You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Patrick Lopez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.

USER: Thank you.

ASSISTANT: Thank you for opting us.