You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name?

USER: Sure, my name is Rebecca Jackson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thank you.