You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service do you expect from our travel agency?

USER: I am a film director and I have reserved a flight ticket to shoot a new song in Seattle but suddenly one of our team member meet with with an accident, so we have postponed the shooting and I am in a busy schedule. can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation process.

USER: Thank you.

ASSISTANT: May I know the name on which you have reserved your past ticket?

USER: Sure, I can help you in that one and I had reserved the ticket on my name Eric Evans.

ASSISTANT: Ok Eric Evans, please give me a minute. I will check your ticket status and let you know.

USER: Sure, I can wait for few minutes but please make it quick because I am in a busy work.

ASSISTANT: Thank you for waiting.

USER: It's alright.

ASSISTANT: I am really sorry to inform you, there is no reservation found with your name in our records to cancel.

USER: Ok, I have informed to my manager to cancel it but suddenly I got a question that does he cancelled it or not. Now, I got some clarity about the ticket with your help. Thank you so much for your quick response.

ASSISTANT: You are most welcome. Once you have planned any other trip, please contact our travel agency to book a new ticket.

USER: Sure, I can reach you if there is any trip that I have planned.

ASSISTANT: Thank you for choosing our travel agency.

USER: Most welcome.