Consumer complaint received 2023-04-22
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
This complaint submission is in regards to ( CAPITOL ONE CREDIT CARDS XXXX XXXX XXXX, XXXX XXXX XXXX, UT XXXX. ) I have made attempts to rectify this matter with them directly as they have now been unresponsive. Throughout the past year I have always maintained communication and attentiveness to any issues regarding my credit cards with Capitol One. Nonetheless, the issue at hand is that Capitol One has demonstrated false advertisement, and misleading information on numerous occasions as a tactic deceived me as a consumer. Ultimately they had secret intentions to collect money from me all with the intentional prevention plan that didnt allow me any access to my credit cards. I currently have two credit cards with Capitol One in which they are both currently RESTRICTED PERMANENTLY due to alleged missed payments. With my Capitol One card, as of recently I was never informed on such action nor notified in documentation such action would be taking place. Neither is there any agreement in bonding by signature indicating I agree to such ruthless and misleading consequences. I previously entered Hardship Programs in result of dealing with financials issues as my business suffered severely from the Global Pandemic of Covid-19. 

Throughout my financial hardship, I have notified Capitol One every step of the way of my circumstances. Prior before Covid-19, my account was in perfect standings with 100 % on time payments and my account being paid in full every month. Capital One has now penalized me for life with 2 Credit Cards and no access to any credit FOR LIFE. Though I informed them on my financial circumstances, they continued to raise the monthly amount and also charged me late fees. I continued making monthly payments ; however, the minimum payment would increase every month due to the interest charges. So nonetheless, though I was making payments, hundreds of dollars each month, the company would consider my payment as a late payment and also a missed payment considering it wasnt their requested amount. The Hardship Program had no benefits. I was still being charged high interest rates, and also still being charge with late fees even though I was in agreement with them for what I can afford monthly. 

This is a simple tactic to steal money from consumers. They provide you with a credit, and just as you begin to pay it off completely, they place restrictions on your account to gain money from fees, interest, and false cash advance charges. I have spoke to several supervisors regarding this matter who all seem to have the same interest in charging customers and preventing them from any future access. On XX/XX/2022 I even spoke to a supervisor by the name of XXXX ( XXXX XXXXXXXX ) who informed me once I make a significant payment to my account that I would then have full access to it. Though the supervisor made this statement on record, I have still been penalized in result of misleading information and once again no agreement in such action would take place. XXXX ( XXXX XXXX ) stated that the back office research team would rectify this matter. All of this never took place and each Capitol One Rep I spoke with only gave me more excuses of why my account can not be unrestricted. 

This is prime example of fraud taking place directly from a company who are suppose to help consumers build credit and strive to financial freedom. I also spoke with a supervisor by the name of XXXX ( XXXX XXXXXXXXXXXX ) who stated they would review the calls and make the necessary adjustments to allow access to the account. Once again I was mislead as I spoke to another supervisor who stated XXXX gave me the misinformation. Capitol one has no intentions of rectifying this matter which leaves me no further options but to pursue a civil suit if the company refuses to remove the restrictions to my accounts.

Company response to consumer: Closed with explanation