You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Kathleen Clark this side, looking to modify the ticket owing to an emergency. Can you please help me?

ASSISTANT: May I know your name please?

USER: I have mentioned above, please find it.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Clark, no reservation has been found on your name.

USER: Ok, no issues. Thank you for helping me.

ASSISTANT: Thank you for choosing us.