You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Gonzalez.

ASSISTANT: Can you please tell me how can I assist you?

USER: I am unable to travel at this moment due to health issues, so can you help me for cancelling my recent reservation?

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Oh! It's ok, no problem.

ASSISTANT: Most welcome.

USER: Thank you for your services.