Consumer complaint received 2022-04-22
Company: Rocket Mortgage, LLC
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Re : Rocket Mortgage predatory practices with loan modification documents resolving CARES Act -Covid forbearance program. 

I believe Rocket Mortgage is attempting to take advantage of consumers by requiring Borrowers such as myself to sign Loan Modification documents that are written in such a deceptive way that by signing the loan modification documents the Borrower agrees to give all rights to their property over to the them under ANY condition. If the Borrower disagrees with the way the document is worded, the only option I have is to speak with an Account Resolution Representative who inform you that they 1 ) can't give legal advice and 2 ) can't make any changes to the loan docs. It appears their sole purpose is to listen to your complaint and tell you that if you don't want to sign it, you can 1 ) pay for the lump sum owed, ( in my case it would be {$37000.00} for 18 months of deferment ) 2 ) go into foreclosure " which will affect your credit score '' as the second rep I spoke to made a point to say. I believe they are intentionally trying to defraud Borrowers because 1 ) a. the language appears to blatantly leave out any conditional clause : In the first Loan Modification Agreement Flex Mod ( XXXX ) it states " Borrower hereby absolutely and unconditionally assigns and transfers to the Lender all leases... all security deposits made in connection with leases to the property. '' There is no conditional clause that states what would trigger that, so why should I agree to " unconditionally '' give all rental income to the Lender?? b. it doesn't define what a " default '' means c. doesn't define what triggers a default d. Specifically says that if the " Lender gives notice of Default '' then .... ( all the negative actions will take place against the homeowner ). So if some computer generates a " Notice of Default '' that triggers actions against the Borrow that includes collecting any rents and profits and taking possession of the property ... '' without showing as to the inadequacy of the property as security ''. e. " Section 22 '' is referenced but not disclosed within the Agreement so I have no idea what I am agreeing to in " Section 22 '' if I sign it. f. page 5 of first doc says " Any application of rents does not cure any default or invalidate any right of Lender ... '' So basically it sounds to me as if that they can collect any amount of rental income and it does not resolve any debt owed. 
2 ) They do not send the documents ahead of time for you to read. Instead, they schedule a Notary to come who is expected to wait for you to read the documents which puts pressure on the Borrower to rush through and sign it 3 ) When I have called to On XX/XX/22 I spoke with XXXX at length # XXXX regarding my concerns. After an hour of her putting me on hold several times and disconnecting the call I found out there was nothing she could do but send a message to what ever department might handle my concern. When I was scheduled the second time to sign the papers, the same thing happened - I was not given the documents ahead of time. This time the language was better, but still appeared to be written to be predatory. 4 ) when I called today and asked to speak with someone in legal because I had questions about the documents I was told the only person who can help us is the Account Resolution team. Two times I asked her to repeat what she said and each time she put me on hold before answering me as if she was suspicious of my intent. I simply said, " I want to speak with someone who has the authority to modify the wording of the agreement. '' She said there isn't anyone and that my only options are to 1 ) sign the agreement 2 ) pay the lump sum 3 ) go into foreclosure, then she sarcastically ended the call with something like " it sounds like you want to speak with someone else and don't thing I have answered your questions, does that about summarize it? " She said this in a very rapid way as if to rush me off the phone. I said " No, it sounds like you are simply trying to rush me off the phone to get rid of me '' ( I am paraphrasing ), then there was silence and the call ended.

Company response to consumer: Closed with explanation