You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of support are you expecting from us?

USER: I have recently put down a deposit on my holiday trip, but my job is often unpredictable so I need to cancel my flight ticket. Can you provide any support in this?

ASSISTANT: Sure, we are ready to help you.

USER: Thank you.

ASSISTANT: It could be helpful help full to me if you please provide your good name to cancel your reservation?

USER: Sure, my name is Michael Phillips. Please check on this name.

ASSISTANT: Thank you for providing your name, please hold a moment, let me check with the reservation list  and let you know.

USER: Ok, sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, may be I have done with some other agency. By mistake I have approached you. Anyhow thanks for your response.

ASSISTANT: Thank you for consulting our agency.