You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation as I am not able to travel. Can you help me with that?

ASSISTANT: Sure, I can help you. May I know your name?

USER: Thanks for your concern. My name is Carolyn Thomas.

ASSISTANT: Please stay online for a while, let me check your reservation status in our database.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, I did not find any reservation under your name in our database.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: You are most welcome and thank you for choosing us.