Consumer complaint received 2017-05-08
Company: Navient Solutions, LLC.
State: MA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
On  XXXX   XXXX ,  XXXX , I got call from NAVIENT SOLUTIONS , LLC . I had not heard from them since before my  XXXX , and they told me that I have  XXXX  loans with them. They provided me with information on  XXXX  of the loans, but stated they could not talk to me about the   XXXX   loan because they said I have an Attorney assigned to handle it. I never even knew there was a problem with the loans because I thought they were under a military deferment. I have never even spoken to an attorney in reference to these loans and I have definitely not retained one for representation. They told me that  XXXX  of the loans are currently in the hands of   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX ,  XXXX  a debt collector however that  Law Office s aid my loan was sent to a Collection Agency called  XXXX .     I was n't aware of this Loan increasing in interest because I am on   XXXX   XXXX    Orders   due t o my  XXXX  in  XXXX  of  XXXX  to current and protected by  SCRA  Benefits. I was injured during my  XXXX  and I am currently assigned to  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX   XXXX   XXXX  as a   XXXX   XXXX   in  XXXX   XXXX   XXXX  , NY. I know I 've submitted my  XXXX    Orders   before my  XXXX  to all the agencies that needed to know that I was n't going to be in the country. As a  XXXX   XXXX  I am trying to rehabilitate and transition to going home to m y Family. T his situation has added more   XXXX   into my life. I do not believe the actions of NAVIENT SOLUTION S, LLC  a re IAW with  my rights under the  SCRA.      I am suspicious because NAVIENT SOLUTIONS, LLC will not provide me with details in reference to my accounts with them and I believe that I entitled to full disclosure including  proper answers to my questions about SCRA benefits. I am willing to do what it takes to  rehabilitate my accounts once my rights  under SCRA h ave been applied and any negative credit reporting action is cleared up. I will set up a payment plan with them if they are willing to work with me on a payment I can afford. I am about to face   XXXX   XXXX   from the military and my income will be drastically reduced. My plan is to use my  XXXX   XXXX   XXXX   XXXX  benefits to pursue a  XXXX  's in  XXXX . However, during a recent phone call, I felt like I was coerced into agreeing to make payments that are far outside of my financial means at this time.     I would like to request the assistance of CFPB to get full disclosure of information on all of my loans through NAVIENT SOLUTIONS , LLC . I would also like to ensure that SCRA protections ( including reduced interest and deferment of payments ) on all of my loans are applied retroactively to the first date I was placed on  XXXX   XXXX  orders under Title  XXXX . I would like to see any and all negative credit reporting removed from my credit reports with all  XXXX  credit bureaus as well.     Since the initial cont act, NAVIENT SOLUTIONS, LLC has repeatedly s ent me emails and contacted me about setting up a payment plan for these  XXXX  loans. The website that I have to make payments to is   XXXX   XXXX   I have n't made any payments because I am uncomfortable with NAVIENT SOLUTIONS , LLC . processing my Loans, especially with them telling me I have an Attorney that is overseeing  XXXX  of my Loans.     As a   XXXX   XXXX   and  XXXX  Veteran I have a suspiciousness and uneasiness that I feel with NAVIENT SOLUTIONS , LLC . needs to be addressed.      If you need provide any documentations please let me know via email.

Company response to consumer: Closed with explanation