You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I help you?

USER: I am Scott Moore. I just want to cancel my reservation, due to an emergency. Can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Most welcome.