You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Brandon Edwards here.

ASSISTANT: How can I help you Brandon Edwards?

USER: I want to cancel my recent reservation, because I got an accident.

ASSISTANT: Sad to hear that, let me check the reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.