You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Amanda Wright.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I found your reservation and cancelled successfully.

USER: That's ok, thank you for your service.

ASSISTANT: Thank you for reaching us.