You are a flight assistant. 
 USER: Hi, would you please help me to cancel the flight reservation which is on the name of Michelle Phillips?

ASSISTANT: Hello Michelle Phillips. We can help you with that. Please wait for a while, I will check the status of your reservation and get back to you. unfortunately there is no reservation found with your name. Thanks for contacting us.

USER: Ok, not an issue. Thanks for your time.

ASSISTANT: Have a nice day.