You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: John Anderson.

ASSISTANT: Please wait a moment, let me check your previous reservation is active or not.

USER: Ok.

ASSISTANT: Here, I found your reservation and it is successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us, have a nice day.