Consumer complaint received 2022-01-13
Company: JPMORGAN CHASE & CO.
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
This complaint is about JP Morgan Chase Bank, N.A.

Chase allowed a {$30000.00} wire to be sent out of my account after they were notified of Fraud a minimum of 5 time. They stopped the same wire previously and then the person doing the fraud called in pretending to be me said it was ok to send the same wire. After Chase was notified this wire was fraudulent and they stopped it they reauthorized the wire over the phone without asking for the person on the phone to come into a branch with ID or signatures of any kind. 

This wire was sent on XX/XX/XXXX and I have been trying to work with Chase Fraud since XX/XX/XXXX. I was told that they would send me an affidavit to complete which took 8 days to receive because they would not email it to me. I completed the affidavit on XX/XX/XXXX and mailed it back on XX/XX/XXXX, it was received by Chase on XX/XX/XXXX USPS Tracking # XXXX. This package was mailed because they said I could not fax it in. On XX/XX/XXXX I called Chase for an update and they said they never received the package and said I could resend it or Fax it which they said I could not fax during their initial request. I faxed and mailed on XX/XX/XXXX and have a fax confirmation and certified mail receipt that they received and signed for the package on XX/XX/XXXX. USPS Tracking # XXXX. On XX/XX/XXXX I spoke with Chase Fruad they said they did not receive the package until XX/XX/XXXX which was a lie because they received it on XXXX by fax, and XX/XX/XXXX by mail again. she said they would review and get back to me. On XX/XX/XXXX I called Chase again and I was told that they haven't responded to my complaint because they were waiting on me to send a police report. I was never told that I needed a police report ever, not during any of my previous contacts with any Chase representatives ever. I asked if I needed to file a police report at my initial calls with Chase on XX/XX/XXXX and was specifically told that I did not need to file a police report only the Affidavit they were sending me to complete. On XX/XX/XXXX I went into the XXXX Police station and filed an online report, on XX/XX/XXXX a XXXX Police Officer came to my office to take another report due to the amount of the fraud and I filed a report with the FBI online on XX/XX/XXXX. 

Chase has been giving me the run around since XX/XX/XXXX, The were notified of the fraud a minimum of 5 times, stopping the wire that they resent without requiring any proof of ID or signatures. They changed my account numbers and did not put any fraud warnings on the new account which the money was sent from. They have failed to call me or send me any notifications of any updates on what is going on. I have had to call and follow up EVERY TIME. Chase has not returned the {$30000.00} that they sent out of my account knowing that it was Fraud and they failed to follow any type of fraud protocols to protect my money. It is unbelievable the lack of responsibility Chase has taken in what they have done. I have been trying to work with them for 3 months and gotten nowhere. Please help.

Company response to consumer: Closed with monetary relief