You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Could I have your name please?

USER: My name is Carolyn Garcia.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a great day.