You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. May I know your name to check with the status?

USER: My name is Ryan Perez.

ASSISTANT: Ryan Perez, regret to inform that there is no active reservation found under your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching our agency.