You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I respond to your request?

USER: My friend made a reservation to visit Oakland to spend holidays with me, now he is ill and our plan got cancelled. Will you help me to cancel the reservation?

ASSISTANT: Sure, we are ecstatic to help you.

USER: Thank you.

ASSISTANT: Can I have your name to trace the details?

USER: You can trace the details on the name of Jonathan Taylor.

ASSISTANT: Ok, please give me sometime to check the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for your patience. Sorry, we hardly tried to find your reservation but no reservation has found based on your name.

USER: Ok, no worries at all. Thanks for your support.

ASSISTANT: Thank you for availing our services.