Consumer complaint received 2019-07-27
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Refund anticipation check
Issue: Lost or stolen check

Complaint:
XX/XX/2019 XXXX from JP Morgan XX/XX/XXXX, XX/XX/XXXX deposits Chase Acct last four XXXX Transferred to Claims Dept XXXX XXXX on hold XXXX XXXX XXXX   Filled out a Claim for the 2 deposits {$6000.00} Fed, {$13000.00} From California Total {$19000.00} Somehow sent to : JP Morgan/Chase Routing Number XXXX Account Number XXXX XXXX XXXX XXXX ( Not a correct account number per XXXX ) XXXX XXXX Claim number XXXX Claims # XXXX XXXX XXXX Per answer from XXXX - I will get a call tomorrow from the person who is working on the claim. 

Called to find out that XXXX misrepresented what the procedure is and was given the claim number at XXXX XXXX PST XXXX this does not jibe with previous information. 
XXXX California Franchise Tax Board XXXX ( XXXX ) XXXX XX/XX/2019 Spoke to XXXX ( XXXX XXXX XXXX XXXX ) and according to them ( FTB ) they have not received the {$13000.00} that JP Morgan/Chase bank intimated had been returned as a matter of procedure within 2 or 3 business days. 
Per XXXX there were no records of the return of the refund. 

I was told to provide the following information : Fax ( XXXX ) XXXX Name & telephone number of bank representative two months of bank Chase XXXX XXXX XX/XX/2019 XXXX station XXXX Supervisor XXXX fax # XXXX I was told by XXXX that it would likely take 120 days to get an answer and a paper check mailed to me. 

Chase Phone Number XXXX _______________________________________________ Called Back Claims Department at JP Morgan/Chase after receiving ambiguous letter Spoke to Lei Supervisor of the claims department XX/XX/2019 XXXX XXXX XXXX   PST There is no record of the funds being in the account and no transaction information is available. 
XXXX Supervisor of the claims department said. This leaves me in a catch 22 situation as all parties ( FTB, Chase ) claim it's the others responsibility to determine where the funds have gone. 

XXXX Called FTB waiting on a call back XXXX XXXX ( approx ) XX/XX/2019 ( Friday ) XXXX Spoke to XXXX who called back and said that they have not received the fax that was sent on Tuesday XX/XX/XXXX. 

I asked that they call with a normal phone number and she did that on XXXX XXXX XXXX but have not heard anything back from them since. 
XXXX XX/XX/2019 Spoke to a woman at CFTB who said essentially, we don't care about your refund and I almost heard " " ( Sorry about that XXXX in XXXX )! 
XXXX XXXX XXXX XXXX XX/XX/2019 CFPB XXXX can only speak with XXXX XXXX for some unknown reason ). I have to wait for her to get back before moving this along. 
XXXX XXXX XXXX XXXX XX/XX/2019 CFPB Note says - Need to call heckstarl? Already taken care of through XXXX XXXX XXXX # XXXX IRS XX/XX/2019. 
According to XXXX I entered the filing incorrectly leading them to approach JP Morgan/Chase with XXXX 's SSN which is totally incorrect. I was told to resubmit the paperwork this time without XXXX 's information. 
I will keep screenshots as I fill it out as that is totally incorrect as I filled out the forms correctly. 
XXXX Attached three months of the ONLY Chase Account in my possession. No refunds

Company response to consumer: Closed with explanation