You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, can I have your name please?

USER: I am Anna Carter.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us.