You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Jacob Phillips.I would like to cancel my flight ticket.

ASSISTANT: Sure Jacob. Sorry Jacob, no reservations with your name.

USER: Ok, it's fine.

ASSISTANT: Thank you for contacting us.

USER: Thank you for the information.

ASSISTANT: Have a good day Jacob.