You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: Can you please help me in booking a flight ticket with the name of Scott Collins as I want to surprise by celebrating my sister birthday?

ASSISTANT: Sure, I am here to help you. May I know your trip dates?

USER: I would like to start on 12/06 and return on 12/08.

ASSISTANT: Please share me your airport codes?

USER: Charlotte, CLT is my boarding point. My landing point is Washington, IAD.

ASSISTANT: Do you have any other restrictions?

USER: Yes, there should be a lay by.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thanks for waiting, there is a connecting flight with price of 100 and 1008 flight number. Shall I proceed?

USER: Yes, you can.

ASSISTANT: Your booking has been confirmed with Southwest airline.

USER: Thank you for assisting me.

ASSISTANT: Thanks for your approach.