Consumer complaint received 2023-12-04
Company: TRUIST FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Subject : XXXX XXXX XXXX Truist Bank XXXX XXXX XXXXXXXX XXXX and Delay in Funds Release XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX fl XXXX XXXX XXXX XX/XX/2023 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Truist Bank regarding their handling of my recent tax refund deposit. On XX/XX/, I received a tax refund check in the amount of {$44000.00}, which I subsequently deposited into my Truist account on XX/XX/2023. 

While I understand that checks may be subject to a reasonable hold period for security reasons under the XXXX XXXX, I am concerned about the excessive delays imposed by Truist Bank. The initial 14-day hold was within the bounds of the XXXX XXXX ; however, my account was subsequently held for an additional period, which appears to be in violation of the XXXX XXXX . 

This extended delay has caused undue hardship and inconvenience, and I am seeking your assistance to prompt Truist Bank to release my funds promptly. Furthermore, the bank 's actions have eroded my trust in their services, and I am requesting the closure of my account with Truist Bank indefinitely. I have lost confidence in their ability to adhere to established policies and conduct proper commerce. 

I trust that the Consumer Financial Protection Bureau will investigate this matter thoroughly and take appropriate action to ensure compliance with the XXXX XXXX. I appreciate your attention to this complaint and look forward to a prompt resolution. 

Sincerely, XXXX XXXX Subject : Additional Complaint Details Discrimination and XXXX Profiling by Truist Bank Employee Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX  XXXX, Iowa XXXX Dear Consumer Financial Protection Bureau, I am writing to provide additional details regarding my previous complaint against Truist Bank, as I believe there were instances of discrimination and racial profiling during my interaction with one of the bank 's employees. 

Upon depositing my tax refund check of {$44000.00} on XX/XX/2023, I was subjected to inappropriate and intrusive questioning by a Truist Bank employee. The employee asked me personal questions about the source of my funds, implying that I should not have such money based on my age and race. Specifically, I was told that being XXXX XXXX XXXXXXXX, I shouldn't have this amount of money and that I needed guidance on how to use it properly. 

This line of questioning not only violated my privacy but also subjected me to racial profiling and discriminatory assumptions. I am deeply concerned about this unprofessional behavior, and I believe it is essential for the Consumer Financial Protection Bureau to address these allegations in conjunction with the delays in releasing my funds. 

I kindly request a thorough investigation into this matter to ensure that Truist Bank addresses the discriminatory conduct of its employees and takes appropriate action to prevent such incidents in the future. I appreciate your attention to this serious issue and look forward to a resolution that upholds the principles of fairness and equality. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation