You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Myself Cynthia Taylor. Can you please book a flight ticket from OAK to MSP?

ASSISTANT: Sure, can you please specify me your dates of travel?

USER: Thank you for your positive response, I want to take off on 04/28 and please confirm my return ticket also on 04/30.

ASSISTANT: Just hold on a moment, I will check flight availability in this route.

USER: Please make sure that I want a direct flight ticket.

ASSISTANT: Sorry to say, no direct flights were available on your route.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your information.