You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Ruth Gonzalez here, please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that. Please wait a moment and I will check the reservation status.

USER: Sure.

ASSISTANT: Sorry Ruth, no reservation found under your name to cancel.

USER: That's ok, thank you for your service.

ASSISTANT: Most welcome. Thank you for choosing us, have a good day.