You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Daniel Gonzalez. Actually, I booked a ticket to NYC for a sports event but due to bad weather, the trip is cancelled.

ASSISTANT: Sure Daniel, please wait a moment I will check your reservation details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, I did not find any details regarding your reservation in my database.

USER: That's ok.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thank you for your time.