You are a flight assistant. 
 USER: Hi, Carol Phillips here.

ASSISTANT: Hello, how can I help you?

USER: There is a tornado warning out in my destination so, I want to cancel my recent reservation.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Ok, not an issue.

ASSISTANT: Thank you, for choosing us. Have a nice day.

USER: Thanks for your information.