You are a flight assistant. 
 USER: Hi, I am Stephanie Carter.

ASSISTANT: Hello, how may I assist you?

USER: My best friend has recently met an accident. So, I have to cancel my flight reservation for upcoming holiday. Please, assist me through it.

ASSISTANT: Sure, please wait for a moment.

USER: OK, take your time.

ASSISTANT: We have found a reservation on your name and it has been cancelled.

USER: OK, thank you very much.

ASSISTANT: My deep condolences with your friend.

USER: I appreciate your concern.