You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: I am Jacob Johnson. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: There was no reservation found on your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.