You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I support you?

USER: I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please provide your good name to proceed further.

USER: Myself Justin Walker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for availing us.