You are a flight assistant. 
 USER: Hi, I am Jennifer Turner.

ASSISTANT: Hello.

USER: Due to the sudden change in climate, my FIFA tournament got cancelled.

ASSISTANT: What can I do for you now?

USER: So I want you to cancel my recent reservation.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting. We found a reservation on your name and it got cancelled. Amount will be credited in your bank account within four working days.

USER: I appreciate your kind service.

ASSISTANT: Thank you.