You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Timothy Evans. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.