You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: I am here to help you. Please let me know your name?

USER: Kevin Phillips here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.