You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: My name is Matthew Garcia.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: I am sorry, no reservation found under your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are welcome and thank you for choosing us.