Consumer complaint received 2023-12-24
Company: TRUIST FINANCIAL CORPORATION
State: OK
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
As per the Fair Credit Reporting Act, specifically 15 USC 1681 section 602 ( a ), there is a stipulation emphasizing the responsibility of consumer reporting agencies to handle their duties with fairness, impartiality, and respect for the consumer 's privacy. I, as the consumer, assert my right to ensure the non-disclosure of my private information, supported by 15 USC 6801, which establishes the obligation of financial institutions to respect customer privacy. Entities providing information to credit agencies, falling under the definition of financial institutions, are bound by 15 USC 1681 section 604 ( a ) ( 2 ). This section dictates that a consumer reporting agency may only furnish a consumer report in accordance with the written instructions of the concerned consumer. The financial institution, as well as the consumer reporting agencies, lack my consent to furnish this information, and any form of consent, be it verbal, non-verbal, written, implied, or otherwise, is hereby revoked. 15 USC 6802 ( b ) ( c ) emphasizes that a financial institution may not disclose nonpublic personal information unless the consumer is provided an explanation of how to exercise the nondisclosure option. The entity providing information to credit agencies failed to inform me of my right to exercise this option. Furthermore, 15 USC 1681C ( a ) ( 5 ) prohibits consumer reporting agencies from including certain adverse information in consumer reports, particularly items that antedate the report by more than XXXX years. The adverse item being reported without my permission constitutes a violation of the law. Additionally, 15 U.S. Code 1681s2 ( A ) ( 1 ) states that a person shall not furnish inaccurate information to a consumer reporting agency. Furthermore, 15 U.S. Code 1681e mandates that every consumer reporting agency maintain reasonable procedures to avoid violations and limit the furnishing of consumer reports to specified purposes. XXXX XXXX, XXXX, XXXX, and XXXX are found to be non-compliant with these reasonable procedures. Lastly, in accordance with 12 CFR 1016.7, I am exercising my right to opt out of the reporting services provided by your organization. Also I am writing to address the XXXX status associated with my XXXX  profile, citing the Fair Credit Reporting Act, specifically 15 USC 1601. This section asserts the XXXX account as a certificate of XXXX, potentially considered as income. Given this classification, I kindly request the adjustment of my XXXX account to " XXXX XXXX XXXX  '' to accurately represent the resolution of this XXXX. This action not only aligns with legal principles but also ensures the proper reflection of my XXXX  status on my credit report. Furthermore, in compliance with XXXX XXXX, income arising from the discharge of XXXX in certain situations is not reportable. Therefore, marking the XXXX account as " XXXX XXXX XXXX '' would appropriately address the legal classification and adhere to the requirements set forth in 15 USC 1601. I appreciate your prompt attention to this matter and request written confirmation of the updated account status once the necessary adjustments have been made.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation