You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I made an earlier reservation to attend a meeting, due to some problems it got postponed. Can you please change my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: My name is Janet Collins.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.