You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Robert Gonzalez, can you please help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, I am here to help with that. Please give me a moment to check your reservation status.

USER: Thank you for considering my request. Sure, I will wait for your response.

ASSISTANT: Sorry to inform you, there is no active reservation found on your name in our records.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.