You are a flight assistant. 
 USER: Hi,. I am Catherine Jones.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.