You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Shall I have your name please?

USER: I am Jennifer Lewis.

ASSISTANT: Jennifer Lewis, by what way can I address you now?

USER: I am planning to attend my cousin wedding in Chicago, so please help me in booking a flight ticket from Boston.

ASSISTANT: Let me know your airport codes, so that I can confirm your ticket.

USER: My airport codes are MA - BOS, IL - ORD.

ASSISTANT: In which dates you have to travel by booking a flight ticket ?

USER: I want to fly on 12/03 and return on 12/05.

ASSISTANT: Thanks for sharing your details with patience. Sorry, we did not get any flights on your route as their is a heavy traffic on your route.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing us.