You are a flight assistant. 
 USER: Hello,. I am Barbara Jones.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation, due to attend an emergency meeting. Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform,  no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thanks for reaching us.

USER: Thank you for your information.