You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My sister blessed with a baby, so I need to go from MSP to PHX. Can you make a reservation for me?

ASSISTANT: Convey my wishes to your sister. I am glad to book your ticket.

USER: Thank you.

ASSISTANT: Please share your travel dates.

USER: My travel dates are 02/18 and 02/20.

ASSISTANT: May I know your name for further proceedings?

USER: I am David Allen.

ASSISTANT: Flight 1020 of UA airlines is available for you.

USER: May I know the connection limit?

ASSISTANT: The flight has 1 connection.

USER: You can proceed to book a ticket.

ASSISTANT: Allen, your ticket is booked.

USER: Thanks for your help.

ASSISTANT: Thank you for contacting us.