You are a flight assistant. 
 USER: Hello. I am Betty Turner.

ASSISTANT: Hello, what can I do for you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we will help you. Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.