You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I am James Martin. Can you please change my reservation, due to change of my trip to another location?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for approaching us.