Consumer complaint received 2022-11-10
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
On XX/XX/XXXX, a payment was initiated of {$800.00} out of my checking account to my JetBlue Barclay credit card. The payment came out of my checking account twice on XX/XX/XXXX causing my checking account to be in the negative. This second {$800.00} withdrawal did not reflect onto my credit card. I contacted my bank which told me they would rectify it by reversing one of the payments. They did so immediately, and the money was placed back into my bank account. By doing so, Barclay credit card then saw this as a dispute on the initial {$800.00} payment, charged me {$27.00} in a reversal fee and put the {$800.00} as a chargeback onto my credit card balance. ( Still out {$800.00} now ). I contacted Barclay immediately on XX/XX/XXXX and they stated they were aware of a lot of customers who were charged double and they were working on reversals. I was refunded the {$27.00} reversal fee and was given a case number ( Case # XXXX ). I was contacted by a Barclay case representative, XXXX on Sunday, XX/XX/XXXX who asked me to please email a screenshot of this double payment out of my bank account and to email it to XXXX which I did so on XX/XX/XXXX. I have sent over 5 emails since with a follow up with no email response. I called back Jetblue Barclay a week later to follow up. They contacted by XXXX who said they were still working on it and to please be patient. During this time, I have been accumulating interest on my {$800.00} charge back in my credit card account. On Saturday, XXXX I contacted Barclay again to follow up on the case. I was told that they would look into it but if the second charge of {$800.00} on XX/XX/XXXX did not reflect on my credit card statement then I should dispute the second charge as well because it will then throw up a red flag on their end or the bank 's end. I called my bank right after ( XXXX ) and started the process. By XX/XX/XXXX, the {$800.00} was reversed and put back into my checking account. I thought this accounting nightmare would be over. Nope. On XX/XX/XXXX a {$27.00} reversal fee and {$800.00} chargeback was placed yet again onto my credit card. I called Barclay XX/XX/XXXX demanding an explanation and a follow up on my case. They stated that it was all taken care of and the case was closed. I now see that they tried covering their tracks that two {$800.00} payments were reversed but they never acknowledged the first payment onto my account, hence me being out {$800.00} still. The representative could not explain how it was taken care of and when I further questioned the outstanding {$800.00}, I was told they have to open a new case and the new case number is XXXX. I am livid. I have been without {$800.00} now back and forth for a month now. I am beside myself and don't understand why there isn't a capable person that can help me on their end. If Barclay looked at their credits and debits in my account, they would see that now they have taken one {$800.00} payment out of my bank account and charged me back {$800.00} TWICE into my credit card account. Any assistance to rectify this would be greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation