Consumer complaint received 2023-05-07
Company: WELLS FARGO & COMPANY
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
Hi Wells Fargo Support Team- I noticed several fees on my Wells Fargo account that I would like to ask for a refund on. I have been a loyal customer of Wells Fargo and hope to continue, but these fees are becoming really frustrating .... Especially when there are now so many fee-free banks and its been such a tough year! 

Can I get a refund on the {$470.00} from my transactions below? 


MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$10.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$96.00} RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX - XX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$300.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX - XX/XX/XXXX - XXXX XXXX  MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$300.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WF ATM BALANCE INQUIRY FEE XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX NV ATM ID XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX  MONTHLY SERVICE FEE - XX/XX/XXXX - {$10.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$200.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX Centennial Center Bl - XX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$10.00} AM XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$96.00} RECURRING PAYMENT AUTHORI ZED ON XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$9.00} RECURRING PAYMENT AUTHORI ZED ON XX/XX/XXXXXXXX XXXX XXXXXXXX - XX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$46.00} RECURRING PAYMENT AUTHORI ZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$21.00} RECURRING PAYMENT AUTHORI ZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$200.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXXXXXX XXXX XXXX XXXX  MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$100.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XX/XX/XXXX - {$35.00} Thanks a ton, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation