You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Susan Turner.

ASSISTANT: How can I aid you Turner?

USER: For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure Susan. Please give me a minute, I will get back to you.

USER: Sure.

ASSISTANT: Sorry Susan, I have not found any reservation under your name in our database.

USER: It's ok. Thank you so much.

ASSISTANT: My pleasure, have a great day.