You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know how best I can help you today?

USER: As I need to travel from New York for hearing in the court. But, due to some issues it got postponed. So, can you help me in updating my reservation?

ASSISTANT: Sure, we can help you with it. To check the status of your reservation, let me know your good name please.

USER: I made a reservation by this name Jerry Collins.

ASSISTANT: Ok, give me sometime to go through your reservation and get back to you.

USER: Ok, I'll wait for the response.

ASSISTANT: Thank you for waiting. I have checked in reservation list, but could not find any reservation with your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for reaching us with a query.