Consumer complaint received 2022-09-17
Company: BARCLAYS BANK DELAWARE
State: OR
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Barclays Credit Card Fax : XXXX RE : XX/XX/2022 XXXX. XXXX Dispute charge on XX/XX/2022 for XXXX XXXX Let me start this conversation by letting you know that this is the worst credit card I have ever owned ; your customer service is terrible, and your dispute department is no better. Once my attorney fixes this mess up with this timeshare, I will close my account and let Wyndham know how I am treated by a credit card they endorse. 
This charge was not an authorized charge. This card was only supposed to be used if we defaulted on a payment. 
So, I am saying this was a fraud charge since we signed up on XX/XX/XXXX, and they charged my card as if I defaulted on the loan. 
XXXX XXXX did not notify me that this charge would be billed. We are in the process of sewing this company for fraudulent statements and misleading statements. 
So, as you can see, if we purchased a timeshare, even if it is fraudulent, on XX/XX/2022, this card should have only been billed if there was a default on loan, and we didnt even get home on XX/XX/2022. So, to refinance with a local bank, how can we be in default? 
These are not the only thing they have lied about and done that was unethical ; therefore, we got an attorney in XXXX to fight this company. 
I am not sure how clearly ; I can be with you when they do not give you copies of what you signed at the time of purchase until you get back to the states ; we ask for a copy of what we signed at the time we were in XXXX. 
As you can see, this is a hot mess being taken advantage of when you are out of the country, and now, we must fight them from the United States. 
I am unsure how to say it to make you understand that this card was not authorized. XXXX XXXX fraudulently did it. 
Therefore, we have an attorney fighting this company. I have already reported this company to several different international companies. 
Plus, I have warned everyone on XXXX, I will not stop until I get them for everything ; they have put my husband and me through. My stress level is very high, so I would appreciate it if you would work for your customers, not the merchants isnt the first problem I had with your credit card when it comes to disputes. There is a big difference between XXXX and XXXX I have asked to speak to a manager and havent talked to one yet. 
Let me know if you have any questions. 
In this case, it needs to reopen. I will not play with your credit card much longer ; you are a big part of the stress. 
Thank you XXXX We have hired two attorneys, one in the U.S.A. and one in XXXX, to fight this fraudulent purchase court case is scheduled for XXXX in XXXX, Case Number XXXX They will not dispute my account since they do the billing for XXXX XXXX XXXX which it s unethical.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation