You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Laura Hernandez here. Can you please help me in booking a flight ticket from PHL to JFK?

ASSISTANT: Sure, I am glad to help you in booking the flight ticket. May I know your planned travel dates to check for the flight availability?

USER: Sure, my travel dates are from 07/17 to 07/19.

ASSISTANT: There is a direct flight is available in your requested dates in UA airlines, shall I proceed in booking?

USER: Ok, please proceed with booking.

ASSISTANT: Your ticket has been confirmed for the flight 1019.

USER: Thank you for booking.

ASSISTANT: Thank you for reaching us.