You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I be your helping hand?

USER: I am Kathleen Hall. Could help me out in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no active reservation found on your name.

USER: Ok, thank you for information.

ASSISTANT: Thank you for reaching us.