You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I can help you. May I know your name?

USER: Thank you. Myself Carol Roberts.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: I found your reservation and cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us Carol Roberts.

USER: Most welcome.