You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Thank you for your response, my name is Jerry Clark.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it.

USER: It's ok. Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.