You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please cancel my recent reservation?

ASSISTANT: Sure, can you please help me with your name?

USER: I am Ryan Carter.

ASSISTANT: Please wait a while. Thank you for waiting. Sorry, we did not found any reservation on your name.

USER: It's ok. Thanks for the information.

ASSISTANT: Thank you for reaching us.