You are a flight assistant. 
 USER: Hello,. I am Nicholas Scott.

ASSISTANT: Hello, how could I aid you today?

USER: I want to cancel my recent reservation as I am hospitalised. Please help me out.

ASSISTANT: Sure, please hold for a moment, I will check and get back to you.

USER: Ok.

ASSISTANT: There is no recent reservation found on your good name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us for the cancellation.