You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, I can help you with that. May I know your name for further process?

USER: My name is Elizabeth Robinson.

ASSISTANT: Ok, please wait a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: There is no reservation found in your name.

USER: No problem, thank you for your help.

ASSISTANT: Thank you for reaching us, have a good day.