Consumer complaint received 2022-04-05
Company: WELLS FARGO & COMPANY
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
On this coming Thursday, XX/XX/XXXX. I go to court to TRY and retrieve money taken out of my Bank account from WELLS FARGO. On or around XX/XX/XXXX, WELLS FARGO TOOK OVER {$40000.00} OUT OF MY BANK ACCOUNT. I sincerely hope I have your attention, as it is my understanding that XXXX of the ORIGINAL reasons for XXXX XXXX and your agency is to " STOP THE TOO BIG TO FAIL ''. 

side note : The attorney for Wells Fargo in her Motion for Summary stated the exact amount of money I had in my account, how can she state under penalty of perjury, how much, to the exact XXXX I had in my account? Under Article 1, Section 1 of the California Constitution I have a guaranteed right of privacy. 

Back in the late XXXX 's I was working for a company called XXXX XXXX XXXX XXXX XXXX XXXX. I was their top producing loan XXXX, driving to the clients home helped me secure my clients ' trust. On or around XXXX or so, the company gave me a credit card to use for gasoline, instead of a car allowance. 

I did not apply for the credit card, I was just given a company card and told to use it for gas. In XXXX at the beginning of the Mortgage melt down, I left the company and returned the credit card to my boss. I do not remember signing ANYTHIGN WITH WELLS FARGO. 

After the mortgage meltdown, I understand the company down sized. Never receiving any collection calls, or notices I was unaware I was liable for any credit owed to Wells Fargo from myself or the company I had left back in XXXX. In fact, Wells Fargo hired me in XXXX to work as a Federally Registered XXXX XXXX. ( Another whole story about being regulated! ) I contacted my past boss to confront him about the debt and if he was making payments on the account and agreed none of the debt on the card was mine. He also stated he was making payments to Wells Fargo, but they wanted more per month. ( Reminder, this was at a time when mortgage companies were all going out of business ) Wells Fargo filed a complaint against both my former boss and I, on XX/XX/XXXX. Both my former boss and I filed fee waivers and they were granted. Wells Fargo still pushed forward, the debt on the credit card was around $ XXXX but my boss had a business line of credit of over $ XXXX. The case went back and forth with a XXXX Depositions and Motions. In the deposition, I was shown one item Wells Fargo said had what could be my signature, but it was really blurry and all they had was a fax and no original. From that point we were not given a day in court at any time for me to say none of the charges are mine and I will pay anything you can show that I charged, which was NOTHING! 

My formal boss lost against Wells Fargo, and I went down with him although I was not on any paperwork showing I had applied for the account. Wells Fargo placed a lien on everything I owned for the full amount of over $ XXXX. I was unable to refinance my home during the recent low interest rates. With the debt being over XXXX XXXX XXXX, I felt a relief that I could now be free to refinance or sell my home. 

Again, I was never notified of late payments, making payments or an option to go to my boss to urge him to settle his debt. Apparently, right before Wells Fargo went into my account and took my money, they notified my past boss that they were going to pull his money but not me. I was notified AFTER THEY TOOK MY MONEY. 

Every step of the way I was not notified or made aware of anything until after the fact and again, I had not had possession of the credit card since XXXX and no charges had my signature. If this was my debt, I would have certainly made arrangements to pay it, but it was not my debt and they never proved it, just added me for convivence of collecting. 

THE ABOVE IS MY COMPLAINT. HOWEVER, ..... Working at Wells Fargo, showed me that it is SO WRONG IN SO MANY WAYS THAT BANKS, ESPECIALLY WELLS FARGO HAS " FEDERALLY REGISTERED '' loan officers instead of State Licensed. While working as a loan XXXX there, I never saw XXXX federal regulator, I constantly listened to loan officers who had no clue what they were doing and I literally left Wells Fargo after hearing a loan XXXX try to convince a client that they COULD do HARP a second time. Having uneducated loan officers working with homeowners on the MOST IMPORTANT investment of their lives is a huge problem for homeowners! 

In addition, at the same time of all of this, Wells Fargo foreclosed on of my investment properties while I was XXXX piece of paper away from a short sale. I had to short sale on the home because my tenants were not paying rent and squatting, and yes Wells Fargo sold my home to the squatters and did their loan! 

You obviously know about Wells Fargo making fake accounts for their current customers and with all of this the TOO BIG TO FAIL, KEEPS HURTING HOMEOWNERS, CREDIT CARD CUSTOMERS AND BANK CUSTOMERS. 

Who are they paying off? is my question. By the way the money they took from me was money from California XXXX XXXX from my renters who were not paying rent living in my investments for free during XXXX. 

I need my XXXX, is was meant to go to the lenders on my home and my rentals, funny one of the mortgages I am behind with, is Wells Fargo, they bought my home loan servicing.

I ask that you look into this situation immediately as I only have a few days to court. I think Wells Fargo should be at the very least made aware of what they did to a single mother and so should the AMERICAN PUBLIC. 

I do not think I mentioned my pass boss signed the money he borrowed from Wells Fargo with his elderly mother who is also being held responsible, and I was told he did everything he could to work with Wells Fargo but it seemed they wanted to make an example of him as a business, they do not even realize he is a quadriplegic. Great person to make an example of to the America Public.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation