Consumer complaint received 2023-12-13
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
NOW WELLS FARGO HIRED GHOSTS TO ANSWER THE COMPLAINTS. AND BECAUSE THEY ARE GHOSTS, THE ANSWERS TO THE COMPLAINTS ARE NO ANSWERS. 
Because WELLS FARGO DID NOT ANSWER MY PREVIOUS COMPLAINT AND DID NOT PROVIDE A SOLUTION FOR MY ISSUE. 
AND BECAUSE THE ANSWER OF MY PREVIOUS COMPLAINT WAS BY AN XXXX XXXX UNKNOWN XXXX WHO RESENT ME THE PREVIOUS ANSWERS WITHOUT EVEN PROVIDING THEIR NAME, SURE WHY PROVIDE THEIR NAME IF THEY ARE GOING TO LIE ABOUT IT. 
I AM RE-FILING MY COMPLAINT NOW BECAUSE I DID NOT RECEIVE A SOLUTION OR ANSWERS. 
This complaint is about the lack of customer service at WELLS FARGO BANK. Wells Fargo Has liars working to serve the customers but they do not have customer service to provide resolution for the customers issues. I DO NOT WANT THOSE LIARS and XXXX XXXX TO ANSWER MY COMPLAINT, I WANT A REAL WELLS FARGO MANAGER All I get from those XXXX are lies. The lies are the only resolution can be provided by the XXXX. XXXX XXXX IS THE LAST EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution AND THIS XXXX XXXX responded by a COPY AND PASTE of another IRRESPONSABLE XXXX wHO IS XXXX XXXX WHO NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO XXXX TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND THAS WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS FARGO IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. XXXX XXXX stated that the ECMO mailed the letter to my mailing address on file. That was a lie because the letter was mailed to my residence and the attached address on the attached letter proved the lies of the ECMOs. LIES DO NOT SOLVE THE PROBLEMS. TELL ME HOW YOUR LIES ARE GOING TO SOLVE MY ISSUE YOU CLOSED THE CASES AS SOVED WHEN ALL YOU PROVIDE ARE COPY AND PASTE AND LIES AND THE ISSUE IS NOT SOLVED. I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED ECMOs. When I filed 122 complaints about the same issue and none of the ECMOs provided a solution they provide lues after lies only, The executive complaint management should be called executive lies management. The people who answer the complaints for Wells Fargo are labeled XXXX Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor XXXX from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor XXXX. XXXX XXXX answers the complaints by just copying and pasting the answers from their computer screen and denied me the right to speak to a REAL wells fargo manager Falsely making an excuse that recently a manager tried to contact me ( what a lie ). They lie because no one is monitoring their jobs and the other contractor labeled XXXX XXXX XXXXXXXX stated on XX/XX/2023 We respectfully decline your request to email ME to set appointment to speak to a manager because they do not want anything in writing because it will be easy to prove the lies they provide to the customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation