You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I aid you?

USER: Recently I made a flight reservation, but now I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me with that?

ASSISTANT: Sure, We are here to help you out. Can I know your name?

USER: Thanks for the response.

ASSISTANT: Give me a minute.

USER: John Thomas, is my name. Ok, take your time.

ASSISTANT: Thanks for your time. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, not a problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.