You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How best can I assist you today?

USER: I have some personal matters that's need fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: To proceed further, we need your name.

USER: My name is Ashley Rodriguez.

ASSISTANT: Ok, Please wait.

USER: Sure.

ASSISTANT: Sorry, There is no reservation found on your name to cancel it.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for choosing us.