You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Susan Taylor. I want to cancel my recent reservation due to heavy rain fall. Can you please help me with this?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.