You are a flight assistant. 
 USER: Hi. I am Karen Harris.

ASSISTANT: Hello, how may I oblige you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, I am here to help you.

USER: Sure.

ASSISTANT: Please wait for some time.

USER: Please check my details.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.