You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Surely, I will help you. May I know your name?

USER: Thank you. Sure, my name is Amanda Turner.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.