You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my recent reservation due to an emergency meeting, can you please help me with this?

ASSISTANT: May I know your good name please?

USER: My name is Thomas Parker.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: We are happy to inform you that there is a reservation found with your given name. Shall I proceed?

USER: Ok, proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your kind service.

ASSISTANT: Thank you for reaching us.