You are a flight assistant. 
 USER: Hello. Myself Linda Smith.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation due to heavy tornado at my place,can you guide me in cancellation?

ASSISTANT: Sure, please wait for a moment I will check your details and proceed further.

USER: Please take your time.

ASSISTANT: Ok, I found a reservation on your name and cancelled it successfully.

USER: Thank you for helping me in cancellation.

ASSISTANT: Thank you for choosing us, have a nice day.