You are a flight assistant. 
 USER: Hello. I am Pamela Collins.

ASSISTANT: Hello, How can I help you?

USER: Due to bad weather, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you.