You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I m gleeful to help you with that. May I know your name please?

USER: My name is James Philips.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for contacting us, have a great day.