You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Jones here.

ASSISTANT: How can I assist you?

USER: Due to sudden changes, my exams has been postponed. can you please help me with it?

ASSISTANT: Sure, please wait I will revert you in a moment.

USER: Ok.

ASSISTANT: We found reservation and it is cancelled on your request.

USER: Thank you.

ASSISTANT:  Thank you for availing us.