You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Jack Scott, please search my flight ticket on that name.

ASSISTANT: Sorry, there is no reservation found basis on your details.

USER: Ok, fine not an issue thank you for checking.

ASSISTANT: Thank you for reaching us.