Consumer complaint received 2023-06-07
Company: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Severe repeated violations of the rights of mortgage holders causing severe emotional distress just trying to unravel. ( If I repeat myself, ) forgive me, it's through the stress of the situation, I am filing this complaint. ( ATTACHMENTS IN SUPPORT OF COMPLAINT ) Wells Fargo, is the servicer of my mortgage. The recent events of the mortgage company, inflicted my body and home with extreme stress that when I went to my doctor appointment with news burdening my body with extreme stress, my XXXX XXXX was at XXXXXXXX XXXX and my ( XXXX XXXX  ) was ( XXXX XXXX  XXXX ), causing me to have to take XXXX XXXXXXXX XXXX XXXX including my spouse suffers from a medical condition that stress exacerbates, upon the news, his XXXX XXXX XXXX XXXX XXXX in one space unable to XXXX  for several minutes. I kept thinking how could this be happening that my home is in foreclosure status as of XX/XX/2023, after the HAF Program, reinstated my loan with the servicer WEEKS PRIOR on or around XXXX XXXX, 2023, for which the reinstatement amount was reflected on mortgage statements as received at the time foreclosure actions were initiated in the Maryland court system. The funds that sat on account record and if handled properly, would have avoided such, foreclosure actions. The misapplied funds is why this complaint is warranted, especially, when it leads to a foreclosure status against my home on XX/XX/XXXX, causing me severe emotional distress, just thinking how could this happen over and over again. I broke down crying in doctor office afraid with a ( XXXXXXXX XXXX  of such extreme XXXX ) I would collapse and die. To this day, I break down in tears from the emotional distress and what if???? What if again, that pulse rate would have collapsed me leaving behind my family. I can't stop talking about it. When my XXXX  mom heard about it, she stated you could have XXXX with such XXXX XXXX XXXX. Stress kills and your body endures the high level stress when you have to unravel such with representatives who lack the knowledge on how to resolve issue and further the stress with contradictory misinformation. This has got to stop and better training is warranted. 

Further errors had my account statement asking for monies for months, that isn't due yet. Why are you asking for a payment due in XXXX, 2023, showing the account overdue for such??????? The attachments, speak for itself. 

The extreme errors in misapplied funds, put my account into negative status for months not owed and covered under the large sum of monies received and paid by the State of Maryland Homeowners Association Funds, as I stated before, it's put a burden on my health to unravel a mistake that should have never happened under the program, a severe error that sent my home into foreclosure status on XX/XX/2023. The news of hearing such, was overwhelming. 


What the program was expecting in reinstating the loan with Wells Fargo, it was a start to a fresh start. The accounting errors on records/statements and misinformation by representatives on handling of funds that was severe enough to send my home into foreclosure for which I discovered on XX/XX/2023, following a call two weeks prior asking that they apply the funds asap. 

In a call on XX/XX/2023, representatives, seem to be baffled on how to handle the misapplied funds giving conflicting information that only stressed the situation further. In one conversation, I was told no reinstatement until I pay, monies that wasn't even owed. After hanging up the phone and with loss of words upon going back and forth to inform representatives, that can't be true, they continued on saying it was legitimate. 


The Haf Program, pays in full whatever is owed to reinstate loan and Wells Fargo Mortgage, would be the point of contact during the whole duration for the program to do so, which avoids any adverse action against the mortgage holder but that didn't happen with Wells Fargo. The program pays 100 %, to give a fresh start and funds with attachments show, Wells Fargo, received funds in a timely manner and fail to properly apply them. Again, I repeatedly asked for issue to be resolve several weeks before foreclosure action taken against a property, that was current on their mortgage. 


IN CLOSING AND REITERATING The funds given to reinstate the loan, sat on the record in mortgage statements close to 30 days, after receiving such and no way, should my house have been put in foreclosure on XX/XX/ 2023 neither should I had to be burdened with trying to straighten the accounting errors out when the Haf Program and Wells Fargo, had been collaborating for months in the approval process. 


In closing, I informed a Wells Fargo representative, that a complaint is warranted in order to protect others from experiencing such in their relationship with Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation