Consumer complaint received 2023-06-27
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Moving from XXXX to XXXX, I hired a moving company from XXXX  in XXXX. They had a company name and gave an original quote of {$1800.00}. It went up then to {$3300.00} by them adding the piano and other costs. On arrival, it was a u-haul, no named crew. They refused to give their names. They insisted on more cash for extras. Under duress, had me sign unfilled out papers, contract, that they would not sign or give names. The price went up to {$9300.00}! I was forced to give them the Barclay charge card for {$4100.00} or I " would not see my stuff again. " They picked up on Thursday, promised to be in NC on the following Tues. They told me to have a bank check or cash for {$4300.00}. I had a bank check ready.They never showed up for the whole week. I had three phone numbers from them that I called continuously. I left messages and no calls back, and a disconnected number. I ended up flying back to XXXX. When I arrived back on Friday night, someone called in a muffled voice saying he was the mover, would not give his name, said he would be in XXXX on Saturday morning at XXXX and I better have {$4300.00} in CASH or I wouldn't see my stuff. I had to go back to my credit union, who fortunately was open until 7 that night to get the bank check turned back into cash. I got on a plane from XXXX  back to XXXX to be there for their arrival. No one arrived at XXXX in XXXX. I again tried the numbers, no response. I called the police in XXXX. They said if they arrived, to call them if there was a problem. Upon arrival, it was a different crew, this time in a XXXX truck. Again, would not give names. They wouldn't turn truck off until they got the cash. Then insisted on more cash to get my piano off the truck. They threw my boxes, crushing everything. They broke all my furniture. When I tried to take pictures with my cellphone, I was shoved and they grabbed my phone, deleted everything and threw the phone. I called the police who came. I have a police report. 
When they left, they wanted more cash, but I had none left. The garage door was broken, ending up in an {$1800.00} repair. All of my antiques were smashed and had to be thrown out. Most all of the boxes were crushed and thrown in the garage and I ended up having to hire another company to help me move the boxes to their appropriate rooms. I have pictures of all of this. I have no numbers to call this company! On XXXX XXXX, it says they are out of business and others were scammed by them in the same way. They obviously have my {$4300.00} + cash that I gave them but I asked Barclay to put a stop payment on the {$4100.00}. Barclay originally did, but has since decided to pay them! I don't know how they have any contact information from them. 
I sent Barclay all of the information, the reports, the pictures, etc. about 30 pages of information. The reason they said I still owe them is because they said the company performed their service!!! I asked Barclay who made that decision, and they said I was not privy to that information. When asked to reopen the case with the new information, they sent a letter saying they still would not refund me the money. I don't understand how the moving company can get away with this, which is despicable at best, but more likely criminal. Then immediately after, they stole that credit card number and made fraudulent charges all over the United States so Barclay had to reissue a card ( those charges they withdrew ). MY bigger issue is how BARCLAY is not standing behind me, the consumer, and protecting my rights!!! That is why I need help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation