You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Jonathan Wilson here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our records?

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name.

USER: No problem, thank you.

ASSISTANT: Thank you very much for contacting our agency.