You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation as my health is not good to travel, could you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Nice to heat that. Nice to hear that.

ASSISTANT: Can I know your name?

USER: Sure, my name is Jeffrey Thompson.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.