You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am concerned to cancel my recent reservation, can you please help me?

ASSISTANT: Sure. I will aid you with that. May I know your name?

USER: The ticket is under the name George Garcia.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.