You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, due to an emergency. Can you help me?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation process.

USER: Thank you.

ASSISTANT: Can I have your name to check the reservation status?

USER: Sure, I am Anna Campbell.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no active reservation found on your name to cancel.

USER: Ok fine, thank you for your information.

ASSISTANT: You are most welcome. Thank you for reaching us.