You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Thank you. I am Cynthia Rodriguez.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a good day.