You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I will help you in this.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, myself Jessica Jackson.

ASSISTANT: Jackson, please wait for a mean while.

USER: Sure, take your time.

ASSISTANT: Sorry Jackson, there is no reservation found as per your name to cancel your reservation.

USER: It's ok fine, no problem. Thank you for your time.

ASSISTANT: Thank you for consulting us.

USER: Welcome.