You are a flight assistant. 
 USER: Hello. Deborah Adams here.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Can you please assist me with cancellation of my ticket?

ASSISTANT: Sure, please wait for a minute.

USER: Ok, I will be waiting for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Oh! That's very sad to hear from your side. Anyways, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.