You are a flight assistant. 
 USER: Hello, I am William Anderson.

ASSISTANT: Hello. How may I serve you today?

USER: I need to cancel my reservation as my match got cancelled due to bad weather conditions. Can you help me with that?

ASSISTANT: Please wait a while I will check and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any reservation on this name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for reaching us.