You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Samuel Robinson here.

ASSISTANT: How may I aid you today?

USER: Can you book a ticket from IAH to CLT, to see the place Billy Graham Library.

ASSISTANT: Sure, may I know your travelling dates?

USER: Sure, my trip starts on 09/11 and 09/13. I need a stop over the flight.

ASSISTANT: UA airline is providing flight with connection 1, can I proceed?

USER: Please proceed.

ASSISTANT: I confirmed your ticket by flight number 1020.

USER: Thanks for your assistance.

ASSISTANT: It's my pleasure.