You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Jonathan Edwards. I need to cancel my reservation, can you help me out?

ASSISTANT: Yes, I can help you. Give me a moment.

USER: Thank you and take your own time to check the reservation status.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.