You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you help me with the cancellation?

ASSISTANT: Sure, we will surely help you.

USER: Thank you.

ASSISTANT: Can I have your name to check the details?

USER: I am Patrick Edwards.

ASSISTANT: Ok, please wait a moment. I will check and get back to you with the current status.

USER: Sure.

ASSISTANT: Unfortunately, there is no active reservation on the name Patrick Edwards.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for consulting us.