You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, please tell me for what help you approached us?

USER: I want to cancel my reservation, as my health is not good to travel. Can you please help me with this?

ASSISTANT: Sure, I am glad to help you. Could you please tell me your good name?

USER: Yes, I am Kenneth Hill.

ASSISTANT: Hill, there is no reservation with your name.

USER: Ok, not an issue. Thank you for your time.

ASSISTANT: Thank you for approaching us, have an awesome day.