Consumer complaint received 2021-06-12
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
XXXX XXXX XXXX, XXXX & XXXX Wells Fargo & Company XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX : XXXX ( HQ ) XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Wells Fargo & Company XXXX. XXXX XXXX or XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX : Wells Fargo / XXXX Overdraft Fees Dear XXXX XXXX : Since XXXX, I have been a loyal Wells Fargo Bank/XXXX, CA customer with personal and business banking accounts. Before COVID came to California, I never overdrew any account. After COVID came to California last year, I suffered two different XXXX XXXX that required hospitalization and XXXX XXXX. Recently, I was rushed to the ER with a XXXX that also required hospitalization and rehab. I have just been discharged and soon will turn XXXX. 

I draw your attention to the XX/XX/XXXX XXXX report that XXXX XXXX is eliminating overdraft fees once and for all. https : XXXX XXXX XXXX said Wednesday it is eliminating overdraft fees on all accounts. 
Overdraft fees are considered one of the most expensive and common checking account fines, since consumers can get dinged several times in a single day. 
Last year, Americans shelled out more than {$12.00} billion in fees for bounced checks and overdrafts. 

Over XXXX and XXXX, as a result of my extreme COVID  financial hardship and Wells Fargo 's devastating overdraft fees, I repeatedly wrote to Wells Fargo through " Secure Messaging '' to beg that Wells Fargo credit back its endless overdraft fees. Wells Fargo ignored my desperate pleas that resulted from COVID-caused financial hardship. As an elder, I live on a very limited fixed income from a monthly Social Security direct deposit to my Wells Fargo checking account ending in XXXX. Since XXXX, Social Security has not always been timely with monthly deposits to my Wells Fargo account. Neither Wells Fargo nor I can control the date when Social Security monthly deposits are made to my Wells Fargo checking account ending in XXXX. 

Still today, XX/XX/XXXX, upon logging into my online Wells Fargo account, I found at the top of the page : " We're here for you. Get the latest details on our COVID-19 resources and support. '' This same statement has been posted on Wells Fargo Online opening page for the last year and a half since the COVID pandemic hit California but no Wells Fargo representative has been willing to " support '' me, a loyal Wells Fargo client since XXXX, now an elder XXXX widow on a very limited fixed income. 

As of today, XX/XX/XXXX, my Wells Fargo balance is {$130.00} after five ( 5 ) different {$35.00} overdraft fees were charged to this same checking account -- overdraft fees totaling {$170.00} that are more than today 's balance! Going back to early XXXX when COVID began, a total of {$1000.00} in Wells Fargo overdraft fees have been withdrawn from my account ending in XXXX. 

While I was recently hospitalized with a XXXX, I authorized a Wells Fargo ATM XXXX {$1000.00} ) cash deposit on XX/XX/XXXX. ( Photocopy of ATM receipt attached. ) All Wells Fargo ATM machines clearly state that ATM cash deposits immediately are posted to Wells Fargo bank accounts. To my horror while still in my hospital bed recuperating from a XXXX, I received a Wells Fargo email the next day, on XX/XX/XXXX, claiming that my " Wells Fargo account has reached XXXX dollars. '' Then, to my further shock and still hospitalized struggling with a XXXX, on Tue, XX/XX/XXXX XXXXXXXX XXXX another alarming and false Wells Fargo " insufficient funds notice '' email came in. All of these stressful, inaccurate Wells Fargo emails have been retained. 

Client Proposed RESOLUTION As a longtime, loyal Wells Fargo XXXX elder widow, today living on a very fixed income and experiencing extreme COVID financial hardship, I beg that Wells Fargo immediately reimburse me for all {$1000.00} overdraft fees that, during XXXX, Wells Fargo deducted from my Wells Fargo checking account ending in XXXX. I further beg Wells Fargo to follow XXXX XXXX XXXX notable lead / recent decision to stop deducting overdraft fees on all accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief