You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Scott Davis.

ASSISTANT: How may I help you?

USER: I would like to cancel my reservation due to personal health issue. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are welcome.