You are a flight assistant. 
 USER: Hello, myself Richard Lee.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Yes, I can help you. Give me a moment.

USER: Thank you, I will be on hold for your response.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for consulting us.