Consumer complaint received 2023-11-11
Company: Coast to Coast Financial Solutions, Inc.
State: KS
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX has attempted to charge me {$40.00} for trash service provided at my residence on XXXX XXXX in XXXX, KS. I fully paid XXXX XXXX for the period XX/XX/XXXX to XX/XX/XXXX and then cancelled their service for the next period due to miserably poor service. 

During the prior period XX/XX/XXXX to XX/XX/XXXX XXXX XXXX failed to pick up both trash and recycling on several occasions. The service interruptions began to occur occasionally prior to XX/XX/XXXX but the number of weeks skipped by XXXX XXXX became more frequent during XXXX and XX/XX/XXXX. During XXXX I went consecutive weeks without a trash pickup therefore I was forced to find another trash and recycling service provider. As a result of the unfulfilled services by XXXX, I contacted customer service on Thursday XX/XX/XXXX to cancel my service and request a credit for the incomplete service during the prior period. I did not receive a credit for the skipped weeks. Instead the customer service representative explained XXXX was having difficulty hiring and retaining drivers. I was instructed to put the containers at the curb on XX/XX/XXXX as they would send a truck to retrieve their containers. I followed the instructions however no pick up occurred. I followed up again and was told the truck would come on XX/XX/XXXX to pick up the containers. Again, no-show by XXXX. This annoying cycle continued for nearly five more months and on XX/XX/XXXX XXXX XXXX finally arrived to retrieve their containers nearly six months after service had been cancelled. 

I am confident I am entitled to a refund from XXXX XXXX for the multiple weeks of unfulfilled trash collection services they failed to provide to me. I am willling to settle for a {$0.00} balance but I am absolutely unwilling to pay an additional {$40.00} for services they did not provide. In XX/XX/XXXX I received a debt collection notice from COAST TO COAST FINANCIAL SOLUTIONS advising me I must file a dispute prior to their XX/XX/XXXX deadline. On XX/XX/XXXX I sent a written notice to XXXX XXXX explaining the same details noted in my description above. No response from XXXX XXXX, instead I received a second letter from COAST TO COAST FINANCIAL SOLUTIONS on XX/XX/XXXX threatening to report the alleged debt to XXXX, XXXX and XXXX if I do not immediately pay {$40.00}. 

Undoubtedly it would be easier to simply pay the unjust amount however I am fighting because neither REPUBLIC SERVICES nor COAST TO COAST FINANCIAL SOLUTIONS should be allowed to intimidate customers into paying unjust amounts. I understand COAST TO COAST employees are paid incentives based on the amounts they successfully collect therefore it does not surprise me they are both persistent and aggressive in their efforts. I am an XXXX year old retired man so I have the spare time needed to defend myself from this unjust bill collection scam. I faced much tougher obstacles as a XXXX XXXX XXXX andXXXX I am not intimidated by some kid at COAST TO COAST FINANCIAL SOLUTIONS who probably never served their country. 

I appreciate the US Government for having established the CFPB to hold companies accountable for their conduct. Thank you for taking time to evaluate my case. Please let me know if you would like to have copies of the invoices and letters between me and these two parties.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation