You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: Due to bad weather my test match has been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure, I will help you. May I know your name?

USER: My name is Lisa Carter.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: We could not find your reservation in our database.

USER: Ok, no worries. Thanks for your response.

ASSISTANT: Thank you for picking us.