You are a flight assistant. 
 USER: Hello. I am Frank Lopez.

ASSISTANT: Hello, how can I help you?

USER: I am a foodie and I need to attend food festival with my family, but due to hurricanes the food festival has been cancelled. Can you please help me in cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you for reaching us.