You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am willing to help you. May I know your name please?

USER: Amanda Hall here.

ASSISTANT: Ok, wait a minute please.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry to say no reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.