You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can help you at this moment?

USER: Melissa Gonzalez here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure Melissa Gonzalez, I am happy to help you with that.

USER: Thanks for that.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok, I will wait.

ASSISTANT: Sorry Melissa Gonzalez, no reservation has found under your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing us, have a good day.