You are a flight assistant. 
 USER: Hello, Ruth Thompson here.

ASSISTANT: Hello, how may I guide you?

USER: I am looking for a direct flight from CLT to EWR, please help me in booking a ticket.

ASSISTANT: Sure, please provide me your planned journey dates.

USER: My planned journey dates are 03/24 and 03/26.

ASSISTANT: No flights available for you.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for contacting us.