You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Andrew Turner. I need to cancel my reservation due to some crisis in my location, can you help me out please?

ASSISTANT: Sure, I am here to help you. Please hold on.

USER: Thank you.

ASSISTANT: Thanks for your precious time, there is no active reservation found on your name.

USER: That's ok, no problem. Thank you for your information.