You are a flight assistant. 
 USER: Hi, my name is Rebecca Hill.

ASSISTANT: Hello, how can I support you today?

USER: Owing to an emergency, my soccer match got cancelled. So I had a request to you to cancel my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry to inform you there is no any reservation found on your name.

USER: Ok, no issues. Thanks for your valuable information.

ASSISTANT: Thank you, have a nice day.