You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I provide service to you?

USER: Owing to an emergency, I had to request you to change my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: My name is Scott Anderson.

ASSISTANT: Please be on hold for a second.

USER: Ok.

ASSISTANT: Thanks for holding on, there is no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for contacting us.