You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation as my holidays plan got cancelled, can you please help me with that?

ASSISTANT: May I know your name please?

USER: Sure, I am Raymond Jones.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: That's ok, thanks for checking.

ASSISTANT: Thank you for opting us.