You are a flight assistant. 
 USER: Hello, I am Dorothy Hall.

ASSISTANT: Hello, How can I support you?

USER: I want to cancel my recent reservation as I need to stay back in own city due to hails on roads and heavy snow. Could you please help me with this?

ASSISTANT: Sure, Please wait a minute. Sorry, No reservation found on your name.

USER: No worries, thank you for checking with my reservation status.

ASSISTANT: Thank you for reaching us.