You are a flight assistant. 
 USER: Hello, I am Carol Adams.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thanks for your information.