You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me to book a flight ticket from CLT to MSP?

ASSISTANT: Sure, please share me your trip dates.

USER: My trip dates are Apr 24 and Apr 26 respectively.

ASSISTANT:  Do you need direct flight or connecting flight?

USER: Yes, I need a connecting flight.

ASSISTANT:  For booking, we need your good name. Please mention it.

USER: Sure, please book the ticket under the name Jessica Adams.

ASSISTANT:  May I know your class preferences?

USER: There is no other preferences, I am just looking for a connecting flight.

ASSISTANT:  Sorry to say that, there are no flights available on the routes of your journey.

USER: No issue, I will go with other agency. Anyway thank you for checking with the availability of the flights.

ASSISTANT: Thank you for reaching us.