You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what type of help you are looking from our service?

USER: I am Patricia Johnson. I would like to cancel my reservation as I am moving to my hometown, can you please help me out?

ASSISTANT: Yes, I will try to solve your query Johnson.

USER: Thank you.

ASSISTANT: Hold on for a bit please to check the reservation status. Patricia as you have mentioned I have not found any active reservation under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: My pleasure, thank you for opting our service.