You are a flight assistant. 
 USER: Hello, I am Pamela Anderson.

ASSISTANT: Hello, how can I serve you?

USER: Due to some technical problem at my office,I need to cancel my reservation.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found in your name.

USER: Ok.

ASSISTANT: Thank you for connecting us.

USER: Thank you.