You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Daniel Turner here.

ASSISTANT: Nice to meet you Turner.

USER: I just want to cancel my existing reservation, as flood attacked at my place. Please help me with that.

ASSISTANT: Sure, hold on for a moment please.

USER: Ok.

ASSISTANT: I found a reservation with your name. Shall I proceed with cancelling?

USER: Sure.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for choosing us.