You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thanks for that.

ASSISTANT: May I know your name please to check your reservation status?

USER: My name is Deborah Phillips.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Deborah Phillips, no reservation has been found on your name in our database.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for choosing us.