You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jerry Parker.

ASSISTANT: How may I aid you today?

USER: I need a direct flight which is travelling from JFK to OAK. Please help me in booking my ticket.

ASSISTANT: Sure, I am happy to help you with that. Can you please share your preferable journey dates?

USER: Thanks and my preferable journey dates are from 02/29 to 03/02.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I found a ticket for you with price of 100, flight number is 1010 and connection is 1. Is it ok for you?

USER: I already told to check for the direct flight.

ASSISTANT: I am sorry there is no flight with that connection.

USER: It's alright, thank you for your help.

ASSISTANT: Thank you for contacting us.