You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out. May I know your travelling dates please? If you provide your name I will search with that?

USER: Sure, my name is Richard Thomas.

ASSISTANT: Wait a moment please.

USER: Ok, take your time.

ASSISTANT: Richard Thomas, we haven't found any reservation under your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.