You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT:  Sure, may I know your good name?

USER: I am James Phillips.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your own time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.