Consumer complaint received 2021-05-04
Company: WELLS FARGO & COMPANY
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl. XXXX XXXX. XXXX This complaint is continuing in response to Wells Fargo wanting to repossess my XXXX  XXXX car, in which XXXX dollars is required ASAP. I had sent a letter on Tuesday, XXXX XXXX via CFBP in response to a Charge off Letter done on XXXX XXXX and another Letter on XX/XX/XXXX. in XXXX to Wells Fargos reply on XX/XX/XXXX. I indicated that Wells Fargo did not address all my problems and Offer to Pay and Bring the account up to date. 

Ive tried to contact the senior Manager, MsXXXX XXXX, who was supposed to call me back on Tuesday, XX/XX/XXXX. Im still waiting for her call, as indicated by Ms. Ms. XXXX XXXX, Team Manager. Per Mr. XXXX XXXX offer, the clock is ticking, already on day 4 from Friday, XX/XX/XXXX, which allows 7 days to settle to pay off the loan. 
Mr. XXXX. XXXX Executive Account Manager, responded to my letters dated XX/XX/XXXX and XX/XX/XXXX. Indicating that I wrote the same thing as my first original letter, with nothing NEW. Not TRUE. There was additional activity per the following : 1. I paid XXXX dollars towards the account as promised : The numbers produced by XXXX. C. to resolve paying the account would hence be different at this time. 
2. My intention is to pay more money additionally to the account. This also was not addressed in the first response.

3. My injury and not being able to perform transactions for the past 3 weeks was not addressed. Not even to let me know whether it mattered or not.

4. The Offered terms of getting payments complete before the due date was also not responded to. There was no dispute or rejection of that offer. 
I dont have the money being requested right now, and Im attempting to make a good faith offer of paying the full updated balance of the loan. 
Also, in response to the above terms of Settlement, I would respond to pay quickly, the balance of the amount owed, per as stated, XXXX dollars, paid on XX/XX/XXXX. Confirmation No. XXXX thus far towards the account to close the payment gap. Then XXXX dollars to cover fees and {$850.00} to {$1000.00} per month. 
I again left a message with an attendant at the executive office on Monday XX/XX/XXXX at approx.. XXXX XXXX eastern time, for someone to call me. Either MrXXXX XXXX, who was not available, MsXXXX XXXX, ( Senior Manager ) who was not available, or MsXXXX XXXX XXXX, Team Manager, who was also not available. 

No one available. Please call me at XXXX as this is a VERY Urgent Matter. 
I can not afford to lose the car to repossession, as I need it for my job. Former Letters are attached to this platform, for the record. 

Sincerely XXXX XXXX XXXX CC. Wells Fargo Auto. Wells Fargo Auto. XXXX XXXX XXXX, XXXX XXXX, SD. XXXX XXXX XXXX Executive Resolution Specialist, Wells Fargo Auto XXXX XXXX XXXX. CEO. Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation