Consumer complaint received 2023-08-30
Company: PLANET HOME LENDING, LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-issue: Foreclosure

Complaint:
Planet Home Lending caused us irreparable damage on XX/XX/XXXX by wrongly foreclosing and selling our home that we have been living for twelve years. Planet Home Lending a Mortgage Company is retaliating against us for our using legal tool to obtain Temporary Restraining Order to block the foreclosure they posted for the sale of our home on XX/XX/XXXX. Because of our interrupting their plan, they reposted our home again for sale on XX/XX/XXXX not minding {$65000.00} being the money they received from Texas Homeowner Assistance Fund on XX/XX/XXXX on our behalf. This was to assist us get affordable modification of our loan. They refused to apply this amount to our account instead reposted our home again for sale on XX/XX/XXXX, lied to us on XXXX XXXX that the State of Texas requested for the money to be returned and that they did so on XXXX, XXXX, effort to cover up their retaliating against us for blocking foreclosure sale of XX/XX/XXXX. Planet should have withdrawn the pending foreclosure of XX/XX/XXXX because the State of Texas sent the following email to us and we believe they got same information dated XX/XX/XXXX that says : The State sent a Guarantee of funds to your loan servicer to be contributed towards a loan Modification, which is intended to make your loan payment more affordable. Please contact your loan servicer for next steps. Since there were skeptical about the State paying our Mortgage Past Due they did not withdraw the foreclosure of XX/XX/XXXX until we blocked it. Planet refused even to respond to the modification proposal we sent to them through our lawyer on XX/XX/XXXX. Their letter of XX/XX/XXXXXXXX XXXXseems to have been written to give impression that they were going to modify our loan to make our payment more affordable. Planet was only pretending because while our Regular Monthly Mortgage Payment is {$2500.00}, how then is their new modification payment of {$3100.00} becomes more affordable loan than {$2500.00}? Planet agreement was like putting guns on our heads and forcing us to sign a one-sided document without any negotiation. It took us months to apply and get approval of the Assistance Fund, but Planet Home Lending caused us irreparable damage by returning {$65000.00} to Homeowner Assistance Fund when that was not requested by the State of Texas, wrongly foreclosing and selling our home that we have been living for twelve years for us to suffer under the hot sun. This is the message Planet Home Lending is sending to us about how annoyed and offended they are about our blocking their foreclosure of XX/XX/XXXX. Also, Planet unilaterally changed the Regular Monthly Mortgage Payment secretly without informing us. {$2500.00} is our monthly regular payment. But XX/XX/XXXX Statement indicated that our Monthly Mortgage Payment was raised to {$2800.00} and we do not know exactly when that increase in payment was made. Why is Planet doing this without our knowledge? What other charges did they force on us secretly during the Covid-19 era to inflate what they may claim to be amount we owe them? There should be need of auditing the account. For 31 months we have been paying {$2500.00} being our Regular Monthly Mortgage Payment. During the Forbearance, we paid {$500.00} for a period of 18 months. On XX/XX/XXXX the Homeowner Assistance Fund paid to Planet on our behalf {$65000.00} for Modification. When all payments are added and all wrong charges in Covid-19 era removed, Planet will not have any justification to support foreclosure and sale of our home before returning {$65000.00} modification money to the Texas Homeowner Assistant Fund to cover up their wrongly foreclosing and selling our home. For four months, Planet had custody of {$65000.00} sent to them by the State of Texas on our behalf. Since they did not apply it to our account, did they put {$65000.00} in a drawer lying in their office for four months instead of using it to make our loan more affordable so as to avoid foreclosure? This is how far Planet has gone in oppressing, victimizing and retaliating against us. The foreclosure and sale of our home on XX/XX/XXXX is very, very wrong.We were at the court yesterday morning because the buyer wants to take over the home we have been living since XXXX. To appeal the case. we are asked to come up with {$7800.00} for appeal by Monday XX/XX/XXXX.

Company response to consumer: Closed with explanation