You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, can I know your name please?

USER: My name is Paul Martinez.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome.