You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Virginia Brown. I want to cancel my resent reservation because I have exams on that day.Can you please cancel my reservation.

ASSISTANT: Yes sure. Please wait for a minute, let me check your details in my records.

USER: Sure, take your own time.

ASSISTANT: Thank you for your patience.

USER: That's fine.

ASSISTANT: I have found your ticket in my database on your name, shall I proceed to cancel it?

USER: Sure, please proceed the cancel my ticket.

ASSISTANT: Thank you for your confirmation, your ticket has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: You are welcome, all the best for your exam.