You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Kimberly Wright. I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Sorry, I have not found any reservation under your name in our database.

USER: Ok, thanks for the information.

ASSISTANT: You are most welcome and thank you for choosing us.