Consumer complaint received 2021-05-06
Company: Bridgecrest Acceptance Corporation
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
Unfair Lending practice from Bridgecrest : I wish to pursue a claim against the lender Bridgecrest finance provider for XXXX. On all occasions during national disasters and state disasters, I had experience demanding hardship with my finances. I was not allowed the adequate to recover from these state or national disasters with the good faith lending practice '' from lender Bridgecrest. I had suffered a crisis from 3 disasters ( 1 ) XXXX XXXX ( 2 ) XXXX and recent state disaster ( 3 ) Texas Ice Storm. Under the Texas Office of Consumer Credit Commissioner ( OCCC ) emergency measures to require and regulate lender ( s ) to practice emergency measures for working out modification to help or ensure to avoid negative credit reporting when borrowers during a crisis to be practical, flexible, and the empathetic reasonable timeframe during state and national disasters. I called and wrote letters to compromise my debit with offers to Bridgecrest. After having full knowledge of these disaster hardships, lender Bridgecrest refused to compromise with a repayment plan. Bridgecrest as a lender has not worked in " good faith '' with my loan repayments or modification payment plans during the crisis of disasters I had suffered from large income loss. 

Lender Bridgecrest repeatedly reported bad credit delinquencies intentionally destroying my credit ratings which prevented me from refinancing my loan with other lending companies. I repeatedly contacted this lender trying to work out a payment arrangement with double payments or increase payments and finally a written compromise letter for an extension on my loan due to national disaster and state disaster. I was affected by the recent state disaster in XX/XX/2021 with the ice storm causing another hardship to move out of my current residence, a total loss of out-of-pocket income over {$4000.00} in moving expenses. Lender Bridgecrest is still proceeding to charge off on my loan and refuse all deferment payments and all written compromise offers to pay off my loan proof of Bridgecrest the intention to destroy my credit rating. Lender Bridgecrest 's conflict of interest with car dealer XXXX provided me with written assistance for a trade-in for my vehicle to prevent repossession. 

On XX/XX/2021, Bridgecrest, who is the lender, refused to accept the written offer from auto dealer XXXX canceling the trade-in promotion offer dated XX/XX/2021, from XXXX with an upgrade promotion payment of {$2000.00} toward my loan balance. Lender Bridgecrest declined the XXXX promotion to proceed with trade-in. I must pay the amount of {$4000.00} instead of the written amount of {$2000.00} agreement from XXXX. Lender Bridgecrest 's intention to practice unlawfully lending policies against me to collect additional interest after the principal and interest have been paid on my loan also with damage by destroying my credit rating with delinquencies reporting.

Company response to consumer: Closed with explanation