You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Barbara Wilson here.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.