You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Gregory Miller.

ASSISTANT: Pleas wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our records to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us, have a great day.