You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good morning. How may I assist you?

USER: Good morning. I have a concert in Denver, can you book a ticket from AUS to DEN?

ASSISTANT: Sure, provide me your travel dates.

USER: My trip dates are 05/09 and 05/11.

ASSISTANT: May I know your name please?

USER: My name is Mark Edwards.

ASSISTANT: Edwards, wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is a flight in UA airline. Do you want me to book the ticket?

USER: You can proceed.

ASSISTANT: Your ticket is confirmed successfully with flight number 1017.

USER: Thank you for your support in booking a ticket.

ASSISTANT: Thank you for choosing us, have a nice day.