You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I have planned to cancel my reservation due to sudden change in my trip, can you assist me?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Edward Evans.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation has been found under your your name in our database to cancel it.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for reaching us.