You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to change my ticket reservation that when I am booking a ticket it show's with a 2 lay by flight in my journey but due to an emergency, I need a 1 lay by flight to reach my terminus region, so can you please help me in modifying my recent ticket booking?

ASSISTANT: Sure, I am glad to assist you in changing the ticket details. Can you please tell me the name on which you have booked the ticket?

USER: Thank you for accepting my request and my name is George Turner.

ASSISTANT: Ok , please allow me sometime to check your ticket status.

USER: Sure, take your time and provide me the information.

ASSISTANT: I am really sorry for the trouble which is caused to you, I have not found any reservation under your name in our database to modify the details.

USER: No problem with that one what you have mentioned, I think it might not reserved properly while I am placing the ticket. Anyways, thank you for your search.

ASSISTANT: It's my pleasure to help you. Thank you for communicating with our travel agency.

USER: You are welcome.