Consumer complaint received 2021-03-13
Company: Square Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Hello, I am emailing to ask for help!! I am trying to make a transaction with a buyer of my second hand shoes, but XXXX ( XXXX XXXX XXXX keeps calling me and asking me to purchase a XXXX XXXX Gift Card. I feel annoyed, and they even said that they are FBI!! I think it is really serious. I suspect they are using XXXX to pretend Cash App Support to take money from consumers. Please follow up. 


-- XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX, 2021 On Sat, XX/XX/2021 at XXXX XXXX Cash App Support XXXX wrote XXXX Dear $ XXXX You have anAdditionalPaymentof $ XXXX From $ XXXX We have issue crediting money to your cash app account!!! 
Foryouraccountto be fully credited with the sum of ( XXXX XXXX XXXX you are require to visit any Storeoutlet around XXXX make it easier for you, pick a '' XXXX XXXX gift card or a XXXX  wallet gift card make sure you paywith cash or debit card, Make sure you top it up with {$100.00} Take a pics of it and peel the hidden numbers and send it to us here with the receipt belongs, ( 1 ) We will be adding the XXXX XXXX gift card or the XXXX wallet gift card information to yourcash appaccount. 
( 2 ) Money will be automatically available on the XXXX XXXX  gift card or the XXXX wallet gift card ( 3 ) We will activate your account to a business account on our data base and your money will reflect on your account and youraccountwill be fully credited with the sum of XXXX $ XXXX XXXX instantly. 
We also accept : XXXX GIFT CARD, AND XXXX GIFT CARD Also, congratulations that yourCashAppaccounthas been upgraded to businessaccount. 
We have confirm the fund transferred by the buyer and it as been approved, but we need you to send back theadditionalpaymentthe buyer sent to expand yourlimit, email us the " XXXXXXXX XXXX gift card or the XXXX wallet gift card '' details for verification. Once this is done weCashAppwill credit youraccountwith the total sum of XXXX $ XXXX XXXX ***Waiting for you to complete this transaction so money can go through*** NB : Failure to do this youraccountwill be suspended. 
We are sorry for inconvenience this might have caused you. 
NOTE : Funds deducted from the buyer'saccountis not returnable to the buyer'saccount. So you are in total control of the funds once we credit it. 
YOUR SAFETY IS OUR UTMOST PRIORITY. XXXX XXXXCash App. All rights reserved. Thank you for using CashApp! The CashApp Team. 

-- XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX On Sat, XX/XX/2021 at XXXX XXXX Cash App Support XXXX wrote XXXX Dear customer You have to send the card now so that your account can be credited with the sum of {$550.00} You have nothing to be worried about your account will be fully credited immediately the cards are provided and dont forget all the money you are spending on cards will be credited immediately we confirm the cardsTransactionPending 98 % Done.This is yourmoneypendingalready in 98 % Its safe andsecureAnd alsopendingin your account, Amount of $ XXXXThanks for using cash app.YOUR SAFETY IS OUR OUT MOST PRIORITY -- -- -- -- -- Forwarded message -- -- -- -- - From : Cash App Support XXXX Date : Sat, XX/XX/2021 at XXXX XXXX Subject : ***FBI*** To : XXXX XXXX*PLEASE NOTE** PLEASE, DO NOT DELETE THIS MAIL AND IF THIS EMAIL IS IN YOUR SPAM MAIL FOLDER, MARK IT AS " NOTSPAM '' .Note : Thecertificateformhas been approved by our board of directors and you are to get back to us witha pictures of the XXXX Gift Cards. 
Failure to abide to this means your Name, Picture and Address will be forward totheLaw Enforcement Agency in your county togetyou arrested, because you are practicing Fraud your Bank Account and Credit Card will be BLOCKED and SUSPENDED, In order to free yourself from this, If you have any comment on this issue do not hesitate to contact us. Iftheinformation you wish to provide pertains to an emergency situation, please contact us by replying to this mail.We urge you to get the XXXX XXXX card as soon as possible and get back to us. 

NB : Failure to do this youraccountwill be suspended. 
We are sorry for inconvenience this might have caused you. 
We regret any inconvenience this might have caused you. 

NOTE : Funds deducted from the buyer'saccountis not returnable to the buyer'saccount. So you are in total control of the funds once we credit it. 

Your patience and co-operation will be highly appreciated. 

If you have any questions about youraccount, visit our onlineCustomer Servicesection. If you're having a problem with your service, feel free to send us an email.Thanks for using CashApp

Company response to consumer: Closed with explanation