You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with  that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation status?

USER: I am Robert Adams.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.