Consumer complaint received 2023-05-04
Company: Paypal Holdings, Inc
State: PA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Other transaction problem

Complaint:
Starting on XX/XX/2023, a series of withdraws from my XXXX XXXX XXXX XXXX Account. ( there was a failed attempt on 3/4 to make a withdraw of {$1000.00} from an old inactive XXXX account as well ) NONE of these withdraws were authorized my me.There were a total of 7 successful transactions on the following dates. 
Twice on XX/XX/2023 {$1000.00} each Twice on XX/XX/2023 {$1900.00} each Twice on XX/XX/2023 {$1900.00} each Once on XX/XX/2023 {$1900.00} There were also 4 failed attempts to withdraw funds ( including the above mentioned XXXX account ) XX/XX/2023 ( XXXX account ) for {$1900.00} XX/XX/2023 ( XXXX  account ) {$1900.00} XX/XX/2023 ( XXXX ) {$1900.00} XX/XX/2023 ( XXXX ) {$1900.00} I have the transaction ID 's for all of these transactions Sometime before XXXXXXXX XXXX, a bank account ( not sure if it is checking or savings ) was opened in my name at the XXXX XXXX XXXXXXXX XXXX in XXXX XXXX annount ending in XXXX. I did not aurthorize or have knowledge of this account. This account was then linked to MY paypal account and was used to with draw funds from my bank via paypal then deposit then in to the XXXX XXXX XXXX XXXX account. This happpened on the following dated for the following amounts ( see attached documents with transaction Id numbers ) Transfer Initiated XX/XX/2023 Completed on XX/XX/2023 Amount {$2000.00} Transfer Initiated XX/XX/2023 Completed on XX/XX/2023 Amount {$3900.00} Transfer Initiated XX/XX/2023 Completed on XX/XX/2023 Amount {$3900.00} Total {$9900.00} Paypal has refunded all but {$1900.00} I did report this to paypal on XX/XX/XXXX. Later that evening a series of 18 transactions of {$990.00} each were deposited to my paypal account from a XXXX XXXX. Paypal is claiming that these funds were deposited in to my bank account and should have been in there onXX/XX/2023 There was no deposit and nothing pending into MY account. Paypal is claiming I owe them as of XX/XX/2023 {$5900.00} ( I have no idea where or how they figured this number ) I attempted to call XXXX XXXX XXXX Bank 3 separate times on XX/XX/2023. They were the most unprofessional sounding people I have ever spoken to on the phone. One hung up on me. Another said if I don't have the account number they cant help ( if I didn't authorize this account how would I have the number?? ) the third sent me to the " fraud dept '' I was given the email address of XXXX and told to send over anything I had. I emailed them today and the email was returned as Blocked. ( screen shot attached ) Since doing some research I have found SEVERAL VERY SIMILAR complaints about this bank. Money being taken from Payal to fraudualent accounts. ( See attached Screen shots ) I have also located a copy of a Cease and Desist order issued my the XXXX XXXX XXXX XXXX XXXX ( attached ) I have disputed all of this with pay pal several times since XX/XX/XXXX. 
In addition to this complaint I have filed complaints with the FTC, and FBI as well as disputes with paypal. I will also be filing with the XXXX XXXX XXXX, NY State Deparatment of Banking, Pa Dept of Banking and the US Deparatment of Banking

Company response to consumer: Closed with monetary relief