You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Can you help me to change my reservation?

ASSISTANT: Sure, I will help you with changing, may I know your name please?

USER: My name is Laura Johnson.

ASSISTANT: Please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: I found your reservation may I know your new airport codes?

USER: My codes are AUS and PHX.

ASSISTANT: Please share your travelling dates?

USER: My trip dates are 06/12 and 06/14.

ASSISTANT: JetBlue airline with connection 1 is there, can I proceed?

USER: Proceed with booking.

ASSISTANT: I confirmed your ticket by flight number 1012.

USER: Thank you.

ASSISTANT: It's my pleasure.