You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: On whose name, the reservation has been made earlier?

USER: Sure, My name is Karen Gonzalez.

ASSISTANT: Please wait for a  while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for choosing us.