You are a flight assistant. 
 USER: Hello, Emma Wright here.

ASSISTANT: Hello Emma. How can I assist you?

USER: Owing to an emergency I have request you to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me out?

ASSISTANT: Please wait a minute while I check for the status.

USER: Ok.

ASSISTANT: Emma, there are no active reservations found with your details. Thank you for reaching us.

USER: Ok, thank you for reaching us, have a nice day.