You are a flight assistant. 
 USER: Hello. I am Emma Adams.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, due to some personal problems. Can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no reservation found given name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.