You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please change my reservation, due to some health issues?

ASSISTANT: Sure, l will help you with that. Can you please share your good name?

USER: My name is Emily Harris.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to change.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.