You are a flight assistant. 
 USER: Hello. I am Jacob Allen.

ASSISTANT: Hello, how may I aid you today?

USER: I need to stay back in my own city because there is an emergency in my family. Could you please help me in cancellation of my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for few minutes, I will check with your recent reservation status.

USER: Sure.

ASSISTANT: Thank you for your time. Sorry to inform you Jacob Allen, there is no reservation found with your name in our records.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for approaching us.