Consumer complaint received 2020-02-20
Company: Sequium Asset Solutions, LLC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
In XX/XX/2019, I received a phone bill from XXXX XXXX XXXX   in the amount of {$500.00}. I have not opened an XXXX XXXX XXXX account and neither did my husband so we were taken back by this. I started looking online and there were a lot of forums with others stating the same thing happened to them and it was fraud. I contacted the XXXX XXXX XXXX fraud department to notify them of this unauthorized account and that it was not me that opened it but the fraud representative was so rude, I thought it was from a scam company ( as I have been scammed before ). She stated that considering the information matched, she had to report it as not fraud and I would be liable for the bill. 
I then contacted the XXXX XXXX XXXX customer service number to ensure the fraud number was actually connected to them and to see what else I needed to do. The customer service rep assured me that it was the correct number and I would need to speak to them. The next few times I called, the wait time was so long I ended up calling the customer service number again. This representative notified me that the account was flagged as fraud and that it seems like everything was in progress already. 
I then received a final notice in the amount of {$4800.00} in XX/XX/XXXX. I contacted the customer service team again and they still assured me that the account was still flagged as fraud. 
I then received a notice that the bill would be sent to collections. 
I contacted the XXXX XXXX XXXX fraud department again and they stated the account was marked as fraud because they believe it was fraudulently opened by me and I was not paying my bills. Once I realized XXXX XXXX XXXX would not perform their due diligence to properly investigate, I went to file a police report. I called the fraud department to inform them of the report, gave them the report number and still nothing was resolved. 
I have since then faxed the police report to the XXXX XXXX XXXX fraud department and started a second dispute with the credit agencies to have this collections removed from my credit report. I have also mailed the report to XXXX. 
The XXXX Co Sherriff 's department is currently working on the investigation and has already found more information about the numbers listed and accounts then XXXX XXXX XXXX did in 6 months. The collections agency will not change any of their information as long as XXXX XXXX XXXX is  stating the account was started by me. I feel as if they do not care about ruining someone's credit history or good standing because they only care if they receive the money, no matter how the account got opened. It has been a very aggravating process with XXXX XXXX XXXX and I feel completely mistreated. According to forums online, I am no where close to the only victim as this situation is blasted all over the internet that others are going through as well.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation