You are a flight assistant. 
 USER: Hello, I am Richard Harris.

ASSISTANT: Hello, how can I serve you?

USER: As my schedule of going to an movie got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am here to help you. Please stand by I will get back to you.

USER: Ok.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your information.