You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Hall.

ASSISTANT: How can I aid you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: Please wait a minute. Let me check your status.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our records.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.