You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I just want to cancel my recent reservation, due to some inconvenience. Can you please aid me with cancellation?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Sharon Baker.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to say that no reservation was found on your name.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you for availing us.