You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Myself Scott Collins. Can you help me in cancellation of my reservation as I can not make my trip?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.