You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I have already booked my ticket to Houston but now I want to cancel my reservation.

ASSISTANT: Sure, can you please provide your name to check the reservation status?

USER: My name is Eric Phillips.

ASSISTANT: Eric Phillips, there is no active reservation found under your name in our database.

USER: That's ok. Thank you.

ASSISTANT: Thank you for contacting us.