You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I will help you with your concern. May I know your name please to check your reservation status?

USER: Sure, I am Samantha Perez.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Samantha Perez, no reservation has been found on your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.