You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Cynthia Lewis, I want to cancel my ticket due to my bad health. Can you help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you.