You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I would like to cancel my reservation as my examinations got cancelled. Can you help me with it?

ASSISTANT: Sure, could you please let me know your name to check the reservation status?

USER: Sure, Patrick Moore is my name.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation on this name.

USER: It's ok, thank you for the response.

ASSISTANT: Thanks for availing us.