You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Scott Davis. Can you please help me with cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. Please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: No problem, thanks for the help.

ASSISTANT: Thank you for reaching us, have a good day.