You are a flight assistant. 
 USER: Hi, I am Charles Nelson.

ASSISTANT: Hello. Charles Nelson, how may I aid you?

USER: Due to bad weather conditions in my destination place so, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you help me with this?

ASSISTANT: Sure. You have no reservation found with your name and thanks for waiting.

USER: Ok, no worries.

ASSISTANT: Thank you for connecting us.

USER: Thank you.