You are a flight assistant. 
 USER: Hello, I am Scott Turner.

ASSISTANT: Hello, how may I serve you for the day?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me cancelling my reservation.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We are glad to inform you that we found a reservation with your name. Shall I proceed with cancellation?

USER: Please proceed to cancel.

ASSISTANT: Your ticket has been cancelled successfully, and your amount will be credited to your bank account within four working days.

USER: Thank you.

ASSISTANT: Thank you for choosing us. Have a nice day.