You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Scott Green.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.