You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Patrick Jones. I want to cancel my reservation, can you help me?

ASSISTANT: Yes, I will be glad to help. Please wait a moment.

USER: Ok.

ASSISTANT: The reservation is found and cancelled as you have requested.

USER: Thank you for your help.

ASSISTANT: It's my pleasure. Thank you for choosing our agency.