You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are perky to help you. Can you share your good name?

USER: I am Kenneth Williams.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you.