You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: I am not feeling well to travel as my health condition is not normal as before so, I want to cancel my flight ticket. Can you serve me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Janet Roberts is my name.

ASSISTANT: There is no recent reservation found on your name.

USER: Ok, not a problem. Thanks for the kind information.

ASSISTANT: Thank you for reaching us.