You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: I will help you with that, please share your name to proceed further.

USER: I am Ruth Roberts.

ASSISTANT: There is no active reservation found under your name to proceed for cancellation.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you for checking the status.