Consumer complaint received 2020-03-13
Company: C2 Financial Corporation
State: CA
Product: Mortgage
Sub-product: VA mortgage
Issue: Closing on a mortgage

Complaint:
I attempted to do a VA refinance with this company through a broker named XXXX XXXX. I was referred through another broker who said they would be able to get me a better deal. It was a simple interest rate reduction loan with 2 deferred payments which is standard. I had clarified that the plan was to defer the payment in XXXX and XXXX. Understand that I started this process at the beginning of XXXX. So, I payed my XXXX payment and provided all the requested documentation. There were long lags in communication where I literally could not get a hold of XXXX causing delays as was my current lender who was not providing the payoff. We worked very hard to get this done in XXXX, but I felt as if I was working alone and constantly trying to follow up and make sure we were on track. Long story short I asked Mr. XXXX the last week of XXXX if he thought we could close in XXXX and he said it was a long shot. Confused, I asked if that was going to be okay with my current mortgage. He told me we wouldn't be late until XX/XX/XXXX. Should I have reminded him that I hadn't payed XXXX at this point? Maybe, but I thought he knew as that was what we'd discussed all along. It's irregardless as he had all the information that would have told him XXXX had not been paid. They got the payoff on XX/XX/XXXX and didn't contact me for 8 days. XX/XX/XXXX they asked for my wife 's email? Then on the XXXX for a mortgage statement from my current lender which was provided in 15 minutes and was another document that told them XXXX hadn't been paid. They finally sent disclosures out on Monday, the XXXX. We had the disclosures back within hours. I heard nothing yesterday and asked my wife to reach out. XXXX texts back saying we are delinquent on our XXXX payment and now the loan can't move forward. I about lost my mind. This guy is now playing dumb. It's absolutely crazy because had there not been an 8 day lag from the XXXX to the XXXX and we had closed last week as I thought we would, we wouldn't even be in this situation as my current lender didn't report me late until the XXXX. I've spoken to XXXX XXXX who is the General Manager  of this company. He was initially very apologetic and seemingly wanting to help. I just now got a long email from him in which he is basically going to bat for XXXX and I can see the writing on the wall. They are getting ready to wash their hands of it and now my family and I are going to pay for XXXX XXXX incompetence and laziness. We are now fighting a late payment with the current mortgage holder that has already negatively affected my credit score. As a result we won't be able to capitalize on current fantastic rates and I am going in the hole trying to catch up on my current mortgage. We went into this to save money and are now in much worse financial shape from dealings with this company and XXXX XXXX. I am a XXXX XXXX veteran with over 20 years of service in the XXXX XXXX  and these guys couldn't care less. I've never been more disgusted with a situation than I am with this one.

Company response to consumer: Closed with explanation