You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me in cancelling my recent reservation, as my business trip is postponed?

ASSISTANT: Sure, I am glad to help you.May I know your name?

USER: Check under the name Amy Gonzalez.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, I will stand by.

ASSISTANT: Sorry Amy Gonzalez, no reservation is available by your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.