You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I am Jack Phillips. I want to cancel my reservation as my event got cancelled. Can you help me with cancellation?

ASSISTANT: Sure, we are gleeful to help you for cancellation. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us. Have a blissful day!.