Consumer complaint received 2023-07-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XXXX of XXXX I got a loan through XXXX XXXX of XXXX XXXX in XXXX Georgia. Per their records I paid off the original loan on XX/XX/XXXX of XXXX which I do recall. Also on XXXX they claim I received a loan ( the 2nd loan ). I didn't know anything about it up until XXXX of XXXX and have lived less than a mile from their office the entire time. The only reason I found out about the loan was my credit score dropped XXXX points out of no where because that's when they randomly decided to report it, 52 months from the date it was opened. After reviewing the information provided by XXXX XXXX to the credit bureaus I noticed that it claimed I'm " only two payments behind '' and I only owed {$150.00} because the monthly payments are {$75.00}. So I tried disputing it multiple times with XXXX and TransUnion. With my disputes being denied somehow when the information is obviously incorrect. So I then contacted XXXX XXXX and asked for the manager and that's when " XXXX '' got on the phone. I explained to " XXXX '' the situation and how the FTC states that inaccurate information had to be fixed or delete free of charge. She responded " I'm not fixing or deleting anything until the 3rd party is completely paid off and you have a confirmation email proving it's paid ''. The employee " XXXX '' then told me they sold all of their collection accounts to a 3rd party named " XXXX XXXX XXXX '' in XXXX or XXXX of XXXX and that's who was responsible for my account now. So I called them. When I spoke to " XXXX XXXX XXXX '' they asked for my Social security number and after providing it to XXXX XXXX XXXX I was told there was nothing in their system linked to my social. I then contacted XXXX XXXX again and spoke to " XXXX '' and told her what XXXX XXXX XXXX claimed. She then responded " I'll contact our corporate office and will get back with you in about an hour. " ... After two days of not hearing from them, the amount of time and money I've spent trying to fix my credit, them completely going against the FTC 's laws and regulations, refusing to correct or delete the inaccurate information, causing me to be denied not only personal loans but business loans as well ( I have proof that the reason for my denials was because of their inaccurate account ) the credit bureaus completely disregarding my disputes of obvious inaccurate information and continuing to report it, embarrassing me, and I'm on the verge of losing my business now and that's how I support my family. I contacted a lawyer and got all three of my credit reports, sent proof that their information is inaccurate, sent PDF 's, screenshots of the amount of times I called XXXX XXXX, the amount of time and money I've spent trying to fix it, the loan denial letters, proof that it caused my credit score to plumit XXXX points, and the 8 separate disputes that I tried to fix it with. I then contacted XXXX XXXX again and spoke with " XXXX '' and was told that " XXXXXXXX XXXX XXXX does have my account but it was inactive because they couldn't get in touch with me '' ( which doesn't make any sense to me because that's the sole reason collection companies buy lenders delinquent accounts. To find and contact the debtor to get the money out of them. Somehow they had no accounts linked to my social the 1st time I called but now they magically do ). Again I asked " XXXX '' to delete or fix the inaccurate information and she said " It's not my responsibility to. XXXX XXXX XXXX has your account now so you need to take it up with them '' ( how many violations is that now per the laws and regulations of the FTC ). I'm done playing with them. Now XXXX XXXX is going to be held responsible for their actions and their " manager 's '' action. My lawyer XXXX XXXX with the XXXX XXXX XXXX was extremely happy and willing to take this case, to say the least.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief