Consumer complaint received 2023-08-29
Company: National Credit Systems,Inc.
State: GA
Product: Debt collection
Sub-product: Rental debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I lost my job during the Pandemic 2022, my rent was paid for several months. I was awarded {$18000.00} from XXXX XXXX from the Federal Government allocated funds. National Credit System is stating that I owe their company {$3100.00}. My rent was paid in full, and I asked National Credit Systems to provide me with a contract with their company of my wet signature stating that I owe them {$3100.00}. To no avail have they supplied me with a contract I have with this company. Also, my rent was paid for the remaining of the year in 2022. I moved in XXXX, and I can upload my new lease and the approval of rent being paid with the pandemic relief funds in 2022. 

Approved : XXXX XXXX XXXX - Case ID XXXX Inbox Search for all messages with label Inbox Remove label Inbox from this conversation XXXX, XXXX XXXX Thu, XX/XX/2022, XXXX to me, XXXX Dear XXXX XXXX : Congratulations XXXX You have been approved for the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Your approved Program Application has been forwarded to the payment processing. Payment shall be in the form of a mailed check, which will be sent directly to the Landlord, and/ or utility company, if applicable. 

Landlord Payment : {$18000.00} Per federal requirements, the Program may only award assistance through Thursday, XX/XX/2022. Please note that, if you are approved for prospective rent assistance in the month of XX/XX/2022, your assistance will be prorated to exclude XXXX XXXX. 

You are encouraged to download and print your Program Application for your records and reference regarding the terms and conditions to which you and your Landlord agreed in order to be approved for Program funding. Such documents are currently available for download and printing on the online portal ( Neighborly ) and shall continue to be available for at least 30 days from your receipt of this approval email. ( It is recommended you download these documents for your records ). 

We understand the urgency of your housing situation, especially during these challenging times. If you wish to appeal, please fill out an Appeal Form which can be found under Forms and Resources on the XXXX XXXX XXXX XXXX XXXX  XXXX website ( XXXX XXXX XXXX ) and email your completed form and all supporting documentation to XXXX. You have the option to appeal your approved funding amounts within fifteen ( XXXX ) business days from the date of this determination regardless of receipt of funding. 

Each award determination may receive one appeal review. After a final ruling has been determined, your file will not be reviewed again under the appeal process. Program policies and federal requirements may not be appealed. 

If you have any questions, please contact the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Sincerely, XXXX XXXX XXXX XXXX XXXX Wed, XX/XX/XXXX, XXXX to XXXX  Hello XXXX XXXX my name is XXXX XXXX, I once received assistance due to the Pandemic. I am no longer working due to the pandemic. I am currently under an eviction I was told by the XXXX XXXX XXXX to email you in reference to this matter. If, I qualify for any additional assistance can you please let me know. My cellphone number is ( XXXX ) XXXX. 

Respectfully yours, XXXX XXXX

Company response to consumer: Closed with explanation