You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I am Angela Phillips here, I would like to travel from CLT to IAD, can you please help me to book a ticket?

ASSISTANT: Sure, can I know your preferable dates?

USER: Ok, my dates of journey is from 11/03 to 11/05.

ASSISTANT:  I found a flight 1028 of Delta airlines matches with your preferences, can I proceed?

USER: Ok, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for your help.

ASSISTANT: Thank you, have a good day.