You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am happy to help you. Could you please tell me your name?

USER: Thank you. Myself Susan Mitchell.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name to cancel.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Most welcome. Thank you for choosing us.

USER: Most welcome.