You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May I know your name please?

USER: I am Richard Moore.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.