You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Charles Collins. I am planning to visit Charlotte as a round trip, will you help me in booking the flight from CLT?

ASSISTANT: Ok, may I know your journey dates?

USER: My travelling dates are 11/27 and 11/29.

ASSISTANT: As per the details, there is a connecting flight-1028 on Southwest airlines. Shall I book it?

USER: Sure, you can proceed with the booking.

ASSISTANT: Ok, your ticket has been done.

USER: Thank you for helping me.

ASSISTANT: Thanks for choosing us, have a good day.