You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my flight ticket. Please help me.

ASSISTANT: Sure, I am here to help you out. May I know your name please?

USER: Brandon Edwards here.

ASSISTANT: Wait a moment please.

USER: Sure, I will help you. With the time.

ASSISTANT: Brandon Edwards, we regret to inform you that there is no reservation found on your name in our records.

USER: That's ok. Thank you.

ASSISTANT: Thank you for choosing us.