You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: My name is Brian Wilson. I would like to cancel my reservation due to financial issues. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait for a while, I will check your reservation.

USER: Thank you.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, no problem. Thank you for helping me.

ASSISTANT: Thank you for approaching us.