You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Virginia Hernandez.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: You are welcome.