Consumer complaint received 2020-03-28
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Today, XX/XX/XXXX, I tried calling customer service and there was no answer. I reached out to HSBC on the chat line to ask about my balance. 

They still have had my account suspended. Last Saturday, I went into a branch in XXXX CT. The tellers were on hold with the HSBC customer service for quite some time, by the time they had spoken to someone and completed the call it was over 21 minutes. At that time, I was assured I would be able to do telephone banking and online banking. I have not been able to access my funds.

Prior to last Saturday, I had spoken with someone in the security department, sent my id, spoken to someone online and reached out via twitter. In the middle of a pandemic I have not had access to my money.

The original issue began when I did a mobile deposit to my newly opened savings account ( the check by the way was from a state agency ) and they suspended my account. Opening the savings account was a fiasco too because I received mis-information and was told to apply for a separate account and had to complete 5-6 pages of information ( even after I had opened a checking account ). Another representative said that that was the wrong procedure and I had to cancel that account and reopen a different savings. I called, I wrote and still no service about the suspension of the account. 

Resolution desired : I want my money out of this bank. I can either get my balance and transfer the funds somehow or they close the account and refund me my money. I ALSO want 7 x the amount of money at its highest that was in my account. I have been more than inconvenienced, I have XXXX XXXX XXXX and this has XXXX  me, I have had XXXX XXXX, no access to funds meaning no money for gas, groceries or transportation in a pandemic. 

I WANT HSBC to be held accountable for my suffering and be fined. 

Prior to today 's email here is what I recieved : FDIC Logo XX/XX/XXXX Ref. No. : XXXX Re : HSBC Bank USA , National Association Dear XXXX XXXX : Thank you for your correspondence, which was received by the Federal Deposit Insurance Corporation ( FDIC ).

The FDIC 's mission is to ensure the stability of and public confidence in the nation 's financial system. To achieve this goal, the FDIC has insured deposits and promoted safe and sound banking practices since XXXX. We are responsible for supervising state-chartered, FDIC-insured institutions that are not members of the Federal Reserve System. 

Based on our review of your correspondence, the bank you referenced is under the direct supervision of the Consumer Financial Protection Bureau. We are forwarding a copy of your correspondence to this agency at the address below : Consumer Financial Protection Bureau XXXX. XXXX  XXXX XXXX, IA XXXX Website : www.consumerfinance.gov Telephone : XXXX Please direct any future concerns to the Consumer Financial Protection Bureau. Thank you for taking the time to submit your correspondence. 

Sincerely, Consumer Response Center Federal Deposit Insurance Corporation Division of Depositor and Consumer Protection Telephone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX cc/enc : Consumer Financial Protection Bureau

Company response to consumer: Closed with explanation