Consumer complaint received 2020-05-13
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
This is a formal complaint against Experian. Because today XX/XX/2020 gives me the results of my dispute that I made on XX/XX/XXXX, and I am not satisfied because they do not respond to my request in the dispute letters that I send them, as always Experian has results that come from a machine, because it can be seen that he does not have any exhaustive investigation because everything I am contesting is an error, they are not accurate data, they are debts that do not belong to me, I have asked you to send me all the proofs that you claim to have and in which proof you have precisely to say how exact they are are mine? My disputes are resolved by an automatic machine, because it can not be a coincidence that the results are the same words as all the results. Textually, these are the words of an Experian machine : I want you to read this : THE SAME WORDS WRITTEN WITH AN ACCOUNT, THEY SAID IT WAS MINE AND I HAD TO DO MY INVESTIGATION AND THE RESULTS WERE THAT IT WAS CORRECT THAT THAT ACCOUNT WAS 'MINE, NOW ME I FIND THE SAME RESULT OF THE SAME WORDS GIVEN BY A MACHINE OR A ROBOT. THIS CONTINUED THE ROBOT ANSWERED ME : Mrs. : My name : We are responding to your request that the information in your personal credit report be blocked due to identity theft. Based on our review of your request and the information available to us, we have determined that : your blocking request was made in error, or, your request to block information was based on material misrepresentation, or knowingly obtained or should have known that you obtained possession of goods, services or money as a result of one or more of the transactions you are trying to block. 
Therefore, we deny your request to block one or more of the pieces of information. If you have additional relevant information indicating that the disputed items resulted from identity theft, please contact us again and provide this information. If you still believe the disputed items are inaccurate, we will add a statement of continued dispute to the credit report to your request. 
I can not understand why Experian XXXX the laws of accurate and verified information? Today when I received the results of my dispute and as they always experience their results are frivolous, I received the same answer from the previous dispute with another complaint that they accused me and told me that this account was never going to be deleted because it was mine, surprise to the Days the same company blocked it because the account did not belong to me, Experian did not investigate anything, they only report that is why they can not give evidence, in all my disputes I ask that they send me the documents to verify the debts that I dispute, the same documents that they say they are accurate? Because I want a copy of each document and I want you to know that I have every right to demand it, I request that you send me the following proofs, since you are obliged to do so in accordance with the Debt Collection Practices Act, section 1692g. that I believe and I am completely sure, that Experian does not have any proof, you do not have documents to support said debt, which surprises me as always that the disputes that I make with Experian always last 5 days and after 6 days already have results, as there may be such a fast result? in my opinion they are automatic responses. to tell me the SAME TEXTS, How can you verify an account in 5 days? it is obvious it is a machine and how the machine can not give me the documents that I demand? I am going to ask a second time that I will verify each item with the credit grantor reporting the information, and will remove any information that the credit grantor can not verify. Furthermore, I understand that U.S.C. Sec 1681i ( a ), you must complete your new investigation within 15 days of receipt of this Complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation