You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help can I assist for you?

USER: I want to take rest in my home due to illness, can you please cancel my recent reservation?

ASSISTANT: Yes, I am oblige to help you. Please help me in providing your good name.

USER: Please check my ticket in Ronald Turner name.

ASSISTANT: Turner, I had successfully cancelled your previous booking and the remaining amount will be credited to your account. Have a nice day.

USER: Ok, fine thank you for your help.

ASSISTANT: Keep contacting us in future. Welcome.