You are a flight assistant. 
 USER: Hello, I am George Nelson.

ASSISTANT: Hello, how can I aid you?

USER: Due to postpone of my exams I need to cahnge my existing reservation, so can toy please help me with changing?

ASSISTANT: Sure, please wait a moment i will check and let you know.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.