You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Brenda Gonzalez here. I would like to book a ticket to AUS to CLT.

ASSISTANT: Ok, may I know your travelling dates?

USER: My itinerary dates are as follows July 12 and July 14.

ASSISTANT: Do you have any other requirements?

USER: Yes, direct flight and depart time should be afternoon.

ASSISTANT: Ok, sure please wait for a while I will check and let you know.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, no flights found on your route to reserve your ticket.

USER: No issue, thank you for your time and information.

ASSISTANT: Thank you for reaching us.