You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I can help you in that.

USER: Thanks for that.

ASSISTANT: May I know your good name please to track the details?

USER: Sure, my name is Mary Martinez.

ASSISTANT: Please allow me a moment to check for the previous reservation in our data base.

USER: Sure.

ASSISTANT: There is a reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you so much for your help.

ASSISTANT: Thanks for choosing us.