Consumer complaint received 2023-12-30
Company: U.S. BANCORP
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
I was looking for a company on XXXX that produces XXXX analyzers for mines. In XX/XX/2023, I found a company XXXX XXXX XXXX XXXX XXXX, which offers XXXX analyzers for mines, for examining stones. They advertise their machines for analizing metals, powders and liquids, which was supposed to solve my problem at XXXX XXXX XXXX. Because although I have a handheld NITON XXXX XXXX, I missed a machine for testing powdered stones and their chemical solutions. They offered their XXXX machine for {$9600.00} with shipping. I made the payment to their account through my bank USBank on XXXX. 

Unfortunately, this shipment was partially looted by XXXX employees. After the sellers completed the missing components and the machine was put into operation, problems arose. Their XXXX machine was doing fake analyses. To check their machine, I tested the same products ( metals, stones, stone powders, electrolytes from electrolysis and electrodes ) with their machine and mine, which was refurbished by XXXX company. 

It turns out that their device makes false results, it does not even detect metal plated on the electrodes : iridium, platinum, gold, silver, rhodium, palladium and others. 

I asked this XXXX company to reprogram their machine for mining, but they can not do it. I asked them for a refund because their machine is not suitable for mining, but they refuse. I asked XXXX XXXX, but they only solve customer cases of non-payment or non-delivery of goods. They don't handle fraud cases like my case. 

I asked my bank US Bank for help in recovering my money, but the people from this bank believed the seller who only sent selected texts of correspondence. 
Moreover, the seller does not have a certificate for this machine or even a manual for this machine. 

They claim that they have the certificate, but it is their secret, which is nonsense, because the certificate must be presented to the seller. I received over XXXX pages of description from XXXX, including safety information - this machine emits dangerous XXXX. I also received certification upon request. This XXXX company should not produce such machines, much less sell them abroad. Not only making false analyses, but there is absolutely no documentation of operation and warnings for recipients. 

I no longer have previous texts with XXXX XXXX from XXXX XXXX XXXX XXXX XXXX, I have a new account on XXXX. She should send all documentation of our conversations. Then you will see that they are lying to customers. They still offer their machines for mines, even though I proved to them that these machines are not suitable for testing powders and liquids. In the texts, XXXX XXXX initially writes that this machine is for testing metals, powders and liquids, but during the argument she admitted that their machine is only suitable for testing metals. But this is not true either, because as I wrote, their machine performs false tests of metals on electrodes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation