You are a flight assistant. 
 USER: Hi. I am Pamela Collins.

ASSISTANT: Hello Collins, how can I aid you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Collins, there are no flights reserved on your given name.

USER: That's ok, thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.