Consumer complaint received 2023-10-24
Company: Cottonwood Financial Ltd.
State: TX
Product: Debt collection
Sub-product: Payday loan debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
Update, I reached out to XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) and spoke with XXXX. Found out the company name XXXX XXXX XXXX XXXX XXXX  and also did a XXXX search from the document that I had to ask for numerous times. It was like pulling teeth to get them to even confirm or give any proof of who they are. The companies name is XXXX XXXX XXXX. I was told they were out of TX but it looks like this company is in California. The rep claims that their mailing address is in TX because they can't give out their physical address because they have been threatened before. I reached out to the Cash Store as well today and was told that they sent and still send collections to XXXX XXXX XXXX or the people that bought them out XXXX XXXX XXXX. 
Which I expressed to the Cash Store that both XXXX XXXX XXXX XXXX XXXXXXXX are both unreachable. Both Cash Store and XXXX confirmed that this debt is actually from XX/XX/XXXX. Cash Store said they sold the debt the amount was {$190.00}. One rep at the Cash Store Corporate told me the amount could be more since its been years and the interest that collection takes on. XXXX only wants to collect {$160.00}, please see attachment. Please see my orginal complaint below of my previous encounter with above collection company and Cash Store ... ... ... ..... 
I was contacted by XXXX XXXX XXXX XXXX  on I believe XX/XX/XXXX about a debt from XX/XX/XXXX from the Cash Store. When I answered the phone I was asked if I was available and if I would be at my location to receive documents. I was transferred over and spoke with XXXX who told me that I owed for the Cash Store. We spoke for a few minutes and after I contacted the Cash Store and was told that my debt was with another Collection agency. Called the Collection agency that the Cash Store Corporate office referred me to and was unable to get anyone. On XX/XX/XXXX I received a call again from XXXX XXXX XXXX XXXX processing center and was transferred to a rep name XXXX and after going back and forth about this debt and if their collection practices of this debt was legal. I was told that the debt was {$1100.00} and that they could in fact collect that amount if the debt went into ligation. The {$1100.00} was the interest and ligation fees. XXXX wanted to settle but did not confirm the original amount. After I ended the call with her she called back from a different number and I ended the call. I contacted the Cash Store Corporate office again and I spoke to someone in the Admin office and was told that the debt was sent to XXXX XXXX XXXX years ago and the amount was incorrect. The amount was only {$190.00}. I called XXXX XXXX XXXX and the agency is now closed, you can still leave a message as they still do check messages. I called back XXXX XXXX XXXX and this time XXXX answered, he remembered me and to make a long story short. After going back and forth about the debt, the {$1100.00}, and etc, he wanted to see if he could settle with me before they moved on to ligation process. I asked to speak with the legal team and was referred to a manager name XXXX. I let her know that I wanted to speak to the legal department and we went right back and forth about the debt and their legal practice of collecting this debt. I let XXXX know that XXXX let me know that they used to be XXXX XXXX XXXX. XXXX told me she did not know why he would say that. Again we went back and forth about the debt. I let her know, like I let the previous reps know, that I will be contacting the FTC and filing a complaint. I read XXXX the article where last year in XXXX XXXX  CFPB sued XXXX XXXX and its affiliates for Illegal Debt Practices. She disregarded the article and said that I could email to her and wanted to talk about the debt. Basically the same as the previous reps if they can not settle it then they will have to move forward with ligation process. I ended the call. She called back and I let her know that I would be filing a complaint to protect myself and looking into legal counsel since they are moving forward with the next stage of suing me.

Company response to consumer: Closed with explanation