You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Emily Thompson here.

ASSISTANT: Ok Emily Thompson, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there was no reservation found on your name to cancel it.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.