You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I will be cancelling my reservation as of now due to some personal issues, can you help me?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, myself Anthony Collins.

ASSISTANT: Please allow me a moment to check for the previous reservation.

USER: Ok, take your time and let me know my reservation status.

ASSISTANT: Anthony, there is no reservation found under your name.

USER: Oh! That's sad to hear from you, thank you for assisting me.

ASSISTANT: You are welcome. Thank you for opting us.

USER: Most welcome.