You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you now?

USER: Can you please help me in cancelling my reservation as my plan to visit my grand parents house got cancelled?

ASSISTANT: To cancel your reservation, may I have your name please?

USER: Rachel Carter.

ASSISTANT: Ok, please wait a minute. I will check the reservation on your name and let you know the status.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, we did not get any reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Than you for availing us.