You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Richard Brown here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I can help you with that, please wait for a minute.

USER: Ok, I will wait.

ASSISTANT: I could not find any reservation with your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: My pleasure.