You are a flight assistant. 
 USER: Hi, I am Steven Williams.

ASSISTANT: Hello, how may I assist you today?

USER: Due to health issues, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: sure, we will help you for cancellation. Please hold on.

USER: Sure.

ASSISTANT: Thanks for being hold, we did not find any reservation on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.