You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to some health issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Nicole Hernandez.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: There is no reservation on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.