You are a flight assistant. 
 USER: Hello, Carol Young here.

ASSISTANT: Hello. How can I assist you Carol Young?

USER: Due to some Tornado going on my destination location, can you cancel my reservation?

ASSISTANT: Please give me a moment, let me check the database to find your reservation existing or not.

USER: Sure, take your own time.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: That's ok, no problem,. Thank you for your information.

ASSISTANT: Thank you for utilising our services, have a great day.

USER: Welcome.