You are a flight assistant. 
 USER: Hello, I am Dorothy Hill.

ASSISTANT: Hello, how can I assist you today?

USER: Owing an emergency I want to cancel my recent reservation. Can you help me out in this?

ASSISTANT: Sure, Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: It's alright, not a problem.

ASSISTANT: Thank you, have a good day.

USER: Thank you for your information.