You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help that you are looking for?

USER: I am Carol Taylor. Can you please help me in cancelling my flight ticket that I am unable to cancel it from past two days?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation.

USER: Thank you for accepting my reqeust.

ASSISTANT: Can you please hold on for a minute?

USER: Sure, I can wait for your response.

ASSISTANT: Sorry to tell you that, there is no reservation found with your name in our database to cancel.

USER: Ok, not an issues with that one. I will look after some time. Thank you for your information.

ASSISTANT: You are most welcome. Thank you for choosing our travel agency.