You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I am Amy Phillips and I have to cancel my flight ticket booking, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Sure.

ASSISTANT: Sorry Amy, there is no active reservations under your name.

USER: Ok, no problem with that one, thank you for your help.

ASSISTANT: Most welcome.