You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: I am not feeling well to travel as I am fallen sick suddenly due to bad weather. So, can you please cancel my ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please help me with your good name please for further process?

USER: Sure, Brian Martinez is my name.

ASSISTANT: There is no recent reservation find on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for your time.