Consumer complaint received 2020-11-13
Company: Square Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
This is the messages I have sent to cash app with explanation on what I am complaining about. 
XXXX XXXX XXXX To : XXXX This is a text that I got XX/XX/XXXX. Is this a real person? If it's not, this person has to work for cash app because how did this person find out I'm making a complaint. 

Hi, My name is XXXX and I'm An Authorize Representative From Cash App Support, we Received a Complaint That You Had a Scam/Fraud With Your Cash App Wallet If You Raise the Complaint Kindly Give Us a Call Back On XXXX. All Concerns & Issues Will Be addressed here. we encourage you to learn more about how to protect yourself. 
Thanks | Team Cash App XXXX On Friday, XX/XX/XXXX, XXXX XXXX  EST, XXXX XXXX XXXX wrote XXXX Sent from XXXX XXXX  on XXXX On Sun, XX/XX/XXXX at XXXX XXXX, XXXX XXXX XXXX wrote : XXXX XX/XX/XXXX I was having trouble receiving and sending money from my cash app account. I looked up cash app and spoke to a guy named XXXX XXXX saying he was a representative from cash app. I told him what was wrong and he connected me to a man named XXXX who also introduced himself as a representation of cash app. XXXX had me down load a app called team view quick support. Once I did that, he said the problem was that my account was locked and the only way I was able to get my money off my card in stead of waiting for days for them to fix it was to add it to someone else 's account. I called my son XXXX to see if they can add it to his account. While XXXX had us on a three way he had XXXX add the same app on his phone. XXXX went in to our cash app and deleted my bank information and cashed out {$2900.00} and added it to a master card ending in XXXX with out me knowing. XXXX also took {$6.00} out of my son cash app and sent it to a persons cash app account named XXXX XXXX. Later that night, my nephew and I was sitting in front of my computer with my phone beside me and the light came on. I told my nephew that this man was still in my phone. My nephew started video tapping it. XXXX click in my cash app and pay pal. My nephew remind me about the app and we deleted it. 

On Thursday, XX/XX/XXXX, XXXX XXXX  EST, XXXX XXXX XXXX wrote : Re : Unauthorized Payment [ ref : XXXX : ref ] XX/XX/XXXX at XXXX XXXX  XXXX  message XXXX XXXX XXXX To : Cash Support XXXX What can I do to take care of this and get my money back. This person also took over {$6.00} out my younger sons cash app account yesterday. How can we solove this mater. 
On Friday, XX/XX/XXXX, XXXX XXXX  EDT, Cash Support XXXX wrote XXXX Hi XXXX, After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App 's Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments. 

We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we can not provide more details regarding our decision. 

Visit the Cash App Terms of Service for more information. 

Thank you, Cash Support In order to receive a response, please do not delete the following line : XXXX XXXX XXXX To : Cash App XXXX This is where the problem is. That is not my card. 
I was having problems sending and receiving cash on my cash app card, so I went on line to get a number to call to help me with the problem and I called XXXX and talked to a guy named XXXX XXXX who told me my account was locked and asked me to download an app called team viewer quick support. After I did that ( Thinking it was okay ) he switched me to a man named XXXX. This man went in my cash app and cashed out a little more than {$29.00} and put it on that card. Its not mine. I talked to a police officer to file a report and she told me not to answer his phone calls because he scammed me. He keeps calling me from XXXX and XXXX On Thursday, XX/XX/XXXX, XXXX XXXX  EDT, Cash App XXXX wrote : Card Unlinked Your card ending in XXXX has been unlinked from your Cash account Square Inc .

Company response to consumer: Closed with explanation