You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Sure, May I know your good name please?

USER: My name is Virginia Davis.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your given name and cancelled successfully.

USER: Ok, thank you  for cancelling my reservation.

ASSISTANT: Thank you for choosing us.