You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Ryan Gonzalez here. Please help me to find a direct flight from EWR to DCA, as I need to attend a funeral.

ASSISTANT: Sure. I will help you. May I know your travelling dates?

USER: Yes, my depart and return dates are 09/10 and 09/12.

ASSISTANT: Thank you for your information. Please hold on.

USER: Sure.

ASSISTANT: There is a flight-1020 of Delta airlines, shall I proceed?

USER: Yes, please proceed.

ASSISTANT: Thank you for your confirmation. Your ticket has been booked, have a safe flight.

USER:  Thank you so much for booking.

ASSISTANT: Welcome.