You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I assist you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will aid you. Can I have your name? to check with the reservation list.

USER: Frank Rodriguez here.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any seat reserved under your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.