Consumer complaint received 2023-10-05
Company: CITIBANK, N.A.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
Please note both Citi cars are on auto pay No missed or late payments No late or missed payments on my credit report on any account I was issued a Citi bank premier card XXXX  with a XXXX limit have a Citibank premier promotion when I got the card the promotion was to spend XXXX in 90 days for XXXX point bonus cash reward Which I did When I got the reward I applied it to my balance which lowered it to XXXX Citi lowered credit limit to XXXX State credit card usage Second card Citibank issued me a Aadvantage card master card in XX/XX/2023 with a XXXX limit I had charged XXXX as of yesterday XXXX XXXX They lowered limit to XXXX Taking me from XXXX  % usage to I received emails on both accounts that the credit limit was lowered due to credit usage I called and asked for both accounts to be reinstated ASAP to the original credit line because once this hits my credit report, its going to destroy my credit score lowering it even even more The reason too many new accounts, and too much credit usage I explained to them that the new accounts were open by them, which were XXXX XXXX accounts that were used for an emergency with my property I also stated which Im confused why open open accounts being XXXX XXXX and my American Airlines account just to penalize me months later The reason for my credit score from XXXX to XXXX is in fact credit usage I had serious damage on my home located in XXXX XXXX  and I spent {$60000.00} during the months of XXXX XXXX, XXXX and XX/XX/2023 to repair the house so XXXX could rent it I also explained to them that by the time the work was finished the house was not able to rent until XX/XX/2023, which has not given me enough time to catch up on all my credit card balances Please understand no credit cards including Citibank or any accounts on my personal credit. File have been paid late. I have no late payments. All payments are automated through my bank account. Nothing has been paid late I do not have any late payments. 


With them to reinstate the account as my XXXX card did when they seen heavy usage with the house repairs The representatives in the Citibank manager yesterday lied to me instead of applying my account to reinstate the credit limits, so it would not mess up my credit score showing 100 % utilization. They proceeded to process credit line increases on both accounts, which obviously got denied being that the credit limit was Just decreased they refused to transfer me to anyone in the credit department. They stated credit department is not take phone calls and theres no way to contact their own credit department even internally I find this hard to believe.

To be fair the very last manager I spoke to Was helpful I can not remember the gentleman name but they do record and log all the calls so it was the last manager that I spoke to.

He even stated that the credit line increases shouldnt not have been done He stated that the only way to try to get the credit limit back up was to do the increase but thats not the conversation I had with the previous representatives and a previous manager they to me and said it was a reinstatement it was not I was not requesting a reinstatement to go on a charging spree. I can not have my credit score reduced anymore. Im going to go from good credit to fair credit, which, in many lenders eyes is bad credit. This is going to cause a snowball effect, and financially affect me destroying my credit. 

I stated on here I asked them over and over why approve a credit line just to decrease at three months later by half and put me in a position to where its gon na negatively affect my credit score for no reason for no late payments for no payments And then open up to XXXX XXXX accounts for my home emergency which I very much appreciate I do I could not have finished the project if it wasnt for those but why do it to penalize and punish me XXXX months later and it is going to be punishment because this is a snowball with all my credit card companies But Im still upset about the customer service lying to me about reinstatement Discover card the company, XXXX card lowered my credit limit XXXX months ago I called in I spoke to a manager. She contacted the credit department, reviewed my situation and reinstated my account/ limit while I was still on the phone. 

Citibank does not have this option Been trying to process credit line increases and telling me theyre trying to do a reinstatement of my credit limit was a straight lie Also, I noticed the first manager they told me I needed to pay my credit balances down, which is not an option for me right now Put derogatory notes in the system that every other representative that I spoke to after the fact read and I can tell explaining as Im explaining to you guys that wants the notes for whatever they said the whole demeanor was changed I spoke to, as I said, was trying to be helpful and was, but after the experience as a whole And the lies and treatment Ive got from the other representatives and management. I could honestly say Im not sure if he was really trying to help or just pacifying me. 

I apologize about the long explanation, but in a nutshell Citi bank a company that I have credit with and no negative payments Is actually hurting me financially by Reducing limits which 100 % utilization will drop my credit score to fair/ poor credit With no late payments

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation