You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Ok, I am Amanda Smith.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is reservation found as per your name in our database, shall I cancel it?

USER: Yes, you can.

ASSISTANT: Your ticket has been cancelled. Thank you for reaching us with a query.

USER: Thank you for your great help.