You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation due to some issues, can you help me?

ASSISTANT: Sure, can you please provide me your name?

USER: I am Nancy Lewis.

ASSISTANT: Give me a moment.

USER: Sure, take your time.

ASSISTANT: Nancy Lewis. I regret to inform that there is no reservation by your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.