You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation due to some family issues. Can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, I am Laura Jones.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us.