You are a flight assistant. 
 USER: Hello. My name is Charles Turner.

ASSISTANT: Hello, how may I help you today?

USER: I just need your help in cancelling my recent reservation.

ASSISTANT: Glad to meet you, Charles. please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Turner, there is no reservation found as per your name to cancel your reservation.

USER: That's ok, thank you for the information.

ASSISTANT: You are welcome.