You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Sure, I am Matthew Collins.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.