Consumer complaint received 2023-01-05
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I opened an account with Bank of America trusting that they will fulfill there obligations and duties as a bank. While opening with them I connected another bank called XXXX  using plaid and the micro deposits. Doing this I transfered funds from my irs tax refund to the bank of america account from my varo account. Only because varo has no branch locations they are an online account. I transfered XXXX which was taken from out of my varo bank account and sent to bank of america. Once the funds hit my bank of america account bank of america automatically and unlawfully froze my account. With no reasonable explanation to myself nor the other bank varo. As XXXX has tried to help me access the funds as well. This money was for my rent and car note. ( Eviction notice is attached to this complaint as well ) While at bank of America 's branch locations I showed two branch managers at two different locations 1 where the money came from 2 what bank the money came from 3 who initiated the transfer ( myself ) 4 sending bank on the phone to verify transactions.

However bank of America 's fraud department or customer service still stated they will not remove the hold. The branch manager then told me that this seems shady on bank of America 's part because that is nor how this should be operated. Bank of America 's reps then told me they need the other bank to verify the transaction which is not an issue other than the fact that varo bank does not have phone support just online chat and email. However I managed to get varo on the line to speak with bank of america and verify everything about the transaction. Bank of America 's fraudulent behavior caused them to then hang up on me twice and then state that I can not call the bank they need to after varo bank says that they will not speak to any 3rd party 's without the customers consent on the phone first. I've spoke with another bank of america rep who told me that bank of america automatically flags any transfer from chime or varo bank accounts. Which is not fair to tax payers who work hard for there money. I've tried every thing to get the account off of restriction forme to avoid this eviction and repossessed car. Bank of america illegally conducted a faulty investigation and failed to protect its customer. After a consumer contacts the bank and let 's them know of an error the bank must timely conduct and resolve the situation. Bank of america is engaging in unfair and abusive acts towards its customers. Customer service hangs up on customers, one supervisor told me u have called to many times. I will pursue this until my account if unrestricted and my funds are available for use again. I'm loosing my car and home due to bank of America 's bullying tactics. Of they can show me one thing that I've done wrong or made it look fraudulent I'd not make this a big deal however I've done nothing at all to cause this. Now I am dealing with emotional distress and a major financial XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief