You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Jessica Jackson here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found in your name.

USER: Ok, no problem. Thanks for your valuable information.

ASSISTANT: Thank you for choosing us.