You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Patrick Hill here. Due to the bad weather, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, wait for a minute. Sorry, no reservation found on your name.

USER: That's not an issue.

ASSISTANT: Thank for contacting us.

USER: Thank you for your support.

ASSISTANT: You are welcome.