You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please share me your name so that I can check your details in our database.

USER: My name is Christine Thompson.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Christine Thompson, sorry to inform you that there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.