Consumer complaint received 2023-01-11
Company: CITIBANK, N.A.
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
I opened a new streamlined business checking account at a local branch in XXXX  DC on XX/XX/XXXX and the banker enrolled me in this XXXX {$2000.00} cash bonus when you deposit {$200000.00}. You can find the attached email promotion enrollment confirmation from the banker, a screenshot of the promotion terms in the attachment, a link of the current running promotion with the same terms here XXXX XXXX XXXX XXXX XXXX XXXX  This is my timeline of completing this promotion. 
XX/XX/XXXX a new streamlined business checking account ending XXXX was opened XX/XX/XXXX deposit {$200000.00} new money into streamlined business check account ending XXXX within the XXXX calendar day period immediately following account opening. 
XX/XX/XXXX withdraw {$190000.00}. {$200000.00} was maintained for 65 consecutive calendar days greater than the required 60 consecutive calendar days specified in the promotion term. 
XX/XX/XXXX the end of the month in which I have completed all offer requirements XX/XX/XXXX 90 days from XX/XX/XXXX. It is the last day of the promised bonus payout date. Still havent received the {$2000.00} bonus. 

I have called the Citi XXXX XXXX XXXX at XXXX more than 10 times, and I still havent received the bonus yet. At one call, the customer representative acknowledged that I had fulfilled all promotion terms and helped file a promotion dispute with reference number XXXX. However, this dispute is still pending. At one time in XX/XX/XXXX, I was told I needed to send the XXXX form to Citi. Since then, I have mailed my XXXX form 3 times to Citi bank and given it to a local Citi banker to forward to Citi 's back office 2 times ( 5 times in total! ). Finally, during my XX/XX/XXXX call, I was told my XXXX was received by Citi and my account is tax certified. During my calls on XX/XX/XXXX and XX/XX/XXXX, the agent confirmed that my account is tax certified again. Today is XX/XX/XXXX. It has been 74 days beyond the promised payout date and I still havent received the {$2000.00} bonus. Please investigate this and send the {$2000.00} bonus to my account soon. Thanks! 

Please find the attached signed XXXX form in case you need to certify my account again, a screenshot of the promotion terms, and the email from the Citibank confirming the promotion was applied to my account. 

Here is a copy of the promotion terms : To qualify for the Cash Bonus that corresponds to one of the Qualifying Balance Levels set forth in the table below, ( 1 ) from XX/XX/XXXX through XX/XX/XXXX, open a CitiBusiness ( Analyzed ), Streamlined, or Flexible Checking Account ; ( 2 ) within the XXXX calendar day period immediately following account opening, make one or more deposits1 in New-to-Citibank XXXXunds2 to your new business checking account, or your new business checking account and a new or existing CitiBusiness Insured Money Market Account ( XXXX ) that in the aggregate meet one of the Qualifying Balance Levels3 ; and ( 3 ) maintain one of the Qualifying Balance Levels in such account ( s ) for 60 consecutive calendar days after the Qualifying Balance Level is met during the initial 30 calendar day funding period. The Cash Bonus for which you qualify will be credited to your Citibank business checking account within 90 days from the end of the month in which you complete all Offer requirements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief