Consumer complaint received 2020-05-25
Company: NATIONS LENDING CORPORATION
State: AZ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I went through your company in XX/XX/2020 for a mortgage Refi. It is the worst experience I've had dealing with a mortgage. Here are the facts : XXXX XXXX XXXX was person I dealt with. I told him exactly what I waslooking for. By phone and by email. the Call was recorded so I was told, and I have all copies of emails. He is a predatory lender he reached out to me. 
I said I was not sure of the timing as I am working on getting my credit score above 680 to 700 for better options. I was completely transparent towhat I was wanting and needing XXXX and XXXX cash out and that I didn't want to get aline of credit, I wanted1 payment. XXXX assured me that if everything was what I said that he could help and get my home refi for me. I am a single XXXX woman taking care of and Adult child with XXXX I told him everything. 
I disclosed everythingsent all documentation that was needed. I didn't hear back from him so I sent a couple emails asking about how it was going. He apologized said he'd been sick and that he would check and make sure all was good. I even sent a offerletter from another company offering me low interest and cash out. He explained that your company would be better cause lower fees etc. So I trusted his word. My first mistake. I didn't hear anything for about a week, so I emailed and XXXX said it was in underwriting. 
I then receive doc 's to sign etc. I am looking at bottom Line XXXX that what we talked about.Title company comes out to have me sign. Its rushed due to To Covid-19 and I see pay off old mortgage the 2 bills XXXX and loan amount XXXX My second mistake is I signed without turning the page over and seeing that the XXXX cash out had been used for all the fee 's. 
Never once did I get an email or call explaining this to me. I would never had agreed. I need the money to replace my flooring. I could have went with other lender and gotten XXXX which is better than XXXX I ended up with. 
I Called XXXX immediately ( twice ) because he didn't answer, so I emailed after receivingthis check XXXX and he finally emailed me back saying he didn'tknow what was happening at that he was in a meeting, I waited and he didn't call or email me back like he said he would, until I kept reaching out. How dare XXXX and the underwriter make the decision to go forward without a call or email. All because I didn'tqualify for more!!! I qualifiedfor what I asked for. But It paid XXXX commission and your companies loan fees. None of this was discussed with me. If it had I would not have done it and went with the other company. and you can see it wasn't discussed cause XXXX admitted hedid n't know what was going on. Please read his attached email. 
This is very bad business! Your company has Financiallycrippled me! I can'tgo refi my house with someone else now it would cost me to much and I have to wait 6 months so they get my money on interest as well. I feel financially violated as a single woman takingcare of a XXXX adult child. Yes i take responsibility for trusting that XXXX and the underwriterwere working with me. 
This is what I want to see happen. I would like my loan for what was originally ask for which is XXXX and my cash out, with out paying the fees thatwere not disclosed to me by XXXXor the underwriter.. Because I feel your company took advantage of a single mom during the covid 19 to make a buck. I am not asking something for nothing, I want what I had ask for in the beginning and was told I could get .This could have all been avoided if XXXX XXXX XXXX had been honest and ethical

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation