Consumer complaint received 2024-01-08
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
This complaint is number XXXX about the same issue I do not want Wells Fargo to direct my mail to my resident I want Wells Fargo to follow the laws and regulations and my account mailing preference which is my XXXX XXXX XXXX 
The Wells Fargo contractors labeled XXXX  keep closing this case without providing a solution and the violations of my privacy rights by Wells Fargo continue. 
today I received a letter from Wells Fargo to my resident which is a violation of my privacy rights and my civil rights the response by XXXX XXXX was not a solution, XXXX copied and pasted the same previous response that I have been receiving for 3 years indicating that my issue was forwarded to higher management without a solution and the issue still existing by the evidence of the letter that I received today XX/XX/ which I attached here, till now WELLS FARGO DID NOT PROVIDE A SOLUTION. XXXX XXXX who works for the contractor XXXX  ( XXXX complaint management ) falsely indicated that a manager from Wells Fargo Tried to Call me, This statement is misleading because I called Wells Fargo and asked about the position of the caller and I was told that this person who called me is NOT a wells Fargo Real Manager as I requested, and Wells Fargo customer service informed me that the caller works for the XXXX complaint management. which is different than the Wells Fargo executive office,. 
It seems XXXX XXXX is trying to confuse us between Wells Fargo Executive office and the Enterprise complaint management company which is NOT Wells Fargo it is a 3rd party contractor where XXXX XXXX seems to be working for as a 4TH party independent contractor. 
XXXX did not provide a SOLUTION. 
XXXX XXXX intentionally disregarded the previous privacy violation which happened last week the contractor who is labeled XXXX  by the name of XXXX who does not respect the preference of the customer and violated my privacy rights and my civil rights by calling me over the phone to all the phone numbers listed on my account and disregarding my request that I place at the bottom of my complaint to DO NOT CALL ME, all contact must be in writing. 
XXXX XXXX who responded to my case again denied me the right to speak to a manager and intentionally tried to confuse the subject of my complaint which is about the 3rd party contractor XXXX and the Wells Fargo executive office. 
XXXX XXXX not only still insisting on denying me the right to speak to request a manager but also XXXX XXXX did not provide a solution for my issue that has been going on for 3 years and after more than 130 complaint till now Wells Fargo did not provide a solution, For 3 years all what Wells Fargo is been providing are apologies which is not a solution. 
I want to read a SOLUTION not an apologies. Where is the solution for the continuance the violation of my privacy rights since 3 years till now?. 
This was not the first apology letter from the same person who works for the 3rd party contractor. I have received multiple apology from the same person in the last 3 months but those apologies does not solve the issue bu the evidence of the letters I received to my resident and the phone calls That i received without my consent.

If the Wells Fargo 4th party contractor read carefully my complaint they would have known that my issue is been going for 3 years and i have been complaining in writing in more than 130 complaint about the same issue requesting Wells Fargo to stop violating my privacy rights and my civil right and I have been requesting Wells Fargo to stop sending me mail to my resident and I have been requesting Wells Fargo to follow the laws and the regulations and my account mailing preference which is a XXXX XXXX XXXX 
My complaint against the branch manager did not rest yet even after 6 months and more that 25 complaints because Wells Fargo 3rd party contractors are still refusing to answer the 7 questions That I addressed in my complaint against the branch manager this why this case is still active and refiled and will stay active till i receive 7 answers to my 7 questions in the complaint.

Wells Fargo closed their eyes on the violations of the customers rights and pretends like nothing happened and pretends that the resident address that I provided comply with the laws is my mailing address similar to my XXXX XXXX XXXX address. 
You are wrong. the residential address was provided on the account for governmental purpose and not for Wells Fargo to use it as my mailing address when I did provide my mailing address and it is indicated on my account that my mailing address is a XXXX XXXX XXXX 
XXXX XXXX FALSELY labeled my XXXX XXXX mailing address as my PREFERRED mailing address. You are wrong. I do not have a mailing address and a preferred mailing address I have a MAILING ADDRESS for Wells Fargo to mail the correspondences to. My resident is not my mailing address. This is the main issue I have been trying to penetrate it in the Wells Fargo contractors brains for 3 years and in more than 100 complaints over the phone and more than 130 complaints in writing but still Wells Fargo did not get it yet that I do not want mail to my resident and I do not want phone calls from the Wells Fargo. 
This is the reason I am re-filing this complaints. 
LIES AND APOLOGIES DOES NOT SOLVE THIS ISSUE. I WANT A SOLUTION. 
AGAIN : NO PHONE CALLS ARE ACCEPTED. ALL COMMUNICATION MUST BE IN WRITING BY EMAIL OR MAIL BECAUSE FROM MY EXPERIENCE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation