You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Can you please help me in rescheduling my trip to Orlando as my health was not good?

ASSISTANT: Sure, May I know your good name to check your previous reservation?

USER: I am Jessica Hill.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found in your name.

USER: Ok, no issue. Thanks for the response.

ASSISTANT: Thank you for approaching us.