You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Gonzalez, as I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Thanks for responding positively.

ASSISTANT: Sorry Kenneth, no reservation is available by your name.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.