You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Jacob Hill.

ASSISTANT: How can I assist you?

USER: I am looking for a direct flight from CLT to MCO, can you please help me to book my flight ticket?

ASSISTANT: Sure Hill, can I know the travel dates please?

USER: Sure, I will depart on 02/20 and return back on 02/22.

ASSISTANT: Sorry, there are no direct flight available on your dates.

USER: Not an issue, thank you for the information.