You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: Carol Rodriguez here. I want to cancel my ticket due to financial problems.

ASSISTANT: Sure, I am very happy to help you with that. Just give a moment.

USER: Ok.

ASSISTANT: Sorry to inform this, there is no reservation found on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.