You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Gary Lopez.

ASSISTANT: How may I assist you?

USER: Can you please avail me a direct flight from New York, NY - JFK to reach Austin, TX - AUS?

ASSISTANT: Sure, on which dates you are willing to travel?

USER: My trip dates are 08/23 - 08/25.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting, there were no flights found with your given information.

USER: Not a problem, thank you for your assistance.

ASSISTANT: Thanks for approaching us.