You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I lend a hand to?

USER: My name is Susan Hall and I want to book the flight ticket from PHX to BOS.

ASSISTANT: Sure, I am here to help you for this. Could you please share me your travel dates?

USER: My travel dates are Mar 23 and Mar 25.

ASSISTANT: Do you have any criteria, regarding your journey?

USER: I need a single connection.

ASSISTANT: Is there any other specifications?

USER: I don't have any other preferences.

ASSISTANT: As per your credentials, there is a flight with Southwest Airlines and the ticket fare is 200. Shall I proceed for this?

USER: Please proceed for booking.

ASSISTANT: Your ticket is reserved in economy class with the flight-1020. Your depart time is 19:00 PM and again Your arrival time is 1:00 AM.

USER: Thank you for the help.

ASSISTANT: Thank you very much for connecting with us.