You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: I am Brandon Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.