Consumer complaint received 2022-03-28
Company: TRUSTMARK CORPORATION
State: MS
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
On Friday, XX/XX/2022 : my account had several charges post to my account. Two charges were from XXXX, exceeding {$300.00} and a third for XXXX XXXX ( that {$16.00} would have not overdrafted but did due to the larger balance being pulled first ) thus causing my total available balance to be in the negative. 
At this moment my " posted '' balance was around {$60.00}. Two overdraft fees showed pending. Available balance was - {$690.00}. I have no issue nor complaint with these two overdraft fees as they are legitimate. 

I immediately noticed on Saturday, but could not do anything due to banking hours. 

On Monday, XX/XX/2022, two pending overdraft charges and debit card charges posted to the account. At this moment my account was now showing approximately - {$360.00} posted. 

I then made a {$680.00} cash deposit to reconcile the account and bring it positive. The original two overdraft charges were refunded by the teller. The available balance was approximately {$11.00} when i left the bank. This I thought would be the end of my mistake. 

On the same night : my cash deposit was showing pending, but a previous charge posted at the close of business. Again at this moment, I should have still had an {$11.00} available balance. However, I was then charged an overdraft fee bringing my account back negative from a pending charge on the XXXX that was already reconciled by the cash deposit. ( In layman 's terms I had already taken all pending charges into account when I made the deposit ). 

On XXXX XX/XX/XXXX, another charge posted before my cash deposit, causing another overdraft fee due to being negative from the previous overdraft fee. 

All overdraft fees were reluctantly refunded after an extended argument at the bank. 

My first issue is : I did not agree to have overdraft protection, it was given when signing up for the account. I decline it due to this very reason. 

My second issue : the last three overdraft fees were not valid. The reasoning i was told for them being valid was that they were all charged on the XXXX but the debit card transactions still showed pending. However my deposit was not given the same respect as the overdraft charges. My reasoning is that it appears that the overdraft charges are acutally charged when the pending charges posts. If the overdrafts were going to happen regardless of my deposit, I should have been told, however I honestly do not believe this. 

My third issue : The teller and manager saw different views of my charges than me, not showing when transactions posted making it appear they were " justified. '' My view of my account would be different from what the bank saw. 

My overall complaint is that I am under the impression that regardless of bringing an account into the positive : you will be charged overdraft fees even with a direct cash deposit. It also appears that the timing of these charges were structured to increase the overdraft fees. 

The attachments are what I could see the night of XXXX  XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation