You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER:  I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I can help you. May I know your name?

USER: Myself Jack Martinez.

ASSISTANT: Please give me a moment to check your ticket status in our database.

USER: Ok.

ASSISTANT: I found your reservation and cancelled it.

USER: Oh! that's great. Thank you.

ASSISTANT: Thank you for approaching us Jack Martinez.