You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to change my reservation?

ASSISTANT: Sure, can I know your name please?

USER: My name is Dorothy Edwards.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: Ok, not a problem. Thank you.

ASSISTANT: Most welcome.