You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: Amanda Rodriguez here. I would like to change my recent reservation because my health was not good.

ASSISTANT: I am here to help you about that Amanda.

USER: Thank you.

ASSISTANT: Sorry to say that Amanda, there are no active reservations with your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, thank you for reaching out here.