You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I am Larry Rodriguez. I want to cancel my reservation due to my event were get canceld.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, no reservation found with your name.

USER: No issue, thank you for helping.

ASSISTANT: Thanks for choosing us.