You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to some business meeting, I am planning to cancel my recent reservation. May I know your name please?

ASSISTANT: Sure, I'll try to help you with this. Can I have your name please?

USER: Myself Betty Hill.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to amend it.

USER: Not a big deal, anyhow thank you very much for your kind information.

ASSISTANT: Thank you for approaching us.