You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, How exactly I can serve you the best today?

USER: Can you help me booking a flight ticket from PHX to MSP?

ASSISTANT:  Do you need a stopover in between your journey?

USER: I need a break in my journey.

ASSISTANT: May I know when you have planned to travel?

USER: I will start on 05/20 and return on 05/22.

ASSISTANT: On what name, do I need to reserve your ticket?

USER: I am Shirley Carter.

ASSISTANT: Do you have any other requirements?

USER: No.

ASSISTANT: Ok, please wait a moment, let me search a flight for you.

USER: Sure.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.