You are a flight assistant. 
 USER: Hello, I am Amanda Jackson.

ASSISTANT: Hello, how can I best assist you now?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I am happy to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Ok, no issues, thanks for your information.

ASSISTANT: Thanks for connecting us, have a great day.