Consumer complaint received 2023-10-21
Company: U.S. BANCORP
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Unexpected or other fees

Complaint:
I am filing this complaint against US Bank on the year of 2021 I had opened a U.S. Bank for my upcoming XXXX XXXX. For months I never had and problems with any money transfers or etc with the checking account that was opened with US bank. Many times before this money transfer that was made to me from my brothers Bank of America account in the amount of XXXX was posted and completed to my account on the date of XX/XX/2021. That following day I tried making transfer to my Apartment management to make a payment towards my lease and it was declined when looking into it I learned my account was frozen and would not be able have access to my funds or account into further notice. I then received a letter in early XXXX stating my account was going to be closed due to suspicion with fraud, any balance that was in my account was to be mailed to me in a cashiers check. 2 weeks later I received a check for XXXX cents, confused I was because I shouldve have had still the deposit that was deposited into my account for the amount of XXXX. So where was my money and how can they do that to me? Customer service reps werent able to let me know the reason as to why or where my money had gone or why they were holding it so they asked me to go into the branch I opened up my account originally from so I did branch location ( XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ) they also said my brother with his ID and bank information would be a good idea to have with me as well to confirm the deposit wasnt or had nothing to do with any scam or fraudulent transaction when I got to the branch I asked to speak to the manager and she was very rude to me since the beginning of my visit she did not want to hear anything I had to basically say from my end and basically told me those funds were moved into an account that I wouldnt have any access to and that money was basically never going to be released to me I asked why or if that was even legal for them to do that? They had no reason I had every bit of proof to show my transaction from that transfer had nothing to do with any fraud but she did not care to hear me at all and said to take it as a lost. For years now or a year now I have been trying to find some type of help as to why my money was kept because of this incident I have been struggling financially and am now homeless my brother and I had to go through many obstacles because of this incident and I dont know how I still have not been given any details as to where and why those funds never where paid to me anymore. My brother also tried to file a claim on his end saying the transfer was never received by me because the bank was holding it from me but Bank of America came to the conclusion that there was no need for them to dispute anything with that transfer because the transfer was made and it reached the destination it had to from there end.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation