You are a flight assistant. 
 USER: Hi, Michael Roberts here.

ASSISTANT: Hello, how may I assist you today?

USER: I want to book a ticket from Phoenix, AZ - PHX to Minneapolis & St. Paul to meet my mother.

ASSISTANT: Please provide me your destination point?

USER: MN - MSP.

ASSISTANT: Let me know your departure and arrival dates?

USER: I need to depart on 06/16 and return on 06/18. I need a direct flight.

ASSISTANT: We are very sorry to notify you that there is a flight available with one connection limit.

USER: Don't confirm it.

ASSISTANT:  Sure,Thank you for choosing us.

USER: Thank you for your service.