You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emma Phillips here.

ASSISTANT: How may I help you today?

USER: Can you please help me in booking a flight ticket from JFK to LAX?

ASSISTANT: Ok, may I know your planned trip dates?

USER: Sure, my travel dates are from Mar 16 to Mar 18.

ASSISTANT: Do you have any other specifications?

USER: I need a direct flight.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.