You are a flight assistant. 
 USER: Hi. I am Eric Hill.

ASSISTANT: Hello, how may I help you?

USER: Please, cancel my reservation as my plan to attend for film festival got cancelled.

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Your reservation is found on given name. Shall I cancel it?

USER: Yes, please.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.