Consumer complaint received 2021-05-21
Company: JPMORGAN CHASE & CO.
State: NY
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Was approved for a loan, but didn't receive the money

Complaint:
PPP loan 1 started with Chase and they only gave XXXX short XXXX. SBA cleared this first I told the chase branch leader in XXXX NY that the XXXX has the loan clearing for XXXX. Branch president or leader said must take the XXXX as the SBA will run out of money. I took only XXXX Then had 2 appointments at the chase bank branch to please adjust my loan proper to the XXXX the branch said not possible adn that they had insight. Then the chase bank sent me via computer the data links to forgive the loan of XXXX. I did this. 

Then I applied for the PPP 2 and chase again refused the XXXX so I used XXXX and they got me the XXXX via the SBA. 

The SBA and chase refuse to help get the proper XXXX for ppp 1. Chase has written that the reason they can not adjust is because the loan was forgiven by SBA. But I only forgave it as Chase told me I could not adjust to the correct amount and then Chase sent me the forgiveness. Chase is then saying in a second letter also copied to XXXX XXXX congress of USA federal, that Chase can not confirm that I received advise at the chase branch. I can give dates of the times I was at chase bank getting advise and the workers will confirm that I was there talking with them about the loan. chase is lying and the men at the branch are people and chase can not say that I didnot talk to them. 

I am also concerned that if I was a man that I would have been connected properly the way apparently though I still do not know .... connected to get the correct amount of XXXX XXXX not just XXXX. 

Chase made several mistakes. Did not adjust. told me I could not adjust. Then told me to forgive via computer and with SBA. All of the tasks I did with loan was directly via chase. 

Also chase was not going to give the XXXX with SBA ppp2 but I basically cancelled all chase application and switched banks and did get the correct amount of XXXX for the PPP 2. 

I have letters and email to prove that I was given advise from Chase so they are wrong and there print is also wrong. 


the chase loan application number XXXX was added the ppp1 number is available but I did not add as I do not have easy access to it. 

( another email XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXX XXXX  to XXXX, EXECUTIVE.OFFICE Dear Chase executive office, Your legal department said I can not get the ppp1 partner salary funds because I forgave the loan before XX/XX/2021. 

But I forgave it because XXXX XXXX at Chase told me a number of times that I could not get the partner salary. It was too late. Either do it with the application or forfeit. Also As you already know the XXXX XXXX  leader told me to sign for the ppp1 loan at the payroll sum only because the money of the SBA was running out and I would lose the XXXX XXXX dollars. And XXXX XXXX dollars was a big deal for me. IF I did not sign I was at risk of losing the loan altogether even though XXXX had me in the que. 

( and you know well that within 24 hours of signing the bank should have adjusted my loan to the correct amount of XXXX ) Chase is a Bank. Isn't this what they do? 


I want to tell Congress : There could be several other small businesses that have been blocked by chase at the branch level. OR is it just me? Before time is up I would think Chase bank should be made to give a more personal service to the loans that were rejected by them. I fear that some are people that did not know that Chase is not correct. That Chase is actually wrong. and that Chase is giving wrong advice on the PPP SBA loan program. 



I do want to say that XXXX XXXX was the most helpful of all the bankers as at least he was trying and thinking. He helped me realize that they all knew nothing of the PPP and it would be dangerous to work with CHASE. 

But XXXX XXXX at the XXXX branch if you look he never once emailed me. never had a paper trail. He always said no I can not change my loan ppp1 and then when it started to look as if maybe there was going to be a significant need as I came in 2 times and then started emailing. Well then he said he would try to email. Then he said he is not able to email the only way to address this is with the business direct He would tell me contact them \even when there was 2 hour wait times XXXX XXXX was a dangerous blocker to me getting any correct information. He would have made me lose another XXXX. Dollars Then I contacted the Chase complaint line. This finally got me to the executive branch. OR it was the LEader at XXXX I think he is XXXX. 


Executive branch XXXX is reachable via the XXXX executive branch. she said my case went to the legal department. I think I need help to reopen it and find out why Chase did not contact me to tell me that I should not forgive my loan. Why did they send forgiveness papers to me when they were informed via the branch XXXX XXXX several times that I wanted to get my loan increased to XXXX I made an appointment for chase business client and talked to him about it. I am certain there is a documented appointment in chase. 

I will call them again and tell them you are also working on this. 

I did not write a timeline as I just did not realize how Chase bank was blocking this. IT is as if they either had no idea they were blocking this or XXXX XXXX just did not like me as I was a women. OR I had a deep voice or brown hair. I have no idea why he was not helpful. 

I would have to say that the reason chase is not helpful as the people in the banks are not even aware of how any of this works. What is the answer. I can make suggestions but I think XXXX XXXX and XXXX XXXX are onto some good ideas. And I already have too much work to do that this is just taking too much of my time. 

But I appreciate that anyone is reading this and coming up with some ideas. 

Streamline. all questions need to be sent to the proper department. XXXX XXXX needs to know how to do this. otherwise the personal in bank service just does not work. It does not mean there has to be poor service in the bank but there sure needs to be several arms available for the bankers to access. Especially when it comes to this new loan the PPP. 

I remember XXXX and XXXX at the MErchants and XXXX XXXX would ask any department for help. 
Stay safe, XXXX XXXX MD XXXX XXXX XXXX XXXX XXXX XXXX XXXX Up XXXX XXXX, New York XXXX XXXX : XXXX fax : XXXX cel : XXXX )

Company response to consumer: Closed with explanation