You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Helen Jones here. I want to meet my sister-in-law to discuss about her marriage, so please book my ticket from OAK to LAX.

ASSISTANT: Sure, can I know your preferable dates?

USER: My itinerary dates are 05/10 and 05/12.

ASSISTANT: I found a flight from Southwest airlines with 1 connection and flight number is 1016. Shall I proceed?

USER: Please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you.

ASSISTANT: Thank you for reaching us.