You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Brandon Thomas. I have to modify my flight ticket booking due to some confidential issues in our office, can you please help me in that one?

ASSISTANT: Ok, please may I put you on hold for a moment?

USER: Thank you and I don't mind for waiting.

ASSISTANT: Ok, thank you for waiting as per our records there is no reservation been found on your name.

USER: Ok, that's fine. Thank you for your immediate response.

ASSISTANT: Thank you for connecting with our agency.