You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Sandra Jones.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Jones, there is no reservation found as per your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us with a query.