Consumer complaint received 2020-11-30
Company: OneMain Finance Corporation
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Getting the loan

Complaint:
On Monday, XX/XX/2020 I applied online for a installment loan. I received the = email below from One Main Financial : On Mon, XX/XX/2020, XXXX XXXX  OneMain Financial XXXX wrote : Hello , Thank you for showing your interest in the Loan with our company OneMain Financial and this is the confirmation e-mail to let you know that the loan application you applied for has been approved. 


Your loan has been approved for the minimum of {$1000.00} and the maximum is {$10000.00}, and your Loan Account Number is XXXX Please call us back on our number ( XXXX ) XXXX ( Press XXXX to connect the accounting team ) or reply to this email so that we can call you and explain the terms and condition of this loan. 


Also we have mentioned below the monthly installment plan for the loan of the amount from which you can choose any of the following you are comfortable with and you can pay up your loan back with easy monthly installments. 


For {$3000.00} Loan, Total Pay back {$3300.00}, Monthly Installment {$130.00} for 24 Months For {$5000.00} Loan, Total Pay back {$5500.00}, Monthly Installment {$220.00} for 24 Months For {$8000.00} Loan, Total Pay back {$8800.00}, Monthly Installment {$240.00} for 36 Months For {$10000.00} Loan, Total Pay back {$11000.00}, Monthly Installment {$220.00} for 48 Months To know more about monthly installment plans for this loan amount please call us back on the number below. 


Furthermore, we would like to share that once the loan is transferred into your account the first monthly installment will be due within the first 30 days on the date you will give the authorization for. 


For more information get back to us on our number ( XXXX ) XXXX Press XXXX or e-mail us on : XXXX We look forward to hear from you. 


Our aim is to transfer the loan amount by today itself into your checking account. 

I responded to the email to check the status of the application. 
A guy by the name XXXX called me to discuss the payment terms. Hey stated that he needed to verify me bank account and to provide him with online banking. He then stated he would call me back with a credit decision. Mr. XXXX called back and stated I was approved for {$1500.00} installment loan and that the loan has been processed. He stated that in order for me to get the loan, I would have to send him the money back which was {$1700.00} I was confused because I had not signed any paperwork with him. Mr. XXXX sent me a text message from number XXXX and stated he would call me the next morning between XXXX and that I needed to answer. I replied to him to cancel the loan and that I would be going to a local branch. Mr. XXXX became upset and was beginning to get rude. He asked why was I going to a branch when he is approving the loan? He then stated that I applied with One Main Financial Online and not the local branch. I told Mr. XXXX that I didn't wont the loan and he needs to cancel it. Mr. XXXX started to yell at this point. Mr. XXXX stated that the loan was already submitted to my bank account and that I could not cancel. I would need to follow his instructions on how to return the money. Mr. XXXX stated again that he would call me the next morning and hung up the phone. After doing some research online, I thought that this is a scam and that I should not have given my account information to this guy. I was also informed not to send any money to him. I immediately changed my bank account login information. Please advise me of what I need to do and how to stop this.

Company response to consumer: Closed with explanation