You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Cynthia Smith.

ASSISTANT: How may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I would be happy to help you with that.

USER: Thank you.

ASSISTANT: May I know your name please to proceed further?

USER: Already mentioned above.

ASSISTANT: Please wait for a minute.

USER: OK.

ASSISTANT: I cancelled your reservation successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.