Consumer complaint received 2023-10-28
Company: CITIBANK, N.A.
State: TN
Product: Credit card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
Note : The following was sent certified Return Receipt to Home Depot Credit Services in XXXX XXXX  and XXXX XXXX 

On XX/XX/XXXX, I purchased a Dryer from Home Depot along with 2 sets of Plastic Boxes. When I went to pay the cashier she ran the Customer Service Invoice through the register. The printed information was jumbled and not readable. I told her to reprint it. She could not. She called a Manager and he told her to return the item and repurchase it. I only repurchase the Dryer, not the XXXX plastic boxes. She did and everything was ok until I got home and looked at my account. 

Promotional Balances Expiration Description Balance XX/XX/XXXX NO INT FOR 24 MOS - PMT REQ $ XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX No INT FOR 12 MOS - PMT REQ $ XXXX BALANCE XX/XX/XXXXXXXX XXXX  No INT FOR XXXX XXXXOS - PMT REQ XXXX XXXX BALANCE I did not purchase anything for {$71.00}. Second, your own standards say the a purchase must be {$200.00} or greater for the PromXXXX. 

I called Home Depot Credit Services on different days and this is the service from each of your Customer Service reps : XXXX - We discussed distribution of payments. She was helpful. 
XXXX ( Specialist/Manager ) - It was difficult getting a straight answer from her. She mumbled something about allocations. She acknowledged it was their problem created by their systems. She said it would take 2-10 days to fix. Nothing ever happened. 
XXXX XXXX Customer Service Rep ) - A total waste of time. 
XXXX ( Manager ) - I wonder if he knew what planet we are on. I explained my problem to him and he discussed something else. He told me it was still being investigated. I ask to speak to a Senior Manager. He said he was transferring me to a Senior Manager. I wanted on the line for 45 minutes and then hung up. 
XXXX ( Manager ) - I finally reached someone who listened and understood the problem. He said I would get a letter confirming my identity concerning my account. I never got anything. 
XXXX XXXX- she gave some hope. She said she knew what caused the problem and would fix it. That was months ago and the problem is still there. 

Listed below are the documents I attached to the original letters ( I can provide them if you tell me how ) : Exhibit 1 - Customer service invoice with garbled printing. Date XXXX XXXX XXXX 
Exhibit 2 - Garbled portion of Customer Service Invoice ( Exhibit 1 ). 
Exhibit 3 - The original initial register receipt for the Dryer and 2 Plastic Boxes. XXXX {$610.00}. Date XX/XX/XXXXXXXX XXXX XXXX 
Exhibit 4 - Customer Receipt Refund. Date XX/XX/XXXX, no time stamp. 
Exhibit 5 - Customer Service Invoice for repurchase of Dryer only. Date XX/XX/XXXX, XXXX XXXX. 
Exhibit 6 - Reprinted garbled register information from initial Customer Service XXXXnvoice ( part of Exhibit 5 ). Date XX/XX/XXXXXXXX XXXX XXXX 
Exhibit XXXX - Repurchased Dryer invoice with no other items. Total {$600.00}. Date XX/XX/XXXX, XXXX XXXX. 
The attached documents are absolute proof of what I purchased and signed up for a promotion not to pay interest if the amount is paid within 12 months. 

I received a letter on XX/XX/XXXX from the XXXX XXXX facility. They told me to call because they needed additional information. I called. The Customer Service Rep had no idea what I was talking about and asked me to start from the beginning. I told her it's all in your system. I hung up. 

Please help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation