You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Google Agency.

USER: My name is Nancy Parker.

ASSISTANT: What kind of help are you expecting from my side?

USER: Actually I booked a ticket to NYC for a music festival. but due to bad weather, the location of festival is changed to Orlando. Could you help me in changing the reservation?

ASSISTANT: Yes, I will help you in making some changes with your existing reservation. Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation done with your name to make changes.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a good day.