Consumer complaint received 2020-07-28
Company: LD Holdings Group, LLC
State: TN
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
I refinanced my home with Loan Depot utilizing a VA loan process in XX/XX/2020 with first payment due XX/XX/XXXX. XX/XX/2020 an electronic transfer of {$2000.00} was made from my account at XXXX XXXX   to Loan Depot and was posted by Loan Depot on XX/XX/XXXX. My bank transaction history shows that XXXX another payment of {$2000.00} was sent to Loan Depot. Transaction history at XXXX XXXX  shows that on XXXX another payment of {$2000.00} was sent to Loan Depot. Transaction history at XXXX XXXX  shows that on XXXX another payment of {$2000.00} was sent to Loan Depot. Transaction history at XXXX XXXX   shows that on XXXX another payment of {$2000.00} was sent to Loan Depot. All of my mortgage payments have been made to Loan Depot and on time. 

Loan Depot claims they did not receive my XXXX and XXXX payments and therefore began sending numerous forms of notices indicating that I am in default of the terms of my mortgage and they are attempting to collect a debt. I receive regular telephone calls reminding me that I am in default and they send out property inspectors who sit and photograph me and my home. They have ruined my credit and I am deluged with as many as 3 different notices of default in the mail on any given day. They also charge my account with all of these additional fees. 

I have made numerous telephone calls to Loan Depot only to be told I'm in default of my loan. They have recordings of my phone calls in their database. My persistence ( once after 46 minutes on hold ) has on occasion gotten me to individuals who will take the time and initiative to look deeper into my Loan Depot account and discover that yes indeed my payments have been received but " have been misapplied '' ( XXXX @ XXXX hrs. Mr. XXXX # XXXX ). Ms. XXXX # XXXX on XXXX @ XXXX hrs. also found the same problem and filed " another '' internal request for review. She also stated " this should be resolved by XXXX ''. On XXXX I received a notice that Corporate Research Department had my account under review. On XXXX I called to check on progress and I was advised they had none of my bank transaction history previously faxed by my bank manager and had no knowledge of a " Corporate Research Department ''. My bank manager had initiated contact with Loan Depot earlier by filing a form authorizing him to act on my behalf. He had been in discussion with XXXX XXXX in Customer Service but is still being told as of XXXX " This is still being researched, I do not have an update as of now ''. 

As the Loan Depot letters have advised, I reached out to HUD and they attempted to assist but then indicated I may have more luck with VA. My  case was assigned to XXXX XXXX at the VA , XXXX ext. XXXX and he has also been in the loop of discussion with Loan Depot for several weeks. 

I have been advised the only possible way that I may get this resolved is to contact CFPB or a letter writing campaign to many possibly powerful individuals and media. 

Someone needs to impress upon Loan Depot not to keep pushing this under the rug. " THEY HAVE MY MONEY '' and they know it and have acknowledged it.

Company response to consumer: Closed with explanation