Consumer complaint received 2022-09-11
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Account sold or transferred to another company

Complaint:
I received a new Barclays XXXX XXXX Credit Card in XX/XX/2022. I immediately activated it using the number in the sticker. When i tried using it, it didn't work. So, i called customer service, the XXXX Barclays representative says, it is activated and i may use it the same day. 

On XX/XX/XXXX, i opened a XXXX account ( which is now under Barclays, too! ) I haven't received the XXXX  cc that i knew must be paid in XX/XX/XXXX, so i called the customer service listed on the back of XXXX XXXX. It says there my balance which is {$300.00} which i paid using the my XXXX  XXXX XXXX to the XXXX credit card # on XX/XX/XXXX. It appeared as paid per Bank XXXX XXXX XXXX XXXX. 

When i called XXXX XXXX customer service phone #, it says i still owe {$300.00} + the interest. I spoke with a representative & mentioned that i already paid, it had been deducted to my XXXX  XXXX XXXX account. When i mentioned my XXXX XXXX account #, they said it is not in the system and for me to call XXXX. I called XXXX and they said call Barclays. I have been dealing with this since XXXX. I even have to file off from work since customer service always takes XXXX or more hours to speak with. I also have records of me calling customer service rep every now and then. 

I have requested for my late fee to be waived and said please send my XXXX card asap so i may pay it ( for the 2nd time ) They said they'll just send me the extra money that i paid and wait for my check. Once i received my XXXX card, i paid using XXXX  XXXX XXXX via electronic payment. After a few days, i received a XXXX check, but the whole amount that i paid for XXXX- which means i paid and they sent it all back to me! Which means, i am not paid yet & another late fee again. I called again customer service, they said, just deposit the check to your bank then pay it online using Barclays app, which i did. 

I deposited the check, as soon as it cleared, it deducted right away to be paid to XXXX  since the check says PAID to XXXX  with its account #. 

All is all i paid XXXX. 1st via XXXX account # which is floating right now in the air. 2nd, i paid when as soon as i received my XXXX card - but the check was sent back to me. 3rd, when i deposited the XXXX check, it automatically paid XXXX since it's addressed to them for payment. 4th, when i paid using their app. 

So, now my problems are : 1. When i paid initially to XXXX XXXX, where does the money from XXXX  XXXX XXXX being paid if that XXXX XXXX account doesn't exist? 

2. Why is it that no one from Barclays and XXXX know what to do with my account? My XXXX XXXX is rising up due to this and it is not fair that i need to file for days off just to deal with them. 

3. My credit score dropped XXXX points due to XXXX XXXX account being closed and late payments ( XXXX  ) which i paid many times. How will it get fixed? 

Help please? Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief