Consumer complaint received 2018-04-30
Company: ECMC GROUP, INC.
State: GA
Product: Debt collection
Sub-product: Federal student loan debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Approximately 10 days after forms were e-mailed to me, I signed them and returned them.This was on the night of the XX/XX/2018. XXXX with ECMC called me the next day to inform me that she received my forms and that unfortunately there would be one more  form she would be sending out that day for me to sign and attempted to coerce me into signing it immediately. I have explained to this woman on more than one occasion, that I work a full time job ( and she called me at my office where I XXXX XXXX with XXXX XXXX XXXX ) and can not possibly send back anything at that moment because I was at work and she was sending it to me at my home e-mail address. I explained also that I have a lot on my plate right now, as not only do I have XXXX , but was, also, recently diagnosed with XXXX and am receiving treatments. I am also having to retire and will be living on a fixed income due to my related health issues. I am already stressed enough, with having to rent my house out until I can sell it, trying to find my dog a new home, packing nearly everything up and moving it to a storage unit and attempting to work my XXXX hours a week too. I am still grieving over the loss of my mother more recently ( in the last 7 months ) and father not even a year prior to that. My ex-spouse also left me in the midst of both of my parents ' death. I suffer from XXXX and have been on an XXXX for many years. ECMC is calling me nearly every day if not every day and sometimes more than once a day. I assured XXXX, today, with ECMC ( XXXX ) that I had already signed the initial forms that she had requested me to sign and that she had called me Friday to thank me for taking care of that and that she had just one more form to send me to sign. XXXX denied that this dialogue ever took place and that I had never returned the forms. She demanded wanted me to go to my computer immediately to send the forms that I already sent her last week. When I tried to explain that I was not at home ( I was actually at a XXXX  appt ) when she was calling me today, she told me I could " make up excuses '' or something along those lines. I am reporting her now for excessive harassment when I have told her that I have been recently diagnosed with XXXX and am dealing with a lot right now. She said that she sent me paperwork in the mail, which I did not receive. As of this moment, I do not have access to my computer as it requesting me to input a " key stroke number '' or something and will NOT let me back in to retrieve my e-mail. I am going to attempt to remedy this situation today following my other two medical appointments after work. I am in dire need of an advocate or someone to help me with this as I really don't know how much longer I can tolerate all of this harassment which is overwhelming me on top of everything else ( to include XXXX and XXXX ). 
Thank you, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation