Consumer complaint received 2021-10-08
Company: LEXISNEXIS
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Despite several written requests ( copied below ) Lexis Nexis has failed to correct incorrect information about an auto insurance claim in which I was NOT involved. Furthermore they refuse to reply in writing to repeated requests to confirm the correction. Lexis Nexis incorrect report information has cost us a great deal of money in higher insurance premiums.

___________ Preview LexisNexis Customer Support Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. 
To update your question with additional information, click here Subject Has My Report Been Corrrected? 

Response By Email ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) Dear XXXX XXXX : Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

Please contact the LexisNexis Consumer Center at ( XXXX ) XXXX between the hours of XXXX XXXX and XXXX XXXX EST, Monday through Friday, and a representative will be happy to assist you. 

If any additional assistance is required, please feel free to contact us again. 

LexisNexis Consumer Center Customer By XXXX XXXX ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) No that is unacceptable. I want an answer on the record in writing. That is why I emailed you. 

When organizations avoid putting things in writing it is suspicious. 

Reply completely to my inquiry in writing. 

It has taken far too long to correct your records and that costs me more damages every day. 

XXXX XXXX On XX/XX/XXXX, at XXXX XXXX, LexisNexis Consumer Support XXXX wrote : Preview LexisNexis Customer Support Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. 
To update your question with additional information, click here Subject Has My Report Been Corrrected? 

Response By Email ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) Dear XXXX XXXX : Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

Please contact the LexisNexis Consumer Center at ( XXXX ) XXXX between the hours of XXXX XXXX and XXXX XXXX EST, Monday through Friday, and a representative will be happy to assist you. 

If any additional assistance is required, please feel free to contact us again. 

LexisNexis Consumer Center Customer By XXXX XXXX ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX  ) XX/XX/XXXX we sent you a dispute of incorrect information on your report about me. 

And XX/XX/XXXX I sent you the attached Consumer Request Form you requested. 

Yet Ive received no further communications from you. 

Has my record been corrected? 

XXXX XXXX XXXX From : " LexisNexis Consumer Support '' XXXX Subject : Dispute XXXX XXXX Report [ Incident : XXXX ] Date : XX/XX/XXXX at XXXX XXXX XXXX To : XXXX Reply-To : " LexisNexis Consumer Support '' XXXX Preview Customer Support Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. 

To update your question with additional information, click here Subject Dispute XXXX XXXX Report Response By Email ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) Dear XXXX XXXX : Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

In order for us to process your request, please complete the attached form. You may upload the completed form through our web portal by clicking on this link : XXXX XXXX XXXX  or send it back to us via U.S. Mail at the address identified below : LexisNexis Risk Solutions Consumer Center XXXX XXXX XXXX XXXX, GA XXXX Kindly indicate the date of the record that you want to dispute ( or any identifying information ) and specifically what you wish to dispute about it and we will be glad to initiate a dispute on your behalf with the contributing record source. 

If any additional assistance is required, please feel free to contact us again. You may also contact the LexisNexis Consumer Center at ( XXXX ) XXXX between the hours of XXXX XXXX  and XXXX XXXX EST, Monday through Friday, and a representative will be happy to assist you. 

LexisNexis Consumer Center Customer By XXXX XXXX ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) LexisNexis Consumer Center ATTN : FACT Act Dispute Request XXXX XXXX XXXX XXXX, GA, XXXX Date : XX/XX/XXXX Dear LexisNexis Consumer Center : I would like to dispute information on my XXXX XXXX ( Auto or Personal Property ) Report. 

My XXXX XXXX file number is : XXXX Claim number and insurance company associated with the loss I wish to dispute : XXXX PA XXXX XXXX XXXX Here are the facts as I know them : XXXX XXXX incorrectly lists XXXX XXXX as the person involved in this accident and claim. 

XXXX XXXX was not involved in any such accident. 

XXXX XXXX filed no claim. 

XXXX XXXX received no payment from any insurance company for any accident in at least the last 5 years. 

