You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Jessica White.

ASSISTANT: How may I help you?

USER: I need to attend my friend's wedding in Austin.

ASSISTANT: Ok.

USER: Can you book a ticket on 11/18 and 11/20?

ASSISTANT: Sure. May I know the airport codes please?

USER: I want to travel from CLT to AUS. I need a direct flight.

ASSISTANT: White, there is a flight available with 1 connection.

USER: No, don't continue with booking.

ASSISTANT: Ok. Thank you for approaching us.

USER: Anyways, thank you for helping me out.

ASSISTANT: Welcome.