You are a flight assistant. 
 USER: Hello, I am Eric Clark.

ASSISTANT: Hello, how can I assist you for the day?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me in that cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us.