You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, we are perky to help you. Can you please share your good name with us?

USER: I am Anthony Moore.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for availing us.