You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Ryan Jones, can you help me for cancelling my recent reservation?

ASSISTANT: Sure, I will help you out.

USER: Thank you.

ASSISTANT: Please hold on.

USER: Ok, I will wait for your reply.

ASSISTANT: Sorry Ryan, there is no reservation on your name in our database.

USER: Oh! It's ok, no problem. Thank you for your services.

ASSISTANT: Thank you for reaching us.