Consumer complaint received 2022-04-30
Company: Blockchain.com, Inc.
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
I filed a few complaints to far on how BlockChain treated me but as they have not compensated me yet, I have to keep filing new ones. 

Here 's what happened : I had set ALL possible security measures BlockChain has to offer : I obviously have a account password set, I furthermore set up XXXX with XXXX Authenticator, and I had additionally set up facial ID. 

Such secured wallet is necessary for me, as for work I travel and occasionally have to use XXXX. 

Implication : All this means that, for someone else to access my Wallet, they would have to steal my password, my phone ( XXXX ), get PAST the security on my XXXX (! ) to get access to XXXX Authenticator, AND MY FACE?? 

Right. 

Yet, BlockChain confiscated all my Crypto assets, worth over XXXX $ for over half month. 

When asked why exactly - NEVER have I gotten a response or facts, all I got was either nothing or terribly vague, non substantial assumptions. 
For over half a month. 
The impertinence goes further : I was then BLACKMAILED that ONLY would my crypto be released IF I would give up all locations I had been lately. 

Let me repeat that, as I can not overstate the significance of it : Instead of them asking : Hey, XXXX, we see an attempted access from location X and Y, was that you? as ANY other solution provider I use for Crypto DOES, they blackmailed me to fully give up my privacy ( which obviously they have no right to ) OR ELSE they would continue to confiscate my wallet. 

It means BlockChain was wrong on a technical level ( all security was in place ) on a moral level on a legal level, as they have no right hijacking my crypto UNLESS I gave up my privacy The frustration aside, I rely for my living on making money with crypto. For over a half month, that has been taken away from me. 

What all the above means is that BlockChain.com hijacked all my crypto, for over a half month, for no reason with personal financial implications for me. 
Such random XXXX XXXX practices call for XXXX regulation. 

It also means we have unfinished business as I have not been compensated for this brutal, unilateral, and uncalled action : Not for the wrongful confiscation of my crypto ( worth way over XXXX $ ) for a half month Not for the lack of income as I could not access, invest or use my wallet assets to make profit for a half month Not for all the time I have poured into attempts to recuperate my assets from BlockChain.com during a half month Not for all the times I filed complaints for all the above The claim to be a serious, trustworthy, accountable platform, comes with taking responsibility for ones misguided actions. 

The estimated ( conservative ) damage amounts to XXXX per week in my case ( portfolio ). 
Which means BlockChain owes me XXXX XXXX. 

As BlockChain by now has acknowledged their faux pas, and finally released most of my crypto, what I am asking is that they also take responsibility for the damage they have done. 

And I will keep reminding them, here and elsewhere, till they do.

Company response to consumer: Closed with explanation