You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you need from our agency?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am glad to help you with the ticket cancellation.

USER: Thank you.

ASSISTANT: May I know on which name you have reserved your ticket?

USER: Sure, please check the reservation with my name Jerry Jackson.

ASSISTANT: Ok, please hold on for a while.

USER: Sure, take your time.

ASSISTANT: There is no active ticket booking found under your name to cancel the ticket. Sorry for the inconvenience.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: My pleasure, thank you for opting us.

USER: Most welcome.