Consumer complaint received 2023-10-14
Company: DISCOVER BANK
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
First let me point out that Im XXXX years old suffer from several little illnesses and have XXXX  so any typos in this complaint need to be ignored and try to understand what Im trying to tell you The first one I want to make is that your site is very on user-friendly, like most government websites. If you expect to represent the consumer, then you need to be consumer friendly yourself starting with your policy around user ID and password from user ID perspective most websites, remember the user ID and give them options to the customer and also most even most financial websites. Allow you to see the the password that youre typing in especially if you require a long complicated password such as yours so your practice is around this logging in our PSA and need to be brought up to date at the snuff with todays technology and todays times before you can even begin to represent the customer, so I question your ability right up front. Youll have to show me through your actions with this complaint, that you built that you really do anything well for a customer Yeah, lets get to the complaint Im afraid this complaint is similar to a complaint I just filed about another start up company that just does not have adequate customer service and support to support their products particular company and question here its called blueair.com and theyve use the excuse of a global pandemic not to have served adequate service representatives to answer your questions, or take care of your returns or customer problems with existing product, and Ive gone through all of that with them Whats the global pandemic there hasnt been a global pandemic since the Covid pandemic three years ago so thats all XXXX. Its the cover the fact that theyre trying to sell as much product as they can to bolster the companies profits because they dont have adequate profits and it to hire enough service people to service their product Contacted them many times trying to straighten out their record of which products I bought and which ones I subscribe to replacement filters for blueair.com is a is a filter company an air filter company for the consumer that was fairly well rated by consumer reports thats why are you bothered with the company that begin with now Im sorry I did and I think it had a good resolution would be there for them to re-compensate me for all the money I paid and keep the filters for what theyre worth And one of the things they have not done is demonstrated that their filters are through third-party testing better than anybody elses or least adequate biotic. Would I mean hospital grade because the top air filter sold in a consumer market today or a hospital grade? I have one search filter thats XXXX years old. Still operating well I bought these filters to supplement dad. Do you help the whole house filter and then one filter? I have it in XXXXhe bedroom so that all the rooms have adequate filtering I have done this because I have very serious, XXXX issues and allergic to XXXX XXXX So to summarize the issues I had with this company first of all, I ordered a product and tried to cancel the order and they wouldnt allow me to do it and Ive never received. I was charged for the product and never received it. This is several months ago well during my illness. Im still ill, but I finally feel well enough to complain about a few things like this. Secondly, I contacted them about their inventory, so called inventory what products I purchase which is incorrect and tried to correct it, but there is no adequate tools given to allow the customer to correct it themselves and you cant get to talk to a customer service representative because they dont have enough to go around and they use the excuse of a global pandemic to hide the fact that theyre under funded and probably going bankrupt and third. They havent provided adequate proof that their filters actually work up to a hospital grade filter, and what I mean is testing by a third-party other than consumer reports who I dont consider to be experts in this field there are experts and thats who should do the testing or a government agency Water testing is done by NFS, which is sort of a pseudo-government agency but Im not aware of any agency that does testing for air filters Just a quick note another problem with your website Im trying to publish this the weather other customers dont get sucked into buying their product with lousy service in and have a medical proof of working correctly and I cant get your button to work. Its not my XXXX because my XXXX is new and it works well. Its your website you click on the I want to publish box. Nothing happens. You have to click on it multiple times and sometimes the checkmark shows up and sometimes it doesnt need to fix this. Its a basic part of your website youll be embarrassed. If it doesnt work correctly youll be embarrassed in general because your website sucks. Sorry for my language, but Im getting very frustrated with so-called government agencies that help the consumer that are consumer, focused and sells or adequately funded to have a website thats worth using.

By the way, there are other issues with your website such as not saving information from the past about my address that I wont complain about here but you want to be aware of and you want to try user testing meeting with live users your inadequate website before you re-publish it again Lets do you think Im just a cranky old man and wants to complain. I happen to be a retired technology industry executive spent most of my career in executive positions and companies like XXXX XXXX XXXX, XXXX, XXXX and others, and a respected member of the retired telecommunications community often called upon for advice by companies despite my advanced age and Ive served on a couple of public boards of technology companies, including chairman of the audit committee, as well as other committees And I do respect some companies in the consumer space such as XXXX XXXX is the gold standard for customer service returns, and all of the processing around the customer including their their own credit card, which they publish with XXXX and Im perfectly happy with them the products they sell their return policy, their rewards policy of giving XXXX XXXX back There one day shipping policy the quick shipping on other products and everything about them is the gold standard thats why they have XXXX XXXX  market share in the consumer e-commerce space so youre not dealing with an XXXX here youre dealing with someone who knows a lot about technology a lot about websites, and while yours is so poor and a lot about the way government works and how I can raise complaints with my senator and House of Representatives so I hope you take me seriously because I am dead serious

Company response to consumer: Closed with explanation