Consumer complaint received 2021-06-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
In XX/XX/XXXX I founded XXXX page on the name XXXX XXXX XXXX, which presented himself as a broker in a company with own platform in internet XXXX.He told me that his company welcoming investors.He positioned himself and his company as a trading company, which with your money doing trading. I registered myself, provided personal information and first my investment was on XX/XX/XXXX XXXX $ through XXXX XXXX on the name of XXXX XXXX XXXX XXXX XXXX XXXX Ohio XXXX USA.Tracking number XXXX XXXX XXXX XXXX. My investment rapidly popped up in platform with address XXXX. However, trader and lead of company XXXX XXXX XXXX recommended me to add additional XXXX $ speed up my trading. He highly recommended to pay as soon as possible through ATM bitcoin machine. QR code of his wallet was provided. I paid additional XXXX $ more.When trading week finished my profit was XXXX XXXX $ .They congratulate me with successful profit. Problems start when I asked about withdraw my money.In that platform they have that option for withdraw but is out of service, basically just for screen. XXXX XXXX XXXX XXXX wrote on XXXX that I can not withdraw money without paying 20 % of profit as a commission. XXXX $ I paid with bitcoin through ATM machine and XXXX $ with bank deposit to account of Bank Of America on the name XXXX XXXX, bank address:XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX, account number:XXXX. 
Who was that person I have no clue, probably their company employee. When I deposited money successfuly, XXXX XXXX asked to deposit now 15 % taxes, he said without this I will be no able to withdraw my profit .Everything should be paid rapidly. He promised to me that my money will be deposited to my bank account after I will pay 15 % taxes. XXXX $ I deposited again to the same bank account of XXXX XXXX .Deposit done XXXXAll bank account information was provided by XXXX XXXX. When I paid 15 % taxes, XXXX XXXX wrote me in XXXX that from now I need to communicate with their account manager XXXX XXXX XXXX XXXX XXXX.Mr XXXX told me I need to open account in online bank .Without this I can not claim my profit. This is something annoying, because they gave me guarantees before that they will deposit my profit to my bank account. Plus Mr XXXX said I need to pay XXXX $ more to open account in that bank. XXXX of that bank is XXXX.fund. I was asked to pay that amount through bank transaction.I paid XXXX $ to XXXX XXXX, account name : XXXX XXXX, account # XXXX, bank address:XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX, USA .Deposited done XX/XX/XXXX as a transfer. When they received my deposit they said that now I need pay XXXX $ to receive credit card from their bank for OTD code and then immediately I will receive my profit.I clearly understood that I dealing with scammers.I asked them kindly for refund and they just ignored me .They manipulate me through phone calls even in the night time. I reported to the police but nothing was done yet I reported to my bank Bank of America for XXXXnvestigation of fraud and asked for possible claim my money transfers back, because I have a fraud problem and those people have my personal information and my money .However first claim of XXXX $ my bank denied without proper investigation I asked them just today XX/XX/XXXX to reopen my claim.The traider XXXX XXXX probably is not same person which positioned himself in XXXX XXXX He calling me from number XXXX XXXX XXXX XXXX even in the night time, manipulating me and scaring that they will closed my account in their platform and I will loose my profit .I kindly asked You to help me in this case of misunderstanding with my bank which doesn't want to help me with claim and just denied and with this scam company XXXX. Thank You.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation