You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Actually, I need to cancel my reservation which is done recently due to some issues, can you please help me out?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Thank you. Sure, my name is Gary Taylor here.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Sure, please cancel it.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.