Consumer complaint received 2015-10-29
Company: Residential Credit Opportunities Trust
State: GA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
On XX/XX/XXXX I received correspondence via mail indicating that my loan was owned by Residential Credit Opportunities Trust ( RCO ) and serviced by XXXX XXXX XXXX. I contacted the XXXX at XXXX in order to follow up and inquire about what was going on with my loan and if the loan modification would be honored with the new servicers. Again with this servicer for days I did not get an answer, but did I contact FCI to get an update on my loan on XX/XX/XXXX. We spoke with XXXX XXXX in the Servicing Department he stated that it takes 30-60 days for the loan information to be transferred. 
At this point I was very frustrated and did not know what to do so my family came together to hire an attorney to assist me with my fight. The Attorney sent a Letter of Representation and POA on my behalf so they could begin corresponding with the lender for me on XX/XX/XXXX, XX/XX/XXXX. A letter requesting mortgage assistance and request for information sent to XXXX to XX/XX/XXXX. My attorney called to follow up on XX/XX/XXXX at XXXX spoke with XXXX , ID # XXXX and XXXX ( NO ID ) in loss mitigation to confirm receipt of documents. My attorney contacted XXXX ext XXXX in customer service on XX/XX/XXXX at XXXX to request a mortgage assistance package. He advised they did not have anything to send me, but would fax over a list of documents needed to my attorney. They never received information. On XX/XX/XXXX at XXXX my attorney followed up with XXXX ext XXXX in customer service regarding the information and was told to follow up with the investor, RCO directly at XXXX to request a mortgage assistance package. On XX/XX/XXXX at XXXX, my attorney was advised by XXXX at XXXX that all communication going forward should be directed directly to XXXX XXXX. XXXX advised my attorney that XXXX would not even consider offering me a loan modification and they should give it up because it was not going to happen and that the property would be foreclosed on. According the XXXX the investor just wanted the property and there is nothing that I could do other than reinstate the loan. 
On XX/XX/XXXX at XXXX, my attorney contacted XXXX XXXX ext XXXX at XXXX regarding a shortsale on my home. XXXX advised me to get an agent, list the home for $ XXXX, submit offers, HUD, BPO evaluation supporting the offered price. All instructions were followed as directed. My realtor received offers for $ XXXX and $ XXXX which both were well above fair market value and both were submitted to the lender. She stated the investor would postpone the sale if the offers were high enough. After submitting the offer, my attorney 's office contacted the lender to follow up on the offers submitted. XXXX advised that the investor stated they would not consider reviewing the offer because they did not want to be bothered. I followed all instructions given by XXXX and they still did not assist me. 
Despite several pleas for mortgage assistance, the lender would not work with me. While fighting with XXXX and RCO for help from XX/XX/XXXX through XX/XX/XXXX I decided to give up fighting and try to short sale my home since XXXX and RCO will not work with me and force me into foreclosure. XXXX has violated the CFPD foreclosure avoidance procedure in several respects which include, but are not limited to Servicers being required to contact borrowers and services extending loss mitigation assistance to clients. Despite requesting options for assistance, none have been extended, offered, or communicated to me.

Company response to consumer: Untimely response