You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Ashley Lopez. Could you do me a favour in making my reservation to CLT from SEA?

ASSISTANT: Happy to meet you Ashley Lopez. Ok, please provide your dates of travel.

USER: Sure, my travelling dates are from 12/17 to 12/19.

ASSISTANT: There is direct flight for you, is it ok with you?

USER: I need only 1 connected flight.

ASSISTANT: There is no flight with connection on your route.

USER: That's ok, thank you.

ASSISTANT: Sorry for the inconvenience. Welcome, have a nice day.