Consumer complaint received 2022-10-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
MY unemployment benefits were seized back in XXXX of XXXX paid through the Arizona XXXX and has yet to be returned to us as promised by either the banking institution or the state agency during a time when we were homeless and about to attain a residence the money was taken abruptly from our accounts and we went without reasonable explaination for some time. 

The benefits are still showing as paid in our XXXX unemployment online account and were included on our XXXX from XXXX, reported as paid income however they never adjusted the balance to subtract the money that was seized from the benefits paid amount. XXXX assured us that they never seize benefits back from filers and would simply send out an overpayment notice or bill if thee was an issue. They also stated that have no record of ever receiving the benefits back from Bank of America and therefore did not adjust the benefits paid amount from our payment history. 

Bank of America still say they sent the money back but has failed to provide any additional proof to trace where the money actually went. The amount taken from Bank of America prepaid benefits card account is approxomately $ XXXX and was never adjusted on my unemployment insurance record to remove the money they seized from the XXXX balance. 

I am trying to obtain a status update on how and when the bank is suppose to be contacting harmed customers about repayments and to check if we were included as harmed customers because I have not received any information from the bank and they are just as unhelpful today as they were when we reached out to them XXXX years ago when the incident first occurred. 

ADDes tier 1 rep. Emailed the bank i fiemi g rhem that no miney was returned back to them feom Bank of America for my account. The bank recently told me they sent a check out to my old Arizona address back in XXXX, and several Bank if XXXX XXXX thereafter assured me that a new check was being expedited and mailed to me on XX/XX/XXXX or XXXX of XXXX. I call back days later and I go through the whole routine all over again and find out they have not issued a check and ill not be issuing it. It was stopped and then they refer me back to AZ XXXX who to date insists they never received benefits returned money back and do nit conduct business of confiscating funds from claimants, instead they would've issued a overpayment notice if there was a problem. 
Bank if America nor AZ XXXX have sufficiently or diligently resolved or addressed my concerns nor have they provided any type of update in regards to my inclusion on the CFPB order which fined Bank Of America for wrecklessly seizing XXXX benefits dueing the pandemic. I havent received any notice about repayment through that channel either. 

The XXXX still have no record of ever receiving the money back so I have been basically billed for a payments I never received and also.taxed for it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation