You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Laura Garcia here. I want to cancel my reservation due to some health issues, can you please help me in that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: That's ok, no problem. Anyway thank you for the information.

ASSISTANT: Your are welcome, thank you for reaching us.