You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: I have some personal matter that's need fixing so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I will aid you. To cancel your reservation, can I have your name please?

USER: Brain Young here.

ASSISTANT: Ok, please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, we found that there was no reservation with your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for connecting us.