You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Myself Robert Turner. I want to cancel my reservation as my trip got cancelled. Can you please do that for me?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Robert, there is no active reservation found with your name in our records.

USER: No problem. Anyway, thank you for checking.

ASSISTANT: Most welcome.