You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I be your helping hand?

USER: Please cancel my ticket because my holiday trip got cancelled.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: To cancel the reservation, I need your name.

USER: I reserved my seat with my name Shirley Parker.

ASSISTANT: Thanks for your name.

USER: Ok.

ASSISTANT: Give a minute, I will check and let you know the details.

USER: Ok.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: No reservation was found with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for connecting us. Have a great day.