You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Could you please cancel my recent reservation due to my health issue?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Anthony Hall.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for reaching us.