Consumer complaint received 2016-08-11
Company: NAM National Arbitration and Mediation
State: AZ
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Taking/threatening an illegal action
Sub-issue: Threatened to sue on too old debt

Complaint:
ADR Group has been contacting me about an alleged debt that they are attempting to file a civil suit for, stemming from 2007. They contacted someone other than me about the debt, and provided that person with confidential information ( such as part of my social security number ), and did not verify whom they were speaking to. They did not verify my identity and therefore provided this info to an unknown caller. They provided the phone number XXXX to the person they assumed was me. 
On XX/XX/XXXX at XXXX, I then attempted to contact them myself. They refused to answer my questions about sending me documentation proving that I have a debt of {$730.00}. I attempted to advise that if this debt was legitimate, that it had far surpassed Arizona States Statute of Limitations ( 6 years ). He told me that they had 10 years. I requested documentation of the original alleged debt, and they hung up on me. 
On XX/XX/XXXX at XXXX I attempted to call again. They did not answer. 
On XX/XX/XXXX at XXXX I called again. The representative ( male ) did not verify my identity, and began providing account numbers for the alleged debt. I asked when my court date was so that I could appear. He told me the court date was XXXX XXXX at XXXX XXXX County Court. He refused to provide a time. I attempted to ask about the time, he interrupted me by saying that he would send the documentation. I told him to not interrupt me, and he told me " No, I am in control and I will tell you what 's up. '' I attempted to ask where they were sending the documentation ( as they did not verify me, I have no idea what address they are sending this to. I 've moved several times in the last decade ). He hung up on me. 
On XX/XX/XXXX at XXXX I called again. The representative ( female ) did not verify my identity, nor did she request my case number. I asked her about the court time. She stated that a motion had not yet been filed. I advised her that the previous representative had advised me of the date and location of the court summons, but not the time. She stated " I do n't know why he would have told you that. '' She told me she would have the court summons sent. I asked about where she was sending it and she provided XXXX addresses ( still not knowing if I was actually the defendant. No one has yet even confirmed my name ). I advised her to send it to the second address provided. She stated I would receive it within two weeks. She then proceeded to tell me that " if you were a paralegal, you would know that. '' I advised her that I am not a paralegal, and never said I was. She then said " well he told me you told him that. '' then hung up. 
On XX/XX/XXXX I went to the case lookup function on XXXX County Superior Courts website. There were no court cases under my current or maiden name from this group. I attempted to look them up on the internet. They do not appear to have a website, which seems fraudulent. I then proceeded to file a complaint with the Federal Trade Commission for what appears to be a possible Identity Theft scam or phishing. 
FTC Compliant XXXX

Company response to consumer: Untimely response