You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Ok, please provide your name to check your reservation status.

USER: My name is Gregory Baker.

ASSISTANT: Thanks for your response, wait a moment I will check your status of reservation.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no flight reserved on your name to cancel it.

USER: No issues. Thank you for your information.

ASSISTANT: My pleasure.