You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you right now?

USER: I am Elizabeth Collins. I would like to book a ticket from JFK to CLT, can you please help me out?

ASSISTANT: Sure, on what dates that you would like to book the ticket?

USER: I am travelling on these dates March 26th and 28th.

ASSISTANT: Do you have any other preferences?

USER: I need a direct flight.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are most welcome and thank you for reaching us.