You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you now?

USER: Meeting a family friend on his birthday got postponed, so I request for this cancellation.

ASSISTANT: Ok, I can help you out.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check and get back to you. Let me know your name?

USER: Sure, my name is Scott hill.

ASSISTANT: Sorry, no reservation has been found with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us, have a good day.