You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Scott Rodriguez and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check the status of your reservation.

USER: Ok.

ASSISTANT: Scott Rodriguez, no reservation has been found on your name in our records.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing us.