You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Samuel Edwards, I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: That's fine, thank you.

ASSISTANT: Thank you, have a good day.