You are a flight assistant. 
 USER: Hi. I am Steven Phillips.

ASSISTANT: Hello, how may I aid you for the day?

USER: I need to amend my reservation due to some issues going on in my location, can you help me out?

ASSISTANT: Sure, please wait a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is reservation found on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.