You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of service you are looking for today?

USER: I want to cancel my recent reservation. Could me help me with that?

ASSISTANT:  Sure, I can help you in that.

USER: Thank you.

ASSISTANT: On what name, do I need to check your reservation status?

USER: Joshua Jackson here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no active reservation found on your name to cancel it.

USER: That's ok, no problem. Thank you for helping me.

ASSISTANT: Thanks for choosing us.