Consumer complaint received 2018-10-26
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This is a continuation of Complaint # XXXX which was closed prior to allowing the consumer to respond with additional information. 

The timeline : Select Portfolio Servicing, Inc. ( SPS ) XX/XX/2017 = Due to financial setbacks, we notified Select Portfolio Servicing , Inc. ( SPS ) we would be unable to cover payments by XXXX 2017 and initiated a Request for Mortgage Assistance with them. SPS recommended and *approved* us for a short sale based on our situation. Furthermore, SPS agreed *not* to report us to credit agencies as past due as long as we were in an active short sale process, which we were. 

XX/XX/2017 = SPS reported 30 days overdue to XXXX, XXXX, and XXXX XXXX ( we were still in the short sale process ) XX/XX/2017 = SPS reported 60 days overdue to XXXX, XXXX, and XXXX XXXX ( we were still in the short sale process ) XX/XX/2017 = SPS reported 90 days overdue to XXXX, XXXX, and XXXX XXXX ( we were still in the short sale process ) XX/XX/2017 = Short sale completed, SPS reported 120 days or no data to XXXX, XXXX, and XXXX XXXX ( we closed the short sale process and sold the property ) XX/XX/2017 = Account formally closed *We are not disputing any of the language on the short sale agreement. We're disputing that we did not receive the 120 days Marketing Period as spelled out on SPS 's own website. * We submitted our request for mortgage assistance/short sale to SPS in XXXX of 2017 in the attached Hardship Affidavit. In the meantime we lined up a buyer, and SPS dragged their feet to approve until XXXX of 2017, as noted in the Short Sale Agreement pdf attached. 

Since we gave them plenty of notice and were current with our payments, we were eligible for XXXX payments for a 120 day marketing period, as spelled out on the company 's own website here : https : //www.spservicing.comXXXX  ( Short Sale Overview - Select Portfolio Servicing ) A short sale enables you to sell your home for less than the total amount owed on the mortgage. If eligible, we would accept the short payoff in full satisfaction of the total amount due on the mortgage loan. 
www.spservicing.com ( under Payments During Marketing Period ) : " Eligible customers may be offered a ( {$0.00} ) XXXX dollar payment plan during the marketing period. SPS will not reject the customers payment if they chose to make their full contractual payment. The marketing period may last no less than one hundred twenty ( 120 ) calendar days, and extensions to the original term may be offered upon discretion of Management. The customer may be required to provide a listing agreement and evidence that property is actively listing for sale. " ****We were eligible, the buyer 's offer was in, and SPS assured us everything was in order. Despite this, they reported us overdue in XXXX ( the month we were approved ), XXXX, and XXXX of 2017 to XXXX, XXXX, and XXXX. In essence, 0 marketing days instead of 120. ****

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation