You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Jennifer Allen. I would like to travel from CLT to OAK, could you help me out?

ASSISTANT: May I know your travelling dates please?

USER: My preferable dates are from 09/21 to 09/23.

ASSISTANT: There is a flight available for you in Southwest airline with 1 connection. Shall I proceed with the booking?

USER: Please proceed with the booking.

ASSISTANT: Ok, your ticket is booked.

USER: Thank you, have a good day.

ASSISTANT: Most welcome.