Consumer complaint received 2022-02-24
Company: JPMORGAN CHASE & CO.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I have had a lot of fraud hits on a couple of my credit cards, and I believe on one of my debit cards within the last XXXX to XXXX months. 

So, I have had to replace cards, etc. from these issues. These has happened frequently enough, that it has become a little to routine, I received a call from. what I thought was the Chase Fraud Division by a guy named XXXX on XX/XX/XXXX, it was even Chases ' phone number showing on my phone that is on the back of my debit card. They were informing me that there was suspicious activity on my business account in the amount of {$4900.00} from somewhere in New York, I informed them that I have not been in that state, nor did I do a transaction of that amount, so we proceeded to cure the situation. He asked me basic questions that Chase would have asked, I was told that we needed to remedy the fraud by reversing the procedure they initiated. 

So, he led me through to XXXX to set myself up as the recipient for the reverse to work and be applied back. So, I did, thought I was safe, and we proactively caught the fraud. He said he would call me on Friday XX/XX/XXXX at XXXX am to confirm everything, He called at XXXX or a little before and said that they had the amount wrong, but it would only take a second to correct and the funds would be fully replenished. 

He said we needed to redo the same procedure in the correct amount of {$500000.00} and that was the only hold-up. Of course, it seemed odd, but I was extremely concerned because it was my business account and the level of money that was at stake. So, we did the same procedure again, after it was done, I felt sick in my stomach as I hung-up and I immediately called Chase back XXXX verify it was indeed them, that was a call I will not soon forget. It was fraud. I called Chase Fraud Dept. several times and then went to my Chase bank branch for help as well. I gave them all the information and contacted XXXX XXXX where the money went and opened a case. Also contacted XXXX for help on their end, and a police report filed. This has turned out to be a very elaborate fraud. 

They had the Chase bank number ghosted on my phone showing the back of my cards Chase number. Even when I called them back, they had an elaborate Chase Fraud Department of their own. I got fraud cases set up with each entity. 

They are all just passing the ball around and even blocking the Fraud Detective for the XXXX XXXX Police Department and the other banks are dealing with this same fraud and I am amazed at the apathy I have encountered. I am just going through the pushing and pressing process to find the underlying cause of this fraud and how to retrieve my funds, and depending on my bank of 13 or more years. 

Again, this has mirrored a well-run and highly organized scamming machine. My bank has completely dropped the ball in any real pursuit to solve the fraud and cooperate in some true investigation to help. I am convinced they have spent more time with their legal team to work against me than anything else. Please Help! 

Thank you!

Company response to consumer: Closed with explanation