Consumer complaint received 2023-09-12
Company: HYUNDAI CAPITAL AMERICA
State: NY
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
On XX/XX/XXXX, I leased I XXXX  Kia XXXX  from XXXX Kia, located in XXXX XXXX, NY. On XX/XX/XXXXXXXX  I brought my car in for it's XXXX mile oil change. After waiting for over 3 hours, I was told that when the technician forced a computer update, it " burned '' the computer out and the car was not driveable. I was without my vehicle for a few days. On XX/XX/XXXX, I was driving my car on the XXXX XXXX XXXX, and the car shut off without warning while I was driving it. I was able to coast to the side of the road and called XXXX  when I smelled something burning. The car was towed to XXXX Kia, then to XXXX Kia. I was told it was a faulty fuel injector. I expressed my concern for my safety and the safety of others, as well as the car being unsafe to drive. I wrote a letter to Kia corporate expressing my safety concerns. The car has given me issues ever since I owned it and has been in the shop numerous times, but because there is no " code '', I am told there is nothing wrong with car. I requested that me lease be canceled and my money to be returned. I even asked for 1 month lease payment to be waived since I was paying for a defective car that has been in the shop numerous times. On XX/XX/XXXX, I was given a waiver to sign and that I would be credited 3 car payments totalling {$1100.00}. I informed XXXX that I would not sign a waiver releasing them of any past, pressent and future issues with the car, and that my life and the lives of others are worth more than 3 car payments. I expressed that they continued to ignore my safety concerns. I stated that I am afraid to drive the car and the car is unsafe. The car continues to have issues and I am told they can't find anything wrong. 
On XX/XX/XXXX, I was driving my car into my friend 's condo complex. The car once again shut off without warning while I was driving it. The smell of gasonline was nauseating. My car once again had to be towed to XXXX Kia. I spoke to XXXX, the service manager and expressed that I am scared to drive the car and my safety and the safety of others are at risk. Should I have been on a busier road, there clearly would have been an accident. Someone would have gotten hurt or killed. I called and emailed XXXX at Kia corporate. I informed her the car once again shut off without warning while I was driving it and that something has to be done because someone is going to get hurt or killed. She stated she would esculate the case. whatever that means. Now I am having nightmares about crashing the car. I am in desperate need of your help. I am requesting a replacement vehicle at no extra charge or my down payment and all payments that have been made to be refunded. The cost of that will be much cheaper than a lawsuit for someone's injuries or death. I greatly appreciate your help with this matter. 
Respectfully, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation