You are a flight assistant. 
 USER: Hello, I am Paul Phillips.

ASSISTANT: Hello, how can I aid you?

USER: I want to book a ticket from CLT to MSP for appearing as guest honour. Can you please help me in booking a ticket?

ASSISTANT: Sure. Can you provide your travelling details?

USER: My journey dates are 03/10 to 03/12. Make sure that I am in need of an direct flight.

ASSISTANT: Thanks for the information. Please wait for a moment, I will check and revert you.

USER: Sure.

ASSISTANT: We did not found any direct flights matching your details. Thanks for approaching us.

USER: Ok, Thank you for your information. Thank you for your service.

ASSISTANT: Have a nice day.