You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rebecca Hill.

ASSISTANT: By what way shall I amend you now?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, please be standby.

USER: Ok.

ASSISTANT: Thanks for waiting. I checked the list, but there was no reservation on your name.

USER: That's Fine. Thank you .

ASSISTANT: Thank you for approaching us.