Consumer complaint received 2022-04-15
Company: Navient Solutions, LLC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I was under a repayment plan with Navient since XX/XX/XXXX Suddenly they ruined my credit score and they are now saying I was never in a repayment plan! This is UNFAIR and I have paid them since the start of the pandemic for my student loans. Of note, these are private student loans which are not federal, but even so, federal student loans are currently on hold by the government, even so NAVIENT has been maliciously hurting my credit score and and telling me that I never paid since XXXX. I would like my credit score to be reversed immediately. 

XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards -XXXXNAVIENT XXXX XXXX  XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXX  XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXX  XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX  XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXX  XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX XX/XX/XXXX Show additional information for activity type debit cards XXXXNAVIENT XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX NAVIENT XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX PURCHASE XXXX PA DEBIT CARD XXXX as Reconciled XXXX

Company response to consumer: Closed with explanation