You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Virginia Adams here. I want to cancel my reservation, can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in records.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great journey.