Consumer complaint received 2022-02-02
Company: Experian Information Solutions Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I opened this loan back in XXXX as the signer of the loan with my husband. We recently settled the loan because we received a better interest rate with a credit union. So, the company XXXX XXXX agreed to settle the contract for less than what was left on the loan which was XXXX. The check was mailed and they received it. That rendered our contract void. I was recently a victim of identity theft so I have been watching my credit reports every day. I had all of the credit bureaus to remove XXXX XXXX from my credit reports between XXXX and XX/XX/XXXX because they were no longer financing the loan. A new company was. At that time, there were only 2 late payments reported prior to the removal of XXXX XXXX from my credit report. After it was removed, my credit score was XXXX. I received an alert in XXXX stated that my credit score had dropped 40 something points. As I checked my credit report, it shows now that XXXX XXXX XXXX was added as a closed account on my reports with over 10+ late payments. I contacted my credit repair service back in XXXX because I called XXXX XXXX in XXXX about why they were not reporting my positive payments to the credit bureaus. The woman I spoke with stated that they dont report to the credit bureaus just in case a client is late making a payment. So I proceeded to ask to go over my on time payments from XX/XX/XXXX to XXXX as I am speaking to her. She stated that my payments were considered late even if if they are 1 day late. I told her that my contract I signed in XXXX says that we have a 10 day grace period from the due date. She told me she would have to check my contract and put me on hold. She hung up in my face. I contacted my credit repair company to ask them to clarify how many days late does a payment have to be before it can be reported to the credit bureaus... They informed me that it has to be 30 days late. So, I called XXXX XXXX XXXX again and asked for the payment history because the amounts on the statements were also incorrect. I made 3 payments of XXXX between XXXX and XXXX. They only reported 2 payments and one payment was for the amount of XXXX which is also incorrect. I was told by the first man i spoke to that they were not required to report to the credit bureaus during covid but when I settled my loan they had to report everything at that time. They granted me an extension on my loan in XX/XX/XXXX because I made two payments to catch up on my arrearage. My credit report from XX/XX/XXXX shows I was still behind on loan with them. It has been a nightmare and every time I try to dispute it, the credit bureaus verify it as accurate information which is a complete lie. This has caused me pain, suffering, and tireless amount of hours and time trying to fix what they did to my credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation