You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER:  Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Donna Adams.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.