Consumer complaint received 2022-08-13
Company: AUTOMOTIVE CREDIT CORPORATION
State: FL
Product: Debt collection
Sub-product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I purchased a vehicle financed by AUTOMOTIVE Credit Corp on XX/XX/XXXX ; My payment was {$5000.00} down and {$900.00} per month ; payments was due the XXXX of the month. My truck was totaled on XX/XX/XXXX by a driver that ran stop sign ; I filed claim with at fault driver same day but later found out that her insurance lapsed which caused me to file with my insurance company on XXXX XXXX ; I paid XXXX and XXXX payment and have proof ; I received auto statement from XXXX stating XXXX was due on XXXX XXXX so I assumed it was because insurance paid vehicle balance of XXXX but found out a payment of XXXX was made XX/XX/XXXX ; I never received a XXXX Statement so I logged on to the website to pay balance on XX/XX/XXXX but message stated account was suspended but balance of XXXX due XX/XX/XXXX ( I have proof ) so I called to see why and was as told I would receive a letter in the mail ; No statement came for XXXX nor did the letter come but XX/XX/XXXX I received a phone call from XXXX XXXX company stating remaining balance for the auto loan with XXXX was due and I made an over the phone payment of XXXX that posted to my account XX/XX/XXXX ( I have statement proof ). XX/XX/XXXX I received a credit notification that a charge off was reported to my credit and dropped my XXXX score XXXX points. I called that same day to XXXX to find out why tis account was reported as a charge off and that it was paid in full but reporting a balance of {$4500.00} ; was instructed to call XXXX XXXX their collection company ; Called XXXX XXXX and was told balance was XXXX but they do not report to bureaus and to call XXXX back ; I called back same day and was told I had to speak to a supervisor and transferred me to a voicemail but call wasn't returned ; called back 48 hours later to XXXX and balance was confirmed XXXX but stated I had to dispute charge that was the only way to correct and they will respond and correct then ; filed a dispute on XX/XX/XXXX only for response to come back as updated, the balance still shows {$4500.00} and this still shows a charge off ... .report states last reported was XX/XX/XXXX but been paid since XX/XX/XXXX First mistake, the account was reported to my credit as opened XX/XX/XXXX when I can prove that was inaccurate, I still have messages from salesman showing me the truck XX/XX/XXXX asking if I was interested and more proof it was opened end of XXXX next, XXXX reporting balance of {$4500.00} still til this day when I have proof and so do they according to my last call that balance was XXXX and after sending disputes twice they still didn't update it ; XXXX was original creditor, never reported terms, monthly payment amount, and other accurate account information, it just shows {$4500.00} due, incorrect open date and a charge off status XXXX sold debt to XXXX XXXX but XXXX XXXX never was reported to my credit, so 2 parties was trying to collect on the same debt Still til today, I can still log onto account at XXXX that's shows next payment due XX/XX/XXXX for XXXX and that I paid XXXX and XXXX payments ;

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation