You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: My name is Brandon Jones.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.