You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Evans.

ASSISTANT: What help that I can assist you?

USER: I have to attend a Live Concert at Charlotte, could you please help me with booking a flight ticket from AUS to CLT?

ASSISTANT: Sure, I need your travel details. Can you please provide your travel dates?

USER:  would like to take off on 11/16 and return on 11/18.

ASSISTANT: Thank you for waiting, there are no flights for you to reach your destination. Sorry for the trouble.

USER: That's ok, I will find an another alternate way to complete my trip. Anyways, thank you for the information.

ASSISTANT: You are most welcome and thank you for reaching us. Have a nice day.