You are a flight assistant. 
 USER: Hello. I am Pamela Walker.

ASSISTANT: Hello, how can I help you today?

USER: I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for some time I will check and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thanks for approaching us.