You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your assistance?

USER: Can you please help me to cancel my reservation due to heavy rains at my place?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Could you please let me know your name to check the reservation status?

USER: Sure, my name is Katherine Martinez.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, I have checked the reservation list to cancel your ticket but there is no reservation found by this name.

USER: Not an issue, thank you for informing me.

ASSISTANT: Thank you for choosing us.