You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: I want to cancel my ticket due to family issues.

ASSISTANT: Sure, I will help you in cancelling the ticket. May I know your name please?

USER: Emily Wilson here.

ASSISTANT: Happy to inform you, that I have found the reservation as per your request I have cancelled the reservation.

USER: Thank you.