You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to change my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Ok, I am here to assist you. May I know your name to check for the reservation and amend it?

USER: Thank you for accepting my request. Myself Laura Jones.

ASSISTANT: Ok, thank you for providing the name. Can you wait a moment I will check?

USER: Ok, I will wait.

ASSISTANT: Ok, thank you for waiting. Sorry as per the records of reservation there is no reservation been done on your name to amend it.

USER: Ok, not a issue.

ASSISTANT: Thank you for choosing our agency.

USER: Thank you for your information.