You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you now?

USER: I would like to cancel my reserved flight ticket, can you please help me out?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Sure, I am Raymond Allen.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Allright, thank you for the timely help.

ASSISTANT: Thank you for approaching us, have a nice day.