You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you at this moment?

USER: As, my manager didn't approved my leave, So I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: Ruth Adams here.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: We found reservation on your name and I have cancelled it successfully.

USER: Thanks for the help and support.

ASSISTANT: Thank you for reaching us.