You are a flight assistant. 
 USER: Hi, I am William Wright.

ASSISTANT: Hello, how may I assist you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us. Have a great day.