Consumer complaint received 2022-12-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/, XXXX XXXX  and I parted ways. I walked into the XXXX, FL Branch for a new debit card. The one in my hand wouldn't allow me to make ATM deposits as of the night before, XXXX XXXX XXXX A simple request became a problem because the new debit card accepted a {$5.00} ATM deposit, but placed it in a complete different account. At that point, my helper called XXXX XXXX over for help. His title was Store Manager, tel : XXXX XXXX XXXX. 
He went to his desk, made a phone call, called me over, and closed my account. Just like that. He then gave me {$200.00} plus dollars. I kept saying, " That's not my account. '' He then said, " Are you XXXX XXXX. XXXX? '' I said, " Yes. '' Then he said, " Well, this is the only account we have under this name and that's the balance " So, I took the money handed to me and went straight to the Local Police department because this is the THIRD account that gets closed on me wrongfully. There's the XXXX issue in XXXX, XXXX XXXX issue in XXXX, now XXXXXXXX XXXX issue. My XXXX XXXX account was stolen by XXXX and XXXX. My Business Bank of America account was closed by XXXX behind my back. All the other accounts were stolen and closed by XXXX behind my back. So, I went to the XXXX Police department for XXXX XXXX discrimination. I was given case # : XXXX. Officer XXXX. 
After I left the Station, I went to Bank of America. ( See Attachment ) XXXX XXXX was my helper. She opened a Personal Checking account for me. A few days later XXXX was all up my business again causing problems with the account, duplicating debit cards. 
Today, XXXX I arrived to XXXX XXXX NV around XXXX XXXX XXXX XXXX. Terminal 3. Around XXXX XXXX I decided to log online to check my account, and my username and password would not work. It worked on the 4th try. Then, when I logged in, {$73.00} and change was missing. So, I clicked transactions detail. It reflects that the XXXX XXXX already charged my night, and I'm not even there yet. 
I've been resolving the issue via email. XXXX responded and said they did that to simply obtain their deposit. I'm convinced this is XXXX and his team players causing this problem. 
Since they caused the XXXX XXXX issue at the XXXX XXXX ( near XXXX XXXX ) XXXX, FL on XXXX XXXX XXXX  ; and then they caused the XXXX XXXX issue on XXXX XXXX XXXX XXXX, MI. Remember how that problem caused me to reduce my nights at the XXXX XXXX XXXX XXXX XXXX MI. 

Look at them now. I'm convinced it's them causing this Bank of America issue with XXXX XXXX. 

In conclusion, please put a complete STOP to XXXX switching my debit card and changing the name on it. The account is my personal checking account. It should only have one name, XXXX XXXX XXXX. And that's for account number XXXX XXXX XXXX. He really needs to STOP checking my online account information ( transaction/balance ). That's so disrespectful! Please place an end to his intrusion. 

Thank You, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation