Consumer complaint received 2022-06-11
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
so back in XXXX I had my idenity stolen and the frustrating part is they created an account with trans using my middle and sin different address and have applied to a ton of credit so when called transunion when they asked me questions to verify its me I couldnt answer them because they were asking about auto loans and credit cards I dont have I have called them and told them this but they wont listen to me I tired to create an account but I cant verify my identity and I have written in a lot explaing my situation and I dont know what to I need account numbers and everything but I can not get through to transunion they wont listen to me I even tired to email them and no one will help me its been years and I dont know what to do they also credit a XXXX XXXX account and thats linked to tranunion they ruined my life and no one at transunion will help me the thing is theres XXXX credit reports one under XXXX and the other with XXXX and the XXXX one is the one my sin number is actached to so nothing would apear on the XXXX XXXX becasue all loans and credit is under the XXXX XXXX account I tell them is but the just want my first name even after explaing tjhis to them I even asked them to check my sin number and see if theres another account and they refused to do it they havent help me through this and I XXXX about Identity theft and they say to check ur credit reports I can with XXXX but Im not in control of transunion account and for my report with the police and anti ftraud center need account numbers which I have no idea how to get becasue transunion wont listen to me I invited someone over and they have stolen my life and all my info any advice on that? I have talked to so many people and no one seems they can help me I know its rare but I cant be the only this has happens too I XXXX it and I cant find a result the person who has my idenity breaks into my house alot to steal info and he actually took my fraud case folder with all the photocopies of the letts I have sent into fransunion so I dont have proof I have a couple of letters I hid away but not all of them and its been XXXX years I dont know what to do any Im ruined if you know if anyone can help that would be nice do u have adivce? Im attaching some screen shots of my trans profile on line these are the messages I get when I sign in they cant verify my identity and I paid to get my score and they couldnt show me it and it showed me was the graph but Im not sure what it means the report wont let me look at anything explain why I called and told them all this about the messaes I get and they dont know what to tell me even after I explain my situation they dont even acknowlege my dispute they focus on the account that cantt be verified not the one thats attached to my sin number

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation