Consumer complaint received 2020-06-09
Company: HANCOCK WHITNEY BANK
State: LA
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Please accept this formal complaint against Hancock Whitney Bank headquartered at XXXX XXXX XXXX, XXXX MS XXXX. This bank is engaged in unlawful practices and predatory lending which undermines the financial sanctity of our society. I am a victim of Hancock Whitney Banks unethical, immoral, and illegal handling of me as a former customer as outlined in this missive. 

I pray that you investigate and take all appropriate action in this matter. 

The above subject matter is in reference to an unfair and erroneous reporting for Account Number XXXX in which Hancock Whitney served as a lender and as I the borrower. 
On XX/XX/XXXX, I purchased a XXXX XXXX of unspecified VIN Number from XXXX XXXX, the Original Seller, of address XXXX XXXX XXXX, XXXX, LA XXXX. As it turned out, the car had several manufacturing defects. Despite my requests to have it fixed sometime in XX/XX/XXXX, the dealership refused to heed to my plea. This is even though I had in place an extended warranty bought in XX/XX/XXXX through the Hancock Whitney Bank which also happens to be the bank through which I was financing the transaction using the abovementioned account number. Since the dealership refused to fix the car, which was in breach of our agreement, I had no other option but to stop the payments. Consequently, the bank repossessed the car on XX/XX/XXXX, and sold it to another buyer in XX/XX/XXXX without any notice given to me, in contravention of the law. Since then, I have continued to bear the financial burden of a vehicle that was repossessed by the bank because of their erroneous and unfair credit reporting. 
Under Louisiana Revised Statutes Tit. 10, 9-611 ( 2017 ) and State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. On the other hand, the Fair Credit Reporting Act, 602 ( 15 U.S.C. 1681 ) provides that the banking system is dependent upon fair and accurate reporting since inaccurate credit reports directly impair the efficiency of the banking system while unfair credit reporting methods undermine the public confidence. 
It is based on their continued unfair and erroneous reporting of the above named account and their contravention of the above laws that I have written to them in the past, including a letter addressed to the Bank on XX/XX/XXXX, which was returned to me as not deliverable. In the letter, I specifically requested that Hancock Whitney investigate as outlined in 15 U.S.C. 1681s-2 and demanded a full account validation and requested that pursuant to Louisiana Revised Statutes Tit. 9. 3571.1, the validation be in the form of a notarized statement with a person with the knowledge of the debt. Additionally, I requested that Hancock Whitney Bank send me an explanation of the methods  used, and the description of the records reviewed in the process of the investigation. All my efforts proved futile because of their refusal and/or failure to accept my letters requesting proofs.

Company response to consumer: Closed with explanation