You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Paul Walker. I would like to cancel reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, I will help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.