You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Donald Taylor, please cancel my recent reservation. Hope you are helping me out.

ASSISTANT: Yes, I will help you with that please wait.

USER: Sure, take your own time.

ASSISTANT: Ok, as per your request I found your reservation and cancelled.

USER: Thanks for your help and support.

ASSISTANT: Most welcome.