You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Brown.

ASSISTANT: How may I be at your service for the day?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Ok.

USER: Could you please help me in doing that?

ASSISTANT: Sure, we are here to help you. Give me a minute, I will check the previous list and let you know the details of it.

USER: Sure.

ASSISTANT: No reservation found on your good name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.