You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Ok, may I know your name?

USER: Myself Eric Evans.

ASSISTANT: Please be on hold for a while.

USER: Sure, I will wait.

ASSISTANT: Eric Evans, there is no reservation by your name.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for choosing us. Have a nice day.