Consumer complaint received 2023-01-03
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In Re ; Wells Fargo, N.A. XXXX XXXX. XXXX Wells Fargo claims transparency and assured phone communications, yet when asked to produce specific, actual recordings or something that would be accepted as evidence in a court, their written response is. " your request is to vague ''. and drag then their feet until the victim realizes their CFPB response time has run out. 
Again, if they are so transparent how does a Wells Fargo President not know the details when preparing the Foreclosure? 
For years I have appealed to Wells Fargo to make me financially whole after their blatant lack of transparency during a foreclosure, and two very dragged out, costly, modifications of my home. Mostly requesting and receiving the same documents again and again. The same documents sent to get final approval in XXXX. 
In direct violation of RESPA & TLA laws From the year XXXX to Today, they have conservatively cost me {$30000.00} In uncalled for ; Penalties, Legal fees, Interest not credited on cash they received from me for over three years. 
Added principal and Interest Ive paid for the past 13 years due to the higher reset the court awarded them on my actual principal. This of course brings them another mountain of interest. 

I continue to pay to this date to retain my familys home of 23 years. 
Now at the age of XXXX, I plan on staying here to the end of my life. 

I have a pile of detailed documentation to verify my claim. 
In my case, Wells Fargo collected my payments for years, and quietly did not apply them to my loan. 
With the full use of my cash, and many others in this situation, the bank continued to generate its revenue in many ways. No matter what hand, they claim, they were holding my money in. 
When this was finally revealed at a foreclosure trial, they labeled it, a non interest bearing Suspense Account. 
The whereabouts of these funds are kept so secret that even a Vice President of Wells Fargo bank that was assigned to research the account for the preparation of the foreclosure, was also unaware of its existence. ( See attached brief court transcript ) These few pages best explains this whole ordeal.

At the trial, I presented the receipts for three years of payments that Wells Fargo accepted, worth over {$27000.00}, along with the payment coupon book that they gave me for the first modification. Had these payments been correctly applied, at least {$10000.00} would have brought my principal down to {$87000.00} The local court was no help as they gave Wells Fargo enormous leeway, and rubber stamped the case despite Wells Fargos sworn conflicting presented evidence that was soon later admitted to be false. 

Despite the banks newfound changed testimony with no documentation, the court presented them with every unreasonable request they had. 
Penalizing me with outrageous fees and past interest, taking and apply my funds at only face value, making me re-apply for another modification, and setting me back years with a much higher principal due on the mortgage. Putting me in a position where they just took {$27000.00} of my money and they could unilaterally still say, sorry you dont qualify. 

Please review this loan and its history ; Wells Fargo loan # XXXX Consumer Wells Fargo has recently sold my loan to another lender named, Specialized Services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation