You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I will help you about that. Can you please let me know your name to check the reservation status?

USER: Myself Amy Jones.

ASSISTANT: I apologise to say this there is no active reservation under your name in our booking list Amy Jones.

USER: That's ok, not an issue. Thank you.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.