Consumer complaint received 2023-09-04
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
I am a XXXX XXXX XXXX XXXX citizen and a XXXX XXXX. I am a law abiding citizen. I have no criminal record whatsoever. I always pay my bills on time. My payments have never been returned except in 1 case where an honest mistake was made. I enjoyed an excellent credit score of around 750 before I became a victim of a scam. It is really very unfortunate and terrible thing that happened to me in my old age. It is tragic that Scammers and Fraudsters prey on innocent people especially sick and old people like myself and they show no mercy on their targets especially when less protected platforms like the one Capitalone has makes it very easy for them to prey on them.

I state the following : 1 ) There seems to be total misunderstanding of this case by Capitalone that needs to be corrected. 
XXXX ) The XXXX cause of this fraud was that Capitalone accepted 3rd party payments from fraudsters without any validation who used Fake bank accounts to make payments which consequently resulted in return of payments. To prove my point, I had a similar situation with my XXXX  XXXX XXXX XXXX XXXX. XXXX were not able to commit fraud against my XXXX  XXXX XXXX credit card XXXX XXXX Bank XXXX XXXX didnt accept any 3rd party without validation and hence they were filtered out. 
XXXX ) I hold Capitalone liable for my loss for allowing XXXX party payments without validation and then also for readily posting the return payments as chargeback against my account without any investigation. 
XXXX ) XX/XX/XXXX was not the first time that I reported this case. In fact this case had been reported soon after it happened in XXXX XXXX but unfortunately it was denied by Capitalone then as it is being denied now. 
XXXX ) I am surprised that Capitalone has no records of my reporting this case to them in Apri/May soon after it happened. 
XXXX ) I considered fraudsters a legitimate business and that is why I gave them my credit card number just like I would do that to any other business when I do online shopping. I couldnt be held liable for that. I am the innocent victim. 
XXXX ) I was not able to actively pursue this case after I reported this case to Capitalone in XXXX XXXX because I suffered a Massive XXXX XXXX in XX/XX/XXXX which incapacitated me. My health continued to deteriorate up until XX/XX/XXXX that is when I had an XXXX XXXX XXXX. I am still recovering from that XXXX. 
XXXX ) The 4 returned transactions that I reported as fraudulent happened on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Those transactions may be seen in my XX/XX/XXXX account statement. Two of those payments were made by online ACH payment and the other two were made by Electronic Phone Payments. 
XXXX ) Capitalone never investigated those 4 returned transactions that I reported as fraudulent but instead ended up investigating transactions that I never reported as fraudulent/unauthorized as stated by them in their online fraud acknowledgement letter of XX/XX/XXXX. 
How could Capitalaones investigation be valid when they investigated wrong transactions? 
XXXX ) The total value of returned payments posted on my account amounted to {$17000.00}. 
XXXX ) I made good those 4 returned payments out of my own pocket but it was falsely interpreted by Capitalone as if the Merchant credited my account. I made good those returned payments because I didnt want to lose my Capitalone credit card while I was sick recovering from the XXXX XXXX. I was also afraid that my credit score would plummet if I didnt make good those returned payments. I was definitely planning to take up the case with Capitalone as soon as my health would permit. 
XXXX ) The Notifications that I received from Capitalone for return payments all state that those payments were returned by my bank which is NOT accurate. The fact of the matter is that those payments were Never returned by my bank because those payments were not made by me or by my bank on the first place but instead were made by 3rd parties using Fake bank accounts. 
XXXX ) I Demand that Capitalone credit {$17000.00} to my account soon to keep their promise of zero fraud tolerance to their clients.

Company response to consumer: Closed with explanation