BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2023-07-02
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-07-16
Company: Direct Recovery Services, LLC
State: AZ
Product: Debt collection
Sub-product: I do not know
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
My mom received a phone call from a debt collector last month in XXXX. They stated they were looking for me, trying to collect a debt that they state I owe, the amount of the debt, company they say I owe, and so on. They told her that if I didn't call them then they would take it a step further and would sue me. " She didn't want that to happen did she? '' is what was said. According to online records the company shows that they are permanently closed. I also tried to call back and no one answered. Fast forward to today ( XX/XX/2021 ) and I receive a pre-recorded phone call regarding a debt. The message states they have been trying to reach me in regards to an arrangement with their client. No one again answered when I called back. I haven't received any correspondence from this company, nothing is on my credit report regarding a collections account, and I have never had a company contact my family. I don't even know what it is in regards to. My mom didn't even know how they got her information or why they were calling her. I haven't changed my cell phone number in over 15 years and haven't moved in 4 years. This company is calling my family and giving them all of this information for a debt I know nothing about. I am not a minor so it's not even legal. I contacted them again today by email and asked that they only contact me by writing, but I am at a loss for what to do. They have a class action lawsuit against them, horrible reviews on the XXXX, and most reviews say they are scammers. 
I am looking for the harassing phone calls to stop but I don't know what to do. The company states they are Direct Recovery Services and XXXX XXXX called me today. A lady called my mom but she didn't write down her name.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-21
Company: Navient Solutions, LLC.
State: FL
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
I attended XXXX  XXXX XXXX XXXX XXXX and the XXXX XXXX of XXXX XXXX in XXXX for approximately {$65000.00} total now over {$190000.00} ( {$130000.00} in interest ). I was defrauded, i.e. falsely told to apply only for private loans because I was not eligible for Federal loans. These two schools are now closed. I was in a civil suit with XXXX and won a small award. I was able to apply for numerous deferments and numerous forbearance beyond what Navient legally could offer which increased the amount of interest on my account. Navient is accused of deceptive practices according to the XXXX XXXX. The account was up for repayment in XX/XX/2018 and I contacted them prior to this date to work out an amount I could pay. I was told the lowest amount they could offer me was {$700.00}. They collected my monthly expenses and income information and requested I use my rent money to pay them back - if I did that I would be homeless and then unable to make any payments. They then told me they could do nothing to help me and I would be out on the streets. Navient continued to contact me claiming I was in default and I needed to work out a plan. I spoke to various agents over the ensuing months to work out a plan that was anywhere from {$800.00} to {$18000.00} a month. I spoke to a bankruptcy attorney to see if I could file bankruptcy however, I do not have enough other debt to do so. I have been belittled, accused of using the system, being irresponsible, unwilling to pay a debt, and accused of being a criminal. The amount I can afford which my income driven repayment plan states I can afford is {$25.00} a month - and this is all I can afford at this time. Navient refuses to help me and threatens to sue me and take away everything I own and make me homeless. If I am completely stripped of everything how will I ever be able to make a payment? I would assume that if I am gainfully employed making a good income this would be in their best interest because they will then be able to collect more than {$25.00} payments from me. I just want to stop being bullied and harassed by Navient and for them to accept my {$25.00} payment as willing to pay.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-21
Company: EdFinancial Services
State: MN
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
Payments are being made to EdFinancial and are not being applied towards my loan. XXXX payments of {$100.00} were made XXXX, XXXX and XXXX but are not posting. They will show up as pending, and then when the money is taken from my bank account, it disappears from my payment history. I have submitted an email and attempted calling and have not heard anything back. 

