Consumer complaint received 2022-04-29
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: AZ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Historical Synopsis During the Pandemic in XXXX, my monthly payment increase approximately {$56.00} in XXXX and then increased again to {$130.00} in XXXX ( Escrow calculations ). Thus in XX/XX/XXXX, I disputed the Escrow calculations to XXXX and I started paying Principal and Interest only. The Principal and Interest was accepted as payment by XXXX throughout the rest of XXXX. However, XXXX returned the XX/XX/XXXX Principal and Interest payment stating, Total Amount Due is Required in Certified Funds. 

I tried to pay the Principal and Interest again in XX/XX/XXXX, and that payment was returned to me with a letter stating, The reference loan is in foreclosure and specific approved payment arrangements have not been made... Therefore, I made CFPB Complaint # XXXX. XXXX XXXX was given XX/XX/XXXX, and my Feedback was given XX/XX/XXXX. From approximately XXXX to XX/XX/XXXX, I received threatening monthly Trustee Sale Notices that produced extreme anxiety ( of note : I am XXXX senior widow with XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX  with outstanding medical debt ). 

Thereafter I requested and applied for Hardship Assistance, with XXXX confirming application Completion in XX/XX/XXXX. However, XXXX then indicated the Hardship Application was not complete due to incomplete IRS Form ( not relevant to me, I didnt have to file income tax. I showed that fact to XXXX more than once, only low income Social Security ). I believe XXXX used pretext as a reason to not process the application. After back and forth, XXXX finally offered a TPP. I wrote to XXXX outlining my concerns with the TPP in XX/XX/XXXX, but received no response from XXXX. Thus, I made another CFBP Complaint # XXXX. Company Response was given XX/XX/XXXX. My Feedback was given XX/XX/XXXX. 

After CFBP Complaint # XXXX, XXXX offered me another TPP in XXXX, XXXX. Since CFPB closed the complaint with no action other than being a go-between, I had no option under threat of foreclosure but to gamble with the latest TPP offer. I made the TPP payment ( s ) as required, only to be WAYLAID in the end by XXXX! Adding insult to injury, XXXX XXXX XXXX requires a XXXX XXXX XXXX of {$100000.00}! This Balloon Payment is more than the Prior Principal Balance of {$86000.00}! So let me get this right, I diligently and in good faith pay monthly mortgage payments until the maturity date in XXXX, to then pay a Balloon Payment thats more than prior balance and what the house is worth!?! Shown below are the unconscionable Final Loan Modification terms. Simply put, this is legalized extortion ( I would have made chart but I dont think CFPB data input function allows it ). 

Current Loan Terms : Interest Rate 4.0, P & I Payment {$430.00}, Escrow {$230.00}, Total Monthly Payment {$660.00}, Contractual Due Date XX/XX/XXXX, Principal Balance {$86000.00}, Prior Deferred Principal {$25000.00}, Prior Total Principal Balance {$110000.00} Modified Loan Terms : Interest Rate 4.5, P & I {$250.00}, Escrow {$160.00}, Total Monthly Payment {$610.00}, 1st Payment Due Date XX/XX/XXXX, Unpaid Amount {$39000.00}, New Principal Balance {$98000.00}, New Deferred Principal {$27000.00}, New Total Principal Balance {$120000.00}, Final Balloon Payment {$100000.00}. 

Id like to know how XXXX is calculating Unpaid Amount of {$39000.00}. According to the Monthly Mortgage Statement due date XX/XX/XXXX, the amount to bring the loan current is {$17000.00} ( and even that amount includes all sorts of added charges and fees ). According to my calculations, I owe {$12000.00} ( Monthly Mortgage Statement Regular Monthly Payment Amounts from XX/XX/XXXX to XX/XX/XXXX P & I, I paid from XX/XX/XXXX to XX/XX/XXXX ). I have all the Monthly Mortgage Statements and I did the Math. So, {$17000.00} - {$12000.00} = {$4300.00} is an extra amount of charges and fees above the regular payment amount, but {$39000.00} - {$12000.00} = {$26000.00} is quite literally, fleecing a poor XXXX senior citizen. 

Heck, even XXXX knows how appalling these terms are by providing in capitalized and bold print on the Final Balloon Payment Disclosure a disclaimer stating. DO NOT SIGN ANY LOAN DOCUMENTS IF YOU HAVE ANY OUTSTANDING QUESTIONS ABOUT YOUR LOAN PAYMENTS OR THIS BALLON PAYMENT DISCLOSURE. Further and almost laughable if it werent so stressing, XXXX has the audacity to WRITE OFF a paltry {$65.00}, in Letter H of the Acknowledgement and Preconditions to Modifications. Moreover, XXXX gave me less than 15 days to make this overwhelming Final Loan Modification decision. Hardly time to find a lawyer or contact any other needed resources. Then theyll start Trustee Sale harassment ( s ) again, add more outrageous fees and charges ( in fact they already have a predetermined Trustee Sale date for XX/XX/XXXX, even before this process is completed ). I can provide CFPB copies of the Monthly Mortgage Statements, prior P & I check payments, Prior Loan Modification Terms and Current Final Loan Modification Agreement Terms, if needed.

Company response to consumer: Closed with explanation