Consumer complaint received 2023-08-13
Company: TD BANK US HOLDING COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/2023 To whom this may concern : My name is XXXX, more formally known as XXXX XXXX XXXX. I am writing you to alert the proper authorities regarding the absolute and complete, unbelievable nightmare, I've encountered with TD Bank. I want to get my story and the disturbing facts out to the right people so that maybe, this will not happen to another customer, ever again and you can help get me my money. A few short weeks ago, I had closed my checking and savings accounts at XXXX XXXX  and decided to move my funds over to TD Bank as it was more convenient for me from home or work. When I had closed my account at XXXX, I received, two cashiers checks on XX/XX/2023. One  for my checking account which was {$430.00} and one for my savings account which {$16000.00}. I deposited the {$430.00} check into my new checking account on at my newly chosen financial institution, TD Bank on XX/XX/2023. On the evening XXXX, I went to transfer money from my savings to my checking to find that there was no longer a checking account. I called TD Bank and was told the checking account was closed and I need to go to the branch. No explanation was given. TD Bank just closed it. No email, no phone call no nothing from them. 

The morning of XX/XX/2023, I went to the branch and was told there was fraudulent activity so I requested a print out of all activity. None I could find I was issued a cashiers check for a bill I needed to pay from my savings to an annuity that was just opened as a rollover and payable directly to the Annuity but they would not release any money from my checking account. Still no reason why. 


That's where things went seriously, seriously, beyond south. The assistant branch manager, XXXX XXXX, pulled me aside and told me that TD Bank was exercising their right to close the account and I could never have a checking account with TD bank, but refused to elaborate any further. 

She was expediting the closing of the checking account to release my money. But as of XX/XX/2023 she refused to release my money. 

Through independent investigation it is believed that the {$430.00} Cashiers Check trigger the fraud. XXXX XXXX  has now confirmed, WHILE I'M IN THE BRANCH OF TD BANK ( XXXX, NJ on XXXX XXXX ) Certified cashiers check and it is certainly NOT fraudulent nor does XXXX XXXX  have a hold on it, But XXXX XXXX refused to talk with them to release my money. 

MY ENTIRE ACCOUNT IS FROZEN. Including my payroll check! 

As of this date There is {$1600.00} in what was my checking account. TD Bank will not release any funds until XX/XX/2023. If there is a problem with a cashiers check in the amount of {$430.00} There is still {$1200.00} that is mine from payroll and previously deposited funds This money includes my payroll check received by TD Bank on XX/XX/2023 in the amount of {$710.00}. 
On XX/XX/2023, I requested from XXXX, the assistant branch manager that I would like a cashiers check so that I may close that account, while they investigate the Cashiers check I am then informed by, XXXX, the assistant branch manager after I refused to leave without my money, who was not compassionate, by no means accommodating, and treated me, the customer, as if I were a criminal attempting to steal my own money! That I would need to wait until XX/XX/2023. Because the special fraud division only communicates via email, XXXX XXXX is the only person I can communicate with. 

Why the {$430.00} flagged but the {$16000.00} not. Now I'm heated, I'm more than upset, and flagging a certified cashiers check for fraud, is clearly a huge issue on their end, not XXXX XXXX  or mine. TD Bank has some seriously sensitive fraud flagging criteria. 

I have no money for food, gas, bills etc. 

Please help XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief