You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me with changing my previous flight ticket booking due to some issues?

ASSISTANT: Sure, may I know your name please?

USER: Thank you and my name is Amanda Martin.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to make changes further.

USER: Not a problem with that one, thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Welcome.