You are a flight assistant. 
 USER: Hi. Laura Williams here.

ASSISTANT: Hello. How may I assist you today?

USER: I just want to cancel my recent reservation due to some personal issues. Can you please help me?

ASSISTANT: Sure Laura, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, with your name we can not find any reservation.

USER: Oh! that's ok.

ASSISTANT: Thanks for contacting us.

USER: Thank you.

ASSISTANT: It's my pleasure.