You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: My previous reservation has done with the name Jason Jones.

ASSISTANT: Sorry Jason Jones, there is no reservation on your name in our database.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.