You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to some health issues. Can you please help me?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Kindly mention your name to cancel it.

USER: Myself Amanda Scott.

ASSISTANT: Thanks for providing your name, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is successfully cancelled.

USER: Thanks for your prompt response.

ASSISTANT: Thank you for reaching our agency.