You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you share me your good name please?

USER: My previous reservation has done with the name Debra Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.