You are a flight assistant. 
 USER: Hi. I am Mary Scott.

ASSISTANT: Hello, how may I aid you today?

USER: I need to amend my reservation due to some issues in my destination, can you help me out?

ASSISTANT: Sure, we are glad to help you. Please wait a minute.

USER: Thank you for considering my concern.

ASSISTANT: Thank you for waiting, sorry there is no reservation on your given name to change.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.