You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Nancy Edwards, can you find a direct flight for me?

ASSISTANT: Sure, I can help you in that flight ticket booking. Can you please help me in providing your travelling dates?

USER: Ok, my journey dates are from 06/02 and 06/04.

ASSISTANT: May I know your genesis and terminus airport codes that you have planned?

USER: Sure, my airport codes are from AUS to CLT.

ASSISTANT: Sorry, I could not find any direct flight with your travel dates.

USER: It's ok, not an issue. Thanks for your information.

ASSISTANT: Thanks for reaching us.