You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Steven Allen. Owing to an emergency, I want to cancel to my reservation.

ASSISTANT: Ok, I will help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting us.