You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Brandon Miller.

ASSISTANT: Miller, may I know what kind of service are you looking for?

USER: My football tournament has cancelled due to heavy storms in Dallas, can you please help me by cancelling my recent reservation?

ASSISTANT: Sure Miller, I'm here to help you always. Please let me check your reservation status first.

USER: Thank you and I will wait for your response.

ASSISTANT: Miller, I have found your reservation in our database. Shall I cancel it for sure?

USER: Please go ahead with cancelling my reservation.

ASSISTANT: Fine, I have successfully cancelled your reservation and money will be refunded to you within one week.

USER: Thank you for your quick response.

ASSISTANT: My pleasure, thank you for opting our service to help you. We need your support like this in future too.