Consumer complaint received 2021-07-31
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Below is a copy of the email I sent 3x to XXXX As well as to customer service complaints and XXXX XXXX, CEO. I received no acknowledgment, email, call, let alone a resolution. 

___________ I only have a rough chain of events because I can no longer access my Bank of America account : Timeline : - XX/XX/XXXX : After my husband passed on XX/XX/XXXX a friend gifted me 4 Season Passes to XXXX XXXX  to help take me and my XXXX  kids minds off of the stuff we had going on - XX/XX/XXXX : We visited the park and got what was supposed to be a step up membership to allow us to have front row parking, skip-a-line and other perks o The parks poor management of this process led to us rarely being able to receive these services and, I later found out, they had conned me into buying basically something that was ANOTHER season pass. The amount we were paying, roughly $ XXXX/month, is the cost of 4 NEW season passes with these perks versus just giving me the perks, which would be significantly less. Essentially, I had 8 season passes, for 4 people AND to add insult to injury, we couldnt even use these perks. - Summer XXXX ( appx ) : I went to XXXX XXXX  Customer Service office while I was at the park to complain about their charges and not being able to actually use any Platinum perks I canceled the platinum, expecting to still be able to use the season passes given to me by my friend - Roughly XX/XX/XXXX : I get what seemed to be hundreds of dollars of charges and I realized I had been getting billed still. I submit a dispute AND stop payment to Bank of America in XX/XX/XXXX o I continue getting billed! - Roughly XX/XX/XXXX : I contact BofA again and tell you AGAIN to Stop Payment on these charges AND open the claim for why they keep billing me. o Mind you, by this point we are nearing Covid shutdowns and you cant even go to the park o Also in XXXX, I was at least relieved that my account shouldnt be charged anymore because it was an ANNUAL PASS Membership so the year would almost be over. - XX/XX/XXXX : o I get billed again! o BofA reverses the provisional credit on my account, even though I cant get through to even talk to anyone with ridiculous hold timeso Mind you, the PARK IS CLOSED for Covid, my annual membership was up, I had already told BofA to place a stop payment AND I had told XXXX XXXX. You cant even call XXXX XXXX  at this point as they are closed! My account hits this death spiral after the provisional credits are reversed and these charges kept coming through. You make no effort to remedy YOUR mistake. I have attached : - Proof I already had season passes from my friend - An excerpt from their website proving that a Season Pass and Membership are the same so WHY would I need both??? - You have all the evidence in your system that I called more than once about Stop Payments and continued getting billed, thereafter - Plus, you had the audacity to charge me overdraft fees you caused from your negligence. My phone # is XXXX. I expect a callback within the 5 business days. If you are denying my demands for resolution, please provide ALL of my statements from XXXX XXXX-account closure. Also please provide a copy of the Stop Payment requests ( 2 ) I placed and the claims ( 2 ) I placed on these charges. I will need them for the CFPB, XXXX  and attorney. I will accept nothing less than the above demands. I know my rights, I know I called BofA, I know you failed to process my claim and stop payments adequately I have a valid grievance. __________________ Apologies the number you had on my account at the time was XXXX. 
My address is XXXX XXXX XXXX, XXXX XXXX Texas XXXX You can use these to locate my account. I can provide the card or account # s if needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief