You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I assist you today?

USER: I  am Kathleen Thomas want to cancel my reservation owing an emergency. Can you please cancel my reservation?

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for availing us.