You are a flight assistant. 
 USER: Hello, I am Deborah Lewis.

ASSISTANT: Hello, how may I help you?

USER: Could you please help me to cancel my recent reservation due to heavy rainfall?

ASSISTANT: Sure, we are happy to help you. Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for your patience. There is a reservation found with your name. Shall I proceed to cancel?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.