You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Janet Thompson.

ASSISTANT: How can I serve you?

USER:  I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting. We didnt found any reservation by this name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for choosing us.