You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy snowfall, I can't travel to California. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Kathleen Martinez.

ASSISTANT: Please give me a minute.

USER: Ok, take your time.

ASSISTANT: There is no reservation found with your details.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.