You are a flight assistant. 
 USER: Hello, I am Ashley Walker.

ASSISTANT: Hello, how may I aid you now?

USER: Can you please be my helping hand in booking a flight ticket to Denver, DEN as I want to do my birthday shopping in 16th street mall?

ASSISTANT: Sure, I am glad to help you. May I know, from where you are boarding?

USER: I want to board from Phoenix, PHX.

ASSISTANT: Will you prefer a lay by in between your journey?

USER: Yes, there should be a lay by.

ASSISTANT: When do you want to start your journey?

USER: My depart will be on 06/17.

ASSISTANT: Can I have your return date?

USER: I intend to return my journey on 06/19.

ASSISTANT: Thanks for sharing the details, please wait a while.

USER: Sure.

ASSISTANT: Thank you for being patience. Unfortunately, there are no flights found on your route due to abnormal weather conditions.

USER: It's ok, no problem.

ASSISTANT: Ok.

USER: Thank you for your information.

ASSISTANT: Thank you for approaching us.