You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Suddenly, I am fallen sick. So I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Jeffrey Hernandez here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for approaching us.