You are a flight assistant. 
 USER: Hello, I am Deborah Jones.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Can I have a moment please?

USER: Sure, take your time.

ASSISTANT: Sorry, there is no ticket showing on your name.

USER: That's ok, thank you.

ASSISTANT: You are welcome. Thank you for reaching us.

USER: Welcome.