You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, can I know your good name to proceed further?

USER: I am Anna Moore.

ASSISTANT: Sorry, no reservation is found on your on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.