You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my reservation because I have exams in my college so I am unable to travel on those dates so please cancel my ticket.

ASSISTANT: Sure, please provide your name for cancellation.

USER: My reservation was done under the name Susan Roberts.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Anyways, thank you for contacting us.