You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, what can I do for you?

USER: I want to cancel my recent reservation due to heavy rain fall at my origin point. Can you please help me with it?

ASSISTANT: Sure, I will.

USER: OK.

ASSISTANT: Can I know your name?

USER: My name is Jennifer Campbell.

ASSISTANT: Give me a minute.

USER: OK.

ASSISTANT: We could not find any reservation on your name.

USER: OK, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.