Consumer complaint received 2023-09-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
My legal name is XXXX XXXX and I am in the process of moving. The bank will my previous address XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. 

Please see attached spreadsheet for details related to the refund requested. 

I will be pasting an email which summarizes my claim that I emailed yesterday XX/XX/XXXX to Bank of America executives that has not been responded to : _____________________________________________________________________ My name is XXXX " XXXX XXXX XXXX and I have been a long time Bank of America customer for over XXXX  years since XXXX. I have been a loyal customer and recently maintained a checking, savings and credit card accounts with your institution. Most importantly, I have for many years used BofA 's bill pay capabilities. Recently I closed and reopened a savings account that incurred many account maintenance fees that I would like to be reimbursed. I may close this account again to avoid the {$8.00} account maintenance fee. 

Between XXXX and XXXX I underwent significant health challenges and was in and out of the hospital with various illnesses and XXXX. During this trying time, I experienced a loss of income, significant hospital expenses and was unable to submit my tax returns on time, incurring significant fees. 

The savings account was a free account when initially opened and was not subject to account maintenance fees. I am asking for a credit of XXXX  months of account maintenance fees totaling {$130.00}. 

For checking account, I am requesting a refund of XXXX overdraft fees totaling {$70.00}. I am also asking for an additional {$24.00} in overdraft protection and maintenance fees. Lastly, I am asking for a refund of {$2.00}, a XXXX XXXX fee. 

In sum, I am asking for a credit of {$230.00} a fraction of the Bank 's net income of $ XXXX from XXXX. 

I would also like to highlight per XX/XX/XXXX, the Consumer Financial Protection Bureau 's action against Bank of America for illegally charging junk fees, withholding credit card rewards and opening fake accounts, resulting in payment of XXXX XXXXXXXX to harmed customers and another XXXX XXXX in penalties to the CFPB and the Comptroller of the Currency. 

I have been a BofA customer for decades and despite feeling that I am a victim of really poor customer service and the practices stated above, I remain loyal to the institution, as it has my entire relationship, checking account, savings account, credit card, multiple bill pay accounts. I am in the process of selling my townhome and starting my XXXX XXXX XXXX and I would like to continue and expand my relationship with the bank. 

I am requesting {$230.00} in refund of various fees, which is minimal to the bank, but conversely significant for me. I understand Customer Service 's position that the bank fees are legitimate and irreversible if the fault lies with the customer. I am asking for the bank to consider my long-standing relationship with them, the significant health challenges and resulting expenses over the last few years and the potential of a larger relationship ( business banking, investment management ). Additionally, the fees are not repetitive, rare and in the significant past and have not occurred since. 

I really hope for a quick and satisfactory resolution to this matter, and it would be a great deal to me financially and emotionally if Bank of America is willing to assist me. I have attached a spreadsheet that provides more detail of the refund being requested. 

I am to discuss this matter in more detail over the phone. Thank you for your understanding and please see attached for your reference.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief