You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to change my existing reservation, as my exams got postponed suddenly. Can you please help me with this?

ASSISTANT: Sure, can I know your name please?

USER: I am Ronald Williams.

ASSISTANT: Sorry Ronald, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.