Consumer complaint received 2023-05-26
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I filed a dispute with Experian regarding an alleged loan account. The account reports zero payment history and then begins reporting a status of past-due 120 days XXXX on or for XXXX XXXX  XXXX onward. This status was not reported beginning on that date, but beginning sometime in early XXXX. The data furnisher did not contact me regarding the alleged debt until XXXXXXXX XXXX XXXXXXXX stating they were " attempting to open a dialogue. '' Experian reports this account as a student loan with 1 month payment terms. However, I have never agreed to an account from this data furnisher where the payment terms are 1 month. Experian reports the monthly payment is XXXX dollars. I have never agreed to a loan product from this furnisher for the amount of XXXX dollars. I disputed the information with Experian on or around XXXX XX/XX/XXXX. I provided a copy of the communication from the data furnisher that outlines no delivery of statements from the data furnisher in accordance with TILARegulation Z. I additionally outlined unfair practices in my ability to even log into the alleged data furnisher 's website to view the alleged loan using the supplied information. Experian opened a dispute for the account/tradeline on or around XXXX XX/XX/XXXX. Experian claims they completed their investigation on or around XXXX XX/XX/XXXX. No reasonable investigation and inspection of documents could have taken place by Experian and/or the data furnisher in less than forty-eight ( 48 ) hours. What's more ridiculous is the results of Experian 's " investigation '' show the account information was simply updated through e-OSCAR to include new information from the furnisher, and a message from the Experian specialist showing " DISPUTED ITEM NOT LISTED ON CREDIT REPORT. '' If the item I disputed is not listed on my credit report, then an investigation would not have been conducted. Yet, mysteriously an investigation was conducted updating information for the exact account/tradeline I was disputing. A cursory review of the documentation I provided woud show the account/tradeline matches that of the entity in the documentation I provided. In fact the documentation shows a screenshot from a 3-in-1 credit report where the furnisher acknowledges the account reporting to XXXX and XXXX withe the same exact information supplied to Experian. To date, the account has six ( 6 ) 120-day past-due payment history dates, and six ( 6 ) 180-day past-due history dates. And, as a result of this erroneous account/tradeline, and the unfair deceptive practices of the data furnisher I have been denied two ( 2 ) apartments as a result, where the screening companies list Experian as the source of the derogatory information leading to the denial. Experian has an obligation to use reasonable procedures to assure maximum possible accuracy of the information concerning the contents of a credit file about whom the file relates ( 15 U.S. Code 1681e ). Experian has an obligation to conduct a reasonable investigation upon receiving a dispute from a consumer ( 15 U.S. Code 1681i ). Yet, Experian absconded those obligations and at present continues to harm me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief