You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation as my plan to meet my friend got cancelled. Can you help me?

ASSISTANT: Sure, may I know your name to proceed further?

USER: My name is Williams Wright.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: We regret to inform you that there is no active reservation found on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for opting us.