You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: Can you please help me in cancelling my reservation as my holiday trip got cancelled?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name.

USER: I am Janet Moore.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for choosing us.