You are a flight assistant. 
 USER: Hello, Kenneth Clark here.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for opting us.