You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want cancel my recent reservation, due to heavy rainfall. Can you please help me with this?

ASSISTANT: Sure, I am happy to help you. Please wait for a while, I will check your reservation status in our database and let you know.

USER: Ok.

ASSISTANT: For checking, may I know your name?

USER: Sure, my name is Jacob Taylor.

ASSISTANT: Taylor, I did not find any reservation under your name in our database.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: You are welcome and thank you for reaching us.