Consumer complaint received 2022-11-03
Company: U.S. BANCORP
State: OR
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XX/XX/XXXXXXXX XXXX XXXX. Two men called me impersonating police officers. Reported that I had signed a subpoena and that I missed court. Reported that I was in contempt of court and failure to appear and needed to pay {$1500.00} for each offense if I wanted to avoid being arrested. They referenced my job title ( accurately without me saying ) several times. Reported I would eventually come to the police station to compare my signature and if it didnt match what was on subpoena, then I would get money back. Reported I needed to pay now so that they dont have to process me and have an arrest on my record. Reported that I didnt have a criminal record ( also accurate and I did not tell them ). They called from phone number that showed up with caller ID showing XXXX XXXX. XXXX ( XXXX ) XXXX and ( XXXX ) XXXX were phone numbers of each person. Person came on phone reporting that they were the supervisor and said I need to pay bonds. Both said I would get money back, its just procedure. Also said they dont take cash because of COVID. I challenged them several times and they had answers for everything. They were professional, rehearsed, and intentional. About two hours later, I paid them {$3000.00} via XXXX on my US Bank acct app with my business checking acct. XXXX XXXX XXXX was number. They said it was their financial dept. They said it didnt go through and I paid again through same acct. XXXX XXXX XXXX was second number. They said there was an error and it was still not going through so they would have to ask me to do something they rarely do. They sent me to my bank teller to get {$3000.00} again ( this time I grabbed from my savings and personal acct ) and sent me to XXXX XXXX off XXXX XXXX in XXXX to buy XXXX  They had me send them pictures to verify purchase ( which I now know was to get codes but I was unfamiliar with the whole thing ). This is a total of {$8900.00} ( apparently XXXX XXXX  machines only allow {$2900.00}? ). Then, they hung up and did not answer. I went to XXXX XXXX police department off XXXX XXXX in XXXX OR immediately and they said it was fraud and I should make a report after calling my bank to try to have it reversed. I called my bank and asked them to reverse which they said they couldnt do. They said they will report it to team for review. I made a police report and that case number is XXXX. I called US bank on XX/XX/22 and spoke to a woman who said my report was filed under dispute and not fraud and I should call back when it is denied to have it go back through as fraud. I called back XX/XX/XXXX and checked on review by bank. They reported that it was filed correctly, as dispute and not fraud, and there is nothing the bank can do because the government insurance doesnt cover this type of scam. Each person I talked to said this happens to people every single day and yet no one is able to do anything. PLEASE HELP!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation