Consumer complaint received 2017-05-05
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Issues needing to be addressed  3 in  tota l 1. )  Deposited check {$2400.00}    XXXX   XXXX    ,2016 cl eared    XXXX   XXXX    ,2016 2  . )   Deposit  {$240.00}   XXXX   XXXX   ,2016 cle ared    XXXX   XXXX    , 2016 3  . ) Ordere d checks {$30.00}   XXXX   XXXX   ,2016 sorr y to bother and inconvenance you with my persanal issues this is the first time ever filing a complaint about a bank espcialy  XXXX  different banks at one time but ive been fighting this issue for way to long by myself with no sign of an end and the longer it goes on the more i feel like they are going to keep my money i live and breath air just like everyone that reads this message and to have this done to me hurts my kids and myself way of life I contacted each bank and addressed the issue in detail with the bank involved in each matter accordingly with respect to custemer service and there accting supervisor of the day ( BANKS INVOLVED  ) 1.  )   XXXX   XXXX    2.  )  XXXX   XXXX   3. )      XXXX   XXXX   XXXX   i recived a check from   XXXX   XXXX   XXXX   in care of  XXXX   XXXX   class action lawsuite for  over charging on overdraft fees to there account holders business and personal my relation was personal. needless to say we won meaning it was true thay were infact doing some things that were not at the best intrest of us i wanted to open a small business account for a while and have one with  XXXX  but there not a true bank like   XXXX   XXXX   or   XXXX   XXXX   XXXX   nor like  XXXX  ect.   i recived numerious mailings and emails  for Capital One   XXXX   XXXX   so  i used my check from the lawsuite to make my  opening/first Deposit pl us check for services rendere d .i waite d the time the bank required to access available funds then ordered card and checkbook waited for card & checkbook recived checks then went to purchase something with card and account was locked/closed after countless hours days weeks months to get ahold of the correct person or whomever that could tell me who what where when why i finally talked to a person can they send me a check for the remaining ballance she said no they reversed the deposits and i have to get the oreginator to rewrite me another check then informed me only one could be reversed and that bank has to file a report wait for report to be filed then wait for reissuence of check she said go to   XXXX   XXXX   so i went to   XXXX   XXXX   they couldent find it then   XXXX   XXXX   said go to   XXXX   XXXX   XXXX   went to    XXXX   XXXX   XXXX   they couldent find it called back to capital one and said each of the other banks said c capital one is supos ed to write a check for remander ballance then capi tal one tol d me give the other banks for them to file a report and whats realy mean and rude and childish i can still sign in to my ca pital one acc ount look at my ballance update my profile info access account info card still shows locked if i try to check ballance at atm with a positeve ballance and they still send my pre qulifed credit cards for myself and my business as to laugh in my face well i think im owed my money plus intrest that is being gained for being in there possion for so long without me touching it

Company response to consumer: Closed with explanation