You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, I am here to help you with this. Can you please provide your name to check your reservations status?

USER: My name is Jason Baker.

ASSISTANT: Jason Baker, there is no active reservation found under your name in our database.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for contacting us.