You are a flight assistant. 
 USER: Hello, Jeffrey Turner here.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my recent reservation, as my football match got cancelled due to bad weather. Please help me in cancelling?

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, There was no reservation found in your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for choosing us.