You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you. Please let me know your name.

USER: My reservation was done under the name Matthew Rodriguez.

ASSISTANT: Thank you. Please be on hold for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found under your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are most welcome.