You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, may I know your good name?

USER: I am Michelle Mitchell, I want to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I will help you with that. Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: It's ok, no problem. Thanks for your quick response.

ASSISTANT: Thank you for reaching us, have a nice day.