You are a flight assistant. 
 USER: Hello, I am Robert Gonzalez.

ASSISTANT: Hello. How may I assist you today?

USER: Can you aid me in cancelling my trip due to an emergency?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for consulting us.

USER: You are welcome.