Consumer complaint received 2019-09-14
Company: TRUSTMARK CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I am a single father who opened my account with Trustmark Bank, located at XXXX XXXX XXXX, XXXX, XXXX  XXXX, on or around XX/XX/XXXX. 

On XX/XX/XXXX, I was checking my account when I noticed an unauthorized charge of {$890.00}. I did not know what this charge was for. The funds in my account were my rent payment and money for gas. 

I contacted the Trustmark Bank at XXXX XXXX and spoke with XXXX XXXX. Ms. XXXX informed me that the XXXX Dept of Revenue had seized my money. I did not know why. She told me to contact the XXXX  Department of Revenue to find out why they took my money. I asked her how did they even know my bank account information. Per Ms. XXXX, the XXXX Dept of Revenue is  allowed to give the bank social security numbers and have the bank run the social security numbers through their system, and all banks, to find out if people have accounts. I had never heard of this practice. It sounds illegal and a complete violation of privacy and the trust that we the customer put in the bank to safeguard our information. Trustmark Bank went behind my bank to run my social and give this information to the XXXX  Dept of Revenue. I was a XXXX  Resident that had lived in the State of XXXX  for almost a decade and my account was opened at a Trustmark location in the State of XXXX. 

My sister contacted an Attorney in the Legal Department for the State of XXXX  who informed her that years ago XXXX  passed a law that requires all banks that operate within the borders of XXXX XXXX secretly run the social security numbers of private citizens to see if they have accounts. The Attorney stated that this did not apply to banks 'outside of XXXX  '. 

When I contacted the XXXX Dept of Revenue I was informed the seizure was related to past due taxes from XX/XX/XXXX and XX/XX/XXXX. The XXXX Dept of Revenue stated they had my old XXXX XXXX address and could not reach me. 

Yet a simple XXXX search pulls up my address. 

I had been a resident of the state of XXXX for almost a decade. My bank account was opened in XXXX. 

The XXXX  law should not have affected me as my branch is in XXXX. 

I was also not given proper notification. 

Trustmark Bank violated my privacy and trust by running search of my social security number through their system for the State without any notification to me. 

This allowed the State of XXXX  to violate my due process by seizing my account without notification to me to allow me to remedy the situation. 

The state of XXXX  had access to my correct address because this was on file with Trustmark Bank. Why did the state not request this information since they have the power over Trustmark to demand they do illegal social security searches without the customers knowledge? 

The funds that Trustmark Bank conspired with the State of XXXX  to have seized were critical funds for me. They are my rent payment and gas costs. Without rent I risk eviction and without gas I risk job loss. This was wrong. 

I seek a remedy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation