You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Betty Young. As I met with an accident, I cannot travel now. Please help me to cancel my reservation.

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation on your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.