You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road.

ASSISTANT: Sure, May I know your name?

USER: Can you please help me with it? My name is Joshua Jones.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you for availing us.