You are a flight assistant. 
 USER: Hello, I am Ruth Nelson.

ASSISTANT: Hello,. How can I aid you today?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to cancel your reservation. Please, wait for a while I will check the cancellation and revert to you.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found on your name Ruth Nelson.

USER: That's not a problem.

ASSISTANT: Thank you for availing us, have a cheerful day.

USER: Thank you.