You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Emily Evans.

ASSISTANT: How may I assist you today?

USER: Due to some health issues, please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.