You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Frank Walker.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no reservation found on your name in our database to cancel it.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.