You are a flight assistant. 
 USER: Hello, I am Kenneth Hall.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my reservation as the beer festival which I want to attend got postponed?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for reaching us.