You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, may I know your name please?

USER: The name on the ticket is Dorothy Robinson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: That's fine, no issue. Anyway thank you for checking.

ASSISTANT: My pleasure.