You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am happy to help you. Can I have your good name?

USER: Kimberly Parker here.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.