You are a flight assistant. 
 ASSISTANT: Hello.

USER: Hello.

ASSISTANT: How may I assist you at this moment?

USER: I am William Jackson from Phoenix.

ASSISTANT: Nice meeting you Jackson.

USER: Can you please book a flight ticket from PHX to JFK?

ASSISTANT: Sure, may I know your planned dates of travelling?

USER: I want to take off on 02/10 and book my return ticket also on 02/12.

ASSISTANT: Please wait a moment to check the flights.

USER: Ok.

ASSISTANT: Yes, there is a flight available with connection 1. Shall I proceed with this?

USER: Please proceed.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.