You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you today?

USER: I wan to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thanks.

ASSISTANT: Can you please tell me your name?

USER: Sure, my name is Emily Thompson.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.