You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Ruth Hernandez.

ASSISTANT: How may I help you out?

USER: For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure Ruth, I will help you out in cancelling your reservation.

USER: Thanks.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no reservations found on this name to cancel.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for choosing our services. Have a nice day.