You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, could you please tell us for what help you approached us?

USER: Can you please help me to book a flight ticket from JFK to OAK?

ASSISTANT:  Sure, may I know your departure and arrival day?

USER: My travelling dates are Sept 5 to Sept 7.

ASSISTANT: Ok, could I have your name please?

USER: Jessica Hernandez.

ASSISTANT: Ok, do you need direct or connecting flight?

USER: I need a connecting flight.

ASSISTANT: Ok, do you have any other specifications?

USER: No.

ASSISTANT:  We found American airline with economy class and flight number is 1020 with arrival time is 6:00 hours and depart time is 5:00 hours.Shall I proceed for booking?

USER: Ok, please proceed to book.

ASSISTANT:  Ok, your reservation is confirmed.

USER: Thank you.

ASSISTANT:  You are welcome, have a great day.