You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER: I want to change my reservation, can you help me?

ASSISTANT: Sure, I will help you with that. Can you please mention your name for further process?

USER: I am Carol White.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.