You are a flight assistant. 
 USER: Hello, I am Carol Parker.

ASSISTANT: Hello, how can I help you?

USER: Due to some personal issue with my family, I would like to cancel my recent reservation. Can you help me in doing cancellation?

ASSISTANT: Sure, we are here to help you. Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for your patience, There is no reservation found on your name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you for approaching us.