Consumer complaint received 2020-07-01
Company: JPMORGAN CHASE & CO.
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
We are XXXX XXXX XXXX XXXX ( est in XXXX ) and dealing with XXXX XXXX XXXX. We were holding USD Checking account with XXXX XXXX  and made Wire Payment to our suppliers for purchase of Meat. ( Starting on XX/XX/XXXX till XX/XX/XXXX ) XXXX  using XXXX  service and wrongfully wired ( 11 wires transactions ) through JP Morgan Chase Bank, XXXX XXXX NY, XXXX ( JP Morgan Chase Bank XXXX XXXX XXXX n XXXX XXXX routing number XXXX XXXX XXXX  XXXX ) to XXXX ( third party ) ie made unauthorized remittance orders .... Beneficiary banks in XXXX as XXXX, XXXX  XXXX have informed XXXX, JPMorgan that '' beneficiary doesnt match, fraud suspected, please urgently confirmed correctness and legality of the payment ... we suppose the payment is Fraud and the beneficiary account is used for criminal activity ... " But XXXX and JPMorgan never informed client XXXX  about Fraud or stop sending money to criminal people. about it .... And XXXX  - ( Fraud Manager XXXX XXXX ) ( through JPMorgan ) intentionally released all wires to fraudulent persons ... On XX/XX/XXXX 2wires as amount on {$38000.00} less bank charges have been returned to our account ( first return was initiated by XXXX XXXX as the account has been blocked as per XXXX    Message from XXXX XXXX ( attachment enclosed ) and second one - by JPMorgan USA ( copy of swift enclosed ) But our XXXX XXXX  misled us issuing False Bank statement by mentioned as a Sender - as XXXX  company XXXX. .... it was a false On XX/XX/XXXX we have got information about Fraud from meat trading company XXXX who was also a victim of fraud..and immediately notified XXXX and cancel all payments. On or about XXXX XXXX we have got phone call from XXXX   representative that an amount of {$98000.00} and {$82000.00} on its way returning however no one at the XXXX  can confirm as to what that happened to that wire and where did the money go. After numerous calls and requests made by Director XXXX XXXX, on XX/XX/XXXX i received email containing two messages received by XXXX XXXX  on XX/XX/XXXX from XXXX XXXX in XXXX. The messages contained words such as " Fraud suspected, beneficiary doesn't match, We suppose the payment is Fraud and beneficiary account is used for criminal activity '' The two messages were received by XXXX XXXX  on XX/XX/XXXX regarding the amount of {$82000.00} and {$98000.00} which were wired on XX/XX/XXXX and XX/XX/XXXX. XXXX XXXX, Here is a history of all communication regarding that wire between XXXX and the XXXX XXXX, for your lawyer. XXXX ______________________________________________ From : INVESTIGATE Sent : XXXX, XXXX, XXXX XXXX XXXX  To : XXXX, XXXX Subject : Fraud wire payments to XXXX XXXX  XXXX XXXX USD XXXX VALUE XX/XX/XXXX XXXX & Ref XXXX USD XXXX VALUE XX/XX/XXXX XXXX Good day, We have already dated XX/XX/XXXX sent respond received from XXXX XXXX XXXX XXXX XXXX XXXX XXXX for the subject 2 fraud wires USD XXXX & USD XXXX Copy of 2 messages received from XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. These messages were forwarded to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX : XXXX XXXX : FRAUD SUSUPECTED - XXXX NAME DOES N OT MATCHBut PLEASE URGENTLY CONFIRM CORRECTNESS AND LEGALITY OF THE PAYMENT FOR USD XXXX OUR SECURITY DEPARTMENT NEEDS TO KN OW IF THE PAYMENT WAS MADE CORRECTLY AND ACCORDING TO THE REMITTER 'S ORDER. WE SUPPOSE THE PAYMENT IS FRAUD AN XXXX XXXX ACCOUNT IS USED TO CRIMINAL ACTIVITY. REGARDS, XXXX XXXX : XXXX XXXX : XXXX XXXX : FRAUD SUSUPECTED - XXXX NAME DOES N OT MATCH PLEASE URGENTLY CONFIRM CORRECTNESS AND LEGALITY OF THE PAYMENT USD XXXX OUR SECURITY DEPARTMENT NEEDS TO KN OW IF THE PAYMENT WAS MADE CORRECTLY WE SUPPOSE THE PAYMENT IS FRAUD AND XXXX XXXX ACCOUNT IS USED TO CRIMINAL ACTIVITY. REGARDS, XXXX On XXXX XXXX, XXXX Fraud Manager Mr XXXX has initiated RECALL/CANCELLATION REQUEST ON PAYMENT OF $ XXXXUSD ie about 16 