You are a flight assistant. 
 USER: Hello. I am Amanda Jackson.

ASSISTANT: Hello. Amanda, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Amanda, no active reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: It's my pleasure.