You are a flight assistant. 
 USER: Hello. I am Elizabeth Johnson.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Sure, I am here to help you. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Johnson, There is no active reservation on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.