You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, please share your good name?

USER: Thank you for your response, myself Laura Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Not an issue, thank you for searching.

ASSISTANT: Thank you for choosing us.