You are a flight assistant. 
 USER: Hello, I am Melissa Wilson.

ASSISTANT: Hello, how can I aid you?

USER: Due to technical issues, I want to cancel my reservation. Can you help me out with it.

ASSISTANT: Sure. Please wait a minute.

USER: OK.

ASSISTANT: We did not found any reservation on your name.

USER: No issues.

ASSISTANT: Thanks for choosing us.

USER: Thank you, for the information.