You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I am Michelle Edwards.

ASSISTANT: Yes Edwards.

USER: I need to book a ticket to meet my friend in an event which is organised by parents and also I am one of the volunteer that event.

ASSISTANT: Sure, I am here to help you in booking, please share your travelling airport codes?

USER: I want to start my journey from PHX airport and My destination is PHL.

ASSISTANT: When you are going to start your journey and please share your return date also?

USER: I am going to my journey on 12/30 date and my return date is 01/01.

ASSISTANT: I found a flight for you that Southwest airline is providing flight with connection 1 as per your details, can I proceed to booking?

USER: Ok, please confirm my ticket with this airline.

ASSISTANT: I confirmed your ticket by flight number 1029.

USER: Thank you for doing favour for me in reserving my ticket.

ASSISTANT: It's my pleasure, have a nice day.