You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Jack Thomas here.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.