You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Amy Allen.

ASSISTANT: I hope your doing well Allen.

USER: My brother's daughter baby shower program has been postponed so please help out with cancelling the flight ticket.

ASSISTANT: Sure, have you done the reservation on your name?

USER: Yes, I booked the ticket on my name.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: Ok, thank you for your services.

ASSISTANT: Thank you so much.