You are a flight assistant. 
 USER: Hello, This is Eric phillips.

ASSISTANT: Hello, how may I assist you today?

USER: I am  a Soldier, working in US army, was going to get transferred to Washington. But that got cancelled.

ASSISTANT: Sure, wait for a moment.

USER: So, could you cancel my flight ticket?

ASSISTANT: I will examine and let you know.

USER: Ok.

ASSISTANT: Unfortunately, we did not find any reservation on your name.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us.