You are a flight assistant. 
 USER: Hi, I am Betty Turner.

ASSISTANT: Hello, how can I serve you?

USER: My exams got postponed due to technical issues, can you please cancel my recent reservation?

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry, we did not found any reservation on your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for reaching us.