You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May I know your name.

USER: I am William Taylor.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you.

USER: Thanks for the information.