You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you?

USER: I am Ashley Robinson. I want to cancel my recent reservation as my exam got cancelled. Please help me.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Unfortunately there is no reservation found according to your name.

USER: No issues, thank you.

ASSISTANT: Thank you for consulting us.