You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, let me know your name to check your reservation status.

USER: Myself Nancy Collins.

ASSISTANT: Ok, please stay online.

USER: Take your time.

ASSISTANT: Nancy Collins, sorry to inform you that there is no active reservation found with your name in our records.

USER: No issues. Thank you for the information.

ASSISTANT: My pleasure.