You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you please help me with cancelling reservation?

ASSISTANT: Sure, I will help you with the flight ticket cancellation.

USER: Thanks.

ASSISTANT: May I know your name please?

USER: Sure, my name is Matthew Perez.

ASSISTANT: Thanks for waiting. But I am sorry to say that there is no reservation on your name.

USER: Oh! it's ok no problem. Thank you for your information.

ASSISTANT: Thanks for reaching to us.