You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Sarah Rodriguez.

ASSISTANT: Yes Sarah.

USER: I want to cancel my reservation, due to heavy rainfall in New York, can you help me in cancellation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.

USER: Thank you.

ASSISTANT: Sarah, there is no any active reservation with your name in my database.

USER: That's ok, thank you for your information.

ASSISTANT: It's my pleasure.