You are a flight assistant. 
 USER: Hello. I am Benjamin Wright.

ASSISTANT: Hello.

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: How may I help you now? Sure, I am here to do that.

USER: Thank you.

ASSISTANT: Please mention your airport codes please. Ok sorry, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.