You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best can I guide you for the day?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please share your good name.

USER: I am Margaret Green.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for opting us.