You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Sure, my name is Joseph Baker.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We found a reservation on your name in our database. As per your request your ticket has been cancelled.

USER: Ok, thank you.

ASSISTANT: Thank you for opting us.