Consumer complaint received 2022-10-07
Company: JPMORGAN CHASE & CO.
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
In the early morning of XX/XX/XXXX, I received an email from Chase bank informing me, " You can not use your account ( s ), and we will close it soon. '' After that, I continuously called the relevant departments of Chase on the same day. Since I still could not know the specific reason, I went to a chase branch in the afternoon. After the staff assisted me in inquiring, all I knew was that chase claimed they had the right to close my account at any timeneither disclosing the reason for closing my account nor giving me the opportunity to appeal. The fraud department of Chase told me closing my checking & saving account is an irreversible conclusion. Besides, Chase needs about XXXX business days to review my account. The branch staff guessed that maybe there was a problem with my XXXX. 

On XX/XX/XXXX morning, I went to another chase branch, which is the branch I opened an account last year. The staff helped me inquire about the review 's progress and tried to ask the reason for the closure. The answer was the same as before, but Chase still could not give the reason. Also, the review has not yet reached a final conclusion. They still need 5-10 business days to decide what to do with the current balance in my account. The branch staff helped me fill out a complaint through Chase 's internal system and suggested I call Chase 's fraud department daily to check on the progress. 

I've been using Chase 's various banking services since I went to study in the US last year in XXXX, and this debit card is also the card I've been using for the longest time. I cherish the partnership with Chase and hope it will continue. However, when Chase suddenly closed my account and locked my login, my current daily life was greatly disturbed. As a XXXX, I usually share XXXX XXXX meals, groceries, rent, etc., with my XXXX. For this reason, frequent XXXX transfers are inevitable when reviewing account details. Thus, when I got the account closing email and the bank staff reminded me there might be something wrong with XXXX, I carefully recalled what caused this. And two things may have triggered the monitoring : One thing is that my XXXX  ( XXXX ) transferred me about {$2300.00} on XX/XX/XXXX. Since my last tenancy contract expired, the real estate agent sent a check to my roommate for the three-month deposit we paid at the beginning, and then that deposit was transferred to us separately by him via XXXX. 
Another thing is that a friend of mine ( XXXX  ) once borrowed {$4000.00} from me, I kept urging him to pay it back, and last month he finally paid it back to me via XXXX transfer. But the problem is that he made XXXX transfers to me from several other accounts that were not in his name, and the total amount of the XXXX times was {$4000.00}. He paid me back in this way without informing me in advance. What I'm trying to say is that I'm a victim, and I do feel innocent. 

In conclusion, if my checking/saving account is closed because of such a transfer record, I hope Chase can reconsider, review my account, and reinstate my account through my appeal.

Company response to consumer: Closed with non-monetary relief