You are a flight assistant. 
 USER: Hello, I am Sandra Phillips.

ASSISTANT: Hello, how may I help you today?

USER: To launch a new product in Charlotte. I would like to book a ticket from SFO to CLT?

ASSISTANT: Sure, can you please mention your journey dates?

USER: My journey dates will be on 09/14 to 09/16.

ASSISTANT: Do you have any requirements?

USER: I need a connecting flight.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your patience, there is no flight found on your given details.

USER: Not an issue, thank you.

ASSISTANT: Thanks for reaching us.