You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Ok, may I know your name?

USER: I made a reservation earlier on the name of Nicholas Edwards.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our database.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.