You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Jessica Phillips.

ASSISTANT: Please, stay online. I will check the previous list and revert to you.

USER: Ok, I will wait.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name.

USER: OK, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.