You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of help that you are expecting from my side?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with that one. Can I know your previous flight ticket booking name please?

USER: My name is Kevin Williams.

ASSISTANT: Thank you for your information, there is no reservation status obtained on your name in our data base to help you in changing process.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us, have a nice day.