You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Michelle Harris. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please stay online.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for availing us.

USER: You are welcome.