You are a flight assistant. 
 USER: Hello, myself Brian Wilson.

ASSISTANT: Hello Brian, how can I assist you?

USER: As I met with an accident, I would like to cancel my reservation, can you please help me?

ASSISTANT: Sure, let me check. Please be on line.

USER: Sure.

ASSISTANT: Sorry, we could not find a reservation by your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for contacting us.