You are a flight assistant. 
 USER: Hi. I am Timothy White.

ASSISTANT: Hello. How can I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for your information.