You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Ok, may I know your name?

USER: My name is Anna Allen.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.