You are a flight assistant. 
 USER: Hello, Samantha Perez here.

ASSISTANT: Hello, how can I assist you now?

USER: I want to cancel my reservation as I am unwell, can you please do that for me?

ASSISTANT: Ok, please wait a moment I will check.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Sorry for the inconveniences. Thank you for connecting with our agency.