BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-05-17
Company: Bread Financial Holdings, Inc.
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
On XX/XX/2022 I tried to open an account and was denied .I called on XX/XX/XXXX to find out why and was told that I would receive something within 10 business days and did not .So I again called on XX/XX/XXXX and the representative said they don't have to because its not a bank account it is a high yield savings account. According to the law they are obligated to let me know why I was denied so I can know how to fix the issue. I know XXXX XXXX  was fined for the exact same issue

Company response to consumer: Closed with explanation
Consumer complaint received 2023-03-30
Company: CREDIT ACCEPTANCE CORPORATION
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
Company name is XXXX XXXX. I purchased a XXXX XXXX XXXX in XXXX and gave the vehicle back in XXXX, voluntary repossession. I spoke with XXXX from Credit acceptance she stated I still owe {$12000.00} even after they sold the vehicle for {$2500.00}. But before the repo it was {$15000.00} and im still receiving late payments on my credit report. How can i be responsible for late payments when i gave the vehicle back. I would like them deleted and blocked off my credit report. How is it possible that the original creditor can still report late payments? Thats a factual error and need to be deleted off my credit report. Its inaccurate information and unfair and seems a illegal

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-17
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I AM A VICTIM OF IDENTITY THEFT. I AM FILING THIS COMPLAINT FOR MYSELF TO REQUEST THAT YOU BLOCK THE FOLLOWING INCORRECT INFORMATION FROM MY CREDIT REPORT. SOMEONE HAS USED MY PERSONAL INFORMATION TO OBTAIN LOANS AND CREDIT CARDS FROM. I HAVE NO IDEA HOW THE THEFT TOOK PLACE. I ALSO HAVE NO KNOWLEDGE OF ANY SUSPECTS. I DID NOT RECEIVE ANY MONEY, GOODS, OR SERVICES AS A RESULT OF IDENTITY THEFT. PLEASE LET ME KNOW IF YOU NEED ANY OTHER INFORMATION FROM ME TO BLOCK THIS INFORMATION FROM MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-01
Company: LJ Ross Associates
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX did not remove 2 accounts that was opened in my name as a result of identity theft ... even after proof of the identity theft was given 4 times. 

Lj Ross assoc acct XXXX - XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX These accounts are not mine never recieved services or opened these accounts. Opened as a result of identity theft.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-14
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
On XXXX, I submitted a request to block items on my consumer report as I am a victim of identity theft. This was not a dispute, however, the FCRA has chosen to forgo Federal regulation and apply their company policy to treat this as a dispute. In fact, when I called them, they stated that their policy supersedes Federal law ( which states ) ( a ) Block A consumer reporting agency should block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than 4 business days after the date receipt by such agency of- ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report, ( 3 ) the identification of such information by the consumer, and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. I submitted proof that my social security number, fingerprints, birthdate, addresses, and other identifying information were affected by the XXXX OPM data breach as well as XXXX 's XXXX data breach. I submitted all the required documents per 15usc1681c and yet the CRA has failed to block this information and it has been over 4 days. Again, this is NOT A DISPUTE. 
XXXX XXXX XXXX XXXX, CA XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX AV XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX  Balance : {$0.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-05
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
TransUnion scammed me for {$19.00} on their " FREE CREDIT REPORT ''. This took place in XX/XX/2019 ( last year ) ... .. I canceled the transaction and received an email from Transunion that my account was close and nothing further would take place ... ... I WANT MY {$19.00} RETURNED TO MY ACCOUNT ....

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-09-01
Company: LJ Ross Associates
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
I did not receive notification that the debt was owed nor did the company notify me regarding the debt being transferred to a collection agency. After reaching out them to request this information, roughly 2 months ago, I still have not received any of this information. As of today, I believe they have sold the debt to another collection agency and as well.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2023-05-07
Company: EQUIFAX, INC.
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am in the process of purchasing a home. I noticed that on my Equifax Credit report they show that I have an account that with XXXX XXXX XXXX company. I agree that I was 2 months late for a 60 day late payment however Equifax is showing 90 day 's late. I contacted XXXX and they agree that I only have one account. over the last 2 weeks my score on My account with XXXX is XXXX. This is the only account I have with this company. However they are reporting two on my account. I do not know what to do. I speak with Equifax and they tell me that they are initiating a dispute on my behalf but they do not contact XXXX. I contact XXXX XXXX and they inform me that they are reporting one account. One my other credit reports I have only one account. I have been hurt financially and emotionally by this. I am not longer able to get my VA loan approved. I am at the end of my lease for the current home I am in and will not have a place to live after the XXXX of this month. We did not resign the lease because we had met our eligible scores for a VA home loan. Now that Equifax and XXXX has failed to do their job I no longer qualify for VA loan approval. I've been contacting them for almost a month now about this. I NEED HELP PLEASE.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-14
Company: Experian Information Solutions Inc.
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
It appears that my credit with you has been compromised. I was going through my records & noticed many files which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block these items which are found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please block/remove these files. If you feel there is a possibility these items belong to me, I will require all documentation that bears my signature ( another research items I found that requires you to verify with 100 % accuracy that these items are 100 % true, accurate, correct, complete & VERIFIABLE ). If you do not provide any records & claim the items are verified, please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly. 
XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, SC XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX, SC XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX, SC XXXX, XXXX XXXX XXXX XXXX XXXX, SC XXXX, XXXX XXXX Balance : -, XXXX XXXX XXXX XXXX XXXXXXXX Balance XXXX -, XXXX XXXXXXXX Balance : -, XXXX XXXX XXXX XXXXXXXX Balance : {$18000.00}, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-14
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX, my husband answered a call from a scammer that claimed to be from Navy Federal, and he gave them confidential information about his account. As a part of that conversation, they took money from him and sent XXXX to me via XXXX, which was tied to my XXXX XXXX XXXX XXXX  account. Due to this transaction, my XXXX account was compromised, and I was locked out. When contacting Navy Federal Credit Union, I was told to contact XXXX. When contacting XXXX, they told me to get Navy Federal. It has been a complete merry-go-round with Navy Federal. They have been very unhelpful, and one person was actually rude. I finally was able to speak with someone in XXXX who told me that the restriction was because of the fraudulent activity on XX/XX/XXXX from the scammer and my email was compromised and that XXXX would have to be the ones to remove my restriction. I contacted XXXX where it all started and spoke with an awesome manager who worked tirelessly for two weeks to assist me ; she reached out to XXXX, to XXXX, and no one would give her any answers. After investigating and researching, she discovered that this restriction was not my fault and removed the restriction from my account. I've reached out to Navy Federal on numerous occasions asking for the same investigation and help, and they refuse to help me get the restriction removed. I even explained that I changed my email so there wouldn't be any more conflicts, and they still refused to assist me in removing that restriction from my account. I do not use XXXX  as my primary banking because it's in Louisiana, and I live in Texas, and it's tough to find branches and someone to talk to in person. I use Navy Federal for all of my primary ( which I no longer want to do business with ) financial needs, and they are now causing inconveniences for me to use at the new banking institution that I've chosen to bank with because of my XXXX is restricted with them as well. I would also like to add that my husband 's XXXX was also restricted, and Navy Federal told him the same thing the restriction can not be removed, but his restriction was removed instantly after the scam.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-12
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act, account # ( s ) : XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX has violated my rights. 

