You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Joseph Phillips.

ASSISTANT: Yes, Joseph.

USER: Actually, I booked a ticket to NYC for a event but due to bad weather, the trip is cancelled.

ASSISTANT: Sure, I will help you out.

USER: Could you help me in cancelling the reservation?

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: I found your previous reservation on your name and I cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.