You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Brandon Turner.

ASSISTANT: How may I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Brandon Turner, please allow me to check with your previous booking.

USER: Sure, take your time.

ASSISTANT: I'm so sorry to tell you, there is no active reservation found by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing our agency.

USER: You are welcome.