Consumer complaint received 2023-11-14
Company: Premier Account Management
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to arrest you or take you to jail if you do not pay

Complaint:
On XX/XX/XXXX I received a call from XXXX XXXX, an Asset Liability Investigator/Legal Coordinator from the company Premier Account Management XXXX XXXX XXXX XXXX XXXX, TX. XXXX XXXX told me he was an attorney hired by XXXX XXXX, a XXXX that we had hired in XXXX of that year when a water pipe leak occurred in our home.He immediately begin to threaten me demanding payment in full that day. He told me there was a lien on my house, that he had opened an investigation into insurance fraud and that I would more then likely see criminal charges in the neat future. Not wanting to engage until I had educated myself into what he was threatening I told him that I would get an attorney and hung up on him. 

He then proceeded to text me starting first with his details. He continued to text me stating that he had spoken to my insurance company and had opened an investigation for Insurance Fraud and included a claim number, which he said was for my withholding proceeds. from a check I received from insurance company, which were intended for the contractor. He continued the text message stating he was also having it filed at the county level, and that given the amount withheld, would be considered a felony and asked whether my attorney would also be representing me in the criminal case. 

I responded by explaining that the contractor had not involved me and dealt directly with my insurance company. My insurance had contacted me in XXXX to tell me the case had been closed. In XXXX we had had another claim through the insurance company and that we had received XXXX checks that month which were used for the claimed issue and were only contacted my the contractor 3 weeks after stating that one of the checks was for them. In XXXX we had no reason to even consider that one was payment for his services almost 4 months earlier and that we were in the process of determining a plan of repayment as we had every intention of paying them. 

XXXX XXXX told me that he would need a payment arrangement to prevent further legal action and that he understood it is hard. I asked if his client would accept a {$1000.00} payment Monday with XXXX XXXX monthly payments until the beginning of XXXX ( XXXX or XXXX ) in which we would pay the balance. XXXX XXXX put me on hold then came back with a yes, and told me to call on the following Monday to set it all up and make the {$1000.00} payment. On Monday, XX/XX/XXXX, I made the {$1000.00} payment and set up for ACH payment of {$200.00} each month. On XX/XX/XXXX the first {$200.00} payment was also taken by ACH. 

On XX/XX/XXXX, XXXX XXXX contacted my by phone and told me he needed payment in full that day. I reminded him that we were in an agreed upon payment arrangement of which he had taken cash and payment and that per our agreement was in place until early next year. I then sent him the corresponding text messages. He responded by basically telling me that it wasn't correct and that he needed payment that day. I ended by saying that I am making payments or rather he took payments and to go ahead with any " legal '' measures he needed to do. 

The next day he texted me that he had to file a report with the XXXX XXXX XXXX for misappropriation of insurance proceeds and sent me another case number which included my policy number. I responded that he would have to prove intent of which would be difficult since his client worked directly with the insurance company leaving me completely out of the loop... The fraud would be on his client at that point... He then said he's initiating a full forensic audit into the cashing of the insurance check and that I will be notified by the courts when to appear. I returned texted that I am in a payment arrangement with him in which his organization is taking ACH payments so everything he is claiming is in the process of resolving. He texted I had until the end of business day to pay or he would enforce the claim with my insurance. Then after more back and forth he texted that he had forwarded my case and said thank you. 

I did not hear anything from him until XX/XX/XXXX when he called and again demanded payment in full that minute. I told him we are in a payment arrangement and I could not pay that day even if I wanted to. After a heated call I hung up and later received a text stating that he had now filed a case with the XXXX  XXXX XXXX along with a case number. This was my final straw with these people. I called the XXXXXXXX XXXX XXXX  to be told what I already knew, that they do not handle these types of issues. I then came back to this web site to file my complaint... 

I would also like to mention that since my first encounter with XXXX XXXX XXXX I've begun receiving a random scam call from someone stating that they are are a process server trying to serve me papers either at my home or at my work,,, which I believe may be part of the psy op XXXX XXXX is trying to impose on me during his collection process. You only have to XXXX the company to see the multitude of similar complaints of abuse, threats and misrepresentations made by the company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation