You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I  help you?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: May I know your name please?

USER: Shirley Carter here.

ASSISTANT: I have cancelled your reservation successfully.

USER: Thank you for your services.

ASSISTANT: Thank you for choosing us.