You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to book a ticket from CLT to ATL, can you help me?

ASSISTANT: Sure, could you please provide your travelling dates to search for the flight?

USER: My travel dates are 04/17 and 04/19.

ASSISTANT: Ok, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: No problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Myself Matthew Allen.