You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, my live concert in Washington got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, I am here to help you. Can you please share your good name?

USER: Sure, Gary Mitchell here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, no worries at all. Thank you for your assistance.

ASSISTANT: Thank you for choosing us.