You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you. May I know your name to check with the cancellation?

USER: Sure, my Emily Gonzalez.

ASSISTANT: Emily Gonzalez, your reservation is found in our database and it is cancelled.

USER: Thank you for the service.

ASSISTANT: Thank you for reaching us.