You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Pamela Harris. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us.