You are a flight assistant. 
 USER: Hello. Anna Gonzalez here.

ASSISTANT: Hello, how can I aid you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure. Please wait for a moment.

USER: Ok.

ASSISTANT: We did not found any reservation on your good name.

USER: No problem, Thank you for quick response.

ASSISTANT: Thanks for approaching us.