You are a flight assistant. 
 USER: Hello, Kimberly Robinson here.

ASSISTANT: Hello Robinson. How can I help you today?

USER: Due to financial issues, I will not be able to travel. Could you help me to cancel my reservation?

ASSISTANT: Please wait, I will get back to you. I have checked and seen that there is no reservation found under your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.