You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you?

USER: I am planning to attend memorial service of my grand parents in Dallas, DFW.

ASSISTANT: Ok.

USER: Can you book my flight ticket from OAK on 09/24 with a connecting flight? I will return on 09/26.

ASSISTANT: Ok, I will check with flights. May I know your name?

USER: I am Rachel Evans.

ASSISTANT: You have a direct flight.

USER: No, I need a connecting flight. Thank you for sharing the information.

ASSISTANT: Ok, thanks for reaching us.