You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: I am here to help you with that. To check with the reservation status, can you please help me with your name?

USER: Thank you for your response, my name is Jeffrey Wright.

ASSISTANT: Thank you for sharing your name, Jeffrey Wright. Please allow me 1-2 minutes while I check with the reservation status.

USER: Ok.

ASSISTANT: Jeffery Wright, regret to inform that there is no active reservation found under your name to cancel.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.