You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Sarah Robinson.

ASSISTANT: Sarah, how can I aid you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Thank you. Sure, I will wait for your response.

ASSISTANT: Sorry Sarah, there are no flights reserved on your given name formerly.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: Welcome.