Consumer complaint received 2021-07-31
Company: CrossCountry Mortgage LLC
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
After receiving Loan Estimates on XXXX, XXXX, and XX/XX/XXXX that were all consistent, we received a Closing Disclosure on XX/XX/XXXX that was higher than the loan estimates. We were assured by our lender that we should just sign this form to ensure we have it signed at least 72 hours before closing on XXXX. Our lawyer told us that the closing disclosure numbers are not final, which is not our understanding of the Consumer Financial Protection Bureau 's direction that we should have an additional 3 business days to review changes that occur in the closing numbers after the closing disclosure. 

On XXXX at XXXX XXXX  CT, we received an XXXX from our lawyer with several changes from the closing disclosure and with closing scheduled on XXXX at XXXX XXXX  CT, so only ~26 hours ahead of closing. I responded on XXXX at XXXX XXXX  CT by email and asked a series of specific questions about the XXXX  and changes I noticed. I then sent several other follow-up emails throughout the day but didn't hear back from my lawyer until XXXX at XXXX XXXX  CT. She responded to a few questions but did not respond to all of them. I responded on XXXX at XXXX XXXX ( nearing a few hours before closing ) and asked for line-item responses and never received them. 

On XXXX at XXXX XXXX  CT, we received an updated XXXX  that was slightly different than the one from XXXX at XXXX XXXX  CT. This was supposed to be our final XXXX and significantly differed from the Closing Disclosure from XX/XX/XXXX. We expressed to our lender, our lawyer, and the escrow agent that we were uncomfortable with the numbers and the pressure to sign the closing documents. We were at closing for over two hours, and the escrow officer indicated to us that if we didn't sign soon that it was unlikely everything would be processed before the holiday weekend. Ultimately, we felt powerless in this process and that we could not negotiate anything or advocate for ourselves but either had to sign or wait until after the holiday weekend and push things back with no indications anything would be different for us. 

We expressed after the fact to the lender ( Cross Country Mortgage ), to our lawyer, and to the escrow agency ( XXXX XXXX ) that we felt we had been mistreated through the process. Everyone pointed the finger elsewhere and told us there was nothing to do. When we brought up the 72 hour CFPB rule for changes to closing costs and requiring an additional 3 business days be supplied, we were told that it didn't apply to our situation. 

Our title fees increased from a total of {$3300.00} on the XX/XX/XXXX closing disclosure to {$3700.00} on the XXXX XXXX, an increase of {$690.00}. 

Our total closing costs paid at closing increased from {$10000.00} on the XX/XX/XXXX closing disclosure to {$15000.00} on the XXXX closing disclosure. 

These last minute increases are exactly what CFPB is supposed to protect consumers from. None of the parties involved had any intention of changing these increases for us or doing anything to protect us from them.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation