Consumer complaint received 2017-07-15
Company: WELLS FARGO & COMPANY
State: MA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
XX/XX/XXXX  Re : Borrower :   XXXX   XXXX  , DOB- XX/XX/XXXX , SSN #  XXXX  Property :   XXXX   XXXX   XXXX   XXXX  ,  XXXX , MA   XXXX   Lender : Wells Fargo Loan #  XXXX  To whom it may be concern : I,     XXXX   XXXX   have been fighting for my mother rights with Wells Fargo . My mother   XXXX   XXXX   primary residence at   XXXX   XXXX   XXXX   XXXX  ,  XXXX , MA  XXXX , has been fighting with Wells Fargo regarding her loan. She had a hardship in  XXXX , when she was forced to go into   XXXX   XXXX   XXXX   XXXX  . During the time she was recuperating she spoke to Wells Fargo regarding her loan and they told her she didnt have to get an attorney to get a loan modification done because Wells Fargo will be able to work with her on her loan modification.
Since  XXXX , we have submitted of a total of 11 loan modifications to Wells Fargo and they sent us a letter saying not qualified for loan modification. When I spoke with Wells Fargo about the denial, they told us the reason was an Application Discerptions, never in conversation I had with Wells Fargo, they never stated what type of discerptions the loan modification had. I have spoken representative from Home Preservation Team, Re-Entry team and someone from the executive office of Wells Fargo. My mothers loan is behind 40 payments because of the loan modification process she also wanted to get out of an ARM loan which has an interest rate of 7.8 %.
We have explain to Wells Fargo that we wanted a 30 year fixed loan and so hard to get it through loan modification. In  XX/XX/XXXX , they sent in a Foreclosure Letter stating that they will foreclose on the property on  XX/XX/XXXX , luckily I called the Division of Banks and delay the foreclosure for XX/XX/XXXX . Meanwhile Wells Fargo executive office is working again on our loan modification. In addition, we have sent a loan modification packet on  XX/XX/XXXX  and someone from Wells Fargo re-entry team called me on  XX/XX/XXXX  and said it was denied because they are going by the pervious denial even though the income increase.
My mother doesnt want lose her house. My brother and I was raised in the house and we want to continue to raise our kids there. My mother did a lot of work in the house to sustain the house in good condition. My mom has paid the house for 16 years almost half of the loan term.
Lastly, I have done a HUD counseling and they went over all of our budget and its shows that we are qualified for loan modification which I am enclosing the resolution document from   XXXX   did with us. Also, including the denial letter for Wells Fargo showing no specific of the indication of denial. I have spoken to them several times, which Wells Fargo indicated to me its was an Application Descriptions and explain them if I could fix the problem and they stated I have to send a whole application to be able to be approval to go to the Re Entry team.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation