You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Sure, I am Jeffrey Hernandez.

ASSISTANT: Just a moment, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: I found your reservation. Shall I proceed for cancel?

USER: Yes, please.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thanks for your help.

ASSISTANT: Thank you very much for approaching our agency.