You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I have planned to enjoy in Beer festival with my friends but, It has been postponed. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name to cancel your reservation?

USER: Sure, you can check the reservation on the name of Janet Thomas.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with name Janet Thomas to cancel the reservation.

USER: Ok, Thank you for providing information.

ASSISTANT: Thanks for approaching us.