Consumer complaint received 2023-08-17
Company: Specialized Loan Servicing Holdings LLC
State: MN
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
Complaint Type : Consumer Complaint About My Laon Server : Specialized Loan Servicing LLC Problem description I have mortgages through XXXX XXXXXXXX XXXX for nearly 20 years, at the beginning of XXXX I received a letter saying my mortgage was transferring into mortgage servicing group I never heard about called " Specialized Servicing LLC. In a few months they said my escrow account is short and immediately raised my monthly mortgage payment. Then about 2 months ago they said I did not pay my XXXX XXXX monthly mortgage payment which I paid and had all the documents. I sent the bank stay about XXXX times. They did not accept then my banker wrote and letter showing a bank statement showing the date and the amount of money in the check they withdrew from account. Then they asked for a bank statement or copy of the check. Again, my banker wrote me a bank statement showing the check and when they withdrew the payment from my bank. The bank told me they never received the check they are asking for because they withdraw electronically. The bank also gave a tracking number which I gave to the SLS representatives. Still to no avail that is where I am. They are harassing me for a mortgage I made on time in XX/XX/XXXX. That is where I was with them last time. The problem was solved after 6 months following to Minnesota Attorney general, Better Business Bureau, and consumer financial Protection Bureau, but they were reporting my name illegally to credit period for almost 6 months, so I want them to remove that wrong credit reporting from my name. 

In this new complaint I received a letter from SLS on the XXXX of XX/XX/XXXX telling me as usual their mortgage increasing trick that my escrow payment short while failed to tell how come my property taxes and insurance raised by {$2300.00} in XXXX year. After last years increase due to Escrow payment increase, my monthly mortgage payment was {$1400.00}. Then shortly after that I sent them a letter spelling out in detail about the discrepancy between my Escrow shortage calculation, and theirs. Then I received a letter dated XX/XX/XXXX in early XX/XX/XXXX. In the letter they acknowledged my complaint, saying the matter is under review, but no further action was taken. 

To give you a hint about the behavior of this company. For the last XXXX years SLC has been telling me every year that my escrow payment is short and never notifying me what exactly is short. This fake escrow payment is unbelievably high this year, which they said is {$2300.00}. Last year they said my escrow is short and paid what they said was short, which was about over {$1000.00}. Escrow shortage happens out of XXXX things property insurance and property tax increase. Last year my property tax in XXXX XXXX was {$5100.00}, and this year XXXX my property tax was {$6000.00} and an increase of {$900.00}. Last year XXXX my property insurance was {$4000.00} and this year XXXX my property insurance was projected to be XXXX and that is equivalent to an increase of {$700.00}. So, when I add up my XXXX property tax and property insurance, I got a total of {$1600.00} and that this was supposed the amount of Escrow increase beginning from XX/XX/XXXX, by Specialized Loan Servicing LLC which is my current mortgage company is asking me to pay an Escrow shortage payment of {$2300.00}, and the difference between their Escrow payment calculation and my calculation is {$720.00}. I sent a letter explaining the discrepancy between my calculations and theirs regarding the Escrow paying shortage, they acknowledged my complaints saying the matter is under review. If I do not pay the {$2300.00}, they asked in XXXX voucher, my monthly mortgage will jump from XXXX to {$1700.00} a jump of {$320.00} in XXXX year that is unbelievable. 
Comments I have read the rating of this mysterious company and there are so many complaints as well a lawsuit against them which they settled. The company also never wants to disclose their investors. They also failed to tell that their mortgage is not backed by XXXX XXXX, XXXX XXXX, or the other agencies. They seem like a group of immoral gangs who are bent on increasing peoples mortgages by any means necessary. This is a Shaddy mortgage group operating in our state and out of country unknown group, and they have no local office you may complain to. I hoping the government do something about this mortgage group of people who are ripping off Americans. 

Mortgage Company Address : XXXX. XXXX XXXX, XXXX XXXX XXXX CO XXXX tel. # : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation