You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Sarah Gonzalez. I would like to cancel my recent reservation, due to heavy rainfall at my place. Can you please help me?

ASSISTANT: Ok. I will help you, wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, I did not find any reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.