Consumer complaint received 2023-01-06
Company: Home Point Financial Corporation
State: NV
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
Dear Sir or Madam, Thank you for reviewing my complaint and giving me the tools to better solve my difficulty with my mortgage lender. 
My name is ( Left blank per instructions ), and last year on XX/XX/XXXX, I took out a XXXX  XXXX loan with Homepoint for the amount of ( Left blank per instructions ) ( Loan number # Left blank per instructions ). Shortly after that I ran into financial difficulties. I have entered the COVID-19 Forbearance protection plan for almost a year now. During the time of the forbearance, I was able to make one payment to the bank. My forbearance is almost at the end, and I have been in contact with the bank regarding my options. The bank presented me these options : 1 ) Pay the delinquent amount of {$31000.00} in full.

2 ) Pay the delinquent amount of {$31000.00} over a year in ADDITION to my regular mortgage payment which will cause the monthly payments to rise to an astonishing amount of about {$6000.00} a month.

3 ) Loan modification, which means refinancing the loan in today 's interest rates of 6 % -7 %. This will create a large increase in payments as the current interest rate on it is 3.5 %. 
4 ) Partial claim where part or all of the delinquent amount is added as a lien to the loan to be paid when the house is refinanced, sold, or is due at the end of the loan. 
Out of all options, the only one that is financially feasible for me is the Partial Claim option. However, in order for the bank to even review that option they make some unreasonable requests. Some of them are, a profit and lost statement done by a XXXX. As everyone knows, XXXX  charge per the hour, and are very expensive. To ask a person suffering a financial hardship to pay for a XXXX  is like asking a person on unemployment to pay a potential employer for a job interviews. 
I have discussed this matter with the bank. However, the bank is not very helpful to say the least, and even was rude, discriminatory and dismissive. 
On XX/XX/XXXX, I spoke to their service representative in the Loss Mitigation Department. She informed me that the bank will only help me if they get something out of it, since the bank is not in the helping people business. The representative also told me that she thinks owning a home does not make sense and renting is a much better option and gave me the feeling that I must be a fool for wanting to hold on to my home. 
Needless to say, I was feeling dismayed and dishearten from the treatment I received by the company. The corporate atmosphere of Homepoint is permeated with a strong top-down corporate culture of discrimination, abuse, and cover-up. For Homepoint the homeowner is a basically a profit pinata, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I'm sure I'm not the only homeowner to suffer the callous treatment of the Homepoint bank. I had contacted Homepoint regarding said call and asked for the recording of the call. Not surprisingly Homepoint refused to share a copy with me without a court order. This is a classic example of Big Money blantly abusing their power and authority at the expense of the person in financial difficulty, that does not have a battery of attorneys standing at their disposal or can even afford one. I urge the CFBP to investigate my case and make sure all homeowners are treated fairly, without bias, discrimination. Thank you very much!

Company response to consumer: Closed with explanation