You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me that?

ASSISTANT: Sure, I am happy to help you. May I know your name?

USER: My name is Virginia Wright.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us.