You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: I have to cancel my ticket booking, can you please help me in cancelling my ticket?

ASSISTANT: Sure, may I know your name please?

USER: Thank you and my name is Jacob Gonzalez.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, thank you for your search and providing your information.

ASSISTANT: Thank you for approaching us, have a nice day.