Consumer complaint received 2020-07-15
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
XXXX XXXX someone went online and changed my address without my consent through the USPS online system. I was made aware of this change, via ( through ) a credit monitoring service I have with another Credit reporting Agency. ( Bureau ) on XX/XX/XX/XX/XXXX On XX/XX/XXXX, I called into TransUnion after setting up an account with them, and noticed many changes, in accurate information, as well as old information still being reported, on the Credit Report from TransUnion. 
I called into TransUnion many times in reference to disputes that I had placed with TransUnion, in reference to the incorrect information.. On one of my many efforts to reach a person who could assist, I was told that my disputes were being worked on. I waited, but got no response. The next few times I called into TransUnion, I was told that Transunion couldn't Identify who I was, and they were so nasty to me on the phone that they hung up on me yet, again. The next few times, I was told they couldn't verify if the information I was asking to be corrected was in fact correct and would'nt place a block on my Credit FIle as I suggested until these disputes were resolved. So my file stayed unlocked. In XXXX, I was told to mail in documents pertaining to the information that needed to be updated and or corrected. I submitted a USPS change of address form, copies of identifying documents and court orders of my legal name and a letter to state what I was disputing in the Credit reporting. Via Potal Mail. After doing so, I did receive some correspondence back from Transunion at my updated physical address in XXXX of XXXX which was after submitting the documentation. However, The disputes of my name, address and some of the reported Creditors, balances, had been looked into. But, hardly any of the information that I disputed, concerning my name and correct and or updated address were resolved, nor were the items reported from the Creditors and some still seem to continue to soft pull my account on a monthly basis. I have also explained that someone continues to tamper with the delivery of my mail and that same person also has changed my address back to more than one of my older addresses many times within the last year. 
I have been hung up on a few times with representatives at TransUnion in the past usually while in the middle of a phone call with them. I have had to call them back many times. 
Since XX/XX/XXXX  and until, XXXX XXXXXXXX my efforts seemed to have proved little to resolve the issues. As of XX/XX/ my name, correct address and other information have been re introduced to an area of where the errors were first. So, as of this date XX/XX/XXXX ( XXXX XXXX ), my mailing address and name are not correct and any correspondence they ( Transunion ) sends out is not coming to me. I have asked this Company to update at least my address according to the USPS CHange of address form I sent in to TransUnion. However, there now seems to an ongoing issue where this Agency is refusing to do so and Im asking for assistance to have this incorrect reporting stopped.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation