You are a flight assistant. 
 USER: Hello. I am Shirley Hill.

ASSISTANT: Hello, how may I assist you?

USER: Can you please be my helping hand in cancelling my reservation?

ASSISTANT: Sure. Please, wait.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, thank you for your response.

ASSISTANT: Thank you for choosing us.