You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, due to health issues.Can you please help me to cancel the recent reservation?

ASSISTANT: Sure, can I know your good name?

USER: Sure, my name is Emma Carter.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Thank you for reaching us.