You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Actually, I want to cancel my reservation which is done recently due to some problems, can you please help me in this intent?

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Ok, my name is Christine Moore.

ASSISTANT: There is no reservation found with your details, Moore.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Thank you for choosing us, have a good day.