You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I help you today?

USER: Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, can I have your name for further process?

USER: Samantha Harris here.

ASSISTANT: Sorry for the inconvenience, no reservation found on your name. Do you need any other help?

USER: That's ok, no issues.

ASSISTANT: Thank you for contacting  us.

USER: Most welcome.