You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Please book a flight ticket from EWR to CLT?

ASSISTANT: Sure, may I know your travelling dates?

USER: My journey dates are Apr 17 and Apr 19.

ASSISTANT:  On which name shall I reserve flight ticket?

USER: I am Donna Young.

ASSISTANT: Any specifications needed?

USER: I need a connecting flight.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is a direct flight with the price 200 in American Airlines, can I proceed with the reservation?

USER: Go ahead.

ASSISTANT: Your ticket has been reserved with the flight number 1024 in economy class.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching our service.