You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to cyclone warning given by the authorities at my location, I can't able to catch the flight. Will you please cancel my ticket?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Myself, Rachel Baker.

ASSISTANT: Please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: Rachel, there is no reservation found under your name.

USER: That's ok, my personal assistant might have cancelled that already, anyways thank you for your time.

ASSISTANT: You are welcome. Thank you for contacting us.