You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you for today?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, I am here to help you. Please wait for a moment to check your reservation status. Meanwhile, may I know your name?

USER: Sure, my name is Steven Turner.

ASSISTANT: I have successfully cancelled your ticket.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us, have a nice day.