You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My scheduled examination dates has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling your reservation. Please allow me a moment to check for your status. Please provide me the name.

USER: Sure, take your time. My reservation was done under the name Pamela Walker.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.