You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Christine Evans here.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Not a big issue, anyhow thank you very much for checking the reservation status.

ASSISTANT: Thank you for reaching our service.