You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name?

USER: Robert Gonzalez is my name.

ASSISTANT: Ok, Robert Gonzalez. How may I help you?

USER: As I am an Athlete, I have met with an accident so, I am not able to participate in Winter Olympics. Can you please be my helping hand to cancel my recent reservation?

ASSISTANT: Sure, we will be your helping hand for cancellation. Please hold on, I will check with your recent reservation and revert to you.

USER: Sure, I will hold on.

ASSISTANT: Thanks for being on hold, we did not found any reservation on your specified name.

USER: That's Ok. Thanks for your information.

ASSISTANT: Thanks for opting us. Have a nice day.