You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Ryan Adams here. I want to cancel my ticket due to inclement weather in my hometown.

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we found a reservation in your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us.