You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Jessica Taylor. I need to amend my reservation, can you help me out please?

ASSISTANT: I am happy to assist you with that. Please wait a moment, I will check.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, I am sorry as I have check the record there is no name found which you have given.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connecting with our agency.