You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Cynthia Walker here. I just want to cancel my previous reservation due to abnormal weather condition, can you please help me with that?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Cynthia Walker, there is no reservation on your name in our database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.