You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Sarah Gonzalez.

ASSISTANT: How can I help you today? Yes Sarah.

USER: Due to emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure. I found your reservation and I canceled it, because you said emergency.

USER: Thank you.

ASSISTANT: Thank you for reaching us.