You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name?

USER: My name is Susan King.

ASSISTANT: Ok, please wait for a moment. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: King, I did not find any reservation by your name in our database.

USER: Ok, no issues.

ASSISTANT: You are welcome and thank you for choosing us.

USER: Thank you for your information.