Consumer complaint received 2023-11-16
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX continues to be reported by Experian with information that is incorrect. As reported, the last payment for XXXX was alleged to have taken place on XX/XX/XXXX for XXXX ( XXXX ) dollars. However, I have a statement from XXXX and confirmation from XXXX XXXX clearly showing the last payment debited for XXXX was on XXXX XXXX XXXX in the amount of XXXX XXXX ( XXXX ) dollars. Somehow the payment was misapplied to XXXX which is clear because XXXX XXXX own system notified me the payment for XXXX was returned NSF. In XXXX XXXX XXXX XXXX sent me copies of their internal transaction reports for XXXX and XXXX. The reports clearly show the payment was misapplied. That is, XXXX XXXX erroneously applied a payment to XXXX instead of XXXX. As consequence, XXXX was charged-off by XXXX XXXX system in XX/XX/XXXX. Despie the mistake, XXXX XXXX continues to verify the charge-off history for XXXX as accurate. It is unfair and unlawful for XXXX XXXX to verify this information as accurate when it knows or has reasonable cause to believe the account is inaccurate -- their own docuents supplied to me show it's inaccurate. It is unfair because I made a payment and provided specific instructions on how the payment was to be applied. Those instructions were not followed and my account was charged-off as consequence. There was no reasonable way for me to avoid injury, especially since I was XXXX at the time. XXXX XXXX actions were also abusive because after the error was brought to their attention, XXXX XXXX claims " I did not notify them the payment was misapplied, '' ( see XXXX XXXX response dated XXXX XX/XX/XXXX ). While this should not happen to anyone, the situation is made more egregious because it happened to me as a XXXX person, with a XXXX XXXX XXXX XXXX XXXX XXXX, all the result of lXXXX I didn't even know the payment was misapplied because XXXX XXXX screwed up a deferment which caused their billing system to continuously mark payments as late WHILE the account was in deferment and as such XXXX XXXX neither generated nor sent statements for XXXX XXXX XXXX XXXX XXXX ( see XXXX XXXX response XXXX XXXX XXXX ), this is despite the specifics in section XXXX of my MPN clearly stating that XXXX XXXX was to provide statements during the deferment period -- XXXX XXXX XXXX not, and thus deprived me of right of notice and opportunity to be heard ( see attached XXXX section XXXX for XXXX ). XXXX XXXX is aware of all this, but has resorted to closing out complaints claiming they are duplicates of prevous complaints. That is, XXXX XXXX XXXX has chosen to ignore the issue when it knows or has reasonable cause to believe XXXX is STILL being reported incorrectly ( see 15 U.S. Code 1681s2 ). Experian has been provided the documents that clearly show misapplication of payment, but have instead blindly trusted the validity of the information furnished by XXXX XXXX XXXX through eOSCAR. Even if the CO payment history is technically accurate, it is considered to be false/misleading/inaccurate under 15 U.S. Code 1681e because it gives a lender the impression that XXXX was charged-off due to my failure to pay on the account. This is patently false. That is how the Federal Court of Appeals for XXXX XXXX XXXX, which has jurisdiction where I live, views matters like this ( see XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX. XXXX ) ). All I am asking XXXX XXXX and Experian to do is to remove the charge-off annotations for the period XX/XX/XXXX through XXXX XXXX  and change those periods to Not Reported or No Data because there is no good data that meets the standard of maximum possible accuracy for that period of time.

Company response to consumer: In progress