You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I serve you now?

USER: Owing to an emergency I had to request for this change reservation.

ASSISTANT: Sure, I will help you with that. Please mention the name on which the reservation is made?

USER: Scott Thompson is the name.

ASSISTANT: Thank you for the name, please wait for a moment while I check for the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our data.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, we hope see you again.