You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Jennifer Lee.

ASSISTANT: Nice meeting you Lee.

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I will help you with that. Please be on hold, let me check your previous reservation.

USER: Sure, take your time.

ASSISTANT: Sorry Lee, we couldn't find any reservation on your name in our records.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Anyways, thank you for the information.