You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to Earthquake disaster happened in the place where I wanted to visit, I want to cancel my ticket booking, could you please help in that?

ASSISTANT: That's so sad. Fine, I will help you in cancellation of your ticket. Please hold on. May I know your name?

USER: Sure. Emma Moore here.

ASSISTANT: There is no reservation found with your name, Emma Moore.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for approaching us.

USER: Thank you.