Consumer complaint received 2023-10-19
Company: NAVY FEDERAL CREDIT UNION
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
My initial complaint XXXX was closed without any consideration towards me. My understanding is the CFPB is charged with protecting consumers from unfair practices by banks. In my case, my complaint was closed as " The company let us know it is unable to respond because your complaint involves the same issues raised in pending or prior litigation. '' which is incorrect. 

Firstly, there is no litigation between myself and Navy Federal. I submitted a subpoena for documentation to try and find out why Navy Federal removed me from my company bank account without my knowledge. They violated their own company policies. They did not provide all the documentation I requested in regards to why I was removed. This is after receiving two subpoenas. 

The result of Navy Federal removing me from XXXX  company account is tens of thousands of dollars of missing company funds. My partner, once I removed, purchased weapons, antiques, lawn equipment, patio furniture and more. Cash in the thousands has been withdrawn. 

This would have never happened had Navy Federal followed their own policies and procedures. My rights have been violated. I have multiple tapes of conversations between my ex-husband and Navy Federal. Navy Federal stood by it's position that I must sign the XXXX however something happened after the last phone call and Navy Federal removed me. They have not provided this information.

Again, there is no pending litigation therefore Navy Federal should have to respond to this complaint. They believed everything my ex husband told them, none of which is true and made no effort to validate the misinformation with myself before making the decision to remove me from the company account. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX Navy Federal XXXX XXXX XXXX XXXX XXXX 
There is no court order removing me as stated by XXXX XXXX. 
There are no shareholders in XXXX XXXX XXXX therefore XXXX XXXX is NOT a majority shareholder of which he was aware of at time time of the phone calls. 
Navy Federal choose not to validate any of the documents they received with myself and I have been injured as a result. 


Original Complaint : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX. In XXXX of XXXX, I went to the bank to get bank statements as my ex husband change the password for online access. I was notified that I was no longer on the account. I began inquiring about why I was removed after I discovered that Navy Federal requires a form called a " XXXX '' to be signed by any beneficiary owner who owns 25 % or more of the company. I was told Navy Federal would have sent me a notification and this form to complete which never happened. At this point either Navy Federal did not follow their own policies and procedures or my ex-husband forged my name on the account or both as I was never notified. I have spent countless hours trying to find a person to help me and have been transferred, left on hold and finally today told I am basically not entitled to find out what happened. First I was told I would need my ex-husbands permission to view the XXXX to determine if he forget my signature which is ridiculous. As of today I will have to server the bank with a subpoena regardless of the fact they verified XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX. I have read up on the laws regarding beneficial owners and I believe they are in violation.

Company response to consumer: In progress