Consumer complaint received 2021-05-17
Company: CAINE & WEINER COMPANY, INC.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
I signed up with XXXX XXXX for a XXXX  service and I canceled on XX/XX/XXXX. 
1 ) the fees were never discussed with me when I made the purchase We had run a transaction of {$200.00} on XX/XX/XXXX and I was never credited the {$200.00}. 
On XX/XX/XXXX, I tried to reinstate the account so that they could credit me the {$200.00} and avoid the {$350.00} cancellation fee. I also tried to contact them regarding the {$200.00} and the representatives kept saying they need it to look in to it and would call me. 

XX/XX/XXXX I emailed the rep the reactivation form. I was declined the reactivation because they rejected my checking account type. I also emailed here regarding the {$200.00} transaction that was never credited and sent her the receipts/batch. She said once account is updated they would deposit the {$200.00}. 

On XX/XX/XXXX, I received an email from XXXX ( XXXX / XXXX ) noting that the company was requesting a non-starter check to reactivate my account. 

XX/XX/XXXX, I send them another check to get account activated and received an email XX/XX/XXXX noting that my check was not accepted by the company. 

On XX/XX/XXXX I sent another check and on XX/XX/XXXX XXXX emailed noting that she had forwarded to dept. for review. 

I did not receive a response so I emailed XXXX on XX/XX/XXXX to inquire about the status of reinstating my account. She emailed me back same day and finally advised me to call the customer service number and provide my bank account over the phone. 

On XX/XX/XXXX, same email I asked why the check was being denied and also asked that they close the account and send me the statement/invoice. She replied that my account was closed since XX/XX/XXXX and she was only assisting with reactivating the account. 

On XX/XX/XXXX, I send another reactivation request to XXXX and no one replied. I called customer service and provided with the information and was told it was sent for review and that they would let me know within 48 hours. I never received any emails or calls notifying me of reactivation being successfully or denied. 

On XX/XX/XXXX, I also emailed XXXX asking why the company was not accepting my personal checking account when the account was set up that way. She replied that the company had not accepted my 3rd attempt to reactivate account. 

on XX/XX/XXXX I received the first written correspondence regarding this account and it was not from the company but from a collections company, Caine & Weiner. I immediately emailed XXXX at XXXX XXXX asking her why I was never sent the invoice for the cancellation, why they sent it to collections and why no one was helping me with the {$200.00} transaction ran on XX/XX/XXXX while my account was still active. She wrote that I had never informed her about this transaction, but that is not true I have in our emails from XX/XX/XXXX in which I inquired with her the status of the {$200.00} sales that was never credited. 

On XX/XX/XXXX, I sent XXXX again the receipts for the {$200.00} sale transaction, She responded that she would forward so that the team at XXXX could look into it. She emailed me that the technicians would like to speak with me. I spoke with them and basically they didn't process the {$200.00} although I have the receipt and the batch from their XXXX  system. They asked that we re-key the credit card but I didnt ' think it was right because the customer made the purchase XX/XX/XXXX and I told them I would call the customer first before re keying the {$200.00} transaction 6 months later! 

On XX/XX/XXXX, I asked if we can reactivate the account, I had opened a business checking account through XXXX and XXXX XXXX XXXX responded that she had resubmitted the request for reactivation. I called and i I didn't hear anything from them. I emailed her back on XX/XX/XXXX inquiring about the status of reactivation because I had received a bill. For the first time I receive a bill from XXXX XXXX on dated XX/XX/XXXX with a {$420.00} bill /Merchant # XXXX. I didn't understand why I was being charged {$420.00} I spoke with her and she noted that the account was reactivated on XX/XX/XXXX and no one informed me. Apparently I was charged fees for having the account activated XX/XX/XXXX so I told her that if the account was reactivated I could keep it but the {$350.00} cancellation fee should be discarded since they were able to finally reactivate my account. She said her department didn't approve the request to remove the {$350.00} cancellation fee. I was going to re-key the {$200.00} from XX/XX/XXXX but then they told me my account was reactivated but there was a hold. 

At this point I was extremely frustrated and feeling so helpless that I told her /XXXX that I was done trying to reactivate and continue and get the {$200.00} sales that XXXX XXXX/ never processed. I told her I wanted to pay the cancellation fee and be done with their company. I paid {$350.00} on XXXX And today, XX/XX/XXXX I noticed that they sent me to collections by reporting a charge off. 

I don't agree they reactivated my account on XX/XX/XXXX and i '' m being charged for the account to XX/XX/XXXX and paid the cancelation fee the day they finally canceled the account. It was the first time I receive a bill from XXXX XXXX on XX/XX/XXXX and I don't think they can report it to collections when I paid them directly after finally canceling my account. 



The company never sent me the invoice directly nor the information to return the register/equipment. What they did do was sent report to collections on XX/XX/XXXX the payment I made.

Company response to consumer: Closed with explanation