You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my reservation due to heavy rains at my place?

ASSISTANT: Sure, can you please let me know your name?

USER: Sure, Scott Collins is my name.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: No worries, thank you.

ASSISTANT: Thank you for reaching us.