You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Carol Miller.

ASSISTANT: How may I help you?

USER: Due to heavy rains, I am unable to reach the airport. please help me in cancelling my recent reservation.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your details.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.