Consumer complaint received 2021-04-05
Company: DriveTime
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
My name is XXXX XXXX. I live at XXXX XXXX XXXX XXXX. # XXXX XXXX, AZ XXXX. ( XXXX ) XXXX XXXX After speaking with a few dealerships within the XXXX XXXX AZ XXXX, the XXXX XXXX XXXX associated with VIN XXXX should have never had been financed to me as the negative equity is {$9400.00} if you use the middle trade in value of the range of $ XXXX which is {$7600.00} and subtract the middle trade in value from the current trade in payoff value which is {$17000.00} ( {$17000.00} - {$7600.00} = {$9400.00} ). The way that the financing is now is that I would be buying two to three used cars instead of one if the loan were to be paid off today, XX/XX/XXXX. Also, the key fob is severely defective. During the early part of XX/XX/XXXX, when I turned off the car and withdrew the key and it's fob from the ignition, the key fob bit remained within the ignition switch. Luckily I fished out the key fob bit and was able to anchor it to the rest of the fob. I thought I had repaired it but had not. During the mid-part of XX/XX/XXXX, the epoxy had cracked and the key fob bit flew about the interior of the car upon removal from the ignition. Luckily, I was able to find the key bit because I had the windows rolled up. I can not afford to purchase XXXX new key fobs that would total over {$700.00}. I have currently anchored the key bit in place with XXXX XXXX, but there is not guarantee that this is a permanent remedy. This is the second car I have financed with XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. The first one was a XXXX that traded in at XXXX XXXX XXXX XXXX. A {$50.00} car part was replaced by me so that the car interior would not build up with gas fumes and/or gas liquid that can be ignited by a lighter or spark. I have paid a current total of {$5200.00} for this vehicle. Since owning the vehicle people have brought it to my attention that the car could have been involved in a governmental repossession involving the concealment of XXXX or XXXX. The top area of the transmission XXXX has been bent in a way that could hide a small amount of these drugs. I though XXXX had constructed a pencil holder. This is the second car that has had severe mechanical issues that XXXX has helped me to finance from XXXX XXXX  located at XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. The first one was a XXXX that traded in at XXXX XXXX XXXX XXXX. A {$50.00} car part was replaced by me so that the car interior would not build up with gas fumes and/or gas liquid that can be ignited by a lighter or spark. I can not and will not turn my head twice to having two separate vehicles with such repairs being made. I have paid a current total of {$5200.00} and will have paid a total of {$5400.00} if the next payment is processed on XX/XX/XXXX. My local XXXX has been incredibly slow in helping me to remedy this situation as it has been over two weeks since I reported this issue. The telephone number of the local XXXX handling this case which is numbered XXXX is ( XXXX ) XXXX and the last known name of the XXXX employee handling this case is XXXX XXXX who can be reached using the email address of XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation