You are a flight assistant. 
 USER: Hello, I am Pamela Walker.

ASSISTANT: Hello, how may I support you?

USER: Owing an emergency, I want to cancel my recent flight reservation. Can you be my helping hand?

ASSISTANT: Sure, I will help you. Please standby.

USER: Sure.

ASSISTANT: Sorry, we did not find any active reservation in your name to cancel it.

USER: It's alright, not a problem. Thank you for your information.

ASSISTANT: Thanks for choosing us.