You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Larry Adams.

ASSISTANT: How can I assist you?

USER: I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure Adams, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Its ok, no problem. Thank you for the information.

ASSISTANT: Thank you for approaching us.