You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I provide you service today?

USER: I would like to cancel my reservation because I am unwell. Could you please do that for me?

ASSISTANT: Sure, I am here to help you with our services.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is George Moore.

ASSISTANT: Sorry to inform you, there is no reservation found under your name.

USER: No problem, anyway thank you for the information.

ASSISTANT: Thank you for consulting with our agency George Moore.