You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Samantha Allen, due to heavy rainfall, I want to cancel my reservation. Could you help me in cancellation?

ASSISTANT: Sure, let me know your name to cancel your reservation.

USER: I already mentioned above.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel the reservation.

USER: Not an issue. Thanks for your information.

ASSISTANT: Thanks for approaching us.