You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I guide you for today?

USER: I am looking to cancel my recent ticket, can you please help me to cancel my ticket?

ASSISTANT: Sure, I will help you about your cancellation of your reservation. Can you please provide your name to cancel?

USER: My name is Donna Thompson.

ASSISTANT: Sorry to say this Donna, there are no active reservations under your name to cancel.

USER: It's ok, not a problem with that. Anyways thank you for spending your valuable time.

ASSISTANT: Most welcome, thank you for choosing our service. Hope you have a nice day.