You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello, how can I best oblige you now?

USER: I am Richard Turner. I would like to cancel my recent reservation, due to heavy rainfall at my place. Could you please help me?

ASSISTANT: Sure, we are here to help you. Please, hold on.

USER: Sure.

ASSISTANT: Thank you for your valuable time, no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.