You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: This is Kathleen Jackson. I want to cancel my recent reservation as my business meeting got cancelled. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment to check your details in our records.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: That's ok , thanks for checking.

ASSISTANT: Thank you for reaching us.