You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, please share your name.

USER: Check reservation on the name Sandra Nelson.

ASSISTANT: Please wait for a while, I will check your reservation and revert back to you shortly.

USER: Sure.

ASSISTANT: We have found your reservation, shall I cancel it?

USER: Yes, proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your services.

ASSISTANT: Thank you for reaching us.