You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation, due to heavy snow fall from couple of days. Can you help me with cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Jason Phillips.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thanks for approaching us.