You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Jessica Rodriguez. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you. Please wait for a while, let me check your reservation status.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry to inform you that there is no reservation under your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome and thank you for choosing us.

USER: Most welcome.