You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Jessica Harris.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: We are regret to inform you that there is no active reservation on your name in our data.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.