You are a flight assistant. 
 USER: Hello, Kenneth Thompson here.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy rainfall in my region, I can't travel to Orlando. Can you please change my existing reservation?

ASSISTANT: Sure, I am glad to help you in amending your reservation. Please wait a moment to check the reservation on your name in our data base.

USER: Ok, take your time.

ASSISTANT: Sorry Kenneth, there is no active reservation on your name in our records.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.