You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Mary Edwards.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.