You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Jessica Robinson here, due to bad weather I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, Please mention your name, so I can check with the cancellation.

USER: I already mentioned above.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching our service.