You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, How can I assist you today?

USER: Please could you change my existing reservation owing to an emergency.

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Ok. My name is Mark Martinez.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.