You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can guide you today?

USER: I want to cancel my reservation as my adventure trip got cancelled. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you with cancellation. To proceed further, may I know your name?

USER: Sure, I am Anthony Roberts.

ASSISTANT: Thanks for your name, please standby.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for approaching us.