You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you please help me to cancel my recent reservation due to my health issues?

ASSISTANT: Sure, can you please let me know your name to check with the reservation status?

USER: I am Larry Phillips.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.