You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sure, my name is Dennis Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: Ok, thanks for your information.

ASSISTANT: Welcome Dennis Edwards.