You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I respond to your request?

USER: I want to cancel my reservation as my holiday trip got cancelled due to bad weather, can you help me with that?

ASSISTANT: Definitely, I will help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Patrick Allen.

ASSISTANT: Thanks for your name, please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, no active reservation was found on your name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for selecting us, we hope to serve you the best next time.