Consumer complaint received 2022-03-19
Company: WELLS FARGO & COMPANY
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
I have been trying to contact for payment and settlement of balance for a reported tradeline by Wells Fargo Home XXXX since the start of XXXX. I have issued a formal debt validation letter, to which I have seen no reply. I submitted multiple disputes to the Credit Reporting Bureaus, including XXXX, XXXX, and XXXX, all of which respond with the same boiler plate terminology " THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE CURRENT STATUS IS BEING REPORTED CORRECTLY. '' To meet this criteria, I understand there is minimal burden of XXXX XXXX XXXX compliance standards, whereby Wells Fargo effectively utilized an auto-dispatch response without addressing the merits of my concerns. As recently as today, XXXX, I called them again and asked to remit payment to closet this account. I was told that they could not help me. They would not provide me with a phone number to the office for Debt Settlements and Collection. When I asked if they had an address to mail another letter, the customer service representative advised they did not have this information. I asked if I could have a copy of the phone call we just had in transcript or audio format, and they responded with " No, I'm sorry we can not help you ''. I am being denied my right to validate the debt. I am being the right to remit payment against the debt. I am being denied my right to seek origin of the debt. The debt itself is fraudulent in nature and dates back to XXXX of XXXX. I can not address anymore due to state Statute of Limitations and Wells Fargo had no interest in pursuing the company that defrauded me in XXXX - Storm Tight Windows. I provided strict evidence of all elements within this tradeline to justify, at minimum, a response to my dispute with some opportunity to seek reimbursement. I am being ignored while Wells Fargo continues to tarnish my credit with recurring monthly " Charge-Off '' derogatory status updates over and over again. As a professional, global banking institution, this is not an above board practice and undermines the reputation of Wells Fargo and their consumer practices. This Wells Fargo Home XXXX tradeline ( 1 ) was never used ; ( 2 ) is now 7 years and 2 months old since date of approval and inception when I was a first time homebuyer in XXXX ; ( 3 ) is currently reporting derogatory as recently as XX/XX/XXXX as a " Charge-off '', and has been each preceding month against my quantifiable, aggregate number of derogatory accounts ; ( 4 ) has never taken interest in resolving my original claim of fraudulent activity against Storm Tight Windows, with whom their recovery efforts should rightfully be sought ; and ( 5 ) has demonstrated an utter negligent degree of consumer interest, one of such an extent it is my belief this particular institution should be investigated and considered for debarment from direct consumer retail credit card issuance and banking altogether.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief