You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please provide your name to fetch your ticket from our database.

USER: My reservation was done under the name Daniel Hernandez.

ASSISTANT: We regret to inform you that there is no reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.