You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Thank you. Nicole Wright.

ASSISTANT: There is no reservation found under your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.