You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: One of my friend met with an accident and the trip got cancelled, so can you please cancel my previous flight ticket?

ASSISTANT: Sure, please wait a minute. May I know your name?

USER: Thank you for accepting my request and my name is Emma Davis.

ASSISTANT: Ok, please wait.

USER: Sure, I can wait.

ASSISTANT: Sorry, there is no active reservation found under your name.

USER: That's fine, no problem with that one. Thank you for checking my reservation status in quick manner.

ASSISTANT: Most welcome.