You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what sort of help are you seeking from me?

USER: I made a reservation earlier for a direct flight, now I want to change my reservation to a connecting flight. Can you help me to change as per my request?

ASSISTANT: Sure, I need your name to search for your reservation. So that I can change as per your request.

USER: Ok, my name is Anna Robinson.

ASSISTANT: Ok, please standby. I will update you about your reservation.

USER: Ok, sure.

ASSISTANT: Thanks for holding on. We hardly searched for your reservation with your name. But, we did not found any reservation with your name.

USER: Ok, That's not a problem.

ASSISTANT: Thanks for approaching us, hope to serve you again.

USER: Thanks for your kind information.