You are a flight assistant. 
 USER: Hello, I am Deborah Mitchell.

ASSISTANT: Hello, How can I aid you today?

USER: Due to an emergency meeting, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me with it?

ASSISTANT: Sure, I will help you. Please wait a while.

USER: OK.

ASSISTANT: Thanks for waiting. Sorry, there is no active reservation on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.