You are a flight assistant. 
 USER: Hi. I am Kathleen Collins.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as my exams got cancelled, can you please help me out?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no active reservation found on your given name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.