Consumer complaint received 2023-08-09
Company: GOLDMAN SACHS BANK USA
State: OK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have been subjected to unethical practices by GreenSky that have left me deeply concerned about the financial industry 's ability to protect consumers. GreenSky, in violation of the Consumer Financial Protection Act of 2010 ( CFPA ), engaged in unfair practices that allowed unauthorized loans to be processed and serviced through their program. These loans were initiated without proper authorization from consumers, leading to unjust financial obligations and a breach of consumer trust. 

Details of My Experience : I began to notice unfamiliar charges on my billing statements and collection letters from GreenSky, accompanied by calls urging me to make payments on loans I had neither requested nor authorized. As someone who had never applied for a loan from GreenSky or even heard of the company prior to these notifications, I was baffled and concerned about the origins of these charges.

After conducting further research, I discovered that GreenSky had engaged in the unethical practice of processing and servicing unauthorized loans, allowing merchants to initiate loans on behalf of consumers without their consent. This practice resulted in at least XXXX complaints from consumers, myself included, who had experienced similar unauthorized loan applications. Investigation into these complaints revealed that the fault primarily lay with the merchants, amounting to at least XXXX instances. 

Impact and Consequences : The actions of GreenSky have had a profound impact on my financial stability and peace of mind. The unauthorized loans have created financial burdens that were never part of my financial planning, leading to unnecessary stress and anxiety. Additionally, the lack of proper merchant training and oversight, as well as the company 's failure to manage consumer complaints adequately, demonstrates a significant oversight on the part of GreenSky.

Expected Resolution : Given the extent of harm inflicted on myself and other consumers, I implore the Consumer Financial Protection Bureau ( CFPB ) to take swift and decisive action against GreenSky. I expect GreenSky to refund or cancel the unauthorized loan, as mandated by the consent order as a consequence of their unethical behavior. It is essential that GreenSky also implement robust procedures to prevent the recurrence of such fraudulent loans in the future.

Conclusion : I trust that the Consumer Financial Protection Bureau will take my complaint seriously and undertake appropriate measures to ensure that GreenSky is held accountable for its actions. The wellbeing of consumers is paramount, and it is imperative that actions are taken to rectify the financial and emotional damages caused by the company 's irresponsible and unfair practices. 

Thank you for your attention to this matter. I eagerly await a response and the resolution of this distressing situation.

Company response to consumer: Closed with explanation