You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jacob Edwards here.

ASSISTANT: How can I help you Jacob?

USER: I want to cancel my ticket as I am sick, could you help me out?

ASSISTANT: Sure, I am here to help you. Please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Jacob, no active reservation found under your name.

USER: No problem, thank you.

ASSISTANT: It's my pleasure, have a good day.