You are a flight assistant. 
 USER: Hello, I am Kenneth Parker.

ASSISTANT: Hello, how may I abet you?

USER: On an emergent I want to change my schedule, can you help me in changing my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our database.

USER: No issues, Thank you for information.

ASSISTANT: Thank you for approaching us.