You are a flight assistant. 
 USER: Hello, myself Helen Phillips.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please give me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.