Consumer complaint received 2020-03-21
Company: Allied Collection Services, Inc. (Nevada)
State: ME
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX  is violating the fair credit reporting act as well as the credit collection company known as Allied collection services on behalf of XXXX, I switch to XXXX  family five line plan on XX/XX/2019, Me and my wife between cash and debit card paid almost $XXXX upfront upon doing that a few days later I was getting harassing phone calls from XXXX stating that I owe them $XXXX and something cents from XXXX XXXX to XX/XX/2019 first off I didnt switch to their service until XX/XX/2019 so that right there is fraud theft of discrimination and harassment from them continuously calling me and threatening me about it,me and my wife between cash and debit card paid almost $XXXX  upfront upon doing that a few days later I was getting harassing phone calls from XXXX  stating that I owe them $XXXX and something cents from XXXX XXXX to XX/XX/2019 and the first off I didnt switch to their service until XX/XX/2019 so that right there is fraud theft of discrimination and harassment from them continuously calling me and threatening me about it, One day that same XXXX  number called my phone at least 30+ times in less than two  minutes my wife sitting right there when they XXXX  get it when I block the XXXX  number because they just instantly called back every time I hit reject so block the phone number within a couple minutes of blocking the XXXX  phone number I want to go on the Internet on my phone and a message popped up stating that my service provider has blocked my Internet at my request now for starters nobodys going to request the Internet provider to block the XXXX  Internet access on the phone thats just XXXX  One day that same XXXX  number called my phone at least 30+ times in less than two   minutes my wife sitting right there when they XXXX  get it when I block the XXXX number because they just instantly called back every time I hit reject so I blocked the phone number within a couple minutes of blocking the XXXX  phone number I want to go on the Internet on my phone and a message popped up stating that my service provider has blocked my Internet at my request now for starters nobodys going to request their Internet provider to block the XXXX  Internet access on the phone thats just XXXX, Upon them doing that the other four  lines still had service which they denied and kept trying to tell me that all of them were not working but the four  lines were working they only did that to the one line that I physically used myself because that was a line they were harassing until I blocked them XXXX   XXXX,upon them doing that the other four  lines still had service which they denied and kept trying to tell me that all of them were not working but the four lines were working they only did that to the one line that I physically used myself because that was a line they were harassing until I blocked them XXXX   XXXX, upon them doing it to one more line I submitted a complaint to the XXXX XXXX XXXX about all of that XXXX  they were XXXX  doing to me in return that XXXX  assigned it to their case rep her name was XXXX XXXX she sent me emails which I still XXXX  have asking me to call her and give them a chance to resolve the issue blah blah blah XXXX  blah I will keep calling her I would leave voicemails asking her to call me back I even called the main office and had me transfer me to her XXXX   office she would never answer the phone and she would never XXXX  call me back after two weeks of trying to get a hold of that XXXX XXXX XXXX XXXX XXXX  I stop XXXX  calling her XXXX XXXX, she then reply to the XXXX XXXX XXXX  stating that she and I spoke and that she stated that I owe the money blah blah blah the fact is I never talk to her not one XXXX  time other than getting her voicemail all the time or never getting a call back but an email asking me to call but would never get a XXXX  response from the XXXX, after that came back with her telling him that I said I never talk to this XXXX  lady so she started it right from the beginning again sending me emails asking me to call blah blah blah give us a chance to fix it blah blah blah you could tell that its blah blah blah because no one gets a XXXX  there about any of their customers because yet again I will call her and get her voicemail she would never answer and never XXXX  call me back Im not even one XXXX  time, this was going on in XX/XX/XXXXas a result of my reporting them to the XXXX XXXX XXXX they took out a collection on me for over $XXXX  which included charges from months and months up to four months after the fact that that was issued but yet 3 to 4 months of extra charges were listed before hand, its kind of funny how awful that I allied collection services violated the fair credit reporting act because when they chose to list it on two of the three credit bureaus that I have seen it on so far because I pay yearly subscription to monitor all my XXXX  credit reports I get updates XXXX  everything, Well They put it on my XXXX  credit report stating that that collection was opened on XX/XX/XXXX but its kind of funny how on my XXXX XXXX credit report they state that they opened it on XX/XX/XXXX, that right there is a violation of the fair credit reporting act with Allied collection services falsified two different opening dates for an account that I was still being charge for service on and how that service that I was still being charged on when I no longer was using XXXX because I sent them back the phones and was being told that I never sent them back and how Ive been using a different cell phone company since XX/XX/XXXXwhen this XXXX  started, tell me how charges that were made XX/XX/XXXXall the way up to now were included on a collection opened on XX/XX/XXXX and XX/XX/XXXX because its kind of funny how to opening dates for the same collection and its even more funny or how charges that were being listed after the collection were open were listed in the XXXX  collection in question, The factors after this I started slamming and smashing XXXX on all the social media XXXX  especially XXXX  and return responded to it telling me to call because they didnt want this kind of publicity, In return I called them they told me to fix the issue they needed my pin number to access the account I told him the pin number which I had written down and had it still inside my wallet which day and return told me I was giving them the wrong pin number which in return they told me they were sending gonna send me emails to reset the pin so they could get on it well about five or six emails later that they told me they sent me that I never received they told me to call back another day, In return I called them they told me to fix the issue they needed my pin number to access of the account I told him the pin number which I had written down and had it still inside my wallet which day in return told me I was giving them the wrong pin number which in return they told me they were sending gonna send me emails to reset the pin so they could get on it well about five or six emails later that they told me they sent me that I never received they told me to call back another day, But they dont realize is that night when I got home I went on my phone that I have from a different provider use the pin number and magically got on the account and when I use the pin number to get on the account I was receiving emails verifying that it was me who logged on wow its kind of funny how when I use the same pin I gave them I got on instantly and how when they stated when they were trying to reset the pin for me by sending me a code to tell them what it was and I wasnt receiving any emails its kind of funny how I can receive emails instantly when I logged on myself but they state they sent me emails and I receive them so yeah they were lying,?But they dont realize is that night when I got home I went on my phone that I have from a different provider use the pin number and magically got on the account and when I use the pin number to get on the account I was receiving emails verifying that it was me who logged on wow its kind of funny how when I use the same pin I gave them I got on instantly and how when they stated when they were trying to reset the pin for me by sending me a code to tell them what it was and I wasnt receiving any emails its kind of funny how I can receive emails instantly when I logged on myself but they state they sent me emails and I receive them so yeah they were lying, The fact is they keep still to this day trying to tell me they wanna resolve the issue but yet they want to sit there and they want a false report things on my credit report which is a violation of the fair credit reporting act they want to sit there and they want to lie to me that they cant see the account to get on it with a pin that I gave them when its the right pin because if I can use the pin to access the account how come they cant, The fact of the matter is when I originally made the complaint to the XXXX XXXX XXXX as for them trying to charge me for a whole month of service on a day that I did not even have them when I tried calling customer service before I reported it to the XXXX XXXX XXXX basically I was told the XXXX XXXX when they just kept hanging up on me over and over again every time that I asked a question they would XXXX  hang up on me the customer service is a XXXX XXXX XXXX its run by a bunch of useless XXXX XXXX XXXX XXXX that sit there and hang up on you when you have a real XXXX  issue that they dont wanna XXXX  help with, The fact of the matter is when I originally made the complaint to the XXXX XXXX XXXX as for them trying to charge me for a whole month of service on a day that I did not even have them when I tried calling customer service before I reported it to the XXXX XXXX XXXX  basically I was told the XXXX XXXX  when they just kept hanging up on me over and over again every time that I asked a question they would XXXX  hang up on me the customer service is a XXXX XXXX XXXX its run by a bunch a useless XXXX XXXX XXXX XXXX that sit there and hang up on you when you have a real XXXX  issue that they dont wanna XXXX  help with, thats really funny how they open that fraudulent XXXX  collection on my report with charges that were not put on until 3 to 4 months later were included in those but magically it was on there right around the time I submitted my complaint to the XXXX XXXX XXXX that right there is straight out abuse harassment and discrimination as well as the fact that it is simply A retaliation against me for reporting them to the XXXX XXXX XXXX for the XXXX  they did to me now the fact is its kind of funny how they open that falsified violation of the fair credit reporting act collection on me with charges listed on that at the time for months later on that werent even charged yet at the same time that I made my complaint against them it was a retaliation and they dont think I know this, I gave XXXX  numerous chances to fix it and all I kept getting in return is hung up on me never called back never even answer the phone and lots of lies and excuses that they want to fix it when they lied to me straight out to my face about they cant get on the on the account because Im giving the wrong pin when Same pin number that I created account with and magically could login using it myself, on the attached it shows the how and the dates were on the opening of the credit collection on my report by allied collection on behalf of XXXX  where as I said on XXXX   and XXXX XXXX two different opening dates one being XX/XX/XXXX and the other beingXX/XX/XXXX on the attached documents it shows how when those were placed months later I was still being charged but yet the ending balance with the charges up until the final day of payment in which it states I have till XX/XX/XXXX To pay the full amount but yet and XX/XX/XXXX to XX/XX/XXXX two different collections were opened and two different reports for the same balance our charges that were being made after the whole month ofXX/XX/XXXX had passed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation