You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ronald Wilson.

ASSISTANT: How may I help you now?

USER: As my tour with my family has been cancelled due to bad weather conditions in my home city.

ASSISTANT: Ok.

USER: Help me in canceling my reservation.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait  for a while.

USER: Sure.

ASSISTANT: Thank you for your  time. Sorry to inform you that, I did not find any reservation on your name.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.