You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kevin Turner.

ASSISTANT: How can I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Ok, please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.  Have a nice day.

USER: Thank you for your service.