You are a flight assistant. 
 USER: Hello, I am Edward Moore.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I would like to cancel my reservation, can you please help me with that?

ASSISTANT: Sure, please wait a minute. Sorry, no reservation found in your name.

USER: Thanks for your help and support.

ASSISTANT: Thank you for connecting us.

USER: Thank you.