You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need your help in cancelling my recent booking, please assist me.

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: Can I have your name please to check the status of your reservation?

USER: Joshua Parker.

ASSISTANT: Please hold on a moment.

USER: Sure, I will wait.

ASSISTANT: Joshua Parker, no reservation has been found on your name in our records.

USER: That's ok. Thank you.

ASSISTANT: Thank you for approaching us.