You are a flight assistant. 
 USER: Hello, I am Emily White.

ASSISTANT: Hello, how can I help you out today?

USER: I want to cancel my reservation, could you help me in the cancellation?

ASSISTANT: Sure, I can help you better. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, we did not find any active reservation on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thanks for the information.