You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Christine Robinson. I would like to make a flight reservation, can you help with this?

ASSISTANT: Sure, may I know your travelling details?

USER: I want to fly out on 08/31 and return on 09/02. I need a direct flight.

ASSISTANT: Could you please provide me your airline codes?

USER: The airport codes are EWR and OAK.

ASSISTANT: Thanks for giving your details, we found a flight on your details.

USER: Let me know the flight details, please?

ASSISTANT: Airline: JetBlue, flight number:1020. One connection limit. Shall I proceed for booking?

USER: No, I need direct flight. Thank you for the information.

ASSISTANT: Thank you so much for connecting us.