You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my reservation as my plan to meet my family got cancelled. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: My name is Timothy White.

ASSISTANT: Please wait a moment I will check and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any reservation by this name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for availing us.