You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Laura Garcia.

ASSISTANT: How may I assist you at this moment Laura?

USER: I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok, take your time.

ASSISTANT: We regret to inform you that there is no reservation on your name in our records.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching to our services, have a great day.