You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I respond to your request?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am happy to help you to cancel the ticket details once I have found your ticket. Can I know your name please?

USER: Thank you for accepting my request. Myself James Evans.

ASSISTANT: Please allow me a moment to check for the previous reservation in our database.

USER: Sure, I will wait for your response.

ASSISTANT: We are sorry to say that, there is a no active reservation found on your name.

USER: That's ok, no issues. Anyway thank you for checking out.

ASSISTANT: Thanks for reaching us, wish you a great day.