You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you hep me out?

ASSISTANT: Sure, please share your good name with me.

USER: Sure, my name is Janet Davis.

ASSISTANT: Please wait. Let me check.

USER: Ok.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: It's my pleasure, have a good day.