You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Robinson.

ASSISTANT: How may I guide you at this moment?

USER: Can you please help me with flight ticket cancellation due to health conditions?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you for accepting my request.

ASSISTANT: Please give me a minute.  I will check your ticket status and let you know the information.

USER: Sure, I can wait for your response.

ASSISTANT: I am happy to tell you that, I have found your past ticket in our database and successfully cancelled your ticket.

USER: Thank you for your quick help in cancelling my flight ticket booking.

ASSISTANT: That's my pleasure, thank you for reaching us.