Consumer complaint received 2015-04-18
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have been trying to do a loan modification with nationstar mortgage since XX/XX/XXXX, the XXXX time I summited all the forms required and instructed to do. Later in the process I asked what the status of my application was by multible emails to their contact without replies from Nationstar. When I was finally able to get a reply over months I was told there was a sheet XXXX of a form that was missing that we needed to sign and send in. We signed it and turned it in. We wanted for along time again into XXXX and then where told we where declined because of some other form that was missing and told we could apply again. During this XXXX time I had asked what options we had on our house and loan, never being able to get answers from them. Then at the XX/XX/XXXX I re-applied on line again as they had stated and sent in the forms they had asked for again. Later XX/XX/XXXX I logged in and checked the status of what I had uploaded, everything was gone. Before this time I had seen notes next to the files they where being reviewed. At this point I sent emails to them to find out what was up, and still no answers to my emails. So I up loaded all the files again to their website. Weeks after I kept checking and files where being reviewed in the notes. Then I log on in the XX/XX/XXXX and it shows my application expired on XXXX XXXX which was two days after I had applied. I then went to sending multible emails to them to find out what was going on, they never answered me. Now on XXXX XXXX a bunch of foreclosure paperwork was taped to my front door stating that my home was being put on aution XXXX XXXX at XXXX pacific time. That friday night XXXX XXXX I sent another email wanting to know what was going on since I had heard nothing and now your hitting me with a foreclosure. Finally XXXX night XXXX XXXX I received an email from a manager now from a different state then the one I had been dealing with in texas. His email stated that my application was declined on XXXX XXXX since XXXX form was missing a digit off XXXX of our social security numbers, XXXX form expired and then that we had not supplied them with pay stubs for my wife. They also say that we called me XXXX times, and also sent me a letter. I wrote back to him in email on XXXX XXXX saying I had never received a notice in the mail about this or did I have calls or messages on my phone from nationstar. I also told them it would be kinda hard to supply pay stubs for my wife since she is a house wife and that information about her was on your application that I turned in. Also I asked if I did re apply and turn in forms again if they would then stop the foreclosure, in his email it stated about re-applying again from him. For the next three days I kept sending out emails to them to answer my questions, finally today I receive XXXX back from girl in texas saying I have not received your forms. No other answers to my question on will this stop the foreclosure and where to send forms to. I feel I was not treated fairly with my applications for assistance since I can not afford the payments, and answers to my questions. I have gotten nothing but the run around and total game playing with nationstar since last year when this started with a loan modification request.. I also have emails to backup my statements that I can summit to you on request.

Company response to consumer: Closed with explanation