Consumer complaint received 2021-09-21
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
As stated in numerous prior CFPB complaints against Wells Fargo, two remediation payments in amounts of {$500.00} and {$3700.00} were not received. Further, the payments do not cover damages sustained due to unauthorized accounts opened by Wells Fargo reps which I did not need or want.. Wells Fargo phone reps opened these accounts in my name under the premise to be used for bill pay when in fact only one account is needed for bill pay... The payment amount of {$3700.00} was offered via telephone by XXXX XXXX with Wells Fargo remediation in XXXX of XXXX, payment was intercepted by another party, my signature forged and cashed. An affidavit was signed in re, investigated, payment reissued after I moved from address at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX. It appears person ( s ) now living at address received check, forged signature, cashed it. I moved to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX in XXXX of XXXX. The payment amount of {$500.00} was offered via phone mediation in XXXX of XXXX, sent to XXXX XXXX address as well, letter agreeing to payment amount was also intercepted, signed by party living at address. Please note, this letter was referred to in prior CFPB replies by Wells Fargo reps, which was not signed by myself. Needless to say, it can not be referred back to. Reps also refer to prior CFPB replies which state either checks cashed and or verify address sent to ... As stated above, checks appear intercepted by person ( s ) living at prior address which was not verified and no proof shown thereof. Needless to say, this does not address non-receipt of payments which are inadequate, do not cover damages sustained to this day.. Wells Fargo reps continually refer back to prior CFPB replies or attempt to claim payments cashed which was not by myself or attempt to claim address sent to as verified when it was not. As stated in prior CFPB complaint, Wells Fargo remediation program should be investigated by CFPB, it appears they low-ball offers and do not investigate missing payments such as the case here. I've been calling Wells Fargo executive phone bank, given various different numbers to remediation dept, all of which are bogus/incorrect, do not lead to correct dept. In order to reach correct dept, I had to call the company whom issues checks on behalf of Wells Fargo, XXXX, was given correct number which I've also been calling off and on, spoken with numerous supervisors including a XXXX and a XXXX, requested a different claim rep as well as investigation into two missing payments detailed above. To date, nothing done in re, no new claim rep and nothing done in regard to missing payments. Most recently, I received a call from someone with Wells Fargo remediation, a missed call from a XXXX area code... I called back, got a voicemail for a XXXX with Wells Fargo Remediation, left a voice message, no returned call.. I've made additional calls, keep getting voicemail, another rep/s name was left to reach out to in her absence which I also reached out to, that rep did not return my call either.. It appears the missed call was made merely to claim reached out, nothing more... Neither rep has returned my call to date. I request CFPB investigate Wells Fargo remediation program and handling of this matter which includes giving out various bogus numbers, low-ball offers, failure to investigate missing payments, referring to prior CFPB replies which do not address issues.. On a side note, the payment amount of {$3700.00} was reported to IRS for tXXXX XXXX XXXX, which was not received and should be corrected with IRS, since it appears Wells Fargo will not investigate or reissue payment..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation