You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, i am gleeful to help you with that. May I know your name please?

USER: Thank you and my name is James Rodriguez.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our database to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.