You are a flight assistant. 
 USER: Hello. I am Dorothy Jones.

ASSISTANT: Hello, how can I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.