Consumer complaint received 2016-08-04
Company: PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION
State: NH
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
This all began on XXXX/XXXX/16. That evening at XXXX I saw the account balance was negative with XXXX transaction in pending status. Immediately I withdrew money from my ( at the time ) XXXX account and went straight to the bank, however they were closed. I double checked prior to placing the cash into the night drop box that all transactions were pending in my online banking, once confirmed I put the money into the box. I also confirmed prior to going to work for XXXX that the transactions had not processed and they were all still pending. In total I deposited {$280.00} cash into the night deposit box, which I have been told in the past by the bank manager that it gets deposited first thing prior to opening. I was also told that this was a better option than depositing into the ATM due to the order in which they were processed. 
XX/XX/2016 at about XXXX I checked my bank to ensure things had been processed, and found a balance of {$6.00}. The institution had returned every single transaction, charged me XXXX fees of {$37.00} ( {$190.00} approximately ), which with a daily limit of XXXX was all they could charge me. The account started with {$170.00} in it. On XX/XX/2016- the transactions were as follows : {$65.00} ; {$110.00} ; {$14.00} ; {$40.00} ; {$4.00} ; {$35.00} ; {$26.00} ; {$10.00} ; {$50.00} ; {$20.00} ; {$57.00} leaving a balance of - {$250.00}. If the deposit was processed first thing in the morning prior to XXXX ( the last time I saw the transactions as pending ) this would have been avoided. The largest transaction was debited first even though one would think a bank would have financial soundness of their customers as a priority, not their own financial gains. Also if the largest of transactions would have processed first I would have avoided multiple fees, instead the bank processed the XXXX first which made my account -XXXX, this was followed by XXXX additional transaction which were placed in a way that caused every single one to be returned. 
On XX/XX/2016 there was an attempt to reprocess a XXXX card payment, leaving me with -XXXX and it was again returned. It was returned on XX/XX/2016 and I was charged another XXXX $ for overdraft. On the same day I was paid XXXX from my XXXX job leaving my account balance of {$270.00}. At this point transactions were beginning to be reprocessed along with fees from various credit card/loans/automatic payments/debit transactions, I still am having difficulty returning to my prior financial state which is leading to further overdraft fees, I am unable to close my account due to ongoing resubmissions from credit card payments, and this whole situation has definitely impacted my entire life negatively. 
Also I would like to add that I have contacted the bank multiple times since the start of this and they offered me {$74.00} to cover the unreal amount of stated fees, and said that they were doing me a favor and " got special authorization to do so ''.

Company response to consumer: Closed with explanation