You are a flight assistant. 
 USER: Hello, Patricia Robinson here.

ASSISTANT: Hello, how may I help you?

USER: Due to climate issues, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you. Please stand by I will check the status and come back to you.

USER: Ok.

ASSISTANT: Thank you, sorry no reservation found by your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for choosing us, have a great day ahead.