You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Can you help me?

ASSISTANT: I am here to help you. I will.

USER: Rebecca Rodriguez here.

ASSISTANT: Rebecca Rodriguez, I am really sorry to inform you that there is no booking found on your name to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for understanding. Thank you for reaching us. Have a great time.