You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, can I have your name please?

USER: Thank you for your response, my name is Virginia Anderson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.