You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my recent reservation due to financial issues, can you help me?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found for the given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Please let me know your name.

USER: Ok, my name is George Johnson.

ASSISTANT: Thank you.