You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Pamela Thompson.

ASSISTANT: How may I lend a hand to?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Pamela Thompson, I am willing to help you for this. Let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Pamela Thompson sorry to intimate, no reservation is found with your criteria.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you Pamela Thompson for utilizing our agency.