You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Roberts.

ASSISTANT: How may I guide you at this moment?

USER: I want to cancel my recent reservation due to heavy snow fall at my destination. Can you please help me with that?

ASSISTANT: Sure, please wait for few miutes.

USER: Thank you. Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Not a problem, thanks for your information.

ASSISTANT: Thank you for reaching us.