You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I just want to cancel my recent reservation, due to my exams has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Thanks for considering my request, please check my reservation on the name of Eric Gonzalez.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name in our data base.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.