You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my reservation as I cannot travel because of some personal issue. Could you please do that for me?

ASSISTANT: Yes, I can help you.

USER: Thank you.

ASSISTANT: Can I know your name for checking?

USER: My name is Kevin Rodriguez.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Not an issue, anyway thank you so much for checking.

ASSISTANT: Thank you for reaching us.