Consumer complaint received 2023-01-31
Company: AMERICAN EXPRESS COMPANY
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Billing dispute for services

Complaint:
I have XXXX credit cards, XXXX with my maiden name and XXXX with my married name. I was charged for fraudulent purchases by different departments in XXXX, for multiple years starting in XXXX and ending in XXXX when I closed the credit cards. I reported it to American Express, and they requested that I send them a highlighted copy of the previous years for both cards. I sent this highlighted copy on XX/XX/XXXX to American Express XXXX XXXX Department address at XXXX XXXX XXXX in XXXX XXXX Texas, XXXX, as requested by American Express. I tracked it through a tracking number and noted that it arrived at the location on XX/XX/XXXX. They did not acknowledge that they received it and claimed they could not find it. I have spoke with many fraud department supervisors at American Express. The last person I spoke with on XX/XX/XXXX was XXXX XXXX based in XXXX, her ID number is XXXX. XXXX clarified that they did in fact receive the highlighted statements and promised to call me back in 4 days. I never received a call. After 6 months of trying to get this issue resolved, American Express has made no further action to solve this dispute. I have been American Express card holder for 40 years and am appalled they have not resolved the issue. 

Below are the fraudulent charge amounts for each statement date starting in XXXX going to XXXX XX/XX/XXXX : Charges = {$99.00} XX/XX/XXXX : Charges = {$45.00} XX/XX/XXXX : Charges = {$290.00} XX/XX/XXXX : Charges = {$300.00} XX/XX/XXXX : Charges = {$200.00} XX/XX/XXXX : Charges = {$130.00} XX/XX/XXXX : Charges = {$160.00} XX/XX/XXXX : Charges = {$330.00} XX/XX/XXXX : Charges = {$57.00} XX/XX/XXXX : Charges = {$150.00} TOTAL FRAUD CHARGES FOR XXXX = {$1700.00} XX/XX/XXXX : Charges = {$430.00} XX/XX/XXXX : Charges = {$300.00} XX/XX/XXXX : Charges = {$470.00} XX/XX/XXXX : Charges = {$980.00} XX/XX/XXXX : Charges = {$1000.00} XX/XX/XXXX : Charges = {$2000.00} XX/XX/XXXX : Charges = {$1100.00} XX/XX/XXXX : Charges = {$240.00} XX/XX/XXXX : Charges = {$580.00} XX/XX/XXXX : Charges = {$360.00} XX/XX/XXXX : Charges = {$590.00} XX/XX/XXXX : Charges = {$450.00} TOTAL FRAUD CHARGES FOR XXXX = {$8600.00} XX/XX/XXXX : Charges = {$3500.00} XX/XX/XXXX : Charges = {$750.00} XX/XX/XXXX : Charges = {$26.00} XX/XX/XXXX : Charges = {$130.00} XX/XX/XXXX : Charges = {$120.00} XX/XX/XXXX : Charges = {$220.00} XX/XX/XXXX : Charges = {$1100.00} XX/XX/XXXX : Charges = {$860.00} XX/XX/XXXX : Charges = {$1500.00} XX/XX/XXXX : Charges = {$210.00} XX/XX/XXXX : Charges = {$750.00} XX/XX/XXXX : Charges = {$950.00} TOTAL FRAUD CHARGES FOR XXXX = {$10000.00} XX/XX/XXXX : Charges = {$340.00} XX/XX/XXXX : Charges = {$170.00} XX/XX/XXXX : Charges = {$290.00} XX/XX/XXXX : Charges = {$1800.00} XX/XX/XXXX : Charges = {$3200.00} XX/XX/XXXX : Charges = {$1600.00} XX/XX/XXXX : Charges = {$1800.00} XX/XX/XXXX : Charges = {$890.00} TOTAL FRAUD CHARGES FOR CARD # XXXX IN XXXX = {$10000.00} XX/XX/XXXX : Charges = {$200.00} XX/XX/XXXX : Charges = {$36.00} XX/XX/XXXX : Charges = {$21.00} XX/XX/XXXX : Charges = {$200.00} XX/XX/XXXX : Charges = {$140.00} XX/XX/XXXX : Charges = {$99.00} TOTAL FRAUD CHARGES FOR CARD # XXXX IN XXXX = {$700.00} There have been some credits made back to my account totalling {$7300.00} of the total {$31000.00} Fraudulent charge amounts.

Company response to consumer: Closed with monetary relief