You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: May, I know your good name?

USER: I am Carol Thomas.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.