Consumer complaint received 2023-02-17
Company: M&T BANK CORPORATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XX/XX/2023 I went into M & T Bank at XXXX XXXX Md location to take care of XXXX TRANSACTIONS, which turned into a XXXX MINUTE NIGHTMARE caused my the staff at M & T bank 1,000 %. I wanted a XXXX XXXX check switched over to a cashiers check & to deposit a check into my savings. Teller had XXXX days in bank so I asked him to give to another male teller who ignored my request and walked away from me, to help another customer.. After XXXX minutes of watching this novice teller typing stuff in his computer I asked several times XXXX XXXX XXXX XXXX XXXX XXXX, and was loudly asking another staff member to " XXXX XXXX XXXX XXXX XXXX XXXX, help this man '', NOBODY would help him nor help me with me losing my temper by the second. At XXXX XXXX did branch XXXX XXXX XXXX  XXXX get up off her chair ( XXXX XXXX XXXX XXXX XXXX XXXX ) to come over to see if she could help, BUT WAITED for the XXXX male teller ( who refused to take over for XXXX XXXX XXXX  ) goes to her office and she FINALLY comes over AFTER XXXX MINUTES LATER, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and having me repeat EVERYTHING over with what this male teller ALREADY knew- but XXXX COULD NOT explain WHY I couldn't just switch XXXX check into a cashiers check BUT had to take from my checking account and then into a cashiers check of {$6700.00}. After XXXX REFUSED to finish my transactions AFTER XXXX MINUTES I then lXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. She blocked the door, BUT went outside instead to finish my business via the ATM machine, XXXX came out videotaping me ( without my permission ), whereby she backed up in between the glass front doors. XXXX XXXX Police responded XXXX of them trying to calm me down and other ( female ) went into the branch to speak to XXXX whereby she came out & told me not to return to this branch, which I told her XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, then left. 

I then called M & T to file several complaints against the branch and their staff as well as XXXX XXXX ( regional XXXX ), after I sent her an email shortly thereafter this NIGHTMARE took place, calls me the next day XXXX XX/XX/XXXX and ONLY wants to chastize me for throwing a pen, I asked her XXXX TIMES to stop talking about me throwing a pen AFTER her staff inconvenienced me for OVER an HOUR & XXXX MINUTES ( with cop interaction ), BUT would not let up making me XXXX  again! Then she hangs up on me, that's when I filed an official complaint against her. 

I XXXX XXXX  go into the branch anymore ESPECIALLY XXXX XXXX 's branches that she manages because this was XXXX times I've had issues just with her staff alone. 
First time was with an extremely rude & unprofessional man who I called out about XXXX rudeness & again staff there went to his defense when he was the instigator and second time was with a teller taking WAY TOO LONG - XXXX MINUTES PLUS to cut XXXX money orders. 

I have been a M & T customer for WAY OVER 15 YEARS & have ONLY had issues with XXXX XXXX XXXX, XXXX XXXX staff BUT I am being penalized because of M & T staff causing ALL OF THIS!? 

I have ALWAYS maintained THOUSANDS of dollars in my account and have NEVER been overdrawn EVER, and to be treated in such a XXXX manner and the staff NOT being terminated for these occurrences is just plan digesting and not fair. 

I just returned home last night after being in Florida for almost a week and am leaving for New York and then to XXXX XXXX and will NOT return until XX/XX/XXXX, I do not need this at this time nor do I have time to go into an M & T bank today

Company response to consumer: Closed with explanation