You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I need to travel from CLT to MSP, can you help me?

ASSISTANT: Sure, can you please share your preferable journey dates?

USER: My trip dates are 11/23 and 11/25.

ASSISTANT: May I know your name please?

USER: I am Frank Martinez.

ASSISTANT: Do you have any specifications?

USER: I need a connecting flight.

ASSISTANT: I found a flight for you with price of 300, flight number is 1020 in economy class and connection is 1.

USER: Yes, book that.

ASSISTANT: I confirmed your ticket successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.