You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you, may I know your name please?

USER: Myself Ruth Edwards.

ASSISTANT: Edwards, please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: Edwards, I did not find any reservation with your name in my database.

USER: No problem, thanks for checking.

ASSISTANT: It's my pleasure. Thank you for reaching us.