You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what service you are looking for?

USER: I want to cancel my reservation because my friend is in hospital I need to look after him.

ASSISTANT: May I know the name which is used while booking the ticket?

USER: My name is Timothy Mitchell.

ASSISTANT: Please hold on for a moment.

USER: Ok.

ASSISTANT: I am sorry, there is no reservation showing under your name.

USER: That's ok. Thank you for checking.

ASSISTANT: Ok, thank you for contacting us.