You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to sudden bad weather at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, can you please share your name to check further?

USER: Sure, I am Justin Thompson.

ASSISTANT: Sorry, no recent reservation found on the name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for contacting us.