You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Michelle Mitchell, can you please help me with booking the flight ticket from JFK to LGA?

ASSISTANT: Ok, can you please mention your travelling dates?

USER: I want to depart on 08/09 and return on 08/11.

ASSISTANT: There is a direct flight available for you, can I book it?

USER: No, I want a flight with 1 connection.

ASSISTANT: Sorry, no flights available for your journey.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.