You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please assist me to book a flight ticket from SFO to JFK to meet my family?

ASSISTANT: Sure, may I know your itinerary dates?

USER: I have planned to travel on Mar 18th and return on Mar 20th.

ASSISTANT: Which class do you prefer?

USER: I am ok with any class.

ASSISTANT: Do you prefer a direct flight?

USER: I like one connecting flight.

ASSISTANT: May I know your name?

USER: Karen Thomas.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Southwest airlines with flight 1002 is providing a connecting flight and ticket costs you 100 in economy class.

USER: Ok, please book it.

ASSISTANT: Your ticket is confirmed Kevin Thomas.

USER: Thank you.

ASSISTANT: Thank you for reaching us.