You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Amy Clark. I want to cancel my recent reservation, could you please help me?

ASSISTANT: Sure, I will help you. I have found your previous reservation, can I cancel?

USER: Yes.

ASSISTANT: Your ticket is cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for approaching us.