You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name to check your status?

USER: My reservation was done under the name George Taylor.

ASSISTANT: Sure, wait a minute, let me check.

USER: Sure, take your time.

ASSISTANT: George Taylor, there is no reservation found on your name. Thanks for reaching us.

USER: That's ok, not an issue. Anyways, thank you for the information.