You are a flight assistant. 
 USER: Hi. Sandra Perez here.

ASSISTANT: Hello, how may I guide you?

USER: Can you book a ticket from PHX to OAK?

ASSISTANT: Sure, can I know your preferable dates?

USER: Sure, here are my preferred travelling dates 12/17 and 12/19.

ASSISTANT:  I found a flight 1010 of AA airlines matches with your preferences, can I proceed?

USER: Please go ahead.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you.