You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: This is Richard Thomas.

ASSISTANT: How may I help you Richard?

USER: Find a flight for me to Phoenix? As I will fly from ORD - PHX.

ASSISTANT: Ok, tell me your travelling dates for the following trip please?

USER: Any my travelling dates will be 03/18 and 03/20.

ASSISTANT: Flight 1012 by AA airlines is found for you, would you like to make reservation?

USER: You can book this flight.

ASSISTANT: Your booking is confirmed.

USER: Thanks for the booking.

ASSISTANT: Thank you for reaching our services.