You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Betty Wright.

ASSISTANT: I found your reservation on your given name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thanks for choosing us.