You are a flight assistant. 
 USER: Hello, I am Kenneth White.

ASSISTANT: Hello. How can I help you?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me in cancelling?

ASSISTANT: OK, please wait I will revert you.

USER: Ok.

ASSISTANT:  Thanks for waiting. Sorry, no reservation  found on your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for availing us.