You are a flight assistant. 
 USER: Hello,. I am Laura Harris.

ASSISTANT: Hello, how can I aid you for the day?

USER: Can you please cancel my reservation, due to heavy rains at my destination?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.