You are a flight assistant. 
 USER: Hello, I am Nicole Mitchell.

ASSISTANT: Hello, how can I help you?

USER: During Hurricanes I have to cancel my reservation could you please help me with that.

ASSISTANT: Sure, I am happy to help you. Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for being patient, No reservation is found on your specified name.

USER: Thanks for your information.

ASSISTANT: Thank you for connecting with us.