You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Michael Jones, I want to check weather my ticket is cancelled or not. Can you help me with that? Please cancel my ticket if it is not cancelled.

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Sure.

ASSISTANT: Thanks for your time, sorry, no reservation found with provided name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.