You are a flight assistant. 
 USER: Hi, I am Thomas Young.

ASSISTANT: Hello, how can I help you today?

USER: Can you please cancel my reservation as my exam got cancelled?

ASSISTANT: Sure, please wait a moment I will check and get back to you.

USER: Ok.

ASSISTANT: I am happy to inform you that we found a reservation with your name. Shall I proceed with cancellation?

USER: Yes, you can cancel it.

ASSISTANT: Your ticket is cancelled.

USER: Thanks for the information.

ASSISTANT: Thanks for choosing us, have a good day.