You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samantha Nelson.

ASSISTANT: How can I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.