You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please let me know what kind of help do you want from us at this moment?

USER: I am Catherine Green. I want to change my ticket reservation that when I am booking a ticket it show's with a 2 lay by flight in my journey but due to an emergency, I need a 1 lay by flight to reach my terminus region, so can you please help me in modifying my recent ticket booking?

ASSISTANT: Yes, I feel euphoric to help you in your ticket modifying.

USER: Thank you for considering my request.

ASSISTANT: You are welcome, please wait for a short time to check your previous ticket booking on the name which you have provided to us.

USER: Sure, I will for your response.

ASSISTANT: According to your request, I did not came across your name in our confirmation chat list when I checked.

USER: Ok. But I got a confirmation mail that your ticket booking is under processing. Can you please recheck once?

ASSISTANT: Ok, I have checked once as per your request that there is no booking found. I think due to some technical issues the process might be stopped.

USER: Ok, that's fine. Thank you for your assistance and I am happy with your service.

ASSISTANT: Thank you for employing our service to your requirement. Hope our service serves you better.

USER: Yes, you are welcome.