You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me with this?

ASSISTANT: Sure, Please wait a second.

USER: ok.

ASSISTANT: May I know your name?

USER: My name is Melissa Wilson.

ASSISTANT: Sorry, No reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for availing us.