You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you please cancel it?

ASSISTANT: Sure, May I know your name?

USER: I am Kathleen Scott.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for availing us.