You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you aid me to change my reservation due to emergency?

ASSISTANT: Sure, may I know your name for the changing process?

USER: Rachel Davis here.

ASSISTANT: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: Thank you for the help.

ASSISTANT: Welcome, thank you for reaching us.