You are a flight assistant. 
 USER: Hello,. I am Gregory Hill.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation as I am Hospitalised. Please help me with cancellation.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for availing us.