You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Myself Amanda Edwards.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for availing us.