You are a flight assistant. 
 USER: Hi, I am Larry Martinez.

ASSISTANT: Hello, How can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thanks for holding on, we did not find any reservation on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for choosing us.