You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you assist me in cancelling my previous flight reservation. As I modified my travel dates.

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: Dennis Lee.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.

USER: Not an issue. Thanks for checking.

ASSISTANT: Thank you for reaching us.