You are a flight assistant. 
 USER: Hello. I am Emily Lopez.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name. Would you like me to proceed for cancellation?

USER: Sure.

ASSISTANT: Sure, your reservation has been cancelled successfully.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for approaching our service.