Consumer complaint received 2018-03-08
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
To Whom It May Concern : This letter is in response to Rushmore Loan Management Services correspondence submitted through the Consumer Financial Protection Bureau ( CFPB ) website portal on XX/XX/XXXX, regarding the mortgage loan account referenced above. A copy of this correspondence is also included as part of this faxed document set. 

The documents that Rushmore Loan Management Services attached to the CFPB response show in full detail that the PMI Payment made by Rushmore Loan Management Services on XX/XX/XXXX for PMI due XX/XX/XXXX is in fact a duplicate payment. 

The documentation provided by Rushmore Loan Management Services that was attached to the CFPB response shows : XXXX XXXX XXXX 's Loan History document reflecting the following PMI payments made : o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX Rushmore Loan Management Services Loan History document reflects the loan activity since Rushmore Loan Management Services took over as servicer of the loan. Rushmore Loan Management Services Loan History reflects the following PMI payments made : o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX o XX/XX/XXXX for due date XX/XX/XXXX Please help me understand how a payment by XXXX XXXX XXXX on XX/XX/XXXX for due date XX/XX/XXXX and a payment by Rushmore Loan Management Services on XX/XX/XXXX for due date XX/XX/XXXX is not a duplicate payment! These were both paid and appropriately noted for the EXACT SAME due date. 

Furthermore, the response letter provided to CFPB by Rushmore Loan Management Services states XXXX XXXX Companys payment on XX/XX/XXXX was for the XX/XX/XXXX premium. This is in fact INCORRECT! The XXXX XXXX XXXX Loan History report, as provided by Rushmore Loan Management Services, clearly reflects a payment on XX/XX/XXXX for due date XX/XX/XXXX as well as a payment on XX/XX/XXXX for due date of XX/XX/XXXX. 

In addition, this loan originated XX/XX/XXXX, meaning that at the time of the original complaint ( XX/XX/XXXX ) to CFPB, this mortgage had been in effect for 10 months, while at the same time there has been a combined ( between the two mortgage companies ) XXXX payments for PMI. How does one make XXXX payments when only XXXX payments are due without there being a duplication in payments? 

Once again, the documentation that was originally faxed to Rushmore Loan Management Services during the initial inquiry regarding this matter, the documentation attached to the original complaint to CFPB, the returned documentation that was received from Rushmore Loan Management Services addressing the CFPB complaint, as well as the documentation included in this document fax set, ALL prove that a duplicate payment has been made! 

It is ridiculous that I have to spend my personal time and effort in repeated attempts to recoup a payment that was obviously made in error by Rushmore Loan Management Services. Rushmore Loan Management Services needs to make an immediate reevaluation regarding their stance, argument and invalid evidence in order to make the appropriate correction to my escrow account. Rushmore Loan Management Services attempt at not refunding the overpayment will not be accepted, nor tolerated. 

My desire is that this will be the final piece of documentation ( provided by me three times & Rushmore Loan Management Services once ) needed in order for Rushmore Loan Management Services to make the appropriate correction to my mortgage escrow account by refunding the overpayment of {$300.00} to my escrow account.

Company response to consumer: Closed with explanation