Consumer complaint received 2020-06-05
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
1. Please provide the actual credit card contract upon which your complaint is based on. 
2. Please provide a contract, agreement, assignment, or other means of demonstrating that the plaintiff has the authority and was legally entitled to collect on the alleged debt. 
3. Please furnish reasonable proof, such as an original, or copies of the assignment agreement or assignment agreements, transferring the alleged contract and/or account in question from Capital One Bank over to XXXX XXXX XXXX to show an assignment has been made and that XXXX XXXX XXXX are the real party in interest. 
4. Please provide a copy of the assignment between XXXX XXXX XXXX and Capital One Bank. 
5. Please provide evidence /proof of Defendants alleged debt to Plaintiff, including specifically the alleged contract, between Plaintiff and Defendant or any other instrument constructed solely for the purpose of creating a loan agreement between Plaintiff and Defendant bearing Defendants signature and/or please produce the contract that legally requires the defendant to pay the amount entered into complaint. 
6. Please provide the original or copy of the account agreement that states interest rate, grace period, finance charge, assignment, and specifically the state laws that the agreement and account are governed plus other important facts. 
7. Please provide copies of the amount paid and/or the consideration due for the alleged contract/account. 
8. Please provide evidence of authorization of Plaintiff to do business, create loans, issue or extend credit, collect debts and/or operate in the state where Plaintiff conducts their business. 
9. Please provide evidence of authorization of Plaintiff & Attorney to do business, create loans, issue or extend credit, collect debts and/or operate as a financial business in the State of California. 
10. Please provide a document or document ( s ) that proves you did send Defendant a notification of assignment of the account or assignment of rights. 
11. Please attach any and all notices sent to Defendant by Plaintiff in regards to this account demanding payment. 
12. Please attach copies of all statements generated while this alleged account was open with Plaintiff. 
13. Please attach a complete and accurate history of the interest charged on this alleged account with Plaintiff. Show the exact dates those interest rates changed and list the various rates that were charged during this debt. 
14. Please attach any and all notices sent to Defendant by Plaintiff announcing changes in interest, fees or penalties and/or the terms of this alleged debt. 
15. Identify each Credit Reporting Agency ( credit bureau ) to which Plaintiff reported Defendants debt and the dates of each such report. 
16. Please provide the original dunning letter that was sent to Defendant. 
17. Please attach any and all notices sent to Defendant by Plaintiff in regards to account announcing transfer and/or assignment of credit card account from Plaintiff to any collection agency or collection attorney. 
18. Please attach a copy of the agreement with Plaintiff that grants XXXX XXXX XXXX Attorney ( s ) the authority to collect this alleged debt.

Company response to consumer: Closed with explanation