Consumer complaint received 2021-12-22
Company: Rausch Sturm LLP
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
The company Rausch Sturm LLP has been contacting me since XX/XX/2021, I had in several attempts to communicate with them in regards this matter. 
Instead they continue to pursuit payment of a debt that was already paid and collected in a phone call with a debit card by XXXX a collector that XXXX XXXX uses to collect they payments, On XX/XX/2021 email was sent with proof of payment to XXXX with all the screenshots from bank statements of payment made and the settlement letter from XXXX. No action was taking. No communication was made back to me. 
On XX/XX/2021 called and spoke to XXXX XXXX they claimed never receiving any documentation and asked to sent documents one more time to XXXX. They asked for actually bank letters thwey ask for copies. I sent. 

On my effort to find out the status and get this over, I contacted them one more time in XXXX XXXX via email again, he asked for original documentation and asked for XXXX and XXXX statement just to make sure money was not returned from my bank back to me, if this was not enough, on the same day they asked me to foward everything again to XXXX to reviwed and make a decision, they claimed to be more than enough proof. 
I did not heard anything from them. I called back again and spoke to them I told them that all of this was preventing me from refinace my home so I can have more affordable mortgage payment and that I needed their help to help me removed this derrogatory marks. XXXX XXXX asked for all of the documents one more time in XX/XX/2021 One more time, I asked if this was a game or if they giving me thr round around, XXXX XXXX said that was needed for started a claim. I did not heard anything from them. 
My mortgage company waited for me, they advise me that XXXX national bank was still reporting me as derrogatory. 
I called Rausch Sturm and spoke to XXXX XXXX, she said they treated my case as a claim not as a dispute and asked one more time to send all the documentation back to her to XXXX. I sent all docments for fith timeand said to give her more time she said to give her 5 days and called back, I made several attempts to XXXX to get a hold of her On XX/XX/XXXX on XX/XX/XXXX she was not avalible On XX/XX/XXXX they asked for my permission of her calling me back to return my call and I said yes, she nver called me. Today XX/XX/XXXX I spoke with Supervisor XXXX XXXX and not before I spoke to XXXX XXXX who asked to be sent one more time the XXXX statement with the payment being made to XXXX on XX/XX/2021. Supervisor XXXX said that I was going to be receiving a call from her of the status of the dispute put in place by XXXX XXXX in XX/XX/2021. This is absolutely exsausting. I do not know what esle to do to showed them it was taking care of since XX/XX/2021 in a debit transcation via phone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation