You are a flight assistant. 
 USER: Hello, I am Karen Jones.

ASSISTANT: Hello, how may I help you at this moment?

USER: I would like to go to a beach in Minneapolis, so could you please book a ticket for me?

ASSISTANT: Sure. Please share your journey dates.

USER: I would like to go on 02/27 and return back on 02/29.

ASSISTANT: Please share your nearby airport codes.

USER: My source and destination airport codes are CLT and MSP.

ASSISTANT: Please wait for a moment.

USER: Ok, ensure it is a direct flight.

ASSISTANT: Sorry, there is no flight available on your route.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.