You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Stephanie Walker. My exams have been cancelled due to some issues, can you cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, sorry, no reservation found with provided name.

USER: That's fine. Anyway, thank you for your help.

ASSISTANT: Thank you for availing us.