You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, I am blissful to help you. May I know your good name to proceed further?

USER: Sure, I am Dennis Mitchell.

ASSISTANT: Please be on hold, I will check and revert you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Ok, Thank you.

ASSISTANT: Thank you for approaching us.