Consumer complaint received 2023-04-30
Company: CITIBANK, N.A.
State: DE
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Home Depot charged off my revolving credit account, they sold it to a third-party debt collector without seeking my consent. This is a clear violation of the Fair Credit Reporting Act ( FCRA ) under 15 USC 1681s-2 ( a ), which mandates that lenders must notify consumers before any negative information relating to their credit account is reported to a credit reporting agency. In addition, under 12 CFR 1026.41 ( e ) ( 1 ), an issuer of open-end consumer credit shall not sell or transfer a consumer charge account to a person other than the issuer, its affiliate, or an acquirer of the issuer, without disclosing to the cardholder, among other things, the identity of the person to whom the account is to be sold and the fact that the account may be sold. 
Moreover, selling my debt to a third-party debt collector has also led to the unauthorized disclosure of my private information, such as my name, social security number, and other personal information. This violates the Gramm-Leach-Bliley Act ( GLBA ) under 15 USC 6802 ( a ), which prohibits financial institutions from sharing nonpublic personal information with non-affiliated third parties without first giving the consumer an opportunity to opt-out of such sharing. Furthermore, under 1.6050P-1 of the CFR, a charge off must be reported to the IRS.despite repeated requests, the company has refused to provide me with the 1099c necessary to file with the IRS.The situation is worrisome as charge-offs are considered income and must be reported to the IRS. The refusal of HomeDepot to provide me with the 1099c document may prevent me from fulfilling my tax obligations. Also INCOME can not be report on my consumer credit report under the FRCA it is not relevant to a persons credit worthiness. and homedepot is in violation of reporting inaccurate information. HomeDepot has not followed this regulation properly, and as a result, the credit reporting agencies and the IRS might not accurately reflect my credit and tax status. Home Depot also unlawfully shared my personal information with third parties such as XXXX and XXXX without my consent. This action by Home Depot violates consumer protection laws enforced by the Consumer Financial Protection Bureau ( CFPB ) .According to the Code of Federal Regulations ( CFR ), 12 CFR 1022.43 prohibits financial institutions from disclosing non-public personal information about a consumer to non-affiliated third parties unless the consumer is notified of the disclosure and has had an opportunity to opt-out. Additionally, the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681d, requires that consumer reporting agencies only furnish consumer reports to those with a permissible purpose and with the consumer 's consent.In this case, I did not consent to Home Depot sharing my personal information with XXXX and XXXX. As a result, my non-public personal information was disclosed without my knowledge, and I have not had the opportunity to opt-out.In light of the above violations, I respectfully request that the Consumer Financial Protection Bureau investigates this matter and takes appropriate actions against HomeDepot. I also request that the CFPB takes steps to ensure that my personal private information is protected from unauthorized parties.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation