Consumer complaint received 2021-10-05
Company: Paypal Holdings, Inc
State: NM
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Confusing or missing disclosures

Complaint:
On Tuesday XX/XX/XXXX I received the following notice from Paypal : You can't use PayPal anymore After a review of your account activity, weve determined that youre in violation of PayPal 's Acceptable Use Policy. Specifically, the sale of XXXX oriented materials or services. As a result, your account has been permanently limited and you wont be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website ( s ) and/or auction ( s ), including removing PayPal as a payment option, the PayPal logo , and the PayPal shopping cart.

Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive funds.If you have funds in a PayPal balance, well hold it for up to 180 days. These funds may be used to satisfy any obligations you may have under the User Agreement and Acceptable Use Policy, including potential liabilities to third parties and to PayPal for each violation of the Acceptable Use Policy, including liquidated damages. After that period, well email you with information on how to access any remaining funds. 
If there are chargebacks that result in your account balance falling below XXXX, you will need to settle the amount owed to PayPal to avoid further action. 
Customers who are permanently limited for violating the Acceptable Use Policy are not permitted to use PayPal services and are not permitted to open new or additional PayPal accounts Reference ID : XXXX I had slightly around {$530.00} that became instantly frozen. 

I kept checking the account and a few automatic payments I had coming through that account came out before I changed them. 

That left my account balance at {$450.00} I called them on XX/XX/2021 asking when the funds would be released. They assured me that at the 180 days mark ( XX/XX/2021 the funds will be available. 

I log in on XX/XX/2021 to transfer my funds out and see that on XX/XX/2021 they had already transferred the remaining balance of {$450.00} to themselves ... Paypal. 

When they called on them they simply told me it was considered damages and I had no right to my money. 

When I asked them to release the recording of them telling me it would be available on the XX/XX/2021 they said I would need this : Dear XXXX XXXX, Thank you for contacting PayPal Customer Support.

To request information about a customers PayPal account, an attorney or law enforcement officer must submit a legal subpoena. 

If you want to serve PayPal with a lawsuit or subpoena, you have to follow the applicable rules under state or federal law governing service of process. It is your responsibility to determine which rules apply to your particular circumstance. Please note that PayPal 's registered agent is XXXX XXXX XXXX XXXX XXXX. 

If you have a Subpoena/Court Order/Letterhead/Asset Freeze/Asset Seizure related to a criminal matter, please submit it to our Global Investigations team via the Safety Hub PayPal Law Enforcement Tool here : XXXX XXXX XXXX XXXX To get instructions on how to submit a subpoena, you can also visit our Safety Center : XXXX XXXX XXXX 



It is my pleasure to assist you. Thank you for choosing PayPal. 

Sincerely, XXXX PayPal Resolution Services They affectively lied to me then simply stole my money. 

Thank you so much for your help in this matter.

Company response to consumer: Closed with explanation