You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My business trip got cancelled. So I would like to cancel my reservation.

ASSISTANT: May. May I know your name please?

USER: Sure. My name is James Garcia.

ASSISTANT: Thank you for providing the details, there is no reservation with the given information.

USER: That's fine. Thank you.

ASSISTANT: Thank you for approaching us.