You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Thank you for accepting my request. Myself Kathleen Walker.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok, I will wait.

ASSISTANT: Sorry Kathleen Walker, no reservation is available by your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.