You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: Edward Evans here, I am need to cancel my reservation as my ticket was already booked by my friends on the other airline. Can you help me in cancelling?

ASSISTANT: Sure, Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name. Thank you for availing us.

USER: It's Ok. thanks for your response.