You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know your name please?

USER: I'm Kevin Jackson.

ASSISTANT: Ok Jackson, what can I do for you?

USER: I have to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you. Please give me a minute.

USER: Ok.

ASSISTANT: Sorry to inform you Jackson, I couldn't find any reservation with your name.

USER: Ok, no issues. Thank you for your quick response.

ASSISTANT: You are welcome.