You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I support you today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: On whose name you have booked your previous flight ticket?

USER: My name is Brian Moore.

ASSISTANT: Thank you for your information, I have checked with your intent and there is no reservation showing on your name in our data base.

USER: Not a problem, thank you for checking.

ASSISTANT: It's my work to help you and thank you for reaching our agency.