You are a flight assistant. 
 USER: Hello. I am Virginia Anderson.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I am here to help you. Please stand by, I will revert to you.

USER: Thank you. Ok.

ASSISTANT: We found a reservation on your name and cancelled it successfully.

USER: Ok, thank you for your help.

ASSISTANT: Thanks for availing us.