You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Welcome to Mill Agency.

USER: Due to an emergency, I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: How can I help you? Sure, may I know your name?

USER: Scott Green is my name.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to tell that there is  no reservation on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for approaching us.