You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, may I know your name please?

USER: My name is Rachel King.

ASSISTANT: There is recent reservation found on your name in our records, I have cancelled it.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us.