Consumer complaint received 2019-06-19
Company: CNG HOLDINGS INC
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
A company known as WhyNot Leasing also known as Tempoe LLC has made attempts to collect money not owed and processed transactions for items I did not receive. The company attempted and completed charges to my credit card for items not owed nor did I receive or have possession of. 
WhyNot Leasing also charged my card for amounts not even initially agreed upon in the amounts of {$140.00} and {$20.00} because the agreed to amount was {$280.00}. I initiated a contract in XXXX of XXXX for furniture for my father who has become ill. The first amount was processed that month in the amount of {$280.00} and would be {$280.00} thereafter according to the agreement. 
My credit card was charged for random amounts such as {$20.00} and {$140.00} which was never agreed to. The furniture order was in XX/XX/XXXX and I was told it would arrive in a few weeks. I was concerned with my father 's health and what would happen if I wanted to cancel the items and was told not to worry because I would be able to cancel the items at anytime and any amounts paid would be refunded in the event he had to have assisted living. My father became gravely ill in XXXX of XXXX and I called the XXXX location to cancel the items which is where I initiated the agreement with WhyNot Leasing and they said it would all be taken care of. I brought my father to the XXXX XXXX Hospital Emergency Room in XX/XX/XXXX and he ultimately passed away in XX/XX/XXXX. However, I was still being charged for the furniture I did not pick up and WhyNot Leasing stated that no one cancelled the order as discussed, but knew that the items were still at the XXXX location. I emailed WhyNot Leasing in XX/XX/XXXX basically reiterating the same conversations I had with the XXXX location and with WhyNot Leasing explaining that these items were cancelled and are still at the XXXX location. Everyone acknowledges that the items are at the XXXX location but still will not process a refund. I had these charges put on my XXXX card thinking that I would have some protection in the event of problems because I was paying for items in advance of receiving them. I contacted XXXX to have these charges reversed because no one is doing anything at WhyNot Leasing or at XXXX about these charges to my credit card. XXXX informed me today that their options are limited and said that the charges will remain on the card. 
Its like a nightmare because I have to relive the time my father passed away by having to re-explain why I cancelled items for purchases for a loved one that passed away. I am simply requesting a refund for items which is only fair because I never had possession of those items nor did I receive those items. I will attach a copy of the follow up email I sent to WhyNot Leasing back from XX/XX/XXXX which they never responded nor returned any of my calls and an audio recording of them acknowledging that the lease was cancelled but no refund was ever issued.

Company response to consumer: Closed with explanation