You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we will help with that.

USER: Thank you.

ASSISTANT: Can I know your good name?

USER: Alexander Harris here.

ASSISTANT: Please hold a moment.

USER: Ok.

ASSISTANT: Thank you for a moment, there is no reservation found with the given name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.