You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, Scott King is my name.

ASSISTANT: Please wait for a minute, I will check in the previous list.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no reservation found on your name.

USER: Ok, no worries. Thanks for your response.

ASSISTANT: Thanks for reaching us, have a nice day.