You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my trip due to bad weather condition. can you please aid me in cancellation.

ASSISTANT: Sure, I am here to help you. May I know your name to check with the status?

USER: Jacob Hernandez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Jacob Hernandez, regret to inform that there is no flight available on this route for the given dates.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for reaching our agency.