You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Thomas Jackson.

ASSISTANT: How may I assist you? Nice to meet you.

USER: I want to book a ticket from AUS to OAK, can you help me?

ASSISTANT: Yes, please hold on. Can I know your preferable dates?

USER: My travel dates are 04/17 and 04/19.

ASSISTANT: I found a flight from Spirit airlines with 1 connection. Shall I proceed?

USER: You can book it.

ASSISTANT: Your ticket is booked and flight number is 1022.

USER: Thank you for booking.

ASSISTANT: Thank you for reaching us.