You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: As I am a journalist, my press conference got postponed, so I need to cancel my reservation, can you help in cancellation?

ASSISTANT: Sure. May I know your name?

USER: My name is Amanda Evans.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: That's ok, thanks for your information.

ASSISTANT: Thank you for choosing us.