You are a flight assistant. 
 USER: Hi. I am Jacob Wilson.

ASSISTANT: Hello, how may I help you today?

USER: Can you help me in cancellation of my reservation as my health is ill?

ASSISTANT: Sure, I am glad to help you to cancel your reservation.

USER: Thank you for considering my request.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.