Consumer complaint received 2022-05-20
Company: Coinbase, Inc.
State: WI
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
XX/XX/2022 got a notification someone was trying to transfer out XXXX XXXX. Also that same time i was using my cell phone and XXXX let XXXX XXXX take my workable cell phone right from under me when I was using it. Giving the hacker full access to evevything on my phone like they were me. At the same time someone hacked my Coinbase account and had access to all. I called Coinbase ASAP and they locked the account down and elevated it to another department. During that time they took all my XXXX from XXXX even though this XXXX is not supposed to be sold or moved. They moved all this to a CoinbasePro account and Coinbase would not help me get it back. I am uprotected. I have called Coinbase multiple times and get a different answer. My account has been locked and under review since XX/XX/XXXX. With each call they tell me its again been escalded and no resolution. Called XXXX and talked to XXXX different people they each told me there is nothing they can do for a block chain transfer and my {$7500.00} will never be recovered. Even thoough it was stolen for me. I never answered a phishing email or notification regarding this. The hackers stole XXXX in increments of XXXX shares so Coinbase would not be responsible for a lower limit trade and would not alert. Not I have to pay taxes on this stolen amount. XXXX and Coinbase are at fault here. They took my entire XRP. I dont have retirement and was trying to have this for something to work towards. Both are not taking this serious. 


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Company response to consumer: Closed with explanation