You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Stephen Wright.

ASSISTANT: Thanks for providing your name. Please wait a moment?

USER: Ok.

ASSISTANT: Sorry there is a no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thanks for connecting with us. Wish you a great day.

USER: Thank you.