You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, please share your name to proceed.

USER: My reservation was done under the name Jessica Brown.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.