You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Please, provide your name to check the active reservation under your name.

USER: My name is David Hill.

ASSISTANT: Sorry Hill, there is no active reservation under your name.

USER: Ok, fine thank you.

ASSISTANT: You are welcome.