Consumer complaint received 2017-03-07
Company: Caliber Home Loans, Inc.
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
Caliber Home Loans : The New XXXX. Lying to customers to force them into financial suicide. 
Caliber home loans is guiding people into FHA mortgages and setting them up for financial suicide. This is a report being filed on behalf of more than one person, all close friends and referrals to Caliber, who have experienced XXXX XXXX, ( XXXX # : XXXX / State Lic # XXXX ) misleading customers into mortgages they can not afford. She and her staff, backed by the Corporate Caliber, are setting people up for failure. She and her staff, guided by senior management ; XXXX XXXX, XXXX XXXX ( XXXX 's Husband ), and others at Caliber to push the approvals and final documents off to the last minute before closings to force the hand of the buyer to have to take what has been presented. 
In my, and XXXX others cases, XXXX XXXX guided us into FHA mortgages. For various reasons, we were told FHA mortgage was the " ONLY '' option. These FHA fees are stacked on top of the monthly payments and are not able to be written off as tax liability either. Caliber Home Loans said, " Just sign the documents and in six months to a year you can refinance and l lower your payment, $ XXXX- {$500.00} per month. '' On top of this, at the time of my purchase, I was told that I had to go with an FHA mortgage because of student loans. I have perfect credit, lots of income, and I put down over {$150000.00}. This was based on the deferment of the student loans for a year, a {$600.00} per month payment. Caliber Home Loans and XXXX XXXX knew that the payment was pushing my financial limited, but being promised that the payment would be lowered with refinancing in a year, the mentioned amount, the payment would basically be the same. 
All this is no longer true. Caliber home loans has truly operated in a manner to be the most predatory of predatory lenders and worse than XXXX who ripped off millions of American and set up the financial failures of XX/XX/XXXX-XX/XX/XXXX. They knowing applied my {$150000.00} to set me up for failure with the hopes of me and those I have mentioned ( XXXX others ) to default on the mortgage to gain my equity and additional profits. These activities can be found in numerous other complaints across the internet. 
When XXXX XXXX was called back to " Refinance '' she was completely unavailable and unwilling to even look at the mortgage and lower the payment as promised. She was originally contacted in XX/XX/XXXX, over a year after making all payments on time and still with 100 % perfect credit and she refused to help. She was contacted and then led me on for months on end and beyond the point of rates going up in XX/XX/XXXX. She then become very politically driven to blame " Trump '' for why I could not refinance and why rates went up. This was less than days after his inauguration. Since then, her boss, XXXX XXXX ( XXXX # : XXXX / State Lic # XXXX XXXX got involved. She was the most unprofessional person I have dealt with. XXXX actually emailed me and said, " You need to learn some patience, '' when asked to help move things forward. As the unbelievable arrogance persisted I asked to speak to their boss. I found out that XXXX XXXX is their boss, and XXXX 's husband. I then reached out beyond XXXX to XXXX XXXX, who has chosen to also act untouchable replying to emails asking for help with the response of, " Cute ''. All have failed to help or even discuss refinancing. Quite the latter, their " Customer resolution department '' has been XXXX dialing me with auto dialers and staff who have been even more arrogant in their responses and even more rude. It is apparent that Caliber Home Loans is the most unprofessional group from end to end. 
With no end in sight and to have been completely misled has force me to begin search for a resolution. All have refused to help.

Company response to consumer: Closed with explanation