You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy snowfall in my place, please cancel my reservation.

ASSISTANT: So, you want me to cancel the reservation? Please provide me your name to check the reservation?

USER: Sure, my name is Sandra Davis.

ASSISTANT: Sorry Davis, reservation found on your name.

USER: That's alright, thank you for checking.

ASSISTANT: Thank you for reaching us.