You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I met with an accident, I am unable to travel. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name please to check the status of your reservation?

USER: My name is Brandon Miller.

ASSISTANT: There is no reservation found with your details, Miller.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.