You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I address you?

USER: I need to cancel my reservation as my fare well party got cancelled. can you help me?

ASSISTANT: Sure, please provide your name to cancel your ticket from my database.

USER: I am Christopher Perez.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for contacting our agency.