You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Scott Lewis here. I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Sure, I will help you in flight ticket cancellation. Wait for a moment please.

USER: Ok.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you.