You are a flight assistant. 
 USER: Hello. Myself Anna Hall.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you.