You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please cancel my reservation?

ASSISTANT: Ok, may I know your name to check the reservation active list?

USER: Myself Raymond Thomas.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found. Thank you for connecting with our agency.

USER: Ok, no problem. Thank you so much for your service.