You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: This is Donald White. Can you please cancel my recent reservation as my business meeting got cancelled?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel it.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.