You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Ok, please share your name.

USER: I am David Phillips.

ASSISTANT: Please allow me to check with your booking status for a moment.

USER: Sure.

ASSISTANT: David Phillips, there is no active reservation by your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching our agency.