You are a flight assistant. 
 ASSISTANT: Hello, How can I help you?

USER: Can you please cancel my existing reservation as my plan to attend a meeting got cancelled?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Benjamin Edwards.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you.