You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you.. Can you please share your name to check your reservation status?

USER: I am Carolyn Clark.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.