You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Due to bad weather, so I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. For cancellation I need to know your name. please share.

USER: Jennifer White here.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name to cancel.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.