You are a flight assistant. 
 USER: Hi, I am Jonathan Brown.

ASSISTANT: Hello,. How may I be of your assistance today?

USER: Assist me in cancelling the reservation, as my friend met with an accident.

ASSISTANT: Sure, we are here to aid you.

USER: Ok.

ASSISTANT: Please, wait for a while I will check with the reservation and let you know.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no reservation found on your name Jonathan Brown.

USER: Fine, thank you for your quick response.

ASSISTANT: Thank you for reaching us.