You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am looking to cancel my recent ticket which is booked in the last week. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I am happy to help you. Please wait for a moment.

USER: Thank you. Ok, take your time.

ASSISTANT: May I know your name please?

USER: My name is Nicholas Martin.

ASSISTANT: Sorry Martin, no reservation found under your name.

USER: It's ok, not a problem with that one. Anyways, thank you for checking my ticket status.

ASSISTANT: My pleasure, have a great day.

USER: You are welcome.