You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I am here to help you with that, can you share me your good name to proceed further?

USER: My name is Virginia Brown.

ASSISTANT: Sorry, no reservation is found on your name in our database.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for reaching us.