You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I have planned to go my grand parents house but due to my health issue I want to change my reservation. Can you help me?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Kenneth Anderson.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name.

USER: OK.

ASSISTANT: Please mention your source and destination points.

USER: I will depart from PHX to reach HOU.

ASSISTANT: Ok, when do you want to travel?

USER: My new journey dates will be 08/22 and 08/24.

ASSISTANT: Thank you for providing details, we found a flight in UA airline with two connections. Are you comfortable with this?

USER: Please don't proceed.

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: Thank you for reaching us.