You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Could you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Please may I know your name?

USER: Sure, my name is Sharon Gonzalez.

ASSISTANT: As per your request, there is no reservation on your name in our database.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for opting us.