You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Can you help me to change my reservation?

ASSISTANT: Sure, I am happy to help you. Let me know your good name.

USER: I am Patricia Lee.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No issues, thank you for the checking.

ASSISTANT: Thank you for opting us.