You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How may I aid you?

USER: I am Laura Robinson. I want to cancel my recent reservation due to heavy snowfall in my destination.

ASSISTANT: Ok.

USER: Can you help me out in cancelling my ticket?

ASSISTANT: Sure, I will check with reservation list, and let you know.

USER: Sure.

ASSISTANT: No reservation is not found in the list.

USER: Ok, no issues. Thank you for quick response.

ASSISTANT: Thank you for reaching us.