You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Amy Phillips.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. There is no reservation found on your name in our database to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a great day.