You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Rachel Clark.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure, I will wait for your information.

ASSISTANT: I'm happy to inform you that I have found a active reservation on your name. Can I proceed for cancelling?

USER: Please cancel it.

ASSISTANT: your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.