Consumer complaint received 2021-09-03
Company: XOOM CORPORATION
State: NV
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Here 's your XX/XX/2020 statement Statement Period XX/XX/2020 - XX/XX/2020 Xoom Account ID XXXX Account Activity TransactionXXXX Transaction date : XX/XX/2020 Transaction type : Cash pickup Recipient : XXXX XXXX Paid with : Checking Amount : XXXX USD Transaction fee : XXXX USD Total : XXXX USD Xoom sends account statements to help you stay on top of your activity, even if you haven't transacted in the past month. Xoom is required by law to send account statements. 

If you have any questions or concerns about your account, read our Help Center article about Xoom account statements. 

Check the statement for each payment source you used to see when it was debited or credited. If we charged you for a transaction thats later cancelled, well initiate a refund on or around the cancellation date. 


Our error resolution procedures may vary depending on whether you send funds within the United States or internationally and whether you are claiming unauthorized use of your Xoom account. Error resolution procedures may vary also depending on the funding source used for your transaction. The error resolution procedures described in this statement apply to transactions drawn on an asset account ( e.g., a bank deposit account or debit card ). For any transaction funded with a credit card, please see your User Agreement or contact us as provided below for more information regarding your rights in case of errors or questions about the transaction. 

Error resolution notice for transactions drawn on an asset account ( e.g., a bank deposit or debit card ) : In case of errors or questions about your electronic transfers : Telephone us at ( XXXX ) XXXX ( toll free ) or XXXX ( XXXX ) XXXX ; Write to us at Xoom Customer Service, XXXX XXXX XXXX, XXXX XXXX, CA XXXX or Write to us through the Contact Us page. 
Contact us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction on the statement or receipt. 

We must hear from you no later than 180 days from the date we promised to you that funds would be made available to the recipient, as provided in your receipt. 

Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information ; Tell us the dollar amount of the suspected error ; and Tell us either : Your name, email address associated with your account or phone number ; or Each of the following : The transaction number ( we provide a transaction number on receipts, in statements and in your transaction history within your account ) ; and The recipient 's name, and if known, the telephone number or address of the recipient. 
For transaction you sent within the United States, or any transactions sent within or outside the United States that you think involve the unauthorized use of your Xoom account, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. 

For any transaction you sent outside the United States, other than unauthorized transactions as provided above, please see your User Agreement for more information regarding your rights in case of errors or questions about the transaction. 

Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center. 

Xoom is a service of XXXX XXXX XXXX, a licensed provider of money transfer services. All money transmission is provided by XXXX XXXX XXXX pursuant to XXXX XXXX XXXX 's licenses. 

XXXX XXXX XXXX XXXX All rights reserved. XXXX is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 

This is a statement was transacted but never received funds. 


-- -- -- -- -- Forwarded message -- -- -- -- - From : Xoom XXXX Date : Thu, XX/XX/2020, XXXX PM Subject : Your monthly statement To : XXXX Xoom, A XXXX Service Here 's your XX/XX/2020 statement Statement Period XX/XX/2020 - XX/XX/2020 Xoom Account ID XXXX Account Activity XXXX Transaction date : XX/XX/2020 Transaction type : Cash pickup Recipient : XXXX XXXX Paid with : Checking Amount : XXXX USD Transaction fee : XXXX USD Total : XXXX USD Xoom sends account statements to help you stay on top of your activity, even if you haven't transacted in the past month. Xoom is required by law to send account statements. 

If you have any questions or concerns about your account, read our Help Center article about Xoom account statements. 

Check the statement for each payment source you used to see when it was debited or credited. If we charged you for a transaction thats later cancelled, well initiate a refund on or around the cancellation date. 

Xoom A XXXX Service Our error resolution procedures may vary depending on whether you send funds within the United States or internationally and whether you are claiming unauthorized use of your Xoom account. Error resolution procedures may vary also depending on the funding source used for your transaction. The error resolution procedures described in this statement apply to transactions drawn on an asset account ( e.g., a bank deposit account or debit card ). For any transaction funded with a credit card, please see your User Agreement or contact us as provided below for more information regarding your rights in case of errors or questions about the transaction. 

Error resolution notice for transactions drawn on an asset account ( e.g., a bank deposit or debit card ) : In case of errors or questions about your electronic transfers : Telephone us at ( XXXX ) XXXX ( toll free ) or XXXX ( XXXX ) XXXX ; Write to us at Xoom Customer Service, XXXX XXXX XXXX, XXXX XXXX, CA XXXX or Write to us through the Contact Us page. 
Contact us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction on the statement or receipt. 

We must hear from you no later than 180 days from the date we promised to you that funds would be made available to the recipient, as provided in your receipt. 

Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information ; Tell us the dollar amount of the suspected error ; and Tell us either : Your name, email address associated with your account or phone number ; or Each of the following : The transaction number ( we provide a transaction number on receipts, in statements and in your transaction history within your account ) ; and The recipient 's name, and if known, the telephone number or address of the recipient. 
For transaction you sent within the United States, or any transactions sent within or outside the United States that you think involve the unauthorized use of your Xoom account, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. 

For any transaction you sent outside the United States, other than unauthorized transactions as provided above, please see your User Agreement for more information regarding your rights in case of errors or questions about the transaction. 

Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center. 

Xoom is a service of XXXX XXXX XXXX, a licensed provider of money transfer services. All money transmission is provided by XXXX XXXX XXXX pursuant to XXXX XXXX XXXX 's licenses. 

XXXX XXXX XXXX XXXX All rights reserved. XXXX is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX.

Company response to consumer: Closed with explanation