You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name?

USER: Michael Adams here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your details, there is no reservation found on your name in our database to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you.