Consumer complaint received 2021-07-19
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
We received a PNC flyer about a promotion to open a new business checking account.. We went to the local branch, gave them a copy of the flyer, and opened an account on XX/XX/2021. We made the required deposit, and maintained the balance for the required 3 statement cylces to obtain the credit. The terms on the flier said this was all that had to be done to receive the {$500.00} credit, it should have hit the account around XX/XX/2021. We contacted XXXX XXXX at the Beginning of XXXX to see when we could expect the credit. XXXX contacted the department after numerous calls, she said we did not meet the terms of the offer. I emailed XXXX the flyer we brought in with us when we opened the account, showing the details of the offer. She said we did not bring in the flyer when we opened the account, and that we opened the incorrect type of account. 

We went into the PNC branch with the flyer in order to take advantage of the offer and incentive. We had the flyer with us, the owner and myself can attest to that, despite what XXXX recollects. She told us we signed up for a business checking account that required a {$5000.00} deposit and 20 debit card transaction to get a {$200.00} incentive. Our intent and recollection is we were opening a the account that required a {$30000.00} deposit which had to be maintained for 3 statement cycles, which we did, to receive a {$500.00} credit. We had the flyer with us, and deposited {$30000.00} the day we opened the account. If we were looking to open the other type of account we would have deposited the required {$5000.00} instead of {$30000.00}. When I asked about the difference between the Business checking account that we have, and the XXXX XXXX checking we thought we had, XXXX told us that the XXXX account was not being offered any longer, it was an older type of account. I emailed her over the flyer that referenced the XXXX XXXX checking account, and the flyer said these acoounts had to be opened by XX/XX/2021, so they could not have been that old of an account. Today I went to the PNC website and saw the same offer is being offered to open a new XXXX business account, maintain the {$30000.00} balance, and receive a {$500.00} credit, so the account is still being offered. 

I spoke again with XXXX, who now says the account is not no longer offered, but usually not offered at the branch level, that they are told to open other types of business checking accounts? She states we opened a business checking account, and did not satisfy the 20 debit card transactions in order to receive the {$200.00} credit. Our account is we opened the account for the main purpose to take advantage of the flyer that we had received, and deposited the required {$30000.00} in order to receive the {$500.00} credit after XXXX statements. We would not have deposited {$30000.00}, if only {$5000.00} was required for the other offer. She said there was nothing that could be done as the terms of the account we apparently opened were not met. 

I believe the wrong type of account was opened for us in XXXX, and now we are being told we did not meet the terms of the offer, instead of admitting the wrong type of account was opened. Two of us met with XXXX, know we had the flyer, and deposited the amount to receive the {$500.00} credit. 

I would appreciate any help you can offer in getting us the {$500.00} credit we should have been issued in XXXX. Copies of the original flyer, and the current PNC promotion are attached. Thank you

Company response to consumer: Closed with monetary relief