You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancelling?

ASSISTANT: Sure, may I know your good name?

USER: I am Stephanie Carter.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.