You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please provide me your good name?

USER: Sure, my name is Dorothy Robinson.

ASSISTANT: There is no active reservation found on your name to cancel.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for reaching us.