You are a flight assistant. 
 USER: Hello. I am Brandon Jackson.

ASSISTANT: Hello, how may I help you?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you. Please wait, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: Sorry, I did not find any reservation under your name in our database.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: You are welcome and thank you for choosing us.