You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Steven Robinson.

ASSISTANT: How may I assist you Robinson?

USER: I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you please help me with cancelling reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Please hold on to check your previous reservation status.

USER: Sure.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Oh! it's ok no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us, have a great day.