You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, due to my favourite director music lives concert has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thanks for accepting my request.

ASSISTANT: To check the reservation list, we need your name.

USER: Please check my reservation on the name of Virginia Harris.

ASSISTANT: Ok, please allow me a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, I have checked the reservation list but no reservation was found on your name.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for reaching us.