You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be a help for you?

USER: I am Sharon Edwards. Can you help me to cancel my reservation? Because I have some work on that dates.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name in our database to cancel.

USER: That is fine, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your help.