15 U.S.C 1681 SECTION 602 A. States I have the right to privacy.

15 U.S.C 1681 SECTION 604 A SECTION 2 : it also states a consumer reporting agency can not furnish and account without my written instructions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-14
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Hi I am submitting this XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 719XXXX has me at a score around 590. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop n i made this clear for 60 days straight with XXXX  i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me severe XXXX and stopping me from getting this job offer n now XXXX XXXX  n cant provide to my XXXX XXXX XXXX  daughter PLEASE HELP ME PLEASE XXXX XXXX now.with no help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-05-03
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account number XXXX, has violated my rights. 15 U.S.C 1681 Section 602 A. states I have the right to privacy. 15 U.S.C 1681 Section 604 A. Section 2 also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1666B : a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-03-25
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
On XX/XX/2023 I sent Experian an FTC Affidavit via XXXX postal service certified mail which included copies of my driver license showing my correct address as well as my social security card. Im filing this complaint because Experian has failed to honor my dispute which outlines the inaccurate reporting of my address. The same information was sent to XXXX as well as XXXX. In which they have also failed to honor my dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-08-26
Company: Movement Mortgage LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX of 2021. I XXXX XXXX and spouse contacted Movement Mortgage stating. That we had submitted a formal letter and form provided by Movement Mortgage to remove PMI from our mortgage account based off of the equity now in our home due to the increasing demands of real estate. A letter was received stating that the company would soon evaluate our request. Several weeks later I received a letter from Movement mortgage asking me to provide proof of improvement made to our home. I then called and emailed Movement stating that improvement to the home was never the reason we asked for the PMI to be removed but the accrued equity in the home. The Movement mortgage representative then stated they would correct their records and an appraisal would be don on the home with fees charged to us. We were told by the movement mortgage representative that they could not accept an appraisal from us directly. My husband and and I agreed to the terms. After several follow up calls to Movement asking about the status we only received that they were working on it no further action was needed from us. After three months of not hearing any word from the mortgage company, we finally sent a demand letter for information after calling XXXX XXXX and XXXX XXXX for guidelines on removing PMI. Movement stated they were sending our case to escalation but after a week we heard nothing. Then on Friday the XXXX of XXXX, we received a call from Movement Mortgage but was unable to hear the person on the other end. We immediately return the call. The customer service representative said someone that was a costumer service supervisor named XXXX had called us and that she was messaging him that we were on the phone. The representative said she was going to cold transfer us. After 10 minutes there was no sound and the phone disconnected. We called once again to Movement and explained the series of events to the new Movement representative we were put on hold. When the representative return she said XXXX informed her that we would not be available for a call on Saturday and that we have been more than patient and that XXXX should have called us back as he knew we had tried countless time to reach him on this high priority issue. We are within our rights to have the PMI remove but Mortgage refuses to follow its owns process to move forward with our request and we seek assistance with this matter. XXXX and XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2021-08-27
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the Federal Trade Commission and I also have enclosed copies of the Federal Trade Commissions Identity Theft Affidavit. Please delete the items as soon as possible.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-14
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the Experian credit bureau to validate this account ( A ). It is not permissible to fail to validate this reporting account as unverified information without providing any proof within the time frame specified by law. My credit report includes erroneous information that needs to be investigated and corrected : XXXX XXXX  XXXX Balance : {$1100.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-08-27
Company: Lincoln Educational Services Corporation
State: NY
Product: Debt collection
Sub-product: Federal student loan debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
The school has been paid through the VA and federal grant. They were penalized for issues on there end and the federal government took back the pell from them and now the school is threatening me. I also did not give them permission to run my credit but I was alerted today that they ran my credit.

Company response to consumer: Closed with explanation