Consumer complaint received 2023-09-06
Company: Westlake Services, LLC
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Westlake financial is reporting inaccurate information to all three major credit bureaus that is damaging my credit unnecessarily indicating that I owe more than my loan amount on a vehicle finance for {$7.00}, XXXX in addition, I paid {$5000.00} down as reflected on the loan agreement towards my principal balance of my loan in which was XXXX because of interest on the loan. My car was repossessed and sold at auction ( I believe ) around XXXX of XXXX, I do not know for certain because Westlake financial is refusing to provide me with pertinent information as verification and or documentation about my car being sold at auction and or the amount the vehicle was sold for. I have requested information but they're refusing to provide it to me. Westlake financial told me about the car being sold at auction over the phone as I contacted them for pertinent information about my loan agreement. Westlake financial is reporting to all Three major credit bureaus that my car payment was {$260.00} my car payment was {$260.00} Westlake financial is reporting that I owe XXXX on my car loan in which is the original amount of the loan itself that was taken out on XX/XX/XXXX. Westlake financial is refusing to send me any paperwork clarifying how much my car was sold for at auction, the remaining balance that I may have owed and or give me any pertinent legal paperwork on the vehicle that I previously owned which was a XXXX XXXX XXXX. Westlake financiaXXXX is refusing to acknowledge that I have made on Time payments for 2 conservative years in the amount of {$260.00} starting XX/XX/XXXX bringing my original balance of {$7.00}, {$660.00} to XXXX this does not including partial payments I made after the two year period of on-time payments during the pandemic which was declared a ( natural disaster ) as at some point I started experiencing financial difficulties. In addition please take into consideration that I put a {$5000.00} down payment towards my car purchase and principal balance of the car loan. The loan agreement states that the amount that I am borrowing from Westlake financial is {$7600.00}. The three credit bureaus are not honoring any information that I have presented and are not doing a thorough investigation ( due diligence ) to verify that Westlake financial is reporting true and accurate information, two years of positive payments made to Westlake financial, leaveing me with a Ballance less than XXXX as indicated by Westlake financial on my credit report pulled through XXXX XXXX on XX/XX/XXXX and making no attempts to correct the information even after reviewing information that does not make sense. I was placed in collections on XXXX of XXXX and my first late payment was reported on XX/XX/XXXX of XXXX how could I possibly owe XXXX in which is the original loan amount, if I were making payments on time for 2 years as Westlake financial has reported to the Three major credit bureaus? With that being said there's obviously something wrong! Westlake financial and the three credit bureaus are refusing to fix the information on my reports and or look into my complaint to correct the incorrect information or update the information being provided by Westlake financial although the information being reported is incorrect / inaccurate and has damaged my credit score ( s ) unnecessarily unnecessarily. Thank you for your time and your help!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation