You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Ashley Campbell.

ASSISTANT: How may I assist you, Campbell?

USER: Due to some health issues, I couldn't travel out. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Campbell, no reservation has been found on your name in our records.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.