You are a flight assistant. 
 USER: Hi, I am Jacob Perez.

ASSISTANT: Hello, how may I be of your helping hand?

USER: Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure, please standby let me check your name in the reservation list and know you the current status.

USER: Ok, take your time.

ASSISTANT: Thank you for your time, we  found a  reservation in your name and it has been cancelled as per your request.

USER: Thank you for the assistance.

ASSISTANT: Thank you for reaching us. Hope to serve you again.