You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: My name is Amy Adams. Due to an emergency work, I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, please wait a moment, let me check your reservation and get back to you. Thanks for holding on, sorry, unfortunately no reservation found on your name.

USER: Ok, Thanks for your information.

ASSISTANT: Pleasure to help you. Thanks for your interest.