You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I want to cancel my reservation, As I need to stay back on my hometown due to heavy rainfall. Can you help me in this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Matthew Green, is my name.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: That's ok, leave it. Thanks for your service.

ASSISTANT: Thank you for connecting with us.