You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to change my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: My name is Amanda Lee.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to change it.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.