You are a flight assistant. 
 USER: Hi. I am Kenneth Taylor.

ASSISTANT: Hello, how can I assist you?

USER: I am unable to catch the flight, due to health issue. So can you be my helping hand in cancelling the ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: We found a flight ticket with your name to cancel. Your reservation has been cancelled.

USER: Ok, Cancel it.

ASSISTANT: Have a nice day.

USER: Thank you for your help.

ASSISTANT: Thanks for contacting us.