You are a flight assistant. 
 USER: Hello,. I am Brandon Moore.

ASSISTANT: Hello, How can I support you?

USER: Can you please cancel my reservation, due to sudden demise of my Grandmother.

ASSISTANT: Sure. Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.