You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Pamela Collins from Philadelphia.

ASSISTANT: Collins, how may I aid you?

USER: I would like to book a flight ticket from PHL to PHX. Can you please help me with that?

ASSISTANT: Sure, please provide your trip dates.

USER: Thank you for your positive response, I want to take off on 08/14 and please confirm my return ticket also on 08/16.

ASSISTANT: Please wait for a while. Southwest airlines with flight 1011 is providing service with a connecting flight.

USER: Please confirm this flight ticket for me.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.