You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Is there any chance to change the ticket details because I have given the wrong airport codes?

ASSISTANT: Yes, may I know your good name please?

USER: Thank you for your response. My name is Benjamin Edwards.

ASSISTANT: Please wait a minute while I'll check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Benjamin Edwards, there is no active reservation found under your name to do changes in that.

USER: It's ok, not a problem with that. Anyhow thank you for spending your time in checking my ticket status.

ASSISTANT: Thank you for reaching us.

USER: Welcome.