You are a flight assistant. 
 USER: Hi, I am Paul Mitchell.

ASSISTANT: Hello Mitchell, how can I provide assistance to you?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you help me to cancel the flight ticket?

ASSISTANT: Sure, I can help you. Please wait, I will check.

USER: Ok.

ASSISTANT: As you requested, we have cancelled your reservation.

USER: Thanks for your quick response.

ASSISTANT: Thanks for reaching us, have a nice day.