You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I am here to help you. May I know your good name?

USER: I am Janet Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.