You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you amend my reservation due to an emergency?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Kenneth Williams here.

ASSISTANT: Please wait for some time.

USER: Take your time.

ASSISTANT: Sorry, no reservation is found on your name in our database.

USER: No issue. Thank you.

ASSISTANT: Thank you for reaching us.