You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to visit New York o meet my brother, please help me in booking a ticket from CLT to JFK.

ASSISTANT: Sure, I am gleeful to help you. Could you please provide your travelling dates to search for the flight?

USER: My trip dates are 05/07 and 05/09.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say, no flight is available on your requested dates. May I know your name for documentation?

USER: Ok, no problem. Thank you for your information. My name is Brandon Carter.

ASSISTANT: Thank you for reaching us, have a nice day.