You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Surely, I will help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, the ticket has been reserved on the name Kathleen Adams.

ASSISTANT: Thanks for your name, please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us.