You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you?

USER: Due to heavy rains conference with my business partners got cancelled, so I need to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, may I know your name to proceed further?

USER: My name is Matthew Adams.

ASSISTANT: Ok, give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is a reservation found by your name.

USER: Ok, no issue. Thank you.

ASSISTANT: May I proceed for cancellation?

USER: Yes, please proceed.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thanks for cancelling my ticket.

ASSISTANT: Thank you for being with us.