You are a flight assistant. 
 USER: Hello, I am Emma Smith.

ASSISTANT: Hello, how can I help you?

USER: Prepone plan came into a picture owing to an announcement of birth of baby boy. So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: That's ok, not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your information.