Consumer complaint received 2021-04-03
Company: EQUIFAX, INC.
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I am requesting the assistance of the Consumer Financial Protection Bureau with insuring that my credit report accurately reflects the current and previous status of my Stafford Loans through the U.S. Department of Education. My credit report currently show that five loans remain in collections, how ever they are no longer in collections, and all derogatory remarks since XXXX should have beed removed. 
Background information In XXXX, the above mentioned loans went into default and on XX/XX/XXXX, I entered the Loan Rehabilitation Program with XXXX XXXX XXXX, which is a collections agency for the U.S. Department of Education. During the intake process over the phone, they informed me of the following : Once a loan is rehabilitated and transferred to a new service provider, the loan is no longer in default and the Department of Education requests that credit reporting agencies remove the record of default by the Department of Education. The credit update is normally reflected in the next monthly reporting cycle After the XXXX XXXX XXXX representative stated this, it was further explained that after I completed the program, they would return my loans back to the U.S Department of Education who would then notify all three credit-reporting agencies. In addition, it would be requested that all derogatory statements be removed from my credit report dating back to the point in time in which the loans went into default ( which was in XX/XX/XXXX ). They further explained that soon after receiving the account back in good standing, the U.S. Department of Education would then return my Federal Stafford Loans back to the original servicer, XXXX XXXX. 
I completed the Loan Rehabilitation Program as of XX/XX/XXXX with XXXX XXXX XXXX, and my loans were was returned back to the U.S. Department of Education in XX/XX/XXXX, as well. The U.S. Department of Education has informed me that on XX/XX/XXXX, they submitted an update to all three credit bureaus informing then that both my loans where in good standing, and that all derogatory remarks should be removed from my credit report since the loan went into default in XX/XX/XXXX. 
The Problem I have attached a copy of my credit report that was pulled my a mortgage broker I am working with. ( 1 ) All of my U.S. Department of Education loans, highlighted in yellow, are still showing in collections, dated as of XX/XX/XXXX. ( 2 ) Highlighted in blue are duplicate accounts from the US Dept of Ed ( USD ) that are now being serviced by XXXX XXXX ( XXXX ) that show incorrect balances. Furthermore, and again, they are no longer in COLLECTION status. 
It also does not reflect that my loans have been serviced by XXXX XXXX since XX/XX/XXXX. I have contacted both the U.S. Department of Education and XXXX XXXX about this inaccurate information on my credit report, and both have insisted they have reported the status of my loans to all three credit bureaus. 
Please note that I have attached my most recent bill from XXXX XXXX showing that these accounts are in good standing.

Company response to consumer: Closed with explanation