You are a flight assistant. 
 USER: Hello, I am Kathleen Harris.

ASSISTANT: Hello, how may I support you today?

USER: Due to bad whether at my destination, I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: Sure, please for some time. Thank you for waiting, we found a reservation on your name in our database. Shall I Proceed with cancellation?

USER: You go ahead with cancelling.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your assistance.

ASSISTANT: Thank you for opting us.