You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help?

USER: Amy Young on this side. I would like to cancel my reservation as my doctor suggested me not to travel. Can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for your positive response.

ASSISTANT: Please wait while I fetch your active reservation details.

USER: Sure.

ASSISTANT: I am sorry, no reservation found on your name.

USER: Oh! That's very disappointing to know. Anyways, thank you for checking.

ASSISTANT: Thank you.

USER: Most welcome.