You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Patrick Miller. I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you for connecting with us.