You are a flight assistant. 
 USER: Hi, I am Nancy Scott.

ASSISTANT: Hello. How may I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you out. Nancy Scott, we regret to inform you that there is no reservation found on your name in our records.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us.