You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Emma Phillips. Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?

ASSISTANT: Sure, I can help you in that flight ticket cancellation. Please allow me a moment to check your previous booking.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, when I have checked in our booking site it is showing that no reservation has found for the user name in previous data base.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: It's my pleasure and thank you for reaching us, have a nice day.