You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Cynthia Jones.

ASSISTANT: How may I help you?

USER: Can you please help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you.

ASSISTANT: Please give me a minute to check the ticket status.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no active reservation with your name to cancel the ticket.

USER: Not an issue, anyways thank you for the information.

ASSISTANT: Most welcome, thank you for approaching our travel agency.