BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-04-21
Company: Navient Solutions, LLC.
State: PA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I am being harassed by Navient and they are asking me to make payments of {$1000.00} a month beginning XX/XX/XXXX. On XXXX I was approved for having my loans discharged through my borrower defense application, I informed them of this on XX/XX/XXXX and they refused to accept it. I also already applied for and was approved for my Income Based Repayment Plan which was accepted by my other loan provider and is already in effect until XX/XX/XXXX. I also should have my loans on hold through all my services as part of my Borrower Defense Application. I informed Navient of all of this and they said I had to contact the Department of Education. I did this on XX/XX/XXXX and was informed by the Department of Education that all of this information was already sent to Navient. I have been the victim of fraud by Navient in the past because they refused to allow to sign up for the Income Based Repayment programs when they first became available. I have defaulted on these loans in the past when I was facing financial hardship because Navient refused me access to the programs that were available and now they are doing it again. I am currently unemployed and have no way to pay {$1000.00} per month on loans that are supposed to be discharged. I also thought all loans were supposed to be paused until end of XX/XX/XXXX because of XXXX. Please help me. Navient has done this to me for over a decade and have denied me access to the income driven repayment plans. I was not able to sign up for the program and did not enroll in them until about XXXX. Prior to that Navient forced me into putting my loans into Forbearance and defaulting on them. My loans have almost doubled since I graduated. I am paying twice as much for my college education because of the interest and late fees Navient has added over many years. I am in debt for almost {$150000.00}, which is almost double what my loans were when I graduated.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-08
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I strongly urge you to eliminate this account from my credit report as it is not associated with me, and I'm sincerely disheartened by its inclusion. I implore the company to expedite its removal from my credit history.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-11
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I looked over my consumer reports and i did not give consent of these accounts to be furnished on my reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-05-27
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
On XX/XX/2021, I sent a letter regarding an inaccurate and unknown things on my credit report to this day over 45 days later I have not received a response yet. I feel like Im being taken advantage of and being ignored. Section 611 ( a ), It states that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report its been over 45 days so they should be deleted promptly. I demand that these accounts be deleted immediately or I will file for litigation due to the XXXX you have caused me. My information was also impacted by the Equifax data breach and may have gotten into hands of the wrong person.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-21
Company: EQUIFAX, INC.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This is my 10th endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-20
Company: WELLS FARGO & COMPANY
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Tried to modify loan they kept dragging it out which resulted in XXXX dollars in fees interest taxes attorneys fees. We paid the taxes and interest when this started but the mortgage was sold to them and they claimed no money was received.I also mail interest payments to XXXX bank who sold the mortgage to Wells Fargo who had server to process the account and they claimed them never received any payments

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-13
Company: Experian Information Solutions Inc.
State: DE
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the fair credit Reporting act The Following companies has violated my rights.

15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under open end consumer credit plan as late for purpose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-04-21
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This is XXXX XXXX please do not deny my complaint by stating that I filed this by some other means than myself. This is done 100 % by me. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave any written consent to report anything on my consumer reports no consent is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-05-13
Company: DISCOVER BANK
State: PA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan

Complaint:
I was put on a repayment program due to COVID that lowered my payments while not working and i never got documentation in the mail with the specifics of the program or anything saying the program was over. Ive been having issues accessing my account online so i been paying via phone. I got a letter in the mail in XXXX stating i need to make a balloon payment for {$2100.00} in XXXX never was told this ever and the paper states i can get on a payment arrangement for this amount. I call and Im told there is nothing they can do. Who gives less than 60 days to pay that amount in todays economy its not fair at all!

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-30
Company: BB&T CORPORATION
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I called about getting a loan modification back in XX/XX/2015 when our mortgage payment jumped to {$200.00} more a month. I explained the financial troubles we were in and they suggested a loan modification. I was told they would be contacting me with some paper work that they would need. We were not late on any payments before or after the loan modification was done. During the modification I was told to not make any payments as this would mess up the process. I asked several times if this would effect our credit report and was told no repeatedly. The modification was approved and we started making the payments right away. When going over my credit report I noticed they did state that we were over 120 days late in our payments. I have called them explaining what I was told to do during the modification process. I was recently informed that because they do not have any voice record of the conversation they will not change our credit score because they believe them to be accurate and true. Though they did correct some months due to the fact that they had the paperwork but did not have it inputted into the system. Even though our payments show we were never late until the modification was started. I would like the negative report to be removed as we only did as the company asked of us. I would have never stopped paying on my mortgage if they hadn't instructed me to do so. I was told just this past week I could speak to someone at the Chairman 's Line ; who basically asked me nothing but my loan information and then sent me the same letter that they sent to me prior. I am attaching the letters that were sent to me. I have also spoken to people that I know that work in the mortgage field and they have all told me the same thing, that during the loan modification process they can not process payments as it screws up the paperwork.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-15
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Accounts on my consumer report have been linked to identity theft, and I never provided written authorization, including a wet signature, for their inclusion. I recently communicated with your organization about this matter, and I am formally requesting the prompt blocking and removal of these accounts from my report. Their presence has caused significant emotional and financial distress, as they inaccurately represent my credit history and responsibilities. If this issue is not appropriately addressed, I am prepared to take legal action to protect my rights and seek resolution. These fraudulent items on my credit record have hindered my ability to achieve important financial goals, such as purchasing a home and meeting the needs of my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-07-27
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
We sent money ( {$600.00} ) from our Wells Fargo checking account to a family friend for tickets to a show. Her account was hacked unbeknownst to her and us. 
We immediately ( in seconds ) tried to stop the transaction by following the protocol as instructed on Wells Fargo and XXXX site to stop the transaction. Neither WF nor XXXX stopped the transaction. We called and spoke with customer service, filed a report and still no help or support was given. It was deceitful for Wells Fargo to have us call them when they had no intention of supporting us. 
We were never told that we would not be protected. I followed up with Wells Fargo regarding Regulation E The Electronic Funds Transaction Act ( EFTA ) and Regulation E for electronic funds transfers ( EFTs ) involving consumers and governing transfers by mobile phone apps like XXXX or XXXX. Wells Fargo continued to refuse to protect us. XXXX kept referring us back to Wells Fargo. XXXX should not be allowed to do business without a stopgap and Wells Fargo needs to protect their customers. 
Thank you. XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-20
Company: TD BANK US HOLDING COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Td bank needs to send info faster. I have been waiting for them to report my recent transactions to XXXX XXXX ( mobile app, payday advances ) so I can cash out since XX/XX/XXXX. I  am not able to cash out without the bank properly reporting my recent transactions in a timely matter.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
The credit bureaus are reporting inaccurate/outdated/incomplete personal information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-11
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
Recently, I did an investigation on my credit report which caused XXXX XXXXXXXX upon me and found unverifiable, invalidated, inaccurate, and questionable items that the three credit bureaus didnt make sure that was reporting 100 correct, fair and accurate. They didnt even preform the investigation. They sent me a generic template letter saying we applaud your attempts but we are not going to do the investigation because we think it didnt originate from you even though I sent all the proper documentation they require. It is like they just threw away my disputes.

In accordance with the Fair Credit Reporting Act, everything has to be 100 % accurate on my credit report and Under 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i (
5 ) these accounts are in violation of not reporting 100 % accurate

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-14
Company: TICE ASSOCIATES INC
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
My company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX had a lease with XXXX. XXXX ( Attached ) that ended on XX/XX/2019, XXXX XXXX charge me rent for the months of XX/XX/2019 and XX/XX/2019. According to their payment ledger that they sent me my rent was paid in full for the entire lease. They sent me Tice Associates collection agency to try and collect monies I don't owe. I spoke with Tice associates several time and explained the  situation and they agreed with me that the ledger showed I was paid and they would contact their client XXXX XXXX to see what could be done. I checked my credit report and found that they reported me to collection.This a total fraudulent claim as my lease was paid full, XXXX XXXX  even over charged me for XX/XX/2019 and kept my {$500.00} security deposit, which he will no return either. I did not even own the company XXXX XXXX XXXX XXXX on XXXX XXXX, I sold it in XX/XX/2019. ( attached )

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-21
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
Dear CFPB, I am writing to request the deletion of several fraudulent hard inquiries from my TransUnion credit report. As a victim of identity theft, these inquiries were made without my knowledge or consent and have had a negative impact on my credit score. 

The hard inquiries in question are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I believe that these inquiries were made as a result of fraudulent activity, and I have taken steps to report the identity theft to the appropriate authorities. As a victim of this crime, I have the right to dispute these inquiries and have them removed from my credit report. 

Unfortunately, I was unaware of the fraudulent activity until recently, which is why I did not report it sooner. I only became aware of the issue when I received notification of the hard inquiries on my credit report. Despite my diligent efforts to monitor my credit report, these inquiries managed to slip through undetected. 

As you are aware, under the Fair Credit Reporting Act ( FCRA ), consumers have the right to dispute any inaccurate or fraudulent information on their credit reports. I am exercising my rights under this act to request that these fraudulent inquiries be removed from my credit report. 

I have attached documentation supporting my claim of identity theft and I am willing to provide any additional information necessary to assist in the investigation of this matter. 

Thank you for your attention to this matter, and I look forward to a prompt resolution of this issue. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-05-13
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair Debt Collection Practices Act 15 U.S.C 1692XXXX, Account Number XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or place known or which should be known to be inconvenient to the Consumer 15 USC 1692 Section 805 A Section 3 States at the consumers place of employment if the debt collector knows or has reason to know that the consumers employer prohibits the consumer from receiving such communication.

15 USC 1692 Section 806 Section 5 Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-10-15
Company: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble closing card

Complaint:
The account was permanently suspended. I called their customer service line but couldn't get any customer service. 3 weeks passed and I didn't receive the refund check for the remaining money in my account.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-10-21
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
There are inquiries that I didnt authorize on my credit report. 

XXXX Miscellaneous Finance XX/XX/2023 XXXX XXXX XXXXXXXX Personal Loan Companies XX/XX/2023 XXXX Miscellaneous Finance XX/XX/2023

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-21
Company: Experian Information Solutions Inc.
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I bought a new ( used ) truck in XXXX of XXXX and had an accident that resulted in the vehicle being totaled out by the insurance company. XXXX XXXX was the finance company. In XXXX of XXXX I got a bill stating the payoff balance was {$200.00} and the payoff was good through XXXX. I paid the {$200.00} on XX/XX/XXXX before the payoff expiration date, and it cleared my XXXX XXXX XXXXXXXX account on XX/XX/XXXX. I received a " PAID IN FULL '' notice from XXXX XXXXXXXX on XX/XX/XXXX. Then, on XX/XX/XXXX, I got a new bill from XXXX XXXX with a new payoff balance and payoff date. XXXX XXXX can not keep adding a balance to my account. XXXX paid them off and now they have reported to the credit agencies I never paid my bill which is incorrect and I want this resolved. I disputed this with Experian, XXXX and XXXX and so far Experian, despite the supporting factual documents I have submitted, has not changed any of this info on my credit report. I need help fixing this. Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation