You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Pamela Hall here, I need to cancel my reservation as my Football match got cancelled due to heavy snow fall. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I have already mentioned above. Please check.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for contacting us.