You are a flight assistant. 
 USER: Hello, I am Patrick Hernandez.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.