You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation, As I need to stay back on my hometown due to heavy thunders from couple of days. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to check your details?

USER: Sure, I am Nicole Adams.

ASSISTANT: Please give me a moment, I will check the status and revert to you.

USER: Sure, take your own time.

ASSISTANT: Nicole, we have found a reservation on your name. Are you sure to cancel it?

USER: Ok, please cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thanks for your instant help.

ASSISTANT: Thank you for reaching us.