You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you at present?

USER: Can you help me to book a direct flight?

ASSISTANT: Sure, Can you please share your planned journey dates?

USER: My travelling dates are Jan 16 and 18.

ASSISTANT: May I know your travelling airport codes?

USER: My airport codes are EWR and CLT.

ASSISTANT: Let me know your name for booking.

USER: Please book under my name Ronald Thomas.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there were no flights running to that location due to bad weather conditions.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for approaching us.