Consumer complaint received 2023-09-30
Company: WELLS FARGO & COMPANY
State: AK
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XXXX Print complaint CLOSED Submitted STATUS Submitted to the CFPB on XX/XX/XXXXXXXX  PRODUCT Checking or savings account ISSUE Opening an account We received your complaint. Thank you. 

We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT Dear CFPD, In XXXX Wells Fargo Bank began opening fraudulent homeowners insurance accounts for me. They claimed the loan I had with them required the insurance but I didnt have it. I had active homeowners insurance but they didnt care they still created more and more fraudulent accounts and charged my checking account. I requested a refund but they refused. They offered me {$50.00}, {$100.00}, and {$1000.00} on a {$15000.00} claim to close my complaint. I refused their minimum offers because they destroyed my credit and gave me eight years of grief so far on this issue. They even assigned a negotiator but only offered me {$1000.00} which I refused while requesting {$15000.00}. I am requesting your assistance to resolve this dispute. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX XXXX Dear WFClaims, I am so tried of attempting to contact you regarding your financial abuse of our banking systems and the Federal Governments direction to you to resolve your illegal Wells Fargo account activations. I first noticed you illegally account creations for me back in XXXX. You created thousands of dollars worth of charges on my Wells Fargo account because you incorrectly charged my account because you thought I didnt have home owners insurance on my home used as security in my Wells Fargo mortgage. Thousands of dollars of fees were generated because you magically created homeowners insurance accounts for me without my knowledge. When your illegal actions were discovered the litigations began. You started off offering me {$50.00} to forget the issue, then {$1000.00}. See the below emails. I rejected them all because you have caused me tens of thousands of dollars of pain over theses issues. Then you just decided to ignore me. I filed a claim with Wells Fargo regarding how they stole thousands of dollars from me by creating duplicate homeowners insurance policies for me and paying for them by stealing the payments from my Wells Fargo checking account. Wells Fargo claim # XXXX, filed in XXXX of XXXX. XXXX new account. # XX/XX/XXXX. My claim originates from Wells Fargo creating non-authorized homeowners insurance accounts in my name for the line of credit I have with them. They required that I have homeowners insurance and after I got it and informed them of it they then created non-authorized parallel homeowners insurance accounts for me on two separate occasions. Just one event resulted in a duplicate {$400.00} per month homeowners policy for approximately 11 months. The other cost me {$600.00} per month for another duplicate homeowners policy for approximately 11 months. These outrageous premiums were generated by Wells Fargo granting access to my credit report to these insurance companies. The FCRA requires any user of a credit report to notify the consumer and Wells Fargo never notified me of these actions. Fair Credit Reporting Act ( FCRA ). Well Fargo automatically without my permission paid for these duplicate policies by stealing the outrageous month payments from my Well Fargo checking account! I knew nothing of these Wells Fargo illegal actions. Wells Fargo failed to inform me they purchase these duplicate homeowners policies for me thus I have no idea how many monthly payments they stole from my checking account. Wells Fargo has never provided me with any of this information and refuses to help resolve it or pay me back! I contacted Wells Fargo each time attempting to resolve these issues but they claimed they could do nothing and refused to do anything to resolve them. Each time Wells Fargo created non-authorized duplicate homeowners insurance policies that operated while my own homeowners policy was still operating. Wells Fargo stole these outrageous payments from my checking account and never informed me or paid me back. Wells Fargo stole money from me, caused me years worth of grief over these issues and damaged my credit report which caused me denial of coverage and much higher premiums... Well I am done requesting that you resolve this issue. My nexts complaint letters will be directly targeting the federal government agencies and courts that directed you to resolve your illegal account creations. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX XXXX Re : Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : XXXX, Very well XXXX ( since you and Wells Fargo feel no responsibility for the thousands of dollars you stole from me while illegally creating duplicate homeowners insurance accounts in my name and also breaking numerous federal laws ) I will forward this case to federal authorities and the FCRA. XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX wrote : Good morning XXXX, Im sorry to hear you are still having concerns regarding your Wells Fargo Home Equity account. As we previously discussed on XX/XX/XXXX and again during our mediation session on XX/XX/XXXX the mediation program does not support Home Mortgage or Home Equity accounts or any issues or concerns regarding those at this time. Please contact Wells Fargo Home Equity Executive Complaints Office for further handling of your concerns at ( XXXX ) XXXX. I do apologize that I am unable to assist you further with this matter. Thank you, XXXX Claims Representative Wells Fargo Bank , N.A . Tel ( XXXX ) XXXX From : XXXX XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX  To : XXXX Claims Representative XXXX Subject : Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX I filed a claim with Wells Fargo regarding how they stole thousands of dollars from me by creating duplicate homeowners insurance policies for me and