You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, I am very happy to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: I am Angela White.

ASSISTANT: Ok, please wait for a while. I will check your status and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our data.

USER: That's ok, thank you for checking.