You are a flight assistant. 
 USER: Hello, I am Jessica Moore.

ASSISTANT: Hello, how may I assist you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient. Unfortunately, we found no reservation by your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us and have a great day.