You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Myself Emily Parker. I need to cancel my reservation due to my exams got cancelled, can you please help me out?

ASSISTANT: Please wait a moment.

USER: Please take your time.

ASSISTANT: Sorry, no reservation found by your name.

USER: That's ok, thank you for searching the details.

ASSISTANT: Thanks.