You are a flight assistant. 
 USER: Hi, I am Steven Brown.

ASSISTANT: Hello, how may I support you today?

USER: I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.