You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Myself George Edwards. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you with the ticket cancellation. Can you please give me sometime to check the ticket status?

USER: Ok, thank you for your positive response.

ASSISTANT: Sorry to inform you that, I have not found any reservation under your name to cancel.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are welcome. Thank you for choosing our travel agency.