Consumer complaint received 2023-05-29
Company: HUNTINGTON NATIONAL BANK, THE
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello. I'm emailing you about an incident that took place in XXXX XXXX. I have specific dates and can provide them but I wanted to send a complaint to Hear a response because it sounds like it is fake, but believe me its 100 % true and messed up to do to honest hardworking, taxpaying citizens as myself and my family and im sure there are a handfulmore people who actually care about other people, i don't want to waste my time writing this and your time reading it when it happened but I didn't know who would be there to help assist me throughout this process. I have little faith in the system in regards to " protecting the consumer and/or the victim, '' which I'll touch on later in this complaint. 
This complaint has 2 banks involved. 1 bank ( XXXX ) made strides to help me as the 2nd bank ( HUNTINGTON Bank ) did little to nothing to resolve a problem that they created while freezing ALL my accounts for 13 Days. I had NO access to any money to pay bills or to even feed my XXXX XXXX XXXX XXXX XXXX XXXX XXXX  sons or get gas to travel to work. I has to borrow money from friends until they unfroze my accounts and I had access to my money. 
Please keep in mind that myself and my company have been faithful clients to Huntington Bank from when they opened up in XXXX XXXX, PA in early XXXX 's and also with XXXX XXXX  prior to Huntington buying XXXX XXXX  or whatever they did. So thats roughly 20 years of personal and company accounts with NEVER any issues about anything. 
So it started when my wife was paying bills and had already sent checks out in mail and relized there was not enough money in the account to cover the total amount for bills. Huntingdon Bank even called her to tell her there was low funds in the account the day before we attempted to deposit the money. I told her to write a check For {$5000.00} to herself from XXXX XXXX  account and deposit it into the Huntington Account before any checks bounced and we get late fees and bounced check charges. No problem yet, until she mobile deposits it in to Huntington Account to avoid late fees and what-not, which was fine, until later in the day. We were notified that there was a security issue with the check she deposited and it was fraudulent activity they were looking into, for some reason. I told her to write another {$5000.00} check and take it into the bank first thing in the morning. I don't want to have to pay any unnecessary fees and keep our bills in line. We were told she was NOT ALLOWED TO WRITE A CHECK TO HERSELF. I said come on I do it all the time. So for the next 13 days, no internet access to ANY accounts AND NO money access through ATM, DEBIT, OR CREDIT CARDS! 
At the time, I was unable to speak to anyone because my mouthpiece that I have to assist me speaking clearly, was in Wisconsin getting fixed which took 3 weeks to complete. 
My wife called to check the status on Tuesday, XX/XX/XXXX only to be told their Fraud Department is looking into it because she isn't ALLOWED to write herself checks and they will call her back when resolved. 
We then went to XXXX XXXX, which was extremely helpful and confused just as i was baffled, and explained the situation. They said that they never heard of this happening to anyone and offered to pay for any late fees we may have incurred. They even attempted to call Huntington to help expedite the process to help me gain access to my accounts, but unfortunately Huntington wanted no part of Hearing it. Now we are at 13 days and I got my mouthpiece and I went into bank and complained and get information. The gentleman said it should have NEVER happened because there was nothing wrong with depositing a check made out to yourself and that was extremely aggressive approach at what they did in freezing accounts for that extended period of time. He said at the most 2 to 3 days max, if there was an minor issue or to let XXXX XXXX  check clears. Possibly 5 to 7 days if it was a serious and legitimate problem with criminals. But 13 days wasn't justified and nobody at Huntington offered to assist us they just kept directing us back to XXXX XXXX. I KNOW THEY KNEW THEY MESSED UP. BUT THEY SHOULD HAVE ATTEMPTED TO CORRECT WHAT HAPPENED OR OFFER SOME TYPE OF COMPENSATION FOR THEIR MISTAKES AND WHAT I HAD TO DO ON MY END TO FEED MY FAMILY, GET TO WORK, PAY BILLS. BUT NOTHING. MY WIFE OR I NEVER RECEIVED ANY TYPE OF RESPONSE OR COMMUNICATION FROM HUNTINGTON BANK. I EVEN SENT AND EXPLAINED THE SITUATION TO THEIR FRAUD DEPARTMENT, ALSO WITH NO RESPONSE. Real life criminals got better treatment and more assistance than I did. For Huntington to just turn a blind eye and give a cold shoulder Here 's other complaint on my trust issue with relying on government officials for help. 
due to another incident that took place last XXXX with the XXXX XXXX XXXX, who swore to represent me and not to get an attorney when i offered to get one for myself, but the nerve and cold hearts in that office for using me and my mental and emotional stress to pad their statistics in getting a couple more convictions in court at the expense of me, the Victim, instead of protecting me and helping me. Idk who to call abt this either. I met with the Deputy DA but no assistance and even admitted to one of their mistakes but never fixed the problems and lies I was fed for 2 yrs. I was only told to start my process over and they would represent me. Ummm no thanks to them. Fishy to me. That's another issue, if you can direct me in the right direction, I would greatly appreciate it. 
Thank you for your time and assistance. It's greatly appreciated. Any questions please feel free to contact me at your convenience. 
Thanks again. 

XXXX XXXX

Company response to consumer: Closed with explanation