Consumer complaint received 2023-08-23
Company: REGIONS FINANCIAL CORPORATION
State: MS
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Credit denial

Complaint:
Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against Regions Bank regarding a deeply concerning matter that involves discriminatory practices and the violation of my consumer rights. The details of this matter are as follows : On XX/XX/2023, I applied for a Consumer Credit Grant with Regions Bank, located at XXXX XXXX XXXX XXXX, XXXX, MS XXXX. However, to my astonishment, my credit application was denied with an explanation citing adverse action. I believe that the denial of credit was a direct result of discriminatory practices and a violation of my rights as a consumer under federal law.

Under the Equal Credit Opportunity Act ( ECOA ), it is explicitly prohibited to discriminate against consumers based on factors such as race, color, religion, national origin, XXXX, marital status, age, receipt of public assistance, or the good faith exercise of rights under the Consumer Credit Protection Act. I suspect that my credit application was denied due to internal remarks or alleged debts from another company, which are wholly irrelevant to my creditworthiness or ability to meet my financial obligations. 

This discriminatory action is in direct violation of the ECOA, specifically codified in 15 U.S.C. 1691c, and could potentially render Regions Bank liable for civil penalties under 15 U.S.C. 1692k. Moreover, I am convinced that my rights under 15 U.S.C. 1691 ( a ) ( 3 ) have been violated due to my perceived exercise of consumer rights.

In my previous correspondence with Regions Bank, I have outlined the evidence suggesting that the denial of credit was a result of an unauthorized use of my credit card, which is my social security number. This is a direct violation of XXXX XXXX. XXXX ( I ) and XXXX XXXX. XXXX ( p ), and it demonstrates fraudulent activity on behalf of the bank. 

Furthermore, I firmly believe that Regions Bank is in breach of XXXX XXXX. XXXX, XXXX XXXX. XXXX, and XXXX C.F.R. XXXX, as my credit application was denied without adequate consideration of my ability to repay based on reasonable factors such as income, cash flows, net worth, credit history, and other relevant financial indicators. 

My intent in filing this complaint is to seek a resolution in accordance with my rights and applicable laws. I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly and take appropriate action against Regions Bank for these violations. Additionally, I seek remedies and compensation for the damages I have incurred as a result of this incident. 

I implore the Consumer Financial Protection Bureau to intervene and ensure that all consumers are treated fairly and equitably. I look forward to your prompt attention to this matter and a resolution that upholds consumer rights and accountability. 

Thank you for your assistance. 

Sincerely, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation