You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy snowfall, I would like to change my existing reservation. Please help me out.

ASSISTANT: Sure, we will help you with changing your reservation. May I know your name please to check the reservation status?

USER: My name is Melissa Garcia.

ASSISTANT: Melissa, there is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.