You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I'm Michelle Thompson.

ASSISTANT: Michelle, how may I help you?

USER: I want a direct flight from ATL to PHL, can you help me?

ASSISTANT: Please provide your itinerary dates.

USER: Sure, my itinerary dates are 12/11 and 12/13.

ASSISTANT: Please give me a moment to check for any available flight.

USER: Ok, make it fast.

ASSISTANT: Sorry, no direct flight is available on your route.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for contacting us.