You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency, I have to cancel my previous flight ticket booking. Can you please help me with that one?

ASSISTANT: Sure, I will help you with that.

USER: Thank you so much.

ASSISTANT: Let me know your name to check your reservation?

USER: My name is Ashley Martinez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, proceed with cancellation.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: That's fine, thank you for cancelling my flight ticket booking.

ASSISTANT: Thank you for choosing us.

USER: Welcome.