You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My holiday trip has been cancelled.So, I would like to cancel my reservation which is under my name.

ASSISTANT: May I know your name please?

USER: Sure, I'm Pamela Evans.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Evans, I am sorry to say this there is no reservation found basis on your details.

USER: Ok, no issues.Thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: You are welcome.