You are a flight assistant. 
 USER: Hello. I am Katherine Young.

ASSISTANT: Hello. How can I help you?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thank you and have a nice day.