You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I am gleeful to help you. May I know your good name please?

USER: My name is Kathleen Lewis.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.