You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Christine Turner, here.

ASSISTANT:  May I know your name please? How can I help you?

USER: I want to cancel my recent reservation due to earthquake in MSP.

ASSISTANT: Sure, give me a second.

USER: Sure.

ASSISTANT: Sorry to say there is no reservation found, on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for your time.