Consumer complaint received 2021-05-20
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
On XXXX XXXX I went to see about a car loan out of curiosity in XXXX Texas XXXX which I had already applied online.So I went to my online to unlock my reports from all 3 credit bureaus.The only one 's I could do is XXXX and XXXX to unlock those reports, I could not do Transunion at all because it has a freeze on it, which I called the number to unfreeze it it would not allow me to unfreeze it at all onXX/XX/2021I specifically told the dealership if you decide to do it just let it be XXXX XXXX or my Bank, so after they realize they could not get the deal done they told me to go to my source of financing.So I left the dealership with the deal undone, with no inquires on my credit report from Transunion because my report had a freeze on it which I could not get into after calling the number XXXX and a second number XXXX which I could not get my report unlock from XXXX XXXXAfter leaving the Dealership with the deal undone.I expected no surprise inquires on my credit report at all from Transunion.On XXXX XXXX I was awaken by my phone at XXXX in the morning that alerted me that someone had taken the freeze off my credit report from Transunion and put a lock status on it XXXX which it is still unlock until this day, this should have never occurred, because I did not change the status to unfrozen to a lock status whoever went off into my report at XXXX in the morning made that change and sent my report to five different inquiries with some non working numbers, which I have Transunion to dispute them all.There were only two attempts to get into my credit report from Transunion, which that let me know there was a freeze on my credit report from Transunion, so how did they get off into my report on Sunday morning at XXXX Sunday morning is a question I would like to know? I believe someone changed the file numbers on my report from Transunion the alerts came from XXXX XXXX which I am a member of that particular group.On this day ofXX/XX/2021.I call the emergency number XXXX, but I was not for sure where their police station was in XXXX Texas, which I called back the number XXXX XXXX XXXX XXXXXX/XX/XXXX and did not leave a voicemail.The dispatcher left a voicemail though, so I figure I would try to resolve it when I get back home a file a consumer protection bureau report after gathering some information.The inquiries were XX/XX/XXXX XXXXXX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXXl XXXX XXXX XXXX and XXXX XXXXThese inquiries should have never occurred because there was a freeze on my credit report and the status change from frozen to a lock status on my account.Look at the papers that are scan to you all XXXX in the morning the file was frozen at the time there was not lock on it my credit report was frozen, but the file was delivered to those 5 inquires on XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation