Consumer complaint received 2022-01-31
Company: Mr. Cooper Group Inc.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
During Covid I had to reduce costs and spoke with my mortgage servicer ( Mr. Cooper ) about the forebearance option. I was told and confirmed and reconfirmed on multiple occasions that the payments would be applied to the end of the loan and balances and payments with resume to pre-foreberance levels. I was assured that the payments that would move to the end of the loan would and not accrue additional interest during the delay. I was told that the Cares act paid service prodivers to cover the interest. I signed up. 
17 months later I ended the foreberance last fall and have since made 4 payments. I just recently looked and noticed that now my payments interest is higher than the principal, which was not the case when the foreberance started. Also I noticed that I owe more than {$25000.00} more as wel ; my balance went fro m {$340000.00} pre foreberance to more than {$360000.00} and I have made multiple payments with about {$6000.00} paid toward pricinpal. 
So my balance went up almost 7.4 % and I will be paying much more interested over the next years. That is not what I was told. i was told the ermergency stimulus would pay the interest on the payments during foreberance, my balance would not go up and my total interest on the life of the loan would not change. That was a huge lie and I want answers and how to join a class action against the mortrgage service providers to erase this new debt. Finally the mortgage company has told me to just get a modification with the new company that they made over {$26000.00} on and the new company will make at least an additional {$30000.00} on the interest. This is wrong. I want my phone calls realeased from the company to prove they provided disinformation and I want it my loan corrected. But Mr. Cooper just sold it and I received a letter two days ago so they transferred it after i recived the letter. 
They have not been helpful and diffifult ot reach someone who could explain what went wrong. I did speak with someon in the mitigation department who explained everything, which was the first time I got the real naswers and I was screwed and given disinformation, lies and Mr. cooper and the new servicer will benefit handsomely from increased interest due to the increased balance ( cant get a straight answer on that still ), plus sold it to another servicer at a larger priofit than if I did not have the foreberance. Im sure these scam artists are making billions off of consumers and the funds they receive from the federal stimilus on top. 

Many have to goto jail. Have we really become that corrupt? Mr. Cooper makes money from the stimuuls to cover the forebearance and gets to charge me as well, and they sold off the loan ant a nice profit. US is really corrupt more than ever, I want justice. 

Well I was just informed that my loan was transferred to another loan servicer ( XXXX XXXX they havnet a clue of what Mr. Cooper did. 

Please help with what rights I have and what action i can take due to Mr , Coopers disinforamtion campaign. I want to know if there is a pending class action lawsuti against Mr. Cooper as well as receive my phone conversations. 

One other note. The website has consistently shown false information on blalaces and payments which never made sense ( like after making payment my pricinipal balalce may go up ). 

Thanks and best regards XXXX

Company response to consumer: Closed with explanation