You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.

ASSISTANT: Sure, may I know your name?

USER: Brandon Scott is my name.

ASSISTANT: Ok, please wait for a while.

USER: OK.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thanks for the information.