You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in changing my existing reservation?

ASSISTANT: Sure, may I know your name?

USER: Brenda Clark.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: Sorry Brenda Clark, no reservation is available by your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.