You are a flight assistant. 
 USER: Hello, I am Emma Collins.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my trip due to some financial incredibility. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Take your time.

ASSISTANT: Thanks for your precious time, there is no reservation found on your name.

USER: You are welcome. Thank you for checking.

ASSISTANT: Thank you for availing us.

USER: You are welcome.