Consumer complaint received 2022-11-15
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I recently became a victim of wire transfer fraud. On XX/XX/22 at XXXX, I was called by the chase bank phone number XXXX and was told that there was a fraudulent wire transfer happening on my account as we speak. They asked me to verify my account information and they pointed out that the number they were calling from was the chase phone number and that I should check the back of my debit card to compare phone numbers, which I did. I verified my account info with them and the phone call kept cutting out and hanging up and calling me back from the same chase number multiple times saying that it was my phone cutting out. The chase number kept me on the line for quite a while verifying my information via text. I was told to check my account balance in XXXX minutes and that my balance should be the same as before. I waited XXXX minutes and checked my balance to find out my savings account was completely drained. I called Chase to find out that it was not actually Chase that called me about the fraudulent activity on my account. At this point I realize that the person that called me were actually the ones that committed this fraud and transferred my money to the criminals. There was {$26000.00} transferred from my savings account into my checking account then from my checking account there were XXXX fraudulent wire transfers made to XXXX XXXX and XXXX XXXX for {$10000.00} each, for a total of {$20000.00}. So there was a total of {$20000.00} stolen from me. Chase even charged me {$25.00} twice for the fraudulent wire transfer fees. I have been given the run around from Chase since this fraudulent transfer happened on XXXX. I put in the fraud claim on the same day the fraud happened, within an hour of the fraudulent wire transfer happening. The Chase XXXX XXXX department told me they would send me an affidavit that I would have to sign to continue this investigation. To this day Chase never sent me this affidavit. I ended up going into a branch on XXXX and calling the claims department from the Chase branch and asking them what exact forms to fill out to get this investigation to move forward. Then I find out Chase didn't even begin the recall on the fraudulent wire transfer till 6 days later. I reported the fraud on XXXX and they didn't even try to stop the wire transfer or recall the fraudulent wire transfer till XXXX, 6 days later which I find shocking. Chase just let the fraudulent wire transfer happen even though I filed a claim within an hour of the fraudulent wire transfer. Chase did give me the bank accounts, recipient 's name, routing number, last XXXX digits of the account these funds were fraudulently transferred to. Chase is denying that this is a fraud and they denied my claim. They just keep giving me different numbers to call which in the end turn out to be no help at all. I filed a complaint with the FBI on the ic3.gov website in which I detailed the incident. I filed a police report as well with the XXXX XXXX police department. After doing a bit of research online I think we are protected by federal law under the Electronic Funds Transfers Act when a fraud like this happens and by federal law the bank is required to reimburse us the funds that were fraudulently transferred. Please help me recover my money. I need help to give Chase bank a bit of a push on doing what is right and reimbursing my money in accordance with the EFTA federal law. I also took screenshots of the timeframe and date of the calls made to me from the chase bank phone number when the fraud happened. I also have copies of my FBI filing on this case and whatever you guys need for me to do to help me recover my money. I will attach the screenshots of the phone calls made to me by the chase phone number which shows the date and time frame of the calls. I will also attach a copy of the FBI complaint I filed on the IC3.gov website. I will also attach a copy of the business card of the XXXX that took the police report along with the police report number. Please help me.

Company response to consumer: Closed with explanation