You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: Owing to emergency, I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: To proceed further, Please share your name.

USER: My self Rachel Rodriguez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no active reservation found on your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us.