You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Anna Rodriguez, want to cancel my recent reservation due to some personal issue. Please help me out with that.

ASSISTANT: Sure, I am happy to help you to cancel your recent ticket.

USER: Thank you.

ASSISTANT: Can you please allow me sometime to check your ticket status?

USER: Sure, take your time.

ASSISTANT: I am really sorry to inform you that, there is no active reservation found with your name in our portal to cancel the ticket.

USER: It's ok, thank you for your help.

ASSISTANT: You are most welcome. Thank you for choosing our agency.