You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am George Perez, can you help me to change my reservation?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: No issues with that. Thank you for your time.

ASSISTANT: Thank you for opting us.