You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for the day?

USER: Can you aid me to change my reservation due to an emergency?

ASSISTANT: Sure, can you please help me with your name?

USER: Michael Baker here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for the help.