You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please share your name.

USER: My name is Nicole Miller.

ASSISTANT: Please wait.

USER: Ok, take your time.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Thank you for the assistance.

ASSISTANT: Thanks for reaching us.