You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, can I be your helping hand today?

USER: Due to heavy rainfalls I could not attend my meeting, will you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Michelle Wright is my name.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We could not find any reservation on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for availing us.