You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Shirley Hill. I want to cancel my recent reservation due to bad weather condition, can you please help me?

ASSISTANT: Ok, please wait I will revert you in a moment.

USER: Ok.

ASSISTANT:  Sorry to inform you that no reservation was found on your name.

USER: No problem, thank you.

ASSISTANT:  Thank you for availing us.