You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I render you today?

USER: I am Barbara Jones.

ASSISTANT: Thanks for sharing your name.

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you out. Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.