Consumer complaint received 2023-09-03
Company: Experian Information Solutions Inc.
State: DC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
Experian - Refuses to answer the phone for my requests all my requests have still been pending in their accounts and are not being processed as they stated it will take 30 days to fix. 

When you file a dispute by mail, online or over the phone, Experian has a 30-day window to verify that the disputed information is incorrect and fix the error telling me to upload documents and as I did they did not remove these items at all CLAIM : A new law passed by Congress allows you to permanently remove any negative debt from your credit report that is over two years old. 

XXXX XXXX : False. The law referenced in the video to support that claim, the Fair Credit Reporting Act, has been around since XXXX. The law requires that most negative information be removed from your credit report after seven years. Experts say there have been no legislative changes that allow consumers to simply remove negative, but accurate, information after just two According to a class action lawsuit, Experian wrongfully reports some consumers as having high-risk or non-residential addresses. Plaintiffs in the Experian class action lawsuit say the wrongfully reported Experian Fraud Shield Indicators caused them financial harm due to denied credit opportunities XXXX XXXX XXXXXXXX I have put various information for them to perform their duties accordingly I have submitted items using # XXXX. 

XXXX XXXX XXXX - The statute of limitations in Virginia for filing a lawsuit to collect most debts arising from a written contract is 5 years. The statute setting the deadline is XXXX. 

The Virginia law states the following : 2. In actions on any contract that is not otherwise specified and that is in writing and signed by the party to be charged thereby, or by his agent, within five years whether such writing be under seal or not For Virginia, examples of these accounts may include, but are not limited to : Promissory notes Credit cards Mortgages Car loans Furniture accounts In-store credit cards/accounts Gym memberships Therefore, the debt might be uncollectible if you have not made a payment on the account in over four years. However, there are situations we discuss below that could re-start the statute of limitations on old debts. 

Oral Contracts Lenders have 3 years in Virginia to file a lawsuit for breach of an oral contract. 

An oral contract includes a promise to pay. These types of agreements can be enforced, but they are much more challenging to collect. 

First, the lender must prove that an oral contract existed wherein you promised to repay a debt. A shorter statute of limitations encourages lenders to pursue these debts while there may still be evidence the debt existed. 

You can find the Virginia oral contract law below ( Source 8.01-246 ) : 4. In actions upon ( i ) any contract that is not otherwise specified and that is in writing and not signed by the party to be charged, or by his agent, or ( ii ) any unwritten contract, express or implied, within three years. 

XXXX XXXX  - SECTION 37-5-107. Extortionate extensions of credit. 

( 1 ) If it is the understanding of the creditor and the debtor at the time an extension of credit is made that delay in making repayment or failure to make repayment could result in the use of violence or other criminal means to cause harm to the person, reputation, or property of any person, the repayment of the extension of credit is unenforceable through civil judicial processes against the debtor. 

( 2 ) If it is shown that the creditor then had a reputation for the use or threat of use of violence or other criminal means to cause harm to the person, reputation, or property of any person to collect extensions of credit or to punish the nonrepayment thereof, there is prima facie evidence that the extension of credit was unenforceable under subsection ( 1 ) South Carolina Statute of Limitations Each state or commonwealth has its own statute of limitations on civil matters. Here are some of South Carolinas statutes of limitations for consumer-related issues : Account/Type Years Statute Credit card 3 S.C. Code 15-3-530 Spoken contract 3 Written contract 3 Mortgage contract 20 S.C. Code 15-3-120 Judgment Lien 10 S.C. Code 15-3-600 Judgment* 10 S.C. Code 15-3-600 * Judgments are not renewable in South Carolina, unlike other states .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation