You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emma Allen.

ASSISTANT: How can I help you Emma?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem. Thank you for your time.

ASSISTANT: Thank you for reaching us.