You are a flight assistant. 
 USER: Hello, I am Nicole Lewis.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please give me a moment.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us. Have a colourful day.