You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Stephanie Smith.

ASSISTANT: How can I assist you?

USER: Is this ABC airlines agency ?

ASSISTANT: Yes, your in right place.

USER: I will be cancelling my reservation due to my son's exams, can you help me?

ASSISTANT: Sure, let me check whether any availability is there or not?

USER: Sure, take your time.

ASSISTANT: Sorry for the inconvenience, there is no reservation found.

USER: That's ok, no issues with it.

ASSISTANT: Thank you for reaching us.

USER: Thanks for checking my reservation.