{$100.00} each was withdrawn from my bank to EdFinancial on the dates below : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Am attaching the following : Snip of bank account, showing the withdrawals being made Snip of my EdFinancial account on XX/XX/XXXX, when third payment was made - showing that the payment is in process Snip of email receipt from EdFinancial on XX/XX/XXXX, confirming payment was made Snip of my EdFinancial account on XX/XX/XXXX, showing no payments received since XXXX

Company response to consumer: Untimely response
Consumer complaint received 2019-06-27
Company: National Credit Adjusters, LLC
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I have old debt that is too old to collect on and is no longer on my credit report. I have no collection items on my credit report. The statute of limitations has already passed. I have made no contact with this company at all. I would like them to stop calling me.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-21
Company: Bread Financial Holdings, Inc.
State: RI
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem when making payments
Sub-issue: You never received your bill or did not know a payment was due

Complaint:
Hi XXXXXXXX XXXX ; I was shocked when I reviewed my XXXX, XXXX and XXXX credit reports and found that I was reported as having a late payment on the date below : XX/XX/XXXX-30 days late ; XXXX XXXX XXXX days late I already disputed this with the credit bureaus and they verified it as being accurate. I am not sure how this happened, I |thought that I had made my payments to you on time when I received my statements. My only thought is that my monthly statement did not get to me or maybe an error occurred where it wasn't recorded on time. 

I do ask in light of the good standing relationship we have that you remove any late payments from my credit report and refund me any late fees that were added to my account. I do not believe it is accurate. 

I would rather not have to spend more time than necessary for both of us to resolve this situation so I was hoping that instead of escalating anything, that you could help me with this and report me as being 100 % on time. 

I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past. 

Happy Holidays! 

XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-11-21
Company: EdFinancial Services
State: WA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I've requested a student loan refund of over {$2000.00} back in XXXX. It's now XXXX. I still haven't received my refund in the mail. They've supposedly sent a check in the mail to my address and I never received it. 

Earlier in XXXX, I sent a complaint ( ID : XXXX ) on the CFPB and they said they would do a research request to figure out what happened and found that the check hadn't been cashed out. So they said they would send in a new check to my address. 

I STILL HAVE NOT RECEIEVD THE CHECK. They said they'd do a new request for a research, but at this point I don't believe them. They don't ever contact me with any status updates and I always have to call to check what's going on.

Company response to consumer: Untimely response
Consumer complaint received 2023-11-26
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
My information was sold and bought illegally because I was a victim of the XXXX data breach. I want these items deleted from my credit report immediately. I am attaching proof that XXXX had admitted that I was in fact a victim of this breach, and have done nothing to rectify the situation. Please help me remove the illegal account reportings from my credit report. 

XXXX XXXX Acct # XXXX XXXX  XXXX Acct # XXXX XXXX  Acct # XXXX XXXX XXXX Acct # XXXX XXXX  XXXX Acct # XXXX XXXX  XXXX XXXX XXXX Acct XXXX XXXX XXXX  Acct # XXXX XXXX Acct # XXXX XXXX  Acct # XXXX XXXX Acct # XXXX XXXX  Acct # XXXX  XXXX  Acct # XXXX XXXX  Acct # XXXX XXXX  acct # XXXX XXXX/ XXXX XXXX Acct # XXXX I am requesting that these late payments and accounts be deleted from my report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
These accounts and inquiries are being reported Fraudulently FTC REPORT ATTACHED WITH ID : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


