You are a flight assistant. 
 USER: Hello. I am Susan Hill.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for your approach.