You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your good name please?

USER: please check the ticket with the name Kathleen Jones.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us.