You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you now?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I will help you. May I know your good name to check your reservation status?

USER: Sure, myself Anna Mitchell.

ASSISTANT: Ok, please wait for a while. I will check your reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our records.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.