Consumer complaint received 2018-06-13
Company: CITIBANK, N.A.
State: MA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
XX/XX/XXXX Sears General Inquiries XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX To Whom It May Concern : On XX/XX/XXXX, I opened a Sears credit card account ( XXXX ) for the express purpose of purchasing a XXXX Brand Washer ( XXXX ). After numerous calls to CitiBank/Sears customer service center, I was forced to visit the Sears store to complete the purchase since the online did not recognize my account. I was assured by several Citi Representatives, that all provisions of my Citi/Sears credit card contract would be honored by the store. That contract, as a 'targetted customer ', called for the additional discount or credit of up to {$32.00} for the initial purchase within 30 days of activation of the card, and another {$200.00} credit to my Citi account once my purchases with the card reached {$1500.00} in the first 90 days. Now, I am a frugal and conscientous consumer and expect advertised prices and contracts to be honored as written. 
I spent over one hour in the Sears Store in XXXX, XXXX, paperwork in hand, to make sure that the prices and discounts matched what I had been promised online and on the phone. After speaking with a number of uncaring associates, I ended up with the Acting Store Manager, who was very understanding, pleasant and acommodating. He directed the sales staff to match the quoted prices by issuing a {$53.00} credit to my account as soon as the sale was entered. He could not, however, offer the {$32.00} or the {$200.00}. credit since those were part of the credit card agreement with Citibank and would be subject to the terms of contract and would appear on my credit card statement within the first 2 billing periods once the conditions of contract had been met. 
When I arrived home, on the same date, I again contacted Sears/Citibank by phone, and was assured by a very professional gentleman, that the specific offers in the case of my account and contract would be unequivically honored by Citibank. Last week, I received a credit from Citibank on my account in the amount of {$150.00}. I immediately called Citibank/Sears customer service and spoke with a Rep and her Supervisor. I was rudely informed that the {$150.00} was the maximum I would receive on my purchase and at no time was any other credit offered, allowed, or honored. THIS IS UNACCEPTABLE. 
At this point, I want a copy of the credit card contract of XX/XX/XXXX which I agreed to online, credits to my account for {$50.00} plus {$32.00} as per contract conditions, and a written apology from XXXX and XXXX. This letter will be forwarded to XXXX general offices and MA Attorney General, as well as posted on Social Media if these conditions are not met promptly. The credit card account will be paid and cancelled once the outstanding balance is satisfied. 

Respectfully, XXXX XXXX XXXX XXXX/XXXX. Sears, XXXX XXXX, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation