You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your good name please?

USER: Sure, I am Nancy Taylor.

ASSISTANT: How may I support you today?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it is successfully cancelled.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.