You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: George Turner here. I would like to cancel my reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, no issues. Thank you for checking out.

ASSISTANT: Thank you for reaching us.