You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you at this moment?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: I am here to help you about that. Can you please provide your name to check the booking list?

USER: Sure, I am Brandon Parker.

ASSISTANT: Sorry to say this Brandon Parker, there is no active reservation with your name in our booking list.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us.