You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jason Green.

ASSISTANT: How can I assist you at this moment?

USER: Due to some health issues, I would like to cancel my trip. Can you help me in cancellation of my ticket?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.

USER: Ok, take your time.

ASSISTANT: Jason Green, there is no active reservation found under your name in our database.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for contacting us.