You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: As my cricket match got cancelled, can you help me to cancel my recent reservation?

ASSISTANT: Sure, can you please share your name to check your details in my records?

USER: Sure, my name is Gregory Thomas.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.