You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: James Wright here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for contacting us.