You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what services are you seeking from us?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to make your work easy. May I know your name please?

USER: Sure, I am Angela Hill.

ASSISTANT: Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for choosing us.