You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: I am Scott Robinson.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Scott Robinson, there is no reservation found under your name.

USER: No issues, thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us.