Consumer complaint received 2023-04-21
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Didn't receive services that were advertised

Complaint:
Supervisor over ID To experianidworks-support@experian.com XXXX XXXX at XXXX XXXX This complaint is against Experian ID Works which is part of Experian Consumer Services . It is against the Supervisor of Experian, Experian ID Restoration Services Supervisor, and my Experian ID Restoration Specialist, XXXX. The Data Breach which consisted of my Personal information being made available to the World Web for a period of time. This was due to a Data Breach by XXXX XXXX XXXX XXXX. Experian ID Restoration Works was contracted with by -- -- XXXX XXXX XXXX XXXX. This was for ID Restoration and Recovery due to this Data Breach. My training is in XXXX and XXXXXXXX. This is my first experience with Identity Theft, and it is requiring 2-3 hours daily of my time. And again, in an area that I have no training in. 
There have been Credit Card accounts opened in my name, which included many fraudulent charges that I did not authorize. Also various other types of loans and Credit which I did not authorize. Attempts which resulted in 20-30 Credit Inquiries which highly damaged my Credit Standing.There have been attempts at house loans, among much other activity, too numerous to mention.My XXXX XXXX checking and savings account were drained. {$1300.00} in fraudulent charges on a newly received XXXX XXXX charge card which was activated.Even with many, many, letters, phone calls, and Emails to XXXX XXXX, I have been shut out of my accounts since the first week in XXXX 2022. XXXX XXXX was no help and basically treated me as if I was the Identity thief. I was recently made aware that XXXX XXXX monies were replaced to an account that the Identity thief had access to. Once again they drained the money. All was removed except {$3500.00}. The banker asked me did I want to close the account and have cashiers check mailed to me. Of course I said yes, as this was the first time that I had been given access to my account. But where is my other {$5600.00}, as according to their records they had returned {$9100.00} due to fraudulent transactions. 
In Summary, Experian ID Restoration has done very little work on my Case, and basically I have been having to do all the work, that they were contracted to do. This was a mess that I did not create, nor am I trained to restore. 
Having one 's Identity and Personal information compromised by a Medical Agency which should be trusted with such information, is a very life -- -altering dilemma, and can easily transition into years of clean-up. It will include years upon years of close monitoring, due to the fact of one 's Personal info. is put out there for the world to see, just when you think that things are OK, it can come back to haunt you at any time. 
I would compare this to the following : all of my training is in the mind, Personality, and behavior, yet I feel like I'm being asked to perform Open Heart Surgery. The results of venturing in to an area in which I'm not trained in, would be tremendous disorder and quite possibly death. My life 's well-being is on the " line ''. and there is no room for second-rate or inferior services, when I have so much at stake. I am very dissatisfied with the services provided by Experian ID Works. Even the first Specialist I was assigned seemed to never be at work, so I was given another one. 
I've attempted to work this out prior to filing this complaint, by going to the Chain of Command, relevant to Supervisors, but my ID Restoration Specialist would give me no names nor contact information of Supervisors. All my requests were simply ignored. Experian ID Works is not a Customer Oriented Service. 
Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation