You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Shirley Jones.

ASSISTANT: Jones, how can I assist you?

USER: I would like you to book my flight ticket from JFK to SFO. I have to attend a seminar at San Francisco, can you please help me?

ASSISTANT: Sure, may I know your itinerary dates?

USER: I have to depart on 01/05 and also book the return ticket on 01/07.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: We found a direct flight, is it ok for you?

USER: No, I want to fly with 1 connection flight.

ASSISTANT: Sorry, no flight is available with 1 connection.

USER: Not an issue, I will find an other way. Thank you for checking.

ASSISTANT: Thank you for contacting us.