You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you now?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, I am here for your service. May I know your name please?

USER: I am Christine Thompson.

ASSISTANT: Ok, please wait for a second, I will get back to you shortly.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thanks for receiving our service regarding cancellation process.