You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please mention your good name.

USER: My name is Frank Harris.

ASSISTANT: Ok, give me a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. We didn't not found any reservation by your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us.