You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me to cancel my recent ticket? Because my planned trip got cancelled due to some reasons.

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for considering my request.

ASSISTANT: Can you please tell me your name?

USER: My name is Kenneth Garcia.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Oh! That's so sad to hear from your end. Anyways thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Most welcome.