You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jason Edwards.

ASSISTANT: How may I help you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Ok.

ASSISTANT: We are regret to say that, there is no reservation found on your name in our database.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.