Consumer complaint received 2022-04-05
Company: WELLS FARGO & COMPANY
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/2022 I received a letter ( scanned attached ) with an inactive account to my company name. I did recall creating an account a few years back and I was under the impression it contained XXXX and there were no charges for the account. I called the bank and the person said they can send me to a business person to obtain my fees back since I was unaware the account did not contain the minimum balance ( they claim it XXXX which I do not recall and have no idea why ) and have never received anything in the mail outside of this letter so I was unaware they were charging me fees every month for the last few years. 

As a small businessperson I open all my mail and save everything including every bank statement I receive. Yet I never received any bank statements from Wells Fargo. 

I received a call from XXXX XXXX and I called her back. We connected on XXXX where she informed me of her efforts to contact me and she research everything by reading me her mail and declared that the bank sent me statements every month and even notified me of a change of account where these charges started? Yet - I again said no one loses every single piece of mail. I have never received anything outside of the letter attached. She recommends I call the post office since they may have my mail- only Wells Fargo mail was held- not? Sorry but there is clearly an error on the bank side. I dont think anything was mailed and if I received a statement, I would have corrected the problem immediately. 

In addition, 5 days ago I received an email ( also attached ) an automated email saying my account was changed to mail. I read this to XXXX XXXX and she proceeded to say it was not from her- but it was the day she emailed me and her email was rejected rendering my email account as invalid since she makes no errors. Hmm all the other Wells Fargo emails were received, none said contact us or there is a problem, and my email was valid enough to receive the notice attached but again they make no errors? 

I escalated and it was reviewed by XXXX. Since the post office did not return the mail to Wells Fargo ( these imaginary statements ) the bank feels they did their due diligence. 
They had my address, email address and my phone number ( none changed ) and waited until they took over XXXX in fees for a XXXX account before notifying me and rendering the account inactive ( and even after I contacted them they continue to take fees from the account even though they stated it was inactive ). 

I went to the bank and they did not understand why Well Fargo wasnt returning my fees and recommend I leave it open. That they understood that if I received a statement or any notification, I would have removed my funds or changed the account to avoid service fees. That no one loses 4 years worth of mail or gives their bank XXXX out of XXXX intentionally. They are not a charity. 

This is fraud. They had many ways to contact me and I swear that I thought all along that it had XXXX in the account and it was safe it is in a bank. I can show 8 years of bank statements from all my financial institutions and no statement from Well Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation