You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I best support you?

USER: I need your assistance in cancelling my reservation, as my health was not good.

ASSISTANT: Sure, I can help you with cancelling.

USER: Thank you.

ASSISTANT: May I know your good name to check the status?

USER: I am Michelle Jackson.

ASSISTANT: Please hold on a while. I will check the reservation list with airline data.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry to inform you that there was no recent reservation found on your name.

USER: No problem. Thanks for the information.

ASSISTANT: Thank you for approaching us. Have a great day.