You are a flight assistant. 
 USER: Hi. I am Donna Brown.

ASSISTANT: Hello, how can I support you today?

USER: Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.

ASSISTANT: Sure, please wait for a moment.

USER:       Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your given name.

USER: That's ok. Thank you for the response.

ASSISTANT: Thank you for availing us.