Consumer complaint received 2023-02-15
Company: Idaho Housing And Finance Association
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This company is full of lies and extremely unethical in their practices. I have had nothing but headaches with this loan servicer since I asked for the covid deferral in XXXX after loosing my job. Once I got a new job about 4 months after, I called them multiple times and they refused to remove me from the deferral plan by giving me some XXXX reasons. I got very frustrated and resumed my payments in XXXX of XXXX. Someone called me in XX/XX/XXXX and I told them I asked to be removed off the plan in XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX and finally spoke to a counselor in XX/XX/XXXX where she processed the removal and I made it clear I want the balance to be put to the back of the loan. I also made it clear when I spoke to the counsellor in XX/XX/XXXX, that I want the deferred amount to be put at the back of the loan. Both conversations were on a recorded line. Fast forward to XX/XX/XXXX, they started sending multiple letters which I thought was in error since I already had it processed the deferral on the call back in XX/XX/XXXX and resumed making my payments in XX/XX/XXXX till the loan was paid off in full XX/XX/XXXX. I also signed two covid deferral letters which the first one, they claimed it was the most recent even though the most recent was sent to an incorrect address. The second one, they claimed they did not get it timely but thankfully that was tracked, and I was able to evidence the exact time it was received. 
The main issues I am reporting currently are 1. XXXX XXXX XXXX XXXX XXXX ( XXXX ) did not accurately report my loan as paid off in XX/XX/XXXX and still showing the account has a balance of {$170.00}, XXXX and showing that I am 2 months behind. In addition, they are not showing all the payments I have been making correctly ( for example showing that there was no payment made for XXXX XXXX XXXX XXXX XXXX XXXX  This is in addition to showing incorrect amount for the actual on XX/XX/XXXX and for the scheduled amount ( scheduled amount should be {$1300.00} and not {$1300.00} ) 2. I contacted them to tell them about this in-accuracies and instead of correcting the error immediately, I was informed I needed to file a credit dispute first ( see response from their credit specialist ). Why would a servicer not correct the error once I informed them? In fact, they verified in XXXX to the agencies that current status is being reported per below which is a complete lie IXXXX XXXX AGENCY THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE CURRENT STATUS IS BEING REPORTED CORRECTLY. THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE PRIOR PAYING HISTORY IS BEING REPORTED CORRECTLY. THE FOLLOWING FIELDS HAVE BEEN MODIFIED : ADDITIONAL INFORMATION, HISTORICAL ACCOUNT INFORMATION, ACCOUNT HISTORY IN REFERENCE TO YOUR QUESTION REGARDING THE INVESTIGATION PROCESS : XXXX. In addition, they sent a letter on XX/XX/XXXX copying CFPB that they corrected the past due on the reporting ( see attached letter from them ). This is incorrect, because that was not done. In fact, they are updated the reporting in XX/XX/XXXX and still showing the account as late. 

To resolve this, XXXX. XXXX must correct all the inaccurate reporting to all credit bureaus ( must accurately show all the scheduled and actual payments I have made to date ) XXXX. Remove all the delinquencies and late payment reporting because no payment was not late. It was deferred as part of the XXXX deferral. 
XXXX. Report the correct paid off status This must be done immediately, and I want evidence of the correct reporting done, since all they do is lie to hide their negligence. 

In addition, CFPB really needs to investigate this company as it relates to how they handled the COVID deferral process and the fact they did not comply with the CARES ACT. A lot is wrong, and this is just XXXX part of some of the bigger issues I have uncovered in the past couple of months.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation