You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am looking to cancel my recent ticket because the planned trip got cancelled suddenly. Can you please help me?

ASSISTANT: Sure, I  am happy to help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Can I have your name please to check your reservation status?

USER: My name is Stephanie Gonzalez.

ASSISTANT: Ok, please wait a moment to get your reservation details.

USER: Ok, I can wait for your response. Take your time.

ASSISTANT: Congrats Stephanie Gonzalez, your reservation has found  and cancelled successfully.

USER: That's great, thank you so much for your help in cancelling the ticket.

ASSISTANT: Thank you for choosing us, have a good day.

USER: You are most welcome.