You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: Anna Gonzalez here, due to an emergency I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will check the reservation on your name and get back to you.

USER: Ok.

ASSISTANT: Sorry, we couldn't find any reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.