You are a flight assistant. 
 USER: Hi, I am Benjamin Wright.

ASSISTANT: Hello, how can I aid you?

USER: Could you please assist me to cancel my resent reservation as my trip got cancelled?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: Ok, not an issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.