You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: My name is Linda Hernandez. Due to inclement weather I want to cancel my reservation.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Linda, there is no reservation with your details.

USER: Thank you for your help.

ASSISTANT: You are welcome.