You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I help you today?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, may I have your name please?

USER: Timothy Miller here.

ASSISTANT: Ok, please standby, I will revert to you.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us, Have a nice day.