Consumer complaint received 2021-07-28
Company: Radius Global Solutions LLC
State: PA
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
XX/XX/XXXX To CFPB : Following is a letter that I sent to XXXX to no avail. I could not find an email, nor could the customer service rep on the phone help me. I filled out the customer complaint form online and have not heard back. Finally, I tried to email senior management based on names I found on XXXX XXXX. I hope you can help me dispute and correct this egregious error on their part. I was not at fault. 

XXXX XXXX XXXX XXXX XX/XX/XXXX Dear XXXX Management : I have had an extremely frustrating situation with your company, through no fault of my own, that could have major long-term consequences to my credit. Resolution should have been simple and may still be if your company will simply demonstrate a little customer service. 

Invoice : XXXX Date of Service : XX/XX/XXXX Amount : {$620.00} Invoice : XXXX Date of Service : XX/XX/XXXX Amount : {$1100.00} In XXXX, I moved to XXXX  to take the role of XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX, where I have XXXX XXXX XXXX XXXX XXXX insurance. Prior to my move, I lived in XXXX  where I also had XXXX XXXX XXXX XXXX XXXX XXXX. 

The two invoices above were mistakenly billed to my old XXXX  insurance in XXXX. Given that they were blood tests requested by my doctor, they should have been covered ( and were ). So, when I received bills, I figured it was just a matter of timing and they would be corrected in the system. When they kept coming, I noticed the incorrect XXXX  info ( invoices attached ). On XX/XX/XXXX, I went on the XXXX customer portal to correct the information. 

Still, I received invoices with the wrong insurance info. XXXX, I called XXXX and spoke to a rep on XX/XX/XXXX. She saw the updated info and said it would be reconciled. Still, the invoices came. Then, while I was out of the country this month, the account was turned over to a collection agency, Radius.

On XX/XX/XXXX, one of my banks alerted me to potential negative activity on my credit report. Alarmed, I saw that Radius had reported a derogatory billing collection! On XX/XX/XXXX, I called Radius and spoke to XXXX XXXX XXXX ( XXXX ) and explained the situation. She said that XXXX would need to recall the collection in order for Radius to remove the negative report. She told me if the account is just closed, they dont know whether its still a late payment or an error. I called XXXX again, talked to another customer rep who told me the first XXXX rep from XX/XX/XXXX had mistakenly put a hold on the billing vs. closing the billing, as should have been done. Thus, invoices kept being sent out. She acknowledged that it was XXXX error and closed it out, finally. However, she said she did not have authority to contact Radius and recall the collection/negative report. I asked for a supervisor. I asked for someones email. I asked her to see if someone could help. She said she wasnt allowed. She said she had tried many timed before and that she was always told by her management that the customer would have to call the credit bureau and sort it out EVEN THOUGH IT WAS XXXX  ERROR ... I asked her to at least send me an email acknowledging the situation. She said she could not send external emails. Terrible, terrible, customer service. 

The credit bureaus now have this egregious error on MY CREDIT RECORD. HELP. Please call Radius ( number above ) and recall the collection that led to the negative credit report! 

This is a serious situation that needs to be resolved immediately. And after multiple mishandlings by XXXX, it could have and can be resolved with a simple phone call or email. Its the least you can do. Please resolve at once before I must leverage relationships and social media. Thank you. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation