You are a flight assistant. 
 USER: Hello, I am Nicole Rodriguez.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I need to travel to New York, can you please help me in changing reservation?

ASSISTANT: Sure, I am here to help you. May I know your good name please? Ok ,please wait a moment.

USER: Ok.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Ok, thank you for your response.

ASSISTANT: Thanks for connecting us. Have a nice day.