Consumer complaint received 2023-11-02
Company: VW Credit
State: MD
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against VW Credit, addressing their persistent attempts to collect on a debt that arose from identity theft in XXXX. Despite submitting multiple FTC affidavits, police reports, and evidence proving that I did not purchase the vehicle in question, VW Credit has continued to pursue collection activities. 

Notably, for the past five years, they have been consistently reporting negative information on my credit report, even falsely marking the car as repossessed. However, the truth is that the car was recovered by the police after being stolen and then left abandoned in a random parking lot. It was subsequently returned to VW Credit by law enforcement. 

The Fair Credit Reporting Act ( FCRA ) outlines several key provisions that VW Credit 's actions seem to violate : 1. **Accuracy and Integrity of Information : ** VW Credit is failing to ensure accurate reporting by persistently documenting a debt that doesn't belong to me, thereby compromising the integrity of the information provided to credit bureaus.

2. **Investigating Disputes : ** Despite the submission of multiple FTC affidavits, police reports, and evidence refuting the debt 's validity, VW Credit has not adequately investigated or rectified the reported inaccuracies, as mandated by the FCRA .

3. **Obligation to Correct Inaccurate Information : ** The FCRA requires credit agencies to correct or delete inaccurate, incomplete, or unverifiable information. VW Credit 's continuous reporting of false debt without proper verification violates this obligation.

4. **Prohibition Against Furnishing Information Known to be Inaccurate : ** VW Credit is violating this provision by persistently furnishing credit information they know or should know is inaccurate, as evidenced by the provided documentation proving the identity theft and lack of ownership.

5. **Required Procedures for Handling Identity Theft Victims : ** The FCRA includes specific procedures to address victims of identity theft. VW Credit 's failure to appropriately handle this case indicates a breach of these mandated procedures.

6. **Reporting Policies : ** VW Credit 's reporting of a repossessed vehicle, despite the circumstances of the vehicle 's recovery being due to theft and subsequent police involvement, appears to contravene the FCRA 's requirements on accurate and fair reporting policies.

These violations collectively show VW Credit 's disregard for the fundamental principles outlined in the FCRA, causing significant harm to the affected individual 's credit and financial well-being.

This relentless reporting on an account that is not mine blatantly violates several FCRA ( Fair Credit Reporting Act ) laws. I demand that VW Credit immediately cease all collection endeavors related to this erroneous account and promptly remove it from my credit reports. Their persistent actions have not only damaged my credit but have also caused undue stress and financial harm. 

It is important to highlight that I am fully prepared to take legal action against VW Credit if they do not comply with the necessary corrective measures. I am seeking your assistance in resolving this matter promptly and justly. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation