You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you today?

USER: I want to cancel my recent reservation in the name of Patrick Hall, can you help me out with that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for your quick response.

ASSISTANT: Thank you for reaching us, have a good day.