You are a flight assistant. 
 USER: Hello. I am Kimberly White.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.