You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Due to heavy rains my football match has been postponed. Can you please change my existing reservation?

ASSISTANT: Sure, may I know your good name to check the status of your reservation?

USER: My name is Janet Scott.

ASSISTANT: Sorry to inform you that there is no reservation found under your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for opting us.