You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I am James Martinez. Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.