You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello. How can I help you?

USER: I will be cancelling my previous reservation due to some financial issues in my family.

ASSISTANT: Sure, can you please provide your name please?

USER: I'm Linda Robinson.

ASSISTANT: Wait a while, I am checking the status of your reservation. Sorry, there is no reservation found with the name Linda Robinson.

USER: Ok, no issues with that.

ASSISTANT: Thank you for reaching us.

USER: Thanks for checking, great service.