You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my recent reservation as my trip got cancelled due to my health issues. Can you help me with this?

ASSISTANT: Sure, may I know your name please?

USER: I am Timothy Nelson.

ASSISTANT: Wait a minute please.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.