You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I just want to cancel my recent reservation, due to heavy rainfall. Can you please assist me with cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: George Moore here.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for choosing us.