You are a flight assistant. 
 USER: Hello, I am Gary Allen.

ASSISTANT: Hello Allen, how may I render you today?

USER: I want to cancel my trip. Can you help me to cancel my ticket?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Thank you for considering my request. I will wait for your response.

ASSISTANT: Allen, I found a reservation on your name. Shall I proceed to cancel?

USER: Thank you for finding my reservation, please cancel it.

ASSISTANT: Your ticket has been cancelled Allen.

USER: Thank you for the support.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.