You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Samantha Turner. As I am a Journalist, my press conference got postponed, so I need to cancel my recent reservation. Can you help me?

ASSISTANT: Yes, I can help you with that. I have found reservation on your name. Can I proceed to cancel of this ticket?

USER: Yes.

ASSISTANT: I have successfully cancelled your reservation.

USER: Thank you for helping.

ASSISTANT: Thank you for reaching us.