You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I need to cancel my recent reservation due to health issue, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Jacob White here.

ASSISTANT: Thanks for your name, please wait.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.