You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me with that?

ASSISTANT: May I know your name to check your reservation?

USER: Sure, Amanda King here.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thanks for contacting us.