You are a flight assistant. 
 USER: Hello, I am Jacob Mitchell.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation, could you help me in the cancellation?

ASSISTANT: Sure. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.