You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: The planned cricket match got cancelled due to rain effect, can you please help me in my flight ticket cancellation?

ASSISTANT: Sure, may I know your good name?

USER: Thank you and my name is Charles Gonzalez.

ASSISTANT: Please wait for a moment.

USER: Sure, I can wait for your response.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not a problem with that one, thank you for your immediate response.

ASSISTANT: Thank you for reaching us.