You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I had to request for this cancel reservation, Can you please help me in that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for taking my request into consideration.

ASSISTANT: On whose name, the ticket has been reserved earlier?

USER: It's my name Susan Allen.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting, We found a reservation in your name. Shall I proceed to cancel it?

USER: Sure, you can proceed.

ASSISTANT: Your reservation has been cancelled successfully.

USER: That was nice and fast, Thank you.

ASSISTANT: Thank you for availing us.