Consumer complaint received 2023-09-13
Company: Specialized Loan Servicing Holdings LLC
State: AK
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-issue: Trying to communicate with the company to fix an issue with the application process

Complaint:
On the XXXX of XXXX I had an Inspector from SLS mortgage / Loss draft department to inspect my property for me to get additional funds from the SLS / Loss draft department. Once the report is completed and sent back the results to the company, I should be able to get funds from SLS {$50000.00} to complete my house from new contractors I hired, the labor of the contractor, and all the materials they needed to get the house done before wintertime. The dwelling damage is {$13000.00} for the demo to be done is separated from the other funds that Im supposed to get which is {$50000.00}. I send them proof of my new contractor bid and scope of project to complete my house before wintertime. Before the inspector came by, an agent from SLS told me verbally over the phone that I should be able to get my funds of {$13000.00} ( dwelling damage check from my XXXX insurance ) since XX/XX/2023 as soon as possible and my {$50000.00} for the new bid contractor after the inspector put 40 % which I was instructed by SLS agent to have him put down 40 % on the paperwork for me to get the funds. My insurance adjuster from XXXX XXXX XXXX is aware that I have an attorney to represent me about the old contractors that I fired for not completing the job and stole a lot of my money from my XXXX insurance. He is also aware that I have new contractors that I hired for them to complete my house and get funds from SLS/ Mortgage Loss draft department. I made Numerous calls every 5 to 15 days which they all told me different lies to wait or the corporate to decide. I have explained to different SLS employees who answered my calls that its almost wintertime and I need my funds to get my licensed mechanical plumber to install a boiler for me to get heat inside the house and the licensed electrician to hook up electricity for the boiler to fire up and heat the house. From those months that I have been waiting and no funds coming from SLS/mortgage with all the lies from different staffs telling me Ill received it or not really frustrates me and my family. My wife is at high risk XXXX XXXX XXXX which can cause a XXXX and our XXXX young toddlers looking at my burn property not getting fixed also affects them. I was exposed to asbestos and hazardous materials because I must clean some of the hazardous materials since XX/XX/2023, and I was exposed to the hazardous materials. I was seen by a doctor for this health crisis Im going through because XXXX wont release my dwelling damage check and my repairs fund. My contractors are waiting to get paid and waiting for materials and its been months that SLS has lied about handing over my remaining funds. I already filed a complaint thru the Federal Trade Commission, XXXX, and the Consumer Protection Bureau act that SLS should be investigated including their employees that needs to get retrained because on the XXXX of XXXX, an employee named XXXX and XXXX ( SLS agents ) told me I was denied because they need a new report of 80 % instead of 40 %! Ive waited for months and now they are telling me lies that their corporate denied and all lies coming from them that I need 80 % completion rate. My contractor said how? If we cant get the funds from your mortgage company and the materials it wont be 80 %. SLS needs to be investigated for doing me wrong and have me waited for months for my funds. My XXXX wife and my XXXX toddlers need a place to stay during the cold winter months coming up and the house is not repaired because SLS/ Mortgage Loss draft department won't release my funds on time. It's been months! Please Investigate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation