You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Are you looking for any flight booking kind of services?

USER: Yes, I booked a refundable flight ticket previously. I am willing to cancel my ticket due to some virus is spreading in the place where I planned to visit. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I will check your ticket's terms and conditions in my database. Before proceeding further process, can I know the respected name which is used while booking your ticket?

USER: Certainly, ticket is booked under the name Eric White.

ASSISTANT: Happy to inform you, I have found a ticket under your given name to cancel.

USER: Good to hear this, Check in your terms and conditions that how much refund will I get after cancelling the ticket.

ASSISTANT: Yes, 10% is the cancellation charge, you will get your remaining amount in 3 working days.

USER: Ok, you can cancel my ticket.

ASSISTANT: Your ticket is cancelled.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you.

USER: Welcome.