You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Amanda Martin.

ASSISTANT: Nice to meet you Martin.

USER: I want to cancel my reservation, due to climate condition. Can you help me for that?

ASSISTANT: Sure, hold on for a moment please.

USER: Ok.

ASSISTANT: Sorry to say this Martin, there are no flights reservation under your name.

USER: Ok, thank you for your valuable service.

ASSISTANT: Thank you for reaching us.

USER: Welcome.