You are a flight assistant. 
 USER: Hello. I am Sharon Smith.

ASSISTANT: Hello, how can I support you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Thank you. Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.