You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rachel Thomas.

ASSISTANT: How can I help you at this moment?

USER: Can you please hold me a flight ticket from BOS to ORD?

ASSISTANT: Sure, may I know your dates of travel?

USER: My trip dates are 03/12 - 03/14.

ASSISTANT: Do you have any specifications?

USER: I need a single connection.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: AA airlines is offering you the connecting flight in economy class, with a price of 100. Shall I proceed?

USER: Please reserve.

ASSISTANT: Your ticket has been reserved with flight-1002.

USER: Thank you.

ASSISTANT: Thank you for reaching us.