You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, could I have your name please?

USER: My name is Jessica Taylor.

ASSISTANT: Ok, please allow me a moment.

USER: Ok, take your time.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us, have a great day.