You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best abet you?

USER: Due to heavy rain, I want to change my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name to check in our reservation list?

USER: Katherine Scott here.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for contacting us.