Consumer complaint received 2023-08-28
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2022, I made an ACH transfer of {$10000.00} from my checking account at Wells Fargo to a new checking account at XXXX XXXX. I got a transaction number from the transfer and then an email from XXXX that my money was successfully deposited into my XXXX Account. I tried to get into my new XXXX account on two occasions after that, but there were technical difficulties getting into my new account. When I finally got into the new XXXX account, the balance of the checking account was XXXX ( {$0.00} ). I immediately called the XXXX number and was told there was a " flag '' on my account and that I would need to go into the branch at XXXX to get an explanation. I went into the branch at XXXX and they told me that the flag was due to a suspicion for fraud, since I deposited a " large amount '' of {$10000.00} into a new account. I asked where my money was, since it was not in the new account. At that time, the XXXX branch thought the money was sent back to Wells Fargo. Since then, I have been on a search for my {$10000.00}. Wells Fargo tells me that XXXX has the money and XXXX tells me that Wells Fargo has the money. I have put in at least 20 claims on this issue at both banks and I have still gotten nowhere in terms of finding my money. All of the telephone calls are recorded at Wells Fargo, so if they need to be accessed, that should not be an issue. My issue with the lost {$10000.00} has been escalated to different people and managers at both banks and still there is no resolution. I have asked the banks to talk to eachother to try to resolve my issue and noone from XXXX will speak with bankers or managers at Wells Fargo and vice versa. I have had bank " investigators '' look for the money and still XXXX blaims Wells Fargo and Wells Fargo blaims XXXX. Wells Fargo has had me contact my local police about a " financial crime '' against XXXX. I called my local police and they told me that since I have tracking numbers and emails, that this is an issue for the banks to solve, not the local police. Now, Wells Fargo tells me that XXXX XXXX XXXX probably has my money. I will supply this explaination to you in the file uploading area. I feel like these banks have failed me as a consumer. Wells Fargo recently told me to call XXXX XXXX XXXX about the lost funds. I was simply told to call the " executive branch ''. There is no number to call at XXXX XXXX XXXX  for an executive branch. When you call XXXX XXXX XXXX if you want to speak with someone, you have to have an account. I do not have an account there. I called my local XXXX XXXX XXXX and they told me they do not have a number or email address for XXXX XXXX XXXX executive offices. Why am I trying to contact XXXX XXXX XXXX  when my transaction was between Wells Fargo and XXXX?? I am told that XXXX XXXX XXXX helps with the transactions between Wells Fargo and other banks. I have more recently been told by Wells Fargo that XXXX XXXX XXXXXXXX helps with the transactions between XXXX and other banks. I get different stories every time I contact these banks. In case this isn't confusing enough, XXXX tells me that a company called XXXX helps them with their transactions. I have called XXXX to see if they could have the {$10000.00}, but they tell me they need to know which of their " divisions '' is used by XXXX so they can help me. I have contacted the NC Commissioner of Banks about XXXX. The response from XXXX was very generic, stating that I should call the XXXX number at Wells Fargo to help me. That is laughable, since I have called Wells Fargo more times than I can count. I will attach that letter to this compaint. Again, my ACH transaction was from Wells Fargo to a new account at XXXX. It never showed up in my XXXX XXXX  account and I have not seen the money since XX/XX/. Thank you for your help in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation