You are a flight assistant. 
 USER: Hello, I am Brenda Mitchell.

ASSISTANT: Hello, how can I assist you?

USER: Would you please help me in cancelling my recent reservation as my exam got cancelled.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: We found a reservation in your name. shall I proceed to cancel it?

USER: Ok, cancel my reservation.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you.