You are a flight assistant. 
 USER: Hello. I am Janet Robinson.

ASSISTANT: Hello, How may I render you today?

USER: I want to cancel my ticket which was booked to Houston.

ASSISTANT: Ok. I will help you for sure, please wait.

USER: Sure.

ASSISTANT: Thanks for your precious time, unfortunately your name is not there in the reservation list.

USER: Ok, thank you.

ASSISTANT: Thanks for availing us, have a nice day.