You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation as I am not able to make my trip. Can you please help me about that?

ASSISTANT: Sure, I am here to help you. Please mention your name.

USER: Thank you for considering my request, my name is Robert Scott.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, No reservation was found on your given name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for opting us.