Consumer complaint received 2023-08-29
Company: WSFS FINANCIAL CORPORATION
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
This is a complaint against WSFS Bank I have been having problems with them since they took over XXXX XXXX XXXX not only do they keep overdrafting my account after I told them to stop and they have continued to allow the same people like XXXX to continue to take money out of my bank after I tell them to put a void on it I keep getting locked out of my account these people keep denying my dispute and I have legal claim to the money back I just want to file complaint on these transactions regarding my bank denying my disputes and violating my consumer rights Thank you XXXX XX/XX/23 {$42.00} XX/XX/23 {$8.00} XX/XX/23 {$12.00} XX/XX/23 {$23.00} XX/XX/23 {$19.00} XX/XX/23 {$12.00} XX/XX/23 {$12.00} XX/XX/23 {$9.00} XX/XX/23 {$39.00} I have not used this XXXX XXXX loans since about XXXX XXXX but they continue to not only build my debit card every month for money that I never got but they're also billing me for two subscriptions one for regular XXXX XXXX and one for genius you only can bill for one of the other but I never signed up for either they keep voluntarily signing up and I've disputed this with WSFS bank before as well as Brin more trust and told them about this this has been going on since Last year XXXX XXXX XXXX XXXX XX/XX/23 {$95.00} XX/XX/23 {$98.00} XX/XX/23 {$230.00} XX/XX/23 {$510.00} XX/XX/23 {$110.00} I had to go stay at the finished day of America for a while with my family and the first one we were at for the first two charges ended up kicking me out with my emotional support animal because it was a XXXX bearded dragon they had said they don't allow lizards there and it was legally my emotional support animal So we've got a room at another location not only was the room not accommodating but they didn't do anything to accommodate us it was allowed all hours of the night with people running in and out doing drugs then yeah when they refused to accept cash we went and got a prepaid debit card which I had a problem activating so the hotel manager offered to help she ended up stealing the money and registering the card in a different name which there's an ongoing fraud investigation I provided the bank with everything they needed and they still denied their dispute we were put on the streets and I lost a lot of money and I want my money back because I did not get what was described in their ads GIANT XX/XX/23 {$99.00} I'm unsure about this particular transaction I went in giant I made a purchase just minutes within this transaction but this one I didn't do I don't know how it happened how they were even able to do that but they refused to get back to me and the bank won't give me my money back XXXX XXXX XXXX XX/XX/23 {$75.00} XX/XX/23 {$36.00} There's an ongoing arbitration with XXXX XXXX XXXX we were lied to scans and they refused to we placed the wrong phones that they sent not to mention XXXX of them didn't even work XXXX XX/XX/23 {$16.00} XX/XX/23 {$16.00} XX/XX/23 {$16.00} XX/XX/23 {$16.00} XX/XX/23 {$16.00} This also is a part of the XXXX & XXXX dispute I never signed up for all state nor did I give them permission to build my bank I had disputed this with all state from many many months and they refused to do anything about it as well XXXX XX/XX/23 {$12.00} This as well goes along with the XXXX XXXX XXXX XXXX I did not authorize them to sign me up for this I did not authorize XXXX to take any money out of my bank I knew nothing about it I've provided my bank with every piece of documentation that pertains to each of these claims and they totally refuse to give me the money back under and they won't give me no reason why or what they based their conclusions on I think it's not fair and I think it's a violation of my consumer rights

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation