You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am James Smith.

ASSISTANT: How can I assist you at this moment?

USER: I would like to book a ticket from SEA to PHX, can you please help me out?

ASSISTANT: Sure Smith, I am happy to help you with that. Can I have your travel dates please?

USER: I am travelling on these dates 10/05 and 10/07.

ASSISTANT: Ok  James Smith, please wait a moment to check flight availability.

USER: Make sure my connection limit is 0.

ASSISTANT: Sure, I will check with that. Sorry  James Smith, no flight is available to you on your dates with connection 0 due to some crowd problems.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us, have a good day.