Consumer complaint received 2023-09-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
On XX/XX/XXXX I went to my local Bank of America branch. I wanted XXXX cashier 's checks to the same apartment complex but they wanted XXXX separate cashier 's checks. 
XXXX for {$25.00}, XXXX and XXXX totalling worth {$620.00}. 
I was never informed of the charges/fees at the counter. XXXX XXXX who was the teller was distracted by the ATM team/truck and he was the only teller so he excused himself. Returned back and processed the cashier 's check transaction. At no point did he say the charges were $ XXXX. 
I went home the next day I saw a charge of {$670.00} was posted on my account. I called BofA and was told only the branch can make these changes.

Upon receiving an email for customer satisfaction survey I responded to the survey and the Branch Manager called me the following morning. He assured me he will look into it and will reverse the charges but he also added " I can not grantee it ''. 
After waiting for days, I wrote to Bank of America 's investors relations and other got a response from someone who said I can correspond with her on her Co provided cellphone and she will get back to me. It's been over a month. 

For almost XXXX decades I have banked with Bank of America when they acquired me as a customer from XXXX acquisition. For all these years and especially during financial crisis I have kept upto XXXX months of my household expenses in cash in my checking account with this Bank. From XXXX through XXXX my avg bank balances were very high and I didn't get any interest and I didn't care. In these years I have used maybe XXXX cashier 's checks including these XXXX and money transfer possibly 4 times. 

Bank has no business in charging me fees that first of all shouldn't cost them anything but ink and paper. Secondly sending updates to their fees or service changes is absurd. Do they recognize customers just don't pack up and go to a competitor because there are more fees? Of course they do and they capitalize on it. 
If a bank employee is mediocre they will have no issues in firing the employee but the banks services and treatment of customers is poor and no one us responsible. Today is XX/XX/XXXX the incident of have reported to Bank of America 3 times occurred on XX/XX/XXXX. 

Should the XXXX management be fired for performing a mediocre job? 

There is no response and no one cares? They called me and promised me to " train '' the employee better that's it? 
Seriously why is there a {$15.00} charge for a {$25.00} cashier 's check? 
My son for whom I was getting the cashier 's checks is a recent graduate from XXXX. His XXXX charges $ XXXX 's check if BofA had told me XXXX were going to charge me despite my " preferred '' customer status would I have gotten the checks from BofA? My son has had his banking relationship with the bank for 4 years at XXXX, I have a Banking relationship that goes back to XXXX. Does it matter when BofA deposits XXXX interest for my deposits in checking account to see how much they are and have been making off of my money over the years? 

Shameless behavior

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief