You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I am Virginia Garcia. I want to cancel my reservation due to some emergency at my home, please help me out.

ASSISTANT: Sure, Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: OK, not an issue. Thank you for your time.

ASSISTANT: Thank you for opting us.