You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you help me for cancel reservation please?

ASSISTANT: Sure. Can you please provide your name?

USER: My name is Emma Thomas.

ASSISTANT: Thanks for the information. Please wait for a moment.

USER: Sure.

ASSISTANT: We did not found any reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your valuable information.