You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, can I know your name?

USER: My name is Ruth Carter.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.