Consumer complaint received 2021-10-25
Company: CNG FINANCIAL CORPORATION
State: MA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Incoming Phone Number : XXXX Voicemail Requested Callback Number : XXXX Stated Company : Check and Go Person Requested : Not me Voicemail/Call : ____________________________________________________ This notice is intended for " NOT MY NAME '' Your file has been placed in our office for a possible lawsuit pending. Your file has been reviewed and instructions to escalate court proceedings have been ordered. If there is any misunderstanding we request an immediate response. All new evidence will be submitted in your file will be expedited for further actions. Contact the office at XXXX. 
____________________________________________________ I have received numerous phone calls from the following number : XXXX since the start of XXXX, 2021. The following is a list of all phone call incoming call attempts by this number. 

XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX in one month XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX in one month XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX in one month XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX XX/XX/2021 @ XXXX14 calls this month As you can see, they have become far more aggressive as of late. I have spoken to someone ( no name given ) and requested to be removed from their list. They replied " we will not, '' then hung up on me. I called back a second time, received a four-minute ring-wait time and eventually hung up. A third call was made and an angry gentleman informed me again that my number will not be removed and to contact [ redacted ] name and " good luck '' before hanging up. Details below. 

Calling " XXXX '' I have attempted to call their number back, but the original number ( XXXX ) leads me to a voicemail box, rings indefinitely ( over four minutes ), or eventually sounds as though someone is picking up the phone and quickly hanging it up. 

Calling " XXXX '' Calling the number they leave in the voicemail does get me to someone, however, they informed me that they will not be removing my number from their list and to contact [ redacted name ] and gave me a " good luck '' before hanging up. I've called them back several times, informing them that I am not this person they speak of. They gave me a name and address of the person they are actually calling ( my phone number, name and address ) and while the name is correct, the address is over ten years old. I informed them that their information is incorrect and that I have no correspondence nor relation to the person they are trying to reach. They said it did not matter and that they will keep calling to look for [ name redacted ] and again hung up. 

I called today, which again went to voicemail, requesting a written form of proof of debt, including whom it is to, the amount and reason of the debt ( after googling how to stop this ) and informed them I would report them to the FTC if they do not respond within the required timeframe of what the FTC of five business days. I informed them that since they have my number, they may call me to receive the information required since they only have my name ( not the name that is attached to the debt ) and an incorrect address ( that I am aware of ). 

I have called both numbers and again was sent to voice mail after several minutes of ringing and requested the same " Validation Notice '' of written proof of said debt and how it pertains to me personally. They have yet to respond and have only increased their volume of calls ( calling me twice AS I AM WRITING THIS MESSAGE XX/XX/2021 @ XXXX and XX/XX/2021 @ XXXX ).

Company response to consumer: Closed with explanation