You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Kevin Thomas.

ASSISTANT: How can I aid you?

USER: Can you please help me with cancelling my reservation?

ASSISTANT: Sure. Give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for your time. We found a reservation by this name. Can I proceed it for cancellation?

USER: That's great to hear. Please proceed with cancelling.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.