You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: I am glad to help you about that. Can you please let me know your name for checking our booking about the active reservation?

USER: Laura Robinson here.

ASSISTANT: Please be on hold for a while to check it.

USER: Sure.

ASSISTANT: Sorry Laura Robinson, there is no active reservation under your name for cancellation of your reservation.

USER: It's ok, thank you.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.