You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Myself Brenda Carter.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Sorry to inform you Brenda Carter, there is no reservation found with your name in our records.

USER: Not a problem, thank you.

ASSISTANT: Thanks for contacting us, have a nice day.