You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: Joseph Evans.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.