You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I best aid you today?

USER: I need to cancel my recent reservation, can you help me with cancellation?

ASSISTANT: Sure, I can help you in that.

USER: Thanks.

ASSISTANT: May I know your good name to track your details?

USER: Sure, Joseph Walker is my name.

ASSISTANT: Please wait for a while.

USER: OK.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem with that. Leave it. Thanks for the response.

ASSISTANT: Thanks for reaching us. have a great day.