Consumer complaint received 2023-06-19
Company: U.S. BANCORP
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
I purchased a secured Credit Card with U.S. Bank called Altitude GO. I have made all my payments on time and still have credit left on my card which they have blocked for no reason and are not allowing me to access my remaining credit which is my money. Please note, U.S. Bank is not extending credit to me. I am basically paying interest on my own money so I could use this higher limit card to help improve my credit score. I put {$5000.00} on the card so in effect U.S. Bank is taking my money that I still have on my card by not allowing me access to it and I have not received a check for my money that is still on the card. I haven't received any letter that they are going to pay me what they owe me, only that they are going to close the account for no known reason. I believe they are doing this to profit illegally off of the consumer. Since I put {$5000.00} of my money on the secured card and there is about 10 % of room left on the card I am presuming that because I'm a retired senior, they are thinking that I won't take the time or be bothered to try and collect the remaining {$500.00} of my money. This isn't the biggest issue, however, because if they refuse to return my remaining funds, I can proceed to collect my money in small claims. The biggest issue is that they have begun to ruin my credit score which has already been damaged by the locking and closure of this card. I noticed that The Bureau previously found that U.S. Bank violated the Fair Credit Reporting Act and that the banks conduct likely caused substantial injury in the form of fees as well as negative effects on consumer-credit profiles. I also read that U.S. Bank was ordered to stop its unlawful practices and to compensate consumers harmed by it's actions. I would like to remind the Bureau that this bank is continuing to harm consumers, including senior citizens like myself who have done nothing wrong nor committed any fraud. They have ruined my credit score which was increasing before they locked and closed my card as well as 4 other accounts I had in good standing including a {$50000.00} CD account of which I currently have another complaint on file. The Bureau should really take a close look at how this bank abuses it's customers, their funds, and their credit. I am just grateful that the majority of my inheritance, which is a large amount of real estate equity, will be invested with my new bank which has been absolutely great, considerate and professional to deal with. It's a shame that U.S. Bank can't conduct itself with the same integrity. Especially when part of their name which symbolizes our country being the United States, while ironically the bank completely ignores upholding the U.S. Constitution by treating it's customers unethically and unlawfully.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation