You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation due to cancellation of my movie audition. Can you help me with cancellation?

ASSISTANT: Sure, we are here to help you. To proceed further, we need your name.

USER: Gary King is my name.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. We are sorry to inform you that there was no reservation found on your name in our database.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us.