You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my recent reservation due to health issues. Will you please help with this?

ASSISTANT: Sure, I can help you and can I know your name for checking purpose?

USER: Sure, I am Scott Collins.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for opting us.