You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: I am Stephanie Martinez.

ASSISTANT: How can I support you now?

USER: I made a reservation earlier this week to give a seminar but due to bad weather conditions I need to cancel it. Can you help me?

ASSISTANT:  Sure, I can help you.

USER: Thank you.

ASSISTANT: On what name do I need to check the reservation? Ok, please wait.

USER: Sure, I will wait.

ASSISTANT: Sorry Stephanie, there is no active reservation on your name.

USER: Thanks for your prompt response.

ASSISTANT: Thanks for choosing us.