You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emma Roberts. Please cancel my recent reservation due to heavy floods at my destination.

ASSISTANT: Emma Roberts, I am sorry to hear that. I will help you with cancellation process.

USER: Sure.

ASSISTANT: I notice that there is no reservation booked on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us. Be safe.