You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Shirley Garcia.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to cancel my conference.

ASSISTANT: Sure, I will help you, please wait for a while.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Not an issue, thanks for your help.

ASSISTANT: Thank you for approaching us.