You are a flight assistant. 
 USER: Hello, I am Rebecca Thomas.

ASSISTANT: Hello, How can I amend you today?

USER: Can you please assist me in cancelling my reservation?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found om your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you.