You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Benjamin Moore. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Moore, there is no reservation on your name in our database.

USER: Not an issue. Thank you.

ASSISTANT: Thank you.