You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: May I know your name please?

USER: Joshua Wright here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: I have found your reservation and as per your request I have cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.