You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please help me in changing my flight ticket modification?

ASSISTANT: Sure, I am oblige to help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Laura Edwards.

ASSISTANT: Please be on hold to check your reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our records.

USER: Not an issue with that one, I can look it after some time, thank you for searching.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Most welcome.