You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you with cancellation. May I know your good name please?

USER: Paul Mitchell here.

ASSISTANT: Ok,  please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.