You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, please provide your name.

USER: My name is Alexander Martin.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found under your name in our records.

USER: Thank you for the information.

ASSISTANT: Most welcome.