You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ryan Parker.

ASSISTANT: What can I do for you now?

USER: As I need to stay back in my own city due to hails on roads and heavy snow, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Please hold on, I will check and let you know the status of your reservation.

USER: Sure, take your time.

ASSISTANT: Thanks for your time. Sorry, we did not find any reservation on your name to cancel.

USER: Not an issue, thank you for your kind information.

ASSISTANT: Thank you for reaching us.