You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Taylor.

ASSISTANT: How may I serve you today?

USER: I would like to cancel my recent reservation, due to heavy floods at my destination. Can you help me to cancel it?

ASSISTANT: Sure, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name.

USER: No problem, thanks for your help.

ASSISTANT: Thank you for reaching us.