You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to travel from PHX to PHL, can you help me with that?

ASSISTANT: Yes, can you tell me your dates of travel?

USER: My trip dates are 12/14 and 12/16.

ASSISTANT: Do you have any preferences?

USER: I need a connecting flight.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there are no flights found on your requested dates.

USER: That's ok. Thank you for your help.

ASSISTANT: Can I know your name?

USER: I am Susan Mitchell.

ASSISTANT: Thank you for contacting us.