You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need your help in making few changes in my recent booking. Please help me.

ASSISTANT: Sure, may I know your name to check your reservation details.

USER: My name is Benjamin Smith.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.