You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am trying to cancel my recent ticket because I am unable to travel. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I will help you. Let me check your reservation status first. May I know your name?

USER: Thank you for accepting my request. My name is Gary Hernandez.

ASSISTANT: Gary, I have not found any reservation under your name in our database.

USER: Oh! It is sad to hear from your end. Anyways, thank you for searching my ticket status.

ASSISTANT: You are welcome and have a nice day.