You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you for the day?

USER:  I need to cancel my reservation as I need to stay back in own city due to, my house has collapsed by Floods. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Rebecca Parker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the information.