You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: Matthew Mitchell here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation on your name and it has been cancelled.

USER: Thanks for your information.

ASSISTANT: Thank you for approaching us.