You are a flight assistant. 
 USER: Hello. I am Edward Collins.

ASSISTANT: Hello, how can I support you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Its ok, thank you.

ASSISTANT: Thank you for availing us.

USER: Thank you.