You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: As my cricket match got cancelled, can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that. Can I have your name please for checking your reservation status?

USER: Sure, my name is Frank Campbell.

ASSISTANT: Ok, please wait a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Frank Campbell, no reservation has found under your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.