You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am William Martin.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found in your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for reaching us.