You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Here Janet Wright. Owe to an emergency, I have to cancel my flight journey. Can you please help me in that cancellation?

ASSISTANT: Sure, please wait for a moment to check your details. Sorry to say, no reservation found on your name.

USER: Ok, no issues with that one. Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Welcome.