You are a flight assistant. 
 USER: Hello, I am Jessica Jackson.

ASSISTANT: Hello, how can I serve you?

USER: I want to cancel my recent reservation as my exam got cancelled.

ASSISTANT: Ok, I will help to cancel the ticket.

USER: Ok.

ASSISTANT: Please wait for a moment, while I check your reservation. Thanks for waiting, sorry to inform your there is no any reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you, have a nice day.