Consumer complaint received 2017-07-17
Company: CITIBANK, N.A.
State: MD
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
This is in response to the Citibanks letter dated  XX/XX/XXXX  to my complaint #  XXXX .
The Citibank has completely ignored my statement, I never participated in any promotion that offered 10 times the interest. in my complaint.
If the Citibank insists on its conclusions that I participated in the 10 times the interest promotion and not the {$500.00} bonus, where is the proof? Is my reading something over the phone sufficient proof that I participated in a promotion without knowing details? Did I also waive my rights to receive the Promotion Disclosure Letter? I do not believe so. Why Citibank avoided sending me the proof for its findings?
On  XX/XX/XXXX  at   XXXX   XXXX   EST, I called   XXXX   and spoke with a Personal Banker called   XXXX   regarding the bonus {$500.00}. She assured me that I met all requirements to receive the {$500.00} bonus and the {$500.00} will be deposited in my account on  XX/XX/XXXX . When I asked for the confirmation of the {$500.00} deposit in writing, she said that it was unnecessary. I spoke with her supervisor called  XXXX . The supervisor promised to send the confirmation to my home address as she was unable to send me any email. She also told me that she was going to make a special notation in my account to deposit the {$500.00} bonus on  XX/XX/XXXX . I am still waiting for the mail and also no one in Citibank can locate either   XXXX   or the supervisor. If they were allowed to provide their full names, phone number, email and their IDs, I may be able to contact them directly. I was told that the policy of Citibank prohibits them to reveal their full name etc.
On  XX/XX/XXXX  I made an online inquiry at the Citibanks secured web site regarding the {$500.00} bonus. The Citibank sent me a response letter in the US mail stating that I participated in a promotion called  XXXX  and my account was deposited {$33.00} on  XX/XX/XXXX . I do not understand why this promotion number is different from promotion  XXXX  found in the recent Citibanks response letter. Why I was under    XXXX    promotions? If they are the same, then why didnt the bank disclose this information when I opened the account? I never participated in any of those promotions. If any one of them is a targeted promotion, then Citibank may have sent an email or an invitation in the US mail with the Citibanks Promotion Disclosure Letter. But I never received the Promotion Disclosure Letter. Also, why didnt the Citibank send me the Promotion Disclosure Letter with its email dated  XX/XX/XXXX  notifying the transfer of {$25000.00} to the new account?
If I had received the Citibanks Promotion Disclosure Letter when I opened the new account, I would have never opened the account or sent the {$25000.00} to sit there for 90 days to earn {$33.00}. The Citibank also failed to disclose the fact that how much money one has to deposit in a saving account and keep it there for 90 continuous days to receive the maximum {$500.00} under the 10 times Interest promotion.
Because Citibank failed to disclosure promotion details, I expect the bank to deposit the {$500.00} in my account now with any earned interest.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief