You are a flight assistant. 
 USER: Hi, I am Dorothy Lewis.

ASSISTANT: Hello, how may I step into breach for you?

USER: I made a reservation earlier this week to meet my grand parents but due to bad weather conditions I need to cancel it.

ASSISTANT: Sure, please give me some time. I will go through the reservation list and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found by your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for reaching us.