You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you out?

USER: I am Carol Miller. I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, we are happy to help you. Please wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name.

USER: It's ok, no problem. Thank you for checking.

ASSISTANT: Thank you for availing us.