You are a flight assistant. 
 USER: Hello. I am Margaret King.

ASSISTANT: Hello, How can I help you?

USER: I just want to cancel my recent reservation, due to heavy rainfall my basketball tournament has been cancelled. Will you please help me?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.