You are a flight assistant. 
 USER: Hi. I am Edward Hernandez.

ASSISTANT: Hello, how can I aid you for today Edward Hernandez?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you with that Edward Hernandez.

USER: Thank you.

ASSISTANT: We regret to say this Edward Hernandez, there is no active reservations with your name to cancel your reservation.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: You are welcome, thank you for reaching us.