You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to ongoing tornado at my source point, Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Shirley Johnson.

ASSISTANT: Wait for a while.

USER: Sure.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for reaching us.