You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be at your service?

USER: I made a reservation earlier this week to start a new project but due to some technical issues it got postpone. Can you please help me in changing my reservation?

ASSISTANT: Sure, please share your name to find your active reservation.

USER: My name is Eric Lee.

ASSISTANT: I am sorry to inform that there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.