You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Brandon Wilson. I need to change my reservation due to my planned event got postponed. So please help me with that.

ASSISTANT: Ok, please wait.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry, no reservation found on your name to change.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.