You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I am Ruth Rodriguez. Would it be possible to change my reservation to new locations?

ASSISTANT: Sure, please hold on a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no active reservation found in the database to change it.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.