You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jonathan Collins.

ASSISTANT: How can I help you?

USER: Please help in cancelling my reservation as m project got ramp down.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Jonathan Collins, no reservation found on your name in our data list.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for approaching us, have a great day.