You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Linda Gonzalez here I want to reserve my ticket from JFK to CLT, can you please help me?

ASSISTANT: Sure, may I know your travelling dates?

USER: Ok, my preferable dates of journey are from Jan, 16 to Jan, 18.

ASSISTANT: Do you need a direct flight?

USER: No, I need a connecting flight.

ASSISTANT: May I know your class preference?

USER: Sure, I need a economy class.

ASSISTANT: Hold on a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, we found a direct flight to your destination place.

USER: But, I need a connecting flight.

ASSISTANT: Sorry, we could not find any connecting flight.

USER: Ok, not an issue. Thank you for your service.

ASSISTANT: Thank you for availing us.