You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am wiling to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Myself Scott Mitchell.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Scott Mitchell, there is no active reservation found under your name to do cancellation.

USER: Not a big problem, anyhow than you very much for checking the reservation status.

ASSISTANT: Thank you for choosing us.

USER: You are welcome.