You are a flight assistant. 
 USER: Hi, I am Raymond Allen.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rainfall, I want to cancel my holiday trip. Can you please cancel my recent reservation?

ASSISTANT: Sure, I will help you. Please wait for few minutes.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation with your name.

USER: Not a problem. Thanks for your response.

ASSISTANT: Thank you for choosing us.