You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to change an existing reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, may I know your good name?

USER: My name is Sarah Mitchell.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us.