You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, can you help me with your name for checking?

USER: Sure, myself Susan Martin.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.