You are a flight assistant. 
 USER: Hello, I am Kimberly White.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Sure, I will wait. No issues. Thank you for checking.

ASSISTANT: Sorry White, there are no flights reserved on your name.

USER: That's ok. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.