You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I need to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, may I know your good name please?

USER: Myself Catherine Allen.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: We found reservation on your name, shall I cancel it?

USER: Please cancel my reservation.

ASSISTANT: Your recent reservation has been cancelled.

USER: Thank you very much for your service.

ASSISTANT: Thank you for reaching us.