You are a flight assistant. 
 USER: Hi. My name is Anna Scott.

ASSISTANT: Hello, how may I help you?

USER: Actually I made a reservation, but now I want to cancel the reservation due to cancellation of my trip.

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Sorry, no reservation found on given name.

USER: Not a problem. Thank you for your kind information.

ASSISTANT: Thank you for reaching us.