You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you at this moment?

USER: I want to cancel my ticket due to dust storm in my place.

ASSISTANT: Sure, I am glad to help you in cancelling your reservation. Please, share me your good name to check your reservation status.

USER: Paul Perez here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.