Consumer complaint received 2020-03-30
Company: Paypal Holdings, Inc
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I opened an account with Paypal in XXXX that I used with XXXX after a few months my XXXX account was stolen and and being used by unauthorized hackers or thieves who stole my bank accounts and email addresses and identity and I could not log into them any longer. I closed the account with PayPal and XXXX or thought I did only to find out 6 months later that the account was used to sell over a XXXX dollars in merchandise. 6 years later in XXXX I received a bill from the IRS saying that I owed them {>= $1,000,000} that PayPal had recently reported.as income to me. 6 Years later this was reported to the IRS. I have contacted the IRS about the theft of my account and Identity as ell as the XXXX Police Department, Federal Trade Commission , Banking Commission, Federal Reserve and others. The FTC contacted me in XXXX of XXXX reporting that my identity and all of my information was stolen in an XXXX   XXXX XXXX and had been used to do things just like I am reporting to you. I have not ever been able to use XXXX or sell on line ever again because PayPal would never let me open an account. I say this because I did try to open an account and was refused. PayPal ruined my business and refused to let me do business with them do to the actions of on line crooks holding me responsible for others actions putting me on the defense. Over the past years I have had multiple accounts opened in my name and used to get money via paypal that I did not open or was not associated with used by sophisticated means and unauthorized by me. I have had dozens of bank accounts, debit cards, checking accounts, and credit cards stolen online and used with PayPal and received emails after the damage was done money stolen from my accounts which I had to close and then an email from PayPal saying they didn't want to do business with me anymore? I would constantly receive emails from paypal to multiple email addresses containing messages about an account opening or closing or that they didn't want to do business withm e anymore. This has gone for years. I would contact PayPal to find out about the accounts sending emails and messages and phone calls only to never get any information other than I owed them money for something I had no idea about. 
I recently opened an XXXX account trying to do business again after years. I have sold over 150 items all delivered positive feed back given and a few days ago XXXX even upped my selling limit to {$15000.00} a month because I was an outstanding seller above standard. I am working at home due to the national disaster. I logged into my XXXX account this morning after working 18 hours ad day this weekend taking pictures and setting up auctions for merchandise to sell only to find that I could not accepy PayPal anymore. I logged into my only PayPal account to find a letter saying they didn't want to do business with me any longer with no other reason no way to respond and that's it. They have crippled my life and are responsible for multiple accounts being opened as well as a bill to the IRS for {>= $1,000,000}. I called them this morning asking what I was supposed to about my auctions and time spent and to see that I have been an exemplary customer and really need to use them because there is no other way to accept money on XXXX and all the time spent setting up sales and was told to try XXXX XXXX? I want this resolved once and for all. If they assume I have done all that I have not then let them watch my account and keep it on a probationary period that will reflect that I am not the person they assume I am and not cripple me any worse than they have. I really don't know any other way to report this as I have been trying for years to get a respnse from PayPal about this as well as writing letters to XXXX XXXX XXXX XXXX in XXXX XXXX to there legal team to never get a response. Please help me with this as I am only one person trying to make it during these difficult times working from my home. I have also received Thanks

Company response to consumer: Closed with explanation