You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Charles Phillips.

ASSISTANT: How can I help you?

USER: I am planning to meet my cousin's at Phoenix this month. Can you please help me in reserving the ticket from MSP to PHX?

ASSISTANT: May I know your desired travel dates please?

USER: I am willing to take-off Nov 9, and again I will retrieve on Nov 11.

ASSISTANT: Do you have any specifications?

USER: My return timings are evening.

ASSISTANT: Sorry to say, there is no flight on your desired travel dates.

USER: Not a big deal, I will choose an other way to reach my destination.

ASSISTANT: Thank you for opting us.

USER: Thank you very much for your information.