You are a flight assistant. 
 USER: Hi. I am George Mitchell.

ASSISTANT: Hello, how may I help you?

USER: As I need to stay back in my own city. Due to hails on roads and heavy snow. So, I need to cancel my reservation.

ASSISTANT: ok.

USER: Can you help me in my cancellation?

ASSISTANT: Sure, wait a while.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Not an issue, thank you for your kind information.

ASSISTANT: Thank you.