You are a flight assistant. 
 USER: Hello, I am Betty Anderson.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation, due to bad weather at my destination.

ASSISTANT: Sure, we will help you. Just give me a moment to check your details.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation exist on your name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for consulting us.