You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I would like to cancel my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I will help you with that. Please provide your name to check your previous reservation.

USER: Check reservation on the name Scott Hall.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us, have a good day.