Consumer complaint received 2023-01-25
Company: Med-1 Solutions, LLC
State: IN
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX I received notice via mail that I am being sued by Med-1 Solutions for medical debt ( dates of service XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ). The notice of claim stated I owe medical bills totaling {$2100.00}. The claim includes lawyer fees of {$800.00} bringing the judgement total to {$2900.00} and the cost of this action of {$87.00} totaling {$3000.00}. 

On XX/XX/XXXX I called Med-1 Solutions to discuss. I asked if they are a third party that accepted my debt and I was told they are not a third party but instead work directly for the originating hospital ( XXXX  ). I was informed that if I pay the due amount in total before the court date ( XX/XX/XXXX ) I will not have to appear in court and the claim will be settled. During that call on XX/XX/XXXX, I made a payment of {$500.00} towards the total. I was informed my new balance is {$2500.00}. After the payment was processed, I asked if we could settle for a lesser amount. The rep advised me to send an email to their legal team with the subject being the account number and in the body of the email include : the amount I have paid toward the balance, my new balance, and the amount I am requesting to settle for. That email request would then be shared with XXXX  for consideration. I asked if I should just reach out to XXXX  directly and I was informed that Med-1 Solutions is the group that is now handling this situtation. 

As directed, I sent an email to their legal department ( on XX/XX/XXXX ) with the subject being the account number I was given, the amount I had paid so far towards the balance, and my new balance. I also requested to settle for {$1500.00} to be paid by XX/XX/XXXX. 
On XX/XX/XXXX I received a response for their legal team stating they will settle for {$1600.00} if paid before the court date on XX/XX/XXXX. I immediately replied thanking them and agreeing to the new total of {$1600.00}. 

On XX/XX/XXXX I called Med-1 Solutions to make a payment toward the new agreed upon amount. The rep stated the amount owed was still {$2500.00}. I advised that I have an email from their legal team settling for {$1600.00}. The rep then transferred me to the legal department. I advised the rep that I was calling in to pay toward the agreed upon amount. The rep informed me, per her supervisor, that was a typo and they still expected me to pay the full amount. I advised that I have in writing from their legal team that we are settling for the lesser amount. The rep again informed me that was a typo and offered to transfer me to her supervisor. When I spoke with the supervisor, she stated again that the email was a typo and that I am still expected to pay the full amount. I advised, again, that I will pay the agreed upon amount in which the rep stated that again it was a typo and it happens. I have no written communication that their email on XX/XX/XXXX was a typo. It was not until I called in to make a payment that I was informed that they are not honoring the amount that they stated they will settle for. I maintain that I will pay the mutually agreed upon amount of {$1600.00}. With my previous payment of {$500.00}, I have a remaining balance of {$1100.00}.

Company response to consumer: Closed with explanation