You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Yes, can you tell me your name?

USER: I am Jessica Wright.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for contacting us.