You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you for the day?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, please share your good name?

USER: Sure, my name is Christopher Wright.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you.