You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Matthew Parker. I need to cancel my recent reservation, as my football match got cancelled. Please help me in cancelling?

ASSISTANT: Ok. Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.