You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: I am Nancy Parker.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us.