You are a flight assistant. 
 USER: Hello, is this the flight booking agency?

ASSISTANT: Hello, thanks for connecting with us. How can I help you?

USER: I want to cancel my recent reservation, due to my trip was cancelled unexpectedly. So can you help me in cancelling my ticket?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Can I know your name please?

USER: My name is Laura Garcia.

ASSISTANT: Your reservation is successfully cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you and have a nice day.