Consumer complaint received 2023-04-04
Company: Experian Information Solutions Inc.
State: KS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the inaccurate and inconsistent information being reported by XXXX XXXX XXXX XXXX on my credit report. I have discovered that they have violated the following laws : FCRA ( Fair Credit Reporting Act ) : Section 607 ( b ) - Accuracy of Information Section 607 ( c ) - Furnishing Information to Consumer Reporting Agencies Section 611 ( a ) - Procedure in Case of Disputed Accuracy Section 623 ( a ) ( 1 ) ( A ) - Responsibility of Furnishers of Information to Provide Accurate Information Section 623 ( a ) ( 2 ) - Duty of Furnishers to Correct and Update Information ECOA ( Equal Credit Opportunity Act ) : Section 202 - Prohibited Discrimination Section 704 - Enforcement Regulation B - Equal Credit Opportunity Act ( 12 CFR Part 1002 ) FCBA ( Fair Credit Billing Act ) : Section 1666 ( a ) - Prompt Correction of Inaccurate Billing Statements Section 1666b - Timely Crediting of Payments Section 1666c - Prohibition on Fees for Paying by Alternative Means Regulation Z - Truth in Lending Act ( 12 CFR Part 1026 ) XXXX XXXX XXXX has reported inconsistent information to the three major credit bureaus ( XXXX, XXXX, and Experian ). For instance, while XXXX and XXXX show that the account type is an installment account with a monthly payment balance of {$0.00}, Experian reports the account as an auto loan with no monthly payment balance listed. Moreover, Experian and XXXX have failed to report the {$0.00} balance, whereas XXXX has. Furthermore, Experian has reported a past due 90-day payment status without providing me with any notification or paperwork regarding the late payment, which has resulted in harm to my credit score. 

XXXX XXXX XXXX. According to all three credit bureaus, I was 60 days late on XX/XX/XXXX, but in fact, I did not miss any payments on this account. Additionally, XXXX and XXXX reported the account type as an installment account, while Experian reported it as an auto loan. Furthermore, XXXX and XXXX reported the monthly payment as {$0.00}, but Experian did not report this. 

XXXX XXXX 's inaccurate reporting has caused significant harm to my credit score and has negatively impacted my ability to obtain credit and secure loans. This violation of the Fair Credit Reporting Act ( FCRA ) is unacceptable and must be corrected immediately. 

I am particularly concerned about the following violations of the FCRA : Section 607 ( b ) - Accuracy of Information Section 607 ( c ) - Furnishing Information to Consumer Reporting Agencies Section 611 ( a ) - Procedure in Case of Disputed Accuracy Section 623 ( a ) ( 1 ) ( A ) - Responsibility of Furnishers of Information to Provide Accurate Information Section 623 ( a ) ( 2 ) - Duty of Furnishers to Correct and Update Information I believe that XXXX XXXX has violated these sections of the FCRA by providing inaccurate information to the credit reporting agencies and failing to correct it when I disputed it. 

XXXX XXXX XXXX account. According to all three credit bureaus, this account has been reported as seriously past due or assigned to a collection agency. However, this information is inaccurate and has had a negative impact on my credit score. 

XXXX XXXX reported the account as an open account on XXXX and XXXX, but as an installment account on Experian. Additionally, Experian reported the account as seriously past due, assigned to an attorney, collection agency, or credit grantor 's internal collection department, which is not true. XXXX reported the account as a collection account, but the other two bureaus did not show any negative remarks. 

I believe that XXXX XXXX violated the Fair Credit Reporting Act ( FCRA ), specifically Section 607 ( b ) - Accuracy of Information and Section 607 ( c ) - Furnishing Information to Consumer Reporting Agencies. Furthermore, they failed to correct the inaccurate information despite my dispute, which violates Section 611 ( a ) - Procedure in Case of Disputed Accuracy. 

XXXX XXXX XXXX XXXX The information provided by XXXX XXXX XXXX to XXXX stating that I was 30 days late on XX/XX/XXXX is inaccurate, as I did not miss any payments on this account. This incorrect information has negatively impacted my credit score. 

Furthermore, XXXX reported that my monthly payment for this account was {$0.00}, which is also inaccurate. Additionally, XXXX reported an incorrect last reported date of XX/XX/2018, which was not corrected in a timely manner. These inaccuracies have caused me significant distress and hardship, as my credit score is crucial to my financial well-being. 

I would like to request that XXXX XXXX XXXX remove this unverified account from my credit report, as they have violated several sections of the Fair Credit Reporting Act ( FCRA ), including Sections 607 ( b ), 607 ( c ), and 605 ( a ). I am also requesting that XXXX correct the inaccurate information on my credit report in a timely manner. 

This situation has had a significant impact on my life, as I have been denied credit and loan applications due to the negative information on my credit report. I have always been diligent about paying my bills on time and maintaining a good credit score, but this inaccurate reporting has damaged my financial reputation and made it difficult for me to secure the financial resources I need to support myself and my family. 

I urge you to enforce the legal protections provided by the FCRA and hold XXXX XXXX XXXX and XXXX accountable for their violations. Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation