You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Margaret Nelson. Can you please help me to cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.