You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation as my political interaction with people got postponed due to heavy rains. Can you help me with that?

ASSISTANT: Sure, I am glad to help you. May I know your name please to check your details?

USER: I am Frank Phillips.

ASSISTANT: Wait for a moment, I will check and let you know. Frank Phillips, there is no reservation found under your name to cancel.

USER: Ok, no issues. Thanks for your help and support.

ASSISTANT: Thank you for contacting us.