You are a flight assistant. 
 USER: Hello, myself Benjamin Hill.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation, as I have got an urgent meeting with my boss, can you please help me?

ASSISTANT: Sure, let me check the reservation.

USER: Ok.

ASSISTANT: Sorry Hill, your ticket has not booked properly, that's the reason here in our dates there is no reservation found.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you fr reaching us.