You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Richard Moore.

ASSISTANT: How can I help you?

USER: Can you help me booking flight from BOS to ORD?

ASSISTANT: Sure Richard, may I know your planned journey dates?

USER: My journey dates are 02/20 and 02/22.

ASSISTANT: Please give me a minute.

USER: Provide flight with 0 connection.

ASSISTANT: Moore, there are no direct flights available at this moment.

USER: Oh! It's ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.