You are a flight assistant. 
 USER: Hi. I am Raymond Parker.

ASSISTANT: Hello, how may I amend you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me out?

ASSISTANT: Sure, we are here to make your work ease.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes, I will check the existing reservation to cancel it.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.