Consumer complaint received 2021-06-07
Company: Residential Credit Opportunities Trust
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I worked in the XXXX XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX and XXXX. I was an XXXX XXXX as a result of the corona virus pandemic we started receiving word in XXXX and early XXXX that our normal work was possibly going to be cancelled or postponed due to the corona virus pandemic. Going off the information that our president of the United States and our government was telling us we were staying optimistic that we would be out of work for a short period of time. Which we now realize in XXXX was not the case. As of today we are waiting for word if our XXXX XXXX Nevada show will go on as planned in XXXX of XXXX. As a result of not having work because of the corona virus I started communicating with my loan servicer who I had found out about a month earlier that my mortgage had been sold from my previous loan company which was XXXX XXXX home loans and is now being serviced by XXXX XXXX XXXX XXXX XXXX XXXX XXXX ca XXXX. Phone numberXXXX. And the new owner of my note being XXXX XXXX XXXX XXXX XXXX as owner trustee of the residential credit opportunities trust XXXX. I started communicating with XXXX in XXXX of XXXX because they were the phone number and contact information on my mortgage statement. After staying in at least weekly contact with a representative named XXXX I was being assured by him that because of the worldwide pandemic there would be no problem in getting assistance in the form of a forbearance or just putting some of my missed payments on the rear of the loan. In addition to me staying in touch with him weekly I also had sent him emails showing documentation of being out of work. Then all of a sudden out of the blue on XX/XX/XXXX which that day I was very depressed from being out of work and the delay of the states program to get financial assistance for people being affected by the pandemic. A call comes in from a man who identified himself as XXXX XXXX as the owner of my mortgage. I immediately thought this is very strange since in all of my 55 years of having loans its usually the servicer that contacts you. I had informed him that I had been in constant contact with XXXX at XXXX. He informed me that XXXX no longer worked there and that he would be the one in charge of any modification or forbearance of my loan. Over the course of the approximate next 30 days I sent him my hardship letter also all of the emails I had sent to XXXX from XXXX. Also had stated in a letter dated XX/XX/XXXX that I could immediately make two mortgage payments through XXXX XXXX or cashiers checks. But I would need XXXX, XXXX, and XXXX of XXXX payments put into a forbearance agreement or put on the rear of the loan. I also informed him that from XX/XX/XXXX payment on there would be no delinquencies and I would be able to continue all payments going forward in a timely fashion. Over the course of our communication which I also included the loan servicer XXXX and XXXX XXXX CEO of XXXX XXXX XXXX XXXX XXXX. I was told by both XXXX XXXX and XXXX XXXX that they would not give me a forbearance they would not put the three payments on the rear of the loan and they would not offer me any assistance of any kind. They had told me in a demanding and threatening manner that if I could not come up with all they money for the past due payments and in addition to those 4 past due payments they were asking for {$5200.00} which that was the first time I had ever heard of that amount which they said that I owed my prior mortgage company. Which was money that was owed to XXXX XXXX. In addition to that there was {$980.00} of unexplained attorneys fees which they could never explain when I requested both written and verbally an explanation of the charges. Therefore they wanted all of these amounts plus four missed payments for a total amount of over {$12000.00} even though I immediately had the ability to make three mortgage payments plus late fees.they would not work with me in any way wanted all of the money when Im already out of work in the middle of a pandemic. They told me that I live in too nice of a neighborhood that I needed to sell my house and take my equity and go rent a house before I lose all my equity and they offered to put me in contact with a realtor. They also stopped paying my property insurance and taxes. And have put my home in foreclosure with a court date of XX/XX/XXXX. When I inquired with XXXX XXXX and XXXX XXXX which my previous loan companies were always one of the two, they told me as a result of a private lender buying my mortgage that I lost out on getting the assistance the government was providing. XXXX search the heading Door is shut to millions of American homebuyers all of the people I have mentioned including the loan company are in the article. I have documentation of all the letters I have referenced above.

Company response to consumer: Untimely response