Consumer complaint received 2016-12-28
Company: ROC Asset Solutions, LLC
State: WI
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
API Recovery Solutions is trying to collect a debt that may or may not be valid I was on the call with them XXXX times on XX/XX/2016 " that they are debt collector and are attempting to collect a debt and that any information obtained will be used for that purpose '' I received a message from XXXX ext XXXX. On XX/XX/2016 and she called me from XXXX. Indicating I needed to call her immediately before she proceeds with legal action she left no phone number or the name of her company. My brother, who lives in XXXX chatted me, via XXXX on the same day indicating she called him and called from a XXXX number trying to reach me as I left him as an emergency contact. XXXX provided a call back number XXXX ext. XXXX along with case number XXXX. XX/XX/2016, I called the number it does not identify a company and the ext XXXX goes nowhere. I XXXX the phone number and found a floral shop in XXXX XXXX called XXXX My brother chatted me again XX/XX/2016 indicating that XXXX called his mother in law, again calling from a local XXXX number, inquiring if we were related and wanted to confirm who our parents were. My daughter, who resides in XXXX, told me she received a call from XXXX whom called from an XXXX number with a similar message on the importance of return call. XX/XX/2016, XXXX called my father and she refused to inform my father where she was calling from and what the call was regarding. She provided him XXXX, XXXX XXXX NY XXXX, XXXX ext XXXX. XXXX could not advise what XXXX stood for or what the nature of their business was, other than it stands for nothing. She called my job from local number XXXX and indicated she was XXXX calling to verify my income and to call XXXX ext. XXXX I did return her call to see what this is regarding and she would not provide me anything until I verified my social security number, I said I would not verify anything until she identifies who she is, where she is calling from and what the nature of the call was. She told me that she was with API recovery solutions and my file was referred to her for legal action and that is all the information she would give me until I verify my birthdate and social security number. I stated this sounds like a scam I refused and she said I am trying to help you do the right thing. I refused and she hung up. A supervisor, XXXX called me and was concerned about the call and wanted to assist. He stated it is customary to verify the birthdate so that they are sure they are speaking to the correct person. I advised him that she also asked me to verify my social security number, and I am not required to verify anything when you call me. In addition I asked what was the rational for calling all of my friends and family and he stated this is standard debt collection practice. I stated that if this is valid debt he needs to send me a debt verification letter. He asked me to confirm my address, I told him that if this is a valid debt, you have the information you need already to contact me via us mail. I did call my local police on XX/XX/2016 and they stated there is nothing they can do as I did not pay them any money. Today I received a demand letter that indicates a different phone number to call and make payment arrangements.

Company response to consumer: Untimely response