Consumer complaint received 2019-09-14
Company: AMERICAN HONDA FINANCE CORP
State: IL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
On XX/XX/XXXX I purchased a XXXX XXXX XXXX through XXXX XXXX XXXX XXXX with a contract maturity date of XX/XX/XXXX. On XX/XX/XXXX I signed an Extension Agreement & Amendment Contract with ( AHFC ) for an Extended Maturity Date of XX/XX/XXXX XXXX attached ). 
I completed the mutual Extended Agreement with a 61-month contract maturity on XX/XX/XXXX. After making the final installment payment, XXXX refused to release the vehicle title, stating an additional amount was still due. There were numerous continuing phone conversations regarding this matter and on XX/XX/XXXX, I communicated with XXXX XXXX at XXXX extensively, who sent a detailed payment history. That payment history showed 61 payments were made, however, 2 payments were missing only 59 payments accounted for. The payment history showed missing the following paid installments : XXXX, XXXX check # XXXX PAID {$370.00} ; XXXX, XXXX check # XXXX PAID {$370.00}. TOTAL PAID {$740.00} not accounted on the payment history. 
In addition, for at least 5 years I disputed AHFCs efforts to collect additional payment, as it sent its solicitations through collection agencies : 1 ) XXXX XXXX XXXX, XX/XX/XXXX XX/XX/XXXX, XXXX ; 2 ) XX/XX/XXXX ; 3 ) XX/XX/XXXX. I consistently sent written communications ( attached ) that I strongly dispute the validity of the account balance or any portion thereof regarding XXXX. 
Since XX/XX/XXXX to date, XXXX has refused to release my vehicle title. Although I have attempted to resolve the dispute with this company and its subsequent collection agencies ( attached ), XXXX alleges additional charges are due. 
In Illinois, written contracts including those for auto loans and other installment loans, have a 10-year Statute of Limitations. XXXX XXXX believes that it is above the law and has placed a lien on my vehicle ( Illinois ) title to prevent the transfer of ownership to another party. 
The vehicle in question is 17 years old. Its maintenance issues total over {$4000.00}, well over its current XXXX value and the vehicle must be replaced. 
XXXX has stated that the remaining balance due -- {$330.00} -- is for outstanding payments. To date, those payments still remain due and until they are paid, XXXX will not release the title to her vehicle. 
I recently telephoned AHFC ( XXXX ) on XX/XX/XXXX at XXXX XXXX, and spoke to XXXX XXXX, who stated there is still a balance due of {$330.00} and the title will not be released until it is paid. 
I have included a ( attached ) copy of the BBB which rates AHFC with an F and states the following : Our opinion of what this rating means : We strongly question the companys reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the laws licensing or registration requirements, their complaints contain especially serious allegations, or the companys industry is known for its fraudulent business practices.

Company response to consumer: Closed with explanation