You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to bad health issues. Can you help me with that?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, Carol Taylor here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no active reservation on your name to cancel in our database.

USER: Ok, no problem. Thank you for your quick response.

ASSISTANT: Thank you for opting us.