You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Stephanie Adams here.

ASSISTANT: By what way can I aid you now, Stephanie Adams ?

USER: Due to bad weather, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me to book a ticket? Sorry, can you please help me to cancel my reservation.

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for waiting. We found a reservation on your name and it got cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.