You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Please change my active reservation as my meeting was changed.

ASSISTANT: Sure, may I know your good name please?

USER: Cynthia Taylor.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.