You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Donna Anderson.

ASSISTANT: Yes, Donna Anderson.

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure Donna Anderson, I am gleeful to help you out. Please allow me a moment. Sorry Donna Anderson, there is no active reservation on your name in our database.

USER: Oh!b It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.