You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with that. Can you please mention your name for further process?

USER: My name is Donna Gonzalez.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.