You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Please help me to cancel my recent reservation due to my heath issues.

ASSISTANT: Sure, we are here to help you. Kindly mention your name to proceed?

USER: I am Amy Martin.

ASSISTANT: Ok, please hold a moment.

USER: Ok.

ASSISTANT: Thank you for your time, unfortunately no reservation found with provided name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for approaching us.