Consumer complaint received 2017-12-17
Company: AES/PHEAA
State: SC
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I have been having many issues with AES which I will discuss in order below. 

1 ) AES had claimed to have sent statements to my permanent address XXXX XXXX XXXX, XXXX XXXX, IL XXXX where my parents still live, and my parents certify that no statements were sent under my name at all. They have lived at that address since XXXX and have not moved at all. 

2 ) I had called them and asked for all my statements from XXXX when my loan apparently went into repayment to now for XXXX to my current address ( I was in medical school and had to move a few times for rotations and then residency, however my address was always updated in the postal service, I received all my other statements from credit cards, other student loans on time to my new addresses, but never received a single AES statement and neither did my parents at the address AES had on file ). They sent me a package in mail that had one statement for XXXX/XXXX/XXXX, then another one for XXXX/XXXX/XXXX to XXXX/XXXX/XXXX, but then I am missing statements for 26 months from XXXX to XXXX which they did n't mail me, next statement they sent was XXXX then through XXXX/XXXX/XXXX. So I am missing more than 28 statements in between. 

3 ) The statement I received in the package for XXXX/XXXX/XXXX the " current interest accrued '' is in the amount of {$640.00}, my original principal amount is {$310000.00}, however the balance for some reason is {$43000.00}. The status of the loan at this time states " Grace ''. The next statement on XXXX/XXXX/XXXX ( they skipped sending me XXXX and XXXX ) shows loan status of Grace, " current interest accrued '' is {$450.00}, but loan balance is {$44000.00}. The next statement is XXXX/XXXX/XXXX shows loan in " Repay '' status, monthly installment of {$310.00}, but loan balance is now {$45000.00}. I am very confused on how loan balance went from {$310000.00} to {$45000.00} when the " current interest accrued '' was no more than {$640.00} and loan was in deferrment/grace period. 
My last statement for XXXX/XXXX/XXXX shows original balance of {$31000.00}, current balance {$45000.00}, outstanding interest of {$12000.00}, past due of {$17000.00}. I paid them a total of {$17000.00}, but my loan balance only went down to {$40000.00}. 
**Their numbers and calculations do n't add up. How could the statement say loan balance is {$45000.00}, I pay {$17000.00}, but my new balance is {$40000.00}? 

4 ) My signed application to XXXX shows " expected graduation date '' of XXXX/XXXX/XXXX and " expected Residency end date '' of XXXX/XXXX/XXXX. The disclosure statement clearly states " when payments are due '' it states " Monthly, beginning XXXX/XXXX/XXXX '', which is after 6 months grace period from time of " expected Residency date of XXXX/XXXX/XXXX '' ( I have circled this on the " Federal Truth in Lending Disclosure page '' ). On the Promissory note page 2 it also states " If you qualified for a loan under our medical school or dental school loan program and are enrolled in a medical residency or internship program of not more than 3 years, the Deferral period begins on the date of the last advance under this note, and ends 6 months after ( a ) the date on which your participation in the residency or internship program ends ''. This corresponds with the " expected residency completion date of XXXX/XXXX/XXXX and 6 months grace after that leading to a date of XXXX/XXXX/XXXX as written on the disclosure statement for my repayment to begin. HOWEVER THEY STARTED MY REPAYMENT EARLY ON XXXX WITHOUT ANY CORRESPONDENCE TO ME ''. This date of repayment also does n't make sense and against what it states on their disclosure statement and promissory note which were both signed by me on XXXX/XXXX/XXXX. This means I have been wrongfully charged late fees, interest, they have been adding accrued interest with late fees with principal due to the loan balance from XXXX, which is 22 months of wrongful charges significantly increasing my balance. 

5 ) Because of all of the above, they have been wrongfully negatively reporting to the credit bureaus since XXXX thus significantly reducing my credit score. ALL my other accounts ( including credit cards and other student loans and car loan ) are in good standing and no late payments are reported except for AES which is making it seem like I have serious delinquency and late payments. I am unable to buy a house due to this delinquency and losing thousands paying rent instead of being able to pay and own a home instead. 

6 ) I have even sent them my residency contracts more than a month ago to see if they can do a backdated deferral and report it to the credit bureaus to help improve my credit score. I have not heard any correspondence from them since and they are not helpful to their consumers. 

My husband has the exact same situation as we share the same address where my parents live and they reportedly have been sending statements to that address which my parents certify never came in the mail. 

This has significantly impacted credit scores.

Company response to consumer: Closed with explanation