Consumer complaint received 2018-06-29
Company: Navient Solutions, LLC.
State: TX
Product: Debt collection
Sub-product: Private student loan debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted your employer

Complaint:
Today, a bunch of faxed documents were given to me by a lady from my the payroll staff. ( It was right before we closed, so I forget her name. Please forgive me. ). I was very upset and immediately skeptical of the documents I received today because I am in repayment for my loans. I called this number and the agent refused to send me proof of this Order in a certified document or any identification. ( Agent number, supervisor, etc. ) I have XXXX called several times by reps form the XXXX  XXXX although my debts are consolidated and repayment. They constantly call my work cell number after several requests to get them to stop. After this occurred, I took the documents after I called above and began to research the company via the Dept. of Education Website. 

I logged on to the XXXX Department of Education and was provided this number for XXXX. XXXX at tacy, Today, a bunch of faxed documents were given to me by a lady form the payroll staff. ( It was right before we closed, so I forget her name. Please forgive me. ). I was very upset and immediately skeptical of the documents I received today because I am in repayment for my loans. I called this number and the agent refused to send me proof of this Order in a certified document or any identification. ( Agent number, supervisor, etc. ) I logged on to the US Department of Education and was provided this number for XXXX. XXXX https : //studentaid.ed.govXXXXXXXX XXXX XXXX And spoke with XXXX XXXX with XXXX XXXX XXXX   XXXX . 

She looked up my account via my social, name and number and found no information for my loans. She also tried to use the account number on this fax sheet and has no success. She also confirmed that the phone number on the top of the fax was not a XXXX XXXX XXXX XXXX number. There was also no XXXX XXXX Or XXXX XXXX on the staff. ( I am currently in repayment, so this did not surprise me. ) She advised I report this incident to the U.S. Department of Education which I have. When I called the Department of Education at XXXX, they did not have any information with my name with XXXX XXXX. ( As thy should not because I am currently in repayment and not with this agency. ) I am asking that you request proof of verification of my account with this company before proceeding with any garnishment. I Ian filing a complaint tonight. This is very concerning as my identity was compromised earlier this year. 

I am also reporting this incident to the FCC as well. I wanted you to have this official email before I do so, as this is not an authentic document. I will feel free to talk to you it is regard whenever you are able. 



https : //studentaid.ed.govXXXX XXXX XXXX And spoke with XXXX XXXX with XXXX XXXX XXXX   XXXX XXXX 

She looked up my account via my social, name and number and found no information for my loans. She also tried to use the account number on this fax sheet and has no success. She also confirmed that the phone number on the top of the fax was not a XXXX XXXXXXXX XXXX XXXX number. There was also no XXXX XXXX Or XXXX XXXX on the staff. ( I am currently in repayment, so this did not surprise me. ) She advised I report this incident to the U.S. Department of Education which I have. When I called the Department of Education at XXXX, they did not have any information with my name with XXXX XXXX. ( As they should not because I am currently in repayment and not with this agency. ) I am asking that you request proof of verification of my account with this company before proceeding with any garnishment. I Ian filing a complaint tonight. This is very concerning as my identity was compromised earlier this year. 

I am now reporting this incident to the FCC as well. I have sent an email to my payroll supervisor as well to explain the misrepresentation by this company. 

XXXX XXXX

Company response to consumer: Closed with explanation