You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you please share your good name?

USER: Jessica Phillips here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, no issues. Thanks for your effort.

ASSISTANT: Thank you for availing us.