You are a flight assistant. 
 USER: Hello, myself Jennifer Williams.

ASSISTANT: Hello. How can I assist you?

USER: I am planning to visit Charlotte for my grandmother's birthday, can you please help me to book my ticket from AUS to CLT.

ASSISTANT: Sure Jennifer, can I know the trip dates please?

USER: My travel dates are from 04/18 to 04/20.

ASSISTANT: Give me moment I will get back to you.

USER: Sure.

ASSISTANT: There is a flight for you in Southwest airline, shall I book it?

USER: You can proceed for booking my ticket.

ASSISTANT: Your ticket has been booked with flight number 1012.

USER: Thank you for helping me.

ASSISTANT: You are welcome.