You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I am Robert Jackson.

ASSISTANT: Ok.

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name in the database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.