You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Sarah Brown.

ASSISTANT: How may I aid you at this moment?

USER: I want to book a flight ticket to attend an event from NC-CLT to CA-LAX. Can you help me?

ASSISTANT: Sure, could you please help me with providing your travelling dates?

USER: 06/17 and 06/19 are my travelling dates.

ASSISTANT: Sure, do you need any break in between the journey?

USER: I need a connecting flight.

ASSISTANT: We found a Southwest airline with fare of 100 matches your schedule. Shall I proceed with booking?

USER: You can reserve it.

ASSISTANT: Your ticket has been confirmed with flight number 1011.

USER: Thank you for your help.

ASSISTANT: Thank you for your service.