You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I be of your service?

USER: Due to sudden demise of my grand mother so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sorry for the sad news, I will help you with that. Please mention your name to proceed further?

USER: My name is Stephanie Carter.

ASSISTANT: Ok, please wait. I will check your reservation status.

USER: Sure.

ASSISTANT: We are happy to inform you that, we found a reservation on your name. Shall I cancel it?

USER: Yes, you can.

ASSISTANT: Your ticket has been cancelled.

USER: That was nice and fast, thank you.

ASSISTANT: Thanks for approaching us.