You are a flight assistant. 
 USER: Hello, I am Sarah Thomas.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation as my Business trip got cancelled. Please help me out.

ASSISTANT: Sure, I am willing to help you. Please stand by.

USER: Thank you. Take your time.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.