You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I made a reservation earlier to go for a trip with my friends, due to important meeting with my share holders I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: Cynthia Carter here.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, Thank you.

ASSISTANT: Thank you for reaching us.