Consumer complaint received 2023-07-10
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
I have been a chase customer since XXXX. I started with two small checking and saving accounts. Three years ago I opened a business account with you. Over the years I have never had a problem with Chase or the business of banking. 
On XX/XX/XXXX I went into my local branch at XXXX XXXX XXXX in XXXX XXXX NY. My intention was to open two estate accounts for my deceased parents. Needless to say, I am beyond stressed being the family executor. I came in with all the necessary legal documents, Death certificates, tax IDs etc. I was complete.The young man helping me was very kind and I am sure was doing his best. The first problem was that my mothers estate account was bounced back. Apparently your " back office '' had changed the way you name an estate account. So, Another visit back to the branch to fix this problem. The young man calls the back office, makes the necessary changes and once again scans the same documents again. The next day, I go into my accounts to see that my estate accounts are both gone. My checking and savings accounts are gone. Only my business account is seen. No estate accounts ( consisting of over XXXX dollars ), and no personal checking or savings. I go back in, my third time, speak to another young man who is perplexed. He calls the back office. He doesn't understand why my accounts are not there. He assures me I will hear from a branch manager who will escalate the matter. Today XX/XX/XXXX, nothing has been resolved. The branch manager escalated this to two people above him. This is all in the name of opening two accounts. Do you yet see how egregious and utterly ridiculous this is? 
For one month I have not been able to access MY money, or do my duties in paying bills due from my deceased parents. I have wasted countless time, both on the phone and in your banks. Probably clocking over XXXX hours. Is this " relationship '' banking??? I never heard from the branch manager until I finally called him AND GETTING A PERSON ON THE PHONE IS ALSO A CIRCLE LEADING NOWHERE!!!! it feels intentional on Chase 's part, and wrong!!!!!!!! 
My point of view. You have a staff of people who are not allowed to do anything. They call a back office that is so over burdened with bureaucracy to cover for the bank and nothing gets done. 
For shy of one month I have been inconvenienced, stressed out, freaked out ( where is my XXXX XXXX dollars )? I feel unseen and I feel like you have created a system that is not people friendly and just screws your customers out of their right to some help as a consumer. I feel terribly sorry for the elderly or for folks with less than the best use of language. It takes a tiger to cut through all of this unnecessary red tape. You have made banking a nightmare. I await XXXX opening a proper bank. The Chases and XXXX  of the world have turned off a generation of people who used to trust them. My level of trust for institutional banking is nil. 
Please let XXXX XXXX see my rage. 
XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief