You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me?

ASSISTANT: Ok. Sure, may I know your name?

USER: Linda Collins here.

ASSISTANT: Thanks for providing your name, no reservation existed to proceed with cancellation.

USER: No problem, Thank you.

ASSISTANT: Thanks for opting us, Have a nice day.