You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: Ryan Taylor here.

ASSISTANT: Nice to meet you Ryan.

USER: Due to bad weather condition, my music concert has been cancelled. Please cancel my reservation.

ASSISTANT: Sure, please wait for a minute I will check in our database.

USER: Sure.

ASSISTANT: Thanks for your patience. We do not have any reservation with your name in our database.

USER: It's fine. Anyway, thank you for your help.

ASSISTANT: Thanks for contacting us, have a great day.

USER: You are welcome.