You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Anna Scott, I need to cancel my reservation as my exams got cancelled. Can you please help me?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your name in our records.

USER: It's ok, anyway thank you for the help.

ASSISTANT: You are welcome.