You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: I am Shirley Wright. Unfortunately my exams was got cancelled so I want to cancel my reservation, can you please help me that?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.