Consumer complaint received 2023-04-06
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I deposited a check from my husband XXXX XXXX credit union account into our joint bank account at Fifth Third Bank on XX/XX/. The amount of the check was for {$1.00}, XXXX. In error, my husband wrote the written amount for {$1.00}, XXXX but he wrote the numeric amount for XXXX, XXXX. I made this deposit by mobile phone. When the bank actually received the check, they debited and adjusted the check by {$500.00} leaving me with a deposit of only {$1.00}, XXXX in my checking account on the XXXX. I went to FIFTH Third bank on the XXXX and spoke with the teller who told me that I would have to get my money back from my husband credit Union Bank who she said denied the XXXX and only cleared the check for {$1000.00} even though I showed her that the check had cleared my husband credit Union bank account. I explained to the teller there is no way a bank can clear a payment for less than the numeric amount shown on the check and no way for his credit union bank to reflect the adjustment on his account to show a credit of XXXX on a check for XXXX. I then went over to the bank manager XXXX XXXX and she agreed with what I said but said it's been a long time since she had something like this happened but wasn't 100 % sure what to do. She said she would have to find out by speaking too someone else at the bank. The manager, XXXX XXXX said she will probably have to talk with the teller to find out how to handle my issue. She had the same teller that I spoke with before speaking with her to call me and tell me that I would have to get the {$500.00} back from my husband credit Union Bank. I provided them with my husband credit Union bank statement, the original and copies showing the check cleared his bank and paid the {$1.00}, XXXX. I had two other bills that I needed to pay and this really put me in a bind. I have yet to receive the {$500.00} owed to me. We spoke with the manager at my husband credit Union Bank and she said the check cleared and they paid the {$1500.00} to Fifth Third just like it shows on the statement. She said there is no way that they can pay less than what the numeric amount is on the check. Fifth Third have had my {$500.00} over a month now and has refused to pay me the money owed when they seen clear evidence that they were paid {$1.00}, XXXX. I even asked Fifth Third to show me that they only received {$1000.00} and they refuse to show me that. I just want to receive the {$500.00} owed to me. This is the second issue I have had with this Bank and I am in the process of thinking about closing my account with them. The last incident I had with Fifth Third was years ago when I went to withdraw money through the drive-thru and I let it time out before I pulled the money from the tray. The money was pulled back into the ATM machine. I had to withdraw the amount again. I called the 800 line because it was after hours and the Fifth Third agent told me that when they count at the end of the day the extra funds would be left over and the money will be refunded back to me. They refunded the money and then came back and debited me for it. I requested them to pull the video on the camera so that they could see that I did not retrieve any money from the ATM. They told me that it wouldn't show anything on the video and refuse to let me see the video. I lost that {$65.00} and they never gave that back years ago either.This is a very deceitful banking institution and I have had enough. Please help me get my {$500.00} back and stop this bouncing me back and forth from bank to bank when the evidence on the bank statement clearly show that Fifth Third was paid {$1500.00} and not XXXX, XXXX.

Company response to consumer: Closed with explanation