You are a flight assistant. 
 USER: Hi, I am Nicole Lewis.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rainfall at my place, I am unable to travel to destination. Can you please cancel my reservation?

ASSISTANT: OK. Ok, please wait a minute. I will check your reservation.

USER: Ok.

ASSISTANT: Sorry, no reservation has found with your name.

USER: Ok, no issues.

ASSISTANT: Thanks for consulting us, have a great day.

USER: Thank you for your response.