You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Can you share your name?

USER: Carol Thompson.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.