You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, because I want to travel with my friends by road.

ASSISTANT: May I know your good name please?

USER: Sarah Lewis is my name. Please check with the name.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's not an issue, thank you for helping me out.

ASSISTANT: Thank you for consulting us.