You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, Good Evening.

USER: I am Nancy Turner.

ASSISTANT: Ok Turner, how can I assist you?

USER: As there is a floods going on in my place I want to cancel my reservation. Can you help me?

ASSISTANT: Oh!. Sure, I will help you with that. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry for the inconvenience, there is no reservation found with your name.

USER: Ok, no problem. I will find some other way.