You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I have to change my flight ticket reservation done in the month of November but now I am unable to travel on those, can you please help me?

ASSISTANT: Ok, may I know your name, I have to check you reservation status?

USER: Thank you and my name is Kenneth Wilson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, Kenneth Wilson. I did not find any active reservation on your name to change.

USER: Ok, no issues with that one. Thank you for your help in searching.

ASSISTANT: Thank you for reaching us.