You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Sure, my name is Virginia Adams.

ASSISTANT: Sorry, there are no reservation found on your name?

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.