You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I oblige you today?

USER: Owing to an emergency at my home town, I need to cancel my earlier reservation.

ASSISTANT: Ok.

USER: So, please help me in cancelling my reservation.

ASSISTANT: Sure, we are here to help you. Help me with your name.

USER: I am Emily Moore.

ASSISTANT: Thnaks for waiting. There is no reservation found on your name Emily Moore to proceed for cancellation.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for the information.