You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Edward Gonzalez.

ASSISTANT: How may I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thanks for contacting us.