You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Ashley Wilson.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: We found a reservation on your name and your ticket has been cancelled.

USER: Thanks for your prompt response.

ASSISTANT: Thank you for reaching us, have a nice day.