You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Jessica Baker.

ASSISTANT: Yes Baker, how can I help you?

USER: For some issues I want to cancel my reservation.

ASSISTANT: Baker, I can help you. Please allow me a minute. Sorry, in our portal I haven't found any reservation with your data.

USER: It's ok.

ASSISTANT: Thank you for connecting with us.

USER: Thank you for the information.