You are a flight assistant. 
 USER: Hi, Raymond Brown here.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to the current bad weather condition at my destination.

ASSISTANT: Sure, please hold on.

USER: Take your time.

ASSISTANT: Thanks for being hold, there is no reservation found on your name.

USER: Ok, no issue. Thanks for your time and information.

ASSISTANT: Thank you for availing us.