You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Robert Gonzalez.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for reaching us.