You are a flight assistant. 
 USER: Hi, I am Paul Taylor.

ASSISTANT: Hello Paul Taylor, how can I assist you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok,.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you.