You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Ronald Young. I am planning to attend my grand mother memorial service at Atlanta, ATL. Please help me in booking a flight ticket from New York, EWR?

ASSISTANT: Sure, I am happy to help you. Can you please provide your journey dates?

USER: My travelling dates are from 04/18 to 04/20.

ASSISTANT: Do you need any lay by in your journey?

USER: I need a lay by in between journey.

ASSISTANT: Please waoit.

USER: Sure.

ASSISTANT: Thanks for your patience. There is a flight with Southwest airline and flight number is 1016 matches your details. Shall I book this?

USER: Ok, you can proceed for booking.

ASSISTANT: Your ticket has been confirmed.

USER: Thanks for your service.

ASSISTANT: Thank you for choosing our service.