You are a flight assistant. 
 USER: Hello, I am Pamela Mitchell.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I have planned to participate in Death Valley Adventure at New York, Can you book a direct flight?

ASSISTANT: Sure, May I know your travelling dates?

USER: My depart on 03/11 and return on 03/13.

ASSISTANT: Ok, Please mention your airport codes.

USER: My airport codes are AZ - PHX and NY - EWR.

ASSISTANT: Thank you for the details provided. Please hold on, I will check and revert you.

USER: Sure.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no direct flight available based on your details.

USER: Do not proceed for booking. Thank you for your service.

ASSISTANT: Thank you for opting us, Have a nice day ahead.