You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I need to cancel my reservation, due to sudden demise of my grandmother. Can you please help me out?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: To proceed further, may I know your name?

USER: I am Timothy Robinson.

ASSISTANT: Thanks for your name, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for approaching us.