You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Allen.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is a reservation found on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.