Consumer complaint received 2023-12-05
Company: MARINER FINANCE, LLC
State: NC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-product: Title loan
Issue: Can't contact lender or servicer

Complaint:
The company at first would not take any payments from me and made me get months behind. The branch manager and I got into argument and I called another branch to get supervisor of her. For XXXX months I have had to call her boss.The company is rude to me stating I am the problem.The manger of the location blocked where I could not make payment online.The Boss of the manager had her allow me to make payments and online.I made XXXX payments and waved a payment, so XXXX payments made. They are still stating I am behind but will not speak to me to state how I am behind, and I am not able to go to location due to the manager threaten to fight me and going back and forth with her, the threats made by branch manager, but they tell me to pay online and I do not need to speak to anyone about my account.Just pay online a payment and that's it, no matter if account is wrong or if I have questions about my account, and I do, just pay online. No one wants to speak to me and nothing is wrong with your account they state without speaking to me. Yes, it is something wrong with my account, I am not behind and it should not report or show that I am behind. The boss of the manager tells me this on XXXXThe location manger advised no one for me to talk to and no one wants to speak to me. She will have her boss XXXX call me back on XX/XX/23. On XX/XX/23 another XXXX which is boss calls me back and rude and did not allow me to speak. Told me I am the issue and you are calling every month. Did not allow me to speak. I had a witness listen to her. It got so bad I hung up the phone.They make it hard to make payments, communicate with them, and reporting I am late with the account and that is not true. I am being threaten and can not speak to anyone about the account. Just make a payment is what I was told on XX/XX/23. I owe over XXXX XXXX dollars to this company and it is becoming an issue to pay them or communicate with them. How can you report to the credit bureaus that you are behind but will not accept payment? How do you think someone will make payments online but can not speak to anyone of the company about your account and they are reporting wrong and have you listed and showing behind and you know you are not behind, especially if you agreed and made XXXX payments with XXXX of the XXXX being waved and placed behind the loan by them.This company needs to be shut down! I can not accept the abuse from them any longer. Mariner Finance is a horrible company and I do not refer anyone to deal with them. They are a very nasty, rude and unprofessional company to deal with. They speak rudely to you and harass you but will not take payments if you are dealing with a manger of a locations and they do not like you. The XXXX North Carolina branch has a manger named XXXX and she is the up most rude, abrupt person I ever known. The business takes up for her allow her to do unprofessional things and say unprofessional things to the customers. I was advised I could not move my account to another locations unless I reapply, file a credit report out, and certified and get reapproved to just move my account I already have with them to another location. That is ridiculous and something I should not half to do if I am already a customer with an account owning over XXXX XXXX  dollars. I am not the issue, it is your employer and label a manger at your XXXX location.The boss ( XXXX ) and the manger of this company are rude and insane. I have recorded phone calls and had witness by to hear and witness their behaviors. All unacceptable and unprofessional from both levels of management. I have still not been able to discuss my account with them and so desperately want away from this company. Please help!

Company response to consumer: Closed with explanation