You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: My reservation was done under the name Donna Nelson.

ASSISTANT: Ok, wait for some time.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thanks for approaching us.