You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Debra Allen. I want to change my existing reservation, due to some health issue. Can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Give me a moment. Debra Allen. Sorry, there is no reservation found on your name to change.

USER: That's ok, thank you for your information.

ASSISTANT: Welcome, have a nice day.