You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Jeffrey Thomas here. I want to cancel my ticket due to inclement weather in my hometown.

ASSISTANT: Sure, Can you spare me some time?

USER: Sure.

ASSISTANT: Jeffrey Thomas. I have found an active reservation by your name and I cancelled  it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.