Consumer complaint received 2023-12-08
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
On Thursday, XX/XX/2023 it came to my knowledge that my Chase credit card account ending in the last four digits of XXXX was initiated to " account closed ''. I found it perplexing and strange that my credit card was closed when I had used it the day prior with no issues while making purchases. I have been a member of my Chase credit card for approximately the last XXXX to XXXX months, so I am just fairly new to establishing a business/customer relationship with Chase. 

I proceeded to call the customer service number listed on the back of the credit card to learn what was going on. I was informed by the representative that they had limited access to viewing the reason for the account being closed and they were not able to give me an explanation for the closure. I then proceeded to go to my local Chase bank and speak with the manager of the branch. The manager of the branch informed me that they were not able to see what was the reason for the closure and that it was strange there was no reason listed. The branch manager then further informed me that I needed to call the number on the back of the credit card and that I should be given a reason as to what happened. 

I proceeded to call again and eventually, a representative I spoke with informed me that Chase was going to send out a document by mail for the explanation of the account being closed. I was further informed that something was mentioned with the words " negative media '' as a reason for the account being closed but the representative could not elaborate more on the reason. I informed the representative that I do not have social media and have never mentioned any negative news media about any bank, especially Chase, so they must have the wrong person with whom they are closing the account. I thanked the representative for their time and concern into the matter. 

I am now unfortunately and sadly having to submit a complaint with CFPB in regards to this situation. The credit card that I had with Chase for the last XXXX to XXXX months was a credit card with a credit limit of {$500.00} and I have always paid on time during the duration of having the credit card. There has never been any derogatory, delinquent, or negative/suspicious activity, action, or remark with my account, which I even verified with the representative when reviewing my account. 

I am now requesting that CFPB take the time to look into this situation and that an amicable solution can be reached. Not sure if this was some system error of Chase, but my account should never have been closed. I have maintained the account in good responsible standing as well as the rest of my bank credit cards that I have. Never have I not paid a bank for the credit I have used with my credit cards. This is the first time experience that a credit card account of mine has been closed without notice. The best solution or outcome would be that the account be re-opened and continue to establish a credit history with Chase to keep reflecting on my credit report with the credit bureaus. However, this unfortunate and unforeseen event of my account being closed harms my overall credit history and reporting with the credit bureaus. I never authorized the account to be closed and unfortunately, I find it very unfair and as a deceptive practice that the bank has the decision/discretion to close an account without notice at any time. There is just no legitimate valid reason for the account being closed. Thank you for your time and consideration in this matter.

Company response to consumer: Closed with explanation