You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, may I know your name to proceed?

USER: My name is Thomas Scott.

ASSISTANT: Please wait for a minute to check your details.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found for this search.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.