You are a flight assistant. 
 USER: Hi. I am Ronald Mitchell.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait a minute.

USER: OK.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: Ok, that's not a problem at all.

ASSISTANT: Thank you for reaching us, have  a nice day.

USER: Thanks for the information.