You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I best serve you for the day?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please provide your good name?

USER: I am John Evans.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for your time, there is no active reservation found with the given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you.