Thank you for your attention to this matter. Please notify me as soon as this record has been corrected as we are incurring damages as a result of the incorrect information raising our auto insurance premium. 

Yours truly, XXXX XXXX XXXX Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX Date Last Updated : XX/XX/XXXX XXXX XXXX Status : Solved Escalation Due No Value Copyright XXXX LexisNexis Risk Solutions | Privacy Policy [ -- XXXX -- - ] Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX Date Last Updated : XX/XX/XXXX XXXX XXXX Status : Solved Escalation Due No Value Copyright XXXX LexisNexis Risk Solutions | Privacy Policy Response By Email ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) Dear XXXX XXXX : Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

Please contact the LexisNexis Consumer Center at ( XXXX ) XXXX between the hours of XXXX XXXX and XXXX XXXX EST, Monday through Friday, and a representative will be happy to assist you. 

If any additional assistance is required, please feel free to contact us again. 

LexisNexis Consumer Center Customer By XXXX XXXX ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) XX/XX/XXXX we sent you a dispute of incorrect information on your report about me. 

And XX/XX/XXXX I sent you the attached Consumer Request Form you requested. 

Yet Ive received no further communications from you. 

Has my record been corrected? 

XXXX XXXX XXXX XXXX : " LexisNexis Consumer Support '' XXXX Subject : Dispute XXXX XXXX Report [ Incident : XXXX ] Date : XX/XX/XXXX at XXXX XXXX XXXX To : XXXX Reply-To : " LexisNexis Consumer Support '' XXXX Preview Customer Support Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. 

To update your question with additional information, click here Subject Dispute XXXX XXXX Report Response By Email ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) Dear XXXX XXXX : Thank you for contacting LexisNexis. Your comments and questions are very important to us. 

In order for us to process your request, please complete the attached form. You may upload the completed form through our web portal by clicking on this link : XXXX XXXX XXXX  or send it back to us via U.S. Mail at the address identified below : LexisNexis Risk Solutions Consumer Center XXXX XXXX XXXX XXXX, GA XXXX Kindly indicate the date of the record that you want to dispute ( or any identifying information ) and specifically what you wish to dispute about it and we will be glad to initiate a dispute on your behalf with the contributing record source. 

If any additional assistance is required, please feel free to contact us again. You may also contact the LexisNexis Consumer Center at ( XXXX ) XXXX between the hours of XXXX XXXX  and XXXX XXXX EST, Monday through Friday, and a representative will be happy to assist you. 

LexisNexis Consumer Center Customer By XXXX XXXX ( XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) LexisNexis Consumer Center ATTN : FACT Act Dispute Request XXXX XXXX XXXX XXXX, GA, XXXX Date : XX/XX/XXXX Dear LexisNexis Consumer Center : I would like to dispute information on my XXXX XXXX ( Auto or Personal Property ) Report. 

My XXXX XXXX file number is : XXXX Claim number and insurance company associated with the loss I wish to dispute : XXXX PA XXXX XXXX XXXX Here are the facts as I know them : XXXX XXXX incorrectly lists XXXX XXXX as the person involved in this accident and claim. 

XXXX XXXX was not involved in any such accident. 

XXXX XXXX filed no claim. 

XXXX XXXX received no payment from any insurance company for any accident in at least the last 5 years. 

Thank you for your attention to this matter. Please notify me as soon as this record has been corrected as we are incurring damages as a result of the incorrect information raising our auto insurance premium. 

Yours truly, XXXX XXXX XXXX Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX Date Last Updated : XX/XX/XXXX XXXX XXXX Status : Solved Escalation Due No Value Copyright XXXX LexisNexis Risk Solutions | Privacy Policy [ -- XXXX -- - ] Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX Date Last Updated : XX/XX/XXXX XXXX XXXX  Status : Solved Escalation Due No Value Copyright XXXX LexisNexis Risk Solutions | Privacy Policy [ -- XXXX -- - ]

Company response to consumer: Closed with explanation