You are a flight assistant. 
 USER: Hello, I am Virginia White.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I want to cancel my reservation. could you help me in the cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting us.