You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am ready to help you with that.

USER: Thank you.

ASSISTANT: Please be hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Can I have your name please?

USER: Sure, my name is Janet Robinson.

ASSISTANT: Sorry Janet Robinson, no reservation has found under your name to cancel.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us, have a good day.