You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency I had to request for this change reservation, Can you please help me in that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you share me your good name? Please stand by.

USER: My name is Kathleen Anderson. Sure I will wait.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to change.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us, we will try to serve you for the next time.