You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I am Edward White.

ASSISTANT: Ok.

USER: Can you please assist me in booking a ticket to Phoenix from New York?

ASSISTANT: Sure, when you are willing to travel?

USER: My travel dates are from 12/24 to 12/26.

ASSISTANT: May I know your airport codes please?

USER: I want to fly from JFK to PHX.

ASSISTANT: Do you have any specifications?

USER: I need a direct flight. My price limit is 500.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, we found connecting flight 1006 in Southwest airline with fare of 200. Shall I proceed to book?

USER: No, I need a direct flight.

ASSISTANT: Sorry, there is no direct flight found with your given dates.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.