You are a flight assistant. 
 USER: Hello, I am Jacob Thompson.

ASSISTANT: Hello, how can I serve you?

USER: I need to attend for my grandfather service at Chicago, so can you please help me with that?

ASSISTANT: Sure, let me know your source and destination points?

USER: My source is Austin, TX-AUS and destination is Chicago, IL-ORD.

ASSISTANT: Please share your journey dates.

USER: My travelling date are 11/12 and 11/14.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: We found a flight on UA airline, flight number as 1009 and it cost 200. This is a connecting flight.

USER: Ok, you can confirm my booking.

ASSISTANT: Your ticket has been confirmed on UA airline.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us.