Consumer complaint received 2022-02-10
Company: GOLDMAN SACHS BANK USA
State: MN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
I opened my Apple Card credit card with Goldman Sachs Bank USA on or around XX/XX/2021, when my XXXX XXXX and credit history were poorer than they are today. Since opening the credit card, I have requested numerous credit limit increases and I have been denied for each and every single one. The Apple Card only allows you to request credit limit increases through their secured messaging feature, at which point the credit limit request goes through a quick, less-than-five-minute, automated review, in which no human ever looks at the credit limit request ; each denial is system-generated and automated in nature. I was able to speak to an Apple Card / Goldman Sachs Bank underwriter about this concern in 2021, and I was told by her that there is no such thing as a manual review process for credit limit increases with this card -- all reviews are system-generated and there is absolutely no way for a human to intervene. The underwriter advised me to continue using the card for purchases -- thus incurring fees and interest that would be paid to Goldman Sachs -- and making on-time payments. In the nearly one year since I've had the credit card, I have never been late ; I have made well above the minimum payments required ; I use the card almost daily ; I sometimes pay off the balance in full within a day or two of using the card ; and I have met every single condition that the underwriter and their text messaging customer support associates have given me. On top of this, my credit score and credit history have improved drastically since I was initially approved for the credit card in or around XX/XX/2021. Despite all of my excellent payment history with this card, excellent card usage, meeting all the so-called requirements that Goldman Sachs own representatives advised me to meet, and now having even better creditworthiness than when I was approved for the card nearly one year ago, I am continually denied a credit limit increase for various reasons that change each time I request a credit limit increase. Some of the reasons are vague and non-descript at best : " length of time accounts have been established '' or " too many accounts with balances. '' My credit reports and credit history have only improved since the opening of this account, so the " length of time accounts have been established '' has actually increased, and I believe that this particular reason for denial is knowingly vague and false. To say " too many accounts with balances '' makes no sense : I am using all of my credit, in and outside this Apple Card, responsibly ; it stands to reason that in order to have good credit, you must use it, so it's unfair and deceptive of Goldman Sachs to decline my credit limit increase requests because I am satisfactorily using credit with other banks and lending institutions. Furthermore, Goldman Sachs only reviews credit reports and credit scores once monthly from soft pulls they do. That said, my credit report changes more than once monthly, so here again, when no human is involved and Goldman Sachs 's own underwriter says that no human can intervene to review credit limit increase requests, this is unfair and deceptive to me as a consumer who is using their credit card -- - and other credit -- responsibly and with excellent payment history. In summary, I believe Goldman Sachs is knowingly using unfair and deceptive credit and lending practices to routinely deny my credit limit increase requests, despite my outstanding payment history with them and other creditors. Goldman Sachs can not reasonably expect me to use ONLY their credit card, to never incur balances on my other credit cards, and to never seek credit elsewhere ; such requirements are unfair and abusive. I have attached copies of the various decline letters I have received over the past year.

Company response to consumer: Closed with explanation