You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Due to weather problems I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we are here to assist you. Please provide your name to check in the reservation list?

USER: I am Nancy Green.

ASSISTANT: Please be on hold for a minute.

USER: Sure.

ASSISTANT: Thanks for holding on, there is no reservation found in your name.

USER: Ok, problem.

ASSISTANT: Thanks for approaching us, we hope to serve you again.

USER: Thanks for your information.