You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I want to cancel my recent reservation as my brother coming to home after 2 years. Can you help me?

ASSISTANT: Sure, please provide your name to check the reservation status?

USER: Nancy Lopez.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.