Consumer complaint received 2023-04-06
Company: WESTERN UNION COMPANY, THE
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Money order
Issue: Lost or stolen money order

Complaint:
apply at the department of state for a international electronic clearance View other drafts please see attachment. 


" The facts of this case are as follows : WESTERN UNION WAS SENT sent money orders through Western Union, but Western Union failed to return them in a timely manner. The student then sent money order request order forms for each money order, but Western Union failed to respond to these forms in a timely manner, and when they did respond, their response was inaccurate. 

The relevant regulations in this case are the Electronic Funds Transfer Act ( EFTA ) and the Uniform Commercial Code ( UCC ). The EFTA requires financial institutions to provide consumers with access to their account information and to correct errors in their accounts. The UCC governs commercial transactions, including the sale of money orders. 

Western Union has violated the EFTA by failing to provide the student with access to their account information and by failing to correct the errors in their account. Western Union has also violated the UCC by failing to deliver the money orders to XXXX XXXX XXXX and by providing inaccurate information to the student. 

The consequences for failure of due process HAS BEEN AND STILL IS severe.. In this case, be able to recover the money that they lost, as well as damages for their emotional distress. I'm able to file a complaint with the Consumer Financial Protection Bureau ( CFPB ), which can investigate Western Union and take enforcement action. 

In re Western Union Securities Litigation ( 2007 ) In this case, the plaintiffs alleged that Western Union had violated their due process rights by freezing their accounts without providing them with notice or an opportunity to be heard. The court found that Western Union had violated the plaintiffs ' due process rights and ordered the company to unfreeze the accounts and provide the plaintiffs with a written explanation for the freeze. 

U.S. v. Western Union Financial Services , Inc. ( 2015 ) In this case, the government alleged that Western Union had allowed money launderers to use its services to transfer millions of dollars in illegal proceeds. The court found that Western Union had violated the Bank Secrecy Act by failing to implement adequate anti-money laundering procedures. The court ordered Western Union to pay a {$100.00} million fine and to implement a compliance program. 

Rodriguez v. Western Union Financial Services , Inc. ( 2017 ) In this case, the plaintiff alleged that Western Union had failed to properly investigate her claim that she had been the victim of fraud. The court found that Western Union had breached its contract with the plaintiff and had violated the Consumer Financial Protection Act. The court ordered Western Union to pay the plaintiff {$10000.00} in damages. 

In re Western Union Securities Litigation ( 2007 ) : The court ordered Western Union to pay {$100.00} million to settle a class-action lawsuit alleging that the company had failed to properly investigate claims of fraud and had mishandled customer accounts.

U.S. v. Western Union Financial Services , Inc. ( 2015 ) : The court ordered Western Union to pay a {$100.00} million fine and to implement a compliance program after finding that the company had allowed money launderers to use its services to transfer millions of dollars in illegal proceeds. 

Rodriguez v. Western Union Financial Services , Inc. ( 2017 ) : The court ordered Western Union to pay {$10000.00} to a customer who alleged that the company had failed to properly investigate her claim that she had been the victim of fraud. 
In re Western Union Customer Data Security Breach Litigation ( 2019 ) : The court ordered Western Union to pay {$58.00} million to settle a class-action lawsuit alleging that the company had failed to properly protect customer data from a data breach.

Company response to consumer: Closed with explanation