You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: May I know your name please?

USER: I am Donald Scott.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for opting us.