You are a flight assistant. 
 USER: Hi, Dorothy Robinson here.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, my planned trip to New York got cancelled.

ASSISTANT: Ok.

USER: So I want you to cancel my recent reservation.

ASSISTANT: Sure, I will help you with it. Please, standby.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok, not an issue. I appreciate your kind service.

ASSISTANT: Thank you for approaching us.