Consumer complaint received 2019-10-10
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/XXXX, I woke came out of a XXXX to discover I have several fraudulent charges on my Chase Bank account. 

I did not give anyone my card or my PIN number and my phone and wallet was also stolen. 

My Pin was the code to my phone so whoever stole my debit card already knew the code to my phone. I never shared my PIN number so they must've been someone I knew personally. 

The person has to be one of my old care-takers, my wife had to fire a few of them because they were caught stealing other things from our room in the past. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XX/XX/XXXX - XXXX XXXX, XXXX Account Number. XXXX XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX # XXXX XXXX FL Card XXXX.. {$1000.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX {$2600.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX. {$1100.00} XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... .. {$4.00} XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... .. {$1.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... {$2100.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX & XXXX IN XXXX TN Card XXXX. {$2900.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX {$2000.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX. {$4.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX " XXXX XXXX XXXX   Card XXXX ... ... {$95.00} XX/XX/XXXX Recurring Card Purchase XX/XX/XXXX XXXX  XXXX CA Card XXXX. {$9.00} XX/XX/XXXX Recurring Card Purchase XX/XX/XXXX XXXX XXXX CA Card XXXX ... {$9.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX FL Card XXXX {$210.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX And XXXX XXXX FL Card XXXX Card Purchase ... . {$84.00} XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX # XXXX XXXX FL Card XXXX.. {$2500.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX CA Card XXXX {$19.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... {$900.00} XX/XX/XXXX XXXX Card XXXX XX/XX/XXXX XXXX XXXX CA Card XXXX.. {$9.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XX/XX/XXXX - XX/XX/XXXX Account Number : XXXX XX/XX/XXXX Insufficient Funds Fee Refund ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... {$34.00} XX/XX/XXXX Insufficient Funds Fee Refund ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... {$34.00} XX/XX/XXXX Insufficient Funds Fee Refund ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... {$34.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX NY Card XXXX ... ... ... ... ... ... ... ... ... ... ... ... {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX NY Card XXXX ... ... ... ... ... ... ... ... ... ... .... {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX   XXXX NY Card XXXX ... ... ... ... ... ... ... ... ... ... ... ... {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX  XXXX NY Card XXXX ... ... ... ... ... ... ... ... ... ... ... ... {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX NY Card XXXX ... ... ... ... ... ... ... ... ... ... ... ... {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX NY Card XXXX ... ... ... ... ... ... ... ... ... ... ... ... {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX # XXXX XXXX XXXX FL Card XXXX ... ... ... .... {$17.00} XX/XX/XXXX Recurring Card Purchase XX/XX/XXXX XXXX XXXX CA Card XXXX ... {$0.00} XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... ... ... {$3.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... ... {$220.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX FL XXXX XXXX FL Card XXXX ... ... .... {$6.00} XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card.. {$2100.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... ... ... .... {$55.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... ... {$190.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... ... {$120.00} XX/XX/XXXX Card Purchase XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... ... ... {$5.00} XX/XX/XXXX Recurring Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX FL Card XXXX .. {$150.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX # XXXX XXXX FL Card XXXX ... ... ... ... ... {$6.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX & XXXX   XXXX FL Card XXXX ... ... ... {$63.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... ... ... {$38.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL Card XXXX ... ... ... {$28.00} -- -- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XX/XX/XXXX - XX/XX/XXXX Account Number XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX 'XXXX XXXX Card XXXX ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX Thu XXXX XXXX CA Card XXXX ... ... ... ... ... ... ... ..XXXX XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XXXX XXXX Card XXXX ... ... ... ... ... ... ... ... XXXX XX/XX/XXXX ATM Cash Deposit XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX Card ... XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX  XXXX XXXX CA Card XXXX ... ... ... ... ... ... ... ... ... .XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX Card XXXX ... ... ... ... ... ... ... ... XXXX XX/XX/XXXX Recurring Card Purchase XX/XX/XXXX XXXX XXXX Card XXXX XXXX XX/XX/XXXXCard Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX 'XXXX XXXX XXXX CA Card XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX Sat XXXX XXXX CA Card XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX   XXXX XXXX CA Card XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... ..XXXX XX/XX/XXXX Card Purchase Online Transfer From XXXX Transaction # : XXXX ... XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX ... ..XXXX XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX FL Car XXXX {$20.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card ... {$2500.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... {$9.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX ... {$1.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX FL Card XXXX {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX.. {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX   XXXX XXXX CA Card XXXX.. {$7.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX ... {$8.00} XX/XX/XXXX ATM Withdrawal XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL Card.. {$980.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX. {$6.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX  XXXX XXXX XXXX FL Card XXXX. {$21.00} XX/XX/XXXX Card Purchase With Pin XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX FL Card.. {$68.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX   XXXX FL Card XXXX {$9.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX {$21.00} XX/XX/XXXX Insufficient Funds Fee For A {$21.00} Card Purchase Details XXXX XXXX XXXX XXXX CA XXXX {$34.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX 's # XXXX Online XXXX FL Card ... ... {$29.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA Card XXXX {$36.00} XX/XX/XXXX Card Purchase XX/XX/XXXX XXXX XXXX XXXX XXXX CA Card XXXX {$5.00} XX/XX/XXXX Insufficient Funds Fee For A {$29.00} Card Purchase Details XXXX XXXX 's # XXXX Online XXXX FL XXXX..XXXX XX/XX/XXXX Insuficient Funds Fee For A {$36.00} Card Purchase - Details : XXXX XXXX  XXXX XXXX CA XXXX ... XXXX

Company response to consumer: Closed with explanation