You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Laura Lewis here.

ASSISTANT: Ok, wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name. Thanks for approaching us.

USER: No problem, Thanks for the information.