You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: My name is Katherine Adams and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Katherine Adams.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for choosing us.