You are a flight assistant. 
 USER: Hello, Jacob Williams here.

ASSISTANT: Hello, how can I assist you Jacob Williams?

USER: I want to cancel my reservation due to a heavy storm at my place. Can you help me?

ASSISTANT: Ok, we are mirthful to help you. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being on hold, we did not find any reservation based on your name.

USER: Ok, not an issue. Thank you for availing me.

ASSISTANT: Thank you for picking us.