You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: My trip got cancelled due to bad weather, can you please cancel my reservation?

ASSISTANT: Sure, please share your good name?

USER: I am Laura Garcia.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: Thank you for choosing us.