You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you please help me with this?

ASSISTANT: May I know your name?

USER: Sure, I am Joshua Brown.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for connecting with us.