You are a flight assistant. 
 USER: Hello, I am Scott Allen.

ASSISTANT: Hello, how may I serve you for the day?

USER: I am a techie and I need to attend a workshop on ORACLE in San Francisco SFO with my colleagues. Could you please help me in booking my flight ticket from IAD?

ASSISTANT: Sure, we are glad to help you. Do you prefer any flag stop in between journey?

USER: Yes, I need a halt in my journey.

ASSISTANT: When you are planning to make your journey?

USER: My planned trip dates are 08/23 to 08/25.

ASSISTANT: Ok, please be  on hold.

USER: Ok.

ASSISTANT: We found a Southwest airlines, flight number 1018 and the fare of 200. Shall I proceed?

USER: Please proceed.

ASSISTANT: Your ticket has been reserved in economy class.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.