Consumer complaint received 2023-04-29
Company: PNC Bank N.A.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Hello. 

PNC bank had not credited me with the correct appropriate interest amount for 21/2 years ( from present going back about 2 1/2 years before ).

BACKGROUND INFO -- -- -I had my account first opened at XXXX XXXX and had subsequently moved to XXXX XXXX I had notified the bank of my change of home address before I had physically moved from XXXX. to XXXX about 2 1/2 years ago. The bank only changed my billing address ( when they send letters/ notices/ etc ), BUT NOT my complete IT personal profile which should have included my entire banking computer record that would reflect whatever my official new state of residence banking structure/ system should be ( including the interest rate for the state of my new residence should be ).

During those 2 1/2 years, the interest rate that they are/ were paying the XXXX  residents is much much lower than what they're paying the XXXX residents ( even up to the present time ) -- - huge huge difference -- - for XXXX  it was just about 0.01 % -0.025 % and for XXXX, it is about 4.5 %! The bank didn't even notify me of such huge rate difference between the two states during that entire time period even after I notified them of my residence state change. Neither did the bank let me know that they didn't change my complete internal IT customer profile system that would entitle me to the higher XXXX state interest rating structure. Therefore, I was cheated out of significant interest amount that I should be earning for that 2 1/2 years -- ie, the much lower XXXX  interest rate ( versus the higher XXXX  rate that was I supposed to be credited with during that 2 1/2 years ) on a significant sum of money deposited in my bank accounts there ( high XXXX of deposit money ). 

Since the bank did not change my computer profile to XXXX state for that period of time ( even after I had notified them of the change of my residence state in the prior 2 1/2 years time period ( -- - the evidence is very clear-cut because the bank had mailed materials to my XXXX  state residence during that time period ). I was credited with the low low interest rate of XXXX. state during that 2 1/2 time period ( up to just 3 weeks ago when I realized this injustice committed by the bank by visiting a local bank branch here in XXXX XXXX.did they allude to me the truth ). 

I had complained personally ( about 3 weeks ago ) to the XXXX  branch office ( XXXX XXXX, in XXXX XXXX -- XXXX XXXX XXXX -- supposedly manager ) and had also complained to the corporate HQ Executive Client Relation Department ( XXXX XXXX XXXX -- supposedly the highest level personnel in that department, as I was told ; ; plus some other lower level employees also, of which I have a record of all their names and the time and dates of my conversation with them ) to no avail, in spite of spending almost 14 hours of my time in explaining & presenting all these facts/ evidences to those people involved in this situation.

CFPB -- - Please help in resolving this issue. Much appreciated. 

XXXX XXXX

Company response to consumer: Closed with explanation