You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I have to cancel my reservation as I met with an accident, can you please do that for me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation?

USER: Sure, my name is Edward Hernandez.

ASSISTANT: Sorry to say that, no reservation found based on your name.

USER: Not an issue, thank you very much for checking.

ASSISTANT: Thank you for reaching us.