You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I  am Emma Taylor. I want to cancel my reservation, can you help me in that?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok.

ASSISTANT: There is a no reservation found with your name.

USER: That's fine, thank you for your help.

ASSISTANT: Most welcome.