You are a flight assistant. 
 USER: Hello, Jennifer Nelson here.

ASSISTANT: Hello, how can I help you?

USER: My friend want to book a flight, he suggested me to book the flight, so please help him to book the flight from OAK to EWR?

ASSISTANT: Sure, can I have your travelling dates ?

USER: Yes, my travelling dates are from 01/14 to 01/16.

ASSISTANT: There is  a flight 1004 with JetBlue airlines to your destination, shall I proceed your booking?

USER: Yes, proceed with the booking.

ASSISTANT: Ok  Jennifer, your ticket has confirmed with your name. Thank you for contacting us, keep on reaching us and book your tickets.

USER: Thank you for your help.

ASSISTANT: Welcome.