Consumer complaint received 2020-07-30
Company: LoanCare, LLC
State: CA
Product: Mortgage
Sub-product: VA mortgage
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Summary : This is a complaint regarding our Loancare Account against our VA mortgage loan servicer XXXX XXXX XXXX XXXX and the sub-servicer Loancare XXXX  Services XXXX to correct their error in failing to report our payments made for XXXX, XXXX and XX/XX/2020 to all the consumer reporting agencies : XXXX, XXXX  and XXXX. Because of their failure to report that these payments were made to all the credit reporting agencies, our credit reports all show " NO DATA '' or " UNKNOWN '' for XXXX, XXXX and XXXX, thus missing payments in our Payment History on all our consumer credit reports. This is not only damaging our credit, but it is also preventing us from refinancing our VA home mortgage since other lenders will not work with us due to these discrepancies, which appears to be delinquency. Therefore, we are demanding that our loan servicer immediately correct these errors by reporting payments were in fact made for XXXX, XXXX and XX/XX/2020 in order to reflect in Payment History section with all the consumer credit reporting agencies. 
Dispute : Consumer Credit Reporting Errors They failed to report XXXX, XXXX and XX/XX/2020 payments our loan servicer erroneously reported to all 3 consumer credit reporting agencies that our Loancare Account was in forbearance, when in fact our Loancare Account was NEVER in forbearance. Further, they failed to report that payments were made to Loancare for XXXX, XXXX and XX/XX/2020. Therefore XXXX, XXXX  and XXXX  are all reporting on our credit reports showing the following : In PAYMENT HISTORY Section Since they failed to report payments made for XXXX, XXXX and XX/XX/2020, the consumer credit reporting agencies all show missed payments for XXXX, XXXX and XXXX also known as UNKNOWN and DATA UNAVAILABLE leaving those months blank in Payment History. 
Explanation of Dispute OUR LOANCARE ACCOUNT WAS NEVER IN FORBEARANCE, therefore, all payments made for XXXX, XXXX and XX/XX/2020 needs to be reported to all the consumer reporting agencies to reflect on all our credit reports. On XX/XX/2020, we submitted a request for forbearance in error. However, the next day on XX/XX/2020, we contacted our loan servicer via phone and email and cancelled the forbearance request ( we have an Acknowledgment Confirmation Ticket # XXXX emailed from our loan servicer ). In addition, on XX/XX/2020, we submitted another follow up email to confirm that the forbearance was cancelled ( we have an Acknowledgment Confirmation Ticket # XXXX emailed from our loan servicer ). Therefore, our Loancare Account was never in forbearance and payments made in XXXX, XXXX and XX/XX/2020 needs to be reported to all the consumer credit reporting agencies. 
CORRECT ERRORS IMMEDIATELY BY REPORTING PAYMENTS MADE FOR XXXX, XXXX AND XX/XX/2020 : We are currently trying to obtain a business loan and refinance our home mortgage ; however, due to our loan servicers error by incorrectly reporting that our Loancare account was in forbearance and further FAILING to report payments made for XXXX, XXXX and XX/XX/2020, this has prevented us from working with other lenders. We are demanding that our loan servicer immediately correct their error by reporting our payment history for XXXX, XXXX and XX/XX/2020 payments to all 3 consumer credit reporting agencies : XXXX, XXXX  and XXXX to reflect on credit reports. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation