You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you now?

USER: I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with cancellation on the name of Kevin Thomas?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: Please wait for sometime to check the status of your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you for availing us.