You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Donna Hernandez. I want to cancel my recent reservation, can you help me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check the reservation status on your name.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Donna Hernandez, there is no active reservation on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.