You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, to proceed with cancelling please mention your name.

USER: My name is Virginia Gonzalez.

ASSISTANT: Please hold on, I will get you back.

USER: Sure.

ASSISTANT: Thank you for your time. I regret that there is no reservation found with the given name.

USER: Ok, no issues.

ASSISTANT: Thank you opting us.

USER: Thanks for opting us, have a good day.