Consumer complaint received 2023-10-16
Company: HW Holding, Inc
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
Once I received the ledger and I went through the ledger. I called them and we talk the agent was belligerent and disrespectful. I explain to them that Im willing to resolve this today. I explain to them if you check your recording you told me that this would be negotiable. Im only paying this to get this out the way but the {$200.00} is not my bill. I told them this and the reason I told them this is because they were harassing me I even explain to them how is it? You have my email my phone number I moved out of the place XX/XX/XXXX and here Im getting an email from you all in XX/XX/2022 I said they couldve contacted me about this information Said they took my security deposit. They told me the reason why they told me everything should be covered. I gave them a very clean updated apartment and now youre saying I owe them {$200.00} or you I owe {$200.00} I discussed the amount at that time the person did not want to hear me so I thought if I spoke with a manager that I can get some leeway, explain the situation to the manager I even explain to the manager that the person that I last spoke to after telling them I had not received the documentation as all our mail is coming late Due to the coronavirus, I said I live through the XXXX. I told them I just wan na get a resolution on this I just wanted it done the manager was belligerent as well. He told me that we will continue to harass you. We will continue to call you we will continue to Bother you and youre not gon na like it so I follow the report with the XXXX XXXX XXXX the XXXX XXXX XXXX  contact me later after the timeframe I kept checking emails couldnt reply because according to them everything that went south as of today I received another letter email at The telling them to stop harassing me from them requesting {$200.00} And {$.00} during our phone call I was willing talking to the manager to just pay it to get on with Life. We already buried 25 people. I want this to be done the manager like I said again I have to repeat he was rude. He was arrogant and he was belligerent and he said no we want the full amount, I said I dont understand you was confusing for me as a way you said one thing you doing another Im willing to go ahead and accept the bill as I hope you recording this just to go on and youre telling me and Im telling you what I have now to just let it go, I said, but this is really not my bill I said the Apartment Complex had the same information they couldve contacted me too. How is it that I moved out an apartment, XX/XX/XXXX. I told my remember so well because my grandmother died of XXXX I said then I get a letter from you guys. What respect? Where is the accountability? As of today XX/XX/XXXX on Monday at the speaking with them four months ago after they threatened it they will put it back on my credit report and I told him I filed the complaint with the credit report. Thats not my dad but Im willing to close this out so I can get out my life, the man said were gon na harass you were gon na keep coming at you until you pay this and Im letting them know this is not my dad but Im willing to let it go so I can get on with my life. All of this started because of an Apartment Complex, who is a slumlord, and because I was vigilant with protecting my environment at. XXXX XXXX XXXX XXXX XXXX XXXX due to this place being a slum lord. I gave them my information to contact me if any thing comes up, I had a XXXX. Deposit they took this, I left the apt clean even the tenants who moved into the apt the following week told us the apartment was so clean they did not have to wait to move into the apt . Although the assistant manager XXXX told us about light bulbs and his concerns he told us not to worry, I do have pictures. He told me you will have a small electric amount due to the sharing of the unit, how is it XXXX. When I stayed there I paid XXXX. They and Hunter Warfield is lying to recoup unnessary funds. Also, Hunter Warfield isnt aware that they have step into a situation where the office was told I wasnt done with how they treat their people with mold, trash, water flood and so many unlivable conditions. We were so will to work with them base on the death of so many family members, and with me having the coronavirus and surviving, and I still have symptoms of the problems so I was willing my husband was willing to pay them something foreclosure, but they have been harassing and not believing what Im saying and even when I dispute and told them, this is not accurate, I can send you information so if a manager can get on a phone, it be unprofessional and youre telling him OK I have this amount right now and they dont accept it did theyre being combative and negative and before I even went this far with them or finally received the documents from them I had already investigated them on the Internet the strong arm tactics they dont work with people who have been through so much suffering theyre willing to battle.

Company response to consumer: Closed with explanation