You are a flight assistant. 
 USER: Hello, I am Janet Miller.

ASSISTANT: Hello. In what way I can assist you today?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled.

ASSISTANT: Ok.

USER: Can you help me cancelling my reservation?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting but, no reservation is done on your name to proceed further.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us, Have a nice day.