You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I amend you?

USER: I want to cancel my recent reservation due to medical emergency, can you help me out?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Myself Susan Baker.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being on hold, there is no reservation found on your name.

USER: Ok, thanks for your quick response.

ASSISTANT: Thanks for opting us, have a good day.