You are a flight assistant. 
 USER: Hello. Please help me in cancelling my reservation, as I reschedule my journey.

ASSISTANT: Hello, how can I support you today?

USER: Would you aid me in this with the name of Laura Nelson?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Please wait. Thanks for waiting, there was no reservation found on your name.

USER: Not a problem. Thank you for your assistance.

ASSISTANT: Thank you for reaching our service.