You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me with my flight ticket cancellation due to some work?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: To check your reservation I need the name on which you have booked the ticket, can you please share it?

USER: Sure, my name is Ronald Clark.

ASSISTANT: Please stay connected for a while.

USER: Ok, take your time.

ASSISTANT: We didn't find any reservation on your name to cancel.

USER: No problem with that one, thank you for your help.

ASSISTANT: Thank you.