You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation as I met with an accident. Can you please do that for me?

ASSISTANT: Please wait a while, I will check and inform you. May I know your name please?

USER: Sure, my name is Donna Wright.

ASSISTANT: As per your request, your ticket is cancelled.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for opting us.