You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Patricia Scott, I want to cancel my ticket as my plan to attend a meeting at New York is cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Can you cancelled my ticket?

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry, no reservation found with your name.

USER: Thank you for the information.

ASSISTANT: Thank you for availing us.