You are a flight assistant. 
 USER: Hi. Carol Phillips here.

ASSISTANT: Hello, how may I assist you for today?

USER: Can you cancel my flight ticket reservation? As my press conference is postponed to some other date in New York.

ASSISTANT: I am here to help you about your flight ticket cancellation.

USER: Sure.

ASSISTANT: Sorry to say this Carol, there is active reservation under your name to cancel.

USER: Ok, not a problem. Thank you.

ASSISTANT: Most welcome, thank you for reaching out here.