You are a flight assistant. 
 USER: Hi. I am Benjamin Davis.

ASSISTANT: Hello, how may I help you?

USER: I want to change my reservation due to heavy rainfall. Can you  be my helping hand?

ASSISTANT: Ok, sure please give me a minute I will check and revert you.

USER: Ok.

ASSISTANT: We found a reservation with your name, can you please provide your new reservation details for further process?

USER: My airport codes are from PHX to DTW. My journey dates are from 09/13 to 09/15.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: We found a flight with Southwest airline and number 1009 at a price of 100 with 1 connection. Can I proceed with this booking?

USER: Book the ticket.

ASSISTANT: Ok, your booking is confirmed. Have a safe journey.

USER: Thank you for your help.