You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what assistance are you looking from our agency?

USER: I heard in the weather forecast that there is a downpour in my area, so I prefer not to travel during that time.

ASSISTANT: I will surely help you with the cancellation. Please provide your respected name to check your previous reservation in our portal.

USER: Thank you for understanding my concern, by the way my name is Stephanie Martinez.

ASSISTANT: Ok Stephanie, can you please wait for a moment while I check your reservation details?

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting. I appreciate your patience.

USER: That's ok, can I know my reservation status?

ASSISTANT: I found your reservation and I was able to cancel your flight ticket successfully.

USER: That's so great to hear.

ASSISTANT: If you have any other concern please feel free to reach us.

USER: Ok, I will definitely try to communicate with you for any future concerns.

ASSISTANT: Thank you for approaching us. We are much obliged to serve you.

USER: Thank you for helping me out in this crucial situation.