Consumer complaint received 2018-11-13
Company: ALLY FINANCIAL INC.
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Ally Financial financed a XXXX  I did not purchase and although I called them on several occasions to make them aware of same I was told it was too bad and it was between myself and the car dealership. I informed them that we never signed the finance papers and those were forged signatures and they continued to charge us, refusing to take the vehicle and give me back all of my money. On XX/XX/2016 I went to XXXX  XXXX XXXX XXXX XXXX to purchase a XXXX XXXX XXXX with the VIN of XXXX. I was told if I got a copy of my husband 's drivers license I would be able to get free handicap  equipment as he has XXXX XXXX and is totally  XXXX. After going home and getting a copy of the driver 's license as requested by management, with them already knowing the car I had chosen, it took over four hours for them to PREP the vehicle. They kept telling me the car was being serviced only to find out the next day that the service department closed at XXXX XXXX XXXX XXXX. They claimed the car was not ready until XXXX XXXX  that night. When I saw the vehicle I kept telling them it was not my vehicle that I purchased and they said the wheels looked different because all of the red mud had been washed off. The VIN of the vehicle gave me instead is XXXX. They forged my husband 's name on the paperwork for the XXXX VIN ending in XXXX as well as the finance papers to Ally. I informed Ally of this and they told me it was my problem. Therefore we have been paying for this vehicle since XX/XX/2016, as we had to while taking XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the owner to court. XXXX County Judge XXXX refused to take same and he and XXXX XXXX decided it should be in XXXX County with Judge XXXX. Judge XXXX let XXXX XXXX run the entire situation. I never had a hearing, a trial by jury ( although it was requested ), or anything that would show any fairness. I filed for Judge XXXX to recuse himself and he refused. I filed a stay and he went on with a trial to punish me anyway. Finally I received a notice that my case was decided for the defendant as the judge had no evidence. Problem the paperwork came from XXXX county Judge state court Judge XXXX XXXX XXXX. I looked on line and it actually says that my case was filed closed by my attorney. I was ProSe. I had no attorney at all. 
I am going to Georgia Court of Appeals as Judge XXXX knew that both myself and my husband 's name was forged on both the contract for the car and the finance company Ally. Who by the way took the interest points up two points so XXXX XXXX XXXX XXXX XXXX XXXX XXXX of XXXX owned by XXXX. Again the forgeries were clearly there, my husband never went to that dealership, they have us signing things all the way up through XX/XX/2016. I had been cursed to my face, told to XXXX XXXX, as well as other names you do not call a XXXX year old woman. My husband never signed anything. The car ending in VIN XXXX was torn up inside, the interior locks were gone, ran pours into the vehicle when it rains, wires are showing and it appears as though the back upper part was hit by something tall. The FBI told me that forgery was not a crime when I called and explained it to them. I want justice. I will have to send all documents under separate cover. 
In addition almost one half of every payment goes to interest. Neither myself or my husband signed this loan document, I have only signed one set of papers and none of them were for finances from any financial institution. Never signed loan papers. I have two sets of contracts and other documents, one for the the car I wanted ending in XXXX and another totally forged ending in XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation