You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Pamela Roberts.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Ok.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: Not an issue, Thank you for the service.

ASSISTANT: Thank you for reaching us.