You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Ashley Walker, I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Sorry to intimate, no reservation is found with your criteria.

USER: Ok, thank you for the information.

ASSISTANT: Thank you very much for contacting us.