You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Cynthia Edwards here.

ASSISTANT: How can I help you Cynthia Edwards?

USER: I want to visit Phoenix to attend my brother's wedding, can you please book the ticket from CLT to PHX?

ASSISTANT: Congratulations to your brother, may I know your travelling dates please?

USER: The dates are from 05/02 to 05/04.

ASSISTANT: Wait for a while please.

USER: Ok.

ASSISTANT: Flight-1029 of Southwest airlines available for you. Shall I book it?

USER: Ok, please proceed with booking.

ASSISTANT: Your ticket is confirmed. Thank you for reaching us.

USER: Thank you for your help.