Consumer complaint received 2019-02-13
Company: Kwikcash, Inc.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
In XX/XX/2018 I was working with a VA claim officer who reviewed my record and recommend me to request an earlier effective date for one of my XXXX. Numerous people working at the Dept of Veterans Affairs told me it was an open and shut speak for itself claim that will go in my favor. They said it would be determined in less than 1 week. At the time I had been struggling financially because at 6 weeks XXXX with baby # XXXX I lost the father of my XXXX children. I lost more than half of our income and could not keep up on my salary alone. I became in over my head with debt to a lot of people. Electricity was about to be shut off, rent, car and childcare payments were all past due. Everything was past due and knowing I was about to collect {$40000.00} I took out 3 high interest installment loans because all three said I can cancel within 7 days. So my plan was to just collect the funds earlier, pay everyone, get my back pay, pay it all back and be done with it. But my VA claim was denied. I appealed it and that was immediately denied. And I got stuck paying 3 high interest loans indefinitely. I have paid every pay day since XXXX. I have kept up with my payments at {$1300.00} per month until the Government shutdown. I am a XXXX XXXX who went home for a XXXX 4 day weekend that turned into 35 days of time off without pay. During the shutdown the creditors were very understanding and deferred 2 payments to the end of the loan. But once the government reopened and I asked for one more deferment they all said no, accused me of being super delinquent for non-payment over a month and now they are saying if I don't pay them they will send me to collections/litigation. I wanted to just pay them off. When I log into my account it says my balance is still what they loaned me to begin with but when I called to ask what the payoff is, they tacked on 200 % interest every single day while I was not getting paid during the government shutdown. These companies are completely unwilling to work with me in any way. They say I am to continue to make the monthly payments or pay them double what they loaned me when I have already paid them back what they loaned me. So basically I now have to pay them triple what they gave me because what I have paid was just for their interest and now that the loan sat for a month with no payment, they tacked on 200 % interest that doubled the loan. I got an email from Kwikcash yesterday stating I have 5 days to pay as agreed or face litigation and I have to pay the court and attorney fees and the loan and interest I have accrued. I have XXXX kids ( XXXX  still in diapers ) and none who are even old enough to be in school yet. All XXXX are in daycare full time while I work and I have no support, no family, no friends and no help. I am doing the best I can on my own but it is not right that they buried me in debt during the shutdown and are now threatening to make me pay an ungodly amount of money to them just because they say so and if I don't I have to go to court and pay for that as well. If the government had not shutdown I would have never accrued the added interest and I would  only have to pay back the principle and be done but they tacked on 200 % and I have 3 of these loans to pay off at the same time and it's just too much. I am now in a position where I can not pay them in full and paying the monthly payments just fills their pockets full but doesn't touch the balance of my loan. It's immoral that these companies are collecting that much profit over an unfortunate situation that was hard as it was. Not to mention the shutdown that I could be facing this Friday if the government doesn't reach a new budget agreement.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation