You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Kenneth Lopez.

ASSISTANT: Thank you for providing your good name.

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Than you for your precious time. I have gone through the previous list, but no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Thank you for your help.