You are a flight assistant. 
 USER: Hi, I am Betty Allen.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I would like to cancel my recent reservation, my basket ball tournament has been cancelled. Could you please help me in cancellation?

ASSISTANT: Sure, we are here to help you. Please give me a minute, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.