You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to meet my grand parents at Oakland, I want to book a ticket from HOU to OAK.

ASSISTANT: That's great. I will help you with flight ticket booking. On which dates do you want to travel?

USER: I would like to travel on 09/02 and return on 09/04.

ASSISTANT: Please let me know your good name for documentation process.

USER: Sure, myself Melissa Harris.

ASSISTANT: Ok, please be hold on for a moment to check the flight availability.

USER: Sure.

ASSISTANT: Thank you for waiting. AA airlines is providing a flight 1003 with connection 1 in your travel route. Shall I proceed with booking?

USER: Ok, please book my ticket.

ASSISTANT: Ok Harris, your ticket booking is done with AA airlines.

USER: Thank you for your help.

ASSISTANT: Most welcome. Thank you for contacting us. Have a great journey.