You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. Please mention your name for checking the reservation status.

USER: My reservation was done under the name Anna Perez.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Welcome, have a great day.