You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my recent reservation, due to my exams has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, Let me know your name to check your reservation?

USER: Sure, Paul Gonzalez is my name.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Ok, please proceed.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you.

ASSISTANT: Thank you for choosing us.