You are a flight assistant. 
 USER: Hi. My name is Brenda Smith.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help?

ASSISTANT: Sure, please stay online.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.