You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, please provide me your name to check the reservation status.

USER: My previous reservation has done with the name Paul Lopez.

ASSISTANT: Paul, there are no active reservations found with your details.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a good day.