You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name?

USER: Sure, my name is Matthew King.

ASSISTANT: How can I serve you today?

USER: Due to bad weather conditions in my destination place, so I would like to change my reservation. Can you aid me with this?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry to say that, no reservation was found with your name.

USER: No problem, thanks for your support.

ASSISTANT: Thanks for connecting with us.