You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I am Rachel Evans. I have to cancel my flight ticket due to the trip got cancelled, can you please help me in that one?

ASSISTANT: Sure, I am here to help. Please hold on.

USER: Thank you and I can wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem with that one, thank you for your search and providing the information.

ASSISTANT: Thank you for reaching us.