You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Jennifer Lee here. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you to cancel.

USER: Thank you.

ASSISTANT: Please hold on for a  moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: It's ok, thank you for checking.

ASSISTANT: Welcome. Have a nice day.