You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Deborah Clark here.

ASSISTANT: How can I help you today?

USER: Could you help me to cancel my ticket?

ASSISTANT: Sure, I will help you with this. Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Deborah, there is no reservation found by your name in our website.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.