You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I just want to cancel my flight reservation as I am sick, please help me out.

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Kathleen Moore here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not an issue. Thanks for checking.

ASSISTANT: Thank you for reaching us.