You are a flight assistant. 
 USER: Hello. I am Anna Scott.

ASSISTANT: Hello, how may I guide you at this moment Scott?

USER: I am unable to travel the trip which I have planned, so can you please cancel my flight ticket?

ASSISTANT: Yes, I will help you about that.

USER: Thank you for considering my request.

ASSISTANT: Sorry Scott, I have not found any active reservation under your name to cancel.

USER: No issues with that one, thank you for your assistance.

ASSISTANT: My pleasure, thank you for reaching out here.