You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I have planned to go near to my parents, unfortunately my parents came near me. So can you please cancel my recent reservation?

ASSISTANT: Sure, could you please mention your name to check the reservation?

USER: Myself Sandra Adams, please search my ticket on that name.

ASSISTANT:  Adams, there is reservation found on your name. Your ticket has been cancelled.

USER: Ok, thank you for your help.

ASSISTANT: You are welcome.