Consumer complaint received 2020-09-03
Company: MoneyLion Inc.
State: UT
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2020 I emailed retention team informing them my money is frozen and ask why. They sent an email stating they closed my account ur to membership agreement and they have sent a check that I should receive in 7-10 days. No further action is required on my end.

I would never be OK with them sending {$8200.00} in a check to my mailbox that is open where anybody can walk up to it and take my mail out they never asked me where I would like my money sent I believe my mailbox is compromised Ive had issues in the past this is something I take very serious and Im diligent about making sure that nothing important is sent there and they just didnt even care.I would never be OK with them sending {$8200.00} and a check to my mailbox that is open where anybody can walk up to it and take my mail out they never asked me where I would like my money sent I believe my mailbox is compromised Ive had issues in the past this is something I take very serious and Im diligent about making sure that nothing important is sent there and they just didnt even care. I had my SBA loan funded to that account and this is the funds from the SBA loan if somebody has gotten that check and cashed it I would never see that money again that person would ever pay me that money back. I have contacted customer service every single day and put on hold and no one ever returns I have emailed retention 3 to 4 times a day putting help me help me please in the subject line and stating that I would never want that check sent please stop payment please send it to the bank account I have connected to my account please please help me and nobody has responded here it is been almost 10 days and I still receive the check and Im literally awake every single night in a panic because I still to pay back that money whether I get it or not. My account says customer refunded in the amount of {$8200.00} but I havent been refunded thats not what should be on there they can just send out a check and hope that the person receives it and not be responsible for that person not getting it they dont care because if I dont get it and somebody else catches it theyre not responsible for it but they are used to be held responsible. I trusted them to hold my money securely and they have failed me. I waited so long for that money were in the middle of a pandemic and my business was on the line and they have literally taken my lifeline for me. They were very aware that this is my SBA loan as well because they made me verify that it was mine when it got deposited. I havent even received my debit card yet and they close my account saying membership agreement issues the only  charges on my account or XXXX XXXX XXXX XXXX XXXX XXXX because I had my money sent to XXXX Pay every day I didnt have my card for that account yet so if using XXXX XXXX is against their  user agreement then I definitely went against that user agreement. Please help me if they stop payment that check does it matter if somebodys even cashed it by now the place that cashed it will get a notification that its stop payment and Ill be able to get my money put into my bank account they need to correct my account showing that my customer was refunded because I have not been refunded I also have an investment count that I have {$500.00} in that they have not closed but that I can not move money and it shows the money numbers changing every day but when hit the button to transfer the money it wont let me. Im a single parent this business is my lifeline is how I survive its all I got this money is all I have please help me

Company response to consumer: Closed with explanation