Consumer complaint received 2018-06-12
Company: EVERBANK, NATIONAL ASSOCIATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I was a victim of fraud when I used to be a customer of XXXX XXXX XXXX XXXX XXXX XXXX XXXX. My former checking account that I used to have with XXXX XXXX XXXX XXXX XXXX XXXX XXXX had been opened up by me either in XX/XX/XXXX, or in XX/XX/2017, if I had remembered the year accurately enough, that is. Well, I had met a guy named XXXX XXXX on the XXXX XXXX, XXXX dating site, in which he tells me that he is also known as XXXX XXXX because his father 's 1st name is XXXX. Okay. Well, I never had seen XXXX XXXX before in my whole life in person. Okay. I only had socialized with XXXX XXXX through the XXXX XXXX XXXX dating site, as well as through the social media apps, such as the XXXX app, the XXXX XXXX app, and most recently through the XXXX XXXX app. XXXX had told me in the past that he was stranded in XXXX XXXX, and XXXX was asking for me to help him out, so that way, he can have an easier time getting access to his money from a security company that had held onto his money shortly before the security company had went out of business. Okay. Well, meanwhile, XXXX was trying to get his money transfered out of his security company and into my former checking account that I used to have with XXXX XXXX XXXX XXXX XXXX XXXX XXXX. However, XXXX did not transfer any of his money of into my former XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Neither did he use a check in order for him to do any kind of a mobile check deposit of any kind. Okay. XXXX XXXX had told me that he had depended on a XXXX guy who works for XXXX XXXX XXXX XXXX to transfer some of XXXX XXXX money out of XXXX 's security company, and into my former XXXX XXXX XXXX XXXX XXXX XXXX checking account. That XXXX guy from XXXX XXXX XXXX XXXX had deposited a fake check into my former XXXX XXXX XXXX XXXX XXXX XXXX XXXX checking account via mobile check deposit. XXXX XXXX XXXX XXXX, by the way, is located in some part of XXXX, in XXXX. Okay. My XXXX XXXX XXXX XXXX XXXX XXXX XXXX checking account had gotten closed up as a result that XXXX guy from XXXX XXXX XXXX XXXX depositing a fake check into my former XXXX XXXX XXXX XXXX XXXX XXXX XXXX checking account that I used to have with that bank. Okay. I had asked XXXX XXXX, why did he depend on that XXXX guy from XXXX XXXX XXXX XXXX, in order for him to try to transfer XXXX XXXX money out of his security company, and into my former XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. checking account that I used to have? And that's when XXXX XXXX had told me that he was in a rush for him to hurry up and go to the airport in XXXX XXXX, in order for XXXX XXXX to go purchase an airline flight ticket, so that way, he can be able to finally leave XXXX XXXX, in order for him to come back to the United States. Therefore, because of the fact that XXXX had said that he was in a rush to hurry up and get to the airport, in order for him to go buy himself an airline flight ticket, that XXXX had told me that he was trying to save some time, by trying to get a staff worker from XXXX XXXX XXXX XXXX, in XXXX, to transfer XXXX XXXX 's money from XXXX 's security company to my former XXXX XXXX XXXX XXXX XXXX XXXX XXXX   checking account for XXXX . Okay. However, it was unfortunate that the staff worker from XXXX XXXX XXXX XXXX, in XXXX, had supplied XXXX XXXX XXXX XXXX XXXX XXXX XXXX with a fake check into my former checking account, via mobile deposit, and I did not know about the fraudulent transaction until after the fraudulent transaction activity had occured. Okay. I have only had the opportunity to have telephone conversations with XXXX XXXX, via telephone calls, as well as via text messaging, but I never have had any moment of opportunity for me to communicate directly with the XXXX guy who works for XXXX XXXX XXXX XXXX, because my XXXX cell phone does not allow me to make any phone calls to any part of XXXX, whatsoever. I don't know about to the rest of XXXX, because I haven't even asked my XXXX cell phone carrier that question yet. Okay. My XXXX cell phone carrier is XXXX XXXX XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation