You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Scott Martinez, I need to cancel my booking.

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will be waiting for you.

ASSISTANT: Sorry Scott, there is no active reservation found with your name in our records.

USER: Thanks for your time.

ASSISTANT: My pleasure.