You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: My name is Margaret Campbell and I want to book the flight ticket from  PHX to JFk. Can you please help me in booking the ticket with single connection?

ASSISTANT: Sure, can you share me your trip dates?

USER: My travel dates are 01/17 and 01/19.

ASSISTANT: Do you have any other specifications?

USER: I would like to depart in the evening and I like to return in the evening.

ASSISTANT: Sorry to inform this, no reservation is found on your name in our database.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us.