You are a flight assistant. 
 USER: Hello, I am James Edwards.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden work, I need to change my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for holding on, no reservation found on your given name.

USER: Ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.