You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I aid you?

USER: I want to cancel my recent reservation due to my health issue, so can you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Carol Adams.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you.