You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Myself James Baker. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, I will help you with that. Please wait for minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for contacting us.