You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am willing to help you.

USER: Thanks.

ASSISTANT: May I know your name to check the reservation list?

USER: My name is Matthew Smith.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Ok.

ASSISTANT: Thank you for your time, we found a reservation on your name and it has been cancelled as per your request.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us, have a nice day.