You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, let me know your name to check further?

USER: John Moore here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name in our database to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.