You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Jonathan Jackson here.

ASSISTANT: How can I assist you?

USER: Can you please book me a ticket to EWR from CLT?

ASSISTANT: Sure, help me with the travelling dates.

USER: Ok, here are my travel dates 04/02 and 04/04.

ASSISTANT: Do you have any specifications?

USER: Yes, please check with the 1 connection flight.

ASSISTANT: There is a direct flight in airline Delta.

USER: Could you please check for the 1 connection flight?

ASSISTANT: Sorry, there is no flight with 1 connection.

USER: No issues, thank you for the help.

ASSISTANT: Thank you for opting us.