Consumer complaint received 2022-07-26
Company: Albert Corporation
State: PA
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
I received an email on XX/XX/2022 from my Bank. XXXX XXXX to join XXXX and enter to win {$1000.00}. " Just complete Income Boosters or invite friends to join XXXX by XX/XX/XXXX! '' It sounded interested because I received the information from my bank. So I called my Bank to verify that the email actually came them and not a Scammer. I was put on hold on for while and the Customer Service representative who was handling my call, was able to verify that the email did come from XXXX XXXX. 

I created an Account with XXXX and selected Income XXXX, XXXX, XXXX, and XXXX. XXXX is still on pending status. I closed the approved XXXX XXXX XXXX because they were taking a Subscription fee of {$9.00} every month and not puting it towards any Investment as they had stated in their agreement and what they advertised on TV. I received refunds for the money that they had taken from my Bank account. They had lied to Steady about their investment practices. 

The main report that I am filing is against Albert Bank. I opened an Account with them as one of the income booster, starting with a Savings Account with {$20.00}. For there, they took {$5.00} on XX/XX/2022, {$7.00} on XX/XX/2022 and claimed that it was for EDI payments for tips, {$8.00} on XX/XX/2022, {$11.00} and {$9.00} on XX/XX/2022. I have checked my Albert Bank Account and the only money that I see is what is in my XXXX XXXX. I don't see money going towards any thing of investment. I have contacted Albert Bank several times and have not received a credible explanation of why they are taking out money from my XXXX XXXX. I filed a complaint with XXXX XXXX two weeks ago to dispute these charges and Albert Bank was given time to come up with explanation of why they took out {$8.00} from my Account. I called XXXX XXXX today to discover that Albert Bank never contacted them to give any explanation. I have told XXXX XXXX XXXX put a stop payment to Albert Bank and filed a dispute for {$8.00} taken on XX/XX/2022, {$11.00} and {$9.00} taken out on XX/XX/2022, and the {$20.00} they took out in XX/XX/2022 to open a Savings. 

I have notified Albert Bank today about the charges that were taken out today, their failure for not coming up with explanations of why they take out money from my XXXX XXXX Account, lying, to XXXX about their investments, my intent to contact XXXX to remove the direct deposit that I had set up using XXXX, closing my Account them for good, and have from XX/XX/XXXX to XX/XX/2022 to return all the money that they have taken from my Account. 

To me, it looks like they are operating a Scam or Fraudelant business instead of running a Bank. I have a question (? ) mark about operation and whether they are have FDIC protection. I researched and found a Customer Service number for Albert Bank. When I called the number, I was referred to the Albert Bank app to contact XXXX XXXX.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation