You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you. May I know your name to check your reservation status?

USER: My name is Larry Hill.

ASSISTANT: Ok, please give me a moment.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching us.