You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, I am glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Can I have your good name please?

USER: Stephanie Scott.

ASSISTANT: Thanks for providing your name, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing our service.