You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Samuel Baker.

ASSISTANT: Baker, there is no reservation found with your details.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for choosing us.