You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am William Thomas.

ASSISTANT: Glad to meet you Thomas.

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. William Thomas, we couldn't find any reservation under your name in our database.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.