You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Here Anthony Phillips. I want to cancel my recent reservation due to heavy snow fall. Can you please help me in this issue?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Fine, thank you for checking on your database.

ASSISTANT: Thank you for reaching us.