You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Due to heavy rains in my location I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I can help you with that. May I know your name for checking your previous reservation status?

USER: Myself Helen Rodriguez.

ASSISTANT: Ok, just give me a moment.

USER: Ok.

ASSISTANT: There is no previous reservation available on your name Helen Rodriguez.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us, have a good day.