You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I assist you?

USER: I just want to cancel my reservation due to some health issues.

ASSISTANT: May I have your name please?

USER: My name is James Scott.

ASSISTANT: Please give me a moment, let me check and revert to you.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found on your given name.

USER: No issues, thanks for your response.

ASSISTANT: Thank you for approaching us.