Consumer complaint received 2021-05-13
Company: Concord Servicing Corporation
State: CA
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
We attended a timeshare presentation with XXXX. We were picked up from our hotel, driven to XXXX, and in the midst of everything, we were being promised vouchers for food, massages, etc. This was all to entice us. They forced us to stay at the presentation due to them providing us our ride back to our hotel. We were given mimosas before and during the breakfast, margaritas during the presentation and viewing the property, and then more alcohol while the salesperson was discussing the timeshare. It seems to us that they were doing so on purpose to make a sale. Our sales representative told us that he even had purchased a timeshare. He used stories of how him and his family would fly all over the world for very minimal costs, if any. He said that he was able to reserve at anytime, anywhere and it would be available. He even went as far as saying that he could keep in touch with us and assist us in any way possible. This was his tactic to get us to feel comfortable with him, because he never once contacted us nor could we ever reach him. He truly made us feel as though this was an investment for our families, however, its been far from that. Ultimately, he continued pushing us to purchase. We felt as though we would not be able to leave without signing. They continued bringing us cocktails, feeding us promises, and made us restless until the breaking point of signing just so we could leave. After signing, we have found out that we are not able to rent it or sell it, especially not for profit as he told us. They never told us what the interest rate was, even after the multiple times of me asking. The maintenance fees have since gone up and continue to do so each year. Again, something not explained to us. There are so many more fees that are involved with this that was never expressed. For months now we have been reaching out to XXXX regarding our complaints, our concerns, our hardships that we have endured since purchasing this. They have blatantly ignored our correspondences and our communications, solely contacting us for payment. Unfortunately, as expressed, the only solution there is at this point is complete cancellation of this account in its entirety. We look forward to hearing back from XXXX with an amicable resolution of We have explained our situation directly to the resort and instead of assisting us they have decided to use Concord to berate us. It is ruining our credit at a time we can not afford for that to occur. We never agreed to work with Concord and demand they return any debt to the resort so we can finally resolve this matter with XXXX  directly. We have sent cease and desist letters to Concord as well and they have blatantly ignored our requests to return the debt to XXXX and to stop contacting us, which is a violation of our rights. We dont even consider this debt to be legitimate due to the false pretenses XXXX was sold to us under and Concord pursuing this balance confirms they believe in deceiving and mistreating people.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation