You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I am Benjamin Thomas. I want to change my existing reservation due to some issues, can you please help me with that?

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.