You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be there at your service?

USER: I need to cancel my recent reservation, can you please help?

ASSISTANT: Sure, can you please provide me your name on which the reservation was made formerly?

USER: Myself Donna Hall.

ASSISTANT: Ok, let me check the reservation list and revert you.

USER: Sure, I will be waiting for your response.

ASSISTANT: Thanks for waiting, we could not find any reservation active by the name your provided.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.