You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Frank Mitchell.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I have found reservation on your name and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.