You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you for the day?

USER: I am Samantha Wilson. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?

ASSISTANT: Sure, please wait I will check the reservation on your name and get back to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.