You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I AM Rebecca Adams.

ASSISTANT: How can I help you?

USER: I am planning to cancel my recent reservation, due to some work.

ASSISTANT: Fine, please be on hold.

USER: Can you please cancel my ticket? Sure.

ASSISTANT: I found your reservation and I have successfully cancelled it.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.