Consumer complaint received 2017-05-15
Company: GLOBAL CLIENT SOLUTIONS, LLC
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
On  X/XX/17    I s/w  XXXX  to change my address from my  POB t o my home address. She assured me it was changed. I checked on line the next day to find she did n't do a good job w/abbreviating the info sinc e my street nam e is really long. I tried to fix it myself but does n't appear I could. The system said it sent an email to customer service. I called & s/w  XXXX  who 's ID # I did n't get. She was  ruder than rude, did n't want to help, pretended she did n't understand one word  of what I was saying & I eventually got tired of arguing with her. At  XXXX   XXXX  PST I did n't have time for her attitude problems so I hung up on her. I called back & requested a supervisor from  XXXX  ID #  XXXX  She exemplified good customer service skills & transferred me to  XXXX   a  supervisor.  XXXX  said she was shocked by  XXXX  's attitude as she 's been there for  6  yrs. I suggested she 's been there too long & likely too comfortable & secure in her position. I requested she be fired. I 'm sure that did n't happen but she would 've deserved it. She promised I would n't experience that again. On  X/X/17    I went to my POB to collect the mail to continue changing my address with whomever I missed. I found mail in that box from this co. after I changed my address & requested email notifications when statements were ready. I called & s/w  XXXX  ID #  XXXX . I was on a headset on my cell phone. She sounded very drab, tired & uninterested in my needs or questions. She kept repeating herself, did n't tell me she could n't hear or understand me or that I had a bad connection. She just kept repeating what she thought I was calling about, then said that   XXXX   XXXX   XXXX   XXXX   XXXX     changed my address back to the  POB in Global 's syst em, which I pointedly asked her how that was possible. She said she did n't know I had to call and ask them.   XXXX   XXXX   XXXX   has my current address, I changed it with them first so I still have no answer as to how or why   XXXX   XXXX   XXXX   could do something like that on Global 's systems.  XXXX  was useless. She was n't trying to help, told me that they do n't do e-statements or notify via email that my statement is ready, etc. I got an e-statement ema il from Global on    X/XX/17   . Proving  XXXX  has no idea what she 's talking about nor did she really care. She was n't very helpful, I was on my way to work & tired of arguing with her. I requested a supervisor. She said " sure '' & left me on hold for a long period of time. By the time I got to work I hung up because she never bothered to come back to the line which was intentional. No one bothered to call back to follow up on my request or that call either. So the service level  XXXX  originally promised stating I would n't have this issue again was false. It happened again days after her & my pleasant conversation. I believe  XXXX  's intentions were good but I believe it 's more of the quality of people they hire that lack integrity or ethics that 's the problem. I had no issues with  XXXX  or  XXXX  or even  XXXX  but  XXXX  and  XXXX  who both lack any customer service skills. I still believe both should be fired. Someone more deserving of the jobs should be put in their place & certainly with more gratitude at having a job should be in their chairs. I called   XXXX   XXXX   XXXX   who said they have no control over their customer service at Global. But they do! They hired them to be the keeper of the accounts used to pay off debts of their clients. So they are responsible, otherwise I would n't know who these people are. They are associated with  XXXX   XXXX . I can always file a complaint against  XXXX  too in order to bring about attention to the lack of ability to practice good customer service skills with this company. There are many ways to get the attention of the high ups through a series of complaint processes to alert the affiliates to what is going on. A threat to their profits may help to let them know they do n't get to treat people as they please without consequences. If Global does n't permanently resolve this customer service problem, I have several more agencies to file complaints with that will cause them a great deal of grief for quite some time. I can guarantee the high ups in their company will not be pleased and will do something about it.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation