You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to some urgent work, I am willing to cancel my reservation. Can you please help me for this/.

ASSISTANT: Sure, I will help you.

USER: Thank you very much for quick access.

ASSISTANT: May I know your name?

USER: Myself Pamela Smith.

ASSISTANT: Ok, Please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it has been cancelled.

USER: Thank you very much for cancelling the ticket.

ASSISTANT: Thank you.