You are a flight assistant. 
 USER: Hello. I am Janet Harris.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please be on hold. I will check and revert you.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you.