Consumer complaint received 2021-03-01
Company: DISCOVER BANK
State: NV
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
Discover Bank and it's affiliates ostensibly and according sworn declaration, on XX/XX/XXXX regarding attempted actions declared a male voice was heard. This barbarically insensitive & scurrilously sickening depiction and characterization of what this process server claims or thought they heard, is an outrageous violation of todays accepted sociological, legal, political and ideological standards of practice. Many transgender people suffer terrible discrimination from obtuse and small minded people who pigeon-hole them into compromising portrayals due to the sound, tone and/or inflection of their voices. Many are ostracized as outcasts because they have a male voice. Indeed, no one in todays world can make a statement such as a male voice was heard because there is no way to respectfully, correctly and irrefutably ascertain what gender someone is by the sound of a voice, particularly if they can not see, nor are in the presence of, the person that is being voice-labeled. 

The president issued an Executive Order prohibiting this type of behavior, in pertinent part : Executive Order on Preventing and Combating Discrimination on the Basis of Gender Identity or XXXX Orientation. XX/XX/XXXX Presidential Actions By the authority vested in me as President by the Constitution and the laws of the United States of America, it is hereby ordered as follows : Section 1. Policy. Every person should be treated with respect and dignity and should be able to live without fear, no matter who they are or whom they love. Children should be able to learn without worrying about whether they will be denied access to the restroom, the locker room, or school sports. Adults should be able to earn a living and pursue a vocation knowing that they will not be fired, demoted, or mistreated because of whom they go home to or because how they dress does not conform to sex-based stereotypes. People should be able to access healthcare and secure a roof over their heads without being subjected to XXXX discrimination. All persons should receive equal treatment under the law, no matter their gender identity or XXXX orientation. 
These principles are reflected in the Constitution, which promises equal protection of the laws. These principles are also enshrined in our Nations anti-XXXX laws, among them Title VII of the Civil Rights Act of 1964, as amended ( 42 U.S.C. 2000e et seq. ). In Bostock v. Clayton County, 590 U.S. __XXXX XXXX XXXX XXXX, the Supreme Court held that Title VIIs prohibition on XXXX  because of... XXXX covers XXXX  on the basis of gender identity and XXXX orientation. Under XXXX reasoning, laws that prohibit XXXX XXXX including Title IX of the Education Amendments of 1972, as amended ( 20 U.S.C. 1681 et seq. ), the Fair Housing Act, as amended ( 42 U.S.C. 3601 et seq. ), and section 412 of the Immigration and Nationality Act, as amended ( 8 U.S.C. 1522 ), along with their respective implementing regulations prohibit XXXX  on the basis of gender identity or XXXX orientation, so long as the laws do not contain sufficient indications to the contrary. 
XXXX on the basis of gender identity or XXXX orientation manifests differently for different individuals, and it often overlaps with other forms of prohibited XXXX, including discrimination on the basis of race or XXXX. For example, XXXX  XXXX XXXX  face unconscionably high levels of workplace XXXX, homelessness, and violence, including fatal violence. 
It is the policy of my Administration to prevent and combat XXXX on the basis of gender identity or XXXX orientation, and to fully enforce Title VII and other laws that prohibit XXXX  on the basis of gender identity or XXXX orientation. It is also the policy of my Administration to address overlapping forms of XXXX. 
Sec. 2. Enforcing Prohibitions on XXXX XXXX  on the Basis of Gender Identity or XXXX Orientation. ( a ) The head of each agency shall, as soon as practicable and in consultation with the Attorney General, as appropriate, review all existing orders, regulations, guidance documents, policies, programs, or other agency actions XXXX agency actions ) that : ( i ) were promulgated or are administered by the agency under XXXX XXXX or any other statute or regulation that prohibits XXXX XXXX, including any that relate to the agencys own compliance with such statutes or regulations ; and XXXX ii ) are or XXXX be inconsistent with the policy set forth in section XXXX of this order. 
( b XXXX The head of each agency shall, as soon as practicable and as appropriate and consistent with applicable law, including the Administrative Procedure Act ( 5 U.S.C. 551 et seq. ), consider whether to revise, suspend, or rescind such agency actions, or promulgate new agency actions, as necessary to fully implement statutes that prohibit XXXX XXXX  and the policy set forth in section XXXX of this order. 
( c XXXX The head of each agency shall, as soon as practicable, also consider whether there are additional actions that the agency should take to ensure that it is fully implementing the policy set forth in section XXXX of this order. If an agency takes an action described in this subsection or subsection XXXX b ) of this section, it shall seek to ensure that it is accounting for, and taking appropriate steps to combat, overlapping forms of XXXX, such as XXXX  on the basis of race or XXXX. 
( d ) Within 100 days of the date of this order, the head of each agency shall develop, in consultation with the Attorney General, as appropriate, a plan to carry out actions that the agency has identified pursuant to subsections ( b ) and ( c ) of this section, as appropriate and consistent with applicable law. 
JOSEPH R. BIDEN JR. THE WHITE HOUSE, XX/XX/XXXX. 

According to this president, lack of gender or transgender identity sensitivity conclusively contributes to extreme prejudicial bias.

Company response to consumer: Closed with explanation