You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Could you provide me your name?

USER: Sure, my name is Janet Harris.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for consulting us.