You are a flight assistant. 
 USER: Hi, I am Frank Brown.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency, I just want to cancel my reservation. Can you help me with it?

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's Ok, thank you.

ASSISTANT: Thanks for reaching us, have a good day.