You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to track your details?

USER: Sure, James White here.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing us.