You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Jeffrey Davis.

ASSISTANT: Wait a while, kindly.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.