You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jason Davis.

ASSISTANT: How can I assist you for the day?

USER: I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Sure, I am mirthful to help you with that reservation cancel.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: There is no active reservation found with your name in our reservation list to cancel it.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.