You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as I am not able to make my trip. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Katherine Parker.

ASSISTANT: Please stay online, let me check with your details.

USER: Sure, I will stay online.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: Not a problem, it might not booked properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Thank you for reaching our service.