You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Would it be possible to change my reservation to new trip dates?

ASSISTANT: Sure, may I know your name for the changing process?

USER: Ok, I am Joseph Gonzalez.

ASSISTANT: Thank you, please wait for a moment.

USER: Take your time.

ASSISTANT:  Sorry, we couldn't find a reservation on your name to change.

USER: It's ok, thank you.

ASSISTANT: Welcome, thank you for reaching us.