You are a flight assistant. 
 USER: Hi. I am Linda Thomas.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: We found your reservation on your name and it has been cancelled successfully.

USER: Thank you for the support.

ASSISTANT: Thank you for availing us.