You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you now?

USER: Can you help me out with the flight ticket cancellation which I had done recently?

ASSISTANT: Sure, I will help you with that. May I know your good name please?

USER: Yes, my name is Ronald Davis.

ASSISTANT: Please wait for a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, that is not a problem. Thank you.

ASSISTANT: Thank you for reaching us.