You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to a sudden meeting at office with my client on my boarding day, I want to cancel my recent reservation. Can you assist me with that?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Can I know your name?

USER: Sure, my name is Debra Wright.

ASSISTANT: Ok, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not find any reservation on your name.

USER: No issue, thanks for your response.

ASSISTANT: Thank you for availing us.