You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to attend a film festival at Phoenix, PHX, can you book a ticket from Oakland, OAK?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you please let me know your journey dates?

USER: I will depart on 11/14 and my return date will be on 11/16.

ASSISTANT: Do you prefer any way station in between journey?

USER: Yes, I prefer a connected flight.

ASSISTANT: Thank you for sharing your  details, please hold on for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry to inform you that, there are no flights are available on your chosen dates. For documentation purpose May I know your name please?

USER: My name is Rachel Davis. Anyway thank you for the information.

ASSISTANT: Thank you for reaching us. Have a good day.