You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you aid me in cancelling my existing reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Ronald Young.

ASSISTANT: Ok, please wait a minute.

USER: Take your time.

ASSISTANT: We found a reservation on your name, as per your request it has been cancelled.

USER: Thank you for the support.

ASSISTANT: Thank you for reaching us.