Consumer complaint received 2021-01-09
Company: LEXISNEXIS
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
CFPB CASES # XXXX this case was submitted as the 2nd complaint through CFPB. 

On the initial case investigation, XXXX representative never proactively reached out in requesting information and blantly lied in the very end regarding addressed. Case closed and no resolution no credit report mailed. 

On the most recent, CFPB only notified of 2 incidents, 1. LN was working on my file, no contact from LN at all, I never reached out or received any information from LN. 
2. LN indicated I contacted them on XX/XX/XXXX? according to my record, LexisNexis sent me the following email on the XXXX of XXXX, XXXX XXXX XXXX XXXX XXXX [ Incident : XXXX ] LexisNexis Consumer Support XXXX Sun XXXX XXXX XXXX  Preview LexisNexis Customer Support Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. 

To update your question with additional information, click here Subject Identifiers XXXX XXXX XXXX XXXX Response By Email ( XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX  XXXX Dear XXXX XXXX XXXX : Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

We apologize for the delay in response to your inquiry. 

Thank you for the address you provided. We have forwarded your request to the appropriate department for special handling. 

For further information, please contact the LexisNexis Consumer Center at XXXX XXXX ) XXXX between the hours of XXXX XXXX  and XXXX XXXX  EST, Monday through Friday, and a representative will be happy to assist you. 

LexisNexis Consumer Center Customer By CSS Email ( XXXX  XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX ) ==================== text File Attachment ==================== Attachment XXXX, XXXX bytes, Added to incident Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX  Date Last Updated : XX/XX/XXXX XXXX XXXX  Status : Solved Escalation Due No Value Copyright XXXX LexisNexis Risk Solutions | Privacy Policy [ -- XXXX -- - ] 3. This was a 23 days apart, I never contacted NexisLexis. 

4. On the letter LexisNexis provided to the CFPB office , LN said LN mailed me a copy for my reference. Then the next paragraph said LN tried contacting me on XX/XX/XXXX and unsuccessful. This is contradicting. LN multiple times referred to myself as Mr. XXXX ( correct ) then LN at the 2nd last sentence referred to myself as " her ''. 

" Additionally, if Mr. XXXX like a copy of hisfull file disclosure or further review of his file, we ask that Mr. XXXX provide a clear copy of hergovernment-issued drivers license or identification card along with a most recent utility bill or credit card statement as proof of her current address. '' 5. In the end, I am left confused , LN, did you mail it at all? or did you not? 

Clearly LN never investigated or performed any actions beside copy/paste and never released my report. This was ongoing since XX/XX/XXXX. First time my request was mailed ( per their word ) and I never received anything. Until today , LN still refuses to mail my report under my rights and CFPB 's made aware of this kinda behaviour.

Company response to consumer: Closed with explanation