You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Please help me in cancelling my previous flight reservation.

ASSISTANT: Sure, can I know your name?

USER: I am Betty Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for communicating.

ASSISTANT: Thank you for opting us.