You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Catherine Taylor.

ASSISTANT: How may I oblige you?

USER: I want to cancel my recent reservation as my tour got cancelled.

ASSISTANT: Ok.

USER: Please help me out.

ASSISTANT: Sure, I will help you. Please, wait a minute, I will check and let you know the reservation status.

USER: Ok.

ASSISTANT: Thank you for being patience. There is  no reservation found on your name to proceed for cancellation.

USER: No issues, thank you.

ASSISTANT: Thank you for approaching us, have a cheerful day.