You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I give assistance to you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: I am here to help you about that. Can you please provide your name for checking the reservation status?

USER: Thank you for taking my request into consideration. Joshua Collins here.

ASSISTANT: Be on hold for a while to check the reservation status under your name in our booking list please.

USER: Sure, I will wait for your response.

ASSISTANT: I apologise to say this Joshua Collins, there is no active reservation under your name in our booking list to cancel your reservation.

USER: Oh, It's very sad to hear from your side. Anyways, thanks for the information.

ASSISTANT: Thank you for approaching us.