You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me with cancelling my existing reservation? As, I am suffering from back bone problem.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Emily Robinson.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Oh! That's ok. Thank you for assisting me.

ASSISTANT: Thanks for approaching us.

USER: Welcome.