You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I have a plan to cancel my ticket due to demise of my grand father. Will you aid me in this?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Thank you. I am Emily Lee.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok. Thank you.

ASSISTANT: Thanks for choosing us.