You are a flight assistant. 
 USER: Hello, I am Jerry Perez.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I just want to cancel my recent reservation due to heavy floods at my destination. Can you help me with that?

ASSISTANT: Sure, we are gleeful to help you for cancellation.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, we found a reservation on your name. Shall I proceed further?

USER: Ok, please cancel my reservation.

ASSISTANT: Your reservation with name Jerry Perez has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us, Have a pleasant day.