Consumer complaint received 2021-04-01
Company: Collectibles Management Resources
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
In XXXX of XXXX, I received a letter for collecting debt from Collectibles Management Resources. On XX/XX/XXXX at XXXX a.m. I called the agent named XXXX XXXX. I asked him what this debt was about and he told me the creditor was XXXX XXXX XXXX and the amount due was {$1.00}, XXXX. I told him I was unaware of the debt and had no idea I owed this company. He said he would send me the invoice from the vendor and he did so, the invoice included date of service and individual being tested for a XXXX XXXX screen. The services provided were for XXXXXXXX XXXX  screen collections only. I explained to him that I needed more detail from the individuals being tested, I needed authorization of service, customer service was provided for as well as what type of test. I tried to call the clinic themselves to obtain this information myself and they refuse to do so since the account was in collections. The phone call that I made to the clinic was on XX/XX/XXXX at XXXXXXXX XXXX  and spoke with a XXXX in accounts receivable. She told me she will send information to the collection agency that I am requesting that she had no way of obtaining the information because everything has been archived. I also asked XXXX to make some corrections to some errors on some invoices at that time as well she said I needed to explain everything to the collection agency for correction. I did eventually there sometime after receive copies of the authorizations and testing types along with the company. Unfortunately I did not have any of this information in my database for accounting nor my drug testing software. Majority of these tests were conducted in XXXX, XXXX and XXXX. At this point I could no longer Bill my client for these services since they were so far dated. In conclusion after going over the invoices I found several errors as well as inconsistencies that needed to be corrected. However shortly thereafter visiting this claim of debt due to the covid-19 pandemic are facility shut down. Therefore I have not heard from this collection agency until recently regarding this claim. The reason for my complaint is that the individual XXXX XXXX has over stepped his boundaries as a collection agency he has made numerous phone calls to people affiliated with me asking for me. This debt is a business debt and should be only addressed to myself or my business. He has called on XX/XX/XXXX my daughter who lives in XXXX California as well as on XX/XX/XXXX he has called my ex-husband of XXXX years past. As well as on XX/XX/XXXX he is called my current husband 's sister to whom we do not speak, and left her a message stating who he is and what agency he's from with a phone number. He is also called my husband 's place of employment as well as his cell phone which has nothing to do with my current company. He is abusing his power of having knowledge of affiliates with my name and harassing me by letting other people know that there is a pending debt in a collection agency from my company, this is in violation of my rights and I believe this individual needs to be reprimanded. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation