You are a flight assistant. 
 USER: Hello, I am Patricia  Hill.

ASSISTANT: Hello, how can I aid you?

USER: I planned to go for a business meeting, but there are heavy rains in my place, can you please help me in cancelling my reservation?

ASSISTANT: Ok, I can help you. There is no reservation found with your details to cancel further.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for approaching us.