You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my reservation, due to some health problems I am unable to travel those dates so can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Can you please provide your name to check your previous reservation?

USER: Sure, my name is Erick Baker.

ASSISTANT: Ok, please be on hold to check.

USER: Ok.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Oh! May be I am not booked my ticket properly at that time. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.