You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in cancellation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am Christine Smith.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT:  We are sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us.