You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you/.

USER: Carolyn Baker here. Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name. Thanks for choosing us.

USER: Not an issue, thank you.