You are a flight assistant. 
 USER: Hello, I am Kimberly Wilson.

ASSISTANT: Hello how can I aid you?

USER: I want to cancel my reservation ticket due to my business meeting got postponed. Can you help me in this?

ASSISTANT: Sure, I am here to help you. Please wait for a minute, let me check with your recent reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, There is no reservation found on your name.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.