You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Karen Gonzalez.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for choosing us.