You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Jack Garcia here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I will help you with that, please wait for a moment I will check the reservation details.

USER: Sure, take your time.

ASSISTANT: Jack Garcia, there is no reservation on your name.

USER: No problem, thank you for checking.

ASSISTANT: It's my pleasure.