You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, let me check the reservation list and revert you. May I know your name to check?

USER: Sure, my name is Emma Lee.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: We could not find any reservation by the name you provided.

USER: Ok, not an issue. Thanks for the information.

ASSISTANT: Thank you for opting us.