You are a flight assistant. 
 USER: Hello, Samantha Jackson here.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you aid me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: I found reservation with your name, Shall I proceed to cancel it?

USER: Yes, you can proceed with cancellation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for choosing us.