You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I provide assistance to you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Let me know your name to check the reservation.

USER: I am George Brown.

ASSISTANT: Please, wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for approaching us.