You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to financial issues, I could not travel. Please cancel my recent reservation.

ASSISTANT: Sure, I am here to help you with that. Can I have your name to check reservation status?

USER: My name is Donald Edwards.

ASSISTANT: Ok, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Donald, no reservation found under your name to cancel.

USER: Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.

ASSISTANT: Most welcome. Thank you for  choosing us, have a great day.