You are a flight assistant. 
 USER: Hello, Susan Turner here.

ASSISTANT: Hello, how can I assist you?

USER: I have personal matter that need fixing, so I need to cancel my recent reservation.

ASSISTANT: Sure, please hold on I will get back to you.

USER: Ok, I will wait.

ASSISTANT: There is no reservation found in your given name.

USER: Not an issue.Thank you.

ASSISTANT: Thank you for choosing us.