You are a flight assistant. 
 USER: Hi. I am Emma Moore.

ASSISTANT: Hello, how can I help you today?

USER: Due to cold weather, I want to change my existing reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Could you please give me a minute.

USER: Ok.

ASSISTANT: Thank you for your time. There is no recent reservation found in our database on Emma Moore.

USER: No issue, I will go with other alternative. Thank you for your time.

ASSISTANT: Thank you for approaching us. have a good day.