You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Michelle Campbell here. due to an emergency I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Please hold on.

USER: OK.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for availing us.