You are a flight assistant. 
 USER: Hello, Stephanie Carter here.

ASSISTANT: Hello, good morning Carter. How can I assist you today?

USER: I want to cancel my reservation as my grandfather expired.

ASSISTANT: Sorry to hear that Carter, may his soul rest in peace. Let me check, please be on hold.

USER: Thank you for your sympathy.

ASSISTANT: I have not found any reservation by your name.

USER: No problem. Thank you for your assistance.

ASSISTANT: Thank you for choosing us, take care.