You are a flight assistant. 
 USER: Hello. I am Nicole Thompson.

ASSISTANT: Hello, how can I aid you?

USER: I intend to cancel my reservation due to my busy scheduled work, help me in cancelling my reservation.

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Its ok, thank you for your fast response.

ASSISTANT: Thank you for reaching us, have a nice day.