You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: My business trip got cancelled, will you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: My good name is John Moore.

ASSISTANT: Please wait for a minute, I will revert to you with current status.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for availing us.