Consumer complaint received 2023-03-17
Company: HW Holding, Inc
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX - My spouse and I buy a home and are ready to break our lease at XXXX  XXXX to XXXX. We coordinate breaking our lease with the manager of the apartment scheduling us to vacate our unit XX/XX/XXXX. Paperwork is signed by me, my spouse and XXXX  XXXX 's manager XXXX we are all in agreement to break the lease and pay {$2500.00} in fees and rent through XX/XX/XXXX. ( Proof of payment, lease termination signed paperwork and emails attached in PDF form with corresponding dates as document title. ) XXXX - Apartment is professionally cleaned with professional carpet cleaner receipt generated to submit to apartment complex. 

XXXX - Walk through is scheduled with new apartment manager and myself. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX - unit walk through is complete but with a new manager who is unfamiliar with the paperwork signed. Apartment is professionally cleaned on XXXX and emails are submitted to manager. Renters surrendered keys, paperwork to vacate is complete and I emailed accountant manger to clarify how these fees will be generated. No response. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX XXXX XXXX - Receive three separate electronic letters from XXXX  XXXX with three separate charges, I reply asking for clarification on these charges. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX XXXX XXXX - submitting further emails asking for clarification on charges. No response. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX XXXX XXXX I sent another email asking for confirmation of prior received email. No response. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX XXXX we receive an computer generated email from the billing department asking for payment, we ask for further clarification on bill and rent charges through XX/XX/XXXX when we surrendered keys XX/XX/XXXX. No XXXX. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX - We call XXXX  XXXX 's office manger - leave voicemail. Send another email asking for response. No Response. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX - Send certified mail to XXXX  XXXX, however I did not receive a return receipt but attached is a copy of the letter. 

XXXX - Receive email from XXXX which is a bond company used for the deposit that a claim was filed on our account. ( Emails attached in PDF form with corresponding dates as document title. ) XXXX - Account is sent to Hunter Warfield a debt collectors agency and alleged debt is filed on my and my spouses credit report. My spouse and I were not notified of this, I saw this while checking my credit on experian in XX/XX/XXXX. 

XXXX - Received first phone call from Hunter Warfield along with email from Hunter Warfield. Attached is that email. 

XXXX - Received second phone call from Hunter Warfield. 

XXXX - My spouse and i sent certified mail to Hunter Warfield disputing charges made by XXXX  XXXX. No written physical proof was mailed to us as was requested in our certified mail. Attached in a PDF of the letter and of the receipt for proof or delivery. 

XXXX - My credit monitoring account with XXXX sent me an email notifying me that my credit has dropped by over XXXX points due to a collection not paid from Hunter Warfield on behalf of the XXXX. 

XXXX - Filed to dispute the collection on my credit from XXXX, XXXX and XXXX. Also filed with Consumer Financial Protection Bureau.

Company response to consumer: Closed with explanation