Consumer complaint received 2022-06-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: DC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I saw an ad online about a body painting event hosted by XXXX XXXX XXXX XXXX and a date of XX/XX/XXXX. This was on XXXX, a site for booking events online. I purchased a ticket for {$99.00} plus fees for a total of {$110.00} and when I arrived ahead of time for the event, there were several other people there, but no one was at the location for the event. We all stood outside with no answers and waited for someone to come to let us in. One person waiting emailed the link on the XXXX posting for the event and got a response from someone stating that the instructor was running late and was on the way. This was around XXXX. We waited and waited and no one showed up. The person was emailed again and was told no one showed up and then the person apologized and said someone is there, but no one ever showed up, even after XXXX hour of us waiting for the event that was to be from XXXX that night. At around XXXX, everyone started to leave because no one showed up. I attempted to get my money back via XXXX and it did not work, so now, I would like for an investigation to be launched about this company and their practices. One other person who waited with me stated she attempted to attend an event from the company a few weeks prior and when she showed up, found that the event was cancelled because the host said not enough people registered. She mentioned she was trying to get a refund but I am not sure what happened because she was waiting with me and others for the event on XX/XX/XXXX and I assume she paid. I have asked for a refund and my request has fallen upon deaf ears. This event is still being advertised, with the latest event supposedly occurring on XX/XX/XXXX at the same place during the same time. I have no knowledge as to whether this event actually occurred but I know I was never refunded and I want my money back. I also reached out to the owner. I filed a dispute with Bank of America, the holder of the card I used to pay for the transaction and they took the dispute and issued a credit but then I just received a letter stating the dispute was ended and they reversed the credit because they told me they never received any documentation from me. I never received any other communication from Bank of America regarding the dispute. They said that I was supposed to get back to them by XX/XX/XXXX, but that was a federal holiday and from what I know, also a banking holiday where bank of America and other back would be closed. So, they ruled against me, even when they had 60 days to investigate the dispute and expected me to get back to them by XX/XX/XXXX on a holiday and I never received any request from them for information. Now, I can not resubmit the dispute. It's unfair. I have proof to submit about this matter that happened on XX/XX/XXXX, less than 30 days ago when I did not receive the purchase I made in XXXX. It was for a service.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief