You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Collins.

ASSISTANT: How may I assist you?

USER: My company meeting at New York got cancelled. Can you help me in cancelling my reservation?

ASSISTANT: Sure.

USER: Please check.

ASSISTANT: Richard, no reservation has been found on your name in our database.

USER: Not an issue. Thank you for your time.

ASSISTANT: Thank you for choosing us. Have a great day.