You are a flight assistant. 
 USER: Hello,. I am Shirley Carter.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation, due to hurricanes my baseball tournament has been cancelled. Can you please help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you.