Consumer complaint received 2023-02-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
NOTE : The loan number stated in this report ( XXXX was issued by XXXX XXXX  XXXX ( XXXX ). On XX/XX/XXXX I contacted XXXX XXXX XXXX ( XXXX ) by phone from a flyer that I received in the mail. There was a Foreclosure scheduled for XX/XX/XXXX and I had no more adjournments left. I paid {$2500.00} ( my XXXX check for the month totaled {$2900.00} ) to XXXX and was told to expect XXXX to provide some relief through their negotiations to lower my monthly statement, negotiate for a principal reduction, and a lower interest rate, and stop the Forclosure scheduled for XX/XX/XXXX. XXXX said that the company was an expert in their field. My base started at a monthly mortgage invoice of approx {$2200.00} per month, the interest of 4.5 %, and I owed {$220000.00} from {$270000.00} which is the original purchase price of my home in XX/XX/XXXX. Since they were negotiating with the mortgage servicer XXXX XXXX  XXXX XXXX Bank of America transferred servicing of my mortgage to XXXX in XX/XX/XXXX ) I needed payments I could afford. I filed this CFPB complaint under BoA because BoA is the investor and is in contact with XXXX and XXXX on a regular basis. I wanted to get my payments down to {$1100.00} - XXXX per month for at least 18 months while I recovered from a severe XXXX. Also, lower my interest by a few points and negotiate these numbers from the original purchase price of my home. NOT what XXXX XXXX XXXX home would sell for today. Instead what was negotiated by XXXX was a monthly payment of {$2400.00}, Interest of 6.1 %, and NO Principal Reduction at all. These changes were going to be permanent and were to begin immediately. Also, XXXX claimed they stopped the XXXX sale, but that was a lie. I was the one who stopped the XXXX 's sale by filing an XXXX XXXX which the XXXX granted. I needed time to report the numerous mortgage violations committed by BoA related to the XXXX XXXX  XXXX of XXXX to various Government oversight agencies. I wanted to keep my home to recover enough so that I could return to work. BoA also discriminated against and violated my XXXX Rights my requiring the XXXX to work in lieu of receiving mortgage assistance. So much Fraud, Abuse, Mismanagement, and Bias occurred with the Loan that I filed an appeal with XXXX XXXX XXXX BoA did to me- and I WON my appeal. However nothing changed with HUD, FHA, or BoA - and my FHA rep was instructed by someone to no longer assist me. She would not tell me why or who instructed her to do so. I was MUCH worse off than I started which made no sense. It was as if XXXX was working for the lender and not me! I was told last week to expect paperwork that was to be signed and returned but as of the date of this entry, I have received no paperwork. XXXX XXXX XXXX 's website, advertisement, and results appear to be lies. I tried for XXXX long years to work with my Lender but everything led to " No '' for me over and over again and I don't know why. BoA made work requirements for this XXXX individual who needed mortgage assistance. Once the requirements were met BoA then changed its mind and made other arbitrary requirements that had to be met over and over again. I refuse to pay for the additional revenue BoA generated by Fraud and RESPA mortgage violations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation