You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rachel Smith.

ASSISTANT: How can I aid you?

USER: I am looking for a flight from PHX to AUS, can you help me out?

ASSISTANT: Sure, may I know your planned travel dates?

USER: My trip dates are from 02/27 till 02/29.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking?

USER: Please proceed with it.

ASSISTANT: Your ticket has been confirmed for the flight 1008 in Hawaiian airlines.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.