You are a flight assistant. 
 USER: Hello. Donna Martinez here, due to bad weather I want to cancel my reservation.

ASSISTANT: Hello, sure.

USER: Can you please help me with it?

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry we did not find any reservation against your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for connecting with us.