Consumer complaint received 2019-08-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Over the 10 years I have had my Bank of America mortgage loan, they have put me through XXXX and back. I have to call 3 times to get 3 different reps to get answers, which results in different answers. Bank of America pushed HOME MODIFICATION process on me since I was having issues with my mortgage due to unforseen medical and being the sole source of income. As I found online for so many other mortgage holders with BOA, BOA told me the paperwork I filled out was either misplaced or not filled out properly. They have been sued over this quite a bit by others. Thousands of homeowners fall prey to this. 

I was told in order to proceed I would need to skip 2 months of mortgage payments, to show I was on hard times. That really scared me. I did miss the 2 months and was told they would be put at the end of my 30 year loan. During the recent incident someone else told me the bank never puts missed payments on the end of any loan! 

I was falling on hard times and reached a point it was hard to afford my mortgage. I was told to skip 2 months payments and that they would be put at the end of my loan. That was about 2 years ago. I have been behind by 2 months only and not late and have made every payment on time for 10 years. 

I received a letter in XX/XX/2019 saying my mortgage was going {$80.00} lower due to PMI finally falling off the account. I have been fighting the PMI issue for at least 3 years. The letter stated it would start XX/XX/2019. I called and a rep verified it would start XX/XX/2019, although the letter stated XX/XX/XXXX. I sent my mortgage payment for {$80.00} lower for my XX/XX/XXXX payment per the rep I spoke to. 

I called to make a payment for the {$80.00} difference 2 days later when I found out ( my  account was negative by {$6000.00}! ) BOA didn't charge me for {$80.00}, they charged me {$5600.00}! I never authorized this and the rep never mentioned it! This is illegal activity. My bank stopped payment and now it's past the grace period so I was late. I am now late with XX/XX/XXXX payment due to this fiasco from BOA. My bank stopped payment and reversed the problem BOA caused. The {$80.00} was not charged so I had to call BOA again, talk to a couple reps, and FINALLY they said it was charged, which took another couple of business days. 

Because I'm late, due to their clerical error, they said there is a letter generated with intent to foreclose that is being sent out. I need to come up with 2 months mortgage to bring it current by XX/XX/2019! I am given one month to come up with {$5000.00} plus fees plus taxes, which makes no sense since I have escrow through them. By law they can't generate a letter until 4 months missed payments occur. I also get more than a month to get the funds. I don't have the funds. I am looking into suing BOA. This is ridiculous and not my fault! 
thanks!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation