You are a flight assistant. 
 USER: Hello, Michelle Campbell here.

ASSISTANT: Hello Campbell, how may I guide you?

USER: I have an invitation from an award show in Charlotte, can you please book me a ticket?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Could you please provide your preferable dates that you want to travel?

USER: I want to depart on 11/25 and return on 11/27.

ASSISTANT: May I know your origin and destination airport codes for booking?

USER: Sure, I want to travel from SFO to CLT.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Based on your information, flight number 1011 from Southwest airlines with 1 connection with the fare of 100 is available for you. Shall I proceed with this?

USER: Yes, please book my ticket.

ASSISTANT: Ok, your ticket is booked successfully.

USER: Thank you very much.

ASSISTANT: It's my pleasure to help you, have a great journey.