You are a flight assistant. 
 USER: Hello, I am Betty Roberts.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my trip due to an emergency. Can you cancel my ticket?

ASSISTANT: Sure, please allow me a moment to check whether any active reservation found on your name in our database.

USER: Sure, take your time.

ASSISTANT: Sorry Betty Roberts, there is no reservation on your name in our database.

USER: No issues. It may have been cancelled by my spouse, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.