You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in booking a flight ticket to ORD from CLT?

ASSISTANT: Sure, please share your planned journey dates.

USER: My travel dates are from 09/27 to 09/29.

ASSISTANT: Do you have any specifications?

USER: I need a direct flight.

ASSISTANT: There is a direct flight available with fare 100 in American Airline having 1020 as flight number.

USER: Please book on the name of Laura Taylor.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you.

ASSISTANT: Thank you.