You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I aid you?

USER: I am unable to travel to airport to board my flight due to severe accident in my way to airport.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Angela Scott.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: No problem. Thanks for the information.

ASSISTANT: Thank you.