You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I was planning to attend a workshop but due to bad weather it was cancelled, so can you please help me with cancelling my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Patricia Wilson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for choosing us.