Consumer complaint received 2023-05-26
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
Dear PayPal Customer Support, I hope this letter finds you well. I am writing to express my deep concern and discontent regarding the permanent limitation that has been imposed on my PayPal account with the email address XXXX. I strongly believe that this limitation has been placed on my account due to a mistake or misunderstanding, as I have not violated any PayPal policies or engaged in any fraudulent activities. 

Firstly, I would like to emphasize that I have been a loyal and active PayPal user for [ insert duration of usage ], and I have always adhered to the terms and conditions set forth by PayPal. I have regularly used my PayPal account for both personal and business transactions, ensuring compliance with all applicable laws and regulations. Consequently, I am perplexed as to why my account has been permanently limited without any apparent reason or prior warning. 

Secondly, I have thoroughly reviewed PayPal 's policies and guidelines, and I can confidently assert that I have not violated any of them. I have always conducted my transactions in an honest and transparent manner, maintaining the highest standards of integrity. It is crucial to emphasize that I have never engaged in activities such as money laundering, fraud, or any form of unauthorized use of the PayPal platform. Therefore, I am perplexed and deeply concerned about the permanent limitation imposed on my account. 

In light of the above, I kindly request that PayPal undertake a comprehensive re-investigation into my case to rectify this matter. I strongly believe that there has been a mistake or misunderstanding that has led to the permanent limitation on my account. I would greatly appreciate it if PayPal could thoroughly review the transaction history and account activity associated with my account. I am confident that such an investigation will reveal no wrongdoing on my part and support my claim for account restoration. 

I understand the importance of maintaining a secure and reliable platform for all PayPal users, and I fully support PayPal 's efforts in this regard. However, I sincerely believe that my account has been wrongly targeted, leading to this unwarranted limitation. I kindly request your prompt attention to this matter and a fair and impartial reconsideration of my case. 

In conclusion, I respectfully request that PayPal re-evaluate my case, taking into account the aforementioned points. I am confident that a thorough investigation will confirm my compliance with PayPal policies and justify the restoration of my account. I am eagerly looking forward to a positive resolution and a reinstatement of my PayPal account to resume using your platform for my personal and business transactions. 

Thank you for your time and attention. I kindly request that you acknowledge receipt of this complaint and provide me with an update on the progress of my case at your earliest convenience. I can be reached at the email address or phone number provided above. 

Yours sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation