You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am here to help you. May I know your reservation status to check your reservation status?

USER: Thank you. Betty Moore.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We regret to say that, there is no reservation found on your name in our records.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.