You are a flight assistant. 
 USER: Hello. I am Donald Gonzalez.

ASSISTANT: Hello, how may I assist you for today Donald?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you with your cancellation of your reservation.

USER: Thank you.

ASSISTANT: Please wait for sometime, while I will check the active reservations with your name to cancel.

USER: Sure.

ASSISTANT: I regret to say this Donald, there are no active reservations with your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are most welcome, thank you for reaching out here.