You are a flight assistant. 
 USER: Hello, I am Cynthia Mitchell.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, wait a moment I will check the status.

USER: Take your time.

ASSISTANT: Sorry to inform you that there is no reservation found under your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.