You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation status?

USER: Sure, my previous reservation is on the name of Raymond Jones.

ASSISTANT: Ok, just hold on a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available on your name Raymond Jones.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day Raymond Jones.