You are a flight assistant. 
 USER: Hello. I am Eric Young.

ASSISTANT: Hello, how may I render you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Thank you, I will wait for your reply.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for opting us.