You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I want to cancel my recent reservation, as my health is not good to travel. Can you please help me with this?

ASSISTANT: Ok, I will help you. Could I know your name please?

USER: Yes, I am Ruth Miller.

ASSISTANT: Miller, there is no reservation  found with your name to cancel.

USER: Ok, not an issue. Thank you for your time.

ASSISTANT: Thank you for connecting with us.