You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owng an emergency want to change my reservation, so can you please help me with it?

ASSISTANT: Sure. May I know your good name?

USER: Yes, my name is Jonathan Hernandez.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: That's fine, thank you for the response.

ASSISTANT: Thank you.