Consumer complaint received 2023-08-28
Company: TD BANK US HOLDING COMPANY
State: PA
Product: Money transfer, virtual currency, or money service
Sub-product: Money order, traveler's check or cashier's check
Issue: Lost or stolen money order

Complaint:
This is in relation to a previous complaint I had filed submitted on XX/XX/XXXX about XXXX XXXX  which remains open ( XXXX ). I am filing an additional complaint about TD Bank because they seem to have stalled the case completely on their end, in the hope that our case can be resumed. We have been told by XXXX that they have been reaching out to TD since XXXX, XXXX requesting an update on TD 's investigation of this matter, and have consistently been receiving a response that it is still pending. It has been over a year since this incident occurred. XXXX responded promptly to our CFPB complaint but they are still receiving no support from TD, and so we would like to open a complaint against TD as well. 

Here is the previous complaint description for context : On Saturday, XX/XX/XXXX I withdrew {$14000.00} in the form of a cashier 's check from my the savings account of my bank ( XXXX ) for the purpose of paying a deposit for my wedding venue with the intended recipient being the owner of said venue ( XXXX XXXX XXXX ). I placed the check in a sealed envelope in a public USPS mailbox near my house in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX on Sunday, XX/XX/XXXX ( the next day ). I was informed about a week later that the check never made it to the intended recipient, and after contacting XXXX, learned that it had been fraudulently cashed or deposited by TD Bank on Monday, XX/XX/XXXX with the recipient as " XXXX XXXX ''. It was concluded that it had been stolen from the public mailbox and forged with a new recipient name. I had a case opened by XXXX 's fraud department and was assigned a case worker : Case worker : XXXX XXXX  Case number : XXXX Reference number : XXXX Dispute number : XXXX We were instructed to sign an affidavit with the receipt from the cashier 's check attached, which we signed and mailed on XX/XX/XXXX. We were assured that we'd get our money back, and informed that typical turnaround for cases like this was up to 120 days. I reached out several times over the next few months with no meaningful update. I filed a complaint against XXXX with the Office of the Comptroller of the Currency, and promptly received an update in early XXXX that XXXX had contacted TD bank to confirm the fraudulent activity, to which they had heard no response. In the 5 months since this update, we have reached back out to XXXX at least 5 times to learn that there had still been no response from TD Bank to their request for confirmation of fraud. I have tried to contact TD 's fraud department, but was unable to get very far without a contact number or case worker. We were told by a representative at TD 's fraud department that it is incredibly unusual for a case like this to take this long. I have written to the Office of the Comptroller of the Currency to reopen the case against XXXX and to file a new complaint against TD. I contacted XXXX again and learned today ( XX/XX/XXXX ), that they plan to reach out to TD once again. It has now been 1 year since this unfortunate event, and there has been no resolution.

Company response to consumer: Closed with monetary relief