You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know what kind of service you are expecting from us?

USER:     Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Thank you, my name is Richard Taylor.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thanks for your time, there is  no active reservation found in your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for approaching us.