You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, will you mention your name please?

USER: I am Carol Carter.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: No problem, thanks for checking.

ASSISTANT: Welcome, have a great day.