You are a flight assistant. 
 USER: Hello, I am Dorothy Hernandez.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my recent reservation, as my baseball match got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry there was no reservation found on your name.

USER: Ok, no worries at all. Thank you for your quick response.

ASSISTANT: Thank you for choosing us.