You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am Raymond Adams. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, give me a minute for checking.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for opting us.