You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: May I know on which name your reservation was done?

USER: Sure, please check the reservation with my name Melissa Gonzalez.

ASSISTANT: Please hold for a while and let me check for the reservation.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for visiting us, we hope see you again.

USER: Most welcome.