Consumer complaint received 2020-06-18
Company: CREDIT ACCEPTANCE CORPORATION
State: VA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XXXX of this year, I started a journey on trying to purchase my first new home. When my credit was pulled on XX/XX/XXXX, through XXXX  only. Three days later, on XX/XX/XXXX, a tri-merge credit report was pulled. Each of these credit pulls had indicated that my charged off loan with Credit Acceptance with a credit rating of a 9. I have been diligently working on the items that are in my control to help get me one step closer. I had completed a long list of actions to help better improve my likelihood of getting approved. Upon completion, I had informed my lender that Id like to re-pull credit to see what progress has been made. 
On XXXX XXXX, my credit was pulled again. To my surprise, my account with Credit Acceptance went from being a closed account with a 9 rating, to an open account with a 5 rating. I had contacted XXXX, the company that my lender pulled each credit report through. I wanted to request information on my credit profile and ask for a copy of each pull. I was informed that in XXXX, all three bureaus had a collection/charge off reported on this account. Furthermore, it was explained to me that in the months of XXXX and XXXX, all three bureaus have changed the status of this account with a rating of 5 which is 120 days past due. 

I had requested a copy of my credit report through all three bureaus directly. I went to the section on where soft inquires are conducted and notices a pull from a company named XXXX XXXX XXXX on XX/XX/XXXX. I had reached out to this company and refused to provide any of my personal information. I was able to gather that this company can serve as a third-party debt collector who collects on a clients behalf, along with being the owner of debts purchased. I had asked if Credit Acceptance is one of their clients. Albeit the response was vague, the rep stated that shes seen that company before, and then tried again to validate me to see if I had a debt placed in their office. I didnt want to provide this information and kindly ended my call. 

My lender had reviewed the hard data from each report and had conducted inquiries with a simulator that is provided through XXXX based on my initial report. The score simulations were based on the actions that I had taken since that pull and what the score would be. Being each bureau had this account reflected as closed, the actions the were taken wouldve put me within reach of being pre-approved. He did indicate that the simulators are not a guarantee and that any negative changes could change the outcome of those numbers. He then ran simulations on the new report, doing nothing more than changing the reporting status of Credit Acceptance back to a 9 rating. Per my lender and to my surprise, that action alone simulated my score within five points of the simulations preformed on my XXXX credit pull. 

I've included a snip of each account to show the differences of each. 

It seems to coincidental that this status was changed right after my credit was pulled for a mortgage to a rating that has now changed the outcome of what Ive been working towards. With nothing changing on my end, I dont understand how an account went from being closed in XX/XX/2018. I feel that this is a violation of the Fair Credit Reporting Act as this isnt accurate reporting.

Company response to consumer: Closed with explanation