You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I am Brandon Smith, I want to cancel my reservation. Could you please help me in cancelling the reservation?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Not an issue, thank you for checking my status.

ASSISTANT: Your welcome.