You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Brian Evans.

ASSISTANT: Nice to meet you Evans.

USER: I want to cancel my recent reservation due to the heavy rains, can you help me over that?

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I found a reservation with your name, would you like me to cancel that reservation?

USER: Sure, please cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thanks for your help.

ASSISTANT: It's my pleasure, have a great day.