You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ronald Collins.

ASSISTANT: How may I help you?

USER: I need to book a flight ticket from AUS to JFK, Can you please help me for booking?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you please mention the trip dates?

USER: I would like to travel on 02/16 to 02/18.

ASSISTANT: Ok. Will you like to go with a connecting or direct flight?

USER: I need a connecting flight.

ASSISTANT: Please hold on for a while, I will revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a Southwest airline with flight number 1021.

USER: Ok, proceed for booking.

ASSISTANT: Your ticket has been reserved.

USER: Thanks for your information.

ASSISTANT: Thank you.