Consumer complaint received 2021-07-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I responded to the offer shown below. Instead of getting the absurd hat for free, as advertised, Ive been charged for it. Archived at archive.fo slash XXXX ( archive blocked ) This is a blatant criminal act : bait and switch advertising is illegal. 

SIGNIFICANT CALIFORNIA AND FEDERAL CONSUMER LAWS Bait and Switch - B & P 17500, CC 1770 ( a ) ( 9 ) ( a ) ( 10 ), 16 CFR Part 238 Source, links : XXXX XXXX XXXX When I tried to send a message to my credit card company - Bank of America , the messaging section of their website didnt work. I took a screenshot of that too. Attached. I was attempting to and want to open a dispute. 

Here is the full text of the advertorial+Links within, from XXXX XXXX XXXX, AKA XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX FREE In XXXX  We Trust Hat {$0.00} PRICE {$0.00} Discount Only Available For : XXXX This item sells for {$49.00} on XXXX. 
So you're getting a massive discount taking advantage of this offer. 
YOU'LL LOVE THIS IN XXXX WE TRUST HAT! 
We Are Now Offering FREE In XXXX We Trust Hat For A LIMITED TIME ONLY! Claim it Now! 
Highlights : XXXX 100 % brand new and high quality. 
XXXX XXXX XXXX XXXX ORDER yours TODAY while supplies last. 



XXXX XXXX All orders are fulfilled from our warehouse in Colorado on average within 24 hours. Once shipped we'll send you a tracking link. Your items will be delivered by XXXX, XXXX or XXXX and should arrive in under 7 business days OUR GUARANTEE At XXXX, we truly offer the most stunning, trendy highest-quality products in the world. 
We will do WHATEVER it takes with outstanding customer service support to assist everyone as we highly value our customer satisfaction with absolute ZERO risk. 
We make sure that every customer is 110 % satisfied in every aspect with 24/7/365 FAST SUPPORT!

FOOTER MENU Privacy Policy Refund Policy Terms & Conditions Clickbetter Support CONTACT US XXXX This site and the products and services offered on this site are not associated, affiliated, endorsed, or sponsored by XXXX, XXXX, XXXX, XXXX, XXXX or XXXX nor have they been reviewed tested or certified by XXXX, XXXX, XXXX, XXXX, XXXX, or XXXX. The typical purchaser does not make any money using this system. XXXX does not guarantee income or success, and examples shown in this presentation do not represent an indication of future success or earnings. The company declares the information shared is true and accurate. 
Copyright Disclaimer under Section 107 of the copyright act 1976, allowance is made for fair use for purposes such as criticism, comment, news reporting, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favour of fair use.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation