You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rebecca Lee.

ASSISTANT: Rebecca Lee, how may I assist you today?

USER: Can you please assist me in booking a flight ticket from EWR to LGA to attend a film festival?

ASSISTANT: Sure, I will help you. Please help me with your planned travel dates.

USER: My planned journey dates are Jan 28 and Jan 30.

ASSISTANT: Please let me know with your depart and arrival time.

USER: I would like to depart in the morning time and return in the afternoon time.

ASSISTANT: Do you need a direct or connecting flight?

USER: I need a single connecting flight.

ASSISTANT: Do you have any other preferences in your journey?

USER: No, I don't have any other requirements.

ASSISTANT: Rebecca Lee, I am really sorry to inform you that due to an technical issue no flights are operated in your preferred route.

USER: Ok, not an issue. Thank you for your response.

ASSISTANT: Thank you for reaching us. Have a great time.