Consumer complaint received 2023-10-24
Company: MCU Holdings, LLC
State: WI
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I received an email claiming I owed an organization I have never borrowed money from which is a well known company. It used confusing language that sounds like it is a payday loan and that if I sign up for an account I will then owe the money as a debt collection due to the agency from a past debt rather than a current debt being collected which is the misleading part. I have pasted a part of the email below. I have never applied for this place or a loan with them before.

Please take a moment to register your account In order to view yourXXXX XXXX account you will need to register first, which only takes a minute. Registration will allow you to view your account, set up payments, view payment history and more! 

New Account Registration XXXX XXXX you'll need to create an account and view your information is as follows : Reference Number : XXXX Last name : XXXX Simply reply to this email, call us XXXX login below to set them up without speaking with anyone! 

Follow ourstep-by-step payment instructionsat the bottom of this email to complete your arrangements. 

You will receive aXXXXonce payment has been arranged to reflect your new reduced balance. 

You have a new settlement offer waiting! 

This is an attempt to collect a debt from a debt collector and any information obtained by us will be used for that purpose. Contact our office at XXXX or simply reply to this email with any questions or concerns XXXX XXXX and Friday XXXX XXXX XXXX XXXX. We're happy to help! 

Payment Plan & Settlement Offers : Lender : XXXX XXXX Account number : XXXX Current Balance : {$1400.00} Opt. 1 : XXXX  XXXXsplit overXXXXequal installments of XXXX  XXXX to XXXX  months to pay! XXXX. XXXX % Off and XXXX XXXX XXXX : $ XXXX XXXX of {$74.00} -Save XXXX  XXXX have a year to pay! -Offer expires XXXXNo payment is due now. You may post-date your settlement payments. Login and selectPayoff the Settlementto view your settlement details and options.Do n't worry, you won't be charged right away! We will issue you aDocuSignconfirming the reduced balance, and report the debt as paid to the creditor once your payment has cleared.View your account through our online portal : XXXX XXXX If you have never logged into our website before then please click here to create a new account : New Account Registration XXXX XXXX you'll need to create an account and view your information is as follows : Reference Number : XXXX Last name : XXXX This is our customers preferred way of finding out more about their account! You can login and see all the details and even set up payments without having to speak to anyone! 
Payment Instructions Please note you will need to register your account firstNew Account Registration The information that you'll need to create an account and view your information is as follows : Reference Number : XXXX Last name : XXXX Login here : Payment Portal After logging in, you will see your reference number, the original creditor, original account number and your current balance. 

Please click XXXX a XXXX at the top of the screen. 



In order to view your settlement and payment plan offers, please select '' You can use a credit card/debit card to pay your account online XXXX hours a day '' .Do n't worry, you won't be charged right away! 



Next, click the drop-down menu and select the option you would like, eitherSet Up Recurring Payments forOption XXXXorPay Off the SettlementforOption 2. You may also make aOne Time Paymentorpay your debt off in fullfrom this menu. 



Choose the frequency you would like your payments processed ( weekly, bi-weekly, monthly ) and select your first payment date.Fill in your payment method. Invalid cards will be rejected. 



Click the box acknowledging our Terms of Use and you're finished! Reply to this email with any questions or if you have any issues setting up your payments. We're happy to help! Did you know : The current creditor can not recall your file or report the debt onto your credit report as long as you have payments arranged with our office.Do not wait, we will eventually report this as an unrecoverable debt to the current creditor if left unpaid.If you would like a letter prior to setting up payments, simply reply to this email and we'll send one to you within one business day.You can reach out to us anytime with a payment plan or even a settlement offer you have in mind.We want to save you money! Any previous offers that are not set up with our office will be made null and void once the current creditor XXXX recalls your account from our office. 

To Unsubscribe from further emails please click here : XXXX XXXX you dispute the debt? 

Call or write us by XX/XX/2023, to dispute all or part of the debt.If you write us by XX/XX/2023 we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may include supporting documents. We accept disputes electronically XXXX. 

Federal law requires we notify this is an attempt to collect a debt by a debt collector and any information obtained will be usedfor that purpose. 

This is a personal and confidential communication for XXXX XXXX from XXXX XXXX. If you are not XXXX XXXX then you are not authorized to view this email. You should immediately discontinue reading this communication then reply to

Company response to consumer: Closed with explanation