Consumer complaint received 2018-11-16
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I open an account with Chase Bank on XX/XX/XXXX with a bank draft that was mailed to me from my insurance company with one of the banker inside the branch. Had another deposit in the amount of XXXX from XXXX XXXX ( Unemployment ) and another ACH on XX/XX/XXXX made another deposit in the amount of XXXX form the same insurance company but that check was return for it needed another signature from the bank -- so Chase XXXX XXXX that check back to me for the loan company to endorse. Afterwards I had other check from XXXX XXXX in the amount of XXXX, XXXX, and XXXX which were invalid ( non-sufficient funds ) in which I was charge an enormous fee of XXXX each totaling XXXX so I called that company in which they rectify the issue and sent me another check in the amount of XXXX for that error on their behalf. So on XX/XX/XXXX there was another ACH in the amount of {$310.00} form XXXX XXXX, On XX/XX/XXXX I had an ACH deposit made in the amount of {$1200.00} from the XXXX XXXX XXXX. So there were no more deposits made in XXXX. So beginning XX/XX/XXXX there were some activities in my account in the amount of {$240.00} and a claim filed with the bank for that amount from XXXX XXXX XXXX in which I did not filed any claims of any sort to have any refunded or credited back to my account. I have called the XXXX ( XXXX ) to complain about this and they informed me that someone did it and want me to paid it back, in which I had the same problem with XXXX XXXX XXXX that they were going to charge me XXXX for something that was done fraudulently to my account with XXXX XXXX XXXX . So I have try on numerous occasion to get this resolve and nothing has come from it. Again on the same day there was another transaction in the amount of XXXX, XXXX, XXXX XXXX all in one day. On XX/XX/XXXX there was another transaction in which a check was deposited to my account in the amount of XXXX bogusly in which I will send to show proofs. I made a deposit in the amount of XXXX on XX/XX/XXXX in which I went to the branch to open a new account for the account was compromise on the advisement of an agent from the headquarters for I could not open a new account over the phone. On XX/XX/XXXX there was another ACH that came from the XXXX XXXX in the amount of {$1200.00} in which I had to call in to have that money transfer from the old account to be place in the new account. Also when I called back to headquarters of Chase and was told that I had available funds in the amount of {$450.00} which was done on XX/XX/XXXX by the advisement of the representative from Chase, and now they are demanding that those funds did not belong to me, so I am so confused on this. I have called an pleaded my case and to no avail no one is hearing me, so I need some assistance here in assisting me in straightening this matter out. Now Chase want me to pay back to them {$2000.00} in which I explained that I do not owed them anything and that I will not have any more funds deposited into any accounts that I have with them. 

I will be submitting documents to substantiate the complaints.

Company response to consumer: Closed with explanation