Consumer complaint received 2021-12-30
Company: STERLING JEWELERS, INC.
State: IL
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I received a voicemail message on XX/XX/21, from an individual named XXXX she stated that she was with the XXXX division, she had my home address, my work address, and the make/model and vin number of my vehicle, she stated that they were attempting to deliver paperwork to me that required my signature. She stated it was very important that they speak to me. They needed me to call them back by end of business that day otherwise they would deem the addresses along with employment information and vehicle information, verified and would issue documentation without my consent. The contact number they left for me to call was XXXX and to reference document XXXX. I did not return the call, as I felt it was a scam. 

Also on XX/XX/21 my wife also received a call from the same individual stating they were were trying to get in contact with me, that they needed to deliver paperwork that required a signature. 

On XX/XX/21 the same phone number, called my mom, my in-laws, my sister in-law, and my wife 's ex-wife. Telling them to have me call them, they gave them XXXX and reference number XXXX. 

After I had received numerous phone calls about this, I called them back. I spoke with XXXX, I asked her the name of the company. She stated that it was XXXX XXXX XXXX XXXX. I asked her why them were calling, she had me verify the last 4 of my SSN, she stated that it was due to a high debt to Kay Jewelers. I explained to her that I had already paid that debt off and I had the documentation to prove it was paid off. At that time I told her to stop calling my family members, friends, and individuals I don't have relationships with. She stated that the documents were delivered to my work address, I asked what date they were delivered, she stated that she didn't know. She put me on hold, then came back and said that it was delivered to the security dept. I explained to her that we did not have a security office in the suite I worked in. She then stated that the system now is showing that the attempt to deliver to my work address status was pending. She could state why it was pending. At that point and time I told her it was a scam, that I had already paid the debt and have documentation to approve so. She stated if this was a scam how would I know your SSN, to which she read off, my work and home address, even my vehicle information. She then stated for me to fax the document over to them, she put me on hold to get the number. When she came back to the phone she stated that she was informed it needed to be mailed in, I asked for an email address to which she responded again that it had to be mailed. I asked for the address, to which she stated, " XXXX XXXX XXXX XXXX. XXXX XXXX CA XXXX. I asked who am I making the letter attention to. She stated to the Compliance Dept. I told her again to stop contacting me, my family, and friends. Then I hung up the phone.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation