You are a flight assistant. 
 USER: Hello. I am Linda Williams.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time. Sorry there is no reservation found in your name to cancel.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us. Have a great day.