Consumer complaint received 2023-02-08
Company: HW Holding, Inc
State: NE
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This company Hunter Warfield, received a debt collection case from my former landlords, XXXX properties. I let XXXX properties in XXXX, keep my {$850.00} deposit when I moved out because we were not able to clean out all the cardboard or replace the blinds ( 2 ) which were missing in that short of time. I mailed the key back to them because they refused to do a walk through with us. Now Hunter Warfield says we owe them 2 months additional rent, plus a bunch of other damage we didnt do. I think they moved someone in or let someone stay there for a few days after we left, as they did that with the neighbors unit before she moved in, used it as an XXXX XXXX XXXX XXXX and tried to tell me no one was there even though the smoke made it so bad I had to stay in a hotel. Anyway, I offered to send Hunter Warfield the evidence of the email I sent to the landlord over 60 days before we moved out telling her we would be out ASAP. I had a month to month lease, so it should not have been a problem with me leaving, since I gave her 60 plus days notice. They also claim we had an authorized pet which we didnt and they have no proof of, but Hunter Warfield wont take that off either. They are accusing us of damaging and dirty a stove we never used, removing cabinet knobs that were never there, breaking a cement step that according to the mail carrier had been broken for years, among other things. I was willing to pay for removal of the cardboard I had to leave and the two missing blinds but none of the other things are my fault.

Hunter Warfield refuses to listen to me or see my evidence. They said Im going to pay this or go to jail. The man I spoke to also made fun of my voice because to this day Im ill due to the drugs I was exposed to living in that duplex next to the neighbor that smoked as well as the mold from the basement that constantly filled with water that they refused to fix despite me letting them know multiple times it was affecting my health as was the neighbors smoke. They claim they replaced the carpets due to pet urine, but my dog never urinated inside and I paid to get the carpets professionally cleaned, all of which is evidence Hunter Warfield refuses to hear.

They are aggressive and rude to my mother and myself and they said they will ruin our credit unless we pay them every penny of the like {$3800.00} they are asking. We didnt do {$3800.00} worth of damage to the house. The carpets probably had to be replaced due to the neighbors smoking which I told them was flooding the house. 

Hunter Warfield is being unfair and refusing to her our side of things or even see our evidence. I have pictures of when we left and when I first got the house, showing the existing damage. I also have witness statements to the smoking and water in the basement and other existing damage and that the carpets never had pet urine on them. I have a carpet cleaning bill I can show to prove the carpets were steam cleaned anywhere the pet had been though she didnt urinate on them, after the pet returned to live with my mom due to the neighbors put bull trying to XXXX  her. I also have a copy of the email I sent 60 days before we moved out telling XXXX we would have to mode out since they were doing nothing about the neighbor. 

Hunter Warfield refuses to hear or see any of this. They are using evidence thats a lie to ruin mine and my mothers good name and credit. They have threatened us and made fun of me.

Company response to consumer: Closed with explanation