You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I am Susan Perez. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Surely, we will help you out. Please wait for a couple of minutes.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for visiting us.

USER: You are welcome.