Consumer complaint received 2023-10-29
Company: WELLS FARGO & COMPANY
State: MD
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Repossession
Sub-issue: Company communicating payment assistance or payment extension options

Complaint:
COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Vehicle loan or lease ISSUE Repossession I am Resending my compliant of above XXXX capture all the intricacies of this case and answer the respondent by XXXX XXXX XXXX 
XXXX Representative XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX, SD XXXX Fax : XXXX Firstly an individual that lacks the proper education and the self development needed to capture th needed empathy of all array of client and clientelle needs would send a correspondence that depicts such inhumane and unfair words. 

These are my tendered grieviances to the Office of Human Rights against the Respondent XXXX XXXX. 

The Consumer Financial Protection Bureau ( CFPB ) continues to hold sessions on the crucial topic of providing essential financial education to immigrants. These sessions emphasize the significance of addressing the gap in proper financial education, particularly by financial organizations like Wells Fargo. I have attached one of the recent sessions on the financial education needs of immigrants for your organization 's review.

This focus on immigrant financial education is vital because when individuals migrate to a new country, they often encounter unfamiliar laws and financial practices that require effective education for efficient transactions. It is my hope that Wells Fargo will take additional steps to educate this segment of its customer base, rather than engaging in practices laden with unfamiliar jargon. Effective communication is essential to avoid misunderstandings and rule violations. 

I am an XXXX immigrant who arrived in the United States in XXXX. I initially lived in a homeless shelter in XXXX, Maryland, while pregnant and estranged from my family for a Year. Despite facing significant challenges, I managed to provide for my daughter and myself. However, I also contend with a XXXX  XXXX XXXX. 

In XXXX, I began my legal journey, and in XXXX, I obtained my first credit card from Bank XXXX XXXX with a {$1500.00} limit. In XX/XX/XXXX, I visited XXXX XXXX XXXX with my old paid-off car as a down payment, a credit score of XXXX, and an annual income of {$60000.00}. Notably, I had received no prior education from this financial organization about what repossession entailed. 

I reached out to a Wells Fargo executive officer and inquired about why I was never contacted before the repossession. I pointed out that a certified letter should require a recipient 's signature, but the XXXX routing number indicated that it was never received. 

XXXX XXXX. 
The response I received stated that under Maryland law, they were not required to notify me about the repossession. They claimed to have sent enclosed letters dated XX/XX/XXXX, advising me of options to reinstate or redeem the account and outlining the consequences of the account remaining past due, including the sale of my vehicle. 

I question whether this was a premeditated attempt to unfairly repossess a car that had been paid for over 30 months, from XX/XX/XXXX to XX/XX/XXXX, as there was no prior due diligence or communication. 

In XXXX, I experienced a cardiac arrest, which is documented in my medical records. 
An XXXX from Wells Fargo consistently reached out to me regarding my progress and ability to make car payments. She assured me that late charges would be addressed toward the end of the loan. 
This open line of communication allowed me to keep them updated about my situation and continue making payments, even while dealing with a XXXXXXXX XXXX XXXX and starting an Airbnb and life insurance business. Till i was able to change career to a better paying job which i was then able to consistently pay my loan as agreed {$500.00} Had this communication been maintained in XX/XX/XXXX, I would have been able to explain why i mised payment again becaused ; I had to pay a full year 's rent of {$43000.00} in XX/XX/XXXX XXXX due to my poor credit and inability to find suitable housing in XXXX XXXX, Maryland, for my daughter 's kindergarten attendance. 

This situation illustrates the challenges faced by immigrants with no family or friends in the country. 
Th continous doom the financial instution put individuals. 

Furthermore, if communication had continued, I could have explained my job stopped, which resulted from an employment discrimination case that was subsequently granted the right to sue and early mediation. ( File to charge docume attached ) This emphasizes the paramount importance of effective communication. 

I still request that phone call records be provided for validation and discovery purposes in this case. 

XXXX XXXX. 
Wells Fargo has stated that phone calls were made to me during the time periods of XX/XX/XXXX, through XX/XX/XXXX. While I claim no attempts were made to notify me via phone calls, there is a disagreement between us on this matter. 

DISCRIMINATION XXXX XXXX. 

To retrieve your vehicle, please send us the following : 1. A certified check for {$2600.00} payable to Wells Fargo Auto.

2. The requested documentation, which may include : a. Proof of current employment b. Proof of vehicle insurance c. Personal references Where in the Law does it state that - I have to bring a Personal Reference to collect a vehicle.

I would need that duly provided for this sake of this Case.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation