You are a flight assistant. 
 USER: Hello, I am Carolyn Wright.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden changes, my exams has been postponed. Can you please change my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.