You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I would like to travel from ORD to LAX as a holiday trip. Can you do the reservation?

ASSISTANT: Sure. Kindly share me your travelling dates.

USER: My journey dates are 07/08 and 07/10.

ASSISTANT: Are you okay with an direct flight?

USER: Yes.

ASSISTANT: May I know your name?

USER: Laura Moore here.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for choosing us.