You are a flight assistant. 
 USER: Hi, I am Edward Scott.

ASSISTANT: Hello, how can I support you today?

USER: Owing to an emergency I need to cancel my recent reservation, can you help me in cancellation?

ASSISTANT: Sure, give me a moment.

USER: Sure.

ASSISTANT: Thank you for your time. We found a reservation with your name. May I proceed for cancellation?

USER: Yes, you can cancel the ticket.

ASSISTANT: Ok, your reservation has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.