Consumer complaint received 2020-06-09
Company: TOYOTA MOTOR CREDIT CORPORATION
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Below is what I filed with the Arizona Attorney Generals Office regarding the Dealer - XXXX Toyota. I am also part of a class action lawsuit against Toyota. Since this vehicle has not been driven for the past couple of months, can not be driven until repaired, can not be sold due to the recall, no timing on fixing from Toyota - I want to know if Toyota Financial, the captive finance company of Toyota, is going to defer loan payments and/or issue credit for decrease in vehicle value and non use of vehicle due to the defect. Also, notice the part of the complaint where I mention the {$440.00} charge when cancelling my extended warranty agreement. I mean they can't fix the car so I cancel this worthless warranty and am charged {$440.00}. 

Primary Party or Firm Information Name : XXXX Toyota Address : XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX Phone : XXXX Email Address : XXXX Website Address : XXXX : XXXX Additional Parties No additional parties found. If you would like to add a party or firm, please press the previous button to go back to the Party or Firm Information page and then press the add button. 
Complaint Please explain the entire circumstances surrounding your complaint below : Purchased a new XXXX XXXX in XXXX, XXXX. Purchased mainly for towing a trailer we purchased around the same time. We were notified a couple of month ago ( XXXX, XXXX ) that there is a recall due to a faulty fuel pump. If the car is driven, it can stall and become a dangerous problem. Our car has been driven little the past 2 months and is now garaged. We have been provided a loaner vehicle by XXXX that we picked up last week ( XX/XX/XXXX ). The defect was to be corrected 1'st week of XXXX but there is currently no timeline. I was thinking about getting rid of the car and buying something else but, due to the defect. I can not get a cash offer from XXXX XXXX XXXX to even determine what the value of the car is or how much it has been devalued. I can't get an answer from the Dealer and I can't get an answer from XXXX as to when repairs will be made. Vacation plans have been cancelled as we can not tow our trailer. XXXX tells me to contact the Manufacturer - Toyota ( have done so several times ) but I purchased the vehicle from XXXX - not from Toyota. This is a major problem in that I believe the vehicle may have been sold to me with this defect known. At time of sale, I was sold the car with a defective navigation system that did not work and the dealer did not make me aware of this. I believe there have been 2 million vehicles identified ( Toyota and Lexus ) in the recall and it goes back to vehicles manufactured several years ago that had a faulty fuel pump. If you look online there are numerous articles detailing the recall. I don't see how the dealer could not know about this particular defect at time of sale. If XXXX is selling any of these vehicles used ( from years prior to XXXX that are recalled ) they are selling vehicles that are known to have a defect that could create a serious accident. So in summary - I have not had a car for the past 2 months, I do not know when my car will be repaired, I believe that this was a known defect at time of sale, I do not have a vehicle that can tow so have had to cancel vacation plans, I am getting no information from XXXX or Toyota as to the status of the repair, I have a car that can not be sold and has lost value, I am continuing to make payment to Toyota Finance but plan to ask them if they are going to re-do the contract for diminished value and non-use created by defective manufacturing of Toyota. Final note - when I purchased the vehicle, I included prepaid maintenance for {$1500.00} and Extended Service Contract for {$4100.00}. Last week ( XX/XX/XXXX ), I cancelled both of these. Now understand that the maintenance and Service Contract benefits have not been used as this is all covered under the original warranties. I'm getting the $ 's back in total for the prepaid maintenance but am being shorted {$440.00} for the extended warranty that have never been used and would not be for a long time. The refund for that will be only {$3700.00}. So, the dealership can't fix my vehicle and then rips me off on items that were purchased but can not be used now for the defect and will not be used for years, if ever. 
May we send a copy of this to the person or business you are complaining against? 
Yes

Company response to consumer: Closed with explanation