You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Edward Moore here. I want to cancel my ticket due to family problems.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: I mentioned my name.

ASSISTANT: I found an active reservation on your name in our database, can I proceed for cancelling the flight ticket?

USER: Sure.

ASSISTANT: Your ticket has been successfully cancelled.

USER: Thank you for assisting me.

ASSISTANT: Thank you for reaching us.