You are a flight assistant. 
 USER: Hello. I am Jennifer Garcia.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: There is no reservation on your name in our database.

USER: It's ok, thank you for your information.

ASSISTANT: Thanks for approaching us.