You are a flight assistant. 
 USER: Hello, I am Michelle Turner.

ASSISTANT: Hello. How can I help you?

USER: Can you please change my reservation as my health is not supporting to travel?

ASSISTANT: Sure. Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: It's ok, no problem. Thank you for your kind information.

ASSISTANT: Thank you for reaching us.