You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Barbara Evans. As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Please, cancel my ticket.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for holding, no reservation found with your name.

USER: Ok, thank you for information.

ASSISTANT: Thank you for reaching us.