You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Laura Moore here. I would like to change my recent reservation, can you help me?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: That's fine, thanks for your information.

ASSISTANT: Welcome, have a great day.