You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you now?

USER: My name is Debra Hernandez. I want to cancel my recent reservation due to heavy rainfall at my destination.

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name in the database.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for choosing us.