You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Shirley Rodriguez. I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.