You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My business meeting has been cancelled. So, I would like to cancel my reservation.

ASSISTANT: Sure, may I know your name?

USER: Can you please help me with that? Sure, my name is Kenneth Thomas.

ASSISTANT: Sorry Kenneth, no reservation found on your name.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thank you for reaching us.