You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: Owing to an emergency, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure. May I know your name?

USER: I am Ryan Adams.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name in our database.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for picking us.