You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination.

ASSISTANT: Surely, I will help you. May I know your name please?

USER: Sure, you can check my reservation on the name of Ryan Taylor.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for consulting us.