You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am planning to cancel my reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name to check with the reservation status?

USER: I am Linda Thompson.

ASSISTANT: Thank you for sharing, Linda Thompson. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, Linda Thompson. Sorry, there is no active reservation found under your name to cancel.

USER: That's ok, than you.

ASSISTANT: Thank you for reaching us.