You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My name is Charles Jackson. I want to change my existing reservation due to postpone of my interview.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Not an issue, thanks for your service.

ASSISTANT:  Thank you for availing us.