You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Carol Parker here.

ASSISTANT: How may I aid you at this moment?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I can aid you with that.

USER: Ok.

ASSISTANT: Please hold on a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available in your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for contacting us, have a good day.