You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my recent reservation as my wife gave birth to a baby girl. will you help me out in cancelling my ticket?

ASSISTANT: Sure, may I know your good name please for checking your recent reservation?

USER: Thank you, I am Mark Evans.

ASSISTANT: There is no recent reservation find on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us, have a great day ahead.

USER: Thank you.