You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you aid me with cancellation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Amanda Hall.

ASSISTANT: Amanda Hall, there is no reservation on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you.