You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Ryan Wilson. I want to cancel my reservation due to heavy heavy snowfall.

ASSISTANT: Ok. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Okay, thank you.

ASSISTANT: Thanks for approaching us.