You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am Rebecca Phillips. I just want to cancel my reservation due to abnormal weather condition, can you please cancel it?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for opting us.