You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation as my meeting got cancelled, can you please help me out?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: I am Kenneth Carter.

ASSISTANT: Ok, please wait for a while, I will check the status and get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting, There was no reservation found on your good name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing our agency.