Consumer complaint received 2018-05-14
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I was a long time customer of capital one. Last year, I had two business credit cards and 1 personal credit card that were all abruptly closed down by Capital One. When asked why the accounts were closed, I was sent a generic letter that said that they had observed activity that did not meet their expectations for the account. I filed a complaint with the XXXX because I had very high limits on those cards, and Capital One refused to ever tell me what specific activity they were referring to. Several months after the accounts were closed, Capital One began to send me mail offers and solicitations to my business and home address. Based on the solicitations, I assumed that Capital One previously made a mistake, so I opened my two business accounts again. Now the oldest of the two accounts is less than 3 months old, and once again, I find out while traveling out of state last week on XX/XX/XXXX that Capital One has again closed my accounts. When I called that day to find out why, I was told to call back the next day because the people that I needed to speak to were gone for the night. So, on XX/XX/XXXX I did call again, and I was told that the account was closed, and the agent read the same generic letter I received when my accounts were closed last year, which states that Capital One observed activity that is not consistent with their expectations for usage for a commercial or small business account. Once again, I called back and asked for the specific activity they were referring to, and I was again told that no more information would be provided outside of the generic letter. I am simply outraged about this because I believe that my accounts are being closed ONLY because I don't carry a balance, so Capital One is not collecting fees for interest. I sincerely believe that because I use the cards heavily and then pay the balance off, my accounts were closed so that Capital One would not have to continue to pay me hundreds of dollars in cash back. I have excellent credit, and I run a successful medical practice. There is not ONE charge on either of these two new accounts that was not for business purpose, which I can prove, so Capital One has no reason to close my accounts be it not for the fact that they are weeding out accounts like mine that cost them money instead of make them money. This is discrimination! When I opened the two new accounts, Capital One ran my credit both times, and my credit score took a hit. If they had a problem with me opening up new accounts after they closed the previous ones, they should have NEVER solicited me to come back, nor should they have approved the credit cards. When they did, unless they can prove that I have violated something in the agreement, which I have not, then Capital One should not be allowed to discriminate against customers like me who they do not earn money from. This is simply unacceptable!!!

Company response to consumer: Closed with non-monetary relief