Consumer complaint received 2022-04-14
Company: GOLDMAN SACHS BANK USA
State: NM
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX I made a agreement with the salesman at XXXX XXXX that I would purchase a item conditional on my local XXXX  dealer handling the sale and getting the commission from that item. less than 12 hours later I learned that the salesman was going to keep the commission and denied having said anything along those lines. He refused to supply the recording and stated it would be a XXXX fee to cancel. The original charge was XXXX. I contacted Goldman Sachs via phone on the XXXX less than 12 hours from the original charge and contested the entire amount based on failure to fulfill the oral agreement. 

Godman Sachs started a contested charge freezing the funds and charges at that time. 
They than posted a refund of XXXX on XX/XX/XXXX and I again contacted them and contested the remaining amount. I believed the XXXX in total was resolved in XXXX when I completely paid of all balances and had a balance of XXXX. 

Late XXXX and early XX/XX/XXXX I used the card for a additional XXXX in charges and than on XX/XX/XXXX Goldman Sachs recharged my card under the title provisional adjustment reversal and recharged my card XXXX and a XXXX claiming that they had to clear their books! 

XXXX XXXX I spoke with them 3 times and multiple individuals and 3 supervisors agreed that the charges were confusing. I asked for a complete audit of the account to rectify the problem and was notified that they would not do any audit even though they had admitted discrepancies. 

I I immediately payed of all charges that had been accrued over the last 30 days leaving the reversed charges from XX/XX/XXXX totaling XXXX unpaid. Told them I would be reporting them and to freeze the account and allow no further charges They all admit when reviewing my account that the charges were a reversal of the chargeback showing as a specific negative but after they would call the higher supervisor would simply hang up on me or leave me on hold for up to a hour on 3 separate phone conversations. 

The original charge was disputed with 12 hours after the seller broke the contract. I never received any extra credit during the reviews by Goldman Sachs the credit was simply frozen. I will never receive any product or monetary gain from the cancelled purchase They claim I now owe them the XXXX for the original charge and have obscured the charge into the definition of credit reversal. I never received any credit or monetary funds beyond the frozen charge. yet they continually play smoke and mirrors that a tentative credit on a charge that I can't use and accrues no interest and than charge it back. 

They are committing fraud and refuse to even audit the situation because they know that it is fraud and theft, and usury. They have failed in the Good Faith aspect to protect me and actually have redone their numbers and say they gave me money to be used when the charge was contested. Which is not true and a audit would show it, yet they refuse. 

Help XXXX XXXX

Company response to consumer: Closed with explanation