Consumer complaint received 2023-04-24
Company: FIFTH THIRD FINANCIAL CORPORATION
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
f I could give NO stars, I would!

A Terrible place to bank. It's not just that they almost always only have 1 person working, even though there are others in the bank, employees and customers. XXXX ( the asst. mgr. ) who was waiting on me, accused me of being rude because " she didn't like how I set my insurance papers on the counter '?? Huh?, So, I became rude and told her that when customers are waiting in line, she shouldn't be gabbing with customers she knows about her family issues. Now, I'm rude!. Then, XXXX XXXX, her co-worker, starts getting involved and starts telling me to leave. Now, I hadn't sworn, raised my voice, threatened anyone... nothing ... So I said... Just empty my accounts... I don't want to do business here anymore because of how you two are treating me. XXXX XXXX said several times, " I don't care '' and " Doesn't matter to me '' THEY REFUSED TO GIVE ME MY MONEY. That is the same as Fifth Third telling me " They don't care '' and they wouldn't give me my funds. What?? They threatened the cops on me. I had to drive 10 miles out of my way to the nearest 5th 3rd, just to do my business. I drained alot out of my account there.

I've had XXXX  mortgages and have been a customer for over XXXX years! This is how XXXX and XXXX treated me... 
But wait.. 
The Next day, I went back to the XXXX XXXX 5th 3rd to drain the remainder of my funds, and I have ON CAMERAXXXX XXXX  XXXX calling me a XXXX several times, immediately after I told Him I drained my accounts, AND him throwing his hands up shouting " I DON'T CARE '' SEVERAL TIMES. 
After I left, I went back again to lodge a complaint, as it says to do... When XXXX XXXX asked me if I had recorded her co-worker... I said " maybe ''. XXXX XXXX immediately started screaming at me to " Delete that video immediately '' while other customers were in the bank.. She lost it! Totally unprofessional. That is on the banks security cameras. She has no right to tell me to delete it. It has XXXX  XXXX immediately calling me a '' XXXX '' and saying HE DOESN'T CARE. I said Not until I turn it into corporate! She then continued with her madness and included the other employees to get involved ... And called the cops! I did nothing illegal. I waved as I left. The video is getting where it needs to go. XXXX XXXX never allowed me to file a complaint. THIS is the video she so MADLY wanted me to delete. 
Update : The regional manager called me and guess what, Both XXXX XXXX and XXXX XXXX Both accused me of " being vulgar '' and such... I told him ... Look at the video from the bank. They are Lying!! The entire time I was in there, I Never swore or threatened ANYONE. Until as I was leaving when they Both in XXXX  XXXX tones said " Have a nice day '' laughing. 
Neither were professional. Neither did their job. 
The District manager spoke with them, however, when I returned to the bank for business, neither apologized for Any of the offenses I experienced. 
This site doesn't allow me to download my video, but I can provide it upon request.

Company response to consumer: Closed with explanation