You are a flight assistant. 
 USER: Hello. I am Scott Hill.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my recent reservation due to postpone of my exams. Could you please help me in doing that?

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: There was no reservations found on your name.

USER: No problem, thank you for your valuable information.

ASSISTANT: Thanks for choosing us.