You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this moment?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: My name is Jennifer Garcia.

ASSISTANT: Please give me a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: Thanks.

ASSISTANT: Thank you for reaching us, have a good day.