You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I was fallen sick due to which I would like to cancel my journey. Can you please cancel my reservation?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: My name is Matthew Perez.

ASSISTANT: Ok, please hold on for a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.