You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I am Linda Carter want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we found a reservation in your name and it has been cancelled as per your request.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.