You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Could you help me in making a reservation with a direct flight?

ASSISTANT: Sure, I will help you. Where you are planning to travel?

USER: I need to go to Oakland, OAK to submit the project records in my college.

ASSISTANT: Could you please share your journey dates?

USER: 08/25 - 08/27 are my travelling dates.

ASSISTANT: May I have your boarding point?

USER: Orlando, MCO is my boarding point.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. Unfortunately, there are no flights available that matches your requirements.

USER: Fine, no problem. Thank you for your service.

ASSISTANT: Thank you for approaching us. Your good name please?

USER: My name is Kathleen Garcia.

ASSISTANT: Thank you.