Consumer complaint received 2019-11-25
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
HSBC REFUSED TO ACKNOWLEDGE COURT DOCUMENTS RULING IN MY FAVOR & SUPPORTING MY REQUEST TO KEEP A BILLING DISPUTE CREDITED TO MY ACCOUNT. INSTEAD, HSBC PROCEEDED TO GIVE THE MONEY TO THE DEFENDANT, FORCING ME TO PAY A COURT OFFICER TO TRY TO GET THE $ $ BACK. 

This complaint relates to a previous complaint # XXXX that I filed against HSBC. This new complaint is based on the same documented facts as the previous complaint but with the addition of some new documents. See the attached 7-page document : Page 1 of the attached document shows an email from HSBC on XX/XX/19 confirming that a charge of {$600.00} from XXXX XXXX XXXX was put in dispute or temporarily credited to my account, pending further investigation. 
Page 2 is the email that I sent to HSBC on XX/XX/19 immediately following a phone conversation w/XXXX  in HSBC Dispute Dept. who made note of my conversation stating that I had won my court case & to pls keep the {$600.00} credited to my account. XXXX instructed me to immediately send the email with the Court Document. 
Page 3 - The Court Document containing my name ( I go by XXXX XXXX ), XXXX XXXX XXXX, Docket #, Judge & date stamped XX/XX/19 showing that I won my court case against XXXX XXXX ( " that judgment is entered in favor of the Plaintiff '' ) and therefore to pls maintain that credit to my account of {$600.00}. THIS IS THE DOCUMENT I RECEIVED FROM COURT. But did HSBC even acknowledge the document? NO!!! Because. 
Page 4 is the XX/XX/19 email I received from HSBC stating the we have determined that we do not have sufficient documentation/information and are unable to pursue this matter further. We have placed this charge back on your account. (!?!?! ) Page 5 is another email from HSBC stating that ( because they had ignored all my documents & released the money back to the vendor ) XXXX XXXX took their money in person so theres nothing HSBC can do & they consider this matter resolved. (!!!???!!! ) Page 6 To top things off, HSBCs VP of Customer Relations - XXXX XXXX sends her own email with the ludicrous statement : I understand this matter was taken to court and the Judge ruled in your favor. However, we have not received sufficient documentation confirming the ruling SO AGAIN, HSBC DOES NOT CONSIDER THE COURT DOCUMENT I SENT THEM TO BE SUFFICIENT!!! 

Page 7 Shows the additional {$50.00} ( {$43.00} + {$6.00} ) I had to pay for a Writ of Execution and a court officer to try to get the {$600.00} back from XXXX XXXX. 

IN CONCLUSION : IT IS TOTALLY HSBCS FAULT THAT IVE HAD TO PAY AN ADDITIONAL {$50.00} TO GET THE MONEY BACK. IF HSBC HAD DONE THEIR JOB TO BEGIN WITH, TREATED ME THEIR CLIENT FAIRLY, & ACKNOWLEDGED THE COURT DOCUMENT & THE COMMON SENSE REQUEST TO KEEP THE CHARGE CREDITED TO ME, EVERYTHING WOULD HAVE BEEN RESOLVED. 

BUT NOW I AM DEMANDING THAT HSBC CREDIT ME THAT {$50.00} IMMEDIATELY. 
AND IF I GET ANY MORE GUF FROM HSBC ABOUT THIS, THEN ILL SERIOUSLY CONSIDER TAKING HSBC TO COURT. BECAUSE IF A MAJOR U.S. BANK REFUSES TO ACCEPT U.S. COURT DOCUMENTS, THEN THATS A SERIOUS PROBLEM FOR OUR COUNTRY, NOT JUST ME!

Company response to consumer: Closed with explanation