You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I can help you. May I know your name to check the status?

USER: My name is Thomas Thompson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time. We found a reservation on your name. Shall I cancel it?

USER: Yes, you can.

ASSISTANT: Your reservation has been canclled.

USER: That was nice and fast.Thank you.

ASSISTANT: Thank you for choosing our service.