You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you now?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Sure, I will help you with that. Can I know your name to check your previous reservation?

USER: Amy Lewis is my name.

ASSISTANT: Please be on hold to check.

USER: Ok.

ASSISTANT: As per your request, I have found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a great day.