Consumer complaint received 2023-04-28
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NJ
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I am writing this letter of complaint regarding USAA Federal Saving Banking practices with regard to its customers. Both my spouse and I currently bank at USAA. We hold various accounts, such as CDs, savings, credit/debit cards, and checking accounts. 
We can not access or lockout our accounts because we refuse to provide our personal financial, political, or governmental affiliations and/or wealth information. We firmly believe the requested information from USAA Federal Saving Bank every year goes beyond the Anti-Terrorism Laws and KYC regulations.

We have requested that USAA Federal Savings Bank provide us via US Postal Service with the written documents of the requested information, which they need to verify. Still, they have yet to provide us with such information in written format, not electronically. Since we have no access to our USAA Federal Savings banking accounts, to included both checking and savings online or via our phone apps, we are unable to meet our everyday needs and financial obligations, such as our mortgage payments, utility bills, auto loan payments, home mortgage insurance, auto insurance payments, along with various credit card bills and food needs. 

The action taken by USAA Federal Savings Bank has caused serious emotional distress and financial hardship as a XXXX service  veteran and for my immediate family by blocking or interrupting services access to my banking accounts held at USAA Federal Saving Bank. I will note that no other banking institutions, such as XXXX XXXX XXXX XXXX, XXXX XXXX XXXX  or XXXX XXXX, or XXXX XXXX, have requested or sought the kind of personal financial information that USAA Federal Saving Bank is demanding from us. 

I have spoken with XXXX XXXX XXXX at USAA, I advise her that my address, date of birth, XXXX, and Personal Identifying data are current and correct. I informed her I was not comfortable providing additional personal financial information and that I believed this information would be used for marketing purposes and not KYC regulation. 

She advised that the information would not have to be provided if I am not comfortable providing the requested information. I also informed her ; no other financial banking institution has ever asked me to provide such personal financial information as USAA demands. As also informed her that the letter from USAA threatened adverse actions regarding our tax and credit reports. We do not subject to any XXXX 's reports or subject or accused of violating any US financial regulation laws of any kind. 

As also informed her that the letter from USAA threatened adverse actions regarding our taxes and credit reports. We will note that I received harassing calls to provide this information or constant notification on our USAA phone app and online USAA app. 
I am seeking immediate assistance regarding this matter. If you need additional information, please dont hesitate to contact us.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation