You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you at this moment?

USER: I would like to cancel my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Edward Davis here.

ASSISTANT: Ok, wait for a minute.

USER: Sure.

ASSISTANT: I have found your reservation and successfully cancelled.

USER: Thank you for your services.

ASSISTANT: Thank you for reaching us.