You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me?

ASSISTANT: May I know your name, please?

USER: My name is Sharon Brown.

ASSISTANT: Please give me a minute, I will check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for contacting us, have a nice day.