Consumer complaint received 2022-03-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
This is crazy how long its taken me to get my money back this has been on going since XXXX and its all misinformation they have me going back n forth, they failed to even temporarily crsdit my account while it getsinvestigated further theyve denied my claim and Ive asked for specific details and none have been mailed XXXX one letter that says corresponded to other letter they dont give a specific reason Ive asked for pictures to show me no error was found and nothing Ive sent in police report Ive sent in pictures of my places being broken into Ive sent in detective agency informtation Ive seen it an event I work during those transactions and pictures along with a check from the event I worked and from my boss, they put me on a loop saying I was gunna be credit then one week later they say no then opens Ive turned in anything and done everything asked not only that but the person I charge of my case her name is XXXX when we spoke she was arguemntive she was basically trying to make me say certain words that would make my claim look bad in interest of the bank Ive reached to her and co call back Ive emailed her and no call back Ive left her voice massages not only that but she wrote her wrong extension so I couldnt get a hold of her and no one in Bank of America seemed to be able to tell me her extension I submitttss a complaint on my case a while back then Bank of America requested more information I didnt see that until recent so then they closed it because they requested it and I didnt check up on it being that Ive sent eveything .i t then have someone from cfpb help me in this matter where hes trying to find her extension and he cant so he tells me to name a complaint again n attach those documents okah so I did thats when me n XXXX talked n she got clarity on what was going on I told her what Happened n why the claim on cfpb got closed shes well aware that were talking about my claim so we got clarity i then keep checking the status of my claim now and it said for me to turn in the papers Ive faxed and sent in pictures everhthing so then I get a message thag okay Bank of America can continue working on my case now that more information was sent so now they sent in a message that there still working on it and then I get a message right before its the deadline saying my complaint is marked as doubled!!! Helllo!!!!!!! Duh the other one got closed because infortmaion wasnt sent and not even got a call or message from them lol but whats funny is that everytime its the deadline they come with some excuse Ive posted my story on XXXX so that I can get a big group of people on my situation so that soemtjkng can be done next is taking this into court and all expenses added to it, theres no legit clarity on why I should not have been credited already this is a sad story people who are I. Charge of protecting our money. And all they do is push it to where more times passes more time oases so what now imma wait another 90 days thats so crazy but this time I wont be patient I want this story heard and I want people like my situation to not take no as an answer its like were facing the consequences of these people that steal our money lol and on top of it to have your bank against you you like Ill be sending out letters to the big boys of Bank of America because I have solid prooof Bank of America isnt doing what there doing all I want is my XXXX money

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation