Consumer complaint received 2023-12-02
Company: Nelnet, Inc.
State: NJ
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Name : XXXX XXXX XXXX Account Number : XXXX XXXX Last XXXX of XXXX Address : XXXX XXXX XXXX # XXXX, XXXX, NJ XXXX XXXX Number : ( XXXX ) XXXX Nelnet Loan Servicing XX/XX/XXXX Dear Nelnet, On XX/XX/XXXX I filed a complaint with The Consumer Financial Protection Bureau in regards to my student loan account. On XX/XX/XXXX, you ( Nelnet ) Reponses with the following : The Consumer Financial Protection Bureau forwarded your inquiry to us for a response. On behalf of your lender, the U.S. Department of Education ( ED ), we service your federal student loans. We take your concerns seriously and appreciate the opportunity to respond. 

To the above statement I respond as following : As you stated my lender is the U.S. Department of Education ( ED ). As the law 15 U.S. Code 6801 - Protection of nonpublic personal information states that It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. My student loans are not public information and therefore should not be disclosed to third party companies. Furthermore, you do not have the right to report any data and/or information regarding my student loans to the three major Credit Bureaus XXXX XXXX XXXX XXXX and XXXX ) or any other consumer financial institution because under law 15 U.S. Code 6801 I am protected against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to me, the customer. You are reporting to a nonaffiliated third party, as a creditor, when I have no contractual obligation between Nelnet and myself, theres no signed contract between Nelnet and myself that Im aware of.

In addition, law15 U.S. Code 6802 - Obligations with respect to disclosures of personal information states a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. To my knowledge I have never given permission for my nonpublic information to be released to any third-party financial institution and I was never given a disclosure that such information would be disclosed to such third parties as its XXXX, XXXX and XXXX. Furthermore, the Gramm-Leach-Bliley ( GLB ) Act requires financial institutions to ensure the security and confidentiality of personal information. Federal Trade Commission Safeguards Rule requires certain financial institutions to establish measures to keep customer information secure. XXXX had a data breach in which XXXX 's online portal for retrieving free credit reports allowed hackers to skip a security challenge to directly retrieve a compendium of sensitive data about customers with compromised identities. Five years ago, a massive data breach occurred. On XXXX XXXX, XXXX, the XXXX credit bureau publicly revealed its computer networks had suffered a data leak that exposed the personal information of 143 million consumers, a number later raised to 147 million. XXXX did admit to suffering a security breach after criminals broke into consumers reports in XXXX. 



-How is any of my information being kept private and safe when it is being disclosed to these third parties, without my permission or consent, and on top of this, these major three credit bureaus keep having data breaches that expose my confidential information.

- Law 15 U.S. Code 1681s2 Responsibilities of furnishers of information to consumer reporting agencies. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. The information being shared is inaccurate as my student loan balance is incorrectly calculated.

-I demand to have the laws mentioned above that protect me as a consumer to be followed and respected. I do not want any of my information to be shared with any financial institution without my written consent and acknowledgement.

Please proceed to taking the further steps necessary to ensure that all my petitions, under the law, mentioned above, are fulfilled as soon as possible. These are my legal rights Under the Fair Credit Reporting Act. 







I look forward to hearing back from you and getting all these issues resolved as soon as possible. 







Kind Regards, XXXX XXXX XXXX

Company response to consumer: Closed with explanation