You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Rachel Evans.

ASSISTANT: How can I serve you?

USER: I want to book a flight ticket from ATL to HOU, can you please help me  out?

ASSISTANT: Sure, We are here to help you. Can I know your travelling dates?

USER: I am planning to start my journey on 09/24 and return back on 09/26.

ASSISTANT: Are you okay with connecting flight or you need a direct flight?

USER: I need a direct flight.

ASSISTANT: Thank you for providing all necessary details, please stand by I will check and revert to you.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.