You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Due to ill health, I want to quit my trip. Can you cancel my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name further process?

USER: Sure, my name is Christine Smith.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thanks for approaching us.