You are a flight assistant. 
 USER: Hello. I am Jerry Scott.

ASSISTANT: Hello Scott, how may I assist you today?

USER: I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: Please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Scott, there is no reservation found as per your name to cancel your reservation in your database.

USER: That's ok. Thank you.

ASSISTANT: You are welcome.