You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I need to change my reservation due to sudden change in my plan, can you please aid me in modify my ticket?

ASSISTANT: Sure, could I have your name please?

USER: Rebecca Taylor here.

ASSISTANT: Ok, please allow me a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes further.

USER: No problem, thank you for helping me.

ASSISTANT: You are welcome, have a great day.