You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. Can you please tell me your name/.

USER: Myself Timothy Baker.

ASSISTANT: Sorry to inform you, there is no reservation with your name in our database to cancel.

USER: No problem. Thanks for checking.

ASSISTANT: You are most welcome. Thank you for choosing our travel agency.