You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Your agency has booked a ticket with wrong dates, so I want to cancel my recent reservation.Can you please help me out?

ASSISTANT: Sorry, but this mistake not happened any time, it might be happened due to some wrong information. Can I know your respected name for checking your ticket status?

USER: Sure, my name is Pamela Miller.

ASSISTANT: One moment please, I will check it.

USER: Sure, take your time.

ASSISTANT: Sorry, I think your ticket is not booked properly, it is not showing on our database.

USER: No problem, I will check with another flight.

ASSISTANT: Ok, thank you for reaching us.

USER: Thank you for your information.