Consumer complaint received 2022-10-07
Company: CITIBANK, N.A.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Hello I lost XXXX pesos via a wire transfer! 

******THIS IS FROM XXXX END : Here is a timeline of the most important actions regarding the XXXX {$160000.00} wired to XXXX, to beneficiary XXXX  XXXX XXXX XXXX XX/XX/XXXX Wire was sent in XXXX XXXX with Senders Reference Number XXXX - XXXX - XXXX, XXXX Reference Number XXXX -Confirmation Receipt attached-. 



XX/XX/XXXX Amendment XXXX message was sent with field XXXX Remittance Information to credit funds as follows : XXXX : XXXX, XXXX XXXX XXXX OF THE PURCHASE AND SALE OF THE SHARES XXXX. 

Reply from XXXX intermediary bank, XXXX, in XXXX system was : PLS BE ADVISED THAT UNFORTUNATELY WE ARE NOT ABLE TO ATTEND YR AMENDMENT REQUEST SINCE YR XXXX WAS ALREADY EXECUTED WITH YR ORIGINAL INSTRUCTIONS. AMOUNT PAID TO XXXX XXXX XXXX ( FEES DISCOUNTED AS PER YR FIELD XXXX OF YR XXXX ) VD. XXXX UNDER OUR REF. 

XXXX. XXXX XXXX XXXX XX/XX/XXXX As per beneficiarys request, we opened a Case to Recall the wire. XXXX XXXX XXXX. No response from beneficiary bank. 



XX/XX/XXXX A second Recall request was sent. 



XX/XX/XXXX A third Recall request was submitted. 



XX/XX/XXXX We were informed in a call with Beneficiarys representative, that monies were in intermediary bank XXXX since XX/XX/XXXX with Reference XXXX. With that information our bank sent another XXXX, and our Intermediary bank replied the following : PLS BE ADVISED THAT UP TO THIS TIME, WE HAVE NOT RECEIVED ANY REPLY FROM XXXX. WE HAVE SENT ANOTHER REMINDER TO XXXX AS SOON AS WE RECEIVE A REPLY FROM XXXX WE WILL LET YOU KNOW XX/XX/XXXX We were informed XXXX XXXX XXXX had reached out to XXXX to recall the wire and waited for reply. No reply from XXXX. 



XX/XX/XXXX Again we were informed through XXXX system that beneficiary was on XX/XX/XXXX in the amount of XXXX XXXX under ref XXXX. kindly advise if client has now been able to locate funds. 



XX/XX/XXXX BXXXX  wire room escalated to their contacts for assistance. No reply from XXXX. 



XX/XX/XXXX We requested our bank to send another Recall message with information provided by XXXX, which Is the same as the message XXXX provided on XX/XX/XXXX XX/XX/XXXX Our Bank informed us they were not able to submit more Recall requests. 



XX/XX/XXXX XXXX XXXX XXXX that they have submitted a Case ( XXXX ) with a request to have the beneficiary 's bank provide confirmation of where the funds were credited, but have yet to receive a response. In regards to the most recent XXXX communication, the request is still in progress. You can expect to receive further information within five to eight business days. If you need to contact us further regarding this request, please reference the following file number : XXXX -no MT Messages provided- ******THIS IS FROM RECEIVING END : XXXX investigations has provided to XXXX a copy of funds returned so that XXXX can locate them. 

Here is a copy of this return XXXX message { XXXX : XXXX } { XXXX : XXXX } { XXXX : { XXXX } { XXXX : XXXX } { XXXX : XXXX } } { XXXX : XXXX XXXX : XXXX XXXX, XXXX : XXXX XXXX : XXXX XXXX : XXXX XXXX : XXXX XXXX XXXX XXXX /TEXT/NO BENE ACCOUNT NUMBER They are continuing to work with XXXX to have a confirmation from this entity to have received above payment and to provide me a copy of the funds returned to the initial remitter.

Company response to consumer: Closed with explanation