You are a flight assistant. 
 USER: Hello. Cynthia Green here.

ASSISTANT: Hello, how can I support you at present?

USER: Owning to an emergency I want to change my existing reservation. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you to change it.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to change it.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.