paying for them by stealing the payments from my Wells Fargo checking account. Wells Fargo claim # XXXX, filed in XXXX of XXXX. XXXX new account. # XX/XX/XXXX. My claim originates from Wells Fargo creating non-authorized homeowners insurance accounts in my name for the line of credit I have with them. They required that I have homeowners insurance and after I got it and informed them of it they then created non-authorized parallel homeowners insurance accounts for me on two separate occasions. One event resulted in a duplicate {$400.00} per month homeowners policy for an unknown number of months. The other cost me {$600.00} per month for another duplicate homeowners policy for an unknown number of months. These outrageous premiums were generated by Wells Fargo granting access to my credit report to these insurance companies. The FCRA requires any user of a credit report to notify the consumer and Wells Fargo never notified me of these actions. Fair Credit Reporting Act ( FCRA ). Well Fargo automatically without my permission paid for these duplicate policies by stealing the outrageous month payments from my Well Fargo checking account! I knew nothing of these Wells Fargo illegal actions. Wells Fargo failed to inform me they purchase these duplicate homeowners policies for me thus I have no idea how many monthly payments they stole from my checking account. Wells Fargo has never provided me with any of this information and refuses to help resolve it or pay me back! I contacted Wells Fargo each time attempting to resolve these issues but they claimed they could do nothing and refused to do anything to resolve them. Each time Wells Fargo created non-authorized duplicate homeowners insurance policies that operated while my own homeowners policy was still operating. Wells Fargo stole these outrageous payments from my checking account and never informed me or paid me back. Wells Fargo stole money from me, caused me years worth of grief over these issues and damaged my credit report which caused me denial of coverage and much higher premiums. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX - Sent from my XXXX lender-placed insurance. XXXX XXXX XXXX By XXXX XXXX XX/XX/XXXX More than XXXX people who took out car loans from Wells Fargo were charged for auto insurance they did not need, and some of them are still paying for it, according to an internal report prepared for the banks executives. The expense of the unneeded insurance, which covered collision damage, pushed roughly XXXX Wells Fargo customers into delinquency and resulted in almost XXXX wrongful vehicle repossessions, according to the XXXX report, which was obtained by XXXX XXXX XXXX XXXXXXXX . Among the Wells Fargo customers hurt by the practice were military service members on XXXX XXXX. Wells Fargo, one of the largest banks in the United States, is struggling to repair its image after a scandal in which its employees created millions of credit card and bank accounts that customers had never requested. That crisis, which came to a head last year, toppled XXXX XXXX chief executive and led to millions of dollars in fines. The bank also stands accused of having made improper adjustments to the terms of the home loans of customers who were in bankruptcy, which Wells Fargo denies. XXXX Re : Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX Sent from my XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : I filed a claim with Wells Fargo regarding how they stole thousands of dollars from me by creating duplicate homeowners insurance policies for me and paying for them by stealing the payments from my Wells Fargo checking account. Wells Fargo claim # XXXX, filed in XXXX of XXXX. XXXXnew account. # XX/XX/XXXX. My claim originates from Wells Fargo creating non-authorized homeowners insurance accounts in my name for the line of credit I have with them. They required that I have homeowners insurance and after I got it and informed them of it they then created non-authorized parallel homeowners insurance accounts for me on two separate occasions. One event resulted in a duplicate {$400.00} per month homeowners policy for an unknown number of months. The other cost me {$600.00} per month for another duplicate homeowners policy for an unknown number of months. These outrageous premiums were generated by Wells Fargo granting access to my credit report to these insurance companies. The FCRA requires any user of a credit report to notify the consumer and Wells Fargo never notified me of these actions. Fair Credit Reporting Act ( FCRA ). Well Fargo automatically without my permission paid for these duplicate policies by stealing the outrageous month payments from my Well Fargo checking account! I knew nothing of these Wells Fargo illegal actions. Wells Fargo failed to inform me they purchase these duplicate homeowners policies for me thus I have no idea how many monthly payments they stole from my checking account. Wells Fargo has never provided me with any of this information and refuses to help resolve it or pay me back! I contacted Wells Fargo each time attempting to resolve these issues but they claimed they could do nothing and refused to do anything to resolve them. Each time Wells Fargo created non-authorized duplicate homeowners insurance policies that operated while my own homeowners policy was still operating. Wells Fargo stole these outrageous payments from my checking account and never informed me or paid me back. Wells Fargo stole money from me, caused me years worth of grief over these issues and damaged my credit report which caused me denial of coverage and much higher premiums. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX View full complaint Sent to company STATUS Sent to company on XX/XX/XXXXXXXX  We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company still working STATUS Company response is in progress as of XX/XX/XXXXXXXX  The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. 

