Consumer complaint received 2021-10-18
Company: DriveTime
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Problem with additional add-on products or services purchased with the loan

Complaint:
Refund of all payments made and this is a now a Class Action Lawsuit. 
I am writing in regards to owning this lemon of a vehicle for 2 years and 2 months now. I have been paying way over market value and I was promised to be considered for the CHAMP program after 2 years and satisfaction payments made to my account. Well I went in to talk to the office on Saturday XXXX and was told by the receptionist at the XXXX location that I would have to pay the vehicle down to {$5000.00} to be able to participate. I am current at a payoff amount of {$16.00}, XXXX for a XXXX XXXX XXXX and this is worth {$4000.00} in Good condition. I am paying over {$450.00} a month for this used car. Having numerous issues with the repairs and I have a list of items I have had to fight for since I owned the car. Poor customer service to add on to the dissatisfaction and lurk/bait and lye sales tactics. I have spoken to numerous managers from the beginning, XXXX, XXXX and the regional office. I have now spoken to someone because I went months trying to get a bill date change and it took me 2 or 3 months to get this rectified. However I want to return the car and this payment reduced to the market value and whipped off of my financial obligations. There were too many promises made that have not been fulfilled and I am being charge 400 % of what the car is worth. This is ridiculous. I am not happy with my purchase and the way I have been treated and I am not making any leeway of ever getting the balance down. This is a scam to get people to purchase a car and I needed reliable transportation. I have a list of recent bills and also previous emails that I can print off and send to you that I have been trying for months and years to rectify this situation. Now its just overwhelming and exhausting. I felt so betrayed from Saturday until now. 
Desired Resolution : Refund Desired Outcome I would like to voluntarily like to return this used car and my refund provided back on my payments and provided a letter of forgiveness of the over charge of the car I signed and the debt whipped clear of the purchasing charges. I want the resolution so that I can purchase a car out right instead of being changed this 400 % for a used car that I will never get any repairs done because they refuse to pay for and poor service. 

Have you complained to the firm/agency/business? Yes What was their response? I kept being referred to different managers or I was provided a number to like a manager named XXXX in Texas that never answered his phone nor returned my phone messages I left his number is [ protected ] and I have spoken with a XXXX XXXX, XXXX XXXX, XXXX XXXX to name a few that I have reached out since I purchased this car. 
Was an oral or written warranty given? Yes Did you sign any documents? Yes Date of Transaction : Fri, XX/XX/XXXX Place of Transaction : XXXX Location Total Amount of Damages : over {$2500.00} of repairs and the car cost {$3900.00} Salesperson 's Name : XXXX XXXX Witness to Transaction : Was the product or service advertised? : Yes If yes, indicate the date and how it was advertised : it was on the website back on XX/XX/XXXX Do you have an attorney? No If yes, please provide the attorney 's name and address : Is any legal action pending? : No List any other consumer agencies contacted : May we provide your name and telephone number to the media in the event of an inquiry about this matter? : Yes May we send a copy of your complaint to another government agency for their review or investigation? : Yes Additional Comments : I have additional documentation to fax in so please provide a toll free number or a local fax number for me to submit. Thanks for your time and attention to this matter. 
Your Age : Under the age of XXXX Military/Veteran Status : How did you hear about our complaint form ( please choose only one ) : Another Arizona State Agency/State Legislator Declaration 2 : XXXX XXXX XXXX Date : XX/XX/XXXX Yes this was mine that I had forwarded to you to have you use as a guide to file a complaint. But at least you had it. 
Sincerely, XXXX XXXX Independent Consultant [ protected ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation