You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, please provide me your name?

USER: I am Karen Lopez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.