Consumer complaint received 2021-08-12
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Dear XXXX XXXX I am not a minister or a movie star, I am just an ordinary person who wants to tell you something. My apologies but this ain't going to be the best sounding email. 

There are many ways a bank makes its money. One of those ways is to invest the money deposited by its customers. But forcefully taking money from people against their will and placing an extended hold on it, in order to make money for your bank is unethical and unlawful. 

My checking account was not fully opened because I did not present myself with my photo ID in a branch. Approximately 15 minutes after putting in the online application, I called and asked Wells Fargo to cancel my checking account as I was not in a position to visit a branch at the time. 

Then why did you pull in {$500.00} from my external bank account and put a hold on it? If my account is not fully opened because of no photo ID, if I am not going to get online access because of lack of photo ID, why did you pull in {$500.00} from my external bank account? Approximately 15 minutes after putting in the online application, I asked Wells Fargo to close out my account as I was not in a position to visit a branch at the time, then why did you pull in the {$500.00} from my external bank account? Being fully aware that I have not presented my photo ID in a branch, being fully aware that I have expressly asked Wells Fargo to close out my checking account application, being fully aware that any money transfered to a closed account would have no place to stay, why did you pull in {$500.00} from my external bank account? 

This was an unethical deliberate attempt by Wells Fargo to forcefully access my money and then putting a hold on that amount for an extended period of time. This was an unethical deliberate attempt by Wells Fargo to give me a hard time because I chose to close out my checking account application. This was a deliberate attempt by Wells Fargo to forcefully pull in the {$500.00} and place a hold on it in order to put that money into its own investment. 


There is a difference between you and me. You are rich and I am poor. There is also another difference - I am not money hungry but you are. My apologies, but I guess even XXXX  are more ethical than Wells Fargo. Atleast prostitutes are straightforward they are selling their own skin to make a living, unlike Wells Fargo who forcefully take out other people 's money and place a hold on it to generate investment profit for your bank. 

The difference between you and me is - Few years ago when I had an account with Wells Fargo, a supervisor from your call centre provided me with misleading info on the phone. Later, a senior officer from Wells Fargo called me and offered me XXXX dollars for the inconvenience and misinformation. I refused to accept that money and told that supervisor that I do not accept free money like that. 

I can be poor but unlike you I have some ethics and values. Looks like you need that {$500.00} more than me. You could be the CEO " on paper '' but what you did with that {$500.00} is not a representation of a CEO, it is only a representation of a cheap penniless peon.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation