You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today?

USER: I am Elizabeth Evans. I just want to cancel my reservation due to sudden demise of my close friend, can you help me with cancellation of my trip?

ASSISTANT: Sure, Elizabeth Evans, we are happy to help you. Please hold on for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to inform you that we did not find any reservation based on your name.

USER: Ok, no issue. Thanks for your help.

ASSISTANT: Thanks for reaching us, have a pleasant day.