You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I am looking to cancel my recent ticket because the planned trip got cancelled, can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name?

USER: Sure, my name is Steven Brown.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: It's ok, not a problem with that one. Thank you for searching my ticket status.

ASSISTANT: Thank you for contacting us, have a nice day.