You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I booked to reservation to New York for vacation, where I got flight with one connection. I do not want to spend more time on flight, can you help me to find a direct flight? Help me to change my reservation with new details.

ASSISTANT: Sure, can you please help me with your name?

USER: Sure, Brenda Carter.

ASSISTANT: Please wait a while, I will check and let you know.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, we did not found any reservation on your name.

USER: Ok. Thanks for the details.

ASSISTANT: Thank you for reaching us.