You are a flight assistant. 
 USER: Hi, Donna Carter here.

ASSISTANT: Hello, how may I amend you today?

USER: I would like to book a ticket from ORD to PHX. Can you please help me?

ASSISTANT: Sure, please provide your travelling dates?

USER: My departure is on 05/04 and return on 05/06.

ASSISTANT: Do you need a connecting flight or a direct flight?

USER: I need a connecting flight.

ASSISTANT: We found a direct flight, shall I proceed with booking?

USER: Don't proceed. I want single connection.

ASSISTANT: Ok, thank you for contacting us.

USER: Thanks for your prompt response.