Consumer complaint received 2019-09-16
Company: RoundPoint Mortgage Servicing LLC
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
Round point Mortage servicing corporation has been charging me a late fee each month when it pasts the XXXX of the month. My mortage is due on the XXXX, I actually called them and asked them to change the date they said they couldn't When XXXX came around the XXXX dropped to {$1000.00} a month from {$1000.00}. I have always sent them more then {$1000.00} a month since XX/XX/2019, Round point has been getting XXXX yet they dont show that they are applying the difference that is {$26.00} difference each month They do not show what or where as the extra money gone to. I have been giving them this amount to catch up on the late payment. yet it never gets applied WHY?????? The last statement show them charging me a late fee but never shows where the difference has been applied to or why its not on the statement it self. below is a copy of their statement from XXXX of 2019. One month they took off XXXX cents and another they took off XXXX cents. I want to know who is pocketing the additional {$26.00} each month since XXXX. Also I have reach the 78 percent mark on the PMI They were going to take it off in XXXX of 2019 then it was XXXX of 2019 and now they say its XX/XX/2019 I have been getting nothing but the run around with excuses of why they havent removed it. The law states that they must remove it when it reaches XXXX percent. Each month all I get is the next month.. I want the {$100.00} since XXXX to be reburised to me since they should of taken it off in XXXX. This mortage company is the worse! I want my rights protected if you cant do it then tell me who i can go too to get this taken care of. 


YOUR ACCOUNT INFORMATION YOUR PAST PAYMENT BREAKDOWN EXPLANATION OF AMOUNT DUE Loan Due Date : XX/XX/2019 Outstanding Principal : {$120000.00} Interest Rate : 4.750 % Prepayment Penalty : No Escrow Balance : - {$260.00} LAST MONTH YTD Principal : {$230.00} {$1800.00} Interest : {$500.00} {$4000.00} Escrow ( Taxes & Insurance ) : {$320.00} {$2600.00} Additional Monthly Amounts : {$0.00} {$0.00} Charges and Fees : {$25.00} {$130.00} Partial Payment ( Unapplied ) * : {$0.00} {$0.00} Total : {$1000.00} {$8700.00} Important Information About Partial Payments Any partial payments that you make are not applied to your mortgage, but instead are held in a separate suspense account. If you pay the balance of a partial payment, the funds will then be applied to your mortgage. 
Important Information about Temporary Loss Mitigation Payment Plans Please note : if you have agreed to a temporary loss mitigation payment plan, your payments are applied to the account according to the terms of the Note, not the terms of the temporary loss mitigation payment plan. 
Principal : {$230.00} Interest : {$500.00} Escrow ( Taxes and Insurance ) : {$320.00} Additional Monthly Amounts** : {$0.00} Regular Monthly Payment : {$1000.00} Unpaid Late Charges : {$340.00} Charges and Fees** : {$0.00} Past Due Payment ( s ) : {$1000.00} Suspense Balance : - {$0.00} Net Total Amount Due : {$2400.00} **See back YOUR TRANSACTION ACTIVITY BETWEEN XX/XX/2019 AND XX/XX/2019 Date Paid Description Principal Interest Escrow Additional Monthly Payment Charges and

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation