You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, due to bad weather conditions. Can you please help me with cancellation?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: Sure, please check my reservation on the name of Lisa Hall.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, thank you.

ASSISTANT: That's ok, thank you for your help. For providing your information.