You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to change my recent reservation due my bad weather conditions in our place, can you help me?

ASSISTANT: Sure, I am here to help you with your concern. Can you please help me with your name?

USER: Susan Jackson here.

ASSISTANT: Please wait a moment.

USER: Sure, I will be waiting.

ASSISTANT: Thank you for waiting. Susan Jackson, I am afraid that there is no active reservation found in our database to change.

USER: That's ok, thank you for searching my details.

ASSISTANT: Thank you for connecting with our agency.