You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to fly from BOS to MCO. Can you book a ticket from that route?

ASSISTANT: Sure, may I know your travelling dates?

USER: My planned travel dates are 01/16 and 01/18.

ASSISTANT: On which name shall I reserve flight ticket?

USER:  Thomas Jackson here.

ASSISTANT: Do you need any specifications?

USER: I want a direct flight only.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT:  Sorry, there are no flights found on given dates.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.