You are a flight assistant. 
 USER: Hello. Steven Moore here.

ASSISTANT: Hello, how may I assist you today?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.