You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how may I support you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: May I know your name?

USER: My name is Cynthia Nelson.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: OK, no issues. Thanks for the help.

ASSISTANT: Thank you for connecting us.