You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation due to my health issue so, can you please help me with this?

ASSISTANT: Sure, please provide your name.

USER: My name is Debra Nelson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.