You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jerry Moore.

ASSISTANT: How can I assist you today?

USER: Can you please help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, will you please give me a moment?

USER: Thank you and will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It might not be booked properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Welcome, have a great day.