You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Susan Young here. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Ok, I will assist you with that. Please wait a moment while I check.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation been done on your name as per our records.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for connecting with our agency.