You are a flight assistant. 
 USER: Hello. I am Sarah Green.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my recent reservation, due to heavy rainfall at my place.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found with provided name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.