Consumer complaint received 2019-02-26
Company: First Data Corporation
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On Friday, XX/XX/2018 I went online an ordered a XXXX XXXX XXXX  priced at {$240.00} from the company XXXX XXXX XXXX. After placing the order online I received an email from the company that stated the following : Hey XXXX, Thank you for your interest! One of our team will be calling you shortly to ensure your equipment is setup properly when it arrives. 

Your card has been pre-authorized for the amont below. We will not ship the equipment OR capture the payment UNTIL you have spoken with our setup specialist! 

To speak immediately to our team, please call XXXX Many thanks, XXXX XXXX XXXX XXXX team I contacted the company and was connected with a XXXX XXXX. Whom sent me a contract that was supposed to be for " maintenance '' of the XXXX XXXX I ordered. XXXX explained to me over the phone that we owned the system and only was paying for maintenance fees ( copy of contract that was sent to me and signed is attached ). He also explained that they couldn't send me the device until they input my companies information on it ... .when I received the contract it was instead for a XXXX XXXX ... .I immediately emailed XXXX and asked why was it stating XXXX  when I paid for XXXX  ... this was his response : XXXX? 
4 messages XXXX XXXX <XXXX> Wed, XX/XX/2018 at XXXX XXXX  To : XXXX XXXX   <XXXX> I ordered a XXXX XXXX XXXX   WHY am I receiving XXXX???? And NOBODY CALLS TO STATE OR ASK IF ITS OK TO RECEIVE ... .I would like a call TODAY THANKS XXXX XXXX <XXXX> Wed, XX/XX/2018 at XXXX XXXX  To : XXXX XXXX <XXXX> Hi XXXX, I will check with the hardware department as to why they sent you, or are sending you an {$890.00} XXXX XXXX XXXX XXXX XXXX XXXX  instead of the {$290.00} XXXX XXXX XXXX. 



Thanks, XXXX XXXX XXXX | Sr. Account Manager XXXX Direct Number : ( XXXX ) XXXX | Mobile : ( XXXX ) XXXX | Fax Number : ( XXXX ) XXXX XXXX XXXX, XXXX  / XXXX XXXX XXXX / XXXX XXXX XXXX The information contained herein, including any attachments, is proprietary and confidential and is intended for the exclusive use of the addressee. The information is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, private, confidential or exempt from disclosure under law. If the reader of this email is not the intended recipient ( or the employee or agent responsible for delivering the email to the intended recipient ) please be warned that any publication, distribution or copying of this email is prohibited. If you have received this email in error, please notify us immediately by reply e-mail and destroy all copies. 

Hi XXXX, I will check with the hardware department as to why they sent you, or are sending you an {$890.00} XXXX XXXX XXXX XXXX XXXX XXXX   instead of the {$290.00} XXXX XXXX XXXX. 



Thanks, XXXX I received the XXXX XXXX sometime in XX/XX/XXXX and the company immediately started drafting my account. I contacted FIRST DATA the company whom was drafting my account and they explained to me that I was leasing the XXXX XXXX and that was what the payment was for. I placed the rep on hold informed them my call was recorded and called XXXX on three-way to gain clarity, and XXXX confirmed over the call that I OWNED THE MACHINE ... .so my  question was WHY WAS I PAYING FOR A LEASED MACHINE THAT I DIDNT PAY FOR OR AUTHORIZE. I changed my banking info to prevent further collections, and First Data is NOW trying to collect a debt for the XXXX machine in an amount of over {$2000.00}. They have forwarded my file to a collections agency whom is threatening further proceedings. I am attaching ALL information between myself and the company as well as any voice recordings. I feel as if I was bamboozled. The representative for XXXX XXXX  obviously stated WHATEVER to gain a sale and commission from me. I am not HAPPY at all the way this transaction went and I simply want to return the machine, be relinquished from the contract and collections.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation