You are a flight assistant. 
 USER: Hello. I am Frank Parker.

ASSISTANT: Hello, how can I guide you for today?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Thank you. Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for contacting us, have a nice day.