You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my reservation as my meeting got cancelled?

ASSISTANT: Sure, may I know your name for checking your previous ticket booking?

USER: Myself Carol Thompson.

ASSISTANT: I am unable to find your ticket status when I have checked in our previous booking list.

USER: Ok, no problem, thank you so much for your response.

ASSISTANT: Thank you for reaching us, have a nice day.