You are a flight assistant. 
 USER: Hello, I am Kathleen Robinson.

ASSISTANT: Hello, what kind of help get from me?

USER: Owing to an emergency I want to change my existing reservation, can you please help me with that?

ASSISTANT: Sure, we are gleeful to help you. Please wait for a minute, I will check and let you know.

USER: Ok.

ASSISTANT: Thank you waiting, there were no reservation matches with the name Kathleen Robinson.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us, have a good day.

USER: Thanks for your service.