Consumer complaint received 2018-12-05
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
am living in my residence in XXXX XXXX XXXX since XX/XX/XXXX. This house was purchased on home loan from XXXX XXXX XXXX XXXX in XX/XX/XXXX. The mortgage was later transferred to new creditor Wells Fargo Bank N.A on XXXX according to the paperwork. Since XXXX Wells Fargo is the service holder for our property and we were making our monthly installments to the bank on time. I have neither missed nor was late on a single monthly payment in the last 10 years upon purchasing my house. In the meantime, during XXXX, I became sick and subsequently XXXX. My wife also got laid off. Looking forward to imminent default on monthly payments on the house, I requested the Wells Fargo Bank on XX/XX/XXXX to modify the monthly payment by reducing the interest rate and increasing number of installments according to the predefined regulations. At that time I was paying 6 % interest on house loan. The Bank informed me over the phone that unless I become default in my monthly payment they can not modify the loan. Accordingly upon advised I stopped the payment. Well Fargo offered me a temporary payment plan ( forbearance ) for six months XX/XX/XXXX till XX/XX/XXXX. I paid those timely and accurately. After finishing my payments the Wells Fargo bank never contacted me. After calling them several ( about 50 to 100 phone calls ) times to know the status on modifications, Wells Fargo mentioned that the person who was handling my case is no longer available and misplaced my 42 pages worth of documents that I initially provided to demonstrate the possibility of financial hardship requesting payment scheme modification. Hence the bank gave me another forbearance plan for four months starting XX/XX/XXXX to XX/XX/XXXX. The revised payment was affordable and I paid those timely and accurately too. During the payment period I called them on several occasions to know the status of a permanent modification on my installments. The representatives of Wells Fargo informed me that they are working to give me permanent modification soon. I made the last payment on XX/XX/XXXX. 
A few things had to be considered at this stage which I came to know later that Wells Fargo did not assume ownership of the mortgage from XXXX XXXX XXXX  XXXX till XX/XX/XXXX. Yet they issued a forbearance plan to us prior to that and never provided us with a decisive outcome. 
As I was settling down with the hope of a better affordable mortgage plan to secure my only home which the permanent modification may bring forth as a result of Wells Fargo Banks temporary assessment on us, the bank decided to hold off any plans and we received no indication upon the acceptance of such plan, or continuation of previous plan, or any new scheme. Despite the hardship in this difficult economic times, we had to accept any plans provided even if it meant the original mortgage plan would hold. As this is our only home. Yet trying to contact the authorities handling my case at Wells Fargo we received vague responses and no definite plans were presented to us. However we were assured each time that a payment modification is under processing. 
Surprisingly I received letters dated XX/XX/XXXX and XX/XX/XXXX from Wells Fargo Bank attorney requesting for loan payments of the sum of all the unpaid installments to that date. It seems to me that hundreds of our communication of past one and half years went into a black hole. While all the time promising to elevate the payment plan the bank in a whim not only refused to do any modifications but also to exacerbate the situation has issued notice to pay all the dues to that day due to defaults and reduced temporary plans improvised by Wells Fargo representative themselves. This was not only unjustifiable as all these times I was trying to negotiate into a more affordable mortgage plan to secure my only home and the subsequent events followed was also a result due to the banks temporary schemes they were testing out on us. However the amount withstanding of about US $ XXXX/- at  that point was quite unexpected and not affordable to be paid in one time. It seemed clearly a plan devised the handlers of my case at Wells Fargo to land me into a irrecoverable situation and thereby making me lose my only living place. It left me with no choice but to hire the following law firm to handle my case. That caused more hardship. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX, Phone : XXXX Phone : XXXX XXXX XXXX XXXX XXXX. This company solicited my business and told me that they will negotiate with the Wells Fargo bank and gave me verbal guarantee that if they can not modify my loan they will refund {$5000.00} that they took initially. She failed to negotiate owing to the Banks erratic representation and misinformation to the dealing party. Even on the sale date of my house Wells Fargo assured our attorney and me that they are working on modifying my loan payment. I can not believe how my helplessness way preyed upon in making ridicule double timing me of my only home at this old age while all the time falsely assuring me. I feel betrayed by the Banks behavior that pushed me to eventually lose my property in front of my own eye. I was victimized of their corporate schemes. On the day of the sale XX/XX/XXXX I have found out that my house is sold and I need to leave my house. I was not given any recoverable position or opportunity to keep my home. They Wells Fargo Bank eventually won in leading me into this situation taking advantage of my XXXX and financial conditions which led me to approach them for a better plan. Instead of helping me out of my situation the Bank quite tactfully using several diplomacy and even resorting to direct fraud in violation of transfer agreements and other mortgage terms stripped me off my dwelling place. 
I am not the only victim. Thousands of honest and cooperative houseowners had fallen for this scheme in which approaching assistance from bank in modification of their payment eventually ended up making them homeless. In my case the fraud went as far by the Wells Fargo Bank representatives as to even change the ownership of the loan by voiding our deed with the loan providing authority XXXX XXXX XXXX XXXX and changing the ownership my putting earlier dates on the deed, opposed to following any federal procedures. 
As of today no one told me that my modification requests did not go through. There is a case pending. I want to keep my house, my only home. I am begging for your help to communicate with the Wells Fargo Bank for not to steal my house. I have done everything they asked me to do in order to modify the loan, and I have dont them accordingly and timely even in payments. I was always careful and myself went forward request modification with fear that I may potentially default. I tried all these and yet the manipulative authority bend every action against me in bringing the situation to an outcome so unfavorable. Without giving me a reason they have taken my house and buried me with more legal fees. I want to keep my house and pay them what I initially owed them. Currently XXXX XXXX, phone number XXXX from Wells Fargo is handling my case. In one hand, she told my attorney that she is still trying to modify my loan. On the other hand I received a letter from the trustees attorney and Wells Fargos attorney ( same person ) that we have to leave the house in 10 days. I have all the supporting documents of my complaint. 
We have paid all our earnings toward this house in the past ten or more years and are still willing to carry out the payments monthly. I am told that I need an income generating member living with me, listening to this my eldest son and his family has moved in with us to prevent the foreclosure and to help towards repayment of the installments. We are willing to pay the mortgage payments as before but asking us to pay the difference immediately would make it really difficult for us. However the Bank seem to have no interest on dealing with us, it knows that we have already pain most of the interests and by evicting us it may claim the whole of the reappraisal value of the property from the government agency HUD which undertakes the mortgage to middleclass families. We are willing to pay yet, the opportunity is not provided by the bank and the ones that are notified are ridiculous to perceive at this economic condition. To the managing people at Wells Fargo the house at XXXX   XXXX XXXX is just another property to make substantial gain upon by expelling the present residents. But to us it is our home, the only ties to a secure old age, so many memories and we are down to last teardrop and sweat to preserve it. Please help me keep my house. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation