You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nancy Baker.

ASSISTANT: How can I assist you today?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: Nancy, I found your reservation and successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.