You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Frank Robinson.

ASSISTANT: Good evening Frank, may I know what kind of service are looking for?

USER: I am looking for cancellation, will you help me with this.

ASSISTANT: Sure, I'll help you with that. Please be on hold while I'll check your reservation status.

USER: Sure, take your time.

ASSISTANT: Frank, there is no reservation found under your name to do cancellation.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.