Consumer complaint received 2024-01-25
Company: Payward Ventures Inc. dba Kraken
State: CO
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
To Whom It May Concern, Please take the time to read fully and carefully the document I had prepared for you regarding the fraudulent use of XXXX XXXX, Kraken XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX. The document contains the XXXX  Forensic Evidence Report detailing the specific wallets in question. 

Here are my deposits in USD when I wired the money or used XXXX or XXXX XXXX to transfer funds out of my bank into the initial wallets. 

Trans Date USD Deposit ETH ETH BTC BTC Initial Wallet Number Deposited Amount Price* ValueXXXX PriceXXXX   ValueXXXX  Deposit ______ ________ ___________ _____ __________ _________ __________ __________ XXXX XX/XX/XXXX {$15000.00} XXXX XXXX Kraken XXXX  XXXX XX/XX/XXXX {$20000.00} XXXX XXXX Kraken XXXX  XXXX XX/XX/XXXX {$21000.00} XXXX XXXX Kraken XXXX  XXXX XX/XX/XXXX {$68000.00} XXXX XXXX Kraken XXXX  XXXX XX/XX/XXXX {$10000.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$10000.00} XXXX XXXX Kraken XXXX  XXXX XX/XX/XXXX {$2000.00} {$26000.00} XXXX XXXX  XXXX XXXX ___________ __________ Totals {$140000.00} XXXX XXXX *ETH  Price is approximate XXXX The value used was the ending value for that day NOT the value of ETH  at the time it was purchased. 

**ETH/BTC Value was taken directly off of screenshots of purchase on my cell phone. Value is less than cash value due to fee paid at time of purchase. 

XXXX*BTC Price is the exact price of BTC at the moment of purchase. 

Of my XXXX deposits ( XXXX XXXX XXXX deposit not shown ) that initiated the fraud, XXXX were deposits that came from my XXXX Bank checking and high-yield savings account straight into my Kraken  XXXX  account via ACH or wire transfer. From XX/XX/XXXX, to XX/XX/XXXX, those XXXX deposits totalled XXXX ETH. Once the money was deposited into my Kraken XXXX  account I converted my USD to ETH and then transferred the ETH to an XXXX XXXX Once deposited in the imXXXX XXXXt, I converted the ETH to USDT and then transferred it to the " XXXX  trading platform '' /fraudster 's wallet. 

Basic flow of money from initial deposit to fraudster 's wallet ( with XXXX exceptions ) XXXX XXXX  XXXX Kraken XXXX XXXX XXXX XXXX " Trading Platform '' /fraudster 's wallet XXXX XXXX  Checking or XXXX XXXX account -> Kraken XXXX XXXXt ( USD converted into ETH ) -> iXXXX XXXX ( ETH converted into USDT ) -> sent to XXXX XXXX XXXX platform initially called XXXX but later rebranded as XXXX '' ( actual Fraudster 's wallets ). 

Exception # XXXX - Transaction # XXXX XXXX Bank XXXX or High-yield Savings account -> wire transfer to Crypto.com ( USD converted in ETH ) -XXXX XXXX XXXX -> sent to " XXXX XXXX platform '' aka Fraudster 's wallet. ETH converted into USDT inside the " trading platform ''. 

Exception # XXXX - Transaction # XXXX XXXX XXXX  XXXX account -> XXXX XXXX ( purchase BTC XXXX XXXX sent to " XXXX XXXX platform '' aka Fraudster 's wallet ___________________________________________________________________________ I have cell phone screenshots of my bank account history withdrawals/wire/ACH transfers. I still have the entire XXXX long text dialogue between " XXXX XXXX XXXX XXXX perpetrator ) and I, including cell phone screenshots of money transfers from wallet to wallet and eventually into the fraudster 's wallet. I have a wealth of information at my disposal. Instead of inundating you with a large barrage of screenshots that may not make much sense or may be hard to follow in a large group, how best can I serve you in sending the pertinent information that you need? ( i.e. What SPECIFIC information are you looking for or is useful to you and this case? ) Example : Would you like to see what screenshots I have for a ) Initial cash deposit? b ) Final deposit to the fraudster 's wallet? c ) The entire set of screenshots for a given deposit, from initial deposit to deposit into the fraudster 's wallet? 

I have lost the sum total of my entire net worth ( {$150000.00} ) due to this fraud. 

I am seeking a refund in the amount of XXXX ETH. 

Please contact me as soon as possible. 

Thank you. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation