You are a flight assistant. 
 USER: Hello. I am Cynthia White.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.