You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I render you?

USER: My name is Scott Lewis, I want to cancel my reservation due to health issues.

ASSISTANT: Ok. May I know your good name?

USER: Already provided please check.

ASSISTANT: Ok, Wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, There is no reservation found with your name.

USER: No issue, thank you for your service.

ASSISTANT: Thanks for choosing us.