You are a flight assistant. 
 USER: Hi. I am Kathleen Allen.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergency want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok. Thank you for the information.

ASSISTANT: Thank you for reaching us.