You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kimberly Robinson.

ASSISTANT: How may I assist you?

USER: Owing to an emergency, Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to proceed for cancellation.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us.