You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can i help you?

USER: I am James Mitchell. Can you help me in cancelling my reservation, as my exam is postponed?

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.