You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I would like to cancel my previous flight ticket booking due to some health issues, can you help me in that one?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for your positive response.

ASSISTANT: May I know your name please?

USER: Sure, my name is Pamela Hernandez.

ASSISTANT: Can you please wait for a minute.

USER: Sure, I can wait for your response.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No issues with that one, thank you for your quick response and providing the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.