Consumer complaint received 2021-05-11
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX I disputed the two XXXX  accounts. On XX/XX/XXXX I received Experian Report number ( withheld ) updating information in the subject accounts. On XX/XX/XXXX I received the results of the reinvestigation in report number ( withheld ) erroneously verifying the information as accurate and updating information that in and of itself is inaccurate, erroneous and not in accordance with the Fair Credit Reporting Act. 

Background : Timeline of Events : XX/XX/XXXX Agreed with XXXX XXXX XXXX over the phone to settle two charged off credit card accounts, one for XXXX ( balance is XXXX ) the other for XXXX ( balance of XXXX ). 

XX/XX/XXXX Received letters for final payment settlement. Sent sent a copy of the two settlement letters and cashiers checks by USPS express mail with return receipt to XXXX address. 


XX/XX/XXXX Call XXXX to confirm receipt and posting of payment. The CSR told me it could take up to 30 days to post. I was busy with other things and the holiday season did not follow up until after the XXXX XXXX. 

First week of XX/XX/XXXX I call and the first CSR tells me the accounts still have balances and she can see where I entered a settlement agreement but nothing has been posted to the account ( first time I'm concerned about my payments ). I give her the backstory about how I sent the payments in late XXXX. I got transferred to payments, that was not helpful because the CSP there could not look up charged off accounts. I'm transferred to another section and I'm asked to verify with my bank that the cashier 's check was indeed cashed by XXXX. The next day I called my bank and my banker looked up the two cashiers checks and they were indeed cashed by XXXX Card Services on XX/XX/XXXX. I picked up copies from my bank. After another call I was given a number to fax proof of my payment to and sent XXXX the following : a copy of the cashiers check front and back ( check noted as NON POSTABLE, the back of the check clearly says XXXX XXXX XXXX FOR DEPOSIT ONLY ), Copy of Settlement letter, and Copy of the cashier check as sent to them Second week of XX/XX/XXXX Called XXXX Card Services and was told the number I faxed the information to was incorrect and to fax " payment and disputes '' to another number. Faxed over the above referenced documents to the correct number. Over the phone I was told the fax was received on XX/XX/XXXX and a dispute has been generated but it could take up to 30 days to resolve. 

XX/XX/XXXX Not satisfied with the response from XXXX, I decided to dispute the two trade lines with Experian and XXXX  ( I was having issues filing a dispute online with XXXX  ). I uploaded the exact information I sent to XXXX. Received emails from Experian and XXXX  acknowledging the disputes. I'm super upset XXXX has had my money since XX/XX/XXXX and can't find it and did not tell me about it. 


XX/XX/XXXX and XXXX, XXXX On Monday the XXXX, I received an email from Experian saying they had an update on my dispute, the charge off dates were up until XX/XX/XXXX. They were last updated in XXXX of XXXX. 

XX/XX/XXXX Experian reinvestigation completed with disputed information updated as accurate and other information on the two XXXX cards updated. 

XX/XX/XXXX Received letters from XXXX stating the accounts have been settled. I also confirmed via phone the accounts were settled and updated with credit bureaus. Experian is the only credit bureaus not reporting the information XXXX  charge off accounts accurately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation