You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Michael Wright.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.