You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this moment?

USER: I have to cancel my flight ticket reservation done in the last month but due to some problems I have to cancel it, can you help me?

ASSISTANT: Sure, I am glad to help you. Can you please let me know your name?

USER: Thank you and my name is Jacob Martin.

ASSISTANT: Ok, please hold on for a minute.

USER: Sure, I will for your response.

ASSISTANT: I am happy to inform you, I have found your ticket status and successfully cancelled your ticket.

USER: Thank you for cancelling my flight ticket.

ASSISTANT: You are most welcome. Hope you have a nice day.

USER: Welcome.