You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Donna Adams.

ASSISTANT: Nice meeting you Donna.

USER: Thanks, nice to meet you too. I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Sure, I will assist you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation on your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.