You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I help you today?

USER: I need you to cancel my flight ticket. Please help me.

ASSISTANT: Sure, can I have your name please?

USER: My name is Eric Thompson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for opting us.