Consumer complaint received 2023-11-22
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Dear Sir/Madam, I, the undersigned consumer, formally instigate a dispute challenging the veracity of information disseminated by XXXX XXXX XXXXXXXX regarding my closed credit card account. Pursuant to my statutory entitlements under federal law, specifically codified in 15 U.S. Code 1666b, I contest the accuracy of the reported 30-day late payment and assert that it contravenes the mandates enshrined in the Fair Credit Billing Act ( FCBA ). 

Account Information : Account Holder : XXXX XXXX Account Number : XXXX  Account Status : Closed Account Balance : {$0.00} Credit Limit : {$6500.00} Payment History : 30-Day Late Payment reported in XX/XX/XXXX  Provisions of the Fair Credit Billing Act invoked in this dispute : Time to Make Payments ( 15 U.S. Code 1666b ( a ) ) : Pursuant to this stipulation, a creditor, such as XXXX XXXX XXXX , is proscribed from designating a payment on a credit card account as tardy for any purpose unless the creditor has diligently adopted and executed reasonable procedures devised to ensure that each periodic statement, inclusive of the information mandated by section 1637 ( b ) of the Consumer Credit Protection Act, is dispatched or delivered to the consumer not later than 21 days preceding the payment due date. 
Grace Period ( 15 U.S. Code 1666b ( b ) ) : In conformity with this section, if an open-end consumer credit plan extends a temporal window within which an obligor may liquidate any portion of the extended credit without incurring an additional finance charge, any supplementary finance charge may not be imposed on the relevant portion of the extended credit for the billing cycle within which said period is encompassed unless a statement encompassing the amount forming the basis for the finance charge was transmitted or delivered to the consumer not later than 21 days preceding the date stipulated in the statement, by which payment must be made to preclude imposition of said finance charge. 
Additionally, I assert that XXXX XXXX  XXXX has violated both the aforementioned provisions ( 1 and 2 ) through their willful and negligent actions, thereby causing substantial harm to my credit profile. 

Specifics of Violations : Breach of Provision 1 : XXXX  XXXX XXXX failed to adopt reasonable procedures, leading to the reporting of a 30-day late payment on the closed account, violating the FCBA 's stipulation on timely communication of statements. 
Breach of Provision 2 : XXXX  XXXX XXXX imposed a finance charge for the billing cycle without adhering to the requisite statement delivery timeline, constituting a violation of the FCBA 's grace period provision. 
In light of the aforementioned statutory violations, I hereby request that XXXX XXXX XXXX promptly engage in a comprehensive investigation and rectification of this erroneous reporting in strict compliance with the FCBA. The reported late payment must be expeditiously updated to denote 100 percent payment made in full, as the subject account has been duly satisfied and officially closed. 
I anticipate XXXX  XXXX XXXX 's unwavering commitment to adherence to the regulatory strictures governing credit reporting and prompt remedial actions in conformance with statutory timelines. Noncompliance may necessitate further legal recourse to safeguard my rights as per federal law. 

Kindly furnish written confirmation of the resolution and the updated reporting to the pertinent credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation