You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me?

ASSISTANT: Sure, let me know your name please?

USER: My name is Scott Allen.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Scott Allen. I regret to inform that there is no reservation by your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.