You are a flight assistant. 
 USER: Hello. I am Amanda Jones.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you, have a nice day ahead.