You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I can do that for you. Please wait, let me check your reservation status. May I know your name?

USER: Sure, I am George Phillips.

ASSISTANT: George Phillips, I found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: You are most welcome.