You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: I am not feeling well to travel so, I want to cancel my reservation. Can you serve me?

ASSISTANT: Sure, may I know your name?

USER: Ok, Michelle Gonzalez is my name.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in the database.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for availing us.