Consumer complaint received 2018-06-24
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I call EQUIFAX less than a week ago to notified them that I send XXXX XXXX a certified letter requesting that the furnished me with proof that an identity theft account belongs to be, the XXXX failed to furnish the proof that I requested and that they should remove the identity theft account of my credit file, but instead they claim that they opened an investigation and I received a letter in less than seven days that there investigation is complete and the debt have been verified as accurate, I believe that EQUIFAX is falsifying investigations/results every time I dispute accounts on my credit file, I have proof that they are because I also file a complaint with the CFPB against XXXX XXXX for failing to furnish proof that the debt belongs to me and they just respond less than 24 hour ago  stating that they are still working on the matter, I strongly believe that EQUIFAX is falsifying investigations and not really investigating my dispute or other consumers disputes, here is a copy of the response I received yesterday to contradict EQUIFAX fraudulent investigation ... 
CFPB Header XXXX XXXX XXXX has responded that it is still working on your issue. 

XX/XX/2018 Hello, Thank you for your complaint XXXX about XXXX XXXX XXXX. We've sent your complaint to the company for their response. 
We expect companies to respond to every complaint within a reasonable amount of time. The company has responded that it is still working on your issue. You should hear from them again with a final response within 60 days. 

How can I see the company 's response? 
You can log in to your Consumer Portal to review the company 's response online at https : //portal.consumerfinance.govXXXX or click the button to the right. You can also review the company 's response by phone with someone, just call us at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. EST, Monday-Friday. See Company Response ImportantIf you submitted this complaint on behalf of someone else or you are the co-owner or authorized user on the account and you did not submit the complaint yourself you will need to contact us by calling XXXX XXXX XXXX XXXX for questions and status updates. Only the primary owner of the account will receive access to the Consumer Portal. 

The complaint process involves 5 steps. Step 1 is complaint submitted. Step 2 is review and route. Step 3 is company review and response. Step 4 is complaint closed and published. Step 5 is consumer reviews response. Step 5 : Consumer Reviews Response is currently selected. 
Summary of your complaint Complaint number : XXXX Date submitted to CFPB : XX/XX/2018 Date sent to company : XX/XX/2018 Product : Debt collection Issue : Attempts to collect debt not owed We will let you know as soon as we receive an update about your complaint. 
Thank you, Consumer Financial Protection Bureau consumerfinance.gov ( XXXX ) XXXX TTY/TDD : ( XXXX ) XXXX | ( XXXX ) XXXX Federal Relay Service : XXXX QUICK LINKS More about our complaint process : consumerfinance.govXXXX or call ( XXXX ) XXXX For legal assistance visit the Legal Services Corporation website : lsc.gov Additional financial information and resources : consumerfinance.gov CFPB Footer

Company response to consumer: Closed with explanation