You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Margaret Thompson.

ASSISTANT: May I know your concern of approaching our agency?

USER: As my visiting location is completely destroyed by floods, I need your help in cancelling my recent reservation. Will you please help me with that?

ASSISTANT: Sure, I am here to help you out.

USER: Ok.

ASSISTANT: Can you please allow me a moment to check your reservation status in our database?

USER: Sure, I'll be online. Please carry on.

ASSISTANT: Thanks for being on hold, I have searched the database with your name Margaret Thompson and couldn't find any active reservation.

USER: Oh! My assistant might have cancelled it already, thank you for your service anyways.

ASSISTANT: Thank you for utilising our service, keep utilise our service in future too.