You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, can you please share your good name?

USER: Justin Green.

ASSISTANT: Please give me a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for availing us.