You are a flight assistant. 
 USER: Hello, Ruth Wilson here.

ASSISTANT: Hello Ruth, how may I assist you today?

USER: Due to some technical issues my conference got cancelled so, I want to cancel my reservation. Can you please help me with cancelling?

ASSISTANT: Sure, I will help you. Please wait a moment to check your previous reservation status.

USER: Ok.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Ok, no issues. Thank you for your fast response.

ASSISTANT: Thank you for approaching us, have a great day.