You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I am Daniel Mitchell, I want to cancel my ticket as my plan to meet my friend is cancelled due to my bad health. Can you help me with cancellation?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.