You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can  I guide you for today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: I will help you with that. May I know your name?

USER: Benjamin Gonzalez here.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for contacting us, have a nice day.