Consumer complaint received 2023-04-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OR
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
This is the 2nd time I am submitting this complaint to BofA via CFPB. I have submitted a complaint to XXXX XXXX XXXX XXXX XXXX as well. They have responded to my complaint with the following questions : Company 's Response XXXX XXXX is still unable to locate the payment Please contact Bank of America and ask Bank of America for the IMA or SSN of the payment they sent to XXXX XXXX. 

BofA Account # XXXX Transfer to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX client of XXXX XXXX Account # : XXXX. Routing # : XXXX Transfer from : Bank of America account of XXXX XXXX Account # : XXXX Tracing number : XXXX. Detail are Response to Complaint ID XXXX Submitted XX/XX/XXXX XXXX XXXX XXXX XXXX response XX/XX/XXXX Can you please provide : Exact dollar amount : {$4100.00} Reference numbers : Bank of NY has a assigned no reference # to this case Transfer to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account XXXX : XXXX. Routing # : XXXX Transfer from : Bank of America account of XXXX XXXX Account # : XXXX Tracing number : XXXX. Trace initiated by Bank of America XX/XX/XXXX Description of complaint below : I initiated an on-line transfer of {$4100.00} from my Bank of America account to XXXX XXXX XXXX XXXX XXXX The full sum of the transfer was to be deposited into their client, XXXX XXXX account. The transfer was initiated XX/XX/XXXX. XXXX XXXX client, who was the intended final recipient of the transfer, manages vacation property and they reported to me that the funds were not received. To this day the property management company has not received the funds. Bank of America put a trace on the funds and XXXX XXXX XXXX XXXX responded they were unable to locate the funds. Bank of America dropped the claim. I personally called XXXX XXXX XXXX XXXX and spoke with the transfer department regarding the transfer that was to be deposited into their clients account. The transfer department confirmed the XXXX XXXX account number used was correct and that {$4100.00} had been deposited into the XXXX XXXX account on XX/XX/XXXX. I was told the money was a bank to bank transfer and therefore the funds can not be returned to me directly. I spoke with the manager of the transfer department and he confirmed record of deposit to the proper account and informed me Bank of American would need to submit a Letter of Indemnity to move the case forward. Bank of America escalated the case to their fraud department and I was informed by Bank of America that the case was once again declined due to XXXX XXXX XXXX XXXX not responded to their request to investigate. I have been advised by a financial attorney that I am entitled to a confirmation of deposit of the transferred funds from Bank for New York be sent to my Bank of America Branch Manager. I called XXXX XXXX XXXX XXXX again on XX/XX/XXXX and spoke with the manger of the transfer department, XXXX, a second time requesting a confirmation of deposit be sent to the BofA branch manager where I have my account. XXXX laughed at me and statXXXX  laughed at me and stated he found this request highly unusual and that I have no right to any such documentation. I gave him the email of my BofA branch manager and requested he send documentation of transfer of funds. My branch manger has not received this confirmation as of this time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation