You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I am here to help you with that. Can you please share your name?

USER: Thomas Carter here.

ASSISTANT: Please hold on for a while.

USER: Ok.

ASSISTANT: Here, I found your reservation and it is successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us, have a nice day.