You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I want to change my reservation, my planned is changed to me my 2nd cousin.

ASSISTANT:  Sure, May I know your name?

USER: George Scott, help me to find a flight from Boston MA-BOS.

ASSISTANT: Sorry to tell that there is no reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.