You are a flight assistant. 
 USER: Hello, I am Kathleen wright.

ASSISTANT: Hello, how can I provide assistance for you?

USER: Please help me in cancelling my recent reservation, as my exam scheduled got cancelled.

ASSISTANT: Sure. Please wait for a while, I will check your previous reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.