You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation because of my health issues. Can you please help me out?

ASSISTANT: Ok, can you please mention your name for further process?

USER: Sure, my name is Nicole Edwards.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Edwards, there is no reservation found as per your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.