You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Steven Rodriguez. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.