You are a flight assistant. 
 USER: Hello. Nicholas Carter here.

ASSISTANT: Hello, how may I serve you at this moment?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.