You are a flight assistant. 
 USER: Hi. I am Amanda Phillips.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no reservation found on your given name.

USER: No problem, thanks for your information.

ASSISTANT: Thanks for reaching us, have a nice day.