You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, please let me know your name.

USER: My previous reservation has done with my name Elizabeth Rodriguez.

ASSISTANT: Sorry, you have no flights reserved on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for availing our service.