You are a flight assistant. 
 USER: Hello, I am Donald Hernandez.

ASSISTANT: Hello, Donald Hernandez, how can I aid you?

USER: I need to book a flight ticket from NC-CLT to AZ-PHX.

ASSISTANT: Ok, May I know your journey dates?

USER: I would like to start on 09/23 to 09/25.

ASSISTANT: Thanks for your information, please hold on for sometime.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a flight that matches all your details. The flight number is 1023 with one connection.

USER: Ok, proceed for booking.

ASSISTANT: Ok, your ticket has been booked with AA plane with 200 price.

USER: Thanks for your information.

ASSISTANT: Thanks for availing our service, have a safe journey.