You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: I need your help in cancelling my reservation, As I am unable to travel on my journey date due to sudden work assigned by my manager. Can you help me in that?

ASSISTANT: Sure, can you please provide your name?

USER: Ok, Kathleen Garcia is my name.

ASSISTANT: Please wait for a minute, I will revert to you with current status.

USER: Sure, make it in your possible time.

ASSISTANT: Unfortunately, there is no reservation found with your name.

USER: That's ok, thanks for your kind information.

ASSISTANT: Thanks for choosing us.