You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to emergency health problem I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Jonathan Wright.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name.

USER: Ok, it's not a problem.

ASSISTANT: Thank you for approaching us. have a great day.

USER: Thanks for your information.