You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status. May I know your name please?

USER: Sure, myself George Davis.

ASSISTANT: Davis, there is no active reservation with your name in records.

USER: Oh! It might be cancelled already. Anyway, thank you for your time.

ASSISTANT: It's my pleasure.