You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you?

USER: I am Carolyn Campbell. As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for choosing us.