Consumer complaint received 2022-11-01
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
my name is XXXX XXXX, I have filed several complaints against Wells Fargo and I will continue until they answer my questions, they refuse to answer the question for me, I know through this process that have to answer my question s as well as follow banking guidelines. the first question I have for Wells Fargo is, why does Wells Fargo XXXX XXXX XXXX still have a hold on my Wells Fargo everyday checking acct ending in XXXX and my Wells Fargo prime checking acct ending in XXXX still to this date which is XX/XX/2022 when both of these Wells Fargo checking accts everyday and prime belonging to me XXXX XXXX were closed on XX/XX/2022 which is 3 months, why do Wells Fargo XXXX XXXX dept still have a block on theses closed accts? preventing me my right to have access to online banking for the next 7 yrs after closed acct date XX/XX/2022 to view all and any statements and transaction history? and why does this Wells Fargo dept only have access to view my statements and transaction history for the everyday/prime Wells Fargo accts for the months only for XXXX and XXXX these are the months where money got taken and wells cargo mishandled the financial record keeping for these acct for only these months, still to this date paling to explain where all of my large deposit money has went? I feel that the only reason Wells Fargo XXXX management team still have a block and control of my closed acts is because they do not want me to view my transaction history for the months of XXXX and XXXX. question 2 why did Wells Fargo was until XXXX to send me statements for both of these Wells Fargo acts everyday/prime for the months of XXXX and XXXX? and why did I receive the XXXX via mail before XXXX for both accts, when I received the statements for my Wells Fargo everyday/prime checking acts for the months of XX/XX/2022 and XXXX it was sent via email by Wells Fargo case specialist leim h? and why were there two bank statements for my Wells Fargo prime/eveyday checking accts for XXXX and XXXX however there were not two statements for the month of XX/XX/2022 the month of XXXX and the month of XXXX only two statements that are different for the months of XXXX and XXXX? question 3 why is Wells Fargo altering my bank statements for the everyday/prime checking acts for the months of XXXX and XXXX there are two statements for each month for both of these closed acts, and each statement is different, these statements are different from my Wells Fargo online banking receipts of all transactions sent to me via email by Wells Fargo online banking security team , because at the time of acct opening I choose the preference to receive communication electronically and to receive all receipts and statements, and all communcation through email, meaning all of these information be sent to me at my email address XXXX, which after I question my money XX/XX/2022 these preferences were changed by Wells Fargo fraud dept without letting me know , when asked I was suppose to receive all communication via mail, however why is Wells Fargo denying me by not sending me via mail monthly statements and all information, why does Wells Fargo send some information via mail and other via email making it difficult to keep a record of, however I did and still do? I believe these preferences were changed to keep me from having access to online banking preventing me from having access to my banking /finacail information, giving Wells Fargo XXXX dept the only one to have complete access to my checking acts, and not sending documents for me to have via mail, giving Wells Fargo XXXX dept the power to control and change all previous transactions. however I did keep all records of XXXX and XXXX for my Wells Fargo everyday/prime checking XXXX XXXX have uploaded receipts of transactions for the month of XXXX and XXXX why are these transactions not on either statement for XXXX and XXXX? question 4 I have a receipt that I have uploaded sent from wells Fargo XXXX banking XXXX XXXX on XX/XX/2022 time XXXXXXXX XXXX est the receipt for transaction that took place at a Wells Fargo bank atm located ar XXXX XXXX XXXX XXXX XXXX nc Wells Fargo XXXX transaction # XXXX atm Wells Fargo XXXX XXXX ending in XXXX from Wells Fargo XXXX XXXX XXXX ending in XXXX to belonging to me XXXX XXXX XXXX : withdrawal from prime checking acct ending in XXXX in the amount of XXXX leaving a available balance of XXXX cents, however on the Wells Fargo XXXX XXXX checking acct statement for the month go XXXX it states that XX/XX/2022 for that transaction the available balance was XXXX, why is the statement not reflecting the receipt? and on XX/XX/2022 my Wells Fargo prime checking acct statement states ending balance on XX/XX/2022 the available balance was XXXX cents where did XXXX dollars go overnight, meaning from XX/XX/2022 to XX/XX/2022? and another question about the prime Wells Fargo checking acct statement for the month of XX/XX/2022 on the statement it states that on XXXX there were a total of deposits for that month in the total amount of XXXX, monthly withdrawal in the total amount of XXXX and ending balance old XXXX explain the discrepancies on the XXXX prime checking acct statement for XXXX because the transactions for the month of XXXX does not equal up to the ending balances? I have uploaded the receipt for XX/XX/2022 XX/XX/2022 which the receipt states that the available balance for the prime checking acct was XXXX cents, XX/XX/2022 receipt states ending available balance was XXXX however on the statement for prime checking acct XX/XX/2022 it states available balance was XXXX and on XX/XX/2022 on the statement it states available balance was XXXX one more question I have a email sent to me on XX/XX/2022 at XXXX ref # number claim XXXX stating that the prime checking acct received a temp credit however the email or letter I received for this claim never states transaction date or amount the credit was for, on the prime checkin acct XXXX statement the provisional credit is there however it is for XXXX it doesn't state what transaction the claim credit was for, so how do I know if this is the correct credit for this claim XXXX, still to this date I haven't received any claim details why? last question Wells Fargo closed acct on XX/XX/2022 I received an email on XX/XX/2022 telling me that Wells Fargo fraud & claim management was blocking all online access to these acts prevent me from doing any type of transactions the restriction on these accts per Wells Fargo fraud & claim manangement dept states in this letter that the restriction put on the accts ending in XXXX were due to a pattern of security risk? so if this was the case why did Wells Fargo XXXXXXXX XXXX dept never processed on claim I submitted on XX/XX/2022, they closed ever claim I submitted why when the reason for the acct closure were due to patterns of security risk, please tell me what were those patterns that was a big security risk for wells Fargo? because it can't be claims submitted because if that was the issue why did Wells Fargo not investigate one claim I submitted? I have uploaded letters sent to me on XX/XX/2022 two days after I submitted the claims the letter states to better assist me Wells Fargo decided to consolidate all claims into one claim which was claim number XXXX, which according to the letters this claim is a consolidation of claims XXXX and XXXX, and the last letter states that you close the claim that you choose to consolidate to better assist me but you closed the claim all in one day proving that you did not give my claims any time or effort however these are the patterns of security risk causing the accts to be closed. please review all questions and documents proving the reason behind the questions in this compliant and please answer in detail, this proves that wells fargo clearly did not keep a record of my accts, resulting in know clear accuracy for transaction activity history meaning Wells Fargo has no clue where my money went to, and all over the place with keeping a record of my transaction for both checking acts, proving I have all right to request all deposited money be refunded to me due to the careless and wreak less acts by Wells Fargo, not only that but Wells Fargo are going as far as altering statements to keep from taking accountability for being negligent toward my accts, far as I feel a Wells Fargo banker could have stole my money Wells Fargo would not know because they were negligent for keeping a financial record of my transactions,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation