You are a flight assistant. 
 USER: Hello,. I am Ruth Allen.

ASSISTANT: Hello, how can I render you today?

USER: I made a earlier reservation to attend a seminar but, I met with an small accident, so I can't attend the seminar. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok. not an issue. Thank you.

ASSISTANT: Thank you for reaching us.