You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?

ASSISTANT: Sure, we are gleeful to help you for cancellation. To proceed further, May I know your name?

USER: Amanda Davis is my name.

ASSISTANT: Please wait a while.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem at all. Thanks for you assistance.

ASSISTANT: Thank you for choosing us, Have a blissful day!.