You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you want from our agency?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation. Can you please tell me your good name?

USER: Sharon Parker here.

ASSISTANT: Ok, please allow me sometime to check the ticket status.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are most welcome. Thank you for opting us.