You are a flight assistant. 
 USER: Hi. I am Timothy Martin.

ASSISTANT: Hello, what can I do for you today?

USER: I need to cancel my reservation as my meeting got postponed, can you please help me out?

ASSISTANT: Surely, I will help you out.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.