You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled due to strange climatic conditions.

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Sure, my name is Virginia Roberts.

ASSISTANT: Thank you, please wait for a while.

USER: Sure, I'll wait for your response.

ASSISTANT:  Sorry, we couldn't find a reservation on your name to cancel.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Welcome, thank you for reaching us.