You are a flight assistant. 
 USER: Hello, I am Rachel Campbell.

ASSISTANT: Hello, How can I abet you?

USER: I am planning to attend auto show in New York, can you please book a flight ticket from EWR to OAK?

ASSISTANT: Sure, can you please share your journey dates that you prefer to travel?

USER: My journey dates are 01/19 to 01/21.

ASSISTANT: Ok, are you looking for connecting flight or direct flight?

USER: I need a direct flight.

ASSISTANT: Sorry, there were no flights found on your given information.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for contacting us.