Consumer complaint received 2022-04-14
Company: ROBINHOOD MARKETS INC.
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX I was on the website XXXX XXXX XXXX also had the apk there app on my phone. I saw the balance going down by aprox. {$1.00} a second. The value of my securities were going up over 10 %. I called Robinhood asked for help was informed there was a known error with the way the bal is showing and assured the issue would correct when the transactions complete. I withdrew funds right away from robinhood, removed any funds that were at risk from the XXXX  transfers from my bank. I kept in contact with robinhood 5 to 10 calls a week. Asked for a superviser several times only got to speek with one the day it happened. I tried to find out where the funds were taken from me. reconciled my account manually with XXXX. I also tried XXXX to find the error. 
after spending 12 to 16 hours a day trying to prove where the funds are missing I have come to the conclusion that it is from a XXXX  transfer the information on the statements have been tampered with by someone or some program. There are some easy to spot errors. The XX/XX/XXXX statement missing more than {$17000.00}. I want to show my work to show you. first this is copied direct from my robinhood statement pg 1 or 25 and pg 22 of 25. 
pg 1 Account Activity Account Summary Opening Balance Closing Balance Brokerage Cash Balance ( {$17000.00} ) {$0.00} Deposit Sweep Balance {$0.00} {$0.00} Total Securities {$29000.00} {$0.00} Portfolio Value {$12000.00} {$0.00} pg 22 Total Funds Paid andReceived Debit {$320000.00} Credit {$340000.00} Executed Trades Pending Settlement These transactions may not be reflected in the other summaries Description Acct Type Transaction Trade Date Settle Date Qty Price Debit Credit Total Executed Trades Pending Settlement {$0.00} {$0.00} Robinhood staments shows Total funds paid {$320000.00} + Total funds recieved {$340000.00} = 0 Showing my work XXXX XXXX First fact when the securities were sold it should of paid off the Brokerage Cash Balance ( {$17000.00} ) Deposit Sweep Balance {$0.00} Total Securities {$29000.00} leaving me to conclude Total funds paid {$320000.00} + Total funds recieved {$340000.00} = {$17000.00} The math on my Robinhood statement is wrong in several places. errors include some The numbers are rounded to the neerest dollar sometimes amd are not most of the time. 
I have identified errors in security price that caused me to recieve half my stock i gave orders to purchase. 
general info on routing number used Name : XXXX XXXX XXXX, XXXX. 
Address : XXXX XXXX XXXX XXXX XXXX, VA XXXX Phone : XXXX Type : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : XXXX, XXXX XXXX XXXX, XXXX, MN Status : Active Change Date : XX/XX/XXXX Please help I disputed the XXXX  from XXXX XXXX XXXX to XXXX XXXX XXXX who is handling the transfers since robinhood is not a bank. result so far is. I got a letter on XX/XX/XXXX from XXXX XXXXXXXX XXXX saying. 
Message date : XX/XX/XXXX Subject : Merchant Credited Account. 
Please note : You can not reply to this message if the claim is in Resolved status. 

XXXX, we're happy to let you know the merchant credited your account {$11000.00}. 

You'll see the adjustment ( s ) on your monthly statement. 

For updates on your claim. 

We're here for you every step of the way. It's easy to check the status of your claim by visiting the Online Banking Message Center at XXXX. 

Thank you for your patience during our review. 

My statement The funds were never Credited to me. The clock is out it is over 60 days is this a reg E violation. 
I tried to dispute with XXXX XXXX informed them I wanted to dispute all ach transfers. They got upset and refused me. 

Detail Information of ACH Routing Number XXXX Routing Number XXXX Date of Revision XXXX XXXX XXXXXXXX XXXX Address XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX Phone ( XXXX ) XXXX Robinhood they have never helped in any real way other than give one excuse after another. There has been several cases opened then they close them two days after. I contact them then they start another case always sying they need a copy of my drivers license so far I have sent on average 5 copies a week since XXXX  XXXX. I also have been sending them my copies on my passport. then the last two weeks excuse is we need front and back of social security card. I sent 3 copies on that in last 2 weeks.

I 0 faith they will ever do anything unless they are made to by a goverment agency. 

Robinghood XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX

Company response to consumer: Closed with explanation