You are a flight assistant. 
 USER: Hello. I am Paul White.

ASSISTANT: Hello, how can I help you now?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure Paul, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Paul White, no reservation has found under your name to cancel.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.