You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Please cancel the recent reservation of my friend, who is met with an accident.

ASSISTANT: May I have your good name please?

USER: The name of my friend is Paul Thompson.

ASSISTANT: Please wait a minute, I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry to inform, unfortunately no reservation found on your providing name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.