You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to an emergency, I have to cancel my previous ticket booking. Can you please assist me with that process?

ASSISTANT: Let me know your name.

USER: Sure, my name is Jonathan Taylor.

ASSISTANT: Sorry, no reservation found by your name. Thank you.

USER: Not an issues with that one, thank you for checking my reservation status.