Consumer complaint received 2021-03-01
Company: MUFG AMERICAS HOLDINGS CORPORATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XXXX XXXX, XXXX, I noticed an unauthorized debit to my account of {$250.00}. I notified the bank that this was an unauthorized charge and to return the money to me. They also confirmed to me verbally that they immediately had flagged the account to not allow any further debits to this bank account. In that I knew my monthly health insurance charge would probably debit from the account, I notified the bank about this in writing to allow that charge particular charge to go through. At that time I had enough money in the account to cover this charge. I also filed a claim, per the bank 's instruction to get the {$250.00} back. 

Then on XX/XX/XXXX through the XXXX I noticed that additional debits to this same account had been allowed by XXXX Bank. Other than the health insurance charge that I had expected and allowed, the other charges were still in question. I called them repeatedly asking why they allowed further charges to go through since the account had been flagged a week before. No one at the bank has been able to identify who they paid these XXXX charges to totaling an amount of {$1000.00}. The only comment on my statement against each of these XXXX charges is notated as " Check or XXXX XXXX ''. I have called XXXX Bank in XXXX, CA. several times since then, as well as the XXXX Bank Customer Service, and no one can tell me who this money was paid to. As of today, XX/XX/XXXX, XXXX Bank XXXX Customer Service told me on the phone at XXXX, that they could see that the account had been flagged at the end of XX/XX/XXXX to not allow any further charges to go through, however, since XXXX Bank has closed the account effective XXXX XXXX, XXXX, they can not explain who the money was paid to. 

To make matters worse, because this is a sole proprieter business account, the bank told me that they can not do anything about the original claimed debit of {$250.00}, AND that even though I have spent an average of XXXX hours/week for the past XXXX weeks following up on the XX/XX/XXXX unauthorized debit, and questioning these XXXX unknown additional charges in XX/XX/XXXX, no one at the bank has escalated the problem to determine why they allowed further debits to go through on my account after XX/XX/XXXX, even though the account was to have supposed to have not allowed further charges to go through. 

On top of these issues, they actually closed my account and charged off an amount of {$430.00} against me, which will wind up going to collections and negatively affecting my XXXX XXXX. This entire situation is Outrageous! I really don't know what to do to get my money bank that the bank took out of my account. I guess I will go ahead and make a XXXX XXXXeport about this, but I need the CFPB 's help to get me answers and my money back. Please XXXX XXXX Copy of XXXX Bank XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation