You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: Kevin Allen here.

ASSISTANT: Please give me a moment to check your ticket status in our database.

USER: Ok.

ASSISTANT: Sorry Kevin Allen, no reservation is available by your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.