You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my ticket due to heavy floods in my place.

ASSISTANT: Sure, may I know your name?

USER: Patricia Brown here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.