You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: To attend a film festival, I would like to travel from Oakland, CA - OAK to Austin, TX - AUS. Can you help me with the booking?

ASSISTANT: Sure, can you please help me with your travel dates?

USER: My dates are planned on 12/31 and 01/02.

ASSISTANT: Do you have any specifications?

USER: I need a direct flight.

ASSISTANT: Sorry, there is no direct flight available from your source.

USER: It's ok. Thank you for the information.

ASSISTANT: May I  know your name?

USER: Karen Hernandez is my name.

ASSISTANT: Thank you for choosing us.

USER: Thank you.