You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: My name is Brandon White.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for opting us.