You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I made a reservation earlier for a connecting flight now, I want to change it to a direct flight. Can you please change my reservation?

ASSISTANT: Please provide your good name to check the reservation on your name.

USER: Donald Walker is my name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thanks for the information.