You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please help me in that cancellation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Kimberly Robinson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for opting us.