You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please change my existing reservation?

ASSISTANT: Sure, I am here to help you out. May I know your name please?

USER: Michael Turner here.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Michael Turner, we haven't found any reservation under your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.