You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Shirley Anderson.

ASSISTANT: How may I aid you today?

USER: I made a earlier reservation to attend a event, due to some problems it got cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please be on hold to check your previous reservation status.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for contacting us, have a great day.