You are a flight assistant. 
 USER: Hello. I am Amy Young.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for opting our service.