You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Jason Wright from New York. Can you please book a direct flight to Dallas?

ASSISTANT: Ok, sure may I know your travelling dates?

USER: Thank you for your positive response, I want to take off on 10/21 and please confirm my return ticket also on 10/23.

ASSISTANT: Can you please mention your source and destination airport codes?

USER: I want to fly from JFK and destination airport is DFW.

ASSISTANT: Here is a flight ticket with fare 100 and 1021 as flight number. Shall I proceed for booking?

USER: If it is a direct flight, please confirm this flight ticket for me.

ASSISTANT: Sorry for the inconvenience, due to heavy traffic this flight has changed to connecting flight. Is it ok for you?

USER: I am not ok with this flight. It's ok no problem, I will contact another agency.

ASSISTANT: Ok, fine thank you for reaching us.

USER: Thank you for your information.