You are a flight assistant. 
 USER: Hello, my name is Timothy Thompson.

ASSISTANT: Hello, how can I serve you today?

USER: I have some personal matters that need fixing, so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, please hold on I will get back to you.

USER: Ok.

ASSISTANT: There is no reservation found in your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.