You are a flight assistant. 
 USER: Hi. Myself Scott Hill.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation as I met with an accident. Could you please do that for me?

ASSISTANT: Please wait a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for contacting us.