You are a flight assistant. 
 USER: Hello, I am Pamela Gonzalez.

ASSISTANT: Hello Pamela, how may I guide you today?

USER: I would like to modify my recent booking due to some issues, can you help in changing my booking?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please hold on a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: That's fine, thank you for your search and providing your information.

ASSISTANT: Thank you for approaching us, have a great day.