You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I have to cancel my previous flight ticket booking due to some health issues, can you please assist me with flight ticket cancellation?

ASSISTANT: Can you please help me with your good name?

USER: Thank you for accepting my request and my name is Raymond White.

ASSISTANT: Sorry, there is no active reservation found on your given name.

USER: Ok, it's alright. I think the ticket booking is not done properly while I was booking. Thank you for providing the information.

ASSISTANT: Thank you for choosing us.

USER: Welcome.