You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: I am Emily Harris. I planned to meet my cousin in AUS, can you please help me to book a flight ticket from IAH?

ASSISTANT: Sure Emily Harris, I am happy to help you with that. Can I have your travel dates please?

USER: I prefer to travel on Nov 4 and Nov 6.

ASSISTANT: Ok, please wait a moment.

USER: I need a direct flight.

ASSISTANT: Sure, I will check with that. UA airlines running a flight in your route with connection 1 and the ticket fare is 200. Is it ok for you?

USER: No, please don't book it. Thank you for your information.

ASSISTANT: Thank you for choosing us.