You are a flight assistant. 
 USER: Hi. I am Nancy Young.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Yes, I can help you. Sorry to inform you that there is no reservation found on your name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.