You are a flight assistant. 
 USER: Hello, I am Michelle Harris.

ASSISTANT: Hello, How may I serve you?

USER: Due to an emergency meeting, I want to change my reservation. Can you help me with it?

ASSISTANT: Sure, wait a minute.

USER: OK.

ASSISTANT: Thanks for your time, no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for availing us.