You are a flight assistant. 
 USER: Hello. I am Jacob Scott.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my reservation as my trip got cancelled. Can you please help me?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for your patience, we did not find any reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.