You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Ashley Allen here. Please help me by cancelling my recent reservation.

ASSISTANT: Sure, I can help you with that.

USER: Ok.

ASSISTANT: Please allow me a moment to check the details.

USER: Sure.

ASSISTANT: Ashley, I have checked and see that there is no reservation found under your name.

USER: That's fine.

ASSISTANT: Thank you for contacting us.

USER: Thanks for your information.

ASSISTANT: Have a great day. You are welcome.