You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, James Robinson is my name.

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us.