You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Paul Harris here.

ASSISTANT: How can I aid you Harris?

USER: I want to cancel my ticket due to heavy floods in my hometown, could you help me out?

ASSISTANT: Sure, I am here to help you. Please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Harris, no active reservation found by your name.

USER: No problem, thank you for the information.

ASSISTANT: My pleasure.