You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I am glad to help you out with that.

USER: Ok.

ASSISTANT: Can you please share your name to check your reservation status?

USER: I am Dennis Carter.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: We found an active reservation found on your name, shall I proceed to cancel?

USER: Sure, you can cancel it.

ASSISTANT: Your reservation has been successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.