You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: May I know your name please?

USER: My name is Jessica Perez.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for contacting us.