Consumer complaint received 2017-05-02
Company: Army and Air Force Exchange Service
State: AL
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Collected or attempted to collect exempt funds

Complaint:
On   XXXX   XXXX   I made a dispute requesting the last four years of statements.  Emailed received said that they can't provide the last four years of statement.  On   XXXX   XXXX   requesting proof before   XXXX  .  

You'll have to contact  XXXX  and ask. 

Is   XXXX   XXXX   representing you in regards to this account? If you have retained an attorney, I can only speak with your attorney going forward.

  XXXX   XXXX    XXXX   XXXX  
Division Manager   XXXX   XXXX   XXXX   XXXX   Toll free:  XXXX  | Fax:   XXXX   Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it


-----Original Message-----
From:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  ]
Sent: Tuesday,   XXXX   XXXX   XXXX     XXXX   XXXX  
To:   XXXX   XXXX   Subject: RE: Dispute 

How would I know whether AAFES decides to consider settlement in  XXXX ?


-----Original Message-----
From:   XXXX   XXXX       XXXX   XXXX ]
Sent: Tuesday,   XXXX   XXXX   XXXX     XXXX   XXXX  
To:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   Subject: [Non-DoD Source] RE: Dispute 

In order to stop the garnishment you have to pay the balance in full. Payment plans will not stop federal offsets. 

If the garnishment has started and AAFES decides to consider settlements in   XXXX  , yes, paying a settlement in full would stop the garnishment as doing so would remove the lien attached to your social.

Thank you,
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   Toll free:   XXXX   | Fax:  XXXX  Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it


-----Original Message-----
From:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   
Sent: Tuesday,   XXXX   XXXX   XXXX     XXXX   XXXX  
To:   XXXX   XXXX  
Subject: RE: Dispute 

What is the amount that I have to pay?  Once the garnishment start can I make a offer in  XXXX ?


-----Original Message-----
From:   XXXX   XXXX   XXXX  
Sent: Tuesday,   XXXX   XXXX   XXXX      XXXX   XXXX    To:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   Subject: [Non-DoD Source] RE: Dispute 

The only way to prevent garnishments of federal funds is to pay the account in full.  The lien on your social will remain in place until the debt is satisfied.

Thanks,
  XXXX   XXXX   XXXX  
Division Manager   XXXX   XXXX   XXXX   XXXX   Toll free:   XXXX   | Fax:  XXXX  Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it


-----Original Message-----
From:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   
Sent: Tuesday,   XXXX   XXXX   XXXX     XXXX   XXXX  
To:   XXXX   XXXX  
Subject: RE: Dispute 

What can I do to avoid the garnishment off my SSN check until I can make offer in  XXXX ?   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   


-----Original Message-----
From:   XXXX   XXXX   XXXX  
Sent: Friday,   XXXX   XXXX   XXXX      XXXX   XXXX   
To:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   
Subject: RE: Dispute 

Everything was requested on   XXXX   

Thanks,
  XXXX   XXXX   XXXX  
Division Manager |   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   | Fax:  XXXX  Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it


-----Original Message-----
From:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   
Sent: Friday,   XXXX   XXXX   XXXX     XXXX   XXXX     To:   XXXX   XXXX   Subject: RE: Dispute 

I want some kind of proof before  XXXX .  I would like a copy of the statement that you send me for this debt from your company and   XXXX   XXXX   statement.

-----Original Message-----
From  XXXX   XXXX   XXXX   XXXX  ]
Sent: Thursday,   XXXX   XXXX   XXXX     XXXX   XXXX  
To:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   
Subject: RE: Dispute 

We cannot provide the last four years of statements; however, Proof of Debt was requested on  XXXXX XXXXXXXXXXXXX XXXXXXXXXX/XX/XXXXX/XXXXX  and will be sent to you by mail.  It was also mailed in   XXXX   XXXX   XXXX  .

Thank you,
  XXXX   XXXX   XXXX  
Division Manager |   XXXX   XXXX   XXXX   Toll free:   XXXX   | Fax:   XXXX   Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it


-----Original Message-----
From:   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   
Sent: Wednesday,    XXXX   XXXX   XXXX      XXXX   XXXX  
To: aafescustomer
Subject: Dispute 

Please forward the last four years of statements.   Account number   XXXX   XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation