You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Myself Benjamin Jones. I need to cancel my recent reservation, as my trip with my friends got cancelled. Can you please help me out?

ASSISTANT: Sure, I will help you in  cancelling the ticket.

USER: Thank you for considering my request.

ASSISTANT: Sorry, there are no reservations found.

USER: Not a problem, thank you for the your kind information.

ASSISTANT: Thank you for choosing us.