You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation as my client meeting got cancelled due to some technical issue with my client. Can you help me with that?

ASSISTANT: Sure, I will help you. Please share your name to proceed further.

USER: Thank you for your assistance and my name is Nancy Wilson, have done my booking with the same name.

ASSISTANT: Please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry Nancy, I did not find any reservation under your name.

USER: Oh! It might not be done properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Thank you for reaching us.