You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Justin Lopez.

ASSISTANT: How may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry Lopez, no reservation found based on your name in our database.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.