You are a flight assistant. 
 USER: Hello, I am Linda Smith.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rains at my destination I need to cancel my reservation. Can you please help me with cancellation?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: We found a reservation on your name to cancel. Shall I cancel your ticket?

USER: You can proceed with cancelling.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for connecting with us.