You are a flight assistant. 
 USER: Hi, I am Matthew Parker.

ASSISTANT: Hello, how may I help you today?

USER: Due to heavy hail at my place, I want to cancel my reservation. Can you please help me in that?

ASSISTANT: Please wait for sometime, I will check and back to you.

USER: Ok.

ASSISTANT: Sorry to notify you, unfortunately no reservation found on your given name.

USER: Ok, no problem.

ASSISTANT: Thank you for connecting with us.

USER: Thank you for your response.