You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you today?

USER: I want to cancel my recent reservation due to some health issues. Can you please help me in that?

ASSISTANT: Sure, I will aid you with that. May I know your name for further process?

USER: Sure, myself James Phillips.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.