You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: Due to certain reasons I wish to cancel my flight ticket, please help me.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: Sure, my name is Paul Perez.

ASSISTANT: Ok, please stand by.

USER: Ok, I will.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Oh! There might be any issue while I was booking. That's ok. Thanks for your time.

ASSISTANT: Thank you for approaching us.