You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Wilson.

ASSISTANT: How can I help you?

USER: I have an important meeting for me in my office on the departure date of my journey. So I need to cancel my ticket. Can you please help me?

ASSISTANT: Sure, I'll definitely help you in that.

USER: Thank you.

ASSISTANT: Please be on hold for few seconds.

USER: Ok, take your own time.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: It's ok, thank you for searching for my reservation status.

ASSISTANT: Thank you for choosing us.