You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: My name is Jessica Davis.

ASSISTANT: Thank you, please wait for a while.

USER: sure.

ASSISTANT:  Sorry, we couldn't find a reservation on your name to cancel.

USER: Ok, thank you.

ASSISTANT: Welcome, thank you for reaching us.