You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure, can I have your name please?

USER: I am Kevin Nelson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for opting us.