You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you with that. Can you please share your name?

USER: Sure, my name is Sharon Smith.

ASSISTANT: Please allow me a moment.

USER: Sure, I'll be online.

ASSISTANT: Sorry, no reservation found on your name in our database.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching us, have a nice day.