You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am on bed-rest as I have broken leg, can you please cancel my reservation as I am unable to go on the trip?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please tell me your name?

USER: My name is Helen Lopez.

ASSISTANT: Sorry Helen Lopez, no reservation found on your name.

USER: Ok, maybe my mother have cancelled it on behalf of me. Thank you for your time.

ASSISTANT: Thank you for reaching us, have a nice day.