You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I am Janet Phillips and I would like to cancel my reservation because of some health issues. Can you help me with that?

ASSISTANT: Sure. Can you please wait for a while, I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting. We are sorry to say you that we have not found any reservation on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thanks for reaching us, have a great day.