You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation due to sudden health issue, can you please help me out with that?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Thank you for accepting my request, I have reserved it on the name of Patrick White.

ASSISTANT: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Welcome, thank you for reaching us.