You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you need any help from my side?

USER: Can you aid me cancel my reservation due to bad weather conditions?

ASSISTANT: Sure, I am glad to help you with that one.

USER: Thank you.

ASSISTANT: Can I know your previous ticket booking name?

USER: Ryan King.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT:  Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name to cancel it.

USER: Thank you for the help.

ASSISTANT: You are welcome and thank you for reaching us.