You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this minute?

USER: Can you help me to cancel the flight ticket which I did recently?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for the positive response.

ASSISTANT: May I know your full name?

USER: Ok, please check for the name Kathleen White.

ASSISTANT: Please wait for a minute.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry to say that there is no reservation found on your name in our records.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for reaching us.