Consumer complaint received 2023-10-29
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
This is a follow up from case number XXXX XXXX AA XXXX XXXX bank USAA fabricated XXXX XXXX said XXXX send them money out of my account I spoke with the XXXX I spoke with the fraud investigator for the XXXX to franchise tax board and the IRS and they don't have no information no letter stating for USAA to return fundsint account under my XXXX at this time I'm requesting the letterhead of the XXXX request it the XXXX would have sent me a letter as well there was no such request USAA requested XXXX state hearing on behalf of the joint account told her which she did not follow through the district attorney dropped the case because she as well as USAA fabricated this fraud or identity the '' however if that was the case they would've shut the down i couldn't shut the countdown because there was an open dispute and she is the primary account holder I understand that the USAA could close my account for any reason and at any time but they have to let the customer know what the reason is and that never happened so I'm requesting why did they close my account I'm also requesting where did you send the money because USAA fabricated that they sent the money to the presiding bank the presiding bank does not accept money from any organization person or thing other than the XXXX o XXXX ice is the only one that can deposit money in Bank of XXXX I'm requesting USAA have XXXX in fraudulently keeping customers funds and not returning them to any bank but they keeping them for their self this bank needs to be investigated about the XXXX fraudulent and fabricated lies that they have told to get a part of the XXXX big fraudulent skin for the pandemic the XXXX checks that were deposited in the joint account was the primary owner pandemic cares act legit checks join account told her lied to USAA and USAA Lie XXXX the o # ice of the comp controllers of the currency stating that they sent my money to the state unclaimed money doesn't have that money as well there's no tracking number they never sent me anything in reference to where they sent my closing balance of my XXXX accounts the letter the o # icer controller sent me had errors in the amount at the closing time account ending in XXXX Closing balance stated {$11.00} which is the end of the checking account number that is not the balance in the beginning of this whole ordeal USAA XXXX XXXX XXXX '' me with no access to my money which there's supposed to well they're doing their investigation allow customer to have access to their fun by state law and protocols it is not legal for USAA to keep my money well they were doing an investigation I requested by statements since I couldn't see or get any information about balances of my account they had reopen account on three separate occasions and only to close it back a day or two later again they was discriminating against me racial profiling and fraudulently still in my closing ballast a customer should be able to have access to their account at all times even during their review by state law I had requested XXXX that I could not get my statements and that the primary holder would have to request it that was a lie as well eventually they sent me my statements and the month of XXXX they sent me two di # erent statements with two di # erent amounts and not stating if any one of those statements was a corrected copy they had altered my statements as well I also have some disputes that I would like to present to the bank and if they're joint account primary didn't open the account why was she had deposit her monthly income check in to the account a '' er their investigation I received a letter from the state requesting that I deduct taxes from the primary joint account under my business XXXX, XXXX  At this XXXX I'm requesting a dispute for all Coinbase block chain and XXXX deductions in my account ended in XXXX and any other accounts those are fraudulent and I'm requesting a refund AND MOONPAY the bank told OCC THEY SENT my money to originating bank on XX/XX/XXXX WHICH WAS fabricated it seems like they actually didn't close the account until XX/XX/XXXX however I never received any of my closing balances for my personal accounts ending in XXXX in the amount of {$2400.00} and XXXX in the amount of {$2900.00} also i have alter statement for the month of XXXX I'm requesting the letterhead from XXXX to debt my account I'm requesting the tracking number or reference number to where they sent the money to Will as an explanation for altered statements also, the correct, closing balance of the account in it in XXXX, because the amount they have is nothing but the end of the account number {$11.00} USAA has done nothing but discriminated and racial profile against me I feel the OCC did not do a thorough investigation of this Banks rules and regulations and protocols that has le '' me in a bad havoc condition

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation