Consumer complaint received 2022-02-23
Company: U.S. BANCORP
State: MN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Case # XXXX Same case, but I should have submitted scans of paperwork from US Bank. 
Please refer to this case number above so that it seems more clear to why I believe that US Bank is not being fair...

I believe US Bank is missing the fact that we fell behind on our payments because of their error. Please see attached letter from US Bank admitting fault and apologizing. We had changed our insurance and property taxes into escrow, we were paying exactly what US Bank had told us to pay. US Bank was holding those funds for the Escrow Account, but not distributing them. When we received notice that our home owner 's insurance wasn't paid, we contacted US Bank and were told, not to worry we had the money in our escrow account to cover... This is how everything fell behind for us. We then were enrolled in the Mortgage Acceleration Program, and began putting our mortgage payment into the account and US Bank returned the payment because they said we were not current on our payment because the payments we were paying weren't being distributed properly, example, our homeowner 's insurance wasn't being paid by our escrow account, therefor US Bank putting Force-Placed insurance on our home. We were told that we HAD to pay the Force-Placed insurance, before US Bank would accept any monthy mortgage payments.

Also, enclosed is another letter from US Bank, stating our Escrow account was now short, because of the Force-Placed Insurance. Even tho US Bank had admitted it was their fault that the Force-Placed Insurance had happened in the first place, and also said they would reinverse us? XXXX XXXX canceled us for non-payment, US Bank did not make our payment from our escrow account, as promised. 
I would also like to point out, that it took US Bank almost one full year to come up with a modification for us, also causing us to fall further behind on our payments and almost impossible for us to ever catch up. US Bank would not accept any partial payments whatsoever, they also made this very clear. 
As far as a breakdown of the new money, {$12000.00}, we were never explained what the amount was, nor ever shown the breakdown on paper. Escrow shortage of {$3000.00}? Where did our original escrow money go? Is this for the force-placed insurance that US Bank said they would refund to us? I'm still looking, but I'm sure I will locate the receipt for the attorney fees. We paid him directly. Property inspection fees? We kept open communication with US Bank, and they still continued to send people over and sit in front of our house until they saw movement. {$9100.00} in interest fees? And had US Bank not taken almost a full year to come up with a modification, or accepted our payments thru the Mortgage Accelerator Program instead of returning them it wouldn't have gone on that long.

The modification agreement does, in fact state on page 2, # 6 Property Transfer... If all or any part of the property or any interest in the property is sold or transferred ( or if borrower is not a natural person and a beneficial interest in borrower is sold or transferred ) without LENDER 'S PRIOR WRITTEN CONSENT, Lender may require immediate payment in full of all sums secured by the Security Instrument.

I can also provide a copy as well.

Again, because our family was at the mercy of US Bank and hoping not to be mislead by our mortgage provider, and also, US Bank admitting guilt that our homeowner 's insurance wasn't paid and then canceled for nonpayment, and US Bank stated that we would be credited for the force-placed insurance, but seems we were charged anyway in the new money that was added on to our loan. 
Maybe we should get a copy from US Bank when they were holding funds in an escrow, but not distributing them.? 
Thank you for your help in this matter, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation