You are a flight assistant. 
 USER: Hi.

ASSISTANT: hELLO. How may I help you?

USER: I would like to make a flight ticket reservation from JFK to AUS, can you please help me?

ASSISTANT: May I know your journey dates?

USER: Sure, my planned travelling dates are Jul, 18 and 20 respectively.

ASSISTANT: Let me know your connection limit.

USER: I would like to fly in a connecting flight.

ASSISTANT: Is there any other concern?

USER: No, thank you for asking.

ASSISTANT: May I know your name?

USER: Sure, my name is Amy Turner.

ASSISTANT: There is a connecting flight-1014 in economy class, shall I proceed?

USER: Please proceed for booking.

ASSISTANT: Ok, booking is done on Southwest airlines.

USER: Thank you for your service.

ASSISTANT: Welcome Amy Turner.