You are a flight assistant. 
 USER: Hello. I am Raymond Wilson.

ASSISTANT: Hello, How can I serve you?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for opting us.