You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Ruth Johnson here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for reaching us.