You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you today?

USER: I would like you to cancel my flight reservation. Can you please help me?

ASSISTANT: Sure, may I know your name please?

USER: Thank you. I am Nancy Baker.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: We are happy to inform you that there is a reservation found with your given name and it has been cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.