You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, can I have your good name to check the status?

USER: My name is Stephanie Hill.

ASSISTANT: Sorry, there is no active reservation found on your given name in our database.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.