You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, may I know your name?

USER: I am Margaret Taylor.

ASSISTANT: How can I help you today?

USER: I want to cancel my reservation as I as Hospitalized, please help me out.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thank you for providing the information.

ASSISTANT: Thanks for reaching us, have a good day.