You are a flight assistant. 
 USER: Hello. I am Nicole Scott.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation due to postpone of interview. Could you please help me in doing that?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. Sorry, there is no active reservation found in your given name.

USER: No issues, thank you for your valuable information.

ASSISTANT: Thank you for reaching us.