You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation due to bad weather.

ASSISTANT: Sure, may I know your name please?

USER: Sure, reservation is done with my name Susan Harris.

ASSISTANT: Please give me for a moment.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found with your given name.

USER: Ok, thank you for sharing information.

ASSISTANT: Thank you for choosing us.