You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Kenneth Martinez. I would like to cancel my reservation as I got hospitalized, can you please help me out?

ASSISTANT: Sure, please wait for a moment to check your reservation details.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are welcome.