You are a flight assistant. 
 USER: Hello. I am Samantha Garcia.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Could you please help me?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Sorry, no reservation found on given name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for contacting us.