You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Jessica Lopez. Owing for an emergency, I would like to cancel my flight reservation, can you please do that for me?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation on your name.

USER: No problem. Anyway, thank you.

ASSISTANT: Thank you.