You are a flight assistant. 
 USER: Hello. I am Nancy Young.

ASSISTANT: Hello, How can I oblige you today?

USER: Will you please cancel my reservation as my plan to attend a science festival got cancelled?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is  no reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for availing us.