Consumer complaint received 2021-08-20
Company: Paypal Holdings, Inc
State: IN
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
As of today, XX/XX/XXXX, I have called PayPal twice prior in regards to a surprise account limitation. There is over {$600.00} in my account at this time. I run a small business and provide a garbage hauling service for people who need items hauled away. 

The first time I called, XX/XX/XXXX, I was told a case would be opened and I would receive more information in 48-72 hours. 

I called back XX/XX/XXXX to ask about the case status and the person I spoke with told me they did not see a pending case open and would open one at that point. 

Both times I tried to get an explanation for why my account was limited and neither person could give me any sort of answer and simply said there was a violation of term and agreements. I have been a PayPal customer for over 10 years with no issues or warnings. 

XX/XX/XXXX I received a link to upload my drivers license and have had zero communication from PayPal once again. 

I called the number ( XXXX ) XXXX XXXX on XX/XX/XXXX @ XXXX XXXX  EST ( 15 DAYS AFTER I WAS TOLD I WOULD GET A REPLY ) and was put on hold with an expected wait time of 12-18 minutes. 

What PayPal is doing here is immoral and Illegal. You are stealing my money and hiding behind thousands of words of legal mumbo jumbo that no one reads. 

XXXX ( a person with a thick hard to understand accent ) was the customer rep that called back at XXXX XXXX  EST XX/XX/XXXX. 
He asked for and explanation for a transaction the occurred on XX/XX/XXXX from XXXX XXXX I explained that I had already told the person on XX/XX/XXXX that it was a service for hauling garbage away. I was put on hold at XXXX EST. 

XXXX then told me that in 30 minutes my account would be back in good standing. Since the limitation was being reversed. This reversal would have occurred at XXXX XXXX  EST XX/XX/XXXX. 

The evening of XX/XX/XXXX the account is still limited. This company is full of crooks and bold liars willing to do anything to get me off the phone. 

Called back XX/XX/XXXX @ XXXX XXXX  EST and back on hold. The person I spoke with, XXXX ( also had a difficult to understand accent ), asked me the exact same questions I was asked XX/XX/XXXX, XXXX, and XX/XX/XXXX and told me that there was no way that the account limitation would be lifted ( Complete opposite of what I was told the day before by XXXX ). So clearly the person I spoke with on XX/XX/XXXX was another liar just trying to deflect me. She constantly apologized for herself and PayPal and told me that she would escalate the case. I told her I didnt want any apologies and wanted to talk to her supervisor. And this point I heard laughing and talking in the background. She put me on hold as I waited for a supervisor for 10 minutes after that the line rang for another 10 minutes until I finally hung up.

I have done nothing wrong and this company is hiding behind call centers and legal jargon. At this point I want the balance of the account back plus damages for all the time spent and headache I have endured speaking with this criminals.

Company response to consumer: Closed with non-monetary relief