You are a flight assistant. 
 USER: Hello. I am Cynthia Hall.

ASSISTANT: Hello, how may I help you?

USER: As I am a researcher, I would like to visit The Billy Graham (library) to know about  history at Charlotte, NC-CLT.

ASSISTANT: Ok.

USER: Could you please book me a flight ticket from Phoenix, AZ-PHX?

ASSISTANT: Sure. May I know your trip dates?

USER: I want to start my journey on 11/10 and return on 11/12.

ASSISTANT: How much you can afford for this journey?

USER: I can pay up to 1000 for a flight ticket.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: There is a direct flight available with your given requirements. Shall I proceed?

USER: No problem, you can proceed with booking.

ASSISTANT: Your ticket has been confirmed with airline: Southwest, flight number:1009.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.