Consumer complaint received 2023-09-20
Company: NAVY FEDERAL CREDIT UNION
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act Navy Federal Account # ( closed account, account number unknown at this time ), has violated my rights. Privacy Act of 1974 and 15 USC 1681 Section 602 States " There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX, and XXXX are consumer reporting agencies and I am the Consumer. These agencies have failed to do so. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states : " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " in general subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under teh following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. ( Furnisher of information to credit agencies ) the financial instituion and teh Consumer reporting agencies XXXX and XXXX do not have my verbal/nonverbal consent to furnish this information and they definitely do not have my written/unwritten consent. And and all consent to XXXX and XXXX ( Furnisher of information to credit agencies ) whether it was verbal/nonverbal, written, implied or otherwise, is revoked. 15USC6802 ( b ) ( c ) states that " A financial institution may not disclose non public personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option, not only that, but 15USC1681C ( a ) ( 5 ) states, " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15USC1681s2 states Reporting information with actual knowledge of errors, A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15USC1681e states " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Not only that, but this account was reported as a " charge off '' from the originator. 15USC1681 backs this that, Charge offs are considered income and income can NOT be reported on credit reports. 12CFR 1016.7 states that " a consumer may exercise the right to opt out at any time. I am opting out of your reporting services.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation