Consumer complaint received 2019-07-11
Company: Mr. Cooper Group Inc.
State: TX
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
My name is XXXX XXXX. 
My parents have a reverse mortgage. My Dad passed on XX/XX/XXXX. He left the house to me. 
There is a $ XXXX mortgage balance ; I have invested $ XXXX more ; and the market value ranges to {$430.00} same floor plan within the addition ( XXXX XXXX ) On XX/XX/XXXX I filed a procedural request for 3 month extension ( see attached ). 
On XXXX I received a notice of foreclosure from Champion Mortgage dated XX/XX/XXXX. 
On XXXX I contacted Ms. XXXX XXXX of Champion Mortgage regarding the acceleration. 
She requested 2 documents which were immediately provided for the application. 
On XXXX I also contacted FHA. 
On XXXX I was contacted by Ms. XXXX XXXX HUD XXXX XXXX XXXX. 
Following our conversation Ms. XXXX assured me in view of good faith efforts the procedural extension should not be a problem. 
On XX/XX/XXXX I received a second notice of foreclosure scheduled for XX/XX/XXXX. The notice is dated XX/XX/XXXX ( see attached ) On XX/XX/XXXX I contacted Champion Mortgage. As Ms. XXXX was unresponsive I escalated to reconfirm the requested submittals were received and forwarded to HUD/FHA for consideration. 
I was told my application was denied by " XXXX '' a HECM resolutions manager with Champion in Arizona ( Ms. XXXX has yet to respond ). 
I requested a copy of the HUD/FHA letter of denial. 
I was told that said document was for internal use and the mortgage company was under no obligation to provide it. 
Given previous conversation with Ms. XXXX I then called FHA resource to escalate. 
I was told I would receive a call back within 4 business days. 

My homestead is in XXXX, AL. 
I have moved personal property from XXXX to XXXX. 
The house listed with MLS ( see attached ) I have negotiated several offers none of which were accepted. 
I have invested nearly every cent I have using credit and capital resources to update my parents home of almost 25 years. 
Every mechanical system has been replaced ( HVAC-2 ; h2o heaters -2 ) ; appliances ). 
Painting of the interior is complete. 
Flooring is contracted and in process of being professionally installed. 
In short ; the home will be in " as new '' condition for a relaunch by XX/XX/XXXX. 
I am in negotiation with XXXX for sale of home awaiting appraisal. 
In short - I have acted in good faith risking my life 's savings to meet the requirements of HECM guidelines as heir. 
I was advised by XXXX, an approved reverse mortgage consultant, that I could extend the listing up to 1 year in three intervals. 
The notice of foreclosure was written on XX/XX/XXXX a full 10 days before the end of the first 6 months interval. Documents were provided timely on 2 occasions. 

While I understand there are legal remedies I am seeking intervention and relief from government authority. These actions would seem to be predatory. 

I have acted in good faith. 
I am in the middle of trying to fix and sell this place exhausting what few resources I have. 
I believe it is also pertinent to convey the fact that I am legally XXXX. 
As such I am unable to obtain a new mortgage as my income will not qualify for my homestead and the inherited HECM reverse mortgage. 

My financial life is threatened by these actions. If I lose the home I will not be able to meet my obligations and will become a burden to others. I am appalled by the lack of transparency. HUD letter of denial a secret? Sorry, we didn't receive your request and although there is no financial default nor threat to asset we are foreclosing anyway? Even though we received your second request it wasn't processed till Monday over a holiday weekend and is therefore 2 days late? Champion Mortgage did not even wait 6 months to initiate foreclosure. What has happened here is surely not what was advertised nor expected. I am alone in this endeavor. I shall go down trying. The stress is unbelievable. 

The wolves are at the door and I pray for relief. 
Please help Sincerely, XXXX XXXX, XXXX. 


From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : RE : XXXX - request for extension Hello, I need two PDF attachments, the first attachment needs to be a written request and a MLS listing agreement. I am unable to send this for review. If you have any questions, please call into the customer service department. 


Thank You, XXXX XXXX Manager Resolution- Reverse XXXX XXXX XXXX XXXX, TX XXXX ( O ) XXXX ( F ) XXXX Champion Mortgage

Company response to consumer: Closed with explanation