You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Patricia Carter.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for opting us.