You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Please cancel my recent reservation, due to some health issue I am unable to travel.

ASSISTANT: Sure, I will help you with that. May I know your good name please?

USER: Sure, I am Patricia Johnson.

ASSISTANT: Please wait for while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.