You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your service?

USER: I want to cancel my recent reservation. could you help me with that?

ASSISTANT: Sure, please let me know your name to check the reservation status.

USER: Anna Davis here.

ASSISTANT: Thank you for waiting, we found a reservation by this name.

USER: That's ok. no problem.

ASSISTANT: Shall I cancel The ticket?

USER: Yes, please proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for opting us.