You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be at your service?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT:  Sure, may I know your good name?

USER: Emma Mitchell here.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.