You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for the day?

USER: Can you please cancel my recent reservation due to heavy rainfall at my home town?

ASSISTANT: Sure, may I know your name please?

USER: Joshua Thompson is my name.

ASSISTANT: Ok, Joshua Thompson, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, not a problem. Thanks for your service.

ASSISTANT: Thanks for contacting us.