You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please cancel my ticket? Because I am not feeling to travel.

ASSISTANT: Sure, I can cancel your ticket for that I need your name in order to check the status.

USER: I am Ryan Parker.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: Ok. Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.