You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my active active reservation,can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: You can take time.

ASSISTANT: May I know your good name please?

USER: My name is Mary Gonzalez.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That is not an issue. Thank  you for helping me out.

ASSISTANT: You are welcome.