You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for the day?

USER: Due to heavy snow fall my test match has been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name to cancel your reservation?

USER: Gary King is my name.

ASSISTANT: Thank you for providing your good name, there is no reservation found on your name.

USER: That's not a problem. Thank you for your prompt response.

ASSISTANT: Thank you for reaching us.