Consumer complaint received 2019-01-03
Company: Lending Club Corp
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
I entered into a contract with XXXX XXXX on XX/XX/2018, for the sale of the following items : XXXX+ XXXX  XXXX Services agreement - Men, for myself, at the XXXX  XXXX XXXX XXXX , in XXXX XXXX , Texas . The amount of the services total {$6400.00}. I was given the contract on this date to sign and was not given enough time to review it in detail and the manager didn't explain to me about the information detailed within the contract. He requested I sign it and not to worry if I decide to not use the services the contract can be cancelled within a few days by calling them back at their offices over the telephone to cancel the services and contract. I was offered financing through the Lending Club on XX/XX/2018, for the full amount of {$6400.00}, for the XXXX XXXX XXXX. 

The next day on XX/XX/2018, I went into the XXXX XXXX XXXX, to request to cancel the services and contract with the manager XXXX XXXX, he reported to me to take more time to think about it and I reported to him I wanted it cancelled the contract but was not give any documentation to sign as I requested for. The manager XXXX XXXX reported to me in person on this date to give it more time before I decide on making a final decision. I reported to him I wanted to cancel the services and contract. This was not the services I had wanted to obtain I was under the impression it was another type of service. 

I then made contact by email on XX/XX/2018, to XXXX XXXX with XXXX XXXX, and his Assistant XXXX XXXX, since I continued not to get any information from the XXXX XXXX about my request to cancel my contract. I then sent the email to both of them with XXXX XXXX and to Lending Club to inform them that I want to cancel the membership with XXXX XXXX and all services with them. I would not need to obtain this loan from Lending Club. 

I then made contact with Lending Club on XX/XX/2018, to inform them that I didn't need the loan due to requesting to cancel my contract with the XXXX XXXX and requested that they cancel my loan to XXXX out my balance with them since I will not be using the XXXX XXXX 's services. I was informed by the representative with Lending Club that I would need to contact the XXXX XXXX to request them to send to Lending Club a cancellation of the services with a credit informing them that I will not be using there services and a credit would need to be sent back to them to credit the account back to them in the amount of {$6400.00} on the account, before they can remove it off the account. This account with Lending Club has already be sent to my credit report reflecting the amount owed. 

On XX/XX/2018, I was in the office with a financial counselor when I made the call to XXXX XXXX to request a cancellation of this contract as Lending Club requested in order for me to get them to send Lending Club a cancellation of this contract with a credit back to them in the full amount owed {$6400.00}. The XXXX XXXX Manager XXXX XXXX, then scheduled to meet with me on XX/XX/2018, to provide me with a XXXX XXXX XXXX and Release Agreement form to sign he reported to me it would release me from this contract and services with XXXX XXXX I went in and signed the XXXX XXXX XXXX and Release Agreement form in person with XXXX XXXX XXXX he reported it would be sent to Lending Club the cancellation of the services with a credit back to them. 

On the next day on XX/XX/2018, I letter was sent to XXXX XXXX main offices to update them on this contract matter requesting the cancellation of these services with XXXX XXXX, in XXXX XXXX, Texas. I will be attaching all documentation for the CFPB 's review of my request to investigate this matter.

Company response to consumer: Closed with monetary relief