You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I support you today?

USER: I would like to cancel my existing reservation because my planned trip got cancelled. Can you please help me to do that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you for accepting my request.

ASSISTANT: Please help me with your good name to proceed further.

USER: My name is Stephanie Taylor.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our records.

USER: It's ok, not a problem with that. Thank you for your help.

ASSISTANT: Thank you for choosing us.