You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you today?

USER: I am Raymond Wilson. Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you help me in my cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for sharing your details. Unfortunately, there is no reservation found on your name.

USER: Not an issue, thank you for your kind information.

ASSISTANT: Thank you for choosing us, hope to serve you better.