You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Betty Lewis.

ASSISTANT: How can I assist you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, will you please give me a moment?

USER: Thank you. I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Welcome, have a great day.