Consumer complaint received 2022-11-08
Company: JPMORGAN CHASE & CO.
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/2022, our daughter, who is XXXX, took her XXXX XXXX XXXX to the XXXX XXXX XXXX. She won XXXX XXXX and received the record for winning the most earnings at the fair for market rabbits. 

~ We are overjoyed for this huge accomplishment and extremely proud of her. 

~ We are thankful for the support from XXXX XXXX and XXXX XXXX for purchasing her market rabbits and for being so kind to her!!! 

~ We are thankful for the XXXX XXXX XXXX XXXX for creating such an awesome space of our XXXX kids each and every year. 

~ And we are thankful for XXXXXXXX XXXX for partnering with the XXXX XXXX XXXX XXXX year after year. 

When we received our daughters check XX/XX/2022, which was for {$4000.00}, we deposited her check into her savings account. Unfortunately, Chase Bank put her check on hold and claimed it was fraud. 

Immediately, my husband ( who has worked at a bank for many years ) called the bank and talked to many different people about why her check was on hold. They questioned my husband why a XXXX XXXX XXXX would receive a check for a large amount and they claimed the check we deposited was fake. My husband spent hours on the phone with the fraud department and explained what XXXX was and why our daughters check was for a large amount. He, then, called our XXXX advisor to let her know whats going on and she called the people who signed our daughters check. The next day he went into the bank in XXXX to talk to the supervisor and a member of the XXXX XXXX XXXX XXXX met him there so that they could prove that the check was legit. The supervisor questioned the board member and made her show proof she was who she said she was which is okay but unfortunately, the proof she showed still wasnt good enough. Sadly, Chase Bank in XXXX treated us like criminals and told my husband that they needed to talk to the person on the account. My husband said no you dontshes XXXX and her account is attached to our accounts bc we are her parents. They said they would review this situation and within 24 hours they would let us know what they would do with her check and savings account. At the end of the conversation, they said we are sorry for your inconvenience! After all of the proof we gave them that her check was legit, they ended up closing her account and we are still waiting to receive the funds from the bank. Even though her check was deposited and within a day the check cleared the XXXX account, they still felt that we deposited a bad check. 

We are so mad!!! We have never and would never do anything like this. If you work for XXXX XXXX XXXX XXXX XXXX XXXX, or the XXXX XXXX XXXX XXXX, please let Chase Bank in XXXX know how wrong they are. We truly hope they would change their decision and they dont treat anyone else the same. 

We have been banking with Chase for almost 15 years and have never ever deposited any bad checks. We have been nothing but loyal and faithful customers to them. As our XXXX children have gotten older, we were excited to open up their own student savings accounts. But, after all these years, we cant believe they are treating us so poorly.

Company response to consumer: Closed with explanation