You are a flight assistant. 
 USER: Hi. I am Susan Scott.

ASSISTANT: Hello, how may I amend you?

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it please?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for some time, I will check with your reservation status and revert to you.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our records.

USER: That's ok. Thank you for the response.

ASSISTANT: Thank you for connecting with us.