You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: I need to book a flight ticket from MSP to CLT, can you please help me for booking?

ASSISTANT: Sure, may I know your travelling dates?

USER: I would like to travel on 03/26 to return on 03/28.

ASSISTANT: Ok, could I have your name please?

USER: Richard Davis here.

ASSISTANT: Ok, do you need direct or connecting flight?

USER: I am comfortable with any connection.

ASSISTANT: Ok, do you have any other specifications?

USER: No.

ASSISTANT: The economy class with flight number 1000 of Southwest airline is available having fare as 100 and connection as 1, is it ok for you?

USER: Ok, proceed for booking.

ASSISTANT: Ok, your reservation is confirmed. The departure time is 20:00 hours and the arrival time is 4:00 hours.

USER: Thanks for your information.

ASSISTANT: You are welcome, have a great day.