Consumer complaint received 2024-01-10
Company: CITIBANK, N.A.
State: MD
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This complaint is in reference to inaccurate reporting on my credit report from MACYS/CBNA. Violation of FCRA 1681s- ( 2 ) ( 5 ). The last four of account isXXXX. 
This account was originally opened on XX/XX/XXXX. However, on my current credit report there is no payment history from XXXX at all. I have repeatedly told Macy 's and all three credit reporting bureaus that this account and trade line is inaccurate. 

I have since requested statements and bills from Macy 's for all payments in XXXX and for the entire account history. Macy 's and Citibank are unable to furnish any information to me on this account because of the " age of this account ''. There are NO RECORDS that exist to date for this account. This account should not be on my credit report if the creditor can not verify/validate or provide copies of account information when asked. 

I was also informed by Macy 's that legally they can not collect any money on this account " due to the statue of limitations ''. Therefore, it is a violation of the law for this account to be reported on my credit report. Macy 's specifically told me that their credit/collections department is " in house only, therefore the account will not be reported on my credit report ''. 

1681s2. Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide " accurate information '' ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. 

( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if- ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. 

Macy 's intentionally " failed '' to report any credit activity from XXXX, to illegally extend the negative reporting on my credit report. I have asked for statements to validate the last payment made on this account and Macy 's could not furnish this information. This is a violation of the Fair Credit Reporting Act. Due to Macy 's unlawful actions, I have been denied for credit for the past 7 years. I most recently received a denial to refinance my auto loan in XXXX. 

I tried to rectify this account with Macy 's, CBNA, and all three credit reporting bureaus since XXXX. Unfortunately, my attempts have been unsuccessful. Since XXXX, Macy 's has never sent any account information to me after several repeated requests. I have disputed this account several times and the credit bureaus have done " nothing '' to remedy this issue. 

1681s2 ( 5 ) Duty to provide notice of delinquency of accounts A person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any similar action shall, not later than 90 days after furnishing the information, notify the agency of the month and year of the commencement of the delinquency that immediately preceded the action. Macy 's is in violation of statue 1681s-2 ( 5 ) as well. I did not receive any copies of information furnished to the credit bureaus. 

On XX/XX/XXXX, I contacted Citibank 's Profit Loss Department ( instructed by a Macy 's customer service representative ) at XXXX and to date Citibank does not have any record of my name, SSN, or DOB. Macy 's explained to me that Citibank is " their bank '', why is this account on my credit report when Citibank has no record of my account, payment history, or personal information? 

Further, I contacted the phone number listed on my credit report for this account and I was directed to another department. I spoke to a customer service representative named XXXX who advised me to call XXXX. 

I asked to speak to a supervisor several times. I was told that there was not a supervisor available and Macy 's does not have a legal department. I was not being told the truth. 
I have been dealing with inflexible people from Macy 's and Citibank who will not and can not assist me in this matter. The information Macy 's is reporting to the credit bureau with account number ending in XXXX is not accurate this trade line is a violation of the law for the past 7 years. 
This has caused emotional and financial damage to my credit history, credit score, and creditworthiness. I have been receiving some of the worst credit card offers and astronomically high interest rates on credit cards and loans. Macy 's has offered NO recourse of action to rectify this problem within the past 7 years. 

Error # 2, on my credit report this account is written as a " charge off '', further activity on this account should have ceased when the account status changed to charge off, but it did not. 

Error # 3, this account shows {$150.00} past due as of XX/XX/XXXX. Statement in error # 2 and error # 3 contradict each other. Why is this account showing " past due '' activity as if it is an active open account when it is a " charge off account ''?

Error # 4, this account also states that it is " closed '' why is charge off activity still being reported as recently as XX/XX/XXXX, when it was charged of in XX/XX/XXXX? 
XX/XX/XXXX is when the collection activity was legally supposed to cease. 

Error # 5, shows a credit limit of {$500.00}, then reports that I am over the limit by {$8.00}. Yet, in the credit history there is no factual data SHOWING ON MY CREDIT REPORT when I was actually over my credit limit. Where is the data?

Error # 6, if the credit limit was {$500.00} and the amount remaining is {$150.00}, why did you illegally withhold payment history data from this account? Where is the record of payments being made if money was received on this account? 

This is egregious and tortious act committed by Macy 's, Citibank, XXXX, XXXX, and XXXX. I currently have a Macy 's account that is in good standing, in addition to this negative account that is being reported. 

To add insult to injury, Macy 's decreased my credit line by {$600.00} when my account was in good standing ( XX/XX/XXXX ) for no reason. Macy 's and Citibank are intentionally violating the FCRA without any regard for it's consumers or their accounts. Therefore, I ask that the CFPB please investigate this matter as soon as possible to bring a fair resolution to this egregious credit situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief