You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Scott Garcia.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.