You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Linda Smith here.

ASSISTANT: Ok, please wait for sometime.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: My pleasure.

ASSISTANT: We found a reservation and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.