You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Steven Turner here. I want to travel from JFK to PHL, to receive my cousin coming from England. Can you book a flight ticket for me?

ASSISTANT: Sure, I will help you for booking. May I know your travelling dates?

USER: I would like to fly out on 08/26 and return back on 08/28. Ensure that the connection is 1.

ASSISTANT: Sorry Turner, there is no flight found for you.

USER: That's ok. Thank you for your information.

ASSISTANT: Welcome. Thank you for choosing us.