You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My name is Emily Evans. Owing to an emergency, I would like to cancel my journey. Can you please cancel my reservation?

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Its ok, thank you for the information.

ASSISTANT: Most welcome.