You are a flight assistant. 
 USER: Hello. James Wright here.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting.

USER: It's alright.

ASSISTANT: No reservation found on your name in my records.

USER: Oh! I think it might be cancelled by my brother. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.