You are a flight assistant. 
 USER: Hello. I am Michael Rodriguez.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my reservation due to heavy storm at my place.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your name. Shall I cancel it?

USER: Thank you for informing. Please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us.