Consumer complaint received 2023-04-21
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Wells Fargo email me the following email Wells Fargo logo Dear XXXX XXXX XXXX : Wells Fargo performs ongoing reviews of its account relationships in connection with the Banks responsibilities to manage risks in its banking operations. We recently reviewed your account relationship and, as a result of this review, we will be closing your above referenced accounts because we believe that the account has been compromised or impacted by potential identity theft. The accounts are expected to close by XX/XX/23. Please note that the Bank reserves the right to close the accounts sooner if circumstances arise that warrant an earlier closing. 
Be aware that some circumstances may delay the closure of your accounts. To learn more, refer below to " What may delay account closure? '' Please review the following important information to help you prepare for this transition. 

What this means for the accounts listed above as of the date of this letter : Deposits have been blocked. 
If you have recurring deposits ( for example, your paycheck or pension ), please redirect the deposits to a non-Wells Fargo account. 
If your account balance is or becomes negative and you would like to make a covering deposit or transfer, contact XXXX to arrange for the temporary ability to make a deposit. 

You may access any available funds until the accounts are closed. 
We will only authorize new withdrawals or payments from your account if you have sufficient available funds in that account or in an account linked for overdraft protection. 
We must pay certain transactions that are received for processing before your account closes, even if this creates a negative balance in your account. 
This includes the payment of any previously authorized transactions ( for example, debit card purchases ), but no overdraft fees will be assessed if you do not have sufficient funds in your account. 
We must also process the reversal of any previously credited deposits that are returned unpaid and may assess a returned deposited item fee.

If your account does not have sufficient funds, then previously established recurring payments will be declined and checks will be returned unpaid. While we will not assess an insufficient funds fee on these transactions, the merchant you attempted to pay may assess returned payment fees. Contact these merchants as soon as possible to make other payment arrangements. 

Any recurring or automatic bill payments set up from our accounts will need to be canceled or changed to a non-Wells Fargo account. 

You may continue to receive standard Wells Fargo communications or notices regarding your accounts : which may refer to services or features that are no longer applicable to or available on your accounts. Such communications and notices should not be understood as impacting our decision to close your accounts. 

While overdraft and insufficient funds fees will be waived following the date of this letter, other fees may continue to be assessed in accordance with your Account Agreement.

What may delay account closure?

Account closure may be delayed beyond the date listed above. The most common reasons include : your account has a negative balance, has pending transactions, or is subject to a legal order hold. Once the issue preventing closure is resolved, we will proceed with account closure and send you a final statement. 

What happens to the balance in your accounts when the account is closed? 
If the account balance is positive at closure, we will mail a cashier 's check payable to you for all money due to you. 

We are here to help : If you have questions, please call us at XXXX, Monday through Friday, XXXX XXXX. to XXXXXXXX XXXX or Saturday, XXXX XXXX. to XXXXXXXX XXXX. Eastern Time. 



Sincerely, Fraud Prevention Contact Center wellsfargo.com | Security Center | Contact Us XXXX Wells Fargo closed my account with out verifying fraudulent activity before closing account and has been refusing to give me access to my available balance when I stepped into a branch. How is it possible that my account was compromised and Wells Fargo did not tried to check activity with me before closing the account .account has not been closed as of today.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation