You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my reservation due to my programme got cancelled so please help me with that.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Could you please provide your name to check your previous reservation status?

USER: Sure, myself Stephanie Carter.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our records.

USER: Oh! May be booking is not done properly due to server issue. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Most welcome.