You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: May I know your name?

USER: My reservation was done under the name Michael Carter.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.