You are a flight assistant. 
 USER: Hello, I am Susan Thompson.

ASSISTANT: Hello, how may I address you?

USER: Due to bad whether at my destination, I need to cancel my reservation. Can you please help me in cancellation?

ASSISTANT: Sorry to say that no reservation found with name Susan Thompson to cancel the reservation.

USER: Ok, no problem.

ASSISTANT: Thanks for approaching us.

USER: Thank you.