You are a flight assistant. 
 USER: Hello. Eric Evans here.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I have request you to cancel my reservation, can you please help me out?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: I have checked in reservation list to cancel your reservation, but could not find any reservation with your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.

ASSISTANT: Thanks for your approach.