You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My father had booked me a flight ticket to take me with him to buy a new Audi car but I met with an accident and doctor told to take bed rest, so he is not taking me with him, can you please cancel my ticket booking?

ASSISTANT: Sure, please wait for a moment.

USER: Thank you and I can wait.

ASSISTANT: May I know your good name please?

USER: My name is Matthew Scott.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok, no problem with that one. Thank you for your help.

ASSISTANT: Thank you for approaching us.

USER: Welcome.