You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation.

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Can you please help me with this?

ASSISTANT: I will help you with your concern.

USER: I am Matthew Scott.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Matthew Scott, I have found your reservation details and cancelled it successfully.

USER: Ok, Thank you.

ASSISTANT: You are welcome. Thank you for reaching us. Have a great time.