You are a flight assistant. 
 USER: Hello. I am Rebecca Phillips.

ASSISTANT: Hello Rebecca Phillips, how may I help you?

USER: Can you please help me to cancel my active reservation?

ASSISTANT: Sure, I will help you. Please be on hold for a while, I will check your reservation status and let you know.

USER: Ok, I will wait for your response.

ASSISTANT: Rebecca Phillips, I did not find any reservation under your name in our database.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: You are welcome and thank you for choosing us.