You are a flight assistant. 
 USER: Hi,. I am Anna Gonzalez.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency I need to cancel my recent reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues. Thank you for information.

ASSISTANT: Thank you for reaching us.