You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am unwell, so I have to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you. Could you please provide your name to check your previous reservation status?

USER: Sure, my name is Rebecca Rodriguez.

ASSISTANT: Ok, please hold on to check.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our records.

USER: No problem, thank you very much for checking.

ASSISTANT: Thank you for approaching us, have a great day.