Consumer complaint received 2024-01-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XX/XX/year> I am writing to dispute my reduction of my credit rating from XXXX to XXXX due to a one time 30 day late payment of XXXX  for my credit card account ending in XXXX. 
My late payment was an error on my part. However, I have always had a high credit rating and because of this one transaction I should not be penalized by having a significantly lower score.

The lower score caused by the 30 day late payment on my report is unfair and severely damages my credit. In the next coming months, I will be in the market for buying my first home and the lower score will hurt me significantly due to a late payment balance of XXXX 
I am requesting to have my 30 day late payment removed on all credit reporting agencies for the following reasons : XXXX. Bank of America stated my account was 60 days past due. This is false. I attached a statement for reference. The total due is on the XXXX of every month. On XX/XX/XXXX, I had a balance of XXXX} and I paid it in full to have a XXXX balance. On XX/XX/XXXX, in a new cycle, I made a charge of {XXXX. On XX/XX/XXXX, I had a charge of XXXX}. I logged in to make my payments however, the XXXX} was the only charge posted. I made that payment on XX/XX/XXXX. This cycle falls between XXXX XXXX XXXX 
XXXX. On XX/XX/XXXX, XXXX, my credit monitoring service, notified me Bank of America reported a 30 day late payment. As soon as I was aware of a late payment, I paid in full and set up auto-pay to prevent further issues from happening. 
XXXX. I did not receive a notice from Bank of America that I had a late payment. Had I known, I would have made a payment much sooner. I also had the funds to pay in full as well. I am providing statements to show my balances. 
XXXX. During this time, I was living in an apartment without heat in the winter months in XXXX XXXX and had to move out quickly because the landlord refused to fix the issues. I moved out and found a new place immediately and was focused on settling in to my new apartment as fast as possible. That was my priority and this was a very stressful time. 
XXXX. On XX/XX/XXXX, I spoke with XXXX XXXX at Bank of America. I explained my situation and she assured me the delinquency payment would be updated from all credit bureaus and marked as current. This conversation was recorded. I feel her statement should be honored. 
XXXX. A friend of mine, who is with Bank of America, had a similar circumstance while his mother was in the hospital and requested to have the late payment removed. Bank of America was able to update the payment history. 
XXXX. For over 20 years, you can see I have not missed one payment and have been responsible. 

For these reasons, I am requesting my 30 day late payment to be removed and changed back to current on all credit bureaus. This would restore my credit rating back to where it was previously to be in a good position for purchasing my first home. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation