You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Myself Sarah Wright.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.