You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you?

USER: Myself Jennifer Rodriguez from Washington. Can you please help me in flight ticket booking process from IAD to MSP?

ASSISTANT: Sure, please provide your trip dates.

USER: Thank you for your positive response, I want to take off on 07/14 and please confirm my return ticket also on 07/16.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no flight is available on your route.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.