Consumer complaint received 2021-08-26
Company: ALLY FINANCIAL INC.
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
To whom it may concern, I had the opportunity to obtain and review a copy of my credit report. Upon reviewing my credit report I noticed that the Ally Financial account is still reporting inaccurate information. I have included a detailed description of the reason for my dispute below : I received numerous phone calls about a debt I owed to Ally Financial. I spoke with a representative on XX/XX/XXXX, informing me that I had an outstanding balance due for and auto loan that I obtained in XX/XX/XXXX. I explained to the representative that I had traded in the car in question in XXXX of XXXX and my account had been paid in full as of XX/XX/XXXX per the letter that I received from Ally Financial. I was told to email a copy of the letter I received showing that my account was paid in full. On XX/XX/XXXX, I sent an email to XXXX. The representative told me that my email would be reviewed and a manager would contact me. No one ever contacted me regarding the email. The calls stopped for a few months and then they started back around XX/XX/XXXX, still stating that I owed a balance. I told the representative that I had emailed a copy of the letter I received stating that my account was paid in full. The representative had no notes of this on my file. I was told again that my account would be sent to a manager and someone would be in touch with me. Again, I received no contact via phone, mail or email from Ally in regards to my account being closed. On XX/XX/XXXX, I sent a letter to the three credit bureaus ( XXXX XXXX XXXX XXXX XXXX stating that the Ally Financial Account was reporting incorrect information on my credit report. I provided the letter I received from Ally to the credit bureaus. On XX/XX/XXXX, XXXX sent me a letter stating that this account had been removed from my credit report only for it to be added back to my credit report again a few weeks later. The balance that was being reported on my credit report was {$560.00}. My credit report also showed that the account was in good standing and that I had been making on time payments since XXXX, which was false because I no longer made payments to Ally once my account was closed. On XX/XX/XXXX, I sent a certified letter to Ally informing them that my account was still being reported inaccurately and I would like for them to remove this account from my credit report. At the time that I sent the letter to Ally the balance reported on my credit report increased to {$560.00}. Ally received my letter on XX/XX/XXXX. Today, XX/XX/XXXX, I received notification that my credit report had changed. When I reviewed my credit report, Ally now showed that I owed {$1000.00}, which was a {$440.00} increase from the previous balance that was being reported. My account was also flagged as being 180 days past due. This is unacceptable for this company to continuously ignore the proof that my account was paid in full and further more that they continue to report inaccurate information without any explanation. I would like this account removed from all three credit bureaus immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief