You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name please?

USER: Myself Michael Carter.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: There is a reservation found on your name, shall I cancel it?

USER: Sure, you can cancelled it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.