You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: Robert Clark here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your valuable time, unfortunately no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.