You are a flight assistant. 
 USER: Hello. I am Scott Evans.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: Thanks for reaching us.