Consumer complaint received 2020-10-28
Company: CITIBANK, N.A.
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
my city card ( SEARS ) XXXX ... ... XXXX ( master card ) exp XX/XX/XXXX was used to pay {$15.00} for ONE TIME to XXXX political contribution Shortly I received note from XXXX XXXX stating I paid them {$15.00} plus another {$15.00} Which was also attached with an on going monthly payment which I did not want! 

I called XXXX. THey told me I had three charges for {$15.00}, and one was recurring! That is FRAUD. 
I spoke with at least 4 reps, and they said they could not refuse any charges even though I am the care owner. I asked they dispute all except the one {$15.00} They said I have to wait till my statements show they used my card, and wait till future months to see what the recurring charges come in, that they CAN '' T stop payments even if they are against my will. I spoke to the supervisor in XXXX  XXXX XXXX. She hung up on me. She said I can't send en e mail asking for this payment to stop that I can only send a fax of by post. THis is hard for me as I have no FAX and the postman here does not pick up or deliver ( am in a remote island ) so, overall, the CITIBANK service was horrendous. Supervisor XXXX from XXXX XXXX in XXXX hung up on me rudely. 
I called again after the superior rudely hung up on me, and was escalated again to XXXX XXXX XXXX and spoke with XXXX. She told me the same thing. They said they can send e a new card, but that some people know now to charge even if the card has a new number, so what is the point? I am away form my office where the bills arrive, and can't keep track of all this clerical stuff. 
CITI ought to just put a stop payment if clients request, and gie them chance to send e ail proof one has corresponded with vendor ( see below ) which is what I did, but CITI is not there to in any way cooperate of defend one 's purse This is reprehensible I request your offices make it so one can send e mails to such institutions in order to alleviate and expedite communications between clients and their vendors ( SEE BELOW MY NOTE TO DEMOCRATIC PARTY WHERE MY CHARGES WERE DONE IN TRIPLICATE against y wish ) Sincerely XXXX XXXX From : XXXX XXXX XXXX <XXXX>Sent : Tuesday, XX/XX/XXXX XXXX XXXXTo : XXXX Support <XXXX>Subject : CITI BANK ( Sears ) card ending in XXXX STOP Charging me for Democrats payment recurring contribution to XXXX XXXX XXXX! 

re : CITI BANK ( Sears ) card ending in XXXX I REFUSE to send 3 contributions, and surely refuse a repeating monthly contribution. 

I only OK ONE {$15.00} payment, and see you charged THREE 3 this is not ok at all, and I notified my credit card to stop payments to you. 
THis was mentioned to : XXXX XXXX in Sears XXXX XXXX XXXX  XXXX. 

she will change my card # to stop them from charging. 

please acknowledge. 
This caused me to have to cancel my entire card this is not a clean operation, shame on you i spoke with XXXX, supervisor from form XXXX tXXXX  XXXX in Idaho we confirm we will dispute if you make more than one {$15.00} payment. cancel all others. 
YOUR PORTAL IS DECEITFUL. WE THINK THE CLICK WENT THROUGH, SINCE IT SEEMS IT DID NOT, WE CLICK AGAIN, SO IT TAKES SEVERAL TIMES BEFORE WE ARE SURE THE FUNDS WENT THOUGH, AND THIS allows you to bill 3 times! That is fraud. I AM REPORTING THIS TO THE BANKING COMMISSION XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation