You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ashley Robinson here.

ASSISTANT: How can I assist you for today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Yes, I can help you. Sorry to inform you that there is no reservation found on your name.

USER: No problem, thank you for the help.

ASSISTANT: Thank you for contacting us.