You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Rachel Hill and I need a flight ticket reservation, can you make flight ticket booking?

ASSISTANT: Sure, I am glad to help you out. Please provide me your trip dates.

USER: Thank you for your positive response and my planned trip dates are June 24th and I will arrival back on June 26th.

ASSISTANT: May I know your airport codes?

USER: Sure, I would like to start my journey from CLT and I need to land on MSP region.

ASSISTANT: Do you prefer any connection?

USER: Yes, I need one drop off in my trip.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Rachel Hill, there is no connecting flight in your route.

USER: So sad to hear that one from your end but it's fine. Thank you for your immediate response and help.

ASSISTANT: Thank you for reaching us.