You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Carolyn Carter. I would like to cancel my reservation as I am leaving for my hometown, can you please help out?

ASSISTANT: Sure, I am here to help you in cancelling the ticket. Can you please wait a minute?

USER: Thank you.

ASSISTANT: Sorry to inform you that, I have not found any active reservation found with your name in our database.

USER: Ok no problem, thank you for you services.

ASSISTANT: You are welcome. Thank you for reaching us.