You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: My name is Cynthia Gonzalez, I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Ok, please wait I will revert you.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Not an issue, thank you for your help.

ASSISTANT:  Thank you for availing us.