You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is James Collins, I want to cancel my reservation as my plan to meet my friend at New York is cancelled. Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you out. Give me a minute.

USER: Ok.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.