I told XXXX, Transunion, and XXXX to reinvestigate these accounts : Account name : # XXXX, Account name : # XXXX, Account name : # XXXX, Account name : # XXXX, Account name # XXXX  XXXX Bankruptcy. However, they stated everything was complete and accurate. But how is that possible if the open date, date of last activity and much more is incorrect. According to 15 USC 1681i ( 5 ), they are supposed to modify accounts that aren't reporting correctly.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
THE PERSONAL INFORMATION PROVIDED IN THE CREDIT REPORT FILE IS INACCURATE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
On XX/XX/. I signed a contract through " XXXX XXXX  XXXX '' at " XXXX XXXX XXXX XXXX, XXXX, WI XXXX '' for a loan to fix my car. Months later, I got charged insane interest rates despite missing about one or two payments. After I paid it off in full on XXXX XXXX XXXX, I contacted XXXX XXXX when it would be reported, On the first call the agent claimed that the report would pop up in 1-3 months. 2 Months later, on XXXX, I see nothing on my credit report so I wait untiXXXX XXXX XXXX XXXX, to see if it shows up, nothing yet. I called XXXX XXXX XXXX  at XXXX XXXX, the agent claims they report at the end of each month, so the end of XXXX is what the agent claimed. I then say okay, so I check in with the TransUnion agent and the agent sees nothing about XXXX XXXX on my report or any accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
XXXX XXXX a ( d ) ( XXXX ) ( A ) ( i ) clearly states that transactions between the consumer and the XXXX XXXX XXXX report is NOT included on the consumer reports. Yet XXXX is reporting this information.. The reporting of excluded information pursuant to XXXX XXXX a ( d ) ( XXXX ) ( A ) ( i ) on a consumer report is a clear violation of XXXX compliance. Provide me with the XXXX compliance disclosure on reporting transactions to a consumer reporting agency. I need the transactions reporting as late, collection/charge-off status and any other derogatory information deleted from my consumer reports effective immediately. Before you think to reply that this account has been " validated ', let 's be clear that I am not asking you to validate or verify anything. So please do not respond by telling me that as a tactic to waste my valuable time. Some of the negative accounts have been placed in Collection/Charge-Off Status WITHOUT mailing me a copy of IRS form XXXX Cancellation XXXX Debt. XXXX and the creditors reporting collections/Charge-Offs, late payments/other derogatory information in my consumer reports are in violation of XXXX XXXX ss XXXX Returns Relating to XXXX Cancellation of Indebtedness By Certain Entities. If this derogatory account information is not deleted from my consumer reports within 30 days, I will be forced to officially file IRS form XXXX : XXXX XXXX AND IRS form XXXX : Application For Award For Original Information Overview with the Internal Revenue Service against ALL entities involved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I was going through my Credit report and saw a few hard inquiries which I dont recognize in total XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-11-26
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
TransUnion the credit reporting Bureau has failed to act and then there Fair Credit Report act section 605b and section 6 0 9 e and section 611 and obligation to furnishes Act section under FCRA 15 USC 1681/ 623a This company has refused to correct and furnishes under FCRA as to a defiance a federal guidelines I having fun this company that I am a victim of identity theft that my information was stolen and obtain to gain goods and property and it should be removed dispute and removed but instead the company still show clothes and present on my credit report which is a violation of the federal law. 
This company is the only company out of the XXXX have reports credit information has refused out of XXXX this is the only company that refused to remove fraudulent information on my report and it's still reporting fraudulent information on my report XXXX as close but prison which is a violation and I asked this company to immediately remove these infant false information on the report Thanks XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am a victim of identity theft please remove this fraud inquiry from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This inquiry does not belong to me ; I have no connection with these creditors. I urgently request its immediate removal from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This account does not belong to me, and I did NOT grant authorization for its use. Kindly remove this erroneous account from my records.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am not associated with these creditors, and I did not initiate this inquiry. Kindly proceed to remove it from my credit report without delay.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-12-21
Company: A.R.M. Solutions, Inc.
State: CT
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/2018, A.R.M. Solutions ( Collection Agency ) from CA claimed a debt due from me to a 3rd party. I responded with a written signed letter on XX/XX/2018 asking for : 1 ) Provide a verification or copy of any judgment ( if applicable ) ; ( 2 ) Proof that you are licensed to collect debts in Connecticut ( The assumed debt is in CT for both parties ) I disputed the debt : I further : " disputed this debt ; therefore, until validated you know your information concerning this debt is inaccurate. Thus, if you have already reported this debt to any credit-reporting agency ( CRA ) or Credit Bureau ( CB ) then, you must immediately inform them of my dispute with this debt. Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act1681s-2. Should you pursue a judgment without validating this debt, I will inform the judge and request the case be dismissed based on your failure to comply with the FDCPA '' On XX/XX/2018 I received another letter from them threatening me with further collections, Notification to credit reporting agencies and further legal action. The letter from them was dated XX/XX/2018.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation