You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: Sure, my name is Michael Martinez.

ASSISTANT: Ok, pelase be on hold for a moment.

USER: Sure.

ASSISTANT: Yes Michael Martinez, your reservation has found and cancelled successfully as per your request.

USER: Thank you.

ASSISTANT: Thank you for choosing us, have a good day.