Consumer complaint received 2022-07-23
Company: MOHELA
State: IL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
In XX/XX/2022, after XXXX university has been brought up on charges, I came forward to my complaint with the school. I applied for the loan forgiveness program based on the fact that my high school diploma was not a credited diploma. I got the diploma online at XXXX XXXX XXXX XXXX which i found out later was a fraudulent school. XXXX university knew this because while applying for the loans, this issue came up. However, the school still allowed me to attend anyways which destroyed my life! The school also forced me into signing up that day. Said if i didn't, I would not get their deals and promotions or a guaranteed seat in the classrooms. I had 2 different applications in 1 for borrower of defense which i applied because they pressured me into signing up, and also told me my grants would cover the cost of my tuition which was a lie! I struggled to pass my courses because of a learning XXXX i had all my life. If you look at my transcripts, you will see i attempted to retake failed courses which ended up raking up my tuition. My second application which is the one i am complaining more about is the False certification ability to benefit application. Since my high school diploma was fake, my loans by law should be dismissed due to XXXX university overlooking the fact that i had no credited high school diploma at the time of signing up which is illegal! By law, you can not enroll in school without a credited high school diploma. Mohela is refusing to properly process my application! They keep shutting me down with no explanation whatsoever! They keep denying my application the day they receive it telling me they did no investigation whatsoever on their part and is just denying it for no reason! I have just as many rights to have my loans forgiven like any other students did. The fact is that XXXX did me wrong and is not fair to me to make me suffer for the rest of my life for their mistakes! I think the laws are also unfair where you can't file bankruptcy on a student loan that is more than 10 years old! This is not fair either. I have no intentions of ever finishing school. I ended up resigning without a degree of anytime due to my learning XXXX i have. By law, these loans should be forgiven due to the fact that i never had any kind of credited high school diploma. I submitted the application to mohela twice, and they keep refusing to do any kind of investigations on it! Keep signaling me out. I will take this to court and sue Mohela for violating my rights as a student! This is not fair to me that i was mis treated at XXXX and should not have to pay for their mistakes. I just reapplied for the loan forgiveness in XXXX, and again never investigated it just denied it for no good reason. I have a good case and will take this to court if i have to. I'm also planning to file charges against XXXX as well for fraud!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation