You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: Due to snow storm in my area I want to cancel my reservation, can you please help?

ASSISTANT: Sure, I am perky to help you.

USER: Thank you.

ASSISTANT: Please mention your name to proceed further.

USER: Sure, my name is Dorothy Young.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it has been canclled successfully.

USER: Thank you for your kind help.

ASSISTANT: Thank you for reaching us.