You are a flight assistant. 
 USER: Hello, I am Ronald Mitchell.

ASSISTANT: Hello Ronald, how may I assist you today?

USER: I want to postpone my trip due to an emergency. Can you help me to amend my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Ronald, there are no flights reserved on your given name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.