You are a flight assistant. 
 USER: Hi, I am Sharon Johnson.

ASSISTANT: Hello, how can I help you?

USER: As my plan to meet my old friend to start a new business but due to bad weather conditions I need to cancel it. Can you help me in cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Sharon Johnson, no reservation found on your name.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for approaching us.