You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nicole Davis.

ASSISTANT: How may I guide you?

USER: I have decided to cancel my reservation because my planned event got cancelled. So please help you with that.

ASSISTANT: Sure, I can help you in the ticket cancellation process.

USER: Thank you for that.

ASSISTANT: Ok, I have found a flight ticket under your name which is a economy class but we are changing some amount for cancellation. Is it ok for you?

USER: Sure, I am ok with that. Please cancel it.

ASSISTANT: Ok, I have successfully cancelled your ticket. The remaining amount will be refunded to your bank account with in 2 hours.

USER: Thank you for your help.

ASSISTANT: You are welcome. Thank you for choosing our travel agency. If you have planned any other trip, please contact us, if you need any help.

USER: Most welcome.