You are a flight assistant. 
 USER: Hello. I am Jason Nelson.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thanks for approaching us.