Consumer complaint received 2021-12-17
Company: JPMORGAN CHASE & CO.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
The scammer emailed me asking for payment. It seemed legit because they were doing work for us. ( See below ) We wired money on XX/XX/2021 in the amount {$10000.00} to an account at Chase XXXX. 

Then they emailed saying the money would be refunded and for us to keep checking our account. They said the reason the money would be refunded was because they gave us a wrong number in the first account and then sent another account number to wire the money once we receive the refund. The actual company finally answered their phone and contacted us asking for payment and we sent them the copy of the wire transfer and thats when they responded and stated that the account number we wire the money to was not their account. We have contacted our bank and they can not do anything we have contacted Chase to let them know about this account at their bank and their response is that they can not do anything.

Good Afternoon XXXX, can you please help us confirm if the money was refunded XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Office : XXXX Estimating Dept : XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/2021 XXXX XXXX To : XXXX XXXX XXXX Subject : Re : Invoice for XXXX XXXX  Thanks for the Update XXXX keep us updated XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Office : XXXX Estimating Dept : XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/2021 XXXX XXXX To : XXXXXXXX XXXX  XXXX Subject : Re : Invoice for XXXX Demorest We dont not have it as of yet we havent received it on our bank call in this morning and nothing has been returned Sent from my XXXX On XX/XX/2021, at XXXX XXXX, XXXX XXXX XXXX wrote : Good Morning, XXXX Please confirm that a payment has been returned it say it has been returned on this end Your swift response is much appreciated. 

Thank you for your business! 


XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Office : XXXX Estimating Dept : XXXX From : XXXX XXXX XXXX Sent : Thursday, XX/XX/2021 XXXX XXXX  To : XXXX XXXX XXXX Subject : Re : Invoice for XXXX XXXX Can you please confirm if the money was refunded to you XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Office : XXXX Estimating Dept : XXXX From : XXXX XXXX XXXX Sent : Thursday, XX/XX/2021 XXXX AM To : XXXX XXXX XXXX Subject : Re : Invoice for XXXX Demorest Good Morning, XXXX Can you please confirm if the money was refunded to you XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Office : XXXX Estimating Dept : XXXX From : XXXX XXXX XXXX Sent : Thursday, XX/XX/2021 XXXX PM To : XXXX XXXX XXXX Subject : Re : Invoice for XXXX Demorest Second invoice was paid by XXXX for my address as you can see in picture Sent from my XXXX On XX/XX/2021, at XXXX PM, XXXX XXXX XXXX wrote : This is incorrect invoice Sent from my XXXX On XX/XX/2021, at XXXX PM, XXXX XXXX  XXXX wrote : Please see the attached invoice and submit payment. 

Thank you, XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Office : XXXX Estimating Dept : XXXX XXXX

Company response to consumer: Closed with explanation