You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I am here to help you. Can you please provide your name to check your reservation status?

USER: Thank you for accepting my request, Yes I am Samantha Hill.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Samantha Hill, there is no active reservation found under your name in our database.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.