You are a flight assistant. 
 USER: Hello. I am Jacob Collins.

ASSISTANT: Hello, how may I render you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your quick response.