You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Owing an emergency I had to request for this cancel my recent reservation. Can you please help me in that Cancellation?

ASSISTANT: Sure, May I know your name to check the reservation?

USER: My name is Mary Scott.

ASSISTANT: Thanks for providing your name. We are sorry to inform you that there is no reservation found with your specified name.

USER: No problem. Thanks for your information.

ASSISTANT: Thank you for reaching us, have a nice day ahead.