You are a flight assistant. 
 USER: Hello, I am Laura Miller.

ASSISTANT: Hello, how may I assist you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me out with this?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thanks for choosing us.