You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, May I know your name?

USER: I am Kimberly Collins.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.