Consumer complaint received 2022-03-09
Company: WELLS FARGO & COMPANY
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Wrong amount charged or received

Complaint:
Dear : cfpb departement I want to ask how do I get my tax refund and my fee payment to the bank? if i stagnate not able to continue my payment again requested by them? 

while my bank transfer funds can't be released because I can't forward payments to them anymore? is there a solution to advocate this XXXX? So i need your help to advocate my case with irs departement and wells fargo bank. 

it's too long the process. Because of my payment. because of my inability to continue the payment. this is what they use as an excuse to delay the process. 

in terms of what I could say otherwise, the delay in the process was because they were not committed and consistent with the agreement that we agreed and agreed to, before I made payments to them. and that I made so that they understand about my financial condition, and that's also why they have made a suggestion statement so that I try to find loans to other people such as banks, family and friends. so that after I complete the payment, this payment will be returned in full to me, so that I can return the loan to the bank, friends and family. 

in fact at this time I became a very heavy burden on my debts on their advice they too, because they themselves made the delay. 

This is why I ask for legal assistance to advocate for my problem and hope for a solution to this administration, so that my tax refund can be resolved and my tax refund and my transfer of funds will be sent to my XXXX XXXX account from Wells Fargo Bank. 

it's really hard for me to face this problem alone, at least my complaints can be heard by you and followed up with and learned from the case that I experienced against the irs department and wells fargo bank.

when you respond to this, at least it's really a pleasure for me to be broad in my thoughts and feelings for this TO : CFPB departemen I want to ask from my mind which is still hesitating to send my funds as a beneficiary : 1. the funds sent from my friend were {$3700.00} before, whereas the wells fargo bank said the funds were illegal and invalid from the output or issued from the wrong wells fargo bank department .???

2. and the legal one issued by wells fargo bank which is currently handled by him ( mr XXXX ) who has contacted me, the funds to be sent to my bank account are {$18.00} XXXX USD, so where did the money come from??? I was really afraid and unwilling to accept that it led to an illegal transaction so that I was arrested by the police, the money laundering, which could trap me in illegal money transactions and cause a legal case for myself. I want to confirm the source of funds, legal or illegal?

3. That my fund transfer which is currently handled by Wells Fargo Bank was ordered by President Joe Biden at the Presidential Office, is that true or not?

Do international fund transfers always get permission from the presidential office? I don't think so.

4. I am completely clueless about sending my funds from the US at this time, why is the process so complicated? Previously I had received a transfer from the US transfer to my account about 2 years ago from XXXX XXXXXXXX XXXX not as complicated as it is now. And went straight into my cimb commerce bank account without any problem, and didn't pay even XXXX cent. Why does bank wells fargo now have to pay me as a beneficiary of the funds? 

I don't understand if this is business money or personal money, until now I don't know about that fund.???

5. By sending my funds as a beneficiary, I have made a tax payment to the irs department of XXXX $ and to Wells Fargo bank it is already XXXX XXXX what if I stagnate and go bankrupt and can't afford to pay taxes anymore? Can my tax payment be refunded immediately or not? For me the most important thing is that my tax payments to them can come back again. Because I can get money from loans from several parties at home and abroad to pay it off. 
below are some bitcoin addresses that I have made payments to : 6. I want to end everything for this matter, I feel offended by this sense of injustice, for their treatment. 

So I'm dizzy to deal with it how? Against the laws of the United States federal government. because even my friends in XXXX florida can't get this to the federal government of the united states. How am I? I don't understand more. This is very difficult for me. I have spent a lot of money but I have never seen the results. Which I can accept as a beneficiary.

7. Is all this real or not? I really need assistance in handling my case especially for CFPB management advocate and program analyst.

that the funds will be sent to my bank account in my own name : The attached sending bank documents that are currently being handled by the director of the Wells Fargo Bank international fund transfer center are : Due to the limited funds I have and my inability to send the payment they requested in processing my case, I request the Cfpb department for guidance and direction to facilitate and resolve this matter. And I am willing to provide the requested documents related to my case.

thank you.. and I am ready to provide the necessary data for justice in my case.

Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation