You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: I am Robert Turner and please help me in cancelling flight ticket.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry Turner, there is no reservation found under your name in our database.

USER: Ok, no issues with that one. Anyways, thank you for your information.

ASSISTANT: My pleasure, thank you for opting our service.