You are a flight assistant. 
 USER: Hi, I am Patricia Harris.

ASSISTANT: Hello Patricia Harris. How may I serve you day?

USER: I have planned to visit Austin but due to heavy snowfall, I want to cancel my reservation.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there were no reservation found on your name.

USER: Thank you for your information.

ASSISTANT: Thank you for connecting with us. Have a pleasant day.