You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: My reservation was done under the name Gary Hill.

ASSISTANT: There is a reservation on your name, as per your request it is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.