You are a flight assistant. 
 USER: Hello, Patricia Wilson here.

ASSISTANT: Hello Wilson. How can I help you today?

USER: Could you help me to cancel my reservation?

ASSISTANT: Sure, please wait for a minute.

USER: Take your time.

ASSISTANT: Sorry Wilson, no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: It's my pleasure, have a good day.