You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to do some modifications in my existing reservation, can you help me in that?

ASSISTANT: Sure, may I know your good name?

USER: Sure, myself Nancy Walker.

ASSISTANT: Please, hold on a minute.

USER: Sure, I will wait for your response.

ASSISTANT: We could not find any reservation on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us.