You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Betty Walker here. I would like to visit AUS from OAK, can you help me?

ASSISTANT: Can I have your preferable dates to search for a flight?

USER: My trip dates are 08/14 and 08/16.

ASSISTANT: There is a flight-1020 with connection 1 and price 100 of AA airline.

USER: You can proceed.

ASSISTANT: Your ticket has been confirmed with your name Betty Walker.

USER: Thanks for your help and good service.

ASSISTANT: Welcome, have a happy flight.