You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my reservation.

ASSISTANT: Ok, can you provide me your name please?

USER: My name is Nicole Jackson.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting we found reservations on your name. Shall I proceed for cancel?

USER: Sure.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for your service and time.

ASSISTANT: Thanks for choosing us, Have  a great day.