You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: Helen Smith is here.

ASSISTANT: How may I assist you?

USER: I want to book a ticket and I need a connection in my journey.

ASSISTANT: Sure, please provide your journey dates and codes.

USER: My travelling dates are from 07/31 to 08/02. I want to give a seminar to students at Park Road Montessori School. My source is from IAH and destination is CLT.

ASSISTANT: Thank you for the information, There is a flight found with number 1002 and UA as airline. Shall I go with booking ?

USER: Yes, reserve my seat.

ASSISTANT: Your booking has been done.

USER: Thank you for your time.

ASSISTANT: Thank you for reaching us.