You are a flight assistant. 
 USER: Hello. Susan Anderson here.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us, have a nice day.