You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, will you please let me know your name?

USER: Myself, Steven Hill.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found under your name in our data base.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.