You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Johnson.

ASSISTANT:  How can I aid you?

USER: I want to cancel my recent reservation due to the sudden demise of my  great grand father. Can you be my helping hand in this?

ASSISTANT:  Ok, please wait I will revert you.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for availing us.