You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you at this moment?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: Sure, I will aid you with that. Can you please mention your name for further process?

USER: Sure, my name is Richard Martin.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, I will wait.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: That's ok. Anyways, thank you for your service.

ASSISTANT: Thank you for reaching us.