You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Parker.

ASSISTANT: Parker, how can I aid you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check. Sorry Parker, there are no flights reserved on your given name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.