You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thanks for that.

ASSISTANT: May I know your good name?

USER: Sure, my name is Pamela Hill.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I'll wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for opting us.