Consumer complaint received 2020-02-17
Company: Navient Solutions, LLC.
State: PR
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
I am hoping to find help regarding a student loan asap. This is regarding paying a student loan by NAVIENT Up to now I am current as I have deferred a few times plus I have been on the lower payment plan based on income for several years now but every year the Payment climbs higher and higher and thats even with no income. At the moment I am unable to secure work because number # 1 there is no full time work or permanent work positions here in Puerto Rico. 
I search on a daily basis and never find anything. I have only been able to secure a paid job by working doing social media ads for a local florist company, they pay me sporatically and struggle as well. I live with my father and he is retired and struggles. I pay him a small monthly amount to help with food electric and cable when I can. I have a phone an no car payments ( thank goodness ). My mother is on SSD and can not help me, her husband recently passed and her health has turned for the worse so I have to struggle between the care of both of my parents as well. I have been struggling literally for over 10 years with these payments. 
The loan has NEVER gone down, not one dime, it has INCREASED. I live in constant fear everyday that I will die and my mother will be left to endure the wrath of the Student loan nightmare. When I went to this school, I was promised when enrolling and talking to counselors that I would with no problem secure a well paying job that would easily allow me to have money to pay the loan down. I never have, and I had to leave XXXX after 2 years struggling there as I could not find work. 
My biggest issue with Navient is that they say they work with you but my payment will now go up again and this time I will not be able to pay it. When I applied of the Sallie Mae website back in XX/XX/XXXXI was led to links looking on financial aide that I definitely thought were a government backed loan but it turned out it wasnt. I remember asking the counselor and she stated it was. I later discovered that, of course it was not, after it was too late. Im not sure if that makes a difference but I feel I was lied to. And That was the only reason my mother cosigned and she we was devastated to find out now Loan sharks own my loan and will never st op hounding me or maybe her. In XX/XX/XXXX I was forced to a deferment, then the story goes on from there of deferments that income based payments deferments etc..Please advise me what to do. They act like they work with you but to never see the loan go down EVER in fact its more is a nightmare. I have tried for over 10 years now and I am never going to have the opportunity to fix this. I am at your mercy to help me. Please The loan information is below Signature Loan Loan StatusRepayment Repayment PlanFull Principal and Interest Repayment Start DateXX/XX/XXXX Estimated Payoff Date XX/XX/XXXX Ready to pay off this loan today? Here are the amounts : Online {$60000.00} By U.S. Mail {$60000.00} Unpaid Principal {$60000.00} Unpaid Interest {$72.00} Current Balance {$60000.00} Interest Rate 7.250 % Interest rates on private loans are set by the lender. 
Interest TypeVariable Loan Type PRIVATE School XXXX XXXX XXXX Current Owner NAVIENT PRIVATE LOAN TRUST Disbursement DateXX/XX/XXXX Original Principal {$55000.00} Cosigner mother

Company response to consumer: Closed with explanation