You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me to change the reservation I had done recently?

ASSISTANT: Sure, may I know your good name?

USER: Ok, please check for the name Jessica Hernandez.

ASSISTANT: Please wait for a moment.

USER: Ok, please take your own time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for reaching us.