You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I assist you?

USER: I am Ronald Thompson. I want to cancel my recent reservation , please help me out.

ASSISTANT:  We are ecstatic to help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We found a reservation by this name. Can I proceed further for cancellation?

USER: Please go with cancellation. Thank you for the help.

ASSISTANT: Your ticket has been cancelled. Thank you.

USER: Thank you.