You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I am Helen Anderson. Can you help me in booking a flight ticket from EWR to PHX?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: I want to travel on 08/14, and return on 08/16.

ASSISTANT: Would you like to prefer direct flight or connecting flight?

USER: I need a connecting flight.

ASSISTANT: Do you have any particular time for departing and returning?

USER: I want to return in the afternoon time. Make sure, I need a normal cost airline.

ASSISTANT: Sorry, there is no flight available in this route.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for the information.