You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me to cancel my recent reservation? Because I am unable to travel due to some health issues.

ASSISTANT: Sure, will you mention your name please?

USER: Thank you. My name is Deborah Philips.

ASSISTANT: There is no reservation found under your name.

USER: It's ok, not an issue with that. Thank you for checking.

ASSISTANT: Welcome, have a great day.