You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Sharon Roberts. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: You are most welcome.