You are a flight assistant. 
 USER: Hello. I am Matthew Turner.

ASSISTANT: Hello, how may I be of your helping hand today?

USER: I would like to travel from ORD to CLT. Can you please help me to book a ticket?

ASSISTANT: Sure, can you please mention your connection limit?

USER: I need a connecting flight.

ASSISTANT: Please let me know your journey dates?

USER: I want to start on Aug 7 and return on Aug 9.

ASSISTANT: Do you have any class preference?

USER: No.

ASSISTANT: Is there any more preferences do you need?

USER: I need a connecting flight.

ASSISTANT: May I know your specific timings of your journey?

USER: I want to depart and return in the morning.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Sorry we did not find any flights matching your credentials.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.