Consumer complaint received 2022-08-08
Company: BARCLAYS BANK DELAWARE
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
Hello, This is regarding Barclay Card US This is their contact information provided on their website. 

General Correspondence Card Services XXXX XXXX XXXX XXXX, DE XXXX To reach your dedicated customer service team, please call us toll-free at XXXX or tweet us XXXX XXXX Our accessibility coordinator is available to answer your questions and help with your accessibility needs. To reach the accessibility coordinator by phone, please call XXXX or email XXXX. 

Problem : I had made a balance transfer request for my Barclay Card XXXX XXXX Credit Card for which I provided my bank account number and my bank, which is XXXX, to Barclay from their XXXX Credit Card that they provide to me which gives a 0 % APR till XX/XX/2023. I used this offer for {$8000.00} which I paid XXXX to avail on XX/XX/XXXX and have since given them several calls about these funds never being received by my Bank at XXXX. They have strung me along for over a month now assuring me to just wait. I had never received it and called multiple times to managers which told me they escalated it and then to further wait pending a XXXX day investigation with no other information and no halt on forcing me to make minimum payments on said amount because I had a XXXX balance previous to these transactions. Their statement is they sent it, but there is no deposit at XXXX. 

Thinking it wasnt a problem and that it would just need some time, I went ahead and did another balance transfer for {$2300.00} on this same card for a fee of XXXX. All of these charges posted to the card, but none of the funds have been received! They have not been received even now. 

I spoke to an XXXX who is a manager apparently in the Nevada branch who just lied to me about helping me. She said that she would adjust my minimum payment date to account for the delay or non-receipt and I have my minimum payment due on the XXXX for which I do not believe I should have to pay because I have yet to receive a dime. 

She also provided me an email to send to contact and to attn XXXX. I sent three emails requesting assistance and nothing came back. This type of behavior is very shady. There is no reason they can not tell me where their transfer went! 

This is some fraudulent behavior. The state and government needs to find out what is going on. I had used balance transfer checks from XXXX which deposited into my XXXX account the same week. I should not have a balance of nearly {$11000.00} on my credit card for which no funds have been sent to me and be strung along this long. Its been nearly a month and still no resolution. 

I have never seen something like this. Its usually very quick to resolve issues for me, if any. Its never like this. 

Please contact me and advise what I can do to combat this kind of predatory behavior. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief