Consumer complaint received 2023-01-03
Company: TD BANK US HOLDING COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with fraud alerts or security freezes

Complaint:
Numerous check were cashed using same day cash method at multiple TD bank locations just south of XXXX RI posing as me. It wasn't until the 3rd attempt to cash the check that a teller discovered an outdated FL license that was used as ID that did not match the current account address. The the teller added a note suspecting fraud and account take over. No further action was taken. Client ( myself ) was not notified of suspected fraud at any point. It wasn't until the first 4 checks that were successfully cashed and bounced that there was any indication of fraud. No check cash, deposit, takeout was ever noted within account or to the customer until funds were removed from the account almost two weeks after first check due to a " Deposit Check Return '' - essentially a bad check and the bank took the funds that were cashed out from the account. 

Event Timeline from talking with multiple TDBank associates, local and phone : XX/XX/XXXX - Two fraudulent checks cashed at XXXX, RI TDBank branch for {$2400.00} each. Checks were signed on back with SS # indicated. 

XX/XX/XXXX - Two fraudulent checks cashed at XXXX, RI TDBank branch for {$2100.00} each. Checks were signed on back with SS # indicated. 

XX/XX/XXXX - Two fraudulent check attempted to be cashed, unknown amount. Teller put note about transaction as " Potential Account Takeover Fraud ''. 

XX/XX/XXXX - " deposit check return '' with multiple debits associated with account that posted on XX/XX/XXXX in the amount of - {$2400.00}, - {$2400.00}, - {$2100.00}, - {$2100.00}. No other indication of deposited fund were ever associated with check - likely cashed on spot at first two locations with Teller missing multiple red flags including bank that doesn't exist in XXXX, " Company '' that issued the check with address in RI that doesn't exist, account number associated with checks that showed no activity of any transaction in the previous two years. 

XX/XX/XXXX - Noticed unusual activity resulting from " deposit check return '' with multiple debits associated with account that posted on XX/XX/XXXX in the amount of - {$2400.00}, - {$2400.00}, - {$2100.00}, - {$2100.00}. Contacted TDBank Fraud department and reported incident who confirmed fraudulent activity. Suggested signing Affidavit of Forgery, closing account and opening new. 

XX/XX/XXXX - Went to local TDBank to sign Affidavit of Forgery where it was noted that the third attempt was declined and flagged due to drivers license not matching account. Received copies of check that were cashed In total, {$9100.00} were removed from account due to bad checks that issued cash at brick and mortar branch locations over XXXX miles away from current address on file and XXXX miles away from " home address '' indicated on cashed check and likely on fraudulent FL drivers license that hasn't been a current address in over 10 years. It was a failure of security on multiple levels that include not adequately identifying client based on current information within their system, having no indication of account activity from cashed checks within account both online and statements, not reporting suspected fraudulent activity to client when suspected.

Company response to consumer: Closed with monetary relief