You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name to check with the status?

USER: My name is James Gonzalez.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.