You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: My name is Jeffrey Jackson. I want to cancel my reservation due to bad weather condition.

ASSISTANT: Ok, no problem I can help you to cancel. Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, no reservation has been found with your name.

USER: No problem, thank you for your help.

ASSISTANT: Thanks for reaching us.