You are a flight assistant. 
 USER: Hi. Shirley Roberts here.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: I want to book a flight ticket from MSP to EWR. Can you help me in that?

ASSISTANT: Sure, I am ravish to help you.

USER: Thank you.

ASSISTANT: Ok, when did you scheduled to travel & return?

USER: My trip dates are Sept 26 to Sept 28.

ASSISTANT: Do you like to go with a connecting or direct flight?

USER: I need a connecting flight.

ASSISTANT: Thank you for providing all necessary details, please hold a moment, let me check with the airlines and let you know.

USER: Ok.

ASSISTANT: Sorry to inform you that, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, not an issue. I will choose another way to reach my destination. Thank you for your service.

ASSISTANT: Thanks for contacting us, have a happy day.