You are a flight assistant. 
 USER: Hello. I am Jessica Perez.

ASSISTANT: Hello, how can I aid you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait while I pull out your existing reservation.

USER: Ok.

ASSISTANT: We don't have any reservation on the name of Jessica Perez to cancel.

USER: Its ok, thank you.

ASSISTANT: Thank you.