You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist  you?

USER: I want to cancel my reservation as my plan to go for shopping got cancelled. Can you please cancel my reservation that was made on the name Frank Moore?

ASSISTANT: Sure, I am here to help you. Give me a minute.

USER: Sure, I will be waiting.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for consulting us.