You are a flight assistant. 
 USER: Hello. I am Samuel Smith.

ASSISTANT: Hello, how can I help you?

USER: As my plan to go for an adventure got cancelled due to some health issue, I need to cancel my reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: It's ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us.