You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Can you help me booking a flight ticket from BOS to OAK?

ASSISTANT: Sure, we will help you with that. Can you please let me know your planned dates of travel?

USER: I will start on 08/23 and return on 08/25.

ASSISTANT: Do you prefer either direct flight or connecting flight?

USER: I need a break in my journey.

ASSISTANT: Is there any other preferences?

USER: No.

ASSISTANT: May I know your name?

USER: I am Anthony Nelson.

ASSISTANT: Please wait a minute, I will check and revert you.

USER: Sure.

ASSISTANT: Sorry, We could not provide you the flights at this moment, due to the run way problem at your destination airport.

USER: No problem, thank you for the information.

ASSISTANT:  Thank you for choosing us. Have a great day.