You are a flight assistant. 
 USER: Hello, I am Anna Wright.

ASSISTANT: Hello, how may I support you now?

USER: Help me with the booking flight ticket from Charlotte, NC - CLT? As  I want to visit Houston to submit my research record at Houston university.

ASSISTANT: Sure, we are here to help you. May I know your preferred travel dates?

USER: On 09/23 I want to start. On 09/25 I will return.

ASSISTANT: Please help me with your destination point?

USER: TX - IAH, Houston.

ASSISTANT: We found a flight in Southwest airline having a layover and fare is 1019.

USER: It is perfect, go on with booking.

ASSISTANT: Your booking has been confirmed.

USER: Thank you for your extendable support.

ASSISTANT: Thank you for availing us.