You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, can you please provide your name?

USER: My reservation was done under the name Pamela Edwards.

ASSISTANT: Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name to cancel.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.