Consumer complaint received 2023-05-15
Company: SYNCHRONY FINANCIAL
State: IL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
XX/XX/XXXX I closed my account with SYNCB/Care after having it since XX/XX/XXXX, Credit due to the fact that each month after I made my payment of minimally {$340.00} this company decreased my credit limit from {$6000.00} to whatever the new balance was after payment was made. Doing this has increased my utilization and made it seem as if I was at 100 % utilization each month although I had already paid 1/3 of the balance. This was supposed to be a revolving credit card, but they treated it like an installment payment.

Once I realized what was happening since my credit score was decreasing due to having a " maxed out credit card '' I decided to close the account, and just continue to make my regular payments until the card was paid off. 

XX/XX/XXXX, I tried to log into the XXXX XXXX XXXX on my phone to make the payment, as this was how I regularly did it, but the app did not allow me to log in. I called the number on the app as I was instructed, went thru the prompts, and was disconnected after a little while of holding. I attempted to call again and the same thing happened. 

After being frustrated, I discontinued my attempts to wait another day and time to call. I have been trying to call now since XXXX with no success until today, XX/XX/XXXX. I finally able to speak to a representative, however, we were not able to come to an agreement and although courteous, did not understand the damage this has caused to me and my credit. Their only concern was to receive payment. 

In the mean time, my credit score has suffered greatly because of them decreasing the credit limit each month without giving me any notice at all that this would happen and why it happened. This has adversely impacted me and my reputation as well as my credit score. Also, being unsuccessful in reaching someone on the phone has caused monthly late payments to report on my credit report and potentially put the account into charge-off status.

I believe my FCRA and FDCPA consumer rights have been violated and I have been discriminated against with the monthly decrease of my credit limit. Also, my rights to privacy have been violated as XXXX XXXX XXXX continues to send me statements in the mail with their logo on the envelope and the statement " Statement Enclosed. Payment May Be Required '' XXXX XXXX  is a card specifically used for Medical, Dental, health, and wealth procedures. 

This is a violation of FDCPA 15 USC 1692b ( 5 ) not use any language or symbol on any envelope or in the contents of any communication effected by the mail or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt ; and 15 USC 1692F ( 8 ) Using any language or symbol, other than the debt collectors address, on any envelope when communicating with a consumer by use of the mail or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business.

I have attached exhibits.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation