Consumer complaint received 2023-02-04
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
At some point in XXXX 2022, my AA Advantage Aviator Red Mastercard account issued by Barclays had the address changed without my permission. Shortly thereafter, two charges for {$5000.00} each ( {$10000.00} total ) and then another for {$2100.00} were made in XXXX 2022. Those charges were paid directly from my XXXX XXXX XXXX XXXX account. However, because the statements were not going to my house but instead to the address provided by the fraudster, I had no knowledge of the theft. 

At some point in XXXX 2022, Barclays issued a credit card with a different number under my legitimate account to a fraudulent authorized user. Under no circumstances did I request or provide information allowing an authorized user to be added. The fraudulent authorized user is XXXX XXXX and the address she is associated with is the same address my account was changed to in XXXX 2022. XXXX then attempted to add XXXX XXXX as another authorized user but was denied. I opened a formal complaint with Barclay in XXXX 2022 after I was denied a car loan due to delinquencies on my credit report, which were caused by XXXX 's theft. 

I spoke with Barclays multiple times inquiring about the investigation and the securities department at Barclays casually mentioned XXXX 's name stating she is a " known name '' to them. During the fraud at Barclays, XXXX also falsely acquired my XXXX card information and stole close to {$40000.00}. I have finally been reimbursed for those debits through XXXX but Barclays is not reimbursing me. It is important to note that XXXX also funneled monies to my credit cards from other banks, including XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX would make direct payments from these banks and then use the payments to make cash advances at XXXX XXXX in XXXX, Texas and XXXX XXXX in XXXX, Texas. XXXX has defrauded customers of each of these banks and used my Advantage Aviator Red Mastercard to funnel the funds to herself. I insisted Barclays give me all the information, including transcripts, indicating how XXXX was able to make herself an authorized user. Barclays nonchalantly indicated XXXX had my information and was approved as a user. Truly, the largest disservice besides the theft is that each time I speak to Barclays, I have to jump through hoops and security authorizations before Barclays will have a discussion with me yet a known fraudster was able to quite easily make themselves an authorized user. Barclays securities department is clearly lacking the ability to protect its customers. 

In XXXX 2022, Barclays sent a letter addressed to XXXX XXXX ( this was the first time XXXX was used but my statements as well as background checks have the name XXXX XXXX ) to my home address. The letter stated the primary account was closed due to suspicious activity and pending further investigation. This was the same account I reported to Barclays in XXXX 2022. Again, this is evidence of the incompetence within Barclays organization that they are now addressing a letter to me using the fraudster 's name. 

Barclays found fraudulent activity on my account and have not made any attempt to resolve the issue. Instead, I spend countless hours initiating conversations with them that are not helpful.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation