You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for the day?

USER: I want to cancel my recent reservation due to bad health issues. Can you help me with that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Daniel Perez.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: There is no active reservation found on your name in our database to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us, have a great day.