You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what sort of help are you seeking from us?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am Sharon Mitchell.

ASSISTANT:  Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for supporting us.