COMPANY 'S INTERIM RESPONSE We`ve established contact with our customer, XXXX XXXX . We`ll need additional time to ensure we fully address all of the concerns brought to our attention and provide a thorough response. We appreciate your patience as we finalize our research. 
Company responded STATUS Company responded on XX/XX/XXXXXXXX  RESPONSE TYPE Closed with explanation Company 's Response Thank you for speaking with me about your concerns with insurance, monthly payment, communication with us, news coverage, and mediation process. I appreciate the opportunity to help you, we`ve reviewed these matters and are providing you with additional information. We began tracking insurance in XXXX, and sent notification when we could not verify insurance coverage in XXXX. While we never charged insurance to your account, we did obtain temporary policies to provide coverage for the property, and when we received evidence of insurance, the policies were cancelled. This did not involve a review of your credit history, and you were not financially impacted. The account reached end of draw, and your payment increased in XXXX, to ensure the account would be paid in full. The increase was to ensure the principal and interest was paid in full. We can confirm the temporary policies were not elaborated on in prior responses, nor did we clarify the end of draw situation, and apologize, as this may have clarified things sooner. We acknowledged the news stories involving Wells Fargo, and confirmed we did do a review as he claimed he was impacted by unauthorized accounts. Confirmed we completed a mediation session and we offered {$1000.00}, which was declined. While we can not negotiate this further, you may contact us to accept the offer. Here are important account details we`d like you to know. The next payment is due on XX/XX/XXXX. I`m glad we spoke about your concerns. I appreciate the opportunity to help you, and I`ve attached a copy of our response letter. 
ATTACHMENTS XXXX, XXXX ( XXXX XXXX  ) Feedback provided STATUS Feedback provided on XX/XX/XXXXXXXX  Your feedback THE COMPANYS RESPONSE ADDRESSED ALL OF MY ISSUES No ADDITIONAL COMMENTS What payment for what balance for what account? 
I UNDERSTAND THE COMPANYS RESPONSE TO MY COMPLAINT No ADDITIONAL COMMENTS What payment are you referring to? There isnt any reference? 
THE COMPANY DID WHAT THEY SAID THEY WOULD DO WITH MY COMPLAINT No ADDITIONAL COMMENTS My account was charged thousands of dollars for make-believe home owners policies. Just because you can not locate these charges does not make them disappear. Wells Fargo made these changes, not me. You are accountable for the confusion not me. You financially attacked me I did nothing to Wells Fargo. You were the accuser and created the fictional charges and you automatically removed payment for your accusations from my Wells Fargo account. You are the accuser here not me therefore you must prove you did not remove these funds from my account. You are behaving ill-responsibly. You made the accusations so you are now responsible to prove Wells Fargo did not force me to pay for their make-believe homeowners accounts. You have zero evidence that Wells Fargo did not force me to pay for your billing. I certify that I watched in real time as Wells Fargo removed thousands of dollars from my Wells Fargo account. I was there I am a witness. You were not there so dont attempt to tell me what really happened. I saw it, I complained over and over. Wells Fargo didnt care then and still doesnt care. 
What happens now? 

The complaint process is complete and your complaint is now closed. 

We have taken the following additional actions on your complaint : We added your complaint to the CFPBs Consumer Complaint Database. 
Your feedback, and feedback from others, helps us understand how companies are addressing concerns raised by consumers in their complaints. We will also share your feedback with the company. 
We have also shared your complaint with the Federal Trade Commission, which will add your complaint to its database for state and federal law enforcement agencies. 
We appreciate your participation in the complaint process and your feedback on the companys response. Both are important to us and consumers who may have similar issues and concerns. 

Closed The CFPB has closed my complaint? Even while Wells Fargo never repaid to me the XXXX  of dollars they stole from me. They just tried to throw a couple dollars at me after stealing XXXX  of dollars from me along with a decade of them harassing me without them being held accountable for creating fake insurance accounts and forcing me to pay for them and altering my credit card rates with absolutely no notice and then forced me to pay for the resulting fees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation