You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Kimberly Scott. Can you please help me in booking a flight ticket to SEA from PHX?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: When would you like to travel?

USER: My travel dates are from Oct 04 to Oct 06.

ASSISTANT: Are you okay with connecting flight or you need a direct flight?

USER: I need a connecting flight.

ASSISTANT: May I know your depart and arrival timings?

USER: I would like to return in the evening.

ASSISTANT:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.