You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Ruth Rodriguez. I want to cancel my reservation, due to heavy rainfall. Could you help me in cancellation?

ASSISTANT: Sure, give me a minute. Sorry, there is no reservation found.

USER: Not an issue.

ASSISTANT: Thank you for opting us.

USER: Thank you for your help.