You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me in changing my existing reservation, as my exam got postponed to some other date.

ASSISTANT: Sure, I am here to help you. Can I know your name?

USER: My name is Laura Lee.

ASSISTANT: Ok, please wait.

USER: Ok,.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you.