Consumer complaint received 2019-09-09
Company: First Investors Servicing Corporation, Atlanta, GA Branch
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
In XX/XX/XXXX I purchased a XXXX XXXX. About 5 weeks later the XXXX had an engine compartment fire that destroyed the vehicle. After the insurance company did there investigation an insurance check was issued on XXXX XXXX, XXXX in the amount of {$17000.00}. After the payment the balance was {$1000.00}. I contact First Investors Financial Corporation and set up a 50.00 a month  payment plan. After making a few payments, on XXXX XXXX an entry of {$290.00} was added to my balance owed. I contact the lender and question the XXXX and get put on hold, transferred etc. no explanation is provided. I continued to attempt communication with the lender requesting they prove the debt with a copy of my contract and/or account statements. Not wanting issues to effect my credit I requested to speak to someone in management, and after being transferred was able to settle the account for {$500.00} and agreed to pay before XXXX XXXX and management agreed to email me the requested documents. The documents never came and the XX/XX/XXXX, deadline passed.I periodically spoke with the lender over the next few months, trying to get an explanation for the {$290.00}. The lender began reporting the debt to the credit agencies despite never meeting my request to validate the debt. Frustrated watching the lender destroy my credit I contacted the lender again on XXXX XXXX and settled the account for {$590.00} verification code # XXXX, hoping I could get them to correct the credit agency reports now that i had paid the debt. The next day I received an email containing all the information I requested back in XXXX, XXXX. My complaint involves the lenders irresponsible handling of the account from the time the Insurance check was paid to them. Why did they withhold the information I requested to validate the debt from XX/XX/XXXX then provide the information in XX/XX/XXXX after I settled the debt? In the meantime destroying my credit despite my efforts to comply. I have spoke to several people about the issue since I satisfied the account on XXXX XXXX and the lender reported to the credit agency again on XXXX XXXX reporting 180 days late. In my opinion after making the payment and speaking to several employees of the lender they should correct all negative reports to the credit agency. If they would have complied with my request to validate the XXXX as required by law none of this would have happen and my credit would not have been ruined. They reported me again in XXXX. This is there error and they should be forced to correct everything they wrongfully reported to my credit!!!! I also explained to them that I am 100 % XXXX Veteran on a fixed income. My only request is they repair the negative credit entries that could have been avoided if they followed the laws protecting consumers when reporting to the credit agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation