Consumer complaint received 2017-07-17
Company: EQUIFAX, INC.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Hello my company complaint is in response to Equifax '' s response to my complaint against their company.
I am attaching at copy of the companies response to me from the first complaint that I made.
In their response to me they claim that I was not specific in what my complaint was.
I do believe that I stated in my first complaint that   XXXX   shows up as a " HARD INQUIRY '', on my credit report.
It is a fraudulent inquiry that should not be on my credit report. How specific do I have to get?
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Cause EQUIFAX clearly stated that " The disputed   XXXX   XXXX   account is currently not reporting on the Equifax credit file ''. So they clearly have acknowledged that I was clear on what I said in my first complaint about it.
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EQUIFAX still has not removed the said HARD INQUIRY from my credit report. As a matter of fact, EQUIFAX said that they will not remove the said inquiry from my credit report because they did not receive the said document from the creditor themselves. Which has been the issue all along.   XXXX   has not just sent the said document once to them but twice now and they claim that they did n't receive it. And I sent it once already as well via email that they provided me with. They still claim that they did not receive that email from me. I also attached it to the first complaint that I had filed. They claim they see it in their records but yet still refuse to remove it because it did not come from the company itself.
HINT .... why I filed the first complaint!
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EQUIFAX did make good on updating my name. That they did do, But they DID NOT make good on removing the said HARD INQUIRY from my credit report!!!!
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Here is a copy of their response to the first complaint I filed ... ... ... ..
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Company responded STATUS Company responded on  XXXX / XXXX /2017 RESPONSE TYPE Closed with explanation Company 's Response Equifax has reviewed the complaint and its records. You did not list any specific items in which you are disputing. In order to properly address your concerns and assist you, you will need to provide specific details regarding items on your current credit file in which you disagree. The disputed   XXXX   XXXX   account is currently not reporting on the Equifax credit file. Your name has been updated to   XXXX   XXXX   XXXX   on the Equifax credit file. Your current address is currently reporting correctly on the credit file. A 90 Day Fraud Alert is currently reporting on the Equifax credit file. A copy of your Equifax Credit File has been sent for your review. Please allow 7/10 business days for delivery. If you should have any additional questions or concerns in regards to your Equifax Credit Report, please contact us directly at (  XXXX  )  XXXX .
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( I call this number that they left for my in their response to my complaint and I do not and did not get anywhere with them either ).

Company response to consumer: Closed with explanation