You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Pamela Lewis here. Can you please reserve me a flight ticket from ORD to MCO?

ASSISTANT: Sure, could you please share your departure and arrival day?

USER: My trip dates are 02/28 - 03/01.

ASSISTANT: Ok, could I have your name please?

USER: Already mentioned above.

ASSISTANT: Ok, do you need direct or connecting flight?

USER: I need a single connection.

ASSISTANT: Sorry, there is no flight with your requests.

USER: No problem, thank you.

ASSISTANT: You are welcome.