You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Cynthia Campbell.

ASSISTANT: How can I assist you Cynthia Campbell?

USER: I didn't get my leaves granted by my manager. So, I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I'll help you with this. Please wait a moment, let me check the database for your reservation.

USER: Sure.

ASSISTANT: I have searched with your name Cynthia Campbell in our database and couldn't find any active reservation with your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for utilising our services.