You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today?

USER: I need a round trip to Oakland, OAK. Can you help me with connecting flight?

ASSISTANT: Sure, I am gleeful to assist you.

USER: Thank you.

ASSISTANT: May I know on which dates you have planned to travel?

USER: I want to travel on 07/18, and need to catch return flight on 07/20.

ASSISTANT: On what name I need to reserve a ticket?

USER: I am James Young.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a connecting flight in between your journey.

USER: Ok.

ASSISTANT: The details are airline-Delta, flight number-1011, fare-300.

USER: Please proceed.

ASSISTANT: Your booking has been processed.

USER: Thanks for your excellent service.

ASSISTANT: Thank you for availing us.