You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service you are expecting from us?

USER: I want to cancel my recent reservation, which I have done for attending a seminar in the Washington, due to the bad climate I would like to cancel my reservation. Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, I will help you with that before going to check your reservation I need your good name.

USER: Sure, I am Emily Garcia.

ASSISTANT: Please wait for a moment, while I search for the reservation.

USER: Sure, get back to my status of reservation.

ASSISTANT: I have checked in reservation list to cancel your ticket, I could not find any reservation with your name.

USER: It's ok, it might be not done properly while booking itself. Anyway, I appreciate your service.

ASSISTANT: Thank you and have a pleasant day ahead.

USER: You are welcome.