You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you please help me to do that?

ASSISTANT: Ok, May I know your name?

USER: Thank you. My name is Betty Phillips.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Oh! It is sad to hear from your end. Anyhow thanks a lot for checking the ticket status.

ASSISTANT: Ok, no problem. Thank you.

USER: Most welcome.