Consumer complaint received 2019-03-01
Company: First Investors Servicing Corporation, Atlanta, GA Branch
State: FL
Product: Debt collection
Sub-product: Auto debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Dear Sir or Madam, I am writing to initiate complaint against First Investors Servicing Corporation ( First Investors ). The particulars are as follows below : I had a repossession that occurred on XX/XX/XXXX concerning my XXXX XXXX. Shortly thereafter, I entered an agreement with Mr. XXXX XXXX, a representative at First Investors Servicing Corporation where the stipulated agreement was for {$8000.00} and monthly payments were to be {$150.00} a month, after completion of said payments the debt balance would be forgiven. As previously mentioned, I was making said payments to XXXX XXXX as agreed and in XX/XX/XXXX I was going through some financial difficulties due to my wife 's health and medical issues because of her XXXX. I made payments when I had the means to make them. 

In XX/XX/XXXX, Mr. XXXX gave me an ultimatum that if I did not make my past due payments of {$600.00} by the end of XX/XX/XXXX that my account would be transferred to another debt collector. I made {$1000.00} in payments to First Investors and by chance wanted to get a status update on my account from Mr. XXXX. However, he never responded to my phone messages. I later found out that Mr. XXXX breached his arrangement with me and forwarded my account to another debt collector XXXX debt collection. I never received notice of the transfer of my account. I escalated this issue to his manager, Ms. XXXX XXXX. Initially, Ms. XXXX brought back my account from XXXX XXXX XXXX and received another account representative at First Investors. 

Ms. XXXX tried to reassure me that the payments made on my account with First Investors were reflected. I asked her for a copy of the accounting as well as all my documents concerning my account because she said that it was {$3000.00}. All I wanted was proof for my records that said payments were properly reflected before making further payments. On XX/XX/XXXX, I sent a letter to Ms. XXXX to receive the documents that I requested previously from her department that proved that the balanced still owed on my account was {$3000.00}. She told me that she would place my account on hold, review my file and listen to the recordings ( telephone conversations between Mr. XXXX and myself ) concerning my account. 

Please note, that the only reason that I did not file a complaint earlier was because I unreasonably relied on the assurances made by Ms. XXXX concerning my account. I did not hear from her for two months and found out that First Investors sold my account to another third party debt collector, XXXX XXXX, XXXX on XX/XX/XXXX. This whole matter has been handled very unprofessionally as well as under handed concerning my account. I am displeased with the service as well as the attention concerning my account because I felt that had I not inquired about my account, I would've essentially been in limbo because I would have been still paying First Investors in good faith even though they initially transferred my account to XXXX XXXX XXXX. 

I would like a resolution in this matter and feel that the attempted transferring of my accounts were without merit and deceptive. It is not unreasonable to ask for a proper verified accounting of your account, in light of the mismanagement of my account initially. To this date, I still have not had a proper accounting of my account ( in terms of what is still owed ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation