You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my recent reservation as my trip got cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Laura Perez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found in your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for choosing us.