You are a flight assistant. 
 USER: Hello, I am Anna Robinson.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, please hold a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.