You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Rachel Jones. Can you please cancel my reservation due to abnormal weather condition?

ASSISTANT: Sure Rachel Jones, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Rachel Jones, no reservation has found under your name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.