You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: My name is Scott Davis.

ASSISTANT: Thank you, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, as per your concern I can not amend your reservation as your reservation is not found as per our records. Welcome, thank you for reaching us.