Consumer complaint received 2018-04-11
Company: NCC Business Services, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I signed a lease with XXXX XXXX doing business as XXXX XXXX XXXX in XX/XX/XXXX. They are located in XXXX GA. The lease was for one year and had an end date of XX/XX/XXXX. I provided notice on XX/XX/XXXX that I did not place to renew my lease and I wished to move out on XX/XX/XXXX. The management team would not accept my notice unless I extended my move out date to XX/XX/XXXX. I accepted this and they provided written acknowledgment that they agreed as well. I paid {$810.00} on XX/XX/XXXX. This payment was for rent until XX/XX/XXXX ( base rent was {$790.00} ) plus utilities as advised by phone from XXXX XXXX. They accepted this payment and I moved our as agreed on XX/XX/XXXX and turned in all keys and gates cards to the leasing manager. I also provided the office with my mailing address and new telephone number. Now they have come back and advising I still owe them rent for XX/XX/XXXX and this is incorrect. I never received my final statement from them. They just sent this to collections and I only found out when I was about to move to another community. I have contacted this place many times by phone and in person and the manager will not show me how I owe them or remove these charges. On the move out notice from them there is no amount listed by prorated rent through move out date. I went to the signed lease and it only list the rent as {$790.00}. Nothing in this lease addresses how they think I still owe this. I have now received a final notice from them but it's incorrect. They claim they mailed the statement to me however, I never received it and my mail was forwarded to my new mailing address. If you look at the final statement they have my address when I use to live on site. They most likely never mailed the letter but hand delivered it to an address they knew I was no longer at. They company has been underhanded from day one and this was reason I decided not to review my lease. They started by accepting my first payment and deposit then called me back to advise they had to re-run my app and now they needed more of a deposit. I paid them an additional {$490.00} but when I received my lease it only listed my deposit as {$150.00}. I called on this was advised only {$150.00} was refundable and the rest was a risk fee. In the email from agent I was told the {$490.00} was a deposit. This was the first I ever heard of this. Oh and they would only provide the lease by email and I did not receive this until the day before move in. I was great need and had to move as soon as possible to get away from a bad relationship. Feeling like I had no other option I signed their lease. Really this company owes me {$640.00} because the location was returned to them in better condition than when I received it. The last invoice I received from them shows I had a credit balance of {$64.00} for utilities. What happened to that credit. So they instead really owe me {$700.00}. Their own ledger which I received from the office shows they removed the rent charge that posted on XX/XX/XXXX and went back in to add extra rent charges after I left.

Company response to consumer: Closed with explanation