Consumer complaint received 2023-09-19
Company: CAINE & WEINER COMPANY, INC.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XX/XX/XXXX - Duplicate charge on my XXXX XXXX XXXX XXXX by XXXX for {$2400.00} XX/XX/XXXX Dispute with my XXXX XXXX XXXX XXXX company and temporary charge back initiated with XXXX for ( {$2400.00} ) XX/XX/XXXX - XXXX issues a refund on the XX/XX/XXXX duplicate charge for ( {$2400.00} ) XX/XX/XXXX XXXX XXXX reverses the temporary charge back given on XX/XX/XXXX and issues a credit to XXXX for {$2400.00} As you can see from the flow of transactions, XXXX was given back the XX/XX/XXXX chargeback on XX/XX/XXXX. Furthermore, per my conversation with XXXX XXXX and their letter dated XX/XX/XXXX, it confirms that XXXX was given back the charge back on XX/XX/XXXX. 

Second, there is an issue with the XXXX  statement, dated XX/XX/XXXX, I received from Caine-Weiner to validate the outstanding debt owed to XXXX. On XX/XX/XXXX, I was contacted by XXXX XXXX, collections at XXXX, wherein I was told my account was paid in full and she subsequently provided a XXXX  statement dated XX/XX/XXXX which confirmed a $ XXXX balance to XXXX. 

There are some inherent issues when you compare the two statements as follows : 1. The XX/XX/XXXX XXXX  statement uses a statement period of XX/XX/XXXX XX/XX/XXXX. The XX/XX/XXXX XXXX statement uses a statement period of XX/XX/XXXX XX/XX/XXXX. By using a time period that ends at XX/XX/XXXX, it does not take into account any type of activity that happened to my account after XX/XX/XXXX and accordingly does not represent an accurate balance at XX/XX/XXXX. How about providing a statement with a statement period at least XX/XX/XXXX or current? 

2. When you compare the XX/XX/XXXX XXXX statement with the XX/XX/XXXX XXXX statement there is an entry dated XX/XX/XXXX in the amount of {$2400.00} which is not anywhere on the XX/XX/XXXX statementhow can that be when the statements were generated a month apart. 

3. The XX/XX/XXXX entry for {$2400.00} is the one that is causing the erroneous outstanding debt to XXXX. 
If you look at the facts and analyze the attached documentation in support of the information provided above, you can see that there is no debt owed to XXXX. 

am continuing to dispute this amount that XXXX is claiming I owe. Ive enclosed the statement and letter showing that the temporary credit provided to me by XXXX XXXX was removed and the charge was placed back on my account XX/XX/XXXX. It is my understanding that per your staff, the money is owed due to claim I received two refunds. This is untrue. I received one refund from XXXX and a temporary credit from XXXX XXXX which was reversed upon completion of the file for my dispute. This means that I was charged twice, XX/XX/XXXX and XX/XX/XXXX and received one refund. I spoke with a representative at XXXX XXXX regarding my case and confirmed that the temporary credit was returned after the merchant refunded me and the money was moved off my account on XX/XX/XXXX. I was also told by XXXX XXXXXXXX that the letter I enclosed, which I had previously provided would satisfy the explanation of receiving a double credit, which I did not receive. Furthermore, I was contacted by collections at XXXX by XXXX XXXX XX/XX/XXXX and was told that I have a {$0.00} balance and was provided a statement as proof.

Company response to consumer: Closed with explanation