You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: My name is Timothy Lopez, I want to cancel my reservation due to cancel of my client meeting. Can you please help me in that?

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for being on hold. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for your approach.