You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check whether any active reservation found on your name in our database.

USER: My name is Barbara Wright.

ASSISTANT: Please allow me a moment to check the status of the existing reservation on your name.

USER: Sure.

ASSISTANT: Sorry Barbara Wright, I got a result by fetching your name in reservation changing panel that is " No reservation Found for this user Its means that the reservation is in inactive mood.

USER: Ok, not a problem. Thank you for informing me.

ASSISTANT: Thank you for reaching us.