You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am Helen Gonzalez. Due to the sudden demise of my Granny, I am unable catch a flight. Can you please cancel my recent reservation?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: We are sorry to notify you that there is no reservation found in your name.

USER: Ok, no problem.

ASSISTANT: Thank you, have a nice day.