You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Scott Young, want to cancel my reservation. Please help me.

ASSISTANT: Sure, please wait for a while.

USER: Ok. That's fine, thank you.

ASSISTANT: Sorry Scott, there is no active reservation found with your name in our records.

USER: It's ok, thank you.

ASSISTANT: Most welcome.