You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Nelson.

ASSISTANT: How can I assist you now?

USER: I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome, have a nice day.