You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: Myself Scott Allen.

ASSISTANT: Ok, please wait a moment I will check your complete details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for choosing us, have a nice day.