You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Janet Thomas.

ASSISTANT: In which way I can help you at this moment?

USER: Please help me to cancel my reservation as my meeting was cancelled.

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.