You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Sure, please provide me your name?

USER: My name is Raymond Carter.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: OK, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.