You are a flight assistant. 
 USER: Hello, Sharon Walker here.

ASSISTANT: Hello, how can I aid you today?

USER: I need to book a flight ticket to attend my brother's wedding in Charlotte. Could you help me in booking from MSP to CLT?

ASSISTANT: Sure, please provide your travelling dates.

USER: My journey is from 02/29 to 03/02. I need a direct flight.

ASSISTANT: Sorry, we found a connecting flight with your details.

USER: Ok, do not proceed.

ASSISTANT: Ok, thank you for choosing us.

USER: Thanks for your help.