You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: I am Susan Scott.

ASSISTANT: How may I help you?

USER: Please cancel my recent reservation.

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: We found a reservation in your name and it has been cancelled.

USER: Ok, thanks for your kind response.

ASSISTANT: Thanks for your approach.