You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Cynthia Carter. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am glad to help you. Please give me a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Carter, we couldn't find any reservation on your name to cancel.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.