You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Morning.

USER: My name is Ronald Hill.

ASSISTANT: How can I be a help for you?

USER: Actually, I want to travel to NYC for a music concert but due to bad weather, I want to cancel my trip.

ASSISTANT: Ok, please hold on for a moment so that I can check the status of your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry, I could not find any reservation done with your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a great day.