You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road.

ASSISTANT: Sure, I am here to help you with your concern. Can I have your name please to check your reservation status?

USER: Nicholas Phillips is my name.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Nicholas Phillips, no reservation has been found on your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.