You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Frank Lewis, participating in Football competition, but it is cancelled. Due to bad weather. So, please cancel my ticket also.

ASSISTANT: Ok, I can do that for you. Let me check the status and revert you.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Thanks for sharing the status.

ASSISTANT: Thank you for choosing our service.