Consumer complaint received 2023-11-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I was advised by Bank of America Executive relations officer as well as multiple BOA claims department manager that my clam in the amount of {$190.00} was not processed correctly and the amount would fully be returned to me by check. These conversations were recorded and witnessed by Attorney. 
Bank of America was advised on XX/XX/XXXX that should my payment not be issued by XX/XX/XXXX I plan to sue Bank of America, its affiliates, Employees involved and contact the appropriate California State Offices. I will also seek punitive damages.

On several dates I requested the proper adjudication of multiple claims. -Several claims were mishandled and not completed as advised. XXXX XX/XX/XXXX BOA Claims Mgr advised I would receive my funds returned to me via check from 5 claim amounts : {$190.00} {$48.00} {$48.00} {$48.00} {$22.00} -BOA has not disbursed issued my deposit funds after account closure. -Claims were not processed or resolved in the proper time frame per California State guidelines. -BOA is in violation of the claims adjudication time frame. They keep reopening claims as stall tactics. -Claims were not filed correctly resulting in an erroneous denial. Even though proof was provided. -On XX/XX/XXXX and XX/XX/XXXX I provided multiple faxed documents requested by BOA to local Bank Center . Was advised claim would be resolved within week. It has been over a month in addition to the the original filing date. -Ive made several calls with an Attorney conferenced on the call when Ive spoken with ALL agents. Misinformation, false information, harassment, discrimination and retaliation was witnessed by Legal counsel and BOA employees who were also conferenced on the calls. -Unethical bank practices -Failure to properly authenticate account when conferenced with a 3rd party merchant. XX/XX/XXXX XXXX XXXX/XXXX/XXXX XXXXXXXX XXXX XXXX ( merchant ) was conferenced on call with myself and BOA Supervisor. Sup did not follow proper 3rd party call, she heard the merchant advise they could not honor purchased voucher and to get refund from XXXX XXXX XXXX had violated the agreement between those two. Sup did not document any information, she did not reopen claim as she advised she would and call was dropped and BOA Supervisor did not call back. -I specifically requested phone only contact due to my XXXX in presence of my legal counsel. BOA refused to honor that request. -BOA claimed they did have Mgt available - On XX/XX/XXXX -I contacted BOA 6 times, was passed around, refused service and was spoken to and treated horribly. In addition I had to file multiple formal complaints over multiple days : Complaint ID XXXX XXXX XXXX XXXX XXXX ID XXXX NO mail only cll bk ID disconnect complaint frm XX/XX/XXXX Req XXXX Belligerent employee ref esc XXXX Acct not authenticated XXXX BOA has violated my Consumer Rights as well as my Privacy Rights. They are in violation of the FOIA Freedom of Information Act. I am interested in pursuing legal action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief