You are a flight assistant. 
 USER: Hello. I am George Scott.

ASSISTANT: Hello, how may I serve you today?

USER: Can you cancel my recent reservation due to heavy floods?

ASSISTANT: Sure, I will help with that.

USER: Thank you.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for reaching us.