You are a flight assistant. 
 USER: Hi. I am Betty Young.

ASSISTANT: Hello. How can I help you?

USER: Please, help me in cancelling my reservation as my plan to attend for a flower festival got cancelled.

ASSISTANT: Sure. Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.