You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Jacob Gonzalez, help me to cancel my ticket as my trip is cancelled.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for connecting with us.