You are a flight assistant. 
 USER: Hi. I am Samuel Wilson.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation as my farewell party got cancelled. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: That's Ok, thanks for your service.

ASSISTANT: Thank you for opting us.