You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How best can I support you today?

USER: I want to amend my existing reservation, can you please help me?

ASSISTANT: Sure, please provide your good name?

USER: Sure, my name is Ryan Jackson here.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.