Consumer complaint received 2017-05-17
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My complaint is with your office and how you do nothing to help the individual consumers against big mortgage companies. I filed a complaint with your office on  XXXX   XXXX ,  XXXX , ID #  XXXX  for incorrect information on my credit report. I provided you proof that the debt in which Nationstar Mortgage indicated that I owed them did not exists as I had completed a Deed-in-Lieu of foreclosure in which they were a party to as they had to complete the assignment of mortgage in order for the transaction to take place back in  XXXX  is when it was recorded in  the county r ecorders office and taken care. As of  XXXX   XXXX  Nationstar attempted to start collecting this debt by various letters and phone calls to me. Do to your belief in Nationstar Mortgage  XXXX  after I provided you in  black  and white the documents. They have prepared another assignment of mortgage to a different mortgage company who started to come after me for this same debt. I filed a compliant with various agencies who are suppose to help the consumer and every last  one  of them believed Nationstar Mortgage even after I provided all of them proof. Well not until I filled a complaint with the Office of the Florida Attorney General,  XXXX   XXXX  that I was able to get something accomplish. This could have been avoided with Nationstar assigning this debt to another mortgage company  XXXX   XXXX  had your office did their job in the first place. This has caused me a great deal of stress. I could n't get a loan to hire an attorney to pay their retainer due to this fraudulent information on my credit. Your office is a complete joke for consumers you do n't help the little people. I filed a total of  3  complaints with your office (  XXXX   XXXX ,  XXXX  ID #  XXXX  for loan modification, collection and foreclosure and on  XXXX   XXXX ,  XXXX  ID #  XXXX . Your office just closed my complaint had you listen to me they would have not been allowed to sell the debt to another mortgage company. What really gets me is I am out so much money to fight them in court and they are fighting me so bad its crazy and they are dead wrong. Your office had an opportunity to do what it is suppose to do and you failed. I have a debt of over {$200000.00} showing outstanding on my credit and your office choose to do nothing but listen to them when I told you they had no rights to me but you made this a triple affect by allowing them to assign the mortgage to another mortgage company and have them to come after me. The other mortgage company as per the letters attached indicates they were misled b y Nationstar into believing they purchased a Note and mortgage was outstanding but they acknowledged the Deed in Lieu was completed. Your office is just a complete waste of time as you do not do anything to help anyone. All the compliant is for is for people to just make complaints and you do absolutely nothing. The assignment of mortgage from Nationstar  to  XXXX   )  ASSIGNMENT Date :  XXXX / XXXX / XXXX   XXXX  AM  Grantor  : NATIONSTAR MORTGAGE  XXXX   XXXX   XXXX / XXXX / XXXX   XXXX   XXXX  ) Grantee :   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX   XXXX   XXXX / XXXX / XXXX   XXXX    XXXX    XXXX   XXXX   XXXX   XXXX   XXXX / XXXX / XXXX   XXXX    XXXX    XXXX    XXXX   XXXX   XXXX   XXXX    XXXX   XXXX   XXXX   XXXX / XXXX / XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  &  XXXX   XXXX   XXXX   ( )  Book Type :  XXXX  Book / Page :   XXXX  / 918 # of Pages : 1 Legal Description   XXXX   XXXX   XXXX   XXXX   XXXX   I e ven filed a complaint with   XXXX   XXXX   XXXX   and their investigation remain unchanged as the debt was to remain on my credit report even after file a investigation with proof of the information was not to be on my credit. These agencies are truly not to help any  one. I want this publish to let consumers know you really must go to the Office of the Attorney General as the other agencies do no thing to help consumers and that this will take over a year to get resolved. So sad for the consumer

Company response to consumer: Closed with explanation