Internship Customer Experience

Internship at Star Alliance

Star Alliance Services GmbH based in Frankfurt, is the full time organization that coordinates Star Alliance activities and manages joint projects on behalf of the world’s largest airline alliance. An internship at Star Alliance will help you make the leap into the international business world. Through project work in one of our departments you will gain insights into our daily operations and in addition become familiar with the airline industry. With numerous member airlines from all over the world as our customers we will give you an opportunity to work in an international and culturally diverse business environment with English as the official business language.

We currently offer the following vacancy:

Internship Customer Experience

Internship Facts

Begin: 23 April 2018

Duration: 6 months, extension to 12 months possible

Location: Frankfurt, Germany

Internship Tasks

The internship will have a special focus on the implementation of Star Alliance products and services, specifically in the fields of airport facilities development and operations and airline lounges. You will be responsible for administrative support in this area and should be in a position to take over tasks and many small projects under your own responsibility.

Support the rollout of multiple projects in areas such as: airport collocations (“Move under one Roof”), airport terminal development and planning, airport lounge development and operations, enabling a seamless alliance travel experience at the airport

Research and report on topics such as competitive analysis, benchmarking, etc.

Facilitate communications with airline representatives, project managers and other departments at Star Alliance

Update and support the regularly edited Star Alliance Airport Reference Guide, corporate policies, department related tools, lounge information and airport maps which are used as reference material for Star Alliance member carriers and the Star Alliance website

Compile monthly/quarterly reports which are distributed to Star Alliance member carrier headquarters