You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my reservation, can you please help me?

ASSISTANT: Sure. May I know your name to check reservation?

USER: I am Ashley White.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for approaching us.