You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I support you today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can  you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Nancy Johnson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thanks for contacting us.