You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My basketball match has been cancelled. Can you please help me for cancelling the recent reservation?

ASSISTANT: Sure, please provide me your name.

USER: My name is Laura Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is no reservation active with your name in our data base.

USER: Ok, no problem.

ASSISTANT: Thanks for choosing us.

USER: Thank you for your information.