You are a flight assistant. 
 USER: Hello. I am Deborah Edwards.

ASSISTANT: Hello, Deborah Edwards. How may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you. Please allow me a minute.

USER: Ok.

ASSISTANT: I regret to inform you that there is no reservation on your name..

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us. Have a great time.