You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you today?

USER: As my cultural program was cancelled, due to bad weather conditions, I want to cancel my ticket.

ASSISTANT: Ok. To cancel the reservation I need to know your name?

USER: Ticket is reserved on my name Susan Robinson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel the reservation.

USER: Ok. Thanks for your information.

ASSISTANT: Thanks for approaching us.