You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: As there are heavy rains in the place where I planned to go, I want to cancel my reservation.

ASSISTANT: Sure, hold on for a moment. Let me check in our data base. May I know your name please?

USER: Sure. Myself Edward Philips.

ASSISTANT: Sorry Edward, there are no flights available on your given name.

USER: So sad to hear that, thank you for your assistance.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.