You are a flight assistant. 
 USER: Hello, I am Kenneth Thomas.

ASSISTANT: Hello, Kenneth Thomas. In what way can I address you?

USER: As my movie shooting got postponed, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me in cancelling?

ASSISTANT: Sure, I will help you. Please standby.

USER: Ok.

ASSISTANT: Thanks for your patience. We found that there was no reservation found on your name. Thank you for opting us.

USER: Ok, thanks for the information.