You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: May I know your name please?

USER: Janet Wright here.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.