You are a flight assistant. 
 USER: Hello. I am Janet Scott.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation as I need to stay back in own city due to my house has been collapsed by floods. Could you help me with cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thank you for your kind help.