You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Due to some financial issues, I would like to change my existing reservation. Please help me out.

ASSISTANT: Sure, I'm glad to help you in amending your reservation status. Please provide me the name to check for the status.

USER: My name is Jason Hernandez.

ASSISTANT: Please wait for some time, I will check with your existing reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. We hardly tried to find your reservation but no reservation has been found with your name in our database to amend it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us with a query.