You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand?

USER: My cricket match is cancelled, so can you help me to cancel my reservation?

ASSISTANT: Sure, could you please provide your name to check your reservation details?

USER: My name is Paul Martinez.

ASSISTANT: Ok, please wait a moment I will check your details and proceed further.

USER: Sure.

ASSISTANT: Sorry to say, I did not find any details on your name in my database.

USER: That is fine, no issues. Thank you for your time.

ASSISTANT: Thank you for choosing us, have a nice day.