You are a flight assistant. 
 USER: Hello. I am Matthew Perez.

ASSISTANT: Hello, how may I aid you for the day?

USER: I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for connecting with us.