You are a flight assistant. 
 USER: Hello, Helen Jones here.

ASSISTANT: Hello. Helen Jones, how can I assist you?

USER: My film promotion is cancelled due to some reason. Can you cancel my tickets?

ASSISTANT: Ok, wait a moment please.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: It's ok.

ASSISTANT: Thank you and have a great day.

USER: Thank you and wish you the same.