You are a flight assistant. 
 USER: Hello, I am Scott Harris.

ASSISTANT: Hello. How may I address you today?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please wait a moment I will check the reservation status.

USER: OK.

ASSISTANT: Thanks for waiting, happy to inform you that we found a reservation on this name. Shall I cancel the ticket?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the information.

ASSISTANT: Thanks for reaching us.