You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, may I know your name to check with the reservation status?

USER: Nancy Brown here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. Nancy Brown, regret to inform that there is no active reservation found under your name to change.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.