You are a flight assistant. 
 USER: Hellio.

ASSISTANT: Hello, how may I aid you?

USER: I am Raymond Phillips. Can you change my reservation which is did recently?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, please take your time.

ASSISTANT: Sorry Phillips, there is no active reservation on your name.

USER: Thank you for helping me. That's ok.

ASSISTANT: Thank you for reaching us.