Consumer complaint received 2023-10-31
Company: ALLY FINANCIAL INC.
State: NJ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Problem with additional add-on products or services purchased with the loan

Complaint:
On XX/XX/XXXX I went to XXXX XXXX XXXX XXXX XXXX XXXX to purchase a Used XXXX XXXX XXXX XXXX XXXX. I saw the car in XXXX and called the dealership and verified the car was still available. I then proceeded to go see the car and take it for a XXXX XXXX. Upon arrival of the Dealership I met with Salesman XXXX XXXX. XXXX was very nice. I advised him what car I was interested in and he advised it was available and proceeded to recover the car from their inventory for a XXXX XXXX. I went on a XXXX XXXX and found that I really enjoyed the car. I did however, thought there was a slight inbalance in the stability of the car and thought it might be a tire. Overall, I liked the car and wanted to proceed with a purchase. Upon returning to XXXX 's desk, I did mention the issue of the ride, thinking it was a tire. He didn't respond, but acknowledged the comment. He then introduced me to XXXX XXXX, who I believed was a XXXX of the store. XXXX and I began to discuss the Trade I had, a XXXX XXXX XXXX XXXX XXXX with XXXX XXXX Miles at that moment. After some negotion, we agreed on an " Out the Door '' Price of {$21000.00}. This was the Net Price after my Trade. The Original Cost of the Car was $ XXXX breakdown was itemized as follows : Cost of Car {$34000.00} Secured Theft Protection {$470.00} Trade Allowance $ ( XXXX ) Registration  {$130.00} Documentation {$790.00} NEW JERSEY SALES TAX {$1300.00} TOTAL NET SALE : {$21000.00} That all being said, it seemed like a fair deal. However, I did not want or ask for the above mentioned Theft Protection, yet later learned that it was added in my Amount Financed, but not displayed on the Retail Installment Contract. It was then decided, that as opposed to a full cash payment of the XXXX I would XXXX the XXXX. I then met with XXXX XXXX, XXXX came over, introduced himself and asked me for my Social Security number to run my Credit Report and my Address. I provided them both. Several Minutes had then passed and XXXX then came to retrieve me from XXXX XXXX so that we XXXX go Close on the Terms of the Loan. When I entered XXXX 's office, I noticed that XXXX had both of his Computer Monitors facing away from the XXXX XXXX. I sat at XXXX 's desk and he put in front of me a small electronic signing device, he explained to me that he would explain each document to me then would have me sign. While I thought this was odd, I naturally assumed he was acting in XXXX XXXX. He begain by giving me payment options, he asked me how long I wanted the XXXX of the XXXX for and he offered me Terms for XXXX, XXXX and 60 Months. I chose the 60 Months. We then discussed a Tire and Wheel Policy that would cover my Tire and Wheels on the car, stated to me the prices of Financing the Tire and Wheel Policy which was a cost of {$1200.00} +Taxes of XXXX {$120.00}. I elected to Pay the cost of the Policy up front via a Credit Card and he stated he would add {$2.00} to my Monthly payment to cover the Taxes. I asked to see the XXXX Scores he had, he showed me a high Score of XXXX and stated that my rate was 11.24 %. This appeared a bit high, considering I have paid XXXX car loans in good standing and I pay my current bills on time. Needless to say, we proceeded. XXXX stated that my 60 Month Term resulted in a Monthly Payment of {$470.00} and he added the {$2.00} in for the Taxes ( Tire and Wheel Policy ) for a total of {$470.00}. While not providing me any physical documents througout the entire process and my soley relying on his explanation of each I proceeded to sign all that he asked me to. He than XXXX me and thanked me. He provided me a XXXX XXXX with what he stated had a copy of each document that I signed. Upon arriving home, in my new purchase, I proceeded to review the documents. That is when I discovered some things that I questioned. XXXX, during our Closing XXXX stated to me, that the XXXX for my Tire and Wheel XXXX he would show me as down payment, he asked me if that was ok and me not knowing any better agreed. However, while he showed the {$1200.00} as a Down Payment of the Tire and Wheel Policy, he also showed it listed in the " Items of Amount Financed ''. That being said, this number was carried into the XXXX XXXX XXXX. I was a bit confused bye this as I had given XXXX XXXX Credit Card so he can not add it in the Loan and Charge it outside of the Contract. This Item appears as though he added it to my loan. Further, with regards to the {$470.00}, secured Theft Protection intially shown on the negotiation document, I didn't want that, and yet I signed for it and didn't know that too was added in my XXXX. Again please recall he never presented me with the XXXX XXXX XXXX and didn't explain it. That being said, this was all very confusing to me. That being said, the same night I put a Block on my Credit Card as to prevent any " Double Dipping '' by XXXX. That night I wrote him an email quesitoning the Policy of {$1200.00}, being added to the Amount Financed, after I had given him a Credit Card to Charge outside of the Contract. I further questioned the Secured Theft XXXX of {$470.00}. While I do want the Tire and Wheel Policy, I didn't want a Secured Theft Package as I'm not sure I need that. The following day I went down to a local dealership and a friendly Finance XXXX from the XXXX dealership provided me a courtesy review of the XXXX XXXX XXXX. He stated the structure looked correct but encouraged me to speak to a XXXX. It just so happens I am a XXXX of XXXX XXXX and called an Attorney. I spoke with Attorney XXXX XXXX. After a Review of the Retail Installment Agreeemnt Attorney XXXX Questioned the Retail Installment Contract showing the Tire and Wheel Policy as a Down Payment. I advised her, that XXXX stated he would do that, asked if it was ok, and I not knowing any better said yes. Further, she also discovered herself the sale of the {$470.00} XXXX XXXX XXXX, which I didn't want. XXXX her review I didn't know of this and wondered why it wasn't listed on the Itemization of XXXX XXXX. Moreover, I question this as the NSD Warranty was NOT disclosed to me and the Amount of the Tire and Wheel Policy was Shown as a Down Payment and then Listed as an Item in the Amount Financed, as well as being Charged to my Credit Card. Is this Double Dipping? I need your help CFPB. Thank you. Happy to provide a Representative a XXXX of the XXXX XXXX XXXX. Again, I did business with XXXX XXXX XXXX located at XXXX Route XXXX, XXXXXXXX XXXX XXXXXXXX. Also, one final and important item. Upon purchasing the vehicle, it was believed that the vehicle being sold to me was in good working order and would pass a NJ XXXX XXXX should it have to. I later learned however, 2 Days after Purchase, while having a XXXX Point Check done at a XXXX XXXX XXXX all XXXX Tires of the Vehicle were experiencing a bad Case of " Tire Rot ''. This is a naturally occuring symptom of the tire XXXX XXXX ware. The XXXX in fact revealed that the Tires would not pass a NJ XXXX XXXX in their current condition. The Master Service Technician from XXXX XXXX XXXX XXXX stated in an email, while all XXXX tires were experiencing Tire Rot, the two Rear Tires were really bad and again, reiterated they would not pass a NJ XXXX XXXX. He further stated they could all present a danger if driving in the rain. That being said, I question How I have an XXXX XXXX on the XXXX till XXXX. Again, CFPB I see your help. Thank you. My Phone number is : XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation