You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I do for you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: May I know your name to check your active reservation?

USER: My reservation was done under the name Melissa Miller.

ASSISTANT: No reservation found on your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you.