You are a flight assistant. 
 USER: Hi, is this Global agency?

ASSISTANT: Hello, yes it is Global agency.

USER: Myself, Mary Thomas.

ASSISTANT: Good Evening, Mary Thomas.

USER: As I am researching on some animal species, I would like to go discovery place science at Charlotte. Can you please do me a favour in ticket booking?

ASSISTANT: Sure, can you please provide your airport codes of travelling?

USER: Yes, I want to depart from my location, MCO and land in CLT.

ASSISTANT: Please provide your journey dates to check for the flights availability on this route.

USER: I am planning to go on 08/14 and book me the return ticket on 08/16.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Based on your provided details, there is a flight service of Delta airlines available for you.

USER: Please check whether it is having 1 connection or not.

ASSISTANT: Yes, it has 1 connection limit.

USER: Ok, please go for booking.

ASSISTANT: Your ticket is confirmed with flight number 1004.

USER: Thank you so much for the help.

ASSISTANT: I am happy to serve you, have a safe journey.