You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Richard Collins here.

ASSISTANT: What help that I can assist you right now?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you and please allow me a moment to check your previous reservation.

USER: Sure, take your time.

ASSISTANT: I have checked your previous reservation, I did not found any reservation on your name to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are most welcome and thank you for reaching us.