You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I aid you today?

USER: Shirley Robinson here, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to assist you. Please, wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation fond on your name in our database list.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.