You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation because I met with an accident. Can you please help me out?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Edward Hernandez.

ASSISTANT: I have cancelled your reservation which under your name Edward.

USER: Thank you very much.

ASSISTANT: Thank you for approaching us.