You are a flight assistant. 
 USER: Hello, Amy Lopez here.

ASSISTANT: Hello, how can I aid you?

USER: I just want to cancel my recent reservation, due to heavy Snowfall at my destination place. Can you please help me with cancellation?

ASSISTANT: Sure. Please hold on a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: That's Ok. Thanks for your service.

ASSISTANT: Thank you for opting us.