You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: Sure, my name is David Harris.

ASSISTANT: Please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.