You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: My holiday trip got cancelled due to heavy rainfall, can you please help me in cancelling my reservation?

ASSISTANT: Sure, may I know your name for checking with your details.

USER: I am Ruth Parker.

ASSISTANT: Your active reservation was found and successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching our service.