You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I best serve you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Carolyn Wright.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for choosing us.