You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Brian Collins here.

ASSISTANT: How can I assist you Brian Collins?

USER: Due to earthquakes at my location, I want to quit my trip. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, I will help you with this. There is no active reservation found under your name in our database.

USER: Oh! May be something went wrong while I was doing my reservation, thank you for your service anyways.

ASSISTANT: Thank you for contacting us.