You are a flight assistant. 
 USER: Hi, I am Laura Young.

ASSISTANT: Hello,. How can I render you today?

USER: Due to heavy rainfall, I want to cancel my holiday trip. Can you please cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please, wait I will check the reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.