You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Will you please help me in cancelling my reservation as my plan to meet my childhood friends got postponed?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: May I know your good name?

USER: I am Larry Jones.

ASSISTANT: Give me a  minute to check the reservation on your name.

USER: Ok.

ASSISTANT: Thank you for giving your time. There is no active reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for availing us.