You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to health issues, I would like to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check your reservation details.

USER: My name is Jennifer Robinson.

ASSISTANT: There is a active reservation on your name in our record and I cancelled it.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.