Consumer complaint received 2022-04-16
Company: CITIBANK, N.A.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Credit card company forcing arbitration

Complaint:
On at least 3 instances today alone I was refused service by Citi Cards Representatives including XX/XX/2022 XXXX EST XXXX EST XXXX EST Despite me being on a standard phone ( XXXX XXXX ) that I use for business regularly with no issues I was either disrespected, intimidated or given excuses. 

Including an employee who kept insisting I had interrupted him when I did not and was quietly listening, which is illegal tortious interference since he was using a fake excuse to refuse me service. 1 Employee hung up on me after over 20 minutes on the the line in what I can only assume was tortious interference or dereliction of fiduciary duty after claiming he couldn't hear me but would transfer me. Another agent claimed she couldn't hear me until i explained I would report your company and do what I am doing now which is ask for insurance information. 

My phone works fine and unless you have some evidence it does not your employee 's fake excuses, lies, or valid problems hearing me are not my problem. However the fact your company keeps refusing to serve me in violation of your fiduciary duty and your employee 's seems to be set on illegally tortuously interfering with my business with Citi I am demanding your companies insurance information. I am demanding compensation of {$1000.00} for the illegal actions of your employee and the time and hardship I have suffered due to their actions. I have been unable to get service, wasted time with their XXXX and been victimized by them. 


Let me completely clear here, most people think being part of a big company protects them criminally, however I have no intention nor do I think it would be prudent to prove their criminal behavior. However I think it's much easier to extract liabilities from your company vs some person who probably doesn't live in the USA. Nonetheless, your employee 's broke the law, most people don't know there are both state and federal laws that prevent the intentional interference of my business with your company, which is clearly what these people did as XXXX calls had issues that did not exist as my problem. They were either fake manufactured issues due to the ego of your employee 's or simply negligent crimes as a fault of your companies failure to make sure I received proper service. Your company is financially liable to pay for your companies negligence and criminal intent to interfere with my business. 

I want your insurers information and unless you provide some proof the issue was on my end you are required within 30 days of receiving a written request to provide me your insurers information. 

Let me reiterate, I am under no obligation to accept contact from ANYONE outside your company for any reason. I am under no obligation to take any non written communications. If you fail to provide me with insurance information I will find the codes for insurance in your state and possible report you, I will report you to federal regulatory and law enforcement and I will report you to the GA AG and Office of Consumer Complaints and possibly law enforcement for failing to provide insurer 's information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation