Consumer complaint received 2017-06-19
Company: TD BANK US HOLDING COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had submitted a dispute with Nordstrom on  XXXX / XXXX / XXXX .  XXXX  #  XXXX  with attachment.     I received a reply from  Nordstrom  on  XXXX / XXXX / XXXX  which did NOT address any of the facts and evidence I have to support my original claim. Additionally, Nordstrom closed my dispute without properly addressing the facts of my claim.     In response to Nordstrom 's  XXXX / XXXX / XXXX  reply to my original claim : Re-stating the facts, my account was first reported as delinquent in  XXXX   XXXX . Nordstrom claims that " Payments were then made bringing the account current, however, due to a lack of payment the account charged off in  XXXX   XXXX  ''. What they fail to understand is that the  XXXX   XXXX  date is the date in which my account was Paid in full, NOT the date in which my account was first reported as " charged off '' which is what Nordstrom is reporting. ( Please see screenshot from my credit report  )  When I began my payment arrangements, I authorized Nordstrom to deduct my account the same amount until the account was paid in full. 6 months later, I received a call for a missed payment! What the customer service representative failed to mention when initially setting me up on auto payment is that I would have to initiate another authorization of deduction after 6 months of payments. I reinstated the automatic deduction and to explain to the customer service representative that no one informed me of this policy. I was misled by the representative who initially set me up on my first attempt for payment arrangement.     Not only is  Nordstrom reporting inaccurate information to the credit bureaus regarding the date of first delinquency, they have misled me and did not inform  me of crucial information regarding my account. Again, the customer service representative who set me up on my initial automatic payment arrangement did NOT notify me of a 6 month maximum policy.       Here is my original complaint from  XXXX / XXXX / XXXX   Nordstrom  reported my account as a " charge off '' to the credit bureaus on  XXXX   XXXX . I made a payment arrangement with Nordstroms internal collections department to automatically deduct payments from my bank account for payment on  XXXX   XXXX . My final payment ( paying the balance in full ) occurred on  XXXX   XXXX . ( I have attached a photo showing the dates of the original reported " charge off '' AND the last activity date ( when my last payment was updated with Nordstrom,  XXXX   XXXX  ). Nordstrom reset my initial delinquent date to the credit bureaus showing a paid charge-off date of  XXXX   XXXX . This account was reset per Nordstrom to show that it will not fall off my credit report until the year  XXXX . This does not comply with the Fair Credit Reporting ACT ( see below ) * Per th e Federal Credit Reporting Act Calif State Rule Section 1785.13. of the Calif. Civil Code -   Collection accounts and charge offs remain for 7 years from first serious delinquency or charge off date. ( NOT the last date of activity. ) - Paying an old debt does NOT reset the clock on reporting for another 7 years. I have spoken with  2  representatives at Nordstrom to explain this to them. They did not seem to understand this law and told me that the reporting has to remain. I am requesting that Nordstrom remove this account reporting to the credit bureaus per this law

Company response to consumer: Closed with explanation