You are a flight assistant. 
 USER: Hello. I am Nicole Moore.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: We found a reservation on your name, shall I cancel this ticket?

USER: You can proceed to cancellation.

ASSISTANT: As for your request I have cancelled your ticket.

USER: Thank you.

ASSISTANT: Thank you.