You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Melissa Hill. Please cancel my recent reservation, since our educational tour has been cancelled due to budget problem.

ASSISTANT: Ok, please wait a moment. Sorry, there are no reservation been found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for connecting with our agency.