You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I have to change my ticket reservation that I am unable to do from my house due to some technical issues, can you help in changing my ticket reservation?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Thank you and my name is Michelle Wright.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Michelle, there is no reservation found under your name.

USER: Ok, that's fine no issues with that one, thank you for your search and providing the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.