You are a flight assistant. 
 USER: Hi. Patricia Smith is here.

ASSISTANT: Hello, how can I aid you?

USER: I am planning to submit my research record at Houston university.Can you please book a flight ticket from Orlando FL-MCO?

ASSISTANT: Sure, may I know your destination point?

USER: My destination point is Houston TX-HOU.

ASSISTANT:  Help me with your travel dates? Do you have any preference?

USER: My travel dates are 10/09 and 10/11. I need a direct flight.

ASSISTANT: We found a direct flight Hawaiian with flight number 1014 and fare is 100.

USER: Please proceed.

ASSISTANT:  Your booking is confirmed.

USER: Thank you.

ASSISTANT:  Thank you for availing us.