Consumer complaint received 2021-12-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On XX/XX/2021 bank of america has sent a targeted promotion email with an invitation to switch my previus credit card to a new type of credit card with the following promotion description A complimentary offer for your Bank of America credit card Switch to earn unlimited 1.5 % cash back on all purchases Introducing the Bank of America Unlimited Cash Rewards credit card Plus, get a {$200.00} cash rewards bonus offer, and enjoy a low promo APR offer. 

Bonus Cash Rewards Offer. You will qualify for {$200.00} bonus cash rewards if you accept this offer and use your new credit card account to make any combination of Purchase transactions totaling at least {$1000.00} ( exclusive of any fees, returns and adjustments ) that post to your account within 90 days of card receipt. This offer is only valid on the account identified within this communication and is non-transferrable. Allow up to 12 weeks after qualifying for the promotional Cash Rewards to be added to your Cash Rewards balance. 

As a valued customer, were giving you early access to be among the first to switch to the NEW Bank of America Unlimited Cash Rewards World Mastercard and start earning unlimited 1.5 % cash back on all purchases. Theres no application or credit check required to accept this offerits that easy. 

Heres what you need to know Theres no cost to switch and no application required. There will be no impact to your XXXX XXXX. 
Your account balance and history will automatically transfer. 
Your account number wont change. If your new card has a different expiration date, be sure to update your account information anywhere your card details are saved. 
How you earn cash rewards will change. Youll now earn 1.5 % cash back on all purchases instead of earning different amounts in different categories. 
If you previously earned the 10 % customer bonus, that feature will not be available on your new card, but any existing cash rewards that you earned will transfer to your new card. 

So I decided to switch the card and I waited the new card that was mailed with standard upsp mail with no tracking number Since the first card was lost or stolen, then I requested a reshipment of the new card by ups or fedex and they shipped the card again and I have activated the card on 22 or XX/XX/2021 and I wanted to spent {$1000.00} however I have then contacted bofa livechat " support '' to be sure that card was active and they told me that my new switched card was not linked with a promotional bonus offer of {$200.00} / with {$1000.00} purchases as described in the promotional email that was sent by bank of america, so the promotional offer was not linked to the new switched card because of a bofa bug or similar error I attach the pdf file of the promotional email that was sent by bofa They have to correctly fix/apply the promotional bonus offer of $ 200/w a total of {$1000.00} in combined purchases, Since the promotional bonus offer was not correctly applied/linked to my new/switched car I'm willing to spend {$1000.00} as agreed for {$200.00} bonus offer, but only after they confirm that promotional offer was fixed/applied to the new/switched credit card I reserve the right to post further complaints, since a promo offer must be real and not an un usable promo

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation