You are a flight assistant. 
 USER: Hi. I am Margaret Smith.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your in our database to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.