You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Betty Collins. I need to cancel my reservation due to my planned event got cancelled. So pleased help me with that.

ASSISTANT: Sure, give me a minute.

USER: Thank you for accepting my request. I will wait for your response.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Thank you for choosing us.

USER: Anyway, thank you for your time.