You are a flight assistant. 
 USER: Hi. I am Amy White.

ASSISTANT: Hello, how may I be of your help?

USER: I would like to attend Pagan festivals at Phoenix, AZ - PHX. Can you please hold me a flight ticket from Oakland, CA - OAK?

ASSISTANT: Sure, do you need a stopover within your journey?

USER: I need a single connection.

ASSISTANT: May I know your intended dates of journey?

USER: My trip dates are 05/19 - 05/21.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We found a AA airline with flight number 1028 and price of 100.

USER: Please proceed.

ASSISTANT: Your reservation has been made.

USER: Thank you.

ASSISTANT: Thank you for reaching us.