Consumer complaint received 2020-08-20
Company: Nelnet, Inc.
State: CO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Need information about your loan balance or loan terms

Complaint:
I submitted one a few minutes but one to the email addresses is incorrect so Im starting over, respectfully. 
What happened? 

I have called Department of Educations and its many services. Hundreds of attempts later and nothing but run around and non truths I called Department of Education on XX/XX/XXXX. They wont even talk to me and refer me to many different services including XXXX. Im currently with Department of Education/Nelnet. Nelnet refers me to DofE and they refer me back to Nelnet. I asked Nelnet for the address to request my file contents and they could receive court documents and they had the nerve to tell me that they may not sign for anything. I like really. This is ongoing for so many years, so many different loan companies all along with Department of Education and no help. Im ready for court! I have been excited knowing that I will have my 25 years in XX/XX/XXXX. I have been on an income based since the beginning of the loan. Ive only recently been late a few times since they keep raising my loan repayments. I started repayment 90 days after my graduation in XXXX with Department of Education. Department of a education was good to me in the first few years. Now that Im close I starting really looking at how to apply for the loan forgiveness. Im looking into things and they have changed so much, like wrong dates and amounts, changes made without my approval, lies, etc. I have had increased that were 100 % at a time, and mainly my anniversary date on my promissory note was different that the 8 years later by Department of Education or one of its services. This makes me have to wait 8 additional years. Its like they are doing what they want to do with the loan to their benefit. Im so upset and have asked them for information and a copy of the promissory note, payment history, and negatives history, my file or record. Please help me if you can. I will wait to hear from you but trying to gather my data because if I dont get answers from them I will ask through the court suing them for allegedly altering my loan because I havent changed or signed for anything to change. I want to see for myself what they are doing and have done. I was pretty faithful through the 25 years. I took out this federal loan for XXXX balance post graduation. I have many receipts showing the discrepancies. So on income based payment plan after 25 years Im said to owe {$170000.00}. So Im a registered XXXX who always had to have income based. They just recently asked for me to fill out a form. I feel like Im paying to be a XXXX, in this much debt, credit impacted more than 125 points, paying highest interest for everything because of this impact and never been able to afford a down payment on a home. All to borrow {$30000.00} for school. Please help me obtain my loan information from them so that I may be rewarded for 25 years payments. I hope not to have to now fight for it. XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation