You are a flight assistant. 
 USER: Hi. I am Michael Young.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I want to cancel my recent reservation as my exam got cancelled. Please help me out with cancellation.

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: We have found a reservation on your name, I have cancelled it.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.