You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need to change my existing reservation as my exams got postponed, Can you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Melissa Brown here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us.