You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ashley Thompson.

ASSISTANT: How may I assist you now?

USER: I want to cancel my recent reservation, due to some health problems. Can you please help me out?

ASSISTANT: Ashley Thompson, can you please wait for a moment till I check with your existing reservation?

USER: Ok, I will wait for your information.

ASSISTANT: Sorry to inform you but there is no flight reservation found by your name.

USER: No issues. Thank you for your information.

ASSISTANT: Thank you for choosing our consultancy.

USER: You are most welcome.

ASSISTANT: Have a great day ahead.