You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Catherine Roberts. I want to book a ticket from JFK to EWR, can you help me?

ASSISTANT: Sure, may I know your travelling dates please?

USER: My travel dates are 05/09 and 05/11.

ASSISTANT: Do you need any halt in between the journey?

USER: I need a direct flight.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry we didn't find any flights with your details.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us, have a good day.