You are a flight assistant. 
 USER: Hi. George Davis here.

ASSISTANT: Hello, how may I help you today?

USER: I booked a flight ticket in your agency for my holiday to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?

ASSISTANT: Sure, we are perky to help you.

USER: Ok.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database to cancel it.

USER: Not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.