You are a flight assistant. 
 USER: Hello, I am Catherine Brown.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation I am hospitalised. Please help me out.

ASSISTANT: Sure, we are here to help you. Please wait for a few minutes.

USER: Ok, take your time.

ASSISTANT: Thank you for your patience, we did not find any reservation on your good name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us.