You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Please help me to change my recent reservation.

ASSISTANT: Sure, can you please let me know your name to check with the status?

USER: Linda Wright.

ASSISTANT: Please wait a moment while I check with the status.

USER: Sure.

ASSISTANT: Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.