days after wire transfer made and the same funds has been returned by XXXX XXXX  because the beneficiary account has been blocked on XXXX upon swift  message from XXXX XXXX . So it was just attempting to avoid penalty from breach AML/Patriot legislation On XX/XX/XXXX XXXX ( PPSS Escalations ) has sent message to XXXX Red Alert message regarding our payment as {$60000.00} that BENEFICIARY DOESNT MATCH AND FRAUD SUSPECTED ETC. ( attachment ) So XXXX XXXX, JP Morgan never informed/notified/alerted the Client - XXXX continued to wire out monies to XXXX XXXX ( which they never have got this money ) but XXXX  ( Fraud Manager Mr. XXXX XXXX ) ( via JPMorgan as XXXX XXXX  ) intentionally released all funds to the criminal third party as an amount of $ XXXXUSD by sending email to Account Manager of Bank Ms.XXXX. no need to contact the client '' Upon criminal case which has been initiated in XXXX by XXXX ( case # XXXX ) XXXX  has got evidence that our funds has been credited to Fraudulent Unknown people ( not through our instructions UNAUTHORIZED ELECTRONIC PAYMENT ) Here are names where our funds have been wired and credited by XXXX XXXX XXXX and XXXX XXXX ) beneficiary names ( wrongfully released and credited to Fraudulent individuals accounts ) account ..with ... XXXX  XXXX - ... XXXX XXXX XXXX  XXXX  account with XXXX  XXXX ... ... XXXX XXXX XXXX XXXX account with XXXX  XXXX XXXX XXXX - XXXX XXXX account with XXXX XXXX XXXX ... XXXX XXXX XXXX XXXX ALL THESE ACCOUNTS HAVE BEEN BLOCKED BY ORDER OF POLICE. Enclosed attachment confirmed the names where funds have been credited So upon all evidence we can confirmed that XXXX XXXX, JP Morgan ( beneficiary Banks XXXX XXXX  as XXXX, XXXX XXXX ) has been involved in Fraud, Criminal Activity, Gross Negligence etc We once again asking you to start investigation upon existing evi But according to the Report from Prosecutor in XXXX ( XXXX XXXX ) - Criminal Case # XXXX the Beneficiary account belongs to Individual XXXX XXXX ( the holder of French passport ) has been not closed but blocked by XXXX XXXX  XXXX XXXX XX/XX/XXXX upon Swift Message from XXXX XXXX ( attachment ) The second wire has returned on XX/XX/XXXX from JP Morgan bank ( correspondent bank for XXXX ) On XX/XX/XXXX, XX/XX/XXXX XXXX has got the RED ALERT Messages from beneficiary Banks in XXXX XXXX and XXXX XXXX that `` .... Fraud suspected - beneficiary doesn't match please urgently confirm correctness and legality of the payment. Our security department needs to know if the payment was made correctly and according to the remitters order .... we suppose the payment is a fraud and bene 's account is used to criminal activity " XXXX ( XXXX department - Manager XXXX XXXX ) ) made a release for all 11 wires to criminal people Through material from Prosecutor Office in XXXX ( see attachment ) all funds have been wrongfully transferred by XXXX to third fraudulent parties Date Amount in USD Beneficiary name Account No. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XX/XX/XXXX XXXX XXXX  XXXX RETURNED BY BLOCKAGE OF XXXX XXXX   UPON SWIFT MESSAGE FROM XXXX XXXX XXXX XXXX   XXXX XX/XX/XXXX XXXX XXXX XXXX returned by JP Morgan Bank XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX RETURNED BY CANCELLATION BY XXXX XXXX  XXXX XXXX JPMorgan as XXXX was aware about Fraud but never stopped ( just once on XX/XX/XXXX XXXX JP Morgan has returned payment ( attachment enclosed - swift copy ) or alerted to Client The same time as JP Morgan and XXXX XXXX intentionally wired monies to Fraudulent persons ie made UNAUTHORIZED REMITTANCE ORDER Upon Bank policy If an unauthorized transaction is conducted through your Online Banking service, you will be reimbursed for any resulting losses to those accounts. ... This guarantee is given by XXXX XXXX  XXXX XXXX in connection with its Online Banking service. 7 ) So JPMorgan as XXXX provided unfair business practices toward some small businesses

Company response to consumer: Closed with explanation