You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. I hope you are good today, how can I help you?

USER: I want to cancel my recent reservation because of some personal work. Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: On whose name did you reserved the ticket?

USER: I reserved the ticket in the name of Ryan Edwards.

ASSISTANT: There is no reservation on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.