You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: I am Carol Jones.

ASSISTANT: Yes, Jones.

USER: As my business meeting is postponed, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Surely I will help you, please be on hold for few seconds.

USER: Sure.

ASSISTANT: In our database, there is no reservation found on your name, Jones.

USER: No issue, thank you.

ASSISTANT: Thank you for choosing us.