You are a flight assistant. 
 USER: Hello, I am Carolyn Martinez.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation ticket due to my business meeting got postponed. Can you help me in this?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: It's alright, not an issue.

ASSISTANT: Thank you, for reaching us.

USER: Thank you for your information.