Consumer complaint received 2016-04-06
Company: PENNYMAC LOAN SERVICES, LLC.
State: LA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I refinanced my home with XXXX XXXX in XXXX. Penny Mac Loan Services purchased the loan. In XXXX XXXX, I lost my job. I was able to get some contract work, but got behind on my mortgage. I was 90 days delinquent when I applied to the Home Affordable Modification Program with Penny Mac in XXXX XXXX. I got a Notice of Default and Intent to Accelerate from Penny Mac dated XXXX XXXX, XXXX. 

My application was deemed complete and I was assigned a Loan Modification Underwriter by XXXX XXXX, XXXX. I had made additional payments, but was still only current through XXXX XXXX, XXXX. Penny Mac had an appraisal done and forwarded that to me on XXXX XXXX, XXXX that indicated there was plenty of equity in the house should it go to sheriff 's sale. 

I decided to put my house on the market XXXX XXXX, XXXX. I notified Penny Mac both in writing and by phone that I was doing so and indicated the selling price. I got an offer on the house that I accepted on XXXX XXXX, XXXX. I forwarded a copy of the Sales Agreement to Penny Mac and the agreement stipulated a closing on or before XXXX XXXX, XXXX. 

Within a week after sending Penny Mac the purchase agreement, I received a letter from XXXX XXXX indicating they had received my file from Penny Mac and would start foreclosure proceedings. I called immediately since I was still in the modification process. I had been very diligent in following the progress of my application online and had been stuck in the " decision '' phase for some time. All these activities occurred in XXXX XXXX. 

I continued to be prepared for a service processor to appear with the Notice of Seizure, but I never received one. I continued to get phone calls from Penny Mac and on one occasion I happened to get a cooperative customer service rep. I asked the disposition of my modification request. She researched it and told me I had been approved, but that no one was able to reach me. Therefore, I was removed from the program. Needless to say, I was a bit upset. I indicated I had answered most of the calls from Penny Mac, but I had never received a call concerning the loan modification. She claimed they had tried to call me 12 times. I indicated I had not received any written correspondence. Given the importance of this modification, I would have thought Penny Mac would have sent a certified letter. Of course, that did n't happen. 

We were fast approaching the closing date of XXXX XXXX. I had requested and received a reinstatement quote from Penny Mac through XXXX XXXX, XXXX ( included in the attachments ). I requested a copy of the closing statement from the closing attorney ( also attached ) and realized I was being charged over {$9000.00} in foreclosure costs and foreclosure fees. I went directly to the Civil District Court Clerk 's office and the Mortgage Conveyance office to determine if any actions had been filed against the property. None had been filed. 

I contacted XXXX XXXX and was told by the attorney handling the case that he had not opened the file. In other words, nothing had been done. I then called Penny Mac and raised concerns for being charged these fees when no action had been taken other than letters being sent. I argued with them for two days, but they would not revise the closing costs. I paid the fees at closing. 

Since then, I have been trying to get an itemized list of all the fees/costs that make up the {$9000.00}. You can read the attachments. I think they are self-explanatory. 

I am due a sizeable refund. I do n't know if I can collect judicial interest and I do n't know if there are any other damages I can claim. This situation has certainly caused me XXXX. There actions are fraudulent, capricious, arbitrary, and the lender has certainly not met the mi

Company response to consumer: Closed with monetary relief