You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I be your helping hand?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure. May I know your name to check the previous reservation?

USER: Sure, I am Jennifer Baker.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your kind service.

ASSISTANT: Thank you for contacting us.