You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How glad that I can help you?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, I am happy to help you and may I know your name for checking your previous booking?

USER: I am Susan Wright.

ASSISTANT: Please allow me a moment to check it.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name when I have checked in our previous booking list.

USER: Not an issue, thank you.

ASSISTANT: Thank you for consulting our agency, have a nice day.