Consumer complaint received 2021-10-14
Company: MoneyLion Inc.
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/XXXX I found it to speak with money lion in regards to transactions that run off the rest of my account and so the 1st issue was was that since I filed my dispute on the XXXX of XXXX the XXXX XXXX XXXX XXXX would have been the XXXX of XXXX. Since I Filed my dispute on XX/XX/XXXX that would have made my 10 business day cover the credit ending XXXX the XXXX XXXX. XX/XX/XXXX came and never knew professional credit in my account. I contacted money lion regarding the situation and money lion informed me that might 10 business day countdown for personal credit started when I returned the dispute form to them. I. I informed moneylion that that was not true that according to the FDA CEF T after XXXX, that professional credit started from the 1st date that they received notice of air. Well they did not listen to that they were not trying to hear to it so they went off their own rules and regulations as they stated Well after days In days of arguing with money lying regarding my provisional credit, they finally issued it to me on XX/XX/XXXX. At tperiod at that time my progressive credit was 6 days late. I informed him that says they were late issuing my 1st regret that they owed me interest. They refuse to pay me interest I will submit a copy of the email that was sent to me by XXXX of their customer advocacy Department denying me the influence that I'm over for them being late and issuing my provisional credit. So today I contacted moneylion regarding the certified authorization however that was that was on my account that should have been released into my account right now we got to talking about my personal credit and the representative XXXX who has spoken I'm the representative XXXX who I had spoke with had informed me that not all of my transactions were listed in a dispute so moneylion has chosen to dispute whatever transaction in days wish not the ones that I had asked them to dispute. I'm seeing a real problem with moneylion and and I'm honestly quiet Sick of them doing unethical illegal and just XXXX up wrong practices regarding financial institutions. I'm really hoping that the consumer financial protection bureau will help an intervening in this situation. I think I would like the XXXX XXXX to assist me in making money lying being held accountable for all the civil and possibly criminal things that were conducted as I was waiting for my Provisional credit. I'm hoping at the CFP B will intervene in this situation and assist me in holding money lying accountable for all the violations that they have exhibited in regards to the situation. I am also hoping that investigate this complaint and vastly inform money lion of the situation. And because this is still hurting my family regarding tregarding them not conducting business as it should be and then conducting business as they want to. I also inform money lying that for them not including all the transactions that I had disputed on XXXX the XXXX that they were wrong for that and they actually owe me more personal credit so XXXX the representative who I have spoke to is if you told me I had to wait for the customer advocacy department to contact me. I hope the CFP B will intervene in this situation and held money lying accountable because to be quite honest they are acting like they are invincible that they are untouchable and that they are above the law. So please see Help me hold money line accountable for all violations that they have done in regards to this situation.

Company response to consumer: Closed with explanation