You are a flight assistant. 
 USER: Hello. James White here.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, please wait a moment I will check your complete details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in my website.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.