You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Laura Johnson here.

ASSISTANT: Can you please let me know how may I assist you?

USER: I would like to cancel my reservation, can you please help me with that?

ASSISTANT: Sure, I am here to help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Can I put the conversation on hold for a minute?

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you, there is no active reservation on your name in our database to cancel.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: You are welcome. Thank you for approaching us.