Consumer complaint received 2023-04-17
Company: National Credit Systems,Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I lived in a Trailer through a company called XXXX XXXX XXXX in XXXX FL in 2018. ( XXXX XXXX ) The first month was free and rent was {$500.00} per month I was XXXX with XXXX  children desperate to move so we did. 

Unfortunately this was the wrong decision and has cost me from being able to rent a home for the past few years.

one day at the trailer because we hadn't been there in first two week because my fianc mom has XXXX  XXXX so we stayed with her the first week/2. 

I was cooking dinner for the first time using the entire stove. I had the top stove on using all the burners and the oven to bake the bread we had for dinner. 

The stove began to smoke profusely and my children happened to notice it. I didn't think much of it because I was standing in the front of it and it didn't look as bad from my angle. 

My fiance then said that I needed to turn it off because it was starting to smoke up the house. 

I had no idea that once I flipped the breaker box that the stove would continue to smoke the house out. Because it was on fire. YES on fire from the inside out. You may wonder how on earth do you use the oven and not know that it was on fire.. well I'll tell you how. I called 911 and the fire department had to be rushed out to come and see what the problem was. And to our surprise there was boxers, socks, paper, cardboard and alot of other thing stuffed in the back of the stove. Someone literally removed the back of the stove and put those items in there and put that back of the stove back on. So while I thought I was preparing dinner for my family the entire house was about to burn down. Now I was released from the lease after I reached out to management. I have the copy of paper we signed I also have video proof of all of my said allegations I'm not sure what I am being punished for but my family deserves to live happily and this isn't fair that I've been dealing with this for over 4 years. It's time to close this chapter I have tried to reach out the the collection agency who actually isn't legally suppose to have my debt as they are not licensed in the state of Florida. I also have turned on these allegations and this was removed from two bureaus. But it is still reporting on one. The even bigger issue is XXXX XXXX XXXX ( receptionist XXXX clarified for me that I don't owe them any balance for the address. I also want that address removed from my credit report as I did not reside there for a full 30days the lease was broken after 3 weeks. I have been washing money on applications because I can't move anywhere with this balance on my credit and me and my family could have died I tried reaching out to XXXX who is the person XXXX said would be able to handle things for me but she has been unresponsive and has not responded to any of my messages. This isn't not being handle with any kind os care I have been in direct contact with XXXX over this issue I have spoke to numerous people alike XXXX  and the boss and nothing was done. No call back I was told they were looking in the storage to verify months ago. I had to reach out to them to find out what I found out after XX/XX/XXXX which I was advised at a rental company I wanted to rent from. I have so much to say but I'll let the photos and videos do the talking I am so glad I kept up with my documentation because this is insane I wish I could SUE. This house had so much mold, rat droppings old tampon sticks behind the stove. Rats had ate through the wall just a MESS. 

Oh yeah I forgot to mention the day we moved out I found out that the window was never connected to the wall of the house I attached a photo. 

It won't allow me to attach the videos I have I will call to get a email to send them all too

Company response to consumer: Closed with explanation