Consumer complaint received 2023-07-16
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against TransUnion Consumer Solutions for the violations it has committed in its reporting practices. The violations described herein are in direct contravention of the laws and regulations designed to protect consumers like myself. I have already lodged a dispute with TransUnion Consumer Solutions, but their inadequate response necessitates intervention from the Consumer Financial Protection Bureau to ensure appropriate action is taken to rectify these violations. 

I have identified the following charged-off accounts on my credit report : Account XXXX : Creditor Name : XXXX XXXX  Account Number : XXXX Account XXXX : Creditor Name : XXXX Account Number : XXXX Account XXXX : Creditor Name : XXXX Account Number : XXXX Account XXXX : Creditor Name : XXXX XXXX Account Number : XXXX Account XXXX : Creditor Name : XXXX XXXX Account Number : XXXX Account XXXX : Creditor Name : XXXXXXXX XXXX Account Number : XXXX Account XXXX : Creditor Name : XXXXXXXX XXXX  Account Number : XXXX Account XXXX : Creditor Name : XXXX Account Number : XXXX TransUnion Consumer Solutions has XXXX the following violations : Violations of the Fair Credit Reporting Act ( FCRA ) : a ) Failure to Report Accurate Information : TransUnion Consumer Solutions has flagrantly violated my rights under the FCRA ( Sections 1681e ( b ) and 1681i ( a ) ) by reporting charged-off accounts that contain outdated and inaccurate information. This misleading reporting misrepresents my creditworthiness and has a significant detrimental impact on my financial standing. 

b ) Inadequate Investigation of Disputes : Despite my diligent efforts to dispute the accuracy of the charged-off accounts, TransUnion Consumer Solutions has failed to conduct a proper and thorough investigation, directly contravening my rights under the FCRA ( Section 1681i ( a ) ). Their negligent handling of my disputes demonstrates a lack of commitment to providing accurate credit reporting. 

Violations of the Fair Debt Collection Practices Act ( FDCPA ) : a ) Misrepresentation of Debt : [ Credit Reporting Agency ] has violated my rights as a consumer under the FDCPA ( Sections 1692e ( 2 ) ( A ) and 1692e ( 10 ) ) by misrepresenting the character, amount, or legal status of the charged-off accounts. This misrepresentation has a detrimental impact on my creditworthiness and undermines the protections afforded to me under the FDCPA.

b ) Failure to Verify Debt : TransUnion Consumer Solutions has failed to comply with its legal obligation under the FDCPA ( Section 1692g ( b ) ) to provide verification of the charged-off accounts upon my lawful request. This failure to verify the debt further compounds their violations and denies me the transparency and protection I am entitled to as a consumer. 

In light of these clear violations committed by TransUnion Consumer Solutions, I request that the Consumer Financial Protection Bureau takes appropriate action to address these issues. I seek the following resolutions : Thorough investigation : Conduct a comprehensive investigation into the reporting practices of TransUnion Consumer Solutions, ensuring compliance with the FCRA and the FDCPA.

Corrective action : Direct TransUnion Consumer Solutions to promptly and accurately update my credit report by removing any inaccurate or unverifiable charged-off accounts. 

Penalties and fines : Impose appropriate penalties and fines on TransUnion Consumer Solutions for its willful violations of consumer rights, deterring future non-compliance and ensuring accountability. 

Consumer education : Promote consumer education initiatives to raise awareness about credit reporting rights and empower consumers to exercise their rights effectively. 

I have attached copies of my correspondences with TransUnion Consumer Solutions, detailing the violations and the requested remedies. I kindly request that you review

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief