You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, can you please mention your name.

USER: Raymond Young here.

ASSISTANT: Please wait a moment, let me check with your name in our database.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching our service.