You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Justin Green.

ASSISTANT: Wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found in your name to cancel the ticket.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.