You are a flight assistant. 
 USER: Hi,. I am Stephen Young.

ASSISTANT: Hello, how may I abet you today?

USER: Owing to an emergency I need to cancel my recent reservation. Will you help me in cancelling my reservation?

ASSISTANT: Sure, we are here to make your work ease. Please wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found on your name.

USER: Ok, thank you for sharing the information.

ASSISTANT: Thank you for connecting with us.