Consumer complaint received 2022-12-17
Company: PNC Bank N.A.
State: MO
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
-- Saturday XX/XX/XXXX : noticed XXXX charges on my payroll debit card at PNC bank online that I did not make or authorize to be made totalling over {$400.00}. 
XXXX were from a XXXX XXXX  company ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX from XXXX XXXXe ( I am on my girlfriend 's account and did not sign up for individual phone service ) After speaking to XXXX people when calling XXXX number on phone and being transferred for a XXXX time I called PNC bank XXXX XXXX XXXX only to be put on hold again so I went in person. I spoke to a bank rep who called and helped me report fraud charges. Account was frozen at this time and new card reissued. She informed me XXXX to 10 days for new card. 
-- XXXX XXXX XXXX visited bank same location in person bank said they could do nothing and referred me to XXXX number which I again called. They stated XXXX to XXXX XXXX days. Also informed bank at this time I had filed a police report because I received information as to the guilty party and police investigation had been opened and I was given a file number. 
-- XXXX XX/XX/XXXX called XXXX number to see when funds would be available to pay creditors and told by card services at this time it would be XXXX to XXXX business days AFTER THEY HAD BEGUN THE INVESTIGATION. I had received a voicemail while I was working on this day from card services XXXX named XXXX who left a voicemail. I returned the call during their stated hours of operation after I was off work with no answer and left return voicemail. 
-- XXXX XXXX XXXX  received a second voicemail while at work from XXXX asking to return call. I returned call after work again during their stated hours of operation and left another voicemail for XXXX giving him my cell phone number and hours available for best contact the following day. No response. 
-- XXXX XXXXXX/XX/XXXX I contacted XXXX via same number given at XXXX and again at XXXX leaving another voicemail at XXXX informing him I was off all day and would have my phone on me for best available contact. received no response for either. 
-- XXXX XXXXXX/XX/XXXX I received letter in the mail from card services stating tthey had been unable to reach me by phone to assist in their investigation and therefore they were closing my claim and no appeal was necessary however to call the phone number listed below. I immediately contacted the number and was given voicemail to which I left a message with my contact info. 
-- I have contacted this number numerous times in different days since receiving this letter leaving numerous voicemails and leaving my issue and contact information and have never received a call back or spoken to a real person. I have tried to contact PNC bank in person and via phone and am told I need to call the XXXX number because they don't deal with corporate prepaid payroll cards. I am told by the person at the XXXX number that the card services is responsible for that decision making and they have no say in any outcome. 
-- The police have asked for information from my previous account which was closed by PNC bank to verify the charges. I have called and requested this to be sent to my residence. I was told XXXX to XXXX business days. I have still not received this information to date. 

I would appreciate any and all help with this matter and will fully cooperate with any questions you XXXX have regarding the matter. These were fraudulent charges I did not make or authorize and would like my money back in my account. Thank you and here is my contact info : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX MO XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation