You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello, how can I help you today?

USER:  Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Linda Campbell.

ASSISTANT: There is no reservation found under your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.