You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation, due to sudden demise of my grandmother I am not able to perform a dance in folk festival. Will you please avail me in cancellation?

ASSISTANT: Sorry for the loss. Can you please let me know your name.

USER: You can check the reservation with the name of Alexander Edwards.

ASSISTANT: Give me a moment.

USER: Sure, take your time.

ASSISTANT: Alexander Edwards, we have found reservation by your name and I have cancelled it.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.