Consumer complaint received 2023-02-02
Company: The Phoenix Recovery Group
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
My life has been ruined! Thank God I Found CFPB. XX/XX/XXXX I Got A notice to vacate XX/XX/XXXX from a property I was living at ( XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX Tx XXXX. XXXX XXXXXXXX Totally extorted! & Lied To Me! Ive never seen or heard of a company so horrible & horrific! The Manager XXXX XXXX, fraudulently lied & extorted me & my XXXX XXXX XXXX fianc out of her property. At the time we were both XXXX & honestly we didnt know our rights 100 %, But Now We Do. XXXX XXXX XXXX We Woke Up To A Letter On our front door stating that we had to be off of the property before XXXX XXXX XXXX XXXX ( 1 day ) or we will be evicted & sued! Mind You On XX/XX/XXXX We Just Paid ( XXXX XXXX ) {$4000.00}, Which Was The Last Of Our XXXX XXXX Money From XXXX! Scared Young Teenagers We Packed Our Clothes & Were On The Street XXXX Living House To House, we didnt even get a chance to take our bed or nun of our other belongings XXXX XXXX had the maintenance guys throw it in the dumpster & Change The Locks! XXXX XXXX threatened us & insisted that we must leave Before ( XXXX XXXX XXXX XXXX ) We Even Went over our least agreement & realized there were multiple errors & mistakes on XXXX  End. She Never Justified This Wrong Doing Of hers! She Even stopped answering The Phone For Me & My fianc! Weeks & months Went By She Never responded or explained this horrible situation, we were left in the dark. Here it is ( XXXX XXXX ) We Are Still traumatized & Never recovered from this horrific situation! What makes this whole entire situation worse & our biggest problem Which Has Ruined Our Lives! is that we now owe a balance of ( {$9400.00} ) To ( phoenix recovery ) & It Is On Both Of Our Credit reports, Which Means we cant move into another property until this balance is paid in full. Weve even tried to apply to other apartments But theyve all denied us due to the balance with ( phoenix recovery group ) Phoenix recovery group never reached out to me to let me know anything so i was totally blind sided, one day I checked my credit report & seen there had been a balance placed, when I tried to reach out to Phoenix they never answered the phone or let me know anything about this situation or balance, they just placed it on my credit. This Situation Has Totally Runied Our Lives & living situation We are currently homeless Till this day. I wouldnt wish this on anyone & I hope We Get The Help We Deserve, We Have Reached Out to multiple attorneys & even went downtown to our court house ( XXXX XXXX courthouse ) & No One Can Help Us. We Were Totally violated, extorted, and took advantage Of By Both Of these companies! ( XXXX XXXX ) ( PHOENIX RECOVERY GROUP ) We Deserve Justice Our rights Were violated on every level of law! & now our credit & life is runied! # justiceforus. In the documents I attach you will notice ( XXXX XXXX ) put invalid lease violation codes that were Fraud & incorrect! Me out my fianc have never been in the military!!! Please review the documents carefully you will quickly see her error!

Company response to consumer: Closed with explanation