You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Andrew Edwards.

ASSISTANT: I found your reservation on your name and I have been cancelled successfully.

USER: Thank you.

ASSISTANT: Thanks for contacting us.