Consumer complaint received 2021-08-31
Company: BOEING EMPLOYEES CREDIT UNION
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
On XXXX XXXX I happened to search internet for finding XXXX XXXX XXXX for connecting my TV for XXXX XXXX XXXX XXXX since XXXX kept sending me to utilize XXXX XXXX XXXX free. When I called the appeared XXXX XXXX on the internet they wanted me to help saying I am eligible foXXXX XXXX XXXXXXXX free which is legitimate as I am XXXX XXXX member. At the same time they told me upgrade my subscription for longer period suggesting 1 year, two year, 3 year etc instead of my current 2 months subscription. It was convincing, looked legitimate at the time ( I was under the impression it is XXXX XXXX ) and they even looked authentic as they had details probably they got it from me at the time impersonating XXXXXXXX XXXX as if making sure my email address to be exact I am the owner of account. I agreed for one year subscription ( XXXX USD ) since I am XXXXXXXX XXXX who is loyal for XXXX, then they told me my email address associated with my XXXX account and I am eligible for free video. So there was nothing to be suspicious at all as the XXXX number I called XXXX XXXX ( may be it is bogus XXXX number re-direct for this fraud ). So, they sent some instructions so me to connect XXXX XXXX to my email as I gave phone number and email that also got from me as if making sure. Then they got my debit card details for 1 year XXXX XXXX subscription, as they told me I am eligible for XXXXXXXX XXXX service plus XXXX XXXX free. on XX/XX/XXXX to my surprise, I saw XXXX has charged me XXXX $ for XXXX XXXX again then I called XXXX XXXX again then they said they did not charged XXXX XXXX saying they don't associate XXXX  payment gateway. Then I realized this was fraud, cheat. I went to bank for dispute. Bank provisioned me my money back and after month they charged back from me as fraud merchant has sent details via XXXX saying I had done transaction on XX/XX/XXXX which is bogus claim that i did not involve at all, now this fraud hiding behind XXXX for more cheating and cover up as if they provided some kind of service to XXXX but which is not true as they acted XXXX XXXX that is a crime itself, ( I saw XXXX account details on my account deduction as XXXX XXXX meaning they are crafty to show me as if XXXX XXXX ) and trying to convince XXXX as if they are service provider of some kind which I did not intend to get at all, I only wanted XXXX XXXX free videos and XXXX XXXX charge no money for videos for their XXXX members. I lately find out including free help for getting connected for TV. I got above detail about fraud merchant via the letter that the BECU sent me for clarification still I did not respond with my side of respond which is strong. For me this future tech experts impersonated XXXX XXXX ( XXXX -as for XXXX XXXX ). They are social engineering, involve in cyber crimes, and malicious. I am a victim of this evil act by them. I am going to dispute XXXX, BECU as well. please look into this matter, I am sure they cheat lot many people in cyberspace. I have provided details as for XXXX merchant details. custom service number of XXXX for your information that I lately found out. If you could obtained Call logs You may see this is clear fraud.I did not buy anything from them. Thank you BECU Provisioned XXXX usd when complained, after merchant sent details via XXXX they charge back me saying I have done previous transaction which is no true and no evidence.

Company response to consumer: Closed with monetary relief