Consumer complaint received 2019-05-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
My company XXXX XXXX XXXX XXXX XXXX was opened with Bank of America in XXXX Florida XXXX XXXX and XXXX XXXX location in XX/XX/XXXX. I have been fighting with the bank ever since. It took them almost two years to finally advise me that I needed a police Report from the local XXXX XXXX Police Department. When I provided the police report, then bank representative, XXXX XXXX, who advised that she was the branch manager, rudely announced that there was nothing more to do regarding my request for refunding over {$29000.00} the bank allowed XXXX, a company I had never heard of, to siphon about {$1800.00} every month from a business account recently opened while the company was still in its preliminary setup stage and its website hadnt even gotten set up yet. 
I scheduled countless formal in person appointments with bank representatives at the same branch to obtain specific information including what legal standards and protocols used before a financial institution with federal guidelines to adhere to before allowing any automatic withdrawals, and not once verifying with the account holder as to the validity of those significant recurring withdrawals? 
XXXX XXXX again, rudely advised that she didnt have to provide me with any documentation regarding the transactions. She further announced that once she made her decision it was final. And lastly there was nothing I would nor could do regarding these automated withdrawals which went on for about a year until the account went into negative balance. 

That was the first and only time the bank sent me a bank statement. That was the only way I discovered the types and amounts of transactions that had been taking place in the account. 

In a last effort, I again scheduled an appointment in person with the bank, requesting all the documentations pertaining to every transaction connected to the account. 

That was when I finally realized that Bank of America was definitely involved in questionable banking transactions. 

Her complete refusal to accommodate any requests for documentations. Coupled with the fact that I had to pay a fee deemed illegal considering I never authorized any of the automated recurring transactions from a company I had never heard from led me to the conclusion that I have been defrauded by Bank of America. 

The very last time I inquired with the FDIC website was about twenty months ago and I was not able to obtain any type of information nor relief. 

The reason I am submitting my complaint now is due to the fact that my oldest son, XXXX XXXX XXXX XXXX passed away XX/XX/XXXX. His memorial was in XX/XX/XXXX. 

As a XXXX XXXX XXXX XXXX for the past 26 years. I have been and continue to be enrolled in extensive XXXX  XXXX  services and I had to go on a XXXX  until XX/XX/XXXX.

I am asking that your organization please help me with these illegal, fraudulent and unfair banking practices regarding Bank of America. 

I am fairly certain that I am not the only business client to have suffered such terrible and illegal treatments from this financial institution. 

Should you need additional information please contact me directly at ( XXXX ) XXXX. Or email me at XXXX.

Respectfully submitted XXXX XXXX XXXX, XXXX.

F/K/A XXXX XXXX XXXX, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief