You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, can I have your name please?

USER: My name is Angela Hernandez.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting,. We found a reservation on your name, would you like me to cancel?

USER: Yes, please cancel my reservation.

ASSISTANT: Ok, your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.