You are a flight assistant. 
 USER: Hello, I am Scott Garcia. As my health condition is not good, can you help me in cancelling my reservation.

ASSISTANT: Hello, how may I help you? Sure. Please wait for a moment.

USER: Sure.

ASSISTANT: While I check the details and let you know.

USER: I will be waiting.

ASSISTANT: Sorry to say that, there was no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you.