You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name, please?

USER: Sure, myself Michelle Baker.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Most welcome.