You are a flight assistant. 
 USER: Hi. I need to cancel my recent reservation.

ASSISTANT: Hello, how can I help you today? Sure, May I know your name?

USER: The reservation should be on the name of Scott Phillips.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Ok, no issue. Thanks for the information.

ASSISTANT: Thanks for reaching us, have a good day.