You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me for cancellation?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you please share your good name to proceed further?

USER: Sure, please check the reservation on the name of Cynthia Lewis.

ASSISTANT: Please be on hold. There is no reservation found on your name in our database to cancel it.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.