You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, will you please let me know the name on which it was reserved formerly?

USER: The ticket is reserved under the name Charles Anderson.

ASSISTANT: Ok, please give me minute.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found active under your name in our data base.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.