Consumer complaint received 2023-05-23
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I got scammed in XXXX where the impersonator was able to filed claims reversed payments from my account and had that money. 
On XX/XX/XXXX I got a called from someone who claimed to be a XXXX XXXX XXXX, who helped to fix bad credit in the form of giving out loans. XXXX, XXXX. I talked briefly with him. On XX/XX/XXXX, XXXX, XXXX told me he gave me a loan {$1100.00}. In order to boost my credit I need to send the loan back him via XXXX. I logged into my bank and saw that I had more money than what I had. By XX/XX/XXXX. I sent money, {$1100.00} to myself via XXXX and sent the money to XXXX, XXXX using XXXX XXXX XXXX. I didnt know the {$1100.00} was the sum of reversed transactions that XXXX XXXX XXXX XXXX online filed claimed with Chase Bank XXXX me on XX/XX/XXXX. Chase Bank did not notify me or posted the reverse transactions until XXXX. Is when I realized I was scammed. The guy took the money and refused to refund me. I filed a claim with Chase XXXX Department on XXXX XXXX. 
Chase Bank staff refused to investigate the scam. I was accused by all staff that I did the transactions myself and spent the money. I asked Chase to pay back the merchants for the reversed transactions where I was told by the XXXX Department that I would get my money back. Instead Chase charged me {$1100.00} to cover the money paid back to the merchants. Chase closed all my accounts, and tresspassed me from all premises. I was going to one of Chase 's Banks before I received the letter stated that I'm not allowed to go to any Chase Bank ' properties. I could have gotten arrested not knowing I was tresspassed. I'm getting evicted at my apartment because of that scam. I tried to get help for rent but I can not prove any loss of income. I called Chase day and night to get a statement or letter showing where Chase paid the merchants back, and charged me {$1100.00} to get their money back. Chase XXXX lied in a statement letter stated that I was reimbursed, and credited the money back. Before that I was lied by Chase 's XXXX staff that I was going to get the {$1100.00} back and the direct deposits that Chase took to cover what the bank paid back to the merchants. I called but kept being refferred to a XXXX from XXXX Department to get a statement stated that I was never get any money reimbursed. That person would contact me, I got no call. 
In the past I filed claims where I called Chase myself to submit claims all were denied. Now an impersonator went online filed XXXX claims on XX/XX/2023. All were approved by Chase. If Chase Bank has notified me on time about the filed claims the same day they were filed and approved I would avoided being scammed. 
Chase needs to take respinsibility for failing to protect me. I didnt share my log in information with the impersonator. Chase Bank has the resource to investigate the scam and proof that I didnt filed the claims, I didnt take the {$1100.00} myself. I submitted a report to the Police in XXXX, Florida. It is an ongoing investigation.

Company response to consumer: Closed with explanation