Consumer complaint received 2019-08-03
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Money was not available when promised

Complaint:
Dear Mr. XXXX XXXX CEO PayPal XXXX Prior to this situation we were a BIG fan of XXXX and PayPal. Not so much anymore!! 

We are very unhappy customers of PayPal and will NEVER use PayPal again and I will also be sharing this disgusting experience to many others through Social Media and personal contacts if some resolution cant be accomplished. 

Word of mouth is the worst type of spreading this information because as you know it runs like Wild Fire. 

If this does not bother you then you can stop right here and disregard this email. 

If you would like to hear about the problem my son and I encountered with your company PayPal and wish to try to reconcile and win our confidence and loyalty back then read on. 

We dont have to spread this negative situation thru Social Media, Friends, Relatives and EVERYONE ELSE. 

Its ALL in your hands We will be anxiously awaiting your reply and how you feel you can compensate and correct this negative dealing with PayPal See Details Below : XXXX XXXX listed XXXX XXXX on XXXX for a very aggressive price {$200.00} ( Item # XXXX ). Absolutely NO returns! The description explains the glasses. 

Within 1 week ( XX/XX/2019 ) a XXXX XXXX XXXX XXXX XXXX XXXX, XXXX DE XXXX purchased them and asked NO questions regarding the glasses. 


The Buyer XXXX paid XXXX thru PayPal and THIS IS WHERE PROBLEM begins XXXX carefully packaged and shipped the glasses via XXXX the next day. 

We contacted PayPal and they held the payment for roughly 21 days because XXXX hadnt sold much on XXXX, which is still FINE. 

Buyer received within a few days and was happy with the glasses. 

A few more days passed and then customer becomes not so happy with the look of glasses on his face and wants to return them. 

Listing said NO RETURNS!!!!! 

I contacted XXXX 2 days ago and they side with us that there is nothing wrong with glasses and it says NO RETURNS! 

They tell us they are going to tell PayPal to release money. Money Never Released. 

XXXX suggested we call PayPal, which we did last night and I was appalled and horrified with the Customer Service of one of your Call Center Agents named XXXX ID # XXXX. 

She says Buyer has Filed a Claim and that the glasses were different then described in listing and that is absolutely FALSE. 

PayPal WILL NOT RELEASE my sons XXXX and that is horrible. 

My son is out Glasses and PayPal refuses to give us his XXXX. 

That is absolutely INSANITY. 

Your agent says that we should deal with the Buyer and he wants to return the glasses even though the listing says NO RETURNS. The Buyer is a XXXX Liar. 

The customer the Buyer is NOT ALWAYS RIGHT. 

Since all this took place I suggested my son let the Buyer return the glasses at his expense and reimburse us for shipping them to the Buyer as of last night even though listing says NOOOOOOOO RETURNS. 

We will have glasses inspected once return and if they have 1 scratch we will SUE not just them but PayPal should be held liable also Ive been in Business for many years and have never come across such horrible C/S and terrible handling of business. 

I would expect you XXXX as CEO of PayPal to step in and make this right for my son. 

My sons time and effort and frustration with this ridiculous Buyer inconsiderate and illiterate Buyer who cant read NO RETURNS, should be compensated buy PayPal the {$200.00} We will hold off blasting this out across Web and Social Media for 48 hours. 

That should give you plenty of time to decide and correct this issue. 

Thank you for your time and we hope to hear from you soon. 

XXXX XXXX and XXXX XXXX XXXX Ga XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation