You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am planning to change an existing reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I can change your reservation right now. Before that I need to know your good name please?

USER: Sure, thank you. My name is Donald Edwards.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to change.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for availing us.