Consumer complaint received 2023-12-08
Company: KEYCORP
State: NY
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
A few months back I filed a complaint with CFPB for Keybank not giving a reason for not investigating fraud charges and why they refuse to credit the account with funds stolen from account. Well since I made the report with CFPB Keybank has without saying a word to me, went ahead and taken back all previously credited fraud charges to my checking account, did not even look into the fraud I reported with them, however what they did do is run up my checking account and make it negative by charging the account all of the fraud charges they credited to my account which were permint, and closed it later reporting the checking account to a credit collections company, and they did this without providing me with any type of documents or supporting reason. They completely ignored the fraud case I reported to them and simply closed the negative balanced account which also had multiple charges created by them to the account. They did this I believe out of despite against me and my reporting to your organization.

Now It gets even better. Keybank did close my checking however they did not close my savings account which I was still using until I could find a new bank to use, however, Keybank reported me to the checksum banking credit company making up lies and now making it difficult to even get any type of bank account now due to there lying and miss use of power. The also went out of there way to cause me to be late with my rent causing me to be stuck with fees and missed wages due to them going out of there way to XXXX change the date on A check that I deposited on XX/XX/2023 which said the funds would be released and fully available to use on XX/XX/2023. On XX/XX/2023 I attempted to withdrawal some of the funds that were supposed to be available to access and I was denied access to the funds. I called the customer service department on XX/XX/2023 and was to that Keybank went ahead and changed the release date now to XX/XX/2023 and that my account was now in the negatives due to them releasing only {$100.00} dollars when in fact they by law are supposed to release {$200.00} the next business day. How ever Keybank took back the {$100.00} and now had my savings account in the negative {$80.00} plus- {$20.00} times three days which brought it negative to {$140.00} now due to there fees. I spoke to customer service and they said Keybank changed the date because they now wanted to verify the funds on the check. I said cant you just make a phone call to the issuing bank and verify it like that. I was told yes that could be done but she could not do it and it had to be done at the branch. Next day I went to branch and asked them the same questions and was rudly yelled at and treated horrible when I wanted to know why they could not verify funds over the phone and why they put this lock and date change to my account. I then said it seems like this was there way at getting back at me for reporting them to this organization and I swear the bank tellar laughed and said well you will never know now will you and told me to leave the bank. This is clearly a act of hate and revenge that Keybank has taken and directly attacked me for personaly. Without a dought this is 100 % revenge and this company needs to be sued and investigated for the way they are handiling this. I want them to be held responcible to the fullest for there actions.

Company response to consumer: Closed with explanation