You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Due to emergency, I have cancelled my trip. So, can you please help me to cancel the previous ticket?

ASSISTANT: Sure, I will help you in cancelling the reservation. May I know your name please?

USER: Thank you. My name is Carol Young.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: It's ok, not a problem with that. Thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.