Consumer complaint received 2023-02-04
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Please note that I've tried to fix the following problem twice and Experian only responds will a stall letter to me stating that they will reinvestigate this challenge. 
Please stop mailing me these stall letter templates just so your company can ignore following the consumer laws. 

Please mail me an updated copy of my credit report via USPS mail based on the results of this challenge and don't answer this CFPB complaint stating you will contact me directly because when you do all you is mail that stall letter template with no challenge dispute results. 

The Account that is being challenged is as follows ; Account Name : XXXX XXXX XXXX Account Number : XXXX CDIA regulator and compliance guidelines for XXXXredit Reporting Agencies using Metro 2 or Metro 4 formatting states the following guidelines on how accounts that were purchased from another company has to be reported.

If the previous lender 's account history is being converted to the new lender 's system and the account history can be verified, then the following has to be reported by the Credit Reporting Agency ; XXXX XXXX  Identifcation Number which is Identification Number reported by the previous lender XXXX XXXX XXXX  Account Number = Account Number reported by the previous lender Date Opened = date opened with the previous lender Account Status Code = appropriate code that specified the status of the account as of the Date of Account Information Payment Rating = of applicable of the Account Status Code being reported Payment History Profile = report payment history provided by the previous lender Date of Account Information = follow the standard guidelines documented in Field 24 EXPERIAN, Please provide proof that reporting by the purchases begin in the following month 's reporting period after the seller reported the accounts as sold. 

EXPERIAN, Please provide the FCRA Compliance/Date of First Delinquency since it was stated the account was delinquent or derogatory at the time purchase, report the date of the first delinquency with the previous lender. 

EXPERIAN, Please provide the K2 Segment Portfolio Indicator = 1 and Purchased Portfolio Name = name of the company from which the account was purchased EXPERIAN, Please provide the L1 Segement Change Indicator = 3, New Consumer Account Number = new account number assigned by the new lender, and New Identification Number = internal code that specifies where information will be verified by the new lender.

Also Note : CDIA regulator and compliance guideline for Credit Reporting Agencies using Metro 2 and Metro 4 states - IF A LENDER IS UNABLE TO OBTAIN THE DATE OF FIRST DELINQUENCY WITH THE ORIGINAL LENDER, DO NOT REPORT THE ACCOUNT!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation