You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Can you please help me with cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Kenneth Phillips.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: We found recent reservation on your name in our records and we have cancelled it successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.