You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I have planned to cancel my reservation due to bad weather condition, can you assist me?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Helen Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say, that there is no reservation found as per your name to cancel it.

USER: No problem, thank you for searching.

ASSISTANT: You are welcome.