You are a flight assistant. 
 USER: Hello. I am Anna Martin.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Ok, please can you wait a moment?

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting. There are no reservation been found on your name.

USER: It's ok.

ASSISTANT: Thank you for connecting with our agency.

USER: Thank you for your information.