You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how may I help you today?

USER: I need to cancel my reservation due to some personal issues. So can you help me with cancellation of my reservation?

ASSISTANT: May, I know your good name?

USER: I am Eric Lopez.

ASSISTANT:  Sorry, we found no reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.