Consumer complaint received 2017-11-12
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
New information has come to my attention on a previous dispute : On XXXX XXXX, XXXX Capital One Auto Finance XXXX XXXX XXXX replied to my dispute regarding five 30 day lates showing on my credit report from XXXX XXXX to XXXX XXXX. In that correspondence XXXX provided documentation which expressly states : Extending your payment is a service we offer in order to keep your account current. It is XXXX way to catch up on your payments and avoid possible late fees or negative impact on your credit. 

To quickly recap, I had fallen behind in my payments due to being laid off work 2 days before XXXX in XXXX XXXX. My unemployment was delayed for almost a month and that contributed to me being slightly behind but NOT 30 days late. In XXXX XXXX I landed a contract as a traveling XXXX XXXX XXXX but had to pay expenses to travel from Virginia to Michigan where the assignment was located. I thought I might be able to catch up on my own but the transition had taken a toll on my finances. So in XXXX I reached out to Capital One to inform them of my hardship and that I had found new employment and just needed an extension. 

In the documentation Capital One sent to me XXXX XXXX, XXXX there is a mathematical error ( either intentional or by mistake ) that would cause great damage to my financial position for several years. The records show that I was only behind one payment of {$380.00} ( the amount I was trying to catch up on ) but according to the letter sent by Capital One, I was required to pay {$790.00} to get an extension. This would have been the amount I was behind, {$380.00}, plus the XXXX XXXX payment of {$400.00}. That is asinine ... If I had the {$380.00} I would not have needed an extension to catch up on payments to avoid a 30 day late. If I had {$790.00} when I was only only behind by {$380.00} then I definitely would not have called Capital One to get an extension because that amount would have made my entire account current. The {$790.00} represented my normal payment terms, not an extension to catch up on payments. I asked for an extension to catch up on {$380.00} and Capital One in essence says, 'sure just bring your account current and you 'll get an extension '. 

Obviously Capital One made a mistake but then intimates that I did n't honor the terms of the extension. But in XXXX XXXX an extension was granted even though I still had not XXXX XXXX extension requirement. XXXX XXXX ignores that fact in her response from the office of the president when she states that I did not honor the extension terms that Capital One required in XXXX XXXX. I never made an extra payment, yet in XXXX XXXX, Capital One mysteriously granted the extension. 

It is simple : the extension granted in XXXX XXXX should have been granted in XXXX XXXX. 

XXXX months after I asked for the extension, five months after Capital One told me to pay the past due and current payments COAF finally granted the extension they botched. I had phone communications with them during that time explaining that obviously Capital One made a data entry error. After more than 20 disputes, like XXXX XXXX pointed out, Capital One refuses to resolve their math error even though they are a finance company XXXX XXXX XXXX. At this point, severe damage has been done to my credit file and my personal finances because Capital One has refused to resolve this error. I have been denied loans for investments etc. Now a nightmare has grown out of what should have been an easy fix. If XXXX listened to their customer and actually reviewed their documents this matter would have been resolved five years ago. At this point, Capital One has made it clear that it stands by it 's decision to double down on the illogical which has been malicious to my financial status. This decision is not unlike the discriminatory and marginalizing practices that plague the world of finance.

Company response to consumer: Closed with explanation