You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Helen Carter here.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.