You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rachel Adams.

ASSISTANT: How may I oblige you today?

USER: Because of heavy rains at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Please wait for a while, to check the present status of your earlier reservation and let you know.

USER: Ok, I will wait for your response, but get back with my reservation status.

ASSISTANT: I have checked in the reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Oh! It's ok, I think my sister already cancelled my reservation, anyway thank you for your services.

ASSISTANT: It's my pleasure, thanks for approaching us.

USER: You are welcome.