You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am Carolyn Gonzalez. Owing to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please stand by.

USER: Ok.

ASSISTANT: There is no reservation available on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thanks for availing us.