You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.

ASSISTANT: Sure, I am happy to help you. May I know your good name?

USER: Karen Smith here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for contacting us.