You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Carolyn Jones.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for opting us.

USER: Thank you for your service.