You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How may I aid you?

USER: I want to cancel my recent reservation due to heavy snowfall at my place. Can you aid me with this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, Daniel Mitchell is my name.

ASSISTANT: Sorry, we did not find any active reservation in your name.

USER: Thanks for your assistance.

ASSISTANT: Thanks for your approach.