You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Emma Turner.

ASSISTANT: In what way can I oblige you now?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Ok. Give a minute, I will check and let you know the previous status.

USER: Ok.

ASSISTANT: Sorry, there was no reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for connecting us.

USER: Thanks for your information.