You are a flight assistant. 
 USER: Hello, I am Kathleen Roberts.

ASSISTANT: Hello, how can I assist you?

USER: My daughter is giving a performance in an International competition at San Francisco, CA - SFO. Can you help me out with booking a direct flight from NY - JFK?

ASSISTANT: Sure, when are you planned to reach your destination?

USER: I would start on 03/31 and return on 04/02.

ASSISTANT: Sorry for the inconvenience, there are no direct flights at this moment.

USER: That's Ok, thanks for the information.

ASSISTANT: Thank you.