Consumer complaint received 2019-01-08
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Summary of Issue : JPMorgan Chase Bank, N.A. ( Chase Auto ) has reported account delinquencies for a closed auto lease account without notifying me of any amount being owed and they have continued to refuse to provide an invoice or statement to me for the amount supposedly owed. The credit bureaus have since downgraded my credit rating and the delinquency is published on my credit reports. 

Description of dispute : I entered into a 36-month vehicle lease with XXXX XXXX XXXX ( JPMorgan Chase Bank, N.A. as assignee ) on XX/XX/XXXX. I made all 36 monthly payments associated with this account in-full, returned the leased vehicle on-time, and I have never received notice of an additional amount being owed via mail, electronic mail, or otherwise. My account with Chase closed the day that I returned the leased car and I have not received a statement since I returned the car to the XXXX dealership. 

On XX/XX/XXXX, the day before I was due to leave on my honeymoon, I received a notification from my XXXX  credit monitoring service that Chase had reported a past-due balance of {$1600.00} on my Chase account and that the account was at least 30 days delinquent. I had no knowledge of what this {$1600.00} debt consists of. As a direct result of these negative reports to the credit bureaus, my credit score was lowered by 106 points. 

When I discovered the negative reports, I immediately submitted a dispute to XXXX, but Chase only confirmed to XXXX  the existence of the debt, which does not resolve the issue. A review of the online portal for the closed Chase account on XX/XX/XXXX revealed no current statements. 

I notified Chase by letter on XX/XX/XXXX that a delinquency was reported to the credit bureaus for a debt that I have never received a bill for and I requested a statement of the amount owed. I received a letter response from Chase on XX/XX/XXXX wherein they only stated that they reported an outstanding debt. I replied to that letter on XX/XX/XXXX to inform them that they have misinterpreted the issue and gave them 30 days to resolve the issue, but I received the same form letter in response on XX/XX/XXXX. 

I received a collection call from Chase on XX/XX/XXXX, wherein the caller, XXXX, stated that they had sent a bill to the incorrect address. During the term of my lease, I moved to a new address and notified Chase of this move by updating my contact information in my Chase Bank online account more than two years before the termination of the lease. I also listed my new address on the lease termination and vehicle turn-in documentation. My Chase Bank online account lists my current address in my customer profile. Despite this, Chase Bank has apparently sent statements to an incorrect address. 

Chase did not notify me that I owed an amount before it reported that amount delinquent to the credit bureaus and it has continued to report a delinquency. Chase did not notify me within 30 days of making those initial reports to the credit bureaus. Chase has continued to refuse to provide me with a written statement of the amount owed so that I may review it.

Company response to consumer: Closed with monetary relief