You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Melissa Jackson, I want to book a ticket from Washington, DCA to Phoenix, PHX. Can you book my ticket?

ASSISTANT: Sure, may I know your planned travel dates?

USER: My journey dates are on 11/13 and 11/15.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We found an airline: UA, flight number: 1005 and price is 300 with one connection.

USER: You can proceed.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you.

ASSISTANT: Thank you for reaching us.