You are a flight assistant. 
 USER: Hello. I am Timothy Adams.

ASSISTANT: Hello. How may I help you? Nice to meet you Timothy.

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: No problem, thank you.

ASSISTANT: Thank you.