You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you at present?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we are glad to help you with cancellation. May I know your name?

USER: Janet Taylor here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, We found a reservation on your name and it is successfully cancelled.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.