Consumer complaint received 2018-08-17
Company: BB&T CORPORATION
State: SC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Due to the fact that I had to stop working in XXXX of XXXX to provide home health care for my wife that received a XXXX in an accident on XXXX XX/XX/XXXX, I contacted BB & T bank and asked for 2 months of deferred payments on 2 car loans. This was done and explained to them as well in order for me to have time to get my financial affairs in order and to maintain my high credit rating. After a lengthy process I was told the deferment was approved on XXXX XXXX, At the beginning of XX/XX/XXXX I went on line and check my accounts and it said my next payments were due on XXXX and XXXX XXXX, so I paid {$420.00} on one account and {$700.00} on the other, leaving a small balance that I could easily pay out of my military retirement at the end of the month. To my surprise when I again went on line at the beginning of XXXX I found it saying I was already over forty days late and it did not show what happened to the {$1100.00} I had thought I was paying for XXXX. I could not get an explanation of what was happening or where my money had gone until I filed complaints with the XXXX and consumer affairs. Finally at the end of XXXX beginning of XXXX, BB & T said that the right side of my statements were wrong and I should have been paying according to the left side. Even though I had always paid referring to the numbers on the right side. Then to make matters worse BB & T turned in every month starting from XX/XX/XXXX all the way through XXXX as late. I attempted to refi the vehicles through them at an supervisors suggestion and it came back denied because my income was too low??? Then I had to get a second deferment for XXXX and XX/XX/XXXX and once again I was provided with the wrong amounts due for previous months and again found myself behind when according to what I had been told part of the payments I sent in would be applied to the XXXX amount due. There was no way to decipher these statements because they had never been fixed and still had the same problem that their executive said they were working diligently to fix and on one account it has not ever been corrected. There mistakes ruined my credit and prevented me from acquiring a refinance loan on my home that I had to have to take care of my family and keep other bills current. I dont care how many times they go back and keep removing missed payments off my credit report, they have totally destroyed my credit and caused extreme financial hardship and stress on my family. I want to know how it is legal to provide false information and use it to destroy someones credit. I want payment for damages and mental anguish and stress this put my family under as we were already trying to cope with a life changing tragedy. I will rip this company 's public image to pieces until I have been paid in full for the damage they have done. I dont need anyone sending information to BB & T because they already know about what they did and have taken no steps in paying for the damage they did. If this agency does not have the jurisdiction to impose fines or penalties on a major bank institution then please provide the name of the one that does. This kind of irresponsible behavior can not go unpunished.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation