You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: Please assist me to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions.

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Carolyn Thompson.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for picking us.