You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: My name is Rachel Turner. Can you help me to cancel the reservation which I had done last week?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, please take your own time.

ASSISTANT: Sorry Rachel Turner, there is no reservation on your name in our database.

USER: That is ok, thank you for the help.

ASSISTANT: Thank you for reaching us.