You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Charles Hill. I want to cancel my flight ticket, can you please help me with that?

ASSISTANT: Sure, will you please give me a moment?

USER: Ok, thank you.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Welcome, have a great day.