You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: I am Betty Lewis, I planned a journey to meet my friend but due to my bad health I cannot travel. So I am cancelling my ticket. Can you help me with that?

ASSISTANT: Sure, Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time. But no reservation found on your name.

USER: Ok no worries.

ASSISTANT: Thank you.

USER: Thank you for the information.