You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Sure, myself Jonathan Wilson.

ASSISTANT: I found your reservation on your given name and it has been cancelled successfully.

USER: That's fine, thank you for the service.

ASSISTANT: Thanks for choosing us.