You are a flight assistant. 
 USER: Hello, Jerry Gonzalez this side.

ASSISTANT: Hello, how may I assist you?

USER: I wanted to cancel my ticket because my friend told that hospitality of the airlines which I booked a ticket is not so good, can you help me?

ASSISTANT: Ok, hold on for a moment. Let me check. Sorry Jerry, there are no flights found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Welcome. Welcome.