You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, may I know your name?

USER: Myself Karen Smith.

ASSISTANT: Wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: That's ok, no issues. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.