Consumer complaint received 2022-11-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
XX/XX/2022 Bank of America complaint - filed by XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX TX Date of incidence : XX/XX/2022 I found out XXXX weeks after a hold was placed on what turned out to be an ACH transfer into my BOA checking on XX/XX/2022. The XXXX transfer originated from XXXX XXXX XXXX XXXX. The transfer was for the repayment of help I gave an individual. I officially became a fraud victim on XX/XX/2022 when I received a letter from the bank of America announcing that the Bank was closing all my accounts and will no longer officially do business with me. The bank simply said a transfer originating in XXXX XXXX XXXX to my name and account has been found to be unauthorized. How that makes me a criminal is still a misery almost 90 days after XX/XX/2022. Lets put this in XXXX Bank of America has been my only Bank for 20 years. I had a savings account, a checking account and another joint checking account with my spouse. We literally did all our financial transactions through BOA. Their own records will attest to the fact we ( family and I ) have not raced any eyebrows in past to warrant the treatment being meted to us these last few days. It is awfully cruel. Our accounts are still frozen to-date 90 days after XX/XX/2022 I have still not received a check for the monies remaining in my account at the time the bant announced the were closing down my accounts. 
Several calls to BOA customer services yielded no satisfactory information from the BANK as to what crime I have committed or when my monies are to be released to me. I was told A cashiers check will be issued to me by the bank regarding my closed accounts. So began my nightmare. On Friday, XX/XX/2022 I was alerted of ACH transfer was in effect into my account of XXXX XXXX XXXX XXXX I was not surprised because I had been forewarned by the sender. Saturday morning, XX/XX/2022 I noticed that the ACH transfer was put on Hold I called the bank and was told this was regular bank doing their due diligence. I was assured it should be released within several days ( XXXX XXXX business days ). The following week I was in contact with the bank and was again reassured and shouldnt take more than a few days to clear. 
On XX/XX/2022 I was in a local branch and was shocked by the Bank -told me that my account has been closed and that the bank did not give any reason. I have direct deposits from my jobs, I have bills scheduled. I was told the bank will send me a Bank XXXX check in 10 days. Today is day XXXX!! Still no check. This is a bank I have been with for XXXX decades and never wrote a bad check. With My account closed. I opened a new account at the same bank and received a debit card 10 days later but still no cashiers check from my closed account. The new account too was closed with my paycheck deposits still being held by the bank. 


Over the next XXXX weeks BOA gave me no explanation as to why the funds were held or what the problems was with the transfer. I called BOA several times, logged in several hours with them in the local branches here in the city where I live. Each encounter with BOA was as bizarre as it was weird and disappointing. I was in the dark as to the voracity of had happened. No one at the BOA will tell me what was wrong. It went on for weeks. I call customer service narrate my story only to be put on hold and then rerouted to the Fraud Dept then to the claims department and back to fraud. All the communications with BOA were initiated by me. WHERE are my closed accounts checks since the bank claimed they were still investigating the problemed ACH transfer WHAT BECAME OF MY CLOSED ACCOUNT FUNDS? What crime has my monies in my checking and saving account got to do with an ACH transfer from an outside bank with issues. I am still waiting for the CASHIERS CHECK for my closed accounts ( I was told I must receive it in the mail in XXXX business days! ). 
For Weeks, now months, No Emails, No calls, no phone calls from the bank. NOTHING. I did not suspect any foul play but the delay and hold up has cause huge damage to my family welfare and the bank has some explaining to do. When I called and queried the BOA fraud Dept Rep was very rude and very arrogant telling me the bank has millions of customers and the bank can not write or call everyone something to the effect. I felt like and feel today the BOA has not helped me and is still not dealing with my issues with any seriousness. Should a big bank be allowed to treat its smallest depositors like this??

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief