You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Emma Moore. For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Emma, there is no reservation found with your details.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for choosing us.