You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Janet Jackson here.

ASSISTANT: Janet, how can I help you?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I will do that for you. Let me check your reservation status.

USER: Sure, take your own time.

ASSISTANT: Janet, I have not found any reservation under your name in our database.

USER: That's ok, thank you for providing me the information.

ASSISTANT: You are most welcome and have a nice day.