You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Margaret Turner.

ASSISTANT: Ok, please give me a moment.

USER: Ok.

ASSISTANT: We found an active reservation on your and cancelled it successfully.

USER:  Thank you.

ASSISTANT: Thank you for approaching us.