You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can help you today?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I can help you with that. May I know your name for further process?

USER: Sure, myself Emma Robinson.

ASSISTANT: Ok, please wait a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available in your name Emma Robinson.

USER: Oh! May be booking has not done properly. Thank you for your time.

ASSISTANT: You are welcome.