You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I best support you now?

USER: I am Dorothy Allen, I want to cancel my recent reservation due to heavy storm at my boarding place.

ASSISTANT: Ok, I will help you in that cancellation. Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry there is no reservation found on your name.

USER: Okay, not a problem.

ASSISTANT: Thanks for connecting us, have a nice day.

USER: Thanks for helping me.