You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Anthony Smith.

ASSISTANT: How may I help you?

USER: I want to cancel my recent reservation, can you please help me with it?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found in your name.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.