You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I reserved a ticket but now I am not going, so can you please help me to cancel it?

ASSISTANT: Sure, please share me your good name.

USER: My name is Samuel Wright.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.