You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, will you please let me know your name?

USER: I am Michelle Green.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Its ok, thank you.

ASSISTANT: Thank you for choosing us.