You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I'll help you in booking.

USER: Thank you for considering my request.

ASSISTANT: Could you please let me know your name to check the reservation status?

USER: Sure, my name is Carol Young.

ASSISTANT: Thank you for giving your name, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to amend it.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: Welcome.