Consumer complaint received 2023-02-22
Company: CITIBANK, N.A.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
* This is a corporate card thru CITI. Ive worked for my employer for 20 years and NEVER had any fraudulent issues. I submitted a fraud claim to CITI in XXXX of last year ( XXXX.2022 ), right before my business travel. 
* Myself and my son were deathly ill the week before so I didnt see any of the notifications sent as charges were being made which I communicated to CITI when I reported the fraud * The card was cancelled immediately and replaced the same week before I left for business travel * The card was maxed out fully on gift cards the previous week to my business travel. I called again from the airport because I have having issues paying for pre-booked travel plans and was told its still under investigation * It was also identified that 2 of my personal bank accounts were also hacked, and later discovered my husband had {$7800.00} in fraud charges on an XXXX card and my personal gmail was compromised as well. 
* I also filed an online complaint thru XXXXXXXXXXXX  as suggested * By XXXX, I was unable to access my personal gmail because the hackers had closed the email account all together, this is the email where all my original confirmations may have gone. 
* Trying to figure out what happened, the only thing I could determine is all cards that were hit, were all listed in my XXXX wallet app since I was traveling the following week * Currently, both of my bank accounts have already resolved the claims and confirmed fraud, XXXX just sent my husband an email confirmation that the charges on that card were confirmed as fraud. The only outstanding fraud charges are the ones on my Citi card. 
* Ive sent numerous emails to 2 different email addresses pertaining to their fraud unit and I havent recieved any responses. I just sent a new one today so waiting to see if I hear back. 
* Ive been an employee for XXXX for 20 years, Ive NEVER EVER had an issue with a corporate card and Im extremely worried this is going to put my job in jeopardy. 
* My husband and I did have something similar happen the year prior but only with our personal accounts/cards, and we discovered XXXX has several claims out there where employees were caught selling IP addresses for a LARGE amount of customers and then hackers would impersonate somehow? I really dont know much about that, but even all those issues were confirmed fraud and closed. 
* All of these charges are still showing on my expense report and need to be removed immediately before there are any consequences to my job, they are about to charge our organizations budget code and then I fear I will be at risk at a job Ive had for 20 years I really need help. 
* The only other note I would make is, about a week or 2 before this occured I rec 'd a text stating I had a balance due immediately and it was for a utility I do have an account thru, I stupidly quickly clicked on it and then I just got an error screen. BUT after that, my phone started acting very weird, it was going thru the battery really REALLY fast, apps would shut down with no warning, I had to reset several passwords because it kept saying I had the wrong one stored in the phone, which always autopopulated and never had an issue before, people were saying they were calling and texting me but I wasnt receiving all of them and overall everything was just acting very oddly. I was also noticing a definite uptick in emails about new subscriptions and whatnot, what I just assumed it was more than usual spam emails. My husband said his started acting funny too. After all this happened and I remembered that text, he was furious with me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation