You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ashley Wright.

ASSISTANT: Ashley Wright, how may I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for choosing us.