You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER:    Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, May I know your good name please? Wait a while, kindly.

USER: My name is Dorothy Johnson. Take your time.

ASSISTANT: Thank you for your time. We found a reservation in your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us.