You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How best can I assist you at this moment?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure, we are euphoric to help you.

USER: Thank you.

ASSISTANT: On what name, do I need to cancel the reservation?

USER: I am Thomas Wright.

ASSISTANT: Please wait, I will be back.

USER: Sure.

ASSISTANT: There is no active reservation found on your name, to cancel it.

USER: Ok, no problem.

ASSISTANT: Thanks for reaching us.

USER: Thanks for the information.