Consumer complaint received 2023-10-16
Company: U.S. BANCORP
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Money order, traveler's check or cashier's check
Issue: Problem with customer service

Complaint:
Please reference the previous Complaints in regards to my purchase from UBank where I initially purchased the {$13000.00} Cashiers check is not my first purchase in this said Bank. This is the very first time I ever had this problem. 

I have received the response from USBank and I disagree with what is stated from the very onset of the Cashiers Check that I personally went back to US Bank the same day when I was notified I was given the wrong account information to make that deposit on my behalf was not my fault. I went to XXXXXXXX XXXX first on the same day XXXX XX/XX/XXXX who advise me to go back to USBank so they could start the process to getting my {$13000.00} back which was disclosed to me at XXXXXXXX XXXX my money was now in another XXXX XXXX XXXX on a hold Freeze. 

I go to USBank and I saw a white make at the counter explained what happened sams day on XX/XX/XXXX got up from behind the counter to get paper work he state so they could start the process. Thats when a XXXX heavy set female stopped the young man Customer Service XXXX and said were not doing that. She pointed out to me she was the one who signed and authorized that Cashiers Check on that same day XX/XX/XXXX and let me make my self clear I never told her it was Fraud so I have no idea where you got that from because I made sure I had a witness with me every time I came to the Bank. That Manager said it was Fraud and she for the life of me is gon na tell me what I know was an innocent mistake on my part was according to the FDCPA was to deny me any type of assistance when I went over her head and spoke to XXXX Supervisors at US Bank went back to that same Bank and the lack of respect she had told me she did not care who told you she continued to deny me Service. 

She also told me US Bank has no escalation department but I spoke to a female and my call was transferred to her from Customer Service I believe her name was XXXX or XXXX because that same XXXX heavy set XXXX told me to come back in 90 days and then they could start the process to retract the payment. I did that only to now get a White Female XXXX and she tells me and my witness to go to the XXXX Police Department in XXXX XXXX to The XXXX XXXX XXXX XXXX and Im so sorry but that female Sergeant wanted to know why they had me come there cleary she stated was no criminal crime committed and the Bank just need to do their job is exactly what she said. I disagree with USBank negligence in the way my situation was handled also the XXXX female XXXX stated after USBank stated to close my Bank Account on the same week that because I was no longer a USBank customer she really couldnt help me because she couldnt see into the account. Well this is the fact I came into USBank on XX/XX/XXXX when it first happened. USBank final close of my Bank account was on XX/XX/XXXX was enough time to have helped me with my situation. 

I also want to make mention in the last Complaint I filed in regards to XXXXXXXX XXXX XXXX states if USBank would contact them they could start the process in getting the funds back to XXXX XXXX XXXX. Please reference XXXXXXXX XXXX response to USBank. I did everything these people asked me to do at USBank and I was tossed around like a yo yo practically at the USBank every other day being by USBank from those I spoke to to go back to the USBank tell whoever is there to Retract the payment and in most cases it was the XXXX Female XXXX who said no. She said it was XXXX not me. I never told her that. She assumed that. 

Also I do want to point out I have purchased Cashiers checks and never once was the money made available same day and when I deposited the Cashiers check into XXXX Bank on XXXX XX/XX/XXXX the Receipt did not match with what the XXXX stated she did on XXXX XX/XX/XXXX she was the one who made the money available the same day but XXXX Banks XXXX says the Money would be made available on XXXX XX/XX/XXXX with a XXXX day Hold. So Im a XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. So I cant believe what I went through in regards to what I experienced but again according to the FDCPA I was no way treated like the XXXX I should have been at USBank was horrible and a disgrace. There is a procedure to Retract a Cashiers Check and why I was denied service on the same day notified of a error all I want is to get the {$13000.00} back that XXXX XXXX has verified is still sitting in their Bank and it never left XXXX XXXX. 

Respectfully submitted, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation