You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for the day?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, I am perky to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Debra Rodriguez.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.