You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Eric Adams, I want to cancel my reservation due to sudden change in the climate.

ASSISTANT: Sure, I will help you out.

USER: Ok, sure.

ASSISTANT: Please wait a moment.

USER: Sure, please take your time.

ASSISTANT: Sorry, there are no resevations found.

USER: It's ok, anyway thank you for the help from your side.

ASSISTANT: Thank you for choosing us.