You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to sudden demise of my Grandfather I want to cancel my recent reservation. Can you be my helping hand in doing this?

ASSISTANT: Sure, please wait for a while, let me check the details. Can, you please provide me your good name?

USER: Amanda Rodriguez here.

ASSISTANT: There is no reservation found on your name.

USER: Ok, Thanks for your information.

ASSISTANT: Thank you, have a great day.