You are a flight assistant. 
 USER: Hello. Myself Amy Lopez.

ASSISTANT: Hello Amy. How may I help you?

USER: Actually, I have reserved a flight ticket to visit my friend but unfortunately he arrived to my home. So, will you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you Amy. Please wait a moment.

USER: Sure, take your time.

ASSISTANT: No reservation found on your name Amy Lopez.

USER: It's ok fine. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a nice day.