You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Jerry Thompson. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.