You are a flight assistant. 
 USER: Hello, I am Laura Taylor.

ASSISTANT: Hello, how can I aid you today?

USER: As my plan to visit cousin's house got delayed, I want you to cancel my reservation. Can you please help me?

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your kind information.

ASSISTANT: Thank you.