Consumer complaint received 2021-02-14
Company: The CBE Group, Inc.
State: TN
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I never gave The CBE Group my direct consent to communicate with me. I received a petition for an alleged debt from them in the amount of {$3100.00}. They list the Internal Revenue Service as a Creditor. I never give out my private dwelling address. I was VERY disturbed when I received something in the mail from an unknown company that I have NEVER done business with. I called the company and I am in possession of the recording where representatives from The CBE Group had access to my private personal information including my social security number. When I responded to the mail they sent me I received one communication where they stated they did not have an account for me but then received two other letters where they stated they were returning an account they referred to " your account '' back to the Internal Revenue Service. It is VERY upsetting and stressful that my information is being transferred without my consent to people I am not giving my direct consent to. I have proof of all documents received from the company and my responses to them along with copies of electronic receipts and tracking numbers from the USPS. I also have two call recordings as well. My information has been breached. The CBE Group also committed mail fraud by sending me nonmailable matters through the mail. I am sick of the deception and false and misleading communications. 

The CBE Group is willfully in violation of 15 U.S. Code 1692j ( a ) " It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. '' The CBE Group 's response to my last complaint about attempting to collect a debt mentioned, " Our records indicate the account was returned to our client on XX/XX/2021 and is no longer being handled by CBE. Sincerely, XXXX XXXX CBE Compliance ''. This is yet another violation I never gave my direct consent for my private information to be sent to anyone. I am aware that The CBE Group has access to my social security number and private information. Returning MY information to a client constitutes identity theft. My permission was never given. 

A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. I find the language in every correspondence I received from the company obscene and profane. Every word that I have read and also the conversations I have had with representatives from the company. It is upsetting being harassed and petitioned for a debt when the United States is in Bankruptcy. Too much of my precious time and energy has been wasted dealing with this debt collection company.

Company response to consumer: Closed with explanation