You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I would like to change my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am glad to help you with that. Please, share me your good name to check your reservation status.

USER: Thank you. Myself Stephanie Moore.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, we have not found any active reservation on your name in our records.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for opting us.