You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please forward your name.

USER: Scott Lee here.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.