Code ( law ). " Either the whole deposit of the partial refund and itemized deduction list must be given either 21 days after the lease ends, XX/XX/XXXX, within thirty days after the tenant leaves the premises XX/XX/XXXX and due XX/XX/XXXX. I emailed XXXX XXXX ( enclosed ) on XX/XX/XXXX and never received a reply. Please also refer to page 5 of the lease and read paragraph 42, which clearly states that " We'll mail you your security deposit refund and itemized accounting of any deductions no later than 30 days after the surrender or abandonment. '' Clearly violating the provisions of agreed upon is the lease. Therefore 60 days passed, clearly violating Idaho Code 6-321 and Lease section 42 of the lease signed on XX/XX/XXXX for 10 months. Also let it be known that XXXX ( XXXX XXXX on XXXX ) failed to provide me with a XXXX Parking spot near my apartment. I had to pay an additional {$20.00} per month fee for a carport spot near my apartment. Clearly in violation of ADA guidelines. After I contacted the Idaho Attorney General Office, XXXX XXXX sold the debt to XXXX XXXX XXXX DBA XXXX. I started receiving letters and phone calls from XXXX at XXXX XXXX XXXX. XXXX threatened to ruin my credit, press charges, take legal action, and turn us in to all credit bureaus if we did not pay the debt of {$920.00} he demanded of us. I asked him for proof of debt or a statement and he claimed he had proof but could not share it with me. He was calling 5-7 times per day. He still is calling my husband, XXXX XXXX`, 5-7 times daily even though I told him to only contact us via US Mail. He is in direct violation of the FDCPA. I disputed the charge with XXXX XXXX and was told it was for extra rent - 14 days of extra rent even though everyone agreed the move-out date was XX/XX/XXXX. ( they wanted us out sooner than that, see email ) However, I have an email from XXXX at XXXX XXXX stating the tenant would move-in on XX/XX/XXXX. Obviously, caught in a lie. Soon after the Idaho Attorney General 's office looked into XXXX XXXX XXXX, DBA XXXX, I began receiving correspondence from another debt collector, still from XXXX, but now under the name of IQ International Data , Inc. First letter was received on XX/XX/XXXX. I responded XX/XX/XXXX. I received notice on XX/XX/XXXX that my credit score has dropped by 32 points. I checked my credit report and my husband 's and both of ours dropped substantially. The company that first reported was XXXX XXXX XXXX DBA XXXX. I have placed a complaint with CFPB on XX/XX/XXXX. I have received notice that the company has failed to respond and that the matter has been turned over to FTC. After I filed the complaint with CFPB, the company on my credit has changed to IQ Data International, INC. Also, on XX/XX/XXXX, I received a letter claiming that I now owe a sure deposit in the amount of {$500.00}. I believe the company is now trying to charge for a pet deposit 1 year 8 months later. I responded with a letter ( enclosed ) stating that Landlords can not charge for a pet deposit for XXXX and XXXX XXXX XXXX. Both of my dogs are certified XXXX XXXX XXXX. On XX/XX/XXXX, I was sent pictures of carpet. There is no proof it was taken from the apartment we were renting as there is no date stamp on the photographs or any indication who's apartment this is. A statement enclosed said the pet treatment was on XX/XX/XXXX but the tenants were already occupying the apartment. Another lie. In the statement they are charging {$89.00} for pet treatment and a charge of {$50.00} for carpet cleaning. Well, carpet cleaning and pet treatment is different than removing carpet. The pictures show a removal of carpet. If they are charging {$130.00} total for carpet, then obviously the carpet is not ruined. My dogs are older and housetrained. Please review the move-out inspection that states the floor as excellent or normal. Is this their response to the carpet is to try to now charge a false deposit? Clearly, I am being taken advantage of and threatened and no one is doing anything about it. All the credit bureaus are still reporting even though I have disputed and sent them facts. There is a big difference between {$130.00} and {$500.00}. Another lie. Again XXXX XXXX XXXX DBA XXXX or IQ International INC has reported {$920.00} to all credit bureaus on my credit as well as my husband, XXXX XXXX. Meanwhile, none of this is legal and clearly the law has been broken by XXXX XXXX on XXXX, XXXX XXXX, XXXX XXXX XXXX DBA XXXX, and IQ International INC. I will continue to work through this matter until a conclusion to the illegal practices by these companies has ceased. Thank you for your help in this matter.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation