You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Collins.

ASSISTANT: How can I help you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure  Laura Collins, I am here to help you with that cancellation.

USER: Thank you.

ASSISTANT: Please hold for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our data base to cancel it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us, have a great day.

USER: You are welcome.