You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: May I know your name please?

USER: My name is Laura Edwards.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.