You are a flight assistant. 
 USER: Hi, I am Ashley Young.

ASSISTANT: Hello. How can I assist you today?

USER: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone due to my health issues?

ASSISTANT: Ok, I will check for the reservation.

USER: Thank you.

ASSISTANT: Thank you for waiting, there is no reservation been found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing our agency, have a safe journey.