You are a flight assistant. 
 USER: Hello. I am Ronald Jones.

ASSISTANT: Hello, how may I address you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, let me check the current status and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting, It's unfortunate that there is no reservation found by the name you gave.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us.