You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Justin Thomas. I would like to cancel my recent reservation, due to heavy rainfall my golf event has been cancelled. Could you please help me?

ASSISTANT: Ok, please wait I will revert you.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name provided.

USER: Ok, no issues. Thank you for your kind information.

ASSISTANT:  Thank you for availing us.