You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my previous booking due to health issues, can you please help me with cancellation?

ASSISTANT: Sure, will you mention your name please?

USER: Thank you so much and my name is Shirley Turner.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Not a problem with that one, thank you for checking my reservation status.

ASSISTANT: Welcome, have a great day.