You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: My name is Steven Turner, I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me with that?

ASSISTANT: Sure. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for communicating with us.