You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how may I address you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I can do that for you.

USER: Thank you.

ASSISTANT: Will you please mention your name?

USER: I am Eric Lee.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name in our data base.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.