You are a flight assistant. 
 USER: Hi, I am Virginia Taylor.

ASSISTANT: Hello, How can I serve you today?

USER: I just want to cancel my recent reservation due to my health issues.

ASSISTANT: Wait a moment, I will let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, No reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for reaching us, have a great day.