You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in changing my reservation as I am not feeling well?

ASSISTANT: Sorry to hear that, I am here to help you. May I know your name?

USER: Thank you for your concern, my name is Nicole Harris.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry Nicole Harris, no reservation is available by your name.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Get well soon, thank you for contacting us.