You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My business trip got cancelled due to heavy rains, will you help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: My good name is Jacob Young.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for choosing us.