You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I provide assistance to you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My name is Anna Johnson.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure, take your time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for approaching us, wish you a nice day.