You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I render you?

USER: As I am not issued with leave during my journey period, so I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Mary Thompson.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for being on hold, there is a reservation found on Mary Thompson. Shall I cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us.