Consumer complaint received 2023-02-17
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
It's ridiculous that I must go through this to order a checkbook. I opened a checking account with Bank of America in XXXX of 2022. I have since been trying to order checks and am unable to. i have had other banks in the past and had no problems. But this bank there is nothing but issues. How hard is it to send me some XXXX checks. I am getting XXXX! over this waste of time and unnecessary stress! I am a XXXX veteran with manic depressive disorder and severe XXXX XXXX and this is something I shouldn't have to be dealing with. 

I couldn't order checks online, so i went into the bank to ask them to send me checks. they told me I had to download an app to my phone to do online banking and I must order checks through there, or on an online account on my computer. I go online and go to the link to order checks. There are no checks, there are only deposit slips, checkbook covers, and name and address tags. Not a single check!!!!! 

I would email them or message them and send them a message telling them what I think of their incompetent management! Except they have no way to contact them! I do not want to hear, " sorry for the inconvenience '', or I will freak out!!!!! When you click on contact on the Bank of America page in your own account. they have nothing but phone numbers so that you can be nothing but annoyed with the slow recordings that solve ABSOLUTELY NOTHING!!!!!!! It is ridiculous! And I am fed up with it! They obviously do not have a contact to send a message or contact someone because they don't want to be bothered with having to render customer service! Yet they charge a hefty fee each month for a checking account. i want every month that I have been charged for this account refunded to me as they do not do a job. They do not provide a service. they can't even provide one XXXX check. They are a XXXX! And whomever is in charge of this should be FIRED! 

I want checkbooks sent to me and in my mail within one week or this account will be closed! And I will file charges against them for charging me for an account that they refuse to render services. If they can't hire a decent XXXX XXXX that can ensure that links are online for customers to order checkbooks, then they shouldn't be in business. There is no excuse as it is mandatory to check your work, and obviously nobody went online with the many different computer operating systems to ensure all the links are available to all the systems. i have a XXXX computer. If it isn't compatible with their online banking then i want to know so i can close the account and use another banking institution that DOES! Provide a service to those with XXXX operating systems! I will not change my computer to satisfy their lack of intelligence! 

My name is XXXX XXXX and my Checking account number is : XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief