Consumer complaint received 2018-05-04
Company: Freedom Mortgage Company
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This is the letter I faxed to Freedom Mortgage on XX/XX/XXXX. The letter details the unlawful and false credit reporting practice of my current mortgage company, Freedom Mortgage. 

XX/XX/XXXX Attention Freedom Mortgage : You have incorrectly reported a 30-day late payment of my mortgage to the credit bureaus back in XX/XX/XXXX. I called back in XX/XX/XXXX, spoke to a customer service representative, and she told me that I was up to date on my mortgage. I wrote a letter back in XX/XX/XXXX ( attached ) and received a reply ( attached ) that is still incorrect and against the law. 

Your false reporting is not only damaging to my credit score, but makes it difficult for me to refinance this mortgage. Your incorrect reporting practices are harmful, false, and against the law. The damages are extensive because of the incorrect information you provided to the credit bureaus ; my credit score has suffered unlawfully since last XX/XX/XXXX. Your mistake has cost me time and money. This includes an interest rate on a loan that was higher than it should have been as I have been required to pay a higher interest rate for this loan. 

I have attached the following documents ( which I reviewed with the customer service representative last XX/XX/XXXX when I called ) that prove you have made a huge mistake. Obviously, you need to make amends ASAP. 

Documents included : 1. Document # 1 : Letter I sent to you XX/XX/XXXX demanding you fix the credit reporting mistake you made. 
2. Document # 2 : Letter from XX/XX/XXXX detailing your ( unlawful and incorrect ) response to my letter dated XX/XX/XXXX. 
3. Document # 3 : Letter dated XX/XX/XXXX that states XXXX XXXX XXXX will begin accepting your payments on XX/XX/XXXX. THIS LETTER IS DATED XX/XX/XXXX!  This letter also states, Under Federal law, during the 60-day period following the effective date of transfer ( which is clearly stated as XX/XX/XXXX ), a loan payment received after the due date MAY NOT BE TREATED BY THE NEW SERVICER AS LATE. 60 days after XX/XX/XXXX was XX/XX/XXXX. 
4. Document # 4 : Letter dated XX/XX/XXXX that states a totally different transfer date of XX/XX/XXXX. This letter is dated XX/XX/XXXX! 
5. Document # 5 : Letter from XXXX XXXX stating the mortgage will be transferred effective XX/XX/XXXX stating, Freedom Mortgage will collect your payments going forward. Your new servicer will start accepting payments received from you on XX/XX/XXXX. 
6. Document # 6 : Payment conformation that I submitted my payment to XXXX XXXX on XX/XX/XXXX. 
7. Document # 7 : Letter stating you received a payment of {$6600.00} ( payment for the XX/XX/XXXX and XX/XX/XXXX mortgages ) on XX/XX/XXXX. ( The 60-day grace period under federal law would have expired XX/XX/XXXX. ) The complete payment was received XX/XX/XXXX. 


Not only has your mistake cost me time and money, you continue to fight the factual evidence that proves you wrong. Please make amends now. I have spent over 10 hours collecting data and responding to your errors. My salary is $ XXXX/hour. You, therefore, owe me {$500.00} for the time and energy I spent refuting your false and illegal claims. 

Reporting negative information to the credit reporting bureaus seriously impacts consumers in an extremely negative way. You must make sure that this information is reported correctly. In addition, you must not push back on consumers who are following the law and paying what they need to pay when they are required to pay it. 

I am shocked that your company is still in business. Are you harming the spending power of Veterans and the population of US citizens who need to take out FHA loans? In other words, by making false claims, are you harming the most vulnerable citizens in our country? I can only assume that you owe thousands of dollars to thousands of citizens for your false and harmful reporting of credit information, thus harming their ability to borrow money and lead productive lives. Shame on you. 

You must correct this mistake as soon as possible and make amends for your unlawful actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation