Consumer complaint received 2017-07-17
Company: ESCALLATE, LLC
State: NY
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Receiving constant calls from Escalate, using robo calls, not leaving voicemails, and many of the times there are hangups by them, when I answer the phone. On  XXXX  here is a list of what this company is doing to numerous people.
 XXXX 
Block Spam Calls Submit Call Comment Contact Support Blog Press Carriers Sign Up / Login Call From : (  XXXX  )  XXXX  How do I block calls?
Caller : Escallate LLC Click here for Caller 's Name Caller Type : Collection Agency Spam Call # Collection Agency ( 11 ) # Scam ( 2 ) # RoboCall ( 1 ) Collection Agency Add Comment & Tag This Caller 74 Recent Complaint ( s ) Other Numbers By This Caller ( 0 )   XXXX   Recent Blocked Calls Block Spam and Scam Callers Get Call Control on your phone Block unwanted calls and texts.
Eliminate robocall and telemarketing spam.
Identify incoming callers by name.
 XXXX 
All Comments ( 14 )   XXXX   XXXX   from ...
 XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Calls several times a week and says they 're collecting a debt. Obvious scam and they give some   XXXX    number you have to call instead of answering their  XXXX  number.
<P/><P/>
Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Caller asked for my spouse 's birthdate which I would not give them - if they really think I owe them debt then they would give me some information to validate that they are legit. Do not provide these people personal information - as debtors they should have everything and be able to provide the information you need to validate THEY are legit. Sincerely, a person with 17 years of banking experience.
Caller : Escallate Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Never ending robo calls. Once a week minimum. No debts outstanding on my end so no reason for debt collector calls. Scam.
<P/><P/>
  XXXX   XXXX    XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Called looking for some chick. I am not a chick, and have had the same number since   XXXX   Caller : Escallate LLC Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Called at   XXXX   XXXX   stickler  XX/XX/XXXX    XXXX   XXXX   |Rate Comment +1 Report as inappropriate| Reply to this is a collection agency with many complaints that ignores laws and says they did not make call when I have records, since they are in my state about to bring legal action against them. I hope you all do too, here is their information Escallate LLC www.escallate.com/ Address :   XXXX   XXXX   XXXX   XXXX   XXXX  ,   XXXX   XXXX   , OH  XXXX  Phone : (  XXXX  )   XXXX   Caller : rude women refused name  XXXX   XX/XX/XXXX    XXXX   XXXX    |Rate Comment 0 Report as inappropriate| Reply to They called again - Escalate - do n't owe them any money - SCAMMERS Caller : Escalate   XXXX    XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Called today - asked for my Mom - about a business matter..I told them that they called at   XXXX   one morning - she said that they are allowed to - I asked what company they represented - she hung up on me - I never heard of this Escallate company before ... .anyone know anything about them? Who they represent? where located?
Caller : Escallate Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to SCAM! They sounded very professional, and were very polite with me. Left a voicemail and I called back because I thought it was legit. The voicemail said they were a debt collector and to call back at  XXXX . I  stupidly  did confirm my birthdate, and I gave them my current address so that they could send me a paper copy of the debt they said I owed them. I should have known something was up when they said that the bill was originally sent to an address that I have n't lived at in almost 3 years. They said I owed them for $    XXXX  for   XXXX   XXXX   I had done this  summer  at a local hospital, which I had already paid.
Caller : Escalate Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to These people are harassing me every day. ..STOP IT!!!!!!!
 XXXX 
Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to Harassing calls Anonymous  XX/XX/XXXX    XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to I got call from this number so many times. Rude lady told me that she is calling from collecting agency and wants my information. When I asked which company and stuff she started becoming rude and hung up. Then she call back again day and becoming rude again. Please, be aware. This is SCAM NEVER GOING TO ANSWER- ...
 XX/XX/XXXX   XXXX   XXXX   |Rate Comment 0 Report as inappropriate| Reply to They can knock themselves out calling my fax machine only noticed this number on CID as a number that was unfamiliar and who I never have received a fax from- so thought I 'd look it up. The fax is set to never ring- its on silence, in another locked office. But the bottom line is I owe NO bills. They can call as many times as they want. They will never get an answer from a human. They must enjoy the sound of the fax tone. LOL.  XXXX .
Caller : ESCALLATE  XXXX  Anonymous XX/XX/XXXX    XXXX   XXXX    |Rate Comment 0 Report as inappropriate| Reply to Scan Add Comment Next Add Audio Recording Upload Allowed max size for the audio file : 10 Mb Learn More By clicking " Next '' you agree with the  XXXX  Terms of Service and Privacy Policy.
 XXXX 
Recent Complaint Activity for (  XXXX  )  XXXX  An  XXXX  user reported as spam  XX/XX/XXXX   XXXX   XXXX   An   XXXX   user reported as spam  XX/XX/XXXX    XXXX   XXXX   An  XXXX  user reported as spam  XX/XX/XXXX    XXXX   XXXX   An  XXXX  user reported as spam  XX/XX/XXXX    XXXX   XXXX   An  XXXX  user reported as spam  XX/XX/XXXX    XXXX   XXXX    An  XXXX  user reported as spam  XX/XX/XXXX    XXXX   XXXX   An   XXXX   user reported as spam  XX/XX/XXXX    XXXX   XXXX   An  XXXX  user reported as spam  XX/XX/XXXX    XXXX   XXXX   An   XXXX   user reported as spam  XX/XX/XXXX    XXXX   XXXX   An   XXXX   user reported as spam  XX/XX/XXXX    XXXX   XXXX   Confidence Score (  XXXX  )  XXXX  High Not Spam?
<P/>
Activity (  XXXX  )   XXXX   Tags For (  XXXX  )  XXXX  # Escallate ( 10 ) # FTC ( 3 ) # Escalate ( 3 ) # Escallate LLC ( 3 ) # Collection ( 2 ) #  XXXX  ( 2 ) # Federal Trade Commission ( 2 ) # FBI Fraud ( 2 ) # Social Security ( 2 ) # Escalade ( 1 ) Caller Location : USA Trending  XXXX  (   XXXX    )  XXXX  (   XXXX   )  XXXX  (   XXXX   )  XXXX  (   XXXX   )  XXXX  (   XXXX   )   XXXX   (  XXXX  )   XXXX   (  XXXX  )   XXXX   XXXX   (   XXXX   )   XXXX   (  XXXX  )   XXXX   (  XXXX  ) Folks are talking about our highly rated call blocking app Pretty nice Blocked 5 calls from the same telemarketers in one day, great app.
-  XXXX  Market User Download at   XXXX   XXXX   Download at App Store Submit Call Comment Contact Support   XXXX   XXXX     XXXX     XXXX   XXXX + Developed by   XXXX   XXXX   XXXX   XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation