You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Samantha Williams. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry Williams, there is no reservation found on your name.

USER: That's ok. Thank you for the information.

ASSISTANT: You are welcome.