You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, please share me your good name.

USER: My name is Scott Thomas.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for communicating with us.