You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Lisa Martinez. I would like to cancel my recent reservation due to heavy snowfall. Can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Ok, not a problem.

ASSISTANT: Thanks for reaching us.

USER: Thank you for the information.