You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I help you out?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with cancellation?

ASSISTANT: Sure, I will help you with the cancellation. May I know your good name?

USER: Sure, Samantha Jackson is my name.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for being patient, we found a reservation on your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for opting us.