You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation made on the name Patricia Gonzalez as I am hospitalized and can’t travel. Can you help me with the cancellation process?

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for availing us.