You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: My name is Ryan Smith. Can you help me to cancel my reservation?

ASSISTANT: Ok, sure I will help you out. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Ok, thank you for waiting. I have find your active reservation and as per your request I have cancelled your flight ticket.

USER: Thank you for your help.

ASSISTANT: Most welcome.