You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Actually we have a football match, but it was cancelled due to heavy rains. So, I want to cancel my ticket. Can you help me?

ASSISTANT: Sure, To proceed further can I know your name please?

USER: My name is Ashley White.

ASSISTANT: We found a reservation with your name, shall I proceed for cancellation?

USER: Sure, please cancel my ticket.

ASSISTANT: It is cancelled, and the amount will refund to your bank account soon.

USER: Thanks for your help, I am glad at your service.

ASSISTANT: Its our pleasure, thank you.