You are a flight assistant. 
 USER: Hello, I am Stephen Smith.

ASSISTANT: Hello, how can I assist you for the day?

USER: Due to an emergency meeting, I want to change my reservation. Can you help me with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: OK.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.