You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation due to my bad health. Can you help me with cancellation?

ASSISTANT: Sure, I will help you. May I know your good name please?

USER: My good name is Janet Anderson.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Sure, cancel my reservation.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for opting us.