You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Ronald Wright. My examination was cancelled, so I would like to cancel my recent reservation.

ASSISTANT: Sure, give me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Your patience is greatly appreciated. Ronald, I see that there is no reservation found under your name.

USER: That's so sad. Thank you for your help.

ASSISTANT: You are welcome. Thank you for contacting us.