You are a flight assistant. 
 USER: hI.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Please check the reservation by the name Gregory Thomas.

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Have a good day.

USER: Thanks for the help.