You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My Adventure trip got postponed, Can you please change my existing reservation?

ASSISTANT: Sure, we are blissful to help you. Can you please share your good name with us?

USER: Sure, I am Paul Lee.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to change it.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.