Consumer complaint received 2023-06-12
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Michigan Unemployment deposited {$570.00} with XXXX XXXX XXXX  on a XXXX debit card account on XX/XX/XXXX, my final unemployment " check ''. On XX/XX/XXXX I used this debit card at my bank ATM, Huntington Bank. I tried to withdraw {$300.00} from the Huntington ATM located at XXXX XXXX, XXXX XXXX XXXX, MI. I could hear the ATM counting out the money, then all of a sudden the screen changed to a not authorized screen, then sounded like the ATM was counting money again and I never got a receipt or my {$300.00}. 
Did it give my money to next customer or what? ( I had a earlier problem with this ATM and Huntington Bank and my personal account where I withdrew {$400.00} and it debited my account {$800.00}. on this occasion, branch put the extra {$400.00} back in my account ). 
I drove directly to my local Huntington bank branch, located at XXXX XXXX  XXXX, XXXX XXXX XXXX, MI. The Huntington employee, ( a woman, no name ), took 15 minutes, and her making two phone calls, to convince her that Huntington even had a ATM at XXXX XXXX. XXXX XXXX XXXX  deducted the {$300.00} from my card balance. 
After telling her my story, she told me this has nothing to do with Huntington, and that I need to contact XXXX XXXX XXXX. I contacted XXXX XXXX XXXX  and they deposited {$300.00}, plus {$4.00} ATM fee tentatively, back into my account, until investigation completed. On XX/XX/XXXX, I received a letter from XXXX XXXX XXXX  XXXX XXXX XXXX XXXX. stating that, '' based on their investigation, we have concluded no error occurred '', and they want {$300.00} back. I now have a negative {$300.00} balance on this unemployment payment account. Claim # XXXX The letter goes on to say that a copy of the documents they used in their determination can be provided by calling number on my XXXX, XXXX XXXX XXXX. I called XXXX XXXX XXXX  at this number in XXXX, spoke with a gal that could not provide any details and was no help at all. I asked her to send me a copy of their documents, she agreed to, and I have not received anything at all. They just debited my account {$300.00} so I have a negative balance. 
Huntington bank has not been any help either. I did not get this money from the ATM and I am particularly outraged that XXXX XXXX XXXX  operates like this with people 's unemployment money. I just tried Huntington bank as part of promotional program to get {$150.00} for opening new account, then they turn around and XXXX me out of {$300.00}! 
Personally, I think the problem is with Huntington ATM as far as cash outlay or completing the transaction and XXXX XXXX XXXX  just logged the transaction and debited my account. The XXXX XXXX XXXX  gal made a comment about if the ATM comes up short or not at it's next re-filling might be how they check. We are even now, so I am not paying XXXX XXXX XXXX  the {$300.00} they claim I owe. I will also be filing a complaint with Michigan Unemployment to make them aware of XXXX XXXX XXXX  practices to card holders. I have since retired and have no further use for either of these financial institutions, or their XXXX XXXX school of business ethics! 
XXXX XXXX

Company response to consumer: Closed with monetary relief