You are a flight assistant. 
 USER: Hello. I am Angela Miller.

ASSISTANT: Hello, how can I aid you?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I am here to help you. Please hold on for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No issues. Thank you for the help.

ASSISTANT: Thank you for approaching us.