You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in changing my recent reservation?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Sure, my name is Jessica Jackson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Here, there is no active reservation have been found. Sorry for the inconvenience caused.

USER: Ok, No issues, thanks for the information.

ASSISTANT: Thank you for reaching us.