Consumer complaint received 2021-01-12
Company: AFNI INC.
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
YOUR COMPLAINT Last year I was a victum of identify theft. Supposed someone used my identity to have XXXX XXXX XXXX in my name. So XXXX XXXX turned me into collections and that's how I found about all this. So ok I completed a police report, FTC identity theft report, Identify theft dispute letter, Copy of credit report, Fair credit credit reporting act 609e, FTC notice of furnishings, Copy of my ID, and faxed all this info to XXXX  with the supplied fax number they told me to send it too. I'm including proof attached. Ok fast forward a few weeks after that all 3 credit reporting agencies XXXX, XXXX, ,XXXX  and the dept collector at that time XXXX XXXX XXXX they all removed and deleted the dept from my credit report all around XXXX. So I thought this nightmare was over. Well fast forward to today XXXX I was recently getting calls on my phone from different collection companies calling about this same dept that was deleted off my credit report on XXXX well XXXX the original collector must of not wanted to delete this so they must of sold the debt to other collection agency 's because the same dept is back on my credit report with different collections companies calling me saying I owe debt when I don't. So XXXX currently refuses to end this even though I sent all the needed documentation to them with proof this was identify theft. A few key notes I would like to provide please. I have talked to so many Cox people on the phone most of of them agree this is crazy and just the information they have about this whole thing they can see its clearly fraud and was not me. I never lived in Kansas, never had a XXXX account in my life, Clearly its not hard for XXXX to see whom lived in this place in question the phone reps told me yes they don't see my name ever anywhere around this address. They know it was not me yet they refuse too take action. Also should be noted I'm the one whom first called XXXX and gave them all my info, my address my phone number my ssn my email basically any info they wanted because they dint know nothing about me because I never used them before that's why. OK heres another fact seems to me if someone was getting Cable services and equipment then a persons ID would be checked and copied so I asked them ok is someone walking around with my ID and they would not answer. Clearly XXXX  dint check anything otherwise they would of seen my ID has been the same address since XXXX in MI. And again XXXX knew nothing about me until I called them and gave all my info to them that alone proves they had no ID. So if you ask me with the facts presenting themselves someone either just used my name and SSN to get services and XXXX  dint check anything if they did they would of had my ID and known how to contact me. XXXX wont release any info to me because they know this is fraud either on XXXX  Part or Identify theft some one using my SSN that's why I did the identify theft report and police report because I had these charges on my credit report and XXXX claims someone was using my info. Very important to state XXXX will not send me any proof of anything even though I sent them a notice of furnishings in the 17 pages I faxed them on info they was requesting. It would of been nice to know if someone is walking around Kansas with a fake ID pretending to be me or was this all just made up by XXXX and they pinned it on my and my SSN that someone just said and that's all XXXX asked for. XXXX needs to be investigated for fraudulent behavior on this account. I tried with all my power with XXXX emailing all sorts of info, documents and it falls on deaths ears. Ok this brings me too the lastest information today. Yesterday On XXXX I filled out the Identity theft verification form I guess XXXX  Is now using online stuff so I filled it out again including 7 documents again, police report. FTC id theft, Copies of my ID this current one issued XXXX and my old ID that was issued XXXX both have same addresses as I lived here since XXXX just to prove hey here 's my addresses is has not changed. So more game playing by XXXX as this email comes back today with a ladie from the Fraud Analyst department at XXXX XXXX XXXXXXXX XXXX, XXXX KS. office number XXXX that's the person I guess in charge of account now. She said I need 2 proofs of residency between XXXX and XX/XX/XXXX and a notarized affidavit I told her on the phone you received everything you need and then some but these people will not budge they are crooks and need investigating. I have wasted {$16.00} dollars of my own money faxing everything they asked for back on XXXX, I have followed all rules by the book with a FTC id theft report, a police report, Sending XXXX copies of my ID, several calls to XXXX on the phone giving all my info trying to get this straight telling them any info they want, my credit has been affected severely, the stress these people have put on me is crazy, I get phone calls from debt collectors only to be hung up on when I try to explain this is fraud identify theft, I spent several hours of my time emailing sending documents. If XXXX would actually take 5 min to review stuff I sent several times now they would see this is not right but so far they been unwilling. XXXX is in violation of Federal Fair Credit Reporting Act. On XX/XX/XXXX, I faxed 17 pages asking XXXX to disclose all records on their 609E. I received no records. Under Notice of Furnishing of Information Act, XXXX violated my rights under " Duties when Identity Theft occurs '', Section 623A and 605B. All and future dept collections are in violations as they know this is ID theft they have been told over the phone today Afni is the latest ones harassing with letters

Company response to consumer: Closed with explanation