Consumer complaint received 2024-01-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
This complaint is about WELLS FARGO BANK WHO IS INSISTING ON VIOLATING MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND MY ACCOUNT PREFERENCES. 
TILL NOW WELLS FARGO DID NOT PROVIDE ANY SOLUTION FOR THIS ISSUE ALL WHAT THE INDEPENT XXXX DO IS : CLOSING MY CASE AND SEND ME A DUPLICATE ANSWER WHICH DOES NOT INCLUDE A SOLUTION. 
IF A SOLUTION WAS PROVIDED, THIS ISSUE WOULD HAVE BEEN RESTED, I AM SKING THE CFPB TO INTERFERE AND PROVIDE A SOLUTION FOR WELLS FARGO TO END THIS ISSUE. 
Complaint number XXXX about the same issue. The 4th party independent contractor of Wells Fargo labeled XXXX. By the name of XXXX ( if the name is true ) is been closing my cases here and everywhere else WITHOUT PROVIDING A SOLUTION FOR THE ISSUE. About Wells FARGO failing to use my XXXX XXXX XXXX Mailing address for the last 3 years. This XXXX Is blaming the PATRIOT ACT and the GOVERNMENT or Wells Fargo inability to refrain from sending the mail to my resident and for the reason why Wells Fargo can not follow my account preference and for the reason why Wells Fargo is been violating my privacy rights and my civil rights. Who would believe such excuse? Then this XXXX proceed to inform me that this case is still in process under investigation by Wells Fargo. Well is a case is still in process, Wells fargo should not allow this indepent 4th party contractor to close the case till the case is investigate a a solution is provided. This XXXX. did not provide a solution to my issue in the answer, for that I am re-filing my case. -- -- This complaint is number XXXX about the same issue without a solution. Even after 3 years of complaints and more than 100 phone calls and more than 124 written complaints complaining about this same issue The responses I am receiving from the contractor of Wells Fargo who are labeled XXXX are vague and till now even after 3 years Wells Fargo did NOT PROVIDE A SOLUTION Wells Fargo is still VIOLATING MY PRIVACY RIGHTS AND MY CIVIL RIGHTS by sending their mail to my resident and not to my mailing address as indicated on my account preference, and by calling me by phone when I requested Wells Fargo Not to call and to have all communications in writing via mail or email Last call I received from Wells Fargo was on Friday XXXX. The caller was by the name of XXXX who left voice messages on all my phone numbers, resident and work and cell. asking me to return her call as soon as possible. Last letter to my resident was XXXX XXXX, 2023 Wells Fargo is still denying me the right to speak to a REAL Wells Fargo manager about this issue, in the past 3 years their excuse was they do not have a manager and they do not have a way to connect me to a manager because those XXXX are 4th party independent subcontractors working for 3rd party contractor ( executive Complaint Management ) and they are working from their homes without any supervision and not under the management of Wells Fargo, And now a new excuse which is on XX/XX/2023 a manager tried to contact me over the phone and I was informed that the customer can get one shot in life to speak to a Wells Fargo manager The XXXX XXXXXXXX informed me that Wells Fargo is aware that I do not accept phone calls, for this reason a REAL manager of Wells Fargo could not contact me. Well then how come all those XXXX  are calling me and leaving messages on my my voice mail at my resident and business!! YOU SHOULD BE HONEST AND CLEAR AND DO NOT MAKE EXCUSES THAT I CAN PROVIDE PROOF OF THE OPPOSITE. The XXXX XXXX informed me that they can not tell me what is the solution for my issue because of the privacy rights of Wells Fargo! - What about my privacy rights and my civil rights that WELLS FARGO has been violating for 3 years. WHY WELLS FARGO ACCOUNTS HAVE A SECTION FOR PROVIDING A MAILING ADDRESS? I HAVE BEEN WELLS FARGO CUSTOMER FOR THE LAST 37 YEARS AND AT ALL TIME MY MAILING ADDRESS WAS THE PROBLEM STARTED LAST 3 YEARS. I WANT A SOLUTION FOR THIS ISSUE. Again no phone calls are accepted all communications Must be by mail or email, because from my experience, the Wells Fargo employees do not tell the truth.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation