You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how could I assist you?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: Richard Moore.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: We did not find any reservation on your given name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.