Consumer complaint received 2017-04-08
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
I was the victim of fraud online, earlier before this scammed happened everything seems to be real and believable being a widow for 7 longs years I thought I found the right man to spend the rest of my life with, fast forward, he asked me if i can help him to get his payment released from federal XXXX government as his payment from his XXXX job he worked so hard for, so, he sent me this certificate that needed to be paid in order to release him money from the government at he stated once we get it, he come home to the US and start a family together. Before all this money talk happened we had a communication almost 24/7, I developed a special feeling for him, I did all listened and followed what he said, in other words I trusted him. So, I wired money ( $ $ $ ) to the bank where he wanted me to send in order to release his payment from the XXXX government ( but for the meantime, I was corresponding with him I had one friend who works in the bank and google his photos and name at that time I did n't know my friend was checking this person 's name for me ), then, one day he texted me and told me to google myself and check it out. I did checked it out, the photos and name was NOT REAL, I found out he was using one of the Deputy Federal photos of high official in XXXX and the name was fictitious, I was devastated, very hurt, lost, empty ( XXXX and financially drained ) XXXX, XXXX, hurt my daughter ( financially ) without her knowing what I have done, BUT, the money was already wired. Now, it is pending by XXXX, and my bank here Chase sent the message to XXXX that I am recalling my money as the BENEFICIARY WAS SCAMMER AND FRAUD! I called the Chase wiring department almost everyday to find out some updates from XXXX, only response they are waiting for the beneficiary to sign and release my money back to Chase or to me. I think the XXXX, is not doing not doing enough to help me solve this problem and the Fraud Wiring Department Wiring of Chase Bank. I have been upset and XXXX with what happened to me, I did an honest mistake I suffered enough emotionally. I feel so helpless no one seems to help me. I asked if the CFPB CAN HELP ME RECALL MY MONEY, I will give all the information of the Beneficiary account, name and XXXX, my Money is PENDING by XXXX to give the beneficiary as I REQUESTED TO RECALL MY MONEY! I have been calling the Chase Wiring department for weeks but seems not to be responding well, giving me an answer that they are waiting for the reply from the XXXX my WHOLE LIFE SAVINGS ARE GONE, my mortgage, credit cards, bills at home are piling up, missed payments. Believing at that time this person was for real. I work in XXXX and not enough to pay my bills at home. PLEASE I NEED YOUR HELP. I think XXXX has no right to wait for the beneficiary to release my money as XXXX is holding it, not releasing it yet to the beneficiary. The scammer tried to contact me again at that time when they found out I am recalling my money, but I blocked him as I am XXXX to what happened. PLEASE I NEED YOUR HELP. I am upset that no one seems to help me. I found your website from one of my friend from XXXX who sent me this I found out by reading about your website that you also deal with INTERNATIONAL WIRING FRAUD account. I HOPE YOU CAN HELP ME, YOU ARE THE ONLY I CAN COUNT ON I CAN NOT AFFORD FOR ATTORNEY TO HELP ME WITH LEGAL MATTERS AND PAYMENT SO I COME TO YOU TO HELP AND ASSIST ME. THANK YOU SO MUCH FOR ALL YOUR HELP.

Company response to consumer: Closed with explanation