You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation made on the name Virginia Williams as I am hospitalised and cant travel. Can you help me with the cancellation process?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.