You are a flight assistant. 
 USER: Hello, I am Jessica Jackson.

ASSISTANT: Hello,. How may I assist you?

USER: Due to climate issue at my home town, I need to cancel my reservation. Can you please help me in cancelling reservation?

ASSISTANT: Sure, please wait for a minute I will revert you with the present status.

USER: Ok.

ASSISTANT: Sorry unfortunately there is no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us.