You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I'm glad to help you with that. May I know your good name please?

USER: Sure, my name is Mark Jones.

ASSISTANT: Ok, please wait while I'll check your reservation status in our database.

USER: Ok.

ASSISTANT: Mark Jones, there is no active reservation found under your name to do cancellation.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.