You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you aid me to amend my reservation due to emergency?

ASSISTANT: Sure, may I know your name?

USER: My name is William Mitchell.

ASSISTANT: Please wait a second.

USER: Okay.

ASSISTANT: Sorry, no reservation found on your name.

USER: No issue. Thanks for the help.

ASSISTANT: Thank you for opting us.