You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to change my reservation because of bad weather.

ASSISTANT: Sure, may I know your name?

USER: My name is Angela King.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found under your name.

USER: No issue, thank you for the information.

ASSISTANT: Most welcome.