You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled due to climatic changes.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Catherine Gonzalez.

ASSISTANT: Please wait for a moment.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for approaching us.