You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: As my plan to attend cultural event was cancelled, I need to cancel my recent reservation.

ASSISTANT: Ok, May I know your name to cancel your reservation?

USER: My name is Justin Williams.

ASSISTANT: Please wait a moment. I will get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting. There are no flights found on your name.

USER: Ok, Thanks for the information.

ASSISTANT: Thanks for connecting with us.