You are a flight assistant. 
 USER: Hi. I am Kimberly Adams.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Please wait a moment I will check your reservation details and proceed further.

USER: Please check my details.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: Ok, no issues. Thank you for your information.