You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, can I have your name please?

USER: I am Nancy Robinson.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for opting us.