Consumer complaint received 2023-12-13
Company: WELLS FARGO & COMPANY
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened without my consent or knowledge

Complaint:
I am writing to lodge a formal complaint against Wells Fargo Bank concerning serious issues that have significantly impacted me, including widespread unlawful mismanagement of my accounts and the unauthorized creation of fraudulent accounts in my name. This complaint relates to two separate consent orders Wells Fargo has been involved in in which they have been ordered to comply and cease the unlawful activity. Wells Fargo continues to violate consumer laws. Wells Fargo has also gone outside of the allowed time limitations to address these claims. 


In XXXX, Wells Fargo was subject to a consent order due to mismanagement of deposit accounts, which directly affected my banking relationship with them. My accounts were mishandled, resulting in incorrect fees, charges, etc. Furthermore, as part of a prior separate scandal and consent order in XXXX, it was discovered that Wells Fargo had fraudulently opened deposit accounts in consumers names without knowledge or consent. Wells Fargo continued this activity despite the consent order being in place as documented by a fraudulent account opened in my name in XXXX. The account is question was one of the accounts involved in remediation and Wells Fargo attempted to conceal this account from me in an attempt to coverup their illegal activities. 

Wells Fargo has acknowledged liability for these actions, as evidenced by their response to my communication as well as identity theft claim filed with the Federal Trade Commission, where they admitted that the accounts were created without my authorization or knowledge. This acknowledgment was received on XX/XX/XXXX, as per their communication Claim # : XXXX. 

Beyond these serious issues, Wells Fargo has committed several additional violations of consumer protection laws, including unfair business practices, deceptive acts, false and misleading representations, further exacerbating my distress and financial losses. 

As a result of these willfully negligent actions by Wells Fargo, I have suffered financial loss, emotional distress, loss of use of funds, loss of wages based on the countless hours I have spent on researching and communicating to clear up this matter. 

This situation has had a profound and detrimental impact on my financial and mental well-being and trust in the banking system. It is even more stressful on me that Wells Fargo has failed to uphold quality practices and regulatory standards, as these unlawful actions still continue despite orders from the Consumer Financial Protection Bureau. Wells Fargo even neglected accounts that are actively involved in remediation. I am looking to the CFPB for assistance in resolving these issues and holding Wells Fargo accountable for their actions. 

Please find attached supporting documentation, including correspondence with Wells Fargo, statements of the affected accounts, and evidence of Wells Fargo 's acknowledgment of liability. Due to the large amounts files documenting all the violations against me, additional documentation is available at your request. 

Thank you for your attention to this serious matter. I am eager to see a just resolution and trust that the CFPB will take the appropriate steps to address these issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation