You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, may I know your good name please?

USER: Ok, my name is Ruth Clark.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for approaching us.