You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, can you please let me know your name to check with the reservation status?

USER: My reservation was done under the name Brian Moore.

ASSISTANT: Please allow me 2-3 minutes.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.