Consumer complaint received 2018-05-22
Company: Comerica
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX at approx XXXX I went into Comerica Bank to open 2 accounts ( business and personal ). It became late and they experienced a glitch in their system and asked if I could return the next day. I agreed. The next day I came in and they told me that they are not able to open an account for me due to XXXX  saying I owed money to another bank. They told me to go to the banks and clear it up and come back to them with letters and they would give me back my money. They were clear in saying that they would not be opening an account, however. I went to the banks and discovered that after I closed my bank account auto pay items went through and created an outstanding balance. I immediately rectified the issue which in total was roughly {$350.00}. On XX/XX/XXXX I took my letters into Comerica and asked for them to give me my money back as they told me they were not opening an account. They then informed me that even though they said they werent going to open an account for me they went ahead and deposited my money and now I would have to wait 9 days. I was frustrated and told them I would return to pick up my funds. I specifically requested to pick up my money because I was anticipating moving in the next week. I went back in on on the XXXX and they told me my money was still not available. I again told them I would be back to pick up my check. I was sick the week of XXXX and they called me 3 times in 2 days. I went in on XX/XX/XXXX to get my funds and they told me they had mailed them to me. They said they mailed it out on XX/XX/XXXX. On XX/XX/XXXX I still had not received my check. I had my mail held on XX/XX/XXXX due to Comericas mailing my check and specifically to make sure the check would be at the post office. I went in to pick up my held mail on the XXXX. The check was not there. I called XXXX and told him I had not received a check in a 10-day period and I wanted that one cancelled and a new check reissued. He was rude and told me he could not help me until Monday. I asked for his manager to call me back. He told me she was working from home. I asked that she call me on her cell. She did not. The bank was also open on Saturday and I still did not hear from anyone. On Monday at XXXX I called the bank and asked for XXXX. She lied to me and said she was out of town when last week XXXX told me that she was working from home on Friday. I asked her where my check was, and she gave me the run around and said she was just finding this out. I do not believe that as I told XXXX I wanted her informed on Friday. I told her to figure out the timeline for getting me a check that I could come to the bank and pick up. I ensured she had my cell phone number and told her to call me back with that info by EOB XX/XX/XXXX. She did not call me. I do not have my money still. It is now the XXXX and the manager has still not contacted me about how to get my funds. Comerica has kept my money for 30 days. I have had damages due to this inability to access my funds. This is a ridiculous amount of time for them to hold my money while they benefit from it being deposited in their institution.

Company response to consumer: Closed with explanation