You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to sudden change in my trip. Can you assist me?

ASSISTANT: Sure, may I know your good name?

USER: Justin Lewis.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for reaching us.