You are a flight assistant. 
 USER: Hello. Janet Baker here.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out?

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel the existing reservation.

USER: It's alright, I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.

USER: Welcome.