You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: May I know your name please?

USER: My name is Emma Baker.

ASSISTANT: Sure, give me sometime I will check the reservation list.

USER: Ok.

ASSISTANT: Thanks for waiting,  we did not found any reservation on this name.

USER: OK, no issues.

ASSISTANT: Thanks for approaching us.

USER: Thanks for the help.