Consumer complaint received 2018-03-20
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I, XXXX XXXX acquired this loan back in XX/XX/XXXXalong with my husband and my XXXX children. The reason I fell behind in the first place were due to circumstances out of my control. HerMy husband and I simultaneously lost our job. Soon after my husband and I were able to find better paying jobs, and we also acquired a few tenants to move in with us and pay us rent each month. I began working with Wells Fargo again early XX/XX/XXXX and we sent a Mortgage Assistance package to Wells Fargo on XX/XX/XXXX. I went through the re-entry department on XX/XX/XXXX and I completed the financial interview. Right away we proceeded with the Modification Review. Wells Fargo requested various documents in regards to the tenants living at my residency while reviewing the file, however everything was sent and on time and they were moving forward with the review. On XX/XX/XXXX, I had to renew the financial interview, and a Wells Fargo representative advised me they expire every 30 days or so, but not a problem I renewed the interview as I wanted to make sure the review was moving forward accordingly. There was a proof of occupancy and a new bank statement showing rent deposits being requested by Wells Fargo, but at this time that specific tenant had moved out and another had moved in ; I let Wells Fargo know that I had to wait another month to be able to show a new bank statement with the rental deposits even though the statements from the previous month showed the same rental deposit amounts, Wells Fargo specifically wanted to see an extra month of deposits along with proof of occupancy which I can not fast forward time to provide but wait until the month is up and sent it as they requested.. As soon as this document was available, I sent it to wells Fargo on XX/XX/XXXX. I called Wells Fargo on XX/XX/XXXX and this is when they informed there was a foreclosure sale date placed for XX/XX/XXXX which in fact was set from one day to another. On XX/XX/XXXX, I called Wells Fargo and i spoke with XXXX in the re-entry department. I asked her if we have had a complete package on file for over 2 months how could there be a sale date. To which she advised me, that she did not know why a sale date was placed, and that also due to the sale date being so close they could not proceed with the review, which they had been already reviewing for 2 months. I was baffled and confused because why would Wells Fargo set a sale date and prevent the borrower to proceed with the modification review, when they have had a complete case under review for 2 months already which they were asking updated documents for. I called the foreclosure attorney 's at XXXX, XXXX and I spoke with XXXX. I asked her for the foreclosure status and she mentioned there was a sale date set for XX/XX/XXXX. I asked her if they knew that I was under review for a loan modification and she said no. I asked her how this was possible, if Wells Fargo is their client how come they are not speaking to them regarding this file to verify what is happening before placing a sale date as it is their fiduciary duty. She never provided a response to this but simply stated they would follow up with Wells Fargo. We brought this up to their attention several times and they kept on stating Wells Fargo did not want to postpone sale date. With the deadline quickly approaching I had no choice but to go down to the sheriffs office and file an adjournment to postpone the sale date so that the excuse not to move forward with the review would no longer be valid. 

The adjournment was filed on XX/XX/XXXX ; sale date was adjourned to XX/XX/XXXX. I sent the hard copy document to the foreclosure attorneys as well as the executive 's office at Wells Fargo. On XX/XX/XXXX I called the re-entry department and I spoke to XXXX. I let her know I wanted to proceed with the Modification Review that they have had since XX/XX/XXXX since borrower adjourned sale to XX/XX/XXXX. Rep informed me that even though the homeowner adjourned, there is still not enough days to proceed with a modification review.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation