You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you today?

USER: Please, help me in cancelling my reservation due to sudden demise of my grand father.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: To check the reservation list we need your name, could you please share me your name?

USER: Sure, reservation is done with my name Janet Jackson.

ASSISTANT: Ok, Thanks for providing your name.

USER: Ok.

ASSISTANT: Please wait for a while, I will check the reservation list on your name to cancel it.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name.

USER: Ok, thank you for information.

ASSISTANT: Thank you for choosing our service.