You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, we are perky to help you.

USER: Thanks.

ASSISTANT: Can you share your good name with us?

USER: My name is Patrick Thompson.

ASSISTANT: Please be on hold. There is no reservation found on your name in our database to cancel it.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you.