You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Ok, may I know your name please?

USER: My name is Jacob Mitchell.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name. Thank you for opting us.