Consumer complaint received 2023-10-03
Company: ALLY FINANCIAL INC.
State: VA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Dispute 1 : Charge Off listed repeatedly In XX/XX/XXXX, Ally issued a charge off for the debt associated with this account. I was not contacted until XX/XX/XXXX. That being said, I was not notified that the account had issues brewing for several months since XX/XX/XXXX. Additionally, this account was not on my credit report until the charge off occurred in XX/XX/XXXX giving me no awareness or opportunity to remedy. 

In the XX/XX/XXXX phone call from Ally Financial, I learned that all communication and phone calls were with XXXX XXXX, XXXX of XXXX XXXX XXXX XXXX, XXXX ( registered to do business in Virginia ) In XX/XX/XXXX, Ally Financial recovered the vehicle for which the loan was taken out. The vehicle was not in my possession and was taken from my ex-husband. Ally continued to report a derogatory mark for an additional three ( 3 ) months despite already having written off the debt on their accounts and being in possession of the vehicle. My credit report also indicates that the account was closed in XX/XX/XXXX. I called the institution in XX/XX/XXXX, XX/XX/XXXX and again in XX/XX/XXXX. I explained on the phone call that the vehicle was purchased by XXXX XXXX XXXX XXXX, XXXX. That vehicle was purchased for business use by XXXX XXXX, XXXX of XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX had been responsible for all payments and the payments were not under my review or authority as I was not an operator of the business. Each time I called, including XX/XX/XXXX, the institution tried to get me to repurchase the car. To which I indicated that I could not do so. 

I am disputing that the furnisher has repeatedly reported for several months a charge off AFTER this initial reporting of such. I am asking that you remove the multiple indications. Per the Consumer Financial Protection Bureau, the information should not be listed multiple times after the furnisher writes off or charges off the debt. 

Dispute 2 : Removal of account When I spoke with the Ally agent in XXXX of XXXX, I told him about a court order that indemnifies me from the debt and asked how I might get a copy to the office. He again asked if I wanted to purchase the car back to which I said no. Then he told me there is no point of sending the court order document and that Ally would not do anything with the information. 

I am disputing this account in its entirety. I am requesting the removal of the account from my credit report per court order ( enclosed ) of XXXX XXXX XXXX, VA. The courts find that XXXX XXXX was solely responsible for the misappropriation of this debt and failure to pay as the CEO and only operator of the business. The business is ordered to be dissolved and I am to be indemnified from all past and future debts associated with XXXX XXXX XXXX XXXX, XXXX. 


I have attached a copy of several documents with regard to this dispute : Copy of my credit report pulled on XX/XX/XXXX with the account and dates in question circled. 
The XX/XX/XXXX letter from Ally Financial A full copy of the court order from XXXX XXXX XXXX, Virginia

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation