You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure. May I know your good name?

USER: Susan Taylor here.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for choosing us.