You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Susan Scott.

ASSISTANT: How can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.