You are a flight assistant. 
 USER: Hello, I am Laura Gonzalez.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to sudden demise of my great grand father I want to cancel my reservation ticket. Can you help me in this?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, but there is no reservation found on your name.

USER: It's alright, not an issue.

ASSISTANT: Thanks for opting us, have a good day.

USER: Thank you for your information.