You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure. May I know your good name?

USER: My name is Nicole Thomas.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.