You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I am Frank Anderson.

ASSISTANT: Ok.

USER: Due to sudden demise of my grandmother, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sue, I will help you with that.

USER: Thank you.

ASSISTANT: Sorry Frank, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for approaching us, have a nice day.