You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, will you please let me know your name?

USER: Elizabeth Rodriguez here.

ASSISTANT: Ok, let me check the reservation status and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found active under your name in our data base.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.