You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, I just want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, I have made my reservation on the name Janet Hernandez.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.