Consumer complaint received 2022-03-05
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
The terms and conditions for getting " XXXX '' status on XXXX via the XXXX XXXX XXXX XXXX XXXX credit card through BARCLAYS bank states : XXXX XXXX, XXXX highest tier of loyalty, offers additional TrueBlue points, benefits and perks. XXXX can be earned by either spending with your XXXX XXXX XXXX Account or flying XXXX. The primary cardmember will qualify for XXXX if you spend {$50000.00} in Net Purchases ( based on purchase date ) made between XX/XX/XXXX and XX/XX/XXXX each calendar year. XXXX is earned, in addition to the XXXX points earned for Net Purchases made on the Card Account or flying XXXX. Net Purchases exclude returned goods and services, cash advances, convenience checks, transferred balances, credits, fees and interest charges. Purchases made through additional cards on the primary cardmembers Card Account ( by authorized users ) will count toward the primary cardmembers qualifying spend. Please allow XXXX weeks for XXXX once you have qualified. Cardmembers who qualify for XXXX will be eligible for the remainder of the current calendar year and the following calendar year. See jetblue.com for full details on the XXXX program. 

I made a purchase on XXXX on XX/XX/XXXX for {$940.00} after checking how much I had spent so far in XXXX. I saw that I was a few hundred dollars shy of the {$50000.00}, so I made a {$940.00} purchase on XX/XX/XXXX to meet ( and exceed ) the {$50000.00} threshold for XXXX  status. That amount/charge did not post to my credit card until XX/XX/XXXX ( posting date ). The terms and conditions above CLEARLY state that the {$50000.00} must be spent XXXX of the calendar year and that it is based on PURCHASE date, not posting date. The rewards department would not count the {$940.00} purchase towards XXXX and took my XXXX status away ( that I had also qualified for the two years prior. ) They say I only spent {$49000.00}. If they included the XX/XX/XXXX purchase of {$940.00}, I would have been at {$50000.00}. 

As a consumer, all I can control is the date I make a purchase. How can I control when a company chooses to run my card or which day it will hit the credit card? It is MISLEADING and a breach of their contract to take my XXXX  status away. I spent {$50000.00} during XXXX - I even sent them the receipt from XXXX which shows XX/XX/XXXX as the purchase date. 

I have spent hours calling them and I have spoken to about 8 different agents/supervisors/managers and nobody has rectified the mistake. I sent them the above terms and conditions posted on their website which shows it is based on purchase date, not posting date and I sent them the receipt as proof of purchase ( date. ) The official letter I received from the " rewards department '' ( who supposedly looked into my case ), dated XX/XX/XXXX reads : Dear XXXX, This is about your recent inquiry related to your XXXX XXXX XXXX XXXX XXXX account. We're currently unable to assist you with your Rewards issue. Please contact us at the number on the back of your card for additional details. We're available 24 hours a day, 7 days a week. We appreciate your business and look forward to servicing your financial needs. 
Sincerely, XXXX I initially called on XX/XX/XXXX because I realized my XXXX status was removed and I had a flight coming up on XXXX on XX/XX/XXXX. I did not have my XXXX  status for that flight I took with my husband, stepdaughter and puppy. 

The " attach a file '' below is NOT WORKING. I tried attaching a PDF of my XXXX receipt as well as an image of their terms and conditions for XXXX status and I was unable to do so. Please reach out to me so I can email it to you. Thank you!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation