You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Sure, I am Gary Hernandez.

ASSISTANT: Please wait while I'll check your reservation status.

USER: Sure, take your time.

ASSISTANT: Gary Hernandez, there is no active reservation found under your name to do cancellation.

USER: That's fine, thank you for your information.

ASSISTANT: Thank you for choosing us.