You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Myself Jack Walker. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you with this reservation cancel.

USER: Thank you for accepting my request.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Ok, I will wait for your response.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a safe day.