Consumer complaint received 2023-04-21
Company: WELLS FARGO & COMPANY
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
I went to the Dealership to service my vehicle ( XXXX XXXX XXXX and ) I was offered a deal on a XXXX XXXX XXXX. I came in because I needed a new tire and they had the wheels bolted on. I told them that I would be interested if they were able to completely cancel out my loan. I also let them know that Im an insurance agent and I can help them with insurance. I told them that I did not want the XXXX if I still had to pay on the previous loan and I left. The salesman and I texted and talked and he tried to get me to come and look at the car. He said the cost of the XXXX was {$33000.00}. When I arrived at the dealership, I was offered a job by the on-site Insurance agency owner and he said if I accepted I would be taken care of. I asked him what the inventory price of the car was and he told me. I then asked him for proof. He then sent me a picture of the sheet with the cars price on it. I told him that I wanted that price. Which was XXXX. He said that that would be fine since I accepted the job offer and I now worked for them. The original paperwork that I signed had the correct numbers that we spoke of and the previous loan was wiped away. They were offering me {$12000.00} for my XXXX and using the rebates from buying a new car to pay off the loan. After my mother and I signed the documents, I proceeded to give them {$3000.00} down payment to bring down the monthly payments. After we signed, He kept only telling me what the monthly payments were and I kept asking if I was still getting the {$28000.00} price. He kept saying yes. I never received the pink or yellow sheets from the original documents upon leaving with the car. I left with no paperwork. They said that I they would bring them to the office when I started working. They never brought them to the insurance office. When I got my information from the bank. I let the bank know that I this is not what I agreed to. I also spoke with the salesman and told him that. He then stopped coming to the insurance office and stopped texting me back. When I asked to speak with the finance manager who handled the loan, I was told that the day he helped me was his last full day. I spoke with the manager of XXXX XXXX and he said that he would bring me the documents. He never did. He tried to explain the loan to me and I still wanted the documents. I wanted to see the signatures on the documents because I know that I did not agree to the terms of this contract. I asked the bank for the documents and they FINALLY emailed them to me about 2 months ago and These documents are clearly doctored. Our signatures are copied and pasted on to them. There are no lines through some of them. Ive continuously brought this issue to the banks attention and the dealerships attention and no one is correcting anything. I also can not access the account online. None of the phone numbers on the online system are mine and now I can no longer view my contract or see any of my past emails with them on their system since Ive escalated this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation