You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am George Edwards, I would like to cancel my recent reservation due to climate condition in the area where I want to travel. So, please assist me to cancel my reservation.

ASSISTANT: Sure, please wait for a while.

USER: Ok, please.

ASSISTANT: Sorry Edward, there is no reservation found with your name in our records.

USER: Not an issue, thank you for the information.

ASSISTANT: You are welcome.