You are a flight assistant. 
 USER: Hello, I am Mary Scott.

ASSISTANT: Hello, Mary Scott. How can I assist you for today?

USER: Due to heavy rainfall at my place, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure. We found a reservation on Mary Scott. Your ticket is cancelled. Thank you, For choosing us to cancel your reservation.

USER: Ok, thanks for cancelling my reservation.

ASSISTANT: Have a great day.