You are a flight assistant. 
 USER: Hello, I am John Gonzalez.

ASSISTANT: Hello, how can I assist you?

USER: Due to bad weather I want to cancel my recent reservation. Can you please cancel my ticket?

ASSISTANT: Sure. Please wait for a moment, I will check the details of your reservation.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation with your name.

USER: Not a problem, thank you.

ASSISTANT: Have a nice day.