You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, may I know your good name?

USER: My name is Sharon Rodriguez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, thanks for your time.

ASSISTANT: Thank you for reaching us.