You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I have postponed my business trip to Los Angeles. Can you cancel my flight ticket?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: I am Cynthia Wilson.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for reaching us. Have a nice day.