You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I will help you with that. Please provide your name for checking the reservation.

USER: Donna Wilson here.

ASSISTANT: There is no reservation found under your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Welcome, have a great day.