You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Edward Turner. Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for your valuable time, unfortunately no reservation found with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.