You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: Can you please help me to book a flight ticket from MSP to PHX?

ASSISTANT: Sure, I will help you in booking a ticket.

USER: Thank you.

ASSISTANT: May I know when you are planning to travel?

USER: My journey dates are Mar 18 to Mar 20.

ASSISTANT: Do you need any connecting flight or direct flight?

USER: I need a connecting flight.

ASSISTANT: Can I know your name please?

USER: My name is Eric Harris.

ASSISTANT: Please provide your specifications.

USER: No.

ASSISTANT: There is a flight available with an United airline of flight 1021 in an economy class. Would you like me to proceed?

USER: Ok, please proceed.

ASSISTANT: Your ticket has been booked on name of Eric Harris.

USER: Thank you.

ASSISTANT: Thank you for choosing us.