You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please assist in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Dorothy Moore.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We found a reservation on your name, shall I proceed with cancellation?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for availing with us.