You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Samuel Anderson, I want to cancel my ticket as my health is not good. Can you help me with cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our database.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for connecting with us.