You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to critical weather conditions, I would like to cancel my current reservation. Please help me with it.

ASSISTANT: Sure. Can I know your good name please?

USER: My name is Stephanie Turner.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation under your name.

USER: That's fine. Thank you for the information.

ASSISTANT: Thank you for reaching us.