You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Michael Adams. Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of seconds, I will check with the reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not find any reservation on your specified name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.