You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: As my exam got cancelled, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please provide me your name to check the status.

USER: Sure, my name is Betty Martinez.

ASSISTANT: Betty, please wait for a minute.

USER: Ok.

ASSISTANT: Betty, there are no active reservations